Nissan of Melbourne reviews

MelissaA

Aug 31, 2016

Scott was extremely helpful and patient throughout the entire process. He helped us find a vehicle that fit my family's needs in an efficient matter. Scott was very informative, friendly, and attentive. I highly recommend choosing him as a salesperson if you're looking for a new vehicle.

growing family Courtenay 3

Aug 30, 2016

This is our third purchase with this dealership and we were super pleased with Scott Lorton helping make this above and beyond. He kept us updated for the last 4 weeks as he searched for a vehicle and worked to get it in our budget. With a baby on the way, he accommodated our schedules and appointments and made this purchase the easiest yet! Thanks Scott and thank you Nissan of Melbourne!

carol, starlight

Aug 24, 2016

2016 Rogue CVT Vibration in the steering and drivers seat, 20-50 MPH, when maintaining speed. Nissan of America Field Technician said this is normal, no adjustments needed and vehicle is safe to drive. This issue is currently under investigation by Nissan North America. After all the long process including the Lemon Law, no help received. All we asked for was to Fix the vibration, Trade, or Refund. So we asked for help from our Salesman, Buddy Zentgraf, which we found to be very professsional. Buddy talked to the G.M. and he said he couldn't help. Buddy suggested to wait until Owner returned from Vacation & he felt quite sure that the Owner would help. I called back and he didn't have an answer, said he and the G.M. would talk with the Owner but would wait until after Lunch, bcause the Owner was stressed out with a client. Later in the afternoon Buddy called and left a message for me to call the G.M. or the Owner. I spoke with G.M. he was totally lost but would talk with Buddy & call back. ( NO CALLBACK) I had previously tried to talk with Owner or make an appointment, Receptionist asked me what it was pertaining to , then she told me that Buddy should handle it. Evidently the Owner of this dealership does not handle the problems and he is protected from contacting him. This has been a Long Journey , with no results. As Senior Citizens it has been very hard on us, so we are giving up to the FAT CATS, however, we do get to tell our story every day.

Michael 1970

Aug 19, 2016

I stopped in late in the afternoon, not exactly sure which model I was interested in. Scott ended up staying late to show me several different cars, going on several test drives, and was very patient answering all my questions and helping me decide on a great car. I couldn't be more pleased. A+ Experience!

datguy

Aug 16, 2016

My sales consultant was Scott Lorton and he was great. Scott and everyone at the dealership are polite and knowledgeable and answered every question that I brought to them and answered questions that I didn't know to ask. I would recommend Scott and Nissan of Melbourne to anyone looking into buying a new car or truck. Well done ladies and gentleman.

Gary S Trombley

Aug 4, 2016

The sales consultant, Denva McKenzie was outstanding, he met everyone of our needs, he definitely went that extra mile, the environment was welcoming, no pressure sales

J. Mays

Jul 29, 2016

We purchased a used car for my daughter to take to school. We had a model in mind and wanted to get the best car for the price. Once everyone decided on a price for the car, the rest of the process was relatively quick.

Mburke91

Jul 26, 2016

Our sales associate Matt (Hoss) was excellent. He was so accommodating and made the whole process enjoyable with his warm and funny personality. He is truly an asset to your team.

marionchasepacheco

Jul 23, 2016

The person who took care of me was wonderful -- she answered all the questions I should have had. I also liked the waiting room and the popcorn, water coffee and then all the snacks we could purchase. Everyone there has a "hop-to-it" attitude. They also gave me a beautiful wash and vacuum service which I totally appreciate!! Thank you!!

Alexandria Litras

Jul 21, 2016

I purchased a car just last week and I was super impressed with all the helpful staff. So much care was put into the fact that I don't have a lot of money to spend on a car. I felt really taken care of!

Evelyn C

Jul 20, 2016

Love my 2016 Juke!! Jason was wonderful to work with and Made my buying experience fantastic! Thank you. The nice lady in finance was wonderful also!

Lorich615

Jul 19, 2016

I went in to have my car serviced and it was noted there was a recall. The gentleman who took care of me, offered to do all the work at that time. I was asked if I wished to wait or have a ride home. I opted to wait. The waiting area was very comfortable and supplied with snacks, beverages and a rest room. TV and reading material was also provide. All the employees who walked through the area greeted us and inquired if there was something to do to make us more comfortable. The servicing was done in a reasonable time and Rob came to get me. He explained what was done and told me the car was ready and cleaned. He brought the car to me and gave me the paperwork. All in all it was a very Pleasant experience.

Daespring

Jul 18, 2016

A wonderful experience from the time you arrive. From the time I arrive, during the wait, and leaving - service is great - even when items get stuck in vending machine. We have been coming for a year and have developed good relationships with the service and parts departments. They keep us informed on new vehichles. Great work Nissan of Mwlbourne.

Unhappy

Jul 11, 2016

A friend of mine went to Nissan of Melbourne because I had Bought an Armanda there. She was met with a big man Named Matt Aka Hoss.He presented to start the whole mess with her by her telling him she was upside down in her Kia from Boniface of Melbourn she had never owned a car and they took full advantage of her but giving her a Kia Rio Eco with a car payment of $403.00 a month in 2013 brand new car and they still took 2,000 from this single woman with 1 child now 2.Well now she is 5,000 in the whole for what the car is worth the car is too small and she went to get a bigger car. Matt told us the banks said No! Can't do it but keeps calling us even when we were in Tenneesee about this great deal she could have and drive the car away that day. She told him she was out of town and would come in when she returned. (She did only for him to use her to make his bosses seem he was working is all we can imagine ) he got her all excited again only to let her down.He kept saying the Bank wanted 3,000 then 5,000 and finally 6,000 to drive off the lot in a Sentra ! Not the Rouge she wanted nothing fancy just a bigger car for the kids and her boyfriend because he has a truck. My point is Matt used my friend to make it look like he was busy on July 4th when he knew he could not do a deal The dealership would not take a loss of that magnitude and he knew it. He kept telling us The banks said no and he had been calling around for Days for her liars it had nothing to do with the banks. Her credit is low do to going around to a few dealerships and them running her credit.( she was unaware of this also) she has been really trying to get her credit score up and has gotten a new job makeing good money now. She will be getting a new car soon but It will Not Be From Nissan of Melbourne! They are not willing to work with you at all and then they lie to your face. She was so up set every time we left there 3 times Matt called her back in for Nothing!! Don't go here unless you have a perfect credit score they won't work with you at all!! She love the Rouge but will go to Mike Erdman for it when she is ready.

Sarah K

Jul 8, 2016

I had been looking for months for the perfect SUV to purchase for my family and finally gave up hope that I would find what I wanted. Nissan of Melbourne had just gotten in a Ford Expedition that was fully loaded with all the features I was looking for plus more. I couldn't help myself but to take a look at it. I wasn't looking to finance anything, as I had ran into some issues with the first car I financed over 10 years ago. However, after looking at the truck and seeing how clean it was for the year, and how Nissan of Melbourne's salesman MK assisted me with my decision... I couldn't help myself but to jump for joy and I decided I wanted it and financed it. The salesman was VERY knowledgeable and took fantastic care of me and my time with great respect. He went above and beyond what I imagined my next vehicle shopping experience would have been. After my first time financing a vehicle I had always paid cash for my vehicles. James Maves, the sales manager, assisted me with getting the numbers where I was aiming for and took great care of me and my trade. Meanwhile, I was scared to finance and scared to sign any papers so Karen, the finance manager, reassured me that this experience was not going to be like the last one. She took her time and explained what everything was for me, and went above and beyond her duties and even found a secondary finance company for me with even lower rates than the first one. MK was fantastic and I would recommend him to anyone that is looking to purchase. Karen was fantastic and has restored my faith in financing a vehicle. Also, Nissan of Melbourne did a fantastic job at helping me with my trade in and getting me where I wanted to be at with the out the door numbers.Out of the past 5 years I have purchased 6 vehicles. Nissan of Melbourne has earned my business from now on! 5 stars all the way! Thank you Nissan of Melbourne, James Maves and Greg Roberts, MK, and Karen for your assistance! It truly is appreciated! I love my new vehicle more than I thought I could. <3 :)

Sarah K

Jul 8, 2016

I had been looking for months for the perfect SUV to purchase for my family and finally gave up hope that I would find what I wanted. Nissan of Melbourne had just gotten in a Ford Expedition that was fully loaded with all the features I was looking for plus more. I couldn't help myself but to take a look at it. I wasn't looking to finance anything, as I had ran into some issues with the first car I financed over 10 years ago. However, after looking at the truck and seeing how clean it was for the year, and how Nissan of Melbourne's salesman MK assisted me with my decision... I couldn't help myself but to jump for joy and I decided I wanted it and financed it. The salesman was VERY knowledgeable and took fantastic care of me and my time with great respect. He went above and beyond what I imagined my next vehicle shopping experience would have been. After my first time financing a vehicle I had always paid cash for my vehicles. James Maves, the sales manager, assisted me with getting the numbers where I was aiming for and took great care of me and my trade. Meanwhile, I was scared to finance and scared to sign any papers so Karen, the finance manager, reassured me that this experience was not going to be like the last one. She took her time and explained what everything was for me, and went above and beyond her duties and even found a secondary finance company for me with even lower rates than the first one. MK was fantastic and I would recommend him to anyone that is looking to purchase. Karen was fantastic and has restored my faith in financing a vehicle. Also, Nissan of Melbourne did a fantastic job at helping me with my trade in and getting me where I wanted to be at with the out the door numbers.Out of the past 5 years I have purchased 6 vehicles. Nissan of Melbourne has earned my business from now on! 5 stars all the way! Thank you Nissan of Melbourne, James Maves and Greg Roberts, MK, and Karen for your assistance! It truly is appreciated! I love my new vehicle more than I thought I could. <3 :)

John Mc

Jul 7, 2016

I enjoyed visiting the dealership. It has a nice atmosphere and all the employees were cheerful and helpful. I enjoyed easy negotiations without any pressure.

nurse

Jul 7, 2016

Rob young was very helpful, updated me on the features of my car which I was not aware very happy about that. great employee awesome.

leonhard2007

Jul 2, 2016

This was a great experience in buying a car I have ever had. Hantz Philogene was awesome!! Very helpful from the very beginning. He was friendly, courteous and never tried to sell me something I didn't want. I told him what I was looking for and he found it. Everyone I dealt with today was very friendly and helpful. Awesome experience!! Thank you Nissan of Melbourne!!

R. Casanova

Jun 28, 2016

I am so happy and pleased with the customer experience I had at Nissan of Melbourne!From the moment I walked in, to the moment I drove out of the parking lot with my new car, sales representative Scott guided me through the whole process. He took extra time to answer all of my questions and went above and beyond to make sure the deal went smoothly.Couldn't have asked for a better experience, thank you!:)

Sam W.

Jun 13, 2016

The salesman, Matthew Messer was professional and friendly. He was very knowledgeable about the cars we were interested in, he was patient as we looked and asked questions. He did not try to rush us into a decision. He gave us time to examine the car thoroughly and ask any questions or concerns we had.

Allyjon964

Jun 9, 2016

Everybody was nice and friendly and honest. My Altima was was in for general maintenance (oil change, tires rotated and fluids checked) I advised them that my car was pulling to the left and that I may need a front end alignment. The technician noticed the tires on the left were low and he filled them with air and took it for a test ride and that was all it was. He saved me $100 which I know other dealerships would have taken advantage of me. I came home and called my daughter and told he if she ever buys another car to go to your dealership. I also told a friend in work about my experience. This is my second Altima because I love your dealership. Honesty goes a long way!!I am also impressed with the speed when I am there. There is not a long wait and I am advised if there is. My car was ready before the expected wait time.

beachbum

Jun 2, 2016

Very friendly staff throughout the buying process. Even though my car was not on the lot, they kept me updated as to when I would be able to pick it up. Once picked up I was shown all the perks of my new car. Everyone was helpful. Great experience.

Happy customer

Jun 1, 2016

The sales team here were outstanding. They are attentive, helpful and knowledgeable without being pushy. They found me the perfect vehicle and I love it.

carr-melbourne

May 30, 2016

I arrived late, but they fit me right in. Service was fast. Service personnel were polite, helpful, efficient. Had the option to wait in an air conditioned waiting room with TV, or a quiet gazebo with river view.

Arlene

May 26, 2016

For many years my husband and I have gotten our cars from this dealership, Nissan of Melbourne, as well as trusted them to service our cars. We have never been disappointed in their servicing, their care and their friendliness.

todd letawa

May 25, 2016

Its always good to bring your wife when you get a car to avoid any arguments over whether you got a good price or not. Happy wife, Happy life. Thanks Nissan of Melbourne.

Walter Parker

May 25, 2016

The professional and friendly attitude of everyone.They not only serviced my car but cleaned it too. I especially liked Kelly. Her personality and the way she took care of my car.

Corey Runte

May 22, 2016

Thank you SO much for the awesome experience & great deal Paul, Cheryl & Buddy! Buddy's Customer Service was second to none, and relates very well with all types of people and gives the "honest" feeling. Thanks guys!

Ricardo

May 14, 2016

Came in for oil change but when I got there told them my truck was pulling to the side. Oil change and alignment done! Then spiffed it up with a wash. Never said no time or bring it back. All in a reasonable amount of time. Thanks guys and especially Rob.

Thomas Bayard

May 12, 2016

Bought a 2014 altima in August 2015 after all the 2015's hit the market had decent rebates, no rollover from previous vehicle but somehow I'm 7000 underwater after 2 years of ownership. So totally got screwed in the paperwork of pricing the new vehicle. Of course they use the whole you can pay this for this many months or this for this many months, not mentioning the vehicle price at all during whatever you want to call negotiations. BEWARE buyers. Make sure you ask the price that you are paying for your vehicle. I will now be screwed til loan duration because of their shady tactics. Do yourselves a favor and stay away!!

Tim T

May 3, 2016

Courteous, professional and quick. The service drive team was prompt and friendly. The waiting area was clean and comfortable. Don't hesitate to use them for regular scheduled maintenance.

mkrc97

Apr 29, 2016

Friendly, very helpful staff and our vehicle issues were dealt with and resolved in a timely manner. Especially like the courteous vehicle which took me to a local restaurant for breakfast, nice.

Aussie

Apr 21, 2016

I appreciated that my problem was taken care of immediately even though I had no appointment - I needed to have another key made. Everyone was pleasant and helpful, and the facility itself was clean, orderly and pleasant. And I really did like that the offer was made, to wash my car - Nissan of Melbourne gives the best car wash!I have nothing but good words for Nissan of Melbourne, from the time I purchased my vehicle a year ago, and through all subsequent dealings with them.

Julie F

Apr 19, 2016

Our salesperson M.K. was amazing. He was very patient, knowledgeable, not pushy and understanding our our needs, very polite and friendly and also had great follow-up. We had a question when we got home with the car and he made sure that he answered our question and the next day he called to check in and make sure I was happy. I was very impressed with the integrity of this man. I have had good experiences with Nissan of Melbourne previously, but I will say dealing with M.K. made the experience a great one.

Hotdog

Apr 7, 2016

As soon I got there with my car, they took care of me right away. Told me it would be about an hour, took about 40min. Oil, filter, tire rotation. And a car wash. Everyone is very friendly, when my car was done Kelly came and got me and walked me to my car., made sure everything was alright and I was satisfied. Yea Kelly

Donald Mains

Apr 5, 2016

From the time I arrived for my appointment and the time I was back in my car was a total of 35 minutes. I had a lube, oil change and they rotated the tires. Very impressed with their speed.

Jamie Lopez

Mar 29, 2016

I had no issues with this dealership, they were very courteous and easy to negotiate a price. Rick was there to answer any questions that I had and was very knowledgable about the car too.

Dee

Mar 15, 2016

Couldn't ask for a better group of people. Everyone from sales to service made this process quick and easy! Very accommodating. I'm happy to be apart of the Nissan Family!

Gisele in Rockledge

Mar 11, 2016

I have always liked Nissan of Melbourne because the employees seem to genuinely care about me and my car. They are not just interested in selling me a newer car. Rob Young, Service Advisor, is very upbeat yet made suggestions for future visits as I drive an older (2007) 350Z convertible. He appreciates that I love that car and made my experience quite pleasant.

cookie

Mar 8, 2016

Kelvin was very professional and helpful with quite a bit of patience. He made sure the car was detailed as he would like it to be if it was his. Kelvin made sure that I understood how to work everything in the car before I left the lot. Eddie the manager was also very helpful. I have been buying cars 40 yrs and this has to be the friendliest dealership I have every been to. I would be sure to go to this dealership again and if you want a Nissan this is the one to go to get your vehicle.

Marian92

Mar 7, 2016

Premiere customer service very happy customer went above and beyond what I needed. Customer for life will be back soon for a 2016 Altima very soon. Appreciate the sales team for walking me to the right direction and being very very polite. Never felt rushed or uncomfortable when I asked about the difference between 2013 and 2016

flee101

Mar 4, 2016

I was very satisfied with the great service at Nissan of Melbourne and would recommend anyone shopping for a new or used car too stop here. Very honest and fair salesmen are great and so where sales managers.

alexis_chrstn

Mar 1, 2016

Great customer serviceEveryone was very professionalRichard went over several options with me since it was my first time purchasing a new car, he is the best!!!

LDDURANT24

Feb 19, 2016

My sales person. was great. He had a really great attitude which helped the long process. Although he was fairly new he was very knowledgeable.

Pathfinder

Feb 10, 2016

As soon I got there with my car, they took care of me right away. Everyone is very friendly, when my car was done Kelly came and got me and walked me to my car. That's was nice of her, thank you.

The Parkers

Feb 2, 2016

We were not pressured in any way. Matt (salesman) was professional and honest with us. While signing papers Melvin (Finance) made us feel at ease and thoroughly answered all our questions.

Philly mac

Jan 24, 2016

The service lady Kelly was very pleasant to all customers that she helped in the service area. She took care of me even though my appointment was not found in the system.

StephanieM

Jan 21, 2016

Nissan of Melbourne,Thank you again for a very easy and pleasant buying experience! This is the second vehicle I have been a part of purchasing at this dealership and the staff provided exceptional service throughout the process. Our salesperson, Gustavo was very patient, as he showed us a number of vehicle options until we found one that met our needs and preferences. We purchased a beautiful 2015 Nissan Altima. In the short time we've had it, I've been enjoying all the comfort features and great gas mileage. Gustavo provided excellent customer service throughout the process and I'm very happy with the vehicle he found for us. Leo, at the service desk, was efficient and understanding as he worked with our budget to help get a financing plan that would work for us. Karen in the finance office, was friendly and professional as she explained the financing documents to us. Thanks to all the Nissan Staff! We look forward to continuing to do business with you in the future.

Not_impressed

Jan 20, 2016

Purchased a Juke in December of 2015. Long story short, car is covered in scratches. Two attempts to fix it and it's still not fixed. (hood was repainted and the rest of the car was buffed) Greg the General Manager says these scratches are normal and basically told us they're not going to fix it. The regional service rep says it's not normal and had us take it back to the auto body place. On our third attempt to get this resolved.

capttomybone

Jan 16, 2016

Rob my Service Advisor was able to get me into the dealership because I was going out of town also at the last minute. My Murano was PMI by that afternoon. Thank you for the great service.

Francisco

Jan 8, 2016

I went to Nissan of Melbourne to browse at inventory, not really intending to buy. However, I did have a rebate coupon with me in the event I changed my mind. I looked for CIA Ghor as he sold me my 2014 Nissan Rogue, he is very professional, courteous, has extensive product and inventory knowledge so we don't have to wait around and see what is there. He knows the safety features of the newest cars and trucks and does not use high pressure sales techniques to trick you or anything...very honest! He is in my opinon, a GREAT Asset to Nissan of Melbourne, anyway I left the dealership with not one, but two 2016 Nissan Rogues, of course I traded by 2013 and 2014 Nissan Rogues. I had a specific bottom line payment if I was planning on buying that day and the reason I bought was because between him and Leo, sales manager..met .my bottom line payment after rebates, trade in allowance, etc. We are very happy!!! : ) Thank CIA Ghor and Nissan of Melbourne for a Happy New Year beginning!

Shocked!

Jan 8, 2016

In all our years purchasing cars we have never, ever had an issue with a purchase like we did with this dealership. I agree with the other comments they are not military friendly. We visited the dealer the day prior to purchasing with our loan and desires in hand spoke to a WONDERFUL Salesperson Mark Gerler as well as Ed a general manager who was also "Fabulous"! We expressed our desires looked at some cars quickly and was told that the prices would be honored and even reduced the price of one vehicle by $1,000. So we left feeling great and were prepared to make a purchase the next day after test driving the vehicles. Long story short all was well and after 2hrs with Mark we had made our decision and were ready to purchase. So we took our certificate into the dealership along with our Check and in steps Kyle to inform us that he cannot honor that price and the only way to do it would be to finance through them. Prior to his arrival we were willing to give the dealership a shot at financing thru them and were actually filling out the application when he arrived. In all our years of car buying "NO ONE" has ever made me feel bullied and forced into making a decision like this gentleman. He was horrible!! We were stunned because at no time or in the add or the previous day were we advised that and additional $750 would be added to the car. We explained what we had been told the previous day and he proceed to talk to the GM Gregg and came back and said sorry we cant do it unless you fiance thru us and with a handshake we left. Long story short we had an awful experience and we found out the next day per USAA per the terms of their contract that situation should NEVER have happened and per their contract they should never have asked us about financing thru them unless we requested it. Which at no time did we request it we were told to try and see if we could get a better interest rate lower than our 2.85% so by doing this they were in breach of their contract to them. I never write reviews on sites but the way this dealership dealt with us I just had to warn all all military members or retirees about this dealership. We just retired after 26 years in the military and I strongly caution anyone wanting to use USAA Auto Circle to watch out for this dealership. If this is how they treat you when you walk in with a blank check, how will it be if your car needs service?

marionchasepacheco

Jan 6, 2016

These salespeople, Matt (The Beard) McGuire and the financial team worked for 2 days to get me set up in a much better position than I was in when I came in. I now have a wonderful Versa with lower payments than I had before. I owe all of them a tremendous debt of gratitude. (But I only brought them fudge.)

Tony

Jan 3, 2016

Last minute appointment and they were able to get the job done got there at 1:00pm and was out at 2:00pm thouht woukd have to leave the car but very pleased they made it so I could have it the same day. Rob did a great job.

Cathy from Melbourne

Dec 31, 2015

The salesman, Rick Musick, was great. He texted me which I greatly appreciated. He also sent me pictures of the Murano I was interested in. The whole experience went very fast & I bought the car. I love my new Murano !!!

Lindamarie143

Dec 10, 2015

I voted the best service for Nissan because I have been coming 12 years and it's been comfortableand professional all the.time. The people are very friendly.

jimmyn22

Nov 23, 2015

I had my 2011 Nissan Versa towed into the Service Department. They quoted me $1000 to replace the fuel tank. Do they not realize that next month is Christmas??? I said no thank you I will come by and get my vehicle and take it home and replace the fuel tank on my own. When I arrived Darryl Sutphin and Eric informed me I owed them $55. I asked for what? They said because they had to drive the vehicle in and out of the shop twice, so they are just charging me because they drove my vehicle around. Are they serious??? Really? They did nothing to my car, they only inspected it and looked at it, they did no work what so ever to it. But they want to charge me $55. I mentioned I've been in the Air Force for 18 years is their any way to waive this. They said no. Wow. They apparently must rip off everyone with what all the comments below say! Everyone seems to have the same complaint and mention being ripped off, I see a pattern here, hmmmmmm!!! It is also apparent to me that Nissan of Melbourne does not support the military, Seriously if they did would they not have waived the fee?? I plan to mention to every military member I know, and ask them to mention to every military member they know not to go to this place, and not to go to any Nissan at all because they consistantly rip people off and do not support the military in my eyes. Would anybody else agree with me?

Craftyann

Nov 21, 2015

I have had a very positive experience all three times I have been there. The personnel are friendly, knowledgeable and do what is necessary to resolve the issue.

Rita

Nov 1, 2015

My service tech was polite , engaging, courteous. Very professional. Thank you for the positive experience . Everything was explained to me and I felt satisfied and not rushed.

referee

Oct 28, 2015

I am not the type of person to fill out these experience worksheets. However, I really enjoyed the service department and the way my service problem was handled. In this day, I sometimes find it hard to receive excellent service, but I feel they went out of there way to help me out!THANKS A LOT!!!!!!!!Warren

Dan70

Oct 22, 2015

Our sales consultant, Anthony Farhat, was very professional and worked hard to get us the monthly payment we needed and the vehicle we wanted. He and his management left us feeling like valuable customers.

cardude

Oct 18, 2015

I have honestly never left a negative review for any product or service, but I feel so strongly taken advantage of I must warn others of my experience at Nissan of Melbourne. In short a working part on my vehicle (throttle body) was replaced & it was later found out that the issue was elsewhere (ECM) in a loose connection. A zip tie was used to "fix" the loose connection and Nissan of Melbourne claims that it was part of their diagnostic process and would not refund the nearly $1,200 bill.The longer story is that upon taking my stalling Altima into Nissan the error codes in my vehicle read that there was an issue with my throttle body. I had my throttle body replaced elsewhere prior to going to Nissan of Melbourne and informed the service technician at Nissan of Melbounre (Sean) that the throttle body is not the issue. Sure enough Sean says that the error code reads the throttle body and that it needs replaced. He informs me verbally that they will replace it and if its not the issue I will not be charged for the part or labor and they will continue to diagnose the vehicle from there. I am so sure that the throttle body is not the issue I requested that when they replace the part I want the old one back (which they actually charged me $40 for).So the part was replaced and I was told after they test drove that the vehicle was fixed. I pick the Altima up and stall on 192 (about 3 miles away). I returned the vehicle within 15 minutes and they saidthey were going "back to the drawing board". The next day Sean calls and said that when they replaced the throttle body a connection somewhere was loose and needed to be cleaned. Sean said he drove the Altima all around Melbourne this time and it "runs like a champ now". I pick up my car and stalled at the light outside of the dealership (about 1/10 mile away). I then leave my car at the service center for the weekend and pick it up the next week. I am told when I pick up the car that Sean no longer works for Nissan and I am handed the keys by a new technician. He says they found the issue and it was a loose connection. I get him to take me out to my car to his reluctance and show me under the hood. It turns out that the loose connection is on my ECM and to repair it they put on a zip tie. So yes, now I have paid $1,200 for a zip tie to keep my car borderline running.So I tell the technician "I told you so" and I cannot justify the bill I have paid for the service I was provided. He says he agrees and that they will work on refunding some of my money. This started in October and continued through January. In the process I talked to the Service manager Phil, the parts manager Bud, and the general manager Tim Moody. Tim Moody informed me that he would do what he could to help me out. Later I return to his office and he says they are unable to write a refund because "the system does not allow it". I told him that I do not care where the money comes from their system is not my issue and this is "fraud if you charge me for replacing working parts". Tim got heated and he lectured me on how this is a sensitive word and that using it could result in someone losing their job. He told me to file a claim on the corporate level of Nissan and that they would be able to process the refund. After dealing with corporate they could not assist me because they said they contacted Nissan of Melbourne and the service manager responded that my car needed the throttle body replacement as a necessary step to getting the vehicle operational. So after several months of Nissan admitting their mistake and trying to "help" me with financial assistance they turned me to Nissan corporate only to then lie to them about replacing a working part in my vehicle. I also attempted to get them to put the old part back in and take their part back, but they refused.Nissan has taken my time & money and left me with a car that is still not fixed.

ALeBlanc

Oct 15, 2015

My salesman, Jordan Napolitano was very responsive, honest and informative in this process. It was convenient to get all of my questions answered with minimal time at the dealership. It was a quick and easy experience and I love my new car. Mr. Moody was also personable and made sure we were taken care of.

bofficer

Oct 10, 2015

I'm glad I did not purchase a car from Melbourne Nissan. Inward faced with less than truthful selling tactics and when I thought I was going to buy, the bait and switch was used to get me back in. I was told the vehicle I want d was on the lot and when I got there "it was just sold" and the salesmanship manager was brought in to try to sell me a higher priced vehicle. I immediately walked away. I had also been told that the bank I was going to use was at an excessively higher interest rate than the one they were trying to set me up with. I called the bank and they told me the rate Melbourne Nissan quoted was incorrect. I would never do business at Melbourne Nissan and wouldn't recommend anyone else do business with them. The manager never responded to my email when I informed him of the terrible customer service. Go to Sutherlin.

petal2

Oct 2, 2015

My spouse and I had the most amazing experience at Nissan of Melbourne. My Sales Consultant ,Abdul Ghorbanpour, was very patient, optimistic during this whole transaction. I appreciate his help with the whole car purchasing experience. John, the Manager was awesome too, made this deal happen. Director of Finance also was very professional and knowledgeable, helped us to make with our decision making process.Definitely I would recommend this dealership.EarlandMarlene

greggill46

Sep 23, 2015

I have purchased two Nissan Rogues in the past and have found them to be great cars. I feel that Cia, as he is called to be one of the best salesman I have ever dealt with in last 45 years. He was so helpful in making my decision about a new vehicle. Thank you Cia!!!

Kewakey

Sep 23, 2015

Nissan of Melbourne was very great experience my salesman Jonathan Gordon is highly recommended. Great fun and honest and a great listener I walked away with exactly what I wanted! Every time I go even for service it's excellent service.

Patricia

Sep 18, 2015

The salesman Denva was very nice and worked hard to find me something that I wanted. Which was not an easy task, especially in the rain.

Gerard

Sep 17, 2015

Mr Kamel was extremely efficient and did all he could to get me a great deal on my new 2015 Altima

Kenneth

Sep 17, 2015

No hassle and we knew exactly what were buying. We went knowing what we wanted. The salesperson and truck were waiting for us. We were finished in a little more than two hours.

Graciela

Sep 16, 2015

Mr. Gordon was awesome, he listen to all my needs and made sure he stuck within my budget. He was very helpful & made my experience wonderful. I'm very glad I chose Nissan of Melbourne.

Tohmas

Sep 13, 2015

Friendly and professional. Mike Geerligs was great! Always kept me updated and helped with insurance (even through his lunch hour).

Patsy

Sep 10, 2015

Your entire team, was professional, Courteous and friendly. they understood my time requirements and my wants/needs, and did everything they could to ensure I had an enjoyable, and fruitful visit. Bravo to Jordan, Rick, and Buddy for helping me get my new Murano.

John

Sep 9, 2015

our sales rep MKamel Rizeak was a pleasure to deal with..I feel he went more than the extra mile to help get it allaccompolished....THANKS MK

Jon

Sep 9, 2015

Even though I showed up for my service appointment early, the service advisor got me right in. The service was performed in record time! The service advisor was very pleasant and helpful. Overall, a very pleasant experience.

Phyllis

Sep 9, 2015

The service was top notch. Very speedy and very friendly. Special thanks to Rob Young the service advisor and to Wesley the shuttle drive.

Donald

Sep 4, 2015

Great welcome...waited for the car to have the oil changed. Less than 1 hour included multi-point inspection, tire rotation, cleaning and washing. WOW!!! Great work Nissan of Melbourne

Troy

Sep 4, 2015

Our salesman Denva Mckenzie took the time to listen to what we wanted. Then he walked the lot and found us 3 cars to choose from. He was really honest and upfront and helped us pic the right car for us. He proceeded to make the buying process easy and quick. It was like buying a car from a friend that's how easy he made it. He was a wonderful salesman we have already told 2 people and one is coming up there today or tomorrow.

TroyandDeanna

Sep 4, 2015

Our salesman Denva Mckenzie was awesome. He took the time to really listen to what we wanted.then he found the cars that fit our requirements and from there it was easy. He had even told us that if they didn't have the car we wanted they could get us one within an hour. He made the negotiations easy there was no running back and forth and haggling he got us right where we wanted to be he felt more like a friend than a salesman. The whole office was so friendly and helpful. This is how a dealership should be they took total care of us and we will continue to stay with them and recommend our family and friends to go there.

John

Sep 2, 2015

Couldn't find out the problem with windows, but you went out if your way for us, we really appreciate that. service has always been top notch. Thannks again.

Pamela

Sep 2, 2015

Sales representative was highly knowledgeable and extremely friendly. Our sales representative wasn't pushy and listened to every concern we had. This dealership definitely stresses on interpersonal customer relations. An all around thumbs up from me!!!

David

Aug 30, 2015

Everyone were very friendly and professional,waiting time was exactly what they said it would be. Office is clean and organized, waiting room area was clean.

Helen

Aug 29, 2015

Everything from the timeliness of the appointment, to the explanation of the problem, and I especially appreciated that I was able to bring the car back immediately for service to check the brake light malfunction. Everyone was very professional. Thanks!

Kenneth

Aug 26, 2015

The experience was great from the that took my paper works to maintenance department. The guy great me ask me about the car, tell exactly what they were going to do

Melissa

Aug 26, 2015

Friendly, honest this is the only place I go to for all my car/SUV Maintence and new and used car sells!

Aubrey

Aug 25, 2015

Buddy was the only person at multiple dealerships I reached out to who understood what I needed in terms of handling everything online. Everyone else tried to pressure me to come in. The entire experience was stress free.

Joseph

Aug 25, 2015

Very friendly sales associates. No hassles with purchase of vehicle. Never hassled to commit to anything, yes was yes and no was no. Went to many dealers close to home and none would not even come close to what you guys did, even with trying to trading my vehicle in with their deals, which i did not have to do with your dealership.

Deborah

Aug 23, 2015

Rob Young in the service department is one of the best service people I have encountered. He is extremely helpful and easy to work with the customer.... He is a keeper!

Janice

Aug 21, 2015

Very friendly, courteous. Like the idea of Nissan Shuttle to where you need to go while your car is being serviced.Beautiful dealership, but waiting room is so so.....Actually, you could improve on the coffee station. Use Keurig Cups coffee maker so a customer that is waiting a long time can get a "fresh" cup of tasteful coffee. Plus offer liquid creamer in little sealed cups would be a nice touch as well.

Agnes

Aug 19, 2015

The car I wanted was in stock and we were able to agree on price and financing. Salesman Ronnie and Nissan reps were very nice and accommodating.

Nancy

Aug 15, 2015

Ronny was very good listened to our concerns answers what he could and said I don't know when he didn't know instead of giving wrong info. He did a great job. I walked away from several other dealerships do to pushy or misleading sales people. He asked for the sale and was not pushy. Very good job.

Eileen

Aug 14, 2015

Excellent service. Friendly staff. I never had such a positive experience at any other car dealership. I would recommend Nissan of Melbourne to anyone.

Monica

Aug 13, 2015

Rob took care of me, as soon as arrived. My 5000 miles service was taken care of wirh the utmost respect and importance. Thank you Rob and the service department for all you do, I greatly appreciated.

Walfrido

Aug 13, 2015

everything. dealership was clean and very presentable and very friendly, and our sales rep Johnathan Gordon did help us til we were totally happy with the deal. He worked hard and showed us integrity all the way. my wife will get a car from Nissan in a few months when we are ready to trade hers. with same sales rep for sure. and for sure at Nissan. we love Nissan and will bring our friends when they are ready to get a car.

Jay

Aug 7, 2015

From the time I stepped onto the dealership until the time I left, all the employees were respectful and relaxed. I loved that

Nissan of Melbourne Fan #1

Aug 5, 2015

Everything about this dealership was amazing: the people, the car, the price, the process!It's the 5th Nissan we've purchased, and the 4th from this dealer. We will continue to use this one!

Calvin

Aug 3, 2015

I was able to trade up from my 2014 pathfinder at a reasonable price difference. Additional features made upgrading a good move for our family.

Loretta

Aug 3, 2015

Rob was friendly, efficient and went out of his way to make sure eveything went smoothly. He is an asset to your team! The "service with a smile" aptly fits.

Naomi

Jul 31, 2015

Friendly and courteous! Do not pressure you into getting certain work done. Always willing to work with you! The best dealership I have ever worked with!

DaveFash

Jul 30, 2015

Good job -- friendly, cooperative, and cared about my best interests. Located a nail in tire and replaced tire with a minor charge, under our tire warrantee..

Edry

Jul 29, 2015

friendliness, patience and knowledgeable technician, exhibits a lot of respect for customers which means a lot and well appreciated excellent service

Larry

Jul 28, 2015

Been dealing with Nissan of Melbourne since 2012 and have found the salesmen and all other employees to be professional and courteous

the fave

Jul 23, 2015

I just purchased a used car from this dealership and I have to say that they really made the entire experience exceptionally pleasant. The staff were all highly friendly and professional and they were able to fit me with exactly what I wanted and needed. They were honest and forthright with everything and gave me a great deal. If you're looking for used or new, I would highly recommend Nissan of Melbourne, they will do you right! When I'm ready to buy again, I know where I'll be going.

Rosa Torres

Jul 18, 2015

Every time we though we had the price on the car we wanted, either additional charges were added or the terms changed. Issues would change from person to person, there is no consistency whatsoever. Furthermore, they lie about their practices and policies, and both the new car and pre-owned car managers are obnoxious.I will say this. The service team are wonderful. Too bad the entire establishment is not same.

Janice

Jul 17, 2015

SALES MAN THAT HELP US WAS VERY HELP FULL AND NICEI WOULD COME BACK AND BY ANOTHER CAR FROM HIM.HE DID A EXCELLENT JOB.

Rafael

Jul 17, 2015

I bought a new 2015 Rogue Sl. Cia was my salesman. He is as good as it gets. He is knowledgeable, attentive, and not aggressive. He earned my trust, long ago.

Joann

Jul 16, 2015

Buddy was my sales consultant. He had been in touch over the previous month and was very respectful of our initial decision to wait until fall to look at lease/sale options. He was able to answer all questions and along with Kyle was able to put us in our new Nisson. These two gentlemen get a "10" Thank you!

Kevin

Jul 15, 2015

Jason was very knowledgable on the Rogue and very professional. We had been to many dealerships in search of a vehicle and he was by far the best to work with.

Early

Jul 14, 2015

The staff was very friendly. Josh was informative and did not try to force a sell. I like the way Leon went over the paperwork. Your dealership have been very helpful and professional.

Stephan

Jul 10, 2015

Having Cia Ghor as my sales consultant.Made it very easy to go through sale of my Brand new "Maxima".. He went above and beyond for me and my wife.. I consider him more as a friend than a sales person. Good man and definately a valuable person to have working for Nissan..

Michelle

Jul 8, 2015

Everyone was really friendly, while i was waiting. Craig, Micheal, Leon truely went above and beyond to make sure i was comfortable and happy.

Rodrigo

Jul 8, 2015

CIA GHOR, WAS OUR SALESPERSON AND HE WAS GREAT! VERY FRIENDLY AND WAS HELPFUL! HE EXPLAINED THE PROCESS VERY CLEARLY AND WAS WILLING AND HAPPY TO ANSWER ALL MY QUESTIONS. CIA TRULY WANTS THE BEST FOR ALL NISSAN CUSTOMERS! THANK YOU! CIA FOR YOUR HARD WORK! TO GET ME THE CAR I REALLY WANTED!

Michael

Jul 7, 2015

My salesman, Dustin Harris was amazing. He was not a high pressure guy, he was honest, and knowledgable. Our F&I Director, Leon Yarbborough, was also very helpful and worked hard on getting my vehicle financed with the best rate.

Patrick

Jul 7, 2015

The whole experience went smoothly, and everyone we dealt with was friendly and helpful, from the salesman, Anthony, to the guy we dealt with in Finance, Joshua.

Gina

Jul 3, 2015

Staff was friendly, professional and work was done in a timely fashion , very pleased with staff and Nissan of Melbourne overall.

Gina0404

Jul 3, 2015

Nissan of Melbourne was a joy to do business with. I had my car serviced there twice since I moved and I could not be pleased enough , the staff was professional and friendly and very honest with work that had to be done . The work was done in a timely fashion and they asked if I needed a ride anywhere while I waited . Highly recommended business .

Janet

Jul 2, 2015

Excellent service. My Service Advisor, Darryl Sutphin, makes it easy. He is efficient, knowledgeable and explains everything that was done and makes proper recommendations. The sales staff doesn't descend upon you like hungry sharks. Instead they are courteous, friendly and always ask if you require any assistance without the overbearing attitude of many salespeople in many dealerships.

Danielle

Jul 1, 2015

Rob was great in service. I had to be out of there by 4pm to teach a yoga class and even though i had to reschedule for my speaker to be diagnosed, he got me out right in time!

Eileen

Jun 27, 2015

Shawn was great, got there on time. I said need to be baco in my office by 10:00 am , he said no problem. It was supposed to be 1 1/2 hr.

Julie

Jun 26, 2015

Sales rep was very knowledgeable and friendly. I had a certain goal in mind which was met. My new car is awesome.

Deborah

Jun 25, 2015

I was treated with profesionalism,curtesy and my service was expedited in a timely manner. I am a very satisfied customer.

Tamarah

Jun 25, 2015

I had made appointment as I was crunched for time. Rob got me taken care of right away. All of the employees in service are friendly and courteous. Rob Young is the best!!!!

Janet

Jun 23, 2015

Well trained staff and great sales rep, everyone was very pleasant and worked very hard to get the deal done in a timely manner

Douglas

Jun 20, 2015

The customer service rep was very personable and friendly. For the first time I left the dealer happy with the service.

Jayme

Jun 16, 2015

Rob is awesome, I called in for an oil change and he got me right in. I told him about some issues and he was awesome about having them checked out.

Tina

Jun 13, 2015

Everything. Heather's knowledge of our vehicle choice was superb. The entire staff were very friendly. They go above and beyond to make your experience at their dealership the best. I can say without hesitation we will deal with them again.

Melissa

Jun 11, 2015

The experience was great and fabulous as always. This was the 1st time I worked with Shaun as my service advisor, and I would be happy to work with him again. He is very knowledgeable and friendly :)

Carl

Jun 10, 2015

The guy that waited on me seem to care about his job and me. He told me what he could do and what he couldn't do but he tried. He explained the 30,000 mile maintenance need and cost and the options.

Theresa

Jun 9, 2015

Everyone was very pleasant and helpful. Their was no pushiness to get all the things fixed with my car. I only fixed what was really needed and that was fine with them. I will come back to get it fixed their again. I like an honest clean and pleasant place to get my car fixed.

Gail

Jun 6, 2015

Even though I threw them a curve ball by deciding on a more extensive service then originally requested, they still got me out of there in the time I had. They went the extra mile to accommodate my schedule. Also, the staff is very welcoming and attentive. Solid 5 stars!

Marlene

Jun 5, 2015

All personnel that I came in contact with during the time of vehicle purchase were very helpful, especially the salesman. All questions were answered and, all available options were explained, which helped me make the proper decisions. Everything went smoothly.

John Bennette

Jun 2, 2015

Fast and efficient...kept me informed of progress on vehicle. Service dept. was very friendly and courteous. Would definitely recommend to friends. PS...love the car(2015 Nissan Altima)

Kathleen

Jun 1, 2015

Our experience was wonderful. Johnathan did a great job.I have not bought a car in 11 years and it really turned out to be a great time and we feel we were treated with respect and we love our new Murano.

Susan

May 31, 2015

Mathew was very friendly, courteous and professional. I did not feel pressured and I was impressed the dealership was willing to work with me on the pricing.I went back the following week to have detailing done. I was very pleased with the work performed. In addition, my sales representative was there to ensure the work was performed correctly. The person who performed the work came out and introduced himself and asked if the work was done to my satisfaction. Again very professional. The buying process would have been a 5 except during the financing it became confusing as the discussion was about monthly payments and extended plans vs total price, interest rates and payment terms (length of loan). The finance person was however very polite and professional as well.The facility was clean. Water, coffee, soda was offered.

Lonzie

May 28, 2015

Everyone was helpful and kind. MK went above and beyond to answer all of my questions and to get me into a new car! He was very patient and it was a pleasure to do business with him.

Chris

May 27, 2015

Staff were friendly and helpful. Service was completed in less time than expected, which was appreciated since I was on site while the work was done.

Keisha

May 27, 2015

M.K Kamel was very friendly towards me. I didn't feel pressured into purchasing a vehicle from them. They answered any and all questions I had.

Lonz1

May 27, 2015

Everyone was helpful and kind. MK went above and beyond to answer all of my questions and to get me into a new car! He was very patient and it was a pleasure to do business with him.

Sohanne

May 26, 2015

The Salesman he was very polite & understanding. I give him a ten, he is from Egypt. I left the card with the proper spelling of his name so that's why its not added. He didn't try to push the sale on us unlike your regular car sales man. He was patient not money hungry looking out for his own interest but that of his customer, which was quite impressive. Smart guy he wasn't just looking out for now but future. He asked the right questions that gave him the answers needed to close the deal without wasting either of us time.

Brian

May 23, 2015

Rob was great from setting the appointment to sending me on my way. A true professional in customer service. Love the car wash!!!

Wenda

May 21, 2015

It was pleasant a d very fast. The teamsactipn was really smooth.I fill out the application that morning and has a car that evening.

Janice

May 20, 2015

Liked the fact you have a shuttle to drive either to work, home or wherever rather than sit and wait for car to be done.

Judith

May 20, 2015

It was a wonderful experience. The service was unbelievable from the salesman to the management. Everyone was so courteous and helpful. It was a joy to purchase my car at NISSAN OF MELBOURNE.

Mary

May 19, 2015

No pressure. Friendly and Knowledgeable. Best of all a Good Deal at a good price. I have bought Nissan's for several years and have been please cars and service.

CJ

May 19, 2015

I was very happy with my experience an Nissan of Melbourne. Pat, the salesman was just as professional as they come. He was very, very knowledgeable about all of the vehicles on the lot. He did not apply any pressure at all. The entire staff treated me with great respect. I picked the vehicle that I wanted and Pat worked with me until we came to an agreement on payments. That was the most painless car buying experience that I ever had. Thanks CJ

Clinton

May 18, 2015

Salesman was very, very, knowledgeable about the different vehicles on the lot. There was not pressure for me to buy, in fact I told the salesman that I was going to other car lots to shop for a car. He said that he just wanted to provide me with the information that I was looking for. After walking around for a few minutes with the salesman I pretty much knew that I was going to buy a Nissan that day, and I did. Very professional organization.

Lady Bug

May 16, 2015

Jonathan Gordon was very personable and patient. He was not overbearing like the typical salesman. He was more concerned that I got the right car for myself vs hurry up and buy. I've financed 3 cars here. This was my best buying experience yet. The others were good but the entire sales team are sincere and pleasant.

Gail

May 15, 2015

Everyone was helpful, kind and went out of their way to make the purchase of my new Nissan a pleasant experience.

Meca

May 15, 2015

Jonathan Gordon was very personable and patient. He was not overbearing like the typical salesman. He was more concerned that I got the right car for myself vs hurry up and buy. This is my 3rd car from here. Best experience yet.

Michael

May 14, 2015

Everybody was kind at the service department friendly and had a smile on their face which I think is important with anybody dealing with customer service great job guys

Lyndalou

May 12, 2015

Excellent customer service as always. I made an appointment as I always do and everything went smoothly for a Monday am. Thank you Rob Young .

Colleen

May 9, 2015

Checked to see if any recalls were out there for my vehicle. Took the time to let me know how much longer I would be waiting.

retired2016

May 9, 2015

Checked to see if any recalls were out there for my vehicle. Took the time to let me know how much longer I would be waiting

James

May 8, 2015

Check-in is always efficient; dealer staff is very courteous. I was DELIGHTED to turn on my tablet and find that I was CONNECTED to the dealership's wifi - it made the required wait time fly by... and my car was not only serviced but gleaming at the end.

Robert

May 6, 2015

Johnathan Gordon was very welcoming and genuine. Jonathan Gordon is by far the best salesmen I ever met, he knows his stuff Don't loose this guy right. Thanks JG.

Helen

May 4, 2015

Cia provided me with exactly what I needed in a very pleasant and informed way that inspired confidence. He was very professional and expertly arranged the sale to me of the car of my choice at an attractive price. I also appreciated the work of Josh in finance. He was very pleasant and warm and knowledgeable. I would highly recommend your dealership, and these two people that I dealt with, in particular.

Wayne

May 3, 2015

Service Advisor was excellent, got me in, and out,within one hour before they closed and told me what else I needed to keep my car running great. He was very friendly and went out of his way to make sure I was taken care of, not very many people like that anymore!!!

Patrick

May 1, 2015

My 1'st experience was with Rob Young, Service Advisor. Rob was friendly, accomodating, knowledgeable and handled my vehicle service needs quickly. He was such a pleasure to deal with I decided to look at a new truck. Rob brought Cia in to meet me. Cia , just like Rob went out of his way to assist me and treated me like a "KING"! CIA followed up as promised on calling me when the type and color vehicle arrived at the dealership I was interested in. Cia treated me like I was a friend and guest in his own home. I was so impressed with these two men I actually purchased a new vehicle from Cia. My entire experience at Nissan of Melbourne was delightful. I also want to give thanks to Josh in finance. He was so friendly and knowledgeable about recommending and explaining additional services and coverages I felt once again I was in good hands and made additional purchases from Josh also. Both of the shuttle service drivers were friendly and pleasant. The level of customer care I received has made me a customer for life.

Wilfert

May 1, 2015

AAA Service very professional service from begin to end of service on my Nissan Titan truck. Thank you Melbourne Nissan..

Eric

Apr 29, 2015

Friendliness of staff and willingness to go above and beyond to ensure I was satisfied. Buying process was fast and easy. A week latter I still feel like I got a great deal!

Jacqueline

Apr 29, 2015

the salesperson was not pushy, he went out of his way to find something that was in my pride range.

Kenneth

Apr 26, 2015

My service advisor (Jim) was extremely freindly. He was very professional. He kept me informed of the porgress while was waiting. First class. I will be back gaian and again. Thank you Jim And Melbouren Nissan

Leonard

Apr 25, 2015

Jim Wilson was very helpful in getting my service taken care of in a very short time. Kindly shared some pretty awesome stories with us while waiting. Service with you folks has always been the best.

Mark

Apr 19, 2015

How fast Denva helped us find the exact car we wanted, and how fast he was able to complete the financing and get us on our way. And he was very pleasant. And we would recommend your dealership and Denva to our family and friends in a minute.

Albert

Apr 18, 2015

Rob Young, immediately stepped up and welcomed me and dealt with my car issues in a friendly and professional manner. My vehicle was attended to my satisfaction. Overall experience excellent. Thank you Al Lynch

Rachel

Apr 18, 2015

Your saleman Patrick was a pleasure to deal with. He answered all my questions. Was not "pushy" in any way. The reason for my postponing shopping for a car was because I didn't want to go through the sales pitch. With Patrick it was so easy, I should have traded in my Murano a long time ago. I hope from now on my relationship with Nissan of Melbourne will continue to be as good.

Evelyn

Apr 14, 2015

I was able to get an appointment right away, the courtesy van was able to get me to work on time and my vehicle was ready in a reasonable time-frame.

David

Apr 12, 2015

My service advisor (Rob) was excellent to work with. My problem was taken care of in a timely manner. Your courtesy driver was also very nice and friendly.

Joyce

Apr 7, 2015

I was delighted to be greeted in such a sincere manor, was taken care of right away, and didn't have a long wait for the sercice.

Joshua

Apr 6, 2015

Everything. World class customer service and easy to deal with. The best part was being the deal I wanted with zero hassle!!

Courtney

Apr 4, 2015

I was helped by Jim and Rene, they were professional, kind, and very knowledgeable. My concerns were addressed promptly and accurately.

Francisco

Apr 4, 2015

The staff is very friendly and cooperative. They take the time explain the issues and work with you to address problem. They keep you updated on the status of the repairs and always try to make sure that we are satisfied as customers

Lisa

Apr 3, 2015

It is the easiest method of having the car serviced that I have encountered. Staff is great and makes sure everything is right before you leave.

Mark

Apr 3, 2015

Jim was very good to explain and advise us what we needed to have fixed, since we are such a tight budget. At first I thought it was a con job, then I listened to his explanation and it made sense. Codes tell the story.

Miriam

Apr 3, 2015

You all did a great and quick job on changing the oil and the oil filter and you also did a great job on washing and cleaning the car, it looked like new .

Cynthia

Apr 2, 2015

I was in and out in less than 10 minutes. James Wilson was absolutely wonderful. He took great care of me. I didn't have an appointment. He made the experience just great. I was very, very pleased and all with a smile.

Lawrence

Apr 2, 2015

Nice people to talk to. Maintenance performed was outstanding. Service reps and courtesy driver were great. Will recommend this dealership to my friends.

Thomas

Apr 2, 2015

Cia was a OUTSTANDING salesman. Everything that he said happened. Kudos to John Vargus for his going above and beyond for me as the customer! Very impressed with the prayer session that Tim Moody had on Saturday! Outstanding dealership! Honest and caring dealership

Jasmine

Mar 28, 2015

He was very detailed about everything and he did everything he could he Jas a great personality and a good sales man.

Ralph

Mar 28, 2015

Service rep was knowlegable and friendly. Service was completed in a timely manner. Heck, even got a free car wash. Can't beat that. Thanks Jim.

Mary

Mar 27, 2015

the friendliness of my sales person an how he was taken care of me on everystep I would highly recommend him n can count on him..

Judith

Mar 24, 2015

Tiffany was very pleasant to work with and most helpful in having the hood buffed and waxed the day after purchase.

donna

Mar 24, 2015

Found the experience to be high pressured and at times insulting and intimidating from the acting manager on duty. Salesman, Matthew was accomadating until the manager made his appearence and took over. We walked out and took our business elsewhere. Sorry, Nissan of Melbourne. Your loss, our gain.

Ariel

Mar 23, 2015

I liked how welcoming and friendly the staff was as soon as I arrived at the dealer. Very accommodating and eager to help in every sense of the word.

Shannon

Mar 22, 2015

Fast service. I was called in for a recall and it I only took an hour and a half with the car wash included.

John

Mar 18, 2015

We were dealt with very fairly and in a timely manner. The service manager that took care of us and treated us like we were his family and went the extra distance to ensure our satisfaction!

Angelica

Mar 14, 2015

Everything was perfect. All the staff members were very courtous and attentive. Professional and went out of their way to make my visit a perfect one.

David

Mar 13, 2015

Salesman very interested and attentive. Also knowledgeable about the vehicle I purchased. Finance person was also helpful explaining every process and form required.

service

Mar 11, 2015

I recently purchased a 2015 Altima from this dealership and love it!! My salesman, Derrick was not only very nice but extremely knowledgeable and helpful in all aspects. I look forward to working with this sales team in the near future to buy a vehicle for my husband and have already recommended a friend.

Annette

Mar 10, 2015

Everyone is very friendly and helpful. I love the complimentary car wash too! Good job, very good job, very, very good job.

Ashlie

Mar 10, 2015

Staff was polite, friendly and accommodating. Will be returning for service as well as purchases of any new vehicles in the future.

Ralph

Mar 7, 2015

I am so happy I bought my car at Nissan. No matter when I go to service they are always ready to help me.

Donald

Mar 2, 2015

Response of the service department folks and the personal attention of the service manager was the best. I was in a bad mood when I got to nissan and a great mood when I left.

Claudia

Feb 28, 2015

I like the fact that i was able to up grade my first car in such short amount of time, and also the fact that Nissan is financing my vihicle.

George

Feb 28, 2015

just ok, normal, Looks to me like your people are just going through the motions to grade high on service review.

Fredrick

Feb 27, 2015

Cia was very helpful and determined to get me the best deal possible he even gave a person that he had an appointment with to a different dealer so he could finish working on my deal. He made the car buying process easy and fast.

Mim Allen

Feb 26, 2015

I just leased a car from Nissan of Melbourne. I was not pressured and Tiffany worked with me for a long time to get just the right deal I could afford.

peony165

Feb 26, 2015

i leased a car from this dealership and I love it. the price was good and the sales person was very helpful so I got a car I could afford.

Rogue

Feb 26, 2015

I recently purchased a 2015 Nissan Rogue and I LOVE IT! Everyone at the dealership was friendly and courteous. My salesman Matt was knowledgable and helpful without being pushy (that's the key for me if I'll ever revisit a dealership)! The negotiation and financing went smoothly and out the door with my new SUV! I've bought here before and will again!

Carlos

Feb 25, 2015

I loved the honesty and from day one worked hard to get the deal we said we could afford. Never once felt like we were making a wrong decision purchasing our new Nissan! We would do it over and over again!!

Douglas

Feb 25, 2015

The professionalism the way I was treated from the time I brought my car to the time I left. This why I keep coming back to your dealership.

Michelle

Feb 24, 2015

I could not be more happy with our experience with nissan. I have never felt we received such a fair deal before this car buying experience. Both Kyle and tiffany were kind and honest.

Margaret

Feb 20, 2015

Everything was handled in a professional manner. Always felt that they wanted to gain my business thus customer service was excellent. The financial person, Josh, was exceptionally efficient and diligent in his job. Jim in your service area was excellent.

Nancy

Feb 19, 2015

I was taken care of immediately by Rob, after that I was kept informed and all was taken care of, and I got my car back nicely washed.

Stephen

Feb 19, 2015

The first contact was telephone with Rob who asked my problem and listened patiently to my woe about my 1997 maxima tail lights not turning off..I had just arrived here in Melbourne having spent the night in Charlotte airport..Iwas not at my best..anyway he recommended I bring the car in and they'd have a look to see what could be done..I arrived & welcomed at the door by a kindly friendly man who took the car keys& guided me inside..at the desk where I saw the name Rob sat a man who was rather grumpy looking and ignored me..next to him was a gentleman with glasses short hair who was very welcoming and asked me how to help? I mentioned Rob had spoken to me he said Rob would be back in a moment! Luckily the grumpy Man was not Rob (thank goodness I thought)..Rob came in from outside greeted me & took his seat..he recalled immediately my phone call..we went through it again & he said dHe assured me & was even able to sell me an oil change! He really impressed me as a thoughtful polite caring person. He then led me to the waiting area told me about coffee & snack area...boy that coffee tasted good! When the car was repaired Rob collected me & gave me good news that it was repaired and they washed the car for me as I asked & tires fluid all checked.i couldn't believe how well it had gone. I'd been in before for other repairs and thought how good the service was BUT this time. Thanks to your mechanics and Rob Young especially I was able to be free of anxiety and able to drive away in confidence. Thank you for the pleasant experience

Concetta

Feb 17, 2015

Salesman was very professional, personable and just a nice person. We didn't feel pressured in any way and that most of all we appreciated. After buying the car loved spinning the wheel. We are still talking about how much fun our experience was. Looking forward to March 12.

Fount

Feb 13, 2015

Rob Young is amazing! He is the best. He tells you upfront what the cost will be and goes over every detail. Rob is a GREAT addition to your staff.

Larry

Feb 10, 2015

Rob in my opinion is an excellent service advisor. He's personal, courteous yet professional in his job. Also asked about my passed issue and if still resolved. Thanks NissanLarry Burgess

Loretta

Feb 10, 2015

Eveyone was friendly, helpful and went out of their way to make me feel welcome and important. Great service team!

David

Feb 9, 2015

Very friendly and efficient. Finished the 15000 mile service in less than one hour. Free coffee in the waiting room is appreciated

Gabriel

Feb 8, 2015

Everything was great , customer service excellent efficiency is was great Darryl in service really made a difference on this visit i would love to come back and tell all my friends about it

Sandra

Feb 7, 2015

The way I am treated from the phone call through driving away in my car after it's done. Fun, friendly and curtious.Thanks!!

Victoria

Feb 7, 2015

I have a Nissan dealership within about 10 miles of where I live. I always travel to Melbourne because the service, the attention to detail is always consistent. They are always busy, but always acknowledge anyone who walks in, take the time they need with each customer, and have a positive attitude

Richard

Feb 4, 2015

My choice of model was un-available at Nissan, Melbourne. This dealership arranged to have my choice of Rouge color and interior imported from another dealership.

William

Feb 4, 2015

Service staff was very friendly even greeting me as soon as I drove up. Car was finished at promised time.

Teresa

Feb 3, 2015

I was super impressed with Harland Trimble and Kyle. Both of them were incredibly kind and very open to what I needed when I was there. I wanted to get out of my Corolla and back into a Nissan and both of then were able to help me do that. Awesome job to both of them for working with me and helping me start all over again.

Judith

Feb 1, 2015

Everyone is very helpful and friendly. I bought a new vehicle from the dealership, based on the service I have received in the past.

Teresa

Feb 1, 2015

I purchased a vehicle on 1-27. I noticed that the grill for one of the speakers was not properly attached. One of the sales reps took me to service to order another one. It was in their shop within days. I was given a call and transferred to service and they were able to put the piece on that day instead of having me wait to have it done. That is what I call outstanding customer service. Saved me a trip and I got a car wash and vacuum.

Barbara

Jan 30, 2015

car was taken right on time..services were completed fast and the the car was brought back clean, my service adviser Darell, WAS GREAT IN TAKING CARE OF MY NEEDS.

Estella

Jan 30, 2015

Jordan (salesman) listened and was effective and polite and in response. He also followed up with step by step instructionsand phone calls. thank you

Margaret

Jan 30, 2015

Your Salesman Buddy Zentgraf was very nice and very knowledgeable. He made me feel very much at ease. The whole process was smooth and stress free.

James

Jan 29, 2015

First and foremost, product knowledge. Second the salesman Jared Elliott, terrific young man. his manager; and last but not least the financial manager.

Karen

Jan 29, 2015

Professional, polite, courteous helpful employees. Quick and painless experience. They get the job done right. Free car wash and vaccuum. Love their service and professionalism.

Cemile

Jan 28, 2015

Friendly and customer oriented very helpful staff. Clean facility for oil service I was in and out with no time, will recommend dealership to all my friends.

James

Jan 28, 2015

Great service and good people. Great service and good people. Great service and good people. Great service and good people.

Paul

Jan 28, 2015

The entire team is fantastic. Jordan was our salesman and he was professional, knowledgeable and did everything he could for us. As always Tim Moody and the finance team of Leon and Karen are great.

Anjali

Jan 25, 2015

I went for a routine oil change and was glad to experience Prompt service and excellent waiting room. I would definitely recommend a friend.

Donna

Jan 25, 2015

treated me very good, service was awesome, the sales people did everything they could to make sure i got a car

Reggie

Jan 25, 2015

The Customer Service Rep. at the Service counter was very friendly and helpful. The parts dept. Representative was also very heloful and knowledgeable. I must also commend your youthful, yet friendly sales staff on their excellent etiquette.

Erbie

Jan 24, 2015

Cia and the Finance Manager were very pleasant and we felt comfortable discussing the deal. We did not feel pressured, which we greatly appreciated. :)

Martha

Jan 24, 2015

I did not feel the least bit pressured to purchase a new car during the time I was at the dealership. My sales person (MK) was very easy to work with and understood any concerns I had while looking at new and used cars. It was like working with someone I had known for a long time. He is a definite asset to your organization.

Dione

Jan 23, 2015

Everyone seemed very friendly and willing to help, not the rude pressure that you sometimes get at a dealership. When I arrived the salesman Harland promptly greeted me and made me feel welcome. I have gone to other places and felt almost completely ignored.Everyone seemed to be working as much as possible to help me get into a new vehicle that I would be happy with. The team worked together, kept me informed of each step that they were taking, worked with the finance company and most of all treated me with respect... I really appreciated that!

Kimberly

Jan 23, 2015

Jonathan had the patience of a saint with me .He was very patient and made the process less stressful. The staff were all very professional.

Peggy

Jan 21, 2015

this is the 4th car i bought at nissan of melbourne. the manager john is always so good to me he really cares. and my salesman denva was awesome very kind. the only thing i was upset about was i was told my payment would be held off for 45 days. i called to see when my first payment was i was told feb 14 i bought my new car jan 15 thats not even a month. so i am upset about that

Teresa

Jan 21, 2015

The staff was very friendly. I was only out shopping not intending to buy but they offered a fabulous deal.

Sheila

Jan 20, 2015

Rob Young , was friendly and very helpful. he checked me in and arranged for me to be dropped at home. he took the time to explain my repairs to me.

Tom

Jan 19, 2015

The associates at your dealership appeared to be genuinely happy to be working there and this was displayed in the way they treated me as a customer. The service was professional and more than just courteous. I drove home with a good feeling.

Jessica

Jan 15, 2015

Matt worked hard to provide answers to all of our questions and ensure that we were completely satisfied. Unlike many other salesmen, he did not try to pressure us into a decision. Thanks!!!

Donna

Jan 14, 2015

Excellent Sales representative Dustin Holland was very friendly and personable. The manager Kyle, stated he was going to give me a great deal, coming up with a price with money off the total price and did not follow through as stated. When adding all figures I feel taken! I was told my trade-in was not going to be sold on lot because no value to them, within 2 days it was on the front line for $ 3000 over price given to me.

Elinor

Jan 13, 2015

Our sales consultant, Cia, was welcoming and informative. He listened to our priorities, showed us a number of possible vehicles, and answered all our questions. He made us feel very comfortable, and other employees we met were warm and friendly as well. We had fun buying our beautiful new car!

Donald

Jan 11, 2015

Derrick Pitts is a very polite and courteous sales person. He knew I was only interested in the base Versa S with a manual transmission. The Versa for which I had contacted Nissan of Melbourne had been sold (dark grey in color). I think he said he had to move five cars to get to the only remaining Versa with a manual transmission. The color of the car really didn't matter to me, as long as I could get the most simple and basic new car available.

Anthony

Jan 10, 2015

All the people in the service department are very friendly and take the time to explain fully services to be performed.Courtsey Drivers are extremely courteous

Edward

Jan 10, 2015

Nissan of Melbourne was very friendly, knowledgable, and quick in the process of checking up on my car...Will be back!

Lee

Jan 9, 2015

Friendly, knowledgeable and not pushy. Didn't have a problem with my leaving to look at other brands then coming back.

Lorraine

Jan 9, 2015

The salesman Mr. M.K. Kamel was extremely helpful, detailed, polite -- he listened to what you wanted out of a car and delivered the perfect Altima to me!!!!

Daniel

Jan 7, 2015

The Nissan Sales Agent I worked with provided the most personalized and respectful service I've have ever experienced at any auto dealership. Thank you!(My name is not Daniel) Claudia W.

Ronald

Jan 6, 2015

I came in for an oil change without an appointment and was told it would be a 90 minute wait. The job was completed and the car washed in 60 minutes. Nice experience.

Susan

Jan 5, 2015

The guy I had did a great job helping me find a car that i liked. I was there all day with him and he never made me feel rushed about a decision.

Vicki

Jan 5, 2015

Nissan of Melbourne's salesman, Johnathon Gordon, was very attentive, informative and a pleasure to work with. The Nissan finance man from Michigan (I cannot recall his name) and Josh, the dealership's finance man were both very patient and took the time to explain everything.

Daniel

Jan 4, 2015

I arrived without an appointment and the service tech was very helpful with giving me a realistic wait time because of how busy they were.

Jacqueline

Jan 4, 2015

Very friendly staff, and washed and vaccumed my car a service that I almost never get at my dealership back home, even after my 30,000 mile check up that cost me $328.80. So yes I was extremely satisfied at Nissan of Melbourne.Thank you for such great service.

Nicholas

Jan 4, 2015

Professional service and attitude. Top pros! Jim was great. We dealt with Ryan before and he was very good to us. Fortunately, Jim and the others are also very good. ZNice team!

Neecnrs

Jan 2, 2015

I bought a used 2014 Frontier and paid what I could have gotten a new 2015 for. My biggest beef, among many others, they didn't put any gas in the truck. I traded my car with a full tank. I was told later...."only new vehicles get gas". Seriously? Also be very careful when you are buying. I, as a woman alone, was apparently an easy mark. The salesman Kyle was sweet, unfortunately he would not approach his manager to preserve a customer.

Denise Pinto

Dec 31, 2014

After returning to Nissan of Melbourne to inquire about financing through my Credit Union (which was highly frowned upon) I asked why my vehicle only had 1/4 tank of gas when delivered to me. I was told "Pre-owned cars don't get a tank of gas". Seriously? I paid full price for a truck when I could have purchased a 2015 for about the same price. My bad. I AM really ticked about the gas though....such a petty thing when one spends the equivalent of a years salary for a car. My salesman was still a sweetie, young and very eager. I explained the "Rule of Eleven" to him as I drove away. Would I ever buy from Nissan of Melbourne again? Nope.

Ken

Dec 31, 2014

Absolutely no hassle on warranty item.Quick and VERY professional assistance.Service warrants me to ensure I will be using this dealership for all my service, repair and warranty issues.

John

Dec 30, 2014

Very professional and friendly. Sales people understandable, and helpful - very concerned about our wants and needs. Comfortable and considerate sales person. ( Mr.Schultz ).

Jacqueline

Dec 29, 2014

The manager & salesman took the time to work with me about what type of car I wanted, and worked hard to get me to finance the car since I had a low credit score. I appreciated their help.

Donald

Dec 28, 2014

It was relatively fast and easy to process the vehicle for work. The waiting room is clean and pleasant; the coffee is good also.

Alice

Dec 27, 2014

I had forgotten my appointment ,the sale person name Jim called me to find out what time I may arrive, and I told him I forgot, my appointment and I had to wait on my son to pick up my Granddaughter. I ask if it would be a problem since I was going to be late getting there, he stated no not a problem, just come and he will go from there and get me out on time, so I could get my car back before I go to work. I Drive up to Nissan Service Department where you are greeted,immediately, with a smile. Entering into the service department ,Jim the sale person ask how may he help me, I give him my name he remembered me and my car is already entering the repair shop as we speak.Return home by Service Driver, within a few hours, I was called to inform me the driver was on his back to pick me up within 30 minutes.Driver right on time. Return to Nissan Service Department my was car ready and detailed. Car repair problem solved.

MarshaC

Dec 24, 2014

Courteous and very efficient staff and management. Quick service as well.

Jenny

Dec 22, 2014

Cia was a very polite person and if I or anyone else I know need another car I would not hesitate to come back

Laura

Dec 17, 2014

MK, Leon and the sales manager were extremely helpful! They made us feel at ease the entire shopping experience and went out of their way to make us feel comfortable. My husband and I were thrilled with the car we purchased and loved that MK followed up with a phone call the next day to ensure we had a positive experience. The sales manager even met with my husband the following day to check the car over once more. We feel very taken care of and would highly consider purchasing our next car from this dealership. Thank you so much!!

Pilar

Dec 16, 2014

Tiffany was one of the best we have ever worked with. She was open and honest with us through the entire process. We did not feel pressured at all. We had her jumping up and down from her seat checking this and that out and she did it without hesitation. Nice to see a salesperson with a heart and soul.

Cynthia

Dec 10, 2014

There was bulletin for repairs to my vehicle and recalls. I went to Nissan and from the moment I drove up I was greeted and assisted in the service dept. Rob Young was prompt and got everything done for me. I was very pleased. I received my car back in no time at all.

William

Dec 4, 2014

The salesman tj was awesome he completely went above and beyond to find the perfect car to match what we where looking for. .. We visited many dealerships and it was because of his honesty and personality that brought us back to Nissan. ..i probably won't go anywhere else to by a car

Beverly

Dec 2, 2014

I was greeted with smiling faces when I arrived. Then I was introduced to my salesman Romann Micciche who was professional, courteous, and patient with all my questions. He spent time learning what my needs were for a car. I will definitely refer him to others.

Robert

Nov 29, 2014

The explantation of repairs that needed to be done. Sitting room was nice especially the tv with news on it. People were very friendly.

Daniel

Nov 28, 2014

The service Department was courteous and up front about what was going happen, and how long it would take. One thing that really stands out about this visit is their effort to saved me money by recommending I put off a maintenance item, that I asked for, until my next service because it was not due yet. This is the second time I have been here to have my truck serviced and both times the service was excellent. One can not get better service elsewhere.

Marilyn

Nov 23, 2014

I had a young man by the name of Dustin H. He was very polite and explained the new car features. I found that he is a very good salesman with good work ethics. Upbeat and will do very well in life.

James

Nov 22, 2014

We had left 2 other dealerships because we didn't feel comfortable with the sales person. M K and Greg are down to earth and made us at ease.They are very knowledgeable and guided us well through the buying process.

Thomas

Nov 21, 2014

Well, the technician inadvertently forgot to place the oil cap on the oil tank after the routine oil change. After the oil volcano leaking on my garage floor and the car smoking on the way back to the dealership, the problem (mistake) was handled professionally and efficiently. Eric Bush was very professional, apologetic and cleaned the engine thoroughly, replaced the hood felt pad (not sure of the correct term) and gave me a loaner while the engine was being cleaned.

Kamara

Nov 19, 2014

"Buddy" the sales rep as well as Kyle were very professional, mannerable and did a superior job in making my visit to Nissan smooth sailing. Two very great individuals with superb customer service skills. I look forward to doing business with them in the future..... Hands down!

Stephen

Nov 18, 2014

Everyone is kind, friendly and professional. I like being met by a service member as I pull in and since my husband sends me to the appointments, I only need to give my name and the service member knows what the appointment is for.

Jose

Nov 14, 2014

Took my car in for a routine recall and was very satisfied with the service and quick turnaround. They even washed the car at no cost.

Gordon

Nov 9, 2014

The professional courtesy of your staff, the timeliness of your service, the convenience of your location and the shuttle service.

Jeffery

Nov 5, 2014

Roman was easy to work with, listened to what we were looking for and met our expectations on price and service. The financing and contractual paperwork was quick and well organized.

Sarah

Nov 4, 2014

Johnathan was great! He is the kind of dealer that I would want my friends and family to work with. Very friendly, professional and tried to help any way possible. I had a pleasant experience overall and highly recommend Johnathan.

Kristin

Nov 2, 2014

I originally negotiated the deal over the phone from Orlando (where I reside). The initial contact was with an inexperienced internet sales representative who lacked the authority to do negotiations directly (constantly consulting with a supervisor). Based on this, I thought the deal was not going to happen. However, a separate contact with Cia, managed to renew the negotiations and even rescue them when I figured we were at an impasse. Ultimately, Cia and Leo were able to work out numbers that were acceptable to them and keep me interested enough to conduct a purchase more than 60 miles from my home in Orlando.Additionally, I cautioned them before making the drive to Melbourne that if the deal on paper was different than the one we negotiated, I would simply walk out. To their credit, the deal was exactly as discussed to the penny. Additionally, a paperwork mistake discovered after I had taken delivery resulted in an unexpected refund of $250 back to me. So it is honestly a credit to the tenacity of Cia and Leo, and the professionalism of the business office that made this deal -- and I really thought it had less than a 50% chance of success when I left the home that day.Great job and special thanks to everyone at Nissan of Melbourne.

Helen

Oct 31, 2014

The employees were friendly and efficient - no waiting. Your hours accommodated my schedule. I felt comfortable dealing with the service department.

Edry

Oct 29, 2014

always a pleasure to have service done at Nissan 0f melbourne staff is pleasant, always smiling, and very humorous.car is washed which is nice.

Carlos

Oct 28, 2014

The best thing you have there is the skill and the respectful personality of the Ms Kamel which never push me to close the business and made me feel in a family environment al the way long

Fernando

Oct 24, 2014

The sales person Cia made me feel like family. Very nice and kind person. He has great customer service skills. Thank YOU Cia for all your help.

Douglas

Oct 23, 2014

The way my wife were handled by our sales Dustin Holland. He was very professional. Answered all our questions,he made sure all was right with car and did not try and rush us after were signed the contract. He made sure the car was clean to his standards. He went that extra mile for us and my wife and I really appreciated that.

Lisannia

Oct 23, 2014

My experience while at the Nissan of Melbourne Dealership was phenomenal. I felt like I was in the company of friends! My sales Person was able to produce the perfect car for me after he actively listened to my business needs. It was a bigger than life moment in life when the perfect car was brought out for my approval. Kudos to all of your dedicated staff; I felt empowered to create value to the world with the Car that made me feel like a winner at a great price. I will never forget the warmth bubbling inside my heart when I drove out in my hot new Nissan wheels. Kudos!! :)

Anthony

Oct 18, 2014

dropping my car off for service was a fast efficient process. The service rep, Sean, got me a ride in the courtesy van in minutes so I was at work on time and called me as soon as my car was ready. Car was sparkling clean when I picked it up and issue with my keyfob resolved. Best of all everything was under warranty so cost to me: Zero! Love it.

Brittany

Oct 18, 2014

Sean at the service desk had a great attitude and made my situation less worrisome and less stressful. It was a pleasure working with him.

Vivian

Oct 18, 2014

My experience here is always cordial, exceptionally service oriented with customer focus and I feel I can trust the service recommendation & information received.

"Phoo"

Oct 15, 2014

The salesman (MK) was very knowledgeable and made sure we understood everything!! Nissan Melbourne staff was very friendly.

Kristie

Oct 11, 2014

I always enjoy this dealership, the staff understands my conditions and works with me to prioritize the necessary work that needs to be done within my price limit. They are courteous and never make me feel bad about my limited income.they also go out of their way to find out about any discounts or offers that I can take advantage of, while being very competitive with the price of non dealerships.

Mark

Oct 10, 2014

Chris was very helpful and very friendly to work with. No pressure and you don't find that often at dealerships.

Todd

Oct 4, 2014

Eric is exceptionally great to the customers. He advised us on what should be fixed as soon as possible and what can wait so we can watch our expenses. We appreciate that in a customer rep.

Marianne

Oct 3, 2014

I appreciate the no nonsense, honest approach. The experience was stress free and pleasant. Most importantly, telephone calls always answered quickly!

Laurel

Sep 28, 2014

I called to see if I could make an appointment the same day. Sean answered and told me they were booked up but he could squeeze me in. I arrived and Sean made sure I was taken care of within a timely manner. I have always had excellent service at Nissan of Melbourne!

Shirley

Sep 23, 2014

Sean, who was taking care of me was very polite, attentive, and kept me up on all that was happening with my car.

Allison

Sep 21, 2014

Kamel was very open and honest. I like not being pressured when making a big decision such as when buying a car.

Helen

Sep 21, 2014

My car was serviced right away (on a Saturday) and with NO appt. Sean Navarre was extremely helpful and kept me posted on every detail as it progressed. He's a good representative for your business (and, he didn't ask me to say that!).

Donald

Sep 20, 2014

Treated promptly and courteously. A customer service person came into the waiting room and made sure that if anyone needed anything (coffee, water, whatever) she would get it. Nice to be offered a car wash also.

Michele

Sep 20, 2014

quick responce and same day service was done , I the customer was pleased. Sean and Phil in service was very exceptional.

Michael

Sep 17, 2014

The friendly professional service. My salesman Buddy was so great he knew exactly what i was looking for and went the extra mile for me. Great staff and management!

Emily_Rogue Buyer

Sep 16, 2014

Our Salesman Charlie, was awesome! He helped us find the right vehicle, the managerial staff was fair and Karen our finance officer was efficient, and informative too. In the end the Price was right!!

Edward

Sep 12, 2014

both ryan and phil are great. they explain everything and take good excellent care of me. even the gentleman that received me at the door was great. its always a pleasure to work with those guys.

John

Sep 12, 2014

Our sales representative Denva McKenzie was extremely personable and knowledgeable. The sales manager Kyle was straightforward and easy to work with.

Calvin

Sep 11, 2014

I notice a little chip in my console and the reps took time to look at it and are doing research to get it fixed.

Barbara

Sep 10, 2014

The whole staff is super friendly and helpful. They work with you they tell you how long it will take and the job is complete with in that time if not before.

James

Sep 10, 2014

Very informative and helpful and a lot of service in a short amount of time. Everyone made an effort to be courteous.

nicks review

Sep 2, 2014

I'm so frustrated about my experience that I'm not going to waste time. Simply awful. Rude and obviously doesn't want more customers.

Andrew

Aug 23, 2014

Cia was the most excellent sales person. His communication skills and patience are phenomenal. He doesn't make the customer feel pressured at all, and that was huge for me. Car shopping majorly stresses me out, but Cia made it fast, easy, and enjoyable!! If you want to buy a nissan, and are thinking of going to Nissan of Melbourne, make sure you request Cia- he is really the best!

Ricardo

Aug 20, 2014

Feeling welcomed by all workers especially Ryan Gannon. He knows how to treat you like a part of the Nissan family.

Edward

Aug 17, 2014

No high pressure - salesman (Romann) was easy to talk to and answered all of our questions. Completing the paperwork was done in a very timely manner - didn't have to wait a long time. All of the people we dealt with were very professional and pleasant to talk to and do business with.

Cynthia

Aug 15, 2014

Courteous and helpful service reps. Took about an hour for an oil change, but my car was cleaned (outside) and vacuumed, which is really nice.

JeffC

Aug 12, 2014

In and out in 2 hours with a new car. Does not get any easier. Thanks.

Denise

Aug 11, 2014

Our experience at Nissan was great. The staff was nice and very helpful. I will return in the future :-) thank you!

Melissa

Aug 11, 2014

All that was involved with making this purchase possible for me, starting with Buddy for making the extra efforts when I didn't think it was going to be possible. A huge Thank You! And a Thank you to Kyle in the Tire and Lube department for referring me to Buddy, I will highly recommend Buddy to anyone that is wanting a new car. Signing all the papers with Leon was just as pleasant. A company is only as good as the customer service and service department, and the Nissan of Melbourne family cares about the customer, before, during and after the sale!

Paul

Aug 7, 2014

Salesman Steve did superb job. Waiting for financing was at least 2 hours. Made for a very long evening for all of us.

Samuel

Aug 7, 2014

Salesman's (Denva's) helpfulness and courtesy throughout the process; Leon's quick handling of the financials; and, most of all, my offer was accepted.

Juan

Aug 6, 2014

I have two nissans,Rouge,and Versa,and I have had the best experience with your service dept.,starting with the person in charge and all his crew.....Thank you for your service.

Claire

Aug 5, 2014

I was very pleased with the staff in general from the gentleman who greeted me when I arrived. Mr. Eric Bush, the Advisor was very courteous and efficient and he kept me informed of the status of the service on my car.

Francisco

Aug 4, 2014

My salesperson, Abdul Ghorbanpour was very polite and professional and knowledgeable of the vehicles I looked at and took the time to explain all the details and safety features of the vehicles. He did not pressure me and let me take my time and decide.

Judith

Aug 4, 2014

I just walked in without an appointment and I was accommodated immediately. Have always had great service from this dealership.

Paul

Aug 4, 2014

Lyod was awesome he was very freindly this man needs to be award it always very helpful this is what customer likes to see I will return to Melbourne Nissan keep up the good work lyod see you soon

Asia

Jul 26, 2014

I liked that I was assisted as soon as I came in and the wait time for what I had done was super fast.

Keith

Jul 26, 2014

Appointment flexibility. I called in for an oil change appointment and the service tech said "come on in any time today". I came in an hour later and was done in about 40 min.

Michael

Jul 26, 2014

We were on our way to the beach and our left front tire started losing air. The warning light came on. We were lucky to be just down the street. So we buzzed in without an appointment. The service rep was so nice and we got our car serviced and had new tires put on our vehicle. Always pleased with the service.

Rosemary

Jul 26, 2014

Your staff are so nice it always a pleasure to come in for service. They got me in and out in less than an hour for my oil change.

Bruce

Jul 23, 2014

Our salesman Charlie was kind and fair and made suggestions instead of being short and bossy. We really would recommend Charlie Martineau to our friends and coworkers for his help and honesty and professionalism with a smile.

Andrea

Jul 21, 2014

I didn't have an appointment but they took me right in. the man told me he could have it all done in 2 hours..............and he did. I was impressed. Great job!!!

Donald

Jul 19, 2014

For the most part the service department personal were pleasant and courteous. The service was faster than I had expected.

robert smith

Jul 17, 2014

great place to buy a pre-owned vehicle, no pressure nice atmosphere

Deborah

Jul 16, 2014

Firendly helpful staff. I drove several vehicles and never felt like I was rushed. The saleman was patient and made me feel valued and that I was the only customer needing attention.

alan k

Jul 9, 2014

very fast no pressure buying experience. romann was great as were the other staff members. I couldn't be happier with my purchase. thanks Nissan of Melbourne.

Angel

Jul 3, 2014

Charlie was a marvelous sales man and very knowledgeable. There should be more people like him in this industry. It was a pleasure for my wife and I. We would love to do business again. I did not feel intimidated or pressured. I felt comfortable and secure in knowing that I was being treated fair and not taken advantage of. Charlie provided us with a memorable experience.

Rachel

Jul 1, 2014

Romann, my sales consultant, was extremely friendly, knowledgeable, and not pushy. Ronnie was also friendly and I feel like he did whatever he could to get me a good deal. Karen was patient with me while I completed my paperwork, and was again, not pushy. (that's important to me). The wheel is a fun little bonus. I love my Altima and for the first time ever, I don't have negative feelings about my car buying experience. Thanks guys, we'll be back.

Nancy S

Jun 30, 2014

The service team was friendly, fast, and made sure that all my needs were met.

bassettfreak78

Jun 28, 2014

I just recently bought a new car from Nissan of Melbourne and I had a wonderful experience working with Stephen. He was an absolute charm and when it comes to buying my next Nissan I will definitely being buying from Nissan of Melbourne.

Ann

Jun 26, 2014

Ryan Gannon was great- he took in both of cars on short notice, and turned them around quickly. It is not the only time Ryan has taken care of us, and it is because of his service that we have bought both cars from this dealer, and are looking to buy another and will only buy from this dealership as a result.

Cheryl

Jun 24, 2014

The sales team was really good. Josh Owens was our salesman and his supervisor helped secure our deal. They always kept us appraised of our processing...

Jeremiah

Jun 24, 2014

cia was excellent ,treated us with respect .RON was funny and gave us lots of details and information and it did not take all day .

Wendy

Jun 24, 2014

I call and don't have to wait to bring my car for service I can bring it in when I want. Also I am offered a shuttle to go wherever I need to be. Very Friendly Staff as well!!

Cindykor1957

May 20, 2014

I loved the comradeship between the salesman, and the friendly atmosphere. My buying experience was both comfortable and enjoyable. Buddy and Charlie made me feel like part of the Nissan family.

Roger P

May 12, 2014

Nice modern store, but the knowledge level of the sales staff was murkey at best. I think the training is throw them to the lions style, then send in the big guns. Problem, lack of communication between sales, sales manager, sales desk, finance department. They never would be up front with the rebate questions. Even though you have a deal, it fails to get past all and put into the computer. The dealer fees here are just pure profit ( the manufacturer reimburses the dealer for prep feescosts etc), but it is preprinted on buyers order and a strange Florida law says it cannot be removed from document...SO tell them to reduce selling price by that amount...that is legal. E-Tag filing fee is bogus charge and is not required by the taxing authority, (again just profit hidden from you) Refuse to pay it, it is not covered by that previously mentioned law. So always tell them to Bottom line or out the door, when negotiating. Figuer the sales price plus sales tax, plus registration fees $87.60 or so.....That is all.....don't let them tell you "the Law says" The GM even claimed he was a lawyer as he gave me bogus numbers. Or take your attorney to help buy a car, it will cost you less I am sure. They are an old dealer style with new clothes.

realpats

Apr 10, 2014

Our sales person, Denva Mckenzie, was very helpful and informative. He was able to answer all of our questions. The trip to Nissan was only to look at vans. We really had no intention of buying at that time. The staff was so attentive to our needs and price range, we were able to find exactly what we had been looking for in a van. The whole experience extremely easy and I would recommend Nissan of Melbourne to anyone looking an automobile.

rosehender

Apr 1, 2014

I was very pleased with the manner in which I was treated. Katie went above and beyond to make us comfortable and to please. She also was willing to work with us on the price.

Daltenhof

Mar 31, 2014

Tiffany is very friendly and impressed us with her willingness to meet my needs. It is obvious she knows her products. She treated us with respect and that will keep me as a customer more than ANYTHING else.

Ruben Vega

Mar 31, 2014

Great sales and worked with me and my wife and I got the car we needed and wanted right at our budget price. I Recommend Niisan of Melbourne.

unusualt

Mar 31, 2014

They are very nice in sales and the young lady Katie tries to be very helpfull however I let myself be over charged on the vehicle even though I knew the same model was being discounted for over 2500 hundred less at the Merrit Island dealership of Mike Erdman Nissan as I was very tired as the sales manager Matt wore me down. My old age has caught up to me being 81 years of age I wear down mentally after a few hours and become weary and easily persuasive. Other than the price they are very nice people trying to make as much money as the victim will allow per unit. As far as having to recommend this dealer You only list a yes or no. My real answer is maybe which is not states only yes or no for an answer. As I have had no service at this dealership as of yet I really can't know if they are a quality dealer for service if problems arise hopefully not as I really like the car. It appears to be a very well made vehicle which road tests beautifully. Thank you for your patience in reading this long winded narrative.

krtm

Mar 30, 2014

First off, Dani my saleswomen did her best to sell me a 2014 Jeep I was interested in. Next came management.I was suppose to get a call back within 30 minutes of my conversation with the GM Tim Moody. No call. Just got a text the Jeep was sold the next day.So for over 24 hours I never got a reply from Tim.I would stay so clear of this dealership its not funny.Their bottom line is not to build a relationship for the long term, but to just lie to a very well qualified customer who likes to buy a new car every year or so.

mindel

Mar 1, 2014

traveled from Vero beach all the way up to Melbourne. Very interested in a used vehicle, asked questions, and then the salesman said "have a nice day"? Very rude.

popsdog1

Jan 30, 2014

Fast friendly service. Very clean dealership, and they cared for my Murano and they also cared that I was completely satisfied with their service work. They explained everything very clearly to me and completed all service work on time, and gave me a nice printout of the completed service work.

rfmoody

Jan 29, 2014

The deal was outstanding and simple to understand! I would recommend this dealership to everyone.Thank you for making the deal easy, and delivering an exceptional used car!

Edward

Jan 19, 2014

ryan and phil are both very helpful and knowledgeable. I am very pleased to have them both help me anytime i need service> Thanks ryan and phil

eacruz

Jan 18, 2014

I thought we had an agreed to deal, but the deal did not materialize at the last minute, this was not a good car buying experience.

Andora

Jan 16, 2014

As always, everyone are friendly and want to make my experience an enjoyable one. I will always be a loyal customer of Nissan of melbourne

Judith

Jan 15, 2014

this Nissan location has a pleasant staff and great waiting area. I would recommend this dealership to all my friends. They have a great selection of cars.

Mary

Jan 15, 2014

All of the staff are excellent. They go out of their way to be helpful and make sure you are happy. Hats off to Tim!!!

Wayne

Jan 14, 2014

We got to the price point that I told Dani we needed to be at. While I was not going to buy that day, I was going to buy this week. They went the extra mile to get my business that day.

William

Jan 10, 2014

Greeting is always great, car is serviced very well, delivered in a timely fashion and washed. Ryan and his crew are doing all they can and then some to ensure Im happy and that my car remains reliable.

Tammy

Jan 9, 2014

All the staff at Nissan of Melbourne were very helpful and friendly. And our Salesman Mitch was very easy to work with. I would recommend this store to any one looking to buy a car.

Amy

Jan 8, 2014

No one wasted my time with going back and forth for approvals on price and trade in. They were upfront with me and gave me the best price when I asked for it. We had an excellent sales person and the finance person was great. No suprises no haggling.

William

Jan 8, 2014

THE SERVICE DEPT STARTED THE PAPER WORK FOR THE SERVICE TO BE DONE THEY CALLED WHEN SERVICE WAS FINISHED.THEY MADE THE TRIP TO GET MY Maxima serviced easy.

John

Jan 7, 2014

Quick, courteous, and attentive service. All questions asked and answered. Service completed in a timely fashion. Reasonable expense. Only negative was lack of replacement cargo-light bulbs in stock at dealership.

Teresa

Jan 7, 2014

Our salesman, Ryan Hicks, was extremely personable and helpful. He went over and above when we had a problem taking delivery of the car. Would recommend him highly to my friends for future Nissan purchases.

Barbara

Dec 27, 2013

My service experience was excellent. I was greeted by a friendly, efficient staff and was quickly on my way with very little effort. My service experience with Nissan of Melbourne was such a pleasant surprise in comparison to the competition in the Central Brevard area.

Dwayne

Dec 24, 2013

My salesmen was not pushy and let me take my time to decide what I wanted ! And spent 3 days dealing with me . I'm not a Easy sale !

James

Dec 21, 2013

Went in because the tire warning light was on. Service checked and advised I needed 2 new in-wheel sensors. When I declined replacement of the pressure sensors, there was no charge and they still washed the car. This is what should happen in the case of a minor diagnostic that customers cannot do on their own.

Carol

Dec 18, 2013

I was having a noise and vibration problem with my 2005 Altima. I was told by a local repair shop it was the rear motor mounts an expensive repair. I called the service manager to check the price at Nissan as a comparison. He said I should bring it in to make sure that was the problem before he ordered the parts, it would be a more expensive repair at Nissan but I was going to go ahead with the work. Well they kept the car to check it out,gave me a ride back to work, later they called to say there was nothing wrong and they did not find anything after a complete check up. I appreciated the fact they did not charge me for something I did not need. Such honesty ! THANK YOU..........

Marianne

Dec 16, 2013

Service done within an hour or a bit more. Car wash was offered and accepted. Everyone was friendly and helpful. Will definitely continue to bring my car here for service.

Christine

Dec 15, 2013

The prompt attention and efficiency given in the service department was greatly appreciated. The time given for completion of the service was provided as stated. Thank you for all you do to keep the customer satisfied.

Teresa

Dec 15, 2013

the whole experience was comfortable. i did not feel pressured. the young man (Mitchel) who was my sales rep. was very helpful. he made me feel i was being helped by a real person and not just a sales person

Rosemary

Dec 14, 2013

Ryan knew me when I came in. He pulled up my info and went over what I needed to do to bring my service up to date. We have all our work done at Melbourne Nissan only!!

Roxanna

Dec 12, 2013

When I arrived Ryan Gannon made sure I had a ride across the highway to the UBS building where I had a meeting and offered me a return trip. He clearly explained what my car needed today and what service would be coming next. He made sure that I completely understood. I was delighted that my vehicle was washed when I returned. It's such a nice touch to good service. Thank you!

Grace

Dec 10, 2013

Ryan was just great - it was our first service on the vehicle and the work was done very quickly and the car was so happy! We bought two vehicles in less than a month (both pre-owned) and could not be happier with our experience with sales and service.

David

Dec 6, 2013

Courtesy, attention to detail, and noting of next scheduled service checks (Ryan and Mr. Middleton). Timeliness of appointment request. Comfort provisions. Offering of free car wash--done well.

Chris

Dec 5, 2013

The Service rep who worked with me recognized my continuing dissatisfaction with the 30k service I received a couple visits ago and resolved my discontent by fixing what was left out. That actually saved my business because I was seriously considering taking my Titan to a closer Auto shop for future work until he did this.

Christina

Dec 5, 2013

Danny was informative and polite. I didn't feel pressure to purchase the car. I was not rushed into making a decision. The ease of the transaction was incredible.

Lesley

Dec 5, 2013

I like the fact that Lloyd, my service advisor was attentive to my concerns for my Quest. He addressed all the problems i had with my van.LLoyd went above and beyond to make us happy customers.

Nilda

Dec 5, 2013

Love the new valet service, the politeness of the service team, getting my car was washed, and being greeted with a smile... which goes a long way to improve customer relationships. Thank you.

Tere

Dec 5, 2013

I love the service the sales man were very nice to me Greg, ryan hicks, james and Ralph. I love my car I like spinning the wheel

Thomas

Dec 5, 2013

Wonderful Customer Service The people that work there know what they are doing and are very honest about my car. It is just a great place to do business

David

Dec 4, 2013

Quick and efficient. Provides a washed car option and cleaned the inside of the car. Service was a prepaid option that was provided by the dealership. This is the second car purchased from this dealership.

Donna

Dec 4, 2013

It was fun and I also asked questions and got great answers....my last car I was lied to so this was a much better experience for me thx

Erica

Dec 4, 2013

The service personnel was courteous. They made the service experience quick and easy. Getting me into a loaner vehicle was not a long or dreadful experience. I was in and out of the dealership within 10 minutes.

Karen

Dec 4, 2013

Everyone was helpful, good selection of vehicles, the buying experience was great. The facility was clean and bright. Our salesman was upfront, knowledgeable and honest.

Suzanne

Nov 15, 2013

I depend on the knowledge and credibility of the Nissan staff.When I ask them to check on a problem, they do. When they notice a problem, they report it to me.

Donald

Nov 14, 2013

Everyone I dealt with (Zach, Danny, Leon and John) was polite, helpful, patient and informative. Good buying experience and good deal overall. Will come back again for my wife's car.

James

Nov 14, 2013

The service department was very accommodating. They got the work done when they promised it would be done, and left the car cleaner than when they got it. Ryan in the service dept was great to work with.

Mary

Nov 14, 2013

Just purchased new Maxima and sales and service were excellent. My husband also has a new Leaf and had the same excellent service. Thank you Nissan staff!

Matthew

Nov 10, 2013

The no hassle approach by the salesman. His (salesman's) continued correspondence after the sale; which was much appreciated. The finance manager's commanding and reassuring presence.

Oliver

Nov 8, 2013

Thanks to Mr Phil Berrier, the technician who worked the problem of eliminating the sporadic high pitched whistle like noise when slowing my Altima 3.5 down to 20 mph. Mr. Berrier was professional, extremely courteous and determined to find and eliminate this extremely annoying problem. It is now much more pleasurable to drive my vehicle. Thank you Mr Berrier, the technician (156)? who worked the problem and Mr. Lloyd. I appreciate all your staff. Campanelli

Stephani

Nov 8, 2013

It was pretty painless. They helped me find the perfect car that was within my budget. Everyone was VERY friendly!! Cia was amazing!! Definitely recommend him!!

Brian

Nov 6, 2013

service manager went way out of his way to make sure we were extremely happy. He is all about customer satisfaction. Your service department is great.

John

Nov 6, 2013

The salesperson was very good and did everything requested and for her length of service (3 mos.), was well versed on product. Did a fantastic job.

Patricia

Nov 6, 2013

Our sales lady was great and the entire process was so easy I called They had the car I wanted and honored the price online and I picked up my car

Sylmarie

Nov 6, 2013

Zach was wonderful, he really listen to my needs and wants and after that he came back with what exactly I was looking for. I explained I wanted to do a lot of the work by phone and email and he didn't have a problem with that, he saved me time and I was willing to purchase because of his willingness and commitment to the customer.

John

Nov 2, 2013

very friendly sales staff and efficient buying process, I was able complete the purchase process in less than 1 hour with no hidden fees, would visit again for future purchases.

Rafael

Oct 30, 2013

Working with James as salesman was a pleasant and rewarding experience. He is very professional, attentive, but without being pushy or pressuring. He is primary reason we stayed with Nissan of Melbourne, rather than buying our Murano on the Internet. John was also helpful and professional in dealing with us. Ditto for Karen, who made paper part of the purchase easy to handle. We thank all who worked with us, including Ryan in Service Department, who is another reason we stay with Nissan of Melbourne.

Maria

Oct 28, 2013

The whole experience was positive. Excellent salesman Kyle Lopez that handled my vehicle sales. Karen was Excellent that handled our financing. John Vargas was Excellent in giving me an awesome deal on my Nissan. Thank you so much!

Nancy

Oct 20, 2013

I was greeted upon arrival and directed where to go to check-in. I didn't expect my car to be washed or vacuumed so I was very pleased that this was done for me, which saved me from doing this with my busy schedule.

Paul

Oct 19, 2013

The sales person James Edobor was very professional and honest. He addressed all my questions and concerns in a honest and professional manner. Great experience. The entire process was very quick as well.

Jt

Oct 15, 2013

I had a situation with a second car in Texas and wanted to trade both car on a later model. Your sales manager understood the situation and arranged the trade. Rachel was especially helpful throughout the process in showing different model and their strong point. I was impressed with her knowledge of the various vehicles. Your financial office person explained the numerous documents to my satisfaction. She was very pleasant.

Christina

Oct 8, 2013

Our sales person was great and very honest. Definitely appreciated her honesty and very informative. (Rachel, I believe was her name) :) Absolutely love my new Rogue. Also, the financing advisor made the whole process quick and painless. A+ to Melvin (I believe).

Corey

Oct 7, 2013

I had a major issue with a leaking head gasket on my '09 Altima 3.5. Lloyd was my advisor and was prompt and courteous to my needs. Turned out to be a warranty issue and work was started by your techs immediately. I expected a fairly long turn around on the repair however it only took 2 days! Upon getting my vehicle back on Saturday it appears that everything is running fine. Your tech was able to diagnose and repair an issue that other dealers could not even find (must not have looked to hard)! I would definitely return to your service center again, please pass this on to Lloyd and the repair tech(s).

David

Oct 7, 2013

Even though we showed up towards the close of business, we were not rushed. It was raining and we were chilled, someone was kind enough to get us some hot tea. Our salesman, Chaz, was very helpful, not pushy. He was able to answer our questions and was very pleasant. We both loved the Rogue, and the price was right, so that made the decision to buy easier for us. We will be sure to recommend Nissan of Melbourne to any of our friends, family, coworkers that are in the market for a new vehicle. :)

David

Oct 5, 2013

They very efficient and proffessional in getting my vehicle written up and the work was completed when expexted. The office staff also answered the concern I had.

Miles

Oct 3, 2013

Cia and Zack and Lloyd took care of all my needs so far I am extremely happy with the salesmen and the service dept. I am waiting to have the camera fixed in the navigation system when we get back from vacation.I am a happy camper I have already referred a friend there,Ray Bailey from church that bought a 2013 Altima the next day

Gary

Oct 2, 2013

absolutely everything! the staff is genuinely friendly, helpful and knowledgeable. service was quick and professional. they worked within our extremely tight constraints to get us the vehicle that we wanted that day.

Philip

Sep 30, 2013

Nice Mustang and a reasonable price. Also the saleswoman Dani was excellent and extremely helpful, as she followed up with me several times when the Mustangs price was reduced. She also was extra helpful when I needed to get the trunk latch fixed a few days after I bought the car.

normrud

Sep 30, 2013

I found that the Nissan of Melbourne to be very upfront with the information given on the internet. Zachary Lowe was an important factor in my purchasing my Altima. He worked with us to get the best price for the Altima. When we arrived to look over the vehicle he explained every thing that was needed to purchase the car. Zachary explained the operation of certain components in the Altima. The price we received was the best compared to two other dealerships in South Florida. I would highly recommend this dealership and when I am ready for my next purchase I know where to go.

Laurel

Sep 29, 2013

I have been using the Melbourne dealership for my service for over 3 years now. I always have good service. Service representative Lloyd was on duty the last 2 visits. Lloyd greeted me, took care of what I needed all with a smile. He was kind and professional even during a busy time. I will remember him and hope to work with him in the future.

Shawn

Sep 25, 2013

Dani was exceptional! I will use Dani again in the future whenever we are in need of a car. She was NOT your typical pushy salesperson, she listened to our needs and she met each one of them. My husband and I were SO impressed with her knowledge of the trucks we were looking at, we have never had anyone like her before. Kudos to Nissan for hiring her.

Perdeky

Sep 25, 2013

Hassle free purchase, I told Darren the price I wanted I was comfortable with and he worked with me. I am very happy with my Altima.

Mark C and Family

Sep 24, 2013

Great Salesperson, wonderful staff, very welcoming atmosphere

Andora Andrew

Sep 21, 2013

I have shopped at this dealership for about 2yrs now and have found they provide nothing but the best customer service and product around. Everyone at this dealership goes the extra mile always

BLeRae93

Sep 12, 2013

First of all I would like to say my salesman, Kyle Lopez, was by far the best. He automatically had a smile on his face as soon as he greeted us. We were referred to him by another couple who had purchased a car from him and nothing but good to say about him and I can now see why. Started off with looking at a brand new car and his presentation of the car was perfect, no pressure it was our decision from the get-go. We went from hoping to get a new vehicle to looking at used cars, even the way he talked about the used car was great! Then it comes down to getting approved, which just like anywhere with a major purchase takes FOREVER!! Like I said, it was expected. Kyle talked to us like we had known him for forever, didn't even feel like it was hours we were waiting to hear back to see if we were approved or not. He offered us water and even some food they had. We were for once on a car lot and felt comfortable and not like a walking dollar sign. I work in furniture and I know what that feels like and that was the last thing I was feeling at this place. Not to even mention every manager there worked up a heck of a deal to get us what we wanted. They pulled every string possible they had and it was worth it. Had a small issue but that is getting resolved now as I am typing this review. Didn't have to mention it but one time, once we did it was on it's way to getting fixed. That's what I like, not being put on the back end of the issues. I will be referring everyone I know that is getting or looking into getting a new vehicle and I will definitely be spreading the word. This dealership takes care of their customers, especially the salesman. Best experience I have ever had and will continue to have as long as I drive a vehicle from this dealership. Thank you all so very much!! I am IN LOVE with my new car :)

steph115

Sep 10, 2013

Incredible staff, very friendly and helpful. I've always loved Nissan and their vehicles now I found a great dealership to come back to anytime I need a new car or truck.

mckenzie65

Sep 2, 2013

After to speaking with Barry on the phone, I had to check out the new Pathfinders for sale. I was not disappointed. I had lots of questions, all of which were answered patiently and competently by Darren, the young salesman who worked with me. Leo Barquero then worked with me toreach terms which I am very satisfied. I purchased a beautiful new 2013, Pathfinder in artic blue. The staff of Nissan of Melbourne, are dedicated to making the customer as happy as possible. As a customer, I appreciate all their efforts. I would definitely recommend them toanyone. As a matter of fact, I am accompanying my daughter to look this afternoon.My only recommendation goes to the designers of the Nissan, the headrest on the Pathfinders tilt to far forward, this gives the driver a stiffuncomfortable ride. This problem came close to cancelling the deal.

Tampahiebs

Aug 5, 2013

My experience at this dealership was great from beginning to end. Todd listened to what I wanted, we test drove several vehicles with both Todd and James Edobor, without feeling any heavy duty sales pressure. Once I had decided on the vehicle I wanted (Nissan frontier) they allowed my husband and I to go home and contact USAA to get a price quote from them; USAA gave us 3 prices quotes for dealerships within 70 miles of us, and when we went back to the dealership the next day and showed them the lower quote from a dealership in Orlando they beat it, no hassle or fuss. We completed the paperwork, and then we got to spin the wheel for a chance at winning a prize. We won the Grand Prize! A 7 day cruise on Royal Caribbean for two! Awesome! Todd went over all the details of the car inside (navigation system, radio, all dashboard equipment, etc) to ensure I understood how to operate all the features. He even had all my favorite XM radio stations already programmed for me. Todd and James worked together with us to complete the paperwork and the other employees as well to ensure our experience was enjoyable from beginning to end.When we left the dealership that day Todd called us an hour later to make sure everything was OK & asked if we had any questions. The next day they called again to check on us and to make sure everything was good with the truck. All in all a Very Good experience with the entire dealership experience and we will definitely recommend them to anyone that asks!

magicstick

Aug 4, 2013

Going to dealership for a vehicle always scare me,but I met a great sales consultant who welcome me in with smile James Edobor with his unique accent make it very easy,he said and I quote price is the most easiest part of his job because he not the one controlling it,it came to pass handling of price was fast and easy my time was respected and I was involved in the whole process,if you're the market for vehicle specially nissan,nissan of melbourne is the place to go,new reborn dealership in melbourne with their amazing wheel of fortune lol...

TTSunKnee

Aug 3, 2013

I absolutely love my new car. My car buying experience here really went well. General Manager Tim and Finance Manager Leon were both easy going and pleasant. But James, the Salesperson, is the reason I decided to purchase from Nissan of Melbourne after visiting other Nissan dealers in Brevard and Orange county. James is definitely a Rock Star! He listened, wasn't pushy and delivered! It took a little time to complete the transaction, but that is just par for the course when buying a car - and I must add that the the Spinning of the Wheel is kinda cool and sends you out of the door smiling :*). Thanks James I love the Z!

wiltzius

Jul 18, 2013

Do not do business with Nissan of Melbourne. Read the fine print when doing business with Nissan of Melbourne. Read the disclosures on the Internet site of Nissan of Melbourne. They tell you up front that the offers made on the internet are worthless!

Ripped Off

Jul 16, 2013

Nissan of Melbourne will not honor their word. Make sure you read the fine print when dealing with Nissan of Melbourne. Read the disclaimer on the Nissan of Melbourne website. It says Nissan of Melbourne is not obligated to honor any of the offers made by Nissan of Melbourne sales associates made on the internet when working out a deal on a car. This allows Nissan of Melbourne to bait you in with whatever they want to tell you, and the switch to another deal. Bottom line - don't bother even looking at a car at Nissan of Melbourne!

leonorasabol

Jul 10, 2013

my husband recently past away and his name was the only name on the car and due to personal matters I could not get the right answer or the how to from Nissan corporation inc. Did not know how to handle the situation, I called Anthony Lopez the financial manager , explained my problem and can't praise him enough on the help he gave me.He truly lived up to his words when said to me, "come in and see me and I will help you." He did! Within no time my problem was solved.I was able to get a car within my financial means, he stayed intouch with me on the progress of finding me and a saleman Kyle Lopez. Between the two of them, I knew I was in good hands. Anthony was right I would love the sentra and I do. My husband and I have been a Nissan owner for a long time. We came down here with our Nissan altma from new jersey and have dealing with Nissan of Melbourne ever since. I love dealing with Nissan of Melbourne so much so that I convinced my daughter who lives in Altamonte springs to buy her versa from the dealership. I am disappointed in the way the Nissan corporation handled my situation and I will be in touch with them.VERY DISAPPOINTED IN THE CORPORATE COMPANY but very happy with Nissan Melbourne they help the little people. I will recommend Anthony Lopez to anyone. He works very hard to please you and always a pleasure to deal with. Leonora t. Sabol

chellymeadors

Jun 21, 2013

I went in because something was wrong with my tires, I did not know what it was at first they figured out the problem for me. Every one was very helpful and pleasent. Overall, I was very pleased and will go back again the next time my car needs anything.

paulwalker

Jun 10, 2013

In March 2012 I purchased what I thought was a Certified Pre-Owned 2009 Nissan Altima. I had also purchased the extended warranty that included oil changes etc.Within a few days of purchase I noticed that the finish on the top surfaces appeared to be fading. I went back to the dealership, and they assured me that the problem would be handled by a simple buffing. I took them at their word, but within a few days I noticed the issue was not resolved, so I went back to the dealership for a resolution.This time i was told that wet sanding would clear up the issue. Making a long story short, it did not, so I asked to take advantage of the new car warranty that was in effect, since this was a factory certified pre-owned vehicle. Nissan USA turned down the claim because my vehicle was NEVER NISSAN FACTORY CERTIFIED, and because of this no warranty was in effect on my vehicle.It's been 15 months and numerous visits and phone calls to Nissan of Melbourne and Nissan USA. I have found managment at Nissan of Melbourne to be less than honest, for example on May 1, 2013 Tim Moody, the newly hired General Manager tried to submit a Pre Owned certification form to Nissan USA dated March 2012!!!Knowing that could not be allowed I called Nissan USA and was assured that there was still no warranty or certification in efffect on my 2009 Altima. To further delay dealing with this issue, Tim Moody told Nissan USA that he has tried to handle this situation but since I hired an attorney his hands were tied.I have at no time retained legal counsel to address this matter, however that doesn't stop Nissan of Melbourne from making that accusation to the parent company.The ONLY honest person I dealt with was the salesman Josh. He also was operating under the assumption that Nissan of Melbourne was honest and that my vehicle was factory certified pre-owned. I will state publically in this forum that I have not retained legal counsel, and the only proper resolution would be a complete refund including the improvments I have made to this 2009 Altima.

Rob

Jun 1, 2013

Don't bother going to this dealership! I took my Nissan Maxima in for service and they overcharged me and it had just been in a month prior to me bringing it in. Granted my car is a 96 and yes it has alot of miles therefore I expect it to have problems every so often. I felt poorly treated. I took my car to Mike Ederman in Merrit Island for a second opinion and found Nissan of Melbourne was completly wrong.

mcelyea1988

May 17, 2013

WOW, what a great car buying experience. Everyone from my salesman Ken Henderson to the finance manager worked to get me the best deal imaginable. Ken Henderson has a no pressure approach and really makes you feel comfortable about buying a car. Ken was also very knowledgeable and took my particular car buying experience personally. Nissan of Melbourne gave me a great price for my trade in and worked very well with me when it came to the price I wanted to pay for my new vehicle. I will not buy a vehicle anywhere on the Space Coast except for Nissan of Melbourne. The BEST car buying experience I have had with the best salesman I have ever had. Thanks a million Ken Henderson and Nissan of Melbourne.

Chellym

Apr 30, 2013

I went in looking for a newer used vehicle for a lower price. Ken found me exactly what I wanted for the a very fair price. He was very fun and easyg to work with. He also made me feel very comfortable and was not pushy. Overall it was an excellent car buying experience, and I will definitely recommend this dealership and Ken to everyone I know. Thanks again guys.

kjecker

Apr 4, 2013

Dealership lacks integrity and ethics. Is very abrasive and throws its own employees under the bus and backs over them.I visited the dealership to either outright sell my vehicle or possibly trade. As they did not have any vehicles that we desired, we focused on the outright sale. In the past, I have received multiple offers in the form of a marketing post card with estimated value of my vehicle, subject to inspection of course and a bold statement that my used vehicle was in high demand, so I thought I'd reach out to gauge their interest. When I called and talked to Todd Cales, he mentioned that the used car manager, Forest Palmer, was out for the day already. Todd stated that he knew that Forest had a high demand for used vehicles and Todd took all my vehicle details to start the package. The next day I went in, but Forest was not there. I was asked about my interest in their vehicles and I mentioned that we had been there before and had not found anything, we liked the Armadas, but the new ones were more then we were looking to spend. Todd stated that they were making significant reductions on their new Armada demo vehicles and convinced me to look. While another sales rep and I looked at the Armadas. The dealership had a chance to look over my vehicle. While I did not see them evaluate it (first mistake), I know they were in it as the seats were moved and the mirrors were all moved. Upon my return, they made a low offer for my vehicle. I told them that they would have to do a little better and that I had other offers that were a minimum 10% higher. My wife called them around 3 that afternoon to see if they could meet halfway, up the offer about 5%. The Sales Rep stated that the manager was firm at their offer. I talked to the Sales Rep on my way home after work and told him that we'd like to go ahead with their offer if it was still good. He said he thought it was, but he couldn't do anything until Forest Palmer came in at 12:30 pm the next day. Since I wouldn't be able get there until late the next day, I asked if it was alright to leave my vehicle there overnight (we were picking up another vehicle at a nearby dealership, so this was convenient - another mistake...)So I called the Nissan Dealership around 1pm and found out Forest was not in yet. Called again about 3pm and was told Forest was out sick and then he also passed on that the dealership was rescinding their offer. I asked for an explanation. He transferred me to John Vargas who explained to me that the owner of the lot did not want my truck. The owner walked by an did not like the way the engine sounded, so there was no way he was accepting the vehicle. John then stated that the dealership never made an offer to buy my vehicle and that they knew this immediately. When pressed, he came up with some other cosmetic issues and expressed that I had misrepresented the condition of the vehicle to them which is how they got the number that they also say they never offered me. After a heated debate, it was very clear to me that they were only interested in my vehicle if a trade were involved, that the dealership is run by leadership that lacks ethics, and to top it off, they pinned it all on the Sales Rep and will most likely be firing a disabled veteran because he failed to toe the company line.I'm usually not the type to take to the internet to write reviews, and if I do, it is usually to praise someone for going above and beyond. However, this experience has left such a bitter taste in my mouth that while I absolutely love my Nissan vehicle, I will drive out of my way an hour to go to the next nearest dealership and I will encourage all my friends and coworkers to avoid Nissan of Melbourne at all costs.

jandjhayward

Apr 1, 2013

Nissan of Melbourne is the best dearership we have ever purchased a vehicle from. This is the third vehicle in four years I have purchased from them and my ownership experience has always been fantastic. Todd Cales has been the only sales person we have ever delt with and his product knowledge, kind manner and compasionate education is the reason why we always come back to Nissan of Melbourne.

rballard1123

Apr 1, 2013

I was very pleased with my experience this past weekend at Nissan of Melbourne. They made me an offer, I told them what I was looking for on my trade, where I wanted my payments to be, and they made it happen. After we set up the deal, I was in and out of finance and on my way.

dalegreyslak

Mar 29, 2013

No haggling went in with a USAA price quote and they honored it right away and gave a fair price for my trade in so I wasn't upside down.

ninjaier

Nov 27, 2012

Was helping my Brother shop for a Rogue, as he's rather inexperienced negotiating car deals. I queried several area dealers over the net for their best price. When we got to Nissan of Melb, we were told the unit quoted was gone, but they had others just like it; after all, there aren't many trim and spec combos for the Rogue. So after a quick demo ride, we sat down to "work the numbers." As the salesman went down the list, he nonchalantly pointed out their price (full MSRP rather than the quote I got online), dealer fee, bump sticker, tax, tag & title. That's right, Nissan of Melb charges stealer fees AND puts bump stickers on pretty much everything! I mean...we were shopping for a Rogue, not a flippin' GT-R for crying out loud! Unsavvy buyers (like my bro) may negotiate a few bucks off MSRP and -think- they're getting a deal, but really they're getting screwed by fees. So beware if you shop this stealership! FYI, we bought from Erdman on Merritt Island.

tonifrench

Nov 27, 2012

After learning that I was not treated with integrity, I decided to divorce Nissan. I turned in my Nissan lease to work with another Manufacturer, and have no intention of doing business with Nissan again. The new dealer stated that I am to be reimbursed for my Maintenance Contract. I contacted Nissan of Melbourne by both phone and email after the new purchase in July. My call was never returned. Numerous emails have been ignored. In my email, I also requested a copy of the payoff for a previous vehicle, because the Credit Bureau was never told that the vehicle was paid in full. The person who did my deal's paperwork promised this payoff occurred; the dealership's owner insists it does not exist. The fact is that my former car's negative equity was wrapped into the last deal, and after doing more than 10 car deals, I know there is a payoff and paper trail. I want my maintenance contract reimbursement, and I want the accurate facts to be reported to the Credit Bureau. Nissan Consumer Affairs did not assist me with the credit issue. I have lost faith in the business integrity of Nissan Corporate and Nissan of Melbourne.

kandjwhite

Sep 21, 2012

Salesman was rude and condescending, walked away from us,.refused to let us drive a car after dealing with my husband for 4 days. Rude and unprofessional.

Richierich1620

Jul 3, 2012

Seems buyers unhappy, don't know how to buy a car. You got to work for your deal, silly. Jason was the most professional person I ever dealt with in this town out of the 5 dealerships I visited. I bought for under invoice, and I already knew my interest rate because I called the bank at the dealership. Go see Jason.

RyeleeRoo13

Mar 23, 2012

I will NEVER buy anything from Nissan of Melbourne. You can tell they are in it to rip people off. Won't tell you what your APR is for financing because I am sure they up charge and make even more money on their over priced cars. I went somewhere else and saved about 4 Grand. A few days later I got a phone call saying "give me a call back & let me know if your still looking for a car. I want you to come back in and give me a chance to show you some REAL NUMBERS" A) So you were showing me fake numbers before?B) Thanks but no thanks, I already purchased the same car from somewhere else because your business practices were far from satisfactory. :)If you need/want a Nissan I would suggest trying a different one in the area such as MI or Vero. I know that is what I will be doing!

Corona22

Sep 26, 2011

Purchased a new Nissan Altima from this dealership. They offered the car for a very good price compared to other dealers, but they were deceptive on the financing. I wanted to use my credit union but they claimed the CU rate was much higher and the best rate was with another bank. I found out later from my CU that the CU had actually approved me for a much lower rate. So, they basically lied to me about the rates. In the future I will secure financing before hand - be careful with this dealership!

uscalum

Aug 2, 2011

I went into this dealership with the intent on buying an altima. They had one on the lot that met all of my requirements. When I got ready to test drive it I was told I had to sign a paper concerning allegeded privacy issues. When I objected thesalesman told me it was federal law. I told him that I been to five other dealerships and not one had asked me to do this. The salesman kept telling me that they were not going to run my credit but the paper indicated that they could and was marked yes in two different spots as to the information they could obtain or release. When I finished test driving the car I spoke with one of the sales managers. Several salesmen and staff were present and made comments about not running credit. When I showed the sales manager where it said yes that information could be released the sales manager just looked at me. I would not purchase a car from this dealership or the salesman that attempted to help us. In fact, i purchase another make of car from another dealer that afternoon.

IraAdavis

Jun 18, 2011

I spoke with Quinton by phone and when I arrived he introduced to Paul Marr. Paul was very thorough in going over the car with me. The priced that I was qouted by email and phone was the exact price I paid no games. I was in and out with in a hour what a deal and what a pleasant surprise to meet a dealership that gives you a fair and honest deal.

Gamatwins

Apr 18, 2011

Todd was very knowledgeable about the Altima I was considering. He was courteous, friendly and informative. I bought a fully loaded 2011 Altima at a wonderful price. I love it and will continue to have a relationship with this dealer. Everyone loves my car and I tell them to go to Nissan of Melbourne.

pixiesweet23

Apr 7, 2011

I've been a fervent Honda lover for 10 years, but when I was shopping for a new car and Honda disappointed me, Nissan didn't! I had the most perfect experience at Nissan of Melbourne. The staff, and my new Cube, are amazing! I couldn't have asked for anything else!

JessieDavis

Mar 28, 2011

Drove an hour for a vehicle I had spoken with a sales rep about. After working out financing over the phone, drove to get the vehicle only to wait for 30 minutes while another potential buyer came back from a test drive. Waited another 15 minutes before getting a manger myself to ask if the truck was still available only to find that it was being purchased. Left a message for the owner whom I contacted before he called me and his response was "I'm sorry, we don't have a hold policy." He did not offer to reimburse me for the gas I used nor did he offer to help me find another vehicle. As a matter of fact, there was another vehicle on the lot I was interested in but now REFUSE to do any business there. Paul, a sales rep there, was not very friendly and in fact was seen by myself and my friend chewing out the front desk girl in front of clients and being ridiculously rude to her. Absolutely the worst car-buying experience ever.

YANKS8311

Feb 23, 2011

I WENT TO TRADE IN MY 2007 NISSAN SENTRA WITH A HIGH INTEREST RATE OF 16% AND THEY WORKED VERY HARD TO GIVE ME WHAT I WANTED AND I CAME HOME WITH A BRAND NEW 2011 SENTRA AND AN INTEREST RATE OF 0.9%. LETS JUST SAY I WAS VERY HAPPY. THIS WAS MY 5TH CAR I HAVE GOTTEN THRU THEM AND THEY HAVE BEEN GREAT EACH TIME. THANKS GUYS!!!!

scottbuckingham

Jan 17, 2011

Great, friendly folks. Not pushy at all, which is new to me when visiting any car dealership. They were willing to make the price work for my range, and gave top dollar for my trade in. I highly recommend Nissan of Melbourne--their sales department and their business manager were all very friendly!

Thugluvgrl187

Nov 5, 2008

This dealership is terrible. They do try to rip you off in every way possible. I went in trying to buy an 05-07 Nissan Altima 2.5 s. We looked around for a bit and saw a silver 05 Nissan Altima that we were interested in purchasing. We went in to negociate the deal. We wanted to pay about $10,500 to $11,000 which is what I could afford. We said we would pay $10,500 and he said no that is too low for that car. Then we said the most we can do is $11,000 out the door. He comes back with what about $11,500. We said no we told you $11,000 was the most we could do. The salesman went to talk to his manager supposedly and then came back with if you initial this sheet we will give it to you for $11,500 ou the door. We told him that we needed to think it over and we left. We talked it over and decided to give it a go. I took off work just to go to the dealership the next day. When we went in the salesman was not there and it took him forever to get there from lunch. When he finally did make it he told us that he had never told us he could give it to us for $11,500. Needless to say I did not purchase from them because if they lie before you even purchase whats to say what they will do when they have you in their grasp. It is sad how car dealerships are so crooked in this area.

bb700092

Aug 7, 2008

Today I went in for an alignment to Nissan of Melbourne (located at 440 S Harbor City Blvd, Melbourne, FL 32901) with my 07 Maxima. Some guy called Jimmy did the work. When I got my car back after two hours, there were numerous scratches on each of the four alloy wheels from the tips of the alignment apparatus that fits into the wheels. I showed the service manager what has been done, and he argued -- "Your car has 10,000 miles on it. We did not do that." This is how bad the service from Nissan of Melbourne is. When you think of buying a Nissan vehicle, be prepared to deal with worthless Nissan dealerships like this.This reminds me of an alignment I once got done to my 97 Altima a few years back at a Tire Kingdom (now NTB at 2385 Silver Dr, Columbus, OH 43211). One of the wheel caps wasn't tightly fitted and came out in the street while driving back from the store. I went back to the store and the service manager apologized and instantly looked at nearby shops where I could get the wheel cap, talked to that store manager and requested me to get it from there at their expense. What a stark difference from Nissan of Melbourne!

noJoke12

Mar 29, 2006

BEWARE- these Sales people want to be your friend to figure out your weaknesses and a way to rip you off. I personally heard one laughing to another guy about how he ripped someone off so bad by getting them to finance through the dealer instead their own bank! DO NOT let them hold the keys to your trade in! The police have been called on this dealership for not giving keys back to customers!!! The service department lies to your face- this dealer changed names not too long ago, and its got to be because of all the complaints and the bad reputation around Melbourne! Do not trust them!