Prestige Volkswagen of Stamford reviews

Charley

Aug 31, 2016

Todd McElwee is amazing and deserves 5 STARS; and so does everyone else at Prestige VW of Stamford. From finding us a great CPO VW Jetta to final feature demonstration, the complete process was well orchestrated, professional and friendly. I like buying cars at Prestige VW for these reasons. Thank you to all the professionals that helped along the way. I'll be back.Charley

Marie from Westchester

Aug 31, 2016

I did a lot of research online before heading to Prestige VW in Stamford, which happened to have a hard to find Jetta Hybrid that I wanted. When I arrived on the lot I was immediately approached by Manny, a salesman who asked me how he could help me. I told him that I needed to replace my very old car that I was concerned about my credit, which was less than stellar. He was very helpful and let me know about all my options. Also Carl at the finance department worked VERY HARD to get me approved and he did an amazing job -- very impressed with Carl. I have financed three other cars and I have to say that this was probably the best experience that I have had, and it was very quick compared to what I have experienced in the past. I am very happy with my certified pre-owned Jetta and feel like I got a very good value because of the extended warranty and service options. Would highly recommend this dealership to anyone!

shannon84

Aug 29, 2016

Such a great experience leasing a 2016 Jetta through Prestige! Everyone I came in contact with was friendly and welcoming, but I'd especially like to thank Franklin and Edward for working with me on a deal we were all comfortable with, and Eric for taking his time in going through the paperwork with me. Franklin was a great sales person to work with, fun and patient in explaining the features of the car. Thanks to all!

kyle27

Aug 25, 2016

Dealing with Prestige Volkswagen of Stamford was a good experience. The employees are personable and very helpful. This was my first car purchase and it all went smoothly thanks to Sales Consultant Franklin Charmevil. Together we were able to find the car that best suited me. I hope to maintain a great relationship with the dealership and the service department moving forward.

Jbo1116

Aug 18, 2016

Rarely do I write TWO raving reviews but Prestige deserves it. Three people really go above and beyond and deserve recognition. Christy, Brittani and Trevor are absolute rockstars. They are so professional and make you really feel like you matter as a customer, and lets be honest, when is the last time you said that about a car place? They really care about their customers and their customers' cars. So impressed and will never go anywhere else.

melissa0529

Jul 26, 2016

I recently purchased a new VW from Prestige VW and really couldn't be happier with both my experience with the dealership and my new car. I worked with Ann and Carl and I honestly cannot stress how easy they made this process for me. They went above and beyond to locate the exact car that I wanted and they worked within my very, very tight time parameters that I requested. Ann, Carl and the entire Prestige team absolutely exceeded my expectations and I HIGHLY recommend Prestige VW.

dande27022

Jul 14, 2016

I had a very easy time with this dealer. I have been a customer of them since 1990"s. My recent experience with Ann Roufs the Lease Maturity Manager was terrific. She was able to get me in a car at an affordable payment.Carl in Finance is also a pleasure to deal with, very organized and so helpful.With my past leases the service center has been nothing but professional and courteous.All in all I would continue to do business with Prestige of Stamford because they keep providing great customer service.

Hllry517

Jul 5, 2016

Very pleasant and friendly experience overall. I felt very comfortable asking any questions. Ann was very happy to show me all my options and I didn't feel rushed or pushed in any direction. Corey was also very friendly and knowledge. One thing I might change about my experience would be the wait time.I would highly recommend them.

angela bosson

Jul 1, 2016

Through the internet I communicated with Franklin Charmevil of Prestige. With his demeanor I felt really comfortable. He was available and ready with the car I wanted to look at. I had been looking for awhile. I've owned mostly Honda's, a Versa and an Escape. Been in dealerships a lot. This is the first time in my car buying life that I had absolutely no anxiety. He spoke with the Manager Edward Schoonmaker who introduced himself with a warm smile and firm handshake. The friendly, efficient Eric Goldstein also introduced himself. The numbers came, I looked in Franklin's eyes and knew I wasn't just another customer. I was his customer. I decided to go for it, and knew the car would be ready the next day at 5:00. I ended up having a family emergency, Franklin with Eric Goldstein got the car ready to take at noon. I still have to go back for some work and tutorial, but I couldn't be happier. It's my first Volkswagon and I hope I end up loving the car as much as my experience with the dealership.

angel4

Jun 30, 2016

After communicating with several VW dealers across CT we chose Prestige in Stamford based on their prompt response time and their honesty. Ed was amazing in getting us the cars we wanted at the price we wanted!! There service was friendly and by far the best car leasing experience that we have ever had! We are now loyal costumers and encourage everyone to go tot Prestige VW :))

supergrine

Jun 29, 2016

After 16 years driving my beloved VW Golf GLS 1.8t, it was getting about time for a new car. I drove into Prestige to take a look at the new 2016 GTIs, not knowing exactly when I'd be able to buy. When I walked into the showroom, I was greeted by one of the nicest, not-a-car-salesman guys - Matthew Brickel. He and I immediately bonded over V-dubs and our mutual love of sea kayaking. Matthew is low key and a super good guy. Even though he knew I was not sure when I'd pull the trigger to buy, he spent a good bit of time with me showing me the latest. That was back in May. Matthew kept in touch in a non pushy way, and when it came time for me to really get into a new car (my beloved 1.8t was starting to show.its age), I shopped around and even after meeting with other dealers in the area, I kept coming back to Prestige and Matthew because they weren't just good guys. They were competitive with price. Yesterday, after their immense patience with answering every one of my numbers questikns, I finally took delivery of a beautiful 2016 GTI. I highly recommend Prestige.

Jeffrey Rogers

Jun 28, 2016

Great customer service all the way through...even after delivery of the vehicle!I drove all the way from Cape Cod, MA to purchase a pre-owned car they had on their lot. Ann Roufs was amazing in helping me with the purchase. I was emailed detailed pictures, service records and more. All phone calls were returned in a timely manner and the car was carefully detailed and ready for my pick up. I did have an issue with the car and the team went above and beyond to make sure I was taken care of. Ann, along with Corey and Eric, saw the issue through to the end and made sure I was happy. I would not hesitate to drive there again to purchase another vehicle in the future. The pricing was sharp, the trade-in value was fair but, most importantly, I was treated as a person and not just another deal on the table.

margot14

Jun 26, 2016

I reached out to online VW in search of the VW Eos. Prestige had the color and model I was looking for an Ann responded quickly to my query. Set up and appointment right away to accommodate my busy work schedule. Ann met my husband and I with the car ready to test and review. In all the years of car leasing and ownership working with Ann has been the easiest and most pleasant experience. I love love love my car 7months later and recommend you work with Ann

ColleenP

Jun 22, 2016

BY FAR THE BEST CAR BUYING EXPERIENCE I'VE EVER HAD. This is what I would say if asked about my recent car purchase. Every single staff member that I encountered during the process was extremely friendly, professional and helped me find a great car to meet my needs. My last car buying experience at Open Road Mazda was horrible! I was rushed, pressured and overwhelmed by pushy sales people but my experience at Prestige VW of CT was anything but! They have made a forever customer out of me and I am extremely happy with my new car! Thank you all so much, I truly appreciate it!

Mflauria

Jun 21, 2016

AWESOME! Is how i feel after picking up my gti from Manuel Mellado-rojas at Prestige VW in Stamford, CT. He was very knowledgeable and friendly but most of all he made the entire process painless from start to finish. So happy i made the choice to go to Prestige VW and buy a car. Special thanks to Edward Shoonmaker (GSM), Carl taylor (Business Manager), and Corey Jones (Pre-Owned Manager) for aiding in my wonderful experience.

Loulou

Jun 17, 2016

The dealership was professional, helpful, and kind. They assisted me in trading in a car and leasing a new 2016 VW Tiguan. All of the staff was welcoming, funny, honest, and hardworking. Franklin Charmevil was a huge advocate for us. A big thank you to all!! Loving my new whip!

theod

Jun 16, 2016

I cold-called Prestige VW because they had the exact Certified Pre-Owned car I wanted. Now, I had previously looked at/test drove the same year/make/model car at Valenti VW and was appalled and insulted by the management, and was treated like a 12 year-old - I honestly didn't want to buy a car from them, even if we could make a deal (their car was EXTREMELY overpriced). To say the least I wasn't looking forward to dealing with that again - I knew nothing about Prestige and didn't even have a contact - I inquired about the car and was connected with Franklin. He couldn't have been nicer - totally professional and easy to converse with...no attitude. I went down the next day, which is over an hour away, met with Franklin, as well as several other Prestige employees - I was blown away by how extremely friendly and accommodating everyone was - the car was ready (and beautiful)...we went for an actual quality test drive (not around the block, like some others). This car had less miles than the one at the other dealership....and was the price I was trying to get that other dealership to agree to. The difference was these guys were NICE!! This was a no-brainer!! I commented several times to Franklin, as well as the Finance Manager, Eric, and a few other Prestige staff, how I couldn't believe how nice and friendly they were, not to mention - no pressure - night and day compared to dealing with some other clowns out there. They knew I was serious about the car...and they treated me that way...and I got a good deal When I picked up the car, I dealt mainly with the Finance Manager, Eric, who couldn't have been nicer...and he knew his Volkswagens!! I highly recommend Prestige VW of Stamford. Don't waste your time at OTHER dealerships where you feel like THEY'RE doing you a favor selling you a car.....none of that at Prestige. Franklin and Eric were AWESOME to deal with!!

Gina LaRochelle

Jun 7, 2016

I had the most amazing experience with Prestige Volkswagen. I had a really rough time with my insurance and a car mix up and they were extremely accommodating and helpful. Matt and Carl kept the dealership open 2 hours after closing because they wouldn't leave until everything on my end was resolved. They made sure to do everything possible to work everything out. Despite me getting a new car being an unpleasant experience I had an amazing experience working with the Prestige Volkswagen team! I will highly recommend this dealership forever!

LisasLense

Jun 2, 2016

I loved Ann and Eric, she was very thoughtful and helped me find the perfect car and Eric was friendly as ever! So accommodating without being pushy! The whole dealership treated me like royalty!

Ann113

Jun 1, 2016

I was visiting in Stamford and wanted to find out about the Tiguan. Ann knew that I would not be buying from her but took quite a bit of time showing me the vehicle and explaining its attributes as well as issues to be aware of when buying vs leasing and what to look for in a dealership. Not having purchased a car in over 11 years, doing this alone and being a woman I appreciated every minute she spent with me. I wish I could have purchased from her.AnnFrom texas

gmarrese91

Jun 1, 2016

I really have had nothing but a great experience at Prestige VW. Everyone I came in contact with was extremely friendly and ready to help. I waited 3 months to write my review so that I could see how the experience continued throughout vehicle ownership and it has not changed. The day I walked in to look at the vehicle, Matthew Brickel was ready to help and answer all of my questions, with no pressure at all to buy. Also, the price for this certified GTI was already lower and had lower models then the others I found on cars.com. I knew already that it was the car that I wanted to so they prepped it then and there and I took delivery. I ended up buying the tire and wheel warranty and within two weeks of owning the GTI I hit a massive pot hole on the GW Bridge and blew out my two right tires and cracked one rim. Brought it in and they set me up with a loaner car and took care of all the damage, even what was not covered as a courtesy. Can not recommend this dealership enough

Barbara

May 16, 2016

Although I didn't end up getting a Volkswagen, the dealers there were SUPER attentive and worked hard to make a deal. Franklin was outside within two minutes of me checking out the first car I came to and answered all my questions with ease. Great experience with them!!

Marsha516

May 4, 2016

After moving to Stamford, we had to find a place to service our 2015 VW Toureg. I can't say enough good things about the service advisors and service department at Prestige Volkswagen. Their goal is 100% customer satisfaction and their professionalism, thoroughness and attention to detail were apparent from my first visit. Highly recommend this dealership.

Nicole Small

Apr 10, 2016

I just have to say that in the past couple months I was very unsure about getting another VW because of a few bad experiences with other VW dealerships in the past but the team at Stamford really reminded me of why I love VW so much. Franklin helped my boyfriend and I get the best deal on my new 2016 VW Tiguan lease. He was not pushy, he was very transparent and personable. He was so helpful and understanding. Edward the sales manager was able to get me the best possible price, I am confident he went above and beyond for me! Eric was very helpful in helping me understand the paperwork for my car and let me know about the kind of protection I can get.

mrichter2

Apr 7, 2016

I love convertibles. Over the past several years I have had 3 Volkswagen EOS and more recently, a Volkswagen Beetle Convertible. I loved my car but this time around it was evident that I needed something a bit bigger. I have a 10 year old son who plays lacrosse and I needed a car that could fit him, his friends and their equipment. The Volkswagen Tiguan is the perfect fit for me. The panoramic sunroof almost feels like I am driving a convertible. It's the perfect size. My salesperson Sam Curcio and everyone at the dealership - Phil, Ed, Corey, Karl, etc. - really made me feel like they understood just wanted I needed. The atmosphere in the dealership is fun and relaxed but they also clearly know what they are doing and enjoying helping people. Thank you to Prestige Volkswagen for making my experience enjoyable, efficient and affordable. Margaret R.

vsaunds3565

Mar 28, 2016

I have been to other dealerships but none can compare to this one . The people there were helpful and so friendly. My kids had a blast trying to shoot hoops. It's really nice when you can be in a very professional atmosphere yet it is both flexible and fun without loosing it's professionalism.The best part of the day was when me and my husband met with Carl Taylor, one of the finance manager. I had a lot of questions and concerns. He was thorough, knowledgeable and quite an expert at what he does. He was fun, patient and very respectful regarding my concerns and he easily explained all the "mumble jumbles"Because of the experience I had there, I definitely will recommend anyone to visit even to find out if my review is truthful .A BIG THANK YOU TO THE ENTIRE TEAM AT PRESTIGE VOLKSWAGEN OF STAMFORD ,CT...BIG UP YOURSELVES AND NUFF RESPECT , YEAH MAN!

TLozing

Mar 18, 2016

The most wonderful experience I've had from start to finish. I arrived at just after 7pm to look at one of their certified used vehicles, which I choose to purchase that night for many reasons. Franklin is a superb salesman, who truly understands customer service with a smile. When I asked if they had any soft drinks available, he asked specifically what kind, and rushed out the door to the gas station next door to purchase me a drink. Franklin kindly directed me through the test drive, as I am not from the area, and chatted to me about all the vehicles available features. Once we got back around 8pm (their closing time), we began the paperwork with the assistance of Eric (Finance Manager). I would have never realized what time they closed, had I not asked around 8:30pm, as they never once made me feel rushed. Around 9pm we finished everything and I was confident I made a great decision. With the added coverage plans for tires and longevity on the warranty, I have peace of mind for years to come. I use my car daily for my sales job, so having peace of mind of a reliable, fun to drive, and quality car is worth all the money in the world. Their sales floor was so friendly, I chatted with two other gentlemen on Franklin's team, who were both extremely friendly. The next day I came back to pick up my vehicle, I was greeted by not just Franklin, his two coworkers, and Eric. It was such an inviting atmosphere, I sincerely wish the dealership was closer to my home. While I was finalizing everything Edward the General Sales Manager was introducing himself to customers and came over to greet me. He is such a personable, impeccably dressed, and nice person our interaction enhanced an already wonderful experience overall. I am so happy to share such a positive experience, as car shopping can often be so difficult. If you are looking for a great Sales Team to purchase your next VW from head over to Prestige VW to Drive Prestige!

JL257

Mar 3, 2016

I had the luck of having Todd be my salesman. He was awesome through the negotiation process along with collecting all the proper information to expedite my finance process. The vehicle was in the exact condition as advertised. Todd gave me an extended test drive to make sure this was the car for me. Once we were all positive this was the car for me we moved forward in the process. Next I got to meet Carl, the finance manager. He got me an great rate considering my credit. He made me feel welcome and even introduces me to the GM of the store, Mr. schoonmaker. I appreciate all the store has done for me. I would love to do business with them again. Next time I buy a car they will be my first stop, and I'm from New Jersey!

Daniel K.

Feb 23, 2016

Eric Goldstein and Sam Curcio went out of their way to make the trade-in and purchase of new car to be as smooth a transaction as could be. I have returned time after time over the years and can highly recommend Prestige.

rrconley

Feb 14, 2016

I want to preface this by saying I've owned over 20 cars in the last 15 years, 16 of which have been purchased at dealerships. My experience with Ann, Carl, and the rest of the team at Prestige was absolutely top tier. Initially I visited Prestige to check out a 2016 VW Tiguan for my wife. Ann, and Carl made it an absolutely hassle free process, and we found a car, and ordered it that same day. The Tiguan came in about a week later, and I was in and out of the finance office in under an hour, which was awesome. I was so impressed with the both the car, and the process; less than a month later I found myself back at Prestige to unload my Lexus, and get in something new. Knowing that I was coming from a fully loaded high end SUV, Ann & Carl were able to find a me a 2016 VW Touareg that is absolutely amazing. All in all I purchased 2 cars in 30 days from VW, and I honestly would not have come back for the Touareg if it hadn't been for Ann & Carl. It's one of the few times in my car buying life I really felt like the team was working on my behalf to help me solve a problem, and not just trying to make a sale. It was never pushy, never salesy, and I couldn't be happier with the experience.

Lisa Richardson

Feb 2, 2016

Prestige Volkswagon has made the experience of getting a new car an extremely enjoyable one!! The customer service and time efficiency was excellent!! Ann Roufs and Edware Schoonmaker are top notch at what they do!

AshleyCT

Feb 1, 2016

Great sales team. The team worked seamlessly to ensure that I was happy with my new vehicle and comfortable with the process. My car was ordered and the team kept me up to date with the timeline of getting the vehicle as well as updates along the way as to where it was in the process. I have nothing but great things to say. Go see Edward -- (ask about his adding machine).

Bettyp

Feb 1, 2016

I was thoroughly thrilled with my experience! My salesperson Whezy was attentive, knowledgeable, patient and was not pushy at all. He also had a wonderful sense of humor which made the whole process very pleasurable. Edward, the manager was amazing. He worked very hard to meet me at a price I felt comfortable with, he was fair, flexible and hysterically funny. Ask him about his blue shoes..

happyguy

Jan 27, 2016

Everyone, from the sales executive (Charles Donnelly) to the general sales manager (Edward Schoonmaker) to the executive who took us through all the leasing paperwork (Carl Taylor), was extraordinarily courteous and helpful. There is clearly a an effort, from top to bottom in the dealership, to let the customer know that the dealer cares and to provide the maximum amount of service. My wife and I have been owning and leasing VW cars (Audi and Passat) for 35 years and our experience with Prestige ranks as the best. They serviced our prior leased Passat and the service department also operated at the same high level of performance. Overall, a pleasure to do business with.

Max

Jan 25, 2016

I was looking for used car for a long time. every time I go to a dealership, they always trying to put pressure on me so I can buy Their car. I went to prestige and I had a chance to meet Mathews. he worked with me and was really nice. Eric did everything he can to make me drive that Nissan out the lot. I was having problem financing the car but Eric works with me. it was the best experience I ever had in a car dealership. great customer service, lots of patients with their customers. now I'm happy, I finally got the car for the price I wanted.

Linzee_D

Jan 21, 2016

Sam and Eric worked hard to get me in the car I wanted at the price I wanted. They're helpful, professional, patient and they feel like family!!

lank

Jan 18, 2016

Drove up from Delaware to purchase this used 06 beetle after talking with Randy and Matthew.Felt very confident that we were not on a "wild goose chase". The car was everything they described it to be with 35000 miles. We were very happy with the whole process and the friendly staff!Our grand daughter is very happy with her first car, a red Beetle which was her dream car!VW of Stamford is an excellent place to do business!

Capt Tom Bunn LCSW

Jan 12, 2016

My 2010 Jetta TDI was transported to Prestige last Wednesday due to no starting. B. in service said appointments took priority and the car could not be looked at until Friday. I said it only takes a few minutes to diagnosis a starting problem on a diesel. She said, "It could be anything, a fuel pump, ignition . . ." I said, "Diesels don't have ignition."When finally looked at on Friday morning, B. said the starter motor was defective, but the part was not in stock. She said she would see if she could find one locally. Otherwise, it would have to be ordered and shipped from California. When I expressed amazement that they had no starter motor in stock, she - off the wall - said "We don't have the needed parts because you didn't make an appointment."Two hours later, having heard nothing. I called to find out if she had located the part; she was not available. So, I went to AutoZone and got the part. When I called to tell B. I had the part, she said the dealership would not install it. I contacted a repair service near Prestige and arranged for the car to be taken there, and the part installed immediately. On the way to take the part to the repair service, I received a call from B. saying Prestige would install the AutoZone part by the end of the day if I could get it there in an hour, as they would have he two to three hours needed to install the starter.I cancelled with the tow service, and took the starter to B.. I asked her to check the part to make sure it was correct. She took the part and returned shortly saying it was correct. But, though I had gotten the part to her in thirty minutes, she now said she was not sure if the car would be ready by the end of the day. She further claimed she had never told me the car would be fixed by the end of he day. I told her - having considerable experience with cars as a racing mechanic - I knew the starter could be changed in an hour. She told me VW has regulations that require the work to be done a certain way and it takes three hours.After leaving, I called two other VW dealers and was told the charge for replacing a starter on this car was for 1.5 hours of labor. I was also told there were no such VW regulations. I called B. and told her what I had learned; she said she would talk to the service manager "see what she could do."Later, she called saying the part was not correct. Frustrated with B. first due to not knowing diesels don't have ignition, second, verifying the part was correct when it wasn't, and third, her falsehood about VW mandating three hours to replace a stater, I asked to speak to the service manager. His name is Trevor Martin. At last speaking to an expert, we discussed the matter and decided it was wise to get the VW part out of California and install the starter on Tuesday.Today (Tuesday), I called to see if the part came in. B. told me it was in and the car should be ready later today. I reminded her that it takes - not three - but 1.5 hours (at most) to change the starter. She replied that I had agreed to three hours. I told her I had done no such thing. She replied that if I was not willing to authorize three hours the car would not be repaired - AND HUNG UP.I left a message for Trevor, and then contacted VW and filed a complaint. Trevor returned my call after an hour or so. He said he was looking at the paperwork and it showed B. had quoted me a price of $696.00 and that I had agreed to it. I told him that was an outright lie; B. had never quoted me a price and I had never agreed to either a price or to three hours in addition to an hour for diagnostic. He explained that VW has a set amount of time they pay the dealer for doing warranty work. Each dealer, he said, multiplies that number by a factor to arrive at a "retail" amount of time. He said their multiplication factor is 1.7. He added that instead of three hours plus diagnostic, the charge would be three hours total including diagnostic. Though, by talking with Trevor - who appears to me to be a straight shooter - I was able to get the issue resolved (though charged a half hour more than what VW dealers in Stratford and in North Haven charge for the work). Based on our discussion, I believe Trevor can be counted for appropriate corrective with the service advisor, so, hopefully, customers will not run into the problem in the future.

NeonsRunForeva

Jan 12, 2016

In hindsight, I am editing my review. The service manager Trevor was professional and helpful, although the Service Consultant "Brittani" was a useless know-it-all who could not give an update, never called back, and put me on endless call waiting. She made it a very unpleasant and frustrating experience. I recommend getting another quote regardless, and going elsewhere for emergency service.

kathryn amyotte

Jan 2, 2016

Todd McElwee found us the perfect Tiguan! In 6 days he sourced the exact color/interior/drive train combo, which was not in their stock.

stephan soto

Dec 26, 2015

From the moment i contacted my sales representative, Todd McElwee, to the delivery of our new vehicle this experience was exceptional. As soon as we arrived our new 2016 Jetta Sport was sitting right out side waiting for us. The Finance dept , Carl Taylor , discussed all options and provided us the best deal for our trade and the best deal for our new vehicle. My family and I were also greeted by the General manager, William Woodward, and other staff members and made to feel special. We chose Prestige Volkswagen based upon a recommendation from a friend . Its 45 minutes away from my home, and i pass many other dealerships , but i will highly recommend Prestige Volkswagen. They impressed me by their professionalism and kindness and consideration. Highly recommend the Team at Prestige Volkswagen of Stamford, Connecticut

margot14

Dec 24, 2015

I used an app on my iPhone to find the 2016 EOS I wanted. Ann Roufs contacted me immediately with an offer to come and test drive the car. The EOS is fantastic! Additionally, Ann made my car buying experience seamless and most pleasant!

john s

Dec 22, 2015

We came as a family to buy a car. We were treated with exceptional courtesy by everyone involved in the process of the sale...From the manager to Todd the salesman and everyone else, thanks for your kindness and professionalism ! I would recommend this dealership to anyone..

richardlafontaine

Dec 16, 2015

I happened upon Prestige VW of Stamford in search of a Golf R, which, at the time, was a difficult car to come by (production, shall I say, appearing to be very limited). I had the fortunate opportunity of being introduced to Franklin, the salesperson I dealt with during the entire purchasing process. Together we explored every possible opportunity to get the "R" that I wanted. After I finally made a decision on a vehicle, we were in frequent contact by "text" regarding, production in GER, shipping, arrival at port, arrival at dealer etc. Eric helped in solidifying the $$ details so that I was able to walk out the door with a signed document that I was happy with and with confidence that I was finally going to get the "R" I wanted. At delivery day, I also worked with Carl who managed the mountains of paperwork with ease and spent as much time as I needed to decide on additional services.So that day I happily drove off with my car. All in all, a great buying experience. So far I have recommended two friends to Prestige VW of Stamford. I told them they would not be disappointed. I also told them that as soon as they are greeted at the door, be sure to ask for Franklin (Oh, and btw he's usually off on Tuesdays.)Finally, Thanks to all for making this process such a great experience.

ivelez66

Dec 15, 2015

While many dealerships prolong the buying experience which makes it almost like torture, the people at Prestige made the buying experience pleasant and to the point. Fanklin and Eric are knowledgeable and made the whole event pleasant and painless.

Sam

Nov 27, 2015

This was the second car we have bought at Prestige VW. We went in looking for our old friend Franklin and he was there ready and able to help with our present needs. He is always receptive to our desires and not the needs of the dealership. Listening is a wonderful skill that seems to be part of the entire staff at Prestige VW. We were able to find what we needed in our price range and able to walk out with the car that very day. Even the dreaded paper work was done in an informative and caring way by Carl. I do recommend Prestige VW to my friends that are searching for new or used cars.

James P

Nov 12, 2015

My experience was very positive at Prestige VW, the negotiation process was straight forward but definitely involved some give and take, sales people have a job to do. Franklin was great at keeping it light and friendly throughout the process and puts his sense of humor to good use. I also interacted with Eric Goldstein once an agreement was reached, similarly I found him to be straight forward, helpful and easy to understand.

mah

Nov 9, 2015

I'll start by saying I'm not one to write reviews often. My experience, or the product (in this case both) must be of exceptional quality and perhaps even exceeding expectations in order to warrant a review from me. Again, in this case, both of these examples came true. I have also written reviews for products that failed to impress, however, this is certainly not the case. I will say for the purpose of this review I am military. As a member of the Armed Forces, I take advantage of USAA and their products. They have a car buying service available to members that allows for outstanding savings on new and used cars. I presented the price USAA said I could get for my 2016 GTI and there was no hassle what-so-ever. I also received the trade value I was seeking. Ann was wonderful during the entire process. Her kindness, expertise in the field, and professionalism shinned. I can say the same for every single individual I worked with during the process. Even those who were not directly involved with my sale made it a point to greet me every single time I walked in. I felt welcome and certainly not out of place; something that does not always happen at car dealerships. Being military also means I travel a lot. Although this is only the third car I have purchased, I have been to many dealerships for maintenance along the way. Without a doubt (and it's not even close) this is the most professional, welcoming, comfortable dealership atmosphere/business I have ever experienced. I would highly recommend this establishment for any and all car buying needs. My only regret is that I will be moving in less than a year and will have to find another dealership for service when that happens! Bravo Prestige, Bravo. And thank you Ann for everything. I almost forgot, I came in early on a Saturday and Ann offered catered lunch while I waited. I excepted. Duh :)

martin1977

Nov 9, 2015

I have just bought my new Touareg last week and could not be happier with the whole process! I am not the easiest to deal with when it comes to selecting a car, as I'm very particular about certain things. From the very start, Franklin was approachable, patient and just an all-around good guy. Ed and Eric were also great and we even had a lot of fun, despite the whole process of talking figures. In the end, I decided to go with VW because of the friendly and professional environment. I know I made the right decision!

eap_eap_

Nov 8, 2015

ok... so long story short, this place is A+++++++++!!!!! If you were to asked me on a scale of 1-10 of my satisfaction, I'd say 11. I visited several other VW and BMW dealers, but my sales person Ann absolutely sealed the deal with me by the way she listened, found my preferences, understood my budget, and heard my goals. I was shocked by how human, real, and sweet she was. I also didn't make it easy because I was pretty sure I was going to buy from another dealer, and I was just walking their lot as a double-check of their inventory 30 minutes before they closed. ANNE fulfilled all of expectations from A+ customer service, to an A+ deal, and she and Ed (the general manager) even STAYED TWO HOURS AFTER sales had closed while I was finishing my deal. They walked me out to congratulate me and hugged me even though it was late and beyond their store hours. I signed a beautiful tiguan, and I was beyond satisfied with the service overall.Ann felt like my advocate in the deal making, and Ed (sales manager) matched a deal made by other dealer. I met 5-6 people, who were not affiliated with my sale, that simply congratulated me on my purchase, and every person asked my name, shook my hand, introduced themselves, and welcomed me to the VW family (I owned a BMW prior to this) In fact, I met the finance manager, Carl, who is hilarious, and went through every single step of the process ("don't sign this unless you know this" "how do you feel about this..." "does this seem important based on your driving habits?" "Tell me how you'd like to pay, these are the numbers, let's look at the option"). Everything felt exactly as car buying should: zero pressure, transparency, no hidden fees, and exceptional customer service. I am writing this review the morning after my purchase, and I am still in awe of the entire staff's genuine humanness and willingness to listen and help. I would suggest this place to ANYONE! (And ask for ANN!!!!) She is simply the KINDEST advocate in a car buying process, and that is an understatement.

andrichlm

Nov 3, 2015

Sharon and Corey made the whole process super easy. Considering the original plan was to just stop in to get some pricing rather than sit in traffic on my way home, I wound up leaving with a new Passat that I'm loving! I had been back and forth about getting rid of my Jeep and felt so comfortable with the deal that we worked out, that it was a no-brainer.

Big G

Nov 3, 2015

Just bought a new Tiguan 2016 from Franklin Charmevil and the whole process from beginning to end was smooth, easy and fun! After walking out of a Ford dealership where five salesmen stood chatting whilst ignoring my wife and I, we next went to Prestige VW in Stamford. The experience could not have been more different. From the moment we walked in, we were immediately greeted with a big smile and warm welcome from Franklin. He was extremely patient in showing us all the available options within our budget. At no time did we feel pressured, or rushed - he made the whole process stress-free.The following day I returned with my son Charlie to get his view of the car. Franklin joked and chatted with 10 year old Charlie and made him feel like his opinion was as valuable as the adults. He really went out of his way to make Charlie feel special. So much so, that Charlie came up with a slogan - "Who puts the SWAG into VolkSWAGen? Franklin Charmevil at Prestige VW!" Franklin got us a great deal on the car, and we are delighted with it. Would sincerely recommend Franklin, Carl, Corey and all at Prestige VW for excellent, friendly and non-pressured customer service. A great experience! Thank you guys.

Jbo1116

Oct 30, 2015

I just got a new job and knew what car I wanted but the only person who had the Volkswagon I wanted was Bical Chevrolet in Valley Stream, New York (do not ever go there, they are terrible). Since my experience there was not great and I live in Stamford, I went to Prestige. Talk about a night and day experience. Prestige has such a friendly and helpful staff, they called me the next day to ensure I was happy with my service (I have never had a car place do that and it was so nice!) then I had a tire issue and the Service Manager, Trevor Martin came out, went absolutely above and beyond what any Service Manager has ever done for me by explaining to me what happened and got his awesome mechanic, Freddy (who was spectacular too) to fix the issue and check for more issues. Thanks to them, they found a huge oil leak because the Chevy dealer reused a washer! If you are looking for a car, please go to them, ask for Anne or Franklin for sales and definitely Trevor for service, you wont be disappointed.

Joe2015

Oct 26, 2015

Their staff was extremely helpful and polite. Matt and Eric took plenty of time to go over the car and the different financial options available. If you need a used or new car it is the place to go

Cmab8989

Oct 21, 2015

Couldn't have asked for a better experience. I was hesitant about looking for another car as dealerships in the past have always just been money driven. They were very accommodating with what i was looking for and i did not feel pressured at anytime. The Employees at Prestige were extremely refreshing, honest and personable. The process was effortless! Hands down best experience I've had.

Dave

Oct 21, 2015

if you go to any other dealer, you'll notice they only want your money out of you. they don't care about anything else. Sammy however was the complete opposite. i felt in the loop, he offered me other options, and he accommodated me to the best of his abilities. Fire everyone else and find people like this guy

jasonhall413

Oct 21, 2015

After test driving about twenty cars and visiting about ten dealerships I landed on Prestige Volkswagon and I am sure glad that I did! Sam and his crew were awesome. They knew the vehicles very well and explained all of my options very clearly. I was walked through the purchase/trade in process and it couldn't have been easier. Even when we hit a few snags they handled everything swiftly and professionally. If you are in the market for a car you should do yourself a favor and get over to Prestige and talk to Sam. I know i will be back!

Ruth

Oct 9, 2015

We worked with Charley Donnelly & Ed Shoonmaker to get a 2nd car for our family, they were very helpful and got us exactly what we needed.

Ziggy

Oct 7, 2015

We had a great experience with Ann Roufs, a member of the Prsetige VW sales team. She was knowledgeable, understood exactly what we needed and she got us in and out quickly. I would definitely recommend Ann Roufs.

Cargirl

Sep 16, 2015

Stamford Prestige is an excellent dealership! Everyone I worked with were highly professional, efficient, supportive, reliable and very knowledgable. The experience buying my new car was easy and exciting and I highly recommend this dealership to anyone looking to buy or lease a Volkswagen. I worked with Sharon Hobby and she was absolutely wonderful. Sharon walked me through every detail, handled all my questions with patience and took the extra time and care to make sure I was happy with my car. She made the process fun!

ms123

Sep 9, 2015

We worked with Charley Donnelly to get a third car for our family. Charley took great care of us and we had a fantastic experience and love the car.

cblaizeee

Sep 3, 2015

After doing some research on VW, I decided to set up a test drive at the nearest dealer to me, which happened to be Prestige. Franklin emailed me and we set up a time for me to come in. Not only did he let me test drive FOUR different vehicles to see the difference between diesel and gas, I ended up test driving the 2015 GTI as well because it caught my eye in the lot. I knew at that time I wasn't able to walk away with a new car but after they gave me back information about my credit, I told Franklin not to worry- I'd be back! Sure enough, VW America followed through with a phone call about a month later and Prestige ended up contacting me, so I explained how my financial situation had change and went in to do the credit application. Franklin got me to apply for a 2016 GTI because he knew what I really wanted in a car and what I wanted in a 2015 wasn't really available anymore. He and Ed went to depths to help me get the best deal possible for my lease and one week later I was driving off the lot in my beautiful new GTI. This was my first time EVER dealing with a dealership, getting a new car, getting a lease and I feel so grateful for the wonderful experience I had. I felt very catered to and like I was treated with respect... even down to Eric explaining everything about my package options and the lease for me. Thank you all SO much.

sdecker

Aug 24, 2015

Absolutely great. From the experience to the actual car I ended up with, I couldn't be happier. This is the third car that we've purchased from Franklin Charmevil in 1 year and he's been a pleasure throughout all 3 experiences. Not to mention he always gets us the best car at the best price. Have already recommended him to many of my friends.

2016 Golf R

Aug 11, 2015

I wanted a hard to get car and have very little spare time. I called three dealerships to see if they could order the car for me and in turn charge my credit card a $1,000.00. The first dealership, Teddy Volkswagen, put me on the phone with a young lady who despite working at a Volkswagen dealership, had never heard of the car I desired and kept trying to sell me a GTI. I explained to her I wanted a Golf R, but she would not relent and to this day continues to e-mail me that she has a golf GTI just for me, the only problem is I don't want that car. The second dealership refused to order the car for me over the phone and informed me that I must come to the dealership to accomplish same. I have more than once ordered cars over the phone, why in 2015 does ordering a car require a face to face meeting. Moreover, it is clear he had zero consideration for my time, if he wanted to meet me so much, why didn't he come to my office?Lastly I called Prestige Volkswagen, got on the phone with Mark Warner and in all of five minutes he ordered the car for me. Thereafter, I met with him to discuss and show him the car I planned on trading in. Thereafter, I went to the dealership and within a short time drove him with my new car. This alone would have made it a great experience, but they showed integrity as well as respect for my time. As I noted earlier the car I sought was hard to come by, people wait for months and months to get them (don't know why Volkswagen doesn't make more, but that is a different story). In fact they ordered the car for me without even taking the $1,000.00 deposit. I found this incredible that while taking a deposit was not enough for other dealerships, Prestige ordered me the car without even taking money from me. This clearly shows the difference in the treatment and consideration of their respective customers. It only gets better, numerous dealerships know that the Golf R is very desirable and hard to get, so some charge a hefty premium over MSRP to their customers and I was fully prepared for Prestige to try this. They did nothing of the sort, rather they combined honesty along with consideration and charged me the MSRP, which for this particular model is very fair. I have nothing but exemplary comments about Prestige's sales, its unfortunate that I went into this with negative expectations, due to my dealings with the other dealerships.

LC

Aug 5, 2015

I have bought many cars, and have visited several dealerships through the years. But Prestige Volkswagen in Stamford was by far one of the best buying experiences I have had. I have never been to a dealership where all the staff are exceptionally friendly and accommodating, not once did they push for the hard sale (like so many sales folks do) but instead worked with me to get a great deal. Everyone I dealt with from the service manager, sales person and the finance manager were nothing short of excellent. They made buying the car a breeze and an actual pleasurable experience, I would highly recommend buying your VW from Prestige in Stamford.

VW

Jul 9, 2015

The Service and Sales team are exceptional. As a long time loyal VW owner I have finally found a dealership that works for the customer. I traded-in my GTI yesterday for a new Passat and the transition was flawless economical and timely. I know from my past two year experience with Prestige in Stamford that Service will be as good as it was when I owned my GTI. Thanks again. Ed

Angela

Jul 8, 2015

Franklin went above and beyond to help two complete beginners who just moved from NYC find the perfect pre-owned car. He is friendly and knowledgeable, he didn't rush us into anything and helped us make the right decision. We look forward to having our car serviced at this dealership and would recommend it in a heartbeat.

mgs012

Jul 8, 2015

I recently purchased a CPO VW Tiguan at Prestige Volkswagen of Stamford and this was hands-down the best car buying experience I've had. I am truly impressed with Prestige Volkswagen, especially Ann Roufs and Eric Goldstein. I can not say enough positive things about my experience. I have already recommended Prestige VW to my mother who is in the market for a vehicle and I will certainly return for future car purchases. My husband and I both drive VW's and we now consider Prestige our home for service and future sales. Thank you!

NewPassatOwner

Jul 7, 2015

Our recent visit to Prestige VW has been excellent. We worked with Charlie Donnelly to lease a Passat.He was well informed and thoroughly explained the car and the sale information. We have bought or leased many cars from Prestige VW (formerly Riverbank VW) over the past 15 years and will continue to do so in the future. Eric Goldstein has always been around to guide us through the process. We have also been happy with the service department.

Chabs

Jul 1, 2015

We've been dealing at Volkswagen of Stamford for over 14 yrs but Jerry is the best service rep we've ever dealt with. He's friendly, intelligent, helpful and tries his best to expedite the work so I don't have to wait any longer than necessary to get my car back. Thank you, Chabs

mrichter2

Jul 1, 2015

As a teacher, I wait all year for the first day of summer vacation. This year that day started with a flat tire. Prestige Volkswagen turned the situation around by fixing my tire fast, processing the wheel and tire claim (special policy I purchased - you should too) so I didn't have to pay for it and got me out fast. On top of it all, they were friendly and very accommodating. Thanks to Prestige Volkswagen in Stamford my first day of summer vacation, even though it started with a flat tire, was still a great day! I have a lot of cars in my life and dealt with other Volkswagen dealerships in the area - they don't come any better than Prestige. If you are in the market for a car you should check them out.

Unhappy customer

Jun 26, 2015

Usually I don't bother writing reviews. But the rudeness and apathy of this dealership really annoyed me. I dropped off my car for a scheduled service and recall repair at 11 am. At 4 pm, they called to say they were overbooked and never looked at my car. Barely an apology was offered, just asked when I wanted to reschedule. Horrible customer service and very inconsiderate of customers time.

AliciaH

May 26, 2015

My sales consultant, Franklin Charmevil, was so friendly and helpful. He really worked with us and showed us all of our options with no pushy car salesman act. Truly a pleasure. We decided to buy the Tiguan fully loaded!! Love the car. The manager, Edward Schoonmaker, is not your typically car sales manager. Down to earth and genuine. Overall amazing experience!

Lpod22

May 25, 2015

Franklin Charmevil was amazing. Friendly polite and very knowledgable about the car. He was very patient with us and really worked hard to get us a deal. The sales manager Edward Schoonmaker was amazing. Polite friendly and overall really great to deal. He really worked with us to get a great prize on the car.

Michael S

May 24, 2015

From my first inquiry via the VW website, and the rapid and professional response from Prestige Volkswagen, I was comfortable to engage in conversations that led to delivery of a Beetle convertible about one week later. The Sales Manager (Ed), Salesperson (Ann), and Business Manager (Eric) were enthusiastic, competent, and a delight to work with. If you are seeking a painless and gratifying car buying experience, I would highly recommend Prestige Volkswagen of Stamford!

AD

May 23, 2015

Great experience buying a 2015 GTI at this dealership. Todd, Edward and David were extremely attentive and provided excellent customer service. Nice to know there are people out there that actually appreciate your business.

Elizabeth E.

May 23, 2015

Five stars for this dealership! Charles Donnelly my salesman was a pleasure to work with from start to finish. He responded to my Internet inquiry promptly, found the pre owned car I was looking for and was very helpful in my ultimate purchase of a new classic Beetle. He understood my needs right away and worked very hard at coordinating all aspects of my deal. Ed Schoonmaker was exceptional going over numbers and helping me to make the best financial decision possible. I am in a service based medical profession myself and recognize when others care as much as I do in providing the very best for their clients. This team is extraordinary!!!! We intend to patronize Prestige VW of Stamford (CT) for a lease on an SUV in the near future. I cant say enough for this easy and FUN sales experience!! Bravo! !!!!

lovescars, micSantora

May 22, 2015

I had a great experience at prestige. I got the price range that I was looking for and a low payment pm. As soon as I walked in the door the friendly staff was very welcoming and they were helpful in a non-pressuring way. I would and will recommend prestige. Prestige rocks!

Tai Martin

Apr 6, 2015

I don't believe that I would be able to put my experience with this dealership into words. Everyone was simply amazing! I have been shopping around for a vehicle and the level of comfort I felt stepping foot into this place of business was absolutely remarkable. The moment Ann called me I knew I would be purchasing the vehicle I inquired about and I was right to think so; we clicked instantly and she guided me every step of the way. There was no obstacle this amazing team wasn't prepared, capable or willing to take on in order to help me purchase my first vehicle and I will be forever grateful for that. Thank you so much and continue to provide great service over at VW of Stamford. :)

Tai22

Apr 5, 2015

I don't believe that I would be able to put my experience with this dealership into words. Everyone was simply amazing! I have been shopping around for a vehicle and the level of comfort I felt stepping foot into this place of business was absolutely remarkable. The moment Ann called me I knew I would be purchasing the vehicle I inquired about and I was right to think so; we clicked instantly and she guided me every step of the way. There was no obstacle this amazing team wasn't prepared, capable or willing to take on in order to help me purchase my first vehicle and I will be forever grateful for that. Thank you so much and continue to provide great service over at VW of Stamford. :)

md77

Mar 29, 2015

I bought 2 cars from Prestige Stamford in the last 6 months. As soon as I walked in I knew this dealer was different than any I had been to in the past. Everyone I met there was very upbeat and positive. Our Salesman, Franklin, was very knowledgable and an absolute pleasure to deal with. I never felt pressured in any way. After buying the car, Franklin took the time to explain all the features in the car to my daughter, as well as set up the bluetooth for her. Edward, the sales manager was also terrific. . He was so appreciative of our repeat business, he couldn't say it enough. Eric, in finance, made the 'paperwork" process a very simple and pleasant one. I have recommended this dealership to many and I'm sure we will return! I couldn't be happier with my experience at Prestige. They really are the best around!!

mrichter2

Mar 23, 2015

I just brought my Volkswagen Beetle Convertible into Prestige Volkswagen of Stamford for regularly scheduled service. It's such an upbeat and happy place to go. They kept my updated on the status of my service and made me feel like my time mattered. To top it all off, they asked if I can give them a few minutes to wash the car before I left. Of course, I agreed. I'm glad I did because when I left my car was so clean, inside and out, I felt like I was driving a new car. I would highly recommend this dealership.

rjd4011

Mar 22, 2015

I bought my dream car/first car today at Prestige Volkswagon of Stamford. Charley and Corey, the salesmen, were very knowledgeable and approachable. I felt absolutely no pressure from him as he guided me through the process. Everyone from Ed the sales manager and Dave and Eric in finance were friendly, supportive, and patient with me as I went through this process for the first time. Eric and Charley even took the time to teach me how to use all of the features of the car. Could not be more happy with my experience! Thank you all!

rajeev_achary

Feb 16, 2015

My recently bought VW CC 2010 had issues and it showed engine lights with diagnosis codes for Cylinder misfire on multiple cylinders. Jerry has been great with offering solutions and getting it fixed on time. Even when I had some minor issues with the car the next morning he had helped in getting it diagnosed quickly. He has provided excellent customer service.

Leslie K

Feb 9, 2015

Prestige Volkswagen of Stamford was by far the best experience Ive ever had when buying a car. Everyone there was so professional, warm and willing to address any issue or question I had. Their used car department was amazing and the sales people were very personal and great to deal with. They were also incredible flexible and honest. I couldnt have asked for a more positive experience, and I would definitely recommend them and go back. It was even worth the drive from Westchester! Our sales person: Ann Roufs was such a pleasure to deal with!

wjpat929

Jan 23, 2015

Purchased a 2015 Golf TSI. From the moment we entered the dealership for the first time through finalizing the paperwork, the service from Alex, Edward and Eric was completely first class. Everyone was friendly and courteous and there were none of those games played by other dealers. Alex J (sales consultant) was patient with us as we went for a long test drive and then couldn't decide on a color. He had two vehicles brought to the lot and gave us all the time we needed to make a decision. He answered all of our questions and was very knowledgeable about the product. Edward S (the sales manager) was incredibly fair and honest in our negotiations and we were very pleased with the final terms and conditions. Eric G (finance manager) was efficient and professional as we completed the transaction paperwork. All in all an outstanding car buying experience (actually one that exceeded our expectations) from a terrific team at Prestige VW of Stamford.

Catou

Jan 22, 2015

Turned in a leased GTI to buy a certified used Jetta Wagen. Ann Roufs my sales consultant was friendly, courteous, knowledgeable, patient and service oriented. It made the difference between me choosing to buy a vehicle at Prestige rather than buying somewhere else. Corey Jones also added to this great experience. Thank you and look forward to getting my new car serviced at Prestige!

emcgee

Jan 7, 2015

I recently leased a 2015 Jetta SE and had the best experience working with Charley Donnelly and Ed Schoonmaker in Sales and Corey Jones from the Pre-Owned dept. All of them were fantastic to work with! They made my trade-in and leasing experience the best that I've ever had. They were friendly, funny, knowledgeable, and so easy to work with. I am recommending Prestige to all of my friends and family!

anb11788

Jan 6, 2015

My family and I were in the market to replace two cars we owned with a new one (since we have three drivers and at the start of the process owned four cars). This was going to be my vehicle to drive, and since I drove the Jeep we were hoping to replace, we had been looking at small SUV's (Subaru Crosstrek, Honda CRV, Toyota Rav-4, Mazda CX-5, Nissan Rogue, and Mitsubishi Outlander Sport) - simply because I felt I'd be more comfortable in another SUV than a "car." I work in Stamford, so I thought I'd just stop in to test-drive a Jetta purely because I knew they got great gas...and having driven a 2004 Jeep Grand Cherokee I was *very* ready for a fuel-efficient vehicle! The beginning of the drive was a little tense (for me), just getting used to the "car feel" - but it was not the big, drastic change I was expecting (having also driven my sister's Acura sedan a few times, which sits noticeably lower to the road), but Charley was an amazing salesperson. I hesitate to use the term "salesperson" because I never felt like I was being given a sales pitch - he actually sold me on the car because I could hear and sense his own genuine excitement about it. He owns a Jetta himself, and was able to describe the way the car drove in all its nuances in terms that I could understand, as someone who doesn't really understand vehicles in any complex way. His excitement about the Jetta was contagious, and I was hooked! Corey was great when we came back at helping me get a good idea of where lease numbers would fall with the two planned trade-ins, and when I brought my family back the next day to make a final decision, we ultimately went with the Jetta, when we'd been leaning the other way throughout the entire, month-long process. I actually came home after work and my test-drive and told my family that I'd just had the best customer service experience (for car-buying) yet - and I've worked in customer service for several years, so I'd like to think I understand the way that all works. It was just so wonderful to feel like I wasn't being pressured, or tricked, or anything negative at all - it was all positive vibes for my family and me at Prestige! I've had the car for a little less than a week now and I couldn't be happier, and I have Charley and Corey to thank, sincerely, for getting me into the car!

Pmbaz

Dec 13, 2014

This is my first time leasing a car, and i don't think i could have found a better car to start with than a VW. Even better, i don't think I could have ever found a better person to go through this process than with Ann Roufs. From my first visit, Ann was so professional, kind and awesome. Always prompt to answer my calls and emails, and all of the questions that I had. I never felt pressured to get into a deal or never felt like looking at other places because Ann and the whole staff were always so kind, and made feel that I was at the right place. I don't think you could find many dealerships where not everything is about cars, but about you as well, and that is how I felt with Ann at prestige. Every single person that she introduced me to ( from finance to service) was always helpful. If you are looking to buy or lease a car, definitively check out prestige VW; you won't be disappointed!!! ohhh and don't forget to look for Ann, I promise you she is the best!

Sandor6

Dec 12, 2014

I recently purchased a 2015 Jetta SE and I can honestly state that this is the best VW dealer in the CT/ NY area! Our saleswoman Ann Roufs was quite helpful and she is definitely one of the best that I have encountered. Ed Schoonmaker, the Sales Manager gave us a great deal and made the whole experience enjoyable. Ann helped us set up the bluetooth for three of our phones . Five stars for everyone at this dealership!

Sbrett689

Dec 10, 2014

I wanted to share me experience with everyone because it was easy and amazing! The whole staff over at Prestige was super helpful and easy to deal with. Ann is who i was able to buy my car from and she was over the top for me !! I bought my 2011 Tiguan in September and I have stayed in contact with Ann ever since. She has reached out plenty of times to check in on me and was there when i had any questions. Recently i had a mold issue in my car, i made one phone call to Ann to explain what i was experiencing in my car and they came to Long Island NY to get my car and fix it all for free (i have 2 year warranty) and give me a loaner in the mean time- NO HASSLE for me at all. I did not have to take off of work or anything... I will never go to another dealer because of the loyalty they have with there customers, i will forever be loyal to them. I would 100000 times recommend this dealer and especially Ann. Ed is the GM over there and he is super funny and easy to talk with about anything. Nothing but good things to say and can keep going on about them.!

AnnaM2014

Dec 2, 2014

I was experiencing difficult issues with my first leased Jetta that was barely a year old! Stating the obvious that I was the lucky pick for a bad lemon of the batch, I was stuck in a binding contract with no resolution in sight. Dealing with VW Customer Care took so long but in the interim, the help of Ann Roufs and Edward Schoonmaker made my experience more pleasant. Ann Roufs is amazing in Sales and has the best customer service attitude! Ed is diligent and great with following up, which I appreciate very much. With their help, I was finally able to get into a new lease for a bit more with more space in a new Passat. Being so close to the Holiday season, with many stresses and financial obligations, Eric Goldstein, the Finance Manager made it so simple to understand the logistics behind all the dollars, he took his time to answer all my questions and his friendly customer service made the whole process easier. Overall, I recommend Prestige VW in Stamford, CT. The customer service is outstanding!

johnlilly

Dec 2, 2014

Ann, Eric, and the team were wonderful throughout the entire process! No pressure, constructive comments, and personably fully addressing each and every question raised by each family member made each of us feel like we were the most important customer, EVER! Additionally, Prestige's first price was fair eliminating the need to negotiate, as we complicated matters with a trade-in; however, their first price was exactly what two on-line sites showed was the targeted price (other dealers were significantly less). Consequently, I highly recommend Ann and Prestige to all.

SuzGolfer

Dec 1, 2014

I had to turn in a lease and pick a new car. everyone could not have been more helpful. I felt like the salesman listened to what was important to me to help me find the perfect car. Also I liked that everyone worked as a team to get me out the door quickly.

NHall6914

Nov 29, 2014

Sal was the best sale man that I have ever had the pleasure to work with. Any inquiries that I had about the car he explained all features. There was no pressure to purchase then and there which made me very comfortable working with him.

Jkbien823

Nov 28, 2014

I had the best experience with my salesman! My purchase was seamless and with my warranty tgat he recommended every little thing since I bought the car has been covered! Can't wait for my next VW

mrichter2

Nov 26, 2014

Recently I had to bring my Volkswagen in for service. Once again, Prestige Volkswagen of Stamford impressed me with their attention to detail and their high level of customer service. I live in Fairfield and could get my car serviced at a dealership closer to my home. However, based on my experience with Prestige through the sales process and now service, I won't be going anywhere else. They are friendly, fast and kept me regularly updated about the status of my repair. In my opinion, they are simply the best!

alharv

Oct 13, 2014

Everyone was so nice and helpful (and not pushy) that my daughter wanted to go back the next day! Ann Roufs was a very helpful salesperson, and she listened to what I wanted rather than push me into a car of her choice. Overall, it was a terrific experience!

emmedia3

Oct 3, 2014

Our Passat is the second car we have leased from VW and I normally do not write reviews, but need to let everyone know what an excellent experience we had with Ann and Prestige VW in general. Ann listened very carefully to our needs and and the type of car we were looking for and delivered in every way possible. She was very kind and even helped to keep our toddler entertained while we went through the process. She was very straightforward with no sales pitches, just worked very hard to get us exactly what we needed. We will absolutely be visiting Ann again when this lease is up.I would be remiss if I did not also mention that after having dealt with other VW dealerships in the NY area, how far and away Prestige blows the others out of the water. The showroom was clean, there was plenty of staff- all helpful and kind. They even fed us lunch, gave our toddler crayons and a t-shirt!! From the moment we walked in and were greeted by Ed, to the minute we left with our new car, we were treated respectfully, kindly, and the staff all went out of their way to provide a very pleasant experience.

robert.soltz.12

Sep 9, 2014

Derrick was an absolute delight to work with. He is knowledgeable, quick to respond and professional. He made the car buying experience quick and easy. He is an excellent resource.

md5797

Jul 8, 2014

I am a new yorker who did his homework and was ready to haggle, I could not use any ammo. The salesman mentioned above checked the current price only to inform me that it had dropped 520 dollars, before I said a thing.not to mention for a similar vehicle every other dealer had was at least 1600-2000 dollars more.nothing to haggle over. This dealership even picked me up at the bridgeport ferry and paid for a second remote key.derrick and his co-workers were very friendly and professional, no pressure , nothing shady.worth the trip, and I will buy there again

hbbhank

May 21, 2014

this is the 2nd car we've purchased from Derrick since last summer. The dealership and Derrick seemed very relaxed, friendly, knowledgeable and sincere. Derrick did a great job in showing us all the cars that met our requirements and Derrick spent time with us and explained each car's features until we found the ideal car for our daughter. Derrick was very easy to deal with and I would go back to him again and he is an excellent ambassador for your dealership and the Volkswagen brand.

sarahnmibarrett

Apr 21, 2014

I could not have been happier with the experience I had at Prestige. We were in the market for a CPO car, and had already visited two dealerships in New Jersey that were downright shady. Not here! Our sales consultant Tim was incredibly knowledgable, friendly, and patient, which made the whole experience pleasant. He even took time to follow up after the sale, which was reassuring and professional. Additionally, the dealership's business manager walked us through every step of the purchasing process, which was also very helpful. It's been a month, and we're thrilled with the car (a 2013 VW Golf). We plan to bring it back to Stamford for any future service/maintenance. Thanks, Prestige!

robr4860

Mar 15, 2014

we purchased a used 2011 VW Jetta. The people we dealt with were the best! Just really polite, professional, knowledgeable, caring, etc... Made the experience very pleasant. We would definitely buy our next car there, and would recommend our family and friends to go there.There was no pressure, like other dealerships we visited. We felt everyone was honest and fair with us. They were very upfront about everything, and took the time to explain all the features of the car to our teenage children. Our salesman, Albert, was exceptional. Took the time to put a sign and bow on the car to surprise our children. Just a great experience thru every phase of the buying experience. Never felt rushed or pressured. Everyone seemed very honest and had the patience to answer all our questions and concerns.

Sabriinad

Dec 31, 2013

Dealing with Fred and Tom at Prestige you will encounter the following five things. 1. Friendly, Professional Service: Fred and Tom were sensitive to my unique needs, and they commended specific salespeople and expressed future loyalty.2. Fast Response. I literally put in my online inquiry in and maybe a minute later I received a friendly phone call from Fred asking more specific details as to what I wanted. 3. Accurate Answers: I was grateful for Tom and Freds willingness to provide detailed answers via e-mail or phone rather than pushing for a location visit. They provided candid, accurate information about the car being considered and won my loyalty with it. 4. Clean Dealership: The cleanliness of the dealership was perfection everything was out in an open floor plan gave me a sense of transparency. Did I mention when I bought the car I received roses?5. Good Prices: I felt I had purchased a car at a competitive & fair price even with my fair credit I was able to walk away with my dream car at my dream priceBest delarship experience I have ever had!

tanya76

Nov 5, 2013

I took my car for service at VW, the service there was wonderful Eric was very helpful and informative. I would 100 percent recommend Prestige.

punk21blue

Oct 29, 2013

I had made an appointment to have my car serviced for 10,000 miles. I thought I had made it for this dealership, but I had mistakenly made it for the dealship in Stratford. I'm new to CT, so I didn't realize my mistake until I showed up at Prestige. I had asked if I could make an appointment there for another day, but Jon said he would find out if they could take me that day. He came back and said that they could take care of my car that day. During the service Jon came to me and said there was a problem with one of my tires. He showed me pictures of the gash that was there. Needless to say, I needed a new tire. They did all of this and had me out of there in a couple of hours. I really appreciate them taking my car that day and finding the problem with my tire. The service department was very busy and I was basically a walk in because of my own mix up. Everyone was very nice and pleasant to be around. I found the dealership to be very clean, tidy and comfortable. They have a really nice group of people working there and I found them very informative.

Sheriff209

Oct 27, 2013

Sam and his trainee Danielle were fantastic. They made me feel like family. I have purchased many cars in life, but never have I felt so co ident about a situation. It is my first used car and I had my doubts. Sam relieved all my doubts. All I can say is great people.

david1295

Oct 26, 2013

Nicholas Whitaker was a home run, always willing to answer questions very good at allowing me to come to my own decisions without pushing. He made it a very pleasurable purchase experience.Tom Baker and Nick Costello worked tirelessly to get my loan approved. They were both concerned and used every available way to go to bat for me. In my first week I put 600 miles on my car, made dozens of business calls without breaking a sweat and have yet to refuel my Passat.Thanks guys, I will refer anyone looking for a great car and a great team to handle the sale to your showroom.Thank you!Dr. David KaplowitzPresident and Head CoachTHE FUTURE YOU INC

sc105b

Oct 26, 2013

I was in the market for a 2013 Jetta Sportwagon TDI base model with a manual Transmission. This was a tough car to find.Fred went out of his way to make sure the car was what I was looking for and above and beyond to secure the deal.I traveled from Long Island to pick up the vehicle and Fred came right over to pick me up from the local train station.After the sale he was very thorough in his "walk through" of the vehicle making sure I knew how to operate each system on the vehicle.He knows his product and it shows!I highly recommend Prestige VW of Stamford and Fred Rosenzweig for a job well done.Rob LombardiBayport, NY

ang44

Oct 22, 2013

Fred was one of the most professional and courteous staff person I have ever worked with when buying a car. There was no pressure, no "car sales tactics," and he was extremely patient and understanding when dealing with my schedule and limited amount of time to complete the sale. He listened to what I wanted and did not try to sell me anything other than what I had asked to see. He made the experience efficient and stress-free!

Kelgrac

Oct 9, 2013

Exceptional and compassionate staff. Attempted to repair my Moms Eos on short notice to be ready for her sons wedding. Although a part misorder delayed the success of said quest (due to complexity of the hardtop), they were just as kind and apologetic and repaired the car to previous condition without another glitch. Reasonable pricing and obvious flexibility. They come highly recommended.

Gdoar

Sep 20, 2013

Everything about this experience was excellent. It was easy to get an appointment. The shuttle was not immediately available so someone gave me a ride home in my car. Then the shuttle picked me up when my car was ready. Everyone was very helpful and friendly. Thank you!

mediasteve

Sep 18, 2013

I rarely bring any of my cars to dealers, preferring to use a trusted local mechanic. But my VW had some problems that my mechanic misdiagnosed. So I reluctantly brought it to Prestige VW of Stamford. They were incredibly diligent from my first contact, through successful repairs and their follow-up was very appreciated. I had extensive work done and feel the price was quite reasonable. I will definitely use Prestige again.

mirkine

Sep 18, 2013

I have been servicing my vehicle with this dealership since July 2011. The service exerience I have had with the drealership and the asociate I speak with (Jon Stierle) has been nothing but outstanding. My car is always serviced properly and returned to me cleaned and vacuumed. I always get transportation to and from my office on a timely and efficient basis. The pricing of the work is fair. I would reccomend this dealership to my family, friends and colleagues.

kvayneris

Sep 17, 2013

Ever since I bought my 2008 R32 I have used Jon Stierle as my service advisor at River Bank VW (Now known as Prestige VW). This dealership is the epitome of success for customer service. I'm incredibly pleased with Prestige VW of Stamford, CT. Jon and his staff are extraordinarily honest and accommodated my busy schedule for servicing my car. My car was done ahead of schedule. I have dealt with other VW dealerships in Connecticut and Prestige is by far the best!- Konstantin

Keds65

Sep 12, 2013

My check engine light came on and I called Eric M. And he told me to stop by after work. They took me right away and scanned my car and recognized the problem ,had the part available and fixed my car right then. I appreciate not being inconvenienced. They fixed the problem washed and vacuumed my car and I was on my way. Eric is a pleasure to deal with always trying to accommodate what's easiest for the customer.

Manhattan Buyer

Aug 1, 2012

We bought a new Jetta SportWagen at Riverbank VW and had an overall excellent experience. Shani was honest and great to work with. She delivered everything that she said she would do and she made the entire process pretty easy. I would recommend this dealership and Shani!