Reineke Ford Lincoln reviews

happyF150guy

Mar 6, 2016

Reineke Ford in Findlay, Ohio is lucky to have Kasey Spence as a salesperson. He was not pushy or arrogant and spent a lot of time listening to my needs. He worked with me to get a price I felt was appropriate and he helped me get my truck set up with my phone. If you want a good experience looking at vehicles, ask for him. Thank you Kasey!

Daniel St Jean

Feb 21, 2016

Staff are very nice and helpful. I have leased and purchased vechicles from Stan Kujawa and Brian Hall for the last 20 years.

GrubbsFamily

Feb 17, 2016

Recently purchased our second vehicle from Reineke Ford in Findlay and salesman Kasey Spence made the experience great all the way around! Will continue to go to them for all my vehicle needs! Want great service and a great experience buying a car go see Kasey!

Karen Trotta

Feb 16, 2016

The staff was very friendly and helpful. The only problem was they had ordered some tires for me on Saturday and I had made an appointment for Thursday to bring my car up for an oil change and new tires. When I got there on Thursday and they called back to the parts department, they said the tires were not in but there was a truck coming at 10 a.m. I told them to call me and no one ever did. I called and they said I would have to come back the next day to get the tires done . I asked if they had another brand of tire there for my car in stock and they were so I got those tires instead. I would think that when a person makes an appointment 5 days in advance, they would check to make sure the tires that were ordered were in stock before I came up and a phone call to let me know what was going on.

Steven Patton

Feb 15, 2016

I needed service and the staff got me in and out in pretty short order.You could improve the wash and clean out a bit, but it is a small matter really.

Mateo Espinoza

Feb 12, 2016

Kasey Spence's professionalism and love for his job really show in the way he interactes with his customers. He made the car buying process very stress free while being extremely knowledgable, helpful, and patient. Not only was Kasey great at the time of purchase but his follow up customer service is better than any salesman I have ever worked with. He will have a customer for life.

Tamara Conley

Feb 9, 2016

Ryan was great! We were treated so nice. Would recommend family and friends to purchase from here.

Thomas Frania

Feb 1, 2016

Everything went smoothly,as I had experienced in the past. All the employees are cordial and very helpful. No complaints from me.

Thomas Powell

Feb 1, 2016

I was and have been very well taken care of by our salesman, Brian Hall. He always seems to help me out in any way needed. Our F-150 had a dead battery and he came to my assistance. Since my husband is not able to handle these matters any longer, I really appreciate guidance from Brian.

Linda Rumer

Jan 30, 2016

Thank you for taking care of my flat tire. Thank you for the print out and keeping the nail for me. Thank you for the wonderful treat of candy and Thank you for finally getting the door code in so it would work for me. I appreciate it all.Sincerely,Linda Rumer

Scott Bigger

Jan 30, 2016

Service person Stephanie was energetic and very friendly. I enjoy your service department as it's relaxing and the service was speedy!

Jane Schetter

Jan 29, 2016

Staff were extremely helpful in assisting me to choose the best car and extras that matched my use of the car and had the car delivered to my new place of employment as I would be flying to that location. Before leaving the dealership the salesman reviewed everything and oriented me to the car. The driver then timed his delivery of the car such that there was a timely smooth hand over of the car.

Robert Dysert

Jan 28, 2016

Everytime I come to Reineke's I get excellent service, thank you!!!

cindy

Jan 28, 2016

I bought my Lincoln MKX from Reineke & I love it. The experience was great. Kasey Spence was my salesman & he was great at answering any questions that I had. I will absolutely recommend him & Findlay Ford to anyone that I know is looking for a vehicle.

Cheryl Zsembik

Jan 26, 2016

Kept in communication with the time and what was going on.

John Solt

Jan 26, 2016

Employee at desk, Wilkins, was very helpful! Explained or reviewed mechanics report with me.

Roy Jasper

Jan 26, 2016

Great Customer Service--Fast and Efficient!! I would definitely recommend this dealership to anyoneRoy

Salena Maazaoui

Jan 26, 2016

I would only recommend Quick Lane for general service maintenance, but would not recommend Reineke regular Service Dept. Quick Lane always gives me great service, due mostly to the great service representative, Stephanie. I had a much longer than usual wait time for service this last time having been turned away one other day when arriving at 5:10 and was told they took the last oil change at 5. I had called previously that day to be told they were open till 6. I returned 2 days later arriving at 4:15 and did not end up getting out until 6:15 for a routine oil change. The technician forgot to attach a new service vignette to my windshield that I noticed was missing a few days later after service. I contacted Stephanie and she promptly mailed it to me. Other than Quick Lane, I probably will not be interested in any service, etc. at Reineke due to a nightmare customer service issue regarding a passenger side rear-view mirror replacement. Due to a female customer service rep's incompetence and management's mishandling of the resolution, as a result, I probably will not buy my next car from Reineke thanks to Brad Redman and Adrienne.

nosetab

Jan 25, 2016

I drove from Michigan to Ohio to get my mother a new 2016 Ford Fusion. Kasey did an awesome job finding the perfect car for my mom. She loves her new car. I would definitely recommend Kasey to anyone looking to purchase or lease a new vehicle at Reineke Ford Findlay, Ohio.

Shelly Gilbert

Jan 24, 2016

Jeff was easy to work with. He cared about repairing my Escape. He was efficient when providing the estimate. He kept me informed throughout the process calling to let me know the part arrived and that it needed to be painted. He called again to schedule the appointment. The only glitch was one piece of the mirror was incorrect. The correct mirror came but the wrong cover--the right cover was sent to cover the left mirror. The error was not caught until the day of the repair. This caused me to have to bring the car back for the job to be completed. I will continue to use Reineke Ford for all the car's needs.

Elizebeth Carnahan

Jan 23, 2016

The staff and customer service is always a pleasant experience. Stephanie always has a smile on her face and greets me with a hug. This is a family atmosphere that I can't find anywhere else in terms of really making sure you are satisfied with the work being done. I won't go anywhere else.

Anne Patton

Jan 22, 2016

Everything was good, even with all the remodeling.

Bruce Beck

Jan 21, 2016

Staff was very helpful and kept me advised of any additional work that had to be done.

Gregory Blausey and Jan Blausey

Jan 21, 2016

Purchased a used 2013 Ford Expedition, love it, great shape, 100% Ford Certified, and Al, our sales rep was fantastic !!

James Thompson

Jan 21, 2016

I can always count having excellent service from all the staff at the dealership. It is always a positive experience no matter if it is just an oil change or major repairs on our older vehicles.

Mark Weihrauch

Jan 21, 2016

We purchased a Ford Escape. The service was great and we love our new vehicle.

Patrick

Jan 21, 2016

Kasey spense helped with my car purchase. He was very helpful and was not pushy at all. If going to Reineke I would recommend working with him.

Phyllis Foltz

Jan 21, 2016

Ok is was good but do not like that the price of the oil change went up

Rosemary Tritch

Jan 19, 2016

First of all, now you are dealing with me (Rosemary Tritch). My husband has Alzheimer's disease and is no longer able to drive. I have health issues of my own, but am able to drive. I did appreciate the courtesy shown me by your service personnel and the speed with which our needs were taken care of.

Deborah Burge

Jan 18, 2016

The people there are wonderful! Always go back to have service ( oil change, tires rotated, etc.) done on all our vehicles.

Paul Keinath

Jan 18, 2016

I purchased a 2016 F250 Lariat. The dealership went over all my options suggested a couple I had not thought of and answered all my question on the items I did want on my truck. They washed my truck, filled it with gas and delivered it to me. I was very satisfied with the service and staff's help with my purchase and highly recommend the dealership.

David Glass

Jan 17, 2016

New tires for our son's Focus. Reineke is superb...like family.Carrie and Dave Glass

Scott Anderson

Jan 15, 2016

Stephanie is the best...GREAT customer service and support...Thanks!

Thomas Brumley

Jan 15, 2016

Stephanie , the Advisor, was most pleasant and helpful with my service.She seems to be a real asset to your Company.

Gayle Book

Jan 14, 2016

Kasey did a great job. We felt comfortable purchasing the car and were very happy with his level of service. We think we got a fair price and love the car.

James Behm

Jan 14, 2016

Staff at service desk very helpful and outgoing. Very noisy in waiting room due to construction.

Phillip Adams

Jan 14, 2016

Staff is extremely curtious and helpful. I don't intend to take my Expedition anywhere else for service.

Jason Halbisen

Jan 13, 2016

The service was done good. The only issue, and I'm not completely sure but I was an an appointment at 4:45 and there was one in particular person that wasn't and I ended up being the last one out before closing at 6:00. The reason I know this is because I over heard him saying he didn't have an appointment. Other than that I was pleased

Staci Howell

Jan 12, 2016

Also very friendly and taken care of in a timely fashion.

Rodney Walton

Jan 11, 2016

Vehicle was done on time and service performed to our satisfaction!

Anthony Dodds

Jan 8, 2016

Regular service scheduled on-line for OC and Tire rotation. Smooth

Becky Freeman

Jan 6, 2016

Okay I have a 2007 fusion with about less than 23000 miles, I was driving it from the doctors office on Dec 21 and the dash board lite up saying something about the Check RR tail lamp, well I went to advance auto and the kid goes I have no idea what to do so I drove it to ford, well when I got to ford I shut the car off and when the service guy took it back it had reset itself, he said to bring it back if it happens again. So in Monday Jan 4 I pulled into Ford and went to the quick lane I can't remember the girls name but she is so nice, I tell he it's doing it again so she paged the service tech who worked on it. Well sometimes I had lights and sometime I didn't have lights. he said not to shut the car off and within 20 minutes I had my car back and the problem was fixed. They went up and above to help me out. My son told me to take it there and since they are the only ones who have every serviced the car and have done everything possible to make sure it's in good running order. I am so pleased with ford and the service I have gotten with them. My late father talked me into buying another ford and I am so happy with this car. The staff who made it possible for me to buy the car new in 2007, the service department and the staff are just excellent. I would even consider purchasing another vehicle from them.

Joe Sopher

Jan 6, 2016

Jen got the car in when promised and it was looked over . The problem couldn't be duplicated but they did some programming and sent the car back in running order. Thx Joe

Ruth Kahle

Jan 6, 2016

We purchased a 2014 Ford Escape. The service was excellent and the staff was very helpful.

John Corbin

Dec 31, 2015

Very friendly and professional staff.Excellent time in servicing my truck.

Steven Stewart

Dec 29, 2015

Mike Wagner graciously assisted me with my first purchase from Reineke with a 2016 Lincoln MKC, his service and attentiveness sealed the deal for me and has generated a long term Lincoln customer with your dealership. A+ goes to your salesman and your dealership.

Dana Bourne

Dec 28, 2015

Very courteous staff. Appreciate ride to and from work to drop and retrieve my vehicle. Easy explanation of what the diagnostics revealed and the urgency (if any). Timely repairs and communication with me about appointments and parts. Especially loved the popcorn!! Thank you.

Ken Kleman

Dec 27, 2015

everyone was very friendly n helpful. Will go back again

Deborah Mihalik

Dec 23, 2015

The oil change went as scheduled; car came back clean and shiny too!

William Glaser

Dec 22, 2015

We are always completely satisfied with everything when were take one of our vehicles to Reineke service department. Very friendly staff.Thanks

Hanadi Alzamil

Dec 21, 2015

It was an excellent experience, I do commend ford for all of my friends .

Kenneth Musselman

Dec 19, 2015

Vehicle was ready when promised, shuttle service is good

C Sertell

Dec 18, 2015

I had the front brakes worked replaced on my Ford F-150. The work was completed in a timely manner.Stephanie was a great help. She help set up my Quick Lane account and filled out my rebate paper workwhich saved me the time it would take me to do it. Great Help.

hopetobuyperfect

Dec 18, 2015

Kasey Spence was helpful, friendly and great to work with. It was worth stopping in. Will definately go back to Reineke Ford Lincoln in Findlay to get our next car and will tell our friends.

Jay Guelde

Dec 18, 2015

Excellent coffee and donuts. Done quickly and washed

Sarah Vandeneynde

Dec 18, 2015

Everything went very well. Your staff is always very friendly and helpful

Holly Chiow

Dec 16, 2015

Everyone was good to me! Nice, genuine, patient. I had excellent service. I will definitely come back!

Michelle Bowen

Dec 16, 2015

The service was great and the staff was very helpfull, friendly, and polite

Linda Dearment

Dec 12, 2015

I have had my Lincoln MKZ for three years now and am as delighted with it now as the day I drove it home from the dealership. This is largely due to the great service provided by Reineke after the sale. The friendly and knowledgeable service team schedule the work, send several reminders for the appointment, pick up my car and return it the same day; service completed and clean. They not only make it easy for me to keep my car running well, they make it a pleasure! I look upon Reineke more as a trusted friend than a business.

R

Dec 11, 2015

I dropped my Ford Edge off for service in the quick Lane. As always I was greeted by the customer service rep, Stephanie. I asked that while the car was there for the day, if I could get a quote from the body shop as I had several scuffs / scratches on my hood due to a blown semi tire. When I picked up my vehicle she showed me where she had asked the detail shop to clean and buff the scuff marks and scratches out of the hood. 99% of the marks were gone at no cost. Just another example of excellent customer service in the quick lane.

Michael Tabler

Dec 9, 2015

No pressure - got the vehicle I was looking for. They were very patient with me in trying to find the right vehicle for me.

James Roderick

Dec 8, 2015

Stephanie waited on me tocheck me in and was extremely pleasant and friendly. The service was quick and I found out I had a screw in my tire which was fixed for free.

Joyce Lamb

Dec 8, 2015

The service at Quick Lube was great!! Steff is the very best!! She always goes way beyond what you think an employee has to. She is so caring-- checking on me many times as I had a lot to get done. Thanking me so much for allowing the mechanic to have his lunch break. Come on-- he is human too.I was more than glad to give him his lunch break.I did not mind the 4 hour work time. The car runs wonderful-- thank you for the great service!!

Linda Niese

Dec 8, 2015

2015 Ford Edge, Our salesman Brian H was super helpful,

NickN

Dec 5, 2015

Kasey Spence at Reineke Ford in Findlay went to a great deal of effort to secure financing for a car in my price range. When I indicated to him that I had another car in mind, he arranged to get that one financed instead. He provided the vehicle service history along with the paperwork from the service department post trade-in inspection and service work. Kasey was very professional, and not at all high pressure during my experience. When I came back to pick the car up, it was completely detailed and full of gas.So far the car has been great. I would definitely recommend Kasey to anyone looking to purchase a vehicle.

James Hamilton

Dec 3, 2015

My husband and I are always in awe of the service we get from Reineke in Findlay OH. The service department is wonderful and efficient... it starts from Bob who greets us to everyone after that! The incentives are great...we are impressed!

Robroy Crow

Dec 2, 2015

I have always had good experiences at the Express Lane: good service, decent price, and honest time estimates. Stephanie Hayes is an excellent service rep.

Robert Bowden

Dec 1, 2015

I bought a set of tires. One complaint is that I was not offered a different selection of brands or prices. Also, I left my vehicle and was not called to tell me that the vehicle was ready to be picked up.

Christine Keller

Nov 30, 2015

Everyone there was very helpful, and even tried to get me into a new car. Haha it was just a nice personable experience.

Dawn Fitch

Nov 30, 2015

It was an oil change & inspection with tire rotation. Everything was fine just took a while

Dean Snyder

Nov 30, 2015

As always, I received top notch customer service when I dropped off my Ford Freestar for a service. I didn't know Tuesdays were Senior Day at Reineke and they were swamped ! But, when I checked in, Stephanie and Scott orchestrated all of us customers and vehicles like a symphony. Literally ! They made it look easy too LOL. They were professional and relateable and almost entertaining in what was obviously stressful and hectic with all of us customers. The courtesy shuttle driver who dropped me off at my home and picked me up was very courteous and professional yet engaging easily in conversation. And finally, my vehicle was done 1 hour earlier than they said it would be. Overall, I would easily recommend Reineke to anyone I know who was looking to purchase a vehicle. Outstanding customer service and nice to have absolute faith in the techs who serviced our vehicle. Great job Reineke ! Thank you !

Nichole Gillig

Nov 30, 2015

Thank you to the staff for helping me get a great deal on tires!! I appreciate how they went the extra mile :)

Joe & April Sonnenberg

Nov 28, 2015

My wife called the dealership with particular things we were looking for regarding features in a car. When we got there the car was prepped in there inside garage and ready to go for a test drive. Reineke Ford had a sense of professionalism but yet not over whelming, great facility. Kasey Spence was very courteous and thorough in which how he dealt with us (again professionalism). We have not bought a car in about 8 years and this experience was excellent. Thank you Kasey for the patience, water and coffe, (donuts and cookies):):) Thank you Reineke for the best deal possible my wife loves her new Taurus. Lord willing may be looking for a Truck in a the near future and Reineke will be first stop

Becky Freeman

Nov 27, 2015

Okay I stopped at Ford on Monday Nov 23 to get an oil change. They are always helpful in the quick lane. Found 2 of my fluids low and filled them. Washed my car and sent me on my way. I always get excellent service

Timothy Maag

Nov 27, 2015

The service Manager, was helpful, friendly, and very informative. She kept me In the loop, and got me in and out. Great Experience!

Kasey Spence

Nov 12, 2015

I came into the dealership with two trade-ins and they did a great job creating a deal that worked for me. After looking at a few different dealerships, they did the most for me. I would highly recommend Kasey Spence and his team at Reineke

MjBarnes

Nov 12, 2015

I came into the dealership with two trade-ins and they did a great job creating a deal that worked for me. After looking at a few different dealerships, they did the most for me. I would highly recommend Kasey Spence and his team at Reineke!

Derek Hunter

Nov 8, 2015

I called the salesman on Wednesday and let him know that my wife liked a Dodge Challenger that was on one of the dealerships other lots further away from our home. The salesman brought it to the Findlay lot and we bought it that Saturday. We were greeted as soon as we walked they the door with the car cleaned up and ready to test drive. Our salesman Chris was friendly and helpful. My wife claims that Chris and Reineke helped me make it the best sweetest day ever!

Curtis McCandless

Nov 7, 2015

Very friendly and prompt service. Everyone is always very helpful.

Rosebudd99

Nov 4, 2015

If anyone is looking for a new car reineke in Findlay was great. they worked with us and showed us all about our car. And our sales men was Kasey Spence he was awesome

Jamie Stephenson

Oct 30, 2015

I have been getting my 2013 Taurus serviced there most of the time since i bought it new there.I travel alot and due to this i sometimes go to another dealer just because its due for service and I cant get to Findlay.They have always done an excellent job. My only small complaint is the time it takes if I wait for it.Because of this I have come to usually dropping it off and picking it up later.

Donald Snyder

Oct 29, 2015

Wonderfull - timely, all personel were polite, and knowledgeable. The Dietsch's chcolate bar was great as well.

Deborah Amstutz

Oct 28, 2015

This one was much more pleasurable. Will be a return customer.

Larry Snyder

Oct 28, 2015

Parts Dept. and Quick Lane staff was great. They got me in and out in good time and was very courteous,and was met by your P.R. person who introduced me to the owner.I have done business here and North Baltimore for years and have not had any problems.

Bonnie Barnes

Oct 27, 2015

Please do not feel bad because I do not get a perfect 5 or a perfect 10 ----the company I worked for always threw those scores out --so I give one under, on both -----we have no problems at all ---zero issues --we love the service and care we get at your dealership --we have no plans of going anywhere else ----you can count on that -----Thanks Bonnie and Jeff

David Eubanks

Oct 27, 2015

This is our second MKC this year. The sales staff worked with me to find the right model and equipment to suit my needs. I ordered the MKC configured to my needs, but when it became known that delivery would be later than I wanted, they were able to find an identical model at another dealer. I appreciate efforts to meet my situation.

polly

Oct 27, 2015

I asked for a salesman on the phone & they gave me Kasey. I wanted a Silverado 4wd used truck $5-$10K. He had a green one. I lined up appt for my husband to test drive it that same day and Kasey had the key in it & gased up & ready to go when he arrived. After a week of trying out several other options we decided to deal with Kasey on the green truck. We had many questions as I research things before buying. When Kasey couldn't answer some he found a woman in the service dept to get the answers, who was also very helpful. Kasey did a great job of getting the price very close to what we offered. The dealership even has popcorn & cookies for customers while they visit or wait. & a very friendly information host named Dorothy. We were assisted quickly upon entering the dealership with a smile & how can we help you. Kasey even gave us a new ownership gift the day we picked up the truck . Kasey was positive, friendly, has a sense of humor, and straightforward in all our interactions of the sale.

Chris B

Oct 25, 2015

The new tires were installed quickly. I liked the price match that was done immediately at the service desk.

George Adam

Oct 25, 2015

Though I no longer own the Ford Flex I used to own, I have always liked the Quick Lane service. I don't always have the time to make an appointment ahead of time, so it is nice to just drive in and let your staff take care of my service needs. Though I brought in a 2007 Toyota Camry Hybrid, I felt welcomed and treated courteously. The service was taken care of in a timely manner and I was very satisfied with the quality of the work. Thank you.

Denise/Platinum Owner

Oct 24, 2015

Thanks to Reineke Ford Lincoln, our beautiful 2016 Explorer Platinum Edition was ordered and delivered to out satisfaction. They were very helpful throughout the process.

Kevin Rusk

Oct 23, 2015

As a father of five teenagers, four of them girls, I have been on the hunt for great used car deals. We went to the dealership where I purchased my F250 a couple of years back. They had made me a great cash deal then and I was hoping for a miracle for my adopted son Tyler. He had worked all summer for this car and I wanted to get him something nice for his hard work. His mom passed away tragically 2 years ago...this 16 year old kid needed some blessing. Kasey Spence was in the lot. He was walking around. I didn't know at first, if he worked there, but he was checking cars and being mobile in the event of a customer needing his assistance. I don't know how they are trained, but Kasey wasn't out there because I was out there. He was checking over the cars, making himself available but not intrusive or pushy. I noticed a 1999 Concorde in the used lot that was very nice but, I know that dealerships need to mark up and sell used cars with some profit. Kasey saw me and my wife and he smiled and asked if he could help us out. (Not in the usual used cars salesperson approach.) I told him our budget, which was meager. He smiled and said let's take a look. My wife and I had been shopping for weeks, and this is the first dealership that didn't just turn away when they heard our budget or took us to the horse drawn buggy with one wheel and and a three legged horse. Kasey walked us to the very car we were looking at!! My son is 6"3" 150lbs...I know...talk about slender-man!! This Concorde was lengthy and sleek and looked like the perfect fit for my boy. I also knew that this could not be the car he was thinking about, it was too nice. Sure enough Kasey said that this one came in and they inspected it and it passed and he thinks he might be able to work with us. Then, he did something amazing! He asked us about Tyler. We told Kasey of the tragedy of Tyler's mom dying and the rejection from Tyler's birth dad. We told Kasey that Tyler had such a dysfunctional life. Never even had or owned a bed to sleep in...ever. Tyler's life was headed for disaster. But in God's mercy and grace, ended up in our care and has become a vital part of our family. It felt as if Kasey was now on a mission to help us get Tyler his first real possession, his first car. We haggled and haggled and haggled some more. It seemed like the whole dealership was vying for a deal for my son. My wife and I have never felt this kind of camaraderie at a place of business. We stretched a bit on our budget (because it was a nice car and Tyler deserved it.) Kasey made us a cash deal that we could not turn down. Then we met Gary Teets in the finance center. NEVER met anyone like him in a business center at a car dealership. FANTASTIC. He even agreed to and prayed with us at the end of the deal for Tyler and God's Mercy on all of us. To say that we were pleased with our service or completely satisfied would be one of the greatest understatements of my life. My wife and I walked away from there with a whole new perspective on dealerships in general, but only solidified in our heart and minds that when my next three teens come of age to buy a car, we are heading to Kasey Spence at Reineke Ford in Findlay, FIRST. I know that this is where I want to put hard earned money...in a business that feels like family. Thanks, Kasey and Gary, and the whole family at Reineke Ford in Findlay!!

kevbear72

Oct 23, 2015

As a father of five teenagers, four of them girls, I have been on the hunt for great used car deals. We went to the dealership where I purchased my F250 a couple of years back. They had made me a great cash deal then and I was hoping for a miracle for my adopted son Tyler. He had worked all summer for this car and I wanted to get him something nice for his hard work. His mom passed away tragically 2 years ago...this 16 year old kid needed some blessing. Kasey Spence was in the lot. He was walking around. I didn't know at first, if he worked there, but he was checking cars and being mobile in the event of a customer needing his assistance. I don't know how they are trained, but Kasey wasn't out there because I was out there. He was checking over the cars, making himself available but not intrusive or pushy. I noticed a 1999 Concorde in the used lot that was very nice but, I know that dealerships need to mark up and sell used cars with some profit. Kasey saw me and my wife and he smiled and asked if he could help us out. (Not in the usual used cars salesperson approach.) I told him our budget, which was meager. He smiled and said let's take a look. My wife and I had been shopping for weeks, and this is the first dealership that didn't just turn away when they heard our budget or took us to the horse drawn buggy with one wheel and and a three legged horse.Kasey walked us to the very car we were looking at!! My son is 6"3" 150lbs...I know...talk about slender-man!! This Concorde was lengthy and sleek and looked like the perfect fit for my boy. I also knew that this could not be the car he was thinking about, it was too nice. Sure enough Kasey said that this one came in and they inspected it and it passed and he thinks he might be able to work with us. Then, he did something amazing! He asked us about Tyler. We told Kasey of the tragedy of Tyler's mom dying and the rejection from Tyler's birth dad. We told Kasey that Tyler had such a dysfunctional life. Never even had or owned a bed to sleep in...ever. Tyler's life was headed for disaster. But in God's mercy and grace, ended up in our care and has become a vital part of our family. It felt as if Kasey was now on a mission to help us get Tyler his first real possession, his first car. We haggled and haggled and haggled some more. It seemed like the whole dealership was vying for a deal for my son. My wife and I have never felt this kind of camaraderie at a place of business. We stretched a bit on our budget (because it was a nice car and Tyler deserved it.) Kasey made us a cash deal that we could not turn down.Then we met Gary Teets in the finance center. NEVER met anyone like him in a business center at a car dealership. FANTASTIC. He even agreed to and prayed with us at the end of the deal for Tyler and God's Mercy on all of us.To say that we were pleased with our service or completely satisfied would be one of the greatest understatements of my life. My wife and I walked away from there with a whole new perspective on dealerships in general, but only solidified in our heart and minds that when my next three teens come of age to buy a car, we are heading to Kasey Spence at Reineke Ford in Findlay, FIRST. I know that this is where I want to put hard earned money...in a business that feels like family. Thanks, Kasey and Gary, and the whole family at Reineke Ford in Findlay!!

Jeff Bryant

Oct 21, 2015

This was my first time getting my daughters car serviced at the dealership. Stephanie was outstanding, very personable and everything was handled very professionally and in a timely manner. I will definitely be a repeat customer!!

Robin

Oct 19, 2015

Very happy on what I was given on my trade in vehicle. Very happy with my newer vehicle I purchased from them. Salesman was very knowledgeable on the cars.

Don Cook

Oct 18, 2015

Friendly staff, quick service. Good coffee and donuts while I waited.

South Dayton Customer

Oct 16, 2015

This is the second used Ford product I have purchased through the Reineke Family dealerships. During this latest purchase I dealt mostly with Kasey Spence. Working with Kasey, I was able to travel from Dayton to complete the transaction and have some minor service issues addressed on the same day. I worked with both the Lima and Findlay Ford/Lincoln dealerships and was extremely impressed with both facilities. They both are extremely clean and modern facilities and have large comfortable customer waiting rooms that include complimentary coffee, cookies, popcorn, tv, and wifi. Although, Kasey was working with several other customers at the same time he went out of his way to juggle taking care of all of us. He kept us informed on the status of the sales transaction and how the service was progressing out in the shop. Upon completion of our transaction, the car we purchased was presented completely detailed to a very high level with a full tank of gas. The car looked absolutely like a brand new model. There are a couple issues to be resolved and Kasey has assured me he will follow up on these. Based on this experience, I have every confidence that he will do so. I highly recommend dealing with either of these dealerships if you are in the market for a Ford or Lincoln. I know I will be purchasing my next used car through them.

Chuck Schroeder

Oct 14, 2015

Bought a new Ford Edge. Kasey Spence was our salesperson and was excellent from first contact through vehicle delivery to us. His no pressure sales mannerisms were a welcome change in the car buying process and went overboard making sure every question and detail was handled. While i was waiting on paperwork at one point, the service manager notice me standing there and took me to the service area to familiarize me with the process of bringing in the car for service. In summary, very professional group and no games.

Dawn Evans

Oct 14, 2015

This dealerships best asset is salesman Kasey Spence. I met Kasey on the sales lot when in a time crunch to get into a new car. He listened to what I want, and didn't want, in my next car. He respected my opinion, needs and wants. He quickly gained my trust. First impressions are everything and Kasey is always dressed professionally and an awesome representation of his role at the dealership, but he is very down to earth and quickly becomes your friend. Kasey is very attentive and noticed I kept looking over my shoulder at one vehicle. He let me test drive it alone and for over an hour. You won't find that with other dealers. This is the vehicle I purchased. The sale was easy and the deal got better and better as the sales process progressed. Kasey tells you that he wants to work for you and he keeps his word. When having any questions or service needs, call him and he is there for you. Soon after, I needed another vehicle. My first phone call and text were to Kasey. He found another car for me that he knew I would love based on my first purchase. He kept it for me for a couple days until I could get there to see it. Kasey remembered what my wants and needs were from my first purchase. He hit it out of the ballpark with the second one knowing what I would love. The second sales experience went even better because Kasey pulled my first purchase paperwork and based on details of that, he was able to make a deal I could not refuse. I used to dread buying cars; but no more. This young man changed all that and I will always return to him. He gains your trust quickly and easily, he takes care of you as his personal customer and friend. You cannot go wrong with Kasey.

Christina Nelson

Oct 13, 2015

I came for a quick oil change on my escape. The staff was greeting us right away and even opened the door for us. I felt welcomed and appreciated. We even had the opportunity to test drive a F150 truck to see if we could be interested in it later when our lease runs out. Thank you for the hospitality and friendliness.

Dawn Evans

Oct 13, 2015

The dealerships best asset is in salesman Kasey Spence. I met Kasey on the sales lot while looking for a new vehicle. His attentiveness was amazing. He listened to what I wanted, and didn't want, in a new vehicle. He listened to and respected my wants, needs and opinions. While looking, he mentioned that I kept looking back over my shoulder at one car in particular. He let me test drive it alone and keep it for over an hour. This is unheard of at most dealerships. This was the car I ended up purchasing. He made the sales deal better and better as the sales process progressed. Kasey also keeps his word. He will tell you that he wants to keep working for you, and he does. He will go out of his way so you will leave satisfied. You quickly become his friend above and beyond being his customer. Soon after I needed another vehicle so my first text and phone call was to Kasey. He very quickly found another vehicle that he just knew i would love, remembering our first encounter. He went out on a limb and kept the car for me for several days until I could get there to see it. Kasey hit it out of the park with the second vehicle remembering what I liked and wanted in a car. This sale went even better than the first. Kasey pulled the papers from the first sale and this attention to detail made my second one even better. Go here and ask for Kasey. You cannot go wrong. First impressions are everything. Kasey dresses professionally and is the most honest, down to earth salesman I have ever met. I highly recommend this young man.

Douglas Huffman

Oct 13, 2015

Kerry and Jim went out of their way to help me out and minimize my cost of ownership. but for running into Kerry on my way to buy out my lease, I would have paid way to much and would not now be driving a new Lincoln!

Elizabeth Trevino

Oct 13, 2015

Edge. Quickie lane service was great. Would go back

Joe Sopher

Oct 13, 2015

Was in and out when promised. Everything was completed as promised.

Robert Dysert

Oct 13, 2015

Everything that I expected!! Steph was great as always, the coffee was great, the experience was great and the work was done in a timely matter. Nothing to complain about!!!

Donald Naugle

Oct 9, 2015

Service great as usual. Always have a good expectancy at dealership.

Jason Larick

Oct 9, 2015

The female employee was very friendly and had a great attitude and made me and wife feel very welcome. She did a great job getting the proper information. My car was serviced in about 35 min and they even washed it and dried it for us.

Mark D. Doll

Oct 9, 2015

I have had experience with this company for many years and would not hesitate to recommend them to family and friends.

Scoby629

Oct 9, 2015

My first time buying experience could not have went smoother!! Never felt rushed or pressured. Andy was honest and upfront the entire time. And even though my credit isn't the best, they never treated me any differently.

Scoby629

Oct 9, 2015

This my first time buying a car and it couldn't have gone smoother! I never felt rushed or pressured and they were honest and upfront about everything. I absolutely recommend this dealership, and more importantly the salesman I worked with, Andy.

Andrea Mathias

Oct 5, 2015

As always, I had a great experience with Reineke in Findlay. Everyone involved in the process from sales to financing were professional, friendly and helpful! I would definitely recommend to family or friends! GREAT team of people, and great vehicles. I love my Lincoln. Thank you!

Cj

Oct 5, 2015

Overall friendly fast service. Took one hour to purchase new vehicle. Brian new exactly what I liked.

James Thompson

Oct 5, 2015

The service is always superior plus. Stephanie is an asset to the Quick Lane because she stays on top of everything. We do not feel that services are recommended that are not necessary. The services are performed professionally. .

Richard Klingler

Oct 5, 2015

Drew determined my F150 sync up problem was my cell phone and that there was nothing wrong with the sync in my truck. He also reprogrammed the truck sync system to make sure. It did indeed turn out to be a defective phone. Verizon replaced my phone.

Lauren Faine

Oct 5, 2015

When looking for a car, Andy Biddle was patient and understanding of all of my needs in a car. I had a great experience, and would recommend anyone to go to Reineke Ford Lincoln and see Andy Biddle today!

Michael Murphy

Oct 4, 2015

Ryan Crawford is the best. Found us a great deal, took care of everything and we had home delivery of our new car. A great experience

Martinus Sudarma

Oct 3, 2015

Nice lounge facility for people to wait. Staff ( Stephanie and Bob) are excellent

Steven Geroski

Oct 3, 2015

Chris Baur went above and beyond to find us a nee Explorer that fits our families needs!

Kendra Nye

Oct 1, 2015

I walked in clueless & left with exactly what I needed. Kasey was the most helpful dealer I've ever encountered. He paid close attention to detail as far as my needs without being overbearing. I appreciate all of the time & effort he put into finding me a new car.

Tyler Snyder

Sep 30, 2015

They did their best. They did all they could do.

Dallas Reineck

Sep 29, 2015

Everything promised was delivered as scheduled. And a free car wash!!!

Lauretta Collin

Sep 29, 2015

I leased a 2015 ford focus I just love it . the loan process was really long

Michael Ring

Sep 28, 2015

it was fine or I would not have done business there

Jill Wilson

Sep 27, 2015

Ford F 150Excellent service from Kasey Spencevery helpful with answering our questions

Aric Mccoy

Sep 26, 2015

Ford Edge, traded in our fusion. Good people. I won't go anywhere else.

Chad Mathewson

Sep 25, 2015

We weren't rushed. We were given several days to make up our mind concerning buying new versus used.

Mary Neuenschwander

Sep 24, 2015

Love my new Edge. Chris Bowers was are salesmen. We come from Michigan just to have him as our salesmen. GREAT SERVICE

Nancy Myers

Sep 24, 2015

It was all good except that I had to come back since they didnt have the part in stock.

Melissa Bell

Sep 23, 2015

I went into Reineke looking for a vehicle after I had just been discharged from Bankruptcy. I thought it would be a lost cause but to my surprise they were able to approve me and I was able to purchase a 2013 Ford Escape. Kacey Spence was my salesman and was so helpful answering all my questions and explaining the entire process. He also explained everything with the vehicle and all the gadgets that I was not familiar with. Jack Should was the finance manager and was able to get me financing with a down payment and payments that I could easily afford. Reineke Ford and their staff are an amazing group and I am so happy to have drove fro Toledo to Findlay to deal with such an amazing group of people. You will never have a better experience anywhere else.

Alyssa O'Neil

Sep 20, 2015

I had an excellent experience at this dealership. Everyone was very friendly and helpful.

Gary Steiner

Sep 17, 2015

Ryan Crawford is AWESOME. Please give him this feed back and a huge bonus :)

John Baker

Sep 17, 2015

I found the truck I wanted online called the dealer and Kasey Spence answered the phone. He was very knowledgeable and answered every question I had. 2 days later I drove to the dealership to look at the truck and test drive it 2 hrs. later I was driving the new truck home. Everything went smoothly Kasey made sure we didn't have any question before we left even standing in the rain he answered all our question as we ask thru the window not once did he try to rush us in any way. I Highly recommend this Dealership and Kasey.

Larry Cowan

Sep 17, 2015

I was in for my first old change,and it was free so I can't say to much on that, But everyone with friendly so that's was good I like that.

Becky Biesiada

Sep 12, 2015

My husband and I are so happy that we came to Reineke Ford. We came from Perrysburg, and felt the service was great. Buying our Escape was a great experience or dealer was informative, but not pushy. Bringing the car in for oil changes is easy! The staff at Reineke Ford are courteous and helpful. They are also quick to make appointments. Best of all- I love my car!!

Jesse Brothers

Sep 12, 2015

When I had my car serviced, they detailed BOTH the inside and outside. I was VERY PLEASED because I was dreading doing in inside---it was full of my dog's hair. They did a wonderful job in a very timely manner. Thank you so much.

Anthony Dodds

Sep 11, 2015

Service is timely and courteous. Very clean facility.

James Shoop

Sep 11, 2015

We own a 2010 4WD Mercury Marine and have been a regular customer since 2010. The service was excellent and as always, Stephanie Jarvis was perfect as a service advisor. James and Margie Shoop

Kris

Sep 9, 2015

Salesman Kasey Spence made our car buying experience a very enjoyable one. He took a lot of time with us to ensure that all our questions were answered and that we were satisfied with the vehicle we chose. He followed up with us after the sale and even overnighted a set of extra keys that he received from the previous owner for the car that we purchased. I would recommend him and this dealership to anyone looking for a hassle free car buying experience. All of the staff members that we had contact with were friendly and I would not hesitate to go back the next time we are in the market for a car!

Michael Rowland

Sep 9, 2015

Service: Got in right away, recommended repairs I was not aware of, completed service in a timely mannner. Very satisfied

Alvin Hermiller

Sep 8, 2015

Got checked in fast and truck was done on time.They even washed it. People were friendly to me and got me out in a timely matter for work done.

Mary Burden

Sep 8, 2015

Reineke in Findlay is the best ever! Ryan Crawford and his team go above and beyond expectation. Have been dealing with them for years and will continue.

Brett Reed

Sep 7, 2015

The dealership did very well with the service and are very easy to get along with.

Tony Moreno

Sep 5, 2015

The service done to my vehicle was good. The only part I was not as satisfied with was the car wash, it didn't look very clean but I was still happy they washed it because I know that's something that they offered for free.Thank you

Michael Gerschutz

Sep 4, 2015

They didnt leave tools this time and Stephanie was great

Martin Hart

Sep 3, 2015

Last Thursday AM, we were in trouble! Heading to a destination wedding 6.5 hours away, our F-150 showed signs of a transmission issue. There was fluid all over the driveway and noises at every turn on the way to drop the dogs off at the kennel. It just didn't sound good.We proceeded directly to the dealership where your service writer Jamie Robb took control of the situation. (They write customer service manuals on how she handled the situation.) She could see the dilemma we had. She identified we may have a serious issue and the truck was not drivable. Knowing we had a wedding to attend, we asked for a loaner. Without hesitation she had one brought around. When she found out it was out-of-state, she handled that to and we were to another car rental agency. On Friday, I received a phone call indicating it was an oil filter issue not the transmission. She assured us that everything was covered under warranty, including the rental car. She advised to enjoy the weekend and would see us on Monday! That was a relief. She cared.I can't say enough about Jamie. She truly represented your dealership to the highest level! A genuine customer service oriented, honest and humble person who genuinely likes what she does. She took a bad situation and made it the best she could. Not only the Reineke Family but, Ford Motor Company should be very proud of her.I would highly recommend your dealership for service work and would highly recommend they contact Jamie first for their service needs.Thank you.Marty

Curt Mathewson

Sep 2, 2015

Melissa always makes it easy. Finance had paperwork ready. Fastest in and out time ever.

Kristina Gray

Sep 2, 2015

2016 Explorer Sport, was not happy with new car prep, dirty with smudges, hair, debris, dirt etc., I expected a little more in this area.

Debra Sapienza

Aug 31, 2015

Brian Hall is as good as it gets as far as a salesman. My 5th car I have bought from him

Diane (not Dianna) Ballard

Aug 31, 2015

First you spelled my name wrong.Plus I had to call you to check if my car was done.

Douglas Benegas

Aug 31, 2015

We have a very good experience in this purchase.The staff (Mike Wagoner) was excellent, the deal was done without any rush.He found the car that we are looking for quickly.I'll recommend Reineke dealer for any one looking for to buy a FORD !!.

Garry

Aug 31, 2015

I purchased a 2010 Ford Expedition from sales rep Kasey Spence. Kasey worked hard to make the sale and to provide a professional experience. He was honest and provided all the details I requested about the vehicle. I would highly recommend Kasey and this dealership to any prospective buyer!

Corey and Kristen

Aug 30, 2015

Kasey Spence was an excellent salesperson to work with. Would recommend him to anyone looking to buy a new or used vehicle.

Joe Sopher

Aug 30, 2015

we had new tires and battery install. Stephanie was a great help in recommending the replacement tires and they are Great.

Bonita Selhorst

Aug 29, 2015

2013 Ford Fusion had 2 recalls and service was out in 2 hours. Your staff is very friendly

Dianna Zaebst

Aug 26, 2015

We were looking for a clean, safe, lower priced vehicle for our 17 year old grandson. We had looked at several other locations with no luck at all. When we stopped at your dealership, you had just gotten in the exact car we were looking for, a Chevrolet Cobalt in immaculate condition! Our salesman, Andy Biddle was so courteous and helpful! He answered all of our questions and worked with us on pricing. Our grandson was excited beyond words and has not stopped smiling since we drove the car off of you lot. Thank you so much for a great experience.

Michael Fellers

Aug 24, 2015

My repair finished sooner then expected. That's always great. Waiting area was pleasant. Even enjoyed my favorite flavor k-cup of coffee.

Thomas Crutcher

Aug 24, 2015

I want to thank Joe and his team for their excellent service. They helped me find the vehicle I wanted when my vehicle was totaled in a crash. Their dedication to service is above reproach. Thanks again, Thomas Crutcher

Jason Mathias

Aug 22, 2015

Our salesman was Kasey Spence and he was more than helpful. We would gladly send anyone your way. Best place to buy a car and everyone is so friendly.

Robert Wittenmyer

Aug 20, 2015

The car wasn't done when promised !!! And I only have 1 car, I was without a car for the day, but also all night which I wasn't expecting

Garry Yarbrough

Aug 19, 2015

I've had my ford 500 for almost 2 years and have had serviced at your dealership on a regular basis. I like coming there because the service folks are nice, I qet quick service, you give me information about service I may need and the car is always taken care of in a timely manner.

Larry Lauck

Aug 19, 2015

I purchased a 2015 Ford Escape & was notified that there was a recall (something to do with the cluster panel) Since I had a Friday off I was hoping to get an appt that day & I was able to with no problems.The staff was friendly & courteous & I got the car within 6 hours from taking it in. They also washedit. Good experience!

Larry Meyer

Aug 19, 2015

Everything was fine. Staff was friendly. We will be back again.

Deborah Longbrake

Aug 18, 2015

Staff was very helpful from the shuttle to the recalls being fixed. I appreciated the car wash,and the shuttle home. I appreciated Mr. Spence coming to greet me when I got to your dealership. He sold me my Escape. It was very professional and went smoothly, thank you.

James Hamilton

Aug 18, 2015

We most always have a great experience at Reineke Service garage with our vehicles. Everything is handled very professionally. We appreciate that very much. Bob always greets us and is very kind to us. Sometimes we notice that he is not treated as respectfully by the service manager. We don't understand that...he does a great job with getting the ball rolling. The service is great on our vehicles and we most always leavc very happy. Thank you for taking the time to read our review.

Kathy Bechstein

Aug 18, 2015

Your dealership was recommended to us to obtain another key for the truck we had purchased from them. Your service dept was very helpful. They took the information from us and completed the reprogramming of the key we needed. We were asked to enjoy the lounge area while we waited and it did not take too long to complete the task. All were very friendly and professional. Thank You,Kathy Bechstein

Salena Maazaoui

Aug 14, 2015

Great customer service in QuickLane, especially w/Stephanie. She's thorough, considerate, knowledgeable, witty, & very professional!

Carl

Aug 13, 2015

Kasey Spence did and excellent job helping me with my purchase. He was very knowledgeable about the car and helped me get everything set up before I left. I would highly recommend him and the dealership.

Phyllis Foltz

Aug 13, 2015

We are all over Ok but the fact is that it was not immediately available to be able and willing the first half of the year before I get my nails done tomorrow night with each update to iOS and a half hour to write this week and the rest of the day after the game with e

Donald Tritch

Aug 12, 2015

We appreciate the care that you give our 2012 Escape. It is an excellent car and meets our needs. Having it taken care of like your dealership has been doing is great for our peace of mind--we know you are there for us.

Howard Mcnish

Aug 12, 2015

Oil change was done promptly and car was clean. Please change your after hours answer from sorry were closed, to listing the hours that you are open.

Jordan Hare

Aug 12, 2015

I purchased a 2015 F-150 Sport and so far it is wonderful. The staff was very helpful and friendly, which made the process quick and simple. I would highly recommend this company to anyone looking for a new or used vehicle.

Barbara

Aug 10, 2015

Staff was very courteous and helpful. Jenny was more than professional and helpful. Service was great. Took the initiative and completed a minor recall without asking.

Jack Mccracken

Aug 7, 2015

Scheduled oil change. Took longer than projected. Staff very professional and inquired several times to find out status.

Patrick Recker

Aug 5, 2015

The staff was very helpful all repairs were done well.

Constance Hall

Aug 4, 2015

Ford 2015 C Max. I told the salesman what I wanted and he provided exactly what I asked for even down to the kind of decal splash. Couldn't be more pleased. I was treated with respect and great efficiency. Paperwork was explained and made easy to understand. This is exactly why I go to the Findlay Ohio dealership and not my hometown dealership.

Tenna Rhonemus

Aug 4, 2015

I really want to thank Jennifer and Stephanie in the Quick Lube Lane for the extra work they put in on our car. Getting the WORKS with tire rotation and then the following day finding one of the hub caps missing, a new one was ordered as a replacement. Thank you very much!

Allan Heckman

Aug 3, 2015

We purchased a 2015 Ford Fusion. Went to the dealership to look at what was available. We didn't expect to actually leave with one. Everyone at the dealership was very friendly and helpful. Great experience!

Robert Dysert

Aug 3, 2015

Excellent service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dr. J

Jul 30, 2015

I dropped in randomly on my way from Toledo to a meeting in Findlay, Your Staff squeezed me in for a quick oil change with no problem. It was a very nice service experience! While I was there, my salesman came over and chatted with me and remembered every detail about my wife and I! I was certainly impressed, The guy at my BMW dealer couldn't keep my name straight after dealing with him for years. You guys have a great staff! Keep up the great work! I am keeping my open for a GT350R in the coming years!!! Thank you!Dr. J

Ryan Mays

Jul 30, 2015

Kasey Spence was FANTASTIC! Have already referred more customers to Reineke due to his amazing service and sales style.

Jennifer Hooper

Jul 29, 2015

THE LADIES IN THE QUICK LANE OFFICE ARE ALWAYS SO CHEERFUL AND SO MUCH FUN!

Patti Iott

Jul 29, 2015

I came in 30 min before closing time and they kindly took me in for an oil change and tire rotation. Stephanie and the staff are very kind.

Bob Webster

Jul 28, 2015

We had our 2002 Lincoln Town Car towed to the dealership because it wouldn't start. We had called ahead to get an appointment to get the car repaired as we were leaving for vacation in two days. Jamie was fantastic in getting the information, and getting us worked in. They were expecting the car, were unable to diagnose the problem that day (Thursday) because it was already afternoon when the car arrived. The cause was figured out by Friday morning. They didn't have the stater on hand were going to order, but because we wanted to leave on Saturday, Jamie went the extra mile and found the part (the starter) locally and the car was fixed by Friday afternoon. We were able to leave for vacation on time. Plus the car was clean inside and out when it was returned.We definitely appreciated effort put into getting the car repaired in a timely matter. We will certainly tell our friends about the great service. WE also thank you for going the extra mile to make us a happy customer.

John Schroeder

Jul 28, 2015

I AM VERY PLEASED WITH THE PURCHASE OF MY NEW 2015 F-150 MY SALES PERSON KASEY SPENSE DID AN OUTSTANDING JOB AND DID EVERYTHING I ASKED SO I HAD EVERYTHING I NEEDED TO PURCHASE MY NEW TRUCK I LOVE MY NEW TRUCK AND I HAD A OUTSTANDING EXPERIENCE AT REINEKE FORD JOHN

Stephanie Jarvis

Jul 28, 2015

REINEKE FORD QUICKLANE IS GREAT. EXCELLENT SERVICE

Suzanne Solarik

Jul 27, 2015

2010 Edge routine oil change; to my surprise it was free. It was brought to my attention that battery wasn't charging and it was suggested I get a new one. With my Ford credit I was able to purchase battery. At both appointments, staff was very friendly and efficient.

Joe Sopher

Jul 26, 2015

always appreciate Stephanie and her eagerness to make my visit a pleasant one.

John

Jul 26, 2015

Love my new f150 Kasey Spense made the buying experience easy and he was very informative He explained all the features and made this purchase simple. I am glad I had Kasey for my salesman

Sarah

Jul 26, 2015

I had a recall and a window fixed. However I was not told that the could not do the other recall due to lack of parts.

Tina Roesch

Jul 25, 2015

Melissa Kis made this one of the most enjoyable experiences my husband and I have had purchasing vehicles over the past 28 years. She greeted us and after asking what we were looking for today, she listened. I mean she really listened.Melissa had a lot of patience with us. She worked up the numbers and presented our options. She didn't push. A rather pleasant change from prior experiences.She filled the awkward silence that comes while your sit and wait for someone to be available to work up the financial piece. We told her we just moved to Findlay a few weeks earlier. She covered the niceties when someone shares that information then asked about our interests, offering some ideas and suggestions. Although at the dealership for several hours, we left in our new truck feeling good about the choice, looking forward to trying out a few of her suggestions, and definitely in agreement to visit her again when it is time to trade in the Fusion.

Brian Kliesch

Jul 23, 2015

Ford fusion, I was there for a recall issue on the car. The service was great they got me in and out under the time limit they said it would take. They also washed and changed the oil.

Danielle Wicker

Jul 22, 2015

I have never been more please buying a vehicle! Kasey Spence was my salesman, he stuck with me every step of the process, kept me updated the whole time, was very attentive to my needs, found me the best possible car for my lifestyle and pushed for the best deal. I would recommend him to anyone that is looking to purchase a vehicle. I will definitely be going to him in the future for all my car buying needs!

Justin S.

Jul 22, 2015

Dropped off my Focus, and it was done when they said it would be. I've been going to Reineke in Findlay for awhile now, and I've been happy.

Lori Powell

Jul 22, 2015

Kasey Spence worked with us. He was extremely knowledgable and helpful during the entire process. It was the best car buying experience I've ever had! Love my Ford F-150 XLT!!!!

Hanadi Alzamil

Jul 21, 2015

I purchased a mustang . I had a very good service thank you

John Dailey

Jul 21, 2015

Friendly staff, great service as usual, excellent job Reineke Ford!

Amy Flugga

Jul 20, 2015

Kacey Spence, BEST salesmen I've EVER dealt with. He was able to help me with an F150 that I was wanting to buy. The truck was not on the lot, but was able to find one that fit my needs and had it to the Findlay location within 24 hours. I recommend buying a Ford from this young man because he and his finance manager worked their tales off putting me in my F150!!!! Love my truck, love Kasey and his finance manager!!!! Buy a Ford from this team!!!!

Gerald Edinger

Jul 18, 2015

Had to leave the car toget service in "Quick Lane" , but service was completed. The staff at the desk were very helpful.

James Simpson

Jul 15, 2015

Quick service with no stress. This is what I have come to expect at this dealership.

Sue

Jul 14, 2015

My salesman, Kacey Spence, was terrific! The financial manager was also very good to work with.

David Glass

Jul 13, 2015

Your dealership is more than a place to buy and service my cars. Over the years, it's (you've) become family. That is a very important part when investing transportation dollars. Thank you!

ahanthorn

Jul 13, 2015

This was the 4th dealership that I went to. I needed my payment lower and needed all wheel drive vehicle. Kasey Spence young man with a lot of passion for his job and he cares about the customer. He did everything I asked and more. He will have a long career! Keep it up! I wont go anywhere else. Thanks Kasey!

Justin Terry

Jul 12, 2015

Service was overall good. Ladies at the quick lane were very helpful

Stewart & Heather Pelton

Jul 9, 2015

The service was excellent our salesman Kasey Spence did an absolute wonderful job in helping us through the process of trading in our truck and purchasing another one. Great customer service and we were treated like family not just a customer. Thanks!!

Timothy Glick

Jul 9, 2015

In the forty+ years of car buying, this was the most pleasurable experience ever. Mike was very knowledgeable and made his time with me a personsal one. Hats off to Mike and thanks again.

Josh Saltzman

Jul 7, 2015

Very good job was very timely and thorough. Would go there again for next service

Kathleen Thatcher

Jul 7, 2015

We purchased a 2014 Ford Fiesta from this dealership. Our salesman greeted us at the door and asked if we had already talked to a different salesman so he didn't take someone else's sale. We told him what we were looking at online, he went and got the two cars we were looking at and brought them up into the building in the pouring down rain. We spent the afternoon there while they were working with the banks and left in the early evening with our new car. They had went out of their way to make sure walked out of there with a new car.

Tonya Blair

Jul 7, 2015

Last time I got my escape service for a oil change was great the ladies did a great job and if I needed anything else kasey really stepped up thanks guys

Jeffrey Snare

Jul 6, 2015

I purchased the works package that included tire rotation. From the looks of the dirt on the wheels, the tires did not get rotated.

Steven Patton

Jul 5, 2015

The service was great-I dropped off my truck and came back at the appointed time and it was finished, no problems. I was traveling as I usually do, and scheduled the time with my salesman, Mike Wagner. Mike and I spoke early in the morning and established a tentative time for me to come in for service. Mike then checked with me later in the day to see if I was on schedule. Mike does a great customer service job, and the service staff did what they said they would.

Michael Bowen

Jul 4, 2015

2015 escape. Brian Hall was prepared and helped us get everything finished quickly.

Barbara Gossard

Jul 3, 2015

ALL WAS FINE UNTIL THEY PUT ME IN WRONG CAR TO LEAVE..... LIKABLE MISTAKE SAME CAR AND MODEL BUT THE KEY WOULDNT WORK... THEY FOUND MY CAR AND I WAS ON MY WAY

Alvin Hermiller

Jul 2, 2015

Quick sign in, fast service,good cookies.Very clean showroom nice friendly staff.

Anita Montgomery

Jun 30, 2015

We liked a 2004 Volvo. The team cleaned it up and got it ready for our test drive. I mentioned it would be for a father's day gift to my husband. Kasey was very enthusiastic. He kept in touch with us all the way thru the process. He Was very understanding and corralled the help of other salespeople. He got the history of the vehicle. And made sure Buddy had the owners manual to familiarize us with all the amenities. After the test drive, we were sure of our readiness to buy. We were impressed how quickly the process was!Thank God for conscientious sales people!

Linda Badgett

Jun 30, 2015

Staff was helpful. Appointment was right on time. Maintenance was done as promised.

Margi Habegger

Jun 30, 2015

I was there for an oil change and the staff were very friendly. They have a very nice waiting area complete with couches, TV, WIFI, and quite a few tables and chairs. There are vending machines and a complimentary Keurig brewing station. Fresh popcorn was cooking when I arrived at 8 am. ?I was impressed with how well the staff worked together. You could sense they liked each other, and that they enjoyed their work. impressive!

Colleen Wise

Jun 28, 2015

Brian Hall was my salesman He did an awesome job. Helped me find exactly what I was looking for. Thank you

lc

Jun 27, 2015

I worked with Kasey Spence he went over and above to make sure my experience was one of a kind. He made me feel welcome and made my bad situation into a good one. Kasey makes you feel as you are his only customers, even when he has a a lot going on that day. His commitment does not stop after the car is drove off the lot he follows up with you after the sale making sure you are happy with their car or if have any questions. He makes customers for life not just a one time sale.

Patricia Sherman

Jun 26, 2015

My car was done in record time. We hadn't been home very long and got the call to pick my car up. I was impressed.

Karen Condeni

Jun 23, 2015

Everyone has been excellent and helpful - especially Brian Hall - he works hard to be responsive and satisfy his customers. My only suggestion would be to back off the wear and tear nickle diming- when we lease Lincolns - we are paying premium to begin with so a few blemishes will happen over 2-3 years - if the vehicle is banged up bad or dented - understand the need to charge but minor things being charged are customer annoying - your business has the ability to fix scratches and should before resales - no biggie- thx!

Ryan

Jun 20, 2015

Kasey Spence was a non-pressure and patient salesman. During our search for a truck, which spanned 3-4 months , he went out of his way to find a truck that matched my families needs. He also kept me informed with special financing that became available. I will recommend him to others that looking to upgrade there vehicle.

William Baker

Jun 19, 2015

I am always pleased with the service and support I receive.

GAN

Jun 17, 2015

Kasey Spence made the buying process tolerable. Brought a 2013 Ford Fiesta. Kasey was friendly and helped through the process.

Elizebeth Carnahan

Jun 15, 2015

I came in with a door handle issue on a 2009 Mercury Milan Premiere. I could not open my drivers side door from the inside. It wouldn't lock and I had to roll down the window to get out. I took it straight to the dealership. From start to finish I was there for 45 minutes, despite them being short handed and very busy. I was extremely grateful and the cost was not nearly as much as I thought it would be. As a divorced mother of a 12 year old, time and resources are important to me. They understand that and value me as a customer. Fantastic services and the staff even being short handed treated me with respect.

Noah Graham

Jun 15, 2015

The service went very well. The lady at the service desk was very helpful and made sure that my visit went the best it could.

Norma Dilts

Jun 15, 2015

We are very satisfied with all the service and occasional repairs we receive. I also bring you my F-150 for service. Keep up the good work.

Anita Montgomery

Jun 10, 2015

Kasey Spence went well and above to make sure we were taken care of on the purchase of this vehicle. He was very understanding and patient with us and made our purchase easier. I would recommend him to anyone in the market for a car.

R. Butler

Jun 10, 2015

We decided on the spur of the moment it was time to trade in our 2011 Ford Explorer for something newer and a bit smaller. We have bought previous cars from Reineke Ford, specifically Mike Packey, and due to our positive experiences decided to give him a call. He was as friendly as we had remembered and made arrangements to get us right in to looks at our options. He was very patient with my husband and I as we are very particular about our needs, but Mike showed that he was up for the challenge. He got us what we needed to make the deal work and just like that I got my 2014 Ford Edge. I love my new car and the experience was definitely a pleasant one. Mike Packey has definitely taken that miserable feeling out of the car buying experience. We would recommend him to anyone. Thanks Mike!

Hanadi Alzamil

Jun 9, 2015

It was a very good service easy and fast thank you

Rachel Butler

Jun 9, 2015

We decided on the spur of the moment it was time to trade in our 2011 Ford Explorer for something newer and a bit smaller. We have bought previous cars from Reineke Ford, specifically Mike Packey, and due to our amazing past experience decided to give him a call. He was as friendly as we remembered and was able to get us right in to take a look at our options. He is very patient with my husband and I as we are very particular about our needs but Mike shows he can certainly handle the pressure. He got us what we needed to make the deal work and just like that I found my 2014 Ford Edge. I love the car and the whole experience was a pleasant one. Mike Packey has certainly taken that miserable feeling out of the car buying experience for us. Thanks for everything!

Susan Gelbaugh

Jun 9, 2015

Brian Hall went above and beyond to make sure every issue I had was met. Having a husband with mobility issues, it was important to have a vehicle he was able to enter and exit easily, and to store his walker. I love the Ford Fusion! It is so good to know we have a whole team to help us if we have a problem.

Buddy Montgomery

Jun 8, 2015

Kasey Spence went far and above expectations to get us in our new vehicle. He took multiple phone calls and questions and followed up very well. Our experience with him will bring us back when looking for another vehicle.

Garry Yarbrough

Jun 8, 2015

The staff was very helpful, courteous, and professional. She did a very good job of getting my car back to service in a timely manner. When it was finished she went over the check up with me, made recommendation and got me on my way. Very good job!

Marvin Millay

Jun 7, 2015

the salesman was very helpful and all involved made the buying experience easy and fun

James Lloyd

Jun 2, 2015

Mr. Brian Hall your sales rep and your sales manager were VERY considerate and we would like to say thanks to them ......we were treated with the most respect and were never pressured to buy anything. My family will continue to direct any and all future auto buyers to there dealership... Again Thanks....

Jeffrey Rammel

Jun 2, 2015

We bought a 2013 Ford Flex. The service was top notch. The staff was simply awesome. Kasey did a excellent job and I am old school and expect certain things out of a salesman. He provided everything I look for in a salesman. Thomas Mitchell did a superior, professional job. Even Gerry the financial paper signing guy was a joy to work with. We will be back to buy another car and have told family and friends to look you up. Thanks again for a job well done. I usually hate car shopping but your folks made it painless. :)

C Conley

Jun 1, 2015

Good fast service for oil change. Facility was clean.

Gary Lathrop

Jun 1, 2015

Staff was helpful but only needed was an oil change and lube Loved the fresh baked cookies

Michelle Heckman

Jun 1, 2015

QuickLane service was wonderful. Arrived before 8 AM on a Saturday to cars already lined up waiting for the service to open. By 9:15 AM, my car was inspected, oil change completed, tires rotated, fluids topped off, and washed. Very friendly staff. Would recommend even when on a tight schedule.

Cheryl

May 31, 2015

We had been looking for a Chev Avalanche for quit some time and heard they had one on their lot. A young man approached us and asked to assist, Kasey Spence. What a humble and honorable young man, so genuine and transparent. We made the deal and was out the door within 3 hours. We also liked the financial guy (I cannot remember his name), also quite professional and authentic. What a great experience!

danejax33

May 29, 2015

The service extended to us was excellent. Our needs were taken care of. Salesman polite and knew his job. It was a friendly and relaxed experience. We will be back again the next time we need a car.

Donna and Denis Moore

May 28, 2015

Kasey Spence did an excellent job. We have never had a salesman that did as good of a job as Kasey did for us. He is an excellent salesman and would recommend him to anyone who is looking to purchase a vehicle. Thanks Kasey for all the work you did in getting us our vehicle. Donna and Denis Moore Hamler, Ohio

Ronald Meyer

May 28, 2015

Service was great. I will be back in the future. Have a great mechanic who knows his stuff. Service was fast and done efficiently.

Jay Guelde

May 27, 2015

Great donuts and coffee! Nice showroom and loved the "T"

Kayla Linke

May 21, 2015

Extremely helpful. Fast friendly customer service thank you.

Kelly Dennis

May 19, 2015

The staff made me feel like family the minute I came through the door. I called ahead for a certain car to look at. When I arrived, the car was clean and ready to test drive. I also like the fact that when I took the car for a drive, the salesman let me take the car by myself. Everyone at the dealer was friendly and helpful. The showroom was full of beautiful cars and bunches of balloons which was festive. They made my whole car buying experience comfortable and easy.

Sandra Hugh

May 18, 2015

Kasey Spence was our salesman and he did an excellent job! Thanks Kasey!!

Old Grey

May 17, 2015

Kasy Spence did a great job putting me into a new F150 and taking my 10 year old F150 in trade. My second purchase from Kasey and I will be back!

Jonathan Nadler

May 16, 2015

Purchased Fusion Staff stayed to sale me a Car on a Saturday evening to fit my schedule Thank You

Red F-150

May 16, 2015

Kasey Spence did a great job working with me on trading in my 2005 F150 for a new 2015 F150 Lariat. This is the second vehicle that Kasey has sold to me. He knows his profuct line and is a fine representative for Reineke Ford.

Randy Williams

May 14, 2015

Was supposed to be a free oil change for first time and cost me $34

Ashlynn Walter

May 13, 2015

Reineke Ford is definitely a good place to get a car. I walked in and was originally looking for Brian in the fresh start department. But then Kasey Spence came up and took care of everything. He was very helpful and caring. He actually listened to everything I needed and made it happen. I was very pleased. Would definitely go there again.

Gregory Gosche

May 13, 2015

Ed Schetter was very courteous, knowledgeable, and gave us a great deal, we were in and out in under two hours, driving away in a new vehicle. I'll be back.

Carma Lehman

May 12, 2015

We knew what we're kind of wanted was just starting to look but felt the deal was ok and purchased the fusion still getting use to it feel they are working with us and pleased so far

Josephine Ruiz

May 11, 2015

my sales consultant was GREAT Kasey Spence, I would buy from him again

Dawn Sands

May 5, 2015

The man at the desk was very good and really took excellent care of my truck.

Tenna Rhonemus

May 5, 2015

Great experience, but did see an employee being yelled at for do his job. Evidently was short staff in the bays, but the employee was checking in customesers and giving them the times that their vehicles was to be done. For an oil change. I was there almost 2 hours.

Gary Adelsperger

May 4, 2015

staff was very cooperative............................

Joseph Keck

Apr 30, 2015

Very well taken care of and had a great selection of vvehicles

Susan Cooper

Apr 30, 2015

Michel Packey was very helpful because the service dept. didn't call me to let me know my parts were in. He is a very good salesman and very helpful with all the questions I have on the Escape I bought from him

Thomas Brumley

Apr 30, 2015

The Fusion has a tire that consistently shows low. Tom has taken the car twice for inspection and there is not a reason for the system to show a low tire.....at least the service dept is kind enough to follow this problem.

Calvindean Withrow

Apr 29, 2015

Purchased a Certified 2013 Ford Explorer XLT fully loaded Dark silver with 16K miles on it. Was given a good trade in value for my 2007 H3 Hummer. Staff was very helpful, very caring and service was excellent. Kasey Spence was our Sales Consultant and went out of his way to make sure we were helped in every way.

Richard Coppus

Apr 29, 2015

We purchased a 2013 F350 pickup and were extremely pleased with our interaction with Mike Packey. We also purchased a 2010 Lincoln MKZ in the past my experience with Stephanie in the Service department has been second to none. It is always a pleasure to visit Reineke Ford in Findlay!

David Cusac

Apr 28, 2015

I phoned on Monday morning to have a tail light replaced on a truck. Kyle said to bring it outand they would take care of it. Excellent customer service from the moment I entered thefacility.The cookies were delicious in the waiting room.I did not have an appointment, but the organization took care of my request.

James Wise

Apr 28, 2015

The staff was very helpful. My 2010 Edge was service & my update for SYNC was done.

Jamie Stephenson

Apr 28, 2015

Everyone is very friendly and helpful.I needed a ride and they were very accommidating in doing so.Every visit to the service department has been an enjoyable experience.

Jane Myers

Apr 28, 2015

Your staff this visit was very helpful - I was very pleased with the promptress of them all!

Jerry Wieman

Apr 28, 2015

Highly recommend Reineke Ford in Findlay. Chris Newland is a great salesman!

Robert Neff

Apr 28, 2015

We have a Ford Freestyle and the service staff is always welcoming and competent.

Deborah Longbrake

Apr 27, 2015

Purchased a 2015 Escape Titanium. Very pleased with sales staff Kaset Spence. He was very helpful.

Shelly Gilbert

Apr 27, 2015

I bought a Ford Escape. I traded a ten year old Grand Caravan. I LOVED that van, but felt I needed to downsize. Jim Price listened to my needs and found the Escape I wanted.

Edwin Eley

Apr 26, 2015

We started out with Findlay Ford years ago. When it changed to Reineke Ford we still chose to go to Findlay because of the way they treat us when we come in. The staff is always helpful and treat us like family. It has really meant a lot to us and we will always return to Findlay for sales and service.

Michael Ring

Apr 26, 2015

I really think the deal could have came more my way if I had shopped other dealers, but I decided the convenience of a local dealer was worth the extra money I could have saved if I had shopped other dealers farther from home.

Amy Jordan

Apr 24, 2015

I just purchased an F350 truck. I worked with sales rep Brian Hall and he was absolutely wonderful. He answered all of my questions and he went out of his way to make this a very easy and enjoyable process for me.I have recommended Ford and Brian Hall to several friends and family just because of Brian's service. I feel very comfortable and feel assured that I'm getting the best deal that I can. And my new truck is perfect!

Joseph Mosley

Apr 24, 2015

Very friendly service from Kasey Spence the sales consultant, made the experience stress free. Love the car and will continue to shop from Reineke Ford in Findlay.

Judith Lemmer

Apr 24, 2015

Very pleased with the new Escape I purchased. Anthony Whitted was very helpful.

Thomas Vance

Apr 24, 2015

Enjoy working with Ryan Crawford and Service Department as well. Planning on trading my current F-150 in for new one within the next 6 months.

Karen Hosley

Apr 23, 2015

It was a very pleasant experience. I do need front brakes replaced and rotors turned, called left a message with Kyle to set appointment and I have yet to get a response back.

James Hamilton

Apr 21, 2015

We had a little mix up on tires when they were ordered in ...but all worked out just fine in the end. The wrong size of tire were ordered and a new order had to be placed which took things a little longer than expected. We were treated well and all ended up good.

John Erdeljac

Apr 15, 2015

The service experience is always timely and efficient.

William Smith

Apr 15, 2015

service wasquick & good waiting area excellent ,personel pleasant

Martin "now a Ford man".

Apr 14, 2015

My sales person was Kasey Spence. He did an excellent job representing Reineke Ford and answered all the questions I had about the 2014 Ford XLT which I purchased. The one thing which really impressed me was that Kasey was not a high pressured salesman and what he said actually happened.

Clifford Browne

Apr 13, 2015

All good, but went to Quick Lane for routine maintenance and to come back the next day, to many brake jobs what I was told, other than having to make 2 trips all went well.

Shawn Arnold

Apr 10, 2015

Ford Fiesta.....They all went beyond my expectation to get me this car

Brian Navarro

Apr 9, 2015

My experience at Reineke was very good. This was the first time I have bought a car from this place. My car salesman was very helpful and friendly. I will come back for sure and buy another car from this dealership. The finance manager was also very helpful and friendly and went above and beyond to help me get approved. Great experience and I love my 2012 Ford Fusion.

Lee Loveridge

Apr 9, 2015

Our vehicle is a 2015 Ford Explorer and was our first free oil change and while there we had our tires rotated. Time was just what was told to us for how long it would take. Enjoyed the coffee and visited with our Salesman Mike.

Janna Reid

Apr 7, 2015

Well it started out good then I had to wait longer than I was told. I was told it would only take 45 minutes and it took an hour and a half, other than that good experience

Justine Warnimont

Apr 7, 2015

I had a good experience. Got the truck I was looking for.

William Foster

Apr 7, 2015

I ordered and purchased a 2015 F150, my salesman was Chris Bauer, he is very good at his job. If you have a question and he doesn't have an answer he will find out and get right back to you. My over all experience was great and they worked very hard to satisfy me and the vehicle I was looking for.

Roger Hoffman

Apr 6, 2015

2014 Explorer in for it's 15,000 check up. Service dept did great as far as I know and everything's looking good BUT I had my vehicle washed for the first time at the dealership in Findlay and that was one of the worst wash jobs I've ever had. I won't be recommending them for a wash job as I had to do it over when I got home. I can't imagine their that bad so I'm guessing this was an isolated incident but it was really bad.

Stacy Miller

Apr 6, 2015

Although we had to wait several hours before the vehicle was brought to us from Lima to Findlay, we are happy with the dealership themselves.

Stanley Johnson

Apr 6, 2015

Routine service for oil change, tire rotation and vehicle check-up was customer friendly since the dealership offered coffee, cookies, magazines & newspapers to occupy my time while waiting for the vehicle to be serviced.

Tracy Waxler

Apr 4, 2015

The service was great. I just leased a Ford escape in december and my tire kept going flat. I brought my car in and they checked it out and found I had run over a spoke and it was stuck in my tire. They didn't charge me anything and fixed my tire in 30 minutes.

Ashley Davis

Apr 2, 2015

This is the second time I have had service through quick lane and experience was much better than the first! Everything done to my terms and a lot quicker than the first.

Phillip Adams

Apr 1, 2015

This was my first service after purchasing my King Ranch Expedition and the service and staff were excellent.

Susan Hannewald

Apr 1, 2015

We purchased a 2014 Ford Edge. We love it! Everything went so well! We appreciate all the helpful and courteous sales staff! Thanks for the great experience and know that we will definitely recommend your dealership to others!

Susan Nichols

Apr 1, 2015

They said there was donuts, cookies and popcorn. Only popcorn was available. So disappointed,just kidding! Always have to wait at least an hour and half, always bring a book or iPad. Service was fine, .no complaints.

Guy Howe

Mar 31, 2015

We just purchased an F-150 lariat. Kasey Spence was our sales person.Kasey is a fine young man and was very kind and Great at his Job. We will most definitely return to Do our business with Kasey!

Michael Korkos

Mar 31, 2015

Service was completed in a reasonable time. Results and feedback were very good. In the past, with the Works maintenance, there was a car wash. This time there was no evidence of vehicle washing, but that may be typical now. The only real issue I had was a fairly significant oil stain on my garage floor after the service. It seems that the technician didn't wipe off excess oil coating vehicle underparts which I'm careful to do when changing oil. The garage floor is new so that didn't make me too happy. The F150 filter location/drain design tends to cause oil spill issues due to poor layout.

Gary Macmann

Mar 30, 2015

Fusion 2009. Great service, staff always helpful. Originally, bought the 2007 Milan - which was totaled in a crash, January, 2009. Bought the 2009 Fusion in January, 2009.Bought the 2014 Escape for my wife in August, 2014. Good job to Service dept. and to Brian Hall.

Jon Stevens

Mar 30, 2015

This was the first time my wife has brought her car in for service at this dealership. She has had bad experiences wit other dealers and does not usually bring it in for service, when she came home this time she said she was treated like royalty, was amazed at the level of service and how helpful Stephanie was,! I appreciate the level of respect and service that your deal ship provides!

Nutmeg

Mar 30, 2015

My husband and I were looking for a basic car for him for a "go to work car." We looked locally and did research online. We had a limited budget and needed to stick with it. I was starting to get discouraged because I didn't feel like others at other dealerships cared to listen to what I needed or wanted. We were ready to buy and if the right thing came along in our budget and a decent car we were willing to commit pretty fast. I had almost forgotten about Reineke, but I stopped at Reineke because I was familiar with the place from having service done on my Ford Escape (I no longer own this car) in the past. I stopped on a Monday and the car was in our garage by Wednesday (we found just what we needed). Customer service was attentive, fast, and efficient. I appreciated how Kasey Spence took the time to check on things, answered questions we had big or small, and found us a great car for my husband. He loves it.

Ron and Laura

Mar 27, 2015

Friendly and extremely courteous, describes Kasey Spence. Car shopping is not high on my priority list, but Kasey offered a stress free experience. Once the decision was made to purchase my "new car", he explained all the details, answered all our questions and kept us in the loop while we waited. The arrangements to take the car home that day, was a group effort, and we thank everyone. Kasey worked for us that day, and I believe he will continue to do so...he just called to check on our satisfaction yesterday. Thanks Kasey! God Bless You

Michele Oswald

Mar 26, 2015

Mike wagner was my salesman and he was great and I will by my next car from him

Kelli Reis

Mar 25, 2015

I brought my vehicle in for regular maintenance (oil change, spark plugs, etc) but I also wanted my brakes checked as they were making a grinding noise on occasion. I was told the brakes were fine and would be good for another 3-4 months (or until next maintenance visit). When I received my vehicle back, the brakes made the grinding noise even worse and more frequently. I returned the vehicle to the service dept and the brakes and one rotor were replaced. This is frustrating as I was told the brakes were good then they ended up replacing them AND a rotor. I would have appreciated the work done the first time.

Nancy Rice

Mar 25, 2015

I leased a Ford f-150 XLT 4x4 truck. Our service was great.i went back to Dean Cox the person who I first went to when I leased my ford focus 2 years go. I have enjoyed working with him and he meets all our needs. All the people was nice and Joe was helpful as well. We look forward to using them gain in 2 years when our lease is up. Thank you for such a great vehicle and service and Findlay Ford

Gregory Angles

Mar 23, 2015

I came to Mike Packey, by a recommendation from another person, to learn about leasing. Mike walked me through the process of leasing. We then went out and looked at the 2014 F-150's with different options. I chose one that I would be happy with and test drove it. When I returned Mike was able to get me lease pricing with different down payments, 24 or 36 months, and 10500 or 12000 miles. Mike then put me into a low mileage 2012 to test drive. When I returned we talked about the numbers and I decided on leasing the 2014. During his search to get the truck with the options I wanted he ran into a couple road blocks. He called me and asked if I could live with any other colors and then found the F-150 that was perfect for me. On delivery Mike showed me how everything worked and helped get my phone to work on the Sync system. Mike even helped me get signed up on ford.com. I greatly appreciate the effort he put into getting me in a new F-150 that I thought I could never afford. I put Mike's business card on the bulletin board at work. I will recommend him to anyone even if they aren't looking for a new Ford but a used vehicle. THANKS!

Jamie Stephenson

Mar 23, 2015

I had new tires put on, the alignment checked and an oil change.I was very pleased with the service. I still need to go back due to a door handle recall. I will continue to have my car serviced here because I am always pleased with the service I receive and the friendliness of the people. This is what makes me come back when I am due for a new car as well.

Noel

Mar 23, 2015

My wife was in the service dept for a speaker replacement (warranty) on a 2013 F150. This was my wife's second trip in for this issue (incorrect labeling of the part from the warehouse the first time), & she was incredibly happy. She was in and out in less than a half hour, & is pretty sure she shocked Ronnie with her surprise at the speed. The speaker sounds great!

Benito Canales

Mar 18, 2015

My husband and your have only been doing business with Reineke for a short time but we have been treated well.

Pamela Brown

Mar 18, 2015

Very helpful and knowledgeable. Worked very hard to meet our needs.

Stephanie Jarvis

Mar 18, 2015

EVERYTHING WAS GREAT IN QUICKLANE THE GIRLS WERE EXCELLENT

Thomas Cole

Mar 18, 2015

My salesperson was Kasey Spence. He was fantastic!! Our service was great.

Robyn Wight

Mar 17, 2015

Had the "Works", oil change, tire rotation and then got complementary car wash.

Jay Guelde

Mar 16, 2015

Got in and out quickly - good cookies! Coffe ell.good as w

Dean Niederkohr

Mar 15, 2015

Me and my wife Kimberly bought a new 14 Fusion in March of 14. I did alot of interweb homework. thought I did enough,but did not. spoke with Kasey Spence on the phone several times, and learned more from Kasey then i did on the interweb. Verry informed on the features and technology. Kasey did a wonderfull job. I even sent my daughter to Kasey to purchase a 14 Focus. Well a year later and three oil changes and Kasey Spence is still taking very good care of us. IF YOU WANT A GREAT SALES PERSON AND A GREAT PERSON TO DEAL WITH SEE KASEY SPENCE!!!!!! Keep up the Good Work Kasey!!!!

Joseph Wagner

Mar 12, 2015

we appreciated Kasey Spence helping us choose our Ford Explorer with no appt. on what appeared to be a very busy day at the dealership. Everyone was friendly and professional and we are looking forward to returning to have the hitch put on the Explorer so that we can head north to our cabins in the Upper Peninsula knowing we have a vehicle that can cope with the roads and pull the boats and trailers we need to move around there.

Douglas Ambroza

Mar 11, 2015

This was the third purchase for me from Reineke Ford and Bradley Redman. Each time the experience surpassed what I could have expected. Brad is always very professional but also personable. He takes the time to listen to me, provide what I am asking, yet not try to force something of no interest to me. He works toward my best interests and leaves me feeling that he has honestly found the best deal for me. Joe C. the service manager, and everyone else with whom I have dealt there seem genuinely interested in meeting my needs for an automobile. I will remain happy to recommend you to those I know are in the market for a new or used car. Thanks very much to all of you. The car I purchased was a 2015 Ford Escape Titanium.

Joshua Johnson

Mar 11, 2015

Mine is a mess but worth it, Andy bital and Bryan found me and 08 f250 powerstroke they are the best, second vehicle we have bought of reineke. Not only they are serious but we always have fun. We will always buy off y'all, the service is amazing and they find and put you in exactly what you are looking for. Thanks to everyone else that is behind the scenes of the whole buying experience.

Krystle Melton

Mar 11, 2015

We worked with Kasey Spence and he helped us find the perfect van we were looking for to fit our family of 7. He was very good at the professional aspect of his job yet had a good since of humor which helped with the stress of finding the right vehicle.

Shelly Metzger

Mar 11, 2015

I leased a 2015 Ford Fusion and worked with Kasey Spence. I thought that Kasey was wonderful!!! He did an excellant job of answering all my questions and working for me when it came to price! I would totally recommend him to all my friends and family.

SteveTiger fan

Mar 11, 2015

Leased a vehicle from Reineke. Worked with Kasey Spence. He worked very hard explaining what would work us. He started out by asking us questions. What are you looking for. What are your needs and wants. Any specific colors are you looking for. Talked buying and leasing. Walked us through the process. If you want a good experience with a salesperson, please ask for Kasey Spence. He help me and my wife through the whole process.

Kathy Bateson

Mar 10, 2015

Very fast service! Clean areas including bathrooms! Awesome as usual!

Rosemary Tritch

Mar 10, 2015

We purchased a Ford Escape in 2012 and have been very pleased with this vehicle. The only drawback in our dealings with your dealership was the handling of the financing. Prior to entering your facility I had arranged a car loan with my banking facility. When we reached that stage of our purchase your loan officer (or whoever he was) insisted we use your credit arrangements. I thought he meant Ford Credit. We had dealt with them previously and that was okay. However, in reality it was the Huntington Bank. That was a bad decision! We have paid off that loan so we are done with them, but it still leaves a bad taste in my mouth. But I have learned a lesson--in the future insist on doing things my way when it comes to financing!

Willis Sturgill

Mar 10, 2015

Kyle, the service manager was outstanding! I think Tim was the electronic tech and he also did a great job!

Shelly

Mar 9, 2015

Great Experience. I worked with Kasey Spence, who I thought did a wonderful job. There was no pressure to buy!! He answered all my questions and worked very hard to get me the best deal. I would recommend him to all of my family and friends. I love my car!!!

Becky Freeman

Mar 7, 2015

I bought my car new at ford in 2007 the service department has always been excellent, I haven't decided to buy another vehicle but I would consider my father talked me into buying this car and I love it. Anytime I've had a problem the dealership has been helpful to solve a problem. Can say enough how I've been treated.

krousejw

Mar 7, 2015

I recently bought a used car from Kasey Spence and he was an incredible help. He didn't pressure and worked very hard to get me the best deal possible. Even though I am younger he still gave me the benefit of the doubt and he has definitely made a lifelong customer.

Charles Like

Mar 5, 2015

We purchased a new F150 Lariat crew cab. We thought the one we had been looking at on the lot was sold before we got a chance to buy it, but luckily we found out it was just put in for demo, and was still available for purchase!! Everyone was very friendly and helpful. They told us to take it for a drive and make sure that is what we want. Loved it! It was quite an enjoyable experience. Everyone treated us like we had been friends for years! Thank you all at REINEKE! Obviously, we have not needed service yet, but they explained when we needed regular maintainence and that quick lane was available and Tuesday was "senior" day! Thanks again everyone at REINEKE!!

Andrew Schaublin

Mar 4, 2015

I thought Mike Packey was a very helpful sales person. He found me the car I wanted was knowledgeable of the car and put no pressure on me to buy until I was ready.

Charles Bishop

Mar 3, 2015

Good customer service. Timely repairs. People are friendly and knowledgeable. Thank you to Stephanie who clearly knows the business well. Also made sure that any inconvenience was minimal.

Joshua Fry

Mar 3, 2015

The service department did an excellent job. I was super thankful they told me about the rebate that was available. Thanks

Linda Kleman

Mar 3, 2015

The staff working at Rieneke Ford was friendly and cheery. They got the job in a timely matter. I treat everyone like family. Thanks

Rachel Gray

Mar 3, 2015

Staff is always great!!! I was happy when I purchased my Lincoln MKX and I took in for an oil change and still happy with the service!

Susie Kennedy, JMS LEASING

Mar 3, 2015

I purchased my Edge from Reineke and was completely satisfied with the sales team, finance team and everyone we came into contact with. It was only logical that I continue service with the Reineke Dealership and I am glad I did. Recalls are handled quickly and professionally. When it comes to regular service (such as oil changes and low tire indicators) The Quick Lane team is awesome. The girls are friendly, organized and knowledgable. I would not take my car anywhere else.

Valued Customer

Mar 3, 2015

Purchased a Ford Explorer.Chris Bauer was very knowledgeable and helpful in explaining the vehicles workings.

Sheila Smith

Mar 2, 2015

Unfortunately, Reineke did not take me seriously with my issue. My husband had to schedule anotherappointment and go in and talk to them directly. We are in process of getting my issue resolved andwill comment when it is completed. I gave a 4 on how did we do as the support staff is exceptional in their part of a service appointment.

Michael Relyea

Feb 28, 2015

As Usual Your Service Team Has Satisfied My Needs Of Service On My F-150 I Will Be Back For More In The Near Future. Every One There Is Very Helpful And Friendly, Thank You .

Thomas Seele

Feb 28, 2015

Very friendly and courteous as usual. Nice people to do business with.

Becky Freeman

Feb 27, 2015

purchased this car new in June 2007 it's a good car I only have 20534 miles, the staff at Ford are very nice and try to help with my questions.

Latosha Nance

Feb 27, 2015

I purchased a 2006 Nissan altima it runs great good tires brakes I couldn't be happier I don't have good credit I thought it was over for me til I called Brian at the fresh start program and he was amazing I'm very happy

Nichole Gillig

Feb 27, 2015

A big thank you to Ronnie, Stephanie and drew for doing a great job and fixing my problem. It was very nice to FINALLY have a positive experience with reineke!

Jacqueline Reyes

Feb 26, 2015

As far as taking care of my 2014 fusion everything has been fine. In the beginning my experience with a rental was awful but I'm happy to say Mary made that a wonderful experience as well by ending that with my dream car for a few days a 2014 Lincoln MKZ. I am very happy to have my fusion back though, its running well airbag light has stayed off and as always Ford has kept me happy. Thank you. Jackie Reyes

Jonathan Marsh

Feb 26, 2015

Everything was fine. Staff was very nice. Never had a problem and like the service

Kimberly Murtha

Feb 26, 2015

Everyone I came in contact with regarding the oil change and brake noise, from beginning to end were courteous and knowledgeable. It was fast and convenient.

Mary Ann Luse

Feb 26, 2015

Good Job! The black couch and chairs in waiting room are not the most comfortable. (Just in case you care).

Patrick Lysaght

Feb 26, 2015

Well organized, timely, and very friendly. Best experience I have had buying a vehicle.

Phillip Adams

Feb 26, 2015

Mike Wagner was a pleasure to work with and was extremely helpful when I purchased my 2014 Expedition King Ranch. This was the first time I have ever had a sales person followup with me after a purchase to make sure everything with the vehicle was meeting my expectations or if there was anything else he could help with.

Steven Geroski

Feb 26, 2015

The staff did a great job detailing my truck! It looks brand new!

Thomas Brumley

Feb 26, 2015

As always, I was pleased w/my service at Reineke Ford. However, it was recommended by a service technician at an earlier visit that the air filter be replaced. When I returned to have the service completed yesterday, the service technician said the air filter looked brand new and was curious why I wanted it replaced. That was a bit concerning to me.

Ashlie Chapin

Feb 25, 2015

friendly staff as usual! done when promised that's why I like getting my stuff done here!!!

Constance Zamudio

Feb 25, 2015

All the staff I came in contact with were courteous & helpful.

Daniel Stimmel

Feb 25, 2015

everything fine worked preformed correctly amd timely

Dennis Recker

Feb 25, 2015

Staff was conscientious and provided information they thought we needed to know.

James Barringer

Feb 25, 2015

a 2009 ford focus.the service was great.the staff was very helpful.

Myrtle Boykin-Lighton

Feb 25, 2015

I love the dealership and my sales person Brad Redman is the greatest- he works to make things convenient and he really cares about me as a customerYou have a gem with this salespers!!!

Melanie Yarger

Feb 24, 2015

It was great! The Service Was wonderful! The children's play room is great!

Shawn Hampton

Feb 23, 2015

Great service people are very kind and thoughtful.

Tiffani Martin

Feb 20, 2015

2014 F150 oil change and recall repair- Things went quick & clean with no issues. Very professional customer service.

Carl Grothaus

Feb 19, 2015

Great job by Quick Lane ladies as always.Will continue to come back. Keep up the great work.

Stephanie

Feb 19, 2015

Jennifer was extremely attentive and friendly throughout the entire process.

Ann

Feb 19, 2015

A very friendly, relaxed and excellent experience. It almost made car buying fun. Kasey Spence was wonderful and made car buying fun. He was very courteous, friendly, and very professional. He work very hard to make sure the deal was in our favor. He did an excellent job and would definitely recommend to everyone who is looking for a new ride. We got a great deal on the F-150 and a great looking ride. We give a rating of EXCELLENT. 5 Star Plus!!!

Bradley Wagner

Feb 18, 2015

Mike Wagner is the reason that I purchase cars from Ford and Reineke Family Dealerships. Mike's automobile knowledge and customer service is outstanding. Great job Mike!

Roxann Baird

Feb 18, 2015

Excellent sevice and very nice people to work with the girls in yhe quick lube department know their jobs and are very serious about helping you..

Scott Kuhlman

Feb 18, 2015

Stephanie Hayes Jarvis was great to work with, she had me written up before I even arrived and the service was quick.

Brandon Arps

Feb 17, 2015

The service that I had done was very prompt and polite.

Brenda Schick

Feb 17, 2015

the staff was great and the service was fast..........................

Erin Hemmelgarn

Feb 17, 2015

Kasey Spence was nice and helpful! He didn't push us into buying but he helped us feel good about our decision. They made the process fast and easy during what is normally a stressful time.

Travis Rider

Feb 17, 2015

Very helpful. Staff worked very hard to find the type of vehicle that I was looking for, but still in my price range.Thanl you very much

Jeanne Rustic

Feb 16, 2015

Great people. Friendly and helpful. Dealership is clean, well organized and efficient.

Christina Hoop

Feb 15, 2015

Kasey spence I highly recommend hom. He was very attentive. Helped us find our car

Chris Meyer

Feb 14, 2015

My entire experience at Reineke was above and beyond what I ever could have expected. I was impressed from the minute I walked through the doors. My salesman Andrew Biddle was extremely friendly and welcoming, he had the vehicle I was there to look at ready for me to test drive, and his knowledge of his product was outstanding. Once I made it to the financing portion of my car purchase, my experience even got better. Brian Searles did an excellent job and did everything possible to get my financing approved as well as keep me at a payment that I could afford. I cannot express how impressed I was with his financing knowledge. Upon delivery of my vehicle Andrew had it ready and it was spotless. All in all I would have to say that going to Reineke was by far the best car shopping experience I have ever had. I will definitely be coming back and referring all my friends and family to Reineke.

Janice Shields

Feb 14, 2015

We were there almost 2 hours for service to the 2012 Escape, but it was understandable, because we got there at noon and several of the staff were at lunch. All the staff was helpful in the service area plus the sales force was very friendly. It was a positive visit and I will go back there in the future.

Joe Adkins

Feb 14, 2015

had a great time, love my new 150. I will tell my friends about Reineke Ford

Kevin Smith

Feb 14, 2015

the service that was performed was good however, the time it took to perform it was considerably longer than it should have been.

William Warnimont

Feb 13, 2015

14 f150 oil change. The service was done right and quick.

Daniel Decker

Feb 12, 2015

Really did not expect or want to do any transactions when I arrived at the store in Findlay on February 7th

Doug Coldren

Feb 12, 2015

Excellent service. Friendly, Knowlegeable staff. Super facility.Service is always done within time frame given. And I get to look at new vehicles and talk with my sales guy while I wait.

Fred Rothlisberger

Feb 12, 2015

Service was fast and the rolls and coffee were good

Michael Packey

Feb 12, 2015

I had a nail in my front tire. Reineke Ford fixed it for free. Thank you very much.

Michael Young

Feb 12, 2015

Friendly. Good value for the money. Will continue to use your facility.

Angela Dietrich

Feb 11, 2015

Excellent support on phone and in person. Answered all questions and helped with last minute problem.

ChevyCrew

Feb 11, 2015

I was looking for a great truck for about 9 months and finally Kasey Spence helped me out. Within a few weeks of first meeting him, he had contacted me multiple times with possible trucks for me. After working with him to figure out exactly what I wanted, we found me the perfect truck. I couldn't be any happier with the service that I received at Reinke Ford.

Kimberly Eaton

Feb 11, 2015

it is nice to go to a business that is always helpful and so friendly to their customers. also like the discount to whirlpool employees.

Diego Rayle

Feb 10, 2015

2006 Jeep Liberty Trail Rated 65th Anniversary. Service was excellent and staff was kind, considerate and professional.

Elizabeth Candler

Feb 10, 2015

Great service, including a car wash even tho it was under 32 degrees. Wish you had cleaned the rubber mats in the car, but that is the only negative.

Rickie Warren

Feb 10, 2015

Great experience! Many thanks to Dean Cox and the rest of the guys who helped to make the deal work out.

Connie Stuckey

Feb 9, 2015

Service was fine as far as I know. Staff was very helpful.

Curtis Mccandless

Feb 9, 2015

I came in and wasn't really sure what I would be able to afford. Melissa Kis was very helpful and answered all he questions I had. She had sold my fiance her car as well and so I knew I wanted to work with her to get my car. I ended up leasing a 2015 Ford Fusion and am extremely happy with it. Thank you Melissa and the rest of the Reineke Ford staff who helped me get my new car!

Jinny Pilstl

Feb 9, 2015

Staff, as always, very friendly and helpful. Prompt, efficient and personable service.

Matthew Missler

Feb 9, 2015

The service staff is always friendly and very knowledgeable. They great their regular customers by name and with a smile.

Cheryl Newland

Feb 8, 2015

The gal at the service desk was very helpful. Great customer service.

Steve Dunn

Feb 6, 2015

All went according to plan the rest of this is to satisfy the 50 character limit

Andy Schapson

Feb 5, 2015

Great place to go for service, they do a great job, but sometime it takes them a long time to do a simple thing.

Elizabeth Kindle

Feb 5, 2015

I recently purchased a 2007 Mercury Mountaineer and I am very happy with the vehicle. I am very pleased with the service I received. The staff was incredible. I was very specific on what I was looking for and how much I wanted to spend. Michael Packey was amazing and I would recommend him to anyone that is looking to buy. He worked very hard to get me into this vehicle and stay within my budget! Thank you!

Jean Taylor

Feb 5, 2015

I love my new Ford Escape!! Melissa Kis my sales lady was Awesome!! Best car buying experience ever!

Robert Schmidbauer

Feb 5, 2015

The staff is very friendly and courteous. Stephanie Jarvis is especially warm and welcoming. She does a fantastic job and is very accomodating.

Adam

Feb 3, 2015

I recently bought a 99 ford f250 from Reineke ford in Findlay ohio. I recommend anyone looking to buy a vehicle from here to work with kasey. From contacting me about several different trucks, to finding the right one for me and getting me a great deal, and following up withMe after my purchase, he made the whole process fun and rewarding. Couldn't ask for a better salesman who is on your side. Thanks kasey.

Kimberly French

Feb 3, 2015

It was a busy day due to an upcoming storm and all I asked for was a ride back to my house while I waited and they were still able to do that!

Melinda Mueller

Feb 3, 2015

Stephanie was professional and friendly. She explained all that needed to be done.

Robert Bickley

Feb 3, 2015

Very friendly people at the service counter. I was greeted quickly. I had a few questions which were answered and accurately.

Ruth Wagner

Feb 3, 2015

all good great place the best sales man ever mike wagner

Anne Patton

Feb 2, 2015

I purchased a new Ford Fusion with MANY features. I was told to return weekly, if needed, & the salesman would help me. I appreciate that very much!

Elizebeth Carnahan

Jan 30, 2015

I just love Stephanie, she can accommodate anyone and anything within reason of course. Her professionalism and friendly demeanor makes me smile. I have worked with her in the past with all of my car needs!!! She is just simply fantastic.

Joe Wolfe

Jan 30, 2015

the service was very good and the dealership was clean a good mix of car to look at while waiting

Joseph Hooks

Jan 30, 2015

Great Friendly Staff! I live 40 mins away but well worth the drive! Thanks for speedy service!

Susan Ebersole

Jan 30, 2015

My husband and I purchased a 2014 Ford Escape, 4 wheel drive, last February. We dealt with Melissa Kis, and took several vehicles for a test drive with her. She was very comfortable and easy to talk to. ( She also had to deal with my husband! So kudos to her! ) We took several days to think over our options, then I came back to buy the Escape from Melissa. I just called Melissa a few days ago (January ) as I needed an oil change, also a recall checked out, and I had just gotten a new I-phone and needed it programmed into the Escape. She transferred me over to the Service department who got me right in, and afterwards she reprogrammed my phone into the Escape. From Melissa, to the Service staff, and all other staff and salespeople, my experience was great! Thanks Melissa! Dave & Sue Ebersole

Vicki Dillon

Jan 29, 2015

I had my MKX in for a regular oil change. The service was excellent as always, that is what keeps me coming back. The staff is the best!

Wendy Houck

Jan 29, 2015

I have always had a wonderful experience with Reineke Ford Service Department. They are very courteous and take care of any issues I have immediately. My only problem was when I got into my car all of my settings were changed. My lights were not on auto, my radio was off (no biggie), and my heat was off. This is a problem since I have a remote start, it is freezing out and I let my car run for 15 minutes and it was still cold. My drivers seat also moves now when I turn the engine off and my blinker is crazy loud. I have no idea how to adjust these. Nothing to die over, but an inconvenience. I will have to stop by sometime and hopefully get these things back to where I like them.

Charles Bishop

Jan 28, 2015

Quick Lane people were great. Easy to work with. Did not take long to do the work.Very convenient. Thank you.

Milton Ward

Jan 28, 2015

The 2015 Explorer that Mary Ann and I got at Reineke Ford Findlay was all that we had hoped for.Jim Shrader and Joe Chika were very helpful in making this deal possible and we thank them very much.

Bruce Feeney

Jan 27, 2015

It was so very nice to come in for an oil change with a very dirty car, and pick up a clean car inside and out. Did not expect that. It was a nice surprise!

Cassandra Diaz

Jan 27, 2015

I had great experience with Brian Searles and Kasey Spence.Would recommend to anyone.And I absolutely love the car Brian Searles got me in.Thanks again what a great team to work with.

Donald Russell

Jan 27, 2015

Just like the no non sense approach. We were in and out in a very short time.

Hilary

Jan 27, 2015

Andy Biddle was very helpful in my car buying experience! He knew exactly what to show me for the price range I wanted to stay in. He took the time to go over the whole car with me. Very kind and caring salesman! I would definitely recommend Andy for your next car buying experience!

Linda J

Jan 27, 2015

Love the car - very smooth transaction, Kasey Spence is great! 100% as promised!

Paul Capes

Jan 27, 2015

Had some questions about our gas mileage with the C-Max Energi. The service manager did a great job of running diagnostics to determine there were no problems and then explaining the operation of the car during the winter reduces the mpg from what we were experiencing in summer and fall.

Brian Stofko

Jan 26, 2015

Very welcoming upon arrival.Ray, the mechanic, did a great job on installing my mud flaps and rear wheel liners on my new 2015 F-150.

Lynda J.

Jan 26, 2015

Great buying experience!!! Sales Consultant Kasey Spence was great... delivered everything as promised and made buying my car a pleasure. 5 stars+

Janice

Jan 26, 2015

Back in Nov. 2014, my son & I went looking for a vehicle for myself. Kasey Spence came out on the lot at Findlay Dealership, very courteous & professional. We ended finding on line, a 2013 Escape at the Tiffin Dealership and was delivered a few days later. Kasey gave us plenty time to talk and was not pushy at all. I'm so thankful for this young man and would highly recommend him to anyone of my family or friends.

caelanne

Jan 25, 2015

A very friendly,relaxed and excellent customer service was provided. Understood our needs and was provided with an above expectation of service and sale. A very EXCELLENT experience.

Lynda_J

Jan 25, 2015

Great Experience!!! Sales Consultant Kasey Spence was wonderful. No pressure... just worked hard to make everything perfect. Got a great deal and a great car. 5 Star+!

Norma Dilts

Jan 24, 2015

I bring my vehicle to Reineke because I know it will get thw best of care.

cassandra diaz

Jan 23, 2015

I had awesome help from Kasey Spence and great financing help from Brian Sorales.Will definitely keep and touch and record this dealership to everyone:)

Marcia

Jan 23, 2015

2010 Lincoln MKX. The gal who checked my car in and handled the billing was very personable and helpful. She was very thorough and caught an error that prevented me from being charged for my old battery. She applied a credit for some rewards points, and filled out the online battery rebate paperwork for me. She's is a great employee to work with.

John Seifert

Jan 22, 2015

Every thing went Avery well. I came to get truck serviced and it got serviced in a reasonable amount of time and then I paid and left. Thank you

Rebbeca Kuckuck

Jan 22, 2015

Service was excellent-very friendly and efficient.

Sharon Debouver

Jan 22, 2015

Very friendly service received by Stephanie at the quick lane service. Very informative, love working with her when getting my vehicle serviced.

Iverta Goss

Jan 21, 2015

Mr. Joe Cajka goes above and beyond for his customers, he is truly committed to providing outstanding customer service. Me and my 2015 Ford Escape are well pleased and look forward to working with you all in the future! Iverta Goss

Robert Dysert

Jan 20, 2015

Excellent service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

wspraw

Jan 20, 2015

I traded my 2010 Ford F-150 XL for a 2010 Ford F-150 XLT. My salesman was extremely helpful. He was very honest and helped me make the decision to make the conversion. The process was seamless due to his diligence. The new vehicle had many more options than the trade-in and he took the time to show me the new options. He also made sure the new purchase looked brand new. I would highly recommend him and the dealership for your next purchase. Service and detail shops are top-notch.

Steve Altman

Jan 19, 2015

Brian Hall is always helpful when its time to release. He keeps a eye out for great deals then calls. He is truly what keeps us at this dealership.

Lauri Ritter

Jan 18, 2015

Took too long to look at vehicle. We were not informed of how and how long a diagnotic test would be. We sat for around two hours to only find out that we had to come back the next day.The lady at the counter when we checked in was very nice and very helpful. I think there was a language barrier between she and the repair person. I think this needs to be checked into.

Marc Findley

Jan 17, 2015

I was happy with the price match offer on the tires that I purchased. The staff do a top notch job.

Chris Moore

Jan 16, 2015

I pretty much went in to reineke and told them what I was looking for and I ended up getting a Ford edge nice and clean sales person was very helpful so was the staff on if they could get me anything and my wait wasn't long

Vennetta

Jan 16, 2015

We were looking for a used SUV 4WD 6CYL vehicle with under 100K miles for a reasonable price for our son for college. Kasey Spence was awesome working with us and found the perfect Jeep Liberty for our son Arin. Exceptional young salesman. Will recommend Kasey to others we know looking to buy a vehicle new or used. Thanks Kasey!

Kent Hilty

Jan 15, 2015

They got me in for service quickly and finish on time as promised. It doesn't get much better than that.

Steven Patton

Jan 15, 2015

Mike Wagner met me in a very friendly and professional manner, realized what I was interested in and did a great job helping me find the truck I wanted.

Chris (Puddin) Boyer 3rd baseman reineke softball

Jan 14, 2015

I had the best experience i could have buying a used vehicle, thanks to Kasey Spence and the reineke team for the great experience and the amazing vehicle!!

James Wise

Jan 14, 2015

Even though there was a lot of people having their cars work the service staff had my car in & done within an hour. Tuesday is always your busiest day & when I first stop to have an oil change I was told it would be over 2 hours but since I was from Hardin county they took care of me. You have a wonderful service department.

John Brant

Jan 14, 2015

I was comparing an F150 to a Ram 1500 at Findlay Chrysler. The Ram was a better deal financially, however, the F150 along with the friendliness of your staff is what closed the deal for me. Kudos to Mellissa and Ryan Crawford for their help.

Arin Mullins

Jan 13, 2015

We worked with Kasey Spence. Kasey was very professional, respectful and courteous. We told him what type of vehicle we were looking for and the $ amount we were looking to spend. Kasey would call us and keep us updated as to what he was seeing on the market. No pressure sales tactics. Very upfront and personable. We will definitely check back with Kasey when we are in the market for another vehicle. Will recommend him to others looking to purchase a vehicle. I have purchased vehicles from Reineke dealerships in the past and will continue to do so. Very outstanding service.

Joshua Fulk

Jan 12, 2015

I purchased a 2014 Ford Edge. I had excellent service, and everyone at the dealership was very helpful and courteous. My salesman, Kasey Spence, did a great job finding the exact vehicle I was looking for in a very short amount of time. This is the second automobile I have purchased here, and would not hesitate to come back for another one in the future.

Clifford Browne

Jan 9, 2015

Salesman Brian Hall discovered something not right with windshield wiper motor , made way to much noise and we scheduled it to be replaced and it works great. Thank you Brian Hall

Mark Wischmeyer

Jan 9, 2015

Need more insight of vehicle operating system. Could not get an answer about a certian function. STILL WAITING ON AN ANSWER

Roy Jasper

Jan 9, 2015

The service department was able to quickly get my vehicle in for inspection while I waited for the diagnosis. The Reinke team resolved the audio issues with my new 2014 F-150 and had me on my way within an hour. They have a great customer waiting area with wi-fi permitting a working environment.

Robert Johnston

Jan 8, 2015

The staff was very knowledgable about the vehicles, friendly, kind, caring, and gave us a great deal! We are so happy with our purchase! Looking forward to buying a hot mustang gt350 from these guys in another year or two!

Salena Maazaoui

Jan 8, 2015

Quick Lane has always had great service professionals especially the 2 female employees. The day Sat) I arrived for an oil change/rotate tires on my 2014 Focus, they were extremely busy and I was greeted by a gentleman w/the news that there may be a 3 hr. wait until the female employee corrected him by saying the wait time was now down to 1.5 hrs. I expressed my agreement to wait since I had just returned from a more than 1500 mile-trip and would be returning to work on Monday, so I needed to complete the service then. They were extremely apologetic for this delay and vowed to do their best. I spent the time in the lounge w/access to popcorn, cookies, & TV, but unfortunately there was no reading material available like magazines. I found that odd, since in the past, there have always been magazines to read. I took advantage of accumulated points in order to get a discount on my service. The female very thoroughly explained the service invoice to me & what all had been done which I appreciated. She also reiterated her dismay at the lengthy delay in service.

Dale Selhorst

Jan 7, 2015

I had three issues with my new Explorer, all of which should be covered under warranty. Parts were ordered for two of the issues a couple weeks ago; the third issue showed up after that but before the parts came in. When I scheduled the appointment for the first two issues, I added the request for the third. It was all handled well; all three issues were fixed the first time, and were completed when promised. I did have to check a little after 5:00 PM (Service closes at 6:00) to see if the car was actually finished; the service department seemed pretty busy and had not yet called me to tell me the car was finished. And all was covered by warranty, no questions asked. Great!Separately, a couple days ago I ordered a set of floor mats for my Fusion, with the Fusion logo on them. It was a bit of a challenge picking the correct ones because of information online and in the parts catalog was not real clear. However, they arrived yesterday just like the parts person said they would, and they are exactly what I wanted. Good job!

Thomas Brumley

Jan 7, 2015

The sales force, mostly Roger and Jim, were very helpful and gracious when we were researching our Lincoln. We test drove a hybrid in the Spring. After much thought, we made a decision to stay w/gas power. Roger was very helpful with all of our questions. We returned to test drive the car we bought and after many questions and conversations w/Jim and Roger we struck a deal. We purchased a 2015 Lincoln MKZ all wheel drive w/a 2.0L EcoBoost engine. Service has always been excellent.

Alysha Greulich

Jan 6, 2015

Anthony was so helpful and made leasing my first car a breeze!

Carol Metzger

Jan 6, 2015

I purchased a 2015 Ford Fusion. I was very pleased with the service. Anthony Whitted and Jake Shuld were very helpful. They did a great job finding rebates for me so that I was able to afford my car payment. The car is great!!

James Rader

Jan 6, 2015

Dean Cox helped me out so much in this purchase. He spent many hours helping us find the right car for the right amount of money and with the right amount of miles. He worked with us on price and was willing to go above and beyond what a regular salesman would do. When the car we wanted to purchase was sold to somebody else, Dean came up with another car that was close to what we wanted. When Dean called and told us about the 2015 Fusion that was going to be relatively the same price as the 2014, we knew that we were getting a great deal. Not only Dean, but the whole Reineke family was very helpful with our purchase.

Jamie Stephenson

Jan 6, 2015

I took my 2013 Taurus in for its regular service.People are very friendly and helpful.i dropped it off and got a ride home and picked it up when I was told it would be ready.I always take my car here for service and will continue to do so.Thanks

Jennifer Hooper

Jan 6, 2015

Mark Dillion did an excellent job at finding me exactly what SUV I wanted very quickly. Brain Searles was very instrumental in helping me get the financing that I needed and was very professional...I would give these two gentleman and the dealership an A++

Melissa Beatty

Jan 6, 2015

On New Years Eve, I came in to speak with Mike Packey about a Transit Connect for our business. During our conversation he picked up on the fact that perhaps we needed to look at a couple of options. He explained leasing verses purchasing and showed us many options. He was very patient and answered all of our questions. The Credit and Finance department were so respectful and courteous of our time. Loved the experience, Mike Packey truly goes above and beyond for his customers. I am very Pleased!

Sara Heater

Jan 6, 2015

I bought my 2013 Mustang for a great price. The staff was exceptional. Our salesman Jim Price was friendly and treated us like family. I have bragged on my Reineke Ford's car purchase experience with all my friends and family.

Suzanne Frankenburg

Jan 6, 2015

I bought a 2013 Ford Focus for my son who began an internship in Columbus today driving his "new" car to work. This was my son's first experience with the process of buying a car. By visiting several dealerships, he got a taste for the significant differences between dealerships and other purchase options such as Craig's list or on-line services or used car lots. I have bought several cars in my life, and I have to say, Mike Wagner and the Reineke experience was the best car buying experience I've had, and I would return. Mike became our "car counselor" rather than a car salesman. I told him what we were looking for, what I wanted to end up paying, what was important to us, and that I wanted to structure the sale to allow my son to establish a positive credit score. He met and exceeded our expectations and handled every step of the process efficiently and with the information that we needed. Kudos to Mike and to the management philosophy of making car buying -- which can be a rather stressful experience -- into a calm, structured and successful afternoon. If I could offer any constructive advice, it would be to show us several cars and discuss the pros and cons of each instead of zeroing in on the perfect car right away. When it came to signing the papers, that was our only hesitation, that we were shown the perfect car from the start. (How's that for criticism?) My son learned a lot from both the good and the sub-standard car shopping experiences that we had in the few days we shopped, and I think you have set the bar for car purchases that Ian will make in his future. I hope that the follow up -- the car's actual performance and reliability, and future service -- will be as rewarding as the initial purchase experience. Thank you Michael Wagner and Reineke.

Don Dix

Jan 5, 2015

Great job. Thanks for working me in for the repair.

Harold Riley

Jan 5, 2015

Computer module was coming on indicating an oil change required; stopped in and they were able to get me in immediately. Waited approximately 1 hour. Also, when I entered the car to leave the business after said oil change I notice the module was not reset. Advised them and it immediately was reset thereby allowing me to leave satisfied.

Keith Losey

Jan 5, 2015

2nd car in a year that I have purchased from Melissa and my next one will be from her as well. Great experience both times.

Ralph Bresler

Jan 4, 2015

Ford 150Sales person was helpful, friendly, and attentive to our needsThe service was very good

MS

Jan 2, 2015

Vehicle serviced, MKZ. The gentleman at Reineke always take care of any problems or issues we have. Service was more than superb, and found the root of the problem immediately.

MWB

Jan 2, 2015

Working with Joe Cajka was unbelievably good. He figured out exactly what car we needed, and how to get it into our budget. He worked out all of the logistics to fit with our schedule.

Joe Sopher

Jan 1, 2015

2012 explorer oil change was complete and fast. Stephanie is always upbeat and personable.

William Brecheisen

Jan 1, 2015

Great service. Everything completed as promised. Thanks.

Brett

Dec 31, 2014

I came in for "The Works" and everything went very well!

Charles Kaufman

Dec 31, 2014

Went in for oil change the gal in service, Jennifer, was very friendly and helpful

John Fisher

Dec 31, 2014

I could tell this was not the first car that was ever sold here. Everybody seemed to know their job well,as everything sailed along really smooth. There was no high pressure in the Salesman,because if there was, the chair that I was sitting in would have never warmed up.We were happy with the deal, although We think We could have done somewhat better.

John Roettger

Dec 31, 2014

The lady who waited on me was very knowledgeable about what I wanted and how quickly the service could be done. I had wanted a quick service and she accommodated my request. The service included an oil change, tire rotation, and wiper blade replacement. I really appreciate the quick lube line at Reineke.

Charles Wilson

Dec 29, 2014

Stephanie at quick lube was very helpful I would prefer a car wash automatically I didn't realize I had to request one when I get service.

James Hamilton

Dec 29, 2014

The staff at Reineke Ford always treat us very well when we bring our vehicles in for service. The service dept. has always been top notch! Bob is wonderful in the slide through garage, always very professional and friendly.... and Stephanie is very knowledgable and helpful everytime we come. In the past, we also enjoyed Pam Wade when she was on board...missing her too! Thank you for a great experience everytime we need service.

Lisa Burns

Dec 29, 2014

Very friendly and helpful! I purchased my car at Wagner in Carey Ohio and their service is awful. Kuddos to Reineke! Your driver is very nice and the ladies checking the vehicles in are quick, efficient and happy to help!

New Ford Owner

Dec 29, 2014

I was working directly with Ed Schetter who was excellent in meeting my vehicle needs. He was professional and courteous and above all for me, listened to what I wanted. I purchased a 2015 Ford Escape.

Ronald Meyer

Dec 29, 2014

Nice place to visit. Had a top-notch tech that worked on vehicle. Great place for good service.

Theresa Allen

Dec 29, 2014

As usual, your staff in the quick lane is always professional and courteous! They should receive a raise/bonus accordingly. I brought my car back later when temperatures warmed up and got my free wash. I always appreciate the fresh hot coffee, clean waiting area and restrooms!

Daniel Schertzer

Dec 28, 2014

very courteous staff, very helpful with any questions we had. we would recommend them to friends and family. we purchased a 2015 ford escape and we really love it. still learning all the bells and whistles, but are enjoying the learning experience.

BAM

Dec 27, 2014

Very easy purchase. Everyone was very polite and helpful!

Danny Haynes

Dec 26, 2014

2014 f150 the service was great and staff was great

Rave Wiler

Dec 26, 2014

Good experience.Im still questioning if I came out with a good deal on a lease seeing what u put down..

William Ballard

Dec 26, 2014

The only problem that I had with my service is the long wait it took a half an hour longer than I was told it would

James Thompson

Dec 25, 2014

The staff can not be helpful enough. They are pleasant, polite, and do their jobs completely to my satisfaction each and every time when I have my 2013 C-Max service. If I have any questions and/or concerns they are answered. This also pertains to other vehicles we have had serviced there. We would not keep purchasing vehicles at this dealership if we were not happy with any of the services.

Angelaste Steinhour

Dec 24, 2014

I got a 2015 explorer the car is awsome an the service was also awsome the staff very nice an couldn't been any more helpful I definitely will be back!

Heather Joseph

Dec 24, 2014

Jen always very friendly always does a nice job fast and very efficient

Jeffrey Seele

Dec 24, 2014

I took my 2012 Ford Focus into the service department to get my clutch fixed. They staff was very helpful and got me in and out quickly. The waiting area is very nice as well. My car is running great again so job well done.

Peggy Brockschmidt

Dec 24, 2014

I came in to buy a fusion but the Taurus won me I go out to the garage and I'm so happy with the car the sales man was very helpful and nice we went to a couple dealers near us and seriously they came out looking like "bums" we bought our escape from u guys 14 years ago and was very happy and we still have it and we r very happy with our choice. Was planning to go shopping in it but it's raining today so I wont b taking it out what a bummer thank u so much for everything. Our experience was "top notch"

Steven Walburn

Dec 24, 2014

The service and staff were excellent as always. THANKS to all. Steve Walburn

Brad Atzinger

Dec 23, 2014

I bought a 2014 Ford Focus SE from Mike Wagner and the crew at Reineke Ford Findlay. The entire staff was very friendly, knowledgeable, helpful, and friendly.

Kenneth

Dec 23, 2014

Everyone was very friendly! And very helpful! Thanks Andy and Brian for a great experience.

George Fleming

Dec 20, 2014

Overall the service wss great!! The service center was very clear with what they did and Any problem they found

Joyce Lamb

Dec 20, 2014

Staff was very helpful. Steff was wonderful even when she wasn't my sales person. Answers anything I want to know!. She is the reason I keep coming back to Quick Lane!!

Diana Dranchak

Dec 19, 2014

The staff was very helpful. I was well taken care of.

Joe Sudlow

Dec 19, 2014

Stephanie always greats you with a smile and confidence. Very helpful to work with.

Jon Rau

Dec 19, 2014

Service was great,Very thorough. The mechanic came out and spoke with me along with the service advisor about some work that would need done down the road

Julie Blatnik

Dec 19, 2014

Very easy to work with. Wanted two vehicles, with specific options and color. Found both vehicles within a day or two.

Lois Powell

Dec 19, 2014

I needed a new battery. It was the end of the day. Yet my visit was very pleasant.

Matthew Dodok

Dec 19, 2014

You made my experience at your dealership a pleasure. Whatever you're paying Stephanie at the Quick Lane you need to double it and put her in charge of 3 individuals for training purposes. That individual has potential written all over her.

Paul Williams

Dec 19, 2014

She was very curties and took care of everthing that needed to be done

Raymond Beck

Dec 19, 2014

everything went well Enjoyed the popcorn and coffee

Richard Zunkiewicz

Dec 19, 2014

Everyone was very kind, and the service was good, but the wait was very long just for an oil change.

Roger Hoffman

Dec 19, 2014

Wife took the car over for an O/F/L and tire rotation and walked out of there with over $300. worth of work. Now I will say the 05 Escape was in outstanding condition with only like 14,000 or less and previous owner was my mother in law BUT I had it service for her so I somewhat question the amount of things that it needed at that particular time. Now for my 2014 Explorer no one told us and it wasn't in our manual that the Sync system could go out at any time and it happened to me on a vacation. When it did we looked in the book for instructions and nothing anywhere so I was quite upset. Later in the evening we stopped and ate and when we started the car back up everything went to normal... It would have been nice if Ford would let it's buyers know that this can happen to them so they won't have a cow thinking their entire system is complete out. I would hope somewhere along the sales pitch that buyers paying that kind of money for a vehicle would be informed.

Tad Cleveland

Dec 19, 2014

We purchased a Lincoln MXC from Brian Hall. He is on outstanding salesman who really goes above and beyond for his customers! We send all our family and friends to Reineke!

Derek Hunter

Dec 18, 2014

I called the Findlay lot from Lima about an Expedition EL that was on the Tiffin lot telling them I was headed to Findlay that day for dinner and was extremely interested. In just a few hours I got a call back letting me know that the suv was now onsite getting cleaned up for me to look over once I got to town!That's how Reineke gets YOU to roll and that's why I'll come back and recommend them to everyone!Thanks for a great deal on a great vehicle!!!

Linda Kazmaier

Dec 18, 2014

The service was good and the staff were friendly and helpful. I was well satisfied.

Ronnie Minard

Dec 18, 2014

Was great, staff was great as always!!!!!!!!!!!!!!!!!!!!!!

Felipe Martinez

Dec 17, 2014

Our experience was very satisfying. We purchased a 2004 Ford F-150. Staff was very friendly. Very good service

Kristin Briggs

Dec 17, 2014

Very satisfied with 2015 Ford Fusion. Chris Newland is great to work with. Attentive and down to earth. I appreciate not feeling pressured. Joe the sales manager was also very helpful.

Maureen Deckard

Dec 17, 2014

mkz-Mr. Biddle was very knowlegeable and professional and personable, and fair

Cheryl Denny

Dec 16, 2014

Jim Price and Joe Cajka should be commended for the excellent customer service they provide. They go above and beyond at the beginning, during and after the sale. Prior to coming to Reineke, we visited two other Ford Dealerships in Toledo, Ohio. We had the opportunity to experience the customer service provided by others. By no means, did any other dealer go the extent to make a customer feel welcomed, satisfied, and pleased with the purchase. Customer service is very important to us. It makes the difference of what we buy and from whom. Ford Reineke in Findlay staff were respectful, courteous, hard working, and willing to go the extra mile for the customer. It is so unusual to receive the service we received. We cannot say enough about how we were treated! It was a pleasure doing business with these gentleman. We will definitely return and will recommend the dealership to others every chance we can.

David Grothouse

Dec 15, 2014

I have always appreciated the service I received at Reineke, However this last visit was interesting. The quick change associate came to me and said my cabin filter needed changed per the service technician, which I agreed to have done. Soon after that exchange my car was ready and at that time I was told my car did not have a cabin filter and the associate was very apologetic about the mistake. Why would I be told that without first checking the last time the filter was changed or physically checking the filter to be sure it was dirty? As it turns out there was no filter, so now I will be hesitant to agree to any filter changes without first "seeing" the needed serviceable item. I really hesitate to think Reineke wanted to get an extra $50 from me but it sure looks suspicious. The trust has been stained, so as President Regan always said "Trust but Verify". David

Diana Roberts

Dec 14, 2014

I went in for an oil change. The service was super! All the employees we very kind and friendly! Mrs. Jarvis was excellent with customers before with and after me! ;) thank you for speedy work and many smiles! Sincerely, Diana Roberts.

Jane Shaw

Dec 14, 2014

Always know me & my vehicle (Stephanie). She even recognizes my Dad when he brings my Mariner in for oil change. Very trustworthy! Also a perk for all- popcorn & fresh cookies!

Brian Stofko

Dec 12, 2014

Melissa was GREAT to work with and was VERY professional. She also took time and went over the vehicle with me and explained everything. Good job!

Judy Roush

Dec 12, 2014

We purchased a 2014 certified Ford Fusion from Kasey Spence. He was extremely helpful and followed up in a couple of days to check and see if we were satisfied and if we had any questions. We would definitely recommend him to anyone. No high pressure just great service.

Michelle Hendricks Mcclure

Dec 12, 2014

We purchased a certified ford flex and feel we had the best experience possible buying a car! Our salesman,Casey Spence was very knowledgable and we feel he did everything possible to give us the best experience possible and the best deal. I will definitely recommend him to anyone who is looking to buy a vehicle.

michellehmcclure

Dec 7, 2014

We have had some really poor all around experiences buying vehicles in the past, so are very apprehensive when entering a dealership. This has to be one of THE BEST experiences we have had with a dealership. The difference was the salesperson Kasey Spence! We did not feel pressured, he let us have the time we needed to make the decisions we needed to make. He seemed very genuine and we feel we made a good deal on the vehicle that we purchased. I would recommend Kasey to anyone in search of a vehicle.

tschimm2

Nov 20, 2014

I just bought my first new vehicle today and could not be happier with my experience. The salesman I dealt with was Kasey Spence and he did a great job tracking down the exact truck that I wanted. He handled everything very well and got me a great deal. I will definitely be coming back for future vehicles.

jparkerplatt

Oct 29, 2014

We stopped in on a Saturday just looking around. Kasey Spence came out to greet us and was very relaxed and professional. He wasn't pushy or in a rush. At other dealerships, salesmen can be aggressive know-it-alls. Not in this case. He asked us what we were interested in and we picked out two vehicles to test drive. When it was all said and done, we ended up buying both! Our experience couldn't have been any better and the follow-up service after the fact has been second to none. Thank you to Kasey and the Reineke Ford Findlay team!

reallynow!

Oct 25, 2014

We enjoyed our car shopping experience with our special needs son. Salesman, Kasey Spence, made our son feel comfortable and we were easily guided to an appropriate match for our requirements. Our on way in to write up the truck sale my husband discovered a Must-Have Mustang! After lunch and many laughs with the staff and owner, one happy family left with two awesome vehicles! This was our first time to purchase at Reineke. We were impressed with the friendly, knowledgeable staff and the fair pricing. We look forward to future interactions with this dealership.

robertjerry.wieman

Oct 21, 2014

Our Son recommended Reineke Family Ford when we were in need of a new vehicle. We were met on the lot by Kasey Spence. Kasey was very courteous, knowledgeable, and professional. We looked at Escapes and found one on line at their Lima Dealership which Kasey had delivered to Findlay. Our total experience with Kasey as well as the Dealership was excellent. We would highly recommend them. They truly are a customer focused Dealership. No pressure at all. They more than met our expectations.

Ricardo Urista

Oct 6, 2014

I purchased a used heavy duty dually truck there in September for a great deal and the service was quick and friendly, they gave me a truck that was a very good deal, so i did not even have to haggle on the price, so I will continue to go there if I need service or my next new car.

stevekinn

Sep 14, 2014

We recently purchased our 3rd vehicle from Reineke Ford in Findlay Oh. We have always been treated very well by everyone that works there. Our normal sales representative was on vacation when we came in this last time, so we got to meet Kasey Spence. Kasey treated us very well. He was very professional and was very attentive to our needs through the entire visit.

gbarland

Sep 19, 2013

The dealership personnel was super friendly, they treated me like family! I'll buy my next vehicle from them, the experience was that amazing. Have told everyone at work and my family to consider their next vehicle purchase from them!!

smitty1117

Aug 31, 2012

We purchased a vehicle (2012 Expedition $38000.00) and the full warranty, we started having problems and their service department will not fix them. Not sure why they take peoples money for warranties and not grant the warranty. I will never buy from these people again. They got some kind of grease on our leather seats for brake pads and said they were not responsible for getting it off that we had to pay some business down the street $200 plus dollars to have it cleaned. The running board only works when it wants to and they said we had to pay full price to have that fixed after the $50 deposit we already paid to get that news.

bigtrucks

Sep 29, 2010

They sold my fiance` a used F350 4x4 Super Duty with the 6.0. They had previously worked on the engine prior to selling it to him. Less than 1 year later and less than 20000 miles later the engine needs to be tore down and overhauled. The dealership will not do anything other than cut labor cost. How is that going to help when the cost just to tear into it is $10000 dollars. Ford warranty refuses to help because they have already talked with the dealership. All we asked is that they cover 70% or 80% of the cost and they refuse. So we have taken action with the Better Business Bureau and our next step is a lawyer. They don't back what they sell, nor are they willing to work with helping there customers. SAD!?