Nalley Volkswagen reviews

Vic Juarez

Mar 14, 2016

brought in my 2012 gli for 40k service appointment great service very helpful staff

Armor_All

Mar 8, 2016

I've own the 2014 CC R-Line. I bought my car from Nalley and had all servicing done at this one facility thru 30K. Without belaboring this review. My tires began cupping well before 20K on this vehicle. I paid for a four wheel alignment when I recognized the tell-tell road noise sound and inner tread feathering. Since , the noise has only gotten worse and the dash rattles. The vehicle was not test driven after any of the servicings or no cared enough to recognize the issue and make a recommendation. The tire measurements have shown little wear according to the servicing 1/10. (This is true if you only measure the outer tread). Anyone, with trainee knowledge should be able to see this problem. So now I'm left with two choices. Ride with the car rattling from the tire wear or buy new tires and pay for another four wheel alignment. This is crap.

JB

Mar 8, 2016

I was promised my 4th service event to be free of charge at $30K. I had nothing in writing and was told we would look into it when I arrived at Nalley on 3/5. The service advisor, Gary took ownership and took care of me. Great experience all around.

James Cirilli

Mar 4, 2016

Made the appointment online through their dealership website. I have dealt with these folks before, having purchased the vehicle from them. Service center has always been easy to deal with. Scheduling online was easy, wait facilities are clean and adequately stocked with coffee, sodas, snacks, reasonably current magazines, comfortable chairs, flat screen TV. My service advisor Jan Wetburg always came by to advise the status of the repairs. Never try to upsell you services you may not need. Overall, very pleased with this dealership.

Unsatisfied customer

Mar 1, 2016

I took my car in for service and when I was called I informed them to move forward and fix my vehicle. When I picked up the car, my vehicle was not fixed and they told me to bring it in next week. That is a failure in communication. The service department just lost revenue. I took my car for repairs elsewhere. The sadder part is that they did not follow up the following week to see what they could do further for my vehicle.

cmcleod

Feb 25, 2016

Purchased a new 2015 Passat TDI from Nalley VW. Have taken it to them for the first three oil changes / service appointments. (these are free from VW) After the first oil change, the oil pan plug that had not been tightened by the service tech fell out and dumped all of the oil onto the street. Was going slow, and got the car turned off without damage. Had to tow the car back to Nalley for them to replace the drain plug, and re-fill the oil. Second oil change was drama free after I reminded them about the first one. Just had the third oil change / 30K service completed yesterday, and on the way home, the oil warning light came on...checked the oil, and Nalley had OVERfilled the oil by 1/2 a liter... which can damage the engine. I removed the excess oil with an extractor (I change my own when it's not free), and oil warning light is off... that's 2 out of 3 service experiences with Nalley VW that were wrong. AVOID GOING TO NALLEY VW FOR ANY SERVICE.

Dr. Rob

Feb 23, 2016

Had my Car in for 90,000 mile service. Made call day before and was able to be brought in next day, no trouble. Used night drop which made my life easier. Quote was fair, work was done, and did not get the "upsell" treatment which I appreciate! Car was ready when promised, and check out was fair. Great experience overall.

DeyM

Feb 19, 2016

I was not excited about having to take my car in for service but was pleasantly surprised by the friendly gentlemen who greeted me, attended to my car, kept me updated on what was being done and expedited the recall-related repair. I can honestly say, having owned many different cars over 35 years of driving, this was the BEST service experience I've had.

Excustomer

Feb 16, 2016

Lindsey Mills is the most disrespectful - non customer oriented "Sales" person I have ever encountered. If you are looking for problems .... then Lindsey Mills is the right person to work with!!

Chad White

Dec 17, 2015

A friend of mine referred me to Jan. I sent him an email and he replied quickly. I brought my car in for service, right away I was greeted with friendly and polite staff. The techs addressed all of my concerns. Matt the service manager always goes above and beyond.

Lou Martin

Dec 14, 2015

Professional, courteous service! I made the appointment on line and the service was performed as expected.

Vince

Dec 14, 2015

I stopped late in the afternoon expecting to have to order a part and get the vehicle fixed when it came in. They had the part in stock, fixed my car & I was on my way in short order.

Christopher B

Dec 11, 2015

The dealership at Nalley Volkswagen Alpharetta did an excellent job with handing the car service for my car.Thank you!

Susan Lecroy

Dec 7, 2015

I had a 9am appointment and my car was taken promptly for service. Nate is my service representative. He did a great job in addressing the questions I had. He came to the waiting area to let me know my service was complete and they were washing and vacuuming my car. That was an added bonus! A great job all around!

Belinda Reid

Dec 6, 2015

My service representative, Nate, was very informative and helpful. Every time I had to visit this location he's help me and was able to provide service in a timely manner.

Robin Murdock

Dec 3, 2015

Service Department is professional and price reasonably.

Ed

Dec 2, 2015

I went in for service, a new bearing on front wheel. Service rep Terrance was attentive and went out of his way to make my experience great!

Sandman

Nov 30, 2015

Car developed an odd rattle. Booked an appointment and they got me in when expected found the problem with the exhaust hanger, washed the car and sent me on my way with a ask that I come back again and with a bill for $0. Great group of folks and I'll see them in another 9k for an oil change.

Timothy Dwyer

Nov 28, 2015

I called in for a last minute service appointment on a Friday morning and I was gladly accepted and service was great. The quiet waiting room is great for me because I can get work done while I wait.

Douglas

Nov 27, 2015

As always I had a great experience trading in my Sport Wagon TDI for a new Tiguan. They gave me a great deal on my trade in and the process was professional, respectful, and efficient. This is the 4th VW I have purchased from Nalley VW in Alpharetta.

Henry Lovera

Nov 27, 2015

I had access to a quiet waitiing room that allowed me to take care of some business while waiting. Staff was very courteous. Delivered the car very clean and quickly.

Russ Place

Nov 27, 2015

Great service. Terrence was very good at taking care of my car and kept me updated as to how long it would take to finish the service on my car

Gregory Brook

Nov 25, 2015

Everybody likes going where everyone knows your name. But it's not just that. They recognize that I'm a loyal customer, and I'm treated like Royalty. I drive 50 miles past my nearest VW dealership to go to Nalley. They are that good.

John O'Sullivan

Nov 24, 2015

Excellent...Trouble with EPC Light & Gear Shifter fixed.

Charles Flowers

Nov 23, 2015

Great place. The service is A+++. Thanks to the staff for a great experience.its not often you leave a dealership feeling good.

Elaine Tegart

Nov 23, 2015

Breezed in with my "old" Jetta lease; breezed out with my new one! Pleasant and helpful people, who worked with me to get the car I wanted at a price I could afford!

Jovani

Nov 23, 2015

Excellent service all around! From the time that I walked into the door until the day that I purchased my car service was excellent!

Lewis Elsworthy

Nov 23, 2015

Minor repair that was to take 1/2 hour...was done but hung up in the wash service...nice day and owners wanted to have their car washed...got back-up and extend my waiting for 1 hour.

Jose Vaz

Nov 20, 2015

Always exceptional service especially Jan Weiberg - Thanks

Patrick Tapsoba

Nov 17, 2015

Thanks you Terrence M for your help, also for your professionnalism.

Sanjay Razdan

Nov 17, 2015

Nathan was a great agent and made me feel comfortable through the process.

Paul Gardella

Nov 16, 2015

The service department is by far the best I have encountered offer the years.

Deborah Bussert

Nov 9, 2015

Very professional, prompt and courteous. The customer service people were very helpful and gave immediate attention to the repair needed. I was in and out expeditiously.

Daryl Morgan

Nov 3, 2015

I have used Nalley's Service Dept for more than 5 yr now. The staff and dealership are great. They make sure your car runs well. The mechanics are good at solving mechanical problems that a lot of repair shops are unable to resolve. They've earned my trust and business. Thanks Service Team: John, Jan, Chris, Mark.

Deepa Reddy

Oct 30, 2015

I had to take my car in really quickly due to some mechanical issues, They diagnosed quickly and got my Beetle back to me in a very timely manner. Love this dealership!

Ken Godsey

Oct 26, 2015

Very professional people and worked hard to make sure I was taken care of, Terrence Myers was terrific, very courteous and helpful.

Timothy Dwyer

Oct 22, 2015

Went well, everything done correctly and took my appointment at last minute too.

raneypb

Oct 19, 2015

Nalley found the source of the noise coming from somewhere in the working of my beloved Golf and completed the repairs on my schedule and at a fair price!

Mark S.

Oct 17, 2015

Great car buying Experience, friendly sales staff, nice new facility and good location.

Alfred D.

Oct 14, 2015

Jan is the go-to service tech! Jan worked my minor fix into their full schedule. They know me - they know my car.

Roswell

Oct 14, 2015

Appointment when I wanted it, work done quickly and reasonably priced. delivered on time and great transportation while my car was being repaired.

Frederic

Oct 12, 2015

Brought the car on a Friday for brakes problem. A recall had also to be done and was schedule for the week after. VW completed the repair and recall problems in one day, I got the car back on Saturday!

BackfromIraq

Oct 1, 2015

I purchased a Passat in 2013 from Nalley Volkswagon of Alpharetta and have had it routinely serviced at this dealership. Just completed 60,000 mile checkup and I have been very pleased along the way. I routinely schedule the service and never have to wait. Work is completed in a timely fashion and the amenities are excellent. The prices quoted in advance are accurate. Service staff and mechanics are a pleasure to work with. All-in-all I highly recommend this dealership and its service department.

James Tapp

Sep 1, 2015

Excellent overall experience. Would strongly recommend them in the future.

BeaconX

Aug 23, 2015

I do not typically write reviews but I just need to add to the already glowing reviews about Silvia. We had such a good time working with her and feel like we made a friend. We simply could not have had a better experience then we did. Thank you again Silvia for being so knowledgable, caring, funny, and easy to work with. She knows the products, cares about your time, is efficient and seems dead set on making sure you have a great experience. Nalley and Volkswagen are both lucky to have her representing them. The dealership (nalley) is wonderful as well. Everyone from the manager to the finance department is such a pleasure to work with. I can't say anything but great things and I have had some pretty poor experiences with other dealers in the past. If you are in the market for a vw, you need to work with these guys, you won't have a better experience anywhere else!

jeff

Aug 18, 2015

We were traveling from out of town and needed repair for our Jetta. Nathan was helpful friendly and professional. He saw to the problem and had it seen to quickly. Thank you Nathan and Nalley VW!

DMuldo

Aug 8, 2015

We had a really, really rough morning of unreliable cars and shady, unenthusiastic salespeople around Atlanta. Lindsay absolutely came to our rescue. She not only had the car we wanted (a relatively hard to find model), she was the picture of calm and class as we worked through some unexpected complications in the sale process (none of which was her or Nalley VW's fault). She expedited the process left, right, and center and got us out the door with a great deal. When it came to finalizing everything, Ron expertly guided us through the mountain of paperwork and got us out the door happy with the entire experience.I can't recommend Nalley VW enough.

joe

Aug 6, 2015

WHEN I SOLD MY BEETLE.. SALES MAN SAID HE WILL CUT THE CHECK ON THE SAME DAY... BUT AFTER WE SIGN THE DEAL HE SAID I CAME IN TOO LATE( AFTER 7 : 30 PM)THAT THERE IS NOBODY TO CUT THE CHECK. AND SALES MAN SAID HE WILL FADEX IT TOMORROW..IT HAS BEEN 2 WEEKS ALREADY BUT I HAVE NOT RECEIVED THE CHECK YET..... CALLED SALES PERSON TWICE BUT NO RETURN CALLS AT ALL...

JC White

Jul 29, 2015

Having recently assisted my Mother and Father in finding the best deal possible, I conducted my research over the internet. We all live in North Carolina, but we were willing to drive to almost any location having the best deal. I researched up to around 450 miles of my home. Chris Filberg was not only prompt in his responses, but he was up front with everything detail, answered all my questions, and tried in every way he could to ensure we satisfied from beginning to end. I found him an extremely professional person and took the time to assist my Mother even after we closed on the vehicle. He not only explained the features of the car, but also took the time to assist my Mom in getting everything setup prior to our 5-hour return drive to North Carolina. My experience in dealing with Nalley was very Pleasant, and I hope to purchase another vehicle for my wife in the near future. The end result for this purchase was, even after driving all the way from Eastern North Carolina to Alpharetta, we arrived home with less of an expense than any of the North Carolina Dealerships were willing to explore. Although it seems unrealistic, we saved a great deal of money by opening our options to Internet Sales instead of just going to a local Dealership. We are all extremely satisfied with not only the VW Passat, but also with Nalley Volkswagen of Alpharetta--all because of Chris Filberg. Very Respectfully, James C White

Green Bug

Jul 15, 2015

Great service. Has kept my 2003 New Beetle running like a dream.

Kathy VW LOVER

Jul 7, 2015

I purchased my car three years ago and it was a great experience. Since then, my complimentary service appointments have been a breeze with outstanding service. I love my Volkswagon and would buy another one from this dealer in a heartbeat.

Dave

Jun 26, 2015

Chris Filberg, the salesperson I met at Nalley VW did a wonderful job answering questions and showing the car to me. I decided to buy. The model I wanted was located out of state. Turns out sales Mgr. did not bother to secure car from other dealer, and it was not available. Next day he would not return my calls asking about car. I had to back in person. Then sales mgr says cannot find car in region, and have to expand search area. My wife called another dealer. they located one in Georgia. They secured it and we bought it. Sales Mgr. at Nalley was still offering excuses.

Munichpeach

Jun 10, 2015

Easy to book an appointment. They are courteous and professional. This dealership is highly recommended. Great Service is the reason I will continue to come back here.

ddixon

Jun 8, 2015

My wife and I bought an 09 Q5 from nalley VW and the experience was excellent. The sales person Cam Sestrada was very familiar with the product and the business manager Ron Yeboa handled the loan and paperwork without a hitch. Sharmane Butts was my first contact via the internet and she responded quickly to my questions and got me a an offer asap.

2v12

May 25, 2015

My experience buying a 2014 Rolls-Royce Wraith from Bentley Atlanta was an especially pleasant one and I want to commend those who helped me. I visited the dealership while on vacation and then returned home to North Carolina where I proceeded to buy the car over the telephone, via email and by using FedEx to receive and send the large number of documents that needed to be signed and returned to Bentley Atlanta.Thad Flowers in finance made this process, which can be quite daunting, seamless and easy. He was also instrumental in ensuring my satisfaction after the sale. My salesman, Rod Clarke was professional, knowledgeable, friendly and straightforward in his assessment of my perspective car. I've bought a lot of super premium cars in my day and I recoil at the first sign of a pushy salesman. There was not a hint of this from Rod. He inspired my trust and made the buying experience a real treat. Before I made my final decision on the car, I wanted to have my memory refreshed on its features so I called the dealership at 10 minutes before closing on a Friday. Although I was initially frustrated when I learned that Rod Clarke was busy helping another customer, my frustration quickly morphed into a smile when the person who answered the phone, Shelley Schultz, graciously suggested that she could take photographs of the sticker and email them to me. She went the extra mile, and did so immediately.Its likely that Ill buy again from Bentley Atlanta

Prudence.

May 22, 2015

professional.great customer service.friendly.quick.accurate. I am very thankful they fixed my bug.

Renae7672

May 1, 2015

I saw Cory and have to give 5 Stars I was treated as a VIP and not rushed- completely professional with a genuine caring nature. All my concerns addressed and met. I left my car to be service and repaired and will return for all service needs. Thank you so much!Teresa Harris

BrettiBoss

Apr 8, 2015

Great experience! Loan specialist was great to work with too! Chris was able to provide great recommendations and was able to meet all our budget & vehicle requests. Very comfortable buying experience with a professional atmosphere.

WEL

Apr 3, 2015

I had a great service experience. I don't think that anyone looks forward to having their vehicle serviced, but my experience with Nalley was better than any other dealer that I've dealt with.

Rob

Apr 2, 2015

Just had the second oil & filter change for my 2014 GTI. Great service performed quickly.

Melanie

Apr 1, 2015

Sharmayne and Wes treated me so well! Sharmayne went out of her way to help me! I thank you both very much for all your help! Job well done! Plus no one was pushy and Sharmayne, well I can't say enough good about her!Tyvm for making this so easy for me!

Herb Baird

Mar 31, 2015

Last year I purchased my Passat from Nalley and was very impressed with the experience. What lead me to Nalley was the service I received on my 2010 TDI that I had bought from another VW dealer in Marrietta. The Marrietta dealer was great selling me a car, but their service dept after the sell stunk! So, Bought the Passat TDI at Nalley March of 2014 and went back and bought my son a new Jetta SEL TSI this week from Chris Filberg. Everyone was very helpful and professional throughout the transaction. The service dept. is responsible in earning the business at Nalley VW and the sales team was wonderful to work with on my purchase.

Angela P.

Mar 10, 2015

I really appreciated the friendliness and warmth of Chris (VW) , Wesley, Alec and all the other people at Nalley, VW Alpharetta. No employee passed me without speaking a word of welcome or introducing themselves. I felt very important and that showed me they wanted my business. Additionally, Chris and Alec went out of their way to make the deal work for me within my price range and my goals. They were not pushy in their sales process and asked that I tell them what would work for me. And I did and they made it work. Thanks guys. You rock!

Tara B

Mar 9, 2015

I had been leasing my 2012 VW Jetta for the past three years and just COULD NOT give up my car! I LOVE IT! Andre and everyone else at Nalley made the purchase of my leased Jetta so easy! I'm not local so Andre completed most of the paper work over the phone. When he said everything was ready we took the drive in, and he was right! Everything was finalized and in a short 30 min or so we were leaving the dealership! Everyone there was super helpful and honest. (Really)I will definitely be back to Mallet to purchase my son's cars in the near future.

Dave G

Mar 4, 2015

I had been looking for a Jetta Hybrid for months. I had gone to Nalley twice and was disappointed with the customer service. I tried to talk to 3 different sales people and could not get much interest in selling me a car. I had made up my mind to go to CarMax and buy a used car instead. I stopped by Nalley just to see what models and colors were available to help choose something from CarMax. Shermayne came out to the lot and asked if she could help me. On the other occasions no one had bothered to do that. I had to go inside and find a salesperson. Shermayne was new and did not have all of the answers to my questions but did everything she could to find them. A few days later I came back to talk to her again and she was, again, very helpful. That evening I got a call from Mike Evans who was the new GM. He was great to talk to and it was then that I decided to buy a new hybrid Jetta from Nalley. Mike ordered exactly what I wanted and my wife loves it. The buying experience was painless and I would recommend Nalley to anyone looking for a VW. Mike Evans has made a difference in the customer service quality and I believe that under his guidance Nalley is a much improved dealership.

Cindylou

Mar 2, 2015

I bought my car almost two years ago and still love it. The staff is always there to help any way they can. Just wished there was one closer to my home.

Fast Eddie

Mar 2, 2015

As usual, your service department was very courteous and helpful.

anita

Feb 28, 2015

I can not thanks you guys enough for your professionalism and generosity you all have given us during our auto purchases experience. This have been my most pleasant time ever buying a vehicle. You all made us feel extra comfortable and was willing to find us the best deal you can. We will definitely return and recommend everyone that we know to come to you for any vehicle purchase. Thank you all from the bottom of our heart. You guys have won a customer for life. :)

Amy T

Feb 21, 2015

I have been a customer of Volkswagen for five years now and I must say that I always leave happy. My last visit was just as good as my previous ones. Matt Head helped me out right away and even gave me a tour of the new renovations so I could wait comfortably for my car. He was efficienct, kind, and helpful from the moment I walked in. You don't always get that type of care at a car dealership but at Volkswagen it's the norm. I will continue to come to this fine establishment for all of my car repairs. Thanks again, Amy

Patel10

Feb 18, 2015

I recently prchased a 2013 Smart for two pure at Nalley Volkswagen of Alpharetta.I had a great experience with Nalley Volkswagen and all of its employees. They gave me the best deal. I would highly recommend this dealer to everyone. special thanks to Jack Rosen, Ron Yeboa , Wes Mclarty and Wilbert Richardson.Kumar Patel02/18/15

Jason

Feb 15, 2015

The whole experience from start to finish was professional, informative, and friendly. At no time did we feel pressure to buy or to spend more than we had originally budgeted for the car. John our sales man was polite, informative and professional as we test drove several different vehicles. The sales manager, John and the financial department all stayed later so that we could wrap up the paper work and drive our new car home that night. They even have a room set up for kids so they enjoy the visit too. Thanks to the nalley team we are looking forward to enjoying our car for years to come and will be back when it is time to buy again.

Bostonfamily

Feb 5, 2015

We had gone to Nalley VW because my daughter wanted to look at used Beetles and the dealership had one of the best selections of used cars in Atlanta. We met John Engquist purely by random selection (the only available salesperson when we walked in and he was terrific. We looked at various VW models for comparison sake, and he never once tried to move us out of our stated budget or mileage preference. Jack Rosen came out to introduce himself, and mentioned that he had gotten in a few new cars in our price range, one of which was a 2008 Land Rover - a radical departure from what she thought she was interested in. We came to agreement on the price within 24 hours, moved through the paperwork with Wes quickly and we couldn't have been more pleased. Great group of professionals, look forward to doing business with them in the future.

blake2014

Jan 16, 2015

Very satisfied customer!! I Will be back for sure. Very professional and works with you so you are happy. Highly recommended to buy your next car here.. just want to say thanks to Brent miller who sold me the car, very nice gentleman. Don't forget Wesley mclarty in finance, He broke everything down so I understood it to a T. Really great staff here.

russmelton

Jan 12, 2015

I made the mistake of purchasing a Volkswagen Jetta TDI wagon thinking I would save on fuel costs. It gets great mileage but the repairs are astronomical. Just after warranty we had to spend spent over $8,000 in repairs in fuel pumps, particulate filters, and an a/c compressor. John Huber was our main contact. The dealership agreed that the failures were excessive and agreed to change some of the less expensive parts at their cost. When we contacted Volkswagen America they said they would change the more expensive parts if the dealer agreed. The dealer then said it was Volkswagon America's decision. When we went to the dealership they refused to contact Volkswagen America to work it out saying "it's not our problem. They were very rude and made my wife cry in the service area. I made the repairs at a MUCH less expensive mechanic and dumped this really terrible car. Don't waste your hard earned money on any car Volkswagen builds.

Jhof22

Jan 10, 2015

Buying a car with Silvia was an amazing exp, I didn't know her before I came in, but after working with her it was like buying a car from my sister! She made me feel at home and comfortable! I have now had my car for 6 moths and have reached 10,000 miles, when I was at the dealer ship for my sch service she came by and said hi to me and treated me like we had been friends for years! She was amazing one of a kind! Im always shocked by how a stranger and be so kind and quickly become a friend!

JTD

Dec 10, 2014

i HAD A GREAT EXPERIENCE BUYING MY TRUCK. THE STAFF WERE ALL FRIENDLY AND VERY HELPFUL. THE SALES MANAGER REALLY HELPED MAKE THIS PURCHASE POSSIBLE FOR ME. HE WORKED WITH ME AND I FEEL HE WAS HONEST AND GAVE ME A GREAT DEAL. I WOULD RECOMMEND THEM TO MY FAMILY AND FRIENDS. AS A FEMALE BUYING A CAR CAN BE A LITTLE INTIMIDATING BUT EVERYONE MADE ME FEEL VERY COMFORTABLE AND NO ONE WAS PUSHY. I NEVER FELT LIKE I WAS BEING PRESSURED OR DECEIVED. GREAT EXPERIENCE.

shirley

Dec 9, 2014

I have a really great experience of buying a new car from Nalley. All the sell agent (Cris) and managers (Clarence and Aldrin) are very professional. The finance manager is also very great.

Mary W

Nov 13, 2014

I appreciate the sales and service departments. Their professionalism is exceptional and I have had nothing but good experiences with them. On the facilities, the only reason I gave it a 4 is because they are under renovation.

Kim

Nov 11, 2014

Excellent customer service! I would most definitely return to the same dealership. Thank you.

Roliver

Oct 29, 2014

This is my second VW Golf and I love it! The service and the staff are excellent and always nice and helpful. My boyfriend went with me to buy my car then leased a CC and just bought a hybrid Jetta. We love VW.

Cal Johnson

Oct 23, 2014

Nalley VW/Bentley has consistently provided excellent customer service--scheduling (and rescheduling on short notice), timeliness, keeping me informed, keeping costs down on maintenance and repairs. And all of their customer service agents have been very professional, courteous, friendly--and never act as if I'm a burden when I ask questions.

css4000

Sep 17, 2014

I am writing this reference to thank Silvia for making our visit a pleasure during our decision process of purchasing a new vehicle.. Sorry for the delay in writing this recommendation but had to finally do it because of our experience with your company.. My fiancee and I have been to a lot of dealerships and talked to many sales people about purchasing a new car.. When we made the call to Nalley Volkswagen in Alpharetta, Silvia Egan, their sales representative answered the phone.. We decided to visit her store because she was very helpful on the phone and had all the answers to our questions about the various features of the cars we were interested in. She was very knowledgeable which is why we decided to visit her dealership and do further investigation. All I can say is if you want to know all the features of any car in that dealership, she's the one that can help you... And she worked up a price we can live with and it appears to be better than any other we have received.. Thank you Silvia for a super experience. I would recommend you to all my friends.... Gwen...

Dan L.

Sep 12, 2014

This is my second lease vehicle and I couldn't be more pleased with the service I have received. They are there when I need them, and do an extremely good (and fast) job.

Ulysses

Sep 2, 2014

In response to email inquiry "You recently visited Cars.com to contact a dealer - how was your experience?" I will say that the visit was informative and professional. I was provided ample opportunity to view the vehicle, test drive, and ask questions. I met with Clarence I did not feel pressured to make a decision on the spot. I appreciate the professionalism and attitude.

Clark

Aug 27, 2014

I have visited Nalley Volkswagen/Bentley on Mansell Road twice for two separate service concerns. On both occasions, I was helped by Mark Kendall, who took the time to explain exactly what the problem was, and how the mechanic would repair it. Overall, the service department is professional, courteous and provide quality support.

Lan L. Adams

Aug 27, 2014

I have the best experience with Nalley Volkswagen. Clarence and Wes are the best representatives I have ever dealt with. I had the best price for the purchase I've made. No other dealership can match it. I highly recommend to anybody.

Gail

Aug 15, 2014

The staff at this dealer ship really surprised me at how they really worked hard to get me the best deal they could possibly get, rather than just offering me something and that's it. The staff even the financial agents where very supportive and worked very hard to meet my expectations. I was very satisfied with my car buying experience and I love my car!!

MarkSC

Aug 10, 2014

Clarence was very professional, courteous and efficient. I would highly recommend both him and the dealership. This is my second vehicle from Nalley VW, and I am likely to be back again as a result of this experience.

shashank_reddy

Aug 6, 2014

Nalley GM is a nice person to deal with. He was very patient to negotiate on a car. I could not buy a car yet as trade price was not on par with true car trade in value. They are ready to honor true car discount price certificate but on trade they are not willing to honor. Hope they give true car trade in value to buy

celoceanicon

Aug 4, 2014

I traded in my 2007 Jetta for a 2014 Tiguan and had a wonderful experience. Gerard worked with me diligently and patiently to find a combination of vehicle, options, and purchase terms to fit my budget. I couldn't be happier with the Tiguan or the experience.

Brandin and Kyong C.

Aug 1, 2014

This was our third new Volkswagen purchase from Nalley VW within the last year. Our salesman Wesley was great, patient, and very thorough. The sales manager Troy will bend backwards to make a deal happen and the general manager Richard has a great understanding of customer service and it shows within the dealership. I can't forget about my service advisor (Jan W.) who is always on point with my service needs. I could go on and on about my experience, but I think y'all know I'll be back real soon for a new Toureg. Purchased cars from Nalley... 2013 CC 2013 Tiguan 2014 Passat All 3 vehicles are GREAT!!!

Michelle T.

Jul 30, 2014

Best experience we had buying a car. Ron Yeboa greeted us the first time we visited the dealership and spent the time needed to show us the differences in the type of cars we were looking at with our daughter. Once we were ready to purchase a car, we came back and once again Ron listened to our needs and work with us which lead us to purchasing a car for our daughter. Everyone at the dealership were friendly, not pushy and we had a good feeling that we were at the right place. Thank you Ron!

Kathy "VW Lover"

Jun 18, 2014

I took my 2 year old VW Tiguan in for routine service. My appointment was with Mark, and he couldn't have been nicer or more accommodating. My car was ready when promised and came back freshly washed which I appreciated very much. Just that extra touch! The dealership is always clean, they are professional, and everyone is friendly.

KarenS

May 28, 2014

Our sales person, Sylvia Egan, made our auto purchase enjoyable. She helped us with all of our questions and concerns. She is AWESOME! Paul assisted us with the financing. He completed the processes quickly and easily. He is AWESOME too.

StS9874561

May 14, 2014

I purchased a car at the Nalley VW dealership for 2 reasons. One they had a car I wanted and two, Silvia was a terrific sales person. She was very knowledgeable, friendly and respectfull of my time. I would recommend Nalley and Silvia to anyone who wants to buy a new or used car.

JMILL

May 13, 2014

An excellent experience from the moment I contacted our sales person, Mr. Richardson, to when we drove away with our vehicle several days later!

Ali

May 5, 2014

We were helped by Wesley McLarty and he was one of the kindest and nicest car salesmen. Most importantly, he was not pushy, like all other dealers we have been to. This made us want to give our business to him. We were happy with our transaction.

Jibreel Ahmad

May 2, 2014

No complaints at all....All the staff got together it felt like to help me specifically. Each part of the process was pretty streamlined and even if an issue arose, they were quick and friendly about finding a solution. Loved the special they were having. Seriously, awesome experience!!!

Nicholas Ceto,Jr.

May 2, 2014

This is a great dealership to work with ! They go out of their way to make you feel that you are important to them. I would definitely recommend them to any one in the market for one of the world's finest automobile.

JSully

Apr 30, 2014

Nice folks, great help from Andrea in internet sales, and from Gerard in sales who was very knowledgeable and easy to work with. Mary in finance made the paperwork process easy and the price was competitive. Other VW dealerships advertised lower windshield sticker prices, but had extra hidden dealer fees that made them more expensive. The car buying process can be tedious, but the nice folks at Nalley made it easy and I am happy with my new ride.

stephaniedagostin

Apr 28, 2014

I had been in the market for a new vehicle for quite a while. In that search, I had done extensive research and test driven quite a bit of vehicles before coming to Nalley VW. I started to consider a Jetta completely on a whim. I had done a bit of research the day before. Maureen was fabulous!! I told her my concerns and what I needed out of a vehicle and her suggestions were spot on! Not only did she recommend a specific Jetta, she emailed me a few different options and had them ready for me to test drive the following morning. I also told her that I would be under a time constraint and she did everything in her power and then some to ensure that I would meet that time constraint! I would/will never consider purchasing another new vehicle anywhere else. I am totally in love with my Jetta and the experience. I have already given Maureen's info to various friends and family that are in the car market. Many many thanks!!!!!!!!

rhondarhea

Apr 24, 2014

We received awesome excellent service . . . accurate and quick.Follow through has been great. No problems. Vehicle compares to C230. Will be back when ready for a new car.

Sharon B.

Apr 23, 2014

Great service ! Lewis was a great salesman and truly cared about his customers, Gerard helped too.The car looked great when we picked it up.

GermanMadeFan

Apr 14, 2014

Was helped by John Huber for my 60K service on my VW Jetta just this past weekend. Service was great, John was very friendly and helpful - he even honored a discount out of goodwill before I was able to track down my printout. Wi-fi worked just fine. The rest of the staff had a good attitude and presence.

lovonzo

Apr 14, 2014

Mr. Perminter was very knowledgablee of my vehicle as well as ccourteous and professional. I would HIGHLY recommend Nalley Volkswagen to mu family and friends.

cgamble1985

Apr 11, 2014

I have owned 7 new cars in the last 10 years, 5 of which have been purchased locally and have all been VW. On my most recent purchase, I shopped my home town dealer that I have purchased all cars from EXCEPT the one I am driving now before I looked anywhere else. I found the same car that was offered at my local dealer at Nalley VW, and decided to call them to see if they could beat my local dealers price. I did this because I felt as though after purchasing several cars from them, they could and should be willing to help me a little more on the price than they were. After speaking with my sales person(Maureen McCray) and a few short conversations with the sales manager ( Troy Darnell)... I was purchasing a one way flight for the next morning to pick up the new car I had purchased over the phone. Not only did they beat my local dealers offer to death, they were courteous, and did exactly what they said through every step of the process. They returned my calls when they said, kept me informed throughout the process, fully disclosed all aspects of the deal up front and made me feel special. This is something that my local dealer did not do a single time after spending 150,000 with them over the last 10 years. Before 24 hours had passed, I was sitting in the showroom enjnoying a hot coffee, looking at my new car. I received amazing customer service from the phone, e-mail, in person, all the dealership staff was awersome, Mike quigley in the F&I office was fast, and everything was exactly as he had described. "its has to be Nalley" Is the way I am considering all my future Vehicle purchases, and have been spreading the word to as many people that will listen to my experience. You all make it fun to buy a car, make it exciting to come into the dealership and look forward to the next time I have to make a purchase. It doesn't get any better than this crew, and my standards aren't easily met.Chris Gamble. Kingsport Tennessee

khrb

Apr 10, 2014

I had a great experience with Nalley Volkswagen and all of its employees. I brought my VW for service there for 10 years and was ready to purchase a new VW this winter. The sales department was extremely helpful and put a lot of effort into finding out which model was right for me and my lifestyle. I never felt pressured into any decisions and appreciated their patience as I went through my first experience of purchasing a car on my own. They've also been great with follow-up since I purchased the car, making sure everything is going well and that I've been satisfied with my purchase. Thanks, Nalley!

SamV

Mar 24, 2014

Wilbur was a great salesman and was very helpful. Didn't feel pressured and got a great deal. Everyone was very helpful and friendly.

Medford1953

Mar 17, 2014

When I decided to buy a new car for my daughter I dreaded the whole process. However I must admit Ms. Waite made the whole process one that I could really enjoy. I had the time to discuss details with my daughter so that she had input to the choice of vehicle. Ms. Waite was very knowledgeable and forthcoming with answers to all our questions with a personal touch. She was the picture perfect salesperson . I will be sure to recommend Nalley VW as well as Nina Waite to all my friends. She is truelu an asset to your business.

Sandy

Mar 14, 2014

I worked with Clarence of the internet sales department. He was quite helpful. I was able to negotiate a deal I am very pleased with. After I received my Super beetle convertible, Clarence took the time to help me set up the Bluetooth and showed me the many fine features of this car. Wonderful experience. I could not be happier!

Charlene Allen

Mar 11, 2014

Ms. Maureen, Mr. Paul, and Ms. Nina are awesome! I was not completely satisfied with my purchase after driving home- only because it was a manual transmission and I still needed to learn how to drive it. They allowed me to return it for an automatic without any problem. Ms. Maureen tried to teach me how to drive a standard shift. Ms. Nina had me to come in and gave me the best option for another vehicle and she told me about the protective coating. Mr. Paul went way beyond to make sure that I was happy with the overall package. Thank you all so much!!!!!!!

ginabeana49

Mar 6, 2014

Had a great experience. They gave me the best deal around, and I shopped the Internet first!!! I would highly recommend this dealer to everyone.

K. Hill

Mar 4, 2014

I found a pre owned Infiniti that was at Nalley VW through an ad online. Our salesperson Maureen was a pleasure to deal with. She was very personable and knowledgeable. Mary in finance helped to find the best loan structure that worked for us. I am absolutely satisfied with the entire buying process. Thanks again Nalley VW!

BrianBliss

Mar 3, 2014

I highly recommend working with Maureen. At my last VW purchase, she exhibited a ton of safety and feature knowledge, was easy to work with, and helped me move the sale at my pace (which at this purchase was in a hurry). She was more than respectful to me as a buyer, respectful of my time, and respectful of my budget. I give my highest endorsement to Maureen at Nalley VW and have shared her information with all of my friends and family.

Debora Q

Feb 26, 2014

WE have bought 4 cars from Nalley 2 new and 2 used. One of the used cars had an issue after we drove it off the lot and they didn't have ot help us, but they did. In the service department Mark Kendall, Jan and JOhn have always been great, helpful , on time, pleasant.The manager, Troy Darnell, has always gone out of his way to do the right thing.

jola123

Feb 24, 2014

We have purchased VW Jetta SE blue/black on 2/22/2014. We have gotten great service and the salesperson, Lewis was very friendly and patient w/ our decisions time. He has walked us well around the lot to show us all and any available types and colors. We made two (2) visits to talk to Lewis and made the final transaction w/ him. Lewis served us w/ his fresh-enthusiastic and professional customer service skills.Regards,Jolanta

Nishant

Feb 23, 2014

I had an amazing experience when it comes to overall car dealing , purchase and discounts/deals were amazing. The process was quick,simple and amazing.

cbwilk

Feb 21, 2014

Brought my 2012 Jetta Wagon in for scheduled 30k mile service. They had me in and out within 75 minutes - consistent with what was promised. John was very pleasant and explained the service result to me very well. There was no charge, since it was under the free maintenance window. It was a good service visit.

BFDALE

Feb 17, 2014

Our experience with Nalley Volkswagen of Alpharetta was very pleasant. We bought a new Volkswagen Jetta. Our salesman was Wes Mclarty...he was a joy to work with. The most outstanding employee was Mary Sullivan in finance. She was so now-to earth...it was hard to believe that we were in a dealership. I would definitely recommend Nalley Volkswagen of Alpharetta to anyone looking for an automobile.

mohammedadam

Feb 9, 2014

I took my 2010 Jetta TDI to Nalley VW service department for a 40,000 miles service on the DSG transmission as that is what is required by Volkswagen of America. I purchased the car from them along with 3 others (all fully loaded) and love(ed) the dealership. I take very good care of my cars and bring them in every 5,000 miles to get and oil change and tire rotation. I recently took this Jetta to the VW dealer in Raleigh and had a Multi-point inspection done along with an oil change and tire rotation. I was immediately notified by the technician there that my car was in bad condition because he said my engine filter and my Cabin Air filter along with a pollen filter were in very bad condition and I was very shocked. I had just taken it to Nalley Volkswagen at 40,000 miles and it has been less then 10,000 miles and they said my filters were in a critical state. I also was told that the line connecting my diesel to my fuel filter was not correctly connected and the fuel filter had not even been placed into the car right. This caused my car to hesitate as the engine was not getting enough diesel. I immediately asked the technician to pull the filters out and check everything else that was supposed to be done at the 40,000 mile service. He showed me the filters and they were really bad (had mold and dirt in them). I was told that these were the filters that came from the factory on my car. I was beyond pissed at this point in time and just had everything replaced and had to pay for everything again. I realized then that NALLEY VOLKSWAGEN CAN NOT BE TRUSTED. I have purchased many cars from them and take them to get serviced there all the time. I can't believe that they have lied to me all this time. I pride myself on how well I care for my car and it really upsets me when I have been lied to and all trust I have had for them is now gone. I kept the old filters and will be showing them to the service department to let them know what they have done. I will also be contacting Volkswagen of America to file a complaint on the dealership as the service was $550 and I had to save up for it. Don't get me wrong, they are friendly people, but they are lairs . Good thing I keep all my service records on file! I will never trust them with any of my vehicles again and also have doubt that they even did any of the services on any of my cars that they say they have. I will now find another dealership that I can trust even if that means I have to drive an extra hour and waste more diesel. Moral of the review, DON'T TRUST THEM!

RL

Jan 26, 2014

Just picked up a 2012 Routan SEL for my wife and she loves it. Saw the vehicle on cars.com and started dealing with Wes. Purchasing a car site unseen can be a little nerve wracking however it was everything Wes described. He was very knowledgeable and was always accessible.

robbymathis

Jan 20, 2014

Of all the cars I've purchased, I've had two good experiences. This was without a doubt one of them!It started with contacting Clarence Cheung. I had an incredibly hectic schedule that week and he was patient and worked with me through phone and email. The following weekend I drove up to the dealership and everything was better than expected. Clarence was patient with me, explained specifics about the car, told me both the good and the bad, and helped me to make an informed decision. It was an unbelievable relief not being pressured into a decision. Too bad other dealerships haven't gotten the message.For my financing portion, I worked with Mary. She did an outstanding job. I appreciate her carefully explaining everything to me and further creating a low pressure purchase situation.I'm grateful for this find!

Charlie

Jan 4, 2014

I have just purchased a certified 2012 Passat. I dealt with Clarence throughout the experience. He was extremely knowledgeable and not pushy what so ever. He and the manager were very willing to negotiate a fair price for me. and I felt like I was in control throughout the entire sale. For once buying a car was actually a pleasurable experience. I would definitely recommend Nalley VW to anyone.

DillanJames

Dec 26, 2013

Nalley Volkswagen of Alpharetta's customer service is absolutely awesome! I purchased a certified pre-owned 2011 GTI and my experience with the sales and finance department was stellar. My sales consultant Maureen McCrea's knowledge and professionalism throughout the entire process was top notch. Even though I had extensively researched the GTI beforehand, she enlightened me to some facts about the car I didn't know. It was a busy, rainy Sunday and Maureen went the extra mile to make sure my car purchasing experience was a positive one. She always came back to check on me, and ask if I needed anything in between working with other customers. The test drive was terrific, I was shown all the key features of the car by Maureen and it really impressed me. I highly recommended working with Maureen McCrea if you are interested in purchasing a car at Nalley VW of Alpharetta. Mary Sullivan in the finance department was equally as outstanding. She was knowledgeable, friendly and professional. When it came time to discuss add on plans she wasn't trying to throw me a sales pitch. She was straight forward and matter of fact in explaining the benefits of extended warranty, gap insurance coverage, etc, She left the decision up to me and I got both. Overall I cant say enough about how well the staff at Nalley Volkswagen of Alpharetta treated me. They were friendly, professional, knowledgeable and awesome. Nalley VW of Alpharetta has made me a happy and proud Volkswagen owner and I will continue to do business with them and I highly recommend that you do too!

hwowens

Dec 19, 2013

I would like to commend Ron for the excellent customer service provided during my visit. He made my car shopping experience a great one and went above and beyond to locate a Volkswagen CC with the option that I was looking for. The experience was painless and very rewarding. I visited other dealers and felt that I was not given the same level of service or deals that are offered to a male. The moment I walked into the Nalley Volkswagen dealership I was given respect and felt that I was valued as a customer. I got the car I wanted, with the options I wanted, within the price I was looking for and the customer service I expected. I would refer my friends and family to this dealership. Thank you Ron, Vanessa and Nalley Volkswagen!Helen

1SPECK

Dec 13, 2013

After a long search for a VW Passat SEL 3.6 , we found the car we were looking for at Nalleys Volkswagen. Maureen McCrea helped us with all our questions and was very knowledgeable about the Volkswagen line. As negotiations progressed we met Troy Darnell, who was very helpful in getting a fair trade in value for our vehicle. Working as a sales team, both Maureen and Troy went above and beyond in helping us purchase our Volkswagen.Thank you, Nalley Volkswagen, for putting us in the car of our dreams. Mark and Lee Ann Lundquist

VW lover

Dec 7, 2013

This dealership went way beyond what we expected! We got a good price on the car we bought and a good price on our trade-in vehicle. Very pleased!!!

Loves VW's

Dec 1, 2013

We drove almost 400 miles roundtrip to look at specific vehicle. We were called by at least 3 people from the dealership, seemingly anxious to have our business. They had the car we were looking for, so we made the long trip on a Holiday weekend to take a look. We came prpared to buy it on the spot. My husband told them before we went that we didn't want to drive that far if they were not going to give us a good, fair trade. The dealership assured him that they were "very motivated" to sell us the car. We drove there and they did not come off the price of the used car one cent!! I would think twice before I ever made too much of an effort to go to this dealership!! Very disappointing!!!

tbuis13

Nov 29, 2013

Excellent buying experience, after spending some time in car sales myself I went in expecting to have to use some of that "inside knowledge" or playing the typical games that some places play, but I was very pleased at how easy the whole process was, we were in and out with no hassle, Hunter and Vanessa were incredibly professional and helpful, this dealership, the vw product, and the vw college grad program have just earned a longtime customer

forlando

Nov 24, 2013

The team I worked with was amazing! Ron, Troy, and Vanessa understand the value of building a relationship with the customer. From the moment I walked in the door I trusted this team. People have to understand there is a two-way street when buying a car. If you are patient with the process then in the end you will have what you want and that is exactly what happened with me. It was a pleasure working with Ron and the team at Nalley VW!

Not Happy

Nov 21, 2013

I absolutely wish I had NEVER stepped foot on the lot of this dealership. I've had a terrible time with the brakes on a car I bought from them 5 months ago. They first treated me like a stupid woman in the service department, by telling me the car was heavy and the brakes would always squeal because of it. When I told them I had a full-size Toyota Tundra that never had this issue and was considerably heavier, they had no response but to blubber that there was no safety issue with the brakes. They finally agreed to fix it, lied to me about what they actually did and the brakes STILL squeal every time I brake. Clearly, they don't stand behind the quality of the vehicles they sell, once you buy it don't expect anything from them.

panjunk

Nov 21, 2013

Greg Gantner and Ron Yeboa provided us excellent service in our car buying experience at Nalley Volkswagen. The vehicle (2011 Honda CRV) was as advertised online in both condition and price. They were willing to negotiate the price to a point that fit within our budget which was extremely important. We had visited 3 or 4 other dealerships prior to this visit, and those dealerships were unwilling to negotiate the price from their online listings. Overall, there was little pressure in the process, and we left with the vehicle we wanted at a price that we were happy with. Although, we weren't looking for a Volkswagen, I would recommend this dealership to friends who are looking for one.

Justin Jay

Nov 10, 2013

To whom it concerns,I have been a owner of a VW Jetta 1.8 Turbo since 10/2005. Roughly a year after purchasing the car my engine blew due to a timing belt slipping. Since the car was still under warranty the service department replace the entire engine. This was the first of many problems with the car and Nalley VW service. Recently, my engine once again blew the engine due to a timing belt. Under the impression that VW replaced my original interference engine with another interference engine, I decided to have the car fixed. After pulling the engine apart I was surprised to find that the engine was not the same as the original engine. I have full documentation and proof of both claims. I have pictures of the current engine and the values and pistons that suffered terminal damage. I am now at a crossroad. I no longer have a working car and to fix it will no longer be affordable. I have a list of all work ever done to the car. Including where my independent mechanic had to go back and tighten bolts left loose when the engine was installed. I have contemplated seeking a lawyer to discuss my options but, decided to first write this. I am highly highly disappointed with this deception. It ultimately has lead me to owing a substantial amount of money to a mechanic for a car that doesn't work. I look forward to your reply asap. I have no problem showing you the pictures and documentations.

mrod73

Nov 6, 2013

Just to follow up on my previous experience, I spoke with Greg on this and we are now on our way back to Alphretta to purchase the truck. Being unaware that the doc fee was included in the price the conflict was resolved. Thanks for changing my mind I really appreciate all your help, Nina, Greg and Troy.

chadmullinax

Oct 17, 2013

Mark did an excellent job of taking care of my new 2013 Passat TDI which had a fuel issue shortly after purchase. He not only ensured that the newest available part was ordered but ensured the car was cleaned and fully fueled at pick up. Mark created a great service experience for me and I can count on him to take care of my car every time.

alsinghmd

Sep 26, 2013

So during this entire car-buying process I was polite and respectful, and that is not the way I was treated. This car-buying process has been so completely nauseating. I feel as if I was lied to (was told my windows were being tinted when they weren't, was told the audio system I was purchasing could do something it could do it couldn't). I feel as if there was no consideration or value given to my time given that a car I had just purchased was going to be prepped 5 minuted before I was scheduled to pick it up, 2 wasted trips, having to actually contact the dealer when I was told I would be called about the key. Here's what happened...On Wednesday, Aug 28th, 2013 (the Wednesday before Labor Day weekend) I purchased a certified 2010 VW Jetta TDI. I had asked that the windows be tinted prior to taking delivery of the car, stating specifically that I wanted it done so that it could be detailed and dried (because you can't open the windows for 48 hours after they are tinted - which given that it is August in Atlanta can be an annoyance) with more than enough time prior to me taking delivery. I scheduled pick up for the car, on Saturday, August 31st. On Friday, the 30th I received a phone call saying that the windows were being tinted that morning. On Saturday morning, 5 minutes prior to me arriving to the dealership I received a phone call from my Salesman saying that he was JUST THEN taking the car to get it detailed when he noted it hadn't been tinted. So I then asked him, why he thought it would be appropriate to be calling me 5 minutes before I was scheduled to arrive to a) tell me something that should have been done 2 days prior hadn't even been done, b) why someone called to tell me it HAD ALREADY been done, c) why wasn't my car already COMPLETELY detailed prior to my arrival instead of him taking it to get it done at that moment. I then told him that he essentially wasted, not only my Saturday morning, but also a good friend of mine who was kind enough to drive me 30 minutes from my apartment in Druid Hills. I told him, I expected him to deliver my car to my apartment when it was tinted AND appropriately dried. He said that he would take it to the window tinting place that same day (Saturday, Aug 31st) and get it done. I then, due to my own schedule, told him I would not be available to even receive the car until Wednesday, Sept 4th(almost a full week after purchasing the car) at noon. He said that would be fine.On Wednesday, Sept 4th when the car was delivered to my apartment it was beautifully detailed with a full tank of diesel fuel and immaculately tinted windows WHICH HAD BEEN DONE JUST A FEW HOURS PRIOR. It took every single ounce in my soul not to scream at this 23 year old salesman. I let the rage subside and then I had the other salesman help set up the bluetooth audio for the upgraded audio system to my iPhone. Prior to purchasing the car, Hunter (the salesman), had told me that this audio system could stream music via Bluetooth. Turns out, with the model I purchased that is not possible. I wish I wasn't told the exact opposite prior to purchasing. The next debacle is still on-going unfortunately. When I purchased the car, it only came with one electronic key. And I had asked specifically for a second key as well as a valet key. The salesman said that he would look for the spare key(s) and if they could not be found, he would order them free of charge. When I took delivery for the car (albeit a week after purchase), there was only 1 key given to be. The Hunter told me he would order me a key and call me when it came in. I said okay. I waited about 2 weeks without hearing from anyone from the dealership and decided to call. I spoke with Rob G. (who was supervising Hunter) and he apologized stating that Hunter probably just forgot to call, he had me schedule a service appointment which I made for the following week (which was actually the day I'm writing this review).So today, September 26th (almost a full month after I purchased the car) I make rearrange my busy work schedule and drive the 30 minutes to Alpharetta from the city. Get to the dealership and after 45 minutes am told the wrong key was ordered. They tried programming the one they had and it wouldn't work. I was told that they would have to reorder another key, I'll received a call when it's in and to schedule another appointment.The only positive thing I can say about this dealership is the Finance Department. I had received an excellent interest rate through my own bank and Mary in the Finance Department got me an even better interest rate. And for the first time financing a car, Mary explained things to me in a way that made sense.

Pierre

Sep 13, 2013

Dealership is nice and very professional. Customer service was good and friendly.

kennethwgentry

Sep 11, 2013

I recently purchased a 2013 Volkswagen cc lux at Nalley Volkswagen of Alpharetta, Silvia Egan was my sales person. I was very pleased with Ms. Egans' professionalism and knowledge about the vehicle that I purchased. She was very patient and helpful. Ms. Egan explained all of the features of the car and she showed me how to set up the bluetooth and the radio settiings. She made sure that all of the extra features that I ordered were added to the vehicle in a very timely manner. I was very pleased with her service and with the service and attention that I received at Nalley Volkswagen. I will gladly recommend Nalley Volkswagen of Alpharetta to all of my friends and colleagues. Thank you Nalley Volkswagen of Alpharetta and thank you Ms. Silvia Egan for a job well done.Signed: Very satisfied Customer.

chasnmb

Sep 1, 2013

Was given the runaround. Carlos was selling the same car to two different people at the same time. Was starting a bidding war( trying to)Very bad business.

Not happy

Aug 21, 2013

Gave a $1k deposit on car seen on Internet. Seats damaged and did not buy. Sales manager wrote to say deposit would be returned. 2 mos. later no deposit and dealer won't answer calls or letter. BEWARE.

LamarMarsengill

Aug 19, 2013

I originally found this deal online and I thought, "this is definitely too good to be true", but I called anyway. I first spoke with Troy and then to James. Both were very VERY professional. Reluctantly, I made the 2 hour trip there with my family. When I saw the numbers paper, the deal was indeed true. I couldn't believe it. We got a brand new 2013 Jetta TDI with 300 miles on it for less that Carmax's used one with 7K miles on it. The total time to complete everything was 3 hours. Most of that time was waiting for our turn in the finance department. Seems Nalley has some deals, because even at 9pm at night, there were customers everywhere. Once we got into Finance, we met Lewis. He was very nice. He was patient with me as I check and re-checked every paper and every figure on each page. I was still very skeptical. I was thinking something is being hidden. There was nothing. This dealership is honest. They do what they say. If you want to experience no pressure, easy car shopping then seriously consider Nalley VW. You wont be disappointed. Thanks to James, Troy and Lewis.......GO DAWGS!!!!!!!!!!!!!

Bentley Buyer

Jul 24, 2013

Purchased a 2009 Bentley GTC from Christopher and Greg. They convinced me to pay a premium price due to the fact that it was a "Certified Bentley" and had gone through an exhaustive inspection by Bentley Certified Technicians. They said this car had a Bentley 1 year CPO warranty. So I gave them my Credit Card and bought the car... they sent me the paperwork to sign which I did. Before returning it I looked at the service records and the certification details. In reviewing them, I came across an email from the service department that stated the Bentley had 2 bent front rims and a defective navigation system. Both Christopher Tuckley (General Sales Manager) and Richard Kim (Dealer GM) were copied on the email and Christopher responded back to the service department not to fix either of the defects. They were going to knowingly ship me (I live out of state) a defective car and I guess hope that I wouldn't notice the problems until it was too late for me. I called both Richard and Christopher who seemed surpised to learn about these "Known Defects" and told me they would get back to me. After waiting a day with no updates I called Richard back and he told me and I quote "We thought you didn't want the car so we sold it to someone else". Needless to say I was really upset, and to make matters even worst I had already sold my car which I had to un-sell. Long story short, these 3 guys, Richard, Christopher and Greg are untrustworthy. They flat out lied to me. I cannot imagine that the Bentley or the Nalley Auto Group would be very proud to know how their top management was conducting business and treating valued customers. Stay away from this dealership.

norm

Jul 24, 2013

purchased my cars from there over the past few years. always excellent service from suzanne, last time in stan delivered my GT back to office .

bobwoodhead

Jul 20, 2013

Great crew there, very straight-forward experience. No hassle, no BS. I was buying a used car for one of my kids, and from start to finish I found the staff to be professional, courteous and above-board. And I have certainly seen dealerships that were more "tin men" style, so this was refreshing. Thanks.

Chrisgrz13

Jul 20, 2013

Carlos made this new car experience great. I was there almost all day and I learned about everything I had to know about every car on the lot. We had a price in mind and did what it took to meet that price. I also worked with Mary in the finance department. She was a wonderful person to work with. Very friendly, informative, and cared about really getting to know you. The experience was great with Carlos and Mary.

robert

Jul 9, 2013

Ordered the bentley from Greg. came in when promised at the price Chris quoted. will only do business in atlanta

mohammedadam

Jul 7, 2013

Silvia Egan is the best sales person at that dealership by far! This is our 4th Brand New VW from Nalley VW and we are always going to be customers there! We love you Silvia! You rock! and so does your sales manager! They always treat us very nicely and always get us the price we want. Thanks! -The Adam Family

Shane

Jun 24, 2013

Salespeople and managers were friendly and helpful, actually purchasing and paying for the car was a slow and painful process. There were way too many legal forms to fill out, especially because I was not financing. It has never taken so long to purchase a car before. Everyone tried to make sure I was comfortable while I waited for the process to be complete.

starmom2

Jun 24, 2013

From start to finish....excellent! Great buying experience. Clean showroom. Financing package was excellent. Educated staff. Management supportive of staff. Friendly. Car detail was superb!

ElizabethMorrison

Jun 21, 2013

I'M A BELIEVER!! Genuine and honest, intelligent and knowledgeable sales people DO exist in the automobile industry- and you'll find them at Nalley Volkswagen in Alpharetta!! Carlos DeLeon and Mary Sullivan, the AMAZING duo that i was fortunate enough to work with when buying my gorgeous 2013 Volkswagen Jetta, went above and beyond to make my car buying experience delightful! That's right, I said DELIGHTFUL!! I've never felt anything but intimidation, angst, and the overwhelming fear that i was being swindled, throughout any and all of my previous car buying experiences.... I can't say that any longer!! We will NEVER go anywhere else to buy a car, new or used. The entire staff at Nalley was wonderful, but Carlos DeLeon and Mary Sullivan were PHENOMENAL! Thank you Nalley, for holding your incredibly talented staff to such high standards, and thank you Carlos and Mary, for doing what you do better than I'd ever dreamed it could be done!! CONGRATS ON A JOB SO VERY WELL DONE!Sincerely, Elizabeth A MorrisonWoodstock, Ga

rsaatl

Jun 18, 2013

Simply put... the best car buying experience, ever! Staff is professional, consultive, fair and caring. Great selection of vehicles. Carlos DeLeon and David Nguyen are A+++

julesmorton

Apr 23, 2013

I had a great experience buying a Tiguan for my daughter. Maureen was very helpful and professional. We had been looking since last fall and she never pressured us to buy or came across as trying too "salesie", but kept in touch, letting us know all the specials, etc. It was quick, easy, and painless! Thanks so much!

ttaherbhai

Apr 6, 2013

Everything was great until we started to negotiate the price. It was not compatible to the other dealerships, which is your competition. Although you came lose to it, I left with a dirty feeling that i would have got a better deal at the other place. The only reason i stuck woth you guys because the staff was good and the other one was very far from my place.ThanksTahir

tbrooke143

Mar 20, 2013

Maurice was more than helpful and very experienced. He was able to answer all of my questions in a timely manner and very knowledgeable to every car I was interested in getting to know. He worked with me until I felt most comfortable with the deal I was I getting myself IMO and still makes me feel good and welcome every I've I call the store for help. Overall, my experience was a pleasant one and I would highly recommend Maurice to my family and friends. Thank you Maurice and the Volkswagom team. Best~Tifani Brooke Arnold

nonurbiz

Mar 6, 2013

I am a female who has purchased many cars over the past 50 years and it was a pleasure to work with Sylvia Egan - her personality, expertise and willingness to go above and beyond to assist me in purchasing a VW Beetle. She was there to assist me with my questions long after the sale was made. I find the male sales persons cannot relate to what a female is looking for in a vehicle - but Sylvia does and can. I recommend her highly.