Muller's Woodfield Acura reviews

Thor

Nov 3, 2016

this dealership had the car and color I wanted. They gave me a good price on my trade in and showed my how to optimize all of the incentives.

Edie

Oct 30, 2016

I couldn't be more pleased with my experience buying a used vehicle from Muller's Acura. Matthew Rau was fantastic to work with. I emailed an inquiry about the car on a Saturday morning and within an hour I was at the dealership doing a test drive. Another hour later we were driving away with our new baby Enclave, which we LOVE. Even though I was buying a Buick from an Acura dealership, Matthew was well informed about the model and was able to answer all our questions and demonstrate all the features. Muller's is a bit out of the way for me, and there are plenty of closer dealerships, but I will definitely give them first crack at a deal the next time I'm in the market for another vehicle. I brought my 16 year old daughter with me for the test drive and I'm so glad she was with me to share in the whole positive experience...from start to finish...she was witness to respectful and knowledgeable service, seeing me get my questions answered, reviewing the car fax report, even helping me validate the calculation of the monthly payments with the finance person, who was also excellent and such a pleasure to work with. This was my daughter's first experience in the car buying process and I'm so glad it was a positive one that she will have as a gauge for future transactions. Semper fi Matthew Rau and Muller's Woodfield Acura.

Enclave

Oct 30, 2016

II couldn't be more pleased with my experience buying a used vehicle from Muller's Acura. Matthew Rau was fantastic to work with. I emailed an inquiry about the car on a Saturday morning and within an hour I was at the dealership doing a test drive. Another hour later we were driving away with our Enclave, which we LOVE. Even though I was buying a Buick from an Acura dealership, Matthew was well informed about the model and was able to answer all our questions and demonstrate all the features. Muller's is a bit out of the way for me, and there are plenty of closer dealerships, but I will definitely give them first crack at a deal the next time I'm in the market for another vehicle. I brought my 16 year old daughter with me for the test drive and I'm so glad she was with me to share in the whole positive experience.

TandC

Oct 30, 2016

Had an 2008 MDX faithfully maintained for 7 years at Muller where it was purchased. They took quality care of the vehicle. The only disappointment was in the product when the suspension gave out as the vehicle approached 110,000 miles. Major estimated costs resulted in a bill too large to justify the repair - so traded in for a CPO RDX. Sales process was fare and reasonably quick and overall very pleasant. The finance manager also did a great job and explained the options which resulted in long term loan at a very competitive rate - better overall than the Honda Finance.I would recommend Muller Acura.

BHARATHKUMAR RAMASAMY

Oct 27, 2016

I have recently purchased Used Honda Accord from Muller's. I am very happy and love the car. Thanks to Sebastian who I mainly dealt with I was able to buy the vehicle I really want. The whole process was remarkably pleasant and quick.

Mac Szara

Oct 24, 2016

BIll was great with helping us find the perfect MDX. He went through all of our options plus helped us get in the perfect fit. finance team was great and also helpful. Overall the process was quick and fun. Thanks again guys.

KMK

Oct 14, 2016

Recently purchased a used Honda CR-V. Barb was great to deal with and the process was very smooth. I came in from out of state to see the car and take a test drive: Barb was very helpful and attentive in working with me. The car, even though it is a decade old, was in beautiful shape. Muller's Woodfield staff obviously put great care into it. I am very pleased with the purchase. I recommend Muller's Woodfield Acura highly. Their professionalism was impressive.

KMK

Oct 14, 2016

Recently purchased a used Honda CR-V. Barb was great to deal with and the process was very smooth. I came in from out of state to see the car and take a test drive: Barb was very helpful and attentive in working with me. The car, even though it is a decade old, was in beautiful shape. Muller's Woodfield staff obvious put great care into it. I am very pleased with the purchase. I recommend Muller's Woodfield Acura highly. Their professionalism was impressive.

MarekS

Oct 12, 2016

I have recently purchased new Acura MDX from Muller's. I am very happy and love the car. Thanks to Matthew Rau who I mainly dealt with I was able to buy the vehicle I really want. Matthew has allowed me to take all time I need before making final decision. It really helped me in entire process. I enjoyed every trip I made to Mullers Acura. During the first visit Matthew said to me: "I want you to be happy and satisfied from you purchase" and I am very happy. Thank you Matthew.

MarekS

Oct 12, 2016

I have recently purchased new Acura MDX from Muller's. I am very happy and love the car. Thanks to Matthew Rau who I mainly dealt with I was able to buy the vehicle I really want. Matthew has allowed me to take all time I need before making final decision. It really helped me in entire process. I enjoyed every trip I made to Mullers Acura. During the first visit Matthew said to me: "I want you to be happy and satisfied from you purchase" and I am very happy. It has been great experience. Thank you Matthew.

Radiogumbo

Oct 12, 2016

Bill Buehring did a really nice job of getting me the car I needed at the price I wanted. The whole process was remarkably pleasant and I'd do it again in a heartbeat.

MikeTko85

Oct 6, 2016

Recently purchased a new MDX from Muller's and dealt with Matthew Rau from start to finish. Matthew was a pleasure to deal with from the initial internet contact all the way through the sale. I really liked the aspect of dealing with the same internet salesperson when you arrived at the dealer, really made the process easier and more enjoyable.

DrWillOBrien

Oct 3, 2016

I have been dealing with Sebastian Wrobel for 10 plus years and each time he never disappoints. Quick, easy and always on top of his game. I would recommend him to any one.

Poor guy

Oct 1, 2016

We ware here on Saturday, but Sebastian has more important plans for evening and we had to go to another dealer. Mabe I'm didn looks like somebody who wants buy a car.

R. Powell

Sep 29, 2016

Just purchased an Acura ILX Hybrid and I must say the service I received was Excellent. Overall experience was simple and straight to the point, no haggle sales or shady business. Will recommend and will continue to shop at this dealership. Kudos.

Dennis Green

Sep 19, 2016

Just bought my 2017 RDX from Jeremie, very happy, and I know I can rely on the excellent service department to keep it going smoothly.

MarkG

Sep 19, 2016

Bought an Acura MDX last week from Bill Buehring. Very pleased with the level of service received . Over all experience was great & I recommend Muller's Acura for any new or used automobile

Nsamaan

Sep 7, 2016

For the last three months I have been looking for a Certified Pre-Owned Acura and almost completely gave up. Every other dealership that I have dealt with was misleading and mistrusting with all of their faux promises. By chance I came across my last ditch effort and couldn't have been happier. The entire sales team is extremely welcoming without the typical salesman haggling. We had the pleasure of working with Seth who made this by far the easiest process in purchasing a car. He was upfront with everything about the car we were interested in and knew we made the right choice. Highly recommend over every dealership.

Phuong Nguyen

Sep 3, 2016

I just bought a 2017 RDX from Bill Buehring at Muller's WoodFielc Acura. The experience was great. I would definitely recommend this dealership to anyone looking for a pleasant buying experience. Thanks Bill!

rahulkumar

Sep 2, 2016

I got 2016 Acura ILX on lease. And my search came to end the moment I stepped in here. Amazing staff with such potential to take care of their customers makes us feel proud of being a part of such organization. Thanks to all who helped me get my first car. And I am already in love with it.

G-Money

Sep 1, 2016

Excellent customer service from our sales rep Moe. Every car on their lot was in showroom condition. They even found a problem after we purchased the car and they were finalizing the documentation and added it to the "We Owe", because it was the right thing to do. I have always purchased Lexus vehicles but perhaps an Acura may be in the horizon. Great job Mullers!!

Patti Kane

Aug 31, 2016

Matthew Rau made our Saturday car-leasing experience a breeze. He explained the financial options in detail. He was straight-forward and knowledgeable about the cars and all factors that accompany such a decision. We love the car and feel great about our deal. Everyone at Muller's was friendly, professional, and knowledgeable.

Patti

Aug 31, 2016

We leased a 2017 RDX this week. Our search started on-line and ended at Muller's. Matthew called within minutes of my internet query. He was knowledgeable, honest, and enthusiastic. He honored the internet pricing quoted on the phone plus more! With two trade-ins and a customer with zero experience in the luxury market, Matthew made all the vehicles features easy to understand. He listened to our needs and even set up our preferences down to the last detail. Myles in finance was also outstanding. Professional, informative, and efficient.

MaryKay

Aug 29, 2016

This is our third Acura MDX purchased from Muller's Woodfield Acura. Barb Krajewski was very professional to work with and made it a very pleasant experience. She gave a great explanation of the new Acura featuresBill & Mary Kay GehlsenRockford, IL

G Padu

Aug 28, 2016

I recently bought a new RDX from Mueller's Woodfield Acura. It was a pleasant experience overall as everyone there is very professional. Richard was great and worked with us patiently over a few months before we finalized the deal. He never pressured us into making a quick decision and helped us test drive multiple cars with various packages. He was upfront and honest with the pricing and explained the various incentives available to us. I strongly recommend Richard and Mueller's Woodfield Acura to anyone looking for buying or leasing an Acura in the Northwest suburbs of Chicago.

tinonguyen56

Aug 26, 2016

Matthew Rau was able to listen and find me the best car. From the beginning, I told Matthew Rau that I was shopping around and going to other dealerships to find the best price TLX. Not once did he get upset about that. Instead of getting upset he was able to follow up with me many times and eventually I came back to Muller's because they were straight up with me about everything.Patrick was awesome too!

chevelledude

Aug 22, 2016

This was the second Acura we purchased from Muller's. They are all friendly and there is no high pressure sales pitch that you find almost everywhere else. Bill Buehring was our salesman for both vehicles we purchased, and he has got to be the nicest person you can deal with. He walks you through the steps quickly and thoroughly with a lot of professionalism. We feel we got the best deal at Mueller's as we checked 2 other dealers prior to our first visit. If your in the market for an Acura make sure you give Mueller's and Bill a try.

Bob s

Aug 21, 2016

I'am writing this letter to explain my car buying experience at Mullers Acura woodfield . My wife and I ended up at this dealership after endless internet searches and dealership test drives.To name a few , we looked at jaguar f pace $50k , Audi Q5 $50k, Audi q3 $40k , Porsche Macan s $68kInfinity qx50 $40k 2016 , Honda Hrv $28k . As you can tell we were all over the board . I will say the Porsche Macan s was awesome. Here the point. I have never had such positive buying interaction like the one I had with Matthew RauAt Mullers . Price ,service and Matthews attention to our every concern . Out of all the cars I have bought over the years I found that buying the 2017 RDX at Mullers was the best experience I have encountered .As for the RDX . I also own a 2012 Acura TL bought at Mullers in 2011 the service has been excellent.I Have 70k miles on it and with not one issue . It runs like the day I bought. So the RDX is hands down the best value in the market.1st it's a v6 2nd Acura quality 3rd driver friendly 4th cheap maintenance ect. (Porsche,Audi ,Mercedes Very expensive to maintain and 10k more)

docreview

Aug 18, 2016

Our lease was up, you are rewarded with incentives for returning your lease with low miles. Got a great deal. My wife doesn't like to spend a lot of time at the dealership, so we were in and out in about 45 minutes to finalize the paperwork. I have used the service department before, I always received a loaner for service which is always a nice bonus.

ClareInsGuy

Aug 17, 2016

Went to Muller to look at a Certified Used Acura and ended up with a new 2015 TLX. Matt Rau is very personable and kept the process on track to a successful conclusion, He knew his cars. Bill Buehring and Myles Bauer were very helpful too. Bill did a great job of showing my wife all the features on her new car

MDXDad

Aug 17, 2016

My wife and I had the pleasure of working with Matthew Rau recently when we purchased a new 2016 MDX. Matthew was very helpful and patient in understanding our needs. Thanks again Matthew!Muller Acura is a really nice dealership overall and they are in the process of building a brand new facility down the street. I would definitely consider purchasing another Acura from Muller in the future! Advice to the next buyer, don't let Myles in Finance guilt you into buying warranties that you don't need. Myles starts off as a nice guy until you decline the overpriced warranties then he gets rude and "can't understand" why you don't want the overpriced warranties. Don't feel bad declining the overpriced warranties regardless of what Myles tells you about them.

fwosik74

Aug 17, 2016

I was in the market for a new car for a few weeks when I visited Muller Acura. I had terrible experiences prior at the other car dealerships I had visited before walking into Muller's. I saw a few cars online and sent a request for more information. Within a few minutes I received a text and phone call from the online manger. He was off on that given day but still took the time to respond and set me up with Mathew Rau. Upon arriving at the dealership with my 13 yr old son Mathew was working with another customer. He still took the time to greet me and see if we needed anything to drink while he finished up. During the time we waited for Mathew my son and I checked the cars that we saw online. Once Mathew was available we took a few test drives and started working on the car I decided to purchase. He made the process simple and quick. By this time it was after 9 and the dealership was closed but we were never rushed and the time was taken to explain the car in detail. I was given a fair price for my trade in and a great price for my new vehicle. I appreciate the service and professionalism displayed by Mathew and the Muller team.

LoveRDX

Aug 14, 2016

My first visit to the dealership I was greeted by John Tripoli and he was awesome! Very professional and not knowledgeable. When I returned John was unavailable and I was introduced to Seth Gibrick who was just as good. He was professional and interested more in making sure I got the right vehicle. I would highly recommend Seth, John and Muller's .

clareinsguy

Aug 13, 2016

Bill Buehring, Matt Rau and Myles Bauer were all great to deal with.Bill did a great job of explaining the features to my wife.

CVargo

Aug 9, 2016

My wife and I visited Muller Acura looking to upgrade our 2014 RDX for an MDX to have more room for our growing family. When we first arrived, we were greeted by Issac. Issac took time to understand what type of vehicle my wife and I needed and then Issac introduced us to our sales person Matthew Rau. Matthew was great at explaining all of the features of the MDX and took us on a test drive so we could see the difference between our RDX and the MDX. We definitely appreciated Matthew's patience and understanding as we had to leave the dealer to attend to our new born child. When returned later in the day to purchase a 2016 MDX. Matthew made sure the vehicle was spotless and that he went over all of the features of the vehicle before we drove off of the lot. Overall, I would definitely recommend Muller Acura and Matthew Rau to anyone in the market for an Acura!

The Johnsons

Jul 26, 2016

After deciding on a MDX, we headed back to Muller's Woodfield Acura, where we purchased a MDX 14 years ago (which we still own). We took two visits on two different days to confirm the features that best fit our needs. Matthew Rau was very informative and objective through the entire process. We were very pleased with Muller's 14 years ago and are very pleased again.

davidruscitti1

Jul 23, 2016

Sebastian made sure when I drove off the lot that I knew how to operate my new vehicle. Sebastian is very knowledgeable and fun to deal with.

CLBob

Jul 20, 2016

Stopped in on a Friday 5 PM to sit in a TLX. Did that, but the wife who was getting the car sat in the RDX. Said she liked it but hadn't researched it. No pressure and a great experience with Seth. Stopped at a Lexus dealer to sit in a ES 350. Very nice but no test drive as it was 5:45 still on a Friday and traffic was bad. Went to dinner. Over dinner we talked. She wanted to go back and drive the RDX. Now 8 pm on a Friday night, Seth was with a customer and John Tripoli, (Seth's work Grandpa) took care of us. What a GREAT experience. She drove the RDX, liked it and we went home to research it. Did my research. The comparables. and decided on the RDX. Called Seth. Worked on the price out the door and he delivered. Just a great DEALER experience and I'm the worst guy to sell as I've been in Sales Rep for 33 years.

nrizvi

Jul 19, 2016

Don't buy your car here, and especially not from German Parales. Came in to look at the ILX, got stuck with German as our sales guy. First of all, he knew NOTHING about the cars, everything he was telling me was contradicting the official Acura website. I've done my research for over 6 months on this car, so I basically just started asking him questions that I already knew the answer to just to test him, and he failed miserably. When I called him out on it he claimed the website was wrong and he was right. Oh really? Acura's national website is wrong, but YOU'RE right? After my test drive I wanted to check the quality of the sound system, unfortunately it didn't wow me as much as I was hoping to which he made a very rude remark about how "I'm not supposed to buy a car based on the radio," excuse me but don't tell me what I need to look for and what I don't need to look for. I'm buying a brand new car, I'm going to get one that's perfect for me. Finally at the end of it all he became extremely rude when I told him I would have to think about it. He told me I wasted his time, keep in mind at this point there was NO ONE ELSE in the dealership so I'm not sure how I wasted his time? I guess his real job must be to go around and dust all the cars that no ones buying. Maybe he can research and learn some basic features of the cars he's attempting to sell? Regardless, he was the most rude sales person I have ever come across and I've visited almost every dealership in a 50 mile radius over the past 6 months. Also the cars here are way overpriced so unless you want to get ripped off, avoid this place. I bought a brand new ILX from a dealership in Peoria, they were extremely helpful and very nice, and I got a deal I could not refuse. I wouldn't even get my car serviced at Mullers.

ryand13

Jul 15, 2016

Working with Matt and Myles was a breeze. Myles was able to give me some tips on my new MDX (just use regular unleaded) and was able to get me a better finance rate. I feel like they legitimately are working with me rather than against me.Matt was easy to work with, we quickly agreed on a price, and he was low-pressure. Car sales should always be like this. I am buying an expensive vehicle, I don't want to shamed. Matt didn't do that at all. I would highly recommend going through the internet process with Matt.

CEL

Jul 13, 2016

I just purchased my second Acura MDX from Sebastian and the experience was more than I could have imagined. Sebastian showed the utmost patience and professionalism while I was making the decision to purchase the first 2017 MDX from their dealership...and guess what??? I did. I now own two MDX's and love them both. While out of the area for business, I utilized a different Acura dealership and there is no comparison to Muller's. I have recommended this dealership in the past and my friends and family love it as well. Thank you for making my dream come true!!!!!!!!

EZ

Jul 13, 2016

I really appreciated the room to research and view the vehicles before coming in to make the purchase of my RDX. The aggressiveness from other dealers was such a turn off. The staff was helpful without being pushy. After finalizing everything with Barb, the financing with Patrick was super efficient. I returned a few days later and Barb spent time to help me review the features of the car and settings. Thank you Muller's and I look forward to enjoying my new RDX.

dboffice

Jul 1, 2016

I came into Muller's twice and the second time my salesman was unavailable. Seth approached my father & I and after talking to the sales rep who was busy with another customer was happy to help us. From our test drive to driving out of the lot with my new ILX Seth was fantastic. He answered all our our questions with no problem about the ILX, our trade in, and finances. He was very easy to work with and was transparent in our negotiations. Not your typical salesman by far. I would recommend Seth to any of my friends, family, or anyone looking to buy a new car. At the end of the day, I couldn't have asked for a better experience.

E Y

Jun 28, 2016

I bought our first Acura here at Muller two years ago - it was a TLX. We went there specifically for a used TL we saw online but my wife did not like it during the test dive. The TLXs were just arriving, she liked it, we bought it. Bill B was my sales guy and Miles closed the deal at finance. Good experience with them.So, just over the weekend we traded in the TLX at Muller. The missus wanted an SUV and the same team helped us get the new 2017 RDX. Include Isaac who was the sales manager helping out their team and the buying experience was excellent again.I would have given them a five star but the facilities were not as nice as other Acura dealerships I have been in. Perhaps when I buy our next Acura, they will be in their new building and I can give them the other star!Tip: use True Car, Edmonds, etc and bring in data. Be an informed, polite buyer and the buying experience will go a lot smoother.

RDXgem

Jun 15, 2016

I have driven Hondas for the past 25 years and decided to experience an Acura RDX. I was very impressed with the knowledgeable, friendly and committed sales staff. We arrived a bit later in the day, however, Isaac and Bill were very patient to ensure we had a good customer experience from the test drive to the finish line. I like the car and am very happy I went to Muller Acura.

AL

Jun 14, 2016

I visited 2 dealerships during the course of my search for a used MDX. The difference at Muller was evident - they are professional, well mannered and not pushy. They follow up very well even after the purchase. Classy compared to the other dealer I visited. I would definitely go back there if I have to make another purchase.

Homes by Linda

Jun 14, 2016

Great follow up with calls. As a sales person myself, I understand the importance of service and treating the customer with courtesy and giving the best knowledge of the product. Matt was great at both. He made it a pleasure to buy a car.

mgw

Jun 10, 2016

My son just graduated college and wanted a new car before he started his new job. We settled on the ILX after driving a Subaru which was also very nice. We felt very welcome and were treated as good as you could ask for. Never any pressure. Just good sensible business and a perfect presentation by all people at the dealership. He chose to lease the car and we were very happy with the entire process. A+

SuzieB

Jun 9, 2016

Matt and Isaac were wonderful! They are knowledgable and friendly. We never felt rushed and they went above and beyond in ensuring we were happy customers...It worked! We are the proud owners of a brand new Acura TLX. I highly recommend working with Matt (Internet Sales). It is so much easier viewing the inventory online so you can go to the dealer ready to test drive the vehicle you want to purchase. Thank you!Suzie

MsTrae

Jun 8, 2016

I drove into the dealership in my 14 yr old car expecting to just look at a used Nissan Altima with several miles on it, but priced right for my budget. Instead, Sebastian showed me this car out of a time machine. It was in perfect condition, low mileage, stylish and within my budget! I was given the car fax which assured me that the previous owner took good care of this car. After about one hour, I traded my car for a Nissan Maxima, which has always been a dream car for me...retty good day for me and my family. I'm so happy with this affordable purchase and I recommend shopping for a new or used car at Muller. Thanks Sebastian!

rbailey113

Jun 6, 2016

I highly recommend Muller's Woodfield Acura and especially internet salesman Marco. Trade in and purchase was a breeze, Wonderful experience! Treated amazing, no surprises and up front about everything,

Jessica L Huber

May 27, 2016

I absolutely love this place. Sebastian had a lot to do with that. He is the best sales man I have ever dealt with. My car is outstanding, and so was Sebastian. Thank you so much.

Happy in Elgin

May 25, 2016

Could not imagined the great experience we had. By far the best buying experience I have ever had. Marco should commended for his knowledge and personality.

Mark Garcia

May 25, 2016

This was our first experience with Muller, and with leasing. It could not have gone better! Sales Manager Bill Buehring was great, straight-forward and very informative. He worked with us to get the best deal, without all the normal rigmarole and obfuscation you get with so many dealers. Likewise, Myles Bauer in Finance made things simple and put us at ease throughout the contract signing. They have a great staff at Muller, and I hope to make this a long-term relationship. Oh, and the car is great too!

Krysia65

May 22, 2016

Pleasant experience Barbara Krajewskiand Myles Bauer were helpful and knowledgeable.They both were very accommodating and barb went out of her way to find a specific car I saw online

Jose Santos 5

May 20, 2016

Just bought a 2014 MDX from Seth Gibrick and he was excellent. Provided great information and worked with me to ensure that I got the best value for my trade in. Definitely made my wife, son, and I a valued customer. I would definitely recommend the team at Mullers Woodfield. Seth goes above and beyond to help out his customers. Also wanted to give xxxxx to the service team, we purchased our vehicle late at night and they were great helping my wife and I move stuff out of our trade-in and also detail our new vehicle before we went home. Worth your time!

ZoomZoom

May 17, 2016

I recently had an excellent buying experience with your dealership when I purchased a 2014 Mazda CX5 Grand Touring. Marcos Palacios was very professional and knowledgeable. The entire process went very smooth. I would definitely recommend Muller's Woodfield Acura to anyone looking for a vehicle.

Jeannie Jacobs 20

May 11, 2016

My experience with Marco Palacios was excellent. He was very helpful in working with me and getting me exactly what I wanted. I am not associated with any dealership or service center.

Mjlewis954

May 7, 2016

Was promised things that were not kept and drove 1 hour to dealership to pick up my we owe headphones that I was told were there and they were not

pmodig

May 5, 2016

I walked in knowing exactly what I wanted, and didn't want the long back and forth sales process. The guys understood and gave me their best foot forward right away. I appreciate the no hassle process.

Acura #3

May 2, 2016

I just purchased my third Acura from Muller's. The price, buying experience, and professionalism is always the best. Sebastian is a great salesperson who makes the purchasing process quick and easy.

Bucket list gal

Apr 30, 2016

Had not purchased a vehicle in 12 years and was prepared to battle. But, Seth approached when I came into look at the RDX. From that time on he answered all questions and concerns. Once decision made he led me through a relatively painless purchasing experience. More importantly he did not pressure, was knowledgeable, trustworthy and respectful!

Ekaterina01

Apr 30, 2016

Everithing goes fast and smooth! All my questions were answered appropriately,I was given all the information I needed to know,everyone was very friendly.I would definitely recommend this dealership and my agent Jeremie Martinez!!

Shawn

Apr 27, 2016

Tommy was very helpful making sure we knew our options, negotiating on price and getting us in the vehicle we wanted in a reasonable amount of time. Their finance team was great to work with, they found us a great rate and helped us understand the right needs we would have in maintaining the car going forward.

1119shimizu

Apr 21, 2016

I moved from Japan and did not have enough knowledge to buy a car in the US. But Bill and Isaac were very friendly, gave me proper advice and offered the best price. Overall the process was painless, fair and very quick.

Rluna788

Apr 17, 2016

Referred by a friend to Sebastian. Great guy, very helpful and honest.. Wasn't pushed or rushed into making a decision. Came out with a new car and couldn't have been happier.

MLD

Apr 16, 2016

I originally dealt with Sebastian over the phone/internet but due to a scheduling error, instead worked the deal with Richard. He was personable, honest and made the purchase of my 2016 RDX as painless as possible. My last lease at a different dealership was a nightmare compared to this one. In and out in about two hours, amazing! He introduced us to the service department (they were also very friendly) and made sure everything was as expected with my RDX. A complete night and day experience from the other Acura dealer I had been doing business with... I will be taking my future business to Muller's!

Dan

Apr 15, 2016

I'd like to say that I normally hate buying a new/used car due to all the traditional BS associated with haggling and predictability. Marco Palacios made the whole experience quite enjoyable from start to finish. He was very patient, was personable without being pushy and really expressed a genuine quality about the process that was very refreshing for me. I liked the fact that he knew about the product he was selling and was able to answer many of my questions about the RDX. Many sales people only know cursory things about the cars they sell. It was apparent that Marco took the time to know about what he was selling. He also allowed me plenty of time to look at things and make sure I was satisfied with the process. His personal service was great- helping me hook up my phone, etc. Also a shout-out for Patrick in the finance dept. He also had a great demeanor and was "real" throughout the process as well. Thanks for the great experience and I won't hesitate to recommend Muller's to others. Dan HudsonWheaton

LHowe

Apr 11, 2016

Thank you Seth for making upgrading to a new lease a painless process. You were great to work with! Also, thank you for following up to make sure that everything was going ok after I brought it home.

Mabayles407

Apr 10, 2016

Seth was helpful from the time I called to see if they had the car I saw on the website through the end when I drove off in the brand new Acura! Patrick was very thorough in explaining all aspects of finance process. Both were very knowledgeable about the products and options available for all vehicles that I looked at. I would highly recommend going to Acura Hoffman estates!Oh, and John provided wonderful comic relief the whole day!

Neta

Apr 10, 2016

The staff and Richard were very helpful in getting me exactly what I wanted and did all they can to make me feel comfortable with my purchase. I definitely look forward to continuing business with Richard and the dealership.

Anthony Akers

Apr 9, 2016

The entire staff at Muller's was extremely helpful! Malik answered all of my tech questions. Kevin who was overseeing Malik made my visit comfortable. I walked out with a new Acura and a new appreciation of their business model.

Michael Geynisman

Apr 6, 2016

Purchased a new 2016 Acura RDX few days ago. I sealed an internet deal with Sebastian Wrobel a few weeks ago, but then decided to re-negotiated the deal using a leverage of last day of the month and quarter. I let several dealerships offer the best price and Sebastian at Muller Acura easily beat all others not only by price, but speed of response, commitment, and truly speaking just normal human attitude. The other dealerships tried to "come on" us in, push other options, etc., but Sebastian simply found us the right car, proposed the best deal and stood by it. Great experience all in all!

devinp1

Apr 1, 2016

Love the car and the experience - 2 hours in and out. This was #5 from Sebastian and I will be back in a couple years for another one.Thanks. Devin

BillPaul54

Mar 30, 2016

Buying or leasing a new car is frequently not an enjoyable experience but it couldn't have been more pleasant for me yesterday when I leased a 2016 Acura TLX. Sebastian Wroebel was great to deal with from start to finish and I'm thrilled to be driving an Acura again after a 3-year hiatus. If you are looking for a new car, check out the Acura range and definitely shop at Muller's.

Terri

Mar 28, 2016

This was my second purchase from Muller's Woodfield Acura. German Perales was knowledgeable, easy to work with and was great with following up on the many questions I had during and after the purchase of my new 2016 TLX. The negotiations over price went smoothly and took a relatively short period of time. I never felt pressured about the purchase and was able to take the necessary time to feel confident that I made the right decision.

Craig

Mar 26, 2016

A 2004 Jaguar X-Type was advertised on the Internet for $4,929.00. I test drove the vehicle and was very impressed with it's condition. I was concerned that the "ABS" warning light was on. The salesperson said the problem would be repaired before delivery as "they were planning on repairing the problem anyway." The salesperson wrote an offer of $4,929.00 + $169.27 doc fees + $25.00 electronic vehicle registration + $371.44 sales tax (7.25%) + $196.00 license = $5,690.71 (exact price advertised) with the ABS problem repaired. I signed a counter offer to pay $5,000.00 cash price delivered with the ABS problem repaired. The sales person said he would ask his manager if they would accept the deal.The salesperson returned with his manager, Tommy, who sat down and handed me his card and said "I have to fix the ABS controller before I can sell the car. I won't risk my career or the dealership on one car. If I sold the car as is, and something happened, the dealership would be responsible. Here is the situation, we just ordered the part to fix the car from Jaguar and it cost $900. If you want the car, I will sell it to you for $5,800.00." I was shocked and said why would you say I would have to pay $109.21 more than the original advertised price? I said I should be able to purchase the car for the advertised price. Tommy said he couldn't sell the car for that price. I said if they would not sell me the car for the advertised price, it would be false advertising. Tommy said "it is not false advertising, it is just how it is." The actions of the dealership put forth by the sales manager Tommy follows the exact definition of false advertising.

Kevin C.

Mar 24, 2016

I agree with many of the earlier reviewers. This purchase was one of the most efficient that I have experienced. Bill Buehring was very knowledgeable about the vehicles and transparent on pricing. I highly recommend Bill and the Muller's Woodfield team.

acurardx

Mar 23, 2016

I just bought a 2016 RDX (slightly used) from Bill Buehring at this dealership. The experience was great. No pressure (almost no pressure), just a very friendly, knowledgeable, good guy who explains the options etc...Price was decent. I would definitely recommend this dealership to anyone looking for a pleasant buying experience. Thanks Bill!

me

Mar 19, 2016

Very fair pricing and straight to the point. Found them through True Car and this was better than my previous experience through Costco. No games, no pressure to take the long term warranty, no hype, just a very easy process. The one minor hiccup (no one's fault) was handled very generously!

Sebastian B

Mar 12, 2016

Lost faith in car dealerships,Until I met Jeremie Martinez and wood field acura.I felt like they were honest and straight forward.On behalf of me and my family,Thank you Jeremie.

new car,shar

Mar 12, 2016

Bill was great to work with-very polite and efficient! In no time at all we drove home a beautiful car! Would definitely go back!

Sebastian23

Mar 12, 2016

Lost faith in car dealerships,Until I met Jeremie Martinez and wood field acura.I felt like they were honest and straight forward.On behalf of me and my family,Thank you Jeremie.

Kennyk

Mar 9, 2016

After doing all my research online on the Acura TLX, I found what I was looking for at Mullers in Hoffman Estates. I walked in early on a Saturday morning and was promptly greeted by Sebastian. He was great to work with. I told him what I was looking for, he got the keys, went on a test drive and came back and got all the paperwork done all in less than 2 hours. What a great experience. I highly recommend Sebastian and Mullers for your next Acura purchase!!!

DS1335

Mar 7, 2016

I did my research and headed over to Muller's to look at the new TLX. The night ended with my wife leaving in a beautiful new TLX at the best price I could find in the Chicago area. We were treated with honesty and respect as valued customers. I would strongly recommend Muller's.

maxie0711

Mar 6, 2016

My experience with Muller's was EXCEPTIONAL!!!!!! Tommy, Seth, Nick, and Patrick were OUTSTANDING!!! They go above and beyond to make sure that their customer are happy. I highly recommend Muller to anyone looking to purchase a Acura.

GS1966

Mar 5, 2016

Due to heavy business travel my days were limited when I could go car shopping and so I had to work with difference people at Muller's Woodfield Acura. Both Jeremie Martinez and Barb Krajewski worked with me seamlessly. If there was a commission conflict for the salesperson I never felt it. I did my research and we had a fair and logical progression during our negotiation which was efficient and quick. The usual car dealer game of 'let me see what the manager says' and going back and forth and waiting was entirely avoided. To move it along General Sales Manager Nick Gianacakos came right out to where we were talking to support the rapid closing of the price. I am a second time buyer from this dealer and have been doing my service there for 6 years and am very satisfied with their service. I highly recommend them.

GS1966

Mar 4, 2016

Due to heavy business travel my days were limited when I could go car shopping and so I had to work with difference people at Muller's Woodfield Acura. Both Jeremie Martinez and Barb Krajewski worked with me seamlessly. If there was a commission conflict for the salesperson I never felt it. I did my research and we had a fair and logical progression during our negotiation which was efficient and quick. The usual car dealer game of 'let me see what the manager says' and going back and forth and waiting was entirely avoided. To move it along General Sales Manager Nick Gianacakos came right out to where we were talking to support the rapid closing of the price. I am a second time buyer from this dealer and have been doing my service there for 6 years and am very satisfied with their service. I highly recommend them.

Zachwieja

Mar 3, 2016

My wife and I have never owned an Acura and the buying experience we had with Jeremie made us wish we would have bought one sooner. Jeremie was honest, straight to the point and left us feeling great about the car we purchased. I would highly recommend Muller's and if you stop by, Jeremie is a great sales rep to work with.

fioreton

Mar 2, 2016

I recently purchased a vehicle 2016 RDX at Mullers Woodfield Acura dealership and could not have been happier with the entire experience! Seth Gibrick, who was my sales person with Nick Gianacakos the general sales manager were both outstanding! We went to several Acura Dealerships and by far Seth & Nick were the most professional, honest and most willing to negotiate the best price. If you are looking for a new Acura save your time and go to the Muller Woodfield Dealer and you will save money! I would absolutely recommend this dealership to family, friends and colleagues! Thanks again Seth Grbrick & Nick Gianacakos!!!Giuseppe

RShah

Feb 27, 2016

We've bought 1 car and leased 2 in the past 10 years. I've referred friends and family to them too. Not only is Sebastian the best sales person to deal with, but the whole dealership is awesome. Very knowledgable, never pushy, and very friendly.

Mlkirchw

Feb 26, 2016

I know cars and when they told me that A1 service code is an oil change and tire rotation, and then had the car serviced complete in 25 minutes I was suspicious. Sure enough, oil was still dirty, tires not rotated and I basically paid 70 bucks for a car wash. Brutal.

ToddR

Feb 25, 2016

I called Muller Acura's service department in the morning. They scheduled me for service the same day. When I arrived they diagnosed the problem quickly, had the part in stock, replaced the part, vacuumed and washed my Acura, and had me back on the road within 1 hour. Unbelievable service! Very courteous and friendly staff also. I highly recommend this Acura dealership for service.

rosiecheeks

Feb 24, 2016

We had the pleasure of dealing with Sebastian on our first Acura purchase and knew we would return to him for our most recent purchase. He did not disappoint! We walked away feeling satisfied and love our new car!!! We'll be back.

Me

Feb 23, 2016

Sebastian was genuine from start to finish. Not only did he respond to my inquiry on a Sunday, his follow up on Monday was professional and not pushy. Nothing about me appeared to allow Sebastian to treat me differently. I'm grateful!I did purchase a car and if the need for a car arises again ---- Sebastian is first on my list to work with!

Nick0418

Feb 20, 2016

Sebastian and Myles treated me as if I was family, never pushy. Best car buying experience is ever had. Definitely my car dealership of choice for now on!!!

ABzietaraTL

Feb 18, 2016

I need to say that my experience purchasing at Mullers Acura was pretty decent. Sebastian seemed welcoming and was very attentive to our questions. Saying so, he also professionally gave us a little space, and thats what usually is ignored by pushy salesman. Test drive (2012 TL) was no hustle and we werent buy now priced when we wanted to leave to see other dealerships car another high point to professional approach and good management.Super easy, fast financing, in and out in less than a half hour.So far so good I really like my TL I actually might come back one day. Looks like Acura is growing on me.

KO

Feb 18, 2016

at Salesman. Worked with German. He is a long time salesman of Muller and understands the importance of building a base of clients, not just pushing steel. He was very knowledgable about not just the products he sells, but cars in general. Made every effort to answer questions, not pushy and let the sale unfold under it's own pace. Very Friendly, genuine. Nice work German. Thank you.at DealershipDay of Transaction- very effiecent. Filled out the credit app online ahead of time so when I hit the door approvals were done. Loved this.Car was clean, washed, inside the service bay and ready to go. No waiting.Finance /paperwork- quick and easy. Always trying to upsell insurance or other. This is expected, but he handled it well and breezed though areas not applicable or of interest to us.No haggling, or dragging out. Deal was done over email. Again, efficient. Time is money.

Marlita

Feb 18, 2016

We knew that we had wanted an Acura TLX and had visited several dealerships, including those closer to our home than Muller. When I called Muller's Woodfield, Seth Gibrick, a Sales Associate answered the phone. Within seconds, I felt comfortable with his style and his product knowledge. He encouraged my husband and I to visit the dealership in a very non-pushy way. Seth showed us several options, but they didn't have the exact color combination we wanted so we left without buying. Seth didn't try to sell us something we didn't want. Seth kept in touch with me every few days, and after a week or so, was able to find the perfect car for us. Another dealership in our neighborhood had a very similar car, but my husband and I both felt it was worth the extra drive to work with Seth and the Muller team. We were not disappointed. His after-sale follow-up has been excellent and very enthusiastic.

AmBmazda5

Feb 10, 2016

I messaged Muller's on Super Bowl Sunday 2016. I received a reply early that evening from Bill Buehring that he would be in by 0830 the next morning to answer any questions I had about a Pre-owned Mazda I was interested in. Like clock work the next day Bill called. We discussed the car, everything sounded good and I scheduled a test drive for the afternoon. My wife and I arrived at 3:00 and was enthusiastically greeted by Bill who offered us a beverage after a long trip, (drove up from Champaign, IL). We then saw the car and took a test drive. By 5:00 p.m., my wife and I owned a new car and were on our way home. Great Service, Great Price, FAST transaction. Bill and Patrick (Finance) couldn't have done a better job, Outstanding!!

d_ru2016

Jan 29, 2016

I recently visited this Acura dealership and worked with Malik Hussain. After test driving the Acura ILX 2015 model I viewed online, I decided to put an offer of $23k out the door, as this used vehicle was listed for $23,929. The dealership countered at $25,292 and I passed on this offer. A few days later, Malik reached out to me to ask if I had found another vehicle and if I was still interested in this and if so, would I be open to moving forward with this vehicle if they were able to offer me the KBB price of $21,900 pretax, title, and doc fees. I explained that I would need to get a breakdown of everything before proceeding. I asked Malik to call me back and leave me a voicemail with the final price, as I was unable to get to the phone due to work. Malik did call me back, but stated in this message that he would like me to call him back, but left no information beyond that. Monday morning, I received another phone call from Malik and he was very abrupt and unprofessional in his approach. Malik asked me if I made a decision, even though I had no information to even decide on anything, and I then asked what the price was and he then revealed that they could not offer me the KBB price, due to there being a discrepancy on what I provided and he saw on KBB (even though I provided them with concrete information on the day I visited this dealership). I was appauled with this behavior and said that I would need to partner with another resource before proceeding any further with this conversation. Wednesday morning, I reached out to Malik to offer him a final price of $24k out the door, as I had a couple different offers on the table from other dealerships. Malik said he would speak to his used sales car manager and reach back out right away. I then called back 4.5 hours later, as Malik had yet to reach out, and he was totally caught off guard as if he had no idea what conversation took place earlier that morning. I asked Malik why he had yet to call and he said, with an elongated hesitiation, that he received a no go from one of his used car managers, but he was still waiting on the other. After listening to his response, I again reiterated to him that I would need a response by 5p.m. Malik said he would call me back right away. It is now Friday and I have yet to hear from this dealership. This dealership eptiomizes the exact opposite of service at its finest. They are a disgrace to the service industry and it is unimaginable that a dealership that conducts business this way can keep their doors open.

Ed V

Jan 29, 2016

I recently purchased a 2016 Acura TLX from Muller's Acura. The buying experience was outstanding. Couldn't have been better and it was mostly due to the Barb Krajewski. Barb spent the time going through the TLX's features multiple times with me. I don't know if I would have bought the TLX or not if I hadn't starting working with Barb but I do know I did buy the car because of her. Barb's knowledge, experience and great personality made the whole experience perfect. I told a friend I normally dread purchasing cars but Barb made the whole thing very enjoyable. Plus I feel I purchased a great car that I'm very happy with. Beyond Barb, I also wanted to say thank you to Patrick Douglas in Finance. He was pleasant and easy to work with. Nick Gianacakos introduced himself and was willing to help but because of Barb, no other assistance was needed.I would definitely recommend Muller's Acura. If you can, work with Barb.

mpierce1168

Jan 29, 2016

I came to Muller very well researched and to drive a specific SUV. I had a nice, low pressure/hassle test drive experience, but the sales piece really lagged. It didn't seem there was a great deal of interest in selling me the vehicle that day, even though I came ready to buy. However, after contacting the Internet Sales Director, I was able to reach a deal over the phone and then come back to the dealer to do paperwork. On my return visit, the environment was welcoming and everyone was very thorough to put everything in place and get me comfortable in the vehicle.I like the saying that you can't do wrong as long as you make it right and that was the case here; it was a start I hadn't anticipated, but it was resolved to my satisfaction and I'm very happy with my purchase.

Olaide

Jan 24, 2016

Amazing and fast experience. I have been a loyal customer for almost 10 years and I receive nothing short of an excellent customer service experience.

Vladimir27

Jan 24, 2016

Very friendly and professional dealer. Overall very grate experience. Not pushy as usual. But willing to work with customer to the costumer's outmost satisfaction. Finance side of the deal was very satisfactory as well.

cliff0936

Jan 19, 2016

I cannot recommend this dealership more. This is now my fourth Acura, and my second from Muller. The experience, from their flexibility to their amenities, is a pleasure. German Perales is as thoughtful, and considerate sales person as I have ever dealt with.

Mld313

Jan 16, 2016

I found Muller's online in a used car search, and was more than happy with the service they provided in purchasing my car. Whether you are buying used or brand new, their service level doesn't change and they were kind, accommodating, and helpful the entire time. I highly recommend!

Mohammad

Jan 12, 2016

Very easy, and satisfying purchasing experience. Malik is a great salesman and great guy, I highly recommend Malik and Muller. I did a major part of dealing online before I even got there. Excellent experience from start to finish. Would definitely go again in future.

plbeatka

Jan 12, 2016

This was one of the best and easier car purchases. Our sales person Sebastian Wrobel was very attentive and provided us the best service and got us exactly what we wanted. With three kids on tow thanks to Sebastian this was the best car purchase we have ever had and this was our 4 car we purchasedThanks to Sebastian and the muller team for the great servixe

Dan Vec

Jan 6, 2016

Fantastic experience. This was the 4th dealership I visited. I walked out on 1, Hung up on another and the 3rd didn't follow up with me like they said they would. Jeremie was knowledgeable and informative and he also helped educate me on the current auto buying market. I was in and out with a preowned vehicle in 90 minutes. I would highly recommend Jeremie and Muller Woodfield Acura as they helped make buying a new vehicle and enjoyable experience as opposed to a miserable one that 3 other dealerships made me feel.

Patti L

Jan 2, 2016

Have experienced some bad dealerships and salesmen in the past- but this experience changed my mind on how EASY car buying can be. Sebastian went above and beyond on our needs to find right car for our budget. Just an unbelievable positive car shopping experience. Sebastian treats you as if you were a long time friend and is not pushy into making a deal, just wants get you the right car for you! Thank you, Sebastian for the great experience- I will be back to buy my next car from you- Sebastian you really made car buying a fun and EASY experience!!

MDX123

Dec 29, 2015

One of the better car buying experiences I had, everything was straightforward, clear and to the point. No unnecessary haggling or pressure, hidden "fees", services, trying to "push" products like paint protection, etc. (these were offered, but the salesman wasn't pushy, which could be the case in a lot of dealerships). Matt was knowledgeable and clear throughout the process, everyone was great to work with. We came to an agreement that was acceptable to both parties fairly quickly, overall great experience.

Guroguy

Dec 27, 2015

I came from Wisconsin for this new tlx purchase and glad I did. Everything was straight forward while doing the transaction.Did a majority of the work online before I even got there.

John/Giuseppe2015

Dec 23, 2015

As an out of town car buyer, Sebastian Wrobel was very clear and concise throughout the entire car buying process. If you are looking for a straight forward buying experience -my family and I highly recommend buying from Muller's Acura and Sebastian!

sdimm35173

Dec 23, 2015

Very easy, low pressure purchasing experience. Sebastian is a great Salesman and great guy. That's why I will continue to purchase vehicles from him and recommend to my friends.

Frank Russell

Dec 21, 2015

My experience at this dealership was bar none the best car buying experience I have ever had. They were professional, quick and honest. Barb, Chris and Myles made the experience very easy and painless!

Tim321

Dec 20, 2015

We worked with Matthew to find a new vehicle for my wife. After many questions answered and a few visits back to the dealership, I think we ended up with the right vehicle at the right price. Matthew was very professional and easy to work with!

TheColliers

Dec 14, 2015

Mathew (new to this location), got us started and put us at ease by answering our questions and getting the help we needed. He and Patrick were very down to earth. They made choosing the right car easy and we left feeling confident that we made the right choice for our family. The enviornment was very professional yet laid back enough to make u feel at home. We could not have asked for a better place to make such a major decision with comfort and ease! Our family thanks you all!

Tia03

Dec 10, 2015

Bill and patrick took care of me! They got me financed they got me the car that I wanted and I was in and out in about an hour I was in disbelief but they pull through for me and I appreciate it I am one happy customer.

SebastianZ

Dec 7, 2015

Great customer service. Sebastian is very knowledgable and professional individual. He was very patient with me. I would recommend his services to anybody looking for Acura vehicle. Thumbs Up.

Acura tlx rk

Dec 5, 2015

I've been purchasing Acura cars from this dealership since 2005. I have always been welcomed each and every time I have been there. My sales associate Sebastian always does what he can to get me in the vehicle I want. This last purchase he went out of his way to personally locate and pick up the vehicle I was looking for. How could you ask for a more dedicated employee that does that for his customers. I wouldn't go anywhere else to purchase an Acura!

Annie123

Nov 30, 2015

Seth, our salesman, was great from the moment we walked in the door till he shook my hand and handed over my new car keys! Great experience from start to finish. Myles, the finance director also made the process as smooth as can be. And of course I love my new Acura!

MSU>UM+OSU

Nov 26, 2015

Sebastian was prompt, thorough, direct and friendly in his communication. When I expressed a desire to communicate initially only via email he provided the information quickly and completely. Once at the dealership he had the three vehicles ready to test drive even though we provided very little notice we were coming. We never felt pressure to purchase but were compelled to do so because of Sebastian's knowledge of the vehicles , friendly demeanor, and willingness to negotiate. The finance termsand closing experience in general was also very positive. Sebastian took ample time at the delivery to explain all the features to us.

Brian Reck

Nov 24, 2015

We had a fantastic experience with Jeremie Martinez with an Acura ILX. He was so knowledgeable, accessible and provided an outstanding experience. Everyone in the dealership was very attentive and personable. I would highly recommend Muller's Woodfield Acura.

ds

Nov 24, 2015

Sebastian provided great customer service in our car purchase. He was very easy to work with and kept on top of our needs all along the way. I highly recommend Muller's and Sebastian.

rvbc2894

Nov 24, 2015

Sebastian was so personable right from the get-go. Very professional and knowledgeable. We had a horrible experience at another car dealership, and Sebastian and the rest of the crew at Muller's blew them about of the water completely! We HIGHLY recommend going to Muller's! Thanks guys!

Hristo and Donika

Nov 23, 2015

We bought new Acura MDX in June of this year and we were very satisfied from the costumer service!And here we go again with another MDX on the road! Dane Lyons provided excellent service and answer all questions that we had for our new vehicle!

Robert

Nov 19, 2015

There was some confusion regarding e-mail correspondence and final cost. Hopefully we can resolve it and finalize our contract. We are waiting for a reply from the dealer.

Writer173

Nov 18, 2015

Good facilities, but the sales force is marginally sketchy. Was treated like a number by Jeremie Martinez as he played the classic "mysterious manager" game to pull a price out of nowhere. Shorted me $500 on my trade-in and claimed that the price couldn't be lower.Isaac from Internet Sales texted me on the last week of October. He promised to beat any price, even the generous offer that Acura of Libertyville gave me.Um, no. Acura of Libertyville treated me with far more respect and openness than Mueller did. I'd rather go 30 minutes out of my way to a place that knows what customer service is supposed to be like than 5 minutes away to be treated like a sales statistic. I should add that neither Jeremie nor Isaac were willing to take constructive criticism.The only reason this place gets two stars is because 1) they do have nice facilities and 2) at least they didn't pull an attempted bait & switch like Arlington Acura did when I wanted a blue TLX, V6 with Tech package & SH-AWD. Arlington Acura claimed that all blue TLX's were early batches with bad transmissions.By the way, I emailed Isaac to offer him positive feedback on a rating site of his choice as a consolation prize. He didn't bother to respond. So, Isaac, you get a half-hearted "go here if you want slick salesmen with good facilities review."

ise_66

Nov 17, 2015

Went to buy an Acura Sedan for my Lexus. There war no one to greet me and no one on the front desk. Finally when I managed to get a salesman he was rude and obnoxious. Never going there again. I have never seen such a poor luxury car dealership especially when there are no customers visible.Stay away.....this place is no good. I am taking my business elsewhere and so should you.

KB LOGISTICS MGMT INC.

Nov 17, 2015

Best car buying experience I have ever had... In and out quick and left feeling like I received the very best deal... I will be back and will giving George Sarkisian name to everyone I know looking for a new vehicle. If you want to buy a great car, and get taken care of, the way your supposed to? Go see George Sarkisian at Muller's Acura... He is the very best!!!!!

Lion

Nov 5, 2015

Their service was fast, and matched my quote from other dealer by a little bit better. The only concern was that the trade-in price for my older car was lower than that quoted by another dealer.

PaulSchnoor

Nov 4, 2015

Had an excellent experience purchasing my car. Worked well with my sales rep, George Sarkisian. He listen to my needs and made the buying process easy. Would recommend purchasing again form this dealer.

Snow624

Nov 4, 2015

Just purchased an MDX from Muller's and it was a great experience! It was an absolute pleasure working with Sebastian Wrobel and everyone else there! Sebastian made the entire process smooth sailing. I am so happy with my new vehicle. Thank you so much!!

RK Oden

Nov 3, 2015

I had a great and high-quality customer service experience at Mullers Woodfield Acura working with an excellent sales person, Barb Krajewski. Barb was a courteous, friendly and patient person who facilitated my trade in and carefully listened to my expectation for a new purchase. After selecting my vehicle of choice, she discussed my list of accessories and made suggestions that brought savings to the overall purchase price. Her coordination of all aspects of the purchase throughout the dealership to the business office, prepping the purchased vehicle, and explaining new state-of-the -art features made the purchase process a most enjoyable one. I appreciate the first rate customer service by Barb Krajewski and highly recommended Mullers Woodfield Acura.RK Oden

Oli4ka

Nov 2, 2015

We just purchased an ILX. I had been shopping around for a long time and they gave me a great deal on my car. Great Dealership. Thank You Bill for a Great Customer Service.

LoyalAcuraOwner

Oct 16, 2015

I have been a loyal Acura owner since 2005 and have owned several different Acura models. Unfortunately based on where I live in Alabama we only have one Acura dealer within 65 miles and they are very set on their pricing. When I decided that I wanted a TLX I began shopping around. I landed on a TLX at Mullers Woodfield Acura.. I contacted Sebastian who was as down to earth as they come and very positive and upbeat! I even appreciated his e-mail tag line "make it a great day" and the video he sent me of the car! Yes, I cannot forget Myles who offered competitive financing and had the deal typed up and overnighted to me the next day. They knew my situation, that I was in Alabama but they made me feel like I was there. They both were very accessible. My car arrived in all its beauty the morning after if was picked up. I could already see myself doing business with them again! With heartfelt thanksand appreciation,Jeff

bryanna

Oct 15, 2015

I was looking for a car and found one on this website and as soon as I emailed them about the car I got a response in less than two minutes. Sebastian answered all of my questions promptly and professionally. He was very polite and helpful. I traveled a long way to purchase the car and he made sure he set aside time for me to answer any further questions and make sure everything was taken care of properly. I was very satisfied with the whole experience and would recommend Sebastian and Mullers to anyone I knew who was looking for a new car.

Bsaun22

Oct 6, 2015

I just purchased a new TLX, and was assisted by Bill Buehring in Internet Sales. It was a seamless transaction and most was completed over the phone and/or email. Additionally, Bill was very personable, and provided great customer service. I would highly recommend Bill and Muller's if your looking for a new or used car.

Bob

Sep 30, 2015

Danae was terrific to work with - knowledgeable, responsive and efficient. Nice person and made experience enjoyable. Other folks at dealership friendly and follow-up has been solid. I would recomend.

JackDaniels

Sep 26, 2015

This is my 2nd Acura from Mullers, this time I worked with George Sarkisian. He is a great guy, very personable. I got a very good price on a 2015 TLX, a fair price on my trade in and I was in and out in about 4 hours. I love my TLX and am very pleased with the relationship and transaction with George and Mullers. Kim in service is great, excellent follow-up and service.

Raving Fan

Sep 22, 2015

Searched for a couple of months for a certified pre-owned MDX. Knew exactly what vehicle I wanted but was extremely frustrated by the customer service, or lack thereof, that I received from every car salesperson I dealt with. That all changed when I met Dane Lyons, Internet Sales Manager, at Muller. He truly listened to me, took time to understand my needs, addressed them all, explained everything thoroughly and made my entire car buying experience more pleasant than I could have ever hoped for. Once we finished negotiating my purchase I was sincerely thanked by Isaac Herzberg, Internet Sales Director. Isaac also assisted with delivering my MDX later that evening and just like Dane was extremely patient, knowledgeable and caring. Dane and Isaac are the Dynamic Duo of Acura car buying and you owe it to yourself to contact them if you are in the market for an Acura. I will definitely recommend them to my family and friends - as a matter of fact within days of my purchase I already did!

Oslopc

Sep 21, 2015

We were impressed when we first visited Muller Acura during our shopping process. Seth was very personable and knowledgeable and he was not a high pressure salesman like other salesmen we encountered. Once we decided the Acura RDX was the vehicle for us we knew the only dealership and salesman we wanted to work with was Muller's Acura.

Turtle9

Sep 19, 2015

Great experience! Just bought an MDX! Sebastian was wonderful to work with. Very friendly, extremely patient with me. I kept coming back for test drives. There was no haggling, quick and simple. Whenever I called or texted him, he answered almost immediately. Always there to help. Would definetly recommend to others.

Skork3

Sep 16, 2015

Wonderful experience! Quick and painless! Sebastian is the best and I truely appreciated his honesty! I never felt like he was "selling" me, he just gave the facts. My last 3 cars have been Acuras and I love them! Thanks Sebastian!

Sue311

Sep 8, 2015

No high pressure sales, very helpful, professional and made a process that is usually stressful actually a lot of fun! Dan walked us through the entire car and make sure we were comfortable before we drove away. Isaac was great at getting the ball rolling. Patrick was by far the most honest and easy to work with finance manager we have ever worked with. Very pleased with the entire process!

Leslie62

Aug 31, 2015

The Sales staff at Muller Woodfield Acura were phenomenal. They listened to my requirements for the type of a car I was interested in purchasing as well as answering any questions I had. Bill B, Dane L & Isaac you are awesome and I LOVE my NEW car.

Franjie501

Aug 30, 2015

Bought car online. Went smooth. Paperwork all in order car was exactly like online ad portrayed. Sebastian did a great job was persistent without being bothersome. Overall great experience buying the car sight unseen and coming from MD to Il to pick it up.

jjjjjjjjj123456

Aug 29, 2015

Highly welcoming and inviting staff. Transparent and helpful sales process. Bill B. was a pleasure to get to know, as well as the rest of the staff. I can't say enough how much I appreciated the upfront and honest experience. Highly recommended.

John from Indiana

Aug 29, 2015

Isaac handled the transaction with great personal & professional care. It was definitely worth buying from out of State. I will buy again from Muller's Woodfield Acura. Thank you!

senwia

Aug 29, 2015

Emailed late at night interested in a tlx. Got a call text and email from Sebastian with a ultra low number, maybe a gimmick. It wasn't. I was at work, and replied with a lease offer. They replied and accepted. Got me approved with a 618 credit score and treated me like I was a very customer. Truly no games or gimmicks. Sebastian was great, his energy was through the roof and he looks out for the customer. I'm loving my white tlx.

NewRdXowner

Aug 24, 2015

Sebastian was very easy to work with. He was patient and very straightforward about what he could do or not do. A very easy car buying experience where there was honest communication with no hiding anything!

mikerdx

Aug 18, 2015

We were looking for an RDX with a specific package and color at dealerships close to our home and had started working with one. Then came the bait and switch: they had what we wanted, then they didn't, it was being shipped, then it had damage but they could sell us something else or we would have to wait 2 months for what we wanted. As a last hope I called Muller, even though they were far from our house, and was told they had exactly what we were looking for in stock and they would match the other dealer's price. We filled out some paper work online and when we went in the car and all paperwork was ready for us. Muller was able to turn what had become a car buying nightmare into a very clear, friendly and open experience. They were great every step of the way, even beating the other dealer's financing costs. I would recommend them to anyone and will go there again, even considering the distance.

PBF2015

Aug 17, 2015

This is the 2nd time I've had the pleasure of dealing with Muller's Woodfield Acura. First time was in 2009 when another dealer up the street wouldn't even give us the time of day, LITERALLY hardly said a word to me and my mother. As we we're driving home we pulled into Muller's and she drove out with a brand new RDX that afternoon. About a month ago I was in the market for a new TLX, contacted Muller's spoke with Dane told him what I was looking for, and the process began, although I was a little more particular on the vehicle and options than my mother was, after a few weeks of phone/e-mail conversations Dane and I made a deal on my new TLX, I've had the car about a week and love it! These folks are all fantastic including the parts and service department. Shout out to the entire team that helped put this deal together Dane (Sales) George (Sales) Issac (Sales) and Brian (F&I). You have indeed gained a long time customer (even with a 45 min drive to get there). A++++ for all of you and thanks again!

Bottled Lightning

Aug 7, 2015

I went into this dealership at the recommendation of my friends and was pleasantly surprised to be greeted by a smiling salesperson, Seth. He made sure to go over everything with the new ILX we bought, and made the purchase painless. Patrick in finance was very professional, made our transaction go smoothly, and informed us about all of our options. He helped us get the best rate and long term coverage for any breakdowns.We will only come here for service and will recommend all of our friends to visit the Muller auto dealerships for their vehicle needs!

billy462

Aug 3, 2015

Mike Muller just as rude & ignorant as his sales people .What a hypocrite with his commercial about family values. Explained how rude his employees are and deceitful when trying to make a purchase yet Mr Family values doesn't care about that. It's all about the dollar and his BS commercials where he portrays himself as family oriented and family values. Don't buy anything from this hypocrite.

jimvbsr

Jul 22, 2015

German was excellent to deal with. When the situation arose that we needed the RDX sooner than later he became very helpful in this situation. His recent call to check on how thing are going with the RDX is appreciated. This is the second automobile I have purchased fro Woodfield Acura.I would like to thank Chris Eugenis for his help in speeding up the delivery of the RDX. His personal call to my wife about her concerns is appreciated.I would recommend this dealership to anyone. They are extremely professional, honest, and makepurchasing an automobile a joyful experience. Jim Van BoschP.S. There Service Department is excellent and the Service Manager is a joy to work with.Jim Van Bosch

Pat31

Jun 29, 2015

Just bought a new TLX. Seth and Bill made it an easy process from start to finish. Got a good quote from Bill via the Muller web site, then met Seth at the dealership. Nice, up-front process, answered all questions and kept the things moving.

DI0911

Jun 28, 2015

Acura has awesome customer service no pressure like at other dealerships they help you make the right choice and I would highly recommend it to friends and family.

dc4301

Jun 26, 2015

Very comfortable with the whole experience. No pressure from salesman Bill and Patrick in finance actually saved us money with a recommendation. Would not hesitate to buy there again.

Ram

Jun 26, 2015

I am from Michigan and I found the CPO MDX I was looking for at Mullers. I worked with George Sarkisian Internet Sales Manager. George was very nice to work with and he understood my requirements. He took me on a virtual tour of the SUV on the phone describing all the details of the vehicle, it was like being there myself. I drove to the dealership yesterday and had the car delivered in couple of hours. The Finance manager Myles Bauer was another great person to work. No pressure/hassles at all. In and out quickly. This is the easiest and most seamless car buying I have ever made!. Thanks George and Myles!

Jerry K.

Jun 25, 2015

I purchased a used Toyota 4Runner in February, 2015, but purposely waited until now to write this review. Driving this vehicle back to Denver, and for several months after, would have reveled hidden problems that may not have been brought to my attention by the dealership. I'm happy to say that my 4-Runner turned out to be exactly as described over the phone, immaculate and in perfect running condition, and absolutely nothing wrong with it. My compliments to Cameron Walls who helped me through the entire process, between my home in Denver Colorado and Hoffman Estates Illinois. His honesty, knowledge and experience made this buying transaction easy and understandable.

Oscar TSX

Jun 24, 2015

Great Dealership, Thank You Issac Herzberg for the Great Customer service.Easy to do business with, no pressure and a quick paperwork process got me in and out quickly.

Garyjp

Jun 22, 2015

Bill did an excellent job explaining the features of the TLX in a manner that did not pressure me to purchase the vehicle. I had an excellent experience working with Bill and Isaac. My wife and purchased an MDX from Muller in 2010. We had an excellent buying experience then and the experience was just as good or better this time. I also know from experience over the last 5 years of Mullers service of our MDX that service of my TLX will be first rate as well!

Hristo and Donika

Jun 21, 2015

Friendly staff easy to deal with! George and Dane know how to deal with costumers to show their best way to get the right vehicle for their needs!

TLXOWNER

Jun 12, 2015

Easy to do business with, no pressure and a quick paperwork process got me in and out quickly. Go see Richard Kaskel if you need an Acura!

Andi Kristo

Jun 8, 2015

This was my first Acura buying experience. I drove 8 different SUVs over 3 grueling days not feeling a connection to the car until I drove the RDX with Advanced Package. I had seen it's availability on Cars.com, sent an evening email request and within 10 minutes I was contacted by Sebastian Wrobel from Muller's Woodfield Acura. The next day I arrived at the dealership to be greeted by Sebastian with a huge, friendly smile and hardy handshake. Over the next few hours, Sebastian made the decision process very interesting, we laughed a lot, he listened to my concerns and requirements, answered my questions, explained the RDX features and appreciated my humor. I had no intention of purchasing the car that day but I had done all my research, knew what I wanted to pay and what I would accept for my trade in. Sebastian and his manager made that happen. I look forward to many years of great service with an on going relationship with Sebastian and Muller's Woodfield Acura.

Mark K

Jun 5, 2015

For the first time in my life, this was the easiest car purchase ever.Isaac Herzberg was the first to respond to my e-mail inquiry late Wednesday.Next morning I had a call from Sebastian Wrobel presenting a very reasonable offer followed up in writing by e-mail.No haggling, no gimmicks, no back and forth trips to the manager. Very easy and pleasant.Sebastian was very helpful, professional and knowledgeable. Also, friendly with good sense of humor. Myles Bauer, the guy who took my money, was also great.Will recommend Mullers Woodfield Acura to all my friends.

Acura fan

Jun 4, 2015

We purchased the MDX equipped the way we wanted thru a lead on Cars.com. Nick Elbert our sales rep, could not have been nicer or more helpful. He was super on the phone & at the dealer ship. We came from Toledo, Ohio to complete the deal because our local dealer did not have a vehicle equipped with what we wanted. The car is great, our fourth Acura, our second MDX. The fuel efficiency is really a step up from our older MDX. It averages 40% more miles per gallon combined highway & city. My wife loves it more each day. We also got a great price.

Italy1998

May 27, 2015

Went to Muller's Acura and had a great experience buying my RDX. Dane and the staff were really friendly and knowledgeable. The dealership was nice and clean which contributed to a great day. I would recommend this dealership to anyone looking to buy a new Acura or any kind of car.

JReich

May 21, 2015

I worked with Sebastian Wrobel in buying my Acura RDX. He was fantastic. He was very personable and polite. He had tremendous knowledge of the vehicle and the entire process. He was also very helpful in working through the trade in of my old car. I would recommend him to anyone looking to purchase a vehicle.

Scottgas

May 19, 2015

The Muller team (Sebastian & Myles) that I worked with made everything super easy, from my first inquiry to driving away. Painless financing & competitive pricing of an excellent use vehicle.

Acura2015

May 16, 2015

I just purchased my 2015 RDX. The whole process was easy and pleasant. My sales person Sebastian was very knowledgeable and accommodate he helped walk me through the entire transaction flawlessly. I would recommend this dealership and sales team because they are professional and not pushy; they were passionate and patient making the entire process very pleasant.

Rudis

May 15, 2015

run from this dealer service.they just guessing not fixing.charged 300 for nothing.be careful

J. Killen

May 12, 2015

I am a very busy working mom. We received a great cash offer on the car I owned so I was on the hunt to find something new. I had reached out to several dealerships by email and Sebastian at Muller's Woodfield Acura was one of the first to reply. He took the time to answer all my questions and replied to every email very quickly & professionally. He was not pushy, but very friendly and interested in helping. I am in sales myself and he really was very sweet. I explained to him, and the other dealers, I wanted to have numbers all figured out (monthly payment & money down) before I drove out to see any cars. We came to a VERY good agreement by email so I was skeptical when I drove out. When I got there he delivered exactly what we agreed to. Absolutely NO shenanigans!!! Sebastian went above and beyond to make sure I was 100% satisfied. Everyone at the dealership were super nice & friendly. Most of the paperwork was completed before I even got in (per my request) so I was in and out in a few hours! I would HIGHLY, HIGHLY recommend Sebastian and Muller Woodfield Acura!!! Oh, and I LOVE my new RDX ...

LarryG

May 6, 2015

Purchased a used Lexus ES 350 to replace a smaller vehicle that I had grown out of. Barbara is a great sales consultant. I received a very fare deal on both the car I purchased and especially my trade-in. Muller made the experience feel like a real Win - Win. Family and friends have purchased Acuras from Muller in the past, so I'm glad I took there recommendation when I was looking to upgrade my vehicle.

ktina

Mar 29, 2015

Great customer service, just right paperwork processing time, no hassle, awesome communication. The best car buying experience I have had. I will come back for my next vehicle

Pat & John

Feb 15, 2015

Barbara was very pleasant & knowledgable from the moment we walked into the dealership. We have leased 3 MDX from Muller's because of their great customer service.

JF

Jan 15, 2015

Mullers acura has an amazing staff! i found the car that i wanted which was a Acura TSX and they really worked with me on getting it down to the payments i could afford. They are extremely kind, friendly, helpful, and honest. They make it a great experience for you. You can tell they really value their customers and try to make it happen for you as best as they can. If you need an Acura i definitely recommend Mullers! I could not be more happier with my purchase and will continue using this dealership in the future.

CarFan1

Dec 8, 2014

Overall I had a great experience at Muller Acura working with Barb. Like most people, I shopped around online and at a few different dealers before deciding on buying an Acura. Ultimately, Barb and the Muller team were the most professional and knowledgeable about which car was right for my wife and I. I would absolutely recommend anyone in the car market to go to Muller Acura if they are looking for a good price and great service.

BW

Dec 5, 2014

Found what I wanted at a fair price. Purchase process was easy, no hassle, no pressure. Pleased with Muller and would recommend.

Brandon Rosales

Nov 29, 2014

First off I wanted to say that I had an amazing experience with this dealership. I was buying my first car and I was looking for a Honda Accord coupe in particular. I was working with an employee there named Kevin. He spent a month looking for the right car for me and didnt stop until he found it. He displayed fantastic customer service; the whole time that I was working with him and still makes the effort to do so. I went back to the dealership to see the car and it was exactly wanted I wanted and then some. I've had the car for about 3 months or so now and couldnt be happier with my purchase. They took care of me and listened to specific details that I mentioned to find the perfect car for me. I would definitely recommend friends, family, and others to this dealership. Great service and amazing car thanks!!!

Kim

Nov 26, 2014

Bought a new car from Richard. Best experience I have ever had.

larrys1969

Nov 26, 2014

I would like to thank Mark for his outstanding service and support. I recently called Mueller's service department due to a service mishap and pricing concern. Mark took the time to explain the product and installation pricing and informed me of Mueller's on-line coupon that would save me 15% off my entire bill.Based on the Mark's dedication to the customer, I am confident his team has the same passion and highly recommend Mueller's Service Department. Thanks Mark!Larry S.Elk Grove Vlg, IL2010 TL SH-AWD2008 TL TypeS (should have kept this one!)

brownbeast

Nov 25, 2014

I just purchased a new MDX from Richard Kaskel. Best experience I have ever had. He was a true professional. Very upfront with everything and very knowledgeable about the car. I felt I got a very good price and the whole process was seamless. I highly recommend that you see Richard for your next car purchase.

J78

Nov 22, 2014

POOR respond - I bought a 2015 MDX in July with The Protector protection, waiting 2 months about the warranty informaiton and called the dealer sales more than 3 times and left 2 message, receive no respond. Then after 4 months, called again and left an upset message to the rep and finally got attention and receive a call back same day. However, he promised to call back the next morning for status of the warranty package, then 2 weeks pastby. NO call back! still don't have POOR Customer service call - called today to schedule for software update, being transfer and on hold for 3 times for the service department to answer after 3 mins hold, at the end the customer service ask me do I want to continue to hold? Should I say - Yes for another 10 mins? This is not a good dealership service practice.

Bobbi is a very satsfied customer

Nov 20, 2014

I have leased 7 vehicles from Muller's Woodfield Acura. The entire staff treats me like family. They are always pleasant, kind, easy to deal with and fix whatever issues I have immediately. Recently, a tire appeared to be losing air. I suggested there might be a slow leak as that tire needed air a few times but the others were fine. They found 3 small holes in the tire and said I should purchase a new tire -- $300 with remounting and weighting it. I had been out to lunch with my sales person, Barbara, who happened to mention to the finance man, Myles, that I was getting a new tire. He said he remembered that I had purchased a tire warranty and that a new tire would be free, He told the service department and the cost was removed. I'm happily surprised that Myles remembered the warranty. I did find my paperwork after that but would not have even thought I had a warranty as it was from 2 yrs ago. Everyone at Muller's is detail-oriented and truly cares about their 'customers/families!'

Nicole E.

Nov 20, 2014

I'm the new owner of a 2015 Acura RDX and I couldn't be happier with my overall purchasing experience. Seth was our salesman and he guided us through the process of our trade-in, test drive and final selection in 3 hours. He was extremely knowledgeable, professional and did an excellent job with following up the next day to see if we have any questions. This is my second RDX purchase with Woodfield Acura and I would recommend them and Seth to all of our friends and family.

Bobbi S -- rock chic

Nov 19, 2014

I have leased 7 vehicles from Muller's Woodfield Acura. The entire staff treats me like family. They are always pleasant, kind, easy to deal with and fix whatever issues I have immediately. Recently, a tire appeared to be losing air. I suggested there might be a slow leak as that tire needed air a few times but the others were fine. They found 3 small holes in the tire and said I should purchase a new tire -- $300 with remounting and weighting it. I had been out to lunch with my sales person, Barbara, who happened to mention to the finance man, Myles, that I was getting a new tire. He said he remembered that I had purchased a tire warranty and that a new tire would be free, He told the service department and the cost was removed. I'm happily surprised that Myles remembered the warranty. I did find my paperwork after that but would not have even thought I had a warranty as it was from 2 yrs ago. Everyone at Muller's is detail-oriented and truly cares about their 'customers/families!'

MarMo

Nov 16, 2014

I received great customer service, great price for my trade in and was overall very satisfied with my experience at Muller's Woodfield Acura.

Carol Kronforst

Nov 12, 2014

Bill Buehring made the buying process very easy - answered my email right away but didn't pressure me. Myles in financing was also very helpful - explained everything very well. The whole process was great.

KBS

Nov 11, 2014

I bought a car last weekend from Muller's and was quite happy with my experience. The whole team was very friendly, and I didn't feel pressured to buy like I felt at some other dealers in the area. They addressed all of my concerns before purchase and helped with questions I had afterward. I feel I got a pretty good deal on the car I bought...overall they were great!

Rick J.

Nov 9, 2014

I worked with Jeremie, he was very knowledgeable about the products and seemed genuinely interested in making sure I was 100% happy with my decision. I opted for a certified used car after the salesman explained the benefits of either the new or used car. The finance guy was really great, the numbers all made sense and he had no problem going over anything I did not quite understand. the title of my review reflects the fact that Muller's Acura did not try and play a bunch of games, witch it seems is the norm with some other dealers. I had heard from a friend that these guys were really nice and I should check them out. I'm really glad I did. I would recommend to anyone who is looking for a car to come check these guys out.

mmm1980

Nov 8, 2014

I bought my second used Acura TSX at Woodfield Acura and although it was a busy day at the dealership, I was very happy with the service I received that day. I always go back to Barb because she knows how to take care of things quickly and make it feel like a personal experience.

horselady

Nov 7, 2014

I recently visited Muller's Woodfield Acura to take a look at the Acura TSX. I have always bought other brands in the past but my son told me to check out Acura. When I walked in I was greeted right away by a welcoming salesman by the name of Seth. He told me everything I needed to know about the TSX and why it was a better purchase than the other vehicles I was looking at. I have bought many cars in my day and this was by far the best experience yet. I can say Seth made me a Acura owner for life.

Happy Car Owner

Nov 5, 2014

After looking for quite some time for a used acura mdx, we found great inventory and service at Mullers. The salesman we dealt with, Seth, was extremely helpful, knowledgable, and fair. After dealing with so many other dealerships, it was a delight to have someone understand what we were looking for and help us find something at a price we could afford. I had some bad experiences with other dealerships in regard to lack of knowledge, trying to push us into something we didn't want (new) and very annoying followup calls and emails--even after we requested not to contact us. We love our used 2103 mdx and couldn't be happier with our new car or the service we received from Seth and the dealership. We'll definitely go back to Muller's and Seth for our next MDX.

Calafornia GIRL

Nov 1, 2014

just bought my third acura the first two i bought out of state just moved to chicago and from the start they treat u like family help me me with some other car issuues that did not pertain to this purchase. i got top doolar for my trade and was treated like a new car customer even no my car was three years old iwould recomend them to anyone !! i have definatly found a home for service in chicago . speacial thanks to kevin kane the manager and kevin olson was a amazing help as our sales man .

Frank

Nov 1, 2014

Contacted dealer by internet with great response. Call back by Bill was prompt and courteous. He gave me a great price quickly with no need for haggling. They beat all the other dealers by large. Drove five hours to buy my vehicle and the experience was quick and easy as well as the great price. My wife enjoyed it so much she was ready to buy another Acura immediately. I will recommend everyone in Southern Illinois make the drive.

Joe r

Nov 1, 2014

Kevin Olson in the sales dept was great. Would purchase another vehicle from muller Acura only he was my salesman. Great experience overall. He would be in management if this were my dealership. Can't wait to see the service dept for my first oil change.

Mac Ramos

Nov 1, 2014

Had great test drive today with salesman Kevin Olson. Test drove the new MDX for my wife and gave me more info i can take in. No sales pressure just very informative. Thanks will do business in upcoming months once my trade in gets paid off.

mma god

Nov 1, 2014

I called about a car I saw on cars .com my sales man Kevin Olson told me immediately that the car was not there anymore . Asked me a few questions find out what i was looking for . Found several cars that i thougoht word work ste up the appointment and when i got there he had the cars pulled up ready to show us was not pushy wentout of his way repeadadly to make us happy was not pushy i have sent three people there that were looking for a car and 2 out of the 3 bought cars . i have sence sent three people there to bu2 out of 3 bought the car and i recieved a finders fee for each one . this guys are with out a doubt the most profesional dealerships i have ever been to and this is my 12 car

Mr. Wilson & Family

Nov 1, 2014

Myself and Fiancee were helping my stepson find a great first car for him but needed to find someone to trust first . We found that and more at Muller's Acura of Wood Field ! We worked with this very knowledgeable and even more Professional salesmen, Mr. Olson . He walked us through the best inventory for what our needs or wants were . This is very important and tells any buyer that their goal was to give us the best value and quality for what our budget was and it's was clear that this was very important to them at Muller's . The service was Down to Earth and Friendly . In addition to that, everyone there, especially our salesmen Mr. Olson was Unique and Sincere ! In a word I would say Exemplary ! I have bought nearly one dozen vehicles in my life and honestly our salesmen was by far the best I've ever worked with . Was a real pleasure and when I'm ready to buy, which will not be long . I know where to go and would be shorting myself in everyway if I went anywhere else . Something else to mention, if you cannot find what you want or need ? The people at Muller's and Mr. Olson can find it for you too ! At least check them out and see for yourself , they are worth going to see ! Sincerely, Mr. Wilson & Family

Karen

Oct 31, 2014

This dealership is #1 in Professionalism and Service! I purchased my first Acura 8 yrs ago from the same Sales person who just sold me my 2015 TLX. I went 'shopping' at other dealerships and can attest that my experience at Muller's Woodfield Acura was far above any other. My Sales person provided me the individual attention and his knowledge that helped me make an informed decision. He worked closely with me to accomplish my goal. Over the last 8 yrs, the Service staff has consistently been superior which was another major reason for my choice to return to Muller's Woodfield Acura. The quality of workmanship for the price beats no other. I've had other family members take my lead and are now happy Acura owners (from Muller's Woodfield Acura). My Sales person walked me through all of the components of the car, explaining each in detail. He has also followed up with me to see if I have any additional questions. I cannot highlight enough the outstanding experience I've had with this dealership and would highly recommend it to anyone!

Ouarda Zahi

Oct 27, 2014

Just bought a NEW TLX from Malik Hussain, It was a great experience and it was a pleasure working with him, He got me in and out within 75 Mintues and I was very happy and shocked that I could get in and out of a dealership that quick! This was the best purchase I made, THANK YOU MULLER!

AKoklas

Oct 25, 2014

I am a three time-repeat customer of Muller Woodfield Acura, I have purchased a TSX, a TL and purchased a 2015 Acura TLX yesterday and I couldnt be more pleased. I had been greatly anticipating the release of this new model for a while now and was pleasantly surprised when my salesperson Tommy Pililimis called to let me know that the brand new TLX arrived and he even went the extra step to remember that white was my favorite color! He had the car ready for me and the process was smooth from start to finish. The GM Chris Eugenis was also involved in making a deal with my new purchase yesterday and I was pleased that for once a GM actually went out of his way along with the salesman to explain the numbers with me, most GMs are locked in the their office and dont interact with the customer at all. Being in sales myself, I have been consistently impressed by the way this dealership goes above and beyond to please the customer.

Disappointed customer

Oct 16, 2014

I saw an ad for the SUV I wanted and the salesperson told me that its available but someone is coming to see it later in the day. I applied for financing with my wife over the phone and was told that I was approved. Even after asking if one or both of us were approved, I did not get a response to that question. I got there before the other buyer, test drove it and agreed to the asking price after they checked out my car for trade in. When they told me my wife needed to be on the loan as well, I told them that with 3 little kids at home she would be there in 45 minutes to sign. Muller told me that they could not wait and sold it to the person who came after me. In my opinion, it was crappy service to not give details of the approval and then tell me, sorry, we can't wait 45 minutes to make the sale. AND, I was a REPEAT customer.

bennijet

Aug 13, 2014

I seriously cannot remember the last time I have been treated so well. Totally unbelievable! Kim is just awesome. She just went so far beyond the call of duty, took such good care of me, and I cannot say enough about her. She is a great asset to the company. Much thanks and appreciation to Kim and her manager, Mark. Not only do I love the Acura cars, I now love the service!!!! Such quality in both!!!!

nevar87

Aug 13, 2014

I purchased a 2012 TSX after several months of searching. I had the pleasure of working with Seth. When I first got there I had initially asked for another sales representative as he was the person who took my call and we initially discussed my interest in the TSX. When I got there, the rep was busy with other clients as I missed my appointment. However, after 20 minutes of waiting, Seth approached me and I told him my interest of viewing the vehicle. He went to talk to the other rep and within 5 minutes came and assisted me. He was very personable and overall the experience was pleasent and quick. Overall, I had a great experience and Seth provided great service and has even followed up, which in my book is meaningful to creating an overall great car buying experience.

Myacural

Aug 11, 2014

We just bought an MDX from the dealer. We worked with Seth Gibrick and we were pleased with his service and for being upfront with us and acting professionally throughout the process. Thanks Seth!

Kelly

Aug 1, 2014

I went to this dealership with the intent on being a repeat customer. I had bought a 2005 TSX from this dealership and have been pleased with the vehicle and the service department. I test drive the MDX with Tommy Pililimis and he basically just sat through the test drive. He was not offering any information about the vehicle or the features. I liked how the vehicle drove so I set-up an extended test drive on 7/2/2014. When I arrived the vehicle was not ready and I was given a dirty service loaner without the features I had requested. After the extended test drive I still liked the vehicle so I decided to give this dealership one more chance. I called the GM Chris Eugenis on 7/21/2014 to express the terrible experience I had had with the salesman and the dealership and to discuss how we could move forward with a final test drive as we had narrowed our decision down to the MDX and the Infiniti QX60. Chris never apologized for the poor service and then he stated he would have a salesperson call me. A few hours later Tommy called me to schedule a final test drive. I was shocked the GM sent me back to the salesman that I expressed concerns about! I asked Tommy to explain some of the safety features of the MDX and he said Didnt I go over those with you already? Again I was shocked by this response! In summary, I purchased the Infinit QX60 this week from Infiniti of Hoffman Estates. At the Infiniti dealership I received professional service through the whole process. Prior to every test drive a salesperson explained the features of the vehicle and the Sales Manager spoke with me during every visit. The treatment I received from Infiniti of Hoffman Estates is what you would expect when you are purchasing a luxury brandnot the unprofessional service I received at Mullers Woodfield Acura.

Kelly106

Aug 1, 2014

I went to this dealership with the intent on being a repeat customer. I had bought a 2005 TSX from this dealership and have been pleased with the vehicle and the service department. I test drive the MDX with Tommy Pililimis and he basically just sat through the test drive. He was not offering any information about the vehicle or the features. I liked how the vehicle drove so I set-up an extended test drive on 7/2/2014. When I arrived the vehicle was not ready and I was given a dirty service loaner without the features I had requested. After the extended test drive I still liked the vehicle so I decided to give this dealership one more chance. I called the GM Chris Eugenis on 7/21/2014 to express the terrible experience I had had with the salesman and the dealership and to discuss how we could move forward with a final test drive as we had narrowed our decision down to the MDX and the Infiniti QX60. Chris never apologized for the poor service and then he stated he would have a salesperson call me. A few hours later Tommy called me to schedule a final test drive. I was shocked the GM sent me back to the salesman that I expressed concerns about! I asked Tommy to explain some of the safety features of the MDX and he said Didnt I go over those with you already? Again I was shocked by this response! In summary, I purchased the Infinit QX60 this week from Infiniti of Hoffman Estates. At the Infiniti dealership I received professional service through the whole process. Prior to every test drive a salesperson explained the features of the vehicle and the Sales Manager spoke with me during every visit. The treatment I received from Infiniti of Hoffman Estates is what you would expect when you are purchasing a luxury brandnot the unprofessional service I received at Mullers Woodfield Acura.

MikeMcD321

Jul 23, 2014

After a very frustrating couple of visits to a different Acura dealer, and on a whim, I contacted Muller via the internet. As promised, I received an "instant quote" from Muller via email and a follow-up call the next morning from Malik, the internet sales specialist. He asked if I wanted to communicate by phone, text or email. I told him text was fine. I spelled out what I was looking for (a new 2014 Acura MDX) in black or graphite, with Tech package. I told him what add-ons I wanted and what I was willing to pay. He immediately told me that he had it in stock, agreed to my "ask" and invited me to come in by close of business Monday to finalize the purchase. My wife and I showed up, picked out the car we wanted and began closing process. After some relatively minor negotiations, Malik gave us a fair trade-in for our 2005 Honda Pilot (matched Carmax appraisal). Most importantly, EVERY aspect of the deal was met with no games. The process was smooth and stress free. Malik is a great "low pressure" salesman who lives up to his word. He will walk you through everything so there are no surprises. A great experience all made possible by Malik. I will get my new car serviced at Muller because they are honest.

Son

Jun 4, 2014

After weeks of searching I found a used car at the Woodfield Acura dealership that fit my budget and car requirements (year, mileage, color ...). After making my initial contact through the internet I was contacted by Sebastian. He wasn't pushy and I told him my situation that I test drove the car and new what I wanted but it was only a matter of getting the price. After going back and forth Sebastian was able to get a deal for me that was only $200 off my original offer. Getting there and finally meeting with Sebastian was a joyful experience as the whole staff is friendly, nice and not pushy. Even when going through financing and warranty they were not pushy. The only problem I had was with the service staff. The car had some scratches which I pointed out to them but they failed to fix them by the time I left and noticed them at home. I'll contact them later to see if they will fix it hopefully for free as they seem to value my business.

Mike

May 12, 2014

I called on a car I saw on the website and the response was quick, they calledd and said the car was available and would have it ready for when I got there.

Suzy66

May 2, 2014

The most seamless car deal I have ever made! Looked up my pricing on the internet sales and checked other dealers as well but got the usual run around! Until I called Muller and got Kevin who was more than willing to physically check the cars they had for me, and he gave me accurate and honest information on the phone! Went in that night and bought the car. He had Tommy helping us with all the paper work and he showed me how to set up my phone etc. He was awesome too! No BS, no hassles, just found what I wanted at a fair price! Would recommend this dealer to anyone!

vinyard22576

Apr 15, 2014

I purchased a 2013 used Acura TL last week and had the pleasure of working with Dan Blanchfield, Internet Sales Manager. Overall, my wife and I had a great experience! Dan was great to work with, extremely professional, and knowledgeable. Overall it was the most pleasant car buying experience we have had!

MatthewMcCann

Apr 13, 2014

Hello -Dealt with Dan in internet sales. Processes was very easy and fast. Got the car I wanted and was very happy with the dealership and the staff. Have zero complaints.Thanks!

Sebarr19

Mar 15, 2014

I'd rather go to the dentist than have to negotiate over the price of a new car but Dan made the process very pleasant!

Aturano519

Mar 3, 2014

The service here wss just great, everyone was wonderful.The sales person Seth was fantastic look forward to working with him again in the future.

AdamLight

Feb 27, 2014

From start to finish, my experience with the associates at Muller's Woodfield Acura was very professional and thorough. I was treated like I had already been a long-time customer, and the team at this dealership was very transparent. I could not imagine a better car-buying experience.

mattykid13

Jan 20, 2014

Dan was great to work with. He made it real easy for me to get in and get out with the car of my choice.

jsaul7

Jan 18, 2014

Dan Blanchfield was extremely knowledgeable about the Honda Odyssey that I bought there and the price was better than any other dealership in the Chicagoland area. It was a very low pressure, pleasant buying experience and would recommend it anyone.

kicho1977

Jan 7, 2014

I purchased a 2010 Acura TSX from this dealership on December 20th, 2013, after several visits and several unsuccessful attempts at negotiations with several different salespersons. I had nearly given up when I had the good luck of finding Steve Katsaros to assist me with the transaction. What had been a very frustrating and unpleasant experience before that turned into a smooth affair, with regular communication and updates, things promised being the things delivered, utmost attention to detail and most of all a great deal of friendly respect. As a result, this dealership made a sale and what had been a bad experience turned into a very joyous one. Myles Bauers patience, help and guidance through the financing and documentation process was also an excellent, positive experience, and I cannot thank him enough either... To boot, this was the lowest-priced certified Acura TSX of its year and mileage in Chicagoland!

Harish

Nov 30, 2013

When i was browsing for my used car and found that this dealer is having a Hond accord. based on my internet enquiry they followed-up me and provided good deals. but these were not in my budget and i purchased from another dealer.

StanGuill

Nov 27, 2013

Mark Chupeyda took the time to listen to my wants and needs and was able to find me the perfect vehicle, an Acura TL. Mark has a wonderful personality, easy going, and no pressure to purchase. The entire car buying experience was enjoyable. I was completely impressed with Marks attention to detail before, during, and after my purchase. The follow up and communication after the sale is outstanding. I am very impressed with Mark Chupeyda. He is an example of Automotive Professionalism. I cant say enough positive about Mark and his level of commitment to customer service.

MS2013

Nov 19, 2013

Let me start out by saying I bought my first TL from Muller's 13 years ago and they have performed all the maintenance on it. Their service department is the bomb, very friendly and forthcoming. Unfortunately, it was time to replace it and I went through the usual research via the Internet trying to determine what the right price on the 2014 model would be. I had email exchanges with a couple dealerships including Muller's and just found their replies to be more direct and less misleading. I came in and met Dan Blanchfield, the Internet Sales Manager and he was friendly, straightforward, and left out any of the BS that can make the act of purchasing a new car so painful. I feel I got the deal I expected, Muller's took into account my long history of leveraging their service department, and end-to-end, it was a pleasant experience. I would recommend Muller's without hesitation.

neversgerd1

Nov 15, 2013

Bought my fourth Acura here (second one from this dealership). Tommy was terrific. No hassle, no fuss. I was in and out with a new car quick and easy. I drive 40 miles out of my way to come here for maintenance. The staff is absolutely incredible here. Terrific service, terrific work, terrific follow up. Always up front. Never pushy.

Jderus

Nov 11, 2013

We are very pleased with the MDX we bought. The car was in excellent condition and the price very reasonable. Bob was very knowledgeable and helpful throughout the purchasing process. We would highly recommend this dealership!

Trans_99

Nov 5, 2013

Dan was very professional and extremely friendly. Overall a great guy to deal with. He was not pushing us to buy options that we don't need.

ahalak

Oct 28, 2013

Just bought 2014 RDX AWD on Saturday. If not for Mark Chupeyda, it would be just another visit to a dealer without purchase. However, Marks knowledge about SUVs, charisma, and willingness to get you a great deal - landed me this a car that is perfect for me. Nice dealer, nice deal, great car!

fposa

Oct 26, 2013

I was very happy with the vehicle and price, although I think (as usual) that I could have gotten a little more off if I was less tired. Dan was very easy to work with and very friendly. He knew his inventory very well and was able to find the exact car we were looking for on the first try.

keehn12

Oct 26, 2013

Great working with Dan. No hassles In the price procesd. Made our buy quick, convenient and simple. Would recommend Dan and woodfield Acura to anyone.

BigBBurrows

Oct 23, 2013

For me Dan Blanchfield is the perfect car salesman. Although in business to sell cars, Dan most sincerely and foremost wants to insure the car is right for you and meets your needs. Unlike other salesman I have worked with, Dan does not push vehicles and features you don't want. Dan also has excellent customer follow up. Of the ten or so other dealers/private owners I was considering buying from, Dan was the only one who contacted me daily through phone calls and emails and was very accommodating when I had to reschedule my appointment. I was actually going to look several other dealers before making my decision; which I have always done in the past, but it was Dan's refreshing honesty and lack of "pushiness" and the Muller Woodfield Acura Dealership's willingness to negotiate that made me buy a car at the first place i looked. Dan's follow-up was also first class. When on getting home with my Honda Odyssey, I found that there was no owner's manual in the glove compartment, Dan went out of his way to get me one. I truly appreciate Dan's way of doing business which I rate as second to none. For these reasons, I would highly recommend Dan and the Woodfield Muller Acura dealership to my family and friends and look forward to doing more business with Dan in the future.

tntmoceri

Oct 23, 2013

I bought a Mitsubishi Eclipse which boasted 105 point inspection, halfway home to Grand Blanc, MI., the engine oil light comeson, I call Dan and he said bring it in and we can look at it but not right away, we are backed up. I said I don't want to wait and he saidif you take it to a Mitsubishi dealer in Michigan, we won't back their service, I took it to the dealer and they replaced an oil sensor.When I FINALLY got my title, I emailed Dan and told him that I got the title and it was a faulty oil sensor -- NO REPSONSE. Also when I went to get thetitle transferred in Michigan they said for some reason, they miscalculated the sales tax so I had to pay for that additional cost atthe Secretary of State -- the bottom line is THERE WAS NO FOLLOW UP AFTER THE PURCHASE.

jogmen

Oct 21, 2013

Seth was great to work with. He was atypical of what most of us think when we picture a car salesman, in that, he was very low pressure and highly transparent about what could and could not reasonable be done - there were no games. I was fully expecting that I'd be purchasing a different make from a different dealer, but Seth got me to a price/value point that I couldn't overlook and ultimately won my business. He made sure to stay part of the transaction until I literally drove off the lot - helping oversee final detailing to the point where he rolled up his sleeves and pitched in. Great salesman, great dealer experience as a result.

Scottlorae

Oct 19, 2013

Mark Chupeyda was a good salesperson to work with. Low key, no pressure. Explained things very well. No pressure to buy extras. Overall pleasant attitude by all employees

biggmike313

Oct 14, 2013

Seth was wonderful, he really worked hard to get us in to the correct car. he was knowledgeable, helpful, honest... I would recommend him if your looking for someone who is setting new industry standards , and is above all customer focused.

gmassa79

Oct 2, 2013

My experience with Sebastian was flawless! He made an incredibly difficult and anxiety producing experience a completely enjoyable experience! I would recommend him and the dealership to anyone!

MichaelL123

Sep 21, 2013

Great experience of buying a RDX. Excellent services and friendly staffs of the dealership. It exceeded my expectations. Recommend others to go to this dealer for buying cars or doing car services.

Anonymous

Sep 18, 2013

I visited this dealership looking for a used Acura TL SH AWD. Salesman approached me and asked what I was interested in. I informed him and he said he will go check the system and will come back. After 15 minutes of waiting, I figured he wasn't coming back and I decided to just leave. As I was walking pass the building, I see the Salesman through the window laughing and spinning on his chair. I'm guessing he didn't even bother looking for the car and decided to just goof around with his co-workers. Also for a supposed luxury brand, this place did not feel or look luxurious compared to Lexus or Infiniti dealerships in the area.

Kubanty

Aug 31, 2013

Seth was very helpful and very polite. Not only did his service meet my expectations but he managed to get me a good deal. I will definitely recommend him to anyone looking to purchase a car.

Sagar213

Aug 24, 2013

GREAT SERVICE. Tommy was my sales rep and he was the best. Ive never had a car buying experience as nice as this one. I was able to get the car I wanted at a very decent price. Myles was also fantastic. He is the finance guy and was able to get me a very good rate. Very happy with the service. I would definitely recommend this dealership to my friends and family.

joearlm

Aug 20, 2013

These guys are awesome! This is my third car buying experience and hands down the smoothest. I am female, and had some reservations about purchasing from a dealer without "backup" but Tommy my sales consultant made the process painless. He was knowledgeable, and was able to answer all my questions with clear concise explainations. There was no pressure to purchase over my price range or include add-ons, and he even stayed late to shake my hand and deliver my car once the paperwork was completed. The icing on the cake...they beat my pre-approved financing by 3%!! I am recommending them to all my friends and family.If you are looking for a dealership who still understands the meaning of customer service choose Muller's Woodfield Acura, you will not be disappointed!!!

rickigirl75

Aug 16, 2013

I always have a great experience when at Muller's. John was busy with another customer, had Seth take care me (who has been with Mullers for about 3 or 4 months). Seth was so knowledgeable it didn't seem he had been working there for such a short period of time. Chris Eugenus was fantastic as well, couldn't ask for a better GM. Mullers is a fantastic dealership and would not buy a car from anyone else.

marton040

Aug 15, 2013

We knew what car we wanted, so it was just a matter of finding the right color and trim. We met Mark, our salesman, from the begging we new we liked him. He was easy to talk to, and answered every question I had. He showed us many vehicles until we found the one we ending up buying. He wasn't pushy at all and just made the arduous task of buying a used car much easier. He never lost patience with us, even though it took us awhile to decide.

dnawal2000

Aug 10, 2013

It was an absolute pleasure to work with Sebastian - he was very professional, courteous, great sense of humor, and friendly throughout the entire car buying process. I had 15+ days between when i ordered the car and it was delivered, Sebastian did an excellent job keeping me updated on the delivery, always responded to my calls/emails and had the car ready with all the accessories when we reached the dealership. He was very candid about the options/accessories I should get based on his understanding of our needs. In addition to focusing on selling me this new car, he made sincere efforts to build a long term relationship with me. I'd absolutely work with him again and highly recommend him to any car buyers who seek a pleasant and professional experience!

jgerrond

Aug 1, 2013

Sebastian Wrobel, our salesman, knew the Acura product line well and was able to answer all of our questions. He was not high pressure and was able to obtain the trade-in value on our car that we needed and the price on our new Acura RDX that fit our budget. Because of Sebastian's years of experience in auto sales, his friendly approach and sense of humor, he made our car buying experience enjoyable and the best we've ever had. Kudos to Sebastian and Muller's Woodfield Acura.John & Carol

Greg7

Jul 28, 2013

The team effort of this duo is superb. The internet inquiry w/ Sebastian was a very nice & friendly experience. When we visited the dealer, Bob Ingo was there to help us w/ all our inquiries, took us for a test drive twice, first we drove a FWD then an AWD to let us felt how each vehicle performed, he did an extra mile to satisfy our time at the dealer. No pressure felt in our part to close the deal, I would absolutely recommend this "duo" to my friends & family .

1_Happy_Customer

Jul 24, 2013

Right from the start, Mark Chupeyda made me feel important and valued as a customer. The entire experience was second to none. I would highly recommend Muller's Woodfield Acura and would certainly ask to see Mark.

TSXFAN

Jul 23, 2013

Was looking to replace my current Acura with something a bit newer and decided to head over to Muller`s to test drive a TSX, Not only did Sebastian go above and beyond any other salesman I have ever dealt with, Miles in finance came in under what the quoted payment was to be. Their team really worked to make me happy and get me in the car I wanted. No b.s., no sleazy tactics.just honesty and good customer service. Thanks again guys!

Musial77

Jul 23, 2013

I just wanted to work with a dealer that would skip all of the hassle and make my buying experience as pleasant as possible. I can tell you that I called several other Acura dealers and was given the run around. I made one call to Sebastian and he gave me straight answers to my questions. He delivered exactly what was promised and that is where I bought my new MDX. I would recommend you call him and work with Muller Woodfield Acura.

deafteacher

Jul 19, 2013

Recently I visited Muller's Woodfield Acura in hopes of leasing an ILX. I was completely satisfied with my experience with this dealership. I worked with Sebastian Wroble, and he was amazing! Sebastian was able to answer all of my questions, he was able to explain the policies of the leasing program, and he was able to demonstrate all of the terrific features in my new car (tech package, etc.) to me before I left the lot. Sebastian and the other employees were very accommodating and understanding of my finances/budget and were willing to make things work so a lease was affordable. I would strongly recommend this dealership (and Sebastian) to anyone who is looking to buy/lease an Acura. Sometimes buying a car can be a very stressful situation, but that was not the case for me this time. I was very comfortable here and will definitely be back when I am in need of another Acura.

JKRK Acura Fans!

Jul 19, 2013

For the past 2 years our experience with Muller's Woodfield Acura has been nothing but fantastic!! My husband and I are always pleased with the quality of professionalism and work ethic that we receive on our visits to Muller's. Our salesman Sebastian Wrobel is quick, detailed and extremely pleasant to work with. The finance department is always very helpful, our questions are always answered. We have purchased our last 3 Acura's from this group. When my husband bought his TSX last month, they took our trade-in and gave us full value for it. I will definitely recommend this dealer to anyone looking for an Acura. This is the place to BUY or LEASE your next car.

Specialk1079

Jul 19, 2013

I've just purchased my fourth Acura vehicle from Sebastian and I have to honestly say I wouldn't see or go any where else . As a female it can be intimidating to go into a dealership . Flash back to years ago when I went Mullers for the first time . I had my heart set on getting a vehicle that day , but Sebastian RECOMMENDED ME sell my car myself rather then trade it in . I knew then that I was at the right place . Sebastian has always been straight forward with me and for that I thank him, for this had not been my experience ANYWHERE before .My husband and I have had a TL, TSX , MDX AND our most recent was a '14 RDX . Might b my favorite so far ! In love with newer body style and smooth ride ! Also have to mention Miles Bauer in finance too ! He always makes sure u get best deal and works with u and makes u feel right at home . Service department, john I also applaud and mark in parts ! Give Muller's in Hoffman a try , ask for Sebastian - u won't be disappointed .

mnnk

Jul 15, 2013

Seth was very professional and personable. He had thorough knowledge of the Acura carline, including specs and option details. He was forthcoming and honest in negotiating price. It was a win/win for both parties.

frosty6

Jul 8, 2013

Take your hard earned money somewhere else.Sales people in this dealership were really nice to me only because they know I was really interested in buying the SUV. I test drived the 2010 MDX and the salesguy (Grant) gave me all the features and told me that it is a certified pre-owned vehicle and with a 127 point safety inspection. He even showed my the paperworks. Negotiation took a long time only to get around $100 off the display price. I bought the car because I really need it asap. The next day, after starting the SUV, I can hear a loud squeaking noise coming from the engine. Apparently when starting the engine on a cold weather, this happens. Really? 127 point safety inspection and this is what I get.And by the way, as soon as you signed the paperwork they are so much in a hurry to get rid of you. I will never... ever go back to this dealership again.

lee2056

Jul 3, 2013

If you are looking for a new or preowned certified Acura I highly recommend Sebastian Wrobel, internet sales manager. After inquiring about a vehicle online, he called me within five minutes ready to answer all of my questions and start talking about a purchase. Sebastian made me feel very comfortable once I arrived at the dealership. He was warm and relaxed and made it very easy for me to talk freely about what I wanted and didn't want. He was knowledgeable and confident and got things done in a quick and timely manner-from the test drive to completing all paperwork. Sharing in my excitement of procuring my new Acura, Sebastian gave me a hug and even took a picture of me with my beloved trade-in. In closing, I was a little skeptical walking into the dealership and needed to be reassured regarding some details of the sale. Sebastian's enthusiasm and experience was key in helping to allay my fears.

dwarmstrong3

Jun 27, 2013

The service was quick, timely, and friendly. Salesman Sebastian Wrobel was thorough, easy to work with, and very professional. I left satisfied and in the vehicle I wanted.

AdamK

Jun 21, 2013

After a long search for a MDX Technolgy, shopping, calling and driving from dealer to dealer.. I found the MDX I was looking for at Muller Acura.. I called to check on the availablilty and condition of car.. The salesperson confirmed it was in stock emailed me the 150 point certification, warranty information and even some service history.. I drove 30+ miles to buy from here.. When I arrived to the dealership the salesman Tommy showed us the car and gave us an in depth demonstration of the features like Bluetooth, Navigation, Hard Drive etc.. Negotiation's were easy and painless.. They gave me a fair price and excellent financing options.. I even bought a set of Acura running boards that they had installed while I was signing the finance paperwork.. Every aspect of my visit and purchase was on point and a breath of fresh air.. My salesman Tommy Pililimis was very professional and informative.. He knows his product and how to sell the cars and their technology and safety.. I will definetly buy again from Mullers Woodfield Acura..

seanm622

Jun 19, 2013

Bob was incredibly friendly and honest. He made the whole car buying experience easy and amazing (if there was a customer service option better than great, I would rate him that)! For any future car shopping I will keep him in mind first!

Crump19

May 21, 2013

We looked into buying a few different vehicles and in the end, we chose to buy from Bob Ingo at Muller's Acura because we had a feeling we were in good hands. We choose the Acura RDX becasue it is a superior vehicle to a couple others we were looking at but got a great offer at another dealership. I presented the same offer to Bob Ingo and since we enjoyed working with Bob if he could match it we were going to buy from him. Bob stayed in front of us regularly so we didn't forget he was there, and didn't put any pressure on us to push us away. I hope to buy another from Bob in the future.

ligler

May 16, 2013

This dealership is top notch, they are willing to work with you in a friendly manner that is beneficial to both yourself and the business. Sebastian Wrobel is an extremly knowledgable sales person who is some you can trust has your best interest in mind. Sebastian was able to walk me through teh acura line up and intelligently discuss the difference is cars, while keeping in mind the end goal and budget i had. He makes teh sales process easy and laid back and isnt pushy in anyway. I would send anyone in the market to buy a car to Mullers but mre importanlty to Sebastian Wrobel. You will recieve the best service and sales process that will be unmatched by other dealers a true five star experience!!

emmaff

Apr 30, 2013

Overall best car shopping experience ever! Sebastian Wrobel was so easy to work with! Well worth the 150 miles to get my car . Love my new TL.

Jeff

Apr 23, 2013

Went to this dealership with the intent on being a repeat customer. I had bought a 2008 TL from this dealership and was extremely pleased with the whole process. When i arrived at the dealership it did not take long to get the my 1st disappointment. My salesman no longer worked at this dealership and i i was about to find out why. After test driving the vehicle i was intrested in i was going to attempt to make an offer when i was told that what they wanted to give me for my vehicle. 5k less than blue book. i have been buying cars for a while and i know that you do not get blue book when you trade a car in but 5k less than what it's worth. I took my business elsewhere and i would suggest anyone else attempting to buy a car does the same. This dealership has a completely different set of peopple working for them now comapred to when i bought my first vehicle from here and i would not be surprised at all if this dealership does not last much longer. Too bad, i thought i had finally found a good dealership with a good set of people. Could not be any farther from the truth. Very Disappointed....GO ELSEWHERE.....

AgnieszkaS

Apr 7, 2013

Sebastian Wrobel was very knowledgeable in regards to the car and financing options. He was also very friendly, honest and easy to work with during the entire process. We would highly recommend Sebastian to anyone who's in the market or considering purchasing a new or used vehicle. We are looking forward to working with him in the future.

samueldgov

Apr 6, 2013

Drove an hour to go look at a suv. Talked to a sales person on the phone and had said the price was negotable. Test drove the suv and noticed it needed an alignment he assured me it was fine but I never mentioned to him that I worked on cars for a living and did alignments all day so i could clearly tell it was out. After inspecting the engine I was prepared to make a cash offer and did so, and all he said was it was an insult, and never even tried to come down the listed price. so I took my business a few miles away. I would never recommend this dealership.

Michael K

Apr 1, 2013

I bought a 2010 Certified Acura TL there yesterday that I found on cars.com. The car was in excellent shape, they had just installed new tires and brakes. The salesperson and finance guy were knowledgeable and friendly. It's a good place to buy a car, I would recommend them to anyone.

tgriffin229

Mar 27, 2013

My wife and I recently leased two new Acuras from Sebastian Wrobel at Muller's Woodfield Acura. We initiated our purchase process online by requesting quotes from 5 area Acura dealers. Sebastian was quick to respond to our inquiry and thoroughly answered all of our questions. Sebastian not only provided the best online quote for the vehicles we were interested in leasing, but he gave us personalized attention above and beyond the other dealers to ensure the lease programs best fit our needs. When we first contacted Sebastian, we were nearly a month away from leasing our new vehicles and Sebastian never pressured us to make the deals sooner than our desired timeframe. After getting all of our online quotes and speaking to several dealers, we decided to bypass all of the closest Acura dealers and drove 45 miles to purchase the vehicles from Sebastian.Upon arrival to Muller's Woodfield Acura, Sebastian greeted us at the door with a friendly smile. He showed us to our new vehicles that he had prepped and ready to go. Sebastian provided us with ample time to test-drive both vehicles and answered all of our questions about them. When it came time to complete the paperwork, Sebastian had prepared the papers before our arrival and got us through the process in a timely fashion. Throughout this purchase process, we found Sebastian to be a class act who genuinely appeared to have his customer's interest at heart. We are grateful that we found Sebastian Wrobel through our online search and we would highly recommend him and Muller's Woodfield Acura to anyone purchasing a new vehicle. Sebastian truly provided us with the best car-buying experience we have ever had!!!Thank you Sebastian!!!Tim & Terri

RonHunt2

Mar 3, 2013

John was professional in his sales approach, provided a very competitive price, and went out of his way to make the purchase as simple as possible (e.g., he brought the required documents to my office for me to execute prior to picking up the new vehicle). When I brought my wife in for a test drive, he was well prepared for our visit, with a vehicle ready for our immediate use. His respect for our time and professionalism was much appreciated. The other members of the dealer staff I encountered were equally professional. It's apparent this dealership understands the time sensitivity of busy professionals.

MV2000

Feb 13, 2013

Sebastian was very helpful, very friendly, and easy to work with. He was also very straightforward and there were no "surprises" at all during the experience. He told me all the facts about the car, and the price was very reasonable. He was very attentive to questions and supplied all the information I asked for. Overall, great experience and Sebastian was very helpful, honest and friendly!

jrbreaux

Jan 14, 2013

I am a longtime Acura customer and was looking to lease my fifth Acura vehicle. After doing my homework, I decided to request an Internet lease quote from Muller's, based on their selection and location. I was quite surprised at the excellent lease rate quoted, and within minutes, salesperson Sebastian Wrobel contacted me asking me how he could help. Aggressive sales tactics will quickly send me packing. But the only thing aggressive I received was further confirmation of the great sales price and lease payment. No haggling, no up-selling, no pressure.After exchanging some basic information, I drove 120 miles to Muller's anticipating an easy sign-and-drive experience, and that's exactly what I got!! I was greeted by friendly staff and Sebastian was ready to answer any questions or address any concerns I might have.The finance department at Muller's was easily the fastest and friendliest I've worked with in my 33 years of buying cars. No surprise numbers, no pressure to buy add-ons I don't really need, and all of my questions were answered clearly.I understand that dealers need to be profitable and customers want to be treated with respect and fairness. I feel that my experience at Muller's met both those expectations and more. I will definitely recommend Muller's and Sebastian Wrobel to my friends and family, and I look forward to coming back in two or three years for my next great deal!

ksvang

Aug 30, 2012

Wow lots of great reviews. My wife and I must be the only ones who had bad experience at this dealer.This is her letter to Mueller, and Acura HQ.Dear Management of Mullers Acura,I had hoped that when I sent this e-mail out it would be on better terms. My husband and I purchased a 2012 Acura TL from your dealership last weekend on August 25. We had been working with Sebastian Wrobel via e-mail. We are from Appleton, WI. When our offer was accepted we made the decision to drive the almost four hours to Illinois to complete the paperwork and drive the car home. It takes a lot of trust to make a $37,000 purchase based on a few e-mail exchanges and pictures on the internet. But we did our homework on Mullers Acura and felt were in great hands. You had exemplary comments and came highly recommended. We were confident we did the right thing. Unfortunately that trust dissolved when we finally got to your dealership. We were rushed through the paperwork, was shown the car while it was being prepared to be taken home in the service area. We were not offered a test drive, please remember this was the first time we ever saw the car in person. Finally we waited for about three hours before we even got to Finance to complete the paperwork. We got to your dealership at 12:00 noon. That was three hours of waiting.We did not get a walk-through on how to operate the vehicle. We spent 15 minutes in your lot trying to figure out just the basics before we felt comfortable driving it back to Wisconsin. Earlier when we asked Sebastian for directions on the best way to return to Wisconsin using highways his reply was, Your car has a GPS youll figure it out. That was rude and unprofessional. He should have been more sensitive to the fact that we drove almost 4 hours to give your company our business. My biggest disappointment was the condition of the car. We have purchased several new cars in the past, five to be exact. Acura was our first premium brand and we expected better service especially from such a prestigious dealership as Mullers and the luxury it sells. There were coffee droplets in the car, sticky soda droplets, the entire interior was dusty and had some kind of white powdery stuff on the dashboard, there were sand and dirt in the trunk, the middle seatbelt was sticky, the cars exterior had not been washed and what shocked me the most was that gas tank was completely empty. I have never had a dealership sell me a car and then not fill the gas tank for us. I almost cried in your parking lot. I expected the Lexus experience after I just spent $37,000. Mullers should have been able to deliver on that type of customer service. We now had to spend another $64.00 to fill the gas tank and take our car home. We spent three hours waiting I was under the impression that in that time my car was being cleaned internally and externally. I expected my car to be in immaculate condition. I should hope that Mullers also has the same high standards such as mine. You should be ashamed that you let a car leave your lot in that condition with a customer.The customer service and product condition was only slightly above a local corner used car lot. Several used car lots treated me better and delivered at least a clean car. Purchasing a vehicle whether it is brand new or previously owned or whether it was $5000 or $50,000 is exciting all the same. Had I known this was the level of customer service I was going to receive I would have gladly paid the additional $5000 to purchase that same car in Appleton at Bergstrom Acura. I would be hard pressed to recommend Mullers Acura to any of my family and friends. Word of mouth is a very strong advertisement tool.Your prompt attention to this inquiry would be appreciated. If anything at all I would hope this sheds some light on areas that your business could improve on.Sincerely,Kou and Dao Vang

morepower4me

Aug 9, 2012

This is the 4th new car we've purchased/leased in the last 2 years, and this was the best experience by far!The dealership was very clean & in a good location and all the staff we worked with were very friendly - from the receptionist to the porter. Chase (our salesman) and Miles (our Finance guy) both did a great job getting us in the car we wanted, and both went above and beyond to make sure we'd explored every finance method/option available, and ended with a payment that worked for us.We could not be any more thrilled with the new vehicle or the buying process and will certainly recommend Muller's to anyone looking for an Acura!

Bill Daly

Jul 27, 2012

I bought an RL from Muller Acura a few years ago, and the whole process was painless and as smooth as it could be. I really dislike the way most dealers can be, yet my experience with Muller Acura has been fantastic. Since then I have had my car serviced with them and they continue to amaze me with the kind of service you would expect from a high end luxury brand. I will be purchasing another Acura not only because I love the brand, I love the way I am treated here and I want that relationship to continue.

bmai636

Jul 23, 2012

Just purchased a new 2012 base MDX from Muller's Woodfield Acura in Illinois Initially, I was doing research and planned to purchase next year, but ended up purchasing on Saturday (7/21/2012). I had contacted four other local Acura dealers in the Chicago area, and none were as competitive on price.All of my negotiation was done via email/phone prior to stepping into the showroom. Grant Goering (Internet Sales Manager of Muller) is the only person who was willing to negotiating with me, answered all of my questions (truthfully providing me the itemized incentives, rebates, dealer discount, etc.) in a honest/straight forward fashion and kept the ball rolling. Grant was very knowledgeable/polite and treated me professionally. I even got the opportunity to meet the owner, Mr. Muller. Mr. Muller was very interested in earning my business and helped ensure a smooth transaction. Overall, I am very happy with Muller's Woodfield Acura and I think I got a good deal.

brentlux

Jul 18, 2012

I bought a new MDX from Muller's Woodfield Acura, and the experience could not have been better. If you are looking for a luxury SUV, buy an MDX. If you buy an MDX, buy it from Muller Woodfield. They know how to take care of customers. The salesman, Tommy Pililimis, was also great to deal with. They have earned a customer for life.

TallTree

Jun 23, 2012

Short version: When they say:"When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same uncompromising standards of a brand-new Acura" this really means:"Used cars are often repainted and that this is an acceptable aftermarket modification for a certified used car." (This is a direct quote from Chris Eugenis, General Manager.)I strongly urge you to NOT buy a car from Muller's Woodfield Acura!Detailed Version:When I bought my Certified Pre-Owned Acura MDX from Mueller's Woodfield Acura, I expected to receive exactly what they advertised: "When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same uncompromising standards of a brand-new Acura." "Each vehicle must also pass a 150-point vehicle inspection." "Every vehicle must pass stringent measures before it can become a Acura Certified Pre-Owned."(Editors note: I omitted the non-relevant information in the above quote from their website. Please see http://www.mullerswoodfieldacura.com/acura-certified-preowned.htm for the full text.)After owning the car for a few weeks, I came to truly understand how Mueller's Woodfield Acura defines "Certified" and "uncompromising standards of a brand-new Acura." Apparently this means:- A repainted passenger front rear door is an uncompromising standard- A repainted passenger rear door is an uncompromising standard- A repainted rear quarter panel is is an uncompromising standard- Repainting both the front and rear bumpers is an uncompromising standard- Grinding sounds from the rear brakes due to installation of Non-Acura aftermarket parts is an uncompromising standard- Conveniently omitting these items from the 150 point vehicle inspection is an uncompromising standardI did take action and reviewed the situation with Chuck Como (the used car department manager) and indicated that this car was clearly misrepresented and that I was not satisfied. Chuck offered to complete a search and procure a similarly equipped vehicle at which time we would make a good-faith trade/repurchase. He also indicated that this could take 3 weeks or up to 6 months. I naively agreed and proceeded to follow-up every two weeks. Unfortunately, after 4 months had gone by, exactly nothing transpired but quick talking. I continued to escalate and expressed my dissatisfaction to the Chris Eugenis, the General Manager. At one point, Chris agree to pay to have the body panels in question repainted by an outside shop. However, when the verbal estimate for the work was provided ($3k), this agreement was quickly recanted.A few weeks later, the rear tailgate began to rust. Muller's service did provide an excellent loaner vehicle and did get the hatch quickly repainted. Unfortunately, when I inspected the work and pointed-out that there was now a paint sag on the newly repainted tailgate, the Service Manager indicated that he could not see the problem and would do nothing. I was speechless.Following-up with Chris Eugenis was an exercise in futility. Chris informed me that used cars are often repainted and that this is an acceptable aftermarket modification for a certified used car. (So thats the value of Every vehicle must pass stringent measures before it can become a Acura Certified Pre-Owned?) The only solution that Mullers Woodfield Acura was willing to offer was my trade-in plus $7000 more for a year newer vehicle. Chris could only tell me to be reasonable with my expectations.I continued to escalate and spoke with the owner, Trudy Mueller. We had an excellent conversation which also included a nice discussion about her recent trip to Egypt. Unfortunately, when it came to resolving my issue, this was apparently a bother and not worth her time. Trudy did not return my follow-up calls.In the end, I become so frustrated with their poor service that I stopped calling them and stopped going there. I guess that Mullers Woodfield Acura wore me down enough and won.Today I am proud to be a loyal customer to CONTINENTIAL ACURA IN NAPERVILLE!So the choice is yours. If you care to avoid aggravation such as this, I would strongly urge you to avoid Mullers Woodfield Acura and make the drive to another dealer.To Mueller's Woodfield Acura: If any of this is untrue, I welcome you to contact me so I can read my notes to you and refresh your memory. I'll gladly change my rating if you live up to your original agreement to pay to have the passenger doors, rear quarter and bumpers repainted at Royal Coach. You have all of my information and can easily reach me directly or through DealerRater.

Lexus Guy

Jun 17, 2012

One of the best dealers in Chicago land that I have dealt with. Very honest. Straightforward. For my next car, I am going here.

Nora330ci

Jun 7, 2012

A few months ago I was in the market for a certified 2008 TL and Muller had the best selection! Chase and Tommy were great to work with! They treated me like a friend and were willing to work with me on price as we as other aspects of the sale. They have many years of sales experience between the two of them and they were willing to put in a lot of time to get me the right deal. If I am ever in the market for another Acura I would go back to Chase and Tommy as my sales representatives. They were great to work with and made the whole experience a pleasure!

Maggie6

Apr 6, 2012

We just bought our new MDX in Muller's Woodfield Acura. Grant was our sales person. He was very knowledgeable, polite, considerate and treated us professionally. He not only spent time introducing the great feature of MDX and how to use them to us, but also showed us the differences between similar maker & models. Thanks to Grant and his team, we had pleasantly experience in buy a new car. Grant also answered our questions quickly even after we bought the car.

shouvikd

Mar 26, 2012

Acura at Woodfield was fantastic. Just bought a 2010 TSX - Grant the internet manager was helpful, considerate and wanted to make sure that our requirement and needs came first. No issues taking the car out to a mechanic. Would recommend this dealership to all.

marfel143

Mar 7, 2012

first went to palatine acura in palatine ill they kept giving us the runaround about our trade in and also percentage rate of new car. thought deal was made with acura in palatine but next day finance guy said we could not get rate or value for our trade in. my husband said to try mullers acura was hesitant at first and was just going to stick it out with palatine acura I AM SO GLAD I DID NOT STAY WITH PALATINE ACURA!!!! Finance guy was real shady and a con at palatine acura. So i called up Sebastian in Mullers acura set up meeting time and Sebastian was no nonsense right to the point reasonable sales guy love his saying "if it makes sense to you and makes sense to us" then we have a deal! Sebastian asked me what my plan was and he really listened and i was aable to get a good deal for my trade in and get my new MDX!!! so if you want a new acura please see Sebastian at Mullers Acura he is no nonsense straight to the point sales person.

Cortez

Feb 4, 2012

I was looking for a nice and clean TL and I found it on the internet. When I showed up at the dealership a saleswoman who "helped" me out told me that the price actually was different from advertised. I found a different TL and when I showed her my interest in the second one after test drive I was asked for $500 just to check if the noise that was coming from the wheels was because of bad tires or some mechanical problem. It was supposed to be a certified vehicle and she requested money for checking the problem as if I was its owner!!! I was just a potential buyer who was looking for a good car at a "respected" dealership I would never expect this kind of behavior from one that wants to sell me a car. I didn't feel welcome there and my experience was not very good, it was like I wasn't respected unless I put my signature on their papers, and after that I didn't feel respected anyways. And Yes I Bought The Car! That TL is fine by the way.

mrcarnut

Jan 12, 2012

Contacted Miles on 01-11-12 to discuss the purchase of a 2012 Acura TSX. I explained to Miles that I had shaky credit (600'S) and that I wanted to trade in my current 2011 vehicle due to my wife having cancer and going thru chemotherapy as the vehicles seat was uncomfortable to her and hurting her legs when she got in and out of the car. MIles assured me there would be no problems getting financed so I went to the dealership. I have purchased several other vehicles from the dealership so I was confident this could be done. When I arrived John Tripoli and Miles worked with me (bought vehicles from John also) and we were able to negotiate on a price. Miles had my financing approved within minutes thru Acura financial and we had ourselves a deal. A special thank you to Miles for everything you've done for me over the years. I really appreciate all you've done for me. My wife is now able to comfortably sit in the car without pain or injuring her legs. The dealership will be highly recommended by myself and family for all future purchases. Although Nick was not in on the 11'th a special thank you to you also Nick as you have assisted other family of mine in purchases at the dealership.

NotDumb?

Dec 25, 2011

was shopping for a vehicle online, called the dealership and talked to a salesperson and told us the car was in near perfect condition as the pictures looked.We decided to take the three hour drive to buy a "nice clean vehicle". When we saw it the salesperson forgot to tell me about the damage all over the vehicle that was not shown in the photos. This was not a good experience!

merrion13

Dec 13, 2011

We just purchased a 2012 Acura TSX Sport Wagon from this dealership. Before even stepping foot in the dealer, I had contacted them through their website and received a very attractive quote from Sebastian. Had a few follow up questions for them, including a request for measurements of the cargo area, and Sebastian was always prompt in getting me answers After talking to other dealers, we decided that we would make the purchase from Muller's and I'm glad we did. Reserved the car over the phone with a small deposit, and Grant was helpful in having all the paperwork ready for my wife and I. By the time we got to the dealer, most of the paperwork was done so all we needed to do was inspect the car, sign some paperwork (we financed through Acura), and drive off in our new ride. Overall, a painless process and a great deal with professional salespeople.

Wang69

Nov 13, 2011

I had an enjoyable experience buying my new Acura through Muller's Woodfield Acura. There was never any pressure by the dealers to "close the deal". I was given a fair trade-in on my 10 year old Camry. When it came time to view their offer, I couldn't refuse because it was so generous. There was no room to haggle down, I would have insulted them to do so. I drove home that day with my new 2012 RDX and am very satisfied. I should have made the step up to a "luxury brand" years ago.

thirdtime

Nov 6, 2011

We have dealt with this dealership since 1994 and have always been treated courteously. The salesman (John) remembers our names and greets us even if we are just in for service work. Our most recent purchase was our first contact with Myles and he clearly explained everything regarding the financing and the paperwork went smoothly. Service work on our previous auto was always done as promised and if a problem was discovered we were advised of it before we had to return to the dealership for the vehicle.

Forester2009

Aug 20, 2011

I had been driving my previous car for the last 12 years until I was in an accident and forced to buy another car. So this was my first car buying experience in more than a decade. I did my thorough research, knew the make/model I wanted, and found a 2009 Used with really low mileage at a VERY fair price on Autotrader.com. I stopped at Muller's Woodfield Acura after work to take a test drive, but was not expecting to buy it that night. Grant was the type of salesperson I had hoped to deal with. He was knowledgeable, polite, personable, and most importantly, not pushy. I don't have a deep credit history, so financing was a bit of a struggle, but he was persistent in finding me a decent rate with one of their banks. After we found one that approved me, we discussed price. Again, he was very flexible in negotiating lower monthly payments and helped me come up with a deal that I felt comfortable completing that night. Sebastian was the finance manager who made the signing process very smooth and hassle-free. No hidden costs, no force-feeding me other deals or additional sales. Just an easy, worry-free transaction. They also offered to return my rental car to the nearest Enterprise so I wouldn't have to deal with that. My overall experience is that I walked into Muller's Woodfield with a lot of weight on my shoulders: recent accident, rental car costs adding up, car search not yet finished, financing and insurance to figure out, etc. I walked out a few hours later with a very clear mind and a car that fits me perfectly. I would highly recommend these guys to anyone looking to buy a car.Lastly, I just wanted to give my opinion regarding the negative review below mine:-Why give such a damaging 1-star rating for an experience you caused? If they politely refused service to you because you threatened legal action the minute you walked in, how can you blame them? Doesn't seem like that warrants you logging in here and typing up a review that could damage their reputation. Just go get an oil change elsewhere.

PlainOleJoe

Aug 19, 2011

My wife and I were looking for an MDX for her but the salesman that we dealt with didn't appear to want to help us out much. Did the least that he could with the least effort possible. It was like he didn't want to sell us the car because he wasn't willing to negotiate or work with us. We've been looking at MDXs for a long time and thought we had found the one at Mullers but unfortunately we will not buy from someone like him.

Sports Car Enthusiast

Jun 4, 2011

Muller's sales team is one of the worst in the business. Complete lack of communication! Will never recommend buying a vehicle from Muller!

flee bailey

May 19, 2011

Went to this Dealership for ATF change. Asked the service advisor to have a mechanic take a quick test drive of my vehicle to see that the transmission was shifting normally before the fluid change. After asking a second time he (mike wajler)asked so what if the transmission has a problem after the fluid change what will you do?jokingly I said "call an attorney" and laughed about it. Now he doesn't know me or that I have never sued anyone in my life. So in comes a Master Tech and we go for a ride, come back and he gives Mike the thumbs up and Mike shows me to the customer waiting area. After five minutes or so in walks Mark,the service manager and he asks to speak with me back in his office where he informs me they are going to decline any service on my car. I ask why and he says because of the attorney comment I made to Mikeearlier. Now I understand that nowadays you had better be careful of what you say if for example you are in an airport. I was stunned and couldn't believe it. So I have a choice remain and commence begging for an oil change or leave. I chose to leave but before leaving I asked Mark to put this in writing as to why they declined changing my transmission fluid. So moral of this story if you go there keep your mouth shut,get your paperwork and go sit in the waiting area and hope for the best.

FayeHansen

Apr 29, 2011

Both Grant and Sebastian were knowledgeable and pleasant to deal with. Grant gave me confidence in purchasing my car because he provided honest and genuine advice and important information about the Acura RDX. Grant did not pressure me in any way and did not waste my time. He was truly focused on my car buying needs. The tutorial he provided on how to use the technology inside the car was easy to understand and was effective in my understanding how to use the features even days later.

spotthedog

Apr 14, 2011

One of the best car buying experiences that we have had. Totally remote, out of state (we live in Tennessee). Communication with Sebastian was excellent. When we received the car, it was exactly as described. Sebastian arranged for transportation, and kept us apprised of every step. We certainly would recommend the dealership and Sebastian! We were burned on a previous remote experience, so there are bad folks out there, but not Sebastian...

Jan Reynoldsw

Apr 11, 2011

Working with Barb to purchase a car was a good experience. She was very knowledgable about the product and was helpful to me and my wife. There were not any real negative experiences and the car looked great when I picked it up acouple of days later. When the new floor mats arrived, I visited the dealership and was put inside immediately and the new mats were put in quickly. The overall experience of purchasing a car was made extremely easy and enjoyable. It started the minute we walked into the showroom and was greeted by Barb Krajewski of the sales team. I would highly recommend Muller's Acura as I know first hand that they do care about their customers and their performance for their customers.

brad.dimick

Apr 3, 2011

My wife and I visited three area Acura and two Honda dealerships before making our decision to work with Muller's Woodfield Acura. We take our time when shopping for a car, and this was no exception. We first met Jacek (our salesperson)in November, and visited a few times between then and when we finally settled on our purchase on March 12. He was patient throughout the process, never pushed us, disclosed all the information we asked for, and, once we made our decision, everyone from finance to service was friendly, responsive and enjoyable to work with. We love our TL and look forward to a long relationship with Muller.

Nrthshore11

Mar 18, 2011

This was my 1st purchase from Muller Acura and I have to say that these guys do it right. I purchased a new MDX. I walked in and was warmly greeted. Dealt with Tommy who went over the programs lease vs. buy and helped me select my new MDX. The whole transaction from start to finish took about an hour. Thats how they do it!! Nice easy and efficient. After shopping around at other Acura dealers I am happy I made the trip to Muller Acura.

cjs1967

Mar 12, 2011

I had three Acuras before I decided to try another car. I made such a mistake and purchased a brand new Volvo S80 and after six and half years, the transmission blew. Not only was I out the money I spent, I had no trade in, no nothing. I called Chris Eugenis and he hooked me up. I should have NEVER left Acura in the first place. I guess that's what you call "Lessons Learned". I'm very happy with my purchase and it felt good to be in the hands of Chris and his staff. Thank you Muller's Acura!

sarahhixson

Mar 11, 2011

Chris Eugenis found me a car within minutes of me walking in. I really liked that he knew my time is valuable, and treated me accordingly. He found me EXACTLY what I was looking for, and he knew what he had in stock. It took him 10 minutes. In 10 minutes I was test driving the car that is now in my garage. Efficient, honest, knowledgeable, and professional. Anyone looking for an experience like that, just walk in and have someone point you in his direction, you wont be sorry.

Langcr

Mar 4, 2011

I had an outstanding experience. The dealership was prepared when I came in to pick up my car. They were extremely organized. I had a thorough explanation of the papers I signed, and a detailed review of the car and its electronics.I would recommend this dealership to anyone.

marymcarney

Mar 2, 2011

I stopped by Muller's Service Dept saturday with a question, they took time to explain and answer my questions and scheduled an appointment for today. Each and every person was thorough & respectful of every customer!Wonderful service!Thanks!

crasiva

Feb 26, 2011

Having a better experience purchasing a car than I did at Muller's Woodfield Acura would truly be impossible. From the moment I first dealt with Muller's until the moment that I drove off the lot with my new MDX, I knew without question that they valued me as a customer. The team of people that I worked with acted with great integrity and respect and most importantly candor. I contacted Muller's after a frustrating, stereotypically hassle-filled and caveat-laden car-buying negotiation at the dealer from which I had purchased my last two Acuras. My initial conversation with Sebastian at Muller's involved a promise from him that he would be upfront with me at all times and that he would give me the best deal possible - no caveats, no back and forth, no hidden costs I wouldn't find out about until I was ready to sign on the dotted line. Sebastian delivered on his promise 100%. He gave me such a good deal that the other dealers I spoke with in the area refused to believe me when I told them what it was. They thought it was "too good to be true." (Lucky for me it was true!)Sebastian was courteous, professional, honest, and engaged in the process every step of the way. He followed up regularly after my initial visit and never waivered in his promise for excellent service. Every person I worked with throughout the process at Muller's bent over backwards to make the experience a positive one for me. I have never had such a forthcoming, kind, amenable group of people working with me to help me get the car I wanted! After 15 years of buying cars elsewhere, I will never buy a car anywhere other than Muller's Woodfield Acura going forward.

FredJMannino

Feb 26, 2011

I was looking for a great car for quiet some time, I came across Mr Wrobel who was very helpful and great. I worked with him for several months waiting for the perfect car. He was able to get me in a 08 TL and not just any TL a Type S TL, He was great to work with THE BEST TO WORK WITH. I say MULLER ACURA all the way and go see Sebastian Wrobel!!!

tvalais

Feb 15, 2011

I purchased a vehicle today at Muller's; originally I went in with my own financing, but the guys worked hard and got me a lower financing rate. The friendliness and service is nothing that I've ever experience before. I got an awesome deal in the car I wanted, the salesman was honest. They treated me with respect and dignity. They did a superb job and I would definitely recommend it. Trust me, I spoke with every acura dealership, from illinois, down to kentucky, across missouri, wisconsin, michigan, and the east coast. They had the best deal available. Other dealers just threw out "special internet prices" just to try to get you to come but don't honor their words. But not these guys.

sncohen49

Jan 25, 2011

My overall expierence with Muller's Acura was exceptional. I look forward to coming back after my 3 year lease is up. I also hope to bring my wife in when her car is ready. I will also refer people I know to this dealership.Thank you,Sheldon F. Cohen

jawadas

Nov 11, 2010

Grant Goering (Internet Sales Manager, Muller's Woodfield Acura) is to be commended for providing an extremely knowledgeable and professional car buying experience. I would also like to cite Ray Pena (Sevice Consultant, Muller's Woodfield Acura) for his friendly and cooperative demeanor in assisting with my service needs.

splooie87

Oct 29, 2010

I had never been this disrespected by anyone let alone a car salesman in my life! I stopped into Muller Acura, in Hoffman Estates, IL to look into a problem I thought I was having with the stereo in my 2008 acura RDX. The First salesman I talked to was ver helpful and a very pleasant man to work with, he helped me until one of his customers came in so he handed me off to his used car sales manager Chuck Como who was sitting in the showroom display area chatting with another sales associate. I explained to him I just wanted to listen to another car of the same year to do a comparison to make sure there was or was not a problem with the stereo before I brought it in for service. He had asked me without even getting up out of his chair "Did you buy your car from us?" No, we couldnt come to a mutual deal. HE replyed than there is nothing I can do for you and I can not help you. Are you kidding me? All I wanted is 5 minutes of his time from chatting with a co worker to do a quick comparison. But because I did not buy the car there they felt that they did not owe it to me to help me out and that it was the dealers problem from where I bought the car. I disagreed with this level of customer service regardless of where I bought the car from.I asked to speak with his superior, General Manager, Chris Eugenis. I sat in his office while he asked me the same question as Mr Como. Did you buy your car here? Why not? Well you should have, and than he proceded to tell me how great his dealership was compared to the dealer I bought the car from. He asked that too.After a few minutes of him telling me how unfair I was to ask his salesman (who was sitting talkin to another salesman) to go out and open a door for me to take a quick listen to satisfy my concern with the stereo.He finally asked me if I still wanted to listen to the audio in the car. I said yes,Took my listen while he srtood outside of the car. It took one song to hear what i neede to and i was done, Thanked him and went on my way. I should have never had to go through that kind of experience at a luxury automobile dealership. I would expect a much higher level of customer service in a place like this.Do not give this dealer your business. With management like this, I am not going to fill their pockets with my hard earned money, nor should you.

mterenda

Apr 19, 2010

This dealership was a great place to buy my pre owned car. I got a great deal and the people were very friendly and kind. The service there is wonderful! I highly recommend stopping by there, you will most likely find what you're looking for

ctn007

Jan 7, 2010

This dealership has the worse salesperson--those scumbags that no other dealers wanted to hire--work there. I had a complain against a salesperon sent to the manager. The manager's reply just confirm my view of the dealer.See the communications below and pass the judgment yourself.----------------------------------------------------------------------RE: Re: Have you made any decisions on a new vehicle?-Muller's Woodfield Acura...From:"Sebastian at Woodfield Acura" [swrobel.mwoodfieldacuraatcontactdealer.com]To:ctn007yaatyahoo.comWell Tam, the only person here at fault would be YOU. My email, SPECIFICALLY states "ASK FOR ME". It is your fault that you did not do so and had to go through what you did. I on my behalf also can not single anyone out as you wont tell me who the person was that took care of you, so in other words this email does me no good other then telling me that you received my quote but did not have the respect to ask for me when you came in.Next time you submit a request and take up someones time only to be FAIR you may try to ask for THAT PERSON.I wish you best of luck and mnay miles of safe driving.Thanks again for the opportunity,Sebastian M. WrobelNew and Used Car Internet Sales Manager847-519-9550 cell 630-290-8701(ANYTIME)MON 9-9 TUE 9-5 WED 9-9 THUR 1-9 FRI OFF SAT 9-6--- original message ---From: NGUYEN, TAMSent:To: ;swrobel.mwoodfieldacuraatcontactdealer.comSubject: Re: Have you made any decisions on a new vehicle?-Muller's Woodfield AcuraDear Mr. Wrobel,I stopped by your dealership on Dec. 31, 2009 with the intention to get the 2010 Acura TL AWD with technology package.Much to my dismay, one of your salesman, whose name I will not reveal, treated us as if we are little kids. He did not exhibit the professionalism that the job required nor the respect for the (potential) customers.And, if my recollection servers me, that was the same salesman that caused me to go Libertyville to get my 2005 Acura TL with technology package in 2005 instead at Muller.I am sure you have other more respectable salespersons at your dealership. But, it was just unfortunate that I had to deal with this particular person.With such disappointment and the rush to beat the deadline for the tax rebate of 2009, we stopped by the Lexus dealer and got the 2010 Lexus RX350 AWD loaded which costs $6000 more than the Acura TL AWD, but we were so satisfy.I do hope that your salespersons be more educated as how to treat the customers as well as how to conduct oneself during the negotiation, especially, when we were already agree to the price of the new vehicle!Regards,Tam NguyenFrom: "Sebastian at Woodfield Acura" [swrobel.mwoodfieldacuraatcontactdealer.com]To: ctn007yaatyahoo.comSent: Thu, January 7, 2010 9:24:35 AMSubject: Have you made any decisions on a new vehicle?-Muller's Woodfield AcuraMuller's Woodfield Acura1099 West higgins Rd, Hoffman Estates, IL 60196847-519-9550 FAX: 847-519-9574Dear Tam,I just wanted to touch base with you to see how you're doing with deciding on which new vehicle your going to purchase and where.We here at Muller's Woodfield Acura want to make sure that we're providing you with all the accurate information that you need to make an educated decision on your next new vehicle purchase. If for some reason we have not provided you with that, please let me know what else you need so that we may proceed with this simplified process of Purchasing or Leasing a New Acura."Let Us Earn Your Business"Here are Some Reasons why you should purchase your next new Vehicle from Muller's Woodfield Acura:1. Exceptional Service2. Early Bird drop off and Nightly drop off (for service)3. FREE Loaner Vehicles with Service Appointments as well as Complimentary car wash while your vehicle is being serviced.4. Most importantly-Achievement of "PRECISION TEAM" for many years from Acura.Hope to hear from you soon. Thanks again for the opportunity,Sebastian M. WrobelNew and Used Car Internet Sales Manager847-519-9550 cell 630-290-8701(ANYTIME)MON 9-9 TUE 9-5 WED 9-9 THUR 1-9 FRI OFF SAT 9-6January 07, 2010 Mullers Woodfield Acura1099 West HigginsHoffman Estates, IL 60195http://www.mullerswoodfieldacura.com(847) 519-9550

sleepysam22

Nov 28, 2009

I went into this dealership looking to purchase a 2009 Acura MDX. I had a 2010 Acura Rl loaded that I had purchased several months ago. The Acura RL had 1,600 miles on it. Now I know that there is depreciation as soon as you drive off the lot with a new car. The reason why I wanted to trade my car in was due to the high cost of insurance and my overall satisfaction with the vehicle. Needless to say they came back with an offer of $38,000 for my car.They are asking me to take a $17,000 hit with only 2 months of ownership. Bottom line here and what I told them is "are you fu*%ing nuts? This dealership sucks and obviously is in the business to rip people off. Thanks but no thanks Mr Muller.