Pride Kia reviews

Karen

Sep 26, 2016

Everyone was very friendly and helpful. My car was completed ahead of schedule so I was very pleased. They even washed my car for me after the oil change which I thought was a nice touch.

Jonn

Sep 24, 2016

I have bought three cars from pride Kia and have always had a great experience! the manager Mike goes out of his way to help meet the customers needs! The sales guys I dealt with (Micheal and Rob) both very helpful! Thank you all!!!!

Susan

Sep 20, 2016

THE STAFF WERE FRIENDLY AND HELPFUL AND I WAS SO HAPPY I COULD GET MY WORK DONE ON A SATURDAY AFTERNOON .....I WAS HAPPY I DIDNT HAVE TO BRING THE CAR IN BEFORE NOON AS IM NOT A MORNING PERSON.......OH AND THEY WASHED THE CAR WHEN THEY WERE DONE WHICH I THOUGHT WAS VERY NICE......

Caroline

Sep 18, 2016

Agent and service people were friendly and knowledgeable. The time it took to complete the service was within reason. Ms. Ciardi, the service department agent, was very personable and welcoming.

Jessica

Sep 5, 2016

Friendly and prompt service. The dealer made sure we were happy and satisfied with the vehicle. Marc has been a very helpful salesman.

Brian

Sep 1, 2016

We had an appointment and we were taken on time and work was done quickly. The staff is always friendly.

Geraldine

Sep 1, 2016

I'm always happy with Kia and the staff.. They are always pleasant... This is my 3rd Kia with them... I love my Kia optima

Linda

Aug 27, 2016

The people were friendly. I don't have a lot to say as I was not happy that they did not tell me this on the phone as they could have had they had more knowledge of how my Kia works. But this survey wants 20 words.

Catherine

Aug 22, 2016

Marco was awesome and he helped me find the perfect car for me. He listened to what I wanted out of a car financially and he helped me zone in on a great car

Frederick

Aug 21, 2016

courteous staff,,cleanliness of waiting lounge,prompt and efficient service,I have been doing business with PRIDE for over a decade. And I have always been treated well.

Jodi-Ann

Aug 19, 2016

David, who helped me listened to me and didn't make me feel like I was going to be taking advantage of. Actually he had my best interest

leasing customer.

Aug 17, 2016

Pleasant, upbeat and very satisfactory experience. Showroom atmosphere also positive and accommodating. thumbs up !

Blinky_k5

Aug 15, 2016

Great service from start t finish of sale, car was delivered as promised in excellent condition, Nielly was a wonderful help as was Mike The sales manager, Paul and Dave from the service department, overall everyone was happy to make me happy and comfortable for the time spent at the dealer. I would definitely purchase my next Kia here for sure!Thank you for helping me with my trade-in and my new 2016 Snow White pearl Kia Optima! I love it!

Mark

Aug 14, 2016

!, the show room and waiting area was nice and clean. 2, I notice some of the desk are old and should be up dated. 90, present of the area is white . Should have some softer colors .3, the colors should blend in with the color cars.

John

Aug 11, 2016

No pressure was put on us to purchase a car. Salesman was very polite and real. Not the typical car salesman

Brenda

Aug 7, 2016

Professional, knowledgeable and friendly. Mark was very informed and made sure I got the car I wanted. I love my Sportage!

Maria D

Aug 7, 2016

Loved the buying process at Pride Kia. Sales agent Michael was wonderful & Sales Manager Michael Cucchiello was also great. Highly recommend.

Marjorie

Aug 6, 2016

Nice atmosphere - friendly staff. Good waiting area for service. Salesman John was attentive to my needs. Prices competitive and convenience of dealership a major factor.

Diane

Aug 5, 2016

I was in and out. The service dept did not keep me waiting. I am a very busy person with not much free time. I appreciated the quick service.

Joan

Jul 26, 2016

THEY KEEP YOU UPDATED ON THE PROGRESS OF YOUR SERVICE IF YOU ARE WAITING FOR YOUR VEHICLE. THEY ARE VERY HELPFUL AND COURTEOUS.

Francis

Jul 16, 2016

Overall exp with everyone we met. Hi how are can I help? Showed me where to go. Purchased vehicle. No hesitation to go back.

Ellen

Jul 14, 2016

The overall efficiency and the attentiveness of the service members. All was communicated and the pricing was very manageable. I have gotten all my service done there and never had a complaint.

Sportage 2017

Jul 11, 2016

I was extremely happy with all the people who helped me. They were helpful, professional, and well knowledgeable.

Tiffany

Jul 10, 2016

They helped me find a loan and never gave up!Made me feel very happy After a few hours I bought a new car!

Donald

Jul 9, 2016

Always courteous, professional & approachable. Most visits,the work was completed before the original estimated time. Love the car wash & vacuum perk!!

Cathy

Jul 5, 2016

I have been buying my cars from Pride Kia for years. They go above and beyond answered all my questions and made me completely comfortable with signing. The staff is outstanding from service to management. Thanks guys you Rock!!!!

Michael

Jul 3, 2016

Friendly atmosphere and willingness to negotiate and meet all my auto buying needs. All my questions answered precisely and extemporaneous know how.

Melissa313

Jun 25, 2016

My salesman was Michael B he never made me feel pressured and answered all my questions ... All the staff who assisted in me buying my new 2016 Kia Forte worked very hard to make it possible for me ! I will be back and I have already recommended to others to go there! Thank you Michael!!

Anthony

Jun 13, 2016

The staff was very courteous and the job was done in less time than was suggested which is a good thing.

Mauricio

Jun 11, 2016

How talk to people make sure we understand what we need !Is very important to us have a good comunication we service

Judith

Jun 8, 2016

Pleasant, knowlegable staff helped me choose a nice Kia Sorrento on a Sunday, and I drove it away two days later with a minimum of hassle. Got a good deal, too.

Thomas

Jun 6, 2016

nice honest folks, they were clear with communications and did not try to oversell me, did not try to pressure me.

Jonathan

Jun 3, 2016

Easy drop off. Clear, quick follow up. Shuttle service to Wonderland. Easy pick up and payment. Staff are helpful and friendly.

Rong

Jun 1, 2016

Great customer service and very helpful service manager Dave, James and Paul were very good people to speak to and they had my problems resolved in a timely manner.

Alice

May 29, 2016

My service advisor was very informative and took care of my many services - old change, brakes and returned my car cleaned which was much appreciated. His name was James Ventullo.

Jennifer

May 26, 2016

Great service - all my questions were answered and I am very happy with my new lease! I feel comfortable calling the dealership should anything come up!

April

May 24, 2016

Pleasant and professional sales and service associates. They went above and beyond to service my vehicle and make the necessary repairs.

Helen

May 17, 2016

I can drop it off in the morning and it is done by the time I get out of work.

James

Apr 26, 2016

service specials are key to retaining customers, I have seen better deals on oil changes elsewhere, but do not know the quality of their products

Gary

Apr 25, 2016

Friendly sales people , clean dealership & very knowledgeable staff made my visit very easy and enjoyable. I would definitely recommend Pride Kia to anyone looking to buy a car.

Gregory

Apr 25, 2016

Excellent customer service, no hassle, Keith got me in and out fast . I would definitely recommend you guys to a friend or family member .

Juan

Apr 20, 2016

Great costumer service. I needed a fast repair on a flat tire, I just walk in for service and the kia service representative was able to find the right tire for my vehicle and get it done right away.

Donna

Apr 18, 2016

It was good didn't have to wait too long and it was clean. I was comfortable in the waiting area and the service representative was nice.

Suzanne

Apr 18, 2016

I love this location, it is where I purchased my Sportage, every employee is super nice and helpful. I will always coome back to service my car here.

R

Apr 14, 2016

Good communication. The only thing I would have changed was the TV screen propelling morning talk shows. Also, this time nobody in the office was sneaking a cigarette. That's an improvement.

Kelly

Apr 2, 2016

Leasing my car with Pride immediately felt like a different experience compared to my previous lease at another Kia dealership. Marc Ferrara was instantly approachable, and incredibly helpful, kind and knowlageable as he patiently and whole heartedly led me through my second lease of a Kia vehicle. I'm 100% positive that my interactions with him made my experience of leasing as stress free as possible and totally positive.

Caitlin

Mar 31, 2016

John Cammarata was great and helped me into a car that I loved at a price I could afford. I would recommend John to friends and family.

Tina

Mar 30, 2016

The Man that was in the service center where the garage door is when you drive up is the best person you have uh ad there in a long time

Sivia

Mar 29, 2016

I get my service there they always ask me and tell me what my car needs they are very polite and friendly.

Valerie

Mar 26, 2016

The friendly staff willing to work with me. They made sure to offer something to drink, and did a great job keeping entertainment while the buying process occurred.

Charles

Mar 25, 2016

I thought they were pretty good there.I didn't have to wait to long.The only complaint I have is I had to pay for something I feel was an issue since I bought it.They tried to tell me it was from hitting snow.That was not true but I know the wouldn't believe me so I didn't bother.

Mary

Mar 25, 2016

I always receive friendly, quality service. The waiting room is always clean and comfortable. I have been a customer of Pride for many years.

Barbara

Mar 22, 2016

Our sales person, John Cammarato was excellent! We highly recommend him. He was patient and did not rush us. He was there for us for every step of the new car buying process.

Blinky_k5

Mar 21, 2016

As always James and Marc the service manager along with the parts department and techs there were great help! In and out in no time and was very respectfully treated!

Peggy

Mar 18, 2016

They were friendly, had a good sense of humor and my salesman came by to say hello:)Happy employees make happy customers

Anthony

Mar 14, 2016

Employees where very polite and accommodating. Dropped my car off at lotted time ... they took me right away ... had me wait inside dealership and inside was a relaxing atmotsphere ... comfortable chairs.. TV .. coffee .. and even popcorn.

Ellen

Mar 11, 2016

Clean and pleasant surroundings, courteous staff. So nice compared to dirty greasy garages! Makes a service visit something not to dread!

Adam

Mar 10, 2016

John C was absolutely awesome. he made the process so easy and fast. he really listened to what i was looking for a in a car, including all my parameters like price, etc... then he actually delivered. a new experience for me in getting a car as past experiences (at other dealerships) have not been so good.

Anthony

Feb 27, 2016

Good communication, prompt service. Diagnosis was correct and fixed right the first time. Price was very fair for the service done.

Ruth

Feb 22, 2016

early appointment and fast service. The show room always has coffee, popcorn and tv to watch while waiting. The service reps are great.

Blinky_k5

Feb 20, 2016

Brought my Optima in for service and as always Marc Cortez and James always go out of their way to make sure I'm fully satisfied with my visit and has great customer service then a lot of dealerships I've gone to by far!

Frederick

Feb 13, 2016

professional, fast, and well done. Everything was completed in the stated time. Work was done well and was actually cheaper than their initial estimate.

Nancy

Feb 13, 2016

Did the job (recall repairs) and provided transportation, which was much appreciated. What more can I say...I am done with this silly survey!

Brian

Feb 12, 2016

Brought the car in for honking for no reason took the alarm fuse out but the problem still persisted. Brought it to kia as we still had the 60k warranty. They couldn't figure out the problem and now we are out of warranty. Their solution was the same as ours in the end and we ended up taking out the fuse for the horn until we can get someone who can figure it out. These guys are great otherwise.

Robert

Feb 12, 2016

The customer service was excellent. The service manager explained what my car needed and explained what was repaired. I was very comfortable in the dealership while I waited for my car.

Soul

Feb 12, 2016

Pride Kia is a great dealership. This is my second lease from Pride. They go out of the way to make you feel comfortable and don't hover over you while you look. They will answer all your questions you have about the cars and financing questions. They will go out of their to make sure you can afford the care you want. Great Teamwork! Would recommend this dealership.I personally talked with John C., he was definitely great salesperson. But, all the people I have dealt with at Pride Kia o Lynn (sales, finance, service dept., mgr, etc) were all pleasant and willing to go out of their way for you.

Paul

Feb 10, 2016

The wait time for the repairs and service was reasonable and the staff were able to provide periodic updates on progress of the repairs and estimate to completion time.

Marie

Feb 6, 2016

They are always cheerful and willing to please. They call you by name when you go for service. They take the time you need to answer questions.

Zonius

Feb 6, 2016

I had not been to Kia service in a couple of years because of poor service, however, I decided to give them a second chance and was pleased with the service so far.

Jane

Feb 5, 2016

Pride Kia is a great dealership. I really enjoy my new Kia Soul. They have friendly and caring customer service staff with expert auto technicians. I will keep coming back to them for car service.

Cheryl

Feb 1, 2016

Marc , James and the entire service team is great. Also the sales team is awesome. The entire dealership always goes above and beyond for the Customer. I have bought 4 cars from Pride Motor Group and will continue to do so

Ralph

Feb 1, 2016

Service guys are always pleasant & very helpful. I've had my 2011 Kia Sorento for 5.5 years now I've never had a problem, I love my car. It handles awesome in the snow. When the time comes I'll definitely look into trading my car for a new Kia.

Kevin

Jan 25, 2016

Friendly, courteous no stress sales pressure. Salesman was very thorough when going over the financial process to purchase this new car.

Kevin

Jan 24, 2016

I was very happy with the service I received. They were vey nice and also kept me informed on everything I needed.

Frederick

Jan 22, 2016

EXCEPTIONAL, COURTEOUS, YOU DON,T FIND THAT AT ANY OTHER DEALERSHIP. ALL QUESTIONS ANSWERED WITH PROFESSIONALISM AND EXPERTISE , I WOULD RECOMMEND PRIDE KIA TO ALL MY FRIENDS

DonttrustKIA/Pride

Jan 22, 2016

Was lied to and misled every step of the way. After asking to run my credit( which I told him no, not unless we find something there would be no point) salesman MARK ran it anyway. This means I lost 6 points on my credit score which I desperately needed. Then they offer a car for 17985 that once we left showroom they had on website for 16985, and when my wife called them out on it all of the sudden we don't qualify for that type of car loan( even though Marck called the night before saying he and his finance manager wanna make a deal) Now at this point my wife starts crying in showroom from bieng frustrated we were so misled. Then as not to cause a scene the Chevy guy driving a brand new car comes and says we should try to lease the new car the guy drove over, cause with bad credit it's easier to get a deal. We all know the bank said no, my wife was in tears, embarrassed, felt taken advantage of and 10hrs of her time( 1 to 6 sat) and (12 to 630 Tuesday) for nothing.

Renee

Jan 21, 2016

I was very happy with the "original" service when we first got our Sorrento, however after we left and had issues the service was not so good. It was as if once we bought the vehicle no one cared.

Kianandchevylie69

Jan 20, 2016

These guys ran my credit without permission, lied more than once, was dishonest and disingenuine. Spent over 12 hours over 2 days in dealership after we warned our credit was not the best but was lied to, tricked, and misled.

Michael

Jan 19, 2016

They took my vehicle in on time and had it serviced. I was in a rush that day and they accommodated my request. Very Helpful!

Ellen

Jan 14, 2016

How complete my service was and how informative my service manager was with me. Everything was completed quickly and thoroughly.

Darlene

Jan 13, 2016

Service appts are on time and quickSales Dept very informative and helpful when purchasing new KiaAll employees were very friendly and professional

Christine

Jan 11, 2016

Marcos was wonderful..very knowledgeable..thank you for such a great experience on the purchase of my first new vehicle. I definitely will pass the word on to others looking to purchase a vehicle.

Catherine

Jan 10, 2016

very helpful, fast, made me at ease. took time to explain things to me. fixed all. learned a lot. will bring my car in for oil change to Hyannis, ma kia. had to move to that area. thank you

Joseph

Jan 9, 2016

I was greeted by name and advised how long service would take. Then given expert advice as to what needed to be taken care of.

Rose

Jan 9, 2016

Customer service was helpful and efficient - very helpful. Service fixed problem quickly- they all made sure I was being helped and taken care of in a timely manner- great service

Particia

Dec 28, 2015

Service was very good and in a timely manner. Customer service people were very nice and informative. The facility was clean and neat.

Ellen

Dec 23, 2015

The timeliness and the attention the service department spent fixing my car. Everything was completed and fixed completely the first time.

Marie

Dec 18, 2015

They were wonderful & the service was tremendous. They check on you as you are waiting. Everything is explained to you before it is done to your car.

Ercole

Dec 9, 2015

The cordiality of the associates and craftsmanship on the repair. Return my car clean with some extra check up. Thank you.

Marco

Dec 7, 2015

the friendliness of the staff is remarkable, I felt welcomed and not hounded. I appreciate that I can discuss business in my native language of spanish

jw2014

Dec 5, 2015

Bad service experience but they did correct the issue at 2nd visit. Still.not sure if I am comfortable with this dealership but it's the closest to home

Eleanor

Dec 4, 2015

Best customer service, very helpful and understanding to my situation and made every effort to satisfy me as a customer

Eric

Dec 4, 2015

Matt and Mark in Service are the far and away the best guys I've dealt with regard to servicing my vehicles

Daniel

Nov 21, 2015

Customer Service agents and Service agents were very helpful. I would recommend Pride Kia. Sales, Service, maintenance were all goood

Victoria

Oct 10, 2015

gave me progress report on how long it would be to the finish of the work I wanted done and if more work needed to be done .. before they did it.. so I could decide if I could afford it or not.

Khaled

Oct 8, 2015

Provided car loaner and good service. I didn't have to pay for anything covered under the 10 year warranty. Great customer service!

Frank

Sep 23, 2015

quick service called ahead same day and was brought right in and serviced within an hour and wait area was excellent with snacks and hd tv

James

Sep 14, 2015

Got the services the vehicle needed, not salesman trying to sell hundreds of dollars worth of engine cleaner and wiper blades...

Lisa

Sep 12, 2015

John, who I worked with on the purchase of my Sorento was professional, warm and friendly! I didn't feel rushed or pressured into buying or leasing a car from Pride! Everything was laid out on the table and he was willing to work with us!

Marjorie

Aug 26, 2015

Quick service, friendly staff, comfortable waiting areas. When I bought my Kia my salesman (John) bent over backwards to show me models and explain the details. Service office was not pushy and whole experience was pleasant.

Leonard

Aug 23, 2015

after calling for an appointment they were ready when I arrived to take my car right away. the people who I delt with were very friendly.

John

Aug 18, 2015

ideal waiting room, extremely courteous staff, car was returned vacuumed and cleaner than when turned over for service....very pleasant surprise!!

Robin

Aug 17, 2015

The calm and easy of the process, very kind and helpful....knew Everything about the car I purchased...Would highly recommend! looking forward to have my car serviced there as well...

Michael

Aug 7, 2015

Friendly personnel. Communicated well about extra work and got my car back the same day. Which was a good didn't have to get a rental or borrow a car.

Karen

Aug 6, 2015

I'm very happy with Kia.. I've been a customer for about 4 years and so far so good.. I tell everyone you can't go wrong with Kia

Robert

Jul 31, 2015

the availability of having a used vehicle serviced like a newer one and i was treated fairly having an older vehicle

Christine

Jul 30, 2015

the whole customer service was wonderful, great staff especially John Camaratta. They all worked hard to get me into a great little sportage

John

Jul 10, 2015

fast attention and repair due to our travel and time constraints. Repair was completed quickly and additional items were addressed and repaired. Prices were incredibly reasonable.

Victoria

Jul 8, 2015

I love my new car !!! Apparently so do a lot of other people ... Since I got it I must say it is a topic of conversation a lot of places I go. People are always asking what it is telling me how much they love it. In fact our letter carrier is looking at one when her current lease ends in August.

Michael

Jun 16, 2015

Everyone is extremely helpful to me. I have nothing but good things to say about my experience w/ Pride Kia.

Frederick

Jun 8, 2015

PROFESIONAL AND COURTEOUS, RESPECTABLE, GREAT AMENITIES IN WAITING AREA, WAITING TIME COULD HAVE BEEN A LITTLE A LITTLE SHORTER,,BUT I EXPECT THERE WERE SOME TECH ISSUES.

Susan

Jun 5, 2015

As usual My favorite guy is there and always make sure I am very happy with cost and timely service!Also the TV has improved with captioning!!!

Linda

May 7, 2015

My pride kia visit went very well & I was only there a short time. The guys who work in service Mark & Jim are very friendly & are always willing to help with any problem.

Anna

Mar 24, 2015

It's important that you respect my wishes and do what I say that I come to do and do not add on any extra work to my vehicle.

Joanne

Mar 18, 2015

The repairs done are top quality and efficient."Call backs" are returned ASAP, sometimes the next day if they are exceptionally busy.

Gail

Mar 17, 2015

Mark and Jim are always helpful, informative and very professional. Also my car was washed and in perfect order when I picked it up.

Cynthia

Mar 15, 2015

I was scheduled at my convenience Needed a rental - Totally set up for me prior to even saying that I needed one Car was completed before the estimated timeCar was clean and all of my concerns were addressed and taken care of!

Evelyn Bauer

Mar 8, 2015

My friend Fatima and I went to checkout Kia Soul. I have admired them when I see them on the highway. I definitely liked the alien green. I set up an appointment through Mike and met with Tim Digaetano, Sales & Leasing Professiomal, Tim helped to to go over all details of the Kia Soul and went with us for me to test drive the 2015 which is Alien !!. I liked this shade of green even better. Tim helped us figure out financial details along with the Manager's excellent help. Everyone from the moment we drove up provided excellent customer service. I especially would recommend Tim as a top professional who was kind and understanding.

Adrian

Feb 25, 2015

Everything was excellent, but they should explain more about the vehicle.They have a great customer service but It's not enough to make the client happy.

Harriet

Feb 24, 2015

My appointment was at 1:00. I arrived at 1:00 and was seen promptly. The recall said it would take 1-2 hours. It took about 1 hour! The waiting room was clean and comfortable. If only it were closer!

Steven

Feb 21, 2015

I enjoyed working with Marc Cortes.He truly puts himself out to help his customers in anyway he can.He is a major asset to Pride Kia.The mechanic who fixed my car is amazing.I felt my car had too many problems to be fixed.I was told this by a mechanic that has a radio program about cars,not car talk,and also writes about cars for the Salem News.He is suppose to be an expert.I gave up on my car and was ready to junk it.Marc Cortes talked me out of it.He assured me the Kia mechanic would be able to fix my car despite what the other mechanic told me.I can't describe how happy I was when Marc called me and informed me my car was fixed.I was more than glad to pay my bill.I'm going to Pride Kia from now on for anything my car needs.

Jennifer

Feb 20, 2015

The entire process was positive and wrapped up in a timely manner. The staff was very helpful and courteous. Calvin Day was very professional sand easy to deal with. I have had a very good experience this is why this was my third kia purchase from Pride.

Selene

Feb 13, 2015

James Burke was amazing. He addressed all the issues that I had with my car and was so professional and courteous.

Frank

Feb 6, 2015

I was sent to kia by Hyundai for a sticker and then was told to come back to kia for a sticker when I got to Hyundai the woman at the reception desk informed me that they didn't donthe oil changes for kia, but then went above and beyond for me and got it all done at one dealership and quick too.. Was a great experience overall

Cheryl

Feb 2, 2015

Pulled into your bay. Was greeted very professionally and courteously by attendant. Waited approximately an hour for an oil, filter, and tire rotation. Reception area didn't have any water avialable which was disappointing. Still the staff their are so wonderful I didn't mind as much as I would normally have minded.

Sivia

Jan 30, 2015

Very friendly, and the service was very good.I call the same day and they told me if I go in at certain time they will change the oil, that was very good. Prices is reasonable.

Colby

Jan 23, 2015

My husband and i had a great experience at Pride Kia, we walked into pride and told Alex what we wanted and they made it happen so fast. We are very impressed with how everything turned out.

Jenelle

Jan 23, 2015

When I arrived for an oil change, the gentleman working the desk was very pleasant and professional. He took down the appropriate information and told me my car would be no longer than 30 minutes. I have experienced other dealerships that take my car for up to two hours for a simple oil change, but my experience at Pride was fast and efficient. I will certainly go here for all my Kia needs.

Gabrielle

Jan 19, 2015

I like that my sales consultant Alex Corella was nice to me. And he also made sure that I was getting a great car. He went above and beyond for me.

Cindy

Jan 17, 2015

No hidden agenda, came for routine maintenance service, got maintenance service. Waiting area was clean, comfortable and had hot/cold beverages and popcorn!

Grace

Jan 15, 2015

Pleasant and very experienced and helpful salespeople. We dealt with John Cammarata who could not have been more helpful or pleasant.

James

Dec 31, 2014

Even though I purchased my 2015 kia sorento at a different dealership that was way to far to drive to for an oil change, they were happy at pride to assist me with my first oil change on the vehicle.

Linda

Dec 22, 2014

first of all I forgot the young name he was filling in at KIA on Saturday 12/20/14 when I got our my car a very friendly smile and a good morning--also after serving my car he explain to me what they did also my appointment was at 8am no waiting --over all the services dept is great

Jean

Dec 17, 2014

I needed unexpected assistance on my way to work and was at the dealership when James Burke opened up the shop. He was kind and explained the issue in detail and did not try to force me into any repairs - he gave me options. Excellent experience

Richard

Dec 17, 2014

Jim, the service advisor was very nice and very thorough when he explained what my car needed. Also, I had an appointment and the work was completed without a long wait. I was very pleased with my experience.

Loriann

Dec 12, 2014

The service was superior!! Everyone was so nice and friendly. From opening the door to greet us to remembering me and my children from our last visit that was 6 months prior. This dealership has become my family dealership. From me to my daughter and in a few months my son!!

Victoria

Dec 12, 2014

I hadn't been to Pride since I bought my Soul 3 years ago...still, several of the folks there recognized me (or gave a goodshow of doing so! :-) including my super salesman, Jim Foss.My Service Advisor, James Burke did a really thorough jobdetailing what service items I needed to attend to, both forsafety issues, and to maintain the value of my Soul. I feltthat I was in the best of hands. Since I have 3 brothers, whoare spread across the the U.S. and the Globe, who aren't easily accessible to me for on-the-spot advice, it's very reassuring to feel these guys "standing-in" for them in the mosthelpful and sincere way. Trust me...I can't say more than that!

Darlene

Dec 6, 2014

Friendly helpful and prompt . I live in west Newbury and travel to Lynn because I like the service and the staff I'd great?

David

Dec 4, 2014

Everything was done as required, and since I keep up the service on my car, they were able to drop some items from the servicing of my Kia -- all of which was explained to me. Your service managers are always attentive and are the best that I have come in contact with.

Jody

Nov 25, 2014

Just showed up and they helped me with my bluetooth in the car. I set up appointment then for service too.

James

Nov 21, 2014

From the onset of the car buying experience, everything was handled beyond all expectations. The sales team did every thing for me. It was as if I wasnt even there. I couldnt be more happy with the vehicle. I look forward to see them on a regular basis as I will refer every and any body to PRIDE. Thanks again.

Eugenia

Nov 17, 2014

I was able to get in and out in less time than expected. The staff is always very friendly and attentive. I give them a 10 on their customer service skills!

Erin

Nov 13, 2014

Staff was extremely helpful, friendly, and efficient! I always have a great experience when I am at the Kia dealership. Salesman James Castrucci was a huge help. He helped me find the exact car I was looking for!

Mike

Nov 1, 2014

Great communication and timely updates. Marc genuinely cares about getting me car back on the road as quickly and efficiently as possible.

Robert

Oct 31, 2014

was early for my appointment but they took me in right away,got everything done and had me out ahead of schedule

Luke

Oct 29, 2014

It is a hassle in life to have your vehicle serviced with todays busy schedules....taking it to Pride makes the hassle a little more bearable. I never have an appointment or a coupon and I am always taken right away and given the best pricing available. I am treated perfectly and feel like Mark truly understands that my time is valuable. Mark is always a pleasure to work with. (He needs shades on his window)

Michael

Oct 25, 2014

I tried to purchase a Sorento in 2012 and had a very bad experence so this time I emailed Pride an asked them to provide me a quote, originally they did not want to do so but after talking to Michael Squadrito and explaining to him that I am a serios buyer but I will not be comiing in due to my last experence he worked with me over email. I know this was not the norm but Mike made it work. When I did come in I worked with Lovette, both were gentleman and great to work with.So my experience was very easy, quick and painless.

Jennifer

Oct 17, 2014

Mark was great ! I came in for an appointment for an oil change around 1:30, I also got a complimentary car wash from an email I received from KIA. Mark quoted about 45 minuets for the oil change and about 15-20 additional minutes for the wash. I was out on the road no later than 2:10! Quick and great service is what I like. Also I saw Marco the great salesman who helped me purchase my optima and had a great conversation with him while I was waiting, it made the time fly even faster!

Harriett

Oct 7, 2014

Matt, the manager, handled my service visit efficiently. I like that he has been in his position since I bought my Kia two years ago. He is reliable. I especially appreciated that he reminded me I had bought a 5-year tire warranty, saving me $125 I'd expected to pay for a new tire to replace the old one with an unfixable nail hole!

Donna

Oct 2, 2014

I wasn't pressured into anything. Mike was always available and patient with me even when I wasn't sure about purchasing a car. I feel confident that he took very good care of me as did the rest of the staff. I can sense a nice commarderie with the staff that gives me a sense of ease and they are the funniest bunch of guys! Great staff, great service and I just bought my first brand new car and drove it out of the parking lot in a few hours!

Lisa

Oct 1, 2014

I would like to call your attention to Matt Johnson, who handled my repair on Tuesday, September 30, 2014. Matt was attentive, accommodating and professional. I am extremely pleased with my service and would highly recommend your services.

Lisa F

Oct 1, 2014

I would like to call your attention to Matt Johnson, who handled my repair on Tuesday, September 30, 2014. Matt was attentive, accomadating and professional. I am extremely pleased with my service and would highly recommend your services.

Peter

Sep 23, 2014

They went (literally) way out of their way to make the lease and delivery of our new Sorento as fair and convenient to our busy schedule as they possibly could for us.

Albert

Sep 17, 2014

I came in with no appt for oil change and tire rotation they said no problem l was on.my way in 1hr exellant service this is my 3rd kiai dont

pat k

Sep 16, 2014

outstanding staff , they check you in , bring the car in ,let you know what is wrong ,and get it fixed while you wait .

Richard

Sep 16, 2014

I particularly liked the tremendous assistance offered by Michael Squadrito, your Online Client Concierge. He essentially sold me the car along with John Cammarata.

Michael

Sep 15, 2014

The wait was short ,Everyone in there is very nice,The prices to get oil change and other work done was very reasonable. All in all they get a 10 from me. Thanks again

Donna

Sep 14, 2014

I like the way the representative take time to explain things about your vehicle and about what needs to be done. They are friendly , nice and I always look forward to go there to service my car .

Walter

Sep 11, 2014

It was great to deal with a staff that fully understands their product and wants to make sure you walk away completely happy and satisfied. Not once did I feel pressured or coaxed into signing my lease. Thank You again!!!!!

Linda

Aug 29, 2014

Someone greeted me as soon as I came to the door. No one was pushy but listened to all my needs.I drove the car without waiting what seems like hours at another dealership for them to take pictures of my license and registration.... Rob just took us!I had the exact car with all the things I asked for.

Theresa

Aug 22, 2014

John Cammarta was very welcoming. I explained to him what I needed and it made it happen. His customer service was the best. In all my years of buying cars I must say this was the best experience .

Minnie

Aug 13, 2014

The agent was attentive and a good listener. He met and then exceeded all of my needs with a smile.

Sandra

Aug 13, 2014

No call back to make an appointment. Had to walk in. Two workers were rudely in the way for me to check out and speak with the service manager. They were sitting in the customer seating.

Brianna

Aug 5, 2014

Michael Cucchiello helped me with the purchase of my 2014 sport age. It was a pleasant buying experience overall. I felt as though I got straightforward information and would definitely refer friends/family to Mike.

Deborah

Aug 4, 2014

Everyone at Pride was very helpful. They met my every need. I received my car within 1 day of purchasing and I was very impressed with the service.

Jordan

Aug 4, 2014

MAT, GOT MY BLUETOOTH PROBLEM FIXED AND HAD MY CAR SERVICED---- GREASED, ROTATED TIRES AND FUEL ADDITIVE AND HAD ME OUT OF THERE IN JUST OVER AN HOUR. CAN'T ASK FOR BETTER--THE GUY'S GREAT

PatB

Aug 4, 2014

The authorized work was completed in a reasonable amount of time and was done well.

Joanne

Jul 21, 2014

All the staff are always very friendly and positive. Matt Johnson does an outstanding job of being very efficient when I go for service on my car.

John

Jul 17, 2014

I was greeted by your Service Advisor (Matt Johnson) who was very plesant and thorogh. It was my first service visit to Pride Kia and Matt explained the entire process and did a complete walkaround my vehicle. It was a very short wait time and I was on my way. Great experience..

John

Jul 4, 2014

I called for appt. at 7:30 a.m. was told to bring right in , dropped off at 8:00 a.m. done by 10:15. took care of everything I asked and a couple other things that needed attention. customer service rep. " MATT " is excellent.

Robert

Jul 3, 2014

I did not have a service appointment but the Service Dept was able to get me in and out as quickly as possible.

Robin

Jul 1, 2014

found that what another company said i needed was not true and let me know if I had needed it it was under warranty

Kayleigh

Jun 29, 2014

I liked that out of all the Kia dealerships I visited looking to buy my very first brand new car that this dealership, Pride was the most patient and kindest. I felt comfortable and trusted Pride in finding me the car I wanted at the best deal possible for what I could afford.

Miguel

Jun 22, 2014

Every time I show up for service, I feel like part of the KIA family. Matt and Mark make the process smooth and have great personalities. Michael Cucchiello always makes sure that I am still happy with my vehicle. I definitely don't dread going to have to sit at the dealership.

Joann

Jun 18, 2014

Leasing Sales person, John Cammarata was very good. However, the General Manager had a snide attitude. I had experienced that before with my first lease with Pride. Purchasing or leasing a car should not be an anxious experience where you feel like you under siege to get a good deal. In the end, though, John was much better than the other two people that I have dealt with at Pride. Josie Sinatra was also very helpful.

Jamie

Jun 14, 2014

That Michael was real with me, I didn't feel like he was pushing the car on me. I'm glad that we had Michael to help us, I will recommend him to everyone I know. I also love the fact it didn't take days to get my car it was fast and easy, you guys really have an awesome sales man Michael, and a great staff except MARCO.

AFreda

Jun 13, 2014

I went here to buy a new kia as my old one was now seven years old.(although it was in excellent condition) The salesman told me they couldn't offer me a lot for my trade-in as the car was old, had high mileage, would never go to the lot and would be sold at a loss at auction. I begrudgingly accept their low ball amount for my trade. I purchased a brand new car that day. I returned to the dealership several days later with a question and there sat my car with an 11,000 dollar price tag on it. I am elderly and feel they took advantage of me in the buying process. I am very upset at them for straight faced lying to me about my trade-in value. I will never buy from them again and advise you to take your business else where.

Frederic

Jun 13, 2014

Matt in service did a great job of welcoming me on short notice. He was pleasant and informative. Even noticed my car could use a wash and offered a free cleaning!

Carmen

Jun 12, 2014

My experience with the salesperson MARCOS was great. Thank you for explaining every detail about the new vehicle I purchased. Thank you

Frances

Jun 10, 2014

I took my car over to the Hyundai dealership to have some work done on it. I was told that I was in the wrong place. They said they call over to Kia and tell them I was on my way over they were very polite. When I got over to kia I was in and out in no time I was very pleased.

Frank

Jun 8, 2014

The salesman I was dealing with was great his name is Marco I informed him that I already knew what I wanted and it was going to be a fast transaction and he still offered extras to make sure I was satisfied overall it was a great experience for the purchase and I will return for another vehicle in the coming months.

Dycet1

Jun 6, 2014

I liked that I was able to get a deal on a new car with no money down, bad credit and with a plenty of negotiation, I even got monthly payments that I can afford! Did I mention I went into the dealer with no cash? They ended rolling the first payment into the balance and spread it across the remaining payments. So not one dime out of pocket! Overall it was a good experience! Thanks Mike C.!

Daniela

May 26, 2014

I had the best experience ever!!!! Marco was very professional and very friendly. I was not so sure if I wanted to to buy my car the day I went there but Marco convinced me to do it. He is very competent and responsable.

Alice

May 25, 2014

Matt Johnson is extremely helpful to me. He keeps you apprised of what the service people are doing and how long it will take. He also sets up my appointment based on my needs. Since my car had bird droppings, he said he would have it washed.

Joyce

May 23, 2014

I went for an oil change and the service department employees are so nice and I didn't have a long wait at all. I am a huge Kia fan and Pride Kia is just great love the staff!!!

Charles

May 22, 2014

I thought the sales people and the finance people were very helpful.Mike C was great with getting me to where I wanted to be with my payment.I also had to come back for my inspection sticker and I had my 8 month old with me they worked to get me right in and out.Thanks for that!!!

Dennis

May 22, 2014

I came in for a oil & Filter change at 12:15pm on Weds 5/21/14Matthew Johnson service advisor had me on my way to work at 12:45pm Excellent service.

Ann Marie

May 21, 2014

Very customer friendly. Thanks me for my business. They fully explain what needs to be done and then only upon agreement, is the work done. I have always brought my vehicle back for maintenance and have been very happy with every service.

Kerrilee

May 21, 2014

Marco was just a nice guy. Like that he was down to earth. pointed us in the right direction I thought without being pushy.

Rachel

May 20, 2014

My car was ready quicker than they estimated. Also, everything that needed to be fixed was explained, even though they weren't the reasons I brought the car in.

Renee

May 17, 2014

The whole experience was pleasant and easy. The service was great, I was greeted immediately, and cheerfully. While I waited I got to catch up a little with Alex who had sold me my car, and he as well as the gentlemen who took my car in for the service, both made sure I had everything I needed. I was told when it was almost done (and had apparently been texted and emailed as well) which at that point I remembered to mention that my wipers were not great and it was not a problem at all. It was comfortable inside, everyone was friendly. I had coffee, water, a snack, the morning news and magazines :) And a car wash!!

Christine

May 14, 2014

Marc in service answered all my questions and concerns and put my mind at ease. I would def recommend anyone to go there for their service. Unfortunately I did not purchase my vehicle from there but I really wish I had.

Christopher

May 13, 2014

The staff is very friendly and willing to help. We leased a 2014 Kia Soul for my wife in October and when she brought it in for the first service I bought my 2013 Kia Optima. We are a Kia family and we love both cars. Our saleman John was great to work with and Peter in finace was awesome as well.

Linda

May 13, 2014

They didn't take that long, the staff is always friendly. Mark in service is a really nice person & knows his job. He is very easy to deal with. Thank You

Steven

May 13, 2014

My sales associate, James Foss was very helpful and answered any questions that I had! I would definitely recommend him to anyone interested in purchasing a car!

Melissa

May 9, 2014

Very good experience. Marc Cortez was very helpful and kept me informed of everything that my car needed and the progress of the service. The waiting area is very comfortable.

Anne

May 7, 2014

took my car in for a recall, without my asking they checked the whole care and told me what I needed done, I did get an oil/filter change. They informed me but did not push me into having things done, They were professional, informative, courteous and the work was done in a timely manner. If I decide to purchase/lease my next vehicle I will definitely be returning to Pride

Pierre

May 5, 2014

I have now almost two years with KIA this is one of the best experience of my life. I would love to say thank you for your service. I want the K900 ASAP PLEASE!

Alan

May 2, 2014

From start to finish always a pleasure Marko my salesperson is so great to work with also Cal and Brian beginning to end just great what a great experience.

Anna

Apr 30, 2014

Our salesman, John, was very knowledgeable and friendly. He didn't try to "push" anything on us, which I appreciated. He also knew we were short on time and worked expeditiously to make sure we were in and out quickly. He knew what our budget and needs were up front and worked with us to get the perfect car. Thanks again!

Michelle

Apr 29, 2014

Comfortable talking with everyone at the dealership. They were nice and very knowledgable and made the experience a positive one.

Bea

Apr 28, 2014

Perfect one stop shop. Went in to fix a tire, change the oil and pass inspection. I only waited around for a little bit which was great. Customer service was phenomenal!

Kim

Apr 26, 2014

Mike was very helpful, he made my husband and I feel comfortable and followed through on everything he could to get us what we wanted and make sure we had our Soul the next afternoon...

Christina

Apr 25, 2014

Robert Martin was excellent. He greeted us right away . I told him exactly what I wanted in the car and thats exactly what I got. I thought everyone I interacted with was great.

Garrett

Apr 24, 2014

The salesman, Alex, was a nice guy, as was the finance manager. They were both knowledgeable where they needed to be. As a new parent, other salespeople were very kind to give my baby balloons and make sure we were all OK as my wife and I were doing the test drives.

Jonathan

Apr 18, 2014

They are great to talk to service is always perfect I've been buying cars since I was eighteen Bmw's Mercedes caddys first time in a Kia what a great experience. Next looking at the cadenza.

Michelle

Apr 16, 2014

I had Marco as a salesperson and I was very nervous about buying a new vehicle, he was very personable and knowledgeable about the Optima I was interested in. He answered all my questions and made me feel at ease. Also I got a couple of extra options I didn't think I wanted or needed but after discussing them with Marco I am glad I got them. Overall what I thought was going to be a very nerve racking experience ended up being an enjoyable one.

Susan

Apr 14, 2014

I'm am always pleased with Matt's service and professional attitude. He gives me an honest opinion on any car repairs and I very much appreciate it.

Laura

Apr 13, 2014

Every time I go to Kia my experience is always great from service to sales. Matt is great in service always helpful and very pleasant, love everybody there, will miss Peter but he is next door at Hyundai

Marc

Apr 10, 2014

I got exactly what I wanted and I was guided through the process with ease and no hassle. Excellent service I will definately recommend Pride Kia to anyone who is looking for a car.

Letizia

Apr 9, 2014

It was as easy as I thought it could be to buy a car....no pushy salesperson which was great .....they did a great job

Elizabeth

Apr 8, 2014

The Service manager, Mark was freindly and courteous. He took care of my needs and concerns and kept me informed on the status of the part delivery, when I was likely to get my car back and handled all aspects of the loaner vehicle. I met a friend who was having an issue with another dealer and I told him about your excellent servie.

Mark

Apr 6, 2014

The service manager fit me in on a busy saturday for an oil change and tire rotation. The service was very good.

Steven

Apr 5, 2014

The repair team (Mark Rodriguez, Johnson) are great guys, personable and accommodating. They always find me the appointment I want and get me in and out with minimal wear and tear.

Edward

Apr 4, 2014

This was the BEST car buying experience I have ever had.Usually buying a car is a headache. This was great.Everyone was so helpful and nice. John Cammarata was great. Went the extra mile.

Anthony

Apr 3, 2014

Marco Jimenez your sales consultant greeted us at the door, he was very pleasant and informative. Marco answer and explained every question we had it was a pleasure to do business with him. I would definitly send my friends to do business with Marco in the future.

Tanya

Apr 3, 2014

Matthew Johnson was very helpful. He definitely knew what he was doing and took very good care of me and my cars' needs.

Ciaran

Apr 2, 2014

Rob Martin was not an over the top in your face sales guy which I hate.He was real, straightforward and great to deal with. I felt I got excellent value for money.

Vincent

Apr 2, 2014

My car was serviced quickly and at a great price. Waiting area had refreshments and tv to watch. Customer service seems to be the number one priority.

Ann

Mar 31, 2014

Matt always explains everything to myself clearly. He takes good care of his customers and is always very nice and professional.

John

Mar 28, 2014

The service adviser, Matt, goes out of his way to make sure you know exactly what is going on and what they are doing.

Lawrence

Mar 27, 2014

Our sales associate, John, spent alot of time going over the car on our first visit, with no mention of cost (no pressure).We just reviewed features for which we were loooking at.We returned to John, after visiting other brands, and began a discussion on cost, he was patient and again reviewed what the Sorento's option were.His understanding of our needs help us secure the model we would like to buy. Now we entered the pricing phase and again John was professional and listened attentively to what we might consider, He found a price we could both live with creating a happy customer.

Maria

Mar 26, 2014

I had a negative experience at another dealer. Pride KIA went out of their way to help me understand the financing vs. leasing process. Allowing me to be an informed consumer made the choice much easier. They listened to my needs and wants and delivered! Thank you.

Lois

Mar 25, 2014

The service management was very good. He answer all myquestion about the car. That I still learning about it.the service for grease and oil and everything else wasn'ttoo long to wait for the car.

Eduardo

Mar 22, 2014

What I like about my experience at PRIDE KIA is the accommodating and friendly way the service advisors provide when needed; especially when emergency repairs are needed such it was the case for my most recent visit. I have been dealing with Mathew Johnson since I started having my 2011 KIA Forte serviced by PRIDE and must say he is someone I trust will listen and solve whatever issues I might bring to him.

Joanne

Mar 20, 2014

The fact that the problem was resolved in a very timely manner and at a lower than anticipated cost. Also the friendliness of the personnel in the Lynn office is great. It feels like "family."

Danielle

Mar 18, 2014

Upon arrival to pick up my car; it was not ready. I was plasantly suprised that the dealer offered and drove my car to me so I had it that day !

Ann

Mar 16, 2014

I called and received a quick appointment. I was reminded of a prior issue that was to be reviewed again at my next appointment. By doing this is have me more of a time frame to know how long the appointment would be. As always Mark and Matt were friendly and professional. The waiting area is always clean and friendly. I was consulted before any further work was done.

theblizz

Aug 2, 2013

Would never step foot in that dealership again. Very shady every step of the way. Misinformation, lies, delayed delivery... Got a good deal on a car, but had an extremely difficulty process; one I wouldn't want to go through again. They even tried to reneg on a promise (after my initial complaint of how poorly I was treated) to give me a free alarm install. Had I not had it in writing, I would not have had any recourse when they basically changed their tune and said the original problems weren't their fault and they didn't have to give me anything. Would never recommend this place to anyone. Love my car, hated my experience, the salesperson, the manager.... stay away. Find a better dealership to work with.

Clare W.

Dec 14, 2012

After a horrible experience at a dealership in Rhode Island, I ended up calling Pride in Lynn, MA- who told me they could get me the car I wanted and help me register it in RI, as well as help my mother and me with the complicated process of buying/registering the car with one of the co-owners not present. Drove the 2 hours to Lynn to begin the process, and it was well worth it.Mike Squadrito worked with my mother in person and spoke with me many times over the phone to make sure everything was going smoothly- we both found him very professional, kind, and helpful. He told us he was new as a car salesman, but he worked hard to answer all our questions and solve our problems. There were a few hiccups with registering the car in RI, but it was all solved in the same visit at the DMV.Although I did not set foot in the dealership, my mother said she had a good experience. Since I had spoken to Pride over the phone first, all of the paperwork was ready for my mother to sign and was clearly marked for me when I received it by mail.We both recommend Pride in Lynn, MA and the salesman Mike!

Pluther05

Oct 2, 2012

We went there just too look and see what they had going on and we saw Vinny and he showed us some cars and figure out just what we were looking for an he got us the right price and perfect customer service.

rds125

Aug 12, 2012

By far, the best car buying experience I have ever had. Although the dealership is 25-30 miles from our house, we recently returned to Pride Kia to purchase another new car. Through e-mail contact with Don along with a follow-up call, we quickly knew it was going to be worth the drive to Pride Kia. Once at the dealership we met Mike Squadrito, who was excellent to work with. His relaxed and friendly manner made shopping for the right car easy and stress-free. We never felt any pressure to buy and once we decided upon a car we didn't feel like we had to "buy now". During the purchase and delivery process, it was clear that the dealership worked as a team. We arrived to sign the papers with little time to get everything processed in time. Everyone work with amazing efficiency to get things processed, in the right hands, and finished in time. I expected to have to come back the next day for delivery, but they made it happen. I know they were feeling the stress of the deadlines, but they did a fantastic job of keeping us at ease. The process was so easy... about 6 weeks later, we were back again. I kept in touch with Mike by e-mail and a few weeks later the Sorento I was looking for was available. The second car purchase was just as easy and stress-free as the first. We'd go back again - but with 2 new cars, I think we are set for a little while. Personal, friendly and honest.

gregaaa430

May 31, 2012

They were verry helpfull and enjoyed purchasing a car there. If there were issues they found ways to help us.they always called and let us know what was going on i will be back in the future

TMRC

Apr 4, 2012

I highly recommend the Pride Kia dealership and specially the sales consultant Mike Squadrito, he is very nice and helpfull person, they try to work with you in everything and he isn't pushy to sell to you like other dealerships I have been before. If you want to buy a car, know what you want and have a budget, they will do a great deal working around it and don't forget to look for Mike, he is the best sales person there, trust me, go there and look for yourself.I am very happy with my deal and my Kia Optima.

jpalumbo

May 6, 2011

I was so dreading the entire car buying process and dealing with sales people. As soon as I met Rob Martin, I felt as if I had known him forever. He was very easy to work with, friendly, knowledgeable, and very professional. Most importantly he was not the least bit pushy. He was very patient with me in answering questions and with my indecision.If it wasn't for him, I would never have considered leasing after deciding I couldn't afford the Kia Optima. I was clueless about the advantages and he walked me through the process. He made the entire process a very fun experience with no stress. I then met with Jason Bradley, the F&I rep who was equally professional and knowledgeable.I would recommend this dealership highly and especially if you work with Rob Martin.He's the best!

CKing327

Apr 14, 2011

I went in to Pride Kia of Lynn looking to find information on leasing. I met Roe Frazier and he was able to help me right away. I was interested in test driving the Kia Soul -which they had may to choose from. I loved it! I proceeded to lease one, after getting a good trade in value for my old car. Was out of the showroom in about an hour and a half. Picked up the car the next day! This was a great place, and Roe was very helpful. I love my new car!