Reed Nissan reviews

gage993

Nov 27, 2016

I was very fortunate that Amanda answered my call, she was so up-beat, sweet and very Knowledgeable! I am looking forward to buying my very first car and Amanda gave me all of the info I need to make the right choice !

LilyB

Nov 27, 2016

Amanda Makos put me at ease while I was making my first car purchase. Unfortunately my credit wasn't the best so I decided to wait. Because of how friendly and understanding she was I will be back in a few months.

JavonaL

Nov 26, 2016

Had the best helper! She was friendly, nice and knowledgeable. My time with her was awesome! Thanks Renee I'll be visiting Nissan very soon , the vast choices and prices are okay also. I'm looking forward to a visit in the near future thanks for all of your patience and time with me, answering all of the many questions I had, a normal visit for me to a car dealership has always been full of pressure and fast talking. I enjoyed myself and ended our time together with helpful information to make a long lasting discussion. Thank you Nissan for being gracious on me. Great job Alexandra awesome team member!!

LRM413

Nov 26, 2016

Thank you for a great service. Came to the dealer looking for car and II got the one that I wanted a very good price.

Roen

Nov 26, 2016

Jay was very helpful and I am so happy with my new vehicle im in. My kids loved getting there face painting and chasing the marker guy around the store overall all we had a pleasant experience ?

TIANNA Alford

Nov 26, 2016

Me and my husband was on the dealer website for about 30 minutes after sesrching for the car of our dreams we had no idea what we was doing we was soon contacted by a young lady by the name of Briana Waldon she was very friendly and informative for every question she had an answer she was accurate and showed much intrest in our wants.........

Aunna98

Nov 25, 2016

Briana is awesome ! She is very informative and reliable. She let me know everything that I needed to know in order to purchase a car. I would definitely return and recommend to family and friends if they were interested in getting a car.

Nelson Hernandez

Nov 25, 2016

was looking for information on vehicles contacted reed nissan for information on veh. spoke to ashley. she was very helpful and made the experience easy.

BU BU CHILDS

Nov 24, 2016

Best place to buy a Nissan ask for Karen Reyes. She is informative and will make great things happen.

Jaimi

Nov 24, 2016

Thank you, to Ashley, in the internet department. She was kind, and courteous, and very knowledgeable. She answered all of my questions and made my car shopping much easier. Thanks, Ashley!!!

Orkid

Nov 24, 2016

I've been speaking to a girl from the internet Department her name is Amanda she's been helping me in my decision between a rogue, Pathfinder or a quest for my family. I live in California and I am prepared to fly there and drive my new car back I'm going for the quest and I can't wait for it thank you Amanda you are the best

WayneL23

Nov 24, 2016

Renee and Aleaxandra Gonez made the car buying process so easy even though I'm not buying a car just yet I will come to them when I am

Anthony shutt

Nov 23, 2016

This gentleman was very knowledgeable about buying car process. He was not only after the commission from the sale, but after customer satisfaction in every way. He explained and adviced me on all options that i have and agreed with my decision. Excellent customer service!!!

Jasmine

Nov 23, 2016

My experience with Briana Waldon was PERFECT . She was very polite and knowledgeable when it came to picking out a car that help me fit my needs and also my budget lol . I see myself recommending her/them to anyone that's looking for a new car .

nelson

Nov 23, 2016

contacted reed nissan and spoke to ashley and asked for information on veh. she was very helpful and knowledgable and answered the questions i asked

Philip

Nov 23, 2016

Called and set up an appointment with Amanda. She was the most helpful person and had an answer for everything, wish more places had people like her.... Makes life so much less stressful when you have helpful caring people like her..

Roger Allen

Nov 23, 2016

Andre Young and Alex Gomez were very helpful today. Great place. Roger Allen

JasmineWright1015

Nov 23, 2016

My experience with Briana Waldon was PERFECT . She was very polite and knowledgeable when it came to picking out a car that help me fit my needs and also my budget lol . I see myself recommending her/them to anyone that's looking for a new car .

jpcars

Nov 23, 2016

I called to set up an appointment to see about a car I saw listed on the internet. I spoke with Ashley, who helped me with everything I needed. She was kind, courteous, and very professional. Thanks, Ashley!!!

Phil0013

Nov 23, 2016

Called and set up an appointment with Amanda. She was the most helpful person and had an answer for everything, wish more places had people like her.... Makes life so much less stressful when you have helpful caring people like her..

Adrienne

Nov 22, 2016

Helpful and informative customer service. Karen Reyes is my go to person!

Amin2646

Nov 22, 2016

I had a fantastic experience. I work a lot from my computer so I don't really have time to go out and browse. I spoke with Amanda, and she was a fantastic resource. She answered all my questions and was patient with me when there were some things I didn't understand. Overall great experience! Definitely recommending to my friends.

Aynesha

Nov 22, 2016

I really enjoyed my visit to Reed Nissan even though I didn't leave with a car Briana Waldon was awesome she was friendly and gave me every option possible for a great car buying experience!!!!!

Breanna Riley

Nov 22, 2016

Car shopping can be a bit overwhelming. The first place I went to was Reed Nissan and they made the process so easy. Briana Waldon assisted me and walked me through the entire process from which car would fit my budget as well as my style. I'd definitely recommend Reed Nissan especially for first time buyers and make sure to ask for Briana!

briana waldon

Nov 22, 2016

I really enjoyed my visit to Reed Nissan even though I didn't leave with a car Briana Waldon was awesome she was friendly and gave me every option possible for a great car buying experience!!!!!

Dana L

Nov 22, 2016

Renee has been a great person to speak with, she has awesome customer service and she explains things in detail. You have an awesome team Alexandra Gomez.

George Rodgers

Nov 22, 2016

When I called Reed Nissan Orlando and reached the internet sales line Jessica Garces picked up my call and set a same day appointment for me. While speaking to me in a professional manner on the phone she made sure to answer all my questions and greeted me with a smile when i walked in the door. Thanks to her hospitality and the help of Alexandra I was able to purchase a car pressure free thanks to everyone that helped me feel comfortable during my visit

Judo

Nov 22, 2016

Andre y and Alex Gomez were great, friendly and patient, helped answer all of the many questions I had, I will definitely be back again.

junior.ron

Nov 22, 2016

Ive been to plenty of dealerships before and reed nissan is top on my list. They are always nice, never rude, extremely professional and I had the pleasure of working with Jay Gonell. He was informative and that was helpful for me. Thanks Jay!!

Khadejah Robinson

Nov 22, 2016

Visited Nissan on last Friday and I was greeted by Andre Young who was very professional and knowledgeable .! His manger, Alex gomez should really be proud of Mr. Young. He is a great asset to the company.! We need more men like him in the car industry.

Marshea Crawford

Nov 22, 2016

Amanda was amazing and helped me find the perfect car! I was skeptic at first but she made the experience so comfortable and easy! Thank you Amanda!!!

redrose457174

Nov 22, 2016

I stopped by Reed Nissan on my lunch break just looking around..I talked to Jay Gonell who made me feel comfortable even knowing I had a short time to gather as much info as possible to prepare me when I came back after work. I guess I could have waited until after work but I got impatient and wanted to see the car lol He didn't rush me, he didn't push me off to anyone else, and he remembered me when I came back which made me feel special. I recommend working with Jay Gonell because honestly I've never felt more comfortable buying a car before.

Strawberry Johnson

Nov 22, 2016

Absolutely impressed with the service I received from Briana Waldon! I came in to search for a new car and she was on the money from the moment I walked in. Great personality and very knowledgeable of her job. I highly recommend anyone coming in to deal with her!!!

teresa hammond

Nov 22, 2016

The past two vehicles that I have purchased we're both from a Buy Here Pay Here establishment which I have since learned is a huge mistake I have contacted Amanda Makos in regards to being able to purchase a new vehicle out of all the vehicles that I've ever owned I have been most impressed with my Nissan Altima Amanda makos went above and beyond to explain to me how to improve my credit which I've been working very hard on I am more then happy to say that very soon i will be purchasing a brand new nissian altima thanks to Amanda Makos!!!! Her honesty and no pressure sales has just made a customer for life. Thanks

Tross

Nov 22, 2016

Briana was great help. She has the greatest personality and has the best customer service skills. I didn't know exactly what I was looking for but she assisted me the best way she could. I would definitely recommend her when buying a car. Thank you Briana.

Yvette

Nov 22, 2016

I came in and spoke to I believe the manager by the name of alex. She was very friendly and referred me to a gentleman by the name andre whose customer service was amazing! I told him what i was interested in and what my budget was and he was able to get just the right car for my needs. The staff was amazing and I highly recommend anyone to check this place out! Once again you the man andre! I'll be back for sure with some more customers. (:

amin2646

Nov 22, 2016

I had a fantastic experience. I work a lot from my computer so I don't really have time to go out and browse. I spoke with Amanda, and she was a fantastic resource. She answered all my questions and was patient with me when there were some things I didn't understand. Overall great experience! Definitely recommending to my friends.

dooney

Nov 22, 2016

I have been to so many car place in giving the run around but a wonderful young lady name renee help me with everything i needed to know and she took her time to help me understad i will pass the word to my friends thank you so much renee keep up the great work

jasminene1

Nov 22, 2016

Finding a car for my family has never been such a smooth process. Thank you Briana Waldon for your outstanding service and your help in this car journey.

Tahtii

Nov 22, 2016

I had an amazing experience. I was help by Renee and she helped me with any questions I had and help me find the perfect car. Her manager even helped she is wasn't sure about one question I had. Alexandra Gomez was I the manager name. Fantastic experience.

TeyanaR

Nov 22, 2016

Briana was great help. She has the greatest personality and has the best customer service skills. I didn't know exactly what I was looking for but she assisted me the best way she could. I would definitely recommend her when buying a car. Thank you Briana.

Yorsh83

Nov 22, 2016

When I called Reed Nissan Orlando and reached the internet sales line Jessica Garces picked up my call and set a same day appointment for me. While speaking to me in a professional manner on the phone she made sure to answer all my questions and greeted me with a smile when i walked in the door. Thanks to her hospitality and the help of Alexandra I was able to purchase a car pressure free thanks to everyone that helped me feel comfortable during my visit

Adria M Devon

Nov 21, 2016

Recently, while shopping for a new car, I had the pleasure of meeting a member of your staff named Amanda. What a prize you have in her!! She answered all of my questions...and I had lots of them..with a smile on her face. Amanda was very professional and happy to help. I know that I will definitely recommend Reed Nissan to my friends and family.

Agera

Nov 21, 2016

Andre Y and Alex Gomez went the extra mile for me and my family when we visited Reed Nissan. They were always friendly and courteous. They also made sure they knew what we was looking for and did whatever they could to make sure that we left happy.

Ashanta

Nov 21, 2016

Briana Waldon was great, she was very helpful, attentive, and nourishing when it came to my needs and answering questions. You need help the right way, let Briana take good care of you : ) !!

Ashanti 123

Nov 21, 2016

I was very nervous going in to Nissan since it was my first time but Briana Waldon reassured me how easy it would be and made me feel more comfortable and certain of my choices I made today.

brianna254

Nov 21, 2016

I recently went to Reed Nissan looking for a new car. Briana Waldon assisted me throughout the entire process. She was professional, informative and answered all my questions. Briana explained the prices, which were pretty good, and went out of her way to make sure I was satisfied when I left. I highly recommend Reed Nissan and make sure to ask for Briana, she's very friendly and helpful.

Charles1942

Nov 21, 2016

I called in about buying a new car and spoke to Andre. He was very helpful and intelligent when answering all my questions. I look forward to meeting him at our appointment to test drive the new Maxima.

Cheryl Pennington

Nov 21, 2016

Amanda Makos is very knowledgeable and super sweet. I have been nervouse about purchasing a new car, but she was very helpful in making me feel comfortable and easing my nerves. She is very patient with all my questions as well. I am looking forward to my appointment and to meeting her. Thank you Amanda!

DGARCIA

Nov 21, 2016

As a first time car buyer I was nervous and did not know all the questions to ask but Karen Reyes was extremely helpful and put my worries at ease. She provided all the information I needed to make the car buying process much easier for me. I will definitely be back to purchase a vehicle from her! Thank you!!

Heather ashe

Nov 21, 2016

I absolutely loved my experience, Amanda was amazing and helped me find the perfect car at the right amount! Thank you Amanda!!!

Jackie

Nov 21, 2016

I called in because I had some questions on cars I was interested in. Amanda was able to clarify everything I needed to know. I feel confident in knowing what I'm looking at, thank you so much!

Janessa

Nov 21, 2016

I had the pleasure of being assisted by Briana Waldon she was very pleasant and patient when it came to helping my grandmother find a new car. Thank you

Jen Byard

Nov 21, 2016

Amanda M went the extra mile to make sure I was well taken care of while I was at the dealership. Although I was unable to make a purchase that day her kindness and her ability to keep me at ease through the process was extraordinary and when I am ready to purchase a new Rogue, I will definitely be coming back to Reed Nissan!!!

Julio Medina

Nov 21, 2016

I called the internet Department today because I saw a car online a lady named Karen answered the phone and helped me pick out the perfect Maxima I will be in tomorrow to buy it I am very excited and I would recommend Karen to anybody that's looking for a car thank you Karen!

Kaja

Nov 21, 2016

Overall I had a great experience at Reed Nissan, they made it so easy for me to find the car I wanted at the prices I needed. If you're ever looking to purchase a new car I would highly recommend checking them out. Make sure you ask for Briana Waldon, she was highly informative and made the process very easy. She worked with me to make sure all of my needs/ requirements were meant and was very patient with me. I would highly recommend her!

Lakensha Smith-Loyd

Nov 21, 2016

I had a Great experience at Nissan. Renee offers tremendous customer service and made sure all my needs were met. I also got a chance to meet Ms.Gomez and her approach was awesome. The experience was great thanks to the lovely ladies.

Linda

Nov 21, 2016

I went to the Reed Nissan website and inquired on a car. A few minutes later I was contacted by Karen who provided more information on the vehicles I was interested in and invited me to come in and check out the cars that they have and go for a drive it. Karen was a true professional.

Lupe

Nov 21, 2016

Briana Waldon was great, friendly and patient, very friendly, and helped answer all of the many questions I had, I will definitely be back again.

Mary

Nov 21, 2016

I spoke with a lady named Ashley in the internet department. She set me an appointment very fast service just how i like it! Thanks

Mercedes

Nov 21, 2016

My mother and I visited Reed Nissan to get a oil change . My service was quick and friendly. I was greeted by Briana. W she informed us on some of the deals they had going on at Reed Nissan and answered questions that I had. Very nice young lady that knows how to do her job well. We will be visiting soon.

Mercedes Tesfaye

Nov 21, 2016

My mother and I visited Reed Nissan to get a oil change . My service was quick and friendly. I was greeted by Briana. W she informed us on some of the deals they had going on at Reed Nissan and answered questions that I had. Very nice young lady that knows how to do her job well. We will be visiting soon.

Rod Ryles

Nov 21, 2016

The other day I came into Reed Nissan and honestly I didn't have the slightest idea on what brand, year, color, make, or model car I was thinking on purchasing, so I went to shop around and see. Briana Waldon helped me out tramendously. I was full of questions and I know I can get overly aggravating but Briana didn't let that bother her at all. She asked me questions to pick my brain and see what I was interested in and she laid cars out on the table. At the end of my visit I knew exactly the car I wanted. I will be back before Christmas. Thank you Briana :-D

Taylor

Nov 21, 2016

It was a great experience talking to andre and alex(manager) about some of the black friday deals over the phone! They were proffessional and accurate Would recommend them to anyone-Taylor

Adria M Devon

Nov 21, 2016

Recently, while shopping for a new car, I had the pleasure of meeting a member of your staff named Amanda. What a prize you have in her!! She answered all of my questions...and I had lots of them..with a smile on her face. Amanda was very professional and happy to help. I know that I will definitely recommend Reed Nissan to my friends and family.

Agera

Nov 21, 2016

Andre went the extra mile for me and my family when we visited Reed Nissan. He was always friendly and courteous. He made sure he knew what we was looking for and did whatever he could to make sure that we left happy.

alisenkwilliams

Nov 21, 2016

I went to Reed Nissan to trade in my vehicle in hopes of buying my very first brand new car (I've only had used cars). I scheduled an appointment with Dwayne Loy because previous customers (my dad for example) told me he was the guy to deal with. He was extremely helpful, listened to any concerns I had, and was able to find a nice car within my budget. I was also able to get financing through Reed Nissan which was a really big help from Chris Williams & Dwayne Loy. Mr. Loy made sure that he went over every detail of the car and any servicing/maintenance that is needed to keep my Nissan Versa on the road without any problems. It was a great experience and would recommend this dealership to anyone looking for a car and who wants to receive great customer service.

Allen123

Nov 21, 2016

Overall I had a great experience at Reed Nissan, they made it so easy for me to find the car I wanted at the prices I needed. If you're ever looking to purchase a new car I would highly recommend checking them out. Make sure you ask for Briana Waldon, she was highly informative and made the process very easy. She worked with me to make sure all of my needs/ requirements were meant and was very patient with me. I would highly recommend her!

ashantad

Nov 21, 2016

Briana Waldon was great, she was very helpful, attentive, and nourishing when it came to my needs and answering questions. You need help the right way, let Briana take good care of you : ) !!

Ashanti

Nov 21, 2016

I was very nervous going in to Nissan since it was my first time but she reassured me how easy it would be and made me feel more comfortable and certain of my choices I made today.

Dejamo

Nov 21, 2016

Briana Waldon was very patient with me, being that it was my first time car shopping. In the near future I will come back, as well as telling others about the service I had on this day!

EshDubb15

Nov 21, 2016

Reed Nissan was the absolute best all around. They made sure I walked outta that car lot satisfied. I did not have to second guess my choice after visiting this dealership.

Htejera

Nov 21, 2016

Brianna was AMAZING!! Walked in to get my breaks checked out and ended up leaving with a new car and cheaper payments!!!!!!!! ???? Thanks Bri you ROCK!!!

Jackson, Tamisha 1151

Nov 21, 2016

I spoke to Briana on the phone and she provided me with great information and even though I'm not in the market to buy a vehicle at the moment I will recommend her to anyone I know who is currently in the market to purchase

JaxLynn

Nov 21, 2016

Amanda was amazing! I called with some questions I had on cars that I was interested in. She was able to clarify everything I needed to know. I feel confident in knowing what I'm looking at, thank you so much!

Jbaker189

Nov 21, 2016

I had the pleasure of being assisted by Briana Waldon she was very pleasant and patient when it came to helping my grandmother find a new car. Thank you

Jennifer S Byard

Nov 21, 2016

Amanda M went the extra mile to make sure I was well taken care of while I was at the dealership. Although I was unable to make a purchase that day her kindness and her ability to keep me at ease through the process was extraordinary and when I am ready to purchase a new Rogue, I will definitely be coming back to Reed Nissan!!!

Kingheath3

Nov 21, 2016

Briana Waldon was so nice to me and my mom I walked in to get an oil change and left with a new car!!!! Thank you so much!

Lakensha Smith-Loyd

Nov 21, 2016

I had a Great experience at Nissan. Renee offers tremendous customer service and made sure all my needs were met. I also got a chance to meet Ms.Gomez and her approach was awesome. The experience was great thanks to the lovely ladies.

Mary

Nov 21, 2016

I spoke with a lady named Ashley in the internet department. She set me an appointment very fast service just how i like it! Thanks

mzflorida

Nov 21, 2016

I truly enjoyed Reed Nissan!! The two young ladies who assisted me were very helpful. Renee and Alexandra Gomez didn't make me feel rushed nor just another customer. They both made me feel like family. I LOVE MY NEW NISSAN

redrose457174

Nov 21, 2016

I stopped by Reed Nissan on my lunch break just looking around..I talked to Jay Gonell who made me feel comfortable even knowing I had a short time to gather as much info as possible to prepare me when I came back after work. I guess I could have waited until after work but I got impatient and wanted to see the car lol He didn't rush me, he didn't push me off to anyone else, and he remembered me when I came back which made me feel special. I recommend working with Jay Gonell because honestly I've never felt more comfortable buying a car before.

Rr2100

Nov 21, 2016

The other day I came into Reed Nissan and honestly I didn't have the slightest idea on what brand, year, color, make, or model car I was thinking on purchasing, so I went to shop around and see. Briana Waldon helped me out tramendously. I was full of questions and I know I can get overly aggravating but Briana didn't let that bother her at all. She asked me questions to pick my brain and see what I was interested in and she laid cars out on the table. At the end of my visit I knew exactly the car I wanted. I will be back before Christmas. Thank you Briana :-D

sunshine

Nov 21, 2016

The past two vehicles that I have purchased we're both from a Buy Here Pay Here establishment which I have since learned is a huge mistake I have contacted Amanda Makos in regards to being able to purchase a new vehicle out of all the vehicles that I've ever owned I have been most impressed with my Nissan Altima Amanda makos went above and beyond to explain to me how to improve my credit which I've been working very hard on and informs me that driving a new vehicle is not as far out of reach as I first thought I am excited to say that I will be going to see her soon and driving away and what I'm hoping to do another brand new Nissan Altima

Timothea A Williams

Nov 21, 2016

My experience with Reed Nissan was an excellent one due to two very outstanding people. Renee was very polite and thorough. Her supervisor was a very detailed key to making my call a success. Thank you both.

Yvettepearce24

Nov 21, 2016

I came in and spoke to I believe the manager by the name of alex. She was very friendly and referred me to a gentleman by the name andre whose customer service was amazing! I told him what i was interested in and what my budget was and he was able to get just the right car for my needs. The staff was amazing and I highly recommend anyone to check this place out! Once again you the man andre! I'll be back for sure with some more customers. (:

Anthony Pasquino

Nov 20, 2016

I went to Reed Nissan and I couldn't even begin to tell you what a great experience I had. Amanda Makos was so friendly, informative and down right humble. The prices were amazing and she went of her way multiple times for my business. I would highly recommend Reed Nissan to anyone looking for a great deal,!!!! They treat you like family !!!!

Chrystal Austin

Nov 20, 2016

Renee and Alexandra Gomez really helped me through this car buying process and even though I can't buy now I will go to them when I'm ready

fcastegino

Nov 20, 2016

I was doing some car shopping and weighing out my options and I came across Reed Nissan as my best choice. They had the most reasonable prices and once I got to the dealership I met Jay Gonell, who was awesome to work with and knows a lot about Nissan, and he got me my car! it was a pleasure :)

Oscar Sanchez

Nov 20, 2016

Awesome place I got a chance to speak with Karen Reyes when I was shopping for my new Armada. After talking with her about everything she convinced me to purchase. Having a great agent like Karen help me thru all my questions made me decide in "YES". Ill be there on black Friday bright and early.And driving back home in style.

Renee/ Alexandra Gomez

Nov 20, 2016

They were Very helpful and informative. They were polite and helped with everything I needed.

shrnarriaWilliams

Nov 20, 2016

Renee was a very good help for all the information i needed and her supervisor Alexandra Gomez was Very professional and Helpful I am very thankful for them

Anthony Pasquino

Nov 20, 2016

I went to Reed Nissan and I couldn't even begin to tell you what a great experience I had. Amanda Makos was so friendly, informative and down right humble. The prices were amazing and she went of her way multiple times for my business. I would highly recommend Reed Nissan to anyone looking for a great deal,!!!! They treat you like family !!!!

Courtmills95

Nov 20, 2016

Ja'Air Young is a good employee. He is respectful, helpful, full of energy, and very useful. I would recommend him for promotion. He needs a raise.

Narria Williams

Nov 20, 2016

Renee was a very good help for all the information i needed and her supervisor Alexandra Gomez was Very professional and Helpful I am very thankful for them

SFCYOUNG63

Nov 20, 2016

I spoke to Andre on the phone. He had great spoke to Alex Gomez, the manager was great in my car search, but I currently not looking now.

cardona78

Nov 19, 2016

This is a nice place to buy any kind of vehicle. Used, new, whatever! they are good cars and good people. Jay was helpful and I appreciate his help and also the managers help and finance managers help. I'm glad a took the time to come in because that day I wasn't feeling good but I left happy so that's all that matters

Coolchick

Nov 19, 2016

Amanda Makos was very helpful when it came to informing me on a new car. Her passion and dedication really shows in her work. If I could give her a grade, it would be an A+!! Keep it up girl!

Erin Chance

Nov 19, 2016

Thanks to Andre Young I was given the appropriate information. Great service! Kuddos to his manager Alex G

Felicia

Nov 19, 2016

I dislike shopping for cars so I went online and found a couple that I like. I called the dealership to ask some questions and talked to a girl named Jessica. She helped me pick the right car. She was great and I recommend anybody to ask for her when they call. Thanks Jessica!

Heather ashe

Nov 19, 2016

I absolutely loved my experience, Amanda was amazing and helped me find the perfect car at the right amount! Thank you Amanda!!!

Jay Droz

Nov 19, 2016

From when you walk in, everyone is kind and welcoming. Addressed all our questions and they were able to assist us with our needs. This is our 4th Nissan car, and will continue to be loyal customers. Thank you Jay for all your help. Truly, greatful.

Karen

Nov 19, 2016

I called today and spoke with Karen she was really nice and very helpful. We setup a appointment for tomorrow to see if I can drive off in a brand new maxima!

Kelly

Nov 19, 2016

I called into Reed and i was very nervous about buying my first car. I spoke with Alexandra Gomez and she was very knowledgeable and helped calm my nerves. I am so excited about my appointment on Saturday! I cannot wait to test drive the Maxima! Thank you Alexandra!!!

Krista S.

Nov 19, 2016

Went in to get new used family car and Renee helped my every step of the way. I got the perfect ling term family car. Love my Altima

Mike

Nov 19, 2016

As a first time car buyer, I was so lost and did not know where to begin or what questions to ask. I called Reed Nissan and spoke with Karen Reyes, whom was very friendly and knowledgeable. She put my mind at ease and I look forward to purchasing my new car!

mrjonathan1

Nov 19, 2016

Jay is THE man! he got me exactly what i wanted and not to mention hes pretty cool and very easy to talk to.

Nikki Strain

Nov 19, 2016

After hearing that Reed Nissan had the best deals in the nation right now I gave them a call. Alexandra went over all the prices with me and explained how the financing works. She was very nice and super helpful. I look forward to working with her on Saturday.

Peter Manos

Nov 19, 2016

I was assisted by a very pleasant and helpful member of your staff named Amanda. She helped out greatly. I will suggest Amanda to all of my friends and family members.

Phil

Nov 19, 2016

I called and spoke with Karen about financing a Maxima she was amazingly helpful and really patient! I can't wait for my appointment tomorrow!!!

SRivera

Nov 19, 2016

As a first time car buyer, I was so lost and did not know where to begin or what questions to ask. I called Reed Nissan and spoke with Karen Reyes, whom was very friendly and knowledgeable. She put my mind at ease and I look forward to purchasing my new car!

Stephanie Dryer

Nov 19, 2016

I will totally be buying another car from them! Great service, great staff

fcastegino

Nov 19, 2016

I was doing some car shopping and weighing out my options and I came across Reed Nissan as my best choice. They had the most reasonable prices and once I got to the dealership I met Jay Gonell, who was awesome to work with and knows a lot about Nissan, and he got me my car! it was a plesaure :)

G8rGirl97

Nov 19, 2016

Exceptional service provided with genuine care and concern with my best interest in mind as I purchased a vehicle for daughter. Jay truly put me ease as I went thru the process. So glad I returned to Reed Nissan to meet my vehicle needs.

Heather ashe

Nov 19, 2016

I absolutely loved my experience, Amanda was amazing and helped me find the perfect car at the right amount! Thank you Amanda!!! Your a great asset to the company!

Jaydz79

Nov 19, 2016

From when you walk in, everyone is kind and welcoming. Addressed all our questions and they were able to assist us with our needs. This is our 4th Nissan car, and will continue to be loyal customers. Thank you Jay for all your help. Truly, greatful.

kozmozbeauty

Nov 19, 2016

I called into Reed and i was very nervous about buying my first car. I spoke with Alexandra Gomez and she was very knowledgeable and helped calm my nerves. I am so excited about my appointment on Saturday! I cannot wait to test drive the Maxima! Thank you Alexandra!!!

mikeholday

Nov 19, 2016

I dislike shopping for cars so I went online and found a couple that I like. I called the dealership to ask some questions and talked to a girl named Jessica. She helped me pick the right car. She was great and I recommend anybody to ask for her when they call. Thanks Jessica!

mrjonathan

Nov 19, 2016

Im not one to leave reviews but Jay made it worth my time to sit here and write one! He was so good with me to the moment he greeted me, helped solved problems that came up, he was patient and professional and i'm glad I got to buy my car from him! Thank you Jay

Oscar Sanchez

Nov 19, 2016

One of the best experiences I had ever at a car dealer service center, Karen Reyes made my day helping me out and now Im going back this week to buy a new Armada as a Back Friday present to myself. Cant wait! Thank you Reed Nissan

SMoothLive

Nov 19, 2016

As a first time car buyer, I was so lost and did not know where to begin or what questions to ask. I called Reed Nissan and spoke with amanda makos, whom was very friendly and knowledgeable. She put my mind at ease and I look forward to purchasing my new car!

SRivera162

Nov 19, 2016

As a first time car buyer, I was so lost and did not know where to begin or what questions to ask. I called Reed Nissan and spoke with Karen Reyes, whom was very friendly and knowledgeable. She put my mind at ease and I look forward to purchasing my new car!

Ana

Nov 18, 2016

Jay Gonell helped my mother and I at Reed Nissan. Excellent gentlemen quick and efficient !!! Thank you .

Ana

Nov 18, 2016

Jay Gonell at reed nissan helped my mother and I get a great deal on a car we wanted! He was quick and easy and besides the competition garunteed us we would get the car we wanted! Thank you Jay Gonell for everything you did for us!!!

djnobody

Nov 18, 2016

I called and spoke with Karen about financing a Maxima she was amazingly helpful and really patient! I can't wait for my appointment tomorrow!!!

Jocieee123

Nov 18, 2016

Amanda Makos was very helpful when it came to informing me on a new car. Her passion and dedication really shows in her work. If I could give her a grade, it would be an A+!! Keep it up girl!

Krista Seibert

Nov 18, 2016

Went into Nissan Orlando for newer used car. Renee helped me every step of the way. Helped me pick out the perfect long term family car. I love my Altima.

Nikki Strain

Nov 18, 2016

After hearing that Reed Nissan had the best deals in the nation right now I gave them a call. Alexandra went over all the prices with me and explained how the financing works. She was very nice and super helpful. I look forward to working with her on Saturday.

Scott1985

Nov 18, 2016

Called and set up a appointment with Ashley to come in Sunday to look at a couple of vehicles that I am interested in purchasing. I am extremely excited to come in and test drive the vehicles and make a purchase

bailey

Nov 16, 2016

I was referred to Reed Nissan though a friend who bought a car from Jay Gonell and he said he was awesome and so was everyone who works there. He was more than awesome!! I forget the name of the manager who was working with us but anyways Jay is great

llopez

Nov 15, 2016

anytime i have any issues or questions, even after buying my car from Jay, he has always been there for me. It's not just "buy the car and leave and they will forget about you" type thing, Jay has ALWAYS answered my calls, gotten back to me if he couldn't talk at the moment, and ultimately cares about my (and im sure all his customers) overall satisfaction. He is seriously a great great GREAT sales rep!!

newcarbuy

Nov 15, 2016

jay will go above and beyond for you. I was greeted by him shortly after getting out of my car and I had a good feeling about him. good job on getting me my car

Devonte C

Nov 14, 2016

Anthony Santiago was respectable and quick on he's feet. Everything went fast I was in my new car in minutes. If I would of gotten in another salesman I would of been stuck for hours. Thank you so much Anthony Santiago

yvonne

Nov 12, 2016

The sales man ( I forget his name ) was infornative and was willing to listen to what we wanted and not tell us what he thinks we needed like some sales reps. He went the extra mile for us. Thanks

Denise Murray

Nov 11, 2016

We bought 3 new cars and the process was easy and service was excellent. Very highly recommend

kbrachok

Nov 10, 2016

I had a very good experience at Reed Nissan. Thank you Jay :)

jkf123

Nov 10, 2016

This dealer uses low-ball tactics to sell their vehicles. My husband and I went in just looking and had a car to trade in. They took the keys to our car and when I asked for them, they would not give them back and I did not understand why? Then, I told them I wanted to go through my credit union and they kept saying they would but then ran my credit behind my back and went through a completely different credit union. They also charged us charges that I did not even know about and they did our loan for 6.5 years which we never discussed and we did not know this either until after the fact. Dishonesty is deceptive and not a good business practice at all! Be warned! They also said we had warranty and that we could take our vehicle to any dealer because we were from out of town and then when we tried to go to our local dealer, they said we had to pay? Why? Your business practices are unethical and deceptive and it is not right at all!

Susan

Nov 9, 2016

Went to Reed because of an online ad for a used Nissan Quest.I worked with Anthony Santiago. He was very friendly, professional and helpful. He worked with me trying to get the best deal. I went there pretty much ready to buy that vehicle , but he didn't know that. I Had read all the details including the Carfax. I had a number in mind, and he helped me get close to that number. I had my 10 year old granddaughter with me and he was very congenial with her. She said later that he was very nice. He went through all the bells and whistles with me, set up my bluetooth, helped me get the app on my phone that would walk me through everything about the car. I was in a time crunch and he quickly helped me through the process, while covering everything. The financial department was very efficient and had everything ready right away. Don't remember his name, but cudos to him too. I had more questions, and Anthony invited me back the next day and was very helpful.

Chris

Nov 4, 2016

You can see my earlier review below where they asked for my name and info, well I provided that through this app and guess what a couple of days later not a peep again. Are you kidding me? Now look for their reply below apologizing. Remember those replies are to save face only.

Louisa Long

Nov 4, 2016

Had a great experience here in 2013 when I bought my new Altima, so much so that I referred two coworkers. Found a car on Reed's website and submitted a request to test drive. When I get there that car isn't available yet and they try to sell me on one out of my budget. I told them multiple times that I didn't want to pay more than a certain amount and was assured that with financing through McCoy they could get me to what I wanted to pay. They couldn't, shocker!! I tell them to contact me when the car I want is available. They had me come back two times because "they were able to work something out". Yes, they lowered the price by $50 but they were still trying to sell me the initial out of my budget car. The last time I come back to finally test drive the car I wanted to purchase, they told me that they can't finance me at the same terms as with the initial "out of budget car" and my payments would be the same even on the cheaper car. Seriously?!?!? What makes you think that the FOURTH time I would decide that my budget has mysteriously changed?? I couldn't even talk to the first finance guy who assured me going with a car that's $3000 cheaper would put me at monthly payments I'm comfortable with. Instead they had me dealing with John B., some pompous a** who could give two xxxxx if he could make it work for me or not. Oh, he offered to fill up my gas tank for the inconvenience. Needless to say, I passed. My sales person was very knowledgeable and helpful but the finance department is full of xxxxxxxx that bank on the fact that they can fast talk and wear you down to the point where you ultimately sign whatever b.s deal they put in front of you. I have never been to a car dealership that has tried this hard to not sell you a car .Never purchasing from Reed again!!

Cali7521

Nov 2, 2016

It was somewhat of a task getting the car I wanted but Jay fought for me and got me the car I REALLY wanted and it was in my price range. He works really hard and I see that, Im sure other customers notice that too..

16REMEC

Oct 31, 2016

5 STARS FOR JAY FOR ALL HIS HARD WORK GETTING ME MY NEW CAR!

Devonte

Oct 31, 2016

I walked in and suddenly I got approached by Anthony Santiago. Good Customer Service, Very Respectful, Got me Signed up in mintues! Thank you for be on point

dudefedupwithdealers or Chris

Oct 31, 2016

Can't really buy anything if no one responds to the forms you fill out in the website. Requested information on a vehicle and filled out a trade estimation form. No response on anything. Are you in the car sales business? I don't get it.

ElVee215

Oct 31, 2016

Nissan is such a good brand and make really good vehicles, if anyone is considering!!! I worked with Jay recently to get my new car, who I also agree with other people on these other sites, is probably the best sales person at Reed. Management was very helpful and friendly as well, the whole office makes a good team. Keep up the good work guys :)

McdanielK4

Oct 31, 2016

This location is inviting and the staff is nice to be around. I bought 2 used cars and Jay helped me out a lot!

Kevin santiago

Oct 30, 2016

my experience has been sensational thanks to jay Gonell and all of his help for making this happen for me here in reed nissan of Orlando I truly recommend this dealership.

JMarc

Oct 29, 2016

Best sales rep at Reed Nissan is hands down Jay!! He puts all his effort into YOU and what YOU want. I am VERY happy

Linda3775

Oct 29, 2016

I really just want to say thank you Reed Nissan and thank you to Jay for getting me my new car. I hate buying cars so I was some what dreading the process but thankfully you guys made it pleasant.

MissMar

Oct 29, 2016

I was just looking at some new cars and a very friendly man came up to me, his name was Jay, and he took care of me so well. After we test drove the car I was hooked, from the way the car felt to the way Jay made my experience so good.

Smurillo

Oct 29, 2016

All because of Jay I have a new Titan, this truck is amazing but my experience at Reed was even better. These people really know how to treat customers, especially Jay. Thanks man!

goltzman

Oct 28, 2016

I got a 2014 Nissan Rogue and Jay Gonell helped me through the entire process! I think by far he is the best sales person I've ever delt with in the history of buying cars. He was so polite and professional, knowledgeable and so easy to talk to and get answers from. I seriously recommend anyone to go see him if you want to buy a car.

Lenies Cardona

Oct 28, 2016

I must say that without the assistance of Jay Gomell, Ashley Hernandez, and Alexandra Gomez, I would walked out without a car. They are amazing people who understand and listen to your clients needs. Reed has the assets they need to succeed. Lenies Cardona

chantale84

Oct 25, 2016

reed Nissan it's a nice place to shop for a nice car their very friendly and there's three nice guys there name George, Jay, And John. they really work hard and have patience with you and help you find the car you like. they help me and mother find a nice car. they are awesome

AReggit72

Oct 24, 2016

I had two salesmen help me the day I bought my Rogue, Hamid and Hmaied. They both were very helpful. Hamid walked around to each and every Rogue in the "storage area" across the street to help me find exactly what I wanted and Hmaied (I hope I'm spelling his name right.) seemed to know where one was in some super secret hiding spot which was the one I was looking for!!! They answered all my questions and we're both very personable. I also wanted to mention Vince in the service department, I'm guessing. He helped me set up an appointment for my window tinting and was waiting for me out front the day I went in to get it. Super nice guy. He knows what customer service is supposed to be. All 3 of them do.

D4

Oct 22, 2016

I went just to look. And oh my goodness I bought a new car. Mike was really great. I thought it would be a huge ordeal but he listened and got me exactly what I wanted and it didn't take long. He is great. Go see him if you're looking. No pressure just a great guy

Happy Customer

Oct 20, 2016

Anthony Santiago took the time to give me all of my options and was never pushy. I ended up getting a car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Anthony Santiago.

Chad Winke

Oct 19, 2016

I was seeking help looking for a used car and Andre Young did an excellent job of providing me all the information I needed on the full inventory and answered all my questions. If there was a question I had that he was unsure of he referred to his manager Alex Gomez to get an answer and I received all the information in a timely manner. They have a good kind staff who made me feel important thank you Andre and reed Nissan.

J awesome

Oct 19, 2016

Anthony Santiago took the time to give me all of my options and was never pushy. I ended up getting a car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Anthony Santiago.

Jarius123

Oct 19, 2016

Hello, I would like to thank Jay Gonell for his outstanding service today with helping me select a certified pre-owned Altima. I would like to give him a rating of 5 stars across the board.Thank you, Jarius Glover

Kevion

Oct 18, 2016

I spoke with Andre Young and he was bet professional over the phone plus he answered all of the questions that I had for him plus the manager Aex Gomez was great!

comeback

Oct 18, 2016

No high stress salesman pressuring us fir a sale. It was simple, informative, and helpful. And we leave with a good reliable car. Happy to be a returning customer.

shanamama

Oct 18, 2016

Wow I would of definitely got a car a long time ago if I met Elvis first! The experience was amazing! He literally helped me learn the car and I felt really confident in my purchase!! Elvis was exceptional and I would definitely recommend him to anyone looking for a car.

Daniel Lucas

Oct 16, 2016

1st time car Buyer, went great I highly recommend Reed Nissan.

Jarius Glover

Oct 16, 2016

Hello, I would like to thank Jay Gonell for his outstanding service today with helping me select a new Nissan Sentra. I would like to give him a rating of 5 stars across the board.Thanks, Jarius Glover

Jennefer L

Oct 16, 2016

I bought a 2016 Nissan Rouge and even though i am posting late, i wish i wld have posted it long time ago so ppl could kno how well of a salesperson jay gonell is. I love my car

Skahnai

Oct 16, 2016

From having purchased many vehicles over the course of my years, this was my first time dealing with Reed Nissan and i'm happy with the decision I made and happy that my sales person Jay made this a smooth, pleasant buy. He really knows his stuff!

Girly20

Oct 16, 2016

Let me start off by saying thank you Jay ! I'm very exited to be driving a 2016 Nissan Sentra. The experience was just Phenomenal. Jay was my salesperson and he made the time I spent at Nissan well spent. I never knew car shopping was so easy till I had a talked with him. He's truly amazing .

Rudy

Oct 15, 2016

knowing what we know now and after reading some other reviews we should have gone with another dealer that was our first choice. our salesman was very nice and i would continue to give him good grades.but for the rest of the process we went thru with others in the dealership i don't think we will do business again. i won't go into detail with what transpired but it took three weeks to correct. also it's the same old story on my trade in, but shame on me for accepting the deal and not walking out and listen to what my gut was telling me. once again our salesman did everything he could to try and rectify the situation but the rest of the team dropped the ball. they were all friendly but.......

LaceA

Oct 13, 2016

I never felt pressured to do any deal I was uncomfortable with. Jay Gonell was an excellent sales person and explained and went over any questions or concerns I had. Thank you SO much!

IzzyAkers86

Oct 12, 2016

Horrible experience and dishonest management. So after weeding through the BS that is advertised I figured out exactly how their game is played. Every price you see online for new and used vehicles is only honored if you finance through them! If you have your own financing set up, they will not honor the price and all of a sudden it jumps $3,000 higher. During the process all the "Sales Manager" wanted to talk about is the monthly payment. He would not talk about the Interest Rate or the Price of the Vehicle. I am carry a 784 Credit Score and anyone in my position would not agree to anything unless all terms of the transaction are disclosed. As most educated consumers are aware, this is just a tactic. A neighbor of mine purchased a vehicle from here and has regretted it ever since. They found hidden charges in their finance contract including a warranty that they did not agree to purchase. All of their advertising is a dishonest lure for uninformed customers. Do not purchase from this place.

Versagirl16

Oct 12, 2016

Reed Nissan has both the expected and unexpected. As expected sales sharks circle around out front. Upon entry, unexpectedly, you are greeted with the sight and sounds of a live DJ. Pleasantly surprised you get blessed to deal with a decent person... if you buy from Tinu.Far more genuine than the average salesmen, Tinu made the car buying experience at Reed Nissan a venture worth repeating.I went to Tinu on my mother's recommendation. She was very happy with her prior experience with him.My mother was right. Tinu is polite, patient, and listens. It was refreshing to find someone that cares about customer service and customer satisfaction. I recommend Tinu at Reed Nissan. I am happy with my new car!

Cindy

Oct 11, 2016

I went to Reed Nissan to look for a used car. I had a really good experience. Friendly staff and great atmosphere. Jay was really helpful and knowledgeable.

Msolivan

Oct 11, 2016

Most definitely recommend nei Rodrigues went above and beyond to help me get a new car good credit or not he will help u im in love with my new nissan i love it ...

Alexis Bruno

Oct 9, 2016

I came in and saw Jay Gonell to buy my car because I have heard SO MANY great things about him. Lets just say he EXCEEDED my expectations. I recommend if you want a pleasant experience, go see him, he is THE BEST; give him a call 407-624-1328. Thank you so much Jay I appreciate everything you did for me!

AngelG

Oct 9, 2016

I'm not really a "review" type of person but I would love to share my car buying experience with everyone. I traveled from Tampa to look at a new Maxima and I worked with Jay Gonell who was very helpful and even more so informative which is the most important thing for me in regards to purchasing since I don't know much about cars. By the time I left with my brand new car I felt very comfortable, confident and definitely happy that I made the tiny sacrifice to travel . It was worth every minute driving and time spent there. Jay is so kind also. If anyone goes to see him you definitely will not be let down.

BVande

Oct 9, 2016

Jay Gonell is the most professional salesman I have ever met. I would work with him again for sure! He is a great asset to Reed Nissan Orlando and the entire Nissan Team. Reed Nissan is a great place. Keep up the great work Jay.

MDB22

Oct 9, 2016

Jay Gonell was so patient with me and he got me everything I asked for. Very professional and polite, not pushy and genuinely cares about your happiness at the end of the day. Very good experience. Thank you Jay!

Rodriguez,maylin96

Oct 8, 2016

Noel was easy going and made things very simple, he was very helpful. I'd recommend this employee to anyone. He has a very postive attitude.

Alti_Queen18

Oct 7, 2016

I spoke with Nei Rodrigues in sales over the phone and he was quite rude, it was at that point that I knew I would not being giving Reed Nissan my business. I asked him a simple yes or no question since they sent me an email about a "SELL OFF" event basically stating that they were selling cars at very low prices to clear inventory. Even though they offered a nice discount on the cars online, I mentioned the "sell off" email and asked him since they were so desperate to clear inventory would they be willing to discount the cars even further. He then stated that if the discounted price was not low enough for me, then maybe I should be looking at another car. Awesome response right?! I am now dealing with another Nissan dealership with much better customer service!

Javier326

Oct 4, 2016

I have tried many dealers to get approved and they all turned me down until i met Robert Chandler at Reed Nissan he worked hard with his management team to get me a brand new vehicle. Finally Robert got me a 2016 Nissan Sentra. We are very grateful for Reed willing to take the time to help us. Thank you Reed Nissan for the opportunity. We are very blessed.

Ovieo Joe

Oct 4, 2016

I was pleasantly surprised with the experience I had with Reed Nissan. Shawn Rodgers was an extremely professional salesman, and Robert Keen made the financing easy. I went in not planning to buy a car and ended up purchasing a new Rogue and Pathfinder. They had the absolute lowest price and made the buying experience easy. John Bedar did what the sales manager should do, getting right to the bottom line and made my buying experience one that didn't require any haggling. I highly recommend Reed Nissan if you're looking for a new car, and ask for Shawn.

Richard D.

Oct 3, 2016

I want to take the opportunity to point out the excellent salesmanship rendered by REED Nissan associate Mr. Robert Chandler. I was in the market to buy a new Nissan (specifically a 2016 Sentra). After zeroing in on the model I wanted (via the Internet - Ms. Briana Waldon) I made my way to Reed Nissan. I was greeted by the team at the door. I was then introduced to Mr. Chandler who was nothing but friendly, courteous and very conscientious in his work. He made me feel relaxed, not pressured, and very welcomed. His outstanding customer (people) skills are/were exceptional. I highly recommend choosing Reed Nissan for your next car purchase, and Mr. Chandler as your sales associate. Thanks REED Nissan!

kyleg4545

Oct 1, 2016

Reed Nissan is always great place to purchase a car that's why I came back to get a new car.Jay is great person very helpful good customer service and easy to get along never pressure me understand where I needed to be .

Ryan963

Oct 1, 2016

Chris Wiseman and Brian Longacre took great care of me and were straight to the point! I will be going back to them in the future.

JT weathers

Sep 30, 2016

I want to give a shout out to a gentelman that took his time and his talent to get me approved. I meet Brian on a local motorcycle ride and he told me he was a Manager at Reed Nissan. I told him I was interested in getting a new car and that I had been to several dealerships and no one could get me approved. He told me he has been doing this for 16 years and that he knew things other dealers don't know. All I can say is he walks the walk!!!! Brian got me approved on a brand new 2016 Altima SR. I was very impressed with his positive attitude and his ability to do what he said he could do.I recommend that if you want to the point, fast attentive and a friendly dealer to go see Brian Longacre at Reed Nissan in Orlando.Wow!!!!

Kari14

Sep 30, 2016

This man is absolutely AMAZING! He will do anything in his power to to get you into the vehicle you want & deserve. I'm truly BLESSED to have met him & Me & my son will forever be thankful for what you did for us. He really puts his customers first & makes everything happen for you. If you want an upgrade & outstanding service go to Reed Nissan & talk to Brian Longacre, he'll make sure you leave happy

Luis56

Sep 30, 2016

Este es mi segundo carro que he comprado de Jay en la Reed Nissan en los ultimo 3 meses. El momento que mi esposo dijo que necesitaba un coche nuevo, pense en Jay. El es el mejor cuando se trata de entender sus necesidades.

Van2008

Sep 30, 2016

Welcoming environment. As a first time car buyer I felt that I was in good care and could trust Tinu Judgment. I would recommend their service to anyone.

Woz187

Sep 30, 2016

I went up to Reed Nissan and was almost immediately greeted by Chris Wiseman. He was very informative and I didn't feel like I was getting "Sold" at all. He provided me with options and was very friendly. The manager Brian Longacre was also an absolute pleasure! They really changed my perception on salesmen and will certainly recommend their services to friends and family!!

Otis99

Sep 29, 2016

Mr thakkar helped us with choosing a vehicle quickly and efficiently. We were in and out without feeling hassled and were treated like people instead of customers.

Rolaida01

Sep 29, 2016

Contacted dealer about advertised price on 2016 versa note. Advertised price was honored, fees, tax and title were normal. Jay Gonell was pleasant and easy to work with.

Luis123

Sep 28, 2016

Noel Ruiz is a great person helps with any questions you have explains in detail any concerns you have and i recommend him to anybody that is looking to buy a car.

quarr004

Sep 27, 2016

Robert Chandler made our car buying experience very easy. He was very knowledgeable and understanding . The experience was so great I'm telling everyone about your dealership I'm very pleased.

Robert90

Sep 24, 2016

Today I came in looking for my first car, thinking I was not going to be able to find a car I loved and be able to get financed for it but I was wrong. With the help of Jay Gonell I was able to find a car in my price range that I loved and because of Brian Longacre I was able to get approval for financing. I would definitely recommend this dealership to anyone looking for a car and a great deal.

bbowman

Sep 23, 2016

This dealership is a complete waste of your time, go to any other dealership in Orlando. I went in expecting to pay what the Internet price says. Immediately they explain you will pay 1k more then the price advertised because my name didn't qualify even though I bought a 45,000 dollar Nissan Armanda just a few years prior. It gets better I go to trade in a 2015 GMC Acadia Denali and they offered me 28,000 said we give auction price for trade in. It's worth 34,000 trade in value on Kelly blue book. Stated they could not give me more then the less expensive Nissan car I was buying. That would be like saying I know your corvette is a 2015 but we can't give you more then the Kia I am selling you. They bring you in with Internet pricing then screw you where ever they can. I feel for all the people they have taking advantage of. Word of advise know what your trade is worth before shopping for a car and stay far away from this dealership.Brian Bowman

Janette21

Sep 20, 2016

Shopping for a car can be a drag. Pushy sales people and long processes can make a great life event an absolute nightmare! That's why I am so glad I found Karim and Brian Longacre at reed Nissan. Not only did they beat every quote I had from all over they made it an absolute blast to buy a car! Truly exceptional! Thank you guys I will tell everyone I know to skip the grind and go straight to you guys and actually bring back the enjoyment of a vehicle purchase!

SheriT

Sep 19, 2016

No haggle experience. Jay G was helpful and responsive to our needs and specific questions we had It was an overall great experience at Orlando Reed Nissan

Ivan6900

Sep 18, 2016

Painless and easy process at this dealership. Anyone looking for a Nissan come look for Jay. Jay was easy to talk to and fast getting things done. Come and get you Nissan!

Hollee01

Sep 17, 2016

Brian Longacre, the sales manager, is amazing! He is extremely accommodating and gets you the lowest payment possible. There is no pressure at Reed Nissan!

james curtis

Sep 17, 2016

Brian Longacre is all you need to know about this Nissan dealership, he is by far the greatest person I've ever dealt with at ANY dealership. Reed Nissan makes you feel at home and makes you feel as if you're truly part of their family... I would never go to another Nissan as long as Brian Longacre is still here.... Thank you Reed Nissan and thank you Brian Longacre!

CtroUniverse

Sep 16, 2016

Today, I returned to Reed Nissan to purchase my 3rd Rouge and had a phenomenal sales experience and would truly recommend this dealership. If you know you're coming in, please give JAY GONELL a call at 407-624-1328. He is professional and genuinely works to create the best options for the customer. Sales Manager BRIAN LONGACRE completes this dynamic duo by going over each and every detail in the sale to ensure I was happy and satisfied with the terms. My financing was processed (also for the 3rd time) by ROBERT KEEN. He actually remembered my family and took the time to discuss lower interest rates with us. Thank you guys! Stick with these 3 and you too will be a repeat customer!

esval

Sep 15, 2016

To say my experience with Brian Longacre was good would be a gruesome understatement. From the moment he greeted me, I felt an amicable and soothing vibe. I'm fairly introverted and get nervous easily, but his calm demeanor helped ease my nerves. From the beginning, I told him I most likely wouldn't be able to walk away with a car the same day, yet that deterred him none. He showed me the utmost respect and undivided attention and exhibited his erudition with every inquiry I had. About a week later I got a follow-up call to make sure every concern I had at the time of my visit and after was addressed. When I'm ready to get into a new car, Brian will be the man I go to. Superb job.

BWorrall

Sep 14, 2016

Wow, never knew buying a used car would be so easy!!! God they're went above and beyond making sure I was catered to and taken care of. The used car director did a great job his name was Hani he got the best deal for me. I was in my budget and got the Maxima of my dreams!!! Def check these people out they are awesome!!!!

DonalynK

Sep 14, 2016

Hi!I am writing to I think one of your sales managers, Hani Kaakati, for his top-notch profes professional service knowledge and care when I was looking for my car he listen carefully to what I was looking for in a car and pay impeccable attention to detail I thought that I was dealing with a true and trust a professional and He gave me a sense of security and making a big decision like buying a car he was honest and upfront with me and the entire time with any questions that I had he never made me feel rushed in the least his genuine care concern and professionalism is to be highly commended and he is Surley an asset to Reed Nissan if everyone on your staff is like him Then I will be in every time we need another car thank you God bless you have a nice day!!!Donalyn P Knight

JustinPannell

Sep 14, 2016

I bought my brand new 2016 Nissan sentra at Reed Nissan. I had a very hard time getting accepted at other dealerships, and those that did accept me tried to charge me ridiculous prices. I started to believe my only choice was to pay WAY too much for an old clunker car! Finally I went to Reed Nissan and saw Brian Wood. Brian was very friendly and worked very hard to get me approved for a brand new car! I didn't feel pressured into my decision and I definitely got time to think about my options in peace. The best part is when I drove away in my shiny, clean, brand new car I did NOt feel like I was getting ripped off! Actually it was quite the opposite!! I was smiling because I KNEW I had received an awesome deal and could count on this car lasting for years and years to come! The warranties offered are top notch and I have no fear of my car breaking down! All smiles! Thank you so much Brian Wood and Reed Nissan! No more walking to work!

Mnurse75

Sep 13, 2016

Jay was an awesome sales person he went the extra mile for me and Danny in finance was awesome! I would recommend Reed Nissan to everyone !

MOHRAS

Sep 12, 2016

TODAY WAS AN EXCELLENT DAY.OVER THE YEARS I WAS NEVER SO COMFORTABLE WITH A SALESPERSON AS I WAS WITH JAY GONELL. GREAT JOB JAY YOU ARE THE BEST.

Brasil21

Sep 10, 2016

I went to the dealership to trade in my 06 Murano and "Jay" made me feel comfortable and explained everything in detail which ultimately helped in making my decision. Great place!

Greenlight123

Sep 5, 2016

Our experience at reed nissan was very delightful. Our sales rep was very knowledgeable, patient, experienced and most of all efficient in closing the deal. He took the the time to match us with the right vehicle that fit our budget. We would definitely recommend him to family and friends.

klatressa

Sep 5, 2016

Today was a great day!! Jay Gonell went above and beyond to make sure I stayed within my budget. I first picked out a Maxima SR realizing I needed something much more affordable for my needs so Jay recommended the Altima SR, great chose Jay!! It looks sporty and stylish like the Maxima. He took the time the find the perfect one for me in Reed's second lot off of Ferguson there she was brand new with paper still on. Thanks again Jay for understanding my needs and finding me the car that fits my budget and lifestyle. Thanks again Latresa!!

JKlookinforNissan

Sep 3, 2016

I posted a review earlier regarding this dealership. Apparently, there was a storm and they were unable to communicate for a few hours. I received communication from the Internet Director who was awesome. I received the information I needed in a prompt and professional manner. Kudos to Alexandra!

Megan Chery

Sep 3, 2016

Had a good experience Jay the sales person was excellent and helped us and even gave us a rental until signing was complete. I would highly recommend.

Rguilla4

Sep 3, 2016

Jay Gonell was accommodating, helpful, and sympathetic. Gonell understood that we were there for quite some time. Well over the time we expected to be exact. For a brief moment, He allowed me to take care of some outside business and return to finish the signing process. He was doing his job by providing an ample amount of snacks and beverages to both my mother and I. Jay did so much that he was encouraging and kept checking on us throughout our experience there. Overall, we would use and recommend his services again.

Diane Stovall

Sep 2, 2016

Let's start by saying I never went to this dealership to purchase a car (yet). My husband and I were just wanting to get a feel of what the new cars cars looked & felt like in person ( I had done major research online). I was armed up with attitude and NO's..lol, but Jay approached us very calmly and asked if we needed help and I went in with a long list of demands and he said " OK" and smiled. Long story short, we left with my beautiful Storm and the easiest and nicest car buying experience I've ever had. Jay Gonell you are the best and thanks for putting up with my husband..lolAnd Vincent Wallace is another great asset to the team...Thank you for your Help and great service..

Cande028

Sep 1, 2016

Great costumer service provided by Mr. Jay Gonnell very attentive, great listener and help me out finding the perfect car for myself. Thanks highly recommend

Nadia Augustin and gardis Calixte

Aug 31, 2016

When my husband and I walk in the dealer with no idea if we were able to get our dream car and Mr jay gonell help us and make the miracle happen he is a good person with a good heart that wealing to and patience,treat us with respect,and spend all his time to help us We will recommend him to any one that need a good Sales person at reed Nissan we thank you very much Mr jay Gonell God bless you

Josh

Aug 27, 2016

I wasn't looking forward to the experience of buying a new car, but it was something that had to be done. Overall, I was impressed with the experience from Reed Nissan. Jay greeted me after I parked and I was looking at the model car I wanted within 2 minutes and test driving it within 10 minutes. Jay was great to work with and the financing process wasn't bad either as long as you understand basic financing. They did three separate scenarios with financing to help visualize the numbers so I could choose the right option. The customer outreach incentive is extremely misleading/not well explained on the website but that's more of a corporate issue and not the dealerships' fault. All in all, a much better experience than I had thought and would do it again when the time comes.

Castillo

Aug 26, 2016

I have a 2014 Nissan Titan , bought it off the lot brand new expensive truck two years later my rack and pinion got damaged with an extended warranty it took me two days for them to finally fix it, and they still charged me 400 cause some xxxxxxxx problem with my tires that was in June a week later I returned and said there is something wrong with the suspension it keeps shifting, they told me no it's because u have big tires they ignored me. So I went to another Nissan dealership they said yes they hear it but u have to take it to the dealer u bought the truck from, I go back to reed and say hey there is something wrong I hear it they drive it lift it tell me nothing is wrong send me away again. I take the vehicle to Another dealership and in 5min they found the problem a stripped bolt in suspension they replaced it took them 10min to fix. Reed Nissan had me wait an hour and nothing ur service department SUCKS lazy mechanics , any person going to reed Nissan buyer be ware.

Marmldo

Aug 25, 2016

Jay Gonell took care of us from start to finish. He is an amazing sales person. He explained to us every option available. Reliable, honest! Recommended 100%

Mad mom

Aug 24, 2016

There unethical antics is to much to bare. This is the worst dealership iv ever been to with all the lies and run around. We was told we had the loan congratulated by sales manager and sales rep we added the vehicle to our insurance like they said first waited 7 hours with no answers then given the run around for 2 days and still no vehicle. They pass the blame to the next person. So unprofessional I had to write the better business Bureau. All we asked was to be upfront. If they would have said we couldn't help you within the 7 hours on day one we would of understood but instead they said we got the loan ran my credit 8 times told me to get insurance and even took us to get the money for the down payment oh let's not forget advertised price was 16,988 and I seen when they submitted my credit app they raised it 2000 to 18,988. THIS IS THE WORST PLACE EVER .EVERYONE INVOLVED SHOULD BE ASHAMED. Best part is we walked in with an already approved loan from someone else and they said they could get us a better interest rate so we tried. Worst mistake. These ppl are liars. When John bedar came to speak with us after 7 hours all he could say was I don't know what to tell you that's all he kept saying that he doesn't know what to tell us. As a manager isn't it your job to know. He was so rude like we was nothing and wasting our time. As he was speaking to us he even told us in the middle of talking to hold on and went and delta with someone else . This is ridiculous

Butt_raide

Aug 23, 2016

We managed to secure an absolutely amazing deal on a new car. The salesman, Jay, was very polite and understanding of our financial situation, and managed to put us into a new car at the price we wanted. I would give six stars if I could.

sheldon

Aug 22, 2016

We've purchased many many cars/trucks at dealerships across the country. Never have we felt we were about to be scammed by Reed nissan. The only person we trusted was our salesman. Unfortunately, we also had to deal with the finance department because they wouldn't let us purchase the car without going through their finance department. Deal was written and all seemed to be in place, then sales manager told us he couldn't honor the deal. What???? We agreed to go through them even though we got a better rate at our bank, and all was said and done. Then came the scam. Never again will I trust this dealership. We purchase at least 4 cars every two years as there are so many people in our family. I will never recommend them to family and friends!

Bill

Aug 21, 2016

First of all my salesman was Nizar. Nizar is an amazing salesman and gave excellent customer service. I would definitely buy another car from him. Thank you Nizar.My problem is not with the sale of the car my problem is one week after I took delivery of the car. I purchased the car on August 13th (with 6 miles on the odometer) and on August 20th the car wouldn't start. I was at a grocery store with a car full of groceries. Remembering that Nizar told me that if I ever have a problem to call Nissan Security Plus Roadside Assistance. I called them and explained the problem and the woman sent out a roadside assistance vehicle to jump start my car. The roadside assistance man arrived and tested the battery and said it seems like a refurbished battery and the battery would not hold a charge. He said if I shut the car off I may need another jump start. He offered me an option for a new battery with a 5 year warranty for $155.00. He didn't pressure me into this battery he just told me it was an option if I wanted. Knowing my battery wouldn't hold a charge I said yes and he replaced the battery. Expecting to be reimbursed for the battery on a car with only 253 mines on it I contacted Reed Nissan. I spoke with two people from Reed Nissan and both said that if I had the car towed to a Nissan Dealer that they would have replaced the battery for free but since I didn't do that they will not cover the cost. Having my car towed to a dealer for any issues was never told to me. Nissan's Roadside assistance did not tell me that either. If it is protocol for warranty problems to have the car towed into a dealership then Nissan and Nissan Roadside assistance should communicate that to each other. If a brand new car was sold to me with a refurbished battery then why would I believe towing the car into a dealership for battery replacement would get me a new battery and not another refurbished one.My problem is not necessarily with Reed Nissan but with Nissan in general. Other than the battery problem, I do love my Murano.

hydrogen1

Aug 21, 2016

I went to several dealerships before I went to Reed Nissan. Reed Nissan was the only one which actually treated me like my business was appreciated. Jay was a fantastic salesman and Rob was an excellent financial manager who got me an incredible APR. Great place to buy a car at a fair price and get treated like a human being, not a dollar sign.

alch

Aug 20, 2016

Jay was tremendously helpful from start to finish. I'd definitely buy another car from him! John and Mostafa were great as well. If you need a Nissan car, Reed is the place to go.

Sandy13

Aug 19, 2016

Sabado 13/2016 Fui en busca de un carro usado, pero para mi sorpresa sali con uno Nuevo, mi primer carro fueron excelentes y la atencion impeccable, apesar que hubo un pequeno percanse, pero Aaron Hill el Manager General nos ayudo una excelente persona, me encanto mi carro un Nissan Sentra Nuevo con exelentes pagos,,,Mil gracias y estoy Feliz con mi carro...Sandra M Cabrejo...

MBELL

Aug 17, 2016

Rob took very good care of me. He thoroughly explained the service that were available. He was very personable and got to know me. He was very honest about what would work and wouldn't work for me. I appreciate Rob!

Tracey Brown

Aug 15, 2016

I was looking at a car on cars.com that was suppose to be 100 milesaway turns out the car is in iowa & the owner alsoI'M in savannah GA thats terrible bussiness.

Newride21

Aug 15, 2016

So I've been researching dealers in search of a second car. 1st stop was Nissan on W. Colonial.. Jay Gonell was extremly knowledgeable, helpful and not pushy. He listened to my needs and provided options and we never made it to our next stop. Thank you Jay my first experience with Nissan was super positive and im proud to be a member of the Nissan family.

Les

Aug 11, 2016

I was interested in one of the vehicles reed nissan had listed and contacted them through the web form on the cars.com listing. I got a call back with in 30 minutes initially and let them know I couldn't speak by phone now, let us talk over email. I replied to a few of their messages but could never get follow up responses. Contacted them through their live chat directly on their site and the sales rep there said they'd contact me shortly through email, but nothing. Got a follow up phone call 10 days later, but have already purchased a vehicle elsewhere. During the day, email is my preferred method of contact and I couldn't get them to respond in that manner. It may have been different if I had just showed up to the dealership, but it is a decent drive for me and I wanted to get some of the specifics out of the way through email to save me some time. It is just not convenient to spend hours at a dealership for me and just wanted start my dialogue before going there. I had cash, knew what I wanted, and was a serious buyer, just wanted to communicate with them in the method which was convenient for me.

GRivera

Jul 31, 2016

First time buyer and walked out the most happiest ... Jay Gonell and Brian Longacre 5.. THANK YOU GUYS FOT GETTING A GREAT DEAL!! Jay even offered me pizza ....

Charisma32

Jul 29, 2016

Had a great experience. One of the best saleman in town. He was very helpful and efficient. He made my experience easy. And i am happy with my new car.

jorge9398

Jul 25, 2016

I couldn't thank Jay enough for his work and patience today. He was very informative and answered any questions we had about the two cars we had test driven. We ended up buying a brand new Altima S and with the lovely help of Jay, it made our choice and experience amazing and we will for sure come back for another car in the future with the help of Jay!

CARDOCTOR1

Jul 22, 2016

Shopping for a truck, stopped in on a Thursday and was greeted by Amir, test drove an Excursion, sat down and was given a price. Negotiated the price, provided the typical JESSE JAMES requested information, personal information. Departed called the next day agreed to take the truck for the agreed price and provided a credit card deposit. Amir called back and stated truck was ready and financing was all set. Traveled 1 hour to the dealership and upon arrival met with Amir whom showed me the truck had been prepped and ready to go. Asked me to have a seat and his manager would be right with me to get things wrapped up. I waited and a short time later John Bedar greeted me and stated not sure why he had been sent over to speak with me. The show begins! So obviously being an honest guy I could tell he was about to endeavor upon a task he was commanded to do. John starts by saying so what was the price, I gave it to him, he stated so did a manager give that to you, oh did you see the truck online? So maybe there is a mix up maybe we have two of those trucks, let me check. Finally building up enough nerve to tell me.... Well we can't sell that truck for that price someone made a mistake. My response well I don't think so, your guy Amir went and played the good guy bad guy routine right there in that office yesterday and we agreed to a price. I then called today and at no time did anyone say oh we can't honor that price. Then took a deposit and then ran finance on that agreed deal. Anyway being an honest guy by nature poor John says well I will make it right but I need some time to do that. Okay so I wait, now at the dealer for over an hour after being told by Amir that everything was ready and I would be in and out in moments. So I have to call my buddy to come back and be ready to pick me up after being dropped off. So I wait for John to do his magic and make it right. A short time later John returns with the tough guy, Hani Kaatati, whom simply says sir we can't sell you that truck. It was obvious this guy had directed John to handle the dirty work. We discussed how unprofessional this event was and I asked him to reconsider as I have no need for us to engage in unnecessary and unprofessional fashion. I explained my discontent and advised him of his unprofessional customer service would not fall upon deaf ears. I started to depart and as I made it to the parking lot for my ride that had now returned after my buddy has now lost 2 hrs of his day, John flags me down and states i am sorry, we're going to make this right I just need time to discuss with the right person , we don't do business this way , I'll be in touch with you ASAP. I stated thank you John, neither of us need the bad results that this appears to headed to. Again assuring me, we'll make it right. I departed and waited until after they closed about 7 hrs and no call yet. I sent an email to the general manager Vincent Mancuso and explained the events..... No answer or response. So after spending a total of around 6 hours plus involved with these folks, paying to bind insurance on the truck, going through finance and being told all is ready to go and giving a credit card deposit. My time has been wasted, my credit score dinged by the credit inquiry, having to then cancel insurance on a truck you misled us on. Yeah we're just super happy! Avoid them like the plague, read the reviews all of them, see the trend. I have known the Reed dealership since they were located on Orange Ave in downtown Orlando in the 1970's. And it's not the same as it used to be there word means nothing. My family is a fairly prominant family operating business in central Florida for almost a century. Your treatment of me will be shared with many others. Shame on you!

roncjr92

Jul 16, 2016

I came in this dealership not wanting to put any money down and I was able to walk out with a brand new 2016 Nissan Sentra with little established credit. Granted my credit was not bad, nor does this happen at a lot of dealerships but the service here was excellent. Jay Gonell was very patient with me helping me decided what I should go with showing me all my options as well as going the extra mile to get me the deal I would prefer even though the chances were not looking good for me. I even walked out with my car insurance set up and tags already on the vehicle I appreciate everything Jay! Aaron Hill also went the extra mile for me financially speaking with his network of financial establishments to get me deductions off of the vehicle as well as nearly reducing my interest rate by HALF! Excellent customer service as well could not ask for anything better!

Sandy Esteves

Jul 12, 2016

I HATE going to auto dealerships. I have been buying cars the last 15 years not going through them. I gave Reed Nissan a shot since their shop has always been great to me. I was amazed to see that my sales rep didn't sound like a salesman, act like a salesman and pressure me like a salesman. What a relief! Tinu Thakkar was tireless in finding me the right car. From now on, I will always go to Reed Nissan. They make other dealerships look like a joke.

Lmorr008

Jul 11, 2016

I would like to thank Tinu Thakkar for the hard work and dedication that he put in to make sure my visit at Reed Nissan was a pleasant one... Thanks you for your professionalism!!!! You have five stars from me... Thanks to the whole Reed Nissan family...

Migilson

Jul 9, 2016

He was extremely rude and disrespectful. Would not suggest anyone to go here. He was unfriendly and distasteful. He started talking about making bets. It was unprofessional in my opinion.

Jbergan08

Jul 8, 2016

Jay Gonell was great and he got us into a car we really wanted. He worked with us inregards to our car insurance and was there every step of the way. He offered water , snacks etc. Great customer service here at Nissan and a big thanks to him.

Savi01

Jul 6, 2016

Thank you Jay Gonell for trying to correct the poor decisions your boss have made. You have done a above and beyond job trying to rectify his lies and poor customer service. This survey is for Jay Gonell....he gets five stars!

Oreusv

Jun 29, 2016

I simply wanted to come in and talk about how the process work with leasing a car, and I didn't think I would walk away with a vehicle. The experience was excellent. Chris explained the whole process and answered all my questions. Very professional and great customer service. Over all the staff was amazing and were willing to help in way that they could. I love the car, even though the process took forever. It was worth the wait. I am satisfy with my decision.

Altima2016

Jun 27, 2016

Long story short I came to this dealership with my OWN financing already together through the credit unit. If you do that forget about the deals you saw online because they don't apply to you. You MUST use the dealerships financing, in order to get those deals. I only ended up with a 2500$ rebate, initially I was told they would at least give me 6,000 off, but that didn't happen because when I went back on another day, the supervisor and or manager wasn't there whom I initially spoke with (I should have waited). Even with that situation, I ended up being okay with the deal. My issue at the end of the WHOLE process was with MR. MOSTAFA ELASRI he was NOT POLITE AND PUSHIE! He was upset that he wasn't consulted about the deal on the first day I came in (he felt that he could have got me a better interest rate around 0.9% (IF I HAD FINANCED through them, sounds good right). (I had already by this time signed the contract with my credit unit and in my eyes that was final). He could have had his heart in the right place, but his approach was ABSOLUTELY WRONG!!!! HE was very pushie and rude might I add. Next time MR. Elasri just give the info the the customer and allow them to make that decision, DON'T BE PUSHIE NOR PRESSURE ANYONE, it's unattractive and you made me very uncomfortable, truly I was disturbed with my car buying experience because of YOU. ......Short story not so short! I gave the dealership an great rating because of JAY AND JOHN I would do business with them any day, to bad John was off when I finalized my deal (once again I should have waited). Jay was VERY PATIENT WITH ME. Jay NEVER MADE ME FEEL UNCOMFORTABLE, he gave me the information I needed and gave me the time and space to make my own decision. Thank you JAY! John has great positive energy. On the day I came to pick my car up John was there, his positive energy reminded me why I came back to purchase me car from Reed Nissan :-). MOST IMPORTANT I LOVE my NEW 2016 Altima!!!!!!~

Meaginday

Jun 27, 2016

This complaint comes after several attempts to resolve this matter personally with Reed Nissan. They will not return my phone calls or produce any of the documentation that I've requested to ensure their business practices. In December 2015, I purchased a 2011 Jeep Wrangler from Reed Nissan. I had been doing my research on this vehicle for over a year in preparation to purchase a Wrangler; therefore, the purchase price of the vehicle appeared to be in market value range with similar vehicles I had been pricing. Immediately after purchasing the vehicle it began having mechanical problems. I took the vehicle to my local Jeep dealership for service and this is when I first learned that the vehicle was a Canadian import (grey market import) - when the Jeep dealership ran the VIN to pull the vehicle's service history, they advised me of this and also stated that the vehicle would likely continue to have mechanical issues as the entire engine/suspension/under carriage was covered in rust (due to either the weather conditions in Canada i.e. snow/salt on the roadways or due to flood damage - which is often the case with Canadian imports). A few weeks later, I was back at another Jeep dealership for a problem with the Jeep's steering. The mechanic at this dealership told me that the drivetrain warranty would cover this repair; however, since the vehicle was a Canadian import, the warranty was void, as the manufacturer's warranty doesn't transfer across country borders. After researching grey market vehicles, I now know that auto-makers refuse to honor warranties on grey market vehicles sold across borders due to the fact that grey market vehicles are supposed to meet safety and pollution standards in the U.S. but the vehicles represent a safety hazard to the motoring public due to modifications, completed by after market companies, not the factory, that are frequently incomplete or unsafe. This renders consumer's helpless when they purchase a vehicle that is (unbeknownst to them) a grey market vehicle because they are left responsible for all repairs that they assume are covered under warranty but the manufacturer's warranty protections are void because of modifications made by grey marketers. For example, Chrysler won't stand behind vehicles that are brought into the U.S. from Canada - but how is a consumer supposed to know a vehicle is from Canada if that information is not disclosed to them by the dealership/seller? I would like to know if Reed Nissan is even making sure these vehicles meet EPA emission standards and Department of Transportation safety regulations. Additionally, some GAP policies may not afford coverage to these vehicles, but again, the consumer wouldn't know that until there was an issue that their GAP policy wouldn't cover. Beyond those issues, many grey market vehicles are stolen, given salvage titles, have flood damage, or have liens on them in Canada. Due to the warranty issues/insurance/and other listed problems, grey market vehicles have lower trade-in values - also something that I would have closely considered before purchasing a car had been privy to the fact that it was from Canada. Despite the fact that Reed Nissan purchased the vehicle at auction for the grey market price based on the difference in the Canadian/American exchange rates, the price I paid did not reflect the monetary benefits produced by grey market trading. Reed Nissan has failed to fulfill my repeated request for the purchase price they paid for the vehicle at auction prior to selling it to me, but from the information I can gather, they charged me twice as much for the vehicle. I consider this to be price gouging. Even though similar American vehicles are valued at similar prices, the stipulations involved in grey market vehicles render them much less valuable at the consumer's expense. Following my third trip to the mechanic within six months of owning the vehicle, my husband and I decided that we should trade-in the Jeep because the continual repairs were much more than we anticipated paying. This is when we really realized the consumer effects of grey market vehicles. Two separate, independent car dealers offered me $17,000 for the Jeep (which I paid $32,000 for). That was much, much lower than expected, as Jeep Wranglers are known to hold their value. When we questioned the trade-in value, both dealerships told us it was because the Jeep was from Canada and was a grey market vehicle; however, I did not receive the grey market purchase price (caused by the favorable exchange rate between the American and Canadian dollars) and was now extremely upside down on the vehicle - again, ALL things that I would have considered before purchase had I been given the information needed to make a smart and sound decision. Also, since the Jeep was originally from Canada, the odometer was manufactured to display mileage in kilometers. When I took ownership of the Jeep, the mileage had already been converted to miles. At no point during the time of purchase was it revealed to me by Reed Nissan that the vehicle's odometer was replaced, which is a felony in Florida. This is a material fact that was not disclosed to me as a buyer. Since Reed Nissan does not disclose their grey market vehicles to buyers, I would further be interested to see if they are disclosing this information to their finance companies/banks. Financial institutions should also be aware of the challenges and differences in grey market vehicles to protect their investments, as should insurance companies who may be responsible for faulty equipment in vehicle crashes or who may be charged higher prices for parts that have to be imported. Reed Nissan disclosed to me that they frequently engage in selling Canadian imported vehicles and that they aren't legally compelled to disclose this information to their unsuspecting buyers. The business practices at Reed Nissan represent large scale consumer fraud, have negative implications for financial institutions and insurance agencies, could potentially affect pollution standards, and present serious concerns regarding the safety of these imports on uninformed buyers. Essentially, Reed Nissan knowingly sold me a vehicle for well over what it was worth in the U.S., that was riddled with mechanical problems either due to weather conditions, flooding, or after market modifications in an attempt to comply with U.S. emission and safety standards that were not covered by warranty, and left me completely helpless in trading in the vehicle for anything near what I paid for it due to the grey market conditions.

arivera2

Jun 24, 2016

I went there two days ago with basically zero hope...This two guys Jay and Mostafa know exactly how to do the right job.. Great customer service, outstanding attention to details. Mostafa is the best with numbers...highly recommend, you want a car, go to Reed Nissan of West Colonial and ask for Jay, of course let Mostafa run your numbers.

NissanOwner

Jun 20, 2016

We love our new Nissan Altima. Our sales consultant Tinu Thakkar was extremely helpful. Our car has all the features that we wanted. We felt very comfortable at this dealership and trust that our vehicle will have all the proper maintenance.

S and D

Jun 20, 2016

My husband & I have purchased several cars, although I do not often due reviews. This particular sales representative can not go without notice. The Sales Rep " Tinu Thakkar was exceptionally knowledgeable and went above & beyond on making us feel comfortable and answered all questions we had regarding the Nissan brand. We just came by to just look for our teenage daughter with no intention of purchasing at the time. Nevertheless, our "looking" turned into a purchasing. Mr. Thakkar very professional, very attentive to make sure our daughter was comfortable with the vehicle. Definitely knows what hes doing, and is sincere with it. I just wanted to say "thank you". We are business owners and recognize when someone knows their job & truly respects the needs of others.

Bianca

Jun 19, 2016

It is always stressful when you go purchase a vehicle. I test drove the Altima and let me tell you. Mike was great!!!! He listened to what I wanted and didn't rush me like others do. Even though I did not purchase this time I will be back to visit Mike when I am ready. He was so patient and answered every question. He knew his product and it showed. I would highly recommend Mike if you are going to buy!!!!

Marcos

Jun 19, 2016

I will soon need a new car. I have to say mike was incredible. I usually don't write reviews but I had to in this case. Mike listened to what I wanted and the budget I had to work with and gave me all the advise and answered all my question . He even answered questions I didnt know I had great customer service. Mike is the guy to go to!!!!!

Erika1028

Jun 16, 2016

I have never had service in my life and I'm 36 like I had this weekend at Reed everyone went above and beyond but Ivan took it to the top making sure my handicap mom was assured in what she was buying and had all she needed without hesitation . Ivan even went to the extreme and delivered the car ! I have never seen a dealer do this Ivan is an asset to Reed and I never would recommend and other dealerships to anyone who asked ,I will be back next month to get mine, Love Reed and Ivan is the best

Eric Harris Jr.

Jun 15, 2016

The facility offered a family friendly service that made me feel right at home, I got knowledge and information that would help me in the future and they always did their best to satisfy my needs

Dorothy Bellamy

Jun 8, 2016

My niece had an issue with this dealership, however after weeks of frustration the finally step up and did what they should of did in the first place

Iyanna Garvin

Jun 8, 2016

I had a good experience with dealing with Vince, John and Ben. They were great to deal with and very courteous. I was in and out for my visit!

perem376

Jun 8, 2016

Where do I begin!?When I first arrived at Reed Nissan, I didn't have high hopes about being able to trade in my vehicle for something brand new. I'd been to a few dealers before and they were very quick to turn me away or try to get me to put down money I didn't have. But right off the bat, I felt right at home. Jay Gonell, was my agent and he was absolutely amazing. He was patient and supportive and helped me find exactly what I was looking for while still working within my budget. Thanks to him and the finance team, I was able to walk away with a brand new Nissan Sentra, and with that my headaches and worries for my old vehicle went away. If you're looking for people who will actually take the time to work with you and listen to what you need, this is exactly where you need to go!It's not just a business, it's a family. One that welcomes you and makes you feel right at home. I am so thankful for all that they have done for me.

alanabud

Jun 5, 2016

Once i came into Nissan with my wife yesterday, Manolo Rodriguez assisted us like king(me) and queen(my wife). When it comes to any kind of amazing vehicles, just get to the Nissan. we got more than we really expected. these people are really professional and nice. Especially, Manolo Rodriguez, Marcos Hurtado, Nick Rodriguez, Tony Shouman. We are very thankful with all of them. Thanks.Yirca And Alam.

Elizabeth

Jun 5, 2016

They were all very friendly and made sure we were being helped. Hmaied Haba help me out and made sure I got the best deal and car. Truly recommend him.

Marcia09

Jun 3, 2016

Mr. Haba is the best! You tell him your ideal vehicle and your budget and he hits it right on the nail! Thank you Mike

jwint

Jun 2, 2016

Once my wife and I decided it was finally time to get serious about finding a new car I quickly dove into researching and contacting different dealerships. A friend of ours recommended that we go into Reed and speak with Jay. We drove over to the dealership one night but Jay wasn't available. We spent about an hour with a different salesperson but ended up leaving unsatisfied with the way that the process was going. Over the next couple of days we continued shopping around and getting quotes over the phone, via email, and from True Car. Just before reaching a deal with a different dealership our friends told us once more that we have to talk with Jay before doing anything. Since we were in the area we decided to swing by Reed one more time and wait for Jay. We're so glad that we did! Jay went over the different options available on each level of the vehicle that we were interested in and didn't pressure us at all to move up. Jay beat the competitors' prices and was awesome to deal with. I would definitely recommend to anyone that is in the market for a new vehicle to start your search with Jay Gonell. We wish that we had! You'll save yourself a lot of hassle (and probably $) if you do.

jaivis unknown

May 30, 2016

Great job Jay Gonell. Your manager was awesome as well. A long process but overall he got the job done, and we were satisfied. We really enjoyed the man who helped us in the finance department as well. He didn't give us a hard time like we assumed he would.

nhenry

May 30, 2016

I came into Reed Nissan yesterday and worked with Jay Gonell and he was able to get me into the exact car that I wanted and keep it in my price range! I left with a beautiful 2016 Nissan Maxima SR. Hands down he is the best sales person you will work with there! And of course special thanks to John V., Vinny, and Mostafa for also making this whole deal possible. You guys are amazing!!

sorad18

May 21, 2016

Reed Nissan really did an amazing job Jay Gonell did an amazing job he truly knows customer care and his manager Brian was very kind they are the meaning of customer service and reed Nissan rocks

Jax

May 20, 2016

Honestly I feel like I am family when I walk in their doors! This is the 3rd car O have leased through Reed (after my forst experience with another dealership was so dissappointing!), and I couldn't be happier. Vince and Dwayne Loy were more than happytp help meet my needs (in what I wanted to drive and was able to pay), and then some! They go above and beyond, I highly reccommend Reed Nissan in Orlando!

jim

May 19, 2016

Dwayne Loy will treat you right and give you the best experience. Buy with confidence. They will work hard for your business and never forget you after the sale.

Z lady

May 19, 2016

We have been dealing with Reed Nissan since the 1980s. It is the only Nissan dealer we have ever dealt with. We have always received outstanding customer service there. The salesman we always deal with is the best in the business.

Jen F

May 17, 2016

I have purchased multiple cars in my past. This time around I was purchasing a car for my 16 year old son. My concern was a payment he could afford once he was out of high school and not getting ripped off by another car company. My sales rep was Tinu Thakkar and I must say he did a great job! Tinu Thakkar did not cut any corners on anything. There was no fast talking and he understood the purchase of the car was for my child and was showing me the type of cars (not only safe but reasonable) that you would want you teenager driving. The process was smooth, and as well as straight forward and to the point. Needless to say I was able to purchase a Altima SR 2016 for my child. It is a good rate but even more a great payment! Something I know he can handle on his own when he goes to college. I also thought about turning my car in and purchasing a vehicle for my self Maybe in the future ;). Thank you to Tinu Thakkar for the customer service and honesty as well as thank Reed Nissan!!!

Mac1982

May 17, 2016

we called to ask if the car we looking for is still available.ashley told us is still available so we drove 20 miles to see the car we like as soon as we got there they told us the both car was sold after we spoke to Ashley 20 mins ago, and then jay help us to find the car we want the car we like and he even help us out really good anyways to make the story short he told us that we are approved so we pay them the down payment then we went to pick up our son by then the paperwork will be done. (this is after 1 hour waiting) we got back to the dealership. They told us is not approved. After we paid and congratulate us..there's a salesman John his a bit arrogant and he thinks his the xxxx and his giving us the round around anyways and told us it's gonna take days for him to figure it out, we don't recommend this dealership at all we worked in the hotel bussiness and the word of the mouth goes fast we will definitely tell our experience to everyone. They took the $500 down payment and then after they took the money they telling us we have some issues. The worst part robert keen try to give our situation to someone else he didn't have the xxxxx to face us and tell us and apologize for the inconvenience yet he made us wait 20 mins We figured he was busy we went outside there he is instead of helping us He was SMOKING with the other sales manager name JOHN. Overall very unprofessional and I just want whoever the owner of this establishment you should do a clean up and definitely get rid of Robert keen.

JF

May 16, 2016

I had previously purchased 3 vehicles from Reed (Orlando)in the past. When i went to purchase my 4th I Expected the same great customer service from he past. Not the case. I was flying in from out of state to purchase the vehicle so i wanted to negotiate things on early to save time. I was mislead on the price and then when i arrived at that dealer, i was treated like a customer from the street with the whole negotiating price process. on top of it all i had only authorized them to pull credit with Nissan, since i was already approved with another bank and they still took it upon themselves to shop around with other bank for a better rate. I was very disappointed with Reed and they lost me as a customer that day along with my recommendation to others.

John & Roe Mc.

May 16, 2016

We went shopping at Reed Nissan for a preowned vehicle for our son. Our salesperson Zack Keller was extremely helpful and knowledgeable from the moment he met us at the front door. Zack knew all about Reed's new and preowned inventories. He helped us find the perfect vehicle in a Certified Preowned 2014 Nissan Sentra. Our son loves his "new" Sentra. Thanks again to Zack and all the folks at Reed Nissan for making car buying a pleasurable experince!

Cydrewski

May 14, 2016

My husband and I went into the dealership to check out the Nissan Rogue. We were met by John V as soon as we got out of our car and he instantly established a professional and friendly rapport with us. We were not going to buy anything that day but after doing business with John, we decided to just go ahead and purchase the car that was in the showroom. WE ABSOLUTELY LOVE IT! Thanks John! I recommend anyone going with John. (Josh) Valessano. He was conscientious of our privacy and did no t hover over us, yet he made us feel at home. One thing that I really liked about him was his candor and honesty. He really, seemed very honest and upfront with us. He was not pushy nor did he try to feed us a line of BS about the dealership or the the cars. He really seemed to listen to both our needs. Thanks for a great experience John! Cyndee & Andrew S. Orlando FL PS. Our finance person was Robert Keen. NO COMMENT

Jennifer Baruch

May 12, 2016

If you are in the market for a new vehicle and not sure where to go I highly suggest making a visit to Reed Nissan on Colonial. From the second I walked in the door to the moment I drove my beautiful Rogue off the lot I was treated with a level of care and concern you don't typically see in your average sales staff. I wasn't treated as just another customer, but almost as if I was family. I could tell my salesman Elvis has a real passion for what he does and for people in general and it made the entire experience seem seamless and stress free. Not only my salesman Elvis.... but the finance manager, the GM, the service department, and every other employee I made contact with all had a smile on their face and looked eager to help anyone that walked in the door. I know without a doubt if I or anyone I know is in the market for a new vehicle I will send them straight to my guys at Reed Nissan!

Mandy H

May 12, 2016

I purchased my Nissan Altima with Chris Wiseman at Reed Nissan and he was extremely helpful. Straight to the point and very informative! I haven't come across a lot of people that make a purchasing experience favorable but Chris was great. No pressure, very caring and knowledgeable! If your looking for someone with great customer service I would recommend you see Chris Wiseman! I know I'll be sending more people your way!

Alejandra

May 10, 2016

If you look for really good customer service , go for JAY GONELL. Excelent sales person honest . helpful. He cares about my needs and do all his effort to make my dream come true

Derek_Gindles

May 9, 2016

I was helped by Jay Gonell at Reed Nissan and not a single time did he ever try to pressure me into buying a vehicle from him. He only gave me the facts! We came in looking for a 2014 Used Rogue, but the deals were so good on a new Rogue that we got a NEW 2016 Rogue SV. This vehicle is a thing of beauty! Seriously, go see Jay, he will take care of you and will most of all HELP YOU! You will not be disappointed! I even did my due diligence and called other Nissan stores to make sure I was getting a great deal, the other stores even said I was be a fool to pass up a deal from Reed. You won't be sorry, you will though, get a great vehicle for a great price!

Ange22

May 5, 2016

After purchasing 3 cars with Nissan, we decided to visit Nissan for our 4th purchase and it went great as usual!!! Our consultant Jay Gonell was phenomenal! Mom end up purchasing a 2016 Nissan Rouge! Thanks Nissan for your once again, great services!

RHANDALL LEGERDIAZ

May 4, 2016

As soon as I pulled up in this dealership I had Jay Gonell with his enthusiasm and energy sprint right up to me like he was about to tackle me. He is a very friendly and professional person. He went out of his way to explain all of my Q and A's. He went out of his way to find the best rates for me. He is a heavy hitter for this dealership. He took 1 hour showing me loads of cars to find what best suites me. I just want to say thank you for making this experience great and me purchasing my new car. Will recommend this dealership to my friends and families.

redphimu

May 1, 2016

Jorge Gossett,I just wanted to say thank you, for working so hard, to earn my business, you didnt give up, even when things became tough, you stuck with it, and turned the situation around. I would also like to thank your Reed Nissan team mates, who also helped to make this sale a success: Vincent Wallace, Brian Wood, Robert Keen, Nick Rodriguez, and Aaron Hill. Because of this team work, Im loving my new 2016 Nissan Rogue and appreciate that your team kept the following "Nissan Customer Promises" to me:1.Respecting my time.2.Marketing your products and services honestly.3.Employing a professional and well trained staff, who worked hard to make this deal right.4.Maintaining a clean, comfortable and modern facility.5.Providing a clear explanation of the pricing and paperwork to me.6.Delivering my vehicle clean with a full explanation of features.7.Treating me like a guest in your home.Sincerely,Stephanie S. Milan

Mariafig1190

Apr 30, 2016

The best experience I have had in a Dealership in a LONG TIME!!! Jay Gonell took his time to explain all of my options to get in my Beautiful 2016 Nissan Altima SL, their was no rushing to make a Decision, he took his time to explain all of the different options to the Altima's! I will be recommending people looking for a new Car to go to Reed Nissan and ask for JAY!! I am super relive to be out of my Lease!! Thanks Reed Nissan for your Excellent Customer Service!!

mariafig1190

Apr 30, 2016

The best experience was at REED NISSAN!!! Jay Gonell took his time to explain everything that I needed to know about the different type of options I had with the Altima's I am absolutely in love with my Altima!! I will recommend Reed Nissan to anyone!! Thanks for the Awesome Experience!!

Rekha Danny

Apr 30, 2016

Thank for a greatExperience in purchasing a new vehicle thanks to KaRim who was very knowledgeable and helped us in what we needed to know about the car he deserves a Big Ten, we will definitely be back to purchase another car thank you for the awesome experience, and the finance guy wasn't very knowledgeable got us out there in no time and he also deserves a 10

2016 Nissan Maxima SR (Rolon)

Apr 26, 2016

I have purchased many vehicles and have visited many dealerships in my life, but I'm taking my time to write this review because it is worth it. My experience at this dealership was exceptional!!!! From my sales person Alex Olivera to the sales manager Nick Rodriguez ro the finacial manager Mostafa Elasri. They resolved al my concerns and provided me with a true customer service. Thank you to everyone for your great service and giving me a true car purchase experience.

pd0035

Apr 26, 2016

We are loyal because of their excellent customer service. Everyone is always so kind and helpful. We purchased 5 Nissan cars from Reed over the past 12 years, and Antonio, our Finance rep for this sale, actually remembered us from 3 cars past! He even remembered which car we purchased at that time. Additionally, Luis was very knowledgeable and helpful with our search. And Danny listened to our needs, was understanding, and was able to meet them. What a great team!!!

catherine3

Apr 23, 2016

Jay Went about and beyond, to make sure I was happy with my car, and he was the best sales man Dealing with a woman I change my mind like 3 times, he was every understanding that I wanted to make sure I got the car I was happy with .

KaraGajkowski

Apr 23, 2016

I would highly recommend going to Reed Nissan if you are looking for a new car! Dwayne Loy and Vincent Mancuso go above and beyond to help find the best car for your wants and needs. They make buying a new car painless, effortless and enjoyable.

Jsharidenmark

Apr 21, 2016

I went to the Reed Nissan dealership simply requesting a reliable car and my salesman went above and beyond to find me the best deal possible. Jay was very knowledgable on the car brand and made it clear that if I ever had questions or needed any type of reassurance during the car buying process that he was available. I am THOROUGHLY satisfied with my decision to come to this dealership and Jay played a major role in making this process as smooth as possible. I also greatly appreciate Mostafa for going above and beyond to get me a fantastic rate, you guys are a dynamic duo in the car business! Thank you so much again!!

owner21

Apr 21, 2016

Philip was extremely helpful and informative when it came to my car buying experience. He was friendly, knowledgeable and helped me get a great deal on my Nissan Sentra. He went over the car specs and even assisted in setting up my bluetooth. He answered all my questions regarding the car and always had a smile on his face.

Mike69

Apr 20, 2016

Great service by John Bartolotta the service Manager!!!!!!!! Very courteous and knowledgeable about the vehicles he does service on and highly recommend anyone going into Reed for service speek with John.

Ciara

Apr 17, 2016

Walked in yesterday on a whim checking out the whole sale cars. After talking to Shea and working with management they got me in a brand new versa for the exact amount I can afford monthly. I wouldn't recommend anywhere else. These guys are amazing.

Calsomnaar

Apr 15, 2016

Very friendly, very knowledgeable sales team. I was in And out of there in 4 hours tops. I love my Nissan. Thank you, Sean Rodgers, for the wonderful sales experience!

JessiFresh23

Apr 15, 2016

Jay G. Was truly amazing, attentive and really personable. He made the experience seriously smooth as possible. I'm not an easy sale... But he was really patient & kind. Would recommend all to see Jay personally.

Cantu11

Apr 13, 2016

Michael phillips was such a great help very kind and understanding i would recommend him to anyone looking to purchase a car. Michael was polite and friendly when approached made my shopping for a car better experience.

yduffy

Apr 11, 2016

Michael did an amazing job getting my daughter in her new car. He worked with us from the moment we pulled in the parking lot. If you're looking for a car please ask for him. What a great experience.

ginger

Apr 9, 2016

I recently visited Reed Nissan to view a list of their use cars and I was very impressed with the service I received the sales person was very knowledgable and professional.

Shawn Thompkins

Apr 9, 2016

Well i decided to try my luck my fiance had made an appointment for a car he had seen online.......was very skeptical since we has tried before to purchase a new car but was turned away.....upon arrival nadir was very helpful ...though we were not expecting we would be leaving in a new 2016 Nissan but you guys exceeded our expectatation and for that we look forward to returning we we decide to get another car in the future. Thanks again for all u do !!!!

Wichi09

Apr 8, 2016

I was very impressed and satisfied with the service and attention that I received when I was purchasing my new car. NIzar was helpful and answers all the questions and concerns.

Rogert123

Apr 7, 2016

I always receive great customer service from Dwayne Loy and Reed Nissan. Dwayne makes you feel comfortable when purchasing a new vehicle and responds quickly if you have an issue. I will continue to do business with Reed Nissan and Dwayne Loy .

Aguirregus

Apr 6, 2016

It was great to find the right car, Like the new look of the new Nissan Altima 2016. I do have to say that my old trade-in was not acknowledge on how excellent it look, plus it was a Nissan Altima 04 that I had for 12 yrs, It was not a fair value.

Gil

Apr 5, 2016

Jay is a excellent person. He is very professional and honest when it comes to his work. He attended me very well and I was extremely satisfied.

Ivette

Apr 4, 2016

Good and friendly ,salesman was great and went out of his way to find me the perfect car I was very happy with the staff at reed nissan

L.Roach84

Apr 4, 2016

I came with my partner to get our second car for our household and from start to end, great professional service. We were handled by Mike Phillips and he totally understood our budget and we needed as beginners in Orlando, Florida. I appreciate all his help and will continue to get our cars serviced at this location and for future cars. Thank you Mike!

OJ051404

Apr 4, 2016

The service was fast the employees was very friendly and professional,great experience for a first time buyer like myself.Also my Wife to be her experience was also great.I will recommended this company to my friends and family.Thank you a bless day.

DoubletheJennys

Apr 2, 2016

Coming to Reed Nissan was a blessing! We shopped at several dealerships before coming here and we ultimately purchased our 2016 Nissan Rogue SL here, because of the great customer service provided. Both Phillip and Danny made the experience so easy and memorable. They worked and fought hard to get the deal we wanted. I will be referring everyone to come visit with them. You can't miss Phillip with his great Scottish accent. We loved the whole experience, even in the rain!

Keithng

Mar 31, 2016

Due to our salesman Kiva Sanitago and Madai our finance manager, they were able to get us in two new Nissan vehicles. The dealership went above and beyond our expectations, this is the place you need to buy your next Nissan vehicle.

NissanQueen89

Mar 31, 2016

I bought my Nissan Altima from Reed Nissan in Orlando. During my visit Ronald Madelon was my phenomenal car salesman. Ronald was patient and very subtle in his approach. I didn't feel pressured to buy and he even showed me how to set up my Bluetooth features before I left the lot. I will be back for an upgrade soon and Ronald will be my car salesman of choice

Denise Malcolm

Mar 30, 2016

I had 3 great customer services with Ronald Madelon he's a very nice patient person he goes above and beyond for just to make sure am a satisfying customer and I watched interacting with his customers greatly

lissette quang

Mar 30, 2016

Ronald Madelon helped us get a great deal on the car we wanted, color and low interest. Also low monthly payment. We couldn't be happier. I would definitely recommend people to go through him. He was excellent!

Megan King

Mar 30, 2016

I have purchased several vehicles from Reed over the past 10 years. But by far Ronald Madelon really exceeded my expectations. Just when I thought there was no way for me to be able to purchase another vehicle, Ron took the time needed to make sure all was done right and I was aware of my options. Thanks Ron!!!

michelle28q8

Mar 30, 2016

Michael were very courteous & patient with me , he did everything he could for me to get in my new car. He's the best saleperson I ever seen, he knew his job & he have a very good customer service. He gave me a walk through the store after my Purchased, I felt the same feeling when I bought my home. Thank you Michael for making my dreams come true I really appreciate you, keep working hard. Thanks for all u do for me & family.

nhenry

Mar 30, 2016

Jay Gonell was so helpful, friendly, patient, professional, kind, and not to mention very good looking! He made this process very easy and comfortable for me from start to finish. Excellent job Jay!

Notso1299

Mar 30, 2016

My experience at nissan was more than I expected. Ronald Madelon, the sales person who sold me my car was very helpful. He changed all my negatives aspects off the company. Unlike most sales person I've come across, he has been the best by far. I told him what I was looking for, the budget, monthly payment, interest rate. He went above and beyond...I was very impressed!!

carcomfort

Mar 29, 2016

I purchased a new Altima from Reed Nissan and was extremely pleased with my experience. The dealership was very clean with a very plesant environment. My salesman, Ron Madelon, was the best! He was extremely professional and knowledgable. By the time he finished demonstrating the Altima on my test drive I just knew it was the car for me. Ron, explained all the features to me very patiently and very professionally. After I finished my paperwork Ron was waiting with my new Nissan. He spent a great deal of time going over ever feature of the car with me and even hooked up my iphone to the cars blue tooth. Ron took me around to the service department and introduced me to the sales manager and explained the Express Service option to me. I have had my Altima serviced several time at Reed and was amazed when my oil change took less than 15 minutes. I recommend Reed Nissan to all my friends. Two of them have purchased cars from Reed and both had the same excellent and professional sales experience with Ron Madelon and great service experience with the Reed service department.

Mayra

Mar 29, 2016

Nizar is the best sales person. He went beyond our expectations. Gave us the best customer service. 2nd car we purchased with him. Thank you

Pamela C.

Mar 29, 2016

When purchasing my Nissan Maxima, Ron was my sales person. He was friendly, very attentive and great with working with my wife and I. He knew a lot about the cars and answers all the questions we had. It's nice going to a dealership and having a positive experience, because the next time you want to purchase a car. No matter what you'll end up there again the way they make you feel. Thanks to Ron. Justice Cardona

PieBarr

Mar 29, 2016

I went to Reed Nissan in Orlando on a late Saturday evening expecting so much hassle. I thank God for Ronald Madelon who helped me through the whole process. It was so easy, the hardest part was choosing the color of the car I wanted. Ronald was very experienced and knowledgeable. He explained what I should expect and what all my options would be in regards to car choice and finance options. He did not exaggerate or lie to get my business. With his help and honesty, I drove off the lot with my first brand new car that night. When I'm ready to buy again, I will go back to Reed Nissan and will refer family and friends to Reed and Ronald specifically. Thank you for everything. God bless! Another grateful and satisfied customer

Annie Gonzalez

Mar 28, 2016

Second car purchase from Reed Nissan. Excellent salesman, Mike Haba! He was very patient, knowledgeable and made the purchase a totally enjoyable experience. This was best car buying experience ever! First time I had fun purchasing a car. The finance gentleman also made financing easy with no haggling. I would highly recommend Reed Nissan and Mke Habba the salesman. Very friendly staff.

Susan12

Mar 27, 2016

Working with Ronald made buying a car an easy process. I was dreading the process of buying a car, but Ron made it easy and quick.

jackie1

Mar 25, 2016

We recieved great customer service from Philip G .I wouid reccommend him above any other sales rep. He is from Scotland and very Honest and very helpful.

Tammy

Mar 25, 2016

Bought my Nissan Altima (which I absolutely love) there! Ron was very patient and helpful and made me feel comfortable during the sales process! The staff were very down to earth.

Charliecharlie03

Mar 24, 2016

What a great team, made me feel valued and the experience was phenomenoal! If I can go back again with a deeper packet I would and make more business. I'm definitely going to recommend my family and friends.

Marfranyi

Mar 23, 2016

I purchased Nissan Sentra, and was very pleased with Philip, very Honest and he is from Scotland. I have a really good experience because I recieved a great and friendly attention, I recommend this salesman. Maritza Franco Yi and Roman Yi

Vjoseph10

Mar 21, 2016

My credit wasn't all so great and I didn't have a car at the time and I needed one badly. I walked into Reed with no hope and one of the salesman (Ronald) came up and said I will guarantee I can put you in a car at the price you need. I walked out that day with a brand new 2016 Nissan Atlima.

Charlene

Mar 20, 2016

Ron is an excellent salesman. He helps you make the right the decision on the best car to purchase. I have purchased 2 cars through Ron. He is great and I have sent my friends to him. I have adopted him into the family. When it's time to purchase another car I will be seeing Ronald Madelon.

Mervi

Mar 20, 2016

That's did really great work on my car a few weeks ago I was really happy with the service.Ron Madelon is a great guy.

Andrileny

Mar 19, 2016

My experience at Reed Nissan was great. The salesman showed me the vehicle without any pressure, was very knowledgeable, open and genuinely, cared that I got all my questions answered. When I said that I wanted to think it over, there was no pressure, he remained extremely professional every step of the way. Thank you Jay Gonell for you kindness, professionalism and excellent customer service. Your the best!

Eleana

Mar 19, 2016

Best customer service at a dealership you will find in the Central Florida area. If you want employees that will make you their first priority and aren't afraid to go the extra mile for you, I highly recommend purchasing your next car with them. Ask for Jay Gonell, very knowledgeable, helpful, goes above and beyond and overall, fantastic experience I've had at any dealership.

Giselle Nunez

Mar 19, 2016

Jay Gonell provided exceptional service and helped me find exactly what I was looking for. Jay was compassionate and remained professional every step of the way. The experience couldn't have been better. Very pleased with this dealer and would definitely refer/revisit.

Jose L Sarmiento

Mar 19, 2016

This is the second time I have leased a vehicle from Reed Nissan and worked with the same sales person. Ronald has always been professional, friendly, and very informative. I never felt pressured by him nor his staff. I also enjoy has my car serviced by the dealership because they have excellent customer service and get the job done in a timely manner. I would recommend this dealership to all.

Nissan15

Mar 19, 2016

From the first day I went to Reed Nissan I knew I would be receiving a wonderful experience. I went to Universal Nissan previously before I decided to go to Reed! I'm glad I made that decision. My sales representative, Jorge Gossett was Amazing!! Everyone was so humble and understood my concerns, unlike past experiences at other dealerships. I specifically told him my budget and features I was looking for in a car and he did an absolute sensationally job and helping me pick out the right vehicle. Originally, I was interested in a 2014 Nissan Altima, but I ended up driving away in a 2015 Nissan Altima S. I went home with practically a new car for about the same price!! I greatly appreciate everyone at Reed Nissan for helping through this process. Shoutout to Jorge, Mostafa, Robert, Sam, Nick, and everyone else! Thank you Jorge G. for keeping me updated throughout this experience. I'll be coming back to Reed Nissan for an upgrade in the near future.

rfernandez

Mar 19, 2016

I only went to the dealer to look at some cars. I intend to buy a car in a few weeks. I was approached by Jeffrey, one of the salesmen. He explained the details of the cars I saw. He answered my questions and my concerns. I will definitely be back to buy my car very soon. This experience by far exceeded my expectations.Thank you

LacySokolowsky

Mar 18, 2016

I have bought three cars in the last three years from Reed. This is the best dealership! Ronald Madelon was the first sales person to come up to me and I haven't used anyone else there since. Ron is very people friendly, knowledgeable and never pushy. He genuinely wants to help you find a car and a payment you can afford without feeling distress later about your decision. John, the sales Manager is also awesome to deal with when I come in monthly for service. He always makes sure my car gets what it needs as fast as possible. Overall, I really wouldn't even think of going to another dealer, Nissan is known for their great products and the service here is top notch.

Msrelle10

Mar 18, 2016

First time buying a car was not as bad what people say. Ronald Madelon made it very easy and fun however , it took longer then I thought. But overall it was fun.

pattycabouthim

Mar 18, 2016

This is the third lease that I've had through Reed Nissan. The last two my salesperson was Ronald and he was truly professional in every way. As a woman I was by myself and he made me feel very comfortable and knowledgeable it was a pleasure to deal with him I would recommend him to all my friends.

Johnny239

Mar 17, 2016

3/16/2016 My name Is John I called a week ago make an appointment to do a oil change plus to check some other things that's going on with my vehicle. 12:30pm yesterday I got there some dude took my info pass it on to RADAMES. Since I had to take my son for a phisical I left the car with them. After 3hr Later I call to check on my car they transfer me to CARLOS. Gave him my info inform me they don't have my vehicle. I called three more times Inform me the same info said they don't have this vehicle tells me I need to come to the dealer see whoever I spoke to when I brought the vehicle at 12:30 At six O'clock I went there to the dealership I saw the same dude who helped me when I brought the car. N told him that every times I call they said they don't have my veicIe here. He told yes I have your vehicle, Took me to Radames. Whn I explain him what's going on he told me he going to give me a call tomorrow because they was busy. Nothing have done to my vehicle not even the oil change or the check-up nothing I left the car Since at 12:30pm the next day I have to call off work cuz I don't have a transportation to going to work. This a bad place to bring your vehicle I feel like they don't give a xxxx about Customers I would never bring my vehicle on this place anymore. N I will not recommend anyone to this dealership nor my friends. I can't wait to trade my Nissan get me a Toyota Camry.

Monique Jachens

Mar 17, 2016

Go and see Alexandra Gomez! Wonderful to deal with, I told her what I was looking for and what my price range was and she delivered. I received an excellent deal on a 2014 Altima that I love! The entire process was short and sweet, and I was out the door in less than 3 hours. Thanks again!

Judith Rios

Mar 16, 2016

I went to Reed Nissan, not knowing what to expect. I was quite nervious about the whole process. Ronald Madelon was very kind and professional which made this experience much easier and relaxing. Mr. Madelon was very knowledgeable and helpful, I never felt any pressure from him, I would recommend him to anyone that is interested in buying a car. Ronald is a very humble young man.

Sheryl Jones Florez

Mar 15, 2016

Just bought a used car from Nissan the staff are very professional very honest with about the car I purchased for my daughter.I will highly recommend Reed Nissan to my friends and family member .

ESOTO75

Mar 15, 2016

MY SALESMAN RONALD MADELON AT REED NISSAN ((WEST COLONIAL LOCATION)) WALKED ME THROUGH ALL THE STEPS QUICKLY AND EFFICIENTLY , HE GAVE ME GREAT CUSTOMER SERVICE AND I SURELY RECOMMEND HIM TO ANYONE LOOKING TO PURCHASE FROM NISSAN , I WILL DEFINITELY USE HIM FOR ANY FUTURE PURCHASES .

Jessica Davis

Mar 15, 2016

Ronald Madelon made my experience at Reed Nissan, Orlando exceptional. He made the trade in of my truck and the purchase of my Maxima very pleasant. Reed Nissan Orlando is definitely a go to dealership for and my entire family because of Mr. Madelon. Thank you Reed Nissan Orlando for employing such a professional staff and an extra special thank you to Ronald for being so patient, professional and caring during my vehicle trade in/ purchase.Looking forward to my next deal with Ronald at Reed Nissan Orlando.Sincerely,Jessica

Kris Scott

Mar 15, 2016

It was a pleasure working with Ron from Reed Nissan. From the beginning he was very professional and polite. This was my first time buying a car and the process was so easy. I really appreciate his hard work, knowledge and honesty. He really made my first time buying a car an enjoyable experience. Even after I brought my car he would call to make sure everything was ok with the vehicle. I would highly recommend Ron over any sales representative.

Mymochah01

Mar 15, 2016

"AWESOME EXPERIENCE."MY NAME IS RENEE SINCLAIR I WAS SO IMPRESSED WITH THE SERVICE AND ENERGY I RECIEVED FROM RON. I GAVE HIM A 10 PLUS, GREAT JOB RON!! THE SERVICE WAS IMMACULATE AND HIS ENERGY WAS THRU THE WALLS. RONALD MADELON IS GREAT ASSET TO YOUR ORGANIZATION. THANK YOU

Nick and Nicole

Mar 15, 2016

Thank you to all the individuals who helped me with purchasing my first car. The process was seamless. The fact that I was in and out within 2 hours was great because I have heard sometimes it takes a long time. The individuals educated me on my vehicle and showed me the ropes. I am very happy with my new 2017 Maxima. What a great buy. Thank you Ben, John and Danny!

Scarlett Fevah

Mar 15, 2016

Ron has such a great energy from start to finish. You can tell that he is passionate about what he does and cares about getting you in the best call with the best deal. He is all around a nice guy and very professional. I enjoyed his service at Reed Nissan #1stclass

Sheryl Jones Flores

Mar 15, 2016

Just bought a used car from Nissan the staff are very professional very honest with about the car I purchased for my daughter.I will highly recommend Reed Nissan to my friends and family member .

yanmorales

Mar 15, 2016

I had the pleasure of getting a car with the help of Jeffrey and Danny. They did absolutely everything to make sure I was well taken care of and that I was comfortable with the experience. I was there for a while being that my niece was getting a car also, but the time flew by so quick. One second it was noon, the next it was 6. I have no complaints. I love my Nissan Rogue, I loved the experience, I loved how dedicated Jeffrey and Danny were, I'd recommend them and Reed a hundred times over. Excellent staff, excellent service, excellent in every aspect. Thank you yall!

Fitchburg2012

Mar 14, 2016

Throughout my deal I met with salesman, finance manager, sales manager, and finance guy. The salesman and I tried to agree on deal. I made proposal. He took it to his manager. Then finance manager came out. He tried to reach a deal. I counter offered and he took it to his manager. I counter offered 375 per month and 500 down. Then his manager came out and offered 419 per month at 72 months 0%. He said he would throw in GAP and 100000 extended warranty. I said okay lets do it. He said let me talk to the gm. So he comes out and told me I got the deal. I get to finance office and the guy tells me my payment is 421 and 500 down. I told him that was not what was agreed upon. The manager that offered came in and said he assumed i still was doing 500 down when he offered 419 at72 months. I said no that was never mentioned as still being a requirement. He said I either pay it or no deal. So i paid 500 more than i should and the deal was never put on a worksheet that had the agreeable terms on it. Very tricky and deceptive way to do business. As i questioned the manager he got agitated, offenssive, and tried to make me feel like an idiot. If dealer doesnt make it right I will never do business there again and will let everyone know my experience. If they fix it then i will post favorable review otherwise this was my experience.

jbrielle

Mar 14, 2016

I don't usually write reviews but when I feel like the service was exemplary, I take it upon myself to show my appreciation for the service I was shown. Anyway, before you even step through the doors at Reed Nissan, you're greeted warmly by the sales men. The timeliness and customer service is superb. I was having a hard time getting into a car being that I was a first time buyer, but Jeffrey and Danny made sure I was being taken care of. I was so frustrated with other dealerships lying to me and trying to haggle a deal out of me, but Jeffrey and Danny took a great deal of stress off of my shoulders. I honestly think that anytime Nissan in the Central Florida hires new employees they should send them to train at the Reed on West Colonial because then Nissan would have the greatest team throughout Florida. Jeffrey was amazing! He'd only been working at Nissan for 2 weeks and I couldn't even tell! He was incredible (He should get a huge raise). I love my Nissan Versa Note, it's perfect for me. I'll most definitely come back to get my future cars here. I refuse to trust anyone other than the men and women of Reed Nissan! Thanks guys!

Soniamissyou

Mar 14, 2016

Let just explain how amazing my experience has been for the past 16 years...Only one sale associate Ivan can help my family out for the past 16 years we are Nissan family and all our cars have been bought from the West Colonial Nissan. My experience at West Colonial Nissian was great! Are sale associate Ivan has been amazing...i have purchased two car from the dealer and Ivan has been there to aleays help me....my father has purchased two car from West Colonial Nissan and Ivan has also been there for them....If ever in don't stop by and see Ivan, he will take care of ur deal...

Reedsucks

Mar 9, 2016

First off let me start off by saying this is where I bought my last car.....With that being said, I had almost the same bad experience, I had previously with purchasing a car here. Spoke with a sales person over the phone, made sure I made it clear that I wanted all the info up front so I wouldn't waste time for both of us. That sales person told me one thing on the phone, then when I got there was giving another description story. I didn't want to drive all the way down there, that's why I made it clear what I wanted and expected and was told they would take care of me. Their words not mine by the way, I guess by saying take care of me that meant get me down there so they could tell me other wise. I chose the lesser of two evils "Reed Nissan" over "Sutherlin Nissan", cause I figured after they screwed me over once they would try not to do it again. Worst dealership ever and I've dealt with a few. These are just my experiences and I'm basing them entirely on what I dealt with there at Reed Nissan. You can call, drive there and get your own experience just giving opinions of what I went thru. Good luck but please stay away!!!!!!

Sbhim1121

Feb 15, 2016

I was working with the dealer for week. Finally got a called from the sales person stating they will accept my offer. Came into the dealer then they tell they made a mistake on the selling price of the car. We renegotiate the price and came to an agreement and shake hand with John the sales manager. After waiting for 2 hours to see someone in finance. Halfway through the process of signing the lease agreement I realized it's not the same monthly payment and mileage we agreed on. The finance manager called the sales person and he completely lied. Fortunately I had proof of our conversation in text messages. At the end they did not hold up their end of the deal and I had to walk away. Went to Jenkins Nissan and got an even better deal than what Reed was offering.

Nat33

Feb 9, 2016

Danny Ortiz was awesome and spent a lot of time making sure we made the right decision on a car and a lease that fit our needs and budget. Very family friendly atmosphere!

Webmancer

Jan 26, 2016

It has been a year since I purchased my 2015 Nissan Rogue. I can't say nothing but great things about my own personal experience throughout the entire process of purchasing this vehicle at this A+ rated dealership. I was walked through the whole process with courtesy, respect, professionalism and needless to say, a highly trained and knowledgeable sales and finance staff. These guys are truly the best in the Central Florida area! Today, a year later, I'm still very satisfied with the exceptional service provided by their Service Department. I would not only highly recommend Reed Nissan, but I would also suggest that this dealership should be "THE ONE STOP SHOP" for anyone in the market looking to buy a new or used vehicle. Keep up the excellence!!

Nissan Girl

Jan 15, 2016

I have purchased several vehicles in the last few years and this was one of the nicest experiences I've had. There were no games played, they were really busy when I was there so a manager...Vince......came out to help me, he had a salesperson Duane,show me several Pathfinders until I found the perfect one. I am really happy with this Pathfinder. The dealership is beautiful and the staff was so nice, not pushy at all.

babyann100

Nov 24, 2015

Never buy a car here. Later you have to deal with their service department. They use all kinds of tactics to get you to put money into parts you do not need, they always say the car is fixed, but it never is. You have to keep returning time and time again, spend more money, and the car never does get fixed. The service lane manager, whose name is John Bartalotta, is very rude to customers, and even hangs up on customers, tells them their car is fixed when it is not, when you question him, he gets very angry. Very bad for business!!!

none

Oct 23, 2015

I shopped on line for a white or silver nissan Pathfinder. I was presented with a an equote for $27,000 for a Nissan Pathfinder SL, in white. Gathering my trade in, title, check and preapproved credit, I drove three hours to Reed. After waiting a half hour, Kenny the Internet manager came out. He immediately pulled eight keys from his data base becasue "with of 700 cars many are blocked in." I told him I only wanted to see the one car. Fifteen minutes later, a Nissan Pathfinder showed up in front of the dealership. IT was white, but it was also $41K. I asked again for the car advertised, but was told I needed to test drive this one. Since I had previously driven the Pathfinder SL, I declined and again requested the car I had come to see. After several minutes of delay and attempts to confuse the issue, I walked out. I've never met a sleazier company

Bigtowan

Oct 20, 2015

Walk into Reed Nissan after coming from Unversal Nissan. Their prices are 3,000 more.Customer service was terrible. They were so unprofessional. Never again!

nissan owner

Oct 11, 2015

this place is a rip off to the customer.....have to wait for 15 min for a sales person when the local radio station was giving free food...ALL the staff including the sales people were in line for a free meal.....asked can someone sell me a car?? The sales people with full plates said "someone will be with you soon" Waited and 10 min later got a sales person called 1/2 hour before visiting and they said they had 15 models that i wanted...got there and nothing available what i wanted...other colors and models are available they say one price and when you are ready to buy they jack it up this is the worst treatment i have had in my 40 years of buying a car......stay away

Skygirl412

Oct 7, 2015

Unless you are 100% sure you are going to buy a car from these people, do NOT give them your phone number. I called about a car 3 weeks ago, and have since bought a car at another dealership. I STILL get phone calls from this dealership every other day, despite asking them repeatedly to quit calling me.

altimagal

Oct 3, 2015

I waited about 8 hours to get my car but Philip was the most pleasant, straightforward and kind person I have ever worked with. I went to many dealerships and bought the car I really wanted from Reed Nissan simply because Philip made me feel so comfortable! I would definately recommend going in and asking for him.

Jamesk

Sep 25, 2015

Worst company to deal with, John Bartolata is very unprofessional, rude, poor customer service.

PATSFAN

Sep 19, 2015

I went in on a Monday to buy a car they had advertised online and assured me it was still available when I got there they couldnt find it so I picked out another car and brought my own financing I spent over the next 4 day around an hour on hold salesman never returned my calls and after 4 days was told I did not get approved did I mention I brought my own financing so 4 days later I bought a new Toyota

djgDJG92!

Sep 14, 2015

Jonny b the service rep was extremely disrespectful to my wife and her friend. Did not call her in the morning as requested on the drop off sheet, and then had the nerve to talk down to them on the phone when they wanted to take their business to a professional dealership. The only reason the car ended up there is because the tow service would not tow further,and they wanted to hear the options they had. He then insisted he knew she had a bad battery, and was trying to bully her into keeping her car there. I have never seen an employee treat a customer the way my wife and friend were treated. Not to mention it was pretty obviously a bad alternator considering the car died out while running, and would not stay running if jumped. Take your vehicles to a dealership that cares about the customer, and stay away from this dealership. Got the car towed and replaced the alternator myself with no hassle from the dealership. And if your service advisor doesn't know how a charging system works, it would be a good idea to train him or find another advisor. And if I ever met this rep in person, or if I wasn't working that saturday, he would not like what I would have said or did.

Gio

Aug 30, 2015

I tried to get an out the door price on a 2015 Nissan Rogue. Sales guy needed my info so I gave him my license, then the usual sales tactic how much do you wanna pay for the car. They didn't even have the car in stock with the options that I wanted. As a result of the bad experience that I had my wife no longer wants to go car shopping. These guys are the worst , as matter of fact I was able to obtain out the price from other dealer without having to provide my personal information. Don't say I didn't warn you, these guys give new meaning to dishonest sales men.

Gio

Aug 30, 2015

I tried to get an out the door price on a 2015 Nissan Rogue. Sales man said he needed my personal information first. I handed him my license, this went back and forth, then the usual sales tactic how much do you wanna pay for the car. Then he goes on to scribble on a piece of paper for me to sign without disclosing the price of the car they didn't even have in stock with the options I wanted. So I just got up to walk out and the manager tries to stop me. So I told him I got out the price from other dealers without giving my personal information. He wanted to know how much, since I wouldn't tell him he send me and my wife on our way. As a result of this bad experience my wife no longer wants to go car shopping. I will not recommend this dealer to anyone ever.

10YearNissanOwner

Aug 29, 2015

I had multiples issues and time delays with their service department...after two weeks and multiple missed deadlines and promises, they finally did get things somewhat correct. I then filled out their survey and told the truth about how bad the experience was. They promptly deleted my service rewards account and sent me the printout in the mail with no explanation. I called their service manager Bob and he noted the fact that I gave them a bad survey. Save yourself the hassles - choose a dealership that cares about customers vs just $$$$.

Steven

Jun 30, 2015

Been to a few dealerships in central Florida and reed Nissan in Orlando is second to none! By far the best experience I ever had buying a new car. I never felt pressured and treated with upmost respect by there highly experience and professional staff,in particular Eddie Peralta & Vincent Mancuso. I highly recommend this dealership for anyone's next car purchase!. All roads do lead to Reed Nissan in Orlando!.

dannyalicea

Jun 21, 2015

I was contacted back by dealer and given a thorough explanation of transaction. Very pleased with response. Kenny explained the number in detail. Working to see if a deal is made based on my situation.

CCS JUAN 1955

Jun 9, 2015

Experience full negative. Mr. Mancuso never replied a phone call even an e-mail; in spite all documents were sent to his address. Bad Customer Service. Mr Woody never looked at your face and with gum all conversation. Policies but having a person from 5PM till 11PM, because there was a paper missing: it is not acceptable. Emails and calls and never, never, there was an answer.I will not advise potential customers to go there.Juan Paez May 31 2015

Ice Tone

May 23, 2015

The sales manager refused to give a good interest rate through Nissan. He would only lower the price of the car if you financed through Nissan. We have excellent credit and his initial financing offer was almost 9 percent. We had our own financing from our bank, he wouldn't give us a the same car price unless we financed through them. We left. Then we were inundated with hasseling phone calls and texts. He lowered the interest rate but it was still higher than our own banks rate. We bought else where. The sales manager seemed dishonest.

Scott

Apr 4, 2015

Get a great e-price from them, which turned out to be fake. The price negotiated was 500 higher, which is acceptable. But the experience with their financing manager was horrible. Never answer my calls, and don't callback even if he promised. Had to drive 30 mins to the place to get a simple yes or no question. And then they want to raise price twice. Wasted two weeks with them.

Truyoli

Mar 16, 2015

My sales representative was Tommie and he went above and beyond to make sure I got what I need and asked for. This was a great experience and I will continue to tell people about it.

Speirs

Feb 24, 2015

I bought a used car on Sunday. I asked for the service paperwork and the spare key for the vehicle. 10 days later still waiting for these two small items. Called and the operator states she cannot get someone on the phone and can only send me to a desk and if someone answers then ok if not I have to leave a message. What kind of dealership cannot connect with a manager. I have been told by my salesman 3 times he would take care of it and even the manager told me he had the key on his desk and would send it out but that is 7 days ago too and still no key or paperwork that the manager promised.

jokunokun

Jan 22, 2015

Reed Nissan confirmed an appointment with me to test drive a Nissan Frontier they didn't actually have. It had been sold a week prior to someone else, and they called me out anyway so they could show me a nowhere-near comparable Chevy Colorado while they tried to "find the keys." The only reason I found out what actually happened is the current Frontier owner showed up at the dealership while I was there and confirmed for me when and where she had bought it. So it looks like I fell for a bait-and-switch at Reed Nissan. I'm still in the market for a truck, but I won't be spending any time looking at this place.

Nicholas

Jan 14, 2015

Hello my name is Nicholas Zaharris I am 92 years old and I would like to thank Z Mari for being patient and honest. I was brought in by my son and daughter who happen to own Nissans. we met Z Mari when we pulled in the dealership he showed me 3 different cars and also understood what we wanted to accomplish and he got us there with honesty and it was very pleasant.Thank you Z Mari I hope you have a great 2015 God Bless u!!!

NIck

Nov 26, 2014

Called twice and chat twice trying to find out if a car they had advertised on line was still available. After disconnecting me both times nobody could give me an answer. It's a shame

Mac

Nov 11, 2014

It's been 4 days and Ben was nice in the beginning but he is horrible at calling back and getting things done. I wouldn't send no one here. We even have cash I. Our hand.

Wentfornothing

Oct 30, 2014

They said they closed at 9pm, but closed at 5pm. It was a waste.

christian malone

Oct 21, 2014

I agree with the other reviews. Reed nissan is a waste of your time. If you are trying to buy a used car forget about it be prepared to be treated like crap. To get any customer service there you better have your cash or black card out to buy a new car so the sales reps can make their commision otherwise to them you are a nobody and will get the run around. Didnt appreciate driving over 45mins to be told the used car i wanted to look at was on an auction lot somewhere else and then forced to wait around and never see the car cause someone buying a new car was considered more important. Reed nissan and their employees sucks. Me and my family will never go there again or recommend them to anybody

orlandolady

Oct 7, 2014

Salesman Edwin was very pushy and unprofessional. Made several inappropriate comments. Would not recommend.

by email

Oct 5, 2014

respond good when I send a mail because interest one of your cars used

janelle.yoder.14

Sep 24, 2014

My husband and I went to RN over labor day weekend to purchase a car because of the sales they advertised and because we heard they were one of the best dealerships in the area. This was both of our.first time experience buying a car.Even tho the car we had looked at online had been sold our sales guy Jose did an awesome job working out a deal for us to buy a brand new Versa for only 1000 more then the other car we looked at online.However we were there more then half the day waiting to get everything finalized. Finally we went to the financial manager Caesars office. It was late getting close to closing timeand obvious he was rushing us thru ssigning paperwork saying he didn't want to keep us to late. He never once mentioned anything about bank information for our loan.The next day while I was at work he called my husband saying he had more paperwork he needed us both to sign and convinced my husband it would be OK to come pickup the papers to bring to my job and have me sign!! Which is by far not right or legal at all!!! He then told my husband that he would give us a free tank of gas since we lived 30 min away. Well turns out he went home before my husband got back and he never got the gas.We called Jose who said anytime we are in the area we can stop by n get the gas so a week later we did just that. By that time I had realized that we had no info on our bank or loan at all I was told I had 45 days to make our first payment but our paperwork said 30 days so I asked Jose about it. He claimed Cesar was to busy to see us that day but he would get the info and call me back the beginning of the next week.I waited almost a whole week for a call. Finally Friday I called Jose and he asked me to repeat my question like he totally forgot!! He then said OK give me 2 hrs I will call you back. I ended up waiting all say never received a call. So the next day I called Cesar directly ended up only getting voicemail. The next day Sunday I left Cesar another voicemail the lady at the switchboard told me he was coming in later that day. Then I called Jose he said he would call me back on Monday since Cesar would not be coming in that day. (Now not even 5min before the lady had told me Cesar would be there) once again waited all day Monday never received a phone call. By Tuesday I was extremely irritated I spent 20 minutes on the phone leaving voicemails since nobody would pick up their phone finally I was able to talk to Michelle who pulled up my account only to tell me it Haas never been updated but she said she would talk to Cesar and call me back in 2 hrs. And hey guess what no call back!!Finally after I had clocked in at work that evening Cesar calls me the whole time we are on the phone I can hear that he seems hurried. Not paying close attention or listening to me. He told me that the due date was 30 days because I told him I wanted the payment at the ENd of the month I said no I actually asked you for the middle of the month just like the Warrentty payment we are making. He also told me that since the bank already played them its not in their control and gave me a number to call to "see what they could do for me" now according to paperwork my payment is due in 6 days and I have no bank info or way to know where or how to make a payment. He also tells me oh you have a 10 day grace period take advantage of it. Ughh horrible customer service after you purchase your car!!!!!

michelle hester

Aug 25, 2014

I scheduled an appointment for Saturday, August 23, 2014, to have my car fixed after being in an accident over 2 months ago. It took that long for the insurance company to get with the service dept to approve the quote. I bring my car up there Saturday morning to drop it off because they said to have there by 2:30 & it would take about three to fix. When I get there, they tell me they haven't even ordered the parts to replace with!!!! Well, why in the heck did you schedule the appointment for me to bring it in???? Was told they can go ahead and order the parts on Monday, August 25, 2014 & they will call me to bring the car back in! I don't understand how you can do business this way!I also have a coworker that dropped her car off at the service department over two weeks ago to have it fixed. They told her they would call her & let her know what needed to be done & how much it would be. She called everyday/all day from work to get some answers & they never called her back for at least 1 week. They told it would be another week to get parts & fix. They finally called her on Thursday, August 21, 2014 & told it would be ready to pickup on Friday ($4,000.00 in repairs). She went down there Saturday, August 23, 2014, morning to get said vehicle. Before she even drove it off the lot, she realized it was not fixed. She went right back to service department & the service guy was gone. She waited about 45 mins only to be told they "cannot look at today" she would need to bring it back!!!!! You had it for 2 weeks, it's not fixed, but you cannot look at after her having it five minutes & paying over $4,000.00 in repairs that morning!! VERY BAD customer service!!!!!!

Sam Vaid

Aug 23, 2014

They didnt had the car on the lot, drove 45 minutes from kisseme to the dealership, teh contact person was not available for over 30 minutes, then a used car manager came and sent to some some god forsaken aucion yard where everything was junk.... Ive been led down before, but such level of hipocratism is not seen before

Daya18

Aug 19, 2014

I went car shopping last sunday with my father and boyfriend, I went to different dealers and I had my mind set on a hyundai elantra, However I decided to go in and see the sentra and Z helped me he showed me the sentra's and I wasn't a fan. He then showed me a 2015 Altima and I loved it. Z was very professional he wasn't pushy to get my credit information and he was very helpful. The price of Altima is a little bit too high but I was in and out quickly. The Manager was very helpful as well and Financing specialist from Ecuador. Compared to most dealers I will most likely come back and buy another car at this dealer.

krenrodz

Aug 3, 2014

I brought a car in February 2014 and I was treated like never before, Sales person Mostafa was amazing! Now is August 2014 and my sister needed a car and we went to Mostafa, he was able to help us and really shows that he cares for his customers. If all sales persons were like him buying anything in the world will so be so simple and joyful. I will like to also thank all the team including the finance team and everyone who help us get a better car than the one we wanted.Great Team to work with always finding the best way to help their customers! Thanks Mostafa! You are more than a sales person, dealing with you is like dealing with family! Thank you! I trust you 300%.

DS

Jul 6, 2014

Called the dealership on Saturday spoke to Marie about cars on the internet she said she would call back. Called again a second time to verify that the cars were there no call back. Went to the dealership a 45 minute ride and tolls. Waited for Marie to see if the cars were available she had to go look and then her manager Kenny came and said that he was supposed to look ,but was busy. The cars that we were interested were sold or didn't pass inspection. They then drove us to a lot 10 minutes away were only 3 cars were available none that we were interested in. Back at the dealership they showed us 99.00 cars that should have been towed to the junk yard. What a waste of time if you are looking for a used car.

datika

Jun 12, 2014

They re blindside you for you to buy used car with high interest they don t even explain to you,said you re not qualify for new car

bill

Jun 2, 2014

Good srvice. Made us very happy. Clean car. Would recomend Shawn as a salesman to my friends

Orlando Joe

May 31, 2014

Great selection and great sales people make shopping at Reed a great experience. Shawn is the best.

adyeniram quijada

May 26, 2014

Shawn Rodgers was a great sales associate, he never gave up on us. He was great and friendly!

Andrea

May 26, 2014

Shawn Rogers was great and he was very patient. He did excellent!

Enid

May 24, 2014

Thanks to Shawn Rodgers for all his help He was great God bless this man of God

Jorge

May 24, 2014

Thank you shawn rodgers for being so kind and helpful God bless u

julie dupre

May 24, 2014

Shawn rodgers is really pleasant to work with. Really cool snd easy going and i love how determined he was to get me driving something nice and comfortable today. Two thumbs up for shawn !!

Brian Rosales

May 17, 2014

At Reed Nissan I had the pleasure working with salesmano Shawn Rodgers on getting a new car. He was knowledgeable, pleasant and a over all joy to work with.

Diana Apple

May 17, 2014

Had a great experience!!! Shawn Rogers was wonderful and got us a great deal.

Natalia

May 17, 2014

Shawn Rodgers did a great job helping me purchase a new vehicle. I had a trade in that was upside down and him and the guys in the financial department were able to help me get that vehicle off my name and get my new car.

Tricia

May 17, 2014

Shawn Rodgers is the best salesman ever!!!! No one has ever worked as hard as he did to get me the Pathfinder that I wanted. He is awesome! If you have credit trouble he would be the person to see. When I got the call to come and get my car, I was in tears. Great service and best place to buy any vehicle!!

Alan Solares

May 11, 2014

Shawn Rodgers wasn't just a salesman. He's a true friend to everyone & didn't mind staying extra hours to get the job done. He even took the time to teach me stick shift & to help me escape my problems from my old car. Highly recommended. Perfect score!

Stacym022

May 9, 2014

Shawn Rodgers was very friendly and helpful. Great customer service!

jockey0314

May 8, 2014

Fastest deal I have ever experienced. There was not back and forth with a haggle. I told them what I could do and they made it happen. Jose was especially helpful in making sure I was taken care of, and has called back multiple times to ensure I was still satisfied with my purchase. I will continue to go back to Reed and most of all continue to use Jose!

Rachael Gorodnick

May 2, 2014

Shawn Rodgers. He was awesome. Grear experience in car buying. Loving my new car.

Stewart

Apr 27, 2014

Shawn Rodgers took exceptional care of me with no hassle or red tape. Very positive experience.

J. Hudson

Apr 26, 2014

Shawn Rodgers was an amazing sales consultant. He was friendly, very knowlegable and efficient. I couldn't have asked for a better person to assist me in my first purchase on a vehicle.

evangelina booth

Apr 25, 2014

Thanks for my z88.3 radio station set to memory on my car for the nissan rouge shawn rodgers.

barpearl

Apr 25, 2014

I am writing about my stepsons experience with this dealer he is so fed up with this dealer that he wants no more contact with them.He was a good customer before this incident (he had purchased 3 cars from Reed),at the end of last year he went in for a new car.He leased a Maxima. The salesperson who took care of him told him it would get 29mph this was completely false.He gave the car back in 2 weeks and leased an Altima. Because of his physical handicap, he needed a bigger car to hold the scooter he needed to get around. He went to another dealer who leased him another car. In the 5 months he had the Altima it seemed to have lost $20 thousand in value. It seems Reed Nissan took a lot of money from him, including the extra milage and extended warranty monies he had originally put down on the Maxima. when he called Reed he got no response. when I called Reed I was treated in a similar way.I also called Nissan who told me, they do not tell their dealers how to price their cars. This leaves a very bad taste in my mouth as well as my stepson's regarding Nissan and much more with Reed Nissan. .

Darrian Glover

Apr 23, 2014

My experience at Reed Nissan was truly extraordinary. Shawn Rogers truly was patient and worked us through every nook and cranny. He made buying a car simple and easy. Amazing!

Jorge Cruz

Apr 18, 2014

Excellent cstomer service fromm salesman Shawn Rodgers

abowers3

Apr 18, 2014

Axel was super friendly and not pushy at all! We've all had that car salesman that just won't take no for an answer, and it is horrible. We didn't even end up buying a car from him that day, but we will be back and I will recommend others. Thanks!

Marie16

Apr 17, 2014

This is my second time buying a car so I already had an idea of what to expect. I called the dealership and spoke to a Mariana Coneo where I made my appointment to come in that very same afternoon. Very knowledgeable and inviting, made me very excited to come in. As I arrived I was greeted by Axel Machin who was already expecting me. We spoke and I gave him my Input on what I was looking for, what would be convenient and of course my budget. We got started right away and I was very pleased with the outcome. I finished up with Cesar Robles. I thought the process would take hours and surprisingly it was probably the quickest part. He made the process fun and exciting. I'm am so pleased with the experience I would recommend anyone to Reed Nissan. I am now a proud owner of a new 2014 Nissan sentra!! Thank you guys amazing teamwork!

Desiree England

Apr 15, 2014

Shawn Rodgers was very nice, he made sure I was satisfied with a car that I wanted and helped me choose the right one.

kenley Phraphone

Apr 15, 2014

Shawn rodgers helped us out today and was and amazing sales men

Derrick helsel

Apr 13, 2014

Great buying experience. Shawn Rogers met all my needs.

Matt

Apr 13, 2014

Just bought a new 2014 Nissan Altima at Reed Nissan. It was a pretty quick experience. Didn't have to do the whole back and forth deal I usually have to. Our salesman name was Shawn Rogers. He was downtown to earth and extremely honest.

Winnie

Apr 13, 2014

Shawn Rodgers was my sales consultant and I had a great experience. I was very pleased with the service! Very polite.

orlando23rd

Apr 11, 2014

I purchased a 2013 from these guys over 7 months ago, and back then getting the car was like pulling teeth! After that ordeal i'm finally trying to reach the finance department, to go with my own bank. With that said I spent 10 mins waiting on someone to answer the phone, then only to hear "reed nissan hold", then after what seemed like more than 15 more minutes waiting someone just picks up and hangs up the call! Really?

CandaisP

Apr 8, 2014

I had Shawn Rodgers as my sales consultant and he was amazing he did everything to get me in my car that I want it and he went above and beyond my expectationsI would recommend if you go ask for Shawn Rodgers made the process quick and easy!!!

Clarissa

Apr 5, 2014

Shawn Rogers was amazing! This was my first time buying a new car and he made it a breeze and got me exactly what I wanted.

Melissa Astacio

Apr 4, 2014

Shawn Rodgers helped me get into my brand new Nissan Versa. He was awesome! He went out of his way to help me. He was very professional and upfront.

kediki

Apr 1, 2014

Ronald Madelon was very helpful finding my car. He was concerned about my needs what I was looking; first he helping find a car in my price range that was reliable and very nice he was very dealership, about the car making sure I was satisfied and that I was happy and Ok with my monthly car payment. If I need recommend somebody else I recommend him the first.

DwaynePeart

Mar 31, 2014

Mr. Ronald was very helpful finding my car first he helping find a car in My Price Range that was reliable and very nice he was very dealership, about the car making sure I was satisfied and that I was happy and Ok with my monthly car payment He was concerned about my needs what I was looking.....

Lianne

Mar 30, 2014

I had a great experience today at Reed Nissan .....it was my first time here and this guy that help me Shawn Rodgers is awesome ..I would recommend to my friends this dealer.

AdamDombrosky

Mar 30, 2014

Went in to dealership expressing to ronald there were two other cars at different dealerships i wanted to see. I was Expecting the hard sell and holding my keys scenario,to push for the close ( well this didnt happen ) Ronald was informative, patient , and personal. I was very impressed with the car , but continued with looking at the two other cars, both of those dealerships had fine, attentive salesman as well,but my wife and i agreed that both the car and our dealings with ronald were exceptional. We returned to purchase the nissan later that day. I genuninely recommend this dealership if your pursuing a nissan.

Shareka87

Mar 30, 2014

Mr.Ron M was very patient kind courtesy and took time to walk around in the rain with me and my baby he was even nice enough to have an umbrella and made sure he didn't let us get wet at all he wasn't concerned with his self being wet but just concerned about me and my baby staying dry and that I find a car in my price range that was reliable and very nice he was very detailed about the car making sure I was satisfied and that I was happy and Ok with the payment for the car monthly He was concerned about my needs..

cmaldonado

Mar 25, 2014

After dealing with many local car dealerships I decided to purchase from Reed Nissan. Alex Machin assisted me with my purchase, making the process smooth and easy to understand. With a great attitude and vast knowledge of the product, Axel made me feel very comfortable with the purchase of my new vehicle. He made sure to listen to my needs and he certainly met them. I recommend this dealer and Axel to anyone in the process of buying a vehicle. Excellent team Reed Nisssan!

jmmievera

Mar 21, 2014

i was looking for a car to buy I started looking at the internet and seen that your company had many used cars so I called and guess what all the cars they had were auction off ok I get it but why have it on the internet if you don't have it.

Sol Scarborough

Mar 21, 2014

We recently purchased our new, Nissa Altima from Axel Machin, and I am very pleased to share my wonderful and satisfying experienced. I must confessed, both, my husand and I, were a little hesitant about purchasing a new vehicle. Mr. Machin, was very nice, trustworthy, and followed through everything we requested. We would definitely come back to see him, when when are ready to purchase our next vehicle. He is definitely, one of a kind!!

jasjoc513

Mar 17, 2014

My experience with Reed Nissan was fantastic! Thanks to Sales Consultant, Axel Machin. He made me feel confident that I was making the best decision in purchasing from that dealership. Service was wonderful, people were fantastic, and all my concerns were satisfied! I would highly recommended anyone who's shopping for a car to check them out. Thanks Axel for the excellent job! I love my new Nissan Sentra!

Rhandi21

Mar 16, 2014

Wasn't planning to purchase, just browsing...Shawn was able to negotiate a deal I couldn't refuse. Truly finance anyone, believe me!! Thanks Shawn!

John N.

Mar 12, 2014

I recently had the pleasurable experience of purchasing a used vehicle from Reed Nissan. The complete process was very enjoyable and smooth. All of the staff went out of their way to make the car buying experience not only easy but without any reservations. I especially want to thank Jose Angel Menendez on his customer relation skills. Not only did he help me find the right vehicle for me, he went out of his way to help me return the rental vehicle that I had at the time. I highly recommend using this dealer to anyone and on my next purchase will only us them.

JAMS17

Mar 11, 2014

I' am a very satisfied customer. Axel Muchin was a great sale man he help me pick out a fantastic car. Axel attitude was great. I highly recommend him as good sale man, and I will being recommending other's to him as well. super Happy ... thank you AXEL....

Hedurham

Mar 2, 2014

Quick to respond to me great help overall!!! They were very helpful in letting me know that the car was sold and could help me find another vehicle.

Matthew McCully concerned consumer

Feb 23, 2014

I have a 2004 titan low mileage. The interior plastic molding that circles around the radio molding cracked and finally broke. I went to REED and ordered the molding part to replace. While REED replaced the part (wrong color btw) the plastic molding around the radio broke while installing the other molding piece. Service said "Well sir the truck is 10 years old so it was possible for that to happen" So in good faith they paid for 50% of the molding that they broke to replace. Since I didn't want to argue just wanted it fixed no problem. Then took truck back in to replace the radio molding which the molding covers all a/c switches vdc control etc. I get the truck back and the cd player wont eject or receive and the a/c switch is stuck on defrost wont switch to max ac or any other position. After speaking to service manager about the problem it was stated there is nothing we could have done to cause this problem. Hmm interesting worked fine when brought in now radio and ac switch don't work. Service advised me that since the truck was old this can happen if you sign this paper for labor charge to find the problem we will fix it. Interesting that both at this time break due to high mileage. also I said don't worry about radio was gonna get a sat radio anyhoo. Just wanted the ac controller to work. Blows ice cold out the defrost so I wasn't looking for new ac. Well basically was told" too bad the truck is out of war and we wont fix it." Shame was gonna drive it for 1 to 2 more years and get another TITAN. But if this is the way Nissan treats customers after you pay off and keep up with all required service. NO TY NISSAN you just lost 40,000 over 500 dollars.

Ashley Smith

Feb 22, 2014

WORST SERVICE EVER... I walked into the building I didnt get no type of greet. They will walk past you and will not acknowledge you like your a ghost. I stood at the door for 10 minutes and 2 employees walked right pass me and went outside to talk to another customer. I walked around their used parking lot and NO ONE I mean NO ONE came outside to help me. I had to walk to the side of the buliding and finally I asked for some assistance and got it. I would've been better off going to Universal Nissan on. Thank you Luis Lopez for helping my family and i

heatherlhodgdon

Feb 15, 2014

It might be good for regular services but coming back to have it detailed sucks. I bought it on 02/6/2014 left that night. Got told it needed cleaned and got asked what time id be back friday. I was very clear that id be back by noon on Friday. I get there at 12p and the detail hadn't even been started. I had to leave by 1pm and left with a dirty car. Now im here again 02/15/2014 been sitting for 2 hours and get told my car hasnt even gotten started on yet. Im sick and have been here about 3 hours. The sales team rocks but service so far needs some help. Still here......

CBN

Feb 8, 2014

Went to the dealer looking for a car for granddaughter. Shawn Rodgers showed us vehicles that were available and helped us choose one. and we not only got a very good deal, but all of the people who helped us were great. Mr. Rodgers is to be commended for his professional knowledge and his super service. Many thanks.

dana burch

Feb 7, 2014

Shawn ROgers was amazing helped me find a car near my price point but was not pushy or rude had a great time thank you

satisfiedcustomer0909

Jan 10, 2014

I went to Sutherlin Nissan in April 2013 and purchased a Nissan Sentra. WORST CUSTOMER SERVICE. I started servicing the Sentra at REED NISSAN which was closer to my house.. they were friendly and had excellent customer service, I dealt with Jesse and Andrew Kamal, they were so helpful. I took my car this past Saturday to get serviced with my boyfriend and I ended up checking out the Nissan Altima. After speaking to Ahmed, I told him I would come back the following day and if the numbers sounded right then I will trade my car in. I called the following morning and since Ahmed was not in, he asked his co-worker, Abdel to assist me. Abdel was so helpful and he was straight to the point with everything. At first the numbers weren't quite what I wanted so I told them thanks for their help but I will check somewhere else. Then Abdel brought Marvin to speak to us and with both of their assistance I was able to drive away with my BRAND NEW NISSAN ALTIMA SL. I am extremely happy with their service. They refused to let me leave upset. They truly are #1 and I would recommend them to anybody.

Matthew

Jan 7, 2014

My recent used/new car search lasted for over a month and stretched across FL, GA, TN, SC, and NC. I contacted many dealerships and searched across the web trying to find what I considered to be the best deal for my family. I contacted Reed Nissan to see if our numbers were comparable and maybe would could agree on a figure. I was contacted by someone in their internet dept. and he seemed willing to help. However, as in many cases, getting final numbers from him seemed it would require me to drive to the dealership and I didn't want to go up there unless I was one step away from driving away with a car. Throughout my dealings and inquiries, this is the constant message I received, but some were willing to give me an out the door price. Ultimately, a dealership that gave me an out the door quote won my business. The point I want to make is that based on this experience, Reed Nissan was average, but I would be willing to consider them in the future because it's not that they did a terrible job, rather they did what my average experience was like.

msBaker

Dec 31, 2013

Jose Menendez is a power worker. I kind of felt sorry about how hard I was making him work not to remind you he had 3 other ppl waiting on him but he made sure I didnt leave that lot until I had what I wanted and I thank him for that I got the car that I wanted at a very good price....I would recommend him to anyboy....if you need a car go see him ...

sarariley

Dec 8, 2013

Jose was very helpful and worked very hard to make sure i ended up in a car i was happy with. I plan to purchase all future cars from Jose.

1unhappycamper1

Nov 10, 2013

We have purchased 5 vehicles over the last several years from Robert Keene. His professionalism has been nothing short of amazing. In fact, we have never had a problem with any of the staff and would like to commend them for making us loyal customers!

johngillen68

Oct 29, 2013

My son came to your service center to have his scheduled oil done, was sold $594.58 worth of service that wasn't needed. Jesse Santiago, in my view, took advantage of my 17 year old son by selling him a complete break job which included new pads, turning of the rotors and fluid exchange.When checking in with Jesse to have the oil change done, Jesse asked my son if there was anything additional need, the breaks were squeaking. Without looking at the breaks to see what my be wrong, Jesse told my son that he need new breaks. wrote up the paperwork and had my son sign it. When I came to your service center a couple of months ago to have an oil change done on the same car, I told the service agent that the breaks were squeaking. They told me they would look at the breaks and call me with an estimate. a couple of hours later, I received a call form your service department about the breaks and was told that the squeaking was due to break dust , that the pads and rotors were still good.the experience difference in the two visits, I believe, was due to the fact that Jesse saw a 17 old kid getting an oil change and wanted to sell him services that weren't need.This experience of teaching my son responsibility has left a bad feeling in my gut and have decided to take my business some were different.

nakisha3

Oct 29, 2013

I' am a very satisfied customer. Jose was a great sale man he help me pick out a fantastic car. Jose attitude was great. I highly recommend him as good sale man, and I will being recommending other's to him as well.

Myelissa

Oct 13, 2013

The day I was suppose to drive up the Armada I was looking at was sold. Spoke w/ Marko on the phone and said they had another 2010 w/ less miles and price was also less. I explained to him that I was 3 hours drive away and that I would probably be up there by 7:30 p.m Well I hit traffic and didn't reach there until 8:20 p.m Marko was standing outside when I pulled up, shook my hand and got the keys for a 2010 Armada SE. When I realized it had a sunroof I was pretty ecstatic. We did a test drive and the ride was so smooth w/ a quiet engine. We went inside, spoke w/ Ceasar w/ financing and I drove off the lot with my Armada. I didn't like the fact that the internet price already had 2,000 deducted as the down payment. But my overall experience was pleasant and satisfying. I am pleased w/ my purchase and thank Marko & Ceasar for staying late to do my paperwork. :-)

Trish

Aug 26, 2013

I bought a 2013 Rogue and within 3 days the radio/ navigation/bluetooth and USB ports malfunctioned and stopped working. I spoke with managers and the general manager and they all told me that its no big deal and are trying to place a reconditioned/refurbised radio in my new vehicle. The vehicle only has 500 miles on it. Do not buy from this dealer! This was the worst car buying experience ever.

xclusive1913

Aug 9, 2013

I have to say Jose Menendez was very helpful. I left in a new car and very happy. I highly recommend this seller to everyone.

SQLRob

Aug 1, 2013

The experience was hands down the best. Brenda was nice, friendly and made sure to help us through the process. She gave us advice when needed and exceeded out expectations.

billflowers66

Jul 29, 2013

I went to Reed Nissan, with very little hope of buying a car. Jose worked very hard to get me in the car I chose, Jose was friendly ,knew his line. When I left the dealership I was in the car I chose at a price and payment I could afford. I would go back to Jose for my next vehicle without a doubt.

myfell

Jul 18, 2013

Did you know everybody hates buying a car? Jose was FABULOUS! I believe he understood my limitations regarding $$ and tolerance regarding going back and forth with numbers. He wasn't your typical "car salesman." Made all of the difference in the world to me.

Car Purchaser

Jul 16, 2013

Made an inquiry on cars.com A call was returned with minutes from an internet rep. I discussed my wants and needs. I never got a return call. I purchased from a competitor. Not a good way to do business Reed.

KDLONG

Jul 1, 2013

I give this rating a 5 out of 5. I called early and told the sales reception that I was going to purchase a vehicle today. I had already come in the previous week and worked with Jose Menendez, right off of the back he was looking for ways to get me my car. Today on July,1,2013 I came in the dealership and I purchased my first car. Jose went above and beyond to get the color I wanted, the interior and to make sure I walked off of the lot very happy. While looking for the car there weren't any of the colors I wanted but Jose took the initiative to find the color I wanted and made me very happy. I would recommend Jose as a sales person to anyone because he really does get the job done. I had really great customer service and I am so happy with the car I have. This was a great experience and I appreciate him putting in so much effort to make me happy. He knew how important this purchase was for me and got right on, this mad did not sit down once. He checked on me very frequently and kept assuring me that he was getting everything done. I thank him for his help so much!

d32818

Jun 23, 2013

Went into Reed Nissan for the advertised price of $13999 on a Kia Sedona. Got there, the sales person indicated that the price was $13999 with $2000 down + a trade. I went into the dealership prepared to pay the $13999 plus tax, tag, title, & dealer fee. They wanted $2000 on top of that plus a trade in. Therefore, the advertised price was not the true price of the vehicle. This is false advertisement. A dealership should honor the price they advertise. Don't waste your time at Reed Nissan.

Shandracb

Jun 12, 2013

Jose Mendez made this the best car shopping experience thus far! From the moment he greeted me at the door until I drove off the lot in my brand new car he made me feel confidant that I was at the right place with the right salesman. Jose was very professional, accommodating, inviting, reassuring, and honest. He made sure that I was satisfied with the car, the price, and service before I signed off on the deal. The type of service that was rendered deserve excellent rating and I will definitely refer my family, friends, and coworkers to him for their next vehicle purchase.

DMattingley

Jun 11, 2013

I found a great car on this website that was located at Reed Nissan. I called the dealership and they said they still had the car available. Went I got there 20 minutes later they said that they sold the car at auction and tried to sell me a car that was two years older with 60,000 more miles on it than the other car for the same price. That's not professional at all.

lolaleen

Jun 9, 2013

I rang and spoke with a lady regarding a used car they had advertised on their website, I was told it was in stock. I explained my situation , that I was living a bit away and wanted to be assured that if I travelled down there that they would have something within my budget. I was transferred over to a man named Kenny , again I explained everything to him , that I had the cash ready just to buy something. He seemed nice said he would go and have a look at the car I was interested in and see how it was and he would ring me back. He did phone me back. He said the car looked good that it had been through a safety check and also that he had 3 or 4 more cars in my budget for me to look at. I was happy with his help and asked if I drove down they would have something in my budget and he assured me they would. So I decided to go, drove almost an hour and half ,got down asked to speak to Kenny, the guy helping me asked which car I was interested in so I told him which one , he said he would get the keys and come back, when he did come back he said he had nothing in my price range . Even though I had only spoken to Kenny 2 hours before and he had said he had a few to show me. I was confused by this so I asked to speak to Kenny again. Kenny came down and said he had cars for me to look at and told the guy which ones to show me. After another few minutes the guy came back and said no he had nothing in my price range if I could add 1000 dollars then he would have something , I explained I didnt have that money to add to my budget and he said well then I have nothing for you. I asked about the car I had initially came to see and he said 'oh that car doesnt even run' this didnt make sense because the lady I first spoke to Kim I think her name was had told me she had driven it around the lot ??? It was all a bunch of lies from everyone there , it was the worst experience I have ever had . Very bad customer service. I know I had a budget now but they have lost a customer for life , when I decide to buy anew car I will NOT be going back here. Appalled by the whole thing after making a 3 hour round trip with the cash in hand to buy right there and then. Beware of the lies from these people.

Emartinez129

May 13, 2013

The staff was very professional, and friendly. No pressure atmosphere. My sales consultant, Jose Angel Menendez, listened to what I wanted, did not push me to anything i was not comfortable with. He even went out of his way to go grab McDonalds for me and my mother, as we were at the dealership for about 5-6 hours. Also was very knowledgeable about cars. Another BIG help was Woody Radar, Finance Manager. He explained everything in full, I was not confused, and very friendly guy. All in all, I had my best car buying experience at Reed Nissan.

anagranada0624

Apr 11, 2013

He is the Juan and only, I have followed his services everywhere because of his excellent customer service and because he makes sure the services recommended are what my vehicle needs and no extra services

Soundman23

Apr 8, 2013

Went in for a simple oil change and had the best service ever. And great amenities.. Andrew the advisor was great and fast and easy

GDog

Mar 24, 2013

Do not ever go to Reed Nissan, they lie to you not once but 3 times on the phone to get you to drive 45 minutes to get there and tell you the guy you spoke too that's his job to get you here and basically lie to you...

mauricio5773

Dec 28, 2012

I HAVE GIVEN THIS RATING BECAUSE BESIDES EXCELLENT SERVICE, I WAS GIVEN A GREAT PRICE FOR A GREAT CAR. NOT EVERYWHERE YOU GO YOU CAN HAVE A GREAT EXPERIENCE AS I DID AT REED NISSAN. THANKS A WHOLE LOT MAURICIO VELASQUEZ

cjkarp

Dec 10, 2012

Just wanted to see a blackbook value on my trade. Dealership continued to send me email blasts and also call my cell and not leave a message. Finally i tried calling them out on an email blast they said they needed my car because another salesman nneded my car to sell it. They also said they could approve me and get me into a nissan. Not one other dealership in florida could make a deal.what makes them special to where they can make a deal that no other nissan dealership or any florida dealership could do it. cody was pleasant and nice in his emails

lpirillo

Sep 5, 2012

Mark Timmins was an extremely accommodating sales person. I would recommend him to my friends when visiting this dealership.He was very friendly and helpful, and helped ease my nervousness over buying a new vehicle by helping me through the whole process. Trustworthy employee. Two thumbs up! My rating is based on his performance and my experience with him as a sales person.The dealership itself took way too long to finalize the transaction and I was there for 6 hours to purchase the vehicle.The lending department was unorganized and I feel they didn't keep proper communication with the sales department, as the money figures, and vehicle information was incorrect at the time of finalization.I also have a complaint about a sales person named Marvin at this location. I found him to be very rude and inconsiderate to me as a customer, and I wouldn't recommend him to ANYONE I know visiting this dealership. Very aggressive and pushy. He also insulted me on a few occasions. Luckily, I didn't have him as a sales person that day, but he kept pushing his way into my visit, which I found to be very unsettling and almost left because of it without buying the car.

kdunlap

Jun 18, 2012

To start, this is the first car I ever bought myself. I came to the dealership on a Saturday and disclaimed that I was not buying a car that day but I was within the next week, I just wanted to test drive. I learned about the Altima Coupe and test drove it and really liked it. I was test driving several cars that day and was going to compare between 4 cars. At no time during my visit to Reed Nissan did I feel pressured to buy a car, they respected that I was not buying that day. Vince mentioned some deals or incentives to buying that weekend and named a price that I took home with me. I did my research that night and decided that I was going with the Altima Coupe. I walked in to Reed Nissan the very next day prepared to buy my car. I test drove it once more with Mark and then asked him if we could start talking numbers. We went inside and the process was pretty painless. I knew what price I wanted for the car and how much I wanted for my trade in and Mark worked with me to get me out the door in a new car that day. I would go back in a heartbeat and I will always recommend Reed Nissan to anyone looking to buy a car. Excellent experience.

douglas.hester

May 15, 2012

The most friendly dealership that I have ever been to. From the moment I pulled into the lot, I was taken care of. The whole team rallied to give me the best possible deal.

gcharriez

Apr 11, 2012

I would really recommend this dealership to any who is really interested in purchasing a nissan.I went in in the afternoon and immediately met salesman mr Mark Timmins who was extremely helpful.I spotted the Altima 20012 with the exact package I was looking for and within a hour or so mr Timmins had figures that very much pleased my budget.I went home and came back with my trade in and within several hours i was driving home my new Nissan. I am one very pleased customer.Gladys Charriez

Miles1357

Apr 1, 2012

Mark worked with us in a professional & couteous manner paying attention to our needs and desires. He worked very hard to get the best deal on both price and finance and we have no hesitation recommending you contact him to help in your next vehicle purchase. Dont forget to ask to see the picures of Mark Hobbs Kangaroo.

Manada32000

Mar 20, 2012

I buy cars every 3 yrs.. I lease my vehicles and every time I meet sales man that just want to make the quick sale and get over it!!I had a different experience this time around .. Mr santos made our family feel welcome and was very patient and knowledgeable of his nissan product .. seemed very honest And legit . made us feel at home .. Me And My Wife Liverpool The experience we had at this dealerahip And i Will recomend this dealerahip to anyone that wants to feel that The money that spent was earned thru good service And efficiency!!!

velasquez

Mar 20, 2012

MARK TIMMINS WAS ATTENTIVE AND HELPFUL AND WAS NOT ONLY INTERESTED IN SELLING A CAR BUT WAS CONCERNED ABOUT GETTING THE BEST DEAL FOR ME.

KentuckyJoe

Mar 11, 2012

Mark was knowledgabe about the car, Nissan in general and his dealership. The experience was the absolute best that we have ever experienced in buying a car. We purchased a 2012 Rogue SL. What a great car to match the wonderful experience. Thanks Mark!!!!

mcrn

Feb 25, 2012

I have been looking to buy a new car for several weeks now. So I have been to many dealers. This dealer and salesman were the best experience I have had so far. They did seem like they wanted to make me happy and gave me a great service! I bought a new Rogue from them Mark Timmins was the salesman I was working with and Vincent Mancuso helped to make the final deal. I felt happy when I left.

stinaashton

Feb 25, 2012

A few moments in the beginning of frustration with the sales process taking too long, but in the end a great experience. There was a bit of a mix up with a car that was believed to be secured and ended up not. But the guys at Reed went above it all to make it right for us so we still had a car, an even better car, on the day we were promised the first car. They gave us an amazing deal that we really appreciated and even gave us some maintenance extras for the mix up. Thank you.

Happyinmycar

Feb 20, 2012

Great people to work with. They helped me out a lot . Mike and Vince were very helpful. I would recommend Reed Nissan to all my friends. Thank you.

TiffaniDonnelly

Feb 14, 2012

We received great service from Mark Timmins. He made us feel right at home and not pressured at all. He took the time to explain all the features and product benefits of each of the cars we discussed. It was so nice to be able to come in and buy a car without all the hassle and grief of over inflated prices. We actually were able to buy the car for a little less than the advertised price! WOW! We will be back to purchase again from him! :) Thanks Mark!

ktiedeken

Feb 9, 2012

Everyone was fast and great but want to give special thanks to Mark Coakley Body shop Manager. Would come back for service but your Body shop Manager is the best.

gitchyman

Jan 19, 2012

Mark Timmins was beyond outstanding in helping me find a car. I came in for a new Nissan and Mark helped me find a used vehicle that was low miles, loaded, and well within what I was expecting to pay. I had already visited almost every Nissan dealership in town and was done shopping for a Nissan and willing to settle or wait. The Reed dealership is the only dealership I visited where I did not have to ask for help twice. You shouldn't have to wait around to spend money and you shouldn't have to feel like you are getting fooled. I am always happy to write a review for a salesperson that goes the extra mile and helps to explain the value of a purchase, new or used. Thanks Mark.

TKrause001

Jan 18, 2012

Jon went above and beyond when my son went looking for his first car. They found a great car at the price we were looking for. My son had to get my wife and my permission to buy the car so he said he would be back with us. We came back and Jon was out so Mark helped us and we took a test drive and were very pleased with the car and Mark was very professional and friendly during the process. Jon gave us the cost of everything up front and it worked out perfectly. Thank you Jon and Mark for a very pleasant car buying experience.

tendertouch

Nov 17, 2011

This was probably the best car buying experience ever. The staff seemed very genuine and understood my busy schedule to get me out the door as quickly as possible without sacrificing quality of service. This was only the first company car we purchased from this dealership and we hope, through God's grace, that we can expand our fleet through Reed Nissan.

JenMatteo

Oct 11, 2010

I had a difficult credit situation. My prior vehicle, a Toyota, was titled primarily to my ex fiancee, and I was cosigner. It was a bit of an emergency for me to get rid of this vehicle due to the nastiness of the situation between he and I. I began communicating via email with a salesman. He assured me that he believed RN could help me. I explained the situation several times, and even asked that he pull my credit to take a look prior to me driving over there after work. He said it was fine, and we would talk when I got there. However, when I walked in I was told that the salesman I had been talking to wasn't there (even though we had an appointment for that specific date/time. I sat around for 10 minutes waiting for someone to call him and find out where he was. Finally, another salesman walks over to me and says, to paraphrase, that the other salesman was "held up" and that he was familiar with my situation and could assist me. After being told he couldn't pull my credit until I got there by the first salesman, I arrive to find that the second salesman already had my credit report. Moreover, the first words out of his mouth were to tell me that "there's absolutely no way I can sell you a car", and began berating me for believing I could get a car, anywhere, with my credit rating and my situation. He went on to tell me that he could "possibly" work something out on a "5 or 6 year old used car" with several thousand dollars down and me trading in both my vehicle AND my ex's truck (which I am also cosignor on). When I reiterated that the truck was not mine and I could therefore do nothing with it - he flat out said, and I quote "well then I guess you're out of luck lady". I was furious, and I must admit I caused a bit of a ruckus on my way out the door. I have never been treated so rudely, so disrespectfully in my life! And as a side note - I walked into Cory Fairbanks Mazda the very next day and walked out with a brand new Mazda 3. So much for my situation being impossible - RN just didn't give a damn because I wasn't an easy sale. I wouldn't recommend ANYONE deal with these people.

bbbbbb

May 27, 2010

Reed Nissan is absolutely the best Nissan dealership in Central Florida. I wanted to see what others had to offer so I visited Bill Ray, Celebrity, and Universal. Bill Ray and Celebrity couldn't give me the deal that I got at Reed and Universal flat out lied to me! What they told me I found to be false when I visited Reed. Don't waste your time. Go directly to Reed. They are the most professional outfit in the area. The General Manager, Todd Parness, went the extra mile to give me a fair deal and made sure that the salesperson was taking care of me. What a contrast to the complete lack of professionalism at the others.

hawoev01

Apr 18, 2010

My Fiance and I have had a previously bad experience at Universal Nissan. But we were determined to stil buy a Nissan, so we went on the internet and found Reed Nissan. From the moment we walked on the lot we felt very comfortable with our sales associate, and from our experience with the General Sales Manager. We were only interested in the 2010 Nissan Altima 3.5 SR, which they had on the lot. We were previously interested in the base model, but the one we test drove also had the optional Sports Package, which included a Moonroof, independent temperature control, and aluminum kick plates. We thought that it would prove to be out of our price range, but when were presented with the price breakdown it fit well within our pre discussed budget limitations. We then met with Vince in Finance, who took his time to explain each and every charge and rebate that together made our grand total. We then did our final walk around, and drove away in our brand new 2010 Nissan Altima 3.5 SR. We had a great experience, and I would highly recommend this dealership to anyone looking for a comfortable shopping experience.

TrishW

May 19, 2009

I had nothing but frustration dealing with Reed Nissan. They wouldn't return my phone calls, they charged ridiculous amounts of money, they allegedly "fixed" my car, which then broke down on me as I was driving out of town! THEN, they wouldn't return my phone calls and left me stranded out of town in the middle of the HIGHWAY! Since the problem was "factory warranteed" I had to call a Nissan dealership if I wanted it COVERED and Reed Nissan wouldn't return my phone calls! I FINALLY went through Daytona Nissan and they were AWESOME! BEWARE of these people at Reed Nissan. They are cold fish and don't care!

BB

Oct 8, 2007

One of the worst dealerships in central Florida. They have a million different tactics for pressurizing the customer, especially if the customer becomes friendly, and play with their trust. They will somehow manage not to respond to any question from the customer that might jeopardize their sale. Their finance department is worthless and are unable to even correctly complete the paperwork for the sale of a car. Obviously, they will try not to go through the paperwork with the customer because they don't know what they are doing. When I asked the finance person what a particular tax was for and how is that calculated, she had no clue and called the finance manager. To my dismay, she did not have a clue either but she knew it has to be there. What a farce! They add a hundred different taxes and fees on top of the price of the car. They will not answer your calls (voice messages) or emails once you buy the car. They will also pressurize you to review them as "excellent" in all categories in the Nissan customer survey even though they are far from it.They are liars and shady people with a smiling face and a sweet tooth. They are nice only when there is a chance to earn a commission, otherwise they will treat you like crap. Beware of them. [Also known as Reed Motors]

Owner1st

Apr 20, 2007

John, the sales manager was NOT a great person to deal with along with George Y, another sales Manager, also the dealership does NOT deserve the so called "Owner First" award. Because I was treated with disrespect, discrimination, on top of that sexual harassment. NOT a place to do your business!