Puente Hills Ford reviews

Caroline72

Sep 28, 2016

Called in asking about incetives and rebates on a fusion energi, Deisi answered all my questions, we set an appointment and i bought my first car the next day! Wonderful customer service!

R8RS BABY

Sep 27, 2016

Puente hills ford is Great! I would really recommend them from the professional salesman Alfonso to the outstanding customer relations manager Deborah made sure we understood the process gave us water and popcorn and sat with us making the time go by fast, very friendly even the General manager came out to introduce himself! Thanks you guys are the best!

Amelia and des

Sep 25, 2016

My daughter and I went into Ford Puente Hills and the first face we saw was a guy named Chris he was very friendly. It was nice because prior to the visit I had went to a dealership in the local area Chevy of Buena Park. Not one person there was friendly. Literally no hello nothing!!! I told my daughter let's get out of here. I didn't think I could purchase the Ford Escape but David Pulido and the rest of the Ford Team made that possible I am very happy with my purchase I would definitely go back and recommend to a friend or family member. Thanks Guys!!

Maaya10

Sep 22, 2016

Finally after looking for so long I have finally found the perfect Ford Fusion. Thanks to Omar Cervantes who helped me answer all my questions and picked out the perfect car with no rush. I will definitely recommend Omar and this place to friends and family if they wanna find the perfect car. By far the best dealership I have ever dealt with after wasting my time at other places that would try to pressure me into getting a car I didn't like.

Vane Villa

Sep 21, 2016

Brought my explore in for service. The guy helping me was very great at explaining what needed to be done. I had to wait for about 3 hours for my car. The lady inside at the front was so sweet. I won't ever forget her kind face. I believe her name is Christina or Christine. Please tell her thank you for the coffee and company. She made my wait fly by.

Jocelyn M.

Sep 20, 2016

I came in to look at the Mustangs and I was helped by Omar Cervantes and he made the process of buying the car so much easier and I know I wasn't an easy customer either. He was patient and worked with what I wanted and needed. He was well knowledgeable and answered all my questions thoroughly. Definitely recommend my friends and family to go see him

ChitJan90

Sep 19, 2016

Omar was very polite, knowledgeable and assisted me with my questions. Had a very positive experience and found what I was looking for! would definitely recommend to my family and friends.

Cygee

Sep 19, 2016

This place is amazing !My 2002 Ford Taurus had broken down, and it was time for a new car. After a few stressful days of looking, with no luck, we finally came here. The staff was very friendly, but I especially have to thank our salesman Omar Cervantes. He was very patient in answering all our questions, and ultimately helped us find the right family car, to fit our budget. We are very pleased !

NICHOLAS J BUSS

Sep 19, 2016

Nothing but great things came from my experience at Puente Hills Ford. This is my second purchase from them and I am glad to say they will have my business for life. My salesperson Jason Doran took the time to show me every little feature on my new Focus ST before I even decided to purchase it. Not only was he able to completely pay off my trade in but he even got me a way better interest rate I didn't think was possible. Thank you Puente Hills Ford for my new Focus ST.

Ruby228

Sep 19, 2016

So I don't really write reviews but my parents raised me to always give credit where credit is due. I came to this dealership with my two kids and honestly, I just wanted to look at what was offered for me; since I have been wanting to buy a car for some time now. When I got there, Omar was very approachable from the get-go and was very understanding of my situation. He explained the options that I had patiently and repeated twice when he realized I was lost. After an hour, my three-year-old baby started to grow impatient and was starting to throw a fit. To my surprise, Omar was kind enough to talk to him and ask about his favorite color. He went to the back of the room and brought a lollipop with him and some stickers. This guy is an angel! HE DEFINITELY NEEDS A RAISE. Thank you for such an amazing experience, will follow up with him when I decide on a car.

LisaM

Sep 15, 2016

I took my Focus in to get a repair and got amazing customer service from Christine Avila. Thanks Christine for helping me understand my invoice!

Marco M

Sep 15, 2016

I have to say this dealership is awesome. Went way above and beyond. Jose Luis Ontiveros made this day possible. He made my day really easy and way way less frustrating. I am beyond happy with Jose Luis. I went home with a brand spanking new Ford Explorer. I highly recommend this dealership and super highly recommend Jose Luis Ontiveros. Believe me you won't regret the drive out here. Thank you Jose Luis Ontiveros for an awesome easy experience.

UIUpeacock52

Sep 6, 2016

Mr. Rehan did an awesome job of assisting me with my first automobile purchase. He worked hard to get me into the car I wanted, at terms that exceeded my expectations. From start to finish a true professional.

Ale123

Sep 5, 2016

Great customer service! Went in yesterday and they were very patient with me and tried to help me out as much as possible, very good customer service

Cali785

Aug 31, 2016

So I came in yesterday with my little ones and I was greated by a nice young lady named Brittany at the front desk, she was very kind and helpful. After waiting there for what seemed a lifetime to my kids they got restless and crancky. Brittany offered some coloring sheets and cartoons, Thank Goodness. Made my experience there much better having my kids busy.. Thank you so much Puente Hills Ford for your Great costumer service..

Jeanie1984

Aug 31, 2016

By far best experience I've had while car shopping. Most car dealerships I've dealt with have done a great job of wasting time and giving false information but the entire customer service team here was extremely helpful and got me in and out and in the exact car I wanted in my price range and I couldn't be happier. I'm so glad I went here, I wish I would have gone here first instead of wasting my time at other dealerships where it just seemed like they wanted to rip me off.Customer relations manager Debbie really helped make the whole experience a whole lot easier and more positive. I highly recommend this dealership to anyone who's in the market for any car, they will take care you here.

sunshinepeachmpk

Aug 31, 2016

Thanks Rehan, my experience was great! Had a better time at this dealership than the other 2 I had visited prior. I was able to get the car that I wanted (and needed) without so much of the hassle I've dealt with in the past. Highly recommended!

lacey fuhrmann

Aug 30, 2016

I would like to thank Puente hills ford for making my car buying experience go smoothly I don't think anyone enjoys car shopping but everyone at Puente hills ford treats you very nice and understanding and very knowledgeable. The customer service lady Debi Lara was very welcoming and seems like she genuinely cares about how the customers are treated. I highly recommend Puente hills ford .

Seanboy1

Aug 30, 2016

needed to trade out of my f 150 for an f250. Made an appointment with Rehan using true car. They didn't have the truck no problem we went over all the options and the brought the truck over. Thanks Rehan I will be sending all my friends and family to see him.

Penny

Aug 29, 2016

I was pleased to buy a car there from Anthony holguin. He gave me a great deal . I would reccomend this dealership to anyone looking for a car

Tobyboy

Aug 29, 2016

We are a die hard ford loyal family. We never chosen any other brand. Ford has always been our car choice and now that we meet Anthony he will forever be our choice in sales. Very energetic and happy he is. We are thankful

Victor01

Aug 29, 2016

Called in spoke to Deisi had some questions regarding availability on the new 2017 fusion she was able to answer all my questions! Recommend this dealership to everyone!

Bestofthebest

Aug 28, 2016

Came in looking for a used vehicle because I thought that's all I could afford wth my budget and my credit luckily I met Myles and his assistant Jazmin helped find a new vehicle that was within my budget and also able to help fix my credit. Would definitely come back to purchase my next vehicle!

Herndav

Aug 28, 2016

Great dealership with great employees and customer service. Jazmin Hernandez was most helpful and provided me with the help I needed. Would recommended this dealer to other buyers.

Jessruby

Aug 28, 2016

Jazmin was very sweet and attentive. She went out of her way to make the whole experience quick and easy. I would recommend this place and will definitely come back to this particular location.

Cflo3030

Aug 26, 2016

Bottom line is Rehan is as knowledgeable as they come. There wasn't anything he didn't answer. And I came with questions believe me. Anyway my wife left with the car of her dreams. Happy wife happy life. Thanks Rehan

Davrod99

Aug 24, 2016

She was a great help for me and was very freindly and nice , she helped me fine the right vehicle and she called back to check how the car is running and a good fit for my daily life.

Svenrick_lamar

Aug 23, 2016

I went to this dealership to get a new car for my girlfriend. Rehan introduced himself and was very friendly. He was very patient and willing work with us. After all the paperwork and time we left with a brand new 2016 Ford Fiesta. Rehan is the man I will deffenitly go back to buy another car in the future.

Jazmor00

Aug 10, 2016

Ivette Arceo went above & beyond making sure she answered all of my questions & regards towards purchasing a new vehicle. Thank you Ivette for being patient!!!!!

ValerieM7

Aug 10, 2016

Jazmin Vargas is very upbeat, personable, & attentive when it comes to her customers. Thank you for being a safe shuttle driver & maing sure I was comfortable.

DonteSpector

Aug 2, 2016

Liked. The new version of the car, affordable and efficient.fast friendly service and fresh popcorn purified water pretty no I would recommend this one out of other few local dealers to this one organized not exactly what I wanted I'd say

mfalexis

Aug 1, 2016

I went in to purchase a vehicle, Mario Murillo and his team helped me through the purchasing process. Everything went so smooth. I would definitely go back and ask for him! Great service.

Gladys6

Jul 31, 2016

Everyone is very helpful and kind! Jose Luis Ontiveros helped us get a brand new Ford Escape. I really like his personality he gets along with my parents.

Jesss35

Jul 31, 2016

5 stars is not enough to rate this dealership. I inquired through the Costco program and got a call and quotes right away. I came in and worked with Alina Cruz. She was very knowledgeable and patient . Thank you for helping my family and I get into our new Explorer!

Babyrichard1113

Jul 30, 2016

I'd like to thank Puente Hills Ford and Alina for their help and patience with helping me find the perfect mustang. I recently purchased the Ford Mustang 5.0 in Oxford white and I couldn't be happier. Everyone was very attentive and helpful. Thank you for everything

Irene222

Jul 28, 2016

The car salesman was beyond helpful! He was patient and showed me exactly what I was looking for. He took his time with me and explained everything thoroughly. I would definitely recommend this dealership to my friends and family!

Micaela Feliz

Jul 28, 2016

I was helped by Ernie and he was very patient in explaining what i needed help with. He was very polite and fast and even walked to my car to show me where the part i was purchasing was to be replaced.

Moreno15

Jul 28, 2016

I purchased a brand new 2016 Ford Explorer. This was a big purchase for me and my family and I was a little nervous but Anthony Holguin made is very easy. I got s great deal with no pressure. I will for sure recommend my family and friends to Anthony. Thank you so much

p_c1993

Jul 28, 2016

I purchased a brand new 2016 Ford Escape I been from dealer to dealer looking for the best deal. Then I ran into Anthony Holguin. He made my shopping experience so pleasant and easy. I recommend if anyone looking for a car come see Anthony.

Hermanforever

Jul 24, 2016

Nothing but exceptional and professional customer setvice was delivered by the customer relations manager Debi Lara she helped arrange for my car to be have the alarn installed. Thanks Debi you are the best!!

Jackie Jackie's mom

Jul 24, 2016

I'm a new costumer and Ernesto Garcia was very helpful and knowledgeable. I highly recommend this dealer due to its professionalism. I will go back for sure. If you ask for Ernesto, he will do his best to help you in a timely manner.

Tiromessi10

Jul 23, 2016

That was really easy for to get my car there The sales person was very professional I went there cause one my really good friend works there So he recommended And I don't get disappointed Thank you

alfonzo75

Jul 22, 2016

Very helpful and friendly I went in looking for a good deal on a used car talked to this really nice person named Deborah very helpful I didn't buy a car just checking

Happy Customer

Jul 22, 2016

The person who helped me was very friendly and he went above and beyond with customer service!!! He explained in detail what the part that I was purchasing was for and even showed me the difference of used and new ones so that I have a better understanding when purchasing similar part next time.

Jojo215

Jul 22, 2016

Salesman are caring and take good care of the customers.. I have just bought my fourth car from them and will continue to return for any future purchases..

Msmariap

Jul 20, 2016

I recommend Manny Castaneda for anyone looking for a new ford car. He was very helpful and made the whole buying process easier. I would tell my friends and family to come here and drive off with a new car.

amunoz

Jul 17, 2016

Went to Puente Hills Ford to look at the Ford Escape for my mom and Jose Luis Ontiveros was the sales rep that helped us. Jose Luis was great with use and went out of his way to find the right car for my mom. My mom only speaks Spanish so it was wonderful that Jose Luis was able to informed my mom about all of the features that the Ford Escape SE comes with.

Mariaballesteros1960

Jul 17, 2016

In this dealership they have great service and they very friendly. Also including that they always try to find the car that will suit you. Especially our dealer Jose Luis Ontiveros.

lctile

Jul 9, 2016

I think that the employes are properly employed like enough workers to help more than just 1 customer at a time. I had easy organized selection with popcorn and ice cool filtered water is a must i this eat thanks ford you fullfilled my needs that visit you guys rock

Mariabonita29

Jul 9, 2016

I would recommend this place because the people are very friendly and I felt like I was surrounded by family. Especially a guy named ernesto Garcia. He help me get a part for my truck and he ran to get my part for my truck. I love puente hills ford.

Caredi86

Jul 8, 2016

Hi I'm Carlos Olvera and my sister just buy a Ford Explorer 2016 and we have a very good experience Jose Luis ontiveros help us a lot and we thank him for been so nice with us

HermesAlvarenga

Jul 1, 2016

I highly recommend buying from this place. I got a great deal on my 2011 Ford Mustang (Silver) in case anyone is wondering. Ralph Lopez made my experience effortlessly, he basically negotiated the perfect deal for me, based on my needs both financially and with the car recommendations he made. I am very pleased and 100% would buy a car from Ralph and this dealership.

Phil

Jul 1, 2016

Made an appointment to to meet with Rehan Internet Sales Manager. He had two cars pulled up. Had my payment options ready. Was very easy process. Picked the car, picked financed options in and out within an hour.

r

Jul 1, 2016

I liked the dealership and I liked my internet salesman his name was Rehan (very recommended,,,you will thank me later), I felt very comfortable with the whole experience......Thanks Guys

Droxx88

Jun 30, 2016

I definetly reccomend this dealership. Came in looking for a used car and Ralph helped me through the process. He's a great salesman very helpful!

Precious Ware

Jun 29, 2016

went into Puente Hills Ford and i met Manny and i already had new his service was gonna be great, he greeted us through the door and he help me to the fullest of getting my sister a car, even though she was denied the first time he still helped her and we all was able to get a 2016 Ford Focus and so far we love it! Hahhaa he's a great person !

janet_marsh79

Jun 27, 2016

I'd like to say thank you to Myra Diaz in the service department for following up with me on my baby, my 2012 explorer. This car has been through hell and back with me and I haven't had the chance to get an oil change but Myra was able to work around my schedule and finally get me in. She was very kind and nice and if it wasnt for her, I'd probably still be riding around with my maintenance light on. Thank you myra and Ford for all your help. You guys are great.

Angelinne

Jun 23, 2016

Manny Castaneda was an incredible resource to answer my questions and showed a sincere interest in me as a customer. Thank you so much Manny !!

my06focus

Jun 21, 2016

i serviced my focus friday and my service advisor was pretty great they did an inspection on my car after the oil change and let me know what my car needed by urgency. Didnt feel pressured to purchase anything i didnt need and i loved that. i ended up doing my front brakes and i was able to get a ride back home and back to the dealership. Then today i received a follow up call from mayra to check on how service was and i thought that was amazing because i myself had a great experience but going above and beyond and making sure EVERY customer receives the same experience is Great! this was my first time having my car serviced here but i will def be coming back.

number32

Jun 21, 2016

I was interested in purchasing a Ford 150 so I inquired online. I was contacted by Alina Cruz and got me set up with an appointment to meet with a sales rep at the dealer.Great customer service. Got a great rate as well!!!

Kathryn Bonilla

Jun 20, 2016

Jason C. Is the best car sales man I've dealt with. He was so friendly and helped us keep our daughter out of the heat while we looked for a car. He was quick. He really cares about his job and people he helps. Thank you so much!! I'm so happy with my new car it was perfect for the perfect price.

SummerS

Jun 20, 2016

Hakim Rahim, was an amazing salesman! He didn't try to take advantage of me be, as I am a women and a college student at that! He was amazing! He did not stop assisting me until I found the car perfect for me!

Rafa3024

Jun 16, 2016

I been there just for my 2016 explorer's oil change then I met Joanne , she is only one speak Chinese, I'm so comfortable to talk to her, she helped me to translate to the service guys and arrangement a shuttle bus to drop me and my wife to home, after they done the oil change they called me and came to pick up us... This dealership is very nice and friendly!

Mustangbib55

Jun 15, 2016

I revcieved a phone call from a sales representative by the name of, Alina Cruz that a friend recommended me to. I was interested to purchase a new mustang, which I did!! She made this process go as smoothly as it possibly could get. I am very thankful she was the one to navigate me through this process! I will definitely be recommending her to family and friends. Thank you, Alina.

Charlie

Jun 14, 2016

My Brother in law and I went to look at new trucks. We really liked the F150. The Salesman (Michael Ruiz) was very helpful and professional. No hard sell or pressure. We enjoyed speaking to him and learned a lot about the truck. The manager was very helpful too and overall, gave us a very good deal. I was impressed with the whole dealership, including the finance person. Though the whole process took quite some time, we were very happy with the result. Thank you

JCBLK

Jun 12, 2016

The little time i was at Ford Puente Hills dealership was great due to the fact everyone was so helpfull and super nice. Ivette Arceo got me in and out and driving!! One more reason i like ford is the i didnt expect ford to make me feel so high class when i was there. im just a blue collar worker. lol NICE!

Alexia M

Jun 10, 2016

Excellente servicio, Manny Castaneda nos atendio muy bien, nos tuvo mucha paciencia y contesto todas nuestras preguntas. No tenian lo que precisamente buscabamos pero , definitivamente volveremos con el en un futuro.

Amberlyrose07

Jun 10, 2016

I called spoke to Deisi, i had a few questions about a 2016 Ford Explorer i was interested in financing. She was so sweet and answered all my questions! She set an appointment for me, when i arrived at the dealership she greeted me and had the vehicle ready for me to test drive. i would definitely recommend this dealer to anybody Great customer service !!!!

F150_16

Jun 10, 2016

I recently purchased an F150 at this dealership, Deisi made our buying experience the best. She provided us with the best customer service and answered all the questions we had about this truck. Me and my wife are completely satisfied with her service!! Will recommend to all my friends and family!!

Jason lee

Jun 10, 2016

I went in to get info on a new f-150. The salesman was very professional and greeted me. He showed me some of the trucks they had and answered all the questions I had. I will come back definitely.

Pherrera

Jun 10, 2016

Thank you for giving me a good deal on my new truck and thank you to Ivette Arceo. She was kind and courteous and i feel gave me a good deal. definantly I will recommend my family and friends to her and puente hills ford

susan

Jun 10, 2016

Thank you all for making the place so much fun to shop for my cars or servicing it, just got my Fusionfrom Hakim Rahim last Year at a deferent dealer, so I got a call from Hakim telling me he moved to a new but back to his home (Puente Hills Ford) Hakim welcomed me at the service drive and ask if he can help, I said I need to do oil change for my C-Max. he introduced me to Gerald Sanchez so he can take care of me.. I will come back for any of my cars needs

Truck joe

Jun 10, 2016

Went in to check out the new f150s left with one. Rehan was very helpful and knowledgeable with the truck I wanted. Would definitely recommend.

Angeelgee

Jun 9, 2016

Thanks to Deisi, I am completely satisfied with my first car. She provided a lot of helpful information about my 2016 ford fiesta and I couldn't be more satisfied !

CMP123

Jun 9, 2016

I had the pleasure of working with Rehan at Puente Hills Ford and I couldn't be more satisfied with my experience. He was very knowledgeable and made great recommendations for a product that would best suit my needs. He is extremely personable and made me feel very comfortable during my visit to Puente Hills Ford. Thank you for your great service- I will be recommending this dealership (& Rehan!) to my friends and family.

fathead0o44

Jun 9, 2016

called to inquire about trading in my fully loaded sport package 2007 BMW 335i for a F-150. CSR got me all the information I needed and was extremely helpful. The whole experience went very smooth and I felt like I had known the person forever. if anyone needs help at Puente Hills Ford ask for Ivette A. even if you get put on hold the service will be A+. Cant wait to go in this weekend.

Gabby

Jun 9, 2016

Rehan had attended a community event that I was present at and we got to talking. He was telling me about this Ford dealership and because I have been a loyal Ford customer, I thought I'd come by to check out the experience. Rehan gave me a follow up call ahead of time to set an appointment and I came in to meet with him. I was pleasantly surprised by the cleanliness of the dealership and friendly people I met while waiting to meet with Rehan. I ended up purchasing a C-max to replace the aging one I had and could not be happier. This was an enjoyable experience and I am happy to have met Rehan. I already referred another friend of mine and will definitely be back at the completion of my lease.

Karlaamedinay

Jun 9, 2016

Because I felt welcomed as soon as I went in there, and I was glad of getting my car there with the help of deisi

Marrii

Jun 9, 2016

I was looking for a new truck for my boyfriend. I've gone to many dealers, and by far Michael Ruiz has been tremendously helpful. I will definitely recommend people to Puente Hills Ford and to ask for Michael Ruiz.

Nancyppan

Jun 9, 2016

Easy to work with, and Joanne was very knowledgeable.They helped me find the right car. The bilingual speaker was really helpful for my family. Thank you for the patient for us. Good customer service! WE WILL RECOMMEND.

OJC94

Jun 9, 2016

Excellent customer service! Full of friendly and polite staff. There wasn't a question my sales person, Omar, could not answer about my brand new 2016 Fusion Titanium! Getting into finance did take a little while, but Omar kept us company the entire time going over our manuals and warranty information. He even walked us to their service department and introduced us to Eric who gave us his business card and scheduled our first service appointment! I have to say, I was very impressed by the professionalism of this place.

Piglover78

Jun 9, 2016

We've all been through the head spinning, high pressure tactics of xxxxxxx dealers. But not here, Chris Woodhouse is definitely a breed of his own! Don't let that weenie the pooh bear demeanor fool you! This guy is a Ford encyclopedia! I went in looking for a Ford f-350 I need the hauling capabilities as I am a pig farmer. Chris when asked about the specs of the truck knew horsepower, tow capacity, might, and the sex of my unborn child! The application process was smooth and fast. I definitely expected Chris to turn to jackal once I was cooked up in his office, but he was a cordial gentleman like he was guiding his highschool sweetheart after prom. The numbers, and credit were all quick and I was off driving my new baby dory. That's our new trucks name. In no time. Great experience, would buy again! Thank you Chris for the top of the line service. P.S. I think my wife is crushing on your baby blue eyes....

ReneeShells

Jun 9, 2016

I went to look for a new mustang, not planning to buy but I got helped by a salesman and got taken inside. It just didn't make sense for me to purchase a vehicle right then until I was approached by a sales manager by the name of Anthony Holguin who helped me get the payments where I needed them to be with no money down! I couldnt believe it. Now I got the car I wanted!!!! Thank you!!

Sara Barajas

Jun 9, 2016

Deisi helped me a lot in looking for a new car. I would recommend you to go to this dealer, they have great service there.

Sutherland

Jun 9, 2016

I recently purchased my first used car here. The dealer was very friendly and helpful. Thanks again to the sales rep Mike for taking the time to explain and demonstrate how to use the navagation and features In the vehicle.

Tat2714

Jun 9, 2016

Ivette Areco was a great person to deal with she helped me out and answer all my questions. Great person to deal with and very helpful

TILLERS

Jun 9, 2016

Great Experience & Vehicle Knowledge, Friendly, and Very Patient. Oh...and laughed at my brother's dumb jokes.Thank You So Much Mrs. Arcero!J. T.

Hongzhi Zhang

Jun 8, 2016

I just bought Ford F-150 from their dealer and the sales really nice to me. They gave me good price and free delivery the new car to my house even at 9 pm . Good Custer service ! Recommend !

Veronica munoz

Jun 8, 2016

deborah laura was who sevived me with several queestions i had she answered before i confused my first time buyer experience the wide variety of selection and so organized and bilingual to made it easy for my grandfather who speaks spanish understand too check it out better than one in san diego i say

Wei Zhao

Jun 8, 2016

I'm a first time buyer, and I really appreciate for the sales patient. They serviced me with several questions. The sales was really nice, he answered every question I had. They also found a bilingual speaker to help my father who spoke mandarin. Good customer service, I really recommend!

Ecfloyd

Jun 7, 2016

I just wanted to send a shout to Hakim of Puente Hills Ford. I've been a Ford customer for many years, and I have say the, the sales experience I had with Hakim was top shelf. He was honest, fair and added no pressure to the the experience that normally comes with buying a car. He was informed on the vehicle we were interested in and when we were done signing our documents he took the time to show us how to operate all of the features. Also, Zee was instrumental in making sure the deal was achieved to my liking. The customer service I got from them was excellent. Kudos to both of them. They are definitely ASSETS to that dealership. Thanks Puente Hills!

Zer2016

Jun 7, 2016

I spoke to a someone name Debbi Lara. She was very polite, friendly and had great customer service. Thank you Debbi for all your help!

Betto

Jun 6, 2016

Want to thank Alina Cruz for exceptional customer service and professional knowledgable advise on my enquiry about a potential vehicle purchase, she alone has earned my business.

Carlos1091

Jun 6, 2016

It's one of the best dealers I California they have the best service friendly people that work for you and with you to find what you are looking for

Chita

Jun 6, 2016

I am always hesitant to go in person to purchase a new car becasue of the pressure . Oh my gosh such a pleasant experince with all there expecially there customer relations manager Debi Lara. I would send my friends and faily ther

Chris_v1320

Jun 6, 2016

Totally awesome experience. Went there some what undecided on what I wanted but after sitting down with Omar and explaining to him what I was after and my budget he completely worked with me, he wasnt pushy like other salesman at other dealers I've been to in the past. Very professional and knowledgeable about any car I had questions on and went out off his way to to get me and my family into the right car despite my not so good credit. If you stop by puente hills ford in search of a new car talk to Omar he is definitely your man for the job.

Ecfloyd

Jun 6, 2016

I just wanted to send a shout to Hakim of Puente Hills Ford. I've been a Ford customer for many years, and I have say the, the sales experience I had with Hakim was top shelf. He was honest, fair and added no pressure to the the experience that normally comes with buying a car. He was informed on the vehicle we were interested in and when we were done signing our documents he took the time to show us how to operate all of the features. Also, Zee was instrumental in making sure the deal was achieved to my liking. The customer service I got from them was excellent. Kudos to both of them. They are definitely ASSETS to that dealership. Thanks Puente Hills!

Frank

Jun 6, 2016

This is the third time I came back to buy from this store. I love the service and product. I bought a 2016 flex and I love it. Anthony holguin was great and gave us fast and great service. I recommend you come see him

Hakim

Jun 6, 2016

I recommend the dealership to family's and friends for the sales and service department for the good deales and service. Way to go guys

Maddieis15

Jun 6, 2016

Easy to work with and very helpful, friendly inviroment and no pressure. Clean lot and patient people working inside. Recommended to a friend and they bought a car the next day.

Chernandez

Jun 5, 2016

I called a few weeks ago regarding information about a Ford Focus for my daughter. I spoke to a representative named Alina Cruz and she was very pleasant to speak too. She was very knowledgable and I didn't feel pressured into having to buy or come in. Not feeling pressured actually motivated me to come in and make a purchase. I would recommend one speak to Alina Cruz for any inquiries. My wife will be soon looking for a car as well and I know who I will call. Thank you Alina and Puente Hills Ford for my easy purchasing experience

Hheeccttoorr

Jun 5, 2016

Recently I visited puente hills ford and the service was amazing it's more than just your regular dealership they don't tak to you like a customer they talk to you like your part of their family they got me out of there fast and easy shout out to Omar for helping me through the process I will for sure return in the future

Sabrina

Jun 5, 2016

Just wanted to share my experience I was very nervous but after customer relations manager Deborah Lara sat down and spent time with me and my family she made me feel so comfortable I knew I was making the right decision making my purchase from puente hills ford

Senior Guapo

Jun 5, 2016

Went in looking for a car and the service was amazing. Even though I did not end up buying a car that day Debbie was super helpful and couldn't have been better! Overall great service and top notch personal assistance! Highly recommended

Steveevo

Jun 5, 2016

I highly recommend Ivette to help. You just can't buy service these day like the way she took care of me. I was a little lost at first but Ivette made my experience here an awesome day.

BecaR

Jun 4, 2016

Hi recently bought a 2012 Chrysler 200 from Anthony Holguin and I have to say he made my first car buying experience so easy. I would definitely buy from him again I recommend some friends to go his way. I was too scared to go purchase a car on my own but Anthony made it not stressful at all. Thank you for a awesome experience

Chriscarlson

Jun 4, 2016

Ivette Arceo was very helpful over the phone. She helped find the right vehicle for me. I'm very satisfied with who I got to speak with. I encourage people to come to puente hills.

Ckim1

Jun 4, 2016

I'm so amazed at how helpful Ivette was over the phone , she was very patient with me since I am the most indecisive person ever. She's super kind and she answered all my questions I had.

happywifehappylife

Jun 4, 2016

I came into the dealership to get more information on SUVs for my growing family and Ivette Arceo was very helpful. She was very considerate of my needs such as safety for my family along with convenience. I would highly recommend this place and direct yourself to Ivette.

Lara, Odalys82

Jun 4, 2016

I would recommend this dealership because the service was excellent and there is variety of cars to choose. Deisi Aguirre was really friendly and very helpful on everything.

lechita93

Jun 4, 2016

I bought a new 2016 Ford Fusion from Anthony Holguin. I got the deal I wanted in a short amount of time. He was straight to the point and there was no hassle.

Sanchez22

Jun 4, 2016

Deisi was beyond helpful and informational I enjoyed my visit very much. Buying a new car was easy because of her, I would recommend this dealership and deisi to everyone.

yasmin 07

Jun 4, 2016

The service was amazing ! Deisi was very friendly and explained everything clear. I really enjoyed being there at the puente hills ford dealership with Deisi.

Angelica

Jun 3, 2016

It was such a blessing to receive help from Susy Arceo. She was very friendly and helpful. She worked very hard to help get me the car I wanted.

Anthonyh2500

Jun 3, 2016

I was referred to Anthony Holguin the sales manager and he did such a great job getting us the best price out there with little to no time. If you going to buy a vehicle I recommend you come see Anthony Holguin

BrandynP

Jun 3, 2016

Ivette Arceo was very helpful and had a fantastic attitude. She was not only knowledgable, but was able to offer competitive pricing on the cars I was interested in! I would recommend this staff to anyone shopping in the area.

Cecy..!

Jun 3, 2016

Came in after a suggestion and reference was made. As soon I got in I was helped. All my questions were answered, helpful, and resourceful.

Chanellllllll

Jun 3, 2016

I have decided to give the rating of 5 stars because Ivette Arceo was very helpful and answered all of my questions concerning my choice of car to the best of her ability. She truly works above and beyond for Puente Hills Ford.

CrystalA

Jun 3, 2016

Susy was very helpful and professional answered all my questions over the phone when calling regarding a vehicle I was looking into! Totally recommend puente hills ford!

Fusion16

Jun 3, 2016

This was my first time buying a car at a dealership and I have heard of so many bad car buying experiences. I was pretty nervous at first and I'm sure Omar (my sales person) could sense it because he was very reassuring and explained everything into detail for me. There wasn't a question he couldn't answer about the Fusion. I had a very good experience here. Everybody is so welcoming and friendly. Whenever my friends or family are looking to buy a car, this is where I will send them.

Gris007

Jun 3, 2016

Omar was so amazing with throughout process with our new car. Very professional come in and ask for Omar he will take good care of you!!!

Gustavo

Jun 3, 2016

I have called over the phone for I was interested in a truck and ivette had made my experience very wonderful.She was very helpful answered all of my questions in a very professional manner, because of her I will be purchasing a vehicle at this location

Honey4242

Jun 3, 2016

I think overall puente hill ford is the best love it I have no other words but the best in every way .and I do recommend it to everyone if they could just stop by and take a look.

Irvin Alejos

Jun 3, 2016

This dealership was very helpful very friendly I highly recommend it . They were professional and helped me get my dream car . I got exactly what I was looking for a resanoble price .

John.S

Jun 3, 2016

Ivette Arceo was very knowledgeable and helped find the right Ford for me. I was very picky as to what Ford I wanted, however Ivette not only offered a competitive pricing on the vehicles but also an extensive knowledge that helped narrow dow what vehicle I wanted. I would highly recommend this person if you are looking for a great Ford.

Marie

Jun 3, 2016

Excellent service from the minute you walk in to the time you leave. Susana was very helpful and attentive. Definitely recommending to friends and family!

NathanJC10

Jun 3, 2016

I really appreciate when somebody goes above and beyond to provide exceptional service! Omar Cervantes is the guy to go see! I took my son with me to look at the Explorers and Omar made sure we felt at home. He brought my son popcorn and even some pictures with markers for him to color and stay entertained while we handled business. I am proud to say I walked out of there happy and excited to bring home my Explorer SPORT! Omar even called me the next day to make sure I was fully satisfied! I have had some bad car buying experiences. This was not one of those times.

Penetrador

Jun 3, 2016

Parents bought a new Mustang. Suzy Arceo was a huge help and bilingual. When she responded to "como te dicen" which translates to what's your name my parents felt comfortable with her.

Pops

Jun 3, 2016

It was a great experience I like that when I called the ladies that answered the phone where very helpful and answered all my questions also when I arrived I was created by Susie she was so sweet and she was great at answering questions I was in and out real fast and I had and amazing expirince

Tone24

Jun 3, 2016

Ivette arceo was very helpful over the phone. She was very patient. She helped me find the right car for me. She was very kind over the phone. I encourage people to come to this ford

Vee1989

Jun 3, 2016

Just purchased a 2016 Ford Fusion. Have nothing but great things to say about staff. Ryan Ferguson did an amazing job at helping me find the perfect car for me. Would definately reccomend this dealer to my friends and family. Thank you Susy and Ivette Arceo

xxxxx deep

Jun 3, 2016

My visit to puente hills ford was a great experience Ivette was very knowledgeable and answered all of my questions and concerns. I would definitely recommend puente hills ford to my friends and family due to Ivette's great customer service.....

Enrique

Jun 2, 2016

Ivette Arceo was very helpful over the phone amazing job and effort to bring me in and buy my new vehicle very helpful staff will recommend to family and friends

madisonr

Jun 2, 2016

Ivette Arceo was very helpful over the phone. She really took her time and effort to make sure her customer service was great. I would recommend this dealership again.

Paty

Jun 2, 2016

Ivette Arceo , me ayudo a encontar el carro mas adecuado a mi presupuesto y gusto. Su profesionalismo, buen caracter y el hecho de que habla espanol hicieron el proceso mas facil. Definitivamente la recomendare a mis amigos y familiares. Gracias Ivette

Rafael Arceo

Jun 2, 2016

Ivette Arceo was very helpful over the phone. She was very patient and kind. She didn't rush me. She took her time with me. I eventually came in because of her great service

Miguel Corral

May 12, 2016

Horrible Service, went in with a pre negotiated price and the managers back out of their word. I would never recommend this dealer to anybody shopping for a new car. All they did was waste my time, I would never return to Puente Hills Ford. Beware of what they tell you, it's just the hook to get you in to the dealer.

Miggy27

May 11, 2016

Horrible service, went in with a pre-negotiated rate for a new 2016 mustang and the managers backed out on their word. All they did was waste my time, beware of this dealer I would not recommend this dealer to anybody.

080612

May 1, 2016

False advertisement and lies are what await you, keep your eyes peeled for mistakes on your contract especially if they call you back because of a small mistake on the contract. THE WORST dealership I've ever walked into by far. They have yet to return my calls, I fully intend to report them to the Better Business Bureau, Consumer Reports, TruCar, Ford, and the local news. These people are crooks and it falls from the top down. We found a TruCar ad for a vehicle and were in contact with sales person Elaine Nasser. She assured us the price was correct online and emailed us the window sticker and wrote up a quote or "TruCar" promise. We drove 70 miles to buy the car and were told Ooops! We actually don't have th car anymore, but don't worry we will honor our promise on the same car we just need to search our inventory lot or trade with another dealer. Flash forward FIVE HOURS LATER and 4 people later. NO Deal! The Internet salesman came in and showed us a new quote on the brand new model of the car we were originally here for. He told us it was going to come out to the EXACT same price. How?! "Because we're going to earn your business it's a great deal!" Little did he know my husband is a numbers guy he quickly dismantled his proposal. He was able to get the price low because he added $4,000 down of Our money and tried to lie and say that was their rebates and incentives (We knew there was no such incentive on the year model). When we told him their promise was with Zero down he got upset and said he couldn't do that! So then where's the great deal? We're paying full price and putting thousands down??? He walked away then they pretended they couldn't locate any similar vehicles even though we found plenty on our phones. They had the nerve to insult us and our choice in cars, they tried to bully us into their expensive mustang in the showroom, we asked for the manager 5 times and weren't even given his name. Of course it isn't even on their website the receptionist didn't even want to give the managers name when I called. We left without so much as an apology! When I finally got in contact with the manager Kyvan Shaigi-Neik (kyvansatpuentehillsford.com) by email he replied "What do you want me to do?". I said, "Honor your promise." Not surprisingly I've never heard back! I took my business elsewhere and you should too. While we were there we heard an unhappy customer who sales contract was changed it was a more expensive monthly payment and she was putting more down!

s2kookies

Mar 19, 2016

Short version: Puente Hills Ford refuses to sell me a used car for the FULL PRICE listed $11,995 cash, unless I agree to buy a Limited 3 Year Paint and Interior Cloth Warranty for $500-2000 on top of listed vehicle price.Long Version: Puente Hills Ford listed a 2010 used Subaru Forester for $11,995 on autotrader. I called to check that the car listed was available for a test drive, I confirmed the price on the phone with one of the sales representatives of $11,995, and was told the car would be ready for me when I arrived. When I arrived I waited approximately 60 minutes for the staff to "find the car" they stated they had just received the car and they were unsure of where it was on their lot. I was a bit hard on the initial sales guys, giving him crap for making me wait so long because I had called an hour ahead of time to confirm and the car was ready. Well eventually they found the car, and our initial sales guy decided he didn't want to deal with me anymore so he had a younger newer sales guy help us out. So me and the young sales guy went on a test drive. Car was fine, price was fine, happy with the test drive. We now go back inside and sit down and start filling out paperwork with the younger sales guy, he offers us some "Platinum Warranty" type thing that covers paint and fabics of the car. I decline, he says that's okay he just "has to ask" because his job requires it. He then says he needs to quickly grab his boss so we can continue with the deal. So about 15 minutes later his boss comes in and again tries to sell us this "Platinum Warranty" for paint and fabric for $2000, I decline again. He states "what if we can lower to $1000 extra and your walking out the door with a warranty and the car for $13,000?". I decline again. He then gets into a long explanation on how their pricing works and that they sell cars lower price than 97% of their competition and that they make no money off the sale of a used car trying to explain that the reason its important for them to sell this "Platinum Warranty" is that without it they are losing money on the sale. I decline again. So the "boss" leaves to "talk to his manager", I sit around for another 30 or so minutes while I watch the "boss" takes a coffee break and wait for papers to print". When the "boss" comes back he brings papers showing other Subaru Foresters selling for $14,000 and that we are getting a deal for $13,000 with the warranty. I decline again to purchase the warranty. At this point I state that I will either be purchasing the car for the listed price of $11,995 or I will be walking away. The "boss" lowers the price of the "platinum warranty" again to only $500 on top of the $11,995. I state once again I will not pay a dime over $11,995 for the car, and then I ask where he is going to sale me the car for advertised price or not? He states "I am going to sell you the car for the listed price, but not without the "platinum warranty". He then states "I have the right to refuse service to anybody" and says that if he doesn't want to sell me the car for the listed price he doesn't have to. Not only was he rude but he was extremely threatening. When I tried to tell him that "I don't care how much other Foresters sell for I want it for the price its listed for on their website and on autotrader", he tells me "you need to stop talking". He became progressively more angry anytime I declined the warranty or told him I wouldnt pay more for the car.Keep in mind I am trying to pay this dealership FULL ASKING PRICE, IN CASH. But because I wont add on a "platinum warranty" they wont sell me the car. After dealing with his built up rage for roughly 30-45 minutes I eventually left without the car.

Richard Logsdon

Jul 19, 2015

Very good service every time we take our truck in.

Gilbert Gloria Rodriguez

Jul 16, 2015

My vehicle is running well. The replacement of the alternator corrected the problem.

Hector Ponce

Jul 14, 2015

the service is excellent . thanks Ramon Amaya and his staff

Everto Ruiz

Jul 13, 2015

Ramiro Vasquez was my initial contact. He was most courteous and attentive to what I desired in a car. Coincidentally, I bought my new 2001 Expedition at ( then) Puente Hills Lincoln Ford. That car I kept until now and was so satisfied that I bought another Exp. this year. Super Ford had the particular color and model I wanted and Ramiro was most helpful in assisting me to acquire the car. I believe Mario was the other staff person I delt with and he as well is a cordial man. The experience at Super Ford was positive and encouraging. Thank you.

Leticia Serna

Jul 11, 2015

This dealer is my favorite for more than 20 years,l love ford service,the staff are excellent specialy Ramon Amaya his staff are helpful, They are there for us all the time.

Kim Feragen

Jul 8, 2015

Our buying experience was awesome. Quick and easy. Bill D'Amore was great. He went above and beyond our expectations. Thank you. We love our Mustang!

Ron Beacham

Jul 5, 2015

Your fine service department is a big reason I am a loyal SuperFord repeat customer. I choose to lease my Ford Edge from SuperFord because I am treated well by the sales and service staff. Thank you.

Keith Breidinger

Jul 3, 2015

ALWAYS VERY PLEASANT AND COURTEOUS. GEORGE KEITH IS ALWAYS VERY AVAILABLE TO ASSIST ME. I ASKED IS I COULD BE OUT BY 10AM FOR A DR APT. AND SURE ENOUGH AT 10AM MY TRUCK WAS COMPLETED AND WASHED!!! SEE YOU AGAIN SOON.KEITH

Brigid Flores

Jul 1, 2015

As usual service assistant, Oscar did a good job. He is always to helpful and courteous. Service was done quickly and a ride was ready to take me back to work and pickup to get vehicle, Ford Escape. You have a great service area, I stayed as Ramon Amaya used to be my service assistant and always provided me with great service on any of my Ford vehicles. Now I am lucky enough to have Oscar. Good people are worth it!!!!!!!!!

Carolina Dupree

Jun 29, 2015

Your service department is wonderful . Helpful and very friendly. My service technician Ruben is awesome he makes sure a leave happy there.

Cesar Flores

Jun 28, 2015

Excellent service all around. Great sales process. Happy with my escape.

Richard Ortiz

Jun 27, 2015

You took care of a recall item with the battery which at first I was told that it was not necessary to do at the time. But I later got a phone call that it was going to done. So the "not to do" was reviewed and the job was done.

Thomas Edwards

Jun 25, 2015

Excellent experience - Service Advisor identified the problem and was very responsive and courteous.

William Brown

Jun 25, 2015

I brought my 2007 Ford Focus to the Super Ford dealership for regular maintenance; I also wanted the car checked thoroughly because my daughter will be driving it to college soon. Oscar came to help. He is one of the most professional service advisors I have met! He got everything done so quickly and made sure that I did not wait longer than necessary. He saw me standing outside waiting (by choice), and he ran to check on my vehicle inside. I told him that there was no hurry because I was enjoying being outside (the waiting room was too cold and too loud with the TV), and he said that he would check anyway. I really appreciated Oscar's thoughtfulness and professionalism. I highly recommend this dealership for service and will take in my car again when my daughter returns to visit.

Ray Walker

Jun 24, 2015

The sales and finance team were great. I would recommend them to all my friends and family.

Jerry Casterline

Jun 22, 2015

Everyone was friendly and courteous. Thanks to Dillon for the ride home and pick-up at my residence.

George Ezquerro

Jun 20, 2015

Super Ford is the greatest!! I have been a customer since 1972, both in purchasing new cars and always in servicing all 3 of them in the Service Dept. I live in Eastvale (Corona) with Hemborg Ford a mere 4 miles away, yet I travel to Super Ford some 35 miles one-way--obviously I feel they must be doing a great job!!

Linda Osborn

Jun 17, 2015

I bought my Edge 7 years ago from this dealer and have had wonderful service!

Ed Hanna

Jun 15, 2015

The service was fast and easy. I asked for a few small items to be repaired along with the "normal" service. The items were repaired with no problems. The courtesy shuttle was very fast and convenient. I will definitely be returning for future service needs.

Juan Amaya

Jun 15, 2015

everything was great like always, service is always pleasant here

Javier Rodriguez

Jun 9, 2015

2006 MercuryMilan : I grade it a B+ I waited a little. The part was not in stock but the wait was well worth it.

Cathy Alas

Jun 8, 2015

Ruben Barrera is a delight to work with. His follow through as well as his follow up with me is extremely appreciated, especially with my hectic work schedule, it's nice to know you have someone as attentive as Ruben that will call me and remind me that I need to being the car in.

Keith Banta

Jun 5, 2015

Everytime I take my truck to puente his ford super ford they take care of my truck and super fast service

Matthew Carroll

Jun 5, 2015

Service team is always courteous and helpful from beginning to end.

Lawrance Edwards

Jun 3, 2015

Ruben Barrera is a pleasure to deal with. He is extremely knowledgeable as well as helpful. He and his team always do exemplary service on my vehicles. I look forward to working with him in the future!

Orville Owen

Jun 3, 2015

We have had the same service writer for quite awhile. When we bring in our car he lets us know if additional service is needed,which we appreciate but we don't feel he is ripping us off

Dale Persing

May 30, 2015

Very nice. I liked that you washed my car. You had my name wrong.....Dale Persing ,not Dave. Thanks

Juan Navarro

May 29, 2015

We had a great experience buying our car. Chris our sales rep was really helpful. Our credit is not the best and he still managed to get us a great deal on a new car. He worked very hard for us and made our experience very smooth. I can't wait to come back to purchase a second car from this dealership in the next year.

Allen Scott

May 28, 2015

i went in for oil change and my truck was squeaking so i ask to check shocks rear end and brakes was satisfied that they took care of all of it was surprised my shocks were still good my truck is a 06 was treated ok there no complaints here

Luis Perez

May 21, 2015

I have a 2014 mustang.when I went to ford dealer I receive amazing service.with the help of the staff everything went smooth and good. Thanks

Juan Eras

May 19, 2015

Staff was helpful everything was great only problem is a malfunctioning car horn for the new vehicle i just purchased so not too happy about that Overall experience was great.

Ashley Franz

May 16, 2015

Great service Mr Sanchez did a great job, great customer service.

William Paolino

May 15, 2015

George has always provided me with excellent service, I will always bring my truck to him for any service needs

Richard Payne

May 14, 2015

Truck desired was at remote location. Staff went above and beyond to deliver what was most wanted.

Julie Cory

May 13, 2015

Oscar, was very polite, helpful and professional, I had to have my brakes replaced and had a leaky casket. I have taking my 2003 explorer to Puente Ford for years. Thank you for your service.

Arnel Babida

May 12, 2015

The waiting room is a bit outdated and needs revamping. All the dealership I have been to has complimentary bottled water, coffee, hit cocoa and donuts but this dealership does not.

Honesto Balmaceda

May 12, 2015

The staff are too helpful and accommodating to their customer he's such a good staff that a you do had !!! Thank you so much for the best services !!!

Hratch Joukadarian

May 12, 2015

Second time purchasing a Mustang,Bill is Best Salesperson ever.

Lita Hernandez

May 5, 2015

I bought a 2014 ford fiesta se and am already having issues with my speakers. Oscar at super ford city of industry has been a great help and listener during this frustrating time. Unfortunately it has taken me 4 times of driving to the site for them to finally change the speaker.

Miguel Magana

May 5, 2015

Very helpful love my new car bill was great . I would come back again and refer all my family

Susana Bailey

May 5, 2015

Expedition 2000,Gerald was very helpful and new my self & my car well.I am a customer there more than 10 years.Great service

Benjamin Rojo Perez

May 4, 2015

Ordered my 2015 Mustang nuevo March February while I was deployed and Alfonso and Bill helped me get what I want. When I got to the dealer to see my Mustang is was already ready for me to test drive. ALFONSO was very helpful in getting me a good deal on the car. I would recommend anyone to go buy a car at super ford with Alfonso.

Valued Customer Lease Plan Usa Lessor

May 4, 2015

Service tellers very professional, informative and courteous. Great service.

Jon Ventress

Apr 29, 2015

Service was great. Oscar knows what he is doing. He is a great asset to your company. I will continue to take my vehicles to be serviced with Oscar.

Fernando Padilla

Apr 28, 2015

I have a f150 and a like the mustang.the service was good and the attention of Mr Barrera was very helpful and clear. Thanks.

Wei Chen

Apr 28, 2015

good! very nice guy,I will come again! I like it.!!!!!!!!!!!!!

Robert Hinojosa

Apr 27, 2015

I have a 2013 Ford Edge. I brought it in for oil change and check engine light. There are no ford service centers in Whittier, which is where I live. So Puente Hills was best option. Ruben Barrera was quick and friendly. He was knowledgable. He arranged transportation service to and from my home. He assisted me to get the best service at the lowest price. I will definitely be returning with both of my fords.

Esdras Morales

Apr 23, 2015

Well I really appreciate the human treatment that you can get, they listen to you what the problems you expose and give the corresponding solution.

Antonette Werley

Apr 22, 2015

Service was done in a timely manner and no problem in getting an appointment

Denise Hunt

Apr 22, 2015

Great experience. I am loving my Ford Fusion. Salesman was wonderful, listened to what I wanted and got it for me. Buying a car as a single woman is not easy but Super Ford changed that. Thank you.

Sahil Awan

Apr 22, 2015

There was a bit of a problem with communications between corporate and the Super Ford Dealer about the installation price i had already paid for online. I don't understand how I, the customer, had to wait an extra week for them to resolve the issue. However, my service advisor, Gerald Sanchez was a lot of help. He kept me updated with everything and tried hard to resolve the issue in the customer's favor. The dealer did a good job on the installation and even gave a complementary car wash. I would just recommend the dealer and corporate to have better communication with each other because there were problems when i bought the item and also about the pricing. Another communication problem is the fact it took a week. Why couldn't it be resolved over a phone call rather than going back and forth on email.

Leanne Armstrong

Apr 21, 2015

Car was serviced. Washed and was ready in a timely manner. Staff was very friendly and helpful.

Lingting Yu

Apr 16, 2015

The service department's staff is a great group. They are very nice, helpful. I like them.

John Harrigan

Apr 15, 2015

I have no problem with the service rendered at the dealership. I do have a problem with the pressure sensing valve stems. I have had several fail in the last year. They would leak air when I was cleaning the rims. Moving the valve stem would allow air to leak out. I was told the old method was to have the pressure sensor strapped to the rim center and it would cost over $200 to replace the sensor. I now have a $99 valve stem and pressure sensor instead of a $5 valve stem. My son's Nissan has a valve stem that is steel with O-ring seals and a nut on the outside to hold it in place a lot better solution to the problem. Too bad the Nissan steel valve stem and pressure transducers would not work on my Fords.

Justin Victor

Apr 10, 2015

Purchased a Ford Escape. Fernanda, Lou, and Freddy were all great! Worked really hard to get me approved at the down payment and monthly payments I was looking for despite the fact I had some credit issues from previous loaners. I will definitely be back to Super Ford to purchase my next vehicle!

Richard Cline

Apr 5, 2015

Helpful, courteous staff. I had the 25,000 mile service done on my Edge, and this work was completed in an unexpectedly quick turnaround - a nice convenience.

Jack Sewell

Apr 3, 2015

I bought an Escape. It's my second one, and it's better than the first excellent ride. Bill is great in guiding me through the process. Thanks for your professionalism and courtesy to all the staff.

Mike Dunn

Apr 1, 2015

Took the car in at 715am on March 31st for routine service, tire rotation, and had them look at what was causing a message to come on about changing the oil. Oscar, who was familiar with the car said they would take care of everything for me. I expected that the car wouldn't be ready until the afternoon. Oscar called me at 1030am telling me that the car was ready to be picked up and that everything was completed. When I arrived to pick up the car, the cashier had everything ready for me and I was out of there in less than 10 minutes. They had even washed the car for me.Excellent Customer Service!!!!

Adam Hoomanawanui

Mar 31, 2015

Very quick service and was done within 90 minutes. Only problem I had was that it took 15 minutes for anyone to come out and see what I needed done. Could have been the fact they may have been under staffed

Elsa Gutierrez

Mar 31, 2015

I am please to say that Ever since I was driving by on the 60fwy and saw the banner that read we service all makes and models. I called to get more info. And was convinced by their friendly staff to make this my service center, even though I drive a Toyota camry. This service department has never made me feel unwelcome even though I don't drive a ford. Great place to service any type of vehicle with a friendly staff.

Courtney Fenty

Mar 30, 2015

Service was quick and painless. Gerald Did a great job with getting the van to take me home and pick me up when my car was ready.

Hannah Batistelli

Mar 27, 2015

Everyone was friendly and helpful. Especially Gerald. Overall, great experience

Zenaida Campos

Mar 25, 2015

I have always had a wonderful experience... Oscar is awesome.

Elizabeth Floiutsis

Mar 24, 2015

George took care of fixing our a/c in two days, the last dealer took 3 weeks. Very happy with the outcome

Annie Hwang

Mar 23, 2015

I went in for my brakes because it's starting to speak and shudder when I press it. I told my services guy name Ocear, he knows what I was taking about and right away they found the problem and fixed it. Now it does not speak and it feel smooth when I press stop. It's a reassuring for my safety. They always treat me like a family which is very nice.

Hector Ponce

Mar 23, 2015

They always do a good service in my car, and they always tell me what I need to keep my car running good

Leonard Garcia

Mar 22, 2015

outstanding work. Each time I've taken my car in for an oil change they always do a fantastic job.

OPARC

Mar 19, 2015

I want to thank the service manager for contacting me and clearly explaining the problem with my vehicle. I also want to thank him for his willingness to go the extra mile and for solving the problem in a very satisfactory manner.

Armando R.

Mar 18, 2015

I bring my Lincoln to Super Ford because they treat me right. The work is always done correctly and on time.

Edward Riveros

Mar 13, 2015

The service work performed was excellent. However the estimated time to perform the work was longer than estimated. I was not updated during my wait. The time quoted was exceeded by over an hour. I use Super Ford exclusively for service because of service manager Ramon Amaya. Mr Amaya always provided me with the best possible service when he was a service advisor.

Bill Remington

Mar 4, 2015

everything was fine. Oscar did a great job. had 4 tires put on. the wait was a little long, over 2 hours, but everything looks fine...

Cesar Urbina

Mar 3, 2015

Super quick and friendly people, that's whats most important to me!

Deborah Molina

Mar 2, 2015

The service attendant was very helpful. This was my first oil change making it free. Thanks! Also, was advised to use the gas additive due to my using the lower cost fuel. Thanks! Prompt service in dropping off and picking up. Overall, very satisfied

Hakim Rahim

Mar 2, 2015

I like the way all staff take the time to explain the matters to me with simple terms thatI can understand. I like to thank Ramon and Gerald and Oscar, Thanks

Wayne Ellis

Mar 2, 2015

Repair my ford 150 did a good job, fast service , and on time , good people

Frank Garcia

Feb 26, 2015

DONE IN A TIMELY MATTER WITH NO ISSUES! - BUT WAITING AREA NEEDS AND UPDATE NOT CURRENT WITH OTHER DEALERSHIPS!

John Harrigan

Feb 26, 2015

I took the vehicle in and the requested work was done and a bad tire replaced.

Ana Barcelo

Feb 24, 2015

I Purchased a F150 2014. Your staff was wonderful! I personally was greeted by Irma Allen and I worked with Bill Damore in Fleet, who was very efficient and very nice!!! Thank you so much. I would definitely recommend your dealership to family and friends.Ana Elsa Barcelo

Craig Ladnier

Feb 17, 2015

Was done quickly and with no problems, truck was washed and parked ready for pick-up.

Kevin Scott

Feb 17, 2015

Ashley was very knowledgable about what my car needed and provided very good gestures on how to manage service on my car.

Nashat Ateia

Feb 17, 2015

Service manager was helpful ,the attendant was rude and uncooperative.

Peter Conrad

Feb 16, 2015

Prompt friendly service by Ashley. Werk was performed and car delivered BEFORE the time promised. Great service.

Pf

Feb 16, 2015

Excellent customer service!! Staff is friendly and helpful. This is the place to buy. Have been leasing for 5 years and have never had any issues.

Ralph Arzate

Feb 16, 2015

Service rep was outstanding. She was very knowledgeable and polite.

Emmet Acterman

Feb 14, 2015

The service was excellent. I was very satisfied with the service from Ashley who was very helpful.I will continue to go to this dealer for all my service needsThank you,Emmet

Robert Tovar

Feb 12, 2015

Great Service. This is how a service center should be run. Ruben at Superior Ford Has been an example of how service is primary. If I have a question. I can call Ruben and get answers or an appointment to come in. Ruben knows how to sell, but knows not to be pushy. I can appreciate a good pitch. I do not appreciate a salesman who doesn't know when to back-off. I will keep bringing my care to Superior. Their name reflects their service.

Christopher Woodhouse

Feb 11, 2015

I love working with gerald and Oscar they are really great! They get the job done fast and done right! Veery informative and understanding and go about there job professionaly.

David Lee

Feb 5, 2015

I really happy with everything.Service adviser was really Good.

Jessica Zamora

Feb 4, 2015

I came in because I needed a car so bad my credit is horrible but Alfonso and finance and the other man was great the got me a car in 3 hours tops other places had me waiting for a week DPR a response

Robert Gillum

Feb 4, 2015

2012 Ford Focus in the amazing Candy Blue Metallic. Service was done sooner than expected and always friendly and helpful. SuperFord cares about their customers.

Olivia Garcia

Feb 3, 2015

I went in to get a used honda civic si and ended up gettin the new ford focus st couldn't be more happier the staff were rela helpful also

Rhona Granados

Feb 3, 2015

Ruben Barrera was helpful and gave suggestions. He also addressed the concerns I had with my SUV.No one else has handled my SUV so i hope you all stick around for a long time. Thanks for caring.

Glafira Campos (confirm Email Ad)

Feb 2, 2015

oscar is always awesome! he's the reason I keep coming back. the cashier was nice as well, made me feel welcoming. thank you!

Eric Duran

Feb 1, 2015

Ford Mustang. Great service and extremely helpful staff. Willing to make a great deal.

Dan Nava

Jan 31, 2015

Gerald explained everything needed to repair our Mustang. I love the new tires and look for many years of wear on them. Recieved a shuttle ride home. I would have prefered the car in one day instead of two. I also would prefer more affordable prices.

Jimmy Puzon

Jan 28, 2015

Gerald was polite and very courteous. He was overly careful about the completion of service because he told me it would take 2-3 hrs to complete the service. instead it only took 30 minutes. I had to take the shuttle instead of waiting and by the time I got home he called me that the service was done. so he had to send the shuttle back to pick me up. Not a complain.

Kathleen Pipkin

Jan 27, 2015

I went in for an oil change and was told I was due for maintenance for 58000 miles. They explained everything that needed to be done and reccommended getting new tires as mine were the original, also stated the battery was low and could use a new one. The service was done on time and they were very professional. I was very pleased with my experience overall.

Bryan Koyano

Jan 26, 2015

Kudos to Ashley for getting my F-150 service completed earlier than promised.

Silvia Betart

Jan 24, 2015

The service advisor Ruben Barrera was very knowledge and gave me a good deal on tires. Thank you for everything.

Jiang Zhao

Jan 20, 2015

very good service, i would like to purchase more cars from your people in the future.

David Norman

Jan 16, 2015

Great buying experience! So great that we ended up buying 3 vehicles.

Richard Ortiz

Jan 15, 2015

Your service agent was knowledgeable but he could be more patient and people friendly

John Vazquez

Jan 14, 2015

Everyone was very helpful, My sales person was extremely helpful and knowledgeable

Julie Cory

Jan 14, 2015

I had a oil and filter change on my 2003 explorer, everything went well. Oscar was very nice and polite. thank you

Lewis Marroquin

Jan 14, 2015

I have been a loyal customer of Super Ford for several years now. Its a good feeling to be acknowledged and appreciated as a customer like they treat me. Oscar Ramos is my service adviser and he has earned my trust. I also appreciate Super Fords Shop Foreman and appreciate his proven effort to take care of their customers and vehicles. He has a lot of experience and is an asset to his team. I do not and will not allow just anyone to work on or handle my Explorer Sport. Its my high cost investment and baby. When I need service performed, Oscar Ramos and his service team are my go to Ford representatives. I recommend Puente Hills Super Ford for your next Ford Service.

Dwight Ayle

Jan 13, 2015

Super Ford always does a good job. They are friendly, courteous, professional and have the expertise to service my 2008 Taurus to keep it running without any problems or concerns.

Gerald Hernandez

Jan 9, 2015

Cesar Flores and Zee were very outstanding , professional and kind. They should be commended. Thank you both.

Mike Dunn

Jan 5, 2015

Service and Costs were good. Oscar, your Service Bay Advisor, does an outstanding job.

Robert Zepeda

Dec 30, 2014

my car is a little over 2 years old and failed to start about 4 times. It turned out to be a defective battery. The battery was replaced and the car is working just fine. My thanks to Reuben, Service Adviser, he did a great job of helping me with this problem.

Jeffrey Sun

Dec 26, 2014

Outstanding service offered by Gerold. Had my mustang serviced several times at the dealership, quality of job done was great. I highly recommend Gerold at service department

Lingting Yu

Dec 24, 2014

I had 2010 Taurus SHO. The service was wonderful. The manager Ramon is very nice and helpful for what I need. Other staffs are helpful as well.

Yolanda Carriedo

Dec 24, 2014

Purchased 2010 Fusion and all warranty service has been great and personnel has been most helpful during check in and have answered any questions I might have.

Eloina Macias

Dec 23, 2014

Ruben Barrera was a tremendous help. I had to rent a car for 2 days & he made it possible for Ford to pay for the rental w/o my asking him to. The work done was under warranty on the car's transmission. My car is running wonderfully now. Ruben was alwalys so courteous & helpful. He always had my interest in mind.

Hung Chang

Dec 22, 2014

The person who I like to go to for service is Oscar, he always take care of my car's problems. I have two of my ford focus bought from there and the people there are always happy to help with everything and answer my questions about Ford cars.

Laura Greene

Dec 22, 2014

Your staff is very helpful and friendly. What I don't like is they have to try to sell me on paying more for your services that I don't think I need. I went in for a oil change, and then I was told I need a 40,000 mile check up and it's going to cost me $298, which I don't have. Then I was told that I will need a50,000 mile check up and it will cost me almost $500 to do that. I don't know if I want to come back, as I can go elsewhere and get it done much cheaper.

Robert Lightner

Dec 18, 2014

Great The service was great and oscar was very helpful and i wouldn't charge a thing

Gary Sanchez

Dec 17, 2014

Internet purchase so pretty painless. Didn't really want warranty but talked into it. Warranty only till 75,000 miles and we all know crap doesn't start breaking down till after that

William Stephens

Dec 16, 2014

SERVICE WAS GREAT I got my car back hours before expected

Teresa Mojarro

Dec 14, 2014

I just went in for minor service so I can't give you too much information, but everything was very professional.

Lloyd Hendrickson

Dec 13, 2014

Ashley service rep. was knowledgible and helpful. Shuttle service was great.

Melissa Valencia

Dec 10, 2014

Amazingly professional. Alfonso Alvarez was courteous, knowledgable, and helpful in getting us what we wanted in a very timely manner.

Donald Radecki

Dec 8, 2014

You have been servicing my vehicle since 2005. I rely entirely upon the recommendations the service staff makes to me. Ramon gave me his personal attention and before him the manager that was in charge. The last four years I have taken an annual trip to Pennsylvania. They check out everything so this senior citizen can get there and back.-

Mark G.

Dec 4, 2014

The control module for the blind spot indicator developed a malfunction. It took a few weeks to get the part, but when it came in I was notified and the work was done quickly. I appreciate the follow-up calls from Gerald. He kept me informed throughout the whole process. Great customer service, as always. I also want to acknowledge Oscar, who I ran into recently while doing some grocery shopping; He greeted me by name and introduced me to his charming family. We exchanged wishes for a happy holiday season, etc. I was touched by the fact that he remembered my name. Again, that is great customer service..... Thank you, Joe. Please let these guys know we appreciate their dedication to their customers.

Luis Torres

Dec 2, 2014

Satisfied customer. The service included a car wash and the car was dirty at the moment I picked it up.

Rudy Ortega

Nov 27, 2014

I try to stay with ford dealers, my truck stopped working about 6 or 7 miles from your location, so that is where I took it, I would have taken it to where I had purchased it if I was near there, because they have all the service history. I guess it was repaired properly, It would have been nice if they had let me know that they were going to look at my truck on that day, but they said," Friday is the earliest they could look at it" also it would have been nice if they could give me a ride home so that I could avoid a rental fee, but they said that they could not take me, because I was traveling with a shotgun, you see I was coming back from hunting in the desert. I also had two hunting dogs and 12 dead birds to travel with. I sure don't like where Ford is going with their customer service. I hope you have a great holiday seasonRudy Ortega

Anita Labrada

Nov 20, 2014

dropped it off at 7:30 am before work and picked it up after 4:30 pm after work car was clean and runs fine.

Charla

Nov 20, 2014

Gerald in the service department at Super Ford in City of Industry, CA was excellent. I brought it in for some general service and a electronic problem. He handle the requests quickly and recommended other service but was not pushy, which I really appreciated. He kept me informed and I picked up my 2011 Expedition the same day! Thanks

Dionne Aminata Samb

Nov 19, 2014

Staff was friendly and service was fast. I loved being able to wait from home because my son was sick. The shuttle service was very convenient.

Martin Carretero

Nov 19, 2014

Excellence service as always. I came in early on a Sat. morning, waited a few hours, and truck upgrades came out perfect, plus was washed

Maribel Kratz

Nov 15, 2014

Brought in my Ford Explorer for change oil. Service personnel, Gerard, was very polite and efficient. While waiting, I exchanged pleasantries with Mr. Pimentel whom I met some time back. He as always was very courteous and friendly. After service was done, I asked Gerard for help on how to use the rear AC, he referred me to Eric Gulino who helped me out on a few things; he was patient and showed me what to do. The service staff was definitely very helpful.

Wendi Friedman

Nov 13, 2014

we came to you because we had a horrible experience at another dealership. bill d'amore was great. he was not only able to find the exact car i wanted, but he was also able to give us a great deal too. i am also in the customer service business and set the bar very high. bill exceeded our expectations and restored our faith in car salesman! thx again!

Ernesto Salinas

Nov 9, 2014

We had service done on our car. Staff is very professional and friendly. Felt like they really cared about us. Everything was done in a timely manner. We will only take our car here. Thanks!!!

Sally Pagano

Nov 6, 2014

I came in with no appointment for an oil change....knowing that my tires were almost ready for the graveyard. My service advisor, Gerald Sanchez, came to deliver the sad news. He answered all my questions re price, value, wear, road noise etc and I opted for the Michelins. I ended up getting one tire for free and a $70.00 rebate thanks to Gerald's help and expertise. I was in and out in around three hours which is pretty good since I had made no appointment. Thank you Gerald!!

Valued Customer Shawnee Construction Co.

Nov 6, 2014

We love George Keith, he is very helpful and so willing to be of service.Your customer service waiting area is nice and convenient. Because of these two reasons, we will be back. We service both our fords here.

Angelina Saucedo

Nov 4, 2014

I emailed Internet sales and was contacted by Bill D'Amore he answered all my questions and gave me all fees up front. Whe I went to meet with he was with another customer so he had Alfonso Alvaez show me the vehicle and took it for a test drive. Alfonso was very attentive as well as Bill once he took over. They both are excellent and a great asset to Ford Motor Company. I have worked in Customer Service for over 26 years and both of these gentlemen know how to make a customer feel good about the car they are purchasing. Thank you, Angelina Saucedo.

Discouraged

Nov 4, 2014

I went in for the maintenance service, just routine, which I do every 5000 miles, going back for 2 consecutive Explorers ('93 and 2003) and my current 2008 Edge. This service is oil change, tire rotation, inspections, etc. I was promised 1-1/2 to 2 hours, but I was told, after 2 hours, that they were just getting to it. I was there when they first opened and did not see a line of cars ahead of me. I guess they don't think that I'm that important even though I went to them from another dealer's service department went south, and I've bought 2 cars from them and done all my service there.

Rory Waggoner

Nov 3, 2014

Service department contacted Ford Motor Co on my behalf secured a rental vehicle at no charge. I am very pleased.

Alejandra Baca

Oct 30, 2014

Ashley my service advisor was great! She thoroughly explained my recommendations, described the work performed, and made sure my car was washed and ready to go! I appreciated her even more after locking my keys in my car. She told me that it wasn't a problem and she would get them using what was called a "cheap key". I look foward in returning in 3 months for my oil change.

Aaron Hsu

Oct 29, 2014

Friendly and knowledgeable staff; fast service, finished the job ahead of scheduled time; a A+ service department.The waiting room need improvement - - some good magzines, newspaper and sufficient beverage supply.

Micheal Olson

Oct 29, 2014

Serviceman is always friendly and having adequate knowledge and supervisor "Ramon " is helpful too.

James Anton

Oct 28, 2014

Loved having a coupon for a $9.95 oil change. send more !!!

Luis Perez

Oct 28, 2014

I purchased a 2014 mustang. The service was amazing. The staff were very polite and very helpful. Best dealership I ever went to.

Karen S

Oct 27, 2014

I took my 2007 Ford Escape in for an oil change on Saturday, Oct 25,2014. The line for service was long. I waited patiently in line and the service advisor, Oscar was very fast and efficient. I was very impressed on how fast service was. This was my first visit here and I will be returning from now to your service department.

Ben Taguchi

Oct 26, 2014

Service dept was fast and courtious, good job, I really appreciate the service couponsGreat facility

Oscar Apodaca

Oct 23, 2014

Ashley was the one who attended me first and let me know the wait time. Even though it was a busy day my vehicle was done at a sooner time than expected.

Valued Customer

Oct 23, 2014

Great vehicle, good dealership, great sales team. Very helpful, no waiting games played. I went in, got the car I wanted, and left the dealership satisfied.

Phillip Hudspeth

Oct 22, 2014

as always the service was great, and i will keep comming back, it not much to say but great JOB.

Stanley Singer

Oct 20, 2014

Good communication by staff. Excellent shuttle service provided.

Diane Gibson

Oct 16, 2014

Very helpful. Got in and out quicker than expected

Hannah Lee

Oct 16, 2014

Excellent service. Jorge was very professional.Wifi was very fast in waiting room.Only thing was that the waiting room was Adjacent to tire shop and the smell of tires gave me headache. Possibly close the door between the tire store and the waiting room. Although, it may not help much because there were a lot of employee's foot traffic through that door.

Ron Ballay

Oct 10, 2014

service was excellent and on time staff kept us up to date on progress of repairs George Keith was exceptionally helpful in walking us thru the repair

Emmet Acterman

Oct 9, 2014

It was very good service (Ford Focus) Everything went well

O Tang

Oct 9, 2014

So far so good!but waiting time too long for minor repair,even i have to wait form 9;45 am to 1;30 pm with a empty stomach since reception told me only need half an hour,hope to improve that let customer save time

Jeff Serra

Jun 14, 2013

By far the very best car buying experience we have ever had! Not only did we get an amazing deal, the service level was simply amazing! Way to go Super Ford! You just got a customer for life!!!!!

Picky buyer

May 17, 2013

I was blown away by the great service Super Puente Ford gave my wife and I. It was so good, it was embarrassing. I felt like I was at a high end restaurant, and it did not take as long as my last purchase. Thank you to Hakim for all of his efforts and personal attention

Lettya10

May 14, 2013

We love our brand new Edge that we bought at Puente Hills Ford! The experience was great over all! They answer every question, I felt comfortable about my decision and most of all the customer service was exceptional! I recommend that if anyone is looking for a great car with a great experience please go to La Puente Hills Ford.

LizL

Apr 23, 2013

After going to several Ford dealerships and on countless test drives on the Explorer i finally signed a deal on a lease. Don my salesperson was very helpful and patient during the process and went out of his way to get me the car and payment I wanted. I would absolutely refer my friends to Super Ford.

Satisfied Customer

Apr 20, 2013

Great Experience and great price. Thanks Philip Sayegh

F150 truck

Aug 25, 2012

The salesman, Bill Damore, surpassed my expectations. I got the truck I was looking for at a saving of $1000 over what I was prepared to spend. I will definitely return in the future.