Nissan Of Norwich reviews

DW

Dec 28, 2015

GO AND SEE TUDOR!! he is the man. He took care with and found the car that I needed and wanted. Worked tirelessly to get me financed

Turtle gyrl

Dec 28, 2015

Will only buy from here and especially TUDOR. He was awesome listened to what I wanted and found the perfect car for me and my family. Donuts, TV and coffee

Jason Z

Dec 27, 2015

I went to Nissan of Norwich to give them a second chance i had very bad experience couple of years ago and i thought ill never go back,till my best friend told me that the place is under New Management and i am so glad i did love the new dealership love the staff and love the way they treat customers. Thank you Sandra for the new Altima

Almando

Dec 26, 2015

As soon as I walked in they took care of me. I was lost, and immediately pointed to the right direction. They were very knowledgeable about what I had to get done,they were really fast, and friendly as well. The manager, was funny too- which really helps when you're already anxious about car issues.

Jess Lang

Dec 26, 2015

Great People and Great dealership, I recommend this dealership to all of my friends and my family. I was treated like queen from second one tll I left .

Jose Hernandez

Dec 26, 2015

Excellent customer service very friendly personal made my experience and process that much easier and simpler

Almando247

Dec 26, 2015

AMAZING, THEY WORK WITH ANY AND EVERYONE TO GET YOU INTO A CAR THAT YOU ARE NOT ONLY HAPPY WITH BUT LOVE. THE CUSTOMER SERVICE AND HONESTY THERE IS PHENOMENAL. IF YOU ARE IN THE MARKET FOR A RELIABLE CAR AND GREAT CUSTOMER SERVICE, SAVE YOURSELF A TRIP TO A DEALER WHO WILL RUN YOU AROUND WITH GAMES, GO TO NSSAN OF NORWICH AND GET GREAT SERVICE, HONESTY AND OPINIONS YOU CAN TRUST!! THANKS GUYS

Rogue2015

Dec 26, 2015

What a great place to buy a car walked in was meet by Josue very professional told him I was looking Altima pulled up excatlly what I wanted no extra feature I didn't need or want after test drive I told him my budget him and sale manager Bob made it work excatlly how I asked drove off in my new Altima in less then a hour wow best car buying experience ever

Theresa

Dec 18, 2015

Absolutely loved my car buying experience at Nissan of Norwich! Exceptional customer service, all of my questions were answered, and my needs were met. I will definitely recommend that all my family and friends purchase their next vehicle here!

Ang3891

Dec 17, 2015

I stopped by last week to get windshield wipers for my 11 maxima, first time in nissan of norwich in 3 years and it seems brand new!!!!! The showroom was beautiful, they had popcorn, choclate bars, donuts ,coffee and water, OMG!!!! It was refreshing! !! Everyone was smiling and when i asked where parts dept was the guy walked me back instead of pointing i thought that was very professional, Left a great impression im glad we stopped by.....i will return when its time to buy my next maxima!!!!!

Theresa

Dec 17, 2015

Absolutely loved my car buying experience at Nissan of Norwich! The customer service provided was phenomenal! All my questions were answered and all my needs were met! I wouldn't go anywhere else for a vehicle!

Elizabeth D.

Dec 16, 2015

Love the variety of deals for every budget , great environment, and awesome attitude. donuts, healthy granola bars, drinks munchkins, popcorn and TV while you are waiting in the lounge area! Nissan of Norwich is my go to place and my sales person was Sandra. She seemed very sincere and understanding of my financial situation and the feautures I was looking for in a car while still staying within a budget.

richiep1210

Dec 16, 2015

visitied dealership for the first time and i keep on coming back.. very good sales and managers and the service is excellent aswell. highly request this dealership

colton E

Dec 11, 2015

Once again Nissan of Norwich delivered an experience like not other. From start to finish Rich and crew made the car buying task a breeze. There was no pressure during this process and they had a variety of inventory to choose from. David provided a thorough explanation of the vehicle's amenities and made himself available thru out the process. Thank you all and thank you Nissan of Norwich

Jessica Mark

Dec 11, 2015

Bob was awesome to deal with. He got me the best deal on the Altima I wanted and it was probably the easiest and most worry free experience I've had buying a new vehicle. Customer service was excellent and I really did feel like they were trying to make my experience as enjoyable as possible. I would highly recommend Nissan of Norwich for all vehicle purchases and I will definitely go back when I am looking for an upgrade or new vehicle and highly recommend Nissan of Norwich to every one i know. Love you Guys

Jack D

Dec 3, 2015

love what they doing to the service area and the showroom , New Management ,Coffee Donuts popcorn very welcoming Love Nissan of Norwich

CK

Dec 2, 2015

Julie at Norwich Nissan is amazing! I had trouble with Harte Nissan in East Hartford and Girard in Groton. Girard in Groton actually refused to initially help me, but Julie and the service team took care of me right away with no hassle it was amazing and refreshing!

Charlene F.

Dec 1, 2015

I bought my used car from Andrew and Sean. Both were great to work with and made the process fair, quick and easy. Thank you!

cpf1231

Dec 1, 2015

I purchased my used car with the help of Andrew and Sean. They were both very professional and it made the process very easy and enjoyable. Plus i have a great used car! Thank you!

Brady

Nov 29, 2015

Just bought a new Rouge at Nissan of Norwich. Super staff. The facility is so clean, I felt right at home buying a car there. Def. recommend to everyone!

Donald vega

Nov 29, 2015

lowest price Altima,went to four places by far Nissan of norwich had the lowest price lowest rate free first oil change how you go wrong with that,thank you Ted!!!!!!

jack W

Nov 29, 2015

wanted to go to couple of places to check the price of the new 2015 Altima but my salesman was nice and helpful and EZ to deal with 45 minutes later inlet with new car thank you Nissan of Norwich and thank you Ted !!!!!!!

JASON AUFIERON

Nov 28, 2015

TOKE MY CAR TO THREE NISSAN DEALRS NOTHING HAPPENED , THANK YOU NISSAN OF NORWICH , GREAT SERVICE DEP

jason mogan

Nov 28, 2015

oil change for $9.95 coffee Donuts Vac and Wash what a deal great people great place

jeff davis

Nov 28, 2015

Nissan of norwich is the only place we your treated like a real person respect of you time great showroom best service department nice people very helpful staff. dealership much cheaper then my local gas station,so why go any where else ?

lyn

Nov 28, 2015

Top Notch, awesome dealership. The salesman Jose and internet manager Andrew are class A.

EO412

Nov 28, 2015

Aaron, the salesman was very likable (they all were really) And he even helped entertain my son who was w me so that he also had a good time through the financing process. Bob, the manager was very dedicated to the cause and was able to meet my needs. Lastly, Dave in finance did a very thorough job of explaining the paperwork and financial aspect of the process and I went home a happy girl!:)

Nancy stearn

Nov 27, 2015

Drove the Honda CRV and the Toyota Rav4 then went to Nissan of norwich to drive the Rogue it was every thing i am looking for, my first 4wd love my Rogue love the way i was treated by my salesman ted and his manager.

Rogue2015

Nov 27, 2015

went to nissan of Norwich to look at a brand rogue was greeted by sale rep Josue very well mannered Gentleman ask me what my wants and need were in the rogue he pulled up a rogue sv showed me all the features that I cared for also went on a nice demo ride when it came time to discuss figure he introduced me to Bob the sale manager he gave me a great great price right up front which I'm greatful for because I hate the back n forth sale tatics truley recommend nissan of Norwich to any one make sure to ask for Josue or Bob

jess french

Nov 26, 2015

fast work as cheap as my local gas station,nice people

Jody M

Nov 26, 2015

first oil change for my new car at Nissan of Norwich i was told its going to take half an hour or 45 minutes for an oil change, 20 minutes later fresh coffee and a donut Megan came in to tell me that the oil change is done and the first one is free:) made my day

Nancy1993

Nov 26, 2015

My second Altima from Nissan of Norwich love there service department ,now serving coffee and donuts new showroom and great new management team .i highly recommend the place for every one i know

Rocco

Nov 26, 2015

Love my new Altima. Loved my experience buying it just as much. So quick, professional and I got a super deal. Love the new management team, very honest and straight forward. The general manager worked directly with me and gave me his best price up front.

Diandra

Nov 24, 2015

I was looking around for a new vehicle as mine was needing money for repairs so I figured why not use it to get a new vehicle. My sales person, Sean was very helpful in getting me into a new 2012 Nissan Sentra. I love this vehicle and would recommend him to all my friends and family. So the next time you are looking for a vehicle ask for Sean, he won't steer you wrong.

Mike Doyle

Nov 24, 2015

went to three Nissan dealerships there first price was better then the other three,Honest easy to deal with. On the top of that Ted gave me Free Remote Starter with out even asking for it:) Thank you Ted and Bob

ED Holmes

Nov 23, 2015

like all of us hate dealerships, went to couple of dealerships and was told that my credit is bad and i can't buy new car,went to Nissan of Norwich i was treated like a real person 2 hours later i left with NEW CAR Love the new showroom , Thank you Nissan of Norwich

Lisa P

Nov 23, 2015

As a female i always feel uncomfortable buying new car with out having a family member or friend with me,went to Nissan of Norwich and i was treated like a family clean place very helpful people they make you feel like dealing with friend:) Thank you Ted for all of the Help my kids love the new car.

Candav528

Nov 23, 2015

My lease was coming up & was looking for a midsized car with great gas mileage for a cheap payment. I know I was asking for a lot but my salesman Sean was able to put me in a used hybrid Altima for $97 a month!! Thanks again Sean & David the Finance Manager for the excellent rate!!

ChangedWoman

Nov 22, 2015

I was very pleased to have Josue as my salesman! He has changed my whole view on buying a used car. I will absolutely return to him for my next car and recommend my friends and family to go see him!!

Dustin

Nov 22, 2015

I came in there little time ago and had the pleasure of talking to Josue and he was very nice and awesome to deal with and he helped me out a lot with choosing which car I wanted to buy and thank Josue for the help

HappyGirl

Nov 22, 2015

I would like to let you know that my used car buying experience with Josue was above all the best ever! Everything was smooth and well presented! He will be my salesman from here on out!! Thank you Josue!

Josuefan

Nov 22, 2015

Josue exceeded my expectations while buying a used car! He adhered to my every need! I won't go to anyone else ever again! Definite repeat customer of his!

Robert

Nov 22, 2015

Ted Daniska sold me a car, he really made the whole process easy and I couldn't be more pleased! It's refreshing to have someone make your car buying experience exciting and not stressful!

Angelfish

Nov 21, 2015

I have been buying my cars from here for years. Tudor is my salesman and always will be. Tudor is helpful patient and will explain everything. All the staff were/are wonderful. very happy

happy chappy

Nov 21, 2015

Do all my car needs here awesome some staff. I do recommend to go see "Tudor the brit!!" they managed to get me approved when i thought I had no chance but Bob the sales manager bot it done somehow.

MAHLON

Nov 21, 2015

My wife was looking for a small car.we looked all over ,at several different makes .having bought 4 other vehicles at Nissan of Norwich--i suggested to my wife we take a ride there and look. we did go to Nissan of Norwich and met Sean Thomas .DOING BUSINESS WITH SEAN WAS LIKE DOING BUSINESS WITH A CLOSE FRIEND--THERE WAS NO PRESSURE AT ALL TO BUY---HE SHOWED US THE CAR WE WERE INTERESTED IN---EXPLAINED ALL OF THE FEATURES OF THE CAR AND LEFT THE DECISION UP TO US WITH NO PRESSURE TO BUY IT.I WOULD RECOMMEND SEAN TO ALL MY FRIENDS LOOKING TO BUY A CAR.HE IS VERY PROFESSIONAL AND KNOWLEDGEABLE ABOUT HIS SUBJECT. MAHLON

Mike B

Nov 20, 2015

i was so happy with Bob and Aaron & Dave , they made the process enjoyable and explained everything clearly so that i was aware of everything and comfortable , i really had a good time with these guys , their positive attitude was contagious and i left with a big smile on my face . Plus , i got a great deal , and great customer service and that is all i could ask for , i will send everyone i know to Nissan of Norwich . Thank you guys !!!!!! you took the stress out of buying my car !!!!!

Mike Watson

Nov 20, 2015

Easy going no pressure very helpful staff ,recommend every one to start your search at Nissan of Norwich and see how easy to buy a car. Thank you Ted David and the general Sales Manager Bob.

Pati/Rogue Select

Nov 19, 2015

When looking at a new Nissan Rogue Select with the intent of trading in our much loved sportscar. Ted came out into the parking looking and speaking very polite and professional. He asked if we wanted to take the car we were looking at for a ride ( not being pushy at all through the entire transaction).Long story short....we did purchase the vehicle and feel we got a very good deal. We went home feeling very happy with our decision to go to Nissan of Norwich because we had purchased a car in 2005, which is still on the road and were very happy with the service wi rec'd at that time. All the people treated us with respect and professionalism. I would reccommend anyone that is looking for a new or used car go to Nissan of Norwich and I know that they will be as satisfied as I have been.

Jonathan S

Nov 17, 2015

As stated I had the pleasure of doing business with Bob. He is professional and knowledgable, any questions or concerns I had he was able to answer clearly and professionally. It was a relaxing experience.

Bob the sales manager

Nov 16, 2015

I'm so used to the typical car dealership shenanigans, not here. Super professional, honest and I feel like a got a great deal on my Murano. Will recommend to all my family/friends.

Robert C

Nov 15, 2015

My first new car buying experience, painless the dealership is so clean and the staff is very helpful. Highly recommended.

Barbara R

Nov 14, 2015

I was ready to update my vehicle and after last winter knew I needed an SUV. I liked the looks of the Rogue the best and decided to check them out. I went to Nissan of Norwich and was very impressed with the sales people (I worked with Josue, David (finance man) and Jamal). They were very helpful, knowledgeable and honest with me. Because of my experience with this dealership, I did buy a 2016 Nissan Rogue and drove home in it same day. I can't say enough about their work ethic and going above and beyond to help me out. I highly recommend this dealership and the 3 people I dealt with and of course the Rogue.

John D

Nov 12, 2015

Every body is so happy `and very helpful great experience.

JAMES MARTINEZ

Nov 11, 2015

I WENT IN TO NISSAN OF NOWICH LOOKING FOR A VERSA MET JOSUE HE WAS VERY PLEASANT AND PROFESSIONAL HE LISTEN TO WHAT I WANTED AND NEED FOUND THE RIGHT VERSA TO FIT MY BUDGET AND NEEDS . WHEN IT CAM TIME TO TALKING NUMBERS THERE WAS NO .B.S GOING BACK AND FORTH BETWEEN HIM AND MANGER I GAVE THEM MY OFFER AND SAID OK NO QUESTION ASKED. JOSUE MADE SURE THAT THE BUUYING PROCESS WAS QUICK AND PAINLESS . HE WENT OVER THE TOP MAKING SURE CAR LOOKED SPOTLESS AT TIME OF DELIVERY . I WOULD RECOMMEND ANY FRIEND AND FAMILY TO NISSAN OF NORWICH ESPECIALLY TO SEE JOSUE RODRIGUEZ THANKS AGAIN JOSUE AND NISSAN OF NORWICH STAFF FOR THE ENJOYABLE EXPERIENCE

Nora

Nov 11, 2015

My sister just bought a new Maxima from this store. I went with her for backup, but she didn't need it! So honest and upfront about everything. By the way, the store is so clean and everyone is so friendly.

Amanda Anderson

Nov 10, 2015

Came in after being turned down everywhere. told them my story and they went overboard to get me in a great car in less then an hour . My Salesman Aaron was very helpful and even the boss Bob came to thank me for our business. thank you Nissan of Norwich for everything, I will recommend you to all my friends.

Ivette

Nov 10, 2015

I visited Nissan of Norwich a few days ago, went to just look around for a new car. I didn't purchase anything due to the fact that I am not quite ready to buy. But, the customer service I received from on of their salesman, Juan, was incredible. He was very helpful & a very charismatic young man. I have recommended him to some of my colleagues who are in the process of buying a new car.

Janet

Nov 10, 2015

I did tons of research on the web on all types of car dealership sites. Thought i'd check out Nissan of Norwich, I had a salesman by the name of Juan Moscol, who was great. Showed me a variety of cars, found one and went on a test drive and he was so informative, funny, and really calmed me down being a little nervous for my first time at a dealership to purchase a vehicle. Thank you Juan.!

kathy

Nov 10, 2015

I was in for service and was walking around the lot and wanted to look at a 2015 Nissan Pathfinder. The salesman Sean Thomas was extra helpful and was not pushy at all and to add to the great experience I didn't have to pay for my oil change of the vehicle I was trading in, Sean took care of it with no hesitation. I would recommend Sean and Nissan of Norwich to anyone.

lightning strikes

Nov 10, 2015

I was very happy with my purchase my salesman Ted was very helpful . I would definitely recommend Ted and the dealership.

Mary Champ

Nov 10, 2015

I visited Nissan of Norwich and had a really great experience. The sales man Joe Sumara was very helpful and had a lot of knowledge of the vehicle. I would recommend this dealership to friends and family.

Jenzci

Nov 10, 2015

My sister just bought a new Maxima from this store. I went with her for backup, but she didn't need it! So honest and upfront about everything. By the way, the store is so clean and everyone is so friendly.

sareta75

Nov 10, 2015

I just purchased a Rogue from this dealership. I happened to see one at the Pats game Sunday, and wanted to trade in my Maxima. They gave me a great trade in deal! I'm obsessed with the Rogue, it drives so smooth and I am not afraid of winter anymore! I was in & out in a couple of hours. Everyone from the front desk to finance was very nice and I didn't feel taken advantage of at all (I was by myself with a toddler). Highly recommend them!

Very,po

Nov 9, 2015

I am not even giving them one star. Worst car dealer ever. Salesman promised us the world which was all lies. Asked us to give him a 10 rating which we did as we believed him. All kinds of problems with nano you tell one person the problem and think he is looking into it then you find out he has quit the job, they go through so much help there, good luck trying to find help. We had to put new brakes on around 20,000 miles water in the doors I could go on but don't have enough room. Trying to complain now to Charlie Antonino can't find him either. Had to put one star in so I could post this, that's the only reason.

Tomoney

Apr 18, 2015

The dealer seemed more occupied with cell phone then making a deal. Continued to treat me like I was wasting his time. Bought car elsewhere.

dmcpartl

Oct 30, 2014

Bought 2 used cars from Ted Daniska within a week. First car deal (Frontier Truck) was awesome, a great experience and heck of a deal, absolutely loved it. I should have stopped there. The second car was a 2008 Sentra and my gut instinct from test drive and review of under carriage and engine compartment was not to buy it, looked like they shined it up real nice (Cosmetic) but may have been hard case in reality. But unfortunately I brought my significant other into the dealership with me and she was way too eager (loved the car) and in a rush to get it, and left me little choice, time and little wiggle room to negotiate a better warranty or price on the deal. Luckily, I worked in some under-coating and a semi descent version of a warranty for a year at least. In the end I felt as though they did not have enough confidence in their product for a longer warranty and that sent up a bunch of red flags in my mind, my anxiety level, and doubts went up about what I was about to purchase. Ted was friendly, courteous and was straight forward. Good salesman. The GSM (Bob) was friendly and easy to talk to, I liked them a lot. The GM looked intimidating, but I had no interaction with him, so I have no reference to his demeanor. Service inspection and delivery of truck went well, however they missed the mismatched tire pressures (all 4) that made my tpm sensor on my truck light up two days after delivery. On the Sentra delivery, they missed that the Transmission indicator light on the console was no longer working and no owners manual included with the car (had to download off internet). Over all, a good experience in some aspects but has room for improvement. Do your homework (research car and prices) before you go there, and be sure to ask the right questions (about maintenance and history) and you will be satisfied. Ted's a straight shooter and will answer any question and get things done if you request it.

dmcpartl

Oct 30, 2014

Bought 2 used cars from Ted Daniska within a week. First car deal (Frontier Truck) was awesome, a great experience and heck of a deal, absolutely loved it. I should have stopped there. The second car was a 2008 Sentra and my gut instinct from test drive and review of under carriage and engine compartment was not to buy it, looked like they shined it up real nice (Cosmetic) but may have been hard case in reality. But unfortunately I brought my significant other into the dealership with me and she was way too eager get it, and left me little choice and little wiggle room to negotiate a better warranty or price on the deal. Luckily I worked in some under-coating and semi descent version of a warranty for a year at least. In the end I felt as though they did not have enough confidence in their product for a longer warranty and that sent up a bunch of red flags in my mind , my anxiety level, and doubts went up about what I was about to purchase. Ted was friendly, courteous and was straight forward. Good salesman. The GSM (Bob) was friendly and easy to talk to, I liked them a lot. The GM looked intimidating, but I had no interaction with him, so I have no reference to his demeanor. Service inspection and delivery of truck went well, however they missed the mismatched tire pressures (all 4) that made my tpm sensor on my truck light up two days after delivery. On the Sentra delivery, they missed that the Transmission indicator light on the console was no longer working and no owners manual included with the car (had to download off internet). Over all, a good experience in some aspects but has room for improvement. Do your homework (research car and prices) before you go there, and be sure to ask the right questions (about maintenance and history) and you will be satisfied. Ted's a straight shooter and will answer any question and get things done if you request it.

dabeaudoin

Aug 19, 2014

This was one of the most negative experiences of my entire life! My husband used buying a new car as an incentive while undergoing intense cancer treatment. We felt that we were discriminated against because he was a cancer patient! I would never recommend family, friends or aquaintances and i repeat never recommend anyone to this dealership! We did not however let Sam Ismail the general manager deter us from buying a Nissan product! We found the exact vehicle at Gates of North Windham and negotiation, purchase and total buying experience was completed in a matter of hours. We were treated respectfully and felt we were dealing with a friendly and integral dealership contrary to Nissan of Norwich!

stephaniezb1

Jun 24, 2014

We would not have considered this dealership if not for Ted Daniska! Knowledge of cars, caring and real concern! This experience was done in 1 day! Would only buy from this man.

Jay

Jun 18, 2014

What an experience this place is great. Buying a car can be a nightmare, but Sammy and his team made it a great experience. If your looking for great customer service then go to Nissan of Norwich. Thank you Sammy

lasmes

Jan 22, 2014

Cliff was very helpful, courteous, and professional. I brought my car in for service and Cliff called when it was discovered I needed a few extra parts that were worn out for my approval with a price quote. No surprises. No problems dropping off my car and picking up. The waiting area is very neat and clean. This is my second car with Nissan of Norwich and will not be the last! I highly recommend this company.

kvnmorin

Oct 24, 2013

This is my third time buying a vehicle from Nissan Of Norwich. I went in to re-finance my car, but was able to get a brand new car with lowerPayments! Tony Tariq and the staff treat me like family every time I'm there. Because of this, Nissan Of Norwich is the only place I will buya car from! I would recommend their gold star service to everyone. Thanks!

Laura B

Oct 22, 2013

I want to thank the staff at Norwich Nissan for their professionalism and customer service. I picked up the phone and called Nissan of Norwich hoping a sales person would be willing to listen to my offer for a New 2014 Nissan Altima SL. The minute I spoke to Amir I felt comfortable with his willingness to listen and get back to me in 15 minutes with the deal I wanted. Sean, the sales & leasing consultant was able to pick up the car I wanted from another dealer and close the deal in a couple of days. Sean spent the time to go through all of the features in the car and answered any questions I had. Sean called my home to make sure I was satisfied with the car and to let me know the body side molding I requested was on order and when it came in I would get a call to bring the car in to install and to take care of the minor concerns I have with the car. David, the finance manager went through all of the loan paperwork comparing the figures I had with the figures he had. They matched! NO hidden costs! I am so happy I picked up the phone and called Nissan of Norwich. I will recommend this dealership to everyone I know.

Mike

Oct 16, 2013

My 2006 Nissan Sentra was brought in for a major service on 10/14/13. Prior to scheduling the service, a service representative listened to my concerns about the car and suggested the major service, explained, in detail, what the major service covered, what would be done, and the associated cost. A rental replacement vehicle was arranged by the Service Department, and that experience was very good. I was promptly contacted when the service was complete and the Sentra was ready for pick-up. The car now noticeably starts quicker. Brake performance is much smoother.

Jon

Oct 4, 2013

I was very concerned about my pathfinder after I visited another Nissan garage ,I wasn't very happy with that garage. All my concerns were put to rest after I went to Nissan of Norwich. The staff in the service department was very professional. My suv was fixed fast and right, and I am happy to have it back. Thank You

Lou Paris

Oct 1, 2013

without making an appointment, wife noticed the "oil filter" light on, so i decided to take it in for the oil change... not only did they do the oil change, but also rotate the tires, adjust the air pressure, check and fill the fluids, plus the 100 point check....when i left the car felt like i was driving a new vehicle... what a great facility and what great people...

Mary Martin

Sep 23, 2013

the sales man was very helpful .first we had a 2012 versa and my husband did not like it . lol his feet were to big for the petals every time he went to step on the gas his foot hit the breaks. No room..so we went back and got a sentra 2013. and the sales man was very good and helpful. Even thought we lost money in the deal because we had the car for a week with the virsa. We were not in the market for a new car but we got a paper in the mail for so much money for old car which we feel we weren't done right about it , but s..t happens I guess.

Leanne Sullivan

Sep 21, 2013

as usual everything was great !!!!!! I have never had a problem or bad service with this dealership.

chin9455

Sep 14, 2013

Great services. I recommended for more bossiness in future. they are very friendly. they are very helpful. they explain every little things so I am very happy.

BenMB

Sep 11, 2013

If you're going in to buy a car, ask for Tudor. For my buying experience, he was very helpful without being pushy.

Hope

Sep 8, 2013

Just by driving in the dealership you can feel the welcoming environment. Everyone help everyone else out to make sure sale was quick and accu rate. I would definitely but a new nissan from this dealership again and I have already sent some friends. I will continue to send people to buy from Nissan of Norwich

Nance

Sep 5, 2013

I showed up without an appointment,in a time crunch situation, worried about a problem I was having. Everyone treated me as if I and my problem was the only one in the world. The service was excellent and quick. Amazing staff, AMAZING service. I am always confident bringing my car here, being an elderly woman, that means a lot. Thank you.

Jason

Aug 19, 2013

I had a constant noise coming from front end of truck. I had no time to worry about it and had to drop it off at my dealer, Nissan of Norwich. I did not have a scheduled appointment. Dropped off truck Sunday night. Monday I recieved a call and the problem was diagnosed. I told the service manager to go ahead and replace the part on both sides of the axle. The truck was repaired in no time and I was able to take my children to football practice on time on Monday as well! No down time for me! Great job!

John

Aug 7, 2013

I recently had a problem with my 2009 not being able to start. I knew it was going to be the break switch after researching my vehicle online. I brought it to Nissan of Norwich because it is very close to my home. I was greeted at the service department by a gentleman named Cliff. He was very friendly and said he would look at it asap and then call me when they knew what was wrong. About an hour later i received a phone call saying that it was the brake switch and that he had already talked to my warranty company and they were in the process of fixing it, but it would be a while. I told Cliff that i needed to get to work about 2 hours later and was hoping to get the car back by then. He told me to wait a second, so I did, he then comes back on the line and said it would be ready in about 45 minutes and I could come and get it. I was so happy that in a matter of 2-3 hours my car was fixed without any problems even though i didn't have an appointment. I have never had such a painless and pleasant car experience at any dealership. I will continue to bring my vehicles to be serviced there. Thank you to Cliff at Nissan of Norwich for your excellent service.

Corey Nissen

Aug 3, 2013

My wife and I spontaneously decided to drive into Nissan of Norwich to see what they could do for us. We were quickly greeted by Jose Rodriguez-Falcon. We told him right up front (without even mentioning the vehicle we were interested in yet) what we wanted to do for our trade-in and what we could handle as monthly payments. Jose met with his supervisor about our trade-in, "ran numbers" and came back to us with an amazing offer PLUS extra rebates that we were not even aware existed. After test driving the Frontier, we felt as though we had known Jose for years, he was extremely personable and professional! We drove away with our Frontier that day... in and out of the dealership in about an hour! After having purchased many vehicles over the past years, we dreaded spending HOURS/DAYS haggling over offers/pricing/payment plans.... this was BY FAR the best purchasing experience we have ever had!

Sanatariqdds

Jul 26, 2013

I visited Nissan of Norwich. They are very friendly and helpful and I was so pleased with the treatment ( no pressure like other dealerships) and guidance there. I feel like they really cared about what I needed for my day to day travel and were extra thoughtful. Tony was very nice I would definitely recommend this place is a Five Star dealership.

CG and JG

Jul 16, 2013

Working with the sales staff was one of the most pleasureable experiences we have had in looking for a new vehicle. The weekend happened to be during a heat wave, but that did not detour our sales person from showing us a couple of models for us to make our decision in a friendly and relaxed atmosphere. He took his time explaining the features for the vehicle, and when it came time to look at the numbers, the GM worked hard to put together a deal that worked for our budget. We did not feel pressured or made to feel uncomfortable about our needs.

Versa

Jul 16, 2013

Quality customer care always comes to mind when I have my car serviced there. A nice bunch over there. NO complaints.

Bike-rider-1955

Jul 9, 2013

I received an email reminding me of the service needed on my vehicle. I called up and spoke with Rick and he set me up with an appointment right away. The service people were great and also rotated the tires and test drove the vehicle. During this time, it is always great to talk to our sales person, Toni, and catch up with Sami and Sam out front. It's always great to stop in and even just for a visit to see what is going and what is new! thanks guys! Lou Paris

Sue

Jul 6, 2013

Mr. Toni Tariq really listened to our family's needs for a car and finances. He far surpassed our expectations. We were surprised at what was accomplished. We got what we needed: a new car for me and a pre-owned car that will be my daughters. Thank you from the bottom of my heart. We've had the cars for a month now and are really pleased with the both of them.

Jeffrey Cuadros

Jun 21, 2013

The people at the dealership are nice and polite. The service that usually takes around 40 m. at other places, It them around 25m. very quick! The customer waiting area was pretty clean and they had cold water. They also have Wi-Fi(Really Fast Compared to other places) Outstanding Service!

Denise Morgan

Jun 11, 2013

II was very dissapointed that the one to one points were not interchangeable between Girard Nissan and Norwich. They are both Nissan Dealers under the Girard umbrella. I also had an extended warranty bought through Girard's "Touch Point" and felt that should have been honored or at least acknowledged at Norwich--since it was a warranty on the vehicle Not the dealership. Otherwise I was satisfied by the prompt service. I have purchased 4-5 new Nissan vehicles, so I am a loyal Nissan owner!! Thank you

Glenn, Holli and Laura Pianka

Jun 7, 2013

From the first moment to the last when we signed up for a lease, the staff, and particularly our salesperson, Ron Roman, were outstanding. We received follow-up calls for added information and check on our current satisfaction---for which we are entirely pleased. Glenn, Holli and Laura Pianka Bozrah, Connecticut

JudyQkrHl

Jun 6, 2013

The Service staff is friendly, courtious and helpful. I felt I was treated as if my repair needs were as important to them as they were to me. They kept me posted as to the status of the work and explained the repair requirements in a way that I could understand. When it is time for me to buy a new car and I decide on another Nissan, this Serviice Dept. will bring me to Nissan of Norwich.

omusca

May 24, 2013

I had a great experience purchasing my new Juke, at Nissan of Norwich, which I love. Upon entering the dealership Sammy the manager greeted us and introduced us to Ron Roman, he helped us with this purchase which I'm totally satisfied, very attentive and caring listened to my wishes and came through wonderfully, great salesman, he also went out of his way for me, by calling Great Scot to transfer my remote starter from the Rogue to my Juke, which I got for x-mas from my kids, sentimental value for me and he also gave me a ride to work while they installed the starter in my Juke. Very greatful for his service and assistance. I would definitely recomend him to my friends and family, way to go Ron!

juanroman

May 12, 2013

Nissan of Norwich did far more for me than sell me a car. During the purchase of our last vehicle they assisted us in setting up automatic bill payments from our checking accout that aided our payments always being on time while healing our credit status. With this purchase we were able to purchase the exact vehicle we wanted w/ a lower interest rate. Tudor, Sammie, & Michael went above & beyond to put us in the best purchasing position possible. I not only would recommend Nissan of Norwich to my friends & family, i will do business with them again in the future as long as their staff is present. Mario was the the person who answered my call but was gracious when he wasn't available upon my arrival. There was an actual team atmosphere. The longer i spoke w/ the staff i began to get a sense of family amongst them. They were there for each other and that treatment transferred to us. Thanks so much Nissan of Norwich you have won over a true skeptic.

hotwire120

May 10, 2013

Took our 2011 Juke in for what we thought was going to be warranty repairs. First was a broken radial belt in one of the tires, service claimed they would have to check for any signs of hitting a curb or anything of the sort for the warranty to apply. Now i know first hand there were no marks on that tire of any shape or form, not even a little scuff. Now of course, they wouldn't warranty the one tire since you are supposed to replace both tires especially when they can sell you both of those tires. Second item to be fixed and a simple one, the rear windshield fluid line was clogged. Now if you are like me and check the forums to see what common problems are out there, this is one of the biggest ones. Something so simple that should have been a warranty item, again the dealership charged $50 to repair. Lastly they recommended that the air filter be replaced and we agreed to it, then magically it doesn't get done and thank heavens we didn't get charged for it otherwise i would have gone through the roof. Just a FYI any other Juke owners who happen to read this, if you have the GPS and once you go get that popup window to update the GPS at the dealership. Evidently, you have to go purchase the update cd yourself and then take it to the dealership for them to install it. There was a laundry list of other smaller items to be repaired, and of course as with any car when you take it in to be fixed it magically stops being a problem or they just cant find anything wrong. Really starting to not like this dealership, the sale of the car was a disaster of a whole different level and now even the service is showing they care about is getting money from you. Taking care of the customer seems to be last thing on this places mind.

lluckyass

May 6, 2013

Needed more money down because my score is low they stated that they would go to the auction and get what i want its been more then 10days that's my luck

catalaboe

Apr 17, 2013

Josue was a hard worker, He was so polite and made sure we had all answers. The rest of the staff was good as well. But Josue went above and beyond the call of duty!!

astronauty

Apr 14, 2013

It was Ok. They have a new team there soit may be too soon to say. The last guy was totally obnoxious. Anyone would be an improvement.

maria53araujo

Apr 6, 2013

On February 18, 2013 I initially went in because my right front tire on my 2010 Nissan Altima was flat. Upon analysis, the parts manager recommended replacing all 4 tires and purchasing a wheel alignment and balancing for a total of $795.95. The total price was daunting and pretty much busted my budget for the month. There was also apparently a mix-up regarding my one-on-one rewards membership from the November 2012 service I received which cost me $495.95. In the name of customer service they agreed to take 10% off the 11/12 service visit. This February visit however I was faced with $795.95 (no discount) and 4 1/2 hours spent waiting. Tudor, the salesperson who initially sold me my 2010 Altima invited me over to his desk to consider purchasing another vehicle. I mentioned that I would like to purchase a used car for my daughter but after being issued that tire bill I wasn't ready to spend more money. Sammy came over and recommended I consider leasing versus acquiring a car loan in view of the fact that I wasn't putting a great deal of mileage on my car. Tudor had me test drive two 2006 Nissan Sentras. I selected the one with fewer miles then I agreed to test drive the 2013 Black Altima that Sammy showed me in the lot. Sammy asked me what I was putting down but I showed him my bill and explained that I would not even benefit from driving off to take advantage of the 4 tires I just purchased that day. After negotiating the price of $550 per month , an amount that I believed I could manage, I agreed to both acquisitions but unfortunately didn't have the advantage of doing the homework on my rates. The leased 2013 had scratches which Tudor arranged to have the local dealership remove. I took the vehicle to the car wash but it appears that the hood is easily marked. Since I have a 45 minute commute weekdays I will try to arrange for another visit to have them look it over. The only downside to the February 2013 purchases was that I was faced with both the $795 tire bill and my first month lease payment the following month in March and I have yet to receive my statement to date neither March or April's. I have been unsuccessful in getting NMAC to provide me with these. I have been informed that they were mailed out and should take 20 days before I receive them. Overall I am pleased that I was able to get a used vehicle for my daughter and my mom and sisters love the look of the new Altima.

TedB2010

Apr 5, 2013

Really nice experience.From the time I walked in I was treated with respect.Really nice people to deal with, they went the extra mile to help me out, They got me the exact truck I was looking for at a very good price.I'm thrilled with it and would highly recommend Nissan of Norwich to anyone! Sean, Sam, Sammy, and the finance guy Dave were all just great.Couldn't be happier!

ARobens

Apr 3, 2013

My daughter and I visited Nissan of Norwich looking to purchase her first new car. Our experience was so great that within a month we bought two new vehicles, and leased a third one. Our salesman, Josue Rodriguez-Falcon, was very professional, knowledgeable, detailed, and friendly. This was, by far, the best experience I've had purchasing a car with no pressure at all. I will definitely return, and recommend Nissan of Norwich to family and friends. Great place to do business!

jgenna74

Mar 31, 2013

The experience that I had at Nissan of Norwich was a good one. I went in to look at and test drive a Nissan Frontier. The staff was great help in finding the exact vehicle I was looking for. I would recommend the dealership to my friends and family.

Jake

Mar 25, 2013

I just bought a new 2013 Pathfinder, the staff was very helpful and big thank you to Almer for getting me to come down!

AROSE33

Mar 22, 2013

I was a visit time customer at Nissan of Norwich were I purchased my first used 2011 Nissan Maxima. Entering the dealership I was helped fairly quicky by Ron the salesman who was very friendly but not knowledgable. It was clear everything needed to be ran through Sammie who was very busy and had me waiting a long time to get answers to any questions. After leaving and returning serveral times and going back and forth on a fair price I was there to pick up my maxima. As i began paperwork the price myself and Sammie agreed apoun for my trade'in was changed, he decided to give me less without my knowing, which was very frustrating and upseting since this was my 5 time back and i am a 1st time customer. After dicussing this he decided he would adjust to price alittle but still not down to what we aggreed to, but I just wanted my veh so i signed and was on my way. Visiting this dealership my experience was a headache, alot of run around and Sammie def trys to get over on people on price. I will not return to this dealership, nor will I recommend it.

tamarafastbrek

Mar 15, 2013

The employees I worked with at this dealership were very friendly and welcoming, and certainly persistent. They definitely remembered me, called me, emailed me. I did feel that they were trying to help me to get the car I was interested in. The only negatives were that, as I mentioned, they tended to be a little too persistent, and that in the end I felt that the terms of my financing were more than what we had previously discussed. I had said that I was looking for 60 months, and then at the moment of signing the papers, all of a sudden it was now 72 months. What was I to do at that time? Of course I had already made the arrangements to take this car home.My salesperson called me 24 hrs after I bought the car, to see how I liked it. He hasn't called again since, despite the fact that he said he would.Maybe he is afraid I will complain about the things I don't like about the car?

sdevgpb

Feb 2, 2013

The Saleman I worked with, Amir, was excellant. He found the exact car I wanted in the shortest possible time. He helped me with the varied financing and warranty options. I will recommend him to anyone who is looking to buy a new car. Gordon Bednarz

Wojciech Radziewicz

Jan 24, 2013

This is one of the best car dealers I ever interacted with. They really care about their customer. What I truly like about that place that nobody force me to buy a car. It was my decision made with their help. The only problem I had was not too pleasant conversation with one of the managers.

Mbwiighe

Jan 6, 2013

I have been to different dealerships,but the service and customer friendly oriented staff of Nissan Of Norwich,maked me to have a right choice of what i was looking for.After being turned down by other dealers,Nissan Of Norwich opened its doors for me to go and take a car of my choice.I can recommend anyone who can ask me which dealership listens,understands and pays attention to its valued customers..I will definately tell that person about Nissan Of Norwich

borich66

Jan 2, 2013

I went in the dealership and I was greeted by Tudor who was very helpful I was not looking to buy a car I did

charlie guertin

Nov 25, 2012

On this visit we bought a 2012 Frontier and a 2013 Altima. I have been doing business with Sam for 6 years- bought a sentra and an altima, leased an altima previously. Mario and Sam always take care to answer all of my questions while making the decision. They gave us a great deal each time. When we checked around at other area Nissan delaerships their prices couldn't be beat. We always ask for Mario; he is personable, professional and very knowledgable of the vehicles we ask about. Even when we come in for service he inevitably walks through the service waiting area and says"hi" and asks if we are being well taken care of.The service department is also excellent. We get all of our oil changes and service done there because we are treated as valued customers.We love Nissan of Norwich because of the quality customer service and great pricing.

matthewgeorge

Nov 21, 2012

I have 8,000 miles on my new car. Only stated that I wanted an oil change. Didn"t realize I got a minor service charge as well. So $100 to check fluids and what not on a brand new car, are you kidding me. I will never go back to this dealership again, I felt scammed. Ok, I should of asked the price before hand. But there is a sign pricing oil change $29.99. I did not need the extra stuff.

KMW10

Oct 31, 2012

I stopped in at Nissan of Norwich, CT on a whim. Having two cars myself to trade in and thinking my credit was destroyed due to a recent divorce, I thought buying a new car was out of the question. Feeling the pressure of owning aging vehicles and having a safe car to drive for the winter weather getting close, Salesman Josue Rodriguez-Falcon helped me every step of the way in making a purchase possible. Making sure I walked away with the best trade in value on my two cars and a brand new Nissan at the best price. His service and knowledge was impecable! The whole team was incredible and helpful! My fears were for nothing.Thank You Nissan of Norwich!

jimshanniedjadlo

Oct 24, 2012

My husband and I have been searching for a reasonably priced, safe, good on gas vehicle for a few months. we have had a few bad experiences in the process with other dealerships to say the least. We didnt feel they listened to what our needs were & were quite pushy in the process. To our surprise right from the start from our search on Nissan of Norwichs site to our first contact by phone Josue was very easy going, friendly, and was willing to listen and work with us. When we arrived at the dealership Josue greeted us and had all the ins & outs ready for us. Josue took the time and went through all the details from the application process to the car itself. Thank you Josue! We love my Altima! I was also very please to see that Josue earned employee of the month awards not once but three times! Impressive! I hope this review earns Josue his forth & possibly employee of the year because he truely deserves it! Our experience there went so smoothly, stress free, & without feeling pushed into anything we didnt want which was awsome! Which on that note Id like to take a minute to also thank and give credit to David McLaughlin for crunching the numbers and working so well with us on the financial end! And lastly of course a great thanks goes out to SAMMI!!!!! Sammi took the time out for us, worked with us also, and ended our day with the car we wanted at the price we wanted and all on our terms! We definately be back in the future!!!!

fallen

Oct 22, 2012

I thought that Josue went above the norm when detailing out to me all the perks, the hows and wheres and general information when giving me my car. I think that Sammy worked hard to give us the best deal. Thank you.

alan.thibodeau

Oct 16, 2012

I am very thrilled with my experience at Nissan of Norwich. My dealer, James Davis, saw to my every need and didn't waste my time playing games. I strongly recommend this dealership to others looking to buy a new/used auto.

Kailyn1993

Oct 13, 2012

Service dept. is very helpful and they take, they make sure you are happy with the service that they provide, aso the waiting are is kept very clean.

mary738

Oct 11, 2012

Fantastic experince, awesome salesmen, and a great price. Thank-you! Everyone was friendly, kind, and very helpful. I had two deaths in one year, and had to move from my home of 32 years, I had a very stressful year and the guys at Nissan of Norwich understood my delicate state and were very kind and worked very well with me on prices and my needs. I will advise all my friends to buy their new cars from Nissan of Norwich. Again Thank-you.

Carrie226

Oct 10, 2012

Everyone was very helpful and nice, even when we had two young children with us. I was not going to get the used vehicle because it had many scratches on it and they repainted the car for me.

Jeffnct

Oct 10, 2012

First, I'd like to say Josue was extremely professional, friendly and cordial to me. I have nothing but good things to say about him. I will recommend him to my friends and family.Second, David, the financial person, was just as professional and friendly. He put me at ease and made me feel comfortable. Much appreciated.Third, I am very happy with the vehicle. I wasn't looking to buy a used car, but changed my mind after being told about the warranty being offered and the low mileage on the vehicle. It has everything I wanted in a vehicle.Fourth, I was disappointed to find out you don't fill the tank on used cars. I paid a considerable amount of money for the car and feel you should have filled the tank. That alone is a small gesture of gratitude to your customers for purchasing a vehicle from you. It says you appreciate our business and you want to get us started on our journey together with a full tank of gas.Fifth, and the most disturbing point. I am upset I only received one key fob for the vehicle. If I had purchased a "new" vehicle, I would have received two. The owners manual references two fobs come with the vehicle. I am being told I have to "purchase" a second one for my spouse to use. I will not be given another. Again, based on the amount of money I'm paying for the vehicle, and the fact it was sold to me as a "Certified Used Vehicle" supposedly in near NEW condition, I feel two fobs should have been offered. This is another small gesture of gratitude on your part to make a customer happy with his decision to purchase from you. I won't push the issue, cause I should have demanded it at the time of signing. But since you asked for my opinion, I will take the opportunity to give it.I would have used the dealership before my email contact with Alice (Customer Service), but in light of my disappointments in her response back to me, I don't feel confident I will be treated fairly and given all I am deserved of.Alice received my email about my concerns, then sent me a message back, pretty much saying they appreciate my business, but have no intention of doing anything about the issues I raised.I will more than likely NOT ever use this dealership again. There are other Nissan dealerships in the area.

Plumsauce

Sep 20, 2012

My boyfriend and I had purchased a 2008 Nissan Altima a year and a half ago from Nissan of Norwich and received a call that having a lower monthly payment on a newer vehicle may be a possibility. When we arrived, Mario greeted us and took us into his office right away. He was very sincere, friendly and genuine and made both of us feel very comfortable. After much hard work and number crunching, Mario was able to get us into a 2012 Nissan Versa hatchback. This vehicle was PERFECT!! It is so roomy, has great gas mileage, a 3year 60,000 mile warranty, and the monthly payment are going to be less! Because I have two jobs, and the banks were closed by the time we finalized the purchase, Mario drove 40 minutes to my place of employment to have the paperwork signed the following day. I couldn't be happier. We have had great experiences at Nissan of Norwich and when my 2003 Honda Civic no longer runs; we will definitely be back to purchase a truck. Mario went above and beyond and we really appreciated all of his efforts.

ernie.marvin

Sep 9, 2012

Customer service at this location is beyond anything I have seen at any other dealership. I will always return to this dealership hoping for continued great support and service.

mschultz67

Sep 7, 2012

I would highly recommend Nissan Norwich. The service department is very efficient and friendly. I brought my 2007 Maxima to the service department 4 times this year for a headlight repair, brakes/rotors, airconditioning, and timing change. Andy, Diane and Rick are always pleasant and very helpful.

Kimmiew

Sep 1, 2012

Went in looking for an altima we could afford since mine was totaled and drove out the same day with a newer altima with very low miles. Josue made sure we were very satisfied with our purchase, which we are

abaribeault

Aug 31, 2012

Tony was wonderful. He introduced me to the service department and showed me where to go. I would highly recommend the dealership. Tony made me feel "special".

eesha967

Aug 31, 2012

They worked with my needs and my budget and got me into a used car asap at a great deal! All staff was extremely curtious and friendly, well trained associates and well informed. Had three individuals assisting me that day which caused my service and time there to be very prompt. I will by a car from them again in the future.

glo133

Aug 30, 2012

Customer service was very friendly and good. They made me feel comfortable and asked if I had any questions or concerns about the service that day.

specialfxspr

Aug 30, 2012

I have dealt with Nissan of Norwich for service of vehicles and also for purchases. In all areas they treat me with A #1 service. They are friendly, thoughtful and considerate of their customers. I would continue to go back to them and continue to purchase vehicles from them.

MDD

Aug 28, 2012

This is the 4th Nissan I have bought - all from Nissan of Norwich. All of the people I have dealt with are professional and courteous. I feel they understand what I am looking for and they do their best to give me what I want. When I leave with my new vehicle, I feel satisfied that I have been dealt with fairly. And all of this without going through the dreaded haggling experience. Thank You.

vidou

Aug 24, 2012

service was very helpful thank you,we will continue our services with nissan of norwich the owner sammy is one of the best,we used to drive toyota until we met sam

henry.gustavesen

Aug 23, 2012

I have bought many cars over the last 40 years but I had never been treated as well as I was when I purchased a Nissan Altima from Nissan of Norwich this week. From the moment I was greeted at the door of the dealership to signing the final paperwork the friendliness and low pressure environment was unbelievable. Richard,James Sam and Dave truly made be feel like part of the family between test driving to helping with credit application to explaining terms of the lease and to thoroughly walking me through all the feature of my Altima upon delivery and the price was well within my ballpark. I left feeling I got the car that I wanted and that I was treated with respect throughout the whole process. Norwich of Nissan made the buying a car actually enjoyable

cin445

Aug 17, 2012

Nissan of Norwich was very easy to work with. Mario was a very non-pressure kind of guy. He was fun, relaxed, informative and honest. I came in asking for a low payment and a very basic car. He didn't try to change my mind or pressure me into not seeing the competion. As it turned out. I stayed and asked for the upgrade due to everyone working with me and staying in my comfort zone with the payments.

larrygemma

Aug 12, 2012

Tudor sold me a Juke back in February, but he "really knew" what I wanted; and when the Altima Coupe 3.5L came in, he called me, I drove it, I took it overnight, and i bought it. He did more than what I expected, and i highly recommend Tudor Freeguard.Please use my name as a refferal.Sincerely, Larry Gemma, 860-884-0899, lgemmaatcomcast.net

lilvixen0981

Jul 26, 2012

Mario was so friendly from the minute I walked in the door. He was very sympathetic to my needs and never made me feel less then adequate because of.my situation. He surprised me by even being able to get me a loan and made sure that I was truly happy with everything as it happened. I am so grateful to both Mario and Nissan of Norwich for helping me like they did at a really bad time in my life.

rwnovotny

Jul 25, 2012

Very friendly and knowledgable. Answered all my questions and was very patient with me. This was my third vehicle from their and he was the most helpful.

markcip1

Jul 21, 2012

Very good service all around everytime I bring my car in for service. I would not hesitate to use or refer your service. Great experience. Thanks!!

Fitch71

Jul 20, 2012

I went to the dealership for a problem with my 08 Frontier, while trying to correct the issue I talked to Wil about what kind of a price I could get on a new vehicle. They gave me a good price on my trade in and I drove out of there with a brand new 2013 Nissan Altima (redesign looks awesome great job Nissan).The whole crew was great and made the transaction quick and easy. Thanks again.

johnboy6970ct

Jul 20, 2012

Bought a used car and heard a problem in the front end. Had the car for only one day and took it in to have them look at it. After having it for two days they found nothing wrong with it. In fact they said they couldn't hear anything coming from the front end. They told me that if anything their was after market struts put on the car and that might be the problem. So I took the car home and not only can I still hear the problem but it is getting worse. Starting to feel like they didn't even look at it and just blew me off.

TJHOCT1941

Jul 17, 2012

I have always been treated with respect when I bring my Chev 2002 S10 in for service.While I'm a person of modest means as a retiree,I have to watch my expences pretty close. I understand having a vehicle I can count on does need to be maintained, and depending on the repair sometimes I need to set alittle extra aside to have those repairs taken care of. This bring me to my next comment. Nissan Of Norwich since June of 2007 stopped accepting payment by check. Now don't miss understand me I know there are people who aren't very responsible, but I feel it's not fair to those of us who are. With bank equipment which can scan a persons check and deduct payment in an instant there shouldn't be a problem. At that point an credit card or cash could be required, and the credit card could also be verified. Something else that is a problem for those on a tight budget is the hourly rate, and with computers on vehiclesto determine a problem, the diagnostic charge is the same amount as the hourly rate of $99. I know there is an expence of that machine, but I'm sure that over time that diagnostic machine is more than paid for even with updates. Here is another service which I have brought to Nissan of Norwich, which promotes customer service. Cleaning of windows or at least the windshield. Then for a customer who has spent say over $1,200.00, maybe their car washed at the dealership, or given a card for a free car wash at one of the local car wash sites near Norwich.

carol bradlaw

Jul 13, 2012

I actually came in to seek a payment reduction on my 2011 Versa and ended up buying a 2012 Versa. This saved me insurance money and I can refinance in 6 months to lower my payments. This accomplished my goals.

kk9989

Jul 11, 2012

James was such a great help! He was friendly, hard working and very patient. He was very knowledgeable and got back me in a timely manner.

freddiesuy

Jul 10, 2012

If I didn't have come (to purchase a new Altima) and had my car Sentra inspected and fixed here, my car would still be a problem! Thank you very much Rick!

Memerex9

Jul 7, 2012

A last minute decision that was worthwhile, friendly service and just what we were looking for. We'd been half haeartly looking for a second vehicle and found an Altima in their yard that seemed to call our name. WWe went home looked it up on the website and shortly thereafter we recieved a phone call, and the rest is history, except for the payments.

tankmartin23

Jul 7, 2012

I really needed to get rid of my gas guzzling truck and a friend previously owned an Altima. She said it was great on gas and reliable. I went to the dealership with that in mind. I was hoping to get something more then what I owed for the truck and to find something new or fairly new for a reasonable payment. I told Rich, Chris and James my situation and they came through with a new Altima that fit my payment options and offered a very fair trade for my truck. I appreciate their professionalism and customer service the whole way. Thank you Nissan of Norwich.

carol bradlaw

Jul 3, 2012

I was very satisfied with the service to my car. The manager was very helpful and treated us very well. He also found out that I had a "car care contract?" whereby I have free oil changes which was a welcome surprise. Carol Bradlaw

JSL1177

Jun 26, 2012

All the people in the dealership made me feel very comfortable. They introduced me to most of the people there and tried there best to meet all my needs.

automatic

Jun 22, 2012

went out of their way to put me in the only car I wanted. Worked hard to make a fair deal. Understood time constraints. Very satisfied.

jberry6839

Jun 22, 2012

I was treated with respect and as a valued customer, even though it was my first visit to this dealership. The sales people were courteous and condiderate of my wishes

BakerTM

Jun 15, 2012

No one at the service desk was made aware I was coming in for my lost key or to have a scratch fix on my new leased 2012 Rogue. I waited for 2 1/2 hours before i was ready to leave. I was given 3 free oil changes as compensation.

PatriziaJ

Jun 14, 2012

It was a pleasant experience! the sale consultant I had (Tudor Freeguard) was very caring and attentive to my needs and wants, excellent job, very pleased with my new car, would do it again, Chirs in financing was also very helpful, very nice person to work with....

Paula Bell

Jun 13, 2012

From the moment my husband and I drove onto the Nissan of Norwich lot, we were met with smiles, friendliness, and above all a genuine belief that the people we met really liked what they were doing!! Paula Bell

djk5208

Jun 5, 2012

They are friendly and helpfull, they met and exceded all my expectations. I would recomend them to any one. Sammy went out of his way to get me financeing. They don't forget you when you walk out the door. Your just like family there.

Kailyn1993

Jun 1, 2012

Received e-mail for a buy back,wanted to see what it was about. Ended up trading our 2011 Rogue for a 2012. Tony is great salesman he took the time to explain the buy back and then sold us our new rogue.

amdagesse

May 30, 2012

As soon as I walked in the dealership I was offered a seat, beverage, etc. The car was ready for pick up before I arrived. They took out my stereo from my old car extremely fast. Waiting time was minimal. Great service.

victor diaz

May 23, 2012

I want to thanks Mario Q. for the great service he provided me with and for making me feel like part of the Nissan family also Sammy and all their great staff keep up the great work guys.

Matt1983

May 13, 2012

I had been told no by other dealers within the past month and had some that said they would try to make something work and then not call back. Within an hour of showing up I had an approval on a new Xterra that fits my family perfectly for less than what I was expecting. I was extremely impressed by the staffs willingness to help and how they made the entire expierience comfortable. Also they are very military friendly. I have never had a car buying expierience this good and if you don't at least stop by when you are looking for a car then you are missing out.

Rich1377

May 12, 2012

Recently, I purchased a used vehicle from Nissan of Norwich. The salesperson was Will Gibson. Will was extremely cordial and knowledgable during my entire visit. The general manager and finance group were also cordial and helpful in getting this car deal done for me. Unlike many other dealerships I felt absolutely no pressure or hassle during our discussions about the vehicle which, to me, made my choice to do business with Nissan of Norwich, an easy one to make.This being said,, there's no question I would do business there again and refer and encourage my friends and family to enjoy the hassle-free car buying environment that I was able to experience. Nissan of Norwich is tops in my book!

sambam723

May 1, 2012

I have been dealing with Nissan of Norwich since 2006! I have been dealing with Mario Q. since then and he has been an unbelieveable help to me. I have traded in and financed two cars through him and now decided to trade in and lease. This time arouund they really did me good! I told them what I wanted to do and asked what they thought possible and I was in and out of the doors within two hours with a brand new car! They are just so friendly and always treat me with respect.

pphaup

Apr 28, 2012

We had a unique and unusual situation with our new Sentra. It involved a problem with the trunk. It was cockeyed. Andy set up an appointment for us. When we arrived on the day it was to be repaired, he took the time to look up a bulletin that he remembered seeing one time. He found and showed me the bulletin. He then arranged for the technician to fix the problem. We had a number of people look at the problem and we were not optimisic it could be repaired. Andy and Chris took care of the problem, and they were pleasant and enthusiastic. The fix required finding an obscure "clip" and some loctite glue. It seems to us that the clip should be glued at the factory, to prevent the clip from falling out later. At any rate, we are grateful to these men for their efforts and attitudes.

hclement

Apr 17, 2012

We appreciated Ron's straight-forward sales and the fact that he did not try to pressure us at all. We felt very comfortable with Ron and appreciate that he is willing to do what it takes to make us 'customers for life'.

rbmichael0821

Apr 12, 2012

My experience with Nissan of Norwich was great, and easy. My discussions began with Sam on the phone after seeing on their web site that they had the car with the color combo I wanted. Sam was very nice, and a true professional. even knowing I had been all over Massachusetts where I live, talking to dealers about this car. He was willing to match the price I had. Sam greeted us like we were long lost friends when we arrived at the dealership.Tony Tariq was the sales consultant working with me. Tony was very pleasant, and made me feel very comfortable, and not pressured to make a purchase that evening. He answered all my questions, and assured me that the registration process would be easy, seeing I was a Massachusetts resident, buying in CT. Once I picked up the car, Tony followed up with me a couple times to make sure that everything was okay with the car. Something that I wouldn't expect to happen with other salesmen I had met during this process. I am very happy I made the decision to drive to Norwich to purchase my car. It was a very pleasant and stressless experience. I would recommend the dealership, and Tony to anyone who is looking to buy a Nissan.

Jane Desrosiers

Apr 10, 2012

This is my 3rd Nissan that I have purchased from this dealership. They are a no nonsense group who appreciated customer loyalty. They will give you the best price, hands down. A wonderful sales experience. I love my Rogue!!

currancy

Mar 29, 2012

A great group that did not pressure us the first time we looked at the car and made it clear we were not ready to buy, but were fair and great when we were ready. Friendly staff, quick easy process, and a focus on customer service.

Iceslicer

Mar 26, 2012

I think the sales could have been much faster than it was.I sat there for quite a while waiting to close the sale and waiting for the cost of which it was going to cost me.I think the price of the car should have been lower than it was for this is the reason that will make you come back or not.

promeo

Mar 21, 2012

My overall impression and memory of the experience was how nice everyone was. James Davis, our salesman, is a very nice young man. Also, they gave me the full benefit of all their current promotions. I also found the negotiation process very non-confrontational. I made my offer, we discussed the offer and came to an agreement....great!Definitely recommend Nissan of Norwich.

larrygemma

Mar 8, 2012

I looked on the web, found the car I wanted, and went to this dealership. Everyone was great, and I'm very pleased. They always follow up on calls & inquiries.

Mbwiighe

Feb 20, 2012

I have been turned down by many dealers.But Nissan of Norwich gave me a warm welcome that i did walk out with my Altima 2008.I would not hesitate to recommend to anyone who is interested in getting a car.Overall experience,iam very satisfied.

Hajj_G

Feb 14, 2012

Were there in the time of need! Would recommend to others. Fast friendly great service! As soon as we needed service for our Nissan they were there to help every step of the way.

lasmes

Jan 31, 2012

Ron Roman did an exceptional job! He was very courteous and accomodating. I have and will continue to highly recommend Nissan of Norwich. My vehicle looks fantastic with the Nano protection added. This is the second vehicle I have purchased here and probably won't be the last. Laurie SmithPO Box 605Central Village, CT 06332

J's grammy

Jan 19, 2012

The service department is friendly. The drive up service is convenient on a cold winter day with a baby on tow. The service is quick. The waiting room is comfortable.

jasmine8

Jan 12, 2012

Billy, Sam and the rest of the staff were the best went above and beyond the call of duty to make the buying experience great. Look forward to doing it again, real soon.

amadozezinha

Jan 11, 2012

I was very happy with the service provided. I went through couple dealers looking for the best option, and the only reason I went back and bought the car at the Nissan of Norwich is because Ron was so helpful and understanding. And walked with me through all the steps for buying a car and leasing the car, he gave me different option and was very understanding. And walked outside and show me the different cars and gave me information about them. He provided an excellent service, he is a great asset for Nissan of Norwich, and I will tell everyone to go there and look for car when they need one. Also I was happy with Sean; he stayed later to finish all the paper work and helped go home with new car on the same day. All the other employees were very professionals and friendly as well. I was very happy with the service provided, they are excellent.

mrhobz

Jan 9, 2012

This is my second vehicle from Nissan of Norwich. Sammy has been great on both occasions! Sam was very helpful to me with this purchase, ensuring that I got the color and interior (red) that I really wanted and more!! Billy was great to work with, too. Sean did a great job with the financing part and was very helpful. Honestly, the experience couldn't have been better! Harriet Bromley

hybrid man

Jan 8, 2012

In my twelve years of being a nissan owner, Nissan of norwich has by far THE BEST service department I have ever visited. Though I live in the Hartford area, i rather to use this dealership than any of the other local dealership that I pass on a daily basis. I dont know if its just a small town thing but, this dealership is miles ahead of all the other nissan dealerships in the area. Their customer service is top notch! I have spoken with everybody in the service department down to the guy work come in the evening to clean up and everybody here have a good attitude everytime. This dealership was recommeded to me by a friend at work who purchased a vehicle here and I would recommend them to anybody!Ashley Russell

jakshack

Jan 5, 2012

This is my second lease from this dealership. Both transactions have been positive expereiences. I also refered my neighbor who purchased a used car and was pleased with the over-all experience. This dealership provides attentive and helpful customer service. All of my concerns were addressed and the sales follow-up has been thorough. I highly recommend this dealership and its professional staff.

jennifer28

Jan 4, 2012

Even though the dealership was extremely busy, Mario made certain I was taken care of. He continued to let me know where we were in our transaction, apologized for the delays, and was extremely pleasant.

meatrkg

Jan 4, 2012

I've used Norwich Nissan service many times and I've purchased 2 cars from them. Their service department people have always been very friendly and very helpful and clear on what work will be done.

Klive

Jan 3, 2012

Nissan of Norwich was easy to work with, accmodating, fast, and friendly. Ron was my sales man, and I would certainly recommend him to anyone looking to purchase a Nissan vehicle. He was straightforward, honest, and informative about my vehicle. I submitted a loan application online and the next business day I was contacted by the Rich from Internet sales who helped me out with some loan information and asked me a couple questions. That day I went in and met Ron and test drove an 08 used sentra and decided to buy it. The next day, I went in, finished some paperwork and drove off the lot. Nissan of Norwich helped me through the process of buying my first vehicle. I would easily consider returning for my next purchase.

stodviv

Dec 21, 2011

I stopped in at Nissan of Norwich on my way home from work. I had fully researched carsonline, and decided on the Nissan Rogue. I decided to look for a 2011 new Rogue, and had chosen the color and options I required. Mario Quito greeted me at the dealership, walked me through the lot looking at the Rogue inventory. We were headed for the showroom when I noticed one lone model sitting at the back of the lot. We looked at it, and it was exactly the model I had chosen online. Everything was done that afternoon, to my surprise, purchase, registration and insurance transfer. I drove home in my new car, and am very happy with it and the dealership. My reason for the #4 on quality of work is because the car did need a wash, there is tape residue on the hood and the inside of the windshield is dirty; not major issues by any means, and I can understand. I wanted to drive home that day in my new car.Vivian Stoddard

melissamadeline

Dec 19, 2011

We went to Nissan of Norwhich when we were looking to buy a used pickup truck for my husband. We test drove a 2006 Nissan Frontier that my husband fell in love with! It was the first dealership we went to and they were asking $3,000 more than we wanted to spend. So we thought we would look around a little more. We put down a $100 so they would not sell the truck and they agreed to hold it for 2 days so we could shop around. I thought that was so nice!! My $100 would be refunded if I found another truck at another dealership. To make a long story short we shopped around for 2 days, and went back to Nissan of Norwhich to get the 2006 Nissan Frontier. We went to see Sammy and he was amazing, he sold us the truck we wanted for the price in our budget!!! The buying transaction was so smooth! We drove the truck home that day :) I highly recommend seeing Sammy at Nissan of Norwhich!! Every person that works there is so friendly. When its time to upgrade my Altima I will be back!

lsc06351

Dec 15, 2011

we bought our 2009 Nissan Altima sl there and have continued going for my check ups. every one is very friendly and knowledgeable. I will continue to take it in for my check ups.

Carlos pizzaman

Dec 13, 2011

I purchased a murano, they told me that they would give a second key, they also fixed some scratches on the and the car comes back with leaks in the paint its dull, witch means no gloss n they said I'd get floor mats, needless to say none of this didn't happened. I will never purchase another vehicle From this dealership again n will be sure to inform people bout my poor experience. It's goin on three weeks now the car is still not registered in my name yet.

dgct46

Dec 13, 2011

I have had alot of problems getting approved for a loan, Nissan of Norwich got it done. Thanks to everyone that helped me out. I would recommend them .

mdagesse

Dec 11, 2011

Sales staff was great and not too pushy. I felt they were willing to let you test drive any cars you wanted. They offered some great finance packages to make purchase happen.

jgstout

Dec 7, 2011

Everyone at the dealership was very pleasant and helpful. They answered all my questions and were flexible with my needs. They kept me informed about the progress on my service.

ellenkb

Dec 5, 2011

We had originally looked at another dealership closer to our home but, after doing some price checking, we found that Nissan of Norwich offered the best deal. We were treated very well and Mario was very accommodating, finding the car with the color and package we wanted. The financing was excellent and was efficiently processed by Sean. We were very impressed with our whole car-buying experience at Nissan of Norwich.

holmch2011

Dec 4, 2011

Everyone was very friendly The place was very clean. I was treated with respect . They keep the payment where I ask them to. They were suppose to closed at 4.00 because of the Thanskgiving Holiday but everyone stay to finish the sale so I could go home with my new vehicle. I will tell everyone ho please I was with this sale . I if I decide in the in a year or two to purchase a new car I will go back to Nissan of Norwich. Good jobs to everyone at Nissan of Norwich and Merry Christmas to you and your family. Cheryl Holmes

nancy_l_b

Nov 29, 2011

Very friendly staff, not a lot of going back and forth over prices. i recently went in for my first service appt, was an easy drop off and pick up.

cartwright4

Nov 25, 2011

We had a very pleasant experiance at Nissan of Norwich, This is our second vehicle that we purchased at this location, both with salesman William. He is very professional. Buying a car can be a nerve racking experience, but not at this dealership. We were not hasseled, the staff was very helpful with all questions. i felt very comfortable at this dealership, able to relax and joke around. William is very easy to work with, he doesn't tell you what you "want" to hear he is honest and to the point, A BIG selling point in my eyes! I will and have referred this dealership and saleman Will to others. My mom actually purchased a car within 4 days from Will. Also very ptofrssional and great to work with was Sam and Sean!! All very nice people I can't see myself going anywhere else for a car!!!!!

saratah2965

Nov 18, 2011

dON'T TRY TO bs ME OK i KNOW WHAT ROTORS AND NEW BRAKES LOOK LIKE WHEN DONE.tURNING OF THE ROTORS~not~ AND THE PROMISE OF NEW TIRES AND GETTING ONLY 2 AND TRYING TO TELL ME THE OTHER 2 ARE GOOD WHEN MY TIRE GUY SAYS THEY NEED TO BE REPLACED AND HOW MANY TIMES DO SOMEONE HAVE TO ASK FOR YOUR NEW CAR TO BE CLEANED right SO FAR 3 TIMES FOR ME AND THERES STILL COFFEE ON THE CONSOLE.iT WAS TO BE BUFFED ON RT REAR YEAH IN 1 SPOT AND LEFT THE REST.mY gps WASN'T WORKING EITHER AND IT'S BEEN 3 WEEKS SINCE i BOUGHT THE JEEP.now AFTER BITCHING THEY'LL REPLACE IT WITH A NEW ONE.pROMISES ARE MADE WHEN YOUR ABOUT TO PURCHASE THE CAR AND WHEN YOU SPEND 20,000 ON A CAR CASH DEAL SHOULDN'T IT BE GOOD TO GO?THEN WHEN YOU GIVE THE MONEY ALL DONE RIGHT~NO MY JEEP WOULDN'T START 10 DAYS AFTER AND GUYS TOW SERVICE HAD TO COME GET ME HE TRIED TO START IT AND COULDN'T AND TOLD ME IT WAS THE STARTER WE GET TO NISSAN OF NORWICH AND AGAIN HE TRIED STARTING IT AND NOTHING.THEY CALL ME 7 DAYS LATER AND TELL ME THEY HAD NO PROBLEM WITH IT AND ITS BEEN READY SINCE THE NEXT DAY!tHEY SAY THEY TRIED CALLING ME 3 TIMES THATS FALSE TOO I TOLD THEM ILL GET MY ATT AND CELLULAR BILL TO SHOW NOBODY CALLED TILL 7 DAYS LATER.SO MANY PROMISES FOR THE MIGHTY SALE DOLLAR.SO ILL JUST GET RID OF IT AND GO TO ANOTHER DEALER FOR THE GOOD SERVICE AND NOT GO BACK TO NISSAN OF NORWICH EVER AGAIN.I BOUGHT NEW CARS FROM OTHER DEALERS IN MY PAST AND NEVER HAD SO MUCH BS HANDED TO ME AND WHEN YOU YELL THEN THEY BOOGIE TO HELP YOU WHEN OTHER PEOPLE ARE IN THE SHOWROOM CAUSE THEY DONT WANT OTHERS TO SEE HOW BAD YOUR SITUATION IS AND LOSE A SALE.

lterry744

Nov 17, 2011

I was greeted as soon as I pulled in the lot. Josue showed me all the cars that I was interested in. He answered all my questions without any hesitation and was very knowledgeable. My overall experience was very good with the only exception being I was not very pleased with the amount accorded for my trade-in vehicle. I was offered the same amount that you advertise for clunkers. I should have been given the Blue Book value. That's a lesson that I have to learn as I am one who likes to trust people that I deal with. With that being said I would recommend your dealership to friends looking for a new car. And I would tell them to make sure they know the value of their trade-in vehicle.

pepintf

Nov 17, 2011

I was charged 179.82 for 1.8 hours of labor. My Maxima was in the shop for a maximum of 50 minutes. This was for an intermediate maintenance service (15,000 mile).If it takes 1.8 hours (fix rate) to perform the maintanence, why was it completed in less than 50 minutes. Either I was charged too much or the service was incomplete. You can't have it both ways.When I complained, I was told that an additional person was assigned to my service to balance the tires. I'm sure that you spin it any which way you want with enough practice.I was told that I could have $40 shop credit. Why? Was I charged too much in the first place?Basically, I've lost confidence/trust in the service department. I'm not sure if I'll bring my Maxima back for any additional service.I've bought a number of cars from Antonino dealerships over the years - Datsun, Maximas(3) and Acuras(2) - but going forward ....

specialfxspr

Nov 16, 2011

Honestly, I have owed other vehicles all my life. I love this dealership. Everyone is so friendly and helpful. The prices for services are reasonable. And I love my Murano.I will continue to be a loyal customer forever.

Macman61

Nov 9, 2011

My old car had well over 200,000 miles and I needed a car fast. The GM, Sami Syed and his sales staff at Nissan of Norwich were more than helpful getting in into a car that would fit into my Budget. Today I am driving a 2009 Nissan Altima and could not be happier. I will steer my family and friends to Nissan of Norwich.

Rick Stefanski

Nov 9, 2011

I purchased a used 2009 Nissan Versa in September 2011. I'm very happy with the car and feel I got good value for my money. Ron was very patient with all my questions and the transaction went very smoothly. My only complaint, however, is that after I had the car for a couple of days, I noticed there was no owners manual in the glove compartment. Numerous calls and inquiries have still not yielded the manual and we are in November.

helenmustin

Nov 8, 2011

Nissan of Norwich was a pleasure to do my business with. Everyone (especially Mario!) made the whole car buying process easy. I know the Nissan name pretty much sells itself, but this was my first experience with a Nissan and believe me, it was much better than I hoped it would be. Everyone at Nissan of Norwich was friendly and knowledgeable. The dealership was super clean. All the people that I dealt with were polite and fun to work with. I never thought I'd be laughing and joking while buying a car! The financing was up front (I hate when you're told one price and then the dealership keeps coming up with different pricing). I can't say enough good things about my sale. I'm a little fish in the big sea, but Mario made me feel like I was important, and to me, that says it all!

lisa

Nov 7, 2011

We had a great experience w/ Norwich Nissan. We purchased a new 2011 Nissan Murano and are very happy. We did not feel pressured in any way and everyone was so nice that they made it a great experience. Sincerely, Lisa Cohen

113061200243

Nov 5, 2011

This has been the first and only time we have had such a positive experience at a dealership. Usually we leave feeling like we were being "used." This was not the case here, if fact we not only had a great experience, we got a great deal and we love the car. We were set up with the automatic payments to ease the burden of potential late payments on my husband and in turn he realizes that by doing so this will help his credit score. We truly feel that this experience has become a blessing to us in many more ways than driving a beautiful car, and we thank you all very much!

cardotc

Nov 3, 2011

Everything was excellent and everyone worked very hard to make the purchase quick and easy for me and my busy schedule!! Thanks so much to everyone at Nissan of Norwich!

inablackout

Nov 3, 2011

I have bought 2 Cars from Nissan of Norwich in the last 3 years, they have always taken care of me there. Answering my questions and getting the deal done in a timely manner. Compared to the other Nissan Dealers in my area they rock!!

mercadoeliezer

Nov 3, 2011

To Whom It May Concern:I have visited many dealerships in Connecticut and this is by far the most personal people ever. Since the moment I step foot on their lot I was treated with great respect. Mario and staff were very friendly. Mario did not waste my time and showed me vechices in which I was interested in. I have never before felt great in a dealership. Usually in dealerships, I feel pressured to make a decison and that was not the case here. They went above and upon. I would purchase from Nissan of Norwich again. 5 Stars in my book.General Manager: Sammie was also great!

myroncongdon

Oct 27, 2011

Ron Roma is a great salesman. He was friendly, not pushy, and very informative because he has a lot of experience. We had lots of time with the used car to check things out, and prior to the visit, Ron answered our questions on the phone. We are pleased with our "new" van, and would not hesitate to visit Ron at Nissan of Norwich again when we're looking for our next car -- new or used.

svanase

Oct 26, 2011

I have always been treated great in the service department. I only put "OK" for the price because I was not happy to have to pay $550 to get mice out of my car...something you used to be able to do years ago before they made cars so you can't access things under the hood!!!

khoxsie

Oct 16, 2011

I found the sales person, Mario to be one of the politest salesperson I have worked with. He was very professional and was able to answer my questions. The General Manager,Samie was very personalable and made you feel part of the family.

mlorlomoski

Oct 15, 2011

Very good experience, was met promptly on arrival and everyone was very friendly. JOSUE was EXCELLENT to deal with and he knew to let the vehicle (Ford F350 dually diesel)speak for itself during the test-ride. While waiting for the paperwork to be processed he mentioned the fact that they had a motorcycle available with only 224 miles on it. After looking it over it was made part of the deal, it doesn't get any better than that!!! The only downside was the time it took for the paperwork to be done but that was a minor problem. Great bunch of people to deal with, I highly recommend them.

MDD

Oct 14, 2011

This is the third Nissan I have purchased from Nissan of Norwich. I keep coming back to this dealership because I feel that I can trust the sales staff to help me get the fairest deal. Also the staff listens to what you are looking for and then finds the vehicle that will meet those needs. Thanks for a job well done!

goldengirl917

Oct 12, 2011

My 4th nissan. 3rd from norwich nissan. Excellent service. Excellent sales team. Very friendly and extremely helpful. I would recommend them to family and friends. Service is always done in a prompt and timely manner. P.s. I love my Altima :)

Paschalides

Oct 12, 2011

Bought a 2012 Nissan Versa. The deal went very smooth. I had my car within a few hours, Tudor, my salesman, very knowledgeable about my versa, and helped me familiarize with some of the features of the car. I guess that is why I rated almost everything with a great, except for the price!!! (which I rated as good). I love my new car. Thanks Tudor, Sam and Sammy!

NOIR

Oct 8, 2011

My experience purchasing a used Mustang was great. I found the car on Autotrader and called to make an appointment to see the car. They had the car ready to test drive when I arrived. We were able to agree on a reasonable price quickly and the paperwork went smoothly. They were able to accommodate a few of my logistical issues since I was live 80 mile away. I am happy with the car and would do business with them again. They even followed up with a call to see if all was OK.

jamesroberge3

Oct 4, 2011

Most pleasant experience ever in purchasing a car I've ever had. Service was great. Overall I am a very satisfied customer. Would recommend Nissan of Norwich to anyone.

etessp

Sep 28, 2011

I had a very good experience at the Nissan of Norwich when I recently purchased my new Nissan Sentra. They were extremely professional and made me feel comfortable throughout all of my time spent there.

dtclarke

Sep 19, 2011

Gary in the service dept was very helpful and the work was done in a timely fashion.However, I am disappointed overall because I purchased a certified used vehicle as my first Nissan having always owned Hondas, and after only 9mths and 7k miles my tie rod sudenly detaches. It didn't break, it didn't fail, according to Barberino Nissan, it simply wasn't secured correctly the last time it was serviced and so it came loose.I had not brought the vehicle in for service prior to this issue. No alignments, or new tires, nothing done that would have anything to do with the tie rod. So the last time anyone looked at the suspension or steering would have been during certification.The fact that this was missed at inspection and certification nearly cost me my life as I lost control of my steering while driving the vehicle when the tie rod became fully loose on the road.Not only has this shaken my faith in the manufacture of this brand and my trust of the vehicle I am driving, but I had to get my car towed from Cheshire, CT to Norwich, and live without it for five days, I also had to pay $100 to Barberino Nissan (for the diagnosis)and $312 to Nissan of Norwich for the repair. Nothing was covered under warranty which I could udnerstand if this came from improper maintenance of the vehicle, or misuse/abuse. However, with only 7k miles added to the vehicle since I bought it, and the circumstances surrounding the tie road failure (it detached due to a loose nut) I felt that I should not be paying for repair and diagnosis since it should be expected when purchasing a certified vehicle that something as critical as the steering components are in excellent working condition which was not the case considering the written diagnosis provided by Barberino Nissan.

meatrkg

Sep 13, 2011

The service manager was very friendly and he helped me by looking over the vechile for other potential problems so that I could make a decision on buying something new. I needed to make a decision on weather or not I should put more money into this older vechile buy a new car. He found several things that needed to be done, which saved me from throwing good money on a 200K mile pathfinder. Which help Norwich Nissan because I bought a new Rouge the following day from you.

jessieoneil

Aug 26, 2011

I appreciate my experience with Sam and Tony as they seem to understand my desire for a to the point and hassle free transaction. This was without a doubt the best, easiest, and quickest car purchasing experience I've ever had. When it came time to pick up the car, the paperwork was prepared prior to my arrival, in order, and clear. There were no surprises. I truly hope that in 3 years the same people (Tony, Sam, Sean) will still be at this dealership. My car needed to be picked up several states away; I was pleased that it was ready for me when Sam said it would be, and it was immaculate. I could not be any happier with my car and with the people that helped me at Nissan.

Mike Nissan

Aug 20, 2011

The entire process is filled with lies and misleading information. Not to mention the Gender, Age, Racial, and overall profiling that goes on here. I was here to view a car I researched on Cars.com, the price advertised online was 17K at the dealership it was priced at 21K. After 30 minutes and actually having to pull up the online price Via cell phone, finally agreed to 17.5K as a starting point. After telling the dealer what I had in mind for price and before test driving I was promised all sorts of numbers that fit my budget. I was not planing on checking my credit until my price was agreed upon, we finally came to an agreement on downpayment, trade-in, value, and overall price. So my credit is ran with a better score than anticipated. And finally the GM comes over with the paper and tells me he can't let the car go for the agreed upon price after running my credit. The GM was completely rude throughout this process of breaking this news to me and demanded I show him similar cars in this price range and that I wouldn't find any. After showing him four others at equal or lower prices just different colors than my liking, he begins blaming his employee for over promising although he gave the OK to run the credit knowing the agreed upon deal. Overall awful buying process and horrible customer service. Buyers beware before you fall into the same trap as me and have your credit scored lowered because of it. I hope this will make buyers aware of the tactics played by this dealer in particular and discourage from bring them business.

bhavin83

Aug 4, 2011

Customer service was excellent. The dealer explainged all the different specs between the models and showed them to me. He was really courteous and went out of his way to help.

markazarjew

Jul 31, 2011

Very good customer service. They pulled off a miracle and got the car I wanted.Jose was very friendly and help full. The pricing was fair and the financing Apr was awesome.

andyguo123

Jul 26, 2011

Just dropped the car off and let them do the rest. Didn't take too long to install the mud flaps and fix the back where it had a couple dents and chips. When I got it back, I wad completely satisfied. It looks amazing! I will definitely come back for any service or auto part installation! if doesn't get better than Nissan if Norwich! Once again, Mario helped me out a lot! He's one of the best dealers I've dealt with.Thanks to him and Norwich of Nissan for the installation and great price.

andyguo123

Jul 21, 2011

My eperience at Nissan of Norwich was amazing! Not only did I get the Nissan Rogue Krom Edition(so unique and it catches many eyes) at a great price, but the friendliness and customer service was outstanding. Mario helped us with everything and explained everything to me precisely. He even helped us set an appointment to install mud flaps and the body dents on the same day. We also bought rubber covers for the key and he even got it for us and installed one for us. He helped us out and made it quick since the parts department person was busy. It saved us a lot of time working with Mario. He was quick and knew exactly what he was doing. After purchasing the vehicle, I noticed the adapator part was missing. So I called Mario and he told me to come back and he'll get me one. It was just very quick and hassle free working with Mario. He might even be one of the best dealer that I've run across through my car buying experiences. And I have bought 8 cars in the past.

mrdeebo

Jul 20, 2011

I am very disoppointed in the service I recieved form Nisan of Norwich I bought a car that had a major defect in the suspension system. I brought the car back several times when I first bought it and the car was still under (36,000 miles) warranty. I was told that the problem couldn't be detected. I drove this car with a bad strut and sway bar for over a year. Finally I took the car to a mechanic who informed me that the car strut was defective and needed to be changed along with sway bars. I brung the car to Nisan of Norwich and was told the problem did exist ( after a mechanic drove it)and the it would cost approximatelty 1000.00. I am very angry about the situation and I feel I have been mistreated and I will never buy another Nisan from that place. By the way my car have less then 50,000 why do this problem exist anyway.

extremelypleased101

Jul 19, 2011

Hi, my name is Danielle. I recently purchased a beautiful new 2011 Nissan Sentra SR from the Nissan of Norwich dealership. I had a wonderful experience buying my very own brand new car! Im sure all the staff are kind and very helpful, but Tony really showed great salesmanship. From the first day I stopped in just peering through car windows to the last day when I signed my final signature he had all the patience I needed as a new car buyer and that really reassured me that this was a great place to go, and I would reccomend Tony time and time again. He was very informative and explained every inch of my new car to me making sure if I had any questions, the didnt go unanswered. He stayed late passed his shift for me that way I could make it down after I got out of work, which I truly appreciate! When working out a price after the trade-ins and money down, Tony and his manager Chris also gave me a great deal by continuing to lower the price bringing it down just enough to satisfy my father, and put a lovely gleaming smile on his face. I can't tell you enough how pleased I am with my car and looking back at the process it took to get it. Tony made the whole process very exciting and comfortable for me.. Great job Nissan of Norwich, and most of all to my salesman Tony!

caroltessier

Jul 6, 2011

everyone was friendly and very informative. They did everything they could to accomodate me and showed concern for my needs. I am very pleased with dealingwith nissan of norwich and I will go back to tony my sales person for my nextvehicle

broncot

Jul 4, 2011

I found the used car I wanted online. It was a recent trade in. The car needed work done and it took almost a week for it to be completed, slow but thorough. As a result of the work that was needed, the price wasn't as flexible as I was originally told, understandable-they put in $1000+ worth of work. There was a simple mistake made with the registration (we bought the car late on a weeknight), and as a result, the registration was invalid. Mario drove over an hour to bring me a corrected registration at my job so I wasn't driving illegally.

dorothy lord

Jul 3, 2011

they were all very frendly there this was my second new car i bought there findly got to meet sammy and i think he neet and very nice work with all his costmer and try to get what they ask for will go back there again and bring afriend to .they very nice and frendly

jzagaski

Jul 3, 2011

My 2004 Murano had to be towed to Norwich of Nissan. They diagnosed it the same day and had the car repaired late morning the next day. Ryan in Service Department gave excellent service to us. Called with updates on the car and called when it was completed. Unfortunately, I do not live in the Norwich area or I would used them for future service on my Murano. Great Job!!!!!

epbaker

Jun 28, 2011

Brought my 2001 Altima in for an oil change which went very well. Was told by the service manager I needed to replace my valve cover gaskets due to leaks. I scheduled my the work for the next day and dropped off the vehicle that afternoon. I was also asked what time I would like the car back. I said 1 pm the next day. The following day I got a call at 10:15 am to inform me the car work was completed and at the price quote given. I was also informed that a hose needed replacement and that was done also. I was very happy with the work, people, and the dealership.

gina1968

Jun 16, 2011

My lease was coming due and I was interested in several other non Nissan cars. We went into the dealer to see what would happen at the end of the lease and to check out an Altima Coupe I had seen in a parking lot. After talking with Len and taking a test drive we were given a price. We loved the car and the ease of another lease. Add to that a good price and we were more then happy to renew another Nissan lease. Everyone was very nice and helpful. This is our 5th car from this dealship and we look forward to more in the future.

profjewels

Jun 14, 2011

I was on my way to work when the light for my hybrid came on indicating to take to dealer immediately. Just happened to be on 395. Got off and drove my car right to the service area and drove in. I told the associate the situation and I was in a hurry. Within 45 minutes they were able to tell me the problem and I was able to have someone come and pick me up to return to work. I picked up my car the next day and I am sorry I can not remember the names of the 2 gentlemen working with me but one I believe was a short white man and the other was a tall darker man. Both of them helped me and took care of my car and also fixed my back tail light as well as the battery in my car key. I was very well taken care of. Thank you! Julie Warzecha

Rogue buyer got ripped

Jun 5, 2011

I called ahead about a used Nissan Rogue and came in on a Sat. I was told the detailing dept. wasn't there but salesperson Jim offered to clean the car himself. The car was dirty. Despite Jim claiming to be a detailer there was dirt, spills, and garbage left in the car. There is a car wash just around the corner from this dealership but even the exterior of the SUV was dirty. Their finance person called out sick so the paperwork process took hours (I was there for 4.5 hours). The dealership was dead that day so the staff was in no rush to move the process along. The dealership is bare bones, cheap furniture, and no ammenities. They didn't even have a calculator when I asked for one (possible scam tactic). Sammy the GM offered to come down $200 on the price, but ultimately took off $500. However they made up the difference in the paperwork and I didn't catch it until later. They charged a $350 conveyance fee (or doc fee, shouldn't be more then $50 to simply process some documents), and a $150 fee to etch the VIN # into the glass. However they very reluctantly gave me the carfax after I asked several times and saw it had been etched weeks earlier. So Sammy made up the difference in the end. Also, beware of the staff interrupting the paperwork process. There were a lot of distractions by Sammy and staff at the paperwork part of the sale and exhausted I didn't catch things till hours later.

YANKEEFAN4059

Jun 2, 2011

THANK YOU TO EVERYONE AT NISSAN OF NORWICH, MY WIFE LOVES HER NEW CAR!! TUDOR WAS VERY KNOWLEDGEABLE AND HELPFUL. EVERYONE THERE WAS VERY FRIENDLY AND NICE. I DONT HAVE THE BEST CREDIT IN THE WORLD AND I WAS NEVER MADE TO FEEL UNCOMFORTABLE ABOUT IT. THIS WAS MY BEST CAR BUYING EXPERIENCE EVER.

layton

May 22, 2011

The salesman that waited on me was Len Maynard, I couldn't ask for a nicer salesman/person to wait on me. He made my car buying experience very comfortable. Len was also very accomadating,I had to return to the dealship a few times for service and Len would let me use his car while my car was in for service,when my car was ready he would meet me where I live in R.I so I wouldn't have to drive back to Conn.that is is called great customer service. As far as the service dept. I was dealing with Ryan Hicks who was very nice and helpful, I had a suspension noise in the drivers front end that the service dept. was trying to repair, it took them a couple times of changing parts that they thought may resolve the problem, they did find the noise and repaired the vechile under warranty at n/c to me. The service technician Matt was awesome he was the technician doing the repairs on the car, he also was very nice and helpful, he test drove the car with me to hear the noise so he could repair the problem. I also dealt with Gary Clark who was the service manager he was also very nice and helpful on resovlving the problem. Customer service is a key part to any business, if you can't satisfy the customer they simply go elsewhere.

nohappycostomer

May 22, 2011

AFTER SPENDING THREE HOURS I WAS ONLY ABLE TO TEST DRIVE ONE CAR ON THE LOT.THE CAR HAD WARNING LIGHTS AND WAS IMMEDIATELY TAKEN INTO THE SHOP TO BE LOOKED AT. After I CHOSE NOT TO PURCHASE THAT VEHICLE THE SLASHER GUY GOT UPSET AND TOLD THE SALES GUY I WAS WAISTING THEIR TIME NOT TO SHOW ME ANYTHING ELSE SO I LEFT TAKING MY FINANCED LOAN ELSEWHERE THEIR LOST. I WOULD NEVER RECOMMEND ANY ONE TO GO TO THIS PLACE. EVERYONE THAT I TOLD ABOUT THIS DEALERSHIP SAID THEY HAVE HAD ALOT OF UNHAPPY COSTOMERS AT NORWICH NISSAN.

tomas06320

May 21, 2011

I was told about nissan of Norwich from my Mother in law who works there. She told me the people were great and the work being done at the auto and body shop were both fair and honest. She was right. I was pleased with the work that was done to my xterra. I loved the amount I paid for the work and the amount of time it took to get the job done. I would recommend to a friend.

Happy Juke Owner

May 20, 2011

I live an hour away from Norwich and had been calling around the region trying to locate the vehicle I wanted (which was in short supply due to the tsunami in Japan). Sam was very helpful and gave me a price over the phone. I was then able to complete the entire transaction and take ownership of my new car in one trip to the dealership. The whole process went very smoothly and the personnel were all very helpful and friendly.

csmart29

May 19, 2011

They were the most unprofessional dealership i have ever dealt with. I Went into this dealership on a Friday night after seeing the price on the car at 10,995 online. Before test driving the car i had to listen to the office MANAGER yell across the showroom complaining that I wanted to test drive the car that she wanted to use for the night like i was inconveniencing her because i was shopping for a car. After test driving the car i decided to go back with my significant other on Saturday to finish the transaction. They then tried to raise the price $1000 over night. The next day they acted like they did me a favor to drop it back down after i fought with them. But then tried to go back on their word of paying 60% of the warranty cost. Not only was the car dirty when i left but they couldn't even put the license plate on correctly. They only put one screw in it so that the other side of the license plate was dangling and scratched the paint all up. Sammy is a crook and i wouldn't recommend him to anyone! STAY AWAY!!!

mvincent

May 19, 2011

Brian Isaccson is always more than willing to assist us with any vehicle maintenance we require. We have seven vehicles from our family that use Nissan of Norwich for service. Excellent work. Always compete and neat. Nissan of Norwich always makes a sincere attempt to satisfy our needs and in a timely fashion. Thank you.

Isadore

May 4, 2011

bought car on a saturday and it was supposed to be insured when I got there monday morning at nine but when I got to the dealership after 9.30, it was not ready and I had to call the insurance company myself and wait for the fax from my insurance agent myself.What would have happened if I let someone drive the car without insurance during the weekend and something happened?????????isadore gejdenson

abcdgervais

Apr 27, 2011

Everyone was really nice and helpful. Lenny listened to what we wanted and needed and worked really hard to get us a great vehicle and deal. Everyone worked together to make us happy. We felt very comfortable (even our two young daughters were happy with the experience).

dbednarz

Apr 25, 2011

I special order a 2011 Nissan Juke in November 2010. It took until March 2011 for the vehicle to arrive in the states. During this period, I received no phone calls from the dealer providing me with any updates. When the car arrived in states, a dealership somewhere in the US, which the Norwich dealership could not locate, had to install a interior light option that I ordered with the car. Finally, over a week later, the car was delivered to the Norwich dealer. First I notice the vehicle had one option (rear spoiler) that I did not order and had to pay for. I let this slide. Second, the light option I ordered was the wrong one. The interior "side board" kit was installed instead. The manager offered me to install the correct option at their price. I first agreed to this. But later thinking, why should pay more money for their errors. I called the manager to question why this vehicle which took a unusual a mount of time to order with options that I did not request, were installed. I could not get a straight answer, he just kept asking me if I like the car, avoiding my questions. Overall, I was treated good at the dealership and they apologize for any inconveniences, but I want some compensation for the options that were not ordered Possibly I will do business again with this dealership, but with caution.

emg1981

Apr 25, 2011

I've given this rating, frankly because I was very impressed with the salesman I worked with. I am a very difficult yet savvy business woman, and I am heavily guarded with the notion that most salesman are out to screw you. Mr. Gibson was wonderfully polite, and informative. He answered my questions quickly, and most important accurately. He did not have me sit at a desk and waste my time, he simply payed attention to what I wanted and accomodated my wants and needs fully. The fact that he knew his product unlike other dealerships I had spent 2 weeks dealing with prior, was reassuring and a breath of fresh air for me.After, I settled on my 2011 Nissan Altima SL, Mr. Gibcon found it within 48 hours for me. He prepared all the paperwork and I purchased my new vehicle within 15 minutes. I love great service and a smooth transaction. If you are in the market for a new car make sure you stop at Nissan of Norwich and see Will Gibson.

marocchinir

Apr 22, 2011

Nissan of Norwich was the first dealership I went to in order to find a new/gently used Altima or Maxima. Before going there, I went Online so that I coulk walk in prepared. I found a Maxima I liked, wrote down the price online, and went to the dealership. We went for the test drive, and I liked it overall. While I still wanted to shop around more, we went over pricing. At first, the salesman gave me a price that was exactly $5,000.00 more than the price online. I showed him the car on the internet using his phone, and he went to speak to his manager. First, he came back and said that this is the price I get for being an "internet savvy" customer. I told him I wasn't comfortable with such a huge price discrepancy, and he left agagin. He came back--with one of the sales managers--and said it was a huge mistake, but they would honor the price since it was their "mistake." They said they couldn't imagine how such a bad mistake wiht the price could have been made, and they are going to change it right away. Things started to become very misleading and elusive. However, I liked the car still, but wanted to go to one more dealership to make a decision. I put $100 deposit on the car and left. I went to Gates GMC in North Windham, and found a car I absolutely loved and bought it. I called Nissan of Norwich right away to have the deposit refunded to my credit card. All in all, I spent four days of my vacation time trying to get my money back from Nissan of Norwich. I ended up having to drive back there, because on the phone they only would bombard me with questions about why I didn't choose them, and why I must have gotten a bad deal at Gates. The entire staff was incredibly rude to myself and to my boyfriend, who was trying to help me get my money back as well. I finally got the money back once I showed up to the dealership. Today, five days after the "internet mistake" pricing that the manager was miffed by, the price for the car remains the same on their website--no one "fixed it." Just goes to show that this was a terribly misleading and sneaky marketing ploy to get people into their doors. To the contrary, I would highly suggest Gates GMC--I had a perfect and rewarding buying experience there.

hlbstb

Apr 19, 2011

I was very pleasantly surprised when I walked into the dealership and spoke to Mario. My brother had come down from NY to help me shop for a new car and had just been to a Toyota dealership down the road. The boy who tried to help us was not willing to work with me on the price or explain the different type of leases or cars to me. Mario was very knowledgeable and worked for me to get what I needed. Thank you for your willingness to help me out and not just try to sell me the most expensive car.

svanase

Apr 13, 2011

Have found everyone helpful and fair. When we purchased our Infiniti in Hartford, we were told we could service it at a Nissan dealership. Glad we found Nissan of Norwich. Price for an oil change almost half of what it is at the Infiniti dealer!! When I questioned the Infiniti dealer about the difference, they said their guys had special training...What is that about??? The service at Nissan of Norwich has been wonderful and when I had a problem that was still under warranty, they let me know I should contact the Infiniti dealer. I would rather deal with the friendly people here than the "uppity" people at Infiniti!!

kbrat1

Apr 4, 2011

This is my third vehicle I purchased/leased from Len and I would go back again and recommend him to my friends. He is always pleasant and very thorough with pre on newvehicle. He calls me back when I call in timely manner which is important to me. He always give me a straight story what he can and cannot do for me.

mikeandpennyt

Apr 4, 2011

Had a pleasent experience buying my new 20ll Nissian Rogue. The Sales person (Will Gibson) and General Manager (Sammy) made it a pleasent experience which I usually dread. They went out of their way to make sure I was completely satisfied. They made us feel welcomed with no pressure. I really enjoy my new car so far.

specialfxspr

Apr 4, 2011

Very happy with the dealership and my Nissan purchase. I have never felt pressured when buying a vehicle and find all the staff very friendly and helpful.The vehicle is being left today for some work and was loaned an Altima to use. Personally I like this car.So I must say, I will be a Nissan loyal customer. Also, working with Will Gibson has been a pleasure.Philomena Ruutel

plumfiremechanical

Mar 30, 2011

This was my second time dealing with Nissan of Norwich and both times the salesman Tony and the owner Sammy were great to deal with.I told them what I was looking for and the price range I could afford and both times they were able to accomadate me. I would recomend this dealership to anybody.

Will44

Mar 30, 2011

Have leased 6 Maximas and have always had good dealings with most of the people I have dealt with. If a problem arose , it was taken care of immediately by managers or salespeople. They have always considered my concerns as very important and taken care of them immediately. I would and have mentioned this to all I talk to about a new car.I will most likely deal with Nissan of Norwich for many years to come.

dodgeman12

Mar 28, 2011

I purchased a Certified 2008 Nissan Altima Coupe 3.5 SE, 33,000 miles with the extended Nissan Wrap Around warranty at Nissan of Norwich in March 2011. This has proved to be an extremely disappointing and nerve racking experience. After driving away from purchasing the vehicle the low fuel light came on. I would not recommend them as a dealer. The sales team was polite and cordial but I felt like an inconvenience when I returned a week later to have promised service done to the vehicle. I mentioned the vehicle was not riding smooth at speeds in excess of 50 mph, possibly due to the dealer installing two new inexpensive Nexen N5000 tires on the front, which did not match the Bridgestone Turanza tires on the rear. The salesman told me the service department checked the balance of the tires and it was fine. I was told to drive it for a while and if it keeps up to return. Today, I brought the car back in requesting the problem to addressed. The service department checked it out and stated a back tire was a bit off balance. I requested two new matching tires which I think would correct the problem. The dealership stated it is not a safety concern and that it passed inspection as is. After speaking with Nissan of Norwich today, they offered to purchase one additional tire if I buy the other. After reading several bad reviews on Nexen tires I opted to bite the bullet and have Goodyear put four matching new tires on. The technicians at Goodyear showed me one of the front rims was wobbling from being bent. They were shocked that this could go unnoticed. The alignment was way off, so this had to be corrected at my expense. The next day I sent an email to the dealership informing them of the bent rim asking for a replacement. After receiving no reply, I called the dealership and was told that the dealership declined to purchase a rim replacement. I asked to speak with the general manager, and he told me to bring the car in on Monday and the service department has a machine to fix bent rims. This is the department that mounted a tire on a bent rim and checked it twice when I complained about a rough ride. This is the worst experience I have ever had with purchasing a vehicle. I feel like I was taken and that I am stuck. Today I brought the vehicle to the dealer where they confirmed the rim was bent. The sales manager offered to pay half the cost of a $600 rim, which I declined.

marcey1955

Mar 28, 2011

I have been a customer for 5 years. I have always received excellent service for my cars at Nissan of Norwich. My questions regarding my vehicle are always answered- no question is a dumb one. As a female customer I appreciate being treated with respect in an industry dominated by males. My most recent purchase here was the best; there has been a positive improvement in the overall atmosphere of the dealership.

Kailyn1993

Mar 26, 2011

My husband and I went into the dealer last Sat. to look at the Nissan Rogue. Lenny and Tim was very helpful. When we are ready to trade in our second car we would go back. I had to bring the car back in on Monday to be detailed. Will helped set up the navigation and blue tooth for me, Thanks for all the help.

sbgiammarco

Mar 25, 2011

When we looked at the car there were some things that we asked to be fixed including one of the buttons on the radio and the hubcaps. Len promised us these things and even gave us a written I.O.U. for these parts. I took the car back and forth numerous times to the dealership over the next couple of weeks and kept getting the run around as to when these parts would be replaced. My husband stepped in and called to demand what we were promised. The cracked hub cap was replaced with a stock hubcap that did not match the other three! After another week of stringing us along they gave us four aftermarket hubcaps. These hubcaps kept falling off! My husband went there to speak with the manager, Sammy, and was told he would need a week to get us the stock hubcaps. A week later, my husband called and was told that they would not get the new hubcaps because we "did not want the ones we were given". We feel as though we were lied to and taken advantage of. Not to mention we still have not received the radio button either! We will NEVER go back to Nissan of Norwich and we would NEVER recommend them to anyone. We never should have paid for the car until they did what they had promised.

jennywhitney

Mar 24, 2011

Both my husband and I were extremely happy with Nissan of Norwich. I love my new Sentra and the process was painless. The dealership did exactly as they promised they would throughout the entire deal and at no time misrepresented anything. We both definately reccommend the dealership and our salesman, Mario!

Johny75

Mar 24, 2011

This has been the worst car buying experience that I have ever had. The vehicle not being ready for delivery on the day it was promised .Then the Nissan of Norwich making an error on my registration. Then the passenger door did not working at delivery. Then it failing state inspection for safety issues then it having engine problem. Then not honoring there word or the warranty that is in writing and mandated by the state of Connecticut.

macman11111

Mar 24, 2011

Our experience at Norwich Nisson has been the best we have ever had at any dealership. The friendly atmosphere is truly felt, not like most that just put on a face for you. Mario is a true asset for this dealership. We really liked the up front business, not the "let me go in back as see if I can get the boss to agree to a deal." All our questions were answered and we have no doubt we received the vehicle and deal we wanted. Sammy was great getting the financing set up. Chris went over everything when we signed the paperwork and we had no unanswered questions. We did have a problem with the truck a week after buying it on Sunday. An alternator problem. Mario was right there to see what the problem was, set up a loaner car in a few minutes, and we were on our way. The truck was in for two days being fixed. Mario called each day and kept me informed what was being done and when I could pick up the vehicle. As promised, it was ready when he said it would be.Our overall experience has been great and we will be returning for more vehicles.Thank you very much,Leo McKinney and Jeannette Horta

ranpage

Mar 22, 2011

My wife and I are expecting our daughter in May. I loved my Jeep Wrangler, however it got horrible gas mileage and would have been difficult to get my daughter in and out of. I had a Nissan Pathfinder prior to my Jeep, and with the special event outside the dealership I decided to start my search there. Sammy hooked me up with Tim who was training. He took me for a test drive in a Nissan Sentra and sold me on it during that drive. I liked the fuel economy, the way it drove and the price. The rebate afforded me the ability to eat some of the negative equity I had in the Jeep and before I knew it I was the proud owner of a 2011 Nissan Sentra. The Sentra was in the class of vehicles I was looking for, and normally I would had shopped other brands prior to making a final decision. I was so impressed with how smooth and friendly the customer service was and their ability to work with me, that I decided to look no further. I will definately miss the top down on my Jeep this summer, but my daughter will enjoy the comfort and safety of my Sentra. I apologize for not remembering the other sales person's name who was training Tim, but he was great too. Chris in finance was knowledgeable and helped answer all of my questions. Overall I had a great experience that I would recommend to friends and family. I will definately be back next time my wife or I are looking for a vehicle.

pieniozek1

Mar 11, 2011

Very friendly staff.... honestly ended up paying more than I thought I would for what I ended up getting, HOWEVER they did work very hard to get me into the car that I wanted and worked very hard with the bank to help me keep the car.... over all my experiance was decent.

jamesfrogameni

Mar 8, 2011

Buying a car is not an easy task these day's, but the team at Nissan of Norwich made it a pleasure all the way from the G.M. of the store to the sales person and finance team. It was really great to have all the support from them along with a very extensive walk through of my new car's cababilities and features. I would recomend this dealership to anyone interested in buying a new or used car they really know how to treat their customers.

kfrance

Mar 7, 2011

Pleasant experience, great price, this was our second new car from here in less than 2 years. Will, Lenny and Sammy are personable and are people persons. The service department has been a pleasure to work with as well. If we were to buy another vehicle, we would visit Nissan of Norwich first.

kvnmorin

Feb 28, 2011

I recently purchased a Nissan 2011 Rogue from Tony at Nissan Of Norwich.The service I received from Nissan Of Norwich, and Tony was Exceptional. This is the second vehicle i have bought from the dealership. I will be a lifelong customer of Nissan Of Norwich and would not ever hesitate to recommend them to all my family and friends. Keep up thegood work!

josephdrag

Feb 16, 2011

In response to your request for rating my experience at Nissan of Norwich my answer is two fold. First, we were treated promptly and courteously by the young man in the service department - A+ Unfortunately our problem apparently was related to battery failure. This is where I feel totally dissatisfied; this being the second such failure in less than the 2 years we've owned the car. I am not convinced that low mileage is the sole reason for this occuring. The car is in a finished garage and not exposed to the elements. I am 80 years old and in all my driving history have never experioenced or heard of this problem. Thank you for your consideration. Sincerely,Joseph Drag

andymac

Feb 14, 2011

Nissan of Norwich was a hassle free, quick, and easy experience in buying a new car. The customer service was very friendly and professional as well.I went in with expectations for how the process would go and Nissan of Norwich met and exceeded those expectations providing me with a satisfying buying experience.

babybruins

Feb 12, 2011

The service was done by an outside party - but Nissan of Norwich arranged the whole thing. lent me a wonderful loaner car, and the service was done as expected and on time. The other service performed at the dealer was done very fast and at a reasonable cost.

terryfrechette

Feb 10, 2011

we had a great experience at Nissan of Norwich, the workers there were very friendly and helpful, I am very happy with the car I purchased there last week and they made it a quick and easy experience and we will be recommending your dealer to others.

CindyA4271

Feb 4, 2011

My entire experience at Nissan of Norwich was incredible. Sammy and Rick were helpful, knowledgeable, and not pushy at all. Being that this was my first new car purchase, I was incredibly nervous and they put me right at ease. My first major concer was financing as I am divorced and have been working hard at developing credit. Sammy worked with me, asking me what I was comfortable with payment wise so that we could begin my car shopping knowing what I could afford. He got me approved for payments that were lower than what I said, and even got me into a BRAND NEW 2011 Versa!!!!!! Rick was brand new, I was his very first sale so needless to say he was as nervous as I was but he was AMAZING! Nissan is lucky to have him on their team.I will never go anywhere else for a vehicle, EVER! I highly recommend Nissan of Norwich, in fact I already have told everyone who wll listen. THANK YOU SAMMY AND RICK!!!!!

sherrir

Jan 14, 2011

Everyone went out of their way to help us....even though I was upset about my car breaking down right before Christmas, the staff made it OK! They had my car fixed before the New Year which turned out to be a surprise. I would definitely recommend the dealership to others. just to let you know, I almost did not finish filling out this form because you require 250 words and to register, etc. Too much expected from a customer. But, I had such a good experience and I wanted to make sure that Nissan of Norwich was given the credit for it.

cc11201

Jan 12, 2011

I recently had some work done on the 2001 Honda CR-V that I purchased at Nissan of Norwich 5 years ago. I brought it in on Monday, 12/27/10 and didn't get it back until Thursday, 1/6/11 - almost 2 weeks! The check engine light was on and it was running rough. 2 1/2 hrs after I brought it in, they said it would take about 2 hrs to make the repairs. A few minutes later, they asked if they could keep it overnight, just to make sure they had enough time. It still wasn't ready the next day, so they paid for a rental car. Every day after that, they said it should be ready the next day; this went on until 1/6. We were charged over $200 for the rental car; as it turns out, they only offered to pay for the first day. I understand that they are a Nissan dealership and this was a Honda; so they said they were on the phone with Honda to get assistance with the repairs, but I still don't understand why it took so long to finish the repairs and why they weren't honest about how long it would take. It left me thinking they were either lying about how long it would take or that they had no clue what they were doing. Not a good feeling. My car seems to be running fine now, however.

tammiej67

Dec 20, 2010

I was at first so excited 3 months ago and purchased a 2007 used pontiac g6. First week of driving returned car needed alot of major repairs still while under warranty. First off nissan of norwich didn't want to do repairs. I had to get proof work repairs needed from another Professional business only then did Nissan pay Don mallon business to repair. Car still in need of repairs, this is when you see the real side of so called general manager Sammy of nissan of norwich. Be Careful I have documents to provide if you want to see. Will keep you updated on how things turn out. Call a truthful customer Tammie Jehu 401 348 6782.