Pape Chevrolet reviews

tensnow

Nov 15, 2016

We purchased a truck last weekend and everything was great. Frank was the salesman and he was wonderful and everyone we talked with or dealt with was professional, friendly and not at all pushy.

AnnaA

Nov 2, 2016

I've been trusting my car care to Pape since we moved to Portland in 1991. They have always been courteous and efficient, and I really like the fact that I have been working with the same folks for many years. Low employee turnover speaks highly of the company and reinforces my belief that I have made a good choice in dealerships. Scot Curit (Sales) and Kris Brady (Service) both deserve special recognition for their part in making me a very happy customer.

Marie266

Oct 27, 2016

Great and timely service, friendly staff, and smooth financing process. We wouldn't go anywhere else to purchase a vehicle and we will be life long service customers as well!

Truck guy

Oct 26, 2016

I drive over 2 hours to service with Pape and well worth the trip. From the time of purchase with Brian Lovering and for every service appointment with Kris, Andrew and the team could not be easier and more convenient. They understand how far I drive to get there and always go above and beyond to make it easy!!

jdwalkeriii

Oct 25, 2016

Our business is only using Pape. Their responsiveness and willingness to do what is right is what keeps coming back for more. From the beginning of the transaction to the end, their staff treats you with respect and addresses your concerns with a directness that is unlike the rest of the industry.

tgilbert2012

Oct 4, 2016

Best Dealership around (service and sales).Bought a new Silverado last year, they made it possibly financially, best deals around! I have put over 20k miles on the truck and they've handled all of my service needs quickly and without a dollar out of pocket. I've established a relationship with Pape Chevrolet that I know will last a life time. Great people!

KS

May 5, 2015

To anyone who would even consider taking their business to Pape Chevrolet, I cannot say strongly enough how much you should reconsider.In the two years we have been going there, they recommended the same tie rod end be replaced within ten months of each other, and just recently, they charged us several hundred dollars to replace pads and machine rotors (they originally wanted to replace the rotors completely), only to find out that the front pads weren't even worn and they were doing the work to "chase a brake pulsation" which we had not complained about nor was it ever presented as the reason for the work. When my wife complained about the brake job, a service rep said there was nothing they could do without seeing the pads (we provided our own from Auto Zone). After retrieving the pads, I was told the service manager would get back to me Monday. At 2:30 on Monday, we hadn't heard anything, so we made another trip to Pape to talk to the Service Manager in person. We were told he was out and wouldn't be back until Tuesday (no one bothered to tell us of course, knowing full well we were waiting to hear from him). I was assured that I would get a call first thing Tuesday morning. After calling them at 10:00, I was told he was in a meeting. He finally called back at noon. For the next half hour, the service manager repeatedly jumped in as I was trying to explain my concerns, literally talking over me for several seconds until he stopped to listen. Rather than make a gesture of apology of any kind for any of the past issues, including this one, he continued to talk over me and explain why this was my fault. I said that I wondered how interested he was in keeping this customer, at which point he said he was "tired of playing this game" of who's talking over who and said I was never pressured into buying anything. I told him I was on the phone with the service rep for half an hour talking about ways to keep the costs down and that at no time was I ever told that the pads and machining was in any way unrelated to our original complaint. I said I had to rely on their judgement when they tell me the pads are in need of replacement (I'm not going to drive down there to verify their work). He said given the length of this conversation, he wasn't surprised I was on the phone with the service rep for a half hour (implying, once again, that this was my doing). He said that the issue we complained about was fixed, so they stand by their work, (they could have replaced the radiator and it would still be "fixed" for all we know). He finally asked what I wanted. I said I wanted the labor for the front brakes refunded (ignoring the necessity of having the rotors done as well). He agreed, but tried to fault me for not just saying that up front (I'm not sure why he couldn't have just made the offer if it was so easy to agree to). As we were talking about the payment, he made several passive aggressive comments about my way of handling the situation and made several indications he was about to end the call. I asked him if he was hanging up on me, to which he responded, "No, I'm just done listening." He then disconnected the call.We will be happily taking our business elsewhere from now on.

Ralph

Feb 18, 2015

How do you like a dealership ( Pape Chevrolet ) that you have bought six new $30.000 = 40.000 cars from in the past tell you your service call for a repair was covered. Not once but three times we asked before the appointment and a phone message on 02/17/2015. Today my wife gets a call it's all apart and its $300.00 to fix you want it done. My wife tells them you said it was covered and he tells her well you didn't ask me.

kstanley133

Oct 30, 2014

I recently visited Pape to look at trading my Tahoe SUV in toward a used pickup truck. The experience was wonderful! No pressure, no sales gimmicks, just honest values and answers. Brian and Bill spent the time educating me on the process of trading and buying. I would highly recommend Pape Chevrolet.

K CSay

Aug 20, 2014

Do not go here. I complained about something and was denied service and asked to leave. It was the worst customer service I have ever experienced for any type of service.