Reed-Lallier Chevrolet reviews

harlan hott

Oct 19, 2016

i was shopping for a new vehicle and decided to stop at reed-lallier chevrolet to check their inventory. there i encountered Ray Johnson, one of their vehicle consultants. i was treated with respect and was able to reach an agreement and purchased an Equinox that same day. i would reccommmend them to anyone who is shopping for a new vehicle.

L C

Oct 17, 2016

I traded my vehicle in at Reed Lallier for a 2nd time in about 5 yrs and once again got consistently great professional service as well as a great used vehicle.. Ray Johnson listened to my needs and helped me find the vehicle I needed to better fit my lifestyle. I am really happy with my choice. I also appreciated Jake who did my paperwork as he put it together exactly the way I wanted it done but was also patient with my questions, etc. I just popped in and out like in probably an hour's worth of total today....Thanks Guys!

Silverman

Oct 16, 2016

Great salesman, worked really hard to find the vehicle that I liked. Ray Johnson did a good job helpingMe out with my purchase. I was treated with respect and I appreciate it.

Crob96

Oct 14, 2016

Very good salesman. He answered all of our questions, and helped us look for the exact style car we were interested in. Would definitely recommend him!

Jeremy satterfield

Sep 27, 2016

So after 2.5 years of a safety issue GM finally issues a recall on a few safety features. We put the vehicle in the shop with reed lailler to have the repairs fixed. My elderly mother on a fixed income uses this vehicle, she was unable to pick the vehicle up until Wednesday... the vehicle was ready on Monday. The service dept says the vehicle can stay for 2 nights at $25 a night. After we've purchased several cars from this dealership, used them for repairs... and now we will go to the other GM dealer for future purchases and repairs. Great way to loose a lifelong customer!

Jcsatterfield

Sep 27, 2016

Reed Lailler is consistent with shorty repairs and bad customer service. Monday we had a vehicle scheduled for a repair( a recall GM issued after years of safety issues). When the vehicle was ready my mother ( whose elderly and on a fixed income) explained to them it would be Tuesday or Wednesday before she could get there to pick the vehicle up, service department replies "for $25 a day" We are life long customers of Reed Lailler, 2 generations deep. We will not use this dealership for any thing ever again, there's too much competition to allow a "customer based business" to treat customers in anyway aside great!This is not the first problem I've had with this dealership, but certainally the last. Last Time I used this shop for a repair the vehicle went in for a body repair (Deer hit the car) and I expressed to them I'm very picky on body lines... make sure they line up and the paint is properly blended.... well it wasn't! we as consumers must put a stop to this type of treatment, we all made them who they are today and we shouldn't let them forget who's really boss! The consumer!

Trevorsmith1989

Sep 8, 2016

Purchased elsewhere and the other dealership blew my pregnant wife off and with a dying vehicle she stopped into Reed Lallier with our Equinox, Aaron Hodges checked under the hood and found the battery cable was loose and fixed it for her, also mentioned several services and pointed out the drive belt should be changed, we will definitely be coming back for our service and car purchases, glad someone took 10 minutes to save my wife from being stranded as I'm overseas, you've earned a great full customer and I'm sorry we didn't try you guys first . Thank you so much for having awesome people . Trevor

Codysmith04

Sep 7, 2016

Ray Johnson was a great salesman, not pushy at all, helped with every question I had and even follows up after the sale. I would recommend him to anyone!

sweetie47

Sep 7, 2016

It's was like, Ray just Knew what I was looking for in the car we were looking at. I had know intention on leaving with a car. He talked me into sitting in the Malibu and I fell in love with it. Great job Ray!

TinaMarie

Sep 2, 2016

I went today to fix my car really bad experience ! The service guy very rude and he try to charge $285 just to tell me what is wrong with my car ! A day before I went to this dealer website because also I looking for a new car but if I have to deal with this bad service for maybe next 10 years not way to get a car for this dealer !!!!!!

PatriciaL

Aug 31, 2016

The staff - especially our salesman Ray Johnson - was excellent. They worked hard to get us everything we wanted and needed, yet kept us exactly in the price range we wanted to be. Ray was awesome to work with! I highly recommend him and Reed-Lallier. I've bought 4 cars from them so far and I will keep coming back year after year.

JGANLEY

Aug 24, 2016

Ray was a pleasure to deal with and he helped with out of state financing. Took time to make sure everything was in order and all systems were set in the car. Lots of new technologies in the new Chevy's, now to learn how to use them all.

kdorris

Aug 24, 2016

I am a first time buyer and truly had the best experience I could have ever imagined. Mr. Ray was a very friendly, patient, and caring salesman. He helped me get the car I wanted and at the price I could afford! An extra shout out to him for staying extremely late and showing me how to work the special features my car is equipped with before I left the lot. I would highly recommend him to everyone I know. I am very thankful.

Kitty

Aug 20, 2016

Salesmen Mr Ray Johnson was a very nice person to do business with. He got me the deal I wanted and took time to do the extra things like setting up my Bluetooth for my phone and setting up On Star. Nicest car salesman I have ever dealt with

Lbeskalo94

Aug 13, 2016

Ray was helpful and very nice. He got me a great dealer on a certified preowned Chevy Zonic. I will never go anywhere else. Everyone was nice and considerate. Best experience ever. Especially since I am a first time car buyer. They all broke everything down and explained.

Bobby Baker

Aug 6, 2016

BEST CAR BUYING EXPERIANCE EVER! The entire process took just 2.5 hours, my credit score is no way, shape or form good. Susan Gura, my sales person, was absolutely wonderful. With help from my fiancee (needed co-signer due to low credit) I was able to get into a 2016 Chevy Cruze. Ms. Gura made the process both easy and delightful, you can tell she has a passion for what she does. So, if your in the market for a new car, stop by and see Susan, I guarantee it will be the highlight of your day and you will get the best deal!

silverado15

Jul 31, 2016

Ray Johnson was very professional and very courteous. He answered all my questions and really put me at ease. It was a real pleasure dealing with Ray

mcnairk

Jul 30, 2016

Reed-Lallier cannot live without Ray Johnson. He is a great asset to the Reed-Lallier dealership. The dealership should be renamed "Ray Johnson and Reed-Lallier dealership."

wembley

Jul 25, 2016

Amazing,professional and friendly service. Ray Johnson went above and beyond! He even went so far as to sharing his snack with our Grand daughter :) Thanks Ray for your assistance and welcoming attitude! Chloe says "U Rock"......

Smh123

Jul 19, 2016

I warn anyone not to go to this dealership. First of all I learned not to go buy the rating or carfax now when puchasing a car. I thought less repairs on a car meant it would drive better. I was completely wrong. With this company it was less repairs because they did not fix anything on the vehicle. I purchased a 2011 Dodge Nitro for $16000. They promised to fix the repairs if I purchased(the employee by the name of Cameron). So to this day I have only had this vehicle for 3 months. From the first day owning it, I have had to ride around with multiple things not working and that still have yet to be repaired. This includes: washer fluid valve, A/C, bad tire, transmission fluid pipe cracked off, bad wheel barons, bad spark plugs, etc. They should be ashamed and I would not want someone riding around with a vehicle like that with my company name on the back. If anyone wants proof on why not to buy from this company, I will gladly email the repair quotes to you. And after all of this, they give me a slap in the face of $250 for repairs which I had no choice to take because I did not have the money for the repairs and would of not been able to drive the car I had bought a week earlier because it would never of passed inspection and it still has many problems.

imlenge

Jul 14, 2016

I received exceptional service from this dealership. Ray Johnson was very professional, informative and helpful. It was a speedy, and great experience. I love my car.

Ericka636

Jul 12, 2016

Ray Johnson is who you need to see when you visit Reed-Lallier! Very friendly and not pushy what so ever! He made purchasing a vehicle a very pleasant experience!

James Oates

Jul 10, 2016

What was suppose to be just a Sunday browsing of new cars at the Reed-Lallier Chevrolet dealership, turned into the purchase of a new Malibu. My wife and I were greeted by Mr. Ray Johnson as we approached the front door. He welcomed us to Reed-Lallier and then ask us what we had in mind. We told him we were just browsing around for a new midsize car. Ray directed us to the location we needed to look in and offered us a bottle of water due to the heat. We looked and decided to go in and talk to someone and get some price and payment information. Ray greeted us again with his friendly approach. Ray makes you feel at ease, no pressure, he is easy to talk to. Ray was with us from start to finish of our new car purchase. Thank you Ray for our pleasurable Sunday browse.

Lisa W-W

Jun 23, 2016

This is the second vehicle we have bought from Reed-Lallier and we used Ray Johnson both times. He takes the stress out of car buying. I highly recommend asking for Ray Johnson at this dealership.

terryhunter

Jun 19, 2016

Ray Johnson is an amazing salesman (along with his assistant Chad). From the time we drove into the dealership until the final signing - he was there the entire time. He was not your normal "pushy" salesman. He gave us room to shop; answered all of our questions (and there were many); and provided us with top quality service. Go to Reed-Lallier and see Ray!! I have had Ford trucks since the age if 17, I am now 54 years old; switch and you will be happy!

Mary04

Jun 18, 2016

I was introduced to Ray Johnson of Reed Lallier Chevrolet by a coworker. She was amazed by her car buying experience. My daughter was in a car wreck and her car was totaled. I called him up and explained my situation. I was greeted by professionalism at its best. From the moment I walked in until the time I left I was treated as a human not just a number. Ray, Quaman, Andrea, and Jaja took the time to make sure I got what I wanted at a price I could afford. Thank you for giving me a second chance. Signed a customer for life. Mary Cuevas

Happy Customer

Jun 12, 2016

We have purchased two vehicles from here and have recommended them to several friends and family. They make car buying an awesome experience and have a great service department as well.

DavidM

May 29, 2016

My experience when purchasing our 2014 Chevy Siverado at Reed Lallier was a pleasant one. Ray Johnson and all the staff involved with the purchase of the vehicle showed professionalism but I didn't feel pressured. I would recommend this dealership.

Jdea

May 29, 2016

I had previously had an awful experience at a different dealership. It was such a relief to walk into Reed Lallier and to be treated like a human being, not a number. My sales advisor, Ray Johnson, was patient, knowledgeable, and helped me find exactly what I was looking for..well within my budget. I would definitely recommend him and the entire dealership to anyone who is in the car buying market. It was easy, and stress-free. Thank you Ray!

Jbenalt88

May 21, 2016

Ray and Bob made buying our new Chevy Suburban a breeze! We would definitely recommend you visit this dealership. Great customer service and no hassle experience.

ccoleman1357

May 7, 2016

I was going to buy the car that I thought I wanted 2014 Chevy Impala, until I talked with Ray. Ray looked at the quality of vehicle I was accustom to driving. Before I could drop the family off and return, Ray had the car I would purchase parked at the entrance of the facility. The 2015 Chevy Impala I purchased has some of the same features as my Cadillac XTS. I explained the price range I wanted to stay in and Ray made that happen. Thanks for all that you have done for my family and I.

wbramble07

May 2, 2016

Ray Johnnson is a very honest and patient salesman. He did not pressure my husband and I about anything. He asked us what we wanted as far as the numbers on the paperwork. We presented our offer to him and in very little time he delivered what we asked. Very professional and pleasent experience, and everyone in the dealership was a delight to work with. Ray Johnson is the man you need to make your deal with.Thanks again Ray!!!!!

Jones1234

Apr 3, 2016

From the time we met with Ray until the end of our transaction, he was honest and personable. I would recommend Reed Lallier but make sure you ask for Ray!

trains0ns

Mar 21, 2016

I appreciate the honesty and hard work shown by Mr. Ray Johnson at Reed-Lallier Chevrolet. I let Ray know my 18 year old son was needing a reliable used car with a high safety rating. Ray told me about a one-owner 2010 Journey that only has 8,250 original miles.The price was $2000 under suggested retail.And my son LOVES IT!If you are looking for the perfect car, call Ray and let him know what you are looking for and he will do his best to make it happen.Thanks again Ray and all of the staff for making our buying experience wonderful!

Jdisg89

Mar 19, 2016

Had a fantastic experience purchasing a vehicle today at Reed Lallier Chevrolet!!! Our salesperson, Ray Johnson, was very professional, courteous and walked us through the entire process!!! This was by far the best experience I have ever had in purchasing a vehicle. Thank you Ray, we will be recommending you to our friends and family when they are ready for their next vehicle purchase!!!

h9474

Mar 16, 2016

This is the 7th Vehicle I have purchased from Reed-Lallier, The 3rd from Ray Johnson, I keep Buying from him because of his professional care and service that I see him give to everyone he deals with. He treats everyone as if they were family, Like he would expect someone to treat himself. He crosses the " T's " and Dot's the " I's" and ensures that your Experience is a great one. Also worked with Bob Lanford, Which was my very first Salesman at Reed-Lallier a few years ago, At his New position He still shows the great care and attitude that He had, Making sure that the customer is always satisfied with the Service that He gave and the product you received. Thanks Ray & Bob for a great experience as always.

Sheila2015

Mar 16, 2016

Went to see if I could get a car and Ray Johnson put me in a brand new car. He was awesome he did not give up until I got in new car. Very persistent and helpful. If you need a new car go to reed's and look up Ray. You will not be disappointed.

jbaran03

Feb 26, 2016

Aaron Hodges in the service department was very professional and helped me out a lot when my car had to go in for service. I would recommend to ask for him anytime you went in to have service done. Also, both the ladies that helped me get a rental were amazing and had me in and out in no time at all. Amazing dealership! Go see them if you are looking for a car. Jon B. Hope Mills

AnaE.A.

Feb 6, 2016

I'm a young adult trying to start my credit. Mr. Johnson guided me through the whole process by explaining everything very thoroughly. All the staff was very friendly and helpful. I went in thinking i would be denied the opportunity but I came out driving a great car!

ExChief948

Feb 5, 2016

I recently purchased a 2013 Toyota Tacoma from Jerry. He provided excellent and timely service. The whole process was much easier then I have ever experienced. I have a truck that I am sure to enjoy for years to come and a new contact to suggest to my friends for future purchases.

spcmichael

Feb 3, 2016

Thanks Ray Johnson for the great service you provided and helping to find me the vehicle I love at a price I love even more.

Teresa111

Jan 25, 2016

Thank you Ray for helping me get a vehicle for a great price and low mileage. You went out of your way to make my car buying experience great.

Charles and Wendy Campbell

Jan 15, 2016

You guys are the Best. I highly recommend Reed Lallier to any one looking for a New or Used Car. A Special thanks to Allison Manceaux, Andre, and the other gentlemen who was so friendly, They were so patient,and Courteous.They made our buying experience enjoyable----THANKS AGAIN

Nicey912

Jan 7, 2016

Very warm atmosphere. Our saler was Ray Johnson and he help us from start to finish and he work with us so much and we was so excited to ride away in our new car.

Joyce

Dec 31, 2015

I was in a jam with a wrecked car with tons of negative equity. Jason Smith was not only able to put me in a new car but my husband has a new truck and both at fair prices. Thanks.

Luther

Dec 31, 2015

JT provided me with the info I requested on our initial meeting and his follow up was great. I was able to purchase what I needed in the time frame I gave him. Would definitely refer friends to him and Reed-Lallier.

Lrs1161

Dec 30, 2015

I am very pleased with the service I received. Ray help with my selection and I would buy another vehicle from him in the future.

Douglas

Dec 29, 2015

All I can say is WOW!! You all are WONDERFUL! SUPERIOR is a mild word compared to the ultra-fine super super multi-platinum -not just gold- star customer experience!!!. You felt like family (in a GOOD way <grin>) from the very first! Thank you for being there for me and taking so much time with me and for TRULY CARING so much! BTW, -love my new van!

doodlebug81

Dec 29, 2015

Ray Johnson is the best salesman I have ever worked with he went out of his way to help me get the right car for the right price. Thank you Ray for going out of your way to make the deal happen for me. I could not be more pleased with the service I got. I recommend this dealership to everyone. Ray I must say your the man. and thank you for my 2013 Malibu love it :)

Matthew

Dec 27, 2015

Rachel was very helpful from contacting me initially, to staying late until my deal was final. I have always owned Chevy Silverado pick ups and I am happy to get back in one. His was my fifth time purchasing a Chevy Silverado, and one of the best experiences based on Rachel's professionalism. Thanks

Rick

Dec 25, 2015

Great job diagnosing and fixing the problem on this visit. Unfortunately I had brought the vehicle in with this problem earlier and it wasn't found. I paid for a diagnostic and was at risk of having the vehicle breakdown for several months.

Montez

Dec 24, 2015

I appreciate the way the manager and the service writer were there every step of the way. I recently came here from Georgia and have been servicing my car here and would recommend a stranger to come and work with this dealership. Thanks guys for every thing! Merry Christmas

Fernando

Dec 15, 2015

I have been looking for a vehicle since August in several dealers in and out of state. From the first contact they went above and beyond all others. They were not pushy, and did not seem to have a hidden agenda to sell me something I didn't want. They showed me what I wanted and did not try to force me to buy instead of my desired lease. Great customer service.

Johnny

Dec 15, 2015

Customer Courtesy is the top priorty. The staff there has an unwaving devotion to his or her job and that set this staff standards above others. Great Job.

Chester

Dec 14, 2015

Courteous, professional, timely; been dealing with thiscompany of 20 years - service continues to get better. Greatfacilities that are always clean.

Barbara

Dec 11, 2015

Outstanding service provided by both V and Allison. It was the best experience since my first visit at your dealership.Thanks folks.

Mingo

Dec 11, 2015

I purchased the vehicle at Reed Lallier and gave them service opportunities. I will continue to have service performed at the dealership as long as I feel the quality is there.

Holly

Dec 9, 2015

Jason Smith is amazing. I began working with him months ago and he helped me get into a vehicle that met every requirement I was looking for. He was friendly, professional and diligent. When it was time to buy, the entire team respected my number one priority...they valued my time and did not waste it. THANK YOU!

Steven

Dec 9, 2015

Ray Johnson is a salesman that cares. I have worked with him several times now and he does what he can to help his customers.

lfoderaro

Dec 7, 2015

through the years I have as well as several family members purchase new and used vehicles from Reed-Lallier Chevrolet. Most may ask why When there is an abundance of car dealerships throughout NC. To me personally as well as my family it comes to quality in customer service. That focus on the customer is what separates good companies from great ones in our society today. My most recent purchase was a 2012 silverado. I have found many silverado's within a 50 miles radius of my home, however tempting these deals are I simply couldn't purchase a truck if it wasn't from Redd-Lalliers lot in my mind those other dealers would basically treat me like a number for the profitable gains. Reed-Lallier remaining true to their convictions of a customer first and foremost attitude I waited and continued to see what would potentially arrive in their inventory. Once I saw this 2012 Silverado on their website I contacted the dealer to get more information. My wife and I went to Reed-Lallier on Sunday morning to have services completed on our other Chevy vehicles, yes they to have been purchased from Reed-Lallier. We met with Ray Johnson who lives the very spirit of customer services and went out of his way in showing us the Silverado we were interested in and purchased. Ray was absolutely great and ensured our visit and expectations were all met with the highest of standards, a true representative of the Reed-Lallier Dealership and an excellent sales rep, thank you Ray. If there is one thing that is most important to me and it should be to everyone looking to purchase a new or used car is first quality, but not only in the vehicles, more importantly in the team of folks at Reed-Lallier. They make you feel invited, comfortable and relaxed I have become very familiar with most of the team at Reed-Lallier and it is always a pleasure to purchase a vehicle from them or simply stop in and say hello from time to time. this assembled team is head and shoulders above any other dealership team I have ever encountered in my 53 years of life. I respect each of them and gladly call them family.....Thank you all once again for your professionalism and most of all your outstanding and positive attitudes....Thank you Lenny

sayscue75

Dec 2, 2015

Ray Johnson cares about the customers needs and that what keeps me calling him before anyone else. I feel like he listens to the customers needs and makes it happen for them. I just got my 3rd car from Ray! Great job Ray!!

Kimberly

Dec 1, 2015

Everyone was very courteous and considerate. The entire team worked with me to get the sale done. I would highly recommend Reed Lallier and Ray Johnson.

Angelsince71

Nov 30, 2015

Ray is an excellent salesman. He knows the right car for the person and works very hard to make a deal happen! My boyfriend has now purchased 3 cars with Ray and made sure that we went to him for my purchase. If we call, Ray is either there or calls back very shortly to meet our needs. He works very well with the others at the dealership to create a team worth coming back to. Ray is just the best salesman around! We will come back to him.

Melissa92

Nov 28, 2015

Ray Johnson went out of his way to make sure I got the best deal possible on my purchase. He helped me find exactly what I was looking for, he was caring and patient. I didn't feel pressured and he offered hospitable service throughout the process of buying a new car. I visited other dealers while shopping around for my car and wound up coming back to Reed-Lallier because they had the best prices, and best customer service.

Frederick

Nov 27, 2015

Susan Gura was an outstanding Sales Representative, knowledgeable and extremely helpful and friendly. The overall experience was surprisingly exceptional. I have already highly recommended your dealership to others, and want to make sure the gentleman that recommended your dealership to me, Mr Donnie Gill, gets his due recognition. Thank you.

Maureen

Nov 26, 2015

I brought my car in for an oil change and tire rotation. The service was fast. The associates were friendly and the waiting area was very clean and comfortable. Thank You and have a Happy Thanksgiving to all of you at Reed Lallier Chevrolet!

Jay

Nov 25, 2015

The service went well. Quick and friendly. The service technician performed some additional checks that I requested for no additional charge. The only thing I paid for was the oil change and tire rotation. Thanks - Jay

CrystalD

Nov 24, 2015

The went out of the way to help us get into another car after ours was totaled. They helped me the whole time & didn't overwhelm me with talking about the total loose we had. Honest people & work a deal for u. First time we got a low interest rate & im excited that they could help us in so many ways. Everybody works there is so kind making sure u ok & need anything! Wonderful & plesant experience!! I will diff tell everybody & be buying my future cars from them! Actually made us feel like family! Best experience ever!!

Harley2015

Nov 23, 2015

I bought my first Camaro from them in 2014, but unfortunatley it got totaled out in Oct 2015, when I went to the dealer Reed-Lallier Chevy and told my salesman what happened to my first one he said don't worry about it we can help you get in another one, and that's just what they did. I got me a 2015 model and I'm very happy thanks to their service and carring about my situation.

Brotruck88

Nov 20, 2015

I was close to $11,000 underneath on my old vehicle. They worked with me to get into a reliable vehicle and out from under my old one. Ray was extremely friendly and so far the best experience I've had purchasing a vehicle.

malibu2015

Nov 19, 2015

Really appreciate Sales Consultant Ray Johnson working with me to get a great deal. The purchasing process was seamless. Sevice after the sale was top notch.

Verena

Nov 17, 2015

It was a fun and exciting experience shopping with Jason at Reed-Lallier. He was very professional and even comical when discussing the features of the vehicles we considered to purchase. Most importantly he was able to completely sell us on why shopping with Chevy vs Ford which was our second choice for a truck. I'm thoroughly happy I stopped in to see the selection of vehicles you all had! Emmanuel, Andre and Ward in finance were also very helpful and made us smile when shopping at Reed-Lallier. Bob sealed the deal as we took delivery explaining additional features and explaining how he was there to help us if we needed it. Bob's phone call two days later was quick, professional and helpful as well and shown that the folks at Reed-Lallier really do care about their customers who purchase vehicles. We'll be sure to send our friends and soldiers who are in the market for a new or used vehicle to Reed-Lallier in the future. Thanks for the great experience and time you all have shown us. We'll be back!!!

megs_camaro

Nov 17, 2015

Had an exceptional experience purchasing my new 2015 Chevy Camaro. Huge thanks to Ray Johnson, John Quinn, Christina and the entire Reed-Lallier Chevrolet Team!!!

Jack

Nov 16, 2015

Our appointment time was 8 AM on a Saturday. Will Haigwood met us with a smile on his face and promptly found out what we needed. We have always received the best customer service possible at Reid-Lailler Chevrolet. Will and the other employees always make our trips there an excellent, no hassle experience. Thank you to all at Reid-Lallie who go out of their way to to offer stellar service.Jack & Jeanie Lipps

Russell

Nov 13, 2015

everyone is always friendly and polite, very accommodating to our schedule and helpful. The service is always excellent and timely and the truck looks great when we pick it up. Kudos to Brian and the rest of the service team. We have purchased 4 cars and trucks since 2007 from Reed-Lallier. We have only purchased 1 other car from a different dealer in Fayetteville, that speaks for itself.

Van

Nov 12, 2015

my visit to reed lallier Chevrolet was great. Every one was helpful, best experience ever buying a car. sales staff made sure I was pleased with my purchase. customer for life!!!

Bineka

Nov 11, 2015

The staff is always friendly. I enjoy the atmosphere of Reed Lallier. I didn't have to wait too long for my car to be serviced.

Michael

Nov 11, 2015

Everyone was very friendly and helpful. They answered all my questions and left me at ease about the work to be done on my truck.

Richard

Nov 11, 2015

Came in unannounced everyone was very helpful getting vehicle in and serviced. Catherine was awesome if every service department / business had her they would have plenty of business.

Wanda

Nov 10, 2015

Sales Staff very personable, Finance was helpful in making the deal and terms suit my needs....very happy with apr and my monthly payment

Jonathan

Nov 9, 2015

I traded in my 2015 jeep wrangler for a 2016 chevy cruz then decided a month later it was not a fit for me, I came back and got a 2016 chevy equinox and Manager Andrea and sales rep Linda did everything we wanted to get us in the equinox. Excellent service will definitely use this dealership in the future

billythekidtoo

Nov 6, 2015

Recently purchased a 2015 Z71 Silverado from from Reed-Lallier Chevrolet. Sales consultant Ray Johnson and the entire sales staff went way out of their way to ensure that I had a truck that I was completely satisfied with. It took 2 trips and 2 trucks to work out a deal that we where both satisfied with.

Stacy

Nov 5, 2015

Love that they kept me inform with everything that was going on and what they were doing.staff was very friendly.

tonus365

Nov 4, 2015

Ray was the coolest guy! He helped me through the whole process with a friendly down to earth attitude! I would recommend him and the whole team!

Robert

Nov 3, 2015

Pleasant greeting and meeting with the service department. My problem solved in a timely manner with positive results. Keep up the good work.

Russell

Nov 2, 2015

Would have been better if the vehicle would have been washed so I could have seen how good the work was!

Brent

Oct 26, 2015

I came in to get an oil change. The Tech was very nice and answered all the questions I had about my car.

Darrin

Oct 26, 2015

Everything was great except for the finance portion. I specifically told Dave I didn't care about monthly payments and I wanted to talk interest rates before we started. When he called me into his office 15 min later he had already printed payment plans based off an insulting finance rate. When I asked about it, he said 'We'll get to that in a minute" as we discussed the package options. Then and only then, did he go back to to the computer to find me a better rate, by almost a whole point. I felt rushed and my request was ignored twice.

Ira Walter

Oct 26, 2015

It was outstanding practically in and out in a matter of hours even though I choose to pickup my truck the following day.

Linda

Oct 22, 2015

I love the satisfaction I get when explaining my vehicle problems with the service techs. They are caring, polite and go above and beyond. The service manager, Catherine...I just can't say enough good stuff about her, she's awesome.

Eric

Oct 21, 2015

Everyone we were in contact with was extremely nice. We were told they were short handed and it would be longer than time initially quoted. I thought great 3 hours for a half hour job...after 45 minutes we were told our car was ready. I will be going back for other repairs. I was extremely happy.

Susanne

Oct 21, 2015

I have a excellent experience. Everyone was very professional. The waiting room and facilities were cleaned. There was water, coffee and hot chocolate to drink.

Melanie

Oct 20, 2015

Staff was very friendly and helpful. Took along time to get the work completed but they kept me updated constantly, really appreciated that.

Nicholas

Oct 20, 2015

Your staff was more than courteous enough during the whole process and the salesman in charge/ working with me was awesome. Out of the 5+ dealerships I had contacted and let know I'd be interested around the October 10th time frame yours and your great salesman were the only to contact me at the proper time to ask if I was still interested. This act of listening to what I'd asked and respect toward myself and my family is what led to me purchasing the truck (Silverado 1500) I had wanted. Good job.

Jeffrey

Oct 18, 2015

Reed Lallier Chevrolet has raised the bar that gauges customer service. The attention to detail and sense of ownership every member of the Reed Lallier Chevrolet team displays makes the environment enjoyable and a place you want to go, even when it is for an expensive repair. After visiting Reed Lallier Chevrolet, I look for things that need repair so I can experience this level of customer satisfaction again. I receive excellence for my money at Reed Lallier Chevrolet. Things left undone for fear of the treatment and lack of quality work from other dealers are now corrected.

Sharon

Oct 17, 2015

Vehicle was part of a recall; appointment was made in a timely manner, vehicle was completed in the allotted time!

Alice

Oct 14, 2015

Shaun in the service dept is awesome. He has taken care of our vehicles the past three visits, and is always professional and courteous. He works fast so you can be taken care of in the minimal amount of time with out cutting corners! He explains in detail all service requirements, etc... Big cudo's to Shaun!!

Jennifer

Oct 12, 2015

Everyone was very nice and the dealership was clean. However, at the time of our purchase we were told that our new spark had 3 months free Xm satellite radio but it is not working. I have verbally ask about this and Bluetooth and also sent an email and have yet to get any answers. We have had our car for 8 days now.

Sabrina

Oct 12, 2015

I had a bad experience years ago and decided then to never buy a car from reed Lallier. My husband convinced me to just look at cars there. We wound up buying a 2015 Chevy camaro. Our salesman Carlos Blizzard was very helpful and very adamant that service didn't stop with the sell. After the accident with the tire, I was very pleased with Shawn Watts and the service there. My only issue is that when I brought the car in to get the new rim (Shawn was out of work that day - he had called ahead and notified me of this so no issue there) I asked to have the old rim placed in the trunk. I paid $1000 of the bill and I was told "if the rim has a core, it has to be returned to the manufacturer or you could pay more and keep it". When the car was complete I was told it did indeed have a core and would have to be returned. I never heard of this before.I called a few people who worked with cars/tires and they told me this was not true. That rims do not have additional fees attached like batteries or appliances. Reed Lallier called to see how my service went and I asked about this. The person i spoke with said she didn't know but would have the service manager check and call me back. I have not heard from anyone yet.

rabonc

Oct 12, 2015

Took 3 visits to the dealership to get the price that interested us. Mentioned parts that were missing and they are replacing them. The the day after our second visit we were going to visit some more dealerships when we got a call letting us know they are working on bringing the price down. Made us happy with it.

Christopher

Oct 7, 2015

No Z06 in stock or on the way was equipped the way I wanted, so I said can't we just order one? Sure! Everybody was helpful and kept their promises, and told me the truth about the progress of my order from deposit to final assembly. My new Z06 arrived on budget and ahead of schedule, built exactly the way I wanted. It's the most incredible car ever!

James

Oct 7, 2015

My consultant Aaron was very professional, had great public relationship skills that I have not witnessed in a long time with a dealership of this caliber.

Otis

Oct 5, 2015

I am generally very pleased with the service I received, as usual, however: I expect the car was test driven after the brakes, alignment and sensors were replaced. While I have dismissed a slight sound when coming to a stop as new brake sound, I believe my steering wheel may need lubrication, as it makes a slight rubbing sound when I turn the wheel, . I will make a note and have it looked at on my next service. You Guys always do a great job!

Stephanie

Oct 5, 2015

It was the best I've ever had. The sales team actually listened to what I had to say and worked with me to find a payment that fit with my budget.

Jeffrey

Oct 3, 2015

I was taken to a nice waiting area and kept informed with the status of my vehicle. Everything was as promised even finished a few minutes early.

Sydney

Oct 3, 2015

Allison, Andre & JaJa were excellent! They were patient with me as a 1st time buyer and took their time answering my many questions. Before I arrived at the dealership I was helped by the friendly and professional staff in their internet sales department. They were also fair & generous with my trade value. If you are in Fayetteville or the surrounding areas I highly recommend you buy your next vehicle at Reed-Lallier Chevy!

Frank

Oct 1, 2015

From the moment I arrived, till I drove away from the dealership. I felt that the team was concerned about my needs and wants.

Jeff

Sep 26, 2015

as always, an awesome experience at service dept with wanda harris. she is consistently professional and just fantastic. she continues to provide exceptional customer service and exceeds the customer's expectations.

Jonathan

Sep 22, 2015

your team went out of their way to make sure we could get an appointment to have our truck serviced last minute before going out of town. They made sure we got serviced even though they did not have room in their appointment book. Big help, thanks everybody!

Kenneth

Sep 22, 2015

Everyone I've come into contact with has been quick to offer assistance. And I appreciate the use of cellular/ electronic communication, as it fits my lifestyle.

Paul

Sep 22, 2015

My salesman, Austin worked very hard to get me the deal I would continue to be happy with. I have purchased six new vehicles and will continue to purchase from Austin and Reed Lallier.

trains0ns

Sep 21, 2015

From the time I first spoke with Mr. Johnson by phone until he handed my the keys, he has worked hard to make mine an excellent buying experience.I shared with him what I was looking for and my budget and he did the rest.The thing that I value most in him is his integrity. Knowing that I can trust what he tells me is the reason I chose Reed-Lallier Chevrolet.I would also like to thank Andre Jenkins, the Sales Manager who for his effort in finding me a lower interest rate, and Ward McInvaille in finance for a great job of explaining all of my options.Mr. Ray Johnson got a large red bow to put on the car and helped me to completely surprise her.He helped to make last Saturday night something she will never forget.She was completely surprised and had no idea what was going on.In Breaking Bad, if you need a lawyer they say Better Call Saul.I say that if you need the perfect vehicle at an affordable price -- BETTER CALL RAY!!!

Charles

Sep 20, 2015

Good people. Bill Drewery and "V" did an excellent job finding my truck at a very reasonable price. Very smooth transaction.

Lamonteus01

Sep 19, 2015

The workers were competent and knew exactly what they were doing. From helping out a buyer of a vehicle to knowing a lot about the vehicles in which they were selling. They helped out as best as they can and in a timely manner.

Charles Victor

Sep 16, 2015

I brought the car in early because it was not safe to drive (Tuesday night) It was diagnosed as a warranty issue in the fuel pump area (Wednesday pm). Parts were ordered and received the next day. Car was ready for pick up Friday.

Jamie

Sep 12, 2015

This was my first time time buying at this dealership. Robert Dickerhoff was fantastic and Dave in finance was very helpful.

Jeff

Sep 12, 2015

From the day we bought our car from Jake and with every service we have had at this dealership, we have received exceptional customer service which is extremely important to my husband and I. Wanda was absolutely terrific and very professional with all my interactions with her. This was the first time I utilized the shuttle service when having the car serviced and it was also an awesome experience. Mr. James was absolutely terrific and professional. Kudos to all 3 of these employees.

Kaitlyn

Sep 10, 2015

The sale was smooth, however the follow up for buffing out the scratches and installing heated seats and detailing took longer than necessary. I was put in a smaller rental for 48 hours, when initially told it would all be a same day event.

harrisb4409

Sep 10, 2015

They helped me out everyday they could! It was a fast process and I'm glad I went there to get my first vehicle. I love it

Bonnie

Sep 6, 2015

Leak in tire fixed, oil changed, and tires rotated. Unfortunately, fixed tire was flat by next day and I had to go back to replace it.

Tommy

Sep 5, 2015

Since 2009 (When we purchased our Tahoe), Reed Lallier has not let us down. Your service department is outstanding and your showroom is excellent. The Sales staff are very nice. The only small ding is your parts department. When you go to the parts counter the employee's act is if you are not standing there. They eventually will help you but compared with the others sections of Reed Lallier the parts department is a let down.

Cory

Sep 4, 2015

Great service and the associates are always really nice and caring with my equinox!! A big thank you to Neil and Catherine!!

Bobby

Sep 3, 2015

My experience with Leed Lallier was outstanding. Will took care of me from beginning to end and was most accomodating! I will recommend Reed Lallier to any of my family and friends buying a new car!

David

Sep 3, 2015

I arrived at 4 pm for an oil change and tire rotation. I left around 5:15 pm. In, out, done!

Justin

Sep 3, 2015

I was very pleased of the outcome and purchase of my new vehicle. Although the wait was two hours before seeing a finance representative, I have full confidence in this dealership and will purchase my next veihical from this association.

Ronnie

Sep 3, 2015

Wanda, my sevice reprenstive did a wonderful job scheduling my sevice and calling later to check my satifaction. The took longer than I felt it should however I'm satified.

Alvin

Sep 2, 2015

Everyone was so nice and helpful. We were not high pressured and had a great experience. The sales staff made purchasing a new vehicle a pleasant experience.

Harold

Sep 2, 2015

Was happy that I was given room to make a decision vs having a vehicle shoved down my throat. Overall, was a pleasant experience and I got more truck for the money than I expected. Plus, Cameron Lundy was very professional and worked hard to give me the best deal, even came in on his day off to seal the deal.

Roshell

Sep 2, 2015

Allison and Andre were very caring, kind, and concerning during our experience. They went out of their way to ensure we were taken care of and maintained our interest the entire time. I would recommend Allison and Andre be recognized for their excellent customer service and prepare for me to send more buyers asking for them be name!

Brenda

Sep 1, 2015

i was really impressed with how short the wait was. The staff was really friendly. I really enjoyed the recliner chair in the waiting room.

Cassandra

Sep 1, 2015

Very welcoming environment! My sales person was knowledgeable and very helpful. I would recommend Ray Johnson. He listened to my needs and got me the best deal!

Glenn

Aug 31, 2015

Overall I was pleased with my experience. We were given a good deal. The fact that we were not pressured on our first visit to sign the deal and allowed to go home and sleep on it was very important to me. It also showed you were confident in the fact that you were probably not going to be beat from another dealership.

Montre

Aug 31, 2015

They was quick and fast with fixing my car and they gave me rental. The people that help me was friendly and answered all my questions. I want to thank the workers at this dealership for helping me.

Mary

Aug 30, 2015

Got me in fast and not having any problems with the car, the repair cost surprised me. wasn't expecting it to be so high.

Angelia

Aug 27, 2015

My sales consultant name was Ms. Loria she was very friendly, polite, and well mannered. I really enjoyed my experience at Reed-Lallier. I'm also enjoying my new Tahoe. My husband and I had the opportunity to meet Mr. Justin, also we really enjoyed him taking the time out to show us the different Tahoes on the lot he did a beautiful job. Reed Lallier has the best sale consultants in Fayetteville. They know their stuff.

Christopher

Aug 27, 2015

Did everything as promised in a short time at a fair price. Coffee machine is a nice touch. I originally made an appointment for Saturday but got a call back saying that their Corvette specialist wouldn't be there that day, so we rescheduled for Tuesday. Allowing only people who know what they're doing to work on Corvettes, even routine maintenance, means a lot to Corvette owners.

Justin

Aug 27, 2015

The staff has always been friendly here but they are terribly slow, even with an appointment. I have take my truck in for the standard oil change and tire rotation 3 times in the last year and have yet to get out of this dealership in less than two hours. It's hard to spend the time and money going to a dealership to have the oil changed when it takes this long, Jiffy Lube would be much faster (and cheaper). The previous time that I had my oil changed on my 6.6L Duramax, the technician put the wrong amount of oil in and the truck was two quarts low without me knowing until finally the oil low warning came on. When I took the truck in they said they must have hit the 6.0L instead of 6.6L (There are no 6.0L diesels so it makes me wonder if they even used 15W40.). Really is a nice dealership, they are just way too slow and careless.

tall08

Aug 25, 2015

the sales person did not pressure us and gave us all the time we needed. they were willing to talk a deal with us and after we were finished the owner Mr. Lallier came over to talk to us and welcome us to the dealership and made us feel at home. He was very friendly and easy to talk to. They made a new car purchase go very smooth. Me and my wife were very pleased with everyone we dealt with in this purchase.

Cliffton

Aug 24, 2015

My vehicle was ready in a hour and I couldn't ask for any better service then what I was given.

cassandra123

Aug 24, 2015

This is my first time buying my own vehicle. I am also a new college grad. Ray worked with me and listened to my concerns and answered all of my questions. He is very knowledgeable and made me feel very welcome and comfortable. I would definitely recommend the dealership and him as a sales representative!!

Dennis and Kim

Aug 24, 2015

This was the third vehicle my Wife and I have purchased from this dealer and will be back for the more vehicles over time. They treat you like family and remember you when you return. They go the extra mile to earn your business and make you know they want you to come back anytime. The entire staff is professional, polite, and ready to help you with your questions. Ray Johnson is a consummate professional and the best salesperson I have ever worked with.

David

Aug 23, 2015

It's nice to be greeted by name when dropping off my car. That's only one reason I take both of my Chevy's to Reed-Lallier.

Jason A

Aug 22, 2015

Mr Kirk was friendly, explained the service and answered all our questions we had while we were at Reed Lallier. Kirk explained everythng to us and his customer was very respectful.

Donald

Aug 21, 2015

It's always a great experience. The employees are always so nice and helpful. It's good going back and talking to the sales and sales manager.

Jeffrey

Aug 21, 2015

Service is without a hitch. I was greeted immediately upon arrival at the service department. My adviser let me know exactly what I could expect and how long it will take. I was kept up to date on the progress of my vehicle. I received my vehicle approximately 10 minutes before the time promised. There is no hitch, hiccup or anything holding back the service at Reed Lallier Chevrolet. I am very impressed with the level of ownership and commitment to customer service the service department displays.

Richard

Aug 21, 2015

My car door handle was dirty with grease and I had to clean it. I only give this information in order that you will focus on improvement and customers do not soil their clothing. Very courteous and answered all my questions. Thank you

Daniel

Aug 19, 2015

Good staff humorous keeps a smile on your face and always trying to find a way to make it work

Gary

Aug 18, 2015

MY FIRST VISIT WITH A PROBLEM WITH MY CORVETTE AND RECEIVED GREAT SERVICE EVEN THOUGH THE CORVETTE TECHNICIAN AND I DID NOT AGREE AS WHETHER THERE WAS A PROBLEM BUT IT WAS NOTED AND IF IT OCCURS AGAIN THE SERVICE LADY STATED IT WOULD BE CORRECTED. I.'M HAPPY WITH THE SERVICE.

Malcolm

Aug 18, 2015

I brought my car from powers swain but I choose to come to reed because I love the atmosphere. Everyone is friendly and helpful.

Tracergaskins

Aug 18, 2015

I purchased a 2015 Chevy Sliverado Midnight Edition, long story short macco put my spray on bed liner in and didn't cover my vehicle all the way and sprayed it on the hood and sides of my brand new truck. Macco didn't care to fix it of course. Finally the dealership was able to fix the issue. If it wasn't for macco messing it up there wouldn't have been any problems.

Alfred

Aug 14, 2015

I brought my Impala in for a drivers side window repair, and found that it was more expensive than I anticipated. While waiting for the mechanic to complete his diagnosis, I was waiting in the waiting area which was very clean and comfortable.

Stephen

Aug 14, 2015

I was extremely pleased with the warm and profession experience that I had at Reed-Lallier. Brian Lafountain was very knowledgeable.

Unsatisfied Customer

Aug 14, 2015

I was misquoted a trade-in price and luckily I was not talked into buying a car from there. It can easily happen to people so if you have a price in mind...please stand your ground because that is not the first and last Chevrolet dealership. Go elsewhere if they do not fulfill your negotiation.

tom747

Aug 13, 2015

I had specific wants concerning the new vehicle and after much effort and searching by Vatsal Naik and Tony Eason they found the vehicle I wanted. Vatsal was especially helpful and the entire staff was very pleasant, accommodating and professional. Elaine Lewis in service was exceptionally nice to work with getting purchased options installed quickly and with minimum inconvenience to me. I would recommend this dealership to anyone looking for a new or used car. or service.

Angela

Aug 12, 2015

Everyone was super nice and very knowledgeable. Service was fast and friendly. I was extremely pleased and I will keep coming back!!

Greg

Aug 12, 2015

Ed in the collision center was amazing and the girls at the reception were super friendly. Fastest service I have ever experienced and the work was top notch.

Volt

Aug 12, 2015

My purchase was very straight forward. Everything was clear, concise, and fair. Brain Lafountain, my sales consultant, was very knowledgeable, easy to talk to, and made me feel at home. I never felt pressured in any way. I would highly recommend Reed-Lallier to anyone looking to purchase a vehicle.

Jeffrey

Aug 9, 2015

Austin Ballard treated me, as I was the only one in the dealership. Austin addressed all my needs and concerns effectively and efficiently. Austin followed through after the sale and resolved or answered any issues or questions I had.

Perrie66

Aug 9, 2015

My son in law bought a new 2015 black out edition Silverado...after much conflict the dealer attempted a solution that they felt was fair ...overall could have been handled much better by the dealer but it is what it is ...Glad it is finally resolved

James

Aug 8, 2015

I was very pleased with the service and speed that was used in taking care of my car. My car is just like brand new and I would go back again.

Clinton

Aug 7, 2015

It was the best vehicle purchasing experience I have had to date, (I am 54). Bill Jones was our sales man, and he along with David Hankin, and Kirk Ling were professional and courteous. I know I got my vehicle at a great price, a great trade in and fantastic finance. They bent over backwards to make sure I received what I wanted, and were not at all pushy. And most of all I LOVE my new Vehicle!!!! I never thought I would be able to afford such a nice vehicle, and Reed Lallier helped make it happen. Hooah! Airborne!

Peter

Aug 7, 2015

I had transmission issues with my 2015 Silverado. I had recently been at the dealer for scheduled maintenance, after which I noticed the issues with my transmission, so I found the Service Associate that had helped me previously, Brian Simmons. I pulled into the service bay without an appointment and just before closing time and Brian was able to help me out. He took me right in, had my truck looked at the next day, determined the issue and had it fixed within three days. The issue was determined to be quite extensive, so this turn around was great! Throughout the whole process, Brian ensured I was kept in the loop and knew what was happening at every step of the repair. When one makes such a large purchase, it's comforting to know that there are caring service managers who do everything within their power to get you back in your (fixed) vehicle as soon as possible and who genuinely care about their customers, like Brian Simmons. Once my bumper-to-bumper ends, I would continue to take my truck to Reed-Lallier Chevrolet for all of my service needs, specifically under Brian Simmons' care.

Thomas

Aug 7, 2015

The Reed Lallier Team consistently provides superior service. Would never deal with anyone else. This is how loyalty is earned.

Timothy

Aug 7, 2015

Will is an outstanding young man who really cares about his customers and is very professional and pleasant to work with.

tiffthomas84

Aug 7, 2015

I purchased my first new car back in 2012 and tho it was a day long process the deal went thru & I was able to get a better deal as a 1st time buyer than the check Capital One had sent me with an outrageous interest rate. Fast forward to June 2015 and I have came back to trade my sonic for a 2015 Malibu. It took one 5 minute phone call to get the ball rolling and the salesman even drove the car to me at work so that I could make a decision and look at it. Every encounter I have had with the sales/finance/service department has always been a pleasant one and I will continue to do business with Reed Lallier.

Gregory

Aug 5, 2015

Everything was great and really words can not describe how great Ms Davis was. Never had a salesperson in my life that was great with everything. My wife and I was very happy with her . Great Person. By the way the coffee is a nice touch. The dealership is one that every dealership should be like. Just a great place to do bussiness

Robert

Aug 5, 2015

I only remember a couple names Allison, Ash and Bill. But there were so many more staff members. They were all great they made our visit to Fayetteville very pleasurable and the best experience I've had with a car dealership in 40 years.

Craig

Aug 3, 2015

I told the service writer of a problem in the left front wheel well. she told me the fault was corrected. It was not. The fault still exists.

April

Aug 1, 2015

I am so happy with Mr Bolen and the collision body shop at Reed Lallier! The paint job was amazing! And I got my corvette back in record time!!

Ollie

Aug 1, 2015

Our salesman was Tim Huggins, this gentleman was great, he was knowledgeable and he took the time to answer all of our questions and he really worked help us in anyway we needed because of him we closed the deal and purchased out new vehicle in which we love thanks Tim.

Steven

Jul 31, 2015

I had a very specific car, model, color, trim, interior and they were able to find it at another dealer and have it delivered.

Julee

Jul 30, 2015

I would highly recommend Reed Lallier Chevrolet to all of my friends. Everyone was very friendly and the service was excellent.

Patricia

Jul 30, 2015

I was taken in and helped right away. It only took me 30 minutes and when my car was hit in 2010, the collision department did a great job and got my car back to me within a week.

Curt

Jul 28, 2015

My wife's key fob was broken so I needed to hers replaced. Both her new one and mine required reprogramming. I asked for an appointment so I could wait on it. I got an appointment in a day and was taken care of in less than an hour. I was very pleased with the service.

Renee

Jul 27, 2015

The service technician was very polite. And thorough. I had a grand time in the lounge..relaxing in the massing chair.......

Warren

Jul 27, 2015

Outstanding service, was able to get me serviced in a timely manner even after I forgot to make an appt! Service department is awesome!

guajal62

Jul 26, 2015

I have been no words to thank all the team of this ameizing place, form sales,finance and service, they went out of the way to work with me I think this team deserves a lot more the 5 stars I definitely recommend this location to buy your next car new or preown is a win win situation.

David

Jul 23, 2015

As usual, excellent work from the service department. Will does an excellent job getting me in and out. It's always a pleasure to ride in the courtesy van with James, a fellow veteran.

Wesley

Jul 22, 2015

The staff is wonderful! They greeted me immediately after my arrival and took care of my concern. My service was completed much earlier that I requested so that I was able to continue with my day.

Gracie

Jul 21, 2015

Great Job. your service department went out of there way to make sure everything was done on a timely manner. a big thanks to Mr. shawn watts, and kirk.

Stella

Jul 18, 2015

My first 5,000 mile service was handled very professional. The service work very hard to make sure we, the customers are satisfied.

Marjorie

Jul 16, 2015

The service was very good as I did not have an appointment but was able to be worked in to get the problem I went in fortaken care of.

Cynthia

Jul 15, 2015

2nd purchase made dealing with Ray Johnson. Super nice man, who knows how to treat customers and help them throughout the whole sales experience.

Irene

Jul 15, 2015

It was an excellent experience. We will come back to Reed-Lallier for our next purchase. We will reccomend Ray Johnson to everyone we send to your dealership, he is a kind and honest man.

dog123

Jul 14, 2015

This is the sixth purchase we've made from this dealership. The service has always been great. I highly recommend this dealer. The service department has been great also.

Cindy Rodriguez

Jul 13, 2015

I have purchased 2 vehicles from Ray Johnson at Reed-Lallier. He is one of the best salespersons I have ever dealt with - courteous, knowledgeable, thorough. Without question, I would recommend him and the other courteous employees of Reed-Lallier to anyone looking for a new car. I have only dealt with the service department on one occasion, but that experience was positive, and also played a role in my deciding to buy a second vehicle from this dealership.

Teresa

Jul 11, 2015

Service was provided efficiently and in a timely manner. Customer service was outstanding as always. The establishment was very clean and welcoming.

April

Jul 9, 2015

Bryan took excellent care of my car. He called and kept me updated on info regarding my car. Was very satisfied with the results!

Thomas

Jul 8, 2015

My Wife and I were extremely impressed that at no time did we feel pressured by any and all of the staff during our visits!

Glenn&Dorsey

Jul 8, 2015

Ray Johnson and his shadow worker Austin was very friendly and went out of their way to make us comfortable. We would refer him to other people. Keep up the good work.

linda1952

Jul 7, 2015

Our experience with Reed-Lallier was very good thanks to Ray Johnson and the young man over the finance department. Ray first of all made sure we were comfortable with him as our salesman. He went and found the vehicle we wanted and drove it to the front of the dealership instead of dragging us all around the lot. I am handicapped so I really appreciate that. He answered all of our questions and during the wait times he kept checking on us to make we were ok. Ray is a man of integrity and we will do business with Reed-Lallier and Ray Johnson again and will recommend you all to our friends and family.Just want to add that the young man over the finance department was very good with us also and explained a lot of thungs that we had mis-information on , given to us by another salesman.

Gwendolyn

Jul 6, 2015

I had done my research as to what car I wanted and what was in the inventory at Reed-Lallier. I walked in and met JT. JT was very helpful and worked with me to get what I wanted. He was just the type of salesman that I appreciate. He was NOT pushy or hovering. He gave me the time I needed to think about what I wanted. JT was friendly and took care of me. Next, JT introduced me to Bob. Bob also took very good care of me. He followed up with me to check to make sure I was satisfied. Bob coordinated me getting the protection I wanted for my car. I was very satisfied with my experience. I would have liked a lower interest rate but I understand that was the bank and not Reed-Lallier. I would have also appreciated a bit more for my trade in since it was in such good shape and low mileage.

David1987

Jul 6, 2015

I was actually treated like a person and the dealer was interested in my wants 100 percent. Also took the time to answer many questions with this being my first time purchasing a Chevy without hesitation or frustration. Very courteous and caring about the customer. Ray was an excellent sales rep and took close interest in our needs and wants. Very understanding and honest. He made my experience great.

Marta

Jul 2, 2015

Was a good experience the sales person help me a lot to fine what I looking for and I'm happy with my new Malibu.Thanks

Christopher Jackson

Jul 2, 2015

I have been 4 different dealerships in the past 3 weeks. everyone said I couldn't get approved Reed Lallier made it happen thank you Andre thank you Ray Thank you Mr Jones and last butNot least! THANK YOU MR LALLIER!

Carmen

Jun 30, 2015

Ray Johnson and Eric Smith were an excellent example of what sales men should be. Pros all the way!! The service was first class from the moment my wife and stepped on the lot to the moment we drove away. Every single employee treated us with a smile and great respect. This location should be used as an example of what a great car buying expierence should be

Christopher

Jun 30, 2015

The sales person was very helpful in find the right car for me with the right payment and features of my next car.

Robert

Jun 28, 2015

I actually had a pleasant experience this go around. My service advisor Kirk was courteous and helpful. I had questions reguarding what service was needed and he answered them and even helped with added notes for future services. I did not have to wait nearly as long as I though or what I was quoted. I was very happy that I was not left waiting in the wings with no updates like I normally am. I was very satisfied this last visit compared to past visits.

Joyce

Jun 27, 2015

The oil change, tire rotation, and inspection was done in very timely manner. They notified me when my car was ready. The service advisor, I did not get her name, was very nice and efficient. And she moved like she had a purpose in life. No dragging her feet when it came time to check me out. Veri impressed. She even turned my air on to start cooling my car for me.

Coraelva

Jun 27, 2015

Good service during purchase, Good service during finance. Did not like service immediately after sale. Only was given one key and remote fob for purchased vehicle, but turned in three keys form trade in. Great help with transfer of property from one vehicle to another. Did not notice damage to right rear guarder panel until vehicle detailed and delivered. Was shown vehicle not in accident, but had the damage. Told to bring back to see if some of it could be fixed.

Ladell

Jun 26, 2015

I had no problems with Reed-Lallier Chevrolet body shop .The service was fast . My car was deliver on time.

DarrylandAnna

Jun 26, 2015

Thank you Ray for all that you did for us and thank you for being so kind! We appreciate you asking what you could do to earn our business and then you followed through on it! My honey is very happy and that's all that matters to me. Thanks again Ray! :)

Shaneita

Jun 25, 2015

We originally arrived a couple of weeks ago to look at the Chevy Impala 2015. Carlos Blizzard took time out of his busy schedule to show us the run down of this wonderful vehicle. He gave us information and did not pressure us into driving the car as we were not ready at that time. I really appreciated his assistance in being one of the motivating factors in purchasing this car. Then on June 19th we met Mario Paredes. He was a nice guy, cute too! He was really good and was very concerned about out financial state. He made it happen for us. Everyone was very nice but these two of these gentleman stood out to my husband and I. The manager was really nice and he went ABOVE and beyond to make this vehicle purchase possible. I was a honda girl and they converted me to a Chevy girl. I appreciated their honesty right down to the financial guy. I did not expect to leave with a car that day. Reed-Lalier made it happen. Since then I have been talking and encouraging everyone to buy a car there. If purchasing a car is this pleasant; I can only imagine what their car service is like. Keep up the good work guys! The nicest bunch of staff I have ever met. A special thank you to Will Haigwood as well.

Daniel

Jun 24, 2015

The friendliness of Will Haigwood, the Quick Service Manager, was greatly appreciated!!! I am very pleased with the efficiency of the work done on my car. Thank you very much!!!

Jamese

Jun 24, 2015

Allison was great and everyone we dealt with was helpful we ended up getting two cars, and I would definitely shop with you guys in the future. Thanks!!

Mark

Jun 22, 2015

Excellent sales and support experience during the purchase of the 2015 Camaro Z28! My thanks to all who contributed positively to the effort.

Wayne

Jun 21, 2015

Wanda was a phenomenal service rep. Great way to take care of a warranty customer. I will come back to Reed-Lallier and I will ask for her!

joeivy

Jun 21, 2015

You can not get more professional than the folks at Reed-Lallier Chevy!! Ray Johnson and Eric Smith are 5 star all the way!! Would have no problem referring anyone and everyone to Reed_Lallier.

Michael

Jun 20, 2015

Kirk, service representative, went to extreme measures to assist me with the warranty company. He did whatever he could to satisfy their requests. He is definitely an asset to the dealership

Clinton

Jun 18, 2015

I came in there for two problems with my vehicle. Mr Brian Simmons took me in for my appointment. He was very courteious and professional. Yall did a great job, fixed my vehicle, so I am now driving down the road, like a champ! Great job.

Mary

Jun 16, 2015

Allison is an excellent sales person. She is very knowledgeable of the product and willing to go the extra mile for her customers.

Wanda

Jun 16, 2015

Everyone took the time with me, listened to what my problems was. They helped. You have an awesome team!! Thank you

Lw123

Jun 16, 2015

Awesome customer service! Was very pleased with them. Went in looking for a used car and found a great price. They were super friendly. Highly recommended!

Bonnie

Jun 15, 2015

Mr. Ray Johnson is very polite, very professional. I would like to thank him for an outstanding job!!!! I would recommend him to anyone wishing to purchase a vehicle!!!

MGB

Jun 14, 2015

Starting with initial appointment with Terry Moore, the hard sales work by V. Naik, the thoroughness of Bob, and the astute credit manager efforts of Jake, everything went very smoothly at Reed Lallier Chevrolet yesterday morning, 13 June 2015.

samira22

Jun 13, 2015

Excellent customer service, and excelIent cars. was welcome with open arms. I brought my first car here. This is a great place to get a car.

Jesse

Jun 12, 2015

Brian Simmons really took care of me he addressed everything we talked about. He got me in an out in the same day. This is a great dealership.

Samarys

Jun 11, 2015

Benny and David were great to work with. They put in some extra hours on a Sunday night to everything taken care of. The new Colorado is a great purchase.

Richard

Jun 9, 2015

Friendly service with customer satisfaction give all the employees a raise they deserve it bought three cars from them and they treat me well. Will be a customer for life until they're services change. Best dealership in town!!!

Jackie

Jun 7, 2015

My check engine light came on while I was traveling back home from Tennessee over memorial day weekend. The service discovered two problems. One was a sensor and the other was a manifold problem. Both were repaired over a four day period.I drove the 2010 equinoxes four days and the check engine light came on again. I will be taking my car back to my dealer on Monday for them to recheck. The light did go off after the car sat overnight.

Robert

Jun 5, 2015

just love it there! attentive to our needs, a welcoming place to be. Coffee, water available. Since we were there very early, even had pastries available, since we were waiting for our vehicle.

Joshua

Jun 4, 2015

Everyone was professional and made my wife and I feel welcome. Gave us great selections a great cars to help me continue on my way.

Karl

Jun 4, 2015

Same great service as always. My truck is basically out of warranty, but I keep going to Reed-Lallier for service and repairs. They are that good.

Warren

Jun 3, 2015

The service dept was able to squeeze me in to fix my broken truck, it wasn't cheap at all, but having it done right gives me a peace of mind and warranty on those parts installed..

Michael

Jun 1, 2015

Had some warranty work done, only had one problem. When setting the appointment I asked about how long it would take and let them know that this car was my only means of transportation. Appointment 07:45am - no I formation or contact all day, called service center a little bit after 4: 00, Sorry Sir we had to overnight the parts your car will be ready about noon tomorrow. I had to take 2 days off from work!

Chad

May 29, 2015

The team goes out of their way to keep you informed on the progress and which stage your vehicle is in at the moment and were extremely cooperative and helpful with any questions.

Stephen

May 27, 2015

My service advisor, Wanda Harris, is an excellent asset to your service department. She has worked with on a couple of visits. She has always gone above and beyond to ensure that I was taken care of. She is biggest reason I keep coming back to your dealership for service on my automobile.

JDtheDiva

May 27, 2015

An easy and quick process. Wonderful team to work with! Thank you for everything! Special appreciation to V and E for all of your help and making what is usually an unpleasant and long process enjoyable and fast!

Satisfied Customer

May 23, 2015

Friendly staff, no hassle. Told our dealer what we were looking for and he found the right vehicle for us in the price range we were looking for. Would definitely recommend to anyone looking to purchase a new vehicle. Save time and make this your first stop when car shopping. Ask for Ray.

Nick1912

May 22, 2015

I came in hoping to find a used f-150 left in a 2012 Silverado with only 14,000. Ray was extremely helpful and knowledgable. The dealership was willing and able to work with my budget and we were able to settle on a great price.

Mary

May 20, 2015

I was very surprised to receive a call from Bob at Reed Lallier concerning my visit. I had to take my car back and he helped me with a loaner car for the 4 days that the dealership had my car. I was very happy with the service and help I received.

Jimmie

May 18, 2015

Very positive experience, could not have asked for a better sales person than Allison, and with John Quinn. would highly recommend this dealership

chevy41

May 18, 2015

It is always a pleasure and joy doing business with Reed Lallier Chevrolet. I have been a satisfied customer since 1999. I love my Chevrolets

glenney32

May 18, 2015

Ray was professional and did not push me into buying a vehicle. He was very willing to work with me on what i was looking for.

Floresja614

May 17, 2015

Ray was more than amazing! Thank you so much for my car, and your wonderful service!

James

May 16, 2015

I arrived earlier than my appointment. The technician greeted me very politely and professionally, not as if I was a number only.

Margie

May 16, 2015

Quik service and friendly staff. Recall problem was taken care of, and we were in and out within an hour.

Angela

May 14, 2015

I would have given 5 stars and a 10 except for I did not receive a call telling me that your service department would be keeping my car overnight. I called once at 4pm to see if it was ready and was told that he would check on the status and give me a call back. I did not get that call so I called again at 10 til 6 and was told that the person I had been dealing with had left for the day and that my car would not be ready until the next morning. Thankfully I had the day off the next day and only had to find a way to get my kid to school. I would recommend better communication to your customers form your service department.

cauldertransportation

May 14, 2015

It was so nice to have a super guy like Ray to work with. We hate going to dealerships because of pushy salesmen. Ray was not like that. He took his time and was so very nice and we had a great experience buying this truck and we absolutely love it. Thanks so much for your help we will definitely send anyone we know to you who is looking to purchase a vehicle.

Ronald

May 13, 2015

Bruce was my service advisor and like Allison in sales he is on top of everything and keeps you posted on the progress. Will definitely be back and to deal only with them. I know from experience that the turnover in the industry is high but I hope they stay with Reed Lallier, they are a TRUE ASSET!!!!!

Carla

May 12, 2015

Very professional staff and I never felt we were being taken advantage of during the purchasing process. Allison was amazing and super helpful. Overall, positive experience

Bruce

May 11, 2015

Quick and easy. Mr. Paris was very knowledgeable and worked hard to please us. All in all, everyone was great and I would rate them a ten. This is my second purchase from Reed Lallier and I would definitely recommend this dealership.

Patricia

May 10, 2015

I arrived 10 minutes prior to my 2:30 appointment I waited about 5 minutes after being there. I was asked by a representative if I could be helped and I told him I had an appointment and he pulled my paperwork and took my car in for service.

John

May 9, 2015

I would recommend Randy and Davis to anyone. The issue I had was Teddy Trainor. When I came to the store David was the one to approach me. Teddy tried to take over and take the sale from David. I felt he was unprofessional and rude. He was my salesman at Honda and after my experience with him there, I refused to work with him. I would appreciate if he wouldn't talk about his Chrons. The other staff are amazing and I just brought my mother in law to buy her car there. I was hoping because I brought business to your company that you would have supported a local non profit more. I am thankful for $250 toward it don't get me wrong but I was hoping for a larger donation since it affects local wounded warriors in the USASOC community.

Miguel

May 9, 2015

The guy that sold us the car was Ray Johnson he was very nice and very helpful. I will definitely refer friends and family to go to Reed Lallier. They have great customer service.

Richard

May 9, 2015

Although it took perseverance and several visits, you finally were able to locate the second remote for our vehicle. We received great service from Ms. Loria and love our car.

Miranda

May 8, 2015

The service was great. I take both my trucks there. I was in a crunch and left another dealership very disappointed and you guys fit me in and I am grateful. Thanks!

Michael

May 5, 2015

I showed up early in the am before a road trip in the afternoon and was seen promptly. Much appreciated.

Ted

May 5, 2015

Great friendly staff! They worked really hard for my business and made me feel important. I will go back and purchase again. I give them 5 stars. Thanks Ray.

Lucio11

May 2, 2015

I went in looking to buy a car Mr.Ray Johnson approached us. He was very nice and friendly perfect service. Thank you very much.

trixie

May 1, 2015

Our experience with Reed-Lallier was good. The salesman Ray Johnson who helped us was also good. Even though the truck we bought was a Ford and hadn't been on the lot but a few days Ray was able to help us. Thank You,Ray JohnsonThe only thing we didn't like was the finance person Ward kept calling about the which warrenty we wanted. My husband Ray had decided he didn't want eight of the three. He had told Ward he didn't want one. But he really presistant.

Jonathan

Apr 30, 2015

I typically buy a new car almost every two years and Reed-Lallier is by far one of the best dealerships I have ever dealt with.

Donna

Apr 29, 2015

Waiting area was much improved over last time. Waiting Area was super clean. Waiting area has great TV. Good food and Coffee.

Otis

Apr 29, 2015

Friendly, efficient and caring service. Thank You! I bought my car from you in January 2009; it was new and I intend to take excellent care of it. I love when a dealer cares for your older vehicle like it was a new car. This makes you want to purchase from the same dealer whenever you decide to purchase a new car again.

J & V Chance

Apr 27, 2015

We purchased a new 2015 Camaro this past Saturday.. We were helped by Ray Johnson. As soon as we pulled up to the dealership, Ray can out and stood in the rain with us while we looked at cars. He did not skip a beat with trying to help us with our decision and answering all our questions. No pressure, that was the plus for us. This was our first purchase with Reed-Lallier and it will not be our last. Our overall experience was awesome. A special thank you to Jake & Ash and the manager on duty that day. Thanks to all that made our purchase pleasant. John & Vivian Chance

kendricky

Apr 27, 2015

I went in to buy a part for a 2002 truck and came out with a 2012 car. Mr. Ray Johnson did a good job with getting me financed. I didn't feel any pressure. I would refer my family and friends to Reed Lallier.

Connie

Apr 26, 2015

Our experience at Reed-Lallier Chevrolet was awesome! Everyone we dealt with were friendly, knowledgeable, and helpful. I would definitely recommend you to all my friends!

Melody

Apr 25, 2015

Friendly, go out of their way to accommodate you, and do all the extras to make sure you are completely satisfied. TY Mr. Ballinger.

Christopher

Apr 24, 2015

My wife and I appreciate the service JT and Ward provided during the sale of our new vehicle. Straight forward no haggling; so far we are pleased with the purchase. Only issue is, I asked for the cost of fog lights to be installed however, the service dept said that's not possible for the 2015 Surburban? The Chevrolet web site says it is???

Linda

Apr 23, 2015

We in the passed have been very loyal to the Toyota/Tundrahowever after driving and seeing the silverado it actuallychanged our opinion and are very happy with our new purchaseAnd joining the Chevrolet family now

Lucas

Apr 23, 2015

Brought car in for regular maintenance and two recalls. Car was ready for pick-up the next day. Service personnel were very professional and timely.

Windell

Apr 23, 2015

Will is an excellent customer svc rep. He is very professional and makes me, as a customer, feel appreciated and welcomed.

Carlos

Apr 21, 2015

The reviews to the previous questions were on reference to our second salesman named Carlos Blizzard. He was great however we had came into the dealership a few days before and had a bad experience with a salesman named Randy. He would not provide me with the trade in value for my vehicles and was very persistent in getting only our credit scores. we have bought several times from this dealership and have never been treated in that manner. The only reason we ended up purchasing was because we demanded another salesperson and we were very happy with Carlos. I am writing this to inform you that had it not been for Carlos treating us well we would have bought elsewhere. Randy was even heard making the comment " how did you get them done"...referring to the negative equity associated with our trade. Me and my husband have good credit and the way Randy acted was as if the deal was impossible and he needed to know our credit score to determine if it was worth his time.

Chad

Apr 21, 2015

It was painless. Came in got the info I wanted without being pushed and came in the next day and got the car at the price I was happy with.

Durwin

Apr 20, 2015

I have never been in and out of a dealership so quick...especially on a Sunday...everything worked out great with my busy work schedule

Brandon123

Apr 20, 2015

Just purchased a new Chevy Colorado. I was helped by David Johnson and Ray Johnson. They were both extremely knowledgeable about the vehicle that i wanted, and were eager to address any of my concerns. They treated me like i was top priority, and made me feel right at home.

Helen

Apr 19, 2015

As always excellent service department.They always check to see if you need anything while you are waiting .They are always helpful .

Shanna

Apr 18, 2015

We had an outstanding experience from the first internet interaction to final purchase at the dealership. We are very happy with our purchase and experience.

Michael

Apr 16, 2015

Great job on getting all 3 recalls taken care of in one day and for the rental truck while you were doing the work

Guybo

Apr 15, 2015

It was a pleasure doing business with Reed Lallier and the overall experience was excellent. The personel we dealt with was very courteous, informative, friendly and helpful. A special thanks to our salesman Ray Johnson who was patient with us and made us very comfortable in purchasing our new car. Thank You!

Gregory

Apr 14, 2015

I felt like the personnel working in the service department were genuinely concerned with assisting me with my car care needs.

Ryan123456789

Apr 13, 2015

Great help from Ray J and the rest of the crew. Very helpful and understanding of our pickiness worked with us every way they could.

1danjou2

Apr 12, 2015

My experience was excellent. My agent, Mr. Ray Johnson did an excellent job and i would highly recommend him to anyone i know that is interested in purchasing a car.

Kas67per

Apr 12, 2015

I had the pleasure of shopping with Reed-Lallier Chevrolet in Fayetteville, North Carolina on 3-28-15 after seeing the Laguna Blue Z51 Corvette Coupe on their website. I called and spoke to V" and he invited me down on Saturday to look at the car. The entire dealership is so friendly and caring, from the breakfast items at the lounge and constantly asking you if you have been taken care of. V took the car from the showroom and we went for a ride. The car handled great and just what I wanted 8 speed transmission, Z51. The car was ordered as I would have done, no waste of money on items not really needed. Anyway we closed the deal, have received numerous calls and e-mails from V and General Manager following up on the sale of the car. Many thanks, Wayne

morgan, donna811

Apr 12, 2015

This was the most wonderful experience I have ever had when purchasing a car. Everyone was do friendly especially "v" who was my sales person. He was great. Very helpful . I really enjoyed it. Thanks to all.

tjohnson515

Apr 12, 2015

My family and I spent this past Saturday with Benny Paris looking for a new car. He made sure that we got what we wanted for the right price!! Great job! Would definitely recommend to any one!!

Thomas

Apr 10, 2015

The team in service are great. Smiles and genuinely happy to see me. Fast service and beautiful environment. Thanks to all. Mike has an awesome family there.

Linda

Apr 9, 2015

I went there for my first scheduled maintenance on my new Malibu and they truly do go above and beyond in providing excellent service, even after the sale...and their friendliness is genuine! Thanks again V, and to the service department!!

Prenston

Apr 9, 2015

Everyone from the first person that I had contact with to the last person were all very friendly and helpful. They also took less time than what they stated and the wait was comfortable.Great Job!

Jamie

Apr 8, 2015

Had a good experience with the personnel at the dealership. They were attentive, knowledgeable and polite. I am enjoying my new vehicle.

LTZ2015

Apr 8, 2015

My car buying experience was very easy with no hassle. The employees made you feel at home like you were amongst old friends; they showed the utmost genuineness and cordiality.

David

Apr 6, 2015

My appointment was for an oil change and tire rotation. The service was great - I was finished in about 45 minutes. Very professional!

Land Shark

Apr 3, 2015

I purchased two vehicles. A 2015 Malibu for my wife, and I ordered a 2015 Colorado with all the "goodies" on it that I wanted, that aren't normally installed on vehicles intended for off the lot purchase. My salesmen Randy Lineberry & "V" Vatsal Naik went above and beyond to make sure everything went as smooth as possible. They make buying a new vehicle one of the easiest things you can do. They take all of the leg work out of it. I showed "V" what I wanted on my new truck and he made sure the order was placed accurately and on time. It arrived about ten weeks later. They jumped on it and finished installing the rest of the options that were not installed at the factory. Randy took me on a tour of the dealership and I actually got to see some the option items being installed on my new Colorado. Phillip did and outstanding job on installing those options. The guys over in the detail shop put a "showroom" shine on it as well. Once all the paper work was finished on each vehicle, Bob Lanford walked us thru the delivery process and explained all the ins and outs of the On Star system and how to properly get that up and running. If you're looking for a new or used vehicle, Reed Lallier is the place to go. They back up new vehicles with outstanding service after the sale. Thanks again to everyone we dealt with. Mike, (Lallier) you have a great group of people working for you. The key to a good business is to surround yourself with the best people you can find and you have.

Phenicia

Apr 2, 2015

I came in for a tire check because I couldn't get my light to go off. I ended up getting an oil change and inspection and the wait was not long. This was by far one of the best trips made to a dealership without an appointment.

Franklin

Apr 1, 2015

We bought two new 2015 vehicles. A Malibu for my wife, and I placed an order for a new 2015 Colorado. I ordered several items not normally installed on standard assembly line trucks. It arrived about 10 weeks later. It's the nicest truck I've ever owned. My salesman, Randy Lineberry & Vatsal Naik were both very helpful. Vatsal actually placed the order for me and followed up with order status reports as the truck made it's way thru the assembly process all the way until in arrived at the dealership. That was very educational as it made it's way here. Randy handled the completed sales process without a hitch. Everyone was very nice each time I made a visit to the dealership. I look forward to dealing with them again soon.

Wayne

Apr 1, 2015

V my salesman Jake in Finance and Emanuel in management were very knowledgeable, friendly and helpful, all represent your company well, thank you Wayne

jimlandersonjr

Apr 1, 2015

I want to thank Reed-Lallier Chevrolet for being very professional and considerate of my time. A special thanks to Jacob Evans for being professional and considerate throughout the process!

werlizle

Mar 30, 2015

I want to thank you again Ray for helping me with my second vehicle from start to finish. I appreciate everything you did today. Groovy

Donald

Mar 29, 2015

Randy Lineberry and John Quinn made my purchases painless and pleasant. Randy has gone above and beyond as a salesman.

Richard

Mar 29, 2015

Will Haig has always gone above and beyond the call of duty when servicing my vehicle. It is a pleasure to come to Reed Lallier.

Brandon

Mar 28, 2015

Knowledgeable staff and extremely quick service this time around. What a huge improvement from my last visit a few years ago.

Randy

Mar 26, 2015

The experience I had with Reed-Lallier Chevrolet auto body repair shop has been nothing short of perfect, they have kept me informed of any changes in the work being done and the exact day my vehicle would be ready for pick-up and the work looks exactly like the original paint the vehicle came with. D. J and the staff are all excellent at what they do and I commend them for it. Than you again!

James

Mar 24, 2015

Arrived prior to scheduled appt time. Came in for oil change, lube and tire rotation. Had alignment done because of uneven tire wear. All work completed quickly, out in approx. 55 minutes. Also had a noise checked out, rep gave suggested way to fix. Took care of it at home. All staff very professional and everything taken care quickly.

Wilma

Mar 23, 2015

Everyone we came in contact with was very nice. Mario did an excellent job in helping us to get the car we wanted at a price we could afford.

Jackie

Mar 23, 2015

John Quinn and V Naik made this a great experience! We are definitely enjoying our brand new Corvette Z06 Thank you guys for fantastic customer service!

toml

Mar 23, 2015

My sales associate, V, was the best I've ever experienced in over 40 years. He was very attentive, and always made himself available to me both before and since I purchased my vehicle. Quite frankly, he worked so hard for me that he was one of the main reason I purchased my vehicle at Reed-Lallier. I will definitely recommend him to anyone looking for a new car. Still, 4 months later, I can call him with questions and he is always courteous and helpful. V WAS THE BEST SALES ASSOCIATE I HAVE EVER DEALT WITH. I also got the most reasonable trade offer on the vehicle I owned from Tony, the Used Car Manager. lastly, I have known John Quinn a long time and always seek him out because he is so nice and fair to deal with. I was super impressed with the entire team and will return whenever I'm in the market again. It really was an enjoyable experience.

Edwin

Mar 20, 2015

Service advisor Catherine Robinson is the best in the business. She is friendly, courteous, and knowledgeable. Others could learn from her.

whitleyra

Mar 20, 2015

My experience with Reed-Lallier Chevrolet was outstanding and the individuals that help me were great. Everything when very well; my wait time was unbelieving. If you are looking for a car dealer who cares about it's customers then Reed-Lallier Chevrolet is the place to go.

Leon

Mar 14, 2015

Initially just wanted to browse and weigh my options, but I then saw a vehicle that sparked my interest. Mr. Ray worked extremely hard to ensure I was completely satisfied with my potential purchase. He showed tremendous dedication and i thank him for it.

les

Mar 8, 2015

overall experience was great had a hard time trying to get the price that i wanted but you guys workd with me to get the right price customer service was friendly greeting

Familia Ogas

Mar 6, 2015

Ray's enthusiasm and willingness to work with us secured the sale at this dealership.We honestly had great options at surrounding dealerships, but Ray's hard work and communication was instrumental in our Silverado purchase at Reed-Lallier Chevrolet.

jlhap

Mar 6, 2015

In over 50 years of buying and owning cars this has been one of my better experiences. This is my second new car purchase from this dealership. Ray Johnson did an outstanding job ( in the rain I might add ) of salesmanship. He helped me find the vehicle I was searching for and worked with me to get a deal that would fit my budget. I would highly recommend Ray and Reed Lallier to friends and family who might be looking to purchase a new or used vehicle. Thanks Ray and the other members of the sales team.

Wolfeman738

Mar 5, 2015

My second time buying a vehicle form Reed-Lallier. Both times were above the normal car buying.The first sport car was a great car. The second is new, but so far more above what I expected. The management and sale personnel have been the best for each of my cars. The service has always been more than I expected. I would recommend the friendly dealership to anyone. I will continue too keep in touch with the friendly employees that take good care of my car. Thanks

woodell

Mar 5, 2015

The team at Reed Lallier are very professional. They went all out to make my deal very acceptable. My salesman was very professional. He made me as comfortable as I would ever expect through out the entire transaction, Thanks Reed Lallier

frank761

Feb 28, 2015

Thanks, It was a pleasure to have Allison Manceaux as my Sales representative. Her knowledge of the process and vehicle was above expectation and very much appreciated. I have never had a sales person take so much time to satisfy their customers wishes as Allison. Because the vehicle I was looking for was not on their lot Allison and Reed-Lallier went out of their way to find it and have it brought in. Thanks again Allison for a pleasant car buying experience.

Kevinp

Feb 28, 2015

Great dealership, they worked all day to get me a great deal and I'm really enjoying the ride I got. Many thanks! My 2011 lt Chevy Malibu is just right.

Tracyw

Feb 28, 2015

Ray Johnson was an exceptional dealer. He handled our every need for purchasing our new truck. We are very pleased with his service. We will recommend him to anyone who wants to purchase a vehicle.

stu040288

Feb 26, 2015

It took the dealership almost 5 hours from test drive to being able to leave with the vehicle. with all this nasty weather we have had i haven't worked a lot in the past 2 weeks so i haven't been able to get my pay stub or w-2 to them. well just about every day ray hounded me about this and doesn't seem to understand that when i don't have something, that i don't have it and when i do get it, you will have it. finally David from finance called me and said he could send someone to me to sign the rest of the paperwork. that was the best part of this whole experience. this dealership (mostly Ray Johnson) shouldn't be recommended or even visited. Ray Johnson needs to understand that people have jobs and lives and not everything revolves around him or his commission!

thecaptain

Feb 24, 2015

After having a two very poor, beyond abhorrent experiences with Leman's Chevy city of Bloomington, Illinois, I was very dismayed with Chevrolet and not planning on ever purchasing another Chevy again. Fortunately for me, despite hesitation, I decided to contact Reed Lallier Chevrolet about an automobile advertised on autotrader. I was immediately contacted by a member of Reed Lallier staff about my inquiry. A gentleman by the name of Vatsal Naik, "V" for short, called me and was surprisingly accommodating to my many questions about the corvette z06 which I was inquiring and was very knowledgeable of his inventory. I felt He diligently listened to my concerns and criteria for trade in options, and was eager to help with all my points of interest. After relaying my concerns and requirements in a timely manner with Ward in financing, Vatsal called back and we were able to reach an fair and favorable agreement on trade in terms and purchase. I experienced NO hassle, undo stress, or false promises during my entire dealings with Reed Lallier Chevrolet, in vast contrast to my several poor experiences with Lemans Chevy city. V and his staff at reed lallier were exceptionally accommodating , especially when considering my proximity four states away in Florida. Pickup and purchase was a breeze; Ward in financing was thorough yet expedient, which was well appreciated considering my travel time restraints. From first contact, throughout negotiation, and even my correspondence after purchase have been 100 percent professional and I truly feel like I have been treated as a genuinely appreciated customer, which will definitely be remembered when it comes time for my next purchase or recommendations to friends.Exemplary service from V and his staff.

patsking17

Feb 22, 2015

My salesman Brian LaFountain was awesome. Friendly, helpful, and knowledgeable about the trucks that we looked at. I observed the sales manager as Brian told him for the 4th time what I was willing to pay for the vehicle. I saw the gentleman roll his eyes, giggle, and make a snide comment. Ultimately, we agreed on a price. When I went back to finance, I believe his nave was David, I was continuously pressed to purchase additional warranties and protections for my truck. I told him "no" the first time he went over it and he continued to ask me several more times throughout the paperwork process. Brain will be the main reason that I recommend this dealership for purchasing a new Chevy. The facilities are clean and very nice.

dylwil46

Feb 21, 2015

I had a great experience at Reed Lallier and with the service department, Kevin in particular. He was straight forward with me and showed actual interest in me getting the truck that I wanted. He worked with me and made it an outstanding place to purchase a truck and personally sold me on my Silverado. I Would definitely recommend this dealership to others. Great all around environment and experience.

tricia

Feb 21, 2015

It was a pleasure doing business at Reed Lallier the customer service was great and my salesperson Ray Johnson greeted us with a smile, he had friendly attitude. I would recommend Reed Lallier to my family and friends

Brudyk

Feb 17, 2015

Ray was very professional and a pleasure to deal with. I highly recommend both the dealership as well as ray as a sales rep. Thanks again

chadmairena

Feb 14, 2015

Buying my 2013 Chevy was a fast and great experience. Ray Johnson worked with me in every way and made sure I was comfortable. Great sales man.

vanmeterj1

Feb 14, 2015

My wife and I bought a Camaro from ray and went back to trade it in on a family truck, 2500HD. Ray worked hard to make us a great deal and in a timely manner. We will certainly be going back to see Ray with our vehicle needs first.

AlainaP

Feb 13, 2015

My salesman, V, was an absolute joy and made my experience extraordinary! Even now he is always willing to go out of his way to help! Love him!

Dclay

Feb 11, 2015

Sales rep Mr. Ray Johnson helped me get my truck payments fit my budget..I am going to recommend this dealership to friends. Thanks again for all the help!!!!

valeriemiller

Feb 9, 2015

thanks ray for everything! our experience was easy and comfortable. you went above and beyond what i expected any "car salesman" would do. i will recommend you and your team there to anyone and everyone who asks. thanks again!!!

serpico5

Feb 8, 2015

V and John could not have been any better to work with. They looked after me, and had all the ansers. V is like my personal concierge. Best car experience in 35 years.

Sue

Feb 8, 2015

Dealing with Ray has been a great experience & I would recommend him & Reed-Lallier to anyone. Thanks for all your help & answering all my questions. Thanks again, Sue

Brwhite356

Feb 7, 2015

Vestal Naik made our hard to find selection a pleasant experience. He took his time, as requested to find what we wanted at a decent price. The only thing that could have been better would have been getting it for free. Feel free to make that happen at any time Reed-Lallier!

lu1255

Feb 5, 2015

Amazed because of the frendlieness and the knowledge Ray Johnson had of the vehicles I was looking at. Being a woman he is great at explaining everthing I needed to know even tho I asked the same question at least twice. I will tell all my friends about Reed-Lallier and the great sevice you get to enclude the Starbucks coffee. Thank you for the wonderful experiance of buying my new SUV. Lucy Addesso

zwood84

Feb 3, 2015

Went in not expecting much, only because it is a dealership in Fayetteville, NC. Was extremely surprised at how well they treated their customers, have Starbucks coffee and hot chocolate for you while you wait, which is awesome because of the cold weather. They worked extremely well with me on my trade in, giving me much more than what it is worth. Salesman worked really well at showing me what I wanted and what was in the price range I was looking for. There is a reason they are rated as the number one dealership in North Carolina, and they work to prove that to be true.

Ydolem

Feb 2, 2015

The reason why I say happy is because I've been looking for the same vehicle for two years or more and Ray Johnson got me into it with no hassle he was understanding and down to earth..and for that I thank him..

macklinm

Jan 28, 2015

My car purchase was a great experience and my salesman was very knowledgeable and helpful. Thanks Ray Johnson for the professional service and helping me choose the perfect vehicle.

Shirley Farrell Haun

Jan 28, 2015

I was very surprised when we entered the dealership on Sunday Jan 25, 2015, and found that it was open. We:" just wanted to look", as the weather was beautiful. Well we meet this wonderful man name Ray a sales person, who helped us explore our needs and likes for transportation. He was very friendly, as was his team mates. It has been awhile since, we have traded vehicles, truthfully we were very apprehensive, as the last couple of trades left "a bad taste in our mouth." Ray took us through the process step by step, helped us get a good price, which we were very happy about, do to our fixed income. He reassured us, "if there was anything, he could do to please call." I am very happy, Wayne is very happy. After all he is now once again driving a handsome pick up truck. I kinda think "It is sexy" Thank You Ray Johnson !!!!

james123

Jan 27, 2015

Ray Bob Emanuel were very good to work with, they are the best at getting something done. Will be back again. Than you for your hard work.

prenston

Jan 19, 2015

I just happened to meet the salesman by chance off of the lot and he invited me to visit him there at the dealership. The whole experience from the time that I got out of my car at the dealership to the time that I purchased the car was very comforting. The experience was much better than I expected and I would not hesitate to go back there. Everyone that I interacted with was very kind and professional.

Prenston Sr.

Jan 5, 2015

I purchased a new car for my wife at a different dealer about six months ago and it was NOT a good experience so, I was hesitant to buy a car for myself. I just happened to meet the salesman by chance off of the lot and he invited me to visit him there at the dealership. The whole experience from the time that I got out of my car at the dealership to the time that I purchase the car was comforting. The experience was much better than I expected and I would not hesitate to go back there. Everyone that I interacted with was very kind and professional.

VictoriaLrod

Dec 31, 2014

I came to Reed-Lallier to find a great priced car after a recent accident. Ray Johnson helped me immediately as I walked through the door. Ray had a great knowledge of all of the vehicles he was showing me and took his time in making sure I got exactly what I wanted. The entire staff was very friendly ad helpful. I would recommend Ray Johnson and Reed-Lallier any day.

aghoward1983

Dec 27, 2014

Working with Mr. Johnson has been a pleasure. His patience and understanding was greatly appreciated! Couldnt be more happier with the whole buying experience! I will definitely recommend more customers to him.

kmcghee8850

Dec 16, 2014

I was looking for a new truck to haul my chickens and feed around. I found the truck I was looking for in a matter of minutes with the help of Ray Johnson. He was just the kind of dealer I needed. No high pressure, never appeared to be irritated by going back and forth on prices. He seemed to be understanding and compassionate towards my needs. I felt good at the end of the purchase because I felt I did something good. I feel Mr. Johnson did a great job, Thanks , Mr. Johnson!

Denise1234

Dec 10, 2014

Our vehicle was totaled and we needed a replacement fast. We figured we were going to have to compromise greatly with what we wanted in order to get something ASAP. But Ray Johnson worked his fingers to the bone to get us EXACTLY what we'd been daydreaming about - leather, AWD, V6, etc. And he did it all within 24 hours. Reed-Lallier is open and honest about price breakdowns. Everything cost what we expected - no surprises. I felt confident in the fact that Ray was taking care of me as if I was a daughter of his own. I recommend Reed-Lallier Chevrolet, hands down.

gekelly

Dec 9, 2014

The service from sales person to upper management was outstanding. This was the best experience buying this car that I ever had. I purchased many vehicles over the years. I like to thank sales man Ray Johnson for all his help.

mcnairk

Dec 5, 2014

The service was great, just as Tony the Tiger would say, "They're Great!" Thank you was a job well done. All my expectations were met above reproach. The final thing, I was reconnected with a former Soldier whom I have had the privilege of serving with for some years in the same unit at Fort Bragg, NC. It has been almost 10 years since I seen that Soldier. Keep up the good work, it is a place where good people meet.

treverbelden

Dec 5, 2014

Had some complication with getting my car repaired. Once upper management found out they were more then understanding and accommodating to fix the complications. Very professional people and made my experience better. I would say they run a great dealership and if their ever is a complication management does an excellent job to work with the customer so that you leave satisfied and happy.

fultz7890

Dec 2, 2014

Ray Johnson help me to buy a new Silverado truck the experience was so great. Thank you Ray for your help and professionalism. Thanks again to the staff at Reed-Lallier Chevrolet

bill.bowman.142

Nov 30, 2014

From start to finish my R-L buying experience of one of their Certified Used Cars was excellent. Brian Lafountain was knowledgeable, professional....the best.

kenny.mcdougald

Nov 30, 2014

I want you to pay very close to the title of this review because it sums up exactly how I feel about what happened. I received a message from Allison (sales consultant) on Black Friday about a credit inquiry I had submitted the night before. I set a time to come talk to her and told her what I was looking for and we test drove a 2015 Malibu. I liked the car and the price was good, but I am a "bells and whistles" kind of guy. When I told her this she showed me a certified pre-owned 2014 Malibu 2LT that had EVERYTHING I wanted. She had finance come up with some numbers and presented them to me. The whole process took about 1 1/2 hours. When I told her that I wanted to go home and talk with the "money lady" and sleep on it, she said sure and gave me her schedule for the next day. That was a first for me. I am accustomed to sales consultants pressuring me into things without giving me an opportunity to research on my own.The next day I came back and really started looking over the car and they took some more money off for little incidentals I found and then the dreaded finance stage took place. I hate the finance stage but I will say that Emanuel was the man and got me a great rate that I could live with. All in all I ended up with a GREAT car at a GREAT price with NO hassle involved. I will be sending everyone I know that needs a new or used vehicle up there because of the great service I received. To Allison and Emanuel.....THANK YOU. You are definitely at the top of your game and I appreciate everything you did for me to get me in the car I wanted!!

sweatww

Nov 30, 2014

After going there three times that week Ray Johnson found me the right car 2014 Maliu 2ltz I didn't think I could get this model but he went out of his way to make it happen he really cares about his customers I will send others to see him A number 1 salesperson thanks for your time and help Mr. Ray.

JSBenton

Nov 17, 2014

I wanted to say a very big Thank You to Brain LaFountain for making my trade in an easy, painless, non pressured transaction. From the time he met me at the door and helped me pick out the vehicle I was looking for he was excellent to deal with. My wife and I have purchased and traded many vehicles here in Fayetteville during over 20 years spent here while I served at Ft Bragg and this was the best experience we have had trading and purchasing a vehicle. I traded in a 2012 Jeep Liberty and bought a 2004 Jeep Wrangler which I love. I will definitely recommend Reed Lallier Chevrolet and especially Brian. We also had auto body repair done a few months back at Reed Lallier and the team there was excellent as well. Thank You!!!!

djones1991

Nov 15, 2014

Ray was fantastic to work with and very helpful in looking for and finding a vehicle that fit what I was looking for and met everything that I needed. Overall it was very nice to have someone like that to work with as I am new to the area.

dpbruner

Nov 15, 2014

Awesome customer service by salesman Ray Johnson. Very friendly and went out of his way to make sure we walked away in a vehicle. Glad we stopped by!

Guff5

Nov 15, 2014

I worked with Ray Johnson today, after having a pleasant experience on my last vehicle purchase. I purchased a Silverado about 9 months ago from Ray, and the truck has been great, but I decided to spring for four wheel drive with the winter coming and an impending move north. I gave him a call about 15 minutes before we arrived, and he had the keys ready for the truck I was interested in when I arrived. Ray fought for me on trade in value and ran me through all the features of the truck. While I was completing the paperwork for my purchase, I had Ray show a buddy around a Malibu. He fell in love with the car and got the stellar service I knew Ray and the rest of the team at Reed-Lallier would provide. We both left in exactly the vehicles we came in looking at and nobody badgered us to purchase anything we weren't interested in. The team made sure we knew all of our options and the various services they could provide, but, unlike most of their competitors in Fayetteville, allowed us to continue our purchases without any shady dealership tricks or excessive time wasted on add-ons we declined. Call and ask for Ray, and he'll do whatever he needs to do to ensure you understand all the features of your vehicle and leave in the car, truck or SUV you're interested in.

angelar123

Nov 14, 2014

Everyone is always friendly and try everything they can to help. This is the third car I have bought from this dealership. I will definitely send my friends and family.

bstone92

Nov 13, 2014

Everyone was extremely friendly from the moment I arrived. After the original vehicle I had been interested in was not available, Brian helped me find another one exactly like I wanted! Everyone else I worked with were awesome as well!

a82997sa

Nov 12, 2014

I just got my 2014 Silverado from Ray Johnson at Reed-Lallier. They worked with me and met all the needs I had. Ray is a great salesman that cares about the customer and there best intrest.

alyssapait

Nov 3, 2014

I have purchased vehicles for over thirty years and have never had such a pleasant experience as I had at Reed Lallier Chevy. All the staff was great, and very professional. I was not pressured and have been emailed, texted, and phoned sense my purchase to make sure I am happy with my purchase. Allison was friendly, professional, and kind to a fault. She was very knowledgeable of the Tahoe I purchased and gave me her cell number in case I had any questions (there are a lot of buttons). Bob was professional and funny which puts you at ease. David explained all my options with ease and no pressure. Will was courteous and I look forward to working with him in servicing my Tahoe. Beth is great and very friendly. Over all I give Reed Lallier two thumbs up.Thanks! Jeff Pait

Bspence

Nov 2, 2014

I would like to commend Allie Manceaux for her help with my new car!! She is professional, friendly, and knowledgeable of the car. She went above and beyond in helping me. I would like to also commend V Naik, who also provided me with great help and customer service. The list is too long to mention everyone at Reed- Lallier who assisted me with my new car purchase. Mike Lallier has a top of the line dealership!!! From the moment I first walked into the dealership until I had completed the purchase of my car EVERYONE went above and beyond to provide great customer service. I HIGHLY recommend Reed- Lallier and look forward to working with this dealership as I enjoy my new car!!

badbillybb

Oct 26, 2014

I like reed-lallier . They go out of their way to make sure that your purchase is hassle free and that you are satisfied with the total experience . The salesmen are very knowledgeable and they literally work their butts off to make the sale and to get you the best price for your trade . I spent Sunday afternoon at the dealership with Ray Johnson trying to trade in a car that I wanted to get the best deal on for a new Silverado . He worked tirelessly to meet my price and to get the price of the new vehicle payment in the range where I wanted it to be . I must say that he succeeded marvelously and even with the extras that I added to the purchase , I am totally satisfied with my new vehicle . Now lets see if they keep me satisfied when I give them my punch list of things that need to be adjusted or detailed on the vehicle . Can't wait to get the coating and compounding done and the passenger seat repaired . Great job Ray .I will be going over my new truck with a fine tooth comb and getting back to you with my list .

RCTorka

Oct 24, 2014

I would like to thank Allison Manceaux and Bob Lanford for helping me purchase my new 2015 Corvette. Allison for her exceptional attitude and professional knowledge for a sales person. She help seal the deal. After Allison went beyond normal explaining every thing I needed to know and operate on this new. Thanks Bob for helping me explain where I can come to if there is problem with my new purchase. My follow up experience after the sale has been exceptional.. It is people like Allison and Bob that have people coming back to purchase additional new vehicle's from this Dealership .

parker 1

Oct 23, 2014

Very helpful and friendly staff. We were not going to purchase a car today but Ray found a car we were happy with and gave us a good deal.

qgr449

Oct 18, 2014

Allison Manceaux of Reed-Lallier provided excellent customer service upon my recent purchase. Her friendly personality and knowledge of the company made my visit a pleasant one!

steven1966

Oct 18, 2014

Ray made my truck buying experience easy. He was knowledgable and friendly. He made himself available on the phone and in person when I needed information about the vehicle. Great guy to work with!

Robert Church

Oct 9, 2014

Ray Johnson was Fantastic.....even when we changed our mind on a different truck after all the paper work was done.. he was smiling and said "All in a day's work" was just great...The dealership itself was great also, very clean and everyone was making sure everyone was being helped at all times..was just Fantastic...I would Highly recommend this Dealership and ask for RAY JOHNSON..Thank You, again Ray....

jennifer.c.warren

Oct 1, 2014

Very clean and friendly atmosphere with excellent customer service at the top of everyone's prioritues! When it's time to get another vehicle I will definately go see Reed Lallier

bobpoole

Sep 24, 2014

I had a great experience buying a used converison van from Reed-Lallier and Zan Evans. Zan was really on top of everything about this sale from the begining to the end. He was in touch with me daily until the deal was completed. He made sure that it was serviced and that some extra parts that I wanted had been installed. I really recommend Zan if you are looking for a new or used commercial vehicle. He will make sure that buying a vehicle is a pleasant experience.

surles11

Sep 22, 2014

Thanks for the awesome deal!! RAY JOHNSON is the man to go to. Amazing service he really helped me find a vehicle that was right for me! Will be seeing you soon!!! I give him a 10 out of 10 and would tell anyone who is looking to buy that RAY JOHNSON is the man to see.

clpaige

Sep 20, 2014

ray Johnson was great Previous experience with ray made it even easier to deal with . the finance group was helpful and great to talk to.

yountsMA

Sep 19, 2014

This was the first "new" car we have bought in 7 1/2 years after purchasing our Suburban new from Reed-Lallier. We were pleased with the service then, and were so glad we chose to check them out again. Ray Johnson was extremely helpful, easy to work with, and I would definitely buy from him again! He promised to have us out of there in 2 hours in time to pick up our kids from school and he delivered! I highly recommend you going to see him if you are even considering a new car. You won't feel pressured at all. He will just be extremely helpful in answering all of your questions and helping you make the best decision. We trusted him 100%! Also, big thumbs up to Bob Lanford, who gave us all the info we could ever need about purchasing our new car! He was also a pleasure to work with.

mandr

Sep 18, 2014

Thanks for the great deal!! Hope to come back when my wife needs a new vehicle. Ray didn't pressure me at all. The staff were friendly and the shop was clean.

kimberly.frazier.376

Sep 15, 2014

This is the first vehicle my mother and I have purchased from Reed-Lallier Chevrolet. Ray Johnson is the man to go to. He is very professional and his customer service is unsurpassed. I would recommend Mr. Ray to anyone looking for a vehicle in the future.

mrthad2015

Sep 5, 2014

I have purchased several new cars from this dealership. I keep coming back so that speaks for itself. From my first purchase until my latest, I can honestly say the purchases are getting easier and less time consuming. Everyone that assisted me in this latest purchase gets a thumbs up from me. I will not hesitate to send family or friends to this dealership knowing that they will get the same service and respect that I received.

h9474

Sep 1, 2014

This is the 6th Vevicle I have purchased from Reed Lallier, 2nd from Ray Johnson a very caring and friendly man, would strongly advise anyone wanting to purchase a vehicle to go see him first..Very Happy Returning Customer. The whole team at the dealership were awesome, (Thanks Bob)

mikeschevy1962

Aug 20, 2014

This is my second purchase from Ray Johnson at Reed-Lallier in the last two weeks. Personally I like dealing with Ray because he TRUELY cares about his customers. I will continue to purchase at Reed-Lallier Chevrolet.

Chief49

Aug 13, 2014

This is the 4th vehicle I have purchased from Reed-Lallier. Each buying experience has been pleasant, the staff courteous and the entire process seamless. Ray Johnson was extremely knowledgeable, congenial, courteous, and a pleasure to work with. Trade-in price was very fair, drive-away price very good. Would definitely recommend Ray to anyone wanting to purchase a vehicle from this dealership.

Debra Bradley

Aug 9, 2014

Ray Johnson did an excellent job as our sales person, great customer service, very friendly and he helped us get the deal we were looking for. I would recommend him to anyone looking to purchase a car from this dealership. Bradley

dennis423

Aug 9, 2014

This a a great dealer who makes sure the customer is treated Right and makes sure they will come back in the future. Love Them.

Maitland123

Aug 5, 2014

STOPPED BY AFTER WORK FOUND TRUCK I WANTED I WAS IN AND OUT NO PROBLEMS. GREAT PLACE TO DO BUSINESS LOOK FOWARD TO RETURNING IN THE FUTURE!

michaelsgmc

Aug 5, 2014

Found a Great truck at a Fair price. Salesperson (Ray Johnson) was very knowledgeable and was great to work with. Fair price given for my trade in. Will continue to purchase my vehicles at this dealership.

sapper0772

Aug 2, 2014

My Experience at Reed lallier Chevrolet of Fayetteville NC has been the Best. The sales and Service department in this establishment is way beyond excellence and extremely professional with a lot of hospitality. I have been ato many dealerships to purchase vehicles in the past; Reed lallier Chevrolet is the top dealership from my opinion and what I have seen. I was looking for a new vehicle and as soon as I walked into Reed lallier, Mr. Zan Evans my Sales Person, greeted me at the door, very polite and very respectful. Its hard to find great manners and a person whom cares for his career, From start to finish for buying my 2014 tahoe truck, Mr. Zan Evans always placed my needs first; he made me confortable and always kept me informed of the vehicle sale process. I was never left in the dark, nor was I blind-sided with hiding fees. I told Mr. Zan what I was looking for in a vehicle and what price range. He came back to me with many options and told me the pros and cons and I made the best choice by he expertise. My needs were met and to this day they still call me and do follow-ups to see if I am satisfy and if I am enjoying my new truck. I want to Thank and announce to Reed lallier Chevrolet that Mr. Zan Evans should be recognized for an outstanding job, due to him and Mr. Derrick Kendrick I will be coming back to Reed Lallier Chevrolet and I will tell everyone I know the need to buy from hereVery Respectfully JOHN NAGYMSG, USA

G Pyles

Jul 28, 2014

Ray Johnson answered all our questions and gave us a very pleasant experience. This was not the first time at this dealer but it was the first time we purchased here.This time made the difference.We would reccoend Reed-Lallier to anyone looking to make a purchase.There was no hastle and no long wait to process paper work. The last car we purchased some where else took over 4 hours.This was so nice and timely. Ray was very informational and helped us make the best choice .

angela1216

Jul 26, 2014

Mr. Ray Johnson is an excellent Sales Consultant. He is very knowledgeable, courteous, helpful, and understanding of the customers needs. Out of all the dealerships, and sales consultants I have dealt with Ray Johnson is the absolute best and Reed Lallier Chevrolet.

montashia.mc13

Jul 26, 2014

Ray was such a great help. He was very helpful and very respectful. I really enjoyed my visit while I was there. I will definitely recommend him to people.

Fishdip5

Jul 22, 2014

Zan, good hard working young salesman. Puts you before the price, and builds a relationship. No games and will listen to you and up front.

Hernandez3

Jul 21, 2014

Ray Johnson helped my family purchase a stunning Camaro. Ray was very friendly and patient. He is an outstanding sales rep making this transaction to be smooth and with no conflicts. My family and I would definitely recommend Ray and Reed-Lallier Chevrolet to anyone! Thanks Ray!

leojay78

Jul 14, 2014

I have to say that i dreaded going car shopping the day we walked into Reed-Lallier Chevrolet. We expected a hassle and for it to bring stress. We were greeted by Ray Johnson and he was super nice and willing to spend whatever time we needed to decide on the right car. He and his manager found us the perfect Chevy Tahoe and we left there smiling and extremely happy with our purchase. All aspects of the sale went wonderfully!!!! I would recommend Ray and Reed-Lallier EVERY time someone asks!!Thanks Ray and all!

Lopez97

Jul 13, 2014

Today we purchased our first Chevy camaro from Ray! It was a pleasure to work with you and we appreciate all of your help! Ray was very knowledgeable and made sure we were completely satisfied with every step during our car buying experience. Thanks again! We will definitely recommend your dealership.

ryncfl

Jul 12, 2014

My wife and I purchased a Z71 silverado from Ray today and the overall experience was amazing. Thank you Ray for helping us find the perfect truck.

Camaro51

Jul 10, 2014

Just bought a Camaro for my wife and the service at Reed-Lallier was superb to say the least. The service was above and beyond expectations. John Quinn and Ray Johnson put together a great deal and even delivered the car to our home 28 miles from the dealership. We couldn't have asked for better service and I might add, I've never had such good service anywhere else.

larry7

Jul 7, 2014

My experience with my sales representative was excellent. Ray was very helping, understanding, and hard working. The process of buying this vehicle was quick and non problematic. I would definitely purchase another vehicle from this sales representative. I am quite satisfied with the customer survive he provided.

leftoverdrut

Jul 3, 2014

I had an amazing experience at the dealership. They gave exactly what I asked ffor.all of the employees were willing to put in the extra time to make sure that I received everything that I wanted.

esbarnes1

Jul 1, 2014

This was a wonderful car buying experience. Ray, Terry, and Emanuel were such a pleasure to work with. Ray greeted us with a smile and exceeded all of our expectations regarding customer service and facilitating ease of purchase. This was a hassle free buying experience. They were friendly, knowledgeable, and completely dedicated to customer satisfaction. We love our new car and will definitely refer them to our friends and family. When it is time to purchase a new vehicle, Reed-Lallier is the place to go!!!

sasaunde

Jun 14, 2014

I had been in the market for a Tahoe for a few weeks and contacted this dealership by email regarding one that they had on the lot. Within an hour Ray Johnson had responded to my email and we then talked by phone. I came from out of town (hour and a half away) and was greeted by Ray who took me on a test drive and went out of his way to show me all of the car's features. He was very knowledgeable and was able to show me a few things that sales associates at other dealerships I had visited shrugged their shoulders at when I asked about them. He also went out of his way to explain all of the OnStar features, manufacturer warranty, and answered other questions without hesitation. Ray is an all-around standup guy and personable. I didn't feel pressured into the sale or any extras I wasnt interested in and he didnt try to up sale me a different car. Ray was able to work on the price for me to a point where I was comfortable and I ended up buying the car that night. Cory Coe was also very helpful and helped me print out a copy of my proof of insurance while I was waiting on the initial paperwork to be finalized. The whole process went very smooth and I also enjoyed working with Kendrick Davis in the financing department when finalizing all of the paperwork. Overall, I had a great experience and would recommend Ray Johnson and Reed-Lallier Chevrolet.

Amber0428

May 24, 2014

My Husband and I just got married last month, and we needed a safe affordable family car. We had been to 2 other dealerships already and although approved I did not like their terrible customer service and felt like the sales associates were not listening to us. Mr. Ray Johnson from the beginning listened to my husband and I, made us feel like we were a priority, and went above and beyond to ensure we had a pleasant car buying experience. The sales manager Mr. Emanuel Matthews was also amazing, ensuring we received the warranty I wanted and making us feel very welcomed and comfortable. We left Reed-Lallier Chevrolet happy, and confident in the purchase we made. I highly recommend this dealership! These two gentlemen are the best at what they do!xoxoThe Jackson Family

Tungsten

May 23, 2014

I was very well pleased with my car purchase. Ray did not pressure me into anything which was a blessing. Hats off to you Ray!

bangieb

Apr 29, 2014

I RECEIVED A COUPON FOR A $99.95 BRAKE JOB. I CALLED TO MAKE AN APPOINTMENT.WHEN THE SERVICE PERSON FOUND OUT I HAD A 2013 HYUNDAI ELANTRA HE SAID I COULD NOT USE THE COUPON, IT WAS FOR GM CARS ONLY. I TOLD HIM SINCE THIS WAS NOT PRINTED ON THE COUPON I WOULD LIKE THAT STATEMENT IN WRITING. HE SAID THE GENERAL MANAGER WOULD CALL ME. I TOLD HIM HE COULD JUST EMAIL ME THE STATEMENT IF HE LIKED. I NEEDED IT FOR MY COMPLAINT TO THE NC ATTORNEY GENERAL. THE NEXT MORNING I WAS RUDELY AWKENED BY A MAN CLAIMING TO BE THE GENERAL MANAGER AT 7:50 AM! NO APOLOGY FOR WAKING ME EITHER. HE ASKED ME WHAT MY QUESTION WAS? HE WAS TOLD TO CALL ME AND THAT WAS ALL. WHEN I EXPLAINED HE SAID IF HE COULD GET THE AC DELCO PARTS, THEY COULD DO MY BRAKES AND HE WOULD GET BACK WITH ME. IT IS NOW 8:30 PM AND NO ONE HAS CONTACTED ME. THE COUPON EXPIRES TOMORROW,APRIL 30, 2014. I DO NOT RECCOMEND REED-LALLIER TO PURCHASE OR SERVICE A CAR. THEY DO NOT APPEAR TO BE CONSUMER "FRIENDLY". THE SERVICE PERSON ASKED ME SUCH QUESTIONS AS: HOW MANY MILES ON YOUR CAR? (ABOUT 33,000) WHAT'S WRONG WITH YOUR BRAKES? (IF I KNEW THAT I COULD PROABLY FIX THEM MYSELF!) I TOLD HIM NOTHING THAT I WAS AWARE OF BUT JUST IN CASE THEY WERE GOING BAD,$99.95 WAS A GOOD PRICE! I GUESS THAT WAS THE WRONG ANSWER!

tewid7

Apr 29, 2014

Mr. Dwayne Patterson was very straighforward and honest with the vehicles. He was also very helpful with getting us the vehicle we came in to purchase. The exact vehicle was not available but he helped us get the accessories that we wanted put on a vehicle that was already in the lot. He sat down with us and tried to find other options online and he also took us around and showed us other vehicles that we might be interested in. All in all, we found the vehicle we wanted and were able to get the accessories we wanted ordered and installed by the dealership. The price was very reasonable and Mr. Patterson was able to get us the military discount which helped alot more.

69jimlyons

Apr 27, 2014

Mike Lallier helped out the Scouts, I told him I would return when I needed a vehicle. Ray Johnson was my sales consultant, he has a great attitude and gets things done. I liked the dealership and sales process so much I returned the next day to buy another car for a family member. I recommend this dealer.Jim

jmfla88

Apr 26, 2014

Today I had what I can only describe as the best car buying experience ever. I was looking for a vehicle to replace my gas guzzling Dodge truck and was helped by the most customer service oriented crew that anyone could wish for. My salesman was Ray Johnson who went the extra mile to make my car buying experience excellent and the manager Bobby Snipes offered me a fair price for my trade without having to haggle or feel cheated he just stepped up and made a fair offer right out of the gate to earn my business. Finance dept. Manager Emanuel Matthews was professional and a pleasure to work with he answered all my questions and didn't try to pressure me into buying anything I didn't need he found me the best rate that I qualified for. Overall I couldn't have asked for a better team to work with and I will recommend them to my friends for their automotive needs. BRAVO see you again. Thanks again Ray..... Jim.........

Morgie123

Apr 25, 2014

I stopped in to check if a car we had been looking at was still on the lot, Ray was friendly and even let me drive it to where my husband was working so he could test drive! Ray worked via texting and cell phone conversation to get the deal done, which takes patience. Everyone was great!

ravz66

Apr 25, 2014

I would like to day that my experience with Mr Ray Johnson was very pleasant. He helped me get into a new car and get a fair trad in value for my old card. Service was friendly and we where in and out in no time. Thank you

cammogrl87

Apr 23, 2014

The moment I stepped out of my car, an auto salesman by the name of Dwayne Patterson was already welcoming me to Reed-Lallier. Dwayne was very friendly and very willing to help me make my decision. I was there to test drive a 2014 Chevy Cruze I had previously seen on the website. Dwayne walked me through all the steps, made me feel valued as a customer and was very honest with me in terms of pricing, history of the car and the the next steps in purchasing the car. I went on a test drive and I fell in love with this car. it rode smoothly and I felt very comfortable driving it. I decided to purchase the car and Dwayne was able to help me get started on the process. Afterwards, I was able to meet with the Finance Dept. and Emmanuel Matthews helped me sign all the contracts and explained to me in detail what each meant. To say the least, it has been 3 days since I've had my Chevy Cruze and I love love my car, all thanks to Dwayne Patterson. The only bad experience I had at Reed-Lallier was that the guy who did a detailing job on my car did not clean it well. I understand that I purchased a pre-owned vehicle but my car feels new to me and I did not appreciate that the guy did not take great care of it. Besides that, I am a very happy customer and I will be referring some friends to Dwayne Patterson at Reed-Lallier Chevrolet.

chris1177

Apr 21, 2014

I was very impressed with my car buying experience. Ray was very knowledgeable, and treated us fairly. I would definitely recommend this dealer and Ray to anyone in the market for a new car.

marcusnash

Apr 15, 2014

I went there not thinking with my credit score being a 488 I wasn't going to get anything. . But he came up to me and said let's help you find a car and once he ran my credit he told me I couldn't get the car I wanted but we tried anyways and I drove away with a fully loaded 2012 kia optima with 44k miles on it all because of God and his Angel Ray Johnson best car dealer I've ever dealt with and will continue to after I pay this one off..

MarlynR

Apr 9, 2014

Have you ever gone into a new dealership (we just moved her from CA), walked up to find out about the service department, and meet the nicest guy, a salesman named Dwayne. Not only did we find the service department, we traded our 2013 Equinox in on a 2014 Malibu. With Dewayne's patience, and after hours of looking, we were able to find the exact car we wanted, for the price we wanted to pay.Couldn't ask for better salesman and better dealership. To be so knowledgeable about so many cars, you really can find the perfect car with the perfect salesman.Thank you DwayneMarlyn and Dan Gonzales

sayscue75

Mar 25, 2014

Ray was able to help me get what I was looking for at the price I wanted. They work above and beyond to make sure I was happy.

cp2014

Mar 15, 2014

Service was great Ray was very polite and courteous. Emmanuel was very informative ,provided lots of financial information for future purchases .Very pleased with Ray and Emmanuel they worked as a team to provide excellent customer service.

jonathan1980

Mar 14, 2014

They were able to get me into the price I was looking for. Salesmen and sales manager met with me trying to make this possible and we were able to come to an agreement. Would recommend to others for a good sales experience

thenley0926

Mar 14, 2014

This was our second time purchasing a vehicle from Ray with REED-LALLIER and for the second time we are very pleased and beyond satisfied. Again we looked around at other dealerships, but no one made us feel more comfortable then Ray. He didn't try to make us settle with something we weren't completely satisfied with like other dealerships, he made sure we were gonna love our purchase with him and not regret it. We plan on working with Ray in the future with future purchases and will definitely be recommending him to more friends. Thanks again so much Ray! We appreciate how patient you were with us and we appreciate you working hard to get us were we wanted to be payment wise. We are very pleased!

kdill123

Mar 9, 2014

Mr. Johnson was very friendly and understanding. He was not pushy like a lot of car salesman me and my husband have encountered. This is actually our second vehicle that we have purchased from Reed-Lallier and we were not disappointed this time either. Mr. Johnson gave my husband and I plenty of time to discuss in private and come to an agreement. He did the best job he could as far as our budget went for a vehicle. We are thrilled with the service, understanding, and vehicle he was able to get us in.Mr. Davis also helped with the financing of our first vehicle. He made this a very easy process and was very nice when it came to answering questions. He was also extremely patient with the fact that we had our children with us as well. The overall customer service at Reed-Lallier has never been anything but exceptional and we cannot wait to refer as many people as we can to this dealership!

Kenmoon1234

Mar 3, 2014

This Chevy dealer is the best by far, purchased my second car with them yesterday. Ask for Ray Johnson he is very knowledgable on every Chevy on the lot.

0431

Feb 28, 2014

My experience at this Dealership was amazing. My Salesman, Dwayne Patterson was very friendly, patient and knowledgeable about the vehicle I was buying. I would definitely recommend this Salesman to anyone looking to purchase a new vehicle.

rogerp1989

Feb 23, 2014

Our experience at Reed-Lallier was a great one. Ray Johnson was very knowledgeable and great with customer service. I would diffently recommend the dealership and Ray Johnson to everyone in need of a new car.

R_dizzle686

Feb 22, 2014

Ray Johnson is a quality, caring, friendly, helpful, experienced vehicle sales person. He helped me with my budget, and got me in the vehicle I wanted for the right price

KayGambill

Feb 17, 2014

The patience of the sales staff was wonderful. I appreciate the time and care involved, especially in answering all of my questions. Thank you again....

nini69

Feb 17, 2014

The staff was very friendly. I actually went in to buy a mirror for my old truck and I ended up trading in my truck to get a new one. I had been in the market looking for a new one but I had not found anything that I liked until this evening. It's a great dealership and I would recommend it to anyone.

Thumper69

Feb 10, 2014

Dwayne was very helpful with the entire process, from the initial test drive to the signing of the paperwork. I would highly recommend Reed-Lallier to anyone looking for a Chevrolet.

Guff5

Feb 9, 2014

I came in to take advantage of the big rebates on new Silverados so I'd break even on my trade. Even though I didn't qualify for a few of the rebates, Ray still found a way to get me in one of the two trucks I really liked. The dealership actually paid about $50 for me to drive the truck home. Once we had a deal worked out, everyone explained each document requiring a signature and were very thorough on delivery to make sure I knew how to use all the features of my first brand new truck.

Larry45

Feb 9, 2014

Excellent car buying experience. Mr. Patterson is an excellent sales person very friendly and knowledgeable . Finance department provided excellent service as well! Enjoyable car buying experience.

rfoster

Feb 9, 2014

When I buy a new vehicle I wount someone that can answer the questions I have. Mr Ray can do that and he is one of the most friendly person.

gustavoleavitt

Feb 8, 2014

Dwayne from the time i got to the door was an outstanding! He made sure that I was taken care of. He was patient, kind, and most of professional. He made sure that before I left i got the vehicle i wanted for the right buget and price. If anyone were to go. I would see Mr. Dwayne Patterson.

romitco

Feb 5, 2014

Buying the CarWhen I went to Reed_Lallier I had been to the different dealerships in Lumberton. They promise so much on the Radio but once they have you in their dealerships it's a totally different story. I was burned out from the different Sales Consultants but I received a letter from Reed_Lallier and it asked me for the opportunity to get my business, no pressure just an honest attempt to put me in the car that I wanted. I called and spoke to a Mr. V. Naik and set up an appointment to meet with him. We sat down and talked in general at first, then he asked me what was I looking for and I gave him general things and we took a stroll over the lot and I immediately fell in love with the Chevy Cruse. I had seen a couple of cars that I liked earlier but the Cruse really caught my eye. We went for a test drive and we talkedand by the time we got back to the dealership I wanted the car so bad and he saw it in my eyes. He took the time to work things out so that it would be perfect for my budget. In selling me the car he got to know me and what I could and couldnt afford along with what I could and couldn't do. It was like a family friend moreso than a sales person. He is a wonderful person and I will reccommend him to friends when I know someone is looking to buy a car and as long as they are in business I will be a life long customer.My first Oil ChangeI scheduled my first oil change which was simple enough and when I arrived they were courteous to the utmost and professional. They got my car in ahead of time and shortly got it back out and to be honest I have never met a more friendlier group of people in my life. This is a well put together team.

bettyloving2004

Feb 4, 2014

OMG! I had an awesome experience at Reed-Lallier Chervrolet. My sales person Ray Johnson was the best ever. Ray help me to drive off the lot in a beautiful chevy malibu and I was and still in shock, Ray is the man to see at Reed-Lallier and I will send anybody to see him that is in need of a car. This man work so hard to get me in this car that I was not expecting to get, but Ray keep working until the next thing I knew I was getting in a car to take home, Thank you Ray for all your that you did for me. Ray I still have not come back down to earth, can not believe that that beautiful machine is mine. God Bless you you are the best.

RickyStreeter

Feb 4, 2014

My experience at Reed-Lallier was outstanding from the time I got out of my vehicle in the parking lot to the time I drove away in our new vehicle. I was met in the lot by Dwayne Patterson who greeted me with respect and quality customer service right out the gate. He took extreme diligence in finding out exactly what I needed at the time as oppose to trying to get me in a vehicle which suited his needs. Once he knew what I wanted he then took the undertaking to a above and beyond level in that he educated me about my particular vehicle of interest. This was rare because I could tell that he wasn't trying to sell me a car first, but enable me as a consumer in the market to make a quality informed decision; this gained my trust in Dwayne as a person. That is why I stuck around and chose to hear more and let Dwayne take the reigns as the subject matter expert on Chevrolet Suburbans. He was very knowledgeable about the financing process. Everything Dwayne said he would do he did hands down. Thank you Dwayne Patterson.

SteveDavies

Feb 3, 2014

I initially went there to price Camaro convertibles. I spoke with on sales person that I was not very impressed with. I came back a few days later and he was busy with someone else so I got to work with Ray Johnson. I work in the Army in a field that required not only interpersonal skills, but also the ability to recognize those skills in others. Ray was just a great guy. Yes, he is a salesperson and is there to make a profit, but the next time I go there, i will refuse to work with anyone else. He was very honest and straight forward. I felt that he felt obligated to be as transparent as possible and because of that I was happy for him to make some money off of my purchase. If you are looking to buy a car and you know you are going to need to go through a sales person, i strongly recommend that you work with Ray. I think most people with feel at peace with him and you wont feel like you need to take a shower after your done. Good job Ray, thanks for your help. I will look for you next time I want to buy a car.

Angelmr1993

Feb 2, 2014

The three gentlemen that we had tonight were very helpful and nice. Even though we were there after they closed they were still friendly and helpful I never felt rushed the whole time I was there.They were working with us because I was use to a smaller car payment they helped drop the price down for us so it could meet our standards. I'm glad we came to Reed-Lallier Chevrolet most people at dealerships are really pushy an they only say what they recommend the people here never did that it was all about us an what we wanted an needed. I would recommend this dealership to anyone that needs a new or used vehicle. We appreciate all the help. And we love our new vehicle. Thank you so much for your time and help.

wfaison12

Jan 29, 2014

Dwayne Patterson , Is Very courteous, very great personality and very knowledgeable enjoyed having him for our sales person , We would recommend him to anyone, friend or family member of ours. We do appreciate the help from bobby snipes and kendrick Davis working with us on this vehicle great doing business with you guys Mr & Mrs Faison

cauldertransport

Jan 26, 2014

For anyone out there living in the Fayetteville and surrounding areas, Ray Johnson at Reed Lallier Chevrolet would be the sales person to see. We have bought 5 vehicles from this dealership and this is our second vehicle through Ray. Of all the sales people we have dealt with he has always been a pleasure to deal with because of his sincere personality and willingness to work hard and go the "Extra Mile" for you to get you the best deal. He has earned our customer loyalty The dealership, the employees and the service department are great to work with. Sincerely The Caulder Family

toolhunter5

Jan 22, 2014

Ray Johnson made a difference in where I chose to buy. I meet him for the first time on the lot and liked his approach. I was looking for a car for my child. I like Chevy vehicles. After looking at several models and being approached by a lot of salesman. Ray Johnson struck me as I person that's willing to hear payment concerns and how it impacts my budget. A car is a major investment for me and I like to know and feel the salesman cares after the deal. I believe Ray is concerned about how he presents himself and your dealership. I want a newer model truck and would visit your dealership again and would enjoy dealing with Ray. Your dealership has a great worker and your dealership is clean and neat. All the employees were nice and very professional. My daughter cried when she realized, she was getting a Cruze that meant a lot to me, to make her that happy, but Ray gets some credit to. A+ job Ray. I am not kin to Ray and have never meet him before visiting the car lot. I got lucky crossing paths with Ray and the dealership.

saraduke

Jan 21, 2014

My husband and I had a very good experience today buying our new car. We had not planned to make a purchase today but after spending time talking and test driving cars we decided that we should go ahead and buy. Ray took so much time with us trying to help us get the best deal possible. He stayed longer at work than most would have done to make sure we were happy with all aspects of our purchase. As we were leaving he even took a picture of us with of new Equinox. I will gladly recommend his service to anyone that is interested in buying a car.Thanks Ray

vivajac

Jan 21, 2014

Although it was hard to part from (trade in) my beloved vehicle, I have had a wonderful buying experience. All the staff was super friendly, the show room and premises trustworthy and immaculate.The purchase of a new car was as easy as 1-2-3 and I enjoyed the assistance and Mr. Dwayne's big heart and empathy because I was crying when I said good bye to my old vehicle.I am very satisfied and extremely surprised by the quality of my new car and will recommend colleagues and friends to stop by your dealership.Thank you so very much, Mr. Dwayne and Adam for making the purchase a pleasant and trustworthy experience.

codyjhelms

Jan 20, 2014

Ray Johnson was very helpful in trading in our old Chevrolet Cobalt and got us into a brand new Chevrolet Traverse!! The service was great and he was a very down to earth person. We would recommend him to anyone looking to buy a new Chevrolet!! Thank you!!

Kay Skipper

Jan 19, 2014

Thos is the 3rd vehicle we have purchased through Ray Johhnson and Reedlallier Cheverolet. Ray is very helpful and is willing to go the extra mile to help you. He is not a pushy salesmen. We will refer our family and friends to Ray.

macciardo

Jan 13, 2014

My car was experiencing some whining noises when I drove it. I brought it into Reed-Lallier, the dealership we purchased this car from to find out what the issue was. Within an hour Bobby had the issue with the car and everything priced out for me, even got me into a rental(thanks Enterprise) since this was our only mode of transportation. Come to find out the issue with my car were a little more complicated, but Bobby kept us updated daily on the progress of the car. I am very happy to report when I picked up my car it drives and handles like a brand new car.

snown878

Jan 13, 2014

While looking for a new vehicle, Ray was very helpful to my wife and I. Not only did he meet our expectations, he went beyond our expectations when he worked with us for several hours working on trading in two vehicles. I would recommend Ray when you visit Ree-Lallier Chevrolet.

werlizle

Jan 11, 2014

I went in Friday afternoon not knowing if I would be able to get into any kind of vehicle. Especially with something basic that runs. Given my current situation. Ray and crew was able to make my day getting me into something that afternoon and I am very appreciative for everything that they've done.

jparisi67

Jan 10, 2014

I have purchased three prior vehciles from Reed-Lallier Chevrolet and have delt with Ray Johnson as a salesman and Emanuel Matthews for for the Financing. They both did excellent jobs in their approach to customer service and customer satisfaction. The last vehicle we purhcased was on New Years day for my mother. Ray Johnson and the who staff that we delt with went out of there way to work with us to ensure my mother was comfortable with the vehicle we purchased. A week prior she was involved in a automobile accident which totaled her vehicle and the staff understood our situation and went out of their way to accomidate us to ensure we were able to place my mother in a new vehicle in a timely manner. I definately would recommed Reed-Lallier Chevrolet to anyone purchasing a vehicle and I will definately be a return customer.

vallery

Jan 8, 2014

Ray was a big help to me. He was nice and he did agood job . Itold him what Iwanted and found it for me. Ican tell he knew what he was doing because Ileft here avery happy customer and satisfied at the service that Ireceived .Iwould recommend Ray Johnson to help other customers in the future He gives Reed Lallier agood name. Ajob well done Ray!!!!!!Iwill be back in the future .

BonitaRobinson

Dec 30, 2013

Great Personnel, in a Great Dealership. My wife and Myself have been Loyal Chevy Owners for many many years. We shopped around at many Dealerships Online looking for a Tahoe, or Silverado. My Old Friend Terry Moore is the Internet Sales Manager at Reed-Lallier, once We contacted him, we knew that Reed-Lallier was THE Place to Purchase a New Chevrolet. Terry Moore, Salesman- Ray Johnson, and Adam Hart(Finance) and Sarah treated us with the Utmost Respect, Very Courteous, took their time to explain everything to us, and answered EVERY question we had. These Fine Gentlemen and woman are an Asset to this Dealership, that other Dealerships wish they had. We would like to Thank All four of these fine men and woman, for a "Job Well Done". We will definitely recommend Reed-Lallier Dealership, to our friends and family. Again, Thank You to EVERYONE at Reed-Lallier.P.S. Oh, "We Love", our New 2014 Silverado Z71 4X4

thenley0926

Dec 29, 2013

Ray was very helpful, my husband and I loved that he was not pushy and we were still able to walk away with an amazing affordable car we love. He took his time with us and we felt very comfortable working with him. He worked with us a lot, price budget and everything. I would definitely recommend him to friends and family. We also loved working with Emanuel, he was down to earth, very honest with us and worked hard on helping us get the best interest rate on our vehicle and we are very satisfied with it. I look forward to working with both Ray and Emanuel with our next future purchase.

taking

Dec 25, 2013

We would like to inform all who are reading this review of the exceptional sales service that we received from Ray Johnson at Reed-Lallier Chevrolet in Fayetteville, NC. He was professional, courteous and knowledgeable. Usually buying an automobile is a hassle but Ray Johnson made the experience very pleasurable and expedited the delivery of our new truck. He was not an overpowering high pressure salesman that so many times you get at a dealership. Dealerships need more salesmen like Ray Johnson. We highly recommend Reed-Lallier Chevrolet in Fayetteville, NC if you are looking for a vehicle and we HIGHLY recommend you ask for Ray Johnson.

willaiom

Dec 23, 2013

ray was very helpful and knowledgable sales rep . was very hlpful without being pushy or demanding. he kept in touch with me and was quick to inform on dealer's receipt of vehicle I was interested in. if I need a vehicle in the future i'll contact him. good person.

carlos1999

Dec 21, 2013

I purchased a new car from Ray and he treated me with respect and honesty. He never pressured me in to buying, showed me the vehicle that would fit my budget. Ray has a lot of knowledge on the vehicles and took the time to help me and my family. I would recommend him to anybody looking to buy a vehicle. Thanks to Ray and Reed Lallier Chevrolet.

Daisy4ray3135

Dec 14, 2013

Mr Lanford called to see how things were going with my new vehicle Malibu. I had a concern and he took care of it. I appreciate all he's doing to make sure things going well. Some dealers don't care after a purchase to see how things going . But bob cares

Hatescammos89

Dec 13, 2013

Buyer BEWARE!!by Ticked off victim of Reed Lallier scam from Fayetteville NC | December 13, 2013My husband bought a truck for 56,000 from reed lallier. After having it for less than 60 days we decided that the payment was to high and we couldn't afford it anymore. When my husband went back into the dealership his sales person VESTAL OR KNOWN AS V, acted as if he was a whipped pup. Hmm I wonder why? Probably because he knew he was taking HARD EARNED MONEY FROM A SOLDIER!! Anyway 56,000 for a 2013 silverado. He traded in a 2013 jeep wrangler that was lifted and tricked out. He gave my hubby 24 grand for the jeep. When we called back about the trade in we were shocked to hear that the truck had depreciated 26,000 dollars just within two months. So not only did they say that he wasn't talking Real Money the General Manager hung up the phone. Wow how unprofessional. I'm very mad that my husband spent one year overseas saving every dime he made to come home and trust reed lallier with his business for them to take his money and rip him off to this extent. I'm ashamed that they are located near a military base and have soldiers as customers. I'm trying to let everyone in Fayetteville know to PLEASE take your business to Powers Swain where they will treat you right and no way would they take a 24000 dollar jeep plus 26000 of your money and pretend it isn't real. Here's a message to vee and the general mangers. You guys need to get real. How about you put on the camo and dodge bullets for a year to come home and invest it in rip off artists such as yourself, then see who is asking who what's real!!!! I feel like this business doesn't even deserve one star. Not to mention that we reached out to the owner. Who has still yet to return our phone call. I feel like it's so wrong for this to be legal. I hope that I can spread the word to everyone. Please do not trust these scammers.

GeneHallock

Dec 10, 2013

We just purchased our 2nd traverse from Reed Lallier and will be back in 3 years for our 3rd. Vehicle service department is good at what they do and has always met our service needs. General manager John Quinn will always go out of his way to speak no matter where he sees you. If you show up for service and he sees you, he will come out to the service department to say hi any ask how things are going. GREAT PLACE TO BUY!

rfoster

Dec 2, 2013

Was met by saleperson as soon as i came into the dealership. From that point on I was given nothing but outstanding service. The salesperson answer aii my questions. After the car was chosen that I wounted he went over ever item until I was sat.Mr Johnson is truly a outstanding person. I will let all my friends know about him.

Flossiebelle1

Nov 27, 2013

Awesome experience when purchasing my Camaro. My salesman was knowledgeable, friendly, and easy to work with. Ray understood what I wanted and my budget and was able to work out a great deal for me. Never once did I feel pressured or hasseled.

mackdjh

Nov 24, 2013

Ray Johnson, along with his fellow salesman and associates provided an outstanding car buying experience! We have purchased from Reed- Lallier in the past with Ray as our salesman, and his quality of workmanship and knowledge is unequivocal to other salesman! I would recommend him to anyone looking to purchase a new vehicle! Ray provides a hassle free, honest, and welcoming experience. Thank you for your time and services. We look forward to buying from you again!

MarisolGarciaj70

Nov 9, 2013

My husband and I had tossed around the idea of buying a new vehicle for the past year or two. We've browsed around at other dealerships in Fayetteville, NC and on the advice of some friends even out of town. Neither of us ever walked away from the dealerships feeling comfortable enough to take the step in purchasing a vehicle. So needless to say when my husband told me Friday that we were going to Reed-Lallier on Saturday, I thought "here we go again". Sensing my apprehension he assured me that he had already met a salesman, "Ray Johnson" that genuinely impressed him during a visit to the dealership with a friend. When we got to the dealership my husband asked for Ray and rather quickly there he was greeting my husband like an old friend and greeting me like a new one. Ray was indeed very friendly, professional yet down to earth and very knowledgeable. My husband and I both felt confident after talking with Ray about our wants, needs and financing that he would help us get the better deal and he DID. We ended up paying less for the vehicle thanks to incentives we hadn't known of, got more than anticipated for a trade in & ended up with a lower APR! WOW!!! Through the whole buying process we saw nothing but smiling faces and had good vibes from both staff and customers. This was BY FAR the BEST EVER vehicle buying experience we've ever had. We'll most definitely recommend Reed-Lallier to everyone we know & especially Ray Johnson :) Thank y'all! The Garcia Family

sharrower

Nov 8, 2013

I would definitely recommend Reed-Lallier Chevrolet to anyone looking to purchase a new/used vehicle. Their inventory was big and they had several vehicles on hand that fit my family's needs. Ray Johnson was very friendly and contacted me promptly after my initial inquiry. He was very professional and personable and made the process of purchasing a vehicle as enjoyable as it could be.

Snowbuddies

Nov 7, 2013

We have been looking for a economical vehicle that would be good on gas to drive back and forth to work. The Chevy Spark caught our attention and we started comparing pricing, features and the different colors from 3 different dealerships one in Dunn,NC one in Smithfield ,NC and here at Reed-Lallier in Fayetteville,NC we soon found the staff here very eager to put us in the vehicle we wanted and we told them what we wanted price wise and believe me when you've visited 3 dealerships and went through all the talk you want a straight upfront team to work with you cause frankly you've heard it all by then. I will have to tell you comparison shopping is the way to go "Do Your Homework " we did and it paid off. Mr Ray Johnson our sales consultant was most helpful in negoiations he went the whole 9 yards for us!!!! hats off to him. He listened we listened and he made it happen although not by himself he has a great team working with him behind the scenes. Our overall expierence was the finest and if we do it again we will come back to see them again. These are some of the most friendly informative helpful sales consultants we met to date. I guess overall the fact that they talked to us on an even kill level and acted as though they were as happy as we were to put us in the vehicle we wanted features and color. If you can't tell by now let me tell you we love our little green Chevy Spark!!!!!!!!! She is at home with a new family tonight thats just trying to figure out what her new license tag should say about her, sitting under her new carport waiting for her new master to start driving her to work at 4:30 tomorrow morning. Thanks again Ray Johnson for all your hard work in getting us the one we wanted.---Nov.7,2013---Michael & Cathy Honeycutt Roseboro,NC

anf2374

Nov 1, 2013

This is our 3rd vehicle purchase from Reed Lallier. Ray Johnson (sales) and Adam Hart (finance) both work hard to deliver an outstanding car buying experience! I recommend this dealership to anyone in the market for a great car, with a pleasureable buying experience. In the end, every dealership is out to take your money; but I can honestly say these guys are worth every penny, and that's why I continue to do business. They do things the right way, and make the best effort to ensure your total satisfaction. I now own the car of my dreams. The highly distinguished smell of leather when you enter the vehicle, the lower seating position and stiffer suspension, the thick meaty feel of the steering wheel, the immediate rush of the turbo kicking in, the solid planted feel of the 17" midnight silver wheels, the glow of light from the sunroof, the huge 7" screen MyLink radio with amazing sound and Siri integration all add up to one amazing car!! Pulses quicken, heart beats faster, adrenaline starts coursing through my blood. It's such an amazing feeling to be driving it! Can you tell I'm excited?!?!

trains0ns

Oct 30, 2013

After 22 years of marriage, I felt that it was time to get my wife a new car.This could have been a very stressful experience for me because I have never purchased a new car for myself and I come from a family who only drove used vehicles.I contacted Mr. Ray Johnson this week to discuss the purchase of my wife's first new car.I already had heard that Mr. Johnson was a man of integrity and I also knew the owner, Mike Lallier, to be a civic-minded person who cared about and gave back to the city of Fayetteville, where we live.Mr. Johnson met with me on Monday evening and showed me the vehicles on the lot that my wife was considering.He explained features, mileage, dependability and additional warranties that were optional.He sat down with me and showed me finance options and then worked diligently to get me every possible rebate that I was eligible for!After he showed me the financial figures, he introduced me to the sales manager, Eric Leyte, who answered more of my financial questions in a very friendly, open and honest way.On Tuesday morning, after sleeping on it, I met Mr. Johnson and Mr. Leyte, who were able to offer me a better deal, along with my trade in and paying some money down. Later that afternoon, Mr. Leyte called to say they were able to finance the loan at 1.24 percentage points lower than what we had agreed upon that morning! WOW! The same evening I finalized the paperwork.We were also very pleased with Mr. Adam Hart who handled the financial paperwork.I was impressed that, at no point in our conversation, did Mr. Johnson tell me anything that he was not sure of.If he did not know the answer to a question, he found out first and then told me later when he could be 100% sure.This new car buying experience was different than I was expecting, because I never felt like I was being pressured into a sale.Mr. Johnson just patiently answered my questions with complete honesty.Thanks for a great BUYING EXPERIENCE!!!I have nothing but good to say about the Sales Department at Reed-Lallier Chevrolet in Fayetteville, NC!!!Thomas E. Rains, Jr.Fayetteville, NC

frieda03

Oct 29, 2013

Ray Johnson was exceptionally courteous and helpful. He appears to be a sincere and honest person. We are happy with the vehicle we purchased. We plan to recommend him to anyone we know who is considering purchasing a vehicle.

splinda

Oct 9, 2013

Will was extremely friendly and professional, after telling him it was my wife's vehicle he tailored the conversation towards her, took her for a test drive so she could explain the problems she was having and being with her he could understand. After checking the vehicle, called her to give her an estimate, before starting on the repairs. When completed, took her on another test drive to see if she was satisfied. Estimate was close to actual bill. We have put over 300 miles on it since then, vehicle drives like new.

clovis89

Sep 14, 2013

Reed Lallier had great great deals and great service. I would recommend them to anyone looking for a quality vehicle for a great price. Check it out yourself.

carolgarris

Aug 2, 2013

I had an 18-wheeler destroy my car as I was sitting on the side of I-95. I had to get a new car and my experience had been completely frustrating up to this point. I had researched several models and I was looking at the Chevy Cruze. A friend of mine had recommended another dealership in town where I did not receive the treatment I felt I deserved and I was ready to just get another Ford. All of that changed when I started working with Darrius Franklin at this dealership. He was professional from the start and I was very impressed with his integrity, conduct, and knowledge. I purchased the car from him that day and I am completely satisfied that I not only got the best car for the price, but that he advocated for a good deal for me. He cares about the clients who walk through the door. You can't fake that and his dedication shows. I cannot think of one thing that he could have done to make the experience a better one. The finance guy, Adam, was also terrific to work with. Everyone treated me as more than just a client. My needs were listened to and no one tried to upsale or change my mind to unload a different car. Great job Reed-Lallier, for hiring such good staff!

capefear88

Jul 23, 2013

My experience with reed lalier chevrolet was due to a recall on the fuel pump module.I called reed lalier upon recieving the notice for the recall and they were so professional and ready to help me . They imediately ordered the part for my vehicle. I was very pleased with my visit to reed lalier chevrolet thank you mary williams

butler734

Jul 2, 2013

This morning I brought my truck in for an appointment to the Reed Lalier Service Dept. Bobby Dwyer comes walking up. There was no hand shake or proper greeting from him. In fact, he was accompanied by a woman who asked me if I had moon shine in my cup because she said she needed a drink. I thought this to be wierd. But, at least her voice and demeanor was friendly in nature. Bobby Dwyer was very argumentative and disrespectful in his tone and completely lacked friendliness the whole time we discussed my truck. Instantly I felt more like a prisoner instead of a customer. and it seemed I could not even talk without him responding in a rude un-professional way. The guy acted like he was the smartest person on the planet but his people skills were very weak. He brought me inside the office with an attitude and never received the first smile from this "service" provider. I came in with a few things on my truck I wanted checked out. Basically I wanted a 24 point inspection and for the pros to tell me what they found. Well, He decides to try and get me to sign for $390 worth the diagnosis fees to check a window leak, brakes/ wheel hub and air conditioner. I came in with the intentions to possibly pay $100 for my extended warranty to cover some things on my truck. But, I must say it wasn't the price of his fees that bothered me as much as his attitude and demeanor. I probably would have paid it. He does not need to be interacting with people at a dealership in my opinion with his rude tone and lack of friendliness. I say put him in the back room and let him use his knowledge there. Either way this was a very rude and disrespectful morning where I was treated like a prisoner not a customer at The Reed Lallier Chevrolet Service Department. I hope to never see that man again. Please take your truck or car somewhere else.

happygirl13

Jul 1, 2013

We were extremely pleased with the purchase of our new car. The salesman, Emmanuel Matthews, was very knowledgeable and was able to answer our questions on the model of cars we were interested in. We were pleased to purchase the car we wanted and able to stay within our budget.Karen

pacogwyn

Jun 3, 2013

I would like to give my thanks to Ray Johnson from Reed-Lallier for his help in finding me a car of my choice. Ray was truthful and honest with me. He worked with me so I could find a car within my budget, and refuse to let me walk out of Reed-Lallier without a car and one that met my budget. Again I want to thank Ray Johnson and say to him keep up the good work.Ms. Gwynetta Cruse

apedwards01

May 21, 2013

Mr. Ray Johnson was so professional! He ensured we had the vehicle that we were looking for with a great price! Thanks to his great work we were able to get all the assistance we needed in getting our new vehicle and utilizing its' impressive new features! The Reed-Lallier Chevrolet dealership was exceptional and presented a extreme welcoming atmosphere! Thank You!

lillian diane locklear

May 1, 2013

my experience buying a vehicle from reed-lallier was very good customer service was great buying process was great and not pushy the facility great very polite people there would buy from there again i would recommend them to my friends to buy from there five star

andrewweist

Apr 18, 2013

These guys are awesome! This is my 4th vehicle purchase through Reed-Lallier and I'm not going anywhere else! The Sales reps are super friendly and everyone cares about your needs!! If you're in the market for a new or used vehicle Reed-Lallier is the place to go!!!

wcarrollb

Apr 17, 2013

Michell provided the greatest service I have received. From greeting on my driving into the service bay, calling to provide status, calling the next morning to checking on my need for a ride back to dealership (I had gone out of town after leaving the truck).

beadacious1221

Apr 13, 2013

I was treated as a VIP when I needed something as simple as a rear window wiper blade. Mr Ted Rabens in the Parts Dept of Reed-Lallier Chevrolet went the extra mile to see to it that my part was received overnight and contact made immediately upon receipt. In a city where customer service is sadly lacking, I was impressed by the dedication and professionalism of this employee.

Dpenix

Apr 4, 2013

The service rep who wrote me up was fast and too the point. The service performed the changing of the belts and locatinga short in my wiring was done very fast.I'am pleased with the speed of repair and the price was reasonable.

brandonbparker

Apr 1, 2013

Very nice experience. Everyone was friendly and professional and I am happy with the entire sales experience. I will absolutely check out this dealership first in future vehicle purchases.

chbranchjr

Mar 30, 2013

The show rtoom was very clean and well orginized. Every one was eager to help and made sure every question wasanswered. I would recommend this dealership to my friends and family.

rarthur

Mar 25, 2013

smooth purchase everyone was very friendly ,always smiling ,able to neg. a price before arrival at dealership help purchase go quickly,great finance options and rates!!!!

DavidWallacejr

Feb 25, 2013

The Dealership was great!! All the people there made buying a new car a great experience. The people made us feel like part of a family and your friend. they did everything they said they would do!! Outstanding Dealership!! :)

Scottpr1971

Jan 26, 2013

Mr Charles Mack was great! Mr Mack went above and beyond to assist me with picking out the right purchase. I would definitely recommend him to my friends and co workers.

Ozzysdoll15

Jan 10, 2013

Everyone at Reed-Lallier are nice and very friendly. I enjoyed my day while waiting to purchase a new vehicle. My experience with Reed-Lallier rates a 15 out of 10!!! I will be shopping there in the future. Thank you Bob, William and Kendrick for all your help. I love my new Chevy Cruze Eco.

tslknox

Dec 29, 2012

We decided to trade vehicles this past week again and this is the only dealership that I like to deal with because I never have any problems here. I know that if Bob Lanford is involved with the deal it is going to be right and no problems with arise! This time proved to be no different! Also this was the first time with dealing with Eric Watts as the salesman, he was surprisingly good. No offense, just so used to always solely dealing with Bob Lanford on everything. Eric done a great job and has already called just checking in with us and how things were going with the vehicle. Will continue to buy vehicles here, and send more customers!

monibw35

Dec 26, 2012

This was one of the greatest experience I had with purchasing a vehicle, and the customer service is one of the best ever. I felt like the entire team had my best interest, and worked hard at getting me a good deal for the car I wanted to purchase. I would like to thank all of them for their professional service.

danmadigan

Dec 13, 2012

Reed-Lallier Chevrolet is the only dealership I will buy my vehicles from. The customer service they provide is some of the best of any dealerships I have been to before.

poochran

Nov 28, 2012

Because we went to another dealership about a month and a half ago. We set and waited four over three hours just for them to tell us they could not help us. So this time I wanted to try a dealership closer to our home. As soon as we got there we was greeted by John Wyatt and right away he lead me to the truck we seen on the internet. John was very helpful he was very up front with us, after that him and his manager worked their magic and three hours later we drove off the lot with our new truck. To me and my family that was the best dealership experience we ever had.

jumper19731980

Oct 23, 2012

This experience was a total disaster. I went in to purchase a 2012 Chevrolet Tahoe LTZ. I was allowed to take the vehicle home for the night after completing the necessary paperwork with the understanding that everything was fine. The next day I was contacted by the Finance department and told that there was an issue with the paperwork and that the deal had not gone through. I was told that I would have to put down cash when the initial agreement was $0 down. I specifically told the FINANCE DEPARTMENT that I did not want to leave the dealership with the vehicle unless the deal was 100% final. I told the finance department that "I did not want to have to bring the vehicle back". Sam, my salesman was awesome, but the finance department was horrific. Being active duty military for over 20 years with a TIER 1 credit score, I find this experience totally unsatisfactory and will never ever be back again. Like I said, Sam was great, he did his job well. It was not his fault at all. I don't understand how the finance department can go from needing "$4,000", to "$2000" to even "$1000" down on a $60,000 vehicle. I can understand if I needed to put down $10,000, but to go from needing $4k down to $1K makes zero sense to me. I then went to Powers Swain Chevy and bought a brand new 2013 Chevy Tahoe LTZ for almost $4000 less with zero down. My advice to Reed Lallier is to send your guys over to Powers Swain and take notes on how to treat customers.I'm sure that would get you more business.I changed my mind. I will return to Reed Lallier. I want to show them my BRAND NEW 2013 Tahoe LTZ. Thanks to Sam, you did your job well, but your finance department screwed you over on your commission. On a scale from 0-10, I rate Reed Lallier a 1.

douglas2010

Oct 5, 2012

I have a 2010 Equinox and it neeeded a complete engine replacement due to internal engine warranty issues. the entire process was exceptional! Catherine and Robie (service techs)took care of evrything and all I had to do was show up and get my loaner vehicle.After the new engine replacement the vehicle was washed and cleaned. I walked in, grabbed the keys and was out of the dealership in 10 minutes. What an amazing experience. I could not believe how painless it was as I was prepared for the worst.Reed-Lallier has exceptional costumer service.

kacieleigh

Sep 23, 2012

On a Friday I called Reed Lallier Chevrolet to make an appointment to have my car appraised and possibly trade it in for a 2004 Chevy Colorado crew cab. Gerard set me an appointment for the next morning at 10 am. I arrived and John Harris immediately got somebody working on evaluating my car while we looked for the truck I was considering. Took us about 10 minutes to find it. It was having new brake pads put on. It was on a lift so I could not see inside of it. But I knew right away that it wasn't what I wanted. On their website it showed a 4 door truck and this was a three door. John tried to tell my husband and I that it was a 4x4 and my husband got an attitude with him saying that "she's going to be driving on the road not in dirt, i doubt she needs a 4x4." I was kind of aggirvated at this point. The place seemed totally unorganized. John stayed with us while we looked around some more. I saw a Chevy Silverado that I liked but was way out of my price range. John took us inside to look on their website to see if they had any that were cheaper. We found one that I fell in love with. John immediately started searching for it 20 minutes later he comes back and says that he found it. So we walked all the way to the back of the lot to this beautiful truck. It was locked so my husband became Mr. Mechanic and started inspecting everything. Once it finally won his approval John went on another hunt for the keys. 10 minutes later he drives up in the truck for us to drive. When we got back they had finished with my car and gave me a price, which I wasnt to thrilled about. Granted my car was an 02 it was in really good condition. I voiced my opinion to John and once again he took off. We waited for about 5 minutes and he came back with a price of 2000 more than the first offer. At this point I was sold. Even though the place seemed a little discombobulated I was treated fairly and my opinions were taken into consideration. John Harris was very helpful and despite all the running around he had to do he never got flusterd and was always smiling. Thank you Reed Lallier and John Harris for putting me into my truck and making me one very happy girl.

Arturo B

Sep 8, 2012

I Dont have a single complaint. I saw the vehicle I wanted online Thursday morning, and by Friday evening my new Camaro was sitting in my driveway. The internet, sales, and finance associates were professional and 100% helpful in every way possible. My hour and a half drive from knightdale to Fayetteville was worth it. I Highly recommend Reed-Laller Chevrolet!!

Edna51Mae

Aug 27, 2012

Working with Cheyenne to find the car I wanted was a total pleasure. He was such a respectful young man and a joy to work with. He was very sincere and knowledgeable in knowing just what I was trying to explain about my needs. And his "modern" technology knowledge made it very easy for me to understand all the new stuff on the vehicle. When we found what we wanted Luther allowed me to take it for an evening to make sure it was what we wanted.Bob Lanford explained,in detail,just what we were getting and Adam Hart got us the financing we needed at the rate we wanted.The whole team was, in my opinion, the most efficient I have worked with since my last new vehicle. I will definitely recommend Reed-Lallier to family and friends.

tiffthomas84

Aug 21, 2012

After visiting SEVERAL other dealers in Fayetteville I stopped by Reed Lallier with the intention of settling on a used car. After some persistence and wonderful customer service from Emanuel, I left with my very first ever brand new car! Thanks again to persistence, I was able to get approved thru a different lender with a lower interest rate than what I had walked in the door with. Kendrick was very knowledgable and easy to work with when it came to financing and actually signing the paperwork. Both of these employees are great at what they do and thanks to my experience, I plan on making future purchases with Reed Lallier.

wcarrollb

Aug 21, 2012

Quick response from time I open car door. Marc as right on top of my problem and recommended other service items that would save me at a later time. Marc called John Harris who went out of his way in find the exact truck. Quality dealer from the top down.

bhairr5

Aug 16, 2012

I purchased my new Silverdao on a Sunday afternoon. I was completely satisfied with the entire experience. I did not trade in a vehicle and the dealership even arranged to get me home with my new truck and my old truck.

jcott

Aug 9, 2012

The people i delt with bent over backwards to get me the very best deal they could.This is my secound truck purched from reed-lallier they are awsom.

Chevy Girl

Jul 18, 2012

Reed-lallier has always had a Fast & friendly service department. They always treat me like I'm their best customer & a top priorty. I LOVE the new service lane.... AND the fresh cookies :-)

clshields_907

May 12, 2012

I came in on a whim with a co-worker and my supervisor. We were in search of an ecofriendly vehicle, that also gets great gas mileage. The car was supposed to be for my supervisor. I told her we should visit Chevrolet because I had heard great things about the Volt. After visiting Toyota and Honda, I was bored... But upon arriving at Reed-Lallier Chevrolet, meeting Dwayne Patterson, I knew this was where I needed to purchase a car at!! I wasn't in the market for a new car, I've got an awesome BMW right now, but I was so excited by the Volt, the safety options, price, and overall look that was presented to me by Dwayne. I rushed home to tell my brother of my experience at the dealership, and brought him back that night, in the rain to get the "Dwayne experience" too!! We were both sold, so it just came down to my husband agreeing with me that this car was brilliant!! I've been waiting for his call from Afghanistan for over a week, and I finally heard from him on Wednesday!! He's doing great, and I had to gush about the car, the dealership, the excitement!!! He said yes, but had other news to share with me. We may be PCSing to Ft. Collins, CO very soon. Much, much sooner than had originally been anticipated. He was not able to disclose all the dates and such, due to security issues over the phone concerning his return from Afghanistan to Ft. Bragg, blah blah blah. So I don't know for sure when we are leaving NC. I hope to know more in the coming weeks. For now though the purchase is on hold, and that is NO FAULT of Dwayne or anyone else at Reed-Lallier. I'd go back there to get service on a vehicle, to purchse a vehicle, or just to say hello to the friendly staff. I do plan on getting that Chevy Volt...I'm just not sure of when at this moment. The life of the military...right? Today is one thing, and tomorrow it's a whole new world. Dwyane, thank you for all your superb customer service, your patience, and your friendly, courteous manner. I apprecaite all you did for me, my boss, and my brother. Your follow up and caring attitude spoke volumes, and I truly appreciated my experience, I never felt pressure or conned. Thank you so much!

Jerry Edwards

Mar 29, 2012

Great Employee's! They really know the meaning of making you feel "Welcome". These employee's are the one's who make the Dealership a great place to do business. My Hat goes off to them.

armyromeo

Feb 23, 2012

I went in to buy a car they had posted on there website. When I got there come to find out they had sold it three weeks before. They said they had another car that was newer and less miles, but was a couple thousand more. It was acully 5 thousand more then the one I wanted. I went a head and got it. My wife then went in to get one they told her it would be around 12 thousand and it finnaly cost was 15 thousand. Then they call us and say that there is a thousand doolars missing. There was two employee there that counted the money and gave us a paid in full recipt.

scjen81

Feb 4, 2012

Wonderful experience buying a car, thank you to Tim and Gerald for all the patience and hard work. I love my new Honda Civic! Yall made it easy and enjoyable. I appreciate the help so very much!

SoonerGuy85

Jan 24, 2012

I recently had called to inquire about some MAJOR service work needed on my 2004 Saturn Ion Redline, and had the opportunity to speak to Mr. Ratley. Not only was he courteous and helpful, but a great assistance in determining what I needed with the budget that I am currently constrained to. I would recommend both the dealership's service department, and Mr. Ratley for ANY of your questions or concerns! Thank you for this wonderful and helpful experience, and I look forward to using you for ALL of my service needs and concerns

moffittsl

Dec 19, 2011

We have purchased a total of 6 new cars from Reed-Lallier over the last 10 years. Salesman Bob Lanford is the most honest salesman we have ever met. He goes above and beyond his duties. We were able to purchase our 2011 Chevy Suburban at a fair price. We would definitely recommend Reed-Lallier. Service department has been outstanding on all of vehcles.

Dchrist786

Dec 3, 2011

I made an appointment and found out that was only looks. I had to wait in line like everyone else. Not fair. Appt means they take the car now.

dstreett

Nov 27, 2011

We drove all the way from Georgetown, SC because of Terry Moore's customer service via online video. Once arrived the staff made us feel so welcome and they were very friendly. Once we got there the car they had reserved for us wasnt the right "one" so we asked to see others.. we found the perfect car and got the PERFECT deal. The drive was so worth the time. Our salesman, JJ was fantastic and NEVER gave up!! We would recommend this dealership to anyone and will certainly be back! Thanks so much for my 2011 Chevy Tahoe!!!!Brent & Dana

Ray Dahlstrom

Nov 16, 2011

All of my experiences w/this dealership have been generally positive. Vehicle problems are addressed and repaired. All of the people are friendly and the driver of the courtesy vehicle is a pleasure to talk to and ride with.

faucette1954

Nov 5, 2011

I made this purchase of a 2011 Avalanche after a (Not at Fault) traffic accident/head on collision that resulted in my 2009 Avalanche being totaled. The sales person (Josh) was fantastic. I could not even drive because of injuries sustained in the accident, and had someone drive me to the dealership, My Avalanche (2009) saved my life. Point of impact was over 120 MPH, but because of the air bags and the way the Avalanche is built, I should have never walked away. So I will always own a chev and will always purchase them from REED-LALLIER. I just had it serviced for the first time and the service rep was outstanding and the dealership far exceeded my expections and has so over the last 10 years. when I purchased my first vehicle from them.Thomas Faucette 1SG Raeford, NC

merritt123

Nov 3, 2011

I purchased a Chevrolet Colorado truck in 2010. The purchase process was smooth and even enjoyable. Dealer staff worked with me to design the truck. I had dreaded purchasing a vehicle because past experiences had been such a hassle. That is, the back and forth on price, financing, etc. This purchase was free of pressure, of any distrust on my part, of feeling exploited. It was simply a great buying experience. My experience with the service department has been equally a pleasure. As another review mentioned, it feels like being part of a great family when I go to the dealership. In a world where it is hard to find businesses that "take care of business," Reed-Lallier Chevrolet "takes care of business."

Joyce Bilby

Oct 31, 2011

The very best people are at Reed-Lallier Chevrolet.I always get wonderful service,the same service people.Need a new car? Go see them!They will work with you and the family of Reed-Lallier makes you feel like family.One of the best reasons is that you get treated with respect,from the owners right down to the service employers.Highly recommend go to Reed-Lallier,you will not want to go anywhere else. yours trutly Amelia(Joyce)Bilby

greektaz

Oct 21, 2011

Overall, I had a great experience with the service department. It was great to get my car back in about an hour. I do have to call them back though, tires were rotated on the car and now I am having problems with the tire pressure monitor system. This was my first time going to this dealer as I have just bought a used Chevrolet this year. We'll see how my experiences go as I continue to go to them for service.

Mr. Lagos

Oct 12, 2011

My recent experience with Reed-Lallier Chevrolet is quite an interesting tale. I had already bought two vehicles from them on the same day three years ago. I thought that I probably could have gotten a better deal than I did so I had no intention of buying another vehicle through them. My brother and I, came down to only look at diesel trucks. We actually had a plan to hit up multiple dealerships that day. Our salesman was Dwayne and I felt really bad at first because I had absolutely no intention of buying the Silverado 2500 that he was showing us. The truck was simply awesome and I had done all the research I could on Chevrolet diesel trucks. Quite simply it was my dream truck. When Dwayne showed us the price when we got back from the test drive, I thought that it was time to move on. I had found the truck that I wanted but there was no way that I was paying that price. After negotiating with Dwayne, we came to a very fair price for the truck. It was very comparable to the best deals that I had seen online around the country. Unfortunately for Dwayne, I still was not convinced so they let me test drive it to pick up my wife so she could help me make a decision. When my wife and I were seeing if we could finance the vehicle, my brother interrupted us to tell us that there was a Silverado 3500 on the lot that was cheaper. Dwayne told us that he would give us all the same discounts on that truck as he would on the more expensive truck. Plus my wife was a complete terror during the negotiating process and Dwayne was patient and understanding like a Saint. I cannot even be that patient with my own wife. Ultimately, even though I had no plans on buying a diesel that day, Dwayne helped us make it happen on buying my dream truck. Unfortunately, it was not all and good. The detail guy went home early and I brought a 60k truck home covered in bird crap. That really upset me and to make a long story short, my truck had a bad transmission module. I ended up having to get my truck towed to the dealership twice because of it. The first time before they figured it out even though my brother knew what it was, the service department said it was a loose wire and gave it back to me. I broke down again in my 60k truck at an IHOP. Truly embarrassing considering that this is suppose to be the most dependable truck in the world. I still believe it is but basically the service department there gave me a half-hearted effort the first time around. So who came to our rescue like a white knight? Our salesman Dwayne of course. He handed over another potential sale to another salesman in order to make things right with us. He did not just give us a cheap rental to drive around but another super nice truck to drive around until they got it right with my truck. I came in to talk to John Quin once my truck was finally fixed and ready to go because I thought I should be further compensated for all of my issues. John Quin compensated me appropriately. In that process of demanding compensation, I must have conveyed the wrong message. I got what I wanted but I got my salesman in trouble. Dwayne went above and beyond my expectations to ensure that I was satisfied. The things that went wrong were beyond his control but I guess he is left responsible for the poor performance of their service department. A lot of things went wrong when I bought my truck but the one thing that was never wrong was the performance of my salesman. He could not have been more helpful during the frustrating process. The only reason why I bought my 60k truck from Reed-Lallier specifically was because of Dwayne. He should be recognize with some kind of award for jumping through the hoops that he did for me. Instead he is on thin ice. I would recommend Reed-Lallier to my friends for one reason and one reason only and that is my salesman Dwayne. He did everything he could to make things right with me when everything went wrong. I had to go to the general manager though to get what I deserved for the issues with the truck. I guess I got Dwayne in trouble in that process which was not my intent. He was the only thing not broken during the whole process. Nonetheless I am now totally satisfied with my transaction. If you go to Reed-Lallier to buy a vehicle, ask for Dwayne and he will take care of you regardless of what may happen to him. He excels above all other salesman because he put the customer's needs above his own. Elias

cls10

Oct 8, 2011

We were overcharged for a vehicle with many mechanical problems and have had it in the shop 3 times so far and we've had it for about 2 weeks, there is still another problem that hasn't been fixed yet. They didn't let us test drive the vehicle instead they shoved us in it as soon as we were at our breaking point from frustration. Also they tried to short change us on our trade in and up-sell us from the original price we had already talked about on the vehicle.

jeremy_jordan1

Oct 8, 2011

Bobby Dwyer did a great job working with me. John Quinn was very professional and did everything he could to make sure I was a satisfied customer. Thank you,Jeremy Jordan

bmorales4

Oct 6, 2011

All of my experiences with Reed-Lallier have been very positive. On thus recent visit , the service department corrected a deficiency that a competitor here in town had messed up on my car. My car was worked on quickly and Bobby kept me informed during the whole process. I will never go anywhere else to service to my vehicle! Thanks!

jwhansen01

Oct 6, 2011

Here's the feed back we left them on their survey we received:We traded in a paid-off vehicle and planned to finance the remaining difference of a new truck. Our jeep, which was registered in Canada was inspected by the mechanics and all information about it was disclosed to include the foreign title and registration. The sales documents were signed and hands were shaken, solidifying the deal. When the truck was brought back the next day to get air in the tires, it was revealed at this time that the Jeep would not be accepted in the deal due to the title and registration being foreign. This very basic and simple information caused the deal to be voided and the truck given back, setting back plans set for weeks that were hinged around having the truck. Plus, while trying to figure out what was happening, she was being pressured to settle the issue as quickly as possible because the appraisal on the Jeep would expire in three days. My wife was able to transfer the title over to North Carolina along with the registration in 48 hours by working with the DMV, which also stated that the information about this process provided by the dealership was incorrect. Overall, the experience was terrible and extremely inconvenient plus, once the problem was identified, my wife was essentially ambushed when she returned to the dealership with no warning or courtesy call to reinstate the insurance on her jeep or to bring the old license plate with her. By not knowing the proper procedures in which to take possession of a foreign car, you proved yourself to be incompetent in your chosen field and by not handling this matter with common decency, you proved yourself to be inconsiderate. These will be the two traits that I will relay to anyone who asks about your dealership, which includes a substantial portion of the Army Officer Corps at Fort Bragg, plus whoever else reads Facebook or any other site that will accept this story as a review of your service.

Shaunie001

Sep 29, 2011

I had a great experience, Amanda kept me informed every day how far along my repairs were.Really enjoyed getting back a super clean vehicle. Hope I do not need any body work in the near future, but if I do, reed Lallier will be my first choice.

skilly1937

Sep 29, 2011

Murphy was considerate and made sure that my problem was resolved. When she had to be gone on the scheduled pickup day, she made sure that she briefed another consultant to assist me when I arrived. A very pleasant experience, which went a long way in making a happy day.

GloAaron

Sep 22, 2011

I have always been very satisfied with the quality of service I have received at Reed-Lallier. James is the best service (mechanic) tech I have ever had to work on any of my cars. He has been the primary service person since my Trailblazer was new. All the service reps have always gone out of their way to make my involvement with them both professional and personal. Reed-Lallier is always my first choice in service and in sales.

jumper74

Sep 21, 2011

First I have mention that Reed Lallier is an exception Organization. I want express my sincere appreciation for the assistance from this dealership (and via GM) for providing warranty service and a "complementary first vehicle servicing" for my vehicle. I had a defective leather seat backing, service light/computer problem, a peeling interior silver door handle and a second time repair or replacement of the driver side front headlamp assembly. I am indebted to the dealership; they have earned my respect first through four new vehicle purchases within the past 24-months, but also with the First Class Customer Service after the sale.This is the best experience and customer service I have ever received from any vehicle dealership.Bobby was courteous, and continuously updated me with 1-2 phone calls updating me about what had to be done to repair the vehicle. He immediately put me into a rental but since parts had to be ordered, it was exceptionally well received that he phoned to keep me apprised of when to expect my Cobalt's return - Reed Lallier and Bobby actually exceeded their predictions of service time completion/return of the vehicle.Initially, Elaine took me to Bobby and she also followed up with me and made me feel welcomed and important (most dealership's have personnel that are just make you feel afraid/worried about what the cost is going to be or you don't trust them). At Reed Lallier, I now know I can trust their Service Department - this in addition to the trust I place in Mike Lallier who has actually played a part in each deal for a new car purchase.GM should know that this dealership is A+. I can say this as I once worked for dealership as a sales consultant and I left the car business based on how that Nissan dealership talked about customers within the Dealership.Reed Lallier is a place where the customer service department is just as good as the new car sales department - they treat you fairly; they give the customer a fair deal or honest after sales service support. Edwin & Hui Sook McClannan

krazyglu81

Sep 21, 2011

Steve is a wonderful advisor and with the assistance of Amanda everythings went very smooth. He was very helpful to me and made this a great customer experience. I could tell that Amanda is also a great asset because she was running around helping everyone out to ensure that the customer was promptly seen and taken care of. Gene found the issues and explained that they were all fixed and why it was a issue when I seen him at the dealership. So with Steve there everyone worked together to ensure the issues were resolved and in a timely manner.

norbert.white

Sep 18, 2011

I am always pleased with the service department because they treat me like family. When I drove up to drop my truck off for service (warranty work) Murphy remembered my name. That was impressive. She checked over my paperwork and checked to see also if there were any safety recalls that might need fixing or replacing while I was there. When I picked up my truck, she told me what was wrong and they fixed it. She was also nice enough to let me know what my next service needed to be done was. What impressed me the most was she actually asked me if I was still happy with my truck that I purchased from Reed-Lallier? I told her it was my second truck and yes, I am most happy with it. That was a friendly reminder of the warm people you find in the Carolinas. Thanks again Reed- Lallier!!Norbert White

tslknox

Jul 23, 2011

I have never had a better experience in buying a vehicle than I do when I buy one from Bob Lanford. He is very professional and knowledgeable about all the vehicles on the lot. He always goes out of his way to help in any way that he can. I will not buy from any other dealer than Bob Lanford. Also he has a great relationship with the finance department and Shirley because they always get the deal worked up in a very reasonable amount of time and there are never any problems that arise. I have bought more than 15 vehicles from Bob Lanford, (between my business and personal) and will continue to only buy from him!!! Bob Lanford is truly an asset to Reed Lallier!!!

mmccoy46

Jun 14, 2011

I appreciate the promptness and service I received on my Camaro SS. They corrected the problem and went above and beyond to ensure my satisfaction. Thank you to the names mentioned above.

wicksbk

Jun 12, 2011

Reed-Laller is the best! Never before have we walked out of a dealship and felt so satisfied. From our initial vist there starting with John Quinn, the General Sales Manager everything just went so smoothly as we ordered our new truck, went through the financing and warranty issues and took possesion of it. John actually ordered the truck for us---he went through all the options with great care. We just can not say enough about his professionalism, his energetic and upbeat personality and his knowledge regarding the product. He is an outstanding asset to Reed-Lallier Chevrolet. When we received our new truck, we were given so much valuable and excellent information on how to operate it from Bob Lanford and Phill Cannady. They are a great team working together to make sure that we are completely satisfied and know our new truck from top to bottom. They took so much time to make sure that we understood everything and knowing that we will probably have many questions in the future, they have offered their contact information for us to follow up with questions/issues that may arise. We know that they are there for us for the life of the truck should the need occur. We also must mention the Finance Manger, Shirley Harrison. She worked with us on financing and on warranty. She explained everything in a clear way and took her time to make sure every aspect of these topics was covered. We would recommend Reed-Lallier Chevrolet to friends and family who are in the market for a new vehicle. They sure have it down as to how to treat and take care of their customers!

ayork10

Jun 9, 2011

Best experience I've ever had in purchasing a new vehicle. Randy was very knowledgeable and enthusiastic without being overbearing. He worked hard to get me everything I was looking for at the best price possible. I was in the middle of traveling while purchasing my new 2011 Chevy Silverado and Randy went above and beyond to have the features I wanted quickly installed in my vehicle in time for me to continue my vacation.

jswisher

Jun 8, 2011

They go the extra mile to help you. Very Friendly. I would recommend this dealer over any other dealer. They even call you days later to see if you enjoy your new purchase.And to see if you need any help on the different options your new purchase has. If you were smart you would buy your next Car or Truck from Reed Lallier. Keep up the good work.ThanksJohn

bigd82

May 25, 2011

I had a bad experience with one of the sales staff, so I went back to the dealership and spoke with Jonh Quinn. I explained to him that I had been getting my vehicle serviced there for years. Because of the excellent service department, I decided to try the sales team. He was very concerned about addressing my issues. I was assured the experience I had was uncommom. After speaking with management I feel confident about continuing to do business with Reed-Lallier Chevrolet, and will consider them when shopping for my next vehicle.

maryeb2008

May 24, 2011

Awesome dealership to work with! Sales associates and Finance managers were very helpful and friendly. They worked with us and help us choose the best car and price for our budget. We really enjoy our new vehicle and the good gas milage it offers! I would definetly recommend Reed-Lallier to friends and family! Sincerly, The Locklears

lfoderaro

May 18, 2011

absolutly went the extra mile to ensure he saw fit that my car was repaired to absolute perfection I am extremely greatful to have a reliable dealership with an outstanding team of employees who see every experience of their customer's is handled above and beyond expectations, thank you.

FRANKLEADER

May 9, 2011

I HAVE HAD GREAT EXPERIENCE WITH REED LALLIER CHEVROLET. MONICA BURNS AND JOHN QUINN HELPED ME FIND AND NEGOTIATE A TERRIFIC DEAL FOR A NEW MALIBU LTZ THAT HAS BEEN RUNNING GREAT SINCE MY PURCHASE IN APRIL.I JUST HAD IT IN THE DEALER FOR SERVICE LAST WEEK AS 1 SPEAKER IN THE BOSE SOUND SYSTEM HAD AN INTERMITTENT BUZZ. THE SERVICE TEAM OF STEVE SHERMAN AND EMAILS FROM TERESA RATLEY SET IT UP AND FOLLOWED IT AS THEY REPLACED THE SPEAKER AND HAD IT READY TO GO WHEN I HAD ASKED TO HAVE IT.VERY PLEASED WITH CLEAR COMMUNICATIONS AND GOOD WORK THAT I HAVE ENCOUNTERED.THE NEXT TIME I AM IN THE MARKET FOR A NEW OR USED CAR I WILL RETURN TO REED LALLIER AND I WILL RECOMMEND THEM TO MY FRIENDS.

JayPepper

Apr 3, 2011

We were looking for two vehicles and went to a few dealerships but none came close to the service we recieved here. I can honestly say that the staff at Reed-Lallier Chevrolet did an amazing job with getting us our new vehicles and we couldnt be more thrilled with our purchases. Absolutely the best service from the moment we walked in and met Issac all the way until we met with Shirley and sign the papers : ) Wouldnt recommend any of our family or friends to go anywhere but here from now on.

voister

Mar 27, 2011

Poor service quality. I have had to have most of the warranty repairs done there repeated at another dealership. Would never purchase a vehicle from there as they are not willing to truly work out a deal. The deal I received out of town was night and day better than what they were willing to do.

idris422

Feb 10, 2011

I would like to congratulate all of the personnel that work at the Reed-Lallier dealership, anytime that I come into the dealership they make it seem as though I am a part of the family. Victor Lawrence is the best professional salesperson that I have ever bought anything from and as long as I am in the market for buying a car he will be the person I will buy from. I have nothing but exceptional things to say about Shirley Harrison and Andre Jennings when it comes to to your finance managers. Love all of them.

sissonshannon

Dec 6, 2010

My car now has more problems than before and the original problem has yet to be completely fixed. This dealer wants to charge me $60 every time they look at my car for the problem they were supposed to fix in the first place and it seems like every time I bring the car in for them to look at the problems get worse or my car starts doing things that it didn't do before I brought it back in! All I keep getting is the "run around" and someone different to talk to that tries to explain my cars problem to me like i'm completely ignorant when it comes to what's wrong with my car and what it needs to be fixed...I of course have done my research and know fully well what it would take to fix my car and just would like this dealer to fix my car as i've already paid them around $800 for a repair that I was told would be just under $400. I have since taken my car to a different mechanic for a FREE second opinion and was told Reed Lallier basically doesn't want to stand behind their "work" or "commitment to customer satisfaction"...and NO Reed Lallier I do not want to buy a new car from you nor will you ever touch my car again. There's nothing wrong with driving a used car. Do you not stand behind the very product you are trying to "sell me on" again? NO THANKS!

lmorris0117

Nov 19, 2010

On November 9th, my truck would not start. I was at a local car wash when Mr. Quinn pulled in and I asked him if he would assist me. He was incredibly helpful in jumping the battery but then also offered to have my truck (which was not a Chevrolet) looked over by his service department. Once I pulled in, Ms. Graham was already waiting for me with a smile. She then immediately had my truck looked over by their very fast and efficient service staff. Ms. Craig explained what my options were to repair my truck in a very kind and tremendously respectful manner. I cannot say enough good things about the people that helped me that day. They made what could have been a very bad day... a very blessed one. Thank you.

j_15p_88m_moody

Nov 17, 2010

Just wanted say extremely satisfied with the service I recieved. Worked fast and hard to get exactly what I wanted and worked hard to get the price in my range. Special thanks to Todd Golden, Corey, Shirely Harrison and anyone else that worked with my sale that I wasn't aware of. Highly recommended and will send people your way with that out hisitation!Thank you very much and love the truck by the way.

derrickfernandez

Nov 16, 2010

Anytime I have been to the Service Department they have gone above and beyond in trying to resolve any issue whether large or small, on 1 occasion the car had been detailed. Great job and kudos to the Service Team. I would highly suggest this team to anyone with a General Motors product.

monica rose

Nov 13, 2010

Excellent Service. Cowboy is very professional and helped me get what I wanted. Idefinetly will recommend this dealership and employee to future family and friends. From the first day i walked into the dealership I had a good vibe. I was treated withrespect and they were all eager to help.

nikpherson

Nov 13, 2010

We purchased a 2010 Journey from Reed-Lallier Chevrolet in Fay. NC on thursday this past week. This was the second vehicle we bought from Reed-Lallier. Our salesmen JJ O'Grady and Ronnie Cashwell gave us excellent Customer Service both times. JJ answered all of our questions honestly and did not try to push any vehicle on us he let us tell him what we were interested in. When we found the vehicle we wanted,JJ worked hard to help us get the best deal on it that fit within our budget. He even guaranteed our satisfaction of the vehicle to make sure there were no problems with it when we took it home. I highly recommend Reed-Lallier to anyone looking for a new or certified used vehicle. Ask for JJ O'Grady for terrific customer service!

chris_smith601

Nov 12, 2010

Cowbody was great. He really worked with us and got the deal we wanted. I would recomend him to anyone. He was patient as we worked through all the details and made sure we didn't leave until everything was just right. This is the second car that we have bought from Reed-Lallier and we will continue to shop there.One of the things that made this process easier was the fact that the car was listed on AutoTrader.Com. We were able to do a lot of research and didn't feel rushed when we got to the dealership.

stevenedwardclark

Nov 12, 2010

They have solved every problem I have ever had. I bought a Equinox from them and have been very happy. I have never had a dealership go so far above and beyond to really do everything they can for me. Bobby Snipes and John Quinn really did a lot to help me out. If you are looking for a dealership that really has amazing customer service, this is the dealership for you.

buterflykisjus4u

Nov 11, 2010

To cut through to the chase..These guy's were just awesome..Made my visit to the dealership very enjoyable. For Mark and Todd 2 thumb's up . Job well done by all the staff. Recieved the highest quality of service and respect from everyone.Great place to purchase a new or used vehicle

peetee109

Nov 8, 2010

I was there for a safety inspection. They took the car, I sat for 2 hours. Then someone came me the car failed. It needed a serpentine belt so they said, but I was not shown any proof. It would cost almost $300 to repair. I declined. When Mr. Wallace returned with my car, he wouldn't even look at me. When I got in my car there was a panel underneath the glove box dangling by some wires. I told the cashier. The car was taken somewhere again and when it came back, it was still the same. He still did not have the nerve to tell me to my face. The cashier told me he said he didn't do that, it was already like that! WRONG ANSWER!!!! HE STRAIGHT LIED! It was not like that. I left mad as hell and I'm still mad. They had the nerve to charge me $12.75.

jamesdsizemore

Nov 7, 2010

Amanda:When you first contacted me, I was surprised at the efficiency and motivation that you showed pertaining to the truck that my brother wanted to buy from Reed Lallier. If you remember, I distinctly told you that the service you showed was exemplary. My contact with Mark was also a great experience, and like you said he went out of his way to make this odd process a lot easier on my brother and my entire family. Sadly, that is about ALL THE GOOD I CAN SAY ABOUT REED LALLIER!After I agreed to purchase the vehicle at the quoted price and trade in, I immediately left to bring back the Power of Attorney and returned in less than an hour. Upon arriving there - I WAITED FOR THREE HOURS!!!!!! Only to find out after being told "I'm going to process this and get you out of here in 10 minutes," changed to "I'm sorry, I have to give this to the General Manager and let him decide what to do." Mind you, after waiting for three hours and NO....LET ME STRESS NO CONTACT EXCEPT TO BE TOLD THAT THERE WERE OTHERS BEFORE ME, AND THAT WE ARE WORKING ON GETTING THE TRUCK CLEANED AND GET YOU OUT OF HERE. At which point, I LEFT AND WILL NOT RETURN!!!!!!!! Furthermore, I will ensure that EVERYONE my family comes into contact with knows that Reed Lallier cannot handle business professionally, appropriately, nor with the service members of the United States Military that just wanted to buy a truck. BY the way, it was so nice to see the people that could have helped me, or even told me this information earlier, take multiple smoke breaks, joke with each other, and have fun. ALL WHILE I WAITED, AND WAITED, AND WAITED FOR NOTHING. I have never in my life seen such a disorganized mess of unprofessional people whose own salaries depend on if they sell a vehicle. Sadly for Mark, this is one sale HE WILL MISS due to his counterparts and sales leadership from this evening.At this point, I am beyond speechless, but NOT beyond sending out a broadcast email through military channels to inform others to NOT buy a vehicle from Reed Lallier and recount how a fellow service member was simply trying to buy a vehicle from a bunch of moronic, chain smoking, assholes who wouldn't go the extra mile to make a sale. Maybe they had just waited too late in the evening and just didn't want to mess with it. Maybe it was because it was beyond their IQ to rationalize that an honest family was trying to do the right thing by their family member. Maybe it was just because they were lazy and didn't give a DAMN. Whatever their poor reasoning was combined with their inability to make a concrete decision, or even politely ask someone to come back tomorrow so that their time was NOT WASTED. I guess doing the RIGHT THING was a little too difficult. Let me assure you of one thing, poor press among the military carries a lot of weight in this town, and I will make sure Reed Lallier is known for their poor service, attitudes, and work ethic.For good measure, I would highly encourage you to explain to others who may come to buy a vehicle from you, that they shouldn't waste their time. If they need a reference to that fact, please have them call me.James Sizemore

lsummers1

Nov 6, 2010

I was in town visiting a family member stationed at Ft. Bragg and my vehicle started making a noise. Being unfamiliar with the area - I took it to the Sears for inspection. They performed some work on it but then I had an additional problem that arose. Sears was unable to handle the repair and referred me to Reed-Lallier. Heather took the time to listen to my problem and worked quickly to diagnosis it. She then explained the problem and they worked quickly to rectify it. I had a 7 hour drive home and wanted to take no chances with the repair. If I were a resident of the area I would definately use them again. My vehicle is fine and am sorry I did not know about them prior to my Sears visit! Thank you!!!!!!

myTahoe4me

Oct 28, 2010

My husband is deployed and I was buying a truck from this dealership. I was welcomed by everyone and Mr. O'Grady took the time to show me vehicles and test drive them. It took me about 3 days to make up my mind but Mr. O'Grady took very good care of me & worked with me, as far as my POA & and even coming in on his day off to wrap up some paper work. I have only been a customer for about two weeks but by the 2nd day, everyone greeted me with my name, which is very impressive. Making a big decision without my husband being there was alittle nerve wracking but we got everything taken care of. I went into the dealership Friday and as a token of my appreciation I bought a cake & thank you card. It was the least I could do for everyone, especially Mr. O'Grady, who helped me through the process. Please extend my appreciation to your staff for the wonderful service and commitment they provided me with. Linda Battle

2009Vette

Oct 26, 2010

I've purchased two new Chevy's from Reed-Lallier Chevrolet, I also have all my services done there. I have nothing but great experiences at Reed-Lallier. Their sales Reps are very friendly thru out the process of negotiating a fair sale price. Mr. Russell Crowder and Mr. Tee Thomas are some of the best car salesman I have ever purchased a car from. I would highly recommend them both and Reed-Lallier for your next car purchase. A Satisfied Customer

ddecriscio

Sep 29, 2010

We purchased 2 vehicles from Reed Lallier a year ago. Last night we had a problem with the ignition and the car would not turn off. I called Reed Lallier to see if anybody could help us out. Mr Barco told me to bring the car in and he will take care of us. My wife and I drove to the dealership around 8:30 in the evening and Mr Barco did not waste anytime taking care of us. I feel that Mr Barco went above and beyond his duties as a Sales Manager in ensuring that we were squared away. The service and professionalism that Mr Barco showed last night should not go without praise. From the initial sales, to follow-ups, to service, Reed Lallier truly cares about their customers. I say thank you to all and a salute to Mr Barco for everything that I know he didnt have to do, but chose to do it anyway.David D

mariasjag2003

Sep 19, 2010

Mr. Russell Crowder was indeed very helpful and truly caring of our situation into getting us our new 2010 Chevy Malibu. He went out of his way to find us a low monthly payment and not only that but getting us this beautiful car we now own!.We are truly grateful for the Great! and Friendly customer serve we got from his staff. We would surely recommend him to our friends and family even anyone else needing a great deal and caring personality.We have had bad experience before and felt displeased with our past purchases with other dealerships,but he really made a huge difference!We are very thankful and pleased with our new vehicle. Thank You! Mr. Russell, sincerely, Mr and Mrs Lloyd and Maria Schillinger

macbethany03

Aug 19, 2010

Despite a pressure-filled experience at Reed Lallier a couple of years ago, our family decided to give them another chance. I'm sorry that we did. We wanted to trade in two top of the line 2005 Silverados that were in pretty good condition in exchange for a Traverse. We had no preference on the year of the Traverse and didn't expect a top of the line Traverse. We only hoped to trade both vehicles in with the least negative equity possible and reasonable payments each month. Reed Lallier appraised our very nice vehicles at a VERY low value and would not budge a cent on a price for even the lowest quality Traverse. They instead pushed us to trade in our two top of the line 2005 Silverados for a 2011 Silverado that had minimal features. If we wanted a Silverado, we would hold onto the ones that we already own, not trade them in for a lesser quality one with a newer year written on it. Reed Lallier offered us a "deal" that would benefit only themselves and only had their interest in mind. Reed Lallier would have made a lot of money off of us if we had allowed them to. We turned down their offer right away and asked them to explore the possibility of getting us into a Traverse. The salesman called a couple of times pushing the Silverado on us. I promise that if you go to Reed Lallier they will have only their interest in mind. If you want to be pressured into accepting a deal that has nothing to do with why you walked into the dealership, and if you want your nice vehicle to be appraised at a very low value so they can make a quick buck off of you then Reed Lallier is the place for you. Go to Hendricks Chevrolet in Cary. They gave us a very reasonable appraisal value on both of our vehicles and gave us a very generous rebate on a 2011 Traverse. They also got us the exact features that we wanted without pressuring us to take the entire luxury package---we chose a Traverse with minimal features, and they are adding a sun roof for us! At Reed Lallier we would have had to purchase other features that we did not want in order to get a sun roof. The salesman, Johnny, got us exactly what we wanted without wasting our time and didn't pressure us into anything we weren't interested in. The facility is also very nice and they offer complimentary popcorn and drinks and also have a nice waiting area with a play room for small children, which is a Godsend for people with small children who have time to kill. Make the drive to Cary and go to Hendricks Chevrolet in the auto mall. It's worth the trip.

KLG093

Aug 11, 2010

When my truck was involved in an accident a few weeks ago I knew that it would be going to Reed-Lallier. I know several body men up there and knew that the work was quality and it was. When it was time for it to go to service it became a nightmare. It is currently up there now and has been for over a month. The first time I was able to get my truck from service it was a mess. When it was time for them to replace my balljoint I specifically told them that they can not use a stock ball joint because I have a fabteck suspension lift. Obviously they didnt care because they installed it anyways and it had collapsed on me before I even made it home. As I was driving it away I realized that my brakes had been barely bleed and there was tons of air in them, the alignment was either halfway done or not done at all and to top it off the pins were not put back in my caliper so they began to seperate as I was driving down the road. When I went to confront them about it the service advisor told me that she didnt know what to tell me that I should talk to the body shop. The body had nothing to do with why her techs did a horrific job on my truck. Thank god for the body manager Nick. When I went to him he apologized several times even though it wasnt his fault. He immediantly went to ordering the parts that were supposed to be installed on my truck and he put me into a loaner car. He is truely a professional and dedicated to customer service. My truck will never see the Reed-Lallier service shop ever again.

rcarter66

Aug 4, 2010

A few months ago I was at your dealership to look at used cars. A salesman named Ervin was training a new employee and told me that he HAD to walk with me even tho I told him I was just looking and really did not need a salesman. Told me he was trying to train the other gentleman and that he really needed to walk with me while I was looking for training purposes. The employee Ervin, insulted me in front of the trainee. I had told him upfront what I was and was not looking for in a vehicle and he kept trying to show me cars in the category of what I was NOT looking for. When I told him what he was doing, he made the following comment "you're just like all women, you don't know what you want". I turned around from him, got into my vehicle and left the dealership.I know I should have notified your dealership before now, and I know that salesmen can be very pushy to make a sale and are used to dealing with more men than they are women. But I'm not 'typical' as he called me and it really hurt my feelings at the time.

natenholly10

Jul 1, 2010

MY OVER ALL EXPERIENCE WITH MARK WILKINS AND THE REST OF THE STAFF AT REID LALLIER CHEVROLET WAS VERY WELCOMING AND HELPFUL. MR. WILKINS WAS VERY FRIENDLY AND DETERMINED TO GET US THE DEAL WE WANTED ON OUR NEW CAMARO. HE GAVE US AMPLE TIME TO CHECK THE CAR OUT, FIGURE OUT OUR PRICE RANGE, AND INSURANCE OPTIONS. I WOULD RECOMMEND ANY FRIENDS OR FAMILY IN THE MARKET FOR A NEW CAR TO CHECK OUT REID LALLIER CHEVROLET.

dannyc

Feb 17, 2010

My 2004 chevy corvette goes in for regular service but does not get returned to me in the same condition as it went in. All I was supposed to get was an oil change but what I received was a wrecked vette. The bottom rocker pannels were ripped off, bottom passenger fender broke off. I was calm because I was told that it was in the best hands a damaged corvette could be in, repair would not be a worry. I was given a loaner chevy malibu to drive which broke down leaving the dealership to be given another malibu that wasnt in much better shape. Weeks and weeks go by with me getting nothing but excuses from the paint n body shop. Month and a half later or so, Im told it was a lengthly process because a vette is such a difficult car to work on. Its so difficult infact that my windsheild busted with the installation of my rocker which is connected to the fender, which is connected to the.....etc. Today I now have a vette with troubled or gaped doors, fenders missing screws, ratteling window, and paint overspray in the fenders and engine compartment. REED-LALLIER CHEVROLET has the worst quality of work to repair a car I have ever seen. It makes a person wonder about their used car selection and what short cuts were made to prepare them for sale. Customer service was just as bad, I would get a call telling me the car is ready for pickup, to only show up and told there is a mistake. The business and the people there are confused and lost. My overall experience was terrible, save yourself and carry your business to another dealer. I have the car n paperwork to prove this is the truth!

joeylem

Aug 23, 2009

My experience with Reed-Lallier Chevrolet was great. I received a great price on my vehicle, with no pressure from Mr. Annan. Mr. Annan and Mr. Quinn made sure that I was one hundred percent satisfied with the vehicle and the price. After dealing with the Finance Manager, Ms. Harrison, I fully believe Reed-Lallier Chevrolet has more integrity than any other dealership in the area. They honored a price quote that I feel any other dealership would have simply said was a mistake, and charged me full price. This spoke volumes towards their commitment to excellent customer service.

Johnny Beasley

Aug 22, 2009

From the time I walked in the door I was greeted with a smile and a friendly attitude. Judy was very helpful in every way possible. I did not purchase my Tahoe from this dealership but you would never have known this by the way I was treated. She gave me a complete breakdown of what was going to be done, how much it would cost, when it would be ready, and gave me her card in case I needed to call her. I will definitely consider Reed Lalier when it comes time to buy another new car,

babybluemb2002

Aug 21, 2009

Overall very pleased with our experience at Reed-Lallier Chevrolet. They worked to help us get everything we wanted in our new Camaro. I have not been inpressed by dealerships located in the Fayetteville area, but working with them was a pleasure. I will certaily return to Reed-Lallier Chevrolet in the future.

car701

Aug 21, 2009

Very satisfied with entire purchase process. Salesmen were not pressuring, and took care of my needs. I highly recommend this dealer to anyone interested in purchasing a vehicle. I give them a A+ in service and customer satisfaction. I will be back for future purchases.

Entropy

Aug 21, 2009

I looked at several dealerships when considering cars and all of the local dealerships were extremely unknowlegable about the car I was considering (to the point that they just said "I have no idea, lets go see if I can find the manual", or tried to offer me features and colors that aren't even available on that model). Some vastly inflated their price and gave me excuses like "well, we just sold one at $10,000 over sticker so we feel that is what the market can bear right now".I extended my search and went with Reed Lallier even though they were considerably farther from my home because they were willing to work with me, went to extremes to get the exact vehicle I wanted, and stayed in contact with me throughout the process. Their price was excellent, and their customer service was amazing.Even though they are much farther (2 hours vs. 5 minutes drive) I will continue to go to them for accessories and would absolutely consider them for future purchases.

lranew

Aug 21, 2009

I purchased my Chevy Tahoe new in 2007. I've been very pleased with the professionalism and attention your service department has given me. I've had some problems that has taken some time to correct and may still have some, but each time that I've brought the problems back to the attention of the service consultant they've been very helpful to the utmost possible way. I was very pleased with the salesman that sold me the Tahoe in 2007. I can't recall his name at this time, but had it not been for him, I would probably purchased a vehicle elsewhere. Overall your dealership and it's employees are the greatest. My next vehicle will definitely be purchased at Reed-Lallier's Chevrolet. Thanks for everything.Sincerely,Larry J. Ranew

jmcogdell1

Jul 15, 2009

I took my car in on July 8th because my check engine light came on, I got a phone call saying that they could fix the problem, that my car needed a fuel injection cleaning and service on the valves, I paid $495 when I picked the car up July 9th. Then on 13th the check engine light came back on for the same problem. The car was never fixed. This dealership has never been able to accurately fix the problems I have had with any vehicles that I have purchased from them. Now I'm out $495 and the problem is still not fixed. I took the car back to them today 7/15 and it is the exact same problem but now they want me to pay for the services again. I am highly upset because I have to keep wasting money when I was told that they fixed the problem.

ah64_apache_pilot

May 6, 2009

Excellent dealer. I took delivery of my Corvette Z06 purchased through the Military Exchange new car sales program in July of 2003 and they have been my point of contact for all scheduled and unscheduled maintenance on my vehicle. They are truly an asset to the Chevrolet brand and a fine example of what a GM dealer should be. Both their sales and service staff are knowledgable and experienced with Corvettes and are very military friendly. I will be purchasing my next Corvette through Reed-Lallier when I return from next deployment.

ABN

Apr 7, 2009

Came into the dealership on a Saturday for service, vehicle was inspected w/the service writer; no damage found and was noted on the invoice. Vehicle returned and inspected again with the service writer, damage found. Dealership would not accept fault nor even contact the General Manager to tell him of the situation - told me to contact my insurance to have it taken care of and asked me to leave. Have contacted the dealership several times and gotten the run around, never talking to the same person twice. Asked to talk to Mr. Lallier himself and was either put on hold, told he was out or they hung up. Simple damage for them to correct as its a GM vehicle and they are a GM dealer. Not to mention they jointly inspected the vehicle prior to taking control of it stated no damage found and then they jointly inspected it again before I took control and found damage and its all on their original invoice.