Sawgrass Infiniti reviews

Mike

Oct 2, 2016

The experience with Sawgrass Infiniti was exceptional. I would go back and buy another car from them for sure.

Michelle Maxwell

Sep 30, 2016

I love the service they prove there. The manager Luis is is the best u can ask for. He makes me want to by cars all the time. Toni the female she sets up maintain man she is awesome. Make u feel so comfortable and don't want to leave there. Very very very professional and educated with everything that is going on.

Kam

Sep 29, 2016

Sawgrass infiniti the best infiniti dealer in Florida.Excellent Service Service before during and after sale.This is clearly a five star dealership.The entire staff was knowledgeable and very professional...My entire buying process was a breeze! Special thanks to Matt,Brian,Rufus and Mike you guys are the best (true professionals) keep up the good work.My next vehicle purchase will definitely be from Sawgrass Infiniti.

Julian Lopera

Sep 27, 2016

after walking on the showroom for 5 minutes Walter came to the rescue and 1 hour later, we finalzed our deal. He found the car my wife wanted and we were out. THe car was ready for pick up 2 days after, and it took us less than 2 hours to do the lease process. The overview of the car was very complete and a couple of extras were given to us.

Dfarwell

Sep 26, 2016

I have leased 3 Infiniti's from Sawgrass Infiniti and have always had a great experience. I even referred my sister there and she's now driving her second Infiniti. Pier is great to work with when I'm ready for a new car. I highly recommend!!

Paul Thomas

Sep 23, 2016

Great dealership, thanks Alan for the service on my G-37.

GoNoles

Sep 22, 2016

We recently just purchased a used car here and it's in great shape. Walter, our sales rep really helped us get a good deal and made it a very easy process.

Ross

Sep 20, 2016

Absolutely professional approach to work. Fully satisfied with the work of the Dealer Centre.Special thanks to Alan.

Jerry P

Sep 14, 2016

Took my car in for service. Tony Shaw goes out of his way each and every time. He had a car waiting for me once paper work was completed. When I picked up my car it was washed and ready for me. The young lady that collects the payments was so nice had a smile on her face the whole time. Thanked me for using Sawgrass Infiniti. Tony always thanks me also.

N

Sep 10, 2016

Always a pleasant experience. This is the only place I would service my Q50.Highly recommended.

Anslem Pierre

Sep 9, 2016

I enjoyed the service that and the buying process was good and they went out there way to make me happy in the car I wanted thank you.

KatherineB

Sep 9, 2016

Great experience from the minute we walked in and was introduced to our Salesperson. Pierre was exceptional, he listened to our needs and got the deal done.

Sebastian

Sep 8, 2016

We have all been there, the dreaded morning after looking over the sales contract for our vehicle purchase with a sense of buyers remorse, knowing the deal we negotiated is far from what we ended up signing. This was my third Infiniti lease and I was lucky enough to have met Brian Shiner, who was upfront and transparent throughout the entire purchase process. From beginning to end, he exceeded every one of my expectations all the while delivering a truly unique client experience. Do not underestimate the significance of a vehicle purchase as after one's home, this is probably the second most important financial purchase we make. Rest assured that my only regret the morning after was that I had not leased my previous two Infiniti vehicles with Brian.Truly a One of a Kind Experience!

Kara Hausfeld

Sep 7, 2016

Steve Samson is always so helpful and committed to giving unbelievable service !!!I would give them a thousand stars

SFLA QX50

Sep 2, 2016

Walter and the finance team made leasing our QX50 a great experience.

Vin

Aug 28, 2016

The team at Sawgrass Inifiniti is the best from sales to service!

Bobbie Anken

Jul 21, 2016

This is the first dealership I have been to in a very long time that I could highly recommend! Rubin, my sales associate was very helpful, knowledgable, & professional. Gabriel in finance was outstanding! The Dealership was clean, they offer a wide variety & they have already followed up on my satisfaction. To me, this is a big deal! Anyone can sell you a car, but how many think about you after the sale? I would highly recommend this dealership, my sales associate, & Gabriel in finance!

Marco Ortega

Jul 21, 2016

They really help you to get the car of yours dreams

Fahad Syed

Jul 7, 2016

Had a very good Experience at Saw-grass Infinity.From Sales to Finance, had a wonder experience working with the Folks.At the end, Got a fair deal and very satisfied.I will definitely recommend Saw-grass Infinity to my friends and family

Ken

Jul 2, 2016

I've owned and driven Infinitys since they first came out in 1990 with my purchase at that time of their top of the line Q45. Needless to say I've purchased subsequent Infinitys from a number of different dealerships but my recent purchase is the fourth Infinty I recently purchased from Sawgrass Infinity. They are, in my opinion, the best and most responsive dealership I've had the pleasure of dealing with. Their sales person, Pier Russo and their finance person Mike Alonso, could not have been more professional, attentive, knowledgeable and accommodating to my needs. Having purchased as I indicated four previous vehicles from Sawgrass I can also say that they have the best service department and Tony Shaw is the best service manager I've had the pleasure of working. I am only too happy to recommend these outstanding employees and Sawgrass Infinity for anyone looking to purchase, lease or service an Infinity.

O Jessica Oko

Jun 18, 2016

I love sawgrass Infiniti because their focus is about the customers and they truly provide an exceptional service that guarantees customers loyalty. Whether am in a hurry or have the time to wait, they ensure that work is done correctly. With their new technology service update and pay system, they are now more efficient and helps save customer's time.

Clarkie

Jun 17, 2016

I had an exceptional service advisor in Richard and was concerned when I was told he is no longer working for Sawgrass Infinity....Well I am happy to say that Toni Hew is beyond exceptional. She is excellent at understanding the issues and keeping me totally informed. Thank you Sawgrass infinity

jules epstein

Jun 16, 2016

this is my 8th infiniti brion went out of his way as he does many times to make sure I got the best price at service with followup phone calls

InfinitiQ50400

Jun 8, 2016

I had a very good buying experience at this dealer. My Sales Consultant was professional, respectful, courteous, friendly and resourceful. He was knowledgeable about the Infiniti vehicles and about my vehicle which I was trading in. He was very easy going and good to deal with from day one. After my purchase, I contacted him a few times regarding questions and he was again very courteous, respectful and he was able to answer all my questions.The Team at Sawgrass Infiniti also helped me in purchasing accessories for my new vehicle.My experience with the Finance Manager was great also. He explained all the details and paperwork to me and made sure I did not leave with any unanswered questions.Before I came to Sawgrass Infiniti, I had visited the South Motors Infiniti and Warren Henry Infiniti dealerships. The service which I received at Sawgrass was not comparable to the service I received at the other dealerships. The Team at Sawgrass Infiniti went beyond my expectations and made sure I was satisfied with my purchase. In addition, instead of servicing my car and purchasing parts at my nearby Infiniti dealer, I will be driving an extra hour to Sawgrass Infiniti because of the exceptional service I have received at this dealer.

Katie Q50 Sport

May 19, 2016

I was shopping for a car for 3 months but Rufus Williams did an amazing job by keeping posted on the infinti Q50. I went in to look at them and I was greeting with a smile and felt at the right place. I tried the Q50 and Q50 sport. I was so please with the Q50 sport I went home with it. I just want to Thank Rufus in sales and Gabe in Finance for doing a great job.

Jeff

May 18, 2016

I alway take my car for service and see Tony in the department. For 5 years he has given nothing less of excellent service. They always offer a loaner if needed.I am on my third Infiniti.

robwesq

May 16, 2016

Met internet sales manager Brian Shiner a few weeks ago when checking out cars. One of the main reasons we went back was because of Brian. We loved the 2016 QX50, and once my wife and I decided on it, we had to go back to Brian, and he delivered a fair price and an easy experience. Kudos also to Gabriel handling us in Finance. Thanks.

enjoylife

May 10, 2016

I went in to Saw grass Infiniti to purchase a use car to replace a previous Infiniti. My experience with sales was pleasant, but after the check $ was signed and I began to work with finance it went from pleasant to lackadaisical. For almost three months I was promised per contract a car tag and it has been one excuse after another with the blame placed on the customer as to why it wasnt delivered. No one took responsibility, nor was willing to make things right. I was given the run around for almost three months with no concern. No communication or follow through. No return calls or emails in a reasonable time frame. Only when I called or emailed would I get some information, however still no time frame for when anything would be done. I would hear excuses, like we are working on it. Its going to take a while or I thought this department had done it already. Even after expressing my frustration and asking to speak with a general manager still no follow through (from finance) until I called to speak with a general manager. The customer service there is ridiculous. With Saw grass its clearly not about keeping your business. I love infinit brand cars and will probably purchase another one in the future, but not with Saw grass Infiniti.

MrQ50

May 3, 2016

The best Infiniti dealership is South Florida. Truly Exceptional car buying experience as well as an awesome team of dedicated service advisors (Toni Hew is the best), who do their utmost to ensure customer satisfaction.

Happy Eleanor Berman

May 1, 2016

I enjoy very much coming in for service because of Steve Samson, He is the perfect man for a job such as his. He is very pleasant and knowledgeable. He answers all my questions and discusses all aspects of the work that is required. He makes sure I understand the pricing before I leave, sees to a loaner car for me in a very efficient way, and just makes the whole experience pleasant, not something I would dread taking care of as I hear from some of my friends they experience. He has been my representative for many, many years and I would not ever want to switch.

Chiefmoe

Apr 15, 2016

Best dealer ever great customer service sale man was Walter and Gabriel and Bryan the owner they gave me the best price and the used car I bought was so perfect that it looked new

AllenB

Mar 31, 2016

Awesome Experience! Pier Russo at Sawgrass Infiniti is top notch. Very attentive and works hard to meet your needs. Everyone is friendly and ready to help. Infiniti vehicles and employees are #1

Ed H.

Dec 17, 2015

Cars.com was great, I sent an email to this dealership through the sight and received a call from the dealership within an hour. I was told by the person I spoke with that he was going out of town and he'd have another salesman contact me. After the first week went by without any attempts to contact me I assumed they didn't want my business or decided to sell the vehicle I was interested in to someone else. Finally about 3 weeks after my initial email through cars.com I received the follow up contact I was told would be made within hours or days. A dealership which fails yo do what they say isn't a dealership which I want to do business with.

Elizabeth Preville-Wurms

Oct 10, 2015

After experiencing the most bizarre, dishonest, and disrepectful treatment after leasing and having to return a car at another local dealership due to a recall that they supposedly knew nothing about, which is weird because the rest of the dealerships for this particular brand throughout the country knew about it, I was really disappointed with the whole car buying/leasing process. After returning said car, we stopped by Sawgrass Infiniti and were greeted by Max James, Sales Consultant. One word...FABULOUS! No pressure, let me vent, made us feel so comfortable the second we set foot onto the dealership floor, and even moreso when we test drove what is now our QX60! Matt Park worked up an amazing deal for us and we are so grateful! Michael Alonso in finance took the time to go over all of our paperwork and made sure we understood it all. Each and every person that we encountered at Sawgrass Infiniti was professional, courteous, and couldn't thank us enough for our business. Five stars is not enough to show my gratitude and appreciation for how you took car of us. I will definitely recommend your dealership to everyone I know! Thank you!

Jeannie

Sep 9, 2015

I don't usually take the time to do reviews, but I had to make sure to acknowledge the excellent & attentive service provided by Mr. Pier Russo. Please...if you are looking to make a car purchase, Infiniti or used car, be sure to ask for this gentleman. He is thorough, professional and not your cookie cutter, pushy salesman. He is knowledgeable and treats you respectfully. Mr. Pier Russo sets a standard that all salesmen should strive to reach. He will work with you to ensure you are happy. I'm excited to finally be in the car I've always worked hard to own & drive. :)

Melina M. Lottimer

Aug 17, 2015

My review is for the service dept. My advisor Steve Samson always gets the job done and helps make each car service appt as smooth a process as possible! Steve is exactly the type of service advisor you would want. He explains the service needed and why, and always responds to messages within minutes. Thanks Steve for your excellent customer service!

Ilise Litwin

Jul 26, 2015

Brian Shiner made this purchase experience excellent. He created a relaxed no pressure environment and was extremely informative about the car. I love my new car!

Albert

Jul 23, 2015

I bought my car at another local dealership but will only go here for service. Top notch facilities and service advisors. Steve Samson is a guy you can trust with your vehicle. Straight shooter and no pressure and cares about you. I wouldn't trust my baby with anybody else. Because of the excellent service and interactions I've had with several of the employees, I'm buying my next car at Sawgrass Infiniti. The cream always rises to the top.

Derek Z-Man

Jul 13, 2015

Brian Shiner (online sales) replied to an online question about a certain vehicle I was interested in and gave me the information needed. I came in a few days later and he showed me the vehicle and really took care of us with not making us feel pressured. He started the paperwork and had the car detailed while we went to lunch and our finance advisor, Mike Alonso had everything ready and got us out quickly with no end of deal pressures for warranties, etc.... If anyone tried to pressure me, I would have left for sure but they made it really easy.

MoonT

Jul 3, 2015

Sawgrass Infiniti is hands down the best car dealership I've been to in my life. If you're thinking on an Infiniti, do not waste your time going to other stores. Sawgrass will deliver the best service and offers.

David

Jul 2, 2015

The experience my family had with Sawgrass Infiniti was hands down the most pleasant car buying experience yet.

AP

Jul 1, 2015

I cannot complain about anything everything in the experience was good from when I came in the salesman is a total professional and would recommend to anybody any day.

Diane Denni

Jul 1, 2015

I would definitely recommend Sawgrass Infiniti to my friends and family, just as I was referred to them by my daughter. Everyone I was in contact with was very friendly and helpful, and made me feel very comfortable from the moment I walked in. Many thanks to Hasaan and Jason for making the purchase of my new car such a pleasant experience. I look forward to being a loyal satisified customer. Almost forgot, the associate who took care of all the paper work, the day I picked up the car. Sorry I forgot your name. He was extremely helpful, friendly and very pleasant. Thank you too!

Emertko

Jul 1, 2015

Easiest and most enjoyable car purchase I have had!,,, incredible staff...

Ms. Singletary

Jul 1, 2015

Special thanks to Max, Louis, & Gabe! All displayed great customer service....and got me into the car I wanted!

C. Torres

Jun 30, 2015

Always talked to Tony Shaw, great guy. Explains everything in detail and kelps you posted with the process. Great cust service

WRR

Jun 22, 2015

awesome experiance from beginning to end. our salesman Brian S was great

charmaine chiocca

Jun 17, 2015

Bought many cars from Sawgrass Infiniti. My salesman was Pierre who is fantastic. Courteous knowledgable and very helpful. My service representative is Danny who goes above and beyond what he has to. The facility is clean and comfortable to wait for your car

Boca Dave

Jun 10, 2015

I contracted 5 different Infiniti dealers and Sawgrass gave me the best price by far. And then the treatment from the sales force (Brian/Pier) to the finance guy (Gabriel) was top class professional service.

T Santino

Jun 7, 2015

I always get treated fairly at Sawgrass Infiniti. I have worked with 3 different service reps, Daniel Simpson, Steve Sampson, and Anthony Shaw and they have each gone above and beyond to assist me! Great team over at Sawrgass Infiniti!

Stephanie, Miami Beach

Jun 5, 2015

Alan Moreno was fantastic! I leased my car out of state but when my alternator died, Alan stayed late to wait for me so that I wouldn't be stranded without a car. He provided me with a loaner with a full tank of gas and 2 days later my car was ready. Awesome customer service.

Hector

Jun 3, 2015

My sales rep Brian & finance manager Mike were easy do deal with! Great leasing experience.

Margie Lopez

Jun 3, 2015

Ten years ago I bought my brand new QX56 through this dealership at their old location. My experience through the purchase, (my salesman no longer with them, Garfield), was so easy and not at all stressful, that when they moved to their new location in Sawgrass I decided to follow them. Mind you I live in Miami. Ever since, I make the trip to have my car serviced by Harley at Sawgrass Infiniti and my current Assistant Service Manager, Tony Shaw, keeps me going back to them. I don't mind the drive at all because the quality of service and professionalism, the quality of their loaner vehicles, the degree of excellence in having the car serviced is well worth the drive. Recommend them, OF COURSE! I have been recommending Sawgrass Infiniti at all car shows that I go to annually, to my friends and family, and to anyone who rides in my car and comments on how well maintained it is. They keep my "BIG BOY" running like new and keep me smiling and De-stressed! I will be looking to purchase a new vehicle through them and I know they will be as loyal to me as I have been to them over the past 10 years when it comes to assisting me with my next purchase. Sawgrass Infiniti and their service department are the best I have ever experienced (before I bought my QX56, I used to own a Lexus...never again)! Thank you to Tony Shaw and Harley...you guys are a car owner's dream come true!

Miguel

May 5, 2015

I was shopping around and they got me!!!! Everything started with Pier (sales executive) what a great young person, very knowledgeable and great customer service. Then Gabriel (finance executive) was a gentleman and everything run smooth and without hassles Now I am returning to get my car for maitanence and the service is even better; Toni is a great service representative, they retuned my car before the estimates time; the waiting room is great and the relaxing chairs are awesome.!!!! Way to go!!!!

Marshall Ho

Apr 17, 2015

Whenever i had a problem with my Infiniti FX 35, Tony Shaw would quicky resolve the problem with new parts and great installations. Tony is a professional that i would recommend to everybody.

adgirl

Apr 14, 2015

Everyone there was helpful, respectful of my time and knowledgable about the product. Excellent place to buy. I was there on a Saturday and although they were busy i was able to purchase my new car in a short time.

Joe

Mar 30, 2015

I had recently acquired a G25 down in Florida and had to drive it up north and needed some quick assistance with maintenance. Sawgrass Infiniti was recommended to me and I could not have been more pleased with their help. Their staff were extremely pleasant and understanding, especially Louis from the show room and Tony Shaw from service. Can't thank them enough.

SecondCar

Mar 22, 2015

Second car. They cover all the details. Called and texted to make sure all questions were answered.

R. Hutch

Mar 19, 2015

Pier Russo is wonderful to deal with. He is thoughtful, thorough and knows the Infiniti cars well. I recommend him highly.

Yani DV

Mar 10, 2015

The sales team at Sawgrass infinti were great! Gerard got me the best deal I could find! I highly recommend him as a salesman and sawgrass Infiniti as the dealer to go to

Irish Man

Mar 2, 2015

I couldn't be more pleased with the service I received at Sawgrass Infiniti! They are the BEST!

Isis

Feb 28, 2015

My service Rep Alan Moreno is the best,he always is aware of my car need I live in Miami but I only trust in Sawgrass Infiniti for my car services,no matter how far I have to drive

Doug P

Feb 27, 2015

I have owned BMW's, Audi's and Mercedes. Over the past 6 six years and soon to be 9 years I will have owned an Infinity from Sawgrass Infinity. Besides my Infinity easily being comparative in style and performance to the previous cars I have owned, you add in the great experience I have shared with my salesman Brian Shiner these past 6 years and it simply does not get any better than this combination. I am an Infinity customer for life!

Tam

Feb 24, 2015

I've been to many Infiniti dealerships, by far Sawgrass has been the best. My sales person was PJ (Pedro Perez) and he was amazing! I'd definitely recommend Sawgrass above the rest!

Daniel Salazar

Feb 22, 2015

I had the best experience at this location buying a car. At this dealer everyone is nice, respectful, willing to help anyone out. The buying experience was fast, no headaches, the finance manager explains everything on the price of the car, the monthly payment gets broken down to the "T". I WOULD RECOMMEND to everyone I know .

Hey nowww

Feb 21, 2015

Bought a car form them 5 years ago, the salesman was very professional and courteous. He did a fantastic job of explaining all the features to me after the sale was done. Where this dealership really shines is their service. Tony Shaw has been fantastic, and I would not take my car anywhere else for service, despite the fact I live 40 miles away and there are two other dealerships closer to me. I am always blown away by the level of service and great care they take with my car.

Jon

Feb 16, 2015

Gerard Del Sorbo is the most professional, helpful, and honest person that I have ever dealt with while buying a car. He makes the process easy and pain free. I highly recommend him to everyone. I give him a 12 out of 10.

infinitiguy

Feb 11, 2015

Very helpful and patient in helping me to find the perfect car.

Happy Infiniti Owner

Feb 1, 2015

I purchased my QX56 from Brian Shiner. He made me feel comfortable in fully knowing everything I needed to know about the vehicle, and put me at ease from buying from a distance. When I arrived at the dealership, everything was in perfect shape and the transaction closed within an hour. A great combination of good price, great service, and efficient transaction.

Shaun H.

Jan 27, 2015

I had a great experience purchasing my new QX80. Brian Shiner made my purchase easy and quick. I knew what model I wanted and he was able to get me the car at the price I wanted to pay. Thank you!

Steve

Jan 27, 2015

Bought a used QX60 last week and was a pretty straightforward process. Had good customer service and sales manager was helpful as well. They even found something I didn't catch and pointed it out. First I thought they were pulling something on me but after fact checking they were right. Would buy from them again.

Rossana

Jan 21, 2015

Have been doing business with Sawgrass Infiniti for 8 years and wouldn't think of doing business anywhere else. Best prices, best services and no games. Very professional and trustworthy staff especially Matt Park and Jason Fromm. Gabe in finance dept is also a true professional. Once you deal with sawgrass Infiniti , you will never go anywhere else.

Jeremy

Jan 20, 2015

Came in with a difficult problem and Pierre solved it, found the perfect cars for me and got me a great deal on it Very professional and trustworthy.

Margarita C. R.

Dec 26, 2014

I reached out to Service and met Alan Moreno over the phone. From the first call to bringing in my car to explaining findings and recommendations, there was no hassle, no stress and no pressure. Respectful to my needs and also helpful toward resolving an on-going issue, which we hope they will be able to address.

Infinity Believer

Dec 25, 2014

We are already Infinity owners and took less then an hour to buy our G50 as the staff made it easy, and comfortable. True PROS

Happy Couple

Dec 22, 2014

Very nice place to do business- no pressure, very professional - salesman and business manager were great.

Jannyflo

Dec 11, 2014

I drove 70 miles to see a car that was advertised online, it had a few issues but Brian Shiner made everything right! I left, went to two other dealerships but Brian ensured me that the car would be perfect. I drove down again and the car was perfect It is in my driveway right now. His customer service is incredible and he has so much knowledge on the cars. Ask for Brian, he will take great care of you! Gabe in Finance and Matt the Used car manager were great as well, Totally wonderful experience.

sam

Dec 3, 2014

Brian, Matt and the entire Sawgrass Infiniti family makes buying and servicing a car an enjoyable experience. Several days ago I purchased a 2015 Q70 sport with the 5.6 engine. Brian and Matt promised me a great deal and they delivered. There was nothing to negotiate as their number matched my number. We shook hands and the deal was done. The paperwork went smoothly. Brian had my new car prepped, adjusted and ready to go. I signed the check and the car was mine. This is the fourth car I purchased from Sawgrass Infiniti. I keep coming back because they treat me like family. My service advisor Steve Sampson is a gem. He keeps my car like new and cares that I'm satisfied with the service. These are a great bunch of people to do business with.

gregv

Dec 1, 2014

I had my Q50s serviced on Friday, 11/28/2014. Tony Shaw is the BEST !!! when I called for the appointment he made sure my preferred time was available. I was in and out when I dropped my car off within 10 minutes, even with a loaner car. He kept me abreast of the time when the car would be ready. Thanks Tony and Sawgrass Infiniti for the EXCELLENT service you consistently provide !!!!

Michelle Maxwell

Nov 24, 2014

First Luis call me because he c me inquiring online about the Q50a. N he was so professional and informative about the car that made u go to the office. When I get there it was just to c the car but by the time I let it was with the Q50a. He welcome u like of he knows u for a long time, sits with u very patiently,professionally an informative. Even though I was irritating. Love them also Micheal the finance manager. I work in retail so I know what is excellent customer service.

Kim Nguyen

Nov 15, 2014

I couldn't be happier with my car and my salesman, Luis. He's very personable, knowledgable, and diligent. My experience was quick and easy. The team and Sawgrass Infiniti are also friendly and professional. Thanks again guys, for a 5 star service!!!

Deepak A

Nov 8, 2014

This place is consistently good. Last service by Alan and team was special. I recommend this place over coconut creek or other Infiniti locations.

Manny V.

Nov 4, 2014

I had an amazing experience at sawgrass Infiniti, everyone was really nice and attentive. Brian Shiner was my salesman and he did everything possible to make the buying experience easy and flawless.

Marcelo Kohen/ Paula Furfaro

Nov 3, 2014

Pier (sales rep) made a great job, he explained everything in great detail and always went the extra mille !!

Carlos 3

Oct 30, 2014

I bought my car at a different dealer and had a questionable estimate given to me. I decided to try Sawgrass and have been going there for all my car repairs for last 6 years. I only deal with Richard Kahn. He has always recommended what was needed and as funds become an issue helps me prioritize what should be done first. I have only had two major expenses (+$500) and my car now has 184K miles on it. Richard always goes out his way to fit my schedule for maintenance and provides impeccable customer service.

LinvalA

Oct 30, 2014

Richard Kahn is excellent as a service adviser. He is very knowledgable and professional. He makes the process so easy and stress free. I highly recommend this dealership. Never had a problem in all my years as a customer. I have purchased and serviced several vehicles there. Great sales staff and of course the best Service Adviser around.

IM

Oct 28, 2014

Danny Simpson and the service team at Sawgrass Infiniti are always a pleasure to work with. Keep up the great service and thank you was always.

M. Gertner

Oct 24, 2014

Steve Samson my service consultant was very helpful in keeping my car in top shape.the dealership goes out of their way to make sure you leave happy. While you are waiting you can enjoy a snack or breakfast in their modern quarters.

Miguel

Oct 15, 2014

Normally, you never receive a response back after you visit any dealer; although, at sawgrass Infiniti the care about you; the work with and for you to ensure your deal counts!!! The facilities are super clean and the representative (Pier Russo) is the best, one of a kind!!!

D.R.

Oct 8, 2014

I have visited Sawgrass Infiniti for my last two leases. Both times I have been treated with the upmost respect and with absolutely no run arounds. Brian Shiner, the internet manager, has been the one behind both transactions and has gone above and beyond to make sure that I am truly happy with my purchase. Thank you!

Boca Bill

Oct 1, 2014

I totally negotiated my deal on line with Brian the Internet Manager. He sent me a quote and met my numbers. It was extremely easy and painless. Brian knows his product and is a true professional. This is the 5th Infiniti I have purchased at Sawgrass Infiniti and it won't be my last. It is definitely worth the drive from Boca. Brian knows I don't like to waste a nice Saturday buying a car. When I arrived at the dealership he had four Q50's for me to look at. I made my choice on color and then right into Gabe for the paperwork. Total time at dealership including test drive, paperwork, courtesy lunch and coffee was 90 minutes. Brian always makes sure the car is detailed to perfection. I continue to come to this dealership because of the people and service. Steve Samson is my service manager and is truly the best. When I do need service which is seldom I either wait in the boardroom working on the internet or take a loaner over to Sawgrass mall for some shopping. I switched from Audi and BMW because Inifiniti and Infiniti Sawgrass is the best I have experienced.

D.R.

Sep 30, 2014

I have visited Sawgrass Infiniti for my last two leases. Both times I have been treated with the upmost respect and with absolutely no run arounds. Brian Shiner, the internet manager, has been the one behind both transactions and has gone above and beyond to make sure that I am truly happy with my purchase. I thank him for his honesty and his great attitude. Thank you!

MapBoy

Sep 30, 2014

I purchased a Q50 from Sawgrass Infiniti and Brian Shiner was by far the best salesman I've ever had, and I've had a lot of cars!! You can tell right away from his straight forward approach that he is easy to work with. From test-drive, showing me Every Option, and working the financing into my budget...he is a true professional and it's just a great dealership!

MYB

Sep 26, 2014

Everyone was very friendly and the service was completely quickly and efficiently.

A.Seg.

Sep 20, 2014

This is the second Infiniti that I got at that place and through the same salesman, Pier Russo, and I was very pleased with the way I was treated there and I definitively recommend Sawgrass Infiniti and Pier Russo to everybody.

Armando S.

Sep 20, 2014

This is the second car that I leased at Sawgrass Infiniti and through the same salesman, Pier Russo, and I am very pleased with the way I was treated and I definitively recommend that place and Mr. Russo to everybody. Nice offices, friendly environment and good and fast services. Armando S.

Janita W

Sep 14, 2014

I have visited this dealer for service on my Infiniti. Tony Shaw was very professional from the minute I called for schedule to the time I picked up my vehicle... That facility is always clean and the team is always friendly and helpful..... Thanks Tony Shaw and Infiniti...

whiteG37

Sep 13, 2014

I had in mind the car I wanted and contacted them through their website, as their location was the closest to home for this brand. They responded immediately and were willing to conduct most of the negotiation via email, which I prefer as I work far from the dealer. This seems to be hated by most car dealers, favoring direct contact in person or by phone instead. Not my contact, Brian S, who adapted well and together with his team got for me the car I wanted, got me a decent deal and even convinced me to accelerate the purchase through incentives. Very courteous, fast and efficient. My in person experience was also top notch, especially the actual documentation of the purchase through a very professional Mr. Gabriel L and team. The location is nice, and also easy to reach for me. Overall a pleasurable, efficient and professional purchase experience.

Maria

Sep 11, 2014

Great dealer to work with. I worked with the sales Manager Randy and Sales agent Albury Pierre. I would def recommend an infinity to anyone! I love my car and the service ive gotten from them. The sales and management team were knowledgeable about their vehicles and followed up with me. Def recommend buying from this dealer.

CLAUDIA

Sep 6, 2014

My husband and I have been shopping for a car for the last week. First we went to Sawgrass Infiniti, but we got an amazing deal for the same car in another dealership nearby. The other dealership, however, needed to order the car and we needed to wait a short time. I wanted to surprise my husband and get him the car in time for his birthday, so I gave Sawgrass another chance to earn our business. I called them and my sales associate recommended that I speak directly to Ron Seitz (one of the sales managers). When I spoke to him, I had the most unpleasant, unprofessional, chauvinistic business experiences of my life. He mocked me, made jokes, and laughed at me during our call. All I asked was if they could meet, or even come close, to the deal that the other dealer had made me. I will NEVER recommend this dealership to anyone! Ron Seitz did not understand that business is about numbers, and there is NO place for this type of treatment in a professional environment. Buy elsewhere

Jay Kahn

Sep 5, 2014

I drive a few more miles (from closer dealership) to Sawgrass because of their excellent services. They exceed expectations, professional and friendly like "the old days" when people and relationships were actually important to all. They care about the customer and it shows.

Alex G

Sep 2, 2014

Bought a brand new QX70 Great experience from start to finish. Brian Shiner is a great, honest and knowledgable sales rep.

SlavaDaf

Sep 1, 2014

Amazing customer service and great experience on every level, from new car sales to service. Really good and honest people!

Alex Galper

Aug 30, 2014

I just bought a brand new Infiniti qx70 from sawgrass Infiniti. Brian Shiner was my sales representative. He was knowledgable, professional and honest. I was very happy with my experience and would highly recommend using Brian.

ab24

Aug 25, 2014

Best experience ever with Mr. Brian Shiner! Extremely helpful & professional both prior & during my visit to Sawgrass Infiniti. Everything was perfectly organized & prepared in advance which made the process run very smoothly. It has been the fastest service I have yet to experience while purchasing or leasing a car. Would certainly recommend my family & friends to do business with Brian, as I know they won't regret it!

laurie.heupel

Aug 25, 2014

We bought a vehicle from Sawgrass and talk about excellent customer service! Matt Park was awesome, very helpful and worked with us to get the vehicle to us in a prompt and quick time! I will be doing business with Matt for our next vehicle!!!

Robert in Boca Raton, FL

Aug 21, 2014

I purchased a pre-owned 2008 Infiniti G37S from Sawgrass Infiniti a few weeks ago after my other Infiniti was in an accident. What started out as a very difficult situation because I could not get my insurance money quick enough to purchase an advertised vehicle, turned out to be a success because my Sales Consultant, Albry Pierre and the Sales Manager worked with me to find a substitute vehicle and finally make this purchase a reality. I have always used the service department at Sawgrass and Danny, my service advisor is great. Now I can say that the sales department is as good as the service department. I will continue to be a loyal customer of Sawgrass Infinity.

ceferino garcia

Aug 19, 2014

the best of the best doing business we sawgrass infiniti :-))

J Laureano

Aug 18, 2014

Am very happy with my service experience at Sawgrass Infiniti. The service rep Danny is very polite and professional.

G. Lewis

Aug 15, 2014

Great service, friendly atmosphere, amazing vehicle.

GustavoV

Aug 15, 2014

Alan Moreno and the service team provided a wonderful and professional Job. They kept me informed off the things that my cars was in needs of been serviced for. The process to get a loaner while my G37S was on their premises was fast. The only thing that can be improved is the cleaning of the Wheel Rims, all the car was well cleaned but the rims. Other than that all went well and on time.

Guillermo Bush

Aug 9, 2014

I keep getting excellent service every time I bring my G37 in. It is nice to know that they were not just trying to sell me a car, but the way I am treated tells me they appreciate and want to keep me as a customer. My service advisor Allen Moreno he is the best. There have been times I have called him about my vehicle and he is not at work but he still treats me with the same respect as if he were working. They always have a loner vehicle for me when I need it. I really appreciate that. Their work is always done right and Allen always tries to get me whatever discounts he can. I appreciate that.

Matt M

Aug 9, 2014

Even though I live about 35 miles away, I always take my Infiniti M56S to Sawgrass Infiniti as Danny Simpson is simply one of the best Service Consultants in the business. This facility is organized, spacious, and is very well run. Sawgrass is a nice break from the other dealers in South Florida who are typically understaffed with overcrowded facilities. Danny is great to work with and recently helped me with a complex issue with Infiniti national consumer affairs when another dealer up in Palm Beach county refused to help. Sawgrass is good about listing service coupons on their website so that you can get a premium product at the best price. I can fully recommend the Service department here and would recommend that you ask for Danny.

Tony V

Aug 8, 2014

Am very happy with my service experience here. My service rep Tony Shaw takes very good care of me and advises me well on my maintenance issues.

Lyle h Milstein

Aug 6, 2014

Mr. Brian Barrison, Phil Kasden Ron Seitz, steve Samson Harley smith are terrific. From the owner to the head mechanic and lest I forget mr.gabriel lenchus finance director are the best. I have owned or leased 12 infinitis over the past 12 years currently have four All my servicing is done at sawgrass. I have bought a few cars from other dealers but the majority are from sawgrass. I have only the highest praise for this dealership. They treat u as they would their own family. They are courteous honest and try their best to assist you. As a psychologist and bonafide car "nut" I truly appreciate the way they have treated my family. They truly provide an in house concierge service to their guests (customers) and I highly recommend this dealership without reservation

Maly

Aug 5, 2014

We had the pleasure of purchasing a Q50 last month from Brian Shiner at this dealership. Mind you I started with the word "pleasure" which that is not the norm in purchasing a car. Brian was the most professional, knowledgable sales consultant we have ever felt with. We have been loyal Acura clients for over 10 years and have built a relationship with our sales consultant at Esserman International as well so this was a huge step for us but I have to say that just with our first interaction with Brian we felt as if we had known him for years. I negotiated everything via email and was so impressed by the way he quickly responded to the emails, no matter what time or day of the week it was. When we arrived to pick up the car everything was ready. He took his time explaining all the features of the car which are quite a few , not once did we feel rushed. He made us feel as we were the only clients in the dealership and we were his top priority... If you are in the market for an Infiniti do not look any where else and definitely deal with Brian Shiner, he is one of the best in is field and treats you with the outmost respect you can imagine.... In my opinion this is a top notch Infiniti dealer and we will not purchase another Infiniti any where else in the state of Florida.....

Nieto

Aug 4, 2014

If your going to have your car serviced definitely go see Anthony Shaw . He is polite & courteous and will look out for your best interests.

Row

Aug 1, 2014

Sawgrass Infiniti provides the best service possible. The service staff are curteous, professional and quite helpful in providing quick and excellent car service. I have been taking my Infiniti there ever since I bought it in 2007 and have used the same service advisor, Danny Simpson, who has been the most helpful and professional service advisor imaginable. If you need to take your car in for service, I highly suggest you ask for Danny Simpson to take care of you. He ensures that my vehicle is ready in a timely manner and is always willing to offer a loaner car if the service is going to take longer than you expect. I know I can always rely on him to keep me updated on the status of my car.

Seth Rand

Aug 1, 2014

Leasing a new Q50 from Pier was a smooth and easy process. I recommend contacting Pier if you want a new Infiniti.

RandSEO

Jul 30, 2014

I'd like to highly recommend Pier Russo at Sawgrass Infiniti. Trading in my A6 for a Q50 was a smooth process from the quote to the trade in and even the paperwork. I certainly intend on doing business with Pier again in the future.

charmaine choca

Jul 29, 2014

I would like to say what wonderful service I get from Sawgrass Infiniti. I purchased my car there from Pierre who was wonderful and informative in helping us select the car for us. We did not feel pressured at any time. Since then I have serviced my car numerous times. My service representative is Danny who could not be any nicer helpful and honest. He always returns my calls, advises me on the best thing to do for the car and is most helpful. I always feel he is doing the best for me and explains everything which is very helpful to me as a woman and therefore I do not know too much about cars. I would definitely recommend this dealership and especially Danny in the service department to anyone. Looking forward to many more cars and service with them.

Ilpevar

Jul 29, 2014

This is our second Infiniti. We love this dealership due to the special attention we always get from service manager Danny Simpson, who we were referred to when this dealership opened. We purchased our car based on how much we loved the car and on continuing our relationship with Danny and Rufus who persevered on our sale and trade-in.

Infinitessimal

Jul 29, 2014

I did not purchase my car at Sawgrass Infiniti, but for the last several years I have been having my car serviced there. Danny in the service department always turns a dreary chore into a pleasant activity. His upbeat attitude and willingness to help is so appreciated. You could not find a nicer person to deal with.

Lisa

Jul 29, 2014

On my recent visit to sawgrass infinity I was lucky enough to be taken care of by the best service manager Danny. He had the problem fixed fast and always kept me updated on the problem and the price. Having 2 kids to drive around it is important that your car is safe and with Danny I know we are safe. And after the car was detailed my 5 year old car looks brand new Thank you

Lynn

Jul 29, 2014

Sawgrass Infiniti has excellent service. My service advisor, Danny Simpson, could not make having my car serviced any easier. Service appointment by telephone, takes 5 minutes to drop off the car and 5 minutes to pick up the car, free loaner, he stays in contact with the details of the service, if I am tied up I can pick up the car the next day & keep the loaner overnight, he is knowledgable, nice & professional. Everyone in the dealership is and the facility is very clean. They don't recommend service on things that are not needed. Discounts are available at certain times and there is free coffee. I purchased my car from this dealership & I have never experienced such an easy, quick, fair and pleasurable service experience at any other dealer.

Very Happy Client

Jul 29, 2014

Danny Simpson in the Service Department is a truly exceptional Service Advisor. He is courteous, professional and always a pleasure to work with. The other staff are also very polite and helpful from the sales reps, to the technicians and cashiers. I have been a loyal customer for 6 years now and will continue to be for years to come. I highly reccommend both the brand and the dealership. Thank you as always.

Acura convert

Jul 21, 2014

Brian Shiner at Sawgrass Infiniti was recommended by a friend. Although I got a better price "quote" from Warren Henry, they could not get me the car I was looking for and they actually lied to me about that. I was pleased with the professionalism and attitude of the Sawgrass Infiniti sales group. After three Acura leases, I switched to Infiniti. Everything has been great with the car and the leasing process was excellent.

Sam S.

Jul 10, 2014

I have purchased 4 Infinities from this dealer. I have always been treated fairly during the purchase process. The sales team of Brian and Matt are like family. I will be buying a 2015 Q70 from them when they are available. With respect to service, Steve has been exceptional. He has been a major reason I buy cars from Sawgrass Infiniti. I am treated wonderfully. The price is fair and the service has been done right the first time. If I have an issue with my car, Steve is always there for me. There are lots competition in the car business and I can go anywhere with my money. I choose Sawgrass Infiniti because I'm treated fairly with courtesy and respect by Brian, Matt and Steve and the whole dealership team.

Unimpressed red head

Jun 28, 2014

After visiting Sawgrass Infiniti once to pick out my color combination of my QX60 and the second time test driving the car I was unhappy with my salesperson because during the test drive his cell phone went off twice and although he did not pick up was obviously distracted and said very little about the car. If I asked him a particular question he answered kindly however I felt he was not as knowledgeable about the car as he could have been and although I understand no pressure sale he could have been a little more enthusiastic about the vehicle being it was my first time purchasing a luxury car. Instead I visited Buick and will purchase the Enclave today with similar features because I had an amazing salesman who told me many things about the Enclave down to the taillights and chrome. He obviously liked the car. Cant wait to go there this morning and introduce him to my husband.

Dissatisfied owner

May 22, 2014

Buyer's beware. This dealership and service department employs liars and those who are not familiar with the integrity of quality customer service. We purchased a new vehicle which has turned out to be a lemon. Yes, brand new with only 20 miles on the day of delivery. The vehicle has since spent more time in their repair facilities with no resolution. So let's be clear: new transmission, updates to the navigation, transmission is still not operating properly, vehicle cuts off on the highway, etc. The service director is not responsive and the general manager doesn't believe in making horrible situations right, i.e. he doesn't return phone calls. We all have buying options. I truly thought that I made a great decision, but the sales manager said it best, they only have to sell the cars, the rest is up to service. Apparently, Sawgrass needs training on service both internally and externally. If you really just have to have an Infiniti spend your time and money else where, it's not worth the hassle or frustration. It is still a very unfortunate situation, as the car is inoperable and unsafe and still has not been repaired. But alas, I'm still waiting on return calls that never seem to come.

hjwag9

Apr 23, 2014

The car advertised is not at the dealership. Different car in pictures than the car at the dealership. Asked for deposit refund, salesperson agreed, then hung up in my face.

Frank

Mar 19, 2014

I purchased a used car from Sawgrass Infinity and that is exactly what I got. A used car. I was looking for a Nissan Maxima and after searching for weeks at the various dealers around, I couldn't find one that I wanted. Then I found a beautiful black 2011 with 28000k mi. listed on Cars.com from Sawgrass Infinity. The price seemed fair by comparison to the cars I've been looking at and at the time and I considered Infinity to be a high end name and figured that they would not sell anything less than exceptional in condition, and stand by their merchandise. I looked at the car and found some damage to the front bumper. They almost seemed surprised that it was damaged. Either way, they assured me that it could be repaired and would be like it never happened. So I thought with the type of cars they sell and the customers they must deal with, I can expect nothing less than a perfect repair job. So that was the deal. I drove the car a few days before the scheduled repair. In that time I discovered some troubling defects that I didn't see during the test drive. The drivers seat is lose and the brake light comes on briefly every once in a while. When I brought it in for the bumper, I requested the seat be fixed and brakes be looked at. Two days later the car is ready. They refused to fix the seat, added some brake fluid, the repair is definitely noticeable and the car's going to need brakes probably by the end of summer. Not the work I was expecting from a "High end" dealer. When I questioned the issues, I was basically told that I shouldn't expect perfection from a used car and that I should have looked at it closer and not have bought it. This is not what I expected at all from Infinity. I was looking for a car that is going to last. I do not have the ability to go over every inch of a car which is why I spend the extra money to get it from a "Reputable" dealer. Only thing I found out is that there is no difference between this deal and one I would have made from a private listing. In fact, I probably could have saved 4G buying the same car from one of those off rental/lease dealers. I still like the car, I just wish that they took care of it like it should have been.

Robert0418

Sep 18, 2013

Brian is amazing, the whole staff is professional and most accommodating..If your request is reasonable it will be accomplished..The management is outstanding as well..Sean in the service department has handled both of my vehicles as if he owned them, he is one great service tech..

calripken

Dec 7, 2012

Awful, unethical, immoral, dishonest experience with senior sales personnel. Please go elsewhere. Their people make promises and do NOT deliver. They do not deserve the distinction of selling Infiniti vehicles.

koky631

Oct 23, 2012

I bought a 2004 Acura TSX on 2010/March from Infinity Sawgrass, Florida.I was disclosed with a carfax report from the dealer, showed clean title, no accidents, everything perfect.It had 59471 miles when bought, now is 87000. The car costed around 20K out of the door.I just found yesterday ( 2 year after) from this dealer, while try to trading the car for a new vehicle that a CarFAX reported that this vehicle had an accident on 2007. They advised me because the accident report on 2007 the value of the car depreciated almost four thousand dollars more. Them I asked what are they doing with cars that had been reported on accident , well he responded " that they don't selling cars that had been reported on accident because they are taking serious their reputation". I responded , we have a contradictions here, because I bought the car on this dealer.The dealer never told me that this car had an accident when I bought the car in 2010, and apparently lied to me with the carfax report and saying the car was in excellent conditions and no accidents or problems.They just apologize for the Manager who sold me the car on 2010, but they didn't assume any responsibility and appraised the car only six thousand dollars. This is a bad dealer and they lie to the customer. They are no serious dealer, don't buy any car for Sawgrass Infinity.EddyKoy631athotmail.com

latam3000

Jun 15, 2012

Hello to all, I don't use to write in any forum at all. But I have to admit that when I am doing some online research, I definetely want to read and make sure I have the ability to check whom am I doing business with. I am a Latino, 14 years in USA. A well known Hedge Fund Manager in the USA-LatAm Alternatives Industry Space that among other things worked all my life in the Capital Market industry. I felt motivated to share my history, since I am a "Trader" and I am fast when I see opportunities. Not only Sawgrass infiniti gave the best price, but Brian Shiner taught me how you can be an elegant Car Salesman, with honesty, honor and commitment.I went there after they quoted me over the phone the best possible deal in south Florida for a G25 (remember I contacted most of the infiniti's dealers in South Florida) and not only that, they even gave more and more when I was there. Again, would like to mention this is my 7 car in USA. I had (lease / buy) BWM's (I am just returning my BMW 2009 to Braman Miami) VOLVO's, Toyotas, Hyundais, etc and the Sawgrass Infiniti experience was Far Beyond expectations. I hope that this recommendation at least made you feel that you have to give this guys an opportunity to quote you. You won't regret. Last but not least, The experience at signing was even better. You know guys....you deal with the Salesperson and then the "Financial Manager" most of the time, picth you a bla, bla, bla...Not in this case. I was so happy to see such a professional "closing" that I will buy again from these Folks....Thank you Rodney!!!.To finish, would like to make sure to you I am for Real, a very happy client that understood that there are Car Sales Team that deserve A number #1 Rating...well done...Keep making happy customers guys....Thank you Brian, Walter, Rodney and Ted. Happy Fathers Day! and Go Heat!Best Regards,Weston, Florida 06/15/2012

ANITA0045

May 30, 2012

TONY WAS EXCEPTIONAL IN ASSISTING ME WITH SERVICE. I HAD A TIRE GOING BAD. HE GOT ME IN FAST AND HE WAS VERY NICE. I WAS VERY COMFORTABLE DEALING WITH HIM.

LeahRey

May 30, 2012

I am a very busy person on a tight schedule- This was my first time getting a new car, and my first time leasing. I didn't have time to visit every dealership and knew exactly what I wanted. I contacted every infinity dealership from Orlando down- I received a lot of phone calls back but no-one was willing to talk numbers over e-mail in writing- Brian Shiner was very straightforward with me from the start and gave me a good price point that I was happy with- I picked up the exact car I wanted and didn't end up getting pressured into paying more or changing our agreement when I walked through the door. I am very happy with my car and the service I received at Sawgrass Infinity. It was a pleasant surprise and a true pleasure!

Robd387

May 24, 2012

Brian was awsome. He was nothing like all the other people i had delt with while searching for my new car. Not your typical "car salesman" i guess you could say. He was very informative, down to earth, and gave everything to me straight. No hodden fees pr lete talk to manager and see if we can make it happen but instead just made it happen. Made it a very quick and speedy process when getting the car and didnt have to spend hours at the dealership. He def the best kind of salesman as he sells himself and his service and not just the product. When i told him after working out all the numbers i was going to look at bmw also before getting my car he didnt harrass me at all like most would but simply said give me a call and let me know. Service has been excellent everytime i come in and all are very friendly and responsive. Homerun in my book and if i get another infiniti after my lease is up it will definately be from brian at sawgrass.

egonzal

May 14, 2012

I recently purchased a 2012 Infinity JX and I received the best service from my sales person Pier Russo. He was very patient not pushy and explained all the features of the vehicle. By far this is the best car I have ever bought and the service was beyond excellent.

jruizdec

May 14, 2012

I have given this rating to Piere who was my salesperson at the Infiniti dealership because from the beginning he was very charismatic and respectful. He listened to what I wanted and from there he showed me my options that fit the description of what I was looking for. At the end we left with two cars instead of one and I can honestly say that we are in love with our new G sedans.

PeerlessOnline

May 11, 2012

I would expect a higher level of service from an Infiniti dealer...and Brian delivered!! Patient and professional, he helped me find just the right car at the right price. I would definately come back again.

rmarton

May 7, 2012

Brian was very responsive, and returned every phone call promptly. He provided me with a very fair price and delivered on everything he committed to. Brian was a real pleasure to work with.

shaedee

Apr 28, 2012

Pier and Bryan are 2 excellent salesperson,very patient and doesnot intimidate you during negotiation.It was a pleasant experience overall.Kudos to both of you.

wlintz

Apr 28, 2012

I have always been an Audi driver until I went to Sawgrass Infiniti and now I own 3 Infinities. This is a fantastic dealership with top notch, experienced and friendly people. Even though this is a 20 mile drive for me it is worth every mile. Brian Shiner is a polished, experienced sales person that is all about customer satisfaction and doing a fair and honest deal. Brian makes the buying experience enjoyable with no pressure and solid facts and information. Brian knows his product and competition and is easy to deal with either over the internet or in person. The first Infiniti I bought over the internet from Brian. I did the whole deal with no cat and mouse games you get from most dealerships. When I arrived, Brian had my car ready and the paperwork. I was in and out with a new car in minutes rather than hours. What keeps me coming back to Sawgrass Infiniti is the service. It is the BEST I have ever experienced in South Florida. I recommend Steve Samson as your service rep. It does not get much better than Steve if you need service. He takes a personal interest in helping make sure your Infiniti is in top notch shape and that you are satisfied customer. If you are looking for a new car and want a good long lasting experience I recommend highly this dealership. Brian and Steve will definitely take good care of you.

DoloresLittlejohn

Apr 22, 2012

David gave us the royal treatment, was pleasent, very knowledgable about the car, the dealership the product and went out of his way to help address issues we had and help with options for us to get additional items for the car that weren't on the it when we purchased it. He was right from the beginnig very repsonsive with communication from the first contact including email, text, and phone communication to provide all needed information. He went beyond the extra mile that many other do not. He also even followed up on some outstanding items after the sale and resolved them in a very quick manner. Also made the dealership experience all around very pleasent. Would recommend anyone who wants to purchase an Infiniti do so with him at that dealership.

SLepage

Apr 17, 2012

I would highly recommend this dealership looking to buy or lease visit Lewis Rich he is awesome..........professional, efficient, proficient and very nice to deal with goes the extra mile patient, understanding, supportive and attentive makes the car buying or leasing experience very smooth great nice salesman that Lewis Rich :-)

HEIDIHADDEN

Apr 10, 2012

I gave great marks for the quality and service that I received from this dealership. My Salesman Brian Shiner exceeded my expectations with the ease of my lease. He located the perfect car and had it and the paperwork ready and waiting for me the next day. He handled everything and was very informative and friendly and did everything he said he would to make the process go as smooth as possible.I tuly enjoyed my experience at Sawgrass Infinit and got free lunch while I was waiting for my paperwork to be processed. I couldn't be more happy with my new car.

#1 Happy Customer

Apr 9, 2012

I am very grateful for the customer service that not only Danny Simpson provides but my technician and other employees. I have a long term relationship with Sawgrass Infiniti and appreciate the excellent service.

rmason813

Apr 3, 2012

From the start of my experience to the latest I have had nothing but positive results when dealing with the staff at Sawgrass Infiniti. Starting with the sales process Brian Shiner has done everything possible to satisfy my needs and make me comfortable with my purchase/lease. I was a LEXUS only guy for many years...I may just now be a Infiniti guy from now on. My car did have some minor service issues and Tony would not let me pick up the car until he knew I would be happy with the results...I am happy and the issue is now resolved. Thank you for everything you do!!!

BuckeyeJay75

Apr 2, 2012

Always a pleasure and a great experience! Matt & Brian hit another Home-run with their service! This was the 3rd car that I have purchasedFrom them, they always stay true to their word when it comes to price & value! Anyone looking to buy or lease an infiniti would be Missing out if they don't come to this dealership! Matt & Brian make you feel like your part of their family, & always go above & beyond! I will never get Infiniti other than the sawgrass dealership! Thank you again to Brian, Matt, & the entire team for giving me my 3rd amazing car shopping experience! I'll see you in December with my wife for the JX!!! Keep setting the standard for great service! Best, Jay

jgaynor

Mar 31, 2012

Awesome experience. Brian did everything he could to make the deal happen and was a pleasure to deal with. Everything was smooth and I will recommend Brian to anyone I know that might be looking into buying an Infiniti.

heat954

Mar 29, 2012

I have found Sawgrass Infiniti to be friendly, courteous, and efficient in every respect. Regarding my service adviser Danny Simpson,he is the best I have ever dealt with, he works hard at making my every visit a pleasant one.George P. Bayer

MKLottimer

Mar 28, 2012

My husband and I bought our first Infiniti from David Byles and what an unforgettable experience that was. David is not your typical pushy, hidden agenda salesman(no offense). He is a truly genuine gentleman. David gave us facts, looked us in the eye, listened to what we wanted and ultimately gave it to us at a no-nonsense price. After we purchased the car, there were a few items that needed to be fixed so he called to schedule a convenient service time for us and then followed up with us to make sure that all the issues had been resolved. WHAT AN AMAZING EXAMPLE OF CUSTOMER SERVICE AT ITS BEST!!!! He is the main reason we decided to deal with Sawgrass Infiniti in the first place, (we talked over the phone before heading to the dealership). It is refreshing to find that salesmen of his caliber still exist. Sawgrass Infiniti is lucky to have him! We will definitely recommend David to all our friends and family shopping for a vehicle. Melina & Kyle Lottimer

marderness

Mar 27, 2012

Danny Simpson is by far the best service advisor I have ever worked with. I am a demanding customer who asks questions about every single recommended service and Danny is always very informative. I recently moved about 35 miles further away from this dealership and I still go back to Sawgrass for every service specifically because of Danny. I have owned 3 different Infiniti's since 2003. Without any reservation, I recommend Sawgrass Infiniti for your Infiniti service.

wenditepper

Mar 26, 2012

This dealership and the people who work there are the best!!!!! They take very good care of ypu and your car and make sure all of your needs are met. and your car is taken care of in a timely manner.

JPathinathan

Mar 24, 2012

Sawgrass Infiniti is the only place I trust my car with. The service is great, the staff is friendly and their prices are affordable. I definitely recommend this dealership to anyone interested in buying an Infiniti.

krutch

Mar 24, 2012

After purchasing greater than 50 cars, I can confidently state that buying from this dealership has been the best and easiest by far. No hassles, no pushiness, no gimmicks...just straight forward and to the point. They will do whatever is necessary to accommodate their customers and to make a deal. My family has purchased 5 cars from Sawgrass Infiniti over the last 6 years. This dealership sets itself apart form the competition by having a great team in place. Matt Park is a great guy to work with and is a true professional. Excellent experience! Highly recommended.

willwizdom

Mar 24, 2012

Sawgrass Infiniti is the best dealership in town. I went to them for an urgent brake service and they set me up with a loaner and an appointment on the spot. I was able to drop my car off pick up a loaner and make it to work a few minutes early, and the car was ready by lunch time. Great Service! Great Dealership! Thank you SAWGRASS INFINITI!

bjp6040

Mar 23, 2012

You couldn't find a better dealer in south Florida if you tried. From Sales (Lou Rich) to Service (Danny Simpson), the experience at this dealership is always professional and friendly. This is my second car with Infiniti and I won't go anywhere else!

Exemplary

Mar 23, 2012

Owning an Infiniti has been nothing but a pleasure. Once you make the purchase the future relationship is with the service dept for the life of you vehicle. From the moment you drive of of Madison Ave. the experience begins. The dealerships curb appeal is bar none, the service staff as well as the sales team greats you as if you are visiting their individual homes. Brian Barrison runs a professional as well as welcoming environment. You can tell he takes pride in choosing his entire staff. I have visited another Infiniti dealer on the east side of town. That experience would make me sell my Infiniti. I drive from the beach to Sawgrass Infiniti. The best ownership experience. I can't say enough. Thank you Sawgrass team.

infiniti girl

Mar 23, 2012

I been to other infiniti dealerships, but Sawgrass Infiniti is by far the greatest one. Everyone is so friendly, my service was done on time, and the location is great. My service advisor, Richard Kahn was very helpful in everyway, the cashiers are all very friendly. I am very pleased with the experience i had there. I recommend this dealership for both sales and serice.

khlupin

Mar 23, 2012

Richard has been taking care of our Infiniti for almost 3 years. He is a wonderful person to work with and knows how to take care of clients and cars!

lynzl84

Mar 23, 2012

I have been coming to Sawgrass Infiniti since I moved to Fort Lauderdale in 2007. Originally their location was the most convenient to my office, but even after I left that job and a new dealership opened up less than 5 miles from my house, I continue to come to Sawgrass because they take such great care of me and my car. Richard is very responsive to my requests and makes sure that he accommodates me if at all possible. The other Assistant Service Managers have also played a hand in my experience. I always feel welcome when I come to Sawgrass, and I know that if Richard isn't available, someone else will take just as much care of me as Richard would. Danny has helped me out on several occasions when Richard wasn't available. Sean is usually the one who works on my car, and always gives it to me straight. I trust that they would never sell me something that I don't need, and I know they help me keep my car in tip-top shape. Jean Jean always has a smile when he picks up or delivers my car.As an outside salesperson, I spend a majority of my time in the car, and I can't afford to be without my car for any length of time. The loaner vehicles that Sawgrass offers make my life much easier, and it is nice to know that they remember I need one and won't schedule me when one is not available, without confirming it with me first. My safety and my livelihood are in their hands, and I can't think of a better dealership to trust with that.

Robynowitz

Mar 23, 2012

I have always had a wonderful experience when dealing with Sawgrass Infiniti. Danny Simpson has always been available for my scheduled appointment, and my loaner, if needed, is ready and waiting. My car is always up front and ready to go before I even arrive for pick-up. What a pleasure!!! Keep up the good work!!! Robyn Moskowitz

Jetsurgeon

Mar 22, 2012

I can't say enough about this dealer and the people that I have come in contact with. I have two cars that I have purchased from them, one new and one used. Purchasing the new one was a very pleasurable experience. My salesman, Brian Shiner, was pleasent, knowledgeable and extremely helpful. The sale went great in cost, time and follow-up. Any small issue that I had was handled professionally and promptly to my satisfaction. He is also the person that I bought my used car from. I had given him my specs and he wouldn't sell me a car until he found one that he was totally sure I would be happy with. He called me often to tell me that he was still looking but hadn't found the right one yet until he called and said he had the right one. He was right and again, the sale was more pleasureable than the first time. The car was right, the deal was good and the attention to detail was excellent. As for the service at this dealership, it has been well beyond my expetations. My service manager, Steve Samson, and he is MY service manager, calls to schedule routine maintenance and follows up on every visit. When I did have an issue with the cruise control, he and Ed Christiansen, the mechanic, checked everything possible to resolve the problem. They made sure that it was working perfectly and that I was totally satisfied with the work that was done. Since then, anytime that I have brought either car into the dealership, Steve has gone above and beyond what I come to expect from other dealers. His recommendations for services and issues have been right on and my cars have performed flawlessly. He has helped as best he could with the costs and I have come to the fact that he and Ed the mechanic have helped me keep my cars as good if not better than new. Their explanation of things that have been required has been been clear with reasons and the time to accomplish them which makes me know that I have people watching out for not only my investment, but most importantly, my safety and that of my family. Yes, I would recommend this dealership and have done so to all my friends. With professionals like this and the work eithics that they have showed me, I know they have a customer for a very long time.

Ralph Zeltman

Feb 27, 2012

My sister-in-law originally bought her vehicle from Scott Infiniti that subsequently changed their name to Sawgrass Infiniti and she has been servicing her vehicle with them for about 12 years. She recently took her vehicle into their Service Department for a checkup and was told she needed new spark plugs and ignition wires and was given a cost estimate of $740.00. Fortunately, she asked for my opinion and after reviewing same, I felt this cost was excessive for the aforementioned work. I subsequently contacted the Service Manager, Phil Kasten, who said he did not have a problem with the cost estimate, but would check with his service people and would get back to me. To date, he has not yet called me back to provide an explanation for the $740 cost estimate. I have since checked her vehicles plugs and they were in good shape and they did not need to be replaced. I noticed 3 ignition wires having exterior cuts on them and replaced all of them at a cost of $45.00 for the parts having a life time warranty. She checked her records with Sawgrass Infiniti and discovered they had replaced the plugs back in November of 2007. Based on this experience with Sawgrass Infiniti, I advised her to seek out another auto service shop that would be more customer oriented and not take her to the cleaners. I think Sawgrass Infiniti needs to be investigated for their questionable price gouging.

Harvey Hoodwinked

Jun 1, 2011

They were a smarmy bunch. The only reason I got my car from them was the price. After the sale they wouldn't even return my phone calls. I am looking for another dealer to service my car. On another note, the dealership in North Miami, Warren Henry on 441 damaged my brand new G37. My car was about two months old and needed a minor repair. When I got my car back, the area around the trunk was scratched from one end to the other. They refused to take responsibility for the damage. The only had 1500 miles on it. A detail shop tried to buff out the scratches but they were too deep. They suck too!Old sayings: It's easy to get a customer, it's hard to keep one.A satisfied customer will tell one or two people, a dissatisfied customer will tell anyone who will listen.

debalter

Apr 20, 2010

Stay away from this dealership. They took advantage of my dad an elderly gentlemen. When we went in to complain about a safety feature he needed repaired, the car jerked when put in reverse, they charged him $942 for other maintenance, and never fixed the safety feature. Immediately after they call him to tell him his lease is up and they will only credit him for repairs if he buys another car from them. This is the way he is treated after being a loyal customer for 15 years. Meanwhile the service manager tells us the car jerking is normal because they couldn't fix it after we took the car back to them!!!!! Lease is up so is my patience and I took my business elsewhere like to another manufacturer!!! Never again Infinity!!!

g35driver

Jan 21, 2008

Stay away from this guy at all costs. A typical smooth talking type who is condesending and bull***ts you at every move. Very shady. The same would apply to the dealership experience unfortunately. Hidden charges and lots of games. Avoid this dealer which has changed its name three times now in the last five years!

justanotherbob

Aug 5, 2007

Dealer quick to try to oversell maintenance not required by the manufacturer at high prices. BEWARE, THEY TOOK MY LICENSE PLATE COVER OFF AND INSTALLED A SAWGRASS INFINITI COVER. Think they are trying to make every infiniti in the area look like they sold it, pretty sneaky and unsavory business practice. I was told that the owner of the dealership has instructed to do this.