Ruge's Automotive reviews

Mary

Jul 11, 2016

totally professional level of service, and the ability to not ridicule my mistakes or misconceptions, even when they'd be justified

Theresa

Jun 30, 2016

was treated with respect and with courtesy- mr. Sherman was both informative and honest I bypassed a Subaru dealer right in my town and drove 45 minutes to ruges in Rhinebeck to buy my car

Penny

Jun 28, 2016

We are very impressed with the efficiency and kindness of knowledgeable personnel who are very accommodating. They are also honest and straightforward. No games.

Margareete

Jun 23, 2016

Our sales person, Ryan, seems qenuinely committed to providing the customer, me, with a very pleasant, and positive experience. Nice new car.

Barbara

Jun 17, 2016

Respectful,, non-pushy salesmanship, letting the car sell itself. Responsiveness to questioning, ease of pickup, focus on solving problems. Excellent customer relations.

Edward

Jun 9, 2016

Greeted upon arrival, write up was quick and easy. Car was taken into shop within minutes. Also, like your new K-cup coffee machine in waiting room! Check out was also quick; while payment was processed, another tech took a minute to see my name, then indicate to me where car was parked. Only took a minute, but a nice extra touch!

Laura

May 30, 2016

Personable salesman who seemed genuine and honest. We were very happy with how quickly the saleman returned our calls. He was not pushy and seemed very open in all of his answers to our questions.

Harvey

May 9, 2016

Friendly service, understood my needs, wishes and finances and able to target the best choice of mid-level vehicle with desired color

Robert

May 6, 2016

Service was done quickly, evaluation of the car was thorough and honest, no attempts to sell unnecessary service ever at this agency. It is hard to trust auto services but I have found Ruge's trustworthy since the first time I had a car serviced there, several years ago. Have purchased 5 Subaru's here, service has a lot to do with decisions to purchase here.

Tammy

May 5, 2016

Very friendly and addressed all my concerns. Highly recommend Ruge's Subaru. Low pressure sales department and good service department. I love my Subaru,

Linda

May 3, 2016

My husband and I now own Subaru Foresters. I love mine! We are impressed with your salesman, Sheldon. He was attentive and very helpful. Your service department is courteous and efficient. All together our experience with Ruge's has been A+ in satisfaction. Will we come back? Definitely!!

Maryellen

Apr 29, 2016

Everyone is very friendly and helpful. I do customer service so I know how hard it is to deal with the public, but everyone I have met at Ruge's is very customer oriented. I received quick service. Very good business. I highly recommend to my friends.

Sydna

Apr 24, 2016

Jenn is super good. Knowledgeable and personable. She always quickly answered my email questions and I really appreciated that. She is friendly and professional. Serious and funny. A wonderful combination when dealing with the public.

Donna

Apr 10, 2016

Christian Wood went out of his way to help me find just what I was looking for. I can't say enough on how helpful he was.

Eileen

Apr 6, 2016

Fast, Courteous and excellent lounge to wait. Easy to make appointments and follow up was great. Easy location to get to.

Susan

Mar 27, 2016

Comfortable, cordial, no pressure. Have used their service department for all five of my family's Subarus over the years. Worth a trip.

Kathleen

Mar 10, 2016

What I liked most was Sam Rigolino. He told me at the beginning there would be no pressure and there wasn't. Answered all my questions and let take time to make up my mind. I have had some rather annoying experiences with car salesman but Sams approach to selling cars is the best. I know I will deal with him again and reccomend him to friends and family. By the way, I love my new Subaru.

Karen

Mar 2, 2016

Ruge's provides prompt, friendly service. The waiting area has free wi-fi and comfortable seats. The staff seems to care about the customer.

Theresa

Feb 24, 2016

Very pleasant waiting area, including adorable dog...Upfront notice of what is done and accurate pricing estimate. very nice/friendly and professional service desk people. Also it's a very nice ride down from Hudson .And a Keurig Machine in waiting area !

Shirley

Feb 9, 2016

I like the friendly staff and helpful staff. They have started using a new form that outlines everything that was checked. Comforting to know they have checked my car so thoroughly.

Lawrence

Jan 16, 2016

This is the second Subaru I've bought from Ruge's and have always always been impressed by your sales person, Chris Wood, and your service department. Both purchases have been thru Chris and I was happily surprised to see he was still at Rug'e for my second purchase-- I live in Kingston and it would be much more convenient to have bought my cars locally but I feel it is worth my time and bridge toll to work with Ruge's and have told many of my friends who have bought in Kingston the same !!!

David

Jan 15, 2016

Jen was incredibly nice and didn't feel pressured by her. She felt very sincere and kind. It was a pleasure working with her. The showroom was clean and was very comfortable.

Cynthia

Jan 12, 2016

The entire staff was courteous as soon as I walked in the door. My salesperson, Christopher Sherman, was very knowledgeable and helped make the entire process so easy. I would recommend him to anyone going to Ruge's for a new car.

Robert

Jan 9, 2016

Ruges backed the Subaru warranty and did extensive work to preserve my Forster's engine. I was really impressed with the service department's integrity and commitment at quality service. Compliments!

Victor

Jan 9, 2016

the staff was really friendly, they took good care of my car.Jack and Brett listened to my issue and resolved promptly. Couldn't ask for better service.

Joy

Jan 7, 2016

Jenn was very friendly and knowledgeable about the car. She always followed up with things, such as when i asked her to email me the pricing on the Starlink.

Marc

Jan 6, 2016

Salesman (Sheldon Osofsky) was knowledgeable and "low pressure". I was calling four dealers in area and he was the first to call me back (very promptly). Was very helpful in explaining the new Forester. He also made the purchase process go very smoothly and efficiently.

John

Jan 5, 2016

Service was prompt and I was treated courteously. Brett took the time to check the oil level with me before I left the service center. I value the level of expertise of your staff and the attention to detail.

Barbara

Jan 5, 2016

I always rely on Ruge's service, and I've never been disappointed. The shop is always on time, thorough, and reasonably priced.

Michael

Jan 1, 2016

I got reminders for my appointment. You knew what my car needed. You finished the work when you said you would.

Steven

Jan 1, 2016

Professional staff. Because of such great service I only bring my car there for servicing and repairs. Waiting area needs updating.

Martin

Dec 30, 2015

This is my third car from Ruges. The focus is on customer service. The staff makes the experience a pleasant one. the pricing is fair and there is no pressure to make a purchase. I will come back again for my next car.

Alexander

Dec 25, 2015

Appointment process...service associates are awesome. This has been the best car purchase process I have experienced Chris the sakes manager we off the hook.

Norma

Dec 19, 2015

Great staff, friendly, helpful and most important we feel we can trust you. So glad we found Ruges. Our daughter is in college and has been disappointed in the service at the local Subaru dealer. She prefers to have her car serviced at Ruges when she comes home.

Paul

Dec 17, 2015

The service staff are exceptional and very helpful, going beyond to keep us informed on each visit of unexpected needs, time of repairs, and cost.

Stanley

Dec 16, 2015

While I was receiving some bad news, I was kept informed and advised in a professional manner. Unexpected problems were handled in a timely way.

William

Dec 16, 2015

Efficient. Left the car for a few hours, had lunch and a beer in Rhinebeck, took a walk, and picked up the car. Painless and efficient.

John

Dec 15, 2015

As always, I leave knowing that my car has been well taken care of and I feel confident on the road.

David

Dec 1, 2015

Were flexible and expedient in accommodating my schedule. Employees were friendly. The service was excellent, and the car looked great when done.

Petra

Nov 24, 2015

Everyone in the team was extremely helpful, proactive, knowledgeable and attentive to my needs. I worked with Jenn, Joe and Paul and they were terrific!

Barbara

Nov 22, 2015

When I arrived a service person was immediately available to sign me in and discuss the required service and two additional filters that might be needed and the cost and let me decide if I wanted that work done that day or come back later for them.

Paul

Nov 18, 2015

everyone is friendly, polite and knowledgeable. Excellent service and very clean work. service and parts department are excellent. Ruge's Subaru is the only place I trust to have my maintenance done.

Theodore

Nov 6, 2015

I was told my 60,000 mile service would take a long time. It was done much faster than I thought it would take.

Carol

Oct 31, 2015

This is my fourth Subaru from Ruge's I am always treated with the utmost respect. They are fair in their pricing and listen to their customers. Joe Monaco, the sales manager, is an asset to Ruge's Subaru. I am totally satisfied with Ruge's and have referred friends to that dealership. There is a Subaru dealership in Kingston, NY but I rather drive the extra 8 to 10 miles to go to Ruge's!

Maria

Oct 31, 2015

No hard sales pitches there! Just kind and courteous people to work with. This is our second experience with Ruge's Subaru - It was simply a pleasure to lease my first vehicle at Ruge's Subaru and that's why we went back for our second. Plus, it's a great car!

Richard

Oct 15, 2015

I feel confident that my requested work, or recalls, Will be done in an Excellent manor, and almost always, in the time frame that they promised it. A Dealership Can't Get Much Better Than That, can it? NO, IT CAN'T.And All the staff/workers are always Friendly & Helpful.

MM

Dec 22, 2014

My beloved 25 year old Subaru went in to Ruge's for service recently and they discovered the frame and whole underbody was rusted through and it wasn't even safe to keep up on the lift. The car was running well, so I was bereft, but their excellent service department guys satisfied my pointed questions about why it was time to let go of this car. So I went across the street to Ruge's Subaru dealership and Ryan Kelly helped me looked at the used cars they had in my price range. This would be my first self-bought car so it was all new to me, but Ryan was very patient, absolutely UN-pushy and completely straightforward about supplying all the info I needed to make an informed purchase. While he freely offered an opinion if I asked for one, I never got the feeling he was trying to sell me anything...which is pretty remarkable for a car dealer. As a mature female customer, I found his natural professionalism unusual and very refreshing. The best "large purchase" experience I have ever had. Dealer and service dept. both great !

Alma mooney

Nov 24, 2014

Would recommend to friends and in particular the service rendered and clarity.

8catsinahat

Nov 18, 2014

This is the second Subaru Outback that we have bought from Ruges. The staff is very friendly and knowledgeable, making the buying process a pleasure. Do yourself a favor and take a trip to Rhinebeck, NY. We made the trip from CT, and we are happy that we did.

Jack

Sep 19, 2014

This is our third car that we bought from Ruge's. Recommend this dealer to everyone. Our salesman Sam is tops.

Wood

Apr 20, 2013

Quick / easy process. Ian was great! Would come back for sure.

Howard Geffner

Feb 1, 2013

I want the public to know about the buying experience we had. I purchased a used 2012 Outback with 11 thousand miles. NICE CAR, but I am writing about the dealership and staff. I was told by a friend of mine to ask for the manager (Tom) who could not have been more cordial, he in turn placed me with a salesperson named Sam, again, great, We were so pleased with the buying experience my son also purchased a used auto as well. When we arrived on Tuesday evening the cars were ready, paper work in hand and we were in and out for both autos in a little more than 30 minutes. Everything in order and the staff, great, friendly, and a pleasure to buy from them. I have purchased many autos in the past but this time it was an enjoyable and no pressure experience. If you are in the market for a new or used auto you should see the staff at Ruges Subaru, you won't be sorry. Ruges THANK YOU