Nalley Toyota Stonecrest reviews

Rashaan Sharif

Oct 7, 2016

I purchased a car and was served by Ms. Patricia Shabazz the Customer Public Relations Director. She was excellent in her communications with me and I was very pleased and excited that I purchased my auto from this dealership

cooper1943

Oct 2, 2016

Mr. Webster is a very knowledgeable and highly professional gentleman! He was able to explain to me all financing terms of the installment contract as well as answer all my questions regarding the vehicle I inquired about. He is very pleasant and wonderful to deal with!Andrew N.

Lex1984

Sep 29, 2016

I had a great experience! Chris Willett gave me top notch, excellent service! Will be back to see him for any of my future needs! Such a joy!

Brooke

Sep 27, 2016

As a first time car buyer I could not have had a better experience. JD was very knowledgeable about the type of vehicle I was looking for and helped me drive the truck of my dreams off the lot. He truly shows he cares about the interest of the customer and not just selling a car. If you go to Nalley, ask for JD!

Wiery1

Aug 31, 2016

I brought my vehicle in, for a check-up that someone may detect the source and resolve the cause of an irregular noise. I drove away with the noise issue still remaining. I went elsewhere where their service department found that there were two missing bolts from my tire. Another visit, I expected to have the debris from my sunroof window blown out to prevent leaking - as a courtesy as it has been for over 10 years - until visiting this dealership...their courtesy price to blow the debris was $150.00. Another visit, the appointment was scheduled, the service rep, for whatever reason was not available when I arrived-on time. I was asked to wait and when I asked if someone else could assist me, I was informed that I was that particular service rep's client and instructed to wait.

SLove530

Jul 31, 2016

I started purchasing my cars at Nelly Toyota Stonecrest after my mother and brother both had successful experiences three years ago. I've purchased two vehicles from here since that time and have had wonderful experiences. The sales team is great and work to ensure you are happy. Victor Eke made sure I was comfortable with the deal and satisfied with my experience. I recommend this dealership to all my friends and family!

Jess

Jul 28, 2016

I bought a 2015 Camry and something went wrong with the AC system. My car was just over the warranty but I told them that nothing should be going wrong with the AC in a year old car. To make a REALLY long story short, they tried to blame it on an accident that I got into 5 months ago so that they wouldn't have to fix it. I'm not spending another dime with this dealership and I definitely wouldn't buy another car with them!

Erick Strong

Jul 25, 2016

The lobby area is full the ripped up and broken leather chairs. there is NO curiosity bottle water coffee and donuts for waiting customers. these changes would greatly improve the waiting time.

Baby Gurl EJ

Jun 27, 2016

Very poor customer services, and unorganized . It took too long just to drop my car off. I just wanted to run in and out instead it was a good 30 min or longer wait .

Jimmy

Jun 21, 2016

I had an appointment this morning at 8:45 for complimentary service. I arrived at 8:50 and waited about 15 minutes for a service adviser to contact me. The work order was written by 9:15 and at 10:45 I went back to tell the adviser to get me my car, I was leaving. He indicated service had already been started but if so, all they had done was raise the hood. My service this cycle was to rotate the tires and check fluid levels. None was done in the time I waited. There is a sign in the waiting area to contact the service manager if a customer is not contacted after 30 minutes to advise the status of their vehicle. It is quite clear this sign means nothing to the advisers. My prior service at Stonecrest had been most acceptable. This non-service was terrible.

Natasha

Jun 15, 2016

Mr. Wright was awesome and sold me my first new car. He was polite and professional. He was not like the typical pushy car salesman. He made sure that the car I was purchasing was the right one for my family and I. I will continue to recommend people to Nalley Toyota for the awesome service and the great personnel. Thank you Mr. Wright and Nalley Toyota for such a wonderful experience buying my first new car!!

Dina

Jun 7, 2016

Tahari was great! Very helpful and bubbly attitude. It is good to see a smile have someone with a great attitude help you. Keep up the good work!

misssswright

Jun 7, 2016

Jamel was helpful, honest and very professional. He, Gido and Greg made my experience and process super easy and stress free! I would recommend them to anyone!

Glenn Patin

Apr 4, 2016

Greg Campbell was a total but head , he was rude , disrespectful, and a jerk i would never recommend nalley to anyone in my life time

Terry Choi

Apr 4, 2016

Jafar Scott,,Best Salesman,, Eric Houue Sales ManagerHe is AwsomeI bouht a 2015 Sienna SE Premium Modle, last JanGive him a All Options what i want ext.Color of Exterior and Interior he follow up all my list and find right car n right price.Great Customer Service thank you!

Ran Li

Mar 31, 2016

I have just bought a new Camry from this dealership. I was attracted to this dealership by its good OTD price emailed to me. And this OTD is the real OTD: it is equal to your check amount plus amount financed. Also, in the emailed offer, I can see each detail breakdown and have an idea on which basic accessories are included.Amien is very professional and patient. Yes, he want to sell the car, but he was not pushing. He answered all my questions, showed me a lot of amazing features on both Corolla and Camry (I was interested in both and finally decided Camry). And his English is good for a Chinese to understand (I thought he intentionally slowed down his pace of speaking). He is a good guy to work with, and he is willing to help even after I made the deal.I was a bit tired when getting to the financing office and bought some services that I probably would not need. But when I returned the same day and asked to cancel those services, the process was surprisingly smooth and had the full refund (actually will go to my financing payment).

no

Mar 30, 2016

I found a Prius online and got in contact with Amien at the Stonecrest dealership. Within 2 hours of online research and phone calls, I drove out to the dealership and then had a signed contract in an hour! As I sat with Amien on his computer, I was really impressed with his adeptness at accessing information, reporting it to me, and finding additional details to answer my questions. He was the most effective and efficient salesperson I have ever met! Martha

smiles

Mar 21, 2016

I didn't plan on buying another car. The lost of my car due to an accident forced me to change my plans. I was not happy when I began the process. Jamel Talbert (Internet Sales) met me with a firm handshake and a smile. He didn't try to sell me anything that I did not want to see or could not afford to buy. He answered every question that I had (and I probably had a hundred of them). He gave me as much time as I needed, returned every phone call and email . He arranged for Ammien Whealton to ride along on the test drives. He knew every thing about the two cars I was interested in and even suggested a second test drive in each of them to help me decide. They made an unpleasant time really enjoyable. I would recommend them to everyone looking to purchase a car.

Dino

Feb 19, 2016

We have purchased several new vehicles from JD and would recommend him again and again. His overall knowledge of the vehicles and their features is only surpassed by his utmost professionalism and courtesy. JD has been a pleasure to work with on each occasion, and I cannot imagine buying a Toyota from anyone else.

Saravanan

Feb 5, 2016

I strongly recommend Zack Jamshidi ( Sales Person ) Eric ( Sales Director ) to go for buying new car.. even though my and my friend deal didnt go through due to $ 300.00 difference between asking price and their offer.. i have learned lot from Eric and Zach. Me and my friend are looking to buy Camry SE Hybrid 2016 and we were convinced to buy inventory cars ( SE Special Edition ) for good reason. both of them are explained very detailed and professionals

Dprimo

Jan 28, 2016

Toni is patient and knowledgeable of products and services. There are no surprises when it comes to working with Toni. She tells you all you need to know upfront! ~Dprimo

Cookieat1

Jan 21, 2016

Shawn Granville, is an excellent representative to this service department. He always displays great customer service, and ensures that you understand the service that has been done to your vehicle....I like that!!! Shawn also let's you know what the next service will entail. And service is always timely and scheduled at you convience.Great guy!!!!!

Josi2529

Jan 20, 2016

I went into the dealership not expecting to walk out with a vehicle. I wanted to look and see what they had, not only did I get the vehicle I was looking for and much more but Randall actually knew the previous owners of the vehicle I purchased and sold their next vehicle to them within the previous 24 hours of my visit. I received full coverage and beyond new tires and a full tank of gas which is just unheard of! I still get phone calls over two months later to see if I am still pleased with my purchase. I am more then pleased and could not be happier with my purchase and the service I receive time and time again. I will for sure be purchasing all of my future vehicles from Nalley Stonecrest Totoya and as long as Randall still works there he will be my sales man!!!!!!!!!! Thank you Randall a million times over!!!!!!!!!!!

Shirley Williams

Dec 24, 2015

No hassle on suggestive repairs. I think t.hat the price on labor is to expensive.

B.L. Smith

Dec 19, 2015

I went in for my first checkup on my 2015 Tacoma. I was only in the waiting room for about 1 hour+ from start to finish. It was very early in the morning and everyone I came across was awake, smiling and very pleasant. Would recommend this dealership for your purchase and service. Love this place! Thanks for everything Nalley Toyota at Stonecrest.

CakeBaker

Dec 14, 2015

Great last minute service. Good information of upcoming needs.

Miriam P. Cummings

Dec 14, 2015

My experience met my expectations. Good service, friendly professional representative, work done in a timely manner, clean facility. I left feeling like I was given the best customer service.

AdonteMacon

Dec 13, 2015

It's not fun tiaing time to stop your stupid busy life to deal with Automitive issues. But when you know a wonderful, lovely and beautiful creature like Carla in service awaits you to make sure all goes well. it makes life seem to have been designed just for the comfort of you and your personal satisfaction. . It's that honest and loving interaction of life's one beautiful treasure that's keeping my soul from boiling over into a violent inferno of cantankerous automotive complaint. The one and only Carla makes visiting Nalley Toyota of Stonecrest a PLESURE worthy of KINGS. I humble myself before you.

KIRK DOUGLAS

Dec 10, 2015

GREAT CUSTOMER SERVICE, GOOD COFFEE ,COMFORTABLE SEATING AND WAITING AREA.

Betty Mathis

Dec 9, 2015

The customer service was great. I was told what the wait time would be for servicing my vehicle and it did not take longer than that.

Brenda R.

Dec 8, 2015

My experience in getting my car repaired at Nalley Toyota was quite positive. The staff in the service Dept. were pleasant and helpful. They clearly explained the needed repairs. My car is operating great now.

Claire Kenney

Dec 7, 2015

Mrs Yolanda Boddie, was exstreamly professional and help me get a good deal. I'm happy with my SUV and its a safe Vehicle for my family. Mrs Boddie is an excellent knowledgeable sales lady.

Celeste Roberts

Dec 5, 2015

Great service and my service advisor gave excellent customer service. Abraham is an example of how to give the best customer service.

Lesliejune

Dec 5, 2015

Everything was fine...no upsets, good service. indelcined having a recommended service, and will get it taken somewhere else...for less.

Samantha

Dec 5, 2015

The best car buying experience all the way around!

Yvonne GA

Dec 5, 2015

Service was excellent and customer service was excellent.Thanks

IA

Dec 4, 2015

Great service, great customer care.clean environment.

Melissa Liburd

Dec 4, 2015

Comfortable environment. Very good service. Agent was friendly and explained what service was needed and the cost right up front. Service was completed in a timely manner. Missed having my car washed, hurry and get that service back online.

STEPHANIE ALEXANDER

Dec 4, 2015

My experience is always good. It is always a pleasure .Thank You

Debbie Blackburn

Dec 3, 2015

my service guy was awesome.he was courteous and efficient

nyshea washington

Dec 3, 2015

great very pleasant and profession. everyone was very friendly and kind.

Arthur

Dec 2, 2015

We purchased a 2016 Toyota Camry and had a great experience. The process was very quick. The salesman, Randall Smith, was professional and he got us everything we needed in a car. Each person we met was pleasant and accommodating. The facility was top notch as well. We recommend this dealership and the salesman to anyone looking to purchase a new vehicle without all of the hassle.

Danne Goins

Dec 2, 2015

My appt was at 6am so they were on time I was out by 6:35 and they were professional and took care of my car

Dorothy Pridmore

Dec 2, 2015

Quick and friendly service. Kept me informed and when it ran over the timeline they came out to keep me up to date.

Sonia Grant

Dec 2, 2015

I was impressed with the service that was rendered. I will surely recommend

Willie Carter

Dec 2, 2015

My oil change was completed on time. I was not there any longer than I had to be

C. Sledge

Dec 1, 2015

I did not have an appointment. They were semi busy. I needed a headlight and freon. The man said an hour and a half. I was out in an hour and half. I switched from Stone Mountain Toyota a year ago because of poor service. Nalley Toyota has shown me what excellent customer service should look like.

Faith Koch

Dec 1, 2015

Taniqua Mcgregor took very good care of us once again.

Jeanette Motley

Dec 1, 2015

i had lost my car back at the end of august. I had to deiced whether i wanted another a used care or a new 1. I went her e and was in doubt. because of credit issues. After then working things out. I was able to give a down payment and drive off the lot

Kathleen Tompkins

Dec 1, 2015

My experience was pleasant, the customer service was great.........

Lisa Webb

Dec 1, 2015

The staff was very caring, professional and extremely exceptionally excellent!

tonya haley

Dec 1, 2015

Always had excellent service. Would recommend to anyone needing service.

Willie Whitfield

Dec 1, 2015

This service visit was quick and the staff gave me what I ask for. My time was limited and they helped me to maintain my schedule.

Betty Barker

Nov 30, 2015

The facility was clean, friendly atmosphere, buisness like, comfortable. Shawn Granville was courteous & accommodating.

Boris Williams

Nov 30, 2015

I had some major repairs done on my 2006 tundra and some problems came about when I received my vehicle.Jason the Sevice Mgr, Ms McGregor the service rep. And the mechanic the performed the repairs were very professional and swift when it came the solution.Was very pleased to see the team work each individual performed their specific duty to rectify the problem.thank you so far so good .

Jonquillyn N Christian

Nov 30, 2015

My experience at Toyota of Stonecrest was wonderful. My salesman, what can I say about him, HE WAS SPECTACULAR!!!!!! Brian Hunt was on top of everything, he listened to what i needed and what i wanted. He didn't try to sell me anything I didn't want, He was very professional and knowledgeable of the product, I will definitely return when its time to trade up to my next vehicle. Also Sales manager G. Webster was very kind and down to earth. Jay William the finance Manager was also great, friendly and very funny, he didn't try pressure me into buying extra product i didn't need or couldn't afford. 5 STARS ALL THE WAY!!!

Joshua Harris

Nov 30, 2015

Nalley Toyota Stonecrest has always given me exceptional service. I went in for an Oil Change on 11/28 and was immediately greeted by a representative with a smile and Joy! Definitely would recommend this location to friends and I already have most of my family members getting there cars serviced at this location here as well!

Marva Jacobs

Nov 30, 2015

My experience at my last visit was professionally done by the Service Tech.

Rakshita

Nov 30, 2015

I went to this Toyota dealer after looking the reviews on cars.com since it was helpful to me I'm writing this for others too!! I went in for my regular 10,000 mile service for my 2015 Toyota Avalon at Nalley Toyota Stone Crest. They were quick with taking my appointment over phone, service and delivery of the vehicle. For a working person like me it is a hassle to stay without a car for even a day but with such convenient working hours it made my service experience pretty good. The service adviser was pretty helpful and knew what he was doing which makes me comfortable to drop-off my car at the service station next time.Everyone was pretty warm and accommodating. I would definitely go back and get a service done!!

Vanessa Westbrooks

Nov 30, 2015

The service at Stone Crest Toyota is great! Shawn is a excellent service advisor.

Kennedy

Nov 29, 2015

I was glad we went to the dealership and purchased our car. The sales man and management team was understanding and on point in what we wanted in a good deal.

Marguerite Wright

Nov 29, 2015

25000 mile servicing. Very informative. Only thing they do not do anymore is offer a complimentary car wash. I thought that was part of the buying and servicing all these many check ups

Sundar Pillai

Nov 28, 2015

I was a client at your Roswell location. Move here because your Service Manager was transferred to Stoncrest. He always takes good care of clients and is the best. His name is Jona.

Muriel Neal

Nov 27, 2015

Such a great group of people and always so nice and friendly.

Sharon Adderly

Nov 27, 2015

When I come to this dealership I feel that I'm the only customer at that time.Ms McGregor always provided great customer service.

Catherine Charles

Nov 26, 2015

From the welcoming smile from. Mrs.. Maggie at the front desk to the Excellent service from the Service Advisors Abraham and Raymond Persaud. I am always pleased and grateful for the good service. Mr. Randall provided excellent service as well when I first bought the car.

Michael Hickman

Nov 26, 2015

Abraham is great. I like his customer service style. It includes comments like this: "Mr. Hickman we will take care of you."

Brian Varner

Nov 25, 2015

Service Dept was a little slow, but otherwise ok.

Cindy Fausel

Nov 25, 2015

Having my 2014 RAV4 serviced is. always a pleasant experience at Stonecrest Nalley Toyota. From the service advisor to the nice clean facility always a pleasure .

El-Brenda Wiley

Nov 25, 2015

As I've said after each encounter with Mr. Abraham Castillo during a service visit, as always. customer service is impeccable... And cannot be duplicated....Nuff said!!!!

Ana Rigunis

Nov 24, 2015

Always enjoy having my car serviced at Nalley Toyota, Stonecrest. McGregor's very knowledgeable, very courteous.

Cordelia McGill

Nov 24, 2015

As always, I was very satisfied with the service I received. I was even more pleased when I was told that the service I was anticipating to cost about $140 would be complimentary because of a loyalty rewards program I had forgotten about. Thanks Chris! Free is always good! The facility is always clean and comfortable for the wait which was only about an hour.

Eric Patterson

Nov 24, 2015

My service advisor T. Moore was excellent. All my questions were answered. Great service!

Ethel Finnie

Nov 24, 2015

The car involved a 2015 Corolla. The staff and service was GREAT!

Joseph Bamgbose

Nov 24, 2015

Have always had my car serviced at this dealership. Facility is neat and employees are courtious. Satisfied with service rendered.

Marguerite Hagood

Nov 24, 2015

Service from getting my oil changed to purchase my new Toyota was "Truly Exceptional" Remarkable Professional Employees. I am grateful for the kindness I was shown. I am enjoying my new Red Toyota Corolla. I thank you so very much!!

Santanna Comer

Nov 24, 2015

Every time I come here to purchase a vehicle or to have services done on a current vehicle, the customer service is always great!! The staff is very knowledgeable and very accommodating. Their goal is for their customers to be totally satisfied in their decisions and I must say that i am very satisfied with my product.

Apryl Dixon

Nov 23, 2015

Service team is knowledgeable and informative. Willing to work with you and explain the process of what car needed. Very patient and it was the first time ever that I was able to be shown the areas on my car that needed maintenance in the service area. The only thing that I think should be included in the waiting area is some kind of snack, you shouldn't have to buy food if you are waiting on your car for greater than an hour. There should be more than complimentary coffee. Or there could even be complimentary car wash for the wait time.

Cecilia Smith

Nov 23, 2015

Taniqua McGregor is always good when ever I come in to serv my car.

Darreona Mcdowell

Nov 23, 2015

Very clean and pleasant.. Not too long of a wait for car services

Valerie Hooper

Nov 23, 2015

Professional and curtious service. Great followup. Lots of reminders Honored quote after experation

Sue Kimsey

Nov 21, 2015

I was very satisfied with the service I received at this dealership.

Chris Mclaurin

Nov 19, 2015

Very positive experience with 5K miles servicing/tune-up. Miss McGregor is an outstanding service advisor.

James Brailey

Nov 19, 2015

very good experience during the visit, all items completed any upcoming recalls reviewed and completed.

Lakiesha Nolley

Nov 19, 2015

good relyable service , for servicing your car. friendly staff, an always looking to go the extra mile to give great performance. nalley toyota is the place for me and my car.keep up the good work.

iamzcheri

Nov 19, 2015

He is absolutely the best, very honest, very knowledgeable, very caring. I wouldn't go to anyone else to purchase a vehicle. He didn't just sell me a vehicle to make commission he helped me make the best possible choice that I could have made. I told him exactly what I wanted and he didn't try and force me to buy anything else.

dorothy reed

Nov 16, 2015

Shawn Granville is an excellent service advisor. He always has my best interest at heart.

Larry T. Campbell

Nov 13, 2015

Toni Moore did an outstanding in meeting and exceeding my service expectations.

Carlos Arce

Nov 9, 2015

I change the oil, it was fast and good costumer service like always by

Shakala Clayborn

Nov 9, 2015

My service was great. Brandon helped me out for the second time. He always looks out for me and makes sure everything is good for me. He's s very nice worker.

storm2

Nov 7, 2015

Brandon Cannon did an excellent job on making sure I was informed on required 5000 mi maintenance being done on my 2013 Camry. He was very knowledgeable & professional of my car and took onto consideration of me going to work and waiting for hours for my car to be worked on. Thanks Brian & keep up the Excellent service. ??

Robin Palmer

Nov 5, 2015

I made an early appointment because I needed to be out at a certain time. Not only did I get the service I thought I needed but other suggested services were recommended and received, and the Service Advisor (Toni Moore) ensured the service time paired up to the time I needed to be out. The mechanic was very knowledgable about what was going on with my truck because after the service received it drives like new again! I got great service from Nalley Toyota! I also had the chance to talk to a salesman and he gave me some great suggestions on purchasing my next Toyota vehicle. Good advice. Thanks!

Larry Sasser

Nov 2, 2015

I always feel good about dealing with all of the service people.

Sherrica Gonzalez

Nov 2, 2015

I had a great experience. I Wii go back. They have great customer service.

Ashley H

Oct 31, 2015

I work for Nalley Toyota and I also purchased my first vehicle from here and I have never had a problem. The other day when I came to get my car serviced by Taniqua Mcgregor, my car was literally in and out but I do suggest making a appointment first so you have to wait so long.

Dorthy Musgrove

Oct 30, 2015

Very pleased with service, and the courteous, prompt reatment I received.

ToyotaMan

Oct 29, 2015

I have bought 10+ cars from Eric Hogue in the past; from south Ga. to where he is now. He is the best sales manager that I have ever worked with; honest and straight forward. I will continue to buy from him and will send friends & family his way.

Betty Shuler

Oct 28, 2015

My service advisor was friendly and helpful. Service was quick.

Mary Robinson

Oct 27, 2015

My visit was for service and replacement of a headlight. I had made an appointment. My service was handled promptly, information was provided on what would be included in the service, the cost, and the approximate time to completion. The cost of the headlight was more than the original quote, but the office informed me before the installation. The service and installation were completed within the original time frame, and I was very grateful. Yes, I would recommend the service without reservations.

Dorothy Dodd

Oct 26, 2015

Taniqua McGregor is a great Service Advisor. She has great customer service skills and she treats the customer with the upmost respect. She is very competent in what she does and she follows up with her customers which I really appreciate. I will ask for her for a long time to come.

Carlene

Oct 25, 2015

The service was great and the employees were very accommodating and went out their way to make sure I was taken care of.

Donie Duke

Oct 24, 2015

It went by quickly. I was treated very well. I will be back!

Harriet Oliver

Oct 23, 2015

Excellent service all around!!!Very welcoming atmosphere and information is patiently and clearly explained.

Murray

Oct 21, 2015

We really were not going to even visit Nalley Toyota of Stonecrest. But upon my close out with my insurance company I got a discount certificate for several dealers. And Nalley Toyota of Stonecrest was the first to contact us. Really glad they did. Everyone was so helpful. Mr Bobo our salesman was great. Eric and William the financial guy made it all work. And Shavon who was so patient explaining all the great gadgets on our new Avalon. THANKS to everyone. We are very thankful. And would definitely recommend your dealership to our friends and family.

Shimels Anbesso

Oct 21, 2015

None none none none none none none None none none none none none none

Cindyw

Oct 16, 2015

Went in for a perceived problem and it turned out to be a big ticket item that we were not expecting, but our service guy (Joseph) went over and beyond trying to help us and making suggestions... Also go the car back a day earlier than was promised, which was very helpful. This dealership is one that I never mind going to because the waiting area is top notch and the people always helpful anfpd friendly ...

Mitch Gholston

Oct 14, 2015

OIL CHANGE - TIRE ROTATION - FILTERS CHANGE- EXCELLENT SERVICE

Delone Cleare

Oct 13, 2015

He just treated me so well, so professionally. He made me feel taken care of thanks

DeboraB

Oct 12, 2015

I brought my Camry in for its 60K mile service check without an appointment but was accommodated in a timely and professional manner. I received great customer service from my Rep, Joseph.

Sonya J.

Oct 7, 2015

I was very pleased with the advice that the service specialists gave me about what was a priority to get fixed on my car, since I did not have the funds to get all of what I needed repaired on that day! Taniqua McGregor was excellent in helping me make a decision.

Willie Brownlee

Oct 6, 2015

The best car buying experience I have ever had. I went in to buy a used vehicle, but the deal I got on my new Camery changed my mind. !!!

Allison Nissen

Oct 4, 2015

I had a terrible experience at Toyota Stonecrest. I went in because my passenger door wasn't locking regularly. They told me it would take 1 hour. 2.5 hours later, they requested that I come back to look at my vehicle. They had taken several of my tires off and had the engine hood open. They had a laundry list of repairs that my car needed totally almost $2000 and were already in the process of lining up a rental car for me so they could start the repairs. I immediately asked that they put my car back together as I needed to go. The service rep then became rude. I feel like she and the repairman were trying to take advantage of me...there was no reason for them to open the hood or takes my tires off, I only requested that they repair the lock. I had to repeatedly ask for my car to be returned to me, I will not be returning to Toyota Stonecrest and advise others not to as well.

Stephanie

Oct 4, 2015

When I make an appointment I get in and out at a resonable time.

CORDELIA62

Oct 1, 2015

My last service was over a month ago, but for some reason I never get the surveys to complete about my experience. I purchased my vehicle in July 2014 and just want to say that my experience for my first year (and beyond) of receiving service has been top-notch. Brandon always explains all points of service, and on one occasion I needed a service other than routine maintenance. His explanation of the service and why made me feel at ease.

Jeannette Holt

Sep 30, 2015

Experience was good. Service agent provided clear explanations, was patient and accommodating to my needs. He was friendly, and added no pressure to telling me my repair concerns.

Angela Ollie

Sep 29, 2015

Great, awesome, fantastic, customer service. Ms. T. McGregor is excellent and very knowledgable about her job. She is pleasant from beginning to the end of your transaction.

John Rosetti

Sep 29, 2015

I took my 2008 Camry in for the regularly scheduled oil change. Taniqua McGregor was my Service Advisor and she was friendly, courteous and thorough, explaining what other services were due to keep my Camry in good condition. That's why I continue to use the Toyota Dealership for my service and repair needs. I'll be taking my wifes 2004 Camry in next.

Jessica Simon

Sep 25, 2015

My experience at Nalley Toyota Stonecrest was great. I personally worked with Abraham and he was very professional and had my car serviced at a timely matter. In fact, the entire staff is great and I would definitely recommend to others.

Sherry

Sep 19, 2015

Nalley Toyota always provides a great service experience. Thank you for all that you do to make my visit so easy!

Willie Mcgee

Sep 17, 2015

The service guy was extranomical!!!! Helpful, courteous and kind

Carolyn Lewis

Sep 16, 2015

The Repair was Timely, I didn't have to take unpaid leave from my employer.

Darlene Parker

Sep 15, 2015

had an oil change the customer service was awesome!!!!

Jim Kinlaw

Sep 10, 2015

Pleasant experience. Servive department is very efficient.

Kawana Brown

Sep 10, 2015

Shawn was very helpful he got the job done i will also give him 5 thumbs up.

Bessie Miller

Sep 7, 2015

Mr. Paul Saxon was remarkable. He assured me my long exhausting day would not be prolonged with getting an oil change. I was in and out in less than 2 hours. Also, Mr. Saxon discussed other car maintenance concerns that were needed and provided me with a print out of these concerns. He really made me feel comfortable enough to schedule another appointment with this location. Thank you again Mr. Paul Saxon for your excellent customer service. Respectively, Ms. Miller

Junie Culmer

Sep 7, 2015

Took my car in for service (oil change) on Labor Day about 8:15. I also ended up having to get my tires aligned becuase it wasn't done in the last service. The Service Rep was overwhelmed and did't follow up with me like he should. I had to keep checking on the status of my car. Finally it was done, but waited another 30 minutes for car to be brought up. Another Service Rep saw my frustration and went to get my car. Usually I receive great service but that day it was horrible.

Miljairia Maroney

Sep 4, 2015

Service Rep was very nice, professional, excellent service. Would definitely use him again.

james1948

Sep 4, 2015

Joseph kept me informed as work was being completed on my car. He offered transportation service to the mall while I waited. He is easy to talk to and explained what work had to be done immediately and work that could wait until my next visit. I appreciated his honesty!Would highly recommend Nalley Toyota Stonecrest to anyone who wants great customer service and quality automotive repair and maintenance.

Phyl

Sep 3, 2015

This is the first customer service survey we've received, although we've had four visits to the service dept since purchasing our Toyota in April 2015. We concluded it was not provided given the subpar service not only on the previous visits but also during this last appointment. During one visit, the wait time was horrendous given we had a scheduled appointment--the car was dropped off early morning and by late afternoon, the work had yet to be started (as if it was completely forgotten about). On another occasion, the service dept failed to notify us once a part had arrived, which we learned had been on-site for over two weeks. Additionally, we were given incorrect information and was persuaded to purchase something not really needed. Recently, the car was dropped off for scheduled maintenance. When it was picked up (turned over to us), we immediately noticed a warning light. It was somewhat unnerving to get the car back 'supposedly' serviced yet there was obviously an issue. We do not recommend this service department.

Norma Parker

Sep 1, 2015

Thank you the prompt service on the replacement of the airbag. My scheduled appointment was handled in a timely. The facility was nice and clean.

Cardanmac

Aug 17, 2015

I have been coming to Nalley Toyota since August 2014 and have received nothing but excellent customer service from you guys. Keep up the high quality of work and the excellent customer service.

Dorothy

Aug 10, 2015

Know what you want, do your research prior to purchase, be confident and you will get excellent service without haggling. The salesperson was very knowledgeable about the type of vehicle I wanted, and went out of his way to get it.

Old car saleman SteveS

Aug 3, 2015

Enjoyed the experience from the first email to the drive out. Very professional and truthful throughout. Many moons ago I worked in sales at the Nalley dealership on Stewart Ave and I believe Jim Nalley would be perfectly ok, maybe even proud, with the way this dealership represents his name.

itisi84

Jul 28, 2015

I was very sceptical at first about even looking for a vehicle because I recently had a bankruptcy discharged and didn't think I'd find a car I want with financing terms I could be comfortable with. I spoke with Brian and told him what I was looking for and before I knew it, he sent me some options and began the search for my financing approval. He and Freddie were patient and communicated very well with me. They were able to get me in the car I wanted at a down payment and monthly payment I was comfortable with! The process was so smooth and pretty quick as well. I am so thankful for Brian Hunt and Freddie Watson! They are truly amazing and I'd definitely want them to help me in the future! True professionals.

Joe Saunders

Jul 9, 2015

The young lady who checked me in was very professional and accommodating. She provided complete customer satisfaction. My only concern was the wait time to get the 12,000 mile inspection. I arrived at 10:45AM for a 11:00AM appointment and left right at 1:00PM. Two hours is a bit excessive for that type of service.

rav4owner

Jul 2, 2015

Worked with Reggie Demande and Toni Moore. I found both to be knowledgeable, and willing help anyway. Reggie spent extra time helping me with the setups on the radio that I did not understand. When I purchased the Rav 4 no one knew how to do this function. Reggie jumped in and speeded right thru the process and showed me other function also. I was happy to get this done after 10,000 miles. I hope to get to work with Reggie and Toni again. My representation left your company. My overall rating on Reggie and Toni would be a 5 starJudy Belin

JoseB

Jun 29, 2015

Welcomed upon arriving. Energy of the place is welcoming. Spacious...no push for more "parts need fixing" or "Services needed"...Brandon Cannon was a listener, personable, seemed to know his stuff, provided alternatives...and overall, I did not feel "taken", but the car "serviced". Will come back, GW.

Loving my "2014.5" Camry

Jun 26, 2015

I always have a pleasant experience at Nalley Toyota. From the time my loving husband purchased my 2 cars there I have been extra pleased. Mr. William St. Ledger Wright is an AWESOME Salesman. He was professional, polite and displayed expertise in our selection process of my "2014.5" Camry...And if my Asst. Service Manager,Mr. Abraham Castillo is off, I will not have my car serviced until he is back at work. Mr. Castillo is AWESOME as well. He also is so professional and polite and when he is charge of taking care of my car, I know it is well taken care of.

Lillie Cole

Jun 24, 2015

I purchased my 2014 Captiva Sport in February 2015. I have only had my car for 4 months. I started having to put air in my two front tires the second month I had the car. So about two weeks ago I brought my car in to be looked at and they told me there was nothing wrong with my tires, so I was like ok. They said come back if it happens again. So when I took it in today they told me I had two plugs in each tire and that they need to be replaced. $428 for two new tires and an alignment. So I was like, so you are telling me that yall sold a car that had two tires that already had plugs in them and I'm suppose to pay for them. I could understand if I've had this car for a year and if I got the plugs put in the tires. I've had this car for 4 months. I don't care if the car is used, why would you sale a car with two bad tires and not even tell the customer about the plugs in the tire. Because had I known I wouldn't have even purchased the vehicle. When I purchased the car, I gave you such great reviews because of your customer service but now I wish I hadn't even got the car from you. I should have went to one of your competitors. I will never shop nor refer anyone to you guys if this is how you treat your customers. I guess since you already got your check for the car you're happy. I think it's a bunch of crap. Not happy at all. Sincerely, Lillie Cole

Sharell

Jun 19, 2015

Mr. Castillo has always provided my family with excellent customer service. With his help I canguarantee that I will always be taken care of.

laney94

Jun 18, 2015

I received professional and courteous service from everyone I came in contact with on Monday. The customer service was "EXCELLENT". I've been a Toyota customer since 1988 and have visited various dealership between Indianapolis, Michigan, California and now Georgia. The customer service has always been above reproach. Just as it was today. Kudos to Shawn and the rest of the team ( the young lady that greeted me and the technician that service my. I recall Butler Toyota (Indiana, Indianapolis) having team colors - Red, Green and Blue Teams. Every customer was assigned to a team which I really liked. I always knew the service advisor and team members that was would be servicing my car. But I digressed. Again, KUDOS to Shawn and the other team members. See you in six months.

Cheryl Perdue

Jun 17, 2015

I am satisfied with the customer service that was received. Shawn Granville was a very knowledgeable service advisor and I am hoping that other's have the pleasure of conducting business with him. The quality of the repairs was excellent . The facility was clean and comfortable. In the near future, I am looking forward to trading in my car and buying a newer model from the dealership.

AnD

Jun 16, 2015

Routine service can be like going to the dentist - you hate it but know its necessary! My service tech, Brandon, and the others I came in contact with made it "painless"!

E. Bostock,

Jun 13, 2015

My experience at Nalley Toyota (Stonecrest) is always rated a 10+. Everyone is so professional and helpful. My Service Advisor is very courtesy, professional, extremely helpful and always has a great smile on her face. She makes sure while you're waiting, you are comfortable & will ask if you need anything. When it's time for my service I always call the same person. I will rate Ms. Taniqua McGregor a 10+++. She's the BEST. I will recommend anyone/everyone to come to Nalley Toyota and always ask for Ms. McGregor. Thanks

SJones

Jun 13, 2015

Joseph was most helpful and the repairs were done on time and as expected. Thank you.

dlover7

Jun 2, 2015

Hello:I was given an appt. at the time I requested. That was great especially when I came early and was seen right away. This time I had questions which were answered so I could understand. They were done servicing my car in a timely manner. Thanks for all.

Raquel Munnerlyn

Jun 1, 2015

First Class Service! I purchased a total of three vehicles from this Dealership but I never felt the need to provide to provide feedback before. Outstanding Service!!

crrsunshine

Jun 1, 2015

My husband and I just bought two Toyota Camry's from Nalley Toyota. From working with Glen to get what we wanted with a price we wanted, to getting useful information concerning the car from Shavon, to finalizing the deal with Manny this was the best car buying experience we have ever had. This is an excellent group of staff that exceeds great customer service. We would recommend Nalley to anyone looking to purchase a new car.

KAM

May 23, 2015

I worked directly with Gerard Perminter during my car buying process at Toyota. Although buying a car is not my favorite thing to do, Gerard made it as easy as it has ever been and probably will ever be. He properly assessed my goals. Then he came up with a fantastic plan, at a fantastic price. I was expecting a lot of haggling. But what I received was a stress-free process with a salesman who seemed to understand exactly how to meet my needs.

Abigail Staples

May 21, 2015

Sales Professional Roland was very friendly and easy to work with, I would definitely recommend any of my friends or relatives to see Mr Roland when conrsidering purchasing a Toyota

Lauren263

May 18, 2015

Brandon was a great Salesman. He was professional and extremely helpful throughout the entire process. I was initially looking at the Toyota Corollas, but after Brandon showed us the car and indicated the size of the Corolla compared to the size of the Camry, as we were looking at a "family" and "trip" friendly car, we decided on the Camry. He showed us about 5 or 6 of the different Camrys. I displayed interest in the ones with leather interior and he was very helpful when we were looking at the pricing. He was very helpful when putting us in the system and going through the paperwork to buy the car. I highly recommend going to Brandon as he was honest and very enthusiastic about his job and helping us find a car that fit both our needs and wants. Thank you for your awesome customer service!

nancyj

May 14, 2015

Thanks to Abraham and the entire service team for a job well done. I have been to this dealership for various repairs and I have been pleased each time. Abraham has shown great professionalism and is very good at what he does. I have worked with him for each of my service visits and I will continue to request him in the future. Thanks again!!!!

M. Wood

May 13, 2015

i had a great experience my car salesman was very nice n helpful. they made it so easy to buy a car from them. i will always tell people the experience i had n recommend them to buy a car from nalley.

aj

May 12, 2015

We had been looking for an SUV for a while, and had settled on a Toyota 4runner. We are in Macon, GA and went to Butler over here and had the absolute worst experience ever at that dealer. The next day, we decided to go to Atlanta and try out Nalley bc the prices looked good online. We went not expecting to get the 4runner, maybe just go and check it out, and then the deal not to work and we would go home bc our budget was very tight. We drove up in our 2010 Tacoma to see if we could trade it in for a new 2015 Toyota 4runner. Gerald was our salesperson, and he was the kindest, most genuine man. He got our deal done and we left that day with our 4runner. Looking for a used car now, and we will be going back to Nalley to purchase this car. The drive is nothing when you can go to a dealer with such amazing service and respect for customers. Nalley Toyota Stonecrest is the best dealer around, and can not wait to go back and get another car from them.

Cambry 2000

May 8, 2015

New brakes were placed on car by another general service center. After a coupler weeks brakes began to squeal when first driven in the morning and then would stop after car warm up. Car was returned to the center and was told the brakes are ok and that service center could not remedy the problem. Car was taken to other brake specialists and they did not know the cause and stated the breaks are find and see no problems. After about a year,we brought the car to Nally Toyota Stonecrest and they immediately saw that there were faulty breaks put on the car. New breaks were installed and now the squealing is gone.

jihan9899

May 8, 2015

On 5-6-2015 I received a letter from Alliance Direct Lending a contracted dealership partner of Nalley Toyota stating that Nalley could assist me in upgrading from a vehicle I purchased 6 months ago and that Nalley "specialized" in assisting those that are working to re-establish their credit.I was in the dealership that day roughly 4 hours before being told by Glen Lotty that there wasn't an definitive answer from any bank thus far and that he'd be arriving early on 5-7 and should have an answer for me around noon or so.I stopped by before heading to work on 5-7 and allegedly there hadn't been any response from a bank yet as to whether I could be assisted in getting a vehicle. Glen tells me there should be an answer soon and that he'd call me.I called him around 5 hours later to enquire about a answer he said he'd call me right back and never did.This "appears" to have been a ruse to get a prospective customer into the dealership, isay this due to a few key factors:Glen seemed quite "invested" in me as a prospective customer in the early stages of procuring all my paperwork/information to start the process.As the process drug on Wednesday evening he became very detached and seemingly disinterested in keeping me as informed as possible about the status of things at the time. how is it possible to not have an answer by end of business 5-7? And the very discourteous, disrespectful way I was treated at the end fo the process makes be believe that it was determined that I wasn't going to be assisted by any banking institution,this was known by the sales manager and Glen and I was just summarily written off without the least consideration of an follow-up "we're sorry" Mr. Shabazz phone call.My conclusion is this: If you're not coming in with A-1 credit and or a considerable down payment you may just be discarded,written off without the least concern as to what image of "NALLY TOYOTA" has been purveyed.I would NOT recommend this dealership to my friends or foes for that matter. I also intend to contact the BBB of Georgia, im sure they'd like to be made aware of this as well.

LindaP

May 8, 2015

Ms. McGregor is my service person. I only use her. She is most helpful and knowledgeable. Taniqua always listen to and address all my concerns. She is friendly and more importantly she is a professional. I will only use Taniqua when I come for service.

trisha0531

May 8, 2015

There has been a Toyota in our household since 1972. Purchasing a car is not one of the more pleasurable experiences. However my recent purchase of a 2013 Toyota from your store exceeded my personal expectations. The customer service from the initial telephone contact with the salesman, Gerard Perminter, through completion of the sale was excellent! The vehicle was purchased as a gift for my granddaughter as such I wanted a pretty large bow tor it. I called your store looking to learn where I might purchase this bow. Reggie Demande arranged for me to borrow one of your bows. This was the icing on the proverbial cake. This was truly good customer service, which in today's world is not common. Ms. Pat, Ms. Maggie and Mickol were also great. Nalley Toyota will see the Grippers when we next need another Toyota.

dmcghee

May 4, 2015

Taniqua was professional and friendly as always. She's one of the main reasons I keep coming back to Stonecrest Toyota. Greta job!Thanks again,

storm2

May 4, 2015

My sales mgr. Gerard Perminter was excellent with helping me get the car I purchased from Nalley Stone Crest Toyota. He made everything go smoothly and my daughter & I enjoyed our experience there. Gerard, thanks for making me smile. Still love my new car. :-)

TruckHappy

May 3, 2015

See Gerard if you want the right price, the right vehicle, and drive out the same day with the vehicle of your dreams! Nalley of Stonecrest had professional and courteous staff, told you everything about the vehicle and did the paperwork (including great loan price) so you only make one visit for your dream ride. You can't ask for better. Thanks Gerard, we love it.

YML

May 1, 2015

Each time I brought my car, a 2005 Corolla, in - whether it was for routine service or an emergency, where I had to have it towed in - my Service Advisor, Shawn Granville has always shown professionalism. He is very knowledgeable and courteous. Overall, I have found the staff to be extremely courteous and I would definitely recommend Nally Toyota of Lithonia!

Suki & Ginger's Mom

Apr 30, 2015

I won't let anyone else service my vehicle! I have ALWAYS been pleased with the customer service I receive. They take great care of my vehicle. I wouldn't trust anyone else. Shawn is the BEST service advisor. Ask for him when you go in. He will make sure that whatever needs to be done to your vehicle is completed in a timely manner and if the technician notices anything, Shawn will call and inform you of what might need attention in the neat future.

HOOKS1

Apr 28, 2015

VERY PROFESSIONAL, FRIENDLY, KNOWLEDGABLE. JD WAS GREAT !!! WILL BUY AGAIN FROM NALLEY!! WILL RECOMMEND TO OUR FAMILY AND FRIENDS! BEST DEALERSHIP WE HAVE EVER BEEN TO!

Val62

Apr 24, 2015

I was very pleased with the service on my Toyota 4 Runner yesterday. It is now running like new. Service was great and service technician did a great job. Thank you Stone crest Toyota!

Mike

Apr 23, 2015

After finding a 2014 Dodge Challenger online I drove out to Stonecrest Toyota to check it out. I was treated to one of the best sales experiences I've ever had buying a car. They are super friendly and made the whole experience enjoyable. Amien was always courteous and never high pressure as was everyone there. I highly recommend them.

Tammy

Apr 22, 2015

The customer service was fast and efficient. My car was serviced in a timely fashion, and the work was done in a professional manner. I would bring my car in for service again.

dewayne

Apr 20, 2015

I would recommend anyone to go see Gerald Hopkins at Nalley Toyota. Raeanne as well, very nice greeting and not bad on the eyes. Go see these great people if your looking for a great customer service experience.

Dar'Rema

Apr 15, 2015

Awesome customer service! Every one was helpful and friendly! I traded my 2014 Yaris in for a 2015 Corolla. They gave me a awesome deal. My favorite dealership would not go anywhere else.

oholliman

Apr 15, 2015

Thanks Abraham for providing me with great customer service. I would definitely recommend to my friends and family to come to stone crest Toyota for service.

pbrando

Mar 25, 2015

Thank you so much, Carla, for your help today with my Yaris service. You made the experience GREAT! I actually look forward to having my car serviced again!

AmandaWalton

Mar 24, 2015

My husband and I had been in the market for a used Toyota Tundra. I found one on line that we absolutely loved. I called Reggie Demande to inquire about the vehicle and he told me it was available. My husband and I live in Cobb County which is a distance from Stone Crest. Because of the attention and AWESOME customer service I received from Reggie we drove down to Stonecrest. The entire staff there is phenomenal!! When we arrived at the dealership the receptionist got Reggie for us. He then introduced us to Amein who took us to look at the truck and also took us on a test drive, My husband and I both feel in love with the truck so we then started the process for purchasing it. NEVER were we pressured nor nagged in to buying the truck. Reggie, Amein, and Andy went over every detail with us from start to finish. The customer service we received was BEYOND top notch. The customer service and experience was out of this world. They took there time and made sure we were happy before making the sale/deal. From the start to the finish Reggie, Amein, and Andy all worked as a team to get the process done in a timely manor. My husband and I are now HAPPY Toyota Tundra owners thanks to the WONDERFUL, FRIENDLY, CARING, and just overall AWESOME people at Nalley Toyota Stone Crest. I will recommend everyone in Cobb County make the drive down to Stonecrest because it is well worth it. Aewesome people and great dealership!!

Josephine

Mar 18, 2015

Just wanted to let you what a great asset you have in Mr. Reggie Demande. I would like to take this opportunity and tell you that my experience was FANTASTIC because of Reggie. Reggie is definitely a people person. He is very professional, compassionate, caring, dedicated, helpful and well -informed as a Used Car Sales Manager. I have a very special place in my heart for Nalley Toyota because of a wonderful human being like Reggie. A personal thank you to Reggie for your quick response to satisfy my car needs. You deserve a raise!!!! I hope this was helpful and if you have any further questions, please feel free to call me ( Marilyn Stradford at 770 912-6639) Kindness.

Nicol

Mar 13, 2015

Shawn made sure I was taken care of. His knowledge was beyond measure. He made sure that I would return to get serviced there in the future.

barbaraew

Mar 6, 2015

I received a recall letter on my rear sub-woofer. The service advisor, Carla Dorsey was very professional and explained the letter to me. The service was performed as the letter instructed. Thank you Ms. Dorsey

olliea

Mar 2, 2015

Tanique Mcgregor is excellent with her knowledge on the service that I need for my 2014 Avalon. She is friendly and her customer service is superior.

"Dot m"

Feb 27, 2015

I have used Nalley Toyota at Stonecrest for 2 years. I have always been pleased with the service. They take my car in as soon as I arrive and I can wait in a comfortable, clean area. The personnel are courteous and gladly answer my questions. I have confidence in Nalley Toyota..

Tammekia

Feb 26, 2015

Once again, Therrell came through with excellent customer service! Always helpful, honest and hard working. I owe him a big thank you for respecting my time and pockets!

Gil

Feb 24, 2015

Great service!!! Went in for 10,000 mile service and it was done very quickly and I was very pleased!

Yashetrius

Feb 24, 2015

Ms. Taniqua was amazing. She always helps me no matter what the issue may be. She understands hard work, dedication, customer service, and how to relate to the customer. I am always happy to leave my concerns with her because she always comes through. Thanks for being a great person and understanding.

Whitehead

Feb 20, 2015

My wait time was a wonderful experience by it being Valentine Day! The deco was beautiful, which put employees and the customers in a very good mood. Taniqua greeted me with a smile and kept me abreast of everything throughout the service. I did not have an appoiontment thinking it was only an oil change. It was 40,000 mile service. "No Problem, we can handle this" was Taniqua's saying ans they did.

Vonda mills

Feb 19, 2015

Brain Hunt is a great salesman he has help me purchase 2 Toyotas in the past year! He is an very professional & considerate salesman !

Questdogg1

Feb 16, 2015

This was my first service appointment since my Toyota Care coverage expired, so I came in fully expecting to suddenly have all kinds of issues with my car. Instead, I received excellent service and only got the needed oil change that was due. The rest of the car was checked out for free with no further issues found. Thanks, Guys!

boomer71

Feb 11, 2015

I work out of town alot and these guys and ladies fit me in to an already busy schedule they have and I always know up front what the bill is going to be and I couldn't ask for anything better except to go down on the price of a quad cab 4x4 tacoma but these people at nalley stone crest are above the standards of what some dealerships wish they could be always a pleasure

Ebric18

Feb 11, 2015

I purchased a car on January 21, 2015. My deal that I signed was for $388/month with a 5.25% interest rate. I received a call on February 5, 2015 stating that I needed to come in because the bank did not approve. Keep in mind I never received a denial letter. I went in on February 6th and was told by Keith Holmes that there was nothing he could do for me and that I had to give the car back. All he said was the bank did not approve. No evidence of denial from the first bank which was Northwest Credit Union. We then exchanged cars. After leaving with my old car I received a call from one of the finance guys saying that they basically begged another bank to accept my loan so I needed to come BACK in to sign some paperwork. I was excited being that I fell in love with the car having it for 2 weeks. I went back the next day which was February 7th to sign the deal. My payment went from $388 to $455. I asked why and the finance guy said its because of the bank they went with and ALSO because they gave me too much for my trade. I signed thinking that my interest rate went up. I also asked Patricia if the deal is complete and she said I have nothing to worry about because this time it was final. As soon as I got home I compared the very first contract with the new one I just got. I noticed that my interest rate stayed the same but the price of the car went up. Toyota had to come up with something being that THEY gave me too much for my trade because they would lose money on my deal. I went back to Toyota on February 9th. I spoke with Patricia Shabizz, public relations manager and explained to her what went down. I brought in both of my contracts. Keith Holmes was so nonchalant when it was explained to him. Toyota should be ashamed to have such a man be the forefront of the company. I've never been treated so rudely. Things got out of hand and when my friend tried to get everyone's business cards Keith Holmes told the staff they did not have to give us anything. Patricia asked me if there was anything she can do to make me happy. I told her to honor my first contract. After having said that Victor Eke came to me in a rude manner and said." You never had a deal anyway. There was no deal!" But I remember leaving the 2nd time around and I asked Patricia if it's a done deal and she said YES. Before I left I asked for my contracts back. Keith Holmes told me he shredded them. It all boils down to Toyota Stonecrest giving me too much for my trade so they needed to find a way to make money instead of losing money. They shredded my evidence because they know they did wrong and it was negligence on their part. They put me through it and I will not let this fly.

Smitty62

Feb 5, 2015

Thank you Taniqua for excellent service. My experience was great one I will definitely used you guy for all of my future repairs.

Kathy

Jan 30, 2015

Try driving to work in the dark in the morning and the dash lights go out. When you get to work, your car won't turn off. Pull out Taniqua's handy card and give her a call. She calmly asks when can I get there and she is waiting for me upon arrival. She looks at the car, listens to my explanation and says come inside and sit down. She checks with the mechanic and gets back to me immediately. I am told, they have to keep my car for a few days to perform the under warranty repair. Oh, and BTW...there is a free rental waiting for me so I can get back to work. All my fears were gone. I felt like I was handled like royalty. Many people think going to a dealership for service is expensive, but this place knows how to do SERVICE. I have purchased 3 cars from them...so far. Already have the next one picked out. Way to go Nalley Toyota!

kirkland18

Jan 28, 2015

James was great to work with. After some trouble with my phone signal James held the car for me due to me not being able to make deposit. Had the car up front for me on arrival. Wish all car salesmen were like James.

WJR

Jan 19, 2015

As the owner of a 2003 Prius, I came to the dealership not knowing what to expect. I had first inquired over the internet for the type of car I wanted to test drive. I received a prompt response from Joel Hamilton to every question I asked and every issue I raised on my inquiry. When I visited Joel for the test drive he was very knowledgeable about the particular car I wanted and, after briefly explaining the process, I was able to test drive the car. After the test drive I found that the car completely met my requirements. I was also satisfied with the price. The most impressive part of my experience was the apparent well organized and customer friendly environment that seemed to prevail throughout the dealership.

Marcos

Jan 16, 2015

I Just Purchased a Vehicle From These Guys From Charleston SC and I could not have been more pleased with the whole process. I did not see the car before purchase but found everything to be exactly like the guys said it would. Andre Clark is a true Professional and I would recommend Nalley Toyota 100% Thank You Guys

DLW

Jan 16, 2015

The process was straight forward from the internet negotiations to the show room. Joel has a light touch which is appreciative. The other staff did their job professionally.

delawaregirl62

Jan 8, 2015

Excellent car buying experience! The entire team was awesome. This is my second Highlander and I love it! Shavon helped me, patiently, to navigate all the gadgets, bells and whistles on a Sunday afternoon. Shamaul and Erwin provided me a deal that exceeded by expectations. The finance team was great and offered what was reasonable and manageable for me. Everyone seem to care about my bottom line and payments. Who says buying a car can't be a great experience!

mbrackett

Jan 7, 2015

Abraham was a very competent and friendly service representative. He was attentive to my needs, knowing that the service was a bit lengthy. I had scheduled the visit on line. The price given on line was not as high as the price that Abraham had so he went down each item and had me select what I wanted done that was at all optional &. The price ended up landing between the two. The online price should be more accurate.

NewCamryOwner

Jan 2, 2015

I am very happy to know that there are direct, transparent, honest, and customer service oriented dealerships in Metro Atlanta Area. Nalley Toyota Stonecrest was just outstanding. I had never had such awesome experience before. First of all, they were not afraid to email me a written quote and offer their best price on a new 2015 Camry LE out of all 16 Toyota dealers that I contacted with my inquiry. Joel Hamilton, a sales professional of Nalley Toyota Stonecrest, demonstrated outstanding level of courtesy and customer service. It was pure pleasure to communicate with him and negotiate my purchase. He was very prompt in responding to my emails, did not avoid answering my questions or providing me with information in writing, and did not wasted any of my time with empty follow-up emails. At the end, Nalley Toyota Stonecrest didn't just stand behind its promises, but exceeded my expectations. My car was equipped with Clear Paint Protection Package and floor mats at no charge to me. Two more places agreed to match Nalley Toyota Stonecrest out-the-door price, but I choose to deal with Joel, and Nalley Toyota Stonecrest because I believe that honesty and openness are best policies!

Board head

Dec 20, 2014

Shavon was very helpful in every way.. She made shopping for a car very peaceful and easy. From the time we met until the time I left.. I knew I would recommend all my friends and family to this dealership because of my experience with Ms Shavon.

Cindy

Dec 14, 2014

I was at the dealership last week. This is the second time that I have come to your dealership for service. I moved here from Florida in April and when I had my car serviced the gentlemen told me that I would have one more free service/oil change. His words to me where normally the one that I was there for would be the last but because I chose to come to your dealership you would be doing the next one for free. This last week the girl who waited on me told me that this service would cost. I pay but was confused and wanted to let you know that I go two different answers from two different people. This is the first Toyota that I have leased and I was going by what I was told. In April I will have had the car 2 years and the miles on my car last week were 27,000 and change. Thank you for taking the time to read this. Cindy Christy

anazsims

Dec 10, 2014

My experience at Nalley Toyota was pretty sad. When we first arrive at this dealership, there was someone to great us. He said hello to us and directed us inside to the lady I spoke to on the phone. Which she then told us the guy that brought us in will be our salesman. So he sits us down ask us a few questions, shows us the vehicle I wanted, shows us how it works, and now we go on the test drive. While on the test drive he answers a call through the cars Bluetooth system. It was one of his buddy's that apparently was coming to the dealership to meet him. That's when we lost the salesman undivided attention. When we get back to the dealership, he says hello to his friend that shows up. We get to the desk the salesman asks us a few more questions, and asks how much we want to pay a month on this vehicle. We tell him how much our budget will allow, and he's like "realistically" you can't get that price for that car.He's like let me give you time to think. so then we go up $50 more, and that was pushing our budget. He comes back showing us why we can't get that car for that price. Again "realistically" you can't get that car for that price. Let me let you guys think about it. meanwhile when he's "letting us think about it," He's going to talk to his buddy! This smug salesman throughout the whole time acts like he makes enough money in a year that if he doesn't sell this car to us, it won't hurt him. Point blank he never negotiated a price, and we end up leaving. He didn't even try to get us in a older model, another vehicle, nothing. Could care less. Now is when you see what kind of people work there. My husband was pretty disappointed at how the salesman didn't even try to get us in a vehicle, so he writes a review. That was the Monday. The Friday he gets a response form Curtis general manager asking my husband to contact him. My husband calls. Curtis was in a meeting the receptionist says. He will call my husband back. The general manager didn't even have the decency to call. The Saturday night my husband gets a call, and it's the salesman who didn't even give a crap when we were there, but now because my husband writes a review, he calls to argue with him. then hangs up the phone on my husband when my husband wasn't feeding into his nonsense. So the whole time I left the situation alone, cause he obviously is not a good salesman so why should I stress. Well when my husband got that call the Saturday night, I was pissed! What kind of business are they running? the employee can call the customer to argue with him??? So I call, and ask to speak to Curtis the "general manager". I get the receptionist. She says he's on a sale, and she will have someone call me back tonight. Guess what people.... INEVER got a call back. Not only are the people at Nalley Toyota rude, and disrespectful, they could care less about what the general public has to say. That is my experience with this dealership at stonecrest mall. By the way. There were three other Toyota dealers that were willing to work with me for the price I was asking, and they were very friendly.

marc420

Dec 3, 2014

Ray lawson did not do any thing to help me wife out at all with negotiation with price on the car he did not try to get us in a prius all ray was about is commission

Diane Kane

Nov 13, 2014

Service has always been excellent; keep up the good work.

EC

Nov 12, 2014

The experience was great. I pulled in at 6:40 p.m., thinking I might be turned away. To my surprise I was waited on and out in about 30 min (oil change). I will return!!

Emily

Nov 8, 2014

I have used Nalley Toyota Stonecrest for maintenance for my Prius for over two years and I receive consistent, high quality customer service every time I go. This past visit was no exception. The folks in the service department are helpful, friendly, and quick. Stonecrest is further from our home than another Toyota dealership, but we choose to use Nalley Toyota Stonecrest because of their exceptional customer service.

Tiffany M.

Nov 5, 2014

I went in for my 25,000 mile service and to have a recall repair done. I was expecting at least a 2 1/2 to 3 hour wait. I was out in an hour. The young lady who handled all the paperwork was efficient, courteous, and overall just a nice person. The gentlemen who did the work were courteous to bring my car back they way I sent it in. I did notice they turned the radio up. I guess they liked my choice in music ;) Overall, the BEST visit I've had there.

Adrienne Nichols

Nov 4, 2014

I'm not usually a big fan of car dealerships but have to say that Nalley Toyota Stonecrest has changed my mind. The sales people are very knowledgeable and were great to work with when I bought my 2014 Corolla. My service advisor, Taniqua McGregor, is extremely helpful and a genuinely nice person to work with. My car was serviced quickly and the technicians kept the interior & exterior fingerprint and dirt free, (unlike other places I've taken cars to for service). I definitely recommend this dealership.

Dustin

Nov 3, 2014

Great all around service. Very fast and convenient. The shuttle service to the mall is also a +++++. Love the attitudes of all the other team members also.

KGiles1990

Oct 29, 2014

My latest visit with Nalley Toyota of Stonecrest was perfect! It's a great friendly environment, and the employees show that they care about the customer and lookout for their best interest even if they can't help. I feel that showing that you really don't care about the competition is good for business!!! At Nalley Toyota of Stoncrest I would assume that competition is the last thing on their because they make their customers first priority! Thanks for everything we'll be back!!!

paulbenners

Oct 29, 2014

This was my first service visit to Stonecrest Toyota (October 27, 2014). I did so because of Reggie Demande - who I know to be as a forthright honest person - who does an outstanding job representing this Toyota dealership.During the course of my service experience I had a number of pleasant and productive exchanges with Chris Maxwell. I was very satisfied with my service experience. And, it was a pleasure dealing with Reggie and Chris. I'll be back for service with these guys.

T J Phillips

Oct 10, 2014

Although I have been to the service department a number of other times, this visit was one of the best. I arrive with a job that I knew would take some time. Joe Johnson met me at the service drive and I explained that I knew the time to closing was fast approaching, but I wanted to know if they would replace all four shocks for me. He told me that they could. I was surprised because the job would be more hours than they had before closing time. They not only took on the job but completed it. It required some dedication and expert training to do the job and do it well. It also took some overtime. I was very pleased with the effort since scheduling another date and time would have been tough for me. I did not tell them that and they took the job on anyway. The bottom line is that I am very satisfied with the level of service and the work that was done.. Thanks to all of you Joe, Brian and Eddie....

pjatav

Oct 4, 2014

I purchased Toyota corolla LE brand new 2014 last month. Was thinking of buying a car since last 2-3 months but was not able to as was busy in work and not having time to go to a dealer and then do all the exercise of buying a car. I was quite worried about the feeling and nervous.Reggie was the guy who vanished my nervousness and all anxiety of buying a new car. Out of my busy work schedule he used to come to me to pick wherever I want and he never hesitated in doing so. Nice person. A good human being and very helpful person!Thanks for all your efforts!!

Anthony & Jacqueline

Sep 29, 2014

Greetings, My husband Anthony & I went car shopping one afternoon. On our way home we decided to stop by Nalley Toyota Stonecrest, just to look around. We met Mr. James Locklin, and were immediately impressed with his approach and his kind spirit. He did not pressure us however, gave us some great pointers and made himself available for any questions and or test drive. Mr. Locklin made such an impression on us, we decided to go back the following weekend and apply for credit. Surprisingly, he remembered our names and information we shared about us. He was very knowledgeable about the vehicles and was able to answer all of the questions we had. Once we decided on a vehicle, we proceed with the credit application and met Mr. Greg Webster, another professional gentleman with a heart of compassion. Mr. Webster went beyond the call of duty to assist us in getting a great deal. He was very detailed and informative as well, as he gave us options to think about before making a final decision. That assured my husband and I that Mr. Webster was looking out for our best interest. Both Mr. Locklin and Mr. Webster are to be commended for their outstanding service. I would highly recommend Nalley Toyota Stonecrest to anyone in need of a car. Also, I want to commend Ms. Stephanie for her outstanding service as well. Her bright smile was very warm and inviting. She was very thorough in explaining the details about our car and what to expect with the service and warranty. She program my smartphone in my car before we left the lot. I would highly refer them to others I know that are in need of a car. Referring my family, friends, co-workers and others to the best group of proffessionals at Nalley will assure me that they will be well taken care of and get the most for their monies. Thank you, Anthony & Jackie Kendrick

todd

Sep 28, 2014

This was the best buying experience I have ever had. my sales associate was James Locklin, James really went to bat for me and negotiated the price and payment to fit my budget, and had the used truck I purchased filled up with a full tank of gas and totally detailed, by the time all of the paperwork was finished, so I was able to drive it home about a hour later. I would highly recommend this dealership to anyone searching for a new or used car. I was treated with the utmost respect, and courtesy. I was treated just as important as someone that was buying a $50,000 automobile, but I only bought a used truck at a fraction of that price.

jwalker21

Sep 22, 2014

I recently went into Nalley's at Stonecrest to purchase a Toyota Camry. While the car I wanted wasn't available the salesperson kept telling me how I should buy a Avalon or Corrola. He went as far as to say the Camry's are good but have mechanical problems and that's why I should go with soemthing else. I had to argue with him in order for him to show me The cars that I did drive were in horrible conditions. Granted I was looking for a used car, but not a project. The seats had to be repaired as it had major tears, the car mats had bleach spots on them and the rest of the interior had scratches all over it. The only thing the salesperson said was he would give me a free oil change and a full tank of gas. Really, for all that damage. I wouldn't recommend this dealership to anybody. If you need to buy a car, go to craigslist, ebay anywhere but this place. They will do everything they can to rip you off!!!!

csim4246

Sep 20, 2014

I was stranded on the side of the road. My car was towed (after waiting over 1 1/2 hour and sweating out my shirt)in Thursday--I didn't know what was wrong with my car. I was hot, irritated and tired. Reggie immediately gave me some water & his chair to sit. He also encouraged me to relax--think positively and in the end my CV Axle was broken which was better than a transmission problem. Of course, I was concerned about the costs even stated I wasn't sure if I wanted another Toyota. He encouraged me to stay with Toyota and provided Manny (who was wonderful--didn't pressure me/sincerely friendly/professional/very knowledgeable) to assist me look at new/used vehicles to restore my faith in Toyota. The fact Reggie did the research comparing prices for an axle and how the work is guaranteed.....I was relieved. He made me feel so good on a terrible day, even though the parts had to be ordered and in the next day. I picked up my car Saturday and Reggie remained encouraging and explained what my next steps were for my car. I appreciate Reggie going the extra mile to make sure I was comfortable and I felt ten times better about Toyota/the repairs/my overall experience compared to what I thought Thursday afternoon. Thank you Reggie for excellent customer service!!!!

hftisdale

Sep 15, 2014

I purchased 2010 Avalon from the previously owned Stonecrest Toyota, the salesman who is still employed by Nalley Toyota Stonecrest was not truthful (a liar) and did not keep his word. I had also talked my son into buying a 2010 Toyota Tundra from the same Salesman. I called the salesman in reference to our conversations and he was rude and nasty so I took the high road and vowed never to buy anything from them again. I have always purchased Toyotas since 1981. I wanted a new truck and went to Stone Mountain Toyota and purchased a 2012 Toyota Tundra.Well earlier this year My wife needed an oil change on her 2011 Camry which I purchased from another Legacy Toyota. While waiting for the service to be completed we ran into Reginald Demande this young man was outstanding and kept his word and did exactly what he said he could do. we purchased 2014 Toyota Camry and have been pleased with the sell. Reginald Demande is an asset to this dealership. I will purchase another car from him its not everyday that you find an honest person that's not filled with arrogance and when I go into the dealership and Reginald sees me he always comes to speak. Customer Service is a priority and he has it.

Ms. Johnson

Sep 9, 2014

The purchase of my 2014 Avalon Hybyrd is my first purchase from Nalley Toyota Stonecrest. I received an invitation to come in to get a car wash and ten point inspection for my birthday. I had to call Service to get an appointment and was able to get one the day I requested. I arrived early to the service bay and wondered what type of reception I would receive. I was disappointed because I sat there for approximately 15 minutes before anyone acknowledged me. I am so used to the minute you drive into the service bay, service writers immediately coming to greet you. The washing of my car was an outside rinse through the machine. I do not think they should call it a wash. A wash to me is cleaning the tires and wheels, while vaccuming and cleaning the inside. And that is what I would call a birthday gift.

Ms. Reality check

Sep 9, 2014

If there was half a star .... I wouldn't give them that... but it forces you to select at least 1 star! I honestly was optimistc when I began my car buying journey this weekend. .... but i was quickly told I was being "unrealistic" with MY budget. Come to find out ... my budget was not only a reality ...but I found an even BETTER deal (across town I might add) AND they actually listened to my needs... delivering beyond my expectations!! When the salesman at Nalley said "you know we're in Lithonia.... so we need to verify your title is authentic" I was done! Nalley Toyota Stonecrest is unethical, unprofessional and is not needed in this community!! Take heed hard working people of Lithonia and surrounding area.... run! Ms. Reality Checked

Desby A. Cooper

Sep 7, 2014

I felt very special when I purchased my new Toyota Camry SE. The sales staff and financial staff "rolled out the red carpet" for me. They are great professionals who know and do their jobs with joy and excellence. Nalley Toyota Stonecrest Staff, thank you for your excellent customer service!!!

F L Clark

Sep 3, 2014

Gareth was my contact for my purchase of a 2014 Avalon Limited on 8-29. I have purchased many cars from the 1960's through the present and I have never had a more pleasant person when buying a car than I did when working with Gareth. There was no hard pressure from him but he followed up with me on every question and request that I had and got back with me promptly. He was courteous, professional and just a very pleasant gentleman. A real asset to Nalley. The only reason for 4 stars instead of 5 during the buying process was during the closing process of the paper work. I already had financing arranged through USAA and had my electronic check in hand. I felt somewhat pressured to change the financing arrangement I had with USAA to go with a lender through Nalley. Don't care for pressure tactics. This was offered in order to get the extended coverage on the car and I am not saying it was a bad plan but not something I was interested in and this back and forth just prolonged what had been an otherwise most pleasant buying experience. Pat was the lady who helped my wife and I set up our blue tooth connections and worked with us explaining the Entune feature. She was very nice and extremely knowledgeable and she seems to love working at Nalley. Also, Mr. Smith helped with some of the paperwork and was very pleasant. I purchased a 2008 Avalon Limited with Nalley and all service has been done by them as will the 2014 Avalon. Also, my 1998 Avalon and my 1998 Lexus was serviced by Nalley. All of the service folks have been very good to work with. I have worked with Bryan in the service department previously and he has always been great so I was very happy when Nalley assigned him as my service manage for the 2014 Avalon. Overall a very good experience with this purchase through Nalley and I would recommend them highly.

dshawm

Aug 31, 2014

Was ready purchase a vehicle, researched vehicles for months, visiting other dealers, test driving. We currently own a Toyota and are regular customers for service at Nalley. I came in knew what I wanted, met with Reginald Demande... I wanted a 2014, he said, "lets test drive a 2015", I did, loved it, just couldn't decide on the color, he walked us through the features, he was professional, to the point after 45 mins with him and Victor in finance, I walked out with my 2015, the experience was excellent. Mrs, Shabazz is a complete asset and covered all the in betweens making my purchase and visit even better.... Team work makes the dream work.....Thank you so muchDawn Shaw Mullings

CindyE

Aug 30, 2014

This is my 4th purchase from the wonderful Stonecrest team, and they serviced my '04 scion xa for 7 years! It is always good to see familiar faces I can trust to work with me in a fair and honest way. From purchase to service you really can't do better than Team Stonecrest!

Regina

Aug 27, 2014

Brian Kessler is the BEST!!! He is professional, reliable and courteous. He gives 210% all the time. In fact, I only schedule with Brian.

amoville

Aug 27, 2014

So my transmission had went out on my car after taking it to the mechanic to fix an oil leak. I decided to walk into Nalley Toyota Stonecrest where I met Regginal Demande. At first I was a bit skeptical because I didn't want to be pressured into buying a car. Reggie was very patient with me, he took me on the golf cart riding around - him showing me what was available within my price range. I had tons of questions and Reggie was just knowledgeable about it all. I was very nervous, because of my bankruptcy that I had on my credit, but he made the process so easy. He has great customer service skills and I would recommend him to anyone that I know that's in the market looking for a car to buy. I've been to some other dealerships and was not even offered a test drive. Overall I left there happy with an affordable car note. Thanks so much Reggie - YOU ROCK!!!

Connie Lyle O'Brien

Aug 26, 2014

Great service and very helpful personnel. Ready for me when I arrived. Explained what needed to be done. Work completed in time as gives.

KishaDJ

Aug 24, 2014

I originally came to Nalley Toyota Stonecrest with my cousin to get his maintenance done. and I figured I'd start my car searching process. Never bought a car before, didn't want to have too high of a monthly payment or put any money down so I figured I'd get completely denied! But I walked up to the front desk told Mr. Reginald what I was working with and he assured me I was leaving with a car today. With doubt still in my mind I followed him to the desk,answered questions,test drove the car and parked it in the maybe section. Started talking numbers and needless to say Mr. Reginald had me driving my very first car, 2013 Toyota Yaris, home with no money down, low monthly payments, and no cosigner! All everybody told me before I started looking was that being that I have no car history it was going to be hard for me to do exactly what Mr. Reginald made possible so easily!

Cherypie

Aug 22, 2014

Heaven must be missing an angel, because as I turned around to enter theservice center Reginald Demande appeared out of thin air as if he was sentjust for me.He introduced himself and said I can put you into a new car today. It wasnot what he said but how he said it, as if he was sent to do just that. Hissincerity was genuine. You know you trust him when you meet him.He listened to every concern I had and said I can do that. He actuallylistened to me and I know he listened because at the end of the day, I leftthe car lot with my dream car and with a payment that I could afford.Reginald Demande you are my Angel.Thank you so much!Judith Allen

Ishmain

Aug 15, 2014

On August 14, 2014 I went to Nalley Toyota Stonecrest to get my camry serviced without an appointment and was met by Service Advisor Myles Hill who took me to his office and wrote up my order and I must say he's very knowledgeable about the services offered and took the time to explain. After waiting for about 20-30 minutes he came and got me to explain that the mechanics found 3 problems that needs urgent attention (leaking water pump, dirty cabin & engine filter) even took me to the mechanics' area to show me. I replaced the cabin and engine filters which will help giving me more miles per gallon for gas. I will be going back to replace the water pump. I've and will always continue to recommend Nalley Toyota Stonecrest for all your servicing and vehicle buying needs because of their customer service and knowledgeable staff. My one recommendation would be to offer coffee/water to customers while they and that's why I gave the facility 4 stars.

ilovemycamry

Aug 6, 2014

I've always enjoyed my experience with the staff at the Toyota Dealership at Stonecrest. From the initial contact when making an appointment with Maggie at the front desk to my favorite service technician, Brian(he's been there since I started taking my car in for the past 5 years), I've always been totally satisfied. I consider the services have been outstanding and costs have been fair and reasonable.

Dottie Pridmore

Jul 31, 2014

My sales associate Naval was friendly and knowledgeable. My credit and finance Went quickly and smoothly. All new features were gone over and they set up A special session for me due to my business hours. What a team!

bholsenbeck

Jul 28, 2014

A big thank you to Reginald Demande. He made this whole car buying experience easy, fun and stress free. Reggie's personality is so outgoing and friendly. From the moment I walked into the dealership until i drove away, Reggie was by my side. He explained things step by step as we went along and was very professional. I will definitely be returning to Nalley Toyota Stonecrest in the future and will recommend them to everyone I know. Thanks for everything Reggie!Benson Holsenbeck

BOBBIBADJI

Jul 28, 2014

NALLY NALLY NALLY,I have bought many cars in my years of driving and Saturday was thee most pleasant experience I have EVER had. I was "window shopping" around 6pm Saturday afternoon. A most deligjtfull yong man, Reggie Demande, approached us and began his sales pitch...Not a hard sell, which I was greatful for. He took us on a test drive and continue to explain the car and its attributes,,,,,,the clock ticked on. Stll polite and gracious, Reggie continued the sale. Enter, the Finance manager, William Cade. another deligjtful individual. 9:45pm, we were rolling out of Nalley in my brand new Toyota Rav4. NEVER did they show irritablity or fatigue..Never were they anyting but professional, and courteous. Then, here comes Miss Pat, an absolute joy as she welcomed us to the Nalley family....HOW did you ever find so many wonderful employees. You, Nalley, are fortunate to have such employees. Nalley isn't selling anything that ever other car dealer in Georgia is selling but I know they can not top your service. Thank you for the servic and thank you for my BEAUTIFUL NEW TOYOTA RAV 4. .......Bobbi Badji

Donconnell

Jul 25, 2014

Very friendly and knowledgeable very pleasant experience my first car was a Toyota Corolla so I wanted to try another Toyota very impressed with how I was treated.

Joann A. Wingo

Jul 22, 2014

I purchased 2 Toyota Camrys from this dealership (2010 and 2011 from Stonecrest Toyota). I have always had very good service advisors but Brian Kessler is exceptional. In fact, if he is assisting other customers when I arrive I will wait until he has completed servicing the customers in front of me. He always has a very pleasant attitude, yet is able to maintain a superior level of professionalism. He has helped me with so many issues pertaining to my car that has nothing to do with servicing by directing me to the appropriate source of help. He is truly a customer service ambassador.

CORDELIA62

Jul 17, 2014

Thank you Reginald for making this an enjoyable and stress-less experience. From his greeting me in the parking lot, through the test drive, and to the vehicle delivery, Reggie was professional, knowledgeable, and helpful. Thanks much!!!

Sphinx21

Jul 12, 2014

The exceptional experience that I had at Stonecrest Toyota was facilitated by Reginald Demande. His demeanor was so professional, pleasant, and comfortable that it gave me confidence in the product that he was selling. He went over every detail of the car and answered all of my questions. When I went to the dealership to look at cars, I wasn't sure that a Toyota was what I was looking to purchase. However, Reggie's unassuming and pleasant personality convinced me that the 2014 Corolla was a good fit for me. Reggie did not use any high pressure sales tactics or other gimmicks to get my business. He was just a truly genuine person and I enjoyed doing business with him and in turn Stonecrest Toyota. I am sure that I was not an easy person to negotiate with, but Reggie made me feel comfortable and confident with my deal. I was pleasantly surprised by the follow up call that I received from Reggie relative to my satisfaction with the purchase and the car. This was my first Toyota purchase, but because of Reggie it wasn't my last. A few days later I returned to the dealership and purchased a 2014 Camry from Reggie. I would recommend that anyone seeking to purchase a car from Stonecrest Toyota ask specifically for Reggie!! I have already made this recommendation to others myself.

do0105

Jul 11, 2014

This was my second purchase from Nalley Toyota Stonecrest. My first purchase was back in November of 2013, I purchased a 2013 RAV4. Loved the vehicle but I was finding myself using it more like a truck. So I went to Nalley Toyota Stonecrest to see if they could help me get a truck. I spoke with a salesman by the name of Gerald Hopkins and he right away said "We can do this" Well long story short we did. I left that day with a 2014 Toyota Tacoma, Spruce Mica is the color and I love it. Thanks sooo much to Gerald and Victor Eke. I never felt pressure and I was treated so great . These two guys are awesome and a great asset to Nalley Toyota And now a friend of mine who was with me that day is going to talk to Gerald about a new car. She knows a good thing when she sees it. I know they will help her like they did me. Great job Gerald Hopkins and Victor Eke

TERRI DOTSON

Jul 10, 2014

My last service visit went smoothly as usual. We have three Toyota's that we have serviced at Nalley Stonecrest and Bryan Kessler always provides superb customer service.

Beverly Collins

Jul 7, 2014

Abraham at stonecrest ,was awesome. He was polite, honest, and caring . I had a great experience ,and would recommend my family and friends. He made my trip a pleasure. You need more people like Abraham. He show that he really likes doing his job. My time there was not long, around 45 mins. Thanks Abraham for making this visit something to remember.

JBGM

Jul 6, 2014

I bought my eighth car, a new Toyota Sienna, from Nalley. I hate shopping for cars. On every occasion, shopping for cars has been an adversarial experience, in which dealers have tried to gain advantage in unsavory ways. Nalley was my second best option, pricewise. The first option on my list, in South Carolina, tried to pull a bait-and-switch on me; when I was on my way to Columbia SC, the dealer decided to disclose that the new car I intended to buy actually had 1,500 miles on it. Nalley was no exception to the adversarial rule. I was very dissatisfied with the value of my trade in, because, according to the manager I talked to, a 9-year old car is difficult to sell, and hence the car was graded as in poor condition. Except for paint peel on a corner of a bumper, the car was actually in excellent condition, with only 75K miles. One of Nalley's employees bought it shortly after, which comes across bad ha! So hard to sell. A couple of hours prior to coming to Nalley, I stopped at another Toyota dealer and they appraised my Prius at $6,000. Nalley gave me $4,250 (after haggling the first offer was $4,000). The difference between these two dealers including financing was that Nalley was $750 more expensive. I went to Nalley because the offered the lowest price, and I thought that they would be the best option. I had planned a trip two days later (on Saturday) to Orlando, Florida, for which I had rented a minivan . By the time the negotiation ended, around Thursday 11 PM, I had to decide between going to other dealer that was actually $750 below their price but did not have the car I wanted in stock (and hence no guarantee of getting it on Friday), or pay $1,000 for a rental ($80/day for two weeks) to haul 6 people during our vacation. I took the hit from Nalley because of a pressing need, not because of their great service. Nalley made me waste my time and my money. Had I gone ahead with the other dealer I would have given them enough time to get my car. Nalley lured me to them with the promise of a low price, but they tried to compensate with a very low trade-in. I find this disingenuous and dishonest. Yes, I made business with them... because I was in a tight spot and needed to solve a pressing need. Avoid Nalley. Go and do business somewhere else, where they might quote you higher prices, but will be more honest about trade-in and financing. The salesperson, Tamika Owens, did a great job by telling me upfront the lowest price I could find. It was whoever did and authorized the appraisal of my trade-in who dropped the ball.

satisfied customer

Jul 2, 2014

I would like to let everyone know that the service people at Nalley Stonecrest are super helpful, courteous, and friendly. The customer service I received from Ashley was excellent. She kept me informed. It took And everyone else I came in contact with was also very pleasant. I spent a few hours having my car serviced the other day, but I enjoyed myself tremendously. What a great place to work. Keep it up, everyone!

bump city

Jun 19, 2014

Please take your car there to get service. My experience both time was A-1 service. I left there feeling very satisfied and happy. The young lady who assist me was great and always went the extra mile.!!!!!

marlinecoats

Jun 18, 2014

I would like to take this time out to just share with you the Great service I got from Reginald Demande and Jaime Hardeman. Their follow was right on point along with their professionalism. I didn't get the run around or false hopes. They are the type of employees that will get the job done. I will definitely keep them in mind for future purchases. I am now driving and enjoying my new Nissan Sentra.Thank You!! Thank You!!!

Julian Gardner

Jun 16, 2014

My sales person, JD Reid was very professional, and I enjoyed his non-pressure approach. There is, however, a young lady there name Dana. She is an absolute pleasure to work with. I had an issue with my rims and Dana followed up with me on a regular basis. She offered suggestions and made it a point to see that I was satisfied. Her attention to my concerns should be commended. She is a 10+ in my book. Thank you Dana !!!!!!!

JCT

Jun 13, 2014

I have used Stonecrest Toyota for the past 3 years for most of my service needs. They are always friendly, courteous, and provide the service in a timely manner. I will continue to use Stonecrest for my service needs.

bradoll2000

Jun 7, 2014

Reggie was very easy and pleasant to deal with from day one. He helped me with my clunker and got a good deal on the vehicle I was wanting. He spent all week making sure we got what we wanted and I'm very grateful. Was very surprised to get a follow up call hours after we left to answer any questions and make sure we were satisfied. Everyone at this dealership was a joy. Thank you Reggie!

Knicks18

May 31, 2014

Reginald is a very "professional and pleasant sale advisor". My car purchase experience dealing with Reginald was "outstanding" . He was very knowledgeable of the car product and the associated amenities offered. Reginald answered all my questions honestly and I was extremely pleased of the quality of time he spent with me during my car buying process.. Reginald went over above that day, driving to another Toyota dealership to pick up the car I wanted and the exact color....Nalley Toyota Stonecrest you have excellent sales staff and the congrats I received after making the purchase with Reginald. Reginald Demande is a "keeper" and I will recommend Reginald and the dealership to my family and friends to purchase their next car. Thanks Reginald !!!!.

dlowe824

May 30, 2014

I have purchased many vehicles in my lifetime and I have to say this has been the easiest and most pleasant experience I ever had.

cjeffers

May 24, 2014

I would like to say that Reginald Demande is an awesome sales advisor. On 5/20/14 I came across a used Hyundai Santa Fe Sport from autotrader.com that your dealership was selling. I wasn't sure which salesman I needed to speak with so I went with my best instinct which is the customer ratings on the website. I noticed Reggie's name mentioned quite a few times. So I called the number listed & asked for Reggie. I'm not sure if I called and the call was transferred or if Reggie just picked up but either way I was glad I spoke with him. Reggie was EXTREMELY helpful in regards to explaining the whole used car process & also questions I had about the car. I'm the type of person that does not like anyone pushy or arrogant and Reggie definitely was not like that. Reggie actually pulled over on side of the road, spoke with me for about 45 minutes, who does that!!!! My intentions when I hung with Reggie was to rent a car and come up to Georgia to purchase the vehicle as Reggie was trying to work a deal for me to actually hold this car. Unfortunately I was able to purchase a brand new 2014 Hyundai Santa Fe Sport here in Jacksonville with the price I was looking for. Even though buying the car here in Jacksonville saved me a lot of time & gas:) it would have still be nice to deal with Reggie.I know that I did not purchase a vehicle with Reggie and the Nalley Toyota Dealership but I tell you if I ever need a vehicle in the future and live in the Georgia area I would definitely come to Reggie. Also anyone I know that is looking for a car in that area I would refer Reggie as well.Nalley Toyota Dealership you have a winner with Reggie being on your team!!! Thanks again Reggie:)

Romy62390

May 23, 2014

Reginald sold me a 2005 Chevy Malibu in 30 minutes! ????????Thank you for the help and that amazing deal. I would recommend Reginald to anyone looking to buy a new or used car.

112elmerfudd

May 20, 2014

Reginald was very helpful and spent a lot of time and gave me the information i needed. The rest of the staff was also very helpful and friendly. I am happy with the whole experience. I would recommend the dealership to anyone.

hirammw

May 19, 2014

Reginald was very helpful during the entire transaction from the time we stepped on the lot until the customizations were finished. We got a great truck with great service.

lvdys

May 19, 2014

During my experience I met with Shawn Granville and I was truly pleased with demeanor and overall work ethic. I must admit, I normally do not look forward to going into the dealership to get my car serviced because they always come out with five other things that are supposedly wrong with my car that need to be fixed immediately according to the person I am dealing with that day. However, my experience with Shawn did not go that way. He did indeed come out to tell me that there were some additional things that needed to be addressed but his delivery and thoughtful nature made a much more pleasant process than I had ever experienced since I bought the car in 2005. He came over explained exactly what was wrong with the car, took me outside to show me the car and explained how each part worked, and then told me to think on how I would like to proceed next without pressuring me to make a decision as if this decision would be my last. Then he arranged for me to have transportation for my next meeting, as I did not have the intention to be at the dealership more than an hour or two because of previously scheduled client meetings. Thank goodness Shawn was there to save the day and take care of me and my car! My daughter and I thank him for the care that he puts into his job daily!

Yashetrius

May 18, 2014

Ms. Taniqua was amazing. She was extremely helpful, always pleasant, had a very upbeat and outgoing personality. She really showed that she cared and appreciates the customer. I went to her two times in one week and received a very warm greeting, a great big smile and a bigger than life personality. She is amazing and I will always go to her for help. Thank you Taniqua for everything!!!!!!

arnoldexcels

May 15, 2014

Reginald was an outstanding and stellar sales associate. He was honest, supportive, funny, and helpful. You're in great hands with this guy. Great job.

soujanya_bhaumik

May 11, 2014

I purchased a new Toyota corolla at Nalley Toyota at Stone-crest and had a wonderful experience. I was assisted by Reginald during the whole purchase process and he went out of the way to answer all our queries, help us with the documentation and gave use a very good deal on the price. I would definitely recommend Nalley Toyota at Stone crest and especially Reginald who made our purchase over there truly memorable.

"Happy in Lithonia"

May 9, 2014

Hard to believe this kind of service was here all along. If you are intimidated by car dealerships dont be afraid to stop by Nalley Toyota in Stonecrest. See Will Wright and Phil Shakespeare. The entire team is great but these two helped me to get my car this week. I noticed the J.D, Power Award while working through. And if you know about J.D.Power, its only given to the Best of the Best. I got a 2014 Carolla, I love it, I'm excited, but more importantly I'm happy with the service I received. Thanks guys:D

Pawan1985007

May 8, 2014

I went to this dealership to buy a used car...and never thought I would end up buying a brand new Toyota Corolla Sport 2014. The whole experience was awesome and Reginald made it a real good experience.Regi gave us an in-depth feedback on different buying options and offered us some great deals. Thanks to him, I made that decision of buying a brand new vehicle.I am very pleased with the service and would recommend potential buyers to visit this dealership for a great experience.Thanks Reginald for a great experience. I am loving my new car. :)

FatimaC

May 7, 2014

I had a great experience when I took my car in for service. The guys were very knowledgeable and they took care of me.

Tatiana P.

May 2, 2014

I worked with Mia and she very helpful. I wasn't expecting to leave with a car but I left with a 2013 Toyota Corolla!!

JSE4Life

Apr 29, 2014

Great job and I appreciate the excellent customer service!!

Stubbylar49

Apr 28, 2014

Stay away!! Sold me a used vehicle without actually having the title! Temp tag expired and when I called they informed me they didn't have the title yet so they haven't even started my registration!! Told me I needed to go to dmv for extension which I don't have time to do cause of work schedule till later this week. Not once did they care to inform me of what was going on and all they had to say was sorry!!!! Never again will I cone back to this location. When I bought the vehicle they made me wait FOREVER just to talk to someone and make a deal. Stay away!!!

Foy family

Apr 25, 2014

This is our second car buying experience with this company and as with the first time we are completely satisfied with this experience and the excellent and professional customer service we received from Reginald and mrs Shabazz with great gratitude and thanks from the Foy family

maggiece

Apr 19, 2014

Reginald was excellent in providing us the information needed to buy the car. He didn't push us to buy anything we couldn't afford and he made it a wonderful experience for me because it's my first car. I would recommend this dealership and I would definitely recommend Reginald to help you out!

ben

Apr 17, 2014

Stephanie B. made my first service visit a successful one She remembered me and things about my life that clearly demonstrated she cares about her customers. I felt like I was at home by how comfy she made me feel. She gets a 10 in my book and I have already recommended people to visit this dealership for everything. Whoever hired her needs a raise because her service will produce business.

annecbucey

Apr 14, 2014

Our salesman Reginald, seemed dedicated to making us customers who were pleased with the car that we would drive away with that very day. It was our first trip out to look at cars and we had not planned to buy one that day, but Regie was engaging and intuitive about our needs and he was willing to meet us at a price that we were comfortable with. I'm sure we didn't make it easy for Regie, as we'd not planned to buy a car that day, but this young man fully met the challenge of winning our trust and our business.Anne Bucey

acostath

Apr 12, 2014

I was getting a vehicle serviced and i decided to look around the lot and Reggie helped me find the perfect vehicle for my family

mdmrsn

Apr 11, 2014

Reginald was so helpful and professional.the entire dealership is a1. Will recommend any and everyone to check them out. Great experience. Will be back

mary221969

Apr 4, 2014

I bought a Toyota Camry on Monday and Mr. Hunt was the salesman. I just wanted to write this because he did an awesome job of explaining everything to me. I have bought two other vehicles from dealerships but no other sales person has explain every little detail of my new vehicle to me the way that Mr. Hunt did. The other times I had to go home and read the handbook. So thank you Brian Hunt for introducing me to my car inside and out!

Shannahlowe

Apr 1, 2014

Reginald was friendly and professional. He eased my mind regarding purchasing a new car. This experience was the best I have had in a long time when buying a car.

Frank Aiken

Mar 28, 2014

On thursday morning, March 27, 2014, I noticed that my front driver's side tire was fast going flat due to a road hazard (nail).that I had noticed stuck in my tire. I immediatly telephoned Brian Kessler, my favorite Service Advisor at Nalley Toyota Stonecrest of Lithonia, Georgia, and he told me that he was at home and that it was his day off; however, he informed me to bring my vehicle in to Nalley Toyota Stonecrest of Lithonia and that his associate, Service Advisor Stephanie Burkhart, would take good care of me. I took my vehicle in and Service Advisor Stephanie Burkhart met me as soon as I drove in and rendered outstanding courteous service. An inspection of my vehicle showed that the tire with the nail in it needed to be replaced and also a a worn motor mount needed to be replaced. All of this work was done while I waited in the waiting rook, which was very clean and comfortable. I sincerely appreciate the outstanding maintenance work performed on my vehicle and the courteous and efficient service provided by Service Advisor Stephanie Burkhart.

Hugh

Mar 28, 2014

Came in to Stonecrest for oil change and for tire pressure light. Was met by Shawn and he took care of the problems. The wait was a little long, but Shawn was exceptional and made sure I was happy with the service. I will always use Stonecrest for all of my vehicle needs.

kessielightsey

Mar 27, 2014

I needed a change in life and ray lawson and reginald demande made it happen for me and my family with a new car.They have good customer service and i will refer them to anybody that need a car.

Tomikat

Mar 26, 2014

I originally spoke with Mr. Therell Lyon; who was great. Due to him being with a customer directed me to Mr. R Demande. Reginald was absolutely awesome. We have a wonderful time conversing, he made me feel welcomed and secure in my purchase. I would definitely recommend him as your sales rep. In fact; I had an overall wonderful experience at Nalley Toyota. Everyone was friendly and very courteous; which made me feel comfortable. All the way down to Mr. Gregory (finance guy), he really worked me and was a genuinely nice guy. Again, I recommend my sales rep (yep mine) lol because when it's time to purchase again, I will definitely come back to him. I

Don Pocock

Mar 24, 2014

This is the only place my vehicle has ever been or will be serviced. There are other dealerships nearer my home, but none are as helpful or courteous as this one. I will never go anywhere else for service,

Pamela

Mar 24, 2014

I am a long time customer of this Toyota location. It goes all the way back to when I purchased my car at their Conyers location years ago. The service person 'Kyle' assisted me for the first time. He is a great talent at this location. He is a personable person that is very nice, professional and has the utmost respect for his customers. Kudos are due to him and his excellent personality!

Angela J

Mar 21, 2014

I had 2004 Toyota Sienna towed to the Nalley Toyota Stonecrest because it would not started. Only to discover the problem was the battery terminal needed to be tighten. When they checked the car over, they discovered the radiator; which was installed in 2013 and broken seals. Of course, this was not what I wanted to hear. However, Myles and Joe my service representative went beyond the call of duty. Joe had a car sent for me to bring me to the dealership. Enjoyed the conversation with Larry the driver. When I arrived they had a rental car waiting for me. They contacted the company that sold them the radiator and had it replaced for free. Then, they installed the radiator at no charge. I thought it was Christmas in March! Excellent service gentlemen. I need to see how many people I can tell this to. They have always treated me with respect, but Myles showed such empathy for me. Thank you Myles for your compassion and empathy. Thank you for being my voice and helping me get my van repaired.

JP in Cov.Ga.

Mar 20, 2014

My service representative was most professional, proficient, and courteous. Her customer service skills

Edward

Mar 19, 2014

Excellent Customer Service. Taniqua McGregor impressed me with the way she listened patiently to my concerns, explained my service options and kept me informed of progress with the servicing. I was satisfied with the overall service experience and look forward to having my vehicles serviced here. Thank you.

Tracie

Mar 19, 2014

My intention was to come and see the Toyota Camry Pre-Owned Inventory and to just basically see what kind of deal the salesperson was going to offer me. After speaking with a couple of salespeople over a months time, I decided to go into the dealership and take a chance. I was blessed to have Tamika Owens as my Sales Consultant. She asked me what I was looking for, narrowed it down to two vehicles so I wouldn't have a hard time deciding. Every question I had about the vehicle I test drove, she knew the answers. Very professional, friendly and outstanding service. Its been several years since I've been to a "real" dealership to purchase a vehicle and my experience then was long and drawn out....but not this time. I drove out of there with the vehicle I fell in love with!! Thanks to Joel and Gerron who called me until I showed up and thanks Tamika for your outstanding Customer Service, you guys rock!!!!!

SloanD

Mar 12, 2014

I Bought My New car from there and the salesman was very friendly and for my first service being done there was excellent, because Shawn made sure I was fine and he came and check on me to make sure things was ok, while I was waiting. The wait took a little long but he kept me updated an when I needed something out of the car he went and got it for me right away. I'm happy with there service and I will be taking my car back to them for it's care...

Katherine

Mar 11, 2014

Always have great service.....friendly, always a smile

Hopeful

Mar 10, 2014

I had to wait 4 hours just for an oil change. I never had to wait that long when it was Stonecrest Toyota. I liked it better before Nalley took over. Also I heard Carol Lawson doesn't work there anymore and I don't like the fact that he isn't there. He was a great salesmen and I looked forward in getting my car serviced and seeing Carols smiling face every time I came up there. It is not a skip and a hop to Nalley Toyota from my house. I drive a long distances to come there. I have a bunch of car places around here. I could have gone there. I hope the next time I come up there for an oil change I don't have to wait no longer than an hour. I answered the question below asking if I would recommend this dealer to a friend? Well I will if the dealership can get their act together.

Princessjc

Mar 10, 2014

Regardless of the time of day I arrive at Nalley Stonecrest, I'm greeted by a cheerful and helpful associate. They ensure I'm aware at all times what the status of my vehicle is and provide any information I may ask for. The facilites are very clean and comfortable and everyone greets you with a smile whether they are helping you or just passing by. I really enjoy the short time I have to stay for my vehicle to be worked on. Keep up the fabulous work you do, Nalley asscoiates!

amanago

Mar 6, 2014

Lakeshia was great! She was very friendly and when I had a problem she was able to help me find me a feasible solution. Overall the service was great and quick.

bunk111

Mar 4, 2014

I went to Nalley Toyota Stonecrest on 2-26-14 for routine service. My Service Advisor, Ms Mcgregor, was great from the moment I arrived. She advised me of what services I needed and the appropriate charges. While waiting on my service, Ms Mcgregor kept me apprised of what was going on and any additional recommended services I needed. It was a pleasant experience and I would recommend Nalley Toyota Stonecrest to anyone who wants a pleasant experience. The facilities are very nice as well. Stephen R.

H20shed65

Mar 3, 2014

Shawn was very helpful, friendly, professional in helping me address my Recall Issue with my Prius. He returned phone calls promptly as promised, had my work completed on schedule as promised and made what was an otherwise unpleasant day better. As this was Recall related, price was not a factor. Quality of the work completed was excellent. Employees like Shawn are the reason I mage my original purchase at Nalley Toyota and why I return for service. Kind Regards-( Happy Toyota Prius Owner )

Njackson51

Mar 3, 2014

Reginald is the best salesman I ever had.He was ver knowledgable about Toyota and the brand the type care we wanted to buy.He went beyond the call of duty.He made sure we understood everything about trading our car for a newer model.He is so easy to talk to and understands the consumer and was helpful in sealing the deal.He deserves a promotion in Toyota . He rocks.And Bryan is always helpful and concerned about us getting the best service at Toyota.He is a great asset and is always a pleasure to do business with.I love going to Nalley Toyota because of these phenomenal men.

ret1215

Mar 2, 2014

Excellent! Kyle Edwards, my service advisor was "awesome", I couldn't have asked for a more personable service advisor. He gave me input on my services that were performed, advised me on my tire purchase and was just downright knowledgeable and friendly. Kudos to Kyle! I was in your facility Saturday, March 1, 2014 for several services that Kyle and I had been corresponded about in the month of February. Kyle was alway polite, personable and most helpful. He always answered any questions I may have had and was most helpful in selecting tires for my vehicle. He let me know the services my vehicle needed. On the date of my appointment, he greeted me, let me know that there was a back up in the service department and told me if there was anything that I needed, just let him know. Kyle let me know several times the status of my vehicle and apologized for having to take up so much of my time as I was in your facility from 7:45 to 11:30 (real time). But then I had several services performed and these things take time so I was ok with it. All factors considered, the amount of customers you had, the work I had to have done, it wasn't anyone's fault really but Kyle kept on apologizing for it though. When the services were completed, I was satisfied. My car looked beautiful, and now that I have driven it for about 50 miles the tires work great too. But there is one thing and it wasn't Kyle's fault and Kyle rectified it. The car wash and vacuum on the car was pitiful! I mentioned it to the gentlemen in the intake bay and he told me I needed to see Kyle, which I did and Kyle told me that if I wasn't satisfied, and I wasn't, as there was still dirt on my car, he would fix it. Kyle re-washed my car after I mentioned it to him and he came outside and saw the dirt. Now all services performed by Kyle's support staff are a part of his signature and shouldn't reflect poorly on him.

Davis2014

Feb 27, 2014

Reggie Demande was absolutely AWESOME!!! He made my car buying experience a great one. Reggie was very knowledgeable and didn't sugar coat anything. He was honest and upright with explaining to me what my options were. I want also mention that Greg Webster worked his magic to make sure I drove off the lot with the car I wanted. Victor Eke was great in explaining the contract and making me feel comfortable with all the terms. Thanks guys, I appreciate you making my experience FAB-U LOUS!!!! I'll be sending my friends.

YolandaMo

Feb 26, 2014

I was greeted by very nice people when I arrived. My service rep was very kind and efficient. The facilities were very nice and clean. Everyone working there was kind and pleasant. I will definitely recommend Nally Stonecrest to my family and friends. My overall experience was EXCELLENT!!

shloru76

Feb 24, 2014

The reason I selected good as my overall experience was because my inital visit left "a bad taste in my mouth." However, Ms. Foreman reached back out to me and was able to select another salesman for me to work with. Even though I was looking to purchase a Nissan vehicle, Reginald Demande was patient enough and LISTENED to some of the options I was searching for in order to help me to find another car (Camry) which actually turned out just as good. My arrival to the dealership was late in the day so I had my 9 and 7 children with me and Mr. Demande was even kind enough to entertain them while assisting me. As if he didn't do enough (in my opinion), when we left the dealership at closing time he assisted by helping me to drive both of my vehicles home. At the end of the day I am happy that Ms. Foreman did not give up so easily and was able to talk me back into returning to the dealership. I AM EXTREMELY HAPPY WITH MY PURCHASE...and to this day my kids still talk about Mr. Demande!!!

Gee

Feb 17, 2014

Although Stephanie was not my assigned representative, she came out immediately once she saw me pull up. This set the tone my great experience.

Wahiyda

Feb 16, 2014

Carroll Lawson is one of the best service advisor I ever had. He had a sense of humor. I look forward to using him as my service advisor in the future.

Nyeasha Noid

Feb 11, 2014

Go above and beyond to make you a satisfied customer!!!

CDT84

Feb 8, 2014

Excellent service provided by Reginald. He was very fair, honest, and personable. I'll recommend him to all of my friends and family and look forward to future business dealings.

Alexisngibson

Jan 31, 2014

Truly exceptional people !!!!! Reggie is wonderful and keeps his word & makes sure he gets your what you want or the next best to it . Victor has good advice great financier .

timmy347

Jan 31, 2014

Amazing experience!!! I had in my mind the deal I wanted and the team at Nalley Toyota Stonecrest went beyond it. There was no haggle just a great deal. I left Nalley Toyota satisfied and a proud owner of a 2014 Toyota Tundra. As long as Nalley Toyota Stonecrest is a vehicle dealership they will have my patronage.

rmcbee

Jan 28, 2014

it is obvious that Taniqua McGregor truly committed to Toyota. During my visit she was very knowledgeable and friendly about services being preformed. I would be glad to be a future consumer of this center of excellence.

mtiller

Jan 27, 2014

My visit to Nalley Toyota was top notch! We were greeted immediately upon arrival by Ray Lawson. He was very personable and made the "Buying a New Car" jitters go out the door! He and Victor Eke were very efficient and informative. I love my new car and dealership!

Kyorke

Jan 26, 2014

2 words: Truly ExceptionalUpon starting my car one morning, I heard some funny noises and decided to drive to the Stonecrest Toyota location for service. I normally visit a different local Toyota location but I do not receive good customer service there and have sworn not to go back. As soon as I pulled up into the garage, Lakeishia met me at my car door and immediately tried to get to the bottom of my issue. She tried a bit of troubleshooting, then quickly swept me into her office. She was very open about the costs of service and how long it would take the technicians to fix the car. All the while though, she remained optimistic trying to convince me that it was a possibility that nothing was wrong with my car. Afterwards, I went to sit in the outstandingly decorated and convenient waiting area. I had never been in such a nice dealership before. After waiting for about 10 minutes, Lakeishia called me by name back to her office. She calmly broke the news to me that as the technicians tried to find the issue with my car, the car ceased to start at all. Lakeishia saw the look of surprise, sadness and grief on my face and offered for me to sit with her in her office instead of the waiting area. She asked me what I was worried about and I said the price. I told her I was having an operation done the next day that was already costing me a lot of money. She left for a few minutes and returned with an application for a CarCare credit card to cover the costs of my repairs. While my car was being repaired, I sat in Lakeshia's office and in between customers we shared laughs and had a good time. I have had many customer service jobs and I can say that it is very rare to encounter such amazing customer service and for that I thank you very much.

Marva

Jan 24, 2014

I purchased my 2nd Toyota a couple of months ago and went to Nalley for my first service. I was really impressed with the responsiveness of the service team and the wonderful customer service manager who kept me informed about the status of my vehicle. I was out of there in under 2 hours which was amazing. The entire staff was friendly and very attentive. Great job Nalley! It's a big improvement from the last time I was there. The staff is exceptional!

kenyatta27

Jan 23, 2014

I had the opportunity to work with Reginald Demande. He is very patience and great customer service skills. Great personality I would gladly recommend him to my friends and family.

WKCarswell

Jan 23, 2014

Taniqua was expeditious, efficient and excellent to work with. I will request her specifically, going forward. She was very informative and knowledgeable. I was VERY appreciative that the service technician asked about my headlight before replacing, since it did turn on for him when he initially commenced the repairs.

Marcitat

Jan 22, 2014

The salesman, Reginald demande, was very professional and knowledgeable about the product. He was also receptive to my needs in a car and worked hard to meet those needs.

keinob1

Jan 21, 2014

Shariff was outstanding.... Let me start off by saying when I pulled into the bay it took a few minutes maybe 10 minutes to long for a service advisor to come out. So I decided to get out of my car and happen to walk into Shariff 's office. He was so helpful from the time I step foot in his office. We worked out my service order then he arranged for the shuttle to take myself and my family to the mall while we wait. I mentioned we'd catch a movie while at the mall. While Shariff was providing AWESOME customer service he was also listening. 30 minutes had past while I was getting seated at the movies and I received a text "Nichole this is Shariff, I know your in the movie just wanted you to know your car is done and give me a call when your ready to be picked up". So not only did he follow up but he was considerate!!!! I then decided to have lunch prior to requesting to be picked up about an hour later I received another text from Shariff "is everything ok?". Shariff, has gone above an beyond what I consider to be good customer service! He is excellent....not only will I be coming back for my 90k mile check up I will now pull up to the bay and specifically ask for Sharrif and to think I wanted to get a BMW because I've admired how they have dedicated service advisors that handle customers individually. Now, I have my own service advisor and his name is Shariff Russell.

shaybry

Jan 20, 2014

Horrible customer service, unprofessional and very disrespectful. This dealership have no clue about how to keep customers returning. I don't recommend them to anyone. Worst car buying experience ever from a new car sales dealership. Deceptive sales tactics .Finance manager damaged my credit score by running credit apps. to 4 different finance companies unnecessarily and without my permission. I walked in with my own approved bank financing. They didn't know how to handle the transaction..Management was no help at all. I'll report it to the credit bureau the BBB and my bank that gave the referral. Awful company.....

Tamikav

Jan 19, 2014

Nalley Toyota Stonecrest staff gave a very warm welcome as myself and family entered into the dealership. I spoke on the telephone with Shannon Foreman before my visit and she was very helpful. She was nice and genuinely concerned about helping me find the right car for my needs. Thank you Shannon. After entering into the dealership, my family and I was greeted by car salesman Reginald Demande. He made us feel at home as he joked with us and made my family laugh. He was also very friendly and outgoing. He made the car buying process very easy, besides the usual price negotiations between dealer and buyer, which I found somewhat to be a hassle. However, Reginald helped us understand what was going on every step of the way. Lastly, after negotiating, I was able to get the car I wanted near the price I wanted to pay. Overall, I had a great experience with the staff and friendliness of Nalley Toyota Stonecrest. Both Shannon and Reginald even called the next day after my purchase to congratulate me on my car purchase and to wish me well. Thank you both!

davislld

Jan 13, 2014

great service in a timely manner. I was greeted promptly and the service rep explained the process, since this was my first visit with my new car.

wlsimmons

Jan 11, 2014

i love Bryan and Carroll. They are the best! Carroll sold me the car and Bryan is always there to service my car. Now they are both in the service department. I would not think of driving anything but a Toyota or having my car serviced by any other dealership than Stonecrest Toyota. They are friendly, professional and knowlegeable. They really do care. That is so rare. Great job Stonecrest Toyota!!!

hoopcoch

Jan 10, 2014

I was extremely pleased on my first visit to Nalley Stonecrest. I emphasized to them that I was working under a tight time frame, and they had my work done in time to get me where I needed to be. Myles Hill, my service consultant was excellent !!! He kept me updated on the progress, and the work was what I expected (no additional suggestions) at a very fair price. I WILL be going back to Nalley Stonecrest because of this excellent first visit.

Kristihanna

Jan 7, 2014

Our buying experience was fast, easy, and pleasant. We got the price we wanted. Joel was easy going and Pat was very willing to show us everything we needed to know about our new Prius V.

lanettrivers

Jan 6, 2014

My experience with Reginald Demande was exceptional. He is very professional and I would recommend him in a heart beat. This is my 4th car with this dealership because they address all my questions and concerns. Once again, thank you Reginald!

Lorene Bromfield of Decatur, GA.

Jan 4, 2014

A very warm and wonderful staff. They were very professional and courteous! I was in and out in no time. They always put their customers first! Thank you Stone Crest Toyota!

kmorris21

Dec 30, 2013

The staff at Nalley Toyota they are very helpful and attentive, I tried to trade my car in Florida they couldn't do it, Nalley came thru for me.

KTERRELL

Dec 29, 2013

Today I arrived at Nalley Stonecrest Toyota for repairs on my Camry. I was upset because after a second opinion about my repairs I discovered that South lake Toyota quoted me $655.00 more than this dealership. I walked outside to get some air and within 5 minutes Reginald Demande approached me and introduced himself. I told him that I was just looking around and planned to buy another car in June. He showed me the Camry and explained all the features. We test drove the car and I was sold. Reginald gave detailed information about the vehicle and patiently answered all my questions. It was a pleasure working with him and and I will recommend him to my family and friends.

rccguy

Dec 26, 2013

I stopped by Nalley Toyota at Stonecrest to find a used Toyota Venza which they had one of. Reggie, my salesperson, was excellent to work with and went above and beyond to get me the deal that I was looking for. I was by myself and I wasn't trading my car in so I had a logistical issue of getting the car home 60 miles away and he was willing to drive it home for me. I decided to come back for it the next day but he called me the next day on his day off just to check to see if I needed a ride to go back and pick up the car. Everyone was very friendly and willing to help including the team in the service area.

Hermione

Dec 20, 2013

We had a great experience with Jesse Reid who greeted us as we walk back to the building after looking around the lot at the new cars. We went inside and he wanted to know how he could help us today. We wanted to look at the Avalons. He then question what color and special features. I replied blue or pearl red like my previous toyota, but wanted the passenger seat to move up and down not just forward and back and have rear air vents. While we waited he question if we would like anything to drink, which hit the spot with with my husband (hot tea). We test drove a blue one but it didn't have the passenger seat the way I wanted it. I thought about all night and said if the seat is not to my liking I may as well continue to drive my old car. We went back to Stonecrest Toyota and told J.R. I need the passenger seat to my liking and price range. He searched around and found one in Moulin Rouge. FANTASTIC JOB!! I signed the papers and drove my new car home. I will always remember J.R. and his passion to please.

1covenant

Dec 20, 2013

Kyle provided unsurpassed service to both me and my husband. Kyle was very knowledgable and detail oriented, explaining everything to us to ensure that we understood what was going on with our vehicle. Kyle focus on customer service is what helped us to make the decision to utilize Nalley for our service and purchasing needs.Pastor & Lady Hodges

campbucca

Dec 9, 2013

I was treated kindly and didnt have to wait long, before my finacing was done an I was in my new Toyota vehicle.Staff was so helpfully..I would recommend Stonecrest Toyota and there staff to anyone looking for a Toyota.My Sales Rep Jesse Reid was on point with everything, Knowledge of the vehicle and pricing.Finacing staff was great got me they deal i wanted and the car I want..Thanks so much , no stress at allMs Patricia Brown

lasvegasdave

Dec 9, 2013

Fast and courteous service; sorry, but I cannot remember the name of the person, so I picked someone at random.Possible issue with the brakes which was checked, with nothing found wrong.

DPOGUE

Dec 4, 2013

Pleasurable experience from the first day I stopped to look at their inventory. Orren Crowther walked me around to answer questions with no pressure to buy. A week or so later I went back for a visit and had the pleasure of meeting Amish who helped with my purchase. Everyone I dealt with was very dedicated not only to their job but making my buying experience one that I will always remember. Thanks Guys! You're the best!!! DPogue Conyers, GA

Sarah

Dec 3, 2013

They made it such an easy process! This place was amazing and definitely recommend it to anyone! Ask for charlon!

Tobe

Dec 3, 2013

Outstanding Customer Service. Taniqua McGregor made the servicing process quick and complete. She a Professional service adviser.

Randall Whiten

Nov 28, 2013

My service was Great!! Give him a pay raise!! I'am impressed with the way my service rep was professional and courteous.

Bevelyn Woods

Nov 27, 2013

THE CUSTOMER SERVICE REP Tanique Mcgregor was very helpful with what I needed for my car. I was there for only an hour.

834759

Nov 18, 2013

Very pleasant experience. The saleman was patient and answered all of our questions, even going out of his way to find answers. He gave us all the car details/background up front. No pressure was applied - he let us truly decide what to do. The business manager/finance officer was just as friendly and cooperative.

Toyota Fan,

Oct 28, 2013

Our experience with Nalley was very pleasant and exemplary. Willam Wright was the sales associate and he made the experience worth the drive. Traveling a distance to get to the dealership, the last thing I wanted to do was sit and be jerked around. William made sure that didn't happen and got us what we needed. I would highly recommend Nalley and plan to return when it's time to purchase a vehicle for myself.

Jacqueline Mills

Oct 18, 2013

Joe a service advisor restored my faith in the dealership. I had a previous experience which left me questioning a service that I was told I needed 2 years ago which I really did not need. Joe took the time to show me why the service writer may have said I needed the service. He also took me to the servicing area once the mechanic had done a diagnostic on my car.He introduced me to the mechanic and proceeded to explain everything that was needed and why it was needed. He then called my husband at my request and explained it to him. I was the customer not my husband. Needless to say when I left the dealership I was more than satisfied. Having been in customer service for more than 44 years with a telecommunications company, I am very critical of poor customer service. I have already told several of my friends about my experience with your dealership. Having a high mileage car, Joe also explained that a new process is being used when a customer comes in for just an oil change. I think the new process is a great idea. Overall I would rate my experience more than exceptional! Thank you Joe for restoring my faith with Toyota.

JVC

Oct 8, 2013

Andrew, in the Service Dept., provided excellent, professional service in making sure that everything I needed for my 2011 Camry was completed in a prompt, efficient manner. He explained each detail related to the service I would be getting. The cost was covered in advance. He was determined to make sure I was satisfied with the work. Because of this, I feel confident with my car's performance on the road.

WSIMMONS

Oct 7, 2013

I purchased my Camry Le two years ago. I recently went in for my scheduled maintanence. I was immediately greeted by a smiling face. Brian, my service department person. He is the best. I can always count on him to get me accurate information about my car. It is always a pleasure to see the same faces when you go in for service. It really is like a family. I love my Toyota family. Big thanks to Brian and his team!!!

ORobinson

Oct 1, 2013

These Guys don't care about their customers. I loved the service before it became Nalley. They screwed Mr in the sale and continue bad service after the sale. I told the salesperson that I wanted my new car to have all the same features as my 2011 Camry. I was told not to test drive the car on the day of the purchase. it was late so the sales person told me he was ready to go so I never got to fully check out the car until I drove off the lot only to realize this was a stripped down model for more money. It didn't make sense that a 2013 for more money didn't have the same basic features. The finance guy tricked me out of a we owe that I asked the salesperson for. He said it was no problem and it could be taken care of by the salesperson once we finished in the finance office. Then the games began. All of a sudden they couldn't honor what I had asked for. If that wasn't enough they botched my tint install and have yet to fix it. This was my first and last time doing business with Nalley as not just a Toyata dealership, but Nalley Auto Group. Customer service called a few days after the sale stating they would make things right and that was two weeks ago. Bottom line don't buy from this dealership. Once they get you to sign they are done.

demirenes

Aug 16, 2013

It was a pleasure to work with Jameilah Hardeman at Nally Toyota Stonecrest. Ms. Hardeman helped us purchase a pre-owned quality vehicle. She was very friendly, courtesy and patient. She gave detailed information in regards to the vehicle we purchased! She did not hesitate to answer any questions or concerns we had. She was not very overbearing and pushy; however, she was encouraging and tenacious in helping us make the best choice concerning our need of a vehicle. Ms. Hardeman sales experience was great! She offered us to test drive our 2008 Kia Sedona. Her knowledge and expertise in car sales, far exceeded our expectations. I would definitely recommend Ms. Hardeman and Nally Toyota Stonecrest to my family and friends.Thank you Ms. Hardeman for all your support and hard work!