Quality Mitsubishi reviews

Ana

Oct 12, 2016

The team was super friendly and very helpful. Made me feel confident in our descion, to go with a Mitsubishi. We are very happy with it, and thankful for all the help.

Brian

Oct 12, 2016

Great bunch to do business with I would like to recommend them for anyone that would like a mitsubishi vehicle

George

Oct 12, 2016

Excellent customer service, from first telephone contact, to friendly efficient appointment and warranty work (heater core replacement); loner car and follow-up by phone regarding satisfaction. I value service, attention to detail and punctuality. Excellent experience...I will be using them for future maintenance and warranty work when necessary in the future.

Bobbi-Sue

Oct 11, 2016

The Service staff was amazing! Especially Nick, Everyone was so knowledgeable and friendly! They answered all of my questions and the repairs took extremely fast!

Meredith

Oct 11, 2016

the staff is always friendly and courteous. When I call I am able to get an appointment within days and they come and pick up my car and bring it back to me. Very convenient.

Ashley

Oct 1, 2016

Bob was very pleasant, and worked hard to make sure I understood everything and was getting the car and everything I wanted. He was very communicative as well. Mike was also helpful, making sure my phone would pair properly with the car. It was amazing how quickly it all came together, and the quality of service all around was excellent. The gentlemen who delivered my car were very nice as well.,Bob was very pleasant, and worked hard to make sure I understood everything and was getting the car and everything I wanted. He was very communicative as well. Mike was also helpful, making sure my phone would pair properly with the car. It was amazing how quickly it all came together, and the quality of service all around was excellent. The gentlemen who delivered my car were very nice as well.

Robyn

Oct 1, 2016

Derek Garand is the best.. He new what I was looking for and found it for me.. I'm a very fussy person and there were certain options I was looking for and he did his job.. Thanks Derek.. :)

Jessica

Sep 30, 2016

Lukas was very helpful & was able to answer all my questions. My first time getting a new car & I'm very satisfied with what I picked up.

Cassandra

Sep 27, 2016

The process was quick, pleasant, and positive. I will be returning again. I wont go anywhere else. I will be recommending this business to all my friends.

Linda

Sep 23, 2016

Informative, quick, professional! I was expecting a boring, long wait and went across the street for a coffee and bage and when I came back, amazingly my oil change was already completed.

Susan

Sep 21, 2016

personnel pleasant, dropped me off at work and dropped car off after oil change. Was able to schedule appointment at a time that was convenient for me.

Richard

Sep 19, 2016

Friendly, courteous service. Non-stressful environment. Found lot, service area and sales floor to be clean and neat. Salesman was exceptionally friendly and genuine.

Kayla

Sep 16, 2016

Didn't have to wait long for everything that was done to my car and was treated well by the people who work there.

Anne

Sep 14, 2016

I appreciate the friendly, honest staff and quality service that I have received over the past 6 years. I never feel pressured to purchase services I may not need.

William

Sep 13, 2016

Fit me in quickly. The intake person is very straightforward as to what priorities future services are. Very ethical. Can't ask for more.

Cecile

Sep 10, 2016

We liked the friendly staff. We were allowed to test drive the vehicle our own which we enjoyed. We appreciated how quickly the loan was approved. We totally enjoyed the experience.

George

Sep 10, 2016

Informative, timely manner, no pressure to do things, only suggestions. Been great service for us!!! Would recommend anyone to use this business!

Mercedes

Sep 7, 2016

Everything went smooth and there was god coordination between the sales office and business office. Staff were very professional, kind and accommodating.

Nicole

Sep 6, 2016

The staff in the service department is extremely friendly. They inform me of everything that should be done. Super helpful group! And always on time!!!

Elizabeth

Sep 3, 2016

Outstanding! Our agent, Adam, is one of the best! He knows the answer of every question and knows every car! He is personable and very helpful. There are many cars to choose from and the whole dealership is very friendly.

Anthony

Sep 2, 2016

Great service, excellent staff who explain all the work that is recommended before service, very friendly and super efficient. The staff treats everyone like family, very patient and always helpful.

Mary

Sep 1, 2016

Nick and everyone are thoughtful, thorough and gracious. They are always willing to explain what needs to be done and answer my questions. It is always easy to schedule appointments.

Douglas

Aug 31, 2016

took my car in without a pre set appointment- and completed the service quickly there were no surprises and the cost was very reasonable

Melissa

Aug 31, 2016

Quick and easyDeal and ability to find and deliver what we needed excellent Staff friendly and knowledgeable Everyone very helpful

Alan

Aug 27, 2016

Quality Mitsubishi in St Johnsbury VT has great staff, speedy service, good updates and provided care courtesy and consideration of my time whilst dealing with a factory issue on my leased car. Highly recommended dealership!!!!

Sarah

Aug 27, 2016

I called last minute for the appointment and they were accomindating. Had the oil change and out in under an hour.

William

Aug 22, 2016

A True Quality Team at Quality Mitsubishi. They all were great to deal with! and I have heard nothing but good about the service dept. excited to use them for our Mitsubishi service needs

Carroll

Aug 20, 2016

Got us in on time. Friendly. Told what was to be done. About how long it would take. Good clean waiting room.

Jacob

Aug 20, 2016

Adam was super accomadating and a joy to purchase from. The entire group works as a team to create an exciting work envirnment.

Maryjoanne

Aug 20, 2016

Quick, easy, accomodating; great service, flexible and stuck to all prices offered. Told Bob what I wanted and he found the perfect vehicle to meet my needs. Easy Car buying at its best.

Pamela

Aug 17, 2016

Friendly knowledgeable staff that was patient while I made my decision. They made me feel at home and everyone greeted me and remembered my name which you don't find these days at all dealers.

Shirley

Aug 17, 2016

Pat & Nick Pilotte in the Service Dept. 'went the extra mile' to troubleshoot a problem with my Grand Vitara regarding its failure to start (on-going over the past 1.5 yrs). They have never been able to replicate the issue until now. Pat offered to give me a loaner car, pick mine up, keep it overnight, & have it at the dealership all the next day. They did their best to avoid my need for having a (pricey) new starter installed; checking out all connections & wiring, etc. My car was returned the next day to my workplace. After a week, the problem has (so far!) not occurred again; keeping my fingers crossed!! I truly appreciate the honesty & integrity of your employees; those attributes are in short supply these days. My thanks to all of you.

Windy

Aug 14, 2016

My car buying experience was a quick and smooth deal, that was very much hassle free. The salesmen were extremely helpful in getting me exactly want I wAnted.

Roger

Aug 13, 2016

Very friendly, hometown experience, really cared that I was happy. Any questions, I had were answered, plus as I already used their service garage for my other vehicles, I was very confident that any issues I have in the future would be taken care of fairly and quickly. Everyone was very accommodating and a pleasure to work with.

Alan

Aug 12, 2016

very nice,helpful,patient sales staff.I have never been treated so well. We are very happy with our new car! However, this survey sucks!

Dianne

Aug 12, 2016

Quick, excellent service. The service people are easy to talk to, listen and answer my questions. They also make recommendations on how to keep my vehicles running smoothly.

Donna

Aug 12, 2016

everyone was efficient and courteous. It eas easy tto make an appointment. I called at 8:30AM and had an appointment at 11. I was told it would only take 45 minutes to install mudflaps and that's all it took.

Gordon

Aug 12, 2016

I filled out my financial application online, and received a few calls from my salesman. My application was approved and everything was ready when i arrived at the dealership. I was heading home with a new Mirage after just an hour and there was no pressure.

John

Aug 12, 2016

Courteous service personnel, prompt and efficient service, useful computerized maintenance report. Nick carefully explained all aspects of the scheduled service prior to my bringing the car in.

Rebekah

Aug 12, 2016

I felt that the technicians at Quality Mitsubishi were exceptionally thorough and upfront regarding the problems with my car. Not only did they let me know why my check engine light was on, but they diagnoses and assessed costs to fix all problems with my vehicle. They worked efficiently and I was pleased with their customer service!

Richard

Aug 12, 2016

I have used the service department for years now and have never had better service anywhere.This is my first experience purchasing a vehicle at Quality Mitsubishi.I found the vehicle online. After my visit with Derek I wasn't sure and wanted to think about it overnight. Derek followed through with an email 10 minutes after I left, I called and after talking a bit I left a deposit over the phone and picked the truck up the next day. There was no pressure, on day of pick up all paper work went very smoothly, everyone was very professional and worked very hard to make sure I was satisfied. Great place to do business!

Sharon

Aug 12, 2016

Nick and Josh are very knowledgable about my outlander, have answered any questions I have had in a language I can understand. Adam my sales man still makes regular calls or text to check up on my outlander and me.

Tracey

Aug 12, 2016

The guys in the front are always very courteous and helpful. Pleasant waiting room. Always enjoy my visits and they do a good job.

Wallace

Aug 5, 2016

Great service! They listened and explained very well. The waiting room was clean and friendly. Job was taken care of in a shorter amount of time than I expected!

John

Aug 3, 2016

Courteous service personnel, prompt and efficient service, useful computerized maintenance report. Nick carefully explained all aspects of the scheduled service prior to my bringing the car in.

Sharon

Aug 3, 2016

Nick and Josh are very knowledgable about my outlander, have answered any questions I have had in a language I can understand. Adam my sales man still makes regular calls or text to check up on my outlander and me.

Edward

Jul 28, 2016

GOOD COFFEE, THE PLACE WAS CLEAN AND THE COFFEE WAS HOT. CANT SAY MUCH MORE ,THANKS AGAIN,,,,,,, ,,,,,,,, ,,,,,,,,, ,,,,,,,,,,,,, ,,,,,,,,,,, ,,,,,,,,,,, ,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,

Bruce

Jul 27, 2016

Over the top service. Very accommodating, friendly staff. Timely service. Upfront and honest communication are huge when dealing with car problems and that is what I received from Quality Mitsubishi.

Sarah

Jul 27, 2016

The mechanic i had was very fast, was very kind, and he did an amazing job and i will definitely recommend you're services to others.

Kathleen

Jul 26, 2016

This whole process of repair and service to my 2009 vehicle was complemented by their respectful listening to me, my requests, my concerns - from my phone call to set the appointment all the way through the day of service on my vehicle. Full explanations given, and calm nature from staff, was a huge part of why I return.

Carla

Jul 22, 2016

liked that its no hazzle service they tell me whats going on with my car make suggestions then let me decide

Catherine

Jul 20, 2016

Adam is excellent to deal with. He doesn't push or pressure me . He listens to what I want in a vehicle and finds it!! This is my second vehicle that I've purchased from him and it won't be the last!!

Dixie

Jul 18, 2016

Josh and Nick are awesome ! Always able to fit me in on short notice..I trust what they say and will continue to come back.

Nicholas

Jul 16, 2016

Very professional and considerate towards my wife and I as we were getting our car looked at for our 3 month maintenance.

Kenneth

Jul 15, 2016

Courteous; no high pressure sales pitch; stayed in contact, but didn't keep my phone ringing off the hook. Car delivered to my door!

Norman

Jul 14, 2016

The service desk people are always very friendly and courteous, the work done is excellent and the prices are in line with everyone else.

Daniel

Jul 13, 2016

Fast, dealt with professionals, knowledge and skills I give an A++. They really took care of me and my car! Thanks!

Kevin

Jul 5, 2016

Drop off in morning and picked up after work and it was done. In for oil change and found problem with rear seal and repaired under warranty. Let me know before hand.

Diane

Jul 2, 2016

Nick, Josh, Mary and Pat are wonderful honest people. My service experience was great! I will keep coming back time after time because of these guys!

Karen

Jun 28, 2016

Service Dept was friendly, helpful. Appointment was on-time- not behind schedule. Service Dept did a full service inspection on my car, determined what was needed and recommended, and assisted in explaining what really should be done now and what could wait. No pressure at all to service all items today. Worked with my budget to select some, and put the others off till next oil change.

Melissa

Jun 25, 2016

Friendly atmosphere, I'm a single mom and they were so nice to my 7 year who was getting anxious. Great show room clean and open. The service was excellent by Bob and mike.who made me feel like I was important and understood everything. Not pushy like other dealer ships.

Charlotte

Jun 23, 2016

The people in the service department are always friendly and helpful. They know me by my first name and always explain everything. I will definitely continue to use them and will continue buying future cars therr.

John

Jun 17, 2016

Adam was very helpful and the general manager took time to sit down with us after the sale to chit chat What a great experience this was Quality Mitsubishi is the best!!!

rip off

Jun 17, 2016

went in with a 2014 Toyota for an inspection sticker. Told me I had rust on my brake rotor. 40 k. they made me pay for sticker anyway.And told me to bring it back for a 300 dollar brake job.Then I would get sticker. Went another dealer and had no problems. Stay clear of these people.

Elaina

Jun 13, 2016

Courtesy. Experts. Cost.Mostly it's the staff that make it a positive experience. I appreciated having a loaner vehicle too.Nick is awesome.

Gordon

Jun 12, 2016

everything was taken care of while i waited, and nothing extra was asked of me. and the service was excellent.

Denise

Jun 10, 2016

The guys are always pleasant, explain what they are doing and lets me know about how long it will take.

Cheryl

Jun 4, 2016

My appt was at 4, but I showed up about an hr early, hoping they could fit me in so I could make my daughter's talent show on time. Not only were they able to get me in right away, they offered to mail me the paperwork so I could leave early too. I made it to the talent show on time :)

Doreen

May 27, 2016

My sales person, Derek Garand, took the TIME to fully listen to what I wanted in my vehicle and get me the exact Lancer that I wanted in doing so.

Clayton

May 25, 2016

The willingness to pick up and deliver my vehicle is so very helpful. The people in the service department are always very pleasant and helpful.

Cynthia

May 22, 2016

The salesman was friendly & helpful! He knew everything about the car & the trade in process! I never once felt pressured or confused! And I love this car!

Crystal

May 18, 2016

Derek worked with me and got me the deal I wanted..was quick and great experience..will be going back again in the future :)

Caitlyn

May 16, 2016

Adam wasn't just selling me a car. He made sure I was 100% comfortable with the car I was choosing.

Dia

May 12, 2016

I am a return customer and was greeted and treated warmly. Every one of my questions was answered immediately. I was treated fairly without having to haggle. I was given time and space to consider my options. In the past, I have referred others who have purchased vehicles. I couldn't ask for more and I will return again.

Gloria

May 11, 2016

They have always treated me with respect and in a very timely manner. They know me by my first name and that makes you feel good.

Lorraine

May 11, 2016

Very quickly performed warranteed service. Was ready to go as soon as I arrived. Also checked other bearings, not just the one that was needed.

Shirley

May 11, 2016

willingness to spend as much time as necessary explaining and offering assistance with learning all the new technology associated with todays vehicles.

Julianne

May 2, 2016

The service department is really good at getting our cars in in a timely manner, and getting things fixed the first time. They are also very great at explaining, in english, any work that is needed to keep our cars in tip top shape. Always recommend then to any and all

Sarah

Apr 29, 2016

Fast, fast, fast. I really like the service department. They make every effort to "squeeze" me in with my crazy work schedule.

Reinette

Apr 28, 2016

I like that they call me and tell me what they found and what the future recommendations for care for my car is.

Linda

Apr 26, 2016

I felt very welcome they took care of my needs and questions. My sales person Adam was so great. He took the time to show me how everything works including the Bluetooth which I know nothing about,I was very very pleased, they truly care about you.

Tiana

Apr 19, 2016

Everyone was really nice and accommodating. They knew exactly what I was looking for and how to get me what I wanted.

Elaine

Apr 18, 2016

They were very helpful in explaining what they did and one thing they that they thought was a problem, but may not be. I have to bring it back in around the 29th to have it looked at to see if the problem really exists.

Seth

Apr 18, 2016

Quality's service department is second to none. They fix it right the first time and are easy to do business with.

Margaret

Apr 13, 2016

The service advisor was very friendly and knowledgeable I left feel my service was important to them. He pointed out some services my car will need in the future.

Linda

Apr 6, 2016

They were quick to take the car in and get started. They made some suggestions and told me the benefits of getting them done. I was glad for their input.

April

Mar 30, 2016

I'm a repeat customer, so having that established relationship with the dealership helps to make it ALL a pleasant experience.

Sarah

Mar 30, 2016

I like dealing with Nick and Josh at the front desk they are always willing to help you with your vehicles needs.

Lyndia

Mar 27, 2016

Derek! At the St johnsbury dealership! He was so helpful! He didn't hesitate to go above and beyond the call of duty! It took us exactly a month to deal with my credit union and he never complained. And it was his temporary manager and he that came up with the idea that the credit union went with! I am so greatful for all their help!

Alan

Mar 21, 2016

very nice,helpful,patient sales staff.I have never been treated so well. We are very happy with our new car! However, this survey sucks!

Leo

Mar 16, 2016

The service guys are incredible. Each one of them has exceeded my expectations. They do a great job explaining what is needed and provide excellent service. The vehicle is repaired right the first time and I won't go anywhere else for vehicle repairs. I tell everyone I know about this place. You have to go there to experience it. My whole family does business with Quality for this reason.

Peter

Mar 16, 2016

Your staff were friendly, efficient and accommodating. we are from Canada, had a problem with our Mitsubishi endeavour and I felt as if I were dealing with my own dealership.A FRIENDLY and efficient team. Aspecial thank you to Nick and Tom.

Gordon

Mar 12, 2016

I filled out my financial application online, and received a few calls from my salesman. My application was approved and everything was ready when i arrived at the dealership. I was heading home with a new Mirage after just an hour and there was no pressure.

Nathaniel

Mar 12, 2016

My experience was great at Qualitys they really treated me like family in sales were not pushy. They were very kind in service explained everything out in words I understood and gave me some recommendation to watch out for next apt.

Jon

Mar 10, 2016

My fiance and I thought Bob Noyes was very professional, accommodating and very easy to work with. I have bought multiple cars from him and this dealership and received quality service. I went in for an oil change on another of the mentioned vehicles and did not expect to buy another and in one day the right price and deal was in my lap. I now have a safer vehicle for the winters for myself and mainly for my fiance as she has a long commute to work. Thank you

Crystal

Mar 8, 2016

I enjoyed the whole car experience!! All the staff was helpful and kind. I felt welcomed the very first time I walked in the building!!

Darren

Mar 4, 2016

covered all bases of my service needs very well. made it so that I know what to expect the next time my car needs service.

Cheryl

Mar 2, 2016

I loved how friendly and non-pushy the entire staff was. They helped me make my choices with information and without feeling pressured. I left feeling I had gotten a great deal on the vehicle I wanted- not just the car the salesperson wanted me to buy. Very happy with my experience at Quality Mitsubishi

Christopher

Feb 24, 2016

Very helpful and thoroughly answered my questions not to mention did an excellent job on my car! I highly recommend!

Michael

Feb 24, 2016

personable salesmen and staff.no pushy salesan.didnt feel pressured or uncomfortable.Real people who want your car shopping experience to be a good one.

Thomas

Feb 24, 2016

The staff and sales personal are very professional and answered all questions we had. we have been dealing with Quality Motors for years.

Colleen

Feb 16, 2016

Pick up and delivery as well as a phone call lettinge know what was found so I could make an informed decision

Jodi

Feb 16, 2016

The job was done in a timely manner, calling me to let me know what had been found with my breaks before the work was just done.

Mary Joanne

Feb 14, 2016

Ease of scheduling and friendliness of staff. Suggest services but are not pushy. Respectfully willing to wait for me to be ready to have and pay for the services recommended.,Ease of scheduling and friendliness of staff. Suggest services but are not pushy. Respectfully willing to wait for me to be ready to have and pay for the services recommended.

Richard

Feb 13, 2016

I have used the service department for years now and have never had better service anywhere.This is my first experience purchasing a vehicle at Quality Mitsubishi.I found the vehicle online. After my visit with Derek I wasn't sure and wanted to think about it overnight. Derek followed through with an email 10 minutes after I left, I called and after talking a bit I left a deposit over the phone and picked the truck up the next day. There was no pressure, on day of pick up all paper work went very smoothly, everyone was very professional and worked very hard to make sure I was satisfied. Great place to do business!

Ronald

Feb 12, 2016

The staff was very helpful and the inventory was exactly what we were looking for. A very big Thank You to Adam for making our car buying experience very relaxing and pleasurable, and a very big Thank You to Sam for getting us the best financing available.

Christine

Feb 11, 2016

That most everything could be completed via email or phone. This helped to cut down on time at the dealership, which is a win for all involved.

Pearl

Feb 10, 2016

Absolutely everyone is very polite, cordial, and professional. I always feel comfortable leaving my vehicle with them for service knowing the job is done well with care for my truck and the job at hand........thanks for a great "crew"!

David

Feb 5, 2016

Minimal waiting with an appointment; service is quick and done right the first time. Everyone treats you nice and with respect.

Gerard

Feb 3, 2016

Friendly, polite, never pushy, very clean rest room and waiting area!!! On time appointments, very fast and complete service! They make you feel very welcome!!!

Timothy

Feb 3, 2016

Went in for just an inspection walked out with new wiper blades, even though i forgot to mention i needed new ones.

Rebecca

Jan 23, 2016

There was not a long wait time for what I had done. Personnel was very friendly and helpful. I will definitely be back.

Nicholas

Jan 22, 2016

Quick, professional and polite, I would recommend them to anyone. They have always been able to get me in and out very quick and on a short notice.

Bonnie

Jan 16, 2016

Punctuality and courteous very nice people, we got there early and we were done and out of there before our actual appointment. We were on a tight schedule so it was great. Definitely go back

Robert

Jan 15, 2016

This is an outstanding dealer.Fast and courteous.The deals they give on the autos are very up front and Mitsubishi is a quality product.

Nanine

Jan 7, 2016

I completely trust the guys at Mitsubishi. They give fair estimates and do a really nice job explaining what the problems are. As a female this is very important to me (to not feel like I am being taken advantage of). I have been coming to Quality since I moved here 12 years ago and feel lucky to have found them. Great job all around!

Andrew

Jan 6, 2016

my cabin air filter had turned into a rodent nest and if Nick had not recommended an inspection of it, we would continue wondering why we had such poor climate control. We thought that our car was poorly designed.

Erin

Jan 1, 2016

We had heard great things about working with Quality and we were not disappointed- it was easy, everyone was very friendly and there was no pressure! Thank you for a great car buying experience and a great car!!

Denise

Dec 27, 2015

Known Bob for a long time, trust him not to take advantage, treated me with respect, answered all questions honestly. Didn't push to buy.

Rebekah

Dec 24, 2015

I felt that the technicians at Quality Mitsubishi were exceptionally thorough and upfront regarding the problems with my car. Not only did they let me know why my check engine light was on, but they diagnoses and assessed costs to fix all problems with my vehicle. They worked efficiently and I was pleased with their customer service!

Michelle

Nov 15, 2015

Very informed and helpful staff. They have a great attention to detail and were pleasant while taking the time to answer all of my questions.

Charles

Nov 6, 2015

The Service was quicker and the repair was done much sooner than we had been expecting the job to be done.

Pamela

Oct 30, 2015

Derek was SO great to work with (everybody was great through the entire process)...He didn't push when he knew we were waiting for the 16's to be released, yet he kept in contact with us to see if we had any questions or needs during the 8(ish) months we waited, etc...

Charles

Oct 29, 2015

Human contact with real people. Service people answer questions with a sense of reality (customers are nervous regarding expenses) that reduces costomer anxiety. Cheerful attitude between the workers enhances the atmosphere.

Erin K.

Oct 28, 2015

I have always purchased my vehicles from Quality Motors, Quality Suzuki and now Quality Mitsubishi. First, let me emphasize the obvious: "quality." At this dealership, you will always find quality people, cars and service. There really is no competition when you find what you like and what meets your expectations. As a customer, it feels great to not have to compromise any of these aspects while car-buying. The salespeople are always professional, courteous, hard-working, and genuine. They are knowledgable of their stock, the outside competition and my needs (first and foremost). They know how to work with customers and make me feel like I want to buy my car from their company. It's a win-win situation! Bob Noyes always handles my case. Bob is knowledgable, caring and listens. He makes the car-buying experience as effortless (on my end) and enjoyable as possible. Bob has over forty years experience in car sales and it shows! He is THE go-to guy for car-buying in St. Johnsbury; whether you want advice, want to purchase a vehicle on the spot or chat about parts and advice. Bob is a trustworthy salesman and there is no doubt that I, our family and my friends will always purchase vehicles from Bob Noyes. Great work, Quality Mitsubishi! Keep it up and thank you for being a genuinely-great company for ALL these years!

Linda

Oct 28, 2015

They were very honest and were glad to work with us. They went out of there way to work with us and work with our schedule.

James

Oct 23, 2015

Always pleasantly greeted. Never left waiting. Service is always prompt and always check with me if they find something that will be needed to be attended to and ask if I want it done then. I have always been very impressed with this service department.

Donna

Sep 28, 2015

They offer the convenient service of a ride to work and the delivery of the car back at my place of work so I don't have to go and fetch it.

Murdena

Sep 20, 2015

very helpful and friendly service. They didn't bombard us with phone calls or emails. we would recommend them to our friends.

Clare

Sep 19, 2015

We like you. You respond well to our concerns. Third car from you! Looking forward to having an affordable 4WD electric car!

Cheryl

Aug 28, 2015

The service was quick and the service personnel were very knowledgeable and extremely friendly. The facility was very clean and organized.

Helon

Aug 26, 2015

There was no waiting around, and everyone was very nice and helpful. They knew what they were selling, and was able to answer all questions we had,There was no waiting around, and everyone was very nice and helpful. They knew what they were selling, and was able to answer all questions we had,There was no waiting around, and everyone was very nice and helpful. They knew what they were selling, and was able to answer all questions we had,There was no waiting around, and everyone was very nice and helpful. They knew what they were selling, and was able to answer all questions we had

Bobbi

Aug 21, 2015

Derek, the sales man, was extremely helpful finding me a new car that I would be happy with. He answered numerous phone calls and emails from me. Most importantly he listened to what I was looking for.

Andrew

Aug 18, 2015

They know me and the car and do not push any unneeded services. I am very comfortable with the service team. The estimates for work are very accurate. This car will go to my son in two years and my wife told me that she wants a Mitsubishi at that time because of the service. I have been retired for ten years and have only used this dealership for service.

Marie

Aug 12, 2015

sales staff was very respectful & helpful.....I feel went beyond and helped me secure my car loan & therefore ....MY NEW CAR !!!

Robert

Aug 11, 2015

Service was fast,done right and reasonably priced.I bought my Mirage and Outlander at this dealer and sofar everything about this buying experience has exceeded my expectations.

Christine

Aug 8, 2015

I found the whole staff very customer service orientated, pleasant and seemingly enjoying their work. My sales person, Bob was patient, answered my questions, was not at all pushy and very personable. When we ran into a snag, Bob was confident it could be worked out and it was. The follow up again was customer service orientated, pleasant and refreshing. I feel very confident that if I have a question, Bob or another member of the team will have an answer for me. I have recommended Quality to my friends and will continue to do so. Thank you for your help in putting me in a vehicle that I have faith in. I am enjoying the SX4 more every day.

Brittni

Jul 25, 2015

The friendliness of the staff was incredible. We have dealt with other dealerships that make the car buying experience less than a pleasure. It was an absolute pleasure to buy from this dealer. I really enjoyed meeting everyone at the dealership, it makes the customer feel appreciated. All of my interactions with the staff were positive. It was the best experience I have had!

Judy Agostinello

Jul 16, 2015

Bought my car used with 34,000 miles. Excellent buying experience. I had brake issues that were taken care off twice. All rotors and brake pads. They took my car in immediatly without having an appointment and gave me a loaner vehicle both times so I was able to run some errands. Even if I didn't want a Mitsubishi for my next vehicle I would still buy one at Quality Mitsubishi.

Jeanne

Jul 7, 2015

Quick, friendly and efficient sale! I wasn't happy with the car that I traded in for my Suzuki and was able to get into something I was very happy with!

Jean

Jul 6, 2015

Service was professional. The service person told me what needed to be fixed either now or soon and I had to option to wait or do it now. I left paying a little less that expected, not more and everything is good

Aimee

Jun 11, 2015

Our salesman, Adam was friendly and funny. He didn't push or cajole. He just showed us the car, gave us a reasonable price and let us make a decision. The sales manager was good natured and not pushy. I love that!! I will buy all my cars from Quality Mitsubishi....it's the best car buying experience I've ever had.

Fawn

Jun 8, 2015

I absolutely love how they get me right in and work with me regarding payments. They have been a huge help

Melissa

May 30, 2015

Fast, friendly, thorough service. Short wait time, was greeted with a smile, and the price was very reasonable. I drive 40 minutes out of my way, passing up more local garages just for the fact we have always had a great experience here.

Eric

May 17, 2015

Car Fixed right first time and very friendly staff got me in quickly and they addressed all my concerns quickly

Wallace

May 8, 2015

The mechanic went beyond what I went in for and did a little extra for me with no charge! This is what makes service success. Little customer perks are more appreciated than acknowledged and result in customer return and reference.

Sonia

May 6, 2015

The staff went all out to obtain credit without making me feel odd. Everything was covered and I was not left to figure out how everything worked on my own. Also Was talked to with respect.

Lynn

May 1, 2015

Dealing with Derek Garand and all the other people at Quality Mitsubishi has been the most enjoyable experience buying a car that I have ever had. Thank you all. Bob Snedeker Sr.

Breanna

Apr 30, 2015

I really enjoyed how helpful all of the staff was, no matter the day or the time, they were willing to help and answer any questions.

Gary

Apr 23, 2015

Salesman, Bob Noyes knows what we like in cars and goes out of his way to make sure he has what we like.

Suzanne

Apr 23, 2015

The salesman was upfront and honest about the car and pricing. I felt like I received a fair deal when I left the dealership and that is something I haven't had at other dealerships when I purchased a car in the past.

Cindy

Apr 17, 2015

I bought my 2011 Suzuki crossover from you and have had it serviced there ever since. I come up in the fall and in the spring for it to get serviced and to have my snow tires swapped out for regular tires. I drive up from Cornish, NH- which is about an hour and 15 minutes away because of your service. Yesterday, I had more routine work done than usual and Josh arranged for someone to take me into town so I could go to the bookstore, etc., and then he picked me up when I was ready so I wouldn't have to sit in the waiting room and wait for 2+ hours. It was great. My car runs great and I haven't had any problems (knock knock) so I attribute that to a great car, but also to the wonderful service I get in St. Johnsbury. There is a Suzuki service center closer to me, but I choose to make the longer trip. Thank you so much.

Mary Joanne

Mar 21, 2015

Not happy with this last visit to deal with a recall on shift. Shifting got more difficult and soon locked up completely. Having to return and you are not next door. Prompt appointment and being served early due to sudden medical emergency was greatly appreciated.

Donna

Mar 18, 2015

Adam was very helpful and knowledgeable answered all our questions. Very good guy. Also everyone was awesome Thanks for making the experience an easy one.

Scott

Mar 18, 2015

PLEASANT SALESMAN, NO PRESSUREGOOD CHOICE OF MODELS, WITH DIFFERENT TRIM OPTIONS. THIS MY SECOND NEW CAR PURCHSE AND WILL NOT GO ELSEWHERE.

Anne

Mar 16, 2015

friendly people. work completed in a timely manor. good service. clean facility. service was good. answered all questions accurately and honestly

Bonnie

Mar 2, 2015

The team at Quality is on time, efficient, courteous, provides thorough explanations of everything being done and why and the service area is clean and comfortable.

Richard

Feb 24, 2015

The shop is always on time and the service is completed in the estimated time frame. The staff is friendly and efficient.

Cheryl

Feb 14, 2015

Quick service and great friendly customer service. Additional required work was identified and explained which was completed in a very timely manner.

Russell

Feb 12, 2015

Everyone is professional, courteous and kind. It is a pleasure to see employees who are quality workers with a great attitude who genuinely care about their customers.

Robert

Feb 8, 2015

Courteous and efficient. Liked the second sheet which came with the invoice. This second sheet contained details of all work done for this service stop. Very good idea and nicely set up to help the customer to be informed, at a glance, about fluid levels, tire condition, brakes etc.

Ruth

Jan 20, 2015

My overall experience at Quality Mitsubishi was/is excellent. All of the employees are professional, knowledgeable, and courteous. I will buy from them again.

Tracey

Jan 14, 2015

The sales person did a lot of leg work for me prior to me buying a new car as I was apprehensive about buying new again. He did a great job!

Reinette

Jan 9, 2015

Everyone was incredibly friendly and accommodating. Adam was very helpful, honest and made our car buying experience pleasurable! Michael and Samantha were also very helpful.

John

Dec 27, 2014

When we first got to Quality Mitsubishi we were just looking around for a car. This was the first stop since Mitsubishi is by far our first choice in a car. Bob Noyes came right out to greet us witch I liked some times you never see any one unless you go looking for them. We talked for a while then he asked us if we wanted to try one out, Ok so that was a plus, We did and really liked it. When we got back we told him Bob Noyes that we would talk about it and let him know. We shook hands and went on our way. The next day we drove back in and Mr. Noyes came right out we talked I told him just what I was looking for my Husband agreed, We filled out paper work every one in the office was so nice. We had our car before Christmas like they said we would. All in all it was by far a GREAT EXPERIENCE.

Steven

Dec 5, 2014

Got me a car to get me back on the road so I did not have to call a friend and wait all day.

Paul

Dec 2, 2014

This time I was in and out in 30 minutes instead of 1hr or more also I had an extra thing done. I usually have oil Chang and tires rotated always takes an hour or more this time also had an inspection done

Tonya

Nov 25, 2014

They always get me right in and like how they explain what was done and what needs to be done.

Richard

Nov 10, 2014

The service department crew does an excellent job. I'm willing to drive the long distance from Fairlee Vermont To St Johnsbury because I feel I get quality work at a fair price.

Peter

Oct 18, 2014

Felt taken care of. Appreciated greatly the dealer catching and taking care of their own oversight. Demonstrated repeatedly that it's a trustworthy business. Really enjoyed the experience in buying the care, scheduling service work, and the work itself.

Rosemarie

Oct 10, 2014

There was no nonsense, we told you what we needed and you came through. There was no unexpected surprises and everything you promised you delivered. You have definitely got 2 new customers, our car buying experience was positive in every way. Thanks to Bob and Mike, it is refreshing to do business with such a dealership that does what they say, very impressed and from now on we will buy our cars from Quality.

Rhiannon

Oct 9, 2014

We were at the dealership for quite a while. While there they offered us lunch and gave our two year old a balloon that she was very excited about.

RS

Sep 30, 2014

Derek was informative and straightforward in the used-car-buying process, as was Sam in completing the paperwork for the transaction. Quick response from Derek to my emailed questions. No pressure. Fair price for my trade-in.

Robert S.

Sep 29, 2014

Derek was informative, straightforward and accommodating in my car-buying process, as was Sam in completing the paperwork for the transaction. No pressure. All questions answered. A fair price for my trade-in.

Judy

Sep 21, 2014

Sales person was knowledgeable and did not try to pressure me into buying. The dealership offered me a great deal.

MJ

Sep 18, 2014

Enjoyed working with Mr. Noyes. So far, the car has been what I had hoped for. I like the follow-up car care program. Would be happy to do business with them again....but hope not to for a good long time!

Richard

Aug 22, 2014

Great service, always repaired correctly the first time. Never sell you something you do not need. My car always feels like new when I drive away even with 171,000 miles on it.

Jesse

Aug 21, 2014

Bob really helped me out. ive been looking to get into a new car for awhile now and he did some numbers and got me what i needed for a payment. and to be happy!

Penny White

Aug 13, 2014

Everyone is extremely kind and friendly , service and sales both. It is so easy to speak to someone and not feel like i am being treated well for a sale.Mike was very nice to give me an estimated price on a new Outlander while i was there.I know mike from early childhood and enjoy speaking to him.

Kate

Jul 25, 2014

I was impressed by Adam, and his helpful, friendly, no pressure approach. And of course the car. it is a great little auto and we enjoy driving it.

Kristina

Jul 19, 2014

I was able to do just about everything except sign for the car over the phone and through e-mail. That was a wonderful thing especially with a young child.

Sharon

Jul 10, 2014

All of the sales staff were very friendly, informative and helpful. We felt at complete ease. This is the best car buying experience that we have ever had!! ~Very pleased~ Thank you!!

Elisha

Jun 20, 2014

All of the workers are very nice- I like that they pick my car up and deliver it back to me in a very timely manner. The remember their customers names and treat you like family

Leroy

Jun 18, 2014

We were in & out real fast. The people there are so nice and helpful. The waiting room is very clean & the bathroom as well. It was a pleasure to have the work done there.

Elizabeth

Jun 17, 2014

I felt like I was dealing with family. It was like they put themselves in my shoes. I never once felt pressured to buy something, let alone something I could not afford nor want. Every staff member there was polite and seemed genuinely helpful and concerned with my needs and wants. I was not hounded with calls or e-mails from sales staff, like some other dealerships I have experienced.

Heidi

Jun 13, 2014

Bob was amazing to work with. Not from the address, but felt right at home from the first phone call.

Reginald

Jun 12, 2014

Derek and Sam were great to work with on getting my wife her new car. They were patient with me and didn't have to wait for them to come to me if I needed anything

Karen

Jun 9, 2014

First of all, I love your product; but more than that, the quality people who work at your dealership make the car buying experience an enjoyable experience!

Caroline

Jun 6, 2014

We thought our salesman was very helpful and clear. We thought that the finance person who finalized things was very competent.

Joan

Jun 6, 2014

No pressure. Willingness to do anything to make it easier for me. Friendly, helpful attitude of Bob, Gary and Sam. Your people put the customer first and go above and beyond to answer questions, make sure everything is perfect and stand behind what they say. It is very refreshing to do business with a dealership who really cares about their customers, very rare these days. THANK YOU!

Brian

Jun 3, 2014

Very willing to help. I was able to drop my car off but needed to have my car brought to me at work. They were more than willing to drop it off and never made me feel like a nuisance!

Earl and Peggy

Jun 2, 2014

Derek did an excellent job. This is my first new car and started out very stressful for me with other dealerships. He made the entire process very easy and comfortable for us. I would highly recommend him.

Judith

May 31, 2014

NOT pushy, easy to talk too, didn't play the vague, guessing, pushy salesman game. Worked with us on our trade.

Pamela

May 31, 2014

Smart, kind, trustworthy. Did a great job on repainting door. Willing to get car from auto body to main repair to get yet another mouse nest out of filter - sigh.

Steven

May 22, 2014

Very helpful. We tried a car out with 120 miles on it came back to purchase it. They sold us the exact same car with only 14 miles on it. GREAT!

Gary

May 20, 2014

Being treated with honesty and respect .. Very friendly sales person ( Adam ) Always followed up thru out the car buying process

Neil

May 20, 2014

Derek found us what we were looking for, and there was no hard sell of extended warranties. We got out of the dealership in a short span of time.

Karen

May 17, 2014

I appreciated the timely responses to questions, willingness to accommodated my requests, and personable manner in which Bob Noyes interacted. I had looked at other dealerships and came back to Mitsubishi based on the customer service.

Linda

May 15, 2014

They answered every question I had and were not "pushy" which is a definite plus. They demonstrated how everything in the car worked. It was great!

Gary

May 2, 2014

questions always answered, service/repair always done well, and all you folks are friendly and willing to help w/whatever is needed. Very much appreciated.

Steve

May 2, 2014

Your service guys are awesome..always take time to explain costs and options and look for ways to reduce costs when possible. Car work is started soon after I arrive and completed promptly. Really great service!

Kathleen

Apr 29, 2014

Everyone was very friendly and helpful with questions that we had and our experience from the moment we walked in until we left with our new vehicle was great.

Brenda

Apr 26, 2014

The guys in your service department go above and beyond to treat each and everyone with the upmost respect and care. They are the greatest personalities for the job!!!

Jill

Apr 23, 2014

I have had my truck serviced at your dealership for 6 or 7 years now, and I have always found the service excellent and done in a timely manner. Thank you!

Daniel

Apr 22, 2014

Adam Lumbra was a very knowledgeable and good sales person to deal with. told him what we were looking for and he found it without playing any games or wasting our time!!! the GM and Finance Manager were also very pleasant and did everything in a very timely manner.

John

Apr 16, 2014

#1) I was told that I could buy a used seat belt much cheaper than buying from Toyota. My dog chewed the original almost in half.#2) The new tires are some of the best made.

Ivi

Apr 13, 2014

They really care about my problem. They picked my car up and dropped it off from and to my working place. It made everything a lot easier for me.

Kathryn

Apr 10, 2014

Bob Noyes was very professional and helpful when we purchased our new vehicle. He made sure all of our questions were answered and did everything he could to make sure that we could purchase the vehicle like we wanted to.

Kim Gaffney

Mar 13, 2014

My overall experience with Quality Suzuki has been excellent and it has been a pleasure dealing with a staff that is so professional and helpful!!

Martha Savard

Nov 4, 2013

I just last week became the proud owner of a Mitsubishi Lancer AWD. Derek did most of the work by phone and then brought the car right to our house to test drive! Then the papers to purchase were brought right to our house by Gary and then the car was brought right to our house when the purchase was finalized. We were also told that if the vehicle needs to be worked on that someone will come after it and leave me a car to use while it is in the service dept. I don't think you can get much better service then that! I have not even been to the dealership yet! Martha

Sarah

Nov 1, 2013

Derek made buying our brand new Mirage as smooth as possible. He even drove the car to our location for a test drive! Gary and Samantha were also delightful. I couldn't recommend Quality Motors any more highly.

Abby

Aug 29, 2013

I recently purchased an Outlander Sport at Quality Mitsubishi and I love it! The staff was very helpful and informative. I was very satisfied with my experience there and would definately return to Quality Mitsubishi for future purhases. Thanks again! Abby.

Stan & Cathy

Jun 27, 2013

On our car shopping experience recently, we found that Quality Motors gave us all that we were looking for in a new vehicle with our trade-in. We are pleased with our new Suzuki and find it a pleasure to drive. Stan & Cathy Parker

Ted Kinson

Jun 27, 2013

In the late Fall we purchased our Copper Suzuki SX4 Tech Value Package from Quality Motors Suzuki. Derek handled our complete order, covering every detail of the process. We made most of the arrangements by phone, as we had already test driven an SX4 at another dealer location. Once we were ready, we met up with Derek and test drove our new car, and finalized the purchase. We had a roof rack and side molding installed hassle free right there at Quality Motors, and they delivered our vehicle to our doorstep. This blew us away to such a degree, that in the early Spring, we replaced our aging Hyundai Tucson with a 2nd Suzuki SX4, this one Blue with all of the same extras as the first one. We have driven both vehicles through a variety of harsh weather conditions, and have been more than impressed with their capabilities. Even more impressive, has been our savings at the gas pump. I wish we had made our purchases even sooner. These are 2 great little AWD cars, and Derek was terrific to us every step of the way. Thank-You so much for the excellent car buying experiences and the professional follow through we have received with both of our new 2013 Suzuki SX4's.

Donna and Pat

May 11, 2013

Quality Suzuki/Mitsubishi, I want to take this opportunity to thank everyone at Quality Suzuki for making our car buying experience pleasant and hassle free. We recently purchased a 2013 Suzuki SX4. Being from Chittenden County we went to the other dealer first. WE know exactly what we wanted (except for color) and were looking for the best deal. When they gave us their best bottom line we left the showroom and called Quality. We were quoted a bottom line price that was not only better than the Burlington dealer but on the highest option package. In other words the car we bought at Quality had more options and cost less. WE drove to St. Johnsbury and purchased the car that afternoon. Adam Lumbra was our salesperson and he was awesome. All the staff stayed that evening until everything was taken care of. We will recommend anyone who is looking for a Suzuki to travel north to Quality Suzuki. Thank you all again! Donna and Patrick Bogue

Ted Kinson

Mar 29, 2013

Today we received our 2nd Suzuki SX4, delivered to our home in Claremont NH. Derek handled all of our needs and made the buying process flawless. We bought our 1st SX4 in November 2012, after driving North to check out the dealership. We did not want to miss out on the great deals that are out right now, so we jumped at the purchase of the 2nd one, replacing our 2005 Hyundai Tucson. We have truly enjoyed the durability and the reliability of our 1st SX4 while driving through some of this years storms. Now we have a 2nd one to enjoy. Thanks to everyone at Quality Motors Suzuki, in St. Johnsbury VT, for our best car buying experiences ever.

tony severino

Mar 15, 2013

what a great place to look at and buy cars from...the staff knows all the in's and out's on vehicles and financing....I purchased a 2012 sx4 hatchback..i love the quality of the car..the 6 speed transmission is the best I have ever seen in a car..my previous 3 vehicles were fords .they were good but the difference in detail and quality is very visible..wishing the dealer ship all the best in their future endevors. a special thank you to ADAM LUMBA for all his help on my purchase...tony severino

Earlene & Jim

Mar 14, 2013

We were very happy with our experience of trading cars with Derek. We have always been very happy with our experiences at Suzuki and there service department is the best it could ever be. I would recommend Quality Suzuki and their service department very highly to any one who was interested in trading.

Ken - Enjoys Convertible

Mar 14, 2013

Thank you very much, Derek, for finding just the convertible we wanted!! Thanks for bringing the car to St. Johnsbury to test drive. We love our 2010 Chrysler Sebring blacktop! Getting the paperwork done, preparing and cleaning the car did not take very long. Thanks so much!! Sincerely, Kenneth and Lesley Mattei

Dennis Crawford

Mar 13, 2013

I bought two of these SX4s because they are low maintenance and I got a lot for the money. The staff are friendly and very knowledgeable. My salesperson is Adam Lumbra, I use present tense because I will buy another car(s) from him in the near future. He's very professional and it didn't take long to get financed. The staff actually cares about their customers, we are not just a number on a board to see who can sell the most cars in a month.

Jim N.

Mar 13, 2013

Great experience at Quality Motors! Derek was great to work with.. Smooth transaction. Very Pleased!