Palmen Buick, GMC, Cadillac reviews

James Nielsen

Jul 23, 2016

Only place I go to service my Cadillac! Tim Hoffman and his crew are the best in the business! Must stop for all your automotive needs! Thanks Tim!

Walton

Jul 18, 2016

oil change, what else would you like me to say when I only had an oil change? there is nothing else to say

TC

Jun 9, 2016

Before I left the lot, the sales rep explained everything about my Terrain and made sure I was comfortable with every aspect of the vehicle. Excellent customer service!

Azealea Seward

May 13, 2016

Roberto Sandoval was awesome, he is a motivated Salesman with integrity and persistent he will get the job done. Great job Roberto and will be going fishing soon, God bless you.

Delbert

Feb 29, 2016

I deal with Tim Hoffman as my dealer was Tom Helgersen and both are very professional. Tim has always taken the time to explain what should and will be done on the vehicle at time of maintenance. I've made inquires and again he will take the time to explain to me the answers so I can understand. I will say hello to Tom while waiting for maintenance to be preformed and he always has a smile...great man. Both of these people are a pleasure to associate with....solid experience. I've have never had a bad day at this dealership :)

Renee

Feb 29, 2016

These guys could not be More accommodating. Just love these guys and this place Palmens is the best, I tell everyone this is the place to go for service.

Kathryn

Feb 20, 2016

I have always been well treated by the the receptionist, the service department, all salesmen. I have been dealing with Dan Salisbury for many years, I feel that he and your dealership have always treated me with the utmost respect, which is why I keep coming back (the cookies aren't bad either ).

Linda

Feb 20, 2016

Tim h gives excellent service. It's beca user of his good service that I recently purchased a new Cadillac from palmen

Cynthia

Feb 9, 2016

Staff was courteous, attended to my needs quickly and professionally. The facility was very clean and the waiting area was adequate.

Kitty

Feb 8, 2016

Very polite I liked it so much I filled out an application for a driving position.they took good care of my needs and were very professtional

Lauralee

Feb 8, 2016

My service rep. Joe is always gracious and informative.He makes sure all gets done in the best of time. Greatservice!!

Paul

Feb 8, 2016

Dan Salisbury knew his product and made the leasing process easy and painless. My wife, JoAnn and I like GMC and the Terrain so we sold the 2011, purchaed the 2013, and leased a 2016. The service dept. are all good but our favorite is Tm Hoffman. Tim is a "gem". Paul M DeFazio

Robert

Feb 8, 2016

I have always been satisfied with the service at the Palmen GMC. and my representative, Tim Hoffman has always been professional and helpful with whatever my vehicle and I needed.

Vernise

Feb 8, 2016

It was great! Timely, helpful and courteous. Joe is always able to answer my questions and schedule time as needed. Thank you.

Bruce

Feb 7, 2016

I've stopped in a couple of times so I'm not sure which time this survey is referring to. However, as always, I'm pleased with the service I receive and that is why I continue to trade at Palmens.

Gordon

Feb 7, 2016

From sales to service your dealership is outstanding. Thanks to Dan Salisbury and Jason. Their priority is customer satisfaction! Their effort is always professional and completely considerate.

Jerry

Feb 7, 2016

As Always waiting for me, and ready to go. I get in and out, with a complete description how it went. Tom Helgerson is the reason i keep on coning back, and we have been asking questions on our next car in the future if i get a good deal,we'll still be with you. Although there is a dealerssip west of here that gives VETS discounts, plus a 100% warranty life time. I'm iffy on that, but i will have to check them and you out when the time comes. Jerry Piotrowski

Mark

Feb 7, 2016

I have bought many cars from Dan Salisbury since 1984 and always have my cars serviced where he works. The service department at Palmen is excellent.

Buyer

Jan 12, 2016

Called here about a used car. They informed me it was there and that if we set a "VIP appointment"(their terms) they would have it washed and ready for us to see. They were a little over an hour away from our home. We made an appointment and set off to see the car. On our way there we received a follow up to confirm our appointment. When we arrived we went to the reception desk to check in. They didn't have any information on who we were, what car to see etc. Obviously a appointment doesn't mean anything to them. A random salesman was dispatched to help us - he had no idea what car we had came to see. After informing him what car we wanted to see and showing him an email - he set off to find the keys. 10min later he returned and said the vehicle was not there - that it was sold. We asked if he was sure as we just talked to someone, set up an appt. and drove over an hour to see it. He told us -" what do you want me do - we sell cars all the time". I said it would have been nice to know that before we wasted two hours on a wild goose chase. He never offered an apology, to show us something else, to speak to a manager...nothing. We left and will go out of our way to tell everyone not to give them any business. Further we have received several follow up emails from different people in the company asking about our experience, etc etc. I sent each a reply as to what happened and not a single one even took the time to respond.

James

Jan 3, 2016

They did exactly what they promised to do in a timely manner. What more could I expect? I was satisfied completely.

Joseph

Dec 30, 2015

Able to get scheduled quickly. Service tech very courteous, the service performed in a timely fashion. Friendly office staff and clean waiting area. Great cookies & coffee...

John

Dec 29, 2015

Great as always everyone willing to help, Tim takes care of me. I do not need 20 words to describe.

Jennifer

Dec 27, 2015

The team made is so effortless and it was a great experience. I would recommend palmen to anyone!! From sales to service, the consistency helpfulness makes it easy to recommend.

"

Dec 25, 2015

Your service dept. and especially Joe Whitely are terrific and most willing to be of help. Frankly, your Dodge Jeep dealership could take a lesson from the GMC staff

Fred

Dec 24, 2015

Kevin was courteous and helped check vehicle in for oil change, tire rotation and 14-pt check. Service took just 40 minutes and my Terrain was washed too. Had a hot chocolate and read newspaper in waiting area. Good experience overall.

"

Dec 23, 2015

My wind shield cracked after only 4,000 mile and the dealership covered it under warranty. Nice job. Everything went very smoothly.

Arlene

Dec 23, 2015

Friendly, willing to explain,always takes personal time on each visit and always washes my car and shares a smile and laugh

Adrian

Dec 22, 2015

My new car is "AMAZING". Palmen gave me the best deal on the car of my dreams. My salesman Scott was fantastic, and left an ever lasting impression on me. Thank you for making my birthday the best!

Gretchen

Dec 22, 2015

Always so helpful from front desk to service. Love them!It is a joy to keep up with my pretty Buick

JaceRiver

Dec 22, 2015

Quickly responded and tended to any questions/concerns I had

Hollie

Dec 20, 2015

Was a routine oil change and safety recall, service was great including shuttle service. All staff were pleasant and professional

John

Dec 19, 2015

The salesman was very professional and quick to answer all of our questions. Everyone there was friendly, helpful and courteous.

Christopher

Dec 18, 2015

Excellent service and customer service was top notch! Very accommodating with the hours. Will always be a returning customer. Thank you Palmen!

Jennifer

Dec 18, 2015

The service department was very helpful and efficient. They explained what would be done and recommended other services which needed to be done. Overall a very nice facility.

Chasity

Dec 17, 2015

The customer service rep provided excellent customer service. I was very happy with the service that was performed on my vehicle.

Diane

Dec 17, 2015

i was dealt with in a very courteous and professional manner. also all of my concerns were dealt with. The staff was great.

Donald

Dec 16, 2015

Dan Salisbury is the best salesperson to work with. He listens and knows the product. This is at least the 8th car I have purchased through him.

Patricia

Dec 16, 2015

Went in for tire rotation and oil change. Communication could have been better. Sat to long without hearing from someone

Mary

Dec 15, 2015

Service technician was great. Service was quick, even though it was a very busy day they were able to get me in before my appt time.

Jeff

Dec 14, 2015

Bill was less than quoted, pleasantly surprised. I loved the new Cadillac they gave me as a loaner, however, it is way too much for me to afford at this time with the kids going to college and private school. You could not give me enough if I traded in my CTS.

James

Dec 13, 2015

Very pleasant. Fast and curteous. Staff was very knowledgeable and assisted me with my every question. I would definitely recommend to anyone

Janice

Dec 13, 2015

I am well satisfied. You have always been very good to me. It's nice to have someone you can depend on.

Judith

Dec 13, 2015

OH EVERYONE IS SO FRIENDLY I DON'T MIND GOING THERE AT ALL. I HAVE NEVER EXPERIENCED A NASTY PERSON OR REMARK.

Mary

Dec 9, 2015

I was politely greeting and processed for the scheduled maintenance on my vehicle.I went to the lounge area and enjoyed a cup of coffee & a cookie. The time went quickly and I soon was on the road with a clean car too. It all was an excellent experience..as usual!

Michael

Dec 2, 2015

First time in the dealership. Everyone was very friendly, and wanting to help. I had a very good experience. I will be back in.

Marylouise

Nov 28, 2015

I had an oil change on November 21. On November 23, a warning light appeared on my dash. It took two visits to service to finally fix the problem, but service took great care of me. Tim Hoffman is the best!

William

Nov 28, 2015

Service representative Tom Hoffman has been courteous,knowledgeable, and goes the extra mile when dealing with customers. He is a credit to the Palmen dealership.

Jeremy

Nov 26, 2015

I stopped in just to get air added to my tires. Then asked if it was possible to get an oil change. I wasn't expecting too since I didn't make an appt. Tim Hoffman was working alone that day a said let him check. Came back said it wouldn't be a problem. He could have easily said No since I didn't have an appt. Thank you for not making me make an extra trip.

Daniel

Nov 23, 2015

This is the best dealership. continue the good work. thank you for the great service and the great facilities. THANK YOU

Donald

Nov 23, 2015

The service writer Jason is wonderful. He's very helpful and takes excellent care of us. He knows who we are when we call and knows our car. Thank You Jason

Richard

Nov 23, 2015

service people were friendly and did an excellent job, waiting time was minimul and lounge facilities were comfortable. I will return as service is needed.

Kathryn

Nov 19, 2015

I have always been treated with the utmost courtesy when I come to Palmen's. I never feel that I am an imposition to any of the employees.

John

Nov 17, 2015

Everyone was friendly, the buying process was lengthly. Salesman was knowledgeable and eager to please. Willfeel comfortable coming back with questions.

Shirley

Nov 16, 2015

Tom simply ROCKS!!!!!!!!!Just love him - he put my aunt at complete ease :) Will refer to him until he retires!!

Carl

Nov 12, 2015

Tim Hoffman the Service person drove the vehicle with me to ensure he understood the exact problem to be fixed. After the mechanic was done and I picked up the vehicle the problem returned after several miles of driving the vehicle. I called Tim and said i was returning with the vehicle. When I arrived Tim had the mechanic waiting and he found the remaining issues. Both the mechanic and Tim were very helpful and took personal interest that the vehicle be fixed properly, at the lowest cost to me and in a timely manner. When it was found out that they would need the vehicle a little longer to fix it Tim ensured that my schedule was worked around to do so. It is this type of personal interest by both Tim and the mechanic personal that keeps me coming back to PALMEN for my vehicle purchases and maintenance.

Emily

Nov 9, 2015

Ours salesperson Steven Williams did an awesome job. He was able to get us a great deal. I would recommend him to anyone looking to buy a new car.

Gary

Nov 9, 2015

The last time I had this good of experience buying a car was about twenty years ago. The car had everything I wanted in it.Thank You for he experience!

Daniel

Nov 5, 2015

My service technician (Jason) was very professional and he solved my problem. I have had contact with Jason before for servicing my car and he always have been great.

Linda

Nov 3, 2015

My salesperson Tom was a pleasure to deal with. He was extremely helpful and very knowledgeable. What a smooth process it was to buy a car.

Chris

Oct 30, 2015

Your car service team is great. Those guys work very hard at making sure the customer understands what is being done to your vehicle and why. Jason has been our service tech for years and he is always professional and very knowledgeable. He is the reason we continue to get our service done at Palmen.

Marla

Oct 28, 2015

Some things salesman told us, service told us differently. Examples are the time it takes in service and what make of rental car you get. These were minor. Signed up for extended warranty and didn't know there was a $100 deductible until signing paperwork.

Steven

Oct 28, 2015

Everything was done to my satisfaction. Will be using this facility again and I liked the convienence of the service department area

Teralyn

Oct 28, 2015

Service was friendly, helpful and made sure we fully understood the new vehicle and how to use its features. Very good experience.

Walton

Oct 27, 2015

Technician & service writer completed everything perfectlyRepairs completed in a timely mannerVehicle was clean and free of hand prints or oil smudges

James

Oct 24, 2015

I've bought 4 cars from palmen's if I didn't like them I wouldn't of come back. there good at what they do and are always friendly. the cashiers are great.

Donna

Oct 21, 2015

One feels welcome the minute you walk in the front door. Scott Moore was very pleasant to work with and bent over backwards to meet my needs. I felt very comfortable working with him.

Michael

Oct 21, 2015

Courteous, prompt and efficient. I was late and they still fit me in and even repaired some recall work while doing routine maintenance.

Joyce

Oct 7, 2015

Everyone was very professional. I especially appreciated the shuttle service. The Service Department is very important to my choice of where to purchase a car.

Henry

Oct 5, 2015

Came in for service was handled quickly with no issues and all resolved. I may buy another car for my wife very soon.

Margaret

Oct 3, 2015

We had a very good experience, staff was courteous thoughtful and truly did meet our needs. We would return to Paulman Buick for any future purchases

Douglas

Sep 30, 2015

I like the coffee and cookies.I like the coffee and cookies. I like the coffee and cookies. I like the coffee and cookies. I like the coffee and cookies.

Sally

Sep 30, 2015

I had a tire blowout, needing replacement. Was treated like royalty from the first contact to the last. Very much exceeded my expectations as far as communication, speed and price of repair. Consummate professionals, from the Service Manager (Dan First) to the Service Writer (Jason Garon). I always want to be able to have them for all my car care needs...they are the BEST!

Terry

Sep 28, 2015

Always good and on time service.very satisfied with this dealer and will recommend them to friends and will continue to utilize them for repairs.

George

Sep 27, 2015

Jason has been very helpful with all our automotive problems.We cannot say how much we depended on his personal service.

Shirley

Sep 26, 2015

Everyone is kind & helpful to me. I hope that my anti-theft device is fixed for good now. I just love how comfortable & nice this car is to drive for me. It really is a "dream" car.

Patricia

Sep 25, 2015

Great people to work with, always friendly and helpful. Their waiting area is always clean, and it offers coffee, cookies, water and two large TV's.

Susan

Sep 25, 2015

We have found Palmens to be honest, efficient, consistent, and knowledgeable! It is wonderful to have a business who is dependable. Everyone is friendly and helpful. Service is truly outstanding :-)

Melissa

Sep 23, 2015

I like to be given all options when making a car purchase/lease. The service that I received was friendly and professional without feeling pressured to make a purchase that I would later regret.

Gary

Sep 21, 2015

Scott was very helpful. Working with the finance person was the easiest I've ever had. Everybody that we mey was very friendly.

Steven

Sep 17, 2015

Great experience shopping for a car with very helpful courteous and knowledgable sales staff. Look forward to seeing if the service will be as good as the sales activity experience.

Beth

Sep 7, 2015

Dan Salisbury was wonderful. Not pushy or calling or emailing me all the time. We got a great deal on my Buick too

Mitch

Sep 2, 2015

Friendly staff who accommodated my preferred schedule. Oil change, tire rotation and car wash...love the warm cookies and coffee. Will definitely continue to have service work done at Palmen.

Roger

Sep 2, 2015

Anthony is a very well informed sales person. He is right up to date about every detail and function of the Buick encore. polite curtious and helpful in answering all of our questions. Hang on to him!!!

Cory

Sep 1, 2015

Tim Hoffman always takes good care of me. I always receive great service. Anyone I deal with in your facility has always been great..... Keep up the good work! Thank-you

Vernise

Aug 31, 2015

I was treated with respect and friendliness. Also the serviceman, Joe Whitely, pointed out a deal I was not aware of for my service visit.

John

Aug 25, 2015

Everything was good as always. Everyone is always helpful. The facilities are clean. Friendly staff, nice waiting area, all around good experience.

Edmond

Aug 22, 2015

Always friendly and professional service at Palmen Buick GMC - treat you like family. Highly Recommend this dealership. Well knowledgeable staff.

Tammy

Aug 22, 2015

I brought my truck in for a noise I was hearing in the engine, The were able to determine where it was coming from and fixed it. Thanks Tim in the service department!

Alessandro J

Aug 15, 2015

Chris Willis was the best service person I have ever dealt with....handled everything professionally and personally....couldn't have been smoother....thanks Andy....

Rebecca

Aug 13, 2015

Everyone was very helpful. The customer service at this location is wonderful. The service staff makes sure you feel comfortable with what was done before you leave.

Emma

Aug 12, 2015

Scott was very helpful and friendly he was able to tell me everything I needed to know about my new vehicle

Diane

Aug 5, 2015

The work done on my Acadia was satisfactory, but it took took long to get my car back. Everyone at the dealership seemed to be very helpful.

Mary

Aug 3, 2015

Very fine experience. Was not intending to purchase car at that time , but salesman did such a good job of selling, that I walked of dealership with a new vehicle and I love it!

Vickie

Jul 28, 2015

Everyone I dealt with was very professional and courteous . I felt very comfortable . All my needs were meet.

Glenn

Jul 24, 2015

Salesman Rob was quite thorough in helping me pick out a great truck and getting me through the mechanics of the deal. A much better experience than took place on my last deal at another GMC outlet.

Susan

Jul 19, 2015

My STS has never seen the inside of any other service dept. I've always been more than happy with the service; plus everyone is nice...

Donald

Jul 18, 2015

My oil change visit was handled promptly and professionally. Although I arrived early for my appointment they were ready for me.

John

Jul 18, 2015

Was good as always, Tim Hoffman take care of me well. Had new steps installed on my 2008 GMC Sierra, they had to remove the old ones. The amount of labor was very fair and got a senior citizen discount. Have three vehicles serviced there and bought two of them there. Many accessories for all of them. Have not found anyone that is not willing to help, keep up the great work.

Barbara

Jul 17, 2015

Friendly service, very clean, would come back for service again. Everybody was friendly and nice, didn't take to long for service

Joseph

Jul 17, 2015

Our salesman (Rob) was helpful and not pushy. He was very easy to work with, unlike the last salesman we dealt with at another dealership. Alphonso the warranty sales person was a pleasure. We've dealt with warranty guys at other dealerships, and Alphonso was the best we've ever worked with. They both get an A+ from us.

Dean

Jul 16, 2015

We called service dept. due to a running light that was out on the 2015 LaCrosse. Tim Hoffman got us scheduled in a very timely manager and we dropped off the car. We were notified when the car was done and what the hours were so we could pick it up. All work & communications were very professional and done to our complete satisfaction. Thank You Palmen for taking care of our car. :)

Deborah

Jul 16, 2015

Scott was very attentive to my needs. Everything was explained so that I could understand it. Phone wait time to speak with someone was under a minute.

James

Jul 16, 2015

Got oil change had friendly service but waited a lot longer than I was told to expect. Had coffee and cookie while waiting

Carol

Jul 15, 2015

Extremely disappointed that the transmission went on my 2014 GMC Terrain; grateful for the dealerships gracious treatment of my needs during the time my car was there(9 days). I did receive a loaner car for that time period which was extremely beneficial. Tim is always so helpful to me whenever I bring my car in for any service.

James

Jul 15, 2015

Was able to get right in and out for an oil change. Great customer service. The entire service department was very friendly and courteous.

Robert

Jul 15, 2015

Tim took the time to ask the service mngr. to test the problem, tried to duplcate the problem, it couldn't be duplicated. But they tried. Contacted customer service of OnStar. They sent information and sugestion statments in a printed letter that Tim took care of. It had other drivers sugestions and salutions that I will try. Tim did a great job.

Gary

Jul 12, 2015

Jodi Foote was very helpful determining exactly what I was looking for via e-mail and phone conversations. When I made my first trip to Palmen's in Kenosha, Tom Helgerson took over and took care of all the necessary paper work, which we finished on my second trip when I took possession of the car. He found some discounts I was eligible for and I got a nice deal. Dave (last name?) was Tom's go-to guy and helped a lot too.

Judith

Jul 11, 2015

This was just a routine oil change based on the mileage interval recommended for the next oil change. There were no additional needed services needed at this time.

Steven

Jul 10, 2015

Because of an oversight on last oil change on not adding nitrogen, the service manager text me and offered a free nitrogen exchange , plus when I came in my tires were rotated for free plus I received a free oil change on my next visit, this is more than most dealerships do for their customers. That is why I have bought three vehicles from them. Thanks again service department Palmen

Susan

Jul 4, 2015

My two week old Buick Encore received a dent to the passenger side door. I took my car in in the morning and by 2:00 that afternoon I had it back as good as new. Thank you for your prompt and good service.

Richard

Jun 25, 2015

Very good price brought me to the dealership. I did not appreciate the $500 "paint sealant" added to the advertised price. I also did not care for the "you must use our financing" at double the rate I could get elsewhere in order to receive $1000 financing bonus. We bought the car and like it, but the gimmicks to get more money out of the customer soured the milk for me.

Delbert

Jun 24, 2015

My son-in-law introduced my wife and I to Tom Halgerson and both of us found him to be very concerned in putting us in a vehicle that fit our needs. My wife loves the Buick she purchased and I recently purchased a GMC Denali, and love it. Tom has checked in with us to see how everything is going and was great dealing with him at Palmen Motors.

Gregory

Jun 22, 2015

At first we felt derailed and upset with the initial response in service. After contacting our salesperson Scott Moore things improved 100% . We are very happy with how things turned around quickly and sincerely appreciate Palmen's courtesy and thoroughness in the service and repair of our truck.

Larry

Jun 9, 2015

-Tim new what the problem was as soon as I explained it-my issue was addressed immediately-I was given a nice loaner vehicle-Tim always kept me updated on the car status

Anthony

Jun 6, 2015

BEST STAFF EVER!!!! EVERYTIME I go to Palmen I'm made to feel important. My "issue" is always handle with respect and promptness. Customer Service is TOP NOTCH whether it's the hostess at the front desk of the showroom, concierge in the service department or the staff in either of the areas. Palmen Cadillac sets the bar!

Roland

Jun 6, 2015

All of the staff were nice. I arrived at a somewhat busy time so I had to wait perhaps 10 minutes before a service man met with me. In the meantime, a nice lady spoke with us and apologized for the delay. My main complaint is that I was told it would take about 2 hours to replace the actuator for my glove box. In reality, I was there for four hours

Chris

Jun 5, 2015

The reason I come to your dealership is because of the great customer service the guys in your service deparmtent provide. Jason is usually the one who I usually do business with, and he is an excellent representation of your dealership. I appreciate all he has does to make every service appointment I have run smoothly. As always, thanks Jason!

Dean

Jun 2, 2015

We are true Palmen customers. Many new cars and a few used have been acquired from this dealership thru the years. The service department is great also! But you want to hear about our recent purchase. Tom Helgerson, was our Sales Rep. He has keep us informed of incoming E-assist cars this spring. He has shown a willingness to do anything he could to help us make our final decision. On Wed., May 27th, he had us drive an E-assist car & then the same style car with a V-6 engine just to make sure we were informed and could see & feel the engine difference. Went home to talk about it & came back Thursday, May 28th and did the final paperwork to close the deal on a new 2015 Buick LaCrosse. We love it and could not be happier. Thank You - TOM!!!!! A little side note for you,GM; this is the 3rd vehicle in 3 years that Tom Helgerson has sold to our family. 1st our youngest son bought a used truck in 2013, then our oldest son bought a used 2013 Malibu in 2014, and now mom & dad have gotten their new car in 2015. I think that is a pretty good track record for Palmen Motors and their Sales Rep - Tom Helgerson, because he sold all those vehicles to our family. We would very definitely recommend Tom to our friends and we will also come back to him for any & all our needs. Thank You, TOM!!!!!! Thank You, Palmen Motors!!!

Gregory

Jun 1, 2015

Palmen service person Jacob was on time, advised me of any service discounts, very friendly and made me feel like I was their only customer. Picking up the truck and finish-time was excellent, Jacob had the truck washed and ready for pickup right outside the service door, great service.

Mary

Jun 1, 2015

Tim was extremely helpful in getting my service schedule. My car was done on time and work was performed to my complete satisfaction.

Carmelo

May 25, 2015

Convenient and easy to work with Joe. He has always answered all my questions and helped me with all my problems.

Jillian

May 23, 2015

We had a great experience working with Anthony, Dave, and Cody. They were all very accommodating and helpful. Anthony even drove with us to a different Palmen dealership to test drive a car there before making our decision.

Donald

May 21, 2015

Jason was our service writer. He knew who my wife was when we got there, answered all our questions, and was very friendly and polite. When we picked up her car, he met us by the door with the keys. He is definitely an asset to your business.

Ryan

May 20, 2015

Excellent sales and service departments! Roger Johnson was very thorough in the purchase of our new truck. We LOVE it!! Thanks so much to all departments!

Gary

May 15, 2015

Palmen has it ALL figured out! Excellent facilities, friendly helpful but not pushy staff, and outstanding service! In addition, they always have a good selection of vehicles, and if they don't have exactly what I want, they are very willing to search, find and get it for me. This is the best dealer I've ever bought from.

Gurry

May 7, 2015

STEVE WAS OUR SALESMAN, HE WAS GREAT AT LISTENING TO WHAT WE WISHED TO PURCHASE AND THEN MADE THAT HAPPEN....GREAT SALESMAN!!!

Israel

May 1, 2015

palmen has always served us well. From purchasing a car to maintening it . I would highly recomened them to anybody.

Robert

Apr 30, 2015

Since purchasing my Sierra in 2009, I have dealt exclusively with Tim Hoffman and have been 100% satisfied with his attention to detail and his concern for my vehicle. I cannot say enough about his commitment to servicing myself and my vehicle.

James

Apr 28, 2015

I had a defective tire on my new Canyon. I believe that this is the responsibility of GoodYear, the manufacturer of the tire. nonetheless, GM replaced the tire rather than referring me to the tire manufacturer for relief. I appreciate this, and sincerely hope that GM recovers the cost from Goodyear.

Linda

Apr 27, 2015

I am completely satisfied with the process and results of the service agreement and the execution by the Palmen team.

Jeani

Apr 24, 2015

Everything was great from the beginning. Everyone at this location was a pleasure to do business with. Will highly recommend! Keep up the good work

Peter

Apr 24, 2015

My recent experience was with the Sevice Department and my Service Advisor was Tim Hoffman. He made sure that I had a ride from and back to the dealership. He also called me and kept me informed about my car. He also has a lot of knowledge about the business. He is one of the reasons that I bring my business to Palmen Buick GMC Cadillac.

Gretchen

Apr 16, 2015

love coming in for service - everyone is so nice and helpfull!They schedule appointments around my time. They send emails when it is time to bring in the car.They also made buying a car fun!

Tina

Apr 11, 2015

Jason as well as your other service advisors are respectful and try to assist as much as possible when explaining the issue with the vehicle as well as the cost associated with it.

Victoria

Apr 6, 2015

Tom Helgerson was wonderful to work with. He was enthusiastic, listened to what I was looking for, offered alternatives and was extremely knowledgeable about all of the vehicles we considered. Everyone else was equally warm and friendly.

Paul

Apr 5, 2015

One of my tires was low and I stopped in without an appointment just to have some air put in and schedule a time to bring in the car the following week. Tim Hoffman had the car evaluated and I had a nail in the tire. He had them repair the tire, do an oil change that was due and they were busy at the time!. This is not the first time Tim has bee so attentive and he has also given my oldest daughter the same excellent service. There is another gentleman was has treated us well in the past. Palmen can and should be pround of this service team. Thank you and our family thanks you too. Paul

Allen

Apr 4, 2015

We have worked with Scott before and would again. He worked well to make all needs and wants were met.

Jerry

Apr 3, 2015

Your Salesman Tom Helgerson, runs his butt off for the dealership, Joe W. in the shop is a Great person for you to have he is QUICK, informs you VERY well.

John

Apr 3, 2015

I have bought two cars from you and service my truck there, could you give repeat customers a better deal on oil changes. You had a plan to buy four oil changes for $100.oo, now you stopped that. There are a bunch of oil change places around and close to where I live. I am not asking for a big discount just more than $3.00 off. Your staff have always been great, Tim Hoffman is a great service advisor. So where I am going with this is why should I drive to you when I can get the same service for about $10.00 less and close by. Thanks for all your great service.John Huffman

George

Apr 2, 2015

Everything was explained to us in view of the Northstar Engine Oil leak and our Service Tech, Jason Garon, helped us throughthe repair process,which took up almost a week.We are quite pleased with the final results.

Vernise

Mar 31, 2015

Just an oil change but handled quickly and car returned clean and in the hour I was told it would take.

Beverly

Mar 30, 2015

I've been a customer with this dealership for quite a number of years, from buying new vehicles, to having all my service and repair work done by them, and to date, I have been completely satisfied, with both their services and friendliness!

Thomas

Mar 27, 2015

Both of my purchases with Juan R. have been fantastic. He knows that I know what I want and we get the deal done quickly.

Shirley

Mar 26, 2015

Your salesmen Dan Salisbury is awesome. He took as much time as I needed to show me around my new car and assured me I could come back if I had more questions! I would recommend him to anyone!

Ilona

Mar 24, 2015

My experience at Palmen Buick was extremely satisfying. Professional, knowledgeable and very easy to talk with, my salesman, Dan Salisbury, made me feel comfortable in what could have been a stressful situation. He answered all my concerns, as I was not sure if I was going to lease or buy. He gave me my options and guided me in making the right choice for me. I am very happy with the outcome and I love my Encore. Thank you Dan.

Robert

Mar 21, 2015

Scott Was a pleasure to work with again, I came in for an oil change and left with a new truck.Not exactly that quick but close.

Kathryn

Mar 12, 2015

When I called that I had a "check engine" light on and needed an oil change and had a very busy week, Tim got me in the same day after work. I really appreciate this kind of service.

Kathy

Mar 12, 2015

Everyone that spoke with me was very helpful and pleasant. Mike Ostendorff, sales person, was especially helpful and listened to my opinions. He searched to the find the vehicle that I was comfortable driving.

Peter

Mar 12, 2015

The whole ordeal of purchasing a new vehicle was made so simple and pain-free by the excellent staff we dealt with. Our salesman, Shawn Haas, has sold us several vehicles and we always ask for him. The finance person, Horatio, was very knowledgeable and pleasant to work with. From beginning to end, the whole experience was a pleasure!!

Robert

Mar 11, 2015

Your Service department was ready to take in my car and finished quickly, also the my Enclave was washed, they were prompt and polite.Pleasure having a large dealer that cares about the customerThanks to all of your staffs hard work. The day I was in for service I spoke with Scott MacDougal and later in the day put a deposit on new GMC Truck

Lori

Feb 26, 2015

Tim H. is professional and thorough in his job. He had my Yukon washed as soon as I dropped it off, he arranged to have it parked inside for the night so it was cleaner, dry, and warm in the morning for the technician, and he was enjoyable to work with in all aspects of my appointment. The customer service provided by Tim and the staff at Palmen GMC is wonderful and made my service repair a good experience.

Joyce

Feb 18, 2015

Everyone I encountered on my visit was very professional and customer-service oriented. I like the modernization of the service write-up area. Also, happy that the WI-FI was working.

Judith

Feb 18, 2015

Although they solved the problem, I am concerned about the handling of communicating to me that the time needed greatly exceeded the original estimate.

Lee

Feb 13, 2015

JOE TOOK CARE OF ME OIL CHANGE TIRE ROTATION AND RECALL TAKEN CARE HE IS AN EXCELLENT EMPLOYEE AND YOU ARE VERY FORTUNATE TO HAVE HIM

Dennis

Jan 30, 2015

My salesman Juan, worked with me too get the best deal possible thru to delivery. The vehicle took longer than expected to be delivered to the dealership.

Kathleen

Jan 30, 2015

The service center is always prompt, courteous and efficient. Came in for a oil change and 30,000 mile maintenance, I was out according to estimate and on my way.

Wesley

Jan 27, 2015

Our sales associate Tom H. took extra time and care with us. He demonstrated and answered every question we had on the operation of our new Cadillac ATS. No pressure only helpfulness by all. We were extremely pleased by our experience. The extra personal touch of both the sales manager and owner personally visiting with us before delivery was appreciated.

Nancy

Jan 16, 2015

Always friendly and service dept. listens to your questions and concerns. And they do their best to solve any car problem you may have. Great staff.

P&M-H

Dec 15, 2014

I would just like to take a moment and tell people about our experience at Palmen (Buick, GMC, Cadillac). We live 2 hours from the dealership and found a car we liked after expanding our search area to "100 miles" on www.cars.com. I was able to have an instant message chat with them and they answered all of my questions. We were so impressed that we drove the two hours and were not disappointed. Our salesman, Anthony, was forthright and used absolutely NO sales "tactics". Since the vehicle we were looking at already had a fantastic price, we were out the door with it a short time later. These guys enjoy what they do and run a fantastic dealership. Thanks Palmen.

benny75

Apr 17, 2014

Brian was a pleasure to speak and work with. I usually hate the whole dealership experience, but Brian changed my thoughts on this. I will absolutely recommend him and the dealership to any friends or family in the future who are in need of a vehicle.

Randol

Dec 30, 2013

I called, Joe knew what had to be done and it got done. If I knew the tech's who worked on my car I would complement them by name. I appreciate the high competence of the Palmen Service Department. I have never been disappointed.

John

Dec 28, 2013

This is the second time we purchased a vehicle from Palmen Kenosha. All of the staff are very competent and friendly. The peace of mind in owning solid trustworthy autos is great!

Barbara

Dec 22, 2013

My tires had to be rotated at 7500 miles. I got in for service within a day of calling. I was greeted promptly upon arriving and invited to visit the waiting room. My car was done and washed within an hour.

Chenkwen

Nov 3, 2013

Wonderful Salesman, Tom Helgerson. Just made buying a car easy & fun. Service area is impressive and staff that I met were very accomidating - I think it will be a joy to have service done. I've never said THAT before!

TK

Jun 11, 2013

Rock solid - worked with Brian Ambrogio - he was honest, fair, knowledgeable and easy to work with. Would not hesitate to buy another car or recommend him to a friend. What he said . . . he delivered.

Ray

May 17, 2013

I never had a bad experience at this store but needing 50 characters to say that is bogus and that is being polite!

Wanda

May 6, 2013

This is my second car from Palmen and my experience was great. Everything went as I hoped. I told them what I wanted and how much I wanted to pay and I got it with no hassles whatsoever. Those who helped me made me very relaxed and comfortable.

Iwona

May 5, 2013

The salesman SCOTT was great and it was not a painful experience at all / No pressure at all. My trade in went well . I am so happy to have a nice Infiniti! Thank you!

AMG

Mar 7, 2013

We worked with Scott McDougal and he was amazing from our first visit. We purchased on our second visit. During some of our worst weather of the season he managed to locate and have delivered the exact vehicle we wanted. We recommended Palmen to friends during our second visit and they picked up their new vehicle the day after we did. Thanks to Scott and everyone at Palmen GMC.

CarlRW

Feb 5, 2013

The severice folks listen to my needs but also go beyond my expectations to ensure my vehicle is in the best possible condition, especially with the safety items.

Fsteddie5

Nov 28, 2012

A pleasure to deal with. A super deal with no pressure. Outstanding delivery and after sale customer service. This dealership realy cares about its customers.

debra

Aug 5, 2012

no one came out to talk to me when I show up there. wanted some info on 2 cars they had listed.

urbie

May 22, 2012

Dave Lerdahl was a great salesman to work with. He was upfront and honest. I was in and out of there and made my purchase in less than 2 hours, from the time I walked in until I was driving my vehicle out of the parking lot. Super young man to work with!!!

kimbers

Nov 7, 2011

Working with Juan and Alphonso was very relaxing and left with a feeling of confidence. Worked very hard to get me the deal I needed. Thank you.

William

Sep 16, 2011

I was out looking for a new car, stopped at Palmen Buick GMC cadillac, was warmly greeted, found a like new 2010 and would highly reccomend this dealer. We were also on vacation recently, when we recieved a call from our daughter that her car was acting up,advised her to go to Palmen who properly diagnosed and expedited the repair. My family really appreciates Palmens support of the community.

Michael

Jun 20, 2011

was a good over-all shopping experience, and I would recommend this dealership to all my friends.