Port Orchard Ford reviews

M. Hulet

Apr 28, 2016

Michael Titus, our salesman Gary and the entire staff at Bruce Titus Port Orchard Ford made the purchase of our new truck a great experience. If you are considering the purchase of a new or used vehicle I would highly recommend Bruce Titus Port Orchard Ford.M. Hulet

KarenH

Apr 23, 2016

The service and your personnel were fantastic and very helpful. I will continue to have my car serviced at Bruce Titus Ford for the future of my car.

john stretch

Mar 30, 2016

Randy was professional and easy to work with. truck was not as clean as I would have thought after being thru the delivery process. Still I was happy overall

Tford23

Mar 21, 2016

Thanks for going the extra mile and making sure we got our truck the next day. We love our new Ford F-150. Really good service.

2010 ford escape

Mar 10, 2016

Titus Ford checked out my problem (Escape rear hatch latching mechanism) and fixed it within the time quoted to me and at a fare price.

Lovemynewexplorer

Mar 5, 2016

The folks at Bruce Titus Ford gave us a First Class car buying experience! If you're looking for the best deal and the best experience buying your next vehicle, I highly recommend talking with Randy Weir and Michael Titus! They definitely made it worth the extra drive for us coming all the way from the Vancouver, WA area!

RedRocket05

Mar 4, 2016

Great Service Manager (Warde) - great mechanic (David). I like having a Ford dealer so conveinient to where I live and I can trust with my Mustang.

Fuel683

Mar 2, 2016

Power went out at the dealership while I had my car n for service. The technicians went to work the old fashioned way. They put the car on jack stands to change the oil, and had me in and out in less than 40 minutes. That's going above the normal. Most dealerships would have waited until power was back on.Excellent staff! Everyone from sales staff to the service technicians greet you by name. They go out of their way to make you feel comfortable and welcome.I've never had a bad experience in over 5 years of being a customer at Bruce Titus Ford.

Opa

Feb 6, 2016

Bought a used vehicle from this dealer, service has been bending over backwards to keep me happy. Arranged for a rental both times it needed repairs, and followed up with daily calls to keep me updated. Has been less stressful when I don't worry about the how and when, just drop off and pick up when it's done.

Robert Issa

Feb 3, 2016

The service and sales department has for several years demonstrated their honesty, integrity, and a willingness to go the extra mile with excellent customer service. My service manager is Warde Eckert. I can't begin to tell you how awesome he has been with me and my entire family. All six of us buy nothing but Fords and have all our vehicles serviced at Bruce Titus Ford in Port Orchard! Bruce Titus's son is the current sales manager at the Port Orchard store. He is one of the most personable individuals I have ever met and always goes out of his way to ensure your experience is 100% satisfying. By the way, if your going to but a car there make sure you ask for Gary! He's been my personal salesman for the past ten years! You won't be disappointed!

Transit buyer

Feb 2, 2016

Originally there were some issues with the transaction, however the dealership went above and beyond to make everything right. I was very surprised with how much they went out of their way to correct what was wrong. I would definitely recommend them to anyone.

PlzNotDaFace

Jan 19, 2016

They actually care. First impression is the lasting one, and the staff was amazing. I will definitely buy/lease and get service from this dealer in the future.

SamK

Dec 31, 2015

Scheduled appointment online and dropped off as scheduled and then asked to have transmission program updated. Professional service and reasonably priced and done when they told me it would be. I will be going back for the next service.

brian

Dec 23, 2015

Ward was very helpful and went out of his way to make it possible for me to get my car in for repair given a some logistical difficulties on my end.

Sunni

Oct 15, 2015

I shopped on-line for a nice used 2012 Ford Explorer and found one I liked Here at Bruce Titus Ford. From the sales team, to Mike in financing ....EVERYONE was very accommodating and there was no back and forth haggling or sleazy "car salesmen" for lack of a better expression. I really bought with confidence and it was WELL worth my drive in from Tacoma. The entire experience more than exceeded my expectations. I look forward to working with them in the future!!! Sunni from Tacoma...

Elevatorman

Aug 3, 2015

Friendly, professional, courteous, on-time no hassle serviceBuying a Ford is as easy as having it serviced. Local business providing quality service in a small community.

jamesbarr66

Jul 27, 2015

I took my 2013 Ford Escape to be looked at for rough idle and Engine Fault code sometimes atstart up. Rather than fix the problem they cleared the computer and sent me on my way with a vehicle still under warranty that I was unsure whether it was even ttrustworthy to drive. I work for a living and need my vehicle to get to work. I don't think it takes numerous visits and leaving the vehicle with them to fix it. I bought a code reader and was able to get the information they saw from the vehicle computer. I looked at the View Freeze Data which the computer stores when an event happens. It does not set a code though, the info is visible though. I spent 175.00 on a scan tool and another 80.00 on a MAP Sensor. Which solved the issue. Its not rocket science, but they insist on recreating the fault themselves. I would not recommend going here. NOT HELPFUL AT ALL. Refused to reimburse me for the part.

Red dog

Mar 3, 2015

If you live in the Bremerton area you need to make the drive to this service center for your Ford. Small town amotsphere and friendly people. Don't waste your time at the larger dealer. These people really personalize your service.

fns

Jan 23, 2015

Wow,This is the second vehicle I've purchased from Bruce Titus Port Orchard Ford.Both times that I've come in it has been a great pleasure not only working with very pleasant yet honest and professional people. This includes sales finance and service. These are the kind of things that make Ford number one in my book along with a great product. Sales, Kari Fasnacht, Michael Harrison. Finance, Val Cummings. You all are great. I hope this year brings you great rewards.I almost forgot I love the 2014 super cab F150 4x4 I've had a lot of trucks but this one is The best.Happy new year! FJ

chd5572005

Dec 19, 2014

when you buy a used car you're always worried about problems. Well I can tell you with from experience that, with a slight hiccup, they got on it right away and fix the problem. it really wasn't a big deal, and without any fuss or fight from them they fixed it. You couldn't ask for any better experience with a used car purchase.I would trust to buy another car from them in the future, of course if they have what I'm looking for.definitely ask to talk to Steve Scott!

cgarwood

Sep 20, 2014

Took a week to get in. But everyone was super nice. got there early was in and out in about an hour. I even put a application in to work there, would love to work with this staff on a full time basis !!!!!

manuelarina21

Mar 6, 2014

Friendly fast service, honored their quote in the emails. David was great to work with. They stayed late for us. We drove all the way from Covington and it took us about an hour from starting the paperwork to driving off.

katief

Aug 21, 2013

Gary was very friendly and informative regarding car information. We were not able to purchase the car, Gary and his manager did try their best to work us, but, my experience was very good. I would definitely recommend going out there to take a look at their cars. Thank you Gary. Katief

JThornburg81

Jun 14, 2013

I was recommended to Bruce Titus Ford by the USAA car buying service. After exchanging a few emails I went in after I was told by their internet sales consultant, Shawn Clark, that they had "a few new and used Explorers on the lot that I could test drive." I said, cool I'll go and see what they got. I get there, start talking to Shawn, and he does an appraisal on my vehicle. We start talking a little bit and then he starts asking me about how much I'm going to put down for my vehicle, what Im looking to pay, etc. I told him I'd like to see one first ... since you said you had a few on the lot. Problem #1 he says, well we're all sold out of them now (aka he lied to me about having cars I'm interested on the lot, shocker I know). I get ready to leave and he says he can get one there from Spokane by the next day. So I hear him out and we talk about how much etc., and then he goes off to try and get one for me to test drive. After sitting there for a bit I tell him we're leaving because my kids are getting a little bored and I don't want to sit there all day especially if I wasn't buying a car that day. Here comes problem #2, he tells me, "oh you're gonna go upstairs in a few minutes." Upstairs for what I ask, and he informs me it's to talk with the financing guy.... At this point we haven't talked any numbers and I haven't even said I'm going to buy the car. I tell him that I'm not going to buy a car that I haven't even seen before. He gives me a speech about how brick and mortar car dealerships are going away and all cars are going to be bought online. To be fair, this is where I "should" have just walked out never to return but I didn't and that part is on me, moving on... We talk some more about some things and about specific features this car has to have (like will the car seats) and he agrees to them, puts it on paper and says if the car doesn't meet these, then the deal is off. I had also asked if the vehicles came standard with a towing package and he told me clear as day "the 3.5L does which is the one you're getting." To me, that sounds like if he's lying he's buying so I'm fairly happy at this point. We go and talk to their financing guy Scott Chryst. Finally get to talk some numbers and we come to a price I can agree with. He tells me an interest rate and I tell him if you can get that interest rate with Ford Credit (I have a long reputation with them and they have always treated me very well so I wouldnt mind sticking with them) that's fine. I also tell him, if he for some odd reason can't get it with Ford Credit, let me know because I was already approved for a loan through USAA with that interest rate (this will come into play later). We sign papers, everyone's happy the car will be delivered within the next 2 days.Fast forward one day, get a call from the dealership saying that the car will be ready at 6:30. My son has a tee-ball game at 6:00 so I go to that and my wife goes and picks up the car. Now we come to problem #3, the car isn't ready at 6:30, it isn't ready at 6:45 and it's not ready at 7:00... Finally sometime shortly after 7:00 the car is ready after the detailing job was cut short by the sales person doing the delivery. My wife is in a hurry to pick my son and I up from his tee-ball game that has been over for over half an hour. She tells the guy doing the delivery that she doesn't have time for him to do a "demo" of the vehicle and the guy asks her "can you put on the survey that I did the demo so we can get a good survey?", and that would be our problem #4. These guys are all about lying, and they'd rather bribe the customer (very poor bribe at that) to get a good survey than just simply doing a good job and earning the marks on the survey. Finally my wife is able to pick me up close to 7:45 and I find out that there is no towing package... #5, Shawn lied to me again... starting to see a trend. I figure we'd take care of this one tomorrow, like maybe they would do the honorable thing and install one for us. We get home, put the kids to bed and go outside to play with our new toy and to set up the Sync services (we had a Ford before so we know about and link the service). Come to find out, Bruce Titus Ford is pretty much the only Ford dealership in the world that doesn't offer the Sync services complimentary. They did offer to reimburse me for the $60/ yr for 3 yrs, but at this point I'm just not wanting to see these people again. Another discovery (problem #6) that we made during this period, was a real bone head one if you ask me, instead of getting a Ford Explorer manual with the vehicle, they gave us a Ford Focus manual. I know they are similar vehicles (sarcasm) but that seems like a pretty stupid mistake. Anywho, what would a good car dealership do? My guess would be they would either send the correct one, or hand deliver it. However, Bruce Titus Ford is not a good car dealership and their solution is for us to spend the time and gas to go get the correct manual from the dealership (I think that qualifies as problem #7 even though it was the mutant offspring of problem #8).Back to the towing package thing, good ole Shawn being the nice guy he is, offers to help us find a place that will give us a good price on having the towing package installed (problem #9, Shawn's lies run rampant and will cost you the discounted price of $350). After that, we get our problem #10, again my wife is asked to bring the survey to the dealership in person in an effort to "bribe us to give a good survey", again they'd rather "bribe", if you can even call it that, for a good survey than just do the work to make it a good car buying experience.Well that was my crappy experience with them. I did end up sending Shawn an e-mail about the things I was displeased about, but he didn't respond. He did however add me to his mailing list, and sent me a couple invitations to sales events at Bruce Titus Ford. Oh yea, there was one more problem (#11) that I actually found out about today. Remember how I told you that I would let them find me financing through Ford Credit and if they couldn't for some reason to tell me so I could use my own financing? Well, as it turns out, Scott went ahead and just financed my vehicle through TD online bank without ever contacting Ford Credit (I called Ford and they confirmed this and my credit report didn't have any hits from Ford Credit).

loved019

Nov 22, 2012

HORRIBLE!!! HORRIBLE HORRIBLE!!!! not worth the drive. I called about a ford edge a week ago that i found online. I called and spoke to RICKI (RICKY) he said ya we have it still. I told him that i lived about 1.5 hours away taking the ferry so it better be worth my time, well i headed that way and becuase of the traffic i didnt make it there and turned aroudn to head to bellingham i had a exam at school. So i finally have a day off work, i called said id be there n 1.5 hours ( i was only 30mins away(i didnt want them to start the car and warm it up-it was used)) so when i called i asked for ricki " hi i was wondering if u still have the ford egde. why yes we do i can see it from my desk right now, come on down :) " i got there 30mins later and i cant find it on the lot, he cant find it on the lot.. he comes back to me after talking to his manager and says " so i have good news!!! if u came here last week when u called it would have been here and it could have been yours, bad news is it went to auction 45mins ago" i then procceded to tell him i called 3mins ago and he told me he saw it... DO NOT ASK FOR RICKY. HORRIBLE SALES!! HORRIBLE

emaul1241

Jul 20, 2012

I would like to commend Gary Lowery of Bruce Titus ford in Port Orchard, for an excellent job in helping my wife in getting the 2010 Escape she wanted. His experience and professionalism coupled with his understanding was above reproch.

Beth Mullins

Jul 8, 2012

Greeted me as I drove up. Very friendly with a good sense of humor. Personable. Followed up with a phone call to learn of my decision. Sale representative and manager listened to what I wanted and researched and found the color and interior I wanted vice talking me into a color that was on the lot. Felt no great pressure. Took good care of me.

jonbayley

Mar 24, 2012

I took a truck in response to a letter for their "vehicle buy back" program. The letter was deceptive, and the price offered for my vehicle was more than $10,000 below the price promised in the letter. Of course, the fine print contained a few loopholes, but I had no idea they could squeeze that much money through a loophole or two. I drove 40 miles and wasted two hours. I should have known better.

AbusedCustomer

Feb 27, 2012

WORST experience I have ever had car shopping! The general sales manager (Steve Gould) was rude, unprofessional and drove away a possible sale. He began the conversation with me arguing about KBB price only to find what I was saying was correct, to which he responded "oh, weird". Then he berated me about my credit and shoved the potential loan at me telling me that "he wasn't making money off of this, only the bank was" and that "no one will ever offer me as good of a deal, if I don't want it I can take a hike". I mentioned that I had in fact seen better deals (Ive been looking for 2 mo. and have done a LARGE amount of research). He then stood up from his computer and challenged me to get on there and show him these "better deals". I stated I didn't see any point in arguing with him and promptly left. I felt that Steve immediately pegged me as a naive first time buyer and had not expected me to do research. I truly felt that he was biased against me for being a woman and that my experience would have ben very different if I had not gone in there alone.I would also like to say that I DID find a better deal (20K miles less, 1 year newer and 1K cheaper at Larson in Puyallup). Thank God I didn't let their condescending employees bully me into purchasing a crap car (the car I drove had soft brakes and felt like it needed major work).

av8tr_jj

Nov 26, 2010

We love this dealership! My wife and I had been searching for good used SUV for weeks with no success. We felt that most of the cars on the lots were overpriced and did not represent very good values. We were referred to Bay Ford by a friend and are we glad we were. The sales staff was extremely knowledgeable and helpful without being overbearing. We felt like they really cared about our needs and understood our budget! The sales transaction was efficient and painless. We got exactly what we wanted, for the price we were able to pay. The SUV was a very good value. Since the transaction, the dealership has been extremely effective in the follow up to our purchase! They strive for happy and satisfied customers. Thanks Bay Ford

stevenancy

Jan 18, 2010

I recently had to buy a replacement for the car i drove to death.I buy and keep cars until they die.I really do not like buying cars, because I dont like salesman and i would rather put the money to use a more productive way.I shopped other lots in person and on the internet i am cheap i bought at Bay Ford because they had the best price without a bunch of B.S to get that price.the Lincoln Navigator i bought is great everything i will need for the next ten years.The salesman Shawn Clark was great i went to see the car 5 times before i bought and never felt like i was being SOLD something he had good knowledge wasnt pushy and seemed like he was ready to help not just sale me something.I had a good experience and am glad i bought from them.Steve Stone

bobbreon

Aug 24, 2008

This is a positive review so if you're looking for a tale of a really bad experience you'll need to look elsewhere. Bay Ford and I just closed a tremendous car-buying experience. We got off to a shakey start because of my misunderstanding of a comment made by a lot attendant that resulted in me leaving the premises. I had contacted them by email the day before so they called me the following day to set up an appointment. I told them what happened and they asked me to give them a second chance, that was not how they treat customers. This is the 4th vehicle I bought from Bay so was in fact surprised by my initial contact. It truly did turn out to be that I took his words to mean something completely different than what he meant.Kathy, the person who first called me was very helpful. She put me in touch with Gary who then worked the deal. Kraig (the owner) came by just as we were finishing the details of the sale and remembered me from 4 years ago when I bought a vehicle from them. I purchased a used vehicle and wanted some cosmetic items taken care of as part of the deal. Kraig immediately said yes without a second's hesitation. Ed handled the financial end of the deal searching for the best possible loan rate. Everyone was very friendly, courteous and professional. This was a very smooth transaction. I knew what I was looking for and wasn't pressured into buying something I didn't want. They were patient with me when I wanted a few days to think things through. I recommend this dealership to anyone reading this review. Buy here with confidence, you won't regret it.