Rockland Hyundai reviews

Robert

Nov 16, 2016

Everyone was extremely cordial and helpful. roger, our salesperson was outstanding. The car was delivered clean. Roger was very knowledgeable with all functions of both the car and tech.

Jlyn76

Nov 15, 2016

Roger Garcia and the other staff members (specifically, Tameka & Mikal) were a pleasure to work with. I live out of the area and Roger really went out of the way to accommodate and meet my needs. I'm very happy with my car and I highly recommend Rockland Hyundai to anyone looking for a new/used vehicle. I have zero complaints. Thanks a bunch!!!~ Jamie C.

Elbatata1809

Nov 12, 2016

The service was good and every body was very nice and kind they also helped me picked out a car that i love i would recomend it to every one.

Kevin2013

Nov 12, 2016

Robert battle was the salesman a lot I can say so I'll keep it short he is good at his job. He went behind selling me the car. I'm in the car I went there for and my family and I couldn't be happier.

drsbalki

Nov 11, 2016

Javier Cano is a was very professional salesperson and he helped me a lot although i arrived Rockland Hyundai very close to ending of working time.

sufbaseball26

Nov 10, 2016

The salesman(Steph) spoke with you like you were more then a sale. Got to know you as a person and not just a potential sale.In finance(Yorcarys) worked as hard as she could to get me the best deal possible. Worked within my budget to still get a great deal.

lcaban10923

Nov 8, 2016

My visit to the dealership was excellent. i was very well taken care and most of my questions were answered as sufficient as possible. i would definitely recommend Rockland Hyundai to family and friends

Tech 2340

Nov 8, 2016

I was purchasing a part for a vehicle and was told the that the part was not in stock. They said it would take 3 to 4 days to deliver but if I wanted it earlier it would cost an extra 25 dollars. I paid cash for the extra delivery cost and the ridiculous cost of the part. It still took 3 days to deliver, I couldn't use the part anymore so I returned the part. They said I had to wait for the manager to cut me a check for the refund. Got the refund for only the extra delivery and I'm still waiting for the rest of my money. If I paid cash for the transaction I should receive cash back for refund. I will never do business with this company ever again nor will refer them to anyone I know.

Herb

Nov 7, 2016

Wynn and Fausto were very helpful in my purchasing experience. They understood my concerns, and that I did not need a new car. They made me a very good deal on the new car and on my trade.

sorrentinom1

Nov 5, 2016

Loved working with Roger. He was pleasant, helpful and courteous. He answered all of our questions and it was a fantastic buying experience. I will definitely purchase my next car from Roger.

jetsmets323

Nov 4, 2016

My time at Rockland Hyundai was professional. The process was smooth and the salespersons were helpful and friendly. I would recommend this dealership to anyone looking to buy or lease a vehicle.

chedyabreu

Nov 3, 2016

l love my car, it is really a very nice one , and l like the emploees that you got working over there, they are very professionals

franwong06

Nov 3, 2016

Everything went smooth and perfect! She knew everything about the car I was going for and made me feel comfortable. Lisbeth also made sure I left with the sastified with what I was looking for.

mzdiamd

Nov 1, 2016

This was a phenonomal experience! I love Rockland hyundai, what a great experience. Juan helped me out through out the entire process, he not only told me, but he showed me that this was the vehicle I needed ! Thank u again Juan and Joan the manager

dave34sqd

Oct 31, 2016

My wife and I were pleasantly surprised with the hassle-free leasing experience at Rockland Hyundai. We had the pleasure of working with Steph Saintel. His approach impressed us and immediately put us at ease. He was knowledgeable with regards to the features that each car offered. When it was time to talk dollars and cents we spoke to the sales manager Fausto Gonzalez and in literally 10 minutes we agreed on a price and were very satisfied with the vehicle and the monthly payments fit our budget. I highly recommend this dealership and these salespeople.

jump4joy

Oct 30, 2016

Everyone was nice needed an AWD vehicle but I think they were try to give me a better price on a car. Not happy with the deal I was given but I wanted to get this done quickly so I blame myself for not shopping other dealers.

No More Cars from These Guys

Oct 30, 2016

They quoted 240 a month. Waited for hours. I (the father) left. She just got home and it is now 315 a month. Watch out for these guys.... they knew her payment would be more, but they waited until just before closing to give her the news. She was there without a car and I have no cellphone.... and the salesman knew it.

MariahWOcasio

Oct 27, 2016

This dealership is literally the best there is out there! I have been to quite a few dealerships throughout my car shopping history and none have ever helped and treated me the way the sales representatives did at this location. I received a phone call from them after doing some research online about trading in my old, broken down gmc envoy. After literally 10 minutes of contemplating whether or not I would make the trip, I decided I would give it a try and just get some more information about the steps I would need to take in order to trade my truck in. Little did I know, I would be coming on that very night with a new car. The employees were patient, understanding and sooo kind to me considering my situation. I truly am grateful to Joan Rivas, Tristan George And Lisbeth Marmol especially. If you are looking to get a car, I recommend this dealership 1000x. They are amazing!!

Tucson23

Oct 27, 2016

Our salesman, Robert Battle was extremely helpful and professional and made our car buying purchase both pleasant and satisfying. His knowledge, patience and overall professionalism helped assure us and made our decision to purchase a Hyundai feel right. He addressed all of our questions and concerns and worked with us to get to a fair deal. Robert is a wonderful salesman and was a pleasure to work with.

DBlack29

Oct 26, 2016

Today i went in this dealership feeling nervous, but was quickly greeted with a warm welcoming and smiling dealer by the name of Wynn. Wynn sat down with me to discuss all of my wants and needs in a new car. He was very patient and i never felt pressured. After looking over many car. I decided to test drive a 2017 Hyundai Elantra. Wynn also introduced me to Fausto who explained the details, the warranty and made the transition from my old car to a new one pleasant one. I would recommend buy all cars from this dealership. Remember to ask for atwynnadams and/or atfaustogonzalez for a great and smooth experience.

Domo329

Oct 26, 2016

I've been looking for a car to purchase for quite some time when I had asked a friend where he had gotten his car from. He then told me about, Rockland Hyundai. A little anxious, I then met the sales representative Mr. Wynn Adams. When greeted we clicked instantly as he is very knowledgeable about the cars that are there and when I told him as to what type of car I was looking for. He quickly began to search for the car that would fit the description I had explain to him. This did take a 2 day process as he did reach out to me to inform me that he had a few cars in mind. That I would be able to take a look and see if i could narrow down to the 1 car I wanted. Impressed with the suggested cars, he then gave me information on the Pros/Con of each, the years, and models. Upon this information I then made the choice of getting My Hyundai Sonata Sport. I am pleased with my purchase and I normally don't write reviews because I find them pointless at times, But in this event if my words can be heard. I encourage you guys to go there as my experience with them where great.!! Thank you Mr. Wynn Adams and Mr. Fausto Gonzalez for working with me its been a pleasure.

carbuff9892

Oct 25, 2016

This dealer is not the greatest, very slow paced and unknowledgeable staff, It took me close to 30 mins sitting at a desk to even get a price back for the car I was interested in and they came back to me with the complete opposite of what I asked for. I was promised a $50 gift card for test driving my new vehicle and never received it. The finance employee was one of the most rude people I have ever experienced at a car dealership after i refused to buy the extended warranties on my vehicle he just had the worst attitude for the rest of the process slamming papers on his desk and being pushy and aggressive about reconsidering the warranties. As for the salesperson, Wynn, I did like him and he was very friendly and professional he is the only reason i would ever consider coming back to this dealership.

Elieli

Oct 25, 2016

I wouldve never seen myself writing a review on anything.. other than the fact that i am lazy, i am never that pleased with any customer service i receive by rockland. I had been dying to upgrade my trashy car, and finally when i stepped in to this dealer the expirience was outstanding i received an abundant amount of information about the car i was purchasing, and the sales employee had such a pleasing vibe while he translated his knowledge of the car and its pros/cons at the sametime along with his supervisor who assisted me as if it was his own daughter purchasing the car! The both of them are a dynamic duo. If i ever deciede to up to another car i would definitely re-visit this dealer!!

Jctc2323

Oct 25, 2016

The only thing I did not like was the bait and switch. I came in to see a used vehicle in which I verified hours before but was not there when I arrived. The salesperson was very knowledgeable.

Leegawdd_

Oct 25, 2016

Entering Rockland Hyundai I was a Lil nervous...I was greeted by a warm welcoming hand shake and a smile that changed everything My life I was completely satisfied with purchase experience with Wynn. He did everything he could to make sure i was not only happy with my choice but that it was exactly what I wanted. Never at any point did i feel pressured to buy. In fact it was quite the opposite. He was very patient with me, especially on a Friday night as they were closing up for the night. Since it was after closing on Friday and finance had gone home for the day, wynn and Fausto worked with my schedule to be there first thing in the morning so we could complete the sale. I would recommend Wynn to anyone i know wanting to buy a car and i will definitely buy from him again when looking to make another purchase. atwynnadams atfaustogonzalez

Dimitrius Victory

Oct 24, 2016

Performance service on vehicle is good. . .

robert zollner

Oct 22, 2016

1.0 star rating 10/22/2016I went looking for an Elantra with a friend. Both the salesman and the sales manager were not honest with what they told us. We were quoted a price.I told them my friend would be paying cash for the car and asked them exactly what other costs would be added on to the price they gave us. When we returned after deciding the price the gave us was a good deal they started adding on other fees including "a small fee" (about $700) because he was not financing any cost of the car. They called back the next day saying they felt bad about what transpired and that they would give us the car for the cost they originally quoted. After asking more questions I found there were still other very significant fees that they were adding on making it not a good deal anymore. I understand that buying a car is a negotiation. But these people just downright lied to us on more than one occasion. Unless you absolutely must buy a car in Rockland and cannot buy in New Jersey or Westchester I suggest you avoid this dealership.

jason.adolphus

Oct 21, 2016

Javier was patient, professional and incredibly courteous. He was very attentive to my needs and was very thorough throughout the entire process. He made things very easy.

Stacey Colon

Oct 20, 2016

Great experience answered all our questions. . .

Scott G

Oct 20, 2016

I came in having decided that the Hyundai Accent was the right car for me. Juan Cabreja was very welcoming and friendly, taking a personal interest in me. I wanted a good deal and had shopped around. Juan understood and cut to the chase with a great deal right off the bat, far better than other dealers, and did not waste my time with bickering. He took the time to locate the exact car that I wanted and kept in touch throughout the process. He arranged for delivery at a time convenient to me, even though he was not scheduled to be in the dealership and has followed-up several times since to verify I was satisfied with the car and experience.And Joan, identified a rebate we had not been aware of at the time of document signing that was favorable to me and made the agreed-upon deal even more attractive. There was no pressure for add-ons and no other surprises.I have been buying new cars for 40 years and this was by far the most enjoyable purchase experience. I recommend Rockland Hyundai, and specifically Juan Cabreja, highly.

Scott Gantwerker

Oct 19, 2016

Very enjoyable experience. Got a good deal without any grief. Juan understood what i was looking for, was knowledgeable, direct and friendly. We reached an agreement painlessly and in a short amount of time.

Kaitcoss

Oct 17, 2016

My family and I drove an hour to get to Rockland Hyundai to look at specific used vehicle. Upon arrival, Chris explained to us that the car had recently been in an accident. This being my first car I was very disappointed. But Chris was very helpful in trying to find another car to suit my needs. I test drove a car he recommended and I immediately fell in love with it. As a full time college student working a job part time, Chris provided me with a reasonable price and a good payment plan. On top of that, Kal, the sales manager provided me with the best experience possible and did what he could to help me out. I would definitely give Chris and Kal my business in the future and will give them recommend them to others.

seeban

Oct 16, 2016

It was a really good experience for me when I came and dealt with the purchase of my car.The salesman was very polite,well mannered,explaining everything in detail and was very helpful always.I recommend it for my friends for the purchase of car.

SBWatkins

Oct 15, 2016

I went to exchange my Genesis tonight as I was close to the end of the lease (mileage). My youngest daughter will be attending college next year and I am consolidating cost. Roger G was my sales representative. Roger was very patient and attentive through the entire process, he allowed me to look at and test drive several cars until we found a good match for my needs and my budget. Mikal S.was good at checking in on us and assisting with information regarding the new vehicle pricing. Best of all was Tristan the manager. Two years ago I leased my Genesis and an Elantra, I met him shortly after that purchase. Consistently Tristan G. has exemplified customer service and what it means he truly puts the customer first in all aspects. He is flexible understanding and truly does what needs to be done to get the deal closed. We had an unexpected hiccup in the deal and Tristan stepped in and was able to manage the issue and save the deal. Roger was then kind enough to assist with managing the exchange of the vehicles and then extended his assistance with follow up with the final touches for the purchase. I have been a customer of Hyundai and have driven the Excel, Elantra, Sonata and Genesis. My daughter currently has an Elantra and my mom has an Elantra. Over the years we have driven and owned at least 10 Hyundai's. I would recommend these salesmen and the dealership to anyone who is looking for a new or to lease a vehicle.

Scott Gantwerker

Oct 14, 2016

Juan was very professional, knowledgeable and friendly. He understood what I was looking for, wasted no time and we quickly came to an agreeable deal. Best car buying experience I have ever had.

Cheryl Pacheco

Oct 13, 2016

My sales guy Robert battle did an excellent job on helping me get into a new car. He knew exactly what he was talking about as he showed me cars I would recommend this dealership to anybody looking to buy Hyundai. Mikal Smith was also kind and courteous and extremely eager to help me get in the right car. I give the dealership a 10 out of a 10 nobody was pushy and everybody work together as a team.Thank you Hyundai for my new 2017 Hyundai Elantra, I love it

Justin26

Oct 13, 2016

the salesman was very knowledgeable and helpful through the whole buying experience. I would not hesitate to buy a car through him again in the future.

peter catanese

Oct 13, 2016

I was very pleased with the service I received from Wynn Adams. He was very polite and helpful and made it easy for me to make my decision.

rapbusiness

Oct 13, 2016

I came from out of town to Rockland Hyundai after speaking to Roger Garcia on the phone. He told me he had the vehicle I wanted, and they did. Since I was about an hour and a half away, we had spoken of price over the phone. I felt I was treated very well by everyone at the Rockland dealership. Especially Roger Garcia. I would recommend this dealership without any reservations or concerns.

sandyb

Oct 13, 2016

I recently visited and subsequently leased a 2017 Hyundai Elantra at this dealership. I was very pleasantly surprised to find the sales person as well as the sales manager at the dealership to be extremely helpful and accomodating. My salesman, Wynn Adams, answered all of my questions and addressed my concerns. I left feeling that my car dealership experience was a positive one. On previous occasions when I had looked into leasing at other dealerships, I left feeling totally turned off by the process, due to the employees I encountered at those dealerships. Kudos to the Rockland Hyundai dealership and particularly to Wynn Adams for making my visit there worthwhile.

Susjac

Oct 13, 2016

Shamma was so helpful and kind. She made the experience way more pleasant. While we were waiting for whatever everyone else was doing she made us feel comfortable, and we appreciated that.

Jp

Oct 11, 2016

The experience began a bit rough, the car I wanted was not working, Steph help me find a more dependable car. It was very good and memorable.

Da michel

Oct 10, 2016

What words can I use to describe my experience at Rockland Hyundai it was delightful amazing they was very attentive to my needs help me out with everything I would definitely come back for my next car r bring my fariend and family member back the atmosphere was pleasant the people was pleasant and friendly and I love my new car thank you very much shamma you rock

stacey.neuburger

Oct 10, 2016

Great dealer. I was so impressed with Rodger's knowledge, and customer service. Felt very comfortable leasing from him and have already recommended him and your dealership to people I know. I will be a returning customer for sure

Bwise

Oct 9, 2016

Started off a little rough due to a phone misrepresentation by Genesis. Once we got past that the rest of the team was very helpful in getting us the car we came in for.

Versa Happy Customer

Oct 9, 2016

I just bought a Nissan Versa Note from Rockland Hyundai and the staff I worked with was professional and worked very hard to get me into the car I was interested in. Thank you!

tattoo Robert

Oct 8, 2016

Shamma was very helpful with answering any questions I had regarding purchasing a used vechicle within the budget that I was working with. She showed me my options online , I looked at the vechicles on the lot, test drove showed me what I asked for. She also made suggestions like leasing etc. which I would get me into a new vechicle I really want with the certification On the vecle etc, I thought about it overnight which she suggested too, so I was sure. I decided to lease a hyundai tuscon she showed me the newer models with the differant options and I made my decision , the negotions with the lease where resonable and I was happy with the experience. The Finance person Yocarys was very nice and thorough in explaining everytinfg regarding the leases financial agreement so I understood it all. I would say all in all I was very satified with the services at the dealership.

ksee017

Oct 7, 2016

Yorcarys worked with me from day one.....made my children and I happy and proud. The dealership staff all seemed happy and caring. This is my first Hyundai and I look forward to getting another and staying in the Rockland Hyundai family.

Josue Santiago

Oct 6, 2016

Really a great experience. Everyone was willing to do anything to get me in a new vehicle.

Elantra happy

Oct 5, 2016

JUAN WAS SENSITIVE TO MY NEEDS AND COST. HE GAVE ME WONDERFUL DEAL AND WAS SO PATIENT EXPLAINING EVERYTHING TO ME FROM START TO FINISH.HE STAYED WITH ME RIGHT TO THE VERY END EXPLAIN THE WORKS OF MY NEW VEHICLE. HE DESERVES A GOLD SALESMAN STAR. THANK YOU JUAN

Robert Balter

Oct 4, 2016

In think the salesperson and finance people where thorough and informative and nice nomproblems answering any questions

Lucy Lew

Oct 3, 2016

Very good.the service that was done was fast .

mrsarfine

Oct 1, 2016

The staff and management proved to be understanding of my requirements. They were friendly, pleasant and efficient and therefore, I would gladly recommend this dealership to others.

Greg Decola

Sep 30, 2016

Albert is a great asset to your organization .

Lady Stephens

Sep 28, 2016

Always appreciate the respect and courtesy shown as well as the prompt diagnosis and follow up.

Ernesto1

Sep 28, 2016

I was shopping for a small suv I went to different dealerships and every time I told the salesman I was looking they did not help me at all here my business card went you ready come back them I went on a Sunday afternoon to rockland Hyundai Juan was the first one to help me I told him I was looking he told me no problem let me help you he show me the car from the front to the back well I live a hour away from rockland and just cause of the service and taking his time for me to make the best decision for I came back to Juan Cabreja to buy the car thanks Juan for making my experience wonderful!!!!! Rockland Hyundai should be proud for having that kind of service in his dealership I highly recommend

Joe

Sep 27, 2016

I found a condom in the car I was test driving and about 500 more miles then was advertised

Myron Rogow

Sep 27, 2016

Have always had excellent service from Rockland Hyundai

Cburckardt

Sep 27, 2016

Leased a car today from Rockland Hyundai my sales person Shamma was the best . .she's knowledgeable, courteous and very helpful. Eill highly recommend her to friends and Family.

Zizette Deutsch

Sep 26, 2016

Chris and Juan helped me and worked hard to get me into a new car.

Omar Miranda

Sep 23, 2016

The best in The world .

Frances Russo

Sep 22, 2016

Lis was excellent to work with. .

ajwhiley

Sep 22, 2016

From beginning to end Tristan, Liz and Yorcarys made this car buying experience a breeze. Go see them you won't be disappointed. Love my Genesis.

Matthew Croussouloudis

Sep 21, 2016

Staff were all very attentive and helpful. Very good selection of cars, and they had exactly the exterior color and interior I was looking for.

ladyinpurple

Sep 20, 2016

Terrible experience here. Salesman, Javier Cano, kept going back to the finance manager but when I go in to see her she knows nothing of what him and I talk about. I spend about 90 min with him, we come to an agreement and then I go in to see her and she "needs" double the amount down then Javier and I agreed to!! When I politely decline the deal and try to leave, they do not let me. Now the floor manager and the finance girl and Javier are all trying to stop me!! They wouldn't give me my paperwork, telling me it's the dealers property. I'm not making the deal, I'm walking away. I took all my paperwork, after all it has all my personal information and my signatures on them! Then I find out they had already tranferred my Sirius XM radio to the new car. I had to open a new account with Sirius and pay over $100 for this! And no one at the dealership knows how this happened. Sirius had the complete VIN number for the new car with all my personal information and I sure as xxxx didn't give it to them!! They won't reimburse my money. Very very sneaky people here. Lots of reviews on Yelp about how prices had gone up on deals with other people.

abefrankel

Sep 17, 2016

Gervsis was an excellent salesman. He was professional and knowledgeable. He was very patient with explaining all the options in the car. I would Gervais to be my salesman the next time we get a car

tigergirl-1

Sep 16, 2016

Everyone from the Salesman, Finance and Service Departments were great. Very courteous and professional. They recognized me as a repeat customer and did everything to ensure I stay a customer

maryannebucci

Sep 14, 2016

Our salesman Gervais Cambridge was excellent made buying a car a pleasure, very professional, a very comfortable experience! I tell everyone to buy a car from Gervais! A 10 rating on everything!!!!

Jgoldsc591

Sep 12, 2016

I just purchased my used car today and dealt with Shamma. She was extremely helpful, She really knew about the car I purchased and was extremely helpful through out the whole process. I would highly recommend this dealership fou your next purchase, you will not be disappointed.

janise.martinez16

Sep 11, 2016

I went in to buy my very first car ever and Gervais made the overall experience a great one. I left with a car just right for me and knowing all it's features thanks to Gervais.

mark.moss5

Sep 11, 2016

The service I received at Hyundai was impeccable! Would return again. My seller knew their information and that may buying so much easier. Thank you, Shamma!!

aestefenelli

Sep 9, 2016

Can't thank everyone enough for the time and efforts given to me to help set up my Sonata Sport Lease. I am happy beyond words

chanieandmarty

Sep 9, 2016

lisbeth was an amazing sales rep. She guided me through everything correctly and professionally. She made this experience wonderful! She also had great manners and had a great amount of knowledge on this vehicle.

PeterH845

Sep 9, 2016

Bait and switch. Come in for $2994 minivan, they say it is $6,100 with "fees" and tax. Took over 2 hours to negotiate down to $3,900 with fees and tax. Very unpleasant experience and lacking integrity. The next day, after leaving a deposit, and saying I'd get a bank check for the balance, they called every 2 hours sniffing around for money and finish the deal as fast as they can.Day I came in with the balance, waited for the salesman almost an hour to show up to work when another finished the deal.On the way home, then vehicle starts to vibrate like mad. Upon inspection of tires, one tire is plugged in the sidewall! This is very dangerous. You technically can't pass with a plug in the shoulder, the outer tread, let alone the sidewall. Trying to get a hold of the sales rep for 3 days has been a joke. When I finally got a hold of him, very dodgy and continued non-response over a $50 tire they screwed me over! Can't wait to discover what other hidden disasters are waiting for me...If you want to deal with someone lacking in integrity and honesty, Rockland Hyundai is the one for you!

ralphh454

Sep 9, 2016

Good customer service is treating customers with a friendly, helpful attitude and that is exactly how Lisbeth was. She helped efficiently and in a friendly manner. She listened to everything I had to say and gave me her honest Input, honestly is key to me. She was great, and I am looking forward to my car.

mfnorat

Sep 8, 2016

This is my 4th Hyundai and I'm quite pleased with the Genesis performance. My previous cars were great but lacked the HTRAC that I required.

Tch3rd

Sep 8, 2016

I usually hate going to dealerships and dealing with sales people. My saleswoman made my car buying experience great. No pressure, was clear with costs. I feel like I left with a good deal on a new car.

tjm15_1

Sep 8, 2016

Very good made sure he understood my needs very knowledgeable about what he does. Reached out after I had the car to make sure everything was good. I would go back to him for another car. Roger was great.

Paulyb

Sep 4, 2016

I have given this dealership and it's two employees an excellent rating because they made me feel very comfortable during my first car purchase. They were understanding of me and helped me throughout the whole process. They are very nice people and do not care about the sale but about a sellers comfortability. Mr. Cambridge made this process smooth and enjoyable which helped to ease my stress levels considering being a first time car buyer. Ms. Cabrera then continued this smooth transition as we completed the sale. I would highly recommend this dealership and for buyers to visit these two employees specifically as they strive to make anyone's experience a golden one.

peacefulbrother

Sep 3, 2016

Five years ago I bought my first Hyundai Sonata from Rockland Hyundai. I couldn't have been more pleased with this vehicle. It was the absolute BEST car I've ever owned. After receiving several offers to buy back my 2011 and/or trade for a new car, I took the bait and made a trip back to the dealership. Rockland Hyundai's salesperson was courteous, knowledgeable and professional! I feel in love with the 2016 Sonata at first glance. Rockland's sales staff made the buying process, quick & stress-free! I will buy from them again and again and again! TOP-NOTCH, FIRST-RATE customer service and a remarkable product! What more is there to say?

ironworker2020

Aug 31, 2016

I had a good car buying experience at rockland Hyundai everyone I met from the time I walked in from the time I left was amazing, I really love my new Tucson it's everything I want and need in a sum.

Cdcort

Aug 25, 2016

I recently purchased my used Hyundai sonata from Rockland Hyundai and was very pleased. Shamma did a great job in getting a car within my price range and did a great job in explaining all of the vehicles features. Great service

msamandavogt

Aug 25, 2016

Roger was great! Roger got us exactly what we wanted in our price range. We will definately be recommending Roger and Rockland Hyundai to our friends and family.

gsh628

Aug 19, 2016

Only when the manager stepped in did this become a pleasant experience. He was polite and courteous, as was Lisbeth Marmol. YYou service dept. manager is also very courteous.

firestar2272002

Aug 6, 2016

There are areas that could be fixed but overall they were fine. I got what I needed and at a good price. I did feel that we were not on the same page at certain points but I am happy with the car.

marionwynne1

Aug 6, 2016

My experience overall was very good. Roger was very good. He explained all the options and the financial package. I anticipate that my experience with your Service Department will be as friendly and good as my experience with your Sales and Finance Departments were.

jay_melz

Aug 5, 2016

He helped find me a car I wanted in a reasonable amount of time and a price that I wanted to pay. He helped make the process easy and was professional and courteous. I would recommend him to family and friends.

sungkwon.kim7

Aug 5, 2016

sales person was very good attitude and also he was explain to me for a vehicle that how to operation that especially how to connect smart phone to vehicle for the google map.

skyfly349

Aug 2, 2016

The staff was courteous , polite , and professional .Robert Battle, Mikal Smith, Johan Rivas put in a good effort to satisfy the customer . They worked with our budget . The staff gave us insightful information and answered all our questions which was helpful to our purchasing choice . They also reassured us that we can call anytime if we have concerns or more questions. I'd recommend this dealership.

chris73b

Jul 30, 2016

The salesman Roger Garcia and manager Mikal Smith were very helpful and professional. There was very little haggling and they gave me the deal I was looking for. After coming from another Hyundai dealer that was a nightmare of an experience, they were very understanding and made the process very easy.

Tae

Jul 28, 2016

Mikal Smith and Jefferey Price were welcoming, no pressuring, no hiding, and aswering my questions with patience. It is my 5th car. I would rate this dealership #1-2 out of 5 dealerships I experienced. The financing process was straightforward, easy, and no pressure with Joan Rivas. When I got back with my new car, I noticed a scratch in the rear bumper and called Mikal immediately. I guess it was what happened during the car prep at the dealership, which I did not notice when I pick up. Not a pleasant thing but they are willing to take responsibility, which makes me happy. A highly recommended dealership.

Vinny1115

Jul 26, 2016

My experience was stressless and Shamma my sales person couldn't have been better.The mgr.was great too as well as Tristan.I would recommend them to anyone wanting a car,you will leave very happy and feel well taken care of.

Rob

Jul 25, 2016

Roger Garcia was pleasant, knowledgeable, no pressure. Appreciate his helpfulness. As good as car shopping can be expected. I can calculate sales tax into my budget, but would have preferred to know about the almost $900 'destination charge' before negotiating the price!

r.comas718atyahoo.com

Jul 22, 2016

My experience at Rockland Hyundai was excellent. I am the type to be suspicious of sales people of any kind, but Juan was very friendly, helpful, and honest! He went above and beyond to accommodate my needs in purchasing my vehicle. We were still finishing up and I did not feel rushed at all!! I'm so happy with my purchase! Thank you!

lamjoy7

Jul 21, 2016

Jeff Price and his HYUNDAI family was pleasant & helpful. The finance office did not give us a run around, got to the point and closed the deal. Jeff answered all of my questions with patience & insight. Jeff was very kind & made me feel comfortable.

fivestar212

Jul 20, 2016

There was no haggling. I explained what I wanted and he worked hard to make sure that was what I got. Easy and quick buying process.

daniel_kagan2

Jul 19, 2016

I truly had a Great experience. I will definitely recommend Hyundai of Nanuet to all of my friends and family! The service I received was excellent!

Erika J. Monell

Jul 19, 2016

I would absolutely send everyone I know to Gervais. He was patient, helpful, professional and seemed to be genuinely interested in ensuring I had what I needed. By no means am I an easy consumer but he took it in stride and continued to push for me. He truly went above and beyond. I have never had such a pleasant car buying experience.

Mort T

Jul 19, 2016

I purchased a 2016 Genesis from Juan Cabreja and had the best experience leasing my Ultimate Genesis from Juan. Juan is a real gentleman. He is Professional, Knowledgeable and along with his managerial staff gets you the best deal possible. I know because I went to Liberty Hyundai in Mahwah and they were not even close with there deal. The general manager Tristan George and his assistant manager Fausto were outstanding in there help. I recommend Rockland Hyundai without any reservation. Try them, you will agree totally with me. If not, you will not get the best deal.

CarlaKruegler

Jul 18, 2016

Everyone was pleasant and helpful. The finance office did not give us a run around, got to the point and closed the deal. The car came up from its storage in a timely manner and we were Good to go. Most importantly, our salesman was outstanding and very easy going and simply listened to our needs and in the end we got what we came for

Ecespedes

Jul 18, 2016

The services was excellent. Juan and Joan were so helpful. They answered all of my questions with patience and kindly and help me choose the right vehicle and good price. Great team!

tmiller2467

Jul 18, 2016

Second vehicle purchase from here, very friendly and easiest purchase very quick. Definely recommend coming back and purchasing another one. Sales person Roger was friendly and made it possible

Rayuba55

Jul 16, 2016

We are greeted by a smiling sales person as soon as they see us, Robert is so friendly and very knowledgeable, he always make sure that we're ok at all time, these people at Rockland hyndai from what I see, was so honest and very knowledgeable .

isaphero

Jul 15, 2016

I had Javier as my salesperson. He was great! I totally recommend him. He was helpful, friendly, and helped me set everything up with my phone and vehicle.

James DeRubertis

Jul 14, 2016

Straight answers and helpful comments. These guys proved you can skip the xxxxxxxx and still be helpful and friendly. There was no pressure to consider anything that I stated up front was not in my interest.

pitchinmagician

Jul 14, 2016

I felt that I was treated fairly and professionally by my salesman Javier . He has a great personality and treats his customers very well. I will definetly buy my next car their and would encourage my friends to visit the dealership.

sandra

Jul 12, 2016

Robert Battle was my salesman. He was very professional and helpful. He knows and understands the product. We were able to come to terms quickly without any hassling. Robert knew I need to be out for another appointment at a certain time and made sure he had all paper work done for me. He made my second purchase at Hyundai a better experience than the first time. I had a very positive experience dealing with him. Also I want to mention the finance manager made this a smooth experience as well Johan. Thanks to them both.

butterfly2016

Jul 8, 2016

had an amazing car purchase experience, I was so happy with the customer service that I received from Juan C. he was funny patient and very knowledgeable. he was very upfront up front and honest with me im so happy that im actually in a car with a working AC lol ! THANKS AGAIN JUAN !!!

Sam Schneider

Jul 8, 2016

Juan Cabreja was my salesman. He was very professional and really knows the product. We came to terms quickly without any hasseling. Juan was very courteous and helpful. He understood what I wanted and helped me get it. When I picked up the car he was very thorough in explaining all the devices that came with the car. He was also available to explain things after the car was picked up. I had a very positive experience dealing with him.

hilda4803

Jul 3, 2016

Great experience would recommend the dealership to any one definitely would come back in the future.My sales women was great in everything,explaining and also getting me into the vehicle i needed for my everyday use and great price.

jbhoder

Jun 25, 2016

My sales associate was well informed, professional and courteous. My questions were answered and I was given a complete tour of the automobile and took the car for a drive. I was very pleased with the features added since my last car. I have dealt with this dealership in the past and have always had excellent service.

keithwilliams201632

Jun 25, 2016

Our salesmen was Robert. He was amazing with how kind he was from the moment we walked in. And every question I had he answered it. The finance manager Johan I believe was his name make the process very simple for me to understand. I was impressed with how the manager Kal came over asked how we had be treated and thanked us for our business

mjbrad76

Jun 24, 2016

The experience I had at Rockland Hyundai has made me a life long customer. The Owner Michael, General Manager Tristan and Eddie in Sales were absolutely wonderful. They all put me at ease and made the process relaxing and stress free. Yohan in finance was amazing as well. I can't express my gratitude enough for how much they helped me. I absolutely love my 2017 Elantra. The whole staff was friendly and upbeat. I will absolutely be going back and have referred my friends there as well. Thank you Rockland Hyundai! Sincerely, Melissa Bradshaw

edwin.saintel86

Jun 22, 2016

Shamma was very professional and respectful the whole time I was there. She made sure answered all of my questions and concerns. She is a wonderful person and possesssed a great positive attitude which i admired.

loub

Jun 20, 2016

Went to dealership. Ask about a car online listed for 4599. The first thing I was told is the price is $1,800 extra for dealer fees Plus tax and title. Tax and title understandable dealer fees not. Salesperson did not even show the car. The first thing that was mentioned was the extra cost. Dealership is a joke

Marie 701

Jun 14, 2016

I was turning in my lease and it was an easy process and they work with the numbers I wanted not the dealers numbers which was great. Ed Ramirez seem to be there on my side which was great! Mr. Mikal Smith stay true to his word about his promise. I'm bringing my friends there as well. Thanks guys!!

John T.

Jun 9, 2016

To summarize, we would highly recommend Rockland Hyundai. We live in Brooklyn and had a situation in 2007 which took us to Rockland's service center and they were incredibly accommodating. This is also our second purchase from this dealership.

Gary from Jersey

Jun 8, 2016

Came in to buy a new car, in part due to incentives being offered by Hyundai USA. Was told that they had none in stock, then told that there might be a "demo" available. Was told that demo counts as new in terms of getting the incentives. Was given a price that included the incentives, and the price was pretty close to what I was looking for. But the car I was shown turned out to be used, with several hundred miles on it. So the "yes, you're getting the factory incentives" line was BS. And while they got close to the price I wanted, they were actually selling me a used car (vs. new) without being totally transparent. They fudged the "demo" vs. "used." Plus lots of having the sales guy check with the manager, dragging out the length of the visit. Icky.

Ewilliams1223

Jun 5, 2016

I had a great experience with the whole crew at Rockland Hyundai. They were professional and efficient in helping me get into my new 2013 Hyundai Elantra. Shamma was patient and took into consideration my personal needs and went above and beyond to make me happy. She even transferred the stuff o had in my old car into my new car! I was there well after closing time and everyone stayed with a smile just to make sure I could take my new car that day. The sales manager and financial specialist Yorcarys were exceptional as well. I am very happy and satisfied with the service and customer care at Rockland Hyundai!

J&A2014

Jun 1, 2016

My wife and I went out to get us a new 2016 Hyundai sonata and I tell you it was the smoothest greatest experience I've ever had from purchasing a car we had a very patient knowledgeable salesmen, he actually didn't feel like a salesmen he felt more like a friend helping through a tough decision. I would recommend Juan Cabreja to any of my friends and family, he is great. I will deff be back to him to purchase our next vehicle. THANKS JUAN !!

steve845

May 25, 2016

The rockland Hyundai team POINT BLANK helped me figure out exactly how to get to the overall goal of getting the exact car I wanted without going out side of my comfort zone. Quite possibly the best car buying experience in my life and i've been through this process a lot! Thank you.

Charlie

May 21, 2016

Leased a new Sonata from them and turned in my old one. They agreed in writing to pay the wear and tear, excess mileage and last month's payment on the returned car. They only paid part of it to Hyundai Motor Finance and left me with a $650 bill. HMFC doesnt care that the dealer agreed to pay.I spoke in person twice to the Sales Manager, Fausto Gonzalez who told me it was being processed by the lease return department ..which is clearly not true because they already paid part of the bill.Fausto does not return my emails or phone calls..It has now been 3 1/2 months since I returned the car ..my only option now is to sue the dealership for the money. They obviously are hoping i will just give up. I told them I am an attorney and doesnt faze them.I have never owed HMFC a dime and I am a repeat Hyundai customer and this is how they are treating me!

ron.george

May 20, 2016

I wanted to write a blurb regarding my experience in purchasing my 2017 Elantra from you. I searched the internet for the best deal which had the options I wanted. When I found the vehicle, I came into look at it and your employee Roger Garcia showed me the vehicle and answered any questions I had. I felt very comfortable and completely relaxed. When I test drove the car with him, it was effortless and hassle free. He made the entire experience of purchasing my Elantra, along with trading in my car, effortless. I felt no car sales pressure which I completely despise. Being a woman, I felt completely satisfied and elated the way he treated me with the utmost respect. I was impressed with the honesty, integrity, and straightforward approach to selling a car. As you remember, I almost bought the car once before the month prior, but I changed my mind and decided to do some more looking. As I looked around, I found that many of the dealers just didnt meet my personal standard of integrity, not to mention the wide variety of selections of cars in your inventory. I kept thinking about the wonderful experience I had with you and your managers, Fausto & Tristan. They treated me like a ROCK STAR and made me laugh. I came back a month after and we made the deal. I have since put about 1500 hundred on my car and everything is great!!!!! This is my second Elantra after taking a break from my first one which I purchased in 2005. I have owned three Audis in between but nothing compares to my 2017 Elantra purchasing experience, hence the reason for me writing. I would definitely recommend your dealership to others and will check your inventory if I am in the market for another vehicle. Thanks again, Rockland Hyundai ROCKS!!!!!!!!

Noni

May 16, 2016

Leased a 2016 Genesis. Chris & Mikal were professional, friendly and there was no pressure in the process. We asked so many questions and they were happy to answer ALL of them! They made us a deal we could not pass up!

Jessicajaye7

May 14, 2016

Helpful, friendly, accommodating, I leased a Hyundai Elantra. Not much more to say. Shamma was awesome in helping me design the lease payment plan etc and super patient

shaquan2222

May 8, 2016

Every time I get a car from Hyundai they take good care of me and I would recommend anyone to get a car from them anytime

lyler

May 5, 2016

From test drive to contract signing, our salesperson Javier was professional and helpful in our decision to lease a 2016 Sport Sonata. The blind spot detection and dual temperature control are two of the new features we're enjoying the most. Thanks, Lyle and Roz.

John T.

May 1, 2016

We have been dealing with this dealership for several years now after their service staff saved us by being the only local dealership that could fix our Hyundai Entourage. We just purchased a 2017 Santa Fe. We got a very fair deal and Juan Cabreja, the sales person, was incredibly helpful and professional. The process took several weeks as we were unsure if we wanted a 2016 or 2017. Juan kept in touch and kept us informed, but was never pushy. When we finally purchased the vehicle he spent a significant amount of time explaining the car's features and making sure we understood everything.I can't speak for the other sales people but Juan was great and I would highly recommend him to others in the market for a new Hyundai.

OWEN

Apr 26, 2016

Roger G. is an amazing salesperson. His professionalism & knowledge really made the experience incredible. He never rushed nor pressured me into buying something I didn't want. He even got me a higher trade-in value for my car. Highly recommend him if you're going to buy/lease as he was extremely patient & friendly.

robert199

Apr 19, 2016

excellent there are no other statements at this time was quite satisfied with the dealership. the sales manger was very helpful. will return if same people are at this dealership. I have no others view at this time

tough to please

Apr 14, 2016

We were so impressed with the dealership, that our family returned for a second vehicle in 6 months. We looked at other local dealerships but could not find attention and a positive attitude as what we experienced at Hyundai of Nanuet.

A-W

Apr 13, 2016

Mikal Smith really helped us get the deal done! He was quick, to the point, none of the typical salespeople bs you would expect when walking in to a dealership. We came in at 7:30pm and we were out by 9:00 (they officially close at 8:00) with the car we wanted for the price we wanted and everything that comes with it.

Courtney_R

Apr 13, 2016

Came in with no scheduled appointment and was greeted and immediately taken care of by Chris Palatucci. He was very informative and I felt like I was in the hands of a trusted friend. Give him a raise because he deserves it!!!

RichLora

Apr 13, 2016

After deciding on a Hyndai Santa Fe or Tucson we descended on Rockland Hyundai. It was a very busy day and Juan Cabreja made sure we were not left standing around. He told us he would be about 15 minutes and was true to his word. He answered all our questions, educated us about Hyundai and the vehicles we were interested in. We left very confident we found the right sales rep and right vehicle. Returning in a week to test drive the Santa Fe and Tucson was just as enjoyable. Juan set us up with 2 vehicles and we were off. We brought another couple also interested in the Santa Fe. Returning to the dealership both couples decided on the Santa Fe. Grilling Juan for another hour we left knowing the next time we walked in we would drive out with our new vehicle. Juan had to locate a 2016 for us, and he did so within a week finding the exact vehicle we wanted... We just drove out of the showroom with our shiny new 2016 Santa Fe Sport AWD.

Deb and Rick

Apr 8, 2016

Was very impressive with the service received. Dealt with Jeff and he was awesome. A man of his word. Would deal with him anytime. Also dealt with a few other persons, but unfortunately don't recall there names. But they too were great! Very friendly, go above and beyond, and attentive. Would recommend this dealership to anyone without a doubt. Great job everyone!

Pat1020

Apr 2, 2016

My only concern was that there were some nicks on the front of my brand new car (Sonata Sport) and there were over 300 miles on the new Hyundai as well. When asking about the nicks I was given touch up paint and told to see if that would help with the nicks. Normally a brand new car should be immaculate and have very little mileage. This was noticed after I signed all my papers. Though my salesman was very good the mileage was not really discussed at all and I did not notice the nicks as the car was in the showroom with little room to inspect.

kjdiaz87

Apr 1, 2016

I got amazing service. Staff was friendly and answered all the necessary questions. Staff went above and beyond to ensure that I was comfortable and secure with my purchase.

Ivannany

Mar 31, 2016

Mr Battle was very helpful, funny and defenatly new what he was doing. I need it a car that would be great in the snow, and also had space for my sons car seat! Mr battle was pacient and showed my fiance and I plenty of cars. MR, Cabrera was also very helpful and understating. God bless him and his family. He explain to me very well what I was gonna be paying monthly in detailed. I would def recommend Rockland Hyundai to friends and family members anytime.

john.loggie

Mar 31, 2016

The was delivered in excellent condition it was clean with a full tank of gas.Javier Cano was a gentleman respectful of our needs and professional in his manner.

Noris08

Mar 31, 2016

We were treated very professionally by everyone at the dealership. Rob made sure to help us with everything and ensured that we were getting everything that we needed at all times. Will be bringing my family and friends to Rob in the future.

o.clark5784

Mar 28, 2016

This was my third purchase from rockland hyundai and like the other two everything was smooth and professional Jeff price and the mgr Faustian was great. The finance mgr yocaris was the best. Thank all of y'all and see you in the future

peterwistreich

Mar 28, 2016

Our car shopping was a very friendly, unpressured experience. We were treated respectfully and made to feel comfortable. As soon as our needs were understood we were offered the opportunity for a test drive and a transparent explanation of the costs involved. Our salesperson worked with us to reach an agreement on a fair price. The dealership provided additional perks in returning a previously leased Hyundai Veloster and in providing additional insurance for our new vehicle. Javier was an excellent salesman and made us feel as he was our advocate. Excellent job!

travjax71

Mar 25, 2016

I've purchased two vehicles in the past four months from Gervais Cambridge at Rockland Hyundai. He is friendly, courteous and very professional. It was an absolute pleasure to work with him and the rest of the staff at Rockland Hyundai!

dynasty200925

Mar 24, 2016

I had a wonderful time I would love to come back to the dealership again and I am going to tell all my friends about how nice the staff at Rockland Hyundai was.

jessny905

Mar 24, 2016

This is my second vehicle from Rockland Hyundai. I decided to come back even though I leave in NYC and I'm glad that I was not disappointed. The salesperson I dealt with (Juan) was knowledgeable about the Santa Fe and explained everything during our test drive. I would recommend this dealership again to others.

renejoneal

Mar 24, 2016

I had a very good experience purchasing my 2016 Tuson at this dealership everyone was very helpful and ver friendly. I would recommend this dealership to anyone I know planning to purchase a car.

soleil80

Mar 24, 2016

We received excellent customer service by providing us with the best car to meet our family's needs. We loved the incentives such as free oil changes, tire rotation and car wash.

frankbasile

Mar 23, 2016

Today I had my Hyundai Santa Fe serviced at Rockland Hyundai in Nanuet NY. I would like to say thank you to Service Manager Albert Morejon who treated me very well. It is people like Mr Morejon that keep me returning to this dealership to purchase vehicles. In the past, going to have a vehicle serviced was not a pleasant experience, but when I found Rockland Hyundai, I was amazed in how well they treat customers. Because of this excellent treatment, i have purchased three new Hyundai vehicles for my family members in the past four years and will return for more, Thank You - Frank Basile

Steven Octaviano

Mar 19, 2016

The experience was great. Javier was very knowledgeable answering all questions and I did not feel pressured in the overall sales process. This place is a well oiled machine. Would highly recommend.

coachtraina

Mar 18, 2016

Javier was an amazing salesman! He was very straightforward and patiently answered any questions we had. I walked in with my defenses up, ready to haggle with the salesman, so I was completely caught off guard when Javier offered me the price I was looking for. He did not pressure us to make a decision AT ALL. I highly recommend Javier and Rockland Hyundai.

alllights7

Mar 17, 2016

Excellent service was given to me, Shamma and Fausto were great to deal with, comfortable atmosphere and all questions answered. This was my 3rd lease from this location and i am really enjoying my 2017 Elantra. I really appreciated the follow up call I received from Shamma asking how everything was with the car and that if I needed anything to feel free to contact her. Very professional.

curtislarose718

Mar 17, 2016

hyandai of nanuet is a great dealership the car dealers are good guys and walk you through a very swift and smooth car buying process I appreciate it .

Lorenzo C.

Mar 17, 2016

My experience at Rockland Hyudai was amazing! It was fairly quick and painless and most of all they were very professional and genuine,There were three people in particular that made my experience so memorable:Robert Battle, Tristan George and Johan Rivas. Their combined efforts made my girlfriend and I have a great experience. I remember driving away in my new 2016 Hyundai Sonata, which I leased, thinking " Wow, I got a really good deal. Those guys were awesome. I love this car!!!P,S.-I really felt like I could trust them. Which is very rare in that business.

l.santamaria

Mar 16, 2016

The guys were great Jeff the salesman was very helpful in getting my deal done. Tristan and fausto the managers made everything nice and smooth

Emlopez

Mar 14, 2016

Advertised a used car at a certain price, when we got there the price was double with "processing fees" and "repair fees". Totally dissapointer that this false advertising process was used. Watch out.

netmanjmb

Mar 13, 2016

I will be very fair with this review. First, I would recommend that you take a digital photo of anything written down on paper, because if it not written, it will likely change in the end. Even if it is written, you will see the numbers change when they go onto the typed sheet. The initial sales environment was fairly positive and expected. I have previously purchased 7 new Hyundai's in the past (from Liberty Hyundai and Paramus Hyundai). I decided this time to purchase a used car, so dealership (supposedly) was not as important as the price. As many have stated on these reviews, Rockland's internet prices are typically very good, so many are enticed in at least going to take a look.So, to make this review short and to the point, Rockland Hyundai absolutelty WILL make up the profit on the stated or quoted price by inflating the prep/dealer fees to whatever they need to to hit the profit percentage margin. These fees are negotiable, even though they may try to tell you that they are not. If you cant get them down to 200 or 250, walk out. But, if you do get them down, watch your sales/finance details very closely. On my paperwork, they took the registration/title deposit and kept unused deposit. The sad aspect is they asked for $400 dollar deposit (which I thought was outrageous) for this and the total cost for the registration and title came out to $65.50.So, if you are extremely detailed and want to take a change that you will catch the little changes, you could get a decent deal at this dealership. But, if you do not want the headache, go someone else

Noris08

Mar 12, 2016

I came in with an idea of the car I wanted and a trade in, to my luck I was assisted by Robert Battle whom from the start worked with me to ensure that all of my needs were met, he was very detailed and took his time to explain every single item and feature of the transaction and the car. He and his manager assisted me with the finance aspect and made sure to do their very best so that I would get a deal that I felt comfortable with. Everyone that I dealt with starting with Rob and ending with finance services was extremely professional and genuinely happy to be able to assist us with this purchase. I am very excited to had purchased the Santa Fe 2016 and am thankful for Rob. Will make sure to bring my friends and family members to him.

edwin1280

Mar 10, 2016

The reason we felt fooled was internet price was told it couldnt be honored, not because of a typographical error online they just didn't want to go down on price saying it was not possible.

jgm76

Mar 3, 2016

everyone i dealt with were very professional. i did not have to wait long to speak with the person in charge of sales and promotions

MoneyGreenCruz

Mar 1, 2016

It was time for a change of vehicle in my life, and let's just say I am not too great with major changes or purchases like this, since I was still driving my 2005 Mitsubishi Outlander (although it has a lot of life left). I wanted a Range Rover and had spoken to Tristian, the General Sales Manger, a few times on the phone about my budget and price range and he said, "no worries I'll get you in the car you want and deserve", I didn't know whether or not to believe or trust him, but he gained my trust and my friendship. I am not the easiest person to deal with (only admitting this online) yet he was so patient, flexible, supportive and encouraging throughout the entire process. Him and his amazing team were extremely attentive to my needs and even my headache. Tristian called me as soon as he got his hands on a Range Rover he knew I would love. We then scheduled a time for me to go to Rockland Hyundai for a test drive and that's when I met with a wonderful, empathetic, experienced and knowledgeable sales representative named Javier. Who ran all my paperwork and gave me some suggestions to deal with my insurance. He also kept me up to date with the entire process and I finally decided to come back and make my purchase. Then, I met Joan (pronounced Johan), the finance manager, who noticed I had a headache and brought be an Advil and a water and not to mention, had the patience to deal with me for almost 4hrs of negotiations and walking me through the entire financial aspect of this purchase until I was clear about each step.Finally, I had the car of my dreams and I was like, I can't even drive it back because I was alone at the dealership and Tristian told me not to worry and to leave my Mitsubishi at Rockland Hyundai until we figured something out (my friend came with me the next day to get it). I cannot put into words how grateful I am to have met each of these individuals who made me feel at ease throughout an experience that can be overwhelming at times, especially for a female. I am beyond satisfied with their customer service and would definitely highly recommend Rockland Hyundai dealership if you're interested in purchasing a new or preowned vehicle that suits your needs and budget. Thanks again for just keeping it real and professional.

Mike

Feb 28, 2016

I am very satisfied with my new Hyundai. My salesman Juan was very professional and gave me a very fair deal instead of trying to pressure me or deceive me. I really dislike high pressure sales tactics, but I did not feel pressured at all while working with Juan.

Clara

Feb 25, 2016

I had a great experience at the dealer. Everyone was really helpful and no issues. My mother purchased a car last year and now I just purchased one for myself. Great place and recommend everyone to purchase there.

CLC0

Feb 23, 2016

I got just the car I wanted at a price that was fair. The staff very helpful. No high pressure sale tactics, and they listened to what I wanted.

Dane

Feb 21, 2016

Was interested in purchasing a 2008 evolution x, which I was contacted several times about the cars availability. My appointment was for 1:30, when I arrived no one spoke with me for 20mins. Then I was told the vehicle was sold, when they called me earlier to confirm the appointment no one stated the vehicle was no longer available.

jocelyn pilgrim

Feb 17, 2016

i went in with no expectations. we received an invitation to trade our vehicles and my husband and i decided lets go get some information on this. we were there a for a long time but by the end of the day we were taken care of and left happy and satisfied we both traded our cars and the salesman was a prince.

Kenny D

Feb 15, 2016

My experience was amazing. Jeff and Fausto were very professional. I was fortunate to luck out and work with them on a new car. I was able to get a sweet deal on a Hyundai Elantra. The customer service was great, and I will certainly tell my people to come here when they are looking for their next vehicle.

BV

Feb 14, 2016

This will be my 6th Hyundai from Rockland Hyundai. My sales person Roger Garcia was wonderful on my purchases. All the sales and department staff was just great. Process was a breeze. I would and have recommended Roger and the Dealership.

jburke7474

Feb 6, 2016

During our time at Rockland Hyundai we workef with Roger Garcia and Mikal Smith. Both gentlemen were very professional and helpful. They made our car shopping experience easy and enjoyable. This is the 4th car we have bought from this dealership and we are always happy with them. They were able to get us into the car we wanted, with all the options we wanted and at the price point we wanted. We would highly recommend this dealership!

dinadenyit

Feb 5, 2016

If it wasn't for this team, I wouldn't have been able to purchase a car. They will go above and beyond to help you without feeling like you are being scammed. They are all easy to talk to and you never feel rushed or ignored. Thanks again guys! !!!

MargieS.

Feb 2, 2016

As a first time buyer, I was nervous purchasing a vehicle. Meeting Juan Cabreja made me feel very comfortable. He was very informational. Leaving location with a brand new 2016 Hyundai Tucson.....as a satisfied customer...Thank you Mr, Juan Cabreja.,

BobM

Feb 1, 2016

Everyone at Rockland Hyundai was very knowledgeable and helpful, Jaun and Yorcarys are the best, quick no nonsense purchase, will definitely be back.Thanks again.BobM

NeilH

Jan 30, 2016

I have purchased many vehicles over the years. My experience with Rockland Hyundai was the best I ever encountered. What a pleasure! Tristan the general manager gave me everything he promised and more. His price was the best by far out of any dealer. Juan Cabreja my sales consultant was great. He was very knowledgeable and could not be more helpful with our decision process. If you are looking for a car, you would be crazy not to visit these guys. I will be back. Thank you!Neil H.Mahwah NJ

Honestman07

Jan 27, 2016

Poor customer service!!!Finance dep. Will rob you blind!!!Stay away as far as possiable!!!!The worsest dealer in the County of Rockland!!!Stay out!!!!!

Lora C.

Jan 27, 2016

I have to say that I dealt with a very supportive team and cannot complain. I originally wanted a 2016 make that would be good for me overall. Something small that doesn't guzzle gas like water, affordable, and reliable in fair weather conditions (in handling snowy roads- ice is another story for another day).In shopping around, I originally sought the Accent since I know that I would be the main driver/ person in the car. A bigger vehicle would defeat the purpose at this time. I have relatives who own and drive Hyundai's, and I enjoy being in their cars. I've seen commercials about leasing the Elantra, but I was really determined on getting the Accent,. I would like to thank Javier for the test drive. I really enjoyed it, and love the blue exterior (still do). I did spend time reflecting on the car and did some research. I was really sold on the Accent. The Elantra looked good, but I was looking at the Accent mainly for affordability. Prior to the time of purchase, and while shopping around, at Rockland Hyundai I have to say that Mikal is, and was very supportive in seeking the best deal for a better vehicle for me. He made sure that I left with a vehicle that would better suit my needs, and still manage to meet my expectations. Today, I drive a 2016 Hyundai Elantra, and love it!!!!!!!!!!I love the color (blue and cannot go wrong), the full tank of gas (thank you all so very much) and the overall quality of the car. I would also like to thank Joan as well for all the work that he has done, especially when working with me and both of my parents and for choosing a financial package for me that included important elements such as key replacement!!!!!!!!!!!!!!!!!!!!!!!

JUDYAOK

Jan 26, 2016

Staff were very helpful, made the process easy. Negotiated price and trade in of existing vehicles to our satisfaction so we were able to purchase desired Hyundai cars.

Fred

Jan 25, 2016

Juan was very helpful in choosing a car. He worked well with me to have the car ready on time and all items that he promised were attended to. I would come back to this dealer if I had to buy another car.

MyriaJ

Jan 25, 2016

I purchased a 2014 Jeep Cherokee and Mikal Smith was very knowledgeable and friendly. I got a great deal and I am very happy with my new truck. I had been searching for trucks and had been to numerous dealerships. I feel that I made a great choice and I will definitely recommend Rockland Hyundai to my friends.

SINCLAIR1738

Jan 25, 2016

The best experience by far!! 5stars! staff was very knowledgeable and friendly and gave me a great deal. My Husband and I had been searching for a new car for a couple of months we were so skeptical of the dealership because of the many bad experience with others in the past. so we gave Rockland Hyundai a shot we traded in our 08 Altima that I've had for many years and they gave me top dollar for it. My salesperson ED was very helpful knowledgeable and I did not feel pressured into leasing my car. I will definitely recommend all of my friends.

HWAWRUNG

Jan 23, 2016

Ishmael, our salesperson was very professional, courteous, and informative.He smoothly assisted us with all of the following during one visit: with our trade-in, with the paper-work associated with out of state purchaser, and with departing the dealership with a car of our ourchoice. Thank you very much once again, Mr. Ishamel! We love this Santa Fe!!

Ghost1001

Jan 17, 2016

Great Experience with Gervais Cambridge. Very knowledgable in his field and held me understand all aspects of my New Hyundai. Will highly recommend him and Rocklamd Hyundai to my friends and family

Bmd1701d

Jan 16, 2016

The sales team were amazing. Special thanks to Jailer and Tristan. The team was very attentive and friendly. I was thrilled with the deal I got on the car. I will defiantly be a returning costumer. I will be sure to tell friends and family how great Rockland Hyundai is.

HondaGirl86

Jan 13, 2016

Thank you!! Lol.. My salesman Javier Cano and finance manager Miss. Y. Cabrera went above and beyond to get me into a vehicle with my poor credit! Got me a great car, and good monthly payments. Again thank you Javier!!! I'd refer anyone to Rockland Hyundai!

JPOST0726

Jan 13, 2016

Friendly and easy transaction , good follow up and support with using car and service when we returned the following week with no appointment. Nice to work with.

WON.KEEYEON

Jan 13, 2016

I walked into this dealership expecting to get a used car that was listed on their site. When I got there, the associate (Gervais) walked us through the lot on a cold day only not to find the car. Then he had us drive to a different location a few minutes away to find the car instead of looking in the database himself. We got there and there was no car. We returned to the dealership and he decided finally to ask his manager. We waited, and at this point had been at this location about an hour and a half. Normally, we probably should have left at this point, but my son and I like to give people the benefit of the doubt. Unfortunately, we were way too lenient with them and they pretty much pushed a new car on us. We figured the value of the new car would be good enough to be worth it, especially since the associate told us we'd be able to receive 0-0.9% APR on the car. Of course, after we already paid the down payment and proceeded to go to the financier, she gave us a rate of 5%. Only after we made her check again did we get a rate of 3.99%. At this point, we had invested so much time at this dealer that we just went through with the sale. Money is just money, honestly, but having integrity is huge. I will never come to this dealership again.

dupedcustomer

Jan 12, 2016

INCOMPETENCE AT ITS BEST!! Dishonest dealings & poor communication all around. Advertised a car at a low price and tacked on a ridiculous $1525+ dealer prep fee (in addition to title & tags) to get vehicle ready for delivery, and then wouldn't stand behind salesman's words about warranty. Coincidentally, salesman no longer works there. Wonder why? WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE!***RESPONSE ADDED ON 1/22/2016*** - Seriously, your patent response at this point is pathetic. How about refunding the $1500 fee which your salesman didn't honestly earn, or at the very least the $800 out of pocket costs we incurred to repair the vehicle's safety issues (broken axles, ball joints, etc.)which were also not disclosed. How this vehicle passed inspection is a wonder to us all, because it should not have been on the road, safety-wise.Customers beware of these scammers!!

LJN

Jan 9, 2016

Just bought a 2016 Sonata Sport. Jeff the Sales guy was great had a deal in record time and the finance part also went quickly. We have bought 3 other cars there and this experience was the best ever.

LACOUMEWINES

Jan 8, 2016

I came out of BMW's after 25 year... My Genesis is twice the car for half the price... Love it, so glad I switched...Bye bye BMW!

CWYNNE27

Jan 6, 2016

Mr. Cano was very professional and helped me identify a vehicle, which made sense for my situation.I would recommend him and the dealership to family and friends.

GKASMIN

Jan 6, 2016

Gervais was an awesome employee and I would recommend him to anyone. He was very polite and professional. He answered and found everything I was looking for in a car. I look forward to working with him in future purchases.

THKUITERS

Jan 6, 2016

I will recommend this dealers with my brother very soon we will go back and bay another car for May brother hopefully we have a good deal like me

1st sonata

Dec 30, 2015

Salesman (Garcia) and manager (Gonzalez) were very friendly and helpful. Mr. Garcia was very patient explaining the workings of the car. Financial person was very knowledgeable.

Leigha

Dec 30, 2015

I was in search of a new car and had already been to a few dealerships where I want very impressed by their "great deals" and "specials." I went to Rockland Hyundai just to browse and get some information. Little did I know I'd be leaving with a great car that was just what I wanted. Javier Cano worked with me to test drive a beautiful car and fit it right into my budget. He was extremely helpful and reasonable. I highly recommend Rockland Hyundai and speaking with Javier. You'll be in good hands and leave satisfied with your purchase.

VKRUSSIAN

Dec 29, 2015

VERY PROFESSIONALFRENDLY AND FAST SERVICEGOOD PRICEGOOD CARGOOD PEOPLESNICE PRESENDMY WIFE SO HAPPYIM SO HAPPYSEE YOU NEXT DEALTHANK YOU

CMOK143

Dec 23, 2015

Sales person wasn't clear about final costs, promised things he wasn't able to deliver and never even took responsibility. The finance person was incompetent, unprofessional and need me to point out errors in the final numbers.

nlopes650

Dec 22, 2015

My experience was positive the salesman's were informative and direct. They were able to accept no when I didn't agreed with additional upgrades. I would go there again when looking for a vehicle.

jeffawex55

Dec 21, 2015

You must see John Guzman. Personable, friendly, great smile, no pressure and work his fingers to the bone to get us the best price. Go see him and tell him Cindy and Jason sent you and to say hi to Dave :-)

arhome

Dec 18, 2015

I brought my vehicle in for replacement of a defective rear view mirror. I was greeted by Service Advisors Mike Rowan & Albert Moejon who both assured me that my car would be repaired in a timely manner. Their friendly demeanor and can-do attitude are commendable attributes that resulted in a very satisfying service experience. I will definitely continue to use Rockland Hyundai for all my vehicle service needs.

ZULUAGAA

Dec 18, 2015

It was appreciated being offered refreshments and dinner paid for due to the amount of time spent there. AP also strived to make sure we were taken care of and wanted to make sure our vehicle was prepared for delivery in clean condition.

KRIS.PEARSON

Dec 15, 2015

let them know what i wanted. they found exactly what i asked. the paperwork was 90% complete upon my arrival and i was out the door with my new car. excellent experience!

Phour416

Dec 15, 2015

I'm writing this as a follow up review to my original pre-lease review found below.I went to many other dealerships before this one (not Hyundai, but other brands) looking for a great deal on a new car lease. I only happened to be in New York because all the NJ dealerships were closed on Sunday. I had driven many cars, tried many different styles and negotiated up and down for about a month, and prices just weren't where I needed them to be. As a current student in grad school who's about to student teach and won't be making much money for some time, I knew I needed a low monthly payment and a reliable car. I found both at Rockland Hyundai. From the moment we walked into the dealership, we were encapsulated in an environment of "yes we can." I told them what I was looking for, what I was comfortable paying, and why. They didn't give us the usual "oh wellYou know, you have to read the fine print on the ads" tag line like almost every other dealership we had gone to did. (To be fair this was the only Hyundai dealership we went to, as my family kept insisting that we check Hyundai out as a brand.) Jeff greeted us, had a "can do" attitude and made sure I loved the Hyundai I was looking at before talking any numbers or sales. He referred us to his manager Tristan, who worked with us every step of the way to allow me to get out of my old lease and into a new Hyundai. They both understood my situation, and always had me feeling that my lease was being catered to my needs. When in the finance office, we were helped by Joan Rivas who was also extremely helpful and professional. I'm now the proud leasee of a brand new Hyundai Sonata, my payments are right where I needed them to be, and it seems this dealership just made a life-customer. COULDN'T BE HAPPIER!!

Christine Scaffidi

Dec 14, 2015

I went to the Dealer for a routine oil change and left there with a new 2016 Hyundai Elantra. I had spoken to the salesman I had previously dealt with and expressed my concerns with him. I had referred my friends to the dealer and they were not satisfied with their experience so they walked out. Javier went above and beyond to rectify the situation. From the Service Department to the Finance Department all over great customer service!! Highly recommend

Anne Rose

Dec 14, 2015

The staff at Rockland Hyundai were all so helpful - specifically Mikal Smith. A true gentleman who was helpful and explained things thoroughly. Thank you Mikal.

Alan442

Dec 12, 2015

I had the pleasure of working with Sales Consultant Jeff Price regarding the purchase of a new Santa Fe Sport and the trade-in of my 5 year old Santa Fe. Jeff was knowledgeable, courteous and professional and went the extra mile to give me a very competitive price on the new Sport.I was very pleased with the valuation of my trade-in as well. I actually purchased the General Manager's auto (Tristan George) and appreciate the exemplary customer service exhibited by the entire Rockland Hyundai staff. I will definitely recommend Rockland Hyundai to my family & friends for future car purchases.

Marftt6123

Dec 10, 2015

Javier Cano is a 5 Star Sales Consultant. He is knowledgeable aiming to please customer demand n needs. A no nonsense cut through the chase approach. I definitely recommend Javier for your Hyundai experience.

anita

Dec 8, 2015

Mikal Smith s a true gentleman and a man of his word. I would be happy to do business with him any time and will recommend him (but only him) to anybody looking for a car.I am sorry to say I cannot say the same of AP Duran or Joan Rivas.

ANNM109

Dec 4, 2015

Excellent experience....seamless transaction. I first went on the website and spoke with two internet employees, one of whom was Joe Palatucci, who provided immediate answers to my questions and forwarded the application forms to get my process started.

CONNIELA

Dec 1, 2015

Because it was a special sale day the wait was extremely long. The payment price changed very often, upward. In spite of this the salesman was a very pleasant man.

Rn4all101

Nov 29, 2015

This dealership was great! They worked with my budget and made it happen, despite my credit! I would definitely recommend this dealership to anyone. Gervais, my salesman was very friendly, knowledgable and humble. Thank you!!!!

OHMSS

Nov 19, 2015

This is the third car I have purchased from Rockland Hyundai never had a problem with anyone at the dealership ...it's like All Hands On Deck to get me into a car the manager sadly I can't remember his name always goes out of his way to get me into a car( I jokingly call him David Ortiz the baseball player from the Boston Red Soxs)and Roger Garcia is always the one that shows me the car and works with me the service person Albert always straight forward no xxxxxxxx

PRETTYCHICA727

Nov 17, 2015

Very Friendly Guy and most importantly he treated me with honesty and respect. I did not feel like i was being lied to or misled.

JOCELYN.LAKE

Nov 16, 2015

My experience at Hyundai was very rewarding! Jeff Price couldn't have been more professional warming and sweet. Tristan also gave me a great feeling! Thank you so much for this great experience!

JCINICOLO86

Oct 14, 2015

Roger was a great help he helped show me many different vechiles took his time and helped me in the right direction I highly recommend roger

TIGERGIRL1

Oct 6, 2015

This was my first experience with this dealership and I will definitely keep them in mind to be a return customer. I highly recommend them for anyone in the market to buy/lease. Javier made the leasing experience a pleasure. He was friendly and very professional.

Chris S

Oct 4, 2015

We just purchased three cars in the past twenty four hours. Jeff Price,Fausto Gonzalez,and Yocarys Cabrera could not have been more helpful making the process go so smoothly. I would recommend Rockland Hyundai to everyone !!!

tyler0618

Sep 26, 2015

I highly recommend Rockland Hyundai! Particularly Gervais Cambridge whom is a Sales & Leasing Consultant at Rockland Hyundai. My entire experience was focused on what was beneficial to me the buyer.

JOANDANIELGESSNER

Sep 24, 2015

My experience was very good and professional. The purchase of the lease was executedclearly and efficiently. Any issues that I had concern about were handled with ease and confidence. I am very pleased with my experience at Hyundai.

sss

Sep 21, 2015

manager Mikal Smith should be commended for getting the job done easily and with no bs. Did what he said he would and when. This is my second car from them and will no go anywhere else.

arod200

Sep 17, 2015

The staff was friendly. They worked hard to help us get the price that we wanted with little to no BS. Felt comfortable with dealing with the salesman and his mgr

Esq

Sep 17, 2015

I would definitely recommend this dealership. Everyone was very welcoming from our first time in the door and Roger Garcia and Mikal Smith took great care of us. They made time for our questions and both showed a lot of interest in meeting our needs with the lease of our new and awesome Elantra.

CC Man

Sep 16, 2015

The sales force was professional and provided with me with what I needed, and were not pushy like so ,any other sales people in the industry are. The price of the car I purchased was very fair.I recommend Rockland Hyundai.

GMEREDIT

Sep 13, 2015

Juan Cabreja was great to work with and he treated us like family. He was very attentive and went out of his way to make us feel comfortable. He answered our questions and gave us suggestions. He wasn't pushy or overly aggressive which we really appreciate.

Christine

Sep 11, 2015

We were in the process of leasing my daughter's first car and after visiting the showroom as well as other dealers, we had received a call back from the Salesman (Javier Cano) and decided to go back to the showroom and lease a car through Rockland Hyundai. It was a pleasure dealing with him as well as the Finance Department.

MRCOUNTRYCLUB2011

Sep 11, 2015

GREAT EXPERIENCE. WILLING TO HELP ME GET THE CAR I WANT AT THE PRICE I WANT. VERY PROFESSIONAL AND RESPECTFUL. TOOK CARE OFF EVERYTHING IN A TIMELY MANNER. DEFINATELY COME BACK AS A CUSTOMER WHEN MY LEASE IS UP.

None

Sep 9, 2015

Everyone was very helpful I know I got a great deal my salesman Gervais was extremely professional and personable I couldn't of asked for a better experience

Villalona

Sep 9, 2015

Professional and courteous staff from the sales consultant, Juan Cabreja, to the sales managers, Fausto Gonzalez and Mikal Smith, to the business manager, Joan Rivas. What a wonderful experience! Sales Consultant Juan Cabreja was amazing! He took the time to discuss all possible options without the pressure to purchase. And business Manager Joan Rivas sealed the deal with his astounding personality. What a great team!

S & S

Sep 8, 2015

Salesperson, Gervais Cambridge was knowledgeable, pleasant, not at all pushy or hard-selling. My wife and I (the car is for her) test drove 4 vehicles over a 3-visit/3-day period. In between we visited another Hyundai dealer on Rt.17. The Rt. 17 salesman seemed to have little-to-no interest in even putting us in a car for a drive. Gervais was pleasant, accommodating, and welcoming; he explained the various features to us in as much detail as we could mentally digest. It has been 10 years since we bought a new car and suffice to say, the features now - even "basic" ones - are pretty impressive. We worked with the finance people to an agreeable deal - paid well within the range we desired, and a week later - we are very happy with the car in every way. We made a good purchase, got a good value and overall had a good experience. The sales manager, Fausto, was also very good and friendly in his dealings with us each time we visited. I would (and have) recommended the dealership, and particularly our salesman to other people we know who are considering a similar purchase.

FRITZER1210

Sep 8, 2015

Professional staff. Discussed all options clearly. Followed up after the sale. Provided a reasonable quote before going into showroom. Handled DMV matters without problems or issues

RCOLUCCI247

Sep 4, 2015

Bought a vehicle from Roger, a very modest, honest sales person. Help me picked the right vehicle for me and with a great price with it. Was always there to answer all my questions specially afterwards. I would recommed him to my family and friends

USA #1

Sep 2, 2015

This is the Second car I bought from Hyundai in past year( 2015 Elantra and a 2007 Chev Cobalt).Felt comfortable with Roger and Mikal.They knew my budget and worked with me to get the car I wanted,received a great deal!Extremely friendly as were the other employees I came in contact with on the showroom floor.

Beth F.

Aug 31, 2015

I needed to get a new (pre-owned) car since my car at the time was no longer drivable. Javier Cano was my default salesperson. He listened to what my needs were and found a car with my specific criteria in my price range and helped me get financing for it, all with minimal fuss. He stayed in touch with me to answer any questions I had and ensured that my car-buying experience would be smooth. He kept his word and I am very happy to say two weeks later that I am LOVING my new car and when it comes time for either my husband or me to purchase a new vehicle, I would happily return!

JoeW

Aug 31, 2015

My wife loves her new Santa Fe Sport! Jeff Price was great, worked hard to make the deal happen for us! He was polite, friendly, and wanted to make sure we were happy. He was patient going over what we were looking for and worked to get us a deal we were very happy with. He also provided a nice spot for our little boys to sit and watch cartoons while we finished the details! He also made sure we realized that it was a team effort within the dealership - giving credit to Yocaris, Fausto, and Tristan for helping to make the deal happen for us. Yocaris was very friendly and helpful working out the financing details. She spent time with us, making sure we knew all the specifics and answered all of our questions. Overall a very positive experience - very friendly and quick to find the vehicle we wanted at the price we were happy with.

johnniehonnie

Aug 31, 2015

I went to Rockland Hyundai on Saturday, 8/29/15 to trade in a vehicle. Tristan George, the General Sales Manager, turned a potentially negative situation around. The Salesperson I got was not knowledgeable about the products he had on hand and also was not truthful about my ability to get into a new vehicle. He went so far as to tell me to go have lunch while my vehicle was being prepped for me and he also transferred my insurance to the new vehicle when he knew that he was told that the deal was not going through. Of course, when I returned, the truth came out. Enter Tristan George. When Mr. George intervened, he was polite, courteous, and knowledgeable about the vehicles and most importantly, truthful about my ability to obtain a new vehicle. He went above and beyond in order to make me happy. He said his concern was to work with me to come to a solution I was happy with. It is so very important that honesty is at the forefront when doing business, if you want a happy customer and if you want that customer to recommend the dealership to others. That would not have happened if Mr. George did not intervene in the manner that he did. He turned a bad situation around and made it into a positive one. I think Mr. George is an excellent manager. I am happy that he went above and beyond to ensure that I was a satisfied customer after taking over for his less than knowledgeable salesperson.JB. Bronx, NY

Wallex

Aug 31, 2015

I will keep this brief since I already submitted a review online, but what was supposed to be a trade value appointment ended up being a great sale handled by a great group of sales and financial team. I applaud Roger, Mikal and Joan for making my visit a great experience in getting into a new 2016 Elantra. I love the car and committed to Rockland Hyundai for the excellent service I received.Jean C.

CSTRITMATER

Aug 28, 2015

Literally walked into the dealer know what I wanted. The negotiation lasted an hour, and we were preparing paperwork. I took delivery on the car that very same day. Will go back in a heart beat, as long as I get to work with these guys again!

D_STARROPOLI

Aug 28, 2015

Roger and Tristan were absolutely wonderful to work with!! They were extremely friendly and informative!! They made this process so easy! I will definitely be recommending them, as well as, this dealership to my friends and family!

SVETRANO1991

Aug 27, 2015

Roger was great. He has great customer service. I have a friend looking for a car and will recommend that he goes to see Roger.

Matt53158

Aug 26, 2015

Very friendly people who worked with me towards the perfect deal. Gervais, Mikal and Yorcarys were all very helpful thru the process. There was great support with very little pressure.

HMARKOWITZ24

Aug 24, 2015

roger was an awesome salesman! very knowledgeable and helpful in my purchase! A+++ made the whole experience cool, calm , and very easy!! would be a pleasure to do business with him again and will recommend him to all my friends and family! keep up the good work!

JOEY G

Aug 24, 2015

THIS IS MY THIRD ELANTRA, I HAVE ALWAYS BEEN HAPPY WITH MY CARS. THE ONE I HAVE NOW IS A BLUE ELANTRA SE, IT DRIVES LIKE A CHAMP. EASY TO MANUVER, GOOD PICK UP AND YOU DONT FEEL LIKE YOUR DRIVING IN A TIN CAN, IT HANDLES THE ROAD AND HAS A FINE FEEL TO IT. SINCERELY JOE GALLEGO

NYCChiNC

Aug 24, 2015

I been with Hyundai for a looooonnnnnngggggg while. I had (1) 1986 Excel and (5) Santa Fe's over time. This is purchase made my sixth Santa Fe. I received a call from Gervais Cambridge about purchasing a new vehicle, so I went to the Rockland Hyundai dealership on 08/17/2015 and was told I would get a great price on my next vehicle, so I challenged the Rockland, NY dealership to keep it's word. I showed up on 08/24/2015 for service, sat down, numbers were tossed, and I received a good price on a vehicle that was shown to me, so I drove home in a new Santa Fe. Everyone involved was great ...

Tracey_Tony 2015

Aug 23, 2015

Because Im an owner of a Hyundai now for 10 yrs and am very happy with it, it's a no brainier. But I have to say that I was very impressed with the general easy going atmosphere. I never felt pressured and felt that my sales rep was Upfront with me and honest. ?? ????

tough to please

Aug 19, 2015

The sales team knew I was serious about a purchase of a new vehicle. The addressed all the concerns that my wife and I had. The dealership normally closes at 8:00 pm, yet no one left the floor until we drove away in our new car which was about 9:45 pm.

kpluongo

Aug 18, 2015

Went to Nanuet as the car dealers are all closed on Sunday in NJ. Brought an ad in that they matched. Was looking for a 2 year lease on a 15 Elantra. They had no 15s in stock and gave me the same deal on a 2016. Was able to leave same day with my new car.

PUNITMENDA

Aug 18, 2015

received a good price on the car. Gervais was very attentive to what i needed and followed up on a timely basis after purchase regarding my plates and registration.

RUFANY8

Aug 18, 2015

My credit is bad I went to rockland Hyundai and Juan I told me not to worried about my credit I couldn't believe I drove with a new car the same day go to rockland Hyundai I recom to go see Juan Cabreja and tristan

Wallex

Aug 18, 2015

From the time I received a call from a customer service rep setting an appointment to meet with sales, I felt truly blessed to have met with Mr. Roger Garcia, Kal Smith and Joan Rivas for getting me into a brand new 2016 Elantra. My visit was initially to get an idea where I stood in terms of pricing for my 2013 Elantra that I purchased used at a different dealer. I knew it was time to upgrade, but didn't feel totally "ready". Roger listened to my story and felt confident enough to show me a couple models based on what I told him my interest would be. His professionalism and no pressure approach made it easy for me to go ahead and give it a shot for a new car deal. In the process, I was introduced to Mr.Smith (sales manager) and was made to feel like a long time friend. Well the friendship became long indeed as these guys worked well past their shifts to satisfy a pretty difficult customer. I applaud Roger Garcia, Mikal Smith and Joan Rivas for providing me with more than added value service, they established a customer for life who will pass this on to anyone looking to buy a car and not some sham just to make a quick buck.Kudos to these guys!!Jean Charles

RYLANDERG1

Aug 17, 2015

This guys at rockland Hyundai are the real deal they help me get into the car I was looking for I took the car the same day thank you Juan c Tristan and Joan

MONICALLUBARES7

Aug 16, 2015

Juan is the best he made my wish come thru!!! I love my Tucson I told them how much I could afford and made possible go see Juan Cabreja at rockland

MAXIMEISSAINT

Aug 12, 2015

The experience i had at Hyundai,i spent a good time,it was great,the service the employes gave me was very friendly ,respectful. Before in the past, honestly i thought that the model was less better than other car.i was wrong.

DEVCHICK07

Aug 11, 2015

The entire staff at Rockland Hyundai was friendly, courteous and gave me a fair deal on the new lease of my 2015 Sonata. I happened to get my new car the week of my birthday and Roger and the rest of the staff went out of their way to wish me a Happy Birthday - even putting a Happy Birthday sign on my car when I picked it up and giving me birthday balloons! I love the car and look forward to doing business with this dealership again.

JENNIFERKRISTYN

Aug 11, 2015

After running out of gas on our test run, we were disappointed to be given our car on empty. We were also disappointed that the mileage increased a little and was therefore above the amount we signed.

chris1

Aug 10, 2015

Stay far away from this dealership !!!!!!!!!!I Thought bait and switch was illegal but it goes on here all the time!!!!I was promised a use car they had. I told them I would be there at noon. I was there but was told the car was sold last week but wanted to show me a car over 3,000 more.I refused and left.They called me back to come in,I live an hour away,When I got there again the car they told me about was sold.They told me they would put me in a Mazda 3.This car was a lemon it had to be sent to Mazda to adjust the check engine light.Well Mazda said this car should never be sold to any one.It was unsafe.I never went back.This is after I put a 651.00 deposit on it.It was like pulling teeth to get my deposit back.They lied to me over and over.I bought a car from Rubys auto sales Middletown N.Y..This car is great I drove it to Nashville about 1000 miles .It ran great good gas millage And the dealer Ruby was honest and fair unlike Rockland Hyundai !! I will always use Rubys never Rockland Hyundi !!!

MCorelli

Aug 8, 2015

Went in looking for a good used vehicle to get me too and from work and school, they delivered perfectly. Thanks Rockland Hyundai for making this car purchase one of the easiest I have ever done.

Jenn11

Aug 4, 2015

Overall friendly and welcoming environment, excellent customer service. Roger Garcia was great to work with! Patient and made the whole car buying process a lot easier. Very knowledgeable and super helpful. Thanks Rockland Hyundai crew!!

sv1491

Aug 4, 2015

I've leased 2 cars through Rockland Hyundai and both times were great experiences. Everyone is extremely friendly! I dealt with Roger Garcia and he's been consistently reliable and extremely helpful.

Web2014

Aug 3, 2015

I was dealing with Roger Garcia with a Blue Link issue and he took care of the problem.He is a careing and unstanding sale person. If you go to the dealership ask for Roger Garcia.

andrew880y

Aug 2, 2015

They gave us a great deal and tracked down a car exactly how we wanted. Yes, we were picky and they were patient with us and made everything work smoothly. We worked with Jeff and he did a nice job! When we first went in he didn't put any pressure on us and he listened to what we wanted.

dierite

Jul 31, 2015

Sales person Jeff was excellent. Paper work for financing was problematic. It took several hours to get everything in order. Finance person was very patient as was I

essie81

Jul 31, 2015

I recently purchased a sonata hybird and it was the best thing I did this car is amazing the gas unbelievable after 5 day of long drives about 15 miles back and fourth my gas dropped 1 line--I was very happy with the service I received from Roger Garcia he was understanding and very very helpful and he even walked me thru the car inside and out I had never received that kind of service at my last car purchase--but overall everyone was great and no one made me feel less of a person..

jeff

Jul 31, 2015

One of the better car experiences I've had. My salesman, John, was helpful, patient and not pushy. I like that. All good...except we couldn't come to terms on a used Elantra!The price you see is about $3,000 less than the price you will pay, so be ready. Certification fees, documentation fees, etc. I get taxes. That enticing Elantra for $12,000 suddenly costs $15,000. Nice people to work with, though. Too bad we couldn't come to terms on a deal.jeff

MFG721

Jul 30, 2015

Came in and saw the car I wanted. Tristan made this a smooth purchase with limited haggling back and forth to win a customer. Roger was very professional and helped make this transaction easy and enjoyable.

Athena119

Jul 28, 2015

As a new college student, Rockland Hyundai helped me to find the best/safest vehicle. I'd recommend this dealership to anyone out there looking for a new car. Also my Dealer, Jeff Price was the best dealer ive had an experience with. He gives you tons of options and his own advice. I love Rockland Hyundai !

DBRANDMAN172

Jul 26, 2015

Straight forward pricing and fast delivery. They made it all a very easy and painless experience. Would definitely return to this dealership in the future.

WFP64

Jul 26, 2015

Great working with AP Duran, but finance dept is dragging in paying off my previous bank loan on the trade in of my car. I was assured this loan would be paid off by Aug 1st, this must be paid by then.

minglese

Jul 24, 2015

Just wanted to commend by sales person Roger Garcia for his patience and professionalism. He was patient and took the time to explain the entire leasing process to me. I am a 5 time Hyundai owner but this is my first lease.

Abdy

Jul 21, 2015

I would def continue coming here to get my cars They are friendly tell you all the options. They also work with what you can afford..........

SAINTILHE

Jul 21, 2015

All I can said is The sales guy was awesome and did a great job to help me understand and further to purchase the vehicle I need! I recommend John Guzman to every customer

Jaime

Jul 20, 2015

When we arrived we were immediately greeted at door by Juan Perez. My mother was looking to trade in her lease early. He helped us do that with no more than what she had agreed to put down and lowered her payments. We will definetly be back in 3 years for a trade in.

Adean

Jul 20, 2015

On 7/2/15, Jeff showed us a Hyundai Tucson 2013. I told him I wanted to stay in the $15,000-$17,000 price range. He showed us The Tucson above & told us the price was $17500. I told him that I did not want to put any money down, because I was trading in a Hyundai Azera; which they offered me $6000 trade in allowance & he reiterated that to me. We waited for hours while Mr. Joan Rivas handled the financing in another room. Finally, Jeff walked us to Mr. Joan Rivas office & he presented the contract & other papers to sign. Mr. Rivas told me He needed a check or cash for Vehicle Registration transfer fee; I paid him $200 cash & he gave me a receipt. My husband & I trusted these guys to honor our verbal agreement, so I signed the contract. However, a week later, I looked at the contract, to find out what interest rate the lender had given me & I see that the vehicle price was inflated from $17,500 to 19,117.21 & the agreement we had of no down payment, was not honor either & the contract stated I paid $200.00 down & the Motor vehicle Registration transfer fee So the $199.50 was financed into the loan. So that means, that the $200 cash that Mr. Joan Rivas told me was for Motor Vehicle Registration transfer fees was not; in fact they charged me a $200 down payment. These guys were very deceptive. I was victimized by them. I called the Manager several times, but he's never available; so I emailed him on this review site & am awaiting his call. If this issue is not resolve, I will hire an attorney & that dealership will have to pay court cost, attorney fees, and the deceptive overcharges on the contract. I will also file a complaint with the New York attorney General & Consumer Affairs. There are laws that protect the consumer against Business Deceptive Practices.

carguy93

Jul 18, 2015

I went in with my father to help him find a car(elantra), and Jeff was beyond helpful in the experience! He valued our trade with a great consideration towards the purchase on a pre-owned elantra and made what would had been a hassle at other dealerships to be a smooth transaction. We knew what we were set on and within a couple hours, my father had it as a done deal within a hour. Jeff was by far one of the most pleasant dealers and straightforward which we could not appreciate more.

joseph65

Jul 18, 2015

from the moment me and my son walked through the door Jeff price took car of everything explained everything and made my expirence buying a car with son one we will never forget driving home in our new hyundai

SWB6986

Jul 18, 2015

I was treated courteously and fairly. Any questions I asked were answered professionally and with patience. This is my third Hyundai purchase, all with Jeff Price, and I have always found him to be approachable and considerate.

FOURCANDPT

Jul 16, 2015

The staff in this dealership are so great. John Guzman was very helpful and helped me understand so much I wasn't sure about. I was a little nervous at first, but he comfort me

Jodi

Jul 16, 2015

I was looking for an affordable ride. For 30 years, I had always driven a used car. The last one,being 17 years old, finally died and I had NO idea what to expect at a dealership. After visiting a few and walking away very disappointed, I decided to check out Rockland Hyundai, expecting to walk away defeated... WAS I WRONG! I told Jeff, exactly what I could afford and drove away with a 2016 Hyunda Elantra. He, and everyone else I dealt with made me feel like a queen! They didn't try to talk in circles, like the other dealerships and just made the whole experience exciting, easy and stress free.

prestigemg

Jul 16, 2015

If you are in the market for a Hyundai, you can't go wrong with this group! Good price, good attention to details, and quality service with a smile.

dvkush

Jul 11, 2015

We had a fantastic experience at Rockland Hyundai. My husband got in contact with the dealership over the phone and after multiple conversations with the manager Tristan we hoped this would be our final destination. Tristan made it known that he wanted our business. When we came in Tristan had our deal ready and the car was already waiting for us. We then worked with Cal, Jeff ,and Yorcarys who made the transition smooth. Jeff was so hardworking and even though it ran into after hours he was excited,smiling, patient and stayed with us until we pulled out of the parking lot.Roger another wonderful salesman who went over the details of the car with us .... No one rushed us and patiently went over every detail of the car even though it was late at night. Jeff promised us a full detail if we came back on saturday. When we came back everyone remembered us. After the detail the whole team Tristan, Cal, and Jeff all hugged us goodbye and made sure everything was great with the car!! Wow what impressive customer care. We will 100% be back. We have dealt with BMW dealerships in the past and feel this dealership is at the same level if not better. Thank You everyone at Hyundai of Rockland!We love our Hyundai Santa Fe!Danielle and Phil

georgeanna

Jul 9, 2015

Our experience with Jeff Price was not the first time we have worked with him. Our last car we got thougt Jeff, who made every step of the way so comfortable that we returned for our second car. Everyone at Rockland of Hyundai truely works for the customer in order to get them the best fit for thier families needs physically and finanically. Jeff is a very knowledgable and caring salesman. We will be back for the third car when needed. THANK YOU EVERYONE at Hyundai of Rockland.

sonata13

Jul 7, 2015

The experience I had at Rockland Hyundai was great and Jeff Price was very helpful in my selection. I can definitely see myself going back there in the future.

julebox

Jul 6, 2015

i had major back surgery 4 months ago, and my car was too low, and I needed AWD. The Tucson had the most comfortable seat of all makes and models. I went to other Hyundai dealers, but Rockland Hyundai offered the best price, cared the most about my needs, and didn't try to nickel and dime me over small extras that the vehicle I wanted came with. I am recommending this dealership to everyone I know. I left there today with a beautiful Tuscon, radio programmed, phone set up, and full knowledge of how to use it. No one ever rushed me. Keep up the good work and I can't thank you enough.

CABRERA1090

Jul 3, 2015

The salesperson Roger who helped me did a great job at guiding me to my new car, Tristan was also great and was very friendly as he assisted me in the financial process. Javier did a great job with all the finalizing the financial process.

PAT5

Jul 2, 2015

My sales person was very helpful and he showed me everything in the car. Everybody working there was extremely nice. I would recommend this dealership.

NEALB7676

Jul 1, 2015

Best car dealership around! Roger is amazing! Such a patient person explains every thing about each car you are looking at and does not pressure you into anything! Prices are on point at market range not to high, very reasonable!

debbie,r

Jun 28, 2015

i have to write about how my experience was with this dealership. jeff and tristan really made me feel comfortable with there knowledge of the cars and service plans that i could and would receive. i will be recommending them to all of my friends and family.

Rgandon

Jun 28, 2015

An absolutely incredible experience! I got the car I wanted at the price I wanted! Excellent service, no pressure and they went over three different scenarios and allowed me to choose the best option for me. Highly recommended!!

LIZZYBE1969

Jun 26, 2015

Loved dealing with the friendly staff at Rockland Hyundai. I would highly recommend using this dealership and plan on my next lease there in 2018

ron1956

Jun 23, 2015

jeff is a great guy and very helpful I send all my friends to him to me best salesman there he always has a big smile

grace1984

Jun 22, 2015

I originally went to this dealership with my dad last month because they advertised some kind of used car sale on their website. Ended up not interested in any of the used cars but returned the week after to lease a new vehicle from them, as we met Gervais who was very informative and helpful. I live in NJ but literally went to this dealership in upstate NY just for this salesperson. I feel that I got a reasonable deal and am pleased with the vehicle Gervais recommended (not what I initially wanted).It's now been a month and the temp plates and registration expire today, and I have not gotten my permanent documents in time, despite my calling to follow up for the last 2 weeks leading up to today. I finally called the DMV myself today and they have NO RECORD of this vehicle under my license number. I let the dealership know and am met with avoidance and incompetence (they supposedly went to DMV in person TODAY and applied for the permanent documents after I told them what the DMV told me). I understand that they are a NY dealer and may not be familiar with the process but my frustration is due to the LACK of communication. I rather hear the issues upfront so I know where we're at instead of being ignored or told they don't know (is that even possible?).The DMV heard my story and told me to seek legal action ASAP, lol.So now the vehicle is not drivable until who knows when. I requested a loaner (which is reasonable) and the manager (Fausto) told me (without even checking) they don't have any available. When I ask when the next one might be available, he "thinks Monday...next Monday".Overall, I would give Gervais 4 stars and whoever is working the paper in the back end (and the dealer who should be overseeing) 0.

KATHRYNMCKARIUS

Jun 19, 2015

I went in with my father looking to lease a car. Our salesperson, Jeff, was able to meet our requirements while agreeing on a fair price. He made us feel welcome and appreciated. I would definitely come back to this dealership and recommend it to anyone I know looking far a great deal on a car.

SJ Karius

Jun 12, 2015

This was my first time leasing a car. Thanks to Jeff this process went a lot more smoothly than expected. He was very friendly and determined to find me exactly what I wanted. The customer service was excellent. They really care about your satisfaction and are more than willing to help you out with any concerns you may have. I ended up getting an Elantra GT and I couldn't be happier. I would definitely recommend this dealership, especially for first time buyers this is a must go to.

lam7Christ

Jun 11, 2015

Rockland Hyundai is top notch. there service and consumerbsales is awesome. this my third car and my 2015 donate hybrid is excellent. I recommend Rockland Hyundai and Jeff. They are so consumer friendly. The service department, finance people are so cool and my car buying experience the last 3 years. If you want good service and a great car..there line of vehicles and deals they have are 5 star, grade A!!!

MattGK

Jun 11, 2015

I recently leased two new cars (Elantra SE and Elantra GT) from Rockland Hyundai and am very satisfied with the experience. Our salesman Jeff was very patient and helpful and together we came to prices with which we were both happy. The manager Fausto was also good. I was helping my two daughters get their first new cars and my oldest wanted to spend a little more for the GT. Since we were getting two cars Fausto offered us a great deal for the GT. Needless to say I have two happy kids and we'll be sure to come back to Rockland Hyundai, Jeff, and Fausto in a few years when it is time to get a new lease.

DAUREL39

Jun 10, 2015

Roger Garcia was a honest and helpful salesman and I would recommend my friends and family to go to him. This is the fourth car my family has purchased from Hyundai!

BigLen

Jun 8, 2015

i recently was looking for a new genesis in rockland hyundai and my experience was excellent. tristan & saute,& jeff really helped me out with the knowledge and suggestions that would keep me in the budget i wanted to stay within. the whole staff was friendly and i would recommend everyone to go to this dealership. I look forward to continuing doing business with this dealership highly recommend.

TMG2109

Jun 4, 2015

My Tucson is a good vehicle and I am very happy with the performance so far ( 3 weeks in). Rockland hyundai is a busy dealership I would recommend going on a weekday if you can. Roger helped me and was very nice and not pushy. He showed me all the features of my Tucson before I left and has been available via phone and email since then when I had a question.

MSMOLLYV

Jun 2, 2015

Juan C. and everyone at Rockland Hyundai were amazing, friendly and courteous. I have my dream car....thank you all !!! Made it so simple and fast to drive home with my brand new car.

JONATHAN1YMP

May 29, 2015

I bought the car april,7,2015 and still never got my registration and I called rockland Hyundai twice spoke to the girl over the phone and she said someone will call you back and nobody did now it is expired and if I get pulled over I pay the ticket not them

LeeBee42

May 29, 2015

My husband and I worked with Tristan George on our recent Hyundai car lease transaction. Tristan listened to our goals and needs and provided us with the car that is perfect for us. He did a great job with explaining the leasing process and with solving any challenges we came across while making our final decision. It is evident that customer service is Tristan's top priority. We walked out of Rockland Hyundai smiling and with complete confidence in the transaction. Tristan will definitely retain us as his customers, and we highly recommend him.

JESS90.HACKETT

May 28, 2015

i had a great first experience with rockland Hyundai. The staff was friendly and attentive and the pricing was very fair and I was accommodated

TAKEN4EVER1036

May 27, 2015

I would definitely recommend Rockland Hyundai to everyone Tristian and Jeff are two really great people they would help you anyway they can I would never go anywhere else

DONSKIER123

May 22, 2015

Sale person was friendly, courteous and very knowledgeable. He worked hard to make the deal that was very close to what we wanted. We received most of what we requested. He connected the bluetooth in a jiffy and it is working fine. We recently purchased a Honda and that salesperson couldnt connect the cell phone. Also, a part we ordered was not in stock and it has been three weeks and no response after leaving messages. Not good service. We are very pleased with the treatment we received and would definitely lease again from Rockland.

Lsilverston10954

May 22, 2015

It was an amazing day because I brought my son and friend in my car and we left in three cars. Jeffrey helped my friend get the car he wanted which was a Toyota. He was patient, hard working and focused on making the deals happen along with Gerry. My son didnt mind an older car for his first car. However, Gerry helped him get a nice Subaru. He couldn't believe it! Needless to say Jeffrey and Gerry took care of us and I'm glad we did our car shopping with them!

Krysb

May 19, 2015

I didnt know much about buying a car. I walked in and was greeted very politely by Roger Garcia. I dont have the best credit so i was very hesitant in even walking in. Lisa Farbo is very helpful in finding options and getting you the best deal in financing. My new car was getting detailed and i was in a rush as this process is a very long one. Rodger took initiative and drove to get my new car himself. I noticed a couple dents that i was not happy with the next day. I went in and the manager Tristan George was extremely pleasant and helpful. He arranged for me to have a rental car for a few days while he made the car satisfactory to my liking. When he called to let me know my car was ready, he personally walked me out to make sure it was perfect. Needless to say with Roger,Lisa, and Tristan I was very pleased and am loving my new car-Krystal

Judie7

May 16, 2015

Princeton is an excellent sales person very knowledgeable of the products. He was personable and stands by him word. Will reffer him to all my friends and family.

Xcaddyman50

May 16, 2015

I have bought hyundai's at rockland hyundai before and this time Gervais Cambridge made it even better. I got more in the car than I wanted but Gervais kept me near my price range anyway. He was pleasant and seemed really concerned that I get my elantra that day and he came through for me .At the same time, not giving me pressure. Thank you Gervais, I'll be back.

Pweiner

May 12, 2015

My wife and I had a great experience at this dealership. Gervais made our buying experience a pleasure. He even drove me home when we transferred license plates. I would certainly recommend him to other buyers.

vmelnyk

May 12, 2015

Roger Garcia was extremely helpful. My husband and I were looking for a new Hyundai, and we are so happy we've choose this dealership. Roger helped us to find the best deal you could ever ask for.Thank You!

Criscione191

May 9, 2015

Juan Perez is an excelent sales representative with great knowledge and experience. He sold me the exact car I wanted and with no hassle at all. Great follow up! He had me on the road in no time at all

First non Toyota car buyer

May 2, 2015

I leased a new santa fe and this car is much better than I expected. Very happy with the vehicle...which makes up for the mediocre dealership. Small facility but sufficient. My salesperson Juan took care of us. We went for a nice long test drive and he answered most of my questions with ease. We went next to closing time on the weekend but they stayed until we could make a deal. Too much waiting around and back and forths with management but acceptable. The only real issue I had was the finance guy. He was a very nice guy but seemed very sneaky. Although my first months payment and 2 full years of oil changes were agreed upon with salesman and management, the guy kept getting me to pay for it again. Made me feel like he was un-trustable. This is not good for a finance guy. These are the small things that give car dealers a bad name. Again, great car but I have had better experiences buying or leasing.

theresa

Apr 29, 2015

My Girl friend and i went on 4/21/15 to look at cars we found one that we liked agreed on the price we left a deposit and said we would pick it up on the 4/28/15. The day i left the deposit i asked the salesmen if i could look at the car and was told it was at the detail shop i said ok. On 4/28/15 my girl friend cancels her insurance on her car we take her plates off i go to bank get a bank check to pay the car in full and off we go to pick our car up at the dealership, we are told to sit down and Mr. Gonzalez comes over and says the car is not there and it is at another lot and they would go get it. Mr. Gonzales then takes are insurance cards and says he will be right back,Well he comes back and tells me the car is not on the lot but it is in a body shop and the car was in a accident. I then ask how can this have happen? and he says he has no idea. Mr Gonzales then try's to sell us something else on the lot there was nothing that we were interested in. So at this time we said we wanted are deposit back and off we went.On our way home i thought that something was wrong here my girl friend called the dealership and was told someone would call back Mr Gonzales called and i spoke to him telling him i would still be interested in the car and i would go down to body shop and look at the car he told me that they use a few body shops and would get back to me that was on 4/28/15 i am still waiting for that callSo here is the question they had 6 days to get this car to us why was there no phone call to us instead of us being put threw what we were? Was the PRICE to low on the car and by saying the car was in a accident we would go away? Was the car even in a accident? if not i wonder if this is a fraud? Something is very wrong here . I no one thing i will make sure anyone i no not to buy a car from you guys.. Randy/Theresa

MColville

Apr 18, 2015

I traveled 90 minutes to this dealer today to look at a used 2011 Jeep Grand Cherokee. I called at 9am to be sure the car was still available and was assured that they would prepare for the car for my arrival at 2pm. When I arrieved the car could not be brought around as it was blocked by 3 cars they lost the keys too (understandable) we went over to the car, first theres a huge crease with the paint lifting on the hood, then a huge dent in the passenger side, third the passenger rear bumper cleary had damage covered with touch up paint. I understand I was looking at a used car so we gave it a shot. Inside there was trash everywhere! Peoples clothing! Thick syrup gunk in the cup holders and worse of all a white powder all over the inside. Much worse than a powered donut that made a mess. Ontop of that the trunk area floor that covers the spare tore was gone, nowhere to be found!! Seriously!? This is how you prepare a car to be sold? Ontop of all that gloriousness, the car had 3300 more miles than what they were advertising!!! I was told by the manager that it must have fell theough the cracks, they tried to get me to look at other cars but seriously I dont trust them. Then the manager tried to tell me that he would have his guys clean up the car and send me pictures of it clean incase I wanted to give them a second chance. Seriously!? I drove 90 minutes to find that? No thanks. I will pass. And deal with a real dealer who cares about their vehicles and cuatomers.

"Mary Henry"

Mar 31, 2015

I had the most wonderful experience from beginning to end. Everything was perfect. First dealing with Liana, on the phone and online, extremely pleasant. As soon as I arrived at the dealership, was met by salesman Jeff Price, who was extremely patient, and made sure I understood everything about the new Sonata I was leasing. I loved my old Sonata, so I wanted to lease another. Jeff Price was five star salesman, and then I dealt with Lisa in Finance. Again, a five star person to deal with. I consider myself so lucky to have picked Rockland Hyundai, and I strongly recommend anyone who goes there, you are treated like a person, and as if you are the only one there. You get one on one treatment.

methenry

Mar 31, 2015

I had the most wonderful experience from beginning to end. Everything was perfect. First dealing with Liana, on the phone and online, extremely pleasant. As soon as I arrived at the dealership, was met by salesman Jeff Price, who was extremely patient, and made sure I understood everything about the new Sonata I was leasing. I loved my old Sonata, so I wanted to lease another. Jeff Price was five star salesman, and then I dealt with Lisa in Finance. Again, a five star person to deal with. I consider myself so lucky to have picked Rockland Hyundai, and I strongly recommend anyone who goes there, you are treated like a person, and as if you are the only one there. You get one on one treatment. Mary Henry

eragbag

Mar 29, 2015

Mixed feelings regarding my experience with the dealer. Their GM was fabulous to work with!!!! He helped me out with th transaction and saved mucho $$$. HOWWEVER, they failed to properly process the transaction with Hyundai Finance and as a result I got billed for unwarranted charges. My request for assistance from the dealer was ignored and for this I can not forgive them. I went through xxxx getting the problem resolved.

isaac

Mar 24, 2015

I was impressed at the professionalism and felt like a valued customer .last 2 dealers were shocked and insisted on financing or would raise there price and wouldnt honor the internet posted price because i wanted to pay in cash for a 2013 kia sportage sx fully loaded with low mileage and this dealer had a better price on the same exact vehicle and honored the price and went below posted price to have me as a satisfied buyer ! Would recommend to family and friends !

Rob Z

Mar 12, 2015

Max, Tristan and Will got it done. They were extremely committed in getting the vehicle I wanted for the price I wanted to pay. Would recommend them to anyone.

Andj68

Mar 10, 2015

bought my first car in 2013 Sonata limited has a nice experience so my husband went to them for his car. He FIRST bought the Elantra the wheels were thin and did not last due to all the pot holes in NY. Went back to ask if we could have the 16 inch instead of the 17 inch because we lost 4 tires and a rim. Dealership would not work with us. One salesman said to me I need to learn to communicate with my husband better and then when hanging up said THIS IS WHY I HATE DEALING WITH WOMEN! Well contact corporate and went back exchanged the Elantra for a Sonata Hybrid. Ok that was handled. Since we like the cars I went back brought my leased Sonata Limited for a 2015 Sonata Limited which is a loan. Now 3 weeks ago I get a message on my car that the computer control system is not working and to bring it in to the dealership. I was given the run around about finding parts and was told I would not have my car back until April. While we were dropping of my car, my husband left his for an oil change. Since there were to many cars in the bays my husband's car was damaged by the dealership. Yes they gave me a loaner for free and the owner said it would 2-3 days for my husband car and he would expedite the repair. Now we are told it is going to be 10 days or longer for them to repair the damage they caused. I have called corporate, Hyundai International and they found the parts for my car not the dealership!!! I am totally appalled with the treatment we are getting let alone the run around. We have a disabled child and now we have NO CARS TO DRIVE!!!!! Still waiting for delivery confirmation on the parts from corporate.

Sg77

Mar 6, 2015

Not too long ago I wrote an excellent review about my experience at Rockland Hyundai. When purchasing my vehicle (a pre owned Acura tsx) I was advised to get an expensive extended warranty service plan, but I purchased it because hey, you never know. The vehicle needed an oil change, front tires, and some other minor work done. I was told all proper maintenance was completed. After six months and 2 snow storms later I eneded up buying 4 new tires (of course) because apparently the old tires were just rotated to the back. But then I had to use my extended service plan, and ended up paying $180 for a $70 oil change. Want to know how that happened??? Some part of my engine was making a grinding noise (that I thought was a fan in the front end of my car malfunctioning) and the "change oil" light kept blinking on and off erratically. I took my vehicle to Acura to use the extended warranty and have my vechile repaired. After a $125 diagnostic test ( that was not covered by the plan) the mechanic explained to me that my oil was probably never changed when I purchased the vehicle because it was like sludge in the oil chamber, and was affecting my engine hence the noise it was making. He also informed me that some real engine damage could of happened had I not brought the car in when I did. I felt so angered at that moment. Are there no honest people left in the world??? (That's totally a rhetorical question). I would have appreciated the sales men at Rocklan Hyundai's honesty and a simple " We counldn't do the oil change, just so you know." But instead their lies cost me a lot of money and time wasted. So although Melvin and William were super nice, they lied to me about important info reguarding my purchase, which does not work out well for customers like myself. Even though people make great recommendations about dealers and how they perceived their initial experience, I suggest following up, because I'm sure 6 months later some customers ended up getting bamboozeled like myself.

Smg7

Mar 5, 2015

So not too long ago I wrote an excellent review about my experience at Rockland Hyundai in August. I was advised to get an extended service plan that was expensive, but I purxhased it because hey, you never know. Well upon purchasing my vehicle that was a pre owned Acura tsx, it needed an oil change, front tires and some other minor work done to it. My main complaint is that I was told everything was done after I repeatedly asked to be sure. After 6 months and 3 snow storms later I ended up buying new tires of course because apparently the old tires were just rotates to the back, and I ended up having to use my extended warranty plan. I paid $180 for a $70 oil change. Want to know how that happened??? Well some part of my engine was making a grinding noise (that I thought was a fan in the front of my car breaking down) and the change oil light kept blinking on and off erratically. I took my vehicle to Acura to use the extended warranty to have my vehicle repaid and after a $125 diagnostic test, the mechanic explained to me that my oil had probably never been changed because it was like sludge in the oil chamber and was affecting how my engine was running hence the noise it was making. He informed me that I could of had some real engine damage had I not brought my car in when I did. I felt really angered at that moment. Are there no honest people left in the world?? I would have appreciated of the sales men at Rockland Hyundai would have been honest with me and said, "we couldn't do the oil change, just so you know." But instead their lies cost me a lot of money and time wasted. So although Melvin and William and everyone else were really nice, they were also big liars which does not work out well for their customers like myself. So I suggest that even though people make great recommendations about dealers and how they perceived their experiences, always follow up, because I'm sure 6 months later like myself some people end up getting bamboozeled.

Carol

Feb 14, 2015

This was our third time purchasing a car from Rockland Hyundai. Each experience was very professional, friendly, experienced and always go above and beyond to explain everything. This time our salesperson was Edwyn Arias. This gentleman was wonderful. He helped us in every aspect of purchasing a new vehicle. He had a very good sense of humor and answered all our concerns and found us the perfect vehicle and at the price we needed. Thank you Edwyn. The entire dealership is friendly and wonderful. Would recommend this dealership to everyone. Thank you Rockland Hyundai. :)

Savmy$

Feb 8, 2015

Called the day before to make sure the used Altima on there website was still available and was told by GM it was. Came in the next morning and was first told they could not find the keys. The sales guys suggested we look at a Maxima while they located the keys. The Maxima was priced 2 thousand more than the Altima. After test driving the Maxima I flat out asked, "What happened to the Altima?" The sales guy says, he knows it shows its available but he doesn't see the car, it wasn't there. Starting to feel a bit uneasy about the situation I continued the process along with my husband there to see if we could get them to come down on the price. The sales guy says the price he gave me was the internet price and they won't go lower on it. At that point I was irritated and told him that I felt It was a bait and switch and to take that back to his boss. When he returned they took 500 off the asking price. He continued the process and wrote up the sales slip at which point my husband and I noticed a prep fee of 1295.00 and a doc fee of 595.00 dollars. I have purchased two cars in the past and never seen these fees. We asked about the fees and he said all the dealers charge prep fees and doc fee was NY state mandated and the prep fee was not optional. My husband promptly gets up and starts calling the Honda dealership to inquire about the fees. Mean while this sales guy tells me that if I was not approved for the Maxima that his boss will be able to put me in a brand new Hyundai 2015. What was this guy talking about, how could I not be approved for the Maxima but would be able to walk out with a new Hyundai? Not to mention, my husband and I have no interest in driving a Hyundai. We came for a Nissan, specifically for a Altima that mysterious disappeared. Now you are going to try to push the Hyundai vehicle on us to boost your monthly goals. Well everything went south after my husband got off the phone with the Honda dealership and was told they don't have a prep fee and that there doc fee is 75 dollars. At which point my husband and I where both pissed and let it be known and then was told that they didn't want to deal any more, most likely because my husband was loudly expressing how they were trying to rip us off.We found out the truth about the fees when we left and went to the Nissan dealership. Yes the doc fee is NY mandated but the cap is 75 dollars, not 595 dollars as they were trying to charge us. And that Prep fee, the sales guy at the Nissan dealership told us that sadly he has seen dealers at other dealerships charge up to 3000.00 for the prep fees. Some states don't regulate it. But you should know its the dealers who set that price. Like I said earlier Honda said that they don't charge that fee. At the Nissan dealership they charge 495, but waved that fee without hesitation when I asked. So the only fee I had was the 75 dollar doc fee. In total Hyundai wanted to charge me 1890.00 in fees. I left the Nissan dealership paying just 75 dollars in fees and the car that I wanted at a price I wanted because they also took a additional 1000.00 off the asking price. I did not write this because I want some generic response from Rockland Hyundai customer service team. Matter of fact, they need not respond because I am happy with my ending and this was a learning experience. I WROTE THIS FOR THOSE WHO WORK HARD FOR THERE MONEY AND EXPECT TRANSPARENCY WHEN MAKING BIG PURCHASES. Know what you want, do your research, always ask questions, negotiate( you would negotiate a job offer and a house purchase, why should the asking price for a car not be negotiable?) and pay attention to the documentation. Good Luck..

SMata

Feb 5, 2015

Got my 2013 Hyundai Sonata today and my dealer was Edwyn Arias. I must say, what a delight to be sold my car by an intelligent, friendly, knowledgeable and funny sales person. He went above and beyond to ensure that I was comfortable and kept me "in the loop" every step of the process. My car was clean, shiny and presentable when I walked out to it and I know Mr Arias ensured that. You have a top notch employee with Edwyn Arias. I would definitely recommend all family and friends to him on their next car purchase. Im 100% happy with my car buying experience because of him.

Cheryl

Feb 3, 2015

Just bought a new vehicle from Rockland Hyundai and I am very happy with my experience. The entire staff was very friendly and helpful and not at all pushy like at some other dealerships. I especially enjoyed working with Tristan, Joan, and Eddie. They made my buying experience very pleasurable!

J & M

Jan 23, 2015

I have to admit that this was our first experience buying a pre-owned vehicle from a dealership, so we were a bit skeptical...but not to worry. I am happy to say that our sales associate Joan Rivas and store manager Tristan George went out of their way to make purchasing a car from Rockland Hyundai a smooth process. They worked with us to find the best car for our daughter and which would also fit our budget. They were both very patient with our questions and found solutions to our concerns. We are now the proud owners of a beautiful Hyundai!

momma31

Jan 22, 2015

I have to admit that this was our first experience buying a pre-owned vehicle from a dealership, so we were a bit skeptical...but not to worry. I am happy to say that our sales associate Joan Rivas and store manager Tristan George went out of their way to make purchasing a car from Rockland Hyundai a smooth process. They worked with us to find the best car for our daughter and which would also fit our budget. They were both very patient with our questions and found solutions to our concerns. We are now the proud owners of a beautiful Hyundai!

AninaK

Jan 18, 2015

I bought a Certified Pre-Owned Hyundai from this dealership. I felt that their approach was pretty transparent and after driving my new car off the lot, I feel satisfied with the deal and the service. In past experiences with dealerships, the staff have been intentionally misleading and confusing, and this was simply not the case with Rockland Hyundai. Joan and Lisa were straightforward and helpful. I would definitely recommend this dealership.

jkevkar2atverizon.net

Jan 12, 2015

I just leased another Hyundai from Rockland Hyundai and as always, treatment is professional, personable and pleasant. Ed Arias did everything to make this experience go smoothly, answered all my questions and was more than helpful in the entire transaction. He displays a wonderful combination of professionalism and friendliness. He is a true asset to the Rockland Hyundai team! I always have a good experience at this dealership - from re-lease to service of my Hyundai, a valiant effort is always made to have every experience go smoothly! Bravo Hyundai Rockland!

Sting454

Jan 11, 2015

I recently purchased a Hyundai Veloster and my salesman, Edwyn Arias, and the sales manager Melvin Abreu, were very helpful, courteous and pleasant to deal with. They spent a lot of time with us and wanted to make sure that we were happy. I would recommend this dealership.

Ali Hoxhaj

Dec 29, 2014

I am in the market for a used Toyota Tacoma. I saw an ad for a 2008 Toyota Tacoma which had 27 pictures which made me happy because the truck looked clean. However, you needed about 5 more pictures to see the true condition of the truck which included a huge dent on the rear driver side bed behind the wheel; spare tire mounting damaged and no longer able to hold the spare; various dents which cause rust on front and sides. Ok- so lets move on from this. I had a vehicle I wanted to trade in. A 2007 Toyota Solara SLE V6 with 140k miles and all options. I used NADA as basis and the trade in was $7k for clean car which it is. They said they can only offer $4k on my trade. There posted selling price on Tacoma with 140k miles and all that damage was $12,600. So I asked them to give me the pricing in terms of my car plus how much cash out the door. The salesman took a while but he has the audacity to tell me my car plus $13,900. I did a really quick calculation and if I took $12,600 muliplied by 1.08375 (tax rate) I get about 13,655. Basically, they wanted to get my car for $500 not $4000. I immediately asked for my car keys and they held onto them and tried to negotiate. I was disgusted, my father was agitated and it took them 45 minutes to give me my car keys back. This is the way a third world dealer would operate- not a namebrand dealership. If they call me back and offer the trade head for head, I would never do it. I dealt with Gervais and he wasnt the problem. It was their GSM and I forgot his name.

asp427

Dec 26, 2014

I called up to make an appointment. I spoke with Albert who scheduled an appointment for me the very next day. When I arrived I was greeted by Albert. He got my car right in and it was ready when promised.

happycustomer

Dec 21, 2014

It was such a great experience working with Rockland Hyundai. I was new to the entire process and was patiently guided through everything. Roger Garcia spent a significant amount of time happily answering my questions and guiding me through what could have been a very overwhelming process. I am so excited with my new car and very appreciative towards the staff and store manager Tristan - together we worked on a great deal and an amazing car!! Thank you!!!

bella

Dec 21, 2014

Biggest thanks to a tremendous amount of time and patience to Roger Garcia and Manager Tristan. I did not know what to expect when walking in to Rockland Hyundai, but was beyond thrilled with the final outcome. Roger spend a significant amount of time answering all my questions and guiding me through what could have been an overwhelming process. Highly recommended to anyone, I LOVE my new car!!!!

Roberta Morris

Dec 19, 2014

Gervais, was a super salesman to deal with at Rockland Hyundai...He was polite, courteous and was very helpful with all my questions and needs, and made it a wonderful experience buying a new car....I would recommend Gervais and Rockland Hyundai highly if you are interested in this type of automobile!

Jennifer Ching

Dec 15, 2014

Very happy with the whole car buying experience!! The salesman, Roger Garcia, was exceptionally knowledgeable, friendly, and attentive, and he was able to provide me with exactly what I was looking for at a very reasonable price. He promised me I would get what I was looking for that very night and he delivered! A+++

BEAUTY SHOP BOSS

Dec 12, 2014

I BOUGHT MY CAR FROM GERVAIS AT ROCKLAND HYUNDAI. I HAVE TO SAY I HATE CAR SHOPPING IT IS NOT EASY FOR ME AND MY HUSBAND BECAUSE OF A LANGUAGE BARRIER, BUT GERVAIS MADE MY HUSBAND AND I FEEL LIKE FAMILY. I MADE SEVERAL VISITS TO OTHER DEALERS DIFFERENT BRANDS AND MODELS BUT WHEN IT CAME DOWN TO THE DECIDING FACTOR ITS WASNT THE PRICE FOR ME. ITS WAS MY SALES PERSON WHO TREATED ME LIKE A HUMAN BEING NOT A CUSTOMER AND MADE ME FEEL COMFORTABLE AND WAS MOST OF ALL PATIENT AND NOT PUSHY

DPMK11

Dec 2, 2014

Rockland Hyundai made the car buying process truly exceptional. From the moment I walked through the doors I was greeted by a friendly salesperson, Roger Garcia. After a very short conversation, Roger was truly able to understand what I was looking for and give me options within my budget. By the end of the day I was able to purchase and drive off the lot with my new Hyundai! Great experience and great staff that will work with you and take the extra step to get you what you need.

Disappointed

Dec 1, 2014

My first impression of the dealer was small however you can't judge a book by its cover. The salesperson I spoke with Javier seemed new, and tried to give me a significant lower asking price for my trade in after I already had told him that I KNEW how much I could get for it. I had my trade in car appraised for 4k and Javier was trying to give it to me for 2500 and I'm sure being a small woman, he assumed I knew nothing. However even I'm not that easy. Anyway, customer service receives 1 start because that dealership is EXTREMELY slow so while I understand that the car buying process takes time I felt there were too many people around not doing anything for it to be going slow like it did. The buying process receives 2 because it wasn't that bad however my salesperson clearly needed more experience in being able to explain certain things like the warranty the car came with. I was zipping up my jacket when the manager came over and salvaged the deal his employee was trying to make. My car is currently back with them for repairs and they honestly do not communicate much with you when they need to send your car out. I've gotten "when I know you'll know" however I've also been told one thing before I've taken my car to them, a different thing when I'm there and when I've been waiting too long to get it back a different thing. So in short, they were terrible for me. I like to be given straight forward answers right from the beginning and if the person I spoke to didn't know they should've said that. Facilities was the only good thing about it, bathrooms were clean, had coffee, tea, water, a small area to sit and that was about it. I honestly would not recommend this dealership to me it isn't about the car it's the whole experience.

Quinn

Dec 1, 2014

this past black friday weekend i spent about 6 hours at this location and after they worked with me and we came to an agreement it was great. the process went pretty smoothly id say. i would recommend buying or leasing from hyundai of nanuet

J.Santiago

Nov 24, 2014

My Sales man was Max Almanzar. I went there with my fiance and he made us feel extremely comfortable. We went in there to look at cars and talk about prices and Max was such a great person and treated us as if we have been friends for years. All of the people at this dealership were friendly and had me and my fiance laughing and having a good time while we waited to see if it were possible for me to get a car that day. I ended up walking out with a brand new 2014 Hyundai Sanata Hybrid thanks to these great guys. Thanks again Max,

Carcp

Nov 24, 2014

Salesman, Jeff Price, was knowledgable, friendly and spent all the time we needed to help us make the decision to buy or lease. Jeff spent a lot of time negotiating with us. Melvin, Manager, also was involved and determined to make us satisfied customers. We conveniently drove out with our new car the same day.

byron.manningii

Nov 6, 2014

I walked into the dealership not knowing what to expect, but at the end I was able to drive off the lot with a new vehicle. The team at Rockland Hyundai were very attentive to the budget I was was looking for and I have to say that it was a complete success.

Stanley Okaine

Oct 28, 2014

Buying a car can be a challenge, but Hyundai of Rockland made it a very easy process. In tough economic times where financing can be challenging, the employees at Rockland Hyundai really care about people because they work with you. Roger Garcia, and Cliff Schlein really let you know that they care because, they help you get the car you want for the best price. I am so grateful for my experience there yesterday, and would never see myself going any where else. If you want a great experience, go to Rockland Hyundai.

Silkchoc2k

Oct 27, 2014

Excellent experience me and my wife came in looking for a preown vechicle thought or credit was to low to qualify for a car period. Costumer service was great Roger Garcia kept us inform as the process was going on and told us Qoute everyone leave Hyundai with a smile, We definetly had smiles leaving with 2015 Elantra Thank You Team Hyundai

Copperwire

Oct 26, 2014

Our experience could not have been better! I love my car and will definately recommend both this dealer and our salesman to my friends and family.

Kent Wayne

Oct 24, 2014

Fine, Good car reviews. The prep charge was a surprise & the interest rate was higher than what I expected

Gilbert Lynch

Oct 21, 2014

very happy with rockland hyunda staf sales person Vanessa and managers tristan and melvin service was great

reena79

Oct 14, 2014

We just bought a 2014 Sonata this weekend. We were referred to Zoran who was courteous, professional and honest. He presented us with options and was very patient. Zoran worked very hard to get us the car we wanted with a reasonable payment. Very appreciative of all his work. Overall, we had a positive experience and are extremely satisfied with our purchase. We definitely recommend Rockland Hyundai if you're shopping for a car, especially Zoran Micevski.

Scamaratta

Oct 2, 2014

It was a great experience. Will was very friendly and very patient. He went out of his way for us and him and melvin went out of their way for us and gave us a great deal. I got a new car that i am so happy with! I would recommend anyone to go here if they're looking for a good experience and great salesmen.

C.M.

Sep 27, 2014

I selected a car I was interested in and let the sales staff at Rockland know that I had arranged outside financing and was ready to move forward with the purchase. Even though they list cars on the internet, they are apparently not able to prepare a purchase order for a customer that is not local. It was a strange and confusing experience to ask a dealership to accept my money for a car and to be told that they were not set up for this process. A representative from my credit union was sure that the problem was a misunderstanding; nearly every dealership prepare a purchase order for out-of-town customers. However, when she called, Rockland once again declined to prepare a purchase order. My credit union representative indicated that this is very unusual and a "bad sign"; she indicated that they were also rude and warned us about moving forward. Nevertheless,I arranged to drive the several hours to complete the purchase order in-person, even though this would likely mean that I would have to take two trips. My confusion turned to frustration when I received a call the next morning stating that the car was no longer available. In short, I'm not convinced that Rockland dealt with me honestly; I'm certain that they did not treat me respectfully.

fxh

Sep 19, 2014

First, they had me come in to look at a car that they showed on-line when they knew it had been spoken for the previous Friday. Second, I chose a different used car off their lot, when I came in to finalize the sale they added significantly to the base price for dealer prep (brakes and tires). That changed the whole decision making process, would have never driven the one hour had I known the true details.

ReviewerRemoved1234

Sep 19, 2014

I had the greatest experience that one could have at a dealership. William and Melvin went above and beyond to get me into a vehicle that I loved. The entire staff at Rockland Hyundai was really friendly and welcoming. I usually have bad experiences with salesmen in dealerships trying to make a quick sale and this was totally not the case this time. I never felt rushed or forced to purchase a vehicle. Cliff in finance was so kind and did a phenomenal job working within my budget. Everything worked in my favor at the end, and I would tell anyone who's looking to get into a new or used vehicle no matter the situation... give these guys a visit. They were an excellent team!

pragadio

Sep 18, 2014

It was a great experience! Roger and the whole team was extremely friendly & helpful! They were very patient & so easy to work with, I drove away on my first new car!

Tucker0810

Sep 17, 2014

Had my car towed here. Service was closed when I got there so went inside. Very friendly and helpful GM who had someone give me a ride home which was great. It took a little longer than expected to get my car back, but the quality of work was great.

stantheman

Sep 14, 2014

I saw an online price for 2 vehicles in which I was interested. I emailed dealer to find if cars were still in stock and if price was negotiable. Reply was that I would have to talk to salesperson. I then inquired if online price covered everything except taxes and tags or were there dealer prep charges. Reply was price didn't include "customary" dealer prep charges. I asked what those were and reply was I had to come to dealership to find out. I explained it was a 1/2 hour drive and I wouldn't make the drive without there telling me what the real price of the cars were. They replied that there policy was not to provide an out the door price over the internet. After this exchange I looked at the carfax and both cars had been sold 10 days prior to this exchange. PRICE WAS TOTAL COME-ON.

DanTek

Sep 10, 2014

My experience at Rockland Hyundai was one of the best. When I walked in I was introduced to William Ventura who helped me throughout the whole process. I am glad I was because he went above and beyond. I was driving a 2009 Sonata limited and knew I wanted an upgrade. William asked me various questions to help me decide what would be my next best car. After showing me different cars and models, I decided to stay with the Sonata but the 2015 limited!!! He explained all the new features and I knew that's what I wanted. I couldn't say no to the deal he presented me. He did not pressure or rush me into any decisions and was very patient throughout the whole process. I am very satisfied with the service I received at Rockland Hyundai and would recommend everyone to stop by and see William!! Thanks again!

KB10532

Sep 10, 2014

I took a 20 mile drive- out of my area- to Rockland Hyundai after a brutal experience at the White Plains Hyundai dealership the day before. I spent a long time with Roger Garcia configuring the car I wanted with all the options (Santa Fe Sport, AWD, Turbo, Tech Package). Roger could not have been more patient and helpful. He is thoroughly knowledgeable about the car and all the options. Roger and Melvin worked with me to structure a reasonable lease deal. When the exact car I wanted was not readily available (due to popularity and an interruption in production), Roger hung in there and was determined that the dealership would obtain the car for me. I was so close to giving up! However, Rockland acquired this car when several other dealerships told me they could not do so. All the Rockland Hyundai personnel I met were professional and courteous. I feel blessed to have worked with Roger, who is a quiet, patient and modest man, yet at every roadblock, he consistently surpassed my expectations in helping me close this deal and get the car I wanted. Im so glad I found Rockland Hyundai and Im grateful to Roger, Melvin & Lisa for a pleasant and productive car buying experience.

mb10994

Sep 10, 2014

We went in over the weekend on the market for a decent used car for our teenage son. We are not ready to purchase or lease a new car for him, because of the expense...BUT, we wanted a car that was used from a reputable dealership. We found a car that we were very interested in. We had a really nice trade in. They gave us a really low offer (below book value), I knew that a trade in will not get us the book value, but they REALLY low balled us....I guess the sales man really wanted us to dive in to a new car finance or lease...we are NOT ready for that...Once he figured that out, he "dismissed" us....anyway, a couple of days later, we found the EXACT same car at a DCH dealership....They gave us $2200.00 ABOVE what Hyundai of Rockland offered us for our trade....We were treated with respect and understanding, and not ONCE did they try to push us into a new car purchase. I will not ever shop at Rockland Hyundai again

Isayany

Sep 8, 2014

If i can give this dealership 0 starts i would.. ive had nothing but a bad expirence with the purshase of my car. When i went to finalize the purchase and sat down with the finance manager , he was extremly rude and couldnt explain mutiple charges to me. I did end up purchasing the vehicle and the same day my service engine light came on, i took it back later on that week and they told me to come back after waiting for an hour .. Now its been there 4 TIMES and the problem is still not resolved. I've been very patient but this is completely unacceptable. I would not advise to buy a car from this dealership, very sketchy and bad service

mass-bay

Sep 7, 2014

I was looking for a used Honda Odyssey, when I noticed a nice model advertised at this dealership. My initial contact on the phone was with Altheda Bastein, who told me that that they were willing to give me at least $500 off the listed price if I came to see the car. I also specifically asked her if there would be any additional charges and was told that they only charge some kind of $75 fee. To confirm this, Altheda sent this offer to me by email. When I got to the dealership, Melvin Abreu (Sales Manager) and his sales person flat out refused to honor the price provided to me by Altheda. They tried to make up reasons why I should pay even more than the asking sticker price. These included extensive repairs, warranty and even shipping (on a used car!). The Carfax report lists that they have only done some very minimal repairs, such as changing the brakes and wiper blades. In reality it makes no difference what the Carfax says or what they really spent on the vehicle. The real problem is that this dealer tries to hassle people for money and they will not honor their quoted discounted or even sticker prices. I even agreed to sign an "AS-IS" condition sale, so I won't have to buy the so-called $795 mandatory 90 days warranty. The fact is the state of NY Lemon Law provides automatic coverage for dealer sold used cars for 90 days/4,000 mi. for vehicles with less than 36,000 miles. It further requires car dealers to provide a written proof of this coverage. But, even with this "warranty" off the table, Melvin would still only sell me the car for $1,000 more than what they committed to in the email and on the phone. When I wrote an email to Melvin to give him another chance to sell me the car at the promised discounted price, he responded that it was magically sold the next day. A week later, the car is still on their web site and a call to the dealership confirmed that it is still available.It is this dishonest and unethical practice that gives good car dealers a bad name.

kim11188

Sep 5, 2014

We had a few bad experiences in our search for a new car including high pressure annoying sales people. William, or sales person listened to everything we said and allowed us the time we needed to make a final decision. The sales manager Melvin di the same. It made our buying experience a very good one. Would highly recommend Rockland Hyundai!!

Anthony C.

Aug 15, 2014

On 8/11/14, I sent an email to the General Manager and the Sales Manager asking them if the had my permanent registration and title. Neither one replied. On 8/12/14 I called Hyundai Corporate's customer support and opened a case with Heather. She said she would call the dealership and then get back to me. She never did After opening a case at1628 on 8/12/14 someone named "Carol" from Rockland Hyundai told me that my registration was in the dealership and she mailing it to me today. When I did not receive the registration on 8/13/14 I called Hyundai Corporate's customer support and told them that I still did not receive my registration. I spoke to CJ and found out that corporate closed the case. After back and forth with CJ and another corporate customer care representative name Anthony I found out that my vehicle's title was still at the dealership. Anthony refused to help at all. Anthony told me it was not his problem because he was part of Hyundai America . Anthony refused to allow me to speak to a supervisor. I called again and spoke to CJ who told me to go to the dealership and get the registration. I refused. Why should I have to drive to the dealership again? On 8/14/14 I spoke to Sunny from corporate executive management she told me she spoke to the dealership and customer support about my complaints. After speaking to the dealership she assured my that my registration was in the mail. On 8/15/14 I still did not receive my registration. I spoke to Anthony again and he refused to help and gave me s belligerent supervisor named David who refused to do anything. I also found out that there is no Carol who works at the dealership. Anthony and David accused me of lying. Supposedly I have a corporate case manager name Carol who stated in notes that she spoke to me which is a lie. I told Anthony and David this and the said in the notes that she spoke to me. I said the notes are a lie as I never spoke to her. What ever happened to the customer is always right? This is not so with Rockland Hyundai, Hyundai Corporate, and Hyundai Corporate customer support. Every time I spoke to Sunny her answer was I am taking notes. She even tried calling Rockland Hyundai's general manager and was "unavailable" for corporate. I told her that the dealership does not even respect corporate. I told don't call me anymore and that corporate and Rockland Hyundai won and that I will apply to NYS DMV for a replace registration. Now I will end up paying twice for my vehicle's registration. Finally, I told sunny that my family has bought five care from Rockland Hyundai in the past and that I will never again buy a Hyundai product and neither will my family.

soscappy

Aug 15, 2014

On 8/11/14, I sent an email to the General Manager and the Sales Manager asking them if the had my permanent registration and title. Neither one replied. On 8/12/14 I called Hyundai Corporate's customer support and opened a case with Heather. She said she would call the dealership and then get back to me. She never did After opening a case at1628 on 8/12/14 someone named "Carol" from Rockland Hyundai told me that my registration was in the dealership and she mailing it to me today. When I did not receive the registration on 8/13/14 I called Hyundai Corporate's customer support and told them that I still did not receive my registration. I spoke to CJ and found out that corporate closed the case. After back and forth with CJ and another corporate customer care representative name Anthony I found out that my vehicle's title was still at the dealership. Anthony refused to help at all. Anthony told me it was not his problem because he was part of Hyundai America . Anthony refused to allow me to speak to a supervisor. I called again and spoke to CJ who told me to go to the dealership and get the registration. I refused. Why should I have to drive to the dealership again? On 8/14/14 I spoke to Sunny from corporate executive management she told me she spoke to the dealership and customer support about my complaints. After speaking to the dealership she assured my that my registration was in the mail. On 8/15/14 I still did not receive my registration. I spoke to Anthony again and he refused to help and gave me s belligerent supervisor named David who refused to do anything. I also found out that there is no Carol who works at the dealership. Anthony and David accused me of lying. Supposedly I have a corporate case manager name Carol who stated in notes that she spoke to me which is a lie. I told Anthony and David this and the said in the notes that she spoke to me. I said the notes are a lie as I never spoke to her. What ever happened to the customer is always right? This is not so with Rockland Hyundai, Hyundai Corporate, and Hyundai Corporate customer support. Every time I spoke to Sunny her answer was I am taking notes. She even tried calling Rockland Hyundai's general manager and was "unavailable" for corporate. I told her that the dealership does not even respect corporate. I told don't call me anymore and that corporate and Rockland Hyundai won and that I will apply to NYS DMV for a replace registration. Now I will end up paying twice for my vehicle's registration. Finally, I told sunny that my family has bought five care from Rockland Hyundai in the past and that I will never again buy a Hyundai product and neither will my family.

Michelle3367

Jul 29, 2014

I just bought a new Santa Fe and my sales person was Zoran. He was extremely professional and knowledgeable. I had a great purchasing experience and would definitely recommend this dealer and sales person!

Rosariovega1

Jul 23, 2014

Zoran has been so professional, helpful and very knowledgeable sales rep. He returns phones calls in a timely manner and always has an answer for me. If every sales rep would be like him lots of more vehicles would be sold. This is my second vehicle I have bought from Zoran. It was a pleasure doing business with Zoran!!!

melinda84

Jul 21, 2014

My experience with Hyundai and my sales consultant was very helpful. I'm happy with my decision and was pleased with how much zoran did to help me. I will recommend this dealer and consultant to anyone i can.

darknezz91x

Jul 20, 2014

Zoran was so nice to us. When we forst walked into the dealership he introduced himself and wad very friendly. He let us walk the lot ourselves. I didn't feel any pressure at all. Once I finally selected my Elantra, he took us on a simple teat drive and I knew I fell in love with the car. It was really easy to get to the monthly payment I needed to be at. Definitely got a good deal and a wonderful experience.

Creener65

Jul 9, 2014

I purchased a 2011 Hyundai Sonata - a certified preowned vehicle - and am having issues with electrical components in my car. My local Hyundai dealer diagnosed the problem as related to an after market remote car starter installed in the vehicle and refused to cover the repair under the warranty. They also advised that I contact Rockland Hyundai. I called Rockland Hyundai several times before being told by Tony - a sales manager - to come down and Rockland would absolutely have the installers fix the problem. Upon arriving I was told that as Rockalnds installers did not do the work they could not fix the car under the warranty and advised me to visist the delaer where the remote starter was installed. I drove 3 hours to get this taken care of. No one in service cares that I bought the car with the remote starter installed - in fact my salesman stressed the remote starter as a selling point - and are not willing to help put in any way shape or form. I asked to speak to the GM - and was told he wasn't in/ I also asked for the name of the Rockland Hyundai owner and was told no one knew his name. After I questioned how they don't know who employs them I was told that there are several owners. I then asked for any one of ther names and again was told no one knew anyones name. I know there is a risk buying a ised car. And I know I bought this car 3 hours from my home. I just feel like I am getting the run around and no one cares or is willing to help. Overall the attitude is very cavalier and dismissive.

Corrine Kapla

Jul 9, 2014

I purchased a 2011 Hyundai Sonata - a certified preowned vehicle - and am having issues with electrical components in my car. My local Hyundai dealer diagnosed the problem as related to an after market remote car starter installed in the vehicle and refused to cover the repair under the warranty. They also advised that I contact Rockland Hyundai.I called Rockland Hyundai several times before being told by Tony - a sales manager - to come down and Rockland would absolutely have the installers fix the problem. Upon arriving I was told that as Rockalnds installers did not do the work they could not fix the car under the warranty and advised me to visist the delaer where the remote starter was installed. I drove 3 hours to get this taken care of. No one in service cares that I bought the car with the remote starter installed - in fact my salesman stressed the remote starter as a selling point - and are not willing to help put in any way shape or form.I asked to speak to the GM - and was told he wasn't in/ I also asked for the name of the Rockland Hyundai owner and was told no one knew his name. After I questioned how they don't know who employs them I was told that there are several owners. I then asked for any one of ther names and again was told no one knew anyones name. I know there is a risk buying a ised car. And I know I bought this car 3 hours from my home. I just feel like I am getting the run around and no one cares or is willing to help. Overall the attitude is very cavalier and dismissive.

Goosecox

Jul 8, 2014

Zoran was very friendly and made my new Sonata purchase worry free and as smooth as possible. He thoroughly explained all details of the process as we went though it. I walked out of there fully satisfied with the handling of my purchase. I definitely recommend him to everybody.

anthonyl567

Jul 7, 2014

I Just recently bought a Genesis coupe from this dealership and I am impressed of how well you are treated there. I was helped by Zoran who was a very nice salesman. He got me a great deal on the car and is now my go to guy for purchasing cars.

dw25

Jun 30, 2014

I would definitely recommend this dealer , Zoran was great very patient, understanding and honest, he worked with me to get the car I wanted. When I left the dealer I was happy with my brand new car and a payment I feel comfortable making. I can not be happier with the service. Thank you guys for all your help, patience and hard work.

Howie1214

Jun 20, 2014

I walked into Rockland Hyundai looking for strictly information. Shortly after my arrival I was greeted by my Sales Person Zoran who was friendly and easy going. He helped me gather the information I was looking for and offered a test drive. I decided to test drive the car and found myself liking the car more than I had anticipated. I decided to look at some figures but wasn't sure if I wanted to lease or buy the vehicle. Zoran and his manager took their time to show me both options and never made me feel pressured. I decided to lease the elantra I test drove and have no regrets over my decision. Zoran is a breath of fresh air compared to the typical sales people you meet at most car dealers. He is highly recommended by me. Thank you Zoran. See you in 3 years!

sghidiu

Jun 12, 2014

After a few days of correspondence with Angie Matovski - the internet sales person - we came to agreement on looking at a 2011 Toyota Highlander. I made it clear we were coming from 5 hours away. I also made sure Angie would be there and the car would be available for a test drive when we got there. With a phone call before we left, and another one 15 minutes before we got there, we were assured the car was ready. Upon arrival, the had us sit in the sales room for 25 more minutes, telling us the car was being detailed. We asked if we could take a look and they came back to tell us "ooops, we just sold that car, how about this other one?" We seriously thought they were joking at first, but they were not. Never did they mention to us they were going to continue to try and sell the vehicle during our trip over. They also never suggested putting a deposit on it. We asked them why and they said no one was looking at it, so they didn't think it would be a big deal.Unreal. Never do business with them, please!

william burke

Jun 9, 2014

When you think about getting a used car you think of how will they try to rip you off but I never felt that way while dealing with Rockland Hyundai. I waked in with below average credit and I'm now the owner of a beautiful car with literally no miles on it. I dealt with Javier Cano who ran around all day to find me a good deal and he was able to. He was a very nice guy just like everybody is who was walking around as everybody would say hello to you and even small talk. I would reccomend going to Javier as he listens to what you have to say and answers every question that you may have. I was very very pleased.

Svnbarsvn

Jun 4, 2014

I have had 2 cars serviced here and I have to say these guys and gals are the greatest. Friendly fast and fairly priced. I have usually avoided dealerships for service because of bad experiences and overpriced service but you won't find that here.... Just had my daughters elantra serviced and these guys are without any doubt the greatest.... Many thanks!!!!

Jose

Jun 3, 2014

Stopped by looking for a used car, The girlfriend and I where just walking on the lot with no intentions of coming in. Rolando approached us and asked us if we needed any help. At first we where hesitant as we didn't want to commit to anything, but he was patient and showed us around, we found a Hyundai I fell in love with, decided to go inside and got a great deal, and also a fantastic interest rate. I would definitely recommend my entire family and friends to go deal with Rolando at Rockland Hyundai. thanks for the great experience guys...

andre

May 30, 2014

came in just looking around for a good deal, dealt with Rolando who immediately was very nice and accommodating, bought a new Santa Fe and i am VERY happy with my decision!

Jill G

May 30, 2014

My overall experience at Rockland Hyundai was fantastic. Max my salesman was extremely helpful, knowledgeable and friendly. There was no pressure. Melvin the sales manager helped me understand the process and Lisa in Finance was fast! I would recommend Rockland Hyundai to everyone I know.

M Berrios

May 30, 2014

when i came in to Rockland Hyundai i was expecting to go through the same disappointment i had experienced at other dealers. While my credit is not perfect i really needed a car to travel back and forth to work, but no one could seemed to get me approved at other dealerships. I met Rolando Vargas by the door, he was friendly and informative, after doing the credit check he showed me a few vehicles that i would qualify for, he worked his magic with the banks! the next day i was driving a beautiful pre-owned Elantra, in a few months once my credit is fixed i will DEFINITELY come in and get my next car from him. highly recommended

M. Mess

May 30, 2014

Jessica made the car buying experience a pleasure. She was very knowledgeable and pleasure to deal with.Everything went very smooth with her handling all the details of the "car buying" expierence. Excellent service-very satisfied !

MariaE

May 30, 2014

Stay away from this dealership. Staff does their best to cheat and deceive customers at every opportunity. Beware and learn from our huge mistake. Go to Hyundai in Mahwah they are not crooks.

Rae

May 29, 2014

I just recently bought a car there.. It was the worst experience of my life! I traded in a car and a month later they still have NOT paid off the loan and now I have a car payment coming out of my checking account on top of a new car payment next week!! They were secretive about everything including the price of the car! I called and spoke to Altheda and told her what cars I was interested in, she made an appointment for me to look at the cars and to my surprise NONE OF THEM ARE REAL CARS THAT THEY ARE SELLING ON THEIR LOT. I was told it is a bug and they can't get the pictures of these NEVER HAD TO SELL CARS off their page!!! They wasted my time and then called me after they tried to put me in a car I didn't want saying they had the perfect car for me, turns out it was the perfect car BUT I should have said no! The price of the car that they told me was obviously NOT TRUE, I put down a downpayment and the amazingly added "misc fees" in the amount of my downpayment and the extra money from my trade in. They ran my credit over 30 times!!!! I have that online credit monitor and they contacted me because there was over 30 hits to my credit. They told me they were charging me DMV fees and when I looked at my final bill it says DMV fees charged!! They are scam artist!! I went to them because my family literally have purchased 3 cars from them and after my experience none of them will go back and my mother won't even bring her car in for the free oil change because THEY CANNOT BE TRUSTED!. Im glad everyone else had a "great experience" but I did not and a month later it is still a nightmare! O and by the way... it is DIRTY! the waiting room they have had ants all over the floor!!!

ecivres2

May 29, 2014

I was satisfied with the fact that all of my needs and wants in regards to price/model and even color, were exactly met! I would definitely recommend this dealership to anyone looking to get the car they need. Thank you Javier for working with me!

mikehulak

May 27, 2014

How long did it take to change a tire?! First they couldnt find my tire insurance then im waiting for tire change since sunday(its tuesday now and its still not fixed) and i need car to work...terrible stay away from this place , much better service at mahwah hyundai

New_Bmwuser

May 25, 2014

It's just my experience with these guys am sharing, went to them by seeing an ad for Lexus es350, they gave a very good price in the ad, but once you go there they'll add 2 types of fees worth $1100 in addition to other registration fees, am still okay with the price I got the vehicle, but their behavior is something which irritated me, all they want is just sale . The sales person doesn't have the full knowledge of the car and also the process of running credit, they ran my credit 10 times for which I lost some points, I requested them not to run more than once and she said they'll run it only once, she doesn't give the right info or in fact she don't have the right info. The funny thing is she says she is trying to help me, but I don't think someone believes that. The manager Melvin is the sort of manager whom I would never approach again or recommend anyone, I agree he was giving me a good price, but there's a way to tell and I feel he doesn't have minimum courtesy or manners to explain something. They'll just not leave you at any cost until you make a sale. Car has scratches and I was fine with them since it's a used car , but the paint coming off from both the front and rear bumpers and from the doors is just unacceptable, I asked them to fix them before taking the car,they said they'll but they didn't . Guys, don't get fooled by their pricing in the internet, they'll easily add a one and half more thousand to it. Would never ever go to them again or recommend someone.

Danadauro

May 12, 2014

Roger was very helpful and friendly I had a great experience at Hyundai. Roger,Mel, and Alfred were extremely helpful thanks so much guys !!! I recommend nanuet Hyundai and to use roger Garcia because he was not pushy at all and very friendly. I felt part of the family their.

Anyldia Dominguez

May 8, 2014

I highly recommend this dealer they were very helpful and I had a pleasent experience and i got what I needed. I think everyone should go to this dealer. Javier Cano was an excellent sales man. You should ask for him, and general sale manager Melvin Abreu

Hilary

May 8, 2014

After my car decided to call it quits, I was in need of a new vehicle. I had shopped around at several dealers, and was becoming increasingly frustrated with the stereotypical "cars salesman." All this changed the minute I met Max. He was funny and personable. I told him that I would not be purchasing any car the same day I came to test drive, as I don't make decisions well on the fly. He was very understanding and never pushed me to purchase that day. His charismatic attitude, along with the way the Elantra drove, were the main reasons that I decided to purchase my car. He made the process painless, and got me everything I wanted in my car for a price that I could afford. In addition, I mentioned to him some of the other things that were being offered by other dealers, and he made some of those happen for me as well. I absolutely love my new car, and would highly reccommend going to see Max to purchase a new vehicle!

Nancy

May 8, 2014

Rock land Hyundai has been the one to service and sell me all of my Hyundai's and this will always be the place I go to! My 2011 sonata was coming to it's lease end and I knew that time was coming to begin the shopping process again. I sat down with Jessica Gil and had the easiest and smoothest shopping experience I've ever had. She went over all the new feature the sonata's had and really helped me pick out the car that best suited my needs. After picking out a car for me I was then greeted by the sales manager Melvin, which I actually thought was a very nice touch to the whole customer service experience! Once all paper work was done Jessica walked me out to my new car and spent time with me to answer any questions I had about the new technology and just went over everything without hesitation. I would recommend Jessica and rock land Hyundai to anyone! Thanks again for the experience

Nelly1

May 8, 2014

I purchased a fully loaded Santa Fe three weeks ago, I couldn't be more pleased with the level of service and care I received. Javier my sales person went out of his way to make sure things were in order and that I was satisfied with my purchase options. Lisa in Finance was a gem, she was helpful in showing me my warranty options and explaining the details of my contract. This is my first Hyundai and I am quite pleased. Thank you guys!

Conned

May 7, 2014

My husband and I went to purchase a Hyundai Santa Fe Sport. After we agreed on price, we waited over six hours till the car was ready. I wanted to leave and come back, but they kept insisting only a little while longer. We should have walked out because we paid $3000 more than we were told for the car. They are con artists.

IRENICEpolanco

Apr 26, 2014

Thank u for everything. Roger was a great sales consultant he made me a promise and was well kept. And also German thank u so much.

dbro111

Apr 25, 2014

Horrible experience . Contract 4 a santafe took 1000 deposit o. I Waited 40 days no car and no return of 1000 deposit.then wanted to charge me 200 more per month for same car

flipknick2

Apr 19, 2014

Got my car back with the windshield wipers installed incorrectly. Your job is to fix, repair, or service cars and you can't do the simplest thing correctly. If there are rabbits out of the bushes you can guarantee there are more in the bushes.

BillLudwigg

Apr 16, 2014

Very bad vibes from this place. Went in looking for more information about a new car, following an ad in the mail I had received. Walked around the show room for a few minutes. Finally after having three different employees walk past me, I was greeted by one on his third pass.. He paired me up with a salesman was extremely disrespectful from the get go. He could not answer any of my questions, he would just ramble on about something else.. I'm a young guy, and look younger. I have no doubt he was sharking me. Repeatedly tried to talk me into something I did not want. After I had clearly expressed why I was there.Not to mention the six or seven times he wandered away while I was at his desk. I think he said excuse me the first time and decided that was all of the respect that was due. Not to mention, when I asked about checking out some of the cars, I received an attitude. My impression, if you're an average person walking in there. They're going to treat you like garbage. Upon first entering I had this feeling, when one of sales reps rushed past me to greet a very well dressed elderly couple. Sure, they're more likely to have more money. I get that. But after my hour drive, five dollars in tolls and gas money getting down there. This was a nice slap in the face. If you're an average joe, stay away. These people are nothing but money hungry.... Not to mention their very misleading advertising... Thanks Rockland Hyundai for a huge waste of my time. DO NOT give these guys your money.

jmglibrarian

Apr 5, 2014

This is the second Sonata Limited I purchased from this dealership. I decided to upgrademy 2012 to a 2014 because of the safety features. I worked with Roger Garcia who wasa tremendous help in securing the exact duplicate car that I wanted. I highly recommendthis dealership and Roger in particular.

CC210

Apr 4, 2014

Zoran is my rockstar! Anyone who can make my first time purchase go that smoothly is a FANTASTIC sales person. He was informative, helpful, not pushy like the typical car salesman. Will be visiting him for my next purchase!!! HIGHLY recommend him and the dearlship.

babiexix

Apr 3, 2014

Jose Cano was very professional and worked hard to get me into my new 2014 Sonata for a great price. I was able to leave the dealership with my new car the same day. I highly recomend Rockland Hyundai and Mr. Cano.

Danc2365

Apr 2, 2014

I am on my 2nd hyundai vehicle personally. My household has had three in the past two years. All purchases were through Roger. He is very knowledgable, friendly, and not pushy. I would recommend this dealer and salesman to everyone.

fivestar212

Mar 31, 2014

Roger Garcia did an excellent job on getting me the vehilcle I wanted for the price I wanted. He was freindly and very knowledgable of the vehicles different trims, accessories, and details. I was able to purchase the vehicle quickly and was happy with my overall experience. Even more impressive was the personable and professional experience I recieved in the finance office. German was quick to answer all my questions and helped me out with any concerns that I had. Good group of people and made the overall experience easier than what I was expecting.

JM

Mar 28, 2014

I was looking for a reliable car in my budget and Rolando made the process so easy. I would recomend him to anyone looking for a vehicle

josey182002

Mar 28, 2014

My sales consultant Rolando was really helpful. I would recomend anyone looking for a friendly and honest counsult to ask for him, it was truely the less stressful purchases i've made.

Dave7NY

Mar 27, 2014

Rockland Hyundai is by far the best dealership I've ever visited. The staff are very friendly and courteous, especially Zoran Micevski. He will go above and beyond to make sure you get the car you love at a budget that works. Honestly, he's quite the miracle worker! Thank you so much for all your help and patience. I absolutely love my Sonata!!!

Dave7NY

Mar 26, 2014

Rockland Hyundai is by far the best dealership I've ever visited. The staff are very friendly and courteous, especially Zoran Micevski. He will go above and beyond to make sure you get the car you love at a budget that works. Honestly, he's quite the miracle worker!Thank you so much for all your help and patience.I absolutely love my Sonata!!!

mschuhmacher

Mar 26, 2014

From the first minute we walked in we felt no pressure. Zoran was helpful and very knowledgeable. I would never have expected to walk out with a brand new car that day. He made it that simple. It was also not a hard sale which we liked and made us make our decision much easier. I thank Zoran for all he did for us.

bonscar2

Mar 24, 2014

My reason for the rating is Roger's customer service was outstanding, and very polite. I leased a few cars in the past and was very satisfied with his overall honesty.

Kristalex

Mar 24, 2014

I have purchased two prior vehicles from Rockland Hyundai, so when it was time to buy a car for my daughter they were my first stop and I left with an 07 Santa Fe the next day. These guys are great; Keith was my salesman and has a great personality, knows his job and was very courteous. Melvin was instrumental in securing my auto loan, ensuring that I get the best possible interest rate and payments that fit my budget. I was treated like a valued customer and highly recommend this dealership.

jessemarrero

Mar 21, 2014

Keathon was great. He helped us go home with our new car and was even very attentive to us afterwards when we had some small issues with the car. We would definitely go to him again for our next Hyundai purchase. Thanks!

rayhil214

Mar 20, 2014

really friendly environment really took the time to put a deal that worked for my budget two thumbs up to my man Zoran and Lisa the finance manger for being patient with me and my family and worked to get us out fast but more importantly Happy with my new vehicle. if your in the market check them out you wont be disappointed!!!

ytroutman05

Mar 19, 2014

Thanks to Keathon , my family, was able to take home a 2012 Kia Sorento with all the bells and whistles! I first meet Keathon last year when he was employed with Yonkers Kia. I was so pleased with Keathon's work effort, honesty, and overall customer service. So pleased that when I attempted to contact Keathon this time around to trade in my 2007 Sportage at Kia and was told he no longer worked there, I googled him hoping to locate him. And behold I sure did. Keathon works with you regardless of your situation. He is not the typical ruthless dealer looking for a way to make quick buck . I respect that. Which is why I travelled 30 minutes away to strictly work with Keathon at Hyundai. However, it was a pleasant surprise to see other sales representatives from Yonkers Kia now at Hyundai with Keathon. You will not be disappointed. I saw the negative reviews about the previous dealers at Rockland Hyundai. But trust me you will be very satisfied with the gentlemen at Rockland Hyundai!!

gbelser

Mar 18, 2014

Everyone was very helpful and I managed to get everything done during one meeting. It was very efficient and I would definitely recommend them for anyone looking to buy or lease a car.

serg4260

Mar 15, 2014

comfortable experience. Roger was very friendly and worked with me on the car that Ilked to make the deal possible meeting my budget contraints. Not your typical car salesman would definetly go back to shop for my next car.

Jessica Alvarez

Mar 13, 2014

Zoran made me feel completely comfortable while looking at vehicles, and I didn't feel any pressure at all. He showed me the elantra, and the sonata. He knew that I preferred the sonata, but wasn't sure about my price range or credit, so he took me on a test drive in the elantra first. I really appreciated that he showed me something he knew I could afford first, and when it was priced out, they let me know how comparable the car that I really wanted was. I took my now car, a 2014 Sonata, for a test drive, and they worked with me to get me exactly what I wanted in my price range. I had a fantastic experience.

jalvarez3185

Mar 12, 2014

Zoran made me feel completely comfortable while looking at vehicles, and I didn't feel any pressure at all. He showed me the elantra, and the sonata. He knew that I preferred the sonata, but wasn't sure about my price range or credit, so he took me on a test drive in the elantra first. I really appreciated that he showed me something he knew I could afford first, and when it was priced out, they let me know how comparable the car that I really wanted was. I took my now car for a test drive, and they worked with me to get me exactly what I wanted in my price range. I had a fantastic experience.

VVit

Mar 10, 2014

Came in to Rockland Hyundai and was immediately greeted by Rolando, i was not looking to buy a car i was just browsing as i wanted to purchase a car in the summer, but rolando was patient and showed me a vehicle that fit the criteria of what i wanted, and he shouwed me why it would make sense for me to get into a 2013 Elantra now instead of waiting, then we moved on to finance where Lisa worked out a perfect payment plan for me! I am glad i pulled the trigger, and i am most definitely loving my new baby!!! thank you guys for the help and getting me my new car

Rancine

Mar 9, 2014

My experience today was great Keathon Mattocks went over and above he has been working with me for a while to purchase a vehicle since Feb but due to death in family I had to put things on hold , so when I was ready to start again he was so helpful to make sure I was very satisfied , he even extended himself to give me a lift and while at the dealership he made me and daughter very comfortable, I would recommend him to anyone he didn't come off as a person just trying to make seal the deal , which I understand that is what it is all about but he really put my needs first and told me if I wasn't happy he would keep searching until he could. You have a gem on your hands .

mrod1985

Mar 6, 2014

While shopping for a new Santa Fe, I looked around at a few different dealerships in the Rockland county area and ended up coming back to Rockland Hyundai because their staff was so much better than the other dealerships, they weren't pushy, and they offered me a really fair, no BS price. I worked with Zoran, and have to say he really went above and beyond to find what I told him I was looking for. He let me know when a Santa Fe became available that fit what I wanted, and I ended up buying it - it was exactly what I wanted and he was able to get me a very fair price. I'd definitely recommend this dealership, and ask for Zoran, I thought he was a really professional guy and very upfront about everything.

Derek Ayala

Feb 28, 2014

i am happy to refer anyone and everyone too zoran micevski! i still can't believe just how easy the transaction was. zoran took his time and never made me feel pressured into making a decision. by far the best experience i've had in a car dealer!

Nicole Davis

Feb 28, 2014

Always a great experience!!!! I love going to Rockland Hyundai of Nanuet NY. I have been a loyal customer for over 2 years and even have my whole family going to get their cars from Rockland Hyundai of Nanuet. Yesterday, Thursday, February 28th, I received my new 2013 Elantra thanks to Rolando Vargas. I had gone in a week before to look for a new car. He greeted me before I made it all the way in the door. He was very helpful from start to finish. He even went further to help me with my car insurance company and loan company to make sure I was getting the best value for my car and not breaking my pockets. He was very knowledgeable not just about the car but also was able to help me understand the difference between financing and leasing. He talked more like a friend than a sales person and made sure I was getting something I was going to enjoy and love. Thank you again Rolando for your great service. I will defiantly refer more people to him. I know made a great investment.

Deniseam

Feb 28, 2014

I have had two cars (Elantras) from this dealer. Both times my salesperson was Zoran Micevski. He was courteous, professional and very helpful. I would go back to him again.

hathib

Feb 28, 2014

I visited the dealership with my mother last Saturday and after an entirely positive and productive afternoon left with a happy mother in a brand new Sonata! The sales person, Keithon Mattocks was amazing. He was kind, patient, informative and above all, accommodating to my mother's wants and needs. As my mother has specific physical limitations, she requires additional information and assistance. Throughout the afternoon, Keithon went above and beyond any expectations to find answers and solutions to her every concern. They even offered to pick her car up and return it when she requires scheduled maintenance on the vehicle. Our experience with Melvin Abreu and German Flores were exceptional as well. I have nothing but rave reviews for this dealership and its employees. They now have 2 new fans.

sweetmrtarts

Feb 28, 2014

I am happy to refer anyone and everyone too Zoran Micevski! I still can't believe just how easy the transaction was. Zoran took his time and never made me feel pressured into making a decision. By far the best experience I've had in a car dealer!

tomtimoldi

Feb 27, 2014

Over the years I have been to a number of dealerships shopping around for the possibility of purchasing a new car. That experience has in many cases been less then satisfactory, but that was not the case at "Rockland" Hyundai. The sales representative, Zoran Micevski , was very helpful, polite, and knowledgeable. His patient , non-pressure and sincere attitude helped put my wife and I at ease during the entire time we were shopping for the car. I can honestly say he help us select the perfect car for our needs. PS We love our new Sonata. Thank you Zoran and Rockland Hyundai. Tom and Judy Timoldi , Bayonne NJ

Corinthia3

Feb 26, 2014

My visit to Rockland Hyundai in Nanuet was definitely a positive one. I mainly worked with Keithon Mattocks. He was very easy to work with and focused on what I wanted and what I needed to know. I felt comfortable with him and glad to see he was not pushy or manipulative. He also had a nice sense humor which made our experience positive from the beginning. He seems to aim to find what fits his customer's needs best. I also spoke with Melvin Abreu who was also very welcoming, accommodating and informative.

Kylt

Feb 26, 2014

I felt like a member of the family here. A big thank you to Zoran, German, and Alfred for making a usually miserable process into an enjoyable experience !

Kait

Feb 25, 2014

Went to Rockland Hyundai and was greeted by my sales person Zoran. From the initial test drive to the actual signing of the papers he made the process simple and stress free. I had questions about multiple cars and he helped me make a decision based on what was best for MY needs not his or the dealers. He was friendly, did not pressure me, and was a true pleasure to work with. I will send anyone and everyone I know looking for a car his way. Thank you Zoran!

KaitHeykoop

Feb 25, 2014

Went to Rockland Hyundai and was greeted by my sales person Zoran. From the initial test drive to the actual signing of the papers he made the process simple and stress free. I had questions about multiple cars and he helped me make a decision based on what was best for MY needs not his or the dealers. He was friendly, did not pressure me, and was a true pleasure to work with. I will send anyone and everyone I know looking for a car his way. Thank you Zoran!

Jeff Spindel

Feb 21, 2014

I recently made a choice to purchase a 2013 Hyundai Elantra. I heard great things about Hyundai vehicles from mechanic friends. I went in to the dealership and I met Zoran Micevski who turned out to be well informed and laid back in his approach. He helped me narrow down which Hyundai was best for me. Once I decided on the Elantra he recommended looking at a 2013 since there were incentives on the remaining 2013 models. I had mentioned that I was originally targeting the accent because of the price but Zoran showed me that with the incentives offered on the 2013 Elantra I would most likely be happier with purchasing the 2013 Elantra since I only was choosing the Accent over the Elantra by price alone. I truly wanted the Elantra. With the incentives and the low interest loan that German in finance secured for me I walked out of Rockland Hyundai with a brand new 6 speed manual Elantra with low monthly payments!!! Thank you Zoran, German, and the whole team at Rockland Hyundai! I will be sending my friends over for sure!!!

nprincipe92

Feb 21, 2014

First time ever buying a car from this dealership and everything went smooth up until they had to report my info to the finance company. Approved me for a loan and sent me on my way saying I would receive my paper work in the mail before the payment was due along with my license plates. For starters did not get my license plates until 3 days after the temp had expired and the DMV inspection slip they had given me was expired. Told me it was my problem. But the bigger issue is that the lady who did my financing screwed up my paperwork and it never got pushed all the way through. After contacting them for 4 weeks they finally gave me a solution to this problem. They told me I had to drive down there (2 hours) the next day otherwise the deal would fall through only to have me wait there for another 3 hours to drop off a paper I could have easily emailed or faxed them. No papers were signed or anything, went there to drop a paper off and have a 5 minute conversation. Thanks for wasting my time on that one. Was also told at the dealership that day that there was another 2 weeks they had to get the deal done so I had to call out of work for nothing. Lastly after having no contact or responses for another week or so I decided to call the finance company directly to see what was going on and they told me my stuff had gone through and payment was due the next day! Luckily I had called them or I would have had no idea that my bill was due. I am never going Rockland Hyundai again and would strongly urge you to stay away. The financing section of this dealership is just a mess.

williams

Feb 20, 2014

wonderful experience. great atmosphere, made a stressful experience very pleasurable.Mr. Roland Vargas was extremely professional but at the same time very funny and pleasant.

JenniferSalmon

Feb 20, 2014

I had an incredible experience at Rockland Hyundai, specifically with my salesman Zoran. I was in the market for a new car lease, but hate the process of haggling for price. Zoran greeted my father and I, sat down and asked me the normal questions. We chatted and got to a great level of comfort right from the get go. He was not your typical pushy sales guy just looking to make the sale; he made me feel like he wanted me to be truly happy with my decision. We talked about the Santa Fe, the different options and numbers. We took a test drive and I felt like I was just driving with a friend. Zoran's knowlegdge of the car and all the different features was beyond my expectations; he was a complete professional. I explained to him that I was absolutely not ready to make any decisions that night and he was still more than happy to spend time with me, answer my questions...he was not pushing me out the door so that he could get to the next customer. Due to the extremely wonderful experience I had, I wound up going back about a week later to ask a few more questions and subsequently leased a spiffy new Santa Fe Sport (that I am loving). I truly recommend to anyone who is looking for a new car to make their way to Rockland Hyundai, ask for Zoran and you will have a great car buying/leasing experience!

CFont737

Feb 19, 2014

With this recent weather and my husbands long commute, we started searing for a new car with All Wheel Drive. It started one Saturday evening and we searched for hours trying to find a dealership where we felt comfortable and had our best interest in heart. No luck. My dad and I happened to be shopping in Nanuet and figured we would stop by Hyundai of Rockland (on route 59). Without an appointment my dad and I walked in where we were greeted by Keathon Mattocks. We told him everything we were looking for and told him we were interested in the Tucson. We test drove the Tucson and fell in love! Unfortunately my husband was not with me to enjoy my enthusiasm. Knowing my husband was not there Keathon handed me the Key to the car I fell in love with and told me to take it to my husband to show him (my husband works an hour away from Rockland). Shocked, I drove to my husband and he fell in love. I came back to the dealership and closed the deal (without haggling for hours!). I was able to get an amazing deal on my 2014 Hyundai Tucson and I will be going back to visiting Keathon Mattocks when I need another car. If you want a great deal, an amazing car, and a new friend; go see Keathon Mattocks at Hyundai on route 59 in Nanuet!!!

maggiern8

Feb 19, 2014

I met Keith Mattock in the dealership, I was unsure what kind of car I wanted and he took the time to help me. He was professional and was able to answer any questions I had. He also went out of his way to get me the best deal available..He also took the time to set up my Bluetooth and show me how the car worked. I definetly would go back to that dealer and ask for keith again

dreamon0601

Feb 17, 2014

From the sales staff (Zoran & Alfred) too the finance department (German) these guys were as good as it gets. I LOVE my new veloster and am thankful for these gentlemen who couldn't have made it easier to get into it and drive away. Very pleased. Give Rockland Hyundai a shot!

drjen653

Feb 17, 2014

I would recommend this dealer to anyone. Awesome and friendly staff and most important they work very hard to obtain you a great deal for a great merchandise. Thank you guys for the door to door service, ya are the best

Luca1623

Feb 17, 2014

From the time I walked in roger Garcia treated me great made me feel comfortable and not pressured I traded my 06 honda and got the most money then any other car dealer was offering roger got me into a 2013 Hyundai sonata and I love the car thanks again for roger and his help I definitely know where I will purchase my next one

ydelka18

Feb 17, 2014

A+ I just bought my 2010 Hyundai Santa fe from Rockland Hyundai and I was extremely pleased with the entire experience. My salesman was Javier Cano. He could not have been more helpful. He made the entire process easy and stress free and answered all of my questions. This is my first car and I had the best car buying experience thanks to Melvin Abreu and Javier Cano.

dreamon0601

Feb 16, 2014

From the sales staff (Zoran & Alfred) too the finance department (German) these guys were as good as it gets. I LOVE my new veloster and am thankful for these gentlemen who couldn't have made it easier to get into it and drive away. Very pleased. Give Rockland Hyundai a shot!

barts68

Feb 14, 2014

I would like to take this time to thank German and Rolando for all that that they did for us.They knew their jobs very well and made the process of buying the car as easy as could be.I am most satisfied with their service and would not hesitate to recommend this dealership to family, friends or business associates. Yours Truly Audrey Pomeranz

Teak

Feb 14, 2014

I received a mailer about a sale going on at Rockland Hyundai. I didn't think I was ready to purchase yet based on my credit but went anyway. After a few days of going back and forth with the bank, I am a proud owner of a brand new Sonata. Thanks to German in finance for making it happen.

Anthony

Feb 13, 2014

car shopping is the equivalent to paying taxes. NO ONE wants to do it. however walking into rockland hyundai changed my mind on the "experience" in the most positive way imaginable. it was my first car and i wanted the process to be as simple and easy as possible. met with my sales person zoran who couldn't have been more patient. he knew exactly what he was talking about and put me at ease (something i never thought would happen through this process). he gently recomended a few cars that may meet my situation and took his time going over each car and explaining different features and functions. we finally came across a sentra that seemed like it was the best fit. after a well versed test drive i determined that this was the car i wanted. from working out the numbers to handing me the keys the whole experience couldn't have been more easy and STRESS free. a huge thank you too zoran and the whole staff at rockland hyundai who made this possible. while i am not putting a time line on my cars retirement when the time arises i will be back to do business again. if you are reading this review do not consider walking into this dealer and not ask for zoran. you couldn't be put in better hands if the owner himself chose someone. you will not regret it. thank you again zoran & rockland hyundai!

Shawn

Feb 13, 2014

After doing extensive research I had decided to narrow my decision down to a Hyundai Tucson and the Honda CRV. Shopped around at few Honda dealers and when I was content with the final number I decided to go and give the Tucson a go. Tried a few local dealers by me and stumbled across Rockland Hyundai. Called to make an appointment and was greeted over the phone by a sales associate named Zoran. Over the phone he was confident that he'd earn my business and talked me into coming into the dealer (mind you the dealer is about 20 miles away with many local dealers closer and more easily accessible). Made my appointment with Zoran and came in. He sat down with me and insisted on showing me the car and having me test drive it as well. I explained that I had driven it already elsewhere and was only concerned about what numbers he could produce. After a few minutes of trying to convince me and I agreed. I am so thankful I did. I thought I had a decent working knowledge of the car from the other sales associates demonstration of the car but Zoran knew exactly what he was talking about and didn't explain it in some mumbo jumbo car talk. Everything he explained was easy to understand and I learned a lot of key features that weren't explained prior. After coming back from the test drive I had already made up my mind that the CRV was out. Now it came down to the numbers. Zoran quickly worked up a proposal with his manager that I considered extremely fair. Needless to say I took delivery of my 2014 Tucson that same day. I will forever recommend Zoran and his dealer to anyone and everyone looking for a vehicle. He represented a whole new level of professionalism that many people in this line of work do not. I am very happy with my purchase from Rockland Hyundai. A million thanks and keep up the good work!!!

lekkase

Feb 13, 2014

I have never had such a care free and relaxing car shopping experience. I am such an indecisive person and Zoran Micevski had so much patience and kindness that I felt at ease. Thank you guys for assisting me in such a stressful process.

crimsonwolf135

Feb 12, 2014

car shopping is the equivalent to paying taxes. NO ONE wants to do it. however walking into rockland hyundai changed my mind on the "experience" in the most positive way imaginable. it was my first car and i wanted the process to be as simple and easy as possible. met with my sales person zoran who couldn't have been more patient. he knew exactly what he was talking about and put me at ease (something i never thought would happen through this process). he gently recomended a few cars that may meet my situation and took his time going over each car and explaining different features and functions. we finally came across a sentra that seemed like it was the best fit. after a well versed test drive i determined that this was the car i wanted. from working out the numbers to handing me the keys the whole experience couldn't have been more easy and STRESS free. a huge thank you too zoran and the whole staff at rockland hyundai who made this possible. while i am not putting a time line on my cars retirement when the time arises i will be back to do business again. if you are reading this review do not consider walking into this dealer and not ask for zoran. you couldn't be put in better hands if the owner himself chose someone. you will not regret it. thank you again zoran & rockland hyundai!

Warren246

Feb 12, 2014

After doing extensive research I had decided to narrow my decision down to a Hyundai Tucson and the Honda CRV. Shopped around at few Honda dealers and when I was content with the final number I decided to go and give the Tucson a go. Tried a few local dealers by me and stumbled across Rockland Hyundai. Called to make an appointment and was greeted over the phone by a sales associate named Zoran. Over the phone he was confident that he'd earn my business and talked me into coming into the dealer (mind you the dealer is about 20 miles away with many local dealers closer and more easily accessible). Made my appointment with Zoran and came in. He sat down with me and insisted on showing me the car and having me test drive it as well. I explained that I had driven it already elsewhere and was only concerned about what numbers he could produce. After a few minutes of trying to convince me and I agreed. I am so thankful I did. I thought I had a decent working knowledge of the car from the other sales associates demonstration of the car but Zoran knew exactly what he was talking about and didn't explain it in some mumbo jumbo car talk. Everything he explained was easy to understand and I learned a lot of key features that weren't explained prior. After coming back from the test drive I had already made up my mind that the CRV was out. Now it came down to the numbers. Zoran quickly worked up a proposal with his manager that I considered extremely fair. Needless to say I took delivery of my 2014 Tucson that same day. I will forever recomend Zoran and his dealer to anyone and everyone looking for a vehicle. He represented a whole new level of professionalism that many people in this line of work do not. I am very happy with my purchase from Rockland Hyundai. A million thanks and keep up the good work!!!

Leslie

Feb 7, 2014

I recently leased a Sonata at Rockland Hyundai and have never had a better experience purchasing a vehicle. Bob Zimmer, my salesperson was the most knowledgeable, informative, easy-going and patient professional I've ever dealt with. He answered every question I had (and there were many) with patience. I never felt I was being pressured, and if you've ever gone car shopping, that's very unusual. Because of Bob's experience and knowledge I know my new car inside-out and I'm enjoying it thoroughly. My experience at Rockland Hyundai and dealing with Bob Zimmer was as good as it gets.

ron21651

Feb 7, 2014

I recently bought a car here and I can't believe how smooth and easy Mr. Bob Zimmer made it. From test drive to financing to delivery. Thanks Rockland Hyundai and Bob Zimmer. Ron P.

Bgold

Feb 4, 2014

My son took me car shopping, and i wanted a vehicle that was all wheel drive and also a vehicle that would fit within my means and budget, we walked in to Rockland Hyundai and where greeted by a nice young man named Rolando, he was a very courteous and friendly sales person which put me at ease, we already knew the vehicle we wanted, we just wanted a fair deal. Rolando, as well as Melvin the manager went above and beyond to compromise with us on the price and get us the best deal possible, i would recommend the entire team at Rockland Hyundai to anyone looking for a new or used car. thank you so much guys and look forward to doing business with you again

Flowergirl

Feb 4, 2014

i'm so excited with my new Elantra! thank you Roland and Alfred the manager for helping me get my first car!!!

J.price

Feb 4, 2014

My wife and i walked in to the dealership already knowing what car we wanted , but as soon as we walked in the energy the was great , we worked with Jose Cano He was great and easy to work with answered all of our questions and give me top dollar for my trade. We are extremely happy with our purchase, Thank you !!!! This place is well recommended friendly people and great service !!!! p.price

kbrenner

Feb 4, 2014

I spent the weekend shopping for cars we were buying two cars this weekend, we had already purchased/leased our first car from a different dealership and have been with them for 6 years. Mercedes totally different buying experience. We were looking for a replacement car that we can run around with and not have a high monthly payment. Rockland Hyundai was our last stop and had heard great things about the SUV. We were greeted as soon as we walked in buy a very friendly salesman; the outside appearance of the dealership leaves a little to be desired, looks grimy, cheap and dirty from the outside- Inside nut a whole lot better. We talked to the sales rep and he was great,took us for a test ride this was all good, it was me and my 10 year old son. The car drove great; we both liked it and then we returned and then came the numbers game. It felt as if how fast can we get your money and they were not going to take us seriously unless I handed them a credit card or cash. Overall we are happy with the car and the staff was friendly but not professional, and the dealership was just dirty. I left there feeling like I had just been screwed and it was not the most enjoyable experience even more so since I had been to 5 other dealerships and had already made a purchase earlier in the day. The overall feeling was that they would truly take as much money as they can possibly get out of you regardless of what the car is worth and these types of actions does not make for an enjoyable car buying experience. So buyer beware!!

consumer840

Jan 19, 2014

I brought my car in for service and was very pleased with the professionalism of the staff and how helpful they were. I would definately recommend this dealer to any of my friends and family.

Brannon1

Dec 31, 2013

Very nice experience. Salesperson and Manager were very helpful and willing to make the deal. Also, we got a fair price for our trade-in. They cleaned up the car on time for us to pick up. We are enjoying our car. In view of the above, we would recommend this Dealership.

dws1119

Dec 26, 2013

Horrible experiences on multiple occasions, new management means nothing.These horrible experiences started when picking up the used car that was purchased (in 2010). The car had a recall on it, and the dealer said they would take care of the recall prior to picking up the vehicle. We got there at the time we said we would be picking up the car, the car was all ready to go, but the salesman said that they had not taken care of the recall. Well, a couple of phone calls later they decide they'll take care of the recall while we sit there waiting. And, we sat there waiting for 2+ hours, simply because they didn't do what they promised to do.The car also included a free year of oil changes/tire rotations. Went to drop off the car one morning a few months later, and get a call from the sales associate later on saying that they have no record of the oil changes/tire rotations being included with the car. Lo and behold, the salesman we purchased the car from didn't file the paperwork properly (if at all). And for them to not even have it in the computer in this day and age is absurd. It took multiple phone calls (over multiple hours) before they decided to properly document that oil changes/tire rotations were included for a year, and to actually perform the oil change.While the whole oil change/tire rotation dispute was going on, I decided to give the salesman a call (he had provided his phone number at the time of the sale in case we had any additional problems) to confirm that he had documented that the oil changes/tire rotations were included or to see what he didn't do. He didn't pick up the phone when I called, but I got a call from the salesman a few days later complaining that he left the dealership and that they hadn't paid him for the sales he made and what not. Completely unprofessional, nor do I care! Just goes to show how scummy the dealership and its employees are.Later on, the car had an issue with the timing chain belt. The car was still under warranty, so we brought it in to have that replaced. Had to bring the car in 3 different times because the sales staff kept saying that there was nothing wrong with the belt - Until the 3rd time, when they finally decided to repair it after admitting there was something wrong....And then today, with hopes because the dealer is under new management. Made an appointment online because we received another recall letter regarding the passenger side airbag. Called up the service department about an hour before the appointment to make sure that they have the part to do the work. Spoke with a woman in the service department, and explained the situation regarding the recall. She told me that they have the part there and everything is set.Show up an hour later, walk inside, and the sales associate tells me that Hyundai decided that they are no longer performing the recall I came in for. The associate told me that they sent a letter out in the mail, and said I must not have received it yet. Ok, well then why did I call an hour earlier, and somebody in the service department told me that they have the part & everything is set? The associate tells me that he can't do anything and the best he can do is suggest that nobody sit in the passenger seat.Tell the associate that I've never not had an issue with the service department, and he decides to walk out to my car with me. Sits in the car, says that the passenger airbag light is not coming on. Well, the recall states that the light can come on depending on how you sit in the seat. He moves around for 3 seconds, says it isn't coming on, says he can't do anything, tells me to have a good day, and just walks back inside.Obviously angered that they have wasted my time (in addition to which, I came from Westchester so in addition to the gas/bridge toll), I went back in. The male sales associate wasn't there, but the female sales associate was there. She ignored me while she dealt with other customers.When the male sales associate came back, I asked him if they receive all of the online appointment information each morning. He said yes, and I asked him why they didn't call me if they knew they weren't going to be able to perform the work? He got angry at ME and said, "You have an attitude sir, I can't do anything!" I just walked out, and said I would never purchase a vehicle from here again or return to their service department.Called up after returning home and spoke to the service department manager. Explained how crummy their department is - Not calling to tell a customer they can't perform the service (even though they said an hour before the appointment that they had the part & everything was set), the associate getting angry at ME and blowing me off, ignoring me and assisting others etc. Service manager simply kept apologizing, and saying that they were going to deal with those issues & appreciates the feedback.Well, nothing has changed in 5 years, even with new managment. Avoid this dealership at all costs!

fpuntillo

Dec 21, 2013

The entire staff at Rockland Hyundai was extremely helpful. Altheda, the Internet Consultant, Zoran, our Sales Consultant, Melvin, the Dealership Manager, and Gloria, the Finance Manager. Every single one of them made the end to end buying experience easy, direct, and efficient. I have included below the email I sent Zoran after we finished buying the Veloster Turbo. Zoran,I wanted to thank you again for making my first buying experience with Hyundai and essentially my first buying experience ever an extremely satisfying one. As I had mentioned to you on day one, I am averse to the entire sales process, but you have changed my attitude with respect to that. You were a consummate professional from minute one, and are clearly a man of your word. You know your cars, the process, and are very patient. I mentioned to you I am a loyal customer (the story about the same insurance agent since 1985). As soon as we need another car, I will back - I won't even consider another sales consultant. I hope you and your family have a Merry Christmas. Thank you again.

Buggin9480

Dec 12, 2013

I guess the card they send out to refinance is only to try to get you to buy a new car. I went to refinance once they heard that they wasted my time I'm 60 miles away from them. They made me come there 3 different times and gave me 3 different excuses as to why. An I'm still waiting for the return phone call.

Larrinaga2

Nov 22, 2013

I went to Rockland Hyundai with the sole intention of viewing their inventory. I knew what I was looking for but just hadnt found a vehicle that wowed me. I met with Zoran upon my arrival to the dealership and he was very helpful with informing me of what they had to offer and I was actually able to purchase a car that was EVEN BETTER than what I had in my mind. Both Zoran and the Finance Manager Melvin did an amazing job of walking me through the finance process, keeping me as informed as possible, and ensuring that I fully understood all aspects of the purchase. I never felt pressured or mislead and I believe that is owed to the impeccable customer service I received. They really put the consumer first! I will definitely return to Rockland Hyundai for any future purchases and will recommend everyone I know to Zoran. Thank you so much, Zoran. It was such a pleasure!!

irishjamus

Nov 17, 2013

Our sales woman Jessica was great, friendly and organized and helpful. The finance department was difficult, and slow. The communication was severely lacking, we waited for hours to get the paperwork done, when we were told 30 minutes. It was an extremely awful day, which our entire family was held hostage to disorganized and untruthful staff. If we were told upfront it would take 3 hours to do paperwork, we would have left and came back when they were ready. However, due to their lack of communication, or just BS, we were left rotting there with my wife, my two year old and myself all crawling out of our skin, trapped and waiting. I almost left, and went to Toyota instead, but by the time the day was over, we just wanted to get it over with...

danifrani225

Nov 16, 2013

Roger was very friendly and professional. My father came with me and we both had a lot of questions and were going back and forth about leasing or financing and Roger was extremely knowledgeable and patient with us lol! I am very satisfied with my purchase and I am happy that Roger sold that car to me because he made the experience very pleasant!

OHMSS

Nov 12, 2013

I just entered by chance..since I already own a 2011 Tucson...well I ended driving away with a new 2014 Tucson...Mr.Garcia was not an "in your face" type of salesperson and he show me the upgrade I would be getting from 2011 to 2014 then we went for a test drive and I was sold on the new car..he walked my through the process with ease...everyone I came in contact with was easy to speak to...and I am very happy with my new purchase .....Gilbert Rivera

cindydauro

Nov 9, 2013

Roger Garcia was extremely friendly and helpful!!! My daughter bought her first new car from Roger. He made her very relaxed and answered all of her questions(which there was ALOT). He explained everything to her! Next time anyone in my family needs a car we will be coming to see Roger!! Thank you so much for everything!

bradwesley

Oct 17, 2013

These guys are what you expect from a used car dealership on the highway. Shady, bait-and-switch operation with questionable integrity. I would stay far away.

James

Oct 16, 2013

Extrememly pooor service, never returned called, never told the truth. I will never ever visit this dealer ever. I had to call salesman, sales manager, his supervisor and then general manager and still have some outstanding issues.

omni123

Oct 5, 2013

The experience was good.Friendly people and too the point.I bought the vehicle after some minor negotiations,and I am pleased to drive from Connecticut to pick it up next week! Highly would recommend.Lisa&John Cipolla

pomona

Oct 3, 2013

Mario Rosado was courteous & very helpful in dealing with my problem.We were not given a 2nd key for my 2013 Elantra upon purchase.The key & FOB we received did not work.Mario quickly ordered a new one & solved our problem.He was a pleasure to work with.

bimalt

Oct 2, 2013

My wife and i have been looking for a car for a few weeks now. Saw a 2011 Sonata with low miles and a great price. Bert took my wife and me for a test drive. She loved the car. Mario came to finalize the price with me. Tough negotiator, but the price of the car was the right price.My wife had to leave for work in the middle of this. The business manager Gorge ( think that is his name) left the dealership to drive to my wife's work place to get her signature. I have never had service like this a any other dealer. this is my second car from Mario, and will not be my last.These guys are the people to buy your car from. Plus 10 years/100000 miles, you cant go wrong.

lisawait

Aug 29, 2013

I originally wanted to buy a Honda, however when I was at their dealership I did not like the offer for my Saturn and the price I was given. We went to Hyundai and Mr. Micevski was very helpful with showing us which car would be good for me. He also told me any time I have a question or a problem with the car I can come back to the dealership for assistance. I am very satisfied with the dealership and my vehicle.

joanlowery

Aug 26, 2013

Thanks to Cliff and Diana for making the used Hyundai we bought safer and a better deal. The repairs made all the difference and we now love the car..

amauris

Jul 24, 2013

muy Buena atencion ella tubo hacia mi y todo estubo muy bien me gusto mucho la atencion k me dieron gracias Hyundai tengo my carro ufss estoy feliz lol.

Disgruntled customer

Jul 8, 2013

My experience should have been pleasant and very easy, as I knew exactly what car I wanted, color and trim, it was in inventory, and the listed price was terrific. I was prepared to buy it on the spot. The salesman I was assigned was very pleasant, but somehow the process of seeing the exact car, which was on a lot located away from the dealership, driving a similar one, and discussing the issues took many hours. The salesman was very adept at driving the Genesis, but seemed unfamiliar with its many features, navigation, voice commands, parking brake, etc. It appeared he had much more experience with the Sonata. We had a few question for him after we left, by phone, yet he never got back to us. When I wanted to discuss financing, although he said there was a possibility of .99% when we were there, he said they would discuss financing when we came to pick up the car. I did not want to do that, so I arranged financing, and brought a check from the lender when we went to pick up the car . The process of getting the car again took many hours, and when we finally were brought to the finance person, when he saw my check he offered to match the rate, "no problem." Again taking a very long time to. complete the paperwork, and try to sell us extended protection, tire and wheel insurance (which we foolishly purchased at an outrageous price for only three years), we were about to complete the deal when he said, "you know, to get the great deal you have we need to finance the car at 2.9% instead of the 2% we matched from your other lender, or we lose $1500. Help me out here, so I don't have to take the hit. You can refinance with you lender in three months." This was so obscene, I was prepared to walk out the door, and tear up all the papers he had me sign, and take back my certified bank check deposit. He repeated his request, but when he saw how angry I was, he relented and said ok, we'll just take the hit. We liked the Genesis so much, we took the car. In addition, we had several other questions that the salesman said he would get back to us about, but he never did, until I called him a few days later, It also involved the trade-in value for a 2011 Hyundai which they had looked at when we picked up the Genesis, but they did not get back to us about that, as they said they would. What should have been a very easy, pleasant experience turned out to be a nightmare, which colored our opinion of this dealer.

Johnny9610

Jun 25, 2013

Came in on a Saturday and Drove Off on Monday.Very Friendly and Organized.Had the best experience ever buying a car.I would reccomend this Dealer to everyone.

Carl L working mom

May 29, 2013

Great experience...I purchased a new Hyundai Veloster. Best service I ever had. I called and had what I wanted and left with my car same day! Jaslyn and Roger were very easy to work with! I recommend this dealer! Thank you Carol L.

Carol L

May 29, 2013

Great experience...I purchased a new Hyundai Veloster. Best service I ever had. I called and had what I wanted and left with my car same day! Jaslyn and Roger were very easy to work with! I recommend this dealer! Thank you Carol.L

HK

Feb 20, 2013

I had most wonderful experience at this dealership. All of the dealers were very friendly and helpful. I was looking to purchase a car and dealt with John Lee that day. Everything went so smoothly and he didn't give me any pressure nor forced me to purchase the car. I had so many questions and felt kind of bad to ask all of it, but he answered every question in detail. He was very knowledgeable and honest with my questions. Even though I stayed at the dealership until it was their closing time, John helped me until the last minute and other dealers were also very kind enough to wait and offered me drinks or snacks until I was leaving. I felt very comfortable dealing with them. I highly recommend Rockland Hyundai to those who are looking to purchase a car. They do their job wonderfully.

Jamie K.

Feb 20, 2013

I had most wonderful experience at this dealership. All of the dealers were very friendly and helpful. I was looking to purchase a car and dealt with John Lee that day. He didn't give me any pressure and answered all of my questions in detail. He was very knowledgeable and honest with my questions. Even though I stayed at the dealership until it was their closing time, other dealers were very kind enough to wait and offered me drinks or snacks until I was leaving. I felt very comfortable dealing with them. I highly recommend Rockland Hyundai to those who are looking to purchase a car.

jamiekk

Feb 19, 2013

I had most wonderful experience at this dealership.All of the dealers were very friendly and helpful.I was looking to purchase a car and dealt with John Lee that day.Everything went so smoothly and he didn't give me any pressure nor forced me to purchase the car.I had so many questions and felt kind of bad to ask all of it, but he answered every question in detail. He was very knowledgeable and honest with my questions.Even though I stayed at the dealership until it was their closing time, John helped me until the last minute and other dealers were also very kind enough to wait and offered me drinks or snacks until I was leaving. I felt very comfortable dealing with them. I highly recommend Rockland Hyundai to those who are looking to purchase a car.They do their job wonderfully.

Phyllis222

Feb 10, 2013

I met a young man at rockland named Jory, I have been buying cars for 30 years, he was the nicest most informative person I have ever dealt with. This may sound silly, but it was like dealing ith family, everything went so smoothly, I probably have already recommended 5 friends to him already, thanks , Jory for a great deal and experience, Phyllis b

pelcalau

Jan 22, 2013

Poukepsy was a dream to work with on buying a used car! He was very knowledgeable and super friendly. He bent over backwards to make getting a new used car much easier than I ever anticipated. Thank you Poukepsy for your hard work!

lovemissfancy

Jan 16, 2013

Rockland Hyundai made the experience of leasing a new vehicle very easy for me. I initially worked on the internet with Bert who was really quick in answering all my questions. When I went in person I worked with Alan who was an extremely friendly, approachable and honest salesman. He was so knowledgeable about the vehicle I leased and helped me with all the questions I had. The communication is detailed and efficient.Everyone else I worked with was very nice as well, I would definitely recommend this dealership. In less then one week I drove away with the car that I wanted and they went above and beyond to make sure I was happy with the deal. The reason I went to this dealership was because of Pete in service. I will always remember that he came out of his way on Christmas eve to help me get my car to start when the dealership was closed. Thats really great customer service and at that point I wanted to be a customer of Rockland Hyundai. Thanks everyone for a quick and easy experience.

MG11

Jan 14, 2013

In all my years of dealing with buying cars needed for family, Rockland Hyundai was the only dealership to make this process more of a pleasure than a hassle. I was greeted by an extremely friendly salesman, John Lee. He was able to show me that he was a person, and not just there to sell me a car. We also ran into the manager, Jory Baron. There is a reason why he is the manager, let me tell you. I cannot thank them enough for all of their sincerity in the deal, and obviously the price they were able to give me. From start to finish, I would recommend Mr. Baron and his entire sales team at Rockland Hyundai, to anyone.

MMsonata

Jan 13, 2013

After initially speaking to Bert through the internet I was introduced to Johan a salesperson who could not have been nicer. From the moment my wife and I stepped into the dealership Johan, Bert along with everyone else could not have been any more friendly or helpful. I was also very happy to get a follow up phone call from Johan after we bought the car. Too often people seem so eager to not do the right thing but this is definitely not the case at this dealership. Johan as well as the managers Ty and Jory seemed dedicated to making sure we were happy and got a fair deal. I could not be any happier with my new car and I definitely recommend rockland hyundai. A+ all around.

marty1247

Jan 12, 2013

I went into the dealership yesterday spoke with the sales representative Alan. He was very straight forward and honest. I then spoke with Dana who was able to get me financing. I didn't leave with the vehicle last night because my insurance company was closed. I went back today and picked up my car and Alan and Dana were just as nice today as they were yesterday. Dana was very honest and helpful as well she also gave me suggestions with the warranty plan.

Jancho

Jan 11, 2013

This is our second purchase here in about 2 months due to his salesman's service. Thank you!

Mike Schmidt

Jan 8, 2013

After searching all over for a new Santa Fe, I was blown away not only by the price, but by the quality of help I received at Rockland. Ellissa was great and walked my wife and I through the whole process. Jory, one of the new owners, was extremely helpful when it came to getting a great price. We drove out in our new car the same day, it was that easy. I almost forgot that they're a business because of how courteous and customer oriented they were. While I bought a new car, I'm very confident that any experience in buying a used car at Rockland would be just as easy and enjoyable as our experience was.

Morena

Jan 8, 2013

This dealership is wonderful. Great customer service and great service. Definitely would recommend this dealership when looking for a car. They are at what they do

TSALTA

Jan 8, 2013

In a million years did I ever think I would be driving a Hyundai. I am in awe of my genesis. What a great car! The best part was the experience at the dealership. Rockland hyundai is a class act...these guys know what customer service is all about. I was an avid and loyal BMW driver for years, that is until I was properly introduced to the Genesis sedan...Wow! This car is all that and then some! I will say this, I got the same level of customer service at Rockland hyundai as I did at BMW, if not better. I will absolutely be back and thank you to Jeff and Mike for making it happen. I am extremely pleased. Great great great experience.

ctorpie1

Jan 5, 2013

Best Car leasing experience I have ever had! Thanks to Bert Jean and Jeffrey Price at Rockland Hyundai, I was able to get a great car at a great price, quickly and seamlessly. They were 100% professional, courteous and straight forward and even went above and beyond in trying to secure a big red bow for when I gave the car to my daughter on Christmas. My parents referred me to Rockland Hyundai after they had such a great experience purchasing their car and I recently referred on of my customers to Bert and Jeffrey at Rockland Hyundai and they had a great experience too.

Janis Kowalski

Jan 4, 2013

From the minute I walked into the door, Johan met me with his professional smile and manner. Johan had patience to answer all of my questions and he is extremly knowledgeable of every car and feature! Johan makes looking for a new car pleasurable. Johan is very honest and trusting. I already have told my friends and family to see Johan at Rockland Hyndai when it is time to buy a new or used vehicle. Buying a new car takes time and money. When you deal with a great salesman it can actually make buying a car less stressful. It is a pleasure to see nice honest and caring salesman actually exist. My thanks to Johan-from Janis K

AJ

Dec 31, 2012

Great personal & professional personality & knowledge. This is our second sonata from John Lee.

Hunter

Dec 31, 2012

Sales professional: John LeeGreat Purchase Experience! Ty was also a complete professional. Happy to recommend to friends !!

John D

Dec 31, 2012

Great Job by ALL. Very Impressive.

KrissyAshley

Dec 27, 2012

Diana was very helpful and efficient while my car was being serviced. I brought my car in for an early morning service appointment and it was finished before 12:00! I was very pleased with the overall experience. Diana was extremely nice and kept me up to date as to the service of my vehicle. I would definitely recommend this dealership if your Hyundai needs servicing!

Amerex

Dec 24, 2012

My overall expeience with my sales associate was horrific enough to say that I will Never return back to that dealership, this visit has ruined the Hyundai brand for me.I have never left a dealership with such a sour taste in my mouth, Hyundai should do itsels a favor and hire people who actually know how to sell to keep a good name.

Anthony G

Dec 21, 2012

Pleasure to work with

D Romera

Dec 21, 2012

Excellent customer service! Personable, friendly, and accommodating!

Joseph

Dec 21, 2012

Roger was extremely helpful. He even came in on his day off to accommodate our schedule, which was very much appreciated.

Michael F

Dec 21, 2012

Al Weiser was excellent. Low pressure and patient. Would call him again

Stepanova

Dec 21, 2012

Nice, quick, professional. Thank you very much Ty Caldwell.

GoRocklandHyundai

Dec 18, 2012

We came to Rockland Hyundai by chance (car dealers are closed on Sunday in NJ) and left with a competitively priced Hyundai Sonata with the help of our sales person, Al Wesier. Al was a pleasant, down-to-earth, and patient person who answered our questions (a lot of them) without making us feel rushed. After the initial price negotiations, we stepped out to confirm our desire for the Sonata (as opposed to the Accord) and to discuss the quote, saying wed return if interested. There were no sleazy sales pitches to get us to stay. When we returned, we said we wanted to buy today and asked for a lower quote, which we got. Price quotes were lower than two leasing agency quotes I had. Al helped us fill out the financial paperwork and we left the initial payment in good faith while the finance guy ran the numbers the next day since we didnt have time to wait. When we came back to complete the process, there were no surprises and everything went as smoothly as promised. After the sale, Al gave us a 20 minute tour of the car and his cell phone number to call with questions, a nice touch to a great buying experience at Rockland Hyundai. Wed certainly go back!

B Dunn

Dec 15, 2012

My sales person was Alan Weiser. Great Dealer and ownership.

E Depeter

Dec 15, 2012

This was a truly painless procedure. Sales professional: Zoran Micevski

Kyle B

Dec 15, 2012

everything worked well. John Lee was Excellent in handling questions. Total service was easy going and light. Enjoyed my experience here.

Patricia Caniglia

Dec 15, 2012

Mr. Johan Dalton was and is a very professional person.

RSansone

Dec 15, 2012

Bert Dana Joh Lee were wonderful!! We would come back to purchase from them in the future.

Thomas

Dec 15, 2012

Roger was both peasant and knowledgeable to the degree that he was a pleasure to work with. I took several of his cards for future references. P.s. The entire team is committed to the customer, whom they value. I could have bought a car anywhere, but I was compelled to come back here. Thank to all

Marie

Dec 1, 2012

Carl was fair positive and very helpful. Overall a 10!

Sam Laitman

Dec 1, 2012

I bought a 2013 Sonata here. Had always been a Honda fan but all the people I dealt with made it such a pleasurable experience that I ended up buying a Hyundai. Zoran,the salesman, was very knowledgeable. Mike and Jory,the new owners were non-pressuring. I had been to this dealership under previous owners and walked out on them. This new team really seems to have its act together,from entering the store to final sale. I am now a Hyundai fan.

hee

Nov 25, 2012

This was the best and most straightforward car buying experience we have had. Both Johan and Jory were excellent explaining and answering any and all questions we had. From the moment my sister and I walked in we were taken seriously, unlike the other Hyundai dealership we visited close by. The new ownership definitely knows what they are doing and I strongly recommend this dealership. My sister and I can't wait to pick up her new elantra!!!

Girlfitness30

Sep 28, 2012

If you are a woman and bring your vehicle in for service they will try to convince you that there is nothing wrong with your vehicle and that whats going on is normal. Well they picked the wrong woman to mess with. I will not stop until this matter is resolved no matter what it takes. Beware of these people they do a lousy job on repairs. It's a shame that I have to go through this with a new vehicle. Never never give up fight for what you want and believe is a fact. I am a woman not an idiot.

Tiff & Brian

Sep 10, 2012

Carl and Dana took time to find the right for us and do appreciate the patience that they showed.

JENNIFER R

Sep 5, 2012

SALES PROFESSIONAL: CARL VEGA SERVICE WAS QUICK/PLEASANT AND COURTEOUS. WOULD RECOMMEND

MaryLiu

Sep 5, 2012

Appreciated your patience as we explored in detail our financing options outside. Made a big difference for us.

Mariela101389

Aug 16, 2012

Really bad shopping experience! I submitted my application online and someone called me to set up an appointment and when I went there no one had a clue where my information was so they had me do it again, and at the end they told me oh we can't do anything the person u talk to is not here and we can't do anything for u! Thumb down rockland Hyundai! Now I'm afraid about whether my information is safe or not!

agora73

Aug 1, 2012

Bought a new car with a slashed airbag. Dealer says will repair it. Never arranged for repair despite a number of calls, visits, and scheduled appointments--which it then denied making. Keeps saying come back, refuses to provide courtesy car so my car can be left for them to repair at their convenience, no regard for my time, my schedule, or my other commitments.

arhome

Jul 25, 2012

Initially brought my car in to have a faulty map light console unit evaluated. Dianna (the Service Advisor) arranged for the mechanic to look at the console while I waited and it was decidedd that a new part had to be ordered. I returned the next week to inquire if the part was delivered and Dianna said the part had just arrived. She again exhibited her exemplary customer service by having the mechanic install the part while Iwaited and the entire "service experience" was extremely courteous and professional. Thank you to Dianna and her talented staff of mechanics.

Gordon Farley

Jun 3, 2012

Nice people, proffesional, customer friendly Good Luck!

Jimmy Pitt

Jun 3, 2012

I thank you all for your help working w/ Shanta and Carl was great.

Barbara Roberto

Jun 2, 2012

Carl was " Great" Hyundai of Rockland was an excellent dealership to work with. Would highly reccommend.

Deborah Negren

Jun 2, 2012

I found the staff proffesional and knowlegeable Carl Vega did an excellent job.

Donna Hennessey

Jun 2, 2012

Internet sales Elissa was extremely helpful, Joe made our decision easy and simple. Will definately reccommend.

Ilene Gioseffi

Jun 2, 2012

This dealership has defintely improved from last year when I walked out. Thanks to Jeff and staf this is a great place to buy a car :)

Kristen Tracy

Jun 2, 2012

Rockland Hyundai gave me the best car buying experience ever.

Tommy Dominguez

Jun 2, 2012

Great sales team, Shanta helped out alot. The process was very easy and fast thanks guys!

Tuewana Degroat

Jun 2, 2012

I would like to say that everyone was very nice, my salesman Bob was very nice, very proffesional and very helpful with information.

Deborah Negron

May 28, 2012

I found the staff proffesional and knowledgeable and Carl Vega did an excellent job.

none nickname

May 27, 2012

Deceptive dealer - classic sleaze a)immediately added $995 to advertised price - this dealer offered no clear explanation b)advertised as accident free - this car had been recently repainted with most damage left untouched, very poor quality

Donna Hennesey

May 26, 2012

Internet sales Elissa & Joe was extremely hekpful and made our decision easy and simple will definately recommend.

Gordon Farley

May 26, 2012

Very nice people , proffesional customer friendly good luck to you all

Ilene Giseffi

May 26, 2012

This dealership has definitelyimproved from last year when I walked out. Thanks to Jeff and staff this is a great place to but a car :)

Indira Compress

May 26, 2012

Thank you , You guys were awesome great experience.

Jimmy Pitt

May 26, 2012

I thank you for the help you gave sincerely yours.

Marice Brown

May 26, 2012

Great team , Car works very diligently in spite of long hours to satisfy customers.

Roxanne Guzman

May 26, 2012

Everyone was helpful and knowledgeable thank you for the wonderful experience working with Jeff Price

caroyln watson

May 24, 2012

working w/ carl the closure was an excellent experience

CHRISTINE SMITH

May 24, 2012

WORKING WITH JOE WRIGHT EVERYTHING WAS EXCELLENT GREAT DELIVERY

CURTIS BROWN

May 24, 2012

TO DANAAND CARL NO WORDS CAN DESCRIBE MY CAR BUYING EXPERIENCE

DAVID CHAREN

May 24, 2012

WORKING WITH CARL AND DANA WAS A GREAT EXPERIENCE.

DEBORAH DIMAURO

May 24, 2012

MY ONLY NEGATIVE COMMENT WOULD BE THAT WHEN I CALLED THE DEALERSHIP AROUND 11AM TO TRY TO ASCERTAIN WHAT DOCUMENTS TO BRING W.\/ ME THE PERSON I SPOKE TO WASNT TERRIBLY HELPFUL. HE JUST SAID TO COME IN W/ MY DRIVERS LISCENSE ANS WE'D WORK THE RST OUT HERE WHEN YOU GET HERE. IT TURNED OUT IT WOULD HAVE BEEN HELPFUL TO BRING GINSURANCE AND REGISTRATION ONFO JEFFREYWAS VERY HELPFUL

HUNJIN KIM

May 24, 2012

WANTED TO SEE VARIOUS OTHER STOCKS WITH DIFFERENT COLORS BUT DIDNT HAVE THEM SETTLED FOR WHAT THEY HAVE

JENNIE

May 24, 2012

JEFF WAS VERY HELPFUL WITH A GREAT ATTIUDE DANA WAS EXCELLENT WITH THE FINANCING

MIA SILVERMNA

May 24, 2012

ROCKLAND HYUNDAI REALLY WAS HELPFUL WITH MY CAR BUYING EXPERIENCE THANKYOU JEFF AND STAFF FOR A HELPFUL PROCESS

adam and enid ramirez

May 19, 2012

Johan was fast and happy service will highly recommend.

Anthony

May 19, 2012

Plesant experience, very patient smooth process. Jeff was the best and the girls that work the phones were so proffesional.

Janet Pinto

May 19, 2012

Amazing proffesional service for the entire dealership Ron Wilson was :)

Jjennifer Zoide

May 19, 2012

Jeff Price was truly patient and honest the girls from the internet was a plus and dana was exceptional thanks guys

Juan Torress

May 19, 2012

John Lee was very courteous and answered all my questions.

Wayne Perkins

May 19, 2012

My wife and I were very pleased with the service we received at the dealership

dan garabarczyk

May 17, 2012

Jeff was great and focusing on our needs. such a pleasure

DORIS

May 17, 2012

IWALKED INTO NANUET HYUNDAI W/ MY SITUATION VERY IFFY AND RECEIVED NOTHING BUT FIRST GATE CUSTOMER SERVICE AND PROFFESIONALISM. THE SALESMAN CARL VEGA EXCELLENT CUSTOMER SRVICE AND DANA THE D2 OF THEM MADE THIS A WONDERFUL EXPERIENCE. WOULD DEFINTELY RECCOMEND HYUNDAI TO MY FAMILY AND FR

GONZALO LOOR

May 17, 2012

JOE WAS VERY PROFFESIONAL AND ACCOMDATING THE PROCESS WAS VERY PLEASED DINT HAVE TO WAIT EXCHANGE TIRES SAME DAY

Joseph Shaji

May 17, 2012

Jeff was very helpful and patient w/ us. Costco program was a definate plus. The BDC team was very pleasant. Thanks guys keep up the good work.

KEVBIN FARRELL

May 17, 2012

JEFF WAS KIND AND PROFFESIONAL AND HAS GREAT KNOWLEDGE OF THE CAR

MATTHEW

May 17, 2012

jEFF PRICE WAS A PLEASURE TO WORK WITH I'M SURE HE WILL SELL MANY CARS.

Anthony Ruzzi

May 11, 2012

Jeff was great, and the personell in the showroom was very helpful.

Daniel

May 11, 2012

Ron was a pleasure to work with defintely reccommend him to friends and family.

Donna & Leonard Kushner

May 11, 2012

Zoran was very patient and very proffesional made us feel 100% secure on our purchase. We were on the fence and he made us feel so good we went forward. Anything he could do to make us happy. Zoran gave us the quality service we expected. I would refer other buyers to him because it was a pleasure doing business with him.

Efran

May 11, 2012

Works hard to help us. We speak spanish and jeff worked w/ Mabel to make this a smooth transaction

Georgeanna

May 11, 2012

Just loved the service and the people here, great experience.

Lidia Martinho

May 11, 2012

Carl was a great help, was able to find me a car w/out no trouble.

Melissa Miller

May 11, 2012

Ron was a wonderful sales man- answered all ny questions and put me as I bought (leased) my new car.

Nataly Reyes

May 11, 2012

Jeff was a vey wonderful person, will reccommend the dealership.

Purchasing was smooth

May 11, 2012

smoothest new ccar purchase(lease) I have experienced.

ruzzi

May 11, 2012

jeff was great and the personell in the showroom was helpful.

logikr

May 11, 2012

they game me a price over the phone and made me drive almost two hours to get there,when I got there the vehicle was not ready had cigarette burns on the seats and smelled nasty they also told me that if I nought the car I coulnt take it because it was going to take two more days to get the car ready.when they gave us the price they gave us a totally different price from the one over the phone.this is a stupid technique that dealers use to get the people in the dealership,but nowadays we have the internet to let other people of their practices,thank you

Kenny321

Sep 19, 2011

A very young inexperienced sales person was not knowledgable about the car and limited us in test driving the car disallowing my spouse to test drive. Upon asking a 2nd sales person to explain the SE platform, he was also unable to do so. All he stated was that it was a bumpy ride. I stated that if I worked in the dealership, I would know more information than provided by either sales persons. 1st sales person never called me with information on the Sonata SE platform although I requested it from him multiple times and even reminded him upon leaving the dealership. As there are only three models of the Sonata, I would expect the deaership to know more about one of the platforms. The whole experience was unsatisfactory.

IHATEHyandai

Sep 13, 2011

AWFUL! Held my car hostage for two days. General Manager Larry was "In a meeting for three hours" No voicemail available to leave a message. Herb in Parts is lets say limited at best in performance and customer relations. When asked it there was a loner car available I was told be Herb that he could not get in touch with Avis. I called Avis en route to find out if they had a car available. They had not received a phone call from them all day. When I arrived I asked to speak with Larry who was on his cell yet again to busy to speak with a customer. I waited for ten minutes and left. They are ___________?Please do your homework ask people! L. Shumakea former customer

kenny33

Aug 22, 2011

Absolutely the worst customer service and quality of work I have ever encountered. They have had possession of my vehicle for 1 month.After completing the repair My vehicle has been back numerous times,the steering wheel is off centered, They pinched my power steering hose between the frame causing a major leak of fluid, My car was filthy dirty when I picked it and they treated me like I was not important

JGFRANCO

Jun 28, 2011

I contacted the dealership through the internet and michelle Scalise promptly contacted me back and she was amazing through the whole sale process. Although she doesnt normally work in this store she still went out of her way to help me and although there were alot of problems throughout the sale, if not for michelle I would have gone elsewhere. After this experience If I was to get another Hyundai I will drive to valley stream to Deal directly with Michelle instead of the people I had to deal with. Especially the sales person who couldnt make the time to deliver my car to me and sent someone else to do it because he was too busy test driving with other customers.

titandata

Jun 23, 2011

i am 56 years old and i have been around plentywalking into Hyundai of Nanuet is like walking into a real life cartoon.All of the salesmen are pathological liarsyou can get no relief by talking to the managers because they taught the salesmen to lie!!it must have taken 12 hours over 4 visits to get the car i wanted at the price we agreed on.the manager finally agreed to a price, then had the nerve to add 700 dollar advertising fee then a 300 dollar something else fee.. then when the finance guy Mike wrote the contract he slipped in 1200 in charges.after several calls to Hyundai consumer affairs they made things rightMy sister is handicapped and we needed place close to home, it would have been easier to go to Korea and get the Sonata direct from HyundaiDO NOT GO TO THIS SICK HILLBILLY DEALERSHIP.... THEY WILL STEAL YOUR MONEY LIBERTY HYUNDAI IN MAHWAH IS GREAThorrible/ tortous / absolute nightmare

jfarb

Apr 29, 2011

Made service reservation by e-mail--got appointment within 2 days at convenient time. Had a transient check engine light illuminate. Also had regular service which had been originally scheduled for next week done. Got full explanation of computer readout and tests--got service done and was not charged--it counted as last service on 2 year 24K plan--no need to show any cards or registration--I had expected to pay! Got car washed and vacuumed gratis. All folks I have dealt with at this dealership have been pleasant both when originally buying car and at all 5 service appointments. I always wait for the car, and have gotten service done in reasonable time. I have no complaints at all.

ugetluke

Jan 8, 2011

Sales people (even the finance manager and the big boss) are rude, stupid and arrogant. They don't even know what they talking. They blame the other dealerships for the things they don't know. Worst dealership in NY. No respect to the customers. Definitely would not recommend this place. It will be a complete waste of time.

vikeys

Sep 14, 2010

Albert accomodated my busy work schedule with fitting me into a small window.Was promised a time in and out, and Albert held to that time.Very satisfied on my quick service.Previous experience was very poor, but Albert has been coming through with great service.

dmg0806

Sep 9, 2010

Bought a Vera cruz, great price with lots of extras. Tires for life, loaner car, free car detailing once a year. Well, all of that was simply a ply to get you to buy the car. No loaner car, tires are difficult to get. This is the worst dealership I have ever dealt with. They are inexperienced, rude, ignorant and lack any sort of customer service etiquette. One of the owners could not even speak English and was difficult to understand and he had difficulty understanding me. Not to mention was very rude!! Quite frankly I am surprised they are still in business after reading all the negative remarks. If you buy a Hyundai...dont get it from Hyundai of Rockland because then you will be stuck with ignorant behavior.

danielrivera10927

Aug 23, 2010

after going back and forth for a week i finally got the price i wanted and purchased a 2011 sonata (limited). awesome car i love it. the staff was great and i would def. return. great work guys. it took a lot of negotiating but it was well worth the week.

bbv123

Jun 3, 2010

We purchased a Hyundai Santa Fe from this dealership and had a decent experience and deal. Shortly afterwards, it became a service nightmare due to the integrity of this dealership. They are down-right dishonest and misleading. offering a great service package and then attempting to make money by lying to customers. Our headlight headlamps have been replaced over 4 times in the past year. These headlamps are supposed to be functional for numerous years and normally for the life of the car. They have clearly been causing problems and not conducting services properly. Because we got a good deal previously, we also attempted to negotiate for a 2011 Sonata. The salesperson, Michael Toone, was not conducive to a fair and respective sales environment. He was unwilling to negotiate because he felt "jipped" on his previous deal and simply did not understand the bargaining process. That day he lost a customer and was a bad reflection upon Hyundai. Our experience with Hyundai of Nanuet went from great, to highly disappointing....

vintagelovely

Apr 17, 2010

honestly, i had no complaints. i was in one night and out the next day with a new car. so far i love my car. The salesman, carl, was able to help me one, two, three. Reggie, one of the salesmen in the finance department, was so nice and really worked things out for me! i would reccommended this dealership, they helped figure out a huge decision! thanks!

wilyo

Mar 16, 2010

Went there spring 09 made a deal on a Genesis, left a deposit and arranged to p/u vehicle 2 days later. I called on the morning of the p/u and wanted to know for certain how much the bank check needed to be as I was paying cash. Carl told me that "because of the way the deal was structured" I would need to make the check for $750 more than we agreed upon telling me it was the destination charge. What a crock. I had gotten the same deal in Westchester on the silver Genesis (the color I really wanted)but felt obligated to buy the Blue one from Nanuet because I had left a deposit then they screwed me. I got my deposit back but was too late to get the Silver one in westchester as it was already sold. I ended up getting a Silver Honda Accord EXL. Maybe someday with Hyundai again but never with these guys!!!!!!!!!!!!!

dws1119

Dec 23, 2009

Dealership is run by a bunch of unhelpful, rude, people with no knowledge. At both of their locations, people portray the same traits - Absolutely no training is evident in any of the employees in sales or service. This dealership has caused me much grief, frustration, and anger over the past few months (since I bought the car). This is a dealership you do not want to have to deal with. At the time of the sale, I was told I would receive 2 years/24,000 mile free oil changes and tire rotations. Upon bringing the car in for service, the woman behind the desk asked me for my maintenance card. When I bought the car, and asked the salesman how they would verify my free oil changes, he said that it would be in the computer system for them to see, and he wrote it on the bill - Never received any service card. As I found out, he also never input my 2 year/24,000 mile oil change/tire rotation information into the computer. The woman in service refused to go on with the free oil change/rotation without seeing the maintenance card. After numerous calls to people who pointed the finger, and five hours later, they issued me a maintenance card, months after I purchased the car. Also had me sign the maintenance (free oil change/rotation) contract, months after I bought the car. Overall, a very sloppy dealership that hassles it's customers - Not worth the anger and frustration...Go somewhere else.

davidl12

May 13, 2009

The Sales Experience was excellent. They offered the newspaper advertisment with no nonsense...What was in the paper was what I got. They didn't try to switch me or lie to me like most other dealers. Plus everyone treated me very nicely. The salesman Sal went over the entire car and made sure I understood everything. The sales Manager Benny gave me a Free Ipod Cable so I could enjoy my music. All around a great experience.

cluggam

Apr 21, 2009

I was shopping for cars for about a month and a half just recently. I went to a number of dealerships and being a young guy 23 i expected to be messed with or conned. At most of the dealerships I went to I went interested in a particular vehicle I knew was in my price range which was about 20,000 to as high as 25,000 maximum. About 2 weeks ago I was on my way back from test driving a mazda 3 over in elmsford westchester. I had some time so i thought I might look at another dealership, I was interested in Hyundai but hadn't really gotten my facts straight on what model I was interested. I found Hyundai in Nanuet and pulled in and began to work with a guy named Terrence. He seemed like an alright guy and told me he was new to the position. On his recommendation I test drove the hyundai sonata i liked it but i wasn't crazy about it. but there was a 3500 rebate on it because my mother owns a sante fe. I left the dealership and did some research about different hyundai models. I got interested in the Hyundai Azera GLS 2009 it was right at the limit of my price range so I knew I'd have to get a good price on it. I called Terrence to see if they had any in for me to test drive his first lie was saying yes. When I get there all the have is the Hyundai Azera Limited. The price says about 30,000 or more so I was hesitant to test drive it and asked if he had anything I hadn't seen I might be interested in. He basically said no besides the sonata. So I asked what is different. He told me the chrome trims and the leather seats and a few other luxury items. I asked about the engine he says it is the same. So we go for a test drive and I love the car its a V6 3.8 L 260HP and smooth. But I know it is out of my price range so i didn't get to excited. We go back into the dealership and sit down I tell him I am very interested in test driving a Azera GLS he asks what color I said black. He locates one in Paramus NJ. Now this is my first time buying a new car so from here I made a few mistakes but was really taken advantage of. He tells me they can ship it to Nanuet for me to test drive it but they need to know I'm serious. The price they give me is like 24,000 and change so i am ecstatic. I put 500 down on the car with a verbal agreement that if I test drive it and don't like it I get my 500 back. I give him my credit card, he comes back a few minutes later and says he made a mistake, the engine on the GLS is smaller the HP on the car drops from 260 to like 223. I forget what I asked him but every time I asked him a question he goes to talk to his manager for a few minutes comes back and the question never gets answered. Now the price on the GLS they gave me is still decent its a little under the MSRP I looked at online. So I sign the receipt and through a series of con artist type moves I walk out of there with 500 down on a car that I haven't seen, and the way it ended I needed to go to Paramus to test drive it. This was a Saturday i left there on saturday with my head spinning and the next day easter sunday i was just in a horrible mood I knew I'd been worked. Now Monday the next group of bull. I went in there basically to get my money back I'm no longer interested in looking at the GLS. Terrence who was working that day must have ducked out the back. They tell me I have to speak to the finance guy Peter. I'm waiting for 10 minutes before some guy comes in and starts asking what I'm there for. I ask are you Peter he says no and he goes away. He comes back and asks me to explain the whole situation, I do, and he guaruntees my money back. I wait another 15 minutes. He starts telling me that the dealership is real sorry and wants to make it up to me. They want to offer me a Hyundai Azera 2009 Limited and he slips in the word Demo. I ask what Demo means and he says somebody from the dealership has been driving it to and from work. I ask how many miles are on it he says under 3,000. I look at the car and go straight to look at the mileage there is over 5,000 miles on the car. I tell them what i see and go back inside, I was there for about another 20 minutes with them coming up with new sales pitches for different cars before I finally got my refund receit and got out of there. It was a horrible experience for me, I'm glad I managed to get my money back from them. I would not recommend doing business with them and if there was anything I could do to keep them from doing that to somebody else I would like to know

cosimodo

Jul 6, 2008

Do your research before buying anything from this dealership. The general manager is very rude to customers. I had my car serviced there for a major trasmission malfunction(determined to be a Hyundai malfunction by the way) which I had to fight to get covered under warranty. When I got my car back, it had a huge dent in the driver's side, and the transmission was never fixed. I had to take it to another mechanic to correct the damage that this dealership did. The GM, Wesley Mancias will not make any attempt to make this situation right, even after I complained to corporate about him. Don't support a dealership like this...they are dishonest.

customer59

Jan 19, 2008