Open Road of Bridgewater / smart center of Bridgewater reviews

BobnBarb

Dec 3, 2014

My wife and I were referred to Melanie Schrimpe and Nick Powell at Open Road by family. The entire experience was a pleasure from beginning to end. Both Melanie and Nick were very patient and we never felt rushed or pressured. They answered all of our questions and took the time to follow up after the sale. We love our new C Class and look forward to continuing our relationship with Open Road for many years to come.

CThomp

Dec 3, 2014

I purchased at C300 and took quite some time to make a decision. Michael Vurchio was very patient with me and offered valuable advice. When negotiating, he offered a very good deal and the negotiations went very smoothly. Customer service has been great and would definitely recommend them others.

Tania

Dec 3, 2014

This dealership was recommended to me by a friend who had leased a car from them before. Claudio, the sales associate that helped us out was nothing but delightful. He explained everything to us in detail and was very knowleable about the car.

NikkiMac

Nov 30, 2014

Mike honored all items promised, he delieverd my plates to my house because I could not leave because of my new born son. He also brought him a Mercedes Benz bear! He earn my business this time but now has a customer for life.

luisq

Nov 25, 2014

The experience at this dealer was amazing the sales team and managers put me and my family in the car we wanted they made the process nice and easy also nice service department.. Thank you Claudio and team

Williams 883

Nov 25, 2014

After searching online and reading the different reviews I knew I was going to buy a Mercedes but I didn't know where. So I went to the web and Michael Vurchios name kept coming up at Open Road and it turns out the women in my apartment building also bought from Mike. So I reached out to Mike and made a appointment just to see a ML. Not only was this car the right fit, he made the numbers work as well. I recommend Michael Vurchio this guy is legit!

Audi lost me

Nov 24, 2014

This was my first experience with Open Road.and I purchased an S550. My sales person, Melanie Schrimpe, was professional, very knowledgeable about every aspect of the car and very willing and patient helping a somewhat technically challenged person to get comfortable with all it has to offer. .( the car is a technical marvel) The facility was state of the art and everyone else I meet were also professional, courteous and helpful. All in all, a great experience.

Paylruz84

Nov 21, 2014

Michael Vurchio goes above and beyond for his customers. I only have had positive experiences and have made many recommendation that all have said the same. If buying from Open Road, I will always recommend Mike.Thanks again

JohnGreen12

Nov 17, 2014

I recently bought my 3rd C class in a row from Michael Vurchio. Mike keeps up with the new products and keeps me informed about when I can switch out of my car and into a new one. He is a true professional!

AlanMyer

Nov 16, 2014

I walked into Open Road and was greeted by Michael Vurchio, I told Mike I just wanted to look at the E 350 and didn't need any help because the car was for my wife. After a few minutes Mike came back to me and asked if I have any questions now, after speaking with Mike just for a few minutes I realized that he is a true professional. He answered all my questions and went over over varies features of the car. I normally buy my cars from Freehold because it closer to my house, but after meeting Mike he is worth the 20 minutes of driving. I did in fact buy my wife her E class from Mike at Open Road and decide to replace my 2012 SL for the new 400 twin turbo motor. Thanks Mike you have a customer for Life!!!

CLS Fanatic

Oct 31, 2014

Dealt with Greg Fiorino who was very professional, knowledgeable and customer focused. Really liked the relaxed approach to leaning our new CLS550. I've had very good experience with the service department as well. Very well mannered staff led by Peter Lomando. Nice new redesigned facility---very modern with some very welcoming features for the customer.

Ash

Aug 2, 2014

We recently bought on impluse a pre-owned Audi A8 from this dealership while there to actually look at a preowned 911 (strange things do happen). Our salesperson Melanie was just awesome to work with, a car enthusiast herself. She was helpful, courteous, friendly and proactive. We also met with couple of managers as well as the finance manager, who was great to work with as well (that totally bends the rule in the car dealership business). We liked the fair prices, the speed of negotiation and speed of execution. It's also not an overcrowded dealership like the giant places (Paramus and Edison). If we decide one day to buy a Benz, we'd make the trip to Bridgewater even though we live in Holmdel.

A.B pir

Jul 15, 2014

Th sales person quoted a price for down payment. When I went to pick up a car he charged $400 extra on My credit card. At that moment I have already signed The contract. I didn't get 2nd key for the car he told me I would grt it in 3 daus Its been now almost week

Car Lover

Jun 23, 2014

I have no words to explain how badly? Please never buy the car from Open Road. Open road staff Non professional, No service and no return call. Please never buy the car from Open Road. Please never buy the car from Open Road.

DebbieT

Jun 18, 2014

I recently leased a vehicle from Open Road in Bridgewater. I couldn't be happier with the professional, sincere, knowledgeable help I received in making my decision. My salesperson, James Lawrie, is an incredibly honest, helpful, patient individual. I never felt pushed, rushed, or anything else that you mostly encounter with other dealerships. They have by business as long as I'm a Mercedes owner.

ToniL

Apr 16, 2014

We purchases a certified pre-owned Mercedes-Benz at Open Road this week and could not have been more pleased with the experience. Our salesman, Mark, was a complete professional -- knowledgeable, friendly and helpful, but never pushy. Julia in the administrative office was also a pleasure to work with. It was all of the fun and none of the stress of shopping for a car!

Beverly A.

Apr 14, 2014

I live in Pennsylvania (about 2 hours away). Found the car on line and loved it. Made an appointment to see and drive the car. I was pleasantly greeted by Mark Gianchiglia. Mark was extremely knowledgeable about the car and extremely helpful. I did a test drive in a place where I was comfortable driving. He was not high pressure at all. He made certain that I was comfortable and felt at home. I bought the car. He showed me as many features as possible before I drove home. He was supposed to have a mat changed out and apparently we ran out of time because that didn't happen. I would highly recommend doing business with this establishment and Mark in particular. I wish I lived closer so I could have my service completed at this dealership.

Bunny

Apr 2, 2014

Best price, selection, and service. I would recommend this dealership to anyone. I was completely satisfied.

Jared Caputo

Mar 30, 2014

I have been a long time customer at Open Road Mercedes of Bridgewater, and everything has been great! The service is great, the service, and the show room! I have purchased many vehicles from this dealership and have been more than satisfied with them and the dealer. This is an excellent dealer, and I certainly recommend coming here for sales and service! Best Mercedes-Benz dealer.

Repeat Customer

Dec 28, 2013

Buying my second car from this dealer. The experience was wonderful from the time we stepped in, to the time we drove off. Claudio was our sales rep. He was very very helpful. He made sure we knew everything about the cars and that we were never under any pressure to buy! He made us feel at ease and well-informed through the entire negotiation and finance process and gave us the best options that met our needs. The rest of the staff was very courteous and made sure they did everything to make us feel special! I would definitely recommend a Mercedes and highly recommend getting one from the Open Road at Bridgewater from Claudio! Having been to other dealerships for other luxury cars, we felt this one was a class apart and wants to do what it takes to have happy return customers :-) Till my next Benz :-)

Mauricio Beltran

Dec 23, 2013

This is the second time that I am buying a car from this dealer and I don't see any reason to go to another dealer. Claudio was the sales guy, he showed me two different cars and even showed me a car that wasn't list on their website. He spend the time looking for the best vehicle for us and working with his manager to get the best deal for us. We really appreciate the time and effort that he spent on us and there was no pressure at all coming from him. Thanks Claudio.

Happy (Grateful) Customer

Dec 20, 2013

I am very happy to write this review, and highly recommend seeing either Greg to buy a car, or Peter for service. "Thank you's" are also in order for Cortney, Jeanna, Ted, and to those whose names I do not know that always seem eager to do a good job! All of the people I have come in contact with at this dealership have gone out of their way to make us happy, on as many levels as possible. From buying our new car to the service experience, I am always surprised at each individual's effort to give us respectful and sincere attention with swift solutions. I am very grateful for the Service Department for making what is typically a terribly stressful event, as painless as possible! They have been fair to us with pricing, and I trust that each person is really giving their best. I hope that Mercedes Benz Corporate keeps the employees as happy as they keep us, and that they are appreciated as I appreciate them! PS : We pass by the Flemington Mercedes (which is 5 minutes from our house) to go to Bridgewater Open Road, because we trust them and know they will go out of their way to give the best service & solutions.

Happy Customer

Dec 20, 2013

I am very happy to write this review, and highly recommend seeing either Greg to buy a car, or Peter for service. "Thank you's" are also in order for Cortney, Jeanna, Ted, and to those whose names I do not know that always seem eager to do a good job! All of the people I have come in contact with at this dealership have gone out of their way to make us happy, on as many levels as possible. From buying our new car to the service experience, I am always surprised at each individual's effort to give us respectful and sincere attention with swift solutions. I am very grateful for the Service Department for making what is typically a terribly stressful event, as painless as possible! They have been fair to us with pricing, and I trust that each person is really giving their best. I hope that Mercedes Benz Corporate keeps the employees as happy as they keep us, and that they are appreciated as I appreciate them! PS : We pass by the Flemington Mercedes (which is 5 minutes from our house) to go to Bridgewater Open Road, because we trust them and know they will go out of their way to give the best service & solutions.

BB4Ever

Dec 18, 2013

It was Thanksgiving Weekend 2013 and we were out looking at new cars when we decided to stop at Open Road of Bridgewater. We never thought we could afford a Benz but we were wrong. The dealer had many quality pre-owned Mercedes on the lot in mint shape and low mileage. Our salesman Mark picked up on our interest and used a no-pressure style to get us to return with our Infiniti tittle and a test drive. During the test drive we learned all about the different features, from safety thru performance that Mercedes provide. When we decided to buy the negotiation and financing process was like no other buying experience we ever had. In fact Mark even sent us home while the dealer compiled the paperwork and prepped the car. This is completely opposite of my last experience where the dealer wouldn't let us leave with-out the car and the process took 6 hours! When we returned on Monday everything was ready to go and we were out in an hour! I would recommend Mark at Open Road of Bridgewater to any one that wants a quality car buying experience. Thanks again Mark!

Pam NJ

Dec 17, 2013

I usually don't like car shopping, but this experience changed my mind. My salesman was Mike V., and he made this experience a pleasant one. He couldn't have done more to make me comfortable making my purchase. Mike had patience, and knowledge throughout the transaction. I most definitely would go back to Open Road of Bridgewater, and work with Mike V. again. In fact, I have already recommended Mike and this dealership to my boss, who is in the market for a new car. Thank you Mike.

Gary S. Bernstein

Nov 18, 2013

I was in the market for my 7th Mercedes Benz, and I happened to contact them. Jason and Keith contacted me repeatedly by email and phone to make sure I was comfortable driving 3 hours to buy a car from a dealership I had never dealt with before. When I arrived yesterday morning they were waiting for me and everything was ready. Even though I was coming out of the same car, Keith made sure I understood every change before he would let me leave. He even re-checked the tire pressure. I have never dealt with finer people and I expect to see them again in 3 years.i

gerberdaisy76

Nov 15, 2013

i bought a new Gl 450 from Dharam Patel. He was very patient and took his time to show me all the features of my new truck. The sales manager Justin was very nice he took the time to come out and thank me for my purchase while Dharam was going over the car. I will recommend them to friends and family.

G. W. Happy Customer

Sep 25, 2013

I want you to know how much I appreciate the way you have cared for my car. I can't remember a time before I started coming here when my car has looked so nicely groomed and ran so well. Several of my family members who have visited your location have commented on how nice things look. Thank you for your excellent service.

Shenne Hargrove

Sep 16, 2013

I have been a customer of the Bridgewater Open Road dealership for several years. The changes that Peter has brought with him to this location are awesome. My experience has been exactly what I expect from Mercedes which is more than service, but also SATISFACTION. I absolutely appreciate the amount of attention and effort from the Service Department and will continue having my car serviced there.

Anna

Aug 17, 2013

I can only speak to the purchasing experience and agree with the other reviews, the quality for what you'd expect in mercedes is not there. Triple check the details on a car listing, what's on the web is inaccurate at best, for instance a pre-owned might list on the web a back-up camera but not actually have one in the car, the mileage listed maybe much higher, I was Quoted in an email a car has low 12,000 miles, and the web advertised "Only 12,600 miles!" just before picking it up, it had over 13,250! And they put this in writing, so they do "falsely make claims" just to get you in the door. Don't recommend buying here if your from out of state, because honesty is not their policy. The overall "experience" was not satisfactory and will not purchase from them again. Shame on me for having higher expectations. The car itself (c300) does drive nicely.

Cynthia

Aug 2, 2013

I've yet to find a dealership and staff where you are treated with this level of concierge service. From the time you arrive to departure, it's consistently an OUTSTANDING experience. Peter who personally greets you and goes out of his way to make sure the "experience" is nothing short of impeccable. if you need anything he's fully engaged and has a passion for achieving stellar client satisfaction. Highly recommend. On the Finace side, see Julia she's a GEM. CJ

Vicki

Jul 27, 2013

It is so rare this day and age to find as they say "service with a smile", however, Open Road of Bridgewater, exemplifies that every single time I am there. From the minute I pull into the valet area, I am always greeted with smiles, personality, and genuine caring!! Mr. Lomando always takes the time to talk with me and make sure I am completely satisfied before leaving. It is actually a wonderful experience there and I highly recommend this dealership to anyone that is looking for exceptional service, cleanliness, promptness, and honesty!!! Sincerely, Vicki Hernandez

SJ436

Jul 25, 2013

As simple as it sounds Mike Verchio was the reason why I purchased from this store. I work in the area and recently received a promotion so I wanted to upgrade my car to a luxury brand. So I tried the BMW 335 out at the Bridgewater store the service there was horrible. I then decided to just take a look at the Mercedes 300, I was just looking at the cars and was approached by Mike he started going over the cars he had in inventory and none were really what I was looking for. Mike told me that the store was a volume dealer and by next week there should be more cars that I might like. On Thursday of the following week Mike gives me a call and asked if I can stop by during lunch because a car arrived that fits what I wanted. After going back to the store he was right it was what I wanted, Mike made the buying experience a fantastic one, I remember him saying finding the car is the hardest part the numbers are the easiest part. Thanks again Mike

WEICHERTGELARDI

Jul 25, 2013

Contacted by Ashley G. Very energectic, friendly, and got me to come in to the dealership to meet with Mark. Ashley was waiting for me at the door! She and my wife are Hungarian so they hit it off. I met Ashley 3 years ago and she was the one who got me to come in in the 1st place! FANTASTIC CUSTOMER SERVICE FROM ASHLEY, MARK, ISAAC AND BOB. 5 STARS ACROSS THE BOARD

Worst service ever

Jul 23, 2013

I have never had a worst experience in my life with service. Michael in service is rude and abnoxious. The amount they attempted to charge me was crazy and this was after two weeks of having my car. Bottom line that did not fix my car and charged me 2000.00 ...See you in court open road Stay away from this place Mercedes should be embarrassed

Ann F.

Jul 22, 2013

Never again ...... Most unprofessional dealership I ever worked with. Talk about the right hand not knowing what the left hand is doing.... That's an understatement ! They are very deceitful, will lie thru their teeth just to make a deal. Have not one ounce of concern about wasting your time.... I was a previous customer, but there was not one familiar face there this time.... I will never purchase another Mercedes again.... Because of how I was treated at bridge water

J.Miller007

Jul 15, 2013

I bought a car a couple of months ago from Mike Vurchio, he recently contacted me and asked to post something on this site. I was more then happy to do so, he's sales technique is nothing less then amazing. He is not a pushy type or a typical car salesman with the old tricks. After being a loyal customers with another Mercedes Benz store they lost my business because of Michael. He helps me with making service appointments and is always there when I call he's cell. After reading the other reviews about him I can tell he's a valuable asset to Open Road Auto Group and more importantly Mercedes Benz. I highly recommend Mike there is no one else that compares to he's talent.

Aruss2010S550

Jul 15, 2013

I recently bought a second hand car for my daughter, the experience with Michael is second to none. I've been purchasing cars from him for the past 5 years. I've been referring my co workers and close friends to go and purchase from him. The process that Michael goes through to insure that the car is the right one is outstanding, he knows Mercedes Benz like no one else I have ever met. When it comes to buying a Mercedes I do not know why you will not purchase from him. Thanks again Michael you will see me soon for the new S550 you've been telling me about.

Alvin

Jun 3, 2013

A dealer rep called me after inquiring about the 2014 E350 through Cars.com but never got back to me after asking about more specifics about the MB lease deal on this car. I called up another MB dealership, Ray Catena Mercedes Benz in Edison, NJ and they were very professional. Anyway, I ended up getting the 2013 BMW 528i x-drive because I thought the driving dynamics of the BMW was much better AND THE SERVICE WAS FANTASTIC!

Miss Elizabeth

May 21, 2012

I initially sent in a request via email and Miss Ashley responded to me within minutes of me hitting complete. She was so very friendly and knowledgeable about the vehicle I was interested in. We scheduled an appointment immediately for myself to come in. I was met a nd greeted by Ashley and she introduced me to Mike V, who was very friendly and helpful. He Knew so much about the S Class I was looking to purchase, things I had no idea about and I have had 3 of them in the past!. He Was very kind and funny with my son as well. Got us the best price and delivered the car with ease. His managers were also very kind as well. Julia, the finance manager couldnt have been sweeter. Great dealership, great service and people working there! We were also introduced to our service advisors before we left so that we knew who to meet with when the car has to come in for service

Darren

Apr 10, 2012

I called on a vehicle I was intersted in. I live 4 hours away. I told the salesman I would like to pay $16500 for a car listed at $17200. He told me he could not negotiate on the phone and wanted me to drive 4 hours to see the car and then negotiate a price. Ridiculous is all I have to say. I have bought several vehicles from out of state dealers in the past. There are too many car dealers to put up with people like this. Buyer beware!