Ramey Toyota reviews

Kattie Hagerman

Jul 16, 2021

The service technician was quick in diagnosing what was causing my truck to give a "DEF fluid quality poor" message when there was no issue with the DEF fluid. He informed me of his findings and waited for my approval to order parts. He then fixed my truck in a timely manner. All of the service personnel were very nice and informative during the entire process.

Matthew Oconnor

May 28, 2021

Mark in sales is honest, professional and will move at your pace. The market is a mess right now, but Mark made sure to keep the prices fair while other dealers are raising their prices by huge margins. I can’t thank Mark enough for his patience and knowledge. He knew the answer to every question I asked, and then some. I have 3 dealerships in my district but I will travel 90miles north to this dealership and not even consider going elsewhere. Honesty and good attitude go a long way.

Vanessa Mothes

Aug 10, 2021

Found the vehicle I wanted online, called about it, and went to pick it up the next day (June 24th.) While there my salesman let me know there was only one set of keys for the vehicle. He said he could have one made and mailed to me. July 8th I contacted the salesman to check on the key, no response. On July 19th I contacted again and was told I needed to have to car present for the lady to program the fob. On July 23rd I get a text saying they will send a blank fob and I will need to take it to the nearest dealer to have it programmed since I didn't want to make the trip to Princeton. I asked if that was going to be of cost to me and they said no that the dealer could mail order ticket to them and they would take care of it. (Appointment scheduled for August 13th so we will see if that works out.) Meanwhile, on July 19th I called Ramey as I my first payment was approaching and I hadn't received any information on that account or how to access/pay. I was told to contact Toyota Financing, which I did, and they said there was no account. I reached out to the financial manager explaining this and got no reply. On July 29th I was contacted via text and phone to contact Ramey ASAP. I called and was told there was a problem with the paperwork and the deal had been sent back because I hadn't paid the first payment (not for lack of trying.) Ramey wanted me to pay my first payment to them and they would send first payment back with the paperwork. There were long conversations about how I didn't trust that Ramey would get my payment to TFS and asked if there was a way to pay them directly. During these conversations the story changed multiple times with many contradictions. First there was a problem with the paperwork, then it was that it had gotten lost in the mail, then it was that the deal sat on someone at Toyota's desk for too long. I asked Ramey if they could pay the first payment to get the account established and was told that they would not accept payment from Ramey, that it had to come from myself. I later asked how Ramey was going to receive my payment and was told they would take my debit information over the phone, that would go into their account and then they would write a check to TFS, therefore sending payment from the Ramey account. I was never able to speak to a manager. I refused to pay until I had a better explanation of exactly what went wrong. While waiting to hear a resolution all I kept getting told was that it was "no fault of Ramey's," that Toyota had taken responsibility etc. August 2nd I reached out again having not heard from anyone. I get a reply that "for whatever reason it took TFS quite a while to finalize the deal on their end." I was told the deal should be finalized and I could make a payment. I was able to make my payment and have not heard from Ramey since. Yesterday August 9th I received a letter from TFS that reads: Dear Vanessa Mothes: Welcome to Toyota Financial Services. We received your Retail Installment Contract from RAMEY TOYOTA and made the following correction(s): All blank spaces on the contract should have been filled with "N/A" I do love my Jeep Cherokee Trailhawk but what a NIGHTMARE having to deal with Ramey.

Robin Stegner

Aug 4, 2021

Working with Mark Thompson was really good he was able to handle everything for me.

Bryan Griffith

Mar 26, 2021

Super dealership my salesman was honest and courteous. The sales manager was also very helpful. If your looking for a new ride go check em out they will treat you right !!