Richard's Motorcars reviews

2004 Acura

Jul 30, 2014

Over a year and a half ago I purchased what was probably the least expensive car on the lot. Nick was fair and very good to deal with. Not your typical dealership experience. They made all repairs as agreed. Car has been great. I was looking for an Acura TSX. I found this car on the web. Car had over 100k when I purchased it and has been great. Thanks.

mkeefe

Apr 24, 2014

I was in the market for CPO BMW and it was slim pickings, in fact many were 500+ miles away. However I stumbled on Richards Motorcars via Cars.com, realized they had the EXACT car/model/features/age I was after. I dropped a quick note and within a few hours got an initial response from Nick. I felt no pressure in the communications and he answered all of my initial questions. I decided to take the ride out to the dealer (about an hour away), saw the car in person, looked it over and spoke with Nick in person. I was still looking around so I decided to think it over. A few hours later I called to leave a deposit, got the initial paperwork signed and began the process.. which normally is a rough time.However... after all the legal stuff, paperwork, plates and dealer preparation I picked the car up without fuss, no dealer-add-ons, they even let me finalize the deal with the finance department via phone, so really there is NO pressure to buy.I have to say, in all it was a great experience, the price was right, Nick was great to work with.. and if i'm in the market again i'll give the boys over at Richards Motorcars a call!Side note: When I went to pick up the car I met the dealership owner, great guy.. also very knowledgable and professional.

TKRACZ

Mar 21, 2014

Fantastic inventory, easy going/comfortable sales process, great service, reasonable price, and always willing to reach out and make sure you are still satisfied after the deal is done.

spj1260

Mar 18, 2014

I have brought many vehicles in my life time, but I must say Richards Motorcars is by far my best dealer experience. Joe Maribito should work a part time job, teaching other dealers how to properly sells automobiles. Joe was honest, personable and just an exceptional sales person.I would highly recommend this dealership to anyone who is looking for a used luxury car. All of the vehicles are in preistine condition and priced right.Thanks Joe!

pak

Mar 17, 2014

While i didnt buy a car from Richard's, the sales staff was very helpful in advising me on the process of buying a used BMW. They didnt have the one i wanted but offered to answer questions during my search. If they had the right car, i would have bought from them. They seemed very honest and very knowledgeable

Satisfied Customer

Mar 7, 2014

I am updating my previous review of Richard's Motorcars - I can now give an excellent review of the dealership. Joe the manager has gone above and beyond to rectify the repair issue with the Mercedes that I purchased. Thank you so much for making this a positive experience again!

Dissatisfied Customer

Feb 20, 2014

I purchased a 2011 Mercedes from Richard's Motorcars in November 2013. During the initial buying process, they agreed to get a second smartkey made for the vehicle. It took a full month, and a lot of phone calls to finally receive the second key. Also, when we did the inspection of the vehicle, there was a gash in one of the tires that we wanted replaced, which they again agreed too. When we picked up the car, they assured us that they changed out the tire, but come to find out, they just took off that tire, turned it around and put it back on! I will not be purchasing another vehicle from them!

Eugene

Feb 10, 2014

I have 2001 Mercedes Benz ML55 AMG. I arrived to this dealership to take a look on 2011 Mercedes Benz GL450. Internet sales manager was showing to me this Mercedes. I liked the car and actually almost decided to go into the process of buying but was stopped by Internet sales manager because my car is too old and has already 108000 miles. He said is better to sell my car on www.cars.com and then come back to the dealership and buy. He is very honest person. I like what he did. I used to sell cars myself and I know usually they like to push customers to buy. This dealership has very competitive prices and I think this is why they don't push you to buy. I recommend this dealership. Very low competitive prices. Huge selection.

Dick. N

Sep 24, 2013

I have never experienced a better buying situation than here at Richard's. The process was smooth and low pressure. Negotiations were done face to face and within minutes a deal was made that was of benefit for both sides. I was happy with my trade in value and was happy with the sales price of my 2010 BMW 528. Overall this is a well run operation and when Richard stood behind the vehicle after my purchase to fix a paint issue - it was done extremely well. Kudos to all who work here and I will be back for my next car. Dick N. Falmouth MA

dbrown086

Sep 21, 2013

I had a pleasant experience dealing with Richard's and in particular Nick, the internet sales manager. I also coordinated my financing through RM and was very surprised that they could secure me a rate that was actually better than my own credit union whom I've financed with in the past. Overall, the entire buying experience was pretty painless. I was in the market for a 2010-2011 BMW 328i xdrive sedan and they had plenty to choose from. I think I went back three times before pulling the trigger on a silver 2011 with 21k miles in excellent condition and Nick was always very knowledgeable and attentive allowing me several test drives in this vehicle as well as other models. My only issue came after purchase when I scheduled my first no-cost maintenance appointment at BMW. They informed me the vehicle had an open recall (not a safety issue). Still, this was the first I had heard of it. BMW also informed me of the expiration date of the maintenance program which was six months LESS than what Nick had quoted me. I have to say that I do feel slightly short-changed to that end because having the maintenance program for 12 months as opposed to 18 months might have been a deciding factor in choosing this vehicle. I most likely would have still purchased from RM but I may have gone with a different vehicle as I tend to place a high value the maintenance program. These are the reasons preventing me from rating RM as "great" across the board. However, to give credit where credit is due, I would certainly purchase another vehicle from Nick and RM as the condition of their inventory and pricing are THAT good.

cmaema2013

Sep 1, 2013

Richards Motorcars (in particular Joe) went above and beyond all of my expectations! I will make an attempt to purchase from them again in the future...even though I live in Atlanta. They are worth the 3 hour flight, or the 1100 mile drive. The service after the sale amazed me. I have been in the auto industry...so I know the "tricks." They pulled no "tricks" and played no games. Everything Joe said he would do...he did. There was an issue with the tires...to make a long story short, Joe shipped me new tires!...WOW. The fact that I live over 1100 miles away, and Joe still provided me with outstanding service (as if I were a local repeat customer) definitively displays his honesty and integrity. I can't say enough about my experience with Joe and Richards Motorcars. If you are a potential customer reading this review...call Joe if you want a straight forward, honest salesperson. Joe shatters all of the "used car salesman" stereotypes...go see for yourself. Thank you to Joe and Richards Motorcars.

capecod01

Jul 28, 2013

I have never experienced a better buying situation than here at Richard's. The process was smooth and low pressure. Negotiations were done face to face and within minutes a deal was made that was of benefit for both sides. I was happy with my trade in value and was happy with the sales price of my 2010 BMW 528. Overall this is a well run operation and when Richard stood behind the vehicle after my purchase to fix a paint issue - it was done extremely well. Kudos to all who work here and I will be back for my next car.Dick Nugent Falmouth MA

SaugusBuyer

Jun 11, 2013

My car purchasing experience at Richards' Motorcars was the BEST I have ever had. This was due to the exceptional professionalism of Joe Maribito, the sales rep who handled our purchase. Joe was respectful, patient and knowledgeable. He walked us through the features and function of the vehicle equipment like it was his car. The finance of the vehicle was a very simple process. Joe took us through the process and in no time we were approved. The most important aspect of the purchase, Joe said A, B, and C would be taken care of when we picked up the vehicle and all outstanding issues were, in deed, handled upon our arrival for pick up. I would highly recommend Richards' Motorcars for your next vehicle purchase. Ask for Joe :)

83779

May 28, 2013

After searching online for the exact car I wanted, a 2010 Ford Explorer Eddie Bauer, I found two dealerships with the car on the lot. Richards Motor sales in Malden offered the best online price so I visited that site first. I had spoken with the sales rep, Nick Plasteras, who greeted me when I walked in their very impressive showroom. Nick and I went for a test drive and the car was exactlyf what I wanted. He, however, did not try to force the sale, but was very receptive to my thinking it over for a day or two while he also researched the best trade in deal he could make for my car. After two days, Nick was able to offer more for my trade and we closed the deal. The Finance Manager at Richards was able to find a loan for me at exactly the rate I asked for...quite an extraordinary rate for a three year old car.There is no game playing at Richards. They have an extraordinary selection of luxury cars, priced well, and deliver their product clean, detailed and on time. Nick was a class-act. He does not use a hard sell approach, but rather a very helpful one. He returns calls, gets information the buyer needs and respects the integrity of the deal. I hope he is still there the next time I need to replace a car!

Kevin P.

Apr 28, 2013

A Boutique type of dealership, small staff around 3-4 sales people. Nice presentation of there inventory that appeared to be very clean. I received lots of personal attention which gave me a good vibe walking into this place , I guess it was one of the biggest reasons why I bought.

jlalib

Mar 21, 2013

I purchased a used 2009 MB from Richards Motors. It was a unique and pleasurable experience compared to dealing with other dealerships, both used and new. First, I was allowed to test drive several different cars by myself and spend time in the cars. Negotiating and delivery were a breeze. Most importantly, RM followed up on repairing a couple of minor issues on the car that I became aware of following or at the time of delivery which includeded ordering parts from MB and repairing the car. In short, very impressed.

jcaturano

Mar 20, 2013

I went to Richards' Motorcars because they had a wide variety of luxury cars for me to test drive. I wasn't committed to buying from them when I arrived at the showroom. I had done my research and the prices for the used cars I was targetting was considerably less than other dealers/locations. After test driving the Mercedes ML350 I was convinced this was the car for me. We worked with the team at Richards' and were able to come up with a deal. I'm very happy and enjoy driving my new vehicle a great deal. The only item they did not get a 5 on from my perspective was price and this was related to my trade-in price. I obviously wanted more for my trade and was under the impression they would not be able to sell my Toyota truck without going through another dealer. When it was put on their web site and sold within a week at a much higher price I was a little annoyed. I don't necessarily blame them for negotiating better than I did though. I'll just use this knowledge next time I negotiate with them. I'm convinced I'll be back to purchase other vehicles from Richards' Motorcars in the future and I have already referred friends and family to them for their future purchases.

Ronald Tremblay

Feb 25, 2013

Purchased a 2011 BMW 550 from this dealership in Sept.2012, found the vehicle on cars.com , sent an email to inquire about the vehicle and I was quickly responded to by Frank Bonnano. I explained to Frank that I live in Flagstaff AZ and I have been looking for this particular model BMW but I was in experienced in purchasing a vehicle without actually viewing the vehicle in person. He assured me that Richards Motorcars was very familiar in dealing with circumstances like mine and offered to bring the BMW to the local BMW dealership for a pre-sale inspection for my own reassurance. Frank Facilitated the transport to the local BMW store and I shortly thereafter received a phone call from the BMW rep. assuring me the quality of the 550 which gave me tremendous peace of mind! Frank then arranged shipping for me and I received my vehicle approx. 10 days after I started the process. Very Impressed with the whole process that I recently purchased another vehicle from Richards for my wife (2010 audi A6) and this time I had the complete confidence in Frank and Richards that I passed on having an independent inspection after a thorough description by Frank on the vehicles condition and once again I was very pleased when our Audi arrived as stated! Very impressed with these transactions and wanted to share my findings about Richards in this review! Thank you Frank!

Consumer

Nov 26, 2012

Recently went looking for a car with some incorrect information. Joe very nicely corrected my misconceptions about the car and made some recommendations of other cars. Unfortunately the dealership didn't have my second choice, but Joe was very informative and did not try to rush me or sell me a car that would not have worked for me. Had they had the car, I would have definitely bought it here. Thanks for having salespeople that are not difficult to work with or make you feel uncomfortable.

BruinsCupChamps

Nov 19, 2012

Highly, highly recommended. I have now purchased three (3) vehicles from Richard's. They have gone the extra mile each and every time for us. They let us try out different vehicles and explained the advantages of owning each. They gave us several financing options. They return phone calls and emails. More than fair trade in allowance. They make the used car buying experience a pleasure. If you are in the market for a great high-end used car, look no further.

Impressed

Aug 1, 2012

I came to Richard's based on finding the exact color combination I was looking for online. I had been at a few other dealers before arriving at Richard's and I will say I was a little skeptical. I had dealt with "name brand" used dealers and didn't recognize Richard's as a well known and reputable dealer. Truth is, they weren't well known to me, but they were certainly reputable. My first interaction was With Nick. I found him to be approachable, informative and easy to work with. The car I was looking at was in use by the GM (Frank) when I came in to see it. Despite being in use, they made the car available for a quick viewing. I was pleased with the car from a configuration and pricing standpoint and wanted to see it detailed. They had it ready the next day and we started working on a deal. While I gave them a 4 on pricing, my deal was fair and reasonable, I'm not going to give anyone a 5 in this category. I was going to trade two vehicles and walk away with nothing out of pocket. In the end, I changed my mind and traded only one vehicle and paid the difference. I was treated fairly and professionally by all. I enjoyed working with Frank, Joe and Nick and I plan to use them for my service in the future. I would recommend them again for any of my friends or family and when I make my next purchase, I will be certain to give them a visit. Their low pressure sales approach let's their impressive inventory speak for itself and do the selling. Overall, a great experience and a nice change from the high pressure sales of the larger dealerships in the area.

Cindy

Jul 29, 2012

I was looking to purchase a used car for a while, but had trouble finding the car I wanted at a reasonable price. I heard of Richards online and decided to take a drive there (I live over an hour away) to see a Mercedes suv they were selling. As soon as I walked in I met Nick. Nick is such a nice guy and was the best to work with! He gave me the keys and I checked out the car. There were a few minor imperfections (it's a used car I know) but nick gave me his word everything I pointed out would be fixed! I ended up purchasing the car (with zero pressure) and when I picked it up it looked brand new!!! Everyone there is very friendly and they are nice, honest people who made buying a car very easy! In fact, we were so impressed with them that when I went to pick up my car, my husband bought a car there too! They were equally amazing to him! We love our new cars!!! Thank you!!!

Michael P.

Jul 25, 2012

I recently purchased a 2007 BMW 650i Coupe from Richards Motorcars. I checked out their website and found the vehicle I was interested in. I was contacted immediately by "Nick" who was fantastic to deal with, he answered all my questions and was well versed on the BMW. I was hesitant at first as I never had a good experience with used car dealerships, but Nick was a "no pressure" sales person. I went to the dealership a few days later and checked out the BMW in person and was greeted by Nick who told me to take my time and check out the car and to take it for a test drive. I never felt pressured at anytime to "buy" the vehicle. I left the dealership to think it over and a few days later I contacted Nick and traded in my Corvette for the BMW, the dealership gave me exactly what I wanted for a trade in value. I could not have been more pleased, they got me a great rate from the bank with the terms I was looking for, the paperwork was well prepared by "Frank" who was also a pleasure to deal with. I have not been disappointed, the vehicle was everything they said it was and a few minor problems were taken care of right away. I was even met by Richard Sr. the owner who was very personable. I was never treated so well by any dealership and have told my friends about Richards Motorcars. I plan on purchasing a second BMW for my son within a few months and look forward to another pleasant experience.

Jeff M.

Jul 25, 2012

I must first state that I don enjoy purchasing vehicles. I have walked out of 3 places during a sale and never had a great experience in my lifetime (more than a dozen cars). My background is mechanical engineering and I a particular person with specific requirements. With that being said, dealing with Richards has been the best and most enjoyable experience in buying a car by a landslide. It started right from the beginning with their inventory. They have a very good selection of quality automobiles. I am located around 1 hours away from them, so a detailed observation of the automobile before I travel is essential. Franks evaluation of the Audi and BMW over the phone with me was spot on. When I arrived to review the vehicles, he had covered every detail very well and there were no surprises. Joe then handled the finances and was very pleasant to deal with. Shortly after I had a chance to talk to Richard and discuss his business model. I have complete confidence in this business and them standing by the cars they sell. I owe it to Richards in restoring the pleasure of buying a vehicle again for me. The car itself, quality, and the experience. They made it fun again. Thank you. I would absolutely recommend Richards to my friends, family, and other. Il be back for more cars.

mp1011

Jul 23, 2012

I recently purchased a 2007 BMW 650i Coupe from Richards Motorcars. I checked out their website and found the vehicle I was interested in. I was contacted immediately by "Nick" who was fantastic to deal with, he answered all my questions and was well versed on the BMW. I was hesitant at first as I never had a good experience with used car dealerships, but Nick was a "no pressure" sales person. I went to the dealership a few days later and checked out the BMW in person and was greeted by Nick who told me to take my time and check out the car and to take it for a test drive. I never felt pressured at anytime to "buy" the vehicle. I left the dealership to think it over and a few days later I contacted Nick and traded in my Corvette for the BMW, the dealership gave me exactly what I wanted for a trade in value. I could not have been more pleased, they got me a great rate from the bank with the terms I was looking for, the paperwork was well prepared by "Frank" who was also a pleasure to deal with. I have not been disappointed, the vehicle was everything they said it was and a few minor problems were taken care of right away. I was even met by Richard Sr. the owner who was very personable. I was never treated so well by any dealership and have told my friends about Richards Motorcars. I plan on purchasing a second BMW for my son within a few months and look forward to another pleasant experience.Michael P.

aidanzoe

Jul 18, 2012

I must first state that I dont enjoy purchasing vehicles. I have walked out of 3 places during a sale and never had a great experience in my lifetime (more than a dozen cars). My background is mechanical engineering and Im a particular person with specific requirements.With that being said, dealing with Richards has been the best and most enjoyable experience in buying a car by a landslide. It started right from the beginning with their inventory. They have a very good selection of quality automobiles. I am located around 1 hours away from them, so a detailed observation of the automobile before I travel is essential. Franks evaluation of the Audi and BMW over the phone with me was spot on. When I arrived to review the vehicles, he had covered every detail very well and there were no surprises. Joe then handled the finances and was very pleasant to deal with. Shortly after I had a chance to talk to Richard and discuss his business model. I have complete confidence in this business and them standing by the cars they sell. I owe it to Richards in restoring the pleasure of buying a vehicle again for me. The car itself, quality, and the experience. They made it fun again. Thank you. I would absolutely recommend Richards to my friends, family, and other. Ill be back for more cars.Jeff M.

Dorourke

Jun 20, 2012

I was looking to purchase a used car for a while, but had trouble finding the car I wanted at a reasonable price. I heard of Richards online and decided to take a drive there (I live over an hour away) to see a Mercedes suv they were selling. As soon as I walked in I met Nick. Nick is such a nice guy and was the best to work with! He gave me the keys and I checked out the car. There were a few minor imperfections (it's a used car I know) but nick gave me his word everything I pointed out would be fixed! I ended up purchasing the car (with zero pressure) and when I picked it up it looked brand new!!! Everyone here is very friendly and they are nice, honest people who made buying a car very easy! In fact, we were so impressed with them that when I went to pick up my car, my husband bought a car there too! They were equally amazing to him! We love our new cars!!! Thank you!!!

LiLPoodle

May 22, 2012

Great experience love the car. Will be buying form them again in the future. No BS easy to talk too and no false advertising. Had work done on a car also and that was great also.

BruinsCupChamp

May 21, 2012

I actually bought two cars from these guys in one week! Not one, but two. I picked up a gorgeous Audi A6 3.2 for my wife. Frank, Nick and Joe were fabulous to work with. They took care of every little detail and made me feel great about the transaction. They even took care of a couple (very, very) minor issues with the car at no charge. The car is fabulous. So A few days later I decided I needed to replace my current vehicle as well. I went right back to Richard. Frank, Nick and Joe put me in an awesome Audi A6 4.2 (I can have my wife driving a faster car than me!). They were equally accommodating on the second car; really went out of their way to give me a positive car buying experience. Two seamless transactions. These guys sell beautiful high-end vehicles at very reasonable prices. They also excel at customer service. I highly recommend you visit them for your next late model Audi, BMW, MB, etc.

Rob.F

May 18, 2012

It's rare that you enjoy a car buying experience. However working with Frank Bonnano and his colleague Joe was a great experience. I saw the car I wanted online on a Saturday morning, went over to test drive it, sat down discussed finances and was out the door in an hour. While I was examining the car during the test drive, I expressed some concern over the state of the tires. Frank said he would check with his service people and get back to me. On the day I took delivery Frank mentioned that the tires were borderline and that he had ordered me an entire new set because he didn't want me to have to buy a new set of tires 3 months after taking delivery of the car. That is outstanding care and service. I will be sure to give them a call when I next have to buy a car. I have absolutely no hesitation in recommending them. They are a best in class organization.

Rushbroe

May 14, 2012

I came to Richard's based on finding the exact color combination I was looking for online. I had been at a few other dealers before arriving at Richard's and I will say I was a little skeptical. I had dealt with "name brand" used dealers and didn't recognize Richard's as a well known and reputable dealer.Truth is, they weren't well known to me, but they were certainly reputable. My first interaction was With Nick. I found him to be approachable, informative and easy to work with.The car I was looking at was in use by the GM (Frank) when I came in to see it. Despite being in use, they made the car available for a quick viewing. I was pleased with the car from a configuration and pricing standpoint and wanted to see it detailed. They had it ready the next day and we started working on a deal. While I gave them a 4 on pricing, my deal was fair and reasonable, I'm not going to give anyone a 5 in this category.I was going to trade two vehicles and walk away with nothing out of pocket.In the end, I changed my mind and traded only one vehicle and paid the difference.I was treated fairly and professionally by all.I enjoyed working with Frank, Joe and Nick and I plan to use them for my service in the future. I would recommend them again for any of my friends or family and when I make my next purchase, I will be certain to give them a visit.Their low pressure sales approach let's their impressive inventory speak for itself and do the selling. Overall, a great experience and a nice change from the high pressure sales of the larger dealerships in the area.

Jonny

May 2, 2012

The person answering the phones was very short, rude, and unprofessional when trying to call for information on a car seen online. I own an operate my own company and I would never tolerate customer service like this.

L.ewis.S

Apr 24, 2012

I was recommended to this dealership by a friend. Frank Bonnano and his associate Joe M. went above and beyond to make sure I was totally satisfied with my car. I was very happy with the purchase of my Audi A8 that I purchased in January, however after a few weeks I had noticed an imperfection in the paint of the vehicle. I contacted the dealership and was told to ring the vehicle back and we will see what we can do I brought the vehicle in and was told that it would need some body work performed. I was given a loaner vehicle from Richards and when I returned to pick up my Audi I was very pleased. The work they performed was outstanding and to my surprise it did not cost me any additional money. To be honest, I was expecting it would cost me something. Thank You again and I am sure I will return for an upgrade! I will recommend.

Franny

Mar 27, 2012

Nick, Thank you! Thank you! for holding my hand throughout my first on-line car buying experience. Everything you told me was absolutely true. You said my car was beautiful and it is! It's perfect! You said you can arrange shipping at a reasonable cost, and you did. You said Richards Motorcars was a trustworthy dealership with the best prices around and it is. Everything happened exactly like you promised! You have made a believer out of me. I would highly recommend Richards Motorcars and you to anyone looking for a great car at a great price even if they are 1000 miles or so away like I was in Southwest Florida! Cheers to you and your staff on making my Mercedes CLS 550 a pleasure in my life!

JSilva73

Mar 20, 2012

"My overall experience at Richards Motor Cars of Malden and even more so the type of service received working with Joe Maribito (Sales Consultant) was very good. Richards Motor Cars of Malden made my first MB purchase hassle free and enjoyable. I feel this company gave me an excellent deal and were prepared to stand behind the company's statements. Joe Maribito took his time to attend to me, he showed me a number of MB cars, from which I decided to purchase a MB C300. He went over all of the important features of the car, very knowledgeable sales consultant. This was by far the best car buying experience I have ever had and thanks to Joe Maribito & Richards Motor Cars for that. After the purchase of my MB C300, I received further communication in the post thanking me for patronizing the company and letting me know they are available to answer any questions that I may have. I have since the purchase of my MB car contacted Joe and he has been very receptive and accommodating to answer my questions. I would any day recommend Richards Motor Cars of Malden and once again thank you Joe Maribito.

Oyediran

Mar 4, 2012

My overall experience at Richards Motor Cars of Malden and even more so the type of service received working with Joe Maribito (Sales Consultant) was very good. Richards Motor Cars of Malden made my first MB purchase hassle free and enjoyable. I feel this company gave me an excellent deal and were prepared to stand behind the company's statements. Joe Maribito took his time to attend to me, he showed me a number of MB cars, from which I decided to purchase a MB C300. He went over all of the important features of the car, very knowledgeable sales consultant. This was by far the best car buying experience I have ever had and thanks to Joe Maribito & Richards Motor Cars for that.After the purchase of my MB C300, I received further communication in the post thanking me for patronizing the company and letting me know they are available to answer any questions that I may have. I have since the purchase of my MB car contacted Joe and he has been very receptive and accommodating to answer my questions.I would any day recommend Richards Motor Cars of Malden and once again thank you Joe Maribito.

JRubin

Feb 29, 2012

Just recently purchased an 09 Mercedes GL 450 from Richards Motorcars. I have been purchasing vehicles from this company since the mid 1980's, probably over 10 vehicles in total. I continue to do business with this company because of the professionalism of Richard (the owner) and his staff. Whenever there has been any issues with any of the vehicles I purchased I have always received excellent customer service and efficient remedies. I have reccomended Richards to many of my colleagues in my law firm and will continue to do so.

BMWCONV

Jan 10, 2012

I have to tell you buying a new car compared to buying a used car requires a different degree of confidence in the dealership, as you have to put total trust in the cars history and the fact that the dealership backs both the history and the car. Prior to finding your dealership I had almost given up, I spent hours and hours doing research and making calls and appointments. When I came upon your website I corresponded by e-mail, I got immediate responses and follow up e-mails when the price was lowered. If it had not been for the oustanding work of Joe corresponding and not giving up on me as a future customer I may have never experienced the total joy of owning my BMW 128i convertible. I have to tell you life is good, this car is literally outstanding and makes me smile just having it in my garage. I have recieved so, so, many compliments and literally say good night to it in the evening. I would highly reccomend your dealership and please thank Joe for the outstanding financing. Thank you for giving me the time to make a decision without pressure and thank you for my dream car, its an outstanding vehicle."

suerobbins

Jan 9, 2012

I just purchased a used BMW X3 2.5 from Richards' Motorcars last week and I am very happy with the whole experience! It was my first time purchasing a car and I was a little nervous, but Nick was great to work with. His calm and friendly demeanor instantly put me at ease. The atmosphere at Richard's Motorcars is very relaxed which made it a more fun experience than a stressful one. The transaction went very smoothly and when I picked up my car it looked like new! I will definitely go back again for my next vehicle!!

Marinello

Dec 30, 2011

Thank you so much for all the help in the purchase of a BMW 650i for my wife. I have never encountered an automobile sales organization so thoroughly devoted to the customer in my life. First and foremost, the variety of cars of such high quality to select from at Richards is unmatched anywhere we have shopped. Although my wife and I originally believed we needed another type of automobile, your help in reviewing it amongst additional inventory there led us to choose a much more satisfying vehicle. Secondly, your pricing was better than anywhere else across the country that we could find online. Not to mention the condition of our car was literally as new. And I truly cant believe that even after we bought the car, you're now giving us two new tires because your mechanic was not happy with the condition of those on the vehicle. The fact that Richards is doing this on it's own volition proves to me the true dedication you have to the customer. I will never shop anywhere else for a pre-owned automobile."

deepdeshpande

Dec 7, 2011

I recently purchased a 2008 BMW 650i for my Dad from Richards Motor Cars. I've bought a bunch of cars, mainly all online and that's how I found Richards Motor Cars. Of all my dealings, their follow up, research, customer service and actually executing on their promises has been the best I've dealt with. Nick was extremely prompt at returning calls as well as keeping me up to date with the progress of getting my car, even when there was no update to give from the previous time.They also promised me one rear tire due to it having excessive wear on it. However, while waiting for the first one, they felt there was also excessive wear on another tire and got that for me without even mentioning it to me. I am definitely a customer for life as the kind of time and effort that Nick and his team spent on me is rare in today's business world.Lastly, the car was for my Dad and they made me feel proud for doing that. That was a bonus touch on a fabulous experience.

tmarciano

Dec 1, 2011

I just wanted to thank you(Joe Maribito) and everyone at Richards Motorcars that helped me through my process of purchasing my 2009 BMW X5. With my very busy schedule everyone was very patient and flexible to work with me, which helped a lot. Buying the vehicle without seeing it or test driving is said to be risky but you made the process very comfortable and was honest with me on every detail and when I received the vehicle it exceeded my expectations. Thank you for the beautiful car and I'll recommend you to anyone looking for a great used vehicle.Thaddeus Marciano

nstefos

Nov 16, 2011

Joe was great to work with, very responsive and accomodating. Whatever small issues presented after the purchase of the vehicle, Joe and the team at Richards went above and beyond to solve it fast and correctly.I would def recommend Richard's and Joe to anyone looking for a luxary used car.

skdrolet

Sep 6, 2011

I consider myself a very savvy buyer. I do my homework and online research before buying anything. I purchased a 2008 BMW 328xi and traded in a 2005 325i. I typically dread the time when I want to purchase another vehicle. It's never been a good experiance. However this was by far the best car purchase I've ever made. Not because I loved the car so much and got the exact one I wanted. But more so that it was pretty much hassel free. I had a number going into the dealership that I would take on my trade in and they met that dollar amount. With the sticker prices on the vehicles already at the lowest they will go, it doesn't turn into a pissing contest (sorry for a lack of better terms). Joe was amazing, he delivered on every detail. Ron was phenominal. He actually beat my USAA finance % rate and suggested I call and bargin with them. Sure enough I call USAA and they gave me the same rate. Who does that? These guys. I most certainly will be going there for my next car. I buy few years old used every three years or so. Best car buying experiance. I never met or heard of this place as Im from NH. Found the car online and driving with a smile now.Thanks Joe & RonScott

hockeycoach31

Aug 9, 2011

Bought a 2005 Chevy Avalanche. Joe and Ron were fantastic to work with, price wasright, super job getting the vehicle ready for pick-up, and a very good buyingexperience. Again, GREAT JOB guys!

TwistedSisters

Aug 5, 2011

Working with Ron Holloran at Richards Motorcar was one of the most pleasant, expediant experiences I have ever had buying a car! He was knowledgable, honest and professional. Ron was able to process the paper work quickly and get me in my new vehical in no time. By the time we left, I felt like I had known him forever. I love my new car and would definately refer him and Richardsa Motorcar to anyone as a trustworthy dealer! Thanks Ron! Lynne Almond

mjdriggers

Jul 28, 2011

After doing lots of research and speaking with Joe I decided to purchase my next vehicle with Richards Motorcars. Joe was easy to deal with and always available. Ron made financing a breeze. I am very pleased with my transaction and will certainly refer friends, family and clients to the dealership!Thank you!

bhulin

Jul 25, 2011

We found an excellent vehicle with very low mileage at a great price. They pulled it together mostly over the phone and the deal worked well.

Jymspin

Jun 22, 2011

I was in the market for a Mercedes Benz Convertible and hunted the used car ads looking for the right car. I spent too much time and found lots of unreliable cars/sellers until I came across an ad from Richard's Motors! From the first inquiry email to picking up my car it was great! Meghan and the entire team helped me get the car I was looking for! I have never had a better car buying experience! If you are looking for pre-owned luxury vehicle in amazing condition and a great price then please look no further then Richard's Motors! I will be buying all my future cars from them!JymWilmington, MA

BMW530

Apr 15, 2011

Purchased a BMW from Richards' in December and the car's been great. I spent a few months searching for and test driving cars before going to Richards and found the quality of their cars to be above average and fairly priced. The sales experience was positive and they were very accommodating about taking delivery since I was traveling extensively.

happiness2011

Mar 26, 2011

I am a person who does not change my cars frequently. So, looking for a new car was a very BIG DEAL for me. When I have purchased cars in the past, I preferred to buy used cars over new cars. And I have always liked the luxury type cars on the road. So, Richards' Motorcars seemed to be the right place for me. I did have some idea what type of car I wanted to buy. But I wanted to test drive a few different types of cars to help me make my final decision. Rich was extremely informative of each car I test drove. I loved all of them! I felt no pressure to make a quick decision on the purchase of a car. Rich was very patient with me and helped me narrow down the car I finally decided to buy. I purchased a 2007 Lexus RX350 with approximately 37,800 miles. The car was in great condition, inside and out. If you are considering to buy a used car, superior condition, low miles, and great price, I would highly recommend this dealership. The experience I had at Richards' was nothing less than excellent. Everyone at the dealership was very friendly and pleasant. I definitely would give this dealership a two thumbs up! I absolutely love my new vehicle!

drinaldi

Mar 26, 2011

We purchased a 2008 Mercedes E350 and the car was very much as advertised. Pricing was competitive,employees very helpful, and the dealership did everything promised. The staff was very friendly and helpful and worked to make this pre-oned Mercedes as good as new. When we picked up the car we were very pleased-the detail job was exceptional!! Thanks to all the staff at Richard's.

marty0101

Jan 21, 2011

I sent in a request for more information on a 2008 BMW 328xi. I received a response from someone named Mike about 20 minutes after sending in my info. The surprising part was that it was 10:30 at night. this immediately gave me a good feeling about working with Mike. I arrived to look at the car two days later and the entire transaction took less than an hour because mike had all of the paperwork completed ahead of my visit. It was an easy, painless purchase.

breiff

Jan 9, 2011

Found this dealership on cars.com and worked with mike on a mercedes s550. We negotiated a fair price and i took delivery two days later. I was impressed with Mike's knowledge of the car. This was an easy purchase and I feel i got a great car at much better price than at a mercedes dealership.

degeorge

Dec 22, 2010

This dealer went out of their way to find my the right car. They found me a car out of state that matched exactly what I was looking for. I was really surprised that their was no haggling over the price at the last minute. Addtionlly when I complained that their was scratchs on the mirrors they fixed it at no cost!!! For my first time ever I felt I should right a review for a dealership.

keveny

Dec 21, 2010

Terrific experience with purchase and service, far better than a new car dealer. Selection and quality of vehicles was excellent, and there was no pressure to purchase. I have recommended Richard's to several friends and each one was delighted with their purchase.

sunshine63

Nov 24, 2010

Being from western Mass I had found a car on the internet which lead me to Mike. He was very easy to work with and eager to help me find the perfect car for my family needs. The car that I had lead me to Richards at first was no longer available but with Mikes knowledge we were able to get something very close to my first thought. I would have not problem recommending Richards to my friends and family.

jsatiropolous

Nov 23, 2010

Searched for a low mileage mercedes for the last few months. came across the richards' website and noticed that they had a large selection of what i was looking for. I visited their dealership and was surprised at how many nice cars they had on the lot. they dont negotiate but there really was no need for what i paid.

britnick

Nov 8, 2010

I bought a Jaguar from Richards through the internet. The car was a great price and arrived in the stated condition from their ad. Buying a car sight unseen is a risk but Mike (sales) and Ron (finance) walked me through it without a hitch. There was no pressure to buy and the price on the internet site is the price you pay. The photos of the car were clear and high quality and there were almost no surprises. When I queried something I got a straight answer. On receiving the car after its 1500 mile shipping a couple of small items were missing but Ron was couteous and apologised and these will be rectified shortly. I would recommend this dealer and wishede I lived closer so I could visit in person.

DebiDebb

Nov 7, 2010

Richard's was a pleasure to business with. Being a woman and buying a car isn't always the best experience, but dealing with Richie, was a pleasure. I would highly recommend this dealership to anyone. They take the time to listen to all of the questions that you might have and most of all, they didn't mind me coming back several times to take test drives to make sure that this car was the one for me. I have to say that they went out of their way to make me a very satisfied customer. Thanks again for your patience and for guiding me through the car buying experience.Debi

samcov5

Oct 31, 2010

It was a real pleasure buying a car from Richards Motorcars, I felt like I was treated like family. Not only was the sales manager,finance manager and sales staff a pleasure to work with , but they had a wonderful selection of cars as well. I would highly recommend them to anyone looking for a great car. Thanks again,SC

Pete_P

Oct 30, 2010

Negative ExperienceI was interested in a 2008 Audi A4 listed by Richards Motor Cars in Malden MA and called the dealer late Friday afternoon to verify that it was still available and to schedule a test drive early Sat. morning. I spoke to Rich Fonzi who seemed aloof, but confirmed the car was available and set up an appointment for the next day between 0930 and 1000. I drove 1.5 hours and arrived at dealer at 1000. I was greeted by Rich, who said he would get the keys and bring the car out front. After about 15 minutes of searching and not finding the keys he made a phone call and told me that the car was brought into an Audi dealer for service earlier in the morning and it would not be back that day. He offered no other details. I mentioned that I specifically called the previous afternoon to insure the car would be available. He didnt seem to care. There were no other customers in the showroom when I arrived so theres no excuse for him not looking for the car when he arrived at 0900. Had he been on top of the situation and known the car left the lot in the morning, he could have called me and I would have returned home after only 30-40 minutes of driving. Had he done that and given me an explanation on the nature of the service call the car needed, there was a good chance I would have gone back the following Sat. or gone back to view other cars in the future had this particular car been sold. I told him I would not be coming back. His only response was, I know.I lost several hours of my time. They lost a serious buyer.

modis

Jul 8, 2010

They waste your time before low balling you for any trade in. Expect to get the LOWEST price for your trade in here. They wouldn't even let me test drive a car until they spent 20 minutes looking over my car and then told me that my car is worth 1/3 less then Kelly Blue Book. They don't have CARFAX on any listings. They use CARCHEX which costs YOU $24.95 CARFAX is FREE Lies: 1. They said my car had too much paint work - which has never been in an accident or been repainted. Maybe they'd know that if they used CARFAX 2. The dealer told me that the previous owner was a smoker but rarely smoked in the car. On the web listing it states that the previous owner was a nonsmoker. 3. Not listed in the pricing for every car is a extra fee of $435 for "holding the car"?

cooperj

Mar 25, 2010

"The truck is beautiful and we love driving it. We had a wonderful time talking to our salesperson and were amazed at how everyone there tried to make us comfortable and happy. Thanks to everyone's help there we are just thrilled will the truck and the service alike."

jimmurphy

Feb 24, 2010

Blake was outstanding during the entire transaction. He really gives the company a great name and I can honestly say I will be making many more purchases from Richards Motorcars again in the future. I feel I recieved excellent treatment and a great value on the car I traded in and the one I purchased.I am so thrilled with actually having a positive car buying experience. I had resorted to buying cars on Ebay since I was so fed up with the process from the majority of car dealers.

WilliamB

Jun 17, 2009

Salesman was sarcastic and flip and apparently did not want to sell a car or make any money. They apparently have enough business and do not need new customers.More specifically, the salesman was completely unfamiliar with his inventory and his product knowledge appeared to be extremely limited. He demonstrated that he was uninterested in learning or seeking answers to questions asked. Would not even consider purchasing a vehicle there again and feel that there are many others that would like to take my money and be more than willing to "sell" me a car.

zero998

Jan 23, 2009

I bought a 2007 Audi A4 from them. Their website is great, easy to use (in fact, the employees use it when customers come into the showroom) and is kept very up-to-date. Nothing but high quality cars on the lot. The price on the sticker is the price they charge, don't bother haggling with them on it. Usually, there's no reason to haggle anyways as the prices were lower for the quality of the cars than I had seen in the rest of the Boston general area. There were a few hiccups in the process (I took the subway out to Malden to get the car, and when I got there they told me they didn't have the title yet. When i did pick up the car, they did not have the navigation DVD). But the whole time they were very gracious, and I expect a big part of the problem is that I bought the car from them less than 6 hours after it had been delivered to them from auction. Also, the extended warranties they offer are very competitive with any third party offer I could find.