Used Cars for Sale at Prestige Lexus in Ramsey, NJ

Omar

Nov 17, 2016

Mark Simpson has a lot experience & knowledge I will recommend him anytime.; always on top of customer service .He has helped me in the past .

steve

Nov 14, 2016

Mark Simpson and his crew provide excellent car service. He and they are true professionals. They are dedicated and treat customers with the highest degree of respect and professionalism. They do what they say they are going to do and do it. Mr. Simpson is honest and a wonderful communicator. He follows up and is engaged.

sylvan.tieger

Nov 14, 2016

Anyone can sell a car as I have two Lexus dealers a lot closer to me then Prestige. Manhattan Lexus and Ray Catena The reason I bought the ES 350 FWD and the GS 350 AWD and now the LS 460 L AWD Prestige service department is second to none Very professional and mechanics that actually know what they are doing. Michael Ceccon goes the extra mile to make sure the clients leave with a smile on their face knowing the work required is performed properly From the minute I drove up Mr. Mark Simpson was there to say hi how can we help you today and the valet service all give a genuine smile as they appreciate customer loyalty. Friendly staff very knowledgeable sales personal and amazing coffee is what keeps me coming back. Manhattan Lexus seems like they are being bothered when I once went there to ask a question regarding the GPS on the GS Ray Catena is a few miles from me and before I bought the LS from Prestige I drove there in an older car and the sales staff looked at me like I had the plague when I asked about a sale brochure. One salesman seemed annoyed that I was there disturbing him from reading a newspaper and drinking his coffee. This not how to make friends and influence people . Shame their sales staff never knew a book cannot be judged by its cover.

Greg P

Nov 14, 2016

I have been going to Prestige Lexus since 2008. They have always always always offered nothing but excellent customer service. They quality of their repairs have been 2nd to none. My car has never had a single mechanical issue while being maintained by their service department.

JM

Nov 14, 2016

From scheduling to completion, a professional and courteous operation. The entire experience was excellent on every level. This reassures me I made the right choice to deal with Prestige Lexus for my new vehicle.

Handyovi

Nov 10, 2016

Samantha(Service Consultant) provided the excellent service that I have always received from Prestige Lexus. Samantha even gave me the option of Loaner Vehicle which nobody has done before, this shows the type of Service Consultant she is, she goes above and beyond to make sure every part of this Service Process is was handle with excellence in mind, even something as simple as the type of Loaner vehicle I was going to get.

Eva

Nov 8, 2016

I had detailing job done on my car as a curtesy of Lexus dealership. Appointment was as scheduled, loaner car offered. My car looks like new. Thank you Mark, job well done.

Brian, Old Tappan

Nov 7, 2016

Prestige is a great dealership for service and sales. We have bought 8 cars from them. The service we received when needed was excellent. IU would not hesitate to buy from them again and bring my car in for regular servicing.

Joan Taub

Nov 7, 2016

I am always pleased with service at this dealership. Staffers are very respectful and are in tune with the automobile and what needs to be done to keep it running in top shape.

John D

Nov 4, 2016

Lexus did it right! Fast easy trouble free. Went in for a 5000 mile check up. Couldn''t be easier. Out in under an hour.

Marlon123

Nov 3, 2016

Andy and the team at Prestige Lexus are literally the best there is period. After 13 years of service, I have yet to be disappointed.

TLG

Nov 3, 2016

Samantha was a pleasure to work with on my recent service. Smooth experience from the beginning to pickup of my car. Samantha went over and above.

yardley

Nov 2, 2016

Had a problem with my engine, but it was serviced immediately on the spur of the moment when we had the car towed. Andy was great!

ptsimon

Nov 1, 2016

Excellent service. I'm just a regular guy, but at Prestige Lexus, I am a VIP! Drop off and pick up at my office? Crazy but true! I've had many cars over the past 35+ years - I have never seen such dedication!

Rich

Nov 1, 2016

We bought our Rx 350 from Prestige Lexus in July 2010 but have not been happy with their service center for a variety of reasons. That is until yesterday with Samantha. I stopped by without an appointment. I had a tire pressure/valve issue. She took care of the situation herself, for free, and I left in short order with a car wash. It's unfortunate that Samantha is leaving for a dealership in Mesa, Az. Their gain, our loss.

Al07094

Nov 1, 2016

I had a good experience at this dealership 2 years ago with a salesman named ToddWhen I needed another vehicle I contacted him and found to my pleasant surprise he was promoted to sales managerHe put me in touch with Kevin Murray who was as good or dare I say betterHe was quick to return calls and emailsHe was fair and worked within my guidelinesKevin was very knowledgeable about the product and took his time to explain everything to meEven after I purchased the car he was very accommodating and even offered to deliver car if I had a problem picking it upPrestige and Kevin Murray are the way to go if you are interested in a new Lexus

Andy from Ohio

Nov 1, 2016

I purchased a CPO Lexus from prestige without viewing the vehicle in person and I couldn't be happier. Mike Midulla was my salesman and proved to be incredibly honest and timely with any information I requested. From start to finish, Mike made it all happen in an extremely smooth fashion-- he even assisted with the whole shipping process to my home in Ohio. Thank you Mike!

Bgt500

Oct 31, 2016

I brought it in first thing in the morning and was promptly given a loaner car. My car was ready a few hours later as promised.

Donna j

Oct 31, 2016

Excellent and personal service. Mark Simpson is always so pleasant, he listens to all my concerns and is very personable. I will go nowhere else

M Daniel

Oct 30, 2016

One of the reasons my wife and I are on our seventh Lexus is not only because of the quality of the cars, but also because of the impecible service you know you will receive. And Mark Simpson is always knowledgable and does a comprehensive job in customer service. Some things you can not teach, and Mark has that quality.

OlegNJ

Oct 29, 2016

I've been servicing my cars there for the last 15 years and never had any issues. Excellent professionals all around. Highly recommend to anyone who prefers to keep cars in excellent condition.

Kelly Manzo

Oct 28, 2016

Angel and team are fantastic, treated us like family. What a great experience. Will recommend to others. We look forward to a long realashoinship with lexus.

Longo

Oct 28, 2016

Mark Simpson is always on top of problems and gets them solved...Mark is professional and kept me abreast of what was going on with my vehicle at all times..

130000 miles and counting

Oct 27, 2016

Mark was courteous and knowledgeable and kept me apprised of the status of my car.When an unrelated problem popped up with an indicator light on the dash he just said bring it in tomorrow and we'll take care of it

abozios

Oct 26, 2016

Always have great service here. Everyone is attentive and helpful. They keep me updated throughout my service visit. Highly recommend this service department. You won't be disappointed here.

AJWC

Oct 24, 2016

Exeplent service. Kept updating the service remaining time. Offered food and drink while waiting. Didnt have to wait for a long. Also offered a vehicle if i cant wait.

Big A

Oct 24, 2016

Jorge was very helpful with all my concerns.. he even had the service supervisor test drive the car with me after completion of service. I wouldn't go anywhere else.

m1313

Oct 24, 2016

everything went very smoothly. Jorge was great from start to finish. have been coming to Prestige for 15 years and it is always smooth and easy

omegadoc

Oct 21, 2016

Prestige Lexus Service has, for 25 years, provided me and my family with consistently excellent customer service and quality work. From the receptionists, to the service advisors, to the service managers, to the service engineers...all are of exceptional work ethic and ability. I can truly state that after servicing nearly 20 Lexus vehicles there, I have never been disappointed. I am often amazed at how seamless the experience is. I credit Michael Ceccone with engendering his superb work ethic to everyone there.

Stevie

Oct 21, 2016

It's great to feel that your trust and business are appreciated. Prestige Lexus lives up to the highest reputation that Lexus automobiles deserves. Andrew has assisted me before and he exemplifies the best of Lexus and the Prestige dealership.

Baron

Oct 21, 2016

Mark was very receptive to my concerns and service requests. Made various notes for the technician to service and check on. He is friendly, understanding & very helpful.

Leoneer

Oct 21, 2016

Excellent service from Mark Simpson. He works with his clients well & fully understands their needs. Very helpful & knowledgeable! One of the best in the department!

Brenon

Oct 20, 2016

Samantha is cheerful, friendly, professional, considerate, efficient, and easy going. It was a pleasure to do business. I was able to choose a loaner and was surprised when I had it on cruise control and it started to automatically brake or accelerate with the traffic! Very cool.

lancemnj

Oct 19, 2016

I have been a customer of Prestige for about 8 years and have always had an excellent customer experience with service. Aside from always doing a good job servicing my car, the staff, and this time Michael has consistently shown the highest level of customer service in communicating and being informative about the whole service process. Thank you.

Nemtza

Oct 19, 2016

15k service Looked also into a jet problem the smart key randomly wasn't workingThrough extensive comp research were able to locate the problemIt was a wifi issue in the surrounding buildings where I parkedBut the gave me a great Sollution to touch the start button with the key if it happens againSam was vigilant and would not let me go until she found the right person to reconcile the problemGreat job

MShapiro

Oct 18, 2016

Great service, as always at this dealership. Michael goes the extra mile, no pun intended! I appreciate the time and effort that is always given to the customers here to get the best results at least inconvenience possible.

Deuceman

Oct 15, 2016

Kay is a knowledgeable, professional and courteous sales consultant. His positive attitude and relaxed approach was much appreciated. His passion for cars and knowlege of competitive brands makes him a great asset for Prestige Lexus. It was a pleasure completing a successful purchase of a new RX350 for my wife's birthday. She's thrilled with it. I also appreciate the efforts of Sam Kim (SalesMgr) and Michael Rockwell (Finance Mgr) in the pirchase .

Mary Meakem

Oct 14, 2016

From making the appointment to picking the car up, there were no "bumps in the road". Mark was extremely courteous and helpful. Almost makes car maintenance pleasurable! Thank you.

MsDebW

Oct 14, 2016

I love this dealership. I always feel like a VIP. The check in and check out process is very efficient and pain-free. All service managers I've met have been professional, friendly, and helpful. Mike Z is my favorite service manager so far.

bmw77

Oct 13, 2016

from the mom, and my car was ready, and washed inside and outside. A great experience.from the moment I drove my car into the service area, I was met with warm and attentive staff. My manager assured me the service would take 90 minutes, while I relaxed in the very hospitable lounge. After 90 minutes, I was summoned

jmu14

Oct 13, 2016

My entire experience from start to finish was so easy. As soon as I dropped off my car, Michael was attentive to what I needed. Everything was seamless, as he got me right into a loaner car for the duration of my service. He called frequently to make sure I was comfortable with the loaner. Would work with him again in a heartbeat.

SimonPhone

Oct 12, 2016

I am doing service here for two cars, one is 2015 Lexus RX350, another one is 1999 Lexus RX300.Mark is extremely helpful specially when he is working on my old car, this is how the great personal service should to be.

Neil from NY

Oct 11, 2016

Mark Simpson was attentive, courteous, extremely eager to please, and just terrific! From the moment he interacted with me, it was obvious that he was an expert in customer service. He articulately and professionally explained The service my car would need, but on top of that, I had just gotten a new iPhone 7, which I've never used before, and I was having problems with it. He quickly saw my trouble, and called someone else overWho had experience with an iPhone 7, and he quickly remedied my problem. It was over and beyond, and I was extremely grateful!

Dz75

Oct 11, 2016

Mark was very helpful and knowledgeable with my concerns. I really like the cleaninness of the shop and the professional appearance. Will definitely be returning !

JFL

Oct 11, 2016

This was the initial service for the car. Samantha was most helpful in moving the process along and assisting with some Entertainment System issues/questions.

Jenny916

Oct 10, 2016

I was in and out in under 5 minutes with my loaner! No issues, and Jorge had impeccable customer service. He called me midway through my work day to let me know my car was ready, and I was able to pick it up no problems right before they close ay 6 PM.

lace

Oct 10, 2016

I was fortunate enough to have Samantha Munoz as my service advisor. She was through and very pleasant. She addressed all my concerns and made sure I was satisfied before I left. Samantha is a true professional. I hope to deal with her on my next service visit.

David

Oct 9, 2016

Mark is very patient and takes the time to be sure you are aware of what is going on with your car. He has always been able to answer any questions or concerns that I had. Polite, courteous and friendly.

RonS

Oct 7, 2016

I appreciated the friendly interaction with Mark. His explanations were concise and informative and he was attentive to my concerns. Time of completing the work was spot on.

Smwint

Oct 6, 2016

Terrible dealership!!!!! After getting two cars from these guys they refuse to issue my refund for the tire plan. Unfortunately the plan provider said I had to go through the dealership. I submitted the paperwork almost four months ago for the cancellation and all they say is we're working on it. Highly recommend you take your business somewhere else if you are considering them!!!

chaukka

Oct 6, 2016

Excellent experience at Prestige Lexus buying a new NX. I connected with Steve over the internet and asked him to price a new NX for us. Steve was very prompt with phone calls, negotiating on our behalf with the sales manager and getting us a great price for a great car. When he was not around he asked his colleague James Machovsky (another 5 star salesperson at the dealership) to help us. Overall a wonderful experience at Prestige. Highly recommended!

lou intorre

Oct 5, 2016

2 thumbs up for Samantha. Honest and nice to work with. Thorough and pleasant. Made sure I was satisfied before I left. Will return for more repairs.

browntrout

Oct 3, 2016

convenient. respectful of my time. good loaner. easy to schedule. I was not aware of free car washes until follow up call was made to me. thanks for that.

Lexuslova

Oct 3, 2016

I took my Lexus in after paint was chipping off the front bumper. Prestige Lexus covered it under warranty fixed in a few days and gave me a loaner vehicle. It was excellent experience and Jorge was professional and pleasant to deal with.

KDA

Oct 2, 2016

In a very unusual experience, I leased a new car and 5 days later I was involved in a bad accident. The car was totalled and thankfully, I literally walked away with a scratch. My sales representative and the dealership manager at Prestige Lexus went above and beyond to get me into the same vehicle.. It had certainly done its job! Thank you, Prestige, you have earned a customer for life!

KDA

Oct 2, 2016

In a very unusual experience, I leased a new car and 5 days later I was involved in a bad accident. The car was totalled and thankfully, I literally walked away with a scratch. My sales representative and the dealership manager at Prestige Lexus went above and beyond to get me into the same vehicle.. It had certainly done its job! Thank you, Prestige, you have earned a customer for life!

Rolando S.

Oct 1, 2016

Been coming to Prestige Lexus in Mahwah for 6 six to have my RX350 serviced. The service department is just the best. Professional, courteous and helpful reps. Clean and organize facility. Would not mind waiting at their lounge.Bought a certified pre-own just last month. Han, the sales rep, was very accommodating and informative. Definitely the purchase was best experience. 12 out of 10.

Azaber

Oct 1, 2016

My service advisor Samantha Munoz did and outstanding job assiting me with servicing my car and had me in and out in no time. True definition of a professional. Thank you!

robdepalma

Oct 1, 2016

Joe Scalo used to handle my service visits, but since he was recently promoted, I was introduced to Mark Simpson. Dealing with someone I can build a nice rapport with is important to me. Mark was pleasant, laid back and kept me informed throughout the service visit. Thank you Mark!

Warren E. Meth

Sep 30, 2016

This whole dealership is excellent. Been going there since 1992. The Service Dept. is especially excellent from picking up my car; giving me a loaner to the final bill. If there is a problem or concern they call you to discuss. Mark Simpson a pleasure to deal with.The only problem with all this is that I cannot go anywhere else to buy or service my cars. I am bound to Prestige Lexus (by choice). Other dealers, and I have been to many over the last 50 years, just do not measure up. This is the dealer to deal with. No. I do not have an ownership interest in Prestige Lexus.

LexusGX470 Nice Rims

Sep 29, 2016

She has been so helpful with coordinating and communicating with our Third Party Extended Warranty representative to aid with the expensive of the repairs. She was willing to aid my elder parents with arranging transportation for them, since they were not too familiar with travelling to the site without me present. She provided updates, so we were never in the dark or had any surprises. She has a great personality and is very patience to explain everything to my elderly parents. I can go on about Samantha.... she provided great customer service. Thank you again! You ROCK!!!

Izzo3

Sep 28, 2016

Steven Glenwick was absolutely a pleasure to work with. He made buying the NX a painless experience!! I already recommeneded Prestige to a complete stranger that approached me about the NX. Thank you for everything love my NX!!

virginiatseperis

Sep 27, 2016

I purchased several Lexus vehicles over the years and Mike consistently provides EXCELLENT customer service with great communication and follow-up; he treats people with respect and has a great attitude! He is knowledgeable so you know that you can turn to him for help when you need it. What's really nice is that I do feel that Mike really cares about me as a customer and that's a really good feeling. You Can't Ask For More!

Wang

Sep 26, 2016

Samantha is great. She is fast and very helpful. She helped me fix the rear bumper paint off by herself, and made it the best possible result Great service!

A_Happy_Customer

Sep 26, 2016

Steven service is excellent. Steven is able to communicate and understand my need,. show me the vehicle that meets my needs, offer a good price, and delivery the car in a professional and courteous manner.

cho123

Sep 26, 2016

Steve was a great help achieving our goal of finding the right car for us. He is professional, friendly and accomodating. In addition - everyone at the dealership including the sales manager Leonardo and finance manager John, was extremely courteous with top notch service. Overall, highly recommend the dealership!

Errock

Sep 24, 2016

Car ready earlier that promised, which helprd to schedule important errands that day. Very happy with the service and now I have family members who switched their dealership to Prestige Lexus.

Britney

Sep 22, 2016

Samantha was great to work with, thoroughly explained all of the issues with my vehicle and my different options. Friendly and helpful staff, great experience would definitely recommend this dealership.

Idyf

Sep 22, 2016

Was a pleasure working with him, he has pleasure of wanting to make us happy, in everyway!! Would recommend him 100%. We walked out being very happy.. Thanks again

Lexus2004

Sep 21, 2016

My suv's tyre blew out. They didn't have the courtesy to replace or offer discounts for the the tyre . poor service Waited too long! No coffee or snacks at that time

jeffsciguy

Sep 20, 2016

My service experience was handled by Jorge in a pleasant, professional, and expeditious manner. All of my questions or concerns were addressed and I will unquestionably continue to use and recommend Prestige.

NJkat

Sep 20, 2016

He explained all the details of the charges and gave me the applicable discounts for the maintenance. He followed up with the service and made sure I was satisfied with the service.

only1jva

Sep 20, 2016

Andy was great so between he and Sam who I've worked with in the past, this dealership offers stellar service. I highly recommend Prestige for all your service needs.

M,newcar

Sep 19, 2016

Art Norvell was professional, courteous, and focused on finding the car that would make me happy. He addressed my particular desires for color, model, and options, which can be tough at the end of the season. Art came through with flying colors. Thank you

RCpaulg

Sep 19, 2016

John DeSantis was professional, efficient and focused on addressing this service visit, employees like John, Walter & Adam are why I buy a Lexus at Prestige!

Footwr0020

Sep 19, 2016

Everyone we encountered was professional and personable. They are very proficient and efficient in what they do. I did not have to wait long for any services. They made this whole experience enjoyable.

Lexusdude

Sep 19, 2016

I had a great experience at this Lexus dealer. Everybody was friendly and very helpful. I have no complaints. 5 star service. I will definitely recommend to others.

lexus16

Sep 17, 2016

The dealership delivered a loaner car to my house, picked up my car and brought it for service, and then returned my car to me. Not only did they do the 20,000 mile service, but they cleaned my car and buffed out some scratches with no additional charge. Mark Simpson from service was a pleasure to deal with. I would definitely recommending a purchase and service from Prestige Lexus. We presently have 2 leased cars from them.

MARTHA L. POTDEVIN

Sep 17, 2016

We've been coming here for many, many years and will continue to do so because they're just that good. Whether it be sales or service, the personnel is top notch in every area.

mdielmann

Sep 16, 2016

The service was impeccable, as always. I appreciated how they valued my time by letting me know what to expect and then meeting those expectations.

Alec123

Sep 16, 2016

Friendly,courteous on time as promised. He was very helpful and attentive. I had a very pleased experience.as service advisor Jorge is great. He make sure that everything is done and his costumers are satisfied.

Dr.M

Sep 15, 2016

John was very nice and helped me resolve my issue with a fog light on my lexus sc430. I had originally purchased the fog lamp from the parts department and was sold the incorrect bulb. John was kind enough to replace the correct bulb on my car without charge for the service time.

Monte165

Sep 14, 2016

Service was excellent. Prior to going to prestige lexus for a tire replacement thru my tire insurance i went to Ray Cetena lexus. Ray catena was giving me the run around so i decided to go to prestige lexus and spoke with the sales advisor, she was a great help. John assisted me and i was in and out no questions asked. John was very professional and helpful.

Shujia Gong

Sep 13, 2016

Great! It's a pleasure to work with Samantha. She is helpful and professional. I didn't wait for long before my service was done. The environment was pleasant.

Steven Lichak

Sep 13, 2016

The service department at Prestige Lexus is excellent. The team is always helpful and provides a high level and high quality experience. When I went to trade in my lexus I waited around for someone to help, almost as if I was being ignored. Once I discussed the vehicles and drove one they came back with crazy numbers. Offering me far less than my vehicle was worth and asking for thousands down with a much higher payment. I was able to achieve what I wanted at BMW and now am a proud owner. The sales department needs to be more competitive and focus more on retention of Lexus Customers. I am in my early thirties and would have been a long term lexus owner if they wanted a deal and offered better incentive to stay a lexus drive. Definitely still chasing the "pursuit of perfection."

ed13

Sep 13, 2016

Great young man and salesman. I will always recommend him. By the way my wife and I believe he is a 10! He is the reason I returned to purchase the vehicle from Prestige!

abh

Sep 12, 2016

Amazing service for more than 95K miles. Would never think of taking my truck anyplace else. Every interaction with the entire service team is always remarkable and my last visit which, was unplanned, was no exception. Would give more stars if I could -- this is the A+ team.

Carolyn J

Sep 12, 2016

Warm welcome, quick service, good price. Can't ask for more. Spent a little time looking at my next Lexus. This is my favorite dealership.

Lexus16

Sep 12, 2016

First time with my new car and so far the way they explained and help me to understand all I need to do with my new car. It was a good experience so far.

Ella

Sep 11, 2016

Mark Simpson is a excellent service consultant.Very professional in his dealings with me and very helpful.Work was done on time and Mark kept me informed.

Emily Gordon

Sep 11, 2016

I bought my car in Englewood but choose to have it services at Prestige even though it is much further because it is a much nicer facility and the customer service is great.

Francesca

Sep 10, 2016

Incredible salesmanship! Angel even drove the car to our home after all the extras were installed. A perfect gentleman, honest, and accommodating. Couldn't have asked for more. Thank you Angel!

Larry F

Sep 9, 2016

It's always a pleasure dealing with Mark. Very professional in his dealings with me and hopefully will have the same opportunity next time when my 2016 RX 350 needs servicing.

Love my Lexus, Lindag

Sep 9, 2016

Samantha Pelletier is the best. She is extremely knowledgeable and courteous. I only wish that she will be able to sell me my next Lexus next year. She is extremely patient. She once helped me over the phone with the Sirius radio.

Michelle Snyder

Sep 9, 2016

We purchased 2 vehicles within 6 months from Angel. The experience from start to finish and beyond was fantastic. Angel is always honest, knowledgable, reachable and articulate. This was the best experience we have had. Have recommended him on more than one occasion and will always seek him out when we are in the market for a new car.

Mike

Sep 8, 2016

I have bought several cars through Leoanardo, he is by far the most professional general manager I have ever delt with. Buying through Leoanardo was pleasurable, I will definitely search them out for my next purchase. Great car great dealership!

N

Sep 8, 2016

With my schedule it's important to have the busy work covered. Angel organized everything I wanted so I just had to sign on the dotted line. He's hard-working and accommodating which makes the process painless.

nlouis25

Sep 8, 2016

We have been working with Angel for many years. He is an incredible person and made the process of leasing our car extremely easy. Thank you so much for all you do.

papamike

Sep 8, 2016

Have purchased four cars from Prestige.When my former salesman retired Angel stepped right in and made the transition seamless. As this car was for my wife she was a little concerned about the new technology. Angel was terrific throughout the entire process.Took care of all her concerns.

Sammym11218

Sep 8, 2016

Angel Was very helpful and knowledgeable when he showed me the Lexus RX , I ended up buying the truck and I'm very happy and pleased to have him as a salesman , he was not pushy at all !

ArethaB

Sep 8, 2016

ANGEL WAS EXTREMELY PATIENT AND HELPFUL WITH ALL MY INQUIRIES AND CHALLENGES WITH LEASING A NEW CAR!. HE ALLOWED ME TO MAKE MY OWN DECISIONS AND PRESENTED ALL AVAILABLE OPTIONS! I WOULD RECOMMEND ANGEL AS THE TO GO SALES PERSON! THANK YOU !!

didonna77

Sep 8, 2016

I cannot thank enough Angel. he's absolutely attentive and cares about the customer from the very first moment until the end and through the whole process!!

123drum

Sep 7, 2016

Angel made the sales experience easy from start to finish. He went out of his way to get me the exact car I wanted at the right price. Angel also taught me about each and every function inside the RX. I felt very confident and very happy driving off the lot with the new car and his follow up after the sale has been great. I can't say enough about Angel and about the Prestige dealership in Ramsay.

Frederica

Sep 7, 2016

I have nothing but the best to write in my review of the service that I received. Mark kept me posted on the progress of my car. I needed my car by 2:00 at the lastest. He made sure that I had my car and was ready for pick up well before 2:00. I have never been disappointed with the service that I have received since purchasing my car. Mark not only took care of my car but went beyond to accommodate my need as well. Thank You.

megg0121

Sep 7, 2016

Colin was so helpful. He helped me lease my first car! Prior to leasing a Lexus ES 350, I looked at Acura, BWM and Volvo. The Lexus was much more luxurious than any of those and Colin was 10 times more knowledgable than any of the sales consultants at the other dealers. He was the best sales person I had! I highly recommend Colin!

Whitt

Sep 7, 2016

I had a very pleasant purchase experience at Prestige Lexus. The three individuals with whom I worked, Sales Consultant Steve Glenwick, Internet Consultant Bette Klopacz, and Finance Manager Leo Soberanis were all extremely professional and no nonsense. I would recommend this dealership without hesitation.

ealivewire

Sep 6, 2016

John DeSantis provided exemplary customer service during my recent service visit. It has been a pleasure dealing with him, for top notch customer service helps build customer loyalty and affords customers peace of mind in their investment in a Lexus.

Lexus123

Sep 6, 2016

Mr DeSantis provided excellent customer service during our recent service visit. It was a pleasure dealing with him. Lexus offers excellent service we are glad we purchased our Lexus They provide us with peace of mind in their investment in a Lexus.

Harriskm

Sep 5, 2016

Courteous and timely service. Pleasant and attentive to my needs as a customer waiting for the service to be preformed. Dealership has always been a pleasure to deal with.

beth17

Sep 2, 2016

As a service Advisor Jorge is wonderful. He goes out of his was to make sure that everything that can be done is done for his customers.

jmarano356

Sep 2, 2016

Scheduled service with Samantha took a bit longer than expected and provided a loaner for a few hours of local shopping..even though we were running late to return the loaner staff made arrangements for our vehicle to be ready outside. Traffic dispersed and we made it to service dept. with 5 minutes to spare.

lexus

Sep 2, 2016

My salesman ANGEL was super, a great person to work with handle everything like a pro. Every body at the dealership was a pleasure to work with my sister bought her lexus from ANGEL last year which is one of the reason I went back. The service dept. is excellent.

Kem1221

Sep 1, 2016

Mike took the time to listen to my needs and make recommendations on which cars would beva good fit. His patience and expertise were a breath of fresh air in the entire car buying experience. Thank you

Nvr

Sep 1, 2016

I am extremely confident in Samantha, my Service Advisor. I now request Samantha whenever I bring my car in for service. Although I did not purchase my last Lexus at Prestige, I have always been happy with servicing both my cars there.

Andrew A Skuratov

Aug 31, 2016

Working with Steve and none was a pleasure. They made the process easy and fast Thank you for my new car. This dealership is top notch .

Bobf

Aug 30, 2016

Mark handled my service appointment perfectly. Service was performed in a timely manner and Mark kept me informed of progress and will use in future.

cocoberry

Aug 30, 2016

I had been looking for a White Lexus to replace my Silver Lexus for awhile and went on a bunch of different websites and filled out specifically what ... Show Full Review I had been looking for a White Lexus to replace my Silver Lexus for awhile and went on a bunch of different websites and filled out specifically what I wanted. The ONLY Salesperson and ONLY Dealership that came through was Rudy Trbovich at Prestige Lexus in Ramsey, New Jersey. I drove from Annapolis, Maryland to get this site unseen. Everyone at this Dealership were kind, informative and pleasant. Vinny was my tutor of the many intricacies of the Newer Lexus that mine didn't have. I cannot be more thrilled and happy to be Back into a WHITE Lexus again..... Thank all of you at Prestige Lexus of Ramsey New Jersey

DRDNDAS

Aug 30, 2016

No words can describe Mr. CHRIS CHOI IN Lexus Sales .He is outstanding and we wish the Best for him.Because for him ,we bought three cars in last 12 months.We are also very pleased to know Samantha in Service DEPTT and her great service in helping us. From Dr and Mrs.Das.

JoeV

Aug 30, 2016

I was going on an out of town trip when the day before I noticed my headlight was intermittently going on and off. On the day of my scheduled trip without an appointment I brought my car to the service center. I was greeted by Jorge who took care of me immediately. The light was replaced in a little more than an hour leaving me ample time for my trip. I really appreciated Jorge's attention to my service need...thank you.

Zulika75

Aug 28, 2016

Came in for a service appointment for my car and Samantha was very kind and attentive to us and made sure we were well taken care of

Happy Repeat Customer

Aug 27, 2016

Mike worked tirelessly to find the vehicle that met my wants and needs I have no reservations recommending him. I have both purchased and leased from this dealer for 10 years. It was nice to complete this entire transaction in one day.

jeffw

Aug 25, 2016

Samantha was terrific , and very cordialshe communicated everything with me and when i had a problem , she solved it fullyi highly recommend using this center and dealing with Samantha

raugustensen

Aug 23, 2016

Mike and everyone at Prestige once again went out of their way to help me out and get me a great deal on a great car. It's my 3rd car from Prestige and I see more in my future, thanks!

Marshlmax

Aug 22, 2016

I was very pleased with the service - service area and especially the professsionalizimOf Michael Z and certainly would recommend This dealership for sales and also service

okkoral1

Aug 20, 2016

Just picked up our third vehice that we have bough from Cal over at Prestige Lexus.He is a true professional and a pleasure to work withI highly suggest anyone looking to buy alexus to work with Cal..

JayJ

Aug 20, 2016

I brought my 2011 Lexus GX460 into service department early on Tuesday, August 16. I was 700 miles away from home, visiting my daughter at West Point, NY. Multiple dash lights were blinking, repeating a problem Id had several months earlier here in Cincinnati (and which I though had been resolved). Though I was not a Prestige customer, they made every effort to review the problem and prior work completed. Despite how busy the service department was, the team fit me in and diagnosed the problem. Within an hour, they had diagnosed the underlying cause of the problem.Better yet - they had the parts available me and could get the work done. The bad news was that it was going to be a costly repair on top of the original work Id had done here in Cincinnati. Nevertheless, I was relieved that the repairs could be done and Id be on my way.They didnt stop there though. They contacted the regional Lexus staff, and Lexus agreed to cover the repairs. I was amazed and grateful. On top of that, the work was completed sooner than expected, and in a Lexus quality fashion. Over the next few days I drove an additional ~800 miles without a problem.

cenjsy

Aug 19, 2016

They have some Good low mileage cars on the CPO lot. They wanted full price! After discussion with the manager, they were flexible.And ended up negotiating a good deal.The delivery process was very smooth!

dboyle05

Aug 18, 2016

Jorge, the Service Consultant, was outstanding. I brought the car in for the 30,000 mile service, and to report a couple other issues, a 'rattling' sound coming from the moonroof, and a sound from the driver seat when the car turned on and the seat adjusts. I ad previously mentioned the issue of the moonroof rattling in a previous visit and was told the track just needed to be 'cleaned'. Jorge told me he heard the noise, and was recommending that the entire moonroof be removed and reviewed. The problem was located and has not returned. Similarly, he decided to just replace the seat track even though he could not duplicate the sound. He ordered the part and I brought the car back the next week. The whole experience was pleasant, and more importantly, the 2 issues were resolved to complete satisfaction.once again, Jorge made the whole process smooth, explaining what was happening each step of the way, and the timeframe that it would require.David Boyle

MyPony

Aug 18, 2016

I said I would wait while my car was being serviced since was supposed to be a quick one. More issues were found car after the car was inspected. I decided to have the work done and once again a loaner car was offered to me which I declined.

snyde, david 123

Aug 18, 2016

The most important part of my experience in purchasing a 2016 Rx was understanding the new technology. Barton Lee was instrumental in providing an understanding how this all works. In my field of real estate I have to be on the car phone all the time and use every possible feature this vehicle provides. Not once but every week for the first 3 months I had to stop by the dealership and ask how do I use this device. Barton is always there for me and he always goes out of his way to explain the features I do not understand or remember. You have a superb individual whom I would recommend to anyone if I have a problem with the above. Thank youDavid Snyde

Lexussam123

Aug 17, 2016

My cars are all well cared for and your service rep Samantha is terrific .Having loaner cars available is a great aid.I will buy my next car from prestige Lexus.

Abe

Aug 15, 2016

I recently leased my first Lexus (NX200) and Rudy was my sales rep. He cares about each and every client as if it were his only client. The service and no nonsense way of doing business was outstanding. I will definitely recommend him to my friends and family.

ccvmj

Aug 15, 2016

I just picked up another Lexus and once again this shop has exceeded my expectations. Calvert Hargrove is simply the best in the car business.

Jie

Aug 13, 2016

excellent service.Good understanding of our need.did not wait long.loaner cars are always available..comfortable waiting area.easy access to the service department.

digereedoo2

Aug 12, 2016

The service was excellent although the wait was longer than I expected-2.25 hours. The waiting room does not meet Prestige`s past standards- it is very grubby and needs to be refurbished

LDJohnson

Aug 12, 2016

Very pleasant people from the appt, pick-up, service and return! All overseen and managed by one person. He runs an exceptional shop. Lexus should be very pleased with his professionalism.

Jvk214

Aug 10, 2016

Called to schedule a 30,000 mile check, very courteous person on the phone recommended a good time to come in and quickly drop my car and get my loaner. Went exactly as she said, no surprises.My service consultant Mark Simpson greeted me as I pulled into the garage. We went to his office and reviewed the work that would be done on my car as well as the price. Mark is very personable and did a great job explaining the work.Car was ready at the appointed time and price was exactly as predicted.Thanks Mark, see you in 5,000 miles.

Donna j

Aug 9, 2016

Excellent service as always. From the time I enter until I leave. Work quality excellent Mark Simpson treat me like his family. He listens to my concerns and does what he can to fix it. My biggest concern on my last visit was the after market " Invisible Bumper " that was introduced to me by the the sales department and I added at the time of my purchase. However it was scuffed up in the rear by a car trying to get out. Because of the way it looked, I wanted the invisible bumper off. But everyone washed there hands of it. I complained to Mark and he removed it. I was the happiest person in prestige. I may have embarrassed Mark when I hugged him. Sorry. Mark.. Mark Simpson is a priceless employee. Thanks Mark

Truckguy3

Aug 9, 2016

This is my fourth lexus and my third one that I bought from Prestige Lexus. My service consultant in the past was promoted and I thought that I would miss him but I was mistaken Mr. Mark Simpson is great.

bunce4

Aug 6, 2016

I've been coming to Prestige lexus for 15 years, and have purchased 4 cars over that time frame. Every single service for my vehicles have been at Prestige Lexus, because of the terrific personal, professional service. My vehicles are maintained in pristine condition due to their efforts. I always feel they are providing only what is necessary, without padding any service bill. Mark has frequently been my service advisor, and is knowledgeable, friendly, and efficient. His estimates are always spot on, and delivers the vehicle when promised. Thank you Mark, and thank you, Prestige Lexus.

Cecilia

Aug 5, 2016

Everyone was professional and efficient! Work was done on time and Mark kept me informed. Very organized, clean and comfortable. Had a loaner car readily available for my use.

grande

Aug 5, 2016

Jorge and the entire team are great service is quick your not gonna get bored waiting for your car place is also excellent people who works there always have that smile in their face sure il be back on my next service of my car

Brautigam24

Aug 4, 2016

Never thought regular service would be enjoyable; comfortable and efficienct service. Will only buy Prestige because of it! Almost as enjoyable as the sales experience

Limbo

Aug 4, 2016

I just bought a car from Prestige Lexus and couldn't be happier with the purchase! Mike was the person that helped me throughout the whole process and he was awesome! They even stayed almost an hour after they close so we can have all the paperwork done and i can leave with the car the same day. I am really thankful to the whole team!

mrosey

Aug 4, 2016

Buying a car is never an easy task and Steve made this process very easy. He was very knowledgeable and answered all my questions. Steve went above and beyond to make sure our experience was painless. He was very accommodating and we are very satisfied customers. We would highly recommend Steve and Prestige Lexus.

Shoegal08

Aug 4, 2016

As always, great service. My vehicle was taken right away, and returned within promised time. I've been a customer for past 8 years and will be coming back

21Taylor

Aug 3, 2016

Mike was so helpful and patient with me in my four visits to Lexus to find the perfect car. He got me such a great deal and was so awesome to work with and I absolutely love my new car :)

ablank

Aug 3, 2016

I had a great experience! Mark was very helpful and friendly. Service did not take longer than the estimated time I was given and it was free. I love my Lexus!!!

ahmed awad

Aug 2, 2016

Excellent service.Good understanding of our need.did not wait long.loaner cars are always available..comfortable waiting area.easy access to the service department.

Loadjun67

Aug 1, 2016

I met Chris Choi as my dealer at Prestige Lexus , who provided Quality service and kindness, I will recommend to my friend and family - who has plan for buying or lease new car.

Roma

Aug 1, 2016

My husband and I leases do our first Lexus. The attention we received from Rudy was exceptional in that he cared about the way we were feeling about the deal. He made every effort to satisfy our expectation and ensure our experience with Lexus was pleasant and memorable.

Wei Z

Jul 30, 2016

Steve is AWESOME! He helped me to get the car I wanted and at the right price. Very helpful and knowledgeable. Doesn't waste a second of your time. Recommended.

Zulika75

Jul 30, 2016

My parents bought their very first Lexus and the team has been nothing but extremely helpful. I thank them once again for being fully dedicated to us

Cathyk

Jul 29, 2016

The dealership is awesome. We bought 2 cars here and had them services also. I'll never go elsewhere. I have referred family and friends

Jeff Altomari

Jul 29, 2016

I drove into their service bay, and saw that I was on their schedule, via their TV display. They promptly took my car, met with Mark, and he said it would take 90 minutes, and it did. They seem to value the customer's time, which I appreciate.

Dina Rutstein

Jul 27, 2016

The representative who answered the phone knew who I was and which car I was calling about. The scheduling of my appointment couldn't have been easier. Jorge assisted me with my loaner car and the whole team made this experience outstanding!

WB

Jul 27, 2016

Found the car online and was able to travel to and drive home, 1100 miles, in an efficient manner. No issues incurred and relied on reviews like this to determine trust of the dealership.

tctam

Jul 26, 2016

Service at Prestige Lexus is outstanding. Mark is very knowledgeable about the Lexus cars. I brought my car in to service the check engine light. Mark went out to do some simple checks before he wrote the car up for more diagnostics. The check engine went out after he reset the gas cap.

Omar

Jul 23, 2016

From the time that I called about my sensor alert everyone from the receptionist to Mark my service representative tried to insure my safety in mind. When I brought the car in Mark learned that my part was not in so he provided a loaner so I didn't have to wait most of the day without a car. I appreciate his effort.

rosa

Jul 23, 2016

After a somewhat unfortunate experience with Lexus Prestige earlier this year, we were delighted to work with Cal - he was pleasant, conscientious, knowledgeable, and completely turned around or negative feelings - we are back to being regular clients at Prestige Lexus!

eparnes

Jul 23, 2016

I've been using Prestige Lexus service for 20 years. They continue to provide outstanding service. I've also been working with Mark Simpson for several years. Mark is knowledgeable, courteous and pays attention to detail. Thanks for the great service Mark!

Linda

Jul 23, 2016

After a previous issue with my last service with a different rep, I was very happy with the service provided by Mark during this visit. He was extremely helpful in recommending certain things and overall I was pleased with the final job. Mark kept me informed of the status and I felt comfortable with the decisions made. Thanks again for renewing my faith in the Lexus service.

samthechef

Jul 22, 2016

Great job! You always do a great job. lexus should be proud to some one like you. Prestige Lexus does a great job every time.

Ed J

Jul 21, 2016

My experience with Colin was fantastic. Unexpectedly, the vehicle that I ordered was scratched. Colin and the staff at Prestige Lexus immediately arranged for me to receive a perfect new vehicle. The delivery experience was relaxed, thorough and professional. Moreover, Colin and Prestige Lexus appropriately compensated me for my time and inconvenience. I look forward to leasing another vehicle from Colin in a few years. They have earned my respect and loyalty.

T&R Bergen County

Jul 20, 2016

It was a pleasure doing business with Cal. He was straight-forward, patient, and accommodating through every step of our car buying process. Supporting Cal was Leo in finance who made the paperwork painless and quick. And we were very appreciative of Leslie who walked us through all the tech and gimzos jam packed into our new car. We are more than happy with our new RX350, but extremely impressed with Cal and the good folks at Prestige Lexus.

Mwalker

Jul 19, 2016

Samantha is great! Always friendly, very helpful and knowledgeable about all things concerning my visit. It is always a pleasure to come back, whenever my car is due for service.

charissa craig

Jul 19, 2016

Thank you for giving me great service in the purchase of my new car ES350.Art gave me great service and a good price. It is always worth the drive for me to get good service from a good salesperson..

pbmb78

Jul 18, 2016

Mark provided excellent service. He understood our needs, explained our choices, and kept us informed during the service process. I would highly recommend working with him.

Fyr1

Jul 16, 2016

Thank you for saving me money on my 120 K service. It was worth traveling the extra 40 miles each way, and you can rest assure I will be bringing it back for the 150K service. The 10 % off coupon was an added bonus. Very pleasant staff, the girls behind the service desk who checked me in and Mark who was working alone when I came in after 6:30 PM to write the service needs and get me out in a nice RX 350 loaner car. Great ride by the way! Paul Roncallo

Adam M Van Volkenburg

Jul 14, 2016

I contacted this dealership to inquire about a new lease on a Lexus and was routed to Art. Art was very unfriendly and did nothing to demonstrate a willingness to gain my business. I don't live near the dealership, but have bought another car from a nearby dealership and like dealing in the area. He was rude and more focused on where I lived rather than helping me and selling a car. There are two other Lexus dealerships near Prestige...do yourself a favor and start there! Skip Prestige, Art and the terrible sales experience.

Jerrycolby29

Jul 14, 2016

Samantha was great, updated us everyday, Everything and everyone were great. All the work was performed as requested, it was a great experience!! Lexus customer service is the best

SnehalUSA

Jul 14, 2016

Periodic Update + Clear Information + Expensive but worth it.Samantha was great in explaining the issues and managed to get all done in a day's time.

Johnlxii

Jul 13, 2016

I honestly feel like part of the Lexus family when I visit Prestige Lexus. I moved here from Boston last year and brought my 2009 RX 350 to Prestige for service and immediately saw how professional, knowledgeable and friendly the staff is. I have since purchased a newer version and continue to use their services. From the salesman Cal Hargrove to the service manager Mark, as well as the mechanics and other staff, I am always impressed.

artiec48

Jul 12, 2016

Mark Simpson handled our 15,000 mile service. Had us out in in a short time with everything taken care of. Always great to deal with!

Surething 13

Jul 12, 2016

Was welcomed by Mark upon arrival at the service department. Explained to me how long my car will be in service and what needs to get done. Got my car back as promised. Exceptional service from the entire team.

cmlnj

Jul 11, 2016

Mark was very helpful, explained my options clearly and got me in and out very quickly. I would work with him again and will ask for him when scheduling my next appointment.

Javed Alam

Jul 11, 2016

I just bought certified RX 350. The car is very nice within my budget. Car condition was awesome which forced me to go with Prestige over other dealers. Art was very patient and had all the answers we wanted. (Trust me, we had so many questions bcoz before coming to Prestige, we had done all the research and had gone to more than 10 dealers to shop). Great Job Art !!!

christort

Jul 9, 2016

We just leased a new nX200t and my wife could not be happier with the vehicle, the dealership experience, and the monthly payment... Michael was terrific to deal with and the car is even better than advertised... (drivability, handling, technology, etc.)... Prestige and Michael impressed us and were very attentive from the moment we dealt with them...

JOEMAN

Jul 9, 2016

Dealt only with Mark and he took care of everything for me. On time service and Mark was a real professional. I was very happy with my experience at Prestige.

lbarragato

Jul 9, 2016

It's easy to schedule an appointment. I like dealing with Jorge Reinoso. He is very helpful and prompt in regard to returning phone calls. Whenever I need service information he is very informative and just makes the entire experience very easy. My vehicle is always so clean and neat when I pick it up and the staff at the Ramsey location is always friendly and professional.

bbeye1

Jul 8, 2016

I AM VERY HAPPY WITH SAMANTHA AND YOUR DEALERSHIP. I RECOMMEND YOU ALL THE TIME.COURTEOUS SERVICE AND EFFORTS TO ACCOMODATE. I WOULD HAVE BEEN HAPPIER IFI DID NOT HAVE TO PAY FOR TIRES SINCE I PAID $1,250.00 ON PURCHASE FOR TIRE INSURANCE.

dlivit

Jul 7, 2016

Deal went through and it only happened because of Michael's professionalism. I am so happy with my purchase and my first experience at this dealership. The friendly and comfortable environment made the process go smoothly. Everything was done quick and they truly appreciate your business. I will gladly work with Michael in the future and he is truly one of the best!

GSFrank

Jul 7, 2016

The team at Prestige is better than any I've encountered. Everyone is friendly, attentive and they aim to please. It's clear that customer service is a priority, which seems to be a rare quality these days. Thoroughly satisfied with Mark Simpson as my point of contact and the entire team.

Patty C

Jul 7, 2016

Mike Midulla and the team at Prestige Lexus are top notch. The customer service from start to finish is outstanding. From the moment you walk in the door and are greeted by the receptionist, offered drinks and use of the facilities and are then escorted to the living room setting where negotiations take place to make the deal happen. Mike stayed over 1 1/2 hrs late to finalize our deal and make sure we got everything we wanted. Many thanks also to Gene Santini for working his magic in the finance department. You guys make dreams reality!! This is our 2nd new car purchase from Prestige Lexus, I wouldn't recommend any other dealer.

Mort1715

Jul 6, 2016

My scheduled service went exactly as promised. It was exactly 1.5 hours and after about an hour and fifteen minutes, Mark noticed I was getting antsy and went to check on the status of my car. Sure enough, I was on my way home about ten minutes later!

Bud187

Jul 6, 2016

Samantha is great! Fast service and all issues are addressed! Vehicle is always ready when promised. Samantha is always very polite and professional. Service with a smile, you can't beat that.

Ludie777

Jul 5, 2016

Mr DeSantis Paid immediate attention to me when I arrived for my service appointmnent and exceeded my expectationsThe car was ready earlier than expected

Chick Diambrosio

Jul 4, 2016

In February I purchased a pre owned 2010 IS250c and my sales representative Art was great to work with and stated that purchasing a certified pre owned car from Prestige Lexus guarantees me a level of comfort about buying a used car. In May I lowered the top and when I raised it a rattle could be heard. Art said to bring it in and that is when I met John De Santis. John was on his game and asked the rite questions & told me how and what they would try to do to correct the problem.After getting the car back it still had a slight rattle noise which I was ok with since it was a convertible . John called me a few days later and insisted I bring it back !I asked that they update the navigation information system since I noticed that it had never been done since the care was manufactured in 2009 ,When I got the car back the noise was totally gone , the navi system was upgraded and he had a few surface scratches buffed out on the trunk lid.In the past 50 years of buying cars and trucks for my business I have never experienced service like that and will be back when we are ready for a new car.Bravo to Art and John De Santis for providing great service and attention to it customers .

Edie Weinthal

Jul 4, 2016

This was the best service I have ever received! Thank you, Samantha! I hope she will be my rep when I return for my next service!

MJR

Jul 1, 2016

Buying a car has never been an experience I look forward to. I stress about it for months in advance. I have to say however, my most recent experience at Prestige Lexus has been do I dare say, a most enjoyable one. I believe the main reason for this was my sales consultant, Steve Glenwick. Steve put me immediately at ease. He was extremely helpful, courteous, knowledgeable and truly worked with me on my trade in, as well as selecting my new car's color, options, and financing package. I really feel he was in my corner and his main objective was to make me happy! This is my third Lexus from Prestige. All of the sales consultants were personable and helpful, but I must say Steve went above and beyond my expectations. I highly recommend buying a new car at Prestige Lexus and ask for Steve Glenwick. I guarantee you will not regret it!

Soby Thomas

Jul 1, 2016

I was dealing with Prestige for more than 10 years. The service was always the Best- in every department. Working with Mr. Michael was a wonderful experience. Whole process was very fast and clear. Always keep up this standard.

BobbyZ

Jun 30, 2016

Outstanding service. Everyone efficient and polite. Michael B extremely helpful, and attentive.

James Hansen

Jun 30, 2016

Just wanted to say what an easy process Demetrie made it for me. He was straight to the point. Got everything I wanted and more. I will be going back.

ellen r

Jun 30, 2016

BEST experience I have ever had! I want to share the outstanding customer service I received from Steven Glenwick, Sales Consultant at Prestige Lexus. I have worked with many sales representatives from several dealers over my lifetime and without a doubt, Steven is the best. From my first conversation with him, he was professional, extremely helpful, courteous and responded quickly to all of my questions and concerns. He worked well with my husband and me to discuss our needs and quickly followed through with options. Steven is honest, helpful and a truly nice person, going above and beyond to deliver on all our expectations at the very best price possible. This is my fourth Lexus from Prestige. My experience with this dealership and working with Steven has been awesome, I highly recommend anyone interested in leasing or buying a new car contact Steven at Prestige Lexus, you will be so glad you did.

Lexus2

Jun 29, 2016

I have purchased two cars, a Lexus RX 400h and RX 350 at Prestige Lexus. The dealership has wonderful sales and service departments. Our salesman Maurice Waldo was very attentive and helpful through every stage of our purchase and followed up to see that we were happy with our car. I would definitely recommend working with Maurice at Prestige. The cars are reliable, comfortable, and luxurious.

Culeda29

Jun 28, 2016

Best service experience. Samantha really wentabove and beyond to look at each issue I have with my car. I would highly recommend working with her if your looking for an excellent service on your Lexus. "Great Job".

dmitriy

Jun 28, 2016

Thank you Karina Camarena for helping me get a great deal on my RC300.Also, would like to thank Michael Midulla for helping me on the day of purchase to make this a very easy and pleasant experience, I would recommend the team to other people. Thank much again for your help. I love my car. Dmitriy(David) Mullkandov

Car pandas

Jun 27, 2016

The most professional John DeSantis was my Service Advisor. Been a customer of Prestige Lexus since 2000. Worked with John before. He knows the value of a loyal customer. Not only was water pump replaced, but performed safety inspection and replaced a dangerous power steering rack and oil cooler as well. Utmost professionalism as all was covered by warranty without any whining from Prestige. Have a Mercedes as well. All they do is make excuses to not honor the warranty. My next vehicle will be from Prestige Lexus. They know the value of their regular customers. Kudos to them! John Pandolfo

RXLEXTT

Jun 27, 2016

Mark was top notch. car runs and looks better than ever. I would continue to deal with this great team because they always keep me happy.

Mike R

Jun 26, 2016

I appreciated the up-front nature of both Rudy Trbovic and Gene Santini, and the dealership in general. No hidden fees, no games, no pressure. Everything was clear and easy to understand. I was straightforward with Rudy and he returned the favor. Rudy was very professional, knowledgeable, courteous and responsive to both voicemails and e-mails. Gene made the financing portion painless as well. He clearly explained every document that needed to be signed and while everything was thoroughly reviewed, there was no presssure to buy any of the added options (extended warranties, GAP coverage etc.). There were never any discrepencies between what was agreed to and the final documents. I work in a sales environment and immediately get annoyed when someone is trying to "broker" me or is overly trying to sell me, so I appreciated that neither Rudy nor Gene was that type. Both professional and honest. I'd recommend Prestige and Rudy & Gene. Thanks also to Bart who walked us through the technology features in the SUV, setting up the bluetooth connections for our phones and making sure to explain the various features and answer any questions we had.

lexusgirl

Jun 26, 2016

We had great experience while buying a car. Cal was professional, knowledgeable and courteous. Will definitely do business with him again.

Kevin218

Jun 25, 2016

Samantha simply makes things easy!!!! She is an absolute pleasure to deal with....I will always return to Prestige Lexus and deal with Samantha

Lizzack5

Jun 25, 2016

Been a customer for many years leasing many RX 's. Service was great as usual.Wait time exactly what I was told when I signed in. Samantha was very pleasant she seems a great fit for the dealership.

acon145

Jun 24, 2016

From when I arrived to when I left, my service was excellent. It was performed in a timely manner. Mark Simpson performed his job just as was expected. He was courteous, professional, and easy to speak with.As always, I find Lexus of Ramsey a cut above the rest. Livi in south New Jersey, I always come back to your dealership for leasing and service. The fact that I travel over 100 miles to do this says something about everyone's performance.Thank you!

Elistrong12

Jun 24, 2016

Jorge is very thorough in explaining everything that is needed with my vehicle. He is efficient, knowledgeable and courteous. He addresses my concerns with empathy and care. My car always feels brand new when I leave Prestige.

Jennifer Porco

Jun 24, 2016

My husband and I just leased a 2016 RX350. From the very beginning Steve was very attentive to what we were looking for and listened to our needs. He also advocated for us with the financials. In our opinion he went above and beyond to make sure we were happy. I would definitely recommend him to my friends and family. Leonardo was also amazing at getting us the best deal. He was extremely patient and kind to us. He took the time to listen to us and our concerns. He too went above and beyond for us.

Mickey

Jun 24, 2016

John Desantis is a true professional. I have known him since 1989 and he is one of the reasons when it comes to buying a new car my choice is always Prestige Lexus. The service is tops in the industry.

Ronald Aboody

Jun 24, 2016

Absolutely excellent service. The service was clearly not scamming. Clearly interested in my best interest. Dealer tends to be more expensive but in my view they saved me money in the long run.

SimplyMadue

Jun 24, 2016

It was a pleasure taking my vehicle to be serviced at this location. Samantha was very helpful, informative and honest. Great customer service is very rare, but that what i received working with Samantha!

Pat Hill

Jun 23, 2016

I looked at three other luxury vehicles but chose my new NX200t because of its look, drive, and the no pressure salesmanship of Colin Hoffman. He is patient and friendly and at no time did I feel rushed or pressured in any way. This truly was a one-of-a-kind car buying experience. I will recommend Colin and Prestige Lexus to everyone I know.

Samson

Jun 23, 2016

My vehicle was worked on as requested. I got the loaner with GPS as I requested. Overall it was a good service. The people were very friendly.

Driver1

Jun 23, 2016

I was met by Mark, my service rep when I drove into the service center. We reviewed the work to be done and potential work. My loaner car was already in the drive path. So I was in and out quickly. When I came back to pick up my car it was all ready to go. So I appreciated the efficiency.

lexusowner

Jun 23, 2016

As always, and as expected. terrific service by my rep, Mark Simpson and the dealership.Thanks for making it so easy to maintain my car.

erda0702

Jun 22, 2016

Jorge is a very calm and soft spoken service person which me and my husband like most. It's a pleasure to deal with him again the second time around. He stayed focus on my questions to him and very responsive. He is also good in the time estimate of when our service will be done. Hope to get him again on our next service.

SB

Jun 22, 2016

I got great service and help from service consultant. Excellent service that make me so happy to get my car. I will continue to use this dealership, and recommend it to others as well.

Shanin26

Jun 22, 2016

As always expected,excellent fast service, the reason why I keep coming back. Definitely recommending the place to my family and friends. I love their coffee machine .

WA2DLZ

Jun 22, 2016

I have been servicing my cars here for over 25 years, and I am still here. Mark is a pleasure, and, of course, the service was as I have become accustomed to - great. The pricing gets a little heavy, though.

nfazz49

Jun 21, 2016

I am extremely pleased with the experience I had at Prestige Lexus. I handled most of the transaction over the phone due to living 3 hours from the dealership. Artice Norvell was a fantastic Sales Consultant to work with. He was attentive, responsive, fair, and quite personable. After arranging most aspects of the deal over the phone, I went to the dealership to finalize the transaction and was treated with nothing but respect and appreciation. The financial portion of the transaction went equally as smooth thanks to Gene Santini. I would highly recommend Art, Gene, and this dealership to anyone in the market for a Lexus.

Angela

Jun 21, 2016

I just rented my 3rd Pearl White Lexus RX450h from Colin. He is professional, easy and very helpful salesman.

betty

Jun 21, 2016

Your service was excellent!Thank you for keeping me apprised of the status of my vehicle.Your attention to detail, knowledge and friendliness was so appreciated.I was so thankful that my tire repair was done on the day I called.

Jennifer M

Jun 21, 2016

It was an efficient valet style service. You pull your car right up, someone friendly comes with a ticket, you're directed to a desk and to a waiting room and within 15 minutes you have an answer. If the wait is beyond your liking but they do not have the part, a loaner of my choice was available. Paperwork was promptly ready, signed and the loaner car pulled up to the valet and off I went all within one hour at the most. Samantha's personality was as if I had met a long lost friend. Extremely pleasant person.

The Strrg

Jun 20, 2016

As usual, the Servixe Dept did an excellent job. I came in with a bad tire and it was fixed immediately. They also diagnosed problems with another tire, whose tread was getting dangerously low, and they fixed that as well.

asfigatner622

Jun 17, 2016

Jorge has been my tech every time and he is always very nice and professional. Always done in the time frame they provide. Highly recommend!

HappyMe

Jun 16, 2016

I love the ride and dependability of my RX 350, but the service dept adds a real huge bonus. All the staff are professional, very helpful, and courteous. My recent visit was handled by Mark, and I was very, very happy with his service!Thank you.

Lexus

Jun 16, 2016

We purchased a car for our son, his second car from Prestige of Ramsey. Excellent service received. Our son travels a lot for work and is very confident in the roadside assistance and dealer service when needed.

Mhugomd

Jun 16, 2016

Samantha is simply the best, that why I always look for her. She is very helpful, thoughtful and very kind. I look forward to see her next time I come for service.

Pauleeet

Jun 16, 2016

My daughter had a problem with her Lexus RX350. On Monday morning I called Lexus and they told me to bring her car in. I was so lucky to have Samantha Munoz as my service representative. She took the time to go over the entire car and explain what the problem was. She was sensitive to the needs of my family and the importance of making sure my daughter's car was safe. Thank you very much Sam!

channa

Jun 14, 2016

He helped me feel comfortable and made sure that I would be safe. my seat belt stopped working and he solved the problem in the best manner possible. he was a pleasure to work with and help me get the best customer service.

Cruising

Jun 14, 2016

John DeSantis understood the situation immediately and made sure that my vehicle's issue was handled timely and efficiently. I was in/out in under one hour without an appointment.

Ro

Jun 13, 2016

Came to Prestige to purchase a pre-owned SUV. It turned out to be all that one could hope for in a car purchase experience. Sales service from Natalia and her manager was excellent. Back office support outstanding. Processed the purchase, trade-in, and financing in less than 24 hours and I walked away feeling satisfied and treated respectfully and fairly. Highly recommended.

Fanny

Jun 12, 2016

Sam was very efficient and courteous. She explained everything clearly and got me out the door and in my loaner in record time as I was late for work!

Robin

Jun 10, 2016

The service is always top-notch. Samantha sets the stage as soon as you walk to her desk. She is professional, knowledgeable and friendly. I was waiting for my car and she stopped in the lounge to give me an update. I couldn't be happier with Prestige service and its employees.

mino

Jun 7, 2016

Great dealership, great service dept., great staff. Always try their best to make the customer happy. Will to continue to use this dealership, and recommend it to others.

Frank Cardone

Jun 7, 2016

Lexus for me, has always been consistently on their game. After leasing 9 car between my wife and I, we never have had an unpleasant experience.

jharrington40

Jun 7, 2016

The service was excellent. Samantha was very knowledgeable and timely in responding to my requests. I look forward to my next visit to this dealership.

lex123

Jun 6, 2016

Jorge was helpful, prompt and courteous in his service this past weekend. Great guy and one of the best customer services reps I've worked with.

visom

Jun 6, 2016

Awesome! Always looking to save me money! I always appreciate the professionalism and kindness. Sam goes out of her way to assist me in anyway possible

Alan529

Jun 5, 2016

Mark was very helpful & courteous . Recommended new brakes & job was completed on time. Mark called to let me know car was ready for pickup. Will use prestige for any other repairs in future.

Garytak47

Jun 3, 2016

I have been very pleased with Prestige since the day I bought my 350. What really makes the experience is the people who work there. I will be buying a new Lexus soon and it will be from Prestige. Mark, thank you!

ghanagirl

Jun 3, 2016

Andy is always courteous and professional. He does not push you to make quick decisions. Problems are reviewed step by step and he gives you an estimate has soon as possible.

ScottS8

Jun 3, 2016

Samantha Munoz (Pelletier) is FANTASTIC! She always goes out of her way to make sure that I am well informed of what is happening and what needs to be done to my IS350. I always make sure she is my advisor every time I visit Prestige Lexus for service, because I know everything will go smoothly and as quick as possible! Thank you Samantha!

Patoenny

Jun 2, 2016

First time taking my car here and I was impressed with the entire process! Everybody was professional and there was no wasting time waiting around trying to figure things out. Thank you :)

Vf

Jun 1, 2016

This representative is a pleasure to deal with. He answered every question / concern I had and was kind enough to get my 2 year old daughter a snack. Thank you for the great service!

danaleighberk

Jun 1, 2016

I have been with Lexus for 20 years. I started at 25 years old. I actually feel part of the Lexus family because many of the service people like Walter, Andy and Mike have been with Lexus for along time. You get to know people and those people care. They care that my car gets fixed timely and appropriately and never have I had to bring my car back to the dealer because they did not resolve something. It is triple checked before that car come back to you. They all go above and beyond. Never has someone said to me "that is not my job, talk to this person." They go out of their way to get answers to questions and also facilitate information from the people fixing your car back to you. I said to a friend recently, " I will probably own a Lexus until the day I pass, hopefully in my 80's! I cant see myself with any other car.....for two important reasons. One, the cars are just beautiful and have so many wonderful features and are safe and two, the people who work there. I trust them. I know if they tell me I need knew tires, I need new tires. They are ethical, honest, hard working. I just bought a brand new Lexus yesterday and it might not have happened but Andy, Mike C, and Walter were very helpful and supportive. Lexus you should be proud of the kind of people you have working there...good people. My sales person was Warren Port was also outstanding. Without him the deal might not have happened. I sold my Lexus 2004 though and rolled the money into the new car and it was made affordable. I cant express my gratitude! John Park in finance was also fantastic. I was able to understand what I was sighing.

Claire Gia

May 31, 2016

I recently purchased a RX from Lexus Prestige I called William Lamb just on a whim and I picked up my truck two days later. William Lamb was a man of his word which is hard to find in a car salesman not that they are bad people they are trying to make a living which I understand but I dont like playing games or sales tricks so William stood by his word as far as price no tactics no tricks. He did his best to get me a good price and the car had exactly what I wanted and more. First class car salesman and all around good guy.... If I am spending 53,000.00 on a vehicle I expect to be treated with respect and William Lamb was extremely respectful & grateful for the sale. The manager & the business manager of prestige lexus were very helpful.... We enjoyed buying a vehicle WOW

GenS

May 31, 2016

Just bought a new Lexus RX350. Loved my first one. Colin was great; very helpful. He got me the car I wanted. I would definitely be back for a third!

kimsh9226

May 31, 2016

Bought another car from Prestige Lexus through Cal, and I have nothing negative to say. Cal always provided me with the best service. Went in one day, looked over the car, and next day we signed deal. Great professional service from both Cal and Prestige. Highly recommended.

MimiLu

May 31, 2016

John DeSantis was professional, efficient and focused on addressing all my questions regarding this service visit. I mentioned an issue with my car and John personally asked the parts/service manager to speak with me in person while at the dealer.My car was delivered as promised, and cleaned !Everyone at Lexus is always accommodating, professional. They go out of their way to ensure customer satisfaction. Thank you!

ymikol

May 30, 2016

As always, John provided an excellent service to our car and to us. The car was serviced and other items not on my list where also done. Courtesy, questions addressed and an eye on what need to be prevented. Thank you John.

ctsquas

May 30, 2016

I've had excellent service at Prestige Lexus in Ramsey and am especially happy with Mark Simpson. He explains everything clearly and is very easy to work with.

adelso12

May 28, 2016

jorge over exceeds his service always is very helpful and nice wouldnt go to anyone else hes very friendly always solves the issues i have just great customer service one of the main reasons i go back and recommend the dealer to my other family and friends

ruzek

May 28, 2016

Steven Glenwick provided me the best leasing/purchasing experience I ever had!!! I have never dealt with a better salesperson than Steven. He is a true professional that goes out of his way to accommodate his clients. Steven does everything that he can to get you exactly what you want for the best price possible. He is a truly genuine individual. I plan on leasing/purchasing every vehicle from now on from Steven Glenwick at Prestige Lexus. I could not be any happier!!!

MannyM

May 27, 2016

My first dealing with the service department, what can I say other than, professional, concise and polite. John made me feel right at home, I came in without an appointment and they pretty much took me in and did an excellent job on my RC-F.

mdielmann

May 26, 2016

It's always so telling when you're treated like royalty, even for the simplest of repairs. My "repair" was nothing more than to reset a warning light, but I was given the full nine-yard of treatment. Mark was kind, and ensured that I was in and out in a flash. The hardest part of the whole thing was giving up the loaner (IS 350 - great car)!

alison38

May 26, 2016

Got in, got out...got on with my life. time is important to me...Andy did the right thing. I didn't feel like i was being sold on anything unnecessary. Good experience

lpf1

May 26, 2016

My service appointment was quick and efficient. Everything was completed as explained and Mark was very professional. He answered all of my questions. I hope to deal with Mark again at my next service.

GinaTH

May 25, 2016

This is my first experience with Prestige Lexus. John has exceeded my expectations in every way. I am a bit of a distance from this location, but will continue to have my car serviced there for all future needs.

Mad29phd

May 25, 2016

Jorge asked me what issues had to be resolved and he made sure everything was taken care of as soon as possible! He was very kind and efficient!

W's rx350

May 25, 2016

Excellent service. It was a pleasure to deal with Mark. He was very helpful and explained everything in detail. Looking forward to the purchase of a new vehicle because of the high quality of the service department

Tommy300h

May 24, 2016

My recent and previous experiences with Prestige Lexus prove why they are the premier dealership in this area. Their staff and facility are run with a fine cohesiveness. Always friendly and helpful. Never before have I seen such a well run organization.

ada010849

May 24, 2016

I've been with John for more then 20 years. His is very professional, always cordial, helpful and straight to the point with all the details concerning me as a client. It a pleasure working with him.

Karen I.

May 24, 2016

John DeSantis is a complete professional and incredibly knowledgeable about his products. He is the gold standard when it comes to customer interaction. He is helpful, thoughtful in approach, and reliable. Service is so important and John clearly gets it. Well done, John.

MSG

May 23, 2016

I came in for a 15,000 mile service. Was greeted at door, my paperwork was expedited and I was finished in a little over an hour. Very efficient and seamless service experience. Highly recommend.

pmpcinc

May 23, 2016

I love the car but...it's really more than just owning a great car. Prestige Lexus service in general, and Mark Simpson in particular, makes you feel special. It's a cliche, but no one paid me to say this, it's just the way I feel when I need anything done with my car. They really do go the distance. Thanks Mark.

farida1

May 21, 2016

This is our second time with Prestige Lexus. Michael Midulla and his team made our leasing experience so easy! They had the car ready to go and paperwork with Leo Soberanis took only minutes to do, that's never happened before!! We were amazed at how fast we drove away with our new car. Thank you!! We will be back again!

EricaC

May 20, 2016

This is the fourth Lexus we have leased through Prestige Lexus and from our salesperson Cal Hargrove. Once again it was an easy, quick and very professional experience. We love the car and how easy and pleasant the process of turning in our last lease and getting our new car was. I wish everything we do could be like that. Prestige is and has always been very committed to our satisfaction with their product and service. We always seek out Cal for our new cars and any questions during the course of our leases.

Donna j

May 19, 2016

Great service. All around M ark Simpon is just terrific. I will always take my car to prestige lexus got great service. Thanks a bunch

rlau

May 19, 2016

Steve has great professionalism and provided excellent service with my vehicle lease. He was very patient and knowledgeable and addressed all of my concerns with my lease. I would recommend this dealership and sales person to my close friends and family. He made leasing my new car easy and pain-free.

Shan698

May 18, 2016

Great experience buying a used IS350. Staff were all courteous and helpful. Highly recommend this dealership. Particular thanks to Mike Midulla, Leo Soberanis, and Robert Pikovski.

EH

May 18, 2016

I have to say, that Steve Glenwick is the best salesman I have ever purchased a vehicle from. He covers all the traits you would look for. Very honest and likable. Willing to always do what he can to help us out. A genuine nice person. Knows his Lexus products. He goes beyond the norm to make things work. I give him the highest rating. Working with Steve at great dealership like Prestige Lexus is an great combination and one I strongly recommend other seek out.

Brent Joseph

May 17, 2016

Samantha was very courteous and her professionalism - exceptional! Samantha explained everything in full detail which was a great deal of help! I would recommend to friends and family!

prit

May 17, 2016

My most recent trip for oil change exceeded my expectations. I was helped immediately by John DeSantis who was very courteous. John is an honest professional that I would highly recommend to everyone. Thank you very much, John!

Bob Jankowski

May 14, 2016

We just completed our 6th RX deal with Prestige and we wouldn't go anywhere else. This was our 4th RX deal with Cal and as usual he was outstanding. He is professional, friendly, very attentive to every detail while making sure our experience is a super positive one! Contact Calvert Hargrove when you want the best!

DRDNDAS

May 14, 2016

This is a very good family of dealership -bought 7 cars from this dealership in last 26 years .I have serviced countless times Mercedes ,BMW ,Lexus and Volvo with this Prestige family of Dealers .This is actually like dealing with Family .

Eli Lederman

May 13, 2016

Excellent service. Friendly service rep. Nice lounge to wait in with coffee / drinks. Also car was washed and vacuumed. Will return for my next service.

Ryan Kaplan

May 13, 2016

It was a pleasure working with Natalia - she helped us find the perfect car. She was very helpful, friendly, and reliable. We were also impressed that she personally delivered our car to us. We had a great experience with Prestige Lexus.

anita passman

May 12, 2016

Couldn't be easier or more pleasant to get my car serviced. Mark Simpson was so accommodating. Looking forward to my next car service. Thanks!!!

Kevin25

May 11, 2016

Recently had my wife's 2015 ES 350 in for it's 10,000 mile service. Everything was handled smoothly and service level brings us back. This is our third car through Prestige Lexus and we plan to return when this lease is up.

Brent Joseph

May 10, 2016

For years I feared having to do business with dealerships, but that has been changed. Jennifer was very professional and knowledgeable. Her guidance and patience was greatly appreciated. She has cornered the market and set the benchmark for professionalism and customer service. I wish her continued success and all the best throughout her career!

dubdubmd

May 10, 2016

Jennifer Casey is an absolute pleasure to work with!!! She was professional, knowledgeable, friendly, accommodating and attentive to all of my needs!!! Jennifer made the process of purchasing my vehicle easy, effortless and pleasurable!!! Prestige Lexus should be extremely proud to have someone like Jennifer representing their company!!!

kevin

May 10, 2016

excellent service everything went smoothly from call to schedule to service appointment ,complimentary car wash, as well as follow up after the service good job start to finish

Frank T. Gasper

May 9, 2016

Always a pleasure to bring in the auto for service. Both the overall car checkup, and the final wash and vac make it special. Thanks for keeping the customer posted on how the maintenance is going...

felixk

May 7, 2016

Samantha Pellertier is great. I actually enjoy bringing in my car for service. I'll keep buying Lexus just because the service is so terrific.

BobM

May 6, 2016

The Prestige experience was truly first rate. Travelling from Long Island to Ramsey, NJ was certainly worth the trip. I am a returning customer. My sales rep was Colin Hoffmann. Colin worked hard to insure that I was given a great deal on my new RX350 lease. To be honest with my history at Prestige I didn't play the game of pitting one dealer against another. Colin got the job done at an incredible price without any drama. I recommend Colin to anyone who is in the market for a new Lexus. You will not be disappointed.I was able to drop my old car off at 10:30 and out the door at 11:30. Leo in the finance area took care of the paperwork with care and explained everything in detail. Leslie, my tech rep, got me up to speed on all the new features. Bob M- Manhasset, NY

piano9119

May 6, 2016

It was a pleasure to deal with Samantha Pellertier. she was very informative and went out of her way to help us. One person can often make the difference.

Seanh123

May 6, 2016

I recently leased a car from prestige Lexus of Ramsey, NJ. Having never purchased or even driven a Lexus, I wasn't quite sure what to expect. From the moment I arrived on the complex I was overly impressed by everything Lexus had to offer. The facility is unbelievable and the people are even better. Steven was my salesman and he was outstanding. He answered any and all questions I had about the vehicle, and exemplified the word professional. I felt very confident talking with Steven throughout the buying process, and felt right at home in my new Lexus. Everything else about the experience was top notch. John park in finance had all paperwork ready to go the following morning. He provided all the information clearly in my contract and made my buying experience simple and easy. Overall, Prestige Lexus of Ramsey was a truly wonderful location and would recommend anyone to them that is interested in a Lexus vehicle.

RonyF

May 5, 2016

There is another Lexus dealership not too far from where I live, but I opted to take the trip (out-of-state) to Prestige Lexus- (at first) because I wanted a better test drive experience. New York streets are too congested, and no real opportunity to take the car on a highway. I was referred to Natalia Jimenez (Sales Consultant) by a friend who purchased a car through her a few years back at a different dealership, and I was not disappointed. I was on the hunt for a 2016 RX 450H, and my wife wanted the 2016 Acura MDX. We were trading in a 2006 RX400H with 92K miles, and my wife wanted to try a different make. I was not ready to part with Lexus, and certainly not for an Acura. I test drove an RX 450H that Prestige had in stock and fell in love. I told Natalia what I wanted as far as the color combination. packages and options. She worked with her Inventory Manager and found me my car within a week! We negotiated a reasonable trade-in value for my 2006 RX and I got a pretty decent deal for the EXACT car that I wanted to buy. Needless to say, my wife is now thrilled that I didn't let her talk me into taking the offer from Acura for an MDX. (I think the panoramic sunroof helped me win this one, since the husbands don't usually win). Thanks to Natalia, John Park in Finance and Prestige Lexus for actually making this major purchase a pleasant experience and for making it happen much faster than I thought it would!

Mama C

May 2, 2016

I just purchased my fourth Lexus from Prestige, this time we brought our daughter and son in law with us, and they left with a new car too. We have had great experiences with the sales and service teams at this top rate dealership over the years, and found Mike ito be the best yet! Personable, professional, patient and knowledgeable, he made the whole process a work for us- it was a pleasure. We will be back again, and we will be sure to work with Mike!

Rnsmile

May 2, 2016

Great service even though I waited longer than expected, through no fault of theirs. I was comfortable in the waiting area and they kept me updated throughout the whole process

Kathryn2

May 2, 2016

Best service! I would by another Lexus just to know I could bring my car here if I needed too. Friendly, easy, fast, thorough. Really appreciate the work!

Elibolt2

Apr 30, 2016

I am always so pleased with both the customer service and quality of service to my vehicle when Having my car services at Pristige. It's a relief to know my vehicle will come back to me safe and problem free.

Satisfied skeptic

Apr 29, 2016

Took my car in for routine oil change and to inspect an issue with my brakes. Jeff and the staff did an excellent job getting me into a loner, keeping me informed of the process and exploring whether my warranty would cover the repairs. Turns out my extended warranty would have covered the repairs were it not for Lexus picking up the tab due to a service alert. I was most impressed with the absence of any attempts to upsell me on any unneeded repairs (a pet peeve of mine) and with the Lexus brand standing behind their product without a hassle . The same has been true of the last two times I have taken my car in to this dealer for service or a warranty issue. The lexus premium extended warrantee has certainly been a good purchase and this dealership has definitely redeemed itself with me.

Chuck

Apr 29, 2016

Having dealt with Prestige over 15 years, once again a very positive experience which was greatly enhanced by the professionalism of Cal Hargrove.I recommend Cal to everyone who wants a wonderful car buying experience.Chuck Berkowitz

Burned

Apr 28, 2016

Jorge if you want to know how I feel about the charge that corporate gave me that was quickly gobbled up by your dealership you can call me. I'm very unhappy that I got burned for that unexpected charge when Lexus should have covered the whole amount. I got burned.

HHKLexus

Apr 28, 2016

Mark Simpson is an exceptionally helpful and capable service rep. Patient, courteous and informative. Prestige's Service Department is not the low-cost provider in the area but the price you pay is worth it in the long run. You protect your investment in your automobile by staying with Prestige.

KEN

Apr 28, 2016

Mark gave caring service and facilitated tire problem to make it convenient for me. A loaner car was provided so I would not have to wait for a tire to come in

Shasz7

Apr 28, 2016

I took my GX 460 in for service because it was pulling when I brake and also a detail. Once again Lexus exceeded my expectations and John took utmost care to make sure my service was done right and also provide me with a loaner.

DBAN

Apr 27, 2016

I am very pleased with the service. Mr. Simpson was courteous and helpful. Service was thorough and timely and I got a detailed report on the condition of the vehicle.

jamali65

Apr 27, 2016

I am very please with Mr. . Simpson ,he was very patient and direct . great service .. must recommend. my next service will be schedule at prestige Lexus with Mr. Simpson..

DRDNDAS

Apr 26, 2016

I got aLexus RX350 about 6 months ago and I am so pleased with the experience that I am going for another Lexus again this week!

knyer2010

Apr 26, 2016

I had two cars with him within three years in two different car maker. Now he is third car maker. I have contact with him for another deal although I did not fully satisfy the last two deals. In short, he cut me while he asked me to wait until he settles down. in reality, I do not recommend him as a sales person. and if you need to deal with him as finance manager, I do recommend think twice. sorry for say this but I have to say for other customer who want great deal.

DEEPAK PUNJABI

Apr 25, 2016

Mark was very good and helpful .knows what he is doing explains everything will recommend him to othersupdates you time to time good job

hrj96

Apr 23, 2016

Mark was terrific getting me in and going over service. On his day off, Michael helped me, and then Mark followed up again the next day as my car was still there for service. BTW, the new RX loaner was fun to drive!! Mark also suggested that I get instructional help with the navigation as I was having trouble changing regions. Samantha was great with that.The Service Team is the reason I bring my RXh in to Prestige for every service.

hsalem729

Apr 23, 2016

First I dealt with Rose who was very knowledgeable and explained everything to me in a courteous and and thorough manner. I asked to have John DeSantis tale care of the write up for the service visit and she arranged everything in an efficient manner so John knew exactly what was to be done and had everything prepared when I arrived. I can't say enough about Rose who is an outstanding employee and so caring and understanding. When I met John , he was amazing, He had my write up completed , was extremely courteous and gave me sage advice about my vehicle. He treated me like family and helped me take care of my leaking water pump, had it replaced and even took a look at my car to personally examine other areas of the vehicle to make sure everything was OK. My car was an '07 but it had only 10,000 miles on it so I was concerned that it might develop more problems in the near future but John allayed my fears.What a wonderful experience I had with him. He is the very best advisor I could have had. He is an asset to Prestige Lexus and I will ask for him for any future service. Thanks so much John. Harvey Salem

Creyes

Apr 22, 2016

Colin was friendly, sharp, understanding and patient. By far, the best car buying experience I've ever had. He provided exceptional service and truly represented Prestige Lexus. While other Lexus dealers wanted to take advantage of my situation (I recently totaled my car and nearly died) Colin showed compassion. See you in three years!

vanbakof

Apr 22, 2016

Pleasure to interact with. I would recommend him in a second. Great communications and follow up. Professional and knowledgeable. Pleasant disposition. Overall an excellent interaction.

RX350doneright

Apr 21, 2016

Mike did a nice job getting the deal done via phone and email in about 2 days. Professional and courteous. Walked me through the process and got the job done.

Alex325

Apr 21, 2016

I have recently changed two tires and after that had a low pressure tire sign on. When I came to Lexus to resolve this issue, I was not feeling well. John Desantis have fully understood my concerns and made this service visit very fast an efficient.

Dee

Apr 21, 2016

Mark was great. As soon as I got to the dealer, he checked me in, hot me a loaner and I was on my way. He kept me informed of the services needed and requested throughout the day. My car was ready as promised. Overall, consistently great experience at the prestige Lexus service desk.

Diesel

Apr 21, 2016

Great service!!! Prompt and professional. Great timing on my oil change. Andy Boyer was very professional and courteous. He made sure he updated us often on the progress of our service.

irishguy

Apr 21, 2016

I brought my car in for an oil change . Mark Simpson was the service rep that I dealt with . He told me that it would be about 1 hour and fifteen minutes until the car would be ready . Later , he called me into his office . He had a tech with him and they explained that there were several problems . I needed new brakes and my steering was pulling to the left . They asked me if I wanted to have the work done .Although I did not want to spend the money, about $1,300 , I agreed to have the work done . Mark said that he would be able to give me a 10% discount on some of the work . Mark told me that it would be several hours before the car would be ready and asked me if I would like a loaner car . I told him that I would . He immediately arranged to get me the car . He told me that he would call me when the car was ready . About 6 P M that night, he called and told me that the car was ready . I told him that I would pick it up the next day . When I came for the car, he was there . I told him that other than the charge for labor, I was satisfied .

PJM

Apr 20, 2016

Excellent service, timely, efficient and they cleaned my car. Just fantastic. Jorge was very helpful. And kept to his word to expedite my visit. Excellent !!

Smokeybear16

Apr 20, 2016

We had a quick and painless experience leasing at Prestige! Mike was helpful in finding us the perfect vehicle! Highly recommend Mike! The dealership was pleasant also!

Peter Lindabury

Apr 19, 2016

I left a message with Prestige saying I wanted to buy a used Lexus. Cal contacted me and I told him I wanted the car in a few days. Cal did a great job of continuously communicating with me and guiding me through what needed to be done to buy the car. A few days later I had my great car. Cal was very friendly at the dealership and I always felt I was in good hands. Cal did a great job.

sg

Apr 19, 2016

Great experience with John DeSantis at Prestige. Communications were flawless - set my expectations about services needed and the cost as well as timing of completion. Services agreed to were completed at the cost described and on time. that is what I expected and what was delivered.

Abhay Desai

Apr 18, 2016

Friendly, painless and efficient facilitation by Jorge! Right from the quick service appointment, booking of a loaner and early delivery, it was a pleasant and non-intrusive experience.

Dproto78

Apr 17, 2016

Mark was very helpful and informative.. Called me every day with an update. He is so helpful, patient and easy to work with. Great service!

FNA

Apr 16, 2016

John provided a detailed description of issues and estimates and was very friendly and prompt. The people I interacted with were nice and very helpful. The only issue is that your prices a bit high.

Natalia

Apr 15, 2016

This was my first oil change at prestige Lexus. It took little over an hour as expected to get all done and my car was cleaned, washed and ready to go.

Jsteeddff

Apr 14, 2016

Mark provided excellent courteous service He had the problem diagnosed correctly and tried to provide the best service at the best price and with a greatAttitude

gah

Apr 13, 2016

It is so nice to see people around you who is so helpful and makes you feel so important. Although it is far from our place, but this place is highly recommended. Great people, great place!

JR

Apr 13, 2016

Brought my car in for a 20,000 mile service. I was offered a loaner but elected to wait. The turnover time was less than 1..5 hours. The service and the attention to myself and my vehicle was greatly appreciated.

mare76

Apr 13, 2016

This was my first service appt. and from the time I was greeted when pulling into the garage until the service was completed the staff was excellent, from the greeter in the garage to the ladies at the desk, to the service rep, Samantha. I'm still learning to navigate through all the luxuries my NX200 offers. Not being very good with technology, Samantha was very helpful in explaining things I had questions on and even sat in the car with me once the service was done and walked me through a few things. Her personality and professionalism are to be commended.

mgsmsw

Apr 12, 2016

I am always impressed by the service department at Prestige Lexus, Mike Ceccon and all the members of the staff are incredible. On my recent visit, Mark Simpson was my agent, and he was prompt, courteous, pleasant, and efficient. It's even pleasant to wait for my car! Whenever I leave, I feel so confident that my car has been serviced thoroughly. That peace of mind means a lot to me! Thank you!

NJcarguy

Apr 12, 2016

My RX recently turned 100K miles and a couple of odd problems cropped up that I was beginning to think was the start of its eventual decline with age. Samantha and team identified a really simple fix for one of the issues and did not charge me for it (1 window not responding to master window switch) and offered a plan for the other (noticeable tire noise).Car is handling like it always has at its best and I'm hoping the tire wear corrects itself to get rid of the road noise (time will tell). Overall very satisfied with this service and the car again!Been dealing with Prestige Lexus Service for over 4 years now and have had nothing but good experiences.

mvh

Apr 11, 2016

I had my car in to evaluate my tire that went flat. John was so helpful and efficient. I felt confident in what he said he was going to do. These are the kind of service employees that every business needs.

Lexus2004

Apr 11, 2016

Mark Simpson. Was excellent sales service , courteous, patience and pleasant personality I would recommend this guy to my friends circle. Mark have thorough knowledge about the car

Brooklyn123

Apr 10, 2016

Leasing a new Lexus GX from Colin was the easiest car lease I ever experienced. He was able to locate a car and deliver it to me with a one day turn around. Totally amazing.

Bgt500

Apr 9, 2016

Mark greeted me as soon as I pulled up, and when it was determined that my service would take about a couple of hours, I was given a loaner car immediately and was able to go and run some errands until my car was ready.

lexusowner

Apr 9, 2016

I have been having my car serviced in this dealership for more than three years. I have to say that my service experience in this dealership is among the best. All the representatives I dealt with so far are courteous and professional. The services were all done in a timely fashion. Highly recommended.

NJdoc

Apr 7, 2016

I have owned many high end cars, and everyone knows that it is the maintenance and service that ultimately matters most. Prestige in Ramsey is truly special in many ways. Easy to access (many places are not), quick greets and attention to getting you on your way (these visits are typically early morning and no one likes delays when trying to get to work), and most importantly, an accurate assessment of problem, cost of repair and time for car return (that just never happens regularly, but it really does here). So, I obviously highly recommend them. John was terrific and is a member of an equally terrific crew,

BB

Apr 6, 2016

My service writer was Samantha Pelletier and she was helpful and detailed in her interaction with me. She told me what needed to be done, what could be postponed and how long things would take. I recommend her.

CarlosI

Apr 6, 2016

I recently visited Prestige for my 10000 miles service and was met my Samantha. She was extremely courteous and made sure that the car was properly checked and service as recommended. She is a pleasure to deal with. Thank you Samantha.

Woodstock Tom

Apr 5, 2016

I went to Prestige Lexus because they had a large selection of recent pre-owned SUV's.We made an appointment and met our salesman MICHAEL MIDULLA. He listened to us and showed us two cars that fit our needs. We made the deal and the paper work reflected exactly what we wanted. Everything was done in a very professional manner.

VJ

Apr 4, 2016

Samantha assisted us during a routine service of our SUV, which had an oil leak. She went out of her way to ensure it was fixed soon, arranged us a loaner by moving some options around, and provided us periodic updates on the progress with options. The service personnel were also very courteous. Overall top notch service. BestAarti Mohan

AM

Apr 4, 2016

Excellent and prompt service! Mr. Bowyer was very friendly and professional. He made sure that the problem with my car was dealt with swiftly . I was beyond satisfied and would recommend Prestige Lexus to everyone.

Luca0307

Apr 2, 2016

I am a new customer to Prestige and have to say I am beyond happy with my choice. Luckily immediately after calling the dealership Colin was the first to help me on my search for a new vehicle. I was skeptical about getting a new car in general and if it weren't for Colin I probably wouldn't have. Colin made the entire process enjoyable and comfortable. The thing I truly appreciated was his honesty to often we view purchasing a new car as a hassle and something where pressure is applied, this certainly wasn't the case with Colin or Prestige overall. I'm beyond happy with my choice of car, dealership, and salesman Colin!

RacerX

Apr 1, 2016

Everyone at Prestige Lexus makes it totally hassle free for the customer. I would never go anywhere else. Mark is a true professional and was a pleasure to deal with. Everything was done with my convenience in mind.

sheila

Mar 31, 2016

This is my first lease with Lexus and I couldn't be happier! Mike Midulla made the entire process smooth, calm and easy! From the moment I met him he has been responsive, helpful and he has gone above and beyond to make sure that my experience is excellent! I highly recommend Mike and the Prestige Lexus dealership! Thanks Mike!

TP

Mar 31, 2016

Samantha was excellent in all facets of customer service. Great personality with excellent knowledge of her profession. An asset to her industry and the the Lexus family!

Clare

Mar 31, 2016

I needed to have a flat tire repaired but did not have the time to wait at the dealership due to work obligations. I made an appointment to drop off the tire in the morning and figured I could come back in the evening to have the repaired tire put on. When I arrived, everyone who interacted with me was very attentive and helpful. Jorge suggested that I take a loaner car instead of leaving and having to come back later to have the repaired tire put back on. The loaner car was arranged quickly and I was in and out of the service center in 15 minutes! A few hours later, I got a call letting me know the tire was ready. When I returned, I went to the reception desk and to my surprise, the receptionist knew who I was and had my paperwork ready. I paid the bill and my car was brought to me within a few minutes. Again, I was in and out of there in less than 15 minutes! This is the way auto repair service should be done. No one wants to sit around waiting for their car to be fixed. Nice job to all at Prestige Lexus in Ramsey!

Gavrielisakov55

Mar 31, 2016

From the minute i called i got a good vibe not knowing the person got a great deal as well than came into prestige dearlership where they have good costumer service from the minute i came in and out i would reccommed this dearlership special thanks to CALVERT awsome guy

DawnW

Mar 30, 2016

Everyone from start to finish was extremely friendly and professional . Mark was attentive and prompt to address me . This service visit was not only hassle free but a pleasant experience. Thanks Mark, I will definately have service done at Prestige again.

pgrand100

Mar 30, 2016

This is our second lease with Prestige Lexus and Mike Midulla made the whole experience smooth and seamless. A true professional. If your in the market for a Lexus, I highly recommend this dealership.

rramiccio

Mar 29, 2016

I had another exceptional experience with Prestige Lexus in Ramsey. We have continually dealt with Cal Hargrove and he delivers every time. He consistently works with you to get an amicable deal and in the process is always professional. This is my third lease with Prestige and they have always been the "go to" dealer. Cal is willing to listen to what you ask and gives honest advice to you. We never felt like we were dealing with a salesman but more of a friend.

KAN09IS250

Mar 29, 2016

John DeSantis made the entire service process an easy one. Communicating with me every step of the way. I would definitely recommend John and the Prestige service team as your go to service center.

Chetan

Mar 28, 2016

The Prestige Lexux Service has been excellent. Mike Midualla is excellent in service and very calm and met with my all questions and objectives. I setisfied fully with Prestige and Mike and whatever i asked they fullfill my dream to have my First Lexux in my garage. Thanks for all services. looking Forward in future.

Gardner5

Mar 28, 2016

I continue to bring my Lexus vehicles to Prestige Service Center because I trust my service representative, Joe Scalo. My extended family members all use this location and Joe as their go to person for service and overall vehicle needs.

Satisfied Customer

Mar 28, 2016

Both Prestige Sales and Service are outstanding. John DeSantis is the best service employee. He is pleasant, helpful and professional. I recommend Prestige sales and service highly.

SKS

Mar 28, 2016

Jorge makes my experience so wonderful. He is extremely professional, and has significant expertise and thorough knowledge to address any questions I may have. He possesses a wonderful demeanor - one who is calm, warm and kind - and is always ready to listen. I highly recommend Jorge for any service needs you may have.

1997 Lexus

Mar 26, 2016

It is because of John that we have been faithful Lexus customers for the past 19 years!! It is a credit to John and the excellent advice he has given us that our car now has over three hundred and thirty thousand miles and runs pretty much like new.As long as John remains our service advisor, we will be returning to Lexus!PS Your service department deserves accolades also. Service department is excellent.

HSZ Wyckoff

Mar 26, 2016

Prestige Lexus of Ramsey's commitment to excellence is evident. I just purchased my second car from this dealership. Their service center is extremely efficient and very friendly. John DeSantis is the best! I had to bring my older car in for service late in the evening, very near to closing hours. He was the utmost professional; he carefully listened to the description of the problem and even got me the type of loaner car I preferred with hesitation. I didn't feel hurried or rushed. Do not think twice about using this dealer for service and meeting the members of their team yourself. Ask for John, he's truly one of their best! HSZ Wyckoff

jody31250

Mar 26, 2016

Jorge Reinoso made my first but not last service experience a wonderful experience. Jorge was very attentive to my needs and his easy demeanor made he confident that my service needs would be fulfilled.His pleasant attitude and winning smile made my day.

George0528

Mar 25, 2016

Samantha and all of the Prestige people are the best, each and every time. In my 40+ years of driving, my LS 460 is far and away the best car I have ever had!

rlorbeer

Mar 25, 2016

Samantha's advice was invaluable. AND she provided a Lexus NX 200t loaner car. AND because she did, we bought one the very next week!With Samantha's help the trade in process went very smoothly.

Manny aka Acer

Mar 24, 2016

Every time I have any issues with my car she goes above and beyond to help me and does it with a smile No matter what the issue is she always get to bottom of it and makes all the necessary calls to get the job done through warranty. I will always refer Prestiage lexus to anyone.

vicathp

Mar 24, 2016

Mark and the team at Prestige provided caring and professional service. It was a pleasure to do business with Prestige. Prompt, courteous and friendly service was my experience.

cargal

Mar 23, 2016

What else can I say..John provides excellent, courteous and efficient service, the best ! So glad I have a Lexus with a terrific service department

JFL

Mar 21, 2016

As usual, Prestige Lexus provided exceptional service. From making the appointment to keeping me posted, the process was seamless. The car was ready when per the commitment and they even help locate coupons to reduce the price. Thanks again.

revjay

Mar 21, 2016

John was excellent in getting my situation resolved. He came to me a few times during the visit there to update me on the evaluation, what the problem was, the repair, and even when the were finished washing my car. Very Satisfied.

Elizabeth

Mar 19, 2016

Jorge was excellent! The visit was short and efficient. Jorge was very courteous and friendly. It's a great atmosphere. I would recommend this service department to everyone.

Lyon

Mar 18, 2016

Colin is a professional salesman. We were impressed with his honesty and patience. His patience was evident when we went back and forth between a lease or a pre-owned purchase. He responded to all our phone calls and emails and was very knowledgeable. We would definitely recommend him to friends.

only1jva

Mar 18, 2016

I've been coming to Prestige Lexus for service on my previous IS and now for my current RC. I always try to ask for Samantha as she consistently provides great service and maintains solid communication on any and all problems. Really can't ask for anything more.

prestige customer

Mar 18, 2016

I scaled down in size from an RX to a NX and Mr. Port's help was invaluable...The dealership does not disappoint either !MM

sal judeh

Mar 18, 2016

Great place with great people . I had the luxury of getting an oil change, and they also rotated the tires. The price for both were very cheap. I will never use tri county Lexus in little falls Nj. All there customers should try this dealership. They will not be sorry.

MA

Mar 16, 2016

I am on my fourth Lexus SUV My major concern is consistent and thorough service. Prestige and its service people have always proved helpful and efficient. Their efforts have kept me a long term satisfied client.

#PRESTIGESAGA

Mar 16, 2016

Entered this dealership one week before Thanksgiving to look at a vehicle that was recently posted on the PRESTIGE LEXUS Certified Pre-owned website. Here is how the rollercoaster ride began at Prestige Lexus. My wife and I brought our vehicle as a trade-in for a 2014 Lexus LX570. We had done a significant amount of research on the car and had even looked at several; we knew what we were buying. I had also read numerous reviews about the dealership prior to walking in, so I was ready for anything. After waiting for 30 or so minutes, we were introduced to a salesperson by the name of Hue Hinds by his manager John. Hue is an great guy with many years of experience in the industry. John is the sales manager and ultimately Hues boss. To some extent, both Hue and John are your typical car salesmen who seek to profit from uneducated consumers. Unfortunately, that wasnt us. The car wasnt yet on premises so we took a chance negotiating without seeing what we were actually buying. As you would expect, given the situation, we discussed the condition of the car at length and I was reassured that a certified pre-owned Lexus is same as new. Here are some other phrases used to describe that particular vehicle.car is like brand new Hue I saw the car personally and it is mint! JOHN PANAGIAAt this dealership we don't buy anything unless it's perfect and if it is not the Lexus certification process brings the car back to its original state Hue Car has new brakes and tires JOHN With all of my experience, I knew that these guys were just doing their job and trying to make a sale. After a very lengthy negotiation we agreed on a final number which was approved by John. Before we walked out of the dealership I asked to speak to John once more to ask him about the condition of the car and once more he assured me that I bought the car myself and the car is clean! Obviously the agreement was predicated on a final inspection of the car, but we left a deposit and expected to come back to pick up the car in a few days. We returned to the dealership the following Monday to finalize the sale, however, due to a lack of motor vehicle paperwork we had to return the following day with the necessary documentation. At this point, I was able to give the car a once over albeit, it was in the dark. I think this was a blessing because once I was able to make it back to the dealership the next day and see the car in the daylight, I noticed several issues including a significant one. As I looked closer, I realized I was buying a car with a torn headliner! As shocked and disappointed as I was with all of the language the dealer used to describe the vehicle I decided that I would remain professional and not express my anger, despite feeling duped. Both Hue and John returned into the office to discuss our options as my wife and I were really considering leaving the dealership without a car. However, John and Hue both assured us that all would be fixed. We negotiated a bit about the minor issues I pointed out, but John agreed that they would replace the headliner. We agreed to proceed with the purchase and return for service as mentioned above. As an aside, while we were signing the paperwork, we asked the finance guy a few questions regarding the numbers and were both floored when he could not answer simple questions on the deferred cost. Good thing my wife is a finance guru and was able to explain how the financing worked to their finance guy to which he was only able to reply Yeah...that sounds right. Good thing hes not doing our taxes!I was called numerous times after Thanksgiving weekend to come in for service as the headliner had arrived. GREAT! After having the car for about a week I returned to Prestige Lexus for my first service appointment with the expectation that my headliner would be replaced. I dropped off the car and left with a loaner vehicle as promised. John DeSantis was my service consultant (very nice gentleman), I asked if this was a big job and he indicated that it was! I did not hear from anyone at this dealership for nearly a week so decided to call myself, however, after several attempts I still had received no return call (after reading reviews online I understand this is typical behavior for this dealership). When someone did finally call me back it was only because I raised my voice at the secretary out of sheer frustration. I was invited back to the dealership to pick up my car. When I received the car, I did a brief glance over and it looked fine so I thought nothing of it; I proceeded to sign the service paperwork, asked a few questions and walked out. I got into the car and as I was adjusting the seat and mirrors I noticed something on the headliner that just didn't feel right. I put the car in park and walked to the rear of the vehicle only to realize that Prestige Lexus did not replace the headliner as promised, instead they did a poor patch up job that resembled something like the 1980s hair commercials where the guy sprays his head with a can of hair. As I walked back into the dealership I could feel the steam coming out of my ears as I could not believe this was happening. All I wanted to do at that moment was yell. However, when I walked back to the service counter I didnt even have a chance to speak because the service person looked at me and immediately said I only do what Im told, let me get the manager. This told me everything - he clearly knew about the botched fix and that they were trying to get one over on me.Here's is the juicy part and very embarrassing. The same person who had promised to make us happy at the time of the sale proceeded to deny ever telling us that he would replace the headliner, instead he only ever said that they would fix it. I was in shock, I could not believe that I was standing in a dealership of this stature and the manager was blatantly lying to my face. John also had the nerve to ask Are you calling me a liar? followed by I will buy the car back from you. I asked him to look at the car, at which point he started apologizing and saying that they would fix it and that i would be happy with the repair. The only way I would have been happy is if they replaced the headliner as originally promised. Johns response I would never of told you that I would replace it as the headliner is over 3K dollars! Too bad that is exactly what he had promised because I would not have agreed to purchase the car otherwise and all the paperwork I had for service indicated a headliner replacement not repair! For a second I actually considered having them buy the car back, but then I realized the mountain of paperwork would be absurd, plus I had already paid taxes on it and my trade was already gone. I would inevitably still end up feeling duped. I took my car back and drove off as I was getting nowhere with John in hopes that I would be able to speak to someone with a higher position at this dealership. As Ive been doing more research on Prestige, it appears their mission statement (as clearly presented on their website) reads At Prestige, we strive to make every customer a customer for life. Our promise is to keep delivering the same award winning service and value that our community has come to expect from all of our dealerships through the years Someone must have missed customer training 101 here. I was able to get on the phone with Johns supervisor Flavio who only after several calls to the secretary returned my call. When he did he told me that he was not up to speed on the sale or the details of the transaction so he asked to call me back after he speaks with his team. I am still waiting for a call from Flavio. Maybe after reading this he will make the call but I won't hold my breath..While Flavio did not call back, John did. He told me they would try to fix the headliner again this time using their Lexus Certified staff, Im not sure why they didnt do that in the first place! Yet again, John promised to make me happy and said that it would look significantly better. After another week with a loaner vehicle (NOTE: at this point Lexus has had my car for longer than I've had my car!) I get a call from service telling me that Lexus Certified does not want to repair it as they dont think it will look any better than it is and instead they will give me $500 for my troubles. As you can imagine, I was obviously unhappy with the message delivered by the service guy. So of course, Im try to get John back on the phone. After multiple calls and in a state of complete desperation, I lost my temper with the secretary, Jessica, and yelled at her to get off her xxx and get me a manger with a pulse! Shortly after she hung up the phone, John called me berating me that I made the girl cry and that my language was unacceptable. My response was This is the only way to get you moving and return my calls, so I will continue to call in that fashion as you have left me no other options. Lets not forget what led to all this in the first place.I think John was as desperate as I was and made a final offer: he said he would replace the headliner as long as I never have any dealings with his dealership againso much for making me a customer for life. I've never laughed as hard as when I told him that if he thinks I would ever return there to buy a car or receive any kind of service he was out of his mind. I wouldn't fix a flat tire at this dealership. I told him to replace the headliner as promised and call me when it's complete. One more week goes by and I finally pick up the car and sure enough the headliner was replaced. I cannot say that the quality of the work was the best as I did notice some fingerprinting from oily hands, but at least it didn't have a tear. By the way, this was a $75K car! Not the type of service or behavior you expect when you spend this much money. My wife and I love the car and hate the dealer. A word to Flavio who has a lot to say to people who leave reviews Please call me! or Don't! I plan on sharing my story up the Lexus ladder and will get the word out on how ridiculous my experience was at supposedly a prestigious dealership. Shame on you as customer service 101 should have taught you that after you called me the one time, this matter should of been handled directly with you (Flavio) and no further dealings between customer and Salesperson should have taken place. This would have made it feel a lot more personal and would be an indication that I was a valued customer or maybe even a customer for life. The result would of been the same. Customer receives new headliner due to a miscommunication that occurred during time of sale. All great businesses have great leaders and that is ultimately the formula for success however, leadership is not a position or a title it is action and example and I am sorry to say but unfortunately Flavio and John have managed to fail at both. Emil

bobbie416

Mar 16, 2016

I brought my Lexus in for its first service. Everything went smoothly and I was quite pleased. There is a comfortable area where you can wait for your car. The car wash they give is gorgeous.

Jeo23

Mar 16, 2016

Awesome job, as usual. This is by far the best Lexus Dealership I have ever used. Sam always exceeds my expectations. Thank you To everyone at Prestige Lexus.

Jeremy R.

Mar 15, 2016

Natalia and everyone at Prestige Lexus are incredible. Everyone goes above and beyond for you any way that they can. Before coming to Prestige from Brooklyn, I spoke with Natalia around 20 times -- asking questions and making sure everything she was telling me was real because it sounded too good to be true. She was so accessible by text and phone. She'd answer texts quickly and if I called and she happened to be away from her desk, she would always call back in less than 5 minutes. Before I began working with Prestige, I called a bunch of other dealerships, some which are STILL yet to call me back once! When I arrived at Prestige, Natalia was there to help me, like she said she would. The deal was exactly as Natalia had promised. The price didn't change as I have experienced with other dealerships. Once I decided upon my vehicle, Natalia proceeded to show me basically every interior and exterior color combinations right there on their lot. Literally every color combo was right there for me to see with my own eyes which is WAY BETTER than just seeing it on a computer.Long story short... this place is amazing. You can't go wrong here, and again, thanks Natalia!

Mitch k

Mar 15, 2016

I just received the greatest sales experience from Todd and Mohammed in all of my 8 previous Lexus purchases! Great service and price and delivery! I couldn't be more happy and definatly reccomend this dealer!!

Cooprc2015

Mar 14, 2016

Angel was amazing , no games and so helpful in helping me get rid of my prior car. One of the best car experiences! I recommend anyone who is looking to get a Lexus go to Ramsey and ask for Angel

jrac61

Mar 14, 2016

Everytime we go the work is top notch and done professionally and expeditiously. Some warning lights popped on and my wife was in the area. It was taken care of immediately.

Judy42

Mar 14, 2016

My car was checked out and things were found that I did not know about and thankfully were fixed and now I have peace of mind when driving my car

Don1234

Mar 13, 2016

As always I had a great experience in the Prestige Lexus service center. This was made even better by Samantha, who was very professional, knowledgeable and thorough.

KarenLexusHybrid

Mar 12, 2016

It is nice to know that no matter how complicated life can get, getting my car serviced at Prestige Lexus was very simple and efficient.

57BelAir

Mar 11, 2016

Jorge is a very patient, courteous and professional person. It was my first time at this dealership and he made it a very pleasant experience. I highly recommend him for any of your service needs. Great guy!

Jerry12

Mar 11, 2016

I needed two Fender Marker lights replaced. Mike was on top of it - my car came in at 2:20 and I was out at 3:40. Lights were replaced perfectly and the car was washed and cleaned to boot. Nice Job! :-)

B

Mar 9, 2016

I came in to change the oil on my car. Mark was my service advisor. I had a great experience, he was very professional, knowledgeable, well informed and friendly. He was able to answer all of my questions. I will definitely come here again for service and will refer my friends as well. Great customer service

Gryz13

Mar 9, 2016

I brought my car for the first service at Prestige and requested Joe because my mother highly recommended him (she has been going to Prestige for years). Joe took his time to document all my concerns and educate me about my vehicle. He provided me with more information during my short service than I was provided when I purchased the vehicle (at a different dealership). Joe explained in great detail the resolutions for each of the issues. Overall, great experience and I highly recommend Joe!

melvie

Mar 9, 2016

I live in upstate New York. There are other dealerships in which I can have my vehicle serviced. I choose to drive the 60 miles to Ramsey each time I need my vehicle serviced. this service center always welcome you with friendly and courteous service. I am always greeted by mark Simpson with a smile. He handles all my request. Answers all my questions. I always leave very satisfied with the services rendered to my vehicle. I will only service my vehicle at Prestige Lexus. Thank You for a job always well done

AJANJ

Mar 7, 2016

In October 2015, I contacted Prestige Lexus in Ramsey about purchasing a new NX. I was contacted by Moe Alhomsi, who was just the most pleasant person to work with. He was able to go over every detail about the car, track down a vehicle that met my requirements and review everything with me when I went to pick it up. I hate the high-pressure sales tactics most dealers use and I walk out on them. Moe was a breath of fresh air. I'm enjoying my NX and am sure to tell people where I got it.

cimcoll

Mar 7, 2016

Prestige picked up my vehicle from work & took my Rx for service, which helped me out a lot as I've been busy & it's hard to get down there. Marc was very courteous and kept me informed !

Denese57

Mar 7, 2016

I have been a customer of Lexus since 2002 when I purchase 2 vehicle. From day one the service has been great. I had the pleasure of being taken care of all the Service Rep. But with my recent service John DeSantis has taken the extra step to try and find a problem as to why my car wouldn't start. And would not release the car back until he found out why. Could not locate the problem and he kept a few extra days to be sure. And I really appreciate that.

Jim

Mar 6, 2016

Joe Scalo is a true professional who has extreme pride in his work.He goes out of his way to develop a relationship with each customer that makes you feel special.You always feel welcome and trust all your needs will be handled promptly and properly.Five stars for Joe!!

Sergio

Mar 4, 2016

Horrible experience. Me and my wife purchased two vehicles from this dealer in previous years. Most recent one in 2015. Not only were we not received well when visiting the dealer, the sales man gave us a very offensive offer on our trade in. This was even more offensive since we knew our trade in was more valuable then what was offered. I also had my office contact Lexus to set up a meeting with a manager and have not received a call back yet. Lost a customer. Ray Catena Lexus of White Plains gained a lifetime customer.

Patti C

Mar 3, 2016

John is HONEST, caring and professional. He goes even beyond treating you as a valuable client by making you feel like a friend... I would highly recommend his assistance when servicing your vehicleThank you John for always helping me!!Patti C.

HJS

Mar 3, 2016

This is my forth lease from Prestige and they continue to exceed my expectations. My sales consultant, Natalia, was able to accurately answer all my questions or took the initiative to find some who could. I was very satisfied with the overall sales experience.

customer,frank

Mar 2, 2016

Mark greeted me by my name as soon as I pulled into the service garage. During the service he provided me with an area where I could do my work. Then, when the service exceeded the estimated time he provided me with a loaner car. Mark explained the service being done and kept me informed. It was a real pleasure working with him.

mochiis1

Mar 2, 2016

We have been buying and leasing our cars from Prestige Lexus for the last 10 years mainly because of the special service and and caring we experience each time we see Joe Scalo. I have written letters to the dealership, his bosses, and anyone else who will commend him for his excellence. He is committed, professional, kind, helpful, sincere, and always available for my service needs. Once again, there is really nothing left to say- he's invaluable to your company.

Relief

Mar 1, 2016

From 2:45 p.m. until 4:15 p.m.the customer service can only be described as horrible because it was non-existent. As I was about to leave and ponder taking my business elsewhere, I was fortunate to meet Mike Midulla who rescued my afternoon by working not only in a professional manner, but also tirelessly, to accomplish my objective to purchase a particular vehicle.

RX350Lexus

Mar 1, 2016

I had a very good experience dealing with Colin Despite my shopping at other Lexus dealers - I still came back to Prestige to close a deal They made me a very fair offer on my trade-in And I lucked out with a good pre-owned to purchase

Happy LS

Mar 1, 2016

Michael was grate got me a grate price had the car ready when we came.The finance guys were fast and did not try to up sell me anything They sold me just what I asked for.Thanks every one Mike I.

Jon Levin

Feb 29, 2016

I've always just had normal cars - Toyota's, Honda's, etc. Always had good service. Prestige Lexus is on another complete level. They treat me better than I get treated at home! Astounding service.

Denisedp521

Feb 29, 2016

Colin Hoffman was very professional, honest and patient. He was also very informative and answered all myvquestions. I would highly recommend him and this dealership.

jeffrey

Feb 29, 2016

Joseph sets the standards for being the customer advocate. He is a great asset to the Lexus family in terms of customer service excellence! Thanks Joe!

rsds14

Feb 29, 2016

From start to finish dealing with Cal was a pleasure. Down to earth no high pressure simply the facts. Cal is knowledgeable and represents Prestige wonderfully. I would recommend both Cal and this dealership without hesitation.

Sana

Feb 29, 2016

Just leased my third ES350 from Prestige. Great Service. Complete Transparency. Thumbs up for Calvert Hargrove (Sales) and John Park (Finance) for making the car buying experience simple and easy. Will be returning to Prestige for my next car.

Amspina

Feb 27, 2016

Mark treated us with respect, friendliness and total professionalism. Always a pleasure to deal with the service department at Prestige! Totally Lexus loyal these days!

dmitry71

Feb 26, 2016

I leased new 2016 rx 350 and Michael's service was absolutely top notch. Courteous , fast . With a great attention to every detail. Thank you.

Alfalfa21

Feb 25, 2016

Joe Scalo was my service representative, and he is knowledgeable, courteous and professional . It was a pleasure having him as my advisor. He addressed my issues and solved my problems.

Kbachmann1989

Feb 25, 2016

Great service and great sales team! Awesome experience overall. I got a great deal and everyone was so friendly. I will definitely be coming back in the future.

pumpman

Feb 25, 2016

Steve got the car we wanted , beat other dealers pricing and provided a high level of service from first phone call to delivery. This is our fourth Lexus from Prestige.

dmoore12428

Feb 24, 2016

I have traveled from upstate New York twice in the past few weeks to have my Lexus serviced at Prestige Lexus in Ramsey, NJ. Both times I was treated very courteously, quickly, and professionally.This is why I will always return to this service center.

ginger's lexus

Feb 23, 2016

Joe Scalo is a friendly and very helpful service manager who is allways personable. I have never had a bad experience with Lexus (especially when I get Joe to handle my appointment). He knows his job and all the cars that are serviced. Thank you Joe.

Rayb

Feb 23, 2016

The whole experience in leasing my 2016 RX 350 was a pleasurable one. Natalia was courteous, knowledgeable and very professional. The same can be said for the staff members who walked us thru some of the new features of the vehicle and in finance (cannot recall their names).

Ren1023

Feb 21, 2016

Prior to this most recent car purchase, I have dealt with the service department and they have been nothing short of outstanding. I came back to this Lexus dealership and Natalia and Leo worked hard to make sure that I had a memorable experience and got the Lexus of my dreams.

BobMariannW

Feb 21, 2016

We have always serviced our 2006 RX330 at Prestige Lexus and over the last 10 years have never been disappointed with the excellent care and respect we have received from Joe Scalo. We have been extremely satisfied with any work performed on our car at Prestige, but our confidence and reason for our continuing relationship with Prestige starts with Joe Scalo.

lovemylexus

Feb 21, 2016

I bought my Lexus in 2005 and have been servicing my car at Prestige Lexus ever since even though I live a good 35 to 40 miles away.All experiences have been very positive & if there have been issues,special pains have been taken to resolve them to my satisfaction.

Crystal

Feb 19, 2016

Joe Scalo was an outstanding service consultant. He kept me informed, offered me options and truly made my experience amazing. I will return to this service center but Joe is a must have! Thank you Joe!

disney2014

Feb 19, 2016

Joe was great to work with. He expedited my service so that I would have my car back in time for school pick up. Thanks Joe!

DS

Feb 19, 2016

This review speaks to both the professional and person skills that are embodied in Joe Scalo, a man with whom I look forward to working with again in the future. Joe greeted me as would an old friend, he was attentive and he delivered his services as he advertised them at the time of my initial visit. Many thanks to Joe, Luis Madera and Michael Rockwell for creating a seamless transition to my new vehicle.

MarkM

Feb 19, 2016

Excellent job. Everyone at Prestige Lexus treats customers as number one priority.Thanks for making my experience much better than Acura Bmw or Mercedes Benz.

jayme24

Feb 18, 2016

Bought my car in for its 5K service. Mark was awesome. Helped take care of an issue with my tire and explained everything. Was very professional and made sure I was taken care of

Ken

Feb 17, 2016

Cal was very knowledgeable and helpful throughout the whole process I never felt rushed or pressured. I would highly recommend Cal and the Dealer to oterhs.

Blanco1

Feb 16, 2016

John DeSantis treated me like a friend and not just a customer. I will definitely ask for John for my next service . Thanks again for all your help.

DrJerry

Feb 16, 2016

I'm now on my 4th Lexus SUV.( three with Prestige ) My experience with Prestige Lexus is absolutely the best.My sales consultant: Steve Glenwick represents the highest level of commitment to the customer and the Lexus dealership. The process of selecting a car, working out the lease and finalizing the contract was both a pleasure and seamless. Steve contacted me to advise when the new car was delivered. Leo, in financing was superb. The Bart, the IT representative was accessible and available on the delivery date and explained all the aspects of the new car. The service dep't staff,( Samantha and Joe ) who I've dealt for over 9 yrs were there to answer all my questions.Lexus should be proud of their employee commitment to their product and the customer. I recommend Prestige to all my friends as the best of all the Lexus dealerships in New Jersey

Ramseydoc

Feb 16, 2016

John DeSantis is an honest professional that I would highly recommend to everyone. The service was fast and complete. I have 3 Lexus vehicles and couldn't imagine going anywhere else. Thank you Mike Ceccon for your leadership.

mzkhan49

Feb 15, 2016

I brought my lexus for 117500 mile oil change. John DeSantis did very good job for me. He found problem with radiator which was then fixed. He was very helpful and did outstanding job.M Z Khan

rubindo

Feb 15, 2016

I am on my fourth Lexus SUV and have always brought my call for service to Prestige Lexus in Ramsey New Jersey and of been exceptionally pleased with the service and the professionalism of the service department. I've always had my choice of day and time for service and have always been provided updates of any work that needed to be done on our vehicles. I have all the confidence In their expertise to take care of any problem or problems that I may have with the vehicles and I've been satisfied to the point where we are on our fourth Lexus SUV. I highly recommend without any reservation Ramsey Lexus For sales and service and will continue to patronize them in the future years ahead as I get new vehicles.

Marci Koral

Feb 14, 2016

It is always a positive, easy, professional experience when Servicing my car with Joe overseeing everything. This is my third Lexus and Joe Scalo has taken care of me through them all.....he always makes it a positive experience.

Old Lexus

Feb 14, 2016

John DeSantis is outstanding. He is knowledgeable, helpful, and trustworthy. He is realistic about repairs needed, especially on my older Lexus with 165,000 miles. He was always available and could answer any questions I had. Lexus service is always outstanding....thats why you pay a premium. I would recommend John to anyone

kangs723

Feb 13, 2016

The dealership was very professional and made the purchasing process an excellent one. We were extremely satisfied with the people who helped us purchase our very first car. They were very flexible and accommodating to our requests. We would definitely recommend this dealership to our friends and family.

Mitchell89

Feb 12, 2016

Joe, As usual you service could not have been any better. While waiting for my car to be looked at., you kept me informed Thank you,

Osmanm786

Feb 12, 2016

I came in and explained my issue with the car. Service guys knew exactly what I needed. They told me that it won't take long and it didn't take long. Like I said quick and easy.

Steveboy2004

Feb 11, 2016

If your looking for honesty and commitment to a deal then this is the place you wanna go to buy a car. I have purchased 4 cars from prestige and I'm currently in the process of getting another and I can tell you they are the best I ever encountered. No salesman is perfect but when you have the best man running the show they make sure things are done right and the customer is happy... You get the best price PERIOD no one can beat them... I would like to thank the general manager Flavio for making my experience the best... And angel the salesman that is assisting me a great person.. Thank you prestige

Makassar1925

Feb 10, 2016

My most recent trip for service exceeded my expectations. I was helped immediately by John DeSantis who was very professional and courteous. He handled the paper work expeditiously and had the loaner car available when it was done . Mr. DeSantis called to informed me of the work we discussed and other services that was needed. It is always s pleasure dealing with the service department at Prestige.

SparcV

Feb 10, 2016

Joe did a great job keeping me informed about the status of the service on my IS 350. He was nice to let me know that there was a current service promotion going without me asking.I purchased my Lexus at another dealer, but I always bring it to Prestige for their excellent service and support.

Lexusmaven

Feb 10, 2016

I pulled into service, with no appointment and was taken immediately. Although my little issue was really a non issue, service technicians checked everything out, and found the problem. And I even got a car wash!

Linda L

Feb 10, 2016

Prestige's great service starts with Joe Scalo. He's professional, courteous and informative. It's a pleasure dealing with him every time I visit.

AMB3

Feb 8, 2016

The service center at Prestige is well run from the reception in the large, clean garage to the very comfortable waiting area. The staff is extremely professional and made great effort to be helpful and communicative. Mark Simpson was a pleasure to work with.

Mireya

Feb 6, 2016

Excelent service and superb attention, Mr J Reinoso did a outstanding job I will recommend prestige Lexus, since I got my Lexus RX 350 has been a good experience

caitlin

Feb 5, 2016

Joe is always my go-to service representative. He is courteous, friendly and always gets me in and out quickly. I never mind having to make the trip to the dealership! Danny in service is also incredibly helpful.

Gary

Feb 4, 2016

The available times when I can leave my car for service are limited, but Joe Scalo, Rose and the entire service department make the extra effort to accommodate me. I just had the 150k service on my LX and look forward to bringing it in for regular service many more times. It's a pleasure to have a car so well built and maintained that I see no reason to ever 'upgrade'.

Jersey Girl

Feb 4, 2016

Great service. I really appreciated that the process of checking in and checking out took less than 10 minutes. Everyone from the attendant who checked my car in to Jorge who talked to me about the service I was getting was very professional and friendly.I would recommend Prestige Lexus to anyone looking for professional service. I also will return to Prestige Lexus for my next car purchase.

RichardBaudo

Feb 4, 2016

KnowledgeableFollow up on customer concernsResearch questions to provide customer with correct feedbackReassuring-Quality of DealershipConfident in her backgroundEase in following document flowValue customer timeEase of business process

jbripps

Feb 3, 2016

Hi - I really do enjoy bringing my car to Prestige Lexus. I am always greeted in a professional way. When I wait for the service, I can have some nice snacks. My rep usually comes out and gives updates, etc. This time around, I had the pleasure of dealing with Andy. He had me in my loaner car within 5 minutes of my arrival. When I returned to pick up my car, I was out in 5 minutes. Really a pleasure to deal with, and hassle free! Give Andy a ring if you have issues, or need a simple oil change.

fjg1

Feb 2, 2016

Joe was a true professional. He was courteous, responsive and very informative. I would recommend Joe and Prestige Lexus to all Lexus owners. Thank you again.

lexus21016

Feb 2, 2016

I recently purchased a certified pre-owned ES 350 from Cal. Not only was he a pleasure to work with; he also took it upon himself to query their inventory to fine the best car (value) for myself. There were a few hiccups that were encountered during the purchasing process, Cal was more then helpful in getting those issues resolved. Minor scratches on the car were taken car of immediately by the service department, car insurance was secured while paperwork was being drawn up.

piperlexus

Feb 2, 2016

My alternator suddenly died on my 2006 ES330 on my way from Maryland to Massachusetts. I must say, this dealership exceeded my Lexus expectations (which are pretty high). My car was fixed, cleaned and I was on my way with a few hours. I would recommend this dealership to anyone that I know in the New Jersey area.John DeSantis was amazing and personable. He made a highly stressful situation seem easy and I am grateful. Perfect personality for the scenario I was dealing with at the time. Thanks John!

adelso12

Feb 1, 2016

i have been to numerouse lexus dealer for service must say prestige lexus and jorge very friendly and goes his way to make make sure your satified with your service highly recommend hin

Bill

Jan 30, 2016

Joe Scalo is a very professional and courteous service consultant. He wasvery helpful and did everything he said he would do. I definitely recommend him.

Ish

Jan 29, 2016

Jorge is very easy to work with. He will go out of the way to accommodate your needs. Highly recommend him. I highly recommend this dealership overall.

liora

Jan 29, 2016

very professional always upbeat very pleasant very informativeMark is a service manager who is always ready to help with any problems and ease my concern about my two lexus

Debra Mondo

Jan 28, 2016

I'll only trust Prrstige to service my car over the past few years. Thank you Mark for always following up and explaining the process.

trinidad

Jan 26, 2016

Came in for a new battery, along with some questions. The service was great as usual and I found out I was eligible for a replacement part which was a great surprise. I recommend Prestige Lexus Service often. Not too many places offer impeccable service it is always a pleasure when I visit Prestige Lexus. Andrew delivered great service.Thank you

MSPYGGY

Jan 25, 2016

I ALWAYS RECEIVE EXCELLENT SERVICE FROM MARK AND THIS SERVICE CENTER EVERY TIME I GO THERE. MARK SIMPSON IS THE BEST SALES REP I HAVE HAD THE PLEASURE OF DEALING WITH. HE IS VERY KNOWLEDGEABLE ABOUT MY CAR AND MY VISITS TO THE SERVICE CENTER. HE HAS A FANTASTIC MEMORY AND EXCELLENT WORK ETHICS. I HOPE I ALWAYS GET HIM WHEN I BRING MY CAR IN FOR SERVICE.

samuel

Jan 25, 2016

As always, my service appointment went very well. Joe made sure everything was fixed! The service experience was 5 stars will go back again...... Thank you

ada010849

Jan 25, 2016

Work was preformed timely. All questions were answered clear to the point. Service was exelent. This is my second Lexus car and John always provide implacable service.

DebbiePC3

Jan 25, 2016

I recently leased the Lexus CT (in August) from Prestige. Ruby Trbovich was my sales representative. At the time of and following the sale, Rudy was helpful and very professional. He made sure that I was completely satisfied with my purchase, and I still am. A few weeks ago he went above and beyond to make sure that I was still completely satisfied. My car was due to the 5,000 mile service. I am formerly a Prestige Toyota customer and one of the things that I loved about their service was the shuttle program. I work in Ramsey so I would bring my car in the morning, they would take me to work, and I would come back after work and all service was completed. I know everyone values their time. I do too, and that was a perk that I did not want to give up. I scheduled my service with Lexus and I was told that they did not have a shuttle (even though it says so on the website). Additionally, since my service would not be longer than 90 minutes, I was not eligible for a loaner car. I scheduled the service for a Saturday because (even though I was not happy about it) Id have to wait. After speaking with my husband, I decided to contact Rudy to explain my situation and state how dissatisfied I was. I told him that this would probably be the one thing that would keep me from leasing or purchasing another Lexus in the future. Rudy listened to my complaint and told me that he would see what he could do. I wasnt expecting much, as I felt that this was a small problem, really just an inconvenience for me. However, about an hour later the manager of the service department called and set up my service for the very next day. I dropped off my car, the manager on duty drove me to work, and I picked up my car later that afternoon. Again, I know that this is a minor inconvenience for me and yes, I could have waited for my car. However, I felt that if I am paying more per month for this car than for my Toyota, I should expect the same service, if not more. Rudy is not in the service department, but he made my complaint a priority and went above and beyond to see that I was satisfied. That is why I would return to Lexus in the future for another car, as well as recommend others. I felt the need to recognize Rudy as an excellent sales representative.

cititrainer1

Jan 23, 2016

Joseph Scalo is one of the best consultants I have ever encountered. He is trustworthy and never tries to sell you unnecessary services.I always ask for him and he is one the main reasons I have my car serviced at this dealership. I could go to my favorite gas station because they are reliable but because of Joseph I'm sticking with Prestige.

Ladybug

Jan 23, 2016

As always, my service appointment went very well. John made sure I got out at the time promised! The service department was very informative and helpful to my needs. Thank you!

Lois & Benie Tarshis

Jan 23, 2016

We have been customers of Prestige Lexus for many years and 2 Lexus cars. The service department is top notch. Specifically John DeSantis is the person we always deal with. He is very professional, and thorough and bends over backwards to ensure everything we need is taken care of correctly and efficiently. John is the primary reason we purchased our second Lexus at Prestige Lexus and why we have all our servicing done at Prestige.

200,000 mile guy

Jan 22, 2016

I have been servicing my Lexus vehicles at your location since 1998. Joe is excellent to work with. I appreciate the suggestions and clear explanations of any issues. I always feel confident that the work will be performed as needed and correctly.

Lexus owner

Jan 22, 2016

Heater fan control did not work.Dealer gave us a loaner car and fixed the problem.Also picked up the loaner car and brought us our car.Also called and E mailed as a follow up.Top notch service.They really go the extra mile to please.They are the best.

Cali Guy

Jan 21, 2016

Just so people understand, my car was purchased in Newport Beach CA and they have always treated me like I bought at Prestige, AMAZING SERVICE.

CBLEN

Jan 21, 2016

I was very pleased with the service from arrival to departure! Joe was very professional & kept me informed throughout the process. The maintenance for my RX 350 took 1 hour!

Happy customer

Jan 21, 2016

It is always a pleasure to deal with Prestige Lexus and I would only get my Lexus fromPrestige. They are the best Lexus dealer in the area by far!

lisam

Jan 21, 2016

I was very pleased with the service I received. I did not have to wait for a salesman to help me, the loaner car was ready for me when I arrived, the service on my car was completed quickly, and the price was reasonable.

jimh123

Jan 20, 2016

Mark was very professional and provided prompt service...I would definitely like to use him again. I have no negative comments to make at all..

lexusfamily

Jan 20, 2016

I've purchased about six lexus vehicles from Prestige over the years and have always enjoyed excellent service from the group at the service center. Always satisfied with results.

MShapiro

Jan 20, 2016

I am criticized by many people for doing all of my routine maintenance, as well as repairs, at my dealership, Prestige Lexus, over the past 8 years, because (I am told) that dealership mechanics are not well-trained and the prices are too high. NOT TRUE! I have always had excellent service by the mechanics and body shop guys, amazing customer service, and fair pricing. Lexus stands by all of its work, and it is terrific to be at the dealership where you can be sure that everything is being taken care of to "Lexus standards." What's more, after all of these years, the staff knows me and works with me to accommodate my needs for loaner cars, drop-off/pick-up times, and any other requests. I have to make special mention of the young women at the service desk -- they are so professional, knowledgeable, and kind. Thank you, Prestige Lexus Service Department!

Mark

Jan 19, 2016

Prompt service, very efficient. Mark Simpson, the Customer Service Representative was great to deal with, absolutely nothing negative to say about the experience and will return for future service needs.

Clyde

Jan 19, 2016

I've become accustomed to excellent service at Prestige and the recent experience with John DeSantis was no different. It was a pleasure. I'm sure my wife and daughter, who also bring their Lexus vehicles to you, feel the same.

Geri

Jan 19, 2016

Great service -- clear explanation of work needed and timely call back. Very prompt service -- I highly recommend this dealership. The use of a loaner car is a big help.

45207450YC

Jan 18, 2016

John De Santis was, as usual, very helpful and on top of the issues. The professionalism that John exhibits is beyond what is expectewd. Bravo John and Thank you.

ngari7

Jan 18, 2016

Samantha is super helpful, nice and quick! She always has a special loaner for my daughter who LOVES cars. Samantha understands when I hear a rattling in the trunk and doesn't think I am crazy. I recommend Samantha to everyone who has a Lexus and I will definitely be using Samantha for all of my services on my car!

Patti123

Jan 17, 2016

This is my first Lexus and first service. Andy Bowyer was professional and knew everything that I needed done. The process was painless. The service was excellent.

Shifter118

Jan 17, 2016

Jorge is a wonderful and caring man. He has been the person I speak to most often when I bring my car in for service. His knowledge of all Lexus vehicles is spectacular. He was able to determine what additional service my car needed, gave me a loaner car, and called me on several occasions giving me updates as to when my car would be ready. Who could ask for more?!

Lexus guy

Jan 17, 2016

I've dealt with Joe for the last 8 years. His professionalism, knowledge & dedication is the reason for my return. He is an asset to the Lexus organization.

gutierrez_312

Jan 16, 2016

"The best dealership by far!"Natalia was fantastic! Understood exactly what I wanted and made it happen! She rocks! Excellent sales and financing with Aldo was very easy and pleasant. Less

Joanne

Jan 16, 2016

Staff is always helpful. Service is done efficiently and swiftly. Never an issue. I booked appointment online the night before and was able to get all work done in a few hours.

Rocket531

Jan 16, 2016

John always provides the most professional and courteous service one can experience. His attention to detail is always appreciated and would always want him to be my representive. Happy New Year

Sethywithwinhs

Jan 16, 2016

Had first service appointment was prepared for all work/review and it was completed in the time they had promised. John was very nice and took the time to hear my minor concerns and he helped me.

Beamupforlife

Jan 15, 2016

I brought my my RX 350 H yesterday morning at 10:30! The people who greeted me were very nice very thoughtful and helpful. They checked me in quickly! My service advisor met me as soon as I walk through the door which was a new thing! A very nice man Jorge Reinoso who quickly brought me into his office told me what was going to happen with my service how much it was going to be and how long it was going to take! He also asked me if you're I've having any troubles with my vehicle! He was very thorough! I been wandered off picked up two bottles of water set myself up with my computer on the Wi-Fi there and got a bunch of work done! It was a very pleasant experience!

LexusES350

Jan 15, 2016

From booking the appointment, to getting the rental car, to the thoroughness of the service, I would recommend this dealership to anyone interested in great client service. Prompt and professional from start to finish!!

Lito5712

Jan 15, 2016

All my concerns were addressed. They recommended a new battery and windshield wipers and they were purchased. Overall a very pleasant experience. Will definitely come for servve

llq

Jan 15, 2016

We had a very pleasant experience last Saturday in Prestige Lexus with Mr. John De Santis. He is very professional and excellent. Thank you very much, John!J. Zhang 01/15/2016

michaelr

Jan 14, 2016

I recently needed to rotate my tires and decided to go to my mechanic 2 minuted away. He couldn't find the wheel locks. The last time the car had service was at Prestige Lexus to replace a tire. So I called them and told them about my problem. They said I should come in and they would help me out. The moment I walked in the door, three different service consultants offered to help me out. I asked for Walter, the service manager and not only did he offer to put on a new set of wheel locks, he also rotated the tires - for free. Also - he did that even though they never need your wheel lock to service your tires. They have a master.

hmcgrinder

Jan 13, 2016

Joe's technical knowledge combined with his customer service skills are second to none. A true professional. I highly recommend Joe. It was a true pleasure working with Joe.

jamb-142

Jan 13, 2016

Joe Scalo will see that you and your vehicle receive the professional care you always seek from a Lexus Serice Center. He is always looking out for the customers pocketbook and when you see Joe at Prestige you can be sure you're in good hands.

Chris3012

Jan 11, 2016

Thank you, again Joe for your professionalism and advice. It is always a pleasure dealing with you and your team of professionals. Been a customer for over 18 years and wouldn't think of going anywhere else. Jack Fanning

George0528

Jan 11, 2016

Best car I have ever owned and the best service. Keep up the good work - Joe and everyone. I could not have been more pleased with the service.

ldugan15

Jan 11, 2016

Joe always goes above and beyond to make sure that all of my needs are met. I would highly recommend dealing with Joe when getting your car serviced at Prestige Lexus.

eddie

Jan 9, 2016

The service at Prestige Lexus is always superior - Mark Simpson is wonderful - The people at Prestige are simply very special - I have been thee for many years and would never considering going elsewhere - I always feel like part of the family Ed Fisher

lynne

Jan 9, 2016

Cal has been our salesperson over the years. He has always followed up on any and every promise. As long as there is Cal...I am LEXUS....we love our new RX350

Mick

Jan 9, 2016

When I drove into the service center I was immediately greeted and directed to to service desk where they quickly assigned me to a service advisor. He throughly explained the service and cost, than set me up in a loaner car. I told him some paint had been scrapped off the side of my car and he took care of it at no cost. My car was ready when projected the next day and everything was completed to satisfaction.

Mike S.

Jan 8, 2016

Car required scheduled maintenance and repair of cracked rear light. Set up appt on line and was contacted by Joe Scalo regarding the sevrice. He was courteous and had car ready as he had committed.A very pleasant experince and our first with this dealership

Davegold99

Jan 7, 2016

Mark was very thorough, explained everything in detail, showing that he is quite knowledgeable. Friendly, professional and polite, a pleasure to do business with him.

Iceyang82

Jan 6, 2016

Great service, and wonderful people. My salesperson is Steven Glenwick . He is very helpful for my new Lexus RX 350. Thank you so much. I am very enjoy my new ride.

Sue M

Jan 6, 2016

Natalia was fantastic! Understood exactly what I wanted and made it happen! She rocks! Excellent sales and financing with Aldo was very easy and pleasant.

Tommy300h

Jan 6, 2016

Besides being the Best in Bergen County Auto Dealership, Prestige Lexus provides the most expedient maintenance services probably in the nation. There is such an obvious urgency to satisfy each customer, I almost look forward to seeing them again. If you have less than excellent service now, consider this dealership. You won't be disappointed.

Allmanfan

Jan 5, 2016

Best place for service. In and out with loaner in five minutes. Everyone is friendly and the prices are fair. My purchase experience three years ago was also excellent.

Angelo

Jan 5, 2016

John DeSantis and Prestige Lexus always provide an excellent service experience, From the appointment to the delivery of my beautifully washed and serviced RX 350, John and Prestige are making sure everything is done right! Thanks you, John!!

Andrea, Sugar Loaf, NY

Jan 4, 2016

No pressure salesperson! A pleasure to work with! He knew his stuff ad was very informative and patient!Would definitely return and ask for Cal.

NYGIANTS101

Jan 4, 2016

This is a dealership from the outside that you'd think is very customer oriented, but in actuality they are far from it. They don't keep their word on price and do not honor what's been agreed upon, just to make an extra buck.Would never buy a car from this dealership after my experience. If you're looking for a service oriented organization, go shop with RAY CATENA, you'll have a complete 5 STAR experience.

RFKahn

Jan 4, 2016

Over the summer, my husband and I decided we were in need of a bigger car, and heard fabulous things about Prestige Lexus.. We went over with the intent to start looking around, but lucky for us we were paired with Jerry, a true professional who takes pride in his work... We test drove the Rx350, which was originally more than what we were looking to spend.. Thanks to Jerry's fantastic willingness to work with us, we walked out with a beautiful car (and phenomenal deal) that far exceeds our expectations. There is no one we will ever work with again EXCEPT Jerry. We would recommend him to anyone. An expert, trust worthy business man and a good guy! Beyond thrilled with our prestige experience, all thanks to Jerry.

Ron R.

Jan 1, 2016

Just leased a 2015 GX460 from Prestige Lexus - Cal Hargrove. Cal was very professional and makes the whole car buying experience a pleasure. Also, the other employees that I dealt with were friendly and professional.

lolito

Jan 1, 2016

Jorge Reinoso provided a excellent service. He was extremely attentive to my requests/problems and the car was ready in record time - I waited in the dealership.

Colin

Dec 31, 2015

I had six months left on my lease, when I received a letter about trading in my lease early from Hugh Hinds. I stopped by the dealership and that was all she wrote. Hugh was energetic, Professional, and courteous. He was informative, and kept me abreast throughout each step of the process. My best car buying experiences by far. If you go to Lexus Ramsey ask for Hugh!!!

Gjmdmd

Dec 31, 2015

Jorge is a caring and helpful person, something you look forward to when visiting a service center.thank you for speeding up the service on my tire.

Nancy509

Dec 31, 2015

It's always a pleasure dealing with John he's very knowledgeable and always ready to answer all your questions He is my favorite since I've been dealing with Prestige Lexus since 2000.

steve

Dec 31, 2015

Mark Simpson is a real pro. He gives the customer 110% effort and he does what he says he will do. I keep coming back for car service here. He and his team meet and exceed my expectations. i really appreciate their caring and dedication to their customers.

Sam Varghese

Dec 30, 2015

Last month my wife and I went to Prestige Lexus in Ramsey, and we are very pleased with the services offered by Luis Madera. We are leasing an IS 300. He was knowledgeable, courteous, and polite. I would recommend this salesman and the dealership to all, especially because I had a very different experience at another dealership, which shall remain anonymous.

Barry314

Dec 30, 2015

Steve Glenwick was a wonderful professional to deal with! He made our experience of purchasing a Lexus easy and was very attentive to all of our needs. It was truly a pleasure to work with Steve, and we are very happy with our new Lexus!! We would highly recommend Steve Glenwick and Prestige Lexus to anyone who is looking for a true professional dealership.

karen/marty

Dec 30, 2015

Cal was a complete professional! He made our experience easy and stress-free! He explained everything very clearly! I would definitely recommend Cal and the dealership to others! Thank you!! Leo and Leslie were very helpful and courteous as well! They all made our Lexus experience truly memorable!

bugeyes

Dec 29, 2015

Great and efficient service. i was in and out in about an hour. Mark kept me informed and was very professional. i was very happy with my experience!

Lhowell468

Dec 29, 2015

I brought my IS250 in for service and was in and out! 5 stars! I was late, no one said anything. They brought my vehicle in and I was checked in within 5 minutes. I was able to utilize a loaner vehicle so I didn't have to stay and wait. I returned to pick up and was in and out in 5 minutes. This dealership is exceptional. It is not my first experience there. I own other vehicles that are serviced at other dealerships and they pale in comparison.

sienamc

Dec 28, 2015

From start to finish...Jennifer was extremely professional. She was knowledgable, considerate, and exceptionally helpful. This was our second Lexus with Jennifer...and our fourth Lexus with Prestige. She definitely made the whole experience a pleasure....

ToddNeedhamMA

Dec 28, 2015

Great dealership with an amazing service department - Mark was honest and clear with me from the beginning in terms of what would be done to my car, cost, and timing. I chose to wait and he kept us posted (which was great considering my 3.5 year old was joining me for the visit). Lovely waiting areas that were both gorgeous and comfortable. The car was done on time, brought up freshly washed. I love coming here when visiting family as the service from Mark and his team is beyond exceptional!

Wooster

Dec 27, 2015

I'm on my 5th or 6th Lexus from Warren Port at Prestige. If you're the type of person who doesn't like haggling with a slick salesperson, Warren is your man. He's knowledgeable, courteous and always fair. you'll get a great deal and great service. I can't ask for anything more!

BANJ

Dec 27, 2015

The Ramsey Lexus team is very professional and courteous. Mark has taken care of my service needs several times, and he is always friendly and helpful.

andre

Dec 24, 2015

Chris was kind, knowledgeable, very clear about the car and the price. This is my first Lexus and IS 250 CPO is great and very clean. Great deal and great experience!

Gidgey8

Dec 24, 2015

Mike was efficient and cordial. I asked for a loaner car and he was very helpful and when I asked if he could have my car ready at a specified time, he was able to honor it. He was very knowledgeable and efficient. Prestige Lexus brings quality service.

Willie D

Dec 24, 2015

Great customer service, waiting room/lounge very well stock; worth the drive from South Rockland Cty. to Prestige Lexus for preventive maintenance. Thank You and looking forward to returning

SKlawman

Dec 23, 2015

Joe met me when I arrived, gave me a warm greeting making me feel I was an important client. Based on my past experience with Joe I knew my vehicle would get the best attention. Joe is a great rep for Prestige. Lexus

HelenC

Dec 23, 2015

My experience purchasing my ES 350 at Prestige was a pleasure! Cal was a complete pro and made the entire transaction simple, painless, and expeditious. I came in on a Tuesday afternoon, chose my car, color, options, and financing package and walked in the next morning to pick up my vehicle. Could not have been easier or more pleasant. Buying a car can be a bit stressful, and was for me until I found Prestige four leases ago. Very professional and courteous service. Thanks, Cal, Leslie, and Eugene. And a special thanks to Mark!

JoeH

Dec 23, 2015

Joe makes the service visit much better. He cares for the vehicle owner and is looking out for my best interest. Thank you for your service Joe!

Dvassallo

Dec 22, 2015

Prestige Lexus knows how to take care of their customers! Service is quick and easy and staff is friendly and accommodating, thank you for your help

Happy Customer

Dec 22, 2015

This service team are the most professional, outstanding group I've ever worked with!!! They truly bend over backwards to make the customer happy. Don and Walter are the best. Dave in the body shop is amazing too! A pleasure to deal with the whole team including the reception desk.

Roice

Dec 21, 2015

I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car last week. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype.Thank you so much for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have been. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you.You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Prestige Lexus, and telling them to ask for Steve. Thanks again.

Sue310

Dec 21, 2015

When purchasing or leasing a car I believe the service Dept is very important. I brought in our 2014RX 350 for 25,000 mile service. The keen eye of the service technician saw a bubble on a front tire . Joe called me to the back area showed and explained the danger of driving with such a tire . I did replace all the tires due to its wear. I am very thankful that bubble was caught . Joe has a way of explaining things that is very user friendly and I trust whatever he recommends. It's because of people like Demetre in sales and Joe in service that we have been loyal customers of Prestige Lexus. Prestige is very lucky to have them as employees and we feel very fortunate to know them .

sumeet

Dec 21, 2015

Joe did a great job and we appreciate his efforts for making everything happen in an efficient way with effortless ease for me and my wife.

Acer

Dec 20, 2015

Super helpful. Samantha and the Mech that worked in my work where amazing. Great job ???????????? would definitely recommend this dealer to friends and families. You guys always go beyond to make me happy.

lknapp

Dec 19, 2015

I have been very fortunate to always deal with John DeSantis when servicing my car. Mr. DeSantis is the ultimate professional. He is prompt, attentive, and truly cares about his customer. Frankly, when we bought our second Lexus, we returned to Ramsey, NJ because of the wonderful service and attention that we receive from Prestige and more specifically, John DeSantis. I will definitely recommend to my friends and family when choosing an automobile, to consider buying it from your dealership because of your outstanding service. John DeSantis is outstanding and always a pleasure to work with.

mckennasa

Dec 19, 2015

No overly aggressive sales tactics salesman Kay Yoon was great, helpful and knowledgeable. Finance guy worked with me on the interest rate and tech guy spent half hour showing me how to use technology. All freindly and helpful without being overly aggressive. Positive experience overall.

Cconforti

Dec 18, 2015

I came in for my 10,000 mile maintenance and he went above and beyond. I mentioned to him I needed my car done a particular time to be sure I was able to get my son from school on-time and he made certain it was finished hours before hand.Thanks Joe! :)

GODNIVIA

Dec 18, 2015

I recently purchased a brand new IS250 from Mr Yoon. He was very friendly and helpful. He tried his best to get me the best price and he did! It felt like he was working for me rather than working for the dealership. Mr Yoon constantly gives you updates and makes you feel very confident about choosing the perfect car!I will buy the next car from you Mr. Yoon! I am loving the IS250

Hohokusmike

Dec 18, 2015

Always a pleasure to hand off any problem with our vehicle to Mark. He never hesitates, always checks out the issues, gets back to you with the solution and how long it will take. He is why we purchased a new '16 RX there!! He got the new luggage rack installed quickly and offered his card should there be any issues on the new RX!

albie570

Dec 17, 2015

John is the ultimate professional. Extremely efficient and most importantly communicative. Always got back to me promptly to report on the progress of an unexpected problem - outdated satellite antenna. They located the part and fixed the problem as well as finding a radiator leak and doing the work under our extended warranty. 4 cars, over 10 years at Prestige and never been disappointed.

epiguy

Dec 17, 2015

Jorge was warm, friendly and very professional and efficient. He arranged for an expedited service so that I was able to make late afternoon appointments. Great customer service!

Excellent Service

Dec 17, 2015

MIke did an outstanding job managing the service on my 2009 LS460. He was friendly, very knowledgeable, and highly responsive. I highly recommend working with Mike.

LGSFan

Dec 17, 2015

My 2015 GS's 5,000 Service Visit was handled on time, in a caring and professional manner. I know this GS will be as well taken care of as my 2007 GS was for the many years I drove it. I want to thank Mr. Reinoso once again for making me feel like a valued Lexis owner. Without a doubt, I will be a Lexus driver for all the years ahead of me that I will be able to drive.

Erin O

Dec 16, 2015

It is always a pleasure to visit Prestige Lexus for a service. Mark was great and I always feel at home! It's never a pain to go for service, you feel like you're sitting in your living room.

Jay Weller

Dec 16, 2015

Do not put a lot of mileage on our vehicles these days but my service visits to Prestige are always pleasurable. Mark was great, very efficient and helpful.

mrrobby

Dec 16, 2015

I just want to say Prestige Lexus should feel very fortunate to have an employee like Joe Scalo working for them. He is very courteous and professional in the way he explains what needs to be serviced and repaired on your vehicle. I feel very comfortable in dealing with him.Sincerely,Robert Stone

Ray/Anat

Dec 16, 2015

Purchasing a car at Prestige Lexus was a wonderful experience and, thanks to our salesperson, Cal Hargrove, we will be returning to Prestige Lexus. Cal was patient, informative and never overbearing. He explained all the features of the car in detail. He helped us to trade in our old car and made sure all all the DMV paperwork was taken care of. I would absolutely recommend that you purchase a car from Prestige Lexus and make sure you talk with Cal. He was awesome.

Jessica

Dec 15, 2015

I am a repeat customer.....This is my third Lexus Car at Ramsey Prestige Lexus Dealer...I like both the car and the service ........The Service Team was excellent...

BCHAVERS 4718

Dec 14, 2015

This is the 2nd time I had inter action with Joe Scalo., and both times he made me feel comfortable. First with my 2013 GS AND NOW WITH MY NEW 2015 GS. He is professional and personable. Joe respects the clients needs.Presitge service identified the problem and got me back on the road. Thanks Joe!!!!!!! Thanks also to Rose.

Caroline

Dec 14, 2015

I had the BEST experience dealing with Prestige Lexus!! I am so happy and thankful that I got my car from here! We dealt with Steve, who was an absolute pleasure. He answered my never-ending questions, dealt with my bank patiently, and went above and beyond to make this experience a great one for me! I definitely plan on referring everyone I know to Steve. From finance, we had the pleasure of dealing with Leo, who was very helpful and patient as well; there was a lot of going back and forth with my bank and he made sure everything was taken care of and explained thoroughly before I left. Everyone was very respectful, professional, and helpful. Steve and Leo, both, ensured that the whole process was as smooth as possible. I walked out so happy with my Lexus NX! Thanks to Leo and Steve for an awesome experience :)

H

Dec 14, 2015

Kay was very helpful and answered all my questions. If I have any friends or family I will definitely refer them to him. Thank you for everything and I will definitely come back for another Lexus.

LadyH201

Dec 14, 2015

I have a much older vehicle and am treated the same as if my car just stepped out of the showroom. Mark is especially attentive and thorough. He is an asset to the dealership and a pleasure to work with.

markroniet

Dec 14, 2015

Mark was very helpful throughout the entire process. He kept me up to date on the my vehicle's repairing. I would recommend Mark Simpson at Prestige.

paulcskim

Dec 14, 2015

Kay was so helpful and accommodating throughout the entire process. We had a LOT of questions and he made sure we were completely comfortable before finalizing. Thank you!!

Ellen K

Dec 13, 2015

Steve was so helpful, knowledgeable and friendly. He knew just what I wanted and made it possible. Steve answered my questions and took extra care to be sure I understood it all. It was a wonderful experience and a pleasure to work with Steve. Follow up was excellent as well. Be sure to request Steve on your next visit to Prestige Lexus.

nyintheca

Dec 11, 2015

Worked with me all the way. understanding customers need and followed up with me through purchasing of new Lexus. Mr. Yoon clearly shows standard of what lexus is all about.

TroubleTrue

Dec 10, 2015

As always, I had an extremely wonderful experience with Lexus. John was a pleasure to deal with - knowledgeable, efficient and professional. He kept me posted on the status of my vehicle and when the service was complete, he contacted me with a complete and thorough explanation of everything that was done. A true gentleman who escorted me to my loaner car and made sure I had a quality experience.

Cruising

Dec 9, 2015

I have a 2003 SC 430 with less than 40,000 miles that I drive for the pure enjoyment. Recently it pulled to the right and shook coming back from the city. Mark Simpson listened to me and then squeezed me in on a Saturday. The service department inspected the car and made the necessary repairs. The car was ready earlier than promised and I was on my way.

Firstgear

Dec 8, 2015

Mr. Kay explain all the spec and deals to help which car is suitable for me. I ask him about multiple cars. He would take time and show me all the cars (with out any petulance) I would highly recommend.

Hcsky3

Dec 7, 2015

I was very pleased w/ the service i got from him. Totally honest w/ facts and figures. i'll defenitely recommend to my friends to go him when they are ready to purchase

Joy Chisholm

Dec 7, 2015

Came in to have my rear wind deflector on my LS 460 fixed. I've been coming to Prestige Lexus for years and I always prefer to deal with Joe Scalo, he is very knowledgeable, and thorough. I always refer my family and friends to not just Prestige Lexus because of their excellent workmanship, but to Joe Scalo, because I feel secure that he really cares about me and my car. He answers my calls immediately and he explains exactly what's going to happen from start to finish. He never makes a move that he doesn't contact me with what needs to happen. I always feel like he's given me his absolute best effort. I feel like he treats me like I'm a family member and my sister also brings her Lexus truck to him, she feels the same way about Mr. Scalo. I have to add he would make a great manager one day. Or a trainer for new service representatives coming in, whom need to learn the business from a pro.

Mike L.

Dec 7, 2015

1st service, answered all my questions in Professional manner. Found unexpected leaking shock, replaced under warranty, all while I waited short time. Much Appreciated Thanks

lxl9012

Dec 4, 2015

was browsing different dealerships to get my first car. Out of all of the dealership I stopped by this is the far most friendly and trustable dealership'!

min2kku

Dec 4, 2015

Kay Yoon is the best Sales Rep I have ever encountered and one of the main reasons I continue to return to Prestige Lexus. He is professional, extremely well informed about the cars and an overall pleasant person to interact with. Please pass on my remarks to Kay as he deserves all these compliments and may more. He is also exceptional helpful, very friendly and very knowledgable.

wy5729

Dec 4, 2015

First time leasing Lexus. My salesman, Kay, was very affable to help me find the IS300 that met all my requirements at an excellent price. Kay gave me a lot of option so that I could make the best decision, and appreciate his abundance of knowledge. (He had to explain little details about the car since I asked so many questions!!) I left feeling Kay gave me the best deal he could and that he worked to satisfy my needs. I would definitely recommend this dealership and Kay to anyone looking for a new Lexus!!!

XKP

Dec 4, 2015

Kay was very helpful and answered all my questions. The sales process literally was finished within 10 minutes because he knew my wants and needs. If I have any friends or family I will definitely refer them to him. Thank you for everything and I will definitely come back for another Lexus.

captain W.

Dec 4, 2015

Kay definitely knows how to treat his clients with utmost respect yet in pleasurable ways. If you are tired of wasting time on playing tease-and-please games with car dealers, talk to Kay. Some of my friends already talked him and had very good feedback. If you want to get a Lexus, Kay is the person to make a deal with.

frenchaix

Dec 4, 2015

Service & professionalism was exceptional. I've never had any issues with this dealership. I've been a customer for at least 16 yrs. Thank you

Jt13

Dec 4, 2015

It was smooth, and very informative, given all options and did not feel pressured overall excellent experience. I walked away feeling happy with everything, unlike past dealership experiences

Mjsipala76

Nov 30, 2015

As an sales executive the sales and service process are extremely important to me. Cal Hargrove not only met my expectations but exceeded them. His product knowledge, friendly demeanor and professionalism was a 10. He made the leading experience a pleasurable one. And it didn't end with the sale but followed through to the delivery and the follow up. Thank you Cal.

Rbrtsusr

Nov 30, 2015

Loved the dealership and Cal, who was extremely helpful, knowledgeable, and made the purchase so easy. He is not the typical car salesman. I will return for my next car!

kalshukla

Nov 29, 2015

We have been dealing with Prestige Lexus for over 12 years. Transparent, stress free buying experience each time. Todd Van Gorp and Jennifer Casey were just superb, taking care of minute details; from lease return to making us comfortable in our new car. Hassel free, upfront, reasonable pricing, thorough explanation of all aspects of the deal and smooth transaction. We have been recommending friends for years and will continue to do so. Great job, Jennifer and Todd. Wish you great success!

Shelstam

Nov 22, 2015

I purchased a 2016 Lexus ES350 from Mike and Prestige. I purchased my first ES350 from a dealer in upstate NY years ago but could not make a deal with them this round. Quite frankly, based on my recent experience with them I wIll not purchase a Vehicle or recommend the upstate dealer again. Mike was great to work with, very professional and knowledgeable. The Prestige dealership is beautiful, selection is outstanding. Everyone we dealt with was fantastic, exactly what you would expect from Lexus. This was one of the easiest car buying experiences I've ever had. I will recommend prestige to all of my friends and family. Thank you Prestige!Michele S

Merlin

Nov 21, 2015

Been having all my service work done at Prestige Lexus for the last 10 years and have never been disappointed. Great service and exceptional help from the latest service consultant Jorge Reinoso.His knowledge and professionalism is peerless.

Andrea

Nov 21, 2015

My first time leasing a luxury car, and I was very nervous about making the right decision. Chris made that experience so effortless. His service was outstanding. He is knowledgeable, courteous, and above all, patient, which is critical for a customer like me. I am very excited for my first Lexus. I hope to become a repeat customer at Prestige Lexus. Great job! Thanks, Chris!

Marleen

Nov 16, 2015

Cal is a very good salesman. He was very patient and helpful. He went through all the steps and the features of my new car.

Lily

Nov 14, 2015

Cal was a pleasure to deal with. Very knowledgeable about the ES350 and explained every feature and function of the car. We ended up spending most of our day waiting, but he was very accommodating. Both Cal and Leo were friendly and professional. Great customer service and very clean service garage! I definitely recommend.

NSDNicole

Nov 12, 2015

Steve was extremely helpful, polite, professional and knowledgeable. He was excellent with his follow up and very patient with me and all my crazy questions and concerns. It was a very easy, and a seamless sale. I would highly recommend him to all my friends and family.Sam in service is wonderful. So full of knowledge and passionate about the cars. She was just as excited as I was with the new car. A true professional and a real pleasure to work with. I know all my services with my car will be in excellent hands with her.Leo in finance was also excellent. Had all my paperwork ready to go. Explained what all the papers were that I was signing. Answered all my questions. Very polite and professional.

Ronnie

Nov 7, 2015

Steve was a consummate sales person. He was knowledgable, affable, and encouraging. We never felt pressure to buy. We were only looking and came away with a very racy looking F Sport!

neilthedeal

Nov 6, 2015

I purchased my certified pre-owned Lexus in March 2012 and have been driving from Manhattan to Prestige Lexus in Ramsey, NJ for service ever since. I wouldn't trust any other service station or car dealer with my vehicle and my sanity.Michelle and Mark greeted me with smiles, happily answered my question, listened to my issues and promptly sent my ES350 into the service area. The technicians always complete the service in the required time frame unless, of course, there are other unforseen issues.Don't think about going to another Lexus dealer to purchase or service your next vehicle. Just make it easy and head over to Prestige Lexus in Ramsey, NJ

ReielRX350

Nov 4, 2015

We recently purchased our first Lexus (2013 RX 350) from Todd. It was truly a pleasant experience from the moment we met him to the time we drove out of the lot with the car. He was super friendly and accomodating. As first-time Lexus owners, we were very satisfied with our buying experience.The finance manager, Leo was extremely friendly and informative.Manny

Maryann

Nov 3, 2015

We have leased a number of cars from Lexus and had good experiences. Steve raised the level of good to great. He was very professional while being tuned into our requirements/preferences and was still personable making it a most positive experience.Aldo and Leslie added to the positive experience .

Valerie Mulieri

Nov 3, 2015

6 years ago we went to Ramsey Lexus "just to look." We were introduced to our salesman Warren Port. Warren was professional, and worked very closely with us and gave us the personal attention we so much appreciated. Both my husband and I lease and have been very happy with the service Warren Port has given us along with all the staff at Prestige Lexus in Ramsey. Thank you for all of your help and your continued support throughout the years!

Conde

Nov 2, 2015

I usually dread purchasing a car because it feels like your not getting a fair deal. It was totally different at Prestige Lexus, they made purchasing a car a pleasant experience and a very easy process. Our sales consultant Luis was excellent and very patient as we decided what vehicle to purchase. The Lexus showroom and waiting service area are well appointed and a pleasure to wait in. I can only say give it a try you will not be disappointed in this dealership or the car, they are both a first class experience.

Kimberly

Nov 1, 2015

Steve was a pleasure to work with. He was knowledgeable, devoted to helping me find what I was looking for and professional. I will undoubtedly refer friends and family to Steve and the Prestige family.

jo

Oct 31, 2015

This is the 2nd car I have purchased from Prestige and the 2nd from Cal. The absolute best! Will never buy a car from another person. No drama and everything was ready when I arrived. Easy, no pressure experience.

Tarav19

Oct 31, 2015

Michael answered an Internet inquiry I put in. He responded quickly and gave great information. After setting up a meeting time, Michael sat down with us and worked out a great deal on the Rx350. The whole process was painless and I would recommend working with Michael if you are looking for a Lexus.

Myyke11

Oct 27, 2015

Painless negotiation for a new ES 350 Lexus...Polite and low key professional representatives. Cal is easy to work with and fair when all is said and done.

ron

Oct 27, 2015

Cal's a nice guy and very easy to work with, as was all the other people I met.Thanks Cal! See you in 3 years.

RealReview

Oct 26, 2015

Good luck going there. They are all smiles but after the sale is done, they don't give a xxxx and don't return calls.

chloelee

Oct 24, 2015

Todd was just wonderful. Professional,Friendly, accommodating, honest and reliable. The whole process was made easy and smooth. Thanks for the execellent work you did !!^^

Happy camper

Oct 23, 2015

I flew in from Florida to buy a Lexus Es350 that I found on Ebay. It couldn't have been a better experience. Told picked me up at the airport and tended to every detail. I drove the car back to Florida with a smile on my face. Great car outstanding service.

timmie1017

Oct 21, 2015

Steve was very professional and experience sales person, was so great to work with. He knew what exactly my wife & I expected and delivered our needs without wasting any time. Mike in fiance was also very generous and easy to finish the deal. I would definitely recommend Steve and Prestige!!

Clara6

Oct 18, 2015

I leased my third Lexus from Prestige and this was my best experience I had have because of the salesman Mr. Chris Choi. From the first time I met him I had a good feeling that he was the salesman that I wanted to buy my Lexus from. He was not pushy and was very knowledgeable and answer all my question. I have been buying or leasing a car over 50 years and Mr. Choi was the best salesmen I have ever deal with.Ms. Lozano

ishargel

Oct 18, 2015

This is a third car that we are leasing through Todd Vangorp. Todd always goes above and beyond to make leasing a truly great experience. Every time he could not have been more helpful, knowledgeable and honest! He also makes everything happen quickly. Thank you Todd!!!

Pissed customer

Oct 15, 2015

A very negative experience, and treatment by the salesman Tod. If you want to be demeaned or talked down, surely use him as your salesperson. Sad, that people fake who they are, until they xxxx up and can not acknowledge it. Good luck if you think you are any different, and go there...

Mcbeth

Oct 12, 2015

I have always dreaded the horrible car shopping ordeal but Steve Glenwick changed all that. He went above and beyond to make it a truly great experience. He could not have been more helpful, knowledgeable and honest! He also made everything happen quickly. Mike Rockwell in finance was also very nice and easy to work with. I will not hesitate for one second to recommend Steve and the dealership to anyone!

cdelicato

Oct 9, 2015

My husband traded a car every 2 years and worked with Bruce Schaffel which was always a pleasant experience. Since Bruce retired, Cal worked with me on the purchase of the new car. Cal was pleasant, professional and respected my wishes for a no hassle experience. We've purchased several cars from Prestige and it was alway a streamlined experience. I look forward to working with Cal in the future.

sventola13

Oct 8, 2015

I don't know where to start, but WOW. This dealership has gone over and above any expectations that I have ever had for Lexus. This is my 6th Lexus and my 3rd dealership and I cannot stress enough how enjoyable the purchasing experience has been dealing with Prestige. I shopped around 5 different dealerships while purchasing my new car and there are NONE that can compare. Everyone in this dealership is a pleasure to work with and has made car buying FUN and enjoyable rather than time consuming and tedious. Buying the car from Steve Glenwick and John Dempsey was a joy. These 2 gentlemen made the process easy and effortless. I didn't have to waste my time going back and forth, I worked with Steve on a price and when I got to the dealer to buy the car I experienced, what you see is what you get, and the price was as agreed. Finance was not a beat you over the head speech like it normally is, Eugenio was courteous and easy to deal with. I even had to bring the car back in for a service need and Samantha was sweet, professional and an absolute breath of fresh air. All in all this dealership has gotten my loyalty for my future cars as well as my recommendation whenever someone I know is in the market for a car.

Scs533

Oct 6, 2015

This was my 2nd car from this dealer. Professionalism at its best. Todd went above and beyond to make it an easy pleasant experience. Would recommend to my friends and family.

Blazer123

Oct 3, 2015

I had a very unusual situation with an existing lease with another manufacturer. It had multiple payments left but Mike Midulla found a way to get me into a brand new ES350 without costing me an arm and a leg. Better yet when it came time to seal the deal Mike personally came to my home with all of the required paperwork. As it was the end of the month there was a huge waiting time to finalize the outstanding sales. By coming to my home Mike probably saved me 4 to 5 hours of waiting. Unlike most car purchases it was a pleasurable experience (would you believe) and Mike was extremely knowledgeable and professional. If you're looking for a Lexus and a great sales experience I'd recommend that you go to Prestige and ask for Mike.Jerry Darringer

Daniela1972

Sep 30, 2015

I had a wonderful experience leasing my new 2015 rx350, my credit was not the best but they worked hard to get me approved at a good rate. I worked with Micheal Midulla and Leonardo Didonna, they were both professional, informative, understanding and helpful, Prestige Lexus of Ramsey is the way to go for outstanding costumer service thanks again guys you were great!!

Renee17

Sep 27, 2015

I highly recommend Prestige Lexus & Cal Hargrove. This is my third SUV purchased from this dealership & each interaction was exceptional. Cal Hargrove exemplifies professional, expertise and a high level of caring for customer satisfaction. He goes above & beyond to ensure that you receive your desired car at the best price. He is truly a classy salesperson and it was a pleasure working with him. Great experience.

RX 350

Sep 23, 2015

This dealership is professional and competent from the sales to the service. It's clear that they value their clients time and knowledge and I walked out believing that I got a very fair deal.

Mort1715

Sep 17, 2015

Steve treated me with respect, listened to and addressed all my questions and concerns. He was sensitive to my budget and worked hard to meet my needs. Steve is relaxed and easygoing- I would recommend him as your salesman at Prestige Lexus!

NIKLX570

Sep 17, 2015

Mr. Warren Port is at the highest levels of service and trust. Always courteous, knowledgeable and caring enough to understand our requirements and diligent enough to deliver it. This purchase completes nearly a half of a dozen transactions with Mr Port. and I will and do recommend him to all my friends and acquaintances. I have never completed these ratings previously, yet, I wanted to really emphasize the many years of great service I have received from Mr Port.

Simin Mozayeni

Sep 17, 2015