Modern Subaru of Boone reviews

happybuyer16

Sep 29, 2016

If you are in the market for a new Subaru and live in the NC Mountains, definitely visit Modern Subaru in Boone! The friendliness, expertise and knowledge of their product is top notch plus they make buying fun.

Mary Britt

Sep 21, 2016

I have a Subaru Legacy bought in 2015 which needed some recall work done. It was completed and they let me know that there was a second recall that I didn't know about and other warranty things that needed to be done. It was taken care of at my convenience and the staff was wonderfully friendly and helpful.

MaryBritt7

Sep 21, 2016

I have a 2015 Subaru Legacy 3.6R Limited and I called about a recall. They didn't have the part so they put me on a list. They called when the part came and let me know that there was also another recall that I needed. We scheduled the service. They had coffee and bagels(It was a 7 am service so I was in need of caffeine). The service tech let me know that I was also needing to have my tires rotated as I had not had that done and it was part of the warranty. Best service quick and they got so much done all in one visit..The Service Department is on it and they keep up with what needs to be done when.

phillash

Sep 21, 2016

These folks are in the business of meeting customer needs and being fair in pricing. Were extremely knowledgeable regarding their product and its options. Would buy there again.

renee

Sep 15, 2016

Great buying experience. No pressure. Everything was great!

GG

Sep 14, 2016

Modern Subaru serviced my car quickly and professionally. They accurately diagnosed an elusive problem. My service advisor, Jeff Wilson was top notch. I am definitely inclined to return for future service now.

Don S.

Sep 7, 2016

we bought a 2014 Outback - all was just as described in the video and report Ben was excellent - helpful in every way; so was Tony, the business manager.Both were commited to finding us the best deal possible.there was never pressure, only kind assistance. we have been delighted with the vehicle including driving it over mountain roads to Elizabethton, Tn. We would d definitely go back to Modern Subaru and will send friends as well!

subbie17

Sep 6, 2016

You are very fortunate to have people working for you like Adriane. She delivered the car we wanted and didn't quite until she found it. We purchased our first "Outback" from another dealer because the old dealership had the attitude of "take it or leave it"; so we left it. Modern and Adriane were so responsive to our every need that we had. We had some "special needs" that they worked around with out hesitation and in a professional manner. I believe the price and terms were more than fair!I WOULD AND HAVE RECOMMENDED "MODERN" TO OTHERS WHO HAVE RECENTLY PURCHASED VEHICLES FROM YOU WITH THE SAME EXPERIENCE.

Outback happy owner

Aug 29, 2016

Adriane was fun to work with. She is very knowledgeable about the vehicle I wanted and explained things quickly and intelligently. Everything went smoothly from start to finish and the car is just what my heart was set on!! Thank you Adriane!!!

Avery

Aug 28, 2016

After weeks of looking for a car, we found the exact car that net all the criteria at Modern Subaru. Everyone was friendly and helpful, even offering to get our dogs water and treats. Luca was our sales consultant and made sure I got to test drive the car before quickly getting the ball rolling on paperwork. Trading in my old car was easy and painless. I love my new Subaru and will continue to be a Subaru owner in the future! Thanks Luca and Modern Subaru!

Norma murphy

Aug 24, 2016

I bought a new Subaru because I trusted the outstanding. service I get at the Subaru Service department in Boone. They have responded promptly to my Subaru problems (which by the way have been few) and have.done so with much courtesy. N Murphy

Teresa

Aug 22, 2016

Awesome experience with Modern Sabaru! Adriane was super to work with, so helpful! All the other staff were great too! Would definitely recommend Modern!

Cathi

Aug 22, 2016

I called Adriane to ask about a Legacy I was interested in that was not on their lot. The very next day the car was on their lot and she emailed me all the paperwork. I emailed it back to her and was approved. I went to pick up the car and 1 hour later was on my way home. This is how you buy a car the MODERN way

Frank BR

Aug 21, 2016

Found the vehicle I have been looking for online. Went to the dealership and met with Ben in the sales department. My wife and I took a test drive and made an offer. Picked up the car the next day! The 2017 Outback Touring is a super vehicle! Can't wait to try it out in the N.C. mountain snows!

tammy58

Aug 8, 2016

I called on Tuesday at about 3:00 P.M. to inquire about a Legacy that was listed on Modern Subarus' website, on Wednesday at about 12:30 P.M I was the proud owner of that car (delivered to my workplace some 60 miles away from the dealership. GREAT EXPERIENCE!!!!!!

mquinn

Jul 29, 2016

Ben Kennedy was our salesman and he did an excellent job. He was very throrugh in explaining all the features of the Outback. He was very mannerable and has a great personality. The other people there who helped us with the other areas of purchasing a car were very helpful also.

3 dog car

Jul 20, 2016

good informative and good experience. I keep buying Subaru because of quality, re sale, comfort, and durability. Safety s also a big factor and subaru fills all I am looking for in a car.

Subaru 7

Jul 17, 2016

Just bought a new 2016. Crosstrek. Had to have a malfunctioning signal light checked. Mr. Beam was exceptional . The dept. was obviously very busy but he was multitasking and moving everyone thru while remaining pleasant and accommodating ! A gold star for Mr. Beam.

Michael Epps

Jul 14, 2016

We had been looking at Outbacks for awhile but didn't want to go through the haggle with a salesperson. After sixteen years of owning our present vehicle, we were immigrants as to what these new cars had to offer. We visited Modern in Boone during a chance visit to the area. They had the best selection of Outbacks. Our salesperson, Kevin, was very helpful in showing us all the new features of these cars. He went the extra mile in placing us with the Outback that was best for us. We love the car and know that Modern will treat us well for any service needs.

Maria Moreno

Jul 10, 2016

Everyone at Modern Subaru of Boone was wonderful! Our salesman Luca was wonderful and really helped our first new car purchase a breeze. He really helped us choose the best car for our needs and helped us anyway he could to make the process smooth. He was very informative and so kind to us. I could not have asked for a better experience.

Crosstrek2015

Jul 5, 2016

I've been in the market for a new vehicle and have enjoyed my Subaru's in the past and keep upwith the Deals and Inventory at Modern Subaru of Boone who was having some Sales over the 4th Of July Holiday Weekend Ben our Sales Rep was Responsive, Professional and Courteous to my Questions & Needs I had an Idea of what I wanted (A 2-3 Year CrossTrek XV with Low Mileage) and Test Drove a Few Models of the Vehicle and just enjoyed the Feel and Comfort of the Car.. I previously had an Outback Wagon for 10 Years and was very happy with it.... I found a 2015 Model with only 5,000 Miles on it in a Sharp Black Color with the Leather Interior Package that I was ready to make a Deal for

Patricia Schaller

Jun 30, 2016

Modern Subaru of Boone is a great place to purchase a vehicle, and it is so nice to buy right on the mountain. Everyone was very helpful, especially Adriene Lewis. Adriene was courteous, helpful, and very knowledgeable about all the various vehicles. I would highly recommend giving Adriene a call if you are interested in purchasing a vehicle.

T. Bryant

Jun 23, 2016

I have always taken extremely good care of my vehicles and Modern recognized this by offering me a very competitive trade-in value for my car. Every person with whom I dealt was very professional, patient, and answered all of my questions politely. The dealership facility itself is so nice with the mural of the "Highlands".

T. Bryant

Jun 23, 2016

For me, buying a new car has never been a great experience. However, Modern really did make the difference. I've always taken extremely good care of my vehicles. Modern recognized this and offered me a very competitive trade-in value for my vehicle. The staff was extremely professional and the dealership itself was such a nice environment.

william

Jun 12, 2016

because of Adriane lewis I am 56 years old I have bought a lot of cars from dealers. and sales people.she is the best sales person I have every seen You need to keep her and give her a raise she is the best

LaurieNC

May 23, 2016

Modern Subaru was fantastic!!! It was a wonderful experience. We appreciated all of there help in finding and putting us in exactly what we were looking for!!

New Subaru owner, Dorothy

May 22, 2016

Just leased a new Subaru Forrester from Modern. Great experience with courteous staff. Adrian and Joe were both great. Check them out if you're looking to trade,lease or buy a new car! You'll be glad you did!!

New owner, Dorothy

May 22, 2016

Just leased a new Subaru Forrester from Modern and found their folks to be very nice. Adrian was a super salesperson and Joe was very knowledgeable in handling the final process as well as giving a review of the car's technology options. While I know we will not remember all of it, I will feel comfortable calling either Joe or Adrian with questions. Everyone we interacted with was courteous and we felt we had been treated fairly. Go visit them if you're thinking of trading or buying/leasing a vehicle.

D Guinn

May 21, 2016

Told them what I wanted on Thursday and they found it. I test drove on Friday, signed the papers and drove home a happy, new car owner.

D Guinn

May 21, 2016

I did my research. They listened, found what I wanted,I test drove it, loved the car and bought it. That easy! Friendly, Great, customer service.

School1

Apr 28, 2016

Just purchased the second Subaru in less than a year from this dealership, and sales agent Adriane Lewis. The customer service given to us on the purchase of a Legacy in 9/2015 is why we returned to purchase our Outback in 4/16. The Subaru cars sell themselves, especially with the EyeSight technology, the lane assist that keeps you in your lane if you're momentarily distracted, the boxer-style engine, the amazing stability and control on curvy roads, and the steel passenger capsule that extremely reduces the number of fatalities from accidents. Having always been Toyota customers previously -- my brother owned a Toyota store at one time -- I never thought I'd want anything other than a Camry...until we test-drove the Legacy while looking for a car for my Dad. We were immediately sold on the car, but the Winston Salem Flow Motors dealership we were visiting was unable to find us one with what we wanted without ordering it. I did a quick internet search that same day of 2016 Legacy's available with exactly what we wanted, and found it online at Modern Subaru of Boone. Adriane handles internet sales as well, so when I called to see if the car was still available, she was the one with whom I spoke. It was available, for $400 less than the price at the W-S dealership, so we asked her for the OTD price and asked her to have the car ready for us to pick up the next day....sight unseen. Easiest purchase ever! We were treated so well and everyone at the dealership was fabulous, so when we decided to add an Outback, Adriane is the only one I called. It just happened that one in the color and with exactly the items we wanted was in transit to their dealership. We took the Legacy in for service on Friday afternoon and drove the Outback while waiting on it, received from Adriane their best price (better than others we've seen advertised), called for the OTD price the following Monday morning, and went back to bring the car home on Wednesday....would have gone on Tuesday, but I had scheduling conflict! LOVE, LOVE, LOVE the car, and this will be our Subaru dealership for life! (Incidentally, Tony Vermeer, while doing our paperwork, mentioned the Gold Plus extended warranty available at a discount only at the time of a new car purchase. We've NEVER purchased an extended warranty on ANYTHING, realizing they typically do not cover the things most likely to happen to a vehicle after 3 or 4 years and are usually too expensive for what they would cover. My husband asked exactly what was covered with this warranty and was surprised to learn the full extent of the coverage, especially for the electronics of the car. Considering the number of computers on today's vehicles and the amazing technology on the Subaru, and considering the fact that electronic issues are typically the most expensive to fix (having learned this hard lesson on our previously-owned Cadillac DeVille), we felt the cost was very reasonable for the coverage and made the purchase. Tony was not at all "pushy" on the issue and would have let it drop after we said we weren't interested, had my husband not, on second thought, asked about the specific coverages.)

mike28611

Apr 23, 2016

Thanks to the service dept for taken care of our recall today , when our regular service is due we will be back.. Great staff..Michael & Peggy Smith

Soccrdad

Apr 23, 2016

Efficient, courteous, and helpful. Enjoyed the care I received. Particularly liked the explanation of work needed to be done. I will continue to use this service.

Herm13

Apr 6, 2016

We drove up from Winston-Salem to pick out a car. We got a Subaru Outback. Adriane really understood the car and features and explained everything in a friendly and natural way. She handled all my questions. Tony was friendly too and got our loan organized. The dealership itself is nice and new, clean and neat. The dealership has displays showing their work in the community for MS. Employees were attentive, but relaxed. So, our buying experience was a great experience.

Blue Heron

Mar 19, 2016

It was a pleasure working with Adriane Lewis when I purchased my Forester. She was very helpful and answered all my questions. I was planning on purchasing a Forester. We discussed the various trim lines and the equipment and accessories. I chose the vehicle that would work best for our family and Adriane showed me the features and how they worked. It was an easy and relaxed process purchasing the vehicle. I feel she was very instrumental getting me a good price and great interest rate on our new vehicle.Tony Vermeer was very knowledgeable and efficient at completing all the paperwork. He answered my questions and I understood what was being done.When I bring our 2012 Forester in for service J is very helpful. He keeps me informed about what service needs to be completed to keep our vehicle in top shape. When I had a dashboard warning light come on he worked me in the next day to get the problem corrected. That was very much appreciated. My experiences with Modern Subaru have been very positive.

Subaru

Mar 19, 2016

We had a wonderful experience buying a new car. Our salesman was Luca Wilber. He was very informative and did not pressure us into buying. I usually hate going into a dealership, but this was painless. I would recommend them to anyone.

apptrailguy

Mar 13, 2016

Very high quality dealership. Quick responses to emails; courteous interactions in person; professional staff; what else can I say? I wish more of my automobile buying experiences had been like this.

Old Geek

Feb 9, 2016

"Great Product, Great Price, Great People, Great Place"Product: Subaru is doing a great job in so many ways to build a great product.Price: Modern Subaru earned my business with a very good price.People: West Fowler, Adriane Lewis, Tony Vermeer all were top notch throughout the ENTIRE process.Place: Brand New facility and located in one of the most beautiful places in NC.

Edward

Feb 4, 2016

Great dealership! Will do future business here! Adriane Lewis was our salesperson and we couldn't have been more pleased with her service!!! She was very helpful and attentive! She went above and beyond what I expected. Couldn't have asked for better service.

terry

Feb 1, 2016

GREAT EXPERIENCE. ADRIANE WAS VERY ATTENTIVE AND ANSWERED ALL OUR QUESTIONS. SHE KNOW'S THE PRODUCT.TONY IN FINANCE GOT ME IN ON OUT IN A VERY TIMELY MANNER.EVERYONE I MET WAS VERY NICE AND APPRECIATED MY BUSINESS.ENJOYABLE EXPERIENCE.

15STI

Jan 19, 2016

This is a great dealership and I plan to give Modern dealerships all my future business. They are very friendly, polite and helpful especially Adriane Lewis. The last experience buying a vehicle at a Kia dealership made us never want to buy a car again. This visit changed our view on buying a car. My wife was laughing during the whole experience at Modern and she was horrified the whole time at the Kia dealership. I recommend this dealership to anyone that wants to have a good time buying a car.

Janet

Jan 15, 2016

No hassle buying, didn't have anyone chase me down in the parking lot and try to sell me something I didn't want. Ms. Adriane Lewis was my sales person and she was great. The smoothest car buying experience I've ever had. Everyone I came in contact with was very professional.

Harvey

Jan 5, 2016

This is a first class dealership from the personnel to the inventory and availability of vehicles to the beautiful new facilities. All are outstanding. I have purchased or leased three cars from this dealer and I will definitely return to them for future purchases and service needs.

Donnie

Dec 29, 2015

I want to say that Adriane Lewis was the greatest sales person that I have worked with. Modern Subaru is very fortunate to have Adriane working for them. Adriane was without a shadow of a douht the very best. All the folks we worked was great.

beckyh10

Dec 24, 2015

We went to Modern to compare vehicles. After working with Adrienne for awhile she remembered a vehicle that she felt would be perfect for us and it was! Adrienne and all the employees we dealt with were very professional, polite, and helpful! They did a great job of cleaning up the car and having it ready for us promptly. We look forward to doing more business with Modern in the future.

Anita Davenport

Dec 7, 2015

found the car on cars.com. I inquired on email. They called me back promptly. Allison emailed me more pictures. We worked out a deal over the phone. I traveled 6 hours to dealership, loved the car and made the purchase. Couldn't have been easier.

Nelson

Dec 7, 2015

Our sales associate couldn't have been more professional and polite. The car we bought had quite a few features we were not familiar with, and he went to great lengths to be sure we understood everything. He was very knowledgeable of Subaru products. We love our car and Modern Subaru!

cat lady

Nov 25, 2015

Salesman was professional and patient, my being and older customer it was a challenge but he did't seem to mind. Had very good experience.

Harvey, car lover and enthusiast

Nov 22, 2015

This is an excellent dealer in every aspect from sales to service to customer support. There is no pressure and no haggling. Everything is above board and tailored to the customer's goals and needs. This dealer has my unqualified recommendation!

Dell is happy

Nov 7, 2015

Very professional, patient and helpfull. Gave me enough time and consideration to make decision..Went to extra lengths at the end of the day to explain how the Bluetooth system worked.

dog mom

Oct 27, 2015

I have purchased three cars in the last nine years ( at other dealerships) and this is the best experience I've had. Adrienne is warm, knowledgeable and very helpful. She followed up quickly on my inquiry and did exactly what she said she would. We are happy with the car and Modern Subaru.

Laurel Springs Gal

Oct 15, 2015

I have had service done twice at this dealership and both times was disappointed in the customer service and the maintenance performed on my car. The first time, the service center changed the settings on my dash, moved the rear camera to a different position and they failed to fill all the car's fluids. After the second visit, which took over an hour to do an oil change and tire rotation, I complained to the only manager in the building (who seemed disinterested in my complaint) who took my name and number and said he would pass it on. Well, I never heard back from the dealer. I will never bring my cars back to this dealer. Very dissatisfied customer.

Michael

Oct 10, 2015

I used the internet buying service and found a very reasonable price for my Subaru 3.6R Outback. The car drives very well, has good acceleration and is very quiet. I think I will be happy with this car. I anticipate using the dealer for servicing.

amyelizabeth_rn

Sep 28, 2015

Absolutely everything you would hope for when purchasing a Subrau! Excellent customer service, and very professional! Will definitely come back in the future! Truly exceptional!!

Longtime Customer

Sep 5, 2015

Have purchased 4 Subaru's over the last 20 years from Subaru dealerships at this location, most recently from Modern. Some of the staff have been there continuously.

N Smith

Sep 4, 2015

I had a great overall experience with Modern Subaru. I made the 1.5 hr trip, to do business with them. I went in for service on my 2011 Forester, and came home with a 2016 one. Kevin Hecht, my sales associate, was excited about the new models. He made it convincing for me.

nrateit2

Sep 4, 2015

I had a great overall experience with Modern Subaru. I made the 1.5 hr trip, to do business with them. I went in for service on my 2011 Forester, and came home with a 2016 one. Kevin Hecht, my sales associate, was excited about the new models. He made it convincing for me.

2lax2015

Aug 30, 2015

went to Modern Subaru on a Monday eve. Met with Joe Toliver. Test drove a couple cars. By Tuesday Eve we had our car we wanted. Great service and staff. Will recommend friends visit Modern Subaru!

mike snyder

Aug 13, 2015

From the time we came in ( just to look around) we were taken care of by Aaron. he helped us get a new car. Even though we were just to get a quote he made it possible to get things started and change are minds Thanks

Sheri

Aug 13, 2015

I worked with Kevin, Joe, Chris and Tony. They made the buying experience an easy one for me!I traveled from Mt. Airy to Boone for their helpfulness and professionalism. We had emailed several times to get just what I wanted at a price I was happy with! Thanks Modern Subaru for hiring people who want to help the customer!

Daisylover

Jul 4, 2015

The folks at Modern Subaru are the best. My transaction was very smooth and completed very quickly

danwg

Jun 8, 2015

Kevin and Tony are a great team. After 2 months of test driving and shopping for the perfect outback we found it at Modern Subaru. The perfect color with everything we wanted!! Kevin was very knowledgeable and sincere. We have purchased a few new cars in our time, however the staff at Modern was by far the Best to work with!! Love our outback!!! Have told everyone we know to see Kevin and Tony they will hook you up!!!

jde092010

Jun 8, 2015

I had a great experience Kevin was awesome very knowledgeable and their products. Looking forward to my Subaru lasting me many years and playing in the snow.

subaru1

Jun 8, 2015

Overall, had an excellent experience with Kevin and Modern Subaru. Great communication considering I don't live in Boone and wanted to make sure it was worth the trip.

Tammy

Jun 7, 2015

After endless hours of searching on the Internet to find the right car...my search ended with a trip to Modern Subaru of Boone! Kevin was our salesman and he was excellent! He truly came across as someone who wanted to help you find the right car for you. He was not pushy or rude. He was kind, thoughtful and informative. The person who processed our paperwork was super!! We drove away in our new vehicle appreciating the experience that Modern Subaru had provided. I would certainly recommend this "home town feel" dealership to anyone. I am not a resident of Boone but these guys made us feel right at home. I love my car and I will buy my next vehicle at Modern Subaru in BOONE.

Jeff

May 12, 2015

My wife and I have owned 13 Subarus since the mid nineties. With one exception about 14 years ago our experiences in the service department have been excellent. I commend the service manager Darren and his assistant Chris for running a tight ship. Shop foreman Hubert is one of the nicest and most helpful guys I've ever had the pleasure to be around. They've always treated our cars as their own and take an obvious pleasure in a "job well done." My wife's 2013 Forester had a serious problem in common with a number of 13's and 14's and the issue was resolved to our immense satisfaction. And the problem was a really big deal: expensive and time consuming, but totally covered under warranty. Way too many dealerships make warranty issues a headache due to the way the work is paid for by the manufacturer. Not the Modern service department. I could not be more pleased with our service experiences at Modern Subaru of Boone.

Cynthia

Mar 23, 2015

My saleswoman & finance manager went beyond the call of duty. Excellent service, knowledgeable, and patience. Making my adventure worth the trip. I'm a proud owner of a new 2015 Subura Forester.

Terri

Mar 22, 2015

I just purchased a Subaru Forrester from Modern Subaru of Boone. My sales associate Adreania was the best. She help me choose the vehicle best for me in a very professional manner and not pushy at all. The pricing was fair, especially compared to the other Subaru dealers I had previously tried to deal with. Overall, purchasing this vehicle was a pleasure! Thanks to Modern Subaru of Boone, Adreania, Financing and Service staff. Look forward to visiting your new location in the future.

Steve

Jan 28, 2015

My sales associate Joe was great. He was very professional and helped me with the purchase in a non-pushy manner. He also took time to explain everything to me which put my at ease with my car purchase. I would highly recommend him to anybody that is looking to purchase a new car.

crewscola

Jan 23, 2015

We were greeted and served promptly. The staff was friendly and accommodating. The work was done quickly, and the price was reasonable. This was a pleasant experience. We are looking forward to visits at the new location that is under construction.

Marcy

Dec 22, 2014

Just bought a Crosstrek and would like to say what an AWESOME experience I had with each person that helped the deal go through! I would highly recommend Modern Subaru of Boone to everyone!

Marcy

Dec 22, 2014

I had the pleasure of just purchasing a Crosstrek and everyone made me feel like I was most important during the entire process! Thank you Modern Subaru of Boone sales and financing team!

Goat

Dec 21, 2014

Andriane Lewis and I had been emailing back and forth for awhile, how refreshing to get all your questions answered in a timely manner over the e-mail with no hassles, especially when I was so busy with graduate school and working but trying to research getting a new Subaru. With the other dealerships it was hit and miss,with my questions not getting answered, they just wanted me to come in and I couldn't, That's when I knew I would only deal with Adriane!! She was so patient!! Then once we were able to finally get up there she worked with us to get the car I could afford without compromising on what I needed. I hope she is still there when I have to trade in this one. She went over and beyond I am telling you !!! I have had to deal with car dealerships before and I will always come back to your dealership!!!!

rencast

Nov 30, 2014

This is the second car we've purchased from Modern Subaru in 3 months. Adrienne, our salesperson is great. Explains everything. No pressure. We were so happy with her the first time, we went back to her.

me12

Nov 8, 2014

We saw the Crosstrek online and it sparked our interest. We knew we wanted to trade in our beloved VW Golf but wasn't sure for what and when. When we did go to the dealership, Kevin Hecht greeted us, introduced himself, asked our names and asked if he could be of any help. We discussed with him our intent and he walked us over to the Crosstreks. Every question we threw at him anywhere from leasing a vehicle, trade-in options and the overall ins and outs of the Crosstrek, Kevin answered throughly. We went for a test drive, went inside and discussed numbers and we were sold on the car and dealership. The process was easy, quick, no one was pushy for 'extras' or extended warranty packages and we felt from beginning to end, all the employees we worked with throughout the process had a genuine concern for what and how we felt as the customer. GREAT JOB MODERN SUBURU, we would recommend the dealership without at doubt!

Jnacoochee

Nov 5, 2014

We had a great experience buying our new 2015 Outback with Kevin Hecht. We had been to two other Subaru dealerships and have had negative experiences at both. It was refreshing to be at Modern and to work with such great people. My husband and I left feeling great about our purchase and the overall experience. I would tell everyone I know to go to Modern, we were very pleased.

Gary

Nov 2, 2014

First service of my new Outback. Quick and easy. Great team.

gverholek

Nov 2, 2014

This was the first service on my new Outback. Love that car.Great job on the oil change, R&B; etc.; quick response; good team.

Francis Greene

Oct 5, 2014

Sales person was attentive, knowledgeable and courteous. We don't look forward to buying a new car because the experience is usually a negative. This one however was very pleasant. There was no pressure to buy a car. The finance person was very polite and informative. He knew his job and did it all the while carrying on a pleasant conversation with us. We would definitely recommend this dealer to friends.

Jean & Robert Kuhns

Sep 29, 2014

We think Modern has gone beyond our expectations.... thanks...

Gary

Sep 15, 2014

Bought a 2105 Outback 3.6R Limited. That is a fine vehicle. Being from Knoxville, I had to drive it back over local roads and Interstates. It exceeded my expectations. The dealership was top-notch. Quick service; most helpful sales staff; easy paperwork experience.

gverholek

Sep 14, 2014

I researched comparable vehicles and visited several dealers. Modern of Boone provided a great car-buying experience. Everyone was extremely friendly, warm, courteous and professional. The 3.6R Outback Limited is a dream machine. It's head and shoulders above the Acura RDX, Honda CR-V, and others in that class. I drove over 200 miles home and enjoyed the experience. The "EyeSight" was amazing. The ride was smooth and the 3.6 was powerful. I LOVE IT.

Finally in Boone

Aug 28, 2014

We found the sales and finance staff to be friendly and efficient. Completed the transaction in under 2 hours...with financing...and having to chase down our insurance agent to get coverage bound. They stayed with us through the whole process. I would recommend this team to anyone interested in buying a new Subaru.

NoemiG211

Aug 28, 2014

I bought a Subaru Impreza new and i am in love with my car it is excellent it drives amazing it is everything i wanted! thank you guys so much and thank you Kevin who helped me pick out my car! and with the whole process.

'Nole Fan

Aug 7, 2014

We just bought a new 2014 Outback. The overall service was great. Adrienne was extremely kind and helpful. There's no pressure in buying. Everything was straight forward. We didn't haggle on the price.The only negative comment I have is beware when going through the financing. We did 0% for 3 years. When going through the contract and signing, we were told that the extended warranty, which was described for us, was included in the bottom line price. That 80% of the people take it, so they automatically include it. We were a bit surprised by that, but didn't think much of it when we were told it was approximately $9.00 extra a month. The finance guy went through all the line items and we signed the papers, leaving Modern Subaru very happy.When we got home, and took a closer look at the contract, we saw that the extended warranty was $1999.00 including tax, and it was $53.00 a month! Not $9.00 a month.We spoke to Adrienne the next day and she said, no problem, they can take off the extended warranty. We went in and they took it off the contract and we just had to resign the new contract. It lowered our payment by $53.00 a month.When speaking to the finance guy, again, I reiterated that it was not $9.00 to $13.00 per month. He said that's what it works out with 6 or 7 year financing (again, we financed for 3 years!). Wrong again!!! It would take almost13 years to pay for the extended warranty at $13.00 per month!!So . . . they were very understanding about the warranty, and that, too, was hassle free, but I think it's a little underhanded that we were told it was $9 a month when it wasn't even close.So, go to Modern Subaru. The folks there are great. Just be careful when it comes to the extended warranty. Figure it out BEFORE you sign the first contract to avoid the hassle later.

KC

Aug 6, 2014

I'll first explain away my 3-star rating of their facilities -- no dealer I saw in Boone would get more than 3 stars, so don't think that this facility is any worse than any other. Plus, they are building a new building, so I'm sure this will go up to 5 stars soon. They made buying my car pretty easy. They had the car that I wanted (which no other dealer within 3 hours of Charlotte did) and at a price I was willing to pay. Drove in, did the necessary paperwork, and hit the road without any ulcers. The guys were friendly and straight-forward and there wasn't a lot of pressure. I only have one complaint, and it's based on a suspicion of an up-sell tactic (and I could be wrong, so don't take this as fact). I was initially told that Subaru was offering 3 years special financing. Made for a high payment, but okay, that's my choice. Not long after I submitted my paperwork, I was told they got 4 years. Then it was 6 years. Then when I was with the financing guy, I was told that the sales guys didn't know that 7 years was actually available, but by going with that _and_ an extended warranty, my payments would be... I suspect it was 7 years all along, but that they sandbag it to improve your perception along the way ("the deal just keeps getting better!"), holding back the 7-year number for a warranty up-sell. I understand why people use tactics like this, I just don't like it when one is used on me. Overall, a pretty hassle-free and pleasant experience. Except that no one in Boone sells a steak until after 5:00.

Subaru Fan

Aug 5, 2014

No pressure from sales rep. Our most pleasant car purchase ever!

Bshell

Jul 28, 2014

I was shopping around looking for the best deal and nicest people, and Modern of Boone was by far the best. No pressure at all, I just stated what I was looking for and what I could pay and they made it happen!! truly a great buying experience!!!

Margo Winebarger

Jul 27, 2014

I had a very good experience buying my car from Modern Subaru of Boone. Everyone was very friendly and helpful. Would recommend this dealership to anyone looking to purchase a new vehicle. Love mine! Thank you all, Margo Winebarger

Dawn Bell

Jul 2, 2014

Everything went great! I had done shopping before going there and knew what questions to ask. They took great care of me and I got a good deal.

Sharon T

Jun 1, 2014

The purchase of my new Forrester was great. The salesman Joe was very knowledgeable about my car and made the process go fast and simple. This is my 2nd purchase from this dealer, good job!

jjbellwiel

May 27, 2014

Great place to deal with. No Pressure at all. Enjoyed the sales experience. Thanks Mark!Subaru seems like a good "fit" for the area weather.

Mark

May 23, 2014

Joe Toliver was the salesman who came out when my wife and I pulled up. We had never met him before, but he was the first car salesman (ever in my life) that did not give you that feeling of being a vulture, or like he was going to sale you a car before you left the lot no matter what. We, also, had never visited Modern Subaru of Boone prior to this visit, but I would recommend this place of business to absolutely anyone. The "kicking the tire" phase, to the negotiating phase, to the actual shaking the hands on the deal phase, to the signing all the paperwork phase, to the driving off the lot and returning a couple of weeks later to have them check 1 issue was like none I have ever experience before - and let me say, that's been over a few decades. I, personally, am not a Subaru fan, but I would definitely return to Modern Subaru of Boone if I were ever looking for another vehicle. ...a very please customer.

KarenJeanBradley

May 19, 2014

Very pleasant experience purchasing a terrific Subaru with a top notch sales person!Adriane Lewis is very upbeat, pleasant and professional sales person.Adriane also has a vast knowledge of the car she is selling.We were glad we made the extra time and miles traveling to Modern Subaru in Boone, NC.

74vwbaja

May 1, 2014

Awesome dealership to work with. You won't find a better deal anywhere else. Very friendly. They worked very hard to get us the best deal possible. Will be buying our next vehicle from them.

impreza 14

Apr 21, 2014

the staff was very friendly at modern subaru of boone and were very helpful.great experience over all

Carolyn Henion

Apr 19, 2014

Great experience! Salesperson worked to get us the car and deal we needed. All personnel were friendly and helpful.

Keith & Shirley

Apr 9, 2014

I've only lived in the High Country for 3 years, but my wife's family is from the Avery County area. After moving here I quickly realized that the best car to own was a Subaru. Not only was it the first All wheel drive car made, it was the safest and easiest to maintain. So when my wife,s little forester (so rightly named MAMA) started approaching 300,000. miles, it blew a head gasket on her way to work. It was time for us to start looking for another Subaru. My wife had Never owned a New Car, so when I got to her job, I asked her if she had been looking for another car as of yet, and she had and pulled out a flyer that she had copied from the internet, and knowing my wife she is Very thorough and Very Detailed oriented, so she said there are 2 cars. One in Avery County & One in Boone. We have done business with both dealerships, and Everyone at Both Dealerships are Great People, but the color of car my wife wanted just happen to be in Boone. So, after work we drove to Boone drove the car walked inside and was able to negotiate a firm deal very quickly. Old style negotiating is long gone at most dealerships, but not at Modern. ALL of the folks you meet there are top notch people and very easy to work with. This is our 4th Subaru, and when it comes time to purchase another one, Modern Subaru in Boone, NC will be the Dealership we choose, and I would give it a 5 Star Rating without a doubt!!!

Keithfite

Apr 9, 2014

I've only lived in the High Country for 3 years, but my wife's family is from the Avery County area. After moving here I quickly realized that the best car to own was a Subaru. Not only was it the first All wheel drive car made, it was the safest and easiest to maintain. So when my wife,s little forester (so rightly named MAMA) started approaching 300,000. miles, it blew a head gasket on her way to work. It was time for us to start looking for another Subaru. My wife had Never owned a New Car, so when I got to her job, I asked her if she had been looking for another car as of yet, and she had and pulled out a flyer that she had copied from the internet, and knowing my wife she is Very thorough and Very Detailed oriented, so she said there are 2 cars. One in Avery County & One in Boone. We have done business with both dealerships, and Everyone at Both Dealerships are Great People, but the color of car my wife wanted just happen to be in Boone. So, after work we drove to Boone drove the car walked inside and was able to negotiate a firm deal very quickly. Old style negotiating is long gone at most dealerships, but not at Modern. ALL of the folks you meet there are top notch people and very easy to work with. This is our 4th Subaru, and when it comes time to purchase another one, Modern Subaru in Boone, NC will be the Dealership we choose, and I would give it a 5 Star Rating without a doubt!!!

CarlaDavis

Apr 8, 2014

Adrienne has such a positive and patient attitude. My mother had never purchased a car on her own and she made the experience an event for her lifeThanks

Dandelta

Apr 3, 2014

Pleasure working with Adriane.She made purchasing a snap without the high pressure associated.Our new Outback is the best new vehicle I have purchased.We have 6 in our neighborhood and all got great reviews!We will return to deal with Adriane for our next purchase!Our daughter Madeline really enjoyed seeing her name up on the board in Adriane's office!Thanks again Modern.

James

Apr 2, 2014

Aaron was straight forward and did everything he said he would do. We needed a car quickly at a reasonable price. Modern Subaru was extremely responsive. Our experience at Maxwell Subaru in Burlington was terrible. Worst of all the dealership was dishonest and unresponsive.

Richwnc

Mar 30, 2014

On Dec.16, 2013 I took my wife's 2011 Outback to Modern Subaru in Boone to have a headlight replaced. It is such a complicated procedure that my local mechanic did not want to do it. I was charged $69.27 for this. I was also told that the front brakes needed replacing "today" and the rear brakes "tomorrow" since they were almost metal to metal. This did not seem right to me so I declined, thanked her and left. On March 11, 2014 I took the same car to Don Smith Subaru in Spruce Pine, NC for service. The other headlight had burned out the day before so I asked to have it replaced. I also asked them to check the brakes. When finished I was told all the brakes were fine and I need not worry. I was also charged only $31.95 for a new headlight installed, less than 1/2 the price at Modern Subaru. Obviously I will not return to Modern. I also have both invoices in case someone wants to dispute this.

richwnc

Mar 30, 2014

On Dec.16, 2013 I took my wife's 2011 Outback to Modern Subaru in Boone to have a headlight replaced. It is such a complicated procedure that my local mechanic did not want to do it. I was charged $69.27 for this. I was also told that the front brakes needed replacing "today" and the rear brakes "tomorrow" since they were almost metal to metal. This did not seem right to me so I declined, thanked her and left.On March 11, 2014 I took the same car to Don Smith Subaru in Spruce Pine, NC for service. The other headlight had burned out the day before so I asked to have it replaced. I also asked them to check the brakes. When finished I was told all the brakes were fine and I need not worry. I was also charged only $31.95 for a new headlight installed, less than 1/2 the price at Modern Subaru.Obviously I will not return to Modern. I also have both invoices in case someone wants to dispute this. I am also not specifically blaming Heather Church. I believe it is the dealer's "business plan".

David & Judy

Mar 22, 2014

We were very impressed with the quality of customer service and friendliness that was displayed during our visit at the dealership. The employee that we worked with, Adriane Lewis, made us feel comfortable and at ease throughout the entire car buying process. This is our first experience in purchasing a Subaru Outback and we were well pleased with our decision.

Chaplain

Mar 11, 2014

I just purchased my second Outback. I kept the first, but the family needed 2 reliable, affordable, safe vehicles. There was never a doubt about what I'd get and where I'd get it. Modern Subaru in Boone of course. If you want a no-nonsense and honest experience in car buying - Modern is your place.

ChaplainVeteran

Mar 11, 2014

I did my research and the Subaru Outback is the best vehicle because of its affordability, reliability, and safety. The all-wheel drive does not detract from great fuel economy. It has the best combination of a comfortable, quiet and sporty drive. Modern Subaru of Boone is the only dealership for me. It is part of a family owned and operated business. Modern respects its costumers and stands behind its products.

Mary H Clark

Feb 26, 2014

Purchased a 2014 OutBack from Modern Subaru on 02-25-14. Everyone at the dealership was very personable and a pleasure to work with. We felt they went out of their way to be helpful and we were not pressured to buy a vehicle. I would recommend this dealership to everyone because of the friendly helpful atmosphere and excellent quality of vehicles. Mark Mashburn spent a great deal of time with us to make sure all our questions were answered and we were satisfied with our purchase. Information given to us for servicing and maintaining our vehicle gave me confidence that we would be given excellent service. On a scale of 1 being less and 10 being best scale, I would rate Modern Subaru of Boone a 12.

flatbush

Jan 6, 2014

I purchased a new Subaru Forrester over the internet including an application for financing during which time I dealt with John Campbell who was extremely helpful and courteous. When I arrived at the dealership the next day I had the pleasure of dealing with Mark Mashburn who immediately asked if I wanted to drive the vehicle prior to completing the deal and I told him it wasn't necessary since I had taken a previous test drive back in Oct 2012. He wanted to show us the parts and service dept. and I told him that as a Subaru owner I have used this dealership in the past. He was very efficient in filling out our paperwork and did a great job in taking us out to the vehicle and explaining all the controls and features of the new car. The finance manager Will Norwood was also very courteous and knowledgeable and completed our paperwork in a very short time. I look forward to my dealings with the service dept.

HappyHusband

Dec 27, 2013

Frank and Adriane of Modern Subaru of Boone helped me give my wife a wonderful Christmas surprise-a new Subaru Impreza! Logistics and financing closer to home had gone awry at the last minute, but we drove to Boone on Christmas Eve and they pulled it off. Adriane even found one of those giant bows like you see on TV. My wife was shocked and is very happy :~)

Mountain Explorers

Dec 15, 2013

After enduring several visits to other car dealerships in order to compare SUVs, we had the extreme good fortune to meet with Adriane Lewis at Modern Subaru. To say the difference between Modern Subaru's approach to car sales is vastly different from your standard high-pressure dealership is a vast understatement. Adriane has got to be the most honest and least pushy car sales person we have ever met. We had actually just come to Modern Subaru to test drive various models as we had never driven a Subaru before. As we have since discovered, the all wheel drive and CVT are what set Subarus apart from the rest of the vehicles we were considering. We felt kind of foolish for never having considered a Subaru despite the fact that we live in a rural area way off the beaten path. We traded in a small SUV for an Outback and have been delighted and amazed. Where we once experienced slipping and fish tailing around the muddy and icy roads in our community, we have yet to notice this in the Outback. It has such a smooth ride even on gravel roads that we feel like we are gliding. It is a decision that we should have made a year ago when dealing with the ice and snow. We couldn't have made this transition without the help of Modern Subaru's staff. Jim, the finance professional is ethical and knowledgable and Adriane displays the utmost integrity. We are so pleased with our purchase and our car buying experience.

Wayne

Dec 15, 2013

Purchased a new Forrester in Boone. I went there because another person in Bristol said they were good to deal with and they were. It was a good experience and we love our new Forrester.

MountainPeeps

Dec 15, 2013

After enduring several visits to other car dealerships in order to compare SUVs, we had the extreme good fortune to meet with Adriane Lewis at Modern Subaru. To say the difference between Modern Subaru's approach to car sales is vastly different from your standard high-pressure dealership is a vast understatement. Adriane has got to be the most honest and least pushy car sales person we have ever met. We had actually just come to Modern Subaru to test drive various models as we had never driven a Subaru before. As we have since discovered, the all wheel drive and CVT are what set Subarus apart from the rest of the vehicles we were considering. We felt kind of foolish for never having considered a Subaru despite the fact that we live in a rural area way off the beaten path. We traded in a small SUV for an Outback and have been delighted and amazed. Where we once experienced slipping and fish tailing around the muddy and icy roads in our community, we have yet to notice this in the Outback. It has such a smooth ride even on gravel roads that we feel like we are gliding. It is a decision that we should have made a year ago when dealing with the ice and snow. We couldn't have made this transition without the help of Modern Subaru's staff. Jim, the finance professional is ethical and knowledgable and Adriane displays the utmost integrity. We are so pleased with our purchase and our car buying experience.

Sarah Burleson

Dec 4, 2013

Excited about my purchase. Great car and many great features ! The team was so helpful and great at explaining all the details on the car.

plylersd

Dec 3, 2013

From sales to working out terms of the loan to finance, the three men were very personable and helpful. We had a budget and could only do so much. They worked with us and made it happen. We were amazed at the used car warranty and that our "new" car was filled up with gas before we drove off the lot. Impressive.

jloadman

Nov 23, 2013

Our experience with the staff at Modern Subaru was excellent. We had an unusual trade in situation and Frank, Adriane and Will all made it possible to get the deal done with the professionalism and courtesy. We would definitely recommend this dealership to others.

Dave A

Nov 16, 2013

The buying process was great. Mark Marshburn did a good job finding me car that met my needs and those of my wife, the primary driver. He is easily one the best sales people I have run into in the car business and I have purchased over 50 cars in the last 35 years. An excellent young man and an asset to the business. The only improvement I think could be made is with the financing department they seemed to be a bit slow and missed several details that I caught which added time. The financing portion just did not seem as fluid as the rest of the process. However to be fair they did correct them quickly.

djday12000

Nov 2, 2013

Receive, courteous, prompt service from the moment I walked in the door. Parts came in when promised and work was done properly and on time.

Car Lover & Football Fan

Oct 23, 2013

Through the years my experience with Subaru has been excellent. This is the third Subaru that we have purchased. Our 2001 Outback sedan still looks new and runs like new. The people at Modern Subaru are very friendly, knowledgeable, and professional.

KeithPeppers

Sep 14, 2013

They seem dishonest to me. I do not trust them. Service Rep was lousy. I called and called to check the status but would only return my call days later, at his leisure. They replaced and sneaked a brake caliper into my invoice. I had replaced that caliper one year prior so I know that it did not need to be replaced. I did not notice until I had the car at home for a few days. Furthermore, I had my head rebuilt three years ago with a new head gasket. They called to tell me that my head gasket was leaking and it sure is, now. I am not sure but I suspect that someone in the shop jammed a flat-head screwdriver into it and damaged it on purpose. It was not leaking when I took it in. I know the caliper was a sneak job. I cannot be so sure about the head gasket but the caliper leads me to question the character of this whole Modern outfit. Never will I do business with Modern Subaru, Toyota, or other Modern own dealership.

Vscampbell

Sep 12, 2013

My car was totaled and I had to find a new one. Modern was great through the whole process. Couldn't sake for better service, proud to know these guys.

MountainGirl

Sep 5, 2013

I bought my subaru from Southern States Subaru before Modern took over. Once Modern took over the dealership the service department went down hill. I took my subie for its 60 thousand mile maintenance and they put the wrong transmission fluid in my transmission, then told me it was a wiring harness, they replaced the wiring harness under warranty. At this service they also told me I needed new back routers and brakes. I had that done. Well now at 88 thousand miles I have a passenger side back brake router that is bad again. We looked at it ourselves and it is so rusty that I can not believe it was replaced like I paid for. I am done with this service department and dealer. They have lost my business.

Linda M

Aug 27, 2013

Aaron, my salesman was great and so was the sales manager Frank. Would definitely recommend them and the car I bought which was an Outback.

MikeyMopar

Aug 27, 2013

We initially inquired several Subaru dealerships via an online car shopping network using "certified" low price dealers dealers. We had three quick inquiries and two quotes based on our wish list. Each of the dealers were a minimum two hour plus driveaway and one was almost three. We decided to visit Modern Subaru in Boone since it's only a one hour drive. Out intent was to test drive an Outback and look one over and then get back with the other "certified" dealers several hours away. Modern had some nice in house incentives if we decided to buy in the next few days. They had what we wanted and they gave us an "out the door" price. We went home and compared it with the other quotes and we were happy with Moderns offer despite the guarantee lowest price from the others. Moderns price was not only lower, one by almost $1,000, but their fees were less, their invoice was less and the one installed item we wanted was much less and all with less driving for us. I contacted the original dealers and thanked them for their help and told them we were buying from Modern instead. Never heard back from two of them but one emailed back with a very sarcastic comment about our purchase from Modern. We now own a 2014 Outback and hope to have many years of safe and fun driving. PS: Those on site car buying sites are a joke!

g1042928

Aug 25, 2013

Negotiated a price for a new car. Had everything locked in. Get to the dealership and speak to the sales rep who disturbingly claimed that the paperwork would be handled by the sales manager. The sales manager grabbed the paperwork from the sales rep and rudely walked off. He was extremely RUDE. He then came back and only wanted to give the MSRP for the car not the price we had agreed on. He did funny math to make the numbers look like they matched the price we had agree on but they did not. The price he tried to give matched up exactly with the MSRP not the negotiated agreed upon price. He was unwilling to negotiate or to honor the price quoted. He kept saying he had to talk to someone else but that guy was unavailable. Well why make a deal in the first place if you aren't going to honor it? So disgusted with this experience that we are looking at other car manufacturers.

Burk

Aug 20, 2013

This is my third Outback, but my first purchase from Modern Subaru. Even though, they did not have what I wanted in stock, they quickly found the Outback I wanted and at a reasonable price. My sales rep., Brad Collins, was very helpful and made the whole purchase process very easy. No hassles! No pressure!

RICHARD AND LYNNE

Aug 8, 2013

MY WIFE AND I BOUGHT 2 NEW CARS FROM MODERN SUBARU, WE TRAVELED FROM BRISTOL, TENNESSEE BECAUSE OF THE GREAT DEAL WE FOUND ON THEIR WEBSITE. WE EVEN GOT LOST ON THE WAY THERE AND THEY TALKED US IN OVER THE PHONE. GREAT PEOPLE, GREAT SERVICE. BEST EXPERIENCE I'VE EVER HAD BUYING A NEW CAR OR CARS I SHOULD SAY. WHEN WE NEED SERVICE OR ANYTHING ELSE WE WILL TRAVEL THERE AGAIN, IT IS WORTH THE TRIP.

Relledge

Dec 27, 2012

I called about an outback showing online. Initially seemed friendly enough. I verified they would be open until 7. I drove an hour after work to talk to them. Arrived just after 6. Place was deserted. No one was there. I called the next day, spoke to same lady. She did not remember me from 2 days ago. She had to ask someone else if they had closed early the day before. They had because of snow. It wasn't too bad, otherwise I wouldn't have gone. Here attitude was very underwhelming. Wasn't very apologetic. They definitely have lost a sale.

ascraven

Aug 1, 2012

Absolutely awful experience. And this wasn't the first time. Gave them a chance months ago, did not go well, from pushy internet sales to lack of knowledge on salesman's part. Gave them another chance about 3 weeks ago, salesman didn't know the product he was selling, tried to push a vehicle I didn't want just because they had it on the lot, and then manager was overly pushy and RUDE regarding pricing and finding a vehicle to match my description. Needless to say, I purchased my new Subaru elsewhere. I can only speak for Sales Staff, but I would not send any enemy to their dealership. I have heard good things about their Service Dept, but have no personal experience with them...