Neil Huffman Volkswagen reviews

Peggy

Jul 27, 2016

After 16 years of a dependable Subaru Outback,I decided to buy a new car. It did not take long to settle on the Outback again. Our salesman,Randy, was very knowledgable,helpful and personable. He was highly recommended to us from a friend. I hope to have a long relationship with my new "Sube2"!

Krishna

Jul 15, 2016

Sales rep is really good and attentive to the detail. Buying process start to end got completed in few hours. competitive finance rates available from them

Unpleasant experience

Jul 12, 2016

We had Steve as our sales man. The buying experience was what any car buying experience is.. A hassle. Once the car buying experience was complete they said they would order the head rest and mail it to us. Here we are a month and half later and no head rest. I would suggest if there's anything missing to get it while there.

Debbie Gray

Jul 7, 2016

I recently purchased a new forester and love it! This is my first new car in 20 plus years. Leilani did a great job in getting me what I wanted.

Hillary

Jun 19, 2016

Brooke, Katrina, Anita, were professional, easy going, & way cool, Anita worked incredibly hard to make sure I could have the car I wanted. Katrina was great, easy to talk to about anything. She eased my anxiety while Anita worked her magic. Awesome team! Awesome car!

Jeff

Jun 15, 2016

I can strongly recommend this dealership and its staff. We were looking for a new Outback and could not find what we wanted. Broooke Wallace went out of her way to call me back right away when a car came in that she thought we would be interested in. If she had not gone above and beyond we would not have found what we were looking for...thanks Brooke. We then met Tracey Milliner and he made the whole process very informative and smooth. Tracey was very knowledgeable and professional. I have purchased many cars over the years but I can say without a doubt he was the most professional and courteous sales consultant we have met. He took extra time to go over any questions and details we had...thanks again Tracey. I drove over 4 hours to Neil Huffman and will no doubt go back again in the future. Their professionalism and attention to detail is well worth the time and distance we went. Thanks again everyone at Neil Huffman Subaru!!

RebeccaB

Jun 7, 2016

Beyond a doubt the best car shopping experience I have ever had. Leilani is amazing and managed to find us a vehicle to fit our specific needs that is perfect for us. She worked hard to help us drive off the lot with our new car and 2 weeks later it's still amazing! Cannot recommend enough for amazing customer service!

ChadB

Jun 2, 2016

I am extremely pleased with my purchase. Although the purchase is less than a week old, I could not have asked for a better buying experience. Steve Heil and Jeff Pence put up with my craziness answering all my questions on whether it was better to pay cash or finance. They even ran numbers multiple times without seeming bothered. After working with the sales manager and sales person, I was even impressed with the professionalism and low pressure sales of closing the deal with David Mertz. At this point, there are very few places I would consider buying from other than Neil Huffman.

GeorgiaG

May 28, 2016

I don't buy new vehicles often, matter of fact, my last vehicle I had for 10 years!!! So when I decided it was time, I researched my choices. Subaru kept coming out on top!!! I have had 2 Lexus's and thought I would never buy anything else, but after looking at the data from Consumer Reports and test driving the Outback, I was convinced that it was the car for me. I love driving my new Outback! I love all the safety features and the price!!! When I compare it to the Lexus SUV, I saved $15,000. My sales representative was more than knowledgeable, he was truly concerned that I get the most out of my new car. He took time to explain all the new gadgets and features. He made sure I was able to log into Mysubaru, etc. Thank you, Randy Sims! Anita, in finance did a great job going over every detail! I really felt like part of a family of people who care!!!

OutofStateBuyer

May 23, 2016

I decide on a car I wanted before ever contacting the dealership. However, I was from 4 states away and they made the buying process extremely painless and enjoyable. Chris(My salesperson) and Anita(business office) were fantastic and extremely helpful even though I was buying the car from out of state. The price was great too! No need to haggle for a price is aways a plus in my book.

Lew, Zoom-Zoom!

May 12, 2016

I saw the Mazda CX-3 at the New Car Show in January/2016. Had the pleasure of talking with Jay Cross, who I asked numerous questions. He was very knowledgeable, and extremely patient. Took all the time necessary to answer all my questions, but more importantly, never pressured me to buy. Because I was so impressed with Jay, when I was interested in buying in April, I went to see him at Neil Huffman on Dixie Highway. With Jay being the sales manager, he hooked me up with Dale Webster, a sales professional. He was very courteous, and a wealth of knowledge concerning the CX-3. Fell in love with it after the test drive, but was still not going to buy unless I could get the price I wanted. Dale made that happen, in a very smooth and friendly process. He even invited me to have a free lunch (was a Saturday) with the employees--something he certainly didn't have to do... So to sum it all up, the "buying experience" could not have went any better, exceeded all my expectations! I now consider Jay and Dale to be friends, and look forward to seeing them when I return for service.

azinternet buyer

May 6, 2016

In my,search for the best OTD price, the sales rep. quoted a fair price which we verbally agreed upon. There was no attempt to add on any extra $$$ upon the actual closing of the purchase. In my past experiences, some dealers try to stick a few extra "dealer fees" on at closing. There was a soft sell to obtain the "extended warranty" and "extra protection package" . But it was easy to say no. I explained that is why I'm buying a Subaru instead of Ford & I don't need the extra insurance. Overall, I give the Buying Process 5 stars.

DJW

Apr 3, 2016

Absolutely amazing! Christopher S. went way out of his way to get me the car and payment I wanted!

Penny Varble

Mar 20, 2016

This is an amazing place to buy a vehicle. We have purchase 2 different Subaru's from them in the last year. Our newest is the 2016 Outback which is honestly the most amazing SUV on the market with Eye Sight. Leilani Beeler was the first person we met the first time we went and I can tell you we will never have another sales person EVER! Terry the Manager went above and beyond to make our Car buying experience even better by always giving us the best care are treated us like family. Anita Morales in finance also just truly treated us so well and helped us get any extras we wanted!! I truly feel like family when I walk through the door of this place!! I can honestly say it is unlike any experience you have ever had. I would Give my experience 10 stars!!! I know there is usually only 5, but they are definitely a 10 in my book!!! I have never met a more honest trust worthy dealership EVER!!

Mahoney

Mar 9, 2016

Process was easy and smooth. No pressure and no hassle

Ed Gex

Feb 27, 2016

Randy Sims was great to work with and did all he could to help us purchase a used car from the dealership the price did not get where I wanted it but not his fault. The buying dance is the same every where,would give Randy a 5 star rating. Everyone was nice, but it is still not a lot of fun. Everywhere!

Danny L Crowe

Feb 27, 2016

The buying process was stress free and rewarding. Everyone was very helpful and extremely friendly. Dale Webster was our Master New Car authority. Very knowledgeable extremely friendly and very willing to go above and, beyond what I expected. Looking forward to a very long relationship.

Mac

Feb 27, 2016

I stopped by to check out a car and was quickly met by Randy who introduced himself. I found him very helpful and knowledgeable about the car we were interested in purchasing. The buying process was slightly delayed but smooth. After the purchase deal was made, I was asked, if I wanted the "Pulse brake light flasher that was installed on the vehicle for an additional fee. I was not pleased with the fact this installed item was not included in the negotiated price and as I felt the price was very high I wasn't willing to pay more for the vehicle, it was removed in a very short time. This issue almost cost the dealership the sale, I didn't like that tactic and do not feel it is a fair was of doing business.

Lynn Wood

Feb 24, 2016

I have purchased many cars and this was, by far, the most pleasurable experience I have had. Christopher Stewart was not only knowledgable, but he made me feel like family. I was introduced to the Sales Manager, General Manager and the Service Manager, which made me feel comfortable about my decision. The process was smooth and they were able to work with me to find the car I wanted at the price I wanted. Their competitor was rigid and extremely uncaring about my needs. It was a breath of fresh air once I went to Neil Huffman. If you need a car, you shouldn't go anywhere else!

Marty the mailman (retired)

Dec 2, 2015

My wife and I have been customers of Neil Huffman on Dixie for mannnyyy years. I think we have purchased at least 4-5 vehicles at Neil Huffman. Our purchase of a used truck last weekend was like all the experiences, great. Tim Roberts and Dave Mertz located a truck on Friday, we bought it on Saturday. We have purchased other vehicles through the years, even when we didn't purchase a vehicle there, we continued to use their service dept. Gene Mackin and others, has always taken care of us, and the work is completed on time and properly. Keep up the good work!!

Teresa

Nov 4, 2015

I bought my fourth Subaru yesterday. Randy Sims was the most knowledgeable salesperson that I have ever dealt with. Many years ago I would not have recommended Neil Huffman Subaru but how things have changed there. It was one of the easiest buying experiences that I have had. I love my new 2016 Outback 2.5i Limited! Thank you, Randy.

Terry

Aug 25, 2015

The people at Neil Huffman Subaru were excellent to deal with!!

SherriHR

Aug 25, 2015

I stopped by to check out a car and was quickly met by Randy who introduced himself. I found him very helpful and knowledgeable about the car we were interested in purchasing. The buying process was slightly delayed but smooth. The staff was friendly and the waiting facilities were excellent. I would definitely recommend this dealership for your car buying experience.

Alan and Jo

Aug 24, 2015

We bought a 2016 Outback, 2.5 Premium, from Robin McDonald. The process was smooth and pleasant throughout. Robin and her manager, Terry Isaacs, are very knowledgable and enthusiastic about Subarus. So far the car has exceeded our expectations. It is nimble for a large car, and the fuel economy is surprisingly good (24 city; 34 highway). I would recommend the Outback, the Neil Huffman dealership, and Ms. McDonald.

Mary Bryan and Marty Rosen

Aug 15, 2015

Just bought our second Subaru here - a Forester to go with our Outback. Excellent buying experience: knowledgeable sales person, transparent information for the folks who deal with pricing, financing, and the rest of the purchasing experience. Highly recommended.

janekane

Aug 14, 2015

This is not my first experience purchasing a car, but it has been my best. Terry (the sale manager) spent a lot of time on the phone with me to run numbers on the car I wanted until we found something I liked, even before I came to the store. When I arrived, they had gotten the car ready, and Ron was ready to show it to me. Ron took a lot of time to show me how all of the features worked. I got a very fair price on the car. The process went much more smoothly than my experiences at other lots, and they worked hard to secure an excellent APR and other incentives to lower the price of the car. Excellent experience.

MSmyth

Aug 11, 2015

We purchased a 2016 Subaru Outback 2.5i Premium/GDD package. Ron Mayer was our sales expert. He was patient, kind, respectful, and listened to our needs/wants. No pressure. We thought we wanted an Outback but also looked at several different models. He took a lot of time with us and also gave us "space" and information so we could make an informed decision in our own time. Every person at Neil Huffman Subaru were friendly and helpful. Ron Mayer made this purchase our best auto buying experience ever!

Paul Para ckal

Jul 25, 2015

I bought a car from Rob Corbett. He was extremely professional and easy to do business with. Rob went above and beyond to make sure all the needs were met. I would recommend Neil Huffman and Rob Corbett to anyone looking into buying a car from them.

Darrell and Dorothy

Jul 3, 2015

Negotiating for our car was simple and straight forward. It was a pleasure working with Robin McDonald.

BDmemphis

Jun 25, 2015

I purchased a 2015 Legacy from Don Pruitt and the experience was great. Don was very knowledgable about the car. The experience became greater when I meet with the sales manager. "Defense", was a delight to work with as well, from his knowledge of the cars to the respect he gives you when you walk into his office is top notch. I would highly recommend purchasing a vehicle from both Don and Defense.

pjbisch

Apr 12, 2015

Debated for months about what new suv to buy. Was searching the web and came across a Tiguan. Never heard of one or never saw one. So went to see it and fell in love with it. My salesman Randy Sims taught me about suv in about 30 minutes. Was empressed with everyone there. Got it that night and have loved it ever since. Glad I waited until I found what I wanted. The people at Neil Huffman was great. Would buy from them again.

Sherry

Apr 6, 2015

We purchased a new Mazda 3 and it was a painless pleasant experience.

Dean Smith

Feb 23, 2015

I searched for months for a 2015 Mazda 3 s Grand Touring manual transmission Soul Red with black interior on Cars.com. Multiple dealers tried to sell me whatever they had on their lot at the time of inquiry and ignored my parameters. I contacted the internet sales department at Huffman Mazda with my specific request. Within 3 weeks the car was obtained, exactly as was requested. I got weekly updates on their progress. Upon picking up the car, we were introduced to all the staff and felt very welcome and comfortable throughout the dealership. Many thanks to the following people for making the process so easy: Ciera Batarick, Jay Cross, Dale Webster, and Jeani Carlson-Bratton. I will always recommend you to anyone wanting to purchase a Mazda.

Zack Ruch

Feb 8, 2014

My wife and I have bought several cars from Tracey Milliner at Neil Huffman Subaru now. Each and every time I step on the lot to purchase a Subaru or to have service done, Tracey and the staff go out of their way to make me feel welcomed. They have what most other dealerships, regardless of manufacturer, do not. Respect, Honesty, and Transparency. My first Subaru I purchased here, the Sales Manager, Chuck, came by and introduced himself to me and made sure I had no questions and understood everything. This is the only dealership, that I would send my grandmother too because I know that she would be treated the same way that my wife and I have been. I would recommend Tracey, Chuck, and the dealership to all my family, friends, and coworkers. I just took delivery of my brand New 2014 Subaru WRX. Making it my 4th vehicle purchased from this Dealership. Their were many reasons for this. I was not in the market for a vehicle but I was so impressed with my service appointment and with the way Tracey treated me even though I was only their for my service. I had left and had the opportunity to meet Katrina and Hillary from the internet department. They gladly put me back with Tracey. As soon as the WRX, I had expressed interest in during previous visits, arrived off the truck, Tracey called me and let me know. Later that afternoon, I was driving off the lot in my New WRX. Go ahead and give them a chance. They will not just get your business. They will EARN every bit of it.

David

Dec 12, 2013

My wife and I recently bought a new Impreza from Neil Huffman. We were treaded professionally and we enjoyed our buying experience. There was none of the typical "what can we do to get you in a car TODAY" hustle. We were simply given all the information we needed, presented with the numbers and then allowed to make a decision without any pressure. Overall, a very pleasant buying experience.

local buyer

Sep 20, 2013

Good dealer purchased vehicle needed new brekes they did replace them. Only the front though back breaks still squeak, overall good buying experience maintenance department lacks in some areas.

Very Pleased

Sep 12, 2013

Worked with Jay Cross, he was great! Provided me with all the essential information on my New Volkswagen Passat! He was very educated on the vehicle as well as the sales staff & internet department who contacted me. I was very pleased and recommend the dealership to all! It is welcoming, no tacky, rude, pressuring staff as I like to take my time when buying. Recommend to everyone!

VWowner22

Jan 12, 2013

I give one star across the board because rating does not allow a zero star rating. My vehicle was serviced under warranty at this location. The techs marked all "ok" on inspection sheet. After leaving, a tire was still losing air and a wiper blade had not been replaced. I now have to wonder if anything else they say was "ok" is not actually "ok". Do not have your service done at this location.

phillieagle

Dec 21, 2012

Worked with Robin McDonald. She was a pleasure to work with and would recommend this dealership highly. There is a minor repair scheduled and she is working with us on the repair. We are an out of town buyer.