Premier Subaru reviews

CSerrano

Apr 15, 2014

The past year for me has been filled with many hardships and craziness. The staff at Premier Subaru were the complete opposite of this! They were all extremely helpful and went the extra mile to work with my busy schedule! This was the first time buying a car on my own, and even though I kind of knew what I wanted and how the process went, they helped and explained in more detail. I am very thankful for Ted Astarita, the because he definately accommodated my wants and needs. I want to give a huge THANK YOU to everyone who helped while I was there. It was superb customer service and I HIGHLY reccomend this dealership and its' staff. :)

agnusbulla

Apr 13, 2014

I had the pleasure of dealing with Barb "Nama" Mullen...you want to talk about great customer service she is the one to see. Thanks so very much I love my car ....this is a great dealership and what makes it better is dealing with Barbara!!!

KP

Mar 28, 2014

We have always considered Subaru to be an excellent brand, but were hoping for a hybrid model. Our interest was piqued when we learned about the Crosstrek hybrid, and we visited the showroom to take a look when we were ready to buy a new car. Barbara Mullen did an excellent job of showing us the different models, answering our questions, and figuring out which vehicle would suit our needs best. Never did we feel pressured. We just bought a Forrester, and are very happy with it so far. Jeff Ircyk was equally pleasant, knowledgeable and efficient. Overall, this was the best experience we have ever had in purchasing a vehicle. We would highly recommend this team to our friends and family.

Jill

Mar 10, 2014

I purchased my first Subaru Forester from Premier. Before going to Premier, I went to a different dealer. That experience was so horrific, I almost did not buy a Subaru. I did go to Premier because the reviews of Subarus are so good. I was treated exceptionally well. I am thrilled with the Forester and thank Lucy and Rodney for their time and effort!

Jacxo

Mar 8, 2014

I had been driving an old car for a while and was excited to start looking for cars. I loved the Kia Optima but thought it would be too expensive. I was hoping for a new car but told myself I'd buy an older car if it was the right one. I went to Kia first "just to look". It was incredibly busy because it was a Saturday but we decided to wait to talk to someone. Dan, who isn't even a salesman but a manager, came over and started to talk to us while we waited. He asked me what I was looking for and I gave him a very short description and told him my price range. He told me he'd check what he had and see if he could find me the perfect car. Within 10 minutes, I was test driving a fully loaded 2012 Kia Optima that was at an amazing price in my price range. He helped me until Tyler was free then Tyler took over, explaining everything to me and helping me to fill out paperwork and put money down to hold the car. Within an hour and a half I had found my car and put money down. Kenny helped me to find a great loan and 3 days later I picked up my amazing car. They also made me feel that if anything was wrong or I had any issues, I could always call and talk to them. Everyone was so nice and although I was expecting to feel pressured, especially as a younger female, I never felt that way. Everyone was just worried about getting me a car I liked, not what they wanted to sell me. I HIGHLY recommend going to Premier Kia if you aren't into that fake salesman act you get at some other places.

LM

Mar 1, 2014

This place is fantastic! Forget all of those stereotypes and horror stories you hear about the car buying process! Premier Kia is the least "car dealer-y" dealership I've even been to! All of the staff we interacted with were genuinely nice people who seemed to really enjoy their jobs. We felt comfortable immediately upon entering the door, never felt that we were bring tricked or manipulated, and ended up with a fantastic car at a great price! I visited Premier Kia because they were the only Kia dealer in the area that is a part of the Costco Auto Buying Program. I exchanged a few e-mails with Rita, spoke with her on the phone, and scheduled a time to test drive the 2014 Kia Soul. We test-drove the car with Tyler, who was extremely friendly, helpful, and answered all of our questions about the car. We worked with Dan and Tyler to determine the pricing, and they offered me enough for my old car that I decided to trade it in over selling it privately. With the Kia and President's Day incentives, plus the Costco pricing, lifetime power train warranty, and two years of maintenance included, we really feel that we got an incredible deal on our 2014 Kia Soul! Within an hour and a half of arriving we had (painlessly) made a deal on the car! There was none of the pressure and back and forth horror stories that I've heard about the car buying process elsewhere. I was in shock at how smoothly everything went! When we picked up the car a few days later, Kenny spent lots of time with us explaining all of the paperwork we were signing and finalizing the sale. Then, Tyler transferred the plates from my old car to the new car (he even has a special license plate flattening technique!), and spent plenty of time with us in the car explaining to us how each button and feature worked, and how to connect my phone via bluetooth (very important!). I feel that it's worth noting that the car came with a full tank of gas- I've heard from others that they've had to fight for a full tank when picking up cars from other dealerships. We were soon excitedly on our way in our new car! I would highly recommend Premier Kia to anyone I know after the wonderful experience we had! They really made us, a fairly cynical couple, feel comfortable and informed throughout the process. We are so pleased with our new car, and we really appreciate the help and hard work of those at Premier Kia!

Jus

Jan 30, 2014

really easy, effortless dealer experience. by far the easiest i've ever had. the web price listed was honored, & the employees were helpful & professional, especially my sales guy Jeff L.

MamaGrey

Jan 26, 2014

We were so pleased with Kenny and Tyler at the dealership. Kenny was most helpful in helping with the financing of our car and Tyler was always available to us by phone or email during our buying process. It really was a pleasant car buying experience. We were also pleased with the service department when we came in for our first free oil change. Service staff was friendly and very well informed. Thank you to all! See you at our next free oil change!

Jorge Millan

Jan 14, 2014

I got my new forester 2014 at Premier Subaru. From the moment I sent the first e-mail and to the time I drove home in my new card, I enjoyed my purchasing experience. Mark was my sales consultant and his honesty and patience made me buy the car; he took the time to deal with me, my wife and 2-year-old son (not easy). I had two cars in mind, but Marks knowledge and experience helped me to pick the forester. By the time we sit down to talk about the price he gave me a pretty good deal on my trade and two hours later we were driving back home.

B Dennison

Jan 4, 2014

Tyler Walker was very helpful with our purchase. He provided us with informaiton and was very knowledgable and made us feel very comfortable and confident with our purchase. We will refer our firends and family to Tyler.

stephw

Dec 31, 2013

I went in to shop for a soul. Tyler meet with me and went over options. The car I wanted was not in stock but they went and found the car I wanted and had it to me really quickly. I was so happy. He even offered to teach me manual. Service has also been great with my oil changes. Anyone looking for a car should come here. Thanks

CMK

Dec 22, 2013

Daniel was an amazing salesman and made the experience great. He did all he could for us so we could get the car we want, he didnt push us towards any other car. He went well out of his way to show us everything, answer all of our questions and get us the best possible deal. He seemed more like a friend than a salesman. It was a great experience and I would recommend Daniel to anyone. The experience will be great. He is definitely the best asset to Premier Subaru. Just beware of the Finance Department and Rodney. He seems very pushy and rude. He constantly scolds his employees in front of customers which is rude and inappropriate. He also doesnt take comments or suggestions well. I was attempting to register my new vehicle in my home state since I am a military member and am a resident of another state. He said I could not do it, it would be hard and that he didnt want to. In the end he did it, but it was a difficult and painful process. He also tried to get me to finance thorough them when I already told them I had a pre-approved loan through my bank with a better rate. The overall experience was great, Daniel and the others made it a very positive experience and highly recommended. Just be prepared to have some issues with the finance department and their bad customer service.

NicAnne

Dec 13, 2013

It made Tyler's job a little easier that I went to Premier Kia knowing exactly what I wanted. It got a little worrisome for me when he told me they didn't have it. However, in under a week they had it, the financing was set up, they had transferred my insurance, gave me a great trade in on my Subaru, and I was off in my sparkly 2014 Optima, loaded with every option I had asked for. Tyler is fantastic - he is friendly, helpful, honest, and really personable. Before I left the lot, he sat in the car with me and explained every button and feature, so I was fully informed and not sitting at the gas station trying to figure out how to open the gas flap, or which side it was on (for example). He followed up with me after a few days, and then again after a month. My car was hit and Premier helped set up an appointment for me to take it to be looked at by a local repairer. Awesome, AWESOME, service. And the best part is, ALL of the staff are really nice. I love this place, seriously.

Wildfire

Dec 12, 2013

Purchased a 2010 Jeep Liberty with the help of a very nice sales rep Nathan , I would recommened this dealership to anyone looking for a used or new car .

LCS

Dec 6, 2013

Very pleased with this dealership. My salesperson, Jeff, was very professional and personable. Although there was a Subaru dealer closer to me that I had shopped, I am so happy I went the extra distance to Premier Subaru in Branford. I was treated in a more respectable manner and got a better deal.

jwknitter

Dec 6, 2013

The salesperson and the financial person were both very helpful in my complicated out of state trade in and purchase. And I love my certified pre-owned Subaru Forester.

Chris Johnson

Dec 6, 2013

Everyone there really takes care of you, Kenny and Tyler are great and work really good in finding you something that suits you.

Steve

Nov 27, 2013

I was looking for a Certified Pre-Owned 2011 Outback with a manual transmission, and couldn't find one locally, but Premier Subaru had the perfect car. My initial conversations were with Rita, who was fantastic, and then Rita put me in touch with Tricia to finish the process. Tricia was great to work with, and very helpful and responsive throughout the process. Because I was buying the car without ever seeing it in person, and having it shipped across state lines, I had to rely on Tricia a great deal, and I felt that I could really trust her. She looked the car over for me personally (while I was on the phone with her), and made sure there would be no surprises when it got here. When the auto shipper I had arranged took longer than anticipated to pick up the car, Tricia had the car cleaned a second time to make sure it looked really nice when it got here. Once I did receive the car, she called again to make sure everything looked good and was working well, and even talked me through some of the car's features. I couldn't recommend her more highly!

Helena L.

Nov 21, 2013

I went to Premier Subaru in Branford because my brother had bought two cars from Jeff Irzyk and was very happy with his experiences there. Jeff was very helpful right off the bat, and answered any questions we had patiently. Everyone at the dealership made us feel very comfortable with making any kind of decision, and we didn't feel pressured at any moment. I really enjoyed my buying experience at Premier Subaru and I would recommend the dealership to anyone! I traded in my 2010 Toyota Prius for a 2014 Subaru XV Crosstrek and I am very pleased with my purchase!

Debbie B.

Nov 12, 2013

Just purchased a 2014 Forester Limited with Tricia Bailey and couldn't be happier! Tricia worked very hard to get me a the car I wanted at a great price. Besides being very outgoing,friendly and caring she is very knowledgeable about the Subaru products. She was also very patient and took a great deal of time going over the features of the vehicle with me. She never made me feel that I was taking too much of her time or that any question was of little importance. If you're in the market for a Subaru go to Premiere and ask for Tricia! She'll work with you to be sure you're happy and drive away in a car that's just right for you.

Cheryl

Nov 12, 2013

I purchased my first Subaru at Premier from Trisha Bailey. I had a great "overall" experience from the dealership, but Trisha was outstanding as a salesperson. She was honest, patient, knowledgeable of the product and very willing to "dig deep" for any questions I had that she might not have been able to answer to what she thought was her best ability. She spent an enormous amount of time with me making sure that all my needs were met. Since my purchase in April 2013, I have spoken to Tricia and returned to Premier for "customer service" help/questions that I have had. Tricia is always willing to help me and is very professional in her role. I believe that Tricia is a great asset to the "Premier Subaru Team"!

KGaruti

Nov 12, 2013

Tricia Bailey helped me from start to finish when I was looking for a particular vehicle. She was very knowledgeable about the vehicle and tried to make the buying process as easy as possible. If you go to Premier Subaru looking for your next vehicle, ask for Tricia! She is fantastic!

Kia Branford Ct

Nov 10, 2013

Had A Great Experience at Kia In Branford Ct. The Process was Fast and simple the people there were very nice and did not make you feel pressured in making a purchase like some dealers do.

John

Nov 9, 2013

Bought my first Subaru from this dealership. I have bought 6-7 cars in my lifetime and by far, this was the best experience ever. My salesman, Jeff Irzyk, was very helpful, patient, and knowledgable. He was not pushy at all. He took the time to explain all the features during my test drive and answered all my questions. Jeff was also very responsive via email and followed-up quickly. I tried several brands/dealers during my research and he was definitely the best, most professional person I dealt with. I highly recommend him if you are looking at Subarus. Overall buying process was smooth and easy, good dealership to deal with.

Carl and Elsa

Nov 8, 2013

We have just leased two new 2014 Outbacks through Tricia Bailey. Trish worked amazingly hard and effectively to put together a 'deal' for us that made it less expensive to lease both new cars at the same time, even though the lease on one still had 6 months to run. That's a first for us and a great credit to Trish for looking out for our best interest. We live two hours away from Premier Subaru, and Trish handled everything in advance through email and phone. We were able to drive down, pick up the cars, and return home, all in a few hours! Her service is excellent, friendly and uncomplicated - making the exchange from old to new cars uncomplicated and a pleasure. We have leased two other cars through Premier: from Trish to Rich Johnson to the Service Department. We are so happy that we have found Premier Subaru: these are our third and fourth leases and you can be sure we'll go back to Trish when the leases on our two new Outbacks are up!

Lynn B

Nov 6, 2013

My husband and I just bought a 2014 Forester from Premier! We had a great experience with Jeff he was very patient, professional and knowledgeable. He answered all our questions, we test drove the car, and made our decision. The process of purchasing went smoothly, and quickly! We are new to Subaru, and I am looking forward to seeing how it handles in the snow. I would whole heartedly recommend this dealership and Jeff Irzyk!

Irene NY

Nov 6, 2013

I just bought my second car from here in less then a year. Both times they worked with me and made it easy. Tyler is very easy to work with. I tried to buy in New York but you make it so simple and your prices are good. Thanks

Ralph

Nov 6, 2013

I went to Premier to purchase a Subaru Outback. My salesperson, Mark Gennette, was polite, attentive, not at all high pressure. I was particularly pleased with the lengthy test drive he took us on -- not the usual cursory once-around-the-block one you might expect. Everyone else was equally pleasant, particularly Michael Myers.

Rob Pursell

Nov 5, 2013

I recently bought a 2013 Subaru Impreza Sport from Jeff Irzyk at Premier Subaru. I was long overdue for a new car but I did not relish the thought of going through what I thought would be a hassle buying a new car from a dealer. My experience at Premier, and with Jeff Irzyk, was anything but a hassle. Jeff is a very knowledgable, no pressure salesman. I also used the Costco Auto Buying program which could not have been any easier. I got this car for about $2200 off MSRP. Finally, I'm also a Consumer Reports subscriber. Consumer Reports gives very high marks for the Subaru Impreza. I bought the Sport (hatchback) Limited. It is an awesome looking car, gets great gas mileage, has all-wheel drive, has a safety record second to none, and should be incredible in the snow. I should never have waited as long as I did to get a new car. Jeff Irzyk and everyone I dealt with at Premier are great people.

Susan D.

Nov 5, 2013

I am in the process of buying a new car from this dealership and I am very impressed with everyone involved: from the receptionist to the friendly sales associates to the very fine financial officer. I am especially impressed with my sales associate, Tricia Bailey. First and foremost, Tricia listens very carefully to a customer's needs and desires in choosing a car and she is very skilled at prioritizing those needs in order to find the RIGHT car for the customer. Tricia is very knowledgeable about the mechanical and technical features of all the Subaru models and, perhaps more importantly, she can explain them in layman's terms. Tricia found the perfect car for me!

JAraneo

Nov 4, 2013

This is a top rate dealership. We are on our second Kia Sorento through Premier Kia and would recommend anyone to shop here for a new Kia. The exceptional service we received from Nate and Liam far exceeded what we expected. Liam really works with you on tailoring a finance package that will work within your budget and Nate is an excellent, no pressure sales consultant who is friendly and personable. This dealership is a breath of fresh air and will not disappoint.

Crosstrek convert

Oct 25, 2013

If you want a high quality, without high pressure, buying experience go to Premier Subaru of Branford and work with Jeffrey Lambert. Upon arrival at the dealership we (my wife and I) were greeted by Jeffrey Lambert. Since we were new Subaru shoppers and had no idea what model we were interested in we strolled the extensive selection of cars on the lot. After looking at a number of models and several of each model we started the test drive process. We test drove a Crosstrek limited and a Forester. Jeffrey asked us if we wanted to test drive any other cars. Since we had decided that the Crosstrek was the car for us we did not test drive any other cars. Our salesperson, Jeffrey Lambert, made the entire process an enjoyable experience. After the test drives we discussed general pricing. We let Jeffrey know that we had other dealerships to visit and would get back to him. Jeffrey gave us his card and we left. There was no pressure to make a deal at that moment. No one followed us out the door trying to get us to stay to hammer out a deal. After we left we went to Costco and saw the Costco Buying Program brochure. We went home and went online to see what dealership was in the Costco Buying Program. It was Premier Subaru in Branford. We e-mailed Premier to get the Costco price and Jeffrey got back to us with the Costco price. We received other offers and the price at Premier was the best. Another dealership quoted a selling price that was approximately $200+ higher for a car with an MSRP $1,200 lower than the MSRP of the Crosstrek limited that we purchased at Premier Subaru in Branford. That dealership's salesman stated that the Costco Car Buying program was only a referral service, that there was no Costco price. I do not know if there is a Costco price, but we received the lowest price by using the Costco Car Buying program and received a $200 coupon from Costco for using their Car Buying program to buy a car. The coupon can be used at Premier Subaru for service, accessories or parts.

Maria and Silvio

Oct 23, 2013

My experience here has been very nice, easy and very quick! Richard Johnson is amazing! He actually helped us bring our car down for oil changes all the way from Terryville!! Very honest and caring staff, Tricia Bailey was helpful and very sweet and helped us through the paperwork and overall information of the vehicle. Adam was our salesman for our first Subaru purchase and he did a wonderful job as well. Overall this has been a wonderful experience, both times!!!

Brian B

Oct 21, 2013

We recently purchased our fourth Subaru from Premier. Jeff Lambert was extremely helpful and professional. The entire experience was great!

Alison

Oct 21, 2013

Tricia Bailey at Premier Subaru helped me with my recent purchase of a Crosstrek, which I really love. Tricia made the buying process very easy--she was knowledgeable, efficient and patient and very invested in making buying a car a really good experience for her customers. I would not hesitate to recommend her to others who are interested in buying a Subaru..in fact I already have.

Jim and Eve

Oct 20, 2013

looked at several dealers on line and Premier, specifically Lauren, made the process much easier than other dealers. From initial contact and eventual purchase it was a pleasure dealing with her and also Tricia. No typical high pressure, just answered my questions and when I was ready to buy. things moved quickly and flawlessly. The delivery of the vehicle was great with Tricia taking the time to explain everything I needed to know without trying to sell add ons or other warranties. Would highly recommend Tricia and Lauren to anyone. Dealership was a little far from home but they worked with me and I only went to dealership once, to pick up the car we handled over the internet.

L Val

Oct 20, 2013

Prompt ,considerate and very knowledgable .very pleased with all aspects of this Premier Subaru. I would highly recommend it. They were helpful from all aspects of dealing with with my current lease that was expiring with a different manufacturer. Pleasant, friendly and I did not feel pressured from the moment I walked in to look and ask questions all the way up to when I made my decision. Love my Legacy and my Subaru Sales Staff. Great Dealership!, thanks Jeff I.

Xueqi

Oct 20, 2013

Lucy is so professional and nice! We got a Forester 2014 and it is exactly as what we expected. All the process was so smoothy and pleasant. Highly recommend!

Michelle

Oct 19, 2013

I came to Premier KIA after I had a car accident in January 2013 and had no choice but to buy a new car. I met with Cindy Carasone who made this process that I didn't think would be pleasant for me a great experience! It hasn't ended with the purchase either she continues to check in and make sure I'm satisfied with my vehicle, and she has also set up service appointments for me. I now look at her as a friend not a person who sold me a car. I have and will continue to refer customers to Cindy at Premier KIA because this is exactly how a person making a large purchase should feel during and after this process. Premier KIA is very lucky to have Cindy on their staff!

Sean

Oct 18, 2013

Cindy was extremely helpful in this process. she was not at me like most sales people. had a great experience with her and kia in Branford. highly recommended

Nicole

Oct 18, 2013

Cynthia Carasone was very helpful I'm finding my Kia Optima. She was able to answer questions and address some of my concerns (wanting a little more space for the kids but not willing to get a minivan. With two small children in tow it wasn't easy car shopping but everyone at premier made the experience easier-whether it was helping keep my two year old smiling or giving us the time to be sure it was the right fit (2 car seats and all). We got an amazing deal on the car as well as a much greater amount than anyone else around was willing to give for my trade-in. I even got a personal call from the service department and the sales manager to see how I felt about my car and if I had any questions about a week after buying it. The whole process was so much smoother and easier than I thought it would be and I couldn't be happier with my purchase!

Luke

Oct 18, 2013

I went to several dealerships before finding a phenomenal deal on a used Civic at Premier Kia. Cynthia from Premier was extremely helpful, friendly, and easy-going. The service I got from her was above and beyond what I experienced at other dealerships in Massachusetts, New York, and Connecticut. Even though the dealership is a couple hours away from me, I wouldn't hesitate to use or recommend them again.

''Gail"

Oct 14, 2013

I went to Premier Subaru today not knowing whether I wanted to lease or buy a new car..Tricia Bailey greeted my husband and myself with a great big friendly smile and made us feel right at home. She made the experience easy and painless.Her patience was genuine as she explained all our options to get the best deal for us.She will be highly recommended to all my friends family and co -workers.She is a true customer service rep who goes above and beyond and her management are lucky to have found such a great person and dedicated worker.

JessicaLeffelman

Oct 14, 2013

I came to Premier Subaru upon the recommendation of a coworker who had nothing but great things to say about the dealership and his Subaru. I started my look online where I found the car I was interested in. I was a bit nervous, this was going to be my first new car purchase. Heading in, I was met by Tricia Bailey. She was super friendly, and very helpful! Never made me feel pressured at all, and answered any questions I had! She helped me find the car I had looked up online and after a fun test drive, we got down to business. Their prices are very fair, they were lower than a Subaru dealer closer to my home. So without any hassling or haggling on my part, we were able to come to a deal that I was satisfied with. And with that, I left with my first brand new car, and I couldn't be happier with how it all turned out! So glad I took the advice of my coworker and went to Premier! It's now been six months I've owned my Impreza, and I love it! Anyone who's interested in Subaru, or any car (check their used dept), give them a look!

Bryan

Oct 13, 2013

I went into premier subaru a month and a half ago to look at cars. It was my first time buying a new car and I wanted to make sure I ended up with the best car possible. She worked with me and was very informative about the cars. Since I just started a new job, I needed to wait to save money for the car. Tricia stayed in contact with me throughout the month+ and when it was time to purchase the car, she worked hard to get me a great deal. She is a genuinely good person and that makes you feel comfortable choosing the car you want. Her patience, kindness, and relatability really made this a great experience. For anyone looking to get a great car with great customer service to go along with it, go to premier subaru and ask for Tricia.

JohnT-WRX

Oct 11, 2013

I had a wonderful experience purchasing my Subaru. Tricia was very professional and accommodating. If she didn't know the answer she found out who did in an instance. I drive by the dealership on a regular basis and when I do I beep and someone always waves back to me. I have given several friends of mine who are interested in buying a Subaru Tricia's name as a reference. She truly enjoys her job and it shows all over her smiling face. The entire staff from the service people to the financial department made me feel right at home. I was able to take my car home the same day. I look forward to driving in the snow with my Subaru. I'm sure I will be back to buy another one someday. I rate all 5's in every category.

JulieK

Oct 6, 2013

This was the first time I have purchased a car from a dealership. I was hesitant at first but then ended up having a great experience. I walked into premier for the first time with no appointment. Tricia made us a priority and spent much of the afternoon giving us a complete review of their inventory. She didn't pressure as at all and let us walk away. I did my homework and shopped around for about a month. When it came to making a decision I felt that Tricia deserved my business because of the low pressure atmosphere, honesty, and straightforwardness with an out the door price. I felt Tricia always had my best interest in mind and even called me after work hours to make sure I got my forester before anyone else could claim it. I would recommend her services to anyone looking to buy a subaru.

Steve the fussy buyer

Oct 5, 2013

Perhaps the most incredible experience I ever had in a car dealership was at Premier Subaru with Trish. I've bought many cars in my life, did my homework, and knew exactly what I wanted (a 2013 "leftover" Legacy v6, base model, pretty much option free). The car in that configuration was being discontinued by Subaru. Only a few were left in the US at the time. Trish knew she could not get one and sell it to me. Did the story end there? No! It just began. Trish made it clear she did not want to just sell me a car, but earn a customer. She made sure I knew all my options if I changed my mind (because I was new to Subaru, she allowed me to test drive pretty much anything I wanted). She offered to work to find me one used, one of comparable value, and made sure I knew what a solid dealership Premier was for my future needs. She emailed me financial models, cars coming available, and was totally on top of my situation. One does not forget service like that. Trish knew she would not make a dime this go-round. My situation was unique, but with a wife and 2 kids needing cars in the future, Trish has won herself (and Premier) a customer for years to come. I was very impressed.

KPPatton

Oct 4, 2013

I recently visited Premier Subaru as my first stop in shopping for a new car. Although i am not ready to purchase quite yet i already know that all i will need to do is return to Premier and see Tricia Bailey. Tricia treated me with kid gloves and did not apply any unwanted pressure for me to commit at that moment. She took her time and enlightened me to all of the different models and options and what would fit my budget the best. When i am ready i will head directly to Premier and to Tricia.

RayCT2013

Oct 2, 2013

When I was ready to purchase my first new car I was directed to Premiere Subaru by several of their previous customers and I wasn't disappointed. Tricia took great care of me. Her outgoing, friendly and honest personality shined through as she listened to my wants, concerns and inquiries about the car buying process. Tricia and Premiere Subaru worked within my budget and never once did I feel that I was being up sold or pressured to buy an unwanted or unaffordable vehicle or related options. Furthermore, Tricia has followed up with me to ensure my happiness with the car and Premieres service. Ultimately, I ended up with a 2013 Impreza Sport and I absolutely love it!!! I would totally recommend both Tricia Bailey and Premiere Subaru to anyone, especially first time buyers looking for a new vehicle.

Janicep

Oct 2, 2013

We had narrowed our choices down to three kinds of cars, Volvo wagon, Toyota Prius, and Subaru Outback. We visited Premier Subaru and had the good fortune to have Tricia Bailey as our salesperson. She was very attentive, knowledgeable, and, as a fellow dog-lover, helped us choose our Outback. Tricia follows up with us constantly to make sure we are still happy with our purchase, and we are. I can't give a rating on quality of repairs because we haven't had any service done yet, but if our experience will be anything like it's been thus far, we'll be very satisfied.

RachelG

Sep 30, 2013

I had recently totaled my 2004 Subaru forester and was in the market immediately for another. Premier Subaru had a beautiful 2007 model on their lot and when I went check it out, The car was everything they had advertised a more. Tricia Bailey was a fantastic sale rep and went above and beyond to get me into that car and it was the best choice I could've made. Almost 3 months have gone by and I have not a single complaint and the car is a dream. Tricia was not only attentive during the entire day I spent there, making sure this car was the one for me, but she continued to show interest in me and my purchase months after I bought it. I recently received a friendly postcard from her for my birthday and letting me know she is STILL available to help me out with any issues I have in the future with my car. Aside from tricia's help, Michael Meyers, one of the ownership counselors, was also a pleasure to sit down with and help finalize my purchase. My family is in the market for another subaru and I can honestly say there is no other dealership I'd like to go through and no one else I'd prefer to use than Tricia.

DariuszK

Sep 25, 2013

It was a pleasure purchasing my 2014 Subaru at Premier. Tricia's honesty, outgoing personality and care made my car buying experience easy and enjoyable. She spent her time and gave me objective overview of all my options. Premiere Subaru should be proud for having Tricia a on their sales team. I received a great deal on my new 2014 Subaru Legacy Sport and great value for my trade. I'm very happy with my purchase and would recommend Premiere and Tricia to anyone who's looking for new or used Subaru.

Diane Roos

Sep 22, 2013

Trish was the sales rep my 19 yr old son used in April 2013 when he bought his first car on his own. Trish worked with him on the whole process. My son's experience was very smooth for someone who is a first time car purchaser. I thought Tricia's demeanor and personality were great. So, when we were looking to get our daughter her first car we naturally thought of Tricia. Tricia listened to what my daughter was interested in and what she was looking for. Tricia would call and or text us what was ready to be seen and test driven. She worked tirelessly to get just the right car that my daughter needed. My husband was with my daughter to pick up the car. I received a phone call when they arrived home from my daughter very excitedly telling me that she has her car and what Tricia did for her. Tricia gave her balloons and a car freshener and of course a hug. I was so touched that Tricia was so thoughtful of my daughter. My husband and I were talking today that when we are ready to buy another vehicle for our family we would definitely to back to Premier Subaru and especially to back to Tricia. Another satisfied customer.

Frank Vitello

Sep 19, 2013

Super Subaru Experience!! As I entered the showroom ... I received a warm and sincere welcome from Tammy Granata... That was very important to me... It was my "First Impression" ..... Quality Lady!! It's that kind of reception that led me further through the door... Next ... Tammy introduced me to my sales rep, Tricia Bailey... Meeting Trish was a delight... She was also very warm and sincere and very professional... I immediately felt very comfortable working with her... Trish finally found the perfect vehicle for me... I truly appreciate all the time and effort she put into making me a very happy customer.... I'm recommending her to all my family, friends and acquaintances... Thanks Trish ... You are Truly Awesome!! I also want to thank loan officer, Mike Meyer..... Great Guy!! .... Mike worked very hard on my behalf in getting me the best financial package available... Thanks Mike ... You're the Best!! It's because of the super caliber of people and the quality vehicles at Premier Subaru that I give this rating......... Best car buying experience in 50 years!! Sincerely, Frank Vitello

jmart

Sep 19, 2013

I had a great experience as a first time buyer. I had a really nice salesperson, Tricia, who was very helpful and stayed in contact with me throughout what was a nerve-wracking experience. I ended up with a great deal on the car and I happily walked away with a new 2014 Subaru Forester! I am looking forward to getting it serviced in the next few weeks.

CBrand

Sep 17, 2013

Tricia Bailey at Premier Subaru made my buying experience the best one I have had. She was patient and fun to work with. And knew all about the Subaru Outback I was buying. Tricia's follow up with me was appreciated. Great dealership and fantastic dealer!

Catherine

Sep 17, 2013

I am extremely happy with Premier Subaru. I recently decided to purchase a new vehicle. I was not sure what make/model I wanted. Price, safety, reliability and good gas mileage were important to me. I also wanted a reputable local dealership so I could easily have my car serviced as needed. I found all of these things at Premier Subaru. I am extremely happy with my purchase. I dreaded the thought of having to deal with pushy sales people. Working with Tricia Bailey was an absolute delight. She was friendly, knowledgeable, took her time, answered all of my questions and made me feel extremely comfortable and at ease. I never felt pressured in any way; I actually enjoyed the experience! I have already recommended this dealership to family and friends.

Timlass

Sep 16, 2013

This is the second new car I've purchased at Premier Subaru, and I expect it won't be the last. My dealer, Tricia, was so helpful in the purchase of my first Subaru Forester that I did not hesitate to come go back to her to purchase a second one.

Nick

Sep 8, 2013

I went there looking for a used car. The dealer and I walked the lot and talked about my price range and how much I could afford. I saw a few I took a shine to but he said with my credit rating, the cars were priced too low for the finance company to consider me. He showed me a higher priced car and I liked it very much. After a test drive I was sold on the car. (Subaru's have a tendency to basically sell themselves) I asked him if I could leave a few hundred dollars with him for a few days til I came up with the rest of my down payment. He told me that was not how they do things there and that I would need to come up with the full down payment before they will take it off the sales lot. I made an appointment with him to come in in two days with the down payment. I called and spoke with him a few times over the next 48 hours because I was worried they might sell it. He kept assuring me the car was set aside for me and kept turning down my offer of a few hundred dollars to put a hold on it. The morning of the day of my appointment, he called me and told me that the car had been sold by a different salesman, the previous evening... REALLY? Needless to say I was quite flustered. He told me I can come down and look at what else he had on the lot. Though I was angry, I decided I would take a ride there and look around again at my scheduled original appointment time... When I got there I looked at the other cars on the lot. Nothing else interested me at that point though. As I went to the other side of the building, I saw "my car" sitting there with a sold tag on the front seat. The "Sold" tags they use there have two places on them for information. One is where they fill in the customers name, the other is where they fill in the sales person's name. Guess who's name it said in the spot for sales person.. Yup!! Now at that point, I was burning up... I had thoughts about seeing the manager, but I was just so angry that I just wanted to get out of there right away. As I was walking to my vehicle, my salesman approached me. I've never been so irate in public with people around in my life before that moment.. I let him have it good. I made sure to explain back to him step by step what had happened. There were customers coming and going, and they all got the basic idea of why I was mad and the details of what he had done to me.

Truckya3

Aug 4, 2013

Very helpful and great with keeping you informed with whats going on

J19

Feb 7, 2013

I drove 60 miles to this dealer due to the selection of used cars and the best prices I could find in CT. I bought a used Forster that is certified , the sales manager Rich and the finance guy Rodney were great . Rodney was able to beat my credit unions interest rate which hasn't happened in the last 6 cars I have purchased. The only problem is a very new sales man that made the experience a bit of a hassle . He dropped the ball on a bunch of Little things but I will say that he and the dealer fixed all of them .Overall the experience was a little more difficult than some of the purchases but all and all I got the car I wanted for the price I wanted and also got what I wanted for my trade in so it was worth it and I would travel the 60 miles again to buy another car from them.

maureen v.

Dec 13, 2012

I recently purchased a 2012 Subaru Forester from Premier Subaru in Branford. It was a pleasure buying this automobile due to the lack of pressure from the salesman. I would like to compliment Adam Arsenault (salesman) for his professionalism, knowedge and help as I went through the buying process. I highly recommend this dealership and especially my personal experience dealing with such a wonderful salesman.

Happy Customer

Nov 4, 2012

I recently purchased a certified preowned car at this dealership. Everyone was super knowledgable, friendly and attentive to my needs, especially Jeff, who was quick to answer all my questions and guide me through the car going process. He is Excellent to work with.Be prepared to pay pretty much the asking price, they are not that willing to negotiate price, but you really can't ask for a better group to work with and they are pretty upfront, no games! I highly recommend this dealer for A customer service and locality!You will not be disappointed.