Roy O'Brien Ford reviews

robert

Aug 2, 2016

Excellent Joe Palazzolo was just great. He took care of the paper work and got me the car SAP.

Yolanda Szurek

Jul 24, 2016

We have been clients of Loren Holmes for many years, and with good reason He is knowledgeable, professional, well-mannered, and friendly. Loren is the reason we travel across town instead of simply picking a dealership near our homes.

Elizabeth Corona

Jul 1, 2016

Have been buying Fords from Roy O"Brien for years. We Love their service and attention to detail! We love dealing with Ted Roney. He is not just a dealer, but our friend.

SHIRL

Jun 22, 2016

NEEDED MORE HELP IN EXPLAINING VEHICLE'S INTERIOR DETAILS.

Rick

May 28, 2016

I have been buying new cars from Ted Roney for years. He provides first rate service and makes the entire buying process very easy. Thanks Ted.

SamiN

May 17, 2016

Nicole Ekmeian was awesome! She is a very positive up beat girl that made me comfortable during the whole process! Always answered my questions very quickly and accurately!

Jen W.

May 14, 2016

My experience at Roy O'Brien Ford was extremely pleasant! Our salesperson, Rich Christina, was super. He gave much attention to detail during our lease purchase and we are extremely happy with the vehicle! Would recommend them anywhere, anytime for a new/used car purchase or lease. Made the process much smoother than I expected. We will definitely be back! Thanks again!

lisa a griffin

May 14, 2016

We stopped in to just look at cars. Loren our salesman was so awesome! We did not feel pressured at all. Loren took great care of us and we had the ford escape the next day. Loren went over everything in the car. He even synced up our phones for us. The customer service from t h e time we walked in was just amazing. We will always come back for Loren when we need a new car. I never knew purchasing a car could be so easy.

jcole

Apr 30, 2016

always excellent-Jerry F is great. The process is great for busy schedules. Everyone is nice and they consider your individual needs for a car.

Sandy

Apr 3, 2016

Our experience at Roy O'Brien Ford was a very refreshing experience. Our salesperson, Alex Apess was very helpful and easy to understand what was included in our deal. He was very helpful with finding the exact vehicle that we had in mind for our needs. He was very friendly and easy to talk to. He always made himself available to us whenever we called with questions. When we came in to pick up our new vehicle, Alex went through every aspect of the vehicle including setting up the Sync system for us. Thank you Alex and Roy O'Brien Ford.

Jeanne

Mar 21, 2016

Go see Loren Holmes at Roy Obrien Ford to lease or buy. He makes the whole process so easy!! Ask for Loren!!

John Noel

Mar 21, 2016

I love my new 2016 F150, what a machine-computer on wheels. Joe P. was wonderful and attentive, Hard to belive he is a "salesman. Once WE figured out what I wanted as I have not bought a new truck in 15 years ( my 2001 F250 with 325000 miles) is still running great Joe found what I wanted (needed) in 3 minutes. This is like the 5th truck I have got from them and several cars to friends. I would recomend Joe P. at Roy O'brian to not anyone but EVERYONE !!!!!!!

Hazel7

Mar 21, 2016

I have nothing but exceptional service with the dealership from buying a vehicle to having one repaired after an accident. They really take good care of their customers from start to finish. I had the pleasure of working with Joe Palazzolo and I would do it a hundred times over! I can't say enough good things about Roy O'Brien!!!

Art Argano

Mar 19, 2016

I worked with Ted Roney to find the particular car I was looking for , interior and exterior color. He was very patient and helpful. I took a lot of his time and he just continued to do what he could do to find my car. I'm retired from Ford and all my family buy Ford products. I have bought many Ford cars over the years and he is one of the best salesman I've dealt with. With him as a salesman,Ford will continue to sell more cars. You should appreciate him at your dealership.

Jan

Jan 19, 2016

I have to say buying my Ford Fusion SE was amazing! They were so nice at Roy O'Brien Ford. There was no pressure. All the rebates and discounts were explored and they helped me find the best deal! I had the BEST salesman ( Zach Nahas) I have ever had when buying a car!! Zach was very knowledgeable with the products and rebates and discounts etc.He explained everything thoroughly and made it all easy to understand. I wouldDEFINITELY recommend this Ford dealership to everyone. Thanks Roy O'Brienfor making my buying experience EASY! Jan

Dance Cindy

Jan 14, 2016

Receptionist friendly. Showroom pristine. Loren Holmes, sales, is knowledgeable, friendly, great. My first Ford purchase, 7th car purchased new. LOVE my 2016 red Ford C-Max Hybrid.

notmine4268

Dec 19, 2015

I get my vehicles serviced where a buy from, it's my home town and convenient. But whenever I've had trouble the service department is less than polite. I have on three separate occasions picked my car up with grease on the door handle and steering wheel. Their work has not been what you'd expect from Ford experts, In fact it hasn't been acceptable!

Rick W.

Dec 18, 2015

After years of association with another dealer I decided to try one a little closer to home. Upon our visit we met the best salesperson ever, Jim Barker. He was exceptional from beginning to end, from finding the vehicle we desired, to the test drive, and all the way through the completion of the sale. He wasn't a "Pushy" person and he really gave us space to make a decision on our own time. Cindy, in the finance dept., was a real pleasure as well. The entire experience was like dealing with a set of people that you've known for a while. They really made us feel comfortable from the time we walked through the door. Excellent job!

william Brooks

Dec 13, 2015

The sales staff Amy and Zach where very great to work with I would recommend them to family and friends.

John S.

Dec 8, 2015

John S. by John S. from Grosse Pointe, MI | December 2, 2015 Previous to this review I did no mechanically rate the dealership and do so now. However, the positive public perception of this dealership is understandable and reflected by its staff. The salesman Alex Apess was not only knowledgeable but helpful which made decisions easy and absent of trepidation. Selections and the available options were explained, made simple and understandable. Financing was processed with a breeze. Management reviewed the transaction to ensure that all matters of concern were covered and that I was satisfied. Great job.S

Jon R.

Dec 8, 2015

The service was great and the staff is always so friendly. Thank you Roy O'Brien Ford for your great customer service! I will definitely be back and recommend this dealership to everyone.

Meagan Simek

Dec 5, 2015

Roy O'Briens has the best service ever! I will NEVER go to anther dealership. The sales people the receptionist and the people in the service department are outstanting!! Love Love Roy Obriens 9 mile and Mack!!! So want the tablet too :)

Dora

Dec 3, 2015

I have leased several cars from Roy O'Brien Ford. The sales staff is always friendly, well-informed, helpful, patient (while I make my decision). Very thorough i explaining options. I always get my car within a couple of days.

John S.

Dec 2, 2015

The salesman Alex Apess was not only knowledgeable but helpful which made decisions easy and absent of trepidation. Selections and the available options were explained, made simple and understandable. Financing was processed with a breeze. Management reviewed the transaction to ensure that all matters of concern were covered and that I was satisfied. Great job.

Rob Bava

Dec 1, 2015

My salesman was Jerry Fortner. He was very knowledgeable and trustworthy. It was a great car buying experience. I drove more than an hour to deal with Jerry and Roy OBrien based on their reputation and it was worth the drive.

RichardB

Nov 25, 2015

My Agent, Alex, was very helpful and gave valuable suggestions for me. He communicated clearly and often to insure that I understood everything. I was a special case and he took that into account since I was outside the state when I began the buying process. He found the car I needed and wanted and created a no hassle environment that made the process smooth and enjoyable. When I had an issue he helped me work it out or waited patiently while it got worked out. In no way did I feel pressured or undervalued as a consumer. I would highly recommend, and have, to anyone I know.

larry in the d

Oct 20, 2015

pleasant and clean dealership, informed salespeople .

Tom Scallen

Oct 20, 2015

The C-Max Hybrid I leased is the fifth new car I have bought or leased from Roy O'Brien Ford over the years - all from Ted Roney, who is clearly very knowledgeable about Ford products. Buying or leasing from Ted - and Mark O'Brien, who always stops by to make me feel welcome when I come to the showroom - is a pleasant experience. I am confidant that the C-Max is the right vehicle for me - and at a fair price.

wildcat77

Oct 14, 2015

I just purchased a 2016 Ford Escape from Roy O'Brien Ford and I couldn't be more pleased with the experience. Sales associate Rich Christina was wonderful to work with. Rich pointed out the advantages of buying a 2016 over a 2015 and helped me to custom order the car that I wanted. He also pointed out opportunities where I could take advantage of different rebates, thus saving me money. Roy O'Brien Ford was very fair with the value of my trade-in and the whole process was very low-pressure. If you are looking to buy a new or used vehicle, I would recommend Roy O'Brien Ford.

Glenn DeLodder

Oct 3, 2015

They did a great job of finding the car I wanted. While it was not in their 2015 new car inventory, by searching the network, they came up with the perfect car for me. I am one happy "camper". Their salesman Joe Palazzolo did a great job.

Susan F.

Sep 29, 2015

My salesperson, Maureen Bratto looked for the vehicle in the color/options I wanted, and was very efficient and communicative along the way. All the other dealer personnel in the process were helpful and efficient.

rngrad

Sep 24, 2015

We are leasing a 2016 Ford Escape. The facility is clean, the sales staff excellent.

James Byrn

Sep 23, 2015

I couldn't ask for my purchase to go any easier. I researched online for my F-150 and found several that I was interested in at other dealerships. I chose Roy O'Brien based on my past purchases from them. After my initial meeting with Rich Christina to tell him what I wanted he went to work to find the truck per my specifications instead of trying to lead me to something on the lot. One week to the day I drove away after closing the deal and I couldn't be happier.

Dan B

Sep 16, 2015

So far I have leased three new cars from Roy O'Brien Ford. They are fantastic!! Everyone I have interacted with there have been polite and informative. Tion Jackson is and will always be my sales person of choice -- I would highly, highly recommend him. He asks questions to better understand my needs to make recommendations without coming off as pushy. I never once felt uncomfortable or pressured to purchase something I didn't want or need. Also, their service department is top notch! Never had a bad experience getting an oil change, tire rotation, or any other regular scheduled maintenance. Plus, they'll give you a loaner if you schedule an appointment. All around, I am a huge fan of Roy O'Brien Ford.

Nancy Wilmes

Sep 14, 2015

Ted Roney is an excellent sales representative. He is professional and very helpful in selecting the vehicle that is the right fit for a particular customer. He is always friendly and polite and customer-orientated.

C Gorton

Sep 11, 2015

Roy OBrien Ford. Ted Roney did an excellent job finding me a new car per my specifications. No games, which is much to my liking. Makes me dread buying a car less.

Buckeyefan #1

Sep 10, 2015

We drove 90 minutes to the dealership because we saw online that they had the model car we wanted.They made us feel the drive was worthwhile. Suzanne Clem did all the legwork to make the out-of-state transfer easy for us. And she took the time to familiarize us with all the car's features.Cindy, the finance person, was also delightful. Even Roy, the owner, made a point of stopping by to thank us for making the trip.We were impressed enough to consider our next purchase through Roy O'Brien -- 90-minute drive or not.

Gary J. Kujawa

Sep 10, 2015

Please see Sales Consultant Rich Christina. He Treats you like family and puts your needs first. He looks for the best deals and discounts and does what is best for you even if it means less for him. He has a vast experience in auto sales and service.

Gary

Sep 5, 2015

I would recommend Roy o Brien ford to anyone who wants to buy a great ford vehicle. Joe palazzolo was great with helping me find the car that I wanted. I bought a fusion and I love it. What a great buying experience.

carol langs

Sep 2, 2015

Zak was a great salesman! He was very helpful and accommodating. We will recommend him to friends who are interested in a Ford.

Peggy

Aug 19, 2015

We just purchased a new Escape from Roy O'Brien Ford and we are very pleased with our decision. Ted Roney is an excellent salesmen; he is fair and friendly. This is the sixth vehicle we have purchased and/or leased from Ted. From the moment you walk into Roy O'Brien Ford and are greeted by the friendly receptionist until the end of the process signing paperwork with the finance person it is a positive experience. If you are looking to buy or lease a vehicle stop by Roy O'Brien Ford and don't forget to ask for Ted Roney!

dale meldrum

Aug 10, 2015

excellent people to make my experience very pleasing

Mike O'Shea

Aug 4, 2015

I keep cars a long time.I received very good service in the sales process from Suzanne Clem.She was very attentive to our needs and made the process very comfortable.No high pressure - just what were my needs in a new car.

Ford Fan

Jul 29, 2015

I just bought my second new car from Ted Roney at Roy O'Brien Ford. I consider RoyO'Brien to be an outstanding dealership. The new car delivery process is meticulous, so that by the time I drive away, I have been shown every detail of the vehicle's features and systems. My experience with the maintenance department has made me a loyal customer.

Don F

Jul 27, 2015

Rich Cristina got together our lease deal in a very short time and we got the exact vehicle that we wanted

Julie

Jul 14, 2015

Made the whole process easy.Fast service. Found the best deal.

Mary Kelly

Jul 8, 2015

Rich Christina went over and beyond to make our buying experience seamless. For example, our order took longer and he accommodated us with a vehicle that was suited for our camping trip. He also tries to get you the best deal and is brutally honest. Sometimes I dont like the answer but I know I it is the truth. He is very dependable and professional. We have been dealing with Rich for over 20 years.

Sean

Jun 25, 2015

Easy, great service and salesman. The car is the best I've ever driven.

thomas caulfield

Jun 16, 2015

I had been dealing with Loren Holmes over several months while I procrastinated over which vehicle I was interested in. Loren was very patient and eventually I decided on a Flex. The overall experience was great even though I'm sure I tested Loren's patience.

Charity Dorgan

May 29, 2015

The service department at Roy O'Brien was heroic in attempting to repair my vehicle as a reasonable cost. When that was impossible, Alex Apess found me a new Focus that is both well-appointed and affordable. Ford's rebates and X Plan are very generous. I recommended Roy O'Brien Ford to my niece. Now she is the proud owner of her first car! Thank you for a great job!!

JA

May 20, 2015

Jerry Fortner always goes above and beyond to get me into the vehicle that I need and want, and this time was no exception! Jerry Fortner and Roy O'Brien Ford is THE place to go for a new or used Ford Car or Truck! Jerry will make the deal happen!

EHack

May 19, 2015

I was delighted by the helpfulness of my sales lady. She made it possible for me to lease my first car independently, and in a timely enough manner so that I could use it for my first job in two weeks.

Harry Colston

Apr 30, 2015

We came to Roy OBrien a year ago, were interested in a Ford Escape. We looked at one, got brochure and price. We did not make decision at that time. We came back a year later, the sales person remembered us, spent time with us showing us the Edge, got quotes and did a test drive. We again looked at the Escape and decided to purchase it. The sales person was very efficient with the purchase price, test drive and going over the features. The sales person was Suzanne Clem. She was very helpful in all aspects of our purchase.

Tim

Apr 30, 2015

My fiancee and I went in looking for new car specifically the escape. Jerry was the dealer we went to see and he was nothing but extremely helpful. We told what we were looking to pay and he got us into the car we wanted. His overall expertise and professionalism is what really sold us. He even gave us rebates we didnt know existed or were offered. So thank Jerry for everything you did we are enjoying our new escape!!

Charles Hunsanger

Apr 22, 2015

Great place to do business with! Alex Apess,sales person, None Better 1

Barbara Roth

Apr 18, 2015

Rich Christina and the rest of the professionals there were extremely helpful and courteous. They worked very hard to get me into a car that I didn't think I would be able to get. I would certainly recommend them to anyone. Thanks so much.

Jim Snyder

Apr 14, 2015

Fantastic experience with sales agent Ted Roney and the 2 vehicles we leased are beyond expectations. Thanks, Ted.

Bridge

Apr 12, 2015

We went in looking for a new vehicle. The salesperson let us test drive a couple different vehicles. When we decided on the vehicle we wanted - he searched the inventory and found us one within a day. We were signed, sealed and delivered within 2 days of test driving.

Robert Gramer

Apr 1, 2015

Accommodated me very well in the lease of my new car.

Ken Lawrence

Mar 30, 2015

They go out of their way to ensure you get the best experience,

Patryce Hackshw

Mar 29, 2015

My salesman Mike Delisspe was really helpful and nice. He answered all my questions and got me everything that I asked for. I will be returning when my lease is up.

Bryan Kadrich

Mar 27, 2015

My family has 4 cars at all times. We have leased all but two of the last 25 cars from Roy O'Brien. The whole staff is always friendly and courteous, and our experiences there are always top notch. Loren Holmes makes it so easy that it is actually fun to lease cars there.

Hank

Mar 27, 2015

Great sales staff. Great inventory. Great experience.

Keith Rawson

Mar 26, 2015

Our sales Rep Rich was very friendly and extremely helpful. This is our second time leasing a vehicle from him and we plan to do so again in two years. With luck shortly after that I may even be purchasing a vehicle from him as well.

Greg Marino

Mar 25, 2015

I am a Ford employee and have "a" plan pricing. this is supposed to take the "haggling out of buying a vehicle. We Met Maureen Bratto in December 2014 and Leased a 2014 Ford Edge. She went above and beyond to accomodate my wifes needs and actually treated her like she was capable of buying a car without her "Husband" around to make the decisions. Well, 3.5 months later, this "Husband" contacted Maureen Bratto again and I know own a 20141 Ford F-150 STX FX4. Maureen went above and beyouond anything I could expect from a sales persom. Fantastic job Maureen. To all the negative revieweres out there...Educate yourself before going to any dealer. You will be surprised. I have purchesed or supplied 9 "a" plan vehicles totaling over $200,000.00 from a competitor to O'brien. I will never go back to that competitor. Sean, you know who I am. Thanks Maureen Bratto and the entire staff a O'Brien. My F-150 Kicks some serious Butt. Thank you.

Bryan

Mar 24, 2015

Excellent experience buying my new Ford Edge at Roy OBrien. Mary Hellenberg was great and listened to what type of vehicle I was looking to buy and the equipment/options desired.

Adam k

Mar 20, 2015

Roy O'Brien is a class act, the entire team worked hard and efficiently throughout the entire process. I was able to drive away with my new Transit in a couple of hours with their staff working late after hours just for me.

Mark S

Mar 19, 2015

I bought a new 2015 Focus from Roy O'Brien due to excellent service I have received on my Mercury Mountaineer. The salesman, Alex Apres, was great to work with and keep us always informed about the progress of our new car manufacturing dates.

Ted Chochla

Mar 18, 2015

I have been buying vehicles from Roy O'Brien for the last twenty years.They are customer oriented and the service keeps even better.Thank you Team O'Brien!

HappyCustomer

Mar 3, 2015

This was my second vehicle leased from Roy O'Brien, My salesman Angelo is easy to work with, very helpful and someone I would recommend to anyone looking for a new or used car. As a female, car shopping is usually an unpleasant experience and getting service even worse. This is not the case here, I have had routine maintenance as well as unexpected repairs all dealt with professionally and quickly,

service department

Feb 18, 2015

Seems like their only interested in selling or leasing a vehicle to you. Once you sign the paperwork, they could care less if you're satisfied with your vehicle. Forget getting service needs met or even a return call from their service manager or director. THEY DO NOT STAND BEHIND THEIR PRODUCT AND HAVE NO CONSIDERATION FOR YOUR TIME.

KatieF

Feb 18, 2015

If you are considering buying/leasing/servicing a vehicle at Roy O'Brien Ford I strongly advise against it. I drive a leased 2014 Focus (automatic) from Roy O'Brien Ford. Shortly after getting the vehicle I noticed that it shuddered at low speeds (5-10 MPH)... usually during my commute to and from work (rush hour). I have taken it to Roy O'Brien Ford's service department on several occasions only to have them keep the vehicle for 3-10 days and then return it to me saying it was fixed only to find out... it shudders and occasionally stalls at low speeds. Finally, I took it in and had one of their "service technicians" ride along with me. After only two blocks he told me to head back to the shop and that the vehicle had a clutch shudder. Once again the vehicle was returned to me after several days and still shudders, although now only seems like it wants to stall at low speeds (but hasn't as of yet). Finally I called the service manager/director and left a message asking that they contact me to discuss this matter. I have given up waiting on them to return my call. Every month when I pay my lease I throw up in my mouth a little bit. I can't wait to turn this vehicle in and I warn everyone who asks and anyone who will listen to stay away from Roy O'Brien Ford.

Bob the boater.

Feb 14, 2015

Wanting to replace my 2002 F-150 I headed to Roy O'Brien. Spoke with Ted and got the ball rolling. Found a 2015 F-150 in stock that fit the bill. Three day later picked up the new truck and I am loving it.

Leslie Keener

Feb 11, 2015

I worked with Zach at Roy O'Brien Ford for over a month before I made up my mind to purchase a new Ford Fiesta. Zach was very patient and knowledgeable and even picked me up at my home to complete the purchase, since I didn;t have a vehicle that day. I am so happy with my new Ford and my friends are proud of me for buying American for the first time in many many years. A great experience.

Del King

Feb 5, 2015

From start to finish Alex Apess went the extra mile. I will definitely return to purchase another car from him!

Judy Filippone rempel

Feb 5, 2015

Roy o'brian is a great place to buy a car or lease one. They work with you!!

C. Mancina

Jan 29, 2015

I didn't even buy my Escape at Roy O' Brien but found myself taking it there for service whenever I needed to. They're fast, friendly and willing to accommodate with your schedule (evening hours!!!!). I was running late and they still got me in and out in less than 45 minutes. I would recommend Roy O' Brien to anyone that is looking to buy or lease or somewhere to take their car to get serviced at!

Rich Tweedle

Jan 29, 2015

I've been going to Roy O'Brien Ford since 1998 and the service and commitment to customers is far better than other dealers I have been to. When service has been performed on my vehicles I've never needed to return for correction or do it myself. I have at other dealerships. Even the body shop offers the same kind of service.

Marissa

Jan 21, 2015

Found a great car for a great price with the help of Jerry!

Patricia Dembinski

Jan 20, 2015

I leased a 2015 Fusion. I love the car. My salesman was Rocky Oliver. He was very helpful and curteous. We have always bought our cars from Rocky and will continue to do so.

Sewingal

Jan 19, 2015

We've been coming to Roy O'Brien for many, many years. We keep coming back because of the excellent customer service. Everyone is friendly and helpful. There is minimal wait time. Angelo Lafata has always been our salesperson and contact. He is always willing to listen to our needs and comes thru with the exact car that we want. Keep up the good work!!

Janet

Jan 16, 2015

Leased a Edge from Roy Obrien, they did everything to make the experience smooth.

REGINA HICKS

Jan 10, 2015

GREAT NEW CAR EXPERIENCE! SALESPERSON SUZANNE CLEM WAS PERSONABLE,COURTEOUS AND DID A GREAT JOB!

Keith Zobay

Jan 9, 2015

The staff at Roy O'Brien Ford is the best I have ever delt with. They were courteous, efficient and bent over backwards to make sure I was satisfied in every aspect of this car buying experience. From my sales person Mary Hellenberg to the service manager Don Holbrook , the Presidnet Roy O'Brien and the rest of the staff that made buying a car fun and stress free. I have bought cars here and at other dealerships in the past and none compare to Roy O'Brien. I will go no where else in the future!

L. Bialecki

Jan 8, 2015

I met Mary Hellenberg a few years ago regarding buying a new car. It was put on hold for a few years. When I was ready to consider a lease, I went back to Mary.She was not available at the time, so I was directed to her associate, Loren Holmes. Between the two of them I received excellent, attentive, and informative service.I love my new car and thank them both for everything.

sandy girodat

Jan 6, 2015

Maureen Bratto was my salesperson and found me exactly the vehicle I wanted within the price I wanted ..... Once again I am a happy customer Thank you

TomT

Dec 24, 2014

This is the fifth car i have purchased from Loren Holmes and I will go back for #6.

Walt Summers

Dec 16, 2014

for me a new car is a challenge. Rich was most patient. A new car and much change is overwhelming. I know its my age (78).

wassemayar

Dec 16, 2014

My lease was up and I went in to get a new car. I was treated very well and was given the best service. If you want to buy or lease a new car, go in and ask for Alex Apess, you will not be disappointed. Alex was awesome, had a lot of knowledge about the cars and helped me get into a car that fit my needs and was well within my price range. THANK YOU!

Kayla

Dec 5, 2014

I just recently decided to lease my first car, a 2014 Ford Focus. My dealer, Mary Hellenberg, was absolutely amazing! She jumped through so many hoops to get the exact car I wanted and really made the face to face contact feel personal. I leased for my birthday, and she even have me my first oil change free! She's absolutely amazing! I can't wait to go back and lease my next car, or course from Mary again!

Don

Dec 4, 2014

All of the staff were very welcoming and friendly. Alex, our salesman was also helpful and efficient. Only two days, but love the car! No experience with anything but sales.

Kris Johnson

Nov 18, 2014

I Can't say enough about my experience in buying a new car at Roy OBrien FordMy salesman Alex Apess was extremely helpfulin finding the right car for me Thank you Alex, Kris Johnson

Gene Mack

Nov 14, 2014

Just picked up my Ford Flex SEL AWD from Roy O'Brien yesterday. I had purchased other vehicles in the past from them, but was buying Lincoln for awhile and when I decided I wanted a Flex, I came right back. I actually checked their inventory from their website and requested more info on a couple of models. This was at 7am. I received that info by 9am, emailed back and forth on some specifics, filled out the credit app online and set up the pick-up date for the Flex for a day later, all within a matter of a few emails. I met and talked to Rebecca the for the first time when I walked in to pick up my car. She was as helpful and cheery in person as she was online. Everyone in the dealership was attentive and accommodating, including the gentlemen that was cleaning the Flex when I came to see it for the first time. Overall it was one of the most pleasant experiences I have had purchasing a vehicle. But I will admit, I am spoiled, because most of my experience was always with Roy O'brien in the first place. I've heard the other dealership horror stories, so when I was pleased with my first experience, there was no reason to go anywhere else (well, except the Lincoln dealership that I got my last two cars from.) I'd highly recommend Roy O'Brien. They are extremely helpful in person, but if you are very busy like me and prefer to do a lot of your work online, they accommodate that too. I actually did contact another dealership on some prices and their first response was "When can you come in and look at these to discuss price?" I know that tactic and they were immediately out of contention for my business. Rebecca never once pressured me to come in, just answered my questions about price and options, even checking for dealer trades for the set of options I was looking for. The entire experience was pleasant and pressure free!

R Kravetz

Nov 13, 2014

Salesman was very informed about the car. Management was very helpful. Very easy transaction second car I bought at this dealership.

Chris G

Nov 5, 2014

I have been dealing with Roy O'Brien Ford for over 20 years and I still get treated like one of the family. This is a great dealership and I travel about 30 miles and pass 5 other Ford dealers to buy a new vehicle from them. They are definitely worth the ride.

Dhaggs

Nov 5, 2014

Everyone is so friendly there. From the moment you walk in till the moment you leave you feel very comfortable. No high pressure sales just warm friendly customer service.

Jay G

Oct 29, 2014

I was very happy with the new car buying experience. Of course I wish the car were less expensive and the dealers were in actual competition with each other like in days past. But overall Roy OBrien and Alex Appess scored high marks.

Jacob H

Oct 24, 2014

Roy O'Brien Ford had phenomenal customer service. I recently purchased my first new car from Roy O'Brien and they found me the exact car I wanted at the lowest price. They also helped to guide me through my first car buying experience and made the entire process simple and easy.

Jill

Oct 17, 2014

Absolutely amazing service here! Happy friendly salesmen. They aren't out there just to get your money. They get to know you first!! I had a wonderful experience coming here!

Bob Rose

Oct 16, 2014

Ted Roney did a great job handling the purchase process (ordering, prepping, delivery and all the paper work that goes with it) of a new 2015 Explorer. This is the fourth vehicle purchased from Roy Obrien in the last seven years and have been very happy with the dealership and the people who work there.

New Transit Owner

Sep 30, 2014

Great experience. My salesman, Jerry Fortner, made the car buying process, easy and painless. The dealership is family oriented and great to work with.

Cathy Victor

Sep 5, 2014

Just bought a 2014 Ford Focus at Roy O'Brien. The salesman, Alex Apess, went above and beyond to ensure I got the best price and make sure I got a remote starter installed. He made sure I got the car I wanted, with no pressure to upgrade. Highly recommended.

Sydney Lentz

Sep 4, 2014

Rich was a fabulous host and wonderful person. He represents all the best that he has to offer. He was the best and the most wonderful person and a great person.

alex

Sep 3, 2014

My salesperson, Suzanne, was awesome! Easy process, walked through different option, made me feel very welcome. I will definitely be back when it is time to get another car.

Trudy Morency

Sep 2, 2014

My husband and I took our 21 year old daughter to buy her first car. The salesperson worked hard to ensure we received all possible rebates and credits.

Lightconcepts

Aug 25, 2014

We leased a car with this dealership. The process was as comfortable as possible. This is our first Ford vehicle since the 1965 Mustang we had in 1971. We wanted to reward good behavior (no bailout!) and since our lease was ending, we pursued getting a very good-looking red Escape! Our salesman and the other staff that helped us could not be any more helpful. They actually looked at us when we spoke - a quality we liked. Thank you.

Chris G

Aug 11, 2014

I've been doing business with Roy O'Brien for many years. They have always treated me with much respect and they always know who I am when I enter the dealership. I will recommend them to anyone.

SDM

Aug 2, 2014

Two family members purchased cars in the same week. The buying process was smooth as silk

Loggirl63

Aug 1, 2014

Angelo Lafata did exactly as I requested and performed a miracle!

Judith Ziolkowski

Jul 29, 2014

I have just leased 7 cars from Rich Christina and have always been happy with the service.

Gail Mcqueen

Jul 22, 2014

This is the fourth Escape we have purchased from Roy Obrien. Joe Palazzolo has been our salesman each time, and he is always very knowledgeable and helpful. We love our Escape, and would definitely return to Roy Obrien and Joe Palazzolo in the future!

Jennifer A

Jul 20, 2014

This was the first time I have purchased new vehicle in a long time and after hearing all the horror stories and experiencing them myself in the past, I came into the purchase with my defenses up. Alex Apess could not have been more friendlier. The purchase experience was painless and was the best dealership purchase I ever had. I would definitely suggest Roy O'Brien Ford to anyone looking for a new car and would also definitely recommend Alex Apess to them.

Yvonne Pearson

Jul 13, 2014

Maureen O'Brien Bratto got us what we wanted in a most professional and efficient manner.

Barbara Marsiglio

Jul 12, 2014

I would return here anytime. Most helpful, honest, friendly dealership I know of. Great salespeople.

Dissastifiied

May 21, 2014

All they want is to sell you a car... forget it if you run into problems with it. NO HELP

athomas1058

Feb 4, 2014

My experience with Stan and Alex at Roy O'Brien was very pleasant, professional, friendly, and fast. From the time my husband and I walked into the door we received great customer service. The process was effortless and in a matter of a day we were back on the road in our vehicle. I can't thank Stan and Alex enough for such great service.The Custards

Unhappy Customer

Nov 13, 2013

I bought an Expedition here in 1996. I have since bought two F-150's, neither of them at this dealership for good reason. The service department manager obviosly did not like to do warranty repairs on the Expedition. The treatment I got from him was even worse when I brought back the vehicle several times for re-work when they failed to do the original repairs properly. I recently brought in my F-150 to the body shop for an estimate. The same guy who ran the service department years ago now runs the body shop. He did not want my business and would not write up an estimate. 3 other nearby Ford dealers gladly wrote estimates for me. How is it that this guy stays employed? Does this dealership have enough business that they don't mind losing customers? Do you think my next vehicle purchase (likely an F-250) will be at this dealership?

NotVeryPleased

Nov 13, 2013

I bought a new 1997 Expedition here. Poor service department service 15 years ago and bad treatment of the customer. That service department manager now runs the body shop. Poor service again recently. He would not write an estimate for me and proceded to demean me. 3 other Ford dealers gladly wrote estimates for me. Is it any wonder that the two F-150s I have bought since 1997 have been bought elsewhere. Where do you think my next truck (F-250) will be bought at? Does Roy O'Brien not mind losing customers?

acct9092

Oct 10, 2013

I was contacted by their internet sales and already had a Fusion lined up at another dealer. I told them the price and they said there was no way that was out the door pricing. I called my original dealer and they confirmed that. Roy O'Brien gave me what they said was out the door pricing. I told them I had a trade and what i was expecting and they said they could take care of me. The dealer was on the other side of town but since they had everything set I went to the dealer on my lunch hour. I had to wait for at least a half hour just to see her. They did the trade in apraisal and while I was waiting for that I saw the price of the SE Luxury they wanted to sell me and it what they said was thier "out the door" price was now the base price price so it would end up being even more than what I would have paid at the original dealer. They came back saying there was no way they could give me what I wanted on my trade and did not even try to work with me on it. I left very frustrated. I decided to stop at Suburban Ford on the way back since I ended up having to take a half day off work and they had a Titatnium Fusion with everything I wanted for the same price as the SE Luxury O'Brien wanted to sell me and gave me $1000.00 over what I owed on the trade.

mike & sue

Sep 2, 2013

Sale man know how to do there job, does not need to go see a manager every time we have a question on financial matters. Listen to the customers needs and finds exactly what they need & want in there price range!

nauticalsteve

May 9, 2013

Very poor and indifferent level of service. Sales staff are not familiar with vehicle options and features. Brand new $48K vehicle delivered with parts missing, pieces of shipping tape still on chrome, a dirty interior and burn marks in the paint from where it was burnished with a wheel and rubbing compound. Staff is very poor at communicating issues.

theresama

Sep 19, 2012

I am in the market for a new car and have been discussing my options with Suzanne Clem. She is most knowledgeable and friendly with NO pressure at all which is what I enjoy most about working with her and this dealership.Theresa Behm M

kfkelly

Aug 13, 2012

Awful. Only intertested in money - not fixing any problem.

ashleydebra

Jul 11, 2012

The lady at this dealership was very rude. She only offered me $300 for a trade in then was mad when I refused her offer. She tried to pressure me into getting a lease when I wanted to own. I left an went to Bill MacDonald and they were abaolutely WONDERFUL. They gave me $2000 for my trade in.

cuzncc888

Jul 10, 2012

They sell lemons and when you speak to them they treat you like you are a low life and they are rich -- just snobs. They do NOT stand by their used vehicles. I could go on for days but feel free to find me on Facebook under "Stacy Kment" and I'll be glad to give your further info..DO NOT BUY A USED VEHICLE FROM ROY O'BRIEN..............

cmondon

Feb 2, 2012

I've bought several vehicles from Bob Krause,because of his direction in what i was looking for and how to set it up.the dealership and all it's employies are very friendly and helpfull.the service dept.at this time are the only one's that I have work on my vehicles. top notch

Cyle2888

Jan 31, 2012

Jon did a great job of finding the car best suited for me and my family. He went the extra mile to find exactly what I was looking for and kept me in my budget so i recommend seeing Jon when ever you step foot in roy o'brien you will not be dissappointed.

dcbolla

Jan 31, 2012

My overall experience working with Jon Wearing at Roy O'Brian was a positive one. He was helpful in addressing my concerns and made shopping for a car a delight.

timbob964

Jan 31, 2012

I have been coming to Roy O'brien for a while and its the only dealer I go to and recommend to my friends and family. The sales associates and service associates are always friendly and very helpful.

Jane mcfeely

Jan 30, 2012

Perfect service from both the sales people and the service people. No nonsense, helpful people who appreciate their customers. Love my car, love the tech help! Love Tina in service! Love Carol!!! Why would I go anywhere else!

Judith Quarrella

Jan 30, 2012

Bob Krause is a pleaser to deal with and the people at Roy'O Brian that I have talk to are very friendly peopleThank you so much I love my FOCUS Judy Quarrella

Ross1

Jan 30, 2012

Roy O'Brien, Inc fosters a family atmosphere. This was my first-time leasing from Roy O'Brien and they won a new customer. My salesmen(Bob Krause) made my experience a real joy. He listens to what you want and makes sure you get it. The finance staff was patient, explained every option and made sure I was satisfied with my choice when I left. They have a service person show you how you vehicle works and they even set-up your sync and phone. All I had to do was get in a drive away. If you are looking for a dealer that makes you feel important from the moment you walk in the door Roy O'Brien, Inc (Ford) is it.

stertny

Jan 30, 2012

My dad has been buying his cars from Roy O'Brien for over 35 years and is always completely satisfied. The entire sales and service team is knowledgeable, friendly and willing to go the extra mile for their customers. From the moment you walk in the front door, you know you have made the right decision. Their follow-through and attention to detail is top-notch. My dad's destination for a new Ford vehicle will always be Roy O'Brien!

cspmiranda

Jan 29, 2012

Roy O'Brien is not the closest to my home but worth the drive the guys are awesome...no run around and treated me so well. I woll drive back each time. My best car buying experience.

ddbleich

Jan 27, 2012

THE SALESPERSON WAS VERY KNOWLEDGABLE OF ALL THE VEHICLES ON THE LOT AND WAS ABLE TO HELP ME FIND THE ONES THAT BEST FIT MY NEEDS.

FordOwner08

Jan 27, 2012

Can you recommend your auto salesman and dealership? Well I certainly can!My experience with my salesman, Greg Hahn at Roy OBrian Ford was exceptional!He went above my expectations in finding the exact Ford vehicle I was looking for. Not only was he friendly and helpful during my purchase, Greg covered every aspect of my new vehicle experience including going over my new vehicle from head to toe upon delivery.From my very pleasant experience I have recommended Greg to both family and friends!We have maintained a great friendship as he has also gone beyond not only on the purchase of my vehicle, but in his devotion to our community. I called upon Greg to help donate and deliver water to our local Habitat for Humanity site. He again, went beyond and came up smiling with a pallet of water!Id like to commend Greg Hahn for his outstanding devotion to both his clients and community! As I have in the past, and will in the future, recommend Greg Hahn as an outstanding salesman at Roy OBrien Ford! Thanks again Greg!Kathleen M.

sallysterr1

Jan 27, 2012

Great discussion regarding replacing my auto. Not planning on purchasing a new car yet but Suzanne gave me great feedback and info so when I am ready I will most certainly contact her.

bebc34

Jan 26, 2012

The customer service provided to me when I went to buy my Ford Focus in 2010 was excellent. They were friendly and eased me through the process, as buying a car is a huge commitment.

dogman

Jan 26, 2012

fun place to shop and easy to get service from will use this dealer again Paul Paselk is great to deal with use the service dept for all my service needs

lleasher

Jan 26, 2012

I have had great experiences with both the sales and the service department at Roy O'brien Ford. Tina Randall of service department has taken great care of me and my previous vehicle of 8 years. I know not many people take their vehicles to a dealership after warranty expires but i always knew the job was being done correctly. As for my new vehicle, Greg Hahn was wonderful! Knew what kind of vehicle i wanted when i went in and he went above and beyond finding it. Always kept me informed on the progress of finding the specific vehicle i wanted. They have a great team at Roy O'Brien Ford and they have made my buying experience a pleasant one. Definetly a return customer!!

M. Annas

Jan 26, 2012

Overall friendly environment. Family-like feel. Enthusiastic and organized. I also had some repair work done and auto start added to my Ford Flex. I was pleased and plan to re-visit this dealership in the future!

yogi6321

Jan 26, 2012

This is an awesome friendly dealership. They answered all of my questions. I have had a few of my friends lease/purchase from Meri and she is number 1 in my book. :)

detomaso

Jan 25, 2012

I have dealt with Roy O'Brien Ford since 1998 and always have had great service and straight deals with them. I'm still in amazement with the quickness and thoroughness of their service. Everything is done and done right. I've been to other dealers (one in particular) where the job took longer than it should and i had to return afterward for correction.I have leased 15 vehicles through Roy O'Brien Ford.

stewar27

Jan 25, 2012

The salesman was very easy to work with and he gave me some options of cars that were in my price range. Everyone at the dealership was extremely helpful.

stoncold

Jan 25, 2012

My experience with Greg Hahn at Roy O'Brien Ford was outstanding. I was a referral from a close friend and I now understand why. The vehicle is great, but Greg's service was just phenominal. At first he could not find the vehicle I wanted with the options I wanted. But his perserverance and dilligence led to me getting the vehicle I wanted (slightly modified, but no big deal.) I ended up spending a little more than I wanted, but Greg's exemplary service and attention to detail more than made up for it. Roy O'Brien Ford now has another repeat customer.Morris BellevilleChesterfield, MI

sk65

Oct 29, 2011

They lead you to believe that you are approved for your loan and let you drive off the lot, only to find out days and up to 2 weeks later that you were declined even though you signed documents for the purchase showing interest rate and payment amount per month and the bank that you are approved by. They even gave us a second temporary license plate to keep driving the car until they could get the funding from the bank, we later found out that this is not legal. Of course they really don't tell you that you were declined, they just say they are having problems with the bank sending the funds to the dealership.I found out this is what's called a "yo yo" scam.

mifbfan520

Oct 18, 2011

Roy OBrien Dealership in St. Clair Shores, MI was the most unprofessional company that Ive ever had to deal with. This Dealership had my vehicle near a month and after the service manager had sent oil sample to a company to have it analyze, their finding were that the Iron in the oil was high, after this dealership wanted to break down my engine and needed me to sign an affidavit saying that if are finding hold you responsible then I would have to pay the service bill of $1800.00 I would not let them, I had a rental clause, but they would have to diagnose the vehicle before the would provide me a loner truck. I have a business; I couldnt let them tear my truck apart, because I already lost three weeks worth of work not able to service my costumers. I even had a warranty, with proof of all my oil changes, and they still found that I neglected my $42,000 Truck. How? There is a recall on Ford F250 Diesel engines with a ticking noise like mine, just not gas engines yet. Beware if you have a warranty Roy OBrien will not service your vehicle, but find that you are responsible and try to scam your life savings repairing your expensive vehicle.