Ramsey Infiniti reviews

Noname

Oct 27, 2016

I found the car I was searching for through Truecar.com. at Ramsey Infiniti. I met with Willy Ryksen to test drive the car and go over the arrangement. I found Willy to be very personable and honest. That was important to me. The transaction went very smoothly. Due to a stone hitting the windshield before I took delivery of the car, the windshield had to be replaced. I live over 100 miles from the Ramsey dealership. Willy was able to secure an arrangement for me to have the windshield replaced locally so that it wasn't necessary to make the lengthy trip to Ramsey.

kdsmith51687

Oct 25, 2016

I have now purchased two cars from Ramsey Infiniti and both times the experience has been exceptional. My sales associate, Darius Bagan was excellent and truly created a great experience for me. I couldn't be happier with my new car and look forward to continued business in the future!

Lozada13

Oct 20, 2016

Thank you for your great service in taking care of my son during an emergency on his out of state travels. Take great care of our men & women in the US Military. Great Job!!!

MigBotQ50

Oct 20, 2016

I purchased my 2016 Infiniti Q50 from Ramsey Infiniti and the service was exceptional! My salesman was Dominick, I called and told him exactly what I was looking for and where I needed to be and he made it happen. He didn't try to play any games and was very professional as well as Ty the finance manager who handled my paperwork. I appreciate Ramsey Infiniti for their outstanding customer service and a great experience leasing my first Infiniti, I recommend them to everybody.

QX80 Girl

Oct 18, 2016

Ramsey Infiniti has an awesome staff. They provide the best customer service. I just got my QX80 and oh boy how much I'm in love with that car!! This is my third time leasing from them and Khaled Salem and his staff are the greatest in providing you with the best service. They make sure you don't walk out that door unless you are happy and we'll taking care of. I do all the services and maintenance for my car their and I refuse to go any where else even though I live an hour and 10 mins away from Ramsey Infiniti.

Ad0790

Oct 6, 2016

Unfortunately Ramsey Infiniti will not be getting my business. I need service urgently for my car and left three separate messages over the course of a week and have yet to hear from someone. Every time I called I was placed on hold and then someone returned only to tell me that someone would call back which they never did.

lisafiallo

Oct 1, 2016

What an amazing staff! Mark Hirschberg & Michael VanHouten were extremely pleasant and easy to work with. They worked quickly and efficiently. Within an hour my paperwork and vehicle were ready. I have never had such a great experience at a car dealership. I'm in love with my car and look forward to returning next month to get my mom a car.Thank you for the amazing experience!

Cc1707

Sep 22, 2016

My family and I recently bought a QX60 and can you say we are IN LOVE with our new vehicle!!! Our salesman Michael VanHouten was a delight to deal with. Took his time answering our questions. He knew his cars inside out! I would highly recommend for people to come here and also highly recommend them to Michael VanHouten!!

Lindseyd

Sep 21, 2016

Working with with Dominick was great he was so helpful and efficient,he did everything he could to make what is normally a stressful long process and made it fun and easy. The dealership as a whole were very friendly and I would recommend it to everyone. Dominick was the best and we look forward to working with him again.

Max

Sep 21, 2016

Mark Hirschberg was an amazing person in that he made my leasing experience terrific. He was very friendly, professional and honest about the details of the car we were leasing. Also, Zack Alhamawandi was very courteous pleasing to deal with. He explained the cars systems very clearly

Mgonzalas

Sep 20, 2016

My wife and I bought a Q50 at Ramsey Infiniti. We are very happy with our decision. The whole place made the process very smooth and painless. Michael was our salesman and he was very nice, took his time explaining everything, and made us feel comfortable. In a few years down the road we will be back.

121184capp

Sep 17, 2016

I was looking for a car and really wanted a used Lexus suv. I kept my Lexus ES300 for 13 years and was ready for a new one. However, there were many cars that were not affordable since I was looking for a cash payment/deal. We contacted several dealers with similar style cars and none of the other dealers would go down on the price. Maybe a few hundred but not much at all. Since this was a wedding gift in lieu of my father paying for a big wedding it was really important to me. We contacted Willy and he went down on the price of the car and gave us an awesome deal!!! We got the car and it's amazing. Thank you Willy! Alissa :)

happy customer

Sep 15, 2016

5 star service from infinit ramsey! Mark, Anthony and zack made purchasing a new vehicle a pleasurable experience. Extremely professional and knowledgeable. They made my entire family feel welcome and part of the infiniti family.... Highly recommend! A+

Margaret C

Sep 11, 2016

My experience with Ramsey Infiniti was nothing short of impressive. My salesman Matthew and sales manager Anthony went above and beyond to get me the best deal that I would feel the most comfortable with. Enrique in finance was patient and explained everything in detail. They all strived to make the process of getting a new vehicle as painless as possible by being prepared and professional at all times. I am extremely pleased and would recommend this dealership.

Todd23

Sep 11, 2016

We leased A QX60 last week. The experience was very professional and easy. Dominick was great with our trade in and explaining all the great features on the new car. The entire team was great Thanks

Gerry Straub

Sep 8, 2016

Went to Ramsey Infiniti because I have dealt with Ramsey Nissan over the last 7 years and was very happy with their overall service but wanted to upgrade to an Infiniti., so why not stay with the same auto group. Wow what a great experience from the minute I walked in there, Ryan let me take a QX50 for a test ride. I was so impressed with the car and the way Ryan handled himself I ended up leasing a QX50 that day!!He delivered the car to me a few days later and was also impressed with Ty the finance guys who was as professional as they get. Ryan introduced me to the service department and went out of his way to go over everything in my new QX50!!! I am totally satisfied with my new QX50 and the way the whole experience went!!!Kudos to the entire dealership for delivering the most professional service you can get anywhere and a special thanks to Ryan who is the definition of professionalism.

Marden1204

Aug 31, 2016

Our salesman, Dominick Posillipo, was terrific, informative, and no high pressure at all. Even after I thought I could not get the car we test drove, he spoke to the sales manager, Anthony, and I am now leasing a cool Q50 sedan, due to his efforts. Nice dealership, friendly sales staff.

MikeD22

Aug 28, 2016

Finally bought an Infiniti after years of wanting to, glad I stopped in when Ryan was there. He and the rest of the team made the experience painless, my wife and I love the car. Thanks guys.

MikeD22

Aug 28, 2016

Finally bought an Infiniti after years of wanting to, glad I stopped in when Ryan was there. He and the rest of the team made the experience painless, my wife and I love the car. Thanks guys.

DylanF

Aug 27, 2016

Although I wasn't able to purchase the vehicle I was looking for the sales team was very helpful in my search for the perfect, most affordable vehicle for me

Illonajeand

Aug 23, 2016

All went well. Salesman Matthew very patient and helpful.

Matt S

Aug 23, 2016

I bought a slightly used Q40 from Willy at Ramsey Infiniti. The overall experience was excellent . No stress at all and the car was in perfect condition. They really believe in excellent service.

Sitting Pretty

Aug 22, 2016

Infiniti was the last vehicle on my shopping list; however, it was my final shopping stop! Ryan listened to what I was looking for in a vehicle. Providing me with a Q50 to test drive, I was thoroughly impressed with the vehicle. The dealership was able to get me everything I wanted in the vehicle right down to the color and PRICE! It was painless and I have a vehicle the surpasses my expectations. Thank you Ryan and all the folks at Ramsey Infiniti!

Jwehbe

Aug 22, 2016

Dominick was excellent at helping me with my lease. He made the whole process quick and easy. Never have I experienced this kind of process at any dealer. I am very grateful to have came to Ramsey, nothing was complicated and I will 100% be returning to Ramsey Infiniti and recommending all my friends and family to go there!

SittingPretty

Aug 22, 2016

Infiniti was the last vehicle on my shopping list; however, it was my final shopping stop! Ryan listened to what I was looking for in a vehicle. Providing me with a Q50 to test drive, I was thoroughly impressed with the vehicle. The dealership was able to get me everything I wanted in the vehicle right down to the color and PRICE! It was painless and I have a vehicle the surpasses my expectations. Thank you Ryan and all the folks at Ramsey Infiniti!

Candace Lewis

Aug 16, 2016

My experience was excellent!! I love my new vehicle.Ryan went above and beyond for me. Theres know doubt I will be purchasing here again in the future.Great job!!

sarigapillai

Aug 15, 2016

I came looking for a certified pre-owned car and Ryan Warner made the search effortless and easy. He was there to answer all my questions (and I had a ton) and took the time to make sure I completely understood everything Infiniti had to offer. I am so happy I decided to go with Ramsey Infiniti and I am definitely happy with my purchase and service.

Adrianna

Aug 14, 2016

I walked into Ramsey Infiniti to start to car buying/leasing process. I was unsure which route I wanted to go and unsure on if I wanted an SUV or a sedan. This is my second infiniti so I knew I had options in New Jersey on where to purchase a car. Upon walking in, Ryan made the process extremely easy and relaxed. He was extremely knowledgeable and answered my 36 questions in detail and with a smile. He recommended I test drive multiple options so I could get a better idea of what I like and was very conversational, professional, and happy during these drives. I needed time to think things over and Ryan provided me more than enough information, support, and time to make an educated and proper decision for myself. When it came time to purchase and pickup my new Q50, Ryan went above and beyond to save me time and explain everything. I wanted things explained to me before I signed and he took the time I expect from a closing. I could not recommended him enough. He'll change the way you view car buying.

Q50fan

Aug 13, 2016

My salesman was Michael. He was very nice and took the time to explain my many options and what different cars they had. I would definetly go back and deal with Michael again. You won't regret it.

EsteeLauder11

Aug 9, 2016

Matthew Moskal , our sales representative was phenomenal. He gave us a no nonsense price over the phone, with some slight adjustments, and really was genuine as to what our needs were. Mathew Moskal was attentive in regard to call backs and in getting us the answers to our questions . Also , the finance guy, Ty, was helpful in explaining the financial part of it without any pressure to buy anything additional .Overall a great experience and look forward to seeing these guys again in 3 years when our lease is up.

admdrvr82

Jul 20, 2016

Leased a QX60 over the weekend, dealt with Ryan and Anthony in sales, as well as Ty in Finance. Overall easy and pleasant experience. Everyone was friendly, nice showroom, very professional and courteous staff. Will definitely be recommending Ramsey Infiniti to friends and family.

Infiniti SUV

Jul 15, 2016

Dominick was very helpful and professional with the entire process of purchasing of our new car. He was patient and made the process easy. If looking for a new Infiniti, visit Ramsey Infiniti and ask for Dominick.

Infiniti guy

Jul 14, 2016

Had an awesome experience. Willie is the best. Luxury car, luxury dealership, luxury experience from beginning to end. Khalid, Anthony, Willie is a true professional, Khalid is great, Anthony is awesome.Would never buy a car anywhere else.

Garyaaron

Jul 11, 2016

One star is too many for the service department in this dealership... TERRIBLE TERRIBLE associates here. Brought my car in for recalls and they took my insurance then told me that they don't loan to anyone under 25... When I called the week before, she told me that I had to wait to come in because there weren't loaners available until the next week. So I made an appointment for the next week to get my recalls serviced in order to get this loaner car JUST to find out that I can't have one... MIND YOU I've gotten 3 loaner cars before from other dealerships. Three SEPARATE dealerships. Ray Catena, Pepe, Fette... Bottom line, they'll let you test drive a car so that they can profit off of you buying said car but when you need it serviced, you have to sit around and wait for it. This is my fourth Infiniti and every time I go to Ramsey they give me problems. Awful awful place. Avoid at all costs.

omgitsbjc

Jul 6, 2016

Never got to service my car here because I am 23 and I needed a loaner, apparently you have to be 25 to get a loaner at this dealership, which is totally inconvenient. Also they need a better customer service, Christine in the service department needs an attitude adjustment. I will be taking my business to the much friendlier Pepe Infiniti.

Shorty 12

Jun 27, 2016

I gave the high rating because of Matthew Moskal and Ty Caldwell. They were both very helpful and appreciative of my business. They made the process enjoyable.

Infiniti qx60

Jun 10, 2016

We had a wonderful experience at Ramsey Infiniti I strongly recommend it to many customers staff were very friendly and professional, I hope they continue their amazing service.

DNapolitano

Jun 3, 2016

An overall great buying experience. Danny took the time to answer our questions, fill us in on the car's features and made us feel at ease. The manager was also very helpful and we felt that we were being dealt with in a very straightforward manner. There were no shenanigans or anything to cause this to be anything less than a five star experience.And the entire process took much less time than we had anticipated. Thank you!

Jdonde

Jun 2, 2016

Great experience. Everyone was personable, knowledgeable, accessible and helpful. Great sales team and environment. Seamless transition from old to new lease. I would highly recommend this dealership.

JSoriano7588

Jun 2, 2016

I highly recommend Ramsey Infiniti. Their customer service and sales team are very helpful and understanding. They aren't pushy they do their very best to meet your needs and get you into the vehicle of your choice. My experience was very smooth and fast.

MordyKos

Jun 2, 2016

My husband Mordy and I had a very pleasant experience with Ramsey Infinity. The Sales Representative Matthew Moskal was outstanding, friendly, and super helpful in guiding us by making the perfect choice of Leasing a New Infinity QX60. We are very happy with the car, love the drive and all the features that it comes with.

Carguy

Jun 1, 2016

Sales person was knowledgeable and thorough, however, when it came time to honoring the terms of what would be included with the purchase of the used vehicle all of a sudden the bait and switch appeared. When will certain dealerships realize that it is not in their best interest to deal with customers in this manner? Also, it was documented on the service inspection report that a new battery was installed, however, since the battery was dead three weeks later obviously this was not the case. When I spoke to the service manager and called him on it he continued to state that a new battery was installed. Really? How difficult is it to be honest with customers?

FrankG321

Jun 1, 2016

It was a great pleasure working with Matthew; he's a true professional and understood my specific needs, budget limitations and comfort level. This was the second car I leased with him and the experience was perfect.

Hadas1

Jun 1, 2016

As a repeat customer of Ramsey Infinity I would like to voice my utmost satisfaction in dealing with Ramsey dealership close to 10 years. I had just purchased a new car and the whole experience was delightful thank to my salesperson Matthew Moskal, who was terrific to work with and has made the whole procedure a delight. I have also to express my thanks to the Sales dept. especially to Edwin Cruz who has been taking care of me for sevaral years and is a true professional and a delight to work with.

Tahoe1023

Jun 1, 2016

The experience I had at this dealership, was like no other. Matt Moskal made everything so simple and fast. He made feel very comfortable in my decision.

Albie Sternberg

May 28, 2016

My wife and I were referred to Ramsey Infiniti by a close relative. I have never driven an Infiniti and never envisioned myself in one before... I left the dealership today with two QX50s. Driving home I was smiling ear to ear and could see through my rear view mirror that my wife looked like she had just won the lottery behind the wheel so I knew we had made the right decision. From the moment we walked in the showroom this morning we were treated like family. We met Ralph Keller and Ryan Warren. Both are total professionals and handled the entire transaction flawlessly. Ralph explained every option to us and always kept our budget in mind. He helped tailor the car to our needs and his expertise saved us a lot of time and money. It's exceedingly rare in any industry to walk into a store of any kind and be waited on hand and foot and treated like YOU are the only customer that ever mattered! I am more than happy to strongly urge anyone to visit Ramsey Infiniti in Ramsey, NJ. Ask for Ralph if you want to leave happy.

albiesternberg

May 28, 2016

My wife and I were referred to Ramsey Infiniti by a close relative. I have never driven an Infiniti and never envisioned myself in one before...I left the dealership today with two QX50s. Driving home I was smiling ear to ear and could see through my rear view mirror that my wife looked like she had just won the lottery behind the wheel so I knew we had made the right decision.From the moment we walked in the showroom this morning we were treated like family. We met Ralph Keller and Ryan Warren. Both are total professionals and handled the entire transaction flawlessly.Ralph explained every option to us and always kept our budget in mind. He helped tailor the car to our needs and his expertise saved us a lot of time and money. It's exceedingly rare in any industry to walk into a store of any kind and be waited on hand and foot and treated like YOU are the only customer that ever mattered!I am more than happy to strongly urge anyone to visit Ramsey Infiniti in Ramsey, NJ. Ask for Ralph if you want to leave happy.

Jessicad

May 24, 2016

Dominick went above and beyond to make my car buying experience as painless as possible. From start to finish he was extremely helpful, knowledgeable, and personable. He patiently helped me through the entire process and was attentive to my needs. I highly recommend Dominick to anyone who is looking to buy or lease a car from Ramsey Infiniti.

NEWCARMIKE

May 23, 2016

Danny granada was a great salesman took his time to show me the differences on the new Qx60 and also figured out what options were most important to me. I Also had a trade in which they helped me get top dollar for the whole experience was great they did what they can to make a deal work and most importantly made my wife happy! I would recommend ramsey infiniti to anybody looking to get a new vehicle make sure you ask for Danny g!

ETorre

May 22, 2016

My husband and I picked up our new car yesterday and i cannot express enough just how pleased we are with our entire experience. What a pleasure it was to work with Anthony Delvecchio and Willy Ryksen. Top notch professional and personable people. If you want a comfortable car buying experience without any hassle, I absolutely recommend them.

Pete

May 22, 2016

Always ask for Ralph Keller and Matt Moskal in Sales and Francisco in Service! These professionals are all about providing an outstanding experience.

benji12

May 22, 2016

I WAS LOOKING FOR A QX70 JOE.WAS EXCELLENT HE GOT ME INTO A QX70 SPORT LOVE THIS CAR. IF YOU GO TO RAMSEY INFINITI ASK FOR Joe

brenner95

May 22, 2016

Picked up my new QX60 about a week ago and once again was delighted by the entire experience at Ramsey Infiniti. Folks like Ralph Keller and Matt Moskal make the process effortless, enjoyable and fun. Top notch professionals - both of them - and they are there to get you the best possible deal. Truly personal and professional service!

ETorre

May 22, 2016

My husband and I picked up our new car yesterday and i cannot express enough just how pleased we are with our entire experience. What a pleasure it was to work with Anthony Delvecchio and Willy Ryksen. Top notch professional and personable people. If you want a comfortable car buying experience without any hassle, I absolutely recommend them.

wng

May 21, 2016

Called about a CPO Q50 and was pass to Matthew Moskal, could not have been luckier. He was a pleasure to work with, no nonsense and we got the deal done. Matt is knowledgeable, professional and around great guy.Make sure you ask for Matthew Moskal!! Thanks, William

Smgk34

May 20, 2016

I was immediately greeted by my salesperson Zack Alhamwandi. Zack is a soft spoken, professional, eager to answer all my questions and not a pushy car salesman. I would definitely recommend him to friends and family.I dropped in with no appointment to check out the QX50 not expecting to walk out with one that day.I must say this is my second car from Ramsey Infinite and I am sure it will not be my last. Top notch service all around from Zack, to Mike from finance and to the nicest Manager I ever met Mr. Salem. Thank you!

Rtafaro76

May 19, 2016

Sales staff is very helpful they answer all my question and I was able to get the model that I wanted for the price also my salemen Matt moskal made the experience of buying are Infiniti drama free .. I would buy another Infiniti from Ramsey Infiniti again .. Thank you Rocco Tafaro

NJHUNK23

May 18, 2016

I was looking at three brands Lexus, BMW and Infiniti. Infiniti was the last place I went to. When I walked in I was greeted by Willy. He was by far the most knowledgeable salesman I don't with for the day. As for the product, I did like Infiniti the best. All there was to do was to discuss the numbers. I told Willy where I needed to be and he brought out his manager Anthony Delvechio. Anthony definitely was a pleasure to work with. He made the negotiating process quite simple. They were able to do The number I was looking at. I took my new vehicle home that day. I was in and out in about three hours. I also got a follow-up call from Willy the next day to see if I had any questions and how I was enjoying the car. They definitely found a lifetime customer!!

Add7alex3656

May 16, 2016

Had a great experience at Ramsey Infiniti! I came in on saturday to look for a car for my wife. It was busy but one of the salesman talked to me right the way. I end up buying a car and I was able to drive it home already on Monday morning. My wife loves the car and i'm thinking to get myself one too. My salesman was Zack, recomend him to deal with.

Doug25

May 15, 2016

I was greeted by Jason when I walked into the dealership. He showed me the Q50 and was extremely knowledgable about the vehicle. After the test drive we sat down and discussed what I was looking for. The lease numbers were within the range I was looking to pay. They had a huge selection of colors. I picked up my new car 2 days later. Jason spent all the time I needed at delivery. I highly recommend Jason and Ramsey Infiniti to anyone looking for a new car.

mikekaadan

May 14, 2016

I came into lease a 2016 q50. Anthony D and Willy R were so helpful in helping me find the right car I wanted and an hour later I had it! most awesome experience. I would definitely be coming back for sure!! Thanks guys for everything, will be seeing you soon!

Py from MA

May 14, 2016

Chris Kim did a great job taking care of us. We purchased a certified pre owned vehicle and he did great service and great follow up on a few things we had asked for. We drove in from MA.

Anna Mehnert

May 13, 2016

From when I walked in the door at Ramsey Infinity. I Felt Welcomed , From the Sales manager Anthony Delvecchio to the General Sales manager Kahlid Salem,, They put me into a Beautiful New Infinity. The same day as smoothly as can be. Made sure I was happy , comfortable , and felt safe.with all the Special features my New Infinity had to offer. Called me a few hours later to make sure I was Happy and Home Safely. Wonderful Dealership second to None.

C Hill

May 13, 2016

Highly recommend Ramsey Infinity. I had the most pleasant experience buying a car. The staff went above and beyond my expectations. Buying a car is no longer a headache! Thank you so very much for your professional and courteous staff. I will definitely be back and will also spread the word!

Dan

May 13, 2016

We could not be happier. The car is great. But the experience at the dealership was second to none. NO annoying sales people. NO annoying managers. Just nice, knowledgeable people that you want to do business with . Our sales guy Willy is the best. He knows his stuff and is one of the most likable sales guys that I have ever dealt with. And Anthony the sales manager is a pro. Truly nothing bad to say about Ramsey Infiniti

Diego995

May 13, 2016

I was so surprised how I wasnt being rushed or pressured to buy a car. I appreciate there honesty and how hard they work to make sure you are comfortable and happy with your new car. If the car and price doesn't make sense for you Anthony will point you in the right direction and that's what I mean about honesty that you will not get at just any dealership. I have recommended all my friends and family members and everyone has come back to me thanking me for introducing them to Anthony and Willy! As long as they are there I will continue to stop by and see what new car they can get me into next! I felt like I was home or at a family members house very comfortable and humbeling experience. Thanks

philgood

May 13, 2016

Ramsey Infiniti was great. I had no hassle with the dealership. These guys took care of everything. It was a very smooth and easy experience. Thanks again to Chris Kim and everyone at Ramsey Infiniti.

RH1986

May 11, 2016

Matthew Moskal was great in helping me pick out a new Infiniti. At first I was interested in financing a used car, however Matthew showed me a bunch of other options I was not aware about. He worked with me to pick out the car that best fit my needs. In the end, I got a brand new Q50 and was extremely happy.

susan

May 11, 2016

This is my 5th Lease from Ramsey Infiniti and the reason is simple,the service is the best,I leased my first Infiniti 10 years ago there,I met Willy Rijksen and we became friends,He always takes very good care of the Mrs and my son and myselve we have 3 Infiniti"s in the household,The service he gives us is just the best ,He follows up calls us on our birthdays,We call Ramsey home.

Flem68

May 10, 2016

This is my second Infiniti from the Ramsey Dealership. My first Infiniti was from another dealer. No comparison! Matt Moskal was very helpful as were the other members of the team. Thanks for making this such an easy car purchasing experience!

CarEnthusiast

May 9, 2016

Sales experience with Chris Kim was great! I am now a Ramsey Infiniti customer for life! The experience was great from test driving to financing, I would recommend this dealership if you are thinking about an Infiniti.

Christa

May 9, 2016

Matt Moskal was extremely professional, upfront and didn't waste my time. It was a pleasure to work with him. He went out of his way to ultimately find me the car that I wanted. Great experience!

gman65

May 9, 2016

Ryan Warner was a pleasure to deal with. He was very professional and knowledgeable. I also had the pleasure of dealing with Ralph. Keep up the good work at Ramsey Infinity!

jalkc222

May 9, 2016

From the moment I called till the time I pulled away, everything went so smoothly. I have bought several new and pre- owned cars from all makes and dealerships, and this was by far the smoothest transaction. We didn't waste each other's time, we got to a deal, pick up was seamless and as described, highly recommend. And Zack is outstanding, a gentleman in a business that doesn't have a great reputation.

tallman

May 9, 2016

Michale Lafayette and the rest of the team were a pleasure to work with. I will definitely come back when I'm ready to purchase my next car.

badboy

May 5, 2016

Mark was the most professional manager that I have ever had the pleasure to work with in my car buying history. He gave me all the numbers upfront without smoke and mirrors. I appreciated that he treated me with respect. What I like about this dealership, is that all the salesmen work as a team to make the customer the number one priority.

Happy

May 3, 2016

My highest compliments to one of your managers, Mark Hirschberg. He was introduced to us just as we were leaving in a dispute over price and he saved the day!! He was clear, concise, and easily paved the way to the sale. He did this in a light hearted and charming manor that won our confidence and trust. We love our new car and Ramsey Infiniti. Thanks Mark, your the best!!!

thomas2477

May 3, 2016

the most painless experience car shopping ever! Jason was great! I was in and out with everything completed so painlessly. Jason was a true professional and i am happy with how he helped me out.

cecejhelo927

Apr 26, 2016

My purchase experience from this dealer was great. I've even referred tons of people to this dealership because I thought they were honest but when taking my vehicle for service I realized that not everyone there is. I took my vehicle yesterday for an oil and filter change. I gave them my car without locking my glove compartment because I didn't think they would go through it. After I get my car back I go into my glove compartment and noticed that something was stolen from me. I know 100% that it was there prior to me giving them my car...and it was gone! I called to file a complaint because I felt so VIOLATED that they would even go through my stuff to find what they took. I get a call back from James and he pretty much told me that he asked the people who took care of my service and they stated they didn't take it. And there was really no way for him to replace what was taken because it was a very rare case. At the end of the day, it doesn't matter if what they took was a piece of a half eaten cookie or a penny, THE POINT IS THAT SOMEONE TOOK IT. Regardless of how big or small, IT WAS STOLEN (taken without my permission) and because of this I am telling you to LOCK UP YOUR GLOVE COMPARTMENT when taking your car for service. I for one will NEVER refer people to this dealership AGAIN. Honesty is so important to me...and I would never subject my family, friends and clients through something like this...because there is no worst feeling than the feeling of having your privacy breeched. Hope they enjoy what they took from me. I know a few of the workers there will.

Hoboken6th

Apr 26, 2016

After visiting two other Infiniti dealerships in the area and receiving sub-par service, dealing with Infinity Ramsey was a breath of fresh air - I can confidently say we will be lifelong customers. Dominick, Anthony and the rest of the team provided us with outstanding customer service and I wouldn't hesitate to recommend them to family and friends.

DepositNJ

Apr 22, 2016

This is the second time i have received horrible sales experiences at this dealership. This time the salesperson, Chris Kim, whom i contacted first by email was just not interested in selling me a car. After several emails, I made an appointment to see the car and negotiate a price. When i showed up, he took down my information and told me the its going to be much more than what i'm willing to pay. He didn't even give me an exact quote. They also gave me a low ball figure for my trade-in and said to try to come back next month! As we were talking, Chris was interrupted by a potential customer and seemed more interested to get rid of me and move onto her. unbelievable. Chris did visit their manager's office to present an offer, but they were not interested in negotiating.Two days later i visited a closer Infiniti dealer (Englewood, NJ) and was presented with a totally professional salesperson and we easily negotiated a monthly payment that was over $100 less per month than that vague quote that Ramsey Infiniti provided.

bellaaa2995

Apr 21, 2016

This was by far the most amazing, experience i have encountered by Dominick Posillipo he took his time with me and helped me above and beyond from start to finish even though i was very indecisive he was very patient with me through it all and i greatly appreciate everything Dominick me and my husband are very happy with how things turned out and love our car you are truly a blessing thank you so much for everything we will defiantly be recommending you to our friends and family. I absolutely 100% recommend this dealership, but to most defiantly ask for Dominick im sure all the other sales men are just as good but i would highly recommend Dominick thank you so much again (;

deeman

Apr 19, 2016

So I came here about 2 months ago and I rated this dealer as outstanding, but I was very disappointed when I went to a different dealer and came to find out the price of car was a rip off and I had to chase people to fix a crack windshield that came with the car. I shouldn't have received the car any way. PLEASE READ YOUR PAPER WORK BEFORE SIGNING. I got charge 350 for cleaning the car. Wow this is crazy.With this bitterness I went to a different dealer. Poor service..

ChrisR0517

Apr 17, 2016

My experience at Ramsey Infiniti was very good. I went to test drive a QX50 and ended leasing the vehicle. The salesman that I worked with, Julio Cabrera, was very personable and not too brazen or brash.

Bussi

Apr 15, 2016

This dealership was excellent. The sales people were AMAZING!!!! Jay, Danny, Zach, are only some of the names that were great very personable very helpful and deffiently number one in customer service

Monsinor

Apr 13, 2016

I will be a repeat customer and will recommend anyone I know to purchase from Ramsey Infiniti for their next car purchase, see Matt...

q508214

Mar 30, 2016

My experience with Ramsey Infiniti was by far the best experience I have had while purchasing a car. I walked in and was greeted by Matthew Moskal who was not only knowledgable about infinity but was very personable. He didn't come off as a "car salesman", more like a friend I would talk to about cars. After discussing the car, he offered to have me test drive the car and even during the test drive, there was no pressure into selling me the car. Here is the best part. After signing off on the car, Matthew was a man of his word and did not attempt to change the terms of the agreement which I appreciate the most because I have run into this a number of times, which takes the joy out of purchasing and leaves a bad taste in your mouth. I appreciate Matthew's professionalism and honesty during this entire process and not only will I be back but will also recommend him to friends and colleagues.Thanks Matt!

Hildaz

Mar 25, 2016

It was fast and courteous service I highly recommend dealing with Zack who is straight forward patient and easy to deal with. Way to go Ramsey Infiniti

Mortaxguy

Mar 23, 2016

I always get stressed out when needing to purchase a Car, so need I say I expected to deal with Stress. When I walked in to Ramsey Infiniti, I was introduced Ed Tow. Within a few minutes Ed had made feel Relaxed . I felt he was really listening to me, not just trying to sell me and moving on to the next sale. He asked me what was important to me in my new vehicle and took the time to hear me out. Needles to say my Experience at Ramsey Infiniti was very pleasurable . I highly recommend Ed Tow and Ramsey Infiniti. So if you are looking for a car and want to keep it simple , now you know where to go.

bsmith1890

Mar 22, 2016

Great experience, knowledgeable employees. Did not feel pushed into a sale and were very helpful with helping me pick out the Infiniti I was looking for.

JJYNY

Mar 21, 2016

Recently I bought a 2015 Q50. Our sales associate Dominick was extremely helpful in helping us choose a car and providing us with a great deal. He took the time to show us everything we needed to know and worked very hard to make our experience quick and easy. Overall, the dealership is a pleasure to work with. I highly recommend Ramsey Infiniti to friends and family.

Schantzie240

Mar 21, 2016

Willy and team did a great job and made us feel at home when buying our new car. We will definitely be back! We live approx. 100 miles from the dealership and found the perfect car for our family online and from day 1 everyone took care of us as if they have known us for years. From the initial discussions with Mark, to the main dealings with Willy and the team that prepared the car for pickup, to the final finance discussions with Michale, everything went very smoothly and they all made us feel like we aren't just another sale.

ldbadvataol.com

Mar 20, 2016

I was contacted by Mark Hirschberg and I was blown away by his openness, honesty and straight forward way of explaining things. He made my experience fun and took away the "smoke and mirrors" that always make me feel there was a hidden agenda by other dealers. Mark earned my complete confidence and I plan on recommending him to my friends and family. He's a real asset to his company and he went above and beyond to make my visit an informative and pleasant one. Great job, Mark. Thank you.

Luis.p1685atgmail.com

Mar 19, 2016

Walking into the dealership I had already had my mind set on another car, but thought I would stop in just to take a look and weigh my options. I was greeted and helped by a sales man named Dominick. Car shopping is something I've always found extremely stressful, but he made my visit and experience a great one and most importantly stress free! He was extremely patient and took the time to show me different cars, explain different makes and models and their features and even do test drives. He was on a mission to get me everything I was looking for in a car and more and still remain within my budget! I ended up leaving that day with an Infiniti, and being extremely happy that I had made the decision I did. Dominick was a terrific sales man, and person and I would recommend anyone I know looking to purchase or lease a car to your dealership! And I can't forget about Mike in finance, he was very nice and made my experience stress free and seem so easy! Overall I had a wonderful experience and would recommend your dealership to anyone!

Denise

Mar 18, 2016

My experience was fun, educating and most of all exciting, but more importantly, I felt safe and respected. As a single woman, I felt very comfortable with all of my questions and most importantly, the bottom line was a fair and very comprehensive number. I would recommend Ed and Mark and the whole staff at Ramsey to my own mom!! Thanks guys!! I'll stop in for a cappacino soon!!

Fatdad221

Mar 16, 2016

I used to associate car buying right up there with death and taxes and root canal surgery - painful, yet necessary. That is until I purchased my 2016 Infiniti QX50 from Ed Tow and Mark Hirschberg at Ramsey Infiniti on Route 17 in Ramsey, NJ. First, I met Ed, who welcomed my wife and me to the dealership with a firm handshake and a beverage choice of bottled water or cappuccino. Ed wanted to find out what type of vehicle we were interested in and arrange for a test drive. Once we selected a vehicle and finished our drive, we were then introduced to Mark. My first reaction was that OK, here we go with the good cop/bad cop routine, and this is where get brow beat into arguing and haggling and eventually walking out of the dealership frustrated without making a purchase. Boy was I wrong! Ed and Mark both played good cop/good cop and spoke TO us instead of AT us accessing our vehicle needs at a price that we wanted to pay. My wife and I left the dealership in a pleasant mood with an incredible vehicle at a very satisfactory price - a win-win situation for everyone! This may be our first Infiniti, but I have a feeling it wont be our last.

Mont

Mar 14, 2016

Matt and the entire Ramsey Infiniti team was professional and extremely easy to deal with. We test drove the vehicle on our first visit and were provided with the eopportunity to obtain as much information as we needed. Initial follow up was appropriate but not pushy. We ultimately arrived at a fair price easily and our purchase experience was exceptional. This is our 4th vehicle purchased from the Ramsey Auto Group and would not hesitate to purchase from Matt again.

BigTimmy

Mar 9, 2016

Joseph Bassil did just what he said he could do! and had me in and out with no hassles in less than 45 minutes, thank you.

Breana1485

Mar 8, 2016

My recent experience at this dealership was an overall pleasant and efficient experience. Matthew Moskal helped me find the car I wanted. He was very helpful and informative.

khawlahasan

Mar 7, 2016

I would like to say that Sale's man Zack al hamawandi and manager Khalid Salem were very helpful, kind, patient and very professional. I have been leasing from Ramsey infiniti for many years and always dealt with Mr. Salem. Thank you Khawla Hasan

AndreinaJay0714

Mar 5, 2016

Decided to take my mom here after a horrible experience at Rockland Nissan. Jason made it such a pleasure, quick and easy. They are very honest and were extremely patient even after asking a million questions. Will def return ! Thanks so much Jason, you're the best. My mom loves her truck and I love it too! Thanks a million!

Kelli866

Feb 25, 2016

I always go to Ramsey Infiniti best Infiniti dealer! Their Very honest and they work with your needs . Quick and easy! No issues at all! You tell them what you want and they will have it ready for you. Best car purchase experience you'll have.

anttec11

Feb 22, 2016

Just purchased my third Infiniti from Ramsey Infiniti. Sale Consultant - Mark Hirschberg and Ed Tow are top-notch! They are personal, no back and forth haggling, and make car purchasing so simple! From a dealership standpoint (sales, the managers, the facility, the services department), they wrote the book on how a customer should interact with purchasing and services.Anthony from Rockland County

Anthony from Rockland County

Feb 20, 2016

Just purchased my third Infiniti from Ramsey Infiniti. Sale Consultant - Mark Hirschberg and Ed Tow are top-notch! They are personal, no back and forth haggling, and make car purchasing so simple! From a dealership standpoint (sales, the managers, the facility, the services department), they wrote the book on how a customer should interact with purchasing and services. Anthony from Rockland County

MYKEL

Feb 5, 2016

I recently purchased a certified M37 from Ramsey Infiniti, let me start off by saying I visited a few other dealers before I got to Ramsey and they by far had the best selection to choose from. After visiting other dealers and seeing the shape of there "Certified Vehicles" I was pleasantly surprised to see how nice Ramsey's certified cars were. The Pre-Owned Manager definitely takes pride in the vehicles on his lot. When I arrived I met with Willy who was very nice and knowledgeable, since I knew what I was looking for he showed me a few M37's and didn't pressure me at all. After we agreed on a price I met with Mike in finance who made me feel comfortable about the whole financing process, as this was my first car purchase and I have heard horror stories. He definitely knew what he was talking about when it came to the different warranty options. Over all the process was a very pleasant one and didn't take nearly as long as I thought it would, if you want an Infiniti make sure to check out Ramsey and ask for Willy.

Mykel12

Feb 4, 2016

I recently purchased a certified M37 from Ramsey Infiniti, let me start off by saying I visited a few other dealers before I got to Ramsey and they by far had the best selection to choose from. After visiting other dealers and seeing the shape of there "Certified Vehicles" I was pleasantly surprised to see how nice Ramsey's certified cars were. The Pre-Owned Manager definitely takes pride in the vehicles on his lot. When I arrived I met with Willy who was very nice and knowledgeable, since I knew what I was looking for he showed me a few M37's and didn't pressure me at all. After we agreed on a price I met with Mike in finance who made me feel comfortable about the whole financing process, as this was my first car purchase and I have heard horror stories. He definitely knew what he was talking about when it came to the different warranty options. Over all the process was a very pleasant one and didn't take nearly as long as I thought it would, if you want an Infiniti make sure to check out Ramsey and ask for Willy.

Cece

Feb 3, 2016

Very happy with my sales rep Jose Diaz. He found a way to give me the price I was looking for and he even beat my expectations. When other Infinity dealers kept telling me their offer was final, Jose really listened to me and tried to execute all the discounts possible for me walk out happy. I really appreciate the time he put into my case and for going above and beyond on such short notice. I would recommend this dealership if you are shopping for an Infinity. They are friendly and knowledgeable and truly go above and beyond to put a smile on your face! Thank you guys :)

cecejhelo927

Feb 3, 2016

Very happy with my sales rep Jose Diaz. He found a way to give me the price I was looking for and he even beat my expectations. When other Infinity dealers kept telling me their offer was final, Jose really listened to me and tried to execute all the discounts possible for me walk out happy. I really appreciate the time he put into my case and for going above and beyond on such short notice. I would recommend this dealership if you are shopping for an Infinity. They are friendly and knowledgeable and truly go above and beyond to put a smile on your face! Thank you guys :)

Bob from Jersey

Jan 30, 2016

I have leased many cars and for the first time in over 15 years I decided to choose another make and model to replace my 5th consecutive Lexus. I looked at several dealers and the last stop was by far the best. My time at Ramsey Infiniti was pressure free and relaxing. Following a 'long' test drive, Jason Kaplan and I spent some time reviewing my needs and reached a leasing deal fairly quickly. Jason was clear, concise, a great listener and provided stellar customer service. The same can be said with the other Infiniti staff I encountered that day. When the time came to pick up my car, Jason picked me up at the dealership at which I was returning my previous car. My Q50 was ready as promised and Jason took the time to explain all the many facets of my new car. After that I spent some time with Enrique and was on my way in no time. I cannot adequately express my gratitude to Jason who was as professional as they come and made my Infiniti experience second to none. I look to recommend Ramsey Infiniti and Jason to many.

lim 413

Jan 28, 2016

Zack is a great sales man he went over everything about the car functions clearly before and after test driving the car . Finance manager greeted me before purchasing and explaind the financing on my new QX80 . nice facility and managers Will definitly recommend Ramsey infiniti to my other friends who need a car.

jsteiner77

Jan 27, 2016

Great experience at Ramsey Infiniti. Staff was knowledgable and helpful about my decision, and took the time to walk me through all my questions. Thanks Mark Hirschberg and Matt Moskal for the time. Jeff

Linda Mounir

Jan 23, 2016

management and staff are very nice,made me feel good ,took care of me and my daughter ,,, we bought two cars in the same day,went in to look,Khalid and Anthony were pleasure to deal with,leased a new car for my self,and certified 2014 Q50 for my daughter,I could not be happier

Debbie12

Jan 23, 2016

I came in looking for a small SUV. Jason showed me the QX50 and immediately fell in love with it. We took a test drive and I knew I had to have the car. Jason was very professional and went over the car with me in great detail. He gave me a very fair deal on the car. At delivery we went over everything and left feeling very comfortable. I would highly recommend Jason and Ramsey Infiniti. They are a true exception to the stereotypes you here about car salespeople and dealerships.

Doulamomma

Jan 22, 2016

Buying/leasing/Trading cars is usually one of life's most unpleasant experiences, but not so with our recent transaction with #RamseyInfinity. We worked with Joe Bassil & Mark Hirshberg and their service was impeccable. The deal was fair, straightforward, fast and transparent. Highly recommend these particular gentlemen and this dealership. And we love our new car!

brimcg6

Jan 18, 2016

Great service, informative, no nonsense. Highly recommend this dealership. Especially Willy, the salesman, and Enrique the financier. I am very happy with my choice of the Q40.

LynnK

Jan 18, 2016

I must say that Jose Diaz helped to make my car purchase a very pleasant experience. I really appreciated how helpful, sincere and patient he was. Enrique made the final purchase a smooth experience and I would not hesitate to use Ramsey Infinity.

G37X owner

Jan 17, 2016

I recently purchased a certified 2012 Infiniti G37X coupe and I could not be happier. Jose is a gentleman and very professional. He made me feel comfortable and my buying decision more confident with his extensive knowledge of the car and all that Ramsey Infiniti offers before, during and after the sale. I live close to the dealership and Jose picked me up at my residence the day I picked up the car, which made things much easier and showed me that he goes the extra mile to make his customers happy. He explained every detail of the car and how it operates and also all of the services that the dealership provides. I would highly recommend Jose to anyone looking for a stress free, professional buying experience.

Marty83

Jan 16, 2016

My sales & leasing consultant's name was Ryan. Right away Ryan made me feel at ease and did not pressure me at all. The showroom was really nice and they had free coffee. I was introduced to a manager and a gentleman from the finance department came over to introduce himself. Everyone made me feel very comfortable and they all seemed very genuine and honest. We were able to come to an agreeable monthly payment for a 2015 Q50 fairly quickly, and the process of picking up my car was a good experience as well. I spent a few minutes with Enrique in the finance office to finish up the final paperwork and Ryan was very thorough when going over the details of the car. Overall a very positive experience.

Melissa75

Jan 15, 2016

I needed a SUV that could seat 7. When I walked into the dealership I was greeted by Jason. He was very polite and after talking for a little he showed me the QX60. He went over the vehicle with me and offered me a test drive. After driving the vehicle we discussed in more detail what options and colors where important to me. Jason made me feel very comfortable. He came back with payments that I feltwere fair based on the research I had done. After talking for a little bit more we were able to reach an agreement. I came back the next day to pick up my new car. Jason spent all the time I needed to understand how to use everything in the car and offered to go over anything I still didn't understand when I came to get my license plates. Next I met Mike the Finance Manager. He went over all the paperwork with me and made sure I understood everything. Before I left Jason introduced me to the service department. This was the best car buying experience I have ever had. I would highly recommend Jason and Ramsey Infiniti to anyone.

Penelope23

Jan 15, 2016

it was the easiest car purchase I have ever had. Everyone on the staff was so helpful during my purchase of my new q50. The showroom was beautiful and clean. I will continue to come Ramsey Infiniti for my future cars.

Paul

Jan 14, 2016

Great atmosphere, pleasant environment. Matt Moskul did a great job to make the whole buying experience easy and convenient. Not just getting me to a price I needed to buy, but working thru all aspects of the buying process so smoothly too. I would recommend Ramsey Infinity to all looking for a new car these days.

sophia17

Jan 13, 2016

Jose Diaz was my salesman at Ramsey Infinity he is knowledgeable professional .made leasing a pleasurable experience The entire Salesforce was so friendly and welcoming great car great people Jose is the man!!!!!

Christine M.

Jan 12, 2016

Just purchased a new QX60 from Ramsey Infiniti and had a great overall experience! No hard sell, a fair price for my trade and they came very close to meeting my lease price. I feel that I got a very good deal and was treated very professionally. Joe Bassil took great care of me and explained what was happening every step of the way. My vehicle was delivered quickly and Joe took the time to go over all options. I will definitely recommend this dealer to my friend and family.

landvan

Jan 12, 2016

As we all know buying a car is always thought as a very stressful experience. Just stepping into a Showroom gets me stressed out. When you get the nerve to actually go into a Showroom, you just don't know what to expect. Well stress no more! Me and my wife walked into to Ramsey Infiniti after doing our research and knowing what vehicle we wanted. I was introduced to my Salesman Ed Tow and instead of doing all of the talking, he listened to what we were looking for.We went for a test Drive and knew we had found our car. All along Ed made us feel at ease and did not pressure us to make a decision. When it came time to negotiate the deal he and the Sales Manager Anthony Del Vecchio were straight forward. Needless to say we walked in looking for a Deal and came out of it much better off than we ever thought possible. Now we drive a Luxury car for the same price as a regular Brand. I never give reviews, but I had to do this one. So let it be known that there is integrity and a friend at Ramsey Infiniti.

Florinsm

Jan 9, 2016

I've purchased two used vehicles from Ramsey Infiniti and on both occasions I have been satisfied with my purchase. The service is fantastic and is process has been painless. I had the pleasure of working with Danny G., Jay, Mike L., they were all courteous and professional. From the start the process was enjoyable and stress-free. Every step was explained, every question was answered and they were able to work with my budget. I don't see myself shopping for a car elsewhere. Great service!

willyk002

Jan 9, 2016

Jose Diaz' service was exceptional. He was very professional and helpful and answered all of our questions throughout the process. Jose displayed a knowledge of Infiniti's products and services that was second to none!

genesisb

Jan 5, 2016

Absolutely LOVE this dealership! Upon walking in the door the staff was very welcoming. My salesman Danny Granada was kind patient polite and very informative, he answered all of my question without hesitation and took his time explaining every detail and feature of the car I was interested in. As if I weren't already convinced enough I also met the manager Khalid Salem and he really sealed the deal such a great guy. I would choose this dealership 100 times over all of the other dealerships I have been to, they honestly exceeded my expectations. Not to mention I LOVE LOVE LOVE my car!!!! Thank you guys for being so Great!!!

JS

Jan 5, 2016

After searching for a couple of months throughout the Tri-State area, we ended up purchasing a pre-owned car from Ramsey Infinity. Of all of the dealerships we have been to, this was one of the tops in terms of professionalism and how comfortable we felt with the whole experience. We were able to make a decision without pressure and Joe, Jay, and Enrique were all professional and reasonable throughout this experience.We called in advance, as we were driving from Jersey City, to ensure the car was still available. We spoke with Joe. When we arrived, Joe was busy with another customer but one of the leaders saw we were waiting and asked Jay, one of the managers, to help us get started by going to get the car out and getting the other information needed for our test drive so that we wouldn't have to wait (much appreciated, as I am very pregnant!). We wanted to buy the car but also wanted it inspected by a third-party mechanic first. There was absolutely no resistance to this (counter to other dealers we had visited), and they sent an employee (Kevin, I think) along with us while we got the pre-purchase inspection. It passed with no issues as made us feel comfortable buying the car.Until this point, our search had encountered dealers who couldn't find the keys to a car, dead batteries in the cars we wanted to drive, sales people who told us they would charge us $1k more if we didn't finance, and a bunch of other examples of poor customer experience. Ramsey Infiniti seems to be well run and we liked the general attitude of the sales staff we worked with. We would definitely consider purchasing from them again.

Rosie2143

Jan 5, 2016

I have never had such an enjoyable, stress-free car buying experience. Matt and Mike helped me every step of the way! Couldn't have asked for better service. Highly Recommend!

Q50

Jan 2, 2016

After having many vehicles and coming from many dealerships like BMW or Mercedes Benz, Infinity of Ramsey, was a smooth and pleasant experience. Both Mark and Zack, were very friendly guys and made you feel welcome. The experience with the whole transaction went very quick, with no pressures at all. They gave me over value for my trade in, which was generous in my eyes, and generated the sale for me. Knowledgeable guys and fair. The car is awesome! For the price they give, you can't even get a Honda! They'll have my business when this lease is up!

2015 Q70

Dec 21, 2015

From the second I called I felt that I made the right choice. Tatiana answered all of my questions; thoroughly and immediately. The knew everything about the programs, functions and features of the car. She was so amazing that I thought she was a sales manager, being that she gave me an unbelievable deal over the phone. To my surprise she is BDC representative. Upon arrival, we were greeted by Tatiana, who then brought danny Granada to walk me through the features and test test drive the car. His product knowledge is impeccable and his patience and professionalism is unmatched in this business. I revealed that my credit was shot due to a recent divorce, so Danny wanted be be transparent and rightfully felt the best course of action was to bring in his finance manager. Enrique Lariano fought long and hard to deliver me the same unbeatable price on my new Q70. I couldn't be happier with my car and truly recommend Ramsey Infiniti and specifically Tatiana, Danny and Enrique

MichiG

Dec 21, 2015

Steven went above and beyond my expectations! He really worked hard to get me an amazing deal and I am leaving the dealer with my dream car! Made me feel very comfortable and confident with my new Q50 and I would recommend him to anyone! He is well informed and answered all my questions without a doubt. He is an honest and sincere salesman and made me my lease return so easy and hassle free! My experience at Infiniti and the ambience made me very happy and reassuring that I made the best decision! Thank you so much Steve!

Mk5215

Dec 21, 2015

Helpful and understanding. Willing to work with you to get exactly what you're looking for. Easy going environment with no pressure. Absolutely outstanding and hassle free!

Nicole1025

Dec 21, 2015

Willy was so great! He made the process quick and easy. I love my new car and will always go back to Ramsey Infinti! Thanks, Willy!!

Kikstheman

Dec 19, 2015

Ramsey Infiniti service department is awesome! I've never gone through such a fun and easy process. The people are kind, knowledgable, and super understanding with my time schedule. Loners are available all the time and Edwin the service advisor is exceptional. I recommend using him. He is outstanding. Anything you need he's the right man to go to.

thomasbang02

Dec 17, 2015

After purchasing my first Infiniti (QX60) earlier this year, my thought to go back to the same dealership and to the same dealer was a no-brainer when my family was in need of a second car for the family.Steven Hong is a very well informed and well equipped sales person who will fight with his management to get you what you want at the price you want (at a reasonable price of course). But the fact that he wouldn't take no for an answer from his management, truly shows how dedicated he is in his consumers needs. Our situation was a bit complex as we were trading in our old vehicle which still consisted of a pay off balance, but Steven worked with us, explained every bit of detail and put us in a brand new 2015 Q50, and we couldn't be more pleased with this car. I would recommend this dealership, and Steven Hong to my family and friends. In fact, I have already boasted about him and our experience at this dealership, and now some of my family members have already contacted him in potentially purchasing a vehicle from Steven.Thank you again Steven, we are now an ALL Infiniti family, and it's all thanks to you and your services.

Yorkies4Me

Dec 10, 2015

I visited Ramsey Infiniti on Saturday December 5th and was greeted by Steven Hong. I immediately knew that I was in for a good experience. By way of background, I have leased 3 Infinitis from Ramsey Infiniti and was there to lease a 4th car. Long story short, I left a happy customer. Summary- I sat down with Steven and we immediately discussed my needs in a car, our love for the current Infiniti models as well as the treasured ones from the past (G35 and G37). I was specifically looking to lease a Q50 and Steven went over the options available and narrowed down which package would be best for me based on my needs in a car. At no time did I feel pressured to purchase something I didnt need and in the end I purchased the Q50 with the premium package. Negotiating a deal was relatively stress free, painless and fast. As a salesperson, Steven was genuine in his caring for me as a buyer and ensuring that I had a good experience, he was very polished/ well put together and professional in appearance, and he was confident and knowledgeable. My recommendation is if you are planning on buying from Ramsey Infiniti, while all of their staff members are exceptional from the front desk to the service area, to management, Steven is the way to go as far as sales are concerned. When you make your appointment to purchase your next Infiniti, please ask for Steven Hong. Ive been dealing with Ramsey Infiniti since 2005 and I will continue to in the future. Excellent experience and its the people that make this dealership outstanding. The cars are amazing. The people are just as amazing. Thank you Steven. Best Regards,Heather Lambert

Juan50

Dec 6, 2015

I would like to start off by saying that as soon as I walked into RamseyInfiniti I thought to myself this could be it. The organization and professionalism conducted by this staff was impeccable. I was greeted immediately by a nice lady at the entrance who looked my name up in the system and locked me in.Jose who was the rep that took care of me made this the best car purchasing experience. It was hassle free,stress free and easy. Jose made this transaction smooth by exercising outstanding customer service and listening to our requests.Enrique who was the financial manager working with Jose was also a pleasure to work with. Jose and Enrique are great indispensable assets to your company. I did not once feel like I was being hustled or taken advantage of , they both explained everything thoroughly and answered all our questions.I will refer anyone interested in a infiniti to this dealership. I would also tell them to ask for Jose or Enrique. Thanks RamseyInfiniti for having an eye for talent and thank these workers for putting smiles into your customers faces. They deserve the recognition.

Lisa joy

Nov 28, 2015

Steve Hong was amazing - he was patient and thorough and was able to answer all my questions. Coming into the dealership as a woman i am always anxious about how the experience will be. Steve hong made me feel comfortable and secure in my decision ... Great experience overall. Thank you !

Joe s

Nov 22, 2015

Steven Hong handled everything quickly efficiently and accurately. I would recommend Steven Hong to all my friends and family Walked in tfezafternoon abd drove my new car out by 5 pm. Now that's service!!

helene58

Nov 20, 2015

We purchased a QX60 from Jason Kaplan who made it very easy. This is the second car we purchased from him. We would recommend him very highly. We got our car the next day!

Degelmann1680

Nov 16, 2015

most of my experiences with car dealerships have been poor ones. When I walked into Infiniti of Ramsey I expected the same but as soon as I walked in I found out that wasn't the case. The people working in Ramsey were all very nice and helpful . It made buying a car a very enjoyable experience

avalos1146

Nov 11, 2015

had a pleasant experience with matt. not knowing wheather i qualitified or not he made me feel special and was there for me from start to finish.

katenoh

Nov 9, 2015

We bought a Preowned Infiniti from Ramsey Infiniti through Steven Hong about a month ago.He made our purchase process very easy and hassle free. Steven Hong helped us from picking up the right vehicle and through out the whole buying process.We are very happy that we had a chance to do business with Steven Hong. I recommend him for anybody that is interested in buying a car. Thank you Steven Hong.

jpspada

Nov 6, 2015

My best experience leasing a car. Ive been leasing cars for over 20 years and I have never had an easier process. Right from the beginning, Mark and Willy made it enjoyable and relaxing. No BS, no playing games with numbers, I asked for a monthly price and they had no problem meeting it. This is my new dealership for personal and business opportunities. Grade: A+

Ron

Nov 1, 2015

Khalid Matthew and Enrique were all excellent and very professional to deal with. The entire experience at Ramsey Infiniti was the "BEST". My wife and I thoroughly enjoyed the whole experience.

Bidge

Oct 27, 2015

Was looking to lease possibly buy a preowned or used car for our 2nd car. Went to Ramsey Infiniti to discuss our needs and budget. Mark took us through the financials clearly and thoroughly then passed us over to Zack (aka Shorty) for a test drive. Fast forward 4 hours later, I am driving away in a new 2016 for less money than what we had originally anticipated. There were no surprises, no upsell, just the facts coupled with incredible customer service. Great experience, honest and genuinely interested in making the customer happy. Would highly recommend. Thanks for the experience gentlemenChris

Eiad.S

Oct 27, 2015

I live in Staten Island and drove up to Ramsey Infiniti to do business with them and bypassed local area Infiniti dealers. The staff was A+. I plan on doing more business with this dealer.

Savino,cathy123

Oct 20, 2015

My experience was exceptional. Steven Wong helped me pick out the perfect car and made the leasing process easier than I've ever experienced at any other dealership. I had to pick up my puppy and they actually finished all paperwork Steven Wong came to pick me up at my house, I went over and signed the paperwork and drove home 20 minutes later in my beautiful new Q50.

Jorge nunez

Oct 13, 2015

Very irresponsible when it comes to customer service, I bought qx56 2012 and they tried to cover with advertising sticker a small hole on the rear bumper while the said it was a certified car and also a weird noise on the engine, I didn't notice until I took the car for the first wash. to fix it, I been calling since I bought about 5 months and they always using different excuse and times keep passing.

Math1doc

Oct 10, 2015

Can't say enough about the professionalism of Steven Hong and Enrique liranzo. They made the experience very easy. Great job. Will come back again

Lynly

Oct 7, 2015

I had a great experience purchasing my vehicle at Ramsey Infiniti. The staff is very helpful and friendly. They are willing to work with your budget and help you find the whichever you are looking for. Sitting with the finance department they helped explain all the details of the financing option.

MJ

Oct 7, 2015

I went to Ramsey Infiniti to buy a precertified used car after visiting 2 other dealerships. I didn't purchase the vehicle from the other two dealerships because we couldn't agree upon a price and quite frankly the salesmen were not motivated to sell. I met Joe Bassil at Ramsey Infiniti. Joe was pleasant, patient, and a pleasure to do business with. He didn't waste my time- we talked numbers and were able to come to an agreeable price. I took home the car I wanted at a price that I was happy with. Go see Joe if you don't want to deal with pushy salespeople that want to waste your entire day with pricing games.The financing part of the experience was a breeze. Michael Lafayette handled the paperwork and it went quickly and smoothly. He was friendly and did a great job explaining all the paperwork I was signing. Infiniti was offering an excellent financing deal at that time on pre-certified cars- I might as well be financing the car for free.The only minor negative experience I had with the Ramsey Infiniti dealership is the quality of the detailing. They said the detailing charge for a used car is non negotiable and in my opinion quite overpriced for the quality of the service. The "detailing" done the the dealership should really be called a car wash. Other than that minor detail, I am quite satisfied with the overall purchase experience at Ramsey Infiniti and would not hesitate to go back and buy another car from Joe (either used or brand new). Thanks for your help.

Pvrj10

Oct 3, 2015

Buying the car through infinity was easy. Which is definetly not the case when buying a car. Steve Hong was great as our sales person in every facet along the way. He is the major reason we are in this car today. Mark was great and informative when I emailed for information. No hassle. Did everything through email. Enrique helped with the finances. Will definetly be a return customer.

Melys619

Sep 29, 2015

Steven Hong is very professional, he made me feel like I knew him forever. He has excellent customer service and was the easier car deal I ever experienced. I will recommend him to all my friends and family :)

Jackie08

Sep 20, 2015

Steven Hong is the man to go to. He was very helpful and patient throughout the process. Buying a car for the first time is not an easy thing to do but Steven Hong made sure to make it as simple as possible.

fkim228

Sep 17, 2015

Matthew Moskal is extremely personable, and his no-pressure attitude is what really made us feel comfortable at this dealership. He really worked with us to get a great deal on the car we wanted, and we couldn't be happier! This was really the best experience we've had in dealing with any dealership in the past 20 years. I would definitely recommend him to all of my family and friends.

SUV guru

Sep 17, 2015

Steven Hong provided an excellent new car buying experience. He is very knowledgeable, accommodating and simply goes above and beyond. One simple example - he provided a ride for me to a local restaurant so that I could eat lunch before wrapping up the sale. I would recommend customers ask for Steven Hong.

totalbliss2015

Sep 15, 2015

I have always wanted an Infiniti, and it was my first experience getting a lease car as well as an Infiniti. Steven Hong was very helpful in helping me to pick out the right car and making this experience a great one. He was friendly, and felt like a friend more than a salesperson. He was all smiles when explaining details of cars as well as answering any question that I had. Steven Hong was great, and I would recommend him to anyone who is interested in purchasing or leasing an Infiniti.

benji12

Sep 13, 2015

I had the greatest experience buying a car for the first time. Infiniti was my first choice and Ramsey Infiniti was excellent.Joe Bassil was my salesman. Everything we discussed prior to me coming was what I got leaving. He kept his word, and was very knowledgeable of the product. If you want to buy an Infiniti go to Ramsey and ask for the Joe he's great

Mcernands

Sep 12, 2015

I was very happy with my salesman Stephen and the dealership. I expecially enjoyed working with Anthony. He has a warm way dealing with customers. He made me feel comfortable. Anthony is the best manager of any dealship I have dealt with in the past. I would highly recommend purchasing a car from this dealership. I can't wait to come back in 38 months to purchase my next one from them.

bjtaussie

Sep 10, 2015

I inquired in the morning if they still had the car I'd seen online. They did, so I drove the 90 minutes it would take to get there. No bait and switch which was great! Willy Ryksen was very courteous and patient answering my many questions. I didn't feel rushed and pressured into making a decision. Since it was a holiday weekend I couldn't take my car immediately, but they had it ready on time the next day. I would recommend Willy and Ramsey Infiniti for any car purchase whether new or used.

Vigs

Sep 10, 2015

Steve Hong was a pleasure to deal with. He was straight forward about the deal. He made us feel comfortable with the deal we were getting.

RBQX60

Sep 9, 2015

Jason Kaplan our salesman was very courteous and helpful. He went out of his way for us. He is one of the most helpful salesmen I have dealt with purchasing a new car. Khalid Salam was very helpful in putting my deal together. It was a pleasure dealing with Ramsey Infiniti and I highly recommend them.

QX60

Sep 8, 2015

I did not search INFINIT dealer. He explianed to infiniti model in detail and always smiled to my family. I am so lucky to meet Steven. If he is not my sales person, I will not buy a new car. Anyway, I strongly recommend him for buyer who need a new car or used car etc. Thanks you for your kindness !

Shannoneoconnor

Sep 6, 2015

Steven Hong was a pleasure to work with! He made the car shopping experience so easy and smooth. This is my first Infiniti and I absolutely love it. Steven made us feel like family. He and the staff of Ramsey Infiniti were all so welcoming and helpful. Go see Steven Hong at Ramsey Infiniti today for your next car!!

New infiniti owner

Sep 2, 2015

I recently leased a new Infiniti from Ramsey Infiniti through Steven Hong. It is my first Infiniti and I love my new car! But, more importantly, Steven Hong made my purchase so easy and stress free!! The whole time I was there, we hardly even talked about car. For the first time in car dealership, I actually felt like I was talking to a friend, not a sales person.The whole process was easy and stress free. If anybody is in the market for a car, do yourself a favor and go look for Steven Hong!!

micids

Sep 1, 2015

My sales consultant Mahdi was extremely helpful. He made my buying experience pain free and really enjoyable. He was very knowledgeable and I love my new Q50!

sclifford2001

Sep 1, 2015

My sales associate was Steven Hong. This is my 6th Infiniti from Ramsey Infiniti and my second from Steven Hong. Each time, the process gets easier and easier. The team and Ramsey Infiniti is very easy to work with, they are friendly, and they are accommodating, not to mention they have great vehicles. Steven helped me out with all the pricing, the paperwork, and delivery of the vehicle and it was a very easy, painless process. So go see Steven Hong and get yourself an Infiniti...

ray1969

Aug 14, 2015

The relationship began about 4 months ago. Although I did not purchase my vehicle from this dealership, Mr. Steven Hong accepted my lease return without pressuring me into getting into another lease that same day. After a long conversation, with had nothing to do with purchasing a vehicle, he simply gave me his card and politely told me to give him a call when I was ready. Ever since then, we had numerous conversations, but there was never any pressure to immediately purchase a vehicle. This is the main reason why I drove Englewood to purchase a vehicle from Ramsey Infiniti.

saaad

Aug 14, 2015

Jason was extremely friendly, very knowledgeable and made the process of purchasing our certified preowned infiniti easy. He setup our insurance and thoroughly showed us how to set up our blue tooth, maps,etc. He was very patient with our insurance agent and with us. Very detail oriented and very professional.Stacy& anthony

Joserrivera03

Aug 10, 2015

Buying a vehicle is a big decision. Steven hong made my experience better then what I expected. He is a professional and most important respectful to what I was looking for. I recommend him to anyone wanting to lease or buy a vehicle at Ramsey infiniti. Thank you Steven Hong for making my visit great and unforgettable.

Giajo

Aug 3, 2015

I had the pleasure of car shopping in Ramsey Infiniti with the help of Dominick Posillipo. He answered all of my questions. He was very knowledgeable and he was very curtious of my needs and wishes. Not only do I recommend Ramsey Infiniti, I do suggest Dominick Possillipo as your guy!

Susan123

Aug 1, 2015

One of the best service experiences I have had! From the second I pull in and hand over the keys, I was greeted courteously and professionally. I have had my car services here for four years and I always feel like a VIP! Thank you April and Ed!!

fay4653

Jul 22, 2015

I have been leasing cars for the last 20 years and it is always a unpleasend experians,But this time at Ramsey Infiniti it was fun yes fun,When I walk in the Showroom I was greated by a young lady she called a sales person and I met a older gentelman by the name off Willy and he was so helpfull and pleasanthe made this so must fun that I signed in 30 min came back the next day for delivery,thank you Willem and Ramsey this yes was fun.

Kishanfernando

Jul 20, 2015

The salesman Steve Hong was really friendly an did a good job in helping me purshase the car I wanted. He didn't rush me in purchasing my car cause he understands that it is a big purchase an he wanted to make sure I made the right decision with my purchase . I put a deposit over the phone with him an trusted him to hold the car until I got to the dealer. I drove all the way from Connecticut to purchase my new car. I thank Steve for his good customer service.Enrique the finance manger did a good job an helped me out with a good interest rate an a good deal on the extended warranty.I was disappointed with the inspection performed of my car from Ramsey Infiniti. After I picked up my purchase G37x . I had to bring it back to the dealer cause the front rotors weren't resurfaced an the car was causing a steering vibration as I braked when the car was driven out of the dealer. I had to bring the car back to them all the way from Connecticut. I wasn't too happy cause the dealer should take care of everything after the inspection. This tells me they didn't do a proper inspection.Edwin at service took care of issue as soon as I addressed the problem with the car. He provided excellent customer service.I wish that Ramsey Infiniti dealer had provided some complementary ammedities for my aggravation of driving an 1 hour and half back an fourth 6 times total for giving them my business after the poor inspection on my car. First two times to go up an purchase the car. The second two times to go get the car and third two times of going back to get the breaks resurfaced.

Amyanne0209

Jul 16, 2015

Excellent dealer! They had the best prices for the pre owned certified vehicles. We had the pleasure of Willy to help us out through the whole process. Within a weekend I was driving away in my g37 x. I couldnt thank Will enough for all his hard work!

cNoteZzz

Jul 14, 2015

Priced out a GREAT deal online for a new QX60, Steven Hong got back to me the next day honoring the price without any haggle and even included some extra accessories without charge. Pick up was a breeze as Steven had everything in order and lined up ready to go. Hopefully the service dept will be just as good... will post a review after I take advantage of the free 1st yr maintenance Ramsey offers!!

Timmmo510

Jul 14, 2015

Excellent. I was in and out in less than 5 hours driving new car home. Fastest sale ever. Steven was excellent. Plus, he's an ex Marine! Can't get better than that! He got us in a new G50 so fast it was amazing!

3000GT

Jul 13, 2015

This is my 3rd car from Ramsey Infinity and I have to say I have worked with just about every dealership in Bergen and Passaic county through my previous job of 11 years and none of them provide this level of service and low prices. I was looking for a white 2015 q60s manual transmission which is rare and they were able to not only get it but offer me a price the 1st time that 7 other dealerships couldn't come close to, then they lowered the monthly payment $65 MORE A MONTH. Not only that I had a car with 9 A month lease left that they took back and paid off. I was good to go and Anthony actually called me back after I said I was on my way to pick up car and he said he lowered the price another $10/month Never Had that happen before. Khalid Has been apart of all 3 of my purchases and has made sure every time that it was seamless. He is always friendly, up front and honest and always goes the extra mile to ensure our satisfaction and obviously it shows that is the tone he sets for others. Anthony, Jason, Cimone, Enrique, down to getting the loaner car was the smoothest, friendliest, and enjoyable experience I have ever had and is why I recommend and continue to go back. If you are dreading the car buying experience this is your place to go. They are not pushy, they don't attack you like a vulture when you step on the lot, they are up front and very fair. From my experience this level of service continues after the purchase as well. Ramsey Infinity Setting the BAR!!! Take note competition....

Mike

Jul 13, 2015

Walk in to Infiniti was introduced to Steven Hong he openly spoke about every vehicle and pointed to the exact car that will fit my needs. Very curtious and patient as he walked thru the various different options and features, with my endless amount of questions. Steve and I test drove two different Q50 models and help me settle on an easy decision without the pressure or hassle.

wcho

Jul 13, 2015

Steven Hong was extremely helpful in getting me into my new Infiniti without any pain you typically get from a car dealership. The whole negotiation process (excluding the test drive) took me less than 20 minutes, which is amazing considering that I got an awesome deal. Would highly recommend working with Steven Hong. He will make sure that you are well taken care of.

dr.a.e.

Jul 9, 2015

We came in to check out Infiniti leases and left with a car that day. Steven Hong worked with us, and we appreciated his no-nonsense approach. The experience was pleasant, and we were very happy with the deal we got. Steven Hong is someone we would go back to to purchase/lease a car. He was friendly and professional, and we really felt like he was working with us to get the best deal possible. Anthony Delvecchio was a pleasure to work with as well. Loving my new Infiniti. Couldn't be happier!

cargirl

Jul 6, 2015

I had a great experience at Ramsey Infinity. Dominick was very knowledgeable about all the products and information regarding the car. He was also very patient and professional, making the whole process go smooth. I will definitely be recommending him to my friends and family!

Forbes826

Jun 27, 2015

We were there to test drive 2014 QX60. That was an experience in itself. That was fully detalied upon our arrival. Car drove smooth, like new. No haggling, got a fair price for our trade too. Steven Hong was our salesman, he was excellent. Helped us set up the vehicle after the purchase was completed. We will return to Ramsey for our future Infiniti purchases. We will also ask for Steven Hong because he is a gentleman and professional. Thanks again Steven for making my drama a reality.

Ric.S

Jun 24, 2015

I had to take a moment to compliment the team at Ramsi Infiniti. Steven Hong, my salesman was extremely helpful throughout the process. I was introduced to Ramsi via TRUECar.com and was elated with the service provided from Steven Hong and Mark Hirschberg. They were a pleasure to work with!

wshaukat

Jun 15, 2015

Simply put, Steven was great at explaining everything and coming down straight to the point and was honest throughout the entire process. In just one visit they were able to offer a better deal than other local Infiniti dealerships and I walked out with a new car in under 2 hours. Steven took care of everything and all of the paperwork process was VERY QUICK surprisingly. If you go to Ramsey, be sure to ask for Steven Hong! This guy is AWESOME!

wshaukat

Jun 15, 2015

Simply put, Steven was great at explaining everything and coming down straight to the point and was honest throughout the entire process. In just one visit they were able to offer a better deal than other local Infiniti dealerships and I walked out with a new car in under 2 hours. Steven took care of everything and all of the paperwork process was VERY QUICK surprisingly. If you go to Ramsey, be sure to ask for Steven Hong! This guy is AWESOME!

LuxuryBuyer

Jun 8, 2015

I walked into the dealership looking for a dealer I had worked with the last time to lease my Q50. He was no longer employed at the dealership. I was introduced to Alex. He was knowledge able about the leases for QX60 and financing. Alex did not pressure or make comments like this wont last or push the sale. He was very reasonable and understood what I was looking for. He confirmed with me what I was looking for. Got the numbers for the finance options I requested and even let me leave the dealership to return at a later date. The deal did not change and Alex was not calling me everyday to ask if there was any movement on the deal. It was very pleasant and professional experience. I would recommend Alex to anyone looking for an honest, no pressure sales man for getting your next car.

dwosilverdragon

Jun 8, 2015

I walked into the dealership looking for a dealer I had worked with the last time to lease my Q50. He was no longer employed at the dealership. I was introduced to Alex. He was knowledge able about the leases for QX60 and financing. Alex did not pressure or make comments like this wont last or push the sale. He was very reasonable and understood what I was looking for. He confirmed with me what I was looking for. Got the numbers for the finance options I requested and even let me leave the dealership to return at a later date. The deal did not change and Alex was not calling me everyday to ask if there was any movement on the deal. It was very pleasant and professional experience. I would recommend Alex to anyone looking for an honest, no pressure sales man for getting your next car.

CraigcWilliamsjr7

Jun 6, 2015

Preplanned a visit with Steven Hong and to my surprise he was awaiting my arrival. No waiting or anything. Greeted promptly upon entering we discussed my needs and wants in a car. I still wasn't 100% percent on which model to get but Steven was helpful with his responses and remarks on every question i had. Really knowledgable guy. Wasn't any haggling or hidden motives or shadiness. A straight forward dealership with a straight forward salesmen. Not once did he urge and force himself on us to make a rushed decision. Decided on a q50 and we sat to discuss options and price point. Still a very patient person. Ended being declined by several banks for some reason even thought i had several pre approved offers. Left a deposit and to my surprise Steven was very patient the ENTIRE week it took for me to get everything situated and approved. Came in a week later to sign and pick up the car. Honestly the best part of this experience was that Steven and the entire staff did everything with a smile on their face. Which isnt a big deal to some but to me it is. They are genuinely interested in getting you into the car that best fits you. I would personally recommend Steven Hong to any interested in Infiniti experienced or not. Thank you again!

K3ston

May 27, 2015

Buying my first car was a horrible experience and was not looking forward to buying my second car. I was trading in my lease(Nissan maxima) which I had 7 months left on my contract. I wanted a Q50s but a lot of the dealships I called didn't want to work with me until I called Ramsey infiniti dealership. My sales person was Steven Hong and he made it possible for me to get into Q50s when other dealships offered me impossible prices. Steven Hong customer service was execellent and he made buying a car a fun experience rather than stereotypical buying a new car experience people normal have. I strongly recommend buying a car at this dealship with Steven Hong. ????

nancy1223

May 27, 2015

I have been leasing Nissan Maximas for 20 years and thought it was time for a change. Luckily, I was introduced to Steven Hong at Ramsey Infiniti. Steven Hong sat with me and was so knowledgeable about the two cars I was considering that it did not take long for me to make my decision. I leased the Q40 and could not be happier. If you are considering buying or leasing an Infiniti, please go to Ramsey and request Steven Hong to help you. He will make you comfortable, answer any question you may have and take all the time you might need while making this most important decision. Thank you, once again, Steven Hong and Ramsey Infiniti for putting me into my dream car!

victoriawilliamson

May 26, 2015

My sales rep Steven Hong was excellent. He was very easy to talk to and he wasn't very pushy like some salesman can be. I would recommend this dealership and Steven Hong to anyone. I was so comfortable with Steven that I bought the car within minutes of speaking to him.

Al L.

May 24, 2015

My new Q40 is the fourth Infiniti I have leased from Ramsey Infiniti. I keep on coming back not only because Infiniti makes a great car, but for the service after the sale. Matt was my salesman for the last two Infinitis I have leased. He is honest and works very hard to service the customer after the sale. The sales manager, Anthony is always a pleasure to work with and I always feel like I got a great deal. Also, the service people, especially Eddie and the service manager, James, are the best I have encountered.

jay2424

May 14, 2015

Staff was very helpful and friendly Steven Hong did a great job helping me find the perfect vehicle for me it was the best car buying experience I've had thanks Steven Hong

Veneno

May 10, 2015

My salesperson was Mr. Steven Hong.My experience with Mr Hong was the best I've had with any auto salesperson. Beginning with narrowing down the right vehicle for me, he was very knowledgeable of the vehicles and understood what vehicle realistically fit my wants and needs. He also guided me with my purchase online to make the overall transaction at the dealership alot more smooth and faster. As a courtesy, he even arranged to pick me up from a meeting point so that I wont need to pay for my transportation to the dealership. Overall, the dealership staff were friendly and pressure free with any offers.If you are in the market for a new or used vehicle, I would recomend you contact Mr. Steven Hong and see for yourself.

Lisa

May 9, 2015

I recently purchased a used vehicle from Ramsey Infiniti. The whole experience was wonderful. My salesman was Matt Moskal and he was so helpful and accommodating. He answered all of my questions and made the purchase (and test drive) so pleasant!

Muha

May 7, 2015

Willam was a pleasure to work with ,so was Khalid Great customer serviceVery friendly n accommodative Took care of our needs n concerns Customer oriented

sclifford2001

Apr 30, 2015

This is my 4th or 5th vehicle from Ramsey Infiniti, and my second sales person. The sales experience at Ramsey Infiniti is easy, pressure-free, honest, up-front and a truly stress free experience. They are very easy to work with and talk to and make the sales experience comfortable. They are straight-forward and honest and do not hide anything. What they tell you is what they will deliver on, over and over again I've had this experience. Recently, my sales person Stephen Hong and Khalid Salem closed my deal. He understood my needs, timeframe, etc. and was able to deliver for me. Very easy, quick and painless transaction. Thanks again Ramsey Infiniti and Stephen Hong.

Sid105

Apr 30, 2015

Steven Hong made my car buying experience stress free. Steven Hong is extremely knowledgeable and focused on meeting all customer needs. Steven was patient, thorough and answered all my questions. I plan on returning with me daughter in one month to purchase another car with the support of Steven Hong

joel137

Apr 29, 2015

Steven Hong was my sales person at Ramsey Infiniti. He did am excellent job at making sure i got a really great car which fit my needs. I was able to contact him and receive a response immediately which helped out with the entire sales process. I'd without a doubt make another purchase from Steven Hong if i ever need another Infiniti. Great guy and not a classic pushy salesman. Job well done.

Ejohnson

Apr 21, 2015

I recently purchased a Q70 and my salesman Mahdi was very helpful. The whole process was very seamless and only took about an hour and a half. Khalid the sales manager gave me a good price on my trade in and Mike in finance was great he explained everything to me and made sure I understood all the numbers. Left feeling like they really cared about my experience

BRaymond

Apr 20, 2015

I've been car shopping for a while and the first place I should've gone to was Ramsey Infiniti. Jay, Dominick, and Enrique helped me get into the car I wanted and spent a great deal of time making sure I got it. They did their jobs thoroughly and made sure to keep me updated on everything. Overall I've had an great experience working with them. I'd definitely refer them to anyone and plan on going back their again at some point.

Ejohnson

Apr 20, 2015

I recently purchased a new Q70 from Mahdi and I have to say it was a great experience. To be honest I didn't think I was going to buy the car that day but Khalid the sales manager helped me out with my trade in and we were able to come to a deal. Mike in finance was great he explained everything and made the process very easy, definitely put me at ease.

Danmangto

Apr 16, 2015

My 2nd time purchasing a certified pre owned Infiniti. Experience went well. Only issues were a dent in the side of the car that the salesman and I both noticed on my test drive. Steven said the dealer wouldnt fix it. I went to Khalid who took care of the issue perfectly. Khalid is the best manager I have ever dealt with at an auto dealership. Very outstanding customer service. Jay Dichio was bery good as well.

John Murray MG

Apr 16, 2015

Dealt with Alex Malke purchasing a certified pre-owned vehicle. Upon purchasing the vehicle there was a small scratch on the hood. The service department took care of it within a couple days. They gave me a loaner Infiniti while the work was being done with no charge. Pleasant experience through and through.

Thatguy422

Apr 14, 2015

Went into Ramsey infiniti to look at a car and the customer service was so good and complete i ended up purchasing the car then and there. My sales person was Steven Hong. Steven made the process very easy and pleasant, things went smooth as well as quick as possible. Steven was very honest about all concerns i had and also gave me good feedback. I would recommend this dealer to anyone.

Thatguy422

Apr 14, 2015

Went in the dealership to look at a car but the customer service was so great and complete that I ended up purchasing the car then and there. Everyone here was helpful as well as available for questions and concerns.

lookiesh

Apr 13, 2015

When my husband and I got there, we were looking for Korean salesman since my husband is not fluent in English. Steven Hong who is Korean-American and excellent bilingual, consistently delivers great deals and excellent customer service. The dealership as a whole has a very good team with a different professional there to make sure you leave happy, from sales to finance to teaching us about our new QX60, and following up to make sure we're happy after. I highly recommend Steven Hong & the dealership.

Karen

Apr 2, 2015

I went to Ramsey Infiniti very skeptical. When I entered everyone was so nice. Dominick Posillipo then came over a greeted me with a big smile. He was extremely accommadating and knowledgeable. I was very impressed. Everyone there made this experience an absolute pleasure. They really gave me the vip treatment! I will gladly and enthusiastically refer Dominick and this dealership to anyone.Thank you Ramsey Infiniti

william18

Apr 2, 2015

The title say it all. Dealer and sale person was very helpful.And they are straight to the point and not try to pressure you.

SS

Mar 30, 2015

I just got a new 2015 infiniti Q50. My sales man was steven hong and he helped me a lot throughout the whole process. Now I am very satisfied with my new ride!! Thank you steven hong! And ramsey infiniti!!

thomasbang02

Mar 25, 2015

After shopping around and visiting multiple dealerships for the 2015 QX60 FWD Premium package, Ramsey Infiniti was the only dealership that was willing to hear my demands. Others pretty much gave us the "You don't like it, there's the door" feeling and was not impressed at all with the attitude given. Assuming Ramsey Infiniti wouldn't be any different, I went in with my guards high up, as I was also in the area visiting other dealers. I went in with the "What the xxxx" attitude, and when greeted by our sales rep, I told him "This is what I want or we don't have a deal". To my very surprise, not only did he meet my needs, but surpassed my expectations when he presented to me with what he can\would do for me with the "Premium Plus" package (as we were initially shopping for the Premium package). To keep a long story short, today my family and I will be driving in the 2015 QX60 AWD Premium Plus package for the next couple of years, and we're more than satisfied with our decision. Thank you Ramsey Infiniti for not showing us the door, but rather being attentative to our needs and demands. Thank you!!

anonymous

Mar 19, 2015

I had the best car buying and service experience at Ramsey Infiniti. Willy was wonderful to work with - extremely nice and so helpful. He really made us feel like we were dealing with a friend when we were shopping there. When I had to bring my car in for service, they made it super easy and convenient for me - April and the entire service department were great, and so accommodating!

ar61186

Mar 19, 2015

I had the best car buying and service experience at Ramsey Infiniti. Willy was wonderful to work with - extremely nice and so helpful. He really made us feel like we were dealing with a friend when we were shopping there. When I had to bring my car in for service, they made it super easy and convenient for me - April and the entire service department were great, and so accommodating!

George W

Mar 18, 2015

This is the place to bring your Infiniti for repairs. I've been to others and haven't gotten the same professional treatment as I have here. My car out of warranty but still bring it back since they are honest with me.

Chuck

Mar 17, 2015

Top notch service department at this dealership. My Infiniti is just out of warranty and I was scared of what tune-up would cost me but was very pleasantly surprised that it wasn't much more than local guys quote. These guys use factory parts and certified techs too.

Claire

Mar 16, 2015

I thought bringing my Infiniti to dealer after warranty ended would cost me big. I was surprised how reasonable the price for tune-up was and service was great.

mminadeo

Mar 11, 2015

I recently went back to Ramsey Infiniti to get a new car, as my previous lease was ending. It took only a few minutes to remind me why I always go back there. Ralph Keller is my salesperson, and he could not be more helpful. He always finds me the car I want, and I always know he is looking out for my best interests. Same situation when dealing with Mike in finance. He went right to work for me to get my deal confirmed and the paperwork process could not have been smoother. I remember when shooing for a car used to be a hassle. Not anymore. Thanks to the staff at Ramsey Infiniti, it's an absolute pleasure. Two days later, my car was waiting for me, looking pristine, and I could not wait to get in and drive it home. Ralph went through everything with me, and since then has consistently followed up to make sure I'm happy with the car. The service dept here is also fantastic, and can't do enough to help you. This dealership truly breaks the mold in every way. I can't recommend them enough. Go there and see for yourself!

PeterH

Mar 9, 2015

One of my most "un-fun" things to do is to go car shopping. Having said this, I want to congratulate and thank the entire sales team at Ramsey Infinity (201-327-5100), most especially my client advisor, Steven Hong, for providing me with the professional and friendly service I received this past week! They made it a pleasurable experience for me. If you are looking to buy a car, new or used, do yourself a favor and ask for Steven Hong when you call, as he went out of his way to ensure that the car I selected was the right one for me. He is respectful and courteous, was never pushy throughout the entire sales process, and was just the nicest person to deal with. Note: During the sales process, I learned that Steven had served our country with honor as a U.S. Marine in Iraq and Japan. It was my privilege to have met him as a result of buying this car. I am so happy with my new 2013 G37x. I call it "new," as it certified pre-owned by Infinity, and had only 8300 miles on the odometer, barely broken in! :) I specifically searched out Ramsey Infinity based on the strong recommendation of a close friend who has been driving Infinity for years. He had assured me that I would really like dealing with the sales team (which I did), and further assured me that the post-sales service they provide will also impress me. I am very much looking forward to dealing with Ramsey Infinity in the future.

Pete Hadeler

Mar 9, 2015

One of my most "un-fun" things to do is to go car shopping. Having said this, I want to congratulate and thank the entire sales team at Ramsey Infinity (201-327-5100), most especially my client advisor, Steven Hong, for providing me with the professional and friendly service I received this past week! They made it a pleasurable experience for me. If you are looking to buy a car, new or used, do yourself a favor and ask for Steven Hong when you call, as he went out of his way to ensure that the car I selected was the right one for me. He is respectful and courteous, was never pushy throughout the entire sales process, and was just the nicest person to deal with. Note: During the sales process, I learned that Steven had served our country abroad with honor as a U.S. Marine in Iraq and Japan. It was my privilege to have met him as a result of buying this car.I am so happy with my new 2013 G37x. I call it "new," as it certified pre-owned by Infinity, and had only 8300 miles on the odometer, barely broken in! :)I specifically searched out Ramsey Infinity based on the strong recommendation of a close friend who has been driving Infinity for years. He had assured me that I would really like dealing with the sales team (which I did), and further assured me that the post-sales service they provide will also impress me. I am very much looking forward to dealing with Ramsey Infinity in the future.

LovelyT

Mar 8, 2015

My experiences at Ramsey Infiniti was over all great everyone was so nice and professional especially my car sales man Steven Hong he was wonderful I recommend if anyone plans on purchasing an Infiniti Steven Hong!!!! is the one to go to he's very honest and will make your car shopping experience wonderful.

MJ

Mar 4, 2015

I have been leasing my vehicles from Infiniti for years! I walk in always knowing I'm getting the best, honest deal possible! I have never been so relaxed and comfortable with any other dealership. My husband and I just leased two cars from them (my third and his first) and he was equally impressed. We love Ramsey Infiniti and our new cars! Special thanks to Ralph and Khalid! They always make my experience painless and I walk out with a huge smile!

MJ

Mar 4, 2015

I have been leasing my vehicles from Infiniti for years! I walk in always knowing I'm getting the best, honest deal possible! I have never been so relaxed and comfortable with any other dealership. My husband and I just leased two cars from them (my third and his first) and he was equally impressed. We love Ramsey Infiniti and our new cars! Special thanks to Ralph and Khalid! They always make my experience painless and I walk out with a huge smile!

Devin

Mar 3, 2015

I just leased a 2015 Q40 at Ramsey Infiniti through Steven Hong. I love the car! I want to recommend Steven Hong, if you are thinking about getting a car. Steven Hong was very helpful, knowledgeable, and easy to work with.Anybody in the Market for Infiniti, look for Steven Hong!

Zach

Feb 28, 2015

I just purchased a used Mazda from Ramsey Infiniti and my experience was amazing. My salesman Mahdi Elayan was very patient and easy to deal with. He guided me along the process since I wasn't sure what I wanted to do. I got a very good deal on the mazda and couldn't be happier.I highly recommend going to Ramsey Infiniti and speaking to Mahdi Elayan. You won't regret it.

bmsinger

Feb 21, 2015

This is my second Infiniti and the process of going from my old car to my new one was seamless. I worked with Ralph and Anthony. They were great to work with, customer service was their main priority. Their approach was to make this process easy, with patience and to be true car professionals. NO haggling, they were straightforward and honest yet understood where I was coming from. I recommend this dealer to all of my friends in the market for a new car - i'll probably be back for my 3rd Infiniti cause my experience was so memorable.Thanks Ralph and Anthony, I love my new car!

QX56

Feb 17, 2015

My husband and I were looking to trade in our sedan for an SUV, before visiting Ramsey I searched their inventory online and decided to schedule an appointment with one of their sales consultant. I was connected to a gentleman by the name of Dominick Posillipo. Dominick was extremely helpful, patient and professional. Dominick made our car experience a great one! We felt that he held our hands throughout the entire process. He answered every questioned that we had asked. We were really impressed with his knowledge about all of the Infiniti vehicles and the Infiniti brand. There are some sales consultants that will put on a suit and will try to sale a vehicle to you without having any knowledge about the vehicle that you're interested in or the brand itself. Dominick truly loves what he does and actually takes the time to learn about the Infiniti brand and the vehicles that he is selling. My husband and I like to switch our vehicles often and we would love to work with Dominick in the near future!

theaudiguy

Feb 17, 2015

This dealer is incompetent to the highest level.After my purchase of a used audi q7( not exactly a budget purchase) they basically forgot my name. From the beginning of my dealings with ramsey infinity they were too busy for me. Asking that I come at there convenience, not mine. Then when I did get an appointment the salesperson Joe, decided to wait until 5 minutes before my arrival to tell me that there was a problem with the car and that the vital mmi system wasn't working. And said, well I guess if you still want to come I can show you the car anyway REDICULOUS. So I went being that I had already driven an hour to get there.I was interested in the vehicle, so I asked if he could get it taken care of and sell me the vehicle, he refused. He then showed the vehicle to someone else the next day. I found this out when I called them to tell them how to fix the problem with the mmi just so they could sell me the vehicle, REDICULOUS! Because the mmi wasn't working when I looked at the vehicle I couldn't check to see what options it had, navigation etc. I was promised that it had all the options including navigation. After I told them how to fix the vehicle I had to call them, they didn't call me, to buy the vehicle. When I did, i was told that amazingly, everything was working again, including the navigation. So even though it was a REDICULOUS experience so far, i pursued the purchase. I was assured that all was in order, I had my credit checked, was approved of course, and purchased the vehicle. After my purchase I went to recheck all the options, and found out that the car did not even have navigation installed, the power outlets in the front didn't work not to mention a now cracked reverse light. When I told the dealer reassured me that it was a mistake and that it would be resolved. That was a month ago. Now I can't get them to keep an appointment or call back when they said they will. I have never been so disappointed in a dealership. I had to fix the power outlets myself, and the navigation issue is not been resolved. The people at this dealer have lied, broken promises, and shown extreme incompetence. This dealer truly is a joke. I will never buy from them again, and I advise all to go elsewhere. Infinity's are awesome. Ramsey infinity is an insult to the name.what I've mentioned here is only the tip of the iceberg at this dealer.

Tiffany

Feb 17, 2015

My husband and I were looking to trade in our sedan for an SUV, before visiting Ramsey I searched their inventory online and decided to schedule an appointment with one of their sales consultant. I was connected to a gentleman by the name of Dominick Posillipo. Dominick was extremely helpful, patient and professional. Dominick made our car experience a great one! We felt that he held our hands throughout the entire process. He answered every questioned that we had asked. We were really impressed with his knowledge about all of the Infiniti vehicles and the Infiniti brand. There are some sales consultants that will put on a suit and will try to sale a vehicle to you without having any knowledge about the vehicle that you're interested in or the brand itself. Dominick truly loves what he does and actually takes the time to learn about the Infiniti brand and the vehicles that he is selling. My husband and I like to switch our vehicles often and we would love to work with Dominick in the near future!

Allison

Feb 13, 2015

Car salesmen get bad raps and the team at Ramsey Infiniti (especially Jason and Khalid) are out to prove people wrong. There was no hours of back and forth just an honest conversation about what I wanted and was willing to pay. Jason even went out of his way to keep my kids happy while we spoke.At the end of the day, they truly believe in making their customers happy and I would reccomend this dealer to anyone.

Ahirsch

Feb 13, 2015

Car salesmen get bad raps and the team at Ramsey Infiniti (especially Jason and Khalid) are out to prove people wrong. There was no hours of back and forth just an honest conversation about what I wanted and was willing to pay. Jason even went out of his way to keep my kids happy while we spoke.At the end of the day, they truly believe in making their customers happy and I would reccomend this dealer to anyone.

BCarroll

Feb 9, 2015

My experience could not have been more enjoyable - the staff was friendly and knowledgable, and I felt taken care of from the time I walked in the door to the time I drove off the lot. Thank you, Alex and Ramsey Infiniti!

Shobinamy

Feb 3, 2015

This Infiniti dealership is really amazing! Steven Hong, was our sales representative and he was super helpful, thorough and knowledgeable ! Overall, a great customer experience! -Shobin (Owner of a brand new Q50 S)

fkjo

Feb 1, 2015

My experience in leasing my new Infinity Q50 was made exceptionally pleasant by Alex Malke & Mike Lafayette. I would definitely recommend this dealership to others.

Rome910

Feb 1, 2015

During the process of buying the car the service was great. My dad and myself was impress with the quality of service we got. I'm extremely happy with my new vehicle and I'm happy I got a good amount of money for my trade in.

KL128

Jan 24, 2015

I worked with Willy Ryksen on a purchase of a QX60. My experience with Willy and everyone else at Ramsey Infiniti was outstanding. Willy is a wonderful salesperson. He is customer focused, knowledgeable and an absolute professional. I never felt pressured. Willy was happy to answer any questions I had and made the entire experience a pleasure. I felt I got a very fair deal on my trade in and a great purchase price on the QX60. Anthony D. was also extremely helpful during the process. I highly recommend Willy and the sales team at Ramsey Infiniti!!! Having owned an Infiniti previous to this one, I also highly recommend the Ramsey Infiniti service team!!!!

Rjh815

Jan 24, 2015

The best experience i have had in a dealership so far after several visits to many other ones. I walked in and the sales person Dominick Posillupo walked right up to me and was very helpfull and patient with me. The way he presents his self and speaks is in a professonial manner. I will absoluty reffer Dominic to my friends and family :) it has been a pleasure

mazda1222

Dec 28, 2014

Had a great experience at Ramsey InfinitiJoe Bassil was my Business development representative. Joe was great gave me a great deal strongly recommend Ramsey.

gbutler

Dec 26, 2014

Worked with Willy Rysksen and Anthony DelVecchio, Sales Manager. Willy was a non-pressure sales person who listened to my needs and financial situation. He was professional in every facet of working out a deal with him. Willy and Anthony put a deal together that put me in a new lease the same day. Willy throughly went over the contract to give me piece of mind no one was trying to pull a "fast one" on me. Look forward to working with this dealership for years to come.

Joe

Dec 23, 2014

Everyone is friendly and the service team gets you in and out quickly. Nice waiting area with snacks and drinks. Great service and great cars = great experience.

JacqueNy

Dec 20, 2014

Shopped around at other dealers and chose Ramsey Infiniti because " Personalized Service" willingness to work within my budget, ask for Danny Granada!.. he is bar none!!

drillhall

Dec 20, 2014

Shopped around at other dealers and chose Ramsey Infiniti because "Personalized Service"willingness to work within my budget, and a hassle free environment. Ask for Danny Granada! He is bar none!

doze79

Dec 15, 2014

I recently leased an Infiniti Qx60 through Jack working at Ramsey Infiniti. Great and honest person to deal with. He was very straight forward and made me feel comfortable. He got me a great car at a great price. I would definitely recommend him to my friends and family to purchase their next vehicle.

Janet

Dec 12, 2014

Upon my visit to Ramsey Infinity I was pleasantly greeted and well received by the staff. When I met with Willem Rijken I knew right away that he was the right man to speak with. He helped me with my lease and walked me through all of the specs and financials in an easy to understand manner. His service was fantastic and I will recommending Ramsey Infinity thanks to the wonderful experience I had with WIllem.

Victor

Dec 12, 2014

I recently leased a car at this dealership and the service I was provided was absolutely outstanding. I've dealt with a plethora of salespeople over the years, but never have I encountered such a consummate professional as Willem Rijksen. He was extremely knowledgeable of the automobiles, was extremely attentive and helped me get the best deal possible. I will be recommending this dealership and have to tip my hat to Mr. Rijksen, as he was, without question, the most accommodating salesperson I've ever met.

Bmeyer813

Dec 12, 2014

This is my 3rd lease from Ramsey Infiniti and leased a Q50. I've had 2 G37's prior to this car. The experience in leasing all of my cars was easy, upfront and they did every thing possible to make sure I was comfortable and satisfied with the decision to lease my cars. I found all of them at Ramsey to be completely honest with me and I would highly recommend them to anyone that it thinking about buying an Infiniti. Also, their service department is very accommodating with anything you need for your car. They do a full inspection on the car even if it is for an oil change. I know exactly what to expect every time.

Kasielee12

Dec 10, 2014

Willy was a pleasure to work with. He helped me get into the car of my dreams. He was helpful and knowledgable. He made the process fast and stress free. I would recomend him to anyone wishing to buy a new car.

PatMolloy

Dec 10, 2014

Made the purchase very easy...didn't push but was very helpful. I would recommend him to anyone needing help with purchasing a new vehicle.

TomDim

Dec 9, 2014

We just purchased our first Infiniti and I could not be happier. I originally came in to look at some of their pre-owned off brand SUVs but my sales rep, Mahdi, was extremely knowledgeable and friendly and the more we worked with him the more I was inclined to get an Infiniti. I highly recommend this dealership and Mahdi for anyone looking for a new car.

w mike

Dec 9, 2014

I recently leased a QX60 from Ramsey Infinity. The experience was flawless and executed very professionally. The salesman I dealt with, Matthew Moskal is top-notch in terms of customer service, vehicle knowledge and just a pleasure to deal with. Same goes for Michael in Finance and their general manager. I highly recommend Ramsey Infinity and especially Matthew Moskal!

Andre and Colleen

Dec 3, 2014

We just leased an Infiniti QX60. The ease of negotiating a deal was incredible. Mahdi and Joe, our sales reps, were knowledgable and a pleasure to deal with. We got a great deal on a great vehicle. Look no further than Ramsey Infiniti

thomas atlee

Nov 12, 2014

I recently purchased my 2nd vehicle from Alex Malke at Ramsey Infinity. The entire experience was perfect. From the relationship they develop w me as a person and not just a potential sale to the actual deals they made available; I simply could not have asked for more. I will most certainly be a customer of Ramsey Infinity and Alex Malke for as long as I'm driving!

nico.alkema

Nov 8, 2014

Shopping for a new car has always been a painful experience. However at Infinity Ramsey I was completely blown away with the process and friendly-ness of the staff, especially Willy Rijksen, who made the process so simple and enjoyable. I did leave the dealership with a great car, the best price and lots of reasons to come back for my next car.

jOHN D

Oct 31, 2014

I WAS IN THE MARKET FOR A USED ACURA MDX, BEEN TO A LOT OF DEALERS. I FOUND THE CAR I WANTED ON LINE AT INFINITI RAMSEY. WHEN I WENT TO THE DEALERSHIP I WAS MET BY SALES MANAGER JOSE DIAZ. JOSE EXPLAINED TO ME THAT THE MDX I WANTED HAD A DEPOSIT ON IT. MY WIFE AND I WERE HART BROKEN. JOSE STATED THAT HE WAS GOING TO CALL THE PARTY THAT HAD LEFT THE DEPOSIT AND MAKE SURE THEY STILL WANTED THE CAR. WILL TO MAKE A LONG STORY SHORT THAT PARTY BACKED OUT OF THE DEAL. NOW I AM A PROUD OWNER OF A 2009 ACURA MDX. THE SERVICE PROVIDED BY JOSE AND THE REST OF THE STALL WAS EXCEPTIONAL.

jdanaher

Oct 31, 2014

I WAS IN THE MARKET FOR A USED ACURA MDX, BEEN TO A LOT OF DEALERS. I FOUND THE CAR I WANTED ON LINE AT INFINITI RAMSEY. WHEN I WENT TO THE DEALERSHIP I WAS MET BY SALES MANAGER JOSE DIAZ. JOSE EXPLAINED TO ME THAT THE MDX I WANTED HAD A DEPOSIT ON IT. MY WIFE AND I WERE HART BROKEN. JOSE STATED THAT HE WAS GOING TO CALL THE PARTY THAT HAD LEFT THE DEPOSIT AND MAKE SURE THEY STILL WANTED THE CAR. WILL TO MAKE A LONG STORY SHORT THAT PARTY BACKED OUT OF THE DEAL. NOW I AM A PROUD OWNER OF A 2009 ACURA MDX.THE SERVICE PROVIDED BY JOSE AND THE REST OF THE STALL WAS EXCEPTIONAL.

TJSWM823

Oct 14, 2014

My experience at Infiniti is always great due to Willy Rijksen. He is by far the best sales person in all my life. He really cares for the people he works with. He sold my family and friends all 7 of our vehicles and will bend over backwards to make it right. In all 12 years of buying over 15 cars Willy is by far the best sales agent I have ever dealt with. I will continue to only deal with Willy until he retires because his service and expertise cannot be matched.

Karisa DiMarsico

Oct 6, 2014

I love my brand new Infiniti G37 that I just recently purchased from Ramsey Infiniti. This dealership is the best dealership around. I would highly recommend their services to anyone interested in buying a car. They are helpful, interested in satisfying you, truthful, and commited to your services. Dominick and Alex are the two best sales men 'at the dealership. If you choose Ramsey Infiniti I highly suggest you see one of them for your purchase. Theyre amazing!

aprilam2313

Sep 23, 2014

My experience at Ramsey Infiniti was outstanding. I met with Jason Kaplan, I was looking for a Q50 to lease. Once we reviewed everything I was looking for in the car and the color Jason worked extremely hard in finding one for me and he did! The car he found was the color I wanted, Halagan Blue and with all the bells & whistles I requested. Love it! Jason is very knowledgeable about the car & all the electronics. He walked through the entire set up and followed up to make sure I was satisfied. Jason also brought me to see the service dept and introduced me to the receptionist, he also explained the express service. The finance manager walked me through all the documents & make me aware of everything I was signing. Excellent experience with the financing.My overall experience at Ramsey Infiniti was excellent I am very happy with my decision to lease the Q50. Prior to this I had been a very loyal customer to Nissan for over 20 years & now hope to be a loyal customer to Infiniti. I needed a little change but liked to stay within the family. Thank you again for a great experience.

CristinaC3

Sep 22, 2014

My overall experience at Ramsey Infiniti was exceptional! I walked in the door and was met by Alex Malke. He went above and beyond to satisfy my car needs and what I wanted to pay. I previously inquired through the internet and worked with Mark Hirschberg, who btw was an absolute doll to deal with as well! Finance took about 20 minutes, was super quick and everything was explained thoroughly by everyone. Both team members went above and beyond to help and kept me in the loop the entire week because they had to get my car from another dealership. Amazing experience, would recommend this dealership any day, and recommend Alex anytime!

KEYSERSOZE35

Sep 20, 2014

This was the second Infiniti dealership I went to when pricing out my new Q50. They blew the first dealership away in pricing even though they had to get my vehicle from a different dealership due to the options I wanted and it being so late in the year. Staff was extremely friendly and dealership was very clean. My salesman MATT MOSKAL was very knowledgeable and I would definetly recommended him and the dealership to anyone looking to purchase a new vehicle.

AH

Sep 16, 2014

My buying experience was painless. This was the second car I bought from Ramsey Infiniti and I couldn't be happier. Alex Malke is a true gentleman. He is knowledgeable about the product and a pleasure to deal with. Dave in finance was also a pleasure to deal with and clearly explained everything as I went through the buying process. The service department is also a pleasure to deal with, particularly Phil and James. I am totally satisfied with my G37 coupe!!

Tucker2543

Aug 4, 2014

Unbelievable the way I was treated by everyone, but specifically Anthony the Sales Manager, Casey my Sales Rep and Dave the Finance Manager. Every time I called even the receptionist was polite and I was able to speak to whoever I asked for without having to leave a message and hope for a call back. They all did what they said they were going to do with no games whatsoever. Actually, they threw in extras I didn't even ask for or expect. Above and beyond. I have been in the car business from the corporate side for a long time and really have never experienced anything like this. I can usually tell when they are faking it and even if they were, I got a good impression. Perception is everything in this business. They gave me the best price from the start, which no other dealer could beat. Not only that, but they really gave me an overall sense that they liked what they were doing which is not the norm at a car dealer. The culture there is a good one and obviously contagious throughout. Thanks!

Spurunning78

Aug 2, 2014

Mahdi Elayan was the best sales person that I have ever dealt with. He was extremely informative and genuine with his professional approach in helping me purchase my car. I never felt that i was dealing with a sales person and that is a compliment!

danip0230

Jul 30, 2014

I recently purchased a 2014 Q60S . I was referred to the Sales Manager Anthony Del Vecchio. We spoke about the car I was looking for and after getting a few prices from other dealerships, Anthony quoted me price over the phone beating any other dealership. I came in to the showroom the next day ready to pick up my new car. Anthony introduced to salesman, Willy. Willy took me out to see my car and went over the entire vehicle with me. It was time to sign the paperwork and I was worried that the final price would be different than we talked about. It wasn't. I was in and out of the dealership in about and hour and a half. Everyone was extremely efficient and helpful. A few weeks later, I was leaving for vacation and realized my Temp plate would be expired by the time I returned and just didn't have the time to get up to the dealership to pick up the plates. Anthony said he would drop them off at my house that night. Not only did he bring them to the house but he put them on the car in the dark just using a cell phone light. Ramsey Infiniti goes above and beyond for there customers. My entire experience was unlike any other car buying experience I have ever had.

Ken

Jul 26, 2014

During my search for a car to replace my 350Z, I fortunately found Ramsey Infiniti. A spectacular auto dealership (and yes they still do exist). Here is my review. Buying a car can be a daunting, stressful and often frustrating experience. We have all been there and experienced the lack of transparency, suspicious quality/nature of auto sales people and their integrity. If you want to easily turn that into a new refreshing, comfortable (you will see this word often) one, go to Ramsey Infiniti on Route 17 South in Bergen County. Here you will find knowledgeable sales consultants such as Alex and General Sales Manager Kahlid. Both are remarkably trustworthy and are truly auto centric car people. They get it and go beyond your expectations in making the new auto acquisition process into a comfortable (I told you that you would see this word again) one the way it was and is supposed to be. I know, because I was born and raised in the suburbs of Detroit, Michigan that has/had a few car companies. I know the business. I visited Ramsey Infiniti two weeks ago in search of a Certified Pre-Owned (CPO) specific car to replace mine. They had the vehicle in stock as advertised online. This in itself was a great starting point, so that minimized the normal dealership concerns. I test drove the vehicle and was pleasantly surprised with it. Certified Pre-owned vehicles are not new of course, but I learned how Ramsey Infiniti selects the best ones. I found that to be true for the car I was considering buying. They took the time to share their knowledge of the CPO business, how it worked and what I could expect when buying this car. The complete vehicle documentation was there and more. This was comforting (again the word). While on my visits to the dealership, I interacted with numerous sales, finance and customer service representatives. Each and every one was helpful to a fault, knowledgeable, responsive to my needs and all participated in a very, very friendly (comfortable) way to assist me with my purchase. For those looking for a Certified Pre-owned car, I highly recommend getting the Wrap program. You might see this as an additional and unnecessary cost that adds to your total out of pocket spending, but it isnt. When you bring the car home, use the electronics, sunroof, power everything and many other features youll see how a few of those electronics and motors can quickly produce a very significant and costly repair bill. Get the Wrap and youll get peace of mind. Just do it and youll be glad you did. Remember, its not the price; its the value that counts. Ramsey Infiniti is your Go To place for a new or Certified Pre-Owned car. I know because I shopped the competitors. The other auto dealers response was lacking and often non-existent. There wont be any Buyers Regret when you buy from Ramsey Infiniti. I am confident that like me, Ramsey Infiniti will treat you with professional respect, over deliver on their word and make you a very, very satisfied and comfortable (again) customer Youll just smile and be glad you did it when you get home with that new car. Enjoy!

KenPowell

Jul 26, 2014

Ramsey Infiniti ReviewDuring my search for a car to replace my 350Z, I fortunately found Ramsey Infiniti. A spectacular auto dealership (and yes they still do exist). Here is my review.Buying a car can be a daunting, stressful and often frustrating experience. We have all been there and experienced the lack of transparency, suspicious quality/nature of auto sales people and their integrity. If you want to easily turn that into a new refreshing, comfortable (you will see this word often) one, go to Ramsey Infiniti on Route 17 South in Bergen County.Here you will find knowledgeable sales consultants such as Alex and General Sales Manager Kahlid. Both are remarkably trustworthy and are truly auto centric car people. They get it and go beyond your expectations in making the new auto acquisition process into a comfortable (I told you that you would see this word again) one the way it was and is supposed to be. I know, because I was born and raised in the suburbs of Detroit, Michigan that has/had a few car companies. I know the business.I visited Ramsey Infiniti two weeks ago in search of a Certified Pre-Owned (CPO) specific car to replace mine. They had the vehicle in stock as advertised online. This in itself was a great starting point, so that minimized the normal dealership concerns. I test drove the vehicle and was pleasantly surprised with it. Certified Pre-owned vehicles are not new of course, but I learned how Ramsey Infiniti selects the best ones. I found that to be true for the car I was considering buying. They took the time to share their knowledge of the CPO business, how it worked and what I could expect when buying this car. The complete vehicle documentation was there and more. This was comforting (again the word). While on my visits to the dealership, I interacted with numerous sales, finance and customer service representatives. Each and every one was helpful to a fault, knowledgeable, responsive to my needs and all participated in a very, very friendly (comfortable) way to assist me with my purchase.For those looking for a Certified Pre-owned car, I highly recommend getting the Wrap program. You might see this as an additional and unnecessary cost that adds to your total out of pocket spending, but it isnt. When you bring the car home, use the electronics, sunroof, power everything and many other features youll see how a few of those electronics and motors can quickly produce a very significant and costly repair bill. Get the Wrap and youll get peace of mind. Just do it and youll be glad you did. Remember, its not the price; its the value that counts.Ramsey Infiniti is your Go To place for a new or Certified Pre-Owned car. I know because I shopped the competitors. The other auto dealers response was lacking and often non-existent. There wont be any Buyers Regret when you buy from Ramsey Infiniti. I am confident that like me, Ramsey Infiniti will treat you with professional respect, over deliver on their word and make you a very, very satisfied and comfortable (again) customer Youll just smile and be glad you did it when you get home with that new car. Enjoy!

jcsupperday

Jul 18, 2014

I had a few problems with my new car, and had to contact their service dept. Receptionist at the service dept was absolutely rude and obnoxious. She acts as if she owns the dealership. I will never buy another car from Ramsey Infiniti. By the way, the service dept is way too small and dingy. It does NOT feel premium or luxurious at all.

Jackikleern

Jul 17, 2014

I recently brought my car for service and received a Q50 for a loaner. The service department is excellent. James and Eddie always takes great care of me. I have closer dealers near my home, but they are great so I still make the trip to Ramsey for service. It's worth the trip. I love the loaner, so it looks like my 5th Infiniti will be the Q50. Im glad I like the car because I really do not want to deal with other dealers. At the end of each lease, I visit other dealers because I want a change, but I get turned off by their attitude towards females and the high prices. I don't even know why I waste my time because Khalid always gives me the best price and service. I always think I want a change but I always end up back at Ramsey Infiniti. The customer service is amazing and I love the cars so why change what's not broken. I'm just sorry it took this long to realize that I will probably always drive an Infiniti , the grass is not greener on the other side.

lawyermother

Jul 13, 2014

After months of searching for a new car I just leased a QX70 at Ramsey. Jason Kaplan my sales associate spent literally months helping me to make my decision. He was extremely patient and took me on test drives of literally every model sold. The sales managers were wonderful. They gave me the most competitive price anywhere in the tri state area. Excellent experience.

lynnm03

May 27, 2014

We came to this dealership from a few hours away and a different state to see a used car. The vehicle was everything that Mark said on the phone and more! We were happy and relieved when we arrived to see it. Willy our salesman was honest, helpful and pleasant to work with. He did everything he could to make our purchase move quickly so we could be back on the road home that same day WITH our newly purchased car! All around great people and great dealership.

nkhalid47

May 13, 2014

It was a good visit. Alex is a pleasant individual to deal with. Did not end up purchasing from them. Ended up at Ramsey Nissan, which is under the same Ramsey Umbrella. Overall the Ramsey group is A1.

sargon

May 12, 2014

Do you ever get that feeling in the pit of your stomach when walking into an auto dealership to negotiate a new car, whether for lease or purchase, along with the anxiety that comes with such an experience..well, that did not happen with my dealings at Ramsey Infinitispecifically because we had a great and most honest salesman, Alex. Not only was he forthright and expedient, but very much to the point, arriving at our comfortable price range which, although took a little negotiating, was actually a pleasant experience overall. He located the car and features we wanted and helped expedite its delivery. He actually treated us like the most important and valuable customer that walked in the door that day and carried that experience throughout the whole process and like some sort of insignificant walk in the door statistic. If you are in the market for an Infiniti in this area, you definitely should make the trip to go to Ramsey Infiniti, and ask for Alex. He is courteous, friendly, and most of all honest. Of course this sounds like a fairytale story, but sometimesjust once in a blue moon.Wishes do come true. I did not have to take anxiety pills this time around. The car is great as well!!!

sljb

May 2, 2014

Willem Rijksen is a great salesman. He is one of the best I have come across in all my years of leasing cars. He is a kind, gentle and caring person. He worked hard to get us into a new infiniti.

peraino

Apr 30, 2014

Introduced to Ralph Keller by their service tech lead (and personal friend) got the discussion going. A couple of conversations, a few texts, a test drive and within 3 days from beginning the process I was driving away with a new G37. The finance guy was great and even the other salesmen were friendly and talked about local fishing holes.Great people, great experience.

kaneschler

Apr 21, 2014

This is the third car I've purchased from Ramsey Infiniti and I couldn't be happier with them. Everyone in both sales and service are extremely knowledgeable and professional. I always feel that I can rely on them to keep my best interests as their top priority. In the course of servicing my cars, they have often steered me toward the most cost-effective (least expensive) solution rather than try to up-sell me. They always stand by their word and their work. And they are consistently a pleasure to work with.

Paul D

Apr 16, 2014

This is my 3rd Infiniti and by far the Best purchase yet. The new Q50 Sport AWD is like driving a sports car in the most comfortable recliner w every technology feature at your fingertips. Ramsey Infiniti has raised the bar for all other Infiniti dealerships in the metro NYC area. They delivered flawlessly on price, professionalism & honest/credible feedback. End result, I got the perfect car in under 2 hours and felt great about the price. If you are in the market for an Infiniti, do yourself a huge favor and give Ramsey Infiniti a call. Khalid & Matt were the salesman and GM.

jlubs

Apr 2, 2014

We just leased a new Infiniti on Monday and worked with Matt Moskul. The overall experience was great. We looked on Friday, communicated all weekend and were able to have a deal done and the car picked up by Monday. Everyone at the dealership was friendly and helpful and we would definitely go back. If you are looking at a new car in the Infinity class, or Infinity in general, you should definitely go here.

vishwanathan

Apr 2, 2014

The entire team was very professional, courteous and my experience from a phone call to deal signing within 24 hours was unparalleled. I appreciate Jason, Mark, Anthony and jesse working as a team to get the deal done, taking the time to work the deal and their overall expertise. Overall a great experience!

mikesebastian

Mar 28, 2014

I was buying a new G37 for my parents and contcted several dealers. Ramsey Infinity was not only the most resposnsive, they came right out of the gate with the best price which spared me the hassle of extended negotiations. The sale process was a real pleasure and everyone in the dealership, particuilarly Matthew Moskal and Mark Hirschberg were extremely firendly and easy to work with. We have another Infinity dealer within 5 miles of our home but we chose to do business with Ramsey which is a 45 minutes drive. That should tell you how much better the buying experience is at Ramsey Infinity.

Martin J.

Mar 17, 2014

I was in search of a New G37X to replace my 2003 G35. After looking at other dealerships and comparing the prices for a brand new lease, I decided to go with Ramsey Infiniti. Once arriving at the dealership to get my trade in appraisal and check out the New 2013 G37X, I was referred to Mathew as my salesperson. He was extremely polite always asking if I would like any water or coffee. He automatically had the Sales Manager inspect my 2003 G35 for trade in while we took the 2013 G37X for a test drive. Once I test drove the car I knew it was for me. The handling and the smooth quiet ride was outstanding along with the incredible power of the 3.7 liter 328 Horsepower Engine. After the test drive we went back in the dealership to talk about the price. The first difference from the other dealerships was the price. At the other dealership they wanted $2500 down, at Ramsey they only needed $999 down. Second was the other dealership wanted to give $1000 less for my trade then the $1000 more that Ramsey gave for my trade. I was able to pick my 2013 G37X with my Silver and Black color combo right off the showroom floor. If your in need for a New or used Infiniti I would definitely recommend you see Mathew at Ramsey Infiniti. I am 100% satisfied with my purchase.

spinotony123

Mar 16, 2014

Jason was very helpful and not pushy,he didnt pressure me at all on the QX60Khalid Salem the GSM and Anthony Delvecchio salesmanager was very professional and gave me a great value of my trade in

Dave

Mar 10, 2014

I had a great experience buying a new QX60 and becoming a new Infiniti customer. Ralph Keller was our salesman and he was very helpful in assisting us with what fits my family's needs best. We have 2 11 year old kids and one 7 year old and my wife was looking for a sporty driving crossover/suv while having luxury. After considering the GMC Acadia, Q7, Lexus, Land Rover, etc...we are very pleased and really love our new QX60. Reason for my review and going out of my way to write this is that Khalid, sales manager, and Ralph (our salesman) really closed the deal for us to buy from Ramsey - they were not high pressure, and we didn't have to fight for a good deal - they gave us a very fair offer from the beginning and agreed on a price within 30 minutes. In the past I have sat in dealership for hours and walked out unsatisfied - that was far from our experience with these guys. They are good people and would recommend them to family and friends.

Kleets

Mar 5, 2014

Will definitely recommend Ramsey Infiniti to anyone looking to lease or purchase a car. I've been to many dealerships and my experience has never been this great.

Paul

Feb 25, 2014

After purchasing numerous vehicles here I will no longer buy here or Infiniti.. They serviced my car and never fixed the problem after months of returning there. Now out of warranty by just days they claim to know the problem and want over $1,000 to fix it...Infiniti is of no help either even their own rep at their main customer service office can't believe Infiniti won't do anything... Don't buy Infiniti or buy elsewhere. They fall apart after 4 years and only 32,000 miles.....

Hogantestie

Feb 25, 2014

They lie and manager won't get back to you.. Put in a whole transmission and problem is still there and now won't fixIt. After 10 years of going here and buying cars no longer will ..

JohnFPizzi

Feb 24, 2014

Everyone I dealt with in leasing my 2014 Q50, from the sales rep, the sales manager, and the document manager, was very friendly, professional, and efficient. This contributed to a no hassle, no pressure, enjoyable experience.

ceciliac

Feb 20, 2014

Great experience, treated with respect, terrific follow-up, worked within our budget without any pressure to increase it, delivered on everything promised, no hidden surprises at time of signing ~ stress-free transaction. Loved everyone we met at Ramsey Infiniti ~ beautiful showroom as well!

VeronicaKurdziel

Feb 16, 2014

This was my second time dealing with Ramsey Infiniti and Matt Moskal. Matt knew I was laid off from work and knew my lease was up. He was able to get me into a brand new Q50 at an affordable price. Matt goes above and beyond for his clients. He is great with his follow ups, is a pleasure to work with and delivered above and beyond. If you are in need of a new/used Infiniti I highly recommend Ramsey Infiniti. I know I would definitely recommend family and friends. Matt is an excellent sales person!!

stvsfx

Feb 6, 2014

The reason I'm able to write this review isn't your typical reason. Back in September 2013, I totaled my car is a storm. I was left stranded with no where to go, until a good samaritan saw me and drove me to a hotel. The next morning, I was talking with the hotel staff at the front desk while waiting for days events to unfold (police, tow yard, etc.). One of the staff members overhead the conversation and said, "You're looking for an Infiniti? Give my husband Willy a call, he works at Ramsey Infiniti." Later that day, after getting things settled, I gave Willy a call and told him what happened. I told him what pre-own G37 I wanted to look at. When I got the dealership, a few days later, I went for a test drive and he took me on side roads, twisty roads, etc. and told me to "go get it", i.e. GO FAST. That was the first sign I knew Mr. Ryksen was a good salesman. After we got back to the dealership, I found out, that he spoke with his manager and was able to knock some money off the asking price. And this was even before I got to the dealership. He then told me after we hung up the first of second time, he put a "reserved for" label in the window, so nobody else call take the car from under me. These were signs 2 and 3 that Mr. Ryksen was a good person and not just someone looking to make a sale.In closing, Mr. Ryksen and his finance manager were an absolute pleasure to deal with. I didn't feel pressured at all during any of the process. The next time I need a car new or used, I wouldn't think twice about going to Ramsey Infiniti and dealing with Mr. Ryksen. I would also recommend them to anyone looking for a dealership where the sales guys aren't just about sales, but they actually care about their customers.

d_kim

Feb 1, 2014

Matt was awesome to work with. I previously leased a 2010 G37x coupe for a great price and I went back and walked out with a brand new Q50. Great person, honest, and just a pleasure to talk to. I would recommend him to anyone, including my friends and relatives. He is definitely one of the reasons why I am sticking with Infiniti. Of course, it is a great car too.

jackdub

Jan 14, 2014

I visited 3 Infinity dealerships (including the dealership that I previously leased my Infinity in White Plains N.Y.)The best service and experience that I received was from Ramsey Infinity and from Alex Malke and his associate.The courtesy extended to me was very professional and friendly. We were able finalize the sale in less than 1 hour. I lease cars every 3 years and this was the best experience for me.I would recommend Ramsey Infinity to my friends and associates .Jack Dub

happyinorangecountyny

Dec 29, 2013

I went to a few dealerships around northern jersey gmc to look at a 2011/2012 denali went to Cadillac of Mahwah, to look at the escolade, and at the Tahoe ltz. the denali didn't have a great interior, nice exterior, don't like how the 3rd row doesn't fold down all the way. The Tahoe same thing, and the escolade nice but overpriced and the dealership was rude. Went to ramsey infiniti and met up with Willy the salesman. The dealership is clean, the staff all ask if you need help or you need something. Willy is very professional and honest. I have been in and out of vehicles in the past 5 years, Mercedes ml and just out of the range rover hse. The infinity qx56 with the new body style blew all the other trucks away in comfort styling and interior! Im very happy with the sales and finance dept went quick and smooth. if your in the market for a suv with a 3rd row I def would go see willy at ramsey infiniti in ramsey nj! A+ dealership trust me!! Oh and I am def not affiliated with this dealership and not writing a fake review!!!!!

Dhurtares

Dec 29, 2013

This buying experience was as easy and effortless as I've had with any of my previous purchases. The salesperson really worked hard to get me the car I wanted at the best possible price, I would definitely recommend them to my friends.

2014Q50

Dec 2, 2013

Great experience leasing my new 2014 Infiniti Q50 from Matt Moskal over at Ramsey Infiniti. Matt was a pleasure to deal with and delivered above and beyond! I would recommend anybody looking to buy or lease a new Infiniti stop in and talk with Matt.

whails

Dec 2, 2013

I had a wonderful experience with this dealership. Matt and Jessie were awesome! Jessie is the quintessential financial manager! I was treated with respect. Both gentlemen were very professional and went out of their way to earn my business. I purchased the car without seeing it up close but they calmed my fears and sent pictures, video, and other helpful information to help me make an informed decision. This is how all car dealers should operate. They should train some of the dealerships in Michigan on customer service.

xangel77

Nov 20, 2013

I had a great experience buying my new Infiniti Q60 at Ramsey Infiniti thanks to Wendy Lam. She was very friendly and pleasant to deal with, professional and not pushy. I was very specific with what I wanted and she made it happen and gave me a fantastic deal that no other dealership could match. I love my car so much and I am thankful to Wendy at Ramsey Infiniti!

IGerzog

Nov 17, 2013

I was won over by Alex when I stopped by Ramsey Infiniti to check out a Q50 and compare it to a Cadillac ATS I was considering. Alex quickly recognized my situation and without messing around worked with management to get me to a fair deal for me to consider. My buying experience was great. Even with some problems that were not Alex or the Dealership's creation with the car, both Alex and the Dealership stood by me to assist me, and made sure the problems went away. Alex in particular was very dedicated to my deal and delivery of my Q50. I would recommend this dealership and Alex and am very pleased that I chose to purchase my Infiniti from Ramsey Infiniti!

adrianrivera28

Nov 5, 2013

Wendy was great. She answered all of questions and got us a great deal on our J35. After our experience at BMW and Lincoln, I can say our experience at Ramsey Infiniti was spectacular in comparison.

JamesLouis

Oct 23, 2013

Ramsey Infiniti is a great dealership. The service that was provided was amazing. Madhi was an amazing sales rep. He really takes the time to focus on the customer. From the minute I walked in he helped guide me through all my questions. I highly recommend Ramsey Infiniti.

Mitch623

Sep 15, 2013

Overall an excellent experience, I took half a day off on a Friday to make sure I had the proper amount of attention and was able to negotiate without feeling hectic.The showroom was beautiful, great accommodations for customers, much nicer than other locations. Alex did an excellent job responding to my countless emails. After it was all said and done Alex went above and beyond my expectations. JD(manager) was also very professional working with me to get the deal done. I will recommend this guys to anyone looking at an Infiniti in the Tri-State Area. Before you sign for any car, give these guys at Ramsey a chance! They will not disappoint!

brenner95

Sep 11, 2013

Ramsey Infiniti has truly impressed me from the moment I entered the showroom, all the way through selecting a vehicle, negotiating the lease price and having the car delivered. Most especially, Ralph Keller, the sales consultant I worked with provided outstanding service with a personal touch. He followed up on every question I had, kept in touch with me, and made the entire experience completely effortless on my part! Ralph did all the legwork for me and treated me and my family like we were the most important people in the world. Ralph gave us expert advice on the vehicle we selected and knew the Infiniti product like the back of his hand. He was extremely professional, friendly and easy to do business with. I look forward to recommending Ramsey Infiniti and Ralph to friends & family.

AmandaFahmy

Sep 9, 2013

Alex Malke, the salesman that assisted me with my beautiful new G37x was extremely helpful and friendly. He was patient with me and answered all of my questions and found me the car of my dreams. Alex, along with the rest of the employees at Ramsey Infiniti were very pleasant. I would recommend going to this dealership and even more strongly recommend working with Alex. He made me feel comfortable and confident in what I was purchasing. I love my new car!!! Thank you Alex and the rest of the Ramsey Infiniti team!

Jiml Nutley

Sep 6, 2013

Never thought I would say the whole car dealer process would be a pleasure but it was.Ramsey Infiniti is a great dealership. My third vehicle from them. And will be going back to them for my fourth.

QX60

Sep 5, 2013

QX60 - Luxurious, Impressive!Ramsey Infiniti - Gracious, Impressive!We had the pleasure of meeting and working with Wendy Lam and JD. We had a very pleasant experience. Wendy and JD made us feel welcomed and comfortable. Wendy spent time with us explaining all the features on the QX60. She was helpful, friendly, and trustworthy throughout the entire experience. Wendy is extremely knowledgeable about the vehicle and very professional. All of the people we met at Ramsey made the transaction easy, positive, and stress free. We would highly recommend this dealership to our friends and family.

kmonastyrsky

Aug 27, 2013

This is one of the best dealers in New Jersey regardless of the brand. I purchased my first Q45 Infiniti there back in 1992. I wasn't even considering Infiniti back then until getting a rude runaround at Lexus and MB. It was a great place to shop in the nineties, and, as I have found out today, it is just as great in 2013. I had the privilege of working with Mahdi Etayan while test driving the new Q50. He was very kind, patiently demonstrated every single new feature of this sophisticated car, and he took me out on an extended test drive, so I was able to get a pretty good feel for this vehicle. If you are planning to shop there, call in advance and ask to speak with Mahdi. He is an emphatic listener (a rarity nowadays) and is incredibly attentive. He also provided me with all of the pricing details without the dreadful gamesmanship. You can probably gage from my review that I left Ramsey Infiniti quite impressed, and this car is now on the top of my list.

J&J

Aug 26, 2013

Strongly recommend Matthew Moskal when buying a car. He's an anti-sales person in the fact that he's not pressuring, not fake. He was very helpful, gave us not only the truth about selling his car but in trading ours in. With his help we made a great new vehicle decision we may not have made without being fully educated on all angles of new car ownership. The staff at Ramsey Infinity was all very helpful, including Jesse Giordano the business manager. Highly recommended

burkep8

Aug 13, 2013

I recently leased an Infiniti JX35 from Ramsey Infiniti. Wendy Lam was the sales coverage on the deal. She was very knowledgeable about the product, professional and friendly. She walked me through the functionality of the car in great detail and took time to answer my questions. The dealership is very well run. It is a low-pressure environment where the sales people are informed and the prices are very competitive. I would highly recommend using Ramsey Infiniti.

jwl6

Aug 9, 2013

The internet experience was great. Jason contacted me via e-mail quickly. He helped setup an appointment with Wendy, who I met on our initial appoitnment date. The service from the front desk to meeting Wendy was nice. Once meeting Wendy, she helped understand what I was looking for and went over the features of the JX35. I tested drove it and it was just a great vehicle. I had a trade-in, which she worked with the General Sales Mgr and negotiation experience went well. They gave a great trade-in value for my car that I still had an outstanding balance but residual value of my trade-in held strong too. In addition, I also had a VPP eligibility from my employer helped a better deal. I wanted to see the numbers first and test drive it so I need one more day to think. Wendy was great by not giving me any pressure to get the car "now". She understood and said I can drop her an e-mail or call her with any questions. I enjoyed that there was no pressure, which I've experienced a lot from other dealers. I e-mailed her that same night and she followed through the next morning. After some thinking and some research, I decided to go back and I met Alex, who picked-up where I left off with Wendy. Alex has excellent customer service as well. He took time to understand where I was with Wendy. We closed the deal quickly afterwards and I'm a happy customer and a new member of the Infiniti family. Thank you!

Jonesy23

Aug 6, 2013

Mahdi and Jason were very helpful throughout this process. I was coming from out of state and both of them were very accommodating with all of my questions. I would highly recommend working with both of these gentlemen.

itsdonvito

Aug 5, 2013

Im not one to haggle. Come in at a price that I feel is fair and we are done. The team at Ramsey Infinity surpassed my expectations. This was my first new car in thirteen years and my first (but not last) car purchased from there based on my expierence.

lamayet

Jul 31, 2013

I must say the entire staff at Ramsey Infiniti was friendly and helpful. I went Infiniti Ramsey after a terrible customer experience at another Infiniti dealer (Englewood). Ramsey truly rolls out the red carpet for all their customers. They understood exactly what I was looking for within my budget. My sales person Mahdi was a pleasure to work with. He was courteous, informative, and patient. Even the processing of the paperwork was quick and efficient. I lease a G37x and couldn't be happier! I highly recommend Infiniti Ramsey.

DavidSquillacote

Jul 28, 2013

It was time for me to roll over my lease. Ramsey had given me great service on my M37 (bought elsewhere) and so I gave them a shot. The experience was superlative from start to finish. The salesperson (Mahdi) was prompt getting to me on the floor and was both knowledgable and courteous from the start of the process - he was definitely not too pushy, but just right in getting me to where I needed to be - a test drive of the G37 Coupe. We had a great ride and he let me push the sports capacity of the vehicle (as I needed to do). Went back the next morning after checking Consumer Reports (they loved the G37). The deal was done quickly and to the satisfaction of all. I was able to get to the price I wanted and the dealer seemed happy also. Jesse Giordano was terrific in the Closer role. Paperwork and a happy couple out the door and on the road in about 2 hours total.Really good experience. James (Sales Manager) was also very professional. I still recommend the dealership.

amorstelle

Jul 26, 2013

Usually, buying (or leasing) a car can be frustrating , even if one has done his due diligence; however, purchasing a car at Ramsey Infiniti is a pleasurable experience. Willy Rijksen (the Lease End Coordinator) was knowledgeable, professional and personable from the start: one can see why he has won so many sales awards. Jesse Giordano (the Business Manager) provided practical input and was helpful in making a final decision. I highly recommend these staff members (and this dealership).

BarbZ

Jul 11, 2013

This was the most refreshing leasing process I have ever had with a car dealership. I have leased vehicles from Ford, Toyota, Nissan and BMW and this was by far the best. From my sales lead, Ralph, to the manager, Khalid, everyone was friendly, and straight forward. I received exceptional service and there were no surprises.Highly recommend this dealership!Barb Zannetti

Baju

Jul 9, 2013

Thank you willy rijksen for the opportunity to meet you and helping me out on the purchase of certified m37x the quality and experience was great

ymmutt

Jun 28, 2013

I am a returning customer...x3...and returned because of the excellent treatment and service I have received at Ramsey Infinity. Alex Malke leased me cars # 2 and 3. He was knowledgeable, respectful, patient and helpful. He always answered my questions completely and and competently. I had been contacted by other dealerships and actually was considering a lower priced car, now that I am retired.But since others were offering me "such a great deal", I thought, since the last lease deal was such a positive experience, I would contact Alex first and see what he could do for me.He actually remembered me, which was surprising. He came in with a price that was good but still not affordable to me.He asked me to come in and speak with him.I explained my situation and limits. Although I was quite firm in my budget, he worked very hard to meet them more than satisfactorily. He got me into a car that I loved, a color I liked, with all the extras I wanted.-for a price that I could afford. I was ecstatic! After connecting my phone to the Bluetooth, he spent over an hour working on problems with my phone connecting to Pandora (since I was SO upset that Infinity no longer allows CDs to be burned to the hard drive :( this was so I could still listen to music I enjoyed . He worked closely with a technician (also very helpful and accommodating) to make sure everything was in proper working order before I left.This attention to detail and supreme customer service, is what would make me come back for yet another Infinity when my lease is up. I must also say that my dealings with the service department from the top down to the clerks and excellent repair people, have been equally positive. They are always accommodating, highly professional,l helpful and friendly. Although Ramsey Infinity is not the closest dealership to me, they are head and shoulders-the BEST!

Coder525

Jun 25, 2013

Our salesman Madhi & the dealership manager Khaleed went above & beyond in efforts to accomodate our needs in purchasing this vehicle. I highly recommend Ramsey Infiniti.

hk6337

Jun 21, 2013

MY EXPERIENCE AT RAMSEY INFINITI WAS OVER THE TOP. MY SALESMAN ALEX MALKE WAS GREAT AND DEFINEATLY AN ASSEST TO THE INFINITI BRAND. THE SHOWROOM IS BEAUTIFUL AND EVERYONE I CAME IN CONTACT WITH WAS EXTREMELY HELPFUL IN MAKING MY LEASE EXPERIENCE PAINLESS. I WOULD ABSOLUTELY RECOMMEND THIS DEALERSHIP TO ANYONE LUCKY ENOUGH TO BUY/LEASE AN INFINITI

Sperrta

May 18, 2013

I was in the market for a new Infiniti and went to my local dealer Ramsey Infiniti to check out the G37x lease. When I got there I was greeted by Matthew and right from the beginning he was very friendly and knew his product. He gave me a great tutorial on the car and took me on a long test drive. He was very upfront about the car and the numbers , he even knew more about the competition then the other salesman of there own cars (BMW, AUDI) I left the dealer impressed and wanted to research the car some more before I leased. In the process of my research I got calls and emails from other dealers and one dealer ( i will not mention names) Gave me a price that was about $1000 less so I had to go check it out. When I got to the other dealer the whole story changed and I got the run around (they said they priced the car with loyalty when I specifically told them I did not have a Infiniti). I went back to Ramsey the next day and picked up my car and LOVE it. I would highly recommend Ramsey Infiniti and Matthew to anyone wanting a Infiniti but does not want to play games. When something sounds to good to be true it probably is.. They even gave me my 1st year of service for free, and you never expect anything extra after closing the deal!!!

patelpr4

May 6, 2013

I was in the market for a used Infiniti G337 Convertible and had been doing a lot of research, and visited two other dealerships. One dealership was friendly however their price was too high for my budget, the other dealer was unfriendly and I felt mistreated. Ramsey was was both friendly and had great negotiation ability that led to high customer satisfaction. I was treated with great respect from the onset and taken as a serious buying customer, Willy introduced me to the Sales Manager quickly in the process and that also made me feel comfortable. The spoke to me as a human being not another number on the books and that made such a difference. I would recommend Ramsey to anyone who is buying an Infiniti or any luxury vehicle.

Dpc28

Apr 22, 2013

Alex Malke was by far the beat sales consultant that I have ever dealt with, and I have purchased many different cars over the years. He was knowledgeable and provided me with a very good lease alternative, even though I had initially planned to purchase the vehicle. He did not pressure me and made the experience truly enjoyable. I am very happy with my new Infiniti.

Castergine

Apr 8, 2013

Great job by Mahdi, he took good care of me during the entire sales process. I trusted his approach and style. He is very knowledgeable.

Convert to Infiniti

Apr 2, 2013

Went shopping for a new JX to replace my MDX. The ease of use of the third row was the biggest selling point. The price was a little higher than the MDX but offered a lot more technology, along with being a new style while the MDX has yet to change in 6 years. Have driven about 3500 miles very happy. Came in through their website department and was directed to JD sales manager , JD introduced me to Wendy, very knowledgeable, negotiation was easy, their first number was strong compared with other dealerships. Service so far has been easy to deal with , and have only needed my first oil change.

PiotrK

Apr 1, 2013

I'm not the easiest person to deal with. Still, James was very patient, professional and went an extra mile to make the deal happen.Picking up the car was super easy. When I arrived, all the necessary paper work was already pre-printed and the car was ready. I was given a tour of the service center and introduced to the service manager. They even searched my old car, found and returned small items that I left behind. In less than 30 minutes I was all set and on my way home, in the new car. I leased few cars before but they managed to impress me.I can strongly recommend this dealership.

DannyLee79

Mar 29, 2013

Mahdi Elayan at Ramsey Infiniti made what normally is dreadful, exhausting car experience a REAL PLEASURE!!! He was courteous, professional, addressed my concerns and went above and beyond to make it a Pleasure. Did not push, ignore, use unprofessional language, roll his eyes or tell us he will be right back and disappear for 30 minutes like typical salesman. He answered all of my questions and concerns with patience and was extremely knowledgable. If you want to experience hassle free, professional, comfortable car buying experience...Please go see Mahdi at Ramsey Infiniti!!!

mdabal

Mar 28, 2013

This was my first time leasing and I was a bit apprehensive. After visiting several Infiniti dealers, I finally settled on Ramsey Infiniti for several reasons. Matt Moskal was extremely knowledgeable about the brand and responded to any question (via email or phone) immediately. There was no pressure here which unfortunately I did not experience at other competitors. If you can believe it, they (Matt and Jay) made leasing a car an enjoyable experience. I would do it again in a heartbeat! Oh yes, I absolutely love, love, love my JX!

ador

Mar 27, 2013

I went to Ramsey Infinity for an online Ad I saw and the car was in great shape. At the dealership Mahdi & Mr.Khalid worked with me and my pricing request to make a deal and so we did. Now, my family and I are ready for a great summer in our pre-owned FX35.Thanks you guys at (Ramsey Infinity).

lisag7

Mar 27, 2013

I received a call from the front desk telling me that my new plates were in and I could pick them up when it was convenient. When I got there Matthew put on my plates immediately. While he was putting on my plates I asked him if he could help me out with some of the interior controls. He helped me with my radio set channels and sirus radio set up. He answered all my questions and was very patient. All good things about Ramsey Infinity...Friendly, Knowledgeable and No pressure dealership. I would highly recommend them. Thank you Anthony and Thank you Matthew...

TommyBear

Mar 27, 2013

I was visiting the dealership early in the morning for service to my existing M35x - the valve stem had become damaged. While there, I decided to take a look at the showroom. I am happy I did, because Mahdi and the team helped me drive away with a brand new G37x that morning. They made a fantastic deal and I got all of the options I wanted.

ssuponit

Mar 26, 2013

i've been visiting many dealerships before Ramsey Infiniti while shopping for a new car. I found this place very friendly and knowledgeable, but most importantly easy to deal with. In and Out .. non of the nonsense. Best Sales person: Willy Ryksen. Very nice man and will help you with whatever you need.

g37x2013

Mar 25, 2013

The second i walked into the dealership they offered me beverages,food, anything i wanted. They were very friendly there and made me feel at home. also one of the men who worked there actually let me keep the car there over night because it was snowing and he was nervous someone might hit me. Great service! very respectful and i definitely recommend going to Ramsey Infiniti!

gc1225

Mar 25, 2013

It was such a pleasure dealing with such professionals. I have had Honda's and Mercede's and for many years.. Not one of these companies made me feel as comfortable as Ramsey Infiniti. I started my search with Sheila and from the first email, she made me know that they were there for me. When my son and I went on Saturday, March 22, we met Wendy our sales person. You would think that a women, let alone a young girl wouldn't know a thing about cars. We were pleasantly surprised. Not only did she know her stuff, she was very courteous and did not make me feel inferior. She was not pushy like so many sales people. When it came time to price the vehicle, we met J.D. He too was very courteous and very accommodating. When we left, we were extremely happy. We never thought for a minute that we were taken advantage of the way so many car dealers will do. I just can't say enough. My son will be visiting them when his lease is up.Thank you very much to all of you. I will see you on Friday, March 29th, when I pick up my beautiful JX.

Spertta

Mar 23, 2013

I was in the market for a new Infiniti and went to my local dealer Ramsey Infiniti to check out the G37x lease. When I got there I was greeted by Matthew and right from the beginning he was very friendly and knew his product. He gave me a great tutorial on the car and took me on a long test drive. He was very upfront about the car and the numbers , he even knew more about the competition then the other salesman of there own cars (BMW, AUDI) I left the dealer impressed and wanted to research the car some more before I leased. In the process of my research I got calls and emails from other dealers and one dealer ( i will not mention names) Gave me a price that was about $1000 less so I had to go check it out. When I got to the other dealer the whole story changed and I got the run around (they said they priced the car with loyalty when I specifically told them I did not have a Infiniti). I went back to Ramsey the next day and picked up my car and LOVE it. I would highly recommend Ramsey Infiniti and Matthew to anyone wanting a Infiniti but does not want to play games. When something sounds to good to be true it probably is.. They even gave me my 1st year of service for free, and you never expect anything extra after closing the deal!!!

sc02295

Mar 17, 2013

Very friendly, very informative, trustworthy, treated me professionally and they took a stressful situation and made it very digestible and straightforward. I wouldn't hesitate to recommend the dealership to family and friends. I look forward to dealing with them in the near future

Marie141

Mar 16, 2013

I recently relocated to Bergen County from Atlantic County. I needed to find a dealer to service my G37x. I took my vehicle in on 3-16-13 and every part of the experience was outstanding. From being greeted underneath the overhang to the friendly, smiling face at the desk, to being directed to Larry. Everyone was so positive and welcoming and I arrived at 7:30am. I had a concern with a rattle and squeak in the dash/windshield. Larry assured me that they would look into it. I was given a loaner vehicle and left to go about my day feeling very good about choosing Ramsey. I received a call just shortly after lunch saying my vehicle was done. They completed the routine service, fixed the squeak and washed my car. Picking the vehicle up was just as prompt and friendly as dropping it off. My thanks to everyone at the service department!

Rkahn7

Mar 16, 2013

My husband and I were making the move from Manhattan to the suburbs of NJ and we knew it was time to look into getting a second car. I was referred to Infinite of Ramsey by a friend of mine who previously had a great experience with Sheila: I called and left a message for Sheila, who immediatly got back to me and listener to all my concerns. She assured me that my husband and I would find something in our price range, and would not have to compromise any of the important factors we were looking for in a new car. Sheila made sure to listen to all of our concerns, and made us feel that she genuinely cared about my husband and I walking away from this experience comfortable and satisfied. She guided us through the entire process and dealt with all of our concerns and questions throughout the entire process. She was patient, friendly, always followed up in a timely manner, and we ended up walking away with a great car right in our original price range. I would definitely recommend working with Sheila to anyone who wants to be treated honestly and respectfully!

Tunisha12

Mar 15, 2013

I have been looking for a pre-owned vehicle for several weeks. I was about to give up with the whole process of looking and dealing with another car sales person. I went to several dealerships in Paramus that had poor Customer Service. I decided to give Ramsey Infiniti a try. I called the Internet Sales department and spoke with a bubbly woman named Dee & her assistant Sheila. Both were really sweet and guided me through the whole process. Sheila suggested that I come to the dealership & test drive an Infiniti. She assured me that I would not be disappointed. I was a little hesitant about taking the drive to Ramsey & to only get disappointed again. After arriving to the dealership & meeting Dee, she turned my frown into a smile. Dee was WONDERFUL!!!!!! I test drove a NISSAN & fell in love ?. Everyone at this dealership was pleasant and courteous. Jay in the finance department did an amazing job with getting me approve & working his magic to make the, process go smoothly. Matt my salesperson was so sweet & very informative about my vehicle. I highly recommend this dealership if your looking for GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!

Sammysmom

Mar 14, 2013

Best sales manager and service. Love Phil.!!4 cars laterThis is the BEST place for an awesome carIf you want a high quality AWD carGo to THIS dealer.!!!!Ask for Ralph or Alex They are truly first class.!!!!

mouldwarp

Mar 10, 2013

What a relief after visiting my local Infiniti dealership to find professionals !!! I had arranged an appoinitment for aroundy 2pm but the sales person was busy with a long term customer, however he broke off and I was able to explain my requirements, after some thought he decided that as he would be occupied for some time that he would introduce me to Ralph Keller who would be able to assist immediately. I was interested in a preowned M35X of which the dearship had three available, Ralph hailed from my part of the world and before we got down to serious busines we spent a little time talking about the old country, etc. I decided upon a car which had just come in the previous day and took a look at it and was impressed, Ralph advised that it would be available for Infinit preowned Certificationa and explained that as it had a few minor blemishes that they would be treated through the Infinti Certification process and that I could return the following week for a test drive. Infiniti were offering a lease buy back option, I had a 2011 G37X, which I was able to trade, the new times were rather more than I was expecting but the car was just what I had been looking for over the past few years and could never afford so we sealed the deal. I decided that I would return the following Saturday and Ralph kept me updated all week as to the status of the work being done on the car. I am now the new owner of a great preowned Infiniti M35X, a wonderul car !!! I would also like to thank the Sales Manager Khaild Salem who showed continued interest in my transaction and Jay, who fixed it for me, who arranged very acceptable financing, Ralph also kept me updated on plates, which I picked up a week later, very speedy, and some other items which he was happy to obtain. I would highly recommend the dealership, very professional with a continuing flow of buyers and of course Ralph who thoroughly deserves 10/10.

ZackIssa

Mar 7, 2013

Mahdi was very professional and polite. He was very informative and didn't push me so he can make a sale. I enjoyed the experience and he made my decision very easy. I recommend Ramsey Infiniti and Mahdi Elayan. Trust me, you won't find any place better.

Adriana12345

Mar 5, 2013

I went in to buy a used Infiniti and trade in my '06 Infiniti. After going on a test drive with Matt and discussing payments he opened my mind up to leasing- something I have never considered before. I ended up walking out with a brand new g37. He wasn't pushy at all, was willing to work with me and was extremely knowledgable. He had an answer to all my questions and more. They gave me exactly what I was looking for for my trade in. I didn't even have to negotiate. A pleasant surprise. Management was great and helpful as was finance. I will be back for all of my infinitis. Thank you!

Jeffrey459

Feb 4, 2013

Outstanding service department and sales department. Ramsey Infiniti is the only dealer I would buy my cars from because of the quality of there work. Bob is a outstanding mechanic

MikeRyan12

Jan 29, 2013

Willy (sales) was great...showed us what we were interested...answered our questions and gave us a great deal with no games...Jay was equally professional (finance)..answered all my questions and was very organized...was a great car buying experience.

doma135a

Jan 26, 2013

My new FX35 was delivered with a broken fog lamp. I asked for lighted door sills and was told that they were not available even though this is a dealer installed item. This was my second car bought at this dealership. When there was a problem with the service department, Matt did not return my calls. The service department also did not return my calls. I asked for management to get in touch with me and they did not return my calls. I would never buy another car from this dealership.

Chrisjoprod

Jan 25, 2013

The best experience I every had in buy a car. Mahdi and Jay was respectful, patient, informational, polite to me and my family and finished the paper work record breaking fast. No hassle at all. Great dealer + great workers + good price = Happy customer.Thanks Much GuysChris Johnson

pvcampanelli

Jan 25, 2013

I am extremely pleased with Ramsey Infinti and Rob Sferlazza as my sales representative. My new M37 represents my fourth vehicle leased through Rob and this dealership. I have found this team to be exceptional with respect to their attention to detail, friendliness and professionalism. Rob is very aware as to what is important to me as a customer when leasing a new vehicle. Lastly, I am very much appreciative to their care and follow up after the completion of the transaction.Very nicely done!Paul Campanelli

rosalba.espinal.7

Jan 18, 2013

As a new customer at Ramsey Infiniti,I am very satisfied with my purchase. The customer service was great as well as my sales customer. I would recommend all my friends and families to Ramsey Infiniti because their prices and service are excellent. Overall I had a great experience with Ramsey infiniti and I am very happy with my car and the service that they provided me.

dgloftis

Jan 17, 2013

Matt could not have been more friendly, efficient, informative or thorough. It was a pleasure to work with him. The paperwork was ready and accurate and he was very knowledgeable. I would highly recommend him to anyone.

lih1229

Jan 7, 2013

James was a pleasure to deal with - he was honest, forthcoming, knowledgeable, helpful and did everything needed to help us. I really appreciated working with him and would definitely come back!..........Larry

kwon14

Jan 3, 2013

I was treated w/respect and professionalism the moment I walked in the door. I realize this is a sales situation, but I never felt like I was being given the 'hard sell.' Everyone was extremely friendly and knowledgeable w/o being pushy. I ended up w/a great car at a great price.

rafikbotros

Dec 29, 2012

Great experience,today i went to infiniti ramsey to buy FX35 08, i had a real great experience after talking to anthony "salesman ". He is professional and very chummy and friendly. That dealership is really providing a great service, good prices.I advice whoever planning to buy his car from their to ask for anthony. He is an example of how the salesman should be.

julianyc22

Dec 19, 2012

We had a great experience at this dealership. The person who assisted us was highly knowledgeable, professional and all around extremely pleasant to do business with. Highest marks to the dealership for excellent customer service and a seamless, enjoyable process of signing a new lease.

DEEYES222

Dec 18, 2012

WILLY and JAY are wonderful to deal with and exceeded our expectation from a luxury dealership. We have two boys, and wanted to replace our MDX with the JX. This JX is our 5th new car. Nothing to brag about, but want to compare this purchase experience with our prior ones. Overall, we had good experiences from the ones we PURCHASED FROM, but THIS TIME, everything EXECEEDED our expectation (this could raise our future expectation as well :) Willy was very knowledgeable on Infiniti product, pleasant and explaining features and specs in detail - VERY supportive. My wife and I really enjoyed dealing with him. Willy even did EXTRA and made a special arrangement with my wife putting a BIG Golden bow and balloon to surprise me on the day for the delivery, which was my birthday :)Jay was also very friendly and supportive. We had an minor issue, and he was willing to think from our perspectives and tried his best for the best solution.We had our expectations from a luxury dealership, and Willy and Jay set our NEW standards. We highly recommend them for your next Infiniti!!!!!

Moliver2582

Dec 17, 2012

My overall experience at Ramsey Infiniti was great. Daaimah Teal was very professional & informative. James was also very attentive & warm. As a current BMW owner I am accustomed to stellar customer service & Infiniti Ramsey gave me the same level of customer service which honestly exceeded my expectations. Kudos to Ms. Teal & the staff at Ramsey Infiniti

MarieN1

Dec 15, 2012

Great experience in a long time. Willy was very helpful as well as knowledgeable, it was as if I was buying a car from a friend. Went there to purchase an FX35 used but look very new and was in excellent condition, Willy even added some upgrades at his own expense. Now thats what I call a friend, he's very funny too; made me laugh the whole time I was there.I'd definitely come back when im in the market for another car, thanks Willy!!!

TONYTUFF

Dec 6, 2012

ALWAYS WANTED AN INFINITY SO NOW I HAVE ONE MATTHEW WAS VERY INFORMATIVE AND HELPFUL WITH THE PURCHASE, MY OPINION IS STILL UNDECIDED BUT MY INITIAL FEELING IS THIS IS A VERY GOOD PLACE TO PURCHASE A CAR BECAUSE MOST THE PEOPLE THERE WERE REALLY FRIENDLY AND MAKE YOU FEEL AT HOME. I REALIZED THERE WAS A NAIL IN MY TIRE THE NEXT DAY, I WAS NOT COMFORTABLE EXPLAINING SINCE I WAS TOLD THE TIRES AND STUFF ARE COVERED. MIND YOU IT COULD HAVE BEEN FROM ME AS OPPOSED TO HAPPENING THERE, IT WAS ONLY A DAY LATER I REALIZE. SALES PERSON DID CHECK AND SAID IT WOULD BE TAKEN CARE OF SO I FELT BETTER.PERSONALLY I ENJOYED THE EXPERIENCE AND HOPING TO WORK WITH THE DEALERSHIP, MY INITIAL FEELING IS I WOULD DEFINITELY RECOMMEND OTHERS TO THIS DEALERSHIP.

Tine2169

Dec 2, 2012

I have worked with Ramsey Infiniti for years, and I find that the staff, especially Anthony in sales, and Alex in Finance, are the utmost professionals. They are knowledgeable and attentive to the needs of their customers. Purchasing, including the financing aspect, is effortless and worry free. They treat you with a respect and are not pushy. I never feel the need to shop another Infiniti dealership in hopes of getting a better rate, because they competitive from the beginning. I would highly recommend this dealership for anyone's next car buying experience.

PaulW2

Nov 27, 2012

Great experience! Mahdi was an absolute pleasure to do business with. Sales Manager JD negotiated with us very fairly. I would strongly recommend this dealership to my friends and family.

Annoyed

Nov 25, 2012

Beware. I was sold dent/ding protection. At point of sale I was shown a diagram indicating marks around the entire car would be covered. Now sales tells me that only metal services are covered-- not the plastic which encompasses the entire front and back ends of the car. Service department came up with a lame story. Acted like I imagined what I was told. Bottom line: it's a racket.

tv13toledo

Nov 19, 2012

Dealership sold me ding/dent protection when I leased my car. Now they're refusing to remove marks from my bumper saying plastic is not covered-- just metal. Nevermind that the diagram I was shown at the time of sale clearly indicated the entire perimeter of the car would be covered under the policy. My discussions with the sales staff left no doubt that the bumpers were covered.

deborahl1

Nov 13, 2012

After a horrible experience with a previous care dealer in Englewood,who had me running back and forth for a month I Google car dealers and found Ramsey of Infinity and contacted them about a car. My visit there was awesome, its my first car and they treated me special. I received excellent customer service and the sales rep, Mahdi, was awesome. He was patient with me even when i was undecided about the type of car i wanted, he also made suggestion that enabled me to worked within my budget. I have no regrets in doing business with Ramsey of Infinity and i would recommend any one to do business with them.

SamGsr

Nov 11, 2012

Amazing experience. I actually purchased a 2009 FX35 over the phone from Canada! Ralph was extremely helpful and Alex the finance manager got me all the paperwork very fast. I would def recommend Ramsey to friends and family. If they are that good with people from another country, imagine how good they are with their local customers.

MMorra

Nov 8, 2012

From start to finish leasing our new QX56 was a great experience. The Sales team worked together to fit out schedule. Everyone we worked with was very knowledgeable.

BXJasper

Nov 7, 2012

I went to Ramsey Infiniti a couple weeks ago to look for a used car. The salesman I dealt with was great, however, the sales manager that I dealt with was absolutely obnoxious. After dealing with the salesman for about an hour the sales manager came over and sat down like he didn't even care whether I made the deal or not. He was rude, and underdressed compared to the other employees. He continued to belittle me for reasons unknown, and to make matters worse, when he got up to work out the price I heard him speaking in a different language which made me feel extremely uncomfortable. Needless to say I did not make a purchase from Ramsey Infiniti. I felt like the salesperson was much more professional than the sales manager. I do not recommend Ramsey Infiniti to anyone unless you're only dealing with your salesperson. The rest of the staff seemed to be in good spirits, whereas the sales manager seemed to be miserable.

RConte1213

Nov 7, 2012

I dealt with Willy Ryska and I was buying a car for my son. My son is 18 years old and Ramsey Infiniti was the first dealer we went to. Usually I shop for a weeks before I would buy a car. However, I felt very comfortable with the 2007 Infiniti G35X that WIlly showed us that we were ready to buy. What sealed the deal was the fact that Willy was able to ensure that the car was safe by replacing the tires and brakes prior to purchase. Since the car had 92K miles it was important to me that the car was safe for my son. Willy has restored my faith in car salesman as he was very caring and honest. It was a pleasure dealing with him.

bmsinger

Oct 24, 2012

On Tuesday October 23rd I was driving my Infiniti JX in the far left lane on Route 17 South when I noticed a small kitten sitting on the concrete barrier that separates the North & Southbound lanes. I couldn't believe my eyes, but I immediately turned around and headed onto Route 17 North. I merged into the left lane and began driving slower as to not pass the endangered kitten. With my hazards on, I approached the kitten( which was less than 8 weeks old) stopped my JX opened the driver door, quickly grabbed the kitten and continued on the highway. As I brought the kitten into my car she jumped out of my hands onto the passenger side floor and crawled up inside the car behind the glove box. After many tries to coax the kitten out of my car, I decided to call my Ramsey Infiniti Sales person, Ralph Keller for guidance. He said no problem bring the car here and we will do our best to get the kitten out. Upon my arrival at 4:30pm, I was greeted by Ralph, Jim McNally, Jay Debow, Dennis who were amongst several service and sales people that came to our aid. Almost immediately,the techs started on the car and removed my glovebox. A tech went to grab the kitten but she scratched them and moved deeper within the car. It was quite the scene because the dealership had never encountered a situation like this before. These hardworking individuals spent 1 1/2 hours, took apart my entire dashboard, to save this animal. She had managed to make her way from the passenger side all the way to the driver side ending up behind a vent. Because I had to bring my car in for some recall updating I decided to take care of all that while I was already at the dealership. The Service team provided me with a loaner (White QX). Throughout the entire experience I marvelled at the sincerity, dedication, steadfast approach to making sure this problem got solved. The sales and service people involved in thi stayed longer than necessary to help me - not giving up but trying different methods so that this story would have a happy ending, which it did. At 6:20 Dennis emerged with the kitten,named aptly, Infinity. I then took her to the Ramapo Bergen Animal Refuge. She is currently being cared for with a foster family because she is too little to be adopted out. In thinking back on this event, I am so happy that I went directly to my dealer, they knew exactly what to do, how to do it and all with a smile. I applaud these guys! Thank you Ramsey Infiniti!

SwiftNiv

Oct 22, 2012

I drove in from the city to visit this dealership, based on the recommendations I had received. My salesman, Ralph Keller, was incredibly friendly and informative. Not only did he take the time to fully understand my needs, but also respected that this was a major purchase, and patiently explained the features and benefits of each vehicle I was considering. I felt confident in my purchase, knowing that I had all the information needed to make an informed decision.I have since recommended Ramsey Infiniti to a number of friends currently in the market for a new car. Ralph's professionalism and knowledge has given me trust in the Ramsey Auto Group as a whole, and I would not hesitate to consider or recommend the other dealerships within this Auto Group. Many thanks to Ramsey Infiniti! I am a proud owner of a beautiful G37 and couldnt be happier with my purchase.

Jill24

Oct 11, 2012

Did no expect to buy a car the day that I went in, I was only shopping. But my sales rep Mahdi was very helpful and courteous and listened to my needs. He helped me find the car that I was looking for and did not pressure me at all. I would recommend this dealership to all my friends.

fiyyah12

Oct 8, 2012

I purchased a G37 from Ramsey Infiniti and had a GREAT experience. This dealership was awesome in getting me to decide to go with this vehicle. I was back and forth doing internet shopping between Mercedes and Infinit and once I spoke with Daaimah Teal at Ramsey Infiniti she was able to convince me to come in and take the vehicle for a test drive. The price that was negotiated was perfect for me and I ended up saving lots of money rather than purchasing the Mercedes. Daaimah was very friendly and was able to sell me on this vehicle and I have no regrets. This dealership provided excellent service and I believe I will remain a lifelong customer!!!

Sheldon Grossman

Oct 1, 2012

MY EXPERIENCE WAS GREAT THANKS TO MAHDI AND JAMESMahdi was a throughly knowledgeable salesman who answered all of my questions to my complete satisfaction without asserting any presure. It was not my intention to buy an Infiniti at this time. I intented to buy an German automobile to replace the one that I just disposed of, however after speaking to Mahdi for an hour he convinced me that the Infiniti was the way to go. The entire sales experience was throughly delightful. The salesmanager James Deutschkron was also very professional and totally enlightening and helpful without asserting any pressure at all. I believe we negotiated a fair deal and I was given the best price available.I have been a German automobile owner for the past 32 years and it was never my intention to buy anything else. I just went to Infiniti because I was in the area and was curious to see what they had to offer. My intention was to go to the showroom next door and purchase one of their cars. but, they hooked me with there professionalism, their honesty, and their offer. It appeared to be far better than what I was going to get next door and fortunately my instinicts were correct, the car is everything they said it was.Furthermore now that I am an Infiniti owner I can truly state that the driving experience is great and the car handles as good or better than they said it would. I have found their service department to be very responsive and professional. They took all the time I need to go explain every detail.Thank you Infiniti

gene tannenbaum

Sep 25, 2012

I was blown away by the ease of the purchase. The team was very professional led by my sales rep, James Lozier. They promised me a particular car at a particular price and thats exactly what I got without any drama or issues. Their knowledge was outstanding as well as the comfort of their dealership was appreciated.I would reccommend them to all my friends and family.

Thakkar Sub

Sep 24, 2012

I just bought my first car from Ramsey Infiniti. I got a great deal. The sale associates were very helpful. I was able to drive home in my Infiniti the same day. I would recommend everyone to go see willy and alex if they want a good deal on their dream car. thanks again guys. Thanks, Priyank Thakkar

veronica52

Sep 23, 2012

Dear Mr. Salem: I apologize for the tardiness of my review.. I've been very busy "with my new car"! I will tell you exactly what I said to Mr. Salem from the Dealership. I want to Thank Everyone at Ramsey Infiniti for making me feel like Family from the moment I walked in the door. Although, I didn't purchase an Infiniti (due to my financial situation) it did not make a difference in the way I was received and treated. Mahdi, my sales person was exceptional and went above and beyond to help me with my purchase of the 2005 Camry. I will definitely refer anyone looking to purchase a car to Ramsey Infiniti and suggest they ask for Mahdi as there "Go to Guy"! Thank you All for your Excellent service, I know I have a Gem of a car, because I feel you are All very protective of your reputation, and would sell/purchase only the cream of the crop in cars and in your Personnel!! Regards,Veronica

Nancy Vinciguerra

Sep 21, 2012

This is the second Infiniti I have leased from this dealer. I loved my 2010 FX37, and I was able to terminate my lease early to get a 2012 FX37. Matt was extremely knowledgeable, and the entire transaction went very smooth. I highly recommend Matt and this dealer to anyone interested in buying an Infiniti. I also wanted to lease from this dealer, because the service department has always given excellent service.

Yorkies4Me

Sep 18, 2012

Going to any dealership for me can typically be a very stressful experience. The excitement of getting a new car is usually overshadowed by anxiety over dealing with sales people and negotiating a deal. I am a repeat customer of Ramsey Infiniti and have always had a generally good experience, but this past purchase has been exceptionally pleasant and stress free. I attribute this to my sales person, Bob Helstoski. I was a little worried initially. The sales person I have always dealt with was no longer with the company and I did not know Bob. I was interested in a new 2012 G37 sedan and was sure it was going to take a long time to settle on a deal. The exact opposite occurred. Bob was very professional and transparent about options available and price. No games from him and this immediately put me at ease. We agreed to a deal that satisfied me greatly and I have never been happier. I got everything I wanted and more. I cannot recommend Bob Helstoski enough. I was able to negotiate a great deal and I had the pleasure of working with Bob, a great salesman and good person overall. Nice and professional gentleman who made me feel welcomed. Thank you Bob.

Tom DeStefano

Sep 14, 2012

This salesman is a keeper on your end. He was professional, gave us all the facts about the car, but most of all, extremely personable. He was the one who pushed us over the top in buying this car at your location. We were dealing with Pepe's in Westchester and the price of this car was the same there. I was referred to Pepe's by a very good friend of mine who knew the sales manager well, and we did go there first. I had made a deposit there on the car we were interested in but we had dealth with your location on all our Infinity leases and purchases. On the way to Pepe's, we approched exit 15 when we decided to go to your location. When we walked in, Mahdi greeted us with a smile. There was no brash greeting, no hype, no pushing, instead we felt as if he was an old friend. His mannerisms sold us that car. After he gave us the bottom line on the car, right there and then I called Pepe's to tell them to issue me a credit for the $500 deposit and to tear it up. I knew I was in the right dealership for this purchase. I hope he is there when we're ready for our next Infinity. Your salesman should learn from him if they do not have this approach.You want to sell cars? He's definitely got the right formula. There's only one thing seperating you from Pepe's. With all things being equal, it was that first and consistant demeanor of Mahdi that instantly made us want to buy our car there. Buy the way I'm not his relative or friend. That day was the first time we ever met Mahdi. My wife and I discussed our review of him and we decided to give you an in depth response, and we did. Well done Mahdi. The whole staff at your Infinity location should heed the messenger. With kindest personal regards, Gloria and Tom DeStefano

vkurdzg25x

Sep 9, 2012

My experience at Ramsey Infiniti was excellent! Everybody there was warm, friendly and most helpful. My Sales representative was Matt Moskal. Matt was "The Best" sales person I ever had the pleasure of working with. He was every bit of what a dealership would want in a salesman. He made the Infiniti experience that much more satisfying. He was very polite, gracious, and totally knowledgable about Infiniti's and really went above and beyond what you would expect from your average salesman. The whole purchase went quickly and smoothly. I would absolutely recommend Ramsey Infiniti to friends and family.

suescar12

Sep 6, 2012

My experience at Ramsey Infiniti was wonderful! Everybody there was inviting, warm and most helpful. My Sales representative was Bob Helstoski. Bob was "The Best" sales person I ever had the pleasure of working with. He was every bit of what a dealership would want in a salesman. The cars are absolutley beautiful but he made the Infiniti experience that much more satisfying. He was polite, gracious, knowledgable and really went above and beyond what you would expect from your average salesman. I had a difficult situation and he worked it out for me. I am now driving a beautiful G25X. The whole purchase went quickly and smoothly. I would absolutely recommend Ramsey Infiniti to friends and family. The car speaks for itself , but the experience of the purchase goes a long way! Everybody is great at Ramsey Infiniti but Bob Helstoski is it's shining star!

willrod12

Sep 6, 2012

As a customer, all you could ask for is a fair price. At Ramsey Infiniti, they are more than fair. Their customer service is superb, they are very knowledgeable about their products and they handle everything in a timely manner. Special thanks to Bob Helstoske, Matthew Moskal, Christa Cook and Mr. Khalid. This is the second vehicle I purchased from Ramsey Infiniti and I am looking forward to the third vehicle in the future.Sincerely,William Rodriguez

Gcoupe37

Sep 5, 2012

Leased a G37 coupe in March, and now an FX with Anthony and I am extremely happy with both experiences. He still continues to provide great service throughout my lease, which is why I made my most recent purchase with him as well. This is my fourth vehicle from Ramsey Infiniti and I plan on staying with them in the future. Highly recommended!

Mrydel

Aug 31, 2012

When I went to Ramsey Infiniti I wasn't really too sure if I'll be able to buy a car at all. I didn't know about my credit score and was a little affraid of prices of Infinitis. I got my eyes on a 2009 FX35 and asked for assistance. I couldn't be happier with Bob Helstoskis help. We test drove the FX while he briefly gave me some info about it. The price to me was great! And they were able to aprove me for a loan too! Bob is a great sales man, tried to make the sale as easy and quick as possible. They gave me three options of finicing to choose from ( which was Great!). The business manager also gave me a great deal on the waranties. And after just couple of hours my Infiniti was ready to go home not only washed and detailed, but they also slapped some new tires on it!! I also had a little chat with Mat Moskal who also works there. All staff is extriemly friendly and helpfull. Definetely an amazing expierience. Ramsey Infiniti will definetly be the only dealer I purchase from in the future and I recomend it to everyone!!

rasjoseph

Aug 29, 2012

Christa Cook was my initial contact at Ramsey Infiniti through the internet. I made several appointments which had to be rescheduled because of my mother's illness. However Ms Cook was persistent without being annoying but courteous while I dealt with my mother's illness. Although I missed several appointments she had scheduled without a call from me to reschedule she was never impolite. Finally I decided to visit Ms Cook without even an appointment because of the manner in which she conducted the business at hand. She then introduced me to Mr Matt Moskal who extended the same courteousness in our business transaction. Mr Moskal explained everything in a simple matter-of-fact way without overselling me on the vehicle i wanted to purchase. He is a straight shooter and I appreciated this especially with my vehicle I was trading in,and when I test drive the vehicle I was interested in. He is knowledgeable in the product he is selling and I was pleasantly surprised by the service I received at the dealership from all parties concerned, and especially with the speed in which my transaction was completed. I would certainly recommend Ramsey Infiniti, Mr Matt Moskal and Ms Christa Cook to anyone attempting to purchase a vehicle!!!!

MarkP77

Aug 25, 2012

By far the most easy going and comfortable sales transaction. Left with car same day. Negotiation went smooth, liked the fact Anthony placed 3 different numbers on table ( down payment w/tax & fees, no down pmnt w/tax & fees and fees only). Anthony was very explanatory about all fees, trade in process, service for new car. No typical dealer feeling. Thanks and definitely recommend.

kerrifreda

Aug 24, 2012

I love the Infiniti G37 Coupe that I purchased. The dealership worked with me towards a better price and trade. Bob went over all the details of the car and I couldn't be happier.

melanie.costantino.1

Aug 24, 2012

We had a wonderful experience working with James Lozier and everyone at Ramsey Infiniti. This was our first "luxury car" (JX35) and we felt like we not only bought a great car but got treated like we really mattered, and weren't just a "sales number." The transaction was nearly seamless, and they were very willing to negotiate with us concerning price, service and milage on our lease. We would definately recommend working with James and going to Ramsey Infiniti.

SarahPorco

Aug 24, 2012

Bob was fantastic ! Such a nice guy with a lot of knowledge. My father is old school Italian and he was more then impressed with ramsey Infiniti and Bob not to mention he got an amazing deal on a beautiful car. Very happy we found this dealership!

Joey5400

Aug 21, 2012

No pressure salesman solified this deal for us. Matt had the answers right at the tip of his tongue and data to qualify his information. I can't recommend this dealer and salesperson enough . Leasing our car was a pleasurable and relaxing. This was the impressive part of the dealership. Everyone was accommodating and polite. I'm a customer for life.

mdavis99

Aug 21, 2012

I am a out of state person and bought a used car from Anthony and had a good buying experience. I bought a non-Infiniti car from Ramsey and Anthony went out of his way to make sure it was properly represented to appease my Internet-buying fears. He also graciously learned more about this non-Infiniti car than most sales folks would have done. I would buy from him and Ramsey again.

John Hottinger

Aug 20, 2012

I have given this rating because Bob Helstoski was exceptionally thorough and instrumental in our leasing an Infiniti through this dealership. The quality of the experience and the car itself are meet the highest of standards.Thank you.

skoleda

Aug 20, 2012

My experience with Ramsey Infiniti was in one word, exceptional. Their sales team is friendly, incredibly welcoming and more importantly, not pushy. As a young woman, going to buy a new car is something I always dread. From the moment I walked in I felt zero pressure, and walked out with a car that I absolutely LOVE at an incredible price. They took my Nissan lease back early, waived the little bit of damage on it and really made me feel taken care of. I am absolutely thrilled with my new car and look forward to visiting them again when it comes time for service and will without a doubt be referring friends to Ramsey Infiniti. The experience as a whole was probably the best I've ever had thanks to Matt, Alex and Khalid. I highly recommend them to anyone looking for an Infiniti. Stephanie Koleda

kerronanthonio

Aug 15, 2012

I have gave all 5 ratings in each category because this dealership was unlike any other experience I had. I first went there with my family looking to buy and Infiniti and they were pleasant from the minute I walked in they provided me and my wife with some water. Everybody was so pleasant aside from the fantastic customer service they provided the car was excellent quality it drove brand new and was very clean. At Ramsey infinti I thought I was just buying a car but I got an experience I've never experience at any other car dealership the whole package. Thank you Ramsey and I will always be a believer in the infiniti logo this is my 2nd infinti and it's never let me down. Thanks Bob and everyone else at infiniti.

Joeygnj

Aug 9, 2012

Willy was amazing and helpful. Felt comfortable thru the whole experience and came back just for him as this was the second Infiniti bought from him. Fair price, loved the experience. Highly recommended!

Dhruv

Aug 6, 2012

Sheila was courteous enough to call me in response to my inquiry on internet. Appreciated her quick response. I am glad the deal worked out at Ramsey and the visit was worthwhile.

Erackoff

Aug 4, 2012

Matthew was very helpful & knew the product. The business manager was not giving me a hard sake which they usually do....that was great.I would definitely recommend them.

ericg42

Aug 3, 2012

My experience at Ramsey Infiniti was amazing! From the outset I felt as if I was family and the sales representative, Anthony Orrigo, was outstanding, friendly, and personable. Anthony was very informative and always kept my budget in mind. At the end of the day, the whole experience was great and I intend to be a life-long Ramsey Infiniti customer!

RJ17

Aug 3, 2012

My wife and I were in the market for a new Crossover SUV and it came down to the Infiniti JX or the Audi Q7. After making an Internet inquiry to test drive the Infiniti, I got a call from Sheila at Ramsey Infiniti. She helped set up our appointment and was helpful in getting us the time we wanted to be at the showroom. Once there we got assigned to Willy. He was knowledgeable, friendly, and not overbearing. My wife and I really enjoyed working with him. Our entire experience thus far has been great. We ended up buying the JX over the Audi and the service and treatment we received at Ramsey was a big reason why.

Pete3643

Jul 30, 2012

My experience with Ramsey infinity was very pleasant, solely because of my salesman Alex Malke. He took the time to explain everything to me even as we surpassed store hours on a Saturday night. This was by far the easiest car buying experience I've ever had. Thank you ramsey infinity and alex. Pete.....

fiyyah1

Jul 29, 2012

I was looking for a new lease, and first shopped around on the internet to see who was offering the best deal. I spoke with Daimah in the internet sales department who took her time to go over the specifics and told me about a special 18month lease program that was currently going on and she promised that they would give me the best price, so I decided to give them a try. Upon entering the dealership I was very satisfied with the attentiveness of the staff, the customer service was outstanding. Previously I had been shopping around for about a month and was able to get the best deal from Ramsey Infiniti. Ralph was my sales person and he was also great and very professional. Everything went very smooth! Overall I was very satisfied with my purchase and I am so happy that I decided to go with this dealership. I absolutely LOVE my new car and have told and will continue to encourage my family and friends to purchase from Ramsey Infiniti!

cpalestro

Jul 26, 2012

My recent expereince at Ramsey Infinity was exceptional. The salesman, Matt Mosckol, was not only knowledgeable about the cars and finance/lease options, but very personable as well. He throughly explained the total cost inclduing fees, monthly outlay, etc. He was attentive to my needs and did not pressure me into making a hasty decision. Finally I was able to negotiate a very good price for my new Infinity. It was a pleasure working with Matt and I recommend both Matt and Ramsey Infinity highly!

tarheel1

Jul 26, 2012

Matt was very friendl.He explained the deal to me very clearly.I accepted the offer. He then gave me a great overall explanation of the different options of the car n walked me thru it. showed me how to use the the gps,radio,bluetooth n phonebook etc. etc. He was very patient n pleasant with me throughout the sale n presentation of the car I leased.

csinnott

Jul 19, 2012

I started the day not intending to purchase a car for months and after I walked into Ramsey Infiniti I was racing back the same day to purchase my first new car. I could not have asked for a better experience; as a young (unexperienced in cars) woman; I was nervous of having a pushy sales manager that would sell me items I did not need but I received the complete opposite from Freddy. He was professional and had patience with me to explain every step of the way so I felt comfortable and secure with my purchase. From Sheila who answered the phone at my initial call at 9:02am to Freddy to the financial manager (Chan?); I was completely blown away by the friendliness, professionalism and positive atmosphere that Ramsey Infiniti has. I can not rave enough about the wonderful experience I had and am positive I will not be going anywhere else for my future car purchases. I want to thank every member there, especially Freddy, for making what seemed to be a terrifying event into one of the best days of my life!! Not to mention my car was incredibly reasonably priced and in outstanding condition. I wish there were more ways for me to describe the incredible and exceptional service received! Thank you Freddy for your sincere patience, understanding, positive and knowledgable attitude which made my experience worth while; I will never forget my first car purchase!! :)

dennis10

Jul 16, 2012

I can start by saying that this is the 5th Infiniti that I purchased or leased form Ramsey Infiniti. I just leased my 5th car which was an M37X and I love it. There are other Infiniti dealers that are much closer to where I live, but I choose to keep going back to Ramsey Infiniti becaues of Tihomir and Khalid. When I'm there I feel like family. They treat me with respect, there are very honest and they always give me the best deal they can. I actually enjoy going there and discussing the car and making a deal. They tell me everything I need to know about the car in and out. They answer every question that I have and they never rush me or try to force me into any deals. They give me all the information I need and then leave it up to me. They never say anything like I must sign today to get the deal. It's always go home think about it, discuss it with your wife and let us know. Never any pressure. I really enjoy dealing with them. As I said this is 5th Ifiniti from Ramsey Infiniti and I have never had any problem with them. They do exactly what they say they will, no surprizes and I like that. They also have a great service department. I only service my cars at their dealership, even for a simple oil change. Over the years I have never had a problem with the service department either. They give the best service you can ask for. They give you a loaner whenever the service may take a while and make you feel right at home if you wait there for the serice to be done.For me Ramsey Infiniti, Tihomir and Khalid are ABSOLUTELY THE BEST. When it's time for my 6th, I'll be back there again...

artsimon

Jul 13, 2012

I am over 80 . I have purchased many new cars during my lifetime. The negotiation process at Ramsey Infinity was constructive,comfortable, short and sweet. The closing process was fast and to the point and while I was offered the opportunity to purchase extended warranty and tire and wheel insurance, the uncomfortable hard sell approach I have seen at this dealer in the past and at other dealers [ my wife drives BMWs] was not present. I rate this car purchasing experience as one of the best I have had.

boss333

Jul 10, 2012

I was looking for a new car and visited several different dealerships. However, the endless trips ended at Ramsey only because of the friendliness and professionalism of the sales person that greeted me. Of course, the price was in my range as well. I would highly recommend this place to others.

raider711

Jul 9, 2012

I have gone to many dealerships over the course of 25yrs. I have had all kinds of experiences and this one at Ramsey Infinity was one of the most professional. Everyone was pleasant and informative. My Mother in-law and I were never pressured nor did we feel uneasy. We were given a fair offer and they met all our request and needs in a professional manner. I would highly suggest this dealership if you want to be treated accordingly. I will say thank you to Tihomir and J.D. for making our visit a pleasure.

doma135

Jul 4, 2012

Hit a deer with brand new car. Body shop is farmed out and they are horrible. Do not use this dealership for body work. Frank Minervini never even called me back to help with problems. Totally unresponsive and they do not care.

bnshrank1

Jul 3, 2012

I had a great experience at this dealership. My initial salesperson quoted me the wrong price (a lower price). I raised the issue with a manager, J.D. J.D. honored the price, and also gave me upgrades. In my experience with him, he was direct and I could not have asked for him to do more to resolve the issue and make me happy. He then gave me to Freddy - a salesperson, to complete the transaction. Freddy was very professional and treated me in a manner in which I would have treated my own family. I could not have asked for a better experience.

Mp413

Jul 2, 2012

I was looking for a smaller sedan to replace my suv and looked at a few different models from BMW to Audi. I was not even thinking Infintiti but while drIving from BMW and on my way to Audi my husband said "let's see what Infiniti has to offer" so we stopped just to see what they had. That is where we where greeted by Matt Moskal, and he showed us the g25 and g37 awd.He took us on a test drive in the g37 Awd and went over all the features including the Navigation which was great. What I really like about the Infiniti is that there are a few packages and the options are not al la cart like the other cars that we where looking at. I was very impressed by Matt's knowledge and patience with us that ultimately made the difference and why we ended up getting the Infiniti.

davidross10

Jun 30, 2012

My wife and I have had a fantastic buying experience with Ramsey Infiniti. From the moment we set foot in the showroom on our first visit, the Ramsey Infiniti team has gone above and beyond for us, and provided us with excellent service. Our sales associate, Matt Moskal, has been really wonderful and should be commended on his superior product knowledge, responsiveness and the top notch quality sales and service he provided us. He put a lot of work getting us into a JX, and it was nice to feel like his only customer. Both Matt and the management team at Ramsey Infiniti were really great to work with.Great Job to all of the Ramsey Infiniti associates!

lilbrowneyed

Jun 30, 2012

I had a wonderful experience at the dealership. Everyone I worked with was wonderful and went above and beyond to meet my needs. I would highly recommend this dealership and my salesman, Anthony.

bdelrio

Jun 26, 2012

We were in the market for a convertible and after going through the process of narrowing things down decided to go with the Infiniti G37. We initially went to this dealership for no other reason than it happened to be the closest, but we are glad we did. Our salesman was so knowledgeable about the vehicle from day 1 that we really felt like we knew what we were getting into, both pros and cons. When we decided to go with this model, he and the finance manager worked hard to gain our business and took the time to establish a relationship with us at the same time. Truthfully, we could have gotten the car a little cheaper, but it would not have come with the support and trust that we gained from dealing with everyone at Ramsey Infiniti. To us, the extra piece of mind and time they invested with us made the difference and justified the difference.Now we couldn't be happier with our decision, and know that if we ever have a question, concern, or problem, we can go right to Tihomir or JD (or anyone there I suppose) and they will handle it with the professionalism and diligence that we experienced on each of our visits leading up to the delivery of our vehicle. I would definitely recommend them to friends and family when the time comes for them to investigate new vehicle options.

greg21480

Jun 26, 2012

I have been buying cars for many years and always get a bad taste in my mouth. When I went to Ramsey infiniti I met Robert who was my salesman and I have to say what a great job he did. He first went over the fx35 and showed me all the features, he really knew alot about cars which really impressed me. Then we took it out for a test drive and showed me all the toys in the car which blew my mind between the navigation, camera system and even hooked my phone up to show me how the system worked. When we got back we worked out a good deal and felt I got fair value for my trade. Khalid the sales manager wasn't like your normal manager you could tell he actually cared to put a deal together. From the moment I walked in the door to the end process of it was just a great experience. Next time I buy it will definetely be from them.

cdargento

Jun 25, 2012

When I contacted Alex Malke with a question regarding my 2008 Infiniti, he treated me with respect, answered my question immediately and arranged for the service I will need within hours. I have never had a dealership care so much about my satisfaction as a customer; it is clear that every customer is valued at Ramsey Infiniti!

infiniti237

Jun 15, 2012

I had a horrible experience with this dealer about 2 months ago and it's still haunting me to this day. The day I wanted to purchase my car, I called ahead of time to make sure they still had the two cars I was interested in. They assured me they were available. After an hour long drive, I was introduced to three different sellers until the final seller told me the fact was they had sold the 2 cars days ago. I finally was able to get a deal on another car after showing how upset I was on how they played around.Then 3 weeks later, I call because I still hadn't received my registration. They gave me an attitude and told me it was waiting for me for a few days at the dealer even though they said the would send it to me as soon as the received it. I received no calls telling me it was there, by the way.Now, my bank wants to charge me to fix an error on the title.I love the car, but regret buying it from this dealer!

Mtprescas

Jun 15, 2012

Well I bought two used cars from the same salesman. I was very pleased with how friendly and helpful he was made me feel comfortable when buying My first used car that there was no point in not using him again. The dealership was clean and very nice

jmatera

Jun 12, 2012

Robert Sfrelaza was my salesman, and I must say I have never dealt with a more helpful, honest, thoughtful and caring car salesman in my life. He laid out all of my options very clearly and did not try and hide anything from me like other salesman I have dealt w/ during my car searches in the recent years. He was very prompt in replying to me over the phone which was much appreciated. His personality was very engaging and he never came off as "cocky or sleazy". I have dealt with too many salesmen in the past that were so fake it was easy to see right through them. Rob was as real as it gets and is truly putting his customer's satisfaction at the forefront.

johnny

Jun 10, 2012

Matt was wonderful in going over everything inside/out on our jx35.... He was very knowlegable about this car! He made us feel very good about it-making us decide enjoyable...... We will recommend him to anybody who is looking for new car-Infiniti of course!!!!!!! thank you Matt from the DeFeos

rct1205

Jun 5, 2012

From the moment I entered Ramsey Infiniti I was so pleased with the gracious hospitality from the manager JD and Willy, lease end coordinator. They possess such knowledge and support behind the Infiniti vehicles that I actually lefted the dealership with a brand new G25x sedan, leaving my mazda behind as they handled the transition process so easily. I not only love my new infiniti but I would refer new customers to them without reservation. I have been leasing cars for 15 years and this was by far the best experience and service I have ever received.

jadedarbouze

Jun 4, 2012

This FX35 is the third car we bought from Ramsey infinity a QX56, G35X. James is the main reason why we went back. He is very knowledgeable, courteous, very friendly. He took time to explain and answer all of our concerns and did not pressure us. If he is still around for the next three years, our next car will be from James.

jcstorm555

Jun 4, 2012

My husband and I were in the market to purchase a used car for my son to take up to school. We wanted something safe, reliable and economic. The car we purchased was under $15,000. This car dealership treated us like we were buying one of their high end vehicles. I have bought many cars over the years including a recent Mercedes Benz. I have to say that in my experience, no dealership including Mercedes has come close to the quality of care and attention given to us at Infinity Ramsey. The whole experience from start to finish (including the dreadful financing)was just amazing. The finance guy Jay asked us if we wanted to buy this or that and when we refused some of the offers, he just pleasantly continued with our purchase. Most amazing experience. I have told all my friends and family about them. I would not think twice about purchasing another car from them. RespectfullyAnne & Jim Curry

Ngpetrossian

Jun 3, 2012

I could honestly say that the experience I had at Ramsey Infiniti was great! Everyone was so nice and friendly! I would recommend them to all my friends and family!

ddinozzi

Jun 1, 2012

By far the best experience at a car dealership. The entire staff was polite and knowledgeable about all cars. They listened to my budget/needs and came up with the best car for me. I have already referred my friends and will definitely be back when shopping for my next car. I travelled all the way from Connecticut to get away from the horrible dealers in my area. Hopefully they continue the top notch service when i'm due back in 3 years.

jplas

May 31, 2012

The sales manager was very helpful initially with a great suggestion to turn over my old lease into a new one...Matthew Moskal followed up very well...I had dealt with him before and I particularly like his professionalism, demeanor, follow-up, and respect for me as a customer. Matt went beyond what you would expect to make every aspect of my experience worthwhile. Thanks to Ramsey Infiniti, Matt, and his sales manager.

johnnyp82

May 23, 2012

I purchased a used car from the dealership. The sales associate that helped me (Anthony Orrigo) had a tremendous wealth of knowledge about the vehicle I purchased. I also traded a car in and I believe I was given a fair amount for the vehicle. Anthony knew his inventory well, he was able to narrow down the search on what was available. Thus making my experience fast and painless. There was a small glitch with the driver side power seat and Anthony was able to trouble shoot and take care of the problem. With that gesture I feel he went above his duty as a salesman and I was greatly appreciated. My overall experience at Ramsey Infiniti was a pleasant on and would certainly b my first place to go for the next one

Amirahx143

May 20, 2012

Me and my husband purchases two used vehicles from Ramsey Infiniti. The salesman was very knowledgable and nice. The finance manager jay gave us a great rate and we were very happy. We would recommend alex at Ramsey Infiniti for any new or used vehicle purchases.

pdimperio

May 20, 2012

I was extremely impressed and pleased with all of the individuals I dealt with at Ramsey Infiniti. They made the purchase of my vehicle as pleasurable as car purchasing can be. My sales associate (James Dozier) was attentive, responsive and did everything he could to answer my questions. The general manager of the dealership called me several times to make sure that everything was to my liking and moving along smoothly. On the day I picked up my vehicle, he even saved me several hundred dollars more by buying my lease trade in, which was a nice surprise. I was very impressed with the entire experience and will be back to purchase my next vehicle.

jfsweeny

May 14, 2012

Just bought my 2012 G37x from Ramsey Infiniti and it was a great experience. My salesman Anthony Orrigo was knowledgable and very professional. He answered all of my questions and made my new car purchase a pleasure. I HIGHLY recommend Anthony and Ramsey Infiniti.

njwoodie

May 14, 2012

I went to this dealer right after visiting another high-end dealer further north on Route 17. What a pleasant surprise Ramsey Infiniti offered! Instead of the arrogant, "you're-lucky-if-we-allow-you-to-buy-a-car-from-us," attitude that I encountered elsewhere, at Ramsey Infiniti the sales people and management were knowledgeable, friendly, and not arrogant or overly pushy at all. I was impressed with their product knowledge-both of Infiniti products, ond of the competitive products (BMW, Acura) that I was also considering. Matt was my salesman, and he did a great job of presenting the Infiniti G37x sedan that I ultimately purchased. He suggested a test drive, and it was actually fun! Matt was patient with my questions, and did an excellent job of explaining the leasing and financing options available to me. After working with Matt, I decided to skip my planned visit to a competing dealership, and buy the G37x that day. to I would recommend Ramsey infiniti, and Matt Moskal, to my family and friends, without hesitation.

Khap71

May 13, 2012

Just leased a 2013 JX35 and it was a great experience. Bought a G35x five years ago at Ramsey and they have continued to maintain a top quality dealership. Alex was extremely helpful and responsive to my calls and requests. Buying a car can be a stressful experience but Ramsey makes it easier to walk out feeling like you got a good deal.

bmw lover

May 12, 2012

How do I begin... I walked in to the dealership and Anthony Orrigo helped me. We worked on the price of the 2012 G37xS and before we agreed on the price I asked if he could throw in the spoiler and he said he could not do it because it cost $1500. Really???? a spoiler for $1500???? I told him I won't do the deal unless the spoiler was included. He then said that we could do the spoiler for $700.00 and I accepted. As we were filling out the BUYERS ORDER, I asked him to call me when we have the approval before doing anything. After we left, he has never gave me the BUYERS ORDER. After a week with out calling me regarding the financial approval we decided not to go for it. We called the dealership and explained to him that we don't want the car anymore and he refuse to give my deposit because he said that the spoiler has been installed. How does that make sense. I've asked Anthony to give me a call when they got an approval for me. I did not get a call and/or email and I feel I was not treated and disrespected. I explained when signing the BUYERS ORDER (WHICH IS NOT A BINDING CONTRACT), I asked ANTHONY to call me about my approval. After the discussion about not getting my REFUND, the dealership bombarded me with calls after calls for me to pick up the car. You do not know how frustrated I am. This dealership does not live up to the standards of LUXURY! They refuse to give me a full refund and bombard me with calls to pick up the car. After this horrible experience, I went off and got myself a TRUE LUXURY CAR from BMW and treated correctly. I will report this to Infiniti Corp and BBB. BUYERS BEWARE! EITHER GO TO ANOTHER INFINITI DEALER OR FIND YOUR SELF A TRUE LUXURY CAR.

LEON FROM BROOKLYN

May 11, 2012

I GOT A CAR FROM THAT DEALERSHIP. THEY GAVE 20 DAYS TEMP PLATES BUT NEVER REGISTER MY CAR IN TIME.I LIVE IN BROOKLYN NY.THEY CHARGED ME FOR REGISRATION BUT DELIVERED 5 DAYS AFTER.PROMISED $75.00 A DAY FOR RENTAL BUT NEVER SEND ME THE MONEY.BANCH OF LIERS .EVERY DAY TOLD ME DIFFERENT THINGS AND LIES.DONT GO THERE. FEEL SORRY THAT I DID

chideckel

Apr 27, 2012

very helpful friendly and courteous.the dealership atmosphere was friendly.the staff made the process of leasing stressless.the facility was clean and professional looking.

gdsanthosh

Apr 2, 2012

I purchased my first car at Ramsey Infinity and never thought purchasing a car would be that easy as it happened to be. Willy was very friendly with us and guided us very well on the steps to be followed making it a very pleasant experience. I would definitely recommend my friends to buy from here.

Tom Daulton

Apr 2, 2012

My wife and I just completed our 3rd lease with Ramsey Infiniti.We thoroughly checked out competitors to G37 but we agreed with Consumer Report review as this car is best bang for the buck in its class.This was by far our most enjoyable car lease experience.I had gone to another dealership on prior lease but did not have a good experience.I'm very happy to be back with Ramsey Infiniti as the professionalism with sales and service is topnotch.The sales promotion offered was a great deal and it was a pleasure working with sales consultant Anthony Orrigo who was very knowledgeable and friendly and made the whole transaction a stressless wonderful experience.The Finance manager was also a pleasure to work with.I wholeheartedly recommend Ramsey Infiniti.

marniebergen

Mar 22, 2012

This is my THIRD experience/lease with Ramsey Infinity and James Lozier. The staff there is well informed, extremely professional and all about customer service. Ramsey Infinity customers are the PRIORITY at this dealership. It is actually a pleasure to shop there and purchase/lease a vehicle from this group. James and the staff make a daunting and sometimes exhausting experiencing smooth and fun at times. I have recommended this dealership to family and friends and will continue to do so in the future. I will also continue to remain a LOYAL Ramsey Infinity customer!

bkurman

Mar 16, 2012

I have been a Ramsey Infiniti customer for some time, and have encouraged many to buy here,including my husband. However, this most recent sales experience topped them all. Due to changes in my company's corporate status, rather than personally lease a car, as I had been for the past 20 years, the new entity was to purchase it Due to paperwork and registration issues, the process of obtaining insurance and NY state plates was a nightmare. However, Kim Emmett with help from my sales person Alex Malke was unbelievably exceptional, professional,detail oriented, and extremely customer focused. She dealt with the bureaucracy pf Motor Vehicles with such care for me and my difficult situation; made multiple calls, multiple faxes. This type of attention was evident every single day for 5 weeks. My temporary registration was long expired, and Kim kept at it until she/we were successful. When I finally met her, it felt like we were "family". Alex was extremely helpful from the very start- knowledgeable in the features and functions of the car, and the differences among them. He was also prompt and very reliable.The service department has always exceptional, and they have always taken great care of me, as well as my husband. Overall, Ramsey Infiniti is FABULOUS!

alexmark

Mar 4, 2012

On 2/20/12, I visited Ramsey Infiniti without an appointment. I walked into the showroom and asked if I could look at a QX on the floor and did so, alone, for just the right amount of time before a very polite salesman, Anthony Orrigo, approached me and asked if I had any questions. I asked numerous questions and one by one he patiently and clearly answered each. His knowledge of the truck - mechanical and electronic - was very impressive. I requested to test drive the vehicle and in no time was behind the wheel of the truck next to Anthony, who explained the features and let me thoroughly test it out on various types of roads. I was not rushed and was allowed to take as much time as I wished. After returning to the dealership, Anthony politely asked me if I was interested in purchasing/leasing the vehicle. He didn't try to talk me out of my stated desire to also test drive the soon to be available 2013 Land Cruiser. I explained to him that my previous vehicle was a 2008 Land Cruiser, which is now owned by my son. I was very impressed with the absence of heavy sales pressure. I could have walked out of there without making a decision, and not been made to feel bad about it. After a serious, but polite negotiation session, I decided to purchase the truck. At no time during my visit was my ultimate decision making authority challenged, nor was I disrespected in any way. The entire experience was very positive and I'm impressed with the professionalism of all of the Ramsey Infiniti employees I interacted with. Based on this experience, I would recommend Ramsey Infiniti to a friend or anyone else. On 3/4/12 as I write this after having put hundreds of miles on the truck, I would also recommend the QX56, which I'm very happy with.

jninarose

Mar 4, 2012

We walked into the Infiniti Dealership, and Matthew Moscal immediately came over to help me, giving me all of the technical details on the G25X. He was very factual, and knew absolutely everything about the car. He also indicated that he would be able to excuse 3 mths. of my Nissan Altima lease, which I wanted to return. We negotiated a splendid deal, and I am completely happy with my Infiniti G25X.

LoveMyEX35

Feb 29, 2012

I went to Ramsey Infiniti after a disappointing experience at another dealership. I was looking for a CPO EX35 and saw one on their site that I liked. I was pleasantly surprised that they actually had it when I arrived, and I was introduced to Alex, who was extremely professional and friendly. Things were off to a good start, and although I was pessimistic, I actually had a very pleasant and FUN time negotiating the deal with him. I walked out with what I thought was a very fair deal for the car, and instead of feeling stressed by the process, I felt like I had just hung out with a friend for awhile...he was great!Alex is professional, organized, likable and amazingly knowledgeable about the cars and their options. He was honest, sincere and unlike any car salesman I have ever met (most of them make you feel like you need to shower once you're done with them), but not him :) I truly felt like I had a friend at the dealership and appreciate how he went the extra mile for me and made sure everything was perfect. If you're looking for a straight-up guy to work WITH you and not against you, ask for Alex :)

jaydmct

Dec 21, 2011

I am taking the time to write this review because Tihomir Tenev was an exceptional salesperson. Right from our very first conversation, Tihomir exceeded my expectations by making sure the car I was interested in was ready for my inspection and test drive upon my arrival. After the test drive, he went right to work with his manager to strike the right deal for me. I appreciated the fact that the manager did NOT approach me with high pressure sales tactics. Once we agreed on the terms of the cash deal, Tihomir worked quickly to ensure all paperwork was completely accurate,called my insurance company for me, and to top it all off, after the deal was done, he took the time out of his day to deliver my new car to my office, 80 miles away!Your dealership should praise this young man for a job well done! In my opinion, Tihomir is a true professional and he made my experience at Ramsey Infiniti memorable.Sincerely,Jason M.

Tara hannagan

Dec 19, 2011

I had a wonderful experience at Ramsey Infiniti! Overall it was excellent because the sales people are very nice and very helpful. When my salesperson, Alex was busy his associate Anthony took me for a test drive and I didn't even have to wait! They demonstrated great knowledge of the vehicles and bent over backwards to make me feel comfortable about the deal. When I got into the car I felt like I could use all the new toys and was really excited!

vmfldis

Oct 19, 2011

I just got off the phone with one of their female service rep, I can't remember her name but I sure do remember that I will never ever recommend others to do business with this dealership. I wanted to get genuine Infiniti OEM part installed at this dealership since it was the closest so i called them to find out the cost. The first thing this service lady asked me was did you get the car from us? Unfortunately, ramsey infiniti sales department is full of low ballers so as a customer I got it from different dealership with so much better offer. This lady then stated they can't install any other parts on my car since it's not from them. How ridiculous. Ok so she's simply stating If i originally got my car from California and I'm currently in Jersey then I have to ship the freakin car all the way to california and get it serviced? I already posted this story on one of the biggest infiniti forum along with dealership name and every other info. They don't have to install if they don't want to and it's up to them to lose the business.Thank you Ramsey Infiniti! for proving that your dealership is one of the worst infiniti dealership in north jersey.

klepacki

Oct 14, 2011

went online looking for used scion for my daughter. found two at ramsey infiniti on www.lemonfree.com for $9999.95 but when I clicked link it went to dealer website at 11,777.00. My wife called and I also called and was told both were their and we could look at them. They said they list same car on different websites at different prices at the same time which I thought was a little shady. We got their an hour later and was told the 2008 scion was sold and the 2006 scion was at another lot and not at the dealership. When I asked to see something showing they sold the 2008 scion in the last hour they got real nasty. Bait and Switch??? They advertise a used car they don't have to try to sell an older car for same money? The positive outcome is I drove out of their lot and right into the VW dealer next to them and bought a good used Jetta for a few thousand dollars less than the scion. " S T A Y A W A Y FROM R A M S E Y I N F I N I T I !!!!

BUYER1234

Jul 22, 2011

I PURCHASED A 40,000 "CERTIFIED PRE OWNED VEHICLE" AND THIS DEALERSHIP CHARGED ME 400 DOLLARS, TO HAVE THE OIL CHANGED, THE CAR DETAILED WITH DELIVERY INSPECTION. WTF IS THAT, SHOULDNT A PRE-OWNED VEHICLE COME WITH THESE THINGS? ALSO THE F AND I SCUMBAG, TRIED TO BOOST THE INCENTIVE RATE , WHICH DEALERS DO TO TRY TO MAKE " RATE MARKUP ", AFTER LEARNING THAT I KNEW ABOUT THIS, HIS TONE CHANGED, HE'S A REAL SCUMBAG. ALSO THE PLACE CHARGED ME OVER 200 FOR REGISTRATION, WHICH ONLY COSTS 75. THEY FOUND WAYS TO KEEP THAT ALSO. DON'T BUY A CAR FROM THESE PEOPLE. THEY SAY USED VEHICLE DEALERS ARE SCUM , IN REALITY IT'S THE NEW CAR DEALERS THAT ARE SCUM. THEY USE THE NEW CAR LOGO TO SAY THAT THEY'RE BETTER, BUT THEY'RE ALL SCUM.

Reilly40

Jul 12, 2011

Very friendly staff and a quick turnaround on the car I wanted...has also been helpful even after I have had the car for about three weeks. Overall, very pleasant experience..

hwasserman

Jun 21, 2011

I was shopping for a G37 sedan and my first stop was Fette Infiniti (since its the closest Infiniti Dealership to me). I got the numbers from Fette that were agreed on but when I stepped into the finance office they wanted an extra $2000 down. They said the price that they quoted me did not include taxes and motor vehicle. I walked out and went right over to Ramsey Infiniti where I was immediately greeted by Matthew. He did a great job going over all of the features, even things that Fette never mentioned to me (example: hard drive to store music, XM and weather/traffic).Matthew was very upfront with me when showing me the numbers and explained everything in detail. When I went into the Finance office I was expecting to hear a different number then what Matthew told me but to my suprise they were nothing like Fette and everything Matthew told me was accurate. Matthew did a great job setting up my phone and navigation. I even received a Thank You card a few days later from Matthew. I would highly recommend Matthew and Ramsey Infiniti.

mookienym1

Jun 17, 2011

I have always leased my cars (5)in all through Willy Ryksen at ramsey infiniti. As a salesmen at the dealership he will always follow through on what he says he will do when it comes to finding the exact car I want in terms of options and color and of course the price. I have the utmost faith and trust in him as well as the dealership and because of that, i have referred 5 or 6 friends to willy and ramsey infiniti. They too have bought or leased more than 1 new car or truck from willy over the years. I will always recommend willy and ramsey infiniti to everyone looking for a infiniti.

Matt O

Jun 16, 2011

I recently purchased a preowned 2008 M37 for my son from Ramsey Infinity. My salesman Robert Sferlazza was incredibly friendly and professional. We had a very amicable and fair price/conditioning negotiation. Not only was the car prepped and cleaned when we picked it up, they replaced two tires for no charge just so everything was safe for my son. Our entire experience with Ramsey Infinity was terrific.My next car very likely will be a new Infinity and I certainly will deal exclusively with Robert eventhough Ramsey is 45 minutes away from my residence.He was that good!

lawndress

Jun 15, 2011

Don't buy anything from these people. I Had an agreement with Joe (internet sales) at Ramsey on a lease price for a G37X. I went there to pick out the car (wasted about 2 hours) with another salesman. When it came time to do the paperwork they tried to charge me an additional amount (over $1,000) for tax. I left and went to Pepe Infiniti in White Plains where they honored their price.

nancyshier

Jun 15, 2011

I was pretty disgusted by this dealership! I was at the dealership for about 15 minutes, and was not greeted at all. Keep in mind, I was truly interested in purchasing an Infiniti. We were followed by an older white man the entire time my boyfriend and I were there. The man started checking all of the car doors to make sure they were locked. The guy skipped rows while locking cars just to follow our path. I have never experienced such weird behavior. Both, my boyfriend and I felt very uncomfortable. We were most likely judged by our appearance, and it is distasteful for employees of a car dealership to treat people like this. I will never purchase a vehicle from this dealership. I am not sure that I want to purchase an Infiniti anymore if they hire people with that type of mindset. I don't suggest buying or leasing a vehicle from here, but it is your ultimate decision.

SAMRA

Jun 15, 2011

THIS IS MY SECOND CAR FROM THEM,AND FIFTH INFINITI IN THE FAMILY,,,SAME SALESMAN,,,GREAT GUY,,,I HAVE ALWAYS HAD GREAT EXPERIENCE WITH RAMSEY INFINITI,,,THEY ALWAYS MADE MY FAMILY HAPPY,,,

infinitiowner

Apr 7, 2011

Ed is a customer service representative who is absolutely committed to fixing issues and serving clients. Had some issues with my car and Ed made sure they were corrected and dealt me with me very professionally. Overall a good experience thanks to Ed and the team.

boatboy98

Apr 3, 2011

Had a very painless/stress free transaction at this Ramsey Infiniti. I used ZAG to negotiate my price and after 2 phone calls the deal was done at the Zag/Amex price. Super deal on a '11 vehicle. No hard sell for the extras either. Everyone in the dealership is friendly, met the general manager who came over to introduce himself. Overall a very stress free deal and Ralph my was sales rep was great.I've had some stressful car purchases, most of them are at some point. Not here. Call Ralph for a car. Good guys at Ramsey.Thanks.'11 G37 Convertible.

jjduncan

Mar 1, 2011

I have been leasing with Infiniti through another dealership for the past 6 years and just recently leased a new 2011 Infiniti G37x from Ramsey Infiniti. Because of the great service I have received over the past few years from Ramsey's service department, I decided to go to them for my new lease. I am extrememly happy I did, Alex Malke got back to me immediately upon my initial request, he was always available to answer questions and had everything organized and ready when picking up the car.I would definitly recomend Ramsey Infiniti.

ncaro51

Feb 22, 2011

This is my second purchase of an Infiniti, I love the product. My salesman was wonderful, very knowledgeable about the product, made me feel comfortable and answered all my questions.Will definately send friends and family to Ramsey Infiniti.

rhofstetter

Feb 21, 2011

I just bought a new 2011 Infiniti from Ramsey. I live and work in NY and it would have been more convenient for me to purchase new car in NY; but the attention, courtesy, service and pricing I got from Willy Ryksen at Ramsey made my decision easy. Willy is always available to answer questions, take care of any concerns, and put in extra time to keep his customers satisfied. And I got a really good price. I previously leased an Infiniti and the terrific service experience I have had with Ed in Ramsey service department in past 3 years was factor in my decision. I look forward to remaining a loytal customer and I will recommend Ramsey to other people.

hen11

Feb 14, 2011

I dealt with WilliHe was great,ilive in NY,I went to two of NY dealers,I called ,Willie was great,took care of us,I will never go to a NY dealer agin,Ramsey will be my Infiniti store,I am happy with themthe salesman was great,his manager was a nice guy.I love my car

mscitrin

Feb 14, 2011

Alex Malke was extremely friendly, knowledgeable and helpful. He gave me the same good deal that he gave to my wife. He said that anytime I needed anything I should just call him. I DID have to call him because I needed my bluetooth to be reset...and he did it quickly with no hassle or fuss. I am always greeted by the friendly receptionist, Anna, who seems to be a people lover. I like the way I am treated at this dealership. AND, I am VERY happy with my car! They ven did my first service call for FREE! Not a bad deal.

doppalas

Feb 13, 2011

Don't waste your time going there. Worst experience ever. They may speak nice and offer great deal over phone, but they will change it quickly once you visit dealership. I met Matt and Bob, and both of them are so rude. I went to near-by dealership and bought 2011 G37x car on same day with no pain. Don't even think about going there.

hallr

Feb 5, 2011

"DO NOT DO BUSINESS WITH THIS INFINITY DEALER" I have been a loyal Infinity Customer for many years and was a proud owner of a 2007 FX-45 or at lease until today when i found out this Infinity Dealer (Infinity of Ramsey, NJ) would not honor my lease return due to the reason that they did not want the burden of storing my car on their lot and I also got a line of "crap" that they get get charged to store their own cars and it was up to the local dealers discretion... Though Infinity's lease policy states that you may return to any local dealership and they also stressed that fact of their policy when I originally leased my car as I was living in another state at the time. Richard the General Manager would not even take a moment to speak with me to better understand the situation. I would suggest Buying American or from a reputable European manufacture who's dealer network honors the Manufactures Policies. I WILL DEFINITLY WILL NOT BE PURCHASING MY NEXT 50K + car from this dealer or Infinity for that matter... Snake Oil Sales at its worst...

cars88

Dec 15, 2010

TERRIBLE CUSTOMER SERVICE! WOULD NOT RECOMMEND! Had brake service done and had a phone discussion with Chris Fontenot regarding the 10% coupon available online. He agreed to apply it, but mistakenly did not as the coupon was not presented in person. After numerous calls to both him and his manager regarding crediting my credit card for the $35.00 overcharge, we finally received a call back a few days later. It was Chris Fontenot saying that he discussed it with his boss and they would rather loose our business than refund us $35.00. OK, so be it. If you like dealing with companies that sell $35,000-$60,000 products and then don't even maintain their own promises for nominal amounts of money, don't say you weren't warned. I will take my business elsewhere, and strongly suggest you do, too. Loosing customers over $35.00? Pathetic. With so many good companies lining up to EARN your business, why would you bother dealing with a car dealer who doesn't understand the most basic principle in business: THE CUSTOMER COMES FIRST! On top of that, one of the services that was requested wasn't even done! Looks like I'll be visiting Infiniti of Englewood or Fette Infiniti from now on...

ctcarguy

Dec 12, 2010

I found Ramsey Infiniti through Consumer Reports "build and buy" program. I live 120+ miles away and called in and spoke with Bernie Chesney. We had several phone conversations and finalized the purchase of a new G37x with my 2008 Toyota Solara as trade. I told him what other dealers had used as a trade-in value. He sent me the agreed out-the-door pricing in an email. A few days later I decided to purchase the car from them. I spoke with Bernie and gave him a deposit via MasterCard. He emailed me the financial paperwork which we faxed back. This was a Tuesday and we scheduled delivery for Saturday. We drove 2 1/2 hours and met with Bernie. They appraised my Toyota, took the title and started the paperwork. While the paperwork was being processed. Bernie showed us the new car and gave us the orientation. We had programmed in our phones and navigation and more. suddenly he was called back to building. He came back and asked for a copy of his email with pricing. I sent it to him via my phone. After 20 minutes or so the Sales Manager came to us and said there was an error and he could not do the deal. We were angry. He offered to sell us the car for $2500 more. We were very direct during all communications that if they did not honor the deal, we would not travel to their dealership. We left extremely angry and agitated. I plan to call their executive offices on Monday and speak with top management. As far as we are concerned, they breached the legal purchase contract. I will give them one chance to make it right before I start taking legal and complaint actions. ZAG, who operates the Consumer Reports auto buying operation, was notified and agreed that his should not have happened and will be contacting the dealership Monday. I don't blame the salesman, Bernie since the Sales Manager signed off on the deal before we agreed to purchase. Bernie was, in my opinion, honest throughout the process.

fateemagee

Dec 10, 2010

Khalid the GM was super duper nice and friendly. These guys do not beat around the bush. They want to get you in, make you happy and send you out the door. I worked with them on my trade, and they gave me a fair price for my vehicle.If I buy another Infiniti, you better believe I'm coming back..oh yeah, 1 more thing, I drove 2.5 hours from Philly to get here. They took me through the vehicle, made sure I'm comfortable with everything. Dan in finance was nice too. He worked with me to get the warranty that I want.Only 1 negative is they didn't fill my car with gas because it was used. It was a policy that they said is in place. Not bad though considering the savings I got. By the way, I bought an EX35 and I love it.

sneeson

Nov 18, 2010

I leased my first Infiniti from Ramsey and dealt with Willy 3 years ago as a walk in. It was the smoothest car buying/leasing experience Ihad ever had......... until this latest leasing. Willy's professionalism and organization is outstanding and makes a very personal experience of leasing a car, which can be stressful, actually an enjoyable one! Even the paperwork was easy to complete since it was all in order, no surprises, and exactly what we discussed. This transaction was done very quickly and I felt completely comfortable that I was in good hands as a customer. In addition, I would like to add, everyone I have dealt with including the service department, sales manager and the finance manager (Jay this time around), makes leasing and driving a fabulous car even more enjoyable.

Thunelll

Nov 15, 2010

I would like to take a moment to commend your dealership on the quality of service I recently received. Alex Malke, my salesman, was very attentive and went the extra mile to get me into the car I really wanted. His professionalism should be noted and rewarded. Alex took the time to answer my many questions in a timely manner and made me feel very comfortable with my choice. Your finance office is extremely friendly and knowledgeable, also answering any questions I had for them. I will definitely be recommending your dealership and appreciate the sincere treatment that I received. I look forward to working with you again in the future and hope that I can count on the same professionalism going forward.Sincerly,Lisa Marie Thunell

NJHUNK23

Nov 8, 2010

I must say Ramsey Infiniti was by far the nicest dealership I've ever been to. It has a wonderful showroom. I worked with the salesman Bernie who was by far the best salesman I've ever worked with. He knew the car inside out and was no pressure and honest. I have two small children which Bernie entertained quite well. Also, important to me is the follow up and people returning my calls which was done is Excellent fashion. The sales manager Khalid was a pleasure to deal with. He was very straight forward which I like. If you want great service and a knowlegable and funny definately see Bernie. I love my Infiniti so much!!

Annemarie11

Oct 19, 2010

My experience with Ramsey Infiniti has been extremely professional and customer focused. I have been very fortunate to work with Willy for the purchase of my last two cars- I never want to work with anyone else! He is such a great guy - awesome to talk with and not all about just selling you a car, all my dealings with Ramsey have been great - everyone is eager to help - you don't find this kind of service very often that's why I am staying with this Infiniti family!

Hunny345678

Oct 14, 2010

Alex and Jay really made my 1st car-buying experience easy and enjoyable. They were polite, knowledgeable, and helpful-very helpful! They were willing to go the extra mile to ensure I was satisfied with my purchase. I am extremely glad I chose Ramsey Infiniti.

Drscottbeckman

Sep 30, 2010

Excellent experience. Second Infiniti purchased from Ramsey. Fair, honest, and pleasant to deal with. Alex Malke was a pleasure to work with. We tried other dealers in the area, but they were evasive about pricing and availability of vehicles. Do not hesitate to got to Ramsey.

mspecss

Sep 30, 2010

It was great as always working with Willy. He made it fun to purchase a new car. We want to thank everyone at Ramsey Infiniti for all there help and support through out the whole process. You all made our experince a real pleasure. Once again thank you for all you support.

mjts

Sep 16, 2010

Over Labor Day Weekend I visited Ramsey Infiniti. This may be the 5th or 6th car I've leased from them and while I have always had good experiences at Ramsey Infiniti, this was my best.I worked with Willy and the deal was so quick and easy. And, thanks to Willy, the paperwork process, which I sometimes feel overwhelmed with, was simple. Willy was friendly, courteous, and a pleasure to work with. He was very informative and took the time out to make sure I was familiar with all the features of my new car. I had many questions and he patiently answered all of them with thoroughness. He also had the best sense of humor and made me feel very comfortable.I had a wonderful experience at Ramsey Infiniti and would recommend this dealership to everyone.MJS

trc3

Sep 4, 2010

I guess I wasn't as lucky as the others that wrote a review and hope that consumers don't use just this site doing research, there are others that tell different stories about this dealership. We bought a used vehicle last July, the sales process went well, the price was reasonable. Freddie, our salesman was delivering the vehicle to our home the next day as a courtesy. When the vehicle arrived we noticed that it was damaged on both the driver and passenger sides,with deep scratches along both doors. He tried to tell us that it was that way since yesterday and it clearly was not. The vehicle was white and this would have been very noticable. Long story short, the vehicle was very damaged due to his negligence, he would not respond to any of our calls and we finally had to get the manager involved who could not deny that Freddie damaged the vehicle in transit to us. They had no choice but to refund us the total amount to avoid a law siut. I found them to be very dishonest, and stay away from Freddie...he will look you straight in the eye and lie..

Steveharff

Aug 30, 2010

This is the second car I have leased through Ramsey Infiniti. I live 2.5 hours away and went to them the first time specifically for the price. The first time I cold called, told Willy that I was calling multiple dealers and gave him the paramerters that I gave all the dealers and that he had one opportunity. He gave me his best price (I pushed back a little)and it beat the other 4+ dealers. Once we finalized all the numbers, there were no additional costs at the "last Minute." (You just have to say "no" to the Finance guy.) Based on my positive experience of the first purchase, I gave Willy another try when the lease was up. Again they were the most competative and since the transaction was so positive the first time, I went back. No regrets so far.

Linojo7506

Aug 23, 2010

My husband and I shopped around for a new car but the service we received at Ramsey Infiniti was exceptional. The dealer we worked with was Alex Malke and he was fantastic. He was extremely knowledgeable of the car industry, not only infiniti, insightful, helpful and honest. He truly made the experience a breeze and painless. The finance person in the back office was also great to work with. Even the receptionist is a lovely person....Overall Class A experience.

cchrzastek

Aug 11, 2010

Overall, a fantastic car buying experience! We shopped around many car dealerships before we decided on Infiniti, and not one had a salesperson comparable to Matt.Matt really makes the car buying experience "painless", easy, and fun, and no other dealer could beat the price he gave us. He took the time to explain anything we didn't understand and was always patient when we bombarded him with questions. We felt that he knew the car inside and out, and it's important that the sales team know the product they are trying to sell to you. When we were ready to pick up the the car to take it home, he took the time to get into the car with us, point out everything the car had to offer, and even helped us setup and fine tune the gadgets the car had, like the navigation system, bluetooth, memory seating, etc... right in the parking lot. If you are deciding to buy a car, and choose Infiniti, go and ask for Matt (you won't be sorry).I can't really comment on the "quality of work" since we just bought the car and haven't visited the dealership since, but if the service department is as good as the car buying experience we had with Matt, then this dealerships really has it all!

alltact

Aug 7, 2010

While searching the net to replace a car lost in a garage collapse, I discovered Ramsey Infinity . I called them and was directed to a salesmen who introduced himself as Willy, his charming accented voice impressed me enough to make an appointment to come in the next day resulting, in one of the best car purchasing experiences I've enjoyed in over 40 years of owning cars.Willy introduced me to their Finance Manager Jay who's knowledge of banking demystified the world of finance and his ability to make you comfortable with the responsibility of car ownership was very satisfing. Daniel finished up the paper work and I became the owner of a car that another Dealer suggested that I take an earlier model year. Thank God I did not jump at the first opportunity.I would suggest to anyone that's looking for a car to shop first then try Ramsey Infinity.I highly recommend these guys and look forward to a continued relationship.DR. Dennis Parham

drsottile

Jul 1, 2010

I had a great experience with Ramsey Infiniti and would highly recommend Matt. I've never had such a easy and stress free time negotiating a lease in my life(over 10 leases)Tell him Dean from Montville sent ya! Matt gave me the best price I found at 4 area dealerships and was completely honest and upfront throughout. I did all my negotiating on the phone and once I showed up to pick up my car I kept waiting for something to change. Whether it was price, terms, etc. That never happened. The only thing that kept me from rating my overall experience as Great was the 2 1/2 to 3 hour pick up. The last day of June was extremely busy for Ramsey Infiniti. That definitely says something about their prices and their service. I got there at 7:30PM and didn't get in my car until 10:30PM. That is something I never experienced at any Lexus or Mercedes dealership. Overall, I will send everyone I know that is interested in an Infiniti Matt's way. PS I always read these and thought that the sales people wrote them when they were slow. I'm not a sales person and I'm not related to Matt!

wbruni

Jun 20, 2010

When we started car shopping we had a few different models of cars that we were interested in purchasing. We were looking for the best car with the best price. We started negotiating between the Infinity, a Toyota, and a Nisson. We chose the Infinity for multiple reasons. We found that this dealer gave us the best customer service. They really worked to answer our questions and to help us find the right car for our family. We were always greeted as we walked in the door. Many other dealerships made us feel like a number. This salesman , Ralph, made us feel like we were not just buying a new car we were creating a relationship. We could not be happier with the price that we got for the car, the customer servce we received, and most importantly the quality of the Infinity QX56. I would recommend this dealership to anyone who would like the car purchasing experience to be easy, honest, and stress free.

isam11111

Jun 17, 2010

I bought a used car,I was treated so well,I could not ask for any better,I do not know how some one can write a bad review of this dealer,I bought a used car and it was like i am buying a new high line car,they are all so nice,Anna ,Alex,the GSM was such a nce guy,we called on a car we saw on line,16 pictures,the car was exactly as it shows on line,the price did not change,we were not sure at first because the price was the lowest,but when we got there,drove the car my son loved it,it was every thing we hoped for' my second car there,the first preowned,well worth the tripThanks to Anna/Jay/Alex,and kaleed

bellini818

Jun 11, 2010

Absolutely, by far, the most horrible experience! Talk about scam artists!!!! MY family & I have leased 7 Infinities over the past 15 years. The last 2 they leased were from Ramsey, my mothers being 2 months ago! At first, I spoke with Willie, who was nice, but turned out to a typical car salesman after all. Well after the "you better hurry, because it's the end of the month crap", we finally came to an agreement & got a # that was acceptable. I came in the following day, Wednesday, put a deposit down & planned on picking up the car ton Friday. Thursday rolls around, not one phone call from them discussing a time to come in & finalize the paperwork. I get a call on Friday from Todd (the short one with a Napoleon complex) for them to tell me I had to pay more $ because I was not at TIER 1. He told me that you had to have a credit score of 740 to be considered Tier 1. Well apparently, my score didn't meet Infinities "high standards" so I was told that my payment was going to go up $50 more a month!!! Not to mention during this whole back & forth about it, I caught Willie & Todd in lies a few times. I refused to get taken for an idiot, so I asked for my deposit back! My father a few days later called Freddie (apparently, my dad had a decent experience with him with my moms car), told him what he was willing to pay, asked Freddie if he could do it, Freddie said yes & my dad told him that I would contact him to finalize everything. I called, he explained everything he spoke with my dad about, I gave him my info & we began the process again! To make a long story short, Freddie came back, of course with a higher # and told me that, that was the # my dad & him agreed on which was total crap! He was condescending, he got personal with his comments, he was insulting, just despicable! Oh & I asked about the referral program they advertised. I was told that if you lease a car and refer a friend, you get $500. Freddie said that my mom had 10 referral cards in the owners manual of her car. Well, what do you know, they were no where to be found, how convenient?This was a shortened version of my god awful experience! Turns out, I went to another dealer, got the car for $18 less a month & the down payment was $1000 cheaper.... oh & i was a TIER 1!!!! So my advice, DON'T EVER DEAL WITH RAMSEY INFINITI, ever!!!!!!!!! THE BIGGEST SCAM ARTISTS OUT THERE!!!!!!!!A bunch of greedy, scheming liars!!!!!!!!

papig37

May 7, 2010

I was shopping for a G37 convertible. They're impossible to find. Whereas, Tomir was correct when he told me that the Infiniti Englewood dealership was lying to me, he lied to me repeatedly also. "There are other salesmen that want to sell this car." One night I went to the dealership, the next morning I called to purchase the car and it was "sold." Of course, I received a call a few days later to gauge my interest but the price had increased.Funny enough, I would have bought the car in spite of his ineptitude (and he always brags about this website) except he chose not to answer my questions: What is the money factor, residual, purchase price, etc. He and this dealership are complete scam artists! To be honest, every Infiniti dealership in the NY tri-state area was a sca artist except for Douglas in Summit, NJ.My review of Englewood is forthcoming.

k maura

Apr 12, 2010

I was an Infiniti customer of Engelwood Infiniti ,however they decided I wanted more car than I could afford!! Perhaps the salesman concluded that as I am 25 and a college student and I was out of my league. I was turning in the G37 coupe I leased and paid for in a timely manor. So I went to Ramsey Infinti.Met a salesman Andrew Kurland told him what I was looking for and price range. Mr. Kurland did not judge my age or work status. He spoke to his manager a Mr. Khalid Salem , Mr Salem came to meet me, a very professional man. He asked a few questions. He expressed he was glad I was a returning Infiniti customer and I would receive a returning customer bonus. Engelwood didn't mention that big detail. I told them what I could afford and what I wanted to drive. By the next day I had my new FX35 in the color I wanted and the upgrades I needed. A very smooth transition. My lease on the coupe wasn't up until June 2010 I was on spring break and knowing lease was ending decided to look around as June would come up fast but Mr Kurland and Mr Salem were so accomadating and gave me a great deal I turned in my coupe 2 months earlier. I can't thank Mr Kurland and Mr Salem enough for seeing a college student as a good customer and Ramsey Infiniti for allowing these men to work with me. I am now a Ramsey customer and trying to get my Mom to by an Infiniti!! Thank You Mr Salem and Mr Kurland and Ramsey for hiring such professional men that don't pre judge!!! Sincerely K. Maura

diamond13chris

Nov 9, 2009

First off, I researched all the Infiniti Dealership in my area & found that the Ramsey Dealership; although it was the furthest distance from my house, had the Best over all Customer Rating. It is for this very reason I decided to Lease my New Infiniti FX35 from them. I figured that if others had a pleasurable experience odds were I would as well. How truly surprised I was to find that everything I had read about this dealership was in fact true & believe me I put them thru the ringer... I was always pleasant but stood my ground pretty strongly & their kind gentile professional behavior never wavered! I would recommend that if you are interested in not getting hustled & are interested in being treated like an actual human being with money in your pocket to spend that you go directly to Ramsey Infiniti & Specifically ask for Alex Malke! He was attentive, intelligent, ambitious & not bad on the eyes either! This showed me that Sometimes driving a little out of your way, you are able to still find Quality Customer Service!

richc42

Nov 7, 2009

Saw a used car on their website that I was interested in and traveled over 1 hour, passing several Infinifi dealerships along the way and it was well worth the trip. Drove home with the car that day on a Saturday. Nice looking showroom and they didnt seem to mind my two young kids jumping in and on every car in the showroom (if they did they didn't say anything). They may want to think about making the place a little more kid friendly like a small play area or something. Alex the sales person, was a pleasure to deal with, no pressure at all and so was Dominic the Business Director. Dominic did not use typical pressure tactics to get you to buy the extended warranty and all the other stuff they try to get you to add on. I highly recommend this dealership!

navaro

Sep 23, 2009

After checking out a couple of Infiniti dealerships to no feat, we decided to stop by at Ramsey Infiniti because they have the biggest FX 35/45 inventory. We were quickly introduced to Tihomir Tenev to show us around. Tihomir inquired about our needs, wants and budget ~ then, we were swiftly guided to this wonderful lineup of Infinity cars. Tihomir knows the Infiniti brand and will tell you exactly what you need to hear. Sounds like a typical salesman? Notthere a difference. I, like so many customers out there are apprehensive about car salesman. This guy you have to trust if he makes a suggestionFinancing was swift and met the wonderful Dominic who closed our transaction. Again, if he offers the extended warranty, assess your situation and make a decision. Hes really not the enemy...Overall, I had an excellent experience with Ramsey Infiniti. They run a tight ship and they treat you like family.

repeatbuyer

Aug 4, 2009

This past Sat. we left with our 4th Infinity. Yes, we are repeat offenders with Ramsey. As a person with 3 Infinities in my driveway I know a great dealership. during all the times we have bought/leased we have been treated with respect and courtsey. The staff knows its products. Our last experience with Ralph was wonderful. His attention to detail and my needs and concerns was above and beyond the call of duty, so I came away with a car that met all of my needs. He explained options and differences. he kept us informed about when my car would be ready. In all the years of dealing with Ramsey I have never been mistreated or been misled.So not only do we have 3 of the best cars on the road, we have a dealer we know we can trust and rely on. the service department is also superior. They can even make me understand what repairs/service I need!.I contiue to sing their praises. THEY ARE THE BEST!clg8-3-09

sherinemil

Jun 13, 2009

This is the 2nd time for me to buy a car from this dealer 1st one was the Coup g35 and this one is QX56 they are very great dealer and i'm planning to get the 3rd and 4th and 5th car from them, thanks Ramsey.thanks Alex, Khaled and Dominick my Somalian friend.

TChang

May 15, 2009

Hi, I am a very Happy Customer! My Experience with the office in Ramsey New Jersey was Awesome! I have to say Ramsey Infiniti is 1 of the best Car Dealerships that I have dealt with and they made my experience great, fast , smooth and I got what I wanted, the car I always wanted they made it happen for me my search for a new G37 Coupe ended when I walked through their doors. I traded in my 2009 Honda Accord Coupe for a new G37 Coupe Ramsey did it for me.The whole staff including the girl at the front desk, from management to finiance office, to guys in the service department and the other sales guys, everyone was very nice. My Sales guy tho Tihomir Tenez I must stress is a very special sales guy they have over there, they are lucky to have him. First of all he is very professional, very sweet he understood, he listened, asked questions, found out what I wanted and needed and worked hard to get it, he was genuinely concerned and he really cared about the way I felt it and he was real warm, not pushy. He worked hard on my deal and he got it!! He took me for a test drive he explained the way the car ran, showed me all the features and explained the functions, he paired my phone for me, showed me how to use the navigation system every function from inside out, he took his time to explain how it worked how to keep it in great condition, he knows this product, he knows his car!, he is very knowledgable and educated about these cars, he is very detailed oriented and very quick and honest, does not give u the run around, or waste your time, they are about business over there, I did not have to wait long to find out wether or not I was approved it was pretty much immediate, He really tried hard to get me approved Kept in touch to let me know how my deal was going, i didn't have to keep calling or wonder what was going on, I knew cause he kept me updated. I had worst and bad experiences at other infiniti's when I was shopping for my G37 where they claimed they were helping me, yea right to get an approval after they ran your credit a 100 times and then they have the nerve to give u the run around! Englewood infiniti did this too me. Ramsey got me my deal They are there for u even after u buy your vehicle they still accommendate any needs or questions u may have about your new car even after u take it home. I brought me G37 in for service just 2 days ago i received very great service, i got my loaner car until my car was ready and they gave my car everything it needed for it's very first service. I will recommend any of my friends that need an Infiniti to the Ramsey dealership cause I am confident in their customer service, and I know any of my friends will be happy and will be well taken care of. I will recommend Tahomir! as well cause he is AWESOME!! I rate Ramsey Infiniti 10 stars! my Sales guy Tihomir Tenez 20 stars! why? he really is a star over there he's Terrific!Sincerely,T. Chang

bt1000

Apr 23, 2009

I bought a brand new G35S a little while back and as well as a 2006 BMW on the same day and it couldn't have been any easier. All of the people in the sales department were friendly and there was no pressure involved whatsoever. Overall it was just what one would want in a car-buying experience. I also drive 45 minutes to Ramsey every time I need to get my car serviced. The service department has been nothing but efficient and kind. I wouldn't take it anywhere else, even though there is another dealer only 20 minutes away. I highly recommend this dealership.

M.L.H.

Apr 9, 2009

I went to Ramsey Infiniti to lease a car,I had been to several dealersbefore I went to Ramsey. The salesman called to several times to confirm our appointment and though I thought that was different I found it to be very professional. When my wife and arrived they were pleasant and helpful they allowed us to take our time and weigh our options they gave us a very aggressive dealer that beat the other dealers (5)by $45.00 a month. We made a choice and it was to buy the car from the dealer that treated us as customers even before we bought a car. I thought my local dealer would have been more aggressive but they let me leave without trying to match or beat Ramsey. They said Ramsey would try to switch the price on me but the Business Mgr; Sales Mgr; and the salesman were above board. Ramsey is over 1hr from me but I will go there for service because my local dealer said they won't give me a loaner car if I by the car somewhere else. That was a bigggggg mistake I have 2 Infiniti's. Biggggggg mistake!!!!!!!!

wallysworld

Mar 29, 2009

I have been leasing cars for 16 years,this is my first at Ramsey,I was pleased how gereat those guys are,and reading the reviews from other people i am not the only one happy with this dealership,except for this one from TTANlY79.it sounds like he was at another dealership,or I guise you can never make every one happy,,,,how ever my family and people i work with bought and service there cars at Ramsey,and very one I talked to before I bought my car there liked them,so I bought my car there,and I was intreduced to Ed in service and I found him to be pleasure to deal with,,,I highly recommend this dealer.

ttanly79

Mar 19, 2009

Wow look at the positve reviews all written on the same day. This dealer is very shady. Bought a new G35 from them a while back. Back then I did not do my research and thought I was getting a good deal. But once I started researching I realized how much this dealer ripped me off and the scams they pulled. After several attempts to get my car fixed under warranty which they failed miserably I had to go to another dealer to get it properly fixed. Don't waste your time at this place.

MivoBird

Mar 15, 2009

THE BEST I V DELT WITH,MY THIRD INFINITI ,,SALES AND SERVICE YOU WONT FIND NICER GUYS TO DEAL WITH,,,,ED,JEFF,KHALID,WILLI ..I LOVE THEMI HAVE BEEN BEEN WITH THEM FOR NINE YEARS,I BOUGHT THERE AND I WILL NOT GO BUY OR SERVICE MY CAR ANY WHERE ELSE,I COULD NOT SAY ENOUGH NICE THINGS,,THEY TREAT ME WELL AND WILL ALWAYS GO BACK TO THEM

MivoBird

Mar 13, 2009

my experience with this dealer was really good experience, the salesmen were very high level of education, were friendly, and they figure out how to meet the my needs. they were also very helpfull.The salesman was giving ideas and information was beneficial to me.I thank my friend who introduce me to that palce

mon11

Mar 13, 2009

I went twoothers before I went to Ramsey,almost change my mind about buying a car,but when i went to Ramsey they were nice,the are what a dealership should be,friendly,fair,I was not looking to steal the car,I just wanted to be treated fair,I asked the sales man jonathan to show me the car they have on line,he did his job well,they did not take a shot at me and tried to swtch me like the other two dealers,and did not change the price,I have looked at a car like it ,but Ramsey had the right one for the right price,i drove it home happy,thanks

atse1998

Mar 10, 2009

Leonard wong is a great saler, he went over everything from the car functions to insurance about owning a car for me. I am a first time car owner, so it have been a great help. Will definitly recommend Leonard to my other friends who need a car. Will definitly come back if I need another car. Great guy.

Danceja2

Mar 10, 2009

I have given this rating because I am nothing but satisfied with my new car. Everyone at this dealership was more than kind when trying to find me the right car. I would recommend this dealership to anyone that asks. The process was quick and both men did everything they could to meet my requests.

jackiklee

Mar 10, 2009

Would not hAVE BOUGHT ANOTHER iNFINITY IF IT WAS NOT FOR kHALID. I was not happy with my previous INfinity because of the breaks. I was ready to buy another brand car, but happen to just walk in to look at the new style Infinity. Because of Khalid's reassurance that I would not have the same problem and attentiveness, I changed my mind and bought another Infinity.

Jewels514

Mar 10, 2009

I had gone to several dealerships and when I arrived at Ramsey Infinity I was shown a truly warm welcome. They explained everything to me and did everything to help me. My deal was difficult but it didn't matter to the salespeople, they worked with me and I left the dealership more than happy.

lovableone88

Mar 10, 2009

My experience at Ramsey Infiniti Dealership was overall a good and positive experience... My sales person... Alex Malke, was extremely friendly. He knew exactly what he was talking about when I asked questions about the different models of cars... very knowledgable. He seemed very trustworthy and kind. Everyone else at the dealership treated me with the same kindness. I would reccommend anyone that is interested in buying a car to go to Ramsey Infiniti.

mon11

Mar 10, 2009

I went in to buy a new car,but did not want to lease,they showed me some Certified pr-owned,they were almost like new,and they treated me special,the receptionest was so sweet,and bernie the sales man was kind,but he could not get to the payment i was trying to be at,called his sales manger Kaleed and he offered me 2007 Fx35 with 18000 miles on it,certified ,for under what i thought i would be paying,I took the car home but not untill I saw there finance manager who seemed so happy to see me ,made feel good,,,every one at the dealership was so nice,Infiniti or other ,I will onlt buy my cars there,and my wife is going to need one in few months,and i will be going bck to them

rammy418

Mar 10, 2009

The experience you encounter at the ramsey infiniti dealership is one worthy of reognition. From when you walk in and see the prestine cars in the showroom and meet the delightful secretaries to when you finally purchhase your car you will be pleased. The salespeople are courtious and are there to help you make your final decision.

BMWfoLife

Dec 23, 2008

Long story short, I called about a used car, made an appointment to view/test drive the vehicle, drove five hours from out of state. While doing the final paper work that morning another salesman sold the car as I sat there signing paperwork, with no opportunity to counter bid. What a complete and total lack of integrity! I fully appreciate the desire to make a sale but as a would be customer my time and effort should have afforded me first crack at this vehicle. No communication between salesman or sales manager is unacceptable. Sincerely, disgusted in Maryland.

Ralph99

Sep 2, 2008

It was horrible experience.Took them five long houres "to cheat at cards" and try make me sign cloasing papers before they told me price of the vehicle/monthly payments.Sales person was not that bad but finance manager was the real liar.Bottom line: If you need finance/lease your car go to another dealer, safe yourself some dignity.Ps. I get my car in different place, it's not even Infiniti(I was so upset), transaction went quick and smooth.

RSilverberg

Jun 25, 2008

I must say,I came in a little intimidated due to the fact the dealer is in such a prestigous part of NJ. I dealt with a salesman there by the name of Norman, he was very knowledgable and ver polite. After we couldn't reach an agreement, he brought out his manager JP. At first glance, i see a stocky, young, italian kid coming my way and i looked at my wife and said " here we go". To my surprise,He was so nice and knew so much about the car, I wanted to do business. He was very a smooth talker but genuine, you can tell when someones fake. Bottom line, I took the car at a higher price for the simple fact he was honest about his profit and was so courteous. GOOD JOB RAMSEY!

owls27

Oct 26, 2007

Used car dealer is a shark. The person who hired him has to be dishonest as well. I already knew about a car I was looking at, and he told me it was in a collision but not recorded. He told me the mileage and I already knew it to be around 70K and he was telling me it was 18K and jacked up the price from the online price advertised by over 12 grand. Manager confirmed him and stared in my face and smiled when I knew they both were lying because I researched the car before hand. Which meant they were going to rollback the car if I went ahead. Also, refused to let me see the odometer after I questioned its low mileage and told me Oh theres a huge deposit on it. I don't buy from liars, so I walked out. Interesting from an Infiniti dealer. Go some place else.

jdiesel77

Feb 13, 2006

Basically tried to bait and switch me. Michael is a nice guy but I would neevr go to this place again. Basically they sold me on a car, then when i was there to sign the papers, they "realized" it was a demo with 4000 miles on it!!!! anyway they tried to gie me free oil changs for a year!!!!!!!!! Basically said no thanks, and that was that...I was truly pissed off at the experience.

lazykupo

Dec 8, 2005

This dealer is better than park ave but only by a thin margin. The work quality is poor because i went to get my car serviced and when i got it back pieces from the engine were missing and they didnt repair my brakes, and rotors after they claimed to. they wont touch the car if they touched it once unless you prove to them what u claim is wrong with the car. aside from the quality of the work, they are friendly.

PASHA

Oct 12, 2004

October 12, 2004<br><br>We have been servicing my wife's G-35 here since near its inception into our home. The individuals working at Ramsey Infiniti are the most Focused, Caring, Client Friendly, Satisfaction oriented in the industry. If you do the following that I have listed below you will come away being the most fulfilled service client in the industry today. <br><br>1. Call and speak with only Joy at 201-818-3960 so she may co-ordinate and facilitate your appointment needs on an expeditious and courteous manner and you will be thrilled. If you need a loaner car tell Joy in advance, don't wait till the day of the appointment. The reason this is such a well oiled establishment is everything is scheduled so there are no back-logs. <br><br>2. Then go find Ed, the best service writer since the Dead Sea was just sick and tell him what your issues are. He will attend to your issues and if Ed suggests something please listen to him, he is a pro. The "Ramsey I Team" will deliver if you are not being pennywise and pound foolish. <br><br>3. If you are waiting, go over and help yourself to the best bagels in town, believe me. They also have this incredible coffee machine that will tickle your tonsils to delight. Watch some TV, chat with the other customers or go upstairs and look at the new models. The "Ramsey I Team" has the most knowledgeable Salespersons we have ever encountered. Yes, it is their job to try to sell you a car but they will do it in a soft manner. If, you just want to look by yourself just say, "Thanks, I am just looking but thanks for your attention".<br><br>4. When your car is done in service go around and thank everyone who helped, believe me a pat on the back goes a long way. Tipping is always recognized since "TIPS" means "To Insure Proper Service" however, don't be surprised if all they want is a handshake or a job well done. <br><br>5. If you ever encounter a service problem which is rare, but can occur on occasion, which is why they put erasers on pencils, simply tell Ed or Jeff the Service Mgr and we'll bet your issue is resolved as quickly as humanly possible. Jeff runs a tight ship with a friendly atmosphere which is unusual in this business normally. This is probably also present because the Admiral is watching where the ship is going everyday.<br><br>My wife I and say "Thank God for the "VD" family, my old school buddy, "Frank M" and the "Ramsey I Team", they can't be beat.<br><br>Velcrocaddy<br>Real Kudos and Praise from real clients<br>