MotorWorld Lexus reviews

mikebo6

Mar 3, 2016

Motorworld Lexus ,and Jack Butcher our salesman was nothing short of excellent. I cannot say enough about {Jack Butcher}. I honestly believe that jack would have patiently showed us every single model and not only highlight all of there options and differences, but also take us out and feel there differences.I must say for a salesman to go to that extreme with no pressure to buy is a rare find. MOTORWORLD LEXUS is the standard of excellence we all hope to find !! THANK YOU SO MUCH! ps This is our 4th lexus from MOTORWORLD

Anaroo

Feb 25, 2016

Motor world Lexus and our salesman Aldo Franconia were nothing but the best. Aldo took the time to explain every last detail of the car and sale, even though we just stopped in and did not have an appt. Great guy! This is the third Lexus I purchased from Aldo and Mototworld and it certainly won't be my last. Kevin and Lisa Y

chuckleach

Feb 10, 2016

Aldo kept my wife and I in constant contact as we waited for our new Lexus to come in.He went over all the paperwork in a professional manner and spent a good deal of time going over the entire vehicle with both of us before we left. He was very knowledgeable on the new hybred vehicle and explained the operation of various accessories to us and helped set up several. It was a pleasure to work with someone as pleasant and professional as Aldo, and the entire staff at Autoworld.Chuck & Doris Leach

serviceoriented

Jan 26, 2016

Had an issue but through the concerted effort of the sales staff, the problem was resolved to my satisfaction. The dealer was able to intercede with Lexus Corporate to solve my problem.

k9flip

Jan 7, 2016

This was our first experience purchasing a Lexus. We have owned BMW's for the past 7 years, but my wife fell in love with the Lexus. From the first step through the door we were treated amazing. We had the pleasure of dealing with Jack Butcher. Jack was such a pleasure to deal with and answered all of my questions. I did have a lot, because I knew nothing about Lexus vehicles. After spending an hour or so test driving and getting educated on Lexus vehicles, my wife was hooked. Jack along with the sales manager, Jim were great throughout the entire process. Very Professional.. Cant wait to purchased my next vehicle.

Ron

Dec 10, 2015

What a fantastic car buying experience I had at Motor World! I found their website on the internet, looked at some car options, responded and made an appointment. We first met Jim, the manager , and after explaining what our wishes and needs, he introduced us to Jan Intoccia, a sales consultant. Jan made me feel extremely comfortable , and suggested a Lexus GS 350, We then looked at the car, took a drive, and he was extremely thorough in explaining all the car had to offer. I never dreamed that I would ever own a Lexus, but he showed us that it was indeed a car for us. The entire trade in process was certainly to our liking. Totally PROFESSIONAL! I will always use this company and Jan in my future years! Furthermore, this car is the REAL DEAL! The drive is so smooth , and luxury plus! The technology is unbelievable and easy to use . I could not be happier ! Sincerely, Ron Kanaskie, Riverside, PA.

Micho1951

Oct 23, 2015

I started looking for a Gently Used Lexus LS 460 about a month ago and low and behold, I spotted the car I thought was right on the Motor World website.I made an appointment to see and test drive the car.When I first arrived at the Dealership I was taken to see the Sales Manager who promptly and courteously introduced me to Joe Wascavage, my Lexus Specialist.Joe took the time to explain all there was to explain about the nameplate and the car in particular to the point that I actually had very few questions for him after our test drive.Joe worked with me in getting the best possible deal on the vehicle, went over the benefits of the Motor World Lexus family and other advantages to dealing with a large volume, yet extremely professional dealership.I would give Motor World, Joe Wascavage and Jennifer the highest possible marks for professionalism, product knowledge, ease of dealing with and value to me, the Customer.

lexusgirl

May 8, 2015

My whole experience at MotorWorld was very exceptional. I especially want to thank Aldo Franconi; his professionalism and sensitivity to the customer's needs was second to none. He explained all options, answered my questions, and gave a thorough orientation re: the vehicle's technology and operation. I did not feel the high pressure sales tactics one would expect in the car buying experience, which was quite a relief!

kerri

Apr 28, 2015

I went to MotorWorld on a whim. I spoke with Andy Kane and he showed me cars that fit what I was looking for. He was always professional and kept everything fun for me without making me feel pressured to buy anything. He presented me with all of the options I had and went through everything in easy to understand terms. I would recommend Andy and the staff at MotorWorld to anyone looking to purchase a vehicle.

Krystyna

Feb 21, 2015

I want to thank Jack Butcher for his professionalism.He was kind,knowledgeable and very helpful with all my questions and demands.I highly recommend him and will refer others.I couldn't be more satisfied.

fecash

Dec 5, 2013

The sales experience with Travis was about as good as it gets. He was thorough throughout the internet inquiry process and contacted us when a vehicle he thought we would like became available. We are never fully satisfied with the final price. But he was cooperative as we negotiated terms.

robi_singh

Jan 30, 2013

We found Motor World on the internet and took a chance to visit them even though they were an hour and a half away from our home and there was another Lexus dealership 10 minutes from our place. Our sales person turned out to be Carlo. Throughout our car buying experience, Carlo made us feel at ease and made the entire process of buying a car a pleasure. In addition to that the entire staff who came in contact with us from management to the folks in the service area displayed nothing but the best professionalism. We bought the Lexus HS250H (in mid December) and are very happy with it. To rectify a minor issue the service desk at Motor World went above and beyond our expectations.My wife and I are happily recommending Motor World and Carlo (as their initial point of contact) to all family and friends.Thank You Motor World and Carlo for the best car buying experience we have ever had.Exceptional!!!!

peter.olanich

Dec 19, 2012

Carlo Roccograndi is the main reason that I continue to return to Motorworld to purchase my Lexus vehicles. He is very helpful and knowlegable and goes the extra mile to make my experience as smooth and pleasent as possible. I have sent many friends to Carlo and they were very happy they dealt with him also. Motorworld is very lucky to have such a proficent and experienced salesman. Thanks Carlo!

Tlombardi

Nov 14, 2012

Carlo was wonderful to work with!! He was so kind and helpful and made my first experience buying a Lexus great, I absolutely will recommend him to others!!!

JEBMAB

Oct 12, 2012

I JUST PURCHASED MY THIRD ES350 FROM CARLO ROCCOGRANDI. CARLO IS ALWAYS PLEASANT AND HELPFUL. HE IS VERY INFORMATIVE ABOUT THE CARS. HE SPENT AS MUCH TIME AS NECESSARY WITH ME. I WILL SEE CARLO AGAIN WHEN ITS TIME FOR ANOTHER CAR. ALSO, THE MANAGER, JIM, WAS GREAT TO DO BUSINESS WITH AND MAKE THE CLOSING DEAL. "THANKS " TO MOTORWORLD LEXUS.

janerohrer106

Sep 24, 2012

My wife and I recently bought a Lexus Rx 350, we have to say we've been buying vehicles for 40 yrs. and Carlo was the BEST SALESPERSON we ever dealt with. Carlo treated us like family, he was friendly, courteous and honest, he answered every question we had and went out of his way to make sure we were satisfied customers. After the purchase Carlo and his Tech person Derek explained the vehicle to us, as we were not familiar with all the features and Derek set up the Bluetooth, answered all of our questions and we never felt rushed. We wish the world had more people in it like Carlo. Motor World you are truly lucky to have him on your staff.

mephisto

Aug 29, 2012

Great sales experience.Found the exact car we were looking for , negotiated a great price and delivered it in one week. We'll buy there again. It was a pleasure working with Carlo.

pibruno

Aug 26, 2012

Both Carlo and Jim were great as the color of the vehicle was important to me, I wanted a white ES350 with nav as the new cars had just came out and they did not have the color that I wanted. They went out of their way to secure the white ES350 for me in time for me to go on vacation. The price of the vehicle was great, but the way that they treated me during the purchase was very positive, like family.

tom zelno

Aug 16, 2012

Carlo and Jim(Partington) are the most professional people I have ever met in the automobile business. They should pride themselves with the way that customers are handled from the initial visit to the completion of the sale. The satisfaction of the customer is truly their top priority. I cannot compliment them enough for the way they handled my buying experience. After the sale Carlo would not let me leave until he was satisfied knowing that I was satisfied with the delivery of the vehicle.They are truly a credit to their profession.I would recommend them to anyone interested in buying an automobile.

helicopter

Aug 10, 2012

Your sales associate Carlo is a creit to your establishment and the name Lexus simply by his honesty and general demeanor. He clearly let us determine our time frame without the over agressive sales pitch.In fact he thoughtfully guided us through this experiance and through his friendly honest personality made this purchase a pleasure ! In fact when he made a mistake and mis spoke about the synthetic oil that our car didn t require he humbly listened to the expert service technician and didn t try to cover his misrepresentation . It is with these qualities that Carlo possesses that truly makes hin an outstanding sales professional.

tinaOlanich

Jul 13, 2012

Carlo is an excellent sales person. He went above and beyond to make my buying experience a pleasure. I highly recommend Carlo Roccograndi, I will purchase all of my vehicles through him and with Motorworld. He is organized, friendly, knowlegeable, and above all worked on his day off to help insure I got the car of my dreams.

leeslex

Jun 20, 2012

I just want to say my experience at Motorworld Lexus was excellent. Upon arrival, I was greeted by Carlo, although I dropped by with no appointment, he made his best efforts to accommodate me with the Lexus RX model. It was near closing time, but he insisted that he would stay past closing to show me the car. I went for a test drive, and was immediately pleased with the car. Negotiations with the price went relatively smoothly, and the sales manager Jim was very pleasant though the final sale. We had dealt with Carlo before, as this is our third car purchase from him, and he treats us like family, as we sometimes forget we are at a car dealership. After the purchase, Carlo and his Tech person, Derek explained the navigation system and the rest of the car, as I am not familiar all the features. They made sure my phone was paired with bluetooth, and went though the menus in the system. I highly recommend Carlo and this dealership, as I purchased many cars before from other places, this exceeded my expectations.

lexus lady

Jun 16, 2012

This is the second lexus purchase we have made at motorworld. We have had the pleasure of dealing with Carlo. He has made our second time even more pleasureable than the first! We have received absolutely outstanding service from him both times and will continue to come back again. Everyone there was very helpful and made our experience less stressful and more enjoyable. I will definitely recommend motorworld and the staff to all my family and friends. I love love love my lexus!!!!!

sbaroody

Jun 13, 2012

The employees at MotorWorld Lexus are the reason why we purchased there. Carlo, Jim, & Tom are all very professional and made this transaction a pleasant one.

eddiemazz

Jun 5, 2012

My wife and I have recently leased our fourth Lexus from Motorworld.The Lexus is mainly driven by my wife.She loves the Lexus and would not have another car.Regardless of the type of weather,she feels safe and secure, driving this car.Both of us have a high regard for the Motorworld dealership.Carlo Roccogrande is our favorite Lexus salesperson.Carlo is very knowledgeable-informative as he explains the attributes of the Lexus.He creates a bond of trust between the customer and the salesperson which is very important in todays world.I would not lease from another dealership.All our needs were met.All of the above comments can be said for Tom Casey from the financial end as he figured out the payment package and Jim Partington from the service as he helped us get the best trade in price.Looking forward to Lexus number 5 in 3 years.thanhs Motorworld-Carlo Roccogrande-Tom Casey-Jim Partington.

Millennian1

May 30, 2012

I went with my mother to help her purchase a 2012 Lexus RX350 (since she's uncomfortable in high pressure sales situations). I crunched the numbers (financing, etc.) before going in order to make sure that we wouldn't get fleeced. I was delighted to find that the dealer who helped us (Jack Butcher) was fair and informative throughout our interactions and negotiations. His numbers matched mine and he was very personable/likable and easy to talk to. My mother ended up with a good deal on the car and then received a good deal on supplemental tire insurance from Thomas Casey. If you're fortunate enough to have the means to purchase a Lexus, I HIGHLY RECOMMEND MotorWorld Lexus. A+

PATRICIA BALDASSARI

May 5, 2012

CARLO ROCCOGRANDI WAS VERY HELPFUL IN DESCRIBING THE NEW LEXUS WE BOUGHT. HE ANSWEREDALL OUR QUESTIONS. WE WERE VERY SATISIFIED WITH HIS MANNER OF SELLING.PAT AND BOB BALDASSARI

mortg

Apr 26, 2012

Third Lexus bought here. Again an outstanding experience. Why would I ever go anywhere else? Everything moved very quickly and smoothly. Came in shopped, and was out in my new car in less than 3 hours

Yyan33

Apr 13, 2012

I like dealership ,but I don't like the sales man Jan Intoccia ,he told me the car has rain sensor before I bought it .but turn out it doesn't have.when we call him back ,he said "I thought every Lexus has rain sersor " no even say sorry.I was very upset!!! Don't give customer wrong information if you don't know about it

bobbyjiang

Apr 12, 2012

we highly recommend Carlo . He is gentleman and someone who exudes trust.This is my second Lexus purchased at MotorWorld. I am very satisfied with sales person Carlo. he is friendly and experienced. he answer all my questions thank u carlo !!!

Howard Palmer

Mar 18, 2012

This was our second car with them so the choice was easey. We had excellant service in the past and our concerns were always taken seriosly and handled with excellent results. They are very proffesional, knowledgeble, and pleasent. They take great pains to ensure that we are satisfied and that all our questions are answered. We will be back for service and a new car in the future.

speichjm

Mar 14, 2012

I have to say that this was the best experience I have had with buying a car.It was painless( and that is not easy to say with car buying). The Lexus was beautiful, but I will say that the help and caring attitude of Mr Roccograndi, the ability to work with his manager Jim to reach an acceptable deal, made the decision to buy this car easy. Not only did Carlo help with the technicalities of the sale, he went above and beyond. He made sure I had a good idea of what all functions of the vehicle were before I left the lot. He programmed by blue tooth for my phone, which would have taken me days. In addition, Tom Casey was a great guy to work with for financing. Everything was done within minutes. Finally, by the time i left the dealership, I felt like family. The major reason for this is Carlo. He is a gem of a man!

profighter

Mar 11, 2012

Carlo Roccograndi is an Excellent Sales person. He is knowledgeable, curtious and paitent. He goes above and beyond and does everything he can to make my buying experience relaxing and enjoyable. Which is why I return to Motorworld and Carlo every time I want a new vehicle.

barbarajean1973

Mar 10, 2012

This was our first purchase at Motorworld, although it wasn't our first Lexus. We went into the showroom to look at a CT200H and immediately was approached by Carlo, who asked if we would like a brochure. No sales pressure at all. He gave us his business card. We thought about the car for about two weeks, called Carlo and set up an appointment, took a test drive, loved the car, and picked it up on March 10, 2012. All paperwork was ready upon our arrival. He was very organized, and after the paperwork was completed, he took us to the car, reviewed the controls, etc., which are a little bit different in a hybrid. He set up the Bluetooth for us and was happy to see that we were happy with our purchase. He was professional, courteous, and a true gentleman in every way. We will definitely ask for Carlo for any future purchases.

Leikszta

Mar 9, 2012

Shane was great to work with and would not give up until we worked out the best deal possible! He made sure the added options were installed exactly as requested. He also reviewed in detail the owner's manual to make sure all the features of the car were totally understood.

Patti630

Feb 9, 2012

We had a pleasant experience with everyone at the Dealership.Carlo went above and beyond giving us excellent service.This was our third new Lexus and I,m sure not our last.

bawands

Jan 29, 2012

This review rating is solely based on my very positive experience with Carlo R. Carlo is experienced, pleasant, and very easy to speak with regarding any questions or concerns when buying a vehicle. His personalized style of providing me with a direct phone number was more than greatly appreciated minimizing the work in purchasing the car. I would highly recommend Carlo and I would purchase again from Motorworld with Carlos help.

ianw21

Dec 31, 2011

My wife and I had a great experience working with Carlo R. He made sure we were taken care of like family! He made himself available beyond the initial sale. Everything was positive from the start. We will purchase from you again!

mddpitt

Dec 31, 2011

I have purchased two lexus autos this year and a total of 8 vehicles from motorworld and Jeff has always been available and helpful on any issue. On one purchase we had a bad transmission but jeff and Motorworld stepped up and fixed the problem providing our family with a comparable replacement. I strongly recommend Jeff to my friends and will be purchsing another vehicle in April. Thanks for all your assistance.

Walter Godek

Dec 16, 2011

I have purchased a Lexus in the past, dealing with Jim Swearer. He was my choice for my recent purchase.My wife and I have purchased several cars from MotorWorld, and have always been pleased with the professionalism we experienced.Lexus is a great car, I'm pleased with the CTh, and all my business with MotorWorld.Jim conducted a very fair and honest negotiation for the trade in and sale of my car. All in all, it was a very pleasant experience.

SAW

Dec 11, 2011

Since early fall we have been looking to upgrade from our Toyota Camry. We had visited MotorWorld on several occasions and were looking at the 2012 Toyota Camry and owning a Lexus had always been on my "Bucket List". We started with Certified then on to 2011 end-of-the year sales and then realized that it could be possible to begin our search for a 2012 Lexus ES 350. From the moment we walked through the doors and met Mr. Jack Butcher, we immediately knew we were in the best hands. My husband never plays the "pricing game" and the evening we called Jack and asked for the dealership's "BEST" out the door price, he got back to us in less than 10 mins. We asked the same of Lexus of Lehigh Valley and, after considering buying locally, the price was un-beatable. The best part was being with Mr. Butcher who knew just how to handle us and has incredible knowledge about the product he sells. When we went for delivery, we were offered many extra perks and the financial transition with Mr. Casey was smooth and comfortable. We are now the very proud owners of our Lexus and can scratch another thing off the "Bucket List". I hope this proves helpful to anyone considering MotorWorld for purchasing an automobile because we were treated like there was not another person in there at the time. We just cannot express what an entirely wonderful experience this has been. We hope to have many happy years with our vehicle and ALL the people behind this who made it possible.Stewart and Diane Waltermyer

Dr. Richard F. Firenze

Dec 6, 2011

Great car buying experience. Carlo, Jim and Tom treated me with respect and consideration. No pressure and they seemed always willing to listen. I would highly recommend the dealership.

Mr. Jay H. Hershowitz

Dec 3, 2011

I felt that the sales person treated us with respect and explained answers to our questions in lay-men terms. The end price fit our budget without a lot of haggling over the bottom line we were willing to pay.Doing the final paper work was less painful than expected and certainly appreciated.

clkadw

Nov 30, 2011

This is the second time I have delt with Jan Intoccia. He was very friendly and helpful in getting the car I wanted which was a Lexus RX350. This is the second RX350 I've owned. The service was exceptional.

nnamey

Nov 27, 2011

My wife and I highly recommend Carlo if yo are looking to have a pleasant experience in purchasing a vehicle. He is helpful and knowledgable and on those off occasions he doesn't have an answer, he'll get one quickly. He listens to what you -- as a customer- really want and doesn't try to force anything one you. He is gentleman and someone who exudes trust.

Eric1239

Nov 20, 2011

Brandon was great to deal with he was patient and not pushyI had a great experience and recommend Brandon. Only thing I think motor world as a whole could do better; adopt a no haggle pricing tier so you don't have to keep asking how low can you go !

ralphhsr

Nov 2, 2011

The salesman and dealership were very responsive, knowledgeable and pleasant. I expected a high quality experience from a Lexus dealer and they lived up to my expectations.

grsp1113

Oct 17, 2011

This is the second Lexus I have purchased from Jan. He is professional, courteous and honest. He also offered me the best pricing for the new vehicle and for my trade-in. I recommend him without hesitation.

monty113

Oct 17, 2011

There are dealerships and there are DEALERSHIPS. MotorWorld sets the bar for providing the ultimate customer experience when looking to buy, lease or service a car. But if you visit MotorWorld and you like to shop around, be sure to make MotorWorld your final visit, because that is where you will be leaving with the brand new car of your dreams. My wife and myself experience is with Lexus MotorWorld. We are entering our 8th year with MotorWorld (4th with Lexus) and we continue to be amazed and appreciative of the level of personal attention given to ensure our comfort, happiness and overall satisfaction with our visit, whether a purchase or a service visit. We continue to receive dozens of offers from other dealers and clubs such as AAA, Sams Club, GEICO etc. suggesting that we change dealerships and salespersons, promising us the world. However, our experience with Jeffrey Evans, Rep & Tom Casey Finance have made it virtually impossible to ever even want to consider going anywhere else. They are that special! At MotorWorld you're treated like a family member VIP the minute you walk in the door, continues from when you drive away with your new car, and stays with you during your cars life cycle as you make the obvious choice to bring your cherished car to MotorWorld for service. Thank you Jeffrey Evans & Tom Casey for your supreme efforts on our behalf! Thank you Lexus for a fine lineup of vehicles and Thank You MotorWorld for making an otherwise difficult decision, an absolutely enjoyable experience. Yours truly,Richie & Soraya Montalvo

tmat1757

Oct 14, 2011

Jan was great!!!!!Very knowledgeable friendly and genuinely enthusiastic.Went way out of his way to be helpful and expained all the great features on our new car.We are extremly happy with the entire experience..will be back and will tell our friends about Jan.Thank you Tony

garsarno

Oct 12, 2011

Jim Swearer was most accomodating and we had worked with him before. Very professional and a credit to the Lexus brand and Motorworld Group. The prepped car was clean although slightly more attention needs to be done to the inside windows, as they were streaked from the new car vinyl / leather off gases. It's just something small I noticed but all together, all of the staff we had encountered were top shelf!

jmalahoski

Oct 7, 2011

The salesman always worked for the benefit of the custormer to obtain the best and fair deal. I did not have to hassle. Was treated like a human being.

Valeria Genetti

Sep 28, 2011

This is my second Lexus purchased at MotorWorld. I have always been very satisfied with the service and sales people there. They are friendly and experienced. They answer all my questions no matter how many times I ask. I do highly recommend MotorWorld to my friends.

clem11

Sep 15, 2011

Sales persons were friendly, respectful, and responsive. Have dealt with this dealership previously and have always been treated extremely well. Service department has extended hours and is always on schedule.

IDOCL

Sep 9, 2011

Carlo was very patient with my indecision and was most gracious and attentive to our needs. He was also most accomodating when I was late for my appointment.

ZIA

Sep 1, 2011

EXCELLENT CUSTOMER SERVICE...KNOWLEDGE OF PRODUCT...PROFESSIONAL...MADE THE SALE VERY SMOOTH.ALDO YOU ARE A FABULOUS SALES PERSON, THIRD LEXUS I BOUGHT FROM YOU.THANK YOU

cvass120

Aug 22, 2011

Excellent experience buying my second Lexus from Motorworld/Carlo Roccograndi. Carlo is extremely knowledgeable about the Lexus line and was very helpful providing the information needed for me to feel comfortable with my purchase decision. I highly recommend Carlo and Motorworld to anyone looking for a new car.

ginabell24

Aug 21, 2011

We are repeat customers.Jan is the BEST. He has total confidence, knows exactly what the customer wants, is smart and very kind. Has a wonderful memory and a Great sales ability to give you the very best price he can . We love him, it's because of him we went back to Motor World to purchase another vehicle. Thanks again Jan !!!!

HARKINS570

Aug 16, 2011

THIS DEALERSHIP HAS A VERY FRIENDLY AND COURTEOUS STAFF AND NO OTHER DEALER COULD MATCH THE PRICE WE GOT ON THE SUV WE WANTED. THIS IS THE FOURTH NEW VEHICLE WE BOUGHT FROM THIS DEALERSHIP AND WILL CONTINUE TO PURCHASE OUR VEHICLES THERE. THANK YOU MOTORWORLD.

redrubynyc1

Aug 9, 2011

We have been part of the Toyota/ Lexus family for year, all because of the great service and people who work and understand the needs to make it all work.Thank you MotorWorld

debnjim

Jul 29, 2011

We were thinking about a used Lexus. After reviewing the Motor World website (very easy to use), we decided to stop in to check interest rates. We were not planning to buy right away. Jack came up to us with a genuine smile and offered to answer our questions. He showed us several used cars of the model we liked, and it turned out that Lexus was having a special promo with low interest rates. We took test drives in 2 different cars, and the second one had all the options we were interested in. Everything just clicked - the car, the price, the interest rate, and Jack all were amazing. He never pressured us, but kept telling us about Lexus quality and what we could expect from their dealership in terms of service. We were so impressed that it would have been silly NOT to buy a car that day. Even the finance guy was impressive - not like the slimy slick characters that often hold those positions. He seemed authentic and truly interested in our satisfaction with the whole transaction. After this experience, we may never buy a new car again. This was the most pleasant car-buying experience we have EVER had.

sschester

Jul 29, 2011

I visited the showroom with the intention of only picking up a Lexus SUV brochure. I purchased my current car from MotorWorld so I knew I would be dealing with a trustworthy, customer-focused dealership. I had recently driven a new RX 450h purchased at MotorWorld by a friend and loved it! I've been shopping for an SUV for several months and had decided to purchase the RX 450h in April 2012. Upon my entering the showroom, Carlo was quick to leave his desk and greet me, retrieved the requested brochure, then asked how he could help me. He is very cordial, friendly, polite and was genuinely interested in helping me find a vehicle that would be a good fit for my family and lifestyle. We ended up test driving a certified pre-owned RX 400h and I was thrilled with its performance as well as Carlos's knowledge of the vehicle. I could tell he had really listened to me because in the demo he touched on every key point of importance to me: safety features, road noise, comfort during lengthy daily commutes and business travel, etc. And he was at no time pushy in the least; I at no time felt pressured to make an instant decision. Carlo was exceptional in his customer service skills and product knowledge, the car was a perfect fit for the family, and it was priced to sell. No haggling, no pressure, the best car sales experience ever ... Sold!

Ghuntzinger

Jul 28, 2011

The experience of purchasing a new Lexus at Moterworld was pleasant. They go out of their way to make sure everything is right. When a flaw in the paint was discovered during inspectionn it was handled very professionally. What could be better is the coordination between the body shop and scheduling. When I got to the body shop they asked me to fill out a form. All that should have been in the computer and the should have said welcome Mr. Huntzinger we would like to verify the service and when verified have the loner vehicle right there. That was not the case, although handled it could have been smoother!

bofor

Jul 17, 2011

Carlo is very knowledgable about Lexus. We have been delaing with Carlo for about ten years. We have found him to be friendly and always accommodating. He returns our phone calls prmptly and always in a courteous fashion. Carlo has become our go to Lexus guy and to quote him "we are a Lexus family".

nicole327

Jun 9, 2011

I was very pleased with the service, information, and updates I recieved from my salesman Carlo. My vehicle was delayed coming into port and Motorworld went above and beyond to find my exact vehicle from another dealer so that I would have my vehicle on time.

italianguy

May 21, 2011

i have gotton 8 cars from this dealership and it was a pleasure each time. the staff is wonderful and very helpful. i love this dealership and always will.and this is my 3rd lexus they know what they are talking about.they are smart about all they sell

jgarrick308

May 20, 2011

Just bought a new Lexus RX350. Salesman was outstanding. I'll let you know later about service after the sale. Haven't been back yet. But so far everything looks good. Very courteous, efficient, experienced sales person. You get a nice feeling walking into the Lexus showroom. Very helpful staff.

R. Burns

May 13, 2011

I was very pleased with the way Carlo helped me to find the vehicle that suited my needs perfectly. The environment at MotorWorld was very pleasant and the staff exceptionally courteous, helpful, and informative. Buing this Lexus was very stress free and enjoyable. I would highly recommend MotorWorld.

nnamey

May 4, 2011

The point of contact, e.g. Carlo Roccograndi, has always been very helpful and accomodating. He is not too aggressive and never tries to sell us something we dont want or need. He keeps us informed and is responsive. This is the 6th or 7th vehicle we leased or purcheased from this dealership and all have been with Mr. Roccograndi.

Waco33

Apr 21, 2011

My experience with this dealership and salesman started approximately six months before my actual purchase. I visited the dealer's lot in Sept-Oct. just to look at the various Lexus models - knowing full well I was not buying at that time. Mr. Roccograndi came out to greet me and I told him I was not buying, but looking. Carlo answered all my questions about the various Lexus models. We struck up other conversations as well such as health issues and golf. When I left the car lot and Mr. Roccograndi, I felt I had made a friend and told him if I should come back and buy a Lexus, I would ask for him to assist me.MotorWorld advertised on the internet - a low milage 2008 Lexus GS350 that meet my specs. When I visited the lot again to inquire about this car, I was meet by other courteous, friendly sales staff who asked me if they could help. I asked them if Mr. Roccograndi was working that day and they relpied that he was. I was told he was with another customer and he would be given the message that I was waiting for him.About 15 minutes later I did meet with Mr. Roccograndi and re-established our friendly rapport that we enjoyed in the fall. Again, Carlo answere all my questions and when we got down to "talking turkey" what ensued was probably the most satisfactory negotiation session that involved a large sum of money that I ever experienced. Carlo and the Sales Mgr. at Lexus MotorWorld deserve a lot of praise for their customer "bedside manner". I will never forget this experience. All I can say is WOW!!!!Immediately after the sale, Carlo explained all the gadgets on the car to me. He took nearly an hour to do so and this was all after his usual quitting time. (Hope Carlo's supper was kept warm by his wife.)I'm looking forward to talking to Carlo again about gettin XM satellite radio for my Lexus, and if anybody should ask me where I got my car, I'll tell them I got it from Carlo at MotorWorld Lexus and what a great experience it was.

desombrebon

Apr 20, 2011

I always brought my 2006 IS 250 for service to Motor World. Andy (now with another division at Motor World) and Jilian and Ana and even the people working in the garage return calls promptly and answer all questions. My father buys his Lexus cars and I wanted the same style and color and worked with Jan Intoccia to get my 2011 IS 250.Jan is very personable, knowledgeable and probably the best qualified to give instruction on all the new features. I was very happy with the whole experience and can't imagine driving anything but a Lexus.

trudy4600

Apr 11, 2011

I have purchased many cars in the past, but have never experienced the kindness and courtious service I recevied. Mr. Pardington, went out of his way to make it possible for me to purchase the car that I had wanted for over a year. I was treated like I was a family member. WONDERFUL!

einnob

Apr 4, 2011

I would highly recommend this dealership. They have a wide selection of vehicles ranging from sedans to SUV's. The salesperson (Larry Crolick) that assisted me was from the Cadillac area but was knowledgable about all vehicles within the dealership. He was extremely patient with me. Phone calls were returned in a timely manner. Information given to me was very accurate. Prices were also negotiable. After I finally made my decision and purchase, the salesmen spent a lot of time with me going over all the features on the vehicle prior to my leaving the dealership.

jackie fueshko

Apr 4, 2011

I was interested in leasing a new Lexus ES 350 since the lease on my 2007 was soon to expire. I had previously met Jack Butcher when Lexus had a promotion to test drive a 2010 Lexus. I was impressed with his knowledge of the cars as well as his mild and sincere approach in trying to obtain a new customer. I knew that he was someone with whom I could do business and am very pleased that I did. He was cordial, genuine and a gentleman. He is definitely an asset to Lexus and Motorworld.

pechiz

Mar 26, 2011

Bought my previous Lexus from Carlo at Motorworld. Outstanding service & a super outstanding salesperson in Carlo Roccograndi. A repeat customer is a happy customer.I drive 50 miles to Motorworld from my home, but it,s worth it. I enjoyed driving my last Lexus, and I'm looking forward to many miles with my new Lexus

Mjs7777

Mar 25, 2011

Dominic was very understanding of my needs and filled my expectations to he fullest. I am so happy with my overall experience and love my new Lexus. Staff was very knowledgeable, friendly, and courteous. I now know where to go for any of my automobile needs.

tulsa1959

Mar 25, 2011

Jan was excellent. He was very knowledgeable about the many different makes and models of vehicles and he went out of his way to make sure that I was comfortable with my decision to buy my new Lexus ES350. I would absolutely recommend him and Motor World to anyone for their next vehicle purchase.

Bob259

Mar 9, 2011

This is an excellent dealership with a great dedicated staff that went above and beyond our expectations. From the start with notes and calls from Nadia advising when a car was available for me to see and test drive to meeting and dealing with Jim P. the Lexus Sales manager & Carlo R. my sales person and finally Tom C. the Lexus Finance person. Everyone at Motor World was wonderful and made this truly an outstanding transaction. It was actually FUN!!!! (which is not usually associated with buying a new vehicle). I enjoyed working with everyone there on the staff and will highly recommend them to everyone.

marion.bollinger

Mar 2, 2011

I am a customer of Motor world for over four years, having bought a ner car from them at that time. Having had excellant service I decided to look there first when deciding it was time to trade. I have just purchased another LEXUS and had a very positive experience so far.

bohlande

Feb 27, 2011

My wife and I considered an Acura MDX and a Lexus RX 350. We initially worked with an Acura salesperson, who also showed us the Lexus (The Lexus showroom was just a few feet away in the same dealership). We decided on the Lexus, and purchased it on 2/19/11. The purchase experience was unpleasant for the following reasons: 1. It took over 1.5 hours to be able to sign the necessary paperwork when we were told it would be only 45 minutes, 2. the dealership was turning off the lights and shutting down by the time we completed the paperwork - we felt "hustled out" at the end of the day, and 3. the Acura salesperson was assigned to go over our new car and familiarize me with it, and he was not as knowledgeable about the vehicle as a Lexus salesperson would have been. This was a very unsatisfying experience, and I didn't feel I really understood the car like I should have. I just knew enough to be able to drive the car home in the dark. He was unable to sync my phone to the navigation system before I left (I was able to accomplish this the next day in 30 seconds when following instructions in the Owners Manual). This is not what you expect when you purchase a $50k vehicle. I called the dealership to complain the next business day, and the customer service person took careful notes about my concerns. The Sales Manager, Jim Partington (sp?) contacted me very quickly and asked what he needed to do do to assist me and address my concerns. He was very understanding, accommodating, and professional. I did return to the dealership a few days later, and a Lexus salesperson took an hour to go over the features of the car, and answer all of my questions, which should have been done when I purchased the vehicle. So, although the initial purchase experience was unpleasant, Jim, the Sales Manager, made things right, and created a very positive experience for my wife and me. We hope that this is indicative of the type of service experience we will have at Motorworld Lexus. We have owned a Lexus previously, and expect high quality service. Because Jim fixed the initial problem, I am able to give Motorworld Lexus a good recommendation.

susan malkemes

Feb 19, 2011

Previously owned a Lexus and was notified via mail that my car was certified. I was curious as to how much money I would receive. I was happy with the price quoted and the service I was provided throughout the entire process of purchasing a new vehicle.

LSB1016

Feb 17, 2011

Outstanding service from sales person Jack Butcher. He made sure I left there completly satisfied!!! I love all the extras the dealership offers with service. The whole process was stress free from start to finish. I love my new Lexus and would recommend Jack, Motorworld and Lexus to family, friends and anyone looking for a new vehicle!

tcrosby

Jan 30, 2011

I am a past customer of a Lexus RX 330 I wanted to up-grade to a new RX350. I was very pleased with the RX330 so I went back to MotorWorld to get my new one. The total staff were excellent in all aspects. Jim was the primary salesperson I dealt with and Aldo was the wrap-up man, both were extremely knowledgeable of the RX 350.Tom Crosby

gray bossi

Jan 29, 2011

I enjoyed working with sales rep Jack Butcher. He is a true professional and knows all about the Lexus vehicles. He did take the time to take as for a ride and explain all the features on the Lexus Rx350.After I made the purchase he demonstrate how all accessories work. Jack is very friendly, very sincere & has great character. I feel good about buying my new Lexus from Motor world because of the great service I received. I will recommend Motor World to friends of mine because I know they will get good service. I look forward in having my new Lexus serviced at Motor World because they know how to treat their customers.I can see they have a well oiled machine- Great sales, great service, Friendly people & well organized.Thanx, Gray Bossi Jr.

kotch3

Jan 26, 2011

Aldo was great, not aggressive, extremely patient and friendly. I was unsure of this purchase at first and actually drove the vehicle on 3 seperate occasions, Aldo was not pushy and understood that this was a difficult decision for me. Kathy Kotch

Gerald Bennett

Jan 24, 2011

We were interested in replacing our 2002 Lexus RX300. Carlo was very helpful. He described all the features of the 2011 lexus RX 350. We were very impressed with the vehicle. The actual purchase purchase went very smoothly. He went over all the features in the vehicle and was very helpful with the paperwork.

Jgustin

Jan 16, 2011

When we entered MotorWorld we were immediately greeted by Nadia, she was very pleasant and cheerful and connected us with James Swearer our salesman. Jim is extremely knowledgeable and helped us understand the options available to us. He is a pleasant man and answered all our questions with respect and (we felt) with honesty.He made buying our new Lexus Hybred 250h a pleasure. He even allowed us to take his own car for a test drive! We will seek him out the next time we need a new car.

margymissett

Jan 12, 2011

We have owned several Lexus cars/suv's and we are very excited about our newest purchase, an LX 460. We have dealt with Aldo Franconi in the past, and as always he was professional, friendly, attentive, and patient. He took time to review all of the great features on our new car, and wanted to be sure we felt comfortable understanding them before we drove off! He has made follow-up calls to offer more time to review anything we may have missed....we look forward to ealing with him in the future.

zaremba72

Jan 5, 2011

I was very pleased with the customer service of all employees that were part of my purchase. The salesman, Peter who works in Mercedes was very knowledgeable of all vehicles we initially test drove. After several drives we decided on the Lexus. The sales manager, Jim and finance manager, Tom worked diligently with Peter to allow us to take our new Lexus home that evening. Considering it was New Year's Eve around 3:45 that was impressive. The dealership closed at 5 p.m. but all three were still there with us making sure we completed the deal. The customer service went so above and beyond, I told Peter and Jim how I loved the Lexus to Remember commercial with the red bow and how I wanted a picture for my facebook with a big red bow on my new Lexus. Both were more than happy to take a bow off a vehicle in the showroom and put it on my Lexus and then take pictures of it with my husband and I in front of the car. This of course was after the store technically closed. I can't say enough about the treatment we received from the salesman Peter and the two other gentlemen in the Lexus department.

vrupert

Jan 3, 2011

This is my 2nd Lexus RX 350 vehicle. I have leased both from Carlo Roccograndi. He is a joy to work with. I like both the service and sales departments. Carlo was a pleasure to deal with both times I came to MotorWorld. He even came in on his day off for my car pickup date. Thanks so much Carlo.

gazeypt

Dec 28, 2010

Carlo was a pleasure to work with. Before deciding on a vehicle, I returned on three occasions to test drive the car. Each time I was there, Carlo took the time to explain all of the car's details. He was extremely patient and answered all of my many questions. When I finally decided to buy the car, Carlo was again very helpful, friendly, patient, and knowledgeable. The day we picked our car up, Carlo seemed just as excited as we were. He went over every detail with us and watched with a smile as we drove away in our new car. From start to finish it was a pleasure to do business with someone like Carlo. I highly recommend him as a salesman to anyone looking to purchase or lease a new or used vehicle from Motorworld.

Cathie S

Dec 21, 2010

Mr. Butcher made my car buying experience a very pleasant one. He was very knowledgeable and thoroughly explained everything about the vehicle we purchased. We entered the dealership and were treated extremely well from start to finish in making this purchase.

todatrack

Dec 10, 2010

I would highly recommend Motorworld Lexus and Jack Butcher. I recently purchased a 2011 RX450h from Jack and my experience was superb. Best price, smooth transaction and outstanding professional service from Jack and the Motorworld staff. Truly a first class dealership. I would highly recommend Jack and Motorworld for your next vehicle purchase.

Teri Eschenbach

Dec 7, 2010

I bought my 2005 and 2008 Lexus from 2 different salesmen at Motorworld. Both times I had noticed Carlo's smiling personality and wished I had him as my salesman. So when I traded in my 2008, I asked for Carlo. Sure enough, he was extremely helpful and thorough in going through the car's features. He went the "extra mile" in making my purchase a very pleasant experience. Next time I will definately go with Carlo!

Claire Vassia

Nov 29, 2010

My husband and I are repeat customers at this dealership due in large part to Mr. Carlo Roccograndi, a terrific sales rep. Carlo is so knowledgeable, patient, and fair. It is a pleasure dealing with him. He makes the sales process stressless. We look forward to dealing with him in the future. Claire & Carl Vassia

myoview

Oct 14, 2010

Jack Butcher was extremely professional and knowlegdeable. Dealing with him was a pleasure. The entire staff was affable and went out of their way to be helpful. I would recommend the Lexus division without reservation. I never felt pressured and Jack couldn't have been more helpful in discussing attributes of the vehicle and its options.

rrnicks

Oct 5, 2010

We are former Motorworld customers and will continue to be. Jan Intoccia was great to work with, no pressures and a comfortable environment.We will absolutely refer our friends and family to buy their next new or used vehicle at MotorWorld.See you at our next purchase.

jce6827

Oct 1, 2010

My wife and I owned a 2006 Jeep GC Limited and were looking to purchase a 2010 RX350 at a reasonable price. We looked at three other Lexus dealerships & after working with MotorWorld's Nadia Kovaleski & Carlo Roccograndi we decided to trade our Jeep & purchase a beautiful red 2010 Lexus RX350 from MotorWorld. We found both Nadia & Carlo to be very cooperative, courteous, and knowledgeable in discussing the new Lexus RX350. Before, durning, & after Carlo explained the Lexus warranty & the many features/options/functions of the RX350. Carlo even set-up button #1 to open our garage door. I'm sure MotorWorld is proud to have someone like Carlo working on their Lexus team. We were very pleased with are overall experience with the MotorWorld Team & will recommend friends looking for a new car to MotorWorld.

LindseyKelly

Sep 25, 2010

My husband and I owned a 2007 Lexus RX350 and we were considering upgrading to a 2010 RX350. We had been looking at prices and vehicles at a dealership while we were out of town. Upon returning home, we decided to visit Motorworld and Carlo Roccograndi, coming from the recommendation of my father-in-law. We found Carlo Roccograndi to be very cooperative, courteous, prompt, and knowledgeable in discussing the new Lexus and our trade. He brings a ton of experience and thorough knowledge about anything Lexus-and if there is something he didn't know, he finds the answer asap. He made what is usually an uneasy task of buying a vehicle seem very straightforward and fair. He adequately explained our warranty and all functions of our new car. We were very pleased overall including our time in the finance department with Tom Casey. We plan on using Carlo again when it is time for my husband to upgrade his car.

Glenn Halterman

Sep 22, 2010

Our experience at Motor World and with Messrs. Roccograndi, Partington and Casey was excellent. It was an enjoyable experience in negotiating and purchasing our Lexus RX 350. The review of the complete vehicle when we picked it up was exceptional. The friendliness and efficiency of the three gentlemen gave us the distinct impression all of them enjoyed what they do as representatives of Motor World and the Lexus brand.

Johnbarton

Sep 13, 2010

This was the easiest car buying experience ever. No high pressure sales. It was very relaxing and Carlo Roccograndi was a pleasure to deal with. I will absolutely make him and motorworld my salesman and dealership in my future auto purchases. Thanks Carlo. John

mjmunley

Aug 19, 2010

I am probably what some people may call a car "conasuer". Since the day I turned 16 and purchased my first car, I have purchased a new one almost every year to two years to the present time. I have been around the block and dealt with alot of dealerships and none can even come close to compare with the wonderful service that I and my husband experienced at Lexus. From the moment we walked in the door we were greeted with nothing but kindness and never were made to feel uncomfortable or the pressure to buy. Not like we have felt in the past at other dealerships. The gentleman that we met and became are sale rep. was Carlo Roccogrande. He was an absolute joy to deal with and in my opinon goes above and beyond. He made us feel like our time was valuable and that we were important. There was no sale "games" ( what I like to call when you are there for hours when numbers are being thrown back and fourth). We were given right from the start the best deal on our trade-in and on the 2010 GS350 I was looking to purchase. I really can not say enough about this man, he truely goes out of his way to see that customers at Lexus are completely satisified. I can say without a doubt that dealing with everyone on the Lexus team was pleasurable, and when that time comes around from me to trade-in again I will be bringing my business back to Lexus MotorWorld and paying Carlo a visit!

jkdudah

Aug 14, 2010

It was a pleasure to purchase our 2010 Lexus RX 350 from you. Back in 2005 we purchased a new Acura TSX from you and have been pleased with service, staff etc...this is the reason we came back. Jan, Jim, Tom, and Nadia K. can only be rated as the "best of the best" for your dealership. Nadia was really prompt in contracting us, since our inquiry was via internet. Thank you to all...it was a pleasure to purchase another car from you, and we know we will be enjoying our new Lexus for many happy miles....we would always recommend your dealership to others......Sincerely....Karen and John Duda

Wyalusing

Jul 26, 2010

I was greeted courteously. Sales rep was very knowledgeable about the vehicle.I test drove the car on roads I was comfortable with and did not feel pressured to buy. The dealer offered a fair price for the vehicle I drove. I was pleased with the overall experience and would use this dealer and sales rep again.

Martha Gandy

Jul 22, 2010

This is the 4th Lexus we have owned. The second one from this dealership.Jim was very helpful. We knew which Lexus we wanted before we arrived at the dealership. I think a chance to review some of the "Product Presentation Guide" would have been helpful. The 2007 Lexus had a touch screen for the Navigation/XM radio system, and the Bluetooth. Also the Lexus Enform wasn't really explained. A buyer can't ask questions if one doesn't know the operation of the systems. I just found the CD Guide by chance in the glove box. Jim did get back to me on a couple of questions. He helped us set up my phone for bluetooth, but I had to refer to manual and CD to put in numbers..........before I just used the touch screen. Perhaps someone other then a salesperson could have offer a CD tutorial session.Thank you,Martha M. Gandy

tomjkane3

Jul 20, 2010

After searching the net for more than 6 weeks, I found a great deal on a 2006 Lexus RX400h at Motorworld Lexus in Wilkes-Barre, PA via CARS.COM. They offered this Lexus certified pre-owned car at a great price, and nearly $8000 less than the exact same car at 2 local Baltimore area Lexus dealers. The internet manager was a breeze to work with, and guaranteed that the posted price was the actual price of the car. They were willing to hold it for me for 6 days with a CC deposit. I could not have been more pleased with the service I received from my salesman, Carlo Roccograndi, as well as from the Finance Manager, Tom Casey. Each of these folks made the transaction quick and easy, and well worth the 3 hour drive to get this car. I only wish I had found them sooner.

Jack128

Jul 15, 2010

I went to Motorworld Lexus to have my vehicle serviced. While we were there we decided to look around the showroom as we had some time to kill. We were looking over the cars in the showroom we met up with Carlo Roccogrande, He sold us our current Lexus.In talking with him I mentioned that I really wish that we had bought a hybrid Lexus.Since our Rx 350 is fairly new, I had no idea of buying another vehicle now. Carlo happened to mention that maybe he should have our car apprarised just so that we would know what it is valued at. I declined, After getting our car back from the service dept, I looked up Carlo and asked him to have it appraised, but that we had no intension of purchasing now. As always he is very helpful and willing to please.When we got the numbers, I gave him a figure of what I would be willing to do. I never expected Motorworld take my offer, but they did.Carlo is a very personable and knowledgeable sales person. What he doesn't know he will find out. Carlo goes out of his way to see that the customers of Motorworld Lexus are completely satisified.I just cannot say enough good things about this gentleman. If anyone is looking for a salesman that they do not have to feel "On Guard" around then this is your man. As this is the 9th car I have purchased from Motorworld and my second Lexus, I do feel qualified to highly recommend him and the entire Motorworld team

alyght

Jul 12, 2010

The service I received from Motorworld was favorable from the moment I walked throgh the door. I was greeted immediately upon stepping through the front door and was assisted through the process of looking at multiple cars and driving a couple of them. I was given various options (pre-owned versus new; leasing vs. buying, etc.) and all these options were explained in detail. When I left the Motorworld facility with my options outlined,I was told that I would not be called or hassled and, indeed, I was not. When I called back a few days later, I, again, spoke with Aaron Choman regarding the car we had last discussed. To make a long story short, I told him I was interested in purchasing the vehicle. He offered me an excellent finance rate if I purchased the car over the weekend so I drove down on Monday and completed the purchase. Tom Casey worked with me to get the financing application completed and faxed to him. He was very thorough and helpful regarding the explanation of all the paperwork and what it all meant. Jim Partington helped me get set up with the various services available with my new car and Aldo Franconi explained all of the features of my new car in great detail. I am very pleased with the Lexus Team and the service they provided at Motorworld. Excellent!

kevin.shea10

Jul 9, 2010

This encounter with Motor World was great. I found the car I loved very quickly, and Rich was more than helpful to answer any questions that I had. If he didn't know the answer, he sought out someone who did, which was reassuring. The car was in immaculate condition and the price and service were spectacular. I will definitely work with this dealership in the future.

samyeds

Jun 9, 2010

Overall I was very pleased with my new Lexus purchase. As for the price rating....I've never purchased a car in my life that I didn't feel the price could have been a little better. Especially the price that was offered for my trade-in. Maybe I'm not 100% realistic but it didn't stop me from buying the new one, did it!

Drubyt

May 2, 2010

Jack and the staff at Lexus Motorworld are all top notch. They will do whatever it takes to make the best deal and create a win-win situation. This is our 4th Lexus we have purchased from this dealership and we have not been disappointed! On a personal note, Jack makes the whole experience very pleasant and painless. He is very knowledgable about the vehicles and takes a personal interest in the customer.

jslavish

Apr 27, 2010

I am brand loyal to the Lexus product line, strictly purchase Lexus vehicles and always have a positve buying experience with Motorworld. This was my first purchase with Jeffrey Evans, but by far the best vehicle purchase experience ever. Jeff can count on me for repeat business!

Bsarango

Apr 15, 2010

Lexus/Motorworld customer since 1998, have seen a lot of people come and go.Very Particular customer always ordering Factory Orders.Funny, living between NJ and Wilkes-barre and knowing NJ is more convenience, but end-up in Motorworld.Mr. Swearer is a very Atentive person and been one of the Originals that still remains, he has been my salesman since 2003.He knows how particular I'm but his TEAM let him down on this last order that was placed in June '09 and just recently received, but even with this MAJOR MISSHAP I still graded Mr. Swearer high.

Walter Godek

Apr 3, 2010

Very pleasant experience for the purchase of our Lexus. Jim was attentive, pleasant, informative, interactive and professional, overall, a very good experience for us. Your Financial person/for all signatures, title work, transfer - very pleasant (his name escapes me right now - Madison's Dad) explained everything fully, again, a very pleasant and professional experience. Both people were very open, explained everything and left the door open for any future questions. We would recommend Lexus/MotorWorld to anyone we could. Your employees should be commended for a very satisfactory sales process.

lou mangino

Mar 27, 2010

Traded in my trusty 10 year old RX300 for a RX450h - what an awesome vehicle! Just wanted to test drive the RX450h - I knew I wanted it after 5 minutes. Dealt with Jeff Evans - great person - not your typical car sales person. Personable and just wanted to satisfy my needs. Showed a genuine interest. Fully explained my options, gave me a very fair price including the trade and I drove away very happy in my new RX450h. No hassles - told him I had an hour to get the deal done due to a prior engagement - he apologized that we were 6 minutes over. I don't know of many dealerships that once you test drove the vehicle and made your deal, you could walk away with the car in 66 minutes!This is probably around our 12th car purchased from MotorWorld - and we'll continue to keep coming back because the service has always been a very pleasurable experience. If you want a Lexus - make sure you ask for Jeff Evans!!!!

Jim Shoemaker

Jan 13, 2010

My wife and I felt very comfortable with Jeff Evans. He did not seem like a typical "pushy" car salesman. He was patient while my wife and I waffled over which model to select, seemed genuinely interested in finding a car for my wife and me that met our needs and budget, and was at all times very professional. It was probably the most pleasant car buying experience that I have ever had.

kvekaria2003

Nov 29, 2009

excellent sales person. Mr. Jack Butcher was very helpful. Very satified with my purchase of new Lexus RX 350!. Jack took me to toyaota and honda showroom to compare my other choices of car. I even test drive toyota SUV. This was my third purchase of Lexus from your dealership.All the purchase was done thru Mr. Butcher.

retired

Nov 22, 2009

I felt like there was something major wrong with my 2000 Lexus RX300. I did have it checked at Independence Toyota in Hazleton. They suggested that I take it to a Lexus dealer. I have some friends who are customers of Motorworld. After speaking with them about the service they receive at Motorworld, I decided to call your service department to make an appointment to have a diagnostic test done on my vehicle. When the outcome of the diagnostic test resulted in a very costly repair of my SUV and not wanting to invest a lot of money into a nine year old vehicle, I decided that I needed to purchase a new Lexus. I was very pleased with my vehicle and the great service I had with it over the last nine years. Walking around your showroom I met your salesman Jim Swearer. He was very informative and personable in our business dealing. I felt that Jim gave me a fair trade in value on my vehicle. He did a good job of explaining all of the options on the new RX350. He explained to me that when it comes time to service my car someone would come to my house, pick up my vehicle and leave me a loaner car. He also explained that if I chose to bring the car in for servicing there was shuttle service to Mohegan Sun, the Wyoming Valley Mall or the Shops at Montage. Living in Freeland I feel that Motorworld is in a convenient location and I like the choices I have when it comes time to bring my vehicle in for servicing. I also want to say that I found your service deparment representatives to also be very pleasant.

cheezeitit

Oct 30, 2009

This is my second time dealing with this dealership and salesperson. The first experience lead to the second and I hope many more. The salesperson knows how to establish a relationship. He follows through and goes the extra mile to make you satisfied.

jpica

Oct 27, 2009

Jan made the buying experience a "win-win" process for me. He answered all my questions and let me test drive my new 2008 RX250 without interfering with the overall test, therefore letting me hear and sense the drive. He was recommended by my brother-in-law, and I will forever believe my brother-in law from now on.

Rose Ann

Oct 27, 2009

Thanks to Jan for his kindness and patience while we tried to decide which vehicle was best suited to us, as we test drove several different cars and SUVs. Jan was professional, informative, and always willing to help. We are very pleased with our Motorworld experience.

mcelhfc

Sep 24, 2009

Our buying experience at MotorWorld Lexus in Wilkes-Barre, PA exceeded our expectations of excellence in service before, during, and following the sale process. We reside in North Carolina and on vacation in N.E. Pennsylvania and interested in the purchase of a new Lexus RX 350 AWD. Relatives living in this area of PA recommended we consider MotorWorld. Not knowing if MotorWorld could help us with handling out-of state sales tax & registration on a new car purchase, I went on-line to the MotorWorld web-site and made contact with the Lexus sales team via e-mail. Nadia Kovaleski, Internet Sales Mgr. responded quickly, and explained MotorWorld has done business with many out-of-state customers and would be glad to set up an appointment so we could see their facility, Lexus RX 350 inventory, and learn more about how they can help us. We agreed and on-site we meet Jim Partington, Sales Manager and Jim Swearer, Sales & Leasing Consultant, both of whom made us feel very welcome and at ease. We did decide to buy our new Lexus from MotorWorld and a large portion of our decision was based on the very pleasant, attentive, friendly, and down to earth interaction we experienced. Finalizing the sale with Tom Casey, Financial Manager, was a pleasant relaxed experience. We would highly recommend MotorWorld Lexus to anyone, they truly go the extra mile for their customers. Frank McElhinney

cokecan

Aug 9, 2009

We recently purchased 2 new Lexus from MotorWorld. My family has now purhased five Lexus from Motorworld over the past 15 years and all of the vehicles have been problem free and are still on the road today. This buying experience was a pleasure and the pricing was competitive. Our salesman, Jeff Evans, was extraordinarily helpful and eagerly resolved matters that arose during the clunker trade-in process (an old Ford...). Motorworld and Jeff Evans deserve the high ratings given above because they work hard to make the purchase experience as easy as possible. Also, Motorworld earns praise for having a good service department; the customer service from the service department makes you want to deal with Motorworld in the future as the car's owner.

thestringshop

Jul 14, 2009

I could not ask for better service. My car is a dream and the people that worked with me were supurb. I will send everybody to Motorworld. The people there thought of everything to make my day special. They helped to completely empty my car out to loading everything in my new car. Thanks to all who were a part of my day.Sincerely,Jean Peterson

Dante123

Jul 10, 2009

Carlo is a credit to his profession and would recommend anyone to visit with him. He's the man! He worked with me and was patient with me as I insisted on the kind of vehicle I wanted. He keep me in touch with vehicles as they were expected to arrive and I am very happy that I met Carlo.

cpastu

Jun 26, 2009

Aldo and Mile One made the purchase of my new 2010 RX350 very easy. Of course it is easy when you are selling a Lexus. My new car is even better than my last one. One negative comment. Your computer system has all of our corredspondence addressed to Stuart and Stuart Solomon. In addition we are receiveing everything in duplicate. Please correct.Thanks again.Michele & Stuart Solomon

perrio

May 18, 2009

I came on a looking spree, having others lined up to view in southern Pa. The customer service here was so outstanding, saleperson knowledgeable, friendly, and more than convincing, that I bought and took my vehicle home with me. Lexus was so accommendating in having it ready to go with no previous notice.I contacted my son, who had viewed and lined up autos with southern dealers. He was very impressed with the cost of the car, and advised me that it was far better than what he was given. All and all, great experience. natalie roffey

Molly Radics

Mar 3, 2009

This is the fourth Lexus that I have purchased at Motorworld dealing with Walter Roberts. He has always been very helpful and knowledgeable when I have met with him regarding my car choices. Always adaptable to my schedule and prompt with appointments. I really think the fact that I have been dealing with Motorworld and Walter for probably the last 20 years speaks of the high regard and satisfaction that I have for both.

dandamannyc

Feb 6, 2009

If integrity, excellence and dedication are what you looking for in a dealership, Motorworld is the answer. We traveled from NYC and our deal was agreed upon over the phone and email. Jeffrey Evans, our salesman was knowledgeable, friendly and helpful. We closed the deal in about an hour and I was told I could call anytime if I needed help. Even though I traveled well over 200 miles it was definitely worth it. I am 100 percent satisfied!

RAdams150

Feb 5, 2009

Jan was just great- no pressure just accomodating your needs and speed to close. He is very knowledgeable, nothing was too much trouble and boy does he know his prodcut. Even after the sale Jan was always avaiable to help. Rick Osick the Lexus Manager was also vaiable and went out his way to try to meet any objections. It is a professional operation and Jan is a odel of professionalism.

mpw215

Jan 25, 2009

This place is awesome! We would have never thought we would be saying this about a car dealership, but our experience here was the most stress-free and pleasant transaction one could ask for. After horrendous dealings with dealerships in NJ/NY, we decided to look outside our area (NJ). We corresponded w/ Maribeth from the internet sales and spoke w/ one of the salesmen, Jeff. We sealed the deal over the phone and decided to trek the 2.5 hours to PA. We were definitely hesitant due to our other dealings with the other dealers. However, once we arrived all our worries were laid to ease. Jeffrey is truly the utmost professional. He answered every question we had; he was very thorough and considerate. Not once did we feel like we were being scammed or cheated. Believe it or not, these guys were honest, straightforward and very efficient. They were very accommodating to all our needs. Thomas, the financial manager, was also very pleasant and made the paperwork a breeze. We never would have thought that we would get such a great deal on a car coupled with this great service. Thanks so much Jeffrey, Thomas, Maribeth and everyone at Motorworld. We will definitely do business again and we'll tell everyone that the drive is well worth the service. These guys are definitely the epitome of intergrity. Thanks again!!!!M and Lmpw215atnyu.edu

digger3034

Jan 20, 2009

Walter is an excellent salesman. Courteous, knowledgeable, and honest. Although I have had numerous Cadillacs, because of the ride (suspension)I was looking for he convinced me to go with Lexus. He was right. Walter has been my salesperson for several years and I know he would not give me a bum steer. The Financial Manager, whose name I cannot think of at the moment was very helpfull in preparing and providing the lease paper work. Very short wait and quickly handled. Explained in detail everything I was signing.

amyanded

Jan 13, 2009

My thanks to Jeffrey Evans for the exceptional service given to us as we purchased our first Lexus. Jeff was patient, working with us for most of the day, and thorough in helping us find the right vehicle for our family. Jeff was sensitive to our financial budget and worked diligently to see our needs were met. Thank you, Jeff, for working with us, Lexus is fortunate to have you to represent them.

monty113

Jan 2, 2009

After having been advised by Jeff Evans that I was approved for leasing a new Lexus LS250 on Tuesday, I visited the dealership on Friday unannounced. I expected to have a long wait however, I was pleasantly surprised to find out that Jeff would take care of me as soon as he finished with the customer in his office. I must tell you that if ever there was a more concientious, thoughtful, sincere professional than Jeff Evans, then I have yet to meet them. Lexus should be proud to have someone of his caliber as part of their family. Although, I had yet to make a decision on the car I wanted, he made my decision so much easier with his no pressure demeanor, fine wit and general... "the customer's well being" always in mind. I can without reservation tell you that I will be a Lexus Motorworld customer for many years to come thank's to Mr. Evans. Once the sale was consumated, he took the time to show me all the "in's and out's" of the vehicle and was angelically patient with answering any and all of my questions, however mundane they may have been. He made it a point to remind me that if I needed any other information or if he could be of any further assistance, not to hesitate to call. I cannot begin to tell you how gratifying it was to hear those words of comfort. I would also like to make mention of your finance manager, Thomas J Casey, another top notch professional who made the entire leasing experience a genuine pleasure. I will definitely inform all my family and friends of my outstanding, unsurpassed experience at LEXUS Motorworld. Be proud of what you are doing and keep up the good work.Yours truly,Richie & Soraya Montalvo

dganz

Dec 29, 2008

Mr. Butcher was by far the most professional new car sales person I have dealt with in 40+ years of buying new cars(five from Motorworld). His pricing was fair and the deal was consumated with no back and forth trips to his Manager. His description of after sale service from Lexus was consise and complete. He will be the employee we ask for in the future.

Kemeril

Dec 29, 2008

Aldo Franconi has always been sincere and honest with us. Not pushy or trying to see us more vechile than we need. The dealership is coustomer friendly and the service is great. Being able to have a car while our vehile is being service was a major insentive to us going back to a Lexus vechile. Unfortunately the nearest Lexus dealership is in Philadelphia so its hard to get a price comparence on our vechile. This is our 4th vehicle purchased at this dealership.

ciampi

Dec 24, 2008

Mr. Franconi was very helpful. He explained all of our options and was very pleasant. When we picked up the car he took his time and explained everything to us. He took me to the car and explained everything to me. He even took his time in explaining the Blue tooth telpehone service which I would not have known how to do.I would recommend Mr. Franconi to my friends. This is the third vehicle that I purchased from Motorworld and I always received great service.

recole

Dec 12, 2008

Jeffrey came in early to coordinate the removal of a tow hitch from my old vehicle and instalation on the new vehicle. He went over the instruments on the new vehicle and went through all the paperwork and had me out the door in three hours. This was truly outstanding service.

JB94ms

Dec 2, 2008

I had a fantastic experience with the salesperson and dealership during the purchase of my new Lexus. Jeff Evans made me fell comfortable throughout the whole sales process. He made sure if I had any questions during the process or in the future, or needed service down the road, I could call him at any time. I dealt with Jeff Evans in the past and will continue do so in the future. I highly recommend this dealership and Jeff Evans...Great Job and Thanks!

tmarz

Dec 1, 2008

Excellent purchasing experience. Sales Consultant and Sales Manager were very professional, and curious throughout the sales process.Owning the 2009 Lexus RX350 for the past three weeks has been has been an awesome driving experience. Also the workmanship on the vehicle is excellent to date.

aphoffman

Nov 25, 2008

This is the second Lexus we have purchased through the excellent support of carlo roccograndi. What a gentleman and good man. He is so knowledgeable and gave us his honest opinions about purchasing a vehicle. We trust him and felt very comfortable in his office. He gave us his undivided attention. We would recommend him to friends and have done so in the past. He is certainly a leader and 'gem' to your organization.We met Tom Casey for the first time and were very pleased with his assistance in financing our vehicle. Tom has a beautiful smile. We loved the pictures of his daughter on his desk. As we did in Carlo's office, we felt warmth and caring. Tom has the expertise to guide individuals through their options and benefits. He answered our questions and listened to us.The hours we spent with these two gentlemen were beneficial in helping us select what we wanted. And p.s., we had fun!!!!!!

rafpharm20

Nov 24, 2008

Dealer was friendly and answered any questions we had. Complied with every request. Easy to get into contact with and returned call within same day when unavailable when I called. Explained details of lexus company and options available. Especially important was dealer said he is available for any questions I have after the purchase. Thank you.

kmurphy733

Nov 11, 2008

Carlo was an excellent sales person. He went above and beyond offer customer service. True Asset to the organization.Tom Casey assisted in processing my financial lease. He was extremely efficient, and very courteous. I will highly recommend Lexus dealership at Motorworld.Karen Murphy

Mark Oberheim

Nov 10, 2008

Jeff was great. He took the time to explain things well. He was not pushy. He was very thorough and well informed. He took his time with the test drive. We travelled about an hour and a half. He knew that we wanted to purchase the vehicle that day and Jeff did all he could to make that happen. I really appreciated his service.

bllaclsml

Nov 1, 2008

My experience was excellent in doing business with Motorworld. The sales representative, Jeffrey Evans was very knowledgeable and assisted me in my decision to lease a new Lexus. He was very pleasant and friendly to deal with. He was also very accommodating regarding the delivery date of the car and was willing to work with me. I would certainly refer my friends and family to Jeff. I am very happy with the treatment that I received from Motorworld and love my new Lexus. I will definitely do business with Jeff again.

bsdavies

Oct 30, 2008

This was an Excellent experience. I would definately recommend this dealership and Jeff Evans in the future to friends and family members looking to buy a new vehicle. Jeff was extremely informative, friendly, and great to deal with. I am extremely happy with my purchase and will definately do business with Jeff again!

Ogurkis

Oct 17, 2008

Pleasure doing business with Motorworld. Your sales associate was patient from my first visit when I needed to take a conference call which lasted about 1 hour. He continued to follow up with me trying to find the car that I was looking for until I decided to just buy new. Very accomodating and a pleasure to work with. The other memebers of your staff were also very cordial in speaking with me while my deal was being done. Love the car, love the service! Thank you!

MapLaw

Sep 25, 2008

I have been dealing with Motorworld / Aldo Franconi since 2000. I have purchased at least ten vehicles from him (Lexus, Mercedes Benz, Acura) including my latest acquisition (9-19-08) of a 2008 Acura TL. Since day one, Aldo has treated me with respect, efficiency and professionalism. He returns phone calls, is always pleasant and cordial and goes that extra mile to get the exact vehicle that I am looking for. He is not only extremely knowledgeable about Lexus products but other car makes and models as well. He keeps in contact with me during the transaction and follows up with me after the sale to assure my complete satisfaction. He is a true gentleman and an example of what every sales consultant should be. Without hesitation, I would highly recommend Aldo to anyone and everyone in the market for a new vehicle.

satisfied2

Sep 22, 2008

I have purchased 2 vehicles from the dealership and both by Aldo Franconi, whom I consider to be superior in all regards. Aldo has served my family well having demonstrated first hand product knowledge and a customer comes first attitude. Although I live and work in Maryland, I chose this dealership for it's product line and affiliation with the MileOne dealer network in the acquisition of our Lexus RX 330 and Acura TSX (2009/super vehicle). Dealing with Aldo Franconi and his team truly was worth going the distance.

Callaway

Apr 17, 2008

I bought my first new lexus from Motorworld and I justed wanted to let everyone know what a wonderful experience I had. The sales associate was very patient with me and took the time necessary to help me find the perfect vehicle for my needs. I know everyone always hears the complaints but I wanted to make a point of saying Great Job Motorworld and Great Job Aldo. Thank you for all of your help.