Salt Lake Valley Chrysler Dodge Jeep Ram reviews

Don

Nov 10, 2016

Good salesmen help to get started on electrical system and keeping in touch on proses from the facktry after I ordered it.

William

Nov 5, 2016

Friendly, no hard sell. Easy to deal with. When I said know to something, they did not try to force me to change my mind.

Stephanie

Nov 3, 2016

I appreciated the fact that everyone was very willing to explain the process to me. I have never bought a brand new vehicle, but Keri, Charles, and Ghassan made it an understandable process, and made me feel more comfortable with my choice.

Cindi

Nov 1, 2016

They have a friendly and helpful staff always willing to take the time to explain everything and offer suggestions on what needs to be taken care of when.

Jeremy

Oct 28, 2016

Very fast and friendly service plus my kids love the hot chocolate machine and we are out of there in twenty minutes for an oil change

Kerry

Oct 26, 2016

Great, I was in and out under the time I was told it would take. Very impressed. I will definitely recommend Salt Lake Valley Chrysler Dodge to my friends.

Tracy

Oct 26, 2016

Quick service. Friendly people in all departments. And a fair price. They did very well in the whole purchase process. Will be going back to them again in the future.

Charles

Oct 20, 2016

Easy check in & check out. Customer friendly even though the needed repairs were two factory recall tasks. Done ahead of time.

Psags

Oct 20, 2016

Steve ran all over the lot until we found "the pick of the litter." Experience was topped off by a Jordanian gentleman handling the financing.

Donald

Oct 19, 2016

Took my truck in and it was inspected and confirmed that day repair was seamless Larry helped in every way to make the repair easy .

Kellie

Oct 17, 2016

My Service Guy kept me informed of the status. The service was quick and easy. I will definitely go back.

Kevin

Oct 17, 2016

The service manager was great. The tech that performed the work on my truck did a fantastic job. It's really the first oil change that was done right... no drips, clean work!

Todd

Oct 17, 2016

my car was ready before the estimated time. It was not supposed to be ready until the next day but they were able to complete it the same day even though i did not have an appointment when i dropped it off.

Karina Hannay

Oct 16, 2016

Every one we worked with were very helpful. We think we will really enjoy our car and will definitely recommend your dealership to others. Thanks for your help.

lovemyjeep17

Oct 16, 2016

I moved to SLC from out of state and needed to buy a car upon arrival. Keri and Ally coordinated an airport pick-up for me so I did not have to worry about transportation upon arrival. Keri was super patient and thorough; we went on multiple test drives, and she helped answer all my questions. She recommended what vehicle she thought was best for my needs, even though it wasn't the most expensive model I was considering. She was super great to work with, and I was grateful for the honest feedback. I would definitely recommend Keri to friends and am definitely going to go back to SLV Jeep for my next Jeep!

Morgan

Oct 15, 2016

I normally dont like going to dealerships for service on my car, but brandon smith changed my mind on that thought. It was quick and painless. 5 stars all the way around.

Rory

Oct 15, 2016

work was completed in a timely manner and doing the vehicle inspection bringing possible maintenance concerns to my attention are appreciated.

Matthew

Oct 14, 2016

Great service, very attentive and very quick, and at a great price! We usually go to Jiffy Lube for oil changes but the price and service here has changed our minds.

Jane

Oct 8, 2016

I felt that the service deparrtment was professional and knowlegeable. My Jeep is 3 years oldand is in good condition, thanks to SLV. Larry Foote was helpful.

Kirk

Oct 8, 2016

Brandon at service desk treats me like Royalty! Very efficient and speedy quick lane oil change! Love it! Always friendly!

Browns05

Oct 8, 2016

I was treated fairly, with respect and never pushed. They didn't have the vehicle I wanted but kept after it until they found it. I like to go at my own pace when buying a car and that's exactly what happened. No improvements needed. I've used their service dept before also and they are great as well.

Sharlene

Oct 5, 2016

I was treated with respect. The repair was made very quickly and an additional issue with the car's computer was solved for me. Thank you!

Kelly

Oct 3, 2016

The sale was not a hard sell, the sales person treated me with respect and was knowledgeable, and the management staff were easy to talk with, and finance was easy.

Aho

Oct 2, 2016

Fast and trustworthy. Friendly and customer friendly. They provide a shuttle to take me to work and even pick me up if I want.

Maxine

Sep 29, 2016

Got my oil changed in 30 Minutes. I liked being able to pay with my credit card at the service attendants desk. Everyone was welcoming and friendly

Brent

Sep 28, 2016

It was amazing nice friendly it took only 30 minutes for my oil change thanks Bradon . Coffee was good the center was clean

Brian

Sep 27, 2016

It was quick with a limited amount of time that I have and we are about a100 miles away from the dealer so getting our vehicle back quickly is nice.

Jacqueline

Sep 23, 2016

Everyone was very courtesy. And the service dept was very helpful, in answering a few questions. Service was pretty fast, the waiting room was comfortable, so it didn't seem long before my Jeep was ready!

Lyle

Sep 23, 2016

I was treated with respect and I got my truck fixed. But I think 11 work days was a little long. I still do not know if it will stay fixed because I have had a lot of problems with theEngine and it has been in the shop a lot.

Gary

Sep 21, 2016

Even though I did not buy the truck at this dealership they were more than happy for me to bring it in for service.

Michael

Sep 18, 2016

Not the high pressure sales that so many dealerships are known for. When the deal was made, the car was prepped and detailed in good time...

Kristen

Sep 15, 2016

Brett was friendly, open, and willing to answer any and all questions. The process although is always a long one was made to seem quicker because of all the friendly people involved.

Ralph

Sep 11, 2016

fast and complete everything went great they were nice and it did not take very long, the bill was reasonable for all the work they did

Thomas

Sep 9, 2016

Bought a Jeep (tm). Salesmen Matt and Scott were friendly, funny and accommodating to my needs and wants. All the reps that I met were professional, neat in appearance and seemed willing to do what it takes to make the customer happy in the deal. This is the second vehicle I've purchased from Salt Lake Valley. I should get a free T-shirt with a cool Jeep (tm) logo. Or a coupon for McDonalds for some fries. Firm handshakes all around are fine but still......

Roger

Sep 8, 2016

I had a scheduled time for the service and was happy to have the job completed in a professional and timely manner

Bill

Sep 7, 2016

Service work, customer support, and turn-around time is always top notch, and the free pick-up and drop-off shuttle service is a great bonus!

Shirlee

Sep 4, 2016

No hassles and limited normal wait time to have service completed. Very good customer service. Happy to see all those who helped me with my original purchase with my jeep this last February that stopped by to say hello to me and give me a hug while there.

Carl

Sep 1, 2016

Speed in the approval process, I called on the truck I wanted before hand; and they had everything ready at my arrival.

Jeffrey

Sep 1, 2016

Larry Foote was helpful, friendly, and knowledgeable. All the work was done quickly and correctly. For a dealer, the prices were reasonable.

Douglas

Aug 31, 2016

I've been coming in for almost 13 years, never had a bad experience. Always been taken care of whether I had an appointment or not.

Victoria

Aug 30, 2016

Richard is great. Very helpful and knowledgeable. He did the necessary due diligence to help me get the pricing, and sourcing of parts concerning my car repair.

Greg Dohm

Aug 26, 2016

Bought a used 2014 Jeep Grand Cherokee about 6 wks ago here - one of the better buying experiences I've had (and i'm 50). The sales advisor's passion and knowledge about the vehicle was far above average and the honesty and effort toward great customer service I found dealing with their finance, service and parts folks was exemplary. Only been to service for 2 minor things (new key fob for example) and they were very respectful of my time and provided accurate time estimates for service both times. And after I had difficulty getting a new, free owners manual (evidently only provided to original owners from Chrysler/Jeep) a man in the parts department went out of his way to obtain a manual for my vehicle and handed it to me as I left with my newly programmed key fob. These things in and of themselves may not seem huge, but the impact they made on us was significant- the people are good and genuine and we'll go back for that as well as their products.

Jennifer

Aug 26, 2016

got in quickly, Brandon was so friendly, waiting room and restrooms were very clean. 2nd experience at SLVCDJR and will come back.

Lee Ann

Aug 24, 2016

Staff were friendly, helpful, and quick in their service. They made sure that everything that I needed was taken care of.

Robert

Aug 24, 2016

Quick, Professional, Helpful. I was greeted immediately and informed of dirty air filter. In addition to oil change I asked for tire rotation which also was completed quickly.

Kepler

Aug 23, 2016

Easy drop off the night before, was able to pick up late the next day. They let me know of two other issues that I'll need to take care of soon, but did not pressure me to fix right away.

Vincent

Aug 19, 2016

Quick, even though you had to order the oil. Clean waiting room, with Coffee. Would like a better TV in waiting area, very minor complaint

Jeffrey

Aug 17, 2016

Brandon was so extremely helpful and professional. He assured us he will put a rush order on a backordered fuel part, for which we are grateful as we are traveling back to AZ in less than a month and do not want to be stranded somewhere without the ability to get gasoline. He also made sure he came in to the waiting room and let me know intermittently about the progress of the recall work, etc. Much appreciated!

Jerry

Aug 16, 2016

Friendly, professional, caring, respectful and highly competent staff. They estimated the work to take four hours and were able to get it completed in less time. Very efficient operation. I couldn't be more pleased with my experience with Salt Lake Valley.

Kenneth

Aug 11, 2016

Fast service did a good job on time they kept it on my time frame price was good truck came back as promised

CB wyo

Aug 9, 2016

I was interested in a new 2016 Dodge Charger R/T. I sent an inquiry I was email 2 days later. Then that was it. Sent a second inquiry the following week. Someone finally called. I talked and gave information on my trade, was they would get back to me with a estimated value. A week goes by and still no call back, so I called and the person I talked to gave me the estimated value. Which was $2000 lower then what I had just gotten 3 week earlier. Again I what told them they "would get back to me". I wasn't a direct line of a dealer and most of all I wasn't treated like a surious buyer. I just found the overall experience unhelpful.

Shary

Aug 9, 2016

Fast, and Friendly, first time we have used this service place, will use it again, I did want the oil change light to be reset, but just took a minute to look up in the manuel.

Charlene

Aug 8, 2016

Everyone was friendly. Not impressed in the way I was sold my Jeep. Yes there was some confusion. Yes they made it right.

Chesca

Aug 6, 2016

Everyone is nice. As soon as eye contact is made everyone smiles. We just love our saleman Reese, he's the bomb dot com. :)

Jon

Aug 6, 2016

Service team went above and beyond expectations. Was out of town, and they got me in, and taken care of. Would highly recommend this dealership over the one in West Valley City UT, who wouldn't give me the time of day. What a difference a 15 minute drive will make.

Mike

Aug 4, 2016

I have worked with Brandon for several years. He has been awesome to work with! Always done on time and everything explained to me up front.

Charolette

Aug 3, 2016

I was pleased that most of the approval process was completed before I arrived and that everyone was on top of their game when it came to getting me all I wanted. So very pleased I choose my Renegade and that your dealership made it hapoen

Dorothy

Jul 31, 2016

I was treated like a valued customer and the work was done in a timely manner. Everyone was very courteous. The restroom was very clean and well maintained

Austin

Jul 29, 2016

Good people, solid experience. Helped me out more than I could have hoped for. Went in unsure of how to make the car of my dreams happen and they took care of me like I was one of their own.

Brien

Jul 28, 2016

Courtesy.Honest advice and consultation.Relationship building. Acknowledgement of history w/dealership and service. Attentiveness. Warm friendly staff. Value for price.Always impressed when I visit.

Rick

Jul 26, 2016

Great customer service. Service personnel and technicians were great to work with. Would definitely bring my vehicles back and definitely recommend to friends and others.

Galina

Jul 25, 2016

I like all of your technicians they always explained me problems with my car and ways to solve these problems.Thank you very much.

MikeyGR.

Jul 25, 2016

Sales associates were not pushy at all. They helped me find something that fit my needs and they were able to work with me on the terms of my agreement. Would recommend them to anyone!

John

Jul 20, 2016

Easy dealing with the salesman, kept informed of the process the entire time. Would recommend car or truck detailed before buyer takes ownership.

Charles

Jul 19, 2016

it was nice to work with a company with integrity the whole staff was great to work with. thank you so much.

Cindi

Jul 18, 2016

They always take great care of my car. I don't take my car anywhere else and have been going here for years.

Farand

Jul 18, 2016

Service manager/representative was knowledgeable about my service questions. I have confidence that Salt Lake Valley Chrysler Dodge Jeep Ram is servicing my vehicle correctly.

Amanda

Jul 13, 2016

My experience with Salt Lake Valley was really great. I first came in in March 2016 to look at the Grand Cherokee and told Bret Simons that I was looking for a June/July Sale date. I returned in July and quickly found my Jeep Cherokee that I wanted as the Grand Cherokee was a little large of a load for a future RV purchase (Towing toad). I had a great sales person Bret Simons who showed me a few models that I wanted to see and never was pushy, thats a plus when shopping for a large purchase. Shall I need another Jeep vehicle in the future I would return to Salt Lake due to inventory and sales associates. This was an out of state purchase.

Toni

Jul 5, 2016

I brought the jeep in due to the recall of the shift gears, I was told it would be done in 3 hours and it was done in 2 hours, which was great. The shift gear seems to be working great and my jeep was washed and in great condition. Amazing service. Thanks, Joe Bush for your help and your excellent customer service.

Catherine

Jul 3, 2016

Was super easy, no appointment needed and very FAST! Went on a Saturday, checked out the cool cars on the lot while waiting.

Jim

Jul 3, 2016

They were willing to take the time to listen and make sure they met all my concerns. Very easy to deal with. Like dealing with friends. I never felt rushed or pushed. Extremely happy with the purchase.

Angela

Jul 1, 2016

Willing to work with me- took both my trade ins.Came through with what they said the would, i.e. loan rate.

Edwin

Jul 1, 2016

Larry is great! He gets me in quickly, has a no-nonsense approach to business, and gets things done. I know he is just the point man to a great team.

Rodney

Jul 1, 2016

Our experience was the easiest and most pleasant experience buying a car we've ever had in 40 years of car buying. Charles, Gus and Randy were all exceptional people to work with. They went above and beyond to get us the truck we wanted. Thanks!

Blake

Jun 29, 2016

The service staff was ready for me when I arrived and responsive. The car was done when they said it would be and, again, the staff was responsive when I arrived to pick it up.

Darrell

Jun 29, 2016

The salesman Dallas was awesome. He answered all of my questions and did not rush or pressure me. The staff was very friendly and made this car buying experience the best I've had.

Eric

Jun 21, 2016

I didn't feel pressured and the sales guys worked with me until we came to an agreeable deal. It was a good a buying experience.

Thomas

Jun 18, 2016

Mitch and the young man who finalized the transaction for us. They were both courteous and professionals. A very easy transaction.

Carl

Jun 16, 2016

Brandon very helpful, friendly, knowledgeable. appreciate shuttle service, explained all necessary work, repairs, parts needed. work accomplished in very timely manner.

David

Jun 16, 2016

Larry Foote, my service advisor, has always been helpful, honest, and done his very best to have my Jeep serviced quickly and efficiently.

Mark

Jun 15, 2016

I really like the guys there. They go above and beyond to make sure you are taken care of. For instance I got upset and well not acting like myself and I have such a repore with the the guys there they called me on it and let me vent. I bring this up because it was not my most glorious thing I did. I want you to know these guys have gotten to know a Vet and his quirks. Makes me feel good that they take the time to get to know their customers.

Joann

Jun 11, 2016

I appreciate that the transaction didn't take all day; that there was no wearisome back and forth, back and forth before coming to agreement on trade and sales price. All personnel were courteous and straight forward.

Larry

Jun 3, 2016

Able to fit my jeep in on the day I called. Verified the fix for a recurring problem before returning the vehicle.

Alice

Jun 2, 2016

Jordan was helpful but not pushy, I feel like I good a good price on the Jeep and a fair trade in on my MINI. They understood that I was rushed for time and did the paperwork quickly.

Dan

May 30, 2016

Friendly salesperson. I appreciated that he introduced us to the service manager in case we needed help in the future.

Brenton

May 28, 2016

Went in to have side mirrors corrected. Came from factory with two mismatched mirrors. Randy / Matt in front house, made sure everything was taken care of. Brandon in Service had it all done in under an hour.

Zachary

May 26, 2016

The salesman was excellent and thoroughly covered every aspect of the vehicle. His communication was clear, concise and accurate. And his follow-up was excellent.

Michael

May 23, 2016

As always, i was met at the door with a smile. The service tech, took my car immediately. I love coming into the service center.

Thomas

May 22, 2016

My service writer was/is Larry Foote. He has always been totally helpful, diligent and has always seen to it that my Jeep Wrangler Rubicon gets the best possible service at a great price. Larry is also, always caring and concerned that I or my family member, whoever, brings in the Jeep is well cared for and all concerns are quickly and kindly address. Thank you for having such a wonderful representative of Salt Lake Valley Jeep available to care for our Jeep and my family members. Tom Deaver

Jody

May 19, 2016

Every time I visit Salt Lake Valley Dodge I am treated very well. The Service technicians are very knowledgable and have my best interest in mind. All the employees are very considerate of my time as well.

Kevin

May 13, 2016

Arrived at the dealership late but still got me in and on my way(air-bag recall) in a normal amount of time.

Curtis

Apr 29, 2016

The service department is on the ball and very courteous. My Dodge Caravan was repaired correctly and with no delays. You service mangers are very helpful as well.

Elissa

Apr 28, 2016

The sales and finance staff were very attentive and friendly and willing to help get me the best deal. They also stayed late in the evening without rushing me to help finish the transaction.

Donald

Apr 27, 2016

I was able to get right in for service. Everything was done on time. Joe ,in the service department took good care of me. I will definitely keep coming here for service

Marilyn

Apr 25, 2016

The service was so fast, clean environment and friendly staff. The buying experience was wonderful and I can tell the service will be just as great.

Jennifer

Apr 18, 2016

The Service. Larry helped me with getting my Nitro in so it could be emissioned and things went smoothly. People like him make coming here for service enjoyable.

Eric

Apr 12, 2016

I liked the fact that I wasn't lied to. Brandon told me exactly what was going to happen, and that is what happened.

jswins82

Mar 28, 2016

I bought a used car from this dealership at the start of the month. The 5 minute test drive went great. I was told I could I could get the car looked at by an outside mechanic if I left a deposit. But later the dealership seemed wary about it (I wasn't sure why). Another salesman told me that I couldn't and reassured me of the cars quality and the inspection that it received. I bought the car. 1 day later on a 20 minute drive it started to smell like oil. The next day on a 45 minute drive, it started smoking. Now I know why they didn't let me get it looked at. I took it back to the dealership and spoke with Gabe, the sales manager, and he told me that I should have bought a warranty and sent me on my way. I called and asked to speak with someone else about the issue, that gentleman apologized about Gabe's response, and scheduled me an appointment. I showed up for the appointment and Gabe told me that guy had a family emergency and took me into his office to tell me again that he was willing to do nothing. The repairs came out to $2,300 and the inspection paperwork that I received, giving this car a clean bill of health was obviously falsified. This type of fraud and negligence can be expected from a hole in the wall dealership, but not from a dealership of this supposed caliber. I am extremely disappointed and will post this review everywhere else possible to prevent someone else from being taken advantage of by this dealership.

Holli

Mar 18, 2016

They were able to get my can in quickly, and told me about a couple things to look out for with my van. Another employee grabbed some packets for my kids that had a coloring book, crayons, and a puzzle. They thought it was the coolest thing, ever!

Robert

Mar 18, 2016

I liked that they were friendly the had great salesmanship and their coffe machine was extraordinary. Got me into a top of the line overland and made me extremely happy.

Ryan

Mar 17, 2016

Great vehicle price.No pressure sales team.Fantastic support team. Somehow the keys were locked in the vehicle hours after I left the lot. They helped identify a locksmith and reimbursed the amount. Thank you Randy and Charles!!!

Farand

Mar 16, 2016

Salt Lake Valley Chrysler had the vehicle I wanted for the right price. I bought my previous vehicle there and I especially like the service department. Brandon Smith treats me like I am his most valuable customer.

Rylie

Mar 16, 2016

Great customer service, they truly helped us get into a better car to fit our family and didn't play any games. They are awesome. Reese was super helpful in getting us in a wonderful car that I love.

Maryann

Mar 11, 2016

Todd and one of the service tech's helped me beyond words! They went far beyond the call of duty and I appreciate that so, so much!!!!!!!!!

Jeanne

Feb 27, 2016

VERY KIND AND WELCOMING STAFF. Michael was very accommodating and easy to work with. Made the experience smooth and friendly . They were all very trustworthy, the manager made me feel at home and that I could trust him.

Phillip

Feb 7, 2016

Prompt service, they listened to my request and confirmed what I said, my vehicle was ready and cleaned when I was told.

Daryl

Feb 3, 2016

We found a couple of issues on a used car that we liked and test drove. The radio didn't work and a fuse was blown. The dealership was very nice and offered to repair both of the issues for free if we bought the car. I asked if the car was AWD, and the salesman made an honest mistake and said it was. I called the next day, and the dealership was willing to take the car back when I found out that it was FWD. We ended up keeping the car, but it was a positive experience overall.

Jeffrey

Jan 30, 2016

Joe was friendly and knowledgeable. The service was done quickly with a detailed report on the condition of my car. Job very well done.

David

Jan 29, 2016

The sales staff worked really hard to get me into the vehicle I wanted, and the finance department did a great job finding a loan that fit into my budget range.

Janet

Jan 29, 2016

Very friendly, listened to what I wanted in a vehicle and worked hard to get me into the vehicle of my choice.

David

Jan 16, 2016

I presented without appt to see if Emissions testing could be done. It was, without hesitation and in a welcoming manner. Additionally, several recall issues were addressed - again, it was done on-the-spot without having to make return appt.

Matt

Jan 5, 2016

Joe Bush was very prompt in assisting me when I pulled up to the service bay. He answered all my questions and informed me of next services needed for my vehicle. Very helpful....

Lauren

Dec 17, 2015

The entire team worked with me to get me in the right car that I love for a great price

Roger

Dec 15, 2015

The above question would not let me select a number but I say-10Treated very well and work was done on time.

Troy

Dec 15, 2015

Fast and friendly service, I had the oil changed and the tires rotated, I was in and out in about 30 minutes.I appreciate the way Brandon always makes me feel welcome and that he appreciates my business.

Eugene

Dec 1, 2015

I had gone to LHM Dodge felt like no one really cared what the sold me long as I bought something NOW! Got feed up called was put in touch with Jodan who really listened to what was looking for whole team was outstanding

Paulene

Nov 24, 2015

The sales staff were very informative on the car and it's options. It was a great experience in buying a vehicle.

Jerry

Nov 18, 2015

I liked the service at your dealership. But the last visits I have made it really has been hard to get into the service department. As to the service writer, he was very helpful and my car was none faster than I expected.

Holly

Nov 16, 2015

I liked that I had been sent a discount coupon for an oil change and that it was honored. The service was fast and friendly.

John

Nov 16, 2015

Brandon Smith took excellent car of me. He explained what needed to be done, and my car was ready before scheduled time. Brandon does a great job. Thank you

Jeep Fan For Life

Nov 14, 2015

I have already test driven two 2015 Jeep Cherokee Trailhawks and spent many days doing research before I had went online at Salt Lake Valley CDJR, so I knew exactly what I was getting into when I had decided to look online for any 2015 Jeep Cherokee Trailhawk equipped with a V6. I had found one in their inventory that was a Deep Cherry Red, stock #J15603A. I had submitted my interest of that particular vehicle to them on Tuesday, Nov. 10, 2015 and begun the credit process. Keep in mind that they are located in Salt Lake City and I live three hours away in Vernal Utah. After a short time Ally had called me and said that I was approved!The next day (on Veteran's Day) I had made the three hour trip out to them to begin the purchase process. I was informed that my vehicle of choice was just recently sold and the inventory hasn't been updated yet. So they had asked me of a comparable unit was acceptable. I told them that it had to be the 2015 Jeep Cherokee Trailhawk with the V6 in one of five colors. Parked not that far away from where I was standing was a Granite Gray Cherokee, Stock #15610A, that had met all of my requirements. That Granite Gray sure did look good in the sunlight!This day was Ally's day off, but she had came in just to help me throughout the entire process. This had thoroughly impressed me! This had shown me how dedicated that they were to providing excellent customer service. Ally began to introduce some of the many features about that particular unit, including the crumple zone in the engine compartment, which I had not heard of or seen online. She had proceeded to tell me more about the vehicle, which had been quite a load of information.It was time to take the unit out for a test drive. As we were driving Ally had shown me more of the car's features, including the UConnect features, the display screen, and much more. As we approached the Interstate I was afraid of punching it, but Ally said to "go for it!" I was very impressed with the instant response that I felt. This machine is a beast waiting to be unleashed!Once we arrived back at the dealership we had begun the paperwork process. This process was the most painless that I've ever experienced. I got to meet the staff, including but not limited to, Brandon Smith in the Service dept, Reese, Gabe, Ghassan, and many others. All of these people were never pushy. They had made sure that I was comfortable and always let me know that they had refreshments.Once the final slip of paper was signed, the temp tag went up, Ally had proceeded to answer more of my questions that I had. Please make note that she was getting cold from the lowering temperatures, but she had insisted that she was ok. She wanted to be sure that I knew everything that I had needed to know about that particular unit before I had drove it off the lot. Her knowledge and expertise was outstanding!As I was driving back home I couldn't help but notice as to how well that the vehicle was so expertly engineered! It drove like a dream! Thanks to the wonderful staff at Salt Lake Valley CDJR I was able to drive home in my new dream vehicle. I especially want to thank Ally for everything that she had done, she did not have to come in on her day off, but she did. These people have my respect for life.

Jeep Fan for Life.

Nov 12, 2015

What can I say? My plans of purchasing a new vehicle were only in the works, and I was looking at a purchase time frame around from January 2016 to July 2016. I was only looking for a test drive to insure that the vehicle choice that I have made was the right choice. I've been looking into the Jeep Cherokee Trailhawk for several months now. My specifications for a Cherokee was that had to be the Trailhawk with the optional V6. I was even willing to drive three hours from home to shop at this particular dealership. When I had arrived at the dealership the Cherry Red Cherokee Trailhawk that I was very interested in was just recently sold, but the staff made every effort to insure that they had a comparable unit on the lot. The one that they had selected was perfect in every way, even the Granite Gray color was awesome in person! Regarding the staff, what really impressed me is that the sales person that I had spoken to on the phone the day before was off for the day, but she had came in on her day off just to assist me through the entire shopping experience. She had answered every question accurately and confidently, and was sure to ask if I was comfortable or not. She was an amazing person, as well as the rest of the staff. I will highly recommend ANYONE to visit this big town dealership with a small town friendly service. I drove home that evening with a brand new dream vehicle with a huge smile on my face. The Jeep drove like a dream. It was tame and mild mannered, but underneath the hood was a beast waiting to be unleashed, and on the hill climbs and in the passing lanes this Jeep shined brightly.

David

Nov 11, 2015

Larry was very pleasant. He quickly identified the problem and had the car fixed in about half the time originally projected.

Marilyn

Nov 3, 2015

Very knowledgeable about vehicles, low pressure, and they really cared and worked with your budget. It was an awesome experience.

Lloyd

Oct 28, 2015

I was very happy with the friendliness and patience of the sales staff. I think we met most of them with all of our visits. Everyone was very willing to do all they could to make sure we were confident in our decision.

Thomas

Oct 22, 2015

Our Service Writer, Brandon, And Larry are absolutely fantastic!!! They keep us informed, and are the most friendly and knowledgeable I have ever had the pleasure of doing business with for our Jeep Rubicon.

Ryan

Sep 24, 2015

The sales staff was knowledgable, but if they weren't 100% sure about something they would tell me so and that they would find out. They also didn't put on a lot of pressure, mostly just presented various options.

Jason

Sep 18, 2015

no pressure sales. They listened to what I needed and met my needs. I will be buying from them in the future

Paul

Sep 15, 2015

Great personnel Brandon Smith goes above and beyond with customer service I am a man of few words no need for more

Iline

Sep 9, 2015

you promptly took my information. It only took a little over 2 hours to complete the job. I will tell everyone needing service to pick these guys.

James

Sep 9, 2015

The total experience was easy and enjoyable, from taking a test drive to dealing with the purchase. I would definitely buy here again.

Robert

Sep 4, 2015

Great, professional people to work with from questions to close.Easy transaction and good price brought me there. Would be glad to recommend friends and family to buy there.

Douglas

Sep 2, 2015

wonderful people excellent service new building under construction and of course just the car we wanted in stock and at a fair price

Don

Aug 30, 2015

Fast, friendly and efficient. Service adviser Richard was helpful in determining what issues concerned me and addressing them. Thumbs up!

Wesley

Aug 28, 2015

Last month I took a car to a neighborhood shop for a $200 dollar repair and came out of there owing $1700 to get the car to pass inspection. I felt like I had been corn holed by them and with no way of knowing if what they said was true or not. Every time I have visited your shop I am completely happy with the work and have never felt cheated.I have been told by several reputable people that you guys are the best in the business. Thanks.

Chase

Aug 26, 2015

Friendly and quick service. I brought my new vehicle into the dealership for service. I was able to buy a package deal for multiple services that saved me a lot of money.

Gregory

Aug 17, 2015

Brandon is professional, friendly, prompt, and delivers on his committments. He kept me well informed and made me a loyal customer with his attitude and actions.

Harry

Aug 14, 2015

The nicest thing at SLV Chrysler DJR is the people, specifically Brandon in Service, Bob next to him, and Wally in parts. The dealership as a whole is very pleasant, but I have much more experience with the Service/Parts folks. Brandon in particular is superb with his service know-how and his genuine warmth and delight at seeing you.

Ross

Aug 7, 2015

The dealership employees were very friendly. I didn't feel the information on the tax on my car was explained correctly. When I returned and explained what was told to me I did not get what was our agreement

Tracee

Aug 7, 2015

AJ as well as your team that does the approvals and such, was amazing. AJ was so sweet and caring with our little grandson that has been there two times with two different purchases over the last month, holding him, talking to him, which made it so much easier. The team that did that helped us find the car that would fit our needs let the little grandson toddle in there and would talk to him. Sounds like a minor detail to some, but it made it a good experience for him, thus making our experience easier and more enjoyable

George

Aug 4, 2015

Outstanding experience!! At 52 years of age I have purchased many vehicles but never has the transaction been so professional, honest, friendly, and smooth as the one my son and I had with Hiram Lopez, Reese Buck, Ghassan Daoud. Together they not only sold a vehicle but created customers for life! I would recommend anyone purchasing a Jeep to visit Salt Lake Valley first!

Joellen

Aug 1, 2015

I can't tell you how impressed I was by your service center. It was our first appointment at Salt Lake Valley Chrysler Dodge. We weren't sure what to expect and were very pleased with our experience there. From the moment we pulled into the driveway, we found every member of the staff were courteous and attentive to our needs. We came in for a recall on our Dodge Journey and were in and out in a very short time. Thank you for making our visit so successful.

Richard

Jul 17, 2015

Richard Lindeman was superb! He explained in detail in layman terms what had to be done for an extraordinary expensive repair.

Dj

Jul 10, 2015

Larry, our own service writer treats like royalty. He is honest with us and tells us when the car can be worked on so that we do not waste time and go with out it. He does his best to see that it is a one time trip and that it is done on time. He also works to get an honest price. Wow, is that different or what?

Kevin

Jun 29, 2015

I was trying to surprise my wife with a new car. I was a little hesitant about making the purchase without consulting her. They went out of their way to come up with a creative way to help me out. Made the whole experience fun. I will definitely be back.

Richard

Jun 10, 2015

This is the second car I have purchased from Salt Lake Valley. With both purchases, I appreciated the "no haggle" process that I experienced with the sales and finance staff. Through the whole process, I felt that I was working with a sales and finance staff that had integrity. I did not leave the dealership frustrated and thinking I had just been "worked over". I left feeling it was important to the staff to provide me with honest answers and a simple, but, thorough experience. I never felt like I was being coerced to purchase a vehicle I wasn't interest in or pushed to look at vehicles above my price range. I gave the sales and finance staff my parameters and they worked with me to insure my needs were met. The process was handled very efficiently. My sales staff didn't leave me alone for multiple, extended periods of time while he appeared to talk his sales manager into giving me a better deal. Both the purchase and finance processes were completed in a reasonable time frame.

William

Jun 3, 2015

We are very happy each time we visit your dealership. I fell like a Granny to most of the young men. Hugs and they are always nice and let me hug them. So glad we found you.

Donald

May 21, 2015

The professional way I was treated. Promt and on time service .This type of good service will keep me coming back to Salt Lake Chrysler, Dodge ,Jeep .

Charles

May 8, 2015

I've dealt with the service department for several years on a commercial level, felt very confident using SLVCDJM service on my new personal vehicle! ( Jeep Liberty) !!

CSD4

May 6, 2015

I'm not one to write reviews, but these guys deserve a shout out. Jed and Jason literally made this purchase the most painless auto experience we have ever had. We came in not being in the best situation with our last car and these guys handled it like pros. These guys give car salesmen a good name.

Jennifer

Apr 20, 2015

I have always been treated like family at Salt Lake Valley Chrysler Dodge Jeep Ram. I know I don't have to question whether I am getting the best price because they have ALWAYS given me the best deal! I will be a customer for life!!!

Eleazar

Apr 8, 2015

They understood why I was there, they got to me quickly, and they did not try to up sell me anything else. I have been doing business here for more than two decades now.

Steve

Apr 3, 2015

The salesman (Charles Ziska) spent 2 hours showing me how all of the features worked (seems like there are millions) after I bought the caar.

Dale

Mar 29, 2015

Service tech did a great job of greeting me and answering my questions. Your staff did a a timely service for the needs of my vehicle, prior hinckley service staff were very poor in their service protocol, i returned to see if it had changed.

Bonnie

Mar 22, 2015

Repeated back to me what I had requested and also made a couple of suggestions that I thought were worth having done, too. Great job and I left self assured my car was ready and safe for a long distance trip. Thanks so much to Richard!

Mark

Mar 13, 2015

Scheduled appointment for 11am got there early and they took it in right away. Was told it was going to take 2 hours. Did not take that long. Got an est. and final bill was $2.00 over. I think that is really nice was not blind sided with a bill twice as much.

Alan

Feb 20, 2015

Bob my service advisor was upfront and very friendly. The overall services performed on my vehicle during my quick oil change appointment was beyond my expectations. The fact that my oil life indicator on the instrument panel was reset. The windshield sticker reflected my next oil change at 7000 miles instead of only 3000 on the previous dealers sticker. Finally I appreciated that I actually got back the half quart of oil left over from one the oil bottles. Thank you Thank you.

Mark

Feb 12, 2015

Salesman were knowledgable and friendly. Listen to our opinions regarding our trade in. Answered all of our questions regarding our purchase.

Troy

Jan 13, 2015

I have had my truck serviced at this dealership many times. They have always provided great service.On my most recent visit I was very impressed with the level of service I received and they went out of their way to make me feel like a valued customer.Larry was very helpful, helping me resolve a ongoing warranty issue.Brandon was awesome before, during and after my visit. He went above and beyond to help me schedule an appointment, communicate with me during the service and went out of his way to make me feel appreciated afterwards.I will definatly return and recommend them to others...

Steve

Jan 9, 2015

Richard was very helpful and professional in helping me with a defective radiator that wasnt even the dealerships fault. At no charge for a diagnostic. I was in for thermostat problems a week prior, then the radiator cracked. We both thought maybe it was related to the service

Corey

Jan 5, 2015

Very efficient and the service advisor was friendly and professional. I also got to chat with a salesman regarding a newer Challenger Scat Pack or Hellcat. I may be in soon to place an order.

Stephanie

Dec 25, 2014

Every person was helpful and had great personalities. They took care of all my jeep service needs in a timely manner. I found the place very comfortable and warm to wait in.

wdnoon

Dec 7, 2014

I had the great honor on spending time with Cody Harris on purchasing a new 2014 Dodge Durango Citadel. Cody and I went on a test drive and he showed me the new Durango including all of vehicle's "bells and whistles." Cody was extremely friendly and knew his way around the car; pretty good for a new salesperson. It was a privilege to work with Cody on his first sale. Everyone else at the dealership from the sales manager and service department to financing was also very friendly and easy to work with during my visit. I highly recommend going to Salt Lake Valley Chrysler Dodge Jeep Ram.

2015 Special ordered Chrysler 200C

Dec 4, 2014

Worked with Jed Devenport and had a great experience. Both my Mother and I bought a new 2015 Chrysler and LOVE them!!! Sales team was easy to work with and made the buying process easy and fast.

nanette.waters.1

Dec 4, 2014

Special ordered a 2015 Chrysler 200C. Employees were friendly and always ready to help me with information, paperwork and pricing. Love my new car and will return for service at this dealership.

DJLOCKSGUNS

Nov 7, 2014

The work was done and a difficult problem to find was found. Nothing worse than an intermittent. Larry my service adviser kept pushing the mechanics and calling me for more information until it was nailed down and then it was fixed quickly. Larry is a friend that everyone should have. When he is not there Braden is another friend you should have. I do not suffer incompetence and I continue to go to SL VALLEY CHRYSLER, DODGE, JEEP for service.

Richard

Nov 6, 2014

it was good service. As you know I have been dealing withSalt Lake Valley (Hinckley) for forty years. That should tell you what you want to know.

James

Oct 30, 2014

We were promptly taken care of and advised how long it would take and what the problem was. We were done sooner than the time frame advised it would take.

Michael

Oct 13, 2014

the ease of showing up and getting an oil change right away. And the staff make you feel like that care about your car.

Happy Jeep Owner

Sep 23, 2014

We had our heart set on a white Jeep Grand Cherokee and Andrew was able to locate one, drive it to the Salt Lake Dealership and even picked us up at the airport when we flew in from Santa Barbara to get the car. Every step of the way he was helpful, professional and concerned with our total satisfaction. We'd buy from here again in a heartbeat.

Harry

Sep 19, 2014

There was and has always been this sense that everybody at the dealership has gotten the same letter : TAKE CARE OF THE CUSTOMER! It is very nice to have people who remember you and your car, but also that they simply do care. My service advisor, Brandon, and Bob, and everyone at the stations is working like they have 4 arms. But they never forget the personal, human touch.

Robert

Sep 18, 2014

The welcoming attitude of Everyone. The fairness of the deal. The willingness to do what was needed to satisfy my needs.

Donald

Aug 27, 2014

Andrew Bird was our sales person and he was very knowledgable about the product. We were looking for a tow behind our motorhome and he did not waste anytime fitting us with a vechile. We had a few specials requests and he was able to match us up, thus far we are enjoying the new ride.

Josh

Aug 15, 2014

Richard was very helpful during my service appointment. He kept me updated during the day about the progress of the job, and he helped fix a secondary problem that I was having without charge. I would highly recommend him and the dealership.

Rodney

Aug 13, 2014

Mr. McFarland is professional and friendly and makes coming to get my jeep's oil change a comfortable and easy experience. I feel no pressure when I'm there and well taken care of. I feel like I'm important when I arrive and valued when I leave. Thank you Mr. McFarland!

Don Jarvis

Aug 12, 2014

Walked in with the wife in a buying mood and the wife fell in love with the Mega Cab. Quick paperwork, approved quickly and I even traded in 2 vehicles which I did not have with me on a Saturday. They quoted my vehicles just by pictures and I was happy. I shook hands and said lets do it. I did not expect to drive it home that night because both my trade in's were at home. They gave me the truck and Monday morning I had both vehicles brought to them and they were happy with the estimates from the pics. Zero pressure and in and out quick. Financing went quick also. Got the Percentage I wanted. Great too work with. 5 Star service all the way. Thanks everyone for your great Customer Service......

John

Jul 31, 2014

My serice advisor was very professional and knowlegeble. My SUV was finished when promised. I had no problems at all.

Gregory

Jun 30, 2014

I needed tires and saw your special. I asked Bob, he got all the information, he had them in stock so my husband said to purchase, he got them mounted and aligned, while I waited. It was perfect timing, I did not have to go back..GREAT JOB!!!!

Dean & Kristie S.

Jun 14, 2014

This is the first new car my wife and I have purchased in 12 years. I came to the dealership simply to see a Jeep Grand Cherokee Limited that I had already researched online. From the moment I walked in the door I was treated like a long time friend. The staff was helpful not pushy and I was allowed to browse the lot without being constantly shadowed. When I saw what I wanted I was attended to, but never over sold. They were honest, upfront, and always concerned with my needs. I've purchased several new cars over the years and this was by far the best car buying experience I have ever had. Many thanks to Big Mike, Trevor, and Keyvan. I look forward to seeing you again soon.

DeanandKristie

Jun 14, 2014

After doing some online research on a 2014 Jeep Grand Cherokee I emailed and chatted with all of the local Jeep dealerships. I got the run around and false promises from all BUT Salt Lake Valley Chrysler, Dodge, Jeep, Ram. From the very beginning I was able to access their inventory online and see real world pricing (like most of the other jeep dealerships), the difference being that when I requested a quote from the other dealerships they immediately began the monologue of car salesman speak. You know that continuous run around of "you have to come see us", or "I cant give you that information online even though we have an online representative", or "can we have your mobile phone number because we don't want to put anything in writing", or "we simply want to get you in and wear you down so that you just want to get a car, any car, get it over with and run away". However, when I emailed Salt Lake Valley Chrysler, Dodge, Jeep, Ram something entirely unexpected occurred, they actually emailed me back with an honest, real quote. Yes you heard me, they gave me a real quote online and even gave me better pricing than my research had led me to believe was possible. When I got to the dealership they treated me like a long time friend. They were very helpful even before they new I had already received an online quote. They allowed me to browse the lot without a tag along. They answered all my questions and were genuinely concerned with what I needed. After telling them about my online quote they didn't start the "lets pass the client around game" the salesman handled my requests pulled the car in question around and made it easy for me to want to stay and conduct my business. My financing questions were answered with great detail and I left with the car I set out to buy the way I wanted to buy it. My thanks go out to Big Mike, Trevor and Keyvan for making this the best car buying experience I have ever had. I look forward to doing business with you all again.

Raymond

Jun 8, 2014

I'm always looked after, always advised of any potential problems, offered solutions and never advised to do that which is not yet due or necessary. It is this kind of service that builds trust.

Harry

May 28, 2014

Everyone I met was clear that they would help get things done for me, whatever the reason for my visit. The shop tools, desks, and even the staff were clean, well organized, and friendly. From my first visit, I have been treated like a VIP. I researched about ten different dealerships for the two types of vehicle I was considering---and after going in person to them, one stood out. It was the people at Salt Lake Valley CDJR.

Bradley

May 23, 2014

Great sales staff. knowledgeable and not pushy. answered all my questions. I had planned to stop in and just gather info but I ended up making a deal to buy a new Jeep Limited before I left the dealership. A++ service.

John

May 22, 2014

The salesman was very knowledgeable about the different model choices. After listening to what we were looking for he showed us several cars that had exactly what we wanted. I researched the cars on the web and found the website (your local dealer website) to be very helpful. The aggressive pricing, including the dealer discount, was surprising, and sold us quickly on purchasing the car we had selected as our top choice. Overall it was the most pleasant car buying experience I've ever had.

Holli

May 16, 2014

When I first purchased my van in 2009, I took it to the Ken Garff dealership in West Valley City for regular maintenance. They were never personable, and I had multiple visits where I left completely frustrated. About a year ago, I decided to find a new dealership. The moment I drove into the service department at Salt Lake Valley, I could feel a difference. Everyone that I have worked with has been kind, cheerful, and incredibly helpful. They get my van in and out quickly, and understand my time constraint, since I normally have my three young boys with me. It is so nice to know I have a dependable place to take my van, with people that are willing and happy to serve.

Eric

Apr 30, 2014

I had a "check engine" light spontaneously turn on, and I greatly appreciate how quickly your staff worked to check my Jeep out despite having no appointment.

John

Apr 22, 2014

I've always had a wonderful experience with Saly Lake Valley Chrysler. Everyone is professional and knowledgable. They are by far the best dealership I've ever dealt with.

Robert

Apr 3, 2014

Made appointment. Arrived at time scheduled, vehicle was tested expeditiously and returned promptly with no time wasted.Service rep. was friendly, courteous and knowledgable.

Jeffrey

Apr 2, 2014

Richard the service writer was super. He was the first one that I felt really cared about me and my car. He felt the car was not ready quickly enough and sincerely apologized. I didn't realize it was later than estimated. It really wasn't. His people skills are the best I've seen in a number of years. Kudos!

Todd

Mar 30, 2014

staff was very prompt and courteous and when my steering wheel was not straight after my alignment they were apologetic and arranged for me to bring it back in. when I did bring it in the shuttle driver drove me all the way to work when all I asked for was a ride to the trax station.

Corey

Mar 27, 2014

Very friendly and efficient. I was also notified of a recall on my 2009 Challenger engine timing chain that the parts needed to be ordered for. I appreciated the heads up and will be scheduling my next visit when the parts arrive.

Scott

Mar 27, 2014

Very accommodating. Didn't have a lot of time to find the truck I wanted. Tyler and nick were jumping through hoops to find me a specific truck by the time I flew from Denver to salt lake. They made it happen.

Alfredo

Mar 24, 2014

I have visited others Dealerships for service and they usually takes too long, service at Salt Lake Valley is always fast and friendly.

Tony

Mar 21, 2014

Service manager got me in and out quickly for an oil change, tire rotation and front end alignment. Honored all coupons and gave me a $10 discount since car didn't really need a front end alignment after inspection.

Dietmar

Mar 20, 2014

The service was great. All people were very courteous and prompt. Answered all questions and made very good recommendations when asked.

Scarey0519

Dec 31, 2013

Didn't disclose issues with the car and promised to fix it on 2 separate return visits and both times did not complete any work.

Dark1

Dec 6, 2013

I purchased a 2013 Jeep Wrangler Sport. As soon as I drove off the lot with my new Jeep the fuel light came on. I had just purchased a new vehicle and it was delivered to me on empty. This was the first of many problems with the Dealership. I requested and was promised a 4 inch TeraFlex lift, rims, tires and tint at the time of my purchase. I was quoted $7060 for those items and that was the amount I paid in addition to the purchase price. I was referred by the Dealership to Dealership International to have the work performed. As soon as I sat down with Dealership International I was informed that I was getting a Rubicon Express 3 and a half inch lift. Not a TeraFlex. In addition to this I learned through my own investigation that Rubicon Express as well as ProComp the maker of the tires are both parent companies of Dealership International. I asked for a price breakdown of what I was getting and was repeatedly ignored. Finally after my insistence I was given a price breakdown of $6403. When I brought to Mike's attention that I had paid $7060 he added an additional amount of $139 for the mud flaps he had agreed to provide to me free of charge, for my inconvenience during the process. Which brought the total to $6552. Mike made no offer to refund me the balance of what was left. He stated that was his commission for selling me the vehicle. It was only after my demand for the balance that it was returned to me. Mike went on to state that the Dealership does not normally give an itemized list of product and work performed. So if I had not demanded an itemized list, Mike would have pocketed the balance of what I had over paid and was owed. None of my LiftShield Warranty was explained to me and I was given the run around every time I requested to speak with a General Manager. I believe the Dealership is running a scam, by quoting a blanket price for labor and materials for aftermarket items and pocketing the difference. When I requested my stock rims and tires which I had purchased when I brought my vehicle, they were given to me, however Mike informed me that he was doing me a favor, because the Dealership does not normally return them. Even though I had paid for them. This was one of the worst purchasing process that I have ever experienced.

Derrick Larm

Nov 15, 2013

BUYER BEWARE! They seem nice and helpful, but when it comes to calling you back or helping after you purchase a car, GOOD LUCK! We purchased a new 2013 car here and asked for a DVD system, since we were at a dealership we expected that it would be a factory DVD system. It didn't seem that like a big deal to the salesmen and the car's stereo can play DVD's. So we went along with it. Lesson learned. We should have asked for a brochure or more information. It was an after market DVD, some mystery brand, it was an EXPENSIVE OPTION TO ADD. Now to hear sound through the speakers we have a wire dangling out of our glove box and then we plug it into the AUX input of the car's stereo. Another complaint is that the engine must be running to watch a DVD. This is our second car with the a DVD system and the previous system (in a 2004) was much better. After several calls and visits complaining about the installation they have yet to call me back. During the visit where I showed the salesmen the wire he agreed that he didn't think the installation was very professional. That was weeks ago and I have yet to hear back from him. We have purchased a warranty and now I am extremely nervous. If this is the kind of service I get then it appears to me that the chances are very strong that they will weasel their way out of the warranty. YOU HAVE BEEN WARNED.

DerrickLarm

Nov 14, 2013

BUYER BEWARE! They seem nice and helpful, but when it comes to calling you back or helping after you purchase a car, GOOD LUCK!We purchased a new 2013 car here and asked for a DVD system, since we were at a dealership we expected that it would be a factory DVD system. It didn't seem that like a big deal to the salesmen and the car's stereo can play DVD's. So we went along with it. Lesson learned. We should have asked for a brochure or more information. It was an after market DVD, some mystery brand, it was an EXPENSIVE OPTION TO ADD. Now to hear sound through the speakers we have a wire dangling out of our glove box and then we plug it into the AUX input of the car's stereo. Another complaint is that the engine must be running to watch a DVD. This is our second car with the a DVD system and the previous system (in a 2004) was much better.After several calls and visits complaining about the installation they have yet to call me back. During the visit where I showed the salesmen the wire he agreed that he didn't think the installation was very professional. That was weeks ago and I have yet to hear back from him. We have purchased a warranty and now I am extremely nervous. If this is the kind of service I get then it appears to me that the chances are very strong that they will weasel their way out of the warranty.YOU HAVE BEEN WARNED.

Randy

Jul 30, 2013

The Wasatch front is full of auto dealers I wanted honesty and a great experience. In my travels to basically every dealer close to home I found the only thing beautiful with the "big" dealers were their facilities. I was met with salesmen who acted like bloodhounds in order to get me into a car. One thing about me is you will not push me into buying anything especially from a shady salesmen at the dealers that "hear you." It's all a facade. I truly gave up in purchasing a new Chrysler after being misinformed, lied to, humiliated, and out right scared to go into another dealer. A friend of mine recommended to me that I drive slightly out of my way and visit Salt Lake Valley and WOW! I was met with genuine people and a whole different environment I hadn't been use to. I found the car within 20 minutes, the younger salesmen new exactly what I needed and treated me like a human. They have been fantastic the entire time I've owned the vehicle. By staying in touch and making sure i'm satisfied, I truly felt valued and respected something you would think would be easy for most. Since then my mother and uncle have both purchased new vehicle from Salt Lake Valley! Don't let the bright lights and big store fool you they don't "hear you" and they don't care.

Troy_T

Jul 30, 2013

Gave me a great deal on my 2013 Jeep Wrangler and even bought me dinner :-)

harman66

Apr 17, 2013

Hinckley Dodge was recently sold and the name was changed to Salt Lake Valley Dodge...Visited their new Dealership, Salt Lake Valley Dodge: I was in their on Saturday, 4/13/13, and purchased a Truck, I left the dealership about 5:30 p.m. Upon getting home, I realized that I really cannot afford the vehicle. I called back about 7:30 p.m., they were closed. I was at their door Monday morning when they opened, and tried to talk to them about my situation. I explained that I could not afford the payments. I asked about trying to work with me, I was even willing to pay a fee $1,000 for their trouble, they would not budge. I was told by my sales guy that he would have to talk to his manager, who would not be in until 12:30 p.m. I left the truck there, and took the bus home, as to not add additional miles to the vehicle. I returned at 12:30, and he basically said the same thing, but I could speak to the owner. I immediately went to speak to the owner, but he was unavailable. I left a message and asked him to call me, he never did. I returned to the Dealership twice more that day, but was unable to meet with the owner. I went again on Tuesday morning, and again the owner was not available. I left another message, but still have not heard back. I spoke to the Sales Manager about the possibility of a different vehicle, which would have a lower payment; again he refused to even discuss options. I asked about some of the extra service agreements being removed, they would not even look at it. I indicated that I absolutely cannot make that payment, but they are not willing to look at any options. I understand that I signed a contract, but I also understand customer service, and trying to at least entertain or offer some options, NOTHING. VERY DISAPPOINTED!!! As of this time, still trying to meet with the owner.

Johnny M Dale

Dec 19, 2012

Purchased a 2009 Dodge Ram 1500 from Hinckley Dodge in March 2011. Drove the truck home and within one day the sensor for low tire pressure came on. Called the service department immediately and Chad said swing on by we will look at it. Okay well "swinging by" is 60 miles and an hour away since I live in Liberty, Utah Well the next time I was in SLC I stopped in and Chad "checked" it out. I am going to assume this consisted of putting some air in the tire which made the sensor go off. Within 3 or 4 days the sensor light was on again. Called Chad and this time he actually told me to ignore it. YES IGNORE IT! I am sure this will void my warranty was my response and not wanting that I trucked it on down to SLC again. More of my time sitting around the dealership. Again Chad says okay it's fixed but won't tell me if he has replaced the sensor just that it's not on amymore. He keeps trying to say it is the change in the weather temperature. This defies common sense since not ALL the tires had lost pressure just one! So this has been going on now for almost 2 years. 7 different visits regarding this tire sensor. Chad decides to inform me today that my extended warranty will cover a new sensor and it will only cost me $100 for the deductible. First problem I have with this answer is why didn't you say that 2 years ago? Now this is a whopper I had done some research a while back about those sensors and had found that those TPMS sensors are only about $11. The time to change them is only 15 minutes or so. I found this to be an utter insult. So please anyone thinking about dealing with this dealership please DO NOT! The competency level there is somewhere in the 60% range according to all the reviews I have been able to find and where I went to school that was a FAILING GRADE!

sbellut

May 17, 2012

GREAT deal on a new Jeep Wrangler. Friendly service, no hassles, good selection, and fast! Larry in service is the best. Bill in Parts really helped me out with some accessories. Cool place, no complaints.

grennric

Mar 28, 2012

1/30/2012 bought "factory rebuilt transmission with 3/yr 100,000 mile warrantee". 3/28/2012 - returned the car with transmission issues 7 TIMES and only driven 1,069 miles. First time back was less than 200 miles later -- seems like I have been back every week since then. They either can't find any issue or keep replacing the same two parts. They REFUSE to replace the transmission. Care is back there again with same issues, same engine light code, same everything. DO NOT GET YOUR SERVICE DONE HERE - they will fight you every step of the way and just keep trying to "fix" things vs. REPLACE things.

sbskateboy

Aug 22, 2011

This was and is the best buying experience I've ever had with a Dealer, no tricks switching you to another person to close the deal, upfront pricing, full disclosure. I bought probably 20 new cars in my lifetime, I've never seen it so simple, I would highly recommend to anyone looking for a new Jeep.

GreedyJerks!

Jul 5, 2011

Like getting ripped off? Then this is your place! They'll charge you more than 4x as much as any other service center just because they "have the Chrysler name." What a bunch of bull. $480 for a $80 fuel pump?! And don't forget the $400 of service on top of that!!! These guys will never see another one of my dollars.

aliascb

Aug 18, 2009

They only provide a shuttle drop off, so if that is your only vehicle, you have to find your way back to the dealership. They told me to drop off my vehicle Monday, it's now Wednesday and when I called, they haven't gotten to my vehicle yet. So what was the point of dropping off my vehicle on Monday!!!!

xpt5005

Jul 20, 2007

One way shuttle service! What the...? You drop your only car off, then get a shuttle ride home. They won't come and pick you up to get your car!! That is ridiculous!!!!!!!!!!!!!!!!!!!!!!!