Pine Belt Cadillac reviews

Jcanterelli

Sep 26, 2016

Recently I went car shopping at Pinebelt Cadillac in toms rivers and I have to say it was one of the best car buying experiences I ever had. ( being that I lease my cars I car shop ever 2/3 years) I found out I was expecting my first child and wanted an SUV for more space and better safety features. A friend recommended me to Marc and I am so glad they did! He completely understood my need for an affordable and safe SUV so he suggested the Cadillac SRX, he walked me through the whole vehicle explaining all the features, he even took the test drive! Of course I fell inlove with the SUV and was nervous for about the price knowing that I was bring my first child into the world, so i had to be smart an budget! With that being said Marc came back under my asking price per month , and the lease was only for 2 years!! I couldn't believe it, I was so thrilled that I left with the SRX that day! I cannot recommend Marc Stango enough he was understanding, diligent and professional! I have now sent my husband and in laws to see Marc and they raved about him the same way! Thank you again Marc Stango i love my SRX!

Leedawn15

Sep 22, 2016

After shopping around for a few months. I came across the Pinebelt Used Cars Dealership on rt 37 in Toms River. I was greeted by a salesman named Alan,who was both pleasant and knowledgable. He asked me what I was interested in and after looking at many cars that were in impeccable condition. I came across the car I loved. Never buying pre owned before I was amazed at the length of great customer service in all areas of the dealership. The next step was fiance, where I met the Mgr. Mr.Eddie Castillo. My credit process was difficult due to some personal issues. Mr Castillo assured me he could help me through the whole process,and he did! Now I tell family and friends of my great experience and to shop only there. For I feel I am giving them the name of a respectable dealership though and through. Thank you to everyone at Pinebelt Used Cars who made this experience happen .I love my new car!

Carlene S.

Aug 19, 2016

I went to the dealership expecting to walk out aggravated and with no car.....the experience I had was anything but that. No pressure....cooperative....relaxing....friendly....that was my day. Thank you all for taking your time to listen to what I wanted and making sure I walked away happy!!I have already told so many people to go to Pine Belt Caddy when they are ready for a new car!

Sara Wickizer

Aug 10, 2016

This was the nicest and caring services I've ever received when trying to buy a car. Where one financial figured did not work, Ed Castillo went out of his way to find something that did. Never did I feel pressured but rather I received empathy and honesty from everyone at Pine Belt. Thank you to everyone who worked hard and demonstrated patience when helping me buy a car. Especially, Lou Cerrato who made me comfortable and at home through out the whole process.

tony1

Jul 25, 2016

thank u all so much forb your help on helping us geta car u were very helpfull and nice we will defiently send our friends there to u best dealership in toms river nj thanks again :)

Lori Schwedhelm

Jul 21, 2016

It was such a pleasure dealing with Pine Belt Cadillac and Giovanni, this is the fourth car I have bought in two years and by far the best experience with any dealership. Giovanni made this hassle free, he was clear and concise on our agreement and made sure that we were happy with our decision. Sales manager Marc came over and sat with us a while to get to know us, not for one moment did I feel pressured into the sale. We are so over joyed with our new Cadillac, coming from a lower end car, the luxury is just so amazing.

Norahy2k

Jul 20, 2016

Pine Belt Cadillac really made my purchase experience as painless as possible. I came in for a trade and my sales consultant Giovanni Scardina truly helped me as if i was a family member. This experience will keep me coming back to this dealership time and time again.

MikkiGable

Jul 13, 2016

I was trading in my 2008 Nissan Sentra and was in the market for a New or Gently used Cadillac. My sales consultant Giovanni Scardina was more then amazing! He was so patient and understanding and helped me pick out the perfect vehicle. I purchased a 2015 Cadillac ATS that day! The purchase was very quick and affordable. Marc Novellino (finance manager) made sure the loan stayed within my set budget and got me a great deal on my trade in. I am very happy with PineBelt Cadillac and I would recommend this dealership to others. ASK FOR GIOVANNI SCARDINA !!!!

Soni

Jul 13, 2016

I realy greatful to purchase of my car from Pine belt cadilaac.it was my best experience of my life to purchase a car from the pine belt cadillac from the Giovanni scardina.He is really a great guy to suggesting a car by your range anjd in your convenience.It was my great experience to purchase a car from pine belt through a excellent dealer Giovanni Scardina.I will rate him excellent..Thank you so much giovanni scardina and pine belt.

Heather

Jun 27, 2016

Pine Belt was able to help us get a loan when other dealerships turned us away, and were able to get us in the exact type of vehicle we wanted. Will definitely be back, and hope to use Gwen as our salesperson again!

Jenna12898

Jun 21, 2016

Our sales consultant, Giovanni Scardina, was beyond helpful and helped us get to the price we were looking for. We love our new vehicle and would definitely recommend him!

trish

Jun 13, 2016

Very friendly atmosphere. I had my 9 year old daughter with me and they were so friendly to her as well. Giovanni worked with me and I couldn't of asked for a better salesman..

donjuan61502

Jun 12, 2016

I can't say enough about the excellent customer service I received. My salesman was very polite and honest. He was straight forward and didn't give me any bs at all. There were a couple things that needed to be addressed with the car that will be taken care of.I would've given them a 5 however I was literally there for 7 hours on a beautiful Saturday afternoon. I understand its a process but I didn't expect it to take that long.

Megadieseld

Jun 2, 2016

Personalized experience My mother and I purchased two vehicles at Pinebell Cadillac for the first time. After dealing with their very pleasant staff I no longer feel like a stranger but that I have friends there. I would highly recommend this dealership.

Charlie

May 21, 2016

I came in looking for a truck. I def did not think I would walk out with a great truck and NO money down AND a lower payment. Giovanni was true to his word the whole time and made the experience for me great. #winning

lizard1028

May 13, 2016

Thank you for not being discouraged a month ago when my husband came in for a car and no purchased was made, but he said you were a good guy! And now we are happy with a beautiful car with low mileage! Happy with process!

NoDodgeDurango4Me

May 6, 2016

If anyone can make it happen its Eddie and Giovanni!!!! They made a bad situation a great one!!! Thank you guys for helping me get into my Dodge Durango!

Cargal11

Apr 28, 2016

I purchased a 2012 GMC Terrain from here and the salesman, Jim and manager Ed personally made sure I was very happy with my purchase!

George

Mar 28, 2016

I purchased a Jeep Grand Cherokee, The price was right and the people I worked with delivered everything as promised. They said I would get better credit terms after a year of on time payments well Mark in finance got me a new rate over 65% lower then my previous interest rate. Purchase date was over a year ago, they just keep delivering. When they tell you something believe it!Thank you Mark, Thank you Alan and Thank you Eddie Castillo.

William Bennett

Mar 28, 2016

I recently purchased a car from dealership. I had a very pleasant experience. Gwen was excellent salesperson and worked hard to put me in the right car. Eddie worked extra hard to get my payments to where I could afford them. All the people at pinebelt Cadillac were great. Thanks guys and gals keep up the great work.

Tinamcmahon

Mar 13, 2016

Extremely helpful saleman who made sure i went home with a beautiful new car . Will never forget these great peopleAnd will recommend them to anyone looking for a carThanks gio .mike and eddieTina Mcmahon

acar748

Mar 1, 2016

I needed a car for my wife, but was working on a tight budget. Didn't want to take on a big payment. Made a deal, but after sleeping on it went back the next day and told Ed I really wasn't happy with it. I was asked point blank what do you want? What would make you happy? So I told him. Ed and his team did whatever they had to, and gave me what I asked for.

Javan52

Feb 19, 2016

I was recommended here by a friend of my girlfriend, and honestly can't say I made a bad choice! The Crew was amazing! Everyone was super friendly, felt like I have known them forever! Best part was how painless it was to purchase my car! Thank you guys it was a pleasure !

stacey.ames

Feb 17, 2016

Chris Bruno and Tony Zano are the best! They help me make the best decision of life by purchasing a 2016 ATS from a Mercedes at the Dealership of Pine Belt Cadillac of Toms River. The entire team are very friendly, professional, and just the workmanship is excellent overall.

angie

Feb 13, 2016

Joe Bennett was really friendly and made the entire experience of leasing a Cadillac really easy. I would recommend Joe and the entire Pine Belt staff if you're looking for a great Cadillac dealer.

Patrick

Feb 7, 2016

The whole experience was extremely positive and quick. Ed and Jim were great and were able to work with me to get me in a great reliable car. I was very happy and recommend Pine Belt to anyone looking for a car.

LizBiz123

Feb 4, 2016

I wanted a white Jeep Grand Cherokee limited. Pine Belt Cadillac located the car at their Keyport dealership and got it to the store within a day. The car was spotless, my salesmen, Joe Bennett, was knowledgeable and attentive, and the managers got me the best deal (which wasn't easy in my situation)! This was my third car from this dealership in less than two years. It's safe to say, I'll be back!!!!!!

Helen56

Jan 29, 2016

I needed a car ASAP, Gwen Gainfort helped me from the moment I inquired! Got me the best deal possible and was gracious and very patient with me!

6speedneed

Nov 17, 2015

I looking forward to buy a new car because at most dealerships I go to they aren't straight forward with numbers and don't go out of the box to help. From the second I walked into Pine Belt Caddilac they were there and happy to help me, if it wasn't for Eddie and Allen, I most likely would not have even left with my new car, I love it! After looking at about 6 cars I wound up getting my Elantra, and with the help of those two it happened, they were understanding of what I wanted to spend, and made it happen! Thank you Eddie and thank you Allen!

buddy5kids

Oct 19, 2015

Just a short note on Pine belt Cadillac, Amazing Place to buy a car. from the minute my wife and I walked through the doors we were treated with respect and care. Our salesman was also amazing as was the entire staff we had the pleasure of meeting, Our salesman Tony and Chris treated us as if we were family couldnt do enough to help us, not one hint of bs or high pressure sales, they found us the right car and helped us with all kind of incentives. We told them what we were looking for and what we wanted to spend, to make a long story short in less than 3 hours from start to finish we were driving away in our new ATS, they even arranged for us to turn in our ford lease at the local ford dealer. We will be going back to Pine Belt in the future, This was not our first purchase at Pine Belt, prior to Pine Belt Cadillac my family purchased several vehicles at Pine Belt Nissan, great places to go and have a no nonsense car buying experience. highly recommend both.

Fjunderwood

Oct 17, 2015

Consummate professionals - no games or nonsense - just first class business in a first class way - I drove away happy in my new vehicle and will be back when my family needs out next car - well done and thank you!!!

UnhappyCaddyOwner

Sep 18, 2015

Just leased our 3rd new Cadillac in 4 years. 2 from Pine Belt. Both terrible experiences. First car bought in 2012 we had to wait almost 60 days for our license plates because they did not have the proper paperwork to register the car in NJ. Our recent car was leased in mid August. Had to go there and raise a stink to get our license plates several days before the temporary plates were set to expire. Told me we had to wait until the paperwork cleared. A little yelling mystically and magically made the plates appear and I drove off with them. Now, we are getting phone calls from the bank which held the loan for the lease we turned in in August claiming we are delinquent with the September 1st payment. Went there this morning, raised another stink and they produced a copy of the check dated 26 days after we turned in the lease. The bank has no record of receiving payment. Dealership could not definitely tell me when or if check was sent out. Now we face a credit ding because of their nonsense. You would think buying 3 Cadillacs in 4 years would make them more considerate to our situation. Guess not. I'll see what a letter to the President of Cadillac will do.

sg197981

Sep 17, 2015

In August, I came across a used Lincoln Town Car on the lot and was interested in it. I test drove the vehicle, and, afterward, I wanted to trade in my current vehicle for it. A deal was established with the salesperson I talked to, and I was confident in the purchase. Sadly, after one hour, the deal did not go through with the bank (according to the finance manager). He explained the reason, and it was understandable. I was recommended to see some other cars on the lot; however, I was solely interested in the Lincoln Town Car.To make a long store short, I walked out of the dealership without the Lincoln vehicle, and a sale was not made.Everyone was professional and helpful, but I guess the deal was not meant to be. I learned someone else bought the Town Car about one week after I visited the dealer.

Braydenmartin

Sep 10, 2015

The minute Alan Beaumont approached me it was a wonderful experience. I had been car shopping for weeks and couldn't get an approval anywhere. but they got me a approved walked out with a Cadillac CTS which I love. And Eddie Castillo was awesome with financing got me a payment that was awesome. In the future it is the only dealership I will buy from. In every way they went above and beyond to take care of every question I had. And while dealing with them they were done to earth and friendly even had some laughs along the way. And also the service dept is great.

Margarita P.

Jul 15, 2015

My son and I leased two Cadillacs from Pine Belt and the customer care and professionalism we received surpasses any other experience we ever had at another dealership. Marc Stango is not only knowledgeable, but his level of professionalism and customer service skills are of the highest standards. Kudos to Marc Stango and to his team of professionals, Marc Novellno - Business Manager, Ralph Mazzeo - Sales & Leasing Professional, and Anthony Zaino, Jr. - Sales Consultant, for making our experience a most pleasant one.

Jcanterelli

Apr 29, 2015

My fiance and I leased a car just about a year ago from Pine Belt Cadillac and we are still in LOVE with it! Not only is the car amazing but the customer service is also from sales to the service center. Marc Stango helped us find a car that would perfectly fit our needs and price point. His knowledge an professionalism is out of this world. For a general manager to take the time an sit with us and explain our options, you will never find that any where else! My fiance and I never had a car buying experience this enjoyable before! Even a year later an we are still highly recommending this dealer! Thank you Pine Belt Cadillac we love our car!

bobb

Apr 17, 2015

My sister and I were there to sell her Cadillac....She recently lost her husband (my brother in law)and no longer needed his Cadillac. ....Marc Stango, Chris Bruno and Doug Fierro were terrific. They were polite, knowledgeable, and friendly .If we choose, in the future, to buy another Cadillac...this is where we'll be coming.Bob Levineterrbobbatoptonline.net)

Bonnie

Mar 26, 2015

If you are looking for a new or used vehicle, look no further than this dealership. Eddie Castillo and Caroline Sparno made sure all our needs were addressed up front. We ended up knowing the entire sales team by the time we drove away. Buying a car is a not always an easy decision and finding a place that did not pressure us into doing so was just a breath of fresh air. They asked us to give them a chance to let them find the right vehicle for us, and really it was this dealership that gave us a chance.Thank you all at Pine Belt.Bonnie

caddy

Feb 13, 2015

I purchased recently from Kristy Henry and she was excellent and understanding. She also introduced me to Mark the manager and he worked with me in the negotiation of a good deal.There was another Mark in finance who was handsome and not pushy. Loved the new showroom and service advisor Dan. Kristy was very professional and took her time showing the vehicle on delivery. Great staff.

eileen.deperi

Feb 5, 2015

From the minute I pulled into the service bay, until I left the dealership, I was treated with respect, courtesy, and a warm genuine helpfulness. The waiting area is gorgeous, the service writers are so nice, it was a true pleasure.

franci

Feb 4, 2015

Due to the snowstorm I rescheduled for Monday, Feb. 2nd. I got there a bit earlier than scheduled (8:16) but was immediately greeted by the service man directing me where to stop my vehicle. He then escorted me into my service advisor Matthew Rivera. My car was in for routine maintenance and a tire rotation. Matthew then escorted me into the waiting area advising me of the complimentary coffee/tea and donuts or bagels. I felt like I just about got there when at (9:07), Matthew came out to say I was all set. He then escorted me to Eileen in the checkout area. Wow!! How great was that!! Everyone there is sooo nice. Glad I purchased my car there and will definitely purchase my next one there as well. Bye the way, my car is a 2010 CTS and has been awesome. Fran C.

2012SRX

Feb 2, 2015

Went in on a freezing Saturday morning for emergency service, Ralph came out looked at the car and took it back right away to be fixed. i did not expect it to be fixed on a Saturday, expecially when they were short staffed due to a few deaths in family, parts were in stock and i was out in two hours. First time i have had to have service and was very impressed with the level of professionalism from Ralph and the service techs. I purchased the srx two years ago from pinebelt and was very happy with them then, I am glad to see they understand how to keep buyers, i will be a loyal customer in the future, my first of many cadillacs.

peterc851

Jan 29, 2015

I have bought many cars through the years but when I moved down to Toms River 10 years ago that is when I met Ed for the first time.Since then I have bought 3 Cars from this dealership I would go to no other dealership To buy a car.You are treated like family when you go to Pine Belt Cadillac. My sales consultant Was Alan it was a pleasure doing business with him no high pressure sales pitch.and Ed did his magic once again. If you want to buy a car go to Pine Belt Cadillac .

Johnnysurf

Jan 21, 2015

After taking a huge credit hit after a divorce an being turned down by almost everyone I found Ed an Dave at pinebelt. Ed an Dave told me they could get me in a car an they did exactly that they didn't just pull up some car an say her you go they got me in the car I wanted they both were more than helpful an made an embarrassing time for me so much easer so if your looking for someone to help you out an not look down on you because of your unfortanet situation they are the guys to see thanks to both of you for all your help

karebear86

Jan 17, 2015

After expanding my family and having to file for bankruptcy, I realized that my car wasnt large enough to accommodate myself and my growing children. After having to travel to different dealerships and being told over the phone but I will definitely be walking out with a new car... I couldn't get approval from a bank because of the bankruptcy n having to put thousands down that I didn't have. thank God for being approved with multiple banks at Pine Belt. Because if it wasn't for their approval I would still be stuck with my family sedan.Thanks to Eddie for his patience and understanding of my budget and my needs I was able to trade my vehicle in to get what I really wanted and needed. Thank you Eddie, Allen S and Pine Belt for everything.

Tara262

Jan 8, 2015

I am a mother of three boys and my car was just repo. I called Eddie and he helped me right away. I thought no one could help me because of a repo but Pine Belt came through like superman and help right away. once I got to the dealer they had a car ready for me it was a quick and easy process. I truly thank them for all their help. I was on about to lose my job, and then couldn't figure out how I would get my children back and forth to school. thank you guys for all your help we greatly appreciate it. be blessed

Cdleek

Jan 3, 2015

Eddie Casstillo was an absolute Proffessional in his approach to customers and their needs. His sales team Peter Sorise in specific was very exceptional to myself and my wife, in meeting our vehicle needs. Getting us the financing that will fit our budget, and working with some issues we had, was no problem for Eddie. Thank you so much for getting us into the car of our choice. We are so pleased. Thanks again Eddie for living up to your promise of, "we're getting this done" Happy New Year.

MarcIz

Dec 30, 2014

After my credit took a hit due bad injuries and being on the rebound, I knew that getting an auto loan was not going to be easy. I applied for a loan online and in a matter of days I had gotten replies from several car dealers in my area. One of those calls was from Pine Belt Cadillac. They told me on the phone they get loans approved for people with sketchey credit all the time. Upon arriving at the dealership I was met by sales and lease specialist David Sperring. He was extremely friendly, knowledgable, and easy to talk to. I was looking for a used Mercedes between an 06 - 09 They just happened to have a 07 C - Class in stock. David went over the whole car with me and then he let my fiance and myself take the car for a nice long test drive. It was a no brainer now it was matter of getting bought. In steps Eddie Castillo to work his magic. Without any negotiation Eddie lowered the price 4000 dollars added a 2 yr / 50,000 mile engine and drive train warranty. I ended up saving 2600 dollar so on the car, Ed got e pre-approval, so I was able to drive the car home that night. Dealing with Eddie and Dave was an absolute pleasure, never any pressure, felt very comfortable thru the whole process. Of course there was some documentation that was needed to finalize the financing, but that was not a problem, with Ed working his magic.

tasha turner

Dec 20, 2014

single mother, 3 teenage kids in need of a vehicle.. Pine Belt of Toms River my first choice to shop... and I am grateful,. and happy that I did... thank you so much Eddie... great guy to do business with!!!

McGee4

Dec 14, 2014

Chris Bruno is outstanding , personal and very helpful. Lou and the first manger thank you so much for being very patient and very helpful. We would highly recommend PineBelt in TomsRiver.

McCracken

Dec 3, 2014

My husband and I had a terrible experience the other night. We were being thrown into cars we weren't interested in. Told if we didn't take the deal right then and there we were stupid. Not only that when I had told him I had made a decision and told him I was not buying the vehicle that night and needed to discuss this in private with my husband he told me that he knew it wasn't going to be there because he was going to sell it to another couple that was in there the same time as us. They showed the same p.o.s vehicles to every person who walked in there. I would not recommend anyone there. Not even my worst enemy because after I walked out of there he made me feel so little and like such a child. No man should ever treat a woman like that. I understand that this is his "job" but he was not good at trying to accommodate or help me and my husband at all.

BW60

Nov 17, 2014

I am updating my review to fair. Ed has been trying to get the situation taken care of, but the process has been slow. As this progresses I will continue to update and hopefully in the near future I can click 5 stars.Stay tuned to this channel for more updates!

deborahv58

Nov 10, 2014

in my time of need Ed and Michael treated me with respect & dignity. they truly listened to me.THey kept their promise ! When I first contacted Ed, he spoke with me and made me feel I was his only customer. Michael greater me at the door, offered me coffee, and walked through the entire process. Michael could see I was upset, but he quickly made me laugh and relax. I brought the paperwork Ed had outlined for me in a very friendly email the previous day. Having been through hurricane Sandy and a recent death in the family, I expected more paperwork would be needed......but it wasn't, Ed knew I needed to bring.After a short wait, Michael brought me to my new car and it was....IS, beyond my expectations. I will speak to everyone I see about Pine Belt, Ed and Michael, there are no words to express my joy and gratitude. Thank you

OLDFOOL

Oct 5, 2014

originally wrote a negative review on being sold services that were not necessary but soon after recieved a call from the service manager telling me it was a mistake with the computer and was refunding $271.93 for the unnecessary sevices so he restored my confidence in Pinebelt and turned a negative into a positive.Ralph Quibley was the service advisor that sold me the unnecessary services and Dan McCabe was the person that corrected it bless his heart.

audreygirl

Sep 29, 2014

My husband and I have always bought or leased very expensive cars. But never have we ever had the service that Pine Belt Cadillac of TR. Best experience ever . I would highly recommend dealing with them. Totally made us feel specialColleen and Jeff Silver

eileen.deperi

Sep 23, 2014

I have been dealing with Pine Belt for several years and they never fail to go above and beyond my expectations. Whether it's a new car or my service experience, I have been treated with the upmost respect and kindness. I have yet to meet a person without a smile or a kind word. I would have to recommend this dealership for anything you need, but especially a new car, they make the experience effortless.

classicmark

Sep 21, 2014

My wife and I spent three days working with Mark Slattery - a great guy - on the purchase of a 2015 SRX. We took test drives, selected options, and had a good experience with Mr. Slattery and also Chris Bruno. We were given a quote on a vehicle that was in stock. The quote was about $350 above my offer, but the ease with which the deal was progressing resulted in our acceptance of the offer. As far as we were concerned, we were buying the car - cash on the spot.But, unfortunately, it was then that Marc Stango got involved. As we were completing the deal, he appeared to take over the sale. The first thing he did was raise the price over $1,000 above what we had negotiated. When I protested, he response was to berate and chastise Mr. Slattery - in front of my wife and I - claiming that he had mis-priced the car. We found this behavior to be rude and unprofessional, as Mr. Slattery, who had greatly impressed us with, was obviously embarrassed by this public humiliation. And, as it turns out, Mr. Stango's allegation that Mr. Slattery had forgotten to add in the destination fee was a lie - the $995 was included in both the MSRP as shown on Pine Belt's website AND ALSO WAS INCLUDED in the TruCar suggested price which, for some reason, Mr. Stango was stuck on. He didn't seem to care that we had already been given a quote, which we had accepted. Mr. Stango was apparently double-dipping on the $995 charge and publicly insulted his staff while doing so. What an xxx!Had Mr. Stango not become involved, my wife and I would be in a new Cadillac. Instead, we're going back to our Lexus dealer. We wanted to "Buy American" this time around, but Mr. Stango blew it - big time. Not only are we going to forego the Cadillac, we will share our experience with anyone contemplating the purchase of a car with Pine Belt Cadillac. Slattery - A+, Bruno - B+, Stango - F (a miserable failure who cost the dealership a definite sale.)

wescindy

Sep 5, 2014

Leased 1st SRX at another dealer and had it serviced at Pine Belt. The service was great so we ended up leasing an new SRX to replace the one that the lease expired on from Pine Belt. Like the experience so much we ended up leasing an ATS to replace our other car.The sales people and the managers were thorough and professional. Also very easy to interact with.Attentive to every need and detail.Really made us feel comfortable.

chinchilj

Sep 3, 2014

Everything was absolutely wonderful. My dealer worked with me patiently and thoroughly until something was able to be worked out! So greatful and can't wait to go back!

Joep6762

Aug 1, 2014

Marc,Ralph and the entire team at Pine Belt are professional, friendly, courteous and most impotantly honest . My first luxury car. For a Cadillac I would not go anywhere else. They gave me the best deal out of the other three local Cadillac dealers in the area by a long shot. The XTS Luxury addition rides like a dream and my dream of owning a Cadillac came true thanks to PineBelt.

silk

May 26, 2014

Today my husband and I purchased for the 1st time a new car at this dealership. From the moment we looked at the car Lou the sales person was so nice and there was no pressure! I hate buying cars,however this turned into a very nice day. Lou was great he wanted to make sure we were happy with the car. The whole staff at PBC were all very thoughtful and in the end we purchased a lovely new car and I didn't even get a headache. LOL!!! Thanks to all the staff at PBC (especially Lou).

larry323

May 9, 2014

I went to Pine Belt Cadillac and was more than pleased I was there looking around and a salesman by the name of Alan walked up to me and he was showing mea few of many cars and he said come with me there is one in the back well there it was the car of my dreams also one that I was sure I couldn't afford this incredible car then Al said come with me then I met an Incredible man that asked Me do you really want that car I said yes but was sure I couldn't afford it be said were going to get you that car and this Gentleman worked on then he went to work and worked intensely call after call never giving up and I still am amazed at what he was doing to put me in that car yes not only did he succeeded in getting me approved for the car I drove off the lot the same day with it, I can't thank Eddie enough for the time and Heart he put into doing this great job to help me I will always be greatful to him he is an amazing man and Pine Belt is very fortunate to have someone that talented I can only say Thank You and God Bless you your an amazing man , Greatfuly Larry Foca

dianelynn07

Apr 28, 2014

Working with Mike and Eddie was such a pleasure! They did everything possible to make sure I got what I needed and went above and beyond to make sure I was satisfied. If you ever need to purchase a vehicle, I would definitely recommend working with these two wonderful gentlemen! Thank you for everything!!

itstwbaby

Mar 3, 2014

Im writing to tell you about the wonderful treatment I received at your Toms River Cadillac dealership. What I experienced was nothing short of fantastic. If you are shopping for a used vehicle, this location is a first class dealership from top to bottom.Ive spent a lot of time researching the vehicle I wanted prior to coming down for a test drive. Shopping for a use vehicle can be a scary experience. However, Dealing with salesman Mike DEspositio was a pleasant surprise. Mike was honest about everything. I found him to be respectful and highly knowledgeable about the vehicle I was interested in. He came across as very personable and considered my needs. Another courteous and respectful staff member I met was Ed Castillo. Ed also made this an awesome, stress free experience. When Ed handed me the keys to my vehicle I know I made the right choice. I will not hesitate to return in the future

Vtolbert80

Feb 16, 2014

I am very pleased with the service I received durning my search for a vehicle. I love the fact that they worked with me and didn't try and for me into a deal that I didn't want, I gave them a price range I wanted to stay in and they went above and beyond to find me a vehicle that not only fit my budget but that I liked.

tkh90

Feb 3, 2014

My new car buying experience was made exceptional due to Nick. From the beginning, Nick asked the appropriate questions to find out my needs and use in a car. Once he found my needs, he provided different options that fit my budget. If you want a guy that is going to be personal and give you a great customer experience, Nick is the guy you want to see. Nick is a great asset to Pine Belt Cadillac. Thank you for a great experience, I love my new car!

jimfar123

Jan 20, 2014

Lied to, mislead, wasted my time. Told them run credit through 2 particular banks only but they ran it through 9. Credit score now lower.

jemann1357

Jan 13, 2014

Made a deal on line then came in to the dealership and everything was exactly as proposed. No hassle at all. No other Cadillac dealer was able to do this deal.

Mgradaille

Dec 12, 2013

We have recently purchased 2 vehicles from Ed he was very helpful and helped us get the best deal even in these bad economic times. I would have to give Ed 5 stars across the board. Well be back and recommend all our friends and family to him.

gusagirl

Dec 4, 2013

My trip to pinebelt cadillac in Toms River NJ was a very good experience i have dealt with Mr.Eddie Castillo once before.He is a very pleasant man,he works very hard to get his customers the vehicle they come into purchase..

Tac5494

Nov 24, 2013

Had a wonderful experience would highly recommend to family and friends. Everyone was very helpful and friendly. I never felt pressured and was very well taken care of.

Xtina74

Nov 22, 2013

This is my 2nd time here and I am extremely pleased with my experience. Not only happy with the service and help I received, I recommended this dealership to all my friends and family. Excellent service!!

Lilmissme

Nov 21, 2013

They did everything they could to get me into a safe and reliable car. I went to them not once but twice for help because of their customer service.

ashyrey86

Nov 20, 2013

I had a very pleasant car buying experience here. Everyone was VERY friendly and quick to help, especially Eddie and David. Also, they were not pushy and I felt very comfortable. I wouldn't think twice to return to this dealership in the future and reccomend them to friends and family. I'm happy with my purchase.

brunod

Nov 18, 2013

Eddie Castillo Helped me and my family get a car when no one else could and he did it without making us feel bad or embarrassed about our credit or the lack of money situation.I will definitely recommend him and his staff, Now I can get back and forth to work. Thank You

Lala2021

Nov 18, 2013

Me and my dad came to the dealership and we received help as soon as we got there. The service was so good that I am referring all my family and friends. Eddie was great he really helped me a lot this was a great experience.

glphillip

Nov 16, 2013

When nobody else wanted to help Eddie was there for us and guided us thru the whole process. He gave us a a good feeling that he kn ew what was doing. After everything was done eddie even called to make sure we were happy with the vehicle and can honestly say there are not to many dealers that would do that he is a great guy as well as his staff.Thank you

sanders123

Nov 10, 2013

Eddie Castillo, what can I say he's the best.. I went back to Pine Belt Cadillac because I brought my Jeep Liberty from them.But I must say I do not remember who service me then. I will truly remember Eddie Castillo and Lou Mocarto. Lou walk me over to Eddie and he was warm and inviting, very professional, polite, understanding, and patient. I ran into some personal problem and issues with the first finance bank. Needless to say they drop me but Eddie did not give up on me. I thought I had to give my dream SRX Cadillac back. Eddie work his magic and got me another finance company...... Eddie Castillo is a awesome representative of Pine Belt Cadillac.As long as Eddie is an employer of pine belt my family and I will always be a loyal customer. Yes, I have refer two other customer to pine belt..Once again I want to thank Eddie Castillo for his unique financial customer service.

lisamarshall

Nov 7, 2013

When I entered the dealership, I felt completely hopeless. I had a car with a blown engine, requiring thousands of dollars of work, limited down payment and a time frame of only two or three days. Eddie worked magic. He was able to find me an immaculate car, loaded, with less miles than my other vehicle. In addition, he negotiated for me so that the down payment was affordable, and my monthly payments actually dropped. Most of all, though, his kindness and desire to help me we are what stood out. I was more than a credit score, I was a person with a story who was in a tight spot. Even though it took more effort and time on his part, he went the extra mile to make sure I would be in a car that was safe and reliable. I have already spoken to several friends who are looking ay purchasing in the next few months. I told them, go see Eddie at Pine Belt Cadillac, he will get you in the car you want with the right payments for your budget. Usually I leave a dealership feeling annoyed, this was the best car buying experience of my adult life. How ironic, because it started out as one of the worst. Thanks Mr.Castillo, chivalry is not dead and you are definitely my knight in shining armor!

Wisebody2

Oct 31, 2013

The sales consultant Alan Befumo was very friendly and made me feel at home when I was purchasing my vehicle. Eddie Castillo was also very friendly and helpful. Both guys are great! I will be recommending this dealership to all my friends and family. Great place!!!!

Topdocmills

Aug 21, 2013

Very knowledgeable sales staff. John was detailed, friendly, and was patient with my many questions re: lease vs own. Test drive was excellent--long route with different road conditions. Followup work with service and parts depts were equally good-courteous and follow-through was super. I will definitely work with them in the future and do my service with them. Cannot say enough about Jon's product knowledge. Financial team was very friendly and efficient.

anthonycoplan

Jul 7, 2013

They were very accommodating to my specifications. very courteous, fair, and Ralph was very honest. I have recommended Ron Simone to Ralph and i will continue to recommend people.

dandareich

Jul 1, 2013

We are so happy with our new Cadillac. Doug Fierro and staff were wonderful and a pleasure!They worked with us and our budget to get us into the car we were interested in.I would recommend this dealership along with Doug and staff to anyone that ask us! Thank you again!!

DJinAC

Jun 28, 2013

Fantastic service! This dealership has a large selection of various trim levels and they work with you to find something you want that is within your means. My purchase of a 2013 ATS 2.0 performance went without a hitch. Jim and John both worked with me and my wife to find the color and trim level until we were satisfied completely. Once I finally decided the exact ATS I wanted with all of the options Johnwent over all of the features in the vehicle. He explained all of the driver awareness safety components and what I should expect the car to do in each instance. He paired my iPhone with the vehicle and setup my OnStar account on the Internet so all I had to do was push the blue button. I will be going back to Pine Belt Cadillac when this lease is up and I personally will not go to another dealership. I have already told all of my co-workers to go to the Pine Belt family of dealerships when they are looking for a new or used vehicle due to the outstanding customer service and easemthe entire sales expirience I just want to thank Jim, John, and Ernie for all of the personalized care they gave my wife and I and look forward to seeing them for my regularly scheduled maintenance.

AdamCass

Jun 21, 2013

Great experience all around. I was looking for a used car and saw a nice bmw online. I contacted the dealership and came in to see it. Mike is such a great guy. Not pushy, very down to earth. I ended up leaving woth the car and i could not be happier about my purchase.

melissaj0425

Jun 21, 2013

Martin was absolutely terrific, from the time I started my search until I walked out the door. He was patient and explained everything to me in terms that I could understand, not the normal car sales pitch. I normally hate the thought of going to a dealership to buy a car, but this was the best experience I ever had at a dealership. The friendliness, not only by Martin, but by everyone at Pine Belt Cadillac made this adventure more enjoyable. I would recommend Pine Belt Cadillac to anyone looking for a no pressure, laid back car buying atmosphere.

ndudek

Jun 21, 2013

HII purchased a 2013 Cadillac XTS recently....I had a terrific experience! from start to finish it was a flawless transaction, could not be happier with the price, customer service and the dealership.....would highly recommend..You would be crazy to go to any other dealership.......!thanksNicole D.

orios123

Jun 6, 2013

I bought my wife new fully loaded Cadillac SRX with all the warranties. I was thinking that their service department would be as good as Mercedes or Audi. The idea was I would travel and she would not have to worry about the car. What a mistake. Taking the car to get serviced has become a nightmare for her. DO NOT BUY a car from this place unless you plan on taking it for service somewhere else. The best part is when they call for a survey and you complain the customer rep person recommends going to another dealership.

GinnyatWHills

Apr 5, 2013

several months ago I stopped into pine belt cadillac to pick up brochures on cars that I might be interested in. Doug Brustman approached me when I entered the showroom. I told him that I wanted the brochures to review at home with my wife, but I was recovering from a recent illness, and wouldn't be starting the effort that I needed to give for a few more months. He gave me his card, and said when ever I am ready to talk, and test drive I should contact him. That was the end of jan., or the beginning of feb. 2013. I was up to the process by the end of march, and went to see Doug. I test drove 2 cars, the ats, and cts. We then sat, and talked. I told him that I wasn't to fond of the 2 cars that I tested. I then suggested maybe I would like the srx, especially since I was coming out of an suv. I told him that I would talk to my wife, and get back to him.Well, I did call him to talk about the srx, and he worked some numbers for me over the phone. I said that I would get back to him. Bottom line is the dealership was interested in my trade. Three years old, in excellent condition, and with very low mileage. (about 6,000/yr) We went back, and forth with a few phone calls, and finally agreed on a price, subject to my test driving the srx when I would be coming back to complete the sale which my wife, and I did in a day, or two. That's some background, and now some details about the individuals involved.jDoug Brustman was cordial, laid back, and not your typical pushy sales person that I have run into over my 34 car buying experience.He read me right, and knew how I wanted to be treated. He knew that I had done this many times, and wanted a stress free deal.Well, he lived up to that at a very high level. Doug worked closely with Jim Corlett (Gen sales mgr) and they did work hard to make me a buyer. I told Jim Corlett that if it wasn't for Doug's approach, personality, and wonderful attitude (and of course the deal) I most likely wouldn't have come back to buy a cadillac at Pine Belt. In my 2 short conversations with Jim Corlett I also found him to have a very nice way of communicating with the customer, and thank him for the deal he was able to work out for me, and my wife. Just yesterday I came into service for an item they had to order. I met and dealt with Chris Brumett (service advisor) He was pleasant, and very helpful, and I look forward to working with him for any future service dept. visits (hopefully only for maintenance, and not problems) Marv G.

darmm

Mar 4, 2013

The personnel at this dealership were very professional. They did not pressure me into putting money down immediately, but assisted me in my search for the car that fit my needs. There wonderful attitudes and professionalism went a long way and definitely drove me to purchase my car there opposed to a different dealership. Highly recommended!!!

MAPLEMOTORIST

Feb 28, 2013

Me and my brother spent weeks researching vehicles online and reviews and at the end of all of that, still had no idea of what I wanted or who we would deal with. Then I got a call from my new best friend Martin. Martin is the type of guy you can trust. I sure had my guard up but he convinced me that if we made the drive out to him, he'd take care of us. To say he took care of us would be an UNDERSTATEMENT! His whole staff, from his top salesman ( who he insisted I work with) to the Finance guy ( who is, according to EVERYONE, supposed to be mean, is actually one of the most genuine people I've ever met) treated me, my brother and my dad like family. You have to meet these guys! They are the absolute opposite of the stereotype. I could not see myself buying any future cars from anyone but these guys! Highly reccomended, greatly appreciated! I LOVE MY CADDY! THANKS SO MUCH GUYS!

Jocalise

Jul 2, 2012

From the moment we walked in everything was great. Hasslefree, Easy to deal with. We walked in to "just start" looking for a new car, (had no idea what we wanted) Your dealership was the first stop (of many planned) and ultimately the last, needed to go no further! Great job Everyone!

SianGreenwood

Jul 2, 2012

Our experience with your dealership was excellent. I would higly recommend to anyone that is looking to buy a new or used vehicle. It was one of the easiest purchases I have ever made. The staff were all very helpfull and friendly. Thank you so much. I love my car !!

jhinds

Jun 30, 2012

I had a wonderful experience at Pine Belt Cadillac because I got the vehicle I really wanted in great mechanical condition! The entire staff were pleasant with me and I would definitely shop here again for my next vehicle.

Sadaniel1885

May 28, 2012

I came in looking to get out of my beat up truck and into a decent sedan. Robert was extremely helpful and we were able to come to an agreement for a new altima, mind you was looking for something pre owned. I walked away paying a little more than I wanted but in the end I'm super satisfied and will recommend to other people.

anemeth

Nov 30, 2011

I rarely write letters of praise; however, I must bring to your attention the outstanding customer service I receive by your sales and credit specialist, Mr. Brad Knorr and his manager.I am, of course, very delighted to have had the pleasure of speaking with Mr. Knorr during my visit to Pine Belt Automotive on November 7, 2011. His professional and courteous attitude, expert knowledge, and patience in handling my specific financial issues were very important to me.I am an eighth grade teacher with twenty- two years of experience working with the rollercoaster emotions of seventy-five fourteen year olds on a daily basis. However, I was not prepared for the gamete of emotions I would personally experience during the process of buying a car with a poor credit rating. In just a couple of hours, I went from calm and collected, to elation, to anxiety, to skepticism, and then finally back to calm and collected. Throughout it all, Mr. Knorr patiently guided me through each emotion, and I am deeply appreciative of his support and assistance. While I know that Pine Belt Automotive is renowned for the customer service it provides, Mr. Knorr went beyond the expectations of a salesperson and treated me with dignity and with the utmost importance.In the past, I felt that car salespersons were not sensitive to my specific financial needs and provided the quickest and most convenient solution in order to make a sale. However, not in this case, Mr. Knorr handled my issues as if they were his own. For that, I am grateful.I am a very loyal customer. I bought my last four vehicles from the same dealer. However, when the need to make a sale took preference over customer service, I decided it was time to go elsewhere. When an organization demonstrates honesty, integrity, and excellent customer service, I thank them with my repeated business and recommendations.Pine Belt Automotive has demonstrated honesty, integrity, and more importantly excellent customer service; my loyalty has found a new home. I enthusiastically look forward to working with Mr. Knorr and patronizing your organization in the near future.Sincerely,Alice Nemeth,A Loyal Customer

ashleyceravone

Sep 8, 2011

The first timeI actually dealt with a dealership that didnt lie to you and helped you get the vehicle you want. I plan on buying another one from them next month!

kingceravone

Sep 8, 2011

I am a military member and have been for the past 14 years. I have been from state to state, dealership to dealership, and have never been more pleased with the way my wife and I were treated at Pine Belt. These salesmen helped me from the moment I contacted them and did not stop until a deal was completed. The managers personnally came and spoke with us to help us out any way they could. Very professional atmosphere with a freindly attitude. I would reccoment this dealership to anyone looking to buy a car hassle free.

chrissy1953

May 6, 2011

I leased my new 2011 Cadillac CTS from Pine Belt Cadillac. I have never been SO SATISFIED with a dealer before. Everything was explained in a forthright manner, and what they told me they could do,they did. No hidden anything. The salesman Doug Fierro was very knowledgable about the product and the programs that best served my needs.HE GENUINELY WANTED MY BUSINESS. The car has been great and has done everything it was supposed to.To anyone considering a Cadillac, which uses REGULAR GAS I might add,Pine Belt is a great place to get one!!!!!!I see these reviews and sometimes wonder what people expect when the shop.My 4th Cadillac and they are priced right for the amount of car you get.

virgo91585

May 4, 2011

I chose this rating because the salesman were extremely helpful, knowledgable, and not pushy like most sales reps. I couldn't be happier w/ the vehicle they got me in to and my payments and apr are manageable. I will recommend Pinebelt Cadillac to anyone looking to purchase a new or preowned vehicle.

ydv

Apr 17, 2011

Read before you consider going there! They gave me a quote over $4,000 more than 3 other dealers, and this was just after 5 mins with the other dealers, instead of 3 hours. They lied to me telling me I could get the car without a cosigner (this is the first car I finance) After meking me drive 82 miles because finally they got my car and again spending 3 hours there, they told me they made a mistake the first time and I did needed a cosigner after all! Two days later my husband (cosigner) and I drove all the way there again after work under a horrific weather (but finally I was getting my car, so I was excited!!!) We got there and the finanacial office had another customer so in the meantime they took me to "my car" to set up on-star and connect my phone to the car. When finally they called us to the office they had put the entire car under my husband's (cosigner's) name instead of mine! This is after I had told them that the main reason I was getting this car is because I wanted to build up my credit, since my husband is the one that always buys the cars...I guess they never listened to me just to the word "deal, I'll buy the car" Horrific experience!!!! I'm afraid to go to other dealers now!

Todd R

Mar 24, 2011

What a hassle free experience. I had my car in for warranty service and had no problems with them fixing my SRX. John and Jason listened to all my concerns and took impeccable care of me and my car. I have had some horrible times in the past at other dealers with other cars. I feel I am good hands now.I have a Cadillac dealer 2 miles from my home and I would take it to this dealer, which is 20 miles away for all future concerns, if any. Thank you John and Jason!

Sunnyrose

Mar 23, 2011

I have purchased a vehicle at this dealership before and have used their service department on several occasions as well. I have found the salesman to be knowledgable. friendly, and very well informed, and was equally satisfied with the service manager and quality of the work performed for me.

hdbill

Mar 18, 2011

So far the best dealership i have dealt with in my 30 plus years of driving. Already have bought 3 cars within the last 10 months from the dealership. From the outstanding salespeople to the service department. Vehicles always serviced within reasonable timeframe, always greeted with respect and courtesy. The pricing of the services are very reasonable and i rather have dealer service vehicles than outside service shops.

heyjin35

Mar 18, 2011

John was professional and courteous. He took the time to explain the service in detail and answered all my questions. I feel comfortable referring others to this dealership for car service. I will definitely continue to use Pine Belt service for repairs.

Jerzisue

Mar 18, 2011

Mr Weddle went above and beyond when I brought my car in for service. He was able to get my parts in in a timely manner and even was able to make sure everything was covered under my warrantee. He was gone for the day one time when I got there and turned arouind and returned to the dealership to take care of me.

jjacob815

Jan 29, 2011

Worst experience ever! They let me take a car when the loan wasn't approved and then to coerce me into a less expensive car. They told me my down payment was non refundable and the only way I could put my money to work was to get another car. I would not recommend this dealer to anyone EVER. I have anxiety attacks any time I go to a car dealer now. Bad Business Ethics and I'm pretty sure the same car they tried to sell me is now at the Chevy lot...4 months later. Buyer beware

tammyestomin

Dec 4, 2006

I purchased a vehicle. I took 1 month for my plates to arrive and when they did no one contacted me to let me know. Even after they arrived I was leaving messages asking about them and no one would ever return my call. When I first puchased the car the interior light and the shifter light did not work. Tarek(my salesman) informed me to bring it to the service center and it would be repaired at no charge. I dropped off the vehicle, then received a call from the service center saying that they were denying the repair.