Premier Chevrolet Buick GMC reviews

Mark

Aug 21, 2016

I always have a great experience when I visit Premier. I have purchased several vehicles from Alan. He has helped me in every way. I have know Alan for May years, and he always make me feel at home when I visit. All the staff are great. I purchased a jeep here recently, and it is what I have always wanted. I told Alan and he kept texting me every time a jeep came in until the right one come in. Now I have the vehicle of my dreams. Thanks Alan, John, and Thomas. Wouldn't purchase from anyone else.

Amy & Sherri

Aug 16, 2016

My wife and I each got a new car last week thanks to the wonderful people at Premier Chevrolet! Tyler and Shannon were fabulous! The whole team treated us wonderfully. We tell everyone if they need a new car go see the awesome folks at Premier!

Sherri & Amy

Aug 16, 2016

Shannon and Tyler were an awesome team! Everyone there worked great together. I was looking for a specific car and they were able to find it and have it there within 48hours!

Acadia

Aug 15, 2016

My experience with premier is always great. Have the best Salesman ever. Purchased several vehicles from him and he always takes the best care of me. I text him and he will even schedule my service appointments. He makes sure I get what I need and is not pushy. Makes me feel like part of the Family. Calls to check up on me once in a while. His Name is Alan. When you visit Premier Ask for him if you want a great purchase experience. When I go in for service he is always there with a smile and greets me. I work with Mike Swain in service, and he has always treated me great as well. Thanks Alan And Mike

Sharon

Aug 15, 2016

Spoke with zack about a used car. He was very informative and helpful. Called me back within a timely manner. Was very helpful. When I decide to trade I know where to go.

Curtis

Aug 14, 2016

I had an awesome experience when I purchased my 2500 Truck. I worked With Alan and he is great. He is very knowledgeable of the trucks, and let me test drive a couple trucks before I made my decision. He took me all around and showed me all the vehicles. He even showed me the service area, and introduced me to everyone in service. After spending a lot of time with him, he had me work with Kenny. Kenny is the salesman that finished up my paperwork after I decided to make a purchase. I didn't even know Alan was a sales manager. How cool it that for a sales manager to take time out to help me. Kenny was great and helped me in setting up my vehicle wit blue tooth, and went over all the new features. Awesome experience. If your going to purchase Ask for Alan and Kenny what a great team.

Tara

Aug 14, 2016

Alan was the best salesman, he made our experience wonderful and went above and beyond. Premier has my business forever now!

Kurt2500HD

Aug 13, 2016

Alan Taylor made you feel like a friends other than a customer if your looking for a good deal their is no one more hard working to get you the deal you want more than Alan.

Payton

Aug 13, 2016

First off I'd like to start off with the wonderful salesman I had Alan Taylor. He greeted you with a friendly smile and a hand shake asked about what we were looking for and he would above and beyond to find the best for us to fit our need. He he also offered refreshments and things as well while we all know that buying a car is a bit time consuming. I find that was a nice thing to do when it actually isn't necessary but it just goes to show how much he cares about his customers. Thanks Alan for all you have done. This was not only our first but our second purchase from him and must I add I'll be back for sure just because of him and the great service he provides. I would also like to include Mike Swain. He is the customer service manager he is great to work with, provides great service, and takes great care of your vehicle

C Hart

Aug 12, 2016

I have purchased several vehicles from premier. I must say they have been very professional and polite. I only trust working with my salesman Alan. Alan always goes out of his way to make sure the sales experience has been about my needs he is not pushy. He also responds to my text to schedule my service appointments. He is great. Ask for Alan when you go here. Thanks Alan your the greatest. CH

Daryl

Aug 12, 2016

Wow! That's all I have to say. I am 40 years old and when I needed my first ever vehicle premier was the place to come! So friendly and overwhelmingly polite. Wow. I have never had such better service in my life and it's all thanks to you guys. Christopher got me what I needed when I needed it the MOST. I'll definitely be referring him to my son Richard. Really sold me as a buyer! Thank you guys for everything you did for me, I'll never forget it! PREMIERE CHEVORLET FOREVER

Jimmy

Aug 12, 2016

Wonderful experience from the moment I was greeted by Chris. Initially acknowledged me as I arrived with such a great attitude. Greeted me as if he cared that I was there and professional about everything. As nervous as I felt about buying a new car, Chris thoroughly got to know me which helped me decide on what car to buy. He knew everything about the product we were looking at which also helped me decided on a new vehicle. He helped lower the payment to what I could afford and it worked out better than I thought it would. I love my new car and will continue to stay with Premier. Overall I enjoyed buying a new car thanks to the wonderful salesman Chris, who was as helpful as ever and had such a great attitude. As for the other employees, they were all friendly with great attitudes. I've never felt so comfortable about buying a new car. The entire experience at Premier was exceptional.

Candace

Aug 11, 2016

Great customer service every time! They really work hard at giving you the best possible savings for your new vehicle.

Charlene Moody

Aug 11, 2016

Ernest was awesome . Went to look at cars, no rushing. Very professional, courteous individual. I recommend this dealership to everyone that want to purchase a vehicle.

Danica Rogers

Aug 11, 2016

Great experience overall. Justin Pratt was very knowledgeable and helpful. He really knew the product. They got me financed for the rate and term I wanted when no one else could.

Heidi Rogers

Aug 11, 2016

My husband and I are thinking of buying a new car. Your salesman Justin Pratt was very helpful! He was extremely informative,honest and very respectful!! We will definitely buy a car from him when we come back.

Jason Thomas

Aug 11, 2016

Robert Bishoff was the best salesperson we ever had I would recommend him to all my friends and family.

Mickey Lemley

Aug 11, 2016

I bought my new Silverado from Justin. He was very helpful from answering questions to ordering the extras for me. I told him upfront several weeks before not to push anything or he wouldn't make a sale, needless to say he made his commission. I had a bad experience with a salesman here before that caused me to buy elsewhere but that salesman is no longer here. As of now I believe I will be back for my next vehicle. We'll have to see how the service department does when they put on all the accessories I ordered!

claiireG

Aug 3, 2016

We were looking around, looked at mid state Chevrolet, closest dealer to us, I was told about Premier in Morgantown and went up, took a test drive, Kenny was very helpful, patient and polite, I had questions! The overall experience was very good, everyone very friendly. Went up the next day and purchased a vehicle.

Angry Chevy Owner

Jul 27, 2016

Run, go anywhere but premiere chevy in morgantown. You will pay thousands more than you should. Don't believe a word they say when buying from them. If you have any vehicle problems premiere chevy of morgantown will not help you at all, and will blame it on you. It will be worth the drive to just deal with somebody else.

GeorgeNSandy

Jul 21, 2016

We worked with Kenny Hammond to iron out a deal on a 2016 Colorado. Great to deal with. Very professional and extremely helpful! We traded in our 2009 Chevy HHR and were looking for a truck that would suit our needs better. Kenny listened to our needs and found a vehicle that worked perfectly for us. He also did everything he could to make sure we drove off the lot that day with our Colorado, working with us to get a price that worked best for us. We will definitely be returning as customers in the future.

beatty_ralph

Jul 17, 2016

The service that I received from this dealership was very good. They are very polite people and will help you find the car to fit your liking.

Windyknob

Jul 1, 2016

Completely mislead by F&I. Was told could not use our local credit union at the dealer for financing as they were considered a third party by our lender. Was offered a 4.5 APR on a 759 FICO from Ally and was told it was a great rate! Went to our CU and received a 2.7 APR saving over $3k over the life of the loan! Vehicle detail was very inattentive to their work and had to redo car multiple times. Sales staff was the highlight of our experience... But based upon other local dealers I would only rank sales performance as average.

Dave

Jun 30, 2016

For several days, Premier ran full-page ads promising 20% off Impalas.Employee Felicia also phoned us with this promise and repeated it in our conversation with her, prompting our visit. Saleslady Shannon was very pleasant but was overridden by a business employee who located anImpala with the color and packages we wanted (at a dealer in VA) but declared contradictorily that it was not available at even close to 20% off.Premier prevaricated

Red SUV

Apr 3, 2016

I worked with Robert Bishoff as a salesman. He was very informative and helpful. I went to look at a new SUV and drove it home that evening. Robert explained how to setup Onstar and other features of the vehicle. I have a lot to learn and if I have questions I am sure Robert will be helpful.Marilyn

ChevyTrax

Mar 31, 2016

I was originally nervous to start looking for a new vehicle because I had never done it before. At Premier, it felt like a different experience than at another dealership I went to. Everyone was friendly and helpful and I didn't feel like they were trying to talk me into anything. As a bonus, I even got to test drive the car without an employee riding shotgun! When it came time to talk numbers, they were transparent and helped me see all of my financial options. I ultimately got to drive home in exactly what I wanted for a price I was comfortable with. I really can't think of anything that would have made the experience better!

Thankful

Mar 31, 2016

I was very happy with my salesman, Robert Bishoff. Robert took his time showing me the features and answering all my questions. He made the purchase of this vehicle a very good experience. This is the second vehicle I purchased from Premier, when the time comes for another vehicle, I will go back to Premier. I would recommend Robert and Premier to anyone wanting to purchase a new vehicle

Frustratedcustomer

Mar 17, 2016

I must refute the response made by Mike Swain of Premier Chevrolet in Morgantown, WV regarding our truck they serviced. Number one the truck that my son drives, who attends West Virginia University, had broken down in Ohio and the top of the motor was worked on by a Chevrolet dealership there. It's 2 hrs from where it broke down in Ohio to Morgantown, WV. We live 2 1/2 hrs. from Morgantown in Pennsylvania. If Premier had a problem with the work done why didn't they call that dealership to discuss it. We had the remaining warranty on the truck which had not yet expired plus GM had given us 2 additional years for the motor. Mike Swain did not talk to GM to have our repair covered since we were already covered. When GM tried to call Mike Swain he would not answer phone and he and some other employees just laughed. My son was standing in front of Mike and I was on my cell phone with my son during this incident. The lack of professionalism amazes me. Yes I did tell yell at Mike Swain due to my continued frustration with his attitude. During one call I placed to Mike I asked to speak to Charles Six who I asked if he was standing next to Mike, Mike stated he was then he hung up phone. I'm appalled by their actions. I wonder if the owner, John Cognac, knows about the behavior of his employees or does he condone it. My husband talked to Charles Six this evening regarding the rental car fee from a rental company because they could not give my son a rental car because he wasn't 25 yrs. old and my son needed a vehicle while Premier was working on his truck. They had initially stated they would pay for the rental car but my son would have to pay for the underage fee of $20/day which was $120 total which my son paid. Now they won't pay for it. This is the first of many lies they made. Charles Six also stated they "DID NOT" have to work on his vehicle. Why did they...they could of said they wouldn't work on it and we would of gone to another dealership in another town. At one point while they where working on the truck my husband asked them to push it out into the parking lot and we would have it towed somewhere else....Mike Swain said they couldn't do that. Tonight Charles Six told my husband they should of pushed it out of the shop and into the parking lot and we could of had it towed elsewhere. More lies which is it. Wish they would of done it. Unbelievable..... Another instance I made Mike Swain mad and he told my son if we didn't quit calling him he would keep vehicle another week. I was on the phone with my son while Mike was stating this to him and yes I heard it. What, he was going to hold our truck hostage. We were told by friends to get the police and go get the truck. Maybe we should of. Upon further research I have found so many dissatisfied service customers (check out ones on Premiers Facebook page) it's appalling. I have never in my entire life experienced a dealership like them. I hope I never do again. Oh and on the invoice it stated they would never work on our truck again. I laughed so hard I cried...really...you think I would want to come back, I would never take any vehicle to them. We did file a complaint with GM customer service. I'm convinced that GM doesn't care what this dealership does, even though the customer service representative stated if Premier didn't call her back it would reflect poorly on them..that's a joke, it all boils down to the mighty dollar. Also the rewiring of the wiring harness was a joke...talked to a couple repair shops and they stated they have never heard of such a thing. Premier should of replaced the wiring harness not repair it. That was a $500+ repair. Friends suggested because my son was a college student they were just jerking him around. They were. It took Premier over a week to get the parts to fix the truck. I could of bought them and driven them to Premier faster then what it took them to get them. My suggestion is always do your research before you patronize a dealership, it would of saved us a lot of frustration and hopefully it will save another customer from having to go thru what we did. I will be filing a complaint with the Attorney General. Maybe it won't do any good but maybe it will.

cornel

Mar 9, 2016

They been very helpful shannon be calling about vehicle that fit my price range.

Customer

Feb 15, 2016

AVOID THIS PLACE AT ALL COSTS! If I could give them 0 stars I would. I was experiencing erratic oil pressure and a check engine light in my truck. I dropped it off on a Friday morning. I get called telling me I need a new oil pressure sensor and the harness needs "repaired." Although this sounded bogus, I agreed to the work. My mistake. I started the truck Saturday morning to a check engine light and low oil pressure. That proved to be a $513 waste of money. I went back to speak with Charles Six who informed me that they would look at the truck first thing Monday morning. Monday I drop the truck off and thus begins the game this dealership likes to play. The truck then goes under warranty work. From this point on I receive no updates unless I call or make personal visits. It took them multiple days to discover that the oil pump had gone bad and that the connecting rod bearings needed replaced. This could have been done in a day at any other shop. They also inform me that there is metal of all sizes in the oil pan, but they assure me that "IF" the oil filter did its job that no other damage was done. They also said they wouldn't tear it down as it wasn't necessary. Really? Any metal in a motor is sign for concern. It then took over a week to get the parts necessary to "fix" my issue. OVER A WEEK! I could have ordered the parts myself and delivered them in person in much less time. All the while, I'm being told that they are working on my truck and it will be done soon. This was a lie. At the beginning of the second week they tell me the truck will be done Tuesday. Then on Tuesday, it magically becomes Wednesday, then Thursday, followed by Friday. They had my vehicle for 12 days on a repair that could have been done in 5 or less by a more competent shop. Unfortunately, I was stuck working with these idiots thanks to the warranty. During this whole process the dealer ignored calls from the GM Senior Representative who was helping me. We know this as she attempted to call, told me that Mike Swain wasn't available, yet I was standing right in front of him while he laughed and joked with the other employees. Every time the senior representative tried to call Mike Swain or Charles Six they refused to answer. Messages were also never returned to the representative as well as any information she received was from me. We had to block our phone number just to get someone to answer as they screen their calls. We watched the secretary do this numerous times while at this dealer. They even hung up on me once when I asked to speak to Charles Six, who happened to be standing by the phone at the time, which was confirmed by Mike Swain and a click as the phone was hung up. These guys are cowards who are afraid to do their job and have absolutely no customer service skills. Premier Chevy should enroll these guys in one of the many customer service courses that are offered around the country. They have a lot to learn. They even threatened to make the repair take longer as we became more persistent about wanting the vehicle back. Seriously? Threatening to make the repair take longer! NOW THAT IS CUSTOMER SERVICE. This process led to the exchange of some profanity, but when you're driven to the level of frustration we had to deal with, what do you have left. GM proved to be useless as well as they let this continue. They stated that there is nothing they could do. I guess this is how they want their brand to be portrayed. GM even refused to repay me for the useless $513, because "I authorized the repair." This dealership takes the cake for the absolute worst, and most frustrating one I've ever dealt with. Mike Swain and Charles Six are UNPROFESSIONAL, RUDE, and above all, COWARDS! Do your jobs! This experience led me to purchase a Ram truck. I had the vehicle for less than 24 hours before I kissed it and GM goodbye. My family has had numerous Dodge and Chrysler vehicles and we have never been treated anywhere near this poorly, ever. I will never go back, and I will never own another GM vehicle!

brenda

Feb 13, 2016

We Had a GREAT experience with the Salesman Kenny Hammond, they truly work to make your experience a comfortable one. They aren't a pushy kind of dealership...and they helped us with information about leasing we had no clue about before that in its self even helped us out a lot. We would you recommend to go and check Premier Chevrolet Buick out in Morgantown WV....and ask for Kenny Hammond, not only is he a great salesman but he served our Country and for that we want to THANK YOU FOR YOUR SERVICE!!!!!Happy Customers, Keith and Brenda Murphy:)

Janet

Feb 1, 2016

We purchased a 2014 Buck Enclave from this dealership the Monday after Christmas. It needed some touch up paint, we asked to have it GE certified, and splash guards installed. They were very compromising when it came to making the sale but have lost my confidence in follow through after the sale. Mike from service was EXCELLENT to deal with. After realizing our sales associate and the general manager had failed to keep us informed of the progress with our car, he made sure to call with updates. It's now been almost 2 weeks since we picked up the car (and more than a month after the sale) and I had to call again to see where the certification paperwork was. We were promised to have it the same week we picked up the car, and promised again today to have it by week's end. We'll see!! Will no doubt ever go there again to buy a car, certainly not going back there for service, and would not recommend any of my friends to go there.

Sarah

Jan 25, 2016

We had a wonderful experience at Premier. Just as storm Jonas was moving in and the snow was coming down steadily, Charles Six and Thomas Mathew welcomed us in to the dealership, despite the fact that they were closing early and already had the lights turned out. These two gentlemen were gracious and personable; they didn't make us feel rushed even though the weather was getting bad very rapidly. There is no doubt in our minds that with employees like Charles and Thomas, the dealership will thrive.We had a memorable experience and will gladly recommend Premier to friends and family members!

bad customer realations

Jan 15, 2016

Had to drive to Morgantown, WV to WVU Hospital lab for blood work which is next door to Dealership. Called 3 hrs. before appointment to see If they could do State insp. of vehicle. ( New Car Purchased car 3/23/2015 new.) 50 Miles round trip to home. WV inspection good for 1 year and they had it only for 10 month sticker. Vehicle has less than 8,000 miles on it and I was told to busy for service. Didn't do walk ins. Stopped by after appointment with Hospital and spoke to New Car Salesman who we purchased car from. Didn't know but got manager and was told that was WV Law that had to have inspection sticker when car was driven on to lot. New Cars are covered by dealer plate while driven by customer on test drive. I told them we would take care of this and as we left dealership was followed to car and told give them keys and I will have it done in 1/2 hour. We had insp. done here at Grafton but my complaint is when vehicle is delivered to customer at date of sale it should be reinspected and have new sticker for 12 months because my car set there for 2 months and I have seen others there for longer periods than that. Sticker will not be changed unless customer request it. Nice Car but terrible dealer !!!!

Christine

Jan 8, 2016

Robert was a great help when trying to decide on a first leased vehicle. I would recommend dealing with him as he was patient and provided information that was needed.

Christina and

Jan 2, 2016

The staff was very attentive to our needs without being pushy. Took time to allow us to look and make the right decision for our family.

JKramer

Dec 22, 2015

I was extremely satisfied with my purchasing experience at Premier. Robert Bishoff greeted me as soon as I entered the lot to begin my search and was very informative as I had many questions. Premiere also worked with me so that I could stay within my budget through the financing process. I highly recommend Premier and I highly recommend speaking with Robert Bishoff. I love my new Equinox!!!! Thank you Robert Bishoff.

Sobrien

Dec 2, 2015

I would recommend Mike Hogan to anyone buying from Premier. He is the nicest sales professional I have ever worked with when buying a new SUV. Anyone going to Premier, make sure you request Mike Hogan!

Grub on the Run

Nov 27, 2015

All went well, sales staff was enjoyable to deal with during the car buying/leasing experience. Everyone I had met at the dealerhship was pleasant. We first went in to just see what they had in stock came back a week or two later found the car I was looking for and made the deal. Starting with Nithan (sp?) Gerry Raymond, Mike Hogan, Shannon, and the finance representitive forgot his name.Tom,

Acct5309

Nov 24, 2015

If the follow up service is as good as BARRY COX, this will turn out to be the best auto purchase experience ever! Thought I would test drive and go on looking, but made the purchase immediately. Barry Cox is friendly and exceptionally pleasant. The same for financing arrangements made with Thomas. Absolutely, I would recommend Premier!

sunstroke

Oct 18, 2015

Completely Satisfied, Worked within our budget . Thanks to Barry Cox. Trying our first lease, Hope it works out . If it does ,we will upgrade next time.

wv03

Oct 16, 2015

It's not often you find folks who are courteous, respectful, and willing to help you get the vehicle you want at a price you can afford. I would recommend anyone looking to buy a new vehicle to visit the folks at Premier Chevrolet.

Breacher67

Oct 9, 2015

I went in to shop intending to price other makes and models. The service and price offered made any further shopping unnecessary. The salesman I dealt with, Kenny Hammond has gained Chevrolet a new customer. My previous brand has seen me buy 8 cars from them exclusively. Now it will be Chevrolet's turn to earn that loyalty and respect. They are off to a great start. I have rarely left a dealership with an experience that would make me want to wave at my salesman in town and say "Hello". I would walk up to Kenny without hesitation. I am satisfied customer that will not fail to use Premier in the future.

Crystal1984

Oct 7, 2015

we took my car in knowing how upside down I was. Max took the time to work with me and got me into a newer car than what I had. They even took time to make my 2yo daughter happy!

SC

Sep 27, 2015

They treated us like family. Adk what we were interested in then showed us, no high pressure to buy. Gerry Raymond took time the next day to call and adk about our experience and answer some more questions that we had.

jcar3500hd

Sep 15, 2015

.asked what I was wanting then showed me around. Found the truck I was looking for and was able to make a very good deal. Everyone was very polite and helpful would tell anyone to give them a try

Andie

Sep 11, 2015

In the past, I have never looked forward to buying vehicles, dealing with dealers, nor salesmen, but WOW~ I had a wonderful, and great experience, which just wiped out all of the past dealings with other dealers. I would travel the distance, again, just to deal with them. They worked very hard at negotiating the price "for me," and NOT "against me," nor "for them," and that made the world of difference! Excellent facilities, and they have a great place to relax and wait, if you need to. Through my experience, it seemed every person that works there were willing and ready to do above and beyond what they needed to do in order to help you, even if you are dealing with another salesman, my comfort seemed to be their concern. And I do feel, Kenny Hammond, the salesman I dealt with, was great, and did above and beyond what was expected. It was a shocking and well rewarding experience, and I couldn't thank them enough. I would highly recommend them to anyone looking!

Steven and Betsy Riley

Sep 11, 2015

Max Black was a great sale person. We went from test driving a Yukon to switching our minds to a truck. He didn't get upset just switched gears with us. He made sure everything was as simple as possible fitting around our schedule with work . Will definitely use him again to get our son's vehicle come summer. You rock Max!

Josie B

Sep 10, 2015

Currently own a Traverse that is under warranty. We contacted Premier to have a head gasket repaired. They were not even able to provide information about our warranty and would not make an appt to look at the car for 30 days. We called another Chevy dealership in PA - they were able to tell us all about our warranty, what was and was not covered AND able to look at vehicle within 48 hours. This is the second time (less than a year) we have had horrible service at Premier. The 1st time we had parts recalled. We were told that the car was ready when we picked it up it was only AFTER I asked we were told they didn't have the recall parts in stock - so basically nothing was done to the vehicle. What a disappointment Premier is.

satisfied

Sep 9, 2015

Mike Hogan was the very knowledgeable of the vehicles I was interested in. He was a pleasure to work with and the dealership was very professional in the way they handled things.

V Six

Aug 31, 2015

This dealer is really nice. The facility was all new and very clean. I started out in service and while I was waiting, Gerry the sales manager spoke to me. He asked how I was doing and if my car was getting reapired. He asked me what kind of car I drove and how I like it. I told him it was a 2009 Malibu and I had thought aboout maybe getting a new one. He asked me some questions and said he thought he had a car that I may like. Long story short, I ended up buying the new car. This dealership is so friendly and nice. I am going to tell all my friends. Thank you Premier!

roofuslucky

Aug 18, 2015

I took my vehicle to have a ABS light serviced. They diagnosed it as a driver side speed sensor wiring harness gone bad and quoted me $500 and some change to fix it. The part cost $40 brand new at a local auto parts dealer and took me 30 min to install. I can not stress how inappropriate I feel their quote was.

cmartin

Aug 14, 2015

My wife and I couldn't have asked for better service than what we received when we purchased our Tahoe from Premier GMC! We were openly greeted by Mike Hogan with a smile and a handshake who showed us a few vehicles. Having to leave, we returned later only to have Kevin Davis assist us as Mike was very busy. You couldn't have asked for better, more courteous, service than what those two provided. No pressure, and thoroughly knew their products. I highly recommend Premier.cmartin

km411

Aug 12, 2015

I was looking for a car last year. I purchased one from a less than reputable dealer. I had had it with the car and the dealer. I started looking for another car at the beginning of August. I had tried 2 other dealers and it was a no go without a large down payment. I had been looking at different dealerships online. I emailed Premier on the 9th. I received a phone call on the 10th, made an appointment to go in and went in. I met the sales manager and he introduced me to my sales person. I didn't know exactly what I wanted other than a smaller SUV. He showed me a blue Equinox and I took a test drive. When we got back, I went in and started the purchase process. I had to leave in the middle of it. When I got back, everything was ready for me to sign. My salesman came back and asked me to please get insurance for the vehicle. I was absolutely dumbfounded when I was told I was approved to purchase the vehicle with no money down. The payments are a little more than I hoped because of my credit situation. Being approved with no money down was more than I hoped for. I would definitely recommend Premier to others.

Timothy

Aug 12, 2015

I enjoyed my experience with Premier the salesman Max Black was excellent and made the experience great service the next day was excellent as well thank you for Premier!

mimihegi98

Jul 31, 2015

I'm so happy we were treated poorly at Team One Chevrolet. Gave us a chance to reach out to friends. Premier came highly recommended. So very pleased we bought our new car here! Your team is amazing! I couldn't have asked for anything more. You all are pleasant and friendly. Job well done and we are extremely satisfied! Will recommend your dealership to others! Thank you so very much, you will have our future business too! Mike and Heather

jtrivett

Jul 19, 2015

We were shopping for a used vehicle, we stated our situation and they promised they could get us where we wanted to be on payments. It started out as a good experience. I was reluctant to even deal with them again, we bought a 2007 GMC envoy off of them and when asked if it had been wrecked they said it hadn't come to find out it was wrecked. With this visit the staff was helpful till I called them out on a car booking for less then it was priced, the salesman and the manager was very rude. Through out the process they would leave us setting while they disappeared. All in all it was a terrible experience and I would not recommend this dealership at all.

brittanysines

Jul 18, 2015

I was treated VERY well at Premier GMC. They worked with me very well on getting the payment where I needed it and made sure I was getting the exact car I wanted. They showed me all the features of the car that I was unfamiliar with. Very friendly faces and people to work with! I will definitely be making my future purchases with Premier GMC!

dhammack

Jul 13, 2015

Clay was one of the most helpful, patient, and knowledgeable employees I have dealt with in a while. Thanks for ALL your help. If I had any doubts Clay made me feel at ease. THANKS AGAIN

Ed and Brenda

Jul 4, 2015

Our truck buying experience was one of the most enjoyable experiences we have had. My wife and I feel that Mike Hogan is very a knowledgeable and trustworthy professional. We visited the dealership with the intent of just "looking" and were given an offer that we could not afford to pass on. Also Gerry Raymond and Charles Six treated us with great care. Mike and Gerry presented us with the offer in a fair and no pressure manner which was greatly appreciated. We highly recommend visiting this dealership and Mike for your further car purchases. Most importantly we are extremely pleased with our truck.

2015 Traverse

Jun 23, 2015

My wife and I recently purchased a used 2015 Chevy traverse from Premier in Morgantown. David Babel was our salesperson and worked extremely hard to make our deal happen. Hes a fine young man and is a pleasure to talk to especially if you have a sports/wrestling back ground. We are very pleased with our experience.

dwhall32

Jun 23, 2015

I recently purchased a new Camaro from premier and my salesman was David Babel. He was great and very nice to work with!! Awesome Salesman!

Dietz

Jun 22, 2015

I was very impressed with the knowledge of the staff. I was comfortable treated very well they made the whole truck buying experience easy.I will with out a doubt recommend your business to all my friends and family.

ProudNewOwnerOfAnAcadia

Jun 8, 2015

I can't say enough about Premier!! I spoke with Mike Hogan, a salesman, who pointed me towards an Acadia at a very reasonable price! He was very knowledgeable and extremely helpful! The manager, Gerry, was also extremely helpful and worked with me to get a monthly payment I could afford! And Thomas, the finance guy, was also very knowledgeable and was willing to work with me and my budget as well! I wouldn't go anywhere else!

TerrainFan

Jun 3, 2015

As a return customer, we were pleased again with our experience. I cannot tell you how many staffed offered their assistance. Very pleasant people. Thank you! Loving our new Terrain!

Jackie B.

Jun 2, 2015

My husband and I purchased a Chevrolet Volt from Premier and had a failure of the breaking system at 11,000 miles. Upon taking it to the dealership, their service manager informed us that they had no Volt tech and hadn't had one for 6 months. This would indicate that they didn't have one when they sold the car and never bothered to mention it. Without one, they wouldn't touch the car. Instead of offering to have the vehicle towed (which is exactly what Chevrolet did for us, free of charge, with a different vehicle to drive) and offering a loaner, they said there was nothing they can do. "Thanks for coming in." - deal with it yourself was the service we got after purchasing the car from them. Given the fact that they have two more Volts on their lot and will soon have new Malibu Hybrids arriving, any customers considering a purchase fro this dealership may be happy to know before hand that you will be on your own if you ever need service.

ahender53$

May 28, 2015

They were very helpful and worked with me to find my perfect car and keep me at the budget I wanted. I would definitely recommend them to my friends and family.

Angel

May 26, 2015

Mark Vanatta is a highly recommended salesman. Very CourteousVery AttentiveNo pressure at allAll about our needs and finance. My family and I were in and out of the dealership in 3 hours with a brand new showroom SUV.Thanks again Mark,

impalaguy mo95

May 21, 2015

Greeted by Gerry Raymond(sales mgr) and Chris Matala(sales rep) and found to be very friendly and helpful in answering our questions. The majority of my contact was with Chris Matala and I found Chris to be very helpful answering any questions during the test drive and processing period. No pressure during the entire time. on 18May15 proceeded to apply for transfer of Pa plate to my new vehicle. Notary advised a certificate of origin was needed. She contacted Preimer and spoke to an unknown subject who advised the certificate would be send in 30 to 60 days, She also advised the person was very rude on the phone, I was not advised at the time of sale it would take that long to received the necessary documents to finalize Pa transfer.

ctbo1

Apr 23, 2015

The best thing about buying my new truck was they listened to what I wanted helped me find it and then got the payment where I could afford it. They was nice and patient and knew everything about the vehicles on the lot.

jsly304

Apr 18, 2015

The guys I worked with went out of there way to get me financed even though I was not in an ideal situation and had way less than perfect credit. They worked had to help me flip my trade and end up with a reasonable, dependable vehicle. I definitely plan on returning.

imhensley

Apr 15, 2015

After two days of searching for the right vehicle, with the help of a very nice, patient knowledgeable salesman Mike Hogan I finally chose the GMC Terrain.Very clean dealership. Thanks everyone at Premier that had a part in my purchase..

lovin the traverse

Apr 9, 2015

Just leased a Chevy traverse and I couldn't have asked for a better salesman or dealership to have dealt with. Mr. Hogan was very patient and knowledgable. The other few gentlemen that helped were amazing also.

happywithnewcar

Apr 8, 2015

I have never been car shopping before, so I don't have a lot to compare to, but I thought it was a quick and easy process and I got exactly what I wanted. Gerry greeted us after just a few moments of looking. I had done some online shopping and knew what car I was interested in, but I tried to keep my poker face when Dave came out to talk with me. I didn't feel I needed to haggle on the price because I thought it was very fairly priced with low miles and all the bells and whistles. I test drove the car,he sat me down, crunched some numbers, traded in my run-down car, and I drove off the lot with my shiny new chevy cruze after just a few hours. Dave provided excellent customer service by answering all of my questions and helping me through the whole process. He has followed up with me and has assured me he is there if I have any questions or concerns with my new purchase.

JohnD

Apr 3, 2015

I went there today (Friday) at 2 o'clock. I was very serious about buying a Traverse or Acadia. I waited for more than 20 minutes in the lot and never saw a salesperson (they were definitely open). I drove away and am going to take my business someplace that wants to sale me a SUV.

lostsoul30

Mar 31, 2015

Very helpful and informational. great knowledge on the vehicle and all the options. very willing to do what it took to find us the car that we wanted. safe to say i'll be back to buy my new truck in a few years

angiebabe

Mar 24, 2015

I must say our experience buying a van from Premier GMC in Morgantown, WV was simply the best. They treated us right in every way. The price was right, our trade in was right, and they treated us right. I truly recommend them to anyone wanting to buy a new or used vehicle.

Rick

Mar 23, 2015

Mr. Hanna,I'll start with waiting at the front desk as the salesmen laughed and joked in an outside office while the only thing at the front desk was an empty chair. Before this, I had been in email communication with Kenny "the terminator" (I'll get back to that) the previous day to make things easy and efficient for when I come to the dealership. During the email conversation, I let Kenny know what vehicle and payment I was looking for. He stated "you're sitting pretty right now". Upon arrival and waiting, someone finally got Kenny and we check out a Denali because he could "get me close to the payment" I was looking for, much to my surprise. I test drove, went inside (while listening to the other salesmen joke and make fun of the "terminator" while he never heard them) and gave my information and signed/initialed documents. Then got interrupted by another salesmen as he and Kenny talked about where their plates were and who took them. I can honestly go on and on right now but I'm running out of room and patience. So, a long story short, the "deal" that I wasted my time and your salesman's time was approximately $200 more a month than what had been falsely promised. The salesmen thought I was nuts for expecting something cheaper, especially when going with an SLT. My past experience with Harry Green was exceptional and they actually worked with the customer to get them a good deal while they still profited, unlike your salesmen. In comparison, I still can't fathom how they can do that but your dealership can't.I traveled from Katy to your dealership to have an enjoyable experience purchasing a vehicle instead of going 15 minutes away to Exit 132. I'll never make that mistake again and intend on not letting anyone else do the same.Thanks,Rick

JbS25

Mar 20, 2015

First off the truck was what it was. NICE. Customer service was impeccable, everyone was proffesional and very friendly. The salesmen I dealt with was really helpfull and honestly the ideal sales person to deal with. We journeyed across the vast lands of Morgantown to find a pnc worthy of pulling the funds for this fine piece of American machinery. I would just like to say that Max was the best xxxx salesmen I have ever had to deal with and that everyone should take a piece of this mans tactics. Thank you to all the people at Premier Chevrolet for your assistance in finding me the most appropriate vechicle. Hey price was a little steep but all in all this is America and you're not just giving vehicles away. If you do though please CALL ME. Best Salesmen in all of the land hands down. Also the finance team was very helpful and intelligent. Great dealership, great buy.

4-wheel drive required

Mar 11, 2015

My husband and I selected a car from Premier's website. I requested a quote and soon heard from the internet sales department. I scheduled an appointment, however, I arrived early. My scheduled salesman was with customers but had another salesman take care of me immediately. The car had been moved up front for me to look over without having to wander around in the lot. The salesman was knowledgeable and careful to answer all my questions. It was a split sale between 2 different salesmen since my scheduled salesman was not immediately available. Both men worked together, a rare find in the sales world. I drove in with a car which did not meet my needs and drove out with my choice of vehicles. Thank you Premier sales team. You made my day.

Shalene

Mar 5, 2015

Very poor customer service. Salesmen and managers do not return calls. Salesman Kenny did not know his product. We felt like an inconvenience to them. Financing option are limited even with great credit. Left there feeling like we made a deal with the devil. Very very disappointed with the entire process.

Tom Rodd

Mar 3, 2015

I called and made an appointment and then a special trip and left the car off to have some recall work done on my 2009 Pontiac Vibe. They did not do the work, and said they needed more parts to cover other recalls on the car as well, one an airbag issue. They said they would call me and reschedule. They never called. I called them three times over several months, each time speaking with another service person who promised to call me and schedule the work Never happened. I called GMC and now am trying another dealer. A big and unsafe pain in the neck, really annoying. Quite a contrast to the TLC I get from a Subaru dealer. I would avoid them.

Spike

Feb 27, 2015

they left a funnel in the valve cover after an oil change and the filler cap left on the battery tray. After leaving a message, (they wont answer the phone) it as 3 hours later before I got a returned call. Another time after 2 messages I am still waiting 3 weeks later about 4wheel drive service and the transfer stuck in Auto. Did I get a call back, NO. They will also no honor certain private discounts. Do I recommend this dealership? NO Go to Team One in Oakland!!

Stan in Morgantown

Feb 25, 2015

I purchased a 2015 GMC Acadia Denali from Kenny and found both Kenny and the Sales Manager Gerry a pleasure to work with. I'll be back in a couple of years when it is time to trade again.

Stan in Morgantown

Feb 24, 2015

I purchased a 2015 GMC Acadia from Kenny and found both Kenny and the Sales Manager, Gerry a pleasure to work with. I'll be back in a couple of years when it's time to trade again.

Jkl1013

Feb 10, 2015

I had an appointment for 1 pm and I showed up at 12 30 pm just to get there early. I spoke with Josiah told hima weird noise was coming from my back passenger tire, a piece on my door just broke that morning, and a oil change. I SIGNED a paper saying what all will be done with my car. They said an hour it will be done. Finally at 3 pm I called and called. Finally Roberta answered she transfered me to someone's voice mail. I hung up called back several times she wouldn't answer. My husband called and she answered his phone call.. she then went to tell him I never brought my car in, then to say they lost my car, then to say they forgot all about my car.. they finally delivered my car at 630 pm. And the foot was still never fixed. .. it is now 3 weeks later and I'm still waiting on my part that they said will be there in a day or two.. this is absolutely the worst service department ever.. the employees are RUDE! ! You would think the owner of the business would do something. But I guess he enjoys having a horrible business environment. Do not bring your car here... drive to clarksburg!! Very friendly and they bend over backwards to make things right for you! !!!

Robert

Feb 10, 2015

Our overall experience with this dealership's sales department will keep us from ever dealing with them again in the future. They get the sale, and that is it. No customer service at all. Brought up concerns after the sale, and they continually lie and refuse to return calls. I really don't understand how this dealership expects to stay in business if they continue to use this group of salesmen.

jwork

Feb 9, 2015

Worked with Chris, Nithin and Gerry on purchasing our 2015 Acadia. They were friendly and professional. I would recommend to anyone in the market for a GMC.

mat5592

Jan 24, 2015

I had an excellent first car buying experience here. Kenny and Max were very friendly and answered any questions that I had. I would certainly recommend them to others in the market for a car.

meggy.dk16

Jan 13, 2015

My experience was great! With the help of David Babel and Nithin Appani I purchased a 2012 Chevy Cruze, great salesman very kind and helpful!! I would recommend this dealership because they do what they can to help you find what you need and do what you can afford. :) Gerry Raymond was also very helpful.

jscott84

Jan 6, 2015

Had a very good experience buying a new Traverse. Our salesman was very friendly and helpful and there was absolutely no pressure. Would highly recommend.

Long trip

Dec 22, 2014

I contacted the dealership about a used vehicle I was interested in. I made them aware that I would be there the next day to test drive this car and that I was making a 3 hour trip one way. When I arrived the car had not been looked at by the service department despite being on the lot for more than a week. After I purchased the car I had to wait for it to be "checked over" and cleaned even though I had given them 24 hours notice of my arrival. Very disappointing. I had to drive my new car home in the dark because they did not make any preparations for me even though I drove an extensive amount of time to shop with their dealership.Also, my credit was run without my permission. The results were handed to me without me even knowing what they were. An hour later when I was in financing to sign loan paperwork I was asked to sign a slip giving them permission to check my credit. I had arrived with a preapproved loan from a bank and my credit should never have been run at all. Shame on them. A few miles away from the dealership on my way home, smoke started coming out from under my hood. I had to pull over on the interstate to discover that during the oil change, the service department had spilled oil all over my engine and not wiped it up. On further inspection, all of the other fluids under the hood were either dangerously low or non-existent. This included clutch, brake, power steering, windshield washing and antifreeze fluids! I had just waited for my car to be serviced! Then, I noticed that, despite the new inspection sticker on my windshield, I had a low beam head light out and my windshield wipers were not functioning properly. For a week I have been getting the run around with management about making this right and servicing my car. They promise to call back and never do. Apparently the service department doesn't fall far from the management tree.Buyer beware.

Tyler

Dec 17, 2014

I recently purchased a GMC , my experience was great, everyone there was patient and willing to work with me to get me a new truck, i was a little disappointed that they weren't able to take my trade but i was glad that i was still able to purchase the vehicle David Babel was an excellent sales rep and was very professional and he was honest with me and my wife and did everything that he could do to get us into a vehicle by the weekend. Alan Taylor Was also Very Honest and professional.

Michael50158

Dec 13, 2014

Robert Bishoff was extremely helpful, an excellent salesman. This is the third Buick I have bought from your dealership. I have always been a very satisfied customer. Thank you so much.

mikey2jeep

Dec 6, 2014

Happy with our new truck and the buying experience at Premier was excellent! Great staff! Knowledgeable and accommodating. Would definitely recommend checking them out if you are in the market for a vehicle.

Kayla Giles

Dec 4, 2014

After having a bad experience at another dealership while trying to find a pre-owned vehicle. All of the staff that I worked with a Premier were extremely helpful and and willing to work with me on my limited budget!

bbraunwv

Dec 2, 2014

This was my first time dealing with Premier Chevrolet so I was very apprehensive working with someplace I was not familiar with. But from the time I made the inquiry on the Internet until driving away with my new 2015 Malibu we were made to feel very comfortable with this dealership. Will recommend to friends and family. Everyone I encountered was very friendly and helpful. From Eric in the Internet department answering all the questions I had before I even got to the dealership. Then Eric turning me over to Mike Hogan. Mike is very knowledgeable about the products offered at the dealership. Mike provided great insight into the features of the vehicles and available options. He made me very comfortable with my decision. Also want to thank Michael Zalesky for sealing the deal in the Finance department. Great job Premier Chevrolet!!!!

CJCallahan

Dec 2, 2014

I recently purchased a new Chevy Traverse. I had the best experience at Premier. Max Black was a the best car sales I have ever dealt with. He was fair and transparent throughout the entire process. The facility is top notch, while their prices on new cars and trade-in values were exceptional. I will definately go back to Premier.

Smo672005

Nov 23, 2014

Dave babel was really helpful during the whole process. He kept in touch over weeks to let me know when the vehicle I wanted had arrived. He was very knowledgeable about the vehicle and explained everything. He really helped getting the price of the vehicle where I needed to be. I wouldn't buy another vehicle from a different salesman. Michael zalesky was very helpful with information on the warranties. He did an excellent job explaining everything and did not try to pressure me into purchasing a warranty I didn't want.

rsmoore

Nov 18, 2014

My husband and I decided to take a trip around the Premiere lot this past Saturday to see what they had available in the used car line-up for a reasonable price. We was in the market for a good used SUV but didn't expect to find anything within our price range. A very polite salesman "Mr. Robert Bishoff" approached our car and I rolled down the window to tell him what we was in the market for. Without hesitation Mr. Bishoff was checking with his manager and located us a vehicle in no time at all. He was very pleasant during the test drive and we shared many of the same interests in farming and we enjoyed hearing about his cattle. He was undoubtedly one of the nicest and most polite sales representatives that we have encountered in a very long time. We test drove the car and purchased it with no hesitation. Only complaint is that the buying process takes way too long to complete and this is by no means a fault of our sales person. We are enjoying the car and absolutely love it!

rmcelrath

Nov 17, 2014

Thanks Kim for coming to the rescue when I needed another car. Thanks for taking the time to explain everything and showing concern for my situation. The purchase was a good experience and I would recommend Kim and Premier to anyone who needs a vehicle!

A. J. Brown

Nov 15, 2014

I have been shopping for a Heavy Duty Truck for over a year and what I wanted has been very difficult to locate anywhere. I make regular trips to Morgantown and check Premier's lot every time I visit. I had plans on ordering the truck with what options I wanted in the near future. A military veteran and returning home from a ceremony at Arlington on Veterans Day Tuesday, November 11th, I stopped in Morgantown for fuel and took the time to drive by Premier's lot once again. Low and behold they had a truck on the lot with all the options to include the color I have been wanting. I ask to see David Babel, the sales associate I initially spoke with some ten months earlier. He was very helpful and quick to respond. A fantastic closure to a great Veterans Day. David had intentions on getting the truck ready for us to take that very night. I, however, ask him to get the truck prepped and hold it with the proper credentials and went back and picked the truck up three days later Friday, November 14th. David had everything ready and within minutes I was driving away in a brand new 2015 GMC Denali. Thanks David!

ajbrownjr

Nov 15, 2014

Dealer took very good care of us during the purchase. Only comment I can offer as a future improvement for those Pennsylvania out of state purchasers is, Premier needs to find a way to have a local PA dealership perform a state inspection on the purchased vehicle in their behalf for the customer. As an out of state customer, WV tags and inspection is put on the vehicle initially. When your PA tag is processed and put on the vehicle, the customer is responsible to get the vehicle re-inspected and pay for it. I personally just purchased a $64,000 Truck and have to pay for my first PA state inspection, now come on, really. Everything to this point was great, but the principal of this needs reviewed. I think this is a better business opportunity, Thanks!

Chad Morrison

Nov 15, 2014

Great experience. Went in looking at an Acadia but fell in love with the Traverse. Kim helped us get the car we wanted. Will definitely go back!

cwahs

Nov 15, 2014

Thank you David Babel for helping me find my new 2015 Pearl White Equinox I love everything about and more. Thank you again Cathy & Bub Shaw.

mistyhawkins

Nov 10, 2014

Oh my goodness, where do I start. I can not put into words how much I appreciate David Babel, Thomas and Gerry. They worked so hard to put me in my 2015 GMC Terrain. I was in a really bad situation and they rescued me. Premier Chevrolet is the greatest car dealership ever. Thank you so much David!!!

sammurphyx3

Nov 8, 2014

My 2014 Buick Encore is the perfect addition to the family! This was the most pleasant experience I have had purchasing a vehicle. Mark Vanatta took time to make a bad situation with my current vehicle and loan into a positive situation, all around. My faith is restored in people and I no longer believe all salespeople are crooks. No buyers remorse here! Thank you.

mahelmick1

Nov 7, 2014

Went in looking to upgrade from my wifes current vehicle if finances allowed and Robert and Mike made it possible. Everyone involved worked hard to get my wife her new Chevrolet Equinox and at payment I could afford. Thanks for all the help. Hope to see them again for my new truck.

Brownhusband

Nov 6, 2014

Car that I purchased was grossly misrepresented, we had to take it in for service 5 days after purchase and the sales department was rude about it but the service department was really great with trying to rectify the situation

gpmoser

Nov 3, 2014

My wife and I had been talking about replacing our 2008 Buick Enclave for 2 or 3 months. I received an email from Amy Smith on October 28 about our interest in purchasing a new car and about the incentives being offered. I was in Morgantown on other business and decided to visit Premier to scout the inventory on hand. While wondering the lot , I encountered Mr. Dave Babel. What a pleasant surprise. He was very friendly ,courteous and professional when he asked me if he could help . I told him exactly what we wanted- a white diamond tricoat Buick Enclave. But no such car was on the lot. But to his credit, he checked his shipping manifest and found the vehicle we wanted was on its way. We debated about buying an unseen vehicle. But in the end and with his expertise, we walked out of the dealership having purchased our dream car. Thank you Dave Babel.

Shari Shunk

Nov 3, 2014

My husband and I found Dave Babel to be a great salesman with which to work. He made a what is usually an anxiety-filled experience very pleasant.

Upset Customer!

Oct 29, 2014

I got an good deal on my vehicle however I was very unpleased with the way they handled me. To get the "deal" I had to drive from Clarksburg to Morgantown at 7:20pm after my son's football practice with three kids on a school night. So I went there to sign and pick the vehicle up! Then I get there to find out I had to turn around and go back to Morgantown the next day to get the inspection sticker because they had not done that yet...So they inspection went so well they didn't even catch that the rear wiper was on upside down!!! So I had them fix that. Then they never sent the invoice to my bank like my husband adbvised them to do so they could get the check so I had to drive this vehicle with dealer tags for a few days until they got the check and again drive back to Morgantown again to switch tags. Three trips I had to make that could have been prevented had they done better service and cared more about their customers. So the FULL tank of gas they gave me was now mostly gone because off the extra trips I had to make from Clarksburg to Morgantown!! Then the next weekend I go to do a quick sweep in the vehicle to get leaves out from drving it. The detail cleaning they do for you....they did NOT do. There is gum stuck on a rug in the back seat, there were three gobs of gum I cleaned from under a seat, not to mention dirt and marbles and trash under the seat! Then I wiped off the dash to see how clean it was...dust! I bought a 2014 vehicle from them!!!! This is the service they give??? WOW! So if you go to guy a car there, you better inspect and be careful!

haley664

Oct 25, 2014

We just purchases a new vehicle today! What a great experience, nothing better then working with someone so easy to talk to and knowledgeable as Dave. Dave took the stress out of buying a car and turned it into a great time. He was able to accommodate everything we wanted and needed in a vehicle with a great deal! I would recommend him and this dealership. We will be back for our next purchase!

Nester1982

Oct 25, 2014

Mark Vanatta was my sales representative and he did a fantastic job. He was knowledgeable and helped finding a car that was for my need.

dean.swaney

Oct 10, 2014

We purchased a 2012 Buick Enclave in December 2012 and the buying experience was so so at best. When service is needed absolutely horrible. We had a DVD Player installed when we purchased the vehicle by the dealer. We have had trouble with the DVD player so we have been trying to make an appointment since July of 2014 to get it looked at because the company who installs the DVD player is only there certain days. We had to take the vehicle back for recalls and about 2 weeks ago we made an appointment for yesterday to have it looked at. They had 2 weeks to get ready for this and told them the video was cutting out. Went out of our way to drop it off Wednesday night and when we got it back today Friday the recalls were taken care, but nothing was done with the DVD Player. We now have to make another appointment, which couldn't do that today because nobody would get back to us after we were told they would. I will never purchase anything from this place again if that is how the service department is ran. I am very disappointed in the way customers are treated after the sale.

krisnpeters

Oct 10, 2014

My husband and I have purchased two vehicles from Premier, now: a Chevrolet Cruze in 2011, and a Buick Encore this year. Even before that, my family has been consistently buying vehicles from Premier for years. The customer service has always been excellent, and the sales reps are friendly. Our salesperson this time was Dave Babel, although we also initially worked with the internet sales team. Everyone we worked with was friendly and knowledgeable. Overall, we've had great experiences with Premier. That's why we've developed a brand loyalty not only for GM, but for this specific dealership. It was worth driving in from Virginia to buy from Premier rather than take a chance on another dealership.

dering

Sep 21, 2014

As usual an excellent buying experience. Dave Babel is up on the latest innovation from Chevy. Some innovative trading and negotiating was required to obtain the wanted vehicle, but persevere,they did. This is my second diesel truck purchase from premier and I'm sure it,s not the last

jjones_167

Sep 19, 2014

My wife and I visited Premier and were greeted by David Babel on the lot. From the start his friendliness and easy going demeanor were very apparent. He presented the vehicle I was interested in very well and he was very knowledgeable of it's features and options. We really love our 2007 Silverado 1500 LTZ Vortec Max and Dave worked to great us a great deal. I can honestly say Premier has very friendly and accommodating staff. If my family or friends are in the market for a new or quality used vehicle go in and see Dave!

Bruceton

Sep 12, 2014

I really love my 2015 Impala, it's great to drive. Mike Hogan, with some assist from other Premier staff members, made sure I got the features I wanted. Mike spent a good amount of time making sure I knew my new car, for witch I'm grateful. Thanks Mike!!

kskepi1

Sep 12, 2014

Kim Wilfong was my salesperson, and did a fantastic job! She was very personable, and explained my new vehicle in good detail. She answered all the questions we posed to her. Growing up as the daughter of a GM dealer, I am very aware of the ins and outs of the car business, and how important the sales team is. Kim is a great salesperson, and I'm glad she found us wandering around the parking lot looking for my "retirement vehicle."

B-Walls

Sep 11, 2014

Premier is a great dealership! We just recently purchased our 3rd Brand New Vehicle from them! This time we had the pleasure of working with Robert Bishoff, and he was wonderful from the very first time we spoke with him. He was very helpful and knowledgeable, and answered all of our questions. We told him what we were interested in buying and he made the buying process very smooth! He told us about rebates and incentives on the vehicle we was interested in. He was very patient with us while we decided which vehicle to buy and which color. We would recommend Premier to friends and family who are looking to buy a new or used vehicle!Thank you again from The Walls Family

Majed Al Ali

Sep 10, 2014

Great Dealership , so friendly and top quality costumer service , special thanks to Mr Mike Hogan , made my purchase so smooth and comfortable .Even after purchasing my vehicle the I still get the same high quality service .

Amy malone

Sep 8, 2014

Great experience, good selection, friendly staff, went above and beyond. Decent price willing to work with us on time. Offered to feed us cause it was late.

CanaanAngie

Sep 2, 2014

Kim Wilfong and the Premier Team did a great job working with both me and my daughter! We purchased a used truck and a used Mini Cooper and our sales experience was really pleasant. I appreciate the professionalism of the entire dealership.

aflynn85

Aug 30, 2014

Thank you Team Premier Chevrolet Buick GMC! We planned to look at the truck we purchased yesterday with the hope of being able to drive it off the lot. Mike Hogan led us through the features of the truck, he is very knowledgeable about the entire line of vehicles Premier offers and was willing to answer all of our questions. He and the team made us feel welcome, encouraged questions, gave us time to evaluate our options and was upfront about how best to work a truck payment into our budget. Thank you for everything! Oh... The new facility is beautiful, if you are in the area and in the market for a new vehicle be sure to go to Premier. We are very happy with our purchase.

bobbatton

Aug 27, 2014

With the help of David Babel I was able to purchase the best truck available to date in my opinion. Very easy to work with and get results in a short period of time. Also the friendliest staff of a dealership I've been to. Thanks again I will most likely choose Premier for my next truck.

Annie26508

Aug 25, 2014

Thank you Matt Bargerstock for your kind smiles and your charming personality when Delbert and I purchased the PT Cruiser today. It certainly is nice to walk into a dealership and have everyone there speak kindly to you and do all they can to work with you. We will be back again someday, I am sure. This was our third time buying from your dealership, and in all honesty, I can't imagine going anywhere else. It's like being with "family" when we come there. THANK YOU again!!!! Sincerely , Ruth Ann Moats

WVPTMD

Aug 25, 2014

I began looking for a vehicle about 2 months ago and Molly made sure she found exactly what I needed. When she felt the right vehicle was in she connected with me and she was right. She really listened to me and was spot on with fulfilling my needs. She was superb! The dealership was fair and ethical in their dealings with me on negotiation and trade-in. I would recommend Premier highly.

KEJ

Aug 24, 2014

I just purchased my third vehicle from Premier and I will no doubt return when it is time for the fourth. Everyone that I dealt with was great. Molly our saleswoman was so very sweet. I feel like I walked away with a new car and a new friend. Michael tried to make the paperwork as painless as possible. Alan and John spent as much time as was necessary to make the deal happen for me and my family. They made me feel like my family was part of their family. Plus, I appreciate having Mike Swain, Margaretteanne and Lee in Service. I wouldn't want anyone else taking care of my car.

Kambers1

Aug 23, 2014

Premier is a wonderful dealership and my family and I have made multiple purchases from. David was very knowledgable and nice. My husband and I would definitely be interested in doing future business with him.

Dane1028

Aug 22, 2014

Great dealership best one me and my wife stopped at they work with us until everything felt right price,percent and style of car everyone should go see mike hogan at premier nices car salesman I have met never once felt pushed into anything thanks mike for helping us out so much

huntercvh

Aug 22, 2014

Excellent service. We are very happy. Not a worry if we made the right decision. Mark put our mind at ease. Very happy. And we will be a return customer.

Jessica fitch

Aug 22, 2014

The experience my husband and I had at premier was by far THE BEST!!!! I wouldn't go anywhere else for a car! Great service very friendly atmosphere. I will always refer people to this dealership. five stars hands down. Thank you mike hogan for getting us in the car we wanted!

Marigoldpat

Aug 22, 2014

It took some time but a search for color and features of Camaro model I was interested was completed. Salesman, Mike Hogan made it possible. So far I'm pleased with my experience.

Matthew Bargerstock

Aug 14, 2014

Sales person was very nice and informative. Very friendly, and not pushy.

AmberJ

Jul 26, 2014

Matthew Bargerstock was a terrific salesman. He was patient and work with us to get us the vehicle that would meet our needs and budget.

CHEVY FAN

Jul 26, 2014

OPEN AND HONEST ABOUT NUMBERS, GOOD VALUE ON THE TRADE IN VEHICLE

Elwood Toll

Jul 25, 2014

very satisfied with my purchase of the Buick Encore from my Salesman Mark.

kathy L

Jul 15, 2014

Garth Joseph was very professional and personable and made the buying process smooth and friendly.

nancyshay

Jul 15, 2014

very helper with everything and sales professional was helper with all paper work and the peoples who work with you was very good with everything

Garth Joseph

Jul 14, 2014

My sales person was very helpful and informative Very polite and answered every question I asked and gave me help in every area I asked about. He was very patient and friendly. I would hope to have him again if I were make another transaction at Premier.

BumbleBee

Jul 11, 2014

Experience at this dealer is unlike any dealer I have ever been to before. D. Fernandez and Max Black were WONDERFUL to work with and helped me get into the car of my dreams! The process was quick and they worked with me to ensure that I could get the car I wanted at a price that I could afford. The facility is brand-new and everyone was very friendly, from the time I got out of my car to the moment I drove off in my new car! There was no pressure to buy and all of my questions were answered. I highly recommend this dealer to anyone in the greater Morgantown area looking for a vehicle. Ask for D. or Max!

chel

Jul 3, 2014

The sales department is very friendly and helpful. They are willing to make great deals. They make the buying process quick and easy. They make sure their customers are happy and comfortable.

travis rowe

Jul 2, 2014

fast easy process very nice people to deal with would recommend to other people nithin appani was very helpful would ask for him when you come in.

Heather

Jun 30, 2014

Garth Joseph was very enjoyable to work with, very friendly and worked with us on getting what we needed. Would def go back.

nitin appani

Jun 29, 2014

great service sales person is very good worked well with me helped me I buying car

JRC2014

Jun 28, 2014

Robert was fantastic. He was friendly, honest, and very helpful. He made sure to meet my needs, and I would come to see him again. :)

David S Groves

Jun 27, 2014

Buying car was not as stressful as I thought it would be. Nithin Appani was a great help to my wife ad I.

afoster75

Jun 24, 2014

Everything about this car buying experience was wonderful. Bought a new Silverado one day, and so impressed with the professionalism and excellent service that we returned the next and bought a GMC terrain. Our sales professional, Nithin Appani was excellent and a true asset to the dealership. He was knowledgeable about every car in stock and even vehicles that were not GMs products. I would recommend this dealership to any one trying to pay low prices. The GM smart lease is an excellent product and selling point. So, if you are close to Premier GMC/Buick/Chevrolet, stop by and see these folks.

Juanita ware

Jun 22, 2014

over all very friendly and professional. Very pleasant atmosphere to work with. Nithin, Tom Hanna and Tyler are wonderful

kristen

Jun 21, 2014

my salesman did great job and got us taken care of quickly

Mary and Frank

Jun 21, 2014

This is our third car from Premier. They sales folks and service folks here are top notch. Mark Van Atta in sales did an outstanding job with follow-up, keeping to the type of car we were looking for and didn't give up finding a car that suited our needs. In fact, we bought two cars on the same day. We are repeat customers and will continue to come here first. The owner of Premier stands behind his word and that goes a long way these days. I would highly recommend if you are buying new or used to come here first. They will work hard to find a car that matches your needs.

Melissa

Jun 21, 2014

Our salesperson was very informative and did a great job!

ricky

Jun 21, 2014

the salesmen was great and got us taken care of quickly

Steven Cress

May 21, 2014

Horrible experience with this place. The car I bought from them was used 2010 CHEVY Malibu. It seem to be fine at first approx 15 days after the air bag light started flashing, On star calls me tells me it's a recall and set up an appointment for me. Premier says other wise and says "It will be 71$ an hour just for us to look at it." After driving it in the rain the first time water leaks around the windshield tried to set up a service appointment for that it's a nightmare all they want is money. They charged me a prep & delivery fee on my invoice then says it's a requirement even though it wasn't delivered or prep. The chemicals they used to clean the vehicle peel'd the dashboard looks nasty now after it was clean I left it in a hot parking lot at work which caused the peeling I guess. These people are probably the most dishonest people I have ever had to do business with and regret it for the next few years my car is financed for.

JD STOFFER

Mar 25, 2014

RUDE, NONTRUTHFUL ,SIGN THE AND GET LOST ATTITUDE! TAKE YOUR PROBLEMS TO SERVICE DEPT. NOW !

Just Beware!

Mar 17, 2014

I traded in my vehicle and I am very happy with my purchase. If it weren't for my salesman Nithan, I would have left. When I talked to him about getting a better trade value at another dealership, I overheard the manager say, "Well, they should go back there then. I'm doing anymore!" in a VERY rude manor. He was very condescending and acted like he could care less if we purchased from them or not. Our salesman was wonderful and so very nice and helpful. He really made the sale and went above and beyond. Having purchased 5 other vehicles from Premier, I was surprised at the service this time as we've always been happy before.

Mr. NoName

Feb 18, 2014

My salesman, Aaron, was more than helpful! He made sure I got even more than I wanted for my trade and even got below the payment I initially wanted to pay per month! They have an absolutely amazing new dealership, a huge service department, and everyone there made me feel like I was the only customer that mattered!

jack jenkins

Feb 8, 2014

We were met with friendly smiles at the dealership with open arms and kindness . Our salesman's Dave , Dee and Matt was just GREAT . They were very kind and out going to help us find the right Truck for our needs. They went above and beyond to help us . The Manger was involved with us the whole time and made us feel right at home with his friendly manner . The finance personal was such a great help . They all did more then there jobs to help us and make sure we were happy . Highly recommend Premier . Wonderful , Great I will come here to buy my next car .

colton

Nov 23, 2013

My salesman Lee was great. Dorsey was extremely helpful and also very nice. Everyone who works there is so friendly they make you feel right at home. Thanks for such a good experience.

kevin and barbie

Nov 23, 2013

After buying our jeep at this dealership and receiving such GREAT service we absolutely knew this is where we would return for our new vehichle purchase!! We returned to lee our salesman and ended up trading 4 vehichles for a new chevy camero. We were treated so nicely by lee both times weve dealt with him. He is by far the most outgoing friendly salesman weve ever had the pleasure of dealing with. Thomas in financing is also one of the friendliest people that weve ever dealt with. This entire group at this dealership is over the top when it comes to being on a personal level with everyone who walks through the door. They greet you when you arrive offer you something to drink or eat ask what they can do to help and generally they treat you as family! I have nothing but good things to say.

Elizabeth K

Nov 22, 2013

Service was prompt and done in good time. People were friendly and explained service done.

barbie

Oct 16, 2013

we bought our new jeep here our salesman lee was so very helpful even personally delivered the jeep to our house and picked up our trade. Thomas in financing was super nice as was everyone we met at the dealership thanks for making this the best car purchase experience ever

kevin

Oct 5, 2013

I went to premier and everyone was so helpful when I thought I couldn't get anything they helped me out.

PMC2772

Oct 3, 2013

I went to Premier Chevrolet after visiting many other dealers. I knew I was in the right place when I was greeted leaving my vehicle. My salesman Lee was very helpful and after a couple minutes he knew exactly what to show us. We left in a new Traverse and we are very happy with our decision. I will tell all of my friends and family about the very enjoyable experience we had.

Jkl1013

Oct 1, 2013

They screwed us!!! There service department is the worst a brand new 65000 Denali and tey take two hours for a tire change DON'T GO THERE

gmcfan13

Sep 30, 2013

Great service. Lee and Don helped me find exactly the truck I was looking for, and went the extra mile to make sure I was completely satisfied.

Paul K.

Sep 30, 2013

my salesmen was Paul K. and he did a very great job. I will be telling my friends about my great experience at your dealership.

Jim

Sep 28, 2013

I just purchased a used vehicle from them that I found on cars.com. The sales people were great, all were very friendly. My salesman, like many others was D. Fernandez. He was very honest and open about the whole deal. He offered a car fax report and showed me papers for what the dealer had done to the vehicle. They gave me what I wanted for my trade in and worked to get me to my payment without alot of haggling. The whole process went smooth and quickly. It was the first time I bought a car and actually felt good about the whole deal. I'd definitely buy there again.

New Equinox Owner

Sep 25, 2013

Our car buying experience at Premier was great and went really smooth. We contacted D. Fernandez online about a vehicle listed at the preferred internet price. We drove up that day to look at the vehicle and take it for a test drive. We made some negotiations and they worked some deals and searched for any and all rebates and special offers available to us which we really appreciated. The dealership is awesome and the staff is very helpful and friendly. We enjoyed the experience and plan to purchase from them in the future as well. They made the process seem a lot more simple than other dealerships we had been to. We will be sure to recommend Premier to all of our family and friends!

Steve Miller

Sep 15, 2013

When we arrived at the dealership everyone was nice and welcomed us and offered us any help we needed to find the car we wanted. We never felt pushed and everything went smoothly. Would highly recommend this dealership to anyone else looking for new or used vehicles. I have now bought my second vehicle from them.

Robert Jemison

Sep 14, 2013

Kerwin was my salesman, had a fast and pleasant experience buying form them.

wvfan

Sep 14, 2013

Very helpful/courteous staff/sales people. Really appreciate their help throughout the whole process.

Future Repeat Customer

Sep 11, 2013

My wife & I absolutely hated the vehicle buying experience, until we dealt with Aaron Wargo at Premier. He was extremely nice, down-to-earth, easy to talk to & get along with. He was willing to go above & beyond to make sure we got everything we could ask for. Because of Aaron & because of the amazing experience we had at Premier, we will be sure to send everyone we know looking for a vehicle to see Aaron & Premier.

Beans

Sep 9, 2013

Good car buying experience. Hopefully maintenace and service will be the same. Rick, Mark and DL all were a big help. Thanks

happy customer

Sep 9, 2013

Lee was our salesperson. We were greeted but not pressured within minutes of walking around the lot. Lee had ample knowledge of the the complete car buying process as well as excellent knowledge of their stock. It was a very good experience in a clean environment with accommodating staff. Would most definitely recommend and return. They also had a very nice selection of new and used cars.

tommy kennedy

Sep 9, 2013

Very courteous.did everything they could to help us out. Will go back for next vehicle purchase

wv coalminer

Sep 7, 2013

salesman and staff where very helpful with getting me the truck I wanted with the right monthly payment I was looking for. D FERNANDEZ and the rest of the staff where very helpful. I will recommend Premier to my friends and family

John from NY

Sep 6, 2013

Reviewed vehicles online and contacted dealership and reached D. Fernandez. Met with Mr. Fernandez to look at a new vehicle. After some negotiations we were able to get a deal done. The experience was refreshing since I was at a different dealership which wasn't very honest with me. Mr. Fernandez and staff was very professional from beginning to end.

Anna

Aug 15, 2013

The new location and building is AMAZING! D Fernandez was very helpful, fast and was attentive to our needs. BEST car buying experience EVER! Thank you, D!

Donald Cross

Aug 11, 2013

Everyone does their very best to meet my every need, and make me feel like a valued customer. I could not be happier.

JulieS

Jun 26, 2013

Our salesman, Aaron Wargo, was awesome. He was very knowledgeable, helpful, and friendly. He answered all of our questions and provided detailed information on the features of the car. It was a great experience with Aaron as our salesman.

tysons

Aug 3, 2012

great experience 5 star dealership will buy my next vehicle from premuim gmc top notch salesman eric i wish everyones cars buying experience could be this enjoyable all made possible by a great salesman and a great salesmanager thanks for everything mike gadd elkins wv