Morris Ford reviews

Beverly Glover

Jul 12, 2016

Prompt,courteous service!See you in the Fall for car inspection.

Warren Robbins

Jun 30, 2016

We purchased a F150 Platinum, everything was explained to us on the workings.

Thomas Carr

Jun 28, 2016

Friendly, courteous staff. Always eager to help and answer any questions.We always have a positive, pleasant experience with your service department. Staff are friendly, courteous, and helpful. never hesitate to answer any of our questions.

John Parsons

Jun 25, 2016

Staff always helpful , great serviceWe have been going to this dealership for many years

Karen K.

Jun 24, 2016

I came in for routine maintenance on my 2014 Ford Edge. The service was completed quickly and I was on my way in not time. The customer lounge is pleasant with WiFi which made it easy to pass the time with my e-reader. Nice, small town dealership.

Paul O'Hare

Jun 23, 2016

The service department did a great job. This was my second visit and I haven't been disappointed either time.

Joanne Hafler

Jun 10, 2016

Ford Escape Lease - I appreciate how quickly your technicians operate. I always wait for myvehicle and they never disappoint me, always on time. Everyone is friendly, nice place to getvehicle service.

Edward Nardini

Jun 7, 2016

service was good and done in a timely manner. completed vehicle inspection in which was not noticed by me

Walter Marchewka

Jun 7, 2016

yes. I appreciate my experiences at Morris Ford. I use them exclusively.

Lyle Fitzpatrick

Jun 5, 2016

The problem with the dash warning lights still exists.

William Stewart

Jun 3, 2016

Ver happy with our experience and the salesmen that helped us.

Sally Plummer

May 22, 2016

I purchased a 2014 Fod Escape. I am very happy with my choice. I had a sales associate that listened to my needs.

Virginia Deyo

May 19, 2016

Service on my 2012 Fusion was good, quick, and complete and courteous. Waiting room is very hospitable.

Cheryl Zatt

May 13, 2016

Awesome service as usual .. Thank you for the quick and efficient service

Meaghan Dugan

May 13, 2016

Adam and the service team were incredibly helpful. They provided a quick turn around for my first maintenance.

Rhonda Diggins

May 5, 2016

As always, Mike Bonesteel and Morris Ford made our purchase experience fast and easy. Loving our new F-250.

Donovan

Apr 26, 2016

I always have my Explorer serviced at Morris Ford... Whether it's an oil change, inspection or warranty work, everything is done in a timely manner and as promised. Todd & Rob are friendly and professional. I wouldn't go anyplace else!

Robin Delaney

Apr 26, 2016

I purchased a 2014 Ford Escape on 4/25/2016 and could not have been more pleased with the the whole experience. The salesman (Mike Wilson) is the best salesman I have ever done business with and I have purchased a few cars and not purchased some cars due to pushy salesman. Not only is the vehicle awesome and everything i wanted; the whole sales experience was pleasant. I did not feel rushed or like i was being pushed into anything and feel like the salesman was very knowledgeable and looking out for my best interest. The finance department is also awesome and found me the best interest rate that i have ever gotten. I would like to say Thank You to Terry's RT. 50 Superlot and to an awesome person and salesman (Mike Wilson). My husband and i are very pleased to have had such a great purchasing experience.

Anthony Demarco

Apr 11, 2016

Bought a great truck for a great price. Very knowledgeable and helpful sales staff.

James Ketcham

Apr 9, 2016

as always the people at morris ford are second to none!

Wayne Marble

Mar 29, 2016

Great service. Service writer was very helpful. Had my service completed quickly. Customer waiting area is nice and clean.

Earl Douglas

Mar 21, 2016

2015 f150 fast easy service, helpful people. Thorough explanation of service, done in a timely manner.

James Ketcham

Mar 21, 2016

WE ALWAYS ENJOY COMMING TO MORRIS FORD.SERVICE IS ALWAYS DONE QUICK AND CORRECTLY,AND EVERYTHING THEY DO TO YOUR CAR OR TRUCK IS DISCUSSED WITH YOU FRIST.THE STAFF ALWAYS SHOWS THE UTMOST RECPECT AND IS THE FRIENDLEST AROUND.WE DON'T FEEL LIKE A CUSTOMER,WE FEEL LIKE THERE FAMILY.

Lawrence Friedman

Mar 21, 2016

Should routinely check if NYS inspection is due. Forgot to tell Service Rep. Have to return for NYS inspection that should have been done previously.

Evan Hendricks

Feb 8, 2016

Never have a problem at Morris Ford. Customer service people always know what to do.

Jonathan George

Feb 8, 2016

The staff were friendly and helpful as always. Excellent service manager and advisors paired with knowledgeable technicians. A fantastic experience.

Peter Puglisi

Feb 4, 2016

F150 the service was great and every thing was done.

James Broderick

Feb 2, 2016

service was excellent, i also had truck detailed, the interior was spotless???. very, very happy with the work performed????..

Matthew Palitsch

Feb 1, 2016

Rob was great, he always is. I was a little shocked at the labor to change the plugs, then I Googled what had to be done and found out that I got a good deal! I'll be back.

Patricia Justin

Jan 27, 2016

My car was serviced very well. Needed my oil changed and they took care of that as soon as I arrived. The Service Manager called to inform me I needed to have a seal replaced in transmission and that was taken care of. I appreciated the fact that everything that needed to be done was taken care of. My rear breaks needed new rotors and I was informed of that before anything was done. I was very pleased with the service I received and my car runs great.

Joan Los

Jan 26, 2016

From making the appointment, to signing in with my Escape, to getting my car after it was serviced was all handled with courtesy and care. I respect Morris Ford because everyone there treats the customer with respect!

j

Jan 19, 2016

Service was good, originally thought they would need the truck overnight but got it fixed in one day. I would appreciate when my vehicle is fixed and when they know I will be picking it up late they NOT PARK IT WAY IN THE BACK OF THE LOT! The waiting area needs serious re-vamp including some areas to sit with a computer.

Andrew Derby

Jan 15, 2016

Great customer service. Everyone is professional and cares for the customer

Deborah Blinstrub

Jan 15, 2016

Checked my vehicle and ordered part needed. Ford unable to supply part in a timely manner. Dealership cannot control that. Still waiting for part a week alter. Again not the fault of the dealer.

Barbara Storti

Jan 12, 2016

I purchased a 2014 Focus hatchback last week. I love the car - it's fun, economical, sharp looking, and handles real well. The sales and financing staff were superb! Thank you so much for a great experience.

Robert Immel

Jan 10, 2016

Super friendly and thorough service. I am and will continue be a loyal customer.

Richard Dyanick

Jan 9, 2016

took care of two recalls quickly.estimate for work was spot on.

Laura Hungerschafer

Jan 8, 2016

I am very happy with Morris Ford and the services that they have done on my 2013 Escape.

Harry Durand

Jan 4, 2016

Had snow tires mounted and balanced. Service was timely and reasonable. Original tires put in plastic bags and put in trunk of car. Thank You!

Laurence Giammattei & Debbie Giammattei

Dec 30, 2015

When I dropped off my car they said it would be most of the day but I received a call about 2 to 4 hours later and was told my car was done. That is excellent service. Thanks Guys Happy holidays Mrs. Giammattei

Dominick Delorio

Dec 24, 2015

Ford Fusion. Factory recall & oil change. Staff was very helpful.

Amanda

Dec 22, 2015

We purchased a 2009 Honda CRV...Mike B...was the BEST!!!! He asked what our needs were...right when I met him...I really appreciate the upfront approach. As I had endured the old school approach of selling, at another dealership earlier that week.We needed to be at a certain number...and Mike was confident we could come very close...and we did.I will highly recommend your dealership. I look forward to working with you in the future, for our next purchase.Happy Holidays, and Have a wonderful new year!

Walter Ross

Dec 22, 2015

Keep doing what you've always been doing. Thanks, Ford!

Kristine Pelerin

Dec 21, 2015

The service staff where very accomodating. The work that needed to be done was completed tested and done on time.

Nicole Brower

Dec 21, 2015

I was extremely happy with the care and service I received from the Terry Morris Collison Center. Jim kept me up to date on the status of everything and they handled all the back and forth with my insurance company. I will highly recommend them to everyone I know!

Edward Bodine

Dec 17, 2015

Neighborhood Ford dealer just down the road from my home. Several F1 50s to choose from. I got the truck that I wanted at the price that I expected. Nobody tried to sell me anything I didn't want.

Kathleen Verhagen

Dec 16, 2015

I had my vehicle looked at for paint bubbling and was told that it was a possible rust issue and that it needs to to in the body shop and I would be contacted as to when it could be brought in for repair. I have not yet been contacted as to when it could be done. I am waiting to be contacted. Surely they know how far out their work is scheduled.

Philip Davis

Dec 16, 2015

Called during the day after a morning time at work. Scheduled the Works oil change, etc. Also reminded service advisor ( Rob George ) to check brakes as per recommendation from last service. Was expecting to have to leave car and return the next day. Rob said it could be done that day. It was. Excellently as always.

Simone Noud

Dec 15, 2015

The service staff is knowledgeable and helpful as always. Thanks for being so considerate and pleasant.

Roseann Flanders

Dec 14, 2015

Car was in and out with friendly service and very satisfying results

Peter Stabinski

Dec 12, 2015

they treat us like family and service was very good

Jack Purdy

Dec 11, 2015

I enjoyed interacting with the staff, having a good cup of coffee, all while knowing my car was receiving excellent service.

Cheryl Lucarelli

Dec 10, 2015

Everyone was very friendly and efficient .I have never had a problem dealing with Morris Ford. They were especially helpful with all the recalls on my car

George Kondratowicz

Dec 9, 2015

Work was done timely and efficiently. I like working with Morris Ford.

Joseph Whalen

Dec 8, 2015

I've have been buying my personal vehicles and the Towns vehicles and having them serviced by Morris Ford for over 14 years now. They have always taken care of my needs along with the Towns professionally and have had no problems. Staff at Morris Ford from purchasing to service are terrific.

Edward Nardini

Dec 2, 2015

the works package, service was excellent and prompt while i waited

Nancy Baran

Nov 30, 2015

As always great service. Great service department. Rob is always very helpful and courteous.

Andrea Goss

Nov 27, 2015

great service, never have a problem getting my vehicle in when needed.

David Johnson

Nov 27, 2015

ALWAYS EXCELLENT SERVICE AND WELL TRAINED STAFF IN ALL DEPARTMENTS OF THE DEALERSHIP

Donald Nash

Nov 23, 2015

Every time I've been there the staff has been courteous and professional. My only recommendation would be to have an area for quick oil changes. I prefer to have all my maintenance done by your staff and I would like to be in and out quickly for something as simple as a oil change.

Joanne Mckeon

Nov 23, 2015

Had appointment for inspection. They were on time and got me out in recordtime. thanks. Appreciate that.

Jeremy Ozer

Nov 21, 2015

The service was fine. However, I have gotten about a dozen e-mails asking for feedback, which is very annoying. I wouldn't mind a single e-mail, but this is over the top.

James Hoskinson

Nov 20, 2015

The problem was fixed in a very professional manner

Owen Cole

Nov 20, 2015

Great job. No complaints. 50 characters,huh? I hope I'm getting closer.

Peter Puglisi

Nov 17, 2015

Purchased 2015 F150. Service was good, had to return to the dealer to have the recall checked because the adaptive cruise control didn't work after the first update was installed. It was corrected right away. The service didn't take as long as the recall had estimated. The staff was helpful in getting me in and having the recall updated right away.

Edward Snyder

Nov 16, 2015

30,000 mile checkup. Done in a timely fashion and only that which was needed was done. Very professional and friendly.

William Stewart

Nov 15, 2015

Wonderful service and excellent people at the counter.

Peter Mcletchie

Nov 11, 2015

The process of select was over a period of a couple of months before my leased F150 endedI never felt pressured and Nick Delarm provided information as requestedHe was a good listener to my needs and wishesi liked the process of having the feature of having the F150 I was turning in inspected and the detailed report providedThe process of signing the lease for the new vehicle was well organised and efficientThe overall experience was good

William Gorham

Nov 8, 2015

Honest and easy.Mike and Brandon were terrific impressed sales staff could make the deal financial was quick an well done....i would not hesitate to return to morris ford in burnt hills ,n.y.

Ethan V Green

Nov 4, 2015

I bought a 2016 F350 from Morris and as always the staff was second to none.

Gregory Rajkowski

Oct 30, 2015

Great place and people going back when I need a new vehicle. Wish they were in Montgomery county.

Jerrod

Oct 29, 2015

Bought a used Honda Odyssey at this dealership. Customer service was exceptional and staff (Nick D) was very helpful. Found the vehicle online, visited the dealership for a test drive, purchased and pick it up soon after. Entire process was smooth and seamless. Highly encourage anyone to work with this dealership. They are friendly and willing to work with you.

Nancy Baran

Oct 28, 2015

Every time I go to Morris Ford I am met by nice friendly people, that know what they are doing and know how to treat people. As per usual it was a pleasure.

William Flynn

Oct 28, 2015

I leased a Fusion, the service was excellent and the staff was very helpful.

Andrea Goss

Oct 25, 2015

always helpful and willing to work with me. the service department is wonderful.

Susan Miron

Oct 25, 2015

Called to get an appointment to get oil changed at 9:00am on Wednesday, got apt for 5PM same day. arrived at 5:00PM They took it right in and service Dept guy remembered my name by 6:00pm "had the works package " done on my car. Great customer service

Richard Tortorici

Oct 24, 2015

Leased an Edge. Yet again the whole experience was without a hitch.From the Sales Manager to the sales personnel.....one word great!

Lawrence Friedman

Oct 22, 2015

Great car, great service, overall great dealership!!!! Getting all cars there.

Danielle Kimm

Oct 19, 2015

Always a pleasant experience. ?????????????????????????.

James Broderick

Oct 16, 2015

great dealing with mike at morris, he wasnt pushy, and he was very professional.

Ronald Coonradt

Oct 15, 2015

Very pleasant to talk to and to get done what you wanted in sort time.

Chuck Osuchowski

Oct 13, 2015

Earlier this spring, my wife purchased a 2015 Mustang from Morris and we had a great experience! When I finally decided that I couldn't handle the jealously of her awesome new car anymore, I wanted to check out the new Explorers at Morris. When we came in, I was hoping that I would get the same sales associate again, because his professionalism, his knowledge and friendliness made our last transaction very rewarding and easy. We did get him again, and once again, we were very please at his enthusiasm for his job and knowledge of Ford's vehicles. We showed me all of the great features of the vehicle, both before the purchase and after. As soon as we pulled out of Morris' parking lot, I was immediately happy with my new 2016 Explorer and try as hard as I can to make others jealous of my new ride. I was also very pleased to receive enrollment documentation via email, even before picking up my vehicle. Finally the business office took great care of us with our purchase and was able to find us a loan and deals that kept us at the monthly amount that we wanted to stay at. Overall, a tremendously refreshing and rewarding experience at this dealership, with staff who made us feel welcome and important.

William Lafleur

Oct 10, 2015

As usual, my 2012 Ford Escape was serviced for its routine maintenance, plus a NYS inspection, in excellent fashion. Upon checking out, I was informed by the service people as to the status of the various things inspected, in a knowledgeable and understandable fashion. The time to service the vehicle was not inordinate. Good job all around.

John Nuzback

Oct 8, 2015

No Problem with this service although I am not sure of the reason for the pads to wear down already but then again I am not a mechanic.

Daniel Clapper

Oct 7, 2015

There is no better place on the planet to buy a car.

Joanne Mckeon

Oct 7, 2015

I must say I love your service dept. The gentlemen there actually listen to meeven though I am a woman. Years ago I went to another service place and they didnot listen to me. You were recommended to me by two of my friends and I came toyou even though it took several miles. Now I live in this area and it is moreconvenient for me.

Bonnie Arpei

Oct 6, 2015

Staff were very friendly, everyone greeted you when you wander around the showroom.

Patricia Justin

Oct 2, 2015

Fuel intake message came up and I wasn't sure exactly what it meant. The Service Department knew immediately and when I brought my car in, the Service Manager came out and looked at it. He told me the problem and scheduled me to have it fixed. I received a call when my car had been looked at and they said that sometimes certain fuel pumps at gas stations cause a problem. I took my car to a gas station and was able to pump gas into vehicle after it had been serviced. I have not experienced any problems since.

Jennifer Hanson

Oct 1, 2015

I purchased a 2016 Escape. The staff was very helpful. Mark was great to work with.

Carolyn Clink

Sep 28, 2015

I have always had great service from Morris Ford.They are a great group of guys

Michael Maclaury

Sep 28, 2015

The Works. Grateful that you tested the battery. I needed a new one.

Ann Sweeney

Sep 27, 2015

Friendly Staff ~ Quick Service ~ Efficient. Positive experience.

Thomas Strano

Sep 27, 2015

brought in my 2013 ford focus for a oil change and a reprogramming of my transmission computer . also tire rotation . everything when well. all your staff are very helpful and respectful.....adviced me of a few things ....thank you .

Terry Tooley

Sep 23, 2015

clean and comfortable with great service great staff polite and friendly only place I go for service

Robert Silvanic

Sep 22, 2015

Rob, Jeff and the entire service team at Terry Morris Ford are the reason I keep coming back. They are friendly professionals that always assist the customer.

Manan Dedhia

Sep 17, 2015

People at the dealership were prompt and professional. They had a shuttle service for me which was great. I took the car in for a transmission recall notice, and they did the required software upgrade. But the car has become jerkier than it already was. But this is down to how the car is built, not the dealership itself.

Karen W.

Sep 15, 2015

The service department was very helpful. I was able to drop my vehicle off without an appointment and they completed what I needed done within 3 hours, so I got my car back the same day. The staff is always pleasant and helpful.

Sandra Plumadore

Sep 8, 2015

The Service was fast and the staff was friendly. I live in Florida, but we have leased from you when we lived in the area--that's why I came to you now.

Charles Hansen

Sep 3, 2015

always have time for me very polite good service spend very little time waiting

John Layaou

Sep 1, 2015

The service person was a little upst that I didn't have an appoinment but other than that it was fine.

Liniha Morton

Aug 31, 2015

When I first bought my car there back in May, by far the best and easiest car buying experience I've ever had. When I went back last week for my oil change I received nothing but good service. They didn't try to pressure me into unnecessary spending which is always a plus. And to top it off when I got in my car to drive off there was a note from my mechanic thanking me for coming in. I will surely be back!!

Susan Miron

Aug 29, 2015

Really appreciate the fact that you have evening hours available for me to be able to get my car services, I drive almost 200 miles per day getting to and from work so I need lots of oil changes and service. Folks there are very friendly and recognize me when I come in and they get me in and out quickly and efficiently. Overall a great automobile experience.

Alisa DeVoe

Aug 21, 2015

I recently purchased a used vehicle from Terry's Super Lot. Tom Nuzback was my salesman He was very friendly and made the whole purchasing a vehicle a great experience. He sat me down and asked exactly what I was looking for and what was important to me in a vehicle. In the end I was very happy with my CRV purchase. Thank you Tom! I will be back in the future when my daughter needs a vehicle.

Michael Lomaestro

Aug 21, 2015

Your Mechanic , Don Reeder was very courteous and helpful, and quickly diagnosed and repaired the problem with my 2010 Ford Escape !

Jack Purdy

Aug 19, 2015

2014 Explorer maintenance.Excellent service from the initial phone call to return of my vehicle

Nora Osuchowski

Aug 19, 2015

The staff were very courteous & friendly. The work was done promptly. The staff even drove my car around to keep me from having to go out in the rain. The only reason that I am not giving top marks is because they didn't appear to put anything down to protect the floor. I had big boot marks that I had to clean when I got home.

Samuel Clements

Aug 19, 2015

I called and made an appointment for service on my car. My car was taken on time and serviced immediately. I was told of a special offer that would take care of several checks on my car including tire rotation. I accepted the offer and within a short time, my car was done and I was ready to go. Friendly and excellent service!!!!!

Roger Schott

Aug 18, 2015

I always can count on getting good service at Morris Ford.

Timothy Avery

Aug 18, 2015

Salesman was very friendly, not pushy and did a great job

Janet Neary

Aug 17, 2015

I had the works oil change and a NYS inspection service done. I was able to make an appointment within and few days when I called. The work was done without a lot of waiting and was out within an hour. I am completely satisfied with the work and service.

Jason Zoller

Aug 16, 2015

service on my explorer went well. I needed 4 tier's, an oil change, and breaks. I was able to crop off my explorer on Thursday night and was able to pick it up Saturday morning once the technician finished. I would have liked it on Friday night, but I was fine knowing they needed more time to complete the job right instead of rushing and making a mistake.Thanks Morris Ford.....!Jason Zoller

Jill Stewart

Aug 13, 2015

Very friendly people and service was great as usual

Philip Davis

Aug 12, 2015

I CALLED ON MONDAY TO SEE IF I COULD SCHEDULE AN OIL CHANGE. SERVICE ADVISOR SAID TO BRING IT RIGHT IN. I HAD "THE WORKS", AS USUAL. JEFF CAME OUT TO WAITING ROOM TO TELL ME THAT MY POLLEN FILTER WAS CLOGGED AND THAT REAR WINDOW WIPER WAS WORN. THESE TWO WERE REPAIRED/REPLACED. ALL WENT WELL AND I WAS HOME IN LESS THAN AN HOUR. GREAT.

Karen K.

Aug 10, 2015

This was my first dealership service of my 2014 Ford Edge and I was very pleased with the staff and the workmanship. Even though I arrived late for my scheduled appointment the service manager went out of his way to put me at ease. The Works package is well priced and a step-up from your typical "oil change" shops. The customer lounge is comfortable with WiFi -- always a plus. Morris Ford has a reputation for taking care of customers and from my experience that reputation is well deserved.

Kathleen Spaulding

Aug 8, 2015

Ken, the staff member who handled our entire power steering failure, was excellent. The car was immediately taken to Morris Ford, parts were ordered,repairs were done, any question I or my husband had was immediately answered by Ken - he is just the most competent and nicest person I have worked within a long time. I also met the mechanic who explained the repair work doneand made me feel a bad problem was now fixed, Please let Ken,s manager know what a valuable employee he has.

Beverly Glover

Aug 7, 2015

The service was excellent. The waiting time was appropriate.

Eric Tebo

Aug 4, 2015

I was very happy with the service from Rusty the mechanic that I always request to service my vehicles. The prompt service and honest interaction from the staff and management is very important to Mr and is one of the reasons why I keep coming back. I do wish that Morris Ford would consider changing the policy of not offering payments via credit cards over the phone. Thanks for the great service. Eric Tebo.

Richard Bogert

Aug 4, 2015

2015 Ford Fusion purchased from Mike Bonesteel. Friendly, professional, knowledgeable and honest.I will continue to be a returning customer.

Paul Koelbel

Aug 3, 2015

I had my E350 towed to Morris Ford to have the brake lines replaced. They were timely and very accommodating to the schedule I needed. I trust that the job was done correctly as my experience with the service department has always been good. I would recommend them to anyone driving a ford.

Emily Hawkins

Aug 1, 2015

Responsive, quick, helpful at servicing my car. Thank you!

David A Snyder

Jul 28, 2015

I own a Ford Explorer and while I am not happy that the Air Conditioning compressor has already stopped working, On a couple of the hotter days in New York, Morris Ford got me up and running right away.

Michael Murray

Jul 28, 2015

my sales man dave was very good he knows the product inside and out answered all my questions and didn't mess me around he showed me all around the truck and set up my phone i would like to thank him for making my new truck buying very enjoyable.

Nicole Stabinski

Jul 27, 2015

We have been coming to this dealership since 1995 when my mom bought her 1996 Mustang Cobra! We love Morris ford they always treat us like family! Best dealership ever

Caroline Brooks

Jul 25, 2015

Everyone is very profesional.The car was ready when they said it wuld be.

Joan Los

Jul 21, 2015

Mike Bonesteel listened when I told him that my husband, who has had two hip surgeries, could not drive our Fusion and had great difficulty getting in and out of the passenger side. Mike suggested an Escape. He asked what we had in mind color wise, accessory wise, etc. I said a neutral color. He brought around a beautiful red Escape for a test drive. I told him he knew what bait to use. He has sold us three other vehicles (The Fusions were red and burgundy.). He was not pushy. He called the next morning to see what we were thinking. We drove the red Escape home that day. My husband can drive it too. We are very pleased with how we were treated by Michael. Brandon did a nice job too with all the paper work. We go to Morris Ford because we trust the people we deal with there. We like the service there too.We appreciate what Ford and Mike at Morris Ford did to make this change happen.

Stephen Lyon

Jul 21, 2015

I had 2 different service work done over the past 2 weeks, transmission cooler, brakes were the biggest issues. All done well, so far no issues. Done promptly

Frances Maher

Jul 20, 2015

Service was good however had to have a new antenna put on because one broke off coming out of the garage. I spent 2 hours with my car running in my driveway trying to get Sirius radio hooked up only to find out the dealership didn't do something that needed to be done at the time. Ended up having to bring back the next day to have something reset. Not a big deal for me cause I live around the corner but if I had to travel any distance, I would have been annoyed. Just saying.

Larry Crosby

Jul 18, 2015

I have a Ford '14 Escape. Well, it is like this--the service was done, I guess. I was not in the service area so I can't say for sure that anything was done or not. At the service desk I told the people there that I was not to get in the car after they were done and find grease-oil on the inside of the car. I made it clear. Two people were there that heard me say it. GUESS WHAT?? oil finger prints on radio area and a black oil spot top of door. Happy Camper?? Not on your life. I guess you could say that the staff was not to helpful because I told them this wasn't to happen again. This was the forth service and the third mess in the cab. They did put seat covers and floor covers. What good would that do when hands are in the oil and not washed before getting in to move the vehicle??? I will answer that for you, nothing at all.. Thanks for your time. Whatever good this will do, this little note.

Andrea Goss

Jul 17, 2015

service on 2012 GMC Acadia..service to satisfy me above and beyond as usual. Thank Rob and Dan

Stephen Coblish

Jul 15, 2015

As usual a pleasant experience, MorrisFord is a great place to do business.

John Weldon

Jul 13, 2015

I was very satisfied with the service, new tire price, and rental car.Thank YouJohn Weldon

Alan Blasczyk

Jul 11, 2015

Always great. Great team prompt courtiers friendly.

David Lynch

Jul 9, 2015

Ken Rob and Jeff are all very helpful whenever I have a service need.

Harold Ostrander

Jul 8, 2015

I only had an inspection but I didn.t have to hang around the garage forever to get it done. That means a lot and they were really great.

Donald Rose

Jul 7, 2015

My service advisor, Ken, Arranged to pick up my car for service. This was A great plus to me.

Peter Stabinski

Jul 4, 2015

they treated my wife wery well and she was treated like family

Ray Somers

Jul 4, 2015

Just had oil changed and inspection. This survey is annoying.

Michael Maclaury

Jul 3, 2015

NY State annual inspection. 2012 Fusion. All service has been done here.

Joe

Jul 2, 2015

Went in for an inspection and calibration of computer. They were punctual and completed the work in the time the estimated. The facilities are lacking and old for the waiting room. I received a password sheet to login into the Wifi and it did not work. Good dealership, they need to invest in their waiting room amenities.

John Robitzek

Jul 2, 2015

I was under some time pressure and needed help on a relatively simple matter. The service folks were great. I was in and out in no time and problem was handled. Thanks to Rob and his crew.

Kenneth Swain Iii

Jul 2, 2015

The service department is excellent. Always very professional and helpful.

Charles Ashe

Jul 1, 2015

Together with the service dept. we solved the PTU repair issue on the 2019 Ford Flex and it is running much better.

Jack Purdy

Jul 1, 2015

Leased a 2015 Ford Edge.The entire staff was extremely professional and helpful in all ways.

William Harkness

Jul 1, 2015

Always a pleasure to visit or do business with Morris Ford.

Timothy Banach

Jun 26, 2015

They dud the Ford recommended repair. That's the good news. But they also said it was 50:50 that it would work or even be an improvement. Not very encouraging.Service was on time and personnel courteous and honest.

Katy Flynn

Jun 22, 2015

I really appreciated the complimentary shuttle service. It did take longer than I thought for inspection + oil change, but since I was at work and y'all picked me up when you were done it turned out great (:

Jared Hale

Jun 16, 2015

No problem with the dealership, they were very helpful and if I buy another Ford it will almost certainly be from Morris Ford. My wife and I bought 2 cars (Edge and Mustang GT) within 6 months.Ford is a little sketchy with their known issues. I can only hope I don't have the control arm "clunk/squeak" in the future after my warranty runs out (TSB-13-9-3) or the hood galvanic corrosion problem. My wife's edge has an intermittent issue with the gear selector not always lighting up the "P" in when put into park. This causes a audible high pitched tone and runs the battery down. This had been going on for 10 months prior to the warranty running out and when we finally figured out that the tone was coming from the Edge I called for service and was denied because it was 4 miles out of the 3/36 bumper to bumper warranty.

George Kondratowicz

Jun 11, 2015

I had an oil change done on my 2012 F150 truck. The service was excellent as always. Prompt and courteous staff. Thank you.

Robert Romeo

Jun 8, 2015

Everything went well, they tried to fix my wife's phone to sync with the truck, but no luck, made an appointent with a specialist who sould be able to fix the problem.

James Willis

Jun 7, 2015

the staff was great and it was a little to no pressure decision. the bearing went a few days after i picked it up and it was fixed no charge. my only complaint is since the day i picked it up the tire monitoring system says it needs to be serviced and i have had to go back 4 times now and it still isn't fixed if not for that my marks and experience would have been excellent.

Rob Diggins

Jun 6, 2015

Sales and service at Morris Ford are always a pleasure.

Mark Sutter

Jun 2, 2015

I recently had some body work done on my Escape. David in the body shop was very thorough with telling me how the work would be done and showing me the final work when I pick up my car. With the final bill for the body work Morris Ford did work with me to reduce my bill to fit into my budget. Nick in the sales department, who sold me the car, has been very helpful with all my questions and concerns about my used car. The service department has also been very helpful with my routine service. Thank you Morris Ford.

David Rose

Jun 1, 2015

Great service! Didn't have to wait long. Good pricing.

Claudia Green

May 29, 2015

I came in for my yearly state inspection. The service was prompt, I only waited about 20 minutes and then my surprise was that I had a tag on my keyring from when I bought the car that gave me one free state inspection. It made my day, I really appreciate Morris Ford and I am so glad I bought my Ford Escape there. Thank you all, Claudia

Suzanne Sand

May 29, 2015

We purchased 4 new tires and are very happy with them. As usual, the staff was efficient and helpful and the vehicle was ready when promised. We couldn't ask for anything else. Thanks.

Michele Faddegon

May 21, 2015

Our Salesman, Dave Johnson, together with the Dealership met our expectations by making our experience effortless and our transactions smooth. Everything was done for us and in a timely manner. We are satisfied that we have purchased a decent Used vehicle at a reasonable price.Con: We would have liked to have been offered a coffee or a water to feel more at ease and at home, possibly to detract from the dreary commercial environment. Also, we were a bit disappointed that the vehicle had close to an empty tank of gas when we took ownership. We have found most other dealerships to provide these courtesies. Sorry, just being honest!Thank You

Tina Novak

May 20, 2015

2012 ford fusion. Nick delarm was great!!!!!! Not to mention the financial wizard who got me what I wanted. Staff was great. I was notpressured at all. It was the best experience I've Had in buying a car. I was referred there by a work associate. I look forward to doing more business with them.

Love my Ford

Dec 18, 2014

I just bought a 2015 Ford Explorer from Morris Ford and couldn't be more thrilled with my purchase! The entire process was easy, from start to finish. Josh Darrow (salesman) was very helpful and knowledgeable. Jim DeMarco (Sales Manager) was incredible and made sure that I was completely comfortable. Brandon Corey (finance) was very trustworthy and made the "paperwork" portion easy. And, Mark Kislowski (General Manager) was friendly and made sure my new Explorer was all warmed up and ready to go on a cold day! The team at Morris Ford really focuses on customer service and it shows. I recommend Morris Ford to anyone looking for a new (or used) vehicle.

Mustang Sue

Dec 14, 2013

Very happy with Terry Morris FORD. First time I ever owned a FORD Mustang, or a 6 cyl American sports vehicle. I have always had 8 cyl. vehicles. This car provided me with a great driving experience. Heads just spun to look at the Mustang, and the exhaust certainly added to the vision coming at them. Not too loud. Not too soft. She performs well. Crisp and responsive. I can't imagine how the big blocks perform! Mustang Sue

freshbil

Nov 13, 2013

got pressured into trading my car in for alot less than it was worth,then I had to bring it back 12 hours later for severe smoking under the hood and lost 2 hours of work for the jeep right after I bought it.I was told they would call me back to see what type of service contract I could purchase and never got called back at all.over all very disappointed and will not recommend to any of my friends

Steeler fan

Jun 30, 2013

Saw car on cars.com. Emailed dealership. Sales person, Mike, called me the next day. Made an appt to see car. No pressure. Very nice people. Bought car. Paperwork took about 30 minutes, if that. Totally painless - positive experience. Highly recommend.

DesireeRailine

Apr 25, 2013

I knew that I wanted to buy a Ford because I had owned two previously; but did not want to contend with the dealers in my area. I actually put off buying a new car for a year because of the negative experiences that I've had with them in the past. My mechanic and really good friend of mine recommended that I visit Terry Morris. I was extremely pleased with the genuine friendliness and sincerity of all of the staff. I would recommend this dealer to anyone...especially if you've had bad experiences with other dealers in the past. They will make you change your mind about car salesmen!

2411118

Apr 15, 2013

Mike Bonesteel was great to work with, and he is very knowledgeable about the details of each model. He went above and beyond to locate the exact vehicle we wanted, and he made the whole car buying experience low-pressure and stress-free. Anyone in the market for a car would do well to have Mike as their sales rep.

watergirl51

Apr 11, 2013

We purchased a 2013 Ford Focus from Morris Ford and were very pleased with the experience. Our salesman, Adam Krug did a great job. He was thorough, helpful, patient, and courteous. Kudos to him and Morris Ford!

kay22kay

Mar 20, 2013

We stopped in to look at a Ford. Steve was very helpful and polite, answered all of our questions and went with us for a test drive. He was very interested in helping us but was not pushy like lots of other car salesmen we have encountered! He had all the information we needed, was very knowledgeable about the cars we looked at and was just a very nice guy. We would recommend him and the dealership to anyone who wants to work with a professional!

sroe217

Mar 15, 2013

The overall experience was gratifying. I had originally planned the day on just going from dealer to dealer to find a vehicle in m price range. I actually was headed towards a Honda dealer. On the way to the dealer we stopped at a few different places and didn't see anything that i could afford. Morris ford was about my fourth stop and the first place to have a sales representative (Mike) come out to talk. As i was checking out the lot I saw 2 vehicles that i liked but didn't think i could afford them from what the price tags showed. Mike came out on a cold day to talk with me and made, with his experience and genuine personality, me feel right at home. Still thinking that this isn't going to be the car for me we chatted a bit more and convinced me to take ride in the vehicle. After the ride I felt the car was a pretty good car, has great features awesome fuel economy and was something i could see myself driving but the price still seemed out of my range. So mike worked some of his magic and was able to get me in the door towards finding out what the financial details could be for me. Mike then took me to Bob the financial guy and from there Bob did an excellent job of finding a bank that would get me the loan. He went out of his way to get the price affordable for me and as well worked out a deal to get me the 7 year 100,000 mile warranty. Both Mike and Bob did such a great job at making sure that everything worked out, i got what i needed with no pressure to buy the vehicle. I would def recommend someone who' s looking for a vehicle to stop by morris ford to see what they can do for "you".

John W

Feb 22, 2013

Just purchased a Ford Fusion Hybrid. Will take my first road trip today. Adam, Jim & Bob were a great bunch to work with. During the final paper work, the President stopped in to thank us for purchasing a new Ford and welcomed us to the Ford family since it was the first Ford we had ever purchased and we have white hair. We are anxious to see how close we come to the 47 MPH in town and out of town. John

tsquared93

Feb 20, 2013

Wow.That is all I can say! These people were splendid to work with! I had a few quirky things going on as far as my adress changing and my use of a preferred pricing coupon issued through my employer, and they took it all in stride! I saw Nick who was even awesome enough to go through my trade and make double sure I had given her a good clean out! I cant wait to pay this car off so I can shop at morris ford again!

BAKER01

Feb 16, 2013

LOOKING FOR USED AUTO,MET STEVE A VERY GOOD SALESMAN, NEVER PRESSURED US ABOUT BUYING A CAR. WHEN WE PURCHASED THE AUTO, STEVE MADE SURE ALL DETAILS OF THE CAR WERE SHOWN TO US.HE SHOWED US WHERE.THESERVICE, PARTS DEPTS. LOCATED. WE WOULD TELL ALL OF OUR FRIENDS AND RELATIVES LOOKING FOR A CAR TO GO TO MORRIS FORD AND ASK FOR STEVE DOWNEY

lizard4061

Feb 14, 2013

I was treated very well by nick and his manager even though I was only buying a used car .they went above service I felt I was treated fairly and was happy to make my purchase there and will again thanks guys

erika23

Feb 4, 2013

I had my 2009 Edge serviced and they were great! They took me right in, provided a loaner car, fixed me up the same day, and got me back on the road. They upgraded my oil change to a full service oil change with a free tire rotation and rebate to boot. Excellent customer service and then some. Great dealer, great people!

mtnjoe

Jan 28, 2013

This is our fourth car that our family has bought from Tiff at Morris Ford over the past few years. We get nothing but great service from Tiff, he is the greatest! On our most recent purchase a few weeks ago he sold us a preowned 2010 Ford Fusion. I originally was looking for a Flex to replace our T&C van. Owed too much on the van to afford a Flex so Tiff and Jim were a great help to us in exploring our options. Tiff has always been able to second guess our needs and be able to come up with exactly what will work for us, that's why I, along with my wife and two grown kids continue to buy cars through Tiff. He makes the experience fun! And...they have a fantastic service team to keep our cars rolling.

ebedwards

Jan 24, 2013

After placing an internet inquiry, we were promptly contacted by Mr. Downey who followed up on our request.When we arrived for our appointment he had several vehicles that met our requirements, and went with us for a test drive.We felt he was honest and upfront with information and pricing, and our transaction was completed without any glitches. Our first visit to the service department was handled efficiently and quickly.

CPOSTED

Jan 11, 2013

Since 2007 we have purchase 3 new cars from Morris. By far, in my 60 years they are the best I've ever dealt with. Car sales in this economy is a rough,tough way of making a buck, but the Morris team does it with integrety. Dan is a super professional young saleman, knows his product, mannerly and caring. Credit to his upbringing I must add. Signed,The Couple from Altamont

misterc

Dec 26, 2012

Excellent dealership Dave, Mark K, at charlie Morris always fair, thats why I buy there as much as I can and send people there dealership for great deals on new and used vehicles

Jross988

Dec 18, 2012

Best experiance! I've had a few bad experiances in the past with dealerships and wasn't looking forward to dealing with another pushy salesman. I was SUPER surprised and pleased by the service I got. The two guys I dealt with were relaxed and friendly. They didn't push me to do or agree to anything. They gave me time to talk about things and think. They never made me feel overwhelmed or as if they were trying to hide anything. Then when it came to numbers, I thought for sure the first number would be too high. They couldn't have been more right on with the offer price. Extremely pleased. I'd recommend this place to all my friends and family. If I'm ever looking for a vehicle again, I'd definitely return to Terry Morris Ford in Burnt Hills.

newblueedge

Nov 14, 2012

We went to Terri Morris Ford looking for a car to replace our 2000 Subaru with 200,000 miles on it. We were introduced to Nick who was extremely cordial and professional. He asked good questions about our needs in a car, our price range, and our use. After analyzing our needs(price, fuel economy and comfort on long trips), Nick first showed us the new Escape and took us for a test drive in one. We felt that the Escape was a bit too small and reminded us of the Subaru in the feel and road noise of the ride. Because we drive long distance to Florida at least twice a year Nick then suggested we take a ride in the Edge. The ride was smoother, quieter and we liked the extra room. While the Edge seemed out of our price range Nick suggested we consider leasing. On the very first try he came back to us with a lease price within our our price range on an Edge that was in the showroom. While the car had more options than we would have wanted he was in the ballpark with price on a lease. We needed time to think and suggested that we might go home, think it over and come back the next day. Nick offered to let us spend some "private" time in his office discussing it. During that time Nick talked to his boss and came back to suggest that we take the car for the rest of the day, go for a drive, have dinner, and bring it back before they closed that evening. We took him up on the offer. They drove the car out of the showroom and we took it for a drive. We came back, bought the car, and asked if they could have it ready for us the following morning by 10:30 because we were planning a trip to VT to meet friends the next day. They said they would do their best to accommodate us and they did.We recommend this dealership because their staff was professional, personable, cooperative, honest, concerned with our needs, and extremely accommodating. We told them what we needed and could afford and they came back and got us more. We appreciated the cooperative atmosphere in the showroom and the way staff worked together and helped each other out. When we showed up to pick up our car, it was refreshing to see other sales staff who were not involved in the sale offering to help out. Today we drove the car to VT and back and are totally thrilled with it. It's more car than we wanted or thought we could afford but it's perfect and it's exciting to own such a beautiful car. Can't wait to drive it to Florida in January. We would definitely do business with Morris Ford again and highly recommend them to friends.

Jim Hoskinson

Nov 8, 2012

Our experience was great. Adam was very helpful with the procress and introducing us to our new car

hoskinson

Nov 8, 2012

The experience was great and the contacts were very helpful, The features on this vehicle were expained very well and the vehicle was delivered in excellant condition.

T. Stocker

Oct 16, 2012

All employees were very helpful and informtative. They did not pressure purchase of used or new or at all. They were very friendly and the dealership was inviting. I would definately recommend Morris Ford to all my friends and family.

tstocker

Oct 16, 2012

All employees were very helpful and informative. No pressure to buy used or new or at all. Very friendly and inviting. Absolutely would recommend and have recommended to friends and family.

Mitzie

Aug 17, 2012

I can't say enough about our experiences at Morris Ford. We have bought several cars and trucks from Morris Ford and enjoyed every aspect of the process. Our salesman, Dave Johnson is extremely personable and careing. He can answer every question we have and he doesn' try to push you into any vehicle. Our most recent transaction was to lease a 2012 Ford Escape. This is our first time leasing a vehicle and we now feel very comfortable with the lease after Dave explained the process to us. All of our service is done at Morris Ford and we are very well taken care of. An excellent dealership.

Johnn

Aug 15, 2012

this truck is awesome i love it i would not know why anyone else would not buy this beautiful truck it is a mans bestfriend

D. Jones

Aug 5, 2012

This is our second vehicle purchase at Morris Ford. They have a great selection of certified pre-owned vehicles at an affordable price and a service department that's second to none. Remember, after you purchase your vehicle you have to have good service for that vehicle and that's exactly what you get when you buy a vehicle from Morris. We will definitely make our next vehicle purchase at Morris Ford. Don't waste time running around to different dealerships to get the best price. The best price "is" at Morris. Charlie Morris (dealership owner) wants your business and like his father Terry, he's all about customer satisfaction. This is definitely a five star dealership in our book.

D. Jones

Aug 5, 2012

This is our second vehicle purchase from Morris Ford. The dealership has courteous sales associates (with NO PRESSURE to buy) and a very good selection of new and certified pre-owned vehicles. They want to sell cars, so most everything is negotiable. Customer satisfaction is very important at Morris Ford too, so after your vehicle purchase you can count on their service department for quality repairs at reasonable prices. How many times have you purchased a vehicle and the service department stinks? Not at Morris Ford! You're just as important as the day you purchased that vehicle because they want repeat business. Trust me, you will come back and buy another vehicle. So don't waste your time running around to different dealerships because you can find everything you need there. We traded in our vehicle (a 2008 F-150 4-door Crew Cab) for a 2010 Ford Edge Limited. We received a respectable trade price for our vehicle and my wife and I LOVE our 2010 Edge. We are extremely happy with our purchase, and definitely will go back to Morris Ford again.

FF 126

Aug 4, 2012

Our overall experience at Morris Ford was amazing. Everything from a research and drive only visit through making a great deal and taking delivery of our new F-150 was extremely easy and low pressure. Our salesman, Mike Bonesteel, was very easy to work with and made sure we were completely comfortable with all aspects of our lease. Great family owned dealer who puts customer service first!!

SSFD126

Aug 4, 2012

Every aspect of our car buying experience at Morris Ford was wonderful. Our salesman, Mike Bonesteel, was great to work with from beginning to end. From test driving through taking delivery of our new F-150, Mike was low-pressure and extremely easy to work with, ensuring we were completely comfortable with all aspects of our new car lease. A great family owned and operated dealer who puts customer service and satisfaction above all else!

Retired MSG

Jul 18, 2012

We have been using Morris Ford for about 20 years and are completely happy and satisfied with them. The salesmen know their product and the service department is excellent and does a great job if repairs are needed. I would recommend Morris Ford to anyone who is looking at at buying a car.

deerhtr

Jul 18, 2012

Dave Kaplan was very knowledgeable about the Taurus that we looked at and bought. If he was unsure as to a question, he knew where to get the answer. He was courteous and very pleasant to deal with. He was prompt when delivering then car and gave us a complete and thorough familizaration with it. I would not hesitate to recommend him to other people.

Nikki9907

Jul 11, 2012

Very friendly atmosphere, they treat you like part of the family, my family has been purchasing vehicles there since 1994.. When ever we have an issue its fixed right away with no problems. This is my second vehicle aside from family that i have purchased there.. They found me exactly what i wanted and with my first vehicle they couldnt and it was ordered. Its the only place i would ever deal with.. They even Service my 99 Pontiac Sunfire which i could not even get a GM dealer to work on it last summer.

Nikki9907

Jul 10, 2012

Our family has been buying cars there since 94 and they have always treated us like we were family! When ever we had a minor issue it was always addressed in a timely manner.. Buying a car there is a great experience i now have purchased my 2nd edge from them and im extremely happy they also Service my Pontiac which any GM dealer i have gone to won't touch it!!! HIGHLY RECOMEND

rachel81

Jun 18, 2012

We had been searching for a new car for almost a year. I didn't have one particular model in mind and had been "hosed" over by other dealers in this search and with previous cars. I shopped online and contacted the internet-sales dealer who met my car demands and my price! It pays to do your research and look online!

Ford rocks

Jun 17, 2012

Morris Ford is no doubt the most trusted professional dealership in the area. Unlike Metro, the staff at Morris understands that a satisfied customer is a customer for life! Lorrian, Jim & Brandon... Thank you!

Nobailout

Jun 17, 2012

No doubt the most trusted professional Ford dealer in the capital district. Not your typical new car buying experience! If you want a no BS dealership visit Terry Morris. Well worth the drive out of town.

Sandymetivier

Mar 29, 2012

I have been buying a Jeep from Charles Morris for the last 20 years, when Jeep/Chrysler left I crossed over to Ford,in spite of Jepp trying to keep my business, just because of the Morris Dealership. I will always continue to deal with Morris Ford and recommend them to every person that is shopping for a new automobile. I own a restaurant with exposure to thousands. Recomennding will be done. I thank Morris Ford for the impeccable service they provided.

kojak

Feb 14, 2012

this would be a great place to buy a vehicle i a m not a good writer but can talk better i dont know what u want but i do like the dealership

MariaParisi

Oct 28, 2011

I dealt with Mark who was hard to talk to and did not want budge on any negotiations I tried to place based on his first offer. He was kinda rude and harsh. I then asked to talk to the owner who was not in. He called me later that day and asked me to come back in. I went through the effort to have Charlie Terry Morris give me numbers higher than mark. I was appauled and walked out with a bitter taste in my mouth. so much for the consumer benefits!

vheffern

Aug 11, 2011

It was great working with Angie & Dennis. They were both terrific! Very Friendly..Everything went good with car except for only 1 minor thing. Which is, I have previously purchased a couple cars and they always came with a full tank of gas..There was just over a quarter. It may seem petty to some but these extras were always nice. I also wanted a spare key because they only had 1. Dennis advised it would be 160 dollars. So talked with Angie, she advised to call in a week and they will get me key.. I recieved a call from Dennis week later advising they got the spare key with starter pad. So not paying anything. It was very nice follow up. I am already getting the impression they take care of their customers whether your buying brand new or used. Even though Angie & Dennis were terrific I do have to say that other staff are not as friendly. I saw at least 3 people in my visit and not one of them said hello or gave a smile. I gave a 5 for customer service only because of Angie and Dennis. Financing went very well with Angie. She really tries to get you want you want price wise and delivers! Dennis did very well going over the car on test drive! He explains everything without me having to ask a question. I would highly recommend if your going to buy a car there work with Angie & Dennis!

Ana Lobo

Jun 9, 2010

The worst experience I have had! The sales person looked at my husband the entire time and never once interacted with me - but it was me buying the car! The owner, Charlie Morris never acknowledged us once and walk around like he was god to the universe. The place was dead, and you would think that they would have treated us like royalty.