Phil Smith Kia reviews

Lawrence

Nov 12, 2016

Helpful atitude of service of service managers Work was done promptly and car was washed and cleaned. xx xx xx

Charles

Nov 11, 2016

everything was great do not change a thing It was a perfect experience That is why I came back to lease my second car from Phil Smith

Marilyn

Nov 10, 2016

Excellent service advisor and the water bottles were great while waiting. Car was ready when promised. Good experience and I will continue to service here.

Albaib1988

Nov 10, 2016

I was very nervous about buying a car. I never have before. When I came into Kia I was greeted with much respect by the sales man Edwin. Super kind, very friendly, made us love the car. Was with us the whole time. From selecting the vehicle we wanted, helping us with the finance department, to lastly helping us know the inside of the car with all our other questions. We highly recommend this Phil Smith Kia dealership. Nothing but kind people wanting to please us in every way we saw fit.

Brett

Nov 8, 2016

Everything was great Service Dept is always great !!! Kept me informed why I waited for my car.. Car came back fixed and cleaned..

Skie1019

Nov 6, 2016

We went in with the 2 cars we had in mind. We were able to test drive both and then again to be sure we knew which one we were going to be purchasing. They were able to meet our needs and price so it was an easier transition than expected.

Cindy

Nov 5, 2016

Efficient they were so friendly, you got back to me in a timely manner. And a great price. 20 words are way too many.

Jack

Nov 4, 2016

It was way in and easy out. My appointment time was honored and the estimated time for pick up was right on time. My Service Advisor was very attentive.

Jane

Nov 2, 2016

Everyone was very nice, and knowledgeable about their work. I will definitely tell my friends about the dealership, and the great experience I had, also when having service. Keep up the good work PHIL SMITH KIA. Thank you.

Stephen

Nov 2, 2016

John and Oscar are great assets to this dealership through their professionalism, courtesy, and cooperation. They did everything to expedite the deal.

Laura

Nov 1, 2016

RHONNIE IS ALWAYS EFFICIENT, COURTEOUS AND PROFESSIONAL. THE ENTIRE TEAM ARE JUST AWESOME!ROCKIE - SALES, ALWAYS PROFESSIONAL AND PROVIDES EXCELLENT SERVICE. OVERALL THE ENTIRE TEAM GREETS AND ACKNOWLEDGES THAT YOU ARE ON PROPERTY!

Andrew Virruso

Oct 31, 2016

Michael Shearer was extremely informative and friendly.He demonstrated a good knowledge of the product I was interested in buying.He was very helpful in getting the deal closed.

kmnaj1989

Oct 30, 2016

I originally went to the dealership expecting the worse. As soon as I turned in to the Kia lot I was greeted with a friendly smile and a wave from one of the nicest sales man. Right away I told him what I wanted and see and had a certain price range in mind. To my surprise he showed me ONLY cars in my price range and made the overall experience VERY enjoyable! I went to the dealership with my mom, who was not there for a car, but more for moral support. She too, had such a pleasurable time, that she ended up with a new car also!! Thanks again Brian Watkins (Highly recommended sales agent!)

Deborah

Oct 29, 2016

Personnel (Tony and Rockie) were very helpful and thorough. Both explained the pricing, the financing options and details of the car .

Henry

Oct 29, 2016

I have worked with Rhonnie Carulla and she always been professional and goes the extra mile to make you feel welcome.

Kendra

Oct 29, 2016

Mike S. was very kind and proficient. They stayed extra late for me until the process was complete llllllllllllllll 20 characters

Sean Russell Mattingly

Oct 29, 2016

What a WonderfulExcellent Experience at Phil Smith Kia of Lighthouse Point of Florida. This is going to start out rough but a shining star afterwards. Our sales person that closed the deal with us, doesnt work for them anymore. The next day we closed with him on our new purchase of a Sorento Kia he had called in sick. He did give us a ride home because we couldnt pick up the car that day. The finance department had to have us come in and sign papers over and over (3 different times) because of the bank screwed up on our paper work. However.someone that didnt make a cent from our purchase named Ernest Biel took over and went above and beyond customer service without getting paid any commissions on our purchase. A month later he is still helping us with minor items that I was not aware of. Ernest Biel is now in the Sales and Leasing Department as a Consultant. I urge if you going to buy a car go see Ernest Biel at Phil Smith Kia of Lighthouse Point of Florida . He has made me and my partner a lifetime customer of Phil Smith Kia of Lighthouse Point of Florida . A true GEM above the rest especially today when it is hard to find someone to assist you when you want to make a purchase. I would like to say thank you to Ernest Biel that assist us with everything when he didnt have to. So if you want to buy a car go to Phil Smith Kia of Lighthouse Point of Florida and ask for Ernest Biel!!!! Review written by Sean R. Mattingly and Milton Brian Potter, proud owners of a 2012 Kia Sorento.

Caline

Oct 27, 2016

Rocky is very courteous and helpful. He always has answers to my questions or finds them for me. This is my third purchase with Phil Smith Kia and every time has been great.

Paula

Oct 27, 2016

Whenever needed, I take my car to Phil Smith Kia. The people at the service desk outside are extremely nice, love Ronnie!! The only thing missing now is a nice space for them... but no worries, as they are finishing construction next door. Finally the service people, and client's who use it, will have a deserving space!

Victor

Oct 27, 2016

Your Staff was polite, knowledgeable, and the time frame that was given me for completion was right on. The service was excellant and the vehicle was nice and clean when done

devaspen

Oct 27, 2016

Phil Smith Kia is a great place to buy a car. Best price. By far nicest people I ever met at a dealership. Mike Shearer helped us and was great. I will be back.

drew a gutentag

Oct 27, 2016

My experience with Phil Smith Kia was exceptional. This is the second vehicle I have purchased with the sales team at Phil Smith Kia and they haven't disappointed yet. Thank you Marc Jean Paul for all your help and the rest of the staff at Phil Smith Kia

Stephen

Oct 24, 2016

Everyone was helpful , on time the process was long but the outcome was Great ( I Got A Car Yayyyy

Shirley

Oct 23, 2016

Fast and friendly service and I know my car is serviced correctly. The service is always speedy. And nice having a longe to enjoy while you wait.

Alyson

Oct 22, 2016

Your staff.. exceptional! Ease of making an appt., quick service with a smile:) Phil Kia Smith, you are a great car dealership who I have the pleasure of giving my business too!!

Kalyn

Oct 22, 2016

Excellent service and shuttle guy Gio was great as well. Very friendly customer services ad repairs were done fast. Would recommend to other people as well

Theresa

Oct 22, 2016

Mike Shearer, my salesperson, was GREAT! He matched a competitor dealership price for me and got us to the numbers I needed in order to buy the car. Once we got everything squared away we realized they didn't have the color I wanted. Mike worked with a sister dealership to get me the color I wanted at the numbers we had previously discussed. I am very happy with my experience and that there was no "surprises" when I got to the finance office.

Louis

Oct 19, 2016

Very friendly staff and quick service. I will definitely recommend them to my friends. Will also buy my next car there too.

Lynette

Oct 19, 2016

Courteous. Prompt and excellent.Ronnie Carulla is a pleasure to do business with. I dropped my car off at 7.45 am. I asked to have it ready by 1pm.At 1pm as I was being dropped off Ronnie was calling me to confirm the car was ready

willraabe

Oct 19, 2016

Phil Smith Kia is a great place to buy a new Kia. This is the second time in purchasing a vehicle at this dealership and I have found it to be the best experience that I have had.The staff of sales people and service people have been great to work with and well I have purchased from other dealerships Phil Smith Kia has been the best experience that I have had.I

Anna

Oct 17, 2016

The whole process was better than expected. Both Walter Brown & John Riley were very helpful, knowledgeable & pleasant to work with.

Frederick

Oct 16, 2016

Jamie my sales associate worked hard to make sure I had the best deal possible. I will recommend this dealership and Jamie to my friends.

Mark

Oct 16, 2016

No presure on time service. The staff was organized and my experince was a positive one.Not sure why this will not except less then 20 wordsThank You

Chris

Oct 15, 2016

Ronnie is so helpful and polite also the service manager charle went out of his way to make me feel comfortable. Highly recommend Phil Smith Kia

Jennifer

Oct 15, 2016

Lindsay was AWSOME of 100% customer service and made sure she will take of my car of oil change and a car wash!!!

Richard

Oct 15, 2016

Great people go out of There way to please they did the work on time and did it the for a fare price

Bo

Oct 14, 2016

Customer service excellent. Thank you Lindsay Laquatra. Friendly, fast and professional handling of my problem. I will use this Kia dealer again.

Rater

Oct 14, 2016

knowledgeable sales staff. Not too pushy. Did a good job discussing the various option that come with each trim level on the 2017 Sorento. Helpful test drive.

Frankie

Oct 12, 2016

Lindsay was awesome and took great care of us. She made sure to give us regular updates while we waited and we never felt pressured to have work done that wasn't necessary. Also, the WiFi worked much better than in the past so I was able to work on my laptop.

Lori

Oct 12, 2016

The were very speedy and did a professional job on my 1st oil change. No charge was nice! The staff were friendly.

kidd

Oct 12, 2016

Came in for new battery-4 months left on old leased-sales Ernest Biel suggested getting a new car leased--iI am 84yrs old-have purchased and leased about 15 new automobiles in my lifetime---this was the 1st time I was completely satisfied by all KIA people encountered-I wld highly recommend this dealership because of the employees I encountered. A very enjoyable experience.

Moneill15

Oct 12, 2016

My experience at Phil Smith Kia could not have been better. The sales associate my wife and I worked with, Brian Watkins, was a consummate professional who worked diligently over many hours to find a deal that fit our needs, as well as our wallet.After numerous subpar experiences at other dealerships, I am delighted to know exactly where to go the next time I am in need of a new vehicle. 10 out of 10. Would absolutely recommend!

Alexandre

Oct 11, 2016

Quick, very friendly and efficient service as always. Sales team approached also with opportunities for future purchase in a very friendly manner.

Happy GAL 630

Oct 10, 2016

Very happy with my second leased car, my car salesman is Rockie Dobson, he always keeps everything calm and friendly, he is very very helpful from the moment I walk in until I am driving out with my new car knowing I got the greatest deal. Thank You Rockie.

Preston

Oct 9, 2016

Everyone was friendly and helpful. My service person, explained everything about my service thoroughly. Overall, it was a good experience.

Vincent

Oct 8, 2016

Very courteous and worked with me. Helped me find the exact model to suit my needs and worked with my financial limits.

Teriann061

Oct 5, 2016

Oscar Ganem & Phil Smith Kia, were truly the best car salesman & dealership I have ever bought from!!! NO pressures & very knowledgeable about all my Kia features (Oscar took about 3 hours to show me how everything worked on my loaded Soul). Oscar was very concerned all my needs were met & he even drove my vehicle up to GA from FL at no cost to me! Thank you Oscar & thank you Phil Smith Kia for everything! I ?? my new 'Soul Train'!!!

Dee W.

Oct 3, 2016

First Class experience from Charlie turning me over to the sales department and finance to driving my new 2017 Sportage out the door. Everyone was professional and I really felt they were working with me to be satisfied 100%. Fabio my sales consultant was patient and excellent helping me learn all the wonderful tips about my new car--especially Apple Play. It was special having all the team come and see my new purchase. Thanks also to John, Tony and Marc. I would recommend Phil Smith Kia highly. This is my second Kia--For sure when it is time--I will buy another car from Phil Smith Kia!!!

Brad CBI

Oct 1, 2016

Phil SMith Kia is the Best! They took such good care of me and I ended up buying two cars! One for me and one for my Girlfriend! I am more then happy and will be going back over and over and sending anyone I know there to get a great deal and a nice buying experience.

JeffM

Oct 1, 2016

I am not a fan of buying a car. But for the first time in eight years, I was faced with going through the process. I stopped by Phil Smith Kia because I had heard good things about the vehicles. They were one of three dealerships that I visited. It was clear from minute one, that they were head and shoulders above the others. Professionalism, class and respect throughout the process. They worked hard to earn my business and my trust. One week later, my son is going through the process with Phil Smith based on my recommendation.

bradcbi73

Sep 30, 2016

Great staff, got my deal done fast and am super happy. I got a good value for my trade and got the car of my dreams at a great price!

Jeanne

Sep 29, 2016

First of all, my service advisor Ronnie has always been amazing. She is top notch, helpful, personable and extremely knowledgeable. Add to that, the rest of the personnel from the porter to the sales manager has never failed to say hello or offer help when it's needed.

KIA#2

Sep 29, 2016

Very happy with the vehicle and Walter Brown's help. He was very professional and helpful. We would certainly recommend him to any of our friends interested in Kia.

Sam Eferstein

Sep 28, 2016

Thanks again for great customer service that made our buying experience enjoyable!!

Ivan

Sep 27, 2016

sale man was easy going and did not pressure me in any way. people were very friendly. directed me to the right car once I have described it.

ifb55atymail.com

Sep 27, 2016

Ernest Biel treaty me very nice and was knowledge of his selling skills. I would recommend any friend of mine to purchase from this dealer. and to see Ernest for help with their purchase

Male Penguin

Sep 26, 2016

Ernest and Anthony were both professional, helpful and not pushy. It was an excellent experience treating me with respect and going above and beyond the make sure my needs were met.

Debra

Sep 25, 2016

All of the employees from when I called to make an appointment until I finished and left a lot that afternoon we're very helpful thoughtful and considerate also very knowledgeable

Dorothy

Sep 23, 2016

Service advisor is always courteous, prompt and professional-- And everyone is very friendly wanting to make sure everything is done correctly

John

Sep 23, 2016

I like the professional and caring attitude of your associates. I felt Lindsey treated me as the most important person in the place.

Adriana

Sep 22, 2016

Fast and courteous service. No wait or minimal time waiting! Contact via phone and in person with no hassle for appointmet request.

Lisa

Sep 22, 2016

I went to Kia thinking i would be there all day trying to get what i want, but to my surprise everone was professional and listened to what i wanted, ( Car , Price , Color ect. ) i did not feel like i was in a Shark tank, i have bought many cars in my time, by far Kia was the Best in sales service, i would definetly refer others to Kia.

Andrea

Sep 21, 2016

Friendly, fast and reliable service. While I was waiting to get my car serviced they offered free Donuts and Water

Patricia

Sep 21, 2016

Everything was great. It was a very pleasant visit. Got me right in quickly and out just as quickly. Thank you.

Peter

Sep 21, 2016

Lindsay #840 was very helpful and went above the exceptions to keep me informed of the progress on my problem with the Tire Monitor light.

Vinicius

Sep 21, 2016

It was great! The people were so awesome Fabio is good sellerman, i will recomend to my friends to buy car with you

Thomas

Sep 20, 2016

Friendly service, clean waiting area and complimentary coffee. Local to my home and someone even opened the door for me to enter the waiting area. Felt very at home, Thank you

DanaV

Sep 18, 2016

Bought my second Soul from Rocky at Phil Smith Kia. Great car, great deal and outstanding service. I love dealing with them because it's hassle free and everyone is polite! No pressure, , just help.

Jessica

Sep 17, 2016

Good communication with the service advisor Rhonnie kept me in the loop and let me know what was going on. Also the driver, Giovanni, who drive me home was prompt and friendly.

John

Sep 17, 2016

Just purchased a brand new Soul ! Started looking on line and found that Phil Smith Kia had about the largest inventory of the model i was interested in , so I contacted them and Vinny responded very efficiently , we spoke over the phone, and right off the bat I was comfortable , no pressure what so ever to come in and buy , it was a "when your ready" type thing. So I went in a couple days after and Vinny hooked me up with Ernest Biel , Great guy and salesman ! he was very professional and personable ! We went out to look at the vehicles , no pressure and not pushy to just get something. We found what i wanted, and then went to see John Riley in finance , another great team member , no pressure and no secrets, and he made it happen ! I would most definitely recommend this dealership team to anyone looking for any model Kia , and will return for my future ,personal, and family vehicle purchases !

Marcello

Sep 17, 2016

Very good service advisor, fast service, very friendly personnel, car serviced and cleaned properly. Would like a KIA location closer to Fort Lauderdale.

Bruno

Sep 15, 2016

I always do service on my car with Ronda, she has an amazing customer service and a very pleasant lady.

Dana

Sep 15, 2016

I LOVE working with you guys! I just purchased my second SOUL from you and the second time was even easier and more pleasant than the first. Rocky is a joy to work with, I will only work with him. There's no ridiculous haggling or game; he gets me what I want, when I want it. He worked a great deal with ease and good cheer. ALL of the staff are respectful and pleasant... I didn't have one single issue with service for my last car and rest assured that your staff will continue to treat me - and my vehicle, well.

John

Sep 15, 2016

Friendly, prompt, no hassles, no trying to up-sell me on anything, work requested was all I paid for, will return.

Josanne

Sep 15, 2016

Costumer service from Rockie , product knowledge and choices. Condition and amenities of showroom . Loved the Sat. Lunch barbecue!

Kenneth

Sep 14, 2016

The waiting area is nice. Please ensure your feedback contains at least 20 words, fifteen, sixteen, seventeen, eighteen, nineteen and

Savannah

Sep 14, 2016

The team stayed late so I could walk out with my car. The gentleman in finance did all he could do to get me a lower interest rate which he successfully did. The online sales man also took my rental and made sure it was back at enterprise which saved me so much time and trip to the lot.

Katherine

Sep 13, 2016

The staff is very firendly and my car got everything it needed and more in a timely and efficient manner.

Ryan

Sep 13, 2016

Friendly and Fast service. I got my multi- point inspection and oil change done quickly while waiting in comfort. I will definitely recommend this dealership to anyone.

Howard

Sep 12, 2016

A salesperson who actually is familiar with the features of the vehicle he sells and a dealership that follows through on what is discussed

Linda

Sep 12, 2016

Courteous service advisors. Service advisors needs to inform customer what to expect in advance of service and/or repairs. In this way there are no surprises.

Ariel

Sep 10, 2016

Everything in general.The sales man Fabio Silva knows exactly what we were looking for even if he didn't have the color that my wife wants he get it for us the next day.Me and my wife are so happy with are cars

Daniela

Sep 8, 2016

Very fast service, kind and knowledgeable employees!The facility is very clean!My experience there has always been pleasant.Thank you for the great customer service!

Joshua

Sep 8, 2016

everything. service was timely and everyone cared. Vince was exceptionally helpful and informative. I appreciated the coffee and phone charging station as well.

Peter

Sep 8, 2016

How fast it took to get my car back. Wasn't expecting to have it the next day especially since I didn't not have an appointment. Definitely appreciated it.

Tamara M

Sep 8, 2016

The 3 "F's" Fast Friendly & Fantastic!!I really appreciate and trust this service department . I love getting emails about service for my car.

Ronald

Sep 5, 2016

Great service, convenience and great follow through. Rocky is Top Notch! Dealership went above and beyond! We will definitely deal with them again!

Elizabeth

Sep 4, 2016

My service rep was very informative and kept me informed throughout the process. I would recommend your dealership and this service rep.

George

Sep 4, 2016

The Service adviser was great and very knowledgeable. Ronnie was very attentive and detailed. I received a courtesy ride to work and pickup and Ahman was teriffic .

Richard

Sep 4, 2016

Phil Smith Kia had a pleasant staff that were able to answer all my questions. Steven my salesman was pleasant and well versed in his job, able to make the deal quickly and without any hassle. Thanks Good Job.

Michael

Sep 2, 2016

The lady who took care of me was excellent...never let her leave.I don't know what else to say....word,word,word. That's more than 20 words

Jennifer & Anthony Gentile

Aug 29, 2016

Fabio and the Management Team were amazing! There was no cat and mouse game. They gave me everything they promised and more. They made the car buying experience a great one.

Tanjanea

Aug 27, 2016

Ernest Biel was once again a great honest salesman and I would return to him in a heart beat :)

Abraham

Aug 24, 2016

Just excellent everything! It makes me want to buy another car. Everyone makes you feel very much at home.A great place!!

Denise

Aug 23, 2016

Everyone is very pleasant and service was done in a timely manner. I would definitely recommend purchasing a car from this dealer.

Joseph

Aug 22, 2016

ALWAYS PROFESSIONAL, FRIENDLY. MEET AND GREETS WITH A SMILE. WORK DONE IN A ACCEPTABLE WORK FRAME. GOES OVER EVERY THING YOU NEED TO KNOW.

Stewart

Aug 21, 2016

GREAT fast service. Thanks Charlie & Ronnie for their personal attention.Made the time i spent at Phil Smith Kia much more bearable.

Sandra

Aug 19, 2016

The car was washed and returned to the area where it was dropped off . The owner of the car should be notified when car is ready.

Lisa

Aug 17, 2016

The service at Phil Smith Kia is excellent. I am new to the Kia Brand after having been a loyal customer to JM Lexus for 16 years. I am blown away by how Kia treats their customers. Charlie Myers heads up the service department. He has an amazing team that goes above and beyond.

Thomas

Aug 17, 2016

Ronnie is extremely efficient, professional and polite. It is a pleasure having her assist me. I had an emergency situation, drivers window stuck in the down position, and had no appointment. Was taken care of in a couple of hours

Charles

Aug 16, 2016

I liked the speed and convenience of the service. The staff was nice and communications were prompt. I also got to enjoy a freshly brewed cup of coffee while I waited.

Katherine

Aug 14, 2016

Stephen took care of every need from helping me trade in my old car and helping me get the best deal I could, to making sure I was connected to the Bluetooth in my new car.

Mey Lynn

Aug 14, 2016

The staff is always very helpful and have excellent customer service skills. Very pleased with Phil Smith Kia. I would definitely recommend this location.

Micheal

Aug 14, 2016

Friendly and informative service. Facilities were clean as well as waiting area. The free coffee and donuts were a nice touch.

Donna

Aug 13, 2016

Friendly atmosphere, they actually washed my car & I only had my oil changed! Wasn't expecting that! Nice experience! :-)

Suzelle

Aug 12, 2016

How the salesman and the financial person took their times to explained everything to me, from getting the car that I wanted to payment and coverage info. Thank You Rockie

Evangeline

Aug 11, 2016

Great customer service. Awesome service and maintenance on my car. I appreciated the personal staff and pleasant smiles. My car was sparking and fresh. Thanks Kia.

Peter

Aug 10, 2016

Everything was great. Professional people. Good service. Not rushed at all by the staff they take their time helping you through the entire process.

Karine

Aug 6, 2016

TAKED MY CAR FOR SERVICE AND EVERYONE WAS VERY HELPFUL. MY CAR HAD ELECTRICAL PROBLEMS AND MANAGER GAVE ME A RENTAL UNTIL THE PART ARRIVED

Darlene

Aug 3, 2016

Treated extremely well. I came in for an oil change and ended up purchasing two sun's a 2017 Sportage and a 2017 Sorento.

Mary

Aug 3, 2016

Earnest was great as was everyone. Lots of info and answers and attention. Made process easy and comfortable. Thanks guys !!

Dee

Jul 31, 2016

The sales man was really great, from the moment we stepped on the lot. He was nothing but polite. He was very knowledgeable of the cars. He did everything he could to help me with purchasing a car with making sure we stayed around an affordable payment plan. I would most definitely recommend the sales man and this dealership to others.

Hewan

Jul 28, 2016

The 'no hassle, and team effort' conduct of the sales team, and Rocky in particular during the entire transaction .

SIMONS,MICHAEL 0430

Jul 28, 2016

As a salesman myself for 30 years we tend to be aggressive in closing business especially at the end of the month. Anthony (sales manager)was everything but. He came across as genuine with a sincere interest in the customer. My wife ,daughter and I went in and wanted a Kia at our current price. What we ended up with was paying a little more for a better deal. We had no problem in doing that as the trust that Anthony and his staff conveyed to us was perfect. Stephan Govad, very knowledgeable about product as well as a sales woman who showed my wife and daughter the vehicle at closing. I don't remember her name as she was showing my daughter how to write in her many languages she speaks. That shows me that relationship building is very important that this dealership has for its customers. Last but not leased(LOL) finance.....as much paper work as we had to do it went by quick and painless as we talked about college .his child..education..my daughter becoming a paramedic...awesome experience ...Thank you John ReillyThank you all for a tremendous experience

Cheryl

Jul 27, 2016

Enjoyed dealing with John Tripp and Steve. Petry was very pleasant. Enjoyed receiving good price consistent with internet promise from Tony the manager.

Patricia

Jul 27, 2016

He gets 11 out of 10. This man is over the top in sales. When the Smith dealership hired this man they got a gem. I want to thank Brian for all his patience and due dilligence. He worked very hard to achieve a satisfied customer, me! Thanks also to Antonio, Anthony and John.

David

Jul 26, 2016

Everything went smoothly - a part did not come in on time but that was OK - Vince explained everything to me - It took only about five minutes to pick up the car.

Stephen

Jul 26, 2016

Work done on time. Car left clean. Reasonable price. Could use larger repair shop. That's all I got for now.

Susan

Jul 26, 2016

The Staff is friendly, courteous, and on schedule. Service department and sales department are very attentive and sympathetic to customers needs.

diegomb2001

Jul 26, 2016

The attention and support provided by the salesperson was fantastic. Explained in detailed the specifications of the car and the financing programs available. I would recommend this dealership and my sales consultant with no doubt.

MY SPORTAGE

Jul 26, 2016

This is the first time I didn't feel uncomfortable dealing with the acquisition of a new vehicle, Why?Walter Brown, the sales person, was just the nicest dealer rep I've ever met. With lots of patience due to our many requests, he showed my wife and me five (5) cars before she was almost convinced. At the end, John Tripp, the sales manager, knowing that we were exhausted, approached us with THE BEST DEAL IN OUR LIVES that we couldn't reject and instead of leaving PHIL SMITH KIA with our hands empty, we left the place with a MUCH BETTER (TOP OF THE LINE) 2017 KIA SPORTAGE THAT IS AMAZING.Thank you both of you John and Walter for your wonderful attention

Joanne

Jul 25, 2016

I have been going to Phil Smith Kia for over 3 years and the service staff is always courteous and attentive.

Monique

Jul 25, 2016

Ronnie called me as soon as the tire arrived...and it was finished with install within one hour of that phone call! They are amazing and so fast and so helpful there.

Jacqueline

Jul 24, 2016

Pleasant experience. Smiling employees. Short wait time. Easy to schedule appointment online. Quickly answered my questions and repairs were completed when promised.

Kristi

Jul 24, 2016

You have a great team - everyone who spoke to me was smiling and thoughtful and service was quick. Love the car wash before I get it back.

Ray

Jul 24, 2016

Service department setup service on my car within 10 mins from the time I called in, the work was also done within 1 hour.

Robert

Jul 24, 2016

EVERYONE WAS FRIENDLY AND GO OUT OF THEIR WAY TO MAKE YOUR SERVICE VISIT COMFORTABLE AND QUICK AND EASY I'M VERY PLAEASED TO RECOMMEND PHIL SMITH KIA TO ANYONE

Cheryl and Eric

Jul 24, 2016

Overall, a successful experience. When we got to Phil Smith Kia, we were a little put off by the construction going on, but we got into the dealership and told them what we were looking for. We had a quote on a specific car, but when it was brought up, we found that it didn't have all the options we were looking for. Although our original salesman was a little too "hands off" for our taste, once we told management that there was a problem, they immediately rectified it by sending over the customer service manager, John Tripp and then putting us with another salesman who finished the deal for us. They were very responsive, especially John, to our concerns about putting a trailer hitch and mobility lift on the vehicle. Petry, the finance manager was very helpful in explaining our further options with the car and at no point made us feel forced into anything or "stupid" for not taking advantage of offers, as I have experienced in other dealerships.

Donna

Jul 23, 2016

My service rep Rhonnie was great and very helpful!Service was perfect they cleaned my car after the serviceRight on time estimated for the repair

Brian

Jul 22, 2016

As always I get honesty from everyone at Phil smith and will continue to purchases my vehicles there. Customer since 2000

David

Jul 22, 2016

Ronnie and staff a great to work with. Very professional. From the time I have purchased the car the service has been exceptional.

Melissa

Jul 22, 2016

My service tech Rhonnie, is always so friendly and informative. She did not pressure me and helped me make the best choice for which services to choose for my current financial situation.

Michael

Jul 21, 2016

your salesman Mark Jean Paul is a great asset to Phil Smith Kia, Asst. General manager Tony has always made it easy for us to purchase a vehicle, this is our second from Phil Smith Kia. The entire staff is fantastic, keep up the good work

Gloria

Jul 19, 2016

Service concerns are thoroughly explained. As importantly, the concerns are addressed and corrected on the first visit. This is what keeps me coming back to Phil Smith Kia.

Jane

Jul 19, 2016

Friendly, honest, clean & on timeEasy scheduling, courtesy calls to make sure you have and keep your appointment. Easy access.

earl

Jul 19, 2016

I would like to thank everyone who was involved in making my experience at Phil Smith KIA, especially Delroy, Anthony and John, for making this such a wonderful and pleasant experience. I am giving them a rating of 5 stars because of the fact that Delroy pointed out some scratches that I had not noticed and John made it apparent for me to bring the car bck to get the car fixed and detailed. Sincreely, Earl Fusco

A C

Jul 17, 2016

the car wash and vacuum of my vehicle was spotlessly clean!! service took their time in assuring that the multi point inspection was completely covered rendering possible causes for some repairs and adjustments to the vehicle. thank you LOADS FOR SUCH A GRRREAT JOB!!!!!!!!!!

Edward Pymm

Jul 17, 2016

I was contacted by Vinny Lopez, after I had made a inquiry through True car. Vinny set the tone telling me that the dealership was focused on building lasting relationships. I had previously received a very specific proposal for a vehicle, via email. The numbers were pretty specific which I liked because it gave me an excellent starting point. Vinny turned me over to Chris Demaro who was very knowledgeable about about the car. Chris had a quiet confidence and it was evident quickly that he believed his product sold itself so their was no need to pressure me. He told me about the warranty, and answered all my questions about the vehicle while we test drove. I told him what I was looking to spend and based on that he suggested what options were available in my price range. I then dealt with John, told him specifically what I wanted to spend and what I wanted. He went to work on getting the numbers right and the deal was struck. There was some negotiation but nothing too intense. At the end of the day, I feel I got a great deal at a great price. The finance manager had it all together and also had a low key approach on options available, two of which I purchased because they simply were too good to pass on.

Vicki Ann

Jul 16, 2016

Friendly, courteous and timely. Have never had a problem with purchase or lease. I will continue to use this dealership again.

Paula

Jul 15, 2016

the easiest car buying experience i have ever had (which is saying a lot)! a super nice and friendly staff who carefully explained everything for the layman to understand :)

Michael

Jul 14, 2016

They were rotating tires and notice a bad cut in my treads and made me aware and I had it replaced.

Sara

Jul 14, 2016

The staff was extremely attentive and friendly! The services took a long time but they made my visit enjoyable and comfortable!

Jennifer

Jul 10, 2016

The person I had was Ronnie they make you feel like family answer questions and everything promotly. Would recommend to annyone

Estebon

Jul 9, 2016

Rhonny is the best! Dealership is my favorite even with one problem i had this last visit which should he resovled

Joanne

Jul 9, 2016

The salesmans knowledge of the product was exceptional. There was no pressure and everyone was very friendly. The price was on target. They listened to my wants and needs and far exceeded my expectations.

Sandra Neal

Jul 8, 2016

I was referred to Phil Smith Kia through True Car. I told them exactly what vehicle I wanted, what I thought was a fair price (based on info. from True Car), the type of lease I wanted, and the monthly payment I needed, and within about 48 hrs., it was a done deal! There was no haggling, no scamming & no surprises. It was the easiest & most pleasurable car buying experience I have ever had. I want to especially thank both Vinny Lopez, with whom I initially spoke, & Ernest Biel, who was instrumental in putting my deal together exactly how I wanted, and had me driving off in my new car in no time. I never thought I would ever say that a car dealership was upfront, transparent and trustworthy, but Phil Smith Kia really is!

Charles

Jul 7, 2016

great customer service, Ronnie The service manager was excellent. Good WiFi in the waiting area. The sales people would stop by to chat with the customers without trying to sell you anything. They were just being nice and checking to make sure everything was ok.

Lois

Jul 7, 2016

This dealership is always a pleasure to deal with. I am sorry Wes is no longer your GM. I am looking forward to becoming acquainted with Mark Anderson the new man at the helm. Thank you again for making it a real pleasure at Phil Smith Kia

Phillipa

Jul 7, 2016

The guys were very helpful and a pleasure to work with. The buying process was pretty painless. I would refer a friend or family member.

Christie

Jul 1, 2016

Fast and easy and friendly service. The waiting area is comfortable and clean. I feel at ease there and they are looking out for my interests.

Bocaboy

Jul 1, 2016

Amazing service and a no pressure attitude in finding the correct price you want to pay ... They stay true to there words , went to Rick Case Kia ( worlds largest Kia dealer ) and walked out , had a horrible experience with pressure sale ing to meet quotas...

shelbyr

Jun 28, 2016

Phil smith kia is great, sure in terms of drinks they are basicalmwater or variety flavored coffee. But when you go in there Noone looks like they don't want to be in there,when I went to a local Honda dealership with my vw gli, the salesperson looked at me and my grey jacket like if I was lost,they looked at me like oh man who's this guy.. when I go to cadillac they see you but unless you go into their CPO area they won't even look my way. I came to kia and everyone was pleasent, rocky came up and introduced himself, talked,listened to my story and started brewing up his magical pot. When I went on to switch to the forte5 he stuck with the head honchos of phil smith kia to get me in the forte5 within my range.-They don't just do business,they do the best business for you,not them.

The Barrons

Jun 28, 2016

Well my wife and I had an amazing experience yesterday purchasing or lease vehicle. It was a pleasure to work with Rokkie sales Tony GM of sales Patrick in financing true professionals.We traveled 74 miles to buy our vehicle back from Tony GM who we leased 3 years prior. Looking forward in September to do more business with Phil Smiths Pros The Barrons Thank you!!!

Alexgriswold

Jun 27, 2016

Rockie was a great salesman! Compared to the other dealers that we visited, our experience at Kia was far superior. We never felt forced into anything and were given a great objective summary of all of the cars that we looked at. The purchasing process was easy and quick and we were given a car in excellent condition.

carm

Jun 27, 2016

Walter made my experience at Phil Smith a pleasure. He Listened to what I wanted and he delivered a fantastic deal for meI would highly recommend him to anyone that is looking to either lease or buy to see Walter Thank u again Walter

ecs

Jun 24, 2016

Drove 9 hours from Alabama to look at a 2010 Lexus RX360. They held the car for me and even checked on me while I was driving down. Negotiated a fair price, which didn't take all day! We both walked away feeling like it was a fair deal. The whole experience took about 3 hours. From test drive, to negotiating, to the financing dept. Overall, very happy with the whole experience!Thank you,Erin

Eva

Jun 21, 2016

Told 1 hours, 3.5 hours later still waiting, to calibrate a new key fob. Imagine if it was something difficult. Never come back here ever!!

Trebor1167

Jun 20, 2016

Was looking at a possible change to a new vehicle.My past experiences with Phil Smith Kia brought me back.I repeated...traded my old K900 for a new K900.Rockie Dobson and the rest of the crew were as always first class.

Pete S

Jun 12, 2016

In the market for a new car, I took the advice of a friend and contacted Mr John Ludder of Phil Smith Kia. Within minutes of speaking to him, I was contacted by Sales Manager Tony Carter. He listened to my needs and we agreed to meet at the dealership that afternoon. When I arrived at the dealer, Mr Carter immediately gave me his full time and attention. He had already researched his inventory and had located the vehicle that perfectly suited my needs. To make a long story short, I received the full VIP treatment during the entire buying experience from every Staff member I encountered. I quickly got the car that perfectly suited my needs at the price I wanted. That's all you can ask for when purchasing a vehicle. The class and professionalism of the Phil Smith staff were the difference. Mr. Smith, you can be proud of your employees. They are truly dedicated to providing excellent customer service and successfully marketing your products. Sincere thanks to you and your Sales Force.

charlie 1

Jun 11, 2016

I would like to thank ROCKIE DOBSON for his help with getting my new car. as you all know this is my third car that I have Purchased through PHIL SMITH KIA they got me within my payment range. the only thing is I did not get enough for my car, but every thing work out fine. I am happy and that is fine with me thanks for all your help with this beautiful car. thank you ROCKIE YOUR THE MAN

Augfrau

Jun 4, 2016

A hassle free experience... from pricing, to excellent communication to a quick and painless financial signing off. Highly recommended. I would definitely refer a friend of family member.

MySoul

Jun 4, 2016

Dealing with car dealers is the worst, right? I dreaded buying my next car, but I was ready. My research was extensive, so that I wasn't going to get totally taken advantage of, at least. I had planned to price compare at 3 different dealers. Well, to my surprise, I found everything I needed at my first stop. My salesman, Stephan, really listened to my needs, found the best fit model, met my trade-in and sales price needs, and even threw in a few extras do that I felt totally happy leaving in my new Soul. I managed to have a few bumps along the way, and had to deal with parts and service. Stephan made sure everything went smoothly. I can not express how surprised I am to be beyond satisfied.

Steve Miller

May 23, 2016

I priced out a 2016 KIA Optima SXL today, with a truly wonderful salesperson, Mr. Rocky Dobson. He is very professional, knowledgeable, courteous, warm and a terrific no-pressure person. I have been buying cars for 65 years, consider myself a reasonably knowledgeable car aficionado, and I found Rocky a genuine pleasure to work with. If my wife and I decide to order this car now (I loved it!), or possibly wait for the 2017 model, I will absolutely buy a Kia from ONLY Rocky at Phil Smith Kia. ----Steve Miller--5/23/16

Adam

May 14, 2016

I had an eye on this place since they took such good care of my brother and got him into a wonderful vehicle. He has insisted on bringing me there ever since. I came to see a pre-owned vehicle but they were able to get me even better rates on a brand new one! Earnest and Michael are wizards at what they do!

Rita

May 7, 2016

LOW KEY APPROACH, VERY PROFESSIONAL STAFF, ENJOYED WORKING WITH ROCKIE DOBSON, HE HAS A GREAT COMMAND OF CAR AND ANSWERED ALL OF OUR QUESTIONS

Cassandra

May 4, 2016

Everyone at the dealership was great. My salesman Chris and my finance guy John were very knowledgeable. They made the whole experience so easy.

Jody

Apr 30, 2016

Steven was excellent. He took the time to explain details about the car, stayed with us from the point of walking through the door and introducing himself to the end when we left with the keys for our new Forte in our hands!

Shawntia

Apr 30, 2016

I like that I told Rockie exactly what I wanted, not only did he get me what I want but he got my into something bigger & better. Rockie & the finance gentleman were polite, attentive & straight to the point. They got me a great deal & made us fell at ease & comfortable with our decision. I didn't feel like he was pressuring me or like he was trying to con me. Rockie is a Grade A Top of the line sales person . He deserves a raise!

Elizabeth

Apr 28, 2016

The staff is amazing! Listened to what i wanted. Everyone was kind & friendly. I will never go to another dealership as Kia has earned my loyalty

Guytano

Apr 27, 2016

I appreciate salesmen who listen an do what it takes to satisfy my needs...Rockie was fast,efficient,respectful an easy to work with...I would recommend your dealership to all my associates...Thank you

Enrico Orsini

Apr 25, 2016

The staff was courteous and friendly from the start. They were knowledgeable and answered my questions in detail, to my satisfaction. There was never a sense of being pressured to make a decision; and I felt very comfortable with the entire experience. Thank you, Marc Jean Paul and John Riley. It was a pleasure to do business with you!

Jersey girl

Apr 25, 2016

From the manager, Anthony to the salesmen Stephen to the finance man John buying a car at Kia Lighthouse Point could not have gone any smoother. Stephen made me feel very comfortable on my test drive with all the new technology. Thank you Stephen. Love driving my Cadenza.

Eddie B

Apr 19, 2016

My buying experience was quick and painless. Ernest Biel and John Riley were a pleasure to deal with. I would recommend them, and Phil Smith Kia, to anyone who is looking to buy a new Kia.

Dagmen18288

Apr 18, 2016

We had an amazing experience with talliah!she was on her game and helped us with everything! Please make sure she gets accolades . We will be back

DocPyser

Apr 18, 2016

My sales rep was Rockie Dobson, he exceeded my expectations. I have dealt with many different car dealerships in my 40 plus years of driving and can honestly say that doing business today with Rockie was a pleasure. He was very patient and took his time to explain my questions, and made sure I understood what was going on during our transaction. I was with my son who was going through his first car buying experience, so this Educational experience he went through was priceless. So it is without reservation that I recommend you sit down with Rockie and let him guide you through the best way to purchase a vehicle. Sincerely, Dr. Douglas N. Pyser

Daniel

Apr 13, 2016

Our sales rep. Ernest Biel . I would recommend him to anyone who is looking for a new car. The finance end was also painless.

Chef Sam

Apr 6, 2016

Ernest and Michael were great! My old car died on me while I was at work, and I needed to get into a new vehicle asap. I called around to a few dealerships, and wasn't happy with my options, until I looked into Phil Smith. I looked through the website, and put in a little info, and within the hour Ernest was calling me. I was still at work, expoing a busy dinner shift, so I asked if I could call him back. He was really grate on the phone, and told me the dealership closed in 30 min but I could call him on his cellphone. I didn't get back to him till almost 11pm, but it didn't bother him one bit. He was really interested in helping me find the right car that fit my needs and budget. The next day I went to the dealership and he and Michael bent over backwards to help me out, and save me money!! I highly recommend Phil Smith Kia, they made a horrible situation into a great new acquisitions for me!

Larry

Apr 3, 2016

The staff was very friendly and not pushy. They made it a pleasant experience. I would recommend this dealership to anyone looking for a vehicle.

Teresa

Apr 1, 2016

Everyone was very nice. Explained everything well. helpful. Professional. Friendly. Made me feel at home. I would definitely recommend people to this Facility.

Bill Copa

Mar 31, 2016

This is my sixth car purchased from Phil Smith Kia. Rockie is great and Wes the general manager is reason we keep coming back. They treat you like family. The process is smooth and painless all the way from picking out a car to going thru finance where Mikey is just having to much fun. Needless to say this is a great place to buy a car

Lauren

Mar 30, 2016

Everyone was very nice and made me feel like family .They help me with all my questions and gave me a good deal on my lease . Would send all my friends

Guillermo

Mar 29, 2016

Very courteous and easy to work with. The staff is great and the process was wonderful all the way from the saleman to the finance dept

meyerwebb

Mar 28, 2016

We were impressed with the Phil Smith KIA sales experience. Friendly service with no hassling / annoying calls. I would recommend this dealership to friends & family.

Craig

Mar 26, 2016

I must say my sales experience with Joshua was the best experience. I have purchased many vehicles since 1983 and this experience by far was the best. Joshua was straightforward and it was a no pressure sale! John, Finance Staff, was very enjoyable to work with. He made this sale happen. I got exactly what I asked for. Great guy!

Ella

Mar 22, 2016

The transaction was the fastest sale I have ever had,it was excellent,only one thing,I thought it was cruise control,it's not.

Janell

Mar 22, 2016

No high pressure into buying anything. This is our 3rd vehicle we purchased from Phil Smith KIA (previously a 2013 KIA Soul, then a 2014 KIA Soul and now a 2016 KIA Sedona). We needed a larger car to hold my electric scooter. Every time we would bring our car in for oil change, etc., our car was always washed and vacuumed. We would not ever go to another KIA dealer or dealer!!! We hoping that down the road KIA brings out a three quarter ton or a one ton truck as we like to travel and pull a R.V. I like your 60,000 five-year bumper-to-bumper warranty. That was the main reason for buying the first (2013) KIA. Our Sales person, Rockie Dobson, OUTSTANDING!!!!! He knows the KIA vehicles and how they work extremely well. He took his time with me in explaining the various items on the vehicle, acted professionaly without giving me a feeling of high pressure. Again, it was a pleasure doing business at Phil Smith KIA for the 3rd time.

KMenger

Mar 22, 2016

Ernest had everything ready for me. He also had the aswers to all my questions. The general manager and staff was very nice. It was also a pleasure working with the financial guy.

molly&me

Mar 22, 2016

WALTER MADE THE DIFFERENCE IN MY PURCHASE OF A NEW CAR. HE IS KNOWLEDGEABLE, PERSONABLE AND COURTEOUS. ABOVE ALL, HE PERSEVERED UNTIL ALL MY WANTS IN A NEW CAR PURCHASE WERE MET. ALSO THANKS TO MICHAEL AND THE PHIL SMITH KIA TEAM.

Annette

Mar 15, 2016

No hassle and everyone was friendly My sales person Ernest Biel was knowledgeable and personable. The purchase was equally friendly with Mike. Loved the experience

Sandra

Mar 15, 2016

My sales person Chris Vogel, worked very hard to find me the right deal to suit my needs. He was professional, patient, and accommodated for my ill husbands needs to move things ahead quickly without missing any details. I would recommend him any day to someone looking for a car, and I will come back to him for my next purchase.

JeffnKimB

Mar 14, 2016

This is the 2nd Kia Optima we bought from this location. The staff, especially Marc Paul is great! We bought our other car from Marc Paul and returned to him again. I would and have recommended this dealership to friends and family.

Believernow

Mar 13, 2016

I always approach car buying with much trepidation. I am delighted to say that Ernest and the team at Phil Smth Kia showed me that it shouldn't be so awful. Ernest was very personable and friendly throughout the deal. He was honest and believable. Much to my surprise, I left the dealership smiling and joking. The entire deal was less than three hours. I am a believer!!

jem

Mar 11, 2016

I did received an excellent and professional service from salesman and rest of the staff. I was a good deal and so do not regret the trade I made. Hoping that in the future the car and the Kia service will be as good and the one I received yesterday. Thank you.

Edward

Mar 10, 2016

I had a great experience ! They salesman were fun! Everything went smooth and got a great deal on a great car

Susan Love

Mar 10, 2016

I leased a vehicle from this dealership and was promised things just so the salesman could close the deal. Two months later I'm receiving bills and calls from Hyundai that I owe them money that was supposed to have been paid by Kia according to the deal I made. I have called and left numerous messages since December including a call to the General Manager Wes Lasher, needless to say all messages were never returned!! I also called my salesman and spoke with him but of course he never got back to me with an answer. Unfortunately I referred a customer to this dealership who leased a vehicle, I was told I would receive a referral fee and to this day have yet to receive it. Needless to say I will not be referring anyone else.

cjandlucasmami

Mar 9, 2016

It was a pleasure to deal with Wes & Walter. They were very helpful, Accommodating, and very Knowledgeable of this business. I would defiantly come back to this location and of course request Walter or Wes.

Poncho

Mar 7, 2016

Walter was a pleasure to deal with very friendly. Very knowledgeable of your products and knows what he is talking about. He worked very hard with me and it was a great experience and I appreciated him very much.

Jose

Mar 6, 2016

I wanted to trade in my previous Kia purchase for a Kia lease and Rocky was great about helping me find a vehicle that fit my needs and budget.

Ishanda

Mar 4, 2016

From the first phone call I got from my sales rep, Ernest Biel, I could tell it was going to be a good experience. He was thoughtful, asked the right questions and wanted to make it as painless a process as possible without being overzealous. The day I went to the dealership it was the same experience but extended to the whole staff. I would definitely go back and recommend to my family and friends

Patricia

Mar 4, 2016

How everyone involved in my purchase made me feel important and comfortable. This was a big decision for me and all involved help me decide.

Claude

Mar 1, 2016

I was pleased with the friendly and attentive staff Walter was professional and knowledgeable. I will recommend him to my friends

Jane

Mar 1, 2016

It was great service! Friendly employees. They were true to there words in saying an 1 hour service time. Thanks

Jeannie

Mar 1, 2016

This has been the second time I have leased an Optima through Phil smith Kia , and I am very pleased to say that the people at this dealer are very nice . I have not had a bad experience at all . They talk to you like a person, and that makes me feel good . I can walk away and not feel that I have been taken on a car . The Salesman I had was Joel Grossman, and I would send my friends to him. He was very nice and did all he could to help me with what I wanted. Of course it take the rest of the Phil Smith team to make it all happen. Thanks to you all for the wonderful car that I got . The 2016 Optima is a great car . Jean Cullen

mtam4969

Mar 1, 2016

Everyone I dealt with on this transaction was wonderful, courteous, and polite...not like other dealerships that totally ignore you. Ask for Rockie, the salesman, when coming...you will be happy you did.

Charlie

Feb 28, 2016

Ernest Biel was our new car Sales Personnel. He was Thoughtful, honest, intelligent and a man of his word. He show us different model of the Sorrento, until we found the car we wanted. He then helped us throughout our trade in, financing and driving away with the new car of our choice. He is a man of his word, which is hard to come by these days. I would recommend Ernest to every customer looking to purchasing a new KIA. He is a great asset to Phil Smith KIA

Monica

Feb 28, 2016

Excellent customer service , they try to sell you what you really need. Very nice staff, clean facilities, comp wifi and coffee.

Stephen

Feb 27, 2016

As always my service advisor Ronnie was helpful, polite, and very professional. She has always gone out of her way to help me .

Chuck M

Feb 27, 2016

Ernest Biel was our new car Sales Personnel. He was Thoughtful, honest, intelligent and a man of his word. He show us different model of the Sorrento, until we found the car we wanted. He then helped us throughout our trade in, financing and driving away with the new car of our choice. He is a man of his word, which is hard to come by these days. I would recommend Ernest to every customer looking to purchasing a new KIA. He is a great asset to Phil Smith KIA

katheryn 0112

Feb 27, 2016

salesman "s manners was excellent'. willing to help in any area possible. rated very highdisplayed excellent customer service skills; I will give very high recommendatios

Anthony

Feb 26, 2016

The service was very FastThe check in process was very Easy check inVery Quick repair for recall and oil change

Rudy

Feb 26, 2016

From the initial contact with Thomas at service to waiting for the car, and getting it back within time promised it was all very pleasant.

Steven

Feb 26, 2016

Always polite and prompt in making appt and dropping off and picking up car and paying. . Car is always washed.. No high pressure sales tactics.

Hugo

Feb 25, 2016

Fast service. The female service attendant was very nice and answered all my questions and they had a nice waiting area with coffee :)

Lisa

Feb 24, 2016

Thomas Lauda was very friendly and helpful. I will be back there because of him. Repairs were done in a timely manner as well.

Penny

Feb 24, 2016

Wes was a very pleasant and professional person and he was confident that he could meet my needs for leasing a new car.

Debra

Feb 23, 2016

Everyone was very friendly very helpful answered all my questions went out of their way to explain things to me just a great staff

Laurie

Feb 23, 2016

Great service on a warranty part plus good value on my oil change and it's nice to be waited on by a woman who knows about cars and her products.

HappyKIAowners

Feb 21, 2016

My car buying process started by utilizing the TrueCar web site. It provided three local dealers that had the exact 2016 Forte that I was looking for. Phil Smith KIA's price was almost $500 less than the other two. Ernest Biel worked to make the offer a reality. The man knows his stuff. The experience, nobody's favorite, was made enjoyable by his pleasant personality and professional manner. All in all I'd have to say that I would, no, will be returning to Phil Smith Kia for my next car. The experience was certainly worth an encore....Thank You Ernest.The Financing side of things was handled by John Riley, another man who deserves kudos for doing a heck of a job. Everything was explained. Every optional package was offered without any pressure .. John kept the process rolling and we signed. Another outstanding job.Phil Smith KIA is my new car dealer,,,,,,,,,,,,,,,,

mg

Feb 20, 2016

Rocky Dobson was caring, efficient, knowledgeable,informative, friendly, courteous and a pleasure to deal with. This is 3rd car purchased from him and Phil Smith Kia because of his expertise. Recommend anyone to see him first. If he should leave,I would contact him when I purchase another Kia.

terezie

Feb 19, 2016

I would recommend Ernest every customer he is very good asset to your dealership.Thank you Ernest and John Riley for great job and thank for buying experience

Valerie

Feb 16, 2016

Roni is fabulous...she knows her job and gets things taken care of efficiently...she is pleasant and always friendly and remembers you when you walk through the door!!!!...would buy another car there just because I know she will be the one that I go to when something needs to be fixed...I am very comfortable and feel she is honest

Idalmy

Feb 12, 2016

Well my car service is done in the same place for the last five years . 2 o 3Issues but they resolved.

Raymond

Feb 12, 2016

Our sales person Stephen was excellent and our type of sales person. We do not like pressure selling and he delivered his sales information accurately and with courtesy. He was excellent.

Jennifer

Feb 10, 2016

When I got my car everyone was helpful that was my first time getting a car on my own. They weren't pushy

Carlos

Feb 9, 2016

The service is fast, the people are very friendly, The place is very well conditioned y the brand is excellent

Michael

Feb 9, 2016

It is quick and Ronnie does a great job getting me in and out of the service area during my service

Raymond

Feb 9, 2016

They matched my coupon and got everything I wanted done. I had made an appointment and was there for a limited time.

Sherry

Feb 9, 2016

I only come to this location for my Kia Soul service and Ronnie has always provided great service. Ronnie has always gotten my car in and out in a reasonable time frame and works hard to provide awesome customer care.

karenhf2712

Feb 9, 2016

I want to thank Rockie Dobson, for such a great experience. He was so professional and kind. It had been 10 years since buying my last car. I highly recommend this dealership, and Rockie for a great experience, I love my new car! Thank you so much!

New Kia Soul

Feb 9, 2016

All the staff members were very helpful and polite. We would highly recommend this dealership. All worked with us for many hours until all the paperwork was in order, they prepared the car so that we drove out with a beautiful clean Soul. There is nothing negative I could say about our experience.

Layne

Feb 8, 2016

Ernest was very helpful and courteous. We have bought and serviced cars at this dealership for years and well always recommend it. Thanks again for a great car buying experience.

Luigi02

Feb 8, 2016

Upon the completion of my lease on a Honda CRV. I found myself in need of a new car. I was going to lease again because it had worked out before and because I felt that purchasing a new car would be a hassle. Turns out Rockie made it an excellent experience and went above and beyond in patience. No matter how many time I asked him he always went to his manager to inquire about price reduction. Till we made it to a figure I was comfortable with. Always helpful and polite above all patient, cause I think I must've test driven about 6 different cars that day. I highly recommend this dealership because of Rockie.

RLugo

Feb 8, 2016

I just hope the way I was treated at Phil Smith Kia is the reflect ofthe people who run it...nothing but the best atmosphere, relaxed, fullattention.Congratulations to the staff for making a buying experience apleasure. It is refreshing feeling that FINNALLY someone figured itout, things have changed, the process have changed, forget aboutdelaying tactics, 4 to 5 hours in a dealership, hidden numbers, backand forth from the desk to the manager's, hassling, haggling...This IS the NEW way to do business, facts upfront, this is where youwill be, and that is it.Excellent job, you've just won a customer, and an advocate.Thanks.

Allan

Feb 7, 2016

arrived in busy9 00 amNEDDED 10000 mi service got done and on my way at 9,50 with free car washGREAT SREVICE

Franklin

Feb 6, 2016

The availability of Free wifi while I wait was good.The rep coming and keep me updated on the status of my Kia vehicle.

Barbara

Feb 5, 2016

Salesman worked with me and understood my needs. Walter Brown was very professional and listened to me as to what I wanted and could afford.

Gladys

Feb 5, 2016

I was really happy that Michael was not just interested in making a sale he worked really hard to get us a good deal and at the payments we needed. Thank you Gladys

Rafael Lugo

Feb 5, 2016

Brian Quack is an asset to that organization, since I found "a Prospect Vehicle" he responded quick, to the point, and followed up not being intrusive or aggressive...excellent customer service, excellent attention, easy process, quick and clean delivery. From the minute we arrived to driving out of PHIL SMITH KIA, JUST TWO HOURS...!! Test drive, appraisal of trade, qualify, numbers, finance and signing...impeccable. Would not have any doubt to recommend this dealership and congratulations to all the staff. shout out to Mr. Michael Arbitman, finance Director, excellent service. By the way, I traveled 51 miles to get there and it worth every mile and minute..!!

postalmiguel

Feb 4, 2016

Our experience was with ernest biel. he is thoughtful, honest, intelligent, a man of his word. we drove five different vehicles, by our request. each one we considered, until we found the one that we agreed would be our best choice. throughout this process ernest was advising us on the utilization of each car..when we came to our final conclusion ernest was helpful in finance, warranty etc. he is a man of his word. when we shook hands at the end of the day we were all satisfied.

TOrtiz918

Feb 3, 2016

Everyone we talked to was very nice and polite and treated us with respect. Ernest, the salesman that we dealt with, was very helpful and answered all of our questions. Overall a very good car buying experience. We recommend Phil Smith Kia.

Andon

Feb 1, 2016

it was my second maintenance check on Kia Forte 2015, 15,000 miles. It took 60min (car was also washed), I had wi-fi while waiting. People were pleasant

Warren

Jan 30, 2016

Excellent service this is the best place I am very happy to have bought a car at this dealership. I will recommend to all my friends. Thanks for great service

Mimi

Jan 27, 2016

I did not know that purchasing a pre-owned car could actually be as pleasant. From Ernest Biel's first handshake to welcome us to Phil Smith Kia to leaving the lot 2 hours later with my Kia Optima it was a breeze. Ernest is a knowledgeable gentleman with a happy disposition who does not pressure you. He showed me the car the met most of my criteria. We took it for a test drive and that was it. With Michael Arbitman's help in the finance department I was able to seal the deal in a record time. Thank you.

Hannah

Jan 25, 2016

My salesman Joshua Gorman. Very friendly and pleasant to work with and patient. Also very knowledgeable especially with setting up the computer and bluetooth stuff.

Alyssa

Jan 23, 2016

Everyone in the staff was friendly and knowledgable. Smooth service. Got all my repairs and service done in one trip.

Howard

Jan 23, 2016

2nd car m buying will keep going back rockie is the best can't say much more so there and ask for rockie tell howard sent you

bocatom

Jan 23, 2016

My wife and I went to Phil Smith Kia as a second choice - my "regular" Kia dealer was not able to come up with a Soul at a (lease) price I was willing to pay - We were assigned James Tenney as our sales rep - a very personable young man - and after a few questions from him he took us to a new 2015 Soul on the lot that had evidently been sold but the deal fell through - we took the car out for a drive and although this was NOT the model I intended to look at, with all the extras it had and the comfortable ride we went back to the showroom and I said, OK, what's the deal? To make a long story short, Dimitry, the GSM, after talking with us for a while, came in at a lease price too good to refuse...we took the car.....it's been 10 days since and I love it!! The entire staff at Phil Smith was a delight to work with especially James, Dimitry, and Mike, the finance guy. Who said getting a new car has to be a chore???

Bailee

Jan 22, 2016

The people working at Phil Smith Kia were polite, prompt and knowledgeable. I would definately recommend this service department and rate it a 10!!

Barkat

Jan 22, 2016

All the staff were very friendly and professional. I would recommend to buy vehicles from this show room, clean atmosphere.

Michelle

Jan 22, 2016

Just had oil change done, but representative was very professional. Noticed an issue with the steering and corrected under warranty without me having to ask.

Rebecca

Jan 22, 2016

The service was wonderful! The workers always make us feel welcome and comfortable. The service people are alwys in a good mood and happy to serve the clients. Excellent experience at Phill Smith Kia

Richard

Jan 22, 2016

Very pleased with my overall service at Phil Smith Kia, I thought my wait would be much longer, but it was handled very quickly and that made me happy.

Ed

Jan 21, 2016

I do not agree with your questions and feel you should not hold the service representative accountable for all these details. It seems as though you are trying to find reasons to hold commission from employees that deserve it.

Doris

Jan 20, 2016

Customer service I really enjoyed it you feel very welcomed there . Waiting there was no problem . I like the tv and the nice coffee

Patricia

Jan 19, 2016

Tom & Ronnie were very nice and friendly and helpful. Vehicle was done in less time than advised which was great.

Donald

Jan 17, 2016

People were friendly & helpful! I had never been to the dealership before! Customer service area was a little crowded.Check in area was very slow!

Marvin

Jan 17, 2016

Sales staff great and very reasonable really stepped up to make deal happen to getting spare tire and touch up paint

Allan

Jan 16, 2016

Very helpful and assisted with all my questions I am very happy with my new car Kia Sorrento I was a passed Cadillac ower

Gaby

Jan 16, 2016

Because the people is very professional, kind and nice. Plus that, they are very patience and give me good advise :)

earensb475

Jan 16, 2016

Brian was acomplete gentleman on the telephonewhere I conducted most of my contact with him. He always had the patience to explain things to me aftermaking numerous calls. I met him in person today when I picked up my new Kia.He has a wonderful personality and I never felt pressured.He is a definite asset toPhil Smith Kia!

Toothdoc

Jan 16, 2016

I was a Cadillac driver for 10yrs looking for something Different researched SUVDecided on the Kia Sorrento have been very happy with my choice

Allan

Jan 15, 2016

Very helpful efficient staff My Sales person answered all my questions helped me transition from my previousSUV(Cad SRX)to the Kis family

Iris

Jan 15, 2016

Excellent customer service. Service consultants very kind. Salesman Marc does an excellent customer service. Locations is always clean. Kia is awesome

Anais

Jan 13, 2016

Customer service! Good take care of customers..time of service its very accurate..i love receiving coupons .it saves me some money .

Ann

Jan 12, 2016

The repair was completed on a timely basis, the service tech was polite and called as promised, facility was clean with nice customer waiting area

Teresita

Jan 12, 2016

Great service delivered with high degree of professionalism. Great cars and knowledgeable staff. Always try to do the right thing. Love my KIA.

Carl

Jan 8, 2016

The service manager was VERY POLITE and VERY HELPFUL in guiding me through the process there at Phil Smith Kia. The work was done quickly and they called me as soon as the vehicle was ready.

Jeannette

Jan 8, 2016

Friendly staff, outstanding experience from the moment I walked in the door.. Brian Q, is such a wonderful person, he made the experience fun and enjoyable. I wish I could buy a new car every year.

lovemycar

Jan 8, 2016

Always a pleasure. Staff is friendly, efficient and professional. Have had no complaints in the 3+ years I have owned my Optima. They made my trade in very simple. Check out the 2016 Kia Optima.

SorentoOwner

Jan 6, 2016

I inquired about the Kia Sorento online through the dealer website and Michael Shearer was quick to respond by email and two follow up calls. I was met at the dealership the next day by Michael with the car waiting up front for me to drive as soon as I got there. Michael was very knowledgeable about the car features and the history behind the model. He was very excited to explain all of the cool features especially the electronics and was patient and easy to converse with. At no point did I feel pressured in buying and the followup discussion after the test drive about final pricing was cordial and respectful with him willing to listen and entertain my counter offers. Overall, I was very happy with the experience.

Robert

Jan 3, 2016

Ronnie (service coordinator) did a great job in handling things start to finish. Car was serviced in less time than expected.

Susan

Jan 2, 2016

This was a friendly relaxed sales experience without the feeling of being rushed. I did not feel high pressured and was treated with respect.

mssusi

Jan 2, 2016

Andy is a gentleman, courteous and friendly, By way of looking out for my benefit, he made suggestions for me that were related to financing vs leasing. The atmosphere of our interaction was relaxed and non-rushed. He was very enthusiastic and motivated to please me. He paired my mobile phone quickly and saved me the effort. I felt he could have spent some more time with tutorials of all the new "bells and whistles" on the dash. Luckily, he asked me to call him in a week to meet with him and review my questions re the new additions that I have to learn.I am still waiting for Michael Arbitman to return my call. The day after the purchase of my new car I left him a message re several questions I need answered and have not, to date, received a return call.

New Kia Forte!

Jan 1, 2016

Feeling excited after my new purchase. My sister a repeat customer has always had the assistance of Rockie Dobson. Rockie is professional, knowledgeable to the product he represents.Everyone at Phil Smith Kia was courteous and ensured it was a positive experience.

Jane

Dec 31, 2015

I was a walk in and I was treated with respect and my wait time was shorter than I expected. Your team really works together to make a customer feel appreciated. Thanks

John

Dec 31, 2015

Excellent service, very professional. Always a good experience with friendly courteous staff. Ronnie is excellent as is the parts and service.

Lakisha

Dec 31, 2015

When I stepped foot into the dealership I was indecisive, I didn't know if I was making the right choice, It's been a while since I had the need to purchase a new vehicle, Upon interacting with the friendly staff, I felt at home, not only did they find me an amazing car but they offered me a reasonable deal for my budget. Stephen Goven reviewed the cars features with me, he was friendly and sociable with me every second of my experience. Stephens help in combination with Mr. Darnell Daly's knowledge and financing skill was a lethal combination. I have no regrets with my purchase, I came to the dealer unhappy with my car and left as a proud member of the Kia family.

Dawn

Dec 30, 2015

I always get the best service from both Ronnie and Charlie!Rocky is the best salesman to work with, he made the buying process a pleasure!

Karen

Dec 28, 2015

Ronnie- service manager was Great! Everyone very friendly, efficient & helpful She went the extra mile to answer other questions/concerns I had about a loud noise when exceeding 40 mph.The conclusion was my tires, which she gave me specific answers & a plan for resolution. I appreciated her candor, confidence & look forward to working with her in the future!

Robert

Dec 25, 2015

Everyone got right to the point and we all worked it out from my sales person to general manager everyone was great

Christopher

Dec 24, 2015

Ronnie and the Service manager awesome customer service! I will always get my oil change here. Friendly, Fast Staff! I got two new cars from here.

Armando

Dec 23, 2015

I have to drive 54 minutes to get to this dealer, and I wont change a thing, costumer service is out of this world

Isaiah

Dec 23, 2015

Fast service and professional personnel, especially the service advisor, Ms. Carulla. Comparable to experiences received a other upscale dealerships in the area.

Larren

Dec 23, 2015

It didn't take a long time to have my oil changed (About an hour) and I received a complimentary wash.

Louis

Dec 23, 2015

Very prompt and competent and personable. They were very helpful in explaining certain matters that I was curious about. I will recommend Kia to my friends.

Michael

Dec 23, 2015

You are taken care as soon as you get their and your in and out in a reasonable amount of time.

Miriam

Dec 23, 2015

I was able to get my Sorento serviced the day I called. Ronnie was awesome. She was very friendly and professional.

John

Dec 22, 2015

Found the problem and repaired it even without booking an appointment.The waxed and vacuumed car was a bonus!!!No charge as under warranty.

Philip

Dec 22, 2015

easy to deal with and all round pleasant experience. Receptionist was very helpful - new battery, oil change new wipers

NewKiaSoul123456

Dec 22, 2015

We were welcomed and treated well at this dealership. The sales assistant, George Sherman, was helpful and knowledgeable, yet patient while we made our decision. We have never been happier with a new car or dealership!

Theetom

Dec 22, 2015

Andy Kiernan responded to my internet inquiry immediately and even stepped out of a meeting to take my call when I responded. The car was exactly as described and the process was very smooth. Everyone at the dealership made me feel welcome. Andy even helped me drop off my rental car which was very helpful. I recommend Andy and the dealership to anyone looking for a new or used car.

my soul

Dec 21, 2015

I thought that the experience with Brian Q and "Mikey" at Phil Smith was good. I was referred to the dealer by Consumer Reports after specifying the make and model desired and they had "my" car reserved for my scheduled test-drive appointment. Perfect! They were knowledgeable, patient and thorough. Brian had all of his "ducks in a row" concerning purchase vs lease options, insurance and trade-in value for my previous vehicle. Mikey was informative concerning lease financing. The total process took four hours which is exhausting but no time was wasted. Just wish the process could have been shorter. All in all, it was a good experience. So far, love the car.

Darrell

Dec 19, 2015

staff is very friendly and helpful. my answers and requests were fulfilled promptly. I was very satisfied. I would recommend the service anytime

Jeffrey

Dec 19, 2015

Very friendly environment to buy a car. I really enjoyed the no pressure attitude and would recommend to anyone who needs a fair deal.

pit bull 99

Dec 19, 2015

It took 3 1/2 hours to purchase the vehicle. The sales people were very nice, but waiting that long was way too much. I feel we could have been out the door in 2 hours. Brian was nice and our salesperson tried hard to please us. There is a famous saying" The mind can only absorb as much as the rear end can endure"

Joao

Dec 18, 2015

I had some questions and Tom explained it to me very well what was getting done in the car . the service was done in a efficient way and as promised . great service ! Thanks

buggylove

Dec 18, 2015

Brian was very rude on the phone when speaking with him. He was very pushy and dishonest about information. He needs to start treating his customers with respect and also not be dishonest

Janet

Dec 17, 2015

I was given a time frame, i decided to have my daughter pick me up. When my vehicle was ready they called me.

Gerald

Dec 16, 2015

PROFESSIONALLY GREETED. SERVICE REQUEST CORRECTLY ENTERED. ESCORTED TO WAITING AREA. SERVICE WORK COMPLETED IN TIME PROMISED. CAR CAME BACK WASHED AND READY TO GO! ALL REQUESTED WORK WAS COMPLETED.

Robert

Dec 15, 2015

Service person was friendly and knowledgeable. Service was quick and efficient. Spent time with Andy Kiernan our salesman who is now also a friend. Great service.

Peter

Dec 13, 2015

Very professional and comfortable waiting room with quick service on a moments notice makes me feel that they care about anyone

Priscilla

Dec 13, 2015

the service advisers are so courteous and friendly and explain everything so I know exactly what the car needs and the cost even before the work is done.

Grant

Dec 12, 2015

Prompt service, explanation as to what was done and my Sorento was washed when I arrived! Rhonnie and Charlie are very helpful.

Neal

Dec 6, 2015

On time appointment and service within promised repair time and courteous too. They even helped working coffee machine too. thanks for the assistance.

Cinda-Lou

Dec 5, 2015

Everyone is always friendly and they do their best to be timely with the service. The waiting area is always clean.

sorrento 2016

Dec 5, 2015

our family has leased 2 vehicles & bought another from phil smith kia & each time our experience has been great.On each occasion we dealt with Brian Quach in internet sales & each time our experience was easy ,quick & the best car buying experience we have ever had.We highly recommend phil smith kia & Brian Quach.

Hector

Dec 3, 2015

I took my car for a recall letter that I Received in tHe mail , both of the employees they were there they seemed busy but they were kind enough to take care of me in a very gently manner I was out there promptly !

Peter

Dec 3, 2015

I feel like the staff is more helpful and they seem to like their jobs :), makes my experience better! Also the quickness in my service was very impressive, probably the fastest I've ever experienced.

Alona

Nov 28, 2015

It was very pleasant to work with Rockie He took the time to get us the best deal that was acceptable to us. He is an asset to your team

dissapointed jules

Nov 28, 2015

I had my kia serviced 11/28/2015 (an oil change) the original multi point inspection page Thomas lauda showed me had only a raidtor problem so when I asked about the brake light that was out and has been sence the last inspection. why it was checked off as inspected good. He went and filled out a new inspection sheet and this time it seems that I need 3,000 worth of repairs Now you tell me if you would trust this dealership

Earl

Nov 27, 2015

How quickly I was out. George made sure that Bob from finance had everything so that the buying process go quickly, because they knew that our time was valuable.

Warren

Nov 27, 2015

I brought my car in to replace some parking light and the service person Ronnie was exceptional and I told her I would like to talk to someone about turning in my car in a few months. She introduced me to Rocky. He hit it out of the ballpark. Beyond exceptional off the scales. I hope to get him a lot of business is service was great we made a deal. Mike help with the pricing was great and the gentleman Mike taking care of all the leasing was great another wonderful employee of Phil Smith Kia. I plan on using these guys forever. They were all super.

Bfranco

Nov 26, 2015

Service was great. They were all friendly and helped me get exactly what I wanted at the price I had asked for. Would recommend to anyone.

Marilyn

Nov 21, 2015

I dropped by to possibly gt my 7500 mile checkup. Thomas explained what they would do...told me they could take me right now and it would take less than an hour. I played on your computer in a sleek, well kept waiting area for what seemed like no time when he showed me to the cashier. My car was clean and work done.

Mary

Nov 21, 2015

I like scheduling appt -I was very satisfied w/Thomas (serv adv) who took care of me while there-very courteous, intelligent & mannerly-also like the time in/out & returning car clean when done!

Claude

Nov 20, 2015

easy, straight forward, friendly not much else I can add. easy, straight forward, friendly not much else I can add.

Jade

Nov 20, 2015

The service rep was very kind and helpful. He answered all questions and check my cars air cleaners. He mad sure there was no recalls.

Janet123

Nov 18, 2015

My salesperson Rocky was knowledgeable, friendly and a good listener. He made what I thought would be a real hassle since I hate car shopping a very pleasant experience.

Brookmtodd

Nov 13, 2015

Rockie over at Phil Smith Kia in Lighthouse Point is fantastic! My family has gotten a few cars from him and I have referred a few people to him as well. He is not pushy and really tries to give the best deal possible and will work with your budget.

Siva

Nov 12, 2015

Customer Service is really great. I have worked Marc Jean Paul and he has good knowledge of the car. He helped me from starting to end of the sale.

Barbara

Nov 11, 2015

The staff are all very friendly; helpful; and seem to care about their customers. The service Dept. completed their assignments in a timely manner.

Kathleen

Nov 11, 2015

Ronnie got my car back to be worked on right away...& Thomas was there to see the job complete within a very reasonable time I thought, Thank you!

guadagnino

Nov 9, 2015

i enjoyed buying my car with Steve at Phil smith kia. no games and just quick and easy with no hassles. everything they said was very accurate.

Nicole

Nov 8, 2015

Friendly staff. Great with updates and estimated time, comfy seating, and good wifi, you are not pressured into anything and can be helped at any time

James Iosue

Nov 7, 2015

Attention: Veterans & Senior CitizensPhil Smith Kia of Lighthouse Point does not train their sales staff to be honest with their customers.These non-veterans lack character and integrity. Take your paperwork to an attorney and have it reviewed. This will cost you only $200 but you will save thousands.I'm a war veteran and a senior and I would not write a review that was not true.

Maria

Nov 6, 2015

Short wait time .. Sweet service lady . Free car wash every time I come in . This dealership is very good on the services

Carguy2015

Nov 2, 2015

I love my new Kia! This weekend by boyfriend and I walked in for a Kia Optima. We found the one we liked and test drove it. Andy helped so much showing us all the details and attributes of the car. Then we negotiated to a price we were happy with! The paper work didn't take long. After the car was detailed and filled up, Andy took us outside to hook up my Bluetooth and show us even more features of the car. I drove away happy! He is professional, kind, cool, and knows his craft! Thank you!

Melissa1211

Oct 31, 2015

My experience at Phil Smith was nothing less than amazing. They alleviated all my fears of buying a car and turned it into such a positive experience! The sales team was so helpful and knowledgeable about the process and made me feel so comfortable every step of the way. The General Manager Wes was so nice and honest and explained everything thoroughly to me. I will never go anywhere else to buy a car except to Phil Smith Kia.

Dana

Oct 30, 2015

Service is always great. Rocky followed up as usual and he is excellent to deal with. Love having my car washed as well. The whole process is always convenient and hassle free. You can always tell that employees try extra hard to make the experience a good one.

John

Oct 30, 2015

Tom was extremely helpful in explaining what service was necessary and when the next scheduled service visit should be. It was comforting to know I was being taken care of like I was family.

Jane

Oct 29, 2015

My Service advisor-Ronnie was excellent! Professional,knowledgeable,friendly,and thorough! Everything I needed was taken care of efficiently and in a timely manner!

Laura

Oct 28, 2015

Ronni was thorough, friendly, helpful and very nice from the start to the finish of my appointment to get my oil change. This is the second time I've had her help get my car oil change and she was a pleasure to work with.

Rose-Marie

Oct 27, 2015

Service done in a short period of time and friendly and helpful. No waiting time for service to begin. The car was not only returned washed but vacuumed. Thanks,

Incorrectkia

Oct 26, 2015

Andrew Kiernan was very helpful he made the cat buying process so easy and stress free I recommend him to all my friends and family anD the paperwork and payments were a breeze thanks to Bob!

ascreennameforthis

Oct 24, 2015

Totally customer oriented. Listened and understood what I wanted and not try to give me something I might not want! Reviewed all financial options available to me for purchasing the vehicle.

Delfin

Oct 23, 2015

Smooth transaction, good deal , clean location, several options to choose from and nice people able to make a great deal

JoJoG14

Oct 22, 2015

My family's previous car dealer, to whom we had provided loyal business and referrals for years (10+ purchases & leases), suddenly operated unprofessionally under new management. I was recently referred to Phil Smith Kia and have only positive things to say about my sales rep, Brian, and the team with whom I interacted during my visits. Even when we encountered our single point of contention upon finalizing lease terms, the extensive discussion only reaffirmed Brian's integrity - as well as the integrity of the dealership when the GM agreed to a deal that would keep the issue from affecting my payments.Brian, as a young sales rep, is clearly experienced, knowledgeable, hard-working, and an effective communicator; beyond that, I found him to be open, forthright, cordial, respectful, helpful, and ultimately even an educator. He displayed great patience in listening to me and responding to my questions - even staying rather late to see the deal to completion after I arrived very close to the time he was scheduled to leave. I plan to have my family, my friends, and myself continue to bring our car business to Phil Smith Kia in the future. [Thanks, Brian and Wes! We love the ride!]

Dawn

Oct 21, 2015

The time was less than what I was told. The staff kept me informed. Allowing me to be ready when my car was brought around.

Karin

Oct 19, 2015

Thomas was great, friendly & professionalwhy should my feedback have to contain a certain number of words? isn't simple & to the point enough ??

amalia11

Oct 19, 2015

We just went to lease a car and it was so easy; they listen to your needs in a couple hours we had the car that we wanted at the budget we requested. Professional people, respectful and they care about the customer. The Best Kia Dealer in South Florida!!!

Ericka

Oct 17, 2015

Darnell was very professional and very informative from the beginning to the ending of the process. He gave us many options and helped us to choose the one that one best for us

NatalieC60

Oct 17, 2015

I was very impressed with the expertise and kindness at this dealership! Joshua was my salesman and I have never met a more polite and courteous man! He was very helpful and seemed to take a genuine interest in me, not like a 'Typical' salesperson! I then worked with Bob and Darnell in finance and they were extremely helpful and Bob is just a hoot!! So nice and REAL! It was a very pleasant experience - And I only went in for an oil change and a tire rotation and ended up coming home with a new car!!

Filou

Oct 15, 2015

I am with Phil Smith Kia since 2013 and I always got very good and professional attendance & service by who ever I had to deal with. The actual deal basically was with Wes Lasher, Ernest Biel & Darnel Daly and my rating is, thatTHEY ARE THE BEST!But everybody else who was involved also did great performances, also Ronnie welcoming me in the morning.Thank you to all at Phil Smith Kia, and lets cooperate the next 100 years as we did the last 3 years!Kind RegardsMichael Flik (the Bavarian Floridian) Fort Lauderdale, October 14th, 2015and if you ever need a piano/key board entertainer for any special event, just call me.

Steven Aberbach

Oct 13, 2015

I was greeted by a friendly salesman (Mark H.)He explained in detail the leasing policy and then I was greeted by the Sales Manager (Michael J.)We went over all the car's features and chose an exterior color and availabilty. Didn't have the particular color in stock, but was able to locate one from a nearby dealer.Called me the next day to say that my new car has arrived.I was extremely happy with the cleanliness and the friendly sales people.I would rate this dealership with a 5 STAR RATING...!!!!!!

Melissa

Oct 9, 2015

The employees are always so friendly. Rocky always makes a point to great us and make us feel at home.

Bernadette

Oct 7, 2015

George was very patient,I test drove many cars until we found the right fit,my 2016 sportage is perfect in every way

louise

Oct 7, 2015

The best sales experience I have ever had. I have bought several cars and Ernest Biel was wonderful, quick, understanding and extremely helpful! will be sending my friends to see him!

Ronald

Oct 4, 2015

Service writer Ronnie is always courtious n friendly.Also Bruce is always keeping up with my car needs.Service is always great,don't have to wait for your car.

Samuel

Oct 4, 2015

The facility had very friendly employees, good coffee and waiting experiences, and the WiFi was good. My service was done in the correct amount of time.

Gary

Oct 3, 2015

our salesman brian was very helpful and the entire experience was pleasant. We did not feel pressured and came away feeling satisfied

Andrea

Sep 29, 2015

The service was quick and efficient. Everyone was very friendly and helpful. They made sure I got everything I wanted.

Riva

Sep 27, 2015

The staff was very and helpful. My car was serviced quickly and washed. They took care of everything I mentioned.

Kim Muldoon

Sep 23, 2015

Phil Smith Kia is the best. It is unlike any other car dealership experience. I've bought/sold/ leased and serviced many cars in my life and until Phil Smith Kia, I always dreaded the experience. Other car dealerships are very stressful, from the time I walk in to the time I leave. The pressure from salesman is incredible. Not here. I've been dealing with this particular dealer for many years and never found it stressful. From the moment I arrive till I drive off I feel valued and respected. There is never any pressure from anyone. I have always been a satisfied customer and have referred many other people to buy or lease here too.. My husband and I have come in together and I have come alone or with friends. The service is consistently friendly and stress free. The service department is likewise very professional and courteous. Whenever I know of anyone who is thinking of buying or leasing a vehicle, new or used, I send them to Wes Lasher, the manager at Phil Smith Kia.

Shawn

Sep 22, 2015

No pressure at all. Rockie is ever so patient and his knowledge of the Kia vehicles is amazing. He made everything possible. He's the best. My wife and I drove from Boynton just to see Rockie.

Dale

Sep 21, 2015

friendly efficient service, they found a warranted repair item and informed they would replace it and they did in a timely manner

Michael

Sep 20, 2015

pleasant atmosphere, very bright service reps. honest assessments. top notch repairs. up to date information. very reliable on time service

steph123

Sep 20, 2015

Light House Pointe Dealership was great, hassle free and everyone was friendly.Last month, I had gone to Kia of Coral Springs, on Atlantic and University and the people there were just interested in making a sale and were too pushy. I was trading in my kia lease and purchasing a new kia.I wound up leaving because of how chaotic it was.Then realized there was a Kia dealership even closer to my house. The Light House pointe location, everyone was friendly.I would never recommend the Coral Springs Kia to anyone, as they were unprofessional.I appreciate the genuine service that I received when purchasing my new Kia EX.The Sales Man, listened to my needs and concerns. The Finance Man was knowledgeable as well.We also met with the Manager, who was also knowledgeable.

Gregory

Sep 19, 2015

No pressure. Willingness to arrive at acceptable numbers. Quick and painless. Hospitality was great and there were a great number of employees willing to help even on a Sunday!

Lenore

Sep 19, 2015

The professionalism of the Service Dept, especially Ronnie were, excellent. I feel very comfortable coming in for service. I had a concern about the panel for the driver seat and Ronnie checked it; part is being ordered.

amanda

Sep 19, 2015

As soon as I walked onto the property, Ernest Biel, the man who sold me the car, was friendly and welcoming. He offered me something to drink and asked me what I was interested in. Him and Wes Lasher, the manager, listened to my needs and what I could afford. Based off what they heard, they were honest in presenting me my options. I never felt so comfortable in a car dealership before. There was no manipulating, no pressure whatsoever. I walked out with a car that I love, feeling good about every decision made. They spent time with me, a lot of time! Helping me find the right car AND the right insurance for my budget. I HIGHLY recommend this dealership, these people are friendly, honest and they really care about your personal needs.

Bowlerdog/

Sep 19, 2015

My salesman was extremely nice and helpful. No pressure to buy and made buying a car very nice indeed. I would recommend this dealship to anyone looking for a new car. Will not pressure or stear you wrong in any way. Just tell Pete Richard Wiles sent you to see him. You won't be disappointed in any way.

markc

Sep 19, 2015

Great Experience with my salesman Ernest Bell he was very knowledgeable with kia products and not pushy selling! I purchased a used 2014 forte koup which I'm very Happy with the deal they made me. I just want to say that the dealership gets an a plus from me very friendly staff.

Patrick

Sep 17, 2015

The buying experience was very easy, and our sale associate was knowledgeable and professional. The car upon delivery was very clean.

Andrew

Sep 16, 2015

My service advisor (I think his name was Tom) that I dropped my car off too was extremely friendly, personable and answered all my questions in a positive manor without being condescending. He made the entire process quick and easy and I will definitely bring my car back to him.

James

Sep 14, 2015

Service advisor Ronnie C. is the best, very helpful, very knowledgeable, she is a keeper, great employee, always a pleasure to do business with.

Lee

Sep 14, 2015

The service writer - "Ronnie" was quick, polite and got everything I needed done. She also made a recommendation on what I should do for repairing a small ding and what to get from the parts department.

John

Sep 13, 2015

Ronnie was very helpful. She always goes above and beyond to make servicing my vehicle always pleasant. I gi no where else but Phil Smith Kia.

Kimberly

Sep 11, 2015

The service was professional, fast, courteous, and friendly. I'm always treated very well at Phil Smith Kia and I trust that my car will be serviced properly. Thomas handled my appointment very capably. Its always a good experience going to this dealership.

Sarah

Sep 11, 2015

I gave you a list of items that concerned me and you responded to each item by researching and getting back to me with your result so that I could make the decision as to what to do next.

Michael

Sep 10, 2015

This is the second car we have purchased at Phil Smith Kia. Once again it was a very smooth process. General Manager Wes and the rest of the staff are friendly and professional even though we kept them there late on Labor Day weekend. This is the place if you are looking for a Kia

Cherie M.

Sep 8, 2015

Bought a 2016 Sportage. The entire process took 2 hours! Easiest buying experience I've ever had purchasing a new car. Pete Odonnell was the best and made the entire process so smooth. I will definitely send friends & family here. Thanks Pete!

Vance

Sep 7, 2015

The 2 service reps. that worked on Saturday 9/5/15 were outstanding, informative & friendly, could not be more happy with the visit. Found a steering problem and had it fixed that was covered.

Wenter F.

Sep 5, 2015

I bought my 2015 Kia Sportage and I cannot say enough good things about the staff, the facility, and the whole buying experience. This is my first new car and there was no pressure, they put any anxiety I had at ease, they were very open and honest with me, and I felt more like a friend than a customer. I would highly recommend this dealership and I plan on being a repeat customer.

Cynthia

Sep 4, 2015

Professional, friendly very good service in all areas. Will be long term customer and tell all my friends to go there for great service.

Fernando

Aug 29, 2015

From the moment I arrived, I felt I was at the right place. I was helped by Thomas (forgot his last name), at the service booth. I must say, he was impeccable in attitude and performance. He clearly explained what could and needed to be done, including a couple of recall issued that had not been taken care of. Then he gave me great news: It was all under warranty, even though my Kia Soul was not purchased at this dealership. He then invited me to wait at the waiting area. Coffee was great, and the wifi allowed me to log in to work. Then, like Thomas said, the car was done in the time he'd estimated. And washed, on top of it!

John

Aug 27, 2015

Right on time, work done correctly, and a car wash! Friendly Staff, nice showroom like the idea I can make an appointment for Service

Maria

Aug 26, 2015

Kham was very patient and not pushy about trading in my car, answered all my questions, made the necessary adjustments to pay a quote that I could afford.

Byron

Aug 25, 2015

I had been looking for some time for a low-mileage '98 Accord Coupe. In my search, I came across a lot of dishonesty and shoddy business practices. PS KIA was just the opposite. They allowed me to put a deposit down on the car and held it until I could fly down from Washington DC to look at it. The car exceeded my expectations. The one upholstery repair they did was a very high quality job. Above all, their sales/office team made me feel treated as a person, not just a sale.

Dale

Aug 23, 2015

It.s always a pleasure instead of a nusance when ever I bring my car in. Big or little the problem may be it's always a pleasure. Your people make it that way.

Eddie

Aug 23, 2015

Our sales person Derrick was the most polite person anyone could meet he did everything possible to meet our expectations.

Howard

Aug 20, 2015

Ronnie is excellent. Wes is the Man. I view Phil Smith as an extended family that takes care of one my most important and useful assets.

Brigitte

Aug 16, 2015

First off, the car has Brigitte's name first on the title but I, John Elliott am the one that owns the car. I had interactions with both service technicians and the service department manager. As always, since 2012, the service team at the dealership was wonderful again. They have always taken great care of me.

Deloris

Aug 16, 2015

Everyone in the service department is so helpful and always timely. Keep up the good work I'm sure you will get my thumbs up.

Pablo

Aug 13, 2015

People on the dealership are so nice,they really help me .explain me what was wrong with the car and the best option to fix it

Gary

Aug 9, 2015

The professional and personal caring and help from Thomas and Ronnie and the rest of the staff. The repairs will be done next week so I will do an update then.

John

Aug 9, 2015

Ronnie was outstanding and professional. The service was top notch! We will definitely continue to use this dealer, great experience.

Ricardo

Aug 6, 2015

Mark was very helpful and find the car to fit my budget, personable went above and beyond to make sure i left completely satisfied

Jean

Aug 1, 2015

I liked dealing with Ronnie in the Service Dept. She was very pleasant. Even though it was not listed , this was the second time I had to put it in for the Gas Gauge.

Doug

Jul 31, 2015

Quick response. Love the way the car is always washed when I pick it up. A very nice touch to each visit

Mariano

Jul 31, 2015

Effectiveness. Forcing the client to write 20 words is not a good thing.Since the message cannot be sent if the 20 words are not written, it is poor customer service

Dave

Jul 28, 2015

Excellent experience buying a Kia at Phil Smith. The process was straight forward and easy.

Charles

Jul 22, 2015

They are the most polite and courteous dealership and service center I have ever been to. I have never had a complaint and have been servicing my car there for over 4 years.

Linda

Jul 22, 2015

I loved that the car technician (mechanic) took great lengths to learn more about the problem I was experiencing....and even 'dug deeper' to resolve the problem.

Mariano

Jul 20, 2015

The staff is friendly courteous professional and caring. Fun fun fun fun fun fun fun fun fun fast fast fast.

Christine

Jul 19, 2015

all staff are very attentive to my needs and keep me posted on how long my service will take. Not only to I have all my vehicles serviced at Phil Smith but it's where I bought them also. The customer service is excellent!!!

Thomas

Jul 19, 2015

Prompt response to my needs to get to work. Had a flat tire solved promtly. Ronnie kept me informed on the repairs. She was great! Great all around.

Jane

Jul 18, 2015

every thing was very satisfactory no complaints at all friendly staffclean waiting room This is all I am going to write take it or leave it

Patricia

Jul 17, 2015

Some one gave me a ride to TJMax I shopped while waiting for my car....The Show room is clean and everyone is very nice.

Kandeice

Jul 11, 2015

Excellent Customer Service! My sales rep, Mark H, was extremely helpful from start to finish. I appreciated his patience, genuine advice, and overall can-do attitude. I wasn't exactly the easiest customer in terms of my financial situation, but he never made me feel uncomfortable or showed any sign of frustration. He truly demonstrated perseverance and enthusiasm to close the deal without ever seeming pushy. I'm very satisfied with how everything worked out and even happier with my 2015 Sorento!

Chantal

Jul 10, 2015

i wasn't treated like an uneducated consumer- being that i am a female and have had ignorant males treat me in a condesending way

William

Jul 9, 2015

Rockies Dobson was very professional on the whole process of selling and reviewing the features of the car. The process of buying the car went smoothly and fast.

Jo

Jul 8, 2015

I was greeted and treated in a courteous and professional manner. While my vehicle was being serviced, I asked if someone would show me how to use the car jack and one of the mechanics (I wish I knew his name) was kind enough to answer my questions and demonstrate how to use the jack.

Adam

Jul 2, 2015

My salesman Walter Brown was fantastic! He made sure the process was fast and easy. The main thing I loved was the whole experience was straight forward and there was no gimmicks. Stay true to that and you guys will continue to succeed.

Nichole

Jul 2, 2015

Service Writter Ronnie has assited me a few times,and she is awesome.I arrived a little early and she took care of me within minutes .

William

Jul 2, 2015

TREATED GREAT,MARC WAS VERY GOOD ,GREAT DEAL,WENT OVER EVERYTHING IN THE CAR,AND I LEFT WITH A CLEAR UNDERSTANDING OF THE PAPER WORK

eddiegomez

Apr 30, 2015

I bought a 2012 KIA for 14000 I bought extended warranty for additional 16000 they never told me I need to pay every 30 thousand miles 400 and something for transmission job I try to trade it after 8 months and they offer was 8000 dollars I know cars depreciate but this time was too much.

AJT

Nov 23, 2014

Although I decided to keep my present car ( 2012 ) instead of purchasing a new car from Phil Smith Kia, I was totally impressed with their attitude and overall demeanor in dealing with me. I felt absolutely no pressure from any of the sales representatives and/or their managers. They explained in detail how the price was arrived at for a new vehicle. I went for an extended test drive with a very informed sales representative . I would definitely recommend this dealership to any of my friends and relatives.

E. Watson

Oct 29, 2014

All I hear is, "we'll call you back and he never does." I feel victimized for the third time.

Mauro

Jun 17, 2014

I Will not recommend anyone buying a car at this dealer, I bot my car in march 2014 and was the worse experience my wife and I had at this dealer. I am loyalty kia customer over 10 years and will be my last kia, The sales manager is rude and not helpful at all. Offer a deal and Than when We about to sigh the paper work was complete different deal. They offered 36 months deal and ending up 48 months. I ending pay 50 dollars more on my monthly payment. They messed up my contract 3 times and taked than over 3 months to pay my trade in car and ending up hurt my credit and when I called them They said nothing They can do about. They fired the employee made all my mistake on my paper work and When I called them They said the employee is gone , so They are no responsible for his action and mistake. Stay way from them. all They can do is lie

Mcampbell1129

Dec 5, 2013

We had such a great experience with Phil Smith Kia we wouldn't think to go anywhere else for our next car! Their friendly and knowledgable staff made finding the right car for us so simple and easy!

BettheLine

Nov 29, 2013

Got a fair price for my trade and a great deal on the Sorento. Sal called me and asked me if I would like to trade my 2 year ild Sorento on a new one, thought there was no way possible to lower my payments but he dropped them by almost $35 a month on a 2014 with 0 miles. Thanks

JStevens0702

Nov 3, 2013

I just leased my vehicle at Phil Smith KIA for myself and I will be sending in my family members too. Dan the sales guy was the best. He did not pressure and gave me all the information I needed to get the vehicle I wanted. I truly felt like he was working for me. Thank you Dan!

joanne

Oct 11, 2013

I along with my daughter and husband each bought a Kia Sedona over 2 yrs ago and love our mini vans! The buying experience was great and for the very little service needed, they have gone above and beyond what you would expect. Not only was the problem taken care of under warranty, they even washed the vechicle!! Also got great trade in. Thank you for the great service and going the extra mile it is appreciated!!! Would recommend anyone looking for a vechicle to try Phil Smith Kia.

Ken in Broward

Jul 7, 2013

Fantastic experience. Knowledgeable people, great selection, many finance options and a smooth transaction process. They know what the customer wants; no major haggling like other dealers. They have a great product and great price what more could one want! Would most certainly purchase from Phil Smith again. And going to recommend to my friends. This is my second car in a row that bought form them!

Bethiemae

Apr 30, 2013

I traded in my Hyundai Sonata for a Kia Optima and I am very happy with my purchase. I have a grandson and I always worry when backing up but with the backup camera, I now don't have to worry since I can see what is back there. The salesman (Andy with the English accent) was so helpful and accommodating. He showed me how to hook up the bluetooth and how to use all the features that I didn't have on my old car. I did not feel pressure to buy and I am very satisfied with the deal I got.

Palumbo

Mar 31, 2013

Great service. Deal was excellent. The whole team was involved to help speed up the decisions and get the sell price and financing I was looking for. Thanks to Victor, Michael, Ed, Jeff, Brian and the whole team at Phil Smith.

John Kia owner

Mar 22, 2013

I recently purchases a new 2014 Kia Sorrento SX from the Phil Smith dealership in Lighthouse Point, Fl. Not only did I get a great deal but the General Manager and the Salesman made the process stress-free. I traded in a Hyundai Vera Cruz and I must say the Kia surpasses the Vera Cruz in every category. I would highly recommend this dealership to anyone looking for a new/used car. I am extremely pleased with my Kia and the Phil Smith dealership.

Dan

Mar 10, 2013

2nd Soul that i have leased from Phil Smith Kia. Turned in the 1st one and with no additional $ down barely raised payment. Well worth it with all the improvements maid to the 2013 Soul. A couple of days later i received a letter offering insurance through Liberty Mutual at a discount rate through Kia. I ended up saving $1,000.00 on the three cars i insure. Thanks Phil Smith Kia the saving end up paying a good portion of the lease payment.

HEATHER

Mar 2, 2013

Great experience, wonderful people!! I would come back.

FLGIRL

Feb 13, 2013

I drove a Sonata for 3 years and wanted to lease another. My husband asked me to test drive a Kia and referred me to Phil Smith Kia. Phil Smith Kia not only were interested in what I was looking for, they took the time to ask me my likes and dislikes in a vehicle and matched me with the Optima. The Optima not only has a sleek exterior, the interior has a sporty feel and has more standard features than the Sonata and handles beautifully on the road. I believe the Optima has more overall VALUE than the Sonata. I was so impressed I leased the Optima and am excited to be a new member of the Kia family. I thank everyone at Phil Smith Kia for being so professional, courteous, taking the time to show me all of the features of the Optima and providing the best consumer service I have experienced in a long time. Thank you!

Debbie Hitchcock

Feb 3, 2013

We just purchased our second vehicle from Phil Smith KIA. We were happy with our first purchase and decided to return for our new 2013 KIA Soul. It is a bit far for us since we live in Lake Worth and there are other dealers that are closer but I am so happy we returned to Phil Smith KIA. Car buying these days is a major decision and investment. Their customer service is excellent. Everyone from Alan, the online manager to everyone we came in contact with (Don, Mark, Wes and Carlos) when we arrived treated us with respect and worked hard to get us the best deal possible. We will be back again when we need another vehicle. I highly recommend this dealership if you are in the market for a vehicle. No high pressure sales. They listened to us and answered all of our questions. It was all about making sure we were happy and got the car we wanted. Thanks again guys!

BobGundersen

Nov 19, 2012

Had a great experience leasing a 2013 Optima SXL.Had shopped another dealer and got a better deal from therm . Dealt with Stu, Ron John and the GM Wes Don't know about service because I just received the car Last week, will recommend them highly

zipdip1212

Nov 14, 2012

Made a deal . Made down payment . Then an hour before pick up pulled a bait and switch and i ended up paying 1700 more than the price agreed. Will never buy here again and will never use the service dept. Crooks

ea4152

Sep 22, 2012

Just happened to stop by accident. I was looking for a new car and happened to come across the dealership. We decided to stop and look and We are glad we did. The people were very nice and friendly and the showroom was clean and comfortable. The buying process was smooth and quick. Will go back for my next car.

Happy To Be Driving a Kia

Jun 8, 2012

I am very thankful I was referred to Phil Smith Kia by a friend. I usually get very stressed out over the whold car buying process, but at Phil Smith Kia I received very courteous, fair, no pressure treatment. Mike Flom and Mike Nadler went way above and beyond to make sure I was comfortable and happy with my new Kia purchase. I am new to the Kia family and absolutely love it! I highly recommend Kia and purchasing at the Phil Smith Kia dealership. Thanks for making my experience pleasant and stress-free.

No Nonsense guy

Jun 3, 2012

Overall A++++++++. From Cliff (Manager) to Mike (Finance) to Jeff (salesperson) I have never felt so comfortable buying a car. I am a "no-nonsense" guy and don't like spending time buying car. I want to come in , make offer, get counter offer and proceed with deal. These folks understood this and we made it happen. I have never been given so much information about car and actually been shown documentation to back it up. I had previously bought a car from another dealership. They did not have the car and promised to deliver by a certain date. The date came and went and the car never arrived. I decided to then visit Phil Smith and it was like night and day. Thanks to all at Phil Smith. If you are looking for a Kia in S Fla, this is the place to go!!!

JaneC

May 13, 2012

Cliff Abbot, Brian Quach, Mike Nadler and Don Kramer are the best - great service and attentive !

Happy KIA owner

May 3, 2012

Courteous and fair treatment still exist thanks to Phil Smith KIA. Specifically. working with Cliff Abbott has restored my faith in people. From the first visit to the close of the sale the man said what he would do and did EXACTLY what he said. No games, no switch ups. No manipulation of any kind, he just listened to what I wanted and got it for me. When it came time to pay the numbers matched what I was told and were actually better! Again no games, no switches.

New car enthusiast

Apr 27, 2012

I am a woman and they did not take advantage of me, at the contrary they were helpful, educated me on the brand and option. No pressure and a lot of respect.The whole process was easy and fast. Loved it and enjoy my new car.

Chemistry teacher

Apr 25, 2012

Went to test drive a new Kia Soul at Phil Smith Kia a few Sundays ago. There were three old salesman and only one other customer when I walked in. After waiting one half hour, I left as no one was interested in giving me a test drive. I went to Delray Kia and test drove two Kia autos,one with the 1.6 L and one with the 2.0 L engine. I didn't buy but the salesmen were very helpful at Delray Kia. I will never go back to Phil Smith auto ever again.

luv my new car

Mar 28, 2012

the dealer that help me explained clearly everything i needed to know about the car and the paperwork...all in all i would highly recommend this dealership to everyone...

Buffalobill

Mar 24, 2012

Great service when purchasing new car. Attention to detail from everyone I met was exceptional

Real buyer

Nov 21, 2011

My husband and I had been to at least 5 dealerships before we stopped into Phil Smith Kia. We were frustrated by the dealers that we had dealt with up until that point. It seemed that no matter how many times we told them what we were looking for, they'd always try to sell us something else or tell us that what we wanted wasn't possible for the price we were looking for. The people at Phil Smith Kia listened to us and got us into exactly what we were looking for! Their customer service is unlike anything I've ever seen. They are truly exceptional dealers!

Forte 5

Oct 25, 2011

I was just looking at the 2012 model when I stopped into the dealership. The sales person was friendly and I felt like family. They were very accommodating and did not pressure me into purchasing a car. At the time of the visit, I was only looking and told the dealership if the price is right I might buy now. Well the price was right and I am the proud owner of a new Forte 5 door.

Gregadelson

Oct 24, 2011

I purchased a used KIA from Phil Smith. It had low mileage and was very cherry. About six months after I purchased the car, I noticed the paint on three of the door handles had deteriorated. I took it in. They told me they would replace the door handles at no expense to me. They sent me to their body shop. I was given a ride home. An hour and a half later I was pickled up and taken back because my car was ready. The expense was close to $500. I paid nothing. I thought that was classy of them to handle it the way they did. I don't usually go out of my way doing these things, but I felt they deserved some positive recognition.Greg Adelson - Deerfield Beach

mouse24

Sep 22, 2011

I own 5 Kia's at this time and I live way on the west side of town,(an hour and a half drive ) but I will take any of my KIA's to be serviced at anytime needed to Phil Smith Kia, you make an appt, they remind you the day before and when you get there they do a complete check over your car to see if everything is ok inside and out of your car, then they fully listen to you explainning what is the problem with your car , then they explain what you need to have done and answer every single question you have,and also the dollar amounts it will cost you. If you have to wait , they have a driver that will take you to a little shopping center and when you are ready, he will pick you up (it beats you sitting there bored to death)and take you back to the dealer, at which time your car is ready and with a full explanation of everything that was done to your car. I have been coming to Phil Smith Kia for many, many years, and will continue , when it concerns the service for my Kia's, I only trust Phil Smith Kia service dept, and the service manager Sean Vega , and at any given time the dealerships manager himself will come by and greet you and make sure you are getting excellent service, and anything else you might need.Very Satisfied customer

luv my car

Aug 18, 2011

I had gone to another Kia dealer, knowing what I wanted but could not get any options. I was never told that I could order a 12 model, not just purchase what was on the lot. Phil Smith Kia gave all my options and left it up to me. I really appreciated the no pressure atmosphere at Phil Smith. I did have issues with the leather installation, but, again, they were accomodating and put the pressure on to get it resolved.

Linda

Jul 26, 2011

I never purchased a car without having a "male" person with me..So I showed up very guarded...My sales person was friendly and listened to my needs and what I wanted. I felt very comfortable with the overall teachings of financing and warranties. I was able to understand and make an educated decision. And that was due to the dealership and staff.

Ron & Violet

Jul 16, 2011

This is how buying a car should be. No pressure and straight-forward answers. This was my best and easiest car buying experience.

Wayne & Suzi

Jul 12, 2011

They BENT over BACKWARDS to give us what we wanted....The Sales Manager was great! Our Salesman 'Rocky" is a GEM of a guy Can't say much about they're service , YET.....As we haven't needed it....YET I do wish they would get the EXTRA KEY MACHINE fixed or replaced !! As We don't want to have to drive to delray to get an extra key...

bombshell

Jul 10, 2011

great experience working with Rockie Dobson and Stewart Okun. Would definately recommend friends to them. Very professional staff and great customer service.

Soul Searcher

Jun 30, 2011

The overall buying process was great, the salespeople and manager were very helpful and friendly. I did not feel pressured into buying a vehicle and at the end walked away with a new car and a smile on my face.

Victoria

Jun 28, 2011

I have been in the service industry for over 11 years and this is the best service from a Car Dealership I have ever received. Thank you Phil Smith Kia and thank you Stewart Okun my sales and leasing representative.

Fourthman

Jun 27, 2011

ALERT!!! WATCH OUT OR PHIL SMITH MIGHT TRY TO CHARGE YOU A LOT OF $$$$$ FOR AN UNNECESSARY REPAIR!!!Phil Smith Service told me I needed to "clean" my engine at a cost of over $1700!! Fortunately, because the cost struck me as an absurd amount of money, I had the idea to take the car to another shop for a second opinion. As I suspected, the second shop agreed that the diagnosis by Phil Smith and Phil Smith's request for $1700+ to clean the engine were ridiculous. The other shop said that in 30 years of working on cars they had never even heard of any engine needing this kind of cleaning procedure at such an expensive cost. Instead, if the engine was truly ruined (it wasn't) I would be better off getting a new engine for just slightly more money than the $1700 cleaning fee that Phil Smith wanted. Further, the other mechanic said, upon inspection of the engine, no such cleaning procedure was necessary at all!! The other mechanic said if I wanted the engine completely cleaned internally that it could be done in a state-of-the-art manner for less than $200 -- not $1700! The other mechanic said they suspected the dealer was trying to run up the charge for some reason, perhaps to convince me it was time to just buy a new car. Incredibly, this was a discussion that I had with Phil Smith Kia, so that rang true to me.If I had taken Phil Smith dealer's word for it, I would have paid the $1700 apparently for no reason! Also, Phil Smith Kia would not let me take the car to the second mechanic until after I paid a diagnosis fee of over $100 to Phil Smith. Keep in mind, I had not agreed to this in advance, but Phil Smith would not let me take the car until I signed an "authorization" for the work -- AFTER THE FACT! I think this is outrageous. But, as a practical matter I had little choice if I wanted to get my car back!Then, after I took the car to the second mechanic who verified that the $1700 "engine cleaning" was bogus, you would think that Phil Smith would do the right thing and apologize for the misdiagnosis and refund the $100+ diagnosis fee. After all, why should I pay $100 for a diagnosis that was completely incorrect? But, incredibly, Phil Smith has stonewalled and refused to refund the $100+ diagnosis fee (more about this below)!!! This is very disappointing because I have spent a lot of money over the years with the Kia. I have had very positive experiences at other Kia dealers, but I do not believe Phil Smith dealer is trustworthy or reasonable. If you are in the market for a Kia or need repairs, I suggest you stay away from Phil Smith. BUYER BEWARE.Finally, note that I contacted Phil Smith several weeks prior to writing this review and communicated my concerns in a reasonable manner. Phil Smith would not agree to refund my charge card for the amount of the fee (what I requested), but did offer a "store credit". I think this is just bad business -- I do not want a "store credit" because no longer trust Phil Smith and I am concerned that would just inflate the cost of any future item by the $100+ so that, in effect, I never really get the credit. Personally, I do not feel that Phil Smith made an honest mistake, but rather I feel that they intentionally tried to get nearly $2000 for a bogus repair that was not needed. However, as I told them, even if it was an honest mistake, I felt that it was appropriate, in light of the second mechanic's finding, that Phil Smith refund my $100+ (and not as a store credit).

Satisfied Customer

Jun 8, 2011

After shopping all day at several dealerships, my husband and I purchased a new car at Phil Smith Kia from Rockie Dobson and his manager Wes Lasher. It was a pleasent shopping experience, the customer service was great, they didn't have the car we wanted, so they found one for us and we purchased it the next night. We greatly appreciated there honesty and dedication to find the car in the color and with the accessories we wanted. We would recommend them to friends and family looking to purchase a new car.

practical mom

Jun 6, 2011

We were able to work directly with GM & knowing what we desired- we could speak candidly about price & seek for a car that was affordable for our situation, but also able to understand the goals & desired profit for dealership. It was very nice to NOT be "swarmed" by salesman who did not really know product or pricing, but to be able to purchase a nice car and better understand the market & way dealership can still make a profit, but offer great service.

kathy

Jun 5, 2011

Phil Smith handled a great deal for me, I am super happy with all they did.

Sandy

Jun 5, 2011

Still working on a deal, they are working hard for me

Kia Konvert

May 17, 2011

I had visited a number of dealerships prior to coming to Phil Smith Kia, and the reason I finally bought my car here was not only because I fell in love with the vehicle, but I had a strong positive feeling about the place (welcoming and comfortable). My salesman was a true pro who really knew his stuff. I also appreciated the finance manager's expertise and that the general manager took the time to introduce himself to me. Furthermore, I feel they are representing the brand in a way the company expects by a willingness to treat the customer fairly and educate us on what great products they have. I am already looking forward to buying my next and third Kia.

KIA lover

May 17, 2011

I went to Phil Smith Kia first; subsequently to Coral Springs; Weston and WPB Dealers. After being treated poorly, I returned to Phil Smith. They're a different breed and don't fit the stereotype. Professional, cordial, and an inviting environment plus giving me a great deal. Highly recommended!

The Shadow

May 11, 2011

I went to 3 other Kia dealerships in SE FL., and they all lied to me over the phone over the price or inventory just to get me in the door. Do not go to Delray Kia, West Palm Beach Kia, or Napleton Kia. Phil Smith Kia in Lighthouse Point, was honest with me right over the phone, and after some price conversation, the price they gave me was the price they charged. No games, no hidden extras when I arrived. They were a pleasure to deal with, which in today's dealerships is rare. Ask for the Salesman Rockie Dobson or the General Manager Wes Lasher.

TravelBert

May 11, 2011

I normally do all of my shopping online, as I don't like dealing with the whole "dealership" experience. In this particular case, I was actually a customer off the street. The dealership went out of their way to make me comfortable offering beverages and quickly processing the appraisal for my trade. With a generous offer, it made it very easy to select a vehicle. Great value for trade, great deal on new vehicle...just the right combination! I would recommend this dealer very highly.

Dinglefolks

Mar 20, 2011

My wife and I flew hundreds of miles to Lighthouse Point, Florida to save thousands of dollars! They picked us up from a motel in Ft. Lauderdale. This is by far the best car buying experience I've ever had. Thanks to Wes Lasher and all of the Phil Smith Kia Team.

irishgal47

Feb 8, 2011

Visited this dealership to test drive the Kia Sorento and Sportage, as I was looking to purchase within the month. After my visit, I emailed the sales representative three times to ask questions about the price, etc., and had no response. At that point, I emailed the Manager, who had provided me with his card upon my visit, and once again, no response. I was curious to see if I sent an email stating that I was ready to purchase from another dealership and if they could provide me with a better price, they may receive my business and also told them that I had attempted to contact them by email several times with no response. I received one sentence back with no apology for ignoring my emails, so at that point, there was no way that I would ever give my business to a dealership like this one who had no regard for their customers.