Ray Catena Lexus of Monmouth reviews

Lynette Fegley

Jun 24, 2016

My experience was amazing. Ryan did a fantastic job in finding me the car I wanted and taking care of my needs. He made my experience worry free and kept me informed about everything. He did a great job. I will definitely recommend Ryan and the dealership to my friends and family. Thanks for everything.

Ashok Modi

May 17, 2016

We just bought a Lexus RX350 from Ryan Herzenberg at this dealership. It was an amazing experience all thru the process, from test drive, product demonstration, arranging the financing, delivery, and post sales. Ryan was courteous, professional, knowledgeable, friendly, and did everything in his power to make our experience as pleasant as he could. There were none of those back and forth haggling between a faceless "manager" in the back office somewhere. Ryan came in earlier than his usal tome on the delivery day to accommodate our schedule.We will recommend Ryan at the Ray Catena Lexus of Monmouth to any buyers considering Lexus Vehicles.

Nstiles123

May 5, 2016

What an amazing and pleasant experience working with Chad. The entire process of test drive to signed deal took around 75 minutes! I did not get to drive the car home that night as it had to be detailed. This is my first luxury car purchase and what a difference! I don't rate my value as a person on material things, and this was a MAJOR purchase for me. But Chad got me into a beautiful 2013 RX350 L Certified for what I was comfortable paying. As a single mother of 2 teenage daughters, I often feel I get talked down to or taken advantage of at car dealers. Not this time. I realized the next morning that there was a significant ding in the passenger side door. When I called Chad, he told me that when I brought my car in to have the new plates put on, that they would repair the cosmetic damage, free of charge. Hopefully this is my first of many Lexus purchases. The car itself is perfect and the delivery tech explained everything well. He really took the time with my daughter and I. I even had to call the next day with questions about my navigator and the service tech was so patient on the phone. Unbelievable experience working with Ray Catena dealership. Thanks again Chad!

SallyJ

May 4, 2016

Joe was such a great, experienced, honest and hardworking person to work with! He knew exactly what we wanted and he worked so hard on getting me my new Lexus GX! I highly recommend working with joe. It was a great experience overall. Thanks joe. !

JeanaRivas

May 2, 2016

This was my first purchase at Ray Catena Lexus of Monmouth, and I will never go anywhere else! Now the proud owner of an IS250, I was thrilled with the entire process! Frank the GM is personable, thorough and made sure through out the entire process I was being taken care of. He set me up with Alex M. to get me into the car that was perfect for me! Alex was wonderful and genuine. He had a lot of patience (I had lots of questions) and taught me everything I needed to know about my new car! I couldn't have asked for a better price too! The place was beautiful and the coffee was delicious. I almost can't wait to take the car in for its first service, so I can hang out in the lounge! LOL Thank You Frank, Alex and everyone at Ray Catena Lexus of Monmouth!!!

Andrew F

Apr 28, 2016

Brought my IS350 in for a simple key fob reprogram. Brian was very helpful and generous with the billing. He took the time to explain future service intervals with me and I look forward to working with him in the future. The waiting area is a pleasant space with light snacks and beverages to keep you occupied!

Lexus Lover

Apr 24, 2016

We have been dealing with this dealership and Harvey Katz our salesman for over 18 years and would not think of going anywhere else; why would we when we trust and respect them.

happy lexus lessee

Apr 20, 2016

Joe Marino was very helpful and great to work with. He was got me into the car I wanted at the price I wanted to pay. Was overall a very pleasant and painless experience, and I will definitely be a return customer.

Happy Customer

Apr 18, 2016

Great experience. A lot of attention, knowledge and patience by my agent. Ryan made me feel like number one priority. He got me into the car I wanted for the price I wanted to pay. Great job!!!! I'm going to recommend him to all my friends. Keep up the good work!!

fishinator

Apr 16, 2016

Luke Albrink was very friendly and professional was knowledgeable of product line .He was great to deal with. thank you love the is 300 would like more oil changes !!!

neela.tolia

Apr 16, 2016

Ryan Herzenberg, was very helpful, courteous, and great to work with. He was not pushy in the least, answered all of questions patiently, and had our car ready within 24 hours. I would recommend him to anyone!

StephanieL

Apr 14, 2016

My experience at Ray Catena has been nothing but outstanding. Ryan Herzenberg was friendly, honest, knowledgeable, professional and very attentive. Couldn't have been any easier to lease my truck. Highly recommend purchasing a car/truck with him.

Ray F

Apr 7, 2016

I worked with Greg Webb who was my salesman 10 years ago when I bought my first Lexus. His knowledge of the vehicles, experience and personality are first rate. Delivery of the vehicle went very smoothly.

Helen

Apr 4, 2016

I love my Lexus (all three). I keep coming back to this dealership because of the service department. Brian, Greg and Jim have shown great knowledge , consideration of the situation and just plain kindness and always professional. BUT, I have never had a more caring salesperson as Bob Mongiello. My difficult situation was my main concern and it became Bob's as well. My 2014 IS was getting very difficult for my husband to get and out of because it was very low to the ground. My husband came out of brain surgery and needed a vehicle with ease of entry. Bob realized he had more options to offer. His guidance was fabulous. This is my third car from Ray Catena and it is my first salesperson I admire and respect as much as my friends from the service department. Nothing is better than a Lexus, and this NX 200 is more than I had considered. My husband is great (he loves this vehicle) my salesperson Bob is great and I look forward to, as usual, great service. I thank you all, especially Bob Mongiello. Thrilled.

SD

Apr 4, 2016

Worked with Joe and Gary on my recent Lexus LS460 CPO purchase. Their communication was clear and their attention to detail was excellent. I was happy with their service and would recommend this dealership to anyone looking to purchase a new or used vehicle!

Debspall2016

Apr 1, 2016

The salesman Bob Mongiello and our good friend Greg Petruno helped my husband and I purchase our 1st 2016 IS 300 Lexus beautiful car. It's fun car to drive. I would recommend this dealership it's clean and the staff are very nice. Thank you for making our experience so easy and quick.

Pcord

Mar 31, 2016

Harvey is the best. Just bought my 3rd from him and he always works for you. Couldn't be happier with him and the dealership.

Liquidlammy

Mar 30, 2016

A million 'Thank Yous!!!' to Ryan Herzenburg and Fran McGowan for providing me with a best deal one could ever ask for from a dealership. I've officially been devirginized by a car dealership and it didn't hurt!!! Haha. I've never bought a car from a dealership nor financed a car in the past 20 years, this is my 1st. They all went above and beyond to provide me exactly what I wanted and needed.....a semi-used car with low mileage and not too pricey. No one could beat buying a Certified 2011 ES350 with 33k miles for $351 per month. And turnaround time was 15 hours....it was ready on Saturday morning, as promised. I'm eternally grateful!!!I test drove every single foreign luxury brand over a 6 month period. 2nd choices were going to be Infiniti or Nissan. German and American cars are a waste of money. Time consuming and energy draning listening to all the blah blah blah from car salesman. Lexus takes the cake with the best friendly service, quality of cars, warranty, and ease of doing business. I'm very glad I supported a local Ocean Spartan graduate, Ryan, and because of the restaurant business have the pleasure of meeting the very lovable, 'awesomely crazy' and funny Fran!

LP

Mar 30, 2016

I love my new RX. Chad and A.J. were awesome to work with on getting my new car. We live in South Jersey and it was deinitely worth the 1 1/2 ride to get there.

sgullo

Mar 29, 2016

This was my first experience at Ray Catena. And may I say it was the best experience I have ever had at a car dealership. These folks make you feel right at home. No pressure sales, only great personalized service. Joe Marino was the best. They have a client for life!

AnnaMatt

Mar 26, 2016

This is my 3rd Lexus that I purchased from Andy. Like most consumers today, we all shop around especially when buying a car. Andy has the patience and knowledge you trust in a person. Hats off to the rest of his team too for making all 3 of my deals a no nonsense experience.

JimInMiddletownNJ

Mar 22, 2016

This is the second Lexus bought from Ray Catena Lexus of Monmouth. It was a pleasure dealing with Brendan Hynes, our sales consultant. He was very professional, accommodating, and knowledgeable, and there was no hard sell which I appreciated (and one of the reasons I deal with Ray Catena). Also, Chris Bruno took as much time as needed to go over and explain all the features of our new car. He was very patient and thorough in showing us how everything worked. Overall, I was very satisfied with our purchase and with everyone we dealt with at Ray Catena Lexus.

Diverlinda

Mar 14, 2016

I'm spoiled! I am finishing up my purchase of my 5th Lexus. I always shop around before I buy and hate dealing with the other dealers. Ryan Herzenberg is amazing and makes the process pleasant. No hassle, no fuss, no pressure. The entire Lexus team are always pleasant and easy to deal with, from the front desk, to sales, to service.

Lcp119

Mar 12, 2016

I always say that buying a new car especially a higher end vehicle should be a fun and pleasant experience. I would say this is the first time I can say it finally was. I was treated well from when I walked in the door...How are you - Welcome - Bottled water - something to drink...WOW that was just the greeting. I dealt with Luke who succeeded in continuing with the great customer service. I did not feel pressured and I certainly did not feel taken advantage of. I did feel that way at other dealers. Luke did a great job and so did your entire staff that I dealt with. This was my second Lexus purchase and you don't have to worry, I think you made me a loyal customer...Thank you! No matter how old or young you are thank you for making buying a car fun again!!! Oh and I love my new RX350 FSport!

kaplanmikey

Mar 10, 2016

This is my 5th Lexus and all purchased with Ray Catena. The service is outstanding and always feel I am getting fair deal, no haggling and always a call back. I have been dealing with Andrew Seibert for years and my most recent purchase was to a 2016 Lexus RX 350. I went back and forth for about a week because my wife was very specific of her needs. He was very accommodating, patient, and was a pleasure to work with. The day I wanted to pick up the car the dealership was very busy and Andrew did not want me to wait. Instead he called me up and offered to drive the car to my house after I got home from work at 7pm and showed us how to work the car in the comfort of my own driveway!!! This is GREAT CUSTOMER SERVICE. Ray you should be very proud of this member of your team!

murphy928

Mar 8, 2016

Dealership was everything it should have been, professional, courteous and knowledgeable. Ray Catena was recommended to me by a business associate and I would refer them in the future.

equinn681

Mar 3, 2016

I sincerely want to thank Steve Morfino for the wonderful and professional experience of leasing my new 2016 Lexus ES. Steve, over the last several years, has become our family car representative. Between my two adult daughters and myself, we have purchased or leased a total of six Lexus models. Steve has been a major reason we choose Lexus. He is a man of integrity, honest in all his dealings, takes his time understanding our needs, and is most patient in explaining the advanced technology (especially to me!) With Steve there is no pressure,. He is most responsive, exceptionally well organized, and I am confident in the fair prices and honest business practices. He is an excellent representative of a wonderful high quality product, outstanding service, and is a genuinely terrific guy!

Sarah Michelle, Esq.

Mar 3, 2016

As a single female with limited experience in the car sales arena, it can be intimidating visiting a car dealership. I'd like to personally thank Luke for showing me how wrong my perception was. Luke is not only straightforward, but informative, efficient, and fair. He truly is amazing at his job, and makes certain that his clients walk out the door happy. Ray Catena, I can assure you that Luke is an invaluable asset to your team. Thanks, Luke!

taam4t

Mar 2, 2016

This is the second car I have leased from this dealership. Both times I've had the pleasure of working with Steve Morfino. The experience was actually pleasurable! How many car dealers can you say that about? I drive over 90 minutes each way - past other Lexus dealers - to work with Steve at Lexus of Monmouth. Courteous, professional, honest, and not pushy in any way. Never felt like I was being pressured...and never felt like I was being rushed into deal. Just a great overall experience.

Manfra123

Feb 29, 2016

From moment entered showroom it was a pleasure working with everyone at dealership. I will always come back to this particular Lexus dealer. Mike barone has been exceptional to work with

hlazar

Feb 28, 2016

I want to say this is my second purcahse of a Lexus RX350 at Ray Catena Oakhurst .Just a week ago i was visiting the dealership to have my 2015 RX serviced and met Gary the sales manger . He suggested I look at the new 2016 models just to get an idea how they changed which I did then we started talking about my vehicle and i told him i purchased it in August of 2014 from Ryan who i found to be a really wonderful salesperson . Personally the Best I ever dealt with during the search for a vechile . Well to keep this review short . I ended up trading in my 2015 RX350 for a new 2015 RX350 and ended up paying $70.00 per month on the finace deal i made . So i am very happy and would highly recommend Ray Catena of Oakhurst .

Jenny8773

Feb 27, 2016

I do not find car shopping fun, salesmen tend to be pushy and aggressive and even rude. Prior to my visit to Ray Catena Lexus in Monmouth I had visited a few other dealerships which confirmed my feelings. HOWEVER dealing with Luke Albrink was completely different and refreshing. Luke was very helpful, knowledgeable, a pleasure to work with and NOT pushy or aggressive. Thanks Luke!!! Joe Marino was also very helpful in explaining the Tire & Wheel Protection program, again not pushing me into purchasing in it but help explain how it works and how it would be beneficial. Overall wonderful experience at Ray Catena Lexus of Monmouth!

Cynthia Wouters

Feb 26, 2016

I want to compliment to you Steve Morfino who helped me lease my most recent car from Ray Catina.My husband and I have purchased or leased about 8 vehicles from Ray Catena. Steve has assisted us in the last 3 purchase/lease. He calls us, listens to us, and advises us on what we might wish to purchase or lease and the best time. Usually my husband goes with me when I am looking for a vehicle however this time I worked alone with Steve. My level of trust in Steve Morfino allowed me to choose my 2016 NX200T, make the deal, and get the car within 2 days. He has been totally professional and I trust him implicitly for my automotive needs.

John Pittner

Feb 19, 2016

Just purchased a new 2016 GS350 from Ryan Herzenberg, he was outstanding thru out the complete car buying process. My feeling is Ray Catena Lexus buying process is completely customer friendly. My many thanks to Ryan and the complete staff at Ray Catena.Thank you

alex.gasis

Feb 17, 2016

I worked with Alex Maslennikov to purchase a new vehicle(5 in a row from him). I must commend him for a fantastic experience.Alex is extremely knowledgeable and answered my question thoroughly both over phone and in person.The exemplary service and excellent price.Aleksandr Gasis.

garaydj

Feb 17, 2016

As we have come to expect , when we have questions or need expert guidance on what serves our needs best, we can count on Ray Catena Lexus of Monmouth to be available. We have always dealt with Greg Webb , and he responds immediately to queries , and these responses are to OUR benefit . His title is "Master Certified Sales Consultant" , and he is certainly that in our case. My wife and I have leased and purchased vehicles with Greg's help in the past, and this most recent transaction was a bit complicated. No problem for Greg. We are very happy. And besides handling the vehicle transaction expertly, he researched some "special needs" issues we had that would require modifying the vehicle.He found the solution , and provided details on the supplier and the solution so we could proceed with confidence.

Mamawuwu328

Feb 15, 2016

Quick and easy. Very knowledgeable. Traded in a gx460 and drove away with a 2016 gx460. Zak Gruber setup all the devices in the vehicle and showed how all the accessories worked. Luke was very honest and didn't push anything that was unnecessary. Great service and experience all around. Will be doing business with them again

David

Feb 14, 2016

I was quoted a price on vehicle gave a deposited then went home to find vehicle online same dealership for 3500 dollars cheaper called to have my deposit refunded they said no problem it is 16 days later still no deposit Ian disputing it with credit card company

dsparacia

Feb 14, 2016

I knew exactly what I wanted when we first called Harvey Katz and he made it happen. this process was quick and easy as I live about an hour away and most communication was over the phone. I am so happy with the quality of service I received. This leasing experience was perfect and I am thrilled with the new car I am driving. Harvey always made himself available and made it clear he would be even after the sale. I certainly would recommend Harvey Katz and Ray Catena Lexus.

JasonParlato

Feb 13, 2016

Harvey made the car buying experience at Ray Catena Lexus perfect. He made the process easy and I would recommend him to anyone. It was a pleasure doing business with him. When I picked up the car he was prepared and I was out the door in no time. Chris was also extremely helpful in explaining every detail of the car to me.

crp

Feb 10, 2016

I've been leasing cars for many years. I'm not the kind of person that enjoys shopping for a new car every three years. I find the numerous choices of vehicles/modelsl/options and prices daunting to say the least. It was particularly hard for me this year because I was considering to switch from my usual car brand to a Lexus. Fortunately, my experience at Lexus made my transition to a new vehicle virtually painless. I want to thank especially, Mr.Alexander Maslennikov for his excellent service. He spent a lot of time with me going over the details of the vehicles and was very transparent about the costs. I felt reassured about getting a good deal from him and drove away with a new car the same day.. I must say, it was a pleasure leasing a vehicle from this dealership and look forward to doing the same in 3 years.

Adrian Walker

Feb 4, 2016

Main buying a car very easily explained every detail to me show me what I needed to do walk to the car with me it was just a great experience going there I definitely recommend this dealership

Rob

Feb 1, 2016

Luke Albrink and Zak Gruber were helpful, communicated well and took the time to go over the vehicle and options. They made the buying process easy.

Robert

Jan 29, 2016

This is the first time dealing with Ray Catena Lexus of Monmouth and it was an absolute pleasure working with Alex. He made the whole car buying experience such an easy process. He was very professional, polite and caring throughout the entire transaction. He was responsive and delivered everything that he promised. It was an excellent experience and would absolutely recommend Alex to anyone looking to purchase a Lexus from Ray Catena. Robert and Erica

Carolieri

Jan 23, 2016

I HATE car shopping and dreaded my first experience of leasing a car. I visited a few other dealerships prior to this one and they only confirmed my feelings. Then I went to Ray Catena Lexus of Monmouth County. To my surprise, I had the most wonderful experience! My salesperson, Ryan Herzenberg, was so knowledgeable and patient. You would think this would be a given, but I did not experience this at other dealerships. From the negotiation thru driving my new baby Lexi (LS350) out the door, I only have the highest praises for Ryan and this Ray Catena dealership.

Jddamato25

Jan 22, 2016

Have been going to ray catena for 15 years. Always a great experience. Been dealing with Harvey Katz for the last 10 years. They are top notch from start to finish. No other dealer, even other luxury car dealers compare to Ray catena. Top level of professionalism from your first phone call thru the entire ownership of car. Also dealt with Gary giordano. Very easy to work with. Nothing but great things to say about these two guys and the entire dealership

Nick A

Jan 21, 2016

I spoke over the phone with Carlos Pincaro regarding leasing a Lexus GX. I told him exactly what I was looking for and he handled everything for me. I told him what I needed and obviously that price was a huge factor. He made some suggestions to get me in the vehicle I wanted with the options I needed and the price I wanted. When I showed up at the dealer he let me know he was able to structure the deal to save me a few more dollars.All the paperwork was setup and ready to go. It was a breeze. He also had their tech guy ready for us to pair our phones to the car and show us how to use everything in the car. Very professional.He was very cognizant that ever dollar mattered and went above and beyond to accommodate me. Cant say that I have ever had that type of experience at a car dealership. That's how you build long lasting relationships!

albert

Jan 19, 2016

My experience at Ray Catena was just so easy. I was convinced right from the start that I was at the best place. Luke was knowledgeable, relaxed, very efficient and made the transaction smooth.

gdb

Jan 19, 2016

Gretzky was my sales associate. He was fantastic. I recently purchased the GX460 from them. Gretzky listened to what color and type of car I wanted and worked with me to get me a deal that made sense for me. He offered me a few options to choose from and got his manager involved early so as not to waste any time. They are a great dealer and don't just sell you the car and let you worry about it. They had a specialist teach me about the tech features in the car prior to leaving the lot.

Mrd

Jan 18, 2016

Gretzky Fleurant did a Excellant job in finding the certified 2011 es350 sedan that we desired. He was very polite and helpful in explaining everything about the vehicle. When we go back to get another car we will request his service.Happy New YearBob and Hilary Donohue

khawkins

Jan 16, 2016

We recently purchased a pre-owned GS350. We worked with Joe Marino for the sale. Despite a good amount of negotiations which spanned several weeks (as we were narrowing down our choices among various dealers), Joe handled the process with courtesy and professionalism. He listened to our interests and reviewed all the options. When we asked for additional info, Joe followed through with the answers in a prompt fashion. Also, the Ray Catena dealership is very well run. For anyone in the market for a new or pre-owned Lexus, we would highly recommend the Ray Catena dealership and for Joe to handle the sale.

HHP3

Jan 15, 2016

There are people; who look forward to shopping for a vehicle, and enjoy everything about it, however my husband and I are NOT those people. We also have acquaintances who are automobile salesmen but always associated them with the unfortunate joking references to attorneys...until NOW! From the moment we entered Ray Catena"s Lexus dealership (Monmouth) and was introduced to our salesman, Luke Albrink, any and all stereotypes were totally eroded. He was intelligent, informative, pleasant and charming. He explained all options available to us, then, allowed US to choose which WE needed and wanted. How refreshing! I am really not one who "refers or "recommends" haphazardly or often, because I take matters of my word most seriously! However, I was SO impressed by Luke Albrink and my Ray Catena experience, I felt compelled to compose and post this! I have already referred new clients and will continue to do so, knowing they will have a similar outcome!

Julia T

Jan 15, 2016

This is our second lease from "Ray Catena Lexus of Monmouth". Both times we we working with Alex. He is Very professional, polite, competent. He never tried to push the sale on us, but MOSTLY cares about the client and the client's needs.He went the extra step to accomodate my needs.I absolutely loved working with Alex and i am very happy with the choices he offered to me and my family. We Love the cars we got from this dealership.Alex is an outstanding salesperson and will reccommend him to everyone!!!!

Scott

Jan 5, 2016

Thank you Greg.. By far, over the 20+ years of purchasing numerous vehicles, my experience in buying a vehicle with you and Ray Catena Lexus was the most easiest and stress free. I love the vehicle! Thank you.Scott Jones2016 Lexus ES 350

Adrienne

Jan 4, 2016

This is my 4th IS lease with this dealership. I also leased a Mini Cooper with Ray Catena of Monmouth. Excellent service and great staff. My salesperson Harvey Katz is a pleasure and fun to work with. Will always return. I wouldn't mind working there part time.

johnkelly13

Jan 3, 2016

Leased 2 Lexus' with Brendan . He's extremely professional and always goes the extra step to accommodate my needs. He will always give you the best deal possible. Ray Catena Lexus always puts the customer first and that's why I will only lease/buy from them. Brendan makes the car buying process easy and stress free. Thanks again, Brendan!

Maureen

Dec 26, 2015

What a pleasant surprise! It was my first time buying a car in many, many years and my first Lexus. Our sales person Luke Albrink was excellent - attentive but respectful of my need for time to make a decision. I was comfortable going back for another longer test drive and going back again to look at different interiors. I never felt pressured to make a decision. Thank you Luke!

Jim123

Dec 16, 2015

We had a very positive experience here, and we will definitely return. Our sales person, Gretztky Fleurant, was attentive to our needs and worked patiently to help us find the perfect car. This is the best experience I have ever had at a car dealership, and I have bought quite a few cars over the years. I look forward to returning when it's time for my next vehicle.

Robert 3rdLexus

Dec 12, 2015

You know good people are rare. I don't need to tell you that.Good sales people are even more rare.But good CAR sales people? Room's getting kind of empty...Congratulations!You must have done something good to be reading this review.You have no idea how lucky you are.You have stumbled upon the name of the best, smartest and most helpfulLexus salesperson in the state of NJ.That doesn't sound like hype, does it?Hang out and keep reading.Hopefully, this one review will save you a lot of stress, time and money.Sometimes when people get a great thing, they don't appreciate it.Maybe go around NJ and talk to some other Lexus dealers firstso youll truly appreciate your big break.Thats what I did. I actually talked to every Lexus dealer in the state of NJ.Every. Single. One.I had a really great experience with another dealer for my last Lexus.I went out of my way to tell them how great they were the last time.I included what I was looking for.They still haven't gotten back to me.Is that a hassle contacting so many dealers? Yes it is. But this is my finances.I'm not going to take chances.You're on Dealer Rater, so that's a start.Tip #1 - click around, look for the sales people with reviews in the last 30 days.No reviews since 2012? Maybe not.But unless someone at Lexus is pretty bad, most reviews are going to be good, right?So why did I drive 2 hours round trip to get my next Lexus?Because Ryan Herzenberg is hands down the best Lexus Sales Person in the state of NJ.Having spent the time researching every dealership and talking to them,I'm a newly minted expert here. Lets get rid of the obvious stuff.Its not hard to sell a Lexus. It's a beautiful car.It is hard to find a salesperson who takes excellent care of a customer.Here's what happened:I sent an email to all the dealers in NJ on a Saturday.Time of email? After all of them were closed.Ryan responded in 10 minutes.And Ryan answered all my emailed questions until 10pm Saturday night.To be fair, one other dealer did respond on Saturday...to say he couldn't respond until Monday.Now on Monday, the other dealers finally got around to replying.I wanted a Lexus with some special features.Ryan said it would be hard to find in the model I wanted but he'd look.In the meantime, he made a great offer on a vehicle that was in inventory in case he couldn't find the one I was after. Every single dealership I talked to said the special model I wanted wasn't available on the East Coast. That's it. They didn't say they'd try to look for me. Or even make one single phone call.We can't get it, have a nice day. Unless you want to buy something else.Ryan kept digging. He made calls and didn't give up.He couldn't find 1 of the special model I wanted.He actually found 3 of them.Other dealers - "We can't get it"Ryan - "I'll do whatever I can to track it down."See a theme here? :)Let's talk money.Ryan's dealership doesn't have a finance department. So Ryan took my information over the phone and that was it.I didn't have to sit with a mountain of forms to fill out.The deal he promised me was the deal I got.The very next day they he secured one of the 3 vehicles that all the other dealers said weren't available. And he had it delivered from another state.Time of delivery? 24 hours overnight.You can guess how expensive mailing a 10 pound package overnight would be.Try sending a car overnight.So what did it cost me to get my Lexus special ordered from a dealer and delivered from out of state overnight? Zero. No charge.They weren't having a special that day - it's just what Ryan considered doing his job.He also gave me the best price and terms of any other dealer.After the sale, he kept being great.What does that mean?It's common for salespeople to lose their interest once they've got the sale.They don't return calls as fast, they try to push you onto someone else for questions or they vanish altogether. Ryan personally drove my new Lexus off the flatbed truck that drove across states to deliver it. He helped me through all the final paperwork.and personally drove the car to the exit at the very end. All I had to do was get into the car and drive home.When you've gone car shopping, has anyone ever been that helpful to you?Maybe they were.But if they were still around, you probably wouldn't be on Dealer Raterlooking for a good deal, would you? ;)Remember - I contacted all the Lexus dealers in NJ:Fastest to respond - Ryan HerzenbergBest price and terms of any dealer - Ryan HerzenbergWent above and beyond to help - Ryan HerzenbergMy highest recommendation -Ryan HerzenbergI've done you a favor by taking the time to write this for you.Please do one small favor for me.If you call or email Ryan, share this specific review with him. Let him know what he does makes a differenceand there are people who don't take it for granted.I've already thanked him.Please thank him again for me.Takes 10 seconds to do.And one more thing...enjoy your new Lexus :)

debbiern

Dec 3, 2015

It is always a pleasure to purchase a vehicle from Ray Catena Lexus. From the moment you call to schedule an appointment to your greeting upon arrival to the dealership, everyone is so kind and polite. This is my fifth purchase from Ray Catena Lexus and I will continue to do business with this dealership and would recommend then to anyone interested in purchasing a Lexus.

Erin W.

Dec 1, 2015

This is my first time leasing a car. With that being said, I had a lot of questions regarding everything there is to know about leasing. Dealing with Ryan Herzenberg, could not have been more perfect. I could not be happier with the overall experience from start to finish! 5 stars is not enough for this rating!! Ryan was extremely knowledgeable, personable, friendly, professional and helped make a full day of test driving, paperwork, to delivery, and everything there is to know about my new Lexus IS from inside- out pleasurable.. He knew every little detail about the car, ( and all there is to know about Lexus), answered all my questions and went through each and every little piece with me, making me able to leave the lot with ease!! I will absolutely be referring friends/family to your dealership, to work with Ryan and your whole team! Thank you for your welcoming atmosphere and wonderful customer service!

LexusGX460

Nov 30, 2015

Andy Seibert's (Sales Ray Catena Lexus) presentations, explanations and focusing on the customer were excellent. As a contrarian, I anticipated sales pressure to close the deal. Andy Seibert's skill is NOT that style. On a scale of 1 to 10 with the lower numeral being poor; and, the higher number being excellent----Andy style easily qualifies as very excellent. I throughly enjoyed my experience at Catena in Oakhurst, NJ.

photolady99

Nov 28, 2015

This is our 3rd Lexus RX we bought from Harvey Katz at this dealership. Always professional, helpful and friendly, Helped us get through mountains of options, colors and accessories to get the car I wanted. Steve Morfino also helped us when we popped in to the dealership unexpectedly and Harvery was helping another customer. He worked VERY hard as well to make the sale happen for me. I saw teamwork throughout the entire process. This is important because buying a car is not like buying an iron. It takes hours of hard work from selection to purchase and paperwork to pickup and understanding the new vehicle controls.

bpappalardo

Nov 25, 2015

Met with an "interim" salesperson Luke, and manager Carlos because our salesperson Gretzsky was unavailable. They reviewed a number of applicable options with us in anticipation of our return on the weekend to see the car(s) in person. Started giving us parameters on a lease deal. We returned met Gretzsky, who worked with us to structure an almost no money down customer loyalty lease with a monthly rate lower then originally quoted. He made everything painless. The car prep people were extremely helpful, courteous and friendly. Because of the nature of the F Sport, they explained the tire, rim, dent and windshield protection plan and gave me 24 hours to think about it, which I did purchase. The only thing I found insulting was our 2013 IS 250 AWD with only 5728 miles had no value - really? I bet you its on the lot right now for $32,000.

tnuara

Nov 17, 2015

Buying a car from Ray Catena is a "no brainer". We needed another car for our son, we had purchased 14 other cars from Ray, why not try again. They make it so simple. From the trade in value to the financing to the loaner cars when we need service. It's all good. Steve Ampster was the best salesperson, with incredible knowledge about the cars, the financing and willingness to make sure we were happy with the purchase.

Amme

Nov 10, 2015

Ryan Herzenberg atray catena is absolutely outstanding . I highly recommend . I will only buy cars from Ray catena ! Best car dealer ! Best car dealer nj!

tom f

Nov 2, 2015

i have multiple cars and have dealt with numerous dealerships over the years. i would rate the overall experience at ray catena lexus as unbeatable. i just leased my second car from Steven Morfino. An excellent sales executive. the entire process was a pleasure because of him. he worked to get me a car that he thought would be best. I was basically taking a black on black on the lot but he knew from some of my comments that i might be happier with a different color, he slowed the process to give me options. he found a different similarly equipped car on another lot. he was correct. he even suggested i go home and think about it, something rarely heard at a car dealership. after i said yes, he had all the paperwork done and the car ready for delivery in a very short time. the five star treatment doesn't end at the sale. it continues all during ownership. superb service center. apparently Ray Catena has extremely high standards for employment.....every level of employment .. thanks again, Steven Morfino, looking forward to number 3 already.

Bromba

Oct 20, 2015

What can I say. Great car, great customer service and great price. Steven Morfino was very accommodating and professional. This was one of my best experiences buying a car. I will definitely work with Ray Catena dealers in the future.Thank you,Piotr Czajkowski

Unitedport

Oct 20, 2015

I have had 2 encounters with Mini of Monmouth, both have been terrific, I purchased my Mini from a different New Jersey dealer, and was not happy with them. I switched to Mini of Monmouth and I'am So glad I did, they welcomed me with open arms, My second experience I had the vehicle towed to them late on a Monday afternoon, and I received a call by 9:30 Tuesday and was advised they found they problem, and it was fixed and ready for pick up by 11:00 that day. They are very courteous and professional!

leerick1950

Oct 10, 2015

Greg Webb was extremely helpful and professional. I had purchased a car from him a number of years ago. I was very happy to see he was still with the same company, which tells me that he is in the highest regard. He helped me to negotiate a terrific price on a car that I was looking for. My last lexus was totaled in an accident and I was ecstatic to see that this car was available and something that I was looking for. I would highly recommend Greg as a top salesman and would recommend him to any potential buyer. Thanks for all your help Greg

The_Facts_Of_Life

Oct 7, 2015

We had a slight issue with the service department. The management, Mr. McLaughlin stepped in and corrected the situation. We are very impressed with his quick handling of the issue. Another satisfied customer!

Hennessy

Sep 8, 2015

Fantastic service! Harvey Katz did as much for us as anyone could. He provided us with the exact car we were looking for.This is my 7th Lexus.

CD7

Sep 7, 2015

The sale comes down to the sales person and Harvey Katz at Ready Catena Lexus is the salesperson I would recommend to anybody buying a new or used Lexus. He knows his business. He knows his cars. Customers service was the best I've seen in 30 years of car buying. He's respectful, personable, true professional. Harvey raises the bar when it comes to car sales. If you are in the market for a car, call him. If you want to be a top salesperson, learn from him!

Mary

Sep 6, 2015

Alex Maslennikov was excellent from the moment we walked in the door. He helped us find the best car at the best price for us. He was very helpful and friendly and asked questions that helped narrow down the selections of cars based on our needs and wants. He made sure to keep us posted and give us updates each day as the car was being shipped in from the dock. He was very accommodating and got us a car in our budget with more options than we were expecting.. We will be going back to Ray Catena Lexus and Alex Maslennikov next time around. Thank you.

joe29

Sep 1, 2015

Ryan Herzenberg, my Leasing Consultant, was polite, knowledgeable, straightforward and timely. The support staff was also excellent. The showroom was convenient to reach, immaculate and spacious. The entire experience was quite favorable.

sursoh

Aug 30, 2015

Very bad exp in buying a RX and no recommendation to anybody. Two sales people have two different stories. The second one doesn't care if I was working with other already. He booked time for my visit to see the RX which the first told me the previous day that it was sold same day. The second salesman was rude in asking me that I should have told him for I was working with someone else already which is weird. Can't he find out from the internal system if someone else has helped me already previous day.

Andy

Aug 18, 2015

I had a very pleasant, professional and painless experience with the dealership, which is high praise. They make the customer feel important. Great follow up by sales person Ryan Herzenberg

dkal85

Aug 6, 2015

Very surprised how this dealership has changed. Lots of promises made with little results. This is our second new car from them. We had planned to buy a third when the new LS comes out, but will buy elsewhere.The process of explaining the new car features was a joke. Luckily we own a similar RX -or I would never know how to work anything. The iphone set up from the tech did not work nor did the garage door opener. I figured it out on my own.When the salesman called us while we just happened to be in the car -in trying out the new phone connections, I unfortunately pressed the wrong button & disconnected us. When he called back, instead of wondering how we got disconnected, he actually yelled at us for hanging up on him! I tried to explain we were trying out the new phone connection, but his yelling took over the conversation.Our personalized license plate process was also not achieved. No matter how many times I said I wanted to use an older set of personalized plates -they just did the minimum & stated it couldn't be done. Just another project I'll have to fix on my own.The head restraints on the new RX are also a huge problem that we asked for assistance is trying to fix. At 5'3, as I sit in the seat, my head is tilted forward with my chin down. Try riding in a car for any length of time without your neck hurting. We explained how this is a very bad problem & asked for assistance from a Lexus expert on trying to fix the problem -only to be told the restraints are made for our safety. Period. No one bothered to try & find a solution. Another problem I will have to work on myself.Although the employees while buying are very polite -the follow up after the purchase was seriously lacking this time around. If this experience is a sign to things to come, I won't buy another car from them. Although I tried to enter this review without mentioning the particular salesmen, the site wouldn't let me. I would like to state upfront that Ryan Herzenberg was a great person to work with for the initial purchase. I have no complaints regarding Ryan, and he was not involved with the complaints in this review.

Diane

Jul 29, 2015

The staff was friendly and knowledgeable.. It was a pleasure dealing with Paul Vallejo. He made the whole process easy and we didn't feel pressured. We will highly recommend him..

Gracie820

Jul 22, 2015

Great experience. Buying a new car is not an easy task. But Harvey Katz made it possible. He listened to what my needs and wants were. With great patience he thoroughly explained and test drove several Lexus models. He was very informative and this made it possible for me to decide which model I would buy. He's a great asset to this dealership.

Alan G Stern, DDS

Jul 7, 2015

I just purchased my second Lexus from Ray Catena. I had a fantastic experience my first time and my very high expectations were exceeded by Ryan Herzenberg on this visit. Ryan was patient. He listened to me, understood my needs, worked within my budget, and delivered a car that I LOVE. Ryan is a young man with the maturity and knowledge of someone 20 years his senior. He knows his business, takes the time to know his customer and, operates in a dignified, low key style that is so rare in any business. I would not hesitate to recommend Ray Catena Lexus AND Ryan Herzenberg to any of my friends who are looking for a car. I WILL be back.Alan G Stern, DDS

taylor56

Jun 15, 2015

Purchasing our leased vehicle from Joe Marino was a pleasure, as he made the overall process seamless and quick with very little pressure as to our final decision,

LoveMyRxfromRCLM

Jun 14, 2015

Yesterday I leased my 4th RX350 from Ray Catena Lexus of Monmouth. While I have another Lexus dealership about 6 miles from my home, I choose to drive 70 miles farther - why? Several reasons. Ray Catena Lexus of Monmouth is a pleasure to deal with. They will do whatever it takes to satisfy the customer. No high pressure tactics. And, most importantly, their prices can't be beat. When you go, ask for Bob Mongiello - you won't be sorry.

Bill and Gail

May 28, 2015

Purchasing our new Lexus RX350, a certified pre-owned vehicle, from Joe Marino, our salesperson was a pleasure. Frank McLaughlin, the manager, was very helpful. The experience was comfortable and professional and we're delighted with our car.

JMKGX460

May 17, 2015

I cannot speak highly enough about my recent experience at this dealership. From the first contact to the end result it was overall pleasant and extremely satisfying, nothing could have been done or handled better. The knowledge, courtesy, patience and professionalism of the dealership as a whole and in particularly Ryan Herzenberg, Dan Repetti and Frank McLaughlin is second to none. Ryan was extremely pleasant, patient, detailed and truly understood my needs; I believe Ryan went above and beyond to not only make me a customer but an extremely satisfied customer that will back and refer others. I recommend this dealership and these individuals highly without reservation.

sajisato101

May 2, 2015

And I made the effort to actually follow through this time because I really feel like Andrew Seibert fought hard to find us a really competitive price for an SUV. He wasn't aggressive or pushy with us and most importantly, he was keen to listen to our desired options & trim of the car and he understood our budget limitations. Andy continued an amicable back and forth conversation with us until we reached an excellent deal. He was very accessible whenever we had any questions and promptly returned our calls or texts. Best of all, Andy respected my family and helped us in a very professional way. I would seriously recommend Andy to anyone who is looking to get into a new Lexus. Professional, patient, and courteous. My family could not have asked for more. Thank you.

Geri911

Apr 28, 2015

Andrew is very knowledgeable, the best dealer I have ever had, easy to purchase a vehicle from Andrew. He explains every detail to about your new car, they do everything for you in learning about your new car. Andrew is very patient and hospitable.

Butters19

Apr 27, 2015

My wife and I were shopping for a 350 es. We were shopping the dealerships in NJ.When I outlined car and price to all dealership.This seemed too difficult for all the salesmen except for Gretsky Fluerant who found us the car and put a fair deal together the first time I sat down with him.We left and came back that weekend to pick up the car. One hour later we were done...seriously thats what car buyers expect ...No haggling no sitting all day two hrs to pick out the car and do the deal then one hour to sign papers, go through a tech run, and go home!!!! The paper work was plain language. Gretsky said thats the the dealership does it.I shop every deal,but I will call Ray Catena first...Thanks Gretsky

mbop

Apr 23, 2015

I brought my Lexus into Ray Catena for recall service. From the minute I called to schedule the appointment til the time the car was ready was an incredible experience. They are like a well oiled machine taking every detail into consideration. I couldn't be happier with their professionalism and service. While the car was being worked on I spoke with a sales representative regarding purchasing a car in the near future. It was like no other car buying experience I have ever had. I will definitely purchase my next car from Ray Catena. Michael L.

Rebecca

Apr 23, 2015

I recently had the experience of leasing my first Lexus at Ray Catena Lexus in Oakhurst. The entire leasing experience was so relaxed and inviting, it's difficult to leave without buying on the spot. I did leave but I came back and I leased the 2015 CT200, I didn't come back because it was the best deal, I came back because it was the best customer service I have ever encountered and in the end if I get that level of service in the buying process, I would expect an even greater service from the Service Department. I am completely satisfied with all of the service received at Ray Catena and especially the knowledgeable manner in which Chad helps his customers. It is always a pleasure to visit Ray Catena. I look forward to leasing another vehicle from them. I am a customer for life.

pcaschurchlady

Apr 21, 2015

From the web site presentation of the car I was interested in, with all the information I could ask for, to the constant willingness of our sales consultant to answer all and any questions, to his willingness to move at our pace and offer us options, all of this made it an experience that was honest and helpful beyond expectations. Then we visited the dealership, were offered hospitality, good coffee, and comfort along with the superior product. Alexander Maslennikov, our sales consultant, is an expert at what he does. We so appreciate his guidance and help with the process. My wife and I are very pleased with our beautiful car.

JER

Apr 17, 2015

salesperson Bob Mongiello he did a great job made it easy for me to make my choice in buying my new car.I would definitely recommend him and dealership to my family and friends.

paulg

Apr 17, 2015

I recently purchased a CPO Lexus from Ray Catena of Monmouth and am pleased to report that I truly had a great experience. Staff was excellent - addressed all my concerns and went out of their way to meet and exceed my expectations. Days after the purchase, Salesperson Dan followed up with me to make sure everything was in order and that I did not have any concerns. Even though I reside in Brooklyn, I plan to drive to Ray Catena NJ for auto service because I have a good feeling the dealership will perform honest and quality work.

alex

Apr 10, 2015

I just leased a new GX460 for my wife. Ryan Herzenberg, my salesman and Frank McLaughlin, the General Manager both made this the most pleasurable and easiest transaction I have ever had at any car dealership. We were catered to from the minute we walked through the door until the minute we drove off with the new truck. Our daughter was with us and they even brought out coloring books and crayons for her! We got the deal we were looking for and were given an excellent amount for our older GX470. My wife absolutely loves her new truck and we have already recommended them to other friends and family. I will absolutely return and buy another truck from Ryan!

Larry6826

Apr 10, 2015

Staff, atmosphere, pricing, and inventory are beyond reproach. I have trust in everyone I have dealt with at this dealership. I would only purchase or lease a vehicle from Ray Catena as I know that all transactions are approached as if I were a member of the family. Thus far this is my 12th car through the Catena corporate structure. I am very pleased with all aspects of my dealings. It would be extremely difficult to even consider going elsewhere as it is hard to beat perfection!!

LG-WLB

Apr 6, 2015

I have purchased/leased several cars over the last 20 years and the dealership and sales people can't even come close to the experience I had at this dealership with Luke Albrink. He was by far the best Sales Consultant. I never once felt like he was just trying to push me into buying a car. He understood my needs and concerns. Everything went so smooth that I was waiting for him to tell me there was a "catch". There was no catch, just a great deal with a great dealership thanks to Luke. Top notch professional from beginning to end. Luke handled every aspect of the sale thru delivery. Great service, great process, great people!

RussKogut

Apr 3, 2015

Leased yet another RX 350 from Andy Seibert the other day. The experience continues to get better with each transaction. Honesty, integrity, professionalism and dedication is how I would describe Andy's style in meeting one's vehicle needs. You want the best car buying/leasing experience? - see Andy in Oakhurst. You can thank me later!-Russ

Borscht Boy

Mar 28, 2015

I didn't want to deal with dealerships in North Jersey/ NYC so we drove to Ray Catena in Oakhurst. It was my first time buying a luxury vehicle and my first new car in over a decade. WHAT A PLEASURE it was to work with Gretzky Fleurant. He was calm, friendly and guided me through the whole process. He pointed out the benefits of the car without the high pressure I am use to. From the people who answer the phone to Jim who programmed the car and Carlos Pincaro (Gretxky's manager) all the employees at the store are a 10.

lexi

Mar 16, 2015

Ryan was recommended by a friend and I have no regrets with my new ride, he is the best sales associate I have encountered so far. Ryan has a rare quality of calm, he was professional, knowledgeable, and very courteous, also answered all my questions with a no pressure style which was certainly welcome. Ryan- Thank you.In addition, the staff at Ray Catena Lexus of Monmouth was very friendly a great place to do business. I would highly recommend this dealership.

junkcartera

Mar 15, 2015

I was treated with the utmost professionalism, courtesy, and respect while getting my new 2015 CT200h. It was my first leasing experience and Bob made it easy. I would definitely recommend him for anyone interested in this dealership. Thanks, Bob :)

Jo in Jersey

Mar 10, 2015

Second visit to this dealership - each time for a newer car. Didn't have an "easy" button on Gregg's desk, but there should have been one. My husband finds no problem with my independent car shopping, knowing this dealership will always take best care of me. The work ethic, the reliability to follow through on promises, the honesty and serious approach when it comes time to fine-tune pricing, the thrill to drive away in my new car knowing it "all came down" the way it should. Greg Webb has always been my contact and "personal shopper" - he's the best! No mystery to me that my husband's business has leased over 50 cars from Catena through the years. Careful, just saying, it could become addictive. Signed: Happily-Retired Housewife in Wall Township NJ

rrichardella

Mar 8, 2015

Andy was great........took his time with us, as my daugter 21 was buying her first car. A true professional, not pushy and completely understanding. Andy knew the product and shared his experiences regarding Lexus. I would recommend him, if you want to purchase a Lexus certified vehicle or a new lexus. Our 2012 IS250 is like new.

dealersurvey

Mar 2, 2015

A totally different and wonderful experience in leasing a car! Ryan Herzenberg led the staff in making us feel welcome and well cared for. Carlos Pincaro was there for us for any management supportRyan understood our needs and made it happen in obtaining the car we wanted. Ryan was courteous, professional, and helpful throughout the entire process from test driving the car, to negotiating the deal, to managing the paperwork, to ultimately delivering the car within a couple of hours so that we could take the car that afternoonBravo to Ryan and the entire staff at Lexus Oakhurst for making it happen for us. We are very pleased and very satisfied. Well done!

Rll1248

Mar 1, 2015

Have always said I'd rather have root canal than deal with a car salesman but experience was a good one. Our salesman, Tony, and others were professional, helpful, and courteous. No complaints. Pleased with car buying experience and with our ES 350.

Happy

Feb 28, 2015

We have nothing but positive things to say. From the time you walk in the door there is air of professionalism which carries on through the entire process. It was truly a pleasure working with Mike Barone. All questions were answered and we left in our new RC coop feeling very comfortable in our purchase and in the handling of our new car.

John C.

Feb 25, 2015

95,000 service on our 2006 Lexus ES-330 was handled smoothly and efficiently. Joe Miller then pointed out problems w/our brakes, wheel alignment and tires. Went over options and pricing in detail w/NO pressure. Opted to have all done while car was there and glad we did. Very pleased w/their work. John C.

acuratolo

Feb 21, 2015

Purchasing my new car from Ray Catena has been an excellent experience. I was very happy about being able to make a quick deal without having to haggle or go back and forth on price. Great prices without much negotiating needed.

Rich

Feb 20, 2015

This is my first experience with Lexus and I have previously leased 6 cars in the last 18 years. I worked with Chad Mieden and Joe Marino and I could not be any happier working with both of them on leasing a 2015 GS 350. They both acted professionally and explained everything I needed to know in great depth.Chad's original price to me was extremely competitive and I knew as soon as I was given an in depth review of the car and test drive that I would be leasing the Lexus GS 350. Thanks for all your help. Richard R

JoeM1024

Feb 15, 2015

This was my first Lexus purchase and purchase at a Ray Catena dealership. This was the most impressive car buying experience I have been associated with. Alex presented himself as professional and personable. His no pressue style was certainly welcomed. He began with getting to know me and asked what I was looking for in a Lexus, He presented serveal options and was open to negotiate price on not ony the new vehicle but on my trade in. I can say wth certainly that after 36 months of this lease is up, I will be returing to this dealership for my next Lexus. I would highly recomend this dealership to anyone looking to buy or lease a Lexus.

digibook

Feb 10, 2015

I bought my pre-owned 2006 Lexus ES330 from this dealer on November 11, 2014 but after 2 months and found out dashboard had a little bit worn out so I called them up and I was VERY appreciated that this dealer gave me a brand new dashboard without any charges. This is the best customer services they offered me, if you would like to buy Certified pre-owned Lexus please talk to Ryan Herzenberg. Also Michael Farrell is an excellent service representative to help me out in this matter. Thanks!

salsedito

Feb 10, 2015

Not your average dealership! these are guys are professional and really take care of you. They make sure everything is perfect before, during and after the sale. great cars, great people. Tony Trocchia and Carlos Pincaro did an absolutely wonderful job for me. I came from out of town to buy from them and they actually sent a limo to pick me up at the airport! I highly recommend this dealership...

elenag77

Feb 5, 2015

Thank you Chad for the best customer service and getting everything I wanted in a new car! I will definitely be back, and will recommend Ray Catena Lexus of Monmouth to all of my friends.

pharmaguy

Jan 28, 2015

Steve Amster set me up in another Lexus ES350. I have been buying and leasing cars with Steve for fifteen years. It is always a pleasure dealing with him. Over the years we have gained a high level of respect and trust in one another. I am always treated professionally. Steve is the best in the business in my book!

Springlake5

Jan 27, 2015

I love my new RX350 that we bought from Greg Webb at Ray Catena Lexus. We just stopped in on a Friday afternoon on our way to our shore house to look at colors. We usually buy our Lexus up North at our full time residence. After meeting Greg Webb and the Ray Catena staff, we picked out a car that fit me just right! We proceeded to our shore house and Greg contacted us with the numbers and we finished the transaction. On Monday morning on our way back home, we picked up our beautiful new RX350 and was finished within an hour or less. The delivery consultant Jim was excellent as he paired my phone, set my navigation and showed me features which I never knew I had in my past Lexus. I am now a Ray Catena and Greg Webb customer for life!!

gerard

Jan 25, 2015

My wife got her 3rd lexus in oct 2014 and i got my 2nd lexus in an 2015 This is our 5 th car from Chad Meiden and as usual it is a quick over the internet and closing experience

kesha

Jan 21, 2015

Purchase my FIRST lexus GS350 used... Love it!!! Great service, attentive and overall my exoectations were exceed... I look forward to a lasting relationship... Alex and Dan - YOU ROCKFondly, Mekesha L

RandyB

Jan 20, 2015

All the sales, finance, and front-desk staff at Lexus in Monmouth where professional, courteous and fair. They were never overbearing and did their best to give me the best possible deal for the car or the maintenance plan. It was a pleasant and stress free experience. I would not hesitate to recommend them. If I buy another Lexus, definitely going to them first.

poppad

Jan 19, 2015

The whole staff was very friendly and helpful, They did not rush you and were willing to work with you to make the leasing experience soomth

quillamor

Jan 16, 2015

Andrew Seibert is very highly professional and honest in dealing with his client. He answers all our questions and we are very satisfied. Lexus is lucky to have Andrew on your team. This is our 3rd Lexus purchased on this dealership since year 2000.

nickjbrad

Jan 14, 2015

Luke Albrink is by far the best salesman I have ever dealt with. From making me feel very welcome in the beginning to making the process fast and stress free. Not to mention a great deal. Will definitely buy again!

rkadamczyk

Jan 10, 2015

This was my first purchase at this facility and the experience was wonderful. It was a pleasure working with Alex,he is very attentive without being pushy. On the day of pickup, everything was ready and it took less than an hour to complete my purchase. After this experience, would be difficult to go anywhere else. Will definitely use Ray Catena again and recc to friends.

Edjentkd

Jan 9, 2015

This is the fourth time I have done business with this dealership. Each time has been a great experience however this particular time was above and beyond. I worked with Joe Marino and Luke. Without question I have never had better service... I mean ever. Joe was on top of every detail and while Joe was out, Luke had his back through the processes. The follow up, professionalism and knowledge truly made this fourth transaction without question the best i'v had. I should also add that I have worked with Lexus service and have had incredible experience each and every-time over the past 12 years, their service depart can not be matched....period.

Kathy

Jan 6, 2015

Third car we have purchased from this dealership. All our experiences from Sales, finance and management have been excellent. We also received great service from Alex who showed use all the features in the car.Steven Morfino had sold us 2 cars and he has been wonderful to deal with. Carlos Pincaro has also been involved in our purchases and has been a consummate professional.Again service is always easy and seamless. Couldn't ask for anything more!

grodleyataol.com

Jan 4, 2015

I have been dealing with the Ray Catena dealership in Oakhurst NJ for the past 10 years. I have purchased my last to ES350's with the salesman Alex Maslennikov. It has always been a pleasure to deal with him. He knows his product inside and out. He can answer all your questions without hesitation. He is extremely honest and very straight forward in all his negotiations. The dealership as well as our salesman Alex, is 100% professional, and they truly make leasing or buying a car a very easy and pleasant experience. Helene and Ed G.

ein265

Dec 31, 2014

I have been going to Ray Catena of Monmouth for 23 years and have always gone to Steve Amster. He is one of the best and always a pleasure to deal with. He is truly a professional and a doll too. Steve makes buying a car a pleasure. We actually did 2 cars ES350 , IS250 this year as my daughter starts driving next month. Steve knows her since she was born.

hey!

Dec 29, 2014

I usually dread the whole process of getting a new car....however, my experience at Ray Catena Lexus was wonderful. I have to say that this was due mostly to our salesperson, Ryan Herzenberg, who was an absolute pleasure to work with. Ryan really knows his product, is helpful, easy to talk to and most of all.....is not pushy! I have already referred one family member to Ryan and the dealership and will continue to do so. Overall, attaining my first Lexus was a terrific experience!

MrBraun

Dec 29, 2014

My family and I have been dealing with Chad from Ray Catena for a couple years now. When It comes to buying a car I would not go anywhere else. From the management team to Joe Marino in the aftersale department, everyone is always 100% on their game. The professionalism that runs through the dealership is second to none and I always feel like I am being taken care of in the most complete way. I recommend anyone looking for a Lexus to visit this dealership. P.S. I travel all the way from Brooklyn N.Y. to do business with Ray Catena Lexus of Monmouth. Thank You Chad, Joe and the rest of the team at Ray Catena Lexus!

rx350

Dec 23, 2014

I came into Ray Catena today and purchased an RX 350, and had the pleasure of working with Ryan Herzenberg as my salesman. He was extremely knowledgeable about the vehicle, polite, and offered me their rock bottom price from the beginning without the back and forth nonsense. The Ray Catena dealership hires honest salespeople; their great cars and amazing prices sell themselves and they see no need to apply any pressure to the customer. The dealership is luxurious, meticulously clean, and they even offer food and refreshments! I will definitely return to Ryan at Ray Catena for my next car purchase, and will be referring friends and family there as well!Also of note, Chris Russo the manager was very helpful as well!

cc2731

Dec 20, 2014

I visited the dealership 3 times; once to test drive the ES350, once to purchase and once to pick up the car. I used the Costco Car Buying Service and met with Bob Mongiello. The entire experience was wonderful. Bob answered my questions, worked around my schedule and made this the most pleasant car buying experience ever! Thank you Bob and Ray Catena of Monmouth.

Garyr

Dec 18, 2014

I've been going to the service dept with my 07 LS460L since it was new. Catena offers the BEST service dept in the industry. All the people are friendly (Mindy), the immaculate waiting room they have WiFi-TV-free food and I mean real food, Star Bucks espresso and an arcade for the kids...who does that. I mostly get a loaner when I go there. They also wash your car for free anytime you ride by the dealership they will wash your car. My car have always been dealer serviced and I've has my share of problems with this car like the wind noise on the earlier models....they took care of all issues. They have a shop Forman Ron who's job it is just to walk around and see if anyone needs help or to trouble shoot.This is a first class operation hands down. I know a lot about cars and they impress me. Chuck Luciano in MB sales is a straight shooter and I buy all my cars from him in the Catena dealerships. I wouldn't steer anyone wrong, they are the best.

IraS

Dec 18, 2014

I have leased or purchased 8 Lexus vehicles form them over the past 10 years.The customer service they provide is second to none.Never a hassle, never a problem from sales to service.I recommend them highly.

Ronnie092399

Dec 6, 2014

It was great, my salemen Andy S. was the best. He took his time explained every little detail. Inside and outside, set up my phone and garage door opener. So thanks again Andy and Lexus.

Jeffrey Montanaro

Dec 5, 2014

I never experienced buying a car like this. No hassles No pressures. Extremely friendly. Car looks and feels brand new. Tony in Internet Sales was a totle pleasure to work with. Very helpful and informative.

Figemnt732

Nov 30, 2014

After a long journey of car shopping, I came back home. I was looking for an upgrade in options from my base12RX due to loaded one. My current lease was ending and I was not sure what I wanted. After spending over 2 days going from auto manufacture to another, nothing was fitting like a Lexus. I was in talks with another Lexus dealer but I knew I was not going to get the family treatment like I am used to from Ray Catena Lexus. I spoke to Harvey Katz late at night looking for a very specific option packages in a RX or ES. The next morning I wanted to test-drive both before all the holiday shopping traffic started. Frank McLaughlin was in early on Saturday and took an hour out of his morning routine to understand my unique situation. By now Harvey Katz was in and was shocked that we (my son and I) were here so early. After debating over the ES, I stayed with a RX. Working with Frank and Harvey, they had such a welcoming, warm, family attitude with both of us I came home with a 15RX. My sons Lexus lease is also up in a few months and he even commented how well we were treated and told Frank and Harvey to be expecting to see him soon. With this purchase and soon my sons, we are a true Lexus family (this is now our 8th) If you are looking for a true luxury experience for you Lexus purchase, Frank and Harvey will take care of you.

rbeehler

Nov 30, 2014

Excellent preparation, pricing, delivery of vehicle .... ease with trade in .... great service by salesperson Steven Morfino. I have dealt with Steven Morfino and Frank McLaughlin and attest they are both excellent representatives of a dealership who does business in a first class manner.

roconell51

Nov 30, 2014

My wife and I just leased a Lexus 460. The sales person we dealt was Steven Morfino.The whole process was very comfortable from the beginning to driving away in our car.Steven took an exceptional amount of time explaining everything about the car to my wife, believe me this was very important. I would recommend both this dealership and sales representative without any concern.

KO1213

Nov 29, 2014

I leased an ES350 and Ryan Herzenberg was the sales consultant that assisted me. Ryan was professional, and very courteous throughout the process. He was extremely knowledgeable about the product and inventory and was so unbelievably helpful. The staff at Ray Catenary Lexus was very friendly and it was a great place to do business.

jtjt33

Nov 26, 2014

Ryan Herzenberg took great care of me, from competative pricing to personal delivery he didnt miss a beat. i would definately reccommend to anyone. additionally their sponsorship with community service organization, SBH in brooklyn, motivated me to work with them! thanks for the great lease!

stevenr982

Nov 23, 2014

I lost track of how many cars I've gotten through this dealership. Each time they fit the deal to meet my requirements. I dealt with Alex who in a timely fashion worked up a great deal and saved me money over my previous Lexus lease which I had considered a great deal. Alex was great in delivering the car with his knowledge and took plenty of time to go over every aspect of its operation even though it was a busy Saturday and he could have been attending to prospective customers. See you in three years. Thanks, Steve Rosenzweig

digibook

Nov 14, 2014

I picked up my pre-owned 2006 Lexus ES330 a few days ago. Ryan Herzenberg was a very good and helpful sale person to make car buying so much easier without any pressure . Ryan Herzenberg showed us a lot of things about this car before we purchased it. I definitely recommend this guy if you want to buy any Lexus cars from this dealership.

PawanKumar

Nov 5, 2014

Friday I leased 2015 RX 350 and Overall it was very smooth, easy and pleasant experience. I was contacted by Richard Wenger and from then scheduling to test drive to trade-in to leasing was an exceptional experience. Richard was courteous and helpful during transaction and above all even after the transaction. I am pretty happy with after sales experience, where other dealers would have failed to recognize me, They helped me in getting everything I needed setup in the car.Fair price was given for my trade-in car and I am happy with new Lease term and pricing too.Overall experience was beyond expectation.Thank you so much Richard and Frank!!

jmcottone

Nov 4, 2014

I picked up my 2015 GS350 yesterday. Steve Amster was great to work with and Jim did a great job of explaining all of the features of the car. I would definitely recommend this dealership to anyone.

alexd14

Nov 2, 2014

Tuesday I purchased a 2015 lexus IS 250 F sport. My salesman was Joe Marino and he was very helpful and made my whole experience comfortable always providing me with all the information I needed and never making me feel pressured. Over all I was very satisfied with my experience and would recommend Joe and that dealership to anyone.

a13x212

Nov 1, 2014

I had a great experience at this Lexus dealership with Luke Albrink. He made the process quick and painless. He was very laid back and made us feel welcomed. We had our deal done for a new 2015 RX 350 within an hour.

bgericther

Nov 1, 2014

Great service....good price. Salesperson very friendly and knowledgeable. Fair price given for my trade. Delivery of certified used LS460 was perfect car was ready to go. Salesperson took the time to show me the features.

nutleyhouse

Nov 1, 2014

As always our service at Lexus is a plesant experience, recently our dealings have been with Andrew and we could not be more satisfied. We have found him to be informative, courteous and extremely friendly. Looking forward to our next experience with this deslership

10/30/14

Oct 31, 2014

Steven Amster is not your typical car salesman. He fits none of the draconian descriptions. He was extremely courteous, honest and helpful in our decision to lease our vehicle. I returned to Lexus after having had a Mercedes for two years and he took care of the return, easing our minds and making the purchase pleasant. I have been dealing with Ray Catena since my first lexus in 2002.I would strongly recommend that anyone seeking to purchase a vehicle contact Steven. He works with you and helps you find a vehicle within your price range. There was no hard sell.Another factor in my decision to return to Lexus and especially Ray Catena is their great service department. Courteous,friendly and "At your Service".

jgmbug

Oct 31, 2014

Bought a New Lexus ES300h.... My sales person, Alex Maslennikov was great and handled the transaction all the way through which to me was a big plus!!!! So far, I highly recommend Alex and this dealership.

StevenLyu

Oct 30, 2014

I have leased 4 cars at this dealership and all with Chad, extremely nice and honest person, would definetly recommend to anyone who looking to buy or lease!!!

Kooklala989

Oct 27, 2014

Ever since I first shop at Ray Catena Lexus of Monmouth at 2005 I always have the best service, very professional and comfortable enviroment of this shop makes me feel myself welcome and appreciated. I specially like to knowledge Steven Amster's way of doing busyness his professionally and attention to a client which make leasing a Lexus very pleasant experience rather than exosting and sad searching and getting arrogant attetud from some other dealers I met at different locations. I got my fourth Lexus from Ray Lexus of Monmouth and last two I was helped with by Steven Amster. Thank you so much for doing such a good job!

ikantor

Oct 25, 2014

I really enjoyed working with Brendan Hynes, he was very professional and organized. He responded very quickly to my questions, and was very helpful in picking out the right car for me. We got all the paper work done very quickly and when I came to pick up my car I got to drive off with it faster than I expected. He explained some of the cars key functions to me and was very upfront about everything. I highly recommend that if you want to buy or lease a Lexus to go speak to Brendan Hynes.

rlexus86

Oct 21, 2014

Been looking to replace my Infiniti G 37X with a Lexus for the last 3 months. When I called Ray Catena of Monmouth I spoke with Brendan Hynes. Right away, Brendan gave me a deal I could not refuse on a 2014 Lexus GS 350. I am probably biased when I say this, but I think Brendan's deal was the best deal in the Tri-state area. When I got to the dealership to pick up my car it was the most professional, courteous and honest process I had ever been through, thank you Joe Marino! I'm really glad I found this dealership. I would definitely recommend Ray Catena of Monmouth to my friends and family.

genapol

Oct 19, 2014

Ray Catena Lexus of Monmouth consistently is the most comfortable automobile dealer I have ever dealt with. This Lexus dealer is at the tip top of the dealer pyramid, and sales representative Brendan Hynes is certainly there too. Both Brendan and Catena make leasing a Lexus a pleasant experience rather than a bad adventure....hurrah to both...Gerry Poling...p.s....Carlos Pincaro was also quite helpful....Again, thanks

jack C

Oct 15, 2014

I have leased cars with Steve Amster at Ray catena Lexus for over 30 years.He is reliable, trustworthy and efficient.I trust him and he takes great care of my car leasing experience.Let's me know when conditions are best to enter into a new lease.At this dealership my 9th car with Steve Amster likely 15

creese1219

Oct 12, 2014

Completed a lease end to purchase deal on our RX350. This is the 4th deal we've done with Ray Catena Monmouth and every one has been great. Worked with Ryan Herzenberg this time and he continued the "tradition". Highly recommend this dealership and Ryan if you're looking for a Lexus.

dhschneider

Oct 11, 2014

Andrew Seibert is a consummate professional and a gentleman. Thoroughly knowledgeable of his craft. We came in on our first look around after doing some homework. Within 10 minutes of meeting Andy we were sitting in a car, within the next 10 we were test driving yet another. 10 minutes after returning from the test drive, having listened to our concerns and comments, he gave us two other cars to consider, pointed out the pros and cons of all three vehicles and, then left us alone to discuss them. After making our decision and explaining the reasons for our offer, Andy took it to his manager and we got the car we wanted for the price we offered. He had the car ready for us to pick up the next evening, spent the needed time to explain all the features and made sure they were set up to our liking. He called the next evening to make sure we were happy with our purchase and to see if we had any further questions. All and all, we are thrilled with our experience and would buy another car from him tomorrow.

Dominickdjd

Oct 2, 2014

Our sales consultant, Ryan Herzenberg is an excellent salesman. Our experience was relaxed and pressure-free which was much appreciated. We found Ryan to be extremely helpful, very professional and knowledgeable. He never hesitated in answering any questions we had. As far as we're concerned Ryan met and then exceeded our expectations Your dealership is fortunate to have such a fine young man on staff.

almar10918

Oct 1, 2014

This is the 4th vehicle from Ray Catena. I did visit another dealer prior to returning to Ray simply because of location, however it was a negative experience. I truly enjoy the experience at Ray Catena.Doesn't get any better. Professional all the way.No guesswork, everything was open and honest and delivery was as easy as it gets. Sales and management are very professional.

rami_zilber1

Oct 1, 2014

Professional, friendly, knowledgeable, cooperating.Excellent buying experience with him and other staff at the dealership.Definitely will recommend this dealer to my friends,and no doubts about it, will buy my future cars from this dealer.

jeff.gurvich

Sep 28, 2014

Alex Maslennikov, who was helping me throughout the whole process of purchasing my car, has proven to be a real expert and a true professional, I had really enjoyed the whole process, as he made it stress-free by always being available and ready to help

Stephenjpm

Sep 26, 2014

professional, good product knowledge, great customer service, very good new car review upon delivery. the new rx rides smoother and handles much better than our old one.

btreadway

Sep 22, 2014

I started off my day by calling around to several Lexus dealers in NJ to ask some questions. Most just wanted me to come in or said they would call me back but never did. Rich Wenger within 10 minutes called me back with all the answers to my questions and invited me in for a test drive. From the moment I got there everyone was very friendly and accommodating. Rich set me up on test drives with 3 different models, explaining the differences and features on each one. I never felt rushed or pressured and he took his time to make sure I found the Lexus that suited all my needs. I know buying a new car is a big deal and sometimes you look back and second guess if you did the right thing or not. The whole process was so relaxed that I walked away very happy knowing I got a good deal on a great car! Being a prior owner of new BMW and Mercedes vehicles in the past you always get nice service in the beginning but after they feel you will buy the car you turn into just another sale and number. It has been just over a week since I bought my Lexus (which I love!) and Rich has checked in with me several times to see if I had any questions about my car etc. One thing that Rich said and stuck with me was that they treat their customers like family and I really believe everyone there, especially Rich, truly practices that. I had always heard nothing but good things about this dealership from many friends and family and they definitely stand up to their reputation. I now join the many that will recommend this dealership and Rich to everyone interested in a Lexus!

laurennn

Sep 21, 2014

I came to Ray Catena Lexus of Monmouth by recommendation of both a family member and a close friend. The experience certainly exceeded my expectations. All of the employees were friendly and professional, especially Andy and Ryan who helped me purchase my car. I had a great experience and will certainly be back!

Heddyw

Sep 19, 2014

All of my issues were taken care of professionally. Responded to all my needs. Car drives much better. The detailing was also well done. Thank you.

rchevrier

Sep 19, 2014

This is the 1st Lexus I have purchased. My salesperson Ryan Herzenberg made this an easy choice. Ryan was extremely professional and very knowledgeable about the vehicle I was interested in purchasing. Ryan made my wife and I feel very comfortable and never pressured us. Ryan is an Asset to the Ray Catena Dealership and stands as Role Model for all other Sales Representatives. I had an option to purchase the same vehicle for slightly less money at another dealership but it is because of Ryan I choose to purchase my vehicle from the Ray Catena Dealership. This purchase was by far the best experience in making a vehicle purchase I have had in comparison to any other vehicle I have ever purchased. Thank You Ryan !!!

mehamp

Sep 10, 2014

This is my 3rd Lexus, but my 2nd time dealing with Ray Catena Lexus of Monmouth. I drive 30 minutes just to go to this dealership. I wouldn't go anywhere else. Nothing but SUPERB service all around. It was such a pleasure working with MICHAEL BARONE who is genuinely a nice guy. He is professional and knowledgeable. Michael worked out several options for me, took his time with me and never made me feel any pressure to buy. Also worked with JOE MARINO who is also professional, knowledgeable and easy going. Always a great experience at Ray Catena Lexus of Monmouth.

sheddy

Sep 10, 2014

This is our 4th Lexus from Ray Catena of Monmouth. They are professional, and purchasing a Lexus from this dealership is relaxed and easy. We've been seeing Steve Morfino for our purchases and he is friendly and thorough. He takes care of everything and we just get in the car and drive away! We have had great experiences over the past 15 years at Lexus of Monmouth.

ellabell

Sep 4, 2014

This is our 5th Lexus. We have owned different models and been very happy with all of them. We would not think of buying one from anyone but Harvey at Ray Catena. He always makes it a relaxed, pleasant experience and this doesn't end once you own the car. The quality of customer service continues throughout your Lexus experience. Harvey is very knowledgeable, funny, relaxed, and really interested in making you happy.

Fil R

Sep 3, 2014

After many negative experiences purchasing vehicles in the past, I walked into Lexus of Monmouth with my guard up. After just a few seconds, I was approached by a lovely lady and asked if I needed assistance. She introduced me to Alex Maslennikov. This gentleman was as nice and helpful as humanly possible...not only to me, but my wife and daughter as well. After just a few minutes, it felt like we had known eachother for a long time. He made the entire car buying experience as easy as possible. My wife and I are very busy and do not have endless hours to waste at dealerships. He had us test driving the vehicle in about 5-10 minutes, and the rest of the process was handled by a couple of phone calls. He kept his word on all his promises and delivered a great car and a one of a kind customer experience.

ssbbgg

Sep 2, 2014

We had a great experience with Luke Albrink buying my Lexus RX 350. He was knowledgeable and calm and made car buying easy. This is the second Lexus we have bought from Ray Catena Lexus in Oakhurst and have been very happy. Joe Marino was also great in explaining various options available for the car.

Applegated

Aug 29, 2014

I'm usually leery to trust any car salesman, but Andrew impressed me with his honesty and sincerity. I felt that I could trust him and I knew that I was getting the best deal possible. I will and have already recommended him to my friends and family members.

chuckgs350

Aug 25, 2014

This is the second car I have purchased from Greg Webb at this dealership within the past 8 months. Both experiences were excellent. He was patient throughout the process and I never felt pressure to make a decision before I was ready. My first car recently went in for its first service and that experience was also very good. I have nothing but high praise for my experience with Ray Catena Lexus.

PB*

Aug 24, 2014

On my 5th RX lease from Ray Catena Lexus of Monmouth, Andy Seibert has been my Sales Consultant over these years and I've been extraordinarily happy with everything. Andy Seibert is highly professional who works to get me the best deal and know I've rec'd the best deal, has outstanding customer service, knows what I like and suggests what is best for my needs, and gives an "amazingly easy" and flawless lease sale. Honest,, efficient, easy - and everything with my RX and the sales is proactively and meticulously taken care of - Perfectly. And,he follows up well after the sale.On the Service side; Brought all my RXs for service at this dealership and ALWAYS been extremely happy. Mike Farrell is an "outstanding" Service Consultant who is excellent - and my preferred go to person. Brian Chadwick, service manager - is great !I can honestly say they have MORE" than exceeded my expectations over all these years; from sales to service - they are "CONSISTENTLY" perfect in every way. One time Lexus asked me if there was anything more this dealer could do better - and told them "NO' (with the exception of this dealership giving me a free Lexus - which would not happen) - there is nothing this dealership could improve on.

ellen.oconnor.9047

Aug 23, 2014

This is our sixth Lexus which we leased from Ray Catena. It is always a wonderful experience to deal with them. Our salesperson, Steve Morphino is THE BEST! We highly recommend them and him.

Artmom57

Aug 21, 2014

I've leased 3 cars from Steven Morfino. He is the consummate salesperson. He makes the car leasing experience a pleasure. I drive 1 hour and 20 minutes to come to Ray Catena by myself without my husband. I'm always taken care of in a professional manner, treated with respect, and get a great deal too. I will always come back to Steve and Ray Catena. Ps---I LOVE my new ES350.

smithwbobby

Aug 20, 2014

This is the second time we have worked with Steve Morfino and we feel that he is very professional, honest, and works hard to get us the best deal possible. We look forward to working with him in the years to come. We have had only good experiences with our Lexus vehicles. The fact that we can have an SUV that is perfect for our growing family and a sports car that satisfies the desire to have a luxurious yet sporty car within the same company is very convenient.

garaydj

Aug 14, 2014

In late June and early July we purchased two Certified Lexus (ES350, LS460L) from Ray Catena in Monmouth. The first was "tricky' in that we were leasing it , and we wanted to buy as a Certified vehicle, and add Platinum Warranty to that. No problem for Greg Webb-he figured it all out and the process worked seamlessly. In the second case, we wanted to trade our 2004 LS430, and purchase a Certified LS460L, also adding Platinum Warranty (six years total and up to 125,000 miles). Greg found the right car , and he and the Service Manager Ron Hauser made sure the car was in top condition . This is not the first time we've dealt with these gentlemen , and we have NEVER been disappointed. The sales and service staff at Ray Catena Lexus in Monmouth are why we return , and why we strongly recommend the dealership to others. Four of our neighbors, on our seven house block, have a Lexus, from Ray Catena. No surprise.

Tech087

Aug 14, 2014

I just got my third Lexus RX, and the second one from Ray Catena, the only sad part is that I didn't get all 3 of them from there. I'm in New York, and I gave an opportunity to a local dealer in Long Island, but wasn't very happy with the experience, and I came back to where I bought my first one. After dealing with Ryan Herzenberg, I can tell you definitively, that I will always return to Ray Catena and specifically to Ryan. He made my trip from the city worth while and the time it took to get there which wasn't very long at all. I did the whole transaction in one day, I am very happy with my new 2015 RX350, the price that I got was unbelievable and Ryan was very helpful through out the whole process, by the way, I had a trade in, and needless to say I'm very happy with my entire deal. Lastly, as a New Yorker I priced out my deal, and nobody could beat it. Just for that Ryan gets 5 STARS *****. Thank you so much. See you again soon!!!!!!

grandmaB

Aug 13, 2014

We have been dealing with Ray Catena Lexus in Oakhurst, N.J. for more than 20 years and with Gregory Webb for 19. It has always been a pleasure and wonderful experience.

gregorybienkowski

Aug 13, 2014

My wife and I were looking for a hybrid car to use for commuting to and from work. Andrew Seibert was our sales representative and not only did he find us the perfect car but I can truly say that I will never need to go to another dealership for any reason.Andrew exceeded every expectation of purchasing a car. The commitment to customer satisfaction is exceptional.

GAobscure2

Aug 11, 2014

I have leased 7 Lexuses in the past but my 8th one I just leased from Ray Catena in Oakhurst, NJ and I can assure you that you will get MY business from now on. From the moment my sister and I spoke to our salesman Steven Morfino until the day we picked up the car it was the best experience from his professionalism to just making us comfortable and couldn't do enough for us was unbelievable! Everybody else who also was involved was super friendly. Since I always have a 48 month lease I told Steve I will see him in four years. He is such a terrific asset to your company and just a gem to deal with. Thanks again, Steve, Gail and Diane.

Robynd55

Aug 11, 2014

Second car from this dealership - love Lexus and love this dealership....worth the hour and half ride it takes me to pick up my new vehicle. Everything handled over the phone and just pick up the new car....can't beat that.

irishladyp

Aug 9, 2014

I just purchased my 2014 GX 460 and Andy was my salesman. It was the most pleasant experience I've had in many years of buying cars. Andy was a class act, and the dealership was delightful. They couldn't do enough to make you comfortable. AND, I LOVE MY LEXUS Also Chris Russo lent his expertise to my purchase. Andy Seibert did an excellent job for me.

mironkuchuk

Aug 9, 2014

This was my first appearance at the Office of Ray Catena Lexus of MonmouthWe are schedule to meet Mr. Alex Maslennikov, the sales representative of this Dealership. Prior to meeting with him we met a lot of staff members of this office. They were very friendly and helpful. The office was very clean and a lot of the shine, which brought us a great feeling to be here. During our trade negations, Alex was very gentle and knowledgeable of the Lexis products. He promptly addressed to our entire question concerning trade, finance, purchasing option such as lease. His knowledge and understanding of Lexus brand, options and accessories helped us to be ensured us that we have selected the proper brand and model. Thank you Alex for the great work.

ArtVandelay21

Aug 8, 2014

I've been deciding between Audi and Lexus for my next vehicle for the last few months. I left the Audi dealership on the fence. I went to Ray Catena and talked to Andrew and left with a brand new IS250! He was knowledgeable and courteous. He essentially sold me on the Lexus brand name which in turn sold me on the car. Excellent service, excellent product, and I am a new very happy customer.

buff83

Aug 8, 2014

Andy Seibert assisted me in looking for a car, and was very knowledgable about the different models. I did not feel pressured at any point and was happy to buy a car from him.

greil5

Aug 8, 2014

I didn't have a great experience when I bought my RX at Ray Catena, Oakhurst. I did deal with Andy in service, which was always a pleasure.I leased my 2013 IS250AWD thru Andy and the experience was 180 degrees. Andy is pleasant, professional, knowledgeable and thorough. I look forward to doing repeat business with him in the near future. He changed my feeling towards the dealership. He is a great salesman and I recommend him highly. He made everything so easy for me.

GlenSnackwell

Aug 7, 2014

I visited Ray catenas lexus in Oakhurst, Salesman Andy Seibert helped me find the car I wanted. I wasn't rushed, He wasn't pushy, he was quite calm actually. I love the car, Andy was easy to work with and I recommend this dealership for anyone looking for a Lexus.

Larry Dun

Aug 7, 2014

This is my 6th car buying/leasing experience at Ray Catena Lexus in Oakhurst, NJ. My experience is heightened by the expertease of Andrew Seibert. He is pleasant, cordial, and is very professioal in explaning the many options available in buying a vehicle. Andy has been my consultant the last 5 new car acquisitions and I have been more than pleased with each experience. I will definitely use Andy at Ray Catena Lexus in the future.

rally0494

Aug 7, 2014

I've been spending the better part of six months deciding on what car to get and I have to tell you that my experience at Lexus of Monmouth has made my decision for me. I was deciding between a BMW, Mercedes, and a Lexus for my next purchase, but the quality and elite service is what has made me decide on Lexus. The one thing I've always hated is a pushy salesman, but the freedom I was given to shop on my own without being hounded was fantastic. Andrew S. was professional, curteous, and very knowledgeable about every model, and I look forward to my purchase next month!

pshvart1

Aug 6, 2014

I have been leasing the third Lexus ES350 from Alex Maslennikov at Ray Catena Lexus of Monmouth. Most of all I appreciate in people is honesty, so I appreciate Alex. Very professional, no tricks, good win-win deal. Recommended Alex to my good friends and they bought from him a 2014 Lexus GX460.

Glenpgill

Aug 5, 2014

It's always a pleasure working with Ryan Herzenberg at Ray Catena Lexus of Monmouth. He's very patient, helpful, and knowledgable never pressuring the sale throughout the process. First time I worked with Ryan was in 2011 when I leased my IS 250. Because of my initial experience with Ryan in 2011, I contacted him again this week to assist me with leasing my 2014 GS 350 AWD. Couldn't be happier with the car and the overall service provided by Ryan and the rest of the team at Ray Catena Lexus of Monmouth. I would strongly recommend Ryan to anyone who's considering purchasing or leasing a Lexus from Ray Catena.

tonybush

Aug 5, 2014

Steve Amster is professional and very knowledgeable of the Lexus product. The purchase of my ES350 was a smooth process. I would recomend this dealship to family and friends.

RCCDWMBWGW

Aug 1, 2014

We have been buying Lexus from the Ray Catena Dealership in Monmouth County and, specifically, from his top notch Salesman Gregg Webb, since 1992. We've moved about an hour away and continue to return to this dealership. In every aspect of their business they are a first class operation. We also have used their Service Department and have had only very positive experiences. Knowledgeable, Friendly, Helpful, Hospitable are but a few of the positive adjectives I can use to describe the dealership and everyone who you come in contact with during the purchase, service and/or just visiting the showroom. Today we drove away with our new ES350 feeling great about our experience and absolutely loving the car. Jim, who taught us about the technology, etc. before we left is a genius when it comes to knowing every aspect of the equipment. Thanks Jim. A very special thank you to Gregg Webb for working out a terrific deal for us on our first "Lease" experience.

jesseguido

Jul 30, 2014

Worked with Alex at Ray Catena Lexus of Monmouth, and my experience was great! First spoke on Monday July 28th, and I was in the very next day to pick up my new 2014 IS250 F Sport. He was very professional, very fair with pricing, and honest at all times. Had a great experience at the dealership on Tuesday July 29th. There were no tricks, no issues at all, very reputable and honest dealership, and very helpful salesman in Alex. He was very friendly also, and gave me a cool package which included a coffee mug, hat, EZ Pass holder, key chains, etc. I 100% recommend this dealership and also Alex. You will not be disappointed.

unclewink

Jul 30, 2014

very professional, very polite, knows his job very well, never pressured to make a deal and most of all very honest and up front with you. steven kept in contact with me from start to finish. i drive an hour to see steve because he gives you the best deal possible. i have lexus dealerships close by that didn't give me a fair price. he explains every piece of paper in detail before i sign. i had a great experience on july 30th when i picked up my new es 350. i was very satisfied when i drove away.

zeekara

Jul 29, 2014

Everyone was very helpful and friendly. My experience was great and I would definitely come back! Chad, Dan and Zach were all amazing and made my experience all the better!

cboil2477

Jul 28, 2014

From start to finish I have nothing but good things to say about Andrew and the Ray Catena Lexus experience. I had called Andy about the gx460. He explained that they didn't have what we wanted in the showroom but one was coming in soon. We talked about the price I wanted to pay for the suv and what I wanted for my trade in over the phone; and the deal was made. No pressure, no hassle. It was the easiest buying experience I have ever had. Andy was very prompt with phone calls, and gave us updates on when the suv would be at the dealership. He took care of the insurance and prep work before we came to pick up the suv to speed the process up. That was wonderful. The gx460 was immaculate. Andy's OCD really makes him a great salesman and I'm very happy we did business with him. I would recommend Andy to any of my friends or family. Thank you very much for going over and beyond our expectations.

sjberson

Jul 28, 2014

Excellent experience from the first time I walked into the Ray Catena dealership to explore Lexus vehicles to the time I drove away with my new RX350. Andrew Seibert was a pleasure to work with. I never felt pressured to buy and he made the whole negotiation process painless. Andy knows the Lexus line inside out and backwards. I'm looking forward to doing business with Andy and Ray Catena for many years to come.

bknets001

Jul 25, 2014

We came to this dealership by recommendation, and will keep this going forward as well. We got everything we asked for and more. Excellent Service and Deal. Thank you Andy.

julievilla

Jul 25, 2014

We came in to discuss our options about our lease ;Ryan learned exactly what I wanted & made it happen! Ryan is extremely professional and listens. He is resourceful and doesn't pressure people in to making decisions they are uncomfortable with. I never liked dealing with car salespeople in the past. Ryan has a customer for life with me!

JimVee1

Jul 20, 2014

Just bought our third RX from this delearship...the dealership, salesperson, Mike Barone, and the service department are as good as the Lexus brand they represent. Mike understood our needs and made sure they were met. Thanks to representatives like him, we will continue to be repeat customers.

sdarmo

Jul 17, 2014

Everything was quick and easy, but also comprehensive. My salesperson, Alex Maslennikov, was very informed and extremely helpful. All in all, it was a great experience.

albert.frazer

Jul 13, 2014

I spent the entire day in the dealership and I do not regret for a second that I went to this dealer. Alex is very professional and knowledgeable in all areas of the car including technical and financial areas. This was unusual since I used to deal with at least with 5-6 people in a buying process. He basically handled selling car from start to the delivering car to us. I was skeptical about getting good deal because of my difficult situation and yet Alex helped us to get even better deal what we expected. I would definitely recommend him to anyone. Great work!!!

fbertital

Jul 12, 2014

Patient and professional are apt adjectives to describe Rich Wengers' assistance in one of mankind's most hated endeavor, buying or leasing a car. Thank you.

kaplanmikey

Jul 10, 2014

A fantastic no pressure experience that has changed my car buying experience for the better! I would come back to the dealership and would work with Andy again.

mahonecc

Jul 10, 2014

I purchased my first Lexus from Mike Barone at Ray Catena in 2005 and again in June 2014. He is very knowledgable about Lexus and the industry. A true professional. He listened to what I wanted in a car. He was very helpful during the entire process, answered all of my questions, was respectful of my time, and had the paper work ready for me to sign when I arrived. The entire process was smooth - no pressure, no stress. Overall, I'm extremely pleased with the customer service at the dealership and the services center. I would highly recommend Ray Catena and, specifically, Mike Barone.

lana2b

Jul 8, 2014

I developed an immediate rapport with David Vosper, my sales associate. He was friendly and professional and not pushy. He knew immediately want I was looking for and showed me all of the features of the newest RX350 and all that was available on his lot. After visiting another dealership I came back to Lexus of Monmouth and negotiated a good price on both the price of the new car and the trade in of my old Lexus.David is a pleasure to do business with and goes above and beyond to make sure the whole process goes smoothly.I would certainly recommend him and Lexus of Monmouth to anyone interested in buying a new Lexus.

NAA

Jul 8, 2014

Ray Catina has the best dealerships in America . This was my 7 Th purchase of a Ray Catina motor vehicle everything at his dealerships is first class his whole staff is counties kind an knowledgeable about the cars.

trainspike

Jul 8, 2014

My wife and I have been purchasing Lexus automobiles at this dealership for 13 years now and there is a reason we keep coming back. Honestly, professionalism and a true desire to make the customer feel important and appreciated. Mike Barone plays no small part in this experience. I have been dealing with Mr. Barone for these 13 years (five automobiles) and never once felt unsatisfied and/or disillusioned. The last three sales have been completely negotiated on the phone and make an appointment to pick up the car. Never a surprise of my trade-in price and never a surprise with the new car. Everything is always as described.

Matthew Frampton

Jul 7, 2014

My overall experience was excellent. Andrew was the most helpful, professional, and friendly sales consultant I have ever encountered when purchasing a car. He went above and beyond in the high level of customer service he provided me which is very rare nowadays. I can't thank Andrew and this dealership enough for the excellent quality of work and service they provide. I would highly recommend Andrew and Ray Catena Lexus of Monmouth to anyone in the market for a Lexus.

Ken Moore

Jul 5, 2014

Once in a while you find a true gem - the kind of place that you want to go back to. Ray Catena Lexus of Monmouth is just such a place. I had been looking for a CPO RX-350 and found exactly what I wanted here. It had every option I had been looking for, was the exact color combination I wanted, and the price was almost too good to be true. Ryan Herzenberg handled everything with perfect precision, and when I arrived after a 4-hour drive to get the car, he didn't miss a beat. Everything was ready to go, and I was back on the road within the hour. I have bought, sold, and traded-in many, many cars - this was by far the smoothest experience I've ever had!

david potash

Jul 1, 2014

the well oiled team machine at lexus of oakhurst far exceeded my purchasing expectations. ryan herzenberg addressed every inquiry and post purchase factors with professional zeal,sincere interest, and general enthusiasm within his sales role. carlos pincaro certainly kept my purchase interest with his consumate dialogue regarding product presentation and generally fair pricing listings. lexus automobiles sell themselves, both new and certified categories.i certainly will contine to recommend this dealership toi anyone interested in purchasing a lexus automobile

moshe hecht

Jun 19, 2014

Best service Department out there speak to joe miller

mared

Jun 19, 2014

From the moment we arrived we were welcomed without any of the usual hassal associated with car dealers. Alex was very knowledgeable on both Lexus and the other brands we were considering. We have purchased previously from this Dealer which brought us back for our fourth car. Every question we had and every request was satisfactorily handled. Alex was most responsive to our requirements and it resulted in asale. Would definitely recommend both Alex and Ray Catena to our friends.

mrussomanno

Jun 9, 2014

It was a simple and pleasurable experience, there was no nonsense I was given a good deal and we were done in less then an hour.

Car enthusiast

May 24, 2014

Recently purchased a new Maserati from Ray Catena in Oakhurst and in a simple sentence, the experience was great. It was sooth, easy, informative, no sales pressure or any other gimmicks. Gene Bonnell, the sales associate was excellent. He answered all the quetions in a professional yet simple manner. When the time came to close the deeal, manager Michael Bellina was terrific to do business with. Very professional, yet very pleasant to do business with. I would strongly recomend this dealership. If you need some answers then Gene Bonnell is a Maserati person you want to get in touch with. When the time comes to close the deal, make sure at the very least you want to know Michael Bellina, at the very least shake his hand and you won't regrett. I should add that this was the first time for me to buy a Maserati but not the first time to deal with a luxory car brand. After having owned a BMW, an MB 500 and a Lexus, I will admit that I, overall, was very pleased with the overarll experience with Maserati, Ray Catena, Gene Bonnell and Michael Bellina. Thank you until the next time...

Lou M

May 23, 2014

Ray Catena Maserati created a wonderful buying experience. Gene Bonnell was very informative about the Ghibli that I purchased. He was professional in his approach and did not pressure me to make a rushed decision. The manager Mike Bellina, also was great in making me feel good about my purchase. The facility was great and the receptionists were very welcoming. I would personally reccomend anyone looking for a Maserati, to go visit Ray Catena. Lou M

kmazzochi

May 21, 2014

I recently leased an IS250 and Tony Trocchia was my Sales Consultant. He made the whole experience very smooth. He was very helpful, honest, and made a normally pressured situation actually enjoyable. I would recommend anyone looking for a Lexus to go see him. Very satisfied with my purchase!!

Joe Frankel

May 19, 2014

It was my pleasure to work with Ryan. Ryan is an excellent salesman, he knows his product thoroughly, and is a gentleman to work with. I have had 3 purchases with Ryan and hope for many more. I am also very pleased with the Ray Catena agency.

zaharenia

May 14, 2014

Today I had another wonderful experience buying a new car. This is my 4th Lexus I bought at Ray Catena. I must say all of the employees that I have met have been very friendly and super helpful. My salesman is Andrew Seibert I would definitely recommend him to anyone looking to buy a car.have been very pleased with my vehicles and the hassle free buying experience.

GARY A - Maserati Buyer

May 8, 2014

GENE WAS FAIR AND UPFRONT FROM THE BEGINNING. EXCELLENT RESPNSIVENESS AND GREAT FOLLOW THROUGH

Andre Soldi

May 6, 2014

Thanks to Gene Bonnell... great salesman. Nice crew all around. Defenitily recommend to anyone who is interest in a new Maserati!!!!

KAEKAE

May 3, 2014

Thank you, thank you, thank you to Christopher Russo, Sales Manager & Harvey Katz, Sales Consultant for making my first Lexus experience a very smooth & memorable one. The second I walked into Ray Catena Lexus of Monmouth, I was greeted with friendly smiles & hellos. Harvey Katz was waiting my arrival to show me a few Lexus GX 460 trucks. He navigated me through the selection of GX 460's along with the dealership. Harvey Katz introduced me to many of his colleagues who would provided helpful guidance throughout this process. Christopher Russo promised to deliver my current lease vehicle, 2011 Mereceds Benz ML 350 to Ray Catena Mercedes Benz of Edison NJ two days later. Chris definitely put my mind at ease and took care of my lease return as promised. I can't thank Christopher Russo and Harvey Katz enough for all their help and cooperation! I love my new truck and have recommended & referred my colleagues, friends and family to Ray Catena Lexus of Monmouth NJ. I'm confident that all my referrals will have the same great experience I had. Thanks again Christopher Russo and Harvey Katz for everything. I was also fortunate to meet Ray Catena himself a week ago while they were delivering my new Lexus GX 460.Sincerely,Karolyn VUOSO

KIM/Maserati Buyer

Apr 8, 2014

Gene made the buying process extremely easy and was very knowledgeable of the car's capabilities and functions. As the first customer of Ray Catena Maserati I give my experience 5 stars!

Big spts fan go Yankees

Mar 20, 2014

Everything great Gene Bonnell was very pleasant to work with at Ray Catena Lexus in Oakhurst Nj.

FRANK D THE PINBALL WIZARD

Mar 19, 2014

The servic at ray catena lexus was outstanding. My salesperson Gene Bonnell was a great person to deal with and very knowlegeable about cars. i will shop again with pleasure.

Gaetano Sparks at sparks hair design

Mar 1, 2014

Excellent service from Gene at Ray Catena in Oakhurst NJ. Could not be simpler. Easiest purchesing in my car history! I will buy all of my cars here for the rest of my life.

Scott Satterlund

Feb 27, 2014

I appreciated the respectful treatment I experienced while this purchasing a luxury car. The ride from the airport was fun and the paperwork was already completed streamlining the buying experience. I would buy another car from Michael Loff in a heartbeat!

Kevin T

Feb 22, 2014

Ray I enjoyed the the entire car buying experience with Gene Bonneel and Alan Bernstein. The purchase went very smooth without any conflicts, I would come back again

lcolasuonno

Feb 22, 2014

customer service at Ray Catena lexus of monmouth was exceptional from the friendly secretary at the front of the dealership to the knowledgable and personable sales person. Gene was excellent at getting to know me and helping me choose the right car for both my style and budget. he was very patient and personable. Gene was very knowledgable and answered every question i had about both the car and the financing. i will always be thankful he was working the day i walked in to make such a big purchase. he was very upfront and open. he never promised me anything he could not deliver. he made my birthday purchase one to remember! thank you Gene!

Lavonne C

Feb 21, 2014

Ray Catena Lexus in Oakhurst Nj is the Dealership to buy your next vehicle. Gene Bonnell & his Manager Alan Burnside made my car buying experience a big plus. From the start to the finsh 1st class all the way.

Lillian D

Feb 18, 2014

Mike was very friendly and informative. He made the process very easy.

pattie67

Feb 5, 2014

I loved working with Bob. He knew the model of my car inside and out. He was not pushy or agressive. I loved that the financial discussions didn't happen behind closed doors and that I could see all of the numbers in front of me on the screen. Great experience!

JR from TR

Jan 22, 2014

I would like all to know that the buying process for our new E500 was painless, easy and a wonderful experience. Our salesperson, Michael Loff, is knowledgeable, pleasant and extremely accomodating. He led us through the buying process with kid gloves and left us with a very, very pleasant experience. He is a great addition to Ray Catena of Monmouth and we would certainly become repeat buyers.

Michelle Rizzo

Jan 17, 2014

Great experience. Mike was very professional and an excellent salesman.

John Sports car fan

Jan 11, 2014

Ray Catena Lexus all the way, got a great car at a great price my salesman Gene Bonnell made sure. This Dealership beat the price of other Chevy Dealerships by a large margin I shopped very hard. Very happy no back and forth nonesense thank you.

Happy Buyer 2012 Mercedes C300

Jan 8, 2014

First of all very happy with the quick response to my email request,Excellent all the way. Gene Bonnell our salesmen made sure I left with the car of my dreams + no money down. Ray Catena Lexus in Oakhurst Nj rocks

AVID SPORTS FAN LOVES THE PHIL EAGLES

Jan 2, 2014

Gene Bonnell our salesman did a great job took all the uncertainty out of buying a vehicle at this Ray Catena location

Carissa M.

Dec 31, 2013

I had a great experience at Ray Catena Lexus! Mike was knowledgeable and helpful. He made the process stress-free! I can't wait to drive my BMW!!!! Thanks!!

Florence

Dec 28, 2013

Greg Vax made it a very pleasant experience and he represents Ray Catena admirably. Felt very comfortable and confident dealing with Greg.

John Tulli

Dec 28, 2013

Really don't enjoy the car buying experience but Mike Loff made the process of deciding the right car a great experience. No pressure just helpful and knowledgable person. I will highly recommend Mike and Ray Catena to my friends and family.

Michael Loff

Dec 23, 2013

Overall a quality buying expierence through this dealorship.

Bill

Dec 13, 2013

Great experience, Greg Vax was helpful and outstanding!!!!!!!!!

Hugh

Dec 11, 2013

Mike was awesome and will recommend friends. Jen was awesome as well.

Maria F

Dec 11, 2013

Excellent costumer service, and best price and warranty around.

Yakshesh

Dec 11, 2013

I just purchased my RX350 from them and the complete buying experience was outstanding. Right from the time we entered the dealership to the time when we drove off in our newly purchased RX. Both Alexander and Brandon from the sales were excellent and I got the feeling that they truly believed in providing excellent service and low pressure car buying experience. I Love the dealership and everyone I dealt with are true professionals.

Crystal

Dec 10, 2013

James was more then excellent salperson! he was incerdible how good and honest he was. Even though I did everything over the phone and was from far away , he patiently walked me through every step and detail throughout the entire sale-which took almost 5 days to put everything together , between banks and insurance check that i was getting and more. He paid attention to all my requests and made everything comfortable and easy as i could havde hoped for, and when we got there everything was and went just as he said!! James was awesome!! I would definitely purchase from him again and suggest him to anyone who wants a good car.

Raj busy guy

Dec 10, 2013

This is my 4th purchase from the Ray Catena family of dealerships the very best. I seen the vehicle on line spoke with a sales associate Gene Bonnell made it easy. My time frame busy, Gene the next day delivered the vehicle to my house thats service.

Russel happy buyer

Dec 10, 2013

Bought my vehicle from Ray Catena Lexus in Oakhurst NJ happy with the deal. Our salesman Gene Bonnell worked hard to make sure the vehicle fit my budget. I drove here from Brooklyn Ray Catena has the best cars hands down way to go.

jeff

Dec 7, 2013

very prompt on all requests, it was a no hassle delivery, call Greg VAX

ElieenE350

Dec 2, 2013

James at Ray Catena Pre-Owned made evrything easy as could be. The negotiations were completed over the phone and everything James said , he stuck to!! It is refreshing to see that from a car dealer now a days. When I got there to pick up the vehicle, it had a full tank of gas and look beautiful and all the paperwork along with a nice gift bag were all ready for me. James was freindly and nice. After purchasing the vehicle, I had realized that the vehicle needed an attatchment for the bluetooth to work and the vehicle did not come with it!! James told me no problem and got me one within a week !! Aside from all the great and freindly help, James even suggested a nearby Steak House for dinner since we had traveled 2 and a half hours to get there. I still dont know which one was better, the steak house or James help!! Thank You Ray Catena Pre-Owned!!

MarcyMarcAbady

Dec 2, 2013

I recently Purchased my 2011 ML350 from Ray Catena Luxury Pre-Owned and the salesman made everything as easy and pleasant as could be. He was completely low pressure and cared for my needs as a client. I have purchased cars from many good dealerships previously , but none of my experiences was as excellent as this one. We would like to thank James for all the help!!!!

MartyR

Dec 2, 2013

James was very nice and we enjoyed purchasing our new C class from him at Ray Catena. Our last car was totaled and James and everyone over there made it easy to get a new one! I would definitely recommend them to others.

RG

Nov 29, 2013

Mike was a pleasure to do business with..He quickley found just the right car for me and negotiated a fair deal. I would definitely do business with him and Ray Catena again.

Gary

Nov 22, 2013

No hassle, No pressure. Honest communication. Car is exactly as described. Thanks.

scottand emily and owen

Nov 9, 2013

james kept everything nice and easy. It was a very pleasant experience. we purchased the vehicle over the phone and everything james had told us , he stuck to , and more!!!! this was a great place to purchase a vehicle!!!

ADAM

Nov 6, 2013

Michael Loff is a very accomidating Salesman. I manage a local business that is very time intensive. I have no time to shop for a vehicle. I had a family member search for the vehicle. Michael not only found the perfect vehicle for me, he delivered it to my place of work. We completed the paperwork in the comfort of my office. I never had to step foot in the dealership. My hat is off to Ray Catena and Michael Loff for such exemplary service.

Jeff

Nov 6, 2013

Mike, was a pleasure to deal with. Knowledgable, honest and professional. I came to Ray Catena with no intention of buying a car in general, especially a Mercedes. I cannot say buying a car is a pleasant experience for myself but it is for my wife. Dealing with Mike was a pleasure and we would gladly come back to him again.

Shandu Rollieson

Nov 1, 2013

Simple and easy buying experiance. Michael Had the car ready for us when we got to the dealership. Made very good use of our time. I would refer friends and family.

Kevin O

Oct 31, 2013

GeneBonnel & Brian Hill were very professional at Ray Catena Pre-owned center and very happy with the outcome

Jerry

Oct 30, 2013

Michael Loff was a great Salesperson, he made buying this car quick and easy

Happy customer

Oct 22, 2013

Greg a very nice person got my price went to bat for me 100%

MB E350 CONV

Oct 19, 2013

Seen the vehicle on line very satisfied with the whole experience Gene made sure my time was not wasted very fare with my trade in numbers

Kalpana Patel

Oct 18, 2013

Had a wonderful experience with Mike in purchasing the Mercedes C300.

Sharon Walters

Oct 16, 2013

Enjoyed the entire buying experience and would come back again. Also, the Salesman Gene was very informative, patient and knowledgeable. I would recommend him to others looking to buy a car. I bought the car from the Ray Catena Pre-owned show room which made the buying experience great.

Kevin

Oct 14, 2013

From the moment I walked in it was clear I was in a quality place. I had been searching for my new BMW for almost 30 days and I am happy I did not settle. The experience was not a the typical car sales experience may dread. It was pleasant low pressure and enjoyable. Michael Loff was patient and informative. He allowed me to take my Beamer to BMW for a quick check and offered the car at a great price. Clearly a place I woudl come back to for my next quality car.

Shawn Z

Oct 14, 2013

Very satisifed with my purchase Gene Bonnell our salesman took his time with us Made sure wife. & I got the Mercedes we really wanted test drove 3 vehicles here al Mercedes E350 4 matics. Before we decided, Ray Catena Lexus preowned center is the place to buy hands down.

Ellen

Oct 12, 2013

From the very first phone call to Chad, he made this car buying experience very pleasant. He took so much time with me, to answer all my questions. The dealership was friendly with salesman acknowledging you to make you feel welcome. Chad is nothing less than a gentleman with years of experience and knowledge of Lexus. I would highly recommend Ray Catena Dealership to anyone who is looking for a Lexus. Thank you Cars.com for referring me to this dealership. Chad is definitely a class A sales adviser.

DBode

Oct 8, 2013

My wife And I purchased a preowned Mercedes from Gene Bonnell at a Ray Catena location. In Oakhurst Nj the entire procedure went as planned everything was upfront & professional.

Mrs Smith

Oct 8, 2013

Our buying experience turned out great we got our price worked with a salesmen. Gene Bonnell made sure we were very happy picked up car the next day.

Adrian

Oct 4, 2013

Everything was great. From the time I walked in till the time I walked out.

KoinnGeneral

Oct 3, 2013

This is the second vehicle we purchased in a month!! And both times were great!! James found us the vehicle we want and worked everything out with the loan and price perfect for us. We travel from New York to deal with James and we will again in the future many times more!! James is very friendly and was always very honest with us as well. he worked hard to find us what we wanted and get us a good price on it too. Every time we called him , if he wasn't able to answer he would always call right back! it was definitely great to deal with James!!

KRataski

Oct 3, 2013

My wife and I just bought a first car for my son and James Florio treated us with respect and humor and spent a ton of time getting the right, safe car for my son without putting his own personal interests first. James then worked for a month to find me a great BMW X3 that made financial sense as well as taking my driving habits into consideration. He continued to stay in contact through calls and texts, basically anytime of the day/night as he received information to help. This is the second car we bought from James and Brian at Ray Catena and as most experience that dealer "pain" when shopping for the second largest ticket item in your life typically, James and Brian and the team made it relaxed and fun. The way it is supposed to be! I recommend if you are in the market for a clean auto, great price, and most importantly outstanding service pre and post purchase that you stop by Ray Catena Certified and see James Florio and Brian. They will take care of you as if you were family. We will be back in 10 months to pick up another car for my other son...

LiGBMW

Oct 3, 2013

I purchase my 2011 BMW 528 from James at Ray Catena Certified and it was easy and quick. James was very upfront and good to deal with. He was able to let us take the car that day. Everything took only an hour or so. It has never been this easy to get a deal an take the car that day as it was at Ray Catena Pre-Owned Center with James.

OmarDiallo

Oct 3, 2013

Thank you for all the hard work in finding me the vehicle we were looking for! I had left a deposit with James and he told me if I was willing to trust him and stick with him , he would find me the right vehicle at the right price and work evrything out with the bank for us , and he did!!!! I trusted james for three weeks and he worked with me and stayed in touch the entire time until he found exactly what I had wanted !!! Once he did , the rest was easy !! He did everything he had promised he would do and that is nice to see now a days. We have bought two cars from James this past month and look forward to doing more business with him soon!!

RobTFXchange!!

Oct 3, 2013

On Friday , by chance , and only because I had a meeting right up the road and stopped in when I saw a 2005 XK8 on the lot. I got exactly what I was looking for! I was giving my name at the front desk to the secratary to have someone call me if they got in a 2009-2011 Jaguar XK8 or XKR and James over heard the conversation and the rest is history. I picked up my 2010 Jaguar XKR fully fully loaded with only 22,000 miles on it the following monday!! Everything was great!! All my paperwork was ready when I got there and the entire process was wonderfully. This isnt my first car from Ray Catena and it won't be my last!! A great place to do business!!

ShettyJag

Oct 3, 2013

Friends for life is what James and his Manager Brian told me we will be if we were able to make a deal work on the car. Now I know what they mean!! The service from them both was excellent!! I had went to place before going there and could not believe how much of a difference ther was in the level of service. Ray Catena Pre- Owned does it how it should be done!!! They were attentive and helpful the entire way through !!

So Easy to get my XKR!!!!

Oct 3, 2013

Doing this survey again , just to make sure I did it right!! My service from James was great ,start to finish and after I purchased the vehicle he has been there for me all the way through. This is the place to purchase a Pre-Owned car and get treated great and feel comfortable buying!! I saw the vehicle i wanted on a friday and came in to pick it up on the following monday. When i got there everything was ready for me and it was quick and painless!! Thank you James for such an easy purchasing process and helping me get the vehicle I was looking for.

Linda

Sep 30, 2013

It was a pleasure working with Michael Loff. He made buying our Jaguar simple and fun.

Mike B

Sep 30, 2013

Greg was very easy and up front to work with. He answered all questions I had and was prompt in responding to messages. Thanks for your help in finding a great car!

Gherta

Sep 28, 2013

Michael Loff, is very patient man he was very patient with me. He is very professional and got me the vehicle I was looking for. I would highly recomend friends and family to him. The entire expieriance was enjoyable.

Jerry Goldberg

Sep 27, 2013

I found Michael loff to be very attentive and understood the needs and concerns I had. He took the time to contact me each time a vehicle would come in that he thought I would be interested in. This time he found the perfect one.

guo wu li

Sep 24, 2013

very smooth transaction, good service. Tries the best to serve us with best knowledge.

Robert Gryck

Sep 23, 2013

Everything was 5 star. No complaints at all! Great experience working with Greg Vax, would definitely come see him again for all my automotive needs.

gjcornis

Sep 23, 2013

I gave this dealership a rating of 5, if I could I would give it a 10, 10, 10!! I travelled almost 8 hours from Buffalo New York to pick up my very first car, a 2007 white BMW which was more than fairly priced, and in excellent condition. The salesman had been working with me for almost a week with working out financing deals with different companies, he was very polite and extremely professional. When planning a trip to pick up my BMW, he helped me plan my trip and even picked me up from the train station!!!! Upon arrival, I was greeted at the door by very friendly individuals, and IMMEDIATELY I felt comfortable, and like I was family. I would ABSOLUTELY recommend this location to any and everyone looking to buy a luxury vehicle. The BMW was immaculate! They were knowledgeable, and extremely helpful. I love Ray Catena. Ask for Mike Loff when you go, he's AMAZING!!

Tom

Sep 17, 2013

Very easy dealing with Greg Vax at Ray Catena Preowned. Everything went smooth and price was fairly negotiated. Smooth Transaction all around, would definitely do business with Greg again!!!!

gary

Sep 14, 2013

easy and very convenient process, sale rep. is very accomodating.

KRataski

Sep 14, 2013

James and the entire team helped us get the perfect first car for our son. They went out of their way to make sure we had the safest car for him. When we arrived at the dealership to pick up the car and surprise our son, they all came out and congratulated him and had the car displayed with a bow and detailed immaculately. I buy at least one car every year and this was by far the best experience. We are now looking at a new one for me and my second son will be shortly after. I will not shop anywhere else. Thank you to James and Brian for making this a great first car experience for my son.

Andy S

Sep 11, 2013

Buying a vehicle at Ray Catena Lexus was a easy task no back and fourth everything was up front. Our salesman Gene Bonnell made sure that we were 100% satisifed with the purchase. Most of all the #s that they put on my trade was very fare nice experence.

ED

Sep 11, 2013

Service above and beyond. A dignified and pleasurable experience. Gene was outstanding.

Leslie

Sep 11, 2013

Bought My Mercedes at Ray Catena Oakhurst NJ from Gene Bonnell was very nice. Showed me a car that fit our needs.

Matt

Aug 27, 2013

The guys here at Ray Catena Lexus were the best. I was picked up at the airport, The car was detailed and even full of gas! The best customer service I have ever had. I highly recomend them to anyone.

Oxana Marzoeff

Aug 27, 2013

We just bougth car from Gene Bonnell. He was fantrastic and awesome person. He helped us with all our vehicle needs. Ray Catena dealers are very great place to buy your car. Personal is very professional and very polite. Love it. Thank You, Gene

annmarieflory

Aug 27, 2013

I drove 74 miles to get a well rated dealer and a competitive price. It was worth the trip. The certified vehicles are all accident free. Greg and Evan were excellent and professional. It was a very good experience. I was pleased to give this dealer my business.

lpwantedabenz

Aug 23, 2013

I had such a great experience buying my 2010 Mercedes C300 from Ray Catena PreOwned Certified in Oakhurst, NJ. I was treated with the utmost resepct and had no pressure in purchasing my vehicle. I was lucky enough to find my C300 fully loaded with low mileage at a VERY competitive price. Jim Florio and the sales manager were able to to make my purchase happen with little to no stress involved. I've had my C300 for almost a month now and I absolutely love driving it. I am so happy that I purchased the vehicle from Ray Catena because I know that the customer service will be top notch in any of my future services with the C300. I would totally recommend them to anybody else willing to listen and would love to purchase another vehicle from them(but hopefully not for a very long time). Thanks for getting me the Benz I wanted...

RG

Aug 21, 2013

We had the opportunity to work with Michael Loff with the purchase of our vehicle at Ray Catena. He was knowledgeable, helpful and courteous! We couldn't have asked for a better buying experience as a result of Michael's attention to detail. Without hesitation I will recommend Michael and Ray Catena to my friends!

Asanh22

Aug 21, 2013

Great experience! This was my second car that I leased from Ray Catena Lexus. They are great and for the second time in a row they exceeded my expectations. Bob Mongiello was extremely helpful, respectable and gave great advice.

Kathy Rush

Aug 14, 2013

I am very pleased with the service your Customer Representative, Gregory Vax, gave me. He is very knowledgeable of the vehicles and has a pleasent demeanor.

Gary

Aug 13, 2013

Very good experience with Greg. He makes buying a car a pleasure!

Vaughn

Aug 6, 2013

I have been coming to Ray Catena for 12 years and have been extremely satisfied with service, professionalism, and presentation. I have recently purchased another Jaguar from Greg Vax auto salesman whose manager is Brian Hill. Their presentation and honesty to me has been an excellent experience. I would strongly recommend this company to any individual purchasing a new or used vehicle in the near future. Sincerely, Mr. Larsen

Tom

Aug 3, 2013

Great support from Michael Loft. Walked me through the whole process and even communicated with his personal cell phone off hours from his home. Highly recommended that you see Mike.

happy customers

Jul 29, 2013

Michael Loff was a pleasant and knowledgable professional. He was very informative, patient and very helpful. We totally enjoyed puchasing our beautiful E350 today and it was the print ad that brought us here.

Larry

Jul 26, 2013

Greg has been very helpful! I would recommend this dealer to my friend!

Vpizz

Jul 21, 2013

A truly wonderful experience, especially since my previous vehicle was also a leased RX350 from a NJ Lexus dealer, and the process there was not even close to the outstanding service, support, expertise, and kindness shown to me by Bob Mongiello! Have already recommended this dealership, and especially Mr. Mongiello to my many friends and family!

Brian L

Jul 19, 2013

From the moment we walked in to Ray Catena of Oakhurst, we felt like family. Gene Bonnell was great to work with. We bought a pre-owned BMW. We plan on buying from Gene everytime we need a new vehicle.

Dad in NY

Jul 18, 2013

Gene Bonnell was great very professional and very attentive to my specific needs i would ask for Gene again and prefer family and friends to him he made my morning complete.The Ray Catena experience was great i am a repeat customer andwould not consider going any were else.

EdisonTiger

May 13, 2013

Chad from Ray Catena of Monmouth reached out via email in response to my inquiry on internet. Chad responded to my query with straight quote for CAR i was looking for. Surprisingly, his first quote out of the gate was best quote I had after few days of reaching out to other dealerships. Due to my work schedule and dealership distance, I was not able to make it to dealership sooner for test drive. Chad was understanding and never pressurized me into rushing the process. When finally, I had time to go, Chad was on vacation, but had arranged Steven to take care of me. Steven showed me different cars available and provided good consultation to understand difference between various packages.Due to distance of dealership, I did decide to buy my CAR from dealership nearer to my home. Even after, I informed Chad about my decision, he was very understanding and was polite and sincere in offering any help he can offer me in future.I would definitely recommend dealership to anyone who is looking for great prices out the door and want to get everything sorted out (price, deals etc) before visiting dealer, Ray Catena of Monmoth is place to GO.I wish dealership would have been closer to my home so I would have got an opportunity to do business with them.

jdwall1013

Apr 21, 2013

They did not play any games and told the truth...........They made me feel at home and not take you hostage and keep you at the dealership for 6-8 hrs......................It took about 1.5 hours.......The best Lexus experience!!

qball624

Mar 22, 2013

I contacted Evan via the Internet and he was a pleasure to deal with. He was able to give me the price I wanted on a new Lexus is250. The delivery process was smooth as can be. I would definitely recommend Evan. He even went over all the new technology in the car with us.

Sachinmoody

Mar 16, 2013

Had a very great experience with Ray Catena. Purchased a new 2013 Lexus Rx350 and the deal was made primararily becuase of Evan who was very patient since the first time we met him. He is great sales associate who helped us made this deal. Evan also helped clinch a fair deal and is a very pleasant person to talk. I would definitely recommend anyone reading this review to approach him as he will never let you down....Regrads,Sachin...

ameditz

Sep 17, 2012

Extremely easy and pleasant sales experience at Ray Catena Lexus of Monmouth. Superior customer service along with a fantastic price. I highly recommend Evan and this dealership.

patriotdick

Sep 5, 2012

As a Lexus owner I was ready for the new 2013 ES. Rep Evan Quinones was tracking the arrival of a silver ES350.We never met, but communicated via email. When car arrived .at Oakhurst Evan suggested I come in and drive one. I said not necessary,I have been "driving" the car on YouTube.He offered a good price for a very new arrival and I replied with a reasonable number saying - if you will consider it, I'll come inAnd buy it before you go home.Evan invited me in and in 2 hours I was sitting at his desk. Again, first time we met. In 1 hour and 2 minutes I left for home.In that time Evan did all paperwork, plates, contacted my insurance agent for next morning pickup.How simple and stress less can life be? Buy a car from Evan Quinones!Sincerely,Richard Spiekermann

mloiacono

Aug 30, 2012

This past summer I started shopping for a new car as my current lease was up in October 2012. I had a Lexus in mind but wasn't sure I could afford it. I had contacted a few dealerships and even went into one and test drove the RX. I had a negative experience with one particular dealership and was sort of put off by the experience. But then I contacted Lexus of Oakhurst via email and received a note back from Evan Quinones. I'm an email person being I work full time and have two young children to deal with so this was the preferred method of communication or me. Perhaps the other dealerships didn't like that or saw that I didn't have a boat load of money behind me, but Evan didn't seem to mind. I had a SLEW of questions and he took the time to answer everything and then some. I ended up being between the Lexus and one other car. I can honestly say it was Evan's determination to get help me get behind the wheel of the Lexus at a respectable price per month and explained every penny of the upfront costs that made me decide to go with them. He spent so much time going over everything with me that I felt comfortable and not pressured at all. The dealership itself was extremely clean, nice and with the friendliest people that I was so happy to be there. My daughter was thrilled to be able to eat a bagel!! :) The first time there I selected the car I wanted and signed most of the paperwork. The next week I came back to pick it up and Evan was again friendly and accommodating and everything was ready for me. The RX was a shining gorgeous white...the detailing was fantastic. I met with two other gentlemen who also were very nice (one to go over the warranties and the other who spent a LOT of time going over all of the bells and whistles in the car). I was almost sad to leave. I would highly highly recommend this dealership...regardless of where you live. I came down from North Jersey just for their spectacular service.

t_s

Jan 29, 2012

My wife and I had a very pleasant experience dealing with Tony on our 2012 gx460. He was super honest in helping us select options that were right for our family and pointing out those that we might not need. He was also quite competitive price wise and not pushy at all. We got the impression that he had our best intentions in mind rather than just another sale on the board.

AndreaD

Oct 31, 2011

Alex is a superstar! I was so very impressed and pleased with his professional and friendly demeanor. He has helped me regain faith in the 'car sales' industry. The level of service that he provided far superceded any I have received from the 8 previous dealerships that I had visited over the past few weeks. Although I didn't buy a Lexus this time, (but I will one day) Alex referred me to another location which lead to a successful new car purchase. Alex, thank you for your guidance, your insight, your knowledge of your product, your kindness and your patience. I hope to spend my money with you in the future!!

HenryLexus

Aug 14, 2011

Best experience I have ever had purchasing or leasing a new car.Professional, knowledgeable salesmen. Best price for a Lexus in the area. I drove down from Summit, because they gave me the best deal. Didn't try to push me into the usual extras, and I walked in on a Saturday "just looking", and by lunchtime, drove out in my new Lexus GX 460. They also gave me a fair price for my old Nissan trade-in.Can't say enough good things about this dealership.Other car dealers in my area could take some lessons from this group.Thank you.

mlevkulich

Jul 26, 2011

Ryan Herzenburg and the staff at Ray Catena were extremely friendly and accommodating. I appreciated them accommodating my schedule and my family. I have visited many dealers in the area and have bought cars from a few. Ray Catena is by far the most impressive dealer I have been to yet. I enjoyed my experience and left feeling like they took me seriously. I was even more impressed by the service center of Ray Catena; very impressive and again extremely accommodating. Thank you Ryan for your time and help. Mike

jguari02

Jul 11, 2011

Our experience at Ray Catena Lexus of Monmouth was outstanding. The entire staff was friendly, courteous, and professional. Upon arrival at the dealership, my husband and I were immediately greated and offered coffee and water. We were then introduced to our sales associate, Brendan Hynes. Brendan listened carefully to our needs and answered all of our questions. At the time, we were deciding between BMW and Lexus. Our major car search requirements were sportiness, navigation, bluetooth, leather seats, and a black or gray exterior. We were indifferent between new or certified pre-owned, but needed to stick to a budget. After test driving the IS250 and ES350, we liked the sportiness of the IS250 over the ES350. However, the BMW was still in the lead. That was when Brendan suggested looking at a pre-owned 2011 IS350 with only 7k miles; the car had everything we wanted and was within our budget. In addition, Brendan took the time to explain the entire navigation system and even loaded all of the contacts from my iPhone to demonstrate how the technology worked. Brendan also mentioned that we could have the car washed at the service station once a week for free. After test-driving the car in the sun, rain, and on the highway (Brendan has the patience of a saint), we decided to make an offer. We are extremely pleased with our purchase and would be happy to recommend Brendan and Ray Catena Lexus of Monmouth to our friends and family.

AFriedman

Jun 16, 2011

Greg Webb in Sales is EXCELLENT!!!! Have had issues with vehicles & everything was resolved quickly & to my satisfaction. I have purchsed 5r Vehicles from him in the last 6-1/2 years. I wouldn't think of Buying through anyone else!Gregg Patruno (and the entire service staff, in general) is FANTASTIC! they are caring, considerate of their customers' time, schedules, and obligations. They make you feel like the most important person in the world. No request is ever a big deal, merely handled quickly & efficiently, always keeping the 'customer first'.

BradcJohnson

May 27, 2011

For several months I had been looking for a certified pre owned Cadillac SRX SUV and had identified exactly what I thought I wanted at the Cadillac dealership next door to Ray Catena Lexus in Oak Hurst NJ. As I was about to drive away from the Cadillac dealership I saw the Lexus dealer out of the corner of my eye and for curiosity sake I stopped in to check out their SUVs. Due to outstanding attention to detail and extraordinary patience, Tony Trocchia slowly convinced me to purchase a loaded pre-owned Lexus ES 350 which was absolutely in perfect shape. He was not pushy. He listened to my needs. He took me to multiple Lexus pre-owned SUVs that were in excellent condition. He allowed me to drive several vehicles without peppering me with questions as almost every other test drive salesperson I experienced in the past. I was actually able to test drive the vehicle and concentrate while I got something out of the test. In a very nonintrusive way he persuaded me to provide my budget, which is something I had never done in the past. He was genuine throughout the entire process. I never felt uncomfortable or like I was being worked as had been the case at many other dealerships. When we surpassed the ceiling on my budget Tony found a way to meet my needs with an agreeable price. And then he followed up with me in ways that no other salesman at an auto dealership has ever done. He personally took into the service facility (which is about mile away from the dealer showroom) and introduced me to all the people who would keep my certified pre-owned Lexus in tip top shape for the duration of my ownership. He also spent a 30 minutes sitting in the vehicle with me to review every option the vehicle offered. Also, my new vehicle runs 91 plus octane and with fuel prices over $4 per gallon my Lexus dealership filled my tank for me when bought. In the days and weeks that followed Tony contacted me several times to make sure everything was running properly and to gauge my level of satisfaction. The service manager sent me an email reminding me that my first/next oil change and filter would be at NO CHARGE. And Tony told me I was entitled to a free car wash once a week for as long as I owned the vehicle. Im not talking a about an external only wash and drip dry. This is an Interior and exterior towel dried and vacuumed car wash practically with valet service. I bought this vehicle almost 4 months ago, and I am completely satisfied with my experience. I am so satisfied that my wife who drives a 2010 Audi SUV, and is currently extremely irritated over a performance problem with the central locking system and more importantly with the lack of customer service she has received from her Audi dealership, so much so that she recently said to me, why dont we talk to Tony about a pre-owned Lexus SUV and get rid of the Audi service department. I am in my early 50s and my wife and I have owned multiple high end luxury vehicles. This is our first Lexus. At the end of the day it is 50% about the car maker and 150% about the dealerships commitment to service. Ray Cantena Lexus in Oak Hurst gets it and gets it done. If you dont believe me, go in and talk to Tony Trocchia. By the way, I was not referred to Tony, and met him for the first time on Friday, February 11th but plan to look him up every time my family has auto need.

leha

May 18, 2011

We lease cars for the past ten years; this was by far the best experience we had with any dealership before. Mr. Balak made it an easy and pleasant experience, from picking the car we liked to driving it home the same day. We got everything we wanted in the car, and a reasonable price.

Lisaz

Apr 26, 2011

I loved the fact that I did not feel any pressure and that Ryan sincerely seemed interested in helping me. When I stopped in one day after having already picked up my new car, Ryan told me that he has some free time if I had any questions about anything on the car. That blew me away! The deal was done, but he continued to offer me any help he could.

PB*

Apr 12, 2011

I have been going to Ray Catena Lexus Oakhurst Dealership and Service Dept. for over 10 years. Without reservation, this dealership is extraodinary! From Sales to Service,they have "more then exceeded my expectations". I have ALWAYS obtained a great deal on my Lexus vehicles from them. Andrew Seibert (Sales Consultant)is just an absolute pleasure to deal with and I "HIGHLY" recommend him. Brian Chadwick (manager of the Service Dept.)is wonderful in every aspect of customer service. His entire staff of Service Consultants and mechanical consultants are truly outstanding (take meticulous care of my Lexus vehicles and me).The Ray Catena Lexus Oakhurst dealership (from Sales to Service) is "Outstanding" in Customer Service in every way! Every person who works there is remarkable in how they attend to their clients. Bottom line: Recommend everyone to go to this dealership and experience a class organization in every single aspect; truly REMARKABLE! From a sincerely happy and satisfied customer for over 10 years...

Paige tactikos

Apr 1, 2011

I was very pleased with steves professionalism. It was a pleasure dealing with him on every aspect. He was kind honest & straight forward with me. He always made me feel like I could have the car I wanted we just needed to meet somewhere in the middle. I will tell all my friends & family to ask for him. He's the best!

ein265

Mar 23, 2011

I had another great experience at Lexus of Monmouth thanks to Steve Amster.I'm on my fifth Lexus and have been with Steve for each one. He is a pleasure to deal with, he is extremley knowlegable and a great guy. Thanks Steve I appreciate all you did for me.

taralhoco15

Mar 22, 2011

I went to a different dealer prior to buying from ray catena. I had seen a pretty good price on a "certified pre-owned" lexus rx350. Turns out it was a "finance price", they wanted me to give them an extra $3500 on top of the advertised price and on top of that, it wasn't even certified, they wanted another $2500 for the warranty! that kind of advertising shoudl be ilegal. needless to say i walked out without buying anything.With ray catena, I negotiated a fair price on a lexus certified pre-owned car with the 3 year warranty, with no if's, and's or but's about it. i got the special financing that came with the certified car with no haggling and they were nice enough to show me the service history on the car so i know i wasnt' buying a car that was never maintained.since i live close enough i've had it serviced on 2 occasions for regular maintenance. i've had fords, toyotas, and even mercedes and bmws. at none of those places was i treated as well as i was over at this dealers service department. its nice to see that some people still do it right and care about their reputation.

vicki santo

Mar 16, 2011

My family travels 45 minutes out of our way to purchase and lease our cars at Ray Catena, Oakhurst, N.J. The one reason we only go to this dealership is because of salesman, Steven Amster. He is so knowledgeable, and always has our best interest in mind. We have been dealing with Ray Catena, Oakhurst for many years and will continue to do so as long as Steven Amster is a part of their team. Our daughter is also now driving a Lexus thanks to Steven.

lisakatz

Mar 10, 2011

My overall experience with Ray Catena Lexus of Monmouth was absolutely wonderful! Greg Webb was a pleasure to work with. He was friendly, knowledgeable and available at all times to answer any questions or concerns I had with my AMAZING new 250h! Based on this experience Greg has a customer for life. I will never buy anything other than a Lexus, at this wonderful dealership and from Greg. I definitely recommend heading over to Ray Catena Lexus of Monmouth and asking for Greg, you will not be disappointed!

lindemja

Mar 8, 2011

Brendan Hynes has been extremely helpful and friendly. He has gone above and beyond the necessary means to make me more than satisfied. Every question or concern I has was resolved quickly, efficiently and easily. My experience at Ray Catena Lexus of Monmouth has been absolutely wonderful!

rmichelli

Mar 3, 2011

I've owned several different cars and could never say I enjoyed the purchasing process until my first time with Ray Catena Lexus of Monmouth in NJ, and my salesman Bob Mongiello. A year ago I went there knowing what I wanted, but they didn't have it on the lot. Bob did some magical work and in a couple weeks I purchased a new 2010 ES350 Ultra Luxury model loaded with Navigation/Mark Levinson, Parking Assist, etc. This entire experience and process from start to finish was exceptional and after having the car a year, I am still extremely happy with the car and completely satisfied with the exceptional service department. We had just wanted to trade my wife's Acura MDX in for another Lexus. I exchanged some emails with Bob and we went in to look at a pre-owned vehicle for her. Again, the entire process from what we were offered for our trade, to the easily agreed upon deal was fantastic. However after further realization on our part by the next day, the vehicle just did not work for our family with small children...a great car, but was just simply too small. After worrying we were now in for the worse and stuck, we hesitantly went back to the dealer to talk to Bob...once again, amazing! Completely helpful and understanding. Bob had introduced us to the sales manager Frank McLaughlin, and I couldn't help to think this is where the pressure starts. I couldn't have been more wrong...and after my dealings so far there and with my previous purchase, I should have known better. Frank too was a complete pleasure to meet and speak too, and again no pressure in the slightest. The fact is that they want your business and want you to be completely happy and be a lifelong customer...no surprises, no pressure, no hassles. I am sure every Ray Catena dealership is just as great, but I can only vouch for Ray Catena of Monmouth in saying if you want a beautiful reliable luxury vehicle, you must go with a Lexus, and if you want the absolute best buying experience and continued high level of service experience you will get anywhere - you've got to deal with Ray Catena Monmouth. This is a true class act dealership all around including the service department. I must give my extremely high recommendation of dealing with Bob Mongiello who will go out of his way, up and beyond to make sure you are happy...and pain-free. They do it right there all around which is a rarity. Not looking to sell one quick car for the short term no matter what it takes, they want a happy repeat customer long term. I've become a life long customer, and we will be back a bit later this year to purchase another new Lexus with Bob - and you should go see him too.

shagib125

Mar 1, 2011

My experience at Ray Catens Lexus in Oakhurst NJ was outstanding. I just leased a 2011 RX350 in matadore red - gorgeous! Or as I like to say, "Lexalicious". My salesman was Tom Conzo. Tom was knowledgeable, professional, efficient and courteous. Friendly, very down to earth. No nonsense. The deal we discussed was the deal he prepared and had ready when I came to pick up the car. There were no unpleasant surprises like I have experienced SO many other times at other dealerships. There were only pleasant surprises, such as the whole process being very fast and straight forward, as well as a Ray Catena Lexus gift bag filled with coffee mug, key rings, ez pass holder, hat, and other goodies. After everything was signed off with Tom (there was no series of managers to see - Tom handled everything), he brought me to the delivery area and showed me my car. It was perfect. He explained everything about the car and was very patient and kind as he helped me to set up my bluetooth phone, ipod, audio presets, etc. In addition to his clear explanations of the features of the RX, Tom advised me to watch the DVD that came with the owners manual. That was also very helpful and so it took only a day for my new car to feel very familiar and comfortable.The service area at Ray Catena Lexus is also wonderful. It is located a short distance from the dealership. Today I had bodyside moldings installed on my RX. The service was fast and efficient. The waiting area is very pleasant and spacious with a variety of complimentary food and drinks. There is TV with comfortable chairs and also many tables and computers available in a separate area away from the TV. I did some paper work and had a cup of coffee and before I knew it, my service advisor Joe Miller said the car was ready. They even washed it. It looked beautiful.I enthusiastically recommend Ray Catena Lexus for purchase and service.

albatross1942

Feb 24, 2011

I leased a new LS 460 from this dealership mostly because these gentlemen went the extra mile to find a car that met my optional equipment and color needs as well as price range. Their patience, understanding and great customer service was second to none among all the dealerships I visited. Every question I asked was answered quickly and satisfactorily during the sale process. There is no question in my mind that they treat others the same as me. Not only would I recommend this dealership to others, but I expect to return there when my lease is up.

Shawn183

Feb 24, 2011

We have owned Lexus cars and trucks for the past 14 years. My wife and I are always satisfied with the quality and expertise of our transition from one auto to the next. This dealership is far superior to any we have walked into in the past and would have no reason to shop elsewhere!

hoffmanmj

Feb 23, 2011

This is the second car I have purchased from Steve Amster at Ray Catena. The sales experience was fine, and the price was reasonable when compared to the same 2008 GS350, similarly equipped, at other dealers in the area.The car is Lexus Certified Pre-Owned, and a reason for using the Ray Catena dealership again is the convenience and excellent work of the service department, which is absolutely first rate.

raymondtate

Feb 23, 2011

Everything about our experience at Ray Catena Lexus of Monmouth was positive.Our salesman,Gregory Webb,was attentive to detail,informative and gracious to my wife and me.He helped us find the right car at the right price.We felt cared for from the moment we walked into the beautiful showroom to the moment we drove away in our like new RX 330.Without exception,this was our best car buying experience ever!

GX460

Feb 18, 2011

I have just bought my fifth vehicle from Ray Catena Lexus and the reason is simple, they continue to earn my business. I appreciate the professionalism of the staff and the training it takes to make that possible. I have learned that cost is not always measurable based on invoice price alone, although their pricing is always competitive. My sales representative Steven Morfino has always made sure that I was well informed and confident before completing my purchase. He has always been available to answer my questions or assist in any post sale request. The service department is clean and well equipped. I am always greeted by name, a warm smile, and leave with a clean loaner car. My compliments to Mr. Tim Horn, it is a pleasure to do business with a professional organization with full accountability that is firing on all cylinders.

jnovello

Feb 18, 2011

The buying experience was painless,no pressure no nonsence, everything was easy. The salesperson,BRENDAN hynes took care of everything and the product specialist was excellant in explaining the vehicles features.I would strongley recommened this dealer to anyone

livnlife

Feb 18, 2011

It is always a pleasure to visit Ray Catena in Oakhurst, New Jersey. The atmosphere is friendly and the staff is very well informed about their product. I have purchased several cars there and always looked forward to working with Steven Morfino. He has always been a gentleman and seemed to have my best interests in mind. When the time comes i will returning to purchase my next car. Thanks again for a wonderful product..I love my 2010 RX.

mansfield1

Feb 17, 2011

Buying a new car was always a chore; the dealers were less than professional and I usually had a harrowing experience. But then I found Bob Mongiello at Ray Catena Lexus of Monmouth and was astonished at the professionalism and customer service that they afforded my husband and me. From the initial contact, which in my case was email, throughout the entire process, the experience was great. The price he quoted was the price he gave us, no gimmicks no secret add ons.Bob never tried to "sell me" anything. He asked pertinent questions and then listened to what I wanted to buy, he seemed genuinely concerned that I should get the best fit for me. That never happened to me before and we've purchased appx. 17 cars before this one. We drove away in our beautiful new Lexus feeling that we are part of something fantastic, and we are!

CharlieI

Feb 15, 2011

I did my homework before purchasing at this dealership. Price is important, of course. But, equally important is how you are treated. Do you feel comfortable? Mr. Conzo greeted me with a strong handshake while looking me in the eye. He was able to answer all my questions whether it was about the car itself or financing. Whenever I brought my car in for service, Mr Conzo always said hello and shoke my hand. The service dept waiting area was always clean and comfortable. I was able to get some work done while I waited. The service staff was courteous and efficient. I was never surprised when the time came to pay the bill. And, my car was returned spotless.

dawny1

Feb 15, 2011

Thank you Lexus of Monmouth. You have given me back my belief that some people still take pride in their work. Louie Rodreguiz was knowledgable, courteous, and caring, when looking for the right car for our family. He kept his promises and made a possible stressful time, a great experience. Individual attention and consideration was his priority. We thank you from the bottom of our hearts and look forward to recomending you to family and freinds.

rmamola

Feb 15, 2011

We had a great experience buying our Lexus at Ray Catena Lexus of Monmouth. We discussed the purchase of the Lexus over the phone & received a good price. When we arrived at the dealership, Brendan Hynes,the Sales Consultant took excellent care of us. He met our every need & demand; and now 6 months later he is still available when we call. Ray Catena Lexus delivered our car in immaculate condition. It was a pleasure buying a car from a very honest dealer with excellent customer service!

greekguy

Feb 14, 2011

Recent years I have purchased numerous vehicles from Louie, he always has the vehicle i want and the price is right. Every delivery is at time on specified dates he even brought the car to me at times. Hes curtious and always a pleasure to deal with. I highly recommend any Ray Catena dealership. But if your in the market to buy a new one GO VISIT LOUIE AT the momouth dealer.

jerseyshore0156

Feb 14, 2011

I first visited a Lexus dealer just 5 mins from my home in Northern NJ. I was interested in finding out the availability of the "Satin Cashmere" color for the new RX350. The salesperson at that dealership seemed as though I was bothering him with my inquiry. On a recommendation from a friend, I called Ray Catena Lexus in Oakhurst. I spoke to Lee Dellolio in the sales department on the phone. He informed me that the color I wanted would be available in just a few days and he would reserve it for me. Lee constantly kept me updated on the expected arrival time of my new RX350. He was extremely patient and helpful with me each time I called with a question (which he always had the answer to). At no time during the entire process did I feel pressured or as though he was trying to "get one over" on me. The price I was offered right from the start was a very fair price. I was very happy I didnt have to play the typical back and forth "negotiation game". When my new RX350 arrived Lee, sent a driver to pick me up from my office over an hour away which turned out to be very convenient for me and, in my opinion, was above and beyond what any other dealer would do. Much to my surprise, the salesperson handled the entire transaction from start to finish. He even did the paperwork with me and spent over an hour going over every detail of the car until he was confident I was comfortable operating all the new features. I've bought cars in the past at other dealerships where the salesman just gave me the keys and told me to read the manuals. It is clear to me now why Ray Catena and his dealerships have such an outstanding reputation. I absolutely love my new RX350 and recommend anyone in the market for a Lexus to go to Ray Catena Lexus in Oakhurst and make sure you ask for Lee Dellolio! You will not be disappointed!

mtybursk

Feb 12, 2011

Tony was very engaging and interested in helping us the the right car for us. He explained things thoroughly and was reasonable on settling on what I believe was a fair price. He is as fine a young sales person as I have evet dealt with. The dealersip and service center are extremely nice and comfortable.

rz628

Feb 12, 2011

This is the second Lexus I have purchased from Frank. He listens to what I want, makes the purchase seemless, and such a pleasurable experience. Everyone there is so warm and friendly. The dealership is amazing! The customer experience is so gratifying. I also would commend the service department, as they are very accomodating. I love my vehicles, I never hesitate to recommend to my friends and business associates. And this is because of Frank, he is consistent in his delivery and follow up!

Cowboy60

Feb 11, 2011

I have purchased many vehicles in my life and can state unequivocally state that this is best experience I have ever had. My sales representative, Harvey Katz, outlined the sale to the smallest detail and explained every option that was available to me. Those who have rated the price as less than stellar have to understand what it is they are purchasing. The general manager, Steve Chanis, also assisted in the purchase process and made this the most enjoyable of purchases. I cannot praise this dealership and their personnel higher. When taking delivery of the vehicle, everything is explained in detail and if questions still remain, it's been a pleasure just to call them to get my answers.The service has also been spectacular with personable and knowledgeable technicians and representatives. My recommendation, if you want an excellent car purchasing experience, are looking for luxury, and want to experience a first class organization, Ray Catena Lexus of Monmouth is your choice.

vatienza

Feb 11, 2011

My husband and I were very pleased with our Sales Rep, Tony Trocchia. He was very pleasant to deal with and did not give us any sales pressure at all. He knew the product he was selling and he made sure we received the best experience in buying a pre-owned certified car as this was our first time buying a used car.

Lena p

Feb 10, 2011

Great experience with dealership! When my local dealer refused to provide any information over phone, Ray Catena Lexus arranged everything over the phone and Internet. Even when my salesperson, Alex Maslennkov was busy with the client,his manager, Steve Chanis took my call and answer all my questions.I came to dealer, car was ready, same person who sold me car complete my paperwork and I was on my way in less then 1 hour! Will buy car there again.

wmcf510

Feb 10, 2011

What a great experience buying a car from Michael Loff at Ray Catena Lexus. No hard sell, really helped me find the car and deal I could be comfortable with. Very honest and the whole process was transparent. I have had other decent experiences buying a car but nothing at this level. The deal was fantastic and the car is a true pleasure to drive.

Cyd5150

Feb 9, 2011

Truly, Truly, Truly Happy with the care and courtesy that I received from Ray Catena Lexus of Monmouth. This is the 2nd car that Bob Mongiello has put me in and it is a True Pleasure dealing with him and the team there at the dealership. As long as I drive a Lexus - I will NEVER deal with another dealership. Truly Outstanding Service!

ds58wood

Feb 9, 2011

This is my sixth new purchase from Ray Catena and the experience is always the same - great!! The professionalism and knowledge of the sales department exceeds all expectations. The whole process from when you enter the front door to when you leave with your car/SUV is nothing less than amazing. I trust this dealership and highly recommend them to anyone that is interested in Lexus as their next vehicle.

pdunlap48

Feb 9, 2011

My Wife and I decided on purchasing a new Lexus. This was the biggest and scariest auto purchase in our lives. The folks at Ray Catena in Oakhurst, NJ (especially John Farrell, our sales person) couldn't have been more helpful, nicer, or make for a more calm buying experience. Never once did we feel any pressure or were exposed to typical car dealership sales tactics. We would not hesitate for a second to recommend Ray Catena in general and John Farrell specifically if you are interested in a Lexus.

Kozy

Feb 6, 2011

This is the best buying experience I have had on a car. From first appointment, to showroom visit, to delivery of my car- Andrew and his manager ( Steve) were totally attentive to every detail. They were very responsive on price- both for my trade-in, and the new purchase. I drove all the way from Sparta (Northwest New Jersey) to Oakhurst to get this car from them and will do it again. I had shopped two other dealers- no one made the personal and cordial efforts this location made to really make this a positive experience. If you are buying a Lexus, they have a very large showroom and a large inventory- I saw every color combination I was considering on the lot. Very impressive- an enjoyable experience at every step.

JBurak

Feb 3, 2011

Frank was very helpful with scheduling and getting us a rental car on the day of our service. Our service went very smooth. They put new tires on, changed my oil, and performed an alignment. Our overall experience was very convienant, worthwhile, and stress free! I have and will continue to recommend friends and family to Ray Catena of Monmouth!

Ryan05

Feb 2, 2011

Purchasing my second car from Ray Catena and wouldn't go anywhere else. The customer service in the service department exceeds all expectations. They do what they say they're going to do, in the time frame stated. The waiting is very comfortable. The salesman made me feel like he cared, and wanted me satisfied. I trust this dealership, and I can't say that for others I've dealt with.

cstar80

Nov 13, 2009

This dealership is about 40 minutes away from my house. I went to the location to buy a used RX 350 and the car we wanted was a bit out the price range. They called us back the next week to make a deal and so I traveled down there again. The trip proved to be a waste of time because they never intended to come down to my price range and had me walk out with a $1,000 disagreement on the table after discussing the cost for 1 hour. It seems rather obvious that this dealership has no problem putting their ego above making a sale, which is beyond me in this economy. So we bought our car (exactly comparable w/ even less mileage) from a different dealership for the cost we wanted.

carolR444

Sep 3, 2009

Best dealership EVER! Bob Mongiello is definitely an asset for the Ray Catena organization. He jumped through many hoops and hurdles for us and gave us the best car buying experience we've ever had - we've purchased cars for over 30 years! This young man really knows what it takes to please his clients. I HIGHLY recommend Ray Catena Lexus and most definitely Bob Mongiello. Oh yeah - Rich and I LOVE our RX 350! - Carol Steinhauer

jimny

Nov 26, 2008

I also dealt with Joel Cohen. From start to finish my enitre experience was great. I live in NJ, about 75 miles from the Ray Catena location in Oakhurst. My local dealer just played games and I got tired of the BS. Joel gave me a great deal.. I did work him a little bit but he made me feel like I got a great deal.Jim

SaiLexus

Sep 6, 2007

I did not see any ratings/comments on Ray Catena and hence wanted to share my experience. I am looking for customer experiences with service for Lexus since we moved to a different township and wanted to share my experiences with Ray Catena's service (frankly I was appalled by the experiences of some of the customers with Lawernce Lexus, but I do not find it hard to believe since I had visited them twice for purchase. Finally took my purchase to Ray Catena. Now onto service at Ray Catena).Service is ok, I reckon. I have to admit that in '05 to '06 I had much better experience. In '07, there have been some changes in the service personnel and their attitude is not the best. For example, Lexus has now come out with an extended warranty (upto 100k miles) and you have the option to purchase it. This guy was pushing it so hard and more than that, he said statements along the lines of "some people break their lease because they can't afford to own a Lexus". In short, it left you with a feeling that if you did not purchase it, you are a pauper! (which is why I rated them 3!) It was similar story the last 2 times that I visited (not the same rep...mind you).On the service side, they are generally ok. Though the last time I went in April, they said they did not "hear" a noise coming from the body which I had no trouble hearing! I reported this to them the last 2 times and it is still pending. But I have to admit that the service that they perform is pretty good. For example, I had moisture in my head lamp, which they readily replaced (a faulty part as acknowledged by Lexus) at no cost and no hastle. In short, when I drive out of the service area, I do find a difference in the RX330 (for the better).

AlexJeng

Nov 6, 2006

I live about 90 miles from the dealer so I wanted to get a quote before I go. Surprisingly I got a very attractive quote over the phone which is a lot less than my local dealer had given me. The 90 miniute drive was all worth it. I definitely recommend this dealer to any one who is looking for a Lexus.