Nissan of Rivergate reviews

Bbq01

Nov 12, 2016

Austin was courteous and helpful in our selection process. I will recommend him to anyone looking for a vehicle to buy. The experience was pleasurable. Thanks again...

tboz926

Nov 10, 2016

I pulled onto the lot and was immediately greeted by JT with a warm smile. He asked if he could help me I told him what I was in the market for. He immediately directed me to the pre-owned lot., showed me the vehicle I was interested in and asked ,do you wanna take it on a test drive?" From that point on it was smooth sailing, I was directed to Zach, who handled my financing and I was driving off the lot in a my vehicle in 2 hours. Very impressed with the professionalism and customer service given to me at the dealership.

Venjer1224

Nov 10, 2016

Glen Tamplen was amazing from beginning to end. I am handicapped and he immediately made me comfortable and listened to my desires to purchase my dream car. He was extremely knowlegable about the inventory and thoroughly covered the vehicle I was interested in. I only test drove 2 SUVs and easily made my decision to purchase within one hour. Glen followed up the same day once I departed from the dealership just to ask if I had any questions. I've purchased many vehicles over 40 years and I must say that this was my best experience ever. We need more sales people like Glen!

Gravetb1

Nov 4, 2016

Austin was very helpful, I will use him again, he was vey knowledgeable, we test drive several cars before we found the right one, great job!

Vishwanath Joshi

Nov 4, 2016

I bought a 2012 Nissan Rogue from Nissan of Rivergate. My salesperson Zach Nguyen is very friendly, professional and knowledgeable. Overall car buying experience was pleasant and satisfying.During the car purchasing also interacted with Hunter Geis and Rodney they are very friendly and Service department is also good. Thank You.

rwm13186

Nov 2, 2016

Consistently treated well and we are extend good and prompt service. We let the sales person know what we wanted and goals and price point. We narrowed our search and got down to business. Didn't spend and inordinate amount of time going through the hoops of some of the more traditional auto sales...

Becky

Nov 1, 2016

I just bought a 2016 Altima. My second car from Nissan of Rivergate. The service dept. is exceptional - Betsy will never steer you wrong... no pun intended.Nikki in sales is the best sales person I have ever dealt with. No pushing and very sincere and honest. She is helpful and knowledgeable and truly works for the customer. I recommend her and the team she works with.

FindingDorisNash

Nov 1, 2016

I just want to thank the crew at Rivergate for being such a joy to work with. Everyone was very friendly. Everyone kept a smile and there was a good atmosphere of laughter and cutting up to go along with their professionalism. Austin was pleasant to work with. He was energetic and understood my needs. At the end of the day I told myself I wasn't going to purchase but I did. I didn't even feel like I bought a car. See Austin (Blonde Slicked Back Hair)!!! Thank you Rivergate! I love my Altima.

Acetone3

Oct 31, 2016

I recently purchased a new '16 Altima from Nikki Wallace. She was patient and kind and the experience as a whole was the best car buying experience I've ever had.

BarbieLovesUT

Oct 31, 2016

I went to Nissan to browse - with a list of wants/needs. Nikki Wallace actively listened to those needs, and I walked out with a new car! She was so kind and knowledgeable and made me feel confident in my purchase!

Brookemurdock

Oct 31, 2016

We came to look at a particular car and do a test drive of it. When we got there, Austin helped us. He was very knowledgable about the features of the car and really worked with us to help meet our car needs. Thanks, Austin!

Caitlan

Oct 31, 2016

Austin Tittel valued me as a customer. He gave good information of the car and helped us make a great choice. Had a great experience.

FindingDorisNash

Oct 31, 2016

I just want to thank the crew at Rivergate for being such a joy to work with. Everyone was very friendly. Everyone kept a smile and there was a good atmosphere of laughter and cutting up to go along with their professionalism. Austin was pleasant to work with. He was energetic and understood my needs. At the end of the day I told myself I wasn't going to purchase but I did. I didn't even feel like I bought a car. See Austin (Blonde Slicked Back Hair)!!! Thank you Rivergate! I love my Altima.

GLP

Oct 31, 2016

Our salesperson Austin helped my wife and I with the purchase of a new Pathfinder. He seemed very knowledgeable about the vehicle and really helped us with all available incentives. Pleasant experience overall

Jbeam

Oct 31, 2016

Austin Tittel was an amazing salesman when buying my daughters Sentra. He was very versed on Nissan and helped us to get great discounts. Yes go see Austin!

Joliver22

Oct 31, 2016

I just bought a car from here. Niki Wallace was my sales person and she was amazing. Her knowledge and expertise was superior to any other dealer I have worked with. Thanks so much Nissan of Rivergate!!!

notwalkingjanice

Oct 31, 2016

I had my other Sentra totaled and I called and talked to Nikki Wallace . Told her of what I was looking for , my finances and nothing to trade with. And she took care of everything, No pressure. I loved working with her, she is a delightful person.

ruth83

Oct 31, 2016

I recently bought a 16 Altima and had the best experience with Nikki and Mr McCracken, Angela and Todd They made it all so easy and pleasant !I recommend them to everyone !Ruth

suzypowell

Oct 31, 2016

i came with my fiance to buy a car and he had already been a couple times before. The day we actually bought the Pathfinder went really smooth and everyone seemed to be working together. They never made us wait a long time whenever managment had to approve something. Great car buying experience.

UGABulldawgs

Oct 31, 2016

I dealt with the salesman Austin Tittel & he was pleasant *& informative when I talked with him. I do not purchase a new vehicle often &* felt a little dingy BUT he figured it out. He answered my questions as well as seemed to figure out what I was looking for from what I was telling him. Being extremely cautious to spend the $$$$ I was glad HE was pleasant to deal with. I was GLAD he did NOT pressure me *& extremely GLAD HE could show me what I was looking for. The other staff I dealt with were pleasant as well. Sincerely, Eric

davewinbg

Oct 30, 2016

We recently purchased a new car from Nissan of Rivergate. The whole process was extremely easy and "painless". They had the exact car we were looking for and our sales person Austin Tittel did an excellent job of getting us in the car at a great price. We couldn't be happier with the whole process and look forward to our next trip to Nissan of Rivergate.

Dogmom1980

Oct 29, 2016

I recently bought a car from Nikki Wallace at Rivergate Nissian. She made the whole experience seamless and really made me feel confident about my purchase. She was very patient and worked with me to get me in the car I wanted. Would definitely recommend her and Rivergate Nissian.

HGeralds

Oct 29, 2016

If you are looking to purchase a new vehicle, we would highly recommend Rivergate Nissan. We had a great experience at Rivergate Nissan. Friendly staff and very quick service on the purchase of our new Nissan Maxima. We love our new car!

Maggie7m

Oct 29, 2016

This was my first purchase of a Nissan and from the first moment to the current, I have been very well pleased with the sales, service, and atmosphere!

Tennesseevolz

Oct 29, 2016

After purchasing vehicles from 3 Nissan dealerships and the last 6 vehicles from Zack and Phillip over the past 5 years, I can say that they are the best operation in Middle Tennessee. I highly recommend Phillip, Zack, and the entire team at Nissan of Rivergate.

Anita1213

Oct 28, 2016

My mom and I came here to buy a new car for my mom and our sales person was so good to us and very sweet thanks Nikki

Indianlady

Oct 26, 2016

I bought a Nissan Altima from this location and everyone was so nice especially my salesperson Nikki I don't think my experience could have been any better any where else I'll definitely be coming back for my husbands truck soon thanks

Wd052984

Oct 26, 2016

I have to say I recently bought a Nissan Rouge and the my sales lady Nikki Wallace made my experience wonderful...I will definitely be referring my friend to her.. she is the woman to go to for car buying..

Jeanette E Nauert

Oct 25, 2016

I have purchased my second Rouge and can't tell you how easy it was due to the professional attitude of Zach N. He made it all a smooth transition and then took the extra time to make sure that I was aware of all the new features. Zach is a very positive employee for your dealership.

odie1952

Oct 25, 2016

I got last 6 cars from madson nissan all saleman are nice work with me get payment where i could trade Did what they say

Naomi.hall50

Oct 20, 2016

We had a great buying experience. No pressure or hassle. Everybody very kind to us will certainly buy from them again. Brandon Hedgecoth very helpful.

Brooke Shouse

Oct 19, 2016

I can't say enough about Brandon! He was very helpful and made sure I got everything I needed! I would recommend him to any one!

Mimiday306

Oct 13, 2016

My experience at this dealership went above and beyond my expectations. From our initial appointments with their Service Team and eventual dealings with Sales woman Nikki. It was an absolute pleasure. I cannot compliment Nikki enough. She is a STAR!

Laura Moore

Oct 11, 2016

We had a great experience with our salesman, Austin Tittel. He is young, but knowledgeable. Jason Moore, sales manager, went over and above to make the deal. We left satisfied and confident of the deal we made with a trade. Overall, 5 out 5 experience. I will not go anywhere else. Laura Moore

Joy DeBose

Oct 10, 2016

Nikki Wallace and Rodney Jinnette were amazing in handling my purchase of a new 2016 Nissan Altima. I have been in customer service for over 13 years, and I take pride in treating everyone with respect and dignity. That is exactly how Nikki, Rodney, Phillip, Todd, and Jason treated me from the minute I walked into the door until the minute I drove off in my new 2016 Altima! I previously went to Newton Nissan to purchase a car, and I have never felt so degraded and embarrassed; after their finance department allowed me to drive off of their lot with a new car (after telling me that I was approved), just to tell me a week later that I was not approved for the 2016 Altima. After leaving that dealership, I felt judged and belittled. The finance staff made me feel like I was less than someone with A-1 credit. They did not work hard at all to get me in the car that I wanted. That is what led me to Hays Nissan at Rivergate. Nikki listened to my situation, and she instantly began working on my paperwork. Rodney spent so much time making sure that I was approved for the exact car that I desired to have (after being told at Newton that I could not be approved for it). Everyone at the Hays Nissan location were so nice, genuine, and it just felt like family! I HIGHLY RECOMMEND the Hays Nissan at Rivergate location, and please make sure to work with Nikki Wallace! She has a heart of pure gold, and the sweetest personality EVER! These are the kind of people that I want to do business with. You will definitely not be disappointed with your car purchase from Hays.

phulan

Oct 9, 2016

Austin was fantastic to work with during our purchase of a Nissan Maxima. Austin was extremely knowledgeable about Nissan and the vehicle that I puchased, as well as some of the competing automotive brands. Unlike most dealerships that could take multiple hours, the paper work and financing aspect of our purchase was completed in under an hour. Very respectful of their customers time.

ahulanp67

Oct 8, 2016

Austin was fantastic to work with and knowledgeable of the car, he was awesome and great to deal with. Highly recommend him and this dealership.

australiadreamin

Oct 5, 2016

Nissan of Rivergate is great with inventory and giving great deals. I got a great interest rate, deal on a brand new SUV and my trade in. Even after you sign the papers they don't just "kick" you the door. They show you the ins and outs of your brand new vehicle! If you need a vehicle, check out Nissan of Rivergate.

mpeaden

Oct 5, 2016

I went into Nissan of Rivergate last week, after totaling my car 2 weeks ago--absolutely dreading the car buying experience. Brandon Hedgecoth turned that right around, and made me feel so at ease! Instead of the pushy, fast talking experience I have encountered at other dealers in the past, Brandon took his time to be sure I knew every in and out of the 2015 Altima I had been looking at online, as well as taking me around the dealership to see the service department, and make me feel very welcome, and under no pressure at all. The whole process from start to finish was an absolute delight, and I would not hesitate to send everyone I know here to work with him.

Theresa77

Oct 4, 2016

I'm so happy with the new purchase of my car. My salesman Scott was great!! Not only was he able to tell me every little detail about the car, he is really down to earth & that made it so much easier to ask questions. I didn't even mind having to sit through all of the paper work process because we had more than a few laughs sitting there :) Overall I would give my experience 5 stars!

toyotarav4ever

Oct 1, 2016

My experience with Nissan of Rivergate was a good one from start to finish. Just a year prior I had a screamingly horrible experience when purchasing a Nissan from Rivergate Toyota a couple of doors down the street. I even went back a year later to see if we could work together on a trade and found their customer service was as bad as I remembered. So I drove over to Nissan of Rivergate and had instant rapport with salesman Austin Tittel. I found the vehicle I wanted (oddly enough, a Toyota!) and Austin had this satisfied customer on the road quickly and in a car that I love.

Cookeville 2300

Sep 30, 2016

Nissan of Rivergate Madison TN has an excellent inventory of cars and trucks to choose from. Their sales force has the knowledge and skills to aid in your decision. In addition, I have taken my vehicle back for schedule maintainences ( I.e oil changes, tire rotation. Etc.) the have always been available to assist you in answering any question. Their online servicing scheduling is excellent and allow the confidence of you picking your own appointment time.

Music

Sep 30, 2016

I went to many Nissan dealers over the past month trying to find me and my wife's new 2016 Nissan Rogue. It felt like everywhere I went that no body would work with me and my wife due to our credit. But we went to Nissan of Rivergate and dealt with David Russell. We will from now be loyal to Nissan of Rivergate for helping us out

Nanaray

Sep 30, 2016

Nikki is so wonderful to work with, I came in for an oil change and ended up buying another car. I like the new car.

Birthday for two

Sep 29, 2016

Great service, friendly sales staff, wanted to be helpful, respectful and considerate. The three guys we worked with were all a good representative for this dealership.

DebraN

Sep 29, 2016

I love my Rogue! Zach did a great job of explaining all the options and getting me exactly what I wanted!! Such a great experience I referred a friend. She also bought a car from Zach. She told me she loves her car and her salesman!! Thanks Zach!!

Denise Z

Sep 29, 2016

We have now purchased 3 cars from Zach. Zach is friendly and knowledgeable. We are very pleased with our experience and very happy with all three of our cars!

Donavan615

Sep 29, 2016

Any questions I have are answered and was a pleasure to deal with! I would recommend to anyone that is in the market for a new ride!

GarrettZ

Sep 29, 2016

This was the third car that my family has bought from Zach! He has incredible salesmanship.Great Car, great sale. I would definitely recommend him to anyone looking for a car.

GoDores79

Sep 29, 2016

I worked with David Russell last summer when my wife had totaled her pathfinder. We came in and were very specific about what our out the door needed to be and he didn't lie when he assured us he could get us right where we needed to be. There was no back and forth negotiating which I prefer. He's a real, straight to the point no BS young man and I'd highly recommend him to anyone wanting to take the stress and BS out of buying a vehicle.

JassonCring

Sep 29, 2016

THis is the second car I have purchased here. Today Zach helped me with my purchase and I could not have been happier with the service provided to me. He was professional, helpful, funny, and I feel superb about the car I got into. Thank you Zach and thank you Nissan of Rivergate!

Mom2jo

Sep 29, 2016

I have bought several vehicles from Nissan of Rivergate. I am ALWAYS highly satisfied with my experience and the Nissan brand. David Russell is my salesman and he is professional, yet, down to earth. You will drive away feeling like he is part of your family. I recommend Nissan of Rivergate to ALL of my friends and family.

Sheriff923

Sep 29, 2016

Was considering trading my Versa for an Altima. When I went in David made it so easy I really couldn't refuse the great deal they gave me. Will definitely send more people his way!

silentantics

Sep 29, 2016

David was so helpful and patient with us during our hard time of making a decision! He was the perfect person to buy a car from and very trustworthy! Nissan of Rivergate was a wonderful place to be and we enjoyed every minute of it! Thank you!!!!

great folks

Sep 28, 2016

I have dealt with many dealers and as a friend calls them, cat fish- bottom feeders.Not these guys- great people, smart, easy to work with and professional.A special shout out to Nathan & David (buck)- knowledgeable, friendly, and honest-Git R Done!! Thanks guys, didn't expect a new car today but you made it Happen!!

Shay89

Sep 28, 2016

I went in discouraged that I wasn't going to end up with a new car, but after waiting for a while. I was approved and got into my new car quickly. It's great customer service there and they are always friendly and kind. I thank the ones who helped me so much! Also, I got a cheaper note for a 2016 car, definitely can't beat that!

Tommy

Sep 28, 2016

My salesman was Nikki Wallace. This is the 6th car I've purchased from her. Her honesty and integrity are beyond reproach. She's a pleasure to deal with.

Watson1

Sep 28, 2016

A few months ago, my son needed to lease a car to complete his last year of school. We were able to negotiate an excellent deal that did not go beyond his comfort zone. Austin did not give up on trying to help us get the best deal. I also appreciate his follow up after the purchase to ensure we were still pleased with our selection.

Nyjah1

Sep 26, 2016

I went to nissan looking for a deal. Austin Tittel was sensitive to the fact that I had limited options and help me find the best choice! Thank you!

Key,marilo

Sep 24, 2016

This is my second Rogue. I love all the updates and especially the 17 inch tires. My husband loves the dual air. Austin was wonderful in helping me find the right vehicle.

JMac

Sep 23, 2016

Very smooth and painless deal with Nissan and salesman Zack Nguyen. I'm actually writing this review as I get one of my "Free" oil changes done by the Service Department that came with my vehicle. Will be a repeat customer. Go see Zach, very personable and knowledgeable. Will spend time with you to get you the vehicle you need within your target price.

SHARI SCOTT

Sep 23, 2016

We NEVER buy a car in one day! They made it so easy; from 1 phone call, to meeting that evening; and then driving away in our new Nissan Rogue-THAT night, before closing time!!! EVERYONE made us feel more than welcome; more like family. They babysat, gave golf cart rides, popcorn, donuts.... I can hardly wait for my first oil change (which is complimentary) to see the nice folks I met last night. Thank you so much!!

Lpettit

Sep 19, 2016

I had reviewed their online website and asked for an eprice. I was contacted in a timely manner.by Brandon. He went over the price and discussed my trade-in. After thinking on it overnight we were on our way to Madison from Knoxville. Brandon met us and from that point on we were sold! No back and forth over price negotiations, no haggle over trade-in. The easiest purchasing process ever! They are up front and we'll worth the drive!

Liz

Sep 16, 2016

Nikki was our salesperson and she went above and beyond the call of duty to help us with our purchase. My husband is disabled, and therefore needed some extra service and requirements. she made the experience as easy as she possibly could. Need a car? Go see Nikki!

VP

Sep 6, 2016

Brian called me, and assured me of better service during my next visit. Giving them a benefit of doubt as this was my first bad experience, and the manager called me personally and apologized. Below is my original review ( I have used the corrected service rep name provided by Brian).Waited 45 minutes for a shuttle to drop-off. No one seemed bothered about a customer waiting in the lobby for no reason. It did not appear the service representative (Brittany) cared enough to ask around. Had to find and speak to the manager to get a ride to work ( surprisingly the ride got ready in a minute after I complained to the manager!).They did not bother to inform me my car was ready, until I called to check late i the afternoon - this was routine service and I was told would take 1.5 hours (go figure!) . They flat out refused to pick me up from Office (just a few miles) as they don't have a driver ( not again!!!). I had to request a colleague to drop me.But they did charge me the Full price (no discounts for such a terrible customer experience). It also looked like they didn't check all the stuff in their express service ( first time seeing a car dealer NOT checking all brake drums!).Overall they didn't seem to care about the customer, i.e. me. I won't care about them too when it's time to buy the next new car.

bnatortuga

Sep 2, 2016

Nikki and staff were all incredibly nice and considerate. They went out of their way to give us multiple options and make the whole experience quick and easy. I'm so sorry I do not recall the name of the man who took care of financing for us but he was great too.We were unable to get to the dealership and complete a transaction any day of the week in normal business hours due to our schedules and they worked late to help us.

Mommalissa

Aug 27, 2016

Zack gave us a deal that sounded to good to be true basically because it was. When it came time to buy he quickly back pedaled and refused to sell at the price already agreed too.

Monica2016

Jul 29, 2016

I purchased my Nissan Altima new at Nissan of Rivergate in 2011. They have serviced my vehicle from day 1 and I wouldn't trust it anywhere else. I live in Clarksville and will travel the distance for the amazing service department. Garret always provides me with an explanation of any work that may need to be done and an update when the work is complete. Even if it's just an oil change, Garret goes over any other items that need to be checked on my next visit. I couldn't be more thankful that I have a place I totally trust that I can take my vehicle to for service!

mewzikman2013

Jul 25, 2016

David Russell was awesome. Courteous, and has the knowledge of the product and sold me a great car. I would buy from David Russell again. He is only 23 and has a very bright future. I would recommend David to others. Thank you David.

Happy Parent

May 5, 2016

Nikki's persona and ability to bond with the customer is exceptional. She not only was able to put my daughter in a great car but she understood the limitations of a working single mom. I am very impressed with Nikki"s dedication to her profession and to the customer's needs. My daugther did not need my help in purchasing the car....She had Nikki!!! What a relief!! Thankyou again for having such a wonderful Staff and for that Southern Hospitatlity!!!

Bella931

May 4, 2016

Within 1 minute after I submitted my truecar.com request Nikki Wallace called me. I was very impressed with her very quick response. Nikki was very polite and easy to talk to. We quickly connected and determined a test drive would be needed for the 2016 Nissan Juke. Also, a customer service rep called to find out what would make me comfortable and what would not make me comfortable while looking for a vehicle which was greatly appreciated. During my entire experience Nikki was very personable, professional, and attentive to my needs. Phillip and Nikki took time to get to know me and were very straight forward. I was able to purchase the vehicle for a more than fair price and plan to do business with them again in the future. You will NEVER have to worry about being deceived, pressured, or taken advantage of which are some fears car buyers may have when looking for a new/used vehicle. The entire atmosphere of this dealership is very positive and welcoming. Phillip and Nikki took in consideration my needs when negotiating the price and I was able to get a very good deal on my 2016 Nissan Juke. Thank you for everything. Please add Nikki Wallace to the list of employees on DealerRater.com. She was A-M-A-Z-I-N-G and gets 6 stars!.

Very Upset Dad!!!!!!

May 3, 2016

I want to thank this dealership for making the purchase of a new vehicle for my son a living xxxx. This process started on Saturday and finally we had to wipe our hands of the situation on Monday due to the rude associates. A thief is someone you don't know is taking your belonging.(Bait and Switch) This would be the salesman that could not give us a clear answer on any of the numbers. Everything is between this and that. He never knew the facts, always had to go and check with his manager. Learn your craft son, learn your craft. A robber is someone who comes right up to you and ask you for all your money. This would be the sales manger. He approached me and my son outside and asked what seems to be the problem? There was no humbleness in this man what so ever. He ask if we had a problem with the down payment amount (Pocket money) that was never discussed with the thief. The robber then told me and my son that we did have to do business with them. Wow, that is encouraging. What management book did that come from. Customer is always right!!!!!!Oh yeah, let me tell you about the shark. White-haired gentleman that lurks over every potential deal in between smoke breaks right at entrance of this establishment. He saw my son walking up to the door from the outside of the building and he was standing right there at the door on the inside. What do you think he did? Yes, he walked away from the door and did open and say "Hello welcome to such and such, How may we help you today." No, instead, he put his hands in his pocket and walked away from the door. Thanks. Customer service at its worst. Oh yeah, another interesting experience I had with these rude associates. Do you know what May 7th is.... It is National Naked Gardening Day. How did I know that? It was a conversation that was going on with the popcorn lady and the associates in the first cubicle that leaves his computer logged into Facebook. Popcorn lady said she will have to do some work outside that day and the associates said he will make sure he come over that day. Really, I did not need to hear all that. Keep It Professional, Keep It Professional!!!!!!!!!!This blog will surely get erased but I have saved it and I will continue to post it periodically because the people have a right to know just what kind of people work at this establishment.

lbinkley25

Mar 24, 2016

I will only buy my cars from this dealership, they treat us like family. Super nice people and very friendly. Their service department is super easy to deal with

satisfiedcustomer

Mar 23, 2016

At 58 years old I have bought many cars and trucks in my lifetime. I can say without a doubt I received my best deal at Nissan of Rivergate. The salesman and sales staff were very courteous and professional. I received an extremely good price on my trade in and also on the vehicle I purchased.I have let them service my vehicle on several occasions. Again very professional, no hassle, and very knowledgeable service staff.I have sent several people to their body shop and not once has anybody told me that they were anything but highly satisfied.I would highly recommend this dealership if you are in the market for a new or used vehicle or if you need your vehicle serviced, or repaired after a collision.

Nissan1

Mar 10, 2016

My boss, who personally drives an Altima, was in town with his company car, a Ford Edge.We had to drive his vehicle to make sales calls while my Murano was in for service.While driving down the highway, I mentioned how it was a rough ride compared to the Murano and he said he was looking to take it somewhere while he was in town.I called Garret to see if they could look at it even though it wasn't a Nissan and he said no problem.Though it ended up being a bent rim which couldn't be fixed, my boss was impressed was Garret's professionalism and thoroughness of the diagnoses and the willingness to service a non-Nissan.After we left Nissan of Rivergate, he said "I wish my Nissan dealer in Cincinnati was like this one"

Mad customer 2016

Jan 18, 2016

This by far is the sorriest.excuse of a service department that I have ever dealt with in my life the only thing they do is not run out of excuses for being able to do something. I was thinking about buying another Nissan but after today they helped me make up my mind Toyota for sure this year thanks Very un satisfied customer 2 times I been to the service department 2 times they failed not to mention it's a 2 hour drive I wouldn't take a hot wheel toy there to be worked on

No brake lights Diane

Dec 23, 2015

Last night when I left work I noticed some warning lights were lit up on my dashboard - oh well get it checked on the weekend! Haha! Stopped for gas on the way home and my car would NOT start- this has NEVER happened before and I have a 2008 Altima coupe! The brake pedal had no give and there were lights lit up on my dashboard that I had never seen before - starting to panic and after a couple minutes of jamming on the brake pedal my car started! I knew I had to make it to Nissan of Rivergate for them to tell me what was wrong! I made it there at 5:00pm and thank God Betsy Newman my favorite service adviser was on duty! Within 10 minutes she knew what the problem was (brake switch) soI had driven there without brake lights! They had the part there and she got one of the service guys to stay over to replace the part for me! I was out of there by 6:00 pm! What outstanding service! My car is just fine now -so thanks again for having such wonderful and caring employees in your service department - wouldn't dream of going anywhere else for service on my car ! Diane C

gilligansgate

Dec 4, 2015

I had spoken to 5 other dealerships, but Nikki went the extra mile getting us a great price for our Frontier as well as having written up and ready for us when we arrived so that we could drive the truck, sign the papers and drive our new truck home. This is the 3rd car in the last 15 years we have purchased from Rivergate Nissan - plan and simple they always go the extra mile to give us the best deal for the car/truck we want. Highly recommend them and Nikki!

ok currey

Oct 28, 2015

l went to nashville 5 time to get new car and truck all nice been trade with them 4 years never had anything bad happen do what they say

Brittany

Oct 2, 2015

I was really not expecting to drive away with a vehicle the same day that I stopped. I told Nathan, who welcomed me IN THE RAIN that I was just wondering if they would have a vehicle available for around 300 a month. I expected an older used model for the price, but Nathan got me into a brand new 2015 Nissan Sentry that was in my price range. He walked me through everything, taking the time to answer all of my questions and concerns. He even helped keep our four year old entertained throughout the process. I am so impressed with the level of customer service that both he and the entire dealership practiced. I have never felt so confident in a car purchase before. A big thanks again to Nathan and everyone at Nissan of Rivergate for helping me get my dream car!!!

beav

Sep 12, 2015

Josh, service dept gave me honest advice about a car I brought in for repairs.He is unaware I purchased a vehicle from this dealership.I received expert advice from Mr. Ed and Mr. Ted. I am elated with the vehicle I purchased.I am appreciative of Mr.Jordan,s help given to me

Mainer from downeast

Aug 27, 2015

My wife and I recently purchased a Nissan Juke from Hays Nissan Rivergate. There were a couple blemishes that needed touch up. Our salesman directed our future issues to Angela Perry, customer service owner loyalty rep. We met with Angela and found her very helpful and just as friendly as one could hope for. We scheduled service for the following week. The day before our appointment, a serious family emergency required us to go out of state. We contacted Angela for reschedule and she was as accommodating as she was concerned about our family emergency. We finally got our Juke in for service and it went smooth as could be. Angela arranged for us to have a loaner for the day. She again asked how we were doing regarding the family emergency. Rivergate Nissan is very fortunate to have such a great customer service rep on their team. Dennis & Debbie P

Kbernie2

Aug 18, 2015

To sum up a long story, I had a few questions about how the price of my reached. I had an unpleasant experience with an employee that no longer works there and my questions were not answered. Being upset, I wrote bad reviews without trying to speak to the management of the dealership. Shortly after I wrote the reviews, the General Manager, Ted Williams reached out to me to discuss what happened, as he did not know anything about my issue. After speaking with him, we were able to come to a compromise that made me very happy, and he was able to explain why and how everything the way it did. Because I had a poor experience with an employee that no longer works there, he was able to solve all my issues, and the outcome of the problem surpassed my expectations. Very friendly management that is willing to basically do anything to make the customer happy. Also, I had two sales representatives during the process, Zach and Nathan, and both were very professional and friendly.

new81

Aug 12, 2015

Went in with a mind set of being harassed but dealing with Nikki wallace made everything great everything went smooth and she is just the best person. You need more people like her cause she just made a lasting impression on me and I know I'm gonna stick with her and nissan

sherry

Aug 9, 2015

I was having troubles with my car and Glen Hartley, the service manager stepped in and offered to ride with me. He figured out what the problem was, and took care of it. He kept in touch via email and phone. Great manager. Garrett was great explaining everything as well. Thank you for fixing my car.

2015PLTPathfinder

Jul 28, 2015

My husband and I recently purchased a 2015 Platinum Pathfinder from this dealership and we could not be more pleased with the customer service we received. Nikki Wallace was our saleslady and I would and WILL recommend her to everyone I know looking for a new vehicle! We called about a Pathfinder we saw online, and Nikki informed us it was indeed still on the lot, and when we arrived, she had it cooled off for us and ready to test drive. Nikki - I was unable to leave a comment on Nissan of Rivergate's website since you are still fairly new to their team, but Thank YOU for everything you did for us and we WILL be seeing you again! Great Job! WE love our new car!!! P.S. We visited Downtown Nashville Nissan before coming to Nissan of Rivergate and I will definitely say, no one will ever make me buy a car that I do not want. Thank you Nissan of Rivergate for treating us like people and not treating us as just a sale.

VERSA2013

Jul 24, 2015

On July 13, 2015. I arrived at Nissan of Rivergate in Madison, TN, for service on my Nissan Versa for a oil change and tire rotation. The service team completed my service in approximately 40 minutes. I was very surprised and happy with their excellent-quick service!!!! Thanks Service TeamSharon Harris

altimalover

Jul 23, 2015

I've heard horror stories regarding getting your car serviced at dealerships, I tried my luck with Nissan Rivergate and so glad I did. the pricing is awesome alongside you're able to use coupons, not to mention the reward program. the staff seems so happy to be there. they are extremely firm on the time that they will have Your car to you as promised. the waiting room is very welcoming. I most definitely trust them with my baby.

Jane2012

Jul 23, 2015

Quick and friendly service. The service tech only recommended what was needed at the time. They did not try to sell what wasn't needed.

Marty

Jul 23, 2015

The service writers really listen to you issues,they are truly concerned about you problems you are having.The mechanics are really knowledgeable in what they do.This is the only place to purchase &to have your car repaired at in my book.This is the 4th car my wife & i have bought here,if you pass this Nissan dealership up you have made a mistake. Sincerely Marty & Charlene McRoberts

TayTay

Jul 23, 2015

My name is Shanta and my experience at this dealership is awesome. I enjoy getting my vehicle serviced here. I would recommend this dealership thanks

Tubby

Jul 23, 2015

Nissan of Rivergate does a great job.We trusted them so much that when our first set of Nissans needed to be replaced we came and bought two more.We had never driven our others that long.Thanks .Carla Neely

Mzzdolly

Jul 20, 2015

My salesman was Ed Sawyer he was very pushy & a liar, he left before transaction was completed. I was not happy at ALL POOR SALESMENSHIP.

ScottM

Jul 18, 2015

Excellent experience working with Chris Mullins while buying my new Xterra. I cannot recommend him enough. He is a consummate professional. I definitely encourage you to give the good people at Nissan of Rivergate a chance to earn your business.

Pleased

Jul 16, 2015

I like the great service and professional employees. Each time I have visited this dealership I was greeted promptly my request taken and fees and service to be done were explained to me in a kind and patient manner. If the service is to take longer than expected someone comes and tells me and explains why. A wonderful team of employees.

Shelly123

Jul 16, 2015

Very impressed with the exceptional and fast service I received from Rivergate Nissan's service dept. Everyone in the service dept. and even in the parking lot was friendly and helpful. When I left there I had decided that I would get all my service work done there!Thank you,Shelly Rollins

amenton

Jul 15, 2015

I love Nissan of Rivergate service department. Bought my first Nissan in 2008 and just bought a new one July 1st, 2015. All my service has been done at Nissan of Rivergate. Would never take my car anywhere else. The people are friendly and so helpful. My car service or repairs have always been done right the first time. I have never had to make a return trip for the same repair. I have always said you need to choose the right doctor to take care of your life and you need to choose the right dealership to take care of your car. Nissan of Rivergate is the one. Angela Menton

peggymbrown

Jul 15, 2015

good job in and out in lease than 30 min. It was best experience I every had with a service dept. Looking forward to next time.

racvo

Jul 14, 2015

Initially i was very impressed with the dealership but now they are not up to their old standards.I had my Nissan serviced at this dealer on 06/25/2015.After the service the dealer never explained to me the the tread in all my tires was very low and i need to change the tires.Next day i observed my car started shaking while i stopped at the traffic signal and felt that it was not driving properly.Also i observed they did not replenish the air in the all the 4 tires properly.The warning lights on the tachometer was continuously ON.I then called the dealership describing the condition and they asked to come to dealership to check if its the issue with tachometer since it is still under the warranty.When i took the car to them i told them that it feels like the wheel will come out while driving ,they gave me the replacement car and kept mine overnight.Next day they called me that all my four tires need to be replaced immediately and the charge for that is 832.00 $.I told them i need to find out other options if i get those replaced cheaper elsewhere and later i found it cheaper and better quality tires somewhere else .I asked my car back and returned the rental.They then charged me $108 for diagnosis which i said is not fair since the defect came within 2 weeks after the service and they did not tell me beforehand that there will be charge for diagnosis also.They diagnosed that the tread was low but it was already mentioned in the service note they handed me on 06/25.I don't see any more diagnosis they could have done and these charges of $108 for diagnosis is unfair.They should have told me beforehand about the charges for diagnosis,I would have not come to them.I went to Discount Tire they did it free of cost.They charged only for changing the tires and the cost of tires but not for diagnosis.The dealer told me that they have given me free rental car as a favor but i told them did not ask for any rental car so that is not any favor.They were charging enormously high for replacing the tires so i had to go to other places for getting cheaper rates and in return this Nissan Dealership penalized me with $108 charge.I wish someone take a note of my complaint and get me justice to recover these $108 charges.

Chphelps

Jul 9, 2015

Another automotive/tire company tried in vain to fix my check engine light THREE times. I took my 2012 Juke to Rivergate Nissan and they quickly found the problem. The staff was efficient and courteous. I will definitely be bringing my car here for repairs and maintenance.

Ksmith26

Jul 8, 2015

I want to say that my experience with nissan in Rivergate has been awesome. The service center did all the things that needed ta be done so I would be able to get my car serviced. I've had great people that helped me along the way.

Margarita

Jul 8, 2015

I purchased my car from this dealership, and have returned for all of my services (both maintenance and repair). I was greeted promptly and with a friendly face and/or disposition with each visit. I will continue to come to Nissan of Rivergate for all of my services, and when I decide to make another purchase I will come to this location as well.Margarita

Nene4343

Jul 7, 2015

I had taken my car in for a oil change and to be checked out for anything else in that I was going on vacation out of town. After a thorough review, I was told my brakes were worn down. I knew that I had been having some problems with fast stops and grateful this was found because a trip that normally takes 8 hours took 11 because of construction, re routing, stop/start. Pat Boyle

dywilli6

Jul 1, 2015

I am a disabled woman receiving social security disability. I didn't imagine being able to get a NEW car with my income. This dealership worked tirelessly to get me approved. The salesman Jeff was such a helpful young man. I went looking for a used car and drove off with a new car!

jldZcar

Jul 1, 2015

I purchased my 2011 Nissan from Rivergate and I have had all required maintenance complete by them. I set up my appointments on line ( and receive dollar credits for doing it) they have always been ready to service my vehicle in a reasonable time frame. I have earned free oil changes and discounts on other repairs. Because I have spoken so highly of the service dept my husband even had service completed on his Chevrolet truck!

Nefertitti57

Jul 1, 2015

I usually get oil changes and any other issue I may have with my ride. All associates are very friendly and the service is great, and the wait time is good.

mattiesson1

Jun 30, 2015

Every visit is professional but informal enough to make you feel like family. I look forward to each service visit knowing that I will be returning home for a fmily hour.

JennAllen

Jun 29, 2015

I am greeted upon arrival, I am kept up to date, and always completed in the amount of time promised! I will return! Jennifer A.

S Frank

Jun 29, 2015

I had an appointment early on a Saturday morning, and was promptly greeted. The service included oil change, tire rotation and warranty work. Total time was under 45 minutes, I would recommend the service and sales staff to a friend.

Cetrice79

Jun 27, 2015

I've been going here since I bought my car. It seems like they really care about giving you and your car the best service ever!!!!!! Christina T

ol currey

Jun 26, 2015

got last 4 new cars there live in murfreesboro worth the drive to me they work with you on the deal

Ms.Tish

Jun 26, 2015

We have several Nissan vehicles and we take them all to Rivergate Nissan for service. We've been using them for our vehicle service from oil changes to major services for over 15yrs. We have never been disappointed with our service experience. The employees are professional and friendly. We have a mechanic we are very fond of; and after this many years we have built a nice relationship with him. He knows when our cars are due for service and we trust him with making decisions & telling us what we may need soon to keep our cars running smoothly. I wouldn't take any of our cars anywhere else for servicing. We love the coupons we receive for discounts on work

Joy

Jun 25, 2015

I bought my Versa in 2012 from this dealership and have always taken it there to be service. I always receive a very friendly experience and the workmanship is excellent and the service very fast. They provide coupons and great value for the work, which I appreciate very much.

Antonios1!

Jun 24, 2015

I had a great experience with the service department back in June and the service was fast and every employee was great and I will be back soon. Thanks

melindasue6

Jun 24, 2015

I came in on a Tuesday morning, having seen the car I wanted on Craigslist. I called the salesman and set a time to meet. He was very friendly and easy going. I didn't have the least bit of stress when dealing with him or the business office. They gave me a more than fair deal and got me on my way. I was a little nervous, this being my first time to go to a dealership by myself and I wanted my mechanic to take a peek at the car. I told this to Mike right away and he said, "Let's go!" So we test drove it to my mechanic and he approved, which made me feel confident. Mike was confident that it was a quality, well kept car and he didn't use a lot of sales jargon on me. I was given all the time I needed to ask questions and look at the carfax. They made it easy and fast, for which I am very grateful. I appreciated the good customer service.

2011Rouge

Jun 23, 2015

My experience at this dealership is always swift and pleasant. The personnel is very well informed and efficient. I tell everyone how good this sales and service dept. have been to me.

gagal4891

Jun 23, 2015

I was very pleased with the service that I received at Nissan of Rivergate. My car was in a fender bender. My car was repaired within a day, and they were able to get me in a rental car of the same type of car that I drive-Nissan Rogue. I experienced the best customer service, and they kept me up to date with everything that my car needed. I felt like they treated me as family not as a customer. I will definitely continue going to Nissan of Rivergate for all of my service needs for my Rogue.Angela Calhoun

Jeffskinner14

Jun 23, 2015

I made my first appointment for my car that I purchased at another location and was treated like I bought the car there. I was greated promptly and shuttled to work during the service. No hassle no worries. Great job!

Wally

Jun 23, 2015

I was very well pleased with the service at Nissan at RiverGate. They checked me in fast and said it would be 30 minutes and it was only 25 minutes and thay had my Rogue serviced and ready to go.The customer waiting area was very nice.Walton Crunk

Antonios1!

Jun 22, 2015

I had went to Nissan of rivergate and I had got an oil change and I was out of there in 35 mind fast service and very nice people.

DMorris

Jun 22, 2015

I have a 2012 Altima and take it to Rivergate Nissan for all servicing. They are quick and friendly. I am usually able to drive right into the service dept. and get immediate service. The employees explain everything that will be done when I arrive and answer all questions I may have. The comfortable waiting area is a plus.

LillyC1211

Jun 22, 2015

I've been bringing my car to this dealership since I bought it new from them in 2011. This was by far the easiest and smoothest car purchase I have ever made. And Zach Nguyen is a great salesman - ask for him! He was very respectful and patient. All the folks here are knowledgeable, friendly and will consult with you in an honest and open manner. I can't say enough about Nissan of Rivergate! I just love them!! Betsy Newman is my consultant and she is super! It is very easy to make an online appointment and they offer a local shuttle if needed. They also have a nice waiting area with TV, coffee and doughnuts if you want to wait while you car is being serviced.

Ramey Felts

Jun 22, 2015

I have had my vehicle serviced by this dealer twice now and both times have received excellent service with minimum wait time and with super courtesy from the employees

lizpemberton

Jun 21, 2015

I have bought two vehicles from Nissan of Rivergate and I have always received the best service. The service department is very quick and thorough. Everyone is always helpful and kind!!

47crosley

Jun 20, 2015

I have been to the service dept for several oil changes and tire rotations, plus recalls and have always been very satisfied with everyone there.

sabbott76

Jun 19, 2015

The GM, Sale Mgr and Salesman were all very accommodating and helpful. I would recommend this dealership to anyone without hesitation. A recent service visit was painless.

rypli

Jun 17, 2015

I recently visited Nissan of Rivergate for a scheduled oil change. Glenn Hartley greeted me with a smile and quickly put my car in line. It seemed like no time had passed when they called my name, I paid (Less than I anticipated) and was back on schedule for the rest of my day. Everyone was nice and friendly.

Ann

Jun 16, 2015

I love taking my car to rivergate Nissan. I all ways get great service. :) great great service. Overall they took very good care of me.

Carolyn Crabtree

Jun 16, 2015

Very professional staff of caring people who are committed to customer service and quality care. I was also very impressed with the timely manner in which my car was serviced.

gainesdanie

Jun 16, 2015

I had an appointment to get my truck service for an oil change in May 2015. Upon my arrival, the service advisor came to my vehicle, greeted me by name and provided me an estimated time that my truck would be ready. The service department is clean, the staff is courteous and professional. When I left the service department, I was escorted to my truck by an employee, wished me a pleasant day, and gave me service coupons that NEVERTHELESS expire. Nissan of Rivergate will be the only place that I will take my truck to get serviced--Danielle Gaines

Gracie

Jun 16, 2015

Glenn was extremely helpful, friendly, and outgoing. He made my experience with rivergate nissan very pleasant. Because of this experience I will become a lifelong customer and my nissan needs will be met by Nissan of Rivergate. Everything was expectional, all the way down to the expected wait time and donuts and coffee. It would be nice if you guys could add a free car wash with oil changes. Thanks,Gracie Grandberry-Kloutse

HPM7679

Jun 16, 2015

My car was taken immediately and was completed in a timely mannor. Everyone I spoke to was extremely pleasant. I am planning on returning to this dealership on the future.

sharonm

Jun 16, 2015

I was having a problem with tire pressure. The gentleman at Nissan put air in the tires and wished me a great day. The very next day the tire pressure light came on again. I took the car back to Nissan and they found a puncture in the tire. They fixed the problem right away. They were friendly, courteous and very thoughtful in their explanation about the tire. Sharon Melton

Tyrone

Jun 16, 2015

The title says it all, I had working done wrong on my 2012 Nissan Maxima SV and they called got me a refund so I didn't need to pay twice for the work. They went the extra mile

Chas394

Jun 13, 2015

My car needed many different maintenance jobs done. Robert did a wonderful job taking the time to explain what was absolutely necessary and what could wait. He was always kind and personable. I will be back.

:)

Jun 11, 2015

Everyone here is very friendly and got task completed in a timely manner, it was a very clean environment and they were willing to answer any questions or concerns you had with the overall service.

Christie Clark

Jun 11, 2015

The service is always detailed and timely. The service reps take the time to go over any items that may have been uncovered during their inspection and also give their recommendations. I would not trust anyone else working on my car. Thanks for great service!

swchilipepper

Jun 11, 2015

Overall service is top notch. This is by far the best dealership I have ever done business with in terms of service or sales (both current vehicles for our family were bought from this dealership).Service writers (Betsy Newman and Garret Daniel) are friendly, efficient, and proactive. The mechanics are very competent and efficient in routine maintenance and major repairs. Cashiers office is friendly and efficient to get you out the door. Waiting room environment is very comfortable, but other options (shuttle service, drop-off service, etc.) are available for those with schedule demands.Parts department is good, but suffers in terms of communication. I have ordered a part online at the beginning of the year and received feedback neither by email nor phone call nor phone message from the parts department. When I stopped in to check on the order status 6 weeks later, then I found out that the email that was sent by the parts staff 3 weeks prior was not being allowed out of their email servers for some reason ... thus I never received it.In the body shop, the gentleman who does the repair estimates is not very interactive and probably the least friendly person at the dealership ... though he is certainly capable of doing his job. I have not had any repairs done by the body shop yet to date.

71ovella

Jun 9, 2015

Nissan of Rivergate is the only place I would ever go to get my service done on my Nissan versa i have been very happy with the sevice

Alb44

Jun 9, 2015

Nissan of Rivergate gave me great service in a very timely fashion . I strongly recommend this dealership to everyone I know . They are the friendliest dealership I have dealt with in my life time .

Angela.Linamen

Jun 9, 2015

I am impressed every time I visit Nissan of Rivergate. I love the staff & service I recieve every time I go! We have purchased 3 cars at this same location and have been Happy Every Time!!-Angela Linamen

JukeGirl2014

Jun 9, 2015

Took my Black Juke in to be service (Yep I am Juke owner ... Another road trip .... ) As always Service Team was friendly and nice, My wait time was less than 45 minutes. I was able to save money was going to get my tires balanced but the service person honestly told me it was not quite time yet.....How's that for service.... some places may have done it anyway. With that's said yes I will be a returning customer and I would recommend my family and friend to Nissan Rivergate Service Center.... Thanks Guys !!!!!

Lacy90

Jun 9, 2015

I love bringing my Nissan here for my services. I have never taken it anywhere else. They always get me in and out in a great time. They have a nice waiting room with refreshments and wifi. My service advisor always goes over with me the maintenance that was done and how my car looked. I would never plan on going anywhere else and I haven't for the past 3 years since I purchased my Nissan Rogue from them!

pat44

Jun 9, 2015

The service was very good from the time I pulled in. I was greeted by a courteous attendant. The waiting area was comfortable and clean. The service was completed in a reasonable time frame. I will be coming back for my next service.

Paul bauman

Jun 9, 2015

I have always been treated fairly and with a smile , when ever possible I have been given a ride to work, and always called when service was complete.

Peggy Head

Jun 9, 2015

As always the service at Nissan of Rivergate was excellent. They were very thorough and kept me informed of what they were doing. Thank you.

SoldierGirl

Jun 9, 2015

I have taken my 2014 Nissan Sentra on several occasion and each time, I have received great service. The staff is always very friendly and very professional. The time limit has always met my expectation and I can always look forward to a clean and confortable area while I wait.

Aledawen

Jun 5, 2015

Betsy was great. She kept informing me of the progress of my car being worked on. she kept in the area I was sitting in to let me know how much longer it was going to be

granddad

Jun 5, 2015

The service personnel are all friendly and helpful. The service writer (Betsy) is able to discuss intelligently (but in language a non mechanical mind like I have can understand) my auto needs and solutions. The waiting time is reasonable, and I look forward to the doughnut(s) and coffee in the waiting room.

JDaugherty

Jun 5, 2015

I would recommend taking your vehicle to Nissan of Rivergate for service. Easy and fast service. Scheduled appointment on line. Was sent timely reminders. Took my vehicle in at scheduled time. Employees took time to review service prior to check-in. Service was completed within the time frame promised. Check-out was also fast and easy.

Vdopson11

Jun 5, 2015

From the minute I walked in I was greeted and they were very friendly. They made sure all of my information was updated. Made sure they protected my car with covers before getting in. The service manager was so funny and sweet. They said it would take a few hours to get done with my oil change but by the time I got home they were calling saying it was ready. I was impressed with how fast they got done. They made sure they explained everything to me before I left with my vehicle. I truly enjoy the staff and the incredibly clean environment. I would recommend nissan of rivergate to anyone. Thanks

Pudgie

Jun 3, 2015

This dealership is a great place to go they are really friendly and helpful I would truly recommend this place to go to for service!

olc1952

Jun 2, 2015

Very good bought 4 cars there in and out no time live in murfreesboro next new one I will go there again have told other about them saleman will work with you everyone was nice

divahamer

Jun 1, 2015

The service was prompt and timely. I came in for scheduled maintenance and because I was on the recall list but had not received notice yet, they went ahead and corrected my car without me having to come back in at another time. I was pleased with the thoughtfulness. The waiting area was clean, comfortable, coffee was good, pastries provided and a sign was up with password to wifi. I was informed of the reward program and able to use coupons sent email from David Waldrip dealership where I had purchased the vehicle.

prc37122

Jun 1, 2015

When I get my oil changed Garrett is always very nice and finished when I was told. The waiting area is clean and have donuts.

cborg87

May 30, 2015

The staff is professional, courteous and thoughtful. We purchased our car here, and have had it serviced here since we bought it 2 years ago. We've had nothing but positive experiences with their service department, and are usually in and out in record time!Chris Borgmann

hawkeye1956

May 30, 2015

I bought my car new at Rivergate in February 2005. It has required less service than any other car I have owned, (outside the normal required service). I would highly recommend buying and servicing a car from Rivergate Nissan. Larry Jones

mini44

May 29, 2015

my versa needed a part i was welcomed with a smile informed about the possible time waited in a clean area staff was friendly i will tell all my friends about the service at nissan in river gate way to go linda webb and garret from minerva

wgoodwin72

May 28, 2015

This dealership I highly recommend. Everyone is courteous and freindly. Not to mention the prompt attention I received. Would definitely purchase another vehicle from this dealership in the future.

george,567

May 27, 2015

Nissan of Rivergate is a great placed to get your car serviced. The staff is friendly and helpful. Great people, great work, great price, wonderful.

DanInHermitage

May 26, 2015

Having maintenance service here has been a pleasant experience each time. Waiting area is clean and wi-fi enabled, and the personnel are friendly and helpful. The rates seem quite fair and reasonable and I plan on returning whenever needed. The staff at cashier point have been pleasant and friendly also, but I do not have their names.

Jennifer Appleby

May 26, 2015

The service staff is excellent. Always friendly and efficient. They are great at letting me know what service I will need in the future and what cost to expect. Jennifer ApplebyHendersonville Tn

Jo-Ann Poharcyk

May 26, 2015

Had a great experience buying my 2015 Rogue. Service department was just as wonderful. First oil change and tire rotation was fast and very convenient. Customer service is definitely the rule at this dealership. Highly recommend the overall car buying/service experience.

Johnwon58

May 26, 2015

Great service and great people.l will come back again,time after time for your service.l will tell others about your service, thank you.

Karla2011

May 26, 2015

I bought my 2011 Murano fron Nissan Rivergate new. I have had ever service done by their service department. They have a great sales team with an exceptional service department. I have been please with everything they have done for me with no complaints. Thank you all! Karla Bailey

Mike Bolles

May 26, 2015

I came in for the usual oil change and tire rotation. I was advised of 2 recalls, one being the transmission. Betsy took care of everything for me. That was one of the many reasons I go Nissan of Rivergate.

One happy customer

May 26, 2015

So gonna try to make this short, I bought a rogue in December of 2014, not from nissan but from a used dealership, within a week my engine light came on, so I immediately took it back to the dealer who informed me my car was still under warranty and I should take it to nissan so I took it to the closet one to my home, and that's where a 6 month drama would begin. First they fixed my catalytic converter and we thought that was it but sadly it turned into 5 more visits with the same reading on the analysis and nothing was working, the service department now know me by name and by my phone number because of how long and how many times I have had to bring this thing back. They have gone above and beyond in everywAy possible to not only find and fix the problem w my vehicle but have given me rides and a free rental to make my life less stressful. Garrett (I apologize for not knowing his last name) is seriously one of the most caring individuals I know, he went to corporate to try to get them to buy what I thought was a lemon back, he not only treated me w kindness but always had my best interests at heart.. I can not give him enough xxxxx for handling this situation the way he did.. So after way too long of fighting w this vehicle it was completely fixed and Nissan has reimbursed me w all my payments and offered an extended warranty on my rogue but I think only because of Garrett. Upon arrival of picking up my vehicle not only did he give me a free oil change and detail, it was filled w gas, now that my friends is customer service.. 100% I am now a loyal customer!!

wayner1

May 26, 2015

Eventhough I bought my Nissan at another dealership, I went to Nissan of Rivergate since it was close to home. From the moment I pulled up to the dropoff point, they made sure I felt like I was the only person there. They were honest with me about how long it would take to check my car and make possible repairs and patient while I made my decision. I was offered a beverage and checked on by other associates to make sure I was comfortable while I was waiting. My car was ready as promised and the checkout process was quick and simple. I will be back for future repairs whenever I can.

abby rubenfeld

May 25, 2015

i have had only good experiences with rivergate nissan service. they are very competent and even nice. i highly recommend them. they do the work you need and do not try to push unnecessary work.

Joseph Parker

May 20, 2015

This dealership truly understands the meaning of customer service. From appointment setting, arrival at service department, waiting while service is performed to checking out at the cashier, this entire team of professionals always put the customer first! Keep up the great work Nissan of Rivergate!

peg15work

May 19, 2015

I received excellent service. They found the need of a new battery. I'am gratfull for this help.I was on a walker & they helped me receive the help I needed. You can tell all are happy emp[oyeesat this Dealership. I have always taken my car there since I bought it there.Thanks James D. Stephens

TYRA

May 19, 2015

THIS DEALERSHIP WAS AWSOME FIRST GOOD EXPERIENCE I HAVE HAD AT A CAR LOT SERVICE A+ THEY EXPLAINED EVERYTHING THEY WHERE GOING TO DO MADE SURE I WAS COMFORTABLE WHILE I WAITED AND THEY WHERE FAST

LATER192

May 18, 2015

This dealership is amazing !!!!! Everyone has a smile in service ... They explain every service so you are 100% clear of what's needed to keep your Nissan looking and running good!!

dan1912

May 16, 2015

My Altima had been having issues with jerking, at random, and vibration. It was difficult to detect because it was random. Mr. Garret Daniel listen to my problem and took the car to find the problem. After driving the car for days and 150 miles it finally repeated the problem. Mr. Daniel called in a Nissan specialist to participate in solving the problem. It was the transmission software. So they installed a new transmission and added the new software.Folks, if you want your car fixed right the first time Hays Nissan Rivergate is the place to go. Not only was the fixed great, but the way they handle me all the way through the process (2 weeks) was fantastic, from Hays Rivergate, Kathy-local representive and all the folks at the dearlership. They brought in the Nissan specialist to make sure we fix the problem and to get support from the Nissan Company. Thanks a million, I love my car. James 615 999 6266

Evangeline High

May 12, 2015

I took my car in for a noise and bumping under my car. It took just a few hours for them to come back to me with the issue. A few days later after the part came in I took it in to be fixed and one of the parts was wrong. The service guy called to update me and told me that he was going to see that they picked up the part from another location and have it fixed that day by 1:30. At 1:30 he called me and said it was ready to go. I have had a few issues with my car and every time they have it fixed and ready to go whiten a few hours. Don't wait for any issues with your car. Nissan of Rivergate can find your issue and fix it at a great price. Evangeline High

martha

May 12, 2015

We called the same morning for service on our 2011 Juke and they took us right in. Very pleased with the service. Martha and Bill Grigsby

nabbott

May 12, 2015

I just bought a new Rogue in the fall. This was my first free oil change. They explained that I also probably needed to have my tires rotated. When I went to pay for the tire rotation, they told me I had a credit that I could use. Free is great! Everyone was so nice and professional. I waited for my car and it was done in a flash. Clean waiting area and courteous people. Who could ask for more?

Cliff

May 11, 2015

Nissan of Rivergate Service Department The service department is timely .Some times to quick , a big thanks for the coffee and donuts while you wait Ha Ha also TV to watch.My Nissan is always as clean or cleaner when they finish as when I took it in. Work has always been completed as ask. They always give me a check list of work completed and things to think about doing soon. With no surprise charges I feel very confident with the service department and the work they do. Cliff

gabbyr99

May 11, 2015

The service was very good they got me in and within 45 min I was leaving that was good. Keep up the good work excellent.

gloria381

May 11, 2015

I wish all companies would model their work ethic, customer service and their WORK as well as Rivergate Nissan. From the time we drop our cars off, to the time we pick them up, we are treated well, the cars are treated well, the work is as we requested. Everyone is courteous and they don't charge more than they say they will! Love Rivergate Nissan.

oldboy902

May 11, 2015

I am happy to do business with the people at the Nissan of Riverdale dealership. Never had a problem with getting my car worked on there. Prompt greetings from the service advisors they listen to my concerns and take the action needed to correct them. They keep me updated on what's going on at all times. And no surprises when time to pay.I drive over 3000 miles a month so I'm there every month. Thanks to all of the people in the service department for taking such good care of my car and me.

R.Cohea

May 11, 2015

The service department is very professional and attentive. I am able to get dates and times that are convenient for me. I am never there very long thanks to their fast and courteous service.Rhonda Cohea

truckguy

May 11, 2015

I have a Nissan Truck and had a problem with a leaking seal, I met one of your service mangers Robert Epps and spoke with him about my problem, he was so helpful in making a appointment that would work for me, and a time to bring it in, He said that it would take about 1 1/2 to complete the job and I could wait in the waiting area, I might say that the area was very nice... my Truck was completed in the time he had said and I even got to meet Eddie the Tech that serviced it , both Eddie and Robert advised me that I had just a couple of Items that might need to be taken care of the next time I came in.. All and All I had a very pleasant experience, It's a pleasure to know that the Tech's are trained to know your Nissan from bumper to bumper! I will be using this dealer again for my service, Thanks to all...

ydmerit

May 10, 2015

It can make you sick to your stomach when your life is turned upside down after relying on old faithful to start her engine for the past 16 years and doesnt. I have internet shopped for a vehicle for the last six years without making a purchase. I dreaded having to go car shopping. It took a family member to push me out the door to get started. That is how I meet Nyoka Nikki Wallace with Nissan of Rivergate Monday, May 04, 2015. She is The Most Caring Salesperson this side of the Cumberland River! She listened to all my needs from the smell of the interior of the vehicle, type of vehicle I wanted to purchase and my budget. We used all means of communications (text messaging, internet shopping, and telephone conversations) so I could purchase my vehicle as soon as possible. My sales transaction was completed Wednesday, May 06, 2015. I applaud Nikki for her patience and excellent customer service skills. I am truly pleased with my purchase. Thank you Nikki and Johnathan!Sincerely, Yvonne Merritt

mking1960

May 8, 2015

KingSome people think, "service departments try to push work on you". Not Nissan of Rivergate. I have had my Nissan Frontier for 10 years now. It's in top shape thanks to Garret Daniel and Glenn Hartley. This is my 4th Nissan product. 3 are still in service. The 4th would still be except for an unfortunate texting accident by a thoughtless SUV driver. I've had some set backs and can't always get the recommended service at the higher mileage intervals. But, Garret never pushes me and I feel would tell me if it were really important. Sometimes issues arrive that are unavoidable. When Nissan Of Rivergate's phone system crapped out while I was trying to make an appointment, I got calls from Garret, AND Glenn Hartley making sure I was taken care of. Garret has also given me a coupon of his own to help with my service bill. I've never had to wait too long for my service to be completed, and have no worries that something was left undone. I used to live 12 miles away but just moved to over 35 miles away, but I will continue to go those miles because Garret, Betsy and Glenn have treated me like a real person, and their mechanics do great work. The value I get of the service and the treatment I receive is worth the extra miles.

Angel Girl

May 5, 2015

The service I received was the best. The actually acommendations provided for the customersame is outstanding. I love the fact if your wait time will be longer than you expect, there is a taxi service within 5 miles. Good reason to be dropped off at the mall ladies :)I am completely satisfied with Nissan of Rivergate.Karen

Happy Nissan Owner

May 5, 2015

My service visit took exactly the amount of time you said it would. Very comfortable waiting area. Really very easy and painless. Even though this service center is not conveniently located for me, because the environment is nice, the employees are all very helpful and friendly, I will continue to bring my car here for service. Couldn't ask for a better experience!

lorikenny

May 5, 2015

Lori Kenny The service department is top notch that I would recommend to anyone!I love my Rogue and Nissan at Rivergate!I would recommend this dealership to anyone!

patticorn

May 5, 2015

The service department arranged for me to have a rental car as the issue, which cost me nothing, was suppose to take a day to complete. After filling out the paperwork and waiting for the rental card, I went to the restroom, found a seat in the very well equipped waiting area, opened my laptop and the Service Manager, Garrett, walked back in to tell me the problem was corrected and no need to get a rental. This was a very welcome surprise and everyone there was very curtious and friendly. I would reccomend them to anyone. I also recieved a recall for my hood latch. It only took one call and the same service man, Garrett, called me back within 30 minutes and scheduled me the very next day at the time I requested to have them check out the recall. Again, excellent customer service.

BigAl1950

May 1, 2015

The Service Dept is great. They are very friendly staff and willing to help in anyway possible. I would recommend them to anyone that needs service to their vehicle.

KARYN8911

May 1, 2015

Nissan of Rivergate provided great customer service. Kudos to my service advisor Taylor Freeman, who was great in keeping me informed of my repairs, and to Linda Webb for her courtesy and great sense of humor at the time of checkout. Nissan of Rivergate you were GREAT!!! down to the donuts. :-)

algee

Apr 30, 2015

We had a Nissan previously bought from another dealer, and after misdiagnosed service found a gem of a service center with Nissan of Rivergate. Fixed the problem first time and we ended up trading at a later date for our new Altima. Everytime we come here,service is prompt and efficient. They have even given us coupons when we forgot our own. Really like this place and recommend highly.

bbenson

Apr 28, 2015

I come from a Nissan type family that's all my parents owned because of the reliability of a Nissan. I now am a young professional and bought my first new car from Nissan of Rivergate. This was a great choice due to the relationship after my purchase. They make sure you are taken care of when your vehicle needs maintenance. They were friendly, clean, professional, and very fast. I would highly recommend using them to service your vehicle. Bowman Benson

chrisz

Apr 28, 2015

They are very helpful. The staff is always friendly. I have never had to wait more than 45 minutes for any service work. Christopher Z.

dredozer

Apr 28, 2015

We have purchased two vehicles from here and the sales team and management did all they could to get us in what we wanted and at a price that was fair.

jeanettew1224

Apr 28, 2015

I was very happy with the employees that help me at Nissan of Rivergate Service Department. One thing that makes Nissan of Rivergate Stand out is that all the staff in all the areas of the service center are great.. from the cashiers and the young man that gave me a ride to my job and after they call me to let me know what was wrong they send the young man back to my job to pick me up and then he took me to rent a car with no problem now how good is that just don't get no better than that. Thanks Nissan of Rivergate.

John Gray

Apr 28, 2015

I took my Altima in for service, and this dealership did a complete job in very short time, and on time as promised. The cost was very reasonable and quality of repair was perfect as usual.

Kudos to Nissan

Apr 28, 2015

Kudos to you Nissan of Rivergate Service Department!!!!One thing that makes Nissan of Rivergate Stand out is that all the staff in all the areas of the service center are great.. from the cashiers and the young man that ask if he can get anything for the customers waiting for their service to be complete, you are as important to the staff as your vehicles are..Thanks to all of you!Patsy U

lewis

Apr 28, 2015

I had to take my car in before the oil change was due as I was going on a trip that would have put me over the 5000 mile oil change time which would have happened in another 300 miles. They took me right in right away and made sure everything was checked out completely. Everyone who worked there said hello and wanted to know if they could help me with anything. One of their people just talked to me for several minutes and answered all of the questions I could think of to ask. His information helped me understand a few things I didn't know about my car. I could not have been happier with the service I received from Rivergate Nissan. I felt their attitudes were sincere and hart felt. Thank you for taking care of me and my car.

majorlove

Apr 28, 2015

Took car in late Friday evening. The young gentleman took care of me my usual person Ms Betsy was gone home. The guy looked up previous info, took me to Barbie to get loaner car. I had mentioned to her I liked the rogue's she asked if I wanted to drive one home I was like sure. Everyone is always so friendly and courteous. Always asking if you need anything while you wait. Yes I could take my car somewhere else but I wouldn't get the smiles nor the friendly service...

Me

Apr 28, 2015

Fast in fast out- When they commit to a 30 minute oil change it is 30 minutes. Just an overall fantastic experience at a car service establishment. Garret was great

peggyc

Apr 28, 2015

this is the most oraganize service department I have ever experance the worker are very experpence in also friendly and also the waiting area in very comfortable.

titanfan

Apr 27, 2015

Have had my Versa service at this location several times since I have own it.(2011)They have always been honest with me. If I need something other than what I came in for they were not pushy about selling other service. Make sure to see the service manager he is always nice and friendly. Kudos to the service advisor Betsey she has been great every time I have been in. I will continue to have them service my Versa for a long time.Larry

Rebecca

Apr 22, 2015

My experience with the service department at Nissan of Rivergate was great. They were courteous and completed the oil change and tire rotation in a timely manner. The waiting room was pleasant. I will use them again.

SilverNissan1

Apr 22, 2015

One of the things that makes Nissan of Rivergate stand out over all the others is I'm greeted by my first name by everyone, everytime. It is not just the service advisors (Garret & Becky), but the cashiers (Barbie & Heather), warranty administrator (Jodi) and customer service (Linda).There are two dealers that are closer, but I choose to drive an hour to have all my service done at Nissan of Rivergate.Bryan Newman

joe davenport. Wildcat fan

Apr 21, 2015

love the service. Also,very knowledgable about the cars. And also very friendly. The only thing I see that would might help out your staff is less paper work. Joe davenport

Lawson

Apr 21, 2015

My scheduled oil change had to be done a month earlier than scheduled, but was still able to get in fairly easily. Complete within a hour. Nice waiting area. I will return again for future service. The email reminders were very helpful as well.

RDCTOR

Apr 21, 2015

My routine service was awesome. It is a little further to drive but, it didn't take more than 30 minutes and there is a nice area to wait with drinks and donuts. It is very refreshing and the people are very courteous.... I will get my oil change and tires rotated and anything else there!!! Way to get my business... Rita Freeman

Rick from Goodlettsville

Apr 21, 2015

Every time we've taken our Sentra to Nissan of Rivergate for routine maintenance, they've delivered excellent customer service...as well as timely work. The prices are fair and they often offer coupons or other specials which make the experience even better.The building is clean, the employees are friendly and professional, and the overall experience was pleasant. Customer service is a lost art today in most places, but the service department at Nissan of Rivergate is still in the business of genuine service with a smile.-Rick F.

oldguy15

Apr 17, 2015

The routine maintenance work on my Altima was performed on time and it appears the mechanics did a good job. It was very easy to deal with the service rep. The use of the rental car saved me from spending half a day in the lounge waiting for the work to be completed. All things considered, it was a pleasant experience.

janscott86

Apr 16, 2015

My scheduled oil change was done on time and complete within 30 minutes. I was highly impressed and will return again for future service. The email reminders were very helpful as well.

hillel713

Apr 15, 2015

This dealership has been a favorite from the date of my new 2010 Rogue purchase on my birthday, July 13, 2010! I did not know the process would be so quick and smooth such that a car was brought to this location from another area, and I drove away on my birthday...what a gift to myself to occur on my special day. I was treated with all respect and courtesy, and have continued to enjoy that relationship for each of my service visits (every 3 months) since 2010. The service appointments are made professionally and easy online or via phone. The waits are relaxing, comfortable in a cozy waiting area and never too long. I am very pleased with this company and absolutely pleased with my car. I love Nissan cars, and this dealership takes all the worry out of owning one., Thanks Rivergate Nissan!!

jessicad917

Apr 14, 2015

Nissan of rivergate is extremely efficient with their service. They value my time by servicing my car quickly and effectively! Everyone is also so nice!

tamela hendricks

Apr 14, 2015

I have been with Nissan of Rivergate for 5 years.I have enjoyed my time with them.They have excellent serviceTheir service department is the best I have ever encountered!!They always make sure I am taken care of and have everything I need!!!Each time I have brought my car in for service I have always been greeted with a smile and a kind word.I love Nissan of Rivergate and now that my vehicle has been paid off I am thinking of purchasing another for my teenage daughter.I absolutely love Garrett, J.R., and Betsy as well as everyone else in the service dept.Wouldn't think of going anywhere else!!!Thanks Nissan of Rivergate!!Tamela Hendricks

wanrose4

Apr 14, 2015

I have a 2006 Nissan. I have been coming to Rivergate Nissan every since I got it. It still runs really good. Haven't had any problems except one and it was towed and corrected promply. I never had to pay any extra or for the tow. I love the people that work there, they have become my friends. Of course I have my picks like anyone would. JR and Betsy have been the ones I have more contact with and they are great people. I love coming to Rivergate Nissan.

Graham, Mimi 3

Apr 13, 2015

Service department was very professional, friendly, answered all my questions. Service was done very quickly. I couldn't ask for a better experience. Every visit to the service center has been excellent.Cindy

ebshockley

Apr 10, 2015

I bought my 2014 Nissan Altima in April of 2014. I have had my first oil change and have an appointment for my second one next week. Meanwhile I had a tire that was losing air and I was planning a long trip. I was able to make an appointment online to have the tire taken care of right away and make an appointment for the oil change. The service department keeps me informed online with confirmations, reminders and prices to expect. The waiting room is always neat & clean and has coffee & donuts available. Everyone I have encountered so far has been pleasant and helpful. Evelyn Shockley

Ashley Hoover

Apr 7, 2015

I own a 2011 Nissan Maxima and always have it serviced at Nissan of Rivergate. Betsy has always taken care of any need that I have had. I recently had an oil change appt and was running late due to being stuck in traffic. Betsy was more than accommodating when I arrived and completed my oil change and tire rotation and still managed to get me in and out quickly. They are the best! Everyone always greets me by name and Makes me feel welcome. I know I can trust them to take care of my vehicle.

rock1932

Apr 7, 2015

Service-Nissan of Rivergate-The problem was a need for a cataylic convertor replacement. On the firist visit the problem was found promptly and appointment made for actual work. I was forced by my schedule to make appointment change and all efforts were made to accommodate my schedule. On the day of the appointment tke work was done promptly with consideration and courtesy. This is typical of the high level .os service that I always recieve from this organization.

rogue girl

Apr 7, 2015

I have bought two Rogues here. One in 2011, and another in 2013. I always research information regarding price, quality, and reliability. That is why I have bought Nissan cars for more than 20 years. That is also why I came back to Nissan of Rivergate when I wanted to replace my 2011 Nissan with a newer one with a built in camera for reverse. I can recommend them to anyone who wants to talk with people who will listen to all of your questions and explain what you want to know without talking down to you.

debbie

Apr 6, 2015

I came to RIvergate Nissan service lane one Saturday morning because my hood release button stopped working. As soon as I entered the bay I was greeted and the problem began to be resolved. It took less than 10 minutes and I was on my way...but this is normal operating procedure for them...the guys are nice and really go out of the way to help solve your problem.

gtw37076

Apr 6, 2015

I always look forward to having my 2007 Altima serviced at Nissan of Rivergate..I take a book with me, and sit in the customers' waiting room .and relax and read while my car is being serviced. They are dependable and trustworthy, courteous and friendly, and their charges are very reasonable Gordon Whitely

New Nissan2015

Apr 6, 2015

I had done my research prior to going to Nissan of Rivergate and was pretty sure of the vehicle I was going to purchase. When we arrived we were immediately greeted and the sales person really listened to our needs. He helped us select the right vehicle for our family without high pressure sales tactics. The process was seamless and a very positive experience. I would highly recommend them to everyone!

Petty

Apr 6, 2015

I will have to say due to service department being out of parts needed for recall, I had to make second trip. When I made my second trip, they were very knowledgeable of what I was there for and took care of problem in a very short time.

zonker23

Apr 5, 2015

This has become my go-to for routine service, after years of using various quick-lube places. The wait times are short, and the work is done quickly. So far everyone I have dealt with has been friendly and professional, and the prices are competitive.

monk68

Apr 3, 2015

I've always received great service there. They are friendly and they explain all you need to know about what they are going to do to my car. They always get my car out in no time. They listen to you when you explain the trouble you are having with your car.

QueenR

Apr 3, 2015

Excellent service from the time you enter the bay until you leave. The friendliness of the staff is exceptional. The wait time is great and the donuts are delicious.

Jewelzb

Apr 2, 2015

Well for starters I actually did not purchase my Altima from this location; I brought it from my hometown dealer, but I live near the Rivergate location and that is always where I take my car to get serviced! Honestly it I had it to do over I wish I would have purchased my car from Rivergate. The staff is always so very friendly, never any hidden cost, or long waits! I have always had excellent service from this dealership !

lindadale45

Apr 2, 2015

Nissan of Rivergate has the best service department hands down. I wouldn't ever consider taking my car anywhere else. I recommend them to my friends and family.

tabnance

Apr 2, 2015

the experience was great, service tech was exceptional. Everything was done to my expectation, the vehicle was ready pretty much about the time given by the service tech.

TammyD

Apr 2, 2015

I purchased my Nissan Murano from another dealership, but after a couple of unsatisfactory trips to their service department, I decided to try Nissan of Rivergate and I am so glad I did. As a customer of around 4 years I can say without hesitation that the quality of work is outstanding and the customer service is excellent! I would put the Nissan of Rivergate service staff up against anyone. The customer truly comes first and I have never had an unpleasant or unsatisfactory visit. I am very happy I found the Nissan of Rivergate Service Department - this group is the best!

TRICIA61

Apr 2, 2015

that got me the day I call and I was out in no time. the wait room was very nice too. I thank to thank for getting right to me that day. nice know you can call the will try to get you in that day.

Juking Pepper

Mar 30, 2015

Hi, my name Is MeLanie Underhill. Recently I had an oil change and a recall serviced. Everything went wonderful the recall matter was quickly tightened down and a short wait was very well entertained by salespersons with a quote for tires, looking for future purchase of vehicle for my husband. Everyone is always so nice and friendly there, it"s like the old "Hometown" environment! Thank You for your time and Rivergate Nissan for being so near!

mmayfield_mpc

Mar 30, 2015

Nissan of Rivergate believes in service after the purchase not only do they give you two free old changes upon your purchase when you bring your vehicle in they seek out things without you even having to ask. When I brought my vehicle in for the second oil change the auto down function for both my front windows had stopped working. Before I had even had a chance to call to request they look at it, they had already fixed it.

Ronaldc

Mar 29, 2015

Brought the SUV in for and oil change and was notified of a recall by the friendly lady in service. While waiting I ran into the sales person that sold me the SUV several years ago. Zach still has a friendly non-pushy attitude and a pleasure to talk to. After a short time my vehicle was ready and we were on our way.

fgyebi

Mar 28, 2015

Is my pleasure to say thank you again for the work you guy's do at your establishment I will always take your place to the first and recommend you . time of appointment to work on my truck was on time and time to pick it up was very good , friendly people and people who know what they doing very well explain things thank you again.

Versa girl

Mar 28, 2015

I needed an oil change fast because I was going out of town for a family emergency and I was so happy when The guys in the service center got me in quick. I only had to wait 25 minutes, they were a little busy but I got in and out fast! I want to thank thee guys there for their great customer service. I will definitely be back for another oil change! Best experience I've had in awhile with service centers!

Zander Koallick

Mar 28, 2015

When I first moved to Nashville I needed to find a service department for my 2012 Nissan Rogue. As a stranger in a new city I was uncertain where to turn and, after searching reviews, I decided to give Nissan of Rivergate a try. I haven't had my car serviced anywhere else since (despite living in central Nashville and working in Franklin). The service is quick, done well, and easily scheduled; the staff is friendly and incredibly hospitable. I would highly recommend this service department to anyone with a Nissan.

Jennifer Williams

Mar 27, 2015

Smiling faces, Great service, Very efficient with my time, I have always gotten a service appointment the day I call. They even loaned me a vehicle when mine had to stay for a few hours.

frankiedoliver

Mar 26, 2015

I have purchased 2 new vehicles from Rivergate Nissan in Madison,Tn. Zach Nguyen is My salesman and will be on my next purchase. Trust is a Big thing with me. The Service department is Top Notch and has always treated me as if I Own that Dealership. I look forward to every service appointment with Both of my cars as It changes my outlook on the day. That's why I schedule my service as early as possible. Lol. OK. When I find something that works, I stick with it. These People work.

Norwood

Mar 26, 2015

Fairly priced, quickly done, and great work. They made sure my little versa was up to date on everything and even gave me heads up about what service I may need to expect coming up. Had me in and out back on the road in no time!

PhredTN

Mar 26, 2015

We came in for an oil change and was in and out as fast as some Quick Lube Shops . . at about the same price OR LOWER !

rogerbayne

Mar 25, 2015

The customer service I have received from Rivergate Nissan is excellent. They are very attentive and professional. They discovered an issue that would have been expensive to correct had it not be discovered this early on.

Becky

Mar 24, 2015

CAT LOVER "GREAT SERVICE" Very friendly staff. The waiting experience was a very pleasant one. The coffee and donuts was a nice thing because it was early when I arrived. Very fast service and they did everything I ask for and even more. A very clean dealership and very professional operation.

Doglover

Mar 24, 2015

The customer service I have received from Rivergate Nissan is excellent. They are very attentive and professional. Even the service waiting area is pleasant. So far I have been pleased with all of my experiences with this dealership.

Norwood

Mar 24, 2015

I'm normally very guarded going into a car deal as most people are. Rivergate Nissan really does put customers first and look out for your best interest.

springer

Mar 24, 2015

I really enjoy working with the Garret and the team they are wonderful, when ever I go in I received the up most respect and service keep up the good work

Tamasa

Mar 24, 2015

The service here is great. The employees go above and beyond especially JR. Richardson, he always makes sure that I know what exactly what is being done to me car. Service with a Smile At Nissan of Rivergate!!!

AngeliqueEarly

Mar 23, 2015

We went in to look at the Rogue promotion going on and with our 2002 Saturn to possible trade. We loved the car but of course had a budget. They were willing to work with us to help us out. When we got over whelmed by numbers they let us step away for a bit and clear our heads. When we came back they gave us the simple break down like we asked and we walked away with a new car. Rodney Jinnette and Fred Williams were willing to explain everything to us and work with us. And Angela Perry was kind and put us at ease with what were were doing.

Cetrice79

Mar 23, 2015

The service here is great. I don't wait for long periods of time. I'm glad I bought my car here and use the service department which are very friendly and helpful

offsidestn

Mar 23, 2015

I took our 2007 Versa in for a Check Engine indicator diagnosis. Our service adviser Garret Daniel called me with the expected Sensor diagnosis but also advised me of a "Low Pressure" event discovered in the Transmission Control Module. If was a minor event with extremely short duration, and only occurred once so Garret & the Technician did not think that there was anything to worry about but since we have ~ 145K on the Versa getting close to the CVT Fluid change point we thought it prudent to go ahead and have the fluid flushed anyway. We weren't pressured to have the Fluid changed at all but discussed the alternatives with Garret and made the decision based on their honest input. Before dealing with Rivergate Nissan, my wife and I had never felt like a dealership Service Department was being honest with us. Rivergate Nissan has changed our viewpoint.

rogue

Mar 23, 2015

I really enjoy working with Betsy she is always ready to help we have been dealing with Rivergate Nissan for several years we had a 2012 juke and now have 2014 Nissan rogue. They are always willing to help you when you need service and answer all questions you have, always work with you to get you the best prices for the service you need. We are very pleased with Nissan of Rivergate service dept and would recommend them always.

Lovabletngirl

Mar 22, 2015

I've had nothing but a good experience at the Nissan of Rivergate service department, even when there was a mishap, things were taken care of with no problem at all on my part. Everyone there is very friendly and helpful. I've had the best experiences when Betsy takes care of me. I've definitely had conciderably better experiences than at Serra Chevrolet dealership!

GRADE4

Mar 20, 2015

I AM 73 YEARS OLD, AND HAVE BEEN BUYING NEW CARS SINCE I STARTED TEACHING IN 1964. NISSAN AT RIVERGATE IS THE NICEST SERVICE CENTER I HAVE EVER DONE BUSINESS WITH. I HAD 2 MERCURY COUGARS FOR 20 YEARS. EVERY TIME I HAD MY CAR SERVICED, IT WAS A NIGHTMARE, SERIOUSLY.EVERYONE HAS TREATED ME WITH SUCH KINDNESS AND RESPECT. THEY SEEM HAPPY TO TAKE ME ACROSS THE STREET TO DOLLAR GENERAL SO I CAN BUY GROCERIES WHILE THEY SERVICE MY CAR. EVERY TIME, A VERY NICE YOUNG PERSON HAS DROPPED ME OFF, PICKED ME BACK UP, PUT MY GROCERIES IN THE VAN FOR ME, AND UPON RETURNING TO THE SERVICE DEPARTMENT, TRANSFERRED ALL MY GROCERIES OVER TO MY TRUNK. THE PRICES FOR SERVICE HAVE ALWAYS BEEN FAIR, THEY HAVE ALWAYS EXPLAINED WHAT WAS DONE TO MY CAR. IF AND WHEN I EVER BUY ANOTHER NEW CAR, I WOULD CERTAINLY DO SO AT NISSAN AT RIVERGATE...THE BEST EVER... MAINLY BECAUSE I NEVER WANT TO DEAL WITH ANY OTHER SERVICE DEPARTMENT ANY WHERE. I HAVE TO SAY THAT ZACH NGUYEN WAS AN AWESOME SALESMAN. THE BEST EVER...I NEVER WANT TO BUY ANOTHER CAR FROM ANYONE BUT HIM. MY 2012 NISSAN ALTIMA IS MY VERY FIRST EXPERIENCE WITH NISSAN AND IT WON'T BE MY LAST. SINCERELY, MARIANNE WYATT

TracyCubr

Mar 20, 2015

This place is awesome. Every time I come in to ask even the most simple questions about my car from a small noise only I can hear to which tune up do I need everybody is always so helpful. They don't try to sell you on stuff you don't need even if you think you do. I always leave with a smile and that says a lot toward their employees and the great customer service. LOVE THIS PLACE!!!!

charles51

Mar 19, 2015

The service was very fast. All the service people were friendly, and took me straight in, very little time wasted. The waiting area was very nice and the asked if I wanted some coffee, There was fresh donuts which I enjoyed one. The whole time there took under an hour and I was on my way.

Letterman50

Mar 19, 2015

My experience with Rivergate Nissan service department was excellent they treated me fair they treated me with respect and I would certainly recommend the service department at Rivergate Nissian to all my friends and family! Linda Webb is the Bomb btw.......??

Cindy J

Mar 18, 2015

Nissan of Rivergate has a great service department and staff. Service is easy to schedule by phone or internet. Quick service and a very nice waiting area.

Cps

Mar 18, 2015

Nissan of Rivergate service department does a very good job servicing my titian. I would recommend it to anyone needing their vehicle worked on. The staff is nice and the service is done right.

Jackie21164

Mar 18, 2015

I had looked at this dealer for few weeks before deciding to buy a new car, I had seen the Nissan Juke before and really liked the look. The 1st person I met there was Chris Mullins, Very nice not pushy which was comforting to find. While being shown the differences of models Rodney Jinnette introduced himself and again NO pressure just Great Family Friendly service, Patient, Caring etc. I settled on what I wanted and the process went very well thru Finance and Delivery. I met Angela Perry while there and again another Kind, Family Friendly person, This was surely the best experience I have ever had at a dealership. I surely will tell everyone I know who is in the market to buy to shop here and deal with these people. I look forward to many years of loyalty.Jackie L Walton 615-500-0821Matchless Transportation Limousine 615-620-LIMO

psgretsch

Mar 18, 2015

Nissan of Rivergate is the best! Always friendly, professional, honest, and informative. Several times they have gone above and beyond just "routine service". I really appreciate that these days.

DeAnn Granderson

Mar 17, 2015

I was overwhelmed with the wonderful treatment displayed by the service team and greeters at Nissan of Rivergate. Not only was this my first experience at this dealership, I was also a walk in customer, i.e. no appointment. Most service departments at dealerships provide a bit more of consideration for time and service for those with appointments versus walk ins. Totally not the case at Nissan of Rivergate. Once I entered the heated drop off corridor (it was 18 degrees that day), I was greeted sincerely and treated as though my vehicle was their only focus. The waiting area is roomy and quite relaxing. There were about six customers there when I entered. My vehicle was serviced in less than an hour and ironically enough the six people there before me either had their services completed or were in the process of checking out. My entire experience was optimal!

chsowers

Mar 16, 2015

Service Department was extremely fast. I scheduled an oil change on their website. Brought it in, and they were done in 20 minutes tops. Very easy.

Tjclarkfork

Mar 16, 2015

I schedule my service online, the service team always get my car in and taken care of on time. The team at Nissan of Rivergate is consistent in all areas of their business! they provide great customer service as well as have professional & knowledgeable staff. They have straightforward pricing and make the service and maintenance process a painless, stress-free experience.

reed1729

Mar 14, 2015

I love Hays Nissan this is the great place for anybody to come in and buy a vehicle. They are the best guys ever Ted is always awesome to us when we come in to see him. He so very friendly to my husband and I he's like family, we have bought the last 3 or 4 cars from Hays Nissan. Robert was great and Trisin sold us the Nissan Rogue 2014. Amazing trip to your place every time we come in at Nissan.?????????? Ted made this all happen for us to buy our new vehicle. I thank all of them for the help they give us in making it work out for our new ride.

Harlan

Mar 13, 2015

I have been to a lot,s of dealership an this is the best dealership ever got to deal with.The manger Ted is a super good guy. Have told other people about how good to deal with.This is my 3rd vehicle from them an the ones I deal with have all been great. An Betsy in service has been good to help us ever time we had a other two cars down there. We have other dealership closer to us but we keep coming back to Nissan of Rivergate.

Lakesha

Mar 13, 2015

I love to visit this dealership. Not only do they provide great service fixing my car but the customer service is the best around. I actually drive 35-40 minutes to get my oil changed because I refuse to go anywhere else. I am a satisfied customer. -LaKesha

Erika Reid

Mar 12, 2015

Every employee was kind and helpful. This was my first service here and I am very pleased.

Aerofansue

Mar 12, 2015

We have been coming to Rivergate Nissans service department for years for our Nissan vehicles. Hands down best experience we have ever had with any service dept. We trust them they are honest, friendly, always give us a great deal. Everyone from the service reps to the cashiers are excellent they truly care about their customers. We recommend them to everyone we know. We like them so much my husband recently brought his BMW Z4 to them for service and as always stellar service!! We will never go anywhere else!

Mitch

Mar 12, 2015

I'm on my second vehicle from Rivergate Nissan. First, Rogue, second, Frontier. I'm more of a truck man. With the Frontier, 3rd oil change cost only $2.00 with the collected points. Cool, huh? 1st two were free. Glenn is good to keep me with current coupons by email. Betsy is always quick with a warm smile and helpful with suggestions. They know their stuff! My kudos to the service department. Mitch

stacyparks26

Mar 12, 2015

I had a issue with my car for a year and went to different shop to try to get this loud sound fix. No one could figure it out. So my mom that is a Nissan owner also suggested that I go to a Nissan Dealership. So I did and they had fixed the problem was. Been going there since then.

wink

Mar 12, 2015

NIssan of Rivergate is the best dealership service center that I have ever been too. Garrett is like family to us....Precise, professional, and friendly with every visit.... He treats my entire family like we are his family.... always looking out for us and making his best recommendations.

Charles Wood

Mar 11, 2015

Mr Gaddy was an amazing person to deal with throughout my experience. From the moment i showed up his main concern was finding the right option for me. not pushy, always helpful in showing me more options and I ended up with a much nicer truck than I first looked for. Great experience and look forward to coming back!!!

cortbak

Mar 11, 2015

Rivergate Nissan has the best Service Department that I have ever worked with. They are extremely knowledgeable and very pleasant. They will give you options that you need in order to be able to get back on the road safely without breaking the bank if possible. Betsy Newman is an exceptional Service Representative who always goes above and beyond to ensure your vehicle is safe and reliable! Because of their impeccable service, I bought another Nissan from their Sales department who were also great to work with! I will not go to any other Nissan dealer!

Mw62

Mar 11, 2015

Friendly ,no presser, knowledgeable service advisors.It is Easy to make online appointments.Told me the repair would take between one hour and one hour and fifteen min. It took One hour and ten min. So it was right on the money.Love the doughnuts and coffee/tea.Offer free wifi. Love the coupon book and their rewards program.If their sales dep. and customer service dep. is like there service department I would not hesitate to buy a car there.

chhhhhh

Mar 10, 2015

My first experience with Nissan Rivergate service department was several years ago when I brought my son's truck in. I remembered that I was treated very professionally and the people were very friendly and helpful. Now that I own my own Nissan truck, I find that the same can be said for the department today. It was an awesome experience and will be using them for all my future needs. Thank you! Cathy Hopper

howard

Mar 10, 2015

service was good ,friendly environent to bring auto in for service.in the near months ahead i will be looking for a good deal on new car

JukeGirl2014

Mar 10, 2015

Need to have my Juke service (due to recall notice) with my hectic work schedule I was not able to really make an appointment. I received a call from Nissan Rivergate concerning another matter but before ending the call I mention my recall notice and ask if I could bring it in to have it serviced. The person I spoke with told me to come on and they would take care of it.On the NOTICE it stated that it would at least 2 to 3 hours..(only vehicle so I would have to wait).I arrived at the Service Center with my gadget and at this point I decide to go ahead and have the oil changed and tires rotated. This is the good part within an 1 hr. and 20 min give or take a few minutes I was back on the road. For me this was Excellent...( I did not have appointment). Each time I have taken my car for servicing I have had nothing but Excellent service.

TJ

Mar 10, 2015

Everyone was so very friendly, explained every thing they done and the cost. Even when I decided to add work done on my car after they were finished, they took it right back and got it done quickly did not have to return. would recommend to all my family and friends.

watermedic

Mar 10, 2015

I have always had received excellent service at the Nissan of Rivergate. I would highly recommend this dealership for service to anyone. They are always top notch. Last time I was there I was told a couple of hours to complete my service, but I was only there an 1 1/2 to 1 3/4 hours total. Last service I had was my 45,000 mile service for my Nissan Titan. Betsy is great to work with. I highly recommend them.

cashford

Mar 9, 2015

As a woman, it is comforting to know that when I take my vehicle there, it will be serviced efficiently and without hassle.Everyone is always friendly and professional. I bought my truck 3 years ago and have not taken it any place else.

coach hambrick

Mar 9, 2015

We purchased our new Pathfinder from Nissan of Rivergate in January of last year. We selected them because we are currently driving a Nissan truck we purchased from them in 2002. It's odometer features 329,000 miles and the truck is still running great.We have dealt with them several times since 2002 and have always received excellent treatment. During this time we have worked with most in the service department. Their service department is great. We consider them as our dealership.

DonTalley

Mar 9, 2015

Totally satisfied with service. Quicker than previous service at other retailers. Comfortable waiting area. Nice employees enjoyed a good cup of coffee while waiting. You will like their service and attitude.

Jeppie615

Mar 9, 2015

Nissan of Rivergate has a top of the line service department. The customer always comes first! They always have coffee and donuts for customers while you wait!

MIKIETH53

Mar 9, 2015

Service was GREAT Awesome Service Staff and very helpful Next time i purchase my next Nissan i will come here First my Frontier was read when promised

BAMA

Mar 8, 2015

Great customer service and friendly environment....I recommend this shop for anyone that may require anything to do with service, parts, or accessories, enough said.

nissan

Mar 6, 2015

I have had nothing but great service from Rivergate Nissan since I bought my Nissan last year and will continue to have all my service there in the future,, Rick

Kelley H

Mar 5, 2015

I bought a Nissan Juke last year and have been getting it serviced here ever since. All of my experiences here have been amazing. The staff is very friendly and knowledgeable, I never have to wait long for my car to be ready, and the waiting area is very clean and convenient. I have a lot of confidence in Nissan of Rivergate.

crystal patterson

Mar 4, 2015

Happy with new vehicle purchase. good price on new altima .

Nissan

Mar 4, 2015

great service all around. nissan rivergate is far surpass any other dealership in tennessee. I strongly recommend nissan of rivergate over any other. all departments are outstanding.

Kristin C

Mar 3, 2015

I've been having my car serviced here since 2010. The staff is very friendly and knowledgeable of the cars they service no matter the make. My car is always ready in a timely manner and I will continue to tell other people about this amazing dealership!

mack

Mar 3, 2015

I have bought several vehicles at Rivergate Nissan - Buying process is just great, and the service department with online scheduling is awesome. ;) Yum on the donuts, and coffee.

tony m

Mar 3, 2015

I have only been bringing my vehicle here for service going on two years, and I am very happy with everything thus far. The staff is very helpful and knowelgeful of my vehicle.and always professional.Rivergate Nissan have gain my buisness for years to come. Thanks!

Greg B

Mar 2, 2015

This was not my first visit to Nissan service they do all my oil changes on my quest and any other work I might need they have always had top notch service each and everytime

Hank172

Mar 2, 2015

I enjoy taking my car here because it is easy, painless and the service people are friendly and helpful. The service lounge is comfortable, but you won't be there long because the service is fast.

Jenny

Mar 2, 2015

Ted Williams and Jeff were great. Worked with us in every way. Highly professional. Friendly and went out of their way to make us comfortable with decision.

lorie

Mar 2, 2015

my husband and I have been coming to Nissan of rivergate for 7 years now and this year we purchased a new rogue as well as a new pathfinder. we love the people there and the service is great:)

Gingerbankston

Feb 27, 2015

I was highly impressed with your service center. I felt welcomed, and I was their #1 priority! Can't wait for my next service! Thanks!!

JackieJ

Feb 26, 2015

When something or someone is exceptional, I believe it should be acknowledged. Nissan of Rivergate has totally changed my opinion of car dealership service departments. They have clearly held on to the old school value that the customer comes first. Recently, in the middle of the citys snowstorm, I found myself (and my dog) stranded at a gas station. I was frantic. I called the service department and spoke with Glen Hartley, who told me what to do, and what to do in case that suggested solution did not work. He took all FIVE of my frantic phone calls without me sensing any frustration on his part. He clearly realized what a woman stranded may feel. To make a long story short, I made it into the service department and was even allowed to take my small dog into the customer lounge. Frankly, I thought we were going to have to wait outside in the cold. My problem was addressed and I left with a sense of confidence that my car, my dog, and myself were in good hands. I have even recommended this service department to people who dont own Nissans. Thank you, Mr. Hartley and all the folks in the service department.

Jnwagwu

Feb 26, 2015

I can not believe it has been 17 months since I drove my Nissan Rogue out if the Nissan Rivergate Parking lot. From Larry the sales agent to the service crew to the accounting staff, I have enjoyed courteous, transparent and very professional service from this dealership. The service repair crew have been very exceptional. They are timely, explains details of repair or what is needed and allow you to decide if you want it or not. Even when I do not make appointments and just drive in for oil change, they have been very unselfishly accommodating. I would recommend this dealership to anyone. Since I bought my car, my credit rating has improved tremendously. So, I say thank you to NISSAN OF RIVERGATE

Lawanda

Feb 26, 2015

I have been using River gate Nissan service center since 1-1-14 when I bought my 2011 Juke! Although I bought from car max, they honor my warranty ,and so far repaired 2 recalls and numerous oil changes, tire rotations, not only do they do excellent work.. But their service reps are above and beyond helpful.. Always making sure I am not inconvenienced! I am grateful to know I can depend on the same service every time I go there!

Norine53

Feb 26, 2015

I have lived in Madison, Tn for 5 years this is the only Dealership I will trust with my Xterra(2004).First off they know me and my car , when you can walk into a dealer and they can address you by either your Sir name or first name that is a big plus for me, when I think of how many people they service but they took the time to get to know me ,that makes my day, The service is he best in town second to none.I mainly work with Betsy( she is a doll very sweet) however Garret and JR. are fantastic as well.When you go into the waiting room don't be surprised if you bump into Keaton who's main job is to keep you happy and satisfied while you wait on your vehicle he is always ready to bring you popcorn or water just to make you stay the best it could be.Are you ready to leave well the girls who give you your paperwork couldn't be nicer they let you know the services you've had done the cost and even let you know if you have any monies from your " Nissan of Rivergate Rewards Card".( if you don't have one apply for it on your next visit this card has saved me money on all my visits)Getting into your car? They have kept it clean by putting in floor mats I tell you you couldn't ask for better service.I must give thanks to Glenn( Service Manager) for putting together such a FANTASTIC team that I am a part of. I'm just one of the family to them from Glenn to Betsy to Linda to Garret to JR to Keaton.So if I where you the only place I would take my car in the State of Tn is Nissan of Rivergate.I almost forgot the donuts and coffee/ tea aren't bad either.Thanks for taking the time to listen to me.Sincerely Norine Mitchell

donnie rhodes

Feb 25, 2015

Gaddy was great to work with and made our purchase easy. .................

jdw

Feb 25, 2015

A great dealership to deal with. They take care of my car needs.Prompt service, and polite and honest employees. I will be glad to recommend your dealership to others.John D Woodard

Kanisha Booker

Feb 25, 2015

My experiences with the service department at Nissan of Rivergate has been a pleasurable expirence and I would recommend it to anyone. It was ready on time as promised.

mwebster_1

Feb 25, 2015

I've bought all of my Nissan vehicles from this dealership. They have an extraordinary service center. Even if you don't make an appointment, they will have you in and out in about 35 minutes. Employees are very professional and go the extra mile to explain everything that was serviced on your vehicle. Would recommend that everyone take their vehicle(s) to be serviced here.

erma tarkington

Feb 24, 2015

it was a great experience,, this was an easy transaction ..........

Gina

Feb 24, 2015

I have been using Nissan of Rivergate's service department since January 2014. I won't have my car serviced anywhere else. They are always friendly and courteous, and the turn around time is spectacular! I would recommend the service department to anyone who owns a Nissan and wants to drive it until the wheels literally fall off. They take really good care of my car and the customer service is something that is rare these days.

lfields624

Feb 24, 2015

They were great! Our car had been washed when we picked it up. And it was ready on time! I will use them every time.

Marva

Feb 24, 2015

MarvaNissan of Rivergate is an excellent dealership. Each time I visit I am greeted by knowledgeable, smiling faces. They let me know exactly what my car needs, why it is needed and the cost. No negative surprises. My car is serviced quickly as I sit, pampered in the waiting room with a TV, coffee, donuts, and assess to popcorn and a vending machine. Once I was given a cold bottle of water by an attendant. The only surprise I every have is a less than expected cost due to bonus points. Now, thats a wonderful surprise. THANK YOU NISSAN OF RIVERGATE!!

Randall Crunk

Feb 24, 2015

I have had great service here and Betsy is so nice and understanding. I have been to the service department numerous times and everything has been great!

V

Feb 24, 2015

Everyone in the service department is always courteous and helpful. JR handles the service on my car. He keeps me informed on what maintenance is needed. He keeps me on my scheduled maintenance plan. He is the best! He is the main reason I take the extra travel time to have my care serviced at Rivergate Nissan.

robert sampsell

Feb 23, 2015

very great experience... helped me out with everything... .....

asiacrim

Feb 23, 2015

I've been servicing my Nissan at this location for a few years now and I'm always satisfied with the work and the customer service. Great place to be! Very trustworthy.

Ng13

Feb 23, 2015

I've been dealing with Nissan of Rivergate since the purchase of my Pathfinder over two years ago. I have always received exceptional customer service at this dealership and would highly recommend this location to anyone looking for: 1) a beautiful and reliable vehicle, 2) a helpful, friendly and educated staff, 3) fast and top notch service. A+

Sandra

Feb 23, 2015

Love love love Nissan of Rivergate !!!I have never had any issues with getting an appointmentor finding someone to answer question. Great people, friendly faces, always a pleasure :)

Tawania

Feb 23, 2015

I would recommend anybody to them. They are very courteous and makes you feel like your the only one with complete and accurate services. Tawania McClain

whitbeverly

Feb 23, 2015

I have experienced quality customer service at Rivergate Nissan time and time again. My service advisor, Garret, always greets me with a smile and is extremely knowledgeable about my car, its parts and service. Rivergate Nissan is AMAZING!

angelic

Feb 20, 2015

I have only positive reviews for nissan rivergate, they have the best prices for all services and they offer a great rewards program where you get money off next visit and even free services for frequent customers, i have been going to them for 2 years and have never had any car problems, rudeness, or long waits. This is also the location i purchased my car from. They always have deals on tires and repairs to fit most budgets.

Gloria Lear Wade

Feb 20, 2015

Wow! A company that still backs up their product and do what they say they will do! First rate service. Wouldn't go anyplace else. Thank you!

ronnie

Feb 20, 2015

Service was excellent. Fast and promp service. I was very pleased. I would highly recommend them to anybody. I was very pleased. and would use them again in the future!

sam

Feb 20, 2015

This was my first visit to Nissan of Rivergate and I am skeptical of dealerships, but here I was pleasantly surprised. The service was prompt and very friendly and the price was fair and competitive. They found the problem right away and let me know that it was a fixable problem and not indicative of a greater problem. I will definitely use them for my nissan again. Nice Folks.

sturdivant4824

Feb 20, 2015

Great service good people to work with no pressure to buy service that is not needed they take pride in being fair to the customer great service department to work with not like most dealers who really don't take interest in there customers. Would highly recommend this dealership for all service needs.

Belinda

Feb 18, 2015

I would highly recommend Rivergate Nissan for service, I have found nothing but quality workmanship and friendly service. Waiting area always clean and staff helpful.

Letterman50

Feb 18, 2015

Service department is a happy place to deal with, people are nice would recommend Rivergate nissan to all my friends and family. I am well pleased!

Lgarner

Feb 18, 2015

My experience with the car service center at Nissan has always been positive. They have very friendly service representatives and excellent customer service. They have always done a great job servicing my car at Nissan of Rivergate for the past 11 years.

rtiski

Feb 18, 2015

I purchased my 2012 Altima from Nissan of Rivergate (also a good experience). I have received service there several times and each time has been a positive experience. The staff are friendly and attentive, the cost is very reasonable, and the wait time is appropriate. The doughnuts in the service waiting area are a BIG plus. I definitely will use Nissan of Rivergate for my Altima's service in the future.Rob Taylor

tmr37075

Feb 18, 2015

I purchase a vehicle (new) from this dealer in 2013 and was 100% satisfied with the entire purchasing process. I have since used the service/parts department numerous times for multiple vehicles and have been 100% satisfied with the service organization as well. I had the misfortune of needing to also use the body shop to recover from a serious wreck and, again, was 100% satisfied with this arm of the business.It is not often you find a dealership that exceeds expectations across the board. This is definitely one of those rare unicorns and should be seriously considered for all your automotive needs!.

timothy kozma

Feb 17, 2015

larry was an outstanding salesman very happy with dealing with him

margaret

Feb 16, 2015

I do enjoy coming to the service center (when I have to) nice, friendly representatives, great waiting area, with wonderful donuts and coffee, all areas clean. They keep me informed as to the progress of the work.

Edward

Feb 14, 2015

My experience with car service has been wonderful with every visit. Great people and wonderful customer service. I know my car has found a new home, thank you kind Nissan of Rivergate.

coco

Feb 13, 2015

My experience with customer service has always been positive and service completed within allotted time. Keep up the good work, and the friendly attitudes. Thanks.

jean miller

Feb 12, 2015

always taken care of when we come here to buy a car very nice people

Cassandra

Feb 12, 2015

This was my second service experience at Nissan of Rivergate. The service I have received thus far has been outstanding. I was very comfortable while waiting for my vehicle, and the time I had to wait was only 30-45 minutes. At my prior dealership it was not uncommon to be there around 2 hours or more. When I checked out, I was shocked to learn the total of the bill, as it was much less than anticipated. I inquired, and the cashier let me know that there was a promotion going on that would have expired before my next service, so they applied it to my bill. Needless to say, I will continue to complete all my service needs here.

Clarence

Feb 12, 2015

I recently went to Nissan of Rivergate for an oil change and was extremely pleased about the time it took them to get me in and out of the service department. They had me ready to go in about 30 minutes. I can truly say that they did a wonderful job, at a reasonable price and in reasonable time frame.

S. Andrews

Feb 12, 2015

Employees are always helpful in letting you know what services are needed and upfront cost. If you don't have an appointment and decide to drop in. they do their best to work with you in a timely manner. Thanks for the great service.

Theresa Harris

Feb 12, 2015

Great people and atmosphere. They have fresh donuts and coffee. I get my oil change and wheels rotated here. The mechanics are wonderful. The whole service department is just awesome. I couldn't ask for a better group of people.

ctrammell

Feb 11, 2015

I brought my new truck in for and oil change and I was there no longer than a hour. The waiting area is very inviting and comfortable. Best service I've experienced for an oil change. I was very pleased ^_^

michael lamb

Feb 10, 2015

Would tell anyone i know to go to him. he is very helpful. ......

Jason

Feb 10, 2015

Fast and friendly service sums it up pretty well. I trust them with my vehicle and the maintenance of it. Their prices are competitive with non-dealerships. I will continue taking my vehicle to them for all of my service/maintenance needs.

Marilyn

Feb 10, 2015

In 2010, I tragically lost my car in the Nashville flood. I went to just about every dealership in Nashville trying to find a car I could afford. Nissan of Rivergate was the only dealer that would work with me and gave me the best deal under those dire circumstances. I bought a 2010 Nissan Sentra and I loved that car. I always took it to the dealer to have it serviced because the service department was always available to help me at a time that fit in my schedule, I never had to wait very long, and everyone was so helpful to explain anything that was done to my vehicle. On January 24th, I took my car in for an oil change and ended up purchasing a new 2014 Sentra. There was a scrape on the dash and I was told they could fix it. Well, not only is it fixed, but it is so perfect, no one would be able to tell there was ever a problem. I will continue to have my car serviced here, because I'm sure I could never get better, friendlier and more efficient service anywhere else in Nashville.

rlg345

Feb 10, 2015

The staff is very friendly and the service is fast. They go above and beyond to make you happy. I highly recommend this service department.

Babs

Feb 9, 2015

I have enjoyed taking my car to Nissan of Rivergate since 1998.. I call and inform them whatwork needs to be completed and when I would like to come. There has never been any problemswith any of their work. The employees are so nice and eager to keep you informed while work is done. They have a nice waiting area for you.

hcc1973

Feb 9, 2015

The Service Department at Nissan of Rivergate has always made me feel comfortable whenever I take my vehicle in to get serviced. I appreciate their proactive approach in letting me know what I need serviced at that moment, as well as what I need to keep an eye on for the future.

candib

Feb 8, 2015

The staff is always friendly and helpful. Service is also fast. I don't have to wait for a long time for my car to be ready, it is usually ready in less time than they estimate. I like that I can schedule an appointment online, it's so easy and very convient. The waiting area is clean and they have fresh coffee.

585 Thomas Jefferson Circle

Feb 7, 2015

The service department is a great place to service your vehicle! Easy online or phone appointments, fast turn around and a relaxing waiting area. Keaton, I believe is his name, is so nice and goes above and beyond to assist you with any needs while you are waiting for your vehicle. I always get a follow up call to see how my service experience went and if anything could be done to make my visit any better. I am very happy to be a Nissan of Rivergate customer!

springjamesw

Feb 7, 2015

I have owned 3 Nissan Maximas, all bought at this location. My current one is a 2009. The Service People are so nice and friendly. They make drop off and pick up so easy. They always give good advice about the service I need and call with price before completing work. I would recommend them to anyone.

dodieheath17

Feb 6, 2015

The Service Department is outstanding. Professional, courteous, and efficient. They tell you upfront exactly what needs to be done and the price. If it doesn't need to be done, they tell you that as well. I recommend this service department whenever I can. This is my second new Nissan and I used this service department with both. I have the utmost confidence in their service and in what they tell me.

Jerry

Feb 6, 2015

the service center is always quick and friendly. I love the email notices and I don't have to keep up with the date and time of service because I will get an email.

Lisacldwl

Feb 6, 2015

This is my first Nissan. When I go for service, I really feel that they know exactly what is needed and never try to recommend anything I don't need. Very friendly and personable people that work there. Service is quick and I never wait longer than quoted.

ltburns

Feb 6, 2015

I had a recall on my 2013 Juke, I dropped my car off at 8:30a & they called me before 10a telling me my car is ready to go! I had no problem setting my appt & they dropped off/picked up at work! Check out was fast & easy! The staff is always fabulous!

Tony

Feb 6, 2015

I have been going there since 2011. I have purchased 2 cars from Rivergate Nissan and would not have them serviced anywhere else. Great service in a timely manner. I try and have an 8am Saturday service appointment and I am usually out by 9 am.

ctrammell

Feb 5, 2015

I love my car and the whole process was quick and everyone was friendly. I cannot remember exactly all the people I worked with but I would definitely recommend Nissan Rivergate to others.

JodiTJones

Feb 5, 2015

I have been going to Nissan of Rivergate since 2003 when I bought my first Sentra. I do a lot of driving so I am usually there at the service depart for regular maintenance about every 3-4 months. Betsy, Garrett and the Service Manager Glenn have always given top notch service and they have treated me like a member of the family. In a way, I am a member of the Nissan family as I bought my second Sentra at Nissan of Rivergate last year and will continue to take it here for servicing. I wouldnt consider taking my car anywhere else.

beth

Feb 4, 2015

Unusual experience had black paint on my car from highway. The service dept was very conscientious about helping get my car to detailing. Went above and beyond to help. Betsy is very professional and caring. Also the drivers that took me back and forth to my home were nice.

kay

Feb 4, 2015

Great place for car servive. People are wonderful and will help u with what ever u need done to your car. I would advise. My friends to buy a car at this dealer.

Terry

Feb 4, 2015

Rivergate Nissan Service Department makes you feel like family. They are always courtesy and eager to help you fix your mechanical problems and/or just maintian your vechile. They keep you inform as the service is being done on your car. From meeting Garret at the service counter to customer service with Linda the Rivergate experience is positive. I highly recomment Rivergate if you are interested in purchasing a new car! They will not forget all about you after the sale is completed!

hd83iron

Feb 3, 2015

Betsy was a great help on how to manage my Rewards Points. Staff completed everything very quickly. I witnessed, I believe Garret, helping a senior women in making sure all her needs were taken care of in a very understanding and patient way that made her feel good about her car service.

MickeyD

Feb 3, 2015

From beginning to end felt valued and appreciated. They value my time and money as well as a flexible schedule. The whole process was easy, efficient, friendly, thorough and professional beginning with the check-in personnel to the ladies who checked me out. I own two Nissan Rogues and thanks to the Service Department, it made selecting a second Rogue an easy choice when the time came to purchase another vehicle. Thank you! Deborah C.

A. Parker

Feb 2, 2015

The service team at Nissan of Rivergate is awesome! From the moment you call to schedule your service until the time you pick your car up from service, everything works smoothly. Garret and his team work well to make sure that what is done is done and when it is complete it is ready for you to go. Garret is always so pleasant and lets me know where my car is in the process. My entire family uses him to schedule their service. It has always been a great experience.

bigfooty

Feb 2, 2015

I purchased a brand new 2012 Nissan Cube (Bali Blue Limited!) at Nissan of Rivergate a couple years ago. I had such a great experience in acquiring this Cube (no kidding, was by the grace of luck and the team that I got it) that I decided to give the service department a shot on servicing it. Now be aware I was also originally a do-it-myself'r who would sooner let the vehicle rust than go to a dealership and spend the kind of money I would hear about from others about their dealerships charging. So the first oil change went great, second was great, and through adding parts to my Cube I got to know the service manager and a lot of his team. I have never met a friendly, more helpful, up front, and genuinely interesting team of car people in my life. These people really make me feel like I'm going to a friend or family member to have my vehicle worked on. They ensure I know what's happening, they don't give me run around about replacing the "flux capacitors" or "glove box ponies", and every time I leave there I can feel the difference in my Cube's performance. I sound like I'm blowing smoke about this team, but I'm not. From the service manager, to the techs, to the ladies at the front who process my payment, the whole experience is pretty cool. Plus they have a pretty sweet waiting area to boot. I highly recommend anyone who has issues with your current dealer give these folks a shot. If they can please me, they'll please you. -Ryan White (6'5" Nissan Cube Owner)

Larry Puckett

Feb 2, 2015

The service team and dept is great. The facility is clean. The communication is great from beginning to end and every option is explained completely. Service was quick and professional. I would recommend highly. I am a very satisfied customer!

roseann

Feb 2, 2015

i have zero complaints, with 100% satisfactory in all of my service visits to this location (which is where i purchased my vehicle and use for repairs.)

Klhogue

Feb 1, 2015

No complaints here! The service was fast and the waiting area is very nice. Everyone that works here is extremely nice and helpful. I recommend this place to anyone looking for a vehicle or if you're needing maintenance on your Nissan.

Grandpa

Jan 30, 2015

Many years ago I purchased my first Nissan because of the quality of service I received from them. My son and two daughters purchased Nissans because of the quality of service they have given me. I now have an Xterra with almost 200,000 miles on it and it runs like new. They do what needs to be done but nothing else and their price is better than I can get 3 miles away. (I drive more than 25 miles to get their service.) Anyone can sell a car but you must know what you are doing to fix one as it should be fixed. They know what they are doing and at a very good price.

BackwardsBowler

Jan 29, 2015

I'm one of those customers who will either love you or hate you. If I get what I came for without a big fuss and you provide good service.... well then you have a customer for life. I was headed to Atlanta to purchase my car and then Scott was so awesome and met the price I was traveling for so I purchased from Nissan of Rivergate. I wasn't looking forward to my first service due to past experiences where another dealer tried to sell me on a bunch of stuff or under preformed. Not the case with Nissan of Rivergate. They were faster than expected, didn't push back when I wanted to upgrade to synthetic oil and didn't charge me an arm and a leg. They are professional, fast and friendly at a fair price! Thank you!Jim

cometexp

Jan 29, 2015

I have been to the other dealers across Nashville and I always come back to Rivergate Nissan for all my service needs. My daughter has been going to the Nissan dealer in Murfreesboro and after her last experience she too will be driving out of her way to come back to Rivergate Nissan. You always feel like you are getting the best price because they go out of their way to offer coupons and other offers. I feel like they treat women and our college kids will special care and respect.Thank you!Johanna

Kristan Smith

Jan 29, 2015

They are always so sweet! And service my car fast. Went in to get my oil changed and tires rotated! I wasn't there for only 40 minutes.

lindadalecauley55

Jan 29, 2015

I always have my car serviced at Nissan of Rivergate. They have always provided me with the excellent service at a reasonable price. They are always courteous and friendly and have my car serviced on time. I would never trust my car to anyone else.

Donia

Jan 28, 2015

Always friendly with great service. I also like that they go over your service sheet and answer any questions. I will only use this service department to care for my Altima.

kparks

Jan 28, 2015

I've had great experiences at Nissan of Rivergate. Even if I'm just having my oil changed, they do a free multi-point check so that I know if there are any problems. I book my appointments online and I receive coupons from the dealership. The reception area where I wait for my service to be completed is equipped with doughnuts, coffee, water, WiFi and a TV for entertainment. Garret Daniel is awesome! I have him saved in my contacts, since this is my 1st Nissan and he is always so patient and sweet to me when I call him, since I am usually freaking out on something. Thanks Garret.

lcosby221

Jan 28, 2015

Nissan has been servicing my family for generations after generation. Not only do I own a Nissan, my mom, sister, and brother own Nissans as well. We love getting our vehicles serviced there because they prove great quality service and great prices. We also love their one to one rewards program. I will definitely continue to go to Nissan and plan on buying my son and Nissan in the near future.

Granny

Jan 27, 2015

I have always received great service over the years with the pick-up truck I used to own as well as the Sentra I now have. The personnel are friendly and helpful and the experiences I have had with them has been positive.

judysagartaylor

Jan 27, 2015

They are always very prompt and kind, Enjoy doing business with them. We have purchased 3 auto's from them and they have always treated us with the upmost respect. I would recommend them to anyone. Thanks for the great Customer Service.

LMHuff

Jan 27, 2015

When every day life gets so hectic and you know your car needs service but don't want the hassle.... Nissan of Rivergate Service Department makes simple and quick and wondering why did I put it off?? In and out within a few minutes. A+++ won't hesitate for my next service call!

Annalisa

Jan 26, 2015

From service to convenience to friendliness, they are the BEST :)Service Dept great at telling you what will be needed in the near future so plans can be made. Betsy was great at making sure I had a ride back to work and Garrett was great at getting me a tire special! Barbara in Finance Dept. LOVES DOGS and has the cutest, most heart-warming stories about her pack! Barbara also deeply cares about her customers. Jodi at checkout/cashier is one of the fastest and also one of the most caring people I've ever met! They are truly a great team :)

Grandpat

Jan 26, 2015

I bought my 2013 Titan January, 2014. Had a few issues with the truck, but the service department never flinched or asked questions when I told them the problems that I found! They were fixed to my satisfaction, and more!! I like dealing with honest, sincere folks with a sense of humor and actual willingness to do whatever it takes to make the customer happy!! The entire service team that I have had the pleasure of working with at Rivergate Nissan have always treated me very good. I was there so much for a little while that I got to be on a first name basis with most of them (issues with tire specs, not their fault)! My overall experience with this dealership has brought me back as this was my 3rd vehicle I have purchased from them!Highly Recommend you get to know these folks!Patrick Huffines

carolg

Jan 21, 2015

I always have a great experience at Nissan of Rivergate. Even if I'm just having my oil changed, they do a multipoint check so that I know if there are any problems. I have the convenience of booking my appointment online at a savings of $5. In addition, I receive coupons from the dealership. I am a member of the one on one rewards, as well, so I receive credit for money I spend there. The reception area where I wait for my service to be completed is equipped with doughnuts, coffee, water,etc. and a tv for entertainment. Garrett Daniel is awesome!

fgyebi

Jan 21, 2015

I came there without appointment the bay just open for me to enter there I met besty newman she just said do you have an appointment I said no she said don't worry I will help I just I need oil changed she no problem gave me the time like an hour which it was fine with me but I kept on adding things for her to check on my truck she stood there and said sir yes sir that alone made my day and help me to buy stuff for my truck and because that I said to myself this is a place to be and I will be back please keep up the good work guys you have my trust thank you again.

benwill

Dec 19, 2014

Garret in service is wonderful! He is friendly, helpful, and takes time to listen. Garret has gone out of his way to repair my son's Pathfinder. When I am in the market for a new car this is first dealership I will start with!

jessica fleck

Dec 15, 2014

We had a wonderful experience. Scott walked us through every step and he made it a joyful time.

Jeffrey Smithson

Dec 8, 2014

Dale was pleasant and efficient and made the deal no stress.

Mikebol

Dec 2, 2014

I have had three different cars serviced at Nissan of Rivergate, two of which I purchased new, A 2010 Murano and a 2014 Pathfinder. There are two people there that stand well above any dealership service I have ever dealt with, Glenn Hartley and Betsy Newman.Over the years my wife and I have probably had 7 new vehicles between the two of us and by the same token used several different car dealerships, so it easy to compare them. Honestly there is no comparison. Betsy and Glenn have brought dealership service to a new level. I am happy to write this review because I am grateful for the fine service I have been given by them.My last trip to the service department was a tire problem that caused me much concern. It was resolved well beyond my expectations. This is just one of several instances that have amazed me there. Thanks.

michelle trawick

Dec 1, 2014

Scott was great and he deserves a free pizza because we made him miss lunch.

Linda Mumpower

Nov 26, 2014

Very pleased with the service went out of there way to help me.

Jamie Bacus

Nov 24, 2014

We had a great experience while shopping for a new car. The employees were very helpful in answering all of our questions and they even threw in a free window tint. We were in a bit of a rush and they helped us get out of there as soon as possible. We are very pleased with our experience and would recommend Nissan of Rivergate to our friends and family.

VIRGINIA EIDSON

Nov 17, 2014

IT WAS FAIRLY QUICK. EVERYONE WAS VERY ACCOMODATING.

satisfied4now

Nov 17, 2014

After my second visit to Nissan of Rivergate and working with Betsy Newman, I just had to write.My origanl vist was last summer and the air conditioning had failed. Betsy set up a loaner car and kept me informed throughout the process of my repair. This vist was due to the check engine light coming on and then of course going off the moment I called. I was so relieved to hear Betsy was still their Service Advior, I knew things would go well. There was also a recall issue with a hood latch and I needed an oil change. Again Betsy exceeded my expectations and got me in and out in a very reasonable time. She had the mechanic do a courtesy 90K mile checkup and found no other concerns. With people like Betsy, Nissan of Rivergate will always have my business. The water boy filled his role yet I wonder if having sales and management would keep those individuals more in touch with their partons. JUst a thought!!

Kristin Erwin

Nov 7, 2014

Barbie and Heather/Cashiers worked extremely well with us when picking up vehicle.

Brett carver

Nov 5, 2014

Easy to deal with, got a great deal on a trade in.

Karen Houston

Oct 28, 2014

Barry and Larry were exceptional. Johnny was great too.

vicky waynick

Oct 22, 2014

everyone here is always very nice and professional .

RODNEY JINNETTE

Oct 20, 2014

i JUST LOVE THIS PLACE!!!!!!! THEY ARE THE BESTEST!!!!

ronald staggs

Oct 15, 2014

Previously bought Nissan Frontier here. Always a great experience.

Bethany Marable

Oct 12, 2014

always friendly and helpful quick service knowledgeable clean happy atmosphere

apaschall

Oct 10, 2014

Wonderful experience with Nissan of Rivergate! Ted Williams, the sales manager was absolutely amazing. He found the exact car I was looking for at the best price. He and Mason Floyd were very professional and friendly. If you are looking for a new or used car, go see them, such a pleasure to work with!

derek watson

Sep 29, 2014

josh showed me all the cars i wanted and never stopped until we found the car i wanted. he was a great knowledgeable sales person.

Jblackford

Sep 29, 2014

From the time we called dealership until we were out the door was less than a hour and a half. Ted Williams, sales manager, found the perfect vehicle and personally assisted us. Mason Floyd then made our whole car buying experience easy and enjoyable with his professional attitude and knowledge of our vehicle. He was a pleasure to work with and I highly recommend him. Travis in finance was also great in advising on the best rates and rebates for us on our 2014 Frontier The entire Nissan team are professional and couteous. If your shopping for a new or used Nissan, they are an excellent choice .Jeff Blackford

Diane Healy

Sep 28, 2014

Great people to work with. Very friendly and patient. I was looking for a used car, and drove out leasing a 2014 Juke. It was the best deal for me, and I am very happy with my selection. The staff at Hays Nissan Rivergate helped my through the entire process, with a smile. I highly recommend anyone looking for a car new or used, go to this dealership. I'm sure you will feel the same way.

burnis bandy

Sep 26, 2014

very satisfied with my experience with scott. will buy from him in the future and tell my friends.r

lakesha fowler

Sep 25, 2014

i had a great experience with great customer service

alice francis

Sep 24, 2014

the folks here were wonderful! friendly, professional - none of the salesman pulled the usual games...how very refreshing! what a great experience!

michael mayfield

Sep 23, 2014

The staff was very honest and helped with my needs .

Samuel and Edna Boykins

Sep 22, 2014

Process was very fun. The little man that helped was great also.

ashley jeter

Sep 19, 2014

we had a great experience. josh was very helpful in helping us find the right car..

Charles Terry

Sep 18, 2014

very happy with nissan of rivergate will always buy our vehicles here

Diane Fullam

Sep 17, 2014

Very easy and friendly people. Nissan has great reputation

mariefrancis

Sep 17, 2014

This was a very positive experience for me! I was showed exactly what I asked to see - was given the exact payment I asked for - was haggled with, shown other vehicles, etc.Everyone there, from Zach the sales person, to Barry to Travis in Finance - all seemed to go out of their way to be helpful.I will go back the next time I need a vehicle! I'm not easily impressed - but this place is a class act!!!

Justin Anderson

Sep 16, 2014

They treated me with excellent customer service on my birthday! Thank you!

CANDICE BATTS

Sep 12, 2014

MY EXPERIENCE AT NISSAN OF RIVERGATE WAS VERY GOOD. EVERYONE I HAVE CAME IN CONTACT WITH HAS BEEN VERY FRIENDLY AND HELPFUL.

Jamie Railey

Sep 11, 2014

Everything from the courtesy transportation until I drove off of the lot was amazing.

Augustine Jeans

Jun 23, 2014

My experience was the more than, exceptional, This dealership is supreme, I would rate it a 10 star.

Anna and Leonard Henderson

Jun 11, 2014

Our experience was very pleasant. We felt welcomed and not pressured. Great location. -Anna Henderson

Dannie Funderburk

Jun 9, 2014

Been great .. Gave all information we needed to purchase vehicle

Bryan Newman

Jun 4, 2014

Everyone is always very friendly and knows me by name.

Donnesha Greer

May 28, 2014

I always come to Nissan for service because they're the BEST!

Jeremy Barber

May 27, 2014

the sales team worked great together in order to get me into the vehicle that I wanted

Rebecca Sterling

May 23, 2014

larry was amazing no pressure nor making me feel stupid. he didn't laugh with my constant questions

judith robertson

May 22, 2014

drove by last sunday and talked to the boss. he was very nice man and we came back to buy a car.

julie figgens

May 20, 2014

elise was very happy, and made me feel at ease with nissan of rivergate. looked on open road lending web site is were scott contacted me. this is the second car we purchased from nissan of rivergate

April darby

May 19, 2014

this is the second car i bought at nissan of rivergate a froend at work referred me to larry very larry treated me

Garret

May 15, 2014

Both Garret and Jodi were courteous, thorough and fun to work with.

victor tyler

May 12, 2014

My experience was very good. Our assistant was very knowledgeable and helpful.

fredda martin

May 5, 2014

gordan was very helpful and took his time helping us buy a car

Randall Wilson

May 2, 2014

Very easy to buy a car from Gordon. Wasn't pushy .

william pomeroy

May 1, 2014

very happy with elise, have nothing negative to say about nissan of rivergate

Jordan Gottfried

Apr 30, 2014

Tristan was very helpful in answering all of my questions, and very patient in making sure everything was taken care of

sylvis alexander

Apr 28, 2014

very good sales person i worked with .Wonderful Buying experience

dee plummer

Apr 25, 2014

He kept us up to date all day long and the cashiers Jodi and Jennifer were very nice and helpful.

gary smith

Apr 24, 2014

larry was very helpful, very happy with him . . . . . . . .

jonathan cossiboom

Apr 23, 2014

The service here with Elise and the whole gang was awesome !!!!

CARLEY ROBERTS

Apr 22, 2014

IT WAS VERY PLEASING TO HAVE PEOPLE ACTUALLY CARE ABOUT WHY YOU'RE THERE TO HAVE SERVICE AND SPEAK TO YOU. NISSAN OF RIVERGATE IS AWESOME! AND JODI WAS VERY HELPFUL AND EXPLAINED EVERYTHING TO ME VERY WELL WHEN I ASKED QUESTIONS ABOUT DIFFERENT THINGS

Whitley Beverly

Apr 21, 2014

GORDON HAS BEEN AMAZING!! Exceptional service . . . . . . . . . . . . . .

Fred Holly

Apr 18, 2014

Integrity and courtesy of the sales staff has surpassed our expectations

Vianey Hickman

Apr 17, 2014

Collin and Justin and Ted were wonderful to work with. Good service and good price.

william scruggs

Apr 14, 2014

tristen was very helpful finding my car. . . . . . .

michelle fitsgerald

Apr 9, 2014

gordan was very nice and helpful. . . . . . . . . .

Cynthia Tibbs

Apr 8, 2014

Nick was very patient and explained everything well.

Donna Craven

Apr 7, 2014

collin has been AMAZING - truly. he asked what i wanted and gave it to me, no pressure to upsell. he respected my wishes and was supportive of my choices. i would recommend him to anyone i know... and already have. he is now helping my mother in buying a new car, too!

Michael Stephens

Apr 3, 2014

excellent experience, no pressure and honest numbers..everyone was very friendly.

Joyce Williams

Apr 2, 2014

Wonderful ....no pressure...they worked hard for us

Sandra Kent

Mar 31, 2014

Rick was great. He was honest and easy to work with.

Tim Powell

Mar 27, 2014

Tristan was the reason i came back to this location. Good demeanor and attitude,

Kelsey Freeman

Mar 26, 2014

Very easy to purchase car here. Will buy here again . . .

Donald Resha

Mar 25, 2014

Everybody was real nice and patient ...................

Bonnie Mullins

Mar 24, 2014

Very helpful, cared for me as a customer .................

RDWhitsell

Mar 17, 2014

I was using their service department even before they became a Nissan dealer. I have purchased two Sentras and one Xterra because of their Service. One daughter purchased a Versa and my son purchased an Xterra all because of their great service. They do what is needed and only what is needed. Doing only what is needed has saved me hundreds of dollars over the years. They are fast, fair, friendly, competent and totally honest. I have over 160,000 miles on my Xterra and with their help expect to get more than 300,00 on it. Anyone can sell a car, but you have to know what you are doing to fix one, They know what they are doing. However one day when I came in late to pick up my vehicle, they only had one free doughnut left in the waiting room. But the coffee was fresh. I am 75 years old and they are the best service people I have encountered.

Kelley Hickey

Feb 27, 2014

Very informative very experienced explained everything very well very pleasant

Daphne Spight

Feb 26, 2014

Very good experience. Knowledgable saleman . . . . . . . . . . . . . . .

meacham orr

Feb 25, 2014

My experience was very well. All personal was friendly and helpful. At this point there are no issues that have not been covered. Hopefully there will not be any issues that can not be taken care of.

Donna Howard

Feb 24, 2014

Very easy and informative transaction ..Collin was very helpful .

Evelyn Brooks

Feb 24, 2014

Took a while but we got there nicely ..................................................

Tashea Danner

Feb 21, 2014

The individual that helped me today was very friendly and helpful. I have enjoyed my experience today!

Nona Ziemann

Feb 20, 2014

tristan was so very nice and helpful I will love the Rogue ..............................

Araceli Villata

Feb 17, 2014

Easy deal to get done very good sales personnel .....................................

lindsey mingledorff

Feb 13, 2014

My experience was good. This is my 3rd car that I have purchased from Nissan of Rivergate.

Kevin Criswell

Feb 11, 2014

Routine Service. Nicely done as always ........................................................

Carrion McNeal

Feb 10, 2014

Today was an awesome day, Tristen and Rob really helped me get what I wanted and on top of that it was his birthday so Happy Birthday..... This is my 3rd Sentra with Nissan Rivergate.

Tony Ginnetti

Feb 6, 2014

Had to have a headlight replaced. Work was done in sufficient time.

ronald pryor

Feb 5, 2014

great, it's always wonderful !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

jose serrano

Feb 4, 2014

it was very good, up to the time were a sales manager came AFTER they have giving us a quote on the car that there was a glitch on the system and it was over 1,200 difference for the taxes from what we agreed on. Sales guy is very nice. I understand there is nothing you can do about the taxes but we feel they can try to meet us half way on the price of the car.

d877784

Feb 4, 2014

I went into this dealership with my Nissan employee discount, and even though the dealership couldn't make a huge profit, they still treated me very well. I felt comfortable there the whole time and was even fed lunch as i waited. The prices they have were only slightly marked up but still reasonable, and some things you save your money on like the 2 free oil changes. So overall its still fair pricing. I would recommend the dealership to anyone looking to buy a new vehicle, i felt welcome there and didn't feel like I was being jumped by a bunch of salesmen. The only thing I would recommend them changing would be a few less phone calls. I think I received 5 or 6 calls so far, of which only 2 of them were really necessary. So that could be a little annoying but it wasn't harassing by any means. Overall a pleasurable experience and I hope I won't have to go back for 10 to 15 years for another brand new vehicle. This will definitely be the first dealership I stop at again, and one I will be recommending to family and friends.

lindsey bowen

Jan 30, 2014

Everything was great about the store and the salesmen, some were a tad pushy instead of letting me shop but I ended up leaving satisfied and pleased with everything. Great store!

christine lovell

Jan 29, 2014

great worked with three sales people who were very professional ............

ronnie matthews

Jan 23, 2014

easy to deal with and tried very hard to satisfy us ....................................

Donald Last rapper

Jan 22, 2014

The experience purchasing my vehicle was outstanding

arlene presley

Jan 21, 2014

good. salesman was very helpful ...............................................

Caleb Vaughn

Jan 20, 2014

Great experience. Will buy here again . . . . . . . . . . . . .. . . . . . . . . . . . .

Michael and Jennifer

Jan 17, 2014

Very professional service. very accommodating and knowledgeable

rsawyer

Jan 17, 2014

very nice experience. Josh was is a very good salesman. .Smart,new all the answers to our questions. Helped us through the entire process, even delivered our new car. For a TWENTY year old he has a great future in sales.

Michele and David Battle

Jan 9, 2014

scott has a ton of patience. honest, looked out for our best interest. our first new car!!!

Jonathan Atkinson

Jan 8, 2014

he was very good to deal with and not pushy it was a good customer service

David Jetton

Jan 7, 2014

It was a good experience, friendly staff and easy to work with . . . . . . . . . .

drumschris

Jan 3, 2014

I have never been more impressed with a service center. I purchased a 2011 Nissan at a small used lot. I knew it needed some body work at the time, and I researched dealerships in which to bring my truck for repair. I ended up selecting Nissan of Rivergate. I brought my truck in for a quote on the repair. I was impressed by their online appointment system, as well as the easy arrival and check-in. John Paul Corey was assigned to my appointment, and he was friendly, thorough, as well as giving me a full point inspection free of charge, letting me know what was needed and where my truck stood for ongoing maintenance. I returned a second time to get a brake system flush, as recommended, and John Paul again was a pleasure to work with. I returned most recently a third time to complete the body/frame repair I was quoted on my initial visit. Unfortunately, a week prior when my part arrived for repair, it was not checked. I was waiting given a 2-3 hour estimate, and John Paul came to tell me that the part arrived bent. I was frustrated, but he was able to make suggestions for re-bending and we went ahead and used the part. He offered me a loaner car for free, it would take longer than he said because of this error; now I wasnt inconvenienced for my day. John Paul contacted me a little later and said that again, unfortunately the parts team had misquoted him the part itself, told him the wrong information, and the part I needed/purchased wasnt the broken part but another part, 3x as expensive, and 3x the amount of labor.At this point my truck sitting on the lift in pieces I believe any other dealer/serviceman I had worked with in the past would have made me pay for both the extra parts and labor even though it wasnt my fault. John Paul went to bat for me, to the management, and made sure I wasnt given the short end of the stick, and made sure that he kept his word and his quote to me. I am truly amazed at his level of customer service. I have never experienced this level of commitment from a dealer service center before. This has solidified my commitment to using Rivergate Nissan for ALL of my future work and general maintenance on my truck, as well as make Rivergate Nissan the first stop in the coming months for my wifes new vehicle.

lm132508

Dec 26, 2013

I love rivergate nissan. They always take care of my car needs and are very customer focused. I forgot to get my oil changed and I'm headed out of town in the morning for the holidays so garret daniel made sure to get me an appt at 4p today with only a 2 hour notice. They always go above and beyond. He even reviewed the recommended 60000 mile service for my nissan maxima. Thank you Garret for taking care of me today! Lynn moore

Brittany and Joshua Collier

Dec 25, 2013

Rod was very knowledgable about all the vehicles. He was very interested in finding us exactly what we wanted and keeping it within our price range.

Sherry and Jim Fullen

Dec 24, 2013

excellent salesperson. answered all questions and explained all vehicle functions

mary wilson

Dec 23, 2013

Zack was great. He told me everything I needed to know about the car. He is enthusiastic and eager to please.

StaciD

Dec 22, 2013

The Sales department was amazing to work with.Service department has been terrible. I would encourage everyone to take their car elsewhere to be serviced!!

brenda spicer

Dec 20, 2013

very efficient,,very friendly ,,, easy negotiations.,,, . . . . . . . . . . . .

Robert Tuggle

Dec 19, 2013

the service was helpful and accommodated all of our questions and concerns.

isabel rodriguez

Dec 18, 2013

the experience was great everyone was wonderful five star rating

Ashley Sandy

Dec 17, 2013

Ed was very helpful and knowledgeable . . . . . . . . . . . . . . . .

Ernest and Shronder Gentry

Dec 16, 2013

He did a great job in trying to meet our needs and desires in the cold weather.

bobby fisher

Dec 13, 2013

very good experience with rodney and always come back to him

prentiss morris

Dec 12, 2013

i had the most wonderful buying experience ever!!!

aaron dunn

Dec 11, 2013

Everyone treated us great. Friendly and nice. Will come back to purchase another care.

Adrianna Cochrane

Dec 10, 2013

Elise was extremely knowledgeable about the vehicles on the lot. She was also very conscious of my price limit and what I was expecting in terms of upgrades. There was no pressure in making a decision. She was hospitable and very customer service oriented. Would definitely come back to buy a vehicle from her.

ChristalBrewer

Dec 9, 2013

I have never been so amazed with excellent customer service and being treated as a person as I have with Rivergate Nissan. My salesman Brandon was outstanding and knew exactly what I wanted and took note to all the tiny details that really mattered the most to me. Financing department was great. I didn't have to sit at the dealership a whole day like I have done with other vehicle purchase. I was in and out in 2 hours, I went in the day before and picked what I wanted and gave all the details. Had to bring in for a small service issue. Glenn and Betsy have gone above and beyond to make sure that the issue gets corrected, because every new car should be perfect. I love this attitude. All promises that were made to me have way far been meet. I recommend everyone to give this trusty team your business.

offsidestn

Dec 8, 2013

The best dealer service that we have ever experienced has been at Rivergate Nissan. My wife and I have been taking our Nissans to Rivergate for 4 years. Glenn Hartley, Garret Daniel, and Betsy Newman have always provided professional, top notch advice, without a high pressure sales tactic which has always been my experience at any dealer. Their recent assistance with a CVT warranty issue was superb and is indicative of their commitment to Customer Service. My wife takes her Nissan to Rivergate for regular service without feeling she will be take advantage of. Whether a Lube/Oil/Filter service, or repair, we both trust the Rivergate Nissan Service Department.

richard bellamy

Dec 6, 2013

very friendly, and efficient. donuts and coffee were good too.

Taylor Craig

Dec 5, 2013

Larry was fantastic, not once did he push me in one direction. I was able to inquire about as many cars as I wanted and was tremendously pleased with the end result. My expectations were truly exceeded.

Michael Pittman

Dec 4, 2013

Very friendly service. Hank was great to deal with.

Vanphene Thongmanivong

Dec 3, 2013

very good and love the service thank you a lot .. . . . . . . . . .

david freud

Dec 2, 2013

Excellent but hate the negotiation process . . . . . . . . . . . . . . . . . . . . . .

kirbymnpd

Nov 27, 2013

Larry was an awesome salesman. Patient and kind. He helped us find the perfect car for us. Thank you Larry. Also thank you for getting the car at the right price.

Pauline Greer

Nov 25, 2013

tristan made it very easy and comfortable for me to buy my new car.

RavenRon

Nov 25, 2013

I took my frontier (which I bought from this dealership) in for it's regular service. Garrett came out and told me my battery was bad as the top blew open and was spitting acid. Garrett went out of his way to cover my defective battery even though it was past warranty.

Doreen Kockanowski

Nov 21, 2013

My experience with Elise was amazing! She did everything she could to make us happy, and we are very thankful.

Matthew and Stephanie Gatica

Nov 18, 2013

Very good, we were pleased with the final result . . . . . . . . . . . . . . . . . . . . . . . .

michael head

Nov 14, 2013

kim provided exceptional and friendly service . . . . . . . . . . .. . . . . . .

Kay Waggoner

Nov 13, 2013

The process was efficient and the staff was courteous . . . . . . . . .

John and Billie Evilcizer

Nov 12, 2013

Tristan was such a nice young man and very kind. I would suggest you keep him.

Kristopher Brys

Nov 11, 2013

Very caring and understanding of my current situation in helping me with a deal that i could accept knowing i got a great deal

KyBabyGurl

Oct 6, 2013

Go purchase your next Nissan from Ed Harding at Nissan Rivergate right away!!! Ed was such a pleasure! He was honest and upfront with my entire family. Ed even came in on his day off to work with us. He did all he could to make me happy with my purchase. ( I'm VERY hard to please) Very commendable!!! I would definitely buy from Ed Harding (only) again!!! Great Guy and awesome/trustworthy car salesman!

basslori

Oct 2, 2013

I explained to Brandon I was trading in my car and my husbands truck but my husband couldn't bring the truck in as he is terminally ill and couldn't leave the house. He was so understanding and came to our house to have my husband sign the paperwork and pick up the truck. The trade in offers were fair as was the vehicle I purchased. This is my new dealer and I recommend they highly. They know the meaning of customer service.

dillard

Aug 30, 2013

I should not have bought this car. I bought a 2014 nissan vera and i think it had way too many miles on it to be a 2014 in my opinion. I have taken the car back twice in a little over a week. the fist time it was the tires were not balances and the next time it had a stain on the carpet underneath the floor mat. They should have know that was there when they cleaned my car for the first time. Angela i thought said that they would clean the inside of the car if i brought it back up there. I did but all they cleaned was the stain and not all the inside of the car. I have lost time from work and money over things that should not have happened. They should at least put gas or something for all my trouble that i have had with this supposedly NEW car. I still have my doubts about that one. Also this week it has made a noise when i started it up. It has only done it once but all they can say is bring it back AGAIN. I think by now they should just give me a new car. I know that i did not buy the most expensive car they had but i feel like i should be treated like i did.

malsers

Aug 29, 2013

We brought in our Rogue for a routine tire rotation and oil change. Everything was normal and fine until our service advisor came into the waiting room to tell us about a problem. Glenn walked us out to where our car was in the service area. The problem: the wheel lock key was not in the car and they needed to know if we could find out. We couldn't; in fact one never came with our car. The spare set was, unfortunately, not available at the time and there was no way to remove our tires to do the rotation OR fix the tire that they found a nail in. Glenn did not want us to drive a car with a nail in the tire. He told us he would order a wheel lock key for us to keep in the car and get us a rental car for the weekend so we didn't have to worry about being stranded with a flat. We were allowed to chose any rental from the fleet at no cost to us. When my husband returned the rental that Monday, he discovered that the entire service had been comped because of the situation. We greatly appreciated that this service department acknowledged a problem and immediately came up with a solution. The customer service was so good that we won't take our Rogue to any other dealership in town now for service. This service department puts the satisfaction of the customer before anything else.

Slbown

Aug 29, 2013

This was my second purchase from Hayes Nissan...will go back again for future car/truck need :) staffs were very friendly and courteous and got good trade in value for both of my cars.

mac2nyt

Aug 11, 2013

We are thoroughly impressed with all the staff we've met at Nissan of Rivergate. Since buying our new Rogue there in 2011, we knew we'd come back to this dealership for our next purchase. They gave us an excellent trade-in value for our Toyota Tacoma, worked with us to find the exact Frontier model and color we wanted, and gave us an excellent interest rate. Josh and Rodney made us feel comfortable throughout the entire purchase process, being helpful, knowledgable and professional - never pushy. And Kim made the finance process enjoyable and easy. We highly recommend this dealership and will be sure to refer our friends.

JeffSasse

Aug 7, 2013

John Paul and Glenn were extremely helpful in assessing the issue with my Sentra and taking care of our issue. We just bought our Nissan 2 months ago and were having issues with the steering. The 2012 was already out of warranty due to the mileage, but Glenn saw this as a problem and took care of us at no cost. He and John Paul have earned our business for as long as we own our Sentra, and we will be back to buy another car here in the future... I've owned 4 Nissan's, love the vehicles they produce, and will come here to buy our next one. Thank you!!

corikopp

Jul 20, 2013

This dealership was EXCELLENT to work with! Brandon was extremely helpful and even came in for his shift early to accommodate our schedule! We were from Knoxville and had to head back as quickly as possible. The entire staff, including, the wonderful lady in the finance department, made the whole transaction go smoothly and quickly! I would definitely recommend them to anyone looking for a new Nissan. AND I LOVE MY NEW LITTLE CAR!!!

jaspfitz

Jul 13, 2013

My husband and I were looking for a bigger SUV for our family. We did a lot of research online and Elise was so helpful at Nissan of Rivergate. She was very knowledgeable of the sales of the vehicles and what vehicles they had in stock. With having two small children, a tight budget, and not a lot of spare time, Elise made our experience memorable and pain free! Within three hours we were leaving with a new Nissan Pathfinder at a price we could afford! Kim Underwood in the finance department and Philip Dattilo in the marketing/sales department also made the strenuous process of buying a new vehicle go smoothly and pain free!We will definitely be recommending Nissan if Rivergate to our family and friends!

Philagriffin

Jun 14, 2013

My wife and I recently purchased a new Nissan Titan SL from this dealership. My experience with the purchase couldn't have been better. I knew the exact vehicle I wanted and from the initial call to verify that they still had it in stock up until the time I drove it off of their lot I was treated with the utmost professionalism, respect and stellar customer service.Philip put together a great deal on the Titan that allowed me to purchase my dream truck at a price that matched my budget and Elise exhibited a wealth of product and industry knowledge in order to ensure I knew how the properly operate the tech gadgets and features of my truck. The financial part of the sale was handled by Kim who was very helpful with acquiring a loan, explaining extended warranty, and giving me information on all details of the financing/ loan process. I believe that the fact that we had a truly enjoying vehicle purchasing experience speaks to the management of the dealership and the caliber of people they employ.We will definitely be referring Elise & Philip to our friends and family for their vehicle needs and, of course, we look forward to purchasing our future vehicles from them also. For a great deal on a Nissan and quality, superb service before, during, and most impressing after the sale- Rivergate Nissan is the place for you. Philip & Connie Griffin

oldboy902

Apr 3, 2013

I bought my Altima in October and noticed that a rear brake light was out. Took it to Nissan Of Rivergate and Betsy took great care of me.She checked my car's history and found a couple of recalls and set up appointments to get them taken care of for me.Glenn keeps me informed of any service specials coming up, like the tire sale that's going on now. Saved me some money .I would recommend this service department to anyone .

LuckyPup11

Mar 8, 2013

My wife and came to Nissan of Rivergate in hopes of finding a new car. We are expecting our first child and needed something to carry all of the things we need for the baby. We worked with Zack and Philip. They said we should look at the Rogue, it was perfect. From start to finish it was the easiest and most enjoyable car buying experience we ever had. They did not pressure us and gave us all the information we needed to make an informed decision. When it came down to numbers, they gave us a couple of different options that really made our decision a breeze. I would strongly reccomend Nissan of Rivergate to anyone in the market for a new automoblie. Most dealerships say that they give great customer service if you get your new car from them, this dealership really does.

davisnini

Feb 13, 2013

Betsy Newman is such an asset to the service department! She is so very helpful and knowledgeable about the problems I have had with my vehicle. Anytime that I've been the least upset, her calmness and understanding makes me relax and makes me feel I can trust her to see that the job is done right. I have had what I consider a few expensive repairs, she has gone out of her way to look for any savings she can give me. She has worked around my schedule and kept me informed of the progress of my repairs. When someone goes out of their way to the extent she has, I hope that she is reconized not only by Nissan of Rivergate, but by Nissan itself. Too many times the really good employees go unreconized for the work that they do, I hope in some way this review finds its way to the right people so that Betsy can get the rewards she deserves. Thank you Betsy for everything you've done for me :)

a561947

Feb 7, 2013

After having an initial bad experience with this dealership's service department, Glenn worked hard to turn my experience around and take care of me and I greatly appreciate it. Thanks!

satterfield3131

Jan 29, 2013

Professional, very orginize, clean, friendly and a genuine concern for customers need. Besty has a warm and caring personality that reflects a comfort that thing will get done. The techs are the best in Tenn. Glenn will get the job done. He takes time and understand your problem. Every department If it was a higher rating above 5 star nissan rivergate deserve the highest.satt

rkapeskas

Jan 21, 2013

My experience with leasing a car from Nissan of Rivergate was extremely positive. Philip did a great job of keeping in contact during the whole process and making the transaction very smooth and easy.

ygaines64

Jan 19, 2013

Very Professional, great customersskills, great saling skills, not pushy great people to work with even Mrs Barbara,I would recomend to anyone who want to purchase a car.

Jrochelle1

Jan 18, 2013

Bought my second new Nissan in November of 2011 and I have had it serviced there every since. Everyone from the sales department and the service department have been great! If you are thinking about buying a new Nissan keep Nissan of Rivergate on your list. They will not disappoint!!

slappy13

Jan 16, 2013

I have purchased 2 brand new Nissans from Nissan of Rivergate in the past, just bought my 3rd this weekend, a sweet 2012 Titan Pro 4x! I worked with Rodney and Dwayne in sales, I have actually dealt with Rodney on my last 2 purchases and like my prior 2 visits I was greeted with smiling faces, kind and courteous professionals ready to get the job done! I got exactly what I wanted for my trade, they gave me a great deal on the new Titan and got my payments where I needed them. And thank you Dwayne for getting my front tag off my old Titan that I thought was lost forever! Thanks to Barbera and Kim in the finance dept for working up a sweet deal and going above and beyond by running my numbers again to get me a lower payment and better interest rate, without me even asking! Overall, no matter what dept you deal with at this dealership, you will be pleased! Thanks again to Rodney, Dwayne, Barbera and Kim, you guys are awesome!

Titan SL lover

Jan 15, 2013

I would just like to thank you for the hospitality on my recent visit to your dealership. I bought a new Titan from Rodney and he was very informative and willing to work with me on my trade. I changed manufacturers and this was my first experience with the Nissan brand and this dealership and have to say it was fairly easy.Thank you so much Nissan Rivergate and the finance department ( Barbara ) for getting my loan through so quickly. Overall great job.

zachspud

Jan 1, 2013

Worst experience we've ever had. I questioned the price given to me on a 2013 Altima SV by Rodney and he got mad, almost shouting how I was questioning his integrity, then the got up and stormed out, leaving my wife and I sitting there with the salesman who didn't say a thing. The manager came up and asked what was going on and as I tried to explain, he said he saw what happend and defended Rodney, as I was questioning his integrity. I said what kind of professional would treat their customers like that. I told him the deal was off and walked out. As I walked outside, Rodney said something to me and I told him he was a really professional. He told be to get the "xxxx" out of there. I told him as the manager walked outside that I couldn't wait to write a review on the way we were treated and the lack of professionalism that was displayed. What a class act dealership (sarcasim). (1 out of 10, it is a "0" if not a -1) Went to another dealership where we were treated in a respectful manner (in Gallatin) and will be doing my buisness there in the future.

cfbf75

Dec 11, 2012

UPDATED: I spoke with Martin the day after the lapse in communnication occured. He was very helpful and I believe he tried to get a deal together. In further conversation he realized why I wanted to trade my vehicle in to begin with. He volunteered to have my car looked at free of charge at another dealership(mine is not a Nissan so he is covering the cost of my car at another dealership) FIrst of all for someone to go above and beyond like that is unreal to me. I am greatly appreciative of that. If you want to get treated with good customer service and honesty, deal with these guys. THanks again for going above and beyond. It actually restores some faith in car dealerships. INTIAL POST: I went to this dealership in hopes they could help me get the car I found on thier site. I spoke to the finance lady first to see if it was even an option with my credit score. She said she could probably get a better deal and get the GM involved to handle the deal personally. NONE OF THAT HAPPENED. I went to the dealership I was passed off to some saleman (who was really nice) However as soon as they saw my credit score they acted all surprised and all of a sudden there was nothing they could do. I was not wrong about my score, I knew I had a mess of negative equity. I just needed help buying a new car. I was told 3 times that I would get a call back on the deal and it would get handeled; and I have yet to recieve the call. SO I called the GM to get him on board and I was put on hold repeatedly and then was told "he must not be here or he has gone home" I really wish car dealerships were in it for all customers instead of the money they want to make. I understand it takes money to run a business but I should have been told up front there was nothing they could do. I feel very taken advantage of by this dealership.

Freebird3

Nov 10, 2012

Angela was real nice through the whole transaction. Helped us in everyway,made sure I had the color truck I wanted, all the add ons I wanted,at the lowest cost possible. Even made sure the songs playing over the speakers in the dealership was exceptable to everyone! I bought a 2012 Frontier and Angela took the time to show me what every button was for,and an all around tour of the truck. I felt comfortable with her too. I have never had a car saleman or sales woman so wonderful to work with. I am so glad I bought my truck from her and Nissan of Rivergate and drove from Franklin Kentucky to do so. Thank You.

Clwilson23

Oct 17, 2012

Phillip and Rod were a class act start to finish in getting my deal done. I couldn't have asked for a better experience. They went above and beyond to get my deal done and get me in and out in a expedient manner.

kvanconant

May 29, 2012

Well I bought a 2009 Nissan Rouge from Carnival Kia in Rivergate Thursday afternoon. The transmission just all of a sudden went out Friday night. Kia took the car to Nissan and what looked like a bad transmission which was going to take a while to order a new one and take a while to install it. The service guy Brian looked at it and whithin a couple of hours had it ready to go. Something electrical went out causing the fail safe transmission to disengage and he had me ready to go within hours. Fast reliable and very nice.

bgdaddysp

Apr 7, 2012

Best car buying experience I have had. Efficient. Good price. Came from Knoxville to get the car. Saved a lot of money. No problems buying over the phone.

newyork_brian

Mar 16, 2012

To Phil, Dewayne and Rodney,I would like to thank very much Phil, Rodney and Dewayne for their outstanding help and service in buying my car. Quite simply, they made things so smooth and easy and were amazing to deal with. If there was a scale of how impressed and satisfied I was with this purchase it would be 10/10. In Particular, I would like to thank PHIL DATTILO for his amazing service. Phil and I exchanged Over 30 emails in buying the car. He was lighting fast on email, within minutes for I would always hear from him in response. He was very honest and got me an amazing deal. He organized transportation to pick me up from the airport and Dewayne was great to talk to and he literally stayed by my side every minute to see if I needed anything when I was at Rivergate. Rodney was extremely helpful and had me in and out of the dealership within an hour. He let me check out every facet of the vehicle and take my time in doing so. Coming from New York, it was extremely refreshing to be at a home town dealership where the people were genuinely nice and extremely helpful. I flew and drove 700 miles to get this car from this dealership so you can bet they did a Fantastic job in price and service in selling me this car. I am very happy and you will be too!!Brian from New York

Kconnelly27

Mar 12, 2012

I love my new Altima!! Ted and Martin are very easy to work with... Referred my sister and she bought a new car there. Love Nissan of Rivergate!!

lbinkley25

Mar 12, 2012

Came in Philip and Rod were great, bought my daughter's first car. Everything was great...We had no problems with the dealership or the people, they were courtesy and very easy to work with

Brian Holmes

Mar 7, 2012

I wrote the following on 3/7/12. 15 minutes after putting it in, I got a call from the dealership. They told me by business was important to them and would rectify my complaint. 24 hours later everything was taken care of, I am now a happy customer and changed my ratings accordingly. Thank you Phil.I want to first say so I don't sound jaded.... I love my Nissan. I like the price I paid.I am appalled by the lack of customer service after the sale. It took a matter of 5 minutes after we signed the paperwork.After agreeing on a price, we sat and waited about an hour for finance. I discussed several things with my salesman 1. the vehicle would be cleaned prior to being delivered to us 2. I would get a full tank of gas 3. The vehicle came with 2 keys.1. I received the vehicle dirty, I asked to have it cleaned and had to wait until the newest customer was serviced, despite concluding my sale first.2. The vehicle was given to me with less than half a tank of gas. I asked my salesman about this and he went to the manager who gave him a gas card. The salesman asked me to let him drive to the gas station. I let him, and he put in... 2 gallons of gas. He filled the gas to exactly half a tank. He then told me since I bought used I don't get a full tank. I bought the vehicle as is, that means gas too.3. I was told the vehicle was certified pre-owned because it was the dealer manager's wife's vehicle. They made sure it was properly serviced and taken care of. She had the second key to the vehicle and they would get it in a few days. I could get it when I picked up the plates. Despite multiple follow up calls and my picking up the plates, I still have only one key. The salesman tells me the manager hasn't responded to his multiple requests but......since I bought used it was as is and they can't guarantee 2 keys.My wife asked for a manager. Mr Williams came and spoke with us with the great deal that he would sell us a new key at dealer's cost. $150.00. I just found it online for $99.00. At my wife's insistence, Mr. Williams agreed that if we understood the purchase included 2 keys he would try to help us out. He would contact the manager about the 2nd key and would get back to us the next day. Three days later, I haven't heard a peep.4. Despite being charged $95 for new tags, my county is $75 for tags, I had to pay for the emissions test and mail it to the dealership. They told me I would be reimbursed for the test. I was not.I am just amazed that this dealership is willing to upset a customer who just spent $37k over $100 for a key and $30 for gas. If they are willing to get bad reviews and have a young 30 something tell everyone not to shop with them and sour what could a have a good relationship over $130.00 where else are they pulling a fast one? How do they call this customer service? I now even doubt the accuracy of the low mileage on my vehicle and what does certified pre-owned mean to them?They offered 2 free oil changes. I got a coupon book in the mail that said I should have received 2 coupons for free oil changes at the purchase. I didn't, but I'm not sure I care. If the sales staff is this bad, why should I expect different from the service department?

pattonreed

Mar 6, 2012

Bought my Nissan Juke from Rivergate Nissan in July of 2011. Had trouble finding one in stock - some other dealers wanted a $1000 non-refundable deposit before they would even put my name on a list to get one if one came in. James had the color I wanted in stock and we drove over 100 miles to the dealership. The whole experience was completely different than I expected - in a good way. No pressure, no hidden costs, and great people to work with. I only wish I lived closer so they could do my service work. I love my Juke and I love this dealership and will shop there again the next time I am looking for a Nissan.

emcallaway

Feb 21, 2012

I shop hard when looking for a new car, and I always come back to Philip Daltilo at Rivergate Nissan. He is the most responsive and honest person I've ever come across in the business. On my 2011 Versa, I was ready to purchase elsewhere but wanted a different color. Without me asking, Philip got the desired color transferred in from another city the same day, and offered it to me for hundreds less than I almost paid! I came back to him for a new Leaf, and he had a price I couldn't beat no matter how hard I looked. I'm in and out in a heartbeat, and always feel like customer #1.Darren Simon helped close out the Leaf purchase. He was very knowlegeable and helpful. I would recommend him too.

BRUMBLEY

Feb 12, 2012

I TAKE MY 07 ALTIMA TO NISSAN RIVERGATE FOR SERVICE. GARRETT MET ME THE FIRST TIME I TOOK MY CAR IN. GARRETT WAS VERY KNOWLEDGEABLE OF THE PROBLEMS I WAS HAVING. GARRETT WAS FRIENDLY AND ALWAYS HAD A GREAT ATTITUDE. IF HE WAS HAVING A "BAD DAY", HE SURE DOES NOT SHOW IT. EVERYTIME I GO TO NISSAN FOR SERVICE, HE DOES ALL HE CAN TO MAKE SURE MY NISSAN IS TAKEN CARE OF IN A TIMELY MANNOR. GARRET IS DEFINETLY AN EXCELLENT SERVICE ADVISOR. WHENEVER I TAKE MY CAR IN FOR SERVICE, I ALWAYS ASK FOR GARRETT. ONCE YOU FIND SOMEONE YOU CAN TRUST, YOU STICK WITH THAT PERSON.

danig1314

Feb 8, 2012

Every time I have a problem with my car I always come here and Garrett usually is the guy that helps me. He is always very friendly and tries to explain everything going on with my car very well. He always gives me his opinion on what I should do or what would be best for my car and it's always the right choice. I love coming here because they are so friendly and I know I'm always well taken care. Thanks!

laura_hood

Jan 30, 2012

I purchased my Daughter's car at Rivergate Nissan and Ronell was our salesman, He was a Pleasure to work with. He made our expeience very pleasant. That's why, When I was in need of a vehicle I went back to Rivergate Nissan and only wanted to deal with Ronell. Very Professional!!!!

Tawandahyder

Jan 23, 2012

The sales people really tried to get me a good deal. They were all very friendly & helpful. The car was very clean & looked like new.

macsmom

Dec 27, 2011

I give my ratings because at the time of my purchase, I did not feel like I had to rush into any decision to purchase the car.

Nashvillecat37075

Dec 26, 2011

I was looking for an economical car with good gas mileage. The sales process was quick and easy and they didn't try to change my mind by trying to push me into getting a more expensive car. The Nissan Versa I purchased fits my needs perfectly. Jessica was a great salesperson and made my car buying experience quick and effortless.

RMitchell608

Dec 26, 2011

Dodge truck in dealership 2 miles down road from Nissan for minor repairs. Stopped to look at Altima coupe I've been eyeing on computer past few months. Saw general manager mark four 2011 Rouges down $3500.00. Test drove Altima, not crazy about it. Salesman Ronelle Moore suggested best buy was Rogue. Test drove it and liked it. Talked to Mr Moore for about 2 hours, then Mr Williams a bit more, who gave me a Nissan cap, then finance manager, and we came to an agreement. Was not planning to purchase anytime soon, much less today. Experience was favorable enough that I am now a Nissan Rouge owner. Mr Moore is an honest, upright salesperson. I'm happy. Could someone teach me how to use GPS? My 2002 truck had crank down windows and manual door locks! I'm in a whole new world. Thanks to Rivergate Nissan. A pleased, satisfied customer,Ralph O Mitchell, Jr.

devoncjmaurie

Dec 23, 2011

I went to Nissan Rivergate at 8:30 pm on a Thursday night after working over 12 hours that day. I really wasnt in the mood to go through the long, strenuous process of buying a vehicle. To make matters worst , my credit wasnt all too good. However before I left work, I completed my application on Nissan's website and headed to the dealership. When I got there, my sales person, Robert Gaddy was waiting for me with all of my paperwork and all we had to do was submit my information and offer to the bank. I didnt think I would leave that night with a brand new car, but I did. Thanks to Robert Gaddy I am the proud owner of a 2012 fully loaded Nissan Sentra (special Edition). I was pleased with my experience and I am so grateful to had a sales person who was not trying to sell me something that I couldnt afford just for the profit. I love Nissan Rivergate and I will send anyone who is in the market for a car especially a woman to that dealership.

chowse

Dec 22, 2011

Great customer service by far!!! And I love my new car!! Robert Gaddy explained the process of buy a new car very well, and I consider anyone to purchase from Nissan of Rivergate!! The Overall experience was wonderful!!

clmyrick

Dec 22, 2011

I enjoyed my purchase experience that I had at Nissan of Rivergate. I got a 2012 Nissan Frontier at a good deal. I was really wanting a 4X4 but they didn't have any at a reasonable price but I am still very satisfied with the decision that I made.

gmustang

Dec 22, 2011

Just an amazing bunch of people, would recommend this dealership and Darren to any and everyone. Can't wait to purchase my next car from them!

jennyfyke

Dec 22, 2011

Very friendly Staff! Good selection of vehicles. Knowledgeable on products and services, warranty, etc. It was a little more expensive than we were hoping for, but overall got a good deal on what we picked out.

jennysheeley

Dec 22, 2011

My salesperson Ronelle was a pleasure to work with! He was personable, friendly and knowlegable. He helped make buying the new Maxima (that I love with all my heart) a mostly stress-free experience and was very patient with my decision-making! I also appreciated the manager coming out to the car and congratulating me and making sure the gas tank was full.

MicahFuson

Dec 22, 2011

I purchased a 2012 Nissan Frontier here while I was home on leave from Afghanistan. I couldn't be happier with the truck I got or the price. The staff was very friendly and very willing to work out a deal.

morelomd

Dec 22, 2011

I went in looking for a car with great gas mileage at an affordabled price, my dealer took me directly to the Versa line and said it was the best fit. They never tried to show me a more expensive car the whole process went quickly and efficiently. I received the friends of employees discount and have 1.9% interest rate for my financing. My payments are right where I want them and I'm extremely happy with my car. I drive about 950 miles a week and this car is doing great with gas mileage. I had to stop in to have a tire repaired the maintance shop fixed my flat tire, and also discovered my tire pressure gage was broken and replaced that as well. I was in and out very quickly and of course all maintaince was done free of charge thanks to my wonderful bumper to bumper warranty. I have already recommended Nissan of Rivergate to everyone I know and bragged constantly about the excellent treatment I have received from the everyone I have dealt with.

sethfduke1983

Dec 22, 2011

Everyone was friendly and very helpful. I knew what I wanted when I walked onto the lot, and they didn't try to waste my time by showing me anything else. After walking in, I checked out the vehicle I wanted, test drove it, and got straight to the paperwork with no fuss. The price was excellent and far below that of some other Nissan dealers outside the area. I have purchased new cars from two other area dealers in the past, and Nissan of Rivergate was the easiest and most pleasant to date.

tyannashouse

Dec 22, 2011

A car buying experience is exciting, however can be stressful, as well. The staff made my purchase absolutely fabulous! The entire process was was full of kind, warm, caring employees - from the time we arrived until the time we drove off the lot. Pressure-free, knowledgable sales staff was a huge plus. I am so happy with my new Nissan Rogue!! These days it is tough to find sincere customer service, but Nissan of Rivergate has no problem with this - 5 stars from me! :)

yamahaki

Dec 22, 2011

My rating is based on my current experiance with this dealership. I had horrible experiances when buying my 1st car here,but sincesales managers have changed,things certainly got better. The staff worked very hard in making this deal happen plus,I was made tofeel welcome by all of the salesmen. I would buy here again and also recommend this dealership to anyonewho's looking for a new or used car.

asad65

Nov 27, 2011

My wife and enjoyed the car buying experience here, the sale was easy and Cody fought to get me the best deal. Great experience, I would recommend to any and everyone.

moreland1973

Oct 17, 2011

I will never buy a car from anywhere but Nissan of Rivergate. These people gave me an incredible deal but even better gave me incredible service. They treated my wife and I like we were the only customers in the entire store. They made our buying experience the best ever! We had a new salesman who was incredible and one of the Manager's named Rod was outstanding. Actually gave us a better deal than we even was hoping for. We were just about to sign papers on a new Toyota and Zack called us and treated us like we were important and treated us with respect. The Manager greeted us and treated us like we deserved to be treated. This place has my business and referrals for the rest of my life!!!

garrett1999ster

Oct 7, 2011

Colin made me feel like a valued customer. He listened to me and was very informative. I would not have know that he has only been on the job for a couple of weeks until we started really dealing, at which point I met Cody who walked us through the process and helped Colin to finalize the transaction. I left with a brand new Juke with more options than I expected, although the payments were not were I wanted them, I really like the car. Everyone at Nissan of Rivergate was very customer friendly and do their best to make the customer happy. Colin will be an awesome sales agent. I would recommend that anyone looking for a new car should go see Colin.

Dee White

Jul 11, 2011

Dave, Ted and Justin were the best and the easiest gentlemen to work with!! I usually dread trading cars but this experience was heavenly!!! Many, many "thumbs up"!!!Up until this past Saturday -- I was a die hard Toyota fan! This is my first Nissan! I love Nissan of Rivergate and its staff -- not to mention the fact that I love, love, love my new Nissan Sentra Special Edition!!!Thanks to you all for all that you did for me and I look forward to doing my business at Nissan of Rivergate in the future!Elizabeth L. (Dee) White

Dianegreer

Jun 22, 2011

Came in for front brakes. Glenn took extremely good care of me and the car. I will be back and will refer others to Nissan.

mike stangel

Jun 20, 2011

NISSAN OF RIVERGATE HAS AN EXCELLENT SERVICES DEPARTMENT AS WELLAS THE SALES DEPARTMENT. THIS IS NOW MY 5th NISSAN I HAVE BOUGHT,WITH 4 OF THEM COMING FROM THIS DEALERSHIP!IF YOU ARE LOOKING FOR GREAT CUSTOMER SERVIVE,PRICE & VALUE,THIS IS THE PLACE TO SHOP.THE GENERAL MANAGER TED WILLIAMSDOES EVERYTHING IN HIS POWER TO SEE THAT YOU GET THE CAR YOU WANT AND THE PRICE!DEFINATELY DO LEAVE UNTIL YOU HAVE TALKED WITH TED!

causy

Jun 12, 2011

The service and attention we received from Ted Williams and Cody Burns was excellent and they were very well informed about their product. We would definitely recommend these guys to our friends.

Donnakm

May 24, 2011

I'm a single female. Buying a car can be one of the most stressful time because you are not sure if you will be taken advantage of during the buying process. I had already been to the Nissan dealer in Gallatin. The sales rep was nice. However, the manager was pushy and seemed only interested in saleing a car. I live in Gallatin and had hoped to buy my next car there because the service department would be closer. I went to Nissan of Rivergate because they had serviced my Nissan Altima four years before and I had liked the service. From the moment I walked on the lot it was a wonderful experience. David Carpenter is the best sales rep you have. He made my sister and me totally at ease and appeared to be in no hurry; this was about 7:30 at night. He showed us the Rogue's available. Unfortunately, there wasn't a Rogue in the color I wanted. David jumped in the golf cart and took us to the back lot to see if there were any new deliveries. He knew the Rogue well and was albe to demonstrate all of the various elements available. Most of all he was not pushy,listened to what I wanted and had to say. There was one potential on the lot. He was very understanding when I told him I would return withother family to get their opinion and make a decision. I bet he didn't think I would come back. I know car salesmen hear this many times each day. I returned Saturday with the whole family. David remembered my name. Most impressive is he remembered my father's name(I had only said it once). The process of finding the Rogue I wanted took a while. I think the sale's manager and office staff called every dealer that boarders the state of Tenessee. While we waited, someone had grilled grilled hamburgers and hotdogs for us to eat. The customer service is awesome!!! The lady sales manager (I misplaced her card)kept giving us updates and telling me what they had found. Her explaination of the finance options focused on makeing sure I understood the options and was comfortable with them. Great JOB. To my amazement, A red Rogue with my specifications was found and would be delivered by the next day!Signing the paper work was a smooth process. Justin Andrelski reviewed the paperwork and explained additional options available; all the while helping me keep an eye on the bottom line. He was obviously knew what he was talking about and was at ease explaining the details: no matter how many times he was asked to repeat them!!!I returned on Sunday to pick-up my Rogue. David gave my family and me a complete tour of the service, parts and other departments at the dealership. He scheduled my first oil change with the service department while I was there. I have bought 3 other cars. This is the first time a salesperson has taken the time to go over the owners manuel and demonstrate the various aspects of operation of the automobile. To David Carpenter: David your patience know no limits!!!! If your ears have burned in the last week, it is because we have sang your praises and recommended you to everyone we know. Thank you for all of your help.

DUrekew

May 24, 2011

After a poor experience with another local Nissan dealership, these fine folks made the purchase of my new Titan seamless and painless! They were courteous and professional, and most importantly... up-front and honest! I'd recommend them to all my friends!!!

Coastal22

May 16, 2011

Dealership has great customer service. Very knowledgable salespeople who know their inventory and can give a variety of options. Everyone in my family shops at this dealership and this is the second car I've bought at Nissan of Rivergate. I would recommend this dealership to anyone who is looking for a great vehicle at a great price.

kallen243

Apr 30, 2011

I arrived at Nissan of Rivergate and Dwayne Brock took great care of me and helped to find me the car I wanted. I was able to buy a new car with all options I wanted for just a little more than the used one I originally went in to look at. I had a great experience at Nissan of Rivergate and would recommend them and Dwayne Brock to any of my friends that are looking for a car.

marcia porter

Apr 25, 2011

We were looking for a certain kind of Titan truck and Brandion told us he was new and did not know all about the truck inventory yet. He asked Phillip for help in the matter. It was late on Sat. night and we told Brandon we would think about it and give him a call. We left him our cell number.We did not feel any pressure from this young man at all! We returned on Monday and purchased the truck. Brandon gave us a tour of the service dept. which was very helpful. The finance dept.was very informative. The truck was washed and ready to take home in a matter of minutes....yes...we will recommend all our friends to shop at Rivergate Nissan for allllll their needs!

ptrogolo

Apr 20, 2011

Had great help from the sales person James Mullins and his boss whos name I cant remember sorry about that.Would send anybody to go see James for a new car.Dont know yet about the service dept,but will find out in three months.My wife had bought a new car last year and has been in the service dept said everything was good very friendly and helpful people.

rstanfill

Apr 18, 2011

I took my car in for routine oil change service. They were offering Ladies day special 1/2 price of oil change plus free manicure and goodie bag. Kim in the office/check out area was spectacular! My short oil change and check the rattle in my sunroof turned into a 5 hour ordeal. Jeff was kind through the process but tried to say my sunroof rattle was because it was not a factory product even after seeing the new window sticker from when I purchased the car. He had the service manager take a look. Everything was corrected in due time and the service manager was exceptionally helpful. My trust and confidence in Jeff has been greatly compromised.

Johnly

Apr 6, 2011

I was in a desperate fix. My car was unrepairable I NEEDED A CAR. Mr Scribner, Mr. Brock and Mr Andrelski Worked MAGIC. Found a new Frontier at MY PRICE and my finance terms. Didn't have one in stock so they went in the the Inventory Database and found the EXCACT TRUCK I WANTED. Oh I forgot to mention they were doing all this despite the TORNADO and power outages. The entire buying experience was superb. They don't pay these guys enough. Also I need to mention Garrett in the Service Dept. From the time I called him he was great. He and the entire service staff bent over backwards to assist me in my plight. This Service Dept is well worth the time to drive over there. If you are looking for the best Nissan Dealer in the Mid South this is the one.

nothingbutnissan

Apr 6, 2011

This is the second car that I have purchased through Nissan of Rivergate. This time I first contacted them through their (or someone's) site. That led me to Mr. Brock. He was great. Very friendly, knew what he was talking about and worked his butt off to get me in the car I wanted, for a price I wanted. I know I can be picky and annoying but he never let it phase him. I really appreciate him for it. When I'm ready to buy another car, I'll be going to Nissan of Rivergate, and if Mr. Brock is there, he will be the salesman I ask for.

Janice Tucker

Mar 29, 2011

I went to look at and possibly purchase a used Nissan car. Mr. Nesbitt was very helpful and interested in my wants and needs to get me the best deal possible. After a few hours of looking and showing me different options, Mr. Nesbitt then worked hard to get me the best deal he could within my price range and monthly payment. After 4 LONG hours, I left with a new Nissan Juke. I had to return today to address a few more issues, and Mr. Nesbitt spent the time to show me more things about the car such as the Bluetooth, clock, and other various options. I would HIGHLY recommend anyone going there and purchasing a vehicle!!

rhedgirl

Mar 28, 2011

I used to go to Action Nissan off Thompson Lane in Nashville, TN but they could never duplicate my problem or so they say. I was advised to take my car to Nissan of Rivergate and the first time I took my car they took care of all my concerns. Not only did they address my current concerns but they found previous unfinished work by Action Nissan body shop..Boy oh Boy you would think if you take your car to the dealer where you originally purchased it, that they would take care of you, THINK AGAIN!! I could have taken by car to anything body shop for the service I received from Action body shop. I would like to thank Glenn Hartley for personally introducing himself on my first visit there, listening to my concerns and taking them seriously. I will also like to thank the two seasoned technicians that worked diligently on my car the several times it was there. One being, Thomas Adams, for this last trip at Rivergate. He went over my car top to bottom and inside and out even taking care of concerns I had no idea about. Garret Daniel, service advisor, took care of me as well. I would like to thank Calvin, my old service advisor, who also was involved in this successful attempt to get down to the problems of my 2010 maxima. Thanks!!!

ruschleicher

Mar 26, 2011

Duane and crew worked out a difficult situation with a lease return(lease vehicle had many, many miles over the limit) and an additional vehicle to trade in on a new vehicle for me. Everything worked out great and I am very pleased with the outcome.

deboraht107

Mar 21, 2011

My experience with Nissan of Rivergate and Philip Datillo were great. Philip took very good care of me before, during and after the transaction. I telephoned a day before visiting the dealership and he was the same every time I spoke with him, very personable. Barbara Shanks was equally important during this transaction as she handled the financing portion of my transaction. Everyone made me feel welcomed and I was treated with respect. I would recommend this dealership to anyone I know looking to purchase a vehicle. I drove two hours to the dealership to purchase my new (2008) Nissan XTerra and am very satisfied with my purchase and the way I was treated. And to top it all off--I got a standing ovation when my deal was done. Great Place, Great People, Great Price!!!Thanks guys!!!!

suprgrip

Mar 19, 2011

Was not looking for a Nissan when I went car shopping, but after going in to the store James stuck with me till we found a car I was comfortable with. Since I wasn't buying new there were a lot of options. Their used car selection was one of the best I have seen. They had Altimas to Volkswagons I drove 3 different cars before settling on the 2006 Altima. Making the deal was the easiest part. James was very accomodating and there was no game playing. Here's my offer, here is what I can do then we settled on a price and the deal was done. Paper work was fast and I was out the door in a couple of hours. Wish I had stopped there first before wasting my morning at 2 other dealerships.

swtbttrfly13

Mar 12, 2011

I had a wonderful experience purchasing my new car last night. I went in with the idea that I would walk away with a used car with lower payments. Instead I walked away with a new car w/ slightly lower payments. Both Jerry & Brock seemed to have my best interest at heart.Nicole Mullins

buckberry

Mar 9, 2011

Had a very great experience at Rivergate Nissan. My husband and I were shopping for a new car purchase. Phillip Dutillo was a wonderful help from the beginning. He was very knowledgeable about all the cars we asked about and test drove. Very professional and no pressure. Best car buying experience we have ever had. We ended up buying a new Murano that day. It is JUST what we wanted! Look forward to having our car maintenance done there as all the staff were very friendly. We will definitely be back!

scruffy1996

Mar 6, 2011

I felt welcome at the dealership and was not rushed into making a decision. They answered my questions and would continue to review my needs, in order to make the best choice for myself. They were very patient and accomodating, while we negotiated price.I would recommend this dealership to fiends and associates.Alan Fox

rabiereeves

Feb 28, 2011

When I take my Maxima in for service, Kim always has a smile on her face and is so helpful and pleasant. The service guys are always very helpful and seem to really care about me as a customer. Ted Williams also does a great job and is definately an asset to this dealership.

newbold1

Feb 20, 2011

We went shopping for a new vehicle with a good idea as to what we had in mind. We wanted an affordable, high MPG vehicle, for our teenage daughter to replace an older car that she had been driving. With her going into college we wanted her to have a new vehicle with a warranty. We had intended to purchase a Nissan Versa but found that it just wasn't going to work for my daughter since the seat was too low for her to have good visibility when driving. We had considered the Nissan Sentra but had been more intersted in the Nissan Versa due to price.James spent a good deal of time with us to find the right car that was within the price range we had requested. He allowed us to take the time to look at quite a few vehicles without pushing us toward one or another. There was absolutely no feeling of a "bait and switch" or any other tactic going on to persuade us into a vehicle that would not have suited our needs.Once we found the right vehicle Darren assisted with working out the final deal. This was probably the easiest car purchase I have ever made. There was no lengthy haggling over the numbers. I knew what I wanted for my trade, final purhcase price, and monthly payment. A couple offers / counter-offers were made and I feel that we arrived at a very fair deal that didn't require hours of negotiation to get there.Again, this was one of the most pleasant car buying experiences I've ever had.

a561947

Feb 18, 2011

Before coming to this dealership I went to another Nissan dealership in the area where I was pressured to pay outside of my comfort zone and they gave me less for my trade. When I came to Nissan of Rivergate, they didn't pressure me at all and were able to get me a payment that I was comfortable right away. This is now the second car I've purchased here and both times I've had a great experience.

awelch5

Feb 18, 2011

After purchasing a used 04 used Nissan Quest from and independent car lot I decided to bring it to Rivergate Nissan to have an Oil change. While there they discovered a few problems over a course of about a week. Everytime we noticed something else they brought me rignt in and would start working on my van. I have to say if I would have known the kind of service I was going to get I probably would have gotten a nissan sooner (not that I likr handing money over or haaving to have a vehicle worked on.) What got me was that I was treated with respecr and like I had been going there for years. Garrett went above and beyond the call of duty. Glen was amazing as well to even share a personal story to show me exactly what ihad bought. Kuddos to the service department.

rattytatty430

Feb 17, 2011

Odd that I ended up at Nissan dealership to purchase a Toyota Sienna van, but that's exactly what happened. I traded in my Chrysler Town & Country van for a Toyota Sienna and could not be happier with my experience. My sales person was knowledgeble, friendly, and went the extra mile to assure that my expectations (and needs) were met. I had previously visited three other Toyota dealerships prior to my visit to Nissan of Rivergate, but all the right "ingredients" simply were not present enough to encourage me to purchase from any of them.I would highly recommend this dealership. The folks are friendly and willing to work with you!

nashgonefishing196080

Feb 4, 2011

I brought my Frontier in because I saw that there was a recall on the news. I called and asked for an appointment and they got me in right away. While I was there I figured I might as well go ahead and get an oil change since I was almost due and the price was actually less than what I had been paying at Firestone! They got me done and out quick and treated me like I should have been treated. I really appreciated the friendly people and the fact that it was a no hassle experience. I think they have won my business.

donnaw

Nov 13, 2010

I was concerned about trying this dealership because of their reputation and other reviews I read. I live 30 miles away and have delt with multiple other dealerships, but haven't found one that I consider good until now. I was told they're under new management and things were different so I drove the distance. I have to say, my car was inspected and I didn't feel ripped of. They told me what I NEEDED to have done and what could wait. I didn't feel like they were trying to take advantage of me and received my car back happily repaired! I WILL be going back. Thanks again!!!

cathyalvy

Sep 21, 2010

Ive been thinking about getting a new car for myself for a while. I visited a Nissan store closest to my house, but did not really like the people, the salesman were always staring at me, pressuring me without even saying a word five hundred feet away, so I decided to look for cars the modern way, via internet and I am glad I did. I found the best price for a Rogue and although it was pretty far from home it was worth the trip! My husband and I were greeted by a very kind gentleman, Dewayne Brock who only seemed interested in what I wanted. My husband enjoyed the test drive and I got the car I wanted for the price I wanted. This place gets a five star for the good experience and pleasant vibes from the people. I will be coming back in a few months when my husbands lease expires. Cathleen Alvarez

jtaladega

Sep 19, 2010

This was not only the best car buying experience I've yet to experience but it was also a sense of hope for me. I was in stationed in Iraq when I began inquiring about the car when I reached Justin Andrelski. He helped me with pricing although I wasn't due back in the states for a few months. Other dealers told me to contact them when I returned, if they even responded. This gentleman went out of his way to ship me a poster of my new Z for motivation and a brochure for my informational questions. The minute I returned he picked me up from the airport so I could purchase that car that helped me through some of the rough times. He will forever be in my memory for this experience. My mother and sister have also purchased from him and I will send many many more. If you are thinking of going elsewhere, you'd be making a HUGE mistake! Go to a place where you are as important as the family they go home to. Thanks Nissan of Rivergate and Thanks Justin. God BLESS?

jeremydl

May 18, 2010

I have given the ratings I have just to underscore what a good experience my wife & I had there. The sales was with less pressure than I had previously encountered, it was our decision to buy, not theirs. They were upfront about sticker price & were easy to negotiate with. I am satisfied we got a good & fair deal. I had some special requests & they fulfilled them, though the group they sent the work order to did a regrettible job. They are eager to fix it, so the dealership gets an A rating there, as well. We went for our 1st oil change & the service department was friendly, professional & efficient. The prices are very competitive as well, worth going there for service, for sure. Overall, a very pleasant car-buying experience & I highly recommend them if this is the make of car you want.

smduello

May 14, 2010

Great communication before we made the drive to Rivergate. Car was there as promised, trim package was as promised, and there were no extras added on to the car. The other dealer had "extras" such as an "aftermarket alarm" and "tinted windows", both of which were standard on the trim we had anyway. Got in and out of the dealership in good time and they didn't try to sell me on a bunch of extras I knew I didn't need.

Murano owner

May 3, 2010

Each person we spoke with was extremely polite and helpful. We were able to negotiate the price that suited our finances, and left with a new Murano that is great. We had previously bought a Murano from Rivergate Nissan 2 years ago and also had a pleasant experience at that time. For this reason, we returned for this promotional event to see if they would make the deal we wanted for the price we wanted. They did and we are very pleased.

rhines56

May 1, 2010

Several months ago I tried to trade vehicle's at another dealer the experience was so traumatic that I decided not to buy another vehicle.4/28/10 I saw A couple of trucks on the lot at Rivergate Nissan, I stopped to look at them the sales mgr.came out to speak with me and suggested a sales person to me. IT was early mornig before the dealership was actually open for the day so I came back A couple of hours later and drove both trucks, it was a very pleasent experience so the next I called back made an offer,they accepted with no hassel and I am now driving my new to me 2008 Silverado,with no rise in my blood pressure. It's the way all dealers should treat customers and sell cars.My thanks to John Schmitz and Ted Williams.

cmmj19

Jul 25, 2008

I emailed this dealer on a new Armada they had advertised on line- things were going well until I asked him what the bottom line price would be with friends and family discount- never heard back from him. Looking else where to find what I want. They lost a sale as I am ready to buy and know that this is the vehicle I want.

sirdanny

Jul 15, 2008

We went o this dealer to repair our 93 Maxima. It was overheating and had burst the radiator. It was around fifty dollars just to check our car out, but the price would be deducted form the repairs if we decided to get the work done there. They said that the problem was that the radiator had busted. I asked them if they were sure because I thought the radiator burst due to the car overheating. They stated that they were sure. We paid 400 for the job and no sooner than we drove the car 12 miles down the road, it overheated again. We carried the car back to the dealership, and told them the problem, and they said that it would cost another 50 dollars to check the car again. I argued because that is the reason we brought the car in the first place. The service manager still refused to check the car again, so I had to complain to a manager inside the dealership. Finally, they supposedly did another check on my car and said that the head was cracked and quoted over 2000.00. The was not a estimate handwritten on a piece paper in lieu of a computer printout. I was very angry and took my car to a local mechanic who checked the car and said that it was the water pump. Price was 400.00 but included the changing of the timing belt. I will NEVER go to Hays Nissan again.

mercury728

Dec 23, 2006

Avoid this dealer!!! We spent 4 hours at this lot over the course of 2 days, and never really got a direct answer from the salesman regarding a car price. We were looking at a 2007 Altima, and we had access to the Friends and Family plan through Nissan. We finally got the salesman to give us the F&F price on the car, which he or his sales manager just hand-wrote on a piece of paper. They would not tell us what interest rate we qualified for, even with our outstanding credit. They kept asking "what kind of rate do you want?" They try to get you to give them a monthly payment you're "willing" to do. Then they tell you "yes" or "no", without even showing you the numbers of how they got there. The Middle Tennessee BBB has 8 complaints on this dealer over the last 3 years. By comparison, the other 2 Nissan dealers in the area only have 3 BBB complaints combined over the same period. We ended uo going to another dealer. When they gave us the "Friends" price on the exact same car (not identical) it was $400 lower than what was quoted by Hays/Nissan of Rivergate. Beware of this dealer, they don't willingly share information. You should know something is wrong when a dealership changes names, but not ownership... an apparent attempt to change perception/image.

tnpaperlady

Aug 23, 2006

I went and purchased for an affordable amount of per month on their special financing. When I returned on Monday with some papers they had required I was informed that the bank said no to the original amount and said they would finance it for a higher amount per month with a higher amount of interest. This raised my monthly payment by $65.00. There was nothing said anywhere at any time about the fact that this could happen. For this reason alone I would not reccommend this dealership to anyone.

chadbox

May 10, 2006

Beware, this service manager tried to pull a fast one on me. I asked when I called about my problem if this would be covered under the extended warranty and he said he would check. I get there and he says it wasn't covered, but after some research on my part I find out it is covered. He also offered me a courtesy service over the phone for my trouble, but surprise I did not receive this either. This is Rivergate Nissan now and they will no longer get my business.

jacklewis

Nov 30, 2005

I purchased my Altima in April, paid cash, and was still forced to fill out a Credit Report. During them detailing my car, a front floormat disappeared. I ordered a 2nd key for the car at time of purchase. Between April and September when I was told they STILL didn't have a key that coujld be made to fit my new Altima, I canceled the order. Now my Rear Passenger Power Window has gone out, I was told it would take 2 or 3 days to order the part. 2 weeks later, they claim they still don't have it. When I called back and raised heck, I wss told the part was there on the shelf. These people llie, cheat and steal. When You complain, you are told that the ones that screwed you over don't work there anymore, and there is nothing they can do about all the lies you were told when you bought your car. Treat these people like the plague and stay away.