Napleton's Northlake Chrysler Dodge Jeep Ram reviews

Dave

Nov 9, 2016

Correct my dead battery problem and checked secondary electrical problems to be sure they were not major problems in my Chrysler 200(2011).

Susan

Nov 8, 2016

Aaron was professional and stayed in touch with me. He explained in detail the repairs to my vehicle. Please make this survey simple. No one has the time to count how many words are in my review.

bailey0903

Nov 8, 2016

Traded in a car, they didn't payoff the trade for over 60 days which caused this to be reported and is now on my credit report. Have been trying for months to have this issue rectified to no avail. Not to mention my credit was run 11 more times after I already took delivery and signed for a loan.

Jeffrey

Nov 7, 2016

the staff is SO ATTENTIVE...and kind and understanding. Service is quick and easy. they made everything about the process very easy.

William

Nov 4, 2016

Your employee was very friendly and took the time to explain things, even went over my bill with me in detail.

Mrkcarran3750

Nov 4, 2016

Called on Wednesday to make an appointment for an oil change for Friday morning. I was told that I did not need to make an appointment and to just come by and I would be taken care of within an hour. An hour and 10minutes goes by and I ask how long until the car will be ready. I am told 20 more minutes because there were cars ahead of me?? Seriously.......How long does an oil change and tire rotation take???? I have taken my 2015 keep wrangler here 4 times now and have had problems every time. Trying another dealer next time for sure.

Michael

Nov 3, 2016

Scott was very professional! The work that was done on my blue tooth linked to my i phone now works! Thank him for me

Paula

Nov 3, 2016

people were friendly.I ENJOYED MY EXPERIENCE THERE EVENTHOUGH I DID NOT COME FOR A CAR. I WILL LET U KNOW IF I HAVE ANY PROBLEMS.

Jamy & Maria Gonzalez

Nov 1, 2016

I was not very impressed with the treatment I received from this dealership. I had entered the dealership with an internet price on a vehicle and when I asked them to provide a quote they gave me a price much higher than the internet price and would not provide the detail in writing. When challenged the dealer mentioned the internet price was a starting point and not the actual selling price. The dealer mentioned they had to do work to the vehicle so it could not be sold for the selling price listed on the internet. I was left feeling very uncomfortable when they did not return my keys for the trade I had asked them to review after multiple requests and informing them I had to return to work. They held my keys in an attempt to keep me at the negotiating table even after several requests to have them returned. Additionally, I had requested that they put the quote in an itemized form in writing for me to review as I need to return to work. They failed to provide the quote prior to departure and I had requested they email it to me. They did not and after 4 requests via phone and email for a written quote and 1 week later they sold the vehicle to another buyer without ever sending me the quote. The dealer was not straight forward with pricing and would not honor prices listed on the internet. My advice would include being very cautious if you are thinking of doing business with this dealer.

Carlos Carrera

Oct 31, 2016

My experience with your dealer was disappointed, I drove to you location to see the vehicle I saw on line.the sale person was really nice, I drove the vehicle I really like it, we try to negociate the price with no luck. I drove back home. I received a txt the following morning for your dealer to talk about the price once again, after many e mails and txt negocieting the price I agree to drive over to finalize the price and start the price. When I arrived at the dealer I notice that a sale person was showing my vehicle , the store manager came over to me we agree on a price (the transaction was going to be cash )and stated the paper work. After waiting for a couple of hour the sale person came over to me and told me the vehicle was just sold. And to make my experience worse the people who purchase the vehicle were waiting in the room next to me. The store manager never came ove to apologize and give any kind of explanation. Would not so buy or do any kind of business with you again.

Michael

Oct 28, 2016

professional, attention to details, courteous. Very pleased with this dealership's service department. I didn't expect such great service for a shop this big - but was very pleasantly surprised.

Linda

Oct 27, 2016

The service people nice and experience, they how to treat theirs customer right. I like how they explained what going on with your car . Keep up the good work.

Johnny

Oct 26, 2016

Great customer service. All the departments worked together to to facilitate the process. I will definitely go back there for another car.

Ramachadran

Oct 23, 2016

Very courteous associate, friendly and helpful. He suggested and showed more economical programs for regular services offered by the facility

Sharon

Oct 23, 2016

Can't remember the name of the person who helped me (think his name is Troy), but I received excellent customer service.

Stephen

Oct 23, 2016

Aaron the service advisor very nice and went out of his way to help me get in a rental car and make sure my car was taken care of through my extended warranty

Laurie

Oct 21, 2016

James was very friendly, responsive and patient! We new what we were looking for, budget to spend and exceeded or expectations!

George

Oct 20, 2016

every thing was good but they did not wash by car i think if you say this is apart of the service it should be done

Ross

Oct 15, 2016

Professional employees, Patience, after you have your new vehicle they still call and ask to see if you need anything. This is the very first new vehicle I have ever purchased. Im 61 years old. I'm glad that I waited to buy from Napletons.

Sonia

Oct 14, 2016

The ease as well as the comfort of the wait period. They were expedient also. AJ was very courteous and explained everything. Also he was very good at it.

Corrina

Oct 12, 2016

Anthony was great and my oil change took less time than expected. My previous visit was wonderful too. I think Alex was the name of the man who helped me? He was the manager at the left desk when you walk in from the garage.

Brenda

Oct 7, 2016

There were no delays in car selections and recommedation, service was presented right away. My Sales person was very informative on the product and allowed my purchase to be worry free to my convenience.

Michael

Oct 6, 2016

The assistant service manager Adam went above a beyond to make sure my cars transmission was fixed and in addition he educated me on the work that was done and how the transmission works! Give him a promotion . There should be more people out there that are dedicated to customer satisfaction like he us!!!!

Derek

Oct 5, 2016

Aaron was spot on and very helpful. My car was done a lot faster than expected!! Awesome job!! Will definitely be back for future services

carshopper

Oct 3, 2016

I understand there busy, but sending a pre-written response to a question about adding more pics of a car listed for sale on site that sells cars is kind of lazy

Christopher

Oct 3, 2016

Brandon Lee helped me choose the car I was looking for! We test drove a few cars to pinpoint what I was looking for.

Kelly

Oct 3, 2016

My service advisor, Adam, was great. Very on top of things and diagnosed/fixed the problem in a timely manner. You all have my business moving forward because of Adam.

David

Oct 2, 2016

Friendly staff and environment. The car buying process was extremely fair and seamless. Nice clean facility to wait in. Excellent overall.

Darrell

Sep 30, 2016

Aaron, my service writer, was extremely polite, and informative about the process. Made my first experience with the service center a positive one.

Melanie

Sep 29, 2016

You guys did take care of everything that I asked. You guys were on top of the recalls having the parts in stock

Patricia

Sep 29, 2016

The salesman was vey helpful I would highly recommend himI had some problems but he was diligent in finding a vehicle for me

Anthony

Sep 28, 2016

the tech was friendly and answered all questions. explained all work and costs before service was done. called to relate timetable of completion and treated me well.

Kingwrangler

Sep 25, 2016

Found price on internet that vehicle had a over $5,000 under MSRP we called and it was confirmed with a Taylor. We drove an hour to get to location. Got there and told no way to sell at that price. Was told almost $2000 over MSRP.

Adam

Sep 23, 2016

Came in for an oil change and a routine check up on my car. Was in and out fairly quickly.

Apprehensive Customer

Sep 23, 2016

I recently had brake work done that equated to $4,500-. The oddity isn't in the price (even though quite high), but rather who solicited the services. Needless to say, the bill is currently in our review department. For their sake, it is hoped that the price is adequate!! One would hate the ramifications for poor integrity. There are federal laws that are designed to protect consumers, and media entities ready to expose unlawful price gouging. Unfortunately, all mechanics aren't so virtuous. #JudgementDay #LawAbiding

Deborah

Sep 21, 2016

Scott was very helpful understanding I was on a budget and didn't push me to get everything fix on the spot. Let me know what HAD to be done.

Laurenn

Sep 21, 2016

After having to get corporate involved regarding a manufacture defect on a truck I had no contact or help from the GM . Exhausted all we could do and jumped through hoops for 7 weeks. Pick another dealership... In the words of their sales manager( Andy) " they do not want her truck back with all the gremlins". ... Obviously rather a 4 month old baby and its mother continue to use it. List of people we have dealt with below.

Stephanie

Sep 19, 2016

Shelby was wonderful to deal with -- he was very helpful & knowledgeable. CB was also extremely nice and I felt that we came to a fair agreement for both parties.

James

Sep 17, 2016

Adam and Anthony are amazing. They are so friendly and always looking out for the best deals for me. I will be recommending friend to them

Lindsey

Sep 17, 2016

Very quick and friendly employees. nice updated location. that is all but i have to put 20 words so i am extending this.

Larry

Sep 15, 2016

The service I request is always done as I ask and promptly. Antonio was very friendly and called me twice to let me know my car was ready. He's a fine young man.

Bernard

Sep 14, 2016

They found the problem and fixed it quickly. My service manager Carlos was great and very accommodating.These are extra word to make it 20.

Alex

Sep 13, 2016

Pleasant customer service. Would recommend to anyone looking to have their Jeep serviced. Service time was shorter than originally stated. Comfortable chairs. Good bagels!

Eric

Sep 13, 2016

Service rep was knowledgeable and right away did a codes diagnostic which seems to have help get the issue was resolved pretty quickly. I appreciated that my vehicle was washed and vacuumed, I didn't expect that and it was a pleasant surprise. Also appreciate the shuttle service, it is helpful.

Victoria

Sep 11, 2016

The service writer was woderfu courteous and professional. However the never fixed the tyre indication issue I came in about . Said he found nothing wrong but the light came on again on the dash so I have to come back yet again . It was infected that it was our fault and it clearly is a mechanical issue

Randolph

Sep 10, 2016

Quick and timely, professional and friendly staff, clean and neat facility. Adam Hamil was very nice, probably my favorite service rep there in my 4 years of getting my car serviced there.

Bertha

Sep 8, 2016

It was nice I got to speak with manager about a warranty issue I had. Nothing to do with Napletons

Garry

Sep 8, 2016

No problems this visit Anthony was professional and courteous and kept me informed on the progress of my vehicle and the waiting area was well stocked

Paul

Sep 8, 2016

Sales people and managers were extremely helpful. Good trade-in price was offered. See Shelby Jefferson and CB for a good deal.

Robert

Sep 7, 2016

Communication and executing my problem with my Jeep.they kept me informed and told me it will be done shortly. Service was great.

Todd

Sep 6, 2016

Jim our salesman was one of the best I have ever come into contact with. AS a company owner, and having had hundreds of employees over the years, I can safely say that this one is a keeper. He knows the brand and the product. Totally knew how to put the deal together. I didn't come in thinking I would buy a car that same day - here I am now driving it!

Darius

Sep 2, 2016

James Thomas was easy to deal with, not pushy, and didnt make me feel rushed. We were able to reach a deal close to thr internet advertised price!

Frank

Sep 2, 2016

My new service advisor James a.k.a Jim is what made it great! So refreshing to deal with a professional that has people skills!

Christopher

Aug 31, 2016

Everyone was extremely helpful and kind. The people who I spoke to went over anything I did not fully understand. They made it easy for me to take my new car home that same day. I would recommend this place to anyone.

Richard

Aug 31, 2016

The best service I ever received at Napelton JeepNew addition is greatNew service people are the best everWill recommend dealership to friends

Honglin

Aug 28, 2016

Over all good experience that shopping and buying at Napleton Dealership. Fast buying process and good customer service from the beginning to the end.

Isaac

Aug 28, 2016

My experience and time there was as usual seamless with no problems. Service advisor was very knowledgeable and considerate and and very knowledgeable in explaining what the service that I was getting.

Scott

Aug 26, 2016

My service representative, Carlos was fast, very friendly, knowledgeable and efficient in dealing with my particular Jeep Compass issue(s). Getting my car washed was a bit of a wait, but no big deal after getting my main concern rectified.

MadRick

Aug 26, 2016

I had a horrible sales and service experience at this dealer. I bought a 2015 Grand Cherokee in October 2015. Then, within 1 day I discovered a defect requiring immediate service and brought it in. The service department got me a loaner from Enterprise for one day. Nine months later I get a charge on my credit card for that loaner car. Upon investigation I find out that Napleton never paid for the loaner car (mine and many others) and Enterprise dropped them as a customer and had to back-bill all the unpaid rental car charges. Sent an email to their customer service and, like my many emails and letters to them before, it also went unanswered. Avoid this dishonest dealer like the plague.

Sandy

Aug 25, 2016

Our salesperson was excellent. He was not pushy like my experience in the past. Also the finance person he brought out near the end of deal was excellent he was the reason we closed the deal on the car.

Edward

Aug 24, 2016

my service representative was very informitive , knowledgable,and was sincere about the repairs that were needed. He had a lot of good experience and new the product.

Robin

Aug 24, 2016

The sales person "Luke" was extremely helpful. This is the second Ram truck that I've purchased in 2 years. He was extremely knowledgeable and I am pleased with the care he showed in making me happy.

Shelinita

Aug 24, 2016

My service advisor Scoot was a big help he really went over and above with helping me I was a few dollars short for paying my fee and he help with the amount that I was short. That really made me like more than just a number.

Jacob

Aug 23, 2016

the fast service was incredible. It was nice to just stop in and get what I needed done from friendly employees.

Nathen

Aug 23, 2016

The service was good. Was helped right away. Was called within 2 hours of drop-off. Was greeted right away also

Susan

Aug 23, 2016

The convenience of being open until 10pm. if it wasnt for that i would have been in trouble! ALso, Carlos made sure he explained everything to us and checked with all our warranties to be sure everything was covered.

Christina

Aug 22, 2016

friendly, courteous made me feel important .I was answered any questions that I had ,That was important to me, I will tell people about this .I have gotten 3 cars and have never had a problem, I did have a 2 year warranty ,but that wasn't used . That was my only issue .I got it so It should have been looked into more thoroughly. I paid more than I should have

Anthony

Aug 21, 2016

My salesman A J was really cool and helpfull. As well as everyone else. Would buy another car there again. Would recommend to my friends.

Charles

Aug 20, 2016

Great sales and service. Jim Schultz was fantastic with my sale and Adam Hamill in service is excellent as well.

Elizabeth

Aug 19, 2016

Adam was very informative and truthful with his recommendations. I would be more than happy working with him again and recommend him to others. Sales person Kerri Ann was also very pleasant.

Kasey

Aug 19, 2016

Everything was great. When I pulled up into the express I was taken care of and as I was getting my final paper work to wait for my cars oil to get changed a mechanic had walked up and said "What wrong with this car? We need to move it now. We're too backed up"I was out in an hour but I found it very rude the way he had yelled to another employee about my car in front of me.

Rileigh

Aug 19, 2016

Adam was the gentleman who helped me out with my jeep. There was no hassle what so ever. He made me feel welcomed and was very kind.

Roy

Aug 19, 2016

The person that serviced my car was very professional and pleasant. Looked liked he was very busy and hot, bay areas were blocked by parked cars, not enough parking!

Kriss

Aug 18, 2016

Anthony Irby Jr, Napleton Service Advisor, was efficient, courteous and attentive to detail. It was a pleasure dealing with him.

Peter

Aug 18, 2016

Propt professional service. Adam was excellent, he always has a smile and is willing to go the extra mile to satisfy his customers.

Carol

Aug 17, 2016

I like dealing with your store but as you can see from my comments in #4 I will do some serious consideration before doing optional work on my vehicle

Shanae

Aug 17, 2016

Service was completed in a timely manner and all necessary technology updates were done without even asking, for no charge. Service adviser was polite.

Michael

Aug 15, 2016

I received a fair price, was treated professionally and the process was swift. I definitely would recommend Shelby and Rick to any of my friends and family.

Robert

Aug 15, 2016

Its great now that you have more people taking care of customers. The facilities are very clean and the service was great

Robin

Aug 15, 2016

The sales team was very helpful, and not aggressive to the point of intimidation. Also willing to look for different color options if necessary

Robert

Aug 14, 2016

Adam went the extra effort in order to meet my needs in the service of my jeep grand Cherokee. Thank you Adam

Anthony

Aug 13, 2016

Great service great advisors, everyone was helpful and knowledgeable got me out at a quick time. Will be back and recommend friends and family.

Beige

Aug 13, 2016

Adam is the best! He always remembers me & goes the extra mile! He is always honest & truly genuine.

JJBMW

Aug 11, 2016

DEALER ADVERTISES LOW COMPETITIVE PRICES AND WILL CONFIRM THOSE PRICES IN EMAIL AND ON PHONE UNTIL YOU GET THERE THEN YOUR PUSHE DTO A TRHIRD PARTY AND THE PRICE GOES UP SIGNIFICANTLY. VERY DISHONEST DEALER THAT WILL WASTE YOUR TIME.

Maria

Aug 9, 2016

Service was great! The young lady that dropped my son and I home was amazing ! She also picked us up.

Valerie

Aug 7, 2016

The staff was friendly and helpful. Communication was excellent from dropping it off to repair estimates to picking it up.

Clay

Aug 6, 2016

Very helpful, friendly and got work done on time. I would highly recommend to anyone needing service work done. Each person helping me was pleasant and seemed to enjoy their job.

Richard

Aug 6, 2016

Anthony was very accommodating and understood that my husband was ill and it was hard for him to wait a long time.

Arthur

Aug 5, 2016

Explained the issues with the Jeep. Clean facility and they provided a nice loaner vehicle despite finishing the job sooner than expected.

Deanna

Aug 5, 2016

Friendly, helpful. In and out with ease. I don't understand your need for 20 words and this is why I am adding this.

Rami

Aug 3, 2016

Anthony from the service department and Luke from sales are an ablsolute pleasure to work with, we will be coming back for our cars in the future

Reuben

Aug 2, 2016

Went out of there way to solve problem. Worked to get me in to a new truck with no problems

BlueStreakRam

Aug 2, 2016

First of all, I have read some of the other reviews and I think other shoppers should be better prepared when walking into a dealership and be willing to walk away or say no rather than proceed with a purchase and then write a bad review once the buyer's remorse kicked in. These guys are good at what they do and that is sell vehicles and make money. It's up to the customer to do their job when buying a vehicle and save as much money as possible. When both sides come to an agreement, everyone should be happy.Napleton just so happened to have the truck I was looking for, configured how I wanted it, in a color that I liked so I took a drive up there from Boca Raton and I bought it. I had an idea of where I wanted to be on the out the door price and they got within $500 so we agreed to the deal. No remorse, no regrets. I'm driving a beautiful Blue Streak Pearl Coat Ram 1500 with the 5.7L Hemi and it's a sweet truck.

HAHAGUY

Aug 1, 2016

I have been researching jeep wranglers for months since I am looking to buy one. I saw a local Chrysler jeep dodge dealership had a 2016 black Jeep Wrangler and it said to contact for price which I did and they gave me the price of $23,750 and she said since it was their end of the month sale and no reasonable offer would be refused. So I jumped on it since that was an amazing price. Me and my family drove an hour to go and check out this jeep but after the test drive I was told the price was 32k. So I showed the salesman It and even he was shocked so he went and talked to his manager, then to come out and talk to us. So when the manager came out he basically called us liars and trying to belittle us saying we made the mistake where intact their business development person Maria herself gave me the $23,500 price. They admitted they made a mistake yet they wouldn't budge on the price since I should of been given the price I was told in the first place. The salesman and his manager kept calling trying to put blame on us and even brought out the transcripts which intact showed I was in the right and kept saying they can't do anything about it. The salesman made a few not so nice comments about my work and kept putting the blame on us. Since we were told a set $23,500 price we should get it at that price since the major mistake was on your end. They even admitted they post fake prices just to lure in customers to bait them into coming in. I inquired about two jeep wranglers, a black one and then a blue one. First Maria quoted me the $23,500 on the black jeep then about $29,000 for the blue hard top jeep. While they kept insisting the 29 was for the black jeep but Maria told me the black price first since I asked about the black jeep first. Then they said no jeep is selling for $23,500, so I stated why is that 23,500 number posted on your site for that black jeep model. So they said that wasn't even the price for the blue Jeep Wrangler either. Then I replied well where is this number even coming from and why did Maria even give me that exact final price on either jeep? Plus I have multiple pictures for proof about the price I was given and even she said they were having that end of month sale and were willing to go lower on the prices too. I will send pictures if need. If this issue isn't resolved I will be contacting my local news stations, the better business bureau ,and expose this major issue and the poor customer service.

badservice

Jul 31, 2016

This dealership is horrible. I have only had to deal with the service department but the service department is the engine of the dealership. It has taken over 7 months to get warranty work completed by this dealership. Then when I think things are fixed, they are not. There is no standards of quality. The management does not treat people/customers as important people that drives their business. One thing I had done was a tire rotation, when I got my vehicle back, it bounced and pulled when driving. I went back and they told me that it is normal and I need to get an alignment every year. ARE YOU KIDDING, I dropped off my vehicle that was working perfect but because of their abuse in driving my vehicle, they now want me to pay $99.00 for an alignment. BTW, I only have 25k miles on my car. There is no reason for things to go bad while sitting at the dealership. Another problem, when I had it in for service, I had items stolen from my vehicle. I reported it to the manager of service, he said he would look into it. Then, I gave the manager information and cost to replace the items, he was not interested. This is only a few problems with this service department.(I have many , many more) If you are smart, you will not go anywhere near this dealership or service department. Stay away.

Daniel

Jul 30, 2016

Super friendly, very easy to work with. I am so happy I found the same jeep I used to have but a 2016. It was deffinatly worth the wait.

Glenn

Jul 28, 2016

Everybody was extremely helpful and the salesman was very polite and knowledgeable the credit people went out of their way to give me the best deal possible and I appreciate it immensely

Janet

Jul 27, 2016

Adam was very quick to get the process done and very understanding of time. He answered all questions and made the experience very easy. He inspires confidence!

Katherine

Jul 27, 2016

Things were explained well to me. Person helping me was polite and professional. Like the new layout for the service center. Clean in the waiting area,Things were explained well to me

Robert

Jul 27, 2016

I must admit that after 2 previous visits to your service department and 3 previous visits to your showroom I was 100% disapointed and vowed never to return. However, due to an emergency tow that required my vehicle to be brought there I reluctantly allowed it and I'm glad I did. I was fortunate enough to have Carlos take over the care of my car and he proved to be what service is all about. If we still used dictionaries and we looked up customer service we'd Disney World, Publix and Carlos from Napelton. He turned me around about your dealership and made me a permanent service customer. I will share this very positive experience with everyone we come into contact with that is looking to service their Chrysler Dodge vehicle.

Rob

Jul 26, 2016

Fast and friendly service with a smile.Was quickly serviced and lubed.Will return for another quick lube soon!10/10 would boop again.

Carlos

Jul 25, 2016

Carlos was very pleasant and cordial. He explained everything in regards to the service and gave me the total before I began my wait.

Van

Jul 25, 2016

The maintenance shop is open till 10 pm and works perfectly for me to have work done after my work hours.

Wade

Jul 25, 2016

The friendly nest of the sale person (James) we can in at 8:45pm and I no they where going to close soon but it was ok he stay their till we left (11:30pm)

YANO33418

Jul 25, 2016

They sold a 2003 Jeep Liberty to my 17 year old daughter for over $6,000.00The vehicle had over 130k miles and i ended up putting in over $3k worth of repairs.Talk about taking advantage of a young female. Unfortunetly i was in NY when all this happened and i feel HORRIBLE for her. All her hard earned money out the window.We have had the car for less than a year and it still needs thousands of dollars worth or work.i tried to resolve the issue with them, but they wanted nothing to do with me. Since there are no lemon laws on used cars in Florida there was nothing we could do.DO NO BUY A CAR FROM HERE !!!!!!!!!!! tTHEY ARE NOT NICE PEOPLE!!!!!I have nothing but horribel things to say about them. The car is actually worth about $3000.00. What a terrible experience.

Ryan

Jul 24, 2016

They were very timely in getting you in, and Mr. Anthony was superb in making sure you received the right services

Jeffrey

Jul 22, 2016

everyone was SO happy..and nice and prompt and helpful! Adam might be the happiest most positive guy on earth! i will for sure buy my next Jeep here!

Steven

Jul 22, 2016

Mid-day unscheduled repairs were handled professionally, courteously, and performed correctly. My service writer kept me informed as to status and never left me thinking "what's going on?". Excellent and very much appreciated.

Breeann

Jul 21, 2016

Courteous customer service and very fast oil change. Was in and out within and hour and Tyler the staff member that assisted me was very polite and understanding to my situation on recommended maintenance.

Merlande

Jul 20, 2016

MY ADVISOR WAS RICHARD, HE WAS GREAT. HE KEPT IN TOUCH WITH ME FOR THE ENTIRE TIME MY CAR WAS THERE. HE EXPLAINED EVERTHING TO ME AND MADE THE PROCESS VERY PLEASENT. HES VERY POLITE AND A OWSOME ADVISOR .

Eric

Jul 19, 2016

Tyler was great. Got me in and out quickly. That man is a plus for your dealership. Will be back next time I'm down here!

Cheryl

Jul 18, 2016

The salesman. Dan Green was awesome, detailed the car specifics, went above and beyond. Would recommend him to anyone I know.

Joelle

Jul 18, 2016

As soon as we pulled up, there was someone to greet us and get us with our service adviser. Our service adviser was very nice and answered all our questions in terms that we could understand. Our car was ready for pickup before the promised time, so that was a plus as well.

Pamela

Jul 17, 2016

Putting customers first, keeping me informed with all that is done. Very clean service department and the service advisor is very knowledgeable with the work that will be preformed

James

Jul 16, 2016

The friendly and through service by your service advisor. He frequently updated me with the progress of the repairs and what the expected wait time would be.

Rhonda

Jul 15, 2016

Salesman, Luke was 5 star in all he did and made it a wonderful experience for me! I will continue to do business with him in the future and send friends too! I LOVE MY NEW WHEELS!

Christine

Jul 14, 2016

Young man taking care of me was very friendly and competent. The computer was automatically updated, right before the end of my warrenty.

James

Jul 14, 2016

We were impressed with our service advisor, Richard McDaniels. He informed us every step of the way on the various things that needed to be done and was very pleasant to work with.

Jeffery

Jul 14, 2016

Carlos is the service center went above and beyond. I asked him if he knew how to get some paint off the console in my car. He took it over to the body shop and took care of it. He was so friendly and helpful!

M

Jul 13, 2016

Adam Hamil was a true professional. My wife and I had stopped using service at that location even though we bought two cars from them and it is closer to our jobs and home. I went back once out of convenience and was surprised by the change to the physical location and the quality of service. I decide that the next time I would go back and was helped by Adam Hamil; it appears that the quality and the improvements are real, now we are loyal repeat customers again.

Leslie

Jul 12, 2016

Great salesman Shelby worked his butt off getting us the vehicle we wanted. Clay Morrison came up with the vehicle we purchased. Sal Caruso in the Finance Dept. Got us a great rate and a great after market warranty. All around a great experience. Thanks Napleton crew.

Malcom

Jul 12, 2016

it was so horrible before you made changes you had to get better or close. Tyler was by far thebest help Ihave ever encountered with my Jeep

Thomas

Jul 12, 2016

Anthony was a very personable person. I'm a patient person and he handled the distractions, flurry of activity and pressure dealing with the people professionally and with a smile and courtesy. He explained the service with no pressure and gave a explanation in detail of the work completed.

Douglas

Jul 6, 2016

Worked eagerly to attain the vehicle of choice at my price point. Friendly greeting upon entrance into dealership. Salesman very accommodating.

Sean

Jul 6, 2016

Great! Was in and out in under an hour. We're honest and upfront as to what te condition of my car is.

Cindi

Jul 1, 2016

Great client service from all involved from the time we walked in until the time we sealed the deal !! Thank you so much Donna G, Sal and of course Jim !!!

Harriet

Jul 1, 2016

The Service writer was very nice..he was informative..explained everything ..personable and ..friendly ..My car was ready when told it would be!,

Michael

Jul 1, 2016

QUICK AND EASY. WORK PERFORMED WAS WELL DONE AND I DID NOT HAVE TO WAIT TO LONG. DEFINITELY WOULD RECOMMEND AND COME BACK AGAIN

Chad

Jun 26, 2016

Luke greeted us from the moment we got out of our car! He was super friendly and very knowledgable about vehicles!! Even your managers did a good job negotiating with us! Thank you for staying late!

Jeffrey

Jun 18, 2016

Had the best salesman you could hope to find in an environment like that. Finance was easy to deal with. Was an all around pleasure.

Richard

Jun 10, 2016

Our salesman Justin was great. We never had anyone at other dealer's come up with a lease option that we chose. Justin and their management team did everything they could to maximize the trade-in value by using outside vendors to get the best trade in price and tied in other incentives and rebates to make this deal happen in the price range we needed.

Donna

Jun 9, 2016

The guys were great in service, especially Anthony. Anthony was honest and didn't try to up sell but shared items that required review in the near future. He's awesome! Adam was also great to speak with on the phone when I called before my appointment.

Jaclyn

Jun 7, 2016

My service manager Adam was great. Without him the experience wouldn't have been good. They called and said my car was ready. When I picked up my car it was not fixed. Something was disconnected internally and causing my dash and my ac controls to flash. Adam went and fixed it personally while I waited. I appreciate his commitment to his customers.

Charles

Jun 3, 2016

Primarily, our salesman, Mr. Randy Simpson. I admit...I shy when it comes to "car salesmen". Randy was from start to finish a true Gentleman. He took time showing us the available inventory...highlighted features...answered questions....took us on a test drive, so that we could experience the product first hand. He stayed well past closing...to help us with the purchase...even took the vehicle out late at night to fill the tank. For this...I recognize him for being an excellent salesman. At the end of the evening...approaching midnight...I went to drive the new Jeep home. Randy took the time to make sure my wife was safely in her car. I recognize this as the true sign of a gentleman. Going the extra mile for the safety of his customers. For that, I cannot say enough to express how much I respect him. He is an awesome person!!! We feel very fortunate to have had the pleasure of working with Randy.

Thomas

Jun 1, 2016

Nelson is a real pro! Knowledge and willing to do anythingTo satisfy my needs! He made me his friend.All employees including Sal were there for me.

Marie

May 30, 2016

I like how quickly Troy called from our internet inquiry. I loved that he had someone waiting for us (Luke) when we got there. Luke need the type of car we were looking for and had one ready to go. This whole process was probabley the easiest I have every had. Thanks...

Robbie

May 28, 2016

Pat was very helpful in helping me pick out some new tires, he knew what I needed for my jeep.i am so pleased.

Paul

May 27, 2016

Adam, your service rep was superb. He took the time to explain all the details involved in the service transaction.

Shade

May 27, 2016

Very quick and easy! A few phone calls and two short visits is all it took to walk away with the vehicle we wanted.

Dennis

May 21, 2016

Service coordinator, Anthony Irby Jr. was outstanding, communicated well and gave me feedback about the condition of my vehicle. He is definitely the kind of representative that a customer would want in keeping my vehicle in top running condition.

Robert

May 21, 2016

Justin was kind friendly and understood our needsHe was recommended by our daughter who purchased a car from him last month

garrett charger

May 21, 2016

Please nobody buy a car or have your car service or bodywork done by this dealership.long story short my car was getting service work done as well as bodywork done i get the car back and my car was damage and they will not man up and fix the damage it happened on their watch with the car in their hands.never will do business with place ever again

John

May 19, 2016

All of the employees are friendly, helpful and efficient it gives me a comfortable feeling every time I visit the service department.

Heather

May 16, 2016

Easy dealing with Jose..... Had the car we wanted... Drove up from boca raton... 2nd car purchase in a year from this dealer...

Constance

May 10, 2016

Always helpful and friendly, quick service when I bring my car in. Open late so service can be done after work.

Irene

May 10, 2016

Carlos was knowledgeable and extremely pleasant to deal with. I am 63 years old and I place high value on how I am treated in my business affairs. Had I not liked the way Carlos handled me I would have went to one of your competitors.

Michael

May 10, 2016

My service agent Mr. Antony was very attentive to my issues, also very professional... and keep me informed on the progress on my van.

Melissa Metzger

May 10, 2016

As a repeat customer of napelton i was shocked and frustrated with the level of service i experienced. I went into napelton, off of northlake, only to look at the car i was interested in. Earlier that day i had seen it online. As soon as i pulled into the lot a man was there hovering, like a vulture. I expressed that i was there only to look at one car then i would be back tomorrow to talk numbers, only if i was interested in the car... I was very tired from a long day at work. He wouldn't stop pressuring me about just checking to see the numbers on my trade. He told me to just give him 2 minutes then i could leave... 20 mins later i was still in the show room.. The sales man had written up a trade estimate yet kept conning back to me asking me the make and model of my trade, how many doors and miles.. At this point i was so annoyed and ready to go. How did he not know this information when he had already written a trade estimate and gotten the miles himself as well as took a picture with his cell phone. I told him i wanted to leave and he told me he just had to do this, it would only take one more minute and if he didn't he would get into trouble for not doing his job.. Then the manager comes out to talk about numbers, i expressed that i was ready to leave but if he had numbers to please tell me. He said he would give me an insulting 500 for my trade and i told him no thank you, I'm going home and that i was very upset that his sales man wasted my time. I said I'll just try to sell my car and use that money as my down payment, the sales man then says to me "good luck with that" right in front of his manager. At this point i had enough of this guy, he was nothing but rude and a typical used car sales man. I asked the manager if that's how employees speak to their customers and the manager just walked away. I expressed my dissatisfaction and the fact that i was shocked that a manager would just walk away from an unhappy customer. I left.

Holly

May 6, 2016

They made an impossible deal happen they worked for hours to figure out a way for me to keep my budget with what I needed no other dealership would go threw this much trouble to make a deal work

Kenneth

May 4, 2016

sell rep very good and friendly it took too much time to finally leave with the new car :) :)

Jamie

May 3, 2016

I want to congratulate the technician and the service adviser Carlos Silvio, they did a very good job in my recently visiting with my 2006 Jeep Liberty. thanks Napleton. sincerelyJamie Marine.

Sheebah

May 3, 2016

Anthony Irby jr...HAS GIVEN THE BEST CUSTOMER SERVICE EVER ..HE GREETED ME IMMEDIATELY SUGGESTED SERVICE'S AND WAS KIND ENOUGH TO LET ME KNOW MY WARRANTY COVERED A FEW ITEMS..MY PAST YEAR EXPERIENCE WAS HORRIBLE CONSTANTLY TURNED DOWN FOR OUL CHANGES WAITING 4HOURS FOR SERVICE FRUSTRATED STAFF I TRULY HATED TO GO TO GET SERVICE....THE NEW STAFF IS DOING A AWESOME JOB...

Clarence

May 2, 2016

Your Sales and Service Teams are Professional, Honest, Caring and most of all efficient. Regarding Service: 0From the first telephone call to Alyce (sp.) to the drive home and pickup by Carlos and finally, being handed my car keys with a huge smile, from your Svc Mgr. Mr. Jackson; while stating "we fixed it," I was simply overwhelmed. Was my car really fixed? ~ Absolutely! Did I tell my friends, family, and Pastor where to buy there next vehicle? Yes I told each one & will continue to say with confidence ~"Napleton's Northlake Chrysler Dodge Jeep RAM!" Hats off to your Servive Team

Peter

May 2, 2016

My service consultant, Adam, handled the repair process very efficiently. My car was fixed within the estimated time, and was washed and ready to go when I returned to pick it up.

Jose

May 1, 2016

The people were nice and worked with us to get the price we wanted for the dodge ram 3500 that we bought

Lisa

Apr 30, 2016

Everyone from the technicians to management made my vist easy, hasel free and extremely accomedating even though I showed up last minute and in a jam. They made it happen! Everyone was very personable, it was refreshing.

William

Apr 30, 2016

Made appt was ready , and done quickly and the service rep was amazing. Helped me a couple weeks earlier with a problem as well. And very polite

Brian

Apr 28, 2016

The inviting welcome by the service advisor Scott Retzlaff and the ability to service my 2016 Ram 3500 Mega cab in-house instead of having to send me to another dealer.

Sammy

Apr 25, 2016

It was a no hassle, easy buying experience. Not a sales experience with any pressure. Mike, my Napleton representative was knowledgeable, courteous, and pleasant to say the least. I had already visited a Jeep dealer in Stuart (Wallace) and did not even get a timely return call. When I contacted Napleton, it was instantly evident that I was important. I had contact online -- was immediately e mailed. I had phone contact -- was immediately given a call back. I had face-to-face contact -- was given attention and helped my Jeep buying experience (my 6th Jeep) memorable in a most pleasant way.

John

Apr 19, 2016

RANDY! From the time she welcomed us, to the closing, Randy was an absolute delight! We had many laughs and she truly made the entire process a fun experience. Randy is a great asset to Napleton Northlake!

Gene

Apr 16, 2016

Everything especially your shop representative ADAM who was very efficient and considerate, the kind of person I would hire anytime. You're fortunate to have him. Gene & Jamie Doyle

Joseph

Apr 15, 2016

Service personnel were exceptional, they kept me informed about what was being done. My scheduled appointment was done right on time and the work was completed quickly.

Arthur

Apr 13, 2016

I was completely satisfied with the service of my Jeep. Your service representative conducted himself and a very professional manner answering all my questions and even following up with a phone call following his consultation with the mechanic who service d my vehicle.

Minerva

Apr 12, 2016

I live in fort pierce, and I have tried others and I keep driving all the way down to Lake Park because the service is always GREAT.

Larry

Apr 7, 2016

The young man was nice - he did what he said and nothing that was not needed and we were done in an hour. I couldn't believe it.

Steve

Apr 7, 2016

I made an appointment for oil change arrived and my car was taken to the rack right away the work was done quickly and Carlos my service advisor was very polite

Greg

Apr 5, 2016

I was reluctant to.go to.Napleton. but I decided to try and I am.just thrilled. Adam was so amazing and knowledgeable. He made me feel very comfortable and explained everything in terms that I could relate. If he leaves I don't know if I would ever get the same amazing customer service! Unfortunately I recommend a friend to go.look for a used Jeep right after my service and was not treated well. I was very disappointed to.hear that

Katherine

Apr 5, 2016

It was very hectic when I arrived but Jeff was very friendly and calm. When picking up my car the next day (I didn't get the vm until after they closed, my phone is not working properly) The gentleman there was very friendly and professional. Everything I asked for was done and I give an A++ for service :)

Leah

Apr 4, 2016

Everyone was very friendly. Dan my car salesman was down to earth and easy to relate to. He made both myself and fiance feel comfortable at the dealership. He was not pushy at all and overall I would come back to buy a car.

Van

Apr 4, 2016

Courtesy of service advisors and how quickly the work was completed on time. Everyone is friendly and the work was completed before I expected it! I bought my truck from Napleton's and the sales experience was positive. They were not pushy like some dealerships.

Karen Peterson

Apr 2, 2016

Always a pleasant experience at this dealership. They always go above and beyond to make us happy. Always refer friends and family to this dealership.

Christine

Apr 1, 2016

I arrived early for my appointment and was helped immediately upon the opening of the doors. It helped that I was the second one in line.

Joan

Apr 1, 2016

As soon as I pulled into Service department an friendly young lady greeted me and then introduced me to Service representative Anthony Anthony was very informative about what service my car would have and then showed me where to wait. Anthony kept me informed about what service was completed and what would be done next. Everyone was very friendly and well informed. it was a great experience.

Dave1948

Mar 30, 2016

I wrote in on line on a Sunday afternoon through Websales, By noon on Monday no one contacted me. I went to dealership and was told they do not have a websales dept and floor salesman helped me. Things went down from there. I did not want the payment that it would take for the vehicle I came in about. So we moved down 6 hours later , no food or drink, I settled for a less vehicle with the promise from the salesman that it had the Twilight likes and in the dark showed me how they worked. He was unable to slide the rear seat forward ( as it was still connected with the shipping packing)working with the Finance guy Michael and being exhausted, I ended up in signing for $5000.00 in add ons. the next day in accordance with the terms of the contracts I notified them in writing that I wanted to cancelled all add ons. NO ONE responded.. I sent countless emails to Sales Manager and Finance Manager. Finally he left me a voice mail saying they had been cancelled and it would take 8 to 12 weeks for the money to be credited ( purchased 1/25/2016) as of 3/30/2016 I have no refund and I am paying interest on that money. I wrote each and every add on and the response I got was they have no record of my vin number nor the contract number. Napleton is using my money, while I pay interest on it. They sold me a 2016 Dodge Journey with lockable lug nuts on plastic hubcaps and no key... they did not have key , I could not order key as I did not have any Key Registration form. SO I took it to Arrigo Dodge ( where I purchased my other Dodge) and for no charge they took the lug nuts off and removed the packing material from the sliding seat. I went to Napleton to look at a specific model.... and next thing I know I am in this situation. All I get is ignored and a line of bull. Run don't walk away from this dealership.

Kevin

Mar 29, 2016

Anthony got me in quick and answered all my questions. it was good and quick. Excellent Would recommend. recommend rec ommend

Ryan

Mar 29, 2016

It was the best experience I've had in a long time. They were very courteous, and the service was on point.

Kc

Mar 27, 2016

The service tech (Pat) was very helpful and courteous. Also, having a shuttle that could take me to work was a big help, and my driver (Zake) was very nice.

123jacob

Mar 27, 2016

Nelson Baez is hands down the most helpful sales person I have ever done Buisness with. He made the busing process easy and stress free. He went above and beyond to make sure we were satisfied with every little thing. This dealership is lucky to have him as an employee.

Ronald

Mar 26, 2016

ON TIME SCHEDULE - GOOD SERVICE & COURTESY - GETSME IN & OUT PRETTY QUICKLY FOR A LATE AFTERNOONAPPOINTMENT - THE TOTAL (29 POINT ?) CHECK OF MY VAN, ALTHOUGH IT HAS ONLY 16K MILES - ETC, ETC.

Odette

Mar 25, 2016

Adam in the Service Dept was patient, professional and personable. It was obvious I had never visited this location and he made me feel welcome.

Donna

Mar 23, 2016

Our salesman Michael Capicola was very helpful, friendly and went above and beyond to make sure we got what we wanted for what we could afford. He was very knowledgeable about the 2 vehicles we purchased as well. He is a asset to your team. Also your finance director Michael made sure we left with peace of mind helping us get the gap insurance! Everyone there is very friendly and welcoming even though they weren't working with us and made us feel comfortable

Disgusted

Mar 20, 2016

I'd been looking for a jeep wrangler for over a month. I came across an internet ad on Napleton Northlake Chrysler/Jeep/RAM website that interested me. I called the dealer to see if the Jeep was still available, and spoke to "Don" who assured me the 2014 Jeep Wrangler Sport VIN#1C4AJWAGOEL281271 was there. We asked him if the picture on the ad was the actual vehicle, because the tire size didn't seem to match the description they had. He said to hold on, he'd go out and LOOK. A few minutes later he came back and said that it had 18" tires. I told him it was a 3 hour drive (one way) from Cape Coral to Palm Beach Gardens. He said no problem, it would be there waiting for us. As we were leaving to drive over, we texted him to say we were on our way. We also texted him again when we arrived. We didn't get any response back either time. A young guy was standing outside the front door as we walked up, and introduced himself as Jason (or Justin) who had only started working there 2 weeks before. We said we were here to see Don. We walked inside with him and he said he'd find him. He returned a few minutes later saying Don was at a Doctorr's appointment, but HE could help us. We showed him the printout of the ad and he told us to wait so he could locate it. After 15 minutes of waiting for him to return, we walked out into the parking lot to find it ourselves. There was only one jeep in the lot and it wasn't the one we were there to buy. Jason came out with a manager (DJ Nicols) who told us the Jeep in the ad was sold earlier that day. We wanted to know why DON didn't tell us that when we had called, or texted us back to save us the long trip!! DJ said he didn't know why but "it's gone...it happens, but we can give you a deal on this other Jeep" (which we were standing next to) and tried to hand us the keys and said "take it for a ride." We wanted to look at it first, and opened the doors to find the interior completely worn and trashed and the carpeting basically thrown in (not original). This was a Jeep that supposedly only had 12,000 miles on it! We asked to see the CarFAx, which had no record of ownership prior to 11,000 miles. The first entry was the AUCTION that Napleton purchased it from. We suspected that it was previously a RENTAL Jeep from one of the Caribbean islands, which we'd been finding often in our search for a low mileage Jeep. We didn't bother taking it for a ride and thanked them for having us drive 6 hours round trip for an obvious BAIT and SWITCH SCAM. We wasted our entire day (and gas) 300 miles round trip for nothing! We would NEVER recommend Napleton Northlake CDJR dealership to anyone interested in buying a car. These people knew all along that the Jeep in the ad wasn't even on the lot and made it sound like it was. Don't trust anything they say, they outright lie to you with no conscience whatsoever. CHRYSLER SHOULD BE ASHAMED TO HAVE THEM AS A DEALER! The following is the email from DMcCainatdealer-care.com after our phone conversation. My name is Don Mccain, and I want to personally thank you for your recent inquiry with Napleton's Northlake Chrysler, Dodge, Jeep, and RAM. Please know I am here to take care of anything you would ever need during the decision process. Although I am your Internet Sales Consultant, I am also your personal concierge assistant for the General Manager. It would be my pleasure to answer any questions you may have at any point. I would like to set an appointment and have you visit our beautiful showroom. Sincerely, Don McCain Business Development Napleton Chrysler, Dodge, Jeep, Ram 3710 Northlake Blvd, Palm Beach Gardens Fl 33403 561- 625-4790, ext 2327 513-476-4989 ***Please don't bother responding to this complaint, Stacey Arnold from Napleton. It IS what it IS and there's nothing you can do to change what already happened.

Jeorge321

Mar 19, 2016

From a professional greeting at the door to the signing desk, nothing but a perfect experience with this dealership! The sales and finance staff were able to get me into a beautiful diesel truck, even with my challenged credit. They fought tooth and nail to get me approved, and finally did it!!! I've been to many dealerships within the last 3 months and non have succeeded. Many thanks to the Napleton team! Make sure you ask for Nelson Baez!!!

blackram1500

Mar 18, 2016

My first experience with this dealership did not go as well as I would have hoped. However, the dealership (as well as my sales rep Jim) wanted to let me know that they take customer satisfaction to heart. After going back and forth over a few trucks, I left with a great truck for a great price. I'd recommend this dealership to family and friends.

mightymite11

Mar 18, 2016

If you are going to do businesses with this dealership have a calculator in hand and multiple websites to check their numbers. They will not give you a price breakdown; instead they simply write numbers down and point until you agree. Well they showed me OTD price and a lease price. They were two different prices. The price I agreed to purchase the car for is not how they calculated the lease payments. When I questioned this in the finance office it was immediately explained away. They dont go over the paperwork with you. Just sign, sign, sign. However, after really delving into the paperwork at home I discovered my sales prices was unknowingly raised over 2k. I WOULD NOT RECOMMEND THIS DEALERSHIP AND THERE UNETHICAL BUSINESS PRACTICES.

Carolyn

Mar 15, 2016

Pat was very courteous and explained the problems re: my van very well. In spite of the construction and remodeling work going on all around them, everyone seemed to be friendly and helpful.

Michael

Mar 15, 2016

Service dept. greeted with smiles and made eye contact upon arrival in service area . Explained time and options on service. Showed me where my van was parked after service was complete .

Richard

Mar 15, 2016

Service understood my problem and assured me they would they would address the problem after picking up vehicle problem seemed better but will have to drive vehicle further to see problem is fully corrected

Richieq562

Mar 12, 2016

My sale man Nelson Baez was a great person and would really recommend him . He did stop until I was happy thanks you guys a lot

VMOslund

Mar 12, 2016

Very friendly staff! James and Sal were amazing! Great experience and would recommend them to anyone. They made the car buying expericnce one to remember.

rw1505

Mar 8, 2016

leased a 2015 dodge viper and used 2007 Porsche as trade value of 53K, payoff was 26k, down payment was 10K balance of 17K to be mailed to me. Have not received the balance, all I get is bs from andy kirschenbaum who says he is a manager, I call every day, still no check.do not purchase or lease from this dealer, they lie cheat and steal, no I need to hire an attorney to sue them, they even already sold my trade in to someone else.

Geofresh85

Mar 7, 2016

Great service, very friendly sales employees, and very easy to negotiate with. Jim is very friendly, help us the whole time with questions about the car

Chris

Mar 3, 2016

I made a 1130 am appt at 1125am. Was able to get right in. Car was diagnosed with less problems than what I thought was wrong and fixed the same day. Adam Hamill was my associate who was also training someone. Both were very courteous and straight forward.

Matthew

Mar 1, 2016

Service writers were very friendly! As I work at another dealership I am keen on customer service and I thoroughly enjoyed my experience at Napleton.

Jaymcwings

Feb 29, 2016

It was a nice experience right when I came through the door to look at the dodge Ram truck. They made me feel comfortable with no real pressure to buy. James Thomas showed me the facts on the truck and overall I would tell other friends to go see him. Didn't think I would make a deal the first day looking but with as nice experience I don't think anyone would have been better than James Thomas. Also the finance guy was great as well I believe his name was Sal, very nice guy! Keep up the great customer service!!

Cindy

Feb 27, 2016

My Service Adviser, Adam, made my experience exceed any expectations. He made sure everything was completed on my vehicle and went the extra mile.

Robert

Feb 27, 2016

Excellent customer service by Adam whom I met initially.Wonderful and welcoming personality and effective service provider. IYou now have a permanent customer because of Adam and his excellent management style to the customer.

Nick Beck

Feb 27, 2016

Great test drive, great service, great sales people. Randy and Terry did a great job, and I will recommend the dealership to all my friends and family.

Wilfred

Feb 26, 2016

How professional the service men are. Knowledgeable and converse with me and being treated as a person not a number.

Christopher

Feb 23, 2016

They were able to get me in within a few days of experiencing problems associated with a recall on my Jeep

Isaac

Feb 23, 2016

In spite of the construction of the new remodel dealership, everything was seamless and the wait time was less than expected.

Margaret

Feb 16, 2016

THE SERVICE MAN I DEALT WITH WAS VERY UNDERSTANDING OF THE FACT THAT I HAD BEEN VERY ILL IN 2015 AND COULD NOT STAY FOR A LONG TIME. HE GOT ME THRU ASAP.

Daniel

Feb 13, 2016

nice people smiling faces helpful and want to please you not just sell you something you do not really want

Stephen

Feb 10, 2016

Jeff your service manager went above and beyond the call of duty to make my experience at the Appletons a pleasant one . I am looking forward to my next purchase

And1984

Feb 10, 2016

I took my jeep in on Saturday due to having a light on, while at it I figured I'd have everything looked at. Monday, I received a call letting me know That there were quite a few things that needed to be fixed which I was ok with and told them to just take care of everything mean while I was told it would be ready later that day, I then received a call saying sorry, I didn't recieve the part but it will definitely be ready tomorrow. I call quite a few times no answer finally I recieve a call back only to tell me my car will NOT be ready.. I kept calm no worries. Today, I pick up my car when I go to leave $1000 later my horn starts going off and will not stop. I call 5 times and can't get the guy who was helping me on the phone when I finally drove back to the dealership, I asked for a loaner car since I needed to get back to work and he tells me he doesn't have any available and doesn't even offer me a ride. they take a look at my car and disconnect the horn until they order a new part which they expect me to pay for.. Absolutely, ridiculous considering I just paid you $1000 to fix everything including the horn.. They also left their trash in my car (coconut water bottle) I will not be returning to them!!!

Lester

Feb 9, 2016

Effort from staff to help an any way they could, from offering something to drink, to showing and explain feathers of the vehicles I was considering to buy.,

ryang

Feb 8, 2016

I have to put one star because it won't let me post a review - otherwise I would rate it at ZERO stars. My wife and I both inquired repeatedly about a vehicle, and each time we did with an offer, they would tell us that what we offered sounded great and they could do it. Based on that, my wife and I took time off to drive the almost TEN hours to get there, only to be called back by a very, very rude female manager who 1) lied to my wife about being the person making the decision about prices (so that she could play a good cop/bad cop routine I guess?) and 2) laughed at me when I repeated my offer and then wouldn't even let my wife speak about why she was offering the price (which was FAIR) that they had previously agreed to. Bottom line - this dealership and its management will rip you off and not honor the agreed price. They will also be rude, condescending, and incredibly sketchy when you communicate whatsoever with them. DO NOT WASTE YOUR TIME.

Ashley

Feb 6, 2016

Steve is great! He had me in & out, also pointed out needs for my vehicle that weren't previously discussed.

Glen

Feb 4, 2016

My salesperson James Thomas Jr. was outstanding. Very pleasant, not pushy and extremely helpful. Could not have been happier with him. Everyone was helpful at the dealership and I did not feel I was being pushed to buy. This was a pleasant buying experience.

Robert

Jan 30, 2016

The servicing of the transmission in my 2014 Grand Cherokee by your service dept was excellent. Scott was very helpful as my service coordinator. The man who did the trans. work, Ramon, did a great job. My jeep now runs like it was new again. I'm very pleased with the work you did.

Carolina and Felix

Jan 23, 2016

We purchased a Ram truck in January 2016. Brenda Mcguire was our sales consultant, we were very please by her professionalism and attention to detail during the sales process. We would definitely look for her next time.

Daniela

Jan 19, 2016

I took my car to Napleton, for a ignition switch recall. Made an appointment with Rich. When I got to the Dealer there was no Rich working there, found out that we was making appointments only and was gone for the day.. Anyway, at the service area they tried to help me. They got my car in to change the ignition switch and told me it takes approx. 3 hours to fix it. When asked about a ride home with their shuttle, they told me to look up when the shuttle van will show up. No waiting room for the service customers...pretty much you are on your own. I was waiting 30 minutes outside in the cold,until my husband picked me up. Right after I got home they call me to come and pick up the car, instead they could tell me wait for the car to be fixed within an hour. Now driving the car after they change the ignition ,smoking smell comes out when using the A/C or the heat. So I took the car with one problem, and got it out with a different one. Very, very disappointing...I took my car to Napleton, based on the good review on their website. I should read the bad reviews instead...I am curious what their customer service manager have to say about this bad experience and how will fix my car back to the initial working condition.

Carl Napolitano

Jan 18, 2016

I have been a long time customer of Napleton Jeep on Northlake Blvd in Palm Beach Gardens Florida. I have purchased two vehicles from them in the past. Their service has been on the decline for some time now. Two years ago I found a new repair shop to work on my Jeep because of this. The last straw was today when I brought back a battery I had purchased from them 3 years ago. It was a 72 month battery and after approx 36 months no longer worked. I didn't blame Napleton. They didn't manufacture the battery, but I did buy it from them and they installed it. The hassle they put me through to replace the battery was unbelievable. I was told that I couldn't just bring the battery back but had to have the battery in the vehicle for them to inspect. I was not told this when I called the dealership and asked about having the battery replaced. They simply told me over the phone that I would need to exchange the old battery for a new one and pay any prorated difference for the usage. After being told I had to bring the car in with the battery in the vehicle I explained that the car would not start with the old battery installed and so how was I to get the car to the dealership. The response from the service representative was " that's not my problem". I ended up having to buy a new battery at full retail price and so my so-called warranty was useless unless I re-installed the dead battery in the car and somehow got the disabled vehicle into the dealership. They showed absolutely no regard for customer service and made no attempt to help resolve the problem. It was my problem, period. I had to purchase the new battery because I was in no position to leave without one as my vehicle was "dead in the water" without it. I will NEVER return to that dealership for service or to buy a new car and will make it known to any friends, family or business associates of the POOR service and lack of concern these people have for their customers.

MikeM123

Jan 14, 2016

Well, I've tried to be very optimistic and positive about my past experience at Napleton's, but my horrible experience has gone too far. I originally took my car in to get an oil change, inspection, a flat tire fixed, and to see if they could pin point a squeaky noise coming from the rear of my car. I was very upfront about my lack of car knowledge, and was aware that my 2006 Jeep probably needed more work done than what I initially brought the vehicle in for. My goal was for the service team to be on the same page as me, and to take care of the issues I had brought my car in for and not to take my lack of knowledge for granted to oversell me on less important details. Unfortunately, I have now spent nearly $1,000 and my car is just as squeaky as before. Sure, part of the $1,000 includes the oil change, inspection (they covered), fixed flat tire, but I was told by replacing the rear rotors, rear brake pads, and front and back differential fluid that the squeaky, annoying sound would be gone... it's louder than ever!! In conclusion, my nightmare is true. When people told me to get a second opinion, I ignored them because I trusted Napleton's staff to take care of me. I am not pointing fingers at anyone in particular, but I truly feel like I was misled and betrayed by a company (Chrysler) that my family has always driven. Being new to Florida, Napleton's was the first car place I have taken my car to get serviced. Let's just say, I'm 0 for 1...

Colleen

Jan 9, 2016

I had an appointment and arrived on time. I was greeted cordially by an employee and my vehicle was ready for its work. I was waiting and was told the wait time would be about 2 hours. It was a little less than 2 hours and I was pleased.

Rebeccca

Jan 4, 2016

Michael was wonderful! He communicated with me very well and took care of everything so I didn't have to worry at all. My car had even been vacuumed when I picked it up. This has been my best experience at Napleton in the 5 years I have owned my car all thanks to Michael and his team.

Donna

Jan 3, 2016

I was treated most kindly and have nothing but great things to say about the entire service team!! I love that they don't try to upsell me on anything further than what I need for all of my visits!! And, it is appreciated

"

Jan 1, 2016

reminded me of a recall that was pending completion & was able to do it at the same visit.Service agent Michael was pleasant and helpful.

Kevin

Jan 1, 2016

OUR SALESPERSON (RANDY) WAS VERY HELPFUL AND KNOWLEDGEABLE. THE ENTIRE PROCESS WENT SMOOTH. WE WOULD HIGHLY RECOMMEND. YES YES YES YES

Ashleigh

Dec 30, 2015

James Thomas was extremely helpful and knowledgable. He was easy to talk to, ask questions of, and never made us feel pressured. We felt very confident buying from him.

Ely

Dec 30, 2015

The staff was very attentive and knowledgeable and most importantly they helped me to purchase the Jeep that fit my needs and budget also I received it fully registered with a full tank of gas and it was clean & shinny ready to go for the first spin.

Kenneth

Dec 20, 2015

the sells person JETRO was very nice- helpful and didn't rush or push me to get something other than what I was looking for very very good A+

Lizzie

Dec 15, 2015

Christopher was an excellent representative of your company. When ever I need service I will definitely request him to render my service. He shared things about my car that was very loving. I am an 82/83 (83 January) person and the care he gave me showed so much compassion . Very fine young man. Hope you appreciate such a caring employee.

dcsw005

Dec 15, 2015

I had such a great experience once again! My sales rep Angel was very helpful and understanding to my needs. I also want to say thanks again to the sales manager Atillo Tirillo for also understanding my needs and really caring. I also want to say thank you to the finance department! Thanks again everyone!! Thanks Chris Schwartz.

Anastasia

Dec 14, 2015

Donna and Anthony were both very patient with us as we found the best option for our new Jeep Wrangler. It was a long day at napleton finding the right fit but we left very happy with both our service and our jeep.

MadRick

Dec 4, 2015

Sales person was great. Rest of dealership knows nothing about customer service. Bought on 11/13. Walked in with pre-approved loan from Chase, but dealer said they wanted to finance. Still waiting for my trade-in to be paid off. Had to make additional payment on trade-in in the interim. Can't get refund for service contract on trade-in until proof of lien satisfaction. Can't get promised Nav upgrade until loan is in place. Numerous calls, emails to dealership go unreturned. Worst experience ever. If I could get my truck back and return the Jeep I would.

Mark

Dec 3, 2015

You FINALLY have competent people working there. I pulled my Jeep in and Michael came up to me almost immediately. In the past, I would stand there for 10 minutes trying to get someones attention. Michael was extremely helpful.

Aurora

Dec 3, 2015

I have to say this is the best I have been treated at a dealership. Friendly service, honest people, professional and knowledgeable. We bought a beautiful Ram w/ Donna and she worked sooooo hard to get us the best deal possible! And it worked! This is the 8th Dodge we buy, but the first time at Napleton. If you want good honest service and the best deal possible, go to Napleton. They fight for your business and will try their hardest to get you what you want. We are elated!

Leanneklaas

Dec 3, 2015

Love my new jeep, James Thomas, was very helpful and everything was done in a timely manner. :) great car dealership. I'm so happy to have my dream car!

1971vette

Nov 30, 2015

James is a great salesman. Very professional and knowledgeable, great buying experience! He went above and beyond to get us the best price possible. We are pleased.

D. DiCarlo

Nov 30, 2015

James worked with me and found me the perfect car for my new career. He went through all the details and spent a good amount of time with so I understood all my Jeeps features. Would definitely go back to Napeltons. .

joelen1

Nov 30, 2015

I had a good experience with salesman James Thomas. He was patient, concerned and called or texted me promptly. Went out of his way to make me happy. Good guy.

Pasquale

Nov 30, 2015

One of the very few times that I can honestly say that purchasing a vehicle was a pleasure. James Thomas was a refreshing change fromthe typically aggressive sales person. And he actually did what he sad he would!! I'm 72 years old and have 50 years of experience.

captcroc

Nov 28, 2015

With myself having formal experience in the car business and being very familiar with the operations and aspects of a dealership. I must say my wife and I were very satisfied with the way we were treated by the sales man Mike sanicola and atillio the manager. All aspects of our trade and new purchase workout very well. I've been all other car dealerships within a 50 mile radius and I would not even consider going back to any one of them except this one. You're treated as a person and not a number. Like any any large purchase you need to be well informed and expect what you want in the end and that's what we got!

pham5577

Nov 28, 2015

Just wanted to say what a pleasure it was working with Napleton's Northlake Chrysler Jeep and Dodge Ram and especially our sales rep Shelby. My husband and I recently bought a black 2014 dodge ram and had smooth sailing the entire time. We were able to test drive our vehicle without any interruptions, inspect the vehicle with our questions answered by Shelby himself and also sit down and negotiate to a reasonable price we both agreed upon. I thank you again for the great deal and customer service. We will be back again and will surely recommend this dealership to others.

sean.kiltau

Nov 27, 2015

Tyler and mike helped me with my jeep grand cherokee overland and went above and beyond my expectations. They took the time to find me the right model and we're very honest through the entire process. Will definitely buy my next car from them again

Taylor

Nov 26, 2015

The customer service was amazing. Chris stayed in contact with me and made sure everything was done in a timely manner.

Steven

Nov 25, 2015

Scott did a very good job getting the starting problem with my truck resolved. I added several other issues I wanted addressed and he took care of everything.

Kimberly

Nov 18, 2015

Mitch Silver was excellent. He was incredibly helpful in helping myself and my wife find the vehicle that was perfect for us.

Luis

Nov 18, 2015

The service was excellent and your staff is very professional and courteous. I am very pleased with the job performed on my Jeep.

Jason

Nov 16, 2015

I loved everything about my experience except for the wait. I was there over 5 hours. All employees in every department were more than helpful!

Anne

Nov 15, 2015

Quick knowledgeable service by professional team. Solution driven approach. Capable finance team. Attractive facility beautifully maintained. Shows car models well.

Deborah

Nov 8, 2015

Scott was very helpful and the time frame he gave me that I would be out of there was spot on.

Gregory

Nov 4, 2015

My service representative was very informative and kept me up to date on my vehicle service. His name is Joey.

Mancil Mascarenhas

Nov 4, 2015

Just traded in my 2013 4 runner for a challanger rtplus , the buying experience was very pleasant and my salesman Mr Jethro was very helpful in getting me the exact car that I wanted.

Upset

Nov 3, 2015

My brother put down a deposit for a car we wanted to purchase. They told him they would hold it for a week until we could get there from out of town. We also called on 10/31 to make sure they did not need more money to hold the car for a week and they told us it was not necessary. Not necessary because we just found out the day we called to ask they sold the car. I guess they needed the sale for the end of October. They were not going to tell us and let us drive or fly down there to purchase the car and then try and sell us something else which was told to us by another employee that works there. Now we are left with no car and a plane ticket to go there to purchase the car. Customer service goes a long way and obviously they have none. Do not trust them.

Patricia

Nov 2, 2015

I booked an appointment the week before service for a recall and Joey actually pulled the part and set it aside for my appointment. Good thing too because then all parts for that repair were on nationwide backorder.

Amanda

Nov 1, 2015

Everyone was very friendly and had our best interest at heart. We felt like we were made a priority from the time we arrived to the time we left.

Carmen

Nov 1, 2015

Very thorough about the lease experience with attention to detail. Spent much time in showing details of car being purchased.

Pdrohan

Oct 30, 2015

I went to Napleton Northlake because we had a good experience with Napleton Hyundai previously. I went in to look at a used Chrysler 200 and wanted to test drive it. Next thing I know, the sales manager comes over and tells me that I will get a better deal on a new vehicle. I tell them I need a lower payment then I was paying currently, had no money to put down and I knew I had negative equity in my trade. The next thing I know, I am test driving a $26,000 Dodge Dart with all the bells and whistles and I was told they could make something work. Then the sales manager comes back and says why dont you test drive the Chrysler 200 brand new. Again, waaaaaaayyyyy out of my price range. Tells me not to worry, they can make it work. So, as previously stated, negative equity, need lower than a $420 payment, and no money to put down, they come back to me saying we can get you into the dart with $3800 down, and $450 a month!!!!! I tell them AGAIN, no and they go back and forth around the dealership out of sight ( did I also mention, they would not give me my key back to my car so I could not leave???) Spent over 4 hours there, with no deal, even though they said a bank approved me for a loan, but not told which bank, or for how much. I finally demanded my key back, and left. 2 days later I go to Arrigo with the same requirements, and the salesman sat down and worked out what he thought I could afford BEFORE driving any vehicle. I was able to get a deal done for a new 2016 Jeep Patriot, with a LOWER payment, NO money down and traded in my car, all in UNDER 4 hours with no games being played.

upsetbuyer

Oct 28, 2015

I had an issue that morning with the backup camera and radio on my Kia Sorento (thinking fuse problem) so headed to the Napleton Kia on Northlake. The previous eveninh I had been looking at trucks online and saw a beautiful Ram truck at Napleton CJDR. Before stopping in at the Kia dealership I decided to take a peek at the Ram truck as it is across the street. was met by Mitch Silver a great guy and who I have no complaint with at all. He gladly showed me the truck and I fell in love with it. I explained to Mitch my financial situation (low or no money down, upside down on what I owed on Kia etc) he said lets give it a shot, I thought the worst that could happen was a "no and I was pretty much prepared for that. We sat down and another gentleman went to look at my Kia for evaluation. Mitch and I bounced back and forth on down payment, payments etc. The evaluation revealed a problem with brake light, ABS light and incline lights being on on the dash. Now I am very concerned about what is up with the Kia. Mitch who had left to speak with a manager returned and we once again began discussing trade value etc. He left and returned with a huge grin. I now was approved for the truck! various paperwork was filled out (not finance) and I was introduced to the service manager, parts manager etc. in case I needed anything in the future with the truck. As other customers were ahead of me waiting to see finance person Mitch and I went over in MY truck to drop it off to be detailed. once thru we returned to wait for finance to sign the paperwork. At this point I had been at the dealership for almost 5 hours and it had been almost 3 and a half since being told I was the soon to be owner of the truck. At 545pm Mitch walked up to me, handed me the keys to my Kia and said they are still trying to get you financed but it does not look good so call us in the morning. I already knew the answer when told this morning no deal.I was furious! I did not mind the fact that I was not approved by lender as I knew that was a possibility going in because I owed too much on my Kia. What set me off was being lied to about being approved and kept at the dealership for hours thinking that I was going to be driving a truck home. I even had other sales people come up and say they had buyers for the truck but it had been sold to me. I will never set foot on a Napleton lot again. Nor will my wife who had purchased a 40,000 dollar Nissan from Napleton in May. Can't get financed..no problem thats life. Lie to me..shame on you and the other poor buyers you try to con.

Ashley_305

Oct 23, 2015

I was very satisfied with the good customer service by my salesman jethro overall i would give him a 10 because he was very knowledgable about his product and any questions that he didn't have to my answers he got his manager who involved and i was very happy and thanks to the team at napleton Chrysler on northlake for putting me big smile on my smile by????I Absolutely love my Dodge Dart 2015 you guys rock...!!!!!

Victor

Oct 22, 2015

STEVEN COUTEE WAS COURTEOUS AND PATIENT. HE TOOK TIME TO ANSWER ALL MY QUESTIONS. AS USUAL, THE APPOINTMENT WAS DONE QUICKLY AND PROFESSIONALLY. THANK YOU NAPLETON!

Mary

Oct 19, 2015

There was no frustration or stress involved. The salesperson was very friendly and used our name when speaking to us.

Aaacar

Oct 18, 2015

Rocco was very informative salesmen made experience very pleasant answer all my questions treated me like family thumbs up would definitely buy from him again

colonel

Oct 18, 2015

Walked in unknown. Greeted enthusiastically by Mark Andrichak and with genuine warmness. The dealership was not crowded and everyone was pleased to help over two visits. Salesperson Donna, Sales Manager Andy as well as the gentleman in the finance office. While I had a somewhat unorthodox proposal Mark who led the effort could not have been more helpful.......simply put I felt more like a friend he was trying to help than a customer.

Spatel7

Oct 18, 2015

Had a pleasant experience with rocco treated me with respect even though im not ready to buy yet and will definitely recommend to friends and family. He answered all of my questions

Noahscoupons

Oct 17, 2015

Came in wasn't quite ready to buy and then I met Rocco was a pleasure to work with.. will tell my friends to go see him

Yohaira

Oct 17, 2015

Amazing service, very professional. He was very knowledge of the auto features. I'm very pleased with my sales person. I'm very happy with my purchase.

Ken B

Oct 15, 2015

I finally found the used truck I was looking for and got the deal I wanted. Salesman Dona was great.The truck had some issues and they agreed upon to fix and I was had to give them 4 days to complete(fair).The truck was 4 days late on the agreed day of pick up. On the pick up day it was not ready. They dropped the ball from sales to repairs very bad. I tried to leave twice but found other issues they didn't complete. They really need new management so customers don't have to wait. Or give them a class on integrity.

Dzuks38

Oct 12, 2015

Angel Rodriguez was very friendly, courteous and he truly listened to what I was looking for In my new car and pulled around in the perfect one! In the past I've spent hours at the dealership, but this was really quick considering and they listened to my needs and my concerns and were genuinely interested. All in all, GREAT experience! Go here and ask for Angel!

slaga86

Oct 12, 2015

I see below there are some bad reviews, but I can't say enough good things about Argenis Angel Rodriguez.He really knows customer service and how to treat the customer right, and that the customer is always first!! This was my first time buying as car and he made my experience so comfortable and easy, and I knew I could really trust him!!!I can't say much about the other people because I didn't talk to many other sales people but they all seemed nice.

ssnh

Oct 9, 2015

When I arrived for my 1 PM appointment for an oil change and tire rotation on Wednesday the Service Writer told me they were "slammed" and wouldn't be able to work on my car for over an hour. I rescheduled for Friday, same time. I arrived on Friday and the Service Writer took all my info but said nothing about wait times. After 2 and 1/2 hours, I hunted down the Service Writer and asked about my car. It was still sitting were they had parked it. Untouched! How much time does it take to do an oil change and tire rotation? Does the fact that I had set up two appointments mean anything? My take away is that Napleton's must be poorly managed if they cannot accomplish a simple task given two chances to prove otherwise.

Allison

Oct 5, 2015

Joey is the service department has been our only pleasant experience about purchasing our car there. This time was the first time since our purchase that I didn't want to go in there with a baseball bat.

Arnold

Oct 2, 2015

Salesperson,Steve Selou was created! Needed him to get us through a challenging buying experience which is slow! Need a really good salesperson to move everybody else along

Marquita

Sep 28, 2015

Steve did a great job making sure everything was going to be taken care of. TJ is a great service tech, very experience young man and informative.

Raymond

Sep 25, 2015

Mr.Baratta is the best..He is very professional and treats you so respectfully that anybody would appreciate him.Also the other guys inquire if u are being helped.I really like that!!!

Charles

Sep 14, 2015

I was able to get a convenient appointment time. They were fast and efficient. Everyone was very nice and professional.

Lawrence

Sep 10, 2015

The service advisor , Steve, is efficient and communicative . The service was done in a timely manner and I was given a ride home and picked up by very good personnel

Zoltan

Sep 9, 2015

This time, the agent was going out of his way to do the service right considering all the wrong that was done before.

Bret

Sep 4, 2015

Chris Greineisen and the other gentleman (wish I had his business card) that helped us were very professional and courteous.

Michelle

Aug 31, 2015

I got the exact car i wanted at a reasonable price. The customer service was excellent. The sales manager Andy Kirschenbaum, sales rep Luke Pomper, and Sam in the financial department were ABSOLUTELY wonderful. I highly recommend Napeltons and the gentleman I worked with to all my friends.

Sheila

Aug 31, 2015

Roe greeted me immediately and processed quickly. I also received a courtesy call to let me know my vehicle was ready.

Linda

Aug 25, 2015

The dealer name Angel Rodriguez was very kind, patience, polite, respectful, people person, and most of all he have a loving heart for people.

Nancy

Aug 25, 2015

Positive experience. Steve was very helpful, polite, and informative when explaining what the computer showed to be the issue. He was also knowledgeable as to the factory and extended warranty coverage. Although the computer had assigned me to Chris there were a lot of customers when I arrived and Steve stepped in to assist. After the work was performed, Chris took the time to explain to me the work that had been done to the car to correct the issue I was having and additional maintenance, etc. So far, the lights on the dash have not returned so I believe the issues were addressed and repaired.

William

Aug 25, 2015

FAST AND FRIENDLY SERVICE. THE SALES ASSOCIATE THAT HELPED ME WAS FRIENDLY AND KNOWLEDGEABLE AND KEPT HER PROMISE ON HOW LONG IT WOULD TAKE FOR REPAIRS

Yoshua

Aug 24, 2015

Mr. Eldabbas provided us with exceptional service. He is the quintessential financial adviser. He is the reason we will be coming back for years to come. Brenda the sales person was also very helpful and very assertive.

Walter

Aug 22, 2015

Job was done in an acceptable manner. Waiting room TV is very noisy and on an awful channel - I waited in the hallway computer stations.

Doug

Aug 19, 2015

Time was taken to explain to me why repairs needed to be done & what the time line would be for job completion. When the anticipated time of completion was no longer accurate the service personnel were able to make things right by providing an acceptable vehicle to drive until mine was ready.

Juan

Aug 12, 2015

It was a great experience, because it was the first time we buy a new car , the seller was always attentive to our questions and oriented us very well in this new purchase

Ryan

Aug 12, 2015

Brenda and Luis are both great to work with and literally went out of their way to make this work for me. Their effort was much appreciated and will not soon be forgotten.

Joao

Aug 3, 2015

I had a great experience from the time I started dealing with the general manager! The previous service advisor was not listening (he showed very poor customer service skills!).

Lynn

Jul 27, 2015

Everyone was very attentive and helpful to help us select the car that would be best suited to our pocketbooks and needs.

SE

Jul 25, 2015

When I leased a new car and the engine light came on within 24 hours, I brought it in and they tried to upsell me on some kind of air in the tires (acting like I needed it) and the car was not even 25 miles old. At the end of the lease, they tried to require a dealer fee of thousands of dollars to buy it out, even though the buyout was spelled out in the contract. I contacted corporate and bought it out directly.

Jane

Jul 17, 2015

The salesman, sales manager, and finance manager were very friendly, not intimidating and made the experience fun. I would definitely return for another lease or purchase in the future and have already referred friends here.

Babette

Jul 15, 2015

We pulled in without an appointment (for the second day in a row) and were attended to immediately by 2 separate individuals. Our issues were taken care of without incident. We couldn't be happier. In particular, Steve Coutee has seen to our every service need and has been attentive, professional, accommodating. What a difference from so many other service centers at other dealerships! Thank you!!

BadExperience

Jul 8, 2015

As I arrived at my appointment time only to have to wait for an hour and 1/2 before asking about my car which never made it inside the building to be serviced. Why bother to make an appointment if you're stuck waiting over an hour before the car gets serviced? I will never recommend this dealership to anyone for anything.

JeepGirl

Jun 25, 2015

I purchased my Jeep at this location last year, despite the horrible way the salesperson treated me just because I liked the car and they had it in stock and I could drive it home that day. When I went back to review the features of the car, the salesperson had no idea how to use any of the features, including the mirror adjustment. he had to ask another rep for every question i had. When I left, he had cleared the engine timer, my car controls were in Spanish, he had erased the connection between my bluetooth and my cell, and several other issues. I left multiple messages to speak with the Sales Manager and Regional Manager to voice my frustration and the only response i ever received was ads!I vowed to never use them again but I have a warranty claim on the car. I have left 7 messages with no response just to make a service appointment. I finally got a person who would help me, but that was after being transferred 4 times. This place is a joke. I don't think I'll even get the warranty service done there even though it is closer to my house. Do yourself a favor and don't go there!

Sonny

Jun 23, 2015

An absolute hole of a dealership! With their old school tactics and run down store, you would think this place was stuck in 1992! I don't have the patience to rant on about this scabby joint. Don't go there to buy anything.....don't go there for service.......don't even go there for employment, as you'll loose all respect that you ever had. RUN FOR THE HILLS!

Vmcneal82

Jun 22, 2015

After my husband went by thier lot and we saw a 2015 Dodge ram. We called they sales department and spoke with Will. Who informed us the truck was stickered at 58,000 but, was on Internet special for 48,000 and would accept any reasonable offer. Will told us to go in and speak with Kerryanne.Who passed us off to Megan. Who then passed us off to Donna because she'd forgot she had a appointment. Then the management came over and told my husband the truck was actually valued at $72,000 sorry that we were misled that the discount of 58 was only if you qualified for certain incentives that they offer. We're paying cash we don't need finance incentives. This is just three months after we went to Naplelton Kia. And they had told us that we could not qualify for a loan because my husbands credit had a score of zero. My husband and I went to another local dealed the same day and financed me a 2013 Volvo. They are scam artist and completely fraudulent. Don't waste your time.This is the message they sent me HUGE SALES EVENT TODAY!A beautiful Monday Afternoon to you from Napleton Chrysler Jeep Dodge Ram & Hyundai on Northlake Blvd!***GREAT BIG SALES EVENT GOING ON NOW*** JUST COME IN, WE WILL NOT WASTE YOUR TIME!Thank you from Napleton's Chrysler Jeep Dodge Ram & Napletons North Palm Hyundai on Northlake Blvd. (561)625-4780*** We will accept ALL Reasonable offers. ***Just come in today! We truly want to earn your business when you come into our showroom. You qualify for Special Insider Pricing from Napleton CJDR on Northlake Blvd (561)625-4780.Our manager's will do whatever it takes to earn your business today.Whether you are Leasing or buying! We want to earn your business today.*No matter your trade *No matter your credit *No matter your situation- we will help you today.All you have to do is come in and ask for Kerryann We are located at:3703 Northlake Blvd * Lake Park * FL 33403561-625-4780 Please ask for Kerryann

Palm Beach

Jun 14, 2015

The salesperson was nice,However the finance person was a total different story.Very upset when the buyer would not finance Gap,extended warranty.Etc. Unprofessional !!!!!DON"T waste your time buying a car from this location!!!!!

matt561

May 30, 2015

Instead of listening to most of the reviews on here I thought I'd give them a shot... FIRST thing I call, because I live an hour away, and ask if the car is in stock. The salesman assures me it is. Next thing I do is check their website, because you can't trust salesmen, and it says it's there. Lastly I drive an hour with my wife and kids only to arrive to the car being sold the night before and the sales manager (Attilio Tirillo) saying that the price they advertise isn't the "REAL" price! So to wrap things up, they lie to you about inventory to get you there and once you're there they lie to you about the price... Don't be like me. See this and other reviews and know that this place is a terrible dealership and if you give them your money, you are just letting the cycle continue!!!

Serena

May 23, 2015

Extremely poor customer service. No one from any department, sales or finance returns calls or emails. Apparently they do not want your business. Or once they do good luck trying to get any one to call you back. I have been calling numerous times and day for the past six days, leaving messages and no one has called me back or answers their phone. It really is UNBELIEVABLE!!!! I would rather pay more money for good customer service.

jeepbuyer1

May 13, 2015

After my experience with them, and after reading other reviews online, my opinion is that they will lie and mislead you to get you into the dealership.Unfortunately I was directed to this dealership from the Jeep website. I saw the Jeep I wanted on their website with there price for it. I called multiple times to ask about any possible catches to that price and was told 3 different times that there were absolutely no catches, that there may be even more discounts because they are under construction. I also priced out my trade in on their website and purposely added miles and put it in worse condition to get a lower price to start at.I they drove an hour to the dealer after being assured that the starting price of the car was what I was quoted on their website and over the phone. Once I arrived, and after about 30-40 minutes they come out with a price for the car $2700 more than what I had been told, and $3700 less on the trade. The person I spoke over the phone straight out mislead (or lied) to me. She had multiple times to tell me all the different things I would have to qualify for to get that price. Again, she told me no catches, even after the 3rd time I talked to her. There were catches:$1000 off if you are leasing a car in your household$500 recent college graduate$500 military$500 if you are a realtor$500 if you are a farmerSo I guess if you are a farmer, in the reserves, who also sells homes on the side, recently graduated college and have a leased car, you are good. To me, these are all catches and they know most people won't qualify for more than 1 of those let alone all of them.I wouldn't of had a problem if I wouldn't of asked before driving in, but the fact that I asked 3 times what catches there were to that price and was lied to 3 times, I would never recommend this dealer to anyone.

Khloemommy26

May 5, 2015

Omg they really made me happy with my new car I love it I really do thanks so much shelby this my 2nd car I got from you guys thanks so much

MICHIN

May 4, 2015

It was the first time in the usa, that a salesman make me fill like a real persone.Thanks to Elvis Artola and Mr. AttilioTirillo, you guys made my day.Congratulations Nepleton Crysler, such a team you have...

CoverGirl

Apr 21, 2015

I went to this dealership and purchased a used vehicle. It has been a week since I purchased the vehicle and I have no have 3-services light come on. I currently have a check engine light, VSC, and traction light on. Luis (My Salesman) informed me that the recall issue was taken care of, which I found out through the dealer and car fax that he lied. He told me that the car had to pass inspection and that they wouldn't be able to sell the car if it had any issues. These people are con artist. A $15,000 car should not be having issues a week after you drive it off the lot. I wouldn't recommend anyone purchase a car from here. They were rude and pushy and not only that they sold me a car that is worthless.

hondaguy123

Apr 20, 2015

Napleton dcjr has given me nightmares of my experience there. Every single step of me buying a car was a joke. I called to see if they had a car from their website still for sale and was told yes, come take a look at it. I drove for almost 2 hours to be told they had sent the car to auction when I got there. They talked me into signing the papers for purchasing it before I ever even seen the car, but I knew it was the car I wanted. When it finally arrived on the lot some 3 or 4 hours later, i realized all the previous tint was bubbling and made it hard to see out of the windows like the back window. They told me they would replace the tint but I nor the dealer had the time that day so they said I could schedule it. When I came in for my appointment they told me they only agreed to replace 1 window, the rear passenger, which I argued with no remorse from anyone. I was about to just leave when I was approached and told that their tinter was really good and I could get an estimate to have the others done out of my own pocket. I agreed and was charged 150 to tint the other windows and 60 to remove the old tint. I figured it would be done right and accepted to pay the difference, only to have the tinter destroy with the razorblade the weatherstripping on the outside of the windows. Once again a fought with the staff to have this fixed with no luck until I started blasting them on social media. They then told me they would fix the issue and give me a courtesy car until it was finished. I got home with the courtesy car only to find out that it was overran with earwigs! I mean the whole car had them everywhere! I bought bugspray and decided to just kill them, rather then try to mess with the dealership anymore. Finally when my car was done, I received it only to realize it had about 30 miles on it in which the mpg rating had gone down by 2mpg. That means that someone was driving my car like it was stolen in those 30 or so miles. Also it has been about half of a year since then and my tint is starting to bubble.... I have many pictures backing up all my claims as well and I advise everyone to just stay away from there.

Robert ford

Apr 1, 2015

Called at 1130 was given a three o'clock appoinment to see car got there at 2 45 and was told they sold it that morning. I told sales lady I was driving 75 miles to come see car and gave her my number they should have called to stop me and didn't even offer to pay for my gas! Unprofessional!

Ivan

Mar 7, 2015

The overall experience was great, especially with the two sales people, Mr. Mauricio and Alvis. These two individual took good care of us, explain the process of buying a car and they were no pushy it was like dealing with friend. The only bad apple was the finance of the car, I basically was force to finance the car with Chrysler Finance. I don't remember the name of the individual but he was nasty, he would not accept the check from my bank, because I did not said that to the floor management. Any way, I'm very happy with my jeep and Mr. Mauricio and Mr. Elvis excellent people, but not with the individual of the finance office.

Anna

Mar 3, 2015

From beginning to end they scored 10. We bought 2 cars in 2 months. We felt like we were dealing with friends, completely dedicated to costumer satisfaction, not pushy.Before getting to Napleton we have been to 3 Chrysler dealers of the area, and we felt like we were not treated like persons but like nubers. Ask for sales manager Attilio, or Anthony...they will give you the right sales associate for you.... for us it was Luis.

dauphars

Feb 23, 2015

Last week I purchased a 2013 Chrysler 300 at Napleton. Luke Pomper was exceptional - a great personality, and he really knew the car I was purchasing and explained many of its features. Jannell Costa, who handled the financing portion, was such a sweetie! A week after my purchase she handled the transfer of my old car's registration to my new car - all over the phone and through email. What a breeze, plus she saved me money! Even other staff who I was not dealing with directly were so friendly. Great dealership!

Plo

Feb 7, 2015

CB and Sam were awesome their customer service was excellent and helped us get the car we wanted at the right price they were not pushy like other places. Live that thank u CB and Sam

SCLooney

Feb 3, 2015

Found car on Cars.com. Arranged transaction in advance and traveled 9 hours to dealer. Dealer employed all classic tricks to get extra money. Car was described as carefully inspected and pristine. It had a dent in the passenger side, needed an alignment, missing battery cover, worn out rear wiper blade. Price was higher than listing...

ramtough16

Jan 24, 2015

From the smile I got as I was greeted through the door to the handshake to close the deal, I felt comfortable with the environment and happy with the purchase. I was treated fairly (not all dealerships treat customers this way) and was impressed with the professionalism. My salesperson, Sarah Mautz, was up front and honest and was genuinely interested in helping me. Very good customer service. I highly recommend this dealership for those in the market for a Dodge, Jeep or Chrysler vehicle. Well done Napleton!

Jeep owner

Jan 22, 2015

wow what a great experience. Tommy Searls and Al Dpomax in service went way beyond and above the call of duty! Had me in and out in 10 minutes. would totally recommend going to see them!!

TheLauraAlice

Jan 17, 2015

Luke Pomper was immediately helpful the moment we stepped foot into the parking lot. We were greeted with a smile and asked to sit down. We stated what vehicle we were interested in and within minutes it was pulled up right to the door. Luke joined us on our test drive and created an enjoyable atmosphere for both my husband and I. We did not feel a typical pressuring of some dealerships or employees, but as if a friend was taking care of us. He walked us through our trade in process with ease and was extremely knowledgeable. We have visited numerous dealerships and Luke was able to show us exactly what we needed. We are very appreciative of his time, service, and dedication to helping us, and look forward to working with him again and the future.

flogrown

Dec 29, 2014

Find another dealership.... You get the runaround on the phone like one hand has no idea what the other one is doing. If I was buying a new vehicle it would not be from this dealership.

marsw

Nov 28, 2014

Luke Pomper was extremely knowledgeable in the sales process. Not only did he delivery the truck to our business for the test drive he took the time to work out all the details. The truck was delivered on time and at a great value. Guys like Luke make you a customer for life!Mariner MarineGrady White BoatsThank you, Bill Mars

floridian

Nov 23, 2014

Worst customer service experience in my 55 years. Absolutely horrible. Clayton the Service Manager should be fired for his deplorable attitude. 2005 Chrysler Crossfire that has been serviced there since new and I did not recognize anyone from a previous visit. Left a message to schedule an appointment for routine service and a back window that fell out of the convertible top (apparently a common problem with 2005 Crossfires) at 8:30am, another at 9:30am and then to let them know that I had a blowout on a runflat tire on the Turnpike about Noon. Never a return call. Car was flatbedded into the dealership from 42 miles. No one greeted me and then this man walked up to me and said, "Is that your car?" I acknowledged and he said something about the "expletive deleted" run flat tires that he took off his wife's car and replaced them with regular tires. He just stood there and I realized that he might work there and asked him if he did. He said yes and introduced himself as the service manager. I couldn't believe it! He made no offer to assist me! I told him that I called three times and no one got back to me. He then called Calvin over to help. No apology offered and nothing else said. Calvin did a walk around my car as I explained to him that I wanted an oil change, a headlight bulb replaced, and the rear window addressed. Subsequently, I had a blow out and needed to replace the tire. While at it, get me a price to replace all four. Calvin then said, "You want the tire replaced?" It was like I was talking to a wall as he ignored the other items. I explained to him that I needed the car back by the end of the next day as I was flying to PA and the car had to go back in my garage or remain at the dealership. I also stopped by the service manager's office to remind him that the car needed to be kept inside due to the back window. He assured me it would be. This process took one hour and then was given a ride home by their courtesy van. Got a call about 6pm from Calvin with the price for all four tires and I told him to go ahead and replace them. He told me the tires would be at the dealership by noon so no problem completing the work. I did not hear anything the entire day so I sent several emails and tried to call Calvin. When I called him his voice mail was not set up yet! I also left a message for the service manager. No return calls or emails which were copied to Calvin and the service manager. Calvin called back about 6pm. Oil change and tires done, but not the headlight and no help on the window repair. I was furious! I had to change my flight which cost $538.00 to do so in order to wait for the car to be completed. No sympathy from him, though he did give me his cell to contact him. He called me the next morning to let me know the car was done, except for the window. The courtesy van would be there in an hour. It was two hours. When I went to pick up the car, it was inside and washed. However, the car was wet inside and in the trunk as it had rained and I presumed left outside. The service manager denied this, but the wash attendant confirmed that it had been left outside. I flipped out on the service manager and told him "a little accountability or an apology would go a long way." He told me he apologized to me, but I never heard it. No help on the window either. First time Calvin had ever seen the problem, too. He gave me the name of a "ding" repairman to call. After I got home, I did some research and found an upholstery shop in Palm Beach at the recommendation of a friend. The owner of the upholstery shop, Steve Secrist, of Palm Park Auto Upholstery was incredibly helpful and very familiar with the repair. The Arrigo Chrysler dealership in West Palm Beach had been sending him Crossfires for repair under warranty. Funny how they were aware of it but not Napleton just a few miles away?!? Needless to say the car is scheduled to go there for the repair . . . at my expense. I witnessed numerous customers standing around to be waited upon and two that had less than pleasant interactions with the service manager. I also saw a man that was a former employee coming to pick up his last paycheck "high fiving" and saying goodbye to several employees while acknowledging that "he would never have to deal with that xxxxxxx ever again." Gee, I wonder who he was talking about? I should also point out that my car has just 25,000 miles and is not only garage-kept but kept under a cover and meticulously maintained. Didn't matter to them either, as I had to return to have black greasy handprints removed from the interior A-pillar on the driver's side. All-in-all a horrible service experience. I can't believe Chrysler allows this to happen in this day and age with customer service being such a priority among competitors?

Emily

Nov 19, 2014

Bought my jeep here a few years ago. Came to get my oil changed here almost every time and always did a good job. They upped the price by more than double, then were absolutely rude. Calvin is very nice but every other advisor In the jeep lot was unbelievably terrible in customer service. Will never be coming back unless completely necessary.

Nance1985

Nov 16, 2014

I want to think all the staff at Napleton's north lake Chrysler jeep dodge ram. Everyone was very nice and helpful. I would like to especially thank Donna for all her help. She made this experience one I will never forget. I thought buying a car would be complicated and frustrating, but thanks to her and all her help i am a happy buyer!!! Thank you Donna for answering all my questions and being so friendly and patient. I also want to thank the rest of the staff for being very professional. You guys rock!!!

Alipschutz

Nov 15, 2014

What a friendly dealership. Even the staff that wasn't assisting me greeted me with a smile and asked how they could help me. My sales rep Luke was friendly and helpful in getting me into my 300C. The purchasing experience at this dealership was great, and I'll be back for my next car.

rddunlap

Nov 14, 2014

my experience with napleton's was very pleasant and satisfying...my sales consultant, luke Pomper, was very professional, and extremely knowledgable..I would highly recommend Luke and Napeton's to family and associates.

lojack1

Nov 10, 2014

This was the most pleasant truck purchase we could have expected. The entire staff made sure all our questions or concerns were addressed as we progressed through each phase of the purchase. From the Sales Manager to our Salesman Luke to the Finance Manager Sam, each and everyone treated us as if we were the most important customers in the dealership. Their interest in our needs and the professionalism they exhibited sold us. There are other dealerships that could learn something from the Napleton Buying Experience. Our hope now is to encounter the same experience when the time comes for a Service Department visit. The bar has been set rather high.

Tim and Tammy Hoeck

Oct 26, 2014

We bought our first Jeep Grand Cherokee from them about 18 months ago. Yesterday my husband had to take it in because just after we hit 61,000 miles the alternator went out. It was going to cost us $928 to fix it, instead we ended up leaving there with a brand new (3 yr newer) Jeep Cherokee with all the bells and whistles AND I got a 2013 VW bug that they had on the lot. BTW, the Beetle only had 2824 miles on it so I consider it NEW as well. We ended up not having to put one cent down on either vehicle, they paid for the repair cost of the 2012 Jeep we brought in and kept our payments pretty close to what we had on the first one. So that no one reading this review thinks that we were hassled into buying two cars, that was OUR IDEA. My husband left the first Jeep there on Friday night and got a shuttle ride home. The shuttle came and picked us up Saturday afternoon and brought us back. We told them that we were interested in trading up on the Jeep and that I was interested in the VW. They made everything happen exactly as we wanted it to. Our salesman Nick was great and worked with us every step of the way. Not an easy task since both of us have bad (not poor) credit. But he worked with us and got it down to a price that we had asked for when we started. We will not only be returning there when we want to trade up again, but I plan to tell all my family and friends to go there. I don't know what others are talking about, unless you are seriously looking for something for nothing, I can not imagine any person there not working with you. They make deals happen. We are both VERY PLEASED with our cars and I couldn't thank them enough.

MCMCC5

Oct 15, 2014

We are military and were on leave when our van broke down in Palm Beach Gardens, FL. Long story short we decided due to maintenance issues we would go ahead and trade our vehicle in on a new one. Immediately we were greeted nicely and quickly started working with Nick Sheret. Honestly, I always feel like they are out to get our money but this transaction (even though it does take awhile to compete) it went very good. Nick was extremely nice and helpful and treated us like his #1 customers. We are from Fort Stewart, GA and if anyone asks us about a great place to buy a vehicle absolutely this place over and over. We will even travel here again in a heart beat. Thanks again Nick and team for a great experience.

rlev

Oct 9, 2014

She made the entire buying experience a pleasure. Very helpful and worked hard to make sure we were happy. Answered all of our questions and we left with a wonderful JEEP.

Dcool14

Sep 21, 2014

Really appreciated the great customers services I've experienced this weekend at Napleton Jeep. Chase Bonds and Andrews Knowles were very helpful and got me into my 2012 cadillac. Thanks a lot guys.

srosenlaw

Sep 18, 2014

Words cannot describe the dissatisfaction I experienced. I've owned or leased at least 40 vehicles of all makes and models and never had a worse experience. While at the end of the day my wife and son signed the papers so it's really "shame on us," the things they pulled were the stuff of legend, along the lines of the "good ol' days" where the dealers scammed you for garbage like undercoating, sealant, fabric protectant, etc. On two (2) occasions, they told my wife and son they couldn't give them copies of the paperwork they signed because someone wasn't there. To top it off, my new tag never showed up, they say it was mailed and the only way we can get a duplicate is by dragging ourselves back up to the dealership (not close to our house) and presenting photo i.d. ("for our protection") so they can issue me a duplicate. WORST ..... EXPERIENCE ...... EVER.

phineas

Sep 8, 2014

I went in Saturday to look at the Jeep Grand Cherokee. The salesman, Chase Bond, a young guy who is fairly new in car sales, did a great job of showing me the car I wanted so I ended up trading in my Genesis and leasing a Jeep from him at a very good price. He was not the usual stereotypical car salesman who would push you to the point of leaving. He just listened to me and got me what I wanted from the dealer. Generally I detest going to car dealerships because most car salesmen don't know fact from fiction, but Chase is still new enough that he doesn't exhibit the hard edge that veterans do. It was a nice experience and he did a great job. Kudos to Chase for being different and not trying to close the deal eery 2 minutes.

Rebecca8413

Sep 7, 2014

I had a really good experience at Napleton Chrysler, Jeep, Dodge today. My salesperson (Andrew) had great customer service and was able to get me into a vehicle that I wanted. I was in a rush and Sam, the finance manager, was able to get me out very fast! My overall experience was amazing and I will definitely go there again.

AfricanAmericanJew

Sep 6, 2014

I was in a few days ago just to browse around - I didn't plan on purchasing something, but after speaking with Donna she told me how much I could trade my car for, I was hooked. I had a great experience with both her and the woman in finance who's name I can't recall, and I ended up driving it off the lot that night. An amazing experience I must recommend this dealer.

Ptkeihner

Sep 4, 2014

I happened on Napleton by chance because they had the car I wanted in stock, which happened to be the one on the show room floor, Donna gladly opened the door and drove it out. Went up 95 a few exits and back, gave the car a good test drive. After a little negotiation we were able to come to a good deal. Took a little while to get into financing but other than that it was a great experience. Would go back to them again.

Xclusiveboi

Sep 4, 2014

My experience was unbelievable. I walked in just to look around and they were able to assist me with informing about the specifications of the car and how my financial standing would play out it acquiring the car. The sales rep worked with for hours assisting me is getting the best price possible. After working with him, I told him I would recommend everyone who I know to come see him.

Rscal

Sep 2, 2014

We purchased a new dodge durango limited and had a good time doing it. There was no hard sales tactics or games, with a small bit of negotiating we were able to get an amazing deal! Great experience overall!

John2014234

Aug 31, 2014

I stopped to napleton Saturday morning. Great service by Donna. I didn't intend to buy a car but after sitting down and going over my situation I realized it was possible to buy a car. Really want to thank donna for all great help. After with the help of management she drove a car and I have to say I loved it. After a long test drive I a,m sure this was the car I wanted.

keila wright

Aug 30, 2014

I came in and my sales person was fantastic. Donna Grittith I was able to get in a mini van for a great price. She went over and beyond to make sure i was able to get into a vehicle afortable and nice that met my mommy needs. i would come here again wasnt ripped off!!

Sgk323

Aug 16, 2014

I the whole experience of buying a new car. I found they had the Jeep I wanted online. I had a Truecar price but not from this dealer. I made a deal with Henry Silva over the phone so I did not even go there to do this as I live an hour away. They called back because the car I made the deal on had been sold by another salesman. Artie found me the same Jeep up in Jacksonville which had the added navigation for an added $1000. I was annoyed, and he offered to split it with me. I wanted the car the next day as I work all week so Henry drove to Jacksonville at 4 AM to get the Jeep and bring it back and while he was doing that Artie sent another person to pick me up all the way in Weston. The whole experience which I hate turned out to be very pleasant. The finance dept that walks you through the paperwork was great and quick. In and out of the whole dealer in an hour with what I wanted and only a little more than what I really wanted to play. Henry went above and beyond and helped me go through all the tech in the car as well before I drove off. Thanks Henry.

scott

Aug 7, 2014

Although all the reviews I've seen on here are good, my experience is the complete opposite. About two weeks ago I came into the Napleton dodge/chrysler/jeep on Northlake blvd interested in a used 2012 honda civic I had found online and wanted to check out. I called the delearship around 930 am to see if the car was still available. The spokesman I talked to told me it was and asked me if I wanted to set up an appointment to look at the car and it was set at 2pm that day. I live over 50 miles away and arrived after 45 minutes of driving around 115pm. On arrival I was actually told that the car was not on the lot and in fact at a dealer auction! After tough questioning they agreed to bring the car back under the basis I was very interested in purchasing the car and they would start working on the credit part while the car was being delivered. The car didn't arrive until around 4pm and I had to work at 5pm back in port st lucie. I took the car for a brief test drive in which I noticed the tint was wavy and distorted rendering some windows such as the rear passenger and rear window unusable. I talked to the sales person who agreed the tint needed replacing and agreed to replace at another time due to the time. I agreed, signed all the paperwork and was on my way as happy as ever, even though my car was not perfect and I was late for work. I set up my appointment to have the tint done the next week. I made an appointment and drove again 45 minutes to the dealership thinking after this I'll be set to go on my way enjoying my car for years to come. Oh, I was dead wrong. On arrival I was told that only one window, the rear passenger would be replaced and immediately argued the fact the vehicle wasn't even safe with the rear window the way it was. I was refused any other windows replaced despite this. I was about to leave when the lady I was talking to told me the tinter they used was really good and that I could get an estimate for replacing the other windows. I agreed and got an estimate of $65 to remove the old and $150 for the new tint. I agreed to this but was told it could not be done today. I drove home again for 45 minutes depressed I had to spend money to get it fixed but still slightly optimistic to have it done. That was a week ago and yesterday was the day I had the tint done. I'm even more depressed now because when I picked my car up from the service department after its wash, I got in and started it. Every check brake, abs, power steering, every light came on? I'm still clueless how this happened as all that was done was tint and wash? Even worse the tinter destroyed the weatherstripping on my car and the tint still has bubbles! I mean really? I've tried to contact the dealership but have yet to receive any phone calls back, just a machine everytime. I never imagined my first car experience going this bad and I really regret making it now! I'm so disappointed in the work and experiences I've had at this delearship I never want to go to another ever again, none. Thank you for ruining me and destroying my car napleton...

bradley f

Jul 12, 2014

I will never attempt to purchase a vehicle from this dealer again. I spoke with 2 people ones name was Chris and the other was Robyn from this dealer about a certain truck I planned to purchase. Both assured me it was there. I drove an hour north to go purchase the vehicle and the truck they said was the closest to the price was $15,000 more then the one I wanted. When I described the truck I wanted to purchase they all looked at me like I was crazy, and told me they had one close to that in Orlando 300 miles north

Jeepster

Jul 2, 2014

Purchased used Jeep from here but would not buy here again. People were friendly enough but sales took forever. During the purchase, I declined special services but costs were included in purchase price. Financial refused to rebate the costs levied incorrectly. Five months after purchase, Jeep had problem codes relating to a recall & a technical service bulletin. The service bulletin said the work could be performed at a charge of $65.00???

Barthalomuejones34

Jun 30, 2014

My grandson and I came in to buy a car and while we didn't decide today we were helped by Donna who greatly assisted us. We will be back within a month to purchase.

Thediggitydoghogfrank

Jun 30, 2014

Was in Saturday to purchase a car and was helped by both Robyn and Donna. They were both fantastic and helped me extremely. I am very satisfied with my purchase and love the car. Thanks Napleton!!

Steve M.

Jun 7, 2014

Telephone / On Line request , going well ,not able to help at this time.

JT

May 21, 2014

Contacted this dealer by internet. Have never heard back by internet or phone (other than a "form letter" - do not reply type broadcast email). Have now bought elsewhere. VERY POOR SERVICE considering all of the fast communication tools available to them.

Satisfied

Apr 28, 2014

I did my homework. Walked in the door and test drove the truck, they didn't pressure me to buy that day. Returned 5 days later with 3 quotes from other dealerships. They didn't have the same package setup but had a higher end model. They offered to get one sent in but i didnt want to wait. Ended up getting it for small increase in cost. Tom the salesman was great. Robin the finance manager was great, quick with paperwork and very cute to boot!

Unhappy Camper !!

Apr 12, 2014

Just look at the most recent reviews.These reviews speak volumes on how Napleton's is in a severe decline of happy customers. My experience was nearly identical to the previous reviewer.I tried not once, but twice to purchase a Jeep from Napleton's.On both occasions they were trying to steal my trade and not take one dime off their vehicle. Keep in mind there is a Jeep dealership on every corner.This phoney email from the GM is a joke. He never responed to my calls or email.My sales rep had no control over an aspect in my potential purchase.I would not reccomend this dealership to anyone.Don't waste your time.Just drive to the next corner.

Roxanne2121

Apr 12, 2014

Knowledgeable about the product, and no pressure. A relaxing experience for us and speedy service. we love our new jeep and would recommend Napleton and Nick Sheret to anyone looking to purchase an automobile.

Brian

Apr 4, 2014

Car buying in the internet age could be a simple process because it should make finding and negotiating a vehicle virtually stress-free. I found this dealer online while searching for Ram 1500 trucks and did an online inquiry for one that I liked. I never received a response from sales but instead separate "greeting" messages from customer service and a computer generated response from Joe Wyers (the general manager). Days later, I decided to call the dealership to further inquire on the truck and spoke with Nikita in sales. When Nikita didn't call me back I phoned the dealer again and spoke with a very pleasant, but new sales associate, named Miles. Miles was not able to help but transferred me to the "internet" sales specialist, Dave. Dave seemed very helpful and willing to get me the truck I wanted at the advertised online price. I requested a buyers order so that I could bring full payment with me to save time and gas - since it's a forty-five mile drive. David said that because numerous buyers request paperwork with the intention of leveraging other dealers, my presence would be necessary at the dealer to secure those documents. I implored him to guarantee that his intentions were genuine and that this would not be a sales tactic to bring me in for the "kill". I expressed that I would be very upset to waste three or more hours of my time and put almost 100 miles on my vehicle when I should be at home with my wife who is nine months pregnant. When I arrived at the showroom, none of the sales associates I was instructed to request were available, and instead I was fed to a sales shark. After I thoroughly repeated the conversation I had with David the sales associate's demeanor quickly went from cordial to condescending. I was then subjected to nearly every car sales tactic and cliche that car buyers despise - including my all-time favorite - talking down to me. I walked out very disappointed to say the least, but determined to inform others (including Mr. Wyers) that contrary to the message that was contained in the email from Mr. Wyers, these antiquated car sales methods are still commonplace at Northlake. I quote: "I want to let you know that I am personally committed to making the buying experience a pleasurable one for you. We work hard to make your car search a smooth process, while avoiding the stereotypical practices still common in our industry today." Never again, Napleton's. I now understand why "the big boys" dominate CDJR sales in Palm beach and Broward counties.

DeronYates

Mar 29, 2014

I give Sidney a 10. He was absolutely perfect in every way. We were so satisfied with how he treated us that we brought our sister-in-law to him the very next day where she also purchased a car. I highly recommend Sidney to anyone out there looking to buy new or used.

tdunkan21

Mar 16, 2014

SCAM! just like the reviewer below.. OVERCHARGED! These people are Liars and thieves.Where do I start.I was trading in my 2013 Charger SRT8 and buying a 2014 Jeep Grand Cherokee.. We agreed on the price of the Jeep MSRP 40,475 and we were negotiating the price of the SRT8 trade in.. They wanted to give me $36,000 and I wanted $38,000.. Finally they gave in and gave me the $38,000 I wanted. ( LITTLE DID I KNOW THEY TACKED IT ON TO THE PRICE OF THE CAR)And switched up the paperwork on me so that I wouldn't see the both Trade in and Car price at the same time.. They "messed up" the paperwork and had to REDO it FOUR TIMES.. I HAD to sign that stupid AGREEMENT FOUR times! Needless to say.. I was duped and over charged $3360. When I went in to finance to dispute it Steve Diaz. BLATANTLY tells me, YES the salesman LUKE POMPER made it seem like you were getting your $38,000 for the trade in but then added it to total cost of the Jeep. So if you considering buying a car here. MY advice.. GO ELSEWHERE.. Look at all the similar reviews.. They are RUTHLESS SHARKS and Liars.Why did I give this review? To warn other potential buyers about their shady, deceptive business practices

cometnepi2

Mar 12, 2014

Donna made buying a car so easy. She answered all our questions with so much knowledge of the product. We will definitely be back to purchase our car with Donna.

ryedog01

Mar 11, 2014

Our experience from the first day to the last was easy and enjoyable. Carl our salesperson was attentive and worked very hard to help us find the right car and the best overall price for my daughter. Extremely happy customer!! I will recommend Carl to all my friends.

bigjake1111

Mar 10, 2014

Went on Feb 14, 2014 and purchased a Jeep from this dealer. First my trade was valued at $4500 but because of my "Shrewd" haggle skills as Amir put it, I got them up to $10819. As of today I am still waiting for my trade to be paid off and have left numerous messages for all involved. Of course after they close the sale they don't know you anymore. I also brought my brother in to purchase a Jeep and was told I would get $100 for that....still waiting for that $100. Called about that numerous times as well and still no callback. Seems after they make a sale they forget about you. DON'T BUY FROM THIS DEALER go to Arrigo and maybe you'll have a better experience. Also NEVER, NEVER , NEVER fill out the customer survey..Why you ask...The dealer gets $500 for every survey filled out and the salesperson gets $150-$200 of that money. Dont give them more profit then they already steal from you!!!GO SOMEWHERE ELSE!!!

swypasek

Mar 7, 2014

After having poor service over the phone, I was contacted by Joe who then worked with me and gave me a great deal on Katzkin leather seat covers.

naxy

Mar 4, 2014

Hello my name is Nancy, and I would like to take the time to let you guys know I was very happy and pleased with the sale person Donna Griffith she was a very nice lady helped us with all our questions. We were interested in a new dodge ram but the payments were just not what we expected, Donna helped us find a used dodge and we are very pleased!!! Its affordable, I cant thank her enough for helping us and taking the time to work with us. I look forward to sharing my experience with friends and family. Thanks again team Napleton!!!! GREAT JOB!!!!

ChristopherJohnson

Mar 1, 2014

Stopped into the Napleton Car Dealership today looking for information on my first car. I was heavily leaning towards something under the Chrysler umbrella of cars. Donna (my saleslady) was very helpful and informative and made me feel like an old friend. I did not feel uncomfortable or stupid when asking questions like many other dealers have made me feel. If you go to this Dealership Donna will be able to provide you with the best customer service. The dealership was also very clean and tidy and all the cars were very well kept up. The manager Amir told me to make sure I give him the opportunity to give him my business, and after this great experience, I certainly will be.

Clarice2121

Mar 1, 2014

I got a 2014 dodge advenger.The representative I worked with was very patient and helpful.I drove away smiling.I advise anyone to go to North Palm Napleton. In ask for Scotty Raul.. Thanks..!!

ronaldm07

Feb 27, 2014

He was very polite and eager to help us and once things got going he made sure we weren't going to be there all night like my husband and i have been at other dealership's in the past. He made our experience very enjoyable for the first time ever and i really think he's an awesome salesman. I will recommend him to my friends and family. Thank youCarol and Ronal Mays

Jonwrxjon

Feb 24, 2014

Great experience! Carl (CB) made getting a new car very smooth and not stressful. Very upfront with pricing and did the best they could to make happy and leave same day with a car! Thanks Carl!!

purcane5

Feb 22, 2014

Alex was pleasure to work with. She is a professional at what she does and her customer relationship is top quality. Artie was also great and very personable. I would recommend this dealership to family and friends!

Aliwaqar

Feb 21, 2014

Excellent dealership and staff. Couldn't be more pleased. The staff was so nice and so co operative especially I mention Javier, Amir, Attilio and other staff members too...They all helped me to close my deal and everything went so cool... Thank you all. I surely recommend this dealership to others..

MiniXXX

Jan 21, 2014

My wife bought a used SUV from Ron and a new employee Jon who were great! The great part ends there. My wife was overcharged for DMV fee's and so called convenience fee's and almost 3 weeks later according to the DMV our SUV is still not newly registered. Napleton should call it inconvenience fee's as my pregnant wife had to wait in line at the DMV to find this out since Napleton's finance people were useless and rude when we asked about this and rudely dismissed my wife. In fairness after a battle we were refunded one of the overcharged fee's. Even the DMV stated they had no idea what these so called DMV fee's that Napleton charged us were for. They also tried to sell us options such as paint protection, ding insurance, tire insurance etc.which can jack up a cars price by 2,000 in some cases. And become a huge source of income for dealerships for unsuspecting buyers. I told this finance person we are not interested but he was rude and adamant about stating all the options and kept on going! We knew the A/C was not working when we bought the SUV but the negotiated price was good enough to make up the repair cost of the A/C which Napleton's service said they would do. I got 2 other opinions for the A/C problem in the meantime. On the work order it was written the "condenser is clogged" as per the former land rover mechanic they have working there. The issue was the compressor not the condenser. So it was misdiagnosed. So I brought SUV to a proper place to get fixed.

mozart_azul

Jan 6, 2014

The service is excellent, I got more than I was looking for. They made everything possible to satisfy my needs without any pressure.Definitely recommend it.

jenn73179

Dec 26, 2013

VERY MISLEADING!! Do not believe their internet pricing!! The price they have listed and what they will quote you at over the phone and in writing is not what is truly the price they are selling the car for. They will say anything to get you in the door. The internet pricing includes "all available rebates" but in order to get that price you have to actually qualify for all of them!! Very poor sales practice and would never give them my money.

OHCNIVAD

Dec 26, 2013

Great experience, drove 60 miles just to get the car here. Other dealers lost my business because of their service. Never felt pressured. Thank you so much guys

stefan33776

Dec 10, 2013

Well they made it impossible for us to buy the Dodge Challenger. After confirming on Monday twice that the internet pricing is good for us with Dave, Steve we finally come over Tuesday afternoon. We wanted to make sure that it is worth driving 4 hour drive to this dealership.So instead of making this a quick transaction by trading our car and writing a check for the new car, your sales person and your sales manger gave us the run around and asked for over $1,000 over the agree price plus additional fees. This was not what we agreed twice on on the phone and we asked for the original agreed pricing. These people took way too long to even give us an answer. They wanted our credit card to demonstrate that we were serious. Guess what, we drove 4 hours!So we decided this is not a way you treat us as customer and we requested our car key back, withdrew our offer and left. The two phone messages from these folks a few minutes later, now offering to sell us the car for the original agreed price, was too little too late. The process of trying to squeeze more money, not staying to your agreement and then letting us wait and wait, does reflect very poorly on this dealership.We went across the street and are now very happy owner of a band new car. Great Pricing, very friendly people and they even matched their competitors Autotrader pricing without any haggle.

miniz98

Nov 26, 2013

Excellent dealership! Would use them again. Thanks to everyone. Wanted to say thank you. The finance lady was great too. Very nice people all around.

lmgiavelli

Oct 3, 2013

Very poor customer service, does not communicate or return calls when vehicle left at service center. Took over 5 hours for an install that was quoted at needing 2.5 to 3 hours max. Took vehicle in for service problem after purchase and did not get return calls when seeking status of vehicle. Due to work equipment being in vehicle at time service department closed I had to miss a day of work. The general manager didn't return calls during this time either. Very poor customer communications and do not return calls. Took over 30 days to have a promise to install from original purchase contract to have item installed. I will never do business with this dealership now that the promised item has been installed over 30 days late.

Annoyed

Sep 14, 2013

I filled out an online price quote for a used Jeep and this Pearlman fella kept calling me. Made me very angry and insisting on giving me his cell#. He was too pushy so I decided to go elsewhere,will NOT 'recommend them to anyone.

marshallmxx

Jun 18, 2013

I felt that I was treated fairly from the moment that I was greeted by Luke Pomper who helped me select the right vehicle for my needs all the way through the finance process with Dan Mosher, the finance manager. I have purchased well over 30 vehicles in my lifetime and this dealership should be proud to have individuals who treat the dealership as if it were their own. I would strongly suggest that anyone in the market for a vehicle give these people a shot at their business. Thank you for taking the time to treat me like gold.-Marshall

rodnokr68

May 5, 2013

After an extremely disappointing experience with Arrigo Dodge the prior 5 days, I went to Napleton. They were very informative, helpful, professional, speedy and courteous. They sold me the car "I WANTED" not what they felt I needed or had to move off the lot. I highly recommend this crew! They work together as a team. I was in and out with my new car in less than 2 hours! And...totally satisfied!!

noelsanfiel

Apr 9, 2013

I arrived at the Napleton to see a used Jeep that was advertised on the internet. When I got there the the Jeep was sitting up front. I was notified that they were in the process of buying the car. The salesman Gary T. Battaglia was very apologitic. He then told me I could get a new Jeep at almost the same price. He got on his computer and checked what was available. We took it out for a test drive and I told him how much I could afford. He took it to the buisness manager Dan Mosher and told him what i would pay. Dan went looking and found a lender that would take me and got it lower than what I had said. These guys worked very hard to have me leave Happy. I difenetly would recomend this Dealership and especialy Gary T. Baattaglia.

jcgdarling

Dec 29, 2012

Great Experience everyone was very helpful and great to work with. Made car buying easy with very little aggravation. Really enjoyed working with everyone at this dealership and would recommend them to anyone.

robertmcclean

Dec 29, 2012

Worst service in any industry ever!!! First they cross threaded my lug nuts by using a air wrench, when any self respecting auto mechanic would know you have to start them by hand. When I brought it back they said they could not get the lug nuts off, wow is all I could think being that was the reason I came in for in the first place. Then they tried to say they could not do the work because they could not find the lug nut for my rims anywhere. Which of course was a lie! I know this was a lie because I had to get them myself or they would not do the work, and I found them at a shop right down the street from them 10 minutes later and dropped them of no more than 15 minutes after they called me to try and get out of the work. When I arrived they then told me my jeep was in parts and I could not take it home because the part would not be for 3 days. I told them this was unexceptionable and would need a loner or a rental. Alan the service rep then proceeded to tell me that all their loners are out and that there were no more rentals where they normally rent from, so I was out of luck. Now I had no car what so ever! I asked Alan if I find a car to rent will you cover it. Alan said he had to clear rental, came back told me to get the rental. When I came back to pick up my car with the receipt in my hand for the rental Alan acted like he knew nothing about it. He then proceeded to tell me that he wasn't sure if they would cover the rental. This is when I knew he had lied to me and it was going to be an uphill battle. He gave me his service manager name (Robert Corman) and number. I promptly gave him a call 3 times that day and did not hear back from him until mid morning the next day. He then proceeded to tell me that is was not their policy to do rentals or loners, which was never mentioned to me by Alan. Alan stated that they were simply out not that it wasn't their policy. Robert the service manager then started to pat himself on the back for fixing my car with no questions, which to me seems ridiculous!! Being that they did my tire rotation 3 months before and my tires have not come off the vehicle since. I told him this was unexceptionable and I wanted to talk to his superior. He gave me a customer service number that did absolutely nothing, they only repeated everything he said. Had I know it was not there policy to do rentals or loners I would never have gotten a rental now im out $400. It would of been cheaper to take a taxi to work for the 3 days. So now I hope people read this and stay away from this shady dealership, they will lie to your face and send you in circle which will get you no where. Save your money and go to a different dealership.One very unsatisfied PAYING customer! Robert McClean

carbuyer2244

Nov 16, 2012

Staff in sales and service departments were rude and I did not have a good experience buying a car here. I happened to get a great deal because it was the end of the month and they said they were short on their sales for the day. I love my new car, but I did not enjoy the experience of getting it. The girl on the phone for the service department was also not helpful or pleasant to talk to. I have now been going to Delray Hyundai. They are much nicer and very helpful.

stv932013

Nov 10, 2012

DO NOT GIVE THEM YOUR BUSINESS; THEY WILL RIP YOU OFF!!! I had a 10:30 a.m. appointment on a Friday to have my Jeep looked at by the service department with. I told them exactly what needed fixed (rattle in drive shaft) and to please call me with an estimate prior to doing the work. Six hours later and I still hadnt heard a word so I called them only to be put on hold twice and given the run around. Turns out my Jeep that I drove there in great condition, minus a slight rattle, now had the key locked in the ignition and a broken gear shifter that they were unable to get it out of park. He told me that before they could quote me on the rattle in my drive shaft that they would have to charge me to disassemble the steering column and replace the gear shifter to fix this other problem (that they had caused while in possession of my Jeep). I immediately went back to the dealership before they closed at 6 p.m. only to find that the mood had apparently changed and I was now a hassle for wanting to get to the bottom of this. I waited for the service manager (who was equally as rude/unprofessional come to find out) he told me that things just break and it just so happens that it broke while in our possession, but it doesnt mean we are at all liable. So my next question was how much is it going to cost to fix this, and his answer was no clue, and we cant even get to it until after the weekend. So then I told him I expected to be put in some sort of rental seeming how he now said they couldnt even get to my Jeep before Monday and his response was we dont have any rentals. Meanwhile my service guy had already told me that they did across the street prior to my conversation with this liar. After I pointed that out he suggested I go over and get one paying for it myself, but I better hurry cause they closed in 3 minutes. At this point they are holding my Jeep hostage, and basically saying I can f-off until they get around to dealing with it. It took me arguing with this guy for 10 minutes until there was miraculously a rental that I could use to get to work for the next two days. Long story short it took them 5 days to fix what they broke. Then they wanted to charge me almost $400 to fix it. I ended up meeting with the General Manager who is as honest as any politician Ive ever seen/heard. He never answered my questions and just kept talking in circles. I only had to pay for the $200 part in the end but never got my car fixed for what I had gone in for originally. There was never an apology and my car rattled all the way home. I wouldnt wish them on my worst enemy and they are sure as hell never touching my Jeep again.

HappyCust23

Sep 27, 2012

I had a wonderful experience buying a car here. Joe is a wonderful salesman and we fell in love with the manager Peter . He was professional, smart, kind, and made us feel at home. Very happy.

Joey Ram

Sep 3, 2012

This dealership was an absolute pleasure to work with. I was on the hunt for a very specific Dodge Ram 1500 and every dealership I worked with either could not find it or there was some issue regarding one of the options that I wanted on the truck. Napleton's chrysler & Dodge was the only dealership out of the many and I mean many delearships that I visited and or spoke with that understood that I am a paying customer and if I wanted a truck a certain way that I should not be given the "bait and switch" or be misguided to make an easier sale for them. I do not work for this dealer nor am I affiliated with any one who works there I am just trying to guide the next person looking for a car to the right place. I drove about two hours in traffic just to work with these guys and they made my trip to their dealership to say the least very much worth the time and price of gase. I not only got the best deal by far over any other dealership but I also made freindships at this place it could not have been a better experience. I cannot express the gratitude and overal best VIP treatment that I experienced from Richard Perlman and Pam Williams who apperantly had just started working at Napletons. Both of these fine people teamed up to give me and my family the absolute best experience that one could have at a dealership. They even waited for me an hour after they closed the dealership on a Friday to greet me and make sure that my purchase went as smoothly as possible. These two sales associates are an absolute treasure and should be a highly valued asset to this company. They got me what I wanted, no excuses no hastle just a great deal. They knew I was frustrated with the previous dealerships and made sure to make this the most pleasurable experience possible. To all at the Napletons employees thank you, and a very special thanks to Pam and Richard. To any one looking for a dodge, chrysler or jeep dont even think twice check this place out it will definetely be worth it.

LeysisJoe

Aug 30, 2012

My youngest son, who is in the US Army needed to buy a new truck while on leave hence he had very limited time for the purchase.He was set on a specific model, color and factory equipment. We tried just about every auto dealer in Miami-Dade, even gave a couple of them deposits when they promised that they would be able to get the truck my son wanted in the alloted time frame. They all failed to deliver on their promises, that is when my oldest son called Napleton's on Northlake and spoke with Richard Perlman and Pam Williams, they assured us that they would be able to get the exact truck that we wanted in time for my son to drive it to Ft. Hood. Not only did they make good on their promise, but we got a great deal on the truck! When we went to pick it up, we were treated like family; my wife even remarked that she never imagined an auto dealership treating customers so nice. Overall, it was the BEST car buying experience we have ever had (we have bought quite a few vehicles) and would recommend Napleton's on Northlake. Thanks again Richard and Pam!

LeysisJoe

Aug 30, 2012

My youngest son, who is in the US Army needed to buy a new truck while on leave hence he had very limited time for the purchase.He was set on a specific model, color and factory equipment.We tried just about every auto dealer in Miami-Dade, even gave a couple of them deposits when they promised that they would be able to get the truck my son wanted in the alloted time frame.They all failed to deliver on their promises, that is when my oldest son called Napleton's on Northlake and spoke with Richard Perlman and Pam Williams, they assured us that they would be able to get the exact truck that we wanted in time for my son to drive it to Ft. Hood.Not only did they make good on their promise, but we got a great deal on the truck!When we went to pick it up, we were treated like family; my wife even remarked that she never imagined an auto dealership treating customers so nice.Overall, it was the BEST car buying experience we have ever had (we have bought quite a few vehicles) and would recommend Napleton's on Northlake.Thanks again Richard and Pam!

belldear

Aug 22, 2012

My husband, daughter and I were shopping for a car for our daughter last week. We stopped by Napleton and were greeted by a salesman by the name of Patrick Moran.He took the time to show us several cars and explain in detail the options on each vehicle. He was informative and knowledgeable yet not pushy. My daughter was interested in the Dodge dart automatic which you did not have on the lot. Patrick investigated and informed us there would be some coming in soon. He then called us a week later to tell us some came in. Unfortunately, my daughter needs to save up a little more money before she can purchase a car. When she has, we will definitely be back to Napleton. In the meantime I hope you continue to hire exceptional employees like Patrick and I will be recommending your dealership to friends and family.

angus69

Aug 17, 2012

Nothing like 'speed dating' through used car salesmen. We were passed from salesman to salesman. The price listed on the internet is NOT the price of the car. Internet price was raised almost 30% as the 'out the door price'. So profit apparently is not included in the internet price. Absolutely ludicrous. A painful, yet typical car dealer experience. We expect dealerships to make money. Why not just be upfront about the price. We won't be back.

popup

Aug 16, 2012

Well Well. Guess what? I picked my car up again on 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem is still there if not worse. Have I called them? NOOOOOOO. What lie would they tell me next and what would be the cost of another lie. Supposedly they are HIGHLY TRAINED, REPUTABLE, HONEST, TRUTHFUL. I don't have anymore money to give them. I am on Social Security and it doesn't stretch that for to PAY FOR MORE LIES, DECEPTION and DISHONESTY. If they don't know what the problem is why dont they just say that instead of GUESSING GUESSING and more GUESSING. I believe they know what the problem is but is trying to MILK me for every penny they can get. Why do they keep bringing up the radiator implying that someone put stop leak in it? If that is the problem why wasn't I given an estimate on repairing that? In fact why wasn't it repaired ? WHY? WHY? WHY?I am really at my Witt's end. No more money and No car. No calls from anyone. I guess they might say "WHO CARES I GOT YOUR MONEY NOW. BRING IT BACK IN SO THAT WE CAN TELL YOU ANOTHER LIE AND TAKE SOME MORE MONEY. " According to Dealerrater.com "This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service." If only they knew. Also at the BBB website the rating is an "A". REALLY?. No sense in complaining to them. A TOTAL OF 15 DAYS AND $2,349.76 SAME PROBLEM NO CAR. WOULD I RECOMMEND THIS PLACE TO ANYONE? NOOOOOOOOO!!!!!!! I have gone from: UPSET TO PISSED TO DISCOURGAED TO ANGRY TO HUMBLE. IT SEEMS AS IF NO ONE REALLY CARES. Phyllis Epps (BROKE, OWNER OF CAR STILL RUNNING HOT AFTER 15 LONG DAYS AT SERVICE DEPARTMENT.)

Becksdk

Jul 19, 2012

I took my car in for service and when I got it back I was missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that they can't do anything about it and he shouldn't be trying to blame them for losing his sunglasses. What a crock of crap. Like I would blame them unfairly. They are giving us the runaround and trying to turn the blame on us and this is ridiculous!! We will be calling corporate to lodge a complaint against the service department today.

Pierman

May 23, 2012

My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment for the morning.Thanks Richard!

BruceQwerty

Mar 17, 2012

Dealt with chuck m. --very knowledgable, professional and friendly. I would recommend highly and i would go back. They had a very large inventory. Now i have 25 words

Liz and Mike

Feb 28, 2012

We bought a new car from Claude and enjoyed the entire process. The Sales Manager was unpleasant, but Claude was amazing and negotiated on our behalf. We would certainly buy another car from Claude no matter which dealership he was working for. Thanks for the great experience.

fdadah

Feb 27, 2012

Have not received owner's manual as promised by sales rep nor have I been explained the gaurantees and warranties of the car. Dan seems to think that it is my resposibilty to contact the previous owner and make arrangements to get the manual . His attitude baffles my understanding of what customer service should be. I will withhold my judgement of recommending the dealership until I see how the manual and gaurantee issues are handled.

KEVIT

Feb 12, 2012

Annette was very knowledgeable and patient in explaining all the new car's features. She encouraged us to call her with any questions or problems in the future and we felt very comfortable with her.

lenpace

Feb 6, 2012

Excellent experience in buying a new Hyundai Genesis from the salesperson to the service department they bent over backwards to please me and provide courteous, responsive and capable answers to my questions, servicing my new car and all in all a pleasant experience.

LINCOLNLOVER

Jan 28, 2012

AFTER NUMEROUS PHONE CALLS TO THE CORPORATE SITE OF BOTH LINCOLN AND NAPLETON IN CHICAGO WE FINALLY GOT SATISFACTION ON WHAT STARTED OUT AS A DISTURBING USED CAR SALE. MAIN PROBLEM - WE WERE SWEARED TO THAT WE HAD A 6 YEAR PRE-OWNED RAP AROUND SERVICE ON THE 2008 CAR. NOT TRUE - OVER 3 YEARS HAD ALREADY BEEN USED...'WE WERE SERIOUSLY MISLEAD'...WE WERE NOT GETTING ANYWHERE UNTIL I CALLED LINCOLN SERVICE AND THEY EVENTUALLY GAVE US A PERK AS THEY BELIEVED US IMMEDIATELY - HOWEVER NORTHLAKE NAPLETON FINALLY CAME AROUND WHEN I FINISHED TALKING TO NAPLETON CORPORATE AND RETURNED SOME MONIES TO US AND THEN WERE MORE THAN DIFFERENTIAL...THE MANAGER DID FINALLY ADMIT TO OUR BEING LIED TO AND SAID 'PERSONS INVOLVED NO LONGER WORKED THERE'...WE WILL NOT BEING GOING BACK FOR SERVICE OR ANYTHING ELSE THERE - HOWEVER WE ARE HAPPY WITH THE CAR WE PUCHASED...

MonikaKarkoszka

Jan 26, 2012

There was no haggling no pressure. Just the best price right off the bat. The sales person Jesus Gonzalez and finance staff was very professional, friendly and helpfully. Great staff I will definitely recommend a dealer Napleton's Northlike auto park.

alcapone1

Dec 7, 2011

I am still in disbelief really! I don't even know what to write? I am trying to comprehend what happen at NAPLETON NORTH PARK AUTO PARK - DODGE. I keep thinking that they are coming to take the car back LOL. I can't beleive that it is the first time in 25 years of buying a cars. I got a chance to experience what it's like to go to a REAL AUTO dealer NAPLETON NORTH PARK AUTO PARK - DODGE, an honest one, incredibly professional, treated me like a human being WOW! THEY MEAN WHAT THEY SAY!, honorable! There are really no words that I can say that can describe how great NAPLETON NORTH PARK AUTO PARK - DODGE There is not enough time to tell everyone I possibly can where they can go and get trust and confidence in a dealer NAPLETON NORTH PARK AUTO PARK - DODGE. I did most of my deal over the phone! Because I was SICK of the BS I was getting with the other dealers (including other Dodge dealers) Thanks Claude Napleton Sales Manager you are AWESOME - A true professional!! The finance people Gary and his crew WOW! Hats off! This dealer has it together big time! I was refered by MY employee where she works part time at Maroone Ford. I went as a family & Friend referal. To make a long and real bad story short. I would have hated to have been a walkin, I only wondered what they would do to them. 9 days of BS! What a way of treating a referal. I felt like They wanted to stick it to me every which way they could. WHO YOU SHOULDN'T CALL MAROONE. AVOID THAT PLACE AT ALL COSTS! I went to other dealers TERRIBLE & UNPROFESSIONAL. I could write a book. If you don't go to NAPLETON NORTH PARK AUTO PARK you will probably get screwed royally. That's the only place to get a real honest deal. THE ONLY PLACE TO BY A CAR OR TRUCK!

Ivypi

Dec 3, 2011

First, I'd like to say that Rich Kemp made me feel very comfortable during the whole process of purchasing my new automobile. He showed me everything that I wanted to see. The sales manager was also very helpful and informative. The financing process was easy and made understandable my Eddie. He was friendly and helpful. Napleton's is the BEST!

ayana76

Oct 20, 2011

When I pulled onto Napleton's lot I was on the phone with my son. As I parked my car Todd was standing outside as though he was waiting just to serve me. I then asked Todd "are you waiting just for me" and of course with a big smile he said yes. I asked him if he would speak to my son who would tell him exactly what I was looking for. There was that smile again he took the phone and the rest is history. I thank you Todd for making this a wonderful experience from start to finish.

jkendall236

Oct 18, 2011

We bought our last two cars at Napleton's. I've had these cars serviced there for the last six years. It was time to trade in one of the cars and get a NEW Jeep.My buying experience with Luke Pomper was terrific!!! He was knowledgeable, courteous,friendly, and he made it a pleasure to purchase our Jeep. Thanks, Luke!

vmkastil

Oct 18, 2011

good and fast service. Pleasent service manager. Great waiting area with free coffee. Computer is availble for customers use. Overall great service and priced right. Thanks

Mark Seiden

Oct 17, 2011

Tom made my service easy and simple. I called my AC was not working. I brought the car to Napletons. Within the hour they were already working on the car.We do not have a 2nd car, Tom made arrangements and paid for a loaner car while my car was being worked on.

Hyn

Oct 14, 2011

Good coupon price. Service manager very friendly and professional.Employee Rick was great. Car work complete on time. Even got a fresh cookie from cashier.

jpc8357

Oct 12, 2011

Robb is always good to deal with and is one of the principal reasons we return to this dealer for service. We've had other service writers when he has been away and they have not been nearly as friendly or easy to deal with so he is definitely an asset for Napleton's.

jea

Oct 11, 2011

MY EXPERIENCE EVERY TIME I GO TO THE DEALER FOR SERVICE ON MY LINCOLN NAVIGATOR 2008--about 5 to 6 times per year--IS CORRECT, PROFESSIONAL, RELIABLE AND EFFICIENT !JOSE E DE ALVARE

skeller16

Oct 5, 2011

Very positive experience EXCEPT, price quoted was not price charged !!!! There was a charge for "shop supplies" never mentioned at time the car was brought in.The service adviser was exceptionally nice and very accommodating. I don't think the charge for shop supplies had anything to do with the service advisor. This seemed to be a dealership policy. I'd rather the cost of the service include ALL costs as opposed to "hidden".

Philbar2

Sep 30, 2011

The service manager was very helpful. The car was serviced in a reasonable amount of time. When it was ready Rick explained my options on repairing my window washer.He wasvery polite and I will be back for all my services.

sgibson123

Sep 30, 2011

Dustin always helps me with my service issues. He gets everything fixed the first time. He never gives me a BS answer like, "Couldn't duplicate customer complaint." Obviously people do not bring their car in so service can duplicate the problem, just fix the problem.

dwise

Sep 22, 2011

The service advisor was pleasant, though had some difficulty writing down and typing info and had to retype a few things, so the check-in took a little longer. The car was ready on time, though I was told that there were several people ahead of me and that to claim the car may take some time. The service advisor was supposed to call Carmax to see if they could be billed directly. I didn't receive another call for a couple of hours....the advisor couldn't get through to Carmax because he had written down the fax number instead of the phone number.Once I determined that, he was able to get straight through though now this was an inconvenience as it was 5:00pm and rush hour traffic to travel in to pick up the car. The air bag system has been fixed. All in all, I have always had good service at Napleton's...we own two Jeeps...and I will return there for service

brucep

Sep 9, 2011

I was looking for a new wrangler. I shopped the websites and really didn't relish having to go to a car lot and do the games with the sales people. I went to Napleton and was very pleased. They treated me with respect and I think we both got a deal we could live with. I now look spectacular in my new, red, 4 door wrangler.

Pine1144

Sep 8, 2011

Slow and horrible service. They called me and said vehicle ready but it was not even close. Very unprofessional staff. MService reps arguing over whether my vehicle was ready. Just the absolute worst experience ever. No one even bothered to say thanks for my business or sorry for the mixup. When I was waiting for my ride to come get me I observed two separate customers being treated rudely by two different employees.

claudette gariepy

Aug 14, 2011

The best salesperson we have ever had. he explained well why we should buy a Hyundai and the car we did buy. he also explained well all the gadgets.

Erica E.

Aug 11, 2011

As someone in the automotive industry myself, I am quite demanding with my expectations when buying a car. Art, Dan, and Richard P. far exceeded my expectations. I highly recommend Napleton Northlake. I also love my like-new Jeep and it was such a great price. Some things that seem to be too good to be true can be true! Erica E.

salozzo11

Aug 7, 2011

Christien Valli was so easy to work with and very very helpful what a wonderful person you have there working for you. This is my second time buying a car there and she was the best. She deseves a employee of the month award in my eyes.

HARTKCH

Jul 1, 2011

Great customer service! This was definitely one of the more laid back dealerships I have dealt with. By saying this I mean we weren't pressured into making hasty decisions, and they were very patient with us. Everyone we encountered was pleasant. Our salesperson was awesome! Her name was Christine, and she was one of the primary reasons for our buying a car from this dealer.

bull5101

Dec 14, 2010

Just like the other review I read about this dealer, my experience was not good, but my experiences with the sales and service departments were equally terrible. I would not even recommend this dealership to someone I did not like. Stay away, stay far, far away from this dealer. This is THE single worst dealership I have ever dealt with and I have dealt with many different ones over the years. The sales department does not have their act together, the finance department took over 2 months to pay off my trade in and the service department cannot even get their own equipment set up properly. 2 thumbs down!

antman7828

Mar 12, 2007

I have always used the service garage at this dealership when servicing my dodge grand caravan but when I decided to purchase a new vehicle from this dealership, I found that the difference between the service department and the new car sale department, were like doctor jeckel and mr hyde. Since my bad expierence, I changed to ford and bought an expedition, and now service my car elsewhere. Sorry that the service department has to suffer but there is no excuse for my expierence with the sale department. Requests for the store manager to call were ignored.