Preston BMW reviews

james1954

May 9, 2015

from the time I purchased my BMW to my 5 years of maintenance everyone always exceeds my expectations. Today May 9th is no exception the service rep was helpful and knowledgable I can not say enough how well I am treatedCustomer Jim Senary

bleeh

Apr 7, 2015

The service was excellent. The whole experience was smooth and painless. They even put some oil in my wife's BMW when we go there. Al was very accommodating.

Boom

Mar 18, 2015

Preston always gives me great service on my BMW. They take the time to explain everything to ensure that I know what is wrong and how it is going to be fixed. I will continue to have my car serviced here.

Beamer

Mar 17, 2015

Brought my car in for an oil change. They were quick and courteous. Wouldn't take my car anywhere else!

Doc

Mar 17, 2015

Love both my BMW and the Service that I receive from Preston. They really take pride in servicing my car.

Gunner

Mar 17, 2015

Always have my car services here. They treat me great!

Supadhup

Feb 2, 2015

We had a great experience with Preston BMW. We drove 65 miles from PA to deal with them and it was time well spent. Mike and Rick were very respectful of our time, and we were able to purchase our car, along with a trade, in 2 visits lasting 1 hour each. This team seems to implemented a totally transparent sales approach that was both unexpected and appreciated. We got a great APR thanks to Todd, and I've waited in drive-thru lines longer than it took go through the financing process. Follow up was kind and prompt. I would recommend this team to everyone, even if you have to travel. They are worth the trip!!!

raquelpacheco

Feb 2, 2015

This is the 2nd BMW that I have purchased. Very pleased with the service I recieved at Preston BMW. Easiest vehicle purchase I have ever had. Thank you.

supadhup

Feb 2, 2015

We had a great experience with Preston BMW. We drove 65 miles from PA to deal with them and it was time well spent. Mike and Rick were very respectful of our time, and we were able to purchase our car, along with a trade, in 2 visits lasting 1 hour each. This team seems to implemented a totally transparent sales approach that was both unexpected and appreciated. We got a great APR thanks to Todd, and I've waited in drive-thru lines longer than it took go through the financing process. Follow up was kind and prompt. I would recommend this team to everyone, even if you have to travel. They are worth the trip!!!

jkreviewer2014

Oct 29, 2014

I will never return to this dealership EVER again. Not only did I not buy a car, I was insulted and treated poorly by the finance manager Scott. They had an over priced vehicle (which is still there and they have since reduced asking price since they can't move it off the lot...) and were not willing to negotiate; they did not want my business, but I am so happy that it did NOT work out with them because I went to the BMW dealership in Pittsburgh 2 days later and drove off in my dream car which I enthusiastically paid $4,000 more for! During negotiation, they apparently did not like my offer (although I thought it was beyond fair considering the mileage), I asked them to reduce their price by $500 to close the transaction and make me feel good about the deal and make me feel like they wanted to sell the car; instead Scott offered to throw in a jacket (yes, he said I will throw in a jacket to make you 'feel better') with the transaction. This wasn't a $1,000 purchase where maybe a jacket was an appropriate sales tactic; it was $30,000 and my money was not appreciated here and because of their awful customer service and lack of business sense, they turned away a $30,000 transaction close to month's end AND insulted me. Furthermore, I went there with my sister (who could have been a future customer, but will also never return), nor Al or Scott introduced themselves or shook our hands which is basic business etiquette...DON'T BUY YOUR CAR HERE! Take your hard earned money elsewhere where you will be treated with respect... Preston dealership needs some serious improvement because these people are not representing the brand very well...

Michael

Jul 9, 2014

I thought I'd write this review, 20 months after I had the car. These people treat you like what you are: a valuable potential customer. They understand that building long-term relationships mean getting you into the right vehicle for your needs and making sure the price is fair, honest, and transparent. I cannot say enough good things about them, especially my salesman Al Schwartz. These folks are professional and shoot you straight from the minute you walk in the door. They gave me more for my trade than maybe they should have, but they did it to get me into one of their cars and, more importantly, into their ecosystem. I'm now looking to trade up from what I have--a 2013 X3--and Al has been more than willing to walk me through everything and spend the time necessary to help me make my decision. The young man who owns this dealership, Bobby Preston, is probably in his early 30's but he seems to understand that old-world mentality that values his customers over making an extra buck. Cannot say enough good things about them.

jfinizio

Apr 29, 2014

Great experience...excellent customer service. Very knowledgeable staff..no pressure and very accommodating. Went there several times to discuss, drive and research. Always found it to be the same experience.

Skip

Apr 25, 2014

Beyond Our Expectations We had previously visited a variety of brands and dealers to determine the right vehicle for our needs. After deciding on the BMW X3 XDrive 28i, we contacted dealers in our area with the preferred vehicle spec'd out. Preston BMW in Boardman, OH, and Eli Ruchtie in particular were the most responsive to our internet inquiry. After exchanging emails and a phone call or two, we visited them the next day to find that they had the exact vehicle specified, including color in stock. No compromises required and within a couple of hours, we drove off the lot with vehicle of choice. Eli Ruchtie was a pleasure to deal with, knowledgeable and professional. Scott Presco was equally impressive, straight forward and professional. Together they made the car buying experience enjoyable, and we highly recommend this dealership.

renald

Apr 25, 2014

We had previously visited a variety of brands and dealers to determine the right vehicle for our needs. After deciding on the BMW X3 XDrive 28i, we contacted dealers in our area with the preferred vehicle spec'd out. Preston BMW in Boardman, OH, and Eli Ruchtie in particular were the most responsive to our internet inquiry. After exchanging emails and a phone call or two, we visited them the next day to find that they had the exact vehicle specified, including color in stock. No compromises required and within a couple of hours, we drove off the lot with vehicle of choice.Eli Ruchtie was a pleasure to deal with, knowledgeable and professional. Scott Presco was equally impressive, straight forward and professional. Together they made the car buying experience enjoyable, and we highly recommend this dealership.

Mike

Mar 21, 2014

Throughout the process I found Preston BMW and Al to be unlike typical car buying experience. They were upfront, helpful, and followed up without fail. Their price on the car and trade-in were not only fair but competitive and they kept their word throughout. I would not hesitate to recommend them.

mclem1972

Mar 20, 2014

Throughout the process I found Preston BMW and Al to be unlike typical car buying experience. They were upfront, helpful, and followed up without fail. Their price on the car and trade-in were not only fair but competitive and they kept their word throughout. I would not hesitate to recommend them.

Ladyburd

Mar 4, 2014

The staff was extremely professional and polite. Even at closing time. Made coffee. They were fast fair on meeting my financial needs. Very smooth transaction.

Daliabassili

Mar 3, 2014

Christie in service is EXTREMELY rude. 1st encounter I was supposed to pay a huge bill, she shoved me as if I'm cheap to ask about the details. Literally slammed papers at catchier & told me she'll explain it to you!!Today I was directed to her office, as I opened the door I heard "OH BOY!!!"I told her "Why Oh Boy!!" She said oh it's a car I'm looking at, would you like Jason to help you? "Sure" I said!!!! What kind of employees are these! I don't think she trained before in McDonalds even how to treat customers!! I dealt with Acura of Boardman since 2002 with 218,000 miles on MDX. She should go train there how to be courteous, they call u by your name. Explain what should be done, how much it would cost, whether it's a must or can wait!! I thought BMW is a step up, yet service personnel is step(s) lower!! SHAME!!

Jab3357

Nov 6, 2013

Suburb is all I can say. I bought my car almost two years ago and the few times it has been in for service the only word that comes to mind is EXCELLENCE. They have picked up my vehicle and provided a loaner each time with absolutely no hassle. Jason in service has been great to work with and communicated each step of the way. My husband and daughter also have purchased a BMW with Mike and he exceeds every expectation you may have. I would highly recommend Preston BMW and Mike Westcott.

Richard, from Ohio

Nov 5, 2013

My experience with Preston was very positive from the first day. I like to order my vehicle in order to get the options I want and not pay for options I do not wish to have. My salesman Eli worked very well with me and did not employ high pressure sales tactics that I explained I would not tolerate. Eli answered all my questions in a professional manner and gave a complete demonstration of the new X3 features and options. I am very pleased with my purchase and feel I was treated very fairly. As a bonus my car arrived in less than two weeks instead of the four to eight week normal delivery time. I am very happy with my car and with Preston BMW. Thanks....RBC

Rchisholm

Nov 5, 2013

My experience with Preston was very positive from the first day. I like to order my vehicle in order to get the options I want and not pay for options I do not wish to have. My salesman Eli worked very well with me and did not employ high pressure sales tactics that I explained I would not tolerate. Eli answered all my questions in a professional manner and gave a complete demonstration of the new X3 features and options. I am very pleased with my purchase and feel I was treated very fairly. As a bonus my car arrived in less than two weeks instead of the four to eight week normal delivery time. I am very happy with my car and with Preston BMW. Thanks....RBC

Gswinston

Sep 23, 2013

Both my salesperson, Al Schwartz and finance manager. Scott Presco were forthright in presenting used 2007 Acura. I purchased extended warranty and was very satisfied...great dealership!!!

Fisch

Aug 5, 2013

As an out-of state buyer, I was concerned about the long trip (about 400 miles) to see the vehicle in person, but everything was exactly (or better) than described so there was no surprises. The very friendly salesman (Al Schwartz) answered all of my questions nicely (even my dumb ones) and couldn't have been more courteous. The vehicle was was delivered spotlessly clean and all my dealing with Sales and Finance were easy and painless; no high pressure at all. The vehicle itself was very fairly priced. Overall one of the best dealer interactions I've ever had

fischdo

Aug 5, 2013

As an out-of state buyer, I was concerned about the long trip (about 400 miles) to see the vehicle in person, but everything was exactly (or better) than described so there was no surprises. The very friendly salesman (Al Schwartz) answered all of my questions nicely (even my dumb ones) and couldn't have been more courteous. The vehicle was was delivered spotlessly clean and all my dealing with Sales and Finance were easy and painless; no high pressure at all. The vehicle itself was very fairly priced. Overall one of the best dealer interactions I've ever had.

efpoling

May 12, 2013

Everyone was friendly and business like at the same time. The only thing I would like to mention is that after I got home I checked online to make sure my insurance was set up. I did not find it showing up on the website and when I called the insurance company they said nothing was listed and that they could not do anything unless they spoke to me and got my permission to change the policy. Just wanted to let you know so someone else does not leave thinking they have insurance only to find out that they do not. Other than that everything was good.

mikeeffie

May 6, 2013

Preston BMW has beautiful vehicles and are for sure the best place to go. I absolutely love my Cadillac. I would definitely go to Preston BMW to purchase the perfect car!!!!

Rick and Kim

Apr 30, 2013

After purchasing over 20 new vehicles over the years, my wife and I decided to purchase our first BMW. Prior to finalizing our sale, we made several trips to Preston BMW, and took more than 1 car on a test-drive. Our salesperson, P. Eli Ruchie, was our contact person, and always went above-and-beyond the normal rhelm of what would be expected. After we made our decision, Scott Presco came into play. Scott too, was a pleasure to deal with, and helped work out the details to our satisfaction. As I told Eli and Scott after purchasing our new vehicle, part of my decision on buying from a dealership is the start of a relationship. They have earned our business both current and future. I know where we will be going for our next BMW purchase in a few years.

rickim757

Apr 30, 2013

After purchasing over 20 new vehicles over the years, my wife and I decided to purchase our first BMW. Prior to finalizing our sale, we made several trips to Preston BMW, and took more than 1 car on a test-drive. Our salesperson, P. Eli Ruchie, was our contact person, and always went above-and-beyond the normal rhelm of what would be expected. After we made our decision, Scott Presco came into play. Scott too, was a pleasure to deal with, and helped work out the details to our satisfaction.As I told Eli and Scott after purchasing our new vehicle, part of my decision on buying from a dealership is the start of a relationship. They have earned our business both current and future. I know where we will be going for our next BMW purchase in a few years.

sormaz

Apr 15, 2013

This is my third BMW. My overall experience with the dealership has been great. I love the low maintenance on BMWs. Really appreciate all the help Mike has been to us. Its been great working with him.

johnbesoiu

Mar 25, 2013

All persons I have dealt with at Preston BMW are very personable and very knowledgable about products sold.You, as a customer, be it just looking and asking questions about their vehicles are treated with respect. Having a vehicle serviced at Preston is enjoyable if you need to wait for your car; TV, coffee and use of a computer is available. If servicing of vehicle and you can not wait for it , a loaner is offered.I purchased my 2nd BMW from Al Schwartz. He will work with you and answer any and all questions; and if he can not answer, he will get the answer for you. Al has called after a few days to ensure all is well with you and your vehicle and ask if any questions may have come up that he can help with. Did this three and half years ago when I purcased my first BMW, an X5, it was preowned.

JohnB

Mar 23, 2013

All persons I have dealt with at Preston BMW are very personable and very knowledgable about products sold. You, as a customer, be it just looking and asking questions about their vehicles are treated with respect. Having a vehicle serviced at Preston is enjoyable if you need to wait for your car; TV, coffee and use of a computer is available. If servicing of vehicle and you can not wait for it , a loaner is offered. I purchased my 2nd BMW from Al Schwartz. He will work with you and answer any and all questions; and if he can not answer, he will get the answer for you. Al has called after a few days to ensure all is well with you and your vehicle and ask if any questions may have come up that he can help with. Did this three and half years ago when I purcased my first BMW, an X5, it was preowned.

Gary podobnick

Mar 22, 2013

Aaron was a true PROFESSIONAL. He did not simply sell a car....his enthusiasm for BMW and my family will result in others purchases in the future.A rare gem in the car dealership arena.No question was considered silly and his patience was appreciated.

nickyc

Mar 17, 2013

We came into the dealership to just look around but the BMW Sales team were friendly and knowledgeable. They explained things to us using facts and were not pushy. They are top notch professionals.

lytra

Mar 8, 2013

This is a very friendly great price dealership, i was very happy with the staff and very pleased with how well the staff treat their customers i would and will recommend this dealership to any one i know that needs a vehicle.....Thanks you Prescott BMW ***** five star customer service.

normgch

Mar 8, 2013

I had an average experience while dealing with Preston BMW. I didn't care for the fact that the salesman rode along with me for the test drive, especially since he smoked a cigarette.

Gbev

Mar 5, 2013

Excellent customer service!!! They worked with us on all aspects,from financing options to service after the sale. I highly recommend them and we WILL be going back to purchase our next car. Aaron is very personable and knowledgeable about the car business and truly has some strong people skills as he did not dismiss any of our concerns lightly. We will be back !!!!

Giulio40

Mar 5, 2013

Excellent customer service!!! They worked with us on all aspects,from financing options to service after the sale. I highly recommend them and we WILL be going back to purchase our next car. Aaron is very personable and knowledgeable about the car business and truly has some strong people skills as he did not dismiss any of our concerns lightly. We will be back !!!!

Jwm2

Mar 2, 2013

I purchased a BMW X3. The overall experience was great! Aaron T. was a great help. I recommend anyone looking buy go see Aaron Thomas.

Zsmith11

Feb 27, 2013

These guys worked hard to get me in the car I wanted couldn't ask for better service. This is a good place to come to get a car.

bdinger

Feb 19, 2013

I am extremely happy with the VW Passat purchase I made at Preston BMW. Not only did they stand behind fixing a small issue with my recently purchased vehicle, I cannot say enough about Al Schwartz. I certainly will be back to finally purchase my BMW one day, until then I will recommend as many friends and family that I possibly can to Preston BMW.** Again, huge thank you to Al

Tom

Jan 26, 2013

I was looking at used Acura's and they had one that I was interested in. When I went to look at the car I wasn't expecting to make a purchase that day; however, I was treated so well and received a very fair trade-in appraisal so we made a deal. The whole experience was no pressure and they took care of every concern I had about the car (like fixing some scratches and installing a liscense plate bracket). Even now when I take the car in for the free car washes they treat me well and do a nice job. I would highly recommend this dealership and Bryant as a salesperson.

Tlyden316

Jan 26, 2013

I was looking at used Acura's and they had one that I was interested in. When I went to look at the car I wasn't expecting to make a purchase that day; however, I was treated so well and received a very fair trade-in appraisal so we made a deal. The whole experience was no pressure and they took care of every concern I had about the car (like fixing some scratches and installing a liscense plate bracket). Even now when I take the car in for the free car washes they treat me well and do a nice job. I would highly recommend this dealership and Bryant as a salesperson.

mrsbusby

Jan 23, 2013

I drove an hour and a half to to buisness with this dealer because of the website and pricing. The transaction was smooth and I am pleased with the deal that was made.

tawinterb

Dec 28, 2012

I was purchasing a car for my daughter as a reward for scholastic achievements at Duquense University. We had a wonderful experience working with Aaron and Scott. We drove away feeling we made a fair deal and I have a very happy daughter. Thank You

pbelcastro

Dec 4, 2012

over all the experience was nice. Bryant called and confirmed the appointment. i am still owed a few things. would still like to get floor mats as promised and and extra key. still waiting on a part that was ordered. keep me posted.

uh01bxe

Dec 4, 2012

Terrific TEAM! Patient, informative, knowledgeable, and great advice. Actually made me feel comfortable the moment I walked on the lot. I cannot say enough about the exceptional customer service I received. Thank you!

cogistix

Dec 3, 2012

Good experience with Bryant,Scott was very responsive related to getting the deal completed. I would definitely recommend Preston BMW and have referred someone already.

alvarito10

Nov 26, 2012

I was searching for a gently used vehicle and run into their website. I made contact with them and Scott Presco was able to answer my questions directly. I did not have time to engage in never ending negotiations and told Scott my bottom line. He was able to work with it and a few days later, I was contacted by Bryant Holden who was able to schedule a test drive when it was convenient for me. The transaction went flawless and I highly recommend this dealership.

dpsnyder1998

Nov 22, 2012

The staff at Preston made shopping for a vehicle pleasant. We will highly recommend Preston to others. Bryant Holden was very knowledgeable about the vehicles and options. Great job! We love our new BMW!

ghari65

Nov 11, 2012

The staff was friendly and professional and are eager to help the customers. The transaction was really smooth. I recommend this dealership and their service is 5 STAR!!!

CoachJoe

Nov 4, 2012

Overall experience was great! I would recommend for anyone that is looking for a quality vehicle with a quaility staff to come to Preston BMW.

wgmjones

Oct 5, 2012

That was the best car buying experience I have ever participated in!!!! By the way I love my BMW!!!! Paul was very knowledgeable and accomodating! If the wife likes him he has to be OK!!!!!!! No pressure was a pleasure!!!

Blaser

Sep 10, 2012

They have worked on my BMW anytime I needed anything done. Great service!

kg15

Sep 4, 2012

Preston BMW has gotten three BMW sales from me and family members this year, due to their professionalism, friendliness, and openness/fairness on pricing. We have another dealer much closer to us (A&L BMW Monroeville, PA) from whom I purchased a new BMW before, but after they ignored our son on the totally not-busy sales floor this past winter, he bought the car he would have purchased at A&L (responding to a special they had sdvertised) from Mike Westcott at Preston. Subsequently, my wife and I both purchased new BMWs from Mike. We are well-informed buyers, and approach the sales experience knowing in advance what fair and real-market prices are. Mike and Preston arrive at very fair pricing without the extended dickering one often experiences with other dealers. Mike is a genuine and friendly person, who is easy to deal with and does not display (or need to display) any negative sales pressure. We are all very pleased with Preston's sales team, and will bring our business to them in the future.

raquelpacheco

Aug 17, 2012

The Preston BMW Team was so helpful and patient with me. They helped make my first BMW buying experience enjoyable. I look forward to working with them again! I appreciate the involvement of the entire staff. I would highly recommend them to anyone looking for a BMW.

elle1952

Aug 13, 2012

Purchasing a vehicle usually makes me so nervous I feel physically ill, however this experience was much better than in the past. Everyone went out of their way to make me feel at ease and the bad part the bickering back and forth etc was over before I even realized it. THANK YOU for making this easy on the customer.

harley

Jul 24, 2012

Every person I delt with was great. They all worked hard to make me fell comfortable through out the whole process. The vehicle I bought on the other hand was a whole different story. When I brought it home and looked at the vehicle the left front wheel bearing had over a half inch of play and the front brake pads had less then 2/32's of material left and the rotors were below goverment saftey specs. In buying a used vehicle I understand that it may not be perfect but I thought it would be safe. For those reason's I scored the people I dealt with very highly and want to say Thank You for everything. But I score the overall experiance very poorly and would not reccomend this dealership to anyone else I know, because I would not my Mother to be sold a unsafe vehicle where she may hurt herself or someone else!!!!!!!

David Folts

Jul 13, 2012

The car buying experience was excellent. Everyone was very friendly and professional with no sales pressure at all. Bryant is a very easy person to buy a car from and answered all of our questions. Everyone there goes out of their way to be friendly and you really get a sense that the atmosphere of the dealership is one of respect for the customer and a desire to meet your needs. Interestingly , when we were there there was a problem with the phone system which everyone handled with grace and aplomb. You can really tell how people truly are when they are under pressure and they handled it very well . Highest recommendation.David and Cheryl Folts

mrscmw

May 14, 2012

gave us a great price on our trade in, super nice people to work with great car at a great price would purchase from again

NeilV1821

May 14, 2012

They were very friendly, the service was great, the price of the vehicle was very fair, and lastly the follow up from the gentlemen that I worked with was greatly appreciated.

digger102

May 7, 2012

I am very pleased with the courtesy and friendlessness of all the staff I worked with. I got the car I've dreamed of, the deal I wanted, the finance rate I wanted, and was out the door a great deal more quickly than I expected. A Five - Star outfit I'd recommend even to my in-laws just to be nice.

mklem

May 1, 2012

The best car buying experience my wife and I have ever had in 30 years of buying cars. Adam was our Sales Person and he was so honest and professional. Todd (Credit and Finance) was also very professional and made the paperwork smooth, painless and very quick! This is our 4th car we have purchased from a Preston dealership and these people are all outstanding. I am also glad to hear Preston BMW is moving from Warren to Boardman. Great job guys and thanks again, we love our Lexus LS460!!

jhile

Apr 19, 2012

Al was extremely professional. My schedule required that I arrive to complete the purchase on Al's day off and he came in to greet me with a positive spirit and attitude. He was very accommodating, honest and helpful in answering all of my questions as an out of state buyer. All of his communication was prompt and helpful. I highly recommend Al and Preston BMW.

karen.chikosky

Apr 16, 2012

I agonized for over a year about whether to trade my 2006 Boxster and after finally deciding (after a lot of research) to drive a new BMW (I was afraid I'd be pressured) I succombed. Mike met me and we took a drive. I explained what I wanted to do and he just listened and offered to help in any way he could. I thought about it for a while and went back 3 weeks later and leased a new 328ix coupe. I was offered a higher than expected price for my car and they actually gave me money back. No trying to find out what I expected, whether I would upgrade, etc. Just fair and honest help. I'm more than pleased and if the same treatment continues will definitely be back and refer others.Kareb

Pmagnani

Apr 14, 2012

Al was very helpful and very responsive (even email). The car was meticulous and he was prepared when I arrived. Lastly, the majority of the process was done online, which was preferable to traveling to the dealership to discuss options.

ward&tracy

Apr 14, 2012

Todd: Obviously experienced. Answered all questions. Did not rush through paperwork.Scott: Was ready for our visit with a few cars to show us at our price point (we had called in advance with a few cars of interest that we had seen online). Very knowledgable of each car, relaxing test drives with no pressure to sell. Obviously came through with the right car (which we bought). Was very understanding of what we wanted in a car. Did not waste out time showing us cars we were not interested in. Scott said right away... we have the perfect car for you somewhere on our lot, then he delivered on that statement. Thank you Scott!Mike: This guy could run the dealership. Enough said.

bmw302

Aug 31, 2011

Had our Z4 in for service today. We are from Melbourne,Fl. I could only wish the dealership at home was as good as yours. I regret not being able to name the service writer we dealt with because he was the best. You have a world class service dept and I would recommend your dealership 100%. From the min we walked in till the min our vehicle was brought to us was a pleasure.

abidgoli

Jul 13, 2011

This was a great experience even though we had to travel from VA to pick the car up. They were all very friendly and we got exactly as we had been told. Great Place.

rosecallow

Jun 29, 2011

After many hours of exploring the internet and searching car lots, I made my way to Preston BMW in Warren. Bryant and Dave were amazing; they made the experience of buying a car enjoyable and stress-free. I want to thank everyone at Preston BMW, you guys are great I LOVE MY CAR!! Rose

Cwillis4323

Jun 22, 2011

Thanks to everyone at Preston BMW. It was a low key, hassle free way to purchase my car. Mike Westcott and Todd Blevins we able to answer all of my questions and made the entire buying experience easy. I would highly recommend Preston BMW to anyone who wants to buy a new or used BMW.Sincerely,Chuck W.

GAdamWeingartner

Jun 8, 2011

Great job all around. The website was extremely easy to use and sort through. We found exactly what we wanted at a great price. Bobby and Todd were very professional and made everything very easy for me. I live in Columbus and they delivered the car to me at no charge. Overall great experience!

Pgh1234

May 29, 2011

This dealership was very easy to work with and gave me a good price compared to other sellers. They allowed me to do an out of town deal with very little hassle. I'd recommend them highly. They are in the Youngstown area and I'm in Pittsburgh, but they delivered the car to my house and will pick it up for service and provide a loaner.

jtmartz

May 24, 2011

We had a very favorable experience.1) We did not feel any pressure. Actually we were surprised at how low key everything was.2) They were willing to negotiate with car price and trade-in value of our old car.3) We essentially purchased a 2011 Toyota Avalon Limited at a Avalon XLS price.4) They gave us a fair value for our 2000 Toyota Avalon XL

Kelly T

May 18, 2011

It was a welcome relief to be treated better at Preston's and not feel so pressured as we were at a few other dealerships. Our buying experience was easy, comfortable and painless. Doug and the staff were very organized and easy to work with.Thanks to all.

srinivasjaya

May 2, 2011

Experience dealing with Preston BMW was great. Doug Rice was very friendly, easy to talk to and extremely helpful. Being an out of city buyer, he made sure we were comfortable with making a purchase over the phone. He patiently answered all my question and followed it up very well. They had all the paper work ready before we flew in and made sure were in and out fast. I will recommend this dealer ship to anyone and very comfortable with making any future purchases.

oliviasgranny

Apr 23, 2011

Bryant and Scott were super! They were easy to talk with and listened when we talked. We enjoyed our treatment at Preston! Very satisfied! I will recommend them to anyone I know to first visit Preston if they are interested in a car. All the employees were very friendly.

Element2

Mar 30, 2011

All car buying should be this easy. I found the car that I wanted on the web and made a few calls. The next thing I was buying the car and out the door. The dealership did everthing to help me get the car in a timely manner. When I arrived to reveive the car the car was clean and had a full tank of gas. Again, just plain easy!!! Fair and Honest price, along with outstanding Customer Service!!!

rre

Mar 23, 2011

What a blessing it is to find a dealership that really cares about it's customers! My many questions were answered with patience, and I was treated with utmost kindness and respect. No pressure here! Rick keeps his word, and I can testify to the fact that when he tells you he will "be there for you" he really means it! Let Bryant find the right car for you. Thanks, guys! I will continue to spread the word about your great dealership.

zingeret

Feb 23, 2011

I have owned several BMWs, all purchased at different dealerships. I was unable to locate the car I wanted in the Pittsburgh area so I decided to look out of town once again. I had the most enjoyable experience purchasing the car from Al Schwartz. He was upfront about pricing and my trade. He treated my husband and I with the utmost respect and did not high pressure us knowing we drove a distance to potentially buy a car. He was able to make us completely comfortable in purchasing this car and we look forward to doing future business with him and Preston BMW. Thanks Al.

drdinamrossi

Feb 17, 2011

Even though I've moved almost 500 miles away, I was very happy to make the trip out to Mike and Preston Auto to lease my third car from them. I feel very loyal to him and the dealership! He is so friendly, responsive, and easy to work with! I even had found a local dealer with a little better pricing, but Mike is such a pleasure, that I'd much rather do business with him. Great customer service is worth so much to me! Many thanks to Mike!

subbarao

Feb 11, 2011

It was a simple , honest and hassle free BMW vehicle purchase.The best I would say of the 4 dealers I have shopped around.Would highly recommend as number 1 dealer .The best thing is they had the car delivered in a less than 7 days and worked with both the price and what I was looking for in a car.

tcook2821

Feb 9, 2011

This is the second vehicle I have bought from the dealership in the past 10 months. The prices can't be beat. The employees are very nice and easy to talk to. they really seem to care about the customer and not about making another sale. They take their time to explain everything. I traded in a car and got a very fair price....no problem with negotiations. Bryant is very professional and seems to enjoy his work. I would recommend Preston to everyone.

kimk1957

Feb 8, 2011

What a nice experience! Dave made me feel very comfortable while I was waiting for Todd to get my financing. Dave was so polite and really nice to talk to. He was very informative about the vehicle that I was interested in. He even brought me coffee! Todd worked diligently on getting my financing approved. He explained things very clearly.All in all my whole experience there was excellent. I have the car of my dreams and I'm greatful to Dave and Todd for helping to make it possible.I would definitely recommend Dave to friends and family. I even saved his business card! And, when the times comes again that I need another vehicle...I will go back.

bokonist77

Feb 1, 2011

I bought a used car from this dealership. The car only had 36,000 miles on it. Before I had it for even a week, I couldn't get it to start. I found out it needed a new ignition cylinder so I got that replaced. I have only had the car for a few months and it has had several electrical problems including: rear window defrost had to be fixed twice, cell phone charger outlet (lighter) stopped working, and now the seatbelt light is flashing and dinging even though the seatbelt is fastened. This car clearly has some electrical problems that I was not informed of at the time of purchase. I have contacted Mr. Schwartz several times and asked him to replace this "lemon" with another car but he has told me he is unable to do so.

Heyyou56

Jan 23, 2011

The employees are very considerate and straight forward. They always treat you with respect. They did not haggle over the price of the car and did explain everythingwith great detail. I would purchase another car from them. In fact this is our second car purchase from them in 5 years

jlfoskey

Jan 16, 2011

I have bought cars from AL for many years as has my husband. Always a pleasure to deal with. Makes it easy without the stress. Never pressures us. Paperwork is always easy. Have never been disappointed in any of our transactions or work completed by the dealership.

mar2co

Dec 22, 2010

The purchase almost seemed too easy. I stopped at the dealership & was able to take the car home to show my dad without any hassle, as the dealership was closing at 4 on a Saturday. By 10:30 am the following Monday, the car was already purchased - no issues. It was by far, the fastest car purchase I ever made. I didn't want to mess around with negotiating, & I didnt want to waste anyone's time, nor did I want my time to be wasted. I still can't believe how eas it was. Shopping for a car can be exhausting, this was easier than shopping for new shoes!

tonyt7707

Dec 20, 2010

This is the best place to buy a car in Ohio. Everyone there was so nice and friendly. I picked the Dealership because of the price but I would return to Warren because of the great service from the salesmen even if it's 50 miles away. Preston BMW is the best place to buy a new or used car, that is what I tell all of my friends.

ladyseif

Dec 15, 2010

The team of representatives at Preston BMW were very easy to work with. They made us feel great about buying a car. Our credit wasn't the best but they never made us feel like we weren't worthy of the best service. They worked hard and got us approved in one day. I would recommend this dealership to anyone who needs a car.

charles okonsky

Dec 13, 2010

I chose to ask for a price quote from Preston BMW given the high recommendation other buyers gave this dealership. After contacting three other BMW dealerships it became obvious who was the best choice. Mr. Schwartz was in all ways vastly superior to any other sales rep I encountered. I greatly appreciated his no nonsense approach to working up a deal for a car. I do not relish the gamesmanship I experienced dealing with less competent salesmen. Mr Schwartz is the exact opposite of the stereotypical car salesman. I would highly recommend him to anyone seriously interested in buying a BMW for a fair price without all the gamesmanship and haggling usually associated wiht car buying.

Tingliu

Dec 9, 2010

I was looking for a new car on the internet and sent out request for quote to several dealers. This dealer was the first one contacted me not only via email but also through phone. The salesman Doug gave me detailed price quote and the best offer as well. From the initial contact through driving the new car out of the dealer, we had great experience overall. This is our third BMW, first time in this dealer and the best experience. We will be considering to get our next car from this dealer.

bslockley

Nov 30, 2010

I had a great buying and overall experience with Preston BMW. I spoke with Al Schwartz prior to coming over and he was able to give me several options that fit what we were looking for. My wife and I drove over and ended up purchasing and driving home a great pre-owned BMW that afternoon. The salesman Al Schwartz was friendly, knowledgable, and made the whole buying process comfortable and stress free. The entire dealership was very easy to work with and a first class operation. I would definitley recommend them to any of my friends.

hknighto

Nov 21, 2010

Very honest and helpful. We were coming from a long ways away and our salesperson (Al Schwartz) took detailed pictures of certain spots on the vehicle and emailed them to us directly. The individuals at the dealership seemed to work well together as a team. Our salesperson was also willing to extend his working hours in order to accommodate our schedule coming in from out of town to buy the Certified Pre-Owned BMW.

starr1115

Nov 13, 2010

This dealer was a true pleasure to work with in every phase of service. If I were to buy another car, I would surely return to Preston's. I will gladly recommend anyone directly to them. It was also well worth going from PA to Ohio for the business of buying my car.

rbishop75

Nov 10, 2010

I had a great experience at Prestons buying my used BMW. I went to buy a used car. They told me exactly what would need since i was buying it as is. They never tired to sell me something I did not want. It was refreshing to go to a dealership and work with a staff that wanted to sell me a car even if it was a used as is model. This is the first car I bought since 8/06 and it was great to work with a staff that wanted my business but was not over the top with pressuring us to buy "today". Whether you are buying new or used i would highly recommend Preston's. The experience will be great.

anubus

Nov 7, 2010

I emailed Preston BMW with the specs I wanted and Doug replied the next day with the invoice price and their price for ordering the 2011 335xi w/ the M Sport package with the unique blue exterior, which I wanted. Drove 1.5 hrs to see Doug on a late Mon evening and we got down to business. After talking about the price for less than 5 minutes, they beat their competitors and I had a signed order within 30 minutes. Came back in 5 weeks to sign the papers once the car had arrived. Being new to the area and single, he had the car delivered to my apartment that very evening. The car was waiting for me once I got home; I was so excited. Preston BMW and Doug Rice gave excellent professional service without any hassle. Highly recommended!

davehayslett

Nov 6, 2010

Really great pricing, and very friendly people at Preston. I have already recommended Preston to a friend who was shopping for a car, and have told others about my purchase. David Brown, Scott, and Todd and others were more than happy to go out of the way to help me. I will definitely be using the FREE car washes they offered there on site at Preston.

jhooks

Nov 5, 2010

Our first contact was made through Preston's website. They were prompt in replying, and in providing whatever information we needed to determine if the vehicle was something that we wanted to investigate further. An appointment was made, and upon arrival we were treated very courteously. We test drove the vehicle, and found that it suited our needs. The amount given for our trade was acceptable, given the number of miles that it had at the time. Overall, we were quite satisfied with the experience.

amchamp11

Sep 27, 2010

Recently purchased Certified 528xi at Preston. Could not have had a better buying experience anywhere! After looking for a Certified used 5 series at all the BMW dealers in NE Ohio, I purchased from Preston. Reason was the way they treat customers, far surpassing what I experienced at the other dealerships. Al Schwartz was fair, honest, and eager to get me the right deal. I would recommend Preston, and Al Schwartz in particular, extremely high to anyone considering a BMW purchase.

timsterk

Aug 4, 2010

It was by far the best car buying experience ever! A drive all the way from New York was well worth it. The dealership stayed open long after closing hours- professional, no pressure and spoke to me with honesty and were straight forward- never felt like they were playing games with me. The final deal was fair and equitable- after doing your homework - you will find Preston BMW is by far the best! The interaction with the sales person - Doug Rice- proved to be outstanding - a name I will always remember and refer to often when ever given the chance. Great job- and a pleasure doing business with all of you. - Tim K.

jstanfi1

May 13, 2010

Fantastic service and a great deal to boot. I live more than six hours away from this dealership, but found a 2006 Buick Lacrosse on their lot that I absolutely loved. Unfortunately, it was black, and I was kind of leaning towards silver, and another dealer about 60 miles from Preston BMW had a silver unit in stock. I drove six hours to see the silver car only to find major shortcomings that weren't as advertised. I called Dave only 15 minutes before Preston BMW's closing time and he gracious agreed to stay and wait on me, along with a finance guy, and we didn't even arrive until 45 minutes after the dealership closed. All in all, Dave and Scott were there more than an hour and a half past close just to sell me an under $10k used car. Not only was the car everything Dave claimed and more, but it made it nearly 500 miles back home with no issues, and my mechanic locally was pleased with the condition of the car. Dave even called to follow up! I'm not promising I'll drive six hours back over to buy another car, but if they had a car on the lot I was interested in, I wouldn't hesitate to make the return trip. Excellent deal!