Moses Cadillac-Buick-Gmc Truck reviews

Rodger Hager

Dec 13, 2015

Good, young man that sold vehicle, very clean facatiles too shop in. RHH

Czeslawa Wolfe

Dec 11, 2015

Everything was great. Scott Fields was very helpful.

David Fisher

Dec 10, 2015

I needed an ASAP appointment for tire rotation and oil change. I was having to go out of town for a family emergency, Moses got me right in and was done in no time!

Connie Pedro

Dec 7, 2015

Everything worked out great and I was treated very well. I still have this ding that comes on when I drive, but they said they couldn't find anything. Other than that I would be most happy to recommend your service.

Pamela Barton

Dec 7, 2015

The staff was very knowledgeable & helpful. The facilities were very clean. The work was performed in a timely manner.

Sue Foster

Dec 7, 2015

Recently my vehicle was repaired at Moses Downtown. My entire experience was very good from scheduling to repairs to pickup. I was contacted promptly and explained what repairs needed to be done. My technician Greg is exceptional. He has serviced and repaired my vehicle on several occasions. He is very professional , explains everything and makes you feel completely confident in the work to be done. I think Greg is a true asset to Moses and I would highly recommend him to anyone. The courtesy van made it easy for me to drop my vehicle off and not worry about someone picking me up. My vehicle was even washed when I picked it up after repairs.. Great experience!! Thanks Moses!!

Robert Pauley

Dec 5, 2015

Been going there for a couple of years and know the workers there and I am very happy with the service there very friendly atmosphere, keep it that way and keep up the good work guys!!

Arnal Casto

Dec 1, 2015

I bring my truck to your shop for two reasons. 1.The work is always done well and quickly. The technicians seem to care about the quality of their work; and 2. Greg Hildebrand is honest and trustworthy. I trust him to tell the truth about my service needs.

Deborah Dorsey

Nov 26, 2015

Allen in service was efficient and friendly.Thank you for washing my car

Douglas Barker

Nov 24, 2015

So much better than my last trip there. Last time they decided they should move up my "recommended" maintenance work, so it cost me $600 instead of $45. That is not what the book that came with the car called for.This time, they were prompt, competent and very courteous.

Jody Hammond

Nov 20, 2015

We are all so busy and get so bogged down with job, family - it's so nice to have the reminders from Moses to bring my car in for service. I received excellent care, Allen was so courteous and thought of everything, my sticker which was due to expire this month, any issues I had been experiencing - and the "cherry on top"...they washed and vacuumed my car!! It was sparkling and leaf free when I got in it that night. What service!! I have never had service like this from a dealership - and I've dealt with a few!

Melinda Groom

Nov 20, 2015

Great service. I didn't have an appt and they worked me in.

Thomas Montgomery

Nov 19, 2015

This was a spur of the moment service and Moses got the car in quickly. Performed the required service in a timely manner. There was very little wait time. Friendly and curteous staff.

Mark Myers

Nov 16, 2015

Sales staff were in no way pushy or bothersome. Very friendly and helpful. If there was a question it was answered in a timely manner. They were also willing to find alternate ways to save me money on the purchase.

William Holland

Nov 16, 2015

As always Greg Hillenbrand is a good service tech who takes care of the customers that come to Moses to have service work on their vehicles. HE CARES. And that keeps me buying them from Moses. I've bought two Pontiacs and four Cadillac's from Moses. As long as the service is still good I plan to buy one more Cadillac from Moses.William E Holland

Bradley Bondurant

Nov 15, 2015

I bought my 1st vehicle from Moses 4 years ago. The customer service has brought me back, along with the love for my vehicle. Everyone I have dealt with in sales, financing and service is excellent. I have absolutely no complaints! I will never purchase a vehicle from another dealer.

Amanda

Nov 11, 2015

Every time I have had a concern with my vehicle the staff has jumped right in and set up an appointment, got me a loaner car lined up and had me on my way in minutes. They are absolutely wonderful and I will not buy another vehicle anywhere else!

Bennett Hatfield

Nov 11, 2015

Moses GMC Service personnel did a great job with my GMC Denali -- both on providing regular service and replacing my damaged mirror. They were very accommodating of my travel schedule -- and even stayed after business hours to fix a last minute problem that would have made my vehicle un-drivable.

Robert Reckart

Nov 9, 2015

Staff very friendly and knowledgeable! Facilities modern and very clean. Easiest car purchase I've had.

Francis Marks

Nov 6, 2015

The service department staff was very friendly and helpful. They were happy to assist me with getting an estimate for auto body repair. The work to the car was completed on time. The car was washed and the interior was vacuumed. I was very impressed with the professionalism.

G Spencer

Nov 6, 2015

They did everything they said they would do and got it back to me earlier than they promised. Plus they washed my vehicle too. It looked great!!

James Thacker

Nov 6, 2015

did a great job, could have not done anything better.

Van Pratt

Nov 6, 2015

It went well oil change and tire rotation! Took my wife to work and picked her up at lunch time to get the car!!

Philip Graziano

Nov 3, 2015

Everyone was very accommodating and the service department had me in and finished in an hour! Great service!

Betty Pullin

Nov 2, 2015

Was easy to get an appointment to fit my schedule, for an inspection, oil change and tire rotation for my 2015 Enclave. Service tech Greg was very professional and efficient, as always. Made sure the courtesy van was available to get me to work on time and vehicle was not only finished ahead of the time I needed to have the vehicle back, but they also washed it for me. And the courtesy van driver was very "courteous" and efficient. Was able to be picked up when requested. Wonderful service, wonderful experience!!

Colin Milam

Oct 30, 2015

The service dept. has been nothing short of excellent, but the sales dept. and body shop both have a bit to be desired. Body shop has changed managers since my ordeal with them.

Drenda Pauley

Oct 30, 2015

Everyone who helped me was courteous and helpful. I was made to feel important to the dealership. They valued my time and even took me to the mall to shop while I was waiting. Excellent service.

Michael Gandee

Oct 28, 2015

Had maintenance items done:Oil and oil filter changedTires were rotatedFront brakes and rotors replacedSafety inspection performed.All items completed in a couple hours!

Scotty Workman

Oct 28, 2015

Salesmen Alex Brooks and Bob Nelson were very helpful and professional. They were very helpful in the process of purchasing my Sierra Denali truck. They were very hospitable in showing me around the Moses facilities and service department.

Gregory and Robin Saunders

Oct 27, 2015

The serviceman, Greg, is exceptional. His customer service skills are second to none. He went above and beyond with checking the air pressure in my tire. After discovering the problem, he had it repaired and called me to explain what was causing the slow leak. He ALWAYS makes my husband and I feel as if we are his main concern when we have to drop off one of our vehicles. We appreciate your overall service department. Keep up the great work, Greg!!!

Sandra Burford

Oct 27, 2015

They were very patient, kind and understanding. I could not have asked for better treatment.

Doug Toliver

Oct 26, 2015

Service was prompt and efficient, however the Courtesy Shuttle reeked of cigarettes!...overwhelming actually! Prohibiting smoking in the vans would be most prudent!

Ronald Matney

Oct 24, 2015

I travel one hour and 15 minutes to enjoy the professional way we are treated at Moses. I have purchased 3 automobiles from here and am more than satisfied with the service I receive. Everyone has always treated us great. We are glad to say we are customers at Moses.

Doressa Branham

Oct 23, 2015

We bought a 2016 Terrain, love the Terrain and also the service that Moses gave us. We had tried other dealerships close to us {we are two hours away from Moses} but none of them could be the price Moses gave us. We will definitely be back.

Marlin Middleton

Oct 23, 2015

very pleasant service shop friendly people and speedy service

Peggy Borth

Oct 21, 2015

I was notified by email that it was time for my first oil change and tire rotation on my new 2015 Encore. I called to make my appointment and spoke to the most professional gentleman and was given the appointment of my choice. When I arrived, the staff was very helpful and my wait time was awesome. I truly appreciate Moses.

D. Abel

Oct 19, 2015

I have been a customer of Moses for over two years, with purchasing and service on my car. I am so happy that I bought my car there ! Whether I have taken it in for scheduled maintenance or a specific repair, I have always had a pleasant experience. Everyone there in the service department is courteous, knowledgeable and eager to help get done whatever my car needs. Highly recommended !!

Frederick Parsons

Oct 15, 2015

The service department is the best I've ever worked with. They understand the true meaning of Customer Service and have delivered excellent service to me and my family each and every time. They are the best of the best.

Linda Heatherman

Oct 13, 2015

After having a bad day with another business in our area, I went to pick up my car at Moses. It was such a pleasure to deal with the people at the dealership and the service center. They were so professional, capable and cordial going above and beyond to take care of me and my car that day and the next. I would recommend them to everyone. Linda Heatherman

Stephen Edens

Oct 12, 2015

The staff was very professional, precise, knowledgeable, The waitng area was very nice.

Roberta Smith

Oct 10, 2015

Very polite and helpful service members. Couldn't ask for better! KK doughnuts would be nice for those waiting. ?

Sharon Burdette

Oct 8, 2015

Second visit since purchasing my Buick Verano. Both times have been exceptional. Both visits were for standard maintenance. I waited for the service versus dropping off my vehicle. Greg is great and answers my questions. Waiting area is comfortable. I was very pleased with my visits to the Moses Service Center.

Daniel Thistlethwaite

Oct 5, 2015

Very easy to deal with and were very helpful after the sale with accessories.

Julie Robinson

Oct 5, 2015

Needed to have my care inspected. You guys called me (excellent service because I would have forgotten to get the inspection done). I was late due to traffic but was in and out of the center within 30 minutes. Excellent wervice!!

Mrs. William Hogans

Oct 5, 2015

Very friendly staff and service starting with scheduling the appointment all the way to check out. They also took my car in on time and I was getting a call that my car was ready for pickup hours before expected. I would definitely recommend Moses!!

Barbara Lauffer

Oct 3, 2015

As always... Professional service and caring. Quick to find an appointment time for us and fix the problem promptly.

Czeslawa Wolfe

Oct 2, 2015

Very good service, David Fields the sales manager and Scott Fields salesman always helpful.

Bob Martin

Oct 1, 2015

My wife's visit at dealership was great. Service to the vehicle was very quick and was completed in about an hour. Thanks

Beverly Comer

Sep 29, 2015

Great service I always have a very pleasant trip to this dealership

Caryl Linkenhoker

Sep 27, 2015

The service department was, once again, excellent. Everyone is friendly, attentive, and timely. The shuttle service is perfect and the driver quote personable.

Eddie Howell

Sep 26, 2015

The service department is very good about getting your car ready on time and the shuttle driver is dependable about taking you to work and picking you back up when your vehicle is ready.

Glenn Crotty

Sep 26, 2015

The Staff at Moses GMC was excellent. Easy drop off, they called when the vehicle was ready and explained all issues. The pick up was quick and easy.

Elijah Taylor

Sep 17, 2015

I was very pleased with the sales staff.Alex treated me like a friend,rather than a customer,and everyone I met there was friendly,and very helpful.Alex went over everything on my truck.I am so very pleased with my 2016 GMC Canyon.

William Greiner

Sep 17, 2015

Great salesman, outstanding dealership.Very knowledgable was the salesman, and all the personnel at this dealership.What more can I

David Maxson

Sep 9, 2015

Everything was great, but paying over $300 for a battery seemed excessive!

Mary Jones

Sep 8, 2015

Waited all day for someone to call me on my car. I understand Tech had to leave early, but someone should have followed up on the cars he serviced.

James Lennox Jr.

Sep 7, 2015

Quickly took care of service and recall and corrected vibration.

Catherine Mccarty

Aug 31, 2015

I had my ATS in for a simple recall. I was on time for my 8:00 am appointment and cars were lined up at the door. They checked me in and I headed to the waiting room for a cup of coffee while I waited. 15 minutes and only half a cup of coffee later they said I was ready to go!! As always- great people and great service.

Brittany Paul

Aug 24, 2015

The Charleston, WV location staff are always professional, friendly and reliable.

Deborah Dorsey

Aug 24, 2015

It was wonderful to not have to sit and wait ? Jim from the shuttle service dropped me at the mall.Came back when I called and my car was ready . Thanks, everyone was really nice .

James Ball

Aug 21, 2015

In and out quick. All things were done and talked to me about

Leigh Ann Kerns

Aug 21, 2015

Very friendly and helpful. We told them what we were looking for and got just that. Would definitely recommend this dealership to others.

Mary Browning

Aug 21, 2015

The service department is always very friendly and helpful. I've never had a bad experience with them.

Charles Harris

Aug 20, 2015

Staff was very polite and professional. Service was performed in a timely manner.

Scott Prichard

Aug 19, 2015

Your sales rep Jeremy Bird was most courtesy with his approach to selling a vehicle. He wasn't over bearing with his attitude, but very helpful in finding the vehicle I came there to look at. The manager and finance team were very down to earth and straight talking. They offered there best numbers as I ask them to and we made a deal without all this going back and forth that most car dealers want to do. Thanks to them all.Scott Prichard

Bill Simon

Aug 16, 2015

I would recommend this dealership to anyone,very friendly and professional staff. No problems with drop-offs or pickups. Very satisfied with the work they do.

O. V. SMITH & SONS

Aug 16, 2015

The Work was done on time. All work was to my complete satisfaction. When I come to pick up my car and saw it setting out front I did not recognize my car and thought it was a new car like mine setting there. It drives like a brand new car and looks like a new one now.

Susan Wilkinson

Aug 15, 2015

First they were ready for my car. Very efficient no waiting. Jim got me to work on Time (shuttle) early in fact. And he was waiting on me as promised when I got off of work. Car was ready as promised no waiting except I did go get a cup of complimentary coffee ;)

Mary Hastings

Aug 12, 2015

We had a great experience at Moses. This is our second lease with them.

L. Hedrick

Aug 8, 2015

I was treated with the upmost respect and given superior service at Moses Cadillac.

Mark R. Staun

Aug 6, 2015

Service scheduling was simple and my Cadillac was ready when promised.

Barbara Lauffer

Aug 5, 2015

Wonderful, personal service. Great experience, as always!

Zella Fisher

Aug 5, 2015

The sales staff was great to work with especially Dave and Scott Fields they were very professional . Also Bob Nelson was great also. Love my new GMC Acadia. Like the way everyone follows up with me about my purchase.

Cheryl Riter

Aug 3, 2015

I called to get my appt for regular scheduled maintenance and I didn't have to wait along time. When I got to dealership, it was very easy and pleasant experience.

Ricky Mounts

Aug 1, 2015

Everything was right on schedule. We got in and out very quickly.

Ronnie Herdman

Aug 1, 2015

Deal Nice to work with but the car is a different story a lot of costly repairs befor 45000 miles look like I will be getting rid of it I would not buy another

JackCavender

Jul 31, 2015

Greg did a great job in taking care of my service visit, even came to pick me up at work in his personal vehicle so I could get my car.

Justin Barnhouse

Jul 30, 2015

I was very well taken care of by Jeremy Bird and the mosea staff, I and others I know will surely be back to do more buisness. Thank you all

Donald Miller

Jul 22, 2015

Always a pleasant experience!! I look forward to our visits....imagine that!!!

Joseph Motus

Jul 17, 2015

Like the ability to schedule service on line. The location of the service department is easy to access. All the people who I dealt with were friendly. I liked the waiting area and the service department. Both were clean and well lighted. The service requested was completed in a very timely manner. I am completely satisfied and will return for future service and work.

Ronald Welty

Jul 15, 2015

Appreciated them willing to partner with our Mid State Ford family member.

Michael Gandee

Jul 12, 2015

75000 mile service completed:60000 mile completedOil and filter changedAir and passenger compartment filters changedLube completedTires rotatedAWD service completedCoolant system service completedTransmission service completedWV State inspection completedExterior washedNotified service department of letter from GM on front running lightsAll above completed in less than 4 hours - Great Work!!

Teresa Remy-detty

Jul 8, 2015

Excellent customer service. I will always buy here now.

Philip Sweeney

Jul 7, 2015

Mike and Fred did an excellent job finding the truck I wanted!

Clifford Lively Jr.

Jul 3, 2015

Great work and on time. Shop crew went out of their way to get our vehicle to us.

Ralph Nichols

Jul 3, 2015

quick and efficient, completed on schedule, oil change and tire rotation

Chris Kirkendall

Jul 2, 2015

Purchased a new 2015 GMC Sierra 1500. Excellent sales men that met all my needs.

Kenneth Meade

Jul 2, 2015

Tyler, Greg and the entire staff is and always been very friendly and helpful.The shuttle service is also very nice and the driver has always been very niceand friendly.

Willie Ruffin

Jun 29, 2015

They were friendly and did a great job! I didn't have to wait long for my car to be ready.

Albert Jones

Jun 27, 2015

They are very customer oriented and try their best to please their customers

Connie Ellis

Jun 24, 2015

I was very satisfied with the service on my SRX4 recently at Moses in Charleston. From the moment I drove into the garage, the Service Manager was helpful and polite. The service on my vehicle was done in a timely manner and I was able to pick it up that afternoon. Thanks Moses, for a job well done!

Mark Debord

Jun 24, 2015

I purchased a 2015 GMC Yukon in January 2015. Within three months and only 5600 miles the Yukon developed a bad miss and the engine light came on and continued to blink. I took it directly to the shop where they worked on it, trying several different things, and after about two and a half weeks they called me and said it was ready. I picked up the vehicle and within 10 miles, the engine light came back on. I returned the vehicle to the shop, they had the vehicle several more days and then called and said it was fixed. the vehicle hasn't caused any further issues to this point. the service representative assigned to my vehicle, J. P., was extremely helpful, friendly and professional. The service manager, Bill, was also helpful during the time our vehicle was broke down. While this was a frustrating and inconvenient period, My two complaints were not related to the Service Dept. First, I believe that GMC should have a better, faster and more reliable method of providing parts to the dealerships. Second, the dealership should be able to provide a vehicle of comparable quality and size in the event of extended service visits.

Robert Kent

Jun 21, 2015

The sales consultant was most helpful and appeared to be very knowledgeable about the product he was selling. I am sure I will have questions about our new Cadillac later on as I get familiar about its operation and complete a review of the owner's manual. I feel confident that my future contacts with the Moses dealership will be positive.

Roberta Smith

Jun 20, 2015

They go over and beyond to help you and make your experience a great one!

Larry Nunley

Jun 19, 2015

I've had the 2013 for almost two years, oil changes, one mechanical problem, all taken care of with upmost professionalism. I've bought and leased a lot of cars, with them, over a long time, THAT'S WHY I KEEP COMING BACK !!!!!!!!!!!!!!!!

Rebecca Newhouse

Jun 19, 2015

The professional service starts the minute you call to schedule an appointment or drive into the service center. The technology is there to expedite and track all areas of your service experience. The wait area is clean and comfortable and the curtesy van is a great way to handle longer service issues. They do everything possible to make sure your service is completed in the stated time frame. I highly recommend Moses Downtown for your service needs.

Stephen Pritchard

Jun 19, 2015

Sales people were very nice. And very friendly. Not sure the same can be said about this survey

Lisa Shaffer

Jun 12, 2015

The staff at the Moses Service Department are always professional and helpful.

Julie Robinson

Jun 10, 2015

As always I had superior service and pick up of my vehicle. Staff is responsive and pleasant to work with.

Roy Tanner

Jun 8, 2015

I brought a friend along as we used your courtesy driver to take us to the mall for a day of shopping. My friend was so impressed with your service she intends to buy her next vehicle from you.

Alria Johnson

Jun 6, 2015

Great salesman and sales manager. Waited a long time for finance only one working on that Sunday but once in he was nice and quick

Joseph Key

Jun 5, 2015

The buying process was easy and there was very little back and forth with the dealership.

George Phillips

Jun 2, 2015

Excellent. Very proactive - called me to remind of service support. Email confirmations in advance very helpful. Service personnel were very professional, on-schedule. I liked the service lounge which allowed me to work while I waited. Turnaround was very quick - <1 hour.

Ray Bell

Jun 2, 2015

Friendly and prompt. I will be back again.Service is a clean environment.

Rose Debias

Jun 2, 2015

Greg Hildebrand provided excellent service. Even brought my cup out to me in the car when I forgot it and had to return for it. Service Dept ordered part needed and Greg scheduled a time convenient for me to bring the vehicle back. I received both an email and phone call notifying me that the part was in. I appreciate the extra care provided.

Stephani Maynard

May 31, 2015

They are awesome. Always kept me up to date about what was going on with my vehicle.

Rickey French

May 29, 2015

The staff was very helpful and courteous. Took very good care of me and my CTS. I was very satisfied with the service and the kindness.

Connie Redmon

May 19, 2015

I purchased my 2011 Terrain at Moses, Charleston, WV and I have had this vehicle serviced at this location since purchase. The service is always professional and very good. I would recommend Moses to all my friends. The waiting room and service area and service professionals are immaculate and I know this is difficult to maintain due to the nature of automobile mechanics.

Michael Barido

May 19, 2015

I was expecting my complimentary oil change. I bought my truck in November and still had 36% oil life remaining. I can change oil myself no problem but figured since I was getting a "free" oil change might as well use Moses. $85 later my oil is changed. Great Job! When I scheduled the oil change no one told me it needed to be at 20% or lower. I also never received a call letting me know that my vehicle was ready. I had to call at 5:25. They close at 5:30.Mike

Richard Smith

May 18, 2015

Alan was very helpful and talk to me like he had known me for years

Michael House

May 16, 2015

Staff was friendly and service was completed in a reasonable time. On the negative side the decal on the windshield showing when service was due again was not replaced.

Melissa Mcclain

May 15, 2015

Staff is very courteous. Car was completed promptly. They even gave it a nice wash for me!! Really like this dealership's service department!

Ginger Murrhee

May 12, 2015

I had a hiccup with Moses at first, but after this last visit I am extremely impressed with the service staff!! Your service staff has done a fantastic job at finding all issues with my vehicle and getting them fixed. My only concern was that they never have loaner vehicles available. But other than that coustomer service was great, also I absolutely love the communication that Moses Service Department has with coustomers!! Doing a fantastic job Moses Of Downtown!!!

Bethany Foxx

May 5, 2015

The best part about the service was they called me to set the appointment. And it was fast and easy.

Connie Pedro

Apr 28, 2015

I didn't have an appointment but it was urgent and so they brought me right in and took care of the problem immediately. Everyone was very courteous and kind. I was so happy that everything went so well.

Jody Hammond

Apr 28, 2015

I didn't realize the service department closed at 5:30 (thought it was 6:00) and I was a few minutes late getting to the dealership to get my car after servicing. Someone let me in, brought my car around for me - and had to do some maneuvering of other cars to get mine out. Very much a gentleman and didn't make me feel like I was inconveniencing them even though I know it was an inconvenience. THAT'S customer service!!! =)

Anika Sloan

Apr 27, 2015

Great service and great people. We called for an appointment and got a 0730 the next day. The service department determined our transmission was not performing as it should. We were without the vehicle for about 4 days while the service team worked on it. We ended up having to take it back for a reduced power warning after one day of driving it. Again the service department got us in the next day and fix it and now it is running fine.

Callie Thomas

Apr 24, 2015

The gentleman who took my Buick Enclave back for service first helped me into the waiting area with my two children as it was very early and my arms were VERY full. It is extremely rare for someone to help me in that situation, so to me he went above and beyond to provide customer service. Callie Thomas

Larry Gorby

Apr 24, 2015

Excellent buying experience! Very helpful & friendly. Have had great experience with service department. Great dealership !

Margaret Moss

Apr 24, 2015

I was very pleased with my last service visit at Moses. Everyone was very courteous and helpful - explaining what needed to be done and why it needed to be done.

Gary Mcclain

Apr 23, 2015

My salesman was Fred Skeen, he and the entire dealership handled all my questions and concerned and helped me to make the purchase that I did. Great job!

Bruce Dickson

Apr 22, 2015

I've purchased more vehicles than I can remember since 1984 from Moses and have NEVER been disappointed with sales or service.

Sarah Sazonov

Apr 22, 2015

They were quick and efficient! Great Driver who took me back to work!:)

Reba Parson

Apr 20, 2015

GOOD CUSTOMER SERVICE, HELPFUL EMPLOYEES FOLLOW UP PHONE CALLS

Thomas Montgomery

Apr 20, 2015

I am well pleased with the service at Moses. I was in the automotive and truck service industry before retirement and I know what to look for in the way service is performed, both at the service desk and the work that was done. Thanks a lot!

RaeLynn Albright

Apr 18, 2015

I was greeted and then taken right away to my other appointment. They made sure I made it there in plenty of time. No complaints whatsoever. The van driver was very sweet. I was brought back as well. Great to deal with.

Della Johnson

Apr 17, 2015

I was shopping for a car, never dreamed I would leave driving a Cadillac. Lol, now, I can't imagine driving anything else. Love my ride!!!

Jennifer Hoover

Apr 17, 2015

very professional. Quick and easy with no wait time.

Swetadri Manohar

Apr 17, 2015

We had good experience with Sales Rep Jacob Skinner, Finance Celestia Chapman and Service Allan Green. Very professional and worked out good for us.

Arnie Casto

Apr 16, 2015

It is a beautiful dealership with many good people. Greg Hildebrand is always helpful and very knowledgeable.

Catherine Mccarty

Apr 16, 2015

Had my ATS in for a recall pertaining to the sunroof button-and told them I'd hit a terrible pot hole and felt some vibration.They fixed the recall problem and put my car on the rack and found I had severe tire damage from the pothole. I asked them to order the tires and was on my way in an hour. I really appreciate these people- they are top notch.

Barbara Lauffer

Apr 15, 2015

Bob was friendly, helpful and very knowledgeable. He drove my new vehicle to my home for me and made the purchase so smooth. I loved Moses and would purchase another car from them any day!

William Mack

Apr 15, 2015

The service was excellent. I would recommend Moses to anyone. I will be back because I was a customer not a number.

Gary Estep

Apr 14, 2015

Was in and out with no problems. Fast and convenient.

Paul Higginbotham

Apr 14, 2015

This was my first experience with Moses Service department. The service area was very clean and all service personnel were very professional. Scheduling was easy and convenient. I appreciated that the email confirmation for my appointment contained an Outlook link so I could add it to my calendar. I also appreciated the flexibility of the courtesy van driver.

Vernon Good

Apr 14, 2015

SERVICE WAS DONE IN A TIMELY MANNER I DON'T HAVE TO WAIT LONG.

Homer Sweeney

Apr 13, 2015

I experienced a much more pleasant staff, all greeting me and the service writer took down items to review and/or service. The only item that I was surprised by was tire pressure. It was not checked and all tires did not have a balanced amount of air. It would seem to me that all tire pressure should be equal?Otherwise, I will be back.Thanks for asking.

Stephen Wolfe

Apr 7, 2015

Couldn't be happier with my experience of buying the car and receiving it. I have no complaints. I dealt with five individuals at the dealership and everyone was attentive, informative, and outstanding!

Lisa Shaffer

Apr 2, 2015

Very friendly staff - everything was done to accommodate my requests

Eugene Moss

Mar 30, 2015

thanks for all your help with my key recall,Hillenbrand was very helpful

Nikko Bowden

Mar 30, 2015

The service is beyond what is expected. Even when it's a little chaotic in the service department, they maintain a professional and welcoming atmosphere.

David Fisher

Mar 27, 2015

Very friendly and helpful! Great to do business with!

Delores Hunt

Mar 26, 2015

The service and staff did an excellent job getting my car serviced and me on the way again. Love my Verano!

Teresa Hundley

Mar 26, 2015

I made an appointment and took my SRX in for routine visit and one minor issue, on a very busy monday morning. The staff was very professional, friendly and busy. From the service writer down to the shuttle driver. My vehicle was returned to me the same day as promised, even though they were swamped with vehicles that day. (Although, they could not duplicate the one small issue that I have, everything else went very well. This small isue may be operator error.)

Vernon Miller

Mar 20, 2015

this is the third vehicle within a year that we have punched from Moses. They have always been helpful, knowledgable, and professional, as well as curteous.

Karen Eggleton

Mar 17, 2015

Greg was excellent from the beginning. Tyler made the appointment and was so helpful in rescheduling when weather did not permit me to make appointment. Overall experience could not have been better.

William Moss

Mar 16, 2015

Staff was extremely helpful ensuring our vehicle and we were taken care of.

Roger Ellington

Mar 12, 2015

Very helpful salesperson and finance department. Overall very satisfied with my experience at this dealership.

Teresa Remy-detty

Mar 5, 2015

I purchased a cadillac escalade from this dealership after looking at several places. I live 70 miles away and would highly recommend Moses.

Daniel Snead

Mar 4, 2015

Service was expedited because I was on a very tight schedule. Service people were polite and professional and the waiting accommodations were exceptionally nice.

David Dickens

Mar 3, 2015

The entire Moses staff goes out of their way to treat their customers fairly and with respect. This time I was in for some bodywork and to have my filters changed. Moses staff took excellent care of me and saw to it that I received the full value their Service Department can offer. Hats off to Allen and to Josh for running their operations in a spectacular fashion.

Bruce Dickson

Feb 27, 2015

Recently purchased my 4th Acadia Denali and couldn't expect any better sales and service. Thanks.

Mitchell Chenoweth

Feb 26, 2015

Great sales staff. Truck was ordered and dealership did an excellent job of keeping me updated on status.

Jason Brogan

Feb 25, 2015

Excellent service! A+++ I was able to get my car serviced the same day I called to schedule my service on my ATS.

Julie Robinson

Feb 24, 2015

Best service I have had at any dealership. Always someone to take me to work and pick me up when car is ready. Dealership members are always friendly and helpful

Lisa Good

Feb 19, 2015

my husband said that was the easiest car buying experience he has ever had

Ricardo Martin

Feb 19, 2015

Service is excellent; staff treatment is A+ and overall customer service (shuttle; waiting room comfort; etc.) is top notch.

James Withrow

Feb 17, 2015

My wife was extremely pleased with the customer service this time around. In the past, she hasn't been, they have really stepped up their game.

Catherine Mccarty

Feb 13, 2015

We've dealt with different dealerships over many years and Moses is far above the rest. Took the car in for a couple of recalls and an oil change. Everything was done in a timely manner and the staff is always very friendly and helpful. It's a pleasure to work with these people.

Judy Dobbins

Feb 13, 2015

We were early for our appointment and Greg checked us in and we were out before our regular appointment time. This is the kind of service we like.

Donald Hundley

Feb 12, 2015

On time, polite and rapid service.offered shuttle service if I needed to be at work.

Edgar Poe Jr

Feb 12, 2015

Shane is a great service advisor! Always quality work done at the dealership with a smile.

Ed Squirts

Feb 10, 2015

The staff of the service department were true professionals.From Amy that scheduled my service appointment to Shane that was my service adviser, everyone was courteous and professional at all times.The service department was clean and very well organized and the repair to my wife's automobile was done on time and done right. What a refreshing change from service departments of old.

Danny Spradlin

Feb 5, 2015

I was able to make appointment online after hours. I was contacted by service rep to let me know a part was needed to be ordered to fix car but was ready for me to pick up until then. He said they would notify me when part was in. I was notified yesterday part was in and is in shop today for repair. Everyone that I have been in contact with has been very friendly and professional.

Manuel Goble

Feb 3, 2015

Appointment was easy to make online, was taken into shop immediately upon my arrival, greeted by my service advisor and promptly taken are of to limit my wait time.

Bruce Dickson

Jan 27, 2015

Buy all my GMC vehicles from Moses Downtown and always teated as a valued customer.

Jeanna Goldman

Jan 24, 2015

Very friendly and helpful. They followed up within the first 72 hours after purchase to make sure we were 100% satisfied with the car. I was having an additional service added to the car. They came right to my office picked up my car took care of everything and dropped it back off. No hassle!

Alma Lewis

Jan 23, 2015

Service department is always friendly and professional. Also, the service department is very clean. The employee who helped me when I dropped my car off called me by name when I came to pick my car up when he was not the one that waited on me. He just made a point to call me by name. In addition, they called about the recall on my car before could call for an appointment. Also, told me On Star had contacted them I needed my oil changed.

Jeffrey Rinehart

Jan 23, 2015

Did what was ask in a timely manner. Looking forward to doing future business with you.

Richard Evans

Jan 15, 2015

The service people treated me like a real customer. All questions were answered in a way I could understand. The waiting room was very comfortable.

William Lacy

Jan 9, 2015

Always courteous and professional. Timely and convenient for my sevice needs. Will continue to shop and followup with Moses.

Mark DeBord

Jan 8, 2015

They were very helpful and friendly. I would definitely recommend them to my friends.

Barbara Russell

Jan 7, 2015

Greg in service is amazing! I was in and out in a flash! Definitely recommend Moses for car buying and service to anyone. A+

Kevin Moss

Jan 7, 2015

There was a recall on my DTS,Moses called me and setup an appointment and got me taken care of.Thanks again Moses.

Frank Mullens

Jan 6, 2015

I have enjoyed a great relationship with the Moses dealership. I have bought my last 4 vehicles there. I would and have recommended Moses on many occasions.

Bruce Dickson

Dec 16, 2014

We have purchased many GMC vehicles from Moses of Charleston and the sales and service are as good as it gets. Always extremely professional and curtious.

Robert Bane

Dec 4, 2014

They took my Sierra on time and it was ready in 45 minutes!

Anthony Pettry

Dec 3, 2014

Mine and my wife's experience was great! The car salesman was really friendly and helpful. We was just stopping to look at a vehicle and left the dealership with a truck. They offered us drinks and was very helpful when I called to ask a question later.

Opal Reed

Nov 26, 2014

We have came to your dealership to have our oil changed since we have purchased our vehicle.We think the world of Bill Loudin. He has helped to make sure our needs are met! He is a excellent service manager! Also Greg is wonderful! Im not sure of his last name, but its always nice to be welcomed back as Greg gets us all set up. They always seem to get us in and out in a timely matter.

Donna Abel

Nov 21, 2014

I couldn't be any more pleased with the great people and service at Moses Downtown. Prompt appointments, courteous employees, nice, clean waiting area. These folks always go the extra mile to make me and my car feel welcome and a valued customer. Great service !

Robert Kaminski

Nov 18, 2014

EVERYTHING WENT VERY WELL WITH OUR LAST VISIT FOR SERVICE.....THE ONLY THING IS I ASKED THE PERSON WHO SCHED APPOINTMENT TO NOTIFY SALES DEPT SO THEY CAN APPRAISE OUR 2011 SRX FOR TRADE PURPOSES...I DO NOT BELIEVE THIS WAS DONE...BUT AS USUAL WE WERE SATISFIED.........THANKS, BO KAMINSKI

William Greiner

Nov 18, 2014

Good show....One suggestion though......Myrtle Beach cad. Gives customers free details the first two years.....

Daniel Snead

Nov 17, 2014

Very knowledgeable, helpful and friendly. Completely satisfied. Great dealership!

Betty Pullin

Nov 14, 2014

The dealership went above and beyond customer service expectations not only pre-purchase of my Buick Enclave but also afterwards. Anytime I've called the dealership with questions about how some of my features work, or what type of floor mats to purchase, etc., they've been very responsive. Their pricing is very competitive. When I was looking to buy an Enclave, I actually checked other Buick dealerships and found that Moses' internet pricing offered the lowest price around. I would highly recommend purchasing a vehicle from Moses Cadillac Buick of Charleston, WV.

Sandy Rice

Nov 12, 2014

I had just leased a brand new vehicle and experienced problems with the 4-wheel drive becoming locked in low range. Moses helped me get help from road side assistance and I had the vehicle back in good working condition within one day. Moses even called me while I was on vacation with my new vehicle to make sure everything was going well the following week.

Jeanette Farmer

Nov 11, 2014

The service was completed in a timely way; the intake person was respectful and professionally friendly; I was not left standing for long before someone waited on me; The job was done successfully.

Charles Gaylor

Nov 4, 2014

2nd used vehicle I purchased from you. I like the dealership and the vehicles. Place is clean, vehicles are sparkling, and the salesman I had (Bob Nelson) was upfront, knoweledgeble, honest. And the vehicle is one fine ride.

Coral Neal

Oct 30, 2014

I trust all my repair work to a reputable dealer, that's why I choose Moses!

Tony Schirtzinger

Sep 8, 2014

My wife and I came to look at a car on the lot and Fred Skeen showed us that car as well as a newer model which we ended up buying. I explained that I needed to have the car checked before finalizing the purchase. I came in on a Saturday and was pressured into signing the paperwork for the sale. I was not able to take the car to a shop and have it checked out before purchase. I offered to do this Monday but was told they couldn't do this since they can't allow the car off the lot with their plate without him going along for the ride and he can't take the time out to do this. He also said there would be paperwork stating that the car could be returned if it doesn't pass. There was no such paper and he seemed upset that I was reluctant to sign papers for this reason, acting insulted that I wouldn't accept his word that any car they sell would have already passed their inspection and that that should be good enough for me. They seemed bothered by the fact that I was actually reading the documents before signing and annoyed when I found mistakes and they had to reprint some documents (mostly their choice-I wasn't too bothered by the mistakes.) My experience with the actual purchase of the car was so bad that I actually feel good that they were probably just as annoyed by me as I was by them. I will be taking the car to be checked tomorrow just to be safe. As far as I can tell, there is nothing wrong with the car, but I am not a mechanic. Nobody should be treated the way they treated me at Moses. I have no intention of shopping there in the future and will let people know of my experience when they are shopping for a car.

KFahey

May 16, 2014

We bought a vehicle recently from Moses working with Scott Fields, who was a pleasure to work with. They made buying a car from another state very easy for us, were not pushy during the process, and even delivered the car to our home 6 hrs. away at a very reasonable cost. Despite having a few mechanical issues with (a non-GM) car, this dealer was responsive to our concerns and straightened everything out for us. We recommend buying a car from Moses because they actually care about customers and I can;t say that about all dealers. We'd buy another car from them as a result and recommend this dealer. KF

Ashley W

May 14, 2014

The BEST car experience I have ever had! My family & I were in a terrible car accident in Milton WV on our way back to Atlanta after visiting some family, which left our car totaled. Moses gave us the deal of a lifetime on our Chevy Venture, out of the goodness of their hearts, because they knew how bad our situation was & how desperately our family needed a vehicle. I can honestly say it is the safest, and mechanically the best vehicle that my family has ever owned. We can not thank my salesman Mike Tincher, Joey the manager, and the rest of the staff enough!! They definitely went above and beyond to help our family, and showed so much compassion. I will recommend Moses to everyone I know!!

Michelle from Milton.

May 13, 2014

My salesman, Mike Tincher was the best salesman I've ever had. Very informative, patient, well mannered, with a very professional demeanor. I will certainly refer friends to Moses Downtown and Mr. Tincher.

michael

Feb 19, 2014

When I purchased a used vehicle from Moses, the salesman misrepresented the coverage of the Performance Plus warranty he sold with it to cover the vehicle for 100,000 miles from purchase. When the engine blew up at 93,000 miles, still under warranty, the warranty wouldn't cover the replacement of the engine, only the replacement of a few components, even with metal shavings throughout the entire engine and oil pan. The cost of the new engine had to come out of pocket. To add insult to injury, the warranty covered seven days of a rental car, even though mine was in Moses' service center being repaired for a month.

Charles

Dec 16, 2013

Great service and friendly staff really sataisfied

Satisfied Customer

Dec 8, 2013

Everything was good. I really like the fact that they've added cleaning your car before picking it up.

Donna

Nov 20, 2013

I bought my car at Moses just four months ago. Everyone I have dealt with there - from sales and financing to service- has been so nice and helpful. I took the car in for a service check yesterday and the problem came back on the way home. I called, and they said to come right on back. It is a bigger problem than first thought, due to an unusual arrangement on my particular model. But great pains were taken to look at the car again, explain what was going on, and print out the service bulletin outlining the repair, so I could make an informed decision. I will be taking it back soon for the complete repair. Moses is a very good organization !

Sam

Nov 14, 2013

I was the only customer on the lot on a Saturday morning. When I wanted to look at more than two cars the salesman, Mike Tincher, said his time was valuable and did not want to show me more cars. I will never visit a Moses lot again. It's too bad, Mr. Tincher would have almost certainly made a sale by the end of the week had he treated me with respect and manners.

SPDr

Oct 7, 2013

Very helpful and quick in getting you on your way without bogging you down with too much paperwork, etc.

New Car Buyer

Oct 2, 2013

I had a wonderful experience at Moses Downtown and found just what I was looking for! The staff is friendly and the waiting area is comfortable. A large selection to choose from. It was my first time purchasing a car, and they helped me through all of it step by step.

Cadillac Bruiser

Sep 22, 2013

Very courteous. Took me on time. I wish everything was free, but as long as I'm treated as well as I have been, I won't complain.

Terrance

Sep 14, 2013

Our salesman and sales manager were patient and assisted us in finding something we wanted instead of pushing us into a vehicle just to sell a vehicle. We never felt rushed or as if we were not valued. They provided us with ideas we had not considered to find the right vehicle for us. Mr. Bird was amazing. This is why we came back and will continue to come back with friends and family.

GMC Sierra Buyer

Aug 29, 2013

The extremely professional sales team offered me the personalized attention I needed to purchase my first new vehicle ever. From start to finish, this was a smooth efficient process, and I drove away in the exact vehicle I wanted at the price I wanted to pay. Two months later, I am still loving my new GMC Sierra!

WvMommy

Aug 26, 2013

I took my vehicle in to be serviced today. Somehow my appointment was not made but they took my car anyway and had everything fixed in just a few short hours!

Peppermint

Jul 9, 2013

They did what they said they would do on my trade with no tricks.

Amy

Jul 3, 2013

We were extremely pleased with the excellent treatment we received when purchasing our Acadia.

David W.

Jun 19, 2013

Every phase of my visit was attended to by professionals way beyond their responsibility.

David&Sherry

May 30, 2013

All of the people we dealt with were friendly and helpful. We were very pleased with the service, the purchasing process and the vehicle purchased.

John

May 22, 2013

Jennifer Honaker does an outstanding job taking care of our vehicles. She is always courteous, very responsive and impressively knows a great deal about repairing cars. You're lucky to have her.

drbare

Apr 15, 2013

Jennifer always greets me with a warm friendly smile and makes sure my vehicle is taken care of promptly. Moses goes above and beyond to make sure I'm completely satisfied.

Happy Buick Owner

Mar 1, 2013

The serivce was friendly and the work on my car was done correctly, in a timely manner and I was informed promptly by phone when the work was completed. The shuttle service was a real plus as well. I didn't even have an appointment and they took me in without any hassle! The only reason I couldn't give five stars on every aspect was due to the following: it isn't clearly marked where the customer service entrance is - so when you pull up you are asking yourself, "Am I at the right place or should I be somewhere else?" and, "Should I wait here in my car, or get out and go in?". Also, a sign letting customers know what the service department's hours are would be greatly appreciated as well (I got there about 20 minutes before it was time to open). I had the same issue with locating the cashier when I returned to get my car; which wouldn't have been an issue if the location of the cashier's office was clearly indicated when you first walk throught the customer service entrance door. Nevertheless I would recommend this place to anyone.

Tiffany

Feb 23, 2013

Great timely shuttle service. Car was finished hours before estimated time!

Robin

Feb 1, 2013

I special ordered my car and everything went smoothly. The staff was very helpful in the whole process. I was kept update on the progress of my car. When I went to pick up my car it was cleaned and ready in a private showroom. The paperwork was ready for signatures. The process went quickly and smoothly. I highly recommend Moses Cadillac. This is my third car from here and the service has always been excellent.

jake j

Feb 17, 2012

The people at the dealership were very polite and helpful, including the internet sales person. My only complaint is that the car was suppose to come with 2 key remotes, but when we got home with the car,one of the remotes was the wrong one. We have contacted the dealership and so far have not heard a response on whether they are going to purchase us another remote or not. The remote is expensive and I feel it is their responsibility to get us another remote.

Valent

Sep 17, 2011

Good place to make a deal. Getting service is hassle. Have to make appointments. Labor very high. Purchase a used car and it was certified. The saleman promised all repair identified would be repaired. All were repaired except two. Took the car back in for other reepairs. Then only one of the two completed. Service depart said I had to pay for the other. We refuesed so I still have the unfinished work. Your car is kept all day for repairs even for an oil change. Service department has a lot of breaks.