Napleton's Mid Rivers Kia reviews

Pat

Oct 11, 2016

One of the best dealerships I have delt with! Excellent customer service, Excellent selection to choose from, Excellent Financial aid and Service. We ended up buying a new and used car the same day.

TiffanyNicole

Oct 4, 2016

The entire staff is super friendly. Jason Davis was extremely helpful and went above and beyond to get me into the perfect car. Mike Ozanic made the paperwork as quick and as painless as possible. These gentlemen made buying my car so easy. I am more than satisfied with my purchase and will definitely be a repeat customer.

Happy Car Customer!!!

Oct 3, 2016

For some reason we were having a harder time finding the right car for us, but we knew we wanted a Kia. We tried other dealerships....just looking....but when we went to Napleton we were pulled in by our sales person Matt Bahr and then Ben Robinson. If you want to be treated well with people who will treat you like you are more than just a customer and who will go the extra mile, you owe it to try Napleton. HUGE thank you to these men!! We LOVE our Kia Sorento!

Happy in St. Charles!!

Oct 3, 2016

For some reason we were having a harder time finding the right car for us, but we knew we wanted a Kia. We tried other dealerships....just looking....but when we went to Napleton we were pulled in by our sales person Matt Bahr and then Ben Robinson. If you want to be treated well with people who will treat you like you are more than just a customer and who will go the extra mile, you owe it to try Napleton. HUGE thank you to these men!! We LOVE our Kia Sorento!

Mgmunoz04

Oct 3, 2016

Great experience!!! Great customer service!!! The salesman an the finance guy Answered all our questions. We got a great deal bought the car and absolutely love it!!

MsToni

Oct 3, 2016

Everyone has been very nice and helpful. Made the overall experience a pleasant one. Especially my salesman, Bobby Munoz. Would easily recommend Bobby and Napleton Kia to others.

Denise Lawrence

Sep 30, 2016

I'm very happy with my Kia Sedona. Chris Cayce the sales person was very helpful in my buying experience. Glad I chose this dealership.

Joy

Sep 21, 2016

didn't get told in financing of extra charge for extended warranty but as much my fault for not looking paper over before signing. Chris Campbell is a great salesman.

TK6299

Sep 20, 2016

I purchased my lease from Mid Rivers KIA. I could not be happier with the sale and I have been EXTREMELY happy with the service department. The whole process felt very simple and I would definitely return to purchase another vehicle, and I will continue to get my car serviced at this location.

Erin Carpenter

Sep 16, 2016

Bought my 2nd new Kia and I had a great experience. Matt Bahr was a super help with his knowledge of the Kia Sportage, financing options and overall knowledge of the KIA brand.

fischej4

Sep 10, 2016

Was at the dealer a little longer than normal because they had to pick up my car from another dealer. My only concern was the level of detailing on the interior of my brand new car and a half a tank of gas to start off with. I know they were wanting us to be able to leave (setting at dealer for a long time) but I could of waited a day or two for the car to have it meet NEW car expectations. Matt my salesman was great and Jerry did a very good job installing a new mirror I had ordered.

Ksmerc

Sep 5, 2016

Everyone who worked with us on this purchase was friendly, helpful, and knowledgeable. The process was pretty painless. Each step of the process from test drive to delivery was handled with urgency so we were not left waiting for long periods of time.

STAR3

Sep 4, 2016

Talked to sales on phone before our visit. They were honest and fair. Could not have found a better deal . Salesman Matthew Bahr was very helpful. He took time to show us several cars and plenty of time to decide which one we wanted. Would recommend them to family and friends. We are very happy with our car and their service.

Sandra G

Sep 3, 2016

I already test drove and new what I wanted. I went online, filled out the following car buying programs, Costco, AAA and AARP. The later two emailed back with the price discount but Costco didn't since the car was a 2017 (it's Aug 2016 went bought). Jon called and said Costco would be a much bigger discount that the other two so I drove a good ways. I wasn't even considering Napleton since they were the furthest Kia dealer from my home but they were the only Costco dealer. Jon turned me over to a low pressured, fun and kind salesman Chris. Since I knew which car and package we had to decide color. Chris was easy to joke and talk with so it was enjoyable. Ben got involved during negotiations, he was also low key and fun but their price was not low enough since I had gotten a call from the AARP/AAA dealer in town. They ask what it would take and I threw out a lower price and I got as I was walking out the door. Mike took over, explain all the extras I could purchase quickly with no pressure and we closed the deal. Note they are the only Costco KIA dealer in the St. Louis, MO area.

Sandra G

Sep 3, 2016

I already test drove and new what I wanted. I went online, filled out the following car buying programs, Costco, AAA and AARP. The later two emailed back with the price discount but Costco didn't since the car was a 2017 (it's Aug 2016 went bought). Jon called and said Costco would be a much bigger discount that the other two so I drove a good ways. I wasn't even considering Napleton since they were the furthest Kia dealer from my home but they were the only Costco dealer. Jon turned me over to a low pressured, fun and kind salesman Chris. Since I knew which car and package we had to decide color. Chris was easy to joke and talk with so it was enjoyable. Ben got involved during negotiations, he was also low key and fun but their price was not low enough since I had gotten a call from the AARP/AAA dealer in town. They ask what it would take and I threw out a lower price and I got as I was walking out the door. Mike took over, explain all the extras I could purchase quickly with no pressure and we closed the deal.

Sare who wanted red but got white

Aug 29, 2016

I love my new car! I'm not sure though that good customer service will continue now that I've signed the papers!

Brittany Z

Aug 14, 2016

I love my new car! It was everything that I wanted an they helped me get what I needed! Thanks

Sorento

Aug 14, 2016

Ask for Matthew Bahr. No pressure and very knowledgable. We visited a few other dealerships in the area but they all tried to sell my wife and I something out of our price range. Overall we are extremely happy with the vehicle we purchased. Did I mention, ask for Matthew?

Donna

Aug 12, 2016

salesman was very knowledgeable about the cars and helped me pick the right one for me. Also everyone was very helpful and friendly.

Mary

Aug 12, 2016

I bought my KIA in Sioux Falls SD (This is my second KIA car.) I received a recall letter in the mail and went to Chesterfield, MO. The Chesterfield dealership there treated me like I was nothing more than a nuisance and I had a ring stolen from my glove box. (my fault I shouldn't have left it in there) When I was having trouble with my air conditioner...honestly I was willing to wait until I went back home to go to the dealer in SD rather than go back to Chesterfield. I took a chance and went to Napleton's, with the plan I'd just walk if I got the same treatment. I worked with David Johnson. David was just the nicest guy, polite, respectful and honestly restored my faith in KIA. Napleton's is where I will go again and who I would recommend my friends to. Thank you, David Johnson.

Mrinal

Aug 12, 2016

Service technicians, waiting room, coffee and popcorn. It was comfortable to wait. Used their wifi to get work done. Technician was well spoken and knowledgeable.

Stephen

Aug 12, 2016

Warm, friendly atmosphere, knowledgeable service writer, work completed properly by skilled service personnel, great car wash, and comfortable lounge area.

Timothy

Aug 12, 2016

Very friendly and persistent to find a solution to get me a car. Salesman, manager, and finance exhausted all outlets and was finally able to get me into a new car

Funforte

Aug 10, 2016

I went on 8/4 to view a Forte5 having never seen one. Matthew Bahr welcomed me at the door and was more than willing to bring a White Forte5 for my "browsing". Due to an online ad my daughter had seen I was interested in a specific vehicle, a graphite colored Forte5. I explained. that my current lease would not expire until Oct. and I was deal shopping. Also that I wanted to include my daughter who had helped me with my initial lease of a Honda Fit in 2013. Mr. Bahr was friendly, courteous, knowledgable and understanding. He produced a product booklet on the Forte models, gave me his business card, and introduced me to the Sales Manager. I left letting him know I would be back with my daughter the next afternoon. When we arrived around 4 pm on 8/5, Matthew was waiting for us, likewise, the vehicle I requested was waiting for our test drive, which I used to ensure it would fit in my garage. Very nice! When we returned, we got down to business with Matthew and Mike Keiser and we were able to arrive, in pleasant fashion, at a mutual agreement which although not EXACTLY the payment I wanted (one always desires lower price..agree?) was close enough to allow me to lease this beautiful vehicle. The discussions and any questions were straight-forward, clear, and appreciated. (I have a hearing loss and needed things explained again several times. The gentlemen were very patient.). We did have two items to correct on 8/6, but merely typos. Once again, Matthew Bahr handled everything with confidence and in fine fashion. I did not take time to visit the Service area but have no doubt that when I do, the results will be of the same quality. This was a very pleasant experience. All the other people at the dealership were very pleasant to us as well.

CatMyersgokia

Aug 4, 2016

I received excellent customer service Very friendly and easy to deal with. I would recommend this dealership The hours of operation fit my schedule. Thanks to all that made this purchase enjoyable.

Jennifer

Aug 3, 2016

Overall a great experience! We highly recommend Mid Rivers Kia. This is our third vehicle purchase from this dealership and it has been a great experience every time. We do not live anywhere close to Mid Rivers, but after going to many, many different dealerships in the past and having some horrible experiences it has been so amazing to find a car dealership that makes the car buying process enjoyable, so we are happy to drive the extra distance. Before, buying a car was one of the most dreaded activities I could think of, but now I know when we need a new car we can confidently go to Mid Rivers Kia and be treated well and given a fair deal on a great quality vehicle. Kyle and Ben did a great job of listening and working with us to meet our needs and expectations. They never pressured us or made us feel uncomfortable. We truly felt like they cared about us as customers beyond this one sale. Mike in finance was able to anticipate our needs and make sure we were getting exactly what would work for us financially.

Timothy

Aug 2, 2016

Very friendly and persistent to find a solution to get me a car. Salesman, manager, and finance exhausted all outlets and was finally able to get me into a new car

Dolores

Aug 1, 2016

Friendly people - even when I'm in for maintenance work my salesman (Jake Burris) and his manager (Ben) will always stop for a minute if either of them is in the office.

Stephen

Aug 1, 2016

Warm, friendly atmosphere, knowledgeable service writer, work completed properly by skilled service personnel, great car wash, and comfortable lounge area.

Debra

Jul 31, 2016

Chris, the service rep explained all thoroughly and kept me well informed on service progress. Service was performed very quickly.

Robyn

Jul 31, 2016

Jacob has great customer service, friendly & knowledgeable. He checked in with me to update & was honest! Facility was clean with good amenities

Carla

Jul 29, 2016

Fast & courteous service was given to me while I was on vacation and had little time before I traveled on.

Mrinal

Jul 29, 2016

Service technicians, waiting room, coffee and popcorn. It was comfortable to wait. Used their wifi to get work done. Technician was well spoken and knowledgeable.

Christine

Jul 25, 2016

I liked the great way Doug handled our questions... The dealership is warm and friendly.... And the cars are amazing!

Nicole

Jul 25, 2016

Very friendly and made sure I was happy. Made it very clear my time was valuable and wanted to make sure I was taken care of as quickly as possible.

Barbara

Jul 24, 2016

fast and friendly service. They have their hand out to greet you and all smiles. And they are very sincere

David

Jul 23, 2016

very pleasant and businesslike and explained everything very clearly. business very clean all employees pleasant to deal with and the way they get you in and out is great

Branden

Jul 22, 2016

Came in because my brake lights quit working on my Kia Soul, I knew it was due to a recall issue. With no appointment they adjust and got me straight in and also applied another recall. I even got a free car wash which was awesome!!! Very friendly staff and nice clean environment.

Roger

Jul 22, 2016

Very positive service call. I don't need 20 words. I was very pleased with my service experience. I will return. This survey is a lot to mess with.

2015Tori

Jul 22, 2016

My experience from start to finish with Napleton's Mid Rivers KIA was amazing! The staff was very welcoming and friendly. I had the pleasure of working with Justin, Chris and Tim Dodson. You can tell they really are passionate about what they do and it certainly comes through in their customer service! I would absolutely recommend anyone to purchase from Napleton's Mid Rivers KIA.

John

Jul 21, 2016

Jerry was very accommodating when I decided to change my service request during repairs. I was reminded of my suggested repairs from last time and he recommended the most important one at the time.

Mary

Jul 21, 2016

I like the people who work at this dealership. Everyone is very friendly and very knowledgeable. I have bought three cars from them. They will work with you to get you the best deal possible. The service department will then continue that great service for the years to come.

Tina

Jul 21, 2016

Friendly service, comfortable environment. Don't believe you need additional words for this survey. I am to the point. Unnecessary comments not needed

Brenda

Jul 20, 2016

Willingness of my sales agent and financial agent to help me achieve my goals. My sales agent went out of his way to do extra things to make my experience easy for me. My financial agent was extremely knowledgeable and helpful in every way.

Stephen

Jul 20, 2016

Treatment and explanations by the staff. From the setting of the appointment to the return of the keys, staff is always pleasant and extremely helpful. All service and maintenance is thorough and top notch!

Gretchen

Jul 15, 2016

Always great service and friendly people each visit. They've been helpful and always offer explanations of the work being done or services appointment visit

Brian

Jul 14, 2016

Short wait time, free car wash, I heard them offer to take someone to the nearby mall and pick them up later.

Douglas

Jul 13, 2016

Professional, knowledgeable & friendly. Worked on my car on time and very affordable. All the personnel are helpful and friendly.

Elizabeth

Jul 13, 2016

I worked with a new guy named Jacob and he was so nice and courteous and helpful. He went out of his way to accommodate me and make sure everything was done right. I bought new front tires on this visit.

TaylorBFischer

Jul 13, 2016

I had the pleasure of working with Darion and Tim, I am still in awe of the customer service I received and the patience, I changed my mind 3 times and finally decided on an Optima that they unfortunately didn't have on their lot. Tim searched all day on his day off and found it for me- I didn't get the text till 7pm - so really ALL day! When I went to pick it up I noticed some things that were missing that other dealerships offered on their Optima (windows tinted, pin stripe) Darion and Tim worked their butt off and made it happen! Can't say enough wonderful things about this team (which is really nice that it's a team effort). Side note- Tim is the manager of used vehicles, I bought new- that alone speaks volume :)

William

Jul 12, 2016

Fast service, easy explanations on my car service. The guys in the shop are always friendly and down to earth.

Andrew

Jul 11, 2016

I was able to make the purchase fast all people were friendly got the car i wanted, like it also

Kenneth

Jul 11, 2016

From the time I arrived and was greeted by my sales rep, everyone was very helpful and friendly there at this Kia dealership.

Constance

Jul 10, 2016

Chris was very helpful! He explained everything in a way we could understand the need for the service. He is the best!

David

Jul 9, 2016

I like how easy it is to drop my car off at the service department, and Jerry Gritt provided excellent customer service during my last visit.

Teale

Jul 6, 2016

The service department is always friendly and treats me with respect. They take the time to thoroughly explain the work that has been done and answer any questions.

Alexander Shaw III

Jul 1, 2016

Chris Campbell was our sales associate when we bought our new 2017 Kia Sorento, Mr. Campbell is an exceptional sales person and very mindful individual.In the Air Force we have principles called "Core Values", it's a common bond that unites us as a Service. We live and serve with a commitment to these "Core Values"(Integrity First, Service Before Self and Excellence in all we do). Mr. Campbell embodies these Values and is a true gentleman.He made me and my family feel like we were apart of the Napelton family and for that we are truly grateful . My advice is if you ever go to Napleton Mid Rivers Kia looking to purchase a car, ask for Chris Campbell. Trust me, you will not be disappointed.

Raul

Jun 30, 2016

People were professional, nice, and kept me informed. There were multiple times when the service guys came out and gave me updated on how much longer it would be.

Nam vet

Jun 30, 2016

Every sales person was friendly & greeted my husband & I. All asked if we have been helped-and said to help ourselves to the complimentary coffee/tea, water or popcorn & let us know where the restrooms & vending machines were located. Our salesman was very personable & knowledgeable of all the cars we were interested in & got the car we were looking for ready for a test drive. He is a veteran as is my husband so they had a lot in common & the conversation was most interesting. Matt put together terms & financing details and was most accommodating to our concerns. We appreciated his candor & straightforwardness in respect to the sale of the car we were interested in purchasing. All in all our experience was very good & you can be proud of your salesman Matt Bahr for being very respectfully & professional. The finance Mgr was very nice & thorough with the paperwork-it just took much longer than we thought as there was a new electronic process that was introduced recently. All in all our experience was very good & would go back to our salesman for another car or recommend the dealership to anyone.

Reginald

Jun 28, 2016

A smile and an outline of the work done along with how much it will cost. Always a great experience.

Patricia

Jun 27, 2016

Chris C. & Ben were fantastic to work with!! Very pleased with everything, especially my new car!! Would definitely recommend Napleton Kia to friends and family.

Angie

Jun 25, 2016

Always friendly and on time. Knowledgeable and courteous. I left the dealer I purchased my car from and come here for all my service.

Cart67

Jun 25, 2016

I was dealing with another Kia dealership with the expiration of my lease on my 2013 Kia Soul. The credit manager there and the general manager were not returning my repeated calls and emails. I was frustrated and frankly, upset. I learned a lender actually presented an offer to this dealership which required additional information from me but the dealer never called me with the offer and it expired! I had passed by Napleton's many times and decided to try them. My online contact was promptly handled with a call from Michael Burns in internet sales. We arranged an appointment and I was contacted again as a reminder the morning of my appointment. Michael Burns met us in the dealership and introduced us to Chris Cayce, Sales Consultant who had been informed of my situation. My credit was less than satisfactory at the moment due to an illness that took me off work for several months. I told Chris I needed someone to fight for me to retain my Kia which I love. In a very short time, Mike Kaiser, Finance Manager, was able to locate financing for me which even included several perks! They were all professional yet their humor helped me through the process. Chris even gave us lunch of subs, chips and drinks! I highly recommend this dealership to anyone in search of an automobile. I definitely will come back to Napleton's in the future for my car needs.

Robyn

Jun 22, 2016

staff was friendly and efficient and was able to get drop off car and then pick up the car later.

Angela

Jun 17, 2016

service staff were friendly, overly accommodating by making arrangements to have me shuttled to another dealer waiting room since AC unit was out, service was done in an hr as quoted

RobCStl

Jun 13, 2016

I had been talking to Chris for a week or so about getting a car but planned a month or two out. Unfortunately my old car decided that it had enough and literally died the night before I went into this dealership. Once I walked in to the point I walked out I was greeted and offered service from the staff. Chris sat me down and talked to me about the options available before we went and walked the lot. Originally I had plans to either get a Soul or Forte coupe but my new car decided otherwise! Once I saw the Forte SX Turbo I asked Chris to run some numbers to see if we could keep it around my budget. He did everything he could to make it happen so I could have this car as my own. I'm thankful for that because that Sx Turbo is awesome! Just like Chris Cayces helpfulness, kindness and professionalism. I'd definally recommend not only this location but also Chris Cayce to anyone interested in buying a car!

RobCStl

Jun 13, 2016

I had been talking to Chris for a week or so about getting a car but planned a month or two out. Unfortunately my old car decided that it had enough and literally died the night before I went into this dealership. Once I walked in to the point I walked out I was greeted and offered service from the staff.Chris sat me down and talked to me about the options available before we went and walked the lot. Originally I had plans to either get a Soul or Forte coupe but my new car decided otherwise! Once I saw the Forte SX Turbo I asked Chris to run some numbers to see if we could keep it around my budget. He did everything he could to make it happen so I could have this car as my own. I'm thankful for that because that Sx Turbo is awesome! Just like Chris Cayces helpfulness, kindness and professionalism.I'd definally recommend not only this location but also Chris Cayce to anyone interested in buying a car!

Bob

Jun 9, 2016

Friendly -competent staff !Since you need 20 words; here they are:12 13 14 15 16 17 18 19 20 and 21 for good measure !

Donna

Jun 8, 2016

salesman was very knowledgeable about the cars and helped me pick the right one for me. Also everyone was very helpful and friendly.

CPettit

Jun 7, 2016

I would not go back to this location in St. Peters Mid-Rivers. The General Manager Ted Hantak was very unprofessional how he handled the situation in front of other people as well as how he talked down to me and humiliated me . This was due to not doing what I was told when I made my appointment. He told me we are in business to make money, we are not a non-for-profit organization. That I just didn't want to pay my bill and nothing he gives me would make me happy because all I want is more, more. All of this because I was told I would have a % coupon off and a courtesy vehicle available when I came in. Due to my daughter being disabled and I needed a vehicle for her appointment that day since it would take 3-4 hours to fix. He said I make the decisions here, there is no one else I can go to. The answer is NO. and walked off.I then went and paid my bill. Jason the Manager was very sorry for how I was talked to .

Fanshan

Jun 4, 2016

I like the fact I was approve and had opitions betweens great cars. I love my new car I very happy.

Bryan

Jun 2, 2016

Very friendly and accommodating staff at Napleton Kia in St. Peters, MO. I would definitely recommend them for your next car purchase.

Teddi

May 31, 2016

This is the 3rd vehicle I have purchased at this dealership! The new sale manager even remembered me from the past years. Very thoughtful!

JimF

May 29, 2016

I had a great experience buying my Kia Soul. The staff was friendly, knowledgable, and they went out of their way to help with financing. Fantastic service!

Gordon

May 25, 2016

Jerry Gritt, your Service Advisor, always calls me by name and I always feel I can count on him to do what right and fair. I take his advice seriously and rate him very highly.

Dissatisfied Customer

May 22, 2016

Terrible sales experience. Took a trip to this dealer to compare a price of a specific 2016 model and compare the value of my trade in. Not only did they not give me a comparable price to other dealers, they kept trying to sell me 2015 models I was not interested in. I also I felt extremly pressured by the salesman. Additionally, after deciding that they could not provide me with what I was looking for, the salesman was extremely disrespectful to me. Instead of pulling my prospective trade-in back to where I originally parked it, the salesman made us walk across the lot to get my car. Then, after procceding the leave the lot he stopped us to say, "So you have to have [this car]? Do you realize the insurance you will be paying?" This this experience was very subpar compared to other (very respectful) local dealers in the area. I would not recommend going here after this experience.

Jennifer Jenkins

May 21, 2016

I'm extremely happy with the service I received from Chris Cayce-salesman, Kyle Underwood-salesman, and Tim Dodson-sales manager! The three of them worked together to get me my dream car with everything I wanted and then some!!! They were professional and understanding! If you need a new or pre-owned awesome vehicle this is the dealership to see! Make sure you ask for Chris Cayce or Kyle Underwood!! Thanks guys!!

JenJenkins

May 21, 2016

I'm extremely happy with the service I received from Chris Cayce-salesman, Kyle Underwood-salesman, and Tim Dodson-sales manager! The three of them worked together to get me my dream car with everything I wanted and then some!!! They were professional and understanding! If you need a new or pre-owned awesome vehicle this is the dealership to see! Make sure you ask for Chris Cayce or Kyle Underwood!! Thanks guys!!

Sandra

May 17, 2016

Salesperson and financial person were very helpful, kind, and courteous. They were very accommodating and knowledgeable from me pulling up to the dealership, to driving off of the lot with a new car. This was a great experience. This is the third vehicle I have purchased from Napleton Kia. I highly recommend this dealership.

Christy

May 14, 2016

My experience with Napleton's is always good. I was very pleased with my experience with Jerry and the other people at your facility. Very friendly, always willing to help and making sure of my comfort and informing customer's of the status of their vehicle.

Constance

May 14, 2016

Were done with my car pretty quick, I thought it would be longer when they had to order a part but it wasn't. Love my car being washed when I come in.

Roberta

May 10, 2016

The technician did not try to pressure me into repairs that I did not need. Technician was professional, honest and very courteous.

Edward G

May 10, 2016

We were searching for a specific model and trim and had just visited another dealer. Jake Burris greeted us and found the specific car we were seeking. He was unfailingly polite and helpful. Although we were primarily looking for a "candidate" with no intention to purchase that day, because of the deference and courtesy a new Kia Soul! came home with us.

Cindy Liliensiek

May 4, 2016

I got the absolute best attention and support in buying my new car by multiple people without the strong-hand pressure to buy that minute. Plus, I feel KIA offers the best warranty and the car they found for me meet all my criteria. Everyone from the sales consultant (Christopher Cayce) to the General Manager (Ted Hantak) went above board to provide me the perfect car at a great price. I also worked with Jonathan Riedisser, Larry Haywood and Ben Robertson who helped me make the right car buying decision for me. Chris offered to take calls from me anytime of the day or night if I had questions about any car feature and Jonathan stayed at least an hour after his shift ended to give me extra support in test driving the car for a second time and talking me through all my options. Great Experience!

Martin

May 3, 2016

Friendly, helpful, said if they didn't have what we wanted ,they would find it. No stress, or being pushed into something we didn't want.

happy

May 2, 2016

wonderful customer service explained everything came back between each process. always knew what was going on and where we stood. washed car before we took it and fulled up gas tank

Dcm77747

Apr 25, 2016

Everyone at Napleton Kia was very friendly and helpful. The process went smoothly and I got exactly what I wanted at the price I wanted!! I am very happy.

Todd

Apr 24, 2016

When I arriviedt the dealer to drop my wife's car for service, I met with a salesman. I told him up front that I am not buying a car today I just want to look. He said that is not problem. After looking the young imature salesman and my self talked a littlebit about price. That was a huge mistake. I had to tell him again I am just looking not buying a thing today. He started using cheessie line "I am going to tell you the truth we are only making $150 on this car. I laughed! At this point knowing I am being lied to I was done. He told me to take the car home come back this afternoon to sign the paper work. I told him I am just looking not buying. This went on with him pushing and pushing for about 5 minutes. At one point I told him I had better offer from another dealer. This kid actually sent me a text saying that dealer is BS me and he would never lie to a customer. I had the offer on paper from the dealer. The rest of the sales staff stood in the lobby talking about customers that drove up. If you want to bad mouth a customer don't do it by other customers. Like I said was not buying but Suntrup Hyundai in Wentzville treated me so good and did not have a problem with me not buying just looking. I was so impressed with the entire staff that I went back and bought a new Sonata from them. I will say that the service department and the techs are among the best and that is all this store has going for it. Thank you Mid Rivers Kia for being a pushing, imature, nag because I found a very professional dealer in Wentzville. And if you want a Kia gov to Lou Fuz much easier to deal with.

Karen777

Apr 23, 2016

My husband and I were at Napleton's KIA this afternoon. We purchased a 2013 Edge that was advertised on Car Soup. Chris Cayce gave us one of the best car buying experiences we have had. We were just out to compare this vehicle with two vehicles at other dealers. We hadn't even dreamed of coming home with this vehicle today. We talked through the pluses and minuses of purchasing each vehicle we were looking at with Chris. Chris listened, did a very good job of explaining where this Edge best fit our needs, put together a good and fair deal and made it impossible to even take a few hours to leave and think about it. (It took less than five minutes once the details were explained.) Mike Ozanic, like Chris, was excellent. Again, this finance experience was one of the best we have had when buying a car. Thanks to Napleton's, we had a great day! Karen777

Karen777

Apr 23, 2016

My husband and I were at Napleton's KIA this afternoon. We purchased a 2013 Edge that was advertised on Car Soup. Chris Cayce gave us one of the best car buying experiences we have had. We were just out to compare this vehicle with two vehicles at other dealers. We hadn't even dreamed of coming home with this vehicle today. We talked through the pluses and minuses of purchasing each vehicle we were looking at with Chris. Chris listened, did a very good job of explaining why this Edge best fit our needs, put together a good and fair deal and made it impossible to even take a few hours to leave and think about it. (It took less than five minutes once the details were explained.) Mike Ozanic, like Chris, was excellent. And again, this finance experience was one of the best we have had when buying a car.Thanks to Napleton's, we had a great day!Karen

Beverly

Apr 17, 2016

Friendly and welcoming staff in all departments of the Dealership. Sales rep was friendly, courteous, informative and clued in to my wants and needs in an automobile. I was given good directions on the operation and setup on my new car and my sales rep set up my Bluetooth and some other features. My paper work was handled with ease. This is my second leased Sportage at Napleton's Mid Rivers.

Miya

Apr 16, 2016

As soon as I scheduled my appointment, I went up there to have it taken care of. I parked my car in the Service parking area, and he didn't waste no time to take care of my appointment. He greeted me with a smiled. I knew what he was doing and I want people like him to enjoy the job they do. I'll be honest, I was a bit nervous because I thought my kia soul was not going to be ok. But, he reassured me that everything was going to be okay, and that put me at ease as I went inside the building to wait and let him do what he loves doing; and before i knew it, an hour and a half later I was all set and ready to go and drive my vihicle again. He made feel confidentand safe when I pulled out of the Kia dealership that was the best experience EVER!!! I would so recommend him to anybody, and give him a five star.Thank you for all the time and the determination to work on my Kia. WOOHOO!!! XD

Veronica

Apr 9, 2016

No pressure straight forward approach. We have purchased several cars from this dealership and it's been easy each time. We highly recommend this sales team and dealership!

Linda

Apr 8, 2016

I love the friendliness of the staff and thoroughness of the service. Everyone seems to be trying to do everything they can to help and be of service .

Garry

Apr 3, 2016

Chris and Justin were very professional. They were eager to answer questions. Their knowledge concerning the KIA line up and their confidence in the product encouraged me to purchase my Sportage! Job well done!!

Molly

Apr 3, 2016

Chris was excellent. He went out of his way to find me a deal on my car. I love my car

David

Apr 1, 2016

Jerry Gritt is an excellent service advisor. He is very professional and know his products well. His customer service is outstanding.

Sharon

Apr 1, 2016

friendly staff in your service department, are willing to take that extra step on win your business for the future business

Amber

Mar 31, 2016

Everyone was extremely knowledgeable and helpful answering all of my questions to find the best vehicle to fit my needs.

Barbra

Mar 31, 2016

how friendly all were.Came in for an oil change and drove out with a new sportage. I think I got a very good deal.

Deborah

Mar 30, 2016

I like that Jerry was very helpful and got me in and out with no problems. The rest of the staff was also very friendly.

BGJ2006

Mar 25, 2016

My husband and I found a vehicle that we liked at Napleton's Mid Rivers Kia and had a great experience test driving with our salesman. Matthew (our salesman) was great. We decided on a price and the dealership agreed. We were ready to pick it up. Then, the trouble started. Apparently the GM wasn't aware I was using my own bank's financing instead of theirs, so he stopped the deal. Even though the deal had already been made and the salesman and the sales manager were aware I wanted to use my own financing. I didn't even find out until my bank guy called and told me the dealership gave him the run around. Apparently it's all because of a "miscommunication" between the sales manager and the GM. Not my fault. So then the GM says I "can" use my own bank but the price of the car is raised. No thanks. I don't do business with people who don't stand by their word. I will never recommend any Napleton's store.UPDATE: We were contacted by Ted, the general manager, to resolve the situation. He apologized and offered us the original price. We appreciated his willingness to correct the mistake and will use Napleton's again.

Dave&MJ

Mar 24, 2016

I had a great experience with this dealership. Chris was knowledgeable and answered all our questions without pressuring us into any decision. Entire staff was accommodating. They helped us with our trade and gave us an upfront fair price on a Kia Sportage. The experience was so easy we also bought an Optima! Chris also followed up with us a few days after the sale to make sure everything was OK. I have never had that from a dealer before. I highly recommend them.

Reginald

Mar 19, 2016

Everything was explained thoroughly where I could understand and a loaner car was offered and the whole experience was smooth.

Edward

Mar 16, 2016

From the time I dropped it off until I picked it up the staff was excellent. They even arranged for a rental for me overnight. I travel from downtown St. Louis to come to this service department because it is head and shoulders better than everyone else!!

Danzinqtpie

Mar 14, 2016

I had a great experience with this dealer. They were knowledgable and friendly. They weren't pushy and only helped with things I needed or wanted. They helped greatly with my trade in due to being upside down. I would definitely come back for another vehicle.

Wayne

Mar 13, 2016

Service does great work and in a timely fashion. They keep you in the loop of what is going on

Salvatore

Mar 4, 2016

When we first called and talked to Mike we felt at that time we were going to purchase a vehicle. He turned us over to Jake and he listened to our concerns about what we needed to do to and where we needed to be at to purchase. We felt very comfortable. In the past we have been dedicated Toyota buyers but this time they lost our business.

John

Feb 28, 2016

Friendly, helpful only complaint was waiting i.e. Lost keys to car for demo ride and inaccurate paper work filled out and received only one set of keys which will cost me in the long run

Leslie

Feb 28, 2016

I came in for service and ended up buying my third car from this dealership. First two were when it was still Zeiser, but Napleton was extraordinary.

Alfred

Feb 26, 2016

I enjoy every thing but the bill, but i realy do like your store i enjoy visiting with the service department, and the sales people!

AdrianaM20

Feb 23, 2016

My fiance and I walked in looking for a bigger car and Jake, our salesman was able to meet our needs and wants! We told him what we were looking for and our price range and they made it happen. They have an amazing staff and we are more than satisfied with their customer service.

npinkley

Feb 11, 2016

My wife and I decided to was time to upgrade our current 10 year old truck. I made a phone call to Matt Bahr, a long time and lifetime friend, asking him if he might have anything on the lot and told him what I was looking for. At the time he didn't have anything available. A week later Matt contacted me and let me know they had just got a truck in that met my needs. The wife and I immediately made the hour and a half drive to go look at this truck. It was everything I had expected. Within a couple hours we were on our way home with a new truck. Excellent customer service there at Napleton Mid Rivers Kia!

spowell123

Feb 11, 2016

I walked in with my gaurd up, assuming I would get the usual hard sell. Quite the opposite, Shawn was extrmely friendly and easygoing. I told them what I could pay, and with very little "negotiating" they met the price and I drove off in a new Optima with many more options that I requested. Thank youAnd I will be backSean Powell

JennyB

Feb 7, 2016

Shawn was great. He listened to what our budget was and worked with us to find what I wanted in our price range. Tim was super helpful in the process as well. My family will definitely be back when we want another car.

NPinkley

Feb 5, 2016

My wife and I decided to was time to upgrade our current 10 year old truck. I made a phone call to Matt Bahr, a long time and lifetime friend, asking him if he might have anything on the lot and told him what I was looking for. At the time he didn't have anything available. A week later Matt contacted me and let me know they had just got a truck in that met my needs. The wife and I immediately made the hour and a half drive to go look at this truck. It was everything I had expected. Within a couple hours we were on our way home with a new truck. Excellent customer service there at Napleton Mid Rivers Kia!

Kelsey

Jan 23, 2016

When i bought my 2010 Yukon Denali, Napleton's knew there was an issue with the after market radio in it and told me they would fix it. Took it back in on a later date to have it fixed because the screen kept blacking out and the radio was draining my battery dead; After taking it to "fix" it, they brought it back to me claiming there was nothing wrong besides the settings and that the radio had been rewired previously and was fine. Still, 2 months later, the radio continues to draw juice and runs my battery dead on a weekly basis. Very frustrating that Napleton's claimed they couldn't find anything wrong besides settings when clearly the radio is wired wrong and we will have to fix it ourselves to ensure that it is done correctly!! Very poor customer service!

latte-rhatte

Jan 22, 2016

We met Jake Burris when buying our 2015 Kia Soul at the above dealership last year. We really liked him from the time he first started talking to us and he was just help, help, help. He left no questions unanswered, but I have to say, what we liked most about him was his personal style and laid back approach to help us. Let's face it, people love Kia Souls and the sales people realize people come there to buy. So Jake was just that guy that greeted us and helped us with our decision, gave us the best options, and saved us a bunch of $$$. We ended up buying the Latte colored Kia Soul - there aren't a lot on the road and they were running a special on that color. Everyone loves our car! You'll like Jake Burris like we did. Give him a try and tell him Steve & Linda Arri sent you! Have a super day.

Ryan's mom

Jan 21, 2016

On my quest to purchase a new vehicle I researched several dealerships and this one had excellent feed back. Large purchases send me into near panic so when I was met at the door with friendly faces (not to mention Starbucks coffee) I was immediately set at ease. There were no high pressure tactics, no rushing through the choices and detailed review of each of the four cars I settled on to test drive. Darion McMiller the sales agent was beyond patient and candid in his recommendations for which cars would best serve my individual needs of which some are specialized. When you use this dealership and I so recommend you do ask for Darion he is superb. Once I picked my car the Finance Manager Mike Keiser took over and was a whirl wind of phenomenal!!! He literally spent hours explaining finance options, warranty options that would or wouldn't fit my needs, with the patience of a saint he walked my ins company agent who was new to job and stressed through process with him and Mr. Keiser was very careful to in detail explain each and everything I was or wasn't agreeing to and signing. He introduced me to service staff which further engendered confidence and they were obviously customer service driven as well. In sum I never knew purchasing a vehicle could be such a pain free and pleasant experience and I highly and with total confidence recommend this dealership and it's knowledgable, enjoyable staff. Karen Armstrong MSW/LCSW

Sheila C

Jan 13, 2016

Chris Cayce greeted me with an inviting smile and his very friendly personality made my buying experience a hassle free experience! Thank you for taking the time to find me a car that fit my personality and budget! I love my car and get a lot of compliments on it! It rides smooth and corners like it's on rails!

Sheila C

Jan 13, 2016

Chris Cayce greeted me with an inviting smile and his very friendly personality made my buying experience a hassle free experience! Thank you for taking the time to find me a car that fit my personality and budget! I love my car and get a lot of compliments on it! It rides smooth and corners like it's on rails!

Rick P

Jan 9, 2016

I met Chris Cayce and was immediately drawn to his authentic personality. He wasn't pushy or slick, like some salespeople I've seen at other dealerships. He is a real, easy-going guy who worked hard to find me the right car. I was impressed with how patient he was and how he never gave up. Chris took the time to show me different cars, allowed me to drive them, and helped me close a deal that we were both happy with. Tim Dodson was also very friendly and worked with Chris and I to get the job done. The dealership did a great job detailing my car and had it looking great for me to take home by the time I needed it. I would highly recommend this dealership to anyone looking for a place to shop where everyone you see is genuinely friendly and caring. Great experience. Over the top customer service.

sss2323

Jan 4, 2016

We were very pleased with the customer service! They were not pushy and never made us feel uncomfortable like most dealerships we have dealt with in the past. Worked to find the best deal for us. We will go back there for our next car purchase for sure. Jake Burris made our experience much more enjoyable and is the best guy for your next purchase!

cm74

Dec 28, 2015

We were very pleased with the customer service! They were not pushy and never made us feel uncomfortable like most dealerships we have dealt with in the past. Worked to find the best deal for us. We will go back there for our next car purchase for sure.

toddgile0711

Dec 21, 2015

I first starting using KIA back i October 2014 when I bought my new 2015 Kia Sportage. I was sent an email offering to trade-in/trade-up to the current model year and nicer features for my current vehicle. After looking into the options I chose basically the same color vehicle with all the same features but went from an LX to and EX model. I was able to also reduce my financing to 0% because of customer loyalty. I worked with Jake Burris for the first time and he was easy to deal with. I came in on a Tuesday evening to see the new models. I returned the following Saturday to see the car in daylight and it took less than two hours to get me back on the road with my new car. Still fairly new to the line but I have been totally impressed with the vehicles, service department and the sales force. I also appreciated the fact that the other people involved recognized me from my previous purchase over 14 months earlier. Ben Robertson knew me from the get go and the financing guy Mike Keiser remembered me as well and got all my paperwork transferred as well as options purchased without so much as me having to lift a finger. It was all seamless. I can definitely say I will be back again...maybe next year if this auto X-Change program is still around.

Honey95

Dec 21, 2015

Our experience with fantastic, love the customer service at this dealership. We just purchased our 3rd car, both daughters have bought cars there too. The service department is outstanding. I like how the dealership sends me coupons and notices of of upcoming events.

toddgile0711

Dec 21, 2015

I first starting using KIA back in October 2014 when I bought my new 2015 Kia Sportage. This time I was sent an email offering to trade-in/trade-up to the current model year and nicer features for my current vehicle. After looking into the options I chose basically the same color vehicle with all the same features but went from an LX to and EX model. I was able to also reduce my financing to 0% because of customer loyalty.I worked with Jake Burris for the first time and he was easy to deal with. I came in on a Tuesday evening to see the new models. I returned the following Saturday to see the car in daylight and it took less than two hours to get me back on the road with my new car. Still fairly new to the line but I have been totally impressed with the vehicles, service department and the sales force. I also appreciated the fact that the other people involved recognized me from my previous purchase over 14 months earlier. Ben Robertson knew me from the get go and the financing guy Mike Keiser remembered me as well and got all my paperwork transferred as well as options purchased without so much as me having to lift a finger. It was all seamless.I can definitely say I will be back again...maybe next year if this auto X-Change program is still around.

kennedydogs

Dec 20, 2015

My brother's car gave up the ghost -- as cars will sometimes do with over 200K miles. He needed a replacement immediately. As the happy purchaser of two new Kias in the last 18 months, I recommended Mid Rivers Kia as a place to start and offered an introduction. My brother and brother-in-law spent the afternoon at the dealership and he is now the proud owner of a pre-owned Altima with all the bells and whistles AND a sun roof! He is very pleased.His salesman was Matt Bahr and my brother was quite pleased with his buying experience. Special thanks to Ben Robertson who stepped up assist with this transaction. I very much appreciate his assistance. Mid Rivers Kia is becoming a family tradition.

Kaslin07

Dec 17, 2015

Jake looked at all my options and showed that I would be saving thousands on a newer car versus a used one on the lot. The group did great job getting me in and out, but not to fast that I felt I was being rushed!!!

Holly

Dec 14, 2015

They were very friendly. I went in and knew nothing about buying a car. Matt and Tim helped me out and helped me understand everything about buying a car. They never rushed me and took their time and was willing to help me. They all were great! From now on I will definitely always go there to buy a car!!

Ralph

Dec 14, 2015

Jake Burris and the dealership were easy to do business with, knew more than the leasing company I was dealing with, and went out of their way to make the deal come together.

Happy Customer

Dec 9, 2015

I had an amazing experience with this dealer. I was on a strict budget and Tim Dodson and team were able to work with me to ensure i felt comfortable with what I was getting. They really connected with me as a customer and showed how much they truly care. I can not thank them enough for their empathy and incredible customer service. I walked away happy after many other frustrating experiences with multiple other dealers. Thank you!

Happy Customer

Dec 9, 2015

I had an amazing experience with this dealer. I was on a strict budget and Tim Dodson and team were able to work with me to ensure i felt comfortable with what I was getting. They really connected with me as a customer and showed how much they truly care. I can not thank them enough for their empathy and incredible customer service. I walked away happy after many other frustrating experiences with multiple other dealers. Thank you!

NewBuyer

Dec 9, 2015

We had a good experience while buying our new KIA. Chris went out of his way to make sure we were getting the right model in our price range, Mike was very helpful explaining the various "add on" products and services ( so much so that we did buy some of the services!) The whole experience was pleasant and we feel we got the right SUV at a reasonable price..what more could we ask?

MOKia

Dec 2, 2015

I had a bad experience about 20 years ago at a different Napleton dealership. I decided then I'd never buy from a Napleton owned lot. I was on my way to a competitor's lot when I decided to stop in to do some quick price research. I never made it to the competitor. Chris King and the gang took great care of me and got me out of the door quickly in a new Kia. Thanks!

MOKia

Dec 2, 2015

I had a bad experience about 20 years ago at a different Napleton dealership. I decided then I'd never buy from a Napleton owned lot. I was on my way to a competitor's lot when I decided to stop in to do some quick price research. I never made it to the competitor. Chris King and the gang took great care of me and got me out of the door quickly in a new Kia.Thanks!

kennedydogs

Nov 28, 2015

Got my new Kia Soul 11/15/2015 -- Love it! So when I discovered a small problem (iPod connectivity issue), I called Chris King and took my car in a few days later.. It was a nasty, rainy day. The car needed to be pulled into the service bay and Ben quickly offered to do that for me. Nikki got busy looking for solutions. Someone in service was looking at the car. Chris Cayce came by and fixed the problem. He even put my new license plates on for me after noticing them on the front seat!I love the teamwork at this dealership. If one person is busy, someone else steps up. Everyone is friendly and speaks to you. Even salesmen I hadn't dealt with greeted me and remembered which car I'd bought. I continue to be pleased with this dealership.

Teal's Ride

Nov 27, 2015

From the moment we entered Napleton's Kia we had an outstanding experience. The salesmen were very helpful and informative without pressure. They had a very large selection of cars to choose from. As a consumer we couldn't have had a more satisfying experience.

Miro Rezak

Nov 22, 2015

I was shopping for a new car I got to the dealership they made me feel very welcome the personnel including everybody from sales departman service department GM and everybody else everybody have great personalities great people that pay attention to my needs and I found a car of my dreams I was treated nice, dealership itself is very clean ...keep up the good work

Yellena R.

Nov 21, 2015

Buying a car is usually a very stressful experians, but not if you find a good dealer with fantastic team of people working there. Today my family got the car of our dreams and all of it happens because of this nice people going above and beyond to make it possible . Thanks for your time and service we really appreciate it!

Tom P.

Nov 18, 2015

I had a fantastic experience from start to finish with this dealership. Everyone I came in contact with was knowledgeable, friendly, professional, and non-pressuring. I came in knowing the car I wanted and they made the process smooth and painless. I would definitely recommend the people I worked with specifically: Ben Robertson, Chris King, and Mike Keiser.

Elvenwolf23

Nov 18, 2015

I had the best experience of my life. I was nervous at first but; They workedc with me, and they did not pressure me into anything that I was ready for. Jake was really calm and he gave me a few tips and pointers about my new 2016 Kia Soul. I was so glad to meet him because it was simple fast and quick but most of all, he explained it all to me. The ups and downs of the Vihicle and how much it will save me on gas. Just alot of stuff that I cannot explain; what can I say, I love it and I love the people there. Now I have a car that will last me for a while. Thank you soo much for working with me.

Tom P.

Nov 18, 2015

I had a fantastic experience from start to finish with this dealership. Everyone I came in contact with was knowledgeable, friendly, professional, and non-pressuring. I came in knowing the car I wanted and they made the process smooth and painless. I would definitely recommend the people I worked with specifically: Ben Robertson, Chris King, and Mike Keiser.

kennedydogs

Nov 15, 2015

Purchased a 2015 Kia Soul in September 2014. It was a necessary purchase as I am my parents caregiver and I needed a vehicle they could easily get in and out of. This car was the perfect choice. Loved the car but was never happy with the color as choices were limited when I made my purchase.Took my Kia Soul in for regular maintenance yesterday. I had looked at the website the night before and noticed a Latte Brown 2016 Kia Soul was available. Hmm... So when I dropped off my car I went over to sales and asked to see the car. It was love at first sight. The deal offered was fair and that made for an easy decision. I left with a new car! And I couldn't be happier.Great team of people to work with. Very warm and friendly and they very much seem to care about people more than cars. And that works for me.

Wolff9

Nov 14, 2015

Napleton Kia is probably the best dealership I've been to when purchasing a car. They were very persistent and helped me along by giving the best deals, finding a car that is suitable to my taste and price range and had great friendly vibes. I really enjoy coming back when needed and always enjoy the positive environment.

darkwolff9

Nov 14, 2015

I went to Kia after receiving information needing a new car and the staff was very persistent about helping me pick out the right car and that was affordable to my needs. They knew what they were doing in helping me along to pick the right one.

Amandafann

Nov 12, 2015

I went to Napelton's Kia on 11/10/15 to test drive some vehicles. My car was older and I wanted to explor my options of a newer car. Larry was very friendly right off the back, I feel like he was being helpful and honest to me. He kept me around the budget I could offord considering I'm 25 and just establishing credit. This was my first time buying a new car, second car I've had and the biggest purchase I have ever made. The staff at Napelton's made my experience wonderful! Larry made sure I was being realistic about the car and kept me from adding things I didn't need, which I feel like most people wouldn't have cared about because that's more commission for them. He took the time to help sinc my phone and show me how every button worked in my new car! So I highly recommend going to Napelton's Kia, my first experience ever buying a new car was awesome and I love my new 2016 Kia Sportage!!!

NMRCJD

Nov 7, 2015

From beginning to end all of the staff has been caring and attentive. Shawn Hutson has been consistently helpful, knowledgeable and has taken the time to listen to our needs. Tim Dodson was immensely helpful in getting this going. Darion and Mike Kaiser were also helpful and pleasant to work with.

Thankful

Nov 4, 2015

Purchase my car from Chris Cayce, two weeks later it wouldn't start do to battery. Prob. From one of my kiddos leaving something on. Lol! Being a single mother of 3 I freaked out needing to get the kids from school. Call Chris and him and Chris KIng came right to my rescue. Not only did I get a great deal on my car I got excellent human beings along with my car. Thank you so much :)))))

EGomez

Oct 23, 2015

This dealership worked with a local non-profit ministry to make one of my dreams come true. From what I understand Ted Hantak IV, Ben Robertson and Chris King were all involved in locating, selling and delivering my 2015 Kia Soul Exclaim to the Ministry so that they could surprise gift it to me at their 2015 Women's Conference. Tonight I stopped in to meet with Christhe ministry told me that he had extended himself should I have any questions or concerns. Chris was wonderful and showed me how to use some of my features and answered all my questions. To think I was actually concerned about having to drive 18 miles from home to get my car serviced but after meeting Chris and some of the other employees, I wouldn't think of taking it any other place. I highly recommend this dealership. In my opinion they are awesome!!!

Amanda J Reynolds

Oct 22, 2015

Cannot rave enough about my buying experience at Napelton Kia St.Peters store. John, Tim and Justin were great! Start to finish. Thanks I will definitely be back!

Alexcarter7

Oct 20, 2015

Justin was great ! He communicated with us well and did his best to make sure we drove off in the car we wanted. We love our new car and it's all thanks to Justin!

knogle

Oct 20, 2015

My experience with this dealership could not have been better! The process was very fast and the staff was fantastic. I would definitely recommend them!

Elyjah

Oct 19, 2015

Salesmen were very helpful along with the general manager. Very friendly staff. Fast buying process and clean building. Would come back in the future to buy cars.

sebert

Oct 15, 2015

Chris King was my sales person and he was fantastic! I told him what I wanted and he took the time to make sure I was satisfied!! Also Mike in finance was amazing!! They didn't rush my decision and made sure i understood every step of buying my first car on my own!! One last person in the GM Ted! You are doing great work at this location! You guys are awesome!!!

labbtar

Oct 14, 2015

From the start of the car buying process, everyone was so friendly and helpful. Justin, our sales consultant, was very personable and I felt like I was dealing more with a friend or someone I had known for years, rather than a salesman (which wasn't the case at the other dealerships I went to). He wasn't pushy and was willing to discuss and look at any and all of the cars I wanted to. Ted, the sales manager came and checked on us during the process, which was nice. He made sure everything was going smooth and we were being well taken care of.Mike, the finance manager, was beyond nice and more than helpful. He clearly answered all of the questions I had about financing and more. I would HIGHLY recommend Napleton's Mid Rivers KIA for your new or used car purchase!!

Lee Ann Ducey

Oct 11, 2015

Was basically a pain-free experience with lots of laughs. Everyone was very friendly and outgoing and I felt NO pressure. I highly recommend my sales consultant Chris King.

anichols872

Oct 8, 2015

We had a great experience. Darion was great to work with and was very helpful and knowledgable. Mike explained the financing in terms we could understand and was very thorough and answered all the questions we had. We would definitely do business with them again.

annamk293

Oct 7, 2015

I found a car that I love and got it for a great price thanks to Chris King and all the other guys at Napleton's!

DavisFamily71

Oct 1, 2015

They were extremely helpful and attentive. Shawn was really great and they helped us get into a car the same day. And even though we have bad credit, they still worked with us and got us approved for a car!

TaylorSweat

Sep 30, 2015

As I approached the door to the dealership I was greeted with an open door and a very helpful crew. I would like to take time to notice Darion as for he was the one that assisted me in finding my new car. Darion and the rest of the team, took my wants and needs in a vehicle seriously and directed me in a "I choose" what I want way. Again thank you all for the extremely excellent assistance!

nkenney1984

Sep 26, 2015

Jake was a very good sales for my fiancee and I. We started out looking at used cars he showed us all the options on it we didn't like any. Then he suggested new cars. After great services we got the Forte. We will defiantly return.

Flyboy

Sep 25, 2015

This is the second SUV we have gotten here. The sale staff donot try to sell you some thing that your don't want. Quick financing. They did not have the Soul on the lot,but received it with in one day.

sskating20055

Sep 20, 2015

Great experience at mid rivers kia. Understood what we wanted, didn't try to sell us something different, was quick and efficient in the trade and purchase process. Very efficient and no pressure.

sking719

Sep 11, 2015

Overall great experience will definitely be returning in the future! My salesman was very helpful and friendly! Everyone was very helpful and got me what I needed!

SkySoldier29

Sep 11, 2015

They were great! Helpful and attentive. Shawn was really cool and he helped me get into a car the same day. I had. Well have bad credit but they still worked with me and got me a car!

john

Sep 4, 2015

they listened to what I wanted and helped me to get it. very efficient and easy to deal with. there was no pressure or upselling.

BarbieR

Sep 3, 2015

Everyone was great and answered all my questions. The car was detailed and looking good when given to us. Chris was great with my daughter when explaining the features of the car. I couldn't ask for better service.

our used optima not white

Sep 1, 2015

it started off bad . but it got better. i called and made a appointment to see a white kia that was on the web she told me that it was still on there and its there she told me that it would be outside ready for me sat she will call if it sold and that i would be driving 1 hour 15 min to get there no phone call so me and my wife drove she did call me when i was30 min there and asked if i needed directions i told her that i was almost there she said ok she called the second time to tell me that they could not find the car that i drove there for we were mad by then we 15 min there she said that they have more cars there i wanted the white car when we got there she came down and said she was sorry that they would make it right that's when we meet chris king he was nice was sorry for the mishap he brought us a kia slate gray i like it and bought it he called me and left a message and asked if i needed anything feel free and call thanks again Brittney and chris

JDWOO99

Aug 31, 2015

On Saturday August 29th we were at the dealership to look at a new KIA Optima. I had already researched the car I wanted on the internet and as promised they had it ready for us to drive. We were going to drive two cars. The Chrysler 200C at Napelton Chrysler was also our other choice. We drove the Optima and we were very impressed. I loved all the features on the car. I was a bit skeptical of the 4 cylinder but again I was very impressed by the performance. We told Justin that we needed to go drive the Chrysler 200 and we did. After the final comparison we decided on the KIA Optima and I can tell you know I am glad we did. In the last 2 years we have bought a new 2014 KIA Sorento and now this KIA Optima. Both buying experiences were exceptional. Justin was very helpful and got us into the car with little waiting time. Since it was the end of the month you guys were very busy but Justin made sure we were well taken care of. Our Napelton buying experience was a good one and I would like to thank Justin Norvell, Michael Burns, and Mike Keiser. Their knowledge and professionalism was unmatched. Thanks for making our buying experience a pleasant one! We shall continue to be repeat customers! Thanks again

jordy

Aug 31, 2015

The most pleasant car buying experience. He knowledgeable and very easy going. Got us everything we wanted. I will defiantly recommend to others who are looking to buy a car.

jweems

Aug 27, 2015

The salesperson Jake Burris was awesome to deal with. He was very helpful in assisting me with finding the right car at the right price and very knowledgeable. Great Experience!

Kaykay09

Aug 26, 2015

I had the best experience! Chris king sold me my first car and did a phenominal job made sure I was taken care of met my needs in the write price range. And I'm so excited to have my first car! I would defiantly recommend coming here and ask for Chris King!!

Ken Barket

Aug 25, 2015

Waiting to hear about a possible repair on a used car. Hopefully, they will do something about this matter. Sent in an email and waiting for a response. Two phone calls made about this repair, and to no avail.

jongarrett

Aug 25, 2015

My daughter and I recently visited Napleton's Mid Rivers Kia to purchase her first car. Our salesman, Jake Burris, was attentive, respectful and helpful throughout the process. The thing that impressed me most is that fact that he maintained great communication with me after our initial visit, texting me as new options within our criteria became available. We were also very impressed with the credit department and delivery team.

Beachnan2

Aug 23, 2015

Every moment of my interaction with the Napleton's staff was sensational! My personal and financial needs were met with the utmost respect and insight!

mykia

Aug 23, 2015

Made our experience so easy they found the vehicle we were looking for with no hidden costs. Treated us like family. Best experience I have ever had. Loved our sales rep matt.

hurley53

Aug 22, 2015

Chris King was my salesman. Helped me out a lot. Went in not really knowing what I wanted, had me test drive a few cars and found the one that I liked. Very helpful throughout the loan process. Found me a great interest rate!! Will be back to them when its time for me to get another car. Helped me get out of my trade!

Kirbs

Aug 20, 2015

I cannot express enough how amazing this dealership has been to me. It was the very first place I ever leased a new car since I had purchased my 98 Monte Carlo when I was 15 years old. Years later I leased a 2013 brand new Kia Optima. I was so nervous and scared.... I always heard horror stories of the sleezy salesmen that rip you off. Ben Robertson and Jake Burris were an absolute pleasure to work with. They never gave up on me, gave me space, helped me understand, took there time with me but most importantly made the process go smooth and steady. Two years later I came back to trade my 2013 in for a 2015. Now I am even more pleased. The over all experience is most defiantly 5 stars including the service dept. I would recommend this place to everyone and refer them to Ben and Jake. Thank you! :).

Kia car

Aug 19, 2015

Jake Burris was great to work w!! Best and easiest experience we've ever had buying a vehicle!! He was very laid back but at the same time worked as hard as he could for us!! And wasn't pushy like some can be;)

Syates

Aug 17, 2015

I took a loan out through my bank and came in with the check to buy my car I had picked out. The dealer I dealt with was GREAT. I will never send anyone to Napleton due to the finance man I dealt with. He made me feel like dirt bc I would not take a loan out through him. He told me I couldn't do the loan this way and that I was pretty much ignorant for taking my own loan out. I should have just left and brought my business elsewhere but instead I sat through his rude remarks and unprofessional manner that he managed this deal. NEVER AGAIN WILL I GO THERE OR TELL PEOPLE TO GO THERE.

hrpowecj

Aug 16, 2015

Chris King was my salesman and he not only listened to what I wanted, but he got me in the exact car I described, down to the solid black interior. He made sure I got a good deal and that I was completely happy. He gave off a good vibe; not shady like many other salesman I've encountered.

jacki25

Aug 16, 2015

Jake gave me outstanding customer service! I was not really ready to buy a new car but he spent half of his day going over all of my questions and concerns with me! I am still to this day very happy with my car. I couldnt have asked for better customers service. He also has checked up on me after my purchase to see if I have any questions, concerns, and how the car and I were doing? That is very important and shows that he truly does CARE!!! ?

jbran3043

Aug 15, 2015

This place is a friendly and clean dealership. All the salesman are wonderful and knowledgeable about the cars they are selling. They could use a shade for the t.v.

Jim VH

Aug 13, 2015

Chris King and Tim Dodson went above and beyond what I expected from a delership team. No pressure whatsoever, just honest back and forth discourse. No long waits between offers. No dealer addendums automatically added to your car price. Service with a smile and a true willingness to help the customer way beyond what I've seen at other dealers. This is how I would run a car dealership if I was in charge. The finance discussion with Mike Keiser was brief honest and without pressure. Lastly I was impressed with the sales manager Ted Hantak. He gets the credit for promoting the atmosphere that led to a very nice car buying experience, and what I feel was a very good deal.Jim VH

Terry Rat

Aug 11, 2015

This is our third Kia we have purchased from this dealership. We always find that we get the best price here. Because the cars never break down or need more than minimum service, we have hardly seen the service department. When we have, they have been very professional.

Code9ster

Aug 10, 2015

I went in looking for a car and walked out with a car, and a new friend. Chris Cayce was awesome! There was never any pressure to buy. He showed me what I asked for, and agave me an absolutely great deal! I bought the car I wanted and walked out with a smile. Napeltons will do whatever it takes to make you a happy customer!

shadow1975

Aug 7, 2015

I was shopping for a car one day and decided to try Kia. I met a gentlemen named Chris there, a salesman, very nice gentlemen. He helped me get a car I wanted and I thank him for that. The service I got from him was very professional he explained everything to me about the car, the service center, everything you could think of. I've owned a lot of cars but I never had an experience like the one I got from this gentlemen. Very professional and very sincere and helpful, something hard to come by these days. If you want to buy a Kia ask for this gentlemen and you will see what I'm talking about.

Dan & Angie

Aug 5, 2015

When we went to Napleton Kia, we had no idea what we were looking for. We have been driving SUVs for many years and just knew we wanted something different. Jake Burris was kind enough to listen to us and took us on a few test drives. By the time we were done, we were driving away in a Kia K900 and couldn't be happier! In fact they made the process so smooth and made us feel so comfortable, we went back 2 weeks later and bought a new Kia Sorento! (We couldn't stand not having a nice SUV after all!) We highly recommend Jake Burris and the great staff at Kia Napleton! We will always check there first when shopping for cars in the future!

Larry Jackson

Aug 5, 2015

My experience was great. Sales person Shaun was very attentive and knowledgeable. Tim got what I needed for my trade and Mike explained all the details of financing and other services that were available. I was treated in a first rate manner and would definitely recommend my friends and family to this dealership.

Love my Kia soul

Aug 5, 2015

I had the pleasure of working with Chris Cayse. He not only "knew his stuff" but knew just what I Wanted! I bought a new Soul and was not even planning on new. THANK YOU so much Chris for your professional and caring ways. I love my new car! When it's time for me to trade up Chris will definitely get my business. Keep up the good work Chris you are AWSOME

ryguy2011

Aug 5, 2015

Tyler Gritt is a great asset to Napleton's Kia! I have never had any experience ever dealing with a dealership until I met him! he has great customer Service skills and seems to love his job along with his co workers, which is very important! He is an awesome person to have around and I would reference him to anyone I know any day!! keep doing what you're doing Tyler, you're awesome!!

Debi B

Aug 1, 2015

We had such a great experience with this dealership. Tyler Gritt was our salesman and there was great customer service. When we were first looking, we were looking at used cars. It just made sense that we should look at new cars and the awesome warranty! Financing was smooth and everyone was super great!

Jsprunger

Jul 31, 2015

Jake was a great salesman. He truly knew about all the cars and really wanted to make sure I got everything I wanted in my car. He helped me find the PERFECT car and it has EVERYTHING I wanted. Not only would I highly recommend Jake, I would recommend this dealership to anyone. They truly care about their customers!

KK, Margie392

Jul 31, 2015

My finance manager Michael worked his magic and he was able to get my interest rate even lower than expected making my payments affordable. He also did an awesome job explaining everything I was signing and was very patient with me. My sales manager Tim was equally as helpful and worked very hard to get me into the car I really wanted. His customer service was above and beyond what I ever would of expected even after the sale. I would definitely recommend them and this dealership. Overall a great experience!

Lodon87

Jul 31, 2015

Jake was very patient with us. We test drove a Sorento buy ended up leasing an Optima. I would recommend a Kia to anyone but definitely buy from Jake at Napketon!

ShannonT

Jul 28, 2015

Jake was wonderful to work with. He was very knowledgeable and flexible. I would recommend Napleton to family and friends. Great service all around. I'm very happy with my purchase.

Laurapug2005

Jul 25, 2015

Jake Burris definitely changed my opinion of car salesmen! He worked with my fiance and myself took the time to go over all the details and made sure we got the best deal. Tim Dodson was also amazing he fought for the best rate and got it for us even though our credit isn't perfect! I HONESTLY felt like family while I was here. Ted Hantak iv was also amazing he helped seal the deal by helping with sales tax! And last but not least Michael Ozanic the finance manager boy did he know his stuff I really appreciated that he didn't try and take advantage of us and get us to buy things we didn't necessarily need. Well on that I feel all the men we worked with are VERY hard workers and honest. When we decide to get a new car we will ONLY deal with Napleton's Mis Rivers Kia and ONLY Jake Burris! Jake took the time to go over ALL the car details and even set up my phone! I love my new 2015 Kia Forte!

dmccra012461

Jul 11, 2015

I was really satisfied with the way Nicki Forte handle herself when I bought my car in better keep this girl happy give her raises

mombboys

Jul 7, 2015

This was my first experience with this dealership. Everyone I talked to was nice and friendly. My salesperson was Jake. He made the experience, not unpleasant and was patient with me. I appreciated that.

Danihall85

Jun 24, 2015

My car was never looked at after 6 hours waiting there, promised full tanks of gas and never received them. Horrible communication skills from the financing team, very rude and unprofessional- Mike Keiser and Ted specifically. They are very nice when trying to sell a car but once you make your purchase, they dont care about you.

NewKiaOwner

Jun 4, 2015

I'm rating my overall experience with the dealership as good and not great for a several reasons. Positives:1) Sales person was very friendly, professional and cordial. He went on a ride along with me and because I didn't want to talk on the phone and drive I asked him to call my wife and tell her who he was and that he's been kidnapped. He played along and we all got a kick out of it.2) Sales manager worked with us on pricing a little more given this was our 3rd choice of color.3) Finance person took the time to walk my wife and me (conference call for me) through multiple options they offer at their dealership which was very much appreciated and gave us more peace of mind at the end of our purchase. 4) After purchase of the vehicle a day or two went by and Sales person followed up to see how we liked the car, which was very appreciated.Negatives:1) Inventory was limited based on our needs. 2) While we ended up settling for our 3rd choice which was on a higher model than what we were looking at originally we overlooked a detail with the switching of the vehicles. We had test drove a lower model that included a Cargo Shade Cover ($150) but ended up going with a different model that had more features (upgraded version) but we made the mistake of assuming the upgraded version came with everything the lower version had and then some. Unfortunately this was our oversight and I brought it to the attention of the sales person and his response was "unfortunately it does not come with a cargo cover. It states on the sticker on the window that comes on there." In my opinion this was an opportunity for the sales person/dealership to evaluate the situation, new customer and first time KIA customer, and overlook the nominal cost ($150) and throw in the Cargo Shade Cover as a good gesture. I hope this isn't the start of a degrading relationship since the sale is final and the car is sold because this won't get you customer loyalty, which after all is what every business needs to stay ahead, especially with all the competition these days. I did inform the Sales person that next time he should ensure the customer pays attention to what is or isn't included with the vehicle assuming they've looked at multiple models because it gets confusing to be honest.

psw

May 20, 2015

Wow, what a dealership.Having been in the industry before retirement I am not the easiest person to deal with when buying automotive excellence. Having purchased 7 Audis, 2 Mercedes , 1 Lexus, & a Volkswagen over the past few years I am no stranger to the car buying experience. My Sales Consultant, a gentleman named Justin Norvell, was amazing. He handled me with the expertise that comes only with many years of experience even though he is a young man.The General Sales Manager , Ted Hantak , represented the dealership well and at the same time made us feel that he had our best interest at heart. The Finance Manager, Mike Ozanic, offered all options so that we could make an appropriate decision. His professionalism was exemplary. We leased a 2015 Cadenza and we are very pleased with the decision. When you visit this dealership I sincerely hope you have the same experience.

hamster02

May 15, 2015

Well what can I say except I would have NEVER guess I would walk into KIA and drive off the parking lot with a new KIA Soul 6-speed!!!! From the moment we walked in, everyone was very good to us. Tyler was a very pleasant person to deal with and helped us with whatever questions we had. Thank you for everything and the next time we shop for another car, I won't hesitate to visit you again, Everyone we dealt with was like dealing with a family member.

happy customer

May 14, 2015

All sales staff were pleasant and professional. The facility was neat and comfortable. There were no high pressure sales tactics. One of my best car buying experiences.

kia owners

May 11, 2015

we hd a price in mind and we stayed in that budget. Tyler got us the price we wanted painlessly. we test drove 2 cars and Tyler never tried to pressure us into the more expensive car

Concerned citizen

May 6, 2015

My husband and I bought a Kia from this dealer. The person who walked us through the whole deal was a nice young new employee. However, Mike the business manager was awful. Once we were locked in on the car, he pressured us throughout the whole process. He only showed us one loan option(one that his wife worked at and her reaping the benefits, which is conflict of interest) and had HORRIBLE costumer service. We immediately refinanced our loan and when canceling one of the extra things he pressure me not to, asking questions about the loan and my percentage rate which was none of his business anymore. I love Kia's but I will never go back to napleton Kia!

kamelung

May 4, 2015

Everyone that we came in contact with has been unbelievably friendly and helpful. Thank you so much to Jake Burris. He made my buying experience easy and painless. I seriously feel like part of the Kia family now. Mike Ozanic made signing my life away feel like a breeze. Ben your so fabulous too! Thank you so much for welcoming me into the Kia family.Kathy Amelung

TheBatman

Apr 22, 2015

This was my first experience purchasing a car from a big dealer. This experience was much better than the small lots I have been to. I felt more appreciate at Napleton's Kia than any other lot I went to. Justin was very laid back and not pushy in the least bit. He treated me like my business mattered, not a dollar sign. I felt very comfortable telling him my concerns and just chatting with him. His laid back personality really made me feel comfortable. Napleton worked hard to help me get into a car I could afford. I walked away with a great little car for my daughter to be safe in and that I am proud to drive around. I came in contact with a few of the sales people and had a nice time talking to everyone. One very big plus was the popcorn machine that kept my daughter happy the whole time!

mreid45

Mar 30, 2015

Needed to buy a Vehicle for my wife. We had looked around at different dealerships looking for a small to mid-size SUV. We have never owned a KIA before. We were real impressed by the customer service and ease of the buying experience.

Christian Plut

Dec 8, 2014

My wife and I bought a 2015 Kia Optima on Black Friday. I was very upfront with Mike our salesman about being serious about buying a car and he was serious about selling us one. We ended up working a deal out with the help of Ben Robertson his sales manager. Both Mike and Ben were very polite and respectful and very fair on the price compared to other dealerships. I highly recommend Napleton Kia. Christian & Edeltraut Plut

ALTAN ACIKGOEZ

Nov 14, 2014

Very halpful from the moment I walked to the second I drove the car off the lot. No sales pressure, all questions were intended to follow your needs and not the dealers needs. It was great shopping with Eric!

Michelle rodgers

Nov 10, 2014

Hi walked into the dealer for an oil change and walked out with 2 brand new cars. My salesman was Eric and he was fabulous. He was very outgoing, continuously asking what we wanted in a car, do we have questions, is there anything else he could provide to us, and anything else in the middle. The manager and GM even was very helpful in finding us car(s) we wanted and ensuring we got the best price and worked with us in saving money in a long run. I am a repeat customer as I purchased a 2011 Kia Sorento a few years back, and now am the proud owner of 2 2015 cars - Sorento & Optima. Many people hate to have to go car shopping but this dealer, I think anyone searching would be more than happy with such a friendly, reputable dealer by far!

shane.mccarty.67

Nov 1, 2014

This was the BEST CAR BUYING EXPERIENCE WE'VE EVER HAD!!!! When my father in law retired from a US car manuafacturer we were relived because we thought that the days of spending hours in a dealership and dealing back and forth were over, we were mistaken! We used to say can you imagine what its like for people that don't get the no haggle family pricing. This is the first time that we didn't buy a vehicle from the manufacturer that "treated us like family". I have to say I was skeptical but my wife convinced me to go look at the vehicles they had and just talk to the dealer. We were trading in 2 vehicles and purchasing 2 new vehicles, I figured that it would be hours that day, then come back another, and maybe another. When we got there at 9:30am the dealer asked what vehicles we wanted to test drive, he had them ready in no time. While we were waiting Larry asked us what price range did we want our payment, we told him. He gave us the keys to the Optima SX Turbo which we fell in love with, came back he gave us keys to the Sorento which we also loved. Within 15 minutes of us getting out of the vehicle the sales manager came out with a quote on both vehicles less than what we told him and he also got us a 10 year, 100,000 mile warranty, and taxes and fees included. 15 minutes later we were in the finance managers office signing papers for both vehicles and out the door with keys in our hand by 12:00pm, that was mind blowing to us!!!! It took longer than that at the dealer that we were suppossed to be "family" to purchase 1 vehicle!!! Napleton's Kia has made customers for life with us. Everyone from the receptionist to the finance manager was professional and friendly...Thanks to all that helped us!!!!

SRG

Aug 21, 2014

This was the best experience for buying a car that I have ever had! Everyone on the team was supportive, not just courteous! The level of service was amazing, like having concierge services! From start to finish the service was detailed, friendly, timely, and proactive!! My parents are in their 80's and wanted to come see what cars I was looking at. They need a little extra assistance with walking and comfort measures. Everyone at this dealership treated them with the utmost respect and care that night! I was especially impressed with our Sales Consultant, Mike Carroll! He was very knowledgeable about the car and helpful throughout the process, but also very kind with my Mom and Dad! The Financial Consultant, Chuck Church, was also very knowledgeable and helpful with all our questions. I felt like both Mike and Chuck worked on behalf of my best interest. I could not be happier about my decision to buy a Kia Optima at the Napleton's Mid Rivers Kia dealership! I would highly recommend this dealership and especially my Sales Consultant, Mike Carroll he will make sure you are happy with your car!!

John Gilbert

Aug 20, 2014

Went into dealership after internet search. Looked at vehicle, then continued search at other locations. Next day went back to dealership and made offer on vehicle. Sales manager came out and gave us his price; we made counteroffer that was accepted. Whole deal handled very quickly. We are happy with deal and vehicle.

vicki.ambrose

Aug 9, 2014

I drove another car maker for 18 years. I fell in love with the Kia Soul when we rented one on a vacation. I came home and purchased one at Napleton Kia; in a no stress, no pressure environment. Ben continues to strive to make sure his customers are pleased. I really trust the service guys: Kevin, Jerry and Brian. Nathan answers any and all questions; he even recommended the proper way to align the driver and passenger side mirrors. This is my forever Kia dealer and I can't wait to buy many more Kia Souls from Ben and only have their service department care for my car. This dealer has earned my business. Thank you.

nana.08.14

Jul 24, 2014

Just purchased our second Kia from this dealership! Can say that we are very satisfied with our selection and the connection with our salesman, Jake Burris, made it easy and relaxing. No pressure, knowledgeable, and easy to talk too! I appreciated the fact as the buyer and the one looking for a new car, Jake addressed my questions and concerns directly to me. As a woman, I know what it's like to be looking at cars for myself and being ignored or replies addressed to my husband only until my husband speaks up and says, "talk to my wife, it will be her car"! Thank you, Jake!

JChike50

Jul 19, 2014

My wife and I had not been to Napleton's Mid Rivers Kia in St. Peter's, MO until we saw that they had a car that we were interested in looking at. From the interaction with the receptionist (Sarah), to the salesman (Ben Robertson) to the GM (Luke), we were very pleased with the service they provided. Especially the service and care we received from Ben. He excellently asked questions to understand what our wants and needs were. Though, admittedly, he was not a Toyota Prius buff, he did all the research he could to inform us on the necessary information. If I could do more than write a good review for Ben and the service he provided us I would. I highly recommend this dealership! You will not be disappointed.

Rjamison13

Jul 14, 2014

My husband and I went in to Napleton's Mid Rivers Kia in St. Peters to test drive a used Kia Optima on Friday night. Nathan Pitchford and Jake Burris were very helpful and explained leasing options versus buying. We ended up coming back on Saturday for a good part of the day and left with a 2014 Kia Optima that we are leasing. This is not something we have ever done but it was a better deal that buying and all the people were very helpful. It was a very busy day but we left happy customers thanks to the great customer service we received. Thanks.

ck163044

Jul 12, 2014

Mike Carroll is the reason I have purchased my second new vehicle with this dealership. Mike is the bomb!!! Nathan was great as well!I will probably buy my next vehicle with Napelton.

Basket35

Jul 10, 2014

My wife and I had an excellent car buying experience at Napleton's Mid Rivers KIA in St. Peters, MO. Are sales person, Michael Burns, was friendly & knowledgeable about both the used, and new cars they had to offer. He took the time get to know us, and what are needs were before suggesting the perfect used car for our growing family. I plan on buying my next car from Napleton's Mid Rivers KIA and Michael Burns!

lhsr

Jun 24, 2014

My wife and I had an excellent car buying experience at Napleton's Mid Rivers KIA in St. Peters, MO. We recently purchased a pre-owned vehicle. I would say there are two reasons why I would purchase another car from this dealership. The main reason is the people who work there. Everyone was very friendly. We were made to feel at home. There was absolutely no car buying pressure. The staff is friendly, courteous, helpful, knowledgeable, and trustworthy. From the moment we walked into the show room, we were made to feel comfortable and at home. I really cannot say enough about Larry, Nichole, and Nathan. Nicole was a wiz at managing the paperwork. Nathan and Larry even stayed after hours to help us program our smartphones with the Bluetooth in the car. The service was awesome.The second reason why would purchase another car from this dealership is the car price. We got a great pre-owned car for a reasonable price. I also feel we got a very good deal on our trade-in. This dealership sells good cars at a reasonable price. Overall, we had an excellent car buying experience. We would highly recommend this dealership.

bgrassmuck

Jun 22, 2014

Buying a car is not usually a good experience, but that's not the case with Napleton Mid Rivers Kia. We purchased a used Kia Sorento, and it was easily the best purchase experience we've ever had. Ben Robertson greeted us immediately when we showed up and didn't force us into something we didn't want, but asked questions to help him understand our interests. He answered all of our questions truthfully and honestly and never pressured us at all. When he passed us to Nathan on finance, the experience was equally positive, making sure we got the right loan for us, not the most expensive. At no point did we feel pressure to buy, which was great. I would absolutely recommend visiting with Ben Robertson at Mid Rivers Kia for your next car purchase.

denisedeckert02

Jun 22, 2014

My sales person Ben Robertson took time to suggest options I had not considered., He was friendly and helpful even with me keeping him after hours, Nathan was wonderful about explaining financing options and I left feeling so great about my decision. I was thrust into this car decision based on the totalling of my previous Kia Sorrento and feeling sad and not in control of my situation. They both helped me make my situation a positive experience and now feel like I am in better place than I started. Do not feel like the victim but now in control. Thank you so much!

viclancee

Jun 19, 2014

I came in as a new buyer unsure what i was going to do, but i walked away that day with my new 2014 optima and the experience was great, it was easy, stress free and i couldnt be more satisfied with my car!

marcia1124

Jun 16, 2014

Sara and Nathan were great . There was easy to work with and very well organized. This was at the St peters location.They were friebdly and courrteous, There was no haggle about my trade in and the price was right,

danzwebz

Jun 15, 2014

Ben and Nathan were first rate. This is the third car we have bought from Kia and have worked with several staff members over the years. A new name but same respectable staff. Highly recommend the Napleton team.

jkm7c4

Jun 9, 2014

Everyone was very nice and Eric was very patient and knowledgeable and his boss went the extra mile so that a deal could be made including dealing with our prior lease owner. The finance man was also super nice and did not make us feel pressured to do anything we did not want to.

mikebme

Jun 7, 2014

I was worried when Napelton brought them, because I do not like Napleton. The crew there was the same and did the same great job.

Amber2001

Jun 3, 2014

If you want to visit a dealership where they treat you like family, come to Napleton!!!! My salesman, Mike Carroll, put me in the exact car I was looking for! He is a genuine guy who is not your typical stereotype salesman! I would highly reccomend him to anyone!!!! Finance was just as wonderful with Nichole!!!! Everything was explained thoroughly as I signed my papers! Quick and to the point!Thanks Napleton!!!!!

mw189315

Apr 7, 2014

If you're looking for a quality vehicle and you want to buy from a dedicated, friendly team, there is no better place than Napleton's. I could literally not be more satisfied. This was the second vehicle I purchased here. Great team, great service, great cars. Love love love!

dostmann

Mar 31, 2014

Everyone that we came in contact with at Napelton's has been unbelievably friendly and helpful. I've bought new cars before and it has always been a pleasant experience, but the Napelton crew is amazing!!

dswi

Mar 28, 2014

They nag to get extra service work done. There are high service fees added without prior notice. It seems to me the cost for shop rags and extras should be included in the price, not as a surprise after you have work done. so much for having a coupon if it is added after.

Jaiello4

Feb 22, 2014

These guys are absolutely amazing! I was treated like royalty and they were very understanding. We ended up working out a terrific deal for an Optima SX and I could not be any happier. Shane and Mike are truly incredible!

meden8475

Dec 30, 2013

We leased a Kia Soul (3 year, 45k miles) and wanted to turn the car in a few months early. We had used most of the miles, had no further need for the car, and wanted to go ahead and pay the remaining payments and turn in the car. We called the dealership a month ahead of time, and they told us about the disposition fee (a $400 fee that is charged when you turn in your leased vehicle if you do not lease or buy another Kia), but did not mention that we needed to arrange anything else. Today when we tried to turn in the car, the dealership was less than helpful, and Kia corporate was rude. The dealership's salesperson told us there would be an early lease termination fee (which there is not, he was referring to the disposition fee which would be due regardless of turning in early or not), and told us that we should have scheduled an inspection ahead of time with Kia corporate, and that they could not take the car until that was done (they should have communicated this when we talked with them last month). Kia corporate also told us that even though we were going to pay the remaining payments, the dealership would be under no obligation to take the car back, and if the car went to auction we would owe the difference (of the amount it sold for at auction versus the lease end value). So, we were trying to give them the car back early, with all payments made, with mileage less than 45k, and they refused and were extremely unhelpful. In our 20 years of leasing and buying vehicles, this has been by far our worst experience and the sorriest customer service we have ever received at an auto dealership. We are very unhappy both with Zeiser Kia and especially with Kia corporate. Over the course of our lease, their customer service has been lacking on multiple occassions, and today was one more example of why we will not ever again lease or buy a Kia.

coasternut2

Dec 25, 2013

Thanks to Zeiser Kia and the excellent experience with them on multiple occasions, and for multiple car purchases, we have officially declared ourselves a Kia owning family.

Brentlance1

Dec 2, 2013

Working with Ben Robertson and Zeiser Kia was fantastic. Ben was great, very knowledgeable, patient willing to spend significant time with me to make sure I was happy with the selected vehicle and then making sure I understood how to use all the "goodies" on the new Sorento. Ben also worked on my behalf to make a favorable deal on my trade-in so that the new purchase made sense for me. I was also impressed with the entire atmosphere at Zeiser. The people were super friendly, the gentleman that worked up the financial paperwork was great and made sure we got every available discount, etc., and also thoroughly went over all the paperwork of the purchase. If you are looking for a great dealership to work with and a great salesman, definitely check out Zeiser Kia and ask for Ben Robertson.

rhodge9560

Nov 29, 2013

Went into the dealership with my son who was in the market for a new car. He spoke to Lindsey on the phone the day before and he really felt like she understood what he was looking for. When we arrived she greeted us as soon as we came in, she was so friendly and sat with us and just chatted, got to know us. After my son picked out his car and went to see Nathan for financing, Lindsey and I got to get to know each other and after telling her my situation and my car (200,000 miles), she suggested I just take a test drive. Well, needless to say, with her help, I also walked out with a brand new car and a great deal and I couldn't be any happier. Nathan and Chad did an excellent job because I really didn't think I could afford a new car, but they worked with me and made it happen. But, Lindsey was our "first impression" and she nailed it. She was one of those people that you felt like you've known forever. I would highly recommend this dealership to everyone I know. I'd like to say thank you to the whole team but a "huge" thank you to Lindsey. . . keep up the good work!

Adfella

Nov 28, 2013

This was our second time dealing with Zeiser, and both times it was a very pleasant, even fun, experience. The staff is extremely friendly, and they explained every aspect of our transaction completely and honestly. I enjoyed working with Mike and Nathan. I have already recommended Zeiser to some friends, and will continue to do so.

Chodge714

Nov 27, 2013

Such a great experience, everyone that helped me out that day was amazing! Nathan was awesome helping me get to where I needed to be on my payments and would not give up while dealing with the banks, he even gave me great advice on how to help my credit score and Nichole was great at explaining everything to me when it came down to signing all the paperwork! And of course, Lindsay, Lindsay was awesome! She helped me find exactly what I was looking for and was very knowledgeable about the inventory as well as the cars themselves.I don't think I would have even bought one if it wasn't for her. I took my mother with me to go look at cars and while waiting on my loan to go through Lindsay sat and talked with us and she actually sold her a car and she wasn't even in the market for one. I was not expecting to walk out with a car that day much less two cars! I have already told everyone about my great experience and will definitely be back. Thank you so much for the great service, I love my new car!!

Bransie

Nov 20, 2013

We have given an excellent Rating to Zeiser because we feel they worked hard to us find a vehicle. They didn't disappoint us! We are very happy with our purchase. It went smooth and we couldn't have asked for more. Our salesman Ben Robertson is THE BEST! He was knowledgeable about the SUV and the whole process. We feel like he just wanted to make sure we bought what we wanted and what we needed. He spent a lot of time explaining things to us. We would definitely recommend him to our family and friends! Chad Willis is another star employee of Zeiser. He helped us get a great rate and was so helpful. We truly appreciate all their efforts. The Sorento has every feature we wanted. We had a great experience with Zeiser and would definitely use them again!

fate

Nov 13, 2013

Jill was so great and easy to deal with.So many other dealerships i been too are high pressure that you don't want to deal with them.It get me so mad that i just leave and i was wanting to buy a car from them.She gives you time think about what you want and what kind of vehicle that would be good for you.I will be going back thats for sure.

frgbahr

Nov 12, 2013

this is the 4th car i bought from them.No hassle at all. mike carroll is a outstanding salesman. Told him what i was looking for and within 1 hour i was driving away. strongly recommend anyone looking for car to see him

TravelGoddess03

Nov 12, 2013

We just purchased a new Kia Cadenza from Bob Burns at Zeiser Kia and the entire process was great! Bob was friendly and helpful - not at all pushy - and was extremely patient. The entire staff pitched in to answer our questions and make the sales process as efficient and smooth as possible. We LOVE our new car and will recommend all our friends, neighbors and family to purchase their next car from Zeiser.

ckbearcat

Nov 11, 2013

This is the second time in the last 4 months that my wife and I have bought cars. We went back to this dealership because of our first experience, and we will definitly be back a 3rd time whenever that time comes. The staff is friendly, experienced, and hassle free. They will also work with you, no matter the situation, no questions asked. Great dealership, unlike any other.

jlewis111

Nov 5, 2013

Lindsay was very friendly and knowledgeable about the Kia inventory and features. We did not feel pressured at any point during the car buying experience. The sales manager (Nathan) gave us a very fair trade in value and all of the possible rebates on the new Optima Hybrid. Nichole was also very friendly in the Finance department and did not pressure us into unwanted added coverage, however, was knowledgeable about the additional warranty information. We had an overall great experience at Zeiser Kia and would definitely recommend this dealership and Lindsay to anyone considering a new car purchase. Thanks!

ljcsales

Nov 5, 2013

I had a great experience working with Mary Sieli as a possible new Zeiser KIA customer. Mary was very helpfull with answering all my questions! I would recommend Mary to my friends and family if they are looking at purchasing a KIA. I liked her honesty and making me feel comfortable with possibly buying s "new car" with her in the next month if not sooner! Thanks again Mary for taking care of my needs.Linda Cohen

rmharmon

Nov 5, 2013

The entire experience at Zieser Kia was hassle and headache free. The customer service was exceptional, there was never a time where we felt pressured or rushed to make a decision. Ben was very mindful of the recent negative experience we had and did his best to meet and exceed out expectations. My husband, daughter and I came in to re-look at a car from the previous week and had no idea we would be leaving with the vehicle within a few hours. Ben & Chad did exactly what they said they would, trustworthy. Will return for future purchases. Gentleman - Thanks for the great service.

kitr

Nov 4, 2013

This was the best car buying experience ever! Shane went out of his way to find the exact car we wanted and had it on the lot the next day. He was very knowledge able and was able to answer all of our questions. We were short on time and Nichole was able to process our loan quickly. Shane and Nichole were very informative, professional and friendly. I would highly recommend them to anyone wishing to purchase a KIA!

TomPoge

Oct 30, 2013

Great dealer! Great service! I send them referrals any chance I get and I would never go anywheres else. They are are not just another dealership!

junatel

Oct 29, 2013

I had been to 3 other dealerships and dealt with plenty of sales people in the previous weeks leading up to the purchase of my car. By far Zeiser and Larry were the best and easiest to work with. They did the deal right and with no pressure, it was a pleasure to work with them. They got me in exactly the car I wanted (and more) and beat all other pricing. I couldn't be happier all around.

skpolley

Oct 29, 2013

He was very friendly and knowledgeable. He did not rush me and explained everything I wanted to know about the car. When i returned for work, he recognized me and answered more questions.

mgbclb

Oct 28, 2013

This is the fourth car we have purchased/leased from Zeiser in the last year. The simplest reason is trust. You do what you say you will do, you do it with friendly, honest and forthright people that will do anything to make you satisfied. It isn't about money it is about customer service.

svance2013

Oct 28, 2013

Melissa was a great non pressure salesperson. I have been to so my dealers and they force you to make a decide right on the spot. Melissa took her time. She was very knowledgeable on the types of cars and was very honest on telling me about the up keep. I went in looking for a hybird and ended up with the turbo....LOVE IT....thank you for all your help .

intoplanes

Oct 26, 2013

Review Of Zeiser Kia:We recently purchased a 2014 KIA Sorento from Zeiser KIA. This is our second new car purchased from saleperson Ben Robertson and we were extremely pleased with his knowledge of the cars and the time that he took to answer all of our questions. He explained all of the cars features and he made it very clear that we were to call him before and after we purchased the car if we had any questions our concerns. He was also very helpful setting up our Blue tooth service. I am a very detailed individual and I have recommended Zeiser KIA and Ben Robertson to many of my friends

Sbrunk4

Oct 26, 2013

Amazing! Nicest people at the dealership. Never been to a dealership like this before. Outstanding customer service and they make sure you're taken care of as soon as you walk in.

tfeldewerth

Oct 25, 2013

I purchased a 2012 Kia Optima in 2012 from Ben Robertson. I always have my vehicle serviced at this location, and occasionally stop by unannounced. What is remarkable is that BEN greets me even in the service area when he sees me, KNOWS MY NAME, and also several personal things about my family which he frequently asks. It is obvious that Ben is a Customer focused person. I have recommended several people, including family members to Ben, and I would not do that if I did not trust Ben to work with them honestly and fairly.I have purchased Cadilac and Lexus from Plaza Motors, and I never received the service and attention that I now receive from Ben. If Kia continues to provide the excellence in automobile as current, Ben will definitely sell me my next vehicle. I would not even consider going to anyone else.

billdowers

Oct 23, 2013

I consider myself to be a cost and value driven consumer. I was originally attracted to Kia because of the great looks and 100K warranty.I was concerned about service after the sale as well as reliability of the vehicle. I am writing this brief review to say that I had a teriffic buying experience and that I love my Sorento. I want to especially give big time kudos to my sales person Mary Sieli who dealt with any and all of mine or my wifes concerns in a very professional manner and who worked extremely hard to earn our business. I must say I believe she is the best salesperson I have ever dealt with for a large expense consumer product. All of the employees at Zeiser were always friendly and courteous. I highly recommend you give these folks and Mary a chance to earn your auto business.

COLONEL1

Oct 23, 2013

We recently purchased a 2014 KIA Sorento from Zeiser KIA because our Grandson was so impressed with his buying experience on a new 2012 KIA Optima Hybrid. Mike Carroll, our Sales Consultant was very professional and knowledgeable. He provided us with all the features of the car that we chose to buy. Anytime we are unsure about all the technology we can just pick up the phone or go by and they will explain our concern. We would recommend Zeiser KIA to all our friends because the entire staff at Zeiser are always willing to help and they make you feel like you have known them all your life. Thanks for everything! KEN SHAVE

dgresko

Oct 23, 2013

Mary was extremely pleasant and helpful. Her follow up was excellent and would use her again. Her sales approach is greatly appreciated by another sales person. She was very knowledgeable and when asked something she didn't know, she certainly found out and forwarded info to me. Your company is very fortunate to have such a dedicated employee..

frhanners

Oct 23, 2013

Mary was an absolute pleasure to work with, knowledgeable and friendly...will come back to purchase a car for my daughter from Mary. Mary made it a fun experience.

leahhirsch

Oct 23, 2013

Shane and Mike were excellent! They helped me find the car for me at my price and I love it! Every time I go in for service they get me in and out, and are always very friendly and polite. I would recommend Shane and Mike to anyone!!! I will never buy another car from anyone else!

okoboji63

Oct 23, 2013

Our experience at Zeiser was outstanding and we would recommend Mary Sieli to everyone. Mary knows the business and has an awsome knowledge of the vehicles.

rachael85

Oct 23, 2013

I was not really in the market to buy a new car, but I was getting discouraged with the car I had. I decided to randomly stop by, just to look. The new Optima caught my eye. After speaking with the sales associates, they assured me that I could go home that day with a brand new car. And I did. It was in the price range I needed to be able to afford the monthly payments. The sales associates were not pushy...but the most helpful and honest. They helped me explore all of my options before they would let me make the final decision. Because of them I have a brand new car. Thank you Zeiser Kia!!!!

Bolessorento2013

Oct 22, 2013

Great customer service, they were extremely patient with us when we wanted to check out 3 different Sorentos. They even transferred 2 of them from their Wood River, IL location for us to test drive. Very accommodating!

CUBSDAD1

Oct 22, 2013

Initially when I met Mike Carroll I thought here we go again with the same old experience at a dealership. He told me what to expect during the process of purchasing a vehicle for my son and I was very skeptical. My son decided he wanted a KIA Optima Hybrid and they only had one that he was interested in. We decided to check out another Dealership and with my son's trade they were way off the mark with the same car but a different color. We decided to go back to Zeiser and within 10 minutes we made a deal, exactly what Mike Carroll said would happen. Mike Carroll, Mike Feinstein, Shane Roemer and Nichole Toth made our experience extremely pleasant. We felt we got a fair deal and the other dealer was believe it or not $4500.00 difference. Every time you walk in this dealership I feel like I am among friends and they are all outstanding.My mom and dad recently purchased a SORENTO from Mike and everything was handled very professionally with them and took them in the finance room to discuss the deal because my dad is hard of hearing. They completed the deal within 10 minutes again. I have to say if you need a new car and want a KIA then you better go see Mike and the Crew and I guarantee you will get a fair deal without all the run around. The Dealership staff is always upfront with you all the time and will give you the best price possible. THANK YOU ZEISER!

nbk3o2s

Oct 22, 2013

Melissa Burkhardt was the sales associate that helped us purchase our 2nd Kia Optima. I will never go anywhere else to buy a car. She was very knowledgeable and got me a great price. I love my new car!!!!

Celzey

Oct 16, 2013

The experience was quick, painless and easy with very friendly and helpful people! They were attentive to our specific needs. The delivery was fantastic! Thanks!

JasonSpellman

Oct 14, 2013

Lindsay, went above and beyond to make sure we were pleased with our purchased. She was very knowledgeable of the features and operation of the vehicle we purchased. Not only did we buy one car from her but we also bought a used truck the same month.(after a negative experience at another local dealership). I am a tough customer to please and I left the dealership feeling good about both of my purchases, and would have no problem in recommending Lindsay to my friends and family.

SWROSS

Apr 9, 2013

Very Good dealer so far--went to look at new cars--advised sales person we did not want to spend all day--heres my offer--yes or no--Came back out with sales manager--He made a counter offer--we made another offer--Took the deal--In and Out witn new car in under 2 hours (total sales/paperwork/loan req time). This is great in my book--Last car bought was a Honda and spent over 4 hours even after we trold them wanted in and out quickly-- WILL Update after first service--hopefully will be as good as sales was !!! I HIGHLY ADVISE ANYONE TO GO HERE TO MAKE A DEAL--