Piazza Honda of Pottstown reviews

Yvonne

Aug 14, 2016

Honda CR-V speaks for it's self. Test drive was great.Good reviews on Honda. Salesmen was friendly and knowledgeable. All the vehicles we looked at we picked Honda CR-V.

Deanna

Aug 13, 2016

Service advisers were helpful and the service was great!!! They always take care of me and shuttle service was a very helpful in getting me to work on time!

Keri

Aug 13, 2016

The service I needed was very expensive and Donna Dunn was so helpful!! She helped me with a good will cost! Thank you so much!

Noreen

Aug 13, 2016

Everything is explained pretty thoroughly to what was being done to vehicle. It is great that you can come in through the express service and get car serviced same day

Robert

Aug 13, 2016

Everyone very friendly & courteous great facilities clean bathrooms and waiting area ample parking repair work was explained to me...service made me feel like I was a valued ustoner

Rodger

Aug 13, 2016

I took my car to the Service department, thinking that it would need to get some work done, but it ended up being a very minor and easy fix. Piazza's Service dept. is always very courteous and honest with us, and we greatly appreciate it!

Hillary

Aug 12, 2016

Sales guy was nice and informative. I did not feel any pressure and he did his best to get me the price I wanted.

Kevin

Aug 12, 2016

Salesperson was very helpful and a pleasure to work with. He took the time to show us the different Certified Pre-owned Pilots in stock

Susan

Aug 12, 2016

From the gentlemen checking me in to both the young man & woman helping me at the Express counter ...a super experience! personable, friendly, helpful. Kudos!

Anthony

Aug 11, 2016

My experience was great! The staff that was their when I dropped off the car were great! I received a call from Donna Dunn and she walked me through what was going on with my car and what the technicians were performing on my vehicle. I received my car back on time and very satisfied with the work.

Emad

Aug 11, 2016

very polite and nice employees, express service ,accurate timing even when they are busy. Service summery with the service tech

Linda

Aug 11, 2016

Everything was perfect. Love the waiting room. Very appropriate for waiting, with computer station, TV, snacks, what more to ask for....wine???? LOL LOL

Sarah Jane

Aug 11, 2016

Check in was quick and easy. Representative was friendly and very helpful finding a rental car for me. He explained how long my car would probably be in the shop. He followed up with a phone call when my car was ready. Exceeded my expectations in helpfulness and cordiality. If I asked people for help or information, my questions were answered right away with a smile. Checkout was quick and friendly. The man who brought my car to me from the parking lot was very friendly and helpful too. He refused a tip.

Susan

Aug 10, 2016

Friendly and informative. I love all the extras like philadelphia pretzels while waiting. Nice touch! Drive through is so nice in the winter!

Genna

Aug 9, 2016

This was my first time leasing a car and everyone was very friendly and informative throughout the process. Good inventory as well.

Samuel

Aug 9, 2016

Everyone was friendly. John Trout answered all our questions. Prices was reasonable - no back and forth. Closing was pretty quick. Great follow-up.

Diane

Aug 8, 2016

Even on a Saturday -- when you're busy, contact with the customer is polite (and cheerful!) even when neither customer or service agents really want to be there on the weekend.

David

Aug 5, 2016

Do to schedules and a power outage it took an extra day to get my brakes completed you did provide me with a free loaner that was very good.

Leslie

Aug 5, 2016

Your service people are caring and know how to smile. When you say it will take about an hour, your done in 45 minutes.

David

Aug 4, 2016

Service department was able to complete my scheduled appointment after experiencing a many hour power failure that day. Service took a little less than 1 hour, after estimating 1-1 1/2 hours.

Katharine

Aug 4, 2016

Fast, efficient and as always the greatest customer experience around, they are always ready to help and answer any questions you may have

Larry

Aug 4, 2016

Your co. lost electricity the day I was to have work done, and I had to call after 5PM to see what was happening. I was sort of disappointed this happened.

Megan

Aug 4, 2016

Mark Spengler was an excellent salesperson and Ben Grinar provided superior financial assistance. They both made our experience exceptional and easy!

Stephanie

Aug 4, 2016

The friendly staff. They greeted me right away. My daughter enjoyed the kids room. It took about an hour and a half but it was prime time (evening).

Deborah

Aug 1, 2016

People are very considerate, helpful and friendly. Bathrooms could use some attention. Very nice area for children to play & waiting room also.

Judith

Aug 1, 2016

My inspection was completed in less time than they had told me it would take. They took me at the appointed time and I was out of there in an hour.

Michelle

Aug 1, 2016

Told me up front exactly how long I would be waiting and checked back with me a few times to keep me updated on progress. Also, very friendly!

js123

Aug 1, 2016

I gave the Piazza Honda of Pottstown a POOR rating because they have no sense of customer service. I finalized one deals for car on last week . They said we do not have time so you can put the Deposit and come back on monday. when i reach on monday they already run my credit without informed me and than trying to sale old MRP striker price car compare to new car that recently come in there lots. when i told that i want new MRP striker price car that i saw on saturday . Both manger and sales person said that this is the car that we can abel to give you. we can not give you new MRP striker price car. we don't have it . i spend two days , get off from job and getting nothing. wasting my time . so be careful to go over there. they are very smart business man with poor and bad customer service..............................,

Ernest

Jul 30, 2016

Donna Dunn is always pleasant and help to facilitate all needs concerning my car(s). She always welcomes every client with excellent level of client care! Nigel is the Mechanic of Choice for all my needs and provide very professional and QUALITY service!!! He should be used as the MODEL ENGINEER for ALL of your Training!!!

Brandon

Jul 29, 2016

Easy and very friendly. Prompt service not very long wait times. I feel I got a good deal for the most part.

Linda

Jul 29, 2016

It was my first time there so I didn't know exactly where to go or what to do. Everyone was super friendly and helpful. I also expected to be there for hours to get my car inspected. But they did everything in great time and I wasn't forced to lose an entire day! Great job!

LaRose54

Jun 4, 2016

I went to Piazza Honda in Limerick because my neighbor got her car there. She said the people were extremely helpful and willing to accomodate my needs. I dealt with the Manager, Jay Nothstein and Helen Stevens, our sales person. Jay had a smile on his face constantly and seemed to enjoy what he was doing. Helen stayed with me the entire day, talking with me as if she knew me all my life. We had great conversations. After I got the deal of a lifetime, Jay took my picture to put on facebook. Yes, it was a great experience. Lucky for Piazza to have these wonderful people on their team. The soft pretzels were delicious!!

Steph123

Apr 3, 2016

I gave the Piazza Honda of Pottstown a great rating because they helped with finding a car that I could afford. The workers are very nice their. When I got my car home the check engine light came on. I took it back up and they said to keep an eye on it if it comes back on. It did. I called an appointment with them and I got in the next day. It took them two days to figure out what was wrong with my car but it was free at the end and it was nothing major. I also got a free oil change and coupons for washing my car.

horizons7

Mar 22, 2016

I don't feel like they are upfront with the recalls and repairs on cars that you purchase from their dealership. I will never buy another car from this dealer again and will tell everyone I can not to buy one there. I have had some bad experiences with the service dept. regarding recalls and some service issues. The most recent is the Takata Driver Airbag. After getting the recall letter, I called Piazza Honda of Pottstown and spoke with Dan Sailor who at first "acted like" he knew very little about it. At first he didn't even mention that my car was impacted by it until I told him I had a letter and I had looked up my vin. (This was after he said he looked up my car.) Then he said that they were NOT providing rental cars or loaners until the parts became available which they don't even know when, most likely summer. "Their hands are tied he said." No regard to their customers safety. I could tell he was just hoping I would go away!!! Even if he was unsure of the situation. I could hear it in his voice "Please go away!". I called the Main Line Honda and their answering recording had this very situation on the prompt. Also, quickly a rep said they would be happy to provide a rental car. I didn't have to ask, they asked me and asked if I could get it today! They also had an expected date for the part by the end of April. I understand Piazza may not have those details for the parts yet, but when I called back. They said "oh, we are not partnering with a rental car company but giving loaners out on case by case basis, we have to discuss it with the service manager". When I said I filed a complaint with the National Highway Traffic Safety Admin, the Piazza Rep (Brian) did not seem to think that would do much of anything. I see now, it's clear, they don't care about my safety and my business. I am now determined to tell everyone and anyone who will listen to me, my experience and write into Honda Customer Service and National Highway Traffic Safety Admin my experience. I didn't go into too much detail here, but my experiences with the service and their response has made me want to speak up. I could just quietly go away But if I do speak up, maybe that will actually help them improve! Maybe it's to their benefit that I do!

Tech67

Mar 7, 2016

Had oil change done wait wasn't to long and service personnel helped me fix reverse light and made sure it worked. Awesome experience great service

Marge Kalb

Mar 4, 2016

Took my ''99 Honda Accird in for a transmission linkage problem, and was very pleased with the service and the friendliness of the staff. This was my first time using Piazza Honda. And I will continue to use them for service. I would highly recommend them to friends and neighbor's.

dee9200

Feb 27, 2016

Jay N & Tom M & the rest of the staff are amazing!!!! This is the 4th car my family purchased from them. Although the ride is over an hour away, I would not go anywhere else for a vehicle. They are professional & pleasant & very honest & we never had a problem with any vehicle purchased from there. I highly recommend Piazza Honda of Pottstown to anyone looking for a new vehicle. Thanks again for all your help, I LOVE my new car :)

DeeDee

Feb 25, 2016

I absolutely love this place! Jay, Tom & Tony & the entire staff are wonderful. This is the 4th car my family purchased from them & I have referred others who also were very pleased. The ride is about an hour away for me but well worth it. I would not go anywhere else for a car, they are very honest & strive in finding you the perfect car.

KN

Feb 4, 2016

Courteous and professional. Explained the service, provided a courtesy shuttle for drop off and pick up. Service completed within the time frame explained.

Albanese

Nov 21, 2015

We keep coming back to Piazza Honda of Limerick. No nonsense, fair, and honest staff. Karl and Greg (manager) exhibited great care and personal attention. We shopped around and there were no better deals for our new Accord AND Pilot! Yes, we went back for a second car they were so awesome! Stop shopping and get to Limerick, PA.

teveball

Nov 19, 2015

Mike Quinn and his team are amazing! Went above and beyond to take care of my needs and gave me a great deal on the service needed for my CPO Honda Pilot. Thank you.

dedig22

Oct 27, 2015

We took our vehicle in for a noise complaint and hesistation. We received a phone call saying the car was taken on 3 long test drives but they could not duplicate the concern and We were told We can pick it up. We pick it up, drive home and as I'm walking around the vehicle discover a very large dent in the rear quafter panel, damage to the fender linings and wheel well, damage to the paint etc..call honda immediately and were told to bring the vehicle back Monday. Over the phone we were told the now that the vehicle never left the parking spot that we parked it in. (but I thought it was taken on 3 long test drives????) mind you we were given a 2 door civic as a loaner car...even with them knowing we have a kid in a car seat! Then were told the vehicle is fixed..go to pick it up and NOW all they did was push out the dent and buff the paint...still completely noticable that the vehicle was damaged. I refused to take the car from the lot. Took 4 days to for anyone to answer any questions took 4 days to get a return phone call from the GM was denied a larger loaner car, was told they didn't want to fix the car because they didn't want to pay to get the footage from the security cameras and because they didn't want to pay the insurance deductible to fix it the right way. This whole ordeal went on for 2 weeks. The only thing they offered was to give us a new vehicle same model which my other half was not happy with in the first place and to sign into a 3 year lease. Nobody at the dealership wanted to admit fault or do anything about the issue. We were not treated professionally by anyone at the dealership. Honda of America was called and we were told basically there's nothing they could do. Which is BS because I know how this stuff works being that I work in a dealership. This is the worst experience I've ever had with ANY establishment. We even went a few days without even knowing where our car was because they wouldn't answer that question! After 5 years of paying Honda they couldn't even give up 1000 dollars profit to get my other half in something that she was actually happy with. I will never recommend this dealer to anyone for anything.

Jim

Sep 19, 2015

Excellent service and repairs were done quickly and efficiently.

Meghan V.

Sep 10, 2015

We bought a used 2011 Honda accord and leased a new civic back in January from Dewey. Dewey was great. He really went out of his way to make it easy and stress free for us. We spent many hours at the dealership that day, and had our 5 year old son with us. The dealership itself was very accommodating for children, with a large kids play room and cartoons. They had free pretzels and drinks and even a charging station for our phones, which came in handy that day. Today, 9 months after our purchase, I just took my beloved Honda Accord to the express service for a quick oil change, while my kindergartener was in school, for the 2 1/2 hours a day that I have to run errands and get things done around the house. I arrived and they told me it was an hour and a half wait. This 2-3 hour time frame is very valuable to me. Todd from Honda, was nice enough to drive me home so I could get some wash/dishes done while they did my oil change. Then, only an hour later, I received a call to let me know my car was finished and Todd was on his way to pick me up! Granted, I'm not sure they do that for express services, but they sympathized with my time crunch, and I only live down the street. Todd was pleasant and prompt, and I tipped him a few dollars for taking the time or of his day to drive me home, and back again! Overall, I am very happy with all of the experiences I've had at Honda, and boy do we love our cars!

shaneo68

Sep 8, 2015

Made app"t (for recall)almost 1 month in advance,dropped car off at 3:30 the day before,called at 4:00 to see if car was finished,Donna said it was not done,but it was going in now.At 5:00 I drove over figuring it would be done.I saw a mechanic pulling it in at 5:10 he said it would only take about 15 minutes.So much for planning ahead.NEVER BELIEVE A SERVICE MANAGER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Marieann

Aug 9, 2015

November 23, 2013 I had a battery put in my civic with a three year warranty August 2015 the battery was dead.I called and spoke to Donna , she said to bring the car to the express station and they will replace it. I went in and brought my receipt . They replaced the battery and I left. Honda calls my house and spreaks to my husband, informing him they are going to charge me for the battery and that it was not under warranty. I then had to call them , they also inform me they have to charge for the battery because it was not under warranty. I explained I have a receipt where I was charged. She then asked me to fax the receipt to Honda. Finally after I explained it again they realized there mistake , it was under warranty. Honda also needs to keep better record of there customers purchases, especially when u walk into honda and they tell you that you did not buy this car here and I did purchase the car at there location

Donna

Jul 31, 2015

It is always a pleasure to have my car serviced at Piazza Honda. They provide a comfortable waiting area with extra amenities (snacks, internet, TV, children's play area); customer service reps that make honest assessments so you don't pay for more than you need; and they go the extra mile to ensure your car is safe and sound on the road. This is my third Honda and I will buy my fourth Honda from them.

Joycee555

Jul 31, 2015

Express service is just that. Your car is serviced in no time. The employees believe in customer service and car being serviced as you requedted

franky12

Jul 22, 2015

I have visited this store on two different occasions. My first visit was to look at and purchase a new 2011 Pilot, during my visit the sales representative barely wanted to be bothered by us because she could not make money on the front end or back end of the sale. We had done our research on the value of our trade in, and we knew our credit score which allowed us to know our eligibily with regards to available interest rate options. When she became aware of the fact that we were educated buyers she spoke to my husband and I with a very condescending tone. Needless to say, we purchased my Pilot at another location. My second visit to this store was to have an oil/filter change and replace front wiper inserts on my 2014 Pilot, and I was reminded of why I did not return there to trade in my 2011 for a new 2014 Pilot. As I had not ever visited this store for service prior to my experience yesterday I was uncertain and confused as to which bay to drive into, however Kevin the sales advisor was sure to set me straight. In a very stern voice he reprimanded me for accidentally walking through a work bay, which by the way, had no car in it and there was a door facing the bay with the words, "Service" written on it. I tried to apologize for using the wrong door, and I tried to explain I was never at their service bay so I did not understand which door I was suppose to use. I say "tried" because the entire time I was talking Kevin just kept speaking over me. He then had the audacity to speak to me with short direct commands about which bay to pull my truck into and to tell the person what I was there for. In turn the man who took the truck told me to go back in to Kevin to let him know what service I was there for. When I went back in to speak with Kevin, he again spoke over me and told me to have a seat until my ticket was given to him. I specifically told Kevin all I wanted was an oil/filter change and front wiper inserts replaced, when he received my ticket he started reading off different services that were going to be performed. As he went on about replacing engine filters I stopped him and again reiterated that all I wanted performed was an oil/filter change and inserts replaced. He became very agitated with me which was quite obvious because why I was still sitting in the chair he placed a paper on the counter and told me to put my initials on the paper which stated I refused services offered and to sign on another line. When I got up to go over to the counter I was not even sure which area I was suppose to initial and which area required my signature, when I ask Kevin for direction he never had eye contact with me he just pointed to the paper and stated where to initial and where to sign. He then proceed to tell me I could wait in the waiting area, when I ask him where the waiting area was he pointed his finger out toward the bay area and told me to go through a door and make a left. I actually had to ask one of the guys sitting in the bay area which door I should enter as I obviously did not want to upset Kevin again by walking in an area where I was not suppose to be. I will never visit this store again, nor will I ever recommend this store to anyone.

Sky

Jun 16, 2015

Shuttle service to and from is important feature for me. Fast reliable service and reasonable prices. They know Honda's better than anyone.

Ruth

May 29, 2015

I used the Express Service for a Road Check and was thrilled with the experience. I was greeted immediately in a professional manner. I left Piazza Honda knowing my 2014 Honda Accord was ready for my road trip. Thank you!

Fox Family

May 15, 2015

We have been buying and leasing cars from this dealership for many years. We always go back to the same salesman. His name is Riz and Riz goes above and beyond to make sure we walk away happy. Its a great feeling to walk into a car dealership and know that we will be treated with respect and honesty. I recommend this dealership and I recommend Riz for a salesman. He's awesome!!

MaryBeth

May 12, 2015

I had a great experience, knowledgeable staff, everyone was polite and friendly. This is my second purchase and I am positive if I continue to buy Hondas I will return to Piazza.

Megan

May 11, 2015

I spoke to several dealerships. They wouldn't give me any straight answers and danced around my questions. I sent in for quotes through USAA. (Basically like True Car). Vlad was the one who contacted me from this dealership and he was awesome! He gave me straight answers and the best pricing. He was honest and went above and beyond. The next Honda I buy will be from Vlad and I will encourage all of my friends and family to do the same.

Paulzee 314

May 10, 2015

Excellent quick service work on a busy Friday afternoon. Nice job Piazza service. We'll be back.

Roel

May 10, 2015

I always have my Honda Accord serviced here even if have to drive a bit more. Service ia great and honest. Staff is friendly professional

coleenieb

May 5, 2015

just bought a 2015 honda pilot from karl d and mark h! great guys! went to look at a used 2014 pilot with my husband and left buying a new 2015. wasn't even planning on buying that day at all!!!! now that's good salesmen! love it!

Travis

May 3, 2015

Will Bushey took great care of us! We will be back again!

Talisha Smith

Apr 28, 2015

Love this place very accurate and polite take care of your care with care and expertise.

Lindsay

Apr 26, 2015

Great experience buying my first car!! Nice facility, nice people, nice cars! Will definitely be back for number 2!

Lo

Apr 24, 2015

My malfunction indicator light came on late on a Saturday and after the light did not clear I dropped my car off in the hopes they could service it on Monday morning. I got a call 7:00am on that Monday asking what was wrong and that they would fit it into the schedule. They repaired my car and it was ready by mid afternoon on Monday. The Service team is always super friendly - I love taking my car here!

PegandJim

Apr 5, 2015

Pizza Honda of Pottstown has earned our trust. On several trips for service on our two Civics they diagnosed the problem and repaired it quickly and reasonably. Special thanks to Steve and Donna in the service dept.

kgiov

Apr 2, 2015

I purchased a 2013 Honda Pilot in May of 2013. I absolutely LOVED the car and my purchase experience was exceptional. I did not think that I would find myself back at their dealership quite so soon, but 18 months after my purchase, I was in a car accident where my Pilot was eventually totalled after a long battle between the adjuster and the body shop. I again worked with Steve Minford and when I originally contacted the dealership for a quote, it was Steve who responded. I responded back to let him know what had happened and that I'd worked with him before and would need a new car once they 'finalized' everything. Steve actually remembered me and asked if I was OK and making sure that the rest of the family was as well (thankfully I was alone in the car when the accident happened). Steve arranged for our 2015 Pilot to be ready for us that Saturday, even though we didn't yet have a settlement check from the insurance company. Piazza was willing to go the extra mile, when our insurance company would not, and the held check until we received the insurance check while allowing us to drive away in our new Pilot. I was so grateful to be back in my Pilot again and not the rental! I'd also like to mention that new Pilot actually ended up being cheaper than what we had paid for the 2013 Pilot and we had upgraded too! With Piazza, you'll find excellent pricing, excellent customer service, excellent financial department, and excellent service department. They really do care and treat you like family!

Bill Brown

Mar 31, 2015

My 2006 Honda Civic needed to have the PA state inspection. Piazza Honda of Pottstown was able to schedule and perform the service for me. During the inspection it was notice that I needed front brakes and wiper blades. I was please how quickly the inspection process took and that the price was reasonable for the repairs. I have used other dealers in the past and feel I have now found a home at Piazza Honda of Pottstown.

Gail

Mar 27, 2015

Received excellent service from Mike Keene for the second time!

Richard Tasker

Mar 19, 2015

I was looking for a 2014 Subaru Outback with Manual transmission. They are somewhat scarce but Piazza Honda had what I was looking for. The car was in great shape and the whole purchasing experience was pleasant!Everyone we interacted with had a smile and seemed to know what they were doing.

Jude Sweeney

Mar 16, 2015

Never a problem. they are quick (were done 1/2 hr earlier than I expected), and easy to work with. Scheduling is easy too online.

Ken Mont Clare

Mar 16, 2015

I went in on Saturday at 10 AM and was told it would be 1 hour 45 minutes to have the oil changed. I said yes as I have had all my oil changes done here. Only one hour later I was on my way with not only the oil changed but all the fluids and other items checked and explained to me.

Piazza Honda Fans

Mar 12, 2015

We have been with Piazza Honda of Pottstown since 2002 with many different cars. The service department is why we return. Nothing is a problem. We are respected, supported and informed with this service department. If you ever questions as to which Honda dealer to deal with- Piazza is the answer!

Joe Fineran

Mar 10, 2015

Went to the dealer because car was making noise......They checked the vehicle and need to order parts, and Wi'll call me when they come in

author

Mar 9, 2015

I purchased my CRV from another dealer and expected it to be an issue when I brought my CRV into Piazza for service. However it was a none issue. their service reception was friendly, fast and efficient. the service required was not minor so they worked with Honda America to resolve the issue. they kept me apprised of the status throughout the process.

Jay

Mar 3, 2015

Outstanding customer focus, relaxed atmosphere, quality sales and service! I have dealt with this dealership for many years. They were very good then, and they seem to keep getting better!

John

Mar 2, 2015

I highly recommend Piazza Honda of Pottstown for all your car's needs. The service staff along with the sales staff are very friendly and helpful. I had a few questions regarding my car's bluetooth and even though my salesman was off that day another salesman jumped right in to help me. I have also been servicing my car there since I purchased it. I would recommend them to family and friends! Thanks!

Kristin S

Feb 13, 2015

My experience purchasing a vehicle with Mark Horan was seamless. From selecting the vehicle, reviewing the car's specifications, reviewing the interior functions and controls etc., Mark really took his time with me. I didn't feel rushed. The course of roads he selected for the test drive showcased the car's performance. Financing was simple as well. I felt like they had respect for my time and I would recommend Mark at Piazza Honda for a great car buying experience!

Joseph

Feb 11, 2015

I just wanted to take a moment to tell you about my first encounter with your service department. I brought my 2014 Honda CR-V in Monday morning for its first free oil change. I went to express service desk where I spoke to Marshelle. She is a fantastic employee, she was courteous and friendly from the start. She was great to talk to and not only that, but she was the oil change indicator light. I explained to her that sometime I like to change my own oil in the nice weather. She showed me where to remove the splash guard and also where the oil drain plug and filter where. I have had my share of bad experiences with service departments at other dealerships. This was a breath fresh air and Marshelle was a big part of that. Thanks again!!

maryflagg

Dec 17, 2014

Went a month ago to have oil changed. Guy got in my car first -- this was not done in the past. He advised me I had time. I knew that but also knew December is not at all convenient. He won. I went back yesterday. Usual service guy was there but at the counter officially was a new young lady who needed to finish her text before she could get to me. First she made clear that she could take either the $5 off or the 10%, not both. Then she proceeded to just quietly stand there. After a few minutes I asked, "Am I all set?" "No." She said - guy is doing a walk around. Guy comes in and hands her a paper and she proceeds to tell me all the things that are due to be done to my car. All I came for was an oil change -- why has that become so difficult? I asked why the dash board told them all that was necessary but told me nothing? She went on to instruct me as to how I could make these things come up. Well, they are supposed to come up when the service is needed -- why would I want to prompt them ahead of time? Is there a new service manager looking to increase business?I didn't like the changes -- at all.

Marsha

Dec 10, 2014

I just took my Honda Civic in for service. The staff greeted me through the drive in and opened up my door. They escorted me to the service desks, where they checked me and and pointed to the waiting room. After a short wait time, my car was complete. I paid and was on my way in less than an hour! Top-notch service!! Another perk was the complimentary pretzels! It's the little things that count! Thanks again and see you for my next service!

Ahondareviewr-78

Dec 6, 2014

I have been taking my Hondas here for service for several years and have never been displeased. These folks put the customer first and are very helpful, patient, and committed to taking good care of your vehicle. You can tell they enjoy what they do. A+ in my book! Honda rocks!

Donna1967

Dec 5, 2014

I bought my 2006 CRV brand new at this dealership and have been going there ever since. Everyone is always so nice and friendly from the sales, service, cashiers, etc. I've had a lot of experience with the service department, as I do take my vehicle here for it's service and maintenance. They are always up front and honest with stuff before they do anything and they never try to rip you off. As a matter of fact, when they replaced a recalled part and the replacement piece turned out to be faulty a few days later, they gave me a card for a free tire rotation and oil change for my trouble of having to come back. When I can afford to trade in my CRV, I will definitely trade it in at this dealership for another Honda.

Joe H.

Nov 16, 2014

I recentyly purchased a used 2014 Honda Ridgeline from Piazza Honda of Pottstown. My sales manager was Steve Minford. Steve was very knowledgeable with this sale and very professional. My finance manager was Ben Grinar, and Ben was also the same, very knowleable and professional. I was very satisfied with my buying experience!!!

june1968

Nov 6, 2014

I was at the dealership yesterday shopping for a new Civic to lease for my daughter. She is a first time car buyer and was quite nervous about the whole process. She had been to another Honda dealership and was not treated well there, so she had some trepidation about going to another dealership. Jose greeted us with a wonderful smile and I could see that she felt comfortable with him right from the beginning. We negotiated the sale, finally agreed on price....then they ran her credit check. Much to her dismay, she was declined by Honda finance...not because of poor credit, but due to lack of substantial credit history. She is college student and working in retail. I explained to them this was such a catch 22! She can't build her credit if no one is willing to provide her the credit! It's such a predicament for these young kids now. We were so disappointed, however understood their decision. We left the dealership with some tears and were walking to the car when Jose followed us out to the parking lot and stated that Brent, the sales manager was going to try one more way to get her credit approved. After hours of sitting and waiting...even leaving the dealership...Jose called us back to inform us that she had been APPROVED!!! Without the hard work and effort of Brent, Jose and Ben, I truly feel that we would have walked out that door and never looked back. They really went above and beyond customer service to assist us in making this deal happen. They were so patient and reassuring which made the whole process so much easier. It is so nice to know that there are still conscientious, caring and dedicated sales people out there. We can't thank them enough...and as a parent..I don't have to worry anymore about her old car breaking down in the middle of the night! Job well done gentleman and I commend you on your outstanding customer service level. My daughter is absolutely thrilled with her new Civic! We truly are so grateful.

John Boschi

Oct 6, 2014

My total experience w/Piazzi Honda of Pottstown, was great. From the Salesperson (Paul)to Sales Manager, Notary, Ben, overall all were very helpful and great customer service. Iwill recommend this dealership to all my friends, especially seniors who have money.They usually pay cash with trade-in. PS. The pretzels were a little stale, but who cares.

danac77

Sep 29, 2014

The other evening my mother tried to get into her CRV and no matter what we tried, we could not get the car to unlock. She lives about 45 minutes away from us in Limerick and of course we were scrambling to figure out what to do next.It was close to 8pm in the evening so we tried calling Piazza Honda and she got Jose from Sales. She explained what happened and not knowing us and not even getting the Honda from that dealership, Jose immediately asked what our address was so he could come out right away to check out the car. He was there 15 minutes later! Again, this was close to 8:30pm in the evening. He was pretty sure it was a key issue and suggested we drive out to get her spare key (which we did the next day and the spare worked!). But he said that he was going to be back at work the next morning and he would make arrangements for her car to be picked up and brought in for service right away that morning.Jose promptly called my house at 8am the next morning and asked if the spare key and if my mother was okay and needed anything. I want to personally thank Jose for his amazing customer service and cultivating a new customer relationship! I still can't believe he drove out to our house at night not knowing us from Adam. He's a class act with A++ service!I have been a VW customer for over 20 years and am seriously considering purchasing a Honda for my next car.Thanks again for everything!

mel1289

Sep 22, 2014

I loved buying my car. It was very simple and there was no pressure once so ever to buy anything I didn't want. I even got the exact color I really wanted. Jose Figueroa is a great salesperson I would recommend any day!

mross10

Sep 5, 2014

From the time I first contacted the dealership I was treated with respect and understanding of what exactly I was looking to buy. Once we arrived at the dealership after many emails I was greeted and taken care of like a king. They really made it known that I was their priority not just someone who was giving them a sale. Honestly and truly one of the easiest and most pleasurable car buying experiences.

Listert15

Aug 28, 2014

Vladimir couldn't have made the car-buying process more easier or enjoyable. He made every single aspect of the sale straight forward, informational, and SIMPLE. He was accessible 24/7 and always answered quickly. Got the car I wanted, how I wanted it, with excellent service, and quickly.

sme11son

Aug 28, 2014

Called and wrote an email to inquire about a Civic Si. Left my phone number and name to the sales rep who said he will call back in a couple of minutes. A whole business day has already passed and the dealership has not responded to my email or phone call. I will not be conducting business with this dealership.

J Fav

Aug 20, 2014

The Salesman that helped me was Jose Figueroa. He got me into a Honda Accord Hybrid at a monthly payment I could afford! Thanks Jose! A+ Salesman!

Caroline Fenkel

Jul 30, 2014

I bought my Acura from a Piazza dealership and I wanted to stay in the same place but I was disappointed to say the least. These guys are just looking to scam you. They told me they would give me 11,500 for my car, carmax said 13,000. I ended up going to ANOTHER honda dealership that gave me 14,000. AND on a car that had 7,000 miles on it all they would only take $500 off the price (which by the way was the same price for a brand new Honda Accord Hybrid). The other dealership came down 2500 on the same exact car with 10,000 miles on it. I got the same car with only 3,000 miles more on it for 5,000 less than what Piazza wanted. These guys were rude on the phone and do not have any interest in helping customers only making money.

RRFisher

Jul 18, 2014

Chai Saensuk made all the difference! Upon entering the Piazza dealership, I was greeted by Chai. I shared my questions with him and also what I thought I'd like to test drive. He sat with me and explained the differences and benefits of the two models. We followed up with a test drive in each, but not without popping the hood and explaining the benefits of each model! Chai was very professional, polite and not the "car salesperson" I feared. Chai was definitely a car sales consultant!!!

cheftrb

Jun 24, 2014

After the hail storm in Reading,Pa I called Karen Reed and ask to please find me a car. She found me a car in just a few days and after my settlement I picked my car. My settlement took some time and Pottstown Honda was very kind to hold my car for me. I'm sure not everyone would do this. Karen also stayed passed 10 o'clock pm to explain the car to me. Thanks for great service. Janet Byerly

mikerusso505

Jun 5, 2014

I had hoped to go into Honda to cross the CRV off my list and not to buy one. The test drive experience with Vlad Sarlat was fantastic and 5 days later I picked one up.

AndynTisa

Jun 4, 2014

Our experience was well worth it! We purchased our 2014 CR-V after our 2011 CR-V was totaled due to the hail storm. Thank you Karl Diesel and everyone in financing!

mitch99000

May 22, 2014

This was by far my best experience purchasing a car from a dealership. Vlad, my sales rep, was personable and honest; he really went the extra mile to get me what I wanted at the price I could afford. He also stayed well after closing to review and help me program the technological features my new car has. Brent, in finances, was down to earth and took the time to explain all the paperwork in a way that even I could understand. It's these genuinely thoughtful gestures that set Vlad, Brent, and Piazza of Pottstown apart from the rest. They have a customer for life.

PeteLu

May 8, 2014

Our 07 Accord was totaled in an accident so we needed to replace it in a timely manner. We stopped in at Piazza Honda Saturday morning and met Chai. He was very friendly and gave us his full attention, spending several hours with us as we test drove two new Accords and helping us decide which model best fit our needs.. Saturday afternoon we drove out with a new Accord and a smile on our faces. Many thanks to the team at Piazza and especially to Chai.Peter and Luann

Brizeiber

May 7, 2014

Jose was such a spectacular help, I'd recommend him to anyone! He is concerned about your personal needs and goes out of his way to find a car to accommodate them! A++ service, I'll definitely be back in the future!

nickpop88

May 5, 2014

I came to Piazza Honda last month looking at used Civics. Chai mentioned that they had a couple brand new 2013 Civics available for a little more money. I test drove a 2013 Civic and loved it. Chai was extremely easy to work with and even went as for as going in on his day off to take care of my down payment. He also worked around my availability and was always available for questions. Overall a great experience with Piazza Honda and I would definitely recommend it to friends.-Nick

Bireed

May 2, 2014

Prior to our visit to Piazza Honda my husband and I visited 6 other dealerships. Jose, our salesman, really set this dealership apart from all the others by truly listening to and understanding our needs. In addition to his listening skills, he truly knew his inventory , which enabled him to recommend the car we ended up buying. Not only did we receive great service from our salesman, also from service. The service manager wanted to detail the car for us they are even going as far as to deliver the car to our home since we were unable to make a second trip down. This dealership went out of their way working with us, which in turn earns both our loyalty and further recommendation! Both my husband and I feel Piazza Honda offers exceptional customer service! Other dealerships pale in comparison. Kudos to Piazza for a great job, Old fashioned customer service rarely seen in today's world.

kshee

May 2, 2014

My husband and I stopped in on a whim, sort of looking for a newer used card. Jose Figueroa was extremely accommodating, even though it was near closing time. We saw the Toyota Matrix, took it for a ride and fell in love with the car. Jose worked with us to get us to our target monthly payment. Being a used car, there were some unexpected hiccups. The service department at Piazza Honda quickly arranged correction of the problem. The potential buyers regret was quickly alleviated by the dedicated service from all aspects of Piazza Honda. I would definitely recommend this dealership to anyone looking for a car, be it new or used.

bleckljd

Apr 23, 2014

Prior to our visit to Piazza Honda my husband and I visited 6 other dealerships. Jose, our salesman, really set this dealership apart from all the others by truly listening to and understanding our needs. In addition to his listening skills, he truly knew his inventory , which enabled him to recommend the car we ended up buying. Not only did we receive great service from our salesman, also from service. The service manager wanted to detail the car for us they are even going as far as to deliver the car to our home since we were unable to make a second trip down. This dealership went out of their way working with us, which in turn earns both our loyalty and further recommendation!Both my husband and I feel Piazza Honda offers exceptional customer service! Other dealerships pale in comparison. Kudos to Piazza for a great job, Old fashioned customer service rarely seen in today's world.

Rocco1204

Apr 20, 2014

This is the third vehicle I have purchased from this dealership! I have nothing but great things to say about them. The service department is the best. I looked at other make vehicles prior to making this purchase, but I just could not give up this service department. When I bring a vehicle in for service I know the work will be done right and there is no pressure to purchase additional services, only suggestions,Steve made my recent purchase as stress free as possible. He is very professional and a great help in setting up the electronics in the vehicle for my personal needs. He spent all the time I required reviewing the electronics. Thank you Steve!

Oscar

Apr 10, 2014

My family was growing out of our Elantra so we were looking for a used Odyssey. Not only did I get a killer trade-in price for my Elantra but the used Odyssey we looked at seemed as if it was right off the assembly line! I didn't walk in there thinking I'd take an extended warranty but this van was in such good condition I couldn't help it. And the financing was better than expected too! All in all it was a fast, simple and fun experience for something that could have easily been painful. I have no reason not to use them again in the future.

BobPatterson

Apr 8, 2014

We had been shopping around for a new CR-V for a few weeks, and reached out to Piazza Honda for a price quote. Our sales rep, Karl Diesel, responded literally within minutes of my placing an internet inquiry. Over a series of contacts in the course of the next week, Karl was consistently the most responsive and customer-focused sales rep we encountered across a number of dealers. He always responded in a timely fashion, clearly understood our needs, and responded exactly to our requests.When it came time to buy, Piazza presented the most competitive quote among the dealers we contacted. When we went to visit the dealership the offer was presented exactly as quoted, and we got even more for our trade in than we expected. We spent a little time with Karl finalizing our choices of trim level and color. Once that was completed, the whole buying process (paperwork and all) was done in under 2 hours. I am a big fan of Piazza Honda after this experience. The whole process was quick, efficient and friendly. Everyone we encountered at the dealership was friendly and helpful, and they worked hard to get our business. I would highly recommend working with Karl Diesle. His service, responsiveness and courtesy was outstanding. I would definately buy another car from this dealership in the future, and would not hesitate to recommend Karl to our friends and family.

ronore

Apr 6, 2014

Dealing at Piazza is like dealing with family. Everyone is friendly, helpful and most important, they are professional and they know what they're doing.

alschaal

Apr 4, 2014

This is the second car I have leased from Helen Stevens at Piazza Honda in Pottstown. The whole experience was easy, quick and enjoyable. They had respect for my time and completed a good deal of the paperwork before I arrived. They took their time explaining all features of the car and answered all of my questions.

jennengle

Apr 3, 2014

I've been a repeat customer for 20 years & always work Karen Reed. Exceptional customer service, inventory, trade in value & service. Service dept is great!

Strica00

Apr 3, 2014

Travis was so friendly and professional. He discussed both a 2014 and a used 2012 Odyssey and gave me plenty of time to consider my options. Outstanding experience working with this dealership - I highly recommend Travis!

kbecker74

Apr 2, 2014

Chai was a very pleasant sales person to work with. I really appreciate his no pressure sales approach. He took the time to show me all of the features of the Odyssey, and when my purchase was complete he also took the time to pair my phone with the car and to make sure I was comfortable with all of the controls. I will recommend family and friends see Chai for their next car purchase!

Jkev1234

Mar 31, 2014

I purchased a 2014 Honda CRV last week! This was my first car purchase on my own and I couldn't be happier! Steve Minford was my Sales Consultant, he answered any questions I had and was very knowledgeable. I came in the week prior to test drive the 2014 Honda Civic and CRV - I wanted to test drive both. I have had many friends who have had Civic's, so I was used to their size and handling, but the technology in the EX trim level was incredible!! If you have an iPhone 5 or higher, you can purchase a HondaLink app and be able to get the entire map, like a Navi system!!! Pretty cool!!! I decided to go with the CRV for space, something different and the AWD, especially after the winter we just had!! After the purchase, they provided a complimentary first oil change voucher and offer free pa State inspections. I also like they they have a refer a friend program, which entails a $100 to you when you refer a friend! That's awesome!!! I am enjoying it and and would highly recommend Steve and Piazza Honda of Pottstown to my friends and family!!!

ofsoundmined

Mar 31, 2014

My family was growing out of our Elantra so we were looking for a used Odyssey. Not only did I get a killer trade-in price for my Elantra but the used Odyssey we looked at seemed as if it was right off the assembly line! I didn't walk in there thinking I'd take an extended warranty but this van was in such good condition I couldn't help it. And the financing was better than I expected too!All in all it was a fast, simple and fun experience for something that could have easily been painful. I have no reason not to use them again in the future.

khai42

Mar 29, 2014

We requested several online quotes from nearby dealerships. The quote from Piazza Honda was very competitive, clear, and upfront. We selected to go with this dealership because of their friendly staff, low-pressure sales atmosphere, and sense of trust. Of course, our salesman, Vladimir Sarlat, had a lot to do with our final decision.

scounterman

Mar 29, 2014

Working with Steve was awesome, having traveled 90 minutes to look at the Armada my wife and I wound up purchasing he was very attentive to our needs. Once our decision was made to purchase he was able to have everything ready and waiting for us when we arrived to pick our vehicle up and we were in and out in less than 45 minutes - - a time almost unheard of when purchasing a car. I would definitely recommend this dealership and Steve to anyone else in need of a vehicle.

pilot01

Mar 19, 2014

We have purchased several new and used vehicles from this dealership and we always received great prices, outstanding customer service, and no pressure. Highly recommended!!

topcat1

Mar 6, 2014

Because Travis was smart enough to listen to what issue I had at another dealership he was able to close me on brand new CRV-SUV. Once the sale was done he also took the time and effort to make sure I know how to operate and run the new car and at no time did I ever feel that he was rushing me or just wanted to get the sale and move. He showed he really did care that I was going to be satisfy with his and the dealers service.I would absolutely recommend Piazza Honda and most importantly I would recommend Travis to everyone I know.Tom Crandall

dw325976

Mar 4, 2014

Charlie Miller exceeded our expectations for customer service. He had everything in the car buying process timed perfectly and done in a timely fashion (car ready for pick up / paper work). Charlie was exceedingly friendly in the manner that he dealt with us while negotiating a trade in price and overall vehicle price, He made us feel that he had our best interest at heart.Charlie was very knowledgeable about the features and benefits and went out of his way to make sure we fully understood them. He was patient and would not move on till he was sure we understood. The overall experience was great because it was painless and all the people were friendly and easy to talk.Brent the business manager was very friendly and smiled through the whole interaction. He was very organized and efficient.Will recommend Piazza Honda to anyone that needs to buy a car

dtighe25

Feb 23, 2014

Travis Matthews was fantastic and I would highly recommend him to anyone looking to purchase a vehicle. He was knowledgable about the vehicles, understanding of our car needs and helped us in finding the best fit for us. Travis was easy to work with and not pushy in anyway. Travis was flexible - he even came in on his day off to help us. Travis is top notch!

Edwin1

Feb 17, 2014

Mr. Rizwan Balouch is a person the will help u in your new or use vehicle! He is the best Seles man I ever seen!!! Thanks Mr Riz for all your help and time!!!

miguelw

Feb 5, 2014

We turned in a 2011 Civic lease and leased another Civic (2013). Riz our Sales Rep helped us with our previous lease and our new lease. Joe from Finance also helped us last time and with the terms this time. Riz and Joe are great people. They made the experience of leasing a vehicle stress free. We feel Piazza Honda was very generous to us, where there was no out of pocket expenses on our part and we ended up with a low and manageable monthly payment. As returning customers, we are very happy with Piazza. Their service department has always been fair and honest. We would recommend this dealership to anyone!

DavidChialastri

Feb 4, 2014

This is the third vehicle that I have purchased from this dealer and Sales Rep in the past two years. I keep coming back because I get a fair price, the product line is outstanding and the staff will go the extra mile to accommodate their customers.

Robert

Jan 22, 2014

I was very pleased with my recent experience with Piazza Honda and especially with my sales associate Travis Matthews. I spoke with Travis and also took a CR-V for a test drive. I was still shopping around so I told him I would get back with him if I was interested in purchasing the vehicle. One of the first times I didn't feel pressured by a salesperson. I found two vehicles that I was interested in, but it finally came down to how Travis worked to get me a reliable vehicle at a good price. After I told Travis I was interested in purchasing the vehicle, I noticed one issue from reading web reviews that concerned me related to the headlights. Turned out the issue was a non issue, but I wanted to test the car again at night. Travis was happy to address my concern and also did a great job going over everything on the vehicle. He was professional and very nice to work with. I'm glad to have another reliable Honda and just as glad to have gotten a great purchased experience at a Honda dealer close to home. Thanks Piazza and thanks Travis!

Julie

Jan 20, 2014

Sales Associate, Ben Grinar is the best we have ever dealt with. We have sent others to him and will continue to do so.

Robert Epler

Jan 19, 2014

I was very pleased with my recent experience with Piazza Honda and especially with my sales associate Travis Matthews. I spoke with Travis and also took a Crv for a test drive. I was still shopping around so I told him I would get back with him if I was interested in purchasing the vehicle. One of the first times I didn't feel pressured by a salesperson. I found two thetr vehicles that I was interested in, but it finally came down to how Travis worked to get me a reliable vehicle at a good price. After I told Travis I was interested in purchasing the vehicle, I noticed one issue from reading web reviews that concerned me related to the headlights. Turned out the issue was a non issue, but IWanted to test the car again at night. Travis was happy to address my concern and also did a great job going over everything on the vehicle. He was professional and very nice to work with. I'm glad to have another reliable Honda and just as glad to have gotten a great purchased experience at a Honda dealer close to home. Thanks Piazza and thanks Travis!Robert Epler

irish mike

Jan 18, 2014

I met with Steve and he was great . Gave me a great trade value for my truck and was very helpful with the transaction . Clean dealership and great soft pretzels !!!!

Chris

Jan 9, 2014

I had a great experience with Jose Figueroa and Ben Grinar with the purchase of my new Honda CR-V. They were both very informative and were not pressuring me into anything. I know car buying can be very stressful, but this experience was outstanding. I will highly recommend Piazza Honda of Pottstown to my friends and family who are in need of a new vehicle!

Gerri

Dec 10, 2013

Ben took his time to explain various new features including technology for phone bluetooth setup. He was very patient and showed interest in any specific needs and concerns with the purchase of my new CR-V. His knowledge and understanding was extremely helpful! Thanks Ben!!

moniquespencer1

Nov 3, 2013

I gave Piazza Honda all fives because of the exceptional service I have received on all my visits. Michael Keene the sales consultant I have worked with is superb. Using the word expert to describe Michael Keene is an understatement. The hospitality I have received was out of this world, professional to the "T". I got approved in less than 24 hours and Michael "bend over Backwards" just so I was satisfied. Now this is what you call value added selling. I was not just the next buyer or the next commission. I was and still is a part of the Piazza Honda Family, that is how Michael and the other staff at Piazza Honda made me feel. Efficient, effective, professional, organized, timely, compassionate, perfection, love, and respect are just a few of the infinite words I have to describe my experience at Piazza Honda. Michael Keene you are my AngelKaren your just too sweetBrent your a great guyKeep up the good work guys I will be spreading the word of your excellence and professionalism.Thanks for your help in realizing my dream of owning my first car. "Love you Guys".

chrismathias

Oct 29, 2013

Arrived at the lot on Saturday morning. I was able to walk around the lot without being harrassed by a salesman. I actually went inside the dealership when I was ready to talk to a salesman. Chai was very friendly and listened to what I wanted. It was a pleasure doing business with Chai and the dealership.

gerrirg

Oct 28, 2013

Ben took the time to explain various new features including technology for phone Bluetooth setup. He was very patient and showed interest in my specific needs and concerns with purchase of my new CRV. His knowledge and understanding was extremely helpful...Thanks Ben!

justtom

Oct 20, 2013

This was our second purchase at Piazza Honda of Pottstown, my experience then was why I went back again. My sales person, Karen, was very knowledgeable about the inventory and was able to answer all of my questions. The atmosphere was friendly; mostly everyone who worked there always had a 'hi, how are you' for me as I walked through the dealership. If i every need another car (I did buy a Honda) I will make sure to go to Piazza Honda of Pottstown.

dltcrw

Oct 19, 2013

Honda is the only new car we would buy. It truly is a life-time purchase. The seemingly easy process of purchasing a car was a pleasant experience through Piazza Honda. Thank you Chai for the fun times!! :-D

pablocrise

Oct 14, 2013

Excellent experience! Knowledgeable and courteous personnel and a quick, smooth transaction. I've purchased multiple automobiles from this dealership and I've always had a geat experience with Piazza Honda.

djprice2

Oct 7, 2013

I cannot say enough kind words about this dealership, the sales manager (Greg), sales (Ben) and service department (Dan). Their knowledge of the brand, professionalism and their unwavering determination to make this the best purchasing experience was second to none. My very positive experiences with their sales and service departments have made me a loyal customer. I would highly recommend this dealership to anyone looking to purchasing a new or used car and for all of your service needs.

Amanda0419

Oct 2, 2013

Great device fast friendly and knowledgable. Didn't feel pressured mark made the process seamless he is an asset to your dealershipI will only deal with him!

Jules00

Sep 30, 2013

It's hard to provide a rating of anything other than "5" on all of the questions above. Our experience with Piazza is always satisfactory, from the point of sale to the mechanical services provided. We have purchased 3 Honda vehicles now from our Salesman Karl Diesel and one of family members also purchased a Honda from Karl. I particularly enjoy the no pressure and the understanding that we are working together to find the right, high quality vehicle. On this most recent purchase, I traded in my Honda Pilot and was thrilled that even with all the miles (over 150k), it had such value. Be sure, we love the Honda products. But Piazza stands out among the Honda dealers. I have yet to be disappointed in our 9 year relationship. Thanks Karl & thanks Piazza !

heidirader

Sep 26, 2013

We love Pottstown Honda and especially Karen Reed! Our family has purchased several cars from Karen and the experience is always quick, painless and fun. She is awesome! On two occasions she found the exact car for us even though it wasn't on the lot. Keeping our new Honda in top shape is easy with Pottstown's service center. The folks are always friendly and service is quick. We are happy to recommend Pottstown Honda and Karen to family and friends.The Rader Family

klattan

Sep 23, 2013

I was extremly pleased with Piazza Pottstown and the effort that John Trout put into me and my sale. He got the car from philly to pottstown for me and I couldn't be happier!

NancyRHale

Sep 17, 2013

From my first phone call to the day my daughter picked up her 2010 Honda Accord we had a positive experience. Our salesman, Charlie Miller, spent unhurried time with us. He took the time to understand what we were looking for. His familiarity with the inventory made our selection easy and quick.

mandm42508

Sep 12, 2013

What a terrific experience! Steve Minford was so helpful throughout the whole process. My wife and I never felt any pressure to buy. At the end of the day we ended up leaving the dealership with a new Honda Odyssey. The process was so quick and painless and I've never had that experience at other car dealerships. I'll definitely be going back there for another car when the time comes.

JS0920

Sep 9, 2013

Vladimir was excellent to work with and is very focused on Customer Satisfaction! It was a pleasure working with him! I will definitely come back to Honda in the future. Julie Shaffer

Danbuf13

Sep 6, 2013

My wife and I had been looking at new vehicles for a while,then we got to the Piazza Honda of Pottstown dealership. After looking in the showroom for a few mins we were approached by Riz Balouch (salesman). He took the time to listen to what we looking for. Which at that time was anything from SUVs tot Loaded sedans. Riz was patient, knowledgeable, willing to give his time during a holiday weekend knowing we were not ready to buy. We test drove numerous autos and narrowed down our Honda choice to the EX-L Accord. After going back to other dealerships and three trips to Honda, the 2013 Accord EX- L sold itself with another test drive and a little help from a great asset and salesperson to Piazza Honda of Pottstown. After the paperwork was done Riz was just getting started, he made sure we covered everything about the vehicle again. We felt very comfortable with the settings and how to change them if needs be. An overall smooth transaction! This is our third auto from Piazza Honda.Thank you to Riz and Brooke for her assistance.

webqueen

Sep 5, 2013

When we decided to buy a new Honda Pilot, Piazza was our first stop. Having bought a new Pilot five years ago, and being very satisfied with the transaction, we called Ben Grinar our salesperson. Ben is the most knowledgeable, friendly, and courteous person a dealership could have. Since we had used the service department here since our last purchase, we were entirely satisfied with them. After a test drive we negotiated a fair price. The selection and colors gave us a real choice. After doing the paperwork with Brent Foltz, who was more pleasant than the last business manger we dealt with, we left with the feeling of satisfaction. We definitely refer any friends looking for a new car to contact Piazza and Ben Grinar. Louise W.

JPMcCourry

Aug 26, 2013

Went to Piazza Honda after looking at several Toyota Dealerships. First time at Piazza we were looking at used vehicles and my Wife and I were approached by a less than impressive salesman who didn't really seem interested in listening to our needs. We left vowing to purchase our vehicle from neighboring Tri-County Toyota. After going home I learned about the new Civic and how the price for new was only a few grand more than the 3 year old 30,000 mile vehicles I had been looking at. We went back to Piazza to simply drive the Civic and see if we liked it, fully expecting to buy from another dealership. We were approached by Vladamir Salat (salesman) who was not only corteous but not pushy and didn't try to oversell the car. The nice part was that he himself had just bought one and thoroughly enjoyed the vehicle and was knowledgeable with it. We came back the following day to drive and look at the car again and we bought it! They gave us best $ for trade in and financing. He was very accomodating of our 2 year old (who didn't nap) and understood that we needed to leave right after the sale. Mr. Sarlat also noticed a flaw in the paint and made sure that it was not a factory issue and just a glue issue from the transport covering on the hood. I didn't even notice... So far I am very happy with the transaction. There wasn't a lot of back and forth on prices and it was a simple process. I would reccomend him and the dealership as of right now. The car (only a day or two so far) has exceeded my expectations.

JJ1914

Aug 25, 2013

Greg did a great job on getting the numbers where we needed to be and was very proactive and engaged. I look forward to working with him on future car purchases.

mhinke

Aug 22, 2013

Worked with Greg Conover and Vladimir on the purchase of my new Honda Pilot. They were both very knowledgeable and trustworthy and I did not feel like I was being "sold" but more like educated. I appreciate the service and would recommend anyone looking for a car to go see these 2 guys.

Ahinton01

Aug 16, 2013

I walked into the dealership very deflated and down. Mike took great care of me by handling my situation efficiently and very kindly. He made me feel as though I was in good hands

rbireley

Aug 8, 2013

I had a good experience at Piazza Honda. Karl Diesel was great to work with. He was very efficient and didn't try and pressure me into anything. I hadn't bought a new car in a while and going in with my information and knowing what I wanted was respected by Karl. He was able to see my needs and meet them. I bought a CR-Z which they didn't have in stock, but they were able to find me what I wanted in only a few days. I love my new CR-Z and look forward to referring my friends to Piazza Honda.

nguinan

Aug 3, 2013

I was car shopping and Piazza Honda was my first stop. I met salesman Michael Keene and he was friendly, honest and knowlegeable. He was also patient because I wasn't sure what car I wanted. I did a test drive in the CRV and the Accord and loved both of them. I then left and checked out different cars/suvs at other dealerships. I came back to Piazza and talked to Michael again. He was very accomodating through the entire sales process. I bought the CRV and Michael took the time to answer all of my questions. I would definitely recommend Piazza Honda and salesman Michael Keene to other buyers.

bmaiale

Aug 2, 2013

I was very lucky to have John Trout as my salesman!He is congenial, honest, & knowledgeable.He explained information in a clear & concise manner, as I had numerous questions.As a result, I purchased a Honda CR-V.I returned 2 days later to drop off items belonging to my trade-in......John took time to show me how to manage something on the dashboard of my CR-V.He was extremely accommodating & made sure I understood the mechanics shown me.Piazza Honda is fortunate to have John as an employee.I will certainly tell others to 'see John Trout' at Piazza Honda when in the market for a car.One negative: when dealing with the financials, I told Ben G. I was not interested in purchasingany outside warranties. He said it was a 'state requirement' to explain them.....why spend agood 10 plus minutes on something the buyer does not want? In the future, have the buyer sign the paper & eliminate the oration.....it was a waste of time.

HappyOdycustomer

Aug 2, 2013

Helen was a true pleasure to work with. Throughout the entire experience, we always knew she had our best interest in mind. She has 25 yrs experience, is knowledgeable, honest, fair and hilarious! This was absolutely our best car buying experience to-date, and it is obvious that customer satisfaction is a priority at Piazza. If you buy a car from Piazza Honda of Pottstown, make sure to ask for Helen!

JeremyMellor

Aug 2, 2013

Had a great time buying from them. They put a lot of effort into finding the exact car I wanted. I would recommend them to anyone.

kristland

Aug 1, 2013

I was referred to Ben by someone at my work and he was absolutely amazing. There was no "beating around the bush." He was honest and gave me an amazing deal. I couldn't have asked for a more stress-free and enjoyable experience. Buying a car doesn't always have to be extremely difficult people! Just go to Ben!

Yanell

Aug 1, 2013

I was in the market for a new car. Stop at all different dealership and wasn't treated right. They were just pushy and wanted to get things done. I decided to stop in Piazza Honda and I'm so happy I did. I met Tom Reid and he got a sales person right away. Vlad introduced himself and took the time to hear what I wanted for my new car. Vlad was honest, willing to work with me, and even came in on his day off because I had other things going on in the week. Once I purchased my car, got all the paperwork done, he went over all the feature of the car. Vlad was definitely the best sales person I ever dealt with. I highly recommend that if your in the market for a new car go see Vlad at Piazza.Sincerely,Happy Civic SI owner.

Crosstourbuyer2011

Jul 31, 2013

I purchased a Honda Crosstour from Piazza because it met all the specifications my wife wanted for her car. Steve Minford did an excellent job servicing us he was responsive and direct in the whole process. The issue I had was when the car was purchased they're was a small isssue with the paperwork which delayed me from picking up the car. I financed through my credit union and had a trade. When all the paperwork was signed and Piazza received a check from the credit union they would not let me pick up the car because the wanted an email from the credit union saying that they would give them the title to the car. The credit union verbaly committed to it before they sent the check. The issue I have is that I live over an hour away and I told the credit union and the dealership that I wanted to pick up the car on Saturday. The dealer got the check Saturday morning but wouldn't let me take the car because the didn't get a letter saying that they are going to get the title. They got the email Monday morning. This issue I have is that all the financial obligations were met but they still wouldn't give us the car because of an email that said they intend to give them the title to the trade. They would have had the car and a they had the check I had to make a 3 hour trip after work on weekday over something a small formality. I also wrote a review regarding this incident with my finance customer and I received an email from the loan officer apologizing for the incident and offered me additional help to make up for not sending the letter. The sales manager sent me 2 generic follow up emails saying if there was any problems to email him. I have responded twice talking about this issue and I have not gotten a response. Hence me writing this review I would have liked to have some acknowledgement for the manager Greg Conover about the emails that I sent him but I have gotten no response. When I went to pick up the I would hope a manager would come up and apologize for the trouble but nothing. The only reason the overall experience is not worse is because of Steve's service. Would I recommend this dealer? Maybe if someone lived in the area but this experience with the delay definitely left a sour taste in my mouth and I wouldn't recommend anyone that lived near me to take the trip out there.

ahickman06

Jul 29, 2013

We love Piazza Honda. This is the third vehicle that we have purchased from there. We had horrible experiences at other dealerships before visiting Piazza the first time. They are very friendly and have put no pressure on us through all three of our experiences there. During our last visit, our sales associate, Riz, explained every detail of our CRV and even helped set up our phone connections to the Bluetooth. We have already recommended this dealership to friends and family and wouldn't hesitate to do so again.

DotKenney

Jul 29, 2013

I love the people that work for Piazza Honda. General Manager Tom Reed is always attentive. Making sure that my daughter and my family are always taken care of whenever we are in the dealership for service or to purchase a car. Karen Reed has been my salesperson for the car that I purchased in 2008 and now the 2013 Pilot that I picked up on Friday. I actually knew exactly what make, model, and color of the Pilot I wanted to lease. So on Wednesday I called Tom Reed at the store, told him what I wanted and that for the first time I would like to Lease. He and his Leasing person called me back with all the numbers and I agreed over the phone to Lease it. I asked for it for Friday morning at 9am and the Pilot was ready for me when I got there. My new Pilot was sparkling when I got it on Friday. Karen spent a lot of time explaining the paperwork to me, and the sat in the Pilot and went over all the new technologies that have made Pilot my choice of SUV. This is my first SUV and I am so excited that I bought it at Pottstown. I recommend Piazza Honda of Pottstown to all my friends, coworkers and family.

Sueh55

Jul 20, 2013

I stopped into Piazza Honda searching for a used car to replace my Durango . I was outside in the 93 degree heat by Vlad. He was truly knowledgeable and was able to find me an Accord that fit my demands. I made an appointment for later that evening to sign paperwork and get my car. The process was so smooth and quick. While I was there I asked Vlad about another vehicle I saw listed in their inventory for my husband. Vlad researched it and came right out and said I would not feel comfortable selling u that vehicle bc it was not good enough. Vlad got to work and found another Accord that my husband fell in love with. We ended up leaving with that car too. Vlad continued to serve us by scheduling us back for detailing appoints etc since everything was closed by the time we left ... Vlad is incredible and I will definitely be back for another car soon! I have never in all my car buying years ever had such a great and quick experience at a dealership !!! Thank u so much Vlad and Piazza Honda for showing great people and dealerships do exist!

brandi7695

Jul 9, 2013

Great Dealership. Jose F was a great sales guy. Love my new Civic. I would recommend this dealer to everyone. Got me approved with a good interest rate in a few hours of me being there.

Janel74

Jul 8, 2013

After going around to dealerships for 2 weeks, a friend recommended Piazza of Pottstown. My first experience was not stellar because I walked in on a Saturday and was turned away by a saleswoman. She gave me Steve's card and told me I had to talk to him. After being encouraged by my friend again to seek out the dealership, I emailed Steve about my experience. Immediately on Monday morning he called and emailed an apology. I felt so comfortable that during that same afternoon, I was putting a deposit down on a car. Steve won me over; he had a pleasant straight forward demeanor and helped me through my thought process. By the end of the day, the dealership worked with our schedules and we had a Pilot with low mileage. After bringing it home, I found one of the brake lights were out; emailed Steve and they are handling it immediately. After being "played" at other dealerships for weeks, Piazza was a breath of fresh air. They were efficient, professional, and not high pressure. My husband and I will be coming back again and again.

lilldeby2

Jul 1, 2013

I always get good service at this dealership. All employees I have come in contact with are friendly and helpful! The Saturday hours are accommodating for people who work. The complimentary car wash is an added bonus!

angela2727

Jun 26, 2013

I just leased my 4th Accord in 4 years from Piazza and couldn't be happier. Great experience from the test drive to the delivery. Karl was informative and personable. Greg gave us such a good deal, we just couldn't say no! By far, this was the smoothest car buying experience I have ever had and I would recommend these guys to anyone looking for an easy, stress-free dealership. Thanks Piazza for another terrific Accord!

carusod

Jun 25, 2013

I usually do not buy for Pottstown Honda, but decided to give them a shot. I am very satisfied with the deal, the service, and all my concerns were addressed. The Salesman Steve Minford was great and I will be recommending him to my friends. They get a five star rating based on my recent purchase.

Douglass423

Jun 10, 2013

I was looking for a van that could hold a wheelchair for my adult daughter. The visit started out not so good. I drove down by the van that caught my eye. And we looked at it a while, we saw some salesmen standing outside the door of the dealership and none of them came down to see if we might need help. So we decided we would leave when another van caught my eye. So we stop to look and that's when Tom came over and from then on my experience was great!!. He was honest about the vehicle and the buying process was less stressful than usual.

Loof443

Jun 6, 2013

This dearlership is the best. From tthe general manager, Tom Reed, Ben Grinar salesman to Brent Foltz who did the paper work. Everyone was professional yet very friendly. This is the fifth new Honda I have purchased, four of which have been from this dealership. The last two were from Ben Grinar. I would highly recommend this dealership to anyone. Mary Lesh

Phillyfisher

Jun 4, 2013

Got a great price on a new car right from the beginning. No other dealer could beat it. Showed up to test drive the car, the car and paperwork were ready. Price was as discussed, no games or surprises. Great experience, would buy from them again.

citalia

Jun 2, 2013

I have been dealing with this group for over 25 years and have never been disappointed with sales and service. They are the best people to do business with!!!!!

karencusu516

Jun 1, 2013

I bought my first Honda and chose the CR-v in Basque Red Pearl. What a beautiful color. Vlad made sure that he was able to find what I wanted and finished the transaction in 2 days. The CR-V was ready to be picked up earlier than planned. Vlad was very helpful and friendly. I would definitely buy another vehicle from Vlad at Piazza Limerick.

faustmel

May 29, 2013

What a pleasant experience in buying my 2010 Crosstour with Piazza Honda and Steve Minford (Sales). This is my 1st Honda and I am very pleased with how I was treated from searching online to the timely responses I received when I had numerous questions about purchasing a "certified Honda". I have had my car for a week now and I cant believe it is not "new". I also did my financing through them and they were able to beat my financial institution interest rate, so why go anywhere else. Piazza really wants to make your experience as easy as possible when purchasing your new vehicle and I will definitely go back when my car needs servicing. If I need another car for my family, I will not hesitate to buy another car with Piazza Honda.

erinrio

May 27, 2013

Steve Minford was fantastic to work with. This is the second Honda that we have purchased from him and he was extremely helpful both times. Steve made himself available to us for inquiries and questions, was extremely knowledgeable about the vehicle and did not put unnecessary pressure upon us to make a selection. I am very happy with the purchase of the 2013 Accord and would certainly recommend Steve and Piazza Honda to others.

rhm1770

May 27, 2013

Piazza Honda of Pottstown has met every request I required during my initial contact. I wanted email contact only, and they never tried to use phone calls. Steven Minford should be commended for his ability to read a customers particular needs, and respond accordingly. When I finally went to Piazza for a test drive, it was a positive "no pressure" experience. On the day of my purchase, the people I met from finance to sales, were cordial and informative.Thank you Piazza Honda of Pottstown for a most positive buying experience!

SLufi

May 13, 2013

Jose was very kind, humorous, and personable. He went out of his way to help us find our car, didn't pressure us to spend more than our budget, and was thoughtful in his attempts to help us weigh all the options.

Jkerk

May 11, 2013

Outstanding service and experience. Helen is simply the best!!!!!!! We just purchased a new minivan and love it. It is the third honda vehicle we've purchased from Piazza Honda of Pottstown through Helen.

bgallagher2

May 2, 2013

A plus plus !!! The atmosphere was friendly. The professionalism was impeccable. I got a terrific deal and they made me feel like a valued customer. I will never shop anywhere else again !!! I highly recommend Piazza Honda of Pottstown / Limerick !Sincerely,Bernie GallagherPCTV Sports announcer

Soccermommy10

Apr 25, 2013

Mike was very friendly and worked to get me the car I needed. I think the price that I bought the car for was reasonable.

Pedaler101

Apr 21, 2013

Just bought our fifth car from Charlie at Piazza Honda, it's a white, slick, dolphinesque, Cr-V that my wife selected because it reminded her of her childhood TV hero Flipper. I'm a bicyclist and my wife lives in La-La land so we need a salesman and agency that will provide a fair deal without us knowing the price parameters and engaging in steel cage negotiations. When I hear other people telling me about their multiple dealership days long bare knuckle negotiations I mention our trade in, sale price and playful competent improv sales staff and finance people and they just stare as if I made up the whole story. I prefer to spend my time training on my bike so I am happy that Charlie and the Piazza staff have my automotive back. Pete

schogeorge

Apr 20, 2013

Vladimir was very courteous, helpful and respectful of our stated needs. We would certainly recommend friends to seek him out when seeking a vehicle at Piazza.

HondaNumber4

Apr 4, 2013

My wife and I had a 2008 Accord EX-L, which we expected to keep a while longer. A few weeks back, we received a letter from the dealership expressing an interest in our car as a trade-in, which was believable because there is little used car inventory on the lot. One thing led to another and we explored the possibilities of a trade-in and a new car purchase. For different reasons, we decided now was a good time to scale down just a bit and we selected a 2013 Civic EX Coupe, which is a mini version of the Accord and a very nicely designed car. We also were satisfied with the trade-in value assigned to our Accord. Would we have liked more? Of course, who wouldn't, but we thought the price was fair.This was our fourth purchase from Piazza Honda of Pottstown and Helen Stevens was our sales rep for each and every one. Helen is a Honda pro and a real sweetie to work with. She made the transaction move along seamlessly from start to finish and made the whole buying experience pleasurable as always.We are very comfortable in recommending this dealership, and Helen specifically, to anyone who might be interested in purchasing a Honda.

annfran9454

Apr 2, 2013

Excellent experience & service. Charley is a friend and has helped several other family members with selecting new & used Hondas. We have all had great experiences both with purchasing & service of Hondas. I purchaed a 2010 CRV and it is in beautiful condition. I'm very pleased. Would definitely recommend Piazza Honda & Charley Miller.

Code M

Mar 29, 2013

I was very pleased with the service I received during my buying experience. The Sales Rep (Ritz) was very professional and took time to go over the features and made sure my wife and I are confortable with all of them before we drove off. He also made sure that the battery for DVD remote control was replaced...small things that made a huge impression on me and my wife. We will be in the market for another vehicule in next 2 years, and I think I know where I will be going. Samir

chris13164

Mar 26, 2013

This dealship is top notch all the way! After visiting 4 other Honda dealers in the Montco area, I went back to Piazza who offered me the best price on my 2003 CRV trade-in and made me feel welcomed. There were no games with the pricing and Mark and the rest of the Piazza team have won my business for all my future Honda purchases.

gjmehnert

Mar 24, 2013

We are pleased to have purchased a new 2013 Honda CR-V AWD EX-L in Twilight Blue with all of the options and terms we requested from Ben Grinar of Piazza Honda of Pottstown, PA on Friday, February 22nd. Another dealer who said he might be able to get down to our desired price threshold was unable to make that deal. As a result, we decided to purchase from the dealer who gave the best internet quote that met all of our other requirements.Not only did Ben provide a price that was within a few dollars of our threshold and met all of our other requirements, he also went out of his way (literally drove to meet us) to help us close the deal on Friday, February 23rd during the only 30 minutes we had available before leaving town. Thank you Ben.This is the second Honda we have purchased from Ben and Piazza Honda of Pottstown in the last eight years. Both times we tried to purchase from Scott Honda, a large volume dealer in our back yard. For whatever reason, Scott does not seem nearly as willing to flex to our expectations as Ben Grinar and Piazza of Pottstown. If you would like to learn more about what Ben did that was special, we encourage you to contact him. While Ben is not in the internet department at Piazza Honda of Pottstown, he understands how to adapt his technique and methods to meet the expectations of a variety of customers, including internet buyers. Ben met every expectation set by authorities like www.Edmunds.com.Based on our experience, I would NOT be surprised to find Ben Grinar among the top Honda producers in the Delaware Valley.

lp27

Mar 8, 2013

It was finally time to say goodbye to my 99 CRV! Charlie Miller was amazingly helpful with my trade in and finding me another CRV that would be great for me and my family. He actually stayed in my price range and found me a car that I love! Everyone else involved in the purchase was great also.

ALTC

Mar 7, 2013

Helen is a great sales lady. She always goes that extra mile in helping you. Helen has sold us three Hondas in the past and now we just purchased our fourth one from her.

obrientom

Mar 4, 2013

I am a very happy owner of my third Accord and a regular customer of Piazza Honda's express service department, managed by John Klink and Will Bushey (assistant manager). Both managers are consistently professional, helpful, and friendly. Tonight's visit was prompted by a leak in a tire caused by having run over a sharp object that impaled the rubber. Will and his staff took great care to provide very prompt and thorough service. Though the ultimate result was the purchase of two new tires (the damaged one and the second to maintain balance), Will attempted a variety of remedies in order to save the tire and save me the expense of new tires. He was very thorough in explaining the options available to me and the results of the interventions he had attempted. It was clear that his default recommendation could have been to replace the tires, and though that is indeed what ended up happening, his priority was to serve his customer well. When it became clear that I was going to purchase two new tires, Will applied the dicounts that were available to him to make the price more palatable. This is not the first time that Will has gone well above and beyond the requirements of his job. He and the entire service team (express service and otherwise) are excellent.

Cadenberge

Feb 22, 2013

We have previously dealt with Piazza Honda and Steve Minford, and have ALWAYS been satisfied. Steve is a very welcoming, helpful individual who knows his product and how to interact with his customers. Also the price was good!Great serviceGood price

vschell7783

Feb 22, 2013

Piazza Honda of Pottstown is excellent in my opinion. This is the 3rd car I've bought from Karen. I've sent my grandmother to lease from Piazza Honda, and sent another friend to buy a car from Karen ... great service = great referrals! Everyone is super friendly, from the reception to the cashier, to the sales people!

bub333

Feb 17, 2013

J and C took care of me like i was family. i never bought a car and was scared to death. they made me feel so relaxed so calm so all around good i though i was with my own brothers that live three states away. i will recommend them to friends and family for their future auto needs.

KrisG814

Feb 8, 2013

No matter when or why I stop in, I am greeted with smiles, hellos and refreshments. My salesperson, Karen Reed, makes me feel special and always asks what she can do for me. There is always time in her day for a chat with me and I never feel like a 'number'. Thanks to Tom Reed for a warm and friendly welcome even when he's 'on the move'. I love the service department's customer service people, they are so friendly, and the express auto service lane, so easy. Oh, and did I mention HONDA cars are the best!

mriricat23

Feb 8, 2013

we have had several family members purchase cars from piazza honda and specifically through tommy manogue. we have always been very happy with our purchases and our experience.

jlafree

Feb 7, 2013

I highly recommend buying from Karen Reed. She is a no pressure sales person. I have purchased 3 Accords from Karen, she always finds exactly what I want. I will buy again from Karen and you should too. She will provide you exceptional service!

maudyt

Feb 6, 2013

Karen made the whole process of buying the car I wanted so easy and affordable. Everyone was so friendly and helpful from start to finish and even when I went in a few months later for an oil change she came to say Hi and check to see how the car was doing.

BDHemmerle

Feb 5, 2013

Including my kids, I have bought 9 new Honda's, 1 used Honda, and one other used car from Karen Reed at Piazza Honda of Limerick (Pottstown). She is absolutely the best at getting us the car we need, the loan or lease that works best for us, a great price on the new car, and a great trade value. No nonsense but friendly, always willing to get another car or try another deal. Karen is my favorite car salesperson ever! Service at Piazza is great, especially a quick morning oil change on my way to work, Greg Conover has also always gone above and beyond to help us get what we need. This last time, she got both kids into new Civic leases that really fit their needs. I will continue to buy all my cars from Karen!

MQBannon

Feb 5, 2013

I bought my first car from Karen Reed at Piazza Honda when I was in college (OK, my dad bought it for me...), and I've purchased three cars from her since! In addition to her attentive, personalized approach, Karen really knows her stuff and helps her customers make an educated purchase. My extended family and I have come to trust and appreciate the great service and value Karen and the Piazza team deliver - I doubt we will ever go elsewhere!

Applshampu26

Jan 30, 2013

Pottstown Honda is a wonderful dealership! I absolutely love my pre owned accord! I highly recommend them. No games, just great service with great people!

Bcalabrese

Jan 30, 2013

I recently purchased a used minivan because my wife and I recently had a new addition to our family and thought we would need a bigger vehicle. We met with Charlie who was very helpful by asking what we were looking for and finding us a vehicle that fit our needs and our budget. Charlie made our purchase and trade in an easy process. The finance rep (Joe; I believe) was also very helpful walking us through the financing and getting our registration transfered. I was very pleased with the service my wife and I received. Many thanks to Charlie and Joe getting us our minivan we needed.

gnhoffmann

Jan 30, 2013

Charlie was friendly and knowledgeable about the cars I was looking at. He made the process easy for me. I've had bad experiences in the past so I was looking forward to the process of buying a car. I'm glad I went to Pottstown Honda!

luvthesun21

Jan 30, 2013

We have purchased 4 cars now from Pottstown Honda and have worked with Steve on all occasions. He is courteous and professional, and we were treated with the utmost care. The other employees within the dealership have also been very friendly when we have taken our car in for service and inspections. It is clean and at a convenient location. Would definately recommend Pottstown Honda to others!

nmelwert

Jan 30, 2013

Have purchased four Hondas,both used and new, and leased from Charlie Miller. Each time Charlie listened to my needs and concerns and guided me to the perfect car. The sales experience was so positive, I felt confident using the service department. The service is competent, quick and customer friendly. I appreciate the follow up call to be sure I'm happy with the service provided. Wouldn't go anywhere else!!

JemcoW

Jan 22, 2013

My wife went into Piazza Honda to look at a used Pilot and was greeted by Jose. everytihing was going fine with Jose until my wife said she wanted to wait to do anything until I had a chance to look at it later on that evening. Jose then decided to persuade her to put a deposit on the vehicle in order to hold it. Unfortunatly when she did that she didn't know she was signing an agreement of sale, she thought it wasn't a big deal and we would be able to get our money back. When I did come to drive the vehicle later that evening Jose was not there and Karen Reed took us for a test drive and even she didn't understand why Jose had my wife put a deposit down on the vehicle and why he didn't just put it in the back of the lot. Karen was a true professional at her job, I wish her the best and wish my wife would have had her in the first place. So after the test drive my wife and I wanted to take a day to think about the car. I then called Jose to talk about price and he passed me on to his manager, Steve Drovich (I believe that is his last name, I apologize if I have the wrong Steve) who proceeded to tell me there wasn't any room to go lower on the price, he did say he could come down $250. That was fine with me it is just business and we would have walked away no hard feelings. So I tried to walk away by saying no thanks, nice talking to you, can you credit my wife's credit card. Steve's response was no by pennslyvania state law he can keep it. I was shocked and amazed. I did not know that there was a PA law saying a business could keep a customers money when no services were rendered. Anyway I said I want them to still try and find a pilot in our price range but I just wanted our deposit back and he still said no. So I asked him if he was willing to lose us as a customer forever and potentially however many people that my wife and I could deter from going to piazza Honda. his response still was to not give us our deposit back and didn't seem to concerned about giving us our money back since that would have been 100% straight profit for the dealership. So that conversation ended not how I would have liked it. After I did a little research it is a Federal law that the consumer get their money back less any expenses the dealer had put out which in this case it was none. So Steve wasn't exactly correct. He also mentioned that piazza personally sends people out to survey and compare all the vehicles on the market. I don't know what Steve was thinking but I know that doesn't happen, I still don't know why he said that. Anyway, then my wife called Steve and he proceeded to belittle her by saying he didn't believe her that she didn't know that she was signing an agreement of sale. Whatever happened to the customer is always right. So the next day I tried to call the GM and he was off and then I was trying to get a hold of Greg Conover. After many calls and unreturned messages I had to stop by the showroom and wait for him to come out and explain to him what happened and he finally said they would credit my wife's credit card back. This whole process was way to drawn out and should never have gone this far. I will never recommend Piazza to anyone ever! Jason

ljake

Dec 27, 2012

Every aspect of my purchase was absolutely painless! I visited the dealer on Monday evening, test drove the model I wanted, and had it in my possession the next day. Vladimir was extremely helpful, explained every detail of the new model, since I was trading in a 2010 Civic, many of the technology aspects of the car were new to me. The paperwork and processing of my new lease was done without skipping a beat. I would recommend Piazza Honda to anyone looking to purchase or lease a new car. It was my second car purchased from them....I went back knowing that my first purchase and service with them was impeccable.

jennifer.kupp

Dec 8, 2012

Vladimir was very knowledgeable and friendly. He took the time to answer all of my questions. He went into great detail on all aspects of the car.

2010audi

Dec 7, 2012

A huge thank you for Vladimirs time and patience. He was extremely professional from the time I was introduced to him, to wiping down the windows of my new purchase as I departed the lot.Its people like him that make the whole purchasing process appear to go more smoothly. Piazza Honda is blessed to have a salesman like him working for them. He was brilliant.Thanks again to all involved during the day. I shall take great care of the car and you can inform the previous owner it has gone to another caring owner.

Kathi_A

Nov 29, 2012

I found the car I've been looking high and low for at the right price at Piazza Honda of Pottstown. One of my best friends had purchased her new CRV there five years ago and she had a great experience. So when I found the used car I've been wanting and it happened to be at Piazza Honda of Pottstown, I called her for her contacts and she sent me to Jay & Ben. I contacted Jay first and he was really easy to contact via email (since this was the best and pretty much only way for me to communicate during the work day)and responded promptly and followed up with me even when there was nothing to tell. I greatly appreciated that b/c I had a few dealerships who fall of the face of Earth via email and I don't chase after them if that happens. Jay was able to get me to a price I could do and there was no running around with "Where do you want your payments at?" I asked for the bottom line and he gave me the bottom line and that was AWESOME since I didn't want to do the back and forth pony show that I'd gone through a few dealerships before I found my car at Piazza Pottstown. I was fed up with the car buying experience by this point. I knew the car I wanted in the condition I wanted, knew where I needed the price to be and needed to do this without the tiresome "ask my manager" runaround. Jay was awesome. He set me up with Steve to test drive the car after work on a Thursday night and that was it. Steve was great, too. Very easy to talk to, nice, honest and extremely helpful. A few emails, a test drive and look over the car and I was happy to go. I brought my parents to give it a look two days later and was met by Steve & Ben. My parents are very skeptical when it comes sales guys and big purchases but parents were extremely pleased and happy to work with Ben & Steve. These three guys made the my car buying experience painless and for that alone, I am extremely happy and grateful! If you're looking for a new car or you're extremely lucky to find it at Piazza Honda of Pottstown, definitely give them a call! They're the best in the business and I've been to and talked to enough dealerships in the last month and a half to say so. Now if Piazza would open an Audi dealership, I'd be extremely happy!!! :) Thanks for helping me get my Audi, guys!!! I love my car!!!

galgang5

Nov 27, 2012

I came in on a busy snowy day. Will was great-he fit me in in under 30 minutes for tires! Nothing is too much for the employees here -they are friendly and provide excellent customer service -love it -you are in and out -great job !

hwesten41

Sep 25, 2012

I , like most people , approach a car purchase with trepidation . This time I was wrong . From the purchase in January to the Express Service it has been a pleasurable experience for me . Tom ,Karen and Will made me feel like I was their only customer . The Honda I purchased has been perfect . I would recommend Piazza Honda to anyone with no reservations .

AKurynny

Sep 7, 2012

I had a wonderful experience at Piazza Honda of Pottstown. The staff was very courteous and helpful getting me into my Honda Accord. I will be taking my mom there for her next new car purchase in the very near future.

cb_pa

Sep 7, 2012

We had a fantastic experience at Piazza. We don't usually have a trade-in but the price they offered for our vehicle was very reasonable. As far as the new car, I don't mind negotiating and I don't believe any was actually involved. Piazza offered a price that was right at my target.Just to perform our due diligence, we went to another "mega" dealership. After hearing their best offer for the trade-in and new car, it was clear that Piazza simply was the clear winner. The "mega" dealer used many of the tactics we abhor: low-ball trade-in, stalling/delaying, multiple fake appraisals, holding our keys so we couldn't leave, excessive trips the manager, playing "the other dealer doesn't have the color you want" game. The "mega" dealer paid Piazza a great compliment by inferring that other dealerships have deceitful practices and we shouldn't believe the numbers quoted by them. This spoke volumes more about the "mega" dealer than Piazza.Within 30 minutes of leaving the "mega" dealer, we did our trade-in and purchased the new car at Piazza. There was no question, no hassle, not one single increase in price, no attempt to "upcharge" or add anything to the deal - they were simply friendly and straightforward.Everyone has to check around with large purchases but in the future, Piazza will be the benchmark for me when it comes to purchasing cars.

trudygem

Aug 25, 2012

This was such a fantastic experience because they made it pleasant and painless. NO hassles at all. They gave the bottom line sales price over the internet and it compared favorably to the quoted prices by AAA Buying Program and AOLAuto.com and my other sources. On an email I gave them the exact car and accessories I wanted; Steve Minton answered with a quote on exactly that; no talk at all about upgrading;no extras, hidden fees, NO HAGGLING, NO SEEING THE MANAGER, etc. Two emails, 1 test drive, and 1 phone call to say get it ready for me. We walked in and 1 hour later I drove out in my new 2012 Honda Accord. All of this in less than 24 hours.We went to other dealers, competitors, but none compared. The others either did not answer as fast nor did they give a quote over the internet. They were "salesmen" - many emails later they got you into the dealership, tried talking you into upgrades, did fancy footwork about the price, and did not come anywhere near the previously shopped price. The finance man Brent Foltz did the financing and paperwork just as effortlessly. i would send my friends and relatives to them and you can bet we will be back there for our next car.

kara55

Aug 21, 2012

I have purchased an excellent car from this dealership and I would definitely go back. What is truly exceptional is that even after the sale is over, the staff is very helpful. They offered advice on how to best maintain my car's appearance and answered any other questions I had. Definitely going back if I want to purchase another car.

bikecop8676

Feb 3, 2012

I've always been a fan of Honda and Toyota due to their reliability so the decision to make Piazza Honda one of my stops was a no brainer. The first time I walked through the door I was met by Jose Figueroa who was welcoming and friendly. I told him what I was looking for and my budget. Jose took the time to show me some of my options and I felt no pressure. It was a very comfortable experience. I spent the next few days narrowing down my choices. Needless to say I chose the Honda CR-V for several reasons. Jose and the staff gave me a reasonable offer for my trade, got the monthly payments BELOW my budget and my wife like the CR-V over the Rav-4. This last reason may have been the most important because as we all know, a happy wife makes a happy life! Additionally, having worked in the area of the dealership for over 11 years, I've seen it grow in size. Common sense would dictate that the dealership as a whole was doing something right! After the "deal was done" so to speak, Jose spent a great deal of time talking with me, making sure I felt comfortable with the vehicle and assuring me that should I ever have questions or concerns, he and the entire staff at Piazza Honda of Pottstown would always be available to assist me. There is no doubt in my mind that when it comes time to shop for another vehicle, Piazza Honda will be first on my list!

Angnshane

Jan 26, 2012

It has been many years since we purchased a new car and this process went smoother than we anticipated, thanks to Jose and all the friendly helpful staff at Piazza of Pottstown. We are thrilled with our new Odyssey and will plan to work with them again in the future when needed.

johnd726

Jan 25, 2012

Bruce we had a very nice experience. I wanted to let you know that Steve did a fantastic job on explaining the car and he had much patience with us and always had a smile on his face. He answered any question

jlafree

Jan 8, 2012

I have purchased 3 Honda Accords from Karen Reed. She is easy to work with and makes the buying experience pleasurable. I always recommend Karen to my friends and business contacts. You will not find a more caring and knowledgeable sales person to buy from. I can also recommend the Service Department at Pottstown Honda. I have personally known one of the Service Managers, Larry Lilly for over 20 yrs. I trust him and the work performed on my Honda.

YBBOB

Nov 16, 2011

On November 16th 2011, I sent my car to Piazza Honda of Pottstown for service. As always, the Service Department is outstanding,outstanding and outstanding!!! For all the years I have lived in PA, I solely used Piazza Honda of Pottstown for my Honda SERVICE and PURCHASES. BECAUSE OF THE OUTSTANDING SERVICE DEPARTMENT, WHEN I DECIDED TO BUY NEW CARS ON TWO PREVIOUS OCCASIONS, I BOUGHT DIRECTLY FROM THE POTTSTOWN SALES DEPARTMENT !!! THAT IS A TESTAMENT TO AN OUTSTANDING SERVICE DEPARTMENT !!! After you buy a new car, you are going directly to the service department for the next several years for regularly scheduled maintenance !! It's only logical that you want excellent service after purchasing a new car. The main word I use to describe the personnel in the service department is PROFESSIONAL. Based on many years of my own experience, they have consistently been PROFESSIONAL when taking care of their customers. While waiting in the customer seating area, I've spoken to many customers over those years who feel the same as I do about the excellent service there. I HAVE RECOMMENDED PIAZZA HONDA OF POTTSTOWN MANY TIMES FOR MANY YEARS.On a very important note, I absolutely TRUST the people in the service department. I feel confident that they take care of my car in the most honest, reliable and safe manner. The people that I named above--LARRY, JON, DONNA, SCOTT, SYLVIA, ANNE, JOE, DAN AND OTHERS WHOSE NAMES I CAN'T RECALL, ARE ABSOLUTELY THE BEST !!! In addition to what I have said about them above, they have always been friendly, courteous, helpful and most pleasant to be around. I look forward to seeing them whenever I visit the dealership.THANK YOU FOR TAKING CARE OF ME FOR MANY YEARS !!!!! BOB N.

CH642232

Nov 12, 2011

I went to Piazza Honda to find a used car to replace my older vehicle. The whole experience couldn't have been smoother. I was given a great value for my trade in vehicle. My sales rep, Brent Foltz was extremely helpful and informative throughout the process, and gave me an unbeatable price on a great car! Everything from trading in my old car to getting approved for a loan, was completely hassle-free. I walked into the dealership not knowing if it would be possible to get a new car, but Piazza Honda helped me pull off the lot with a great new vehicle!

gracie0627

Jan 23, 2011

This is our 3rd Odyssey from these guys. Always a hassle free experience and they are very sensitive to our time. Having three children we don't have the luxury of getting out very often so when we get a baby sitter the last thing we want to do is waste it on an all day purchase experience. Thank you and keep up the good work.

zwierzyi

Oct 22, 2009

Please-what ever you do don't go here!Great at taking your money- aweful at helping you out once they have your money in their greedy little fingers.Bought a 2007 Accord SE on 10Oct09. Was back at the dealer on 14Oct09, 17Oct09, and 20Oct09 to have rattling windows fixed. Obviously this did not happen and is still not fixed. 1st fist- they lubed the rubber around the windows and said that will do it. 2nd time- Called and asked to see the Service Manager Larry (the most unfriendly man there). asked to make an oppoitment with him on Sat. Brought the car in on sat. no help at all. didn't even look at the car. (note: when its raining outside the windowns don't rattle/shake- most likely due to the fact that the rubber around the windows has swelled and is holding the windows in place.) It was raining on sat. so i told Larry that they weren't making nose but would like him to look at them. Had no interest in even coming out to look at it with us. Told us he knew they were not going to make nose and to come back when they do again. 3rd time back in there- all they did was the same exact thing as the 1st visit. These people do not have any skill what so ever.Never return your phone calls.They are unfriendly.Unwilling to help.Just don't care.Please please please please don't go there! Please save yourself the frustration and the anger.These people are Incompetent.Don't trust the financial guy either or the actual manager for the place- especially Scott Topping and Bruce Koonce. Tries to sell you an extended warrently which cost them $600 for $1400 which is illegal. They can only sell it to you for double the price of what they paid so $1200.