Razzari Nissan reviews

mario

Dec 19, 2015

Service was great and quick. Staff was very helpful and kind.

Gilbert Gracia

Dec 18, 2015

We had a pleasant experience with the service department, starting from making an appointment, to the service department calling to confirm our appt. The service was completed in a timely manner, and everyone was knowledgeable, courteous and friendly. I like the fact that everything that was done was explained to me thoroughly. Keep the coupons coming! Thank you!

w00ki3

Dec 11, 2015

If I could give this group a negative rating I would. Do not waste your time with Razzari. I purchased a car from them in 2013 and they promised to have a free rental car ready for my 6 month pregnant wife when she came in on Monday to get the new car's windows tinted. Upon arriving there was no car ready and they tried to charge us for rental car. My wife is a primary care provider and was late to work. I had to leave work and take my wife to work because of this. We purchased an extended warranty and I had dropped off my car to be serviced. I came at lunch to pick up the car and there was only one attendant who was busy. I saw the attendant that I had dropped the car off as he was coming back into the office. I informed him that I was called and my car was ready and I just needed my keys. He look at me and said "Can't you see I'm on my lunch break, and that he'd get help for me after he finished his lunch, he then laughed and opened the door to maintenance." Informed him that he was being rude and he didn't need to be. I also let him know that i didn't know he was on his lunch break. I lodged a complaint with his superior who said sorry but also informed me that "This was his best worker!" That made zero sense. When I questioned the busy attendant he mentioned that specific attendant was difficult to work with. I recently had a rodent problem in my car that they said was not covered and they would have to charge me hourly to figure out. They said they would need the car for several hours / days. I called Selma Nissan (who I do recommend to everyone in Merced) and they charged me a flat rate of 150 to get rid of all the rodent issues. Another problem I've had is that Razzari keeps sending me junk mail about trading in cars I take for maintenance. I've asked service to stop the mailings and the Razzari group multiple times over the past 2 years to no avail. Do not buy from or do any business with this dealership.

Josue Zamora

Dec 9, 2015

Razzarri Nissan has been truly an exceptional dealership. They always make me feel welcomed and value my time and try to work out a solution so both ends are happy. This dealership has been the only place I have purchased my vehicles and love it. I highly recommend people to go and shop there for a car.

Jolly

Nov 30, 2015

Friendly service. Had to wait a bit for new rep but all was ok,

Sukhdev Dhami

Nov 30, 2015

Great customer service. The whole process went very well

Kaye Greeley

Oct 29, 2015

I have always been pleased with service from Razzari Nissan, however this past week when I left my vehicle for service at 8:25 (appt time 8:30am) was shuttled to Atwater w/request to be picked up before 11:30a.m (lunchtime for driver). Left phone number w/service agent to alert shuttle driver. No pick up so needed to find a ride to Merced (not easy) arrived at 12:55pm only to find that EVERYONE was at lunch til 1pm. Then to find that my car was not ready (did they work on it in the AM?) I finally received my car at 1:55 pm. My time is valuable too and am not sure I appreciate the "Stall". Hopefully the next service won't be as inconvenient. Kaye Greeley

Michael Miller

Oct 23, 2015

Car was ready well ahead of schedule, and they helped educate me a about a service item I needed to do but had not. ( I rarely trust car advice,) but when I looked it up in the manual I had missed a key requirement of owning an electric car.

Bernard Ramos

Oct 20, 2015

We love this dealership. The quality of care is great, and we like the friendly service personnel. We are always treated with respect.

Winston Ho

Oct 14, 2015

staff is very helpful. was well inform of my car status.

Donald Smith

Oct 14, 2015

They helped me stay within my budget. They have a courtesy shuttle to and from your home when your car is being serviced. Ruby really knows his stuff.

Sherrie J Cross

Oct 5, 2015

Took time to listen to and comply with my conditions and concerns, went the extra mile to make sure I was satisfied with my service.

Kathryn Stewart

Oct 1, 2015

A none issue visit, as usual. .......................

Twinek

Sep 28, 2015

Great service, they have a very friendly and knowledgeable staff

Derrell Smith

Sep 16, 2015

Went in to get an oil change and my cabin filter change and everything was done in a fast manner with great service.

Bernard Ramos

Sep 15, 2015

We love the friendly service. We have purchased two brand new vehicles there in the last 2 years. Great leadership and teamwork

Bianca

Aug 27, 2015

I purchased my car here 2 years ago, and keep coming back to get anything that my car might need. Even if it's an opinion!

Rafael Hernandez

Aug 21, 2015

the service was great and very helpful. They were very respectful.

Richard Romero

Aug 20, 2015

Was very pleased,was friendly, the process is to slow but no fault of Nissan.

Nellie Jolly

Aug 18, 2015

Service rep was very helpful with processing needed service.

Daniel Saucedo

Aug 14, 2015

I came in because I have problems with my Ac and they fixed with no problems and they are very professional.

Loring Astorino

Jul 23, 2015

This is the second time I've reviewed the service on my 2015 Frontier. I don't know what happened to the first review, but I rated everything 5 stars and made special mention of the excellent service and attention to detailed by your service manger Forrest Thomas.

recent customer

Jul 19, 2015

Forrest was very helpful and knowledgeable. Helped me get my car back on the road as quickly as possible.

Janet Wright

Jul 14, 2015

drop off at lunch, pick up after work! How easy was that!

Roy Follis

Jun 29, 2015

Love the people at Razzari nice atmosphere great deals I love my new Rogue. It been a week since I bought my car and they still contact me to make sure everything is OK. Thank guys for caring.

Miguel Gomez

Jun 17, 2015

I have to say that I took my time to write to whom it might help knowing that the service I received from Ashley Garcia at Razzari Nissan in Merced was GREAT. From the moment she shocked my hand to the "Good bye hope you enjoy your new car" words she was very kind and attentive. Thank you Ashley for taking the extra step to make the customers comfortable and happy.

Hope Trujillo

Jun 11, 2015

One word AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Vanesa C.

Apr 21, 2015

Luis Granados really made my car buying experience at Razzari Nissan a great one. Though he looks young, he's extremely knowledgeable about any car. He wanted us to make the best choice for our lifestyle. It's salesmen like him that make Razzari Nissan stand out among other dealers in the area. I would definitely recommend him and Razzari Nissan to anyone and everyone.

fany_gonzalez

Oct 2, 2014

Mark Aguayo was a great salesman. He was very helpful with the whole process and we couldn't be more happier with our new Nissan Altima! The people from Razzari Auto Center are all about customer service, there is no pressure to buy.

snoop420

Aug 28, 2014

Joseph Landry did an incredible job of making my car experience pleasant. mark was awesome too. i will likely buy my next car there. i loved the fact that nobody was pushy and understood the inventory very well.

Sonora Val

Jun 25, 2014

Mark Aguayo was a pleasure to work with while buying my new Nissan Frontier. He was friendly, helpful and honest in his dealings with me. He made buying a new vehicle a breeze; very easy to talk to. He came out to help me right away and gave his full attention and support throughout the sales process. The rest of the Razzari staff were friendly and helpful as well.

mom24cs

May 24, 2014

After looking at many used trucks my husband said lets just go to Merced and look at a new one. We stopped at another dealer and felt that they could care less if we bought or not and was not very interested in even talking to us. My husband said well lets just stop here (Razzari) and see what they have. Rene Ortegon came and greeted us and was very friendly and answered all our questions and showed us the trucks that were what we wanted. We then test drove it and my husband decided that was what he wanted so we bought it that night and was very happy with our purchase and with Rene and would send a friend to him anytime.

JKorea

May 5, 2014

Started off looking to replace our 2005 Pathfinder with a new Nissan product. We met sales rep Joseph Vongdara on our initial visit; test drove several cars and settled on a 2014 Rogue. We decided upon the exact car we wanted and elected to special order it. We thoroughly enjoyed working with Mr. Vongdara, he was low key and easy going, not pushy, yet very competent and made sure we accessorized the car exactly how we wanted it. He was very knowledgeable about the Nissan line and made several helpful suggestions so we ended up with our perfect car at an excellent price. We had our old Pathfinder serviced at Razzari and have been very happy with their service department, so our buying decision was easy - great sales rep in Joseph Vongdara, excellent price on the new Rogue and also for our trade in, and a service department that has previously given us excellent service.

maryw37

May 1, 2014

I schelded a test drive on a g25 infinity. Joseph was very courteous, and helpful. I purchesed the G25 Infinity, and I am very satisfied.

lilivianney

Apr 6, 2014

Nos atendio una persona muy amable y nos gusto mucho que toda duda que teniamos nos las contensto con un my bonito modo, fue buena esperiencia!

avevea

Mar 24, 2014

Had a great experience and really enjoyed purchasing the vehicle from the two sales associates that assisted me. They quickly provided me with correct answers when posed questions, they were very friendly and welcoming, and bent over backwards to satisfy all my questions and issues. I would be happy to again purchase my next vehicle from this business.

GeneB77

Mar 22, 2014

I have been to this service department before in the past and was unwilling to go back, I received a coupon to have my vehicle serviced in the mail and figured I would try it again. When I arrived I was greeted and attended to promptly by the new Service Manager, Darren. He got my serviced and washed quickly while I waited. This dept. does not look the same at all since I was in the last time. The service here has turned around completely and I will definitely be back!

ClaudiaMcGarvey

Mar 17, 2014

After a lunch date together, we decided to look at the vehicles at the Nissan dealership in Merced. We hadn't intended to buy a car since we were only "window shopping". We had been looking at different vehicles for the past 6 months. Rene Ortegon greeted us upon arrival with a friendly handshake and a smile. He was knowledgeable about the cars that we were looking at. Rene mentioned that it was "March Madness" and showed us the dealer specials. I was looking for a particular body style, a comfortable seat for my bad back, and good visibility because I'm only 5'2". I sat in the 2014 Nissan Altima S and the seats were extremely comfortable. Rene invited me to take it for a test drive. The vehicle has a lot of power and I was able to merge onto highway traffic with ease. I was able to look over my shoulders to check blind spots and found that there was plenty of good visibility. I knew that this was the perfect car for me. I told my husband, "I want that car." Since he likes to make me happy we bought it. We got terrific 0% financing. Rene went over all of the features of the Altima making sure that I was comfortable with it before I drove it off the lot and to our home. My family and friends agree that it's a beautiful car. I'm looking forward to many years of enjoyable cruising with my Nissan Altima S. My husband says that the "S" stands for "Senior" since I was looking for a "Grandma" car. Everyone at the dealership who helped us buy the car were very friendly. Rene called today to see how things are going with the car. He said to call him anytime if I have any questions. Overall, it was a wonderful car buying experience.

DPHILLPS559

Feb 18, 2014

We recently purchased a 2013 Nissan Sentra and we were originally looking for a Ford Focus, but did not find the color we wanted. The salesperson: Andrew stated we should look at the Nissans since they did not have the color of choice, and he referred us to the other Andrew. These guys are awesome...and they drove all the way to Fresno for some additional signatures that was required...you cannot get better customer service than that!Keep up the good work guys...we will be back for our daughter's car!The Phillips Family

paul2529

Jan 30, 2014

We had a great experience at Razzari Nissan. The sales consultant Rene and his manger Manny were very helpful. They didn't put any pressure on us to buy. We came back two days later, Rene even came back on his day off to help us finish the deal with us. My best experience ever buying a car.Thanks for everything.Paul and Bernadette Silva

Yosefosters

Jan 26, 2014

Edman cut right to the point. He layed everything out in terms I could understand and at no point did I feel pressured. I got the car I wanted and couldn't be happier with my purchase. Thank you Edman and hopefully we can take you up on that game of horseshoes.

Vanessa

Jan 22, 2014

Andrew Amavizca gave me excellent customer service. He was vrry attentive to what I was looking for and made sure it was the right car for me. He is very professional and takes good care pf his clients. I definitely recommend anyone who wants to purchase a car to go to Andrew Amavizca. It's guaranteed thar they will come out happy and satisfied with their purchase. I will definitely come back when I'm ready to purchase my second car. Thank you so much Andrew Amavizca for your service.

fariasvane

Jan 9, 2014

Andrew Amavizca was very friendly. He made sure I was happy with my purchase and that I liked it. He catered to what I needed it. I will defenately recommend him. He gave me great customer service.

Al

Dec 13, 2013

Overall the experience was excellent. Everyone at the dealership did their job well.

Scott Ward

Nov 24, 2013

Very pleasant,easy to work with ,worked hard to make the deal i wanted at the price i wanted ,no pressure no BS.had a very pleasant car buying expierience and would definately give them first chance at my next car purchase!

Burny

Aug 17, 2013

The sales people searched for and found exactly what we wanted. They loaned us a nice car for the 80 miles round trip home and back the next day to pick up our new car. Very pleasant folks.

theU

Jul 23, 2013

Bought a truck, had a dent in the bumper and took it back as soon as i noticed it. They claimed I did it, one of the sales guys (dont remember his name) claimed "he's the most honest one on the lot" basically insinuating that other sales employees are liars. Then one employee had the nerve to call and request to give them a 5 star rating on everything. Another lovely issue was my plates registration etc. got mailed to them and they never called to let me know. Defiantly will not be a returning customer and will let my friends know to make the drive to Turlock or Modesto for better service.

Duda53

Apr 20, 2013

Both George and Joseph were very professional they took their time to answer all our questions, and were both very honest and helpful. My wife and I had a positive experience for example, everyone at the dealership were very pleasant, and helpful. Both George and Joseph went out of their way to meet our needs, and goals on buying our new car. I would like to give thanks for making our experiences a positive one, and we will be back in a few more years to purchase another vehicle when that time comes again. Thank you Joseph and George for making this all possible!!!

DSSM

Apr 19, 2013

My experience was great with this dealership. Everyone was friendly and approachable. So happy with my car and glad I purchased it their. Thank you Joseph Vongdara & George Freitas for all your help.

mijuca

Jun 24, 2012

We came in looking for a new car and had never dealt with this dealership before. They were very friendly from the get go. They LISTENED to what we were interested in and what we were looking for price wise-- something not all car salesman do as we learned during our car search. We were car comparison shopping between several different makes of vehicles. After driving the Nissan we were very impressed with the vehicle, but we were also very impressed with the way they treated us. We are not impulsive buyers and we wanted the night to think on it. They were not pushy about it. They treated us right, with integrity and respect, and they gave us a great deal on the car. The car is awesome, but Mike and George sealed the deal in the manner in which they treated to us, and most importantly by listening to our wants and needs. Many of the other dealerships we visted in our car search, the people acted like the typical "slick car salesman". We were so turned off by that! Mike George were gentlemen throughout the whole deal. They were very easy to work with and worked to make the deal the right one for us. I also would like to give a shout out to Paul, the gentleman who did the paperwork with us. He was very courteous and professional! We will be repeat customers!

MinaB

Sep 13, 2011

They were aware we were traveling from far away. About one hour since they stated they had a car for 18,500. On sale. As they say if it's to good to be true..... Well it was. we got there and of course they did not have one. They said well they start at that price. I clearly showed them the email that they sent me and of course it was some sort of mistake. We were able to ore look in hopes of doing business but it just got worse. We wait for about 1 hour before any one even offered to help us

5555sy

Mar 4, 2011

i had an appointment sat there for 30 minutes no one help me at all. 2 persons came after me an they got help before me. the people that work there for nissan service on march 4, 2011 at 4:00pm to 4:30pm act like they didn't see me, feel discreminated i will never go there because the customer service is so bad that they needed more training and experience. they shouldn't judge and treat people the way they look.

bigskyseeker

Feb 3, 2011

Communication among employees is extremely poor. Phone calls were not returned, the buck was passed from one employee to another and no one would take responsibility for their actions.Once out the door they forget about you. Poor Customer Service

Gman6969

Aug 18, 2010

Mike sold me the car of my dreams i have heard horror stories about razzari he changed our mind the rep given out about the gm is horrible they say he is rude and un ruling hopefully they keep mike for a very lomg time i will send business his way i believe he is the best

rgarcia24

Apr 15, 2010

My parents and I were looking for a quality, affordable vehicle that will save me gas since I commute to work and I'm planning to move out of state for graduate school. My dad purchased a Nissan Frontier in 2004 and since we were so impressed with the quality of service and the quality of the vehicle, we decided to return to Razzari Nissan. Roberto Gonzalez took the time to show us which vehicles would be more beneficial and ultimately we decided on a 2010 Versa. The biggest indicator for us of the customer service offered at Razzari Nissan is that Roberto made it a priority to show up on his day off to be there when we signed the contract and to give us an in-depth tour of the car. The two times we have dealt with Razzari Nissan we've been very satisfied so I would recommend to family and friends to shop with Nissan.

ctoupin

Apr 11, 2010

I started my search for a new car with some apprehension.... however after walking the lot with Mike Wilson I felt much more relaxed. This was my first new car and is really a great car! I bought the Versa. Mike did not pressure me that first day so I felt very comfortable going back to him 3 days later after having thought about it. Thanks Mike - love my car!!

Duke Buckingham

Aug 20, 2009

Was a pleasure doing business with Razzari Nissan. Sales staff was very professional and treated me with respect. They had the exact vehicle that I wanted at a good price, and made an extra effort so that I could drive it home the same day. I highly reccomend Razzari Nissan to anyone in the market for a Nissan vehicle.

sassylove77

Jul 12, 2009

David provided me with great customer service. He was very helpful and took time to listen to my concerns and needs and provide me with the information I needed to make a sound decision. I will definitely be all my vehicle needs to Razarri because of him and I'm coming from Modesto!

Bobby J

Jul 6, 2009

The employees a Razzari Ford Nissan were very helpful. They took their time to look for the best vechile deal for us. They are very friendly and curtious. They took the time to work as best as they could with the buying process with no pressure. They were very detailed as far as with paper work, and showing every detail of the car. Thank you for all the great work and for finding the best car for our family.

Onita

Jun 8, 2009

Friendly and quality service along with time in and out means a lot to me. My last visit for actual service I received a oil and lube with a service checkup in record time. I had questions about my computer and how I was supposed to change some things and the service man worked with me to do that. I really appreciate the whole group. Thanks.

AnnieS

Jun 4, 2009

I was so impressed with Larry's customer service. He was kind and respectful and I would most definitely recommend this dealership to a friend. I had been to another dealer that day and the dealer was pushy and really kinda rude but I've heard so many good things about the Altima that I wanted to check it out. Thanks Larry, I will be back.

bellaqt

Jun 4, 2009

I WENT IN TO BUY MY FIRST NEW CAR BY MYSELF. I WAS A LITTLE INTIMIDATED TO BEGIN WITH BECAUSE I AM A WOMAN AND I WAS AFRAID THAT THE SALESMAN WOULD TAKE ME TO THE CLEANERS WHEN THEY SAW ME COMING. FORTUNATELY, THAT WAS NOT THE CASE WITH PAUL. HE WAS VERY FRIENDLY AND INFORMATIVE ABOUT THE VEHICLES I WAS INTERESTED IN AND VERY CONCERNED ABOUT WHAT I COULD AND COULD NOT AFFORD. I FELT LIKE I WAS TALKING TO MY FRIEND NOT A SALESMAN. HE NEVER PRESSURED OR RUSHED ME TO MAKE A DECISION. I TOOK QUITE A WHILE TO DECIDE WHAT I WHAT I WANTED (ALMOST TWO HOURS MY FIRST VISIT AND 1 HOUR MY SECOND VISIT), BUT PAUL NEVER SEEMED TO BE FRUSTRATED WITH ME. I GOT THE CAR THAT I WANTED AND FELT GOOD ABOUT MY DECISION. I HAD NO BUYERS REMORSE.WHAT REALLY IMPRESSED ME WAS ABOUT TWO WEEKS AFTER I PURCHASED MY VEHICLE, PAUL CALLED ME AT HOME AND ASKED ME IF I WAS SATISFIED WITH MY CAR AND IF I NEED ANYTHING ELSE. I DON'T KNOW IF THIS IS COMMON PRACTICE WITH RAZZARI, BUT I APPRECIATED THAT HE CARED ENOUGH TO CALL AND ASK IF EVERYTHING WAS OKAY. I FELT THAT I WASN'T JUST ANOTHER SALE TO HIM.I JUST WANTED EVERYONE TO KNOW WHAT A GREAT EXPERIENCE I HAD AND I WOULD RECOMMEND TO ANYONE THAT WANTED TO PURCHASE A NEW NISSAN TO VISIT RAZZARI AND ASK FOR PAUL.

Rabby219

Jun 4, 2009

I was very happy with the dealers employees when I went to buy a newer car. They found a car with the safety and comfort features features that I asked for. The best part of all was the way they gave a price that fit into my budget. The finance officer found a payment plan just right for me.

Solstan

Jun 3, 2009

Paul Silveria and Razzari Nissan worked with me in purchasing the car. In testing driving the Nissan 2008 Altima car I bought. Picked me to buy car because I didn't have a ride - that's service. Working out the finance terms. Went above and beyond to help me get the best terms I could get. Followed up on my satisfaction with the car and service several times. Great experience. Would buy another car from Razzari in the future.

ariesmom62

Jun 2, 2009

We walked into the dealership with a low credit score but in need of a car. David Nunes and George Freitas worked very hard to find us financing with a reputable company and a lower interest rate than our own bank was offering. We left with a very nice car and very happy.

glenrose999

Jun 2, 2009

I had a wonderful expierence looking for my new car here. The customer service was outstanding! The salesman was very helpful and friendly, he was very quick to answer all of my questions and help me out with anything i needed. I felt the prices were really affordable and his quality of work was superb! Thank you so much for such a great expierence, its so nice to see that there are still dealerships and people out there that care about others needs!

tnmotown

Jun 1, 2009

I was not looking for a new car, but I met Dave Nunes at a car show with the new Cube and now I am very interested. He knew his stuff and made looking at the car fun and comfortable. I have never found buying cars interesting but this guy really was impressive. I would recommend anyone in the market to contact him and I will deffently let everyone know he is the one to go to. This dealership (Rizzari) will see me soon.

Used1

Jun 1, 2009

My car recently broke down, and Im a single parent. So I thought buying a car would be a hassle. I was proven wrong Larry greeted me with a friendly smiling face. He made the process easy and pain free. I loved the fact that he knew what he was doing and talking about. My next car will be purchased at Razzari-Nissan as long as Larry is there.

A.styles

Jun 1, 2009

when i get ready to purchase a car i will definatly be coming to you dealership to fill my purchasing need because of David Nunes and his very friendly and helpful service.I have owned 2 Nissan products over the past few years and have been very happy with how they last. Albert Styles

MamaKelley

Jun 1, 2009

Larry was very helpful and seemed honest and I really appreciated that in a dealer. I would recommend him to a friend. I stopped in by myself and when my husband is back in town I want to go back when we're ready to buy. I was really interested in the Nissan Maxima.

jaynwendy

Jun 1, 2009

I am in the market for my first new car and stopped by to check out different cars and prices.I was worried that i was gonna be met up with a pushy impatient sales person, but i was pleasently surprised! Larry Wilson was who helped me and he was so nice,informative,patient.He took the time to answer the many MANY question I had. He helped me find a car that i could afford and had everything i wanted in a car. I will definetly be back and will recommend everyone stop by and ask for Larry Wilson!!

iMatt27

May 31, 2009

I went to look at the new 370z and also some 350z. David was a great help by showing me around them. It was overall a great experience. David was willing to show me around the dealership and show me around the cars. With great knowledge as well. I feel he did a great job! 5 stars.

Danny209

May 31, 2009

Went in to look at getting a 350z. David treated me well and did everything he could to get me a good deal. The only reason I did not buy from his was because i could not get the payment low enough to fit my budget. Will return to him when I'm ready.

shastapinky

May 30, 2009

Paul Silveira was very courteous and helpful. My case was not an easy one. I wanted to trade in my truck for a smaller vehicle. We looked around the lots and finally found a vehicle I liked. It turned out that the vehicle was a little over the price I could afford. Paul gave me various options and was thorough with every aspect. Personally, I dislike shopping for vehicles, car salesman and me just don't get along. But, Paul was very patient and made the experience suprisilingly pleasant. I would definitely recommend him to my family and friends.

crisgirl54

May 30, 2009

I would recommend this dealership because of the customer service I recieved from Michelle Rosa and how she handle my questions. She was very friendly and didn't pull me to buy a car that I didn't want or need. The dealership was clean which also was a plus.