Nissan Of Valencia reviews

Elcora

Oct 14, 2016

It was a great experience 1st day my wife found her dream car 2nd day I got my first SUV thanks to the great customer service we got from P.J. Dimaano-Cabello and supporting him his manager Amen also thanks to the friendly service given to us by Julie in finance dept.By putting all together we got the best service ever.Keep it up,,,!!

Hotmail

Sep 21, 2015

Be careful before signing, the verbal agreements they promise magically change when put to paper. Sales and Finance are in on it. Nice try!! Stay away, plenty of other Dealers out there.

erice24

Sep 7, 2015

Matthew Hagen is Awesome!! Right off the bat the whole experience was easy, everyone was so inviting and nice when we walked through the door. Searching for a car can be so stressful but Matthew answered every question we had and hit ever mark we asked for. We drove out with a 2013 Nissan Sentra and I am loving it more and more each day. I appreciate Matthew's honesty and help throughout the sale and Nissan of Valencia definitely has a returned customer. Also Nadia from the finance office is awesome and was a pleasure to work with. Great Job Nissan of Valencia and keep up the great work, I appreciate all the hard work and it shows in the detail and the way you work with customers!!!

ronidiaz23

Aug 31, 2015

This was the 3rd dealership we had visited on a very HOT Sunday so we had pretty much lost our excitement at looking at new cars. We were actually just going to look but Matt was super friendly, very knowledgeable about his product and it made us feel comfortable enough to talk numbers, which we did and voila, ended up driving out with a new Sentra. Very pleased with the facility and we got out of there in fairly good time. Matt took the time to go through all the car settings and info and he did so in a cheerful and friendly manner. Next time we're in the market for a new car we would definitely go there again.

Jun G19

Aug 6, 2015

My wife and I purchased a 2014 Nissan Pathfinder last year and was happy with it until one day, the driver side sun visor broke. I brought it to the attention of the Service Manager when I did the first oil change and they said they will replace it for free because it is under warranty. They never replaced it and said they will have to order the part and call me back. My second oil change came due and I went back to the dealership and asked if they already have the part. They said again that they will have to order it and will fix it. It has been over six month now and I haven't heard back from either the Parts Department or the Service Manager. I tried to call them several times but they always have excuses like "let me check and I will call you back in 5 minutes". Never called back.Not going back to this Dealership. Nor will I recommend it to anyone. Bad service as it is.

jlovinger

Jun 15, 2015

My husband and I purchased a Murano from Matthew Hagen in the sales department and highly recommend working with him. Matt is a terrific guy and a professional. He earnestly tried to meet all our needs and make the entire experience quick, pleasant, and hassle-free.

trish999

Jun 10, 2015

I was on a mission, and I had done my research. I saw my car, a 2015 Altima, on Nissan of Valencias website. So I made the call and was connected to Matthew Hagen. Right off, he was very friendly and I absolutely felt no pressure to come in. I made an appointment with him, but had to change it numerous times, due to my schedule. I was able to do that via text, which made everything so much easier. When I came in Matt showed me the car and was super thorough with explaining everything about the car, more than I had even researched. I was treated with the utmost patience, when negotiating exactly what I wanted. I ended up with the car I wanted, the deal I wanted and left a very happy customer. I would recommend Valencia of Nissan to all my family and friends, and they need to go see Matthew Hagen, because he was an absolute doll!

howard

May 7, 2015

Do not use this service dept. They are not interested in helping or understanding the customer. I talked with Steve, the Service Director, and he was rude, belligerent, and refused to believe or even contemplate that his dept. or one of his service providers could have or even possibly have done or said something that wasn't right or true. Beside the fact that his service dept. did not fix this problem right to begin with, he was still not interested in finding out why. Instead of investigating the situation, which any good director of any industry would, he refused and was unreasonable. Then, he had the nerve to twist my complaint around and say I was trying to manipulate the situation to my advantage, which I did not and his implication is totally and completely false. I have a 2005 Xterra and there is a known problem that radiator leaks into the trans causing both to fail. Nissan was sued over this problem and lost, so they extended the warranty to cover fixing. This problem also exists on the Frontier and Pathfinder. Nissan doesn't tell you this and I found out the hard way. I took it in and the service writer said I need a new trans and radiator. Nissan had extended the warranty to cover this known issue. I said ok. They fixed it. Great. Right? Two specific things, the service writer said I would be getting a new trans and I asked the service writer specifically, has the problem been fixed that caused the failure in the first place, not just the repair, but reason for the failure, so that this won't happen again? He said yes. Well, 50k miles later, the trans is acting up again. I take it to a different dealer and the very same exact thing is happing. And, I find out that I did not get a new trans. I received a rebuilt trans. Not only did I not get a new trans, but the reason for the failure in the first place that caused the radiator to leak into the trans, was not fixed. I was lied to. He told me something that wasn't true. If he would of told me the truth, I would not be in the situation again and not writing this review. Whether it can be proved or not that he lied, the car still did not get fixed right in the first place while under warranty like I was told it was. I called Steve. Steve is not is not friendly, not open to hearing what I have to say. He says the car is now out of warranty. I try to explain that if it was a different problem why the trans is not working, I would understand, but it is the same exact problem as before that wasn't fixed right in the first place while under warranty that they said was corrected. I try to explain to him what his service writer had told me. He his not interested. He is not interested in investigating, not interested in asking questions or lifting a finger to help or to understand. All they had to do was fix it right to begin with, tell me the truth and I would not be in this situation again or writing this review.

Red5five

Sep 21, 2014

I had made a deal on a new leaf after stopping in on a Monday. All the financing was approved during the week, I had an appointment with the sales woman M a r y. When I arrived at the time of my appointment I was told she was not in and would not be until after twelve (two hours after our appointment time). I was then informed that my car was not available that day because "it was in the shop for regular battery maintenance". Really? They offered to deliver the car during the week if I did all of the paperwork up front and if the car wasn't ready they would find be a comparable one. Hmm, sounds to me like they sold my car during the week. At least a phone call before I drove up there would have been nice. Anyway they brought the Sales Manager R y a n in, he gave me the same story and didn't have much to say when I told him if the car wasn't ready today I would leave and not come back. So I left, waste of time.

jmccaff

Apr 23, 2013

I got a great deal and great service! Everyone was polite and friendly and did their best to work with my budget. Truly a nice experience. : )