Palmen Chrysler Dodge Jeep of Racine reviews

Christine

Oct 31, 2016

Did what they needed to do to make sure I was happy with their service. They even gave me a loner car

David

Oct 26, 2016

Friendly service from Wally job completed as requested. They also checked for other computer updates that I would not have received if I went somewhere else for my oil change

James

Oct 26, 2016

I feel like family when I visit there. It's almost like I see them every day. Always a great experience!

Jim

Oct 26, 2016

Quick same day service without having a previous appointment. I appreciated the shuttle ride home and back to the dealership.

Christopher

Oct 24, 2016

Friendly staff and very knowledgeable about vehicles on the lot. Salesman got me everything I was looking for. Highly recommended.

Tanya

Oct 24, 2016

Patti Ostergaard is so friendly and always makes sure my 2016 jeep wrangler is taken care of in a timely manner. I had an issue where my rear wiper was making a noise and she made sure it got fixed that day since the motor was bad. Patti always keeps in contact to fill me in on what was done and I feel so comfortable in taking my jeep in. I use to dislike dealing with car service until I started going to Patti and she makes it so easy and fun!

Elizabeth

Oct 23, 2016

Good explanation of the diagnostic and repair concerns and friendly, timely communication as follow up.... great personal skills. Thank you Patty

Margaret

Oct 21, 2016

Friendly sales but not pushy. Was able to work out a deal that I was comfortable with. Would return again in the future and recommend.

Thomas

Oct 21, 2016

The Salesman was a nice person and did his job well. The Jeep we ordered arrived within the time he quoted, and the buying process went quite smooth.

Karen

Oct 20, 2016

easy appt. Friendly staff. Cleanest. Hope to buy another vehicle from Palmen Motors of Racine and I'm sure I will have the same courteous staff.

Rosemarie

Oct 19, 2016

I had a serious problem with my key fab and I thought it was that I needed new batteries but as it turned out it was a little more serious and they had to replace it. The service manager was great.

Joseph

Oct 18, 2016

Great customer service, friendly atmosphere. It was the best car buying experience I have ever had. Would recommend to all my friends.

Randy

Oct 6, 2016

There was not a long wait to hand over my vehicle. There was complimentary coffee and bottled water for me while I waited. Everybody was very courteous.

Dwight

Oct 4, 2016

Good Service great people working for you. I have had good customer service all the time . Sales dept is great.

Stewart

Oct 4, 2016

Dealing with people who knows what they are talking about. Got what auto issues I needed to know about, what was priority to fix now/later, cost of repairs so I can make decisions.

Brett

Oct 3, 2016

Very positive, fast and friendly. Never a bad experience. Will continue to bring car to Palmen and look forward to my next purchase

Gina

Oct 3, 2016

Palmen was spot on with the assesment of time it would take to fix and called me right away when ready.

Sharon

Oct 2, 2016

My car transmission stopped working and your dealership was the nearest one for my car to be towed. They were very accomidating, with a rental and when the parts finally arrived got my car back in service very quickly.

Christine

Sep 30, 2016

Matt G was very attentive to my needs. He suggested vehicles that fit my criteria and was available to talk to when I called. He worked hard to find me a reasonably priced Jeep that fits me perfectly.

David

Sep 30, 2016

I didn't feel pressured at all. Salesman was very helpful and made an effort to answer any question he didn't know.

Nancy

Sep 29, 2016

The staff worked hard to get my car back to me in one day. The driver was very couteous and friendly.

Diane

Sep 25, 2016

Service employees Wally and Patti explain work in easy to understand terms. Work was completed in timely manner and even cost a little under the estimate given.

Rosemarie

Sep 19, 2016

Arrived and was able to drive right on in. Service person was ready to assist me. Very friendly service! Was done and on my way in about an hour!

Richard

Sep 17, 2016

The sales person was very helpful with my needs and knew exactly what I was looking would highly recommend him

Robert

Sep 17, 2016

Sales personnel were helpful and friendly. shop appeared well organized. I like the fact that they call and remind me of an appointment.

Karen

Sep 16, 2016

Everyone is always so professional and Patty is awesome as a service rep. I am always very satisfied dealing with Palmen.

Charles

Sep 14, 2016

I came in with a problem that had never been seen on the 2016 Jeep. Took some research to solve the problem and to see that it after all was not a problem. Maybe Jeep should put out some type of notice that the drivers seatbelt will unlock the parking brake.

Elizabeth

Sep 7, 2016

Much quicker that was told it would take blah blah blah blah blah blah blah blah blah blah blah blah

Lesia

Sep 6, 2016

The knowledgeable interaction I encounter upon each and every visit. My car is always completed by the time they say, if not Wally at Palmen calls me BEFORE to inform me of them needing it a little longer. I always know what's going on at every step of the maintenance process, because they keep you informed.

Donald

Sep 2, 2016

Patti took care of everything. We had a recurring problem and I was at my wits end. Patti saw and heard my frustration and took charge of finding and fixing the problem. I cannot thank her enough for helping me out of a bad situation.

Patricia

Sep 1, 2016

I went to purchase a new car. I was able to get in there and get things done in a reasonable amount of time.

Gordon

Aug 31, 2016

When we brought the car in it was done the same day. People were friendly. Would give you a ride if you needed one. Called when car was ready.

Rory

Aug 31, 2016

Upfront about time involved for extra service. Friendly staff. Spent time looking at new trucks while service was being performed

Jeanne

Aug 30, 2016

Although there was a misunderstanding about the price (mostly on my part) we were able to reach a satisfying compromise.

Paul

Aug 29, 2016

My Service Advisor (Wally) is very profession and always does a great job at keeping me in the loop when it comes to the service work and completion.

Shane

Aug 29, 2016

Thorough estimate of warranty work to be completed and accurate follow through. Facility was ready when I arrived for my appointment. Thanks

Megan

Aug 28, 2016

Took me Jeep for oil change and tire rotation with no prior notice, and followed my instructions. Representative took the time to answer my questions.

Terri

Aug 28, 2016

Patti is awesome and always right on top of things and stays in touch to let me know what's going on with my Jeep. She is always such a sweet person to deal with.

William

Aug 24, 2016

Chuck was not pushy! He explained everything to us. Didn't feel pressured.Answered all of our questions & worked hard to get us the best deal & the SUV we wanted.

Paula

Aug 23, 2016

The more than competent and reliable service of my vehicle and the friendliness of ALL of the staff. I have been going to Palmen of Racine (formerly known as Schaeffer) since 1995 because I trust their work

Jeffrey

Aug 18, 2016

I liked the ability to schedule my service appointment on line. I also liked the friendliness of the service technician who checked me in upon my arrival in the dealership garage.

Ann

Aug 17, 2016

I think a reservation for service is the best way to go. I hadfriendly quick service. The waiting area was clean and comfortable.

Nicolai

Aug 15, 2016

send reminder of upcoming appt, ready to accept me when arrived, finished when promised, offered courtesy ride. enjoyed a bottle of water on the house.

Chelvadurai

Aug 12, 2016

Quick response. Detail information provided. Recommended service information. Follow thru the service. Easy to set up appointments. Very good communication.

Diane

Aug 12, 2016

I always get excellent service with this dealership whether it's purchasing a new vehicle, maintenance of an existing vehicle or just a question/concern. The employees are wonderful to talk with. And they do their jobs well. This time I was in for an oil change as a walk in and to talk to someone about an extended warranty. I was out of there in half the time I thought it would take. I know I'm in good hands. These people are Great!

Glen

Aug 12, 2016

I liked the interaction with Rick, the service adviser. He was very helpful.I like that you have added a bottled water cooler in the waiting area. I especially like the pick-up service that you offer your customers whose vehicles are in for service.

Robert

Aug 12, 2016

I appreciate the updates from the service adviser, can't remember her name. She kept me informed of where things were at and just makes me feel appreciated as a customer.

Roger

Aug 12, 2016

Went in for an oil change and found out that I also needed the recommended 80,000 mile service done. Wally, the Service Mgr. had a printout showing the recommended things that should be addressed at this mileage interval.

Chrystal

Aug 11, 2016

Service was fast and very professional. Wally was great. He contacted me after my service to see if I was happy with my service. I give him a score of 10

Nancy

Aug 11, 2016

Everyone is always so helpful and seemingly happy to see me. The work gets done; there are no complaints. I don't mind coming into the dealership.

Chelvadurai

Aug 10, 2016

Quick response. Detail information provided. Recommended service information. Follow thru the service. Easy to set up appointments. Very good communication.

David

Aug 9, 2016

The openness and friendliness of the staff that waited on me. The very quick turnaround for an oil change. I enjoyed the experience.

Douglas

Aug 9, 2016

Easy and quick. Had my van ready for me when I needed it. Dropped it off at night when they were closed the night before and didn't have any worries about it. They gave me a heads up on my needing new tires and gave it a wash!

Ferando

Aug 9, 2016

I bought my Dodge Journey here 3 years ago. I can always count on fast and friendly service. I would recommend them to friends and family.

Daniel

Aug 8, 2016

We love dealing with Jeff Moes. Been doing business with him over 2O years. Makes car buying painless and that makes us keep coming back.

David

Aug 7, 2016

Friendly and easy to work with. Very nice and clean facilities. Service department is also very good and the vehicle is fixed quickly.

Amber

Aug 6, 2016

Super friendly and made my buying experience very easy and did not pressure me into the deal. I will continue to keep getting my vehicles from here

Jacob

Aug 6, 2016

The service was pretty fast considering there were 3-4 other customers waiting for their vehicles at the same time. We had a road hazard in our tire and it needed to be replaced. They did that at no charge since we had Platinum protection on our vehicle, but we weren't thrilled with the brand/type of tire it was replaced with.

Danielle

Aug 5, 2016

Fast friendly service every time. Always such a nice selection to choose from. The cars are in great condition. Chuck has given us such great customer service, this is the second car we bought from him!

Diane

Aug 5, 2016

Pleasant, honest service staff that make you feel like you matter and they genuinely care about you. Happy to be there.

James

Aug 4, 2016

I had a problem with a low tire indicator light while on my way back from Milwaukee on a Sat. afternoon. Stopped in without an appointment. Even though they were very busy, they still took the time to check out the problem, change the oil, and wash my car too! Great service and the nicest people I have ever dealt with. Outstanding service!

Rita

Aug 3, 2016

The shuttle service was great and the driver friendly. Speedy service and the recall issue was explained to me to that it was easily understood.

Clayton

Aug 1, 2016

Wally is a very professional and courteous gentleman. He takes great care of me every time. The crew in the service department never fail to impress. They keep my vehicle reliable and ready for the road always.

Edward

Jul 28, 2016

Excellent customer relationship. Very good customer service. Friendly Staff.very clean dealership.Sales Rep.very well educated on product knowledge.Also did a very complete walk around delivery and showed me how everything works.Very excellent car buying experience.5-Star Dealership

Kim

Jul 27, 2016

The professional atmosphere,and the comfort of the waiting area is one of the reasons I will be having all of my repairs and maintenance done at this facility.

Julieanne

Jul 24, 2016

Very honest workers , friendly and have a lot of knowledge. I would recommend this dealership for service and per purchasing a vehicle.

Colin

Jul 22, 2016

Patti was direct and to the point with the work that need to be done and she respects my time and questions. She makes every attempt to work with in my schedule and if she can't she explains why. I am very happy working with Patti

Kent

Jul 22, 2016

Professional and courteous attitude of service advisors. Work and cost estimate was thoroughly explained, was completed before promised and completed the first visit.

Curtis

Jul 17, 2016

I Liked the deal in which I received on my new vehicle and the way in which my salesman ( Randy Rodgers ) explained its features to me.

Jason

Jul 17, 2016

How fast I was able to close, in and out quick, negotiated easily. Great experience save I have to put at least 20 words in this review. LOL

Jamie

Jul 15, 2016

Very nice employees and fast service. If there's anyone that I know in the market of buying a new vehicle or having one service I will definitely recommend palmen of Racine or Kenosha

Yvette

Jul 12, 2016

Very fast did not get forced to buy anything I did not want. just went in for a recall and that is all I got.

Stephen

Jul 11, 2016

I brought my vehicle in with several things needing to be fixed. One of them was a leak in a hose by the coolant. This leak was overlooked during the original servicing but I felt like a valued customer because your service people immediately got me back in the next business day. I understand that mistakes can be made and this is the first one I've experienced in my many years with bring my vehicles to your dealership. But the service that I received from your service people was excellent along with the courtesy van being able to transport myself and my children.

Anthony

Jul 9, 2016

Always fast very curteous. Fun to talk service people and salesmen.I like to walk around the dealership checking out all the best models and prices while getting my oil change.

Andrew

Jul 8, 2016

Customer focused and friendly attitude of Patti my Service Advisor...she's the best! Convenient hours ease of appointment scheduling, great location with free shuttle service.

John

Jul 7, 2016

I really enjoyed Wally Clark. His service was exceptional and I appreciate the way he helped find my extended warranty.

Randy

Jul 7, 2016

Scheduled a service appointment online late Sunday night for Monday morning and it was done by 08:29. Also scheduled an appointment for a recall that was done within 7 days during a Holiday week. That is pretty darn good service!

Betty

Jul 6, 2016

I live in Kenosha county and will drive out of my way to Racine every time! I'm always treated very well, Racine is always very knowledgeable and helpful and I appreciate that they help me to keep my vehicle in top operating condition.

Steven

Jun 29, 2016

Friendly salesmen who were not high pressured, who got what I wanted, and seemed very fair. Would recommend to friends and family!

Thomas

Jun 28, 2016

Had a fluid leak from the engine (not oil) and when I called, I was told to bring the car right over. It was immediately worked on. I received a phone update later in the day that it would be ready in the morning. Received another call the next morning that it was ready.

Stephanie

Jun 27, 2016

This was the best car-buying experience I've ever had. I would consider myself a Palmen customer for life after this purchase.

Diane

Jun 25, 2016

I always get excellent service with this dealership whether it's purchasing a new vehicle, maintenance of an existing vehicle or just a question/concern. The employees are wonderful to talk with. And they do their jobs well. This time I was in for an oil change as a walk in and to talk to someone about an extended warranty. I was out of there in half the time I thought it would take. I know I'm in good hands. These people are Great!

Glen

Jun 24, 2016

I liked the interaction with Rick, the service adviser. He was very helpful.I like that you have added a bottled water cooler in the waiting area. I especially like the pick-up service that you offer your customers whose vehicles are in for service.

Mark

Jun 24, 2016

Took care of the immediate problem, although it was covered under my extended warranty which I purchased. Still had to pay $100 deductible.

Nathan

Jun 8, 2016

The same service and same charge is being applied every visit. My inquiry into part failure is leading to replacement parts and that confirms my commitment to Jeep and Palmen Racine.

Thomas

Jun 7, 2016

The staff was helpful as I had to send my wife in with the Jeep which had a flat. The need to be able to trust them to do the job right the first was very important.

Cori

Jun 3, 2016

second experience purchasing a vehicle at Palmen in the last 18 months. service is fantastic. You make it way too easy!

Katherine

Jun 3, 2016

Friendly service, flexibility and Saturday hours..... AND free car washes!They will work with you to ensure prompt, smooth service, keeping you up to date with every step of the service they are providing for your vehicle.

Lesa

May 30, 2016

I like to work with Rick Carlson and Steve. They make the buying process smooth and fast and provide solutions to challenges. They don't try to shove gimmicks at use like your other salespeople.

Maryanne

May 27, 2016

Employees and staff courteous and friendly. Service center helpful and knowledgeable for the problem I had with Jeep. Repair done to our satisfaction.

Arthur

May 26, 2016

I had a great experience !!!! Great sales rep. Helped me along with the sales of my new van. My new van was perfect condition on pick up.

Joseph

May 23, 2016

Prompt initial greeting, cheerfulness of service rep (she was fairly busy), and quick completion of service. Everyone I was in contact with was friendly, including a couple of sales reps.

Brian

May 20, 2016

Jeff Moes makes it a fun experience buying a Jeep. This is the second Jeep we bought from him. Extremely helpful.

Roger

May 15, 2016

Went in for an oil change and found out that I also needed the recommended 80,000 mile service done. Wally, the Service Mgr. had a printout showing the recommended things that should be addressed at this mileage interval.

Joseph

May 2, 2016

Big difference from rival dealership down the street. Bob was very pleasant and a joy to work with. I was force fed cars and truck at other place and I was unhappy. Then I came to Palmen and felt very comfortable the whole way.

James

Apr 30, 2016

best experience I've ever had leasing a car. that's why I came back to lease my 2nd one 2 months later!

Peter

Apr 25, 2016

Vince worked well with me. Knew my expectations and meet them. I feel the process went well. A little slow LOL but overall very happy!!!

Paul

Apr 24, 2016

Randy was very helpful and patient with my questions. I had a great car-buying experience! Buying a car can be a stressful experience, but it wasn't here! I will be returning!

Shelly

Apr 20, 2016

had to get an oil change and had all four tires rotated and had a recall fixed and a car wash and it only took a couple hours

Catherine

Apr 9, 2016

Made call to service, they got me right in and took care of my problem! Friendly staff, very helpful people!

Donna

Apr 8, 2016

The service department is knowledgeable and easy to work with. There were many available times to select from when we made our service appointment, which made it easy to fit the service into our schedule.

John

Apr 2, 2016

Everything! I've purchased quite a few vehicles in my lifetime - many of them considered "high-end" (Range Rover, Jaguar,Porsche, BMW, Corvette, etc.) and known for their sales staff acumen and panache, as well as their over-the-top service department amenities. As such, they charge accordingly. What I've found over the years I've purchased from Palmen-Racine (and more specifically Bob Zeihen, and now Clay Evans as well) is that they instill the same sense with a great product, but at a much more reasonable cost. I especially like the absence of high pressure tactics in favor of an open dialogue and negotiation, leaving me with a feeling of satisfaction in my purchase.

Lisa

Mar 24, 2016

Knowledgeable salesperson (Chuck Shovain). Chuck's ability to work with Sales and Finance to get me the truck I needed at the price point that was needed.

Philip

Mar 24, 2016

staff was helpful and friendly called me by name located me as I was looking at used vehicles to let me know that they were finished with my vehicle

Gene

Mar 21, 2016

I have worked with Joe Gallo for probably close to 20 years. I like the personalized service Joe always gives me, both before the sale and the followup after.

Mary

Mar 19, 2016

Friendly service people and out in a timely manner. Coffee and Tv in the service area, very clean restrooms too.

Elaine

Mar 17, 2016

Quick and easy.. Service personal are courteous and helpful.Patti is in a class by herself!! The gentleman that took care of me was very helpful with info on new tires.

Sheila

Mar 17, 2016

Friendly staff. I loved that they offer a Shuttle ride. My vehicle repair came back in a timely fashion. Great dealership!

Robert

Mar 15, 2016

The Customer service was great! The facilities were clean and shuttle service was prompt. My vehicle was completed at a timely manner.

James

Mar 12, 2016

It was just easy to schedule, wait while the service was done, and then on with my day. The facility was clean and I liked that I was able to schedule on line.

upset buyer

Mar 12, 2016

I was interested in a car that was online so I filled out the loan information to see if I could get one. Then the lady that deals with the internet called me and said they could help me out. I go in and dealt with Matt G and Ron who is a manger. Tested drive the mini van and liked it so I put $500 dollars down to hold it and filled out the loan application again. Was there for over two hours and then Matt said the banks were closed and he would give me call on Monday. Then he called and talked with my wife and told her he would call right back and he didn't so she had to call and then we were informed now they need the last two weeks of my pay stubs and w-2 so we faxed that over. Then when I came home from work Matt called again and asked if I could get a co-signer and I said no and then he said he would refund my money after he talked with his manger and said he would call right back and he didn't. The next day he took my information from my card to credit it back. The manger did call back and apologized and asked what could he do to make it right and I said give the loan for the mini van otherwise there was nothing he could do to make it right. I said at least he called and apologized. I said they should of known all this before I walked in the door because I filed out the loan information online. He explained this was new and they still had to work out some bugs but I stilled wasted my time and we were excited then mad. I was all so sent an e-mail congratulating on the purchase of my new vehicle. The manger also apologized for that and said it should of never bent sent out. I would never buy a car from them or recommend them to anyone I know or don't know. I wouldn't even recommend them to someone I didn't like or my enemies.

Zoreedua

Mar 12, 2016

Ease of getting an appointment and my service adviser Pam is just wonderful. She is thorough and makes suggestions for the future without pressuring the customer. I drive more than 50 minutes to have my vehicle serviced here. I live near many Jeep dealerships, but also made the decision without ever having visited the dealership before to make my first ever Jeep purchase on August 2, 2014. I am pleased with my choice and it continues to be worth the drive.

Richard

Mar 9, 2016

Staff was friendly and courteous. I would highly recommend this establishment to anyone. Facility was in great condition. Everything was perfect.

Sara

Mar 9, 2016

Great customer service and I would recommend to anyone looking to buy a new vehicle. Very happy. Everyone is so helpful and willing to work with you.

Diane

Mar 4, 2016

Wally has worked in the service department for a long time and is always friendly and personable. He is efficiently explains what service work is being done or needs to be done. He does not pressure me to get unnecessary work completed. When the work is completed he explains the findings and work that was done.

Mylissa

Mar 4, 2016

The dealership excelled in cordiality, thoroughness, and honesty. I am very happy with my Jeep and will be going back when I need another.

James

Mar 3, 2016

Patty is a very professi ok nal and accommodating service pro. I would w/o a doubt buy and have my next vehicle from Palmen. Truly outstanding staff.....sales, service and management.

Timothy

Mar 3, 2016

Quick service, no appointment needed for an oil change, maintenance check. Drove in, was seen by a service advisor right away. He gave me an accurate estimate of the job, and checked to see if there was anything else recommended from the factory.

Thomas

Mar 2, 2016

Got the car done when they said they were going to. Send a very clean atmosphere. It can be very helpful at times.

Thomas

Feb 29, 2016

Ease of making an appointment, Warm welcome by service adviser and quick turn-a-round for the service, the service adviser is very helpful

George

Feb 28, 2016

Wally's friendliness and attention to detail. He is the service manager. He does a thorough job of evaluating what needs to be done.

Gregory

Feb 28, 2016

This time all went well and it went well and was done in a timely manner. Other times I had to wait longer.

Michael

Feb 26, 2016

I believe everyone was genuinely sincere in solving the issue. Providing a courtesy vehicle until mine was repaired was a big plus.

Timothy

Feb 26, 2016

No pressure very patient with me they took time to explain things for me that I didn't know about.our salesma was the best that I've ever had plesure to deal with

Dwight

Feb 24, 2016

Everyone is good to me .Could not have better service.Patty has been great with me every time. I like to have her all the time.

Gary

Feb 24, 2016

Fast and friendly service from Patti. Liked that Palman called to make us aware of recall and an appointment was made.

Joseph

Feb 19, 2016

From the write up to the time my car was complete all of the people I encountered friendly and very helpful made for a great experience

John

Feb 18, 2016

Service writer was able to accomodate a change in my schedule and get me in at 12:30. This was a great help.

John

Feb 16, 2016

he called me and asked me if i needed a ride to pick up my jeep when it was ready

James

Feb 14, 2016

Tonya listened to our needs when I called her in advance to purchasing our vehicles. The vehicles were ready for us to test drive and our saleman was outstanding.

Jonathan

Feb 14, 2016

Purchase/Lease of my new RAM truck went very well. This was all while being very busy. Always a great experience.

Diane

Feb 10, 2016

Friendly service advisor. The service advisor found that I had 2 recalls and was able to get my vehicle done in a timely manner.

Eric

Feb 9, 2016

The people were very friendly and were willing to work with me to come to a solution that helped me.

Megan

Feb 9, 2016

So helpful! It was a unique situation, and Matt was very accommodating. Super clean car, easy process, and great warranty.

Jean

Feb 8, 2016

the job got done quickly the job got done that is all I care about my plate is full taking care of an aunt

Thomas

Feb 3, 2016

Took us without an appointment. They were very professional and courteous. They always do good work. The waiting area is comfortable and clean.

Thomas

Jan 30, 2016

the best service a person can get from palmen in racine. I always go to patty as she always has a smile and very polite to her customers

Stefano

Jan 29, 2016

the service rep was accurate, friendly and professional in dealing with my car maintenance. I'd been told the car would have been done in an hour and they respected the timing, great!

Jon

Jan 28, 2016

like working with tom berlin and got a good price have bought there before and will return again good job

Alyssa

Jan 26, 2016

Along with an oil change, a multi point inspection was also done free of charge, both of which were done within the estimated time. The waiting area is very nice as well.

Michael

Jan 22, 2016

sales person went out of his way to make sale happen and explained every thing. it was cold out,he went out in lot and brought truck up to show room. more than once.

Richard

Jan 22, 2016

Corrected the problem that existed in the transmission in a courteous manner. They were willing to dig deep to find a solution.

Dennis

Jan 21, 2016

Efficient service I waited for the car while it was being serviced.They had it done in a fast and efficient manner and I was on my way.

Ken

Jan 20, 2016

I thought Patty in the Service Department was very committed to making sure my Jeep work was done and done on schedule.

Thomas

Jan 19, 2016

They always do what I ask for and if a problem arises with something else they're good at explaining what measures need to be taken

Carrie

Jan 18, 2016

The staff are Professional and efficient. My Jeep was taken at my scheduled appointment time. The facility was clean and neat.

Robert

Jan 18, 2016

I appreciate the updates from the service adviser, can't remember her name. She kept me informed of where things were at and just makes me feel appreciated as a customer.

David

Jan 15, 2016

Everything was great . No issues of any kind. Everything was done on time and as expected. Very friendly staff in service department.

Tammy

Jan 15, 2016

The service was very quick and done in a timely manner. I was very very pleased with how fast and efficiently it was done

Derek

Jan 14, 2016

The job got done in a timely manner. They had a rental car set up for me right away. Great job

Edward

Jan 13, 2016

The service was excellent, Liked the personal call back, to see if I was satisfied with service. free coffee was great

James

Jan 11, 2016

Handled my tire rotation and recalls in a timely manner and were informative as to what was being done and why on said recalls.

Sheryl

Jan 11, 2016

Fixed all of the issues that I had in 1 day. Very organized and went over invoice and itemized everthing so I understood completely what services were taking place.

Wayne

Jan 11, 2016

Repair work completed sooner than expected. I was advised it may take more than a day but work completed same day I dropped Veh off......this was a great outcome and saved me from having to rent a car .....very pleased

Scott

Jan 8, 2016

It was ok - nothing spectacular; took the car in for oil change, recall and service and they did there job. Pretty simple

Elizabeth

Jan 7, 2016

The attentive staff, the accuracy of the original estimate on time it would take to complete the repair and the estimate on cost.

Mark

Jan 6, 2016

Service Expediter was friendly and accommodating, work performed in an timely manner. I was provided with a loaner free of charge.

Mary

Jan 6, 2016

Good quick check in process, follow up call to advise of issues and parts being ordered, but unfortunately no good answer to the UCONNECT problem

Renee

Jan 3, 2016

Katie our sales representative was concerned about what I wanted and my wishes, she was never disingenuous about being interested in my needs. Refreshing experience

David

Dec 30, 2015

Wally was very friendly and got me a price on tires even thought I wasn't buy them that day. Service was on time and price was right.

Gail

Dec 30, 2015

This was only an oil change and tire rotation, but other things get checked as well. All employees are friendly and polite.

Wayne

Dec 30, 2015

Work done on time,friendly service,car returned to me on time an I was given a print out of all that was done to the car,service rep,paid attention to what I had to say

"

Dec 28, 2015

Recall problem completely handled in a professional manner, in time estimate given. All questions answered by Wally, and the service lady who stepped in when Wally was busy. Both very pleasant and helpful. Nice waiting lounge.

Clement

Dec 28, 2015

I have no compliants. I was well taken care of. A super waiting area. to pass the time away .

Derek

Dec 23, 2015

I had problems with truck, and they located the issues and are being fixed. They had to order new transmission for truck but assured me it will be fixed.

Jennifer

Dec 23, 2015

Rick was great, he figured out the issues with my car and resolved them the next day. New tires had to be ordered but they were there the next day.

Ruth

Dec 23, 2015

All service associates and cashier were friendly and informative. Services were performed in a timely fashion. Restroom was clean and tidy.

Cheri

Dec 13, 2015

Bob listened to us as the customer and I appreciated that, it wasn't a hard sell, yet he did his job well.

Lukas

Dec 13, 2015

Everything. My wife loves her new car. The salesman was very nice. I will definitely buy from here again.I can't wait for my lease to be up on my car.

Doreen

Dec 12, 2015

Great customer service. I came in for an oil change without an appointment. They were still able to service my vehicle the same day, within an hour or so.

Stephanie

Dec 7, 2015

I was pleased with the greeting of the service man who checked me in. He was very pleasant. I never worked with this one directly before and he by far is the nicest one I have encountered.

Patrick

Nov 30, 2015

Recalls/software update/oil change completed was sooner than I was initially told. I had to manually reset the oil life monitor, otherwise the quality of repairs would have been 5 stars.

Anna

Nov 24, 2015

The timing of the service was excellent. The interaction with Service Personnel great. The entire experience was friendly and professional.

Lance

Nov 23, 2015

Wally is very good at taking care of bizz. and takes good care of my jeeps and answers any questions I have

Robert

Nov 23, 2015

Polite, professional, and quick! I don't like wasting my day away on a service repair. They made sure I was in and out!

Theodora

Nov 21, 2015

My sales person, Katie. She made the test drive more enjoyable on a not so good dark rainy night. Kudos.

Carl

Nov 19, 2015

Our salesman listened to what we wanted, was calm with no pressure. He gave us time to think and talk over our questions.

James

Nov 17, 2015

Completed the service requirement as well as all current service bulletins to date. Staff is always friendly and accommodating. Will continue to have my vehicle serviced at Palmen, as well as purchase my next Chrysler/Dodge vehicle when my lease is complete.

William

Nov 16, 2015

Great communication, and speed of service. Requiring a minimum amount of words in this section is going to stop people from commenting and taking the surveys.

Susan

Nov 12, 2015

The staff was all very friendly and our car salesman was non pressuring about buying a new car. I would purchase there again when the time comes.

Todd

Nov 7, 2015

did a good job great services quality repair clean facilities great customer service did a excellent repair to my quarter panal

Theodore

Nov 4, 2015

Rick always takes care of me with no issues at all. I dropped in with no appointment and he always finds a way to get me in.

James

Nov 3, 2015

Very polite, asked all the right questions. Showed concern for my needs and made me feel comfortable. Went over all the needs of my car and explained what was needed.

Mary

Nov 3, 2015

everyone was friendly, the facility was clean and I got great service. The Service manager was very thorough and explained everything that was done to my jeep

John

Nov 2, 2015

I was quickly taken care of as soon as I pulled into the service bay. Also, the service department answered the phone within a reasonable time when I called to schedule my appt. I realize that sometimes things can get very busy--I hope that Palmen will realize this and will continue to staff Service with the necessary personnel.

Kathy

Nov 1, 2015

The ease of getting in for an appointment. The friendliness of the staff. Clean and safe environment. Easy location to get to.

Kathy

Oct 9, 2015

Personalized prompt care that is always the standard most of us would expect. Keep up the great effort and nice work!

Richard

Oct 9, 2015

Patti from the service department makes you feel special, and you know your vehicle will be taken care of in a timely manner and with the best care

Laura

Oct 3, 2015

staff is always friendly service was very quick the only people I trust with my vehicle...20 words is to many

Susan

Oct 2, 2015

issues taken care of oil change and recall items. Installed updates needed in my vehicle. Complementary car wash is a plus.

Fritz

Sep 23, 2015

Honesty in showing that they have no idea about what is wrong with the crappy transmission in my 2015 Jeep GC. If the computer doesn't show a fault code and provide instructions on how to fix it, the techs can't figure it out. Fiat has no quality manufacturing capability and will ruin an iconic brand.

Regina

Sep 18, 2015

Guys were very polite and professional. The guy who waited on me told me exactly the cost of repairs and the approximate time it would take.

Catherine

Sep 17, 2015

Quick service friendly staff, reasonable price, complimentary car wash. Will definitely return and recommend. Waiting area clean, coffee available. Free wi-fi

Roland

Sep 17, 2015

Matt was great! He was on top of all part of getting this done, start to finish. He respected my timeline and was very patient with me

Christopher

Sep 16, 2015

The staff is very courteous. They provided great service and explanation of services preformed when they returned the vehicle to me.

Nicholas

Sep 14, 2015

Awesome customer service over all. Patty kept me up to date with calls I never had to wonder what was going on.

Daniel

Sep 4, 2015

Pat is the best service writer, she is always concerned about my needs. I usually have to wait for my repair to be completed and she makes sure I get quick service.

Clayton

Sep 3, 2015

The sales staff is professional. I loved how Matt G recommended my new Jeep. The business manager Steve was also very helpful in buying my extended service plan.

Terri

Sep 1, 2015

Wonderful experience, friendly staff. Easy in easy out as promised, waiting area was comfortable and as most businesses it has free wi fi

David

Aug 28, 2015

Courteous, answered all questions, worked to get we wanted, a good deal on my choice. Explained all features and also help in setting up some of the advanced features.

Kai

Aug 27, 2015

Unlike some dealerships, we didn't feel pressured into buying something we didn't want or need. Because of that, we got exactly the vehicle we wanted.

David

Aug 21, 2015

Jeff our sales person is what sold us. Laid back and not too pushy. He understands how to have repeat customers

James

Aug 19, 2015

A friendly atmosphere and courteous sales people were only outdone by Bob's professionalism and personal attention. Very top-shelf sales person, but I'm sure you already know it.

Richard

Aug 19, 2015

A WOW MOMENT FROM START TO FINISH, FEEL LIKE I COME IN AND EVERYBODY KNOWS MY NAME AND TREATS ME LIKE FAMILY

Stefano

Aug 19, 2015

reliable, maintenance performed timely, service rep very nice and efficient. I defintively recommend Plamen to purchase and service vehicles, great brands!

Gregory

Aug 18, 2015

Service is excellent - Staff is friendly and very professional - I am pleased with the quality of the work on my vehicle, and the welcoming atmosphere provided by Palmen.

Philip

Aug 10, 2015

Detailed explanation of work, recommendations of other work needed, friendly service personnel, good coffee. Will be back for next scheduled service appointment.

Lloyd

Aug 7, 2015

Wally took care of my problem and also ask me if I wanted my veh. washed after the service,I said sure, I came to pick-up my veh. after supper and my veh. was not washed. This is not the service writers fault. someone after servicing my veh. dropped the ball.

Jason

Aug 4, 2015

Extremely nice customer service. Fast and courteous. Would recommend to anyone! Great showroom, too!Extremely nice customer service. Fast and courteous. Would recommend to anyone! Great showroom, too!Extremely nice customer service. Fast and courteous. Would recommend to anyone! Great showroom, too!Extremely nice customer service. Fast and courteous. Would recommend to anyone! Great showroom, too!Extremely nice customer service. Fast and courteous. Would recommend to anyone! Great showroom, too!Extremely nice customer service. Fast and courteous. Would recommend to anyone! Great showroom, too!Extremely nice customer service. Fast and courteous. Would recommend to anyone! Great showroom, too!

David

Aug 2, 2015

Fast courteous service, work was done when promised. Car was clean and had no problem with work completed. Great job guys.

Don

Aug 1, 2015

Friendly, knowledgeable, kept me informed of the costs of the work that needed to be done. This is what customer service is supposed to be like.

Anna

Jul 30, 2015

The Lady Service Person was very very nice and helpful - she assisted me with the drop off process as I arrived before the Service Bays were open!

Patrick

Jul 28, 2015

Patti Ostergaard, Service Consultant is always happy to see me. I look forward to her smile and professional attention to the reason for my visit. I also like to check in with my salesman Vince Gedgaudas. He is also very welcoming.

Robert

Jul 26, 2015

Fast, friendly service. I was on a tight schedule, and the service department got me taken care of quickly. Great job.

Edward

Jul 24, 2015

Work was done completed very quickly and Service personal were very helpful. No need to say anymore just so I use twenty words

Michael

Jul 24, 2015

Speed of work being done on my vehicle and the extra care they take to make sure they understand the problem.

Roger

Jul 24, 2015

I was taken care of correctly and I got a ride to and from work (thank you) and you even washed the vehicle. THANK YOU.

Thomas

Jul 23, 2015

straight forward no run around ,a little mix up first, but it worked out in long run,just a friendly group to work with.........

Debra

Jul 21, 2015

I arrived an hour early for Saturday appointment; dealership service was extremely busy, however, my oil change was done and I was out the door 15 minutes before my appointment time -- with a great attitude. Well done!

Gail

Jul 18, 2015

very helpful in knowing what has to be done with your car by the mileage Did not take as long as I thought it would to get my car done

Rory

Jul 18, 2015

No haggling. I knew what the trade in was worth and had a number in mind and it was reached very quickly. I did receive a letter the day after the sale was made that the dealer was looking for the exact trade in and was willing to pay yet another $1,000 then what we received and had I known that going in would have held out for that. Still a great experience.

James

Jul 17, 2015

The staff makes you feel very welcome, almost like you worked there! Everyone in the building seems to know who I am.

Eloise

Jul 12, 2015

That I get a shuttle service to give me a ride home and back to .pick up my vehicle. Also that I can tell the service person what noise my vehicle it making and what I think is wrong with it and the service person do not make me feel like I don't know what I"m talking about and don't belittle me. I thank them for that.

Ann

Jun 18, 2015

Wally was very knowledgeable and I felt good knowing my first new car was in good hands. I also appreciated the free car wash!

Joshua

Jun 14, 2015

Friendly, courteous staff. Let me know about a service coupon that saved me on my vehicles maintenance. Smooth quick appointment.

Guenter

Jun 9, 2015

Salesman was patience and willing to allow all the time I needed to test drive different vehicles. He also allowed time for my wife and I to discuss financials privately and without influence.

Janet

May 19, 2015

You got Patti O. back in service. She goes beyond what is expected. She stays on top of the technicians because they have a tendency to talk more than work.

Lawrence

May 19, 2015

Salesman was very informative, answered all our questions, and was very helpful. He gave us plenty of time to discuss our options and negociated well.

Jill

May 17, 2015

Service Advisor Rick was very professional. He answered all my questions and ensured that my needs were met. Wait time was under 60 minutes and I received all my services at a value price.

Charles

May 6, 2015

The salesman Vince was excellent! We just went there to look at cars and drove home with a new 200. He even stayed longer on a beautiful day to make sure my wife new how to work the car. Thank you Vince!

Charles

May 5, 2015

Rick and Wally Excellent professionals with superb business acumen and strong character making one believe their lineage has proper DNA which hopefully hasn't passed skipped their generation.

Jessica

May 5, 2015

When they first looked over my vehicle and found nothing wrong they called me and talked to me and went back and looked again and figured out what was wrong with. I really appreciate them listening to me and help to trouble shoot to figure out what was wrong with my van.

Gordon

Apr 30, 2015

Clean FacilitiesGreat service and timelySet up time to fit your scheduleFloor manager keeps you abreast of anything that's going on with your vehicle

Stewart

Apr 28, 2015

Service advisor Walter Clark kept me informed on what was going to be accomplished. Also, what other upgrades was recommended. Besides, Walt is a friendly person, nice guy!

Thomas

Apr 28, 2015

The staff is friendly and helpful. The work was completed in a timely manner. My car was washed. Nice touch!

Michael

Apr 27, 2015

I like how fast they get you in for service,when you call. Also they do a follow up to see if every thing is ok after work has been done.

April

Apr 24, 2015

Salesman Bob Zeihen made it an excellent experience for me.I also liked the ease of the deal. Everything about this dealership is A+.

James

Apr 24, 2015

Bob Zeihen, as always was very helpful in our purchase of our 2014 Chrysler Town and Country van. I do most of my research of dealer stock from the Palmen website, so I knew which vehicles I was interested in. Bob also was helpful in researching our extended warranty options. Going in to the deal I knew that I would want the Mopar Lifetime "Maxcare" program, as it has been very useful to us in the past. Rarely have the expensive repairs been power train related. It has usually been steering, air conditioning or other power accessory problems. So it has become a pay it now or pay it later situation, particularly since we are having to keep our vehicles longer and we put on over 25K miles/year on both primary vehicles.

David

Apr 23, 2015

Polite Staff, Usually fix the problem the first time. Have used them since 1969. First car was a 1962 Valiant.

Kenneth

Apr 23, 2015

My Jeep was just in for a recall, but the service mgr. also checked the OBD2 fault history for any unrealized problems and also reviewed other possible maintenance that may be due. He also volunteered one of your free car washes.

John And Mary

Apr 12, 2015

Speedy service and piece of mind knowing that your Daelership ha done all the servicing on our vehicle since new.

Gordon

Apr 9, 2015

Everyone always very friendly, courteous and knowledgeable. Very good experience. And waiting room very comfortable. Sales people NOT pushy but very interested in your needs and wants

Travis

Apr 6, 2015

As soon as I arrived, I was warmly greeted by Katie and we sat down immediately to recap what I was looking for and what they had for me. Second, they kept me in the loop with everything going on and asked me several times if I needed anything. Lastly, I was looking for a specific Jeep which they did not have on the lot, so they called around at their other Jeep dealerships and went and got me the one I was looking for that day.

Teresa

Apr 3, 2015

Very pleased with the entire process. This is our tenth car purchased from Palmen. We wouldn't buy a car from any other dealer. Highly recommend Palmen of Racine.

Mary Ann

Apr 1, 2015

my sales rep took all the stress away from leasing a new vehicle. Showed me many options. This is my 3rd purchase from Vince.

Cathy

Mar 31, 2015

Everyone is so friendly and helpful. We looked at several different vehicles not knowing what we really wanted / needed. Bob was very helpful and knowledgeable and helped to steer us in the right direction. They will go over the paperwork as many times as necessary until you understand it. We are very happy with our car.

Donna

Mar 31, 2015

Wally took the time to talk to us what was wrong and deal with the warranty for us.They called to up date us daily .Also called when the work was done.

Dwight

Mar 31, 2015

I have had nothing but excellent service there. Everybody is great to you there.They all ask how you are doing and take time to talk to you.

William

Mar 30, 2015

Service is timely and appears to be professionally done.My questions are answered and if I have difficulties with the answers you take the time to spell it out so I do understand.

Francis

Mar 29, 2015

The work on our jeep was completed in the time we needed and the staff was amazing and informative to what needed to be done

John

Mar 24, 2015

Check in was smooth all the due updates were completed and they fixed the squeak in the rear seat.you called me when it was ready and pick up went without a hitch

Robert

Mar 22, 2015

fast, friendly service. Called during the week and was able to get an appointment on Friday at 8:30 in the morning. There was a reminder call also.

Jesus

Mar 19, 2015

Zachary was a cool laid back guy. He wasn't aggressive with his sales approach. That's definitely appreciated. He'll keep my business for future vehicles.

Bryon

Mar 17, 2015

During Service visit, took time to explain what was needed, what was able to be accomplished during the visit and what required follow up. Spoke to Salesmen during wait, who asked questions to help identify the right new vehicle for my wife.

Carl

Mar 16, 2015

Bob, our salesman, gave us time to talk and think about what we wanted to do. He answered all our questions and if he didn't know went to find out.

Dennis

Mar 16, 2015

Everyone was polite and helpful with any questions we had. The facility was very clean. My husband is uncomfortable leaving his car with anyone. They made this a good experience even for him.

Mike

Mar 13, 2015

Went in for a oil change and was told about some up dates needed on my truck that i didn't know anything about and was talked to like a normal person and was welcome there

Peter

Mar 13, 2015

I like the curteous staff. The GSM of the store is probably the best in the business. You are very lucky to have him, without him and the great salesmen Randy Rodgers, Racine Palmen wouldn't be this good of a store. Much better then Palmen GM treaTs their customers.

Sabrina Poisl

Mar 10, 2015

I had such a great experience at Palmen. Katie was such a great sales person, when she showed me the 2014 Chevy Cruze, the deal was made. She told me to test drive it and when I got in the car, I fell inlove. Katie was super friendly, nice and so easy to talk to about buying this car. Buying a car is a very hard decision and she made it seem like it was so easy. I will refer everyone I know to come to Katie and Palmen Motors!!

Palmen is great

Feb 17, 2015

I just came in after researching cars online and had a great experience. I worked with Katie and she answered all my questions and got me into a new cherokee. I am very happy with my purchase and I would tell everyone to work with her! She is great!

cherokee4me

May 13, 2014

I had been looking hi and lo for a new Jeep Cherokee but was having a very hard time finding exactly what I watned until I went to Palmen in Racine. Bob Z had one pulled up and waiting for me when I got there, but it wasn't exactly what I had wanted so he walked me right out to the perfect Cherokee. Then when I sat down thinking I was going to battle, it was easy, painless and a price we both agreed to right away. All in all I think it took just over an hour to get my new car. Thanks Bob and Palmen in Racine - you're all a class act and have earned a customer for life!

Cleveland

Aug 20, 2013

Worked with Chuck Schovain and Clayton Evans - what great guys! Chuck helped me find my used Challenger at a great price. This car is hot and fast and everything I like about cars. Clay made sure I got the most for my trade and I really appreciated the whole process. Nice and easy and now I'm driving a CHALLENGER! Thanks Clay and Chuck, I'll be back next year for a mini-van!!!

Very sad

Jul 23, 2013

After having my Chrysler repaired several times, once again the light comes back on. Moving forward, while trying to trade my car in for a different used vehicle, the sales rep/financial person quoted my price with 15% APR (my credit is in the upper 700's!!) There was no budging on the price or ANY attempt to help me get to the payment that I wanted. Needless to say I went to another dealership, got exactly what I wanted at the payment that I wanted. My advice would be to work with people used car prices are not written in stone. This was not my first poor experience when attempting to purchase a vehicle thru Palmen either.

First Time Jeep Owner!

Mar 6, 2013

I shopped online for weeks looking for the right car, at the right price. Several times I thought I had found it, only to be disappointed. Then, I found palmen.com. I immediately found that their website was easy to use and offered a large selection of vehicles. After calling the Racine store to inquire about a vehicle I was interested in, the Used Car Manager, Clay said the vehicle was at their Kenosha store but offered to have it brought up to Racine to make my trip to look at it more convenient. When I arrived at the store Clay introduced me to a salesman named Rick who took it from there. I felt no pressure at all from Rick. He was very knowledgeable about the features of the car a really listened to my questions and answered them all with out the dreaded, "let me check into that for you". I found their price to be as good or better than any I found elsewhere and the buying process could not have been easier. Thanks to everyone here for a great experience!

Mopar enthusiast

Feb 19, 2013

I was in the market for a new SUV...... ended up doing research online and came upon Palmen of Racine. They really worked hard to get me into a great vehicle that fits my lifestyle. Clay was great and I would recommend working with him. Great experience, no pressure.

Love n My Jeep

Sep 20, 2012

Worked on line for most of the information. Was able to talk to Mary she gave me all of the information to help me . She called me right after I sent a request for more information in(seconds after I hit the enter button) I was shocked when the phone rang!! then Made a on line appt she was very nice and helpful! She had me work with Bob when I went in the exact Jeep I wanted was pulled up and I took it for a drive with Bob he went over everything in detail. Everything matched what Mary had given me. A first since I have shopped other stores including their store in Kenosha near my home. I was so happy with the service I bought it from the Racine store!! And Love it!! The next week I sent my neighbor in to buy and then his sister went in all because of the great service we were given . We all went out a few days ago and Mary called to follow up and asked how we like our Jeeps I could not believe how thoughtful every one there is they really treat you like part of the family and any one who asks me I tell them to go in to Palmen in Racine it is unlike any other dealership I have been to every one is happy and smiles at you and really do care.. I wanted to write this because when we were out for our dinner together (with our jeeps) one of the waiters heard we were talking about Palmen and told us his mom went in she has a Chrysler 200 car and it had wiper problems service was closed a salesman went out and fixed them for her . I am guessing this is a pretty special place every one in every department cares and is willing to help. Everyone buy a car from Palmen in RACINE.Call Mary she will help you with everything..

lucky stars

Sep 20, 2012

WOW! After purchasing a new vehicle from Palmen I am still in shock at how amazing our experience was. Every single person we worked with in our journey to buying a new car was extremely professional, genuine, honest, and down to earth. Vince was our salesman, and he was - awesome. We spent about a month car shopping,and boy are we thanking our lucky stars we ended up at Palmen.-

paul johnson

Sep 20, 2012

Although they did not have the Liberty I was looking for, they were ableto find one at another dealership - out of state - and bring it to Racine for me. Best overall buying experience ever. I will review the service department after my first appointment. I'm hoping it will be 3,000 miles from now!

Sara Kane

Sep 20, 2012

I purchased my Chrysler Town

Van Owner

Mar 23, 2012

Wow, this place is the worst. I made an appointment to have the oil changed and 2 tires put on the vehicle. Well it took them 4 1/2 hours to change the oil and put two tires on the van. When I questioned it the service writer lied to my face. The service manager was not helpful at all. I then contacted the GM of the dealership I expressed my displeasure of how was treated and the service. Not more than 30 mins later my wife called and said one of the front tires just came off the vehicle while drivnig it with my youngs kids in the car,(the fronts are the ones they changed). I called the GM back and told him. they made the arragenments to get the van back to them that was in pain as well. It turns out that the service tech put the lugs on so tight that he snapped the bolts thus causing the tires to come off while driving it. The only thing they offered was to fix the van and a good looking rental (at their expense). I still had to pay for the tires and the labor. They could've killed my family and all you do is repair the damaged lug and hub really? NEVER EVER GOING BACK THERE!!!!!! EVER.

Sub compact Enthusiast

Jan 2, 2012

Looking to trade in my car for a used car from Palmen on cars.com. The car I liked was located in Kenosha. They had the car transferred to Racine for me to test drive and notified me when it was here. When I arrived to test drive there was no pressure to purchase and they offered a fair price for my trade in. I choose not to purchase that car at that time but not do to anything the dealer did. I definitely will be back to purchase from them when I get my taxes back and would recommend this dealership to everyone. That is the power of Palmen.