Quality Auto Mall (Ford) reviews

Sylwester Brulinski

Oct 17, 2016

Service Advisor Carlos Santana as always provided excellent service.

Frederick Michel

Oct 15, 2016

Your Service Manager and staff are friendly and helpful in caring for my car and have always provided professional quality service.

Robert Anen

Oct 13, 2016

I've never had a bad experience dealing with the Service Dept. They are great...

Lorraine Cerruti

Oct 10, 2016

I walked in for an oil change - the works - and my car was taken in immediately and done in 1 half hour.

John Redstone

Oct 8, 2016

Always good service and easy wait times. Will always trust them with my truck.

Mario Karcic

Oct 7, 2016

Your service team was first rate. They explained everything they would do and told me it would take about an hour. 45 minutes later I was already on my way home and my truck was riding beautifully. Great teamwork and so very pleasant to talk to.

Robert Romeo

Oct 7, 2016

Very helpful and quick. Nice facility. Good wifi. Not pushy

Daniel Keeler

Oct 4, 2016

Carlos was great as usual, complimentary maintenance and link replacement done with less hassle than it would take me to drive to a Lincoln dealer to get the work done.

Diana Cepeda

Oct 4, 2016

My experienced was good, the workers are courteous and very helpful,the service was good.

Charles Giamo

Sep 30, 2016

always helpful and truthful in dealing with me. have had good expierences at all times

Stephen R Caruso

Sep 29, 2016

Always happy with the service and sales department. I'm am FORD DIEHARD!!

Moeses Guzman

Sep 28, 2016

service was great staff was great all in all everything was great

Jercann

Sep 24, 2016

We recently purchased a Ford Mustang from Quality Automall in Rutherford, NJ and wanted to share our excellent experience with anyone interested in considering them for your car purchase. Dan Sangirardi was our Sales Consultant. He was knowledgeable, friendly, and low pressure. Importantly, he clearly made us feel like valued customers. We shopped around at Ford Dealerships in the North Jersey area. Quality Automall prices are competition with other Ford Dealers, but the difference with Quality Automall Ford is that Dan just worked harder than the others in pricing a car that met our financial comfort zone. As a result we got the best deal and customer service at Quality Automall. Dan was not pushy and was helpful in letting us take our time in deciding if the price was right that met our budget. We were very impressed with Dan Sangirardi and highly recommend that you seek his assistance in purchasing a car from Quality Automall. Thank You Dan.

PEDRO M GARCIA

Sep 13, 2016

I went to the dealership with my uncle and Michael helped me in choosing a car and get it for the price i wanted. He was very friendly and professional. I can honestly say it was the best sales person I have deal with.

Helene Candela

Sep 6, 2016

2006 Lincoln Town CarNo appointment necessary and almost immediate service within a reasonable period of timeSatisfied with service and care of my vehicle

Linda kalena

Sep 1, 2016

Dealership is helpful efficient and curtious and they always go out of the way to explain everything.

Richard Keegan

Aug 30, 2016

VERY GOOD HAD A RENTAL CAR FAST AND RECIEVED MY CAR BACK CLEAN LIKE I BROUGHT IT IN

Dave Ramirez

Aug 29, 2016

Allen - Was awesome! waiting area was a bit warm. Need to crank up the AC for customers.

Maria Garcia

Aug 23, 2016

Service is excellent and repairs were done quickly. Staff gave a good recommendation on the type of repair.

Martin Grycuk

Aug 22, 2016

Great fast service, quick customer service, very clean facilities,

Chris Zaturoski

Aug 19, 2016

Smooth and easy from appointment to completion of service!

Joe S.

Aug 16, 2016

My car (a 2013 Ford Fiesta) has been consistently horrible since I bought it new here. I thought it was just the car as I had asked during my oil changes in the past but was told all the stalling and poor acceleration was just how it worked. finally met with Carlos when bring the car in to do the breaks that I was told I needed when I last brought it inn (just after than 25000 miles) and asked about a recall for a door latch when I mentioned the stalling at lights and shuttering whenever I accelerated.It was a Thursday and he said nothing would be done until Tuesday because they were so backed up. I appreciated the honesty but was frustrated. After chatting a bit longer, Carlos fit me in and even though it took a few extra days due to the mass of issues and how busy they were, the car seems to be finally running as it was intended to.Too bad it took 3 years to get to that point. I already have tell every I know not to buy a Ford, especially a Fiesta. So 5 stars for Carlos, a 2 for the car and a 3 for the dealership.

Robert Anen

Aug 15, 2016

Alan in Service is top notch. He is very helpful and a pleasure to deal with.

Benedict Rotondi

Aug 9, 2016

I started using Quality Ford when they were known as Stadium Ford, I bought my first new car a 1995 Contour and then I bought a 2000 Fusion, and since then I have leased two Fusions, I also had my mother in law lease a car from them. Since 1995 no one else has serviced my vehicles but Quality Ford. There are no hidden agendas and it's serviced in a timely manner. The staff who some of them I know since 1995 couldn't be more helpful

Carolyn Draney

Aug 9, 2016

very fast and excellent customer service did everything and more they remembered me by name as I arrived they had a clean and exceptional waiting area with refreshments and books to read television to watch I will recommend to all my friend and co workers to come here for tune ups. they directed me ti where to go on line for rebates for next appointment

Veera Palacharla

Aug 9, 2016

The service was very quick and specific to what is required.

Giovanni Ventre

Aug 6, 2016

Ford Escape is a very capable vehicle. Good on gas. The stereo is excellent.

Mark Olive

Aug 3, 2016

Came in just to get "The Works" but; car needed an alignment also. They took care of it right away. Always good service here. Alan is a nice guy.

Dwaynne Omar

Jul 29, 2016

I was greeted by Alan (the shop manager), he told me there might be a slight wait (which I appreciated) and within a half hour I was done. He advised me that I would needs brakes soon and gave me a ballpark estimate of what it would cost me. I'm always very satisfied with service at Quality Auto Mall

Dave Moise

Jul 27, 2016

Great guy! Sold me a nice 2014 Honda Civic!! Car run great! Dan is a stand out professional. The whole process was smooth and easy. No hassle at all!!!!

Job Ittoop

Jul 24, 2016

prompt,courteous,timely genuine work scheduled and delivered on time,special thanks and appreciationto Mr.Carlos Santana whose enthusiasm to get a job well done.

Louis Legora

Jul 19, 2016

I have purchased 2 cars from Eliud ,, Great guy , When this lease is up I will be back

Brian Rabbitt

Jul 11, 2016

The staff is very helpful and the time in the service area was fast.

Marion Torres

Jul 6, 2016

Going to Quality Ford is always as pleasant as having your car serviced can be. The facilty is clean and comfortable. Service is always reliable and prompt. The staff is courteous and friendly. I always go to Quality, and I have a Ford dealer closer to me. They are simply better than the others.

Richard Keegan

Jul 6, 2016

service was very good and friendly, nice customer waiting area

Jennifer Collazo

Jul 5, 2016

This is my 3rd visit and 3rd car here and my 3rd edge. The staff is very helpful including the finance team who always walks me through the process slowly so that I understand.

Rustann Provenzano

Jul 5, 2016

I leased a 2017 Ford Escape. Lease was up in a few months and Mike made the process easy.

Dwight

Jul 4, 2016

Great job from the team . Took care of me the same day my service issue would have been next day anywhere else .They drive to pick up parts that was under warrantee from somewhere else .Awesome jod

Jiovanis Irizarry

Jul 1, 2016

Thank you so much for always taking the time and being professional.

Ron S

Jun 23, 2016

Came in for my usual oil change and tire rotation with no prior appointment. Discovered that I needed rear brakes. In less than 2 hours I was on my way and the total bill was reasonable.

Stacey Castiglione

Jun 22, 2016

I have leased three vehicles from Tim Bernard and my experience is always pleasant

Douglas Gogal

Jun 12, 2016

Price was great for quick lane service.Time was about 45 minutes just wish it could be more in line with quick lube companies under 30 minutes,but overall service was good

Richard Diamond

Jun 11, 2016

2011 Escape. The staff as always provided excellent service

Lisa Callari

Jun 10, 2016

I purchased a 2015 Ford Edge, I had issues with my car when I purchased it but Tom Dickman the service manager made sure when I brought my car in for servicing that I was taken care of as well as fixing the issue the car had after the purchase

Lynn Chiappa

Jun 7, 2016

Staff is always helpful and courteous. Car servicing is done in a timely manner.

Ralph Rufino

Jun 5, 2016

Went in to view options for early lease return over Memorial Day weekend. The showroom was busy as was our saleman Tim, but all very helpful. After 4 1/2 hours of waiting we drove off with a new Ford Edge. Tim worked hard to work with 4 customers at one time. If the wait is expected to be this long free snacks or bottled water should be available. The vending machine wasn't working properly. Overall always pleasant to work with Tim. This is our third lease.

Maria Garcia

Jun 3, 2016

Ford Escape Titanium. Service was fast and the staff was friendly and helpful

Jack Schanel

Jun 2, 2016

Paul and Jordan were extremely helpful and aimed to please. Extremely courteous and patient. Will refer friends and family.

Filomena Hoff

May 26, 2016

I went in for regular maintenance on my leased Ford Edge and came home with a new car. My lease was going to be up in August but Quality Mall was able to work with me to meet my requirements and I was able to lease a new 2016 Ford Edge. This is my third Edge and I've been very happy with the vehicle as well as the staff at Quality Mall, both in Sales and Service.

Ivonne Paneque

May 9, 2016

Our sales representative, Eliud Velez was very helpful in helping us with the purchase.

Lawrence Rosten

May 6, 2016

Quickly had me on my way after unscheduled service to repair a damaged underbody shield.Perfect! Service Manager terrific!

Thania

May 6, 2016

I called the delarship Saturday afternoon and made an appointment and thanks to Chris a great sales person he helped me find the car i wanted and such a great experience !!! Definitely go to Chris Gerrity!!

Danielle Coulibaly

Apr 29, 2016

i went to the dealership to buy a van and i was very satisfy about i was treated with politeness and respect.i'am very happy about my purchase. the staff and the dealer were very helpful.

arianaames

Mar 10, 2016

The only reason I'm giving this place 1 star is because I have to. I suggest everyone do their research on Yelp as well before they even THINK about taking a trip here. Their customer service is horrible and every single person who works there is an idiot. I've have to take my truck there 5 times within an 8 month period to get "fixed". Every time they told me something was wrong, they were WRONG and I had to look under my hood myself to identify the problem. It wasn't until then that my truck got "fixed". Even AFTER THAT, it was still making noises, so I had to take it back (AGAIN) and they admitted to me that they DID IT WRONG THE FIRST TIME so I was without a car for THIRTEEN DAYS with no update whatsoever on the status of my car. I happened to stop by there on day thirteen to see what was taking so long since no one every picks up the phone and suddenly, "hey, your truck is done." Was ANYONE going to tell me?????? Also, they tried to make me pay $500 for a rental while it was getting "fixed" for the FIFTH time for THIRTEEN DAYS. When I tried to dispute this charge, the GENERAL MANAGER (JORDAN) HUNG UP ON ME. This place is a disgrace and Ford will hear about this for sure. They are crooks. Even though it's 2 miles from my house, I would drive 50 miles to avoid going there ever again.

Anthony

Jan 30, 2016

I purchased a vehicle from Dan S at Quality Auto Mall, Dan was very helpful, patient and went out of his way to make it a pleasant experience. Top notch customer service! I would recommend him to any of my friends looking for a new vehicle. Thank you!

Anthony0712

Jan 30, 2016

I purchased a new car from Quality Ford Dan S was my salesperson and he could not have been more friendly, paient and helpful, he definitely made it a very pleasant experience. I would recommend him to any of my friends looking for a new vehicle..Thank you!

kwolekt1

Jan 20, 2016

Dan was very helpful with my first car purchase... He is honest, and made my car buying experience easy. I love my new Ford Explorer, and couldn't be any happier with the service with Dan

CandyK

Jan 7, 2016

I recently leased a 2016 Ford Explorer and everyone at the dealership was very helpful. Ross was my salesman and he went over everything in great detail making me feel very comfortable with my choice. I would highly recommend this dealership

Harold B.

Jan 6, 2016

I purchased a Ford Fusion. Everyone was nice and helpful. In typical car sales fashion, there was pressure, but they were also accommodating. I have already recommended them to friends.

Richard Esteves

Jan 6, 2016

Quick, pleasant, informative. No excess hard selling. Fair prices.

Wimper Briones-munoz

Jan 3, 2016

Ford focus 2013 , Great Service very helpful staff. Thank you

Gary Fitzgerald

Dec 28, 2015

The service was excellent. I went to the dealer service center with no appointment for an oil change and tire rotation. I decided to wait for the car and because of the free wifi I was able to work from the customer lounge. They began working on the car almost immediately and I was out in about an hour.

Jacquelin Mckeever

Dec 28, 2015

Alan and his group at the tire center were wonderful to deal with as always.

Howard Halpern

Dec 25, 2015

Excellent service by Alan and his crew.Very quick and well done.

Dave Ramirez

Dec 22, 2015

Carlos Santana - Was very helpful and professional. Glad he's are go to go for the future.

Charles Binder

Dec 21, 2015

Carlos Santana is very helpful and provides good advice toward servicing my vehicles. He is always willing to listen to my car maintenance issues to be able to provide cbetter service.

Mike and Judy Catena

Dec 20, 2015

Had an excellent experience.We leased a 2016 Escape.Eliud Velez was our salesman.What a gentleman. He covered everything. We are very pleased with our lease and Quality Auto Mall.Thank You, Mike and Judy Catena.

Huy Bui

Dec 19, 2015

I bought a Mustang. The service was fast. The staff helpful by giving me a driving lesson.

Kimberly Stevenson

Dec 19, 2015

I had a great experience at Quality. Tim was a wonderful sales person and assisted me with getting the vehicle I wanted down to the color. I decided on a 2016 Explore XLT Caribou. I love that color. Thank you so much!

Sandra Titsch

Dec 14, 2015

THE STAFF WAS HELPFUL AND PLEASANT. THE CAR WASN'T READY WHEN I CAME TO PICK IT UP, BUT WAS GIVEN PRIORITY ATTENTION WHEN THE SERVICE STAFF NOTICED THAT I WAS WAITING. THE REPAIRS WERE COMPLETED THE SAME DAY, AND AT A FAIR PRICE.

Janet Gelman

Dec 13, 2015

Staff helpful pleasant atmosphere always a good experience Alan is always helpful

Akeira Lesuer

Dec 11, 2015

I explained my needs and they met my expectations,actually exceeded them and I am very pleased withthe process.

Christopher Rusca

Dec 11, 2015

I bought a Ford Edge . John and Ross were extremely helpful!! Very pleasant and explained everything and had a lot of patience

Jamie Dimeola

Dec 10, 2015

I went to the dealership with a specific car model/color/year in mind, and two days later I drove my dream car off the lot. I felt very comfortable with our sales rep, Eliud. He was very helpful and knowledgeable. He answered all of our questions and concerns confidently, which made us feel more comfortable about the whole process. Once the papers were all signed he came in the car and taught me how to use all of the features of the car, which was wonderful. I also appreciate that John took the time on his day off to research an offer for me, that was not going through at the dealership. Overall I am extremely happy with my experience at quality auto mall, and will recommend their services.

Erin Rinkiewicz

Dec 8, 2015

Jeff is very efficient and responsive. Thank you for your excellent service!

Meredith Harney

Dec 8, 2015

Everyone was so wonderful to work with and accommodating

Ricky Jewell

Dec 8, 2015

I had my car serviced here anytime it needed maintenance. It was always a positive experience. Staff is engaging with customers. Always updating the customer with time estimates, and makes recommendations for future service

Assunta Smith

Dec 7, 2015

I just had an oil change done. I stopped by chance after work at 315. I thought I would take a chance. It is usually pretty busy there. I walked and was told that I would be out by 4 and sure enough I was. I would definitely recommend Quality. I will go back when my lease is up.

Carlos Reyes

Dec 7, 2015

I have been dealing with Quality Auto Mall for many years beginning when they used to be in Mount Vernon . I have been dealing with Danny Dindial for over 20 years and I have to say with all honesty that he is the best car salesman that I have ever had the experience in dealing with. He is the most honest,experienced and respectful salesman that I have ever met. I have highly recommended Quality Auto Mall to all my friends and family members and most of all Danny. Danny has become not just my personal salesman but a friend and family member. Every 3 years when my lease is up all I had to do is go to see Danny ,tell him exactly what I want since my orders are usually "special orders" and once the order has been placed all I have to do is wait for the car to be delivered and that's when Danny calls me to let me know that the car is there and I just go as I have done with so many years to meet my friend and finalized the deal. I will continue to do business with Quality Auto Mall as I have done for 20+ years and continued to recommend them to my friends and family members.

Jose Ravelo

Dec 6, 2015

Jared my sales person was very courteus, knowledgeable,helpful and patient duringthe whole sales process.I can truly say that this was my best experience buying/leasing a car.I would recommend you guys any time.Thanks again.Jose'.

John Holoduek, Jr

Dec 5, 2015

I brought the Buick LeSabre to Quality service for a problem with my car, because I have trust in the service provided there. They provided excellent service with this car. The car is running smoothly once again. Thank you!

Michael Johnson

Dec 5, 2015

2016 Explorer. Ross was very helpful with our purchase and spent the time necessary to get the deal done and to leave us feeling good about our decision. THe only thing that left something to be desired were the bathrooms. We were there for most of the day (as you usually are when buying a car) and the bathroom was horribly disgusting. The rest of the dealership was nice and well kept, but when you end up there all day, you use the bathroom quite a few times.

Jane

Dec 5, 2015

Walked in not ready to end my lease just yet ...just wanted to look .. Had the best salesman who ended up getting us to leave with a brand new explorer ...no pressure ...helped us greatly and in and out with the new vehicle in under 2 hours ... This is my 4th car from quality and this was the best experience yet!!... Really ask for Timothy Bernard.. Top Notch!!

Barry Wiggins

Dec 3, 2015

It was ok. There was a problem that i have with the car that they couldnt solve but overall, it was good.

Oscar Gonzalez

Dec 3, 2015

My experiences at the Ford Auto Mall are always outstanding. Kudos to Alan, at the service desk. Alan consistently takes the extra step to make sure you are happy with the work.

Robert Keegan

Dec 2, 2015

As usual an excellent experience...My sales guy Danny is professional and very efficient. He takes all of the aggravation out of buying a new car. Without question the best salesperson I've ever been around and I've purchased many cars for myself and family over the years.

Robert Shaloff

Nov 30, 2015

2016 Escape. Everyone pleasant and accommodating. a great experience

Rolando Bonghanoy

Nov 27, 2015

fast in service and best and nice with the customer specialy in service department

Lorraine Hawkins

Nov 26, 2015

Location is good friendly customer service keep up the good work

Pavlos Sierros

Nov 26, 2015

great people... car is amazing ... bought a jeep and it has been great

Edward Sauers

Nov 22, 2015

This was my first time dealing with Quality Ford and it was a pleasure. The staff from sales to finance easy to deal with and I would recommend buying a car from them to anyone.

Jeffrey Hagen

Nov 22, 2015

They did a great job. Very professional & customer service was great

Joseph Marsh

Nov 21, 2015

Chris was an extremely knowledgeable salesperson and helped me decide what model would best fit my needs

Alvaro Vega

Nov 20, 2015

The purchasing experience was great, the staff was very professional.

Gina Bivona

Nov 19, 2015

my family has dealt with ford for 20 plus years. my personal experience was great i found a car, the salesman was great he listened to me there was no pressure.and very personable everything went smoothly and within a short amount of time i drove out with my car.Gina Bivona

Walter Dotto and WD Lawn Service

Nov 19, 2015

Guys like, Tom Dickman,Carlos Santana,mame us feel comfortable and safe on every visit .Thank you.

Angeles Desantis

Nov 16, 2015

Purchased a 2016 Ford Explorer. Danny was a great help.

Joseph Bianchi

Nov 16, 2015

Service was prompt and satisfactory. ALl problems were resolved.

Maria Valera

Nov 16, 2015

Excellent, very courteous and very fast. Quality Auto Mall is dealer that I trust

Milissa Connolly

Nov 14, 2015

I leased a 2016 Ford Explorer. My 2013 Ford lease was expiring. I was looking into other vehicles but ultimately decided to stay with Ford due to quality of the vehicle as well as service at Quality Automall.

Sandra Destefano

Nov 12, 2015

I leased a new Fusion. I brought in my old Fusion for repairs before the lease ended and was able to lease a new car that day. The staff was incredibly nice and helpful, especially Timmy and Jeff.

Carmen Marsi

Nov 11, 2015

Great experience second lease in 3 years. Overall car, color,options and my salesman were just great. Mike, he's from Hoboken same place I grew up.

Vito Szapor

Nov 11, 2015

I purchased a 2014 Ford Fusion. My sales person was Dan S. He was very experienced and was very helpful to me. Thank you Dan S for your help. Vito

Nicholas M.

Nov 9, 2015

I purchased a 2015 Ford Edge Titanium and the entire process could not have gone better. Each member of the team I dealt with at Quality Auto Mall was professional and helpful in finding the best vehicle to accommodate my needs. Would highly recommend to anyone!

Tara Faulkner

Nov 9, 2015

The staff is great and always helpful. I work in the area and it is so convenient to drop my vehicle off and pick it up, thanks for providing good service!

Christopher Birkner

Nov 8, 2015

Nice dealership to do business with. See you guys again.

Robert Rodriguez

Nov 8, 2015

Went for the 7K check up. Everything seem to go well, Watched my car being serviced from the customer lounge and was satisfied. the manager was courteous and helpful even as he was very busy with many customers.

Harshad Naik

Nov 7, 2015

Excellent place to do business. Integrity is the key to any business. And you will find that at this place. I can promise that one will have satisfaction with purchase and services.

Larry Palmer

Nov 7, 2015

Dan S. was quite professional, hustling around to get the deal done that day. There was a lot going on in the dealership, and he still managed to make things go and I drove out in my 2010 Camaro SS. Very satisfied with overall experience.

Jose Garcia

Nov 6, 2015

The FORD team was amazing, The service was splendid and riveting. I promise I will be back. when ever you show a 15% discount in service. Thanks

Frank Coviello

Nov 5, 2015

I leased a Ford Escape at quality auto mall in Rutherford nj.....my salesman was Paul longano......I told him my unique situation,what I was looking for and how much I wanted to spend.......he made my buying experience painless and hassle free........I am very pleased with how everything happened and would recommend my friends and family to buy from quality auto mall and Paul longano

norton352

Nov 5, 2015

Couldn't get my phone contacts synced by my other dealer, and when I stopped by, the salesmen,(I believe his name was John), put all of my contacts in, within 2 to 3 minutes. He was professional and courteous. Likewise, he directed me to Ed the Sync Guy, and Ed got my music playing with bluetooth, no problem. Carlos and the guys are always helpful with scheduling and explaining, and contacting you about your car. This is the next place I'm buying a car.

Rafael Palacios

Nov 4, 2015

Driver side floor mats were dirty from technician...would have been nice returned clean as it was when turned in. Other than that service was good.

Richard Dickman

Nov 3, 2015

They have the best service manager and service tech around

Robert Pilger

Nov 3, 2015

Fairly smooth transaction. Would have liked some service coupons for oil changes or car wash.

Chris Wisniewski

Nov 2, 2015

good, quick and easy - no hassles. Pleasant experience

Paul Behler

Nov 2, 2015

I have been a Ford loyal customer for the last 11+ years. I decided after 202000K miles that it was time for me to get rid of my 2004 F150 XLT and get into something new. I test drove all the competitions trucks and I decided that Ford was still the best overall value, why would I change now. My Ford experience over the last 11 years made for a very easy decision. I'm now in a 3 year lease with option to buy with another F150XLT, so far so good.....Beautiful Vehicle, love the new Guard color. I worked with Danny Dindial, class act, honest and a man of his word. He made this a very easy going and painless experience. This is how cars should be sold, no hassle and no drama. Great Job,,,,I hope that the Ford Motor Company recognizes this Gentleman, he was exceptional.

Steven Schmid

Oct 29, 2015

Hans was superb in keeping me posted and explained what the car needed. Thought the ride and offer of pickup from the Rutherford train station was a nice touch as was the offer to "stay a bit late" if I got back after 7 (which I did not.)I was fairly impressed - and the car did need work with a year under the charge of a Jersey City non dealer affiliated mechanic.The only downside was the $1995 expense - could have been discounted a bit it would seem.In any event, I will be back regularly and I thank your service staff.

xstang03x

Oct 29, 2015

this dealership has great people from sales to service.. if buying a car ask for eliud he was a great sales person who helped you with anything you needed.. i specifically wanted certain things in my truck, color, etc.. and he found a truck and got it to me asap with no problems whatsoever.. great dealership and i would highly recommend buying and getting service there..

Dyanne Jennerich

Oct 28, 2015

Salesman Dan was just great. I felt he was extremely professional and helped me find exactly what I was looking for. Will be back again!Thank you!

Linda Bayer

Oct 28, 2015

Tim ,aways goes out of his way to help make my experience great ,he explains all the paper work before I sign. And as always I leave with a outstanding car.I will continue to recommend Tim and yourQuality Auto to everyone . Thanks

Donald Pierro

Oct 27, 2015

YOU SET THE APPOINTMENT AND TOOK CARE OF THE PROBLEM JUST AS YOU SAID. PERFECT

Donna Fighera

Oct 27, 2015

I purchased the Ford Escape . I am still getting used to it and still learning how to use the equipment. Dan has made me feel comfortable teaching me how to use the radio and the sirus. He is an excellent salesman , I have already recommend him to co workers and family. Nice to know if I still have problems, I can call him for help.Thank you Donna Fighera

Elaine Powell-holmes

Oct 27, 2015

Been a customer for 20 years with Q ford. Danny D is the best. He understand our concerns and family needs with ford transportation.

Modou

Oct 27, 2015

I coming Saturday Morning at 9AM expecting to waste my day off at the shop. My 2013 Ford Explorer was making a noise when I was accelerating. But they diagnosed and made the repair within 2 hours.I was go blow away with the professionalism of the staffThanks again for your help

Marc Diana

Oct 25, 2015

Your Service Department is second to none, very friendly and polite

Ted Higgins

Oct 25, 2015

Chris Gerrity is extremely helpful, knowledgeable and professional and one of bigger reasons I bought vehicle as well as overall treatment I received from after sales .

Albert Estremera

Oct 24, 2015

Everyone was so nice and their patience was outstanding. Very helpful even after the sale was done. Absolutely fantastic.

Oliver Dittamo

Oct 23, 2015

Jeff service adviser was very helpful and was keeping me inform when the service was going to be completed ... stop to see me several times.. I never had problems with any service advisers at quality auto mall . They where always helpful.. Oliver Dittamo

Bernard Golick

Oct 22, 2015

This exceptional service for me is not new. The Service Dept has always gave you a warm welcome and timely Service. B Golick

Andrew Pisani

Oct 21, 2015

My new 2016 Explorer Sport was making a strange vibrating noise at highway speeds. The problem was corrected the same day. The service personnel were very professional and accommodating to make sure I was completely satisfied.

Chris

Oct 21, 2015

We leased a 2015 Ford Edge and we could not be happier with the car and the service we received. We felt welcomed the moment we walked in the door. Will be doing future business for sure.

Marcia Portee

Oct 17, 2015

I love my new 2016 Ford Escape. I had a great experience and will definitely tell my family and friends. Everyone at the dealership made things very easy. This was the best car buying experience I have had.

Menote Caires

Oct 16, 2015

l have great time ,leasing my car .really fast .l would recommend to all my friends .to buy or lease a car at quality ford .

Keith Tice

Oct 14, 2015

I had my Ford Fusion serviced and checked as we are going on a long trip. As usual the service and staff was excellent. Carlos Santana is an outstanding service rep

Laura Bjork

Oct 14, 2015

I was on a strict budget and was only looking for a used car. The sales man Danny showed me a brand new car that I fell in love with and went to bat for me to get that car within my budget. He was more than helpful. I never in a million years thought I would drive away in a new car. If your in the market for a car, see Danny, tell him I sent you.

Mark Olive

Oct 14, 2015

I came for a regular oil change and they did the oil change only because they had already taken out the old oil. After they took it out, they saw it was quite clean. They recommended that I don't come in for oil changes so often as I don't need them that quickly. They were honest and actually could have just done it and I would not have been the wiser. So; they were looking out for me. I do appreciate what they do. I have two Ford Focuses (Foci, plural?), I got them both at this dealer and am quite happy with them. Thanks.

Ana Cortina

Oct 13, 2015

It's always a pleasure working with this crew! Prompt, courteous and efficient..

Karen Morris

Oct 13, 2015

Jordan was extremely knowledgable and a pleasure to work with! We came in hoping to fix a recall issue with the sync system and ended up leaving with a brand new upgrade! Every person we delay with was professional and friendly. I have and will continue to recommend Quality Automall to friends and family!

Amy Salerno

Oct 12, 2015

Alan, the gentleman at the desk is always accommodating and helpful. He's the best!!One thing, I did think it rather pricey for an oil change...

Arthur Rotio

Oct 12, 2015

I went in for first oil service and a recall repair. I was waiting for my vehicle so I asked approximately how long it would take. Jeff (service rep) said it should not be longer than an hour and a half. Sure enough less than 90 minutes later my vehicle was ready. Great job Jeff!

Donald Pavlick

Oct 12, 2015

Fusion titanium 4 door car Recalled twice . Work done well.

Rafael Fernandez

Oct 12, 2015

5 stars very good and helpful... Received a lot of good information on my new lease Ford Explorer

Julio Martinez

Oct 12, 2015

Had a Recall on my 2013 Escape. It was for a sensor. 4 days later I have electrical problems. They deny its THEIR workmanship and blamed the battery. The car is two years old and 41k miles, Alan said that the weather can affect the battery. It's early October and we had the best weather of the year. PS the car is garage kept. OK, so we go to another Ford and get the battery checked. THE BATTERY IS OK, no issues with the battery. We return to Quality, they want to charge for the diagnostic and the repair work. This is BS! They wouldn't even set up an appointment and provide a loaner even if I would agree to pay. The case is strong that they caused the electric issues but they WON'T STAND HONOR THEIR WORKMANSHIP! And niether would FORD COMPANY, I called them and they will not stand by their products!

Oscar Gonzalez

Oct 10, 2015

Friendly and welcoming atmosphere that consistently delivers outstanding quality service.

Johnv

Oct 9, 2015

Ford escape is awesome! Salesperson was very knowledgeable and helpful. The folks are very friendly too.

Alison Hillen

Oct 8, 2015

Staff was very helpful over the phone when I called to schedule the recall appointment. They told me everything I needed to know and were very pleasant. Service was good and fast. Car returned sameday :)

M Leiderman

Oct 8, 2015

Service Adviser really understands the meaning of "Customer Service".

Dylan Williams

Oct 7, 2015

Purchased a 2012 Ford F-150 and it's a great truck just want I was looking for. Dan was a great guy and helped me get exactly what I wanted.

Farzaneh Rieger

Oct 7, 2015

Positive experience. Helpful staff. Good overall service, however, I am not sure if the specific problem with my car is fully resolved. Like the facility very much.

Jacquelin Mckeever

Oct 7, 2015

the service staff is wonderful - the gentleman at the quick service (I don't recall his name) was wonderful - had me in and out in no time!and as always Carlos Santana is wonderful, he makes it a pleasure to come to Quality - you should consider yourselves very lucky to have such a wonderful person working at your facility!

Christopher Rusca

Oct 5, 2015

John the manager and Ross the sales person were excellent and very accommodating.

J Miller

Oct 3, 2015

2016 Ford FusionSalesman: Chris Gerrity - Fantastic salesperson. My husband has dealt with him at least three times prior for three purchases. Nice to feel comfortable with such a knowledgeable and experienced salesman and pleasant personality!

Howard Mulder

Oct 1, 2015

they found the problem and fixed it My auto was taken in to the shop soon after my arrivled to Quality Ford

Eileen Liciaga

Sep 30, 2015

I was in for my 15,000 mile service on my Honda Fusion Titanium, and as always received prompt, professional service.Thank you!

Luis Maisonave

Sep 30, 2015

Awesome experience. ....found the staff to be extremely accommodating and helpful, and service was superb

Annette03

Sep 30, 2015

Dan is amazing, made me feel super comfortable with the whole process. Rob, the finance guy, was also great. They made things simple and explained every step. I felt confident about my purchase.It was overall a pleasant experience.Keep up the good work! :)

michaelgmahoney

Sep 30, 2015

Dan was a true gentleman- would recommend him to all of my friends interested in purchasing a new car. Great experience and will go back for my next car.

Armando Rodriguez

Sep 29, 2015

Service was and has always been excellent. Battery replacement was done in a timely manner. I'm very pleased with service provided.

Ana Dibattista

Sep 28, 2015

Danny was a very helpful sales person and gave us a really good deal. I really enjoy my new Ford Edge. thanks for everything

Boris Zapata-ortega

Sep 28, 2015

Just a misunderstood because my English no good. Excellent service and so professional.

Ian

Sep 28, 2015

I came into Quality Auto Mall in need of an SUV for my wife. I had previously gone to another Ford dealer and decided on a new Ford Escape. The other dealer was unable to provide me with the vehicle they had promised after 10 days. I met with a salesman at Quality late on a Wednesday night, the staff was able to appraise my trade while we negotiated. I ended up receiving a great deal on a 2016 Escape and was able to pick up the car the following day. The staff was able to work around my busy schedule and get my wife into an Escape quickly making this the best car buying experience I've had.

Jose Bottger

Sep 28, 2015

Some friend referred me about Quality ford dealer at rout 17.. Because they don't push or hard insist to buy a car.... They answered all my questions... Explained all my options....With them I felt free to chose my options...

Niara

Sep 28, 2015

My experience with getting my vehicle was easier than I have ever imagined. The staff was efficient and very helpful.

Diego Salme

Sep 27, 2015

Great service ..good customer service..highly recomnend

Margaret Coppinger

Sep 23, 2015

I'd like to thank Quality Auto Mall for a delightful experience shopping for a lease last Friday Sept 18th. My Sales Representative Michael Brennan went above and beyond my expectations in the leasing process. He was so kind, considerate and patient. He showed me a variety of vehicles and worked within my budget without any pressure what so ever to sign. There was no frustrating negotiation process that I've experienced in the past with other dealerships. Michael Brennan was a wonderful salesman that I now consider a friend. I would definetly recommened Quality Auto Mall to Family and Friends in a heart beat. On a side note, I have also used Quality Auto Mall Service for repairs on my previous car and had a great experience working with them as well. I certainly plan to use them for oil changes on my new vehicle. Thank you again Quality Auto Mall.

Patricia Cole

Sep 23, 2015

My experience buying a new car was good - I was able to buy the car I wanted with the right features and color I wanted.

Mark Greco

Sep 22, 2015

I brought my 2013 Escape in for a safety recall, everything was handled promptly and efficiently. no complaints

cmimi

Sep 21, 2015

Daniel Sanitarium was absolutely amazing, there's no doubt that everyone there was great! So helpful and knowledgeable it was the best car buying experience I've had in a long time.

Stephen Dcosta

Sep 18, 2015

It is always a great experience, a family like relationship with all there. Thanks

Hugo Garcia

Sep 17, 2015

I am your costumer for years, so that tell you something, thank you .

Michael Reckhow

Sep 16, 2015

I purchased a 2016 Ford Fusion. The service was excellent couldn't ask for more. The staff was very helpful in my purchase.

Aaron D

Sep 14, 2015

Went in to buy a Focus ST and walked out with a Focus Energi Titanium, and I could not be happier. Hands down my best purchase ever. My salesperson was the one who convinced me to switch and I will be forever grateful. I recommend Quality Ford to everyone now.

Philip Callas

Sep 14, 2015

excellent experience. Would certainly return for another vehicle.

Geraldine Quirindongo

Sep 11, 2015

Alan is the best. He knows you by name making you feel right at home. Is honest when asked how long will it take for the job to be done. I have a new Ford Fiesta Titanium 2015. I forwent the free oil changes that I was given to bring my car to Alan. I know all my Fords are in good hands with him and the mechanics that do a great job. I am a huge fan of the wonderful customer service he gives to everyone equally, we're all important. I believe that not only should he be Employee of the month but that he should be Employee of the year. I doubt you'll find many customers who wouldn't agree with me.

Lance Cisienski

Sep 11, 2015

did not push us into sale let us check and decide,then did test drive, was not pushing to get deal done salesman very polite and helpful to my wife even though I knew what I wanted to get,need more dealership salesmen like this and stop worrying about what he is going to make,one great dealership. Thanks ,hope to do business again,but not too soon.

Marisol Gerena-goenaga

Sep 11, 2015

I honestly feel like you guys are family!!! The customer service is AMAZING!!!!!!

Thomas Harabedian

Sep 11, 2015

purchased 2015 focus. Had the model I wanted. Chris Gerrity explained everything and made me feelcomfortable making this purchase

Carlos Perez

Sep 8, 2015

The service department did greatAnd resolved my issues promptly. The staff worked well communicating with any issues. Thanks for the reliability.

Julio Collantes

Sep 8, 2015

I am very satisfy with service received and performed. Your staff was very professional.Thank you very much for your services.

Casey Colaneri

Sep 7, 2015

Really was just fast, amazing and very professional

JohnV

Sep 7, 2015

Very good experience with the salesman. Easy to deal with. No games.Would have given 5 stars if the dealership had followed up with notifying me that my license plates were in. I called after noticing that the temp was expired. They were in but never called me.

Jacqueline Medina

Sep 6, 2015

Love to go to this dealership. People are nice and the service is quick. Thanks.

Claudio Marquez

Sep 4, 2015

Jared Walker was great and very helpful. Easy to work with and friendly. Thanks!

Katrina Fennell

Aug 31, 2015

I got a Ford Edge and was very happy w the purchase. The team was helpful in using my trade in and helping me get a better car. Over happy overall!

Richard Ensmenger

Aug 31, 2015

I brought a Ford F-150. Service was good and the staff was friendly.

Alyson Gross

Aug 27, 2015

What a great experience. No pressure. It was an overall great day. Walked in with an old car and out with more than we wanted. :)

D. Viaud

Aug 25, 2015

I purchased a 2005 silver mustang. It was posted online with low miles and a clean Carfax. I immediately contacted the dealership and was assisted right away. Chris was a fantastic salesman who have me the additional pictures I requested and made the deal hassle free. He was very pleasant and knowledgeable about the car and was most importantly very honest. I highly recommend Quality Automall especially my salesman Chris Gerrity.

Frank Florio

Aug 25, 2015

escape 2015..service was fine.took to long for recall

Jean Dugan

Aug 24, 2015

I'm happy with the service & Alan was very helpful.

Joseph Kickey

Aug 24, 2015

2011 Kia Soul. Service and staff were very helpful.

dissatisfied

Aug 20, 2015

I will not give any stars. They should remove the word "Quality" from their logo. In December 2013 I had new brakes installed on my car. 4 brakes, 4 rotors, 4 pads. That is what Allen told me. In August 2015 I called because I felt there was a problem with my front brake. I asked Allen to fax me a copy of my paperwork and he never did. I called back and spoke to Hans, who did fax the paperwork to me. While reviewing the paperwork I could not find the warrant information. I called and again spoke to Allen who advised me that the warranty was good for 2 years, no mileage limit and that I could bring it to any Ford Dealership for repairs. I called back again to ascertain what time Service opened and Hans advised me 7:00 AM. I arrived at Service and told the tech I wanted my brakes checked. He asked me where I had them done. I was surprised as I told him I had them done in Quality. Apparently, the service door on the right is not part of the Service Dept on the left, where Allen works. I've never experienced this before. I went in and started to explain the situation and another tech, Carlos Santana, came in and said he "would handle this customer personally". At which point I became suspicious. Oh, another thing. On the Service Dept on the left - service hours start at 7:00 A.M. on Saturday. The Service Dept on the right - service hours start at 7:30 A.M. I still can't figure this out. I explained the issue and he took my keys. I saw my car drive pass me and I waited. And I waited. And I waited. I finally saw my car in one of the bays. I waited some more. Meanwhile, other customers were coming in and leaving while I still waited. Finally, I went to the desk and spoke to Allen. He told me to go back to the other Service Dept and speak to Carlos. I was then advised that brake service does not open until 8:00 A.M.! Finally, Carlos came and started with the "DRILL" . Let me show you what's wrong with your brakes, blah blah blah. I don't know anything about cars, but I do know when I am being taking over the coals. This whole scenario, as far as I'm concerned, was all set up before I got there. Allen lied and said he had told me only pads were covered. Also, I only have 22,000 on the brakes. Then, get this. They took me to the "Credit Manager" so he could explain the situation. Seriously? Only this is covered and you have to pay for labor, blah blah blah and it will only cost you $1,000 plus. Are you kidding me! I paid you jerks $1,000 in 2013 do you really think I'm going to pay it again. So all in all, they lie, cheat and steal and I am in the process of having my attorney start suit.

John Quigley

Aug 18, 2015

The staff was friendly, efficient and thorough. Every service experience for my Explorer has been positive.

Celina Polkowski

Aug 16, 2015

The service was very attentive and energetic. I will definitely continue to buy Ford. Danny my salesman was very helpful and informative. It was a very busy day at the dealership and he was able to make me feel like I was the only one there, despite everyone stopping to ask him questions.

Karri Samuels

Aug 14, 2015

They we great! Provided me with a rental until my car was fixed. Absolutely GREAT SERVICE.

onecooldad

Aug 14, 2015

Dan is top notch...very easy to deal with. Never seemed to get frustrated while dealing with our concerns and wants. He made the buying process easy and actually enjoyable. Dan the man!

J.S.

Aug 13, 2015

When I called, the person who picked up the phone (Ashley?) was very helpful and answered a few questions for me before directing my call. When I brought my car in for maintenance, Allan was professional and kind, as were all the other people I encountered. Allan gave me an excellent estimate for how long things would take and explained well why certain repairs were necessary. Finally, we enjoyed the waiting room sofas, the water available, and the TV. A very relaxed experience!

Sylwester Brulinski

Aug 13, 2015

Carlos Santana was my service adviser. He provided me with excellent service, fast and efficient. He is the reason I bring my cars to your dealership.

Shaun Smith

Aug 12, 2015

An excellent car buying experience I was particularly pleased with not being walked out of the showroom to deal with a separate financing guy. The staff I dealt with were all very friendly, knowledgeable and helpful. The only thing I didn't care for was signing the actual contract on a tablet and not getting a hard copy of it.

Frederick Michel

Aug 11, 2015

Fast and accurate service by people who are friendly. I haven't had any issues with your dealership and/or its personnel.

Janet Robol

Aug 11, 2015

Love the service here. Everyone helpful and very friendly

Kevin Blyther

Aug 11, 2015

I have a 2015 Ford Focus and so far the service is prompt and efficient!!

Marcial Torres

Aug 11, 2015

I bought a Ford Focus 2013 and every time I go for service the people at ford are very helpful and they get the car done as quickly as possible

Marion Torres

Aug 11, 2015

I have a leased 2014 Ford Edge.I have the car serviced as recommended at Quality Auto Mall.The service there is timely and the people are courteous. There is a Ford dealership 10 minutes away from my home and it's nowhere near as good as Quality Auto Mall in Clifton, NJ. I would rather drive an extra 15-20 minutes not to deal with the chaos of the other dealership. My wait is never too long, even when it's busy. I recommended them to my sister and she leases a car too. She comes from Brooklyn, NY for service just because it hassle-free and the wait is never too long or stressful. rhis is he place you want to go when you want to get it done without the stress.

James Baumann

Aug 10, 2015

They had trouble diagnosing my 2012 F350 at first but Tom Dickman followed through and got it taken care of.Thanks Tom

Mallagar

Aug 8, 2015

This was the third car I've purchased at Quality Auto Mall and I've always been amazed by how friendly and accommodating the staff are here. Additionally the service department should also be mentioned for their exemplary performance.

Nita Portee

Aug 7, 2015

Carlos and his team always give me excelent service on my 2010 fusion. I could not ask for better. A top notch team.

Adalberto Cabrera

Aug 5, 2015

Great quick service. I would recommend a friend and family

Donna Gizzi

Aug 4, 2015

clean comfortable waiting area. people polite helpful

John V

Aug 3, 2015

I purchased a 2010 Jeep Wrangler and was very happy with my salesman Dan. There were no games played as I've experienced from other typical used car sales people elsewhere. We reached a mutually agreed upon price without a great deal of 'back & forth'. I felt he was being honest with me and not 'high pressure'.

Todd Nelson

Aug 3, 2015

I have taken my vehicle to Quality twice in the last 6 months.1st Alan, in the Quick Lane dept. Alan was true to the timeframe to complete my oil change. Thumbs up to Alan. 2nd Carlos Santana, I needed my transmission replaced (my truck has over 100K miles) Carlos was very attentive, professional and courteous, he explained to me what was needed on my vehicle ensured I received quality service.

Jeep chick

Aug 2, 2015

Just purchased My Dream Jeep Wrangler Unlimited Sport from Dan at Quality. ..it couldn't have been easier. ..I was quoted a price, went in and test drove my jeep and picked it up the next day!! I'm so in love with it and thanks to Dan, it was a terific experience! !

Jaime Salazar

Jul 31, 2015

I visited several Ford dealers and the only one that offered a good attention was yours; thanks for your help in getting my new car.

Andrew Jackson

Jul 29, 2015

2016 Ford Fusion. Service was good and they got me to a deal that I was satisfied with.

John Generelli

Jul 27, 2015

A 2010 Ford Escape. The service was excellent, less time than was originally estimated and the cost was also less than originally estimated.

dylanstiles1

Jul 27, 2015

We recently leased a 2016 Ford Explorer Sport from Quality Auto Mall and had a really great experience. Diego was our salesperson and he went above and beyond the call of duty to make the process as smooth as possible. He was very knowledgeable about the different makes of the car type we were looking at and was very helpful in answering all of our questions. We love the car that we got in the end and would definitely go back to Quality for our next car.

prius1234

Jul 27, 2015

I bought a 2010 Toyota Prius here a few months ago.I had been shopping around at dealerships in NYC, which was a nightmare. My experience at this dealership was much better.Daniel was upfront about everything, and the process was easy.

cscardino

Jul 24, 2015

I was approached by Dan Dindial as soon as I walked in the door. I told him right away what I wanted to spend, and he proceeded to show me vehicles out of my price range. He made inappropriate comments about the fact that I was a woman, made a comment about the price of my bag and told me that I should "open up my purse" a little more. We made an appointment for a later time that day and when I got there he was helping another customer. He finally approached me and continued to answer the phone while I was trying to have a conversation with him. When I told him that I wanted to shop around a bit more because I could not afford the offer he was giving me, he became angry and said "maybe you're looking at a car that is out of your price range!!" His phone started to ring and he answered it before I could respond.. he then said that the deal was off. When I went to respond, he put his hand up in my face and waved me away. HE DID THIS IN FRONT OF OTHER CUSTOMERS AND EMPLOYEES. I won't even get into how rude he was to my mother. The best part about this whole experience is that I immediately went to All American Ford in Paramus where I managed to get an even BETTER deal on the same exact vehicle. (I saved hundreds.) Dan called my cell phone the following day (NOT to apologize, ((shocking)), but to say that he spoke to the owner of Quality and he had a "better" deal for me.) NO THANK YOU.

ethan123

Jul 15, 2015

Dan Sangirardi got me in and out with financing in less than 3 hours, which is very fast. He had the car all ready to go when I arrived. I got a great price and am a happy customer

send2adg

Jul 14, 2015

I recently bought a used GMC Yukon from Dan at Quality Automall. Can't say enough about Dan's patience and professionalism. I'm a new father and needed a larger vehicle to support my growing family. First I emailed Dan for info on the truck, he promptly replied to all my questions. We scheduled a test drive, truck was ready and waiting when I arrived. I inspected this truck up and down, Dan never pressured me and allowed me all the time I needed. I even had my mechanic check some of my concerns, and Quality promptly fixed everything I brought up.Safe to say I will be visiting Dan & Quality Automall in the future!

FMarriott240

Jul 7, 2015

We were in the market to lease a 2015 Mustang, and found the model we were looking for at Quality AutoMall. The staff was very fast and professional in responding to my initial inquiries about the car. Once at the dealership, the process was seamless from test drive to finalizing paperwork. Our sales representative, Diego, was very professional during the whole process and helped us get the car at the payment terms we were seeking. He was very respectful and patient during negotiations of the payments terms, with no games and no pressure!We drove off the lot with our new Mustang feeling great about the whole experience! Will recommend to anyone looking to buy a Ford.

timleperaataol.com

Jun 21, 2015

I have owned many cars in my lifetime. And have avoided service departments like sin. I had a major problem with may car and was forced to go to a dealer. I went to Quality Auto Mall in Rutherford NJ for the repairs. I met with Alan Kologrivov, who assured me that it would be taken care of. IT WAS!The service department took care of everything. Repairs were made within a 48 hour time period, which for what was needed, I thought was fantastic. Also, I was advised that the repairs were under warranty, so it cost me nothing. I was advised along the way of what was going on with my car. Which, any other service department would not be bothered doing.I highly recommend the Quality Auto Mall Service Department for their kindness, professionalism, speed and courtesy in which they handled my situation, making un upsetting time for me very easy.I will go back to them for any work on my car and will consider my next car purchase from them. Also, an honorable mention to Hans, who was kind to me when I called.Thank you to all at Quality Auto Mall

CriticalConsumer

Jun 12, 2015

I was in the market for a new or used explorer and found what I was looking for at Quality. I was trading in my old Nisssan as we needed more room for our baby and dogs. I called and spoke to Diego. I gave him my pride and payment parameters, information on my existing car, etc. asked him to do some homework on vehicles and options that I was looking for. He got back to me quickly and we settled on a vehicle for me to come in and test drive. I test drive the vehicle which was nice and there was a little shimmy in the brakes. I came back to the dealership and spoke to Mike in used car sales. He ran the numbers on my car right there and gave me the payments. "You hand me your keys and I will hand you mine and the payment is X". Left the dealership and after talking to my wife went to Jersey City Ford to compare. I wasted 3 hours of my life there with them playing games with numbers, not being able to tell me the cost of cars, me getting up to leave multiple times only for them to ask me to sit down, etc. Bottom line is they were trying to sell me the exact same car in color I preferred for $6k more.I called Mike back up and went back to Quality for the car. The shimmying issue was addressed and the paperwork process with Mike and Diego was easy. No games, no hidden fees, etc. My payments ended up being $4 less a month than what Mike quoted me the day before. When does that ever happen???? That NEVER happens. Bottom line is if you are looking to be respected and treated fairly this is e place to go. They make the annoying process of buying a car painless. Isn't that how it should be???

Danyh

May 28, 2015

This man was the most pleasant person i have ever had the pleasure of doing business with he listened to what I had to say never pressured me into buying a car and was always very courteous and knowledgeable on the inventory of the cars in the lot. He was caring and seemed to put the customers first

tk

May 23, 2015

My salesman, Dan Sangirardi, was knowledgeable and patient. i knew which car i wanted when i came into the dealership. He shook my hand, introduced himself and without any pressure or back and forth, i got a great deal, traded in my car, and drove away in my new car in under 2 hrs! it was a 100% positive experience!

Sara

May 17, 2015

Thank you so much for following up with me, I was very pleased with your professionalism during the buying procedure. Buying any second-hand car comes with issues here and there which can come up; overall I'm fulfilled and have already recommended you to a few friends in the local region.

klsned

May 2, 2015

My salesman, Ross was very helpful and informative and not pushy at all. I visited this dealership 2 times and Ross was very helpful both time. He understood what I was looking for and presented me with the best options

Qlmpnr

May 2, 2015

Everyone was very friendly and helpful. I was trading in a great Fusion Sport that I had gotten at Quality (but now had 130K miles on it) and really wanted the same thing with less mileage. Tim found one 2 years newer with 110K less miles.

ndragone

May 1, 2015

The entire experience from Sales to Service and Finance was simple and trouble free. Never felt pressured and the entire team is very professional. Even though Mahwah Ford is in my backyard, and the also have a very good reputation, I will continue to do business with John Andrini and Quality Ford. Looking forward to a long relationship. Thanks

maninha

Apr 28, 2015

The deal start over the phone and ended in the sales offices, Mr. Dan Sangirardi is a real person to talk with, his honesty and sincerity made me feel comfortable for what I came for. I have my 2014 Ford E 350 great deal, he made everything possible for me to get what I want, thank you Dan, for your great help and professionalism. I will recommend you as much as I can.

Jack

Mar 24, 2015

Stopped in spoke with Jordan very rude and curt. Had a pompous jerky attitude as if he owned the place..I would never buy a car or go into this place again...thank god for real competition .

PUGZ11

Mar 14, 2015

I MADE A DEAL WITH THE SALESMAN ANDY(VERY NICE GUY SHOULD WORK FOR ANOTHER DEALER) AND WHEN IT WAS TIME TO FINISH THE DEAL I SAID I WANTED TO SEE THE VEHICLE... I WENT OUTSIDE AND THERE WAS DAMAGE ON THE BAND NEW VEHICLE...THE MANAGER (BILL) PRETTY MUCH TOLD ME I HAVE TO TAKE IT HOME LIKE THAT... TERRIBLE EXPERIENCE..I ALMOST DIDNT EVEN WANT TO GET A FORD NOW BUT MY WIFE WANTED ONE SO I WENT TO ALL AMERICAN AND CAME HOME WITH A BAND NEW VEHICLE NO DAMAGE ,THE SAME DAY...WORD TO THE WISE DO NOT GO THE QUALITY AUTO MALL...NOTHING IS QUALITY THERE...ALL AMERICAN IS THE PLACE TO BE.!!!! TALK TO JERRY FORMAN IS YOU GO THERE..

beth

Jan 8, 2015

Our F-150 was brought in for an oil change and after parked in the driveway there was an oil puddle under the truck. We brought the truck in and they told us there was nothing wrong. I had the driveway fixed over the holiday and after returning back and removing the truck again, another stain in our brand new paver stone driveway. We had the dealer pick up the truck again and now there is a problem they found. The same truck was also there in the first year 4 times for the brakes

late as usual

Oct 23, 2014

Great service. I called today and recieved an appointment for service the same day!!!!!!! This was good because they were able to accomdate my work schedule. EVERYONE was friendly!!!!!!!!!!!!!!

candace.b.horner

Oct 17, 2014

I would like to recommend this dealership and Certified Pre-Owned Salesman Daniel J. Sangirardi; we found a car online that we were interested in and contacted the dealership; Dan called us to discuss the Flex we were interested in and discussed the price and options. We went down to view the car and take it for a ride; Dan was no nonsense and different from the hard sell approach we had experienced before with other dealerships. He was friendly in a sincere way and not pushy; more matter of fact and knowledgeable about the Flex. We ended up making the deal that very first night and had the car within a week. Since we had a lengthy drive there, we called to see if he could meet up with us closer to home when the plates came in and he readily agreed. All in all it was a seamless transaction and Dan made us feel confident and comfortable with the entire process and I would definitely recommend Dan and Quality AutoMall to anyone of my friends.

Maria Cangialosi

Oct 15, 2014

I had a great experience at this dealership. It was a pleasure to work with Daniel Sangirardi. He was extremely knowledgeable, professional and personable. I highly recommend this dealership and working with Dan. It's the kind of dealership that goes the extra mile and it was very evident from the minute I walked in, to the day I drove my car off the lot. Thank you Dan for getting me a beautiful car and making my experience a very positive one!

BAMUS1

Oct 8, 2014

Superior service by Service Manager Tom Dickman the rest of the service department as well as the sales department. Definitely recommended for any and all vehicle needs.

doreen.shanley

Oct 6, 2014

I have been there at Quality Ford two times so far. I always had gone to All American Ford for my recalls in the past for my Ford Windstar. Now i have a Mercury Sable and going to Quality Ford i will never go back to them. Your staff is so much nicer and they care about you as a customer. I had a bad experience with All American. They gave me my car back after 6months dirty, dead battery and my van was damaged upon there possesion for having it 6 months never starting it in the winter and the head gasket blew. I was out of a vehicle!!!! I took my new car which is used for an oil change and was told the tires were old. So i bought 4 new pirelli tires. Now i never new the code and was having problems with the locks. Carlos Santana was a real gentlemen and was so nice and kind to help me out. The people atthis establishment are 100 times kinder and polite and treat you with care!!!! Thanks Quality Ford

GIOVANNI.M

Sep 28, 2014

Jeffrey knows how to director a department, he makes sure that customers are treated well and taking care of as quickly as possible. Oversees the quality of the service and treatment of the customer. I was once in a rush and Jeffrey tried to get me out as soon as possible. Customers are the future business of the dealership. Therefore, customer satisfaction and treatment is what Jeffrey knows how to give and is a Role Model for the employees at the Rutherford Dealership. Great Job Tom. Giovanni M. Bloomfield, New Jersey

nothingforme

Jul 2, 2014

So I browsed the Ford website and found that Quality Auto has the exact configuration that I want for the Ford Explorer. In fact, they are the only dealership that has that configuration. I requested a quote through the Ford website and got an automated response from Catherine Cordes immediately and got a few follow up emails after that. What I noticed, however, was that she kept on referring to the wrong vehicle than the one that I was interested in. I was looking at a 2014 Explorer, she mentioned 2013 Explorer, Escape, 2013 Explorer again in separate emails. That tells me that all of them are automated email templates that she never changed.So after I inquired about a quote on the phone with her. She got Danny calling me back. I had a brief conversation with Danny and ask him for a quote. After saying that he'll get back to me, I never heard from him again. Ok, fine. So Catherine proceed to spam my emails and call me a few more times asking if I got my questions answered. When I said no, I'm still waiting on Danny, she assign me to Bill Brawer. He called me back and basically unwilling to provide a price after we talked. He says something to effect of "if I give you a price now, does that mean we have a deal at that price?" Are you kidding me? Yea, sure I'll pay you a million bucks for a car. After some pushing, he basically gave me a price that is above the MSRP and asked when I'll be in since they are geographically desirable. What does that really mean? I basically took it as that he's not interested in doing business as no sane person would bother negotiating with the price he started with. Even Ford's website was listing a price lower than his price. I went ahead and unsubscribed from all future communications from this dealership. Even though I unsubscribed, I continue to get these template emails from Catherine asking whether I got my answers, how's my shopping process, blah blah blah. The addition spam messages are what prompted this review.Seeing my experience on the phone and over email, I didn't even bother going in and decided to shop with Jersey City Ford, who is further away but much much nicer attitude and up front pricing.

Dwaynne63

Jun 18, 2014

On Wednesday April 30th, 2014 I had the good fortune of going to Quality Automall to look at a 2013 Corolla I had seen on the Quality Auotmall website. When I pulled into the lot I was greeted by a superior saleman named Dan S. We briefly discussed the car and he took me to look at it.The car was exactly as I had seen it online, very clean and no dings and dents. I went for a test drive with Dan and I was hooked. We discussed price and I purchased it for much less than the sticker/adverised price. Dan was honest and forthright about the costs (no hidden fees when it was all said and done) and kept his word on everything he promised. A few weeks later upon returning to Quality Automall to pick up my new plates, I was given a check for the overage amount between the estimate of what I paid for registration and what it actually cost. It made my day because I just wasn't expecting it, that's all. I would gladly buy 10 more cars from Quality Automall because of the honesty and integrity of Dan S --------------------------------------------------------------------------------

Dwaynne63

Jun 18, 2014

On Wednesday April 30th, 2014 I had the good fortune of going to Quality Automall to look at a 2013 Corolla I had seen on the Quality Auotmall website. When I pulled into the lot I was greeted by a superior saleman named Dan S. We briefly discussed the car and he took me to look at it.The car was exactly as I had seen it online, very clean and no dings and dents. I went for a test drive with Dan and I was hooked. We discussed price and I purchased it for much less than the sticker/adverised price. Dan was honest and forthright about the costs (no hidden fees when it was all said and done) and kept his word on everything he promised. A few weeks later upon returning to Quality Automall to pick up my new plates, I was given a check for the overage amount between the estimate of what I paid for registration and what it actually cost. It made my day because I just wasn't expecting it, that's all. I would gladly buy 10 more cars from Quality Automall because of the honesty and integrity of Dan S --------------------------------------------------------------------------------

barbara w

Jun 17, 2014

I bought my 2009 focus at this dealer in 2009. It was the easiest and best car buying experience I ever had.

DADS5STARS

Apr 15, 2014

I visited the Quality Automall twice in the past couple of days and both experiences were not at all good. I went in with my daughter on both occasions and I was not acknowledged at all, maybe because it was late on a Saturday and thought it was too close to closing time so I would come back early the following week. I went tonight and spoke to the manager who refused to offer me a test drive. He said to me "don't you think you should test drive when your husband is here" I explained it was a lease through by business and I didn't need my husband to make this decision. He actually refused to offer me a test drive. What can I say, I was floored. Don't work with this dealership! In today's day and age to say something like that is ridiculous! Not at all a good representation of the brand and shame on them. It will be a long time before I consider purchasing any Ford product again.

NYGBabe13

Mar 3, 2014

In 2011 I leased a ford escape from this dealer and dealt with Frank, he was wonderful but he is the only reason that I signed with Quality Auto Mall. While going in to finalize my deal, pick up my car and sign all of the paperwork...there was an issue and I was unable to pick up the car that night. One of the finance managers said that the person who needs to sign off had to leave and since I came in late (after work) and that I should have tried to come in earlier. I was clearly upset since no one had called me to let me know what was going on, I left work early for a deal that should have gone through easily. Once the finance manager saw that I was not happy, he proceeded to tell me that "buying a car isn't like buying a new pair of shoes." After this xxxxxx comment I was ready to leave, Frank knew that the deal was falling through and ended up offering me a remote starter for the car for free. Frank is the ONLY reason that I completed this deal.I should have known that I should not return to Quality Auto Mall based on my original experience with my signing my lease paperwork, but did want to give them another chance...they proved that my business was not appreciated there and I went elsewhere.My lease was ending soon so I wanted to go back to Quality Auto Mall for my options since this is where I originally bought my lease from. My original salesman Frank had retired so I was unable to see him. I met with Danny about what I was interested in and tried to find out a little bit of what my options were. From the moment I sat down, I did not feel settled with where this deal was going. Danny immediately tried to put me in a car that I did not want and was not forth coming with what the best option for me was. All he was concerned about was the sale and getting my business. There was so much back and forth with the finance office that most of my visit I was sitting alone at the desk waiting for him to come back with numbers. Once Danny realized that he hadn't sold me on what he had offered, he started talking to my boyfriend sitting next to me-probably thinking that maybe he could convince me to buy. As a young woman walking into a dealership, this is not the customer service that I expect. As the person buying the car, the salesman should talk directly to me about my options, not the man sitting next to me. Needless to say, once I felt disrespected I left the dealer and vow to never return there. In a separate experience about 6 months ago, my boyfriend was looking for a car and decided to stop at Quality Auto Mall. I am not sure who we spoke with, but once my boyfriend said that he was just trying to get numbers and see what was affordable to him, the salesman told him that he should not go car hunting on a Saturday and that most car dealers won't take him seriously since he is not ready to settle on a deal. The salesman then started asking me about my car to try and salvage any sort of deal possible...we proceeded to leave immediately. Perhaps there are some salesman at this dealer that do not operate like the men that I encountered, but I would highly suggest staying far away from Quality Auto Mall. After going to another local Ford dealer and seeing how a customer should actually be treated, it was a completely opposite experience and truly eye opening as to how poor customer service I had received MULTIPLE times at Quality Auto Mall.

flcjrr

Aug 20, 2013

I purchased my 2012 Ford Focus at this dealership. My first Ford product. Have owned 5 other brand cars. I have never received the quality of service from any other dealership. The service department is truly, in my opinion, unique. They are always professional, knowledgeable, and most of all courteous, no matter how small the request or question. They make me feel that I am the only customer. I must especially commend Mr. Thomas Dickman and the way I see that he works and treats with his staff, also the technicians Andy and Doug, and a special thank you to Darlene in the Reception Cashier department, she is truly a "Jack of all Trades"

flcjrr

Feb 15, 2013

I have never experienced the exceptional level of professional service that I have received from Quality Auto Mall, especiall from Mr. Thomas Dickman in the Service Department. This is my first Ford. I have owned 10 cars before my Ford Focus. None of the previous dealers either in Sales or for Service have been this professional, understanding, knowledgeable, and caring. I am not a technical person, and Mr. Dickman has the patcience of a saint, even to answer my most unknowing questions about my car. After all the hoopla of the sales experience of buying a car, and I have had many, it all really comes down to the AFTER, the SERVICE of the vehicle. Tihis has been the best especially due to the professionalism of Mr. Thomas Dickman and his service staff. They do know their customers needs and make sure they are satisfied. Believe me, I am usually not the type o individual to give out praise, but in my experience with Quality Auto Mall and Mr. Dickman, I feel I must.Keep up the good work, and PLEASE, do not leave, any of you. Also special thanks to Darlene in reception and cashier. She is kind, professional, thorough, and caring. For the record, this is Frank Commesso should a name be required.

F-150 Enthusiast

Nov 11, 2012

I went to get my oil changed and some issues looked at. I needed a couple things changed because o defects and they would be covered under warranty. They told to bring it back another day, so they changed the things but scratced my truck in th process of doing both changes and they misaligned my emblem, so now i have to go in for the third time to get the pieces that were scratched fixed. And there is never anyone in their office that can help you right away and when someone finally does come they are always doing something else and not focusing on their customers.

Anthony Bruno

Aug 16, 2012

Alan Is Customer Service. Excellent , Quick, Informative the best car service experience I have had in a long time. They serviced my truck and my wife's edge.

da11as

Jul 20, 2012

Service is horrible, my wife had her SUV with them for over 3 weeks, for two issues. They corrected the radio issue but the major concern was not seen, we picked the car back up and a day later (ofcourse on Sunday), the issues reappears. I called them back, left messages for the next few days. The service department manager Tom Dickman, assured me he would call me back as soon as he got a time slot for me. It's been 10 days...