Romeo Chevrolet Buick GMC reviews

DaveW123

Jun 29, 2016

Treated very well at Romeo..Chris , my salesman is a great guy and not some xxxxxxxx artist like the typical car sales guy seems to be .. Thanks for the follow up Chris!

DaveSmith01

Jun 12, 2016

1st time in dealing with Romeo! Our Salesperson Llelwyn Boswell was extremely patient working us to find to just right vehicle with the options we wanted. He really listened to what we wanted even making suggestions that we had not thought about. Customer service goes a long way with us and we got it from Llelwyn and Business Manager Scott Daniele. Will definitely do business with Romeo again due to them.David and Deb Smith

cynthia kramer

Jun 4, 2016

eric paterson went the extra mile to meet my needs for a car. he was professional,, friendly. genuinely liked dealing with people, patient, even gave me a gift card for my business-. that was a nice and unexpected surprise.The loan agent was so helpful an getting my loan he diligently worked at it and so friendly and explained everything to me fully.

Adena Cromie

May 19, 2016

Amazing service. Treated with the upmost respect. Pat went above and beyond to put me in the vehicle I wanted. Being as new to the sales team as he says he is, I don't think anyone can compete with him. He really cares about his customers and their needs.

Micollie56

May 12, 2016

We were treated with respect in a professional manner. Everyone who came in contact with us went out of their way to make sure that our needs were met.

milarepa Steve

May 9, 2016

Service Manager refused to refund the over $1300 in diagnostic charges I paid Romeo dealership (accumulated over 10 MONTHS TIME! )to NOT fix engine in my Pontiac Vibe purchased new from them in 2009. The Vibe is a "corporate twin" - the same car as the Toyota Matrix, but built by General Motors with Toyota's VVT Engine. GM even sent a "Field Service Tech" from Michigan ($800 of the $1300) who spent 8 hours attempting to diagnose the problem with no success, then he called back to Michigan for help and GM recommended replacing the cylinder head (I have this in writing) - another $2000 including tax. The local TOYOTA dealer's service department and EVERY OTHER INDEPENDENT MECHANIC I paid for a diagnosis said the problem was probably the Variable Valve Timing Controller. Local Toyota dealer eventually diagnosed that VVT Controller was affected by broken and leaking water pump (WHO CAN'T SEE A LEAKING WATER PUMP???), completely fixed my car for $616, no diagnosis charges. Bottom line, both Romeo's Service Dep't and GM Field Service Tech were unwilling to admit that they were unfamiliar with my Toyota engine - My car was discontinued after 2010, and it was a low production vehicle before that, so the chances of finding ANY GM repairman in the country familiar with specific Toyota VVT Controller issues was slim to none. Romeo and GM should have outsourced my car repair to the local Toyota dealer after their 2nd attempt to fix it failed , then charged me whatever the Toyota dealer charged Romeo to fix it. Also, in April 2014 when I brought my car to Romeo to have snow tires removed & replaced with summer tires I bought from Romeo, the mechanic destroyed one of the snow tires (a mechanic who can't dismount a tire?). I was assured tire would be replaced, but the end of next November and a Thanksgiving snow storm arrived with snow tire still not replaced, so I had to drive 3 hours to relatives and 3 hours back on slippery roads with summer tires. BUYER BEWARE OF THIS DEALERSHIP! - bumper to bumper warranty is worthless if you have an incompetent or inexperienced mechanic! But what bothered me most is Romeo's refusal to admit they were unfamiliar with my engine - I would have retained my PREVIOUS RESPECT for them if they had admitted after the 2nd attempt (out of 6!!) that none of their mechanics had ever worked inside a Toyota Matrix/Corolla engine, and then recommended I take my car to a Toyota mechanic.

Roger9876

Apr 26, 2016

I just bought dump truck not even a month.My truck was brought in to there dealership sitting on a tow truck they sold me a lemon and than hit me with a tow truck bill they were nasty and just didn't care I hate this place I'm outa Business now because because of than $30,000 I paid and in less than a month it blows up and the did nothing I'm now going to court please to everyone don't go here this place might be a big company but they work like a small shop scammers the worst

krystleC

Apr 22, 2016

I was in search of an Suburban and had a budget- I dealt with Billy Brown and he was very nice. He helped and talked us through the process. They had a few on there lot, I test drove one and was very impressed! Billy even treated us to Dunkin Donuts :) I did use my phone to shop for a better deal. I could not find one. Romeo Chevrolet was offering me the package I needed to take to take the truck home. The financing was simple and quick. The staff was very knowledgeable and courteous throughout the entire process. They even followed up to insure that i was satisfied with my new truck. I would recommend Romeo Chevrolet to my friends and family, and I have! ( just never google Romeo.com its bad!!)

Travis B

Apr 16, 2016

Had a wonderful experience here while browsing through the selection. A nice young man Llelwyn definitely was very helpful in finding what I was looking for and helping me set things up. I'd definitely go back to this dealership for more help next time.

Seanyb12345

Apr 13, 2016

I bought a nice GMC Denali diesel from this dealership in April of 2016. I dealt with Pat Duke specially and his finance team. Let me say there was no pressure from anyone here. Also Pat Duke and his team were all very very nice, funny which helps when making a big investment in your life and helpful. I would recommend anyone to this dealer and if thinking of going there ask for Pat. When you leave they will give you a nice little gift also but I'll let your mind spin its wheels on what that may be.

Darren

Apr 12, 2016

I purchased a couple of vehicles from Romeo. Lisa E and Anthony G were great to deal with. They got me the deal I wanted. Joe R even came out to introduce himself. Most owners are not around at dealers.

Jacob Durrin

Apr 12, 2016

Had such a fun time buying a car from here!! Never thought it'd be this easy and stress free! I recommend Romeo to Anyone!!

Kristin

Apr 12, 2016

Excellent service! Highly recommended! I had my car repaired there and they provided me with a rental. I will definitely go back.

Tanya

Apr 12, 2016

Had a great experience! Thank you all! I will definitely come back again to do business with this dealership.

caufiero

Apr 12, 2016

I truly had my heart set on this green beauty and was beginning to lose hope, that was until I walked into Romeo and met the family and had the pleasure of working with Joe D. It was an uphill battle but I was kept in the loop and updated every step of the way. The best part was I never felt like just a customer , Joe D really cared that we left happy. I would recommend any and everyone to head down to the Romeo family for their next car! I'm beyond thankful!

Dmckay

Apr 12, 2016

Our salesman was very friendly and knowledgeable. He made sure to thoroughly explain all of our options and answered all of our questions. He helped us find the perfect vehicle that fit our family.

Matmyrix

Apr 12, 2016

This one was so helpful! Llelwyn boswell was very helpful, and he really knows his stuff. Thanks to him, I am extremely confident in This purchase!

orlando998

Apr 12, 2016

the experience was better then at any dealer i've went to thanks to Matthew Spoth he showed great knowledge of all the cars you guys had to offer and helped me find the right car at a great price. of coarse this wasn't a surprise i've worked various jobs with Mathew and he always showed great leadership which is great to have when working in the automobile industry

Summerof69

Apr 12, 2016

Having been to many dealerships in the Hudson Valley area, I finally came across Romeo Chevorlet. My prayers had been answered. Upon walking in I was delighted when I was greeted with such amazing professionalism from Joe Daprile a sales advisor for Romeo. Joe was absolutely amazing. He was very straight forward and never beat around the bush. He got me into the vehicle I wanted at the price I wanted!!! Thank you so much for the great service I received at Romeo. I will absolutely be returning and recommending Romeo to all of my friends, family and co-workers.

Tootsie

Apr 12, 2016

I have purchased multiple vehicles from Romeo. LIsa and Anthony both worked for me on getting me the best deal. The service department has been great with dealing with my vehicle maintenance. Thank you for all you help.

Janica Hart

Apr 4, 2016

My salesperson was very knowledgeable and made me feel very comfortable. Alec was very down to earth and I was impressed. Joe D. also came of assistance and made the sale more of an ease. I appreciated the time spent and conversation Business Manager Steve V., was a pleasure to speak with.

Locoeng01

Mar 28, 2016

The best experience I've had buying a new car.so far! John casale ,my salesman was a true professional. Very knowledgable, and a great person to deal with. Totally understood my situation and what I was looking for. He did a great job putting me in the right vehicle and he made it easy and fun. As a return customer Romeo did not disappoint with their great service and great prices what else can you ask for? Go see john casale for a truly great experience

Benjamin Beynon

Mar 24, 2016

Dan F. made everything go smoothly and I feel he gave me a good deal and a great vehicle. The service was exceptional and he still checks up to make sure everything is fine.

Egerbasi

Mar 23, 2016

Joe D was a very friendly knowledgable young man. Made the whole process of purchasing a car very easy and fun!The rest of the employees including the finance department were amazing! By the end Mr. Joe Romeo himself came out and thanked us for our business! I would highly recommend Joe D and Romeo Chevy to buy your next vehicle!

Jaydiggs24

Mar 22, 2016

Four times in one year the dealership went above and beyond to make my experience was simple and smooth. Mike c took the time to make sure I was on the rite vehicle and the sales mangers mike critchley and Jeff helped me get the best deal possible. My family and I have all brought vehicles recently and would recommend this dealership to anyone else we know. Scott in finance was friendly and patient. He understood my budget and even got "lease guard" on my truck so I have total peace of mind on my new lease. Even the owner Joe thanked me for my business.

Whatever830

Mar 21, 2016

I wouldn't give it one star! They sent out this guy Scott, insulted my husband right in front of me and my son asking if he can afford the payments! That was really rude! It doesn't matter how we get the money as long as the payments are made! If not well it's on us! The sales lady Amy was really nice! They don't like receiving cash, they like bank checks better! We did NOT get a vehicle there because it WASN'T what my husband wanted and they didn't give any deals or rebates. My husband wound up going elsewhere got a GREAT deal and rebates. In the process of getting $$ back from them and it's like pulling teeth! We had to leave a deposit just so they can hold the truck. So I would not recommend this place! I am only rating Amy 5 stars! If they left Scott and his insulting self out of it, would have maybe bought the truck!

ajbrowe

Mar 20, 2016

Our salesman Jon carping was very nice. He was knowledgeable in the vehicles. We told him what we were looking for and gave us some to choose from.

Jay

Mar 10, 2016

Went to Romeos for a truck,thanks to Paul Remus I felt no pressure and was successful in purchasing a new Sierra 1500 he was most helpful in my purchase great salesman!

kalleberg1

Mar 10, 2016

I cannot say enough great things about this dealership and all the members of the staff. From the minute we arrived to when we left we were treated very professionally and they made the car buying experience actually enjoyable. Our sales consultant Amy Haubrich even performed double duty as a babysitter for our children when my wife and I had other consultants to meet with and documents to fill out. They even gave us a bottle of wine to congratulate us on our purchase as we left, sometimes its the little things that make an experience enjoyable. I would not hesitate recommending this dealership to anyone.

Tanya

Mar 10, 2016

After going back and forth to many dealerships and doing some research online, I returned to Romeo for my first lease. On the first encounter we were met by a friendly receptionist and she set us up with a great salesman, Mike Casella. He let me test drive a few cars and ran some numbers for me, knowing I didnt want to leave that day with a car just options, he still dedicated a good amount of time answering my questions. I returned a few days later with the intent to lease from them and Mike was there to handle it all, he answered all my remaining questions about first time leasing and spent a lot of time with my difficult insurance company. I found the process to be easy and I love the car I have. I never felt pressured to get into a car I didnt want.

BH1141OH

Mar 6, 2016

Over the last several months I have called many dealerships and visited with many salesman. Joe didn't act like he was pushing a car but rather valueing my interests. Good honest salesman. I'd gladly buy a car from Romeo again based on this. If buying a car from Romeo I highly reccoment working with Joe Duprile

Chris2016

Feb 25, 2016

I have been dealing with this dealership for several years. I appreciate the patience our salesman, Mike Casella had with me. He was very informative and offered his services if I had any questions or concerns after the leasing of my 2016 Equinox.

LeeWooden

Feb 25, 2016

This was my second lease with Romeo and I was happy to deal with salesperson Amy Haubrich. She went above and beyond to find the right truck with the right price. She also was very courteous and helpful explaining the options of the vehicle. I Thank Joe and the crew for putting me in a truck that I will enjoy.

darlene & john

Feb 24, 2016

First time ever leasing. Easy and understandable. Anthony Green was wonderful we definitely will return. The best experience at any car dealer ever! Go Romeo!

Victoria610

Feb 24, 2016

This was our third vehicle purchase with Romeo Cheverlote Buick GMC and we are just as happy as the first time we stepped foot in the door! Dan Ferrendino was an amazing sales man! He helped me around my crazy schedule and went above and beyond to make sure I had all the information I needed and answered any questions I had. We Highly recommend going in and Be sure to ask for Dan! We also were very happy with Steve who is now their finance guy! Everyone in the building is very helpful and always smiling! We love the service at Romeo!

anewattitude1

Feb 19, 2016

I just bought a new car from Romeo Chevrolet and the were Awesome! The best car buying experience ever! Thank you to Joe Romeo, Joe Daprile & Jeff the General manager.

Randyw

Feb 16, 2016

I've bought many vehicles from multiple dealerships. Matt Lopez made the purchasing process stress free . Him and Steve in finance made the process of buying easier than I ever experienced. Not like other dealerships where you feel like they are talking behind your back. They even dropped my other car at home for no charge. Thanks for making buying a new Chevrolet easy. Randy W

BillTeena

Feb 15, 2016

This was our second lease of a GMC Terrain from Anthony Green. In both occasions it was a easy and pleasant experience. Anthony is a friendly salesman and the the Romeo people were very helpful. I ran into a problem with the transfer of the plates from the old vehicle to the new as the registration ran out the day before and it was Friday night, but Romeo let us have the car for the weekend with dealer plates on it until I straightened it out with Motor Vehicles.

mackwill44

Feb 15, 2016

This was my first time dealing with a dealership and it was a great experience. I got honesty which is a rare commodity. While going thru the process I got conversation that made me not feel like a first time buyer.

sam

Feb 14, 2016

I had a really good experience at Romeo they were very helpfull and they went above and beyond to make sure I got the deal I wanted thank you again Romeo

James Quick

Feb 13, 2016

One of the best dealerships that I've dealt with thus far! Our Salesman Anthony Green was great to deal with. No pressure sales whatsoever! We told him what we could do financially and he made it happen!

Leighkay

Feb 12, 2016

My husband and I shopped around the Hudson valley and were not happy until we walked into Romeo Chevrolet. Dan Ferrendino our salesman was professionall,courteous and met our exact needs. He got the exact car I wanted, and made sure before we left alll our questions were answered. Dan and his team were wonderful. Thank you Greg and Leigh.

stevebarbiequick

Feb 11, 2016

The dealership and our salesman Matt Spoth were wonderful to work with. I love the idea of buying and driving our leased vehicle the same day. Matt was entertaining during our purchase even went above and beyond to undo a situation that was not within his control. Jiffy Lube could of changed my mind in my overall rating but Matt had little control. Jiffy Lube thumbs down in the turn around with inspection. Three hrs on a new vehicle. Other then that Matt being a newbie did a awesome job! I would buy and recommend him to anyone I know!

ph12477

Feb 7, 2016

I recently bought a 2012 GMC Acadia Denali. I walked away feeling that I made the best choice possible for me right now. Romeo knew what I wanted and helped make it happen. From reception, to sales to finance, everyone seemed to be looking out for my best interest! Thank you Romeo!

Cindy and Gasper

Feb 6, 2016

We recently purchased a 2016 Chevrolet Silverado from this dealership. Our salesman was Jon Carpino, a wonderful salesman who shows that he truly wants to make sure you get the vehicle with the options you want and won't stop looking until he finds your vehicle. Normally it takes my husband 3-6 months to find the vehicle he wants and Jon satisfied his needs in just 2 weeks. We only own GM vehicles and it was our first time with Romeo. I would recommend Jon and the dealership (our first time buying from them) for your next purchase. They are great!

Cooper Dog

Feb 5, 2016

Easiest car purchase ever. Mike Casella facilitated all of our needs including great price, locating vehicle of our choice(arrived sooner than anticipated), brought vehicle to our home twice to insure it fit in our garage. Mike handled all financing, registration, etc. and we only had to sign and go. Since then, Mike has followed up to make sure we are pleased with the purchase and to see if we had any questions and has provided answers immediately.

Anthony

Jan 31, 2016

Amy was so professional and helped us to make the choice for our benefit. We would highly recommend Amy and romeo dealership in lake katrine!

Cardi57

Jan 31, 2016

They are easy to work with. I changed my extra options a few times and it was never a issue. They made sure I was satisfied with my decision.

Bochs

Jan 27, 2016

I highly recommend Romeo car dealership. I bought my first Cruze from them in 2011 and just traded it in for a 2016 Cruze also at Romeo. I went back to Romeo because of the great care they took of my car during the time I had it. This time the salesman was Matt Lopez. Matt did a great job and helped me get the car I wanted. Matt was very professional and informative regarding my Cruze. Also Steve in finance was very helpful in getting me everything I needed. The car buying experience can be trying but not at Romeo.

rondon

Jan 27, 2016

Salesperson Scott Daniele was very professional in assessing my requirements both for the truck I needed and the budget I could work with. I have done business with various auto dealerships in the past and this one is as good as it gets. Of course, that is directly due to the people working there, and those at Romeo are top shelf.

Sue from Kingston

Jan 26, 2016

I went to Remeo Buick to test drive a Encore and I purchased it. Dan Ferrendino was an awesome salesman. I love my new Encore... Thank you Dan!!!

aehutchinson3

Jan 25, 2016

I dealt with Anthony Green at Romeo Chevy when getting my new Cruze! I had phenomenal service throught my entire experience, and I got a great deal! Anthony was easy to work with and very efficient. The entire new car process was such a breeze. I would recommend this service to everyone!

Jordross

Jan 23, 2016

I worked with Michelle Mahon in the process of purchasing my brand new Chevy Eqinox, it was a pleasant experience, very enjoyable and easy. Defiantly plan on continuing business with Romeo

Logan392

Jan 21, 2016

It was my first time purchasing a vehicle from a dealership and had the great pleasure of dealing with Johnny Casale. He not only was extremely knowledgeable about the overall process of making the purchase, his sense of humor and light hearted demeanor made things that much easier. I look forward to making future purchases with Romeo Chevrolet and recommend anyone to do the same. Thanks Johnny. -Logan

murray1996

Jan 21, 2016

Tom Tati worked tirelessly to ensure that I got the best deal. I'm happy that I pick Romeo to buy my 2015 chevy spark,

Paulietattoo

Jan 21, 2016

Dan from Romeo was the best! He worked tirelessly with us to ensure we got the best possible deal BOTH times we bought a new vehicle! We won't go anywhere else, everyone there from sales to service are top notch!

steve

Jan 21, 2016

went to romeo chevy and received service from salesman paul remus. he went out of his way to make sure i received the deal i wanted. went to many other dealerships in tha buying process but romeo sealed the deal.

Enclavenoacadia

Jan 19, 2016

We arrived at the dealership and were met at the door by Jon Carpino. I came in looking for one vehicle but left with something completely different that I fell in love with. Jon was fun and easy to work with and I would recommend him to anyone I know.

Gale from Bearsville

Jan 19, 2016

I recently bought a used Jeep (2015) from Romeo as a gift for my very deserving husband, and I'm happy to give a review about my overall experience with them. Everyone that works at Romeo is very friendly and welcoming. They know how to deal with customers, and are also well aware about buyers needs. Furthermore, Scott Daniele was my sales person who helped me get through the process of buying a vehicle, taking it for a test drive, and introducing it to my husband. I would not have been able to get my husband out to the Jeep if Scott didn't help me! Scott knows his job responsibilities, and he does what should be done to attract new customers. He has great kindness, competence, and an even demeanor. Everything he told us about the Jeep is absolutely correct and of course my husband loves his new Jeep! Thanks for all your help Scott, and I wish you the best of luck in your bright future with Romeo.

wepsbee

Jan 17, 2016

Appointment was set up over the phone based on my time frame very easily. Went in and talked to Anthony who was friendly, informative and efficient. We found a truck that met my requirement for both price and quality. Anthony took care of all issues such as insurance swap, registration and financing over a two day period. On the third day I picked up the truck which was ready for me right outside the door. The next day while checking out the truck I found a couple of small issues. I returned to the dealership and Anthony and the manager along with the service writer checked out my requests and immediately an apt was set up to fix them.I would recommend this dealership and Anthony to anyone looking for a new/used vehicle.

1234

Jan 13, 2016

I went to Romeo looking for a Chevy Silverado crew cab with an eight foot bed. I dealt with Paul Remus who went out of his way to find me my truck. He kept me up dated every day until he found the one that had all the options I was looking for. Very good experience!! Thanks again

65Impalass

Jan 13, 2016

The staff at this dealership went out of their way to find the 2015 leftover Silverado with the options I was looking for. Two dealers in NJ were not very helpful so I took to the Web to look for myself. When I called Romeo Katie and Lisa were terrific and located my truck within a few days and MANY phone calls. Then Steve (#'s guy) and Dan Ferrendino took over and everything went well. I drove 87 miles from Northern NJ to get my vehicle and I would recommend the trip to anyone that is tire of the usual runaround at typical dealers.

Isabel

Jan 8, 2016

01/08/2016 I recently purchased a new 2015 Chevrolet Silverado from Jon Block. He was great through the process and I did not feel any of that sales pressure that I worried about when shopping for a new vehicle. The negotiations were straight forward and he didn't unnecessarily waste my time. I really appreciate his professionalism and service both in helping me choose the right truck and also in being comfortable with using the features that were new to me. I had an all-around great experience at Romeo Chevrolet and I would go back there for my next vehicle purchase as well as recommend them to my friends and family.

checkmate18

Jan 8, 2016

Great experience dealing with the Romeo team. Helped me get what I wanted and answered all questions I had. My sales man was Mike. He was very helpful and polite through the entire process. Definitely worth the trip!

Benny419

Jan 6, 2016

I went to Romeo with the intent to purchase a car if the numbers were right. Amy the sales lady was patient and helpful and s pleasure to deal with. I didn't need financing but they were able to get me a better rate so I took it and didn't have to do anything but wait for my new 2011 Sierra 1500 to be detailed. Great experience will definitely be recommending people to go and see her.

barbaras buick

Jan 4, 2016

My Son took me to Romeo dealership & to meet Mike Casella for a new SUV. But Mike was so good to help me make up my mind to a Buick Lacrosse & I love it!! Thank You Mike & everyone at Romeo a very friendly Place. Barbara & Son Frank

George

Dec 22, 2015

I recently had the pleasure of stopping at Romeo Chevrolet Buick GMC in Lake Katrine, NY. After looking at what seemed like 50-75 Sierra Pick ups I was not able to find one with an 8 foot box. My wife and I decided to go inside to see if maybe we were missing them or whether someone could help us find or order what we were looking for. We were met at the door by a very, very, helpful Amy Haubrich. After finding out the color I wanted was discontinued Amy spent quite a bit of time looking on line trying to find a truck we would like with no sucesss. Amy was not to give up and went to get her manager Jeff. He joined in the search expanding the area they normally look in and found what we were looking in Md. They agreed to go get it if the other dealer would let them have it. The truck was there a day later. On the day we were was picking it up we met Stephen Vitiello from finance who made it fast and easy explaining the paper work to us line by line. Amy My wife and I went to the vehicle. (it was already quite late seeing how I own a business and could not get there until after 7pm and closing time was 8pm) Amy spent the next 1 1/2 hours going over all the great features of my new vehicle without worrying about the time. I can not thank her enough for all her patience. If you ever have the opportunity of going to Rome Chev Buick GMC Hope that Amy is at the door to geet you. If not aks for here to be your salesperson. George A Bussiere Jr

Montaukpoint

Dec 18, 2015

My husband and I bought another car with Anthony Green. Anthony Green works hard to get the exact car we want and delivered to us always. Always cheerful and fun to work with. We will always go to Romeo and Anthony Green when it's time for a new car because we always leave with a big smile on our faces. Service for our cars after purchase is always great as well. Never have a problem.

Carly26

Dec 15, 2015

Super friendly, no pressure dealership. They helped me purchase the perfect car for an amazing price. Nick even gave me a Dunkin Dounuts gift card!

Retired GM Employee

Dec 13, 2015

Like all other new car dealerships you are their best friend when leasing or purchasing a new vehicle BUT when it comes to service you can see the real dealership. Sierra in Romeo is poor in regard to simple dealership service, communications with the vehicle owner, completing the service and returning the vehicle as clean as it was delivered. I had issues with the overall service provided and quality. I called the individual indicated on my receipt if there were concerns with service and never received follow-up call. I feel ignored and unimportant with this dealership. I have had issues with this dealership in multiple visits, do not trust them.

lisaclov

Dec 9, 2015

We had an excellent experience when dealing with Amy at Romeo Chevrolet. She was polite, patient, and did not pressure us at all. She knew the product line very well and went out of her way to accommodate us! We had a very good experience with everyone at Romeo Chevrolet and we would definitely return to Romeo Chevrolet!

Nidanck

Dec 4, 2015

I had a very good experience with Romeo Chevy , they were quick to response in every question I would have and treated me , I would say better than some other dealers I dealt with. In all they showed great hospitality and I felt like I mattered to them for my business .

KathyML

Dec 3, 2015

I had been looking on line for a Buick Enclave. Beth called me from Romeo Chevrolet Buick in Lake Katrine. So I made an appointment for that very afternoon. Our salesperson Randy Wilber was wonderful! The car I was looking for was in the lot. He spent so much time with us and answered all of our questions. He was so friendly and personable. Thanksgiving was the next day so we were able to pick up the car on Friday. He spent much time with us as he showed us each feature of the car. Steve Vitiello worked with us on the financing. He was also very helpful and very easy to work with.By the time we left, I felt as though we were leaving two new friends.I am enjoying my new car very much!I was very impressed by the friendliness of each person who spoke with us. The whole experience from beginning to driving home was excellent.

calvin

Dec 2, 2015

Worked first with Holly Maserjian who was very good and friendly and found the Enclave we wanted. Matt Lopez took it from there and keep the same great service. No Surprises.Only reason I gave four stars on price instead of five is due to my "cheapness" I did get a good deal though.

naseyt

Dec 1, 2015

I had a wonderful experience! Our salesperson Dan Ferrendino , was awesome, he was knowledgeable and very friendly ! We had the car in less than a day!

StevePsy

Nov 26, 2015

They turned a nightmare into a dream car...and made sure I got the car I was looking for at an unbelievable price...2015 Camaro...

supernick1

Nov 23, 2015

Mike Casella was the sales consultant i had met with. i spent a total of 4 hours at the dealership, checked a few cars out that he narrowed down to meet my needs. he went above and beyond to put me behind the wheel of any car that peaked my interest. eventually i happened upon a car that i couldnt wait to get inside of and Mike couldnt have done a better job in making the switch between vehicles a quick and easy process. im glad i went to romeo chevrolet to purchase my car.

2015chevyss

Nov 22, 2015

I had a great experience with Romeo Chevy. Anthony Green was my salesman and was very helpful with my purchase. Thank you !!!! I am enjoying my new car.

Robert.S

Nov 22, 2015

Over the passed three yrs. I have purchased three new pick up trucks and one vehicle for my daughter. Working with Dan Ferrendino and Mike Critchley they have put together a package I could not refuse. Working with Dan, I told him I was old school and know what I wanted, Work with me and you get the sale. Do not push any vehicle just to make a sale. My daughter has plans possibly in the spring on buying another vehicle, and would go back because of Dan. I would also like to thank Jeff in finance for making the numbers work

AnthonyD

Nov 20, 2015

I just purchased a 2016 Chevy Cruz and the sales mans name was Matt Spoth! I highly recommend him. He went above and beyond to meet my needs and help make this new car possibie. I'm very pleased how smoothly the process went. Also, to seal the deal my 3 year old daughter had one last request. The moment we walked in she had her eyes one a rather large green Christmas balloon. Needless to say we walked out of the dealership with a new set of keys and 4 HUGE balloons. Thank you Matt Spoth for ming it possible to give my family a safe and reliable vehicle.

pattyjoy9366

Nov 19, 2015

i went to romieo cheverolet in kingston ny and had a great experince with buying my 2015 chevy silverado anthony green my sales rep. was so courtious and his boss and him maded it possible for me to drive my truck home that night .

laneway123

Nov 17, 2015

I have a Chevy dealer who I've done business with for 15 years. However, they did not have a vehicle to meet my immediate need. So,I checked out the website at Romeo. Found a 2008 Impala with lower miles, for a decent price, and since I was a cash customer, I set up to go look. Test drove the car, liked it, bought it and took it home that day. After a few week, realized it desperately needed brakes, it made a clunking noise in the front, and a found A HOLE IN THE FRAME!! Made an appointment with service, and here's where the BS begins- Bill from service called me to let me know they couldn't replace the brakes until the General Manager(Joe Romeo) approved it, and he happened to be in TX!! He then INFORMED me that the clunk in the front suspension and the hole in the frame was caused because "YOU PUT YOUR CAR IN A DITCH" I adamantly denied this, as of course, I hadn't. Called my salesman, Dan F.,and he did his best to help. Had left the car Thursday evening, repairs weren't made until Monday- Brakes grind worse than before the supposed repair, since rotors were only resurfaced rather than replace, clunk is still there, despite Bill saying they couldn't find a problem and the "repair" to the frame looks like it was made by a 5 year old. Emailed Dan F. to let him know my dissatisfaction-he passed my email on to Joe Romeo,and said I'd "probably" be getting a phone call-I won't bother to hold my breath.Taking it to my mechanic tomorrow for a thorough bumper to bumper look, and contacting my lawyer to employ the Lemon Law, as I believe this car will qualify. DO NOT BUY FROM THIS DEALERSHIP!!!Jenn L.Catskill, NY

Rich R

Nov 16, 2015

I recently purchased a new car at Romeo chevy, I was very pleased with the experience I had with them. They were very helpful and thorough. My sales associate Amy Haubrich was a pleasure to work with. She was genuinely concerned with what I was looking for in a car. If you are in the market for a new car I would recommend stopping by and seeing her.

Pal63

Nov 15, 2015

My husband and I purchased two new vehicles from Jonathan Block and we cannot rave enough about the experience we had with him and the dealership. From the test drive to the signing of the final papers to pulling out of the lot was nothing but smooth sailing and headache free. Jonathan is very knowledgable and courteous and a great salesman to deal with.

C &T

Nov 14, 2015

We met with Joe Daprile. Joe was friendly and knowledgeable about his product. He was accommodating and quickly found us the car we wanted. Joe went out of his way to stay in contact with us for any questions. We are enjoying our new car.

Donna G

Nov 14, 2015

I am a repeat customer,this is my sixth vehicle from Romeo..Anthony and Steve worked wonders and got me exactly what I wanted! Always fast,friendly,helpful service!!

Happy Customer

Nov 11, 2015

I went to Romeo I meet with Scott C Daniele I told him want 2016 Chevy Cruze took the car for a ride after we went back the dealership Scott and myself talk on the price. It was in my monthly payment budget.. Scott is a honest salesman which is very hard today in this market. Thanks Scott for everything.

gary

Nov 6, 2015

Amy was the best to work with, informative, helpful, got me in my new car in three days, Great job.Would recommend her to anyone. Thanks again Barbara & Gary.

XS_Van

Nov 5, 2015

We stopped in at Romeo's to look at a Van, loaded, low miles at a VERY COMPETITIVE PRICE.The 1st person we met was Scott Daniele (x 341). He was polite, dropped his current task, and we sat down to due business. While it was obvious that Scott was ready to due business, he never came on with a hard sell approach.It turned out the vehicle was temporarily unavailable. We set up and appointment for the next day.When we got the van my 1st concern was that it had all the features advertised. It did.Next concern was the price and financing, handled by Steve Vitiello.Steve got us a very impressive finance deal. THIS is only time I remember where our payments were LOWER than promised in the preliminary deal.

ChristinaB1

Nov 4, 2015

Wonderful team of people who will do anything to help you! I went in on a Thursday and was able to pick up my car on Saturday. They went out of there way to make this purchase possible and I'm very glad I didn't choose another dealer.

duramax

Nov 4, 2015

I had a great experience buying my 2015 Denali at Romeo GMC.Jonathan Block in the truck dept. was helpful, strait forward and fair in my dealings with him.The best way to save the time and stress of buying a new car or truck is to trust your being treated fairly.I trust Jonathan will give me a fair deal on my future truck purchases. I do not have to waste time haggling or comparing prices.This saves time and time is money.I plan on buying more trucks for my Landscape business through Jonathan and Romeo dealership.5 Stars!Paul FredellaPresidentUpper Valley Landscape Inc.

Debzie

Nov 3, 2015

I'm not easy to please and Anthony Green went above and beyond to find me exactly what I was looking for. So far (day 4) and I love the GMC Terrain!! Thanks Romeo.

Beth Sarnowski

Nov 1, 2015

Hands down the best dealership I have ever been to! From the moment we walked in to 3 1/2 hours later when we were pulling off the lot with our new car our experience was exceptional! Our salesman was Johnny Casale and I'll be recommending him and this dealership to everyone I know and meet who are looking for a car. We had a long drawn out story with another horrible dealership and the employees at Romeo went well above and beyond for us to make sure we had a wonderful car buying experience and we certainly did! Very happy with our purchase and the dealership!

DAP

Nov 1, 2015

The staff at Romeo were very helpful from the first call to the last hug. The staff were warm and welcoming, I was lucky to work with Amy H. She was very honest and trustworthy. I felt very comfortable purchasing a car from this dealership and Amy was wonderful to work with.

Kimmakazi

Oct 26, 2015

Our sales person, Anthony, went above and beyond to make sure our car buying experience was amazing! He even came in on his day off! I recommend Anthony for your next car purchase.Geoff at Romeo also did a great job in the financing department. They both were very knowledgeable and super helpful and accommodating.

Mr Mayhem 411

Oct 24, 2015

Romeo Chevrolet has the most professional staff that I've ever had the privilege to deal with. Starting with the Receptionist when you first walk into the dealership. To the sales team and Managers the place is run like a well lubed machine. The sales person Michael Casella was very knowledgeable about the vehicles that I was interested in. Give Romeo Chevrolet a big hand for working diligently to find a deal and vehicle that fit my price range and likes.

rodeo214

Oct 21, 2015

When the day came that my old car needed to go I started looking for a good used truck. My wife and I bought two Nisssans this year, so I figured a frontier would be a good truck. We checked the local Nisssan place only to find over priced high milage trucks. We checked Romeo's website and found the perfect truck for our needs. Daniel DeMarco was able to us in a 2010 Frontier with 27,414 miles with little to no effort. Daniel is a good guy who knows his business. If you need a vehicle go see Daniel at Romeo he will help you

DEAL OF THE DECADE

Oct 16, 2015

I have bought many new trucks but never a 10 year old NEW truck with 15kmi.. what a deal Mat Lopez treated me like family I can call him day or night with any concerns and they are taken care of.. this is the second truck I bought from Romeo, and Matt Lopez and Mike Block took care of me, I went over this deal many times in my ,I couldn't say no IT was a NO BRAINER DEAL of Lifetime BUY from Romeo you be Glad you did there service is second to none... James G

Rosemarie

Oct 16, 2015

Listened to what I needed. Worked within my price range and never pushed or pressured me! Great experience overall. I love my Traverse!! Randy was exceptional , professional and courteous throughout every aspect of my purchase from start to finish. Randy has also followed up with me a couple of days after my purchase to see if I was happy with my car and if I had any questions. I would absolutely recommend Romeo Chevrolet in Lake Katrine to my friends and family!!

Truck driving lady

Oct 16, 2015

After researching new trucks for the past year and building my "dream" truck I had gone to several different dealerships and found it very difficult to deal with them and getting assistance on exactly what I wanted. From the minute I walked into Romeo Chevrolet everyone was vey friendly, courteous, professional, made you feel welcome and that you were not bothering them or wasting their time. Mike Casella was more than happy to sit down and locate the truck for me! From negotiating the cost all the way through picking up the truck EVERYONE I had the pleasure of dealing with made me feel confident that I had made the right decision to purchase my new 2500HD from Romeo!

scw0916

Oct 13, 2015

Dealing with the entire sales staff of Romeo was great. Kathleen was great and fast at getting back to us. Beth was excellent at getting us the preliminary information on the lease that we needed to make our decision to come in and Billy was pleasant to deal with on the final steps to leasing the new Acadia. Thank you again.

Fliegler,chuck

Oct 9, 2015

Everyone was very helpful. Matt Lopez was exceptionally friendly and courteous. Joe Romeo made sure all parties were satisfied. Matt couldn't do more to make us happy with our new car. Great experience.

Miracle Girl

Oct 5, 2015

What a great experience...Jonathan Block went above and beyond in finding me a vehicle at the right price. Service was exceptional and I'm looking forward to a great business relationship with them on future deals. I recommend them highly and it's nice to do business with a dealership that cares.Kay MiracleFleet Purchasing at Americar

DK518

Oct 4, 2015

Matt Lopez was great. Friendly, courteous and professional. He even helped me schlep my tool box to my new truck. The rest of the staff was great as well. Great selection. I would recommend Romeo has a very nice facility.

DLD

Oct 3, 2015

My husband and I took delivery on our pre-owned vehicle. We couldn't be more pleased. Dan De Marco and Steve Vitiello made our dreams come true. They made the whole process stress free and had some laughs too. What a pleasure to do business with this dealership!

Sandy2015

Oct 2, 2015

Scott D was greatThis was the best experience I ever had.Jeff R and Steve were very accommodating and got me the deal I was happy with.

ALS

Oct 1, 2015

Just took delivery of my Impala ! I have to say Mike Casella made my experience a very good one. My husband and I always made large purchases together, I lost my husband recently so I was nervous to say the least. Mike and all of the others on staff at Romeo made everything happen smoothly! Thank you Mike and the rest of the team. I believe Romeo Chevrolet is the best! You too Mike.

only gm

Oct 1, 2015

I was looking for an upgrade on my suv. Mike Casella was awesome. He searched until he found the vehicle I was looking for. I was leary on going back to Romeo, since I wasn't completely satisfied with the salesman I had last year, But I wanted to give Romeo a second chance. So far so good. Mike helped me get a great vehicle with a fair trade in.

JJoiner

Sep 28, 2015

The salesman I worked with, Mike Casella, was extremely helpful and informative when it came to assisting me. Over the past month, I've been to at least 7 dealerships in this area trying to find a truck. Mike was able to get me in a brand new truck for a payment that was in my budget. He worked hard to get me taken care of. Mike even called my insurance company and facilitated the transfer of my car insurance. If you want a great salesperson who will work for you, I definitely recommend visiting Romeo's and asking for Mike Casella.

VR

Sep 28, 2015

This was one of the easiest vehicle purchases we have ever made. Matt Lopez and the team at Romeo were knowledgeable and very friendly. This is our 3rd purchase from Romeo and I am sure it will not be the last. We stopped in on one of Matt's days off just to look at the Traverse, and Mike Critchley, the Sales Manager greeted us and offered to grab the keys so that we could take a look. Thanks to everyone at Romeo!

Janet Whaley

Sep 24, 2015

My husband and I had a great car experience at this dealership.. We were very happy with the way the salesman, Daniel, handled the sale. He was very informative and he had a great attitude. I would rate him excellent in sales. We weren't there very long and he gave us all the information we needed.My husband test drove the car and was very happy with it. The car rides so smooth and it's just the right size for us. I really like the car a lot and so does the family. Over all, it was a great car experience and we had an excellent car salesman. I would definitely recommend Daniel as he is a great salesman.

denter,linda16

Sep 18, 2015

This is my third time leasing a new car from Romeo Chevrolet... I am retired and wanted to reduce my payment. Matt Lopez worked with me. Matt went above and beyond to find not only the car that I wanted but lowered my payment also. He was very courteous and helpful. I will not only recommend Romeo Chevrolet to my friends that need a new car, but will also recommend that they ask for Matt Lopez to take care of them.

Fres1

Sep 16, 2015

From start to finish my experience was great I would recommend Randy at Romeo Chevy to any one looking for a new or used car.

Marylee1964

Sep 16, 2015

I purchased a 2015 Chevy Equinox from Dan Ferrindino. He made the deal come together!! He was very professional and courteous. All of the staff were awesome!!!

J C

Sep 14, 2015

The sales person Matt Lopez and Steve Vitiello in finance are both very experience in there fields. It was a holiday weekend and there were some confusions on when the vehicle was to be delivered, which was no ones fault. There were a few things that needed to be fixed and they though that I would wait for it to be fixed before delivery which I miss spoke on, so when I called on Tuesday they made arrangements to have it ready for me on Wednesday. My whole family has purchased all our new vehicles from Matt and I would recommend him very highly.

debbiec

Sep 13, 2015

The staffing at Romeo Chevrolet Buick GMC were all very pleasant and professional from the time I walked in to the dealership. The service was excellent. They understood my needs and made getting a car possible at a price I could afford. Romeo is the place to go if your in the market for a vehicle.

dludwig

Sep 11, 2015

I decided on the car I wanted to buy. I found it at Romeo. Joe made the whole experience easy and fun. No pressure, answered my questions and was so very kind. It was way better than I had anticipated. I had expected to be helped by a pushy salesman and instead I was helped by a personable, easy going young man. He was knowledgeable as well as patient with me. It was a wonderful day at Romeo Chevrolet in Kingston, NY. Thank you!

gigi

Sep 11, 2015

in my experience at romeo chevy buick gmc they fitted me in the car that suited my needs in a price I was comfortable paying.

Izzo622

Sep 7, 2015

Our experience with Romeo Chevy Buick GMC Car Dealership in Kingston, New York was a pleasant and helpful experience in purchasing our 2015 GMC Acadia.Phil .Gaulin, sales Consultant and Managers and Staff treated us with professionalism and courteousness. Mr. Gaullin was quite knowledgable and helpful in taking the necessary time to acquaint us with many of the vehicle's features.We are quite satisfied with Romeo's ability to satisfy our vehicle needs and would recommend them to our friends, relatives and co-workersIzzo, Round Top, New York

Tashira10

Sep 5, 2015

After a very negative experience with a sales consultant, my feelings on shopping for a vehicle felt more like a visit to the dentist for a root canal. It took two years and a lot of persuading to walk backinto another car dealership(with my 15 year old vehicle). Matt Lopez at Romeo Chevrolet was able to turn that negative experience into a 300% positive one! He treated me with respect, paid undivided attention to my vehicle purchasing needs, and was extremely engaged and friendly throughout the entire process. I am forever greatfull to Matt Lopez and Steve Vitiello in finance at Romeo Chevrolet!!

Maria from Hudson

Sep 4, 2015

My husband & I were in the market to buy a new car(our current vehicle was a 2004). We went to a different Chevrolet dealer & a Ford dealer; then we decided to take a ride to Romeo Chevrolet, Kingston. From the moment we walked through the door we were treated like old friends. Mike, the Sales Mgr., introduced us to our Salesman, Mike Casella. Both Mikes showed use how leasing works(since we don't travel much& didn't know the advantages of leasing). Our Salesman, Mike, was so courteous,helpful & knowledgeable. Mike answered all of our questions. We decided to lease a Chevrolet Equinox; Mike sat in the car with us and showed my husband what everything on the dash was & how it works. Mike also set up our Blue Tooth. We were then introduced to Jeff in Finance. All the while we were signing the paperwork, Jeff made sure we did not have any questions or concerns.

Dmurphy

Sep 2, 2015

Had a very pleasant buying experience Anthony green was excellent to deal with very knowledgable and professional, I would recommend him to anyone I know who is looking for a vehicle, he took the time and worked to get me the deal I was happy with, very satisfied

heatherdixon8

Aug 31, 2015

Me and my daughter both bought vehicles on the same day and Nick was excellent. Would definitely go back to him. He was friendly and took the time to answer all our questions and when he didn't know the answer he asked.

kiki 1234

Aug 22, 2015

Do yourself a huge favor and buy somewhere else. And If you are desperate enough to buy any lemons from them, do not I repeat DO NOT get your vehicle serviced there.

Bill B

Aug 21, 2015

My wife and I experienced much satisfaction with our very professional salesperson, Brian Scarachilli, and would highly recommend him. We had never purchased a vehicle on the lease program but Brian thoroughly explained the process to us and our decision was made without hesitation. I knew the vehicle I was interested in purchasing which made the process progress without delay.

Taryn

Aug 19, 2015

They have a very competent sales force who all were eager and excited to find me the perfect car to fit my needs and my budget. Tom Tati was extremely helpful and worked hard in getting me into my first brand new car. He was patient and not pushy and met all my requirments I My husband is looking to purchase his next vehicle here because of how happy I am with the service.I will never shop for another car anywhere else. I love my 2015 Chevy Trax

Angie E

Aug 17, 2015

I had a great buying experience here! My salesman was Randy and he was very helpful and friendly. He recommended I look at a car I wasnt interested in, but I ended up loving it after the test drive! My husband is looking to purchase his next vehicle here because of how happy I am with the service. Angie W.

Sherry D

Aug 8, 2015

Mike Casella was the best salesperson I have ever worked with. He was patient, professional and helpful. He didn't pressure you into buying only helping you find something that fits your budget and likes.

Brit13621

Aug 6, 2015

I couldnt be more impressed with the Romeo team and our sales rep Joe DaPrile. I don't live in or near Kingston, but one day we had to run errands in the area and decided to stop in GMC as I knew I'd be in the market for a new car in the fall. Joe, our sales rep was patient and really informative as we explored different options, and I found a car I loved! Neither myself nor my fiance ever had the feeling we were being "sold." Joe, along with his sales manager Mike were so helpful during the whole process. We could have gotten the same car closer to home but decided to drive well over an hour away because of the fantastic service at Romeo. The whole team worked really hard to get me a vehicle I love and at a fair price...Joe even made sure it was detailed perfectly for me. I would recommend Romeo to anyone!

cde

Aug 4, 2015

This by far was one of the easiest new truck purchase I made. Jonathan Block made this very easy with no high pressure sales. Jonathan even delivered my new truck to my home saving me a trip back to Kingston.

Mike S

Aug 4, 2015

The whole buying experience was painless and with Dan Ferrentino easy. He was a great salesman and tried to comply with all my wishes(some I won-some I lost) but he tried and did not mislead me. He was very knowledgeable, and interested in my car buying experience. The complete sales, finance and management team were the best. Thank You Dan, Geof, Mike for a pleasant car buying trip.

MSchevy2015

Aug 4, 2015

we bought our first brand new vehicle from Brian Scarchilli. We couldn't have asked for a more competent and enthusiastic salesman. He made the entire buying/leasing process a piece of cake!! Would definitely recommend him at Romeo.

DS

Aug 3, 2015

My husband and I were looking for a new car and Romeo was a perfect place to buy it... Bob Sosa and Luke Woloszy were wonderful throughout the entire process making sure we bought the car that fit our needs and stayed in touch to be sure we were set even when the car was ours.

grjc23

Aug 2, 2015

Thanks to Torylyn she was very helpful through out the process. If I had any questions I could call her I think it makes it feel like you had a friend helping you find the car and deal you were looking for.Torilyn she made it happen for my 2nd purchase at Romeo Chevrolet thank you all with the process so I would like to say thanks again to great staff Torilyn Duncan ,Mike Block ,Chris Palovich Thank youGordon,Rose

jimt711

Aug 1, 2015

Thanks to Liza Elder, Holly and Matt Lopez. This was my 2nd purchase of my Buick Enclave 2012 and 2015. Up front I would never have made these sales if it wasn't for the efforts and sales follow ups from Liza Elder.Each time I was ready to see 2 other dealers until Liza called. We set up an appt. and she addressed all my issues and dissatisfactions-- especially when your dealership was new and set me up with Matt Lopez in 2012.Now again in July 2012 - Liza called me and she set me up with your "star" salesperson --The one and only Matt Lopez.Well let me say, I did not intend to lease another Buick Enclave at this time---but this wizzkid MATT LOPEZ went above and beyond to make my purchase a pleasant experience and provided all possible available discounts including joining me in person because of my disabilty to the Credit Union next door to obtain additional new car discounts.One of the main reasons Mattt is the best - he is not pushy,very understanding,informative, no pressure and MOST OF ALL " NO HASSLE ". I will surely recommend him to all my family and friends. Same goes for Lisa Elder and Holly.Also Geoff Vandyke did an excellent job. Made my financial paper work go quickly and hasslefree.

Mattywalsh66

Jul 24, 2015

If you are looking for a new Chevy car or truck make sure your first stop Romeo Chevrolet. I dealt with Scott Daniele and he was very helpful throughout the process. If I had any questions I could text him which I think makes it feel like you had a friend helping you find the truck and deal you were looking for. Overall this was by far the best experience I've had with a car dealer. Good work Scott I look forward to dealing with you in the future.

KLS92289

Jul 19, 2015

I came into the dealership looking to trade my car in. Phil took the time to help me find the perfect car for me. I bought a 2013 GMC Terrain and I could not be any happier with it. Thanks Phil!

leone

Jul 17, 2015

My overall experience at Romeo was excellent. I recommend this dealership and particularly Scott Daniel. He really worked with us to get the car we wanted at a better than fair price and he held our hands working through the details until a couple of short hours later we drove out in our new car. Highly recommend salesman and dealership.

johngw678

Jul 16, 2015

My wife and I went to Romeo after visiting several other car dealerships, the selection was great and we looked at several nice cars until we found the one we wanted. The process was easy and we has all our questions answered. Love the car! Lynne, our salesperson was very friendy and helpful..

Junebug12

Jul 8, 2015

I saw a car online I was interested in online , I went in an negotiated a deal and it was downhill from there .. I sat for two hours with no other explanation except I needed to wait .. I asked if I should come back because I would be transferring my plates from my old car that was sitting in the parking lot and needed to get that car home so I could bring the plates back .. Waiting waiting waiting until I finally left due to the rude financial loan officer .. He told me I got the loan but wouldn't give me any details like interest rate and refused to talk about a warranty .. He said the sales guy should have discussed it with me but didn't .. I finally walked out .. After leaving my insurance agent called and said they transferred my car insurance !!! So Without signing a thing they called my insurance company and took the insurance off the car I was driving ! BE CAREFUL WHO YOU GIVE YOUR PERSONAL INFOMATION TO !

Jeep2009

Jul 7, 2015

I went to Romeo because I had seen a car on their lot that interested me. Scott was very helpful and calm. He was not pushy or agressive, but understood my situation. I realized buying a car is not an easy thing so you must have someone who can walk you tjrough the process. Romeo was a great place. Scott and Katie both worked it out for me and I was able to get a great car. I would definately recommend Scott as a great salesman.

denise's new car

Jul 4, 2015

Nice to do business with, everyone there made it possible for me to come home the next day with my new auto. Thanks everyone for the great experience...

jdwdstck55

Jul 4, 2015

Fair price, buying was a low pressure experience. Very good price on my trade-in. They will work with you to close a deal. Bought a used car, very clean, mechanics went over the car and I ended up with new brakes all around.

Declan01

Jul 3, 2015

I kept changing my mind on what car I wanted but they helped me and never pushed me. They were great to deal with and very fair with me. Joe Romeo made me feel comfortable and he was very friendly and thoughtful.

doreene

Jul 2, 2015

It is very rare to walk into a car dealership and feel welcomed not overwhelmed! I was greeted and assisted immediately. My Sales rep was Lynne who made me feel like I was car shopping with a friend as oppose to an employee with a typical sales pitch ! My entire experience was great! Especially, considering the fact that I had no idea when I walked in I would be driving home with a brand new vehicle! Although I spent 7hrs including having dinner: compliments of Lynne, it was worth every second! Michael & Steve also played a major role in helping me achieve new car ownership. Both went above and beyond customer satisfactory! Overall, the entire staff that I had the pleasure of meeting was nothing short of "PROFESSIONAL"!!! P.S. The bottle of wine doesn't hurt either!:-) Doreene Scott

prlapinski

Jul 2, 2015

I was looking for a specific model/color pickup truck and dealt with Jon Block.He went above and beyond to locate and deliver exact truck I wanted.He also took care of accessories to be installed and kept me up to date with any details.Steve in finance dept.is excellent and makes paperwork a breeze.This will be my second truck from this dealer.

howardbr

Jul 1, 2015

From the start with Beth in constant contact letting me know when the very specific truck I was looking for was arriving,she gets a a+ for the outstanding communication.Thanks Beth??.And now for my salesman Randy Wilber,Great guy very easy to deal with 0 pressure and I am very difficult and picky to deal with when it comes to cars.And now for the detail department.A++++ Jose did a excellent job detailing my new black truck and when I did see a couple small marks he said no problem and took care of them immediately.I am a bit of a profectionist with my automobiles and Jose passes with flying colors,many thanks Jose.Also Mike one of the managers very helpful polite and keeping us up to date on our delivery of the truck,thanks Mike.And last is Jeff in finance,very nice dealing with you you were a pleasure to talk to and very organized.I highly recommend these folks there is nothing but professionalism and honesty from start to finish.Thank you Romeo GMC team.

penelope1

Jul 1, 2015

I was in the market for a new car - a lease. Was shown pretty much exactly what I was looking for. My salesman, John Casale, gave me straightforward, understandable information. He was cheerful and fun to deal with. The whole place was friendly and inviting, and I believe that I got a very fair deal with Johnny's help. Thank you all.

English22

Jun 30, 2015

Our salesman was very helpful in choosing the best fitting vehicle for our family. Once we made our choice, he did everything he could to make sure we could afford the car we chose. Finally, he did all he could to make sure delivery happened quickly and smoothly since we did not have much time.

verano

Jun 29, 2015

Dan made the purchase of our new car a pleasant experience, he went about and beyond to make sure we were happy and satisfied, he even remained after hours and after closing to make sure we had all we needed. He is also very knowledgeable about the entire process, answering my many questions with expertise and patience,

beagler

Jun 26, 2015

Matt Lopez makes the purchase of a vehicle almost painless, his sense of humor and knowledge have brought us back to Romeo more than once to purchase a vehicle.

Ace12345

Jun 25, 2015

Randy Wilber and Stephen Vitiello are such an amazing team. My current vehicle had reached the end of the road on a Wednesday. I was lucky enough to use my fathers truck for a few days to finish out the work week, I went in on a Saturday at noon time to look at a used Chevy Silverado. I was very pleased with the truck after test driving it and was concerned about being it was a Saturday afternoon I wouldn't be able to bring it home with me that day. These guys went out of their way to make sure that I would, and I did! Great job guys, and Romeo better hold on to you two! Thanks again for the great service!

Echoqueen

Jun 21, 2015

Recently bought used 2008 truck from Romeo. Dan Ferrendino was sales person and did superb job finding the right truck that met our needs. He went out of his way due to our work obligations to help us get the truck on timely basis and personally delivered the vehicle to our home! I would highly recommend both Dan and Romeo Chevrolet/Buick/GMC!

Mrsmaneri

Jun 20, 2015

My husband and I bought a 2015 Chevy Malibu and a 2009 Ford F150. The sales rep were knowledgeable patient and helpful and even stayed late the day we picked up to show us the features of our car, get every thing set up and papers signed. Tom Tatti is a terrific member of the team and an outstanding sales man.

marilyn123

Jun 19, 2015

We bought a 2015 Chevy Cruze and Matt Lopez was our salesperson. Matt was extremely knowledgeable and went out of his way for us. He is also a very polite person and has a great sense of humor. We look forward to working with him again in the future.

happy girl

Jun 15, 2015

we bought a 2015 Chevy Trax and love it. Our saleman was Matt Lopez and he was very helpful through the whole buying experience. Everyone was very friendly, Jeff from the finance dept. was very helpful also. thank you for a great car !!

karbo5

Jun 14, 2015

Spoke to a few dealerships on prices and did a finance review. Romeo Chevrolet Buick rep called within a short time. My 2006 Chevy Impala broke down with transmission problems within 6 months time after fixed by a local transmission company that went out of business. I spoke to rep and Dan Ferrendino about the situation and car deals I saw on line. Within the hour I was picked up at my house brought in to talk with Dan. I was interested in both the 2015 Chevy Spark and 2015 Chevy Cruze. I ended up getting the 2015 Chevy Cruze with the trade and paid the monthly payment and tags. No other amount of money down. The next day my 2006 Chevy Impala was towed from my house by Jeff at Romeo Chevrolet so no worries in how to get the car to the dealer. Since we're desperately trying to save money, I gave it a good rating, as always looking for a lower price, but can't complain. Dan is very helpful and accommodating. Would recommend Dan for your next vehicle purchase.

vernona

Jun 14, 2015

one of the best dealerships for a woman to go to, I had a Buick from them, I just got a Chevrolet spark nice little car, my salesperson Philip Gaulin is the best, I do not have a lot of time so he stopped at my house, I will go back in 2or3years for a new car, everyone was nice to a old women like me, happy------------------ vern

Bill & Pat Red Hook,ny

Jun 11, 2015

We leased a 2015 Equinox and are really happy with our choice. Mike Casella was our Sales consultant and Mike Critchley was the sales manager they both went way beyond anything we expected, to see that we got the car we wanted ( Red ).Nothing was to much trouble for them. Steve Vitiello the Business Manager was more than helpful in explaining how a lease works( our first time ). All three men are a huge asset to Romeo. More car dealerships should have more employee's like the 3 of them. Mike Steve and Mike again we can not thank you enough for all you did.

Happy Acadia Owner

Jun 10, 2015

Romeo was the fourth dealership I had been to and is about an hour's distance from my home. By the time I got to Romeo, I had resigned myself to dealing with less than up-front sales people and managers, whose only goal was to see how much they could cheat me. Previous encounters with other dealerships had tried to make me feel like buying a car from them was their favor to me and that if I didn't act fast I would lose.When I walked through the door of Romeo's bright and welcoming showroom I was immediately met by a gentleman who brought a sales person, Tom Tatti, to me and explained the sales process so I knew from the beginning who could offer what. Tom was friendly, informative, and patient and was a wonderful representative for a dealership which was worlds above the previous three, and I felt gave me about as "transparent" and honest a deal as I could have received.Thanks Tom and thanks Romeo Chevrolet. I am very happy!

BobKingstonNY

Jun 7, 2015

I just entered into my third lease from Romeo and have had great experiences every time. Jeff and Matt are among the best in the business, always making sure I was satisfied with my purchase and making the sales process quick and painless. I have recommended Romeo to a number of people who subsequently purchased vehicles and they are equally happy. Hands down the best dealer I have done business with!

Rob56789

Jun 5, 2015

Scott at Romeo sold me a 2015 Chevy Silverado. The truck has been great so far and everyone comments on how good it looks. I am very happy with my purchase. Scott was very helpful and even bought me a sandwich for lunch while the paperwork was being completed.

Team Chevy Convert

Jun 3, 2015

I went to Romeo on the suggestion of a friend because he insisted that they would take good care of me. I've not had good luck with cars and/or dealers in the past so I was a bit nervous about the whole process. Mike Casella, Jeff Reoppel and Steve Vitiello not only made sure I was taken care of, they went to bat for me to make sure that I drove off with the car I wanted at a payment that I could afford. There were no secrets or surprises involved. They kept me informed the entire way. They took the time to explain my options. I'm extremely pleased with my purchase and will definitely recommend Romeo to anyone in the market for a new vehicle. Thanks so much for all of your help, gentlemen!!

TomR

Jun 2, 2015

Mike took the time to explain every detail of my vehicle purchase. He is very knowledgeable and I felt comfortable puchasing my new truck. I would highly recommend Mike to my friends when they decide to purchase a vehicle.

ReW

May 27, 2015

Lynne Arsenault is my sales person here and she has been so kind, caring and genuine throughout. I really feel 'the customer is always right'

jerryuphill

May 23, 2015

I just completed my 5th auto purchase with Romeo Chevrolet, am real happy with the service I received. Jonathan Block and Used car manager Mike bent over backwards to make sure I was accommodated. I am not going to say that everything, everyday with Romeo is Perfect....but at least they have put people in position to do their best to make sure everything is good. Gladly recommend Romeo Chevrolet.

tony1275

May 19, 2015

Dan was great.He was very knowledgeable about the car. He constantly checked on us as we were waiting to here from finance .Just overall an excellent. Clearly the best car dealership I've ever dealt with. And will without a doubt do my future business with Romeo Chevy.Also Mike C. Sales consultant did an awesome job with getting me in ...in a time of need...thanks to the entire staff...very professional ...

Christina

May 17, 2015

Mike and Lynne were great! One dealing with Jeff Reopell because Mike was off that day. Jeff was insulting and we would never buy or lease from him. Mike and Lynne made up for that experience and we continued with the lease. Thank you Lynne and Mike we love the Silverado!!

Camaroz28

May 15, 2015

There service department is horrible. I had to get a starter replaced on my 99 Camaro Z28 and I requested a wheel alignment. I previously also ordered an ignition-lock -cylinder for my car. After the starter was replaced, there were grease stains all over my Camaro. There no reason for grease hand prints on the trunk of my car if they only serviced the starter. I just waxed my car before it was brought to the dealership. The service consultant told me, the part I prepaid for, was never ordered. When I asked them, can I put the deposit towards the starter and the wheel alignment, all of the sudden the part was ordered. They had hard time finding order I placed but they had no problem taking my money in advance. Than how I come my part was still not in the store? When I ordered the part, five days ago?? They advise me the ignition lock cylinder will be in the dealership within 3 days. I still felt vibration after I got wheel alignment. They told me, Your wheels are not balance. If I got the wheel Balanced, I would not a have vibration. Got the wheel balance somewhere else and still have the vibration. Supposedly they double check my alignment. I came here because my friend recommended me too. Never forget that you only have one opportunity to make a first impression - with investors, with customers, with PR, and with marketing.- Natalie Massenet

barbara

May 13, 2015

I gave Romeo only 4 stars because I'm conservative with my praise but I have to say that Mike Casella, our salesperson, was wonderful. I got the sense that he was genuine with his concern rather than just patronizning us to make a sale.

pokpacers

May 13, 2015

Went to Romeo Chevy looking for a late model used car. My sales consultant "Johnny" showed me that for a few more dollars I could get a great deal on a New 2014 Traverse- The rest is history.I have had the car for about a month and must say it is beyond my expectations. Johnny made things happen like, life time oil changes and a great price on side steps. Johnny has a personality that's infectious. He really got to know me and my wife's car needs and wants... We are planning to play golf together soon. I'm planning on sending friends and some family his way as it presents itself. The service dept. is amazingly helpful and on time, look to do all my scheduled maintenance there.Thanks again Romeo for the great experience

ginag

May 11, 2015

My experience at Romeo's in Kingston was overall very positive. Everyone was so friendly and helpful. They truly gave me a sense of peace during a stressful time and situation. The wait was a bit long for paperwork at times but was understandable. I am very satisfied with Johnny and Steve's service and time.

QualityHJM

May 11, 2015

First purchase at Romeo. Purchased a 2015 GMC Acadia. Sales person Scott Daniele was patient, courteous, and knowledgeable. Scott and the Romeo team promote an environment that is both professional and customer focused. Top Notch !

Larry

May 10, 2015

This is my second truck I bought here at Romeo. Scott Daniele was a great salesperson, no pressure, knowledgeable and extremely helpful - even helped transfer all my stuff from the old truck to the new. The new canyon is exceptional - gets even better mpg than listed.

Drina

May 9, 2015

I have been dealing with Romeo for many years and always have been treated very fairly. I would recommend Matt Lopez to anyone interested in buying used or new...he is beyond helpful and very patient. I can guarantee you will be extremely happy when you leave...the BEST!!!!

jbarath

May 8, 2015

i just wanted to thank Tom Tatti 111, Mike C., Geoff van dyke for the excellent experience of purchasing my new 2014 Buick Encore. Tom showed me how the car works with all of the bells and whistles installed without a hitch. Great job! The whole team at Romeo has been wonderful. This is my 4th vehicle I've purchased over the last 12 years from Romeo. Thank you!!

Stickbow

May 8, 2015

My husband has dealt with Romeo several times, and while he was buying his latest new truck I decided to see what they could offer me. After easily reaching a deal I was happy with, I drove away with a new 2015 Equinox the very NEXT DAY!Thank you to Anthony, Mike and Geoff... Great bunch of guys! :-)

Rolabdo6744

May 6, 2015

Want to say thank you to Lynn for the great work she did, assisting me on my purchase of my car! great service! Hoping to come back!ROLANDO!

just me

May 3, 2015

Lynn arsenault was just a great person to work with in finding me a used truck to purchase.She worked very hard to find one to fit my budget. Took a lot of hair pulling. But she did it. I would recomend her and the romeo dealership to everyone.great working you Lynn and thank you.

mg2015

May 3, 2015

I have now purchased 5 new vehicles from Romeo, spanning 12 years, all Canyon pick ups. The assistance and attention has always been outstanding.My recent 2015 Canyon acquisition was as great as any other. I was only in for service, Cathy Snyder was so nice. She set up an appraisal, and a meeting with John Casale, who showed me the 2015 Canyon, and did a nice job starting the process.Lynne Arsenault joined to complete the process, and devoted her afternoon to me, showing me all of the new features of my vehicle, and helping set everything up. She was well versed in this, and did an outstanding job for sure. She did not even hesitate to crawl under the truck to check something I had asked about ... awesome !!Geoff VanDyke was the closer, patient, and very accommodating to my needs.Thank you so much Cathy, John, Geoff, and oh yes ... Lynne for the outstanding effort and attention !Also thanks to Keith Landerway for his help and by the way ... I love this truck

Turtle

Apr 30, 2015

I didn't know it was possible to walk into a auto dealership and walk out feeling that good after spending that much money. But at Romeo Auto group they show me the other side of a hassle free purchase. My sales person was Matt Lopez, very knowledgeable, he didn't try to sell me something that I didn't need or want. I told him right up front I have a budget. He found a truck that had more bang for the buck than I thought I could get for the same money at other dealerships. The Romeo staff treated me and my wife with respect, from the girl at the front desk to the finance guy. Thanks

annieves23

Apr 28, 2015

I bought a 2015 GMC Terrain from Mike Casella and I couldn't be happier with the purchase. I went in thinking I want a GMC but I want it for the right price. Mike and Steve got me the right price. I am paying the amount I want, got the car I wanted, and to boot came out with a great car buying experience. I would recommend Romeo Chevrolet to anyone buying a new car.

Ewetz02

Apr 28, 2015

This is the second car I've purchased at this dealership. I will only buy/lease cars from here, everyone is so friendly! Scott was very knowledgeable an helpful. My other salesman Bob was such a nice man. Thank you Beth for encouraging me to trade in my car. An a big thanks to Steve for getting me a great rate. Thank you so much guys!!!

Impala,too

Apr 24, 2015

This was the best experience my husband and I have had at a dealership. Tom Tati lll is warm and friendly, very knowledgeable, and made us aware of many offers at Romeo so we would have a broad base from which to choose. From Tom to Mike Critchley, who negotiated the trade-in and great pricing, to Geoff Van xxxx, who walked us through finance, our Romeo experience was VERY positive - no second thoughts about relying on this dealership for purchase again.P.S. ...and the bottle of wine was a nice finishing touch!

NewChevyOwner

Apr 23, 2015

Very friendly and courteous sales staff. Tom Tati III was excellent. Even without the perfect credit, Tom and Steve in Finance were willing to work diligently with me and get me approved and into a great new car. I appreciate everything that they have done. Love the new car. Thank you to the wonderful staff at Romeo Chevrolet.

Makind

Apr 14, 2015

I bought a new 2014 Chevy Impala everyone went above and beyond to make sure it was the right fit for me. My salesman Tom Tati IIII was wonderful he kept me in the loop through the whole process and took every one of my many phone calls. My finance guy was dynamite too, Chris Palovich. This is my fourth car from Romeo and won't be my last because the service is outstanding!!!

ken

Apr 12, 2015

Kyle Hough was very understanding with me, when i was nsty to him, he kept his cool and acted like a gentleman. If you want to be treated good at Romeo be asure to see Kyle Hough

phil a

Apr 12, 2015

Bought a 2014 Chevy Sonic and my experience was great. Anthony Green was very helpful. I would certainly recommend this place to my friends. Look forward to future purchases.

oldfords

Apr 11, 2015

I was treated the way you would expect to be treated when buying a new truck. I would definitely buy from them again. Dan Ferrendino was very fair with me.

Joe C

Apr 9, 2015

I can not say enough good things about our experience at Romeo Chevrolet and, in particular, our sales consultant Kyle Hough. Kyle was attentive, courteous, professional and personable throughout the process. He listened to us when we described our "wishlist" and made sure we got the exact vehicle we wanted and once the vehicle arrived that we were completely satisfied. This is rare today. The staff at Romeo Chevrolet still work by the now nearly extinct adage that "the customer is always right". We greatly appreciated being treated this way and would recommend Romeo Chevrolet to anyone in the market for a vehicle. I also want to give a special thanks to Mike Critchley, Kyle's manager. When we first went to Romeo, they did not have an Impala in stock in the trim level we wanted, 2LTZ. Mike quickly told Kyle to trade for one even if we decided not buy. Pretty remarkable.

usddmk

Apr 9, 2015

Dan is a very friendly, easygoing, likeable guy. We didn't feel pressured at all. We knew what we wanted and what we would pay, and it all came together very quickly. It was a pleasure buying our vehicle at Romeo.Dan is a 'Keeper'!Thanks again.

equinox 2015

Apr 3, 2015

We had a wonderful experience with Sales Consultant Mike Casella. The "deal" was done quickly & efficiently. We came in with specific requirements for our new car and left completely satisfied. His knowledge & expertise in finding all our desired features in the vehicle we were looking for, combined with a relaxed, "no high pressure" atmosphere, was one of the best car buying experiences we've had.Would we recommend Mike & Romeo for your next car --- in a heart beat! Start to finish in 48 hours --- totally amazing!

Rudy

Apr 1, 2015

Can't thank the staff I dealt with enough. It was a very nice experience to deal with such honest folks. So so professional but yet family oriented. We love our Equinox. Special thanks to Jared mc donough and the boys who made the deal come my way. Once again thank you all.

BrianJulie Foppes

Mar 26, 2015

Our experience was a great one. Anthony was very helpful finding us something that we liked and could fit into our budget. We are pleasantly pleased with our 2015 Chevy Equinox LTZ. The sales manager Joe was also instrumental in our purchase decision. I also would like to add that we have had our other vehicle, a Chevy Impala serviced here, and the service associate Joe Sanford was also very kind , caring and helpful to us. We will be servicing all of our vehicles here from now on.

Pmili

Mar 24, 2015

It was a very great experience working with the people at Romeo. The worked with me and really took care of my needs! I would recommend them to all my friends?

Imani123

Mar 17, 2015

The service was excelent! Everyone that worked with me really, really helped me out and got me a great deal, especially since I didn't have a lot of money to start out with. They came up with an affordable payment plan that fit my budget. I will recommend this dealership to as many people as I can.

Francine Waugh

Mar 10, 2015

I feel that my experience went as expected. I went there to buy a (new to me) vehicle and that's what I did. It was long and exhausting but considering I was spending $40,000 I really didn't want to rush it... Everyone there was upbeat and friendly and made me feel genuinely welcome. I liked that the facility was new and smell of mold and burnt coffee like many dealerships I've been to recently. My sales guy, Josh, was great. He wasn't pushy and listened to my concerns and answered all my questions...even if that meant asking someone else if he didn't know the answer. I would recommend this dealer as it was recommended to me by a close friend.

Rich

Mar 9, 2015

We were trying to get out of a lease we had on an Audi Q7 because we were going to be significantly over the mileage. We were able to get onto an Enclave that we actually think is a nicer car with 3000 miles per year and save over 200 bucks per month. Our salesman Scott Daniele worked hard to get the numbers were we needed them and showed great patience with our hardlined negotiations.

water

Mar 6, 2015

Thank you to Jared McDonough, who did well by informing me of all my options as I made decisions about my vehicle purchase. I am glad with the decisions I made and am enjoying my new Chevrolet Equinox LS.

Dkiersted

Mar 5, 2015

I am the proud new owner of a 2012 Chevy Colorado and it is everything I wanted. At first I thought this vehicle was way out of question and I was looking at trucks 9 years old, After about a week of going back and forth Josh Chapman was able to get the original vehicle I was looking at into a price I could afford. I was able to walk into this dealership with confidence and was treated with kindness and professionalism. I am sure in the future i won't have to question where I'm going to buy a future vehicle

Douglas Campbell

Mar 5, 2015

My wife and I just purchased a new Duramax to be our family tow vehicle. The employees at Romeo couldn't do enough for us. The vehicle was much more than we could ever have immagined. Dan Ferrendino and Geoff VanDyke were the greatest. Never avoided my many questions, always friendly and informative. Our comfort during the purchase process was like dealing with a friend. I would recommend Romeo as a car dealership truely concerned about its customers.

kathy

Mar 2, 2015

Just purchased a vehicle with the wonderful Matt Lopez, polite, courteous, in tune with what I was looking for,made purchasing a enjoyable relaxing experience-- You have a great staff This is my second purchase at Romeo and if i decided to purchase again it would be with Matt Lopez at Romeo

Lind052

Feb 22, 2015

I just purchased a used car from Romeo. From our first introduction with Katie on the Internet to Mike Casella who showed us the car my experience was wonderful. They truly show you they care about what you want and work to make it happen. Wonderful dealership I am so glad I found them I will be back.

EE

Feb 19, 2015

Bought a 2014 Chevrolet Sonic in December. Have had a few minor issues that I shouldn't be having with a new car and the service department is horrible about keeping an appointment! I've made 3 appointments and they still don't have a lender car for me to use while they service mine. They keep trying to talk me out of a lender car which is impossible with my crazy busy schedule. Save yourself a lot of trouble and do not buy a car from this dealer! I would never ever recommend this dealership to anyone!

Ralph

Feb 17, 2015

Bought a new Silverado from this dealership. Salesman Mike Casella made the purchase a very pleasant experience. He worked hard to make sure I received all available rebates from GM & the dealership. He was prompt, courteous, and well informed on all my inquiries. First Purchase from this dealership and was very pleased with the overall experience.

fromfordtochevy

Feb 15, 2015

The most respectful, caring, willing to work for you dealerships!!!! I will never go elsewhere! Thanks Romeo chevy!!! P.S. I use to be a Ford guy.....

kneum9509

Feb 9, 2015

I just leased a new car from Dan Ferrendino at Romeo. Dan and everyone else that I worked with at the dealership were amazing! They went above and beyond for me!

onegreatdane

Feb 8, 2015

Another positive buying experience at Romeo. This is my second new Chevy Silverado HD purchased from the Romeo dealership in as many years and I am very satisfied with the experience. Once again, I worked directly with sales consultant Anthony Green who has always treated me right. Anthony respects that I come in to the dealership knowing what I want and what I'm willing to spend. He works diligently to find the right truck whether its in stock or at another dealership. Never any high pressure, negative sales techniques. Both times after purchasing from this dealership, I left feeling confident I got a fair deal.

elaine

Feb 7, 2015

I have just purchased a used car at Romeo with the assistance of salesmen Dan Sherwood and Kyle Hough. Both of these gentlemen were very knowledgeable, courteous and patient while working with me to decide on and purchase my vehicle. They were diligent in answering any questions I had. I enjoyed working with both Dan and Kyle and would recommend them as very personable and friendly salesman at Romeo.

smwerbeck

Feb 6, 2015

Steve Vitiello is absolutely the most honest, professional salesman that I have ever dealt with! I will never go to anyone but Steve! Extremely knowledgeable about the products and was extremely impressed by all the employees there!

Mikaela

Feb 4, 2015

Overall I had a great experience working with Romeo Chevrolet Buick GMC. They were friendly understanding and overall very welcoming from the minute I walked in the door until the minute I signed the papers to take the car. Dan Sherwood was amazing always so happy and answered all my emails and phone calls. I would tell everyone looking for a car to go the Romeo and to ask for Dan Sherwood.

Gene K

Jan 22, 2015

Went here to lease a new car for my daughter, dissapointed with sales person attitude, trade in allowed was way below low book and trade was in very good condition. We werent told there was no cruise control on this car, and we were told by the sales person he would look into having it installed for us, never did here from him on this matter. We got an overall feeling of being screwed, not the first new car experience my daughter expected. Sales people have dollar signs in their eyes, no real concern if you are completely satisfied or not. Wont buy here again, and this was my second purchase from them. Too bad this Dealer believes the bottom line snd sales quota are most important.

JVB

Jan 19, 2015

We arrived to test out a couple of Chevy trucks, having been a fan of another brand. Lynn Arsenault showed us all the vehicles matching our specifications, took us out on a test drive and explained the multitude of features. She spent a tremendous amount of time assisting us, even on a really busy day, and our looking turned into buying! Michael G. helped us seal the deal. One of the most pleasant procurement experiences we have had. We definitely recommend!!

CE

Jan 14, 2015

Steve Vitiello made my new lease purchase an exceptional experience and exceeded my expectations. There were no surprises or hidden fees when leasing a 2015 GMC Terrain. Steve delivered exactly what he promised and did so when he promised to accommodate my schedule. The sales manager, Jeff worked his magic behind the scenes. I would recommend Steve to my family and friends.

dsnyc

Jan 14, 2015

Lynne Arsenault and her sales manager Michael were very patient and worked diligently to get us a great deal on a 2015 Canyon. We went in just to kick tires and test drive, and ended up driving away same day with an awesome truck that had more features than we thought we would get. The dealership is also modern with a very nice service area. Would highly recommend.

cttar

Jan 9, 2015

Scott was a great person to deal with. He knew what my expectations were and did his best to make it happen. Really recommend Romeo

mstiepup

Jan 6, 2015

Our salesman, Scott Danielle, was very upfront and honest with us. The sales manager was more than accommodating, searching for the best loan rate available to us. Will most likely purchase another car from them in the future.

pj

Dec 21, 2014

My wife and I were beginning a search for a replacement vehicle for the 2005 Equinox that was totaled in a recent accident and did not expect to purchase a vehicle that day but our experience with Romeo Chevrolet was so positive that we closed a deal the same day. There was no pressure and the sales representative was thoroughly knowledgeable about the vehicles we showed interest in. This was the most positive car purchase we have ever made and will definitely recommend Romeo Chevrolet to friends in the market for an auto purchase.

tinarose02

Dec 21, 2014

My husband purchased me a 2009 BMW X5 which was a lucky find in a Chevrolet dealership. It was well taken care of and we were given a more than fair price for trade in --Kyle Hough did a lot of work for us and he was the reason we made the final decision to buy.

McNary

Dec 19, 2014

Thank you Steve for making our 2015 Acadia purchase so easy and all your help explaining all the features on the vehicle.We picked up vehicle as promised by the dealership, very friendly people and a great dealership to deal with. I would recommend Romeo and Steve for buying a car. They were greatThanks Again,Bill and Erin McNary

Shaun

Dec 18, 2014

I was trying to decide between a Ford Escape and a Chevy Equinox. After visiting the Ford dealership first and not being able to make a deal, I went to Romeo to see what they could do. I worked with Anthony Green and his team. I told them what I could afford and they made it happen. I left with a shiny new Equinox that day.

marge.linnekin

Dec 10, 2014

This is the second vehicle we purchased from Romeo Chevrolet, they are spectacular in their treatment of customers. Went out of their way to help.

Kimberlyferese

Dec 8, 2014

We recently brought an Acadia in for service and ending up buying another Acadia. Our sales person was Lynne Arsenault. Lynne did a wonderful job helping us get into our new 2015 Acadia. This was a quick transaction as we traded in the previous vehicle that morning and was in our new vehicle that afternoon. Lynne was very thorough while going over the features of the new vehicle and EVEN OFFERED TO HELP CLEAN OUT THE OLD ONE! You don't get that kind of service at every dealership. The entire team at Romeo was very helpful and friendly. Great Job

Buick?Yes-Buick!

Nov 30, 2014

We purchased a new Buick Encore from Dan Ferrendino and team. This is the first time we have purchased an American car and were very pleasantly surprised by the vehicle, the dealership and the people. This highly professional dealership runs like a well-oiled machine from the trade-in team, to the financing group to sales. The paperwork was handled quickly and efficiently and we were out the door with a new car in a few hours. I would definitely recommend Romeo Chevrolet Buick.

Mary Kelly

Nov 22, 2014

From the moment I entered the Romeo showroom, it was the beginning of a great experience in car leasing. As a senior citizen, the helpful guidance of Tom Tati was invaluable. His patience in explaining the details and his knowledge of the workings of both the car and the lease made the transaction easy to understand. Everyone in the Romeo organization did a great job of working diligently together to let me drive out with my car on the very same day. Everyone was courteous, knowledgeable and an absolute pleasure to deal with from the beginning of my quest for a car to my exit with the ringing of the bell. I will certainly recommend you highly and return when a new car is necessary. Nothing gives me greater pleasure than to say, "well done".

jsutter88

Nov 13, 2014

We recently bought a 2014 Terrain from Dawn McNally at Romeo and she made what could have been a tricky purchase into a wonderful experience. Her attention to detail and persistence to getting the job done right were truly appreciated. She has a awesome personality which makes the buying process even more pleasurable. Romeo is very lucky to have such a great team player on their staffJo

clg2978

Nov 12, 2014

My husband found this vehicle on-line, as we live a great distance from the dealership we didn't think that we would be able to make a deal. Steve and staff not only put together this vehicle purchase but a trade in deal and financing as well, all over the phone.When a deal was reached Steve arranged to have the vehicle delivered 130 miles so that we didn't have to travel!When the vehicle arrived it was in the exact condition as pictured and described!Thank You!

paparonj

Nov 5, 2014

TOM TATI III IS FRIENDLY, KNOWLEDGEABLE, AND METICULOUS AS HE COVERS ALL THE DETAILS OF BUYING A NEW CAR AND ALL ITS "AVAILABLE' OPTIONS. IF HE CAN'T ANSWER A QUESTION - HE QUICKLY RESEARCHES AND FINDS THE ANSWER. HE IS A GREAT "PEOPLE PERSON' ALWAYS MAKING YOU FEEL COMFORTABLE . HIS WARM PERSONALITY ESTABLISHES A QUICK RAPPORT WITH YOU AND EASES THE ANXIETY THAT COMES WITH MAKING A NEW CAR PURCHASE. I FEEL LIKE A MADE A NEW FRIEND WHO KNOWS ABOUT AUTOS. A FRIEND WHO I CAN ALL ANYTIME! A FRIEND WHO WILL ALWAYS STEER ME IN THE RIGHT DIRECTION WITH THE RIGHT AND HONEST ANSWERS TO MY AUTO QUESTIONS. THANKS, TOM!!!

John Steuhl

Nov 4, 2014

This is my second purchase from Romeo. Thank you Randy Wilbur for finding the perfect truck. I did not expect to be driving it home the same day. Highly recommend Romeo Chevrolet Buick GMC. Love my new truck.

Mts486

Oct 31, 2014

I had purchased a used vehicle on October 27. The service that I had recieved was excellent. Steve had done everything possible to get me the best deal.

gerald coffey

Oct 29, 2014

We had looked around in many dealerships but Romeo was the only place that respected what we wanted to pay each month and worked with us to find a beautiful car that we could afford. We actually purchased two vehicles (one for another family member) and received an even better deal. The selection of vehicles is also awesome and the employees were wonderful.

singhmech

Oct 29, 2014

This is my second time buying a vehicle from Romeo. The first time was when they had a Catskill location. When it came time to trade in my truck I drove a little farther to their Lake Katrine location but it was worth it. They had the truck in stock which was a new make and model 2015 Chevy Colorado.Scott was very knowledgeable about the vehicle. He is friendly and I did not feel pressured. He took the time to genuinely know me personally. He also helped making financing a possibility. I would highly recommend anyone who is looking for a new vehicle to seek out Scott D.

angelina.carroll.3

Oct 19, 2014

We purchased a vehicle from Tom Tatti on 10/18/14 and had a wonderful experience. He was very friendly, courteous, accommodating and helpful. He made our buying experience a pleasure. I would highly recommend Romeo Chevy Buick GMC if you are looking to purchase a vehicle. If so, ask for Tom Tatti. You will get the best service!!

Son of elderly ex customer

Oct 13, 2014

First off this site will not allow you to give one star on the "overall" I had my dads truck service last year ( major headache ) Workmanship did not last a year , gas tank issue, they will not get back to you and they will not pass along comments to supervisors. Every thing seems to be a hassle for them now it's time for another inspection and a garage in sauger ties ( who we have dealt with for years and trust) tells us the job was cobbed together and needs to be done the correct way. This company will take advantage if the elderly then give you a sham story in why they did what they did. STAY FAR AWAY

TeaSkeee

Oct 7, 2014

Could have saved so much time if we had just went to Romeo to begin with! We had the pleasure of working with Kyle Hough who was genuinely more concerned about finding us the perfect car more than anything else. He was the most helpful salesman we've ever encountered, which really set the tone for our fantastic and effortless experience. From the second we walked in the door and even still weeks later, every staff member has been extremely courteous and accommodating. Their amazing service department even worked around our hectic schedule, which is unheard of. We are so thankful to have found our perfect car, thanks to the staff at Romeo!!!!

dianevit

Oct 6, 2014

I love my new GMC Terrain which I picked up last Friday. Steve V went above and beyond to find me my car. If there was an award for the Best Salesman of the Year Steve would win hands down.

Aselfish

Oct 5, 2014

Hello,I just purchased a 2014 Buick LaCrosse this week. My experience was great. I was amazed with the level of service I received. Romeo had a bad reputation within this community. I gave the dealership a chance and I am glad. I could not come into the dealership, so it was nice that they worked with me via email and the phone. Stephen Vitiello was my sales person. He was very professional. He was extremely patient, easygoing and comfortable to be around. He pointed out all of the benefits and safety features of the LaCrosse. He completely went over the car during delivery. He took pride in providing us with the best new car buying experience. His professionalism truly shined through.Also, I would like to thank Jeff (the finance manager) for working his magic with the price of the car. He tried to find all of GMs bonuses, incentives and discounts for me. It was end of month and he was busy, but he really worked with me during this process. Thank you Stephen and Jeff for the hard work you put in. It is greatly appreciated.

fitzi7

Oct 4, 2014

I found the Corvette I was looking for on a website, called the number from the add and spoke with Beth from then on my experience with the dealership was a 10 out of a possible 10. I set up an appointment to come view the Corvette and had to drive 200 miles as I am from the Boston area everyone at the dealership was very friendly. Had the appointment with Mike Casella and he had the Corvette already detailed and set for viewing and a test drive. Everything went perfect right down to the negotiations and purchasing of the vehicle. They even offered to deliver it to my home. I have purchased a lot of vehicles in the past and I have to put this dealership at the top of the list. A++++

dealgirl9

Sep 29, 2014

If you are looking for a new or used car this is the bet dealership to go to. The service is top notch. They spend plenty of time with you and do their best to help you find what you are looking for in a car. They do everything they can to help you get the best deal and terms for your car loan. They did everything for us including notifying insurance company and registering our new vehicle. Alls we had to do was sign on a few dotted lines and drive off with our new car. The dealer we had was Tom Tati III and he was excellent.

BrianJustino

Sep 22, 2014

Tony Spada,I would like to express my thanks to you for your excellent service in finding my new GMC work truck. All my questions and requirements were answered in a very prompt, professional manner. I will highly recommend you and Romeo Cars to all my friends.Brian Justino

punksmom

Sep 14, 2014

I love my new Sonic it has a lot of things in it,that I am not use to.Steve went over every part of the car with me. Steve was a very nice person answer all my question and was treated excellent. I am very please with the purchase, when I told Steve what I was looking for he took me right outside and pointed out a couple of cars. I really like the Sonic next day I was driving away in it. Thank you Steve!

steelmen

Sep 7, 2014

Just wanted to compare GMC, Ford and Dodge started at Romeo. They introduced me to Tom Tati in sales after telling him what I was look for he showed me a 2014 GMC with every thing I wanted plus more Tom took the time to show me every thing in the truck and how it worked. We went inside talked about price. Tom went out of his way to give me the best deal he could. I just needed time to think about it. BY the time I got home my mind was made up and the next morning I called Tom and told him I would take the truck and at that point Romeo did all the work all I had to do was come pick it up. this was a fun experience to buy my GMC. PS. never did look at the Ford or Dodge

dalamillo

Sep 2, 2014

Jon and the staff at Romeo went out of their way to make my wife and I feel at home. The car that they sold us was a great deal for a great car, and even though it was used the treated us like we were buying the newest car on the lot. The financial department was great, they explained our options and led us through the whole process.

brob1

Sep 1, 2014

I just bought a new GMC truck. Tony Spada made the whole experience a pleasure. This is the second vehicle I bought from him this year. I would recommend that anyone going to this dealer should seek out Tony. Talking with Tony is more like dealing with a friend than a salesman.Brian Robinson

csswart

Sep 1, 2014

I had the most wonderful experience purchasing a new GMC truck at ROMEO Buick, Chevrolet, GMC! Immediately upon my arrival on August 27, 2014, I was introduced to Lynne Arsenault as my sales person. From that point on, I knew I was in good hands. I expressed that I knew exactly what I wanted and she took over from there. She showed me exactly what I wanted. I told her I would be in touch the next day. She never pressured me (which is a real turn off to me). I returned the next afternoon and she went above and beyond to make sure I was happy and comfortable with my new purchase. She is an amazing sales lady! I am thrilled with my new truck! THANK YOU, LYNNE !!!

P Novak

Aug 26, 2014

Was very pleased with the time Tony Spada spent going over all the new technology in my 2014 Impala.. Love my car, thanks for all your help Tony, especially getting my grandsons car seat into my new wheels.

Pfbhtmi

Aug 22, 2014

Jay was very friendly and spent a lot of time going over the car when I picked it up. Love the car, thanks for all your help Jay! And Jeff got the financing job done very fast. Both were very friendly! I would definatley recommend this dealer to everyone.

gene whalen

Aug 17, 2014

FROM THE TIME I WAS INTRODUCED TO CAR SALESMAN RANDY WILBER I HAVE TO SAY RANDY DID ALL HE COULD TO HELP IN MY PURCHASE OF A USED TRUCK. I DID PURCHASE A 2012 GMC SIERRA PICKUP AND THE AGREED PURCHASE PRICE WAS VERY MUCH TO MY LIKING . I WOULD RECOMMEND RANDY TO ANYONE LOOKING TO PURCHASE A NEW OR USED CAR FROM ROMEO BUICK GMC CHEVROLET, THE ABOVE RATINGS FOR QUALITY OF WORK AND OVERALL EXPERIENCE HAVE NOTHING TO DO WITH RANDY BUT PROBLEMS THAT STILL HAVE TO BE CORRECTED BY ROMEO ON VEHICLE

zeeh

Aug 12, 2014

Tony Spada was a perfect salesman he was friendly ,knew his product I was satisfied with his knowledge. As I have been doling business with Romeo for a number of years I feel they will be my best bet for service. Thank you very much for putting me in the car of my choice Richard Zeeh

AVanwagenen

Aug 3, 2014

Daniel was incredibly friendly and easy to talk to. He found me the car that I had my heart set on and they made it work for me. It was the easiest time I've ever had with a dealership and I live the car that I got.

Placidclear

Aug 2, 2014

Anthony Green and others at dealership helped me get into a car that is within my budget and fits my health needs. Very friendly cooperative staff.

Locoeng01

Aug 1, 2014

This car buying experience was by far one of the best I ever had. Randy was very friendly and knowledgable. Great dealership to work with... highly recommended!! They make the experience of buying a car how it should be-Fun!!!!!

Zevron

Jul 31, 2014

I walked into Romeo looking to buy my first new car. Other places I had been to seemed cold and didn't want to deal with a younger adult buying their first car. Steve Vitiello at Romeo was the best salesman I have ever encountered and I will now be doing all of my business at Romeo from now on. The place was very warm and friendly and Steve made the process easy and I didn't feel pressured at all. This place was awesome!

adam1126

Jul 27, 2014

We were met within 5 minutes by a very friendly salesman, Matt Lopez. He was very knowledgeable about the trucks we were looking at and took his time taking us for a test drive.They didn't have the particular truck we wanted so he searched around and found it for us. He got us the exact truck with every option we wanted.The whole process from start to finish was fast.Geoff VanDyke the finance manager was also very efficient and friendly.The day of pickup Tim Dabrowski helped us, because Matt had a important event with his daughter, and he was also very helpful. I will definitely recommend this dealer to friends!

Kujo007

Jul 17, 2014

I ventured to Romeo after doing some research on purchasing a vechicle (quicly). My life is fast-pased and I wanted to obtain a vehicle without all the running around and jumping through hoops. Inititially, I thought Romeo was just another dealership. They proved me incorrect. Tony Spada listened intently to my circumstance and was empathetic towards my needs. With the assistance of George, they provided excellent customer support and put me into the vehicle I requested. Tony "Rocks". I would definitely recommend them to others. I actually look forward to continued service with Romeo. By the way, the Cadillac is so smooth :-)

Bill

Jul 13, 2014

No respect for military, will not work with you as a customer, lack of respect, make you waste your time, use profanity towards you as the customer, recommend staying far away.

sjsuthe

Jul 13, 2014

I went into ROMEO as a new car buyer as well as a new widow and very hesitant to this new process. I must say Michael Critchley went above and beyond to help me. He was very patient with all my questions explaining every one and always with a smile, he made my first time buying a car stress free and enjoyable. Finance Dept. was really great also. I am now happy owner of a 2014 Chevy Cruze.I would recommend ROMEO to any one who is interested in buying a car and ask for Michael Critchley...Great guy Sophia Sutherland

St!llC00L58

Jul 6, 2014

I purchased my new Chevy from Romeo because I had good experiences with the service department when my car needed service. I found the whole Romeo team friendly and cheerful. What really sealed the deal was the honesty of a Romeo employee. This young man backed into my car at a convenience store when I was not around. Rather than leaving he waited for me to come out and apologized then gave me his insurance information. I figured Romeo Chevy must value honesty and so far all the folks I have dealt with indicate they do. The young salesman Christian Hausermann was very helpful in finding the right car for me and even other sales folks who I met were friendly and helpful.

eiluap

Jul 5, 2014

When my wife and I made appointment at Romeo's, we weren't sure what vehicle we wanted. We knew the options we wanted and what our budget would allow. Tony showed us different vehicles on the lot until one caught our eyes. He put plates on it so we could test drive it and explained the options. We sat down and worked numbers and came in well within our budget. When we picked up our car, Tony sat with us in the car and explained all the options again. Our Terrain is beautiful and we both love the ride and how it handles. We recommend this dealership to anyone.

frustrated vw owner

Jun 21, 2014

I brought my car in to be serviced 3 months ago. I had an air bag fault and faulty window switch. The service department told me they would call Monday (I came in on Friday) to set up an appointment to do the repairs as they needed to send it out for some of the work. A month went by and no word from them. I called to inquire and was told they could not get a hold of the company in charge of my warranty (that they sold me, by the way!) I told them it would have been nice to receive a call letting me know what the issue was. The woman I spoke from the service department could not have cared less. I was offered no apology, nor any assurance they would get this figured out. It is now June, I brought my car for service in April, I've already called once, and still no word. I will not be buying, nor can I recommend this dealership to anyone if this is how their service department operates.

shiser

Jun 9, 2014

Been with this dealer ship for 18 years bought 5 vehicles threw them.Went in last month to trade my duromax in they could not get me in a 4 door 2500 hd for 42000 they could not do it ..i had to go to rhinebeck ford to get what i wanted.Glad i did service seems to be better..Know i have a 2012 malibu trying to get warranty work done on it and i have to take off of work and loose money to get it fixed........Not happy with romeo ....sow much for loyalty meaning something with these guys.....

gjlease

Apr 15, 2014

My wife and I would like to take this time to thank and commend Steve Vitiello for being a wizard in the art of salesmanship. Steve and his comrades at Romeo delivered to us the preferred vehicle we wanted flawlessly. Steve Vitiello is "HOT", he is so hot, he's like spit on the griddle, he "SIZZLES"!!! We would feel remorse if we forgot to mention personnel that were relevant to the purchase of our vehicle. SUPERB JOB, ROMEO!Thank You, Gary and Darin and Matthew Lease

iampokey2

Apr 11, 2014

the saleman lopez and the general manager made the purchasing experince less stressful and easier than any previous one. I would recommend this dealership to anyone planning to buy a new vehicle.

kevinswinger

Apr 8, 2014

It was great to work with Dawn, she was very helpful and courteous. The truck is great and I will defeinitely be back in the future!

pottery1234

Mar 18, 2014

Tim was a great salesman. Friendly and informative. He explained everything clearly and made us knowledgeable about the truck we were interested in.We bought the Silverado and couldn't be happier!All in all this was a great experience!

Beisel

Mar 17, 2014

We saw a 2014 Equinox on the lot and went in the next day for a test drive. Our salesmen, Dan Ferrendino was very professional and knowledgeable. He answered any questions we had and explained the benefits of leasing. We would gladly recommend Dan and Romeo to our friends and family. It was a great experience dealing with this dealership. We love our new 2014 Chevy Equinox.

Gcharley96

Mar 17, 2014

The whole dealership was very helpful and friendly to work with. Matt Lopez took care of us and was very Knowledgeable about the new truck.

grayboy44

Mar 10, 2014

We had a very positive experience from the minute we got to the dealership. Randy Wilbur, our salesman was very helpful in getting us the best deal he could for what we were looking for. The finance dept did really well getting us approved and got the vehicle to us same day. I would gladly recommend the dealership to friends and family. Thanks again.

Vkbb

Mar 9, 2014

Spent half the day negotiating price and felt trade in offer for my car was a joke! In the end I was happy with pricing of car. Have called a few times and left voicemails for someone issues with car purchased from Romeo. Have not received a call or email back. Once you sign and leave they are NOT helpful. Vey disappointed with finance dept. I had plenty of $ in account to write big check for down payment. I ended up splitting down payment 3 different ways to help them out. Really? Also was not given correct info on how to obtain registration in different state and had to make a couple of trips to my DMV. Happy with car and internet sales people were awesome but the dealership as a whole- wouldn't go again.

Stormville Steve

Mar 8, 2014

What else can I say? These guys were great!! lol - Its was worth the drive up to Kingston. I have been wanting a GMC Acadia for a while now. I started my search on Cars.com but quickly realized I just couldn't afford a new one. I found several used ones and visited two other dealerships near me before buying mine from Romeo. Lisa, the interent manager, Anothony the salesman and George the business manager were all a pleasure to work with. (Not your typical Car Salespeople..) Not only did I get a much nicer, cleaner (inside and out) Acadia, the one I bought was less money, newer with less miles on it and it was CERTIFIED with a warranty - unlike the ones I drove at the other dealerships. If your online searching for a new or used car, I would Definitely Recommend you call Lisa at Romeo before you buy anything.. Thank you Lisa and everyone at Romeo, see you for my free oil change - I will bring the bagels. lol

libertie76

Mar 1, 2014

Nick was great! He helped us to understand the lease process and we ended up leaving with two new cars! Excellent service! We are very happy

Nickcol26

Feb 28, 2014

Very good service would definitely recommend Tim and romeocars to everyone I know. Keep up the great work. I will do business with them again.

jreece325

Feb 26, 2014

Our salesman Tony Spada exceeded our expectations when we visited Romeo Chevrolet! We had first purchased a used 2010 Chevy Silverado and from start to finish Tony provided amazing service. Not only was he great during the purchasing of the vehicle he continued to follow up with my husband to ensure the vehicle was to his liking. Less then one month later we returned to Romeo to lease a 2014 Chevy Malibu. He again provided great service every step of the way. He has great attention to detail and goes above and beyond to make the process easy and seamless. I have purchased both new and used vehicles from other dealer's and no ones service has ever compared to Tony's. My husband and I both were very impressed with his professionalism! We definitely recommend him if you are looking for a dealer and salesman to work with!

william zimmermann

Feb 21, 2014

Earlier today I stopped in the Buick showroom ,Kingston, to inquire about a 2013 Lacrosse on the website.A saleswoman came out and I told her what I was interested in. She said lets go to the other building, Chevy, where they will have the info. She went into the back of the showroom and returned a few minutes later. She said someone would be right out to help me and answer questions. After 10 minutes no one approached me and I decided there must be no interest and left. This is no way to treat a potential customer. I guess their ads of wanting to be helpful are not true.

CamiF

Feb 21, 2014

Each staff member my husband and I met were extremely friendly and helpful. The salesman was very knowledgeable and personable. When it came to working out our monthly payments, the new car sales manager listened to our needs and concerns and worked very hard to make sure our needs were met.

Ronfunlover

Feb 3, 2014

I went there after seeing a convertible online and at a great price. Since it was 100 miles away from home after a productive test-drive and underneath inspection I made an offer I was happy with and they accepted. I was very happy as they took care of about 5 minor dings and scratches and made the 3 year old car look new. When I went to pickup the car about 10 days later I noticed a tiny scratch I had missed on original inspection. They offered to repair as well but it would need to keep it another day. As it was again another 100 mile 1 way trip I offered to get it repaired elsewhere for $100. I got it repaired and they mailed the check. I was very happy with the service Tim and the rest of the staff at Romeo gave me.Ronald Weideman

daisydog12

Dec 30, 2013

I was in the market for a new Chevrolet Corvette, so I took a ride to Lake Katina seeing this was where I bought my Buick Enclave and was happy with my treatment. I dealt with Tony Spada and he went above and beyond to satisfy my wants and needs for the car. He is a great salesman and I would do business with him again.

Newmyer and Oxford

Dec 22, 2013

We cannot say enough good things about our experience with Romeo Chevrolet! Our sales agent Randy Wilbur was friendly, knowledgeable and went above and beyond to help us close our deal on a 2014 Equinox. The Sales Manager and the Finance Team (George and Geoff) were expedient and made sure we were able to get the deal done in a timely manner. We would highly recommend anyone looking for a new or used car to visit this dealership first. We will never consider going anywhere other than Romeo Chevrolet when buying a vehicle. W. Newmyer and H. Oxford

2rhinebeckfans

Dec 22, 2013

Our experience with Romeo Chevrolet was an excellent one. Our sales agent, Randy Wilbur, was very friendly, extremely knowledgeable and went above and beyond to help us close the deal. You could tell he had our best interest at heart and did not use high pressure tactics to close the deal. The Finance team was very professional and helped us close the deal quickly, with a good interest rate.After shopping with Romeo Chevrolet, we would never consider going anywhere else in the future. They are by far the best dealership in the Hudson Valley, NY.

Zburton

Dec 21, 2013

Great people, great service, quick purchase and even picked me up at my house so I could get my truck in his personal vehicle . #ROMEO

dcon_29

Dec 20, 2013

Excellent used car buying experience, starting with Beth via the internet all the way through resolving a small issue with Joe on the day of my scheduled pick up. My sales consultant, Nick, went above and beyond to make sure I was happy with all aspects of the sale. If I received this type of service on a purchase of a used vehicle that they sold at a rock bottom price, I can only image what you get on a new car sale. They all work well together to make it a positive buying experience where youll come back again or recommend them to a friend. Highly recommended.

Kaquick1

Dec 10, 2013

I had a great experience at this dealership and would definitely return in the future. The salesman I worked with, Tony Spada, was friendly and helpful, allowing the whole process to go as smoothly as possible while accommodating my wants and needs. He even went so far as to have my new car delivered out of state. Everyone else I worked with along the process was just as friendly and helpful. Again, I would definitely return to Romeo in the future as well as recommend this dealership to family and friends.

ArtPeg

Nov 27, 2013

We are most impressed with the new dealership site and were welcomed warmly and promptly. We met our sales rep, Nick Gruccio, and he guided us through our request to look at, drive, and then purchase the new 2014 Buick Encore.Nick served us efficiently with all of the information we needed to make our purchase and he located the car that met our needs and preferences. In addition, Geoff Van Dyke helped us through the cash purchase process with ease. On our pickup day, both Nick and Geoff worked through the process smoothly. Thank goodness for Nick's expertise in teaching us about all of the gadgetry and technology in the Encore. We really needed and appreciated his assistance in learning all of this and feel assured that he is available to answer any of our questions as needed. We are looking forward to our new relationship with Romeo Chevrolet Buick GMC when we bring in our Encore for servicing. Our last 15 years have been with Lexus and we feel we will maintain that luxury level here with Romeo.Thank you, Art and Peg Winters, Woodstock, NY

CJOHN126

Nov 26, 2013

THIS IS OUR 2nd TIME BUYING FROM ROMEO AND AND WE ARE EVERY HAPPY WITH THEM AND WE WOULD DEAL WITH THEM VERY TIME WE BUY A CAR

ksmk5782

Nov 25, 2013

I worked with Tony Spada. I was looking for a certain make and model and He found me exactly what I was looking for. Great customer sevice!

ben54

Nov 16, 2013

Previously my husband purchased a GMC truck from another dealership but needed a repair because of a recall and was able to go to ROMEO, which is closer to home. He was very pleased with the service and hospitality, better then previous dealer.This experience lead us back to purchase my Equinox and was very satisfied with our deal. I believe everyone was very honest and helpful in processing our purchase. I would certainly return when looking for my next vehicle. Tom Tatti was most pleasant and helpful.

Leenie30

Nov 10, 2013

I entered the dealership looking for a Chevrolet that was economical to drive, and a manual transmission. My salesman Tony Spada directed me toward the Cruze, Sonic,and Spark. After test driving each model I decided upon a Spark. Tony was of great assistance helping me choose the options and color I wanted. I found the purchase of my Spark to be a positive experience, and would seek out the assistance of Mr. Spada for future purchases.

dvaradesr

Nov 4, 2013

Wow,I went in for an oil change and some service on my 2009 Pontiac Vibe, and I came home with a 2013 Chevrolet Equinox. Just fantastic! Great service, great deal, can't beat it. Try it your self. Thank You Romeo Chevrolet Buick GMCDennis

ken1972

Nov 2, 2013

timely process . sales person worked with me and under stood my selections. i would recomend all persons associated with this dealer ship that i spoke with. thanks for the pleasure. ken martin

Sharky123456

Oct 25, 2013

We arrived at the dealership after seeing an ad in the newspaper. Typically, there is a discrepancy between the advertised price and what actually happens when you choose your vehicle. Not the case this time. We were given what we expected for our trade, and left with the price we wanted to pay. Our salesperson, Mick Whitman, was honest, knowledgable, fair, and never pushy. We highly recommend Romeo GMC and Mick Whitman.Mr and Mrs Middleton

LeeWooden

Oct 22, 2013

My wife and I was happy with being treated in a professional and courteous manner and the willingness to answer all of our questions. Also to explain the features of the car.

alvsk503

Oct 19, 2013

we went in looking for a car with great gas mileage and low price, we left with a 2013 sonic. I love it. the sales person was friendly and very helpful. I would definitely recommend to others and would go back myself in the future....

Mcphillips24

Oct 19, 2013

We have bought three vehicles from Romeo in the last 3 years. We love this dealership. They are wonderful to deal with. They bent over backwards to make sure we were getting the exact vehicle we wanted. There is absolutely a no pressure atmosphere which makes the car buying experience that much easier. We look forward to buying our future vehicles from Romeo. --- Mike and Karen

xcav8r

Oct 17, 2013

Matt searched to find the exact truck I was looking for. He gave me with a price & I looked no further. It is a pleasure doing business with someone as qualified as Matt. Great work Matt Lopez!!!

Reddevil325

Oct 8, 2013

Salesman was excellent. Had some issues which were addressed promptly. The only issue which I had was that I wanted to get my own plates to save money and they repeatedly told me there was no charge that the plates were the same price as the motorvehicles. When I received the final bill I noticed the 75.00 charge for the motor vehicles. I asked the finance manager about it and he said that it was included in the price on all the vehicles. I'm very unhappy with this charge and the way that it was snuck into the final price!

eose12

Oct 5, 2013

The rating above does not really do justice to the quality of attentiveness and respect afforded me during my purchasing experience at Romeo Chevrolet Buick GMC. From the moment that I entered the dealership I was treated as a valued person, let alone customer. I was immediately turned over to a very effective and personable young sales consultant, Nick Gruccio. He stayed on point while maintaining a congenial manner and conversation. His sales style was very focused on my needs and he acquired the information needed with sincerity - no small fete in today's very competitive market. I purchased the car I wanted and felt supported in every step of the process by his steady and insightful manner. His knowledge of his product was impressive; he was always willing to find any additional information I requested.

Dennis1970

Sep 30, 2013

Tony did a great job. Always available when i called. Called me everyday to keep me informed about the purchase of my vehicle. The whole staff at romeo chevy were great.

Randi7348

Sep 28, 2013

Roy was very patient with me. I had a top price that I would pay (in my head) and we were back and forth for 2 weeks. He was always polite and always friendly. He even let me take my Shih-Tzu on the test drive which was a BIG deal to me! He held him on his lap. We own 5 - well, now SIX chevrolets and I will most definitely recommend ROMEO and Roy LaRocco to my friends and family. And a bottle of Chardonnay - classy move! Thank you.

jdunn14

Sep 27, 2013

Kevin, Anthony and George did a great job, no pressure sales pitches, lots of patience and very professional. They helped me get the vehicle I wanted at a great price and fair value on my trade in vehicle. I would definately recommend going to Romeo for a new or used vehicle and have people ask for either Kevin Thomas or Anthony Green any time.

jbucklen62

Sep 26, 2013

My experience with Romeo Chevrolet and Sales Rep Matt Lopez was pleasant. I spent about two months considering my optionsand evaluating other cars at other dealers. During this time I had 5 or 6 interactions with Matt Lopez. He was helpful answeringmy questions and of course tried to convince me to buy the Cruze I had test driven but without pressure or annoying calls. After my evaluation of other cars and prices I decided that Romeo was where I wanted to buy my new car. Matt Lopez was easy to work with in putting together a deal and getting the car and color I wanted. I would definitely buy another car from Romeo Chevrolet and Matt Lopez. Jerry Bucklen

hersheygram

Sep 24, 2013

David Basden was my saleman and even though he is new at Romeo, he spent lots of time with me until I was comfortable making a decision on a new Buick Verano. David is an honest, hardworking man and was not pushy as some salesmen tend to be. I love the car; it's perfect for me.So thank you to all the staff at Romeo.

Fjfrankson

Sep 23, 2013

Called my salesmen, Tony Spada, and told him what car I was looking for and what options I wanted. Later on the next week Tony arrived at my job to show me a car that fit my requirements. I loved the car and it was everything I wanted and more. I took delivery on 9/16 without any issues. Tony has even contacted me on various occasions to be sure I was happy with the purchase. Every one at the dealership has been professional and courteous which has made for an excellent experience. I would recommend this dealership to anyone, and if you are looking for an A+ salesmen ask for Tony Spada.

kaleb527

Sep 23, 2013

I came from out of town about a hour and half away. I saw a car I was very interested in went down and test drove it. That experience was okay I left my information with them to see what they would offer me. Didn't hear back for a couple days so I called them and wasn't happy with the offer. This went back and forth a couple times (mostly me calling). finally they gave me some reasonable numbers so I traveled back down to finalize the deal. when I got there they said they were having computer problems and it might be a while of course I decided to wait as I had just traveled down there and was in need of a new vehicle because my other car was totaled in a accident. Hours went by with me taking care of insurance things and asking if there was anything I could do, things that should of been done by them!! So I decided to see what was in the area came back a hour later still no computers but they said it shouldn't be long to wait. Two hours later finally the computers were back up I met with the financial person they had all the numbers wrong failed to tell me I need a cashiers check, thankfully my bank was in the area. I signed the papers cause I just wanted to get the heck out of there and I was already late to work. So my experience was awful no body apologize offered any kind of refreshments or anything. I left crying and very unsatisfied, the worst 5 hours of my life!!!!!!

Silverfox49

Sep 23, 2013

Everyone was very friendly and willing to help. Tom took care of all my questions and needs. I have not been treated better by any dealer or salesman. The whole staff was very pleasant and willing to help.

nicholasmor1

Sep 19, 2013

place was great, customer service was awesome, the showroom and building were beautiful, there were many amenities to keep me busy and entertained while i was waiting for them to finish up everything they needed to do.

ppasculli

Sep 19, 2013

Very nice people.We are very happy with are car.Jeff Reopell was very pleasant ..Jeff is a very good and knows his cars and job..Thank you again....

Countywide

Sep 18, 2013

Roy, I must let you know we were glad to meet you and most certainly have you provided us with just what we asked for, and I also must add you worked dilingently at getting just we wanted and with colors that we requested for our exterior as well as our interior. I must say this is a sweet color combination.The ride in our Chevy Impala is smooth !! and the price was really great. So for all you have done for us we commend you. Sincerely, Steve & Lisa Saguid P.S.,- Hope to do business with you soon.

J Sherwood

Sep 17, 2013

I purchased a cert-pre owned 2011 GMC Acadia Denali from these guys and must say- what a stand up crew! Im not new to the vehicle market and am well aware of the complications it presents and how it is important for the buyer to have their ducks in a row; so I went in with my guard up. That was until Tim Dabrowski began walking me through this sale. Him and his staff were determined to please the customer and we're quick to address any issues and provide customer friendly solutions to whatever problems and complications that were identified. Even in the following weeks after my purchase (being a NY resident, who currently is stationed active duty Air Force in NC) Tim was prompt to stay in touch and answer any questions in regards to my new vehicle. It wasnt your typical sale, one that left me, the customer, insecure once the deal was made. Romeo Chevy was interested in my satisfaction until the very end. I was very impressed and would recommend.

kitycat

Aug 31, 2013

Tony Spada was very helpful. I already knew the car I wanted. The negotiation went very smoothly. The dealership worked with me so I was able to get monthly payments that fit into my budget.

ngriffiths

Aug 29, 2013

I had no problems with Michael,very capable youg man. I have dealt with Romeo before and take my car there for service without any problems.

Cmiller2

Aug 27, 2013

We had a great experience working with Matt Lopez at Romeo Chevrolet! Friendly service and so quick to help! Would absolutely recommend this dealership and this salesman!

ancramblat

Aug 19, 2013

I had researched mid-sized SUV's and found the Romeo dealership on the internet. I visited their site last Friday, the 16th of August to check their hours. While checking, a coupon for $100. appeared with a note if I scheduled a test drive , the coupon would be doubled. I received a call from the dealership within 10 minutes of applying. I hadn't entered a specific time. I explained my husband and I would be there within an 1 1/2 hours.. I was given a name to ask for when we arrived.When we arrived, (approx. 10:30), the person, (Steve), was on the phone, Rather then hold us up, another gentleman, (Drew) assisted us. I explained I was interested in test driving the Chevy Equinox. He asked several questions which in the long run, made our time there shorter than necessary.By asking the color and what I would like to have in the vehicle, he found exactly what I wanted. Steve was off the phone and came over to introduce himself. He said he would leave us in Drew's hands but since Drew was a 'rookie', we should ask for Steve, if necessary.I explained that the bigger issue was that my husband would be comfortable in it and also be able to drive it in comfort. During the road test, I mentioned I was wary of the 4 cylinder not having enough power or pick up getting onto highways. Well, Drew made sure all items were covered during the road test.After road test, we went back to dealership and discussed the next issue (leasing). Drew answered our questions and found Chris (lease guru). This was to make us feel at ease and have our answers from the expert. Steve stopped by again to make sure we were okay.Made the decision to go for the lease. Gave me insurance information and went over some forms. It was suggested we go for lunch (great idea) and all the paper work and car would be ready upon our return.We got back early and Drew took us over to service to schedule my first oil change and introduce me to service department. Now I won;t feel like a "rookie" when I need to go to service.Now we meet George who went over all paperwork explaining each form, making suggestions on some packages available to me. DID NOT try to sell me each package!Now we are done, Drew comes over to take me to vehicle and explain all the buttons and knobs, as well as location of major items(lights, wipers, etc.). We get outside and ALL 4 gentlemen are there. Congratulating us and shaking hands.WOW!! Paper work done and they still care! Not many dealerships are like that!Drew was extremely thorough in explaining. He wasn't sure on everything, didn't try to mask it. Steve was right there to take over.A very pleasant experience. I would definitely recommend Romeo dealership to everyone.

Jillcoy123

Aug 16, 2013

We were unsure about purchasing a truck from another dealership other than Honda. Jeff was friendly, more than helpful, extremely knowledgable and confident. He sells the product and gives his customer the confidence they need to make their purchase. I will definitely come back to Romeo chevrolet to buy another car from Jeff.. Great experience!!

ECasal

Aug 12, 2013

Drew was wonderful. Listened and gave me what I asked for without pressuring me to look at or buy something out of my range. I would defiantly refer him to others!

Sullyxyz

Aug 2, 2013

Kevin called me about a month ago. He wanted to show me some used cars. I had purchased a 2008 Buick from Romeo two years ago.Kenin showed me a few cars and we even took one for a ride. I wasn't excited. We walked around the lot until he showed me a 2007, Mustangconvertable. He was very patient with me for the next week while I got my ducks in a row. I had to check my insurence rate, I had to find someplace to store it for the winter, and how I wanted to pay for it.I think he was a little relieved when I put a down payment on it. kevin and his support crew were all wonderful to me. They made me feel very important. Like I was special.When I'm ready for a new car, I will go back to Romeo's and get it from Kevin. M. G. Sullivan

Jennifer Bouton

Jul 31, 2013

A fabulous experience. Jeff Reopell was wonderful to work with. He went above and beyond in helping us to locate the car that we wanted. He was patient and and very helpful in showing us all the things that we needed to know. I highly recommend Romeo Chevrolet and Jeff.

figmentlee

Jul 30, 2013

I went to several dealerships. The people here were informative, and kind. They really workered hard! I had many questions and many different requests. They showed me everything I asked to see and ran prices every way I asked. The car we bought was the same price as another car we looked at else where. We ended up choosing Romeo Chevrolet BECAUSE of Antony and Nick. I wanted to work with them and not the salesperson at the other dealer. I would return there in a heartbeat and will pass along to anyone looking. My dad was right to send me here as he really liked working with this dealership in the past.Thank you guys!!!

bfaulmino

Jul 23, 2013

My husband and myself have had a truly wonderful experience in purchasing our new suburban from the Romeo Dealership. From the initial call we place to the dealership to the final purchase of our car we were treated with the utmost professionalism. Our sales person Jeff was exceptional and willing to go above and beyond for us so that we were able to purchase our beautiful new suburban in one day. Our finance professional, George took the time to explain all the details necessary to make the correct decisions for us. We cannot say enough about this dealership and would recommend it without any reservation to anyone who wishes to purchase a vehicle.

Alexander Lopez

Jul 18, 2013

Bought a pre -owned Acura TL type s from this guys, text drove it and everything looked fine, couldn't take the car home the same day because they had to replace rotors and pads so they where kind enough to deliver the car to me. After receiving the car I noticed they only replace front rotors and a violent vibration under braking, did some research and and this could be cause for replacing brake parts with none oem cheap partrs .called the sales man who said he would get back to me. 3 month has pass and I still have the vibration and still waiting for that call and just notice some clear coat pealing from the quarter panel.

seamus12477

Jul 18, 2013

After having numerous issues with this dealership in the past they have worked hard to redeem themselves. Joe Romeo, the owner, personally handled my issues and put me in the car that I initially thought I could not afford. Michael Glosque finalized the sale with me and spent about an hour going over the all the "bells and whistles" with my new GMC Acadia Denali. I can't say enough on how professional he was and the time he spent with me was invaluable. If you ever go to Romeo GMC go see Michael Glosque.

Pvitiello

Jul 17, 2013

Everything was professional from the minute I got a call from the internet sales department right up to delivery of the truck. Although the vehicle we had came to look at had been sold earlier that morning, Michael found a very satisfactory substitute. After a lengthy test drive on the highway, rural roads & bumpy roads we were convinced we had made the right choice by coming to Romeo Chevrolet. The delivery went as planned. A smooth transaction.

lizscog21

Jul 14, 2013

Excellent experience thank you so much for all you help and i love this new truck . the buying was stress free and very good experience also.thank you very much john and liz

belladonna252525

Jul 11, 2013

Kevin was a great salesman, he was very knowledable and serious about his job even though he has only been here for a few months. George Segarra was a wonderful finance manager as well. The dealership was absolutely phenominal and I can't wait to come back in a few years to purchase another vehicle from Kevin!

grayboy44

Jul 5, 2013

From the minute we contacted your internet team, and being contacted by Mike, test driving the vehicle,and going through the financing with Geoff, and picking up the car, our experience was exceptional. We were kept informed as to what would happen to get the deal done to our liking. We will be bringing our son to the dealership soon, so he can go through the whole experience. A big Thank You to the whole staff that we dealt with.

SMAC1960

Jul 5, 2013

The dealership and salesman Michael Glosque were very professional,knowledgeable.infomative. Mr. Glosque went the distance to satisfy us the customer within the parameters of the dealerships approval. We will refer any and all to the Romeo dealership and to Mr. Glosque.Thanks AgainClifford(Tom)Hultz

1986frank

Jul 3, 2013

the first day with the car i had a little trouble the hose came off the turbo charger vacuum in my 2013 chevy cruze , but they took the car right in the next morning put me in a rental car and took care of it quickly. I would reccomend anthony, the cruze and also romeo chevrolet.

gilboyd

Jul 3, 2013

just a great group of people!!! i felt very comfortable with everyone's assistance and patience.when questions were asked. I would recommend this dealership to anyone who is looking to purchase an automobile.

AggieWarg

Jul 2, 2013

My husband and I had the best truck purchasing experience ever. We went to Romeo Chevrolet with the intention on buying a used Chevy Silverado . We drove off the lot in a brand new truck . The staff worked really hard to make the numbers work for us and the numbers worked out great to fit our budget. Also we were there on a Saturday and we were able to drive our new truck home the same day .I would highly recommed Romeo's to anyone looking for a vehicle. I especially want to thank Jeff Reopell. Aggie & Victor Warg

bonnie king

Jul 2, 2013

Excellent straight forward dealership. We got what we asked for and were treated fairly. Great customer service...the whole place is on the ball. We will definately go there again!

jeod

Jun 23, 2013

Steve was a great asset to work with his enthusiasm and honesty are a great asset. This dealership has always backed me as their customer.

mongo42

Jun 21, 2013

Michael was very helpful in making this deal happen. Wasn't like your normal pushy sales men where i would just get up and leave.It was a pleasure dealing with michael.I would recommend to all my friends and everyone i talk to to go see michael when they are looking for a new gmc or chevy. This is the second vehicle we've gotten from romeo and once again a pleasure to deal with the dealership.Thanks again mike if it wasn't for you i would of probably wait definatly walked out thanks for being straight foward no games no nonsense. Ron

bwalsh20

Jun 7, 2013

i have to say of all the car salesman i have dealt with Steve was by far the best. i really felt that he was on our side and was going to get me the best deal possible without being a pushy salesman. he really took his time with us and even after we purchased the vechicle he sat with us to set up onstar program, i really felt that we were important to him to make sure our experience was as good as it can be! and it was! after we purchased the car i put a comment on my facebook and twitter accounts urging anyone looking for a car should contact steve at Romeo!.. ihe was by far the best salesperson i have ever dealt with!

vstrout

Jun 7, 2013

Words cannot even describe how thankful I am for the full attention that I recieved from Chris Maher at Romeo . My first words to him were " I need a miracle". I walked in not knowing what I even wanted and left with EXACTLY what I wanted. Chris's questions helped me to narrow down my car needs, likes, dislikes and budget. He treated me like a person versus just a "sale" which, unfortunately, is rare these days. I am also very greatful to Geoff Van Dyke for working the financing magic that he did in getting me such a LOW interest rate! Thank you all so much. I never imagined that my praying for a "Romeo" would manifest as a car dealership!!!

Montauklvr

Jun 4, 2013

A wonderful dealership to work with. They found my husband and I the exact car we what we wanted. Very helpful and pleasant atmosphere. Recommend them highly! !

KathRich2013

May 29, 2013

Steve was very friendly. Answered all of our questions and went over the car before we left to make sure we had knowledge of all the features in the vehicle. He talked to us as though we are friends and that was very refreshing in todays world. We are sure to let other friends of ours know about this dealership and Steve. We would give Steve a rating of 10. Excellent sales person.

tmackiel2708

Apr 25, 2013

I found Romeo GMC on-line. They contacted me immediately. E-mails were responded to quickly. My salesman, Steve Vitiello, was very pleasant to deal with and didn't play games. I received a good price for my trade-in. I feel I also paid a fair price for the vehicle I purchaced. I felt no pressure to buy and the transaction went very smooth. I would buy from there again, and I am telling all of my friends to stop by.

aehutchinson3

Apr 17, 2013

My experience with Romeo Chevrolet has been great! I leased a new Cruze and love everything about the car. The transaction was smooth with Scott Lam even driving the car to my job, because I didn't have enough time to go to the dealership for delivery.

silverado2008

Apr 6, 2013

At the time I was just looking to see what was out there on the market for used Silverado's and not 100% sure if I was ready to buy. I was greeted by Michael Block who asked all the right questions and gave all the right answers. He didn't push anything on me that I didn't want and it was almost like talking to/buying a truck from an old buddy even though we never met. He eventually narrowed down a used Silverado with almost all the options I requested and set up a test drive on the spot. He was able to get me more for my trade in and work with me on the price of the Silverado so the payments were at a comfortable level. Geoff Van Dyke did he work quickly and I was in the truck in 2 days. My cousin bought a brand new Sierra and Terrain there and recommend me to Romeo and in turn, they gave him a check for $100 so they take care of all their customers, old and new. I experienced some electrical issues with the truck over the winter time but the service department, specifically Joe Huettinger took good care of the truck and they were able to quickly correct it under warranty and put me in a brand new GMC Terrain fully loaded loaner car for no additonal cost. Based on what Joe told me needed to be done as far as diagnosis, theses guys are pros. I worked for a near by Chrysler dealership for years and never saw the level of professionalism or service there as I did at Romeo. I'm hoping my wife wants to trade in her car soon because i'm looking foward to doing business with Romeo again. I definately recommend Romeo to anyone looking for a vehicle, especially a truck.

54pbrown

Apr 4, 2013

I visited Romeo Chevrolet for a couple of reasons one to have my 2008 Avalanche Serviced and second to speak to a former student athlete Mike Glosque who is now working for Romeo Chevrolet. When I arrived i seen Mike and expressed to him I had been looking to trade my vehicle in for a new one the same color but 2013. Mike did some research and found out 2013 Avalanche Black Diamond addition comes in limited colors, he also arranged for a test drive of the vehicle available on the lot. After the test drive and having my 2008 appraised Mike and his boss made me an offer for which we haggled about for a while and eventually with the discounts and other incentives we came to an agreement. So far I am very pleased and would like to thank Mike and Romeo Chevrolet for their efforts this far.

hgregory

Apr 1, 2013

Staff courteous and helpful.Our salesman Mike P. worked diligently with Geof (finance) to make our dreams come true.They have patience and understanding. Most of all, they got us the car that we wanted and not just a car to settle for. Would go there again in a heartbeat!!!!!! Thanks again guys!!

Tquigley133

Apr 1, 2013

Jeff was the best to work. He was straight forward with me and I told him what I had and I got a beutiful truck!

RockawayMel1977

Mar 26, 2013

Our experience at Romeo was wonderful. Jeff Reopell was extremely helpful and knowledgeable concerning not only Romeo's current vechicle inventory but financing as well. He was patient, informative and had a warm personality. We would most certainly recomend Jeff and the staff of Romeo to anyone in the market looking to buy or lease a new car.

framed

Mar 20, 2013

I can't say enough about this dealership. The service is second to none. I'd also like to take a moment to comment on one of their Sales Consultants, Jeff Reopell. Unlike what we are typically accustomed to when it comes time for a purchase, Jeff really takes the time to listen, understand a person's needs and concerns. Working with my wife and I he formulated what has been an excellent solution for us. We've replaced our 2011 Acadia with a 2013 Acadia. Jeff gave us an option that saves us several hundred a month in payments over what we were originally paying. Putting the customer first in many businesses has been a thing of the past. Not at the Romeo dealership however. I can't say enough and would definately recommend that anyone looking for a vehice stop by and see Jeff. When they say "We sell cars,,, Family Style" they really mean it. Jeff is a sterling example!

Bob

Mar 19, 2013

Stay away from this dealer! I ordered a new Buick Enclave with a 4,500 lb. factory installed towing package and received an Enclave with a maximum 2,000 lb. towing capacity. The result my being unable to tow my fishing boat, which is in excess of 2,000 lb's. I wouldn't trust this dealer under any circumstances.

monicalynn

Mar 19, 2013

Upon arriving at Romeo Chevrolet Buick GMC I was greeted by salesman Michael Glosque. He was extremely kind and helpful. He answered any and all questions I had about the different vehicles on the lot. Michael address my concerns about buying a vehicle and really helped me through the process. I did not feel pressured into purchasing a vehicle, which often happens are car dealerships. My overall experience at Romeo was great and I highly recommend salesman Michael Glosque to anyone who is interested in purchasing a new or used vehicle. He is conscientious, knowledgeable, and kind.

rking61

Mar 17, 2013

Myself. my son and my nephew have all recently purchased vehicles from Romeo and Jeff Reopell has been our salesman. We have dealt with Jeff previously and have had great success with him. Jeff has always been helpful, honest and very professional in making the best possible deal. For this reason I have also referred 2 of my friends to Jeff and they too have purchased new vehicles.So if anyone needs or is looking for a new vehicle stop by Romeo and speak with Jeff, you will be surprised by his professionalism and probably roll out of there with your new care or truck. By the way, tell Jeff I said hi and that I told you to see him.

rwbeyea

Mar 12, 2013

Stay away from this dealer! I ordered a new Buick Enclave with a 4,500 lb. factory installed towing package and received and Enclave with a maximum 2,000 lb. towing capacity. The result my being unable to tow my fishing boat, which is in excess of 2,000 lb's. I wouldn't trust this dealer under any circumstances.

scottschulte545

Mar 11, 2013

I have purchased two GMC vehicles in the past from Romeo, however I was considering a new brand of vehicle. I went to numerous dealers around the area and quickly realized that the professionalism, value, and customer service at Romeo is second-to-none. Mike Palladino is a truly amazing dealer and the only person that I would recommend to anyone visiting Romeo!! The recent trip to Romeo and the purchase of my vehicle was easy and enjoyable, I have no doubt that as long as Mike is working at Romeo I will continue to buy all of my vehicles there.

Amandaw4456

Mar 10, 2013

Thank to Chris Ransford and the friendly staff at Romeo, I am enjoying my new GMC Terrian. They answered every question I had. I was able to take my Terrian home that same day. They were all so helpful and friendly. I highly recommend this dealership.

johnt1002

Mar 9, 2013

Jeff Reopell was a great sales consultant. Made buying a truck easy. He was VERY knowledgeable and did his job exceptionally well. He made sure everything was done right and stayed late to help me out and get things done. I was inpressed by his service and would reccomend him to anyone looking to buy a car at Romeo.

elise019

Mar 7, 2013

Micheal took the time to listen to my needs and find me a vehicle that was perfect for myself and my family. He got me everything I wanted, at a price I was comfortable with. I send all of my friends to Micheal and recommend anyone looking for a car go to romeo and see him.

Kris123321

Mar 7, 2013

I was shopping for a new car, and decided to stop in to Romeo Chevy. When I walked in I was warmly greeted by my sales consultant Matt Lopez. Matt was able to help me find the right vehicle at the right price and I was very pleased with my entire experience at Romeo Chevy. I would definitely recommend my friends and family to buy a vehicle from Matt Lopez, and Romeo Chevy.

MegFahey

Mar 7, 2013

I just purchased a Buick Verano from Romeo. My salesmen Michael Glosque was very helpful, answered all of my questions, and made my car buying experience wonderful! I highly recommend everyone use Romeo Chevrolet and specifically Michael Glosque for their car buying experience.

bethnbabyt

Mar 6, 2013

The absolute best truck buying experience ever! Everyone was so friendly and made an intimidating process so comfortable and made me feel at ease. They helped get my payments right where they needed to be and were seriously all about customer satisfaction!!! I would do business again in no time and would tell everyone to go there!!! Thanks Romeo Chevrolet (especially Chris R. and Geoff)!!!!!!!!!!!!!!!!!!!!Beth :)

jnjwelter

Feb 25, 2013

Emergency car trouble on route 287. The service department diagnosed my Tahoe quickly and the repair was completed so I was back on the road. The people at Romeo were so knowledgeable, kind and understanding.

kmalmber

Feb 16, 2013

I was reluctant to travel so far to buy a car, however Jennifer in internet sales was very persistent. I'm very glad she was able to convince us to come take a look at the Certified Chevy Tahoe they had for sale. The sales consultant was a pleasure to work with. Matt wasn't pushy and invested a lot of time reviewing all the features and taking us for a test ride. I had been looked for a long time for a 2010 Tahoe LTZ with the mileage and price I needed. This find was a homerun.... low mileage and a fantastic price. Not only was the price fantastic, but George in finance was able to get me an incredibly low finance rate. I thought I had found a great rate, but he beat it by a quarter percent. After the sale, they followed up with a call to ask if everything was OK and to make sure I was happy with my purchase. Every employee that we encountered at Romeo was very friendly and helpful. It was a pleasure doing business with them. It was a bit out of my way, but I would definetely prefer to buy my next car from Romeo. I highly recommend this dealership.

jonathant

Jan 30, 2013

Mike went above and beyond to assist my wife and I with putting together the best deal on a new Buick. We are extremely happy with the vehicle. The Customer Service was excellent and we would definately recommend Romeo Chevrolet Buick to anyone who's in the market for a new or used vehicle.

SAM125

Jan 30, 2013

My husband and I recently purchased a Chevrolet Spark from your dealership. Chris Ransford and Tim Dombrowski were instrumental in our decsion to purchase from Romeo Chevrolet. I had been to other dealerships but none had shown the level of service and attention to detail that we received from them both. From the moment we walked in the door we were greeted by friendly courteous staff. Chris and Tim worked to find us just the vehicle we were looking for and I was driving my new Chevrolet Spark within about a week. Honestly, if you want an honest, pressure free buying experience you have to stop in and see them. Thanks Chris and Tim, we love our new car!

katy.sebald.7

Jan 28, 2013

I was immediately greeted by Scott Lam who was an absolute pleasure to deal with. He really knew his stuff and really made me feel comfortable with my decision making. Thanks Romeo and specifically Scott Lam for my new purchase my 2011 Buick!!

mlberardi

Jan 28, 2013

Had a very pleasant and easy purchase of our new Enclave. Sales department was friendly and courteous. Allowed us to both do a long test drive and to bring car home to be sure it fit in our garage.

smw1116

Jan 28, 2013

My husband and I had purchased our first used car with your dealer last February. From the moment we arrived, Mr. Lam was both extremely helpful and understanding of our needs while keeping our financial concerns in mind. He showed us an array of vehicles which suited our needs, the end result was a vehicle we still love a year later and service to remember.

dream12

Jan 25, 2013

After car shopping from place to place I finally ended up at romeo Chevy Buick gmc after hearing alot of positive things said about them from my friends and family. When I got there a very friendly salesperson named Scott Lam greeted me. He then showed me around the dealership and asked me a few questions regarding what my auto needs were to ensure I got the perfect vehicle . He then showed me a few vehicles that fit the description of what I needed and showed me a few different cars to choose from. He took the time to show me the features and fit it within my budget with no pressure and I took delivery of my car that same day!! My shopping days were over and I was able to start enjoying my new car!! It was the best car buying experience ever and I highly recommend Scott Lam and the Romeo dealership!!

KarlReissig

Jan 21, 2013

I just took home "my new used" 2008 GMC pickup from Romeo and am smiling ear to ear. Not only did the dealership do right by me but their salesman, Big Chris Ransford was a pleasure to work with. It is nice to have a salesman that listens to your needs and a dealership that tailors the deal to what you want. They truly care about sending their customers away happy.1/19/2013Karl

mega9586

Jan 21, 2013

My husband and I bought a used Toyota Rav 4 from Romeo in September 2011. We worked through Chris Ransford, who kept us up to date when any car that matched our needs came to the lot. This particular vehicle not only met our every request, but exceeded them. The price was higher than we were looking for, and Chris spent a great deal of time crunching numbers to make our monthly payment just what we hoped for. We could tell that he wanted us to be happy with our purchase and went to great lengths to ensure that. We highly recommend Chris' service when looking to purchase a vehicle through Romeo.

Ppalmer9301

Jan 19, 2013

Purchased new chevy from Scott Lam. He is a very good salesman. Got good deal on my new chevy! Thank you Scott and Romeo Chevy!

Andreaboughton

Jan 18, 2013

Mike Palladino was fantastic to work with. I would recommend him to any one searching for a new or used car. He was professional, friendly, and very patient with me and my family. We'll definitely be working with him when we are ready to purchase our next vehicle. Thanks Mike!

2012ramdriver

Jan 16, 2013

i seen a ram 3500 on romeos website. contacted Jennifer and made an appointment. met with one of their sale person Tim. it was a fast and easy transaction and would recommend this dealership for anyone who is looking for a vehicle. Thank you romeo for all your help

johnshepard1

Jan 16, 2013

I needed an oil change for my vehicle and a friend told me to call this dealership. On the phone they were very friendly and helpful. I got the oil change in less than 20 minutes and was very satisfied.

Innes Kasanof

Jan 15, 2013

When we got to the dealership, we thought we wanted to see a Buick Enclave. Our salesman was Mike Palladino, and he showed us one, but when we looked, we realized it was too big. Mike asked if he could show us another vehicle, and pretty soon we were driving a GMC Terrain. We fell in love with the car, but partly because Mike was so knowledgeable about it, its safety ratings and its performance. He would point out features as we were driving that we would not have noticed right away (handling, noise reduction, etc.) which simply reinforced our impression. Once back at the dealership, he helped us come to terms with the price. We traded two cars and Mike offered to come to our house (50 miles from the dealership) to pick one of them up. It was a huge help to us, since my husband no longer drives. All though the process, he has been friendly, reliable, and helpful. We totally enjoyed dealing with him and would go back for another car when and if the occasion occurs. I've already recommended him to one of my friends.

Chris

Dec 28, 2012

Willing to Work Things Out! I am writing this review to say that this Dealership is willing to work things out. I am the writer of the post titled ****POOR*****SALES***SERVICE*****POOR***TIRRIBLE after a few emails I have come to the conclusion that the people at Romeo are willing to work with the customer to get problems resolved. I was very upset when I wrote this review to the point that I couldn't even spell the word Terrible as you can see in the post. Sometimes we let our emotions get the best of us. The people at Romeo state that they really did not mean for the ordeal to have such a bad outcome. I believe them they have been working feverously to resolve the issue. People make mistakes and everyone deserves another chance I would recommend this dealer I look forward to going there enjoy the true family dealership experience that they are famous for.

jean.carrkopp

Dec 27, 2012

I recently purchased an Arcadia Denali, this was my first experience with GMCI loved it. My treatment was top notch from start to finish. Jeff Reopellwas great to work with, he knew his product and was the most honest new carsalesman I have ever dealt with. I always went away feeling like I got hosedevery time I bought a car. I didn't feel this way with Jeff. I would recommendthis dealership and Jeff with absoulutely no reservations whatsoever.

TIRED OF WAITING

Dec 21, 2012

I had an appointment with a salesmen, he called me as I was halfway through my 45 min. drive and told me that the car was not ready and we needed to re-schedule, I got a call at work saying the car was ready and that if I do not see it now it would be after the Christmas holidays, so I drove that 45 min. ride again and when I got there me and my wife stood around for 20 min. waiting on a salesmen. we went to look at the car on our own and when we looked at it the car was not as it was advertised. I was told that the car was white and that it contained all the features I needed. The car did not have the features I needed and it was bronze. After calling from my cell phone back into the dealership from the parking lot I was told that a salesmen was on his way and to wait for him. I had waited enough and lied to enough *********DO NOT BELIEVE THESE PEOPLE*************** Sae yourself time and money buy your car somewhere else.

Tired of Waiting

Dec 21, 2012

Willing to work things out. This dealership is a very clean new facility with employees that are willing to be there for the customer if you have a problem they will work it out..

Mommy22399

Dec 4, 2012

i think that Mike is the best salesman. he was knowledgeable and we did not feel pressure to buy a more expensive car- he listened to what we wanted. I would recommend him without having to think about it!

Adele Keyser

Nov 29, 2012

Tim was polite, courteous and a knowledgeable salesman. He was patient with my decision to think about what I was going to do; example-checking other dealerships for price comparison.

fpcsonic

Nov 27, 2012

Chris Ransford was an excellent salesman with me and very informative when it came to helping me decide on purchasing a new 2013 chevy turbo sonic hatchback.

ferris

Nov 26, 2012

I bought a truck from this dealer after dealing with the rude sales manager i took the truck home and one week later it had issues. I brought the truck into service and i recieved no loaner car and it needed just one part which took over a week for them to get done. My service advisor was ED who was extreamly rude to me. After i brought the truck home i found out it had the same issues it went in with. I would never go back or recommend that anyone go here very rude people and terrible customer service.

WayneParks

Nov 26, 2012

I own a large fleet over 100 vehciles, The Romeo team has been great, easy to work with and My go to auto sales people. There pricing is aways the best in the area. I have sent many people to them and they all are happy. Its great to have a good family run business in our area. We alway comparision shop and usaully end up buying from them. Wayne Parksowner of coxsackie transport inc518 731 8242

humbots

Nov 24, 2012

I have never had such a wonderful experience at a car dealer. I was looking for Truck for my husband, we had been looking for months and just couldn't find the right fit. I first spoke to Jeff on the phone and he was exceptional helpful and we made an appointment to met the next day. After ten minutes Jeff was able to find the perfect Truck for us! It was amazing, but I didn't want to get my hopes up, we still need to make sure the finalizing worked. Again Jeff impressed me, it was only a day later that he called us to say that everything was all set, the cost of the Truck was cheaper then I asked for, the monthly payments were cheaper then asked for, the down payment was exactly what was talked about. I will never use an other dealer again. PS, there lounge is amazing, even through I didn't get to spend much time in there. I would highly recommend visiting Jeff at Romeo for you next vehicle.

amcd2

Nov 22, 2012

I went to Romeo because my old car had died and I needed a vehicle as soon as possible. As I walked around the lot Mike met me and started to show me all that they had. They were the only dealership that I had been to with low mileage used cars and trucks that were in very good shape. I was able to test drive all the trucks that I wanted to until I finally settled on a 2006 GMC Canyon. Mike helped me get a GREAT trade in value for my car and a very reasonable price for my new truck. They knew that I needed the truck right away so they filed all the paperwork and I was able to drive the tuck off the lot that night. Both Mike Palladino and Chris Ransford did a lot to help me get the right truck for the right price. I would highly recommend this dealership and both of these salesmen.

karma3185

Nov 17, 2012

I have bought four cars in the past six years. 3 from colonial subaru and my most recent from romeo chevrolet. The thing i most remember about jeff our salesman is his confidence. He was sure he could sell us a car in our price range that we wanted and would be hapy with. and by the end of the morning he did just that. we drove home in a 2008 jeep patriot at the price we were looking for. Jeff did a good job of getting us what we wanted without coming off as a "pushy" salesman. Geoff from finance was also great to work with.

brent_penfold

Nov 14, 2012

Mike was a pleasure to work with. He took care of every detail so the surprise Acadia for my wife was a hit! The service at Romeo was been stellar as well. Stop by and see Mike and but your next vehicle from Mike and Romeo with total confidence

Debdo22

Nov 13, 2012

This dealership was wonderful. Bob was so helpful . they couldn't have done any better would recommend in a heartbeat. Will definitely be back. Bob was so informative. Very grateful for all the help..

Lee Rockwell

Nov 13, 2012

We have gotten 2 vehicles in recent months, one new, one used, and this salesmanis very good to work with, good follow up, very professional, friendly, knowledgeable,gives good information - not pushy. Overall, all the people we dealt with there in the various departments were very helpful. A very nice experience overall.

rb07190p

Nov 13, 2012

Mike was extremely helpful, he got me the vehicle I wanted for a great price! The purchase of my vehicle was amazingly fast compared to my prior experiences. Mike was able to get the bank approval very fast and get the vehicle delivered to me even faster! With a baby on the way and a need for a larger vehicle, Mike did a great job at being timely, while getting me the best deal possible. I would definitely recommend Romeo to a friend and especially salesman Mike Palladino!

Stephanieh74

Nov 13, 2012

I got my first used car from this dealership. I went to prestige hyundai of kingston before this and had a horrible experience. My salesman Martin Dunkley was very friendly, polite and had my best interest at heart. I had an issue with the cd player after I bought it and they were more than willing to fix it at no cost to myself. Great experience, Wonderful salespeople.

curvelady2003

Sep 27, 2012

Professionalism which includes, knowledge, attitude, attire and patience is extremely important to us. We found Mike Palladino highly knowledgable and very pleasant and which is quite rare today, he answers any and all questions and he returns all telephone calls. He, and Jeff finance, fulfilled our expectations to the fullest degree.Thank youJohn Sharkey

Sedlak1

Aug 27, 2012

My experience with this dealership started late Thursday evening, but we got the ball rolling, settled on a price and proceeded with the purchase. We asked for a car fax report and one was given to us without any delay, however, there was an accident reported on the 2006, $21,000, chevy avalanche we were trying to buy. All the report said was that a collision was reported, with a state agency, in a different county and a case # was assigned to it. I asked for them to look further into this, and we set an appointment up to pick the car up on saturday morning, pending the results of the accident report. Then, Saturday came and Phil (the used car manager) stepped into the picture, when asked about the accident on the car fax, Phil's response was,"I have been doing this for 20 years and have never had to call a municipality about an accident on a car fax report", then I asked for a copy of the repair order (so I could see what the dealership had fixed) Phil came back with a hand written list of things that were "fixed", he said he couldn't print the order out for some reason, but the work was done to the car. I then decided not to pick the car up that day, I told them i would be back on Monday to take the car to my mechanic to have it looked at for body repair. Monday morning i show up to take the car and it is in the shop...having the work that was supposedly done on it before saturday done on it. When I questioned why the car was in there, Phil told me they were balancing the tires...so I questioned if he is balancing the tires why are all the tires laying on the ground, the hood is up, and the tech is working on the back door that was supposed to be fixed on saturday when I came to pick up the car. I said it looks alot to me like he is doing all the work that you told me was done already. It then was clear me that this was not the dealership for me, I did not pick up the truck, and will not return to that dealership for anything...ever. I will, however, explain to anyone that asks my about my experience there why they should not deal with romeo chevy. All in all a huge disappointment and a very unprofessional dealership that is clearly your stereotypical used car dealer.

Disappointed

Aug 13, 2012

Had a HORRIBLE experience with this dealership. After setting up a time to test drive a car and traveling an hour from Albany, I was stiffed by the original salesman I had the appointment with. Then to top it all off they failed to mention they ALREADY SOLD THE VEHICLE! Needless to say I WON'T BE DOING BUSINESS WITH THEM.... EVER! Thanks for wasting my time!!!!

Trudy6528

Aug 1, 2012

I received a letter for a recall on my 2012 Chevy Cruze. Dropped my car off the night before and it was done early the next morning.

amyers1968

Jul 30, 2012

Great customer service and kept me informed of repairs etc as needed. My car was serviced quickly and running much better after. I would recommend this dealer to anyone.

AugustMom

Jul 28, 2012

As always, I was very satisfied with the service I received on my recent appointment. Thanks to the well-trained employees, things were found that needed immediate attention. I always have peace of mind after having my car serviced at Romeo. Everyone is so courteous and the work is done in a very reasonable time frame. I highly recommend Romeo to anyone looking for a dealer or service for their vehicles. I do not trust any other dealership when dealing with service or purchasing new vehicles. Keep up the great work!!

cuddleskicks

Jul 19, 2012

I love my car and chris was great. However when I went to pick up my car I discovered that the drivers side visor mirror was badly cracked. When I called for service I was told it was not covered under any of the warrebties I purchased for my car. I was very disappointed by this as well as the fact that a tire light came on three days after I bought it. I expected to get a car that would not need any immediate work and instead I had two separate issues in only a few days. I brought my frustration to the attention of several employees who said they were sorry but did not offer me any solutions to my problems. I was disappointed by the service I received once the sale was complete.

stina23

Jul 4, 2012

Everyone was descriptive and helpful for me to understand the service to be provided. Also got a chance to look at some new cars for fun.

riverdance

May 20, 2012

Our experience the day we picked up the car was bad. We were kept waiting til after 7 p.m., never got to meet with the Credit Mgr. Mr.Vandyke, the salesman Mr. Reopell didn't have time for us either and turned us over to a man who knew nothing about the deal to sign the paperwork. One document said the car had been a rental car which we had not been told in advance and another said we were being charged about $600. for a protective spray another surprise. Even though we were trading in a vehicle financed through a lender we expected to use again they sent the application to 6 lenders which caused unnecessary inquiries on my credit report which dropped my credit score by 9 points overnight. Even though they could have corrected this they refused and a letter to the owner Joe Romeo went unanswered. On top of all this the car needed a new transmission within two months and has to have two tires replaced. They don't care and the attitude runs right from the top down to every employee we came in contact with.

JRA5312

May 3, 2012

I purchased 2 used vehicles from this dealership and can honestly say that the bottom line for them is the sale. Make sure your getting your vehicle for a great price and it should be worth it all!

mary65

Apr 26, 2012

They used high pressure tactics and are not accurate on their figures. I wonder if it is because I was a women. Is there any check with GM to make sure new sales and trade in values are consisten with men and women.

dciba

Mar 27, 2012

We live in Ringwood ,New Jersey and needed a new car quickly. After researching we decided on an AWD Buick Lacrosse. A friend who also lives in North Jersey recommended Romeo Buick located 80 miles from our home. He leased a Regal from Romeo in June 2011 and was extremely happy with not only his treatment from the sales staff (Mike Block) but also from Lucia Romeo- the general manager. Nevertheless, we politely told him that in no way would we travel 80 miles for a car. We negotiated with a local Buick dealer and emphasized the urgency for a car. That deal fell apart after not hearing from them in two days and leaving messages with the sales consultant. On Friday (3/23) our persistent friend contacted Romeo and spoke to Lisa Elder informing her that we would like a car- but needed to be convinced to travel 80 miles. Would she make it worth the trip for us? Lisa responded (without missing a beat or pause) that We deliver ! She stated that they have delivered cars to PA and Delaware. What can only be defined as incredible customer service, Lisa Edler and Mike Block were able to put together a terrific package that was more favorable than the NJ Buick dealer. We had the car on Monday (3/26) and did not need to make the 80 mile trip ! Mike drove the car to Oakland DMW where we met him. Many people have shared their positive experiences on this site regarding Romeo Buick. These people work hard for your business. Romeos motto is We sell cars Family Style. We can attest that Romeos staff truly values their customers and is sensitive to their needs. Also, they have an excellent easy web site to navigate with only one small recommendation that is missing. They should add- We deliver- Literally We Deliver !! Thank-you Lisa Edler, Mike Block, and Lucia. Anne&Dave

MGM117

Mar 16, 2012

I would not recommend this dealership. I had purchased a used car there and when I had it inspected by my mechanic He discovered a leaking axle. This right after it went thru the dealership's service Dept. When the vehicle was returned for repairs they said the seal was not leaking is was just wet. Laughable huh? Anyway so it's either a small claims action or I just eat the bill for repairs. that's my problem not yours. But I do know many people and I will pass the word on my experiences at this place. That is the best way to deal with poor service.

pggm3

Mar 8, 2012

Purchased a used car from Romeo Chevrolet. Used car manager told us and I quote "this car needed nothing, all we did to it was an oil change" On the way home from picking up the car from the dealer found the drivers side mirror did not work properly. I stopped and filled it with gas and put the car in the garage. Went out to the garage later that night and the garage was full of gas fumes. I pulled the car out of the garage and the next morning there was a large puddle of gas underneath the car. Called the dealer, they came and picked up the car. After two weeks in the shop, they finally finished the car. On the way home, the oil light came on, which kind of made me wonder if they really did an oil change. Purchased oil and filter drained the oiland it did not look like oil that only was in an engine for less than 200 miles. The oil filter (cartridge type) also did not look to new. Drove the car for a week, filled it with gas and now the fuel gauge goes to goes to 3/4 of a tank and takes about 20 minutes to go the full. I bought the car back to the dealer and they told me this was "normal". I've yet to drive a car with a fuel gauge that operates like that. Car also has a leaking valve cover gasket but I was told that's not covered under warranty. So be careful before you buy a used car from this dealer. Your best bet is the have your own mechanic check it out before you give them a check.

caseyleffler

Jan 30, 2012

The Romeo dealership in Kingston is not only the most attractive dealership in Ulster county and the surrounding area, it is filled with a competent sales force who all were eager and excited to find me the perfect car to fit my needs and my budget. Each individual I worked with proved to me that customer service is their number one priority. In addition, each person was knowlegable in the information they gave and each one of them put forth tremendous effort to ensure I was able to drive off in my new (used) car. Their level of professionalism and customer service far surpasses any other dealership I have visited in the past. Would I recommend this dealership to others? Not only would I recommend it, I will make it a personal mission to spread the word about how incredible Romeo in Kingston is! It is easy to see why they are a driving force in the dealership world! Quite honestly, the other dealerships should just close their doors... Now that I've had this experience at Romeo, I will never shop for another car anywhere else.

John Borchers

Jan 25, 2012

Chris worked with me from the beginning on an internet sale. He kept me informed every step of the way during the process. I would, and will, recommend him and this dealership to everyone that I know that is interested in buying a new car.

hoops-02

Jan 10, 2012

I had a friendly non-pressure sale. Chris was great from the being to the end with information, knowledge and response time. He even came in on his day off to accommodate me. This type of service I appreciate and will like to continue doing business in the future with this type of dealership as long as the price is within reason. I would also like to thank Dan Hall also!!!

Truck Performance Enthusiast

Nov 26, 2011

Great price with first phone call. The vehicle was everything they said and then some, when we arrived to look at the vehicle in person and test drive. Plus all the paper work was ready to go.

tlebrun21

Oct 28, 2011

This dealership was a pleasure doing business with. They made my experience fast and painless with excellent, friendly service. I received an awesome vehicle and everything they said was accurate. I would highly recommend them to anyone!!!

Richard Booth

Oct 27, 2011

Our experience at Romeo's was great!! The price was the best out of three dealerships. We were put into the car with no hassle. We spent less time buying this vehicle than we have every spent. It was a pleasure to have a professional approach to purchasing a vehicle rather than the usual long drawn out type of purchasing that goes on in other dealerships with little satisfaction. We are comfortable recommending this dealership and the the people we worked with to other prospective buyers. R. and E. Booth.

ctvhhc

Oct 13, 2011

Chris Ransford,Worked with me from a internet request I had sent ,he work hard on the deal ,answered all my questions ,and any answers he did not have ,he checked into and got back to me.Luchia Romeo work with me on the final pricing.Both did a excellent job and the customer service was excellent and Our company purchased two vehicles from them.

LoveMyVehicle

Aug 15, 2011

As I am unable to edit my earlier review, all who are reading this are advised to completely disregard my review below. I say this because once members of the Romeo dealership learned there may have been a problem, they went above and beyond to rectify any issue. Never before have I ever experienced such caring individuals who are in the business of selling cars. They took an immediate interest and offered to rectify the situation to my complete satisfaction. I simply must say I am overwhelmed with their attention to this matter and highly recommend this dealership to the utmost degree. I have learned here that there are people who do want to make the customer completely satisfied and I can say with absolute certainty that has been my experience. My heartfelt thanks and gratitude goes out to Lisa, Lucia and Emmett for making my vehicle purchase a most pleasant experience. You have restored my faith that there truly are good people out there who want to make a difference for the customer. Buy your next vehicle at Romeo Chevrolet Buick GMC ... you won't be disappointed!

greentea11

Aug 5, 2011

Very friendly dealer - demo of car - paper work - and cleaning the car for pick up - all top shelf - One value this dealer gives is their charge for "prep - dock - paper etc. it is only $ 75.00 and an inspection fee of $ 21.00 -- I called many dealers in NY & NJ -- their "prep - dock - paper fee ran $ 350 - 375.00 total rip off -- In 2007 I paid a $ 300.00 fee and a friend in 2009 paid a $ 350.00 fee ( in NY )-- So you can you can save $ 275.00 by working with Romero -- also they are open on the price of their cars and offered to email directions to there location -- I am very happy with the car/price & paperwork all no pressure -- give Scott a try -- Nick

Tone40

Aug 2, 2011

Romeo dealership has always. Treated my wife and I very good. Always kept us informed on everything from the start of a sale to the end we have leased and bought in the passed totaling six just bought new one today 8/2/2011 Scott lamb Is a great salesman he has a very nice personality and very good with customers my family has sent people to dealership to buy and feels the same way bottom line Is way to go to keep up the great. Job thank you Alan & Toni Brown

etompk2

Jul 28, 2011

Stay away from this dealer wont stand behind sale. Purchessed a 2004 chevy smelled bad and thay ripped roof liner and refuesed to fix it.Wind sheild wipers falling offi replaced myself how it got inspected i dont know Brake lite were out.So i say do not go to Romeo chevy and do not trust anything thay say.

bullhead

Jul 14, 2011

I purchased a 2010 Chevrolet Camaro at Romeo Cars. Since I live in Europe and had it imported to my country, it was for sure not a common job for them to get all the customs declarations and paperwork done. Nevertheless, I was always up to date according to the status of my car and Lisa was very helpful and friendly. After I received the car, Mr. Romeo (owner) wrote me an email to ask if I was happy with my purchase. Overall I can really recommend this dealer, they sure give you a feeling of being a welcome customer. Thanks!

Jercann

Jun 26, 2011

Who are these people? Their motto is .. "We sell cars.....Family style!!! Their mantra is "We want you to be Happy." Their motto and mantra are true to their word. Walk into Romero dealership and you'll see one car on the show room floor. The store is an open space with all the employees and owner's daughter (Lucia) visible to each other. They are waiting for their new facility to be built- but I liked the equalitarian feel of the space. It had a folksy feel. The staff was friendly and greeted everyone that walked in. I traded in my car- leased a Buick Regal and traveled 60 miles from Bergen County, NJ. There were some minor bumps in the negotiations but everything worked out well.Micahel Block the sales associate was extremely helpful. He returned calls and texts and with the help of Luicia finalized a deal convincing enough for me to travel the 60 miles from Jersey. I used Truecar.com and Edmund's car forums as research tools for negotiations. Truecar.com connected me with four Buick Dealerships. Three in Jersey and Romeo in Kingston, NY. Initially I had a deal with McGuire Buick (NJ) and when it came time to sign the contract they had changed the mileage from 12k to 10k a year. Needless to say- I walked out. In the meanwhile I was also receiving calls from Romeo. When the deal fell through with McGuire they offered to meet the original terms and price. Now here's the kicker! After working the numbers with my trade in- they actually corrected a sales tax error on my trade in and came in with a cheaper monthly payment ($12). It was worth the trip.I love the car. Pete Dockery was wonderful in explaining all the features and setting-up On Star. Very knowledgeable about the features. He took his time and you did not feel he rushed through the process.In my experience- in the last two years I purchased and/or leased eleven cars for family and friends (who hate or fear dealerships) Romeo has to be one of the hardest working dealerships to earn your business and trust. Do the research-never accept any dealers first offer but keep these people in mind. Keep in mind that you will need to make a trip to the NJ DMV to pick-up plates- or you can wait for DMW to mail them to Romeo and have them mail them to you.

belle708

Mar 1, 2011

After doing much research while looking for a used minivan, I found a Toyota Sienna at Romeo that I was interested in. It was a nice vehicle at a fair price. I was very interested and ready to buy. I probably would have purchased the vehicle had a few red flags not gone off during the sales pitch. First of all, the offer on my trade in was insulting. Granted, it was a VERY used 11 year old minivan with high miles. I didn't expect to get much for it. I was offered $100. Blue book for a trade in, with that amount of miles in fair condition $2450. I didn't expect that much, but I certainly expected more than $100. I was told the offer was so low for two reasons, one - it would cost them $300 just to get rid of it. Really? A used car, in decent running condition, and you would have to pay to have it removed? My father removed MANY junk cars for many years. Not only did he pay people for the cars, he also made a profit when he took them to the junk yard. The second reason, because the Sienna was several thousand dollars below book value, they really couldn't take more off the price by giving me more on my trade in. What? The price of the new vehicle and the value of the trade in are mutually exclusive. What if I had brought in a trade worth $15,000? Could I expect to be offered $500 just because they had a fair price on a new vehicle. The next red flag was the price. As I said, I had done much research. The internet price was $23,299. When we sat down, I was told they "just" reduced the price the day before from $24,700. Bull. I had been looking at the van online for days at the "just reduced" price of $23,299. Needless to say, they couldn't go up on my trade in or down on the price. Still, the asking price was fair. As I said, it was a nice vehicle. I had test drive at another dealership scheduled for that day. I decided to go to the other dealership before making my decision. The second dealership offered me $1000 for my trade, and came down on their more than fair asking price. I called Romeo back, as agreed, to discuss my options. I was still leaning toward purchasing the Sienna from Romeo before I made the call. I was told they could match the trade in offer, possibly even double it. Really? You could have saved me a long drive and made a sale an hour ago. However, the warranty at the second dealership was much better and I didn't like the vibe I got at Romeo. The more I thought about it, the more I felt like I must have had MORON stamped across my head when I walked in there.

yukiv68

Feb 25, 2011

I met Mr. Block as I was doing the internet research to purchase my new GMC Terrain. I had many dealerships call me, I visited quite a few. At the time he contacted me I was seriously considering to do business with another dealership. He immediately offered me a very competitive price and not only that he was very friendly. I loved the fact that he was honest, kept the business deal. The team in the dealership was also excellent. Everyone was super nice and up front about things. The trade in value of my car was very fair. I would highly recommend this dealership for their commitment to providing excellent service to the customer! I am very happy with the experience!

BUYERNOTHAPPY

Sep 17, 2010

ASKING PRICE WAS $1000.00 OVER ASKING PRICE TO THE GENERAL PUBLIC. THE CAR WAS LISTED ON LINE FOR $1000.00 LESS THAN THE PRICE THAT WAS GIVEN TO ME. ALSO THE CAR WAS LISTED WITH 700 MILES LESS ON LINE. THE CAR HAD 700 MILES MORE ON IT WHEN IT WAS SOLD TO ME. FROM MY POINT OF VIEW ON THIS DEALERSHIP, BUYERS BEWARE OF THIS PLACE.