Royal Buick GMC reviews

William

Oct 31, 2015

Everyone was pleasant and very responsive to my questions. Nice, clean and comfortable facility. I would definitely recommend Royal Buick GMC for a stress free buying experience.

Walter F

Oct 30, 2015

Excellent, friendly and professional sales and service. Prompt service department and accommodating. Definitely will continue to do business with . Will highly recommend to others

Elizabeth

Oct 25, 2015

It was terrific, you met my needs and requests. You even delivered my new car too my work. Not only was I impressed but so was everyone I spoke to and told. I will definitely recommend your dealership and of course my new Encore to any one looking for a new car

George O

Sep 16, 2015

It was a pleasure dealing with my sales representative Alison and all the other members of the dealership who I came in contact with. It was a seamless process from start to finish. I would absolutely recommend anyone who wishes to purchase a new vehicle to make their first stop at "ROYAL".

Ken Reuter

Aug 29, 2015

We brought our car in for 3 recalls, one of them for power steering. We never had power steering loss before we brought it in. They installed the recall fixes and when we went to pick up the car the power steering failed. They charged us $734.00 to fix it. I don't think a recall is supposed to break the car. I tried for 2 weeks to get a refund for the repair with no luck. So as far as I am concerned they do not provide good customer service. Also their service manager Victor was always in too many meetings to get back to me.I will say everyone was polite and nice to me but could not explain why I would have to pay for a repair caused by a recall fix.

Craig Czeczuga

Aug 21, 2015

It continues to be a pleasure to come to Royal for service. It is clearly demonstrated that they truly appreciate your business and create a very comfortable atmosphere.

Thomas

Jul 19, 2015

The service staff at Royal always performs in a professional manner. They are an asset to the to the dealership, we can depend on them to keep our vehicle operating safely for our family

willrod

Jun 27, 2015

This is the second time I'm purchasing a vehicle from Royal Buick GMC these are the reasons why. #1 price-very fair #2 service- Impeccable #3 Royal it's the definition of professionalism and add that to the equation and you have a winning formula. At Royal they are there for you for the long term and they go the extra mile for you take it from me on second thought don't take it from me go there and experience it yourself and you be the judge. A special thanks to the staff of Royal for making it possible.

Ayanna

May 9, 2015

From the moment I walked into the dealership I was treated with respect and consideration from your friendly staff. Allison was friendly and well informed. Everyone came by to say hi or to ask if I needed anything. I was very impressed with their professionalism.

Scott

May 6, 2015

The service department personnel were courteous, professional, and technically competent. I would absolutely recommend this team to anyone who cares about the very best service for their vehicles.

willrod

Apr 26, 2015

At every car dealership they all treat you like royalty just to take your money. The question is how they treat you after they have your money. I can honestly say that a year after purchasing a vehicle from Royal Buick GMC, Royal assisted me with an issue I had, a customer courtesy on their part, and resolved the issue to my complete satisfaction. A year later, I still received the ROYAL treatment. Now that speaks VOLUMES. A special THANKS to Engle Oostdyk, Victor Henriquez, and cant forget Jeff Reifler. William Rodriguez

logicboy101

Apr 19, 2015

So Folks, this dealership for online sales is Shady! Don't waste your time as vehicles not as advertised! 1 was so bad they said they couldn't sell it?

Demetrius

Jan 27, 2015

Efficient, effective and courteous service. Cost of service was modest, the points inspection was thorough and the quality of materials used was very high. I would highly recommend Royal Buick's Sales and Service Departments to everyone.

George

Jan 16, 2015

Everyone from sales to finance were very professional and respectful during my recent purchase of a new 2015 Sierra Denali.

fuky86

Dec 9, 2014

thanks Nick 4 exelent help am pleased with my new car and good price am definetly recommending to go and see nick he is going to hook you up

Brettler

Nov 15, 2014

Not one person was willing to even say goodmorning.

Craig Cz.

Oct 31, 2014

Definitely a very professional dealership who takes pride in their work while being courteous and friendly.

syasika

Sep 30, 2014

So I made an appoitment for an oil change and to have my driver's door and mirror looked at. I was very pleased with everything! That was until I went to get into my car. I tried to closed the door and it was now banging. I immediately went inside to the service advisor. He came out and thought it being worse then it came in was ok. Thats because he had ordered a part for it and it would be corrected when it came back within the next day or two. Seriously??? I was also told they fixed my mirror. Wrong still the same problem. Oh and my present left for me was a dirty greasy door handle inside my car as well as grease sprayed on the outside of drivers door below my mirror on a white car. When I got home I fixed my door on my own so it now closes properly and cleaned off the grease they left on it. Oh and one of the two of the screws to my door jam was loose as well! I really do not want to go back for the part put in that they ordered. Or to get more grease left on my door when they try to fix my mirror

Sandy

Aug 1, 2014

Came in with a A/C & Streeing colume problem. The staff came up with a workable solution to my issue. The Serive Rep Jeff and the Service Manager were very helpful.

Donald

Jul 29, 2014

I have been with this dealership for years. They make you feel like part of their family. When your car gets serviced, they explain everything. They always check if a repair is under warranty before doing it. They have mechanics that have worked there for years . To me that is a good thing.

Virginia

Jul 26, 2014

I was in and out in a flash and was very impressed with the short wait I had to get the service done.

Joseph

Jul 22, 2014

Every one was very kind!!!! Fit us in to service our one truck while on the show room purchasing another!!! Many thanx !!!

Patricia

Jul 17, 2014

We have been part of the "Royal Family" for almost forty years and would not think of going any where else.

cash

Jul 14, 2014

I am impressed every time I go to Royal. The staff is not only knowledgeable but courteous, professional and extremely helpful. When my car is serviced it is perfect and timely. The buying process was great. I never felt pressured. I love the used car I bought...

Anthony G

Jul 6, 2014

went smooth, and pleasant. I was happy with the deal and the money I received for my trade. Adam was polite and informative.

John

Jul 2, 2014

When GM decline the build order request for a new 2014 GMC Sierra, Lucas Curcio contacted me immediately And offered to search diligently for a vehicle that closely matched my criteria in the hopes that one was recently delivered to another dealer. He was able to locate one quickly and worked with me on Alan acceptable price. I couldn't be happier with my new vehicle.

Carolyn

Jun 29, 2014

Between the time of my call to say my part had come in and my appointment was only several days. They took me promptly and my car was fixed before I had time to exhaust the supply of magazines I had chosen to read(4 magazines). The comfort of the waiting room was so pleasant- air conditioning and great lighting to read by. Lots of comfy chairs , even a snack machine and free coffee, tea or hot chocolate. Everyone was so wonderful to me . I enjoyed my visit very much. I am so excited that my car is fixed !!!!!!

Annie

Jun 17, 2014

Every visit to royal is positive. At times, the reasons for my visits have not necessarily been so, but service always takes care of my car and me. If i cant drive my car out in one day, i am given a reliable substitute. I appreciate those in sales as well, they are never pushy and seek to make my stay comfortable while waiting for service. Id like to mention the phone service too, Andrew is always very helpful and gets back to me with information i need.

Jean

Jun 10, 2014

Service personnel were very pleasant and service was completed in less than an hour. The waiting area is very comfortable.

Laura

Jun 10, 2014

We were very happy with our overall experience. Adam was a great salesman and I walked away feeling like we got the best deal. We are of course thrilled with our new vehicle, but the overall sales/dealership experience was so much better at your location! Thanks to Adam and the rest of the team!

John

Jun 3, 2014

My salesman was great. The only problem is it takes too long to get the paperwork going. By the time you are finished you are exhausted and almost ready to leave.

Fernando

Jun 1, 2014

I showed up early to my service appointment and my vehicle was taken care of sooner than expected. The service staff and cashier is what you would expect it to be. Overall, great service visit.

Louis

May 22, 2014

I was more than a bit disappointed with all the GM RECALLS.I HAVE HAD MANY GM CARS AND ALWAYS CONCIDERED MY SELF ABIG FAN. NY EXPERENCE THERE AT ROYAL BUICK WAS MORE THAN AVERAGE IT WAS DONE IN MUCH SHORTER TIME AND EFFICIENTLY...

Brian

May 20, 2014

Once again, everyone at Royal was pleasant and professional. It's quickly evident that everyone in the service department is well trained and very good at their job!

Guy

May 18, 2014

It was a little rainy that day but the drive-in service bayis really nice. Never get wet going to Royal!

Ronald

May 15, 2014

Had a problem with TPM, you took care of it, & there was no charge. Always clean comfortable waiting area and your staff is professional and courteous. It was a great visit. Thank You

Ross

May 14, 2014

The service department at Royal are the best, very knowledgeable and professional. The job is always done correctly the first time, I only have my truck serviced at Royal.

Scott

Apr 26, 2014

Very pleased with Brian Chase. Low pressure with a great knowledge of the Sierra I purchased. Comfortable and pleasant to do business with and responsive to my questions. Very friendly and knowledgable staff. My only displeasure is with Onstar. The setup call in the parking lot during delivery lures you in to buying cell minutes and I later found out through Internet blogs that they automatically start charging your credit card $30 a month when your Onstar trial is up. A little deceptive and a lot shady on Onstar's part. A heads up that they do this would have been nice but I'm sure sale staff is instructed not to do so.

Leonard

Apr 19, 2014

Royal goes above and beyond for their customers. They are by far the best dealership my family has ever dealt with.

Philip C

Apr 16, 2014

My salesman lucas was very nice. He knew the product line very well and treated me like someone he has known for a long time.

Donald

Apr 12, 2014

I have bought several cars before from Royal. I have always felt like part of their family. Every detail about the car and your finances are explained in a simple manner.

Karen

Apr 5, 2014

I think your new showroom/service area looks real nice, but in this economy you should be trying to keep your rates lower to accommodate your local clients who like me, bought the vehicle from you, and come back year after year for service. The price was kind of high in my opinion. Jeff, the service rep was very personal and proficient. So far my car "feels" ok, but I haven't gotten it over to inspection yet. If it doesn't pass, you'll hear from me. Thanks! K

Cynthia A

Apr 4, 2014

It's a very welcoming environment! Everyone introduced themselves and made us feel at home. Tony was extremely thorough from our first visit all the way through to the delivery of the car.

Jill

Apr 3, 2014

I experienced an engine issue and your Service Dept. was able to get me in to within hours. My car was diagnosed within an hour and fixed within four hours. absolutely the best service I have received at a dealer in a very long time. Thank You.

Deena

Mar 30, 2014

Everyone was very efficient and friendly. My vehicle was repaired as discussed. Jeff is a great communicator and kept me informed of the progress. The car was repaired in the timeframe I was told when I arrived. My detail was preformed as promised. Grace made the car rental/loner very smooth and efficient. THANK YOU!

Carol

Mar 26, 2014

work performed recently,very happyprevious work from when new, had problems that we were told fixed, 2nd time told fixed. Never fixed, molding for side rear side doors keeps coming off. Jeff said that would possibly need adhesive?? Don't know, just plopped in place nothing to keep it in place. Can't afford to pay for GMC mistake.

Mary

Mar 26, 2014

I found everyone at the dealership to be extremely friendly, helpful, informative, and accomadating. Our salesperson, Nick, listened carefully to what I wanted in my new vehicle and he continually kept me informed regarding the vehicle's pick up. Both Nick, and Mark, the financial person, took the time to clearly explain all my options. At no point, did I feel rushed or pressured. Overall, this was a pleasant experience.

Nicholas

Mar 26, 2014

The service staff kept me informed throughout the process. the 27 point inspection was thorough and caught somethings that may give me trouble down the road. we scheduled an appointment to rectify these issues. overall i am very happy with my experience.

Virginia

Mar 26, 2014

The staff was very helpful and informative as usual. Although it is a long ride to get to the dealership, it is worth the trip.

Janice N

Mar 23, 2014

We enjoy coming to your dealership. This is our 5th car we bought from you. We like the way Brian Chase our salesman takes care of us and always seems to know exactly what we want. We feel that he always puts our best interests in front and ensures that we have a pleasant experience.

Michael

Mar 23, 2014

Service is great.. Problem I have is out of the 4 new cars I own, Acura, Toyota, GMC, and Ford. Royal is the ownly dealership that requires a 1,000 dollars hold on your debit/credit card to loan a vehicle during warrenty repairs. Makes no sense when other dealers require either a copy of insurance.. My vehicle was in service for 6 days so 1,000 hold is a lot of money

John

Mar 20, 2014

This is my 4th visit to your dealership and I again am very happy with the service I received. I had an oil change and I had a problem with the vehicle that was a minor problem that was corrected by your service department.

Kendra

Mar 18, 2014

Adam was such a nice, respectful salesmen. His attention to detail and our requests were handled professionally. In all honesty I wish he was like the other ones we worked with in the past!Harry the Sales Manager was also a pleasure to work with. In all we were very pleased with the experience we had in purchasing our new vehicle...would definitely come back but also would recommend this dealer to everyone I know looking for a great buying experience! THANKS ROYAL KEEP IT UP!THE MALLETS

Michael

Mar 9, 2014

I had a great experience working with multiple members of the sales staff at Royal and each one of them was friendly, inviting, and insightful on the vehicle I was interested in. My sales associate Tony made my experience simple and easy. I have had such a pleasurable experience working with this dealership and I plan to recommend friends and colleagues to visit Royal when they purchase their next vehicle.

Kevin

Mar 4, 2014

Brian Chase was great! I have dealt with many sales people before and he by far was one of the best. I got the feeling that he looked more out for the customer than himself. A lot of sales people arent like that they only care about making money and could care less about the customer. I didnt get that vibe at all from him. Just based on the experience we had with him we will be recommending your dealership.

Susan

Mar 4, 2014

Very courteous when I called to make appointment; service writer very thorough and polite. He listened to me and asked me if he had things written down accurately for the technician. Great job overall, great people. Very pleased!

Beverly

Feb 28, 2014

I appreciate the opportunity to let you know that you have a lovely facility where I was able to wait in comfort while my Verano was being serviced. I do not appreciate the mail I have been receiving since my visit. I will give you high marks when I complete the survey. Beverly Higgins

Brian

Feb 27, 2014

Jeff and the entire service dept. were quite helpful. I am very pleased with my experience and have already recommended you to a colleague. Thanks for a great job!

Richard

Feb 26, 2014

All the employees are very friendly, professional, and answer any questions we have willingly and with a smile. We have always been very satisfied with any services we have received there. Also, their waiting area is extremely attractive and comfortable.

Edward

Feb 25, 2014

everyone was helpfull and courtious during my time at Royal Buick.I have been doing business with them for over 20 years and because they are very professional and under standing with their clients, I will continue to do my buying of cars with them.

Kevin

Feb 25, 2014

This is the first time I have used Royal's service center. I called the morning of the appointment to see if they could possibly fit me in that morning. I was told it was no problem and to come right over. Everyone was pleasant and helpful and they were able to accommodate me on very short notice.

Patricia

Feb 21, 2014

I took my car in for service and it was a very pleasant experience. Everyone is very caring and I was extremely happy with my experience at Royal.

Barbara

Feb 18, 2014

My daughter and Son-in-law were using my car and needed a small repair. They were very pleased with the courteous service. Thank you!

James

Feb 15, 2014

My overall experience was fantastic. Your salesman Lucas was outstanding. I've found in the past that the hardest part of buying a car was dealing with the salesman. However, this was not the case at all this time. Lucas was a absolute pleasure to work with. I can say with all honesty that his personality, honesty, and work ethic made the sale.

James

Feb 14, 2014

It was great. I was in and out in the time it took to to catch a nap on the couch in the waiting area.

Barbara

Feb 11, 2014

My service agent is Jeff Reifler and he is always courteous, friendly and accommodating. He has me on my way in no time and makes sure I am aware of future dates to adhere by.

John

Feb 11, 2014

This was my third visit to Royal and all three times I have been 100% satisfied. I came in for an oil change and this time my car needed a repair that was part of a recall and I had an appointment that I had to make later in the afternoon and my service consultant, Jeff Reifler, clearly explained what needed to be done and new that I had to depart so he offered me a loaner vehicle for the rest of the day and evening. I returned the car the next day and picked up my vehicle. I have recommended your dealership to many friends already and will continue to do so.

Manuso

Feb 11, 2014

I got there at 4:45 near closing the nite of a big storm and they fixed the problem and was on my way in 45 min it doesn't get any better than that !!!!!!! Thank you. Long time gm owner

Vincent

Feb 11, 2014

Excellent service, Andrew was a pleasure to deal with. It was a surprising feeling to be offered first class service even after the sale. All too often, dealerships take care of you until the vehicle leaves the lot. Not the case here.

Irene

Feb 8, 2014

Our salesman Lucas was very helpful and courteous. I would recommend him to anyone. Of course everyone else was friendly also.

Kevin M

Feb 8, 2014

From the time we were greeted at the door to the day we picked up the new vehicle, the experience was excellent. We never felt pressured or rushed. Adam Wilpert was our sales consultant. He was professional, knowledgeable and friendly all at the same time. I can say with confidence that due to our recent experience at Royal, we will be purchasing all of our future vehicles from you. Thank you Adam, Rob and the entire staff at Royal for making our experience truly enjoyable. Stacie Pahucki

Salvatore

Jan 2, 2014

Very Pleased with the way my salesman (Adam Wilpert) worked with us to ensure the best purchase price and quick delivery of vehicle. He asked if we had looked anywhere else for a vehicle and when I told him we had not he responed by saying he wanted to make our expierience with Royal so that we would not even look somewhere else. He did exactly that. Thanks you.

Craig

Jan 1, 2014

Very professional dealer. Royal Buick GMC demonstrates that they appreciate your business. All associates are friendly and courteous. Service is also done in a timely manner.

Richard

Dec 28, 2013

Always extremely friendly and professional! They also keep you informed as to what is going on with your service visit..no surprises!! Which is very nice!!

Richard

Dec 19, 2013

I needed a water pump installed in my truck. As always the service dept. did an excellent job. They keep you informed of the progress and the cost. They are trustworthy and listen when you have any questions. Great job. Thanks.

Bruce

Dec 18, 2013

The staff is super professional and very courteous. A worn oil drain bolt was noticed and replaced and the light I needed to have replaced was less expensive than first thought. Good experience and they got me going quickly.

Cherry

Dec 17, 2013

It was pleasant and hassle free. Excellent welcome service and very cozy reception area. I was actually surprised when they told me my car was done and that everything checked out fine. Oil change and tire rotation all done in under an hour!

Nancy

Dec 14, 2013

Our heater was not working on the passenger side, which meant the whole dash had to be taken apart. It took nearly two weeks, but the heater works fine, and we are completely satisfied. The staff kept us informed all the way!

Elyse

Dec 11, 2013

Service was much faster than expected. Also I would have never know about issue on my car if I wasnt alerted to it and truely greatful that they took the extra mile to note this was covered under my warranty.

1

Dec 7, 2013

As always the service is the best. They are keeping my 170,000 mile plus car running great. Who says that a domestic car won't last long? Keep up the good work both GM and Royal Buick GMC.

Elsbeth

Dec 3, 2013

I drove 40 miles to Royal Buick wondering if the weather would deteriorate for the homeward journey. I was greeted warmly, given the assurance that both the car and I would be in good shape before I left. It was actually a pleasant experience.

Walter

Dec 3, 2013

I was notified by Service via e-mail, that I may need to have my 2011 GMC Sierra serviced soon. I checked with Service Consultant (Andrew Wilson), he said they could do it on Sat at 1pm. I dropped it off, and went to the store with my brother, they had my vehicle serviced before I got back.

Nicholas

Nov 29, 2013

Best service around! Jeff made sure my vehicle was taken in right away even though they were very busy and the work was fantastic as usual.

Ken

Nov 22, 2013

Very efficient and capable service staff. my car was diagnosed and repaired very quickly while the staff kept me apprised of the parts and repair status. I will bring my GMC auto there for all future service and will consider this dealership when I purchase my next car

Nicholas

Nov 19, 2013

Royal Buick GMC has the best service in the area. Plus their whole dealership is a pleasure to be at. Good job guys. I bring all of my cars here and I always look forward to seeing them again

Bill T

Oct 4, 2013

We have been dealing with Royal for over 30 years. Service and sales are top notch. If you're looking for an honest dealer, try Royal.

acadiamom

Jul 29, 2013

The door to the garage opened for me to enter when I arrived, and I was greeted promptly. The waiting area was clean and comfortable with beverages and tv. My oil change/tire rotation were completed and my brake repair was scheduled for later that week at my convenience. Every employee was courteous and friendly. I'm very happy with this dealership, and highly recommend them for purchasing and servicing your vehicle!

ZG1

Jul 29, 2013

Best price, very honest, I got also the best price for my trade in (= blue book), very pleasent and helpful, excelent service.I live 1 hour far from them but it was worth the trip and I will get back to them gain.

rakowke1

Jul 26, 2013

I just stopped in to take a look a the new Sierra (2014). Was really impressed by the sales consultant Lucas: friendly, professional and helpful. Not pushy at all and knew his stuff when I asked about the Sierra's features. The showroom was one of the best I've seen: modern, fresh and professional looking. Everyone here dresses in smart uniforms which I like (I am ex-Navy) and this adds to the professional atmosphere. I didn't buy the truck today but will definitely make this my first stop when I do decide to buy. Lucas and Royal definitely sold me on their professionalism - and the new Sierra is awesome!

Bob Gebhardt

Jul 7, 2013

Andrew & Kevin Carr are my service team and happy to have them.

Chevyfan#1

Jun 21, 2013

HORRIBLE! Traveled all the way from Michigan and bought car. They failed to register my vehicle on time and it is now ILLEGAL TO DRIVE!

TomBigBlock

Jun 11, 2013

After using my Lacrosse on Sunday I noticed a antifreeze leak. I called the service dept. Monday AM. They had me bring the car in, found the water pump leaking, got me a loaner car and sent me on my way. They had the car finished on Monday evening. VERY HAPPY!

AvaVonNewton

May 1, 2013

Sales staff was very acomodating and responsive. Great family atmosphere.

CG

Apr 21, 2013

Salesman was a professional at all times and vehicle was delivered beautifully.

Tammy Bohlke, Current Elevator Technology Inc.

Feb 27, 2013

It's always a pleasure and great buying experience at Royal with Harry, Adam, & Mark. I was truly impressed by the new look of the dealership and the layout so thought out with the customer in mind! Friendly & accomdating staff, an owner that makes a point of thanking you for your business and the entire store so professional and helpful! This should be what the experience of buying a vehicle is all about! Thank you to everyone.

jc58

Jan 22, 2013

After making a deal to buy a used truck I noticed a mistake in the paper work Harry Keba worked to get it corrected and taken care of. The sales peaple I worked with were friendly.

Chevy SSR Enthusiast

Jan 11, 2013

I want to praise Josh Barlow and the Royal Buick GMC team for making the purchase of our used car so easy. There was never any pressures. Josh answered all my questions and did some extra research on the vehicle for me. And Josh even offered to drive the car at a distance to my home so I could inspect and drive it. Many thanks again to the Royal dealership and especialy to Josh!!

mhalley

Jan 3, 2013

I used to consider car shopping to be a dismal prospect until we met Josh Barlow at Royal Buick GMC. Not only was Josh informative, meticulous, patient and pleasant to deal with, he went above and beyond the call of duty to assist us in securing the car we wanted. Josh answered all of our questions and when he was unable to he sort out the answers we were seeking. After experiencing several other dealerships and coming away with grave disappointments, Josh and Royal Buick renewed our faith in excellent car shopping experiences. Josh Barlow was the point person from the very first inquiry about the car on line to the negotiation of a good price to securing my permanent plates. Pleasant, smooth, rewarding and ultimately exceptional experience. THANK YOU Josh and Royal Buick GMC!!!

rob.nolan.52

Aug 25, 2012

All of the sales staff I met with during the purchase procedure were very friendly and answered all my questions. The used car I purchased was beyond clean and totally perfect!!! (2004 Chrysler Crossfire) They are even shipping back some items I left in my trade in without hesitation!!! The entire process was wonderful from the get-go!I received a fair trade-in price for my old car too! They went the extra mile to explain all the finance options and even found a better rate than my bank.Even though I live 50 miles away from them I would buy my next car there!

Rfenn22

Jun 8, 2012

My wife and I have been looking for a used suburban for about 2 years. The time came to get serious and find the right one. I had spoken and visited a few dealerships the kind of dealerships that when you leave you feel a bit dirty. I came across Royal online. I submitted a request and Josh quickly contacted me about the suburban in question. He invited my wife and me in for a test drive. The suburban was everything we were looking for but what really impressed us was Josh's attention to explain every feature the vehicle offered. The customer service at Royal is fantastic the people are very friendly. The price was just what we were looking to spend. The whole process was enjoyable. I look forward to a continued relationship with Royal and being a satisfied customer for years to come. I have already told a few of my co workers about the awesome experience I had and will continue to refer as much business I can to Royal.

DONNASARACENO

Jun 2, 2012

We just bought a new Buick Veraro. Andrew was our salesman, we wish we needed another car. We really liked this dealership. They treated you with respect and that is a very rare thing nowadays. The dealership is clean and all the guy's that work there are wonderful. If you want a great car buying experience. Go to Royal Buick GMC, you will not be disapointed.

JETFAN

Mar 28, 2012

My wife and I are extremely excited about the purchase of our new car from Royal Pontiac Buick GMC. The friendliness and caring exhibited by the staff, Harry, Andrew, and Rob ensured that all of our needs were met. We truly felt that all aspects of our purchase were addressed. This purchase marks our 8th car or truck bought at the dealership but we particularly felt that this transaction was the smoothest of all. Kudos to Engle and Mark and everybody at Royal Pontiac Buick.

Regular Guy

Mar 27, 2012

We have purchased 3 vehicles from Royal, all used actually. Each time the transaction was smooth and everything was very transparent and up front. Royal is also second to none in customers support. We take our Acadia to them for service exclusively because they know the vehicle and have all the parts and knowledge necessary to do the job right. Royal consistently exceeds our expectations.

customer

Mar 25, 2012

I have been a customer of Royal since 1979, buying new and used cars, and having them serviced there also. I trust them to take care of the problems and only the problems, not inventing other problems that do not exist. I recommend them to my friends and am confident that they will be treated fairly also.

Mdbteach

Mar 22, 2012

We had an excellent experience from start to finish. It is nice to do business with people you can trust.

Glenn

Mar 20, 2012

We have been buying cars from Royal for 40 years. Their integrity dedication and professionalism take away the uncertaity of deciding who to put your trust in when making some of life's most expensive purchases.When dealing with Royal, I never even question whether I will be treated fairly,or receive correct information or if they care about my business.I recommend Royal to every one whether it is to buy a car or for service. They have never once let us down in 40 years.....AMAZING !!!

Packer Fan

Mar 20, 2012

I trust the word of those that work at Royal. That is the primary reason that I do have my car needs meet there.

ProudRegalOwner

Mar 19, 2012

It is not everyday that you find a trustworthy car dealer. Be confident at Royal you will find competent folks who are trustworthy and interested in your best interest.

Loyal to Royal

Mar 16, 2012

I have been buying my cars at Royal since I graduated college in 1992 and would never go anywhere else. There have been a couple of times where their honesty has shined through. This was suprising to me in an industry that is not known for it's honesty. Shopping for a new car can be a stressful time, but the people at Royal are so helpful without being too pushy that it takes a lot of the stress away. I highly recommend Royal Pontiac GMC to anyone looking for a new car.

Mogley

Mar 16, 2012

My relationship with Royal Buick goes back to my Father who bought cars from them when they were still Royal Ponitac in Butler. Everyone of us in my family of four owned a car from them at one time or another. My first,and ever only new car was purcased from them,a 1985 Pontiac Firebird Trans AM. Man I loved that car. But marriage and kids meant larger cars, kids growing meant two more cars, and both my college age kids now drive cars they purchased from Royal Buick. Regardless of location or name changes, over many years, I feel I've always gotten good deals from them. As far as service, I honestly feel they are the most trustworthy dealership I've worked with. Prices are what they quote, and any issue that may arise, they deal with immediatly.I have found them to always be truthful and honorable in dealing with 3 generations of my family.I recommend them highly.

Northeast Newcomer

Mar 16, 2012

My experience at Royal was excellent. The staff was professional and friendly. Most importantly they didn't push me to buy a car they could tell I wasn't interested in. They actually listened to my thoughts and found me the perfect vehicle that fit my needs and budget. The purchasing process was smooth. I never felt buried by paperwork. Candidly, it didn't even seem like I was buying a car. I was pleasantly surprised by the whole process.

craigcz

Jan 17, 2012

I purchased a 2011 GMC Sierra at Royal GMC on August 13, 2011. I received professional service in a friendly and relaxed atmosphere. I did not receive any sales pressure and was encouraged to take as much time as I needed to find the vehicle that suits my needs. I was also encouraged to test drive any vehicle I wanted. The staff was easy to deal with and made new car buying pleasurable. After spending time at the dealer, I saw no need to shop elsewhere.

DHaenggi

Jan 17, 2012

I have been a very satisfied customer for 12 years. This dealership is extremely knowledgable and very good at accomodating their customer's needs/wants financially and they also take into consideration the best interest for the customer. I leased my first Pontiac Grand Prix GTP in 2000 and traded in my leased car every four years. I just traded in my Pontiac G8 GT for a 2012 Buick Regal Turbo (I do miss my Pontiac G8 GT) but the Buick is a real nice car (unfortunately, Pontiac went out of business so I still chose to stay with Royal GMC). I went to several other GMC Dealerships closer to my home before going to Royal and had very bad experiences with the sales people. There is absolutely no comparison, Royal Buick GMC is a pleasure to do business with and their Service Department is outstanding.Keep up the good work everyone!