Napleton Volvo - Schererville reviews

tiffanykoller

Jan 30, 2016

spoke to courtney krapil on the phone about a car and had a great experience! she was very helpful and was able to give me a lot of information on the car. thanks!

bob

Nov 7, 2015

My wife wanted a new Volvo S80 having many specific features. Jim Wolfe was able to find it for us at a price that was acceptable to us. I highly recommend Jim Wolff.

VolvoForLife1

Oct 1, 2015

Service? You're kidding, right? Called and scheduled appointment. Car sat for 4 days, without it even being serviced. Mechanic didn't come in for the 4 days, they told me he was the only guy in all of their dealerships that could even service a Volvo. LIARS! They didn't even have the recommended oil for the service. We have 2 Volvo SUV and have had them dealer serviced for the last 10 years by others before we moved here. My advice, please listen to me, these people are incompetent. If you ever, ever, think of buying any vehicle from these people at any of their locations, you've heard it here as well as many other reviews, once you drive out the door you are on your own. Warranty or not. I don't think honesty is in their dictionary.Let the buyer beware. Or, let's say, let the buyer go somewhere else.

Redcard01

Mar 14, 2013

I brought my volvo in for work. I would be charged $140 to have the work complete. After two hours of waiting, it was not fixed. I was still charged $140 and said it would be an additional $900 to fix. I said it was under warranty. They said it was not. After coming home and calling the volvo 800 no., I gave them my vin no., and they said it was under warranty for another year and I should not have paid a dime. ( It was a electrical issue, which is still under warranty) Have called this dealer about five times to get money back and they keep putting me off!! Do not buy here. At least do not get service here. TERRIBLE!!!

Rediwhip

Dec 18, 2012

I've been to some very fine Volvo dealerships. Napleton is not on that list. If one chooses not to have work done, there is a $140 inspection fee. This is explained before you wait. No problem, right? Well, after this experience, I don't believe my car was inspected at all(but I still paid the $140). Part of this fee included $9.10 (plus tax) for the fraction of an ounce of window washer cleaner they added (I know it was a small amount because I routinely check fluid levels myself). The "inspector" said my tire tread was between 4/32" and 6/32". My tires are two weeks old. The tread depth is 9/32". Supposedly, the air pressure was adjusted to 39 PSI. I checked: the front was 36 PSI and the rear was 32 PSI (just as I left it). You see, it's all BS. Nothing was ever inspected. I will never return to Napleton. This is without a doubt the worst repair facility I've ever been to. Volvo is very poorly represented at Napleton.

mspops

Sep 22, 2011

I had been searching for a couple of months for a car to pay in cash with, at a max of $2500. Yes, $2500. Most dealerships looked at me as if I was crazy and said that I would never get anything decent for that money. I let those negative comments go in one ear and out the other. I was DETERMINED to find somebody to help me out here. And, to reward them for their assistance, I promised to return to them in about 1 years time from the time I find a job to upgrade our other car and/or the one I buy from them. I had thought about Napleton Nissan on Route 41 in Schererville because in the past, back in August 2003 to be exact, I purchased a Jeep Liberty from them with no problems from them or the vehicle. I had it for a very joyful 3 years and with zero mechanical or electrical problems. One day, I saw an advertisement for a 99 Volvo S80 and couldn't believe the shape it was in. It looked maybe at a max of 4-5 years old. I brought my husband and ASE Certified uncle with me to view it with sales rep. Conor Scanlon. My uncle was even floored at the shape of the body and under the hood as well. Yes, mileage is high, however, with Volvos, it's not a big deal. I got the AutoCheck report and noticed this car was a either a rental or leased vehicle throughout it's lifetime. That's a good thing if you've ever signed a lease or rental agreement, you'll know that these cars are REQUIRED to be highly maintained. Yes, there is some wear and tear on some of the leather, but, I happen to know a person with 30 yrs. experience who can re-do upholestry (car, home, leather, etc.) And, Mr. Scanlon was honest about the 02 sensors needing to be replaced. After purchasing the car, my uncle ran diagnostics on the Volvo via his machine at his home and lo and behold, everything was in good and working order except the 02 sensors needing to be replaced. He also re-checked everything he looked at and looked at all the oils. He was surprised to see the transmission fluid nice and pink like it should be. He said that is a great sign for the car since any major transmission problems would show the oil being brown and smelling like cinnamon. It has been 3 weeks and all is well. It drives very beautifully, very smooth. I'm sold on Napleton twice over!!

Colinjones22

Aug 24, 2011

I was in the market for a new Volvo and after a little research and finding all the great reviews, I went to visit Conor Scanlon at Napleton in Schereville. Conor knows the cars inside and out, was friendly and low pressure. He let the car sell itself and I really appreciate that. After spending a good deal of time with me going over all my options, I bought a Volvo S60. Whether you're in the city or suburbs, If you're looking for a new Volvo, Jaguar or Mercedes, go see Conor and he wil take care of you.

MimiNCollins

Aug 24, 2011

I have been looking at many different types of car at many dealerships for the last 6 months. I thought I would look again at the Volvos that I looked at many months ago. I randomly talked to Conor Scanlon and he showed me many models and I ended up buying a black XC90. He was very helpful and patient with me and explain all the different models and options and I was able to weigh the pros and cons. I think the gave me a fair price without all the hassles and haggling you find at many car dealers. I was also happy with the dealership in general. Everyone was professional and helpful from beginning to end. I love my new car inside and out and am very pleased with my purchase.

SENSEIL

Jul 15, 2011

ITS THE BEST DEALER ON THE NORTH SIDE OF IN. ANDM HAS GREAT PEOPLE WORKING THER FROM SALES TO SERVIICE TO PARTS THANKS FOR BRING THER

amaro11

Jul 14, 2011

Great staff, easy to work with. In & out. They have everything together to make an enjoyable experience. Very clean environment. I will buy more cars from them.