Price Ford of Turlock reviews

Edge Girl

Mar 21, 2016

I came to Ford thinking there is no way I will be approved for financing. I was and I received the car that I really wanted a Ford Edge. The staff was very nice and respectful they worked with my on my situation and helped me get into a car, and I will always come back if I am looking into another car.

Peter Adamo

Mar 21, 2016

Service was done in a timely manner. Magazines could have been a bit more varied.

Kenneth Jr Woerz

Feb 23, 2016

Very good service, great people from the service department, sales etc. the best dealership I have ever worked with. I can't say enough about this Dealership.

Debbie Moffett

Feb 19, 2016

This service department is amazing!We travel a long distance to take our transit here due to excellent customer service!We get personal attention with no delay to other customers!I would give all personnel a "10" in customer service!I have seen the employees treat all customers the same as me!Thank youDebbie

Christopher Bialach

Feb 16, 2016

Service manager was great! He had me ride with one of the techs so he could experience my issue. The tech himself was friendly and he was able to diagnose my issue as well as correct the issue. I got my truck back the same day with complimentary hitch cover and multi point inspection. I Would recommend Price Ford Turlock!!

Gustavo Calderon

Feb 15, 2016

Love dealing with Joel! Price ford service is second to none. That's why we know our used truck was properly inspected before we bought it.

Janet Hernandez

Feb 7, 2016

It would be nice for the staff to review the point expection summary with you before you leave your car service appointment. I might not understand everything on the summary.

Tony Aguiar

Feb 2, 2016

2016 Explorer (wifes car), hatch mechanism was faulty trigering codes and setting off the alarm. The latch was replaced and so far so good. Vehicle was purchased in the Bay area so I was pleased with Price's service department willingness to repair the vehicle under warranty.

Joshua Dysart

Jan 26, 2016

I bought a 2008 ford f250 diesel. the service was great and josh was very helpful and i enjoyed it a lot

Vince Gonzales-DeBow

Jan 18, 2016

Patches Ford had always taken great care of me and my 2002 Ford F150 truck for many years. This was my first visit to Price Ford and I received the same great service. While I was there having the truck serviced I began looking for a newer used Ford Edge. Homer helped me find the best vehicle for my needs. I purchase a 2013 Ford Edge a few days later. Well Done! I definitely will continue to have my truck and Edge serviced at Price Ford.Thank you,

Charles Mckenna

Jan 12, 2016

I had my 2010 Ranger serviced. 30,000 check plus new battery and new water pump (it was making noises). My only complaint is the price. On the one hand dealerships tend to charge more for maintenance and parts than elsewhere. On the other hand dealerships tend to know their vehicles better than others.All in all a good job.Thanks.

John Evans

Jan 2, 2016

The service was good. I was taken back to my house and picked back up byu the shuttle.

Rick Kindle

Dec 31, 2015

I made a appointment for service and you accommodated my time and service..Everything went fine..Thank you for the great service.

Kenneth Gomes

Dec 29, 2015

Have never had any problems. Nice they have shuttle service.

Tricia Hoobyar

Dec 22, 2015

My husband and I recently bought a 2016 Ford Explorer and we were very pleased with the service at Price FORD. The entire Ford team at Price Ford helped me find the exact model that we were looking for. A huge thank you to: Homer, Sam and Richard!!!! You are amazing and I am LOVING our new car!!!!!

Deborah Wellman

Dec 18, 2015

Ford Fusion Energi. Service was excellent. Staff was very helpful.

Eric Heidman

Dec 15, 2015

The service team was prompt and courteous. The service on my vehicle was performed to my expectations

Linda Weaver

Dec 11, 2015

Curteous and friendly and took my car right away. I had an 8:30 appointment and I appreciate the promptness.

Roger Williams

Dec 8, 2015

I like that Price is at least giving partial relief to the customers who were promised free oil changes for life.

Henson Christie L

Dec 5, 2015

Every member of your staff that I came into contact with was friendly and polite and helpful.

Carlton Purcell

Dec 4, 2015

The service was very good. The service representative, John Kowtko, was very professional and helpful. He covered everything that was done to my car. He was very polite and informative.

Lee Henry

Dec 1, 2015

Shopped the area and happily found a good sized inventory for the vehicle I was looking for.... in the end the truck was found at another dealer and transferred ...no problems

Michael Speltz

Dec 1, 2015

Oil change and rotate tires. Checked brakes. All ok. Very friendly staff.

William Dufresne

Dec 1, 2015

I have a 2003 F150 with 105,000 miles. This visit was my first minor repair regarding the powertrain. I'm so please owning a Ford and the cost of ownership has been excellent over the past 12 years. Price Ford has been great to work with, many of the former Patchett employees still work for the new owners. From the service advisors to the courtesy ride, the employees did a great job! I will continue to choose my local Ford dealer over all repair shops for repairs. I have now come to appreciate them using genuine Ford replacement parts.

Jack Campidonica

Nov 30, 2015

Good service. Professional staff. Courteous. I have no complaints with this visit. My needs were taken care of professionaly.

Thomas Crawford

Nov 29, 2015

No pressure to buy, offered up the normal add ons but when I said no that was it. On a previous auto buy I had logistic problems so the car was delivered to my home. I told them I had the same difficulties but no offer to help resulted in a $75.00 cab ride to pick up the car. Even with that I would definitely deal with this crew again.

Frank Cardoso

Nov 27, 2015

We had shopped around for trucks prior to visiting Price Ford. When we met Homer at Price not only did he find us the perfect truck but he was able to get us the deal we wanted. It was a great experience working with Homer and we will definitely recommend him and Price Ford.

Nicholas Patterson

Nov 27, 2015

As you have elected to not hold up to the promise of free oil changes for life we will use the next four free and then go elsewhere when we purchase our next automobile. When you make a commitment to a customer you should keep it.

Megan Smedley

Nov 24, 2015

The service was great and will definitely be going back for any service I need done with my car.

Christopher Beassie

Nov 21, 2015

2015 Ford Exploree, Yes it was while the company was still Pattchet's. Second great car bought there because of the people and the oil changes for life. Not happy about that being taken away. It's what made Ford different than others!

Earl & Judy Miller

Nov 20, 2015

BRYAN WHETSTONE WAS OUTSTANDING. HE TOOK CARE OF OUR CONCERN AND FOLLOWED UP.

Mary Ann Duffy

Nov 19, 2015

Excellent service on emergency basis. Battery died and was replaced within hours. Good for me because I had to work that night. Appreciate valet service.

Tommy Butler & Mary Butler

Nov 18, 2015

It was great, got us into a truck we could afford where other dealers were just looking for a sale and really didn't matter if I could afford it or not. I bought a 2015 ford f150 sport crew cab I love it this is my second ford I have bought from Turlock ford and my first brand new one so, so excited the people are awesome and so willing to work with us and a payment I was happy with and that is not easy!! Thank you so much Joe and Peter I will definitely recommend any one looking for a car to go to Price Ford:) Mary Butler

Shannon Sparks

Nov 17, 2015

Very professional and accommodating .. Service Department is top notch

Penny Peters

Nov 16, 2015

What a great experience. This is my 2nd Ford Fusion Energi. I love it!

Emmanuel Gomez

Nov 15, 2015

During the buying process your service was excellent, however at the end of my purchase i asked for a bed liner and was given a price i agreed and asked to use my Costco coupon up front but when i tried to use it after the bed liner was installed you did not honor it that made me feel bad,not because of the price but because if it was not going to be honored you should have let me know before it was installed, other than that it was my best experience buying a new vehicle.

Robert Johnson

Nov 15, 2015

FACILITY FULL OF FLIES SERVICE WAS GOOD, THEY DID NOT HAVE THE BATERY I N STOCK NOR DID THEY MAKE SUGGESTIONS ON WERE TO GET ONE. THE CAR STALLED THEY WERE VERY NICE GOT ME STARTED AND I PURCHASE THE BATTERY ESLEWHERE

Christopher Bialach

Nov 10, 2015

Purchased an F150 from Price. They worked with me to get what I wanted.

Martin Hildebrandt

Nov 10, 2015

Service excellent. Staff helpful. Service excellent. Staff helpful.

Ralph Ramirez

Nov 10, 2015

We had a few questions about but they were resolved and we appreciated the time spent with us.

Cynthia Shaw

Nov 9, 2015

Service was great. All questions asked were answered The sales associate was very courteous and friendly. He was knowledgeable about the vehicle. All processes were easy and went smoothly. I would definitely purchase another vehicle from Price Ford!

Lori Albertoni

Nov 6, 2015

George was great. He helped us from the beginning with all the questions we had. George followed through with everything he said. I needed to think about the purchase and do some research and George encouraged that as well. He made sure we were getting the right vehicle for our needs. Thank you George! You did all the work for us :-)

Leonard Frisk

Nov 5, 2015

there were marks left on my wheels from the new wheel alinment tool and i asked if it could be fixed it was taken care of the next day . Thank You

Scott Lawrance

Nov 5, 2015

I bought a 2015 f-150 super crew 4wd on 11/1. I called ahead, spoke to Dylan, and when I arrived the truck had been brought up front and was waiting for me. Dylan greeted me, we went for a test drive and began the purchase. I appreciated that Dylan listened to what I wanted and did not want regarding terms, pricing, and add ons. Richard was helpful beating my credit union's already low interest rate, and was polite and efficient getting the paperwork completed. Overall this was the best car buying experience that I've ever had. I would not buy a ford anywhere else.

Amanda Garcia

Nov 4, 2015

Everyone I interacted with were friendly and helpful. The recall didn't solve my problem the way it was said it would, and I'm still experiencing some problems. However, they did mention that they could happen and I would have to come back in.

Dennis Martin

Nov 4, 2015

We had a good experience with the service department. Problem fixed quickly.

Tim

Nov 3, 2015

They were easy to work with, this was a warranty repair and it was completed on time. One thing, not really an issue but could have been. Dropped my truck off Friday for troubleshooting as I was leaving town for a few days. My device advisor took a few days off and did not get warranty approval until the following Thursday. I don't know how they are structured but it seems like there is a gap in that area.

Pam Lenhert

Nov 2, 2015

I did not like the dirty footprint on my "biscuit" colored floormat. The paper mat must have slid or someone was not careful.

Jack Nyce

Oct 31, 2015

Price has had a great and professional staff that tries very hard to advocate for the customer. Great people make a great place.

Carmelita Ferreira

Oct 30, 2015

We brought in our 2002 Eddie Bauer Expedition for an oil change. The service advisor, NickEddy advised us that the dealership is now under new management. He also informed us that the new management will honor five free oil changesand the previous lifetime plan for free oil changes is no longer be available. The service provided to us was excellent.

Kirk Edwards

Oct 28, 2015

My visit to Price Ford's service dept. was handled professionally as usual. I will be back.

Rickey Tamsett

Oct 28, 2015

I purchased an F150 and was very pleased with my purchase. The staff at Price Ford was very helpful with making the purchase happen for me. I would recommend this deal to anyone.

E Hawks

Oct 27, 2015

I have dealt with many people in customer service. I am always impressed with how courteous the service team is. From the hello when I walk in the door, to the smile when I leave, it is always pleasant. I really enjoy the new coffee station with hot tea also. It has been a nice addition. While I do not enjoy having to take my car in, Nick-Eddy and his professional coworkers in service and parts make it a lot better.

Andrew Foster

Oct 16, 2015

Excellent service. Friendly, on time, and good communication.

Atorina Ganja

Oct 16, 2015

Very professional and helpful staff. The mechanics do a great job. I always feel comfortable having them work on my car.

Ronald Mendoza

Oct 16, 2015

We purchased a 2015 Escape from Patchetts Ford. Price took over the dealership about a month later. We are unhappy that Price Ford wouldn't honor the lifetime oil changes that was offered by dealership. We would have bought from Heritage Ford if we would have know. When I took my Escape in because of a factory recall and a seat problem was greeted by a not so friendly service writer. We live out of town and were promised a vehicle to use during repairs, but the service writer said that don't have loaners. Jarrad the service manager took care of the problem. The recall and seat repair work was done quickly and I was very satisfied with the service.

William Houchins

Oct 16, 2015

Service department staff friendly, knowledgeable. My car is completed quickly and the waiting area is pleasant, comfortable.

Fernanda Cabral

Oct 13, 2015

My service person was great to work with and let me know all that was needed to do.

Steven Vidal

Oct 13, 2015

The Folks at Price Ford assisted me to the best of their abilities. Joe and the others did a great job in helping me get the car I wanted. I do look forward to doing business with Price Ford in the future. Thank you.

Don Tetrick

Oct 12, 2015

the service was fast and completely first class. let us know what they were going to do and what was wrong to begin with. Thanks very much for being such a first class group of people,

Edward Needham

Oct 12, 2015

again communication from the sales department is lacking. I was told it would only take about 30 minutes to complete the repair to my newly purchased car but it took over 2 hours..

Jeremy Damas

Oct 12, 2015

Sales team very helpful, no pressure, listen to wants, delivered as promised

Jacquelyn Forte

Oct 7, 2015

Great service. Great quality. Great atmosphere. Great place!

Owner of 2010 Ford Fusion Hybrid

Oct 7, 2015

The staff was pleasant and was able to schedule an appointment for the following day. Maintenance services were done in a timely manner. Thank You!

Patricia Elker

Oct 4, 2015

I just took my 2013 focus in for a recall matter and it was handled fast and to my satisfaction.

Carol Elliott

Oct 3, 2015

Couldn't start MKX after grocery shopping!......Called and was told it sounded like a dead battery, advised to have it jumped and drive directly to dealership.......I did that and they replaced battery and sent me on my way within an hour!

Robert Thurman

Sep 29, 2015

I came in because I was experiencing some shimmying in the front end when I would have to stop quickly at highway speeds. I had a good experience in July with Bryan Whetstone as my Service Adviser, so I asked for him again. He was very helpful again. The car had to be in the shop for most of the day, so I got a ride in your courtesy car home, and Bryan called in mid-afternoon to say the car was ready, somewhat sooner than I had expected. The courtesy car picked me up right away, and I was back in my car in good time that afternoon. Very satisfied with the service I received.

Carlos Cordeiro

Sep 28, 2015

Good experience. Would visit again. Most staff same as pat hers ford which was good.

Carlos Faria

Sep 25, 2015

I was shocked to hear that we no longer have complementary oil changes. I understand we have 5 given by Price Ford, but that was one of the reasons for buying a car at Patchetts. That was one of the big reasons we referred friends and family.

Scott Weidman

Sep 25, 2015

Everyone in the service department made my recent experience most pleasant. Great group of people :)

Sheila

Sep 25, 2015

Our car lost it's air conditioning so our experience was with the parts and repairs dept. Everyone was very helpful, the work was done quickly and I only had to rent a car for 3 days!

Mary Werner

Sep 21, 2015

The Salesman was extremely helpful in getting me a good deal. He didn't pressure me. That's a plus in my book.

Cynthia Boster

Sep 20, 2015

our salesman Manny went the extra mile for us, we really like the escape the only thing is we don't have a owners mannuel for the escape which we asked to be put in the mail and don't have it yet

Debra Meyers

Sep 20, 2015

Came in for oil change. Nickeddy was very helpful. In and out in a little over an hour. Always very professional. One note: they need a TV in the waiting room to help pass the time. The mags are pretty dated.

Karla Foiada

Sep 14, 2015

My 2015 Ford explorer was serviced and the staff was very helpful and friendly. I was impressed by how quickly the car was ready. Thank you.

Lonnie Vickery

Sep 12, 2015

We purchased a new Ford Edge Titanium. The service was excellent and the staff was very helpful and professional.

Angel Guttierez

Sep 11, 2015

The only problem was with the reservation system, to schedule a service appointment, didn't work, then I started a message conversation to tell them about it, was friday night and wanted a service on saturday, they told me somebody will call me asap. They called next week on tuesday. I called the saturday morning that I wanted, they told me to go at 12:30pm, so I was there at that time, and the service was fast. I think you should be loosing a lot of customers for those exactly same details I explain above.

Tiffany Boyd

Sep 10, 2015

My trips to this ford dealer have been excellent. The staff actually listens to what I am telling them that's wrong and they do a wonderful job fixing the problem in my car all these men and women down here are very helpful. Huge shout out to the service team and service manager who take pride in what they do so their customers feel valued THANK YOU GUYS!!! -Tiffany Boyd-

Lorene Brink

Sep 7, 2015

We've purchased 2 brand new cars from Patchetts, with free oil changes as long as we have the cars. Your service center is the only service center that has ever touched our cars. Very disappointed that you've decided not to continue honoring that great perk! Might look else where for our next car purchase.

Reg Smith

Sep 6, 2015

We originally bought our Ford from Patchett's which came with oil changes as long as we own the car. You had my wife sign a document stating you were not responsible for Patchett's representation but you would agree to 5 more free oil changes. My attorney states that was a "misdirect" on your part. With the purchase of Patchett's you assumed the implied contracts. I will be buying a pickup a year from now and we can talk then.

Jaime Padilla

Sep 4, 2015

I purchased a 2015 Ford Explorer and it needed a quick service. The service department was so friendly and really helpful. Definitely I am coming back when I need more services on my Explorer.

Douglas Reed

Sep 3, 2015

The Service Department at Price Ford in Turlock did and exceptional job at customer service and repair of our vehicle. David was very helpful in explaining our service options as well as providing details of the service when we picked up our vehicle. One Word defines Price Ford's service department, Excellent!Thanks for the Great Work!

Arthur Rendon

Sep 1, 2015

Very quick service and was able to make the buying process fast and smooth. They were also very good at explaining things to a first time buyer.

Evelyn Dalton

Aug 31, 2015

I love the treatment and friendliness of the your place. This is what makes me come back each time. The Ford Fivehundred has been a really good vehicle and the service on the vehicle is top of the class. Keep up the excellent work.

John Brescia

Aug 31, 2015

We bought a Ford Edge last Saturday. We love the car. We have to study a bit to learn how to use all the equipment. The salesman, Homer, did a good job. He knew his stuff! We went to a Ford dealership in our hometown and they weren't close to the same caliber as Homer. We would definitely recommend Turlock Ford.

John Howarth

Aug 31, 2015

All went well, your rep was helpful and very polite and the work was good.

Sharon Stephens

Aug 31, 2015

The service manage was very nice and explained the new dealership policies. I had an appointment which the service people go right on. My vehicle was ready in about 30 minutes but I waited an additional 15 minutes to be checked out.

Ronald Rogers

Aug 29, 2015

my experience was very good. the service staff were very professional from my call to set up the appt. thru the finish.my car was even returned washed.i look forward to doing more business there.

Victoria Mckim

Aug 28, 2015

I appreciated the promptness and handling of my vehicles oil change. A free alignment test was given, which I felt was a great option. Everyone was friendly and professional.

Javier Leon

Aug 26, 2015

Really nice people helped me on what I needed and got out quick.

Ken Dendy

Aug 26, 2015

Service was excellent. All work was completed in a timely manner. The complementary front alignment offered was an excellent idea - more service for the money.

Mick Morgan

Aug 26, 2015

I had recently moved to CA from PA and my 2010 F-150, 5.4L V8 needed an oil change. As I did while living in PA, I took the vehicle to the dealership that I bought it from. So I took the vehicle to the local Ford dealership.I thought that it was like any initial visit that you have with any type of specialist; doctor, dentist, car dealership, etc.. On your initial visit you go to get an oil change, low and behold there is an alignment machine for you to run your car through for free, before the requested appointment. Guess what? Your car is out of alignment. Imagine that. Then during your oil change, the attendant doing the requested work, finds that the trucks exhaust manifold has a hole in it, which cost nearly $80 for the "attendant" to take the extra step to look in to the request that I had made. It doesn't surprise me that they find the problem. I requested they take a look at the noise on the on the driver's side as well as the passenger side. I asked that the attendant look in to it, but then the service desk person informs me that to fix the problem it will cost me nearly $1,200.00. My chin hit the floor.Well, due to this experience, I looked into a second opinion and I found a reputable mechanic that assessed the situation stated by Price Ford and I will have the work required done at this second opinion provider. Yes the exhaust manifold does need to be fixed, but the estimated price for doing so is half of what was quoted to me by Price Ford. I don't believe that I'll be going back to Price for any future services.

Sarah Schraeder

Aug 26, 2015

They do it all - from dealing with the lender to the DMV paperwork. It made my car buying experience very easy!

Leonard and Dawn King

Aug 25, 2015

Your facility and people were wonderful, what I didn't like was when I was told that price ford will not honor my original agreement of unlimited oil changes for the life of the car as long as I owned it. This was definitely one of the reasons I bought from Patchetts.

Martha Garcia

Aug 25, 2015

The service deparment staff was very helpful ....I have no complaints .... they have always been professional.

Charles Allen

Aug 24, 2015

Quick, easy, people are friendly. Will keep going here as long as my free oil changes are not expired

Harold Barnett

Aug 24, 2015

The my Ford sync still has problems. Not sure if it has to do with our telephones. Voice command issues still occur across the board with all devices such as Sirius, navigation, climate and etc voice commands.Harold

Luis Campos

Aug 24, 2015

I purchased a 2015 Mustang Ecoboost. Extremely beautiful car. Service was great and the staff was beyond friendly and helpful.

Maria Speers

Aug 21, 2015

Everyone is always friendly and prompt. They make you feel comfortable while waiting and the seats are comfortable. The bathroom is always clean.

Robert Chambers

Aug 19, 2015

The service by Nick-Eddy was up to his usual high standard.

Gregory Hoover

Aug 16, 2015

Service on my Focus was very quick and complete, thanks.

Luke Medina

Aug 16, 2015

Thank you for a no hassle experience. The staff was very friendly and made the overall experience enjoyable.

Anne Mcdonough

Aug 13, 2015

The oil change and recall fix was fast and efficient!!! I thought I would have more time reading haha'!!

Atorina Ganja

Aug 13, 2015

Every employee was friendly and professional. I feel comfortable having them work on my car.

Barbara Edkin

Aug 13, 2015

After my old Ford died, the dealership found me a wonderful, lightly used, Mercury Milan. I have had it over a year now and it is perfect for our needs. The notifications when service is due are great, and not intrusive. The service staff are helpful and efficient, and I have never had a problem with any of the work done in the shop. The new owner's offer for first five lubes and oil change is most welcome, and the multi-point check done at the time makes this mechanically challenged person much more confident when I drive. My favorite service writer is Brian, although all the other gentlemen are also helpful. The atmosphere in the office is friendly (although I hate the deep plush chairs in the waiting room), and the restroom and waiting area are always very clean.

Courtney O

Aug 11, 2015

I just bought a 2014 Ford Focus Titanium, and I am so glad that my first car was purchased from Price! Homer was so helpful, he knew everything about each car that I was interested in, and was able to answer every single question above and beyond my expectations. I needed a car and was not exactly sure what I wanted, and Homer was patient with me and very informative about each vehicle. Homer and Peter both worked with me on getting a loan and an affordable monthly payment plan that is actually cheaper than I asked for! After all the paper work was finished, Jared explained what all the high-tech buttons and settings inside the car did, and I left the lot feeling comfortable and confident in my new car! I had a great experience with Price Ford and am so thankful for all the knowledgeable and welcoming representatives who helped me. I definitely recommend buying a car from Price!

Donald Deleray

Aug 10, 2015

We were surprise that the Patchett's ford life time warranties not being continued is somewhat concerning. This practice could have been a positive in the ability to retain the old clients. As I know that this was a factor in purchasing here, and now service that is always in your shop may not be there in time.

Lee

Aug 10, 2015

I have a Motor Home on a Mercedes Chassis and live in Ceres. It is nice knowing that I am able to take some where other then the Mercedes Dealer... Our service writer was excellent had great customer awareness as did Jerrod (whom I know outside of Price)

Leonard Schoene

Aug 10, 2015

Service was excellent and staff was professional. I would recommend your service to everybody.

Dennis Hartman

Aug 7, 2015

I felt the service was great. Helpful with out being pushy. I purchased an 2016 F250

Timothy Ficarelli

Aug 7, 2015

2015 Ford Fusion My stinking carpet came out again. So I'll be back in there to see what you guys can do

Joaquin Santos

Aug 3, 2015

We purchased an F150 Lariat. Very impressed with the truck. We actually looked at numerous vehicles and dealerships around the area. The service we received was great! Josh Lewis was an exceptional salesman. He was very nice, friendly and didn't push us into buying something we didn't really want. We are very happy with our truck and will recommend to everyone we know go see Price Ford of Turlock.

Maria C.

Aug 3, 2015

Wonderful staff, great service, I definitely recommend price Ford Turlock.

Samuel Canen

Aug 3, 2015

I was kept notified of issues with the car. In this case repair of the brakes.

Patricia Medina

Aug 2, 2015

Staff was able to inform me about change of ownership and changes impacting me. My car was serviced in timely manner. And I was provided with shuttle service

Andrew Foster

Jul 29, 2015

Service and staff were excellent, as usual. Only one (minor) point -- car wasn't washed after service. This was past practice, so not sure if it has been discontinued after change of ownership, or if it's due to the drought. Not a major issue for me.

Wayne Nan

Jul 29, 2015

The sales assistant was helpful and located the vehicle I was looking for.

Danielle Azevedo

Jul 26, 2015

work done in the time they estimated it would takenice waiting areaclean

James Raymond

Jul 26, 2015

Service was preformed in a timely manor, mechanic found a questionable gasket and called to let me know and I agreed that I would prefer it be changed.

Ian Lugliani

Jul 25, 2015

I shopped around at a lot of dealerships, Price Ford blew all of them out of the water with price and customer satisfaction, It was over a hour drive and well worth it. I hope Price Ford of Turlock is around for a long time because unlike other dealerships they care about their customers and want them to be happy, that says a lot these days at any business and starts with great leadership. Thank you.

Joshua Campbell

Jul 25, 2015

Purchased a used 06 Ford F-250. Had a great experience all of the staff was extremely helpful!

Reyes Castillo

Jul 23, 2015

The staff was very friendly. The price was decent and I am one happy camper with my purchase!

Jennifer Mcgladrey

Jul 19, 2015

Great experience. Fast process and easy training on new car and equipment.

Cynthia Fox

Jul 18, 2015

I purchased my truck from Patchetts Ford (now Price Ford). I get my oil changes there because they were part of the sale with Patchetts. Once I've completed the 5 Price is offering I will find somewhere closer to meet my servicing needs. I do not live in Turlock. As for the staff I appreciate the way Paul handles customer service. He is friendly, kind and knowledgable. I've always enjoyed my experience when he helps me.

Lucinda Douglass

Jul 18, 2015

We were not happy with the news that our "lifetime" service has been suspended because you are the new owners. This is not a good first impression with your company and we are not left with a good feeling about the service we will receive in the future. Yes, you are providing us with a "goodwill" 5 services, but, frankly, the only goodwill to be felt will be to your company. We are sorry that Price Ford doesn't consider their current customers as valuable enough to honor a previous agreement. Hope you are happy with your results, but we will not be recommending your company to anyone.

Lucy Avila

Jul 18, 2015

Love that they are open on the weekends & are fast with the oil changes

Valued Customer

Jul 17, 2015

I'm from out of state ... Texas. My vehicle needed it's oil change and I called the dealership. They set me up for an appointment for the next day! Wow! I was greeted by the staff and my truck was done quickly so I could go on my way!!!

Martin Hildebrandt

Jul 16, 2015

Staff very helpful. Shuttle great. All in all very happy.

Mark Poeschl

Jul 15, 2015

We received excellent service. From the point of dropping off the car to keeping us updated on the service progress. When we arrived for pick up it was fast service We were overall pleased with the service we received.

Sharon Hall

Jul 14, 2015

I purchased my 2011 Mustang at Patchett's Ford. The Price Ford staff is just as pleasant and the service the same high quality. There are closer Ford dealerships in Modesto, thus my reservation in recommending this dealership 100%.

William Shipley

Jul 14, 2015

I purchased a 2015 Ford Mustang and I couldn't be happier. Its smooth and beautiful. Pierre was great through the process with tips and info. A great experience for my first car. Five stars!!!!!

Mac

Jul 13, 2015

Great experience! Sales people very knowledgable and helpful. The internet sales person was great to work with.

Carol Wright

Jul 10, 2015

Good experience with checking in and out personnel. Time taken to do oil change also excellent. Sad to hear that I only have four more "lifetime" oil changes left!

Judy Sweeten

Jul 9, 2015

I was very disappointed that the dealership had been sold especially when the service dept had me sign a paper that he had told me about the sale. Then to inform me that I had 5 free oil changes left and that my "free oil changes for as long as I own my vehichle" is no longer valid. It was a huge selling point and customer service to have my oil changed at the dealership and what I expected when I signed my contract with Patchetts. I feel PriceFord is letting me down by not honoring the contract. At this point I have no reason to buy "local". Judy Sweeten

Elizabeth Anaya

Jul 8, 2015

Service department was great. Went in for an oil change and they checked my brakes for me too. Found out I needed new front brake pads and they were able to get it all done timely! Thank you I'll be back again!

John Avila

Jul 7, 2015

I took my wife's vehicle in on a Saturday for an oil change. My service adviser was Bryan W. He did a great job of going over all the steps of the multi-point inspection as well as provide me a reasonable timeline for my services to be complete. My car services were completed earlier than expected which helped me get on my way quicker. Great Service!

James Davis

Jul 6, 2015

New Policy on Oil Free for life of carUpset XXXXXXXX

Karen Mccabe

Jul 6, 2015

Homer was most helpful in assisting us parking to the showroom with my disability ..All personal were most friendly..

Suzanne Greenwood

Jul 6, 2015

My car is a 2007 Ford Focus. I have had a pretty good experience as a whole. I love the nice man who drives the shuttle back and forth (very friendly). I didn't have to wait long to have my car serviced so that was great also.My biggest complaint not only with me but some of my friends who have also purchased their autos with you is the change of the lifetime service contract. That was one of the reasons that I purchased my car there !! It really means a lot to a woman !! Now it's like changing horses in the middle of the stream !! I don't think it is right at all to change that contract !! It just isn't right even with five oil changes in the future. That is not what we bargained for !! It makes me wonder just how ethical Price is going to be !!! I have my questions now ! Just saying...... :(Sincerely,Suzanne Greenwood

Michael Sturdivan

Jul 5, 2015

Service was great, staff was courteous and helpful.

Thomas Maxwell

Jul 5, 2015

Service was excellent; however, its too bad you'er not continuing to honor the complimentary free service that was promised me when I purchased the car.

Ernesto Alvarado

Jul 3, 2015

I have had my focus serviced at Patchett's twice and at Price's once. All three experiences were great. I have A 2014 Ford focus with about 10,000 miles. I was very disappointed to learn that I will not be able to take advantage of the free oil changes for life. I understand that the dealership is under new ownership and is under no obligation to honor that contract. However, honoring that contract would have done more to encourage me to start using Price Ford as my exclusive service dept for all my vehicles. ( I own 6)

Steven Caplinger

Jul 3, 2015

I purchased a 2015 Explorer from Josh who was helpful and kept to his word on pricing and features. I also dealt with Richard in financing who was not heavy handed like many other finance managers and processed the purchase efficiently. I would recommend Price Ford for the lowest pricing and the best service. I drove 90 miles to the dealership passing several other Ford dealers including one just a few miles from my home. I believe I saved at least $1500 over their best offers without the haste of haggling.

Katrina Griffith

Jul 1, 2015

I'm a little sad that I don't have lifetime oil changes any more. I feel like the new dealer should have honored that. They said my tires were perfect and a day later my tire pressure light came on.

Valued Customer

Jun 30, 2015

Great staff. Family friendly environment. Went in for an oil change, and left feeling good.

Brant Draper

Jun 29, 2015

F350. I have only had one experience with Price. It went well as the staff was qutie helpful and service perfomed correctly. (Oil change and check engion light.)

John Blattler

Jun 29, 2015

Price Ford has a great service staff, courteous, and helpful. Service was great and completed on time.

Sam Burgess

Jun 29, 2015

Only disappointment is the lifetime service will no longer be honored, pretty disappointing considering that's why we bought the truck at this dealership. The purchase price was no better than anywhere else, we have no reason to make next purchase at this dealership.

Michelle Thompson

Jun 26, 2015

Fantastic and efficient service. Customer service was very personable and my car was finished in a timely manner

Victor Roman

Jun 26, 2015

Nice way to treat people and fast on return of vehicles

Jose Najera

Jun 25, 2015

F150 best servise I ever had the staff was very helpful

Eric Lasalle

Jun 23, 2015

Everyone was helpful at my service appointment......

Eldun Brewster

Jun 22, 2015

Great service, knowlegable service writers with personal care for clients.

William Houchins

Jun 22, 2015

I loved the service as the people that work there are the same as when I purchased car. VERY UPSET however, that my oil change plan is NOT being honored in it's entirety due to change in ownership. It is still a Ford and one of the reasons I purchased a 2nd vehicle from this location in same year. This will make me reconsider where and what brand of vehicle when it comes time to make another purchase or recommend a place to family and friends. Very short sighted on new ownerships part to absorb those contracts as they were written to build loyalty to the new dealership brand with existing customers, especially when their will be other service needs for vehicle(s) that you will earn business from. Bad decision from a loyal customers viewpoint.

Robert Thurman

Jun 18, 2015

After I arrived at your Service Center, I was seen in a reasonable amount of time. The Service Representative was cordial and explained all that the mechanics would do on my car. The work was done in less time than I had been told, and the Service Rep. went through the print out of how the different systems on my car were doing. All in all, a satisfying experience.

Felix De La Torre

Jun 17, 2015

For all of us that got screwed by Patchetts Ford, we need to look into initiating a class action lawsuit for breach on the lifetime oil changes.

Jamie Poquette

Jun 17, 2015

We bought a 2014 Fusion almost 2 years ago. When I went in for my oil change I was informed that the free oil changes I receive because I bought my vehicle there are no longer going to be available now that Price ford are the new owners. It's upsetting to me that they would choose not to honor a contract that we had with Patchetts. We are due for our 30k maintenance, and we are starting to look for a truck for my husband, but after the 4 more oil changes they're "generously" giving me we will no longer take the Fusion there. We'll find somewhere else to have the maintenance done and purchase future vehicles.

Raymond Valdovino

Jun 17, 2015

Very helpful and great customer service each and every time I've come to get service on my vehicle

Mariaelena Vega

Jun 16, 2015

I knew what I wanted before coming onto lot so it made things go quickly. To sales people never underestimate the buyer by appearance or even if a woman comes out of her car without her purse doesn't mean she has the intent to buy

Scott and Laura Silva

Jun 16, 2015

Sales and Finance Staff gave us the best option for our budget and personal likes. Thank you very much!

Eric Heidman

Jun 15, 2015

Disappointed to learn that the lifetime oil changes will be phased out. This was a major factor in purchasing my vehicle from Patchetts.

Pam Lenhert

Jun 15, 2015

Service tech noted that the car had oil leaks. This is the same oil leaks (which is tiny) that supposedly was fixed 3 years ago when the oil pan gasket was changed. That stopped 99% of the drips. What gives that after 3 years I'm getting notified again? New owner?

Barbara Newton

Jun 12, 2015

That staff were all very helpful and friendly. The maintenance on my vehicle was and has always been top-notch.

George Wilverding

Jun 12, 2015

We are long time customers to Patchetts, has many others in the area. We return to them because of there service . We currently own 4 vehicles that we purchased from there. We loved the fact that oil changes where free. This gets costly since one of those is a diesel .Disappointed that, that service was reduced to 5.

Sonia Maldonado

Jun 12, 2015

It was great working with Joel. He was professional, courteous and was very helpful in this process.

Kraig T.

Jan 3, 2015

I can't say enough about the sales experience at Patchetts Ford. Josh was extremely patient, keeping in touch with me trying to find a new car within my budget. The price was super competitive and the approach was low pressure ( OK zero pressure ). The selection of models was enough to make me think bit about which color I should choose. Seriously, the advertised prices on the full website are no joke. I found that Josh was a straight shooter ,Peter was pleasant and straight forward in explaining the paper work. They have earned our future business.

Kraig T.

Jan 3, 2015

I can't say enough about the sales experience at Patchetts Ford. Josh was extremely patient, keeping in touch with me trying to find a new car within my budget. The price was super competitive and the approach was low pressure ( OK zero pressure ). The selection of models was enough to make me think bit about which color I should choose. Seriously, the advertised prices on the full website are no joke. I found that Josh was a straight shooter ,Peter was pleasant and straight forward in explaining the paper work.They have earned our future business.

Don J.

Sep 25, 2014

I tried to get them to fix the sprayer on the window washer three times never did work correctly after they where done. Also tried to get the heater fixed after I got a nose full of antifreeze from the defroster. They said nothing was wrong. And tried to intimidate Me instead of fixing the problem. I took it somewhere else and the heater core was changed. I was unhappy with this service department for the way they acted. I will not be back. I have driven these type of Ford for year.

eric

May 1, 2014

Great car, everyone was friendly. I was able to get in and out pretty easily. Josh my internet sales guy was great.

KK

Mar 30, 2014

Nice dealership. Curtious salesman. They did not have what I was looking for this time.

Ali

Mar 11, 2014

I was contacted by Josh almost immediately after I requested information on a f150. We set up an appointment for a couple of days later. When I arrived for my appointment another salesman then told me Josh was sick and couldn't make it. He then told me the truck I had set up a test drive for was sold! I was never notified by anyone that the vehicle was sold prior to my appointment. The salesman then tried to sell me a truck way out of my price range. I may have spent 10 minutes at the dealership. Waste of my time. At least tell someone the vehicle has been sold before they drive an hour for an appointment. I will not be coming back here.

Michael Mcmillen

Feb 21, 2014

While shopping for a new vehicle i was a little skeptical about going in to a dealer that i had never visited before. I was at ease and amazed at the customer service that i was provide with. The staff were very honest and really nice. After purchasing my new truck i have been back to service my vehicle and every experience has been great. Thank you to all the staff for their hard work.

FredH9

Jan 25, 2014

This review is long overdue but well deserved. I bought a Ford Explorer about one year ago and have been meaning to write this since. Believe it or not, I live about 300 miles from this dealership. The car trim, color and extras I was looking for was not available at the time at any dealership in California so I decided to order the car. After contacting many (and I mean many) dealerships I was really surprised that only two gave me straight answers with respect to what I was looking for and a reasonable price quote. I dealt with Josh Lewis who was prompt, friendly, and delivered on exactly what he promised. My wife still thinks I am crazy for driving 300 miles to pick up a car but I am happy with the price and service I received and I am glad I was able to give my business to Josh Lewis and Patchetts Ford.

Lizvannata

Jan 20, 2014

Excellent price, we researched and this was the best price in the State of CA. Josh Lewis was our salesperson. He gave us excellent service. If you want a great car buying experience you need to visit Patchetts Ford!

Matt

Jan 16, 2014

This was my second experience with Patchetts and in both cases Josh worked with me to get a deal done that was very satisfactory and most importantly was haggle free and timely. I can honestly say that I have mentioned his name specifically to anyone who has asked about my new F-150 in the two weeks since my purchase.

Martystang

Nov 10, 2013

The price advertised was exactly what we paid with no dealer games or "let me check with my manager" antics. The paperwork was mostly filled out when we got there. Josh the sales person was excellent as was the finance manager. All in all I would definitely recommend this dealership. This was probably the most hassle free car buying experience in a long time.

Jon Visalia Ca

Aug 30, 2013

I saw a used F250 ion Cars.com at Patchett's Ford in Turlock Ca. I used cars.com to contact them. Within 1 hour they had me prequalified for a great interest rate. I made the 2 hour drive from Visalia ca to Turlock ca and with in half an hour I was driving my 2012 F250 home. Best auto buying experience I have ever had. I would recommend cars.com to help locate the vehicle your are looking for. I would also recommend Patchetts ford. Their prices were good and you get free oil changes for life of vehicle. No mileage limit and It doesnt matter if its new or used. Jon G. Visalia Ca

Marie

Aug 14, 2013

I just want to take the time to thank all of the staff at Patchetts Ford for their dedication and commitment to excellence. I have taken my Ford time after time to have it service without any issues. The staff makes every effort to complete the job on time. I am a firm believer that sometimes you have to take the extra time to do the job right. I have no complaints and I will continue to bring my car to Patchetts Ford over and over. Thank you...Marie

Chevy guy bought a Ford

Aug 7, 2013

Great dealer to work with. Josh made the process of buying easy and pain free. Check them out for yourself

Carolyn L

Jul 15, 2013

We have been having our cars serviced at Patchetts Ford since we moved to this area. John Mier, Service Advisor, has helped me since about the first time I took my car to Patchetts Ford and he has always been very knowledgeable and helpful. As long as he is at Patchetts Ford, I will bring the car there for service. I don't see the people who do the work on the car but when I pick up the car, I never have any complaints about what has been done. Also the man who drives the van if a person needs a ride home or back to Patchetts is a very nice person. We also purchased a car from Patchetts Ford and the buying process was handled very well and we probably weren't the easiest of customers to please.

mckchrisl

Jul 15, 2013

Great customer service over the phone and in person! Would gladly refer anyone who's looking! Josh was great, made it easy and had a great experience!

Bryan and Kris

Jun 3, 2013

Found our "new" used vehicle on cars.com. We dealt w/ Josh, the internet sales manager. We drove 2 hours for the car we wanted. We couldn't have asked for a smoother transaction.

RonNewman

Jun 1, 2013

Great cars, great service, great prices and who cannot like oil changes for life Kudos to Josh and Jason

Steve M

May 26, 2013

Found dealership on Internet and looked through their on line sales inventory. I contacted the dealership on line and received a quick response to my email request. Contacted Josh L and set up an appointment with him to see vehicle. The experience was very pleasant dealing with them, they are very low pressure dealership. No haggling over price, it was one of the best car buying experiences I have had in years. I would definitely use them again and recommend them to a friend.

Jason R

May 8, 2013

Don't do it. These guys are your typical nightmare car dealers. The sales associate was very friendly, but it just seemed like they weren't in any hurry to sell a car. I was kept for hours to close a deal and they weren't willing to budge on anything. They kept trying to sell needless add-ons after repeatedly telling them no. I could hanlde those things, but they sold me a used F-150 from whose tow hitch had been smashed in by the previous owner. The dealer did not disclose this to me, nor did I see it when I purchased the truck because it wasn't noticeable until you got underneath the truck. When asked if they could help me out since this is something that should have come up under any proper inspection, I was informed by the dealer that there was "nothing they could do." The truck was sold "as-is." They "didn't know about it." Instead of offering to repair the hitch in their facility or cut me some slack on the price of the part, I just got the run around. They said, "well you didn't see it either." Right, I didn't. I'm the one foolishly trusting in their reputation to not pull shenanigans like this. The assembly is just $400. Now I have to go through all the hassle of going to get the part installed somewhere else and take the time off work to do it. It was the same thing on financing. I showed up with financing in hand and because of an error on their part, they wanted me to drive back to sign additional documents. I live two hours away. When asked if they could fax it to me, there was again, "nothing they could do." The lender whose money was actually being used had no problem e-mailing me the documents. But it was a total hassle and these guys weren't willing to work to make anything easier for me. If you've got a local ford dealership, try them out first. There is absolutely no reason to come to these guys first. You can get better deals elsewhere.

'Car -Nut'

Apr 10, 2013

I called a lot od dearlers in San Jose and had done word on my ford years ago at this dealership Patchets always was there if i needed help, if i had any questions and gave me there number whenti was going to buy again, i just trust them with the car i had, and wil trust them with the car i will get

Kaw

Mar 1, 2013

Bought a used 2012 ford van. Went to take delivery yesterday here's what I found. First van was never cleaned inside or out. Has no gas other than 1/8 tank. Only one set of keys and they told me I could go to parts and buy a set. Well should have been 2 sets, I had to get upset and threaten to stop payment to get some action. Then today I'm sitting at the service center because the speed indicator was broke when we picked it up. This is a nightmare place, do your homework and don't be trusting like I was you will get taken advantage of. Very disappointing to say the least.

AT

Feb 26, 2013

Thank you Jason H and Josh L for making it so quick and easy purchaseing a new F 350

RoyD

Feb 13, 2013

Patchetts ford dealership is OK. I purchased a used truck there. DO NOT PURCHASED there extended warranty thru there dealership. They will over inflate the price of the warranty. Once i found out they did that to me I went back to Patchetts to give them a chance and see if they would make it right and upgrade my warranty or refund some off my money, They said theres nothing they could do... Of course not, thats a big bonus check the finance guy and the sales guy get to split. And would have to give back. They charged me $2900 dollars for a 3 year 36,000 mile warranty. I could have purchased the EXACT same warranty from another Ford dealership online for around $1500. almost less than halve. Do yourself a favor and check into it. Just google ford ESP Warranty and check prices for yourself. Places like TROY FORD, Lombard Ford, Zeigler Ford, You will find there prices alot cheaper than patchetts ford. I'm sure you will think me for that, unless you just got extra money to throw away. In California you have 60 days to cancel and get a full refund. That's what I'm going to do and buy elsewhere. Please if you do buy from the dealership make sure you know what the warranty costs so you can bargain with them on the price, just don't assume there going to be fair in offering it to you at a certain price, cause trust me there not.Roy D

Jules

Jan 15, 2013

saw the car I wanted on cars .com called dealer within 2 mins of e-mail request I got a call went down was what I wanted..not to much hasstle or haggling set my price & got it ..had a problem at first with an ck tire pressure light & they couldnt fix but got it fixed ..happy with the whole process was mini painless

shannon

Jan 8, 2013

Ernie and Peter were great, very easy to work with, we purchased a 2012 jeep grand cherokee, had a qustion after purchase and recieved a quick and helpfull responce. Will definatly try and get to turlock for free filter and oil changes.(what a great purk). will also be sure and look at patchetts when were ready to purchase are next vehicle. made purchase easy and fun the way it should be when getting a car. Thank you.

Mr. Roldan

Dec 28, 2012

I started the buying process while I was stationed overseas in Germany, everything went extremely smooth. The customer service and buying process was extremely easy and I would recommend this dealership to anyone who is interested in buying a vehicle.

4ordguy

Dec 23, 2012

Just bought my 4th car from Patchett's due to my 3rd one getting totaled 3 weeks ago. This is my 3rd car with sales consultant Joel Calderon. If you are looking for a Ford, I highly recommend Patchett's and go see Joel.Their service department takes good care of you and when you buy a car there, you get free oil changes for the life of the car. Over time, that saves a lot of money.

Hickster

Nov 10, 2012

I was very please with the people that were involved with the purchase of my F250. I would highly recomend Patchetts Ford to anyone the is in the market for a new or used car or truck.

Happy With my new F-250

Nov 1, 2012

When it was time to buy a new truck the stress of dealerships had me looking for used until I saw the price for a new F-250 at Patchetts. Sent a request for quote and Josh got back to me immediately with no "Times running out" nonsense. We made the trip to test drive the truck, asked some questions and I told Josh I had to think about it. Josh said take my time and he kept in touch, not pestering, but being of assistance. I have had GM trucks for 30 years so buying the truck was a big change but the truck and Josh made the choice easy. No pressure, no hassle and no haggling for price. The right truck at a fair price with none of the drama that can come with buying.

Mike Bilodeau

Sep 24, 2012

I am a lifetime ford owner and had even previously bought a ford at a different dealership. So what could possibly be better then buying a new ford truck? The honest truth is buying ANY ford (new or used) from Patchetts Ford. I live over 8 hours away from this dealership yet within 12 hours of making contact with Josh i was on the road for a 16 hour straight round trip just to buy a truck from them when i live about 15 minutes from 2 ford dealerships. If this doesn't speak volumes to you about the kind of people here let me explain the biggest factor in my reasoning for driving 16 hours for a vehicle. Its all about customer care! In the past 7 days that ive owned this vehicle ive received better customer service then when i had my previous ford for almost 2 years. Josh gave me his personal phone line which i called and texted for almost 24 hours straight and he never missed a call or didn't respond to a text. There were a few minor details to finish up with my used truck and while i wasn't supposed to show up until wednesday night i drove 8 hours straight and ended up there tuesday afternoon. Even with having almost no notice Josh and the team at the dealership prepared all my documents and my truck and got me out of the lot in under 1 1/2 hours back on the road to my house. I can truly say that i have never had a better experience even buying groceries then when i bought a truck from Patchets Ford. If you are a serious buyer looking for a great price, this dealership is where you need to be, no matter the distance. As a final note this dealership offered me the best offer ive ever had on a trade in, i was literally shocked when i heard what he was willing to give me for my trade in and did not even make a counter offer it was that good. Please give them a try, i promise you the difference in a dealership is HERE.

mbkrew01

Sep 24, 2012

I am a lifetime ford owner and had even previously bought a ford at a different dealership. So what could possibly be better then buying a new ford truck? The honest truth is buying ANY ford (new or used) from Patchetts Ford. I live over 8 hours away from this dealership yet within 12 hours of making contact with Josh i was on the road for a 16 hour straight round trip just to buy a truck from them when i live about 15 minutes from 2 ford dealerships. If this doesn't speak volumes to you about the kind of people here let me explain the biggest factor in my reasoning for driving 16 hours for a vehicle. Its all about customer care! In the past 7 days that ive owned this vehicle ive received better customer service then when i had my previous ford for almost 2 years. Josh gave me his personal phone line which i called and texted for almost 24 hours straight and he never missed a call or didn't respond to a text. There were a few minor details to finish up with my used truck and while i wasn't supposed to show up until wednesday night i drove 8 hours straight and ended up there tuesday afternoon. Even with having almost no notice Josh and the team at the dealership prepared all my documents and my truck and got me out of the lot in under 1 1/2 hours back on the road to my house. I can truly say that i have never had a better experience even buying groceries then when i bought a truck from Patchets Ford. If you are a serious buyer looking for a great price, this dealership is where you need to be, no matter the distance. As a final note this dealership offered me the best offer ive ever had on a trade in, i was literally shocked when i heard what he was willing to give me for my trade in and did not even make a counter offer it was that good. Please give them a try, i promise you the difference in a dealership is HERE.

taxprep61

Sep 7, 2012

Excellent customer service, fixed right the first time, fixed on time, and they have bent over backwards to accomodate my needs. On two separate occassions they were not able to finish my car by closing, they shuttled me 35 miles to my home and then came back the next day and picked me up. I feel very confident of their service which was a driving force for me to purchase my second new vehicle from them this past April. I'm a very happy camper!

riviera1992

Jan 7, 2012

Here's my recent experience with Pachetts-Ford after only one week of ownership of a used minivan.email conversations starting with lastest reply.Sorry your having problems with your van. Unfortunately their would not be anything that Patchetts Ford could do to assist you.Sorry your having troubles, sincerely.Hugh ------------------------------------Hi there, I don't know if Joel mentioned the issues I'm having with my recent purchase that's why I'm forwarding these emails to you.1) Was there a second set of key/keyless opener for this van?2) Would you like me to ship the leaking A/C evaporator to you to prove I'm not lying?Hugh, I know I'm probably not very high on your priority list but I'm so disappointed right now, there's no word to describe it.All I know is this:(from your website)[For almost 100 years, Patchetts Ford has built its reputation on providing courteous, honest service. Our customers appreciate the way we do business, and they make sure to tell their friends and neighbors that Patchetts is the dealership that does things the right way.From Lifetime Oil Changes to our first-class selection of vehicles to our outstanding Parts and Service departments, Patchetts is the type of dealership you have been searching for. Ask your friends and neighbors about us and they will tell you Patchetts is the one dealership you need to visit if you want to see just how well a customer can and should be treated.]I'm not sure what can be done to make this whole thing better but maybe you can come up with something that would make me happy. I'm not rich here and if I'd known before hand about the A/C and tire situation, there's no way I would've made this purchase because I'm on a tight budget. I don't really care to discuss this over the phone as I might start crying or yell. Who knows?If I don't hear from you within a week, I'll just go ahead and go adjust my reviews as mentioned in previous email below.Hope you can give me some kind of good news,ThanksLynda GFrom: Lynda G To: joel2308atyahoo.com; salesdeptatpatchettsfor...; Subject: RE: 2003 town and country Sent: Thu, Jan 5, 2012 4:28:39 PM Hi Joel, got my van. Looks as good as the photos. Unfortunately I've became more and more disappointed by the day.I know I bought the van as is but I wasn't ready for this much repairs in my first week of ownership.See parts of our email conversation during negociation process below.excerpts:ME [I must assume that you're a reputable dealership and would not sell me that vehicle if there would be anything wrong with the transmission, wheel bearings, A/C evaporator or brake system.]YOU [I have been ranked in the top percentile in sales and customer service for Ford, in the western region. Patchetts Ford is a President Award Dealership. Furthermore, I have driven this van to make sure that you do not have any problems when you recieve it. Our mechanics have made sure that it passed our inspection.]Now, The good, the bad and the ugly:The good: Looks very good and smells nice.The bad:Non disclosure or mismatched tires. Ad shows photo of the one new tire in the back but the other side has a bad tire out of round and causes a knocking sound at low speed 15-20 mph. Very obvious and detectable by anybody driving this van.I can't find ANY matching brand in my area. I wanted to keep the new tire as my spare and buy two Toyo Eclipse to match the front but after hours of googling I found out that Eclipse are only sold by Les Schwab on the west coast. So now I'm forced to buy a matching set of four new tires.The ugly:I asked you to make sure the A/C system was good and did not smell bad (see conversation in bold) and your response was, well, read bolded part about your mechanics "inspection".I brought the van to MY mechanic about the A/C not blowing cold air and what do you know? The evaporator leaks. That's why there was no freeon in the system.Cost to fix: $1100 for the part, plus tax and installationIt was also low on steering fluid causing a howling sound but went away after filling up with proper fluid.It's mind bogling to me that your "President Award" winning dealership has such poor mechanics that do an oil change and don't make sure all other fluids are filled up.It's mind bogling to me that you said the van drove fine when I heard and felt the knocking sound right away.It's totally mind bogling to me that you would think I would've bought the van knowing the A/C system wasn't working perfectly. Obvious deal breaker for anybody.GoodbyeLynda G******

nothappyjan

Feb 13, 2011

Purchased a used vehicle.Had it for just short of two weeks and the whole cooling system sh*t itself! Radiator exploded at the seam of a hose connection, thermostat failed, hose connection stressed & cracked and at the hart of it, the water pump had exploded into several bits - water and coolant leaked everywhere!Tried to call the dealer, no answer - left message. Dealer called about 12-24hrs later, said that he will talk to his manager and call me back. 24-48hrs passed - no call returned. Called the dealer again and left another message for the dealer to return my call with an update from his manager - to date, the dealer has not returned my call. Had expected the dealer to be a little be more professional and call me back to fill me in on some information about the vehicle or simply to let me know that there wasn't anything they could do to assist me...nope, just simply ignored me.Thanks Patchetts Ford, Turlock CA.

2VetteOwner

Dec 18, 2009

Purchased '08 Honda Element SC with less than 16,000 miles at below wholesale price. Vehicle was missing factory tool kit (required for proper jack usage), one (1)factory immobilizer key, one (1) valet key, one (1) keyless remote & a gross 4 wheel misalignment - dealer refused to correct. It cost us approximately $400.00 to have it corrected by our local Honda dealer. We sent a demand letter to dealer for the cost incurred by us - no response from the dealer. Small claims court is our next step. The dealer is in Central California & we live in Southern California. We purchased because there were no new '09/'10 SC's with Navigation in Midnight Red/Root Beer Metallic at California Honda dealers and only one (1) other used '08 SC in California but at a higher price & with higher mileage.