Schaller Acura reviews

sharonhgt

Oct 14, 2016

We just purchased a new RDX after owning an MDX for over 10 years. We have always been pleased with the Service - and chose to buy from the dealership once again. Rob Horton was an excellent salesman - informative without pressure. He has stayed in touch to ensure that we are happy with our purchase.

MPV2526

Oct 13, 2016

We have used Schaller Acura service for our 2 Acura vehicles since 2009 because of the quality and friendly service they provide. Met Rob Horton while waiting for service and asked him to look for a specific certified Acura TL. He called us about a Acura TL that just became available. We went to look at the car that morning. Rob took us on a comprehensive test drive and we bought the car that day. Rob and the Schaller staff made every aspect of this purchase very satisfying. This was our first car purchase from Schaller Acura and probably not our last...

Dawa0411

Oct 11, 2016

Decided to go to Schaller instead of to Worcester as it was a little closer and because of the reviews I read. I dealt with mike who greeted me right away. We went for a test drive he answered my questions and was not pushy at all. He checked back with me in the timeframe I requested. The whole process was very easy and pleasant.

ofaircloth

Oct 6, 2016

We leased a car from Schaller and the experience was totally painless. They are super helpful and they even loaned us a car when we were in a bind. Rob Horton was terrific to work with and a really nice guy. We highly recommend him and the dealership!

JEM

Oct 5, 2016

Dealer recomended by two of their previous customers.Contacted dealer via internet.Received a prompt email reply, followed by phone contact.Scheduled a time to visit and test drive.At scheduled visit, we were quickly met by saleperson, Teri Lupacchino.Teri was very friendly and exhibited no high pressure sales routine.Teri was extremely knowledgeable regarding her product. There was not one question which she could not answer, and when necessary provide an easy to understand explanation. Her attention to detail extended to a test drive through a well planned course which allowed us to drive the vehicle through a variety of road and traffic conditions.Teri's performance contributed greatly to our decision to purchase the vehicle.

Dana66

Oct 1, 2016

Tremendous experience. Rob Horton was a pleasure to work with. Understood the car we were looking at and gave us a terrific test drive. After purchase took time to explain all the technology and operating systems of the car

JDH

Sep 30, 2016

Both Mike and James were very knowledgable about the inventory and helpful considering options. Despite purchasing elsewhere I will return the next time I'm in the market for a car.The time it takes to run the financials could be better (felt like a lot of sitting around for things I can calculate on line in under 2 minutes).

17 RDX

Sep 29, 2016

I just purchased a brand new vehicle from Schaller Acura in Manchester. James Merrill was an excellent sales consultant. James knows "everything Acura". He was very professional, knowledgeable and ensured I drove off with a good understanding of all the features my new vehicle had. There was no high pressure sales tactics, just good solid knowledge of the vehicles Schaller Acura sells. A great experience. I would highly recommend both Schaller and James Merrill.

Mpf14

Sep 29, 2016

My wife and purchased 2 new acuras from Schaller. Our sales consultant, Rob Horton, was exceptional. He was very knowledgeable about the product and was very attentive to what we were looking for in a car. He was not in a rush or pressuring us for a sale. I would highly recommend Rob and Schaller Acura. We had a very pleasant experience and look forward to continue the relationship with Schaller's service department. MFall

Doug and Alisha

Sep 18, 2016

After a number cars researched and Dealership interactions, Schaller Acura recognized the opportunity to make a sale and did not use high pressure sales methods to get the sale. Instead they asked what were my concerns were and how can they put me in the car. They also understood that there were other dealers trying to make a deal, they offered very completive financing to attract my business and explained their auto service process to access me when servicing the car. The Sales person was very knowledgeable about the cars features and was very interested in explaining these to make sure they were understood. They understood the closing of the purchase needed to be quick and without confrontation with additional post sales car and dealership features to be purchased. The feeling of a clean purchase was very nice. The closing occurred 24 hours after the agreement. Thank you

lacanal4

Sep 13, 2016

We worked with Mike Uhlman who did a fantastic job from the minute we walked into Acura. He came right over to help us and we explained to him exactly what we were looking for and he gave us honest and accurate information throughout the process. While on the test drive he spoke to us the entire ride explaining every feature the car had to offer. He was very knowledgeable about the business. When trying to find the color we wanted he did everything to get us the exact vehicle in a timely manner and was always available for any questions. When picking up the vehicle he went thru every feature and said to call with any further questions and also said he would meet with us again if we would like to go over anything that he missed. Mike has great work ethic and is an asset to Schaller Acura!

SMachinski

Sep 12, 2016

Michael was very knowledgeable, personable and helpful. Michael was very thorough and explained all of the options on the vehicle. He made the experience very pleasant!

Kimberly Napp

Sep 10, 2016

Everyone at the dealership was friendly and professional. James was very upfront with all the information I asked for, and more. He even called me on his day off to help me out! He then took the time to go through all of the options in the car until I was comfortable with them all before driving off. This was a great buying experience for me.

ansel stephanie

Sep 8, 2016

The buying experience was great. Mike Uhlman came in on his day off to meet me for the test drive and was very knowledgeable on all aspects of the car. Very easy to work with and extremely patient. I would recommend Mike and the Schaller dealership.

Jim&Becky

Sep 4, 2016

We took delivery of a 2017 Acura MDX yesterday. The experience was fast and easy. Mike made us aware of all possible choices and found a vehicle that met our needs perfectly. We became well-acqainted with most of the vehicle's features during the test drive. He later assisted us with customization such as iPhone synchronization. Overall, it was a fast and efficient process.

bowl1300

Aug 27, 2016

From the time we walked in and met with Jeff Norwood till we drove off in our new car our experience could not have been better. Jeff Norwood and Brian Shepard did everything possible to make certain we got the exact model and color we wanted. The financial transaction went went very smoothly and Brian took his time going over the paperwork. Jeff went over all the features of the TLX when we picked it up and answered all of our questions. He also made it clear that we can contact him at any time for further help. This is the second time we have used Schaller Acura for the purchase of a new car. Besides the sales/finance department,we would like to give praise to their great service department especiallyJoe DeLaCruz. We believe this is an excellent dealership that really cares about satisfying the needs of their clients.

Ditollap

Aug 23, 2016

Been using this dealer since I moved to the area in Nov 2015 to service my TSX Sportwagen. Very friendly service dept. The service dept is always straightforward and up front with me and also doesnt recommend service work that isn't needed. The only issue I've had which really is not in their control is my passenger airbag is under the Takata air bag recall but they don't have the part for it and can't get any date from Acura for it. I ended up trading my car for this reason and because I wanted an all wheel drive. Mr James Merrill worked with me on a used RDX and then a used MDX which I ended up buying. I also traded in my TSX Sportwagen. Got a decent price not what I ultimately wanted but they made some compromises. James is a great sales guy, low pressure, easy to work with and thorough, answered all of my questions was straightforward and honest throughout the process. Brian Savo handled the initial paperwork and Brian Shepard handled the final paperwork and was very efficient friendly and had a sense of humor. I highly recommend both of them and this dealership for sales and service.

ditollap

Aug 23, 2016

Been using this dealer since I moved to the area in Nov 2015 to service my TSX Sportwagen. Very friendly service dept. The service dept is always straightforward and up front with me and also doesnt recommend service work that isn't needed. The only issue I've had which really is not in their control is my passenger airbag is under the Takata air bag recall but they don't have the part for it and can't get any date from Acura for it. I ended up trading my car for this reason and because I wanted an all wheel drive. Mr James Merrill worked with me on a used RDX and then a used MDX which I ended up buying. I also traded in my TSX Sportwagen. Got a decent price not what I ultimately wanted but they made some compromises. James is a great sales guy, low pressure, easy to work with and thorough, answered all of my questions was straightforward and honest throughout the process. Brian Savo handled the initial paperwork and Brian Shepard handled the final paperwork and was very efficient friendly and had a sense of humor. I highly recommend both of them and this dealership for sales and service.

jonurban

Aug 23, 2016

Purchased (all new) 99TL/02TLS/04TL/05RL/09RDX/11TSX/14RDX and now this 17 RDX from Schaller and obviously have been happy or I would not have come back. Rob and Brian are very easy to work with and don't give you the "back office" game of back and forth when making the deal. Service department is outstanding and very accommodating. This place is top shelf, if you ask me! Highly recommended.

Jenn E

Aug 21, 2016

I bought a used Acura TL at Schaller Acura and it was hands down the smoothest, easiest process I've been through in buying a new or used car. Teri Lupacchino was fantastic to work with and was very responsive to all of my questions! Will definitely buy here again!

Jenn

Aug 21, 2016

I bought a used Acura TL at Schaller Acura and it was the easiest, smoothest experience I've had. I will definitely buy there again!

Mvec55

Aug 14, 2016

Rob was a spot on Salesman! He was personable, thorough and made the experience relatively painless (when spending $40K) :) Rob's attention to detail really helped us feel confident with our vehicle and its technical package.

bob

Aug 13, 2016

This is our fifth lease with Schaller Acura, and the staff continues to be highly professional and helpful in explaining the vehicle and leasing options. Mike made every effort to make sure we were comfortable with our choice.

MSW

Aug 9, 2016

Having enjoyed doing business with the service staff of Schaller for almost 30 years, my expectations of the Sales Dept. were very high. They did not disappoint. They were always courteous, helpful, and professional. James Merrill, my Sales Associate, was prompt, patient, and very knowledgeable when answering all the questions that arose....first class!I would not hesitate to recommend James or the dealership for anyone in the market for an Acura.

Profcarley

Aug 4, 2016

I have been an Acura driver since 1989 and purchased everywhere around except for Schaller Acura. I don't know why I missed this gem of a wonderful car buying experience but I know where I will be going for the next purchase. I was all set to lease a Mercedes when I thought I would quickly check out the new TLX. The combination of Acura's of the new TLX and the fantastic interaction with Teri Lupacchino made me instantly forget about the Mercedes deal. Teri made sure I drove that TLX like I wanted to experiencing every unique characteristic of the TLX. The negociations that followed were honest, reliable, and actually friendly - we even did a lot of the "back and forth" by texting! It was the best car buying experience ever (way better than the Mercedes negative haggle). Even the business manager, Brian Savo, was a friendly, great guy (and those guys are always - well you can put in your own horrible description here). Teri and Brian make a terrific team!!! The only bad thing is that I am kicking myself for not going to Schaller Acura years ago!!! But I know I won't be saying that in the future. Thanks again Teri and Brian - loving the TLX...

woody

Aug 4, 2016

I purchased a 2016 MDX Acura and traded my 2013 RDX online. I was quoted a fair price on the MDX and also on my trade in. I was treated very professionally by Teri Lupacchino and all of her associates. The whole transaction took an hour and a half without any haggling. I would definitely do business with Teri and Schaller in the future.

Virginia

Jul 27, 2016

I went to the dealership to look at a specific CPO. Teri was wonderful! She took me on a great test drive and then her and Brian worked with me to get a payment I could live with. Whether you are buying new, leasing or purchasing a CPO, they treat you the same. I love me RDX and will definitely go back to Schaller!

VDeLong

Jul 26, 2016

I went in specifically to look at one of their certified pre-owned vehicles. My experience was great from beginning to end. Teri took me on a great test drive and then her and Brian worked to get me a payment I could live with. I left the same day with my RDX and couldn't be happier. They go out of their way to treat you just as they would a new car purchaser. I highly recommend Schaller.

Judi

Jul 25, 2016

Jeff, my salesperson, did a great job in explaining the many technical aspects and advantages of the RDX AWD. This is the first Acura I have ever purchased, so I was a bit nervous about the whole process. The only suggestion I would have for the dealership is to lessen the 'back and forth' part with the sales manager when the deal is being made. But all in all, a good experience, and yes, I would purchase another vehicle from this dealership.

johnny

Jul 22, 2016

If you're thinking about buying an Acura go to Michael Uhiman. I had an excellent experience with Mike and throughout the whole process I never felt pressured. This was my first time buying a car, which was a gift for my fathers 50th birthday, and thanks to Schaller Acura we were able to make it happen. At the time I was searching for other vehicles and Mike was very honest with me regarding what the TLX had to offer. I really liked that Mike was very knowledge about all the vehicles on his lot, coming from an automotive background it was nice to have someone understand each and every function of the vehicle. The whole experience was pleasant and quick, Mike made sure to take care of all my needs. I also worked with Brain who helped me throughout the whole financial part of the process and that was surely an easy and straightforward experience. Mike honestly cares about every customer and makes it known that you're important. I highly recommend Mike to all my friends and family. If anyone feels a bit nervous about buying a car you should go to Mike, I promise that you'll have an great experience! Schaller Acura from now on will be the only Acura dealership I go to

Johnny

Jul 22, 2016

If you're thinking about buying an Acura go to Michael Uhiman. I had an excellent experience with Mike and throughout the whole process I never felt pressured. This was my first time buying a car, which was a gift for my fathers 50th birthday, and thanks to Schaller Acura we were able to make it happen. At the time I was searching for other vehicles and Mike was very honest with me regarding what the TLX had to offer. I really liked that Mike was very knowledge about all the vehicles on his lot, coming from an automotive background it was nice to have someone understand each and every function of the vehicle. The whole experience was pleasant and quick, Mike made sure to take care of all my needs. I also worked with Brain who helped me throughout the whole financial part of the process and that was surely an easy and straightforward experience. Mike honestly cares about every customer and makes it known that you're important. I highly recommend Mike to all my friends and family. If anyone feels a bit nervous about buying a car you should go to Mike, I promise that you'll have an great experience! Schaller Acura from now on will be the only Acura dealership I go to.

pegdeb

Jul 16, 2016

We cannot say enough about the quality of product and the excellence of the sales and service staff at this dealership. Teri has great product knowledge and no high pressure sales tactics. We have purchased several cars from her and gets even better with each experience. We also sat with Brian Savo who is the business manager and he explained all warranty options in great detail which we appreciated. We never felt like we were taking too much of his or Teri's time and we were treated as if we were the only task on their lists for the day. Teri is also highly responsive to texts and telephone calls no matter how minor the inquiry. Schaller Acura is our dealership of choice and will remain so for the foreseeable future.

Rena

Jun 30, 2016

James Merrill was an excellent salesman. He was very helpful and friendly, he helped us with any questions or concerns we had regarding our purchase. I would highly recommend him to all our family & friends.

BG

Jun 21, 2016

I walked into Schaller Acura with zero experience buying a car. I am a recent college graduate who was looking for a new car. James was amazing in helping me choose the best vehicle for my needs, while being honest with me at the same time. He gave me the pros and cons to buying an Acura compared to the other vehicles that I was looking at. In the end, I am extremely happy with my new Acura and the service that Schaller has given me with my purchase. Schaller Acura and James are highly recommended!

sue

Jun 18, 2016

Mike respected our needs and got us into the vehicle that was right for us. Easy process all the way from start to finish. No pressure was put on us.

Acura_2016

Jun 17, 2016

Mike was amazing from start to finish. He has a rare ability to listen to what you're really saying and reflect on that. I appreciated his knowledge and his lack of pressure. Great experience! Go see Mike Uhlman!

CarBlackOnBlack

Jun 13, 2016

Michael Uhlman was our salesman. He was sweet, young, and friendly; I felt like he was my son's best friend ......part of the family! He has superior knowledge of the TLX. He explained how the new transmission worked which alleviated any doubts I had. In addition, he had an answer to every technical question I had. I love my new 2015 car! Thank You!

kathyg

Jun 13, 2016

With no Acura dealer in our area, we travelled two hours away to Schaller Acura in CT. James Merrill was extremely accommodating and professional. After settling on price & trade in, James worked very hard at allowing us to take the vehicle home the day considering our distance from home. There was an insurance glitch that didn't allow that to happen however, James met me halfway between the dealer & our home to "trade cars". We were very pleased with his above & beyond efforts for us!

Rachael Cisz

Jun 13, 2016

We had a great experience from start to finish at this dealership. All of the people there were a pleasure to work with, especially our salesman Mike Uhlamn. He was very knowledgable and patient with us every step of the way. Our family has gotten several Acuras from here and we would highly reccomend Schaler Acura and Mike!

bvassman

Jun 6, 2016

From start to finish, he whole experience at Schaller and especially with Jeff Norwood has been excellent. They all went out of their way to accomodate my needs and schedule, given that I came to them from 50 miles away. I would recommend them and the Acura RDX to anyone!

buzzya

Jun 1, 2016

I bought a certified 2015 RDX, which I love. The entire experience was excellent. Teri Lupacchino was easy to work with, made everything seamless. My brother has bought three Acura's from this dealership and I can see why- highly recommend them !!

John

May 23, 2016

I just leased a new 2017 Acura RDX from Schaller in Manchester. This is the 6th Acura I have bought/leased from Schaller. The experience has always been pleasant and rewarding. I feel I get excellent value for my money at Schaller and the cars have been great. The people at Schaller are very pleasant to work with and really make you feel welcome. James , my Sales & Leasing Consultant, made me feel very comfortable. He was very knowledgable and very willing to share his knowledge. In addition the service department at Schaller Acura is first class especially Dave the Service Manager and Brian and Joe the Service Consultants. They do a great job, make you feel welcome and answer all your questions. As a result I've always had my cars serviced at Schaller.

teamgirouard

May 22, 2016

After checking out a few SUVs with a 3rd row seat, spending hours trying to find a comfortable SUV that met our family's needs, we visited Schaller Acura. Jim Merrill was great. He asked us about our specific needs and then walked us through the features of the MDX. He was knowledgeable, friendly and easily explained all the technology within the MDX. After test driving the MDX, we fell in love with it immediately. Jim knew that we had to get back to our young kids at home, so he quickly got us through the pricing process, avoiding the lengthy back and forth discussions with a business manager that are typical at most dealerships. We really appreciate that we were treated with respect and were given an experience that was customized to our needs. Visit this dealership to find out for yourself, and ask for Jim Merrill...he's awesome and you'll probably even laugh during your car buying experience!

teamgirouard

May 22, 2016

After checking out a few SUVs with a 3rd row seat, spending hours trying to find a comfortable SUV that met our family's needs, we visited Schaller Acura. James was great. He asked us about our specific needs and then walked us through the features of the MDX. He was knowledgeable, friendly and easily explained all the technology within the MDX. After test driving the MDX, we fell in love with it immediately. James knew that we had to get back to our young kids at home, so he quickly got us through the pricing process, avoiding the lengthy back and forth discussions with a business manager that are typical at most dealerships. We really appreciate that we were treated with respect and were given an experience that was customized to our needs. Visit this dealership to find out for yourself, and ask for James Merrill...he's awesome and you'll probably even laugh during your car buying experience!

joanne

May 19, 2016

I wasn't sure as to which type of vehicle I was looking to purchase. My first stop was Schaller Acura. I immediately fell in love with the 2015 TLX. Mike came out and assisted me and I even took it for a test drive. In the short ride Mike showed me the many features the car offers. He answered all my questions and was very easy to talk to. In the end, I explained how much I liked the car but that I was still looking around. He understood and gave me his card in case I had other questions. I didn't feel pressured. I went back to the dealership twice and after my third visit I left purchasing a 2016 TLX. Mike tried very hard to get the color combination I wanted. It was difficult but he found it and I was pleased.

Tommy

May 17, 2016

Jeff at Schaller Acura not only made my transaction very smooth but he gave me the confidence that I was getting the best vehicle to fit my needs. Jeff listened and was attentive to exactly what I was looking for. I purchased a brand new MDX and, I Love it. Thank you Jeff, this is an investment well worth every penny.

fpmr96a

May 16, 2016

We recently purchased our third vehicle from Schaller Acura and as usual, the process was painless. My wife purchased a 2016 RDX. We got a great deal and the entire transaction was handled efficiently and flawlessly.After 2 MDX's in a row, I ended up getting an Audi Q7. While I love the Q7, I miss having service done at Schaller. My Audi dealer doesn't come close to the Schaller service department.

DelD

May 12, 2016

I had a wonderful experience from beginning to the end with all involved, Teri, Rachel, and Brian were excellent. I am from Massachusetts and had to drive one hour but I didn't mind at all after all the hard work that was done for me. I was able to basically do all correspondence through email, phone and text, which is wonderful since I work, go to school and have two small children. The building is absolutely beautiful and kid friendly as well. I love my new car!! Thank you Schaller Acura

Sheila

May 12, 2016

I have dealt with Schaller Acura for many years.The service has been consistently excellent.Rob Horton did an exceptionally good job in explaining the many technical innovations in my new RDX.I recommend the the Dealership without reservation.

Marc S

May 9, 2016

Mike Uhlman was a true pleasure to do business with. I drove 2 hours to go to Schaller and it was well worth the time and drive. I saw the great reviews online about the dealership and I quickly was able to see why they were so highly recommended when I came in contact with Mike Uhlman. From the start he was professional, knowledgeable and most important honest. I am proud to say I went to Schaller for my vehicle and will ensure i continue to going forward and tell others as well.

MC

May 9, 2016

I did my entire car purchase (specifications, negotiations, everything) via email due to a very busy travel/work schedule. And I cannot thank Teri Lupacchino enough. This is what I shared with her. "And thank you for being such a great ambassador for Schaller. You made the process as smooth as it possibly could be (hence my 4th car purchase from you guys when I work just 5 miles from First Acura in Mass!!)." The pre-purchase experience was smooth as noted, the pickup/paperwork was a breeze. And Terri made the new car settings/setup - super clear and simple.

BobK

May 8, 2016

Just traded in my leased 2014 Acura MDX for a 2016 MDX (Lease). This is probably my 4th leased MDX in a row from Schaller. Teri Lupacchino is awesome to work with. She is knowledgeable, responsive and makes the process easy and haggle free. Schaller has treated me extremely well as a loyal customer and it is appreciated. I have had all my Acuras serviced at Schaller. The Service Department is excellent.

BobK

May 8, 2016

Just traded in my leased 2014 Acura MDX for a 2016 MDX (lease). As has been in the past (this is about my 4th lease in a row), the experience has been great. I have been working with Teri Lupacchino on most of my leases and she makes the process easy and for the most part haggle free. She is knowledgeable and follows up. Schaller has treated me extremely well as a loyal customer, and it is much appreciated. I have had all my Acuras serviced by Schaller, and they do a teriffic job.

Jackie G

May 6, 2016

Rob Horton was an absolute pleasure to work with! He made this transaction the easiest I've ever experienced! Shcaller is lucky to have him as a team member

TStewart

May 2, 2016

I stopped in to the dealership not knowing what kind of vehicle or whether or not I was going to buy or lease an Acura. I met Mike and test drove an RDX and was immediately pleased with both the car and the salesman. His knowledge of the vehicles and the various options was impressive. At no time did he pressure me to either buy or lease the vehicle. The eventual decision to lease was made without hesitation and the car was delivered in record time. I would highly recommend purchasing a vehicle from this professional, committed salesman at Schaller Acura. I know I will definitely be coming back to Mike!

Timothy Stewart

May 2, 2016

I stopped in to the dealership not knowing what kind of vehicle or whether or not I was going to buy or lease an Acura. I met Mike and test drove an RDX and was immediately pleased with both the car and the salesman. His knowledge of the vehicles and the various options was impressive. At no time did he pressure me to either buy or lease the vehicle. The eventual decision to lease was made without hesitation and the car was delivered in record time. I would highly reccomend purchasing a vehicle from this professional, committed salesman at Schaller Acura. I know I will definitely be coming back to Mike!

Bert Krasner

Apr 26, 2016

It was a pleasure dealing with Teri who is pleasant, knowledgable, eager to please and helpful. She was thorough in her explanations and called the next day to make sure I was satisfied and to see if I needed any more information.

c1986

Apr 23, 2016

I met with Mike back in January to discuss the possibility of me buying a new Acura. We went back and forth test driving a few cars and I ultimately told him I wanted to wait a few months until my busy season was over. I came back and there was the car that seemed like it was just for me in stock. At no point did I ever feel pressured to buy a vehicle and Mike was very good about discussing various types of financing options and we discussed Leasing versus Buying. I thought at the end of the day they both parties got a great deal.

Carrazza sue

Apr 20, 2016

A wonderful experience and great salesman! Would recommend to friends for sure. Our salesman new everything about the car we eventually bought and gave us a wonderful lesson on use of the car. He offered his help for all future questions. The dealership was clean and attractive and the staff most helpful. I would certainly return to the dealership and salesman for future auto purchases. .

Carrazza, sue

Apr 20, 2016

Our salesman Rob Horton was very knowledgeable about the car, it's operation and the dealership.He was beyond helpful in instructing us in complete usage of the car and its many features. He was friendly, direct, honest and expressive of his willingness to be available now and in the future to answer any questions we will probably have down the road.

newrdxhappyowner

Apr 20, 2016

Everyone went above and beyond to make my car buying experience pleasant and hassle free. Jeff Norwood drove over an hour to pick me up the day my car was ready!!!

RBA

Apr 15, 2016

From start to finish, Rob and the team that I interacted with, went out of their way to make this an efficient and very pleasant experience. It felt like my requirements were being kept in mind at every step.

BJL

Apr 5, 2016

We had a great experience at Schaller and working with Jeff. Very accommodating, professional and easy to do business with! Thank you for your patience, flexibility and making the purchase of our new RDX an enjoyable experience .

pauljd

Mar 26, 2016

Professional, fair and offer a very pleasant experience. This is the 3rd car in a row we have leased from Schallers for reasons just mentioned. Plus, the vehicle is outstanding. Have not had one problem with any of them.

Greta/Ray

Mar 19, 2016

This is the 5th MDX lease for us from Schaller Acura. We have shopped around but always seem to return to this dealer. Teri Luppachino was attentive, friendly and genuinely interested in satisfying us. Thanks also to Brian Savo for his help in completing the transaction. We have been extremely satisfied with both sales and service at this dealership over the past several years!

Richard

Mar 19, 2016

Great experience. Very low key, responsive, and professional sales representative. The car price and the leasing terms were better than I could find anywhere else. The dealership was just renovated and very attractive. I went to several other dealerships but always returned here. Highly recommended.

Paulaurie

Mar 14, 2016

We recently purchased a new Acura MDX from Schaller Acura. Mike Uhlman was our salesman, we had a great experience with Mike. While shopping and choosing between different models, colors, and options Mike was so helpful and extremely patient. Mike was very knowledgable and very informative about the Acura vehicles. Mike has been called to let us know he is just a phone call away if we need him to assist us in any way or teach us how to use some of the technology that we may not know how to use. Mike had our car all set up to our specifications and showed us how to use all the different technology and said he would be glad to give us a refresher course if we need a little extra help. We are so happy that we met Mike and are very happy with our purchase. We went back to Schaller a couple of times before deciding on the car we chose, and every time we went to the dealership if Mike was busy another associate would gladly step in to help and would make you feel very comfortable. BEST CUSTOMER SERVICE EVER !!!!! I would recommend SchAller Acura to everyone.

MDX 2016 w/ Tech

Mar 8, 2016

Our experience with James Merrill and Schaller Acura was bar none the best to date. James is a skilled Professional and provided over the top customer service and follow through on as aspects of the car buying experience. His knowledge of all things Acura was very impressive. His demeanor is cool, calm and collected and the farthest thing from "salesy". If you are in the market for an Acura i would recommend making an appointment with James. You will not be disappointed.

acurafan

Mar 7, 2016

The people who work at this dealership are helpful, pleasant , and most importantly never rush or pressure you to purchase a vehicle.We dealt with both James Merrill and Rob Horton. Both sales persons were helpful.

rbrownstein

Mar 7, 2016

I just purchased a 2016 MDX. Rob Horton my sales consultant exemplied the utmost professionalism. I had visitied a couple of dealers before heading to Schaller.. Rob made my decision easy. The overall experience of purchasing a vechicle was painless. Rob made my wife an i feel extremely comfortable . We test drove the vechicle an Rob was able to answer all the questions we had. The day we picked the vechicle up he spent all the time neccessary to make sure we were comfortable with our new purchase. The overall experience was great .

Carolyn Jaworski

Mar 6, 2016

Being a woman looking for a truck isn't always taken serious. Jamen Merrill was a pleasure, responded appropriately, took the time with me and I was comfortable all the way thru the day.

cjaws02

Mar 6, 2016

A women looking at a truck usually doesn't grab sale man quickly. James Merrill came right out and took me seriously. He was a pleasure to talk with and worked the deal all the way thru. H answered all my questions with no pressure, I was comfortable taking a test drive, and he accommodated all my needs and my time frame.

Knm1217

Mar 5, 2016

My name is Kimberly Marshall and I would definitely like to recognize Mike Uhlman,because he was very helpful answered all our questions and showed me all the features in my new purchase! I would highly recommend that if you go to this dealership ask for Mike! My husband says he was a pleasure to deal with and is very satisfied with our purchase! Thanks Mike. ??

Kimberly & Robert

Mar 4, 2016

My name is Kimberly Marshall and I would definitely like to recognize Mike Uhlman,because he was very helpful answered all our questions and showed me all the features in my new purchase! I would highly recommend that if you go to this dealership ask for Mike! My husband says he was a pleasure to deal with and is very satisfied with our purchase! Thanks Mike. ??

KenS

Mar 3, 2016

I recently purchase an Acura RDX from Rob Horton. I had been to several other dealerships in my search for a luxury compact SUV and was discouraged by the high pressure tactics (what will it take to get you to buy it today), not completely knowledgeable salespeople, and price manipulation. I experienced none of that at Schaller. Rob was extremely knowledgeable of the vehicle, low pressure, and interesting to talk to. Of course it comes down to price and happily Rob and Brian accepted my offer including a fair amount for my trade. The exact vehicle I wanted (color and packages) was on their lot and ready to go. They handled the registration process, even though I live in an adjacent state. They sent a runner to my insurance agent and registry. Overall the experience was pleasant and satisfying.

Larryholyst

Mar 2, 2016

Robert Horton and Brian Savo worked hard to make me happy, and it take a lot to do that and they did. They did a great job to get us in that RDX

Vegas0402

Feb 24, 2016

A few weeks ago I purchased a used 2014 MDX from Schaller Acura in Manchester. From start to finish (and beyond!) the entire experience was very enjoyable. From the online interaction with Rachel to the face-to-face transaction with Teri, I could not have been happier. I never felt pressured, and I never felt like I was being pushed into more than I wanted. I found the price of my car and the value they gave me on my trade-in to be extremely fair and competitive. I would also like to add that my experience with Brian for signing the paper work and registering the car was also very pleasant. I would happy to purchase another car from Schaller Acura.

Joe D.

Feb 19, 2016

Purchased a certified Acura MDX from Schaller and couldn't be happier with the experience. Negotiated an excellent price on a terrific vehicle, was given all the assistance I could ask for, and would recommend this dealership to anyone! Mike Uhlman and Brian Savo were both terrific, and Mike was especially helpful with this technologically-challenged purchaser! Friendly, professional, and knowledgeable - the staff at Schaller is one that every dealership should exemplify. When you are looking for a new or pre-owned vehicle - I HIGHLY recommend Schaller, and be sure to ask for Mike Uhlman, who sincerely cares more about buyers than any salesperson I have dealt with in ANY field. Acura should be very proud they have people this good representing their brand at Schaller!!!

Wifeloveshernewcar

Feb 19, 2016

Like any business it comes down to price, product and service. We have bought new cars from Schaller before and this time it was the only new car dealer we went to.

Joe D.

Feb 18, 2016

Purchased a certified Acura MDX from Schaller and couldn't be happier with the experience. Negotiated an excellent price on a terrific vehicle, was given all the assistance I could ask for, and would recommend this dealership to anyone! Mike Uhlman and Brian Savo were both terrific, and Mike was especially helpful with this technologically-challenged purchaser! Friendly, professional, and knowledgeable - the staff at Schaller is one that every dealership should exemplify. When you are looking for a new or pre-owned vehicle - I HIGHLY recommend Schaller, and be sure to ask for Mike Uhlman, who sincerely cares more about buyers than any salesperson I have dealt with in ANY field.Acura should be very proud they have people this good representing their brand at Schaller!!!

Mick61wdw

Feb 17, 2016

College Sophomore works and needed a dependable car. Lease option was an excellent option. New 2016 IXL will get her thru graduation in 2018 and when she starts working. Excellent sales experience with this dealership!

Bulldog

Feb 16, 2016

The sales team at Schaller Acura made my recent purchase of a certified used RDX one of the best car buying experiences of my life (and I've worked for dealerships for the majority of my professional career). Start to finish, the team made the overall experience extremely comfortable (without applying any stereotypical "sales pressure" - they truly put the customer in the driver's seat; literally and figuratively). I would definitely recommend them to anyone I know in the market for a new or used vehicle (and looking forward to getting to know the service team as well!)

Julybaby

Feb 15, 2016

My wife and I purchased a 2016 MDX from Schaller Acura. I can honestly say it was the most pleasant car purchase experience we have ever had. James Merrill was the sales representative we worked with. James was terrific! from my initial test drive to him very patiently going through allof the functions of the car with my wife during the new car delivery process, he made the car buying experience absolutely wonderful. I would not hesitate for one second to buy or recommend buying a car from James Merrill at Schaller Acura.

CaptBob

Feb 12, 2016

Had another great experience with Schaller Acura on the purchase of a new 2016 MDX. Having dealt with Pete Reeve and his sales team as far back as 2006 coming in to purchase a new MDX was effortless. Jeff Norwood took care of every detail from our trade-in to educating us on all the new technology and safety features in the new MDX. A very pleasurable experience !

JimmyDean

Jan 20, 2016

service with Terri was good. The major issue I had was the SUV was a pre owned by the service manager and he must own a disgusting shedding golden retriever, because in every crevice of my car, I have DOG HAIR! that is after they supposedly detailed my car before the SaleCome on guy, if you know you're going to sell the SUV, at the minimum, maintain it properly/

Copp, Warren

Jan 19, 2016

I changed dealerships because I heard good things about Schaller. I have a 2001 MDX that needed service and my wife was in the market for a new car. It was nice being able to drive in the garage for service rather than parking outside on a chilly day. The service crew was very courteous and clearly understood what was needed. After a thorough inspection they recommended additional items that needed care. I appreciated that. Having a loaner car while mine was serviced was also a perk. I received several updates from the crew while my wife was picking out a new RDX. Our sales rep, James Merrill, was exceptional. I think it was our best car purchase experience. The service on my MDX was completed on time and the car washed and cleaned. Schaller has earned a new customer.

Mystj1

Jan 16, 2016

Jeff made sure that we found the exact car we were looking for and he carefully tutored us older folks on the many bells and whistles.

DANO

Jan 5, 2016

I purchased a 2016 MDX and received truly excellent service from the beginning to the end of the process. I have never owned an Acura and had a number of questions that were very important to me. After a lengthy test drive over highway and back roads, I met with the Sales Representative for more than 2 hours while he fully answered every question I had and addressed every concern. From there each staff member I dealt with was equally knowledgeable and professional and helped me thru the entire process. It was a please dealing with the staff at Schaller Acura.

CarolynS

Jan 4, 2016

Schaller Acura is an excellent dealership and we recently had the smoothest car buying experience ever thanks to Teri Lupacchino. She was very knowledgeable about the vehicle and knew how to have us experience all the MDX had to offer through just a 15 minute test drive. She never once pressured us and did everything possible to make it not only a fair deal but she managed to find the color we wanted and have it delivered the next day. We closed the deal in 24 hours and I truly appreciated the extra effort Teri extended. We love the vehicle and will be back to Schaller to have it serviced. Thank you Teri and Schaller Acura for your commitment to excellence!Carolyn S.

james43

Dec 4, 2015

We purchased a Certified Pre-Owned Acura RDX. The Dealership was great and was very patient with us as we worked through a clerical issues on the title of our trade in. Rob Horton is a very professional and experienced salesman. He was very knowledgeable and was meticulous as he reviewed the cars functions. I would highly recommend this dealership. No pressure, just friendly knowledgeable professionals!

new car owner

Nov 30, 2015

We give Schaller an excellent rating and review. Professional, experienced and competent are words to describe them. We are confident that any time we need service or questions answered, we will always be treated with courtesy and expert work. We will definitely recommend Schaller to anyone.

SueW 2016

Nov 30, 2015

Have bought many cars, last was 2011 or 2012 BMW. Just purchased a 2016 RDX at Schaller and I am very pleased. Great ride great mileage and extremely comfortable. The sales staff we dealt with was James Merrill. He was excellent in his service, attitude, patience and level of knowledge about Acura products. Request him when you go in

Jessica

Nov 18, 2015

I've recently leased a 2015 Acura TLX & could not be happier! From my first phone call to Teri, throughout the entire process & even after the transaction I felt Teri was able to provide me with outstanding customer service. It was a seamless & pleasent experience from start to finish. I would definitely recommend her service to anyone! Thanks again Teri!

Satisfied purchaser

Nov 6, 2015

Our Sales Representative, Teri Lupacchino, was very knowledgable and professional. She walked us through the entire sales process and assisted us through the learning process of the features of the vehicle.

Karen Zurcher

Nov 3, 2015

This is the second Acura MDX we have bought from Schaller Acura. We worked with Michael Uhlman this time and he was wonderful to work with.

acurardx2016

Oct 26, 2015

I just bought my third Acura from Schaller Acura. In each transaction, I worked with Rob Horton. He was very helpful in explaining and demonstrating all the features of the car. Answered all my questions and even worked past closing time to ensure we completed the transaction. I purchased the car that night and picked it up the next afternoon. Paperwork was easy. Rob goes out of his way to ensure a personal and positive experience.

massaginator

Oct 18, 2015

Our experience at Schaller Acura of Manchester, Connecticut was flawless. We were turning in a leased Acura RDX early and were leasing a new 2015 Acura TLX. All the paperwork and legwork were done by the dealer as to make our experience painless. Our salesperson, James Merrill, was professional in every aspect of the leasing experience. He sat with and listened to us without even a hint of pressure. The test drive was over 30 minutes long which was plenty of time for both of us to really experience the vehicle. After our decision to lease we worked out the numbers to our liking. At delivery, James was patient as we went through all the technical aspects of the TLX. Its a very technically advanced vehicle however James was patient as he showed us all the bells and whistles of the TLX. Also, he will schedule a follow up visit to answer the inevitable questions that will arise after driving the vehicle for a month or so. We would not hesitate to recommend James or Schaller to a friend.

jlscherff

Oct 16, 2015

Just made our third purchase with Schaller Acura. Each transaction has been easy, accurate and with zero pressure from the team. They are consistently customer focused and respectful of our needs and preferences. A specific shout out to Rob, our salesman. He's been fabulous for all three purchases. Flexible for our crazy family schedule and goes above and beyond. An all around great team of folks to work with.

Eroback

Oct 14, 2015

We recently leased our second RDX and MDX from Schaller. James Merrill was our salesperson again and our service was outstanding. James is professional and extremely knowledgeable. He took his time explaining all the features on the cars to us. Never making us feel rushed. I will not hesitate to return to Schaller Acura to lease again and work with James. I would highly recommend James Merrill, working with him is truly a pleasure. Great experience with Schaller Acura and James Merrill, top notch !

onyourleft

Oct 10, 2015

Joe is the reason that I will continue to bring my MDX to Schaller for service and next purchase. He accurately diagnosed the problem, kept me in the loop during the repair and had the vehicle ready for pickup as promised. Joe handled our situation in a courteous and professional manner. We will return for service and next purchase.

Ray S

Oct 8, 2015

I just bought my 6th Acura from Schaller, starting in 1998, the first 5 were TLs and the recent one is a 2016 RDX. Obviously, I have had nothing but great experiences with them because I keep going back. My sales person for the last 4 purchases is Teri Lupacchino, who quite simply the best in all aspects of the sales process. I would deal with noone else. Their service department led by Dave along with Brian and Joe is the best I have dealt with in over 50 years of driving. The value they bring to my experiences over the years is impossible to calculate. I just wish I had found them earlier. Do yourself a favor, call Teri and get yourself a terrific car and deal with the the best team around.

J/J

Oct 5, 2015

We had a great experience with Schaller Acura, James Merrill and Brian Savo! We bought a 2016 MDX. James is extremely knowledgable about the products he sells and spends a considerable amount of time with his customers, ensuring all questions are answered, going above and beyond. The entire process from start to finish of buying our new car was very positive, timely and seamless thanks to James and Brian.

dhlcomputerguy

Oct 4, 2015

I recently leased a 2016 MDX. This is the third Acura I have bought/leased at Schaller. I worked with Teri on all the sales. She is great, knowledge and communicates very well. Most importantly, no pressure. I have looked at other makes of cars/dealerships, and they always try to get the sale before you leave the dealership and then call and email for days following the visit. Not the case here. The service department is great too. Would highly recommend the brand and this dealership.

B&B

Oct 1, 2015

Went in to look at a particular 2015 TLX we saw on the internet. James Merrill greeted us and from there on the experience was totally positive. James spent a lot of time with us on both visits. He presented himself well and did not rush us into a decision. After the purchase he followed up with a phone call and invited us back for another informative session on the car if need be. We have had three Acuras over the years. Though we have had the TLX only two weeks we are looking forward to the same excellent service we experienced from Schaller in the past.

Matt2015TLX

Oct 1, 2015

My experience with Schaller Acura was a very positive one. I am not one to make quick decisions, and for a couple weeks, I contemplated which vehicle manufacturer I was going to go with. There is nothing worse than walking into a dealership and feeling uncomfortable. I never had that feeling at Schaller Acura. The sales staff was genuinely friendly, and unlike many other dealerships I have visited, I felt comfortable. During the couple of weeks when I was deciding between cars, Rob Horton returned all of my phone calls and even stayed after his shift a couple times to meet with me. I never once felt pressured to make a haste decision, and as a result, I chose the 2015 Acura TLX. My decision to buy an Acura was largely based on the amount of time Rob spent answering my questions, both on the phone and in person. In addition, Rob is very honest and a sales associate the consumer can trust.I recommend Schaller Acura to anyone looking for an Acura or deciding between makes. After going to Schaller Acura, you will satisfied with both their customer service and product.

Michele

Sep 26, 2015

I recently leased a new 2016 RDX from Schaller Acura. Words can not express the appreciation and gratitude for the support and customer service they provided me. Currently I have a personal situation limiting my ability to be mobile. Brian Shepard went above and beyond to assist me through the leasing process and document signing. Stellar Customer Service and Support! Jeff Norwood delivered my car and went over all the new functions/features of the 2016 RDX. He is very tech savvy and has tremendous patience. I have been dealing with Schaller Acura for over 20 years now. They have always been extremely customer focused and overly concerned with providing a superior customer experience. Both the sales team and the service team are fantastic! They make me feel like family, very comfortable and supportive in every aspect of my experience and interaction with each and everyone on the team. I keep coming back to Schaller Acura and once you have dealt with them one time, I can guarantee you will also be a returning customer. Thank you all again for your patience and support with my recent purchase as well as throughout the years. Michele

thynob

Sep 23, 2015

Joe,Sorry this took so long, but I wanted to thank you for your service in the purchase of my new TLX. I really appreciate how you were "low pressure" throughout the process. Although finalizing my purchase spanned several months, I never felt pressured into making a decision promptly - the sale was always based on my terms, availability, comfort and convenience. When it comes time to make another vehicle purchase, I will definitely seek out your services.Thanks again!Jim Rini

Ann M.

Sep 19, 2015

Things seemed a bit bleak when we pulled into this Acura dealership, as they are undergoing a major renovation. Salesman, Bob Kenton, approached us and made us feel very welcome. He explained all of the benefits the car had to offer without making me feel pressured. He was helpful throughout the process. I am loving my new RDX.

Martin and Kathleen

Sep 15, 2015

Joe Greenberg was very helpful in getting us into the Acura RDX we wanted with the extras we wanted. He explained the purchase process and was up front with all the charges and we knew clearly what the vehicle would cost when we went in to finalize the purchase. The finance team also was very helpful in securing a low interest car loan for us beyond just what was offered by Acura. We were very pleased with our buying experience at Schaller and would recommend the dealership for anyone interested in purchasing an Acura.Martin and Kathleen Burg

patsil

Sep 15, 2015

Bought a 2015 RDX Tech, and just love it. Great experience with Rob Horton, showed me the ropes and easily walked me through all the new technology. Using it already with ease.Recommend the dealership and especially Rob to buy their next car.Thanks

Adriana T

Sep 14, 2015

Teri is great! I'm on my 3rd Acura and will drive almost 2 hours every time to get my new car from Schaller Acura!

BMDACURA

Sep 3, 2015

Joe was the best Sales Rep to work with. He made the process painless and quick. He knew everything about the vehicles and was very patient but didn't waste my time. He even contacted me in his day off to ensure that I was happy with everything!!! I would definitely work with him again!!

breab

Sep 3, 2015

Teri Lupacchino is awesome! She answered every single question I had about my new 2016 Acura ILX. The Manchester family is amazing. Everyone was so accommodating to my needs. They found the exact car I wanted! I will send all my friends here for new cars! :)

estebangaleano

Sep 3, 2015

from the moment I walked in the door I felt welcomed and got treated very nicely. Would really recommend this dealer to any one looking to purchase.

vt1974

Sep 3, 2015

I recently purchased a 2016 Acura RDX from Joe Greenberg. Joe was very pleasant and professional from the start, and also very easy to deal with. My husband and I visited other Acura dealerships in the area, and none of the other sales people that we spoke with came close to Joe's level of expertise and professionalism. Quite frankly the other "sales guys" were just that, the typical sales guys, only concerned with closing a deal. Joe was the complete opposite.Not only was he accommodating, he was very honest and upfront about Schaller's pricing policy, and overall benefits that come with purchasing at his store. Without a doubt we would purchase from Joe and Schaller Acura again. Two thumbs up.

Laurag86

Sep 1, 2015

I was very impressed with James Merrill he was great to deal with. I went there just to look and he was so knowledgeable and made the time to explain everything about the vehicle I was looking at. I would definitely recommend anyone looking to go see James Merrill. I have purchased other vehicles in the past and have never been treated so well! James followed up with me after the purchase of my new RDX to make sure that I was happy and things were going well. I am very pleased with the service I received and will make sure to tell all of my friends and family to go to Schaller Acura for their new vehicles.

PITT

Aug 30, 2015

Mike Ulhman was our salesperson. Mike was very courteous, generous with the time he spent with us and very knowledgeable about the Acura vehicles. Mike was the main reason we purchased a vehicle from Schaller Acura.

Melissa

Aug 29, 2015

I was extremely lucky to have Mike as my salesperson. He was beyond friendly, courteous and knowledgeable. There was not a question he couldn't answer and he was generous with his time. Never felt pressured and he made the whole experience very simple and enjoyable. I highly recommend him and would definitely purchase a vehicle from him and Schaller again.

jimdebacura

Aug 28, 2015

My wife and I just bought our fifth Acura from Schaller Acura of Manchester, CT. We have enjoyed two TL's and now our third MDX. The last four acquisitions were from Teri Lupacchino. She is the absolute best. The vehicles sell themselves, but Teri makes the whole experience so simple and pleasant. There is never any pressure, just friendly advise and knowledge about features and choices. Teri makes us feel like family and we are always glad to see her.That's just the half of it when it comes to Schaller Acura of Manchester. Their service department is exceptional. Dave Wiltse and Brian Coughlin also make us feel like family members. Their word is their bond. They do not push you to buy parts of services you do not need, not like some dealerships I've dealt with in the past. These guys stand by their work and you can trust them to get the rare problem you may have with an Acura done right.Five Acura's and we have never been disappointed in performance, service, or the whole buying experience.Jim and Debbie GaylordProud owners again of another Acura from Schaller Acura of Manchester

PRB

Aug 24, 2015

Rob Horton did his job in a very helpful way. He was very friendly and low key. Rob spends the time needed to go over all the features and benefits of owning an Acura

Nick D

Aug 20, 2015

They took the time to thoroughly go over all of the cars extensive features. Teri spent a lot of time setting up the technology features for us while we completed the paperwork. She answered all of our questions and took care of things like detault settings, paring our phone and even the garage door opener.Extremely knowledgeable and friendly, no pressure.

Ken

Aug 19, 2015

The sales staff is very friendly and willing to help you make sure your happy with the vehicle your purchasing. Willing to spend as much time as needed explaining the new technology and features of your new car.

kghanelt

Aug 18, 2015

We have now purchased 4 Acuras from Schaller Acura in Manchester, CT. The dealership is first-rate -- everyone from Sales Staff to the Service Department are always a pleasure. All our service has been done by the dealership -- we always feel like we are getting taken care of in a professional and friendly manner. Our Sales Representative for the two most recent purchases was Bob Kenyon. There is never a push for a sale; he was willing to work with our needs and come up with the soloution that worked for us. Brian Savo quickly and efficiently worked through the required paperwork to complete the deal. We know when we visit Dave Wiltsie and Brian Coughlin, they'll continue to take good care of our investment.

RDXGuy

Aug 18, 2015

I just purchased my second car from Schaller and once again had a great experience. Teri Lupacchino knows her cars, knows how to make the customer feel comfortable and helped through the entire buying process. From past experience, I can also tell you that the service department does a great job in terms of getting the work done right with the minimal inconvenience. If you need a car, I would advise you to consider Schaller.

robk80

Aug 5, 2015

We went to Schaller looking to test drive a Subaru that was posted on their website. We found the dealership to be very friendly and inviting when we walked in. Terri was great and took us out for a drive and answered any questions we had. After the drive and talking more with Terri we felt very comfortable purchasing this vehicle here and would purchase here again in the future.

Dooley

Jul 26, 2015

I have been dealing with Teri Lupacchino since 1992. This is my sixth Acura and the sales and service people: Brian, Joe, and gang have always been there for me. The dealership is top notch. Teri has gone out of her way when my daughter bought her first Acura. Her family has owned 4. We are a dedicated Acura family!

MDXGuy

Jul 26, 2015

We were in the market for a 2015 MDX and emailed Terri for information on some Cert preowned MDX's in their inventory. Terri was able to set aside time the very same day and was very patient during our Visit. Terri was full of technical information and had answers to every question we had and was also able to point out nuances of the SUV that no other salesperson was able to tell us and I wasn't even able to find during my online research.Terri was by far the best salesperson we have dealt with during our 25 years of car buying experience which includes 7 purchases.We highly recommend Terri for your vehicle purchase needs.

UrszulaD

Jul 20, 2015

We recently purchased the 2015 Acura MDX from Schaller Acura in Manchester and we worked with Michael Uhlman. The process went very smooth with no issues. It was a pleasure to work with Mike, who took the time to answer all of our questions. Would definitely recommend to family and friends.

Anilsheela

Jul 17, 2015

We recently purchased our new Acura MDX 2016 from SCHALLER ACURA from Terri Lupacchino. The whole deal went very smoothly. Initial Purchase and terms were mostly dealt online,but when we came to the center too everyone was very kind and Teri was very efficient and helpful throughout the process. Would definitely recommend to family and friends.

beachbum

Jul 13, 2015

After looking for the perfect certified Acura RDX since December of last year, we found what we were looking for at Schaller. We worked with Rob Horton, who is the friendliest, nicest and knowledgeable person . Rob answered all of our questions on the various options/packages. Rob went the extra mile to ensure our buying experience went smoothly. Rob ensured we knew where everything was located on the instrument panel and assisted with phone setup and other electronic devices at delivery. Rob followed up after delivery to see if we had any additional questions and to see how we were enjoying the RDX .Our experience with Rob was awesome, the buying experience was very positive . We will not hesitate to refer Schaller and Rob to our friends.

C

Jul 13, 2015

We purchased a 2013 Acura ILX from Rob Horton, this past weekend. The whole process was a perfect car buying experience. Rob was professional, knowledgeable and had a wonderful personality that put us at ease. We were so pleased, we shared our experience with the general sales manager. Without a doubt, we will refer family and friends to this dealership and Rob! We also appreciated his follow up call, the following day.

salimando

Jul 13, 2015

We started looking at cars last year. I had my heart set on another car (not an Acura), only to test drive it and be totally disappointed. After going out and researching and testing a bunch of cars, the ride of the MDX won me over and got me super excited all over again. Even after figuring out that we wanted the MDX, our shopping wasn't over....do we get a new one or a used one.....is this the dealership to buy with? So many decisions. If you are reading this review, you may be going through the same process. Let me save you the time. We settled on a new MDX, from this dealer based 100% on the service that we received. My sales consultant was James, however, we also spent some time with Mike. Both gentleman were awesome. They were knowledgable, and patient and kind. There are a ton of bells and whistles that come with these cars. Both guys spent a lot of time with me and my husband showing us how to work the car.....long before we signed any paperwork. Stop searching for the right dealership now. Everyone one we worked with, including the Brian who assisted with our financing was terrific. I am excited to to start working with this team- Hopefully the service crew is just as awesome. Hopefully James becomes a sales manager some day....He sure does deserve it!

CPT & Dr. Marks

Jul 7, 2015

We leased a 2016 Acura MDX from Mike Uhlman this past week. He was incredibly patient with us as we ran through every possible scenario, from buying to leasing an RDX and then from buying to finally leasing the MDX. He really took his time to help us understand all the different packages available and options. We were very impressed with his demeanor and his follow-up. We especially appreciated the extra time he took on delivery to explain and help us set up many of the technology features. He was very much a pleasure to work with and we would highly recommend him to our friends and colleagues.

snuggles

Jul 7, 2015

I leased a 2015 Acura RDX this past weekend from Teri Lupacchino at Acura of Manchester, CT and could not be happier. The sale was done through the internet with Terri and Rachel and they were up front from the beginiing about everything from the price, monthly payment, to the trade in value on my car. After a bad shopping experience at another delaer, it was great to deal with Terri who made the purchasing experince simple. I would surely recommend Terri to anyone that is looking to purchase an Acura.

Sally Witt

Jul 3, 2015

Mike Uhlman is a total delight to work with. He is young, discreetly enthusiastic, knowledgeable, honest, straightforward, and patient when explaining all the car's features.

Maddy Droney

Jul 2, 2015

This was my first time purchasing a new car, Jeff was very helpful and informative in guiding me in making a decision that was most beneficial to me. Much appreciated!

Marshall Steinbeck

Jun 30, 2015

We had a wonderful experience with James Merrill. His total knowledge of his products and complete professionalism would lead us to recommend James and his dealership to anyone.

author

Jun 26, 2015

Wonderful experience. Rob Horton takes as much time as needed. He offers extra time after purchase to ensure full enjoyment of my purchase. The car is a pleasure to drive. All settings of my choice were in place when I drove from the dealership.

Marjushka

Jun 24, 2015

We were very pleased with our experience with Schaller Acura. Teri Lupacchino was the most dedicated, knowledgeable and friendly person we have met since started looking for our new car. She was truly wonderful. We had a negative experience in our state (Albany, NY) and she showed us how a real Sales Consultant should be working with a potential customer. She was the first person who contacted us immediately after we sent out our interest in Acura. Without Teri and a financial manager Brian Shepard of Schaller Acura we would not be happy with our experience and a new car.

cjel44

Jun 23, 2015

We have been working with Schaller Acura since 2006. We regularly service our cars there and have been consistently pleased with the quality of their work and their customer service. Recently, we bought a 2016 Acura MDX. James Merrill was extremely thorough and personable. He spent a significant amount of time with us, going over the vehicle's features. We were very comfortable with the entire process.

GBY

Jun 23, 2015

After a pretty thorough search for a new Acura RDX, I received an internet quote from Teri Lupacchino at Schaller. I was able to receive affair trade in value for my 2002 RL and purchase a 2016 RDX in my price range. From sales to financing, I was treated professionally and courteously. A very good car buying experience.

Basenji

Jun 18, 2015

Jeff was very patient, he answered all my questions even when I asked them more than once to make sure I understood everything about the lease and vehicle. He was very knowledgeable about the vehicle and leasing he made it very easy to understand.

Krystal M.

Jun 18, 2015

James Merrill provided great customer service. His knowledge and professionalism was top notch. I would definitely use Schaller Acura again; best car buying experience ever!

Irishr207

Jun 16, 2015

We started buying Acuras at Schaller in 2002. The sales people are standouts and the service department is very accommodating. Our go to sales guy, Rob Horton ex planes the buying process as we go through each step. He also makes sure you are familiar with your car before you drive away.

Chris B

Jun 10, 2015

James Merrill was very knowledgable and professional. He gave me the time I needed to make the right choice with purchasing the right car. The dealership is staffed by friendly and professional staff.

rayonlake

Jun 9, 2015

Mike Uhlman sold us our very first Acura. We purchased a 2015 Acura RDX. It is every thing we were looking for in a vehicle. Mike was a real pleasure to work with, explained our finance options, and completely explained all of the features we have on our new vehicle. This was a good buying experience, and I would recommend Mike to anyone interested in purchasing or leasing a vehicle at Schaller Acura.

George & Judy V.

Jun 7, 2015

Our first experience with Schaller Acura was a referral from a used car car dealer, where we purchased a used 1992 Acura Vigor. Having owned other Japanese, German, Italian and Swedish cars, we were very impressed with the Acura's quality and driving experience. Equally important is the dealership. In 1999 we decided to by a new Acura TL and discovered a distinguished Sales Department as well. Teri Lupacchino has been our Sales Consultant since then. Her customer care and product knowledge made our buying experience a pleasurable one..We want to also acknowledge Schaller's exceptional Service Department. Notably, Dave Wiltse, Service Director since it's opening in 1986. Also, Service Advisers Brian Coughlin, (with whom we have been dealing with since 1992), Glenn Anderson and Joe De La Cruz.There are other Acura dealerships in our immediate area. However, we travel over 50 miles to have our cars serviced at Schaller. This dealership's continued commitment to it's customers for almost 3 decades is why it has earned our 5 star rating.

drccsu

Jun 6, 2015

Great experience all around: service was excellent, Rob was friendly, price was reasonable, attention to detail was good and no wait time. I would recommend.

RayZCT

Jun 6, 2015

Planned on replacing my 9 year old vehicle sometime in the near future but a breakdown 125 miles from home forced the issue. Stopped in at Schaller on a Tuesday night to see what they might have available based on my needs for towing a boat. Jim Merrill, the Schaller consultant, spent much time, not discussing buying a car, but evaluating my needs versus vehicles that might fit the bill including non-Acura products.Jim indicated that he didn't have a vehicle in the lot at the time that matched my requirements perfectly but he would keep me informed if anything came in. I had spotted a Honda Pilot in the lot and we took a look at it but it just wasn't for me. There was also a one owner MDX that was slightly over my budget but Jim suggested a test drive. Back at the office we re-evaluated my needs and budget considerations and concluded that the MDX would meet all of them and then some.There was no high pressure tactics used by Jim, but rather, he focused on my needs and the benefits that the MDX would provide in the future. Frankly, it was tough pulling the trigger on the decision, as I normally don't purchase used cars. But the features and conditions of the car as maintained by Schaller convinced me that this would be a wise buy.Brian in Finance was also extremely helpful with the financing end and with the benefits of an extended warranty, something I have never purchased. But with an impending retirement in the next two months, logic says it was the right step to take.We also own another Acura purchased from Schaller and have had nothing but excellent service from the dealership. My new vehicle was ready to go and picked up within 12 hours of my first sit down with Jim, much thanks for turning a semi-nightmare into a pleasant reality.If you want a dealership with consultants that will put your needs first, Schaller gets my 100% recommendation.

mmcgroarty715

Jun 5, 2015

My entire experience at the dealership was both enjoyable and productive! All staff from sales to business were professional, consumer oriented, and a pleasure to be around. I would recommend the dealership to anyone looking for a new car! From the sales perspective, Jeff took the time to understand what I was looking for and did his best to find the right fit. He as more than helpful in terms of understanding the car and finding the right one for me. So happy with the customer service all around and loving my new RDX!

Mary

Jun 3, 2015

We bought a 2015 Acura RDX and everyone there was great. Our sales person Teri Lupacchino was really great at explaining everything to us, from start to finish. When we picked up vehicle she took the time to set everything up for us and explain everything. I would highly recommend this dealer to anyone. Absolutely satisfied!!!!!!! Mary

Reddy

Jun 1, 2015

We went in to lease a new vehicle. We worked with James Merrill. Extremely satisfied with our experience and Jim's professionalism. He helped us through our decision making process by providing information about the car, understanding our need. He followed up a couple of times with us to check in and see if we have made a decision. Not pushy at all. He gave us the space we need to make a decision and helped us get into a new car! After we sealed the deal, he encouraged to make follow up appointments at our convenience and pace to help us with the features in the car. He even spent time with us going over the various features to ensure we were comfortable before we drove off. Overall, very satisfied and would definitely recommend working with Jim and Schaller in Manchester to buy a car.

B & E

May 28, 2015

We recently worked with James Merrill in purchasing a 2016 RDX, and were so pleased with his pleasant and low-key manner as well as his professional expertise. James was articulate, very knowledgeable, and thorough in communicating the many features of the new RDX. Not only were we were given a very comprehensive overview of our new vehicle, but we were also offered the opportunity for follow-up visits as needed. James is yet another reason why we keep returning to Schaller Acura!

hrhyland

May 18, 2015

Teri made our car buying experience painless for the second time. We bought our 2004 MDX from Teri and returned this month to buy a 2016 RDX from her.

S. Mitra

May 17, 2015

My wife went casually looking to test drive an Acura. She was not sure whether she will eventually buy one. Rob took great care and explained all functionalities in detail. At the end of the day she really wanted to buy the Acura MDX. When I went there for the final purchase, Rob was extremely professional and thorough with the demonstration of the car and the technical aspects. I found him to be extremely helpful. He made our car purchase so much easier and fun.

2016MDX

May 13, 2015

Jim treated us nicely and professionally. He was very helpful assisting us in making the right choice and making sure we are happy with our purchase. This car purchase was a great experience and working with Jim through the purchase was a pleasure.

T. Bryant

May 13, 2015

I stopped at Schaller Acura just to look at what was on the lot. I wanted a Acura and had an idea of what I was looking for. I don't care to talk to pushy salesmen, but was pleasantly surprised after talking to James Merrill. He worked with me with out being pushy or making me feel rushed. I found a used Acura TL that fit my budget, I was given a fair price on my trade in and I didn't walk out feeling I overpaid for my vehicle. He even personally showed me all the features in the car and how to navigate thru everything. I would recommend doing business with Schaller Acura and plan on bringing them my repeat business!

Satisfied Customer

May 6, 2015

The task of buying a new car has always been overwhelming to me. It's a huge expenditure and the market is flooded with options. The Acura brand offered a number of pleasing attributes, a quality product with a reasonable total cost of ownership, nice performance while simultaneously delivering impressive gas mileage. When I went to Schaller Acura in Manchester I liked the atmosphere. I worked with Bob Kenton who was experienced, knowledgeable and easy going. He answered questions and guided me through the sales process. So far I have enjoyed my new TLX and hope the new car smell never disappears.

Tracy

May 4, 2015

Teri was very accommodating with times for our visits. She was also friendly and patient. The service department was very helpful and responded immediately to a problem we had with the battery. So far our experience has been very positive.

Karen Plaza

May 2, 2015

There were interested in me as a person not only a customer. The staff is very professional. My interest was in the TLX and Brian Shepard and Rob Horton provided an overview of the car's features, never rushing to make a decision.

Jim Tavares

May 1, 2015

At the end of the sale I was wowed with the special treatment that I received even though I didn't buy a NEW car... and I think that is what this dealership is all about; class. - Jim TavaresWhen James Merrill approached me in the parking lot of Schaller Acura of Manchester on a warm April afternoon, I was in an unfortunate position of NEEDING a car, but my pressure situation was never met by one from him. After shopping at 12 dealerships, with 8 salespeople and driving 16 different cars, I found the perfect combination at Schaller with James Merrill in a 2009 Pre-Owned Acura TL. Jimmy is the kind of guy that after a short time of talking with him, you feel like you've known him for a long time. (Then again a top speed test drive tends to bring out the most in people.) This dealership has a comfortable professionalism that puts you at ease. High volume and pressure dealerships play cliche games and at times can seem like an arrogant NFL Wide Receiver. What I mean to say is that Schaller and particularly Jim Merrill, as "the talented veteran guy", have been in the "end-zone" before. They are professionals and they do it the right way. Lastly Brian Savo, the finance manager, was a class act that really buttoned up the whole deal while looking out for my best interest. I am really impressed by my whole experience from start to finish. There is nothing like KNOWING that you made the right choice, and for me that choice was James Merrill and Schaller Acura. I'll likely refer all my friends and family and strangers too, but no one that I don't like.

dlcarpenter

Apr 30, 2015

I had an excellent experience buying my new Acura RDX at Schaller Acura! James Merrill was the best salesperson to work with at Schaller. James is very knowledgeable of the Acura vehicles. As this was my first purchase of an Acura, James spent a great deal of time explaining the RDX (with/without tech package). He answered all of my questions. His follow-up calls were never pushy and there was no pressure for me to buy the vehicle. James is a true professional salesperson whose goal is to ensure a highly satisfied customer.

Nilsa'sRDX

Apr 30, 2015

I had a great experience! I felt comfortable and not pressured to make a decision right away! I was well informed with all of the options to make a better decision when purchasing my vehicle.

Terry

Apr 28, 2015

James Merrill was very thorough in his explanation of the features in the TLX.Both he and Mike Uhllam were very personable and professional.A pleasant experience.

sjgrasso

Apr 21, 2015

After shopping online and at other dealerships for a used Acura MDX for weeks, we purchased and had our car withing 24 hours at Schaller. The experience dealing with Schaller was excellent. Rob Horton was very knowledgeable, personable and passionate about the vehicles he sells. He took his time educating us on the vehicle features and answered all of our questions honestly. We would definitely buy another car from Rob. Thank you for the positive experience.

William Bronson

Apr 20, 2015

Rob Horton has been the best salesman to work with at Schaller. He has great knowledge of the vehicle and goes to great length to make sure the customer is satisfied. He has been very helpful and no high pressure. Rob is truly a very professional salesperson. In addition to being backed by the most outstanding service department there is no better dealership out there is my experience.

Family88

Apr 14, 2015

We had an excellent experience buying our Acura MDX at Schaller Acura! They were very helpful and knew everything about the vehicles! And very nice!

gstrangeatcox.net

Apr 8, 2015

Very responsive, welcoming and helpful. I just bought my second car from Schaller and will be back when the time comes. I've only had a positive experience from both Service and Sales.

Vince

Apr 5, 2015

From start to finish the staff at Schaller is one that welcomes you. I manager a sales staff of 36 salesman, and Rob Horton is one of the most professional sales person I have ever had the opportunity to work with. This is the second car we have purchased from Rob, he has made each purchase special for my wife and me. Even after you drive away in your new car, Rob follows up with you to make sure you are totally happy with your purchase. This is just the start of your overall experience, with Schaller, wait until you meet the team in the service department. They continue what Rob started that first day I drove away in my new car, making me feel part of the Schaller family.

schuss

Apr 1, 2015

Working with Teri was amazing! Put in for an eprice early in the morning and she responded quickly and with multiple options, one of which we took. Stopped in that afternoon and talked, was hoping to close the next day in time for a trip we were going on and she say's we can do this today if you want. WHAT! A couple of hours later we are driving away with our new car at a better price then I was expecting!! Thank you Teri and Schaller Acura!

maggs129

Mar 30, 2015

I knew exactly what type of car I wanted when I went to Schaller Acura in Manchester, CT. I had the pleasure of meeting James Merrill who helped me learn about the MDX and take it for a test drive. He was extremely patient, knowledgeable and accommodating during the entire process. I also had the pleasure of dealing with Brian Savo who is the business manager at the dealership. He was fantastic. I had no idea purchasing a car could be so painless. From start to finish both James and Brian made purchasing my new car a great experience. After my purchase was complete, James spent a great deal of time going over all of the new features on the car and invited me back in a couple weeks to go over any additional questions I might have. I highly recommend Schaller Acura to anyone looking for a new vehicle. The customer service is incredible!

VFR750

Mar 27, 2015

Submitted price request to three (3) local dealers via Edmunds.com. Schaller came up with best offer the first time around and stood by it. Sales reps and the sales manager were very responsive and courteous. Over all very pleasant experience.

Jennbreigh

Mar 23, 2015

We had a wonderful experience at this dealership. We walked in knowing exactly what we wanted and couldn't be happier with our purchase. James was friendly, patient, and very accommodating. The whole process went fairly quickly and they were able to do the delivery that day. I returned to the dealership recently to have my seat covers installed and I ran into James and he came up to me and we struck up a conversation. Overall a great experience. I would recommend this dealership to anyone.

paris

Mar 21, 2015

James Merrill was so helpful in explaining the features on the MDX we were interested in. After the purchase, he spent plenty of time going over how to work the various systems and has been available to help us after the purchase as well. This is the first time that we have had a salesman so willing to work with us AFTER the deal was closed. We would recommend James to any friends interested in a new or used vehicle.

DJK1973

Mar 18, 2015

My wife and I purchased a 2015 MDX from Schaller Acura on Sunday and picked it up today -- and it was an outstanding experience from start to finish. This was our first time at Schaller and we were both extremely impressed. by their courtesy, patience, low-key sales approach, honesty and knowledge. First and foremost, Teri Lupacchino was an incredible sales consultant. I have had a lot of cars over the past 15 years and have dealt with at least a dozen salespeople. Several of those were very, very good, but Teri is head and shoulders above them. Teri was extremely smart and efficient, and she knew Acura cars inside and out, but what really stood out about her was her patience and low-pressure sales approach. We arrived about 45 minutes before close (3:00 p.m.) on Sunday; by the time we finished our test drive and sat down with Teri, it was already time for the dealer to close. Nonetheless, and even though it was Teri's official day off, she spent another hour-plus with us -- she answered all of our questions patiently, worked with us fairly to try and make a deal, and even accommodated a few of our odd requests. And when we had closed the deal -- by which time it was at least 4:15 -- I asked to take one look at the MDX before I settled on the specific color. Teri gladly took us through the now-empty showroom to the back lot and found the specific car so that I could be 100% sure of the color. And, unlike a few other salespeople that I have dealt with, Teri was just as patient, friendly and helpful today when we picked up the MDX.Second, Schaller was fair and honest with us, both on the MDX and our trade (a 2009 BMW 335). We had taken our BMW to a few other dealers and were not happy with the price they offered. Schaller, on the other hand, made us a reasonable first offer and, after a very minimal amount of negotiation, gave us a fair price for our trade-in. Finally, and unlike other dealers, Schaller's care and exemplary customer service did not end after we had signed the deal. Our BMW had vanity plates on it and it was registered in my wife's name -- but I was going to own the MDX and wanted to keep the vanity plates. Schaller's finance manager, Brian, loaned us a dealer plate, volunteered to prepare a plate transfer letter for my wife to sign and volunteered to have someone from Schaller take it to the DMV for us -- all that is left for me is to bring the MDX back tomorrow and he'll put the now-transferred vanity plates on the MDX for us. I was stupefied at Brian volunteering to do all of this for me, when he easily could have done nothing, or simply told me what to do at the DMV and left it at that. Instead he went the extra mile.

ramona

Mar 17, 2015

Bought a Honda pilot from them.Awesome service, and wonderful help.Very good price.recommend this dealer.Sales person james Ferrell, was very helpful, excellent sales person.

tunger88

Mar 16, 2015

I have purchased roughly 15 new cars in the past 8 years. I have dealt with many dealerships as you can imagine. Schaller has surpassed every single one of the dealers and more. Teri is such a good and honest sales consultant there is. Everything from the car all the way to the price was upfront and no games. I purchased the car basically over the internet. The dealership sent an appraiser to my house to appraise the trade in. The only thing I had to do was to go to the dealership to sign papers and pick up the new vehicle. Will be back for more. Thanks Schaller.

jeropaun

Mar 7, 2015

Last year, my fiance and I were shopping for a new car for her. We visited Schaller Acura in Manchester because I had friends who were loyal customers and highly recommended the dealership.We were greeted by James Merrill. James spent much time showing us the vehicle my fiance was interested in. He impressed us with his thorough understanding of the vehicle and it electronics. We were convinced that after we bought a car from him, we could trust he would be there to help us learn the intricacies of the modern car we were considering.When it came time for me to trade-in my older car and upgrade to a new TLX this year, I knew I would return to purchase my new car from James. I completed that transaction today. James made the entire car buying experience easy and pleasant with his no pressure selling style. He effectively demonstrated his comprehensive knowledge of the vehicle and let the car sell itself. Then he worked with me to make the sale as affordable as possible.If you are in the market for a new car and are considering an Acura, I highly recommend you contact James Merrill at Schaller Acura in Manchester, Connecticut. You won't be sorry!

ladyhooligan10

Mar 6, 2015

We worked with Rob Horton on the purchase of our used 2014 Acura RDX. From start to finish, everyone that we interacted with provided excellent customer service - they were very friendly & straight forward. We were hoping for more wiggle room in the price but at the end of the day we know we got a really good deal / fair price. I would definitely recommend Schaller Acura and Rob Horton specifically.

TheGauntlett

Feb 26, 2015

Rob was great to work with! Very courteous, informative and professional. This is my second purchase from this dealer and sales rep and I would definitely reccomend his dealer!

LRC5000

Feb 21, 2015

Did my research, found my CPO. Spoke price with Brian Savo (not a ton of wiggle room which was disappointing on a personal level, but the price was fair based upon market research) and was shown the car by Rob Horton. Easy, friendly and convenient. Would recommend to friends. You can tell Rob genuinely cares about his customers feeling comfortable in the car they purchase, and it's clear his customer service will go beyond just the day of purchase. He's dedicated and will to answer any questions day-of (and beyond).

khickey

Feb 20, 2015

I worked with Teri Lupacchino on the purchase of my Acura MDX. She understood my requirements and kept in touch with me until she identified a car that met my needs. She was responsive and extremely knowledgeable. She patiently walked me through the car and made sure I was comfortable and ensured all my questions were answered before I left the parking lot. I've purcahsed a number of cars through the years and the process with Teri was smoother than I've ever experienced.

ssrs

Feb 18, 2015

Have bought two TL's from Schaller in Manchester in 2004 and 2007. The service dept has never let me down. The folks I worked with (mentioned below) have always treated me like I like to treat other people. They do not over do it but just take care of their customers with a genuine concern and always a smile. They tell it like is and the work has always been of a high quality.

Nik1434

Feb 16, 2015

Rob was our Salesman, and we found him to be extremely pleasant to work with as well as very knowledgeable. He was upfront and honest and made the process very smooth. Car shopping can be at times a rough process, and this was one of the first times we felt relaxed the entire time. We leased an RDX and Rob has followed up with us to ensure our satisfaction. Overall, the dealership is fair, and they are friendly and accommodating.

pratapr

Feb 16, 2015

Rob is a nice guy who is really handy if you have any questions. He has good understanding of customers requirements. Very friendly experience.Good luck Rob.

Warren

Feb 14, 2015

Rob was easy to work with and had a no pressure attitude. Very plesent from beginning to end. He followed up with phone call to make sure everything was good.

jsandct

Feb 4, 2015

Met with Rob Horton several times at Schaller. He was extremely knowledgeable about cars and also very understanding that we were in the process of looking at different cars. Rob was never pushy and he didn't make us feel uncomfortable. Price negotiations were very quick and completely painless as the dealership and Rob made it clear that they valued how we were treated. Everyone we worked with was very professional and courteous, especially Rob.

buckyma

Feb 2, 2015

I thank James Merrill for working hard on getting me in my new ILX lease at the price point I was comfortable with. This is my second lease and I appreciate the teams willingness to make everything go smoothly for a great experience.

sarahzsardo

Jan 31, 2015

Teri Lupacchino was excellent to work with on the purchase of my new MDX. Always followed up quickly and really took the time to understand my needs.

mazz8108

Jan 30, 2015

Thank you to Rob Horton for the wonderful and easy experiance at Schaller. I appreciate the time you took to explain the buying/servicing process and the time you spent with me to make sure I understand all the features of my new RDX.

Kathy

Jan 24, 2015

We bought our first Acura RDX at Schaller Acura in Manchester. James Merrill made our buying experience a very pleasurable one. It was a no hassle event from agreeing to the purchase price to the price accepted for our trade-in. We look forward to a good service relationship and feel confident that if we have any questions pertaining to our new vehicle, James will still be available to answer them, as he has already encouraged us to contact him again with any questions and he would be happy to set time aside for us to come in and ask them. James is very professional but also down to earth and easy to talk to. We would highly recommend him.

margieberg

Jan 18, 2015

We had been researching and test driving various cars for some time but held off on test driving the MDX since there is no dealer in Western MA. Having limited success in finding a vehicle to meet out needs, we finally made the trip down to Schaller where we had the good fortune of meeting Teri Lupacchino, who has been selling Acura's for over 25 years. I guess that would explain Teri's thorough knowledge of the product she was selling and her ability to answer each and every one of our questions about the vehicle form the engine, to the safety features, to the technology. Teri spent a good deal of time with us taking us for a test drive of both the RDX and the MDX. She remained patient, and very helpful throughout and explained Schaller's policy of servicing vehicles for clients in Western MA. Unfortunately Teri wasn't in the next time we were able to make the tip down to Schaller, and we when we explained to James that we had been working with Teri, he stepped up and provided us with the same knowledgeable, personable, and respectable service as Teri had. It was clear that the sales folk at Schaller were supportive of each other and interested in client satisfaction for all Schaller customers. At this point it's worth mentioning that both Teri and JAmes took us on an amazingly useful test drive route where we were able to experience highway driving, twisting, turning back roads and hills. It really enabled us to get a sense of how the car performed. Ultimately we leased the MDX and and Teri spent a good deal of time with us teaching us how to use all the technology. Compared to quotes we received from other dealers and on-line pricing sites, we felt the price was fair. The only minor adjustment I would make in the process would be to allow customers to sign lease documents electronically rather than having to make a separate trip to the dealer for signatures. That, however appears to be an Acura Policy rather than a Schaller policy.

Ross

Jan 18, 2015

From test driving to signing the purchasing agreements, everyone at the dealership went above and beyond. This is our third time buying a car from Schaller. We would recommend this dealer to anyone in the market for an Acura.

john

Jan 13, 2015

I bought a second hand car through Teri who was professional, honest, and just a pleasure to deal with. she was responsive to every request and question and made our buying experience the best one i have ever had. thanks teri

Gary_N_Kathy

Jan 5, 2015

We have never purchased more than 1 vehicle from an auto dealer. We have purchased 4 vehicles from Teri Lupacchino since 2009 and have recommended her to friends who have also purchased. Teri has worked with us to get a good and fair deal on our recent purchases. Teri is very personable and comfortable to work with and there is no pressure and not much haggling and stress as compared to other dealerships because she is fair and respectful. The staff is also great to work with from Brian in financing, organized and knowledgeable in recommending another financing company with a lower interest rate that we already use and Pete (sales manager) in supporting us to get to a good place where we all feel good about the purchase.We are very happy with the MDXs we had purchased. They handle and ride very well and are extremely quiet. We would highly recommend Teri to any customer for sales as well as Brian in their service department. A great car buying experience in sales and service as well as with the rest of the Schaller team.

Blackbird

Dec 30, 2014

After several months of research, several meetings with James Merrill and comparison to other vehicles I finally purchased a new TLX earlier this month. My first meeting with James was to get general info on the TLX shortly after it was introduced. I told him that I was looking for a SH-AWD version that wasn't yet available and he explained what I could expect in terms of features when it did arrive. James promised to contact me when an AWD TLX was available for a test drive and maintained contact with me without being the slightest bit overbearing. When the car was finally available my wife and I visited for a test drive and a more detailed review of the car's features. We were both impressed with James' knowledge of the car, changes from prior 3rd and 4th generation TLs, and his easy going style. We never felt pressured and felt like he was there to serve us as potential customers. When we finally decided to negotiate the purchase price, we were impressed with his honesty and responsiveness and again, never felt pressured.. I've purchased many new cars over the years and have to say that working with James was by far the best experience I have encountered. I would highly recommend James for anyone looking to purchase a vehicle at Schaller Acura. Even if you have an Acura dealer closer to you, you should consider making the extra effort to visit and work with James. Don't take my word for it - look at the other reviews posted. You won't be disappointed.

MegHopper

Dec 26, 2014

James Merrill was the salesman who worked with me. His patience with me through this buying experience was like no other. James took the time to listen to all of my "must haves" as well as all of my "wants". He was able to show me a variety of vehicles available and explained the differences and feature of each vehicle. He clearly knows the Acura vehicles inside and out, being able to answer every question I had, as well as point out some features I wouldn't have thought to ask about. James never once made me feel pressured to purchase a vehicle, he was truly genuine and honest through the entire process. I feel as if I have had the best car buying experience ever and would highly recommend James Merrill and Schaller Acura to anyone out there looking to purchase new or used. I am beyond thrilled with my MDX! I also had the opportunity to work with Brian Savo in the finance department. He is another hands down class act. He made the purchasing and paperwork process so smooth it was unbelievable. Brian made a process that is typically stressful for me, a smooth and enjoyable experience. The team at Schaller Acura, including the others I met while there, are amazing. This dealership is a class act and no wonder they have one the awards they have. Well deserved! Thank you all for everything, especially James Merrill!

Ed_n_Wendy

Dec 23, 2014

We are extremely happy with our "No Hassle" experience at this dealer with Teri.We came here after a couple of other purchases at another dealer and will never look back.The professionalism and experience was instantly noticeable from the moment we walked in the front door. A true "AIM TO PLEASE" Dealership.The wife just loves her new MDX..

Propman

Dec 22, 2014

The sales professional, Jim Merrill, was excellent. He was a person you knew you could trust and was extremely knowledgeable about all facets of my new TLX. Some of my friends are now looking at new vehicles and I have recommended Jim as the person they should see when they start looking. He is the best! Schaller Acura should be proud he is on their staff! Simply the best sales person I have ever dealt with. Brian Savo made the paperwork a breeze...getting my wife to her bridge game on time!Also, one of the main reasons that I will continue to purchase vehicles from Schaller Acura in Manchester, Connecticut is their service department. They too are the best. Thanks to Dave Wiltse, Brian Coughlin , Joe DeLaCruz and Glenn Anderson, my Acuras have always been well taken care of!

Happy Owner

Dec 8, 2014

I went in to look at the new TLX and had a great experience. The staff was friendly and very knowledgeable. They used my time well and answered all my questions thoroughly. I got a great price right out of the gate and they offered me more than anyone else for my trade. The paperwork process was seamless and painless. I highly recommend Schaller Acura to anyone needing a new or used car.

nalder

Nov 30, 2014

James Merrill came highly recommended to us from a good friend so we went to Schaller with high expectations. He was very knowledgeable, extremely professional and unlike most car salesmen completely not pushy at all. Brian in the business office was equally helpful. I am so happy with my car and thrilled with the experience at Schaller. Highly recommended from me!

petergr

Nov 21, 2014

I was pleased with the first meeting with James. He was straight forward, laid back, very knowledgeable, and without the usual typical sales pitch pressuring techniques that are so often used when dealing with car sales representatives. How refreshing. My original offer on a used 2013 RDX was decline. I returned home disappoint in the lack of the dealerships wiliness to negotiate a price that I felt was fair considering the value of the trade-in. I called James a few hours later and asked him to have the dealership reconsider my offer. He returned the call shortly after with the news that they would accept my offer. As a customer that willingness of a dealership is very important. I have dealt with other dealerships in the past that stick hard to their price, are pushy and they lose me as a customer for any future business. James Merrill was a pleasure to work with and would highly recommend asking for him as your sale consultant.

PTatro1

Nov 21, 2014

James was personable, professional and courteous. He has a working knowledge of the Acura product that I was interested in. He was very helpful in explaining the features and benefits of the product. I believe he even came in on his day off to deliver the new vehicle to me. I would like to mention the Sales Manager Brian Shepard ( He went out of his way to make the transaction seamless and convenient) as well as Brian Savo who handled the business end of the transaction.I would recommend this dealership and its professional staff to anyone looking to purchase a quality vehicle in a comfortable manner.

bingoprof

Nov 20, 2014

My lease was coming to an end on my 2nd TSX (the first I had owned). So I simply returned to see what my options were with Rob Horton and the Schaller dealership, where I had leased the car. Rob was great - we test drove both the new TLX and the smaller ILX, and I decided to go with a smaller vehicle this time around. Next day, I turned in the TSX and drove off with a new ILX. Couldn't have been smoother. Rob is full of answers, a veritable fount of product knowledge, and let me decide on my own which car was right for me.

hseeley

Nov 19, 2014

I just purchased a 2015 RDX after 2 sessions in which I worked with James Merrill and I couldn't be happier. He was extremely knowledgeable about the vehicle and never made me feel pressured. I was most impressed with the time he spent with me when I picked up the vehicle, including programming my phone to sync with the vehicle and helping me program the radio stations. I enjoyed my experience in buying this vehicle, which is not how I have felt at other dealerships. I am really enjoying my new Acura RDX!!

RobertReichert

Nov 17, 2014

I purchased a new Acura RDX from Schaller, after meeting three times with James Merrill. Before I bought this car I looked at Infinity, the Nissan Murano, and a few other, similar SUVs.James was, by far, the best car salesman. He understands all the features of the car, and answered all my questions and concerns. His negotiation was professionally done. James obviously takes his career seriously, unlike the majority of car salesman. And I love the car!

JonRowe

Nov 10, 2014

Just took delivery of my new AWD TLX. James Merrill was extremely helpful and informative during the decision and negotiation processes; never pushy. After I placed my order, he and the dealership then kept me informed of the build progress and expected delivery, without going overboard. On delivery day, he spent over an hour with me to demonstrate and teach me about all the (very numerous) functions of the car, and offered that I could come back as often as I want to go over things. This is the second Acura I've purchased from Schaller. Always a pleasure.

sharonrosato

Nov 10, 2014

After a year plus of working with James Merrill, I just drove home my 2015 TLX AWD. I absolutely love my new car, but just as important was the excellent service and treatment I got at Schaller and specifically from James Merrill. For over a year he patiently worked with me and offered great information until I finally decided on the brand new TLX never pushing me into making a purchase. He kept me updated every step of the way as to the progress of the release of the TLX and then the AWD model. When I picked the car up, he took a tremendous amount of time with me going over all of the bells and whistles to get me on the road and offered for me to return and meet with him again once I became more familiar with all of the technology offered in this vehicle. This is my second Acura from Schaller. I have always been extremely happy with the sales and service at Schaller, and could not be any happier with all of my dealings with James Merrill. I would highly recommend working with James if you are in the market for a new or used vehicle.

pc85gt

Nov 8, 2014

This was our first experience at Schaller Acura as well as becoming first time Acura owners. We had the good fortune of connecting with Rob Horton when we entered Schaller's show room. Rob made us feel very comfortable throughout the process. He was personable and very knowledgeable about the product. Rob's enthusiasm towards the car and patience with us added a new dimension to our TLX test drive. It went far beyond what we had previously experienced at three other dealers in our quest for a new car. The overall experience convinced us that this was the car for us. We took delivery of the TLX right on schedule. The car was perfectly detailed and Rob spent as much time as we needed to be comfortable with all the technology features. We would recommend Schaller to anyone considering an Acura. Ask for Rob, he'll make the process a pleasant experience.

dsrcontreras

Nov 6, 2014

I couldn't be any happier to have driven my 04' Acura TL out of the lot two days after viewing it. It wouldn't have been possible without the help of James Merrill! He was extremely knowledgable about the Acura TL, even shared his personal experiences. He was very friendly, respectful and EXTREMELY funny. He also showed me how to use my Navigation system which I thought was extremely nice of him. I would definitely come back and buy from Schaller Acura ! Thank You for introducing me to my Acura TL!!! James Merrill is a great asset to your company !

jmart2941

Nov 2, 2014

Just got my new TLX AWD after a long wait, but it was worth it. Always a positive experience working with Teri Lupacchino and the whole Schaller team. Picking up the car and completing the paperwork was a breeze and Teri did a great job helping me go through all the settings. This is my 6th Acura with Schaller and they never disappoint, both on the sales and service sides. I never have to worry about my ride with them. Great team to work with!

Bonniechip

Oct 26, 2014

We couldn't be happier with our new 2015 MDX. The whole process was so incredibly easy. James was extremely knowledgable about the MDX and able to answer all of our questions! James had so much patience with us explaining the new technology to be sure we understood how to operate the navigation, GPS and audio system. I really like that he makes you feel very comfortable to call him after the fact if you need clarification! Love our MDX!!

michelerobinson96

Oct 25, 2014

James was completely respectful to my husband and my self.We did not have an appt. and yet he accommodated our schedule and needs completely.Very comfortable sales experience with no pressure and professional interactions at all times.He took time to understand our immediate and future needs and goals with regard to car purchases for our son and eventually myself.Best car sales experience I have ever encountered. I usually avoid these transactions and send my husband alone after test driving but I felt no need to back away from deal.Jim could answer all our questions and if he needed to research something he did it immediately.

JMPIZZONI

Oct 12, 2014

Recently purchased my fourth Acura from Schaller - TLX. I had 06, 08 and 12 TL's. As usual, it was an easy experience. Everyone is friendly and there is never any pressure to make a decision. James Merrill is very nice and knowledgeable about the car. He was extremely patient in explaining all of the features - there are a lot! I had stopped at the dealership before they had any of the cars available and true to his word he emailed me to let me know they had the car - no high pressure phone call. Just an email as I requested - which I appreciated. A friend wanted to purchase my 2012 TL but he needed time to sell the 2006 that he had previously purchased from me. The dealership was very understanding and accommodating of the extra time needed to complete the transaction. I've received several follow-up calls to make sure I was happy with the car. I also highly recommend the service department. They are always friendly and do a great job taking care of my cars.

oliveoyl

Sep 28, 2014

I dropped in 1 1/2 hours prior to closing on Saturday just to look at a model i was interested in.. My Salesman James was terrific. He was very thorough in explaining the options on the vehicle. He did not hurry me through the test drive. He made sure I felt comfortable with the car before bringing me back to the showroom. The best experience I have ever had with a car dealership.

BillTLX

Sep 24, 2014

Just bought a new TLX from Schaller's. Teri was fantastic. Very nice person to work with, no gimmicks or pressure, and really knows the car. Schaller gave me a great price - way better than 2 other area Acura dealers. Business folks were great with the paperwork. Again, no pressure to buy lot of extra stuff. Great experience.

jeff.anderson.338211

Sep 3, 2014

I just purchased a 2015 TLX from Schaller, this is my 5th Acura purchase from them, and as always the experience was awesome. I have purchased an 88 integra, a 94 integra, a 99 TL, an 04 TL and now a 15 TLX, the last 3 cars all from Teri Lupacchino. As always the experience was smooth, and easy. I have serviced all of my cars there, and have never had an issue. This dealership goes out of their way to treat you like your part of the family, and I have been dealing with many of the same great folks for 25+ years.

andrewcoloccio

Aug 16, 2014

Customer service was excellent! Great work and a great dealership. Freidnly people and quality job. Everyone go here!Everything was done to the car as promised and fast, reliable, easy paperwork!! No hassle!

SilverTSX-CT

Aug 12, 2014

I had the common, honda/acura, intermittent SRS / Airbag light on, in my stock, unmodified, 04 Satin Silver 6-speed TSX with 57K miles. The red SRS light comes on intermittently. Seat belt light also does not work normally. Sometimes the seatbelt light will come on when I unbuckle, sometimes not. The seatbelt light will always go out, if I buckle up, when it is lit.I'm familiar with pulling the codes, using the Factory Service Manual, and doing most of my own work.I pulled the diagnostic code, and found DTC 61, which is the driver's seatbelt buckle switch, as indicated in my 04-05 TSX Factory Service Manual. Called Schaller Acura and spoke with a service writer. Over the last 9 years they have done some work for me on this and 3 other Acuras, but I tend to do most of my own work. I explained what I found and asked if they will make that repair under the seat belt warranty, as is done by many Acura & Honda dealers. Was advised that this is not a repair that they will do under the seat belt warranty. I'd rather find out via a phone call if it is covered, as I'm going to use up 3 hours of time making 2 trips to a dealer to get it diagnosed and then repaired, if covered by warranty. If it is not covered, I'd rather spend the $75 on the part online and do it myself in a fraction of the time.I tried another Dealer who is nearby - Acura of Avon. They agreed immediately that this is a known problem and is covered by the seat belt warranty. I asked them if they would order the part, 04826-SEC-A12ZB, ahead of time, so I would not have to make 2 trips to the dealership. They were fine with that. I went there 2 days later, and the repair was done in 45 minutes, under the seat belt warranty. The 2004 Warranties booklet in my owner's manual package, P27, states that the Seat Belt Limited Warranty, Time Period, is: "This warranty continues for the useful life of the vehicle". Acura will repair or replace, at its option, any Acura seat belt component that fails to function properly during normal use. This includes all parts and labor charges." (This kind of seat belt warranty is pretty common across the auto industry - it's not honda specific). To me, that clearly means the driver's seat belt buckle and sensor, which fails, disables the SRS system, turns on the SRS light, and throws a code 61.

kspell323

Jul 29, 2014

Jimi Merrill is perhaps the best car salesperson with whom I've ever dealt. You just got the feeling that he really cared about selling you the right vehicle. If you want a knowledgable individual who won't pressure you but really gets it, this is the guy.As for the Schaller dealership, wonderful people and willing to make a fair deal. I took home the car the same day i frist looked at it!!!!

fepiazza

Jul 21, 2014

We love our new TL! James wasn't in a hurry, but helped us make the right decision. He also spent a lot of time with my husband and I to make sure we understood all the features of the TL. No hurried pickup.James and the staff (especially Brian Shepard) helped close the deal with the Leasing Company and I'm loving the car!Now, let's work on a new RDX for my husband!!Thank you!!!

bluebear222

Jul 17, 2014

I had James Merrill as a sales rep and he was very attentive and helpful throughout the whole process. Him and the dealership took care of all my needs with minimal effort required from me. They made it easy and continue to be supportive after the purchase.

T4bearkwi

Jul 12, 2014

As always the staff at Schaller are exceptional . James was very thorough and explained all if the ins and outs of the car very well. Thank you for a great experience!

joeBelanger

Jul 9, 2014

I purchased a 2013 Honda Civic EX-L used from this place.I had gotten into a car wreck and my car was deemed totaled.The day after I received a check from the insurance company for my totaled Mazda 3 hatchback I started shopping for a new vehicle.The very first dealership I stopped at was Schaller Acura In Manchester,CT.James Merrill greeted me, he was helpful passionate and extremely friendly. He never pressured or hassled me, nor did he even take down my information, it was like he knew all along I'd be back!I took it for a test drive on a day that James had a day off, and I believe it was Bob Kenton that road along, he also was very knowledgeable and helpful.I left undecided. It took me 2 weeks of searching dealerships and internet adds CONSTANTLY before I came back to talk with James. He was awesome, he discussed at lengths about my options, cars in the area, and pretty much anything,He really knows his stuff.I left, knowing the next morning I would be working out a deal for my new car.I spoke to James Merrill and Brian Savo the next morning.and within a few hours I was on my way, they worked with me with financing and overall were just completely honest and knowledgeable I appreciate that. I highly recommend, and I will, 100 percent be returning for another vehicle at some point.Thanks so much! -Joe B

cote2

Jul 5, 2014

While everyone was professional,pleasant and easy to work with, we really need to single out James 'Merrill. We have been purchasing vehicles since the 1960s, usually every 3 to 4 years, and do not exaggerate when we say we have never worked with a sales person who knows so much about his product. In addition we could not be more amazed at his ability to demonstrate every button, item,etc. in the vehicle's interior including the technology package. He took the time, didn't rush, answered all questions, If ever Acura needs someone to train salespersons on how to demonstrate vehicle functions to customers, he's the one. There is not one thing we don' t know about this car after his explanations. In-addition he has followed up,as he said he would, with us since the purchase. He did such a good job the first time, we haven' t had questions or needed anything. If we had not had such an exceptional overall experience at schaller's we would not have taken the time to write this review. We would definitely recommend Jim and this dealership to others . Fran and Tony Cote

herb.menzel

Jul 5, 2014

11 years ago we bought a 2003 MDX from Schaller Acura and after 332000 miles, we decided it was time to buy a new one. So we went back to Schaller Acura and with the help of Jim Merrill we bought a 2014 MDX with 33 miles on it. Jim was great to work with as we went through the options we wanted on the new car and once we got the new car he sat with us in the car for over an hour going over the various radio, navigation, phone and information buttons, pages and settings.Special thanks also to Dave Wiltse, Brian Coughlin and Joe DeLaCruz for 11 years of top notch service and advice on my 2003 MDX, without them I never would have made it to 332000 miles and still counting. I look forward to working with them over the next 11 years on both MDXs.Thanks also to Brian Savo who called me during his vacation to let me know that everything had gone through fine with the financing options.

jmdevine19

Jun 16, 2014

We found Teri Lupacchino and the general manager to be very professional and straight forward in their dealings. They made purchasing the car a simple process and we felt we were fairly treated. We would highly recommend Schaller and will be using them to service our new MDX.

jvgdlrrater

Jun 10, 2014

Jim was our initial contact when visiting the dealership to explore purchasing an RDX. He was extremely helpful in explaining the new technology features of the RDX which ultimately led to our purchase. Jim is very knowledgeable about the details of he features and options in the vehicle. He spent a couple of hours walking us through the set up of all the normal controls and the navigation, audio, phone operations when we picked up the RDX. He offered to provide any additional assistance we felt necessary and followed up to ensure we were comfortable with the vehicle. We strongly recommend both Jim and the dealership.

rongeraci

Jun 6, 2014

The experience was quite pleasant from the time James held open the door for me to enter when I first arrived until I drove out of the dealership.James is a professional who knows how to sell his product in a manner that is relaxed and low key yet always there to answer any questions.He let me inspect several vehicles and never "hovered " over me which allowed the space to get a good look at the product.The other two employees involved to complete the sale were equally as pleasant and professional.Great job guys!

pey6644

Jun 4, 2014

have dealt with same dealer for 25 years. always received excellent service.new car purchase was made as convenient as possible.no complaints in overall experience.

MDX203

May 10, 2014

At our initial inquiry online and then the followup, we found Teri Lupacchino's initial calls to us helpful - - and not too many calls or too few - - just right, like Goldilocks and the 3 Bears. She answered all of our questions - - with not too much info or too little - - just right. And then we came in and negotiated the trade-in of our car and the purchase of a new Acura MDX. The trade-in price and the new car price was not too little or too much - - just right.Mission accomplished.Thanks, Teri.

coralgattscollette

May 2, 2014

Once again, I had another pleasant experience with Bob Kenton. He is very knowledgeable on the Acura Line of vehicles, and very forthcoming on any questions I had regarding the differences on the Acura Line. This is my third TL and I am extremely pleased with my choice of upgrading to the AWD model. My first TL (2008) I really liked. However, my second TL (2012) I loved. I loved the additional room the 2012 offered over the 2008, and the 2014 I now have, is just like my 2012. I purchased my TL earlier than I had anticipated, as I did not want to go with the 2015, as I don't think I like the changes that have been made to the size of the car. I have a few years before I upgrade, so maybe by then I won't mind the changes.

redbadge777

May 1, 2014

Quick scheduling.....quality work completed on time.....Acura TL has over 287,000 miles.....thanks in large part to quality diagnosis, repair and maintenance........Thanks, Bob

Stupnitzki

Apr 26, 2014

We recently bought a 2013 MDX and had a great experience. Bob was easy to work with and made sure we had every question answered before we drove off the lot.

Ginam106

Apr 23, 2014

Great experience! Everyone was professional, friendly and answered all questions. The team was always available for help! I would definitely recommend to friends and family.

JSMarino

Apr 23, 2014

Jeff was a pleasure to work with. They were very willing to make the deal happen. The process was quick and easy. In less then 24 hours from agreeing on price I was driving off with the vehicle. They were straight up and honest. No pressure no gimmicks. Nice to see there are still dealerships out there like this. Thanks guys!!!

mdankowski

Apr 20, 2014

Always superior service and quality workmanship. The Service team Brian, Dave and Joe are customer focused and friendly. They always go above and beyond to make your visit/experience pleasant

SandGWhite

Apr 18, 2014

Although ultimately I did not purchase an Acura, my experience could not have been better. This was due to James Merrill's patience and professionalism. Thank you James.

bjgolias

Apr 17, 2014

So far my experience with Schaller and Bob Kenton has been very good. No complaints just praise. I visited many dealerships and tried all different brand SUVs and we liked the MDX the best. Bob Kenton was the best salesperson we dealt with out of all the dealerships.

Kchauhan

Apr 17, 2014

First time loan vehicle & service done, very happy with timely repaired, easy to work with staff. We will recommended to others, bob & Brian are thankful for taking care ASAP

Tammer23

Apr 9, 2014

My experience at Schaller was terrific. I never felt pressured, I felt respected and I feel I got a fair deal. All in all it was a stress free experience.

meehanh

Apr 4, 2014

We would highly recommend Schaller Acura. We worked with James Merrill and Brian Savo. They were extremely accommodating and did not act like your "typical car salesmen." We did not feel pressure at all. We went in looking for a used car and ended up purchasing a new 2014 Acura MDX. We love, love, love our new car!! It was a very good experience and I would highly recommend the dealership and the product.

tra1958

Apr 4, 2014

i had a great experience going thru schaller acura i got the 2014 rdx i wanted and dealing with teri lupacchino was great i will go through her again and have already recommend her to friends .i finally got an acura good choice.

fpmr96a

Apr 2, 2014

Without exception, Schaller Acura has exceeded my expectations when having both of my Acuras serviced.Work is always done perfectly and vehicles cleaned beautifully. Always get accurate answers to my questions too.

cnassau1

Mar 25, 2014

We recently purchased a 2014 Acura RDX and we love it!! This is our third Acura and we wouldn't think of going anywhere else but Schaller. Bob Kenton in the Sales Department couldn't have been more helpful. All of our dealings with everyone at Schaller have been professional and courteous. We would highly recommend Schaller Acura of Manchester to anyone looking to purchase a new car.

njramores

Mar 22, 2014

My experience with Schaller Acura was excellent. Assistance was great and there was no pressure nor hassle at all. I will recommend to my friends.

khirth

Mar 21, 2014

We were looking at Hondas and Fords before going to Schaller. We had dealt with Teri before and she was very helpful, so we didn't hesitate to ask for her again. After driving the Acura RDX we knew it was the car we wanted, and Teri did everything she could to help us buy the car. We would not hesitate to go back to Teri and Schaller in the future!

MJWHELTON

Mar 18, 2014

I found Mr.Kenton to be extremely knowledgeable about the vehicle I was interested in.He impressed me as being very honest in my dealings with him.I felt comfortable working with him and he made the process run smoothly.I was very pleased with the overall experience.

JNelson90

Mar 14, 2014

After visiting a Lexus dealership with a nice but average salesperson it was great to work with Rob Horton. Rob was professional, friendly, knowledgeable and most importantly, passionate about the cars he was representing. My wife and I are now huge fans of Rob and will certainly send everyone we know that needs a car his way. He made our car buying experience a very pleasant one.

KW2014

Mar 10, 2014

Jeff was great to work with. I came down to take a look at a new Acura TL, and Jeff was very supportive throughout the entire process. He was patient, walked me through the various features of the car and even suggested a model that was a better fit for me (the Special Edition). He gave me the time necessary to make a decision without any pressure. The delivery of the vehicle was smooth and I was off in my new vehicle. thank you Jeff and Schaller Acura!

smm72

Mar 9, 2014

Great service, very friendly people, competitive price on both sale of new car and trade in value. Would definitely recommend dealership. Overall, i was very impressed.

Eroback

Feb 23, 2014

Our review is long overdue to comment on the exceptional service we received from James Merrill. James took us on a lengthy test drive unlike other dealerships. He was very patient with all our questions and extremely knowledgeable about the vehicles. James did not pester us with emails or phone calls while we were making our decision. Since we were so impressed with James and the dealership, we ended up purchasing two vehicles. At delivery, James went above and beyond with the time he gave us to explain all the details of the vehicles. James followed up with several phone calls after delivery to ask if we had any questions about the vehicles and even offered his time to explain more to us if necessary. By far James is the best salesman we have every dealt with and we would recommend him to our family and friends. You can't go wrong with James or Schaller Acura.

Danm1228

Feb 19, 2014

I do not write many reviews, but felt like this one was worth writing. I worked with Rob Horton on the potential purchase of a new TL. From the moment we began speaking, he was very professional, knowledgeable, and respectful. I never felt any pressure from the beginning to purchase the car immediately, in fact quite the opposite occurred. He was more concerned with ensuring all my questions were answered and that I would be happy with the car, than making the sale. This is a breath of fresh air in the auto industry, where high pressure sales tactics are quite the norm. I left the dealership that day without making the purchase, only to return the next day to show my wife the car. Rob again was more than courteous and never did he make me feel like I was an inconvenience to him, even though he had already spent a significant amount of time with me the day before. Once again, he made sure all of my wife's questions were answered, and was more than helpful along the way. We made it back to the dealership where Brian was able to make the numbers work, and we completed the sale. It was by far the best car buying experience I have had and would definitely return to Schaller again for any future car purchases.Thank you for a great experience!

rraam04

Feb 19, 2014

Overall it was a wonderful experience with our Vehicle purchase in Schaller Acura. The Sales person James Merrill, was friendly, informative and very detailed in explaining about the vehicle features, pros and cons. He patiently answered all our questions and was very cooperative. When it came to pricing like anywhere else it was not initially smooth, but then James really helped us to understand the different perspectives involved in pricing gave us proper justifications, listened to our inputs carefully and finally we worked together on great deal with which we were extremely happy about. After purchasing the vehicle, the delivery part was much more existing where James spend quality(more than an hour) time with us in explaining all the features in detail and all his inputs were very instrumental on the first few days of our driving. Much to our surprise and above expectations , James kept following up with us every week for the first month, to make sure we were happy with the new car and enjoying all its features. That is to me is the best customer service. On the whole Jamess on one of the best sales person I have every dealt with and I have to mention that Schaller Acura dealership and its workers are awesome when it comes to dealing with their customers certainly one of the best in the state.

rmk47

Feb 18, 2014

Working with Jeff Norwood and Brian Shephard (sales manager), we found the overall sales experience at Schaller Acura to be outstanding. Jeff is very knowledgeable and assesses your objectives intelligently to help guide the selection process. The test drive was extremely informative, the pricing information was direct and, most importantly, the whole process was free of the high pressure sales tactics that can make buying a car downright unpleasant. We needed some advice from the parts department concerning accessories and they were also terrific. Finally, we needed to take delivery on Jeff's day off so James Merrill stepped in. Even though it was not his sale, he was thorough, unhurried and extremely pleasant. We had shopped around and found Schaller Acura to be refreshingly different in their approach. Highly recomended.

equick

Feb 10, 2014

My 2005 TL broke down on a Monday, on Tuesday Teri was helping me figure out next steps. She was awesome from start to finish, and I would recommend her to anyone. Acura cars sell themselves, the dealers tend to be very good in my experience. The Acura service branding is exceptional. But Teri was comforting and helpful and fast. Within 12 days I was driving my new car (2013) home. Love my new car. LOVE IT.

Joyce8368

Feb 10, 2014

We love our new Acura RDX and really appreciated the time, effort, patience, and knowledge of our sales associate, Rob Horton. He is quite the professional and we enjoyed working with him when we purchased our Acura TL a few years ago. We lucked out again when Rob was available to answer our questions about the differences between the RDX and an MDX. There was absolutely no pressure in making our decision. We needed to have our trade-in vehicle appraised the next day, Rob's day off. He wanted to come in on Sunday, but we insisted he enjoy the day with his family. Rob spent hours with us and our overall experience with him and the other associates was great. We would highly reccommend Schaller and especially Rob to anyone considering a new car. This was our 3rd Acura purchase and probably not the last!

pbunick

Feb 9, 2014

Bob Kenton did a fine job of introducing us to the Acura brand and the RDX in particular. One irksome thing was that the trade in offer for my vehicle was initially low-balled by the sales manager. With all the data available to buyers these days and with all the focus on portraying the dealership as being a business with integrity, is it really necessary? It really is too soon for me to give you a lasting impression of the dealership, so far so good.

jlgagne

Feb 8, 2014

Jim was a great help. He was very personable, knowledable and through. We left the dealership with a great value and confident with our choice.

bdunnigan

Feb 7, 2014

This was my first dealership car buying experience and I have to admit I was a bit nervous on the way over to the lot. I had found the car online and messaged the dealership about setting up a time for a test drive. Very shortly after I was contacted back by Teri Lupacchino, who was both friendly and professional, and she set up a time to check out the car. Even though the car was used and not an Acura, she seemed to know the answers to most of my questions and if she didn't she took the time to find out. It was that extra mile that Teri was willing to go that eased my nerves and made my entire car buying experience a pleasure. All of the other people working at the dealership that I interacted with were very personable and helpful throughout the whole process. I can safely say that my initial fears were unfounded and I would highly recommend Teri and the rest of the Schaller team if you're looking to purchase a new vehicle.

JonJenBro

Jan 29, 2014

Our first experience with Acura. James Merrill was great! He was very informative and easy to talk to. He explained everything to us and was very patient and made us feel very comfortable. We connected with him on a professional and personal level. We will recommend Schaller Acura as well as James to anyone!

Dbrower

Jan 27, 2014

I had a great experience with Teri purchasing this car. They were great I got a great price for the car and my trade. Would recommend Schaller Acura to anyone.

mtcasher

Jan 22, 2014

I stopped by Schaller Acura on a Saturday to look at the new Acura MDX before going to other dealerships to view other cars. I was meet outside by Rob Horton and we sort of hit it off. He was a gentleman and there was no pressure the whole time we went for a test drive and he explained the feature of the MDX.When I left the dealership and told him I would get back to him in a few days(he must have said SURE SURE to himself) I went home and told my wife we are buying this car if the price is right. She gets to pick the color.I called Rob back on Monday and said I am buying this car if we can get together on the price. I told Rob what I want as the end price and after a little back and forth we came to a mutual agreement and the rest is history. He has followed up with me several times this first week to see if I have any question regarding all the gadgets in this car. (I am finding new gadgets almost everyday).He is a real gentleman and I am glad we did business togetherMurray and Judy

mannyrodrigues

Jan 21, 2014

I Have been a acura custumer for over 12 years ...I wouldnt gone back and purchase a new vehicle if they didnt treat me the way they do when i go in for my regular sevice

vittalsr

Jan 21, 2014

James is a pleasant person to work with. He understands the time involved in buying a new vehicle and respects that we have other choices to make.. He did not send reminder email every day or every week to push me for buying a vehicle which I really appreciate. He spent as much time I needed him to spend to help make my purchase. I would recommend him to my friend without any reservations.

Fast1

Jan 18, 2014

I recently purchased a Certified Used Acura TL from Rob Horton. It was without a doubt the easiest car purchase I have made to date and that is due to the professionalism that Rob displayed from the first phone inquiry, to the test drive, and when I drove the car off the lot. Rob and the whole Schaller team made me enjoy this car purchase because generally speaking, car buying is something most of us dread. Lastly, I never for once felt pressured to make a decision and the fact that they didn't use high pressure sale tactics was very refreshing. If you are looking a new or used car purchase I will not hesitate to recommend Rob and Schaller Acura.

johnnyfnd

Jan 17, 2014

This is the second Acura we purchased in the last few months. Based on our experience with James Merrill during our first visit, it just felt right to return to Schaller when we decided on a second RDX. James has followed each purchase with a courtesy call and we have been very pleased with the service.

Limoak10

Jan 14, 2014

Both David and Rob took my financial needs into account when working with me on a used car. There was absolutely no pressure to buy and they recommended that I take all the time necessary to make a very important decision. They made what usually is a dreadful experience into a rather uneventful but very productive and enjoyable situation. I received a very very nice car at a good price. They made me feel right at home which made this whole experience STRESS FREE!!!!They are extremely knowledgeable when it comes to their vehicles, but more then that they are really nice and genuine people. I will continue to bring all of my vehicles to be serviced at Schaller Acura and when the time comes for me or a member of my family to purchase another car I will definitely go to Schaller Acura!Thanks Rob Horton and David Wiltse you guys are the best.Bill Limero

brkieley

Jan 13, 2014

My experience buying a new TL at Schaller Acura was truly exceptional. The entire transaction, from test-drive through purchase, was very professional - no games, no long waits for information. I felt like I got a good deal on a great car and was treated with respect and honesty. I couldn't have asked for a better buying experience.

jonurban

Jan 12, 2014

I sent Rob an email and he responded quickly and informatively. He set up a time that worked for me and I came in and discussed trading in my 2011 TSX for a new RDX. He explained the differences between the RDX and my TSX, as well as the refinements of the 2014 RDX over the 2007 RDX that I had previously owned. After some discussions, I decided to make the change. Rob was quick and did not play any "salesman games", but still made me feel like I was getting value for my trade and for the new car. He spent a lot of time going over the features of the new car upon delivery, which was on time and very smooth. Brian Savo was very easy to deal with on the financial side, and I felt no intense pressure to purchase any options of add-ons that I was not comfortable with. All in all, this was an excellent transaction, and is now the 7th Acura I have purchased from this dealership since 1999. I would certainly recommend Schaller to anyone, and I would absolutely steer them to Rob Horton.

ddstaley

Dec 29, 2013

I test drove the car in September and didn't purchase until December. Jeff was just right to work with - patient and not too pushy.

johnfrias

Dec 27, 2013

James was a great sales consultant. He was there to listen to my needs for a vehicle and which model I was leaning towards. He guided me from there with the different vehicles he had available and explained the differences between the options. He was never once pushy or aggressive to make the sale. He worked with me in getting to a bottom line price and trade in. He demonstrated patience as we were going through this process. James should be modeled for his experience within the the Schaller organization. I did have a slight incident with the parts department from a customer service aspect, but Brian Sheppard was there to listen and forward on my issue to the appropriate management.

clabrams

Dec 20, 2013

Rob Horton, sales person was extremely helpful in making and finalizing the sale. He was also great at trying to teach me all of the features of the new car. I'll need some more tutoring. There is a lot to learn. This is my third Acura and the buying experience this time was the easiest of all my car purchases. Brian Savo was very helpful and efficient handling the other business details of the transaction.Schaller Acura has always provided great service on my Acuras.

spamlanz

Dec 18, 2013

Great experience at Schaller. Knowledgeable staff, very courteous, professional, up front about the condition of the car (I purchased used), and patient with my decision timeline. Many thanks to Jim Merrill for making this automobile purchase a hassle-free pleasure.

studerd

Dec 17, 2013

As Far As Doing Business With The Dealership I'm Very Satisfied With the Process. I Really Liked The Way The Figures Were Presented From Various Sources And Statics. Everything Was Straight Forward And Easy To Understand. Things Are Going Great With The Vehicle.Again Great Doing Business With The Dealership.Good Job Bob.

acour18

Nov 28, 2013

After perusing the lot for about 3 minutes I was greeted by Rob Horton, who from that point forward collaborated with me to get me into the car I most desired. After enjoying a nice test drive with Rob in a 2011 MDX-tech, we went inside to discuss business. Rob aptly described the the pre-certification process for new cars and the amount of work that is performed on their used car inventory. Prior to visiting this dealership I had performed an ample amount of research and had a pretty good idea about where I wanted to land with this car. What I appreciated most about Rob was his ability to manage my expectations with that of the business goal of the dealership. At the same time he was receptive to my thoughts and needs, which he aptly communicated to the business manager. After a number of back and forths with the business manager, which Rob served as the key conduit, we came to an agreement that was mutually beneficial to both sides. Although Rob was not a decision maker on either end, he was the one driving the negotiation that lead to a win for both parties, the buyer and seller. Great guy, friendly, and genuinely concerned for your satisfaction.

shar1943

Nov 25, 2013

I couldn't be happier with the service I received when I purchased my new Acura RDX, from start to finish they were wonderful, I highly recommend them to anyone who is thinking of purchasing A new car.

kunoblackie

Nov 21, 2013

From the moment I called to make the service appointment, till I drove my car home I have only high praise for the service department especially Joe DelaCruz. I called to reschedule my appointment two hours before I was due and there was no hassle and a new appointment was giving to me two days later. Joe greeted my husband and I when we arrived and was very professional and courteous. He even remembered the circumstance from a year ago that led us to purchase our 2012 TSX. Joe's personal attention to us makes bringing our car in for service a very satisfying experience. When leaving the service center I feel confident my car has been thoroughly checked out and any problems have been noted and corrected. This reinforces the our great satisfaction in owing an Acura.

mspad

Nov 21, 2013

This the third Acura that we have purchased at this dealership. Working with James Merrill was easy and amicable. The cost negotiation was open and quick, and the trade-in allowance was fair. James was very helpful, knowledgeable, and polite. The sales staff went out of their way to get me the exact car and color I wanted. On the day of pick-up, all the paperwork was ready and everything went smoothly. I would recommend Schaller Acura to a friend.

sylvesterscott

Nov 18, 2013

Jeff and Brian were outstanding through the entire process. They went above and beyond, exactly what we've come to expect from Acura Dealers. We just purchased our 6th Acura. We have purchased from 4 different dealers in 3 different states. Jeff, Brian and the entire Schaller Acura crew exemplify the service and experience you expect from Acura. I would not hesitate to recommend Jeff, Brian and the team at Schaller to anyone looking for a car regardless of make.

Jules2918

Nov 17, 2013

I had the best experience buying a car from Schaller Acura. Rob Horton went above and beyond my expectations! The entire process was quick and painless! I would recommend Rob and the Schaller Acura team to anyone who wants a professional non-pushy car buying experience. I will definitely do business here again.

infinitig35xs

Nov 16, 2013

I had the fortunate recent opportunity to purchase a used Infiniti trade-in at Schaller Acura. Everyone in Central CT is well aware of the excellent reputation of the Schaller family of dealerships. The quality of the organization is also evident in its employees and I must particularly acknowledge James Merrill. He is a real automobile professional and a great auto sales consultant. His knowledge of the product (even though it was a competing product) was very thorough. He has a great manner in which he conducts himself, so I would wholeheartedly recommend that you seek him out at the dealership. He valued my time and was respectful of my wishes and we struck a very fair deal. I couldn't be more pleased with the experience.

JJDJ

Nov 16, 2013

James Merrill worked with us to purchase a new Acura. James is very knowledgeable about the product and spent a significant amount of time familiarizing with car's features when we picked it up. A real professional.

Paul8232

Nov 16, 2013

Initially we went just to look and test drive a new MDX and ended up inking a deal. Sales people were great and they had plenty of inventory. We are an hour away from the dealership, however they make it pretty easy by picking up and leaving you with a loaner when service is needed. Prior to owning an Acura we were Lexus fans. It will be interesting to compare over time because our GS-350 was a very comfortable ride.

Nc1290

Nov 10, 2013

Had a great experience buying my car, would definitely recommend to a friend and come back next time I am in the market for a car.

nadinechuck

Nov 8, 2013

This is our 5th Acura purchase over the last 6 years. We have made all of our purchases with Teri Lupacchino. She is fair and understands our desire for a good 'value' on a purchase of a new car. We have been very happy with each purchase and receive excellent service. It's great to have a good relationship with a dealer!

Smotta

Nov 8, 2013

James went above and beyond and I would recommend him to all my friends and family. James was a pleasure to deal with and stayed late for me while I was making my decision. Best car salesman I've ever dealt with, so many are slime xxxxx but not James.

Violettem

Nov 8, 2013

Wow. Joe kept me updated throughout the day. My MDX was cleaned, fixed, and my son's coat was even folded on his seat. Joe is a honest guy and planned options just in case the issue could not be fixed. I appreciate all of Joe's and his team's hard work. Thank you Schaller Acura Service team.

sowindsorbound

Nov 6, 2013

We have been using Schaller Acura for over 10 years. They are very professional. We have purchased 2 cars during that time and have always brought them strictly there for servicing. Teri was recommended by a close friend and she was excellent to work with. We will definitely come back to her when purchasing another Acura. And we will continue to use their wonderful service department.

ebendernagel

Nov 2, 2013

Had a great, no stress initial learning experience to evaluate the car I wanted to purchase. Jim Merrill was very helpful, informative and low pressure. I felt very comfortable with him and the dealership as a whole. Because of this I felt comfortable using Schaller for the purchase. I just picked up my car today and Jim took the time to make sure I was comfortable with the systems and the car in general . Overall I was very happy with the service and the level of attention they gave to me. Thanks for a great experience.

Nancy.Daigle12

Nov 1, 2013

Jeff was an excellent sales executive. He was thorough with his sales approach and answered all my questions fully. Highly recommend Jeff to work with .

Violettem

Oct 28, 2013

Wow! James was wonderful. He knew everything about the MDX we were looking at. He is an amazing asset to the Schaller Acura team. James took the time to show my family the ins and outs of the vehicle. He was honest and not pushy at all. My husband and I were extremely happy to know that Schaller Acura goes above and beyond for their customers. James was personable. He stood by everything he said and followed through with any of our concerns. We took our two young children with us. We did NOT spend all day at the dealership. James made us feel at ease with any concerns. In fact, James put my son's hockey bag in the back, just to make sure it fit. Again, I could go on and on about James M. I will send any friend or family member to James because I was so impressed. Our 2014 MDX is a perfect fit! Thanks James, Peter, Brian and the rest of the crew. If you go to Schaller, ask for James Merrill. Thank you Schaller.

keihei

Oct 22, 2013

Jeff is a good competent salesman; he's informative about the vehicles and is patient with his time. He followed up with me by phone and email after my initial visit and invited me to come back again and test drive the vehicles I was interested in. I was on the fence whether to purchase another new car but decided to do another test drive with the RDX and found it to be a much more comfortable ride than my 2013 CRV, yet similar in size which is what I still wanted. Thank you Jeff, I love my new car!.

Bartlettp

Oct 10, 2013

Rob was very personable, patient, and helpful. He wanted to make sure that all of my questions were answered and has made himself available even after I took my new car home. He even came in on his day off in order to make sure I had a good experience picking up my car. Rob is the kind of person you want to refer other people to. My only critique is that I think the financing manager should have come speak with us directly during negotiations.

mrbctb

Oct 8, 2013

We were very pleased with Schaller and in particular, Jim Merrill. We were given substantial time and opportunity to discuss various types of vehicles and test drove several. Our questions were encouraged and we did not feel any sales pressure. We felt we received good information and insight from an experienced Employee. Jim took the time to walk us through the technical package on the MDX and offered to assist in any way possible. We felt we received a reasonable trade for our trade-in and a fair price for the MDX which we purchased. Jim was a pleasure to work with and I would definitely recommend him to anyone looking for an Acura.

Cloughyclough

Oct 3, 2013

Jeff was a great sales associate. He was very informative and allowed me to buy at my own pace. Would highly recommend the dealership and Jeff.

tjcrisinatijr

Oct 2, 2013

This past August, I was in the market for a new vehicle. I visited Schaller Acura at the recommendation of a friend, and was greeted by James Merrill. James was welcoming with a friendly and easy going manner, which I appreciated. I explained to James that I was really soldon the Audi Allroad, but before making a final decision, I wanted to consider the Acura. He was knowledgeable and very professional in his model comparison while promoting the benefits of Acura ownership. James was very accommodating with his time and allowed for a test drive on two separate occasions so that I could be assured that the Acura RDX was an appropriate vehicle for my needs. Price was a major consideration in my final decision and although James and I were not able to negotiate an acceptable offer initially, he continued to be proactivein the negotiation process. I appreciated his candor during the entire business transaction. James is an asset to Schaller Acura and it was a pleasure to do business with him. I would highly recommend him as a sales consultant. I have already driven the car to visit family in South Carolina and it was everything that James promised and more, it is a great car and I am glad I chose the RDX.

Bcarp1436

Oct 1, 2013

This was the best experience I have ever had with a car, period. I came in on a busy Saturday afternoon without an appointment and Teri was nice enough to squeeze me in between appointments. She was friendly, helpful, and willing to work with me beyond what I had experienced at any of the other dealerships I had visited. When it came time to arrange the financing with Brian, we ran into a few hiccups with Honda Financial Services due to some issues on my end. Both Brian and Teri truely went above and beyond, reaching out to people to ensure that I was able to not only get financiing, but a great deal. Everything from the time I walked in the door of the dealership for the first time, to driving off with my new car after Teri sat with me to show me the ins and outs was an exceptional experience. Schaller was not the closest Acura dealer for me, but it was without a doubt the absolute best. I wouldn't hesitate to reccomend visiting Teri and working with the rest of the Schaller team. As long as I am driving an Acura, I will be driving one from Schaller.

EugeneGelin

Sep 29, 2013

Everybody was very accommodating. The staff is very friendly, knowledgeable and not pushing at all. James Merrill was extremely helpful and patient letting us make a decision on our own without trying to influence us into buying the car. Negotiations went very smooth and price that they give us upfront was great. At the day of the pick up he spent good couple of hours going over the controls of the vehicle. Overall buying experience was excellent.

npai1997

Sep 26, 2013

This was my first purchase at Schaller Acura. A friend of mine had strongly recommended this dealership to me.My purchase experience was outstanding. James Merrill showed great understanding of my needs. What impressed me most was that there was no time wasted, as I hear often from other customers complaining about how long it takes, in getting the deal done. My total time spent at the dealership was around 1 hour!Jim was very thorough about getting me familiarized with the car at delivery. He spent a significant amount of time explaining the technology, the usage and what most other customers like about a certain feature in the car. There was no rushing me out the door to get to the next sale!I've had the Acura RDX for a little over a week now and I am loving it. As promised, Jim was kind enough to call up and check on me. He wanted to know if I wanted to come in again and go over any feature in the car I didn't understand.I would like to give James Merrill and Schaller Acura the highest rating possible. And I would like to thank them again for a great deal!

NathaliePhilip

Sep 25, 2013

The first time we visited the dealership we took a test drive with James Merrill and felt that he was very knowledgeable. After visiting another dealership, we returned to Schaller because we were impressed with Schaller and James.

JamieSeretan

Sep 20, 2013

The sales consultant was friendly and fast, as well as patient. We came into the dealership around 7:30, he worked with us past 8, allowing us to test drive the 2 cars we were considering purchase of. The dealership offered us a fair price on our trade in and the car we purchased was a fair price as well.

dmarconi

Sep 18, 2013

After hitting a curb and getting a flat tire after work - I ended up at Schaller to have my tire replaced - Glenn came into the waiting room and stated he noticed it was time for my oil to be changed. I asked him if it would be a problem to change the oil at the same time the tire was being replaced. He said not only would they do the oil maintenance but that they would do it at no charge - he stated since I had had such a bad day with my tire experience that I deserved a break. It just made my day a little brighter! I was in and out in no time at all.

cmstz

Sep 15, 2013

Bob Kenton was the primary contact who was knowledgeable and courteous as was the entire team. They thoroughly explained the leasing process vs. buying and the features of the product upon delivery.

davidmmack

Sep 11, 2013

Jeff and Brian were great to deal with. They made the car buying process, which can sometimes be difficult, understandable and easy to deal with.

RyanA20

Sep 5, 2013

Working with James Merrill, Brian Shepard, and Brian Savo to purchase a new vehicle at Schaller Acura was an absolute pleasure. All my criteria for a new vehicle was easily met and at a very reasonable price. They valued my trade in vehicle at a great price without any unnecessary haggling. They even had the new vehicle ready with a hitch and roof rack installed and ready to pick up the very next day. Most other dealers out there play games and create a very stressful buying experience. Not at Schaller Acura, they give you a fair price and create a stress free buying experience. I would recommend Schaller Acura to anyone who is in the market for a new or used vehicle.

rungel

Aug 29, 2013

I would just like to mention how pleasant it was buying a car at Schaller Acura Manchester, CT. Teri Lupacchine in sales and Brian Shepard in booking.. I guess they call it booking.. paper work would be better.. Thank you Teri for taking the time to explain a lot of the features of this car.. the more i drive it the better i like it. Stereo system is awesome .. i thought i had a good system in my old honda.. now please excuse me while i load some music onto the TSX's harddrive.. Update: I would like to update my previous rating.. I want to thank Teri again for setting up a 30 min go over on my technology package.. figuring out voice prompts was very helpful.. also the pricing of my car i have to change that to 5 stars .. and the service dept.. i gave 5 stars also.. since i did get a number of add on items after purchasing the car and the workmanship is very good.. Bill

Juliannedj

Aug 28, 2013

I always enjoying working with Schaller Acura especially working with Bob Kenton. I never feel pressued and I like working with Schaller and look forward to future business.

sgmorelli

Aug 19, 2013

Sales staff was very professional and customer oriented. The service staff is also very good and they don't try to sell you services you don't need.

chstrong33

Aug 14, 2013

My salesman Bob Kenton was personable, helpful, very informative and a real pleasure to do business with. As with other salespeople in the past, I did not feel pressured or pushed in any way with Bob, which is why I would definitely recommend this dealership, and Bob, to any of my friends.

carolynj55

Aug 12, 2013

Great experience being with test driving and being detailed on all the new features of the MDX! James Merrill is an awesome sales associate!Thanks!

Klynch

Aug 11, 2013

My husband and I were very impressed with the level of customer service that we receive. Definitely not your typical car dealership. No pressure,Jeff was very friendly and gave us the time to discuss the car by knowing when to walk away. It was a very easy and smooth transaction.

BarbaraDuncan

Aug 10, 2013

James Merrill gave us excellent sales advise, listened to our needs, took us on a test drive that let us test the road handling/performance of the car under various driving conditions and overall was extremely helpful during our visit to the dealership. He located the car (including exterior/interior color and trim package) that we were looking.. There was no hard sale and no gimmicks ... we got the right car at the right price. We would recommend this Acura dealership.

drben

Aug 9, 2013

James provided a comprehensive and thorough review during our test drives of 3 different vehicles. Although he was new to us, we were treated like loyal, old time customers. He was gracious with his time and patient with our questions. This particular visit did not result in a purchase but we will be back the next time around and we will seek out James to handle our car purchase needs.

Acuramdx14

Aug 1, 2013

Great Dealer experience,service and. Sales associates I could't have gone to a better place. P.S. Brian Savo. And Jim Merrill were excellent.aswell. All the Service advisiors

rjc4823

Jul 26, 2013

I was shopping for a Toyota Camry XLE online and found that this dealership was offering one that I may be interested in looking at. I had about a 35 mile drive to the dealership and found the car on the lot. I was greeted by a very pleasant and professional salesman (James Merrill). We test drove the car and it was just was I was looking for (for my wife). Jim and I worked out the deal, he was very easy to deal with and no pressure at all. I have purchased over a dozen new and used cars in my lifetime and this dealership by far was the most pleasant to do business with. I will highly recommend this to all my friends and associates.

sorek

Jul 25, 2013

I've purchased at least 6 cars in the past from dealers and my experience with Bob Kenton and Schaller Acura was the best to date. Bob was very comfortable and relaxed to deal with and it was a pleasure working with him. Everyone at the Manchester store we had the pleasure of meeting were very nice and had similar qualities.

BChase3815

Jul 23, 2013

Thank you Schaller for my new Prius! Though I new what I wanted when I walked through the doors, the entire staff was friendly, courteous and most of all NOT pushy. Jim did a great job laying down all the facts about my car and how they arrived at the sale price using comparison websites like Kelley Blue Book. Most importantly, he never once made me feel pressured to actually buy the car or any of the extras most dealerships try and sell you on. It was a pleasant experience and I would recommend them to anyone. Thanks guys!

PatM2

Jul 18, 2013

We just bought a new Acura TSX and it was a very positive experience. James is professional, knowledgeable and helpful (and so was Brian in the business office). We never felt rushed or pressured. After we bought the car, James patiently sat with us and went over various features, set up the Bluetooth for us and encouraged us to come back if we have any questions. We would definitely recommend James and this Acura dealer.

Rmilliner18

Jul 7, 2013

Schaller Acura staff are the best team in this area. The sales and service team are best qualified staff. Teri Lupacchino is one of the best Sales Consultant in this area. She always present a very friendly and positive attitude.

jhoyle23

Jul 4, 2013

Teri was very accommodating. I had set up a meeting with her prior to meeting her. I wasn't sure I was going to leave that day with a new car or a car at all. I test drove a used TSX and loved it immediately. After the calculations were drawn up it seemed as though the better fit for me would be leasing a 2013 Acura TSX, financially speaking. I wanted either black or white and they happened to have both colors in stock on their lot.. I fell in love with the black one. I felt comfortable after speaking with Teri about the price and the warranty of the car. She answered all my questions and spent a great deal of time going through the car features with me when I picked it up for the first time. I would definitely recommend Teri if you're looking for a someone with experience and knowledge of Acuras.

JAS100

Jul 3, 2013

Simply an excellent buying experience. All the staff I met had professional demeanors and genuinely cared about the customer experience. Vehicle was delivered in immaculate condition. James Merrill was excellent, friendly, professional, and took the time to walk me through the functionality of the vehicle and make himself available for any follow-up questions.

suvayu

Jul 2, 2013

The dealership is conveniently located from my house. I identified a used RDX online and called their Sales. Teri picked up the phone. She confirmed availability and invited me to visit. On my visit, Teri introduced me to Jim. Jim greeted us well and showed my wife and I the cars we wanted to see. He took us on a test drive and explained the detailed features of the car very well. Jim was quite open in terms of price negotiations. Although Jim was working with his managers to negotiate the price, the experience was not unfriendly or pushy as I have experienced at other dealerships. Jim even offered some helpful tips on the car features. When a car accessory was not available, he offered tips on how to use generic items available in the open market.Brian worked with the finances and it was very easy to work with him. Everything was done directly from the office and I didn't have to go anywhere.What I didn't like at the dealership was the office space. It is very small and they have at least 3 cars inside for display and it makes it difficult to move around. This is why I am not providing the highest rating for overall experience.

bobbaldwin

Jun 29, 2013

James Merrill was a true professional. He came through with everything he promised plus extras. The whole buying experience was painless and professional including the business office.

pnross

Jun 28, 2013

The entire team was professional, easy to work with, and there was essentially no pressure to purchase or to complete the transaction in a hurry. We encountered no unforeseen problems or costs from the first time we walked on the lot until we drove our new car away.

kookaburra

Jun 25, 2013

Jim was very helpful and knowledgable. Worked well with me to get the best deal and took care of all the paper work very capably. Explained the workings of the car upon delivery. Over all a quite pleasant experience. Have dealt with Schaller Acura for over 25 years and find them very helpful, especially the service dept.

tnpne

Jun 25, 2013

Our experience with Schaller Acura and their staff was absolutely wonderful! Jeff Norwood was very friendly, personable, and knowledgeable about the vehicle we wanted. He spent the time we needed to make our decision. Overall, it was a very easy and pleasurable experience buying our car. We highly recommend Schaller Acura!!

spamlanz57

Jun 24, 2013

Stopped by Schaller to test drive a car I spotted on the website. Jim was absolutely wonderful to deal with: friendly, easy going, totally knowlegeable about the product, professional, patient. The test drive impressed me alot. Jim answered all my questions, showed me the car's service history, and allowed my wife and I to consider the purchase without pressure. Ultimately, I bought the car, which was well-prepped, and ready on time. Jim and the entire staff at Schaller was a pleasure to deal with at every step. Everyone gives the impression that they care about the customer and their product. And the car is great!

SteveMGoodwin

Jun 19, 2013

James Merrill was a delight to work with - he is very knowledgable about the car and was not pushy. He really shows a love for Acura and he bent over backwards to make the process quick and easy - we are thrilled with our Acura and Jim is a gem.

thechaffee

Jun 16, 2013

James was very knowledgeable and courteous and spent as much time with both me and my wife as we needed to learn about the features of the Acura TL.

Xman49999278

Jun 15, 2013

This is our second Acura purchased from Schaller and it just keeps getting better each time. Mr. Merrill was prompt, friendly and extremely helpful. The RDX was spotless and ready on time. Mr. Merrill went over all of the controls with us and made sure we understood everything. He encouraged us to come back in a couple of days and he would go over anything we needed help with, since there is much to remember. The price was right and we are pleased as punch with the car and Schaller Acura.

redlaurel

Jun 12, 2013

I am considering an Acura. James Merrill greated me and spent quality time having me test drive the Acuras. He was very informative and explained in detail the makings of the car. He wasn't overbearing or pushy in the least. I would recommend Schaller Acura to my friends and have them ask for James.

agoldberg1

Jun 10, 2013

Very positive experience at Schaller working with James Merrill. He spent a great deal of time showing and explaining all of the different features of the different models to me both before, during, and after the test drive. Very professional and no pressure. Good follow-up after ther sale as well. Would highly recommend him.

Timrod647

Jun 5, 2013

VERY PROFESSIONAL STAFF. MADE THE CAR EXPERIENCE VERY ENJOYABLE.THE SALESPERSON ANSWERED ALL MY QUESTIONS AND THERE WAS NO PRESSURE AT ALL. THE PAPERWORK WAS READY WHEN I ARRIVEDTO PICKUP THE VEHICLE AND HANDLED QUICKLY AND CORRECTLY.

CGS52CT

Jun 4, 2013

The Schaller Acura dealership, and James in particular, was very attentive, courteous, and responsive to our trade and new car inquiries and eventual purchase of a 2013 Acura ILX. During one unscheduled visit to the showroom (when James was not working) Joe assisted by answering our questions and keeping us updated with requested information. Following the delivery of our Acura James followed-up to inquire if we had any issues or questions.

pegdeb

Jun 1, 2013

This is the fourth Acura we have purchased from Schaller. Teri is our salesperson of choice. She always has the answers to our questions and is friendly without being pushy. She gets to know you enough so she can make appropriate recommendations that suit your way of driving. In addition, she is highly responsive as is the entire dealership. We are always greeted so warmly no matter the reason for the visit.In addition, to satisfaction during the sales process, David and his service team are top notch. They too know their stuff. Whenever we go for service we know we are in good hands and all necessary service will be performed. There is no fear that they "will find something" to add on extras once your vehicle disappears into the back. It is obvious the entire dealership acts as a team and is well aware of all the moving parts of the entire car ownership experience. With salespeople like Teri and David's service department we will be customers of Schaller Acura for many years to come.

jralr

May 29, 2013

Bob Kenton was great. Not pushy, never said no to me. I made an offer, he relayed it without hesitation. Eventually all worked out. Brian also made process go fast and smooth.

alla06074n

May 14, 2013

The experience of buying a car from Schaller Acura was fantastic. Rob Horton was great, easy going, and most importantly true to his word. Highly recommend the dealership - no pressure tactics.

brasso

May 9, 2013

My experience at Shaller Acura was very friendly courtesy and professional. I would refer any one to that dealership. I also would not hesitate to go there again for another car without hesitation.

barrys99

May 3, 2013

This is how buying a car should be. Teri Lupacchino answered all of my questions while researching a new RDX, either through email or phone. No sales pitch, just information. After the test drive we agreed on the price and moved on to the business manager, Brian Savo. Once again, no pressure. When the RDX arrived Teri spent all the time needed to explain the functionality of this vehicle. Definitely recommended. Thanks Teri.

doaks100

May 1, 2013

Jeff Norwood was very helpful and extremely knowledgeable during the purchasing process. Jeff made sure I was satisfied with my experience at the dealership and he answered all questions. Actually, Jeff answered most of my questions without me having to ask. I would buy again from Schaller Acura and would want to work with Jeff.thanks -dan

Irelandkath

Apr 27, 2013

Schaller Acura demonstrated to me a superior level of service in both there sales and service departments. Teri made the purchase of my RDX a comfortable experience. Her easy going nature and knowledge of her product were evident. Also, Glenn, in service, took the extra time I was looking for to detail out for me the service repair on my 1997 RL. I will be sure to make others aware of the positive experience I had a Schaller and plan to return to service dept for my future vehicle needs.

ElaineZ

Apr 26, 2013

I have been a customer of Schaller since I bought my first Acura Legend in 1987. Four Acura's later I now own a 2013 RDX sold to us by Teri Lupacchino in the Sales Department. Teri is courteous, highly knowledgeable and very easy to deal with. She knew we were torn between the technology package and the one without the package. Showing us the added features and giving us time to think about it really helped in making the decision to GO FOR IT!!!! At the time of pick up she went over all the programming and driving details with me and boy were there lots of them! She was so patient with me learning how to use the new system, I can't say enough good things about the experience.Schaller is, by far, the best dealer for sales and extraordinary service they provide. I wouldn't go anywhere else! The service manager, David Wiltsie, has been around since I started, this says a lot for the type of employer Schaller must be.Thank you Schaller Family, you are the best!!!

Faulk7

Apr 19, 2013

Very friendly fast response to questions or concerns.Really great customer service, very smooth and easy deal with my purchase. Thanks to Jeff Norwood and all other Schaller team members that helped and made the process go so quickly! Thanks again Schaller of Manchester!

jfrancini

Apr 12, 2013

Teri was wonderful, she was very helpful and easy to do business with. We have a very good experience purchasing our vehicle. We would purchase another vehicle from Schaller.

HonnFamily

Apr 6, 2013

Where's the "LOVE" button? Contrary to our past car purchases, our recent purchase at Schaller Acura (Manchester, CT) was easy, no - it was enjoyable. From test drive to finance - it was an AWESOME experience! You were worth the 75 mile drive from Boston! Thank You, Teri and Brian! We'll be sending our friends your way!

jmacca

Apr 1, 2013

best buying experience i ever had. I like to think things through and don't like any pressures to purchase. not once did i receive any pressure to buy. I was able to get the exact car i wanted with all the options. Joe did a great job anwering all my questions.

southerncurls

Apr 1, 2013

The sales and service department staff members are very courteous, knowledgeable and always available to answer any questions. For these reasons I have been a loyal customer for 25 years and have purchased four cars from them. I would highly recommend this dealership to friends and family.

rkpryce

Mar 30, 2013

Schaller Acura, and Teri specifically, provided a great car buying experience for a 2013 MDX. We originally messed up a scheduled appointment and Teri was very accomodating in rescheduling for us. Very friendly and overall treated us with respect. We had originally gone to other dealers and were not thrilled with the approach of any. Great customer service from everyone we interacted with, easy to contact by email, web, cell, etc. Teri has made herself easily available for questions and help with the technology package and other items. I would definitely purchase another vehicle from Teri and Schaller Acura.

rmlf1

Mar 29, 2013

replaced calipers and brakes, the new caliper was faulty so they replaced it free of charge and threw in an oil change I requested.....joe was very helpful in showing me a diagram and explaining how the brakes work. its a little far from my home but they are worth it.......been coming here for years because I trust them with my car:)

Kwe13

Mar 26, 2013

It was a pleasure working with Jeff. He gave me the necessary information, answered all of my question and did not pressure me into making a decision. I am really happy with my vehicle.

gbrodie

Mar 24, 2013

All aspects of the experience were very positive. honest, straightforward, no nonsense. Things were as promised and we were very pleased with the entire experience. Would recommend to anyone.

jefflasky

Mar 24, 2013

My wife was recently in a car accident and we went to Schaller Acura looking for a new RDX. I researched the car dealer/salespeople online and found Teri Lupacchino as a highly rated sales person. I submitted a request for a test drive and was happy to see when Teri responded to my request. When my wife and I arrived at the dealership, we were greeted with a friendly smile and handshake. Teri immediately made us feel comfortable. She offered us a beverage/light snack during our discussion both pre/post test drive. She wasn't pushy in her sales pitch. She discussed the automobile with us inside and out. My wife and I left the first day feeling very happy as to the way we were treated during our time at the dealership. We have purchased 7 cars in total prior to this purchase and haven't received the service we received with Teri. We test drove a few other brands of SUV's that day and made an appointment with Teri to look over the RDX again the next day. She answered all questions we had about the vehicle during our second meeting, we discussed pricing, options and discussed the service department. We felt like we had a good feel for the dealership so we decided to purchase the car from Teri. The week leading up to picking up the car, we had a few questions and within 30mins, Teri responded via email regardless of the time. We felt like she was there for us during this process and even after we purchased the car. We had another question and her response time was just as good as prior to us purchasing the car from her. She mentioned we could come back for further tutorial's if need be on the Technology package at any time. This was by far the best dealership experience my wife and I have ever had. Thank you Teri.

Johnemail1111

Mar 19, 2013

Excellent service and great buying experience from Rob. Hassle free and made my first leasing experience and enjoyable one. Would definitely recommend them. Thank you!

Libby girl

Mar 19, 2013

Loved my sales guy. Overall experience was wonderful!!! My co-worker talked very highly about this dealership and since my first visit I have nothing but more then satisfied. I look forward to going back to visit for my regular maintenance.

jdscheffler

Mar 18, 2013

This was my second time dealing with Schaller and it was a please to do business with them again. Our sales consultant, Bob Kenton, was very patient with me and my wife while we tried to figure out which car would be the best fit for us. Brian Shepard was the sales manager who made the purchasing process as smooth as possible. My family will definitely make Schaller our first choice when it comes time to buy our next vehicle.

pitkin

Mar 14, 2013

I live in Berlin and Schaller Acura is not convenient to my home but decided to give them a try based on a referral from a friend who purchased two new Acura's from Schaller in the last couple of years. I have to say the overall experience was excellent. I initially emailed the dealer regarding a 2010 MDX they had that was certified, had all service records and wasn't in an accident per Carfax that had a very good price on it. Teri Lupacchino emailed me within a few hours to give me more information about the vehicle and my trade. I went to test drive the car within a couple of days and Teri was very helpful in explaining all the features of the car prior to driving it and had me drive it not only on the highway but also some backs roads through Bolton to really get a good feel for the vehicle. Without much haggling they gave me a good price on the MDX as well as a very good price on my 2004 Accord. They even fixed two dents in the MDX that I wanted repaired without any pushback. Again, my overall experience was excellent and I will refer the dealer to others and I certainly will be back for my next Acura. Thank you Teri.

cbcadh

Mar 11, 2013

My wife and I had been looking for a GMC Acadia with quad seats and leather interior for seven months when she happened to see one listed at Schaller Acura. She called to see if it was still available and when she went down to the dealership, Rob Horton began our experience with a smile and a "can do" attitude. He really went above and beyond to give us information and to ensure that my wife and I were able to evaluate the vehicle prior to purchasing it. The folks at Schaller Acura were open about their knowledge of the vehicles past history and allowed us to have the vehicle evaluated by our mechanic prior to purchase. After the purchase, we had some issues with the heater and the stability control system (an issue in CT in the winter) but the Schaller Team responded by arranging for the issue to be investigated by a GMC dealer and not charging us a dime to correct the issue. Throughout the process, Rob continued to check on us and served as an effective liasion between the sales and service department to make sure we were taken care of. We couldn't have gotten better service and due to the courtesy car we were provided, our next car will probably be an Acura!Thanks to Rob and the Schaller Team for their outstanding focus on customer service!

aworth

Feb 28, 2013

My husband and I sent an inquiry via e mail to Teri Lupacchino early in the morning on 2.27.13 asking about the Acura MDX 0.9 percent financing and what vehicles did they have in stock at the dealership. We were looking for the 2013 Acura MDX tech package in the Palladium color. We also had a 2007 Acura MDX tech and entertainment package we wanted to use as a trade in. We did our homework as far as the average resale value of our used car as well as the average cost of the MDX that we wanted to purchase. Teri's response was quick and we had our 2007 in for an assessment by noon and after a little negotiating we bought the 2013 Acura MDX tech package in Palladium by 6:30 p.m. that evening! We felt that it was a fair price for the trade in and the new car. They realize that most people don't want to haggle and they came to us with what we thought was a fair price. Teri is very friendly, knowledgeable and "not pushy" and made the process very easy. It was also a smooth process with Brian( the finance guy) when we signed the final paperwork. We never expected to be driving a new car by the end of the day!The other thing about the dealership is the service department. They are very friendly and knowledgeable and make things so easy when it is time the scheduled service, oil change, etc. We have had all of our service done there and have been very satisfied.

arunarun007

Feb 22, 2013

Initially i felt odd to see lots of 5 star ratings for this dealer and for their employees ..But I realized how true it was once i was there. I travelled from Northern MA to Connecticut to pick one of the certified MDX. For what its worth, they took care of my need. Rob was very friendly, gave a demo of the vehicle and got me a good price on what I wanted (atleast they met in the middle of the difference in price) and then the took care of all the other dealings quickly and got me out early as possible.More important, Rob spent time with me explining the vehicle features after the sale was completed...thats customer service i very much appreciate...I will definitely recommend this place for buying and Rob in particular... I am sure others in that team are good too.Good place ...good people.

patmacd

Feb 22, 2013

I just leased my third Acura from Schaller Acura and as always, it was a wonderful experience. My first two cars were TSXs and I wanted something a little smaller this time so just leased the new ILX, which I love. I worked with Brian Shepard regarding the lease terms and he did an outstanding job, as always. I test drove the car with Jim Merrill, who also explained its new features when I picked it up, and he was extremely thorough and patient. Ive taken my cars to Schaller for service during the past few years and have never received anything but outstanding service from them. I give them my highest recommendation!

PIANIN

Feb 22, 2013

From service to sales over the 15 years and 4,and now the fifth model Acura that I have purchased and had serviced at Schaller I have always had Excellent Service and sincere guidance and assistance at every step Thanks my firdt thoughts regarding automobiles is and I hope will always be Schaller.

DeboraR

Feb 19, 2013

The service we received couldn't have been better. Rob is extremely knowledgeable and answered all our questions. Everyone we dealt with was extremely courteous and professional.

sbellone

Feb 15, 2013

I wasn't too sure i was going to buy a car the day i went in to the dealer. However, with Jeff's expert advise and guidance - i ended up with a 2012 TL.The whole experience with Jeff was excellent !

cjl78

Feb 12, 2013

I have leased my last 2 vehicles from Bob Kenton at Schaller Acura. He is a great sales consultant who always makes me feel like a valued customer. I was happy with happy with how Bob kept in touch and followed up with me from time to time after leasing my first vehicle from him, so when my lease ended I decided to go back to him earlier this year to lease another vehicle from him. Again, he continues to show great customer service by following up to ensure that everything is going well with my new vehicle.I have used the service department at Schaller Acura for my last 3 vehicles, and typically end up working with Brian Coughlin when I am there. He always makes me feel welcome, and I trust him to help ensure that my vehicle is kept up to date with all of its service needs.

jameswaskey84

Feb 11, 2013

Manchester location. Atmosphere was friendly and helpful. Anyone seemed willing to help you even if it was not the salesman you were maily dealing with. Price seemed fair. James Merill was our sales person seemed understanding of our needs, yet was not too "pushy". I would recommend them as a dealer if you are in the market for an Acura.

valslabs

Feb 11, 2013

I was in a difficult situation where my current car required repairs significantly more than the car was worth. It was at this dealership and could not be driven and our family was a few days away from going on vacation. Schaller was very understanding and offered us a very competitive price on a new vehicle.

akhink

Feb 8, 2013

I do not typically write reviews or complete surveys but I was asked to by Jim on the day we purchased our new 2013 RDX.The first night my wife and I took out our new vehicle we experienced a loud banging sound each time I applied the brakes. I called the dealership and explained the problem to Glenn, and since it was late I was asked to call the next morning. The next morning I brought the vehicle to my work, where my mechanics discovered one bolt was missing and another very loose on a rear brake caliper. I called the dealership and spoke to Brian, and we worked through the day to get the vehicle back to the dealership for repair.While the vehicle was up on my lift, I took photos and sent them to three people: my salesperson and two managers. I received an acknowledgement of my email from Jim, but he was out for the day.I have two significant disappointments.1. The 2013 RDX is an expensive vehicle and the Acura brand is known for its quality. I paid for a pre-delivery inspection. The wheels were taken off to put on the mudflaps. It is inexcusable this vehicle left the lot with a substantial and easily identifiable defect.2. I own a company and have over 550 employees. We make our share of mistakes, and I can't address each one of them. I defer those that can and should be handled by supervisors to the appropriate people. In this case, the service department (Brian) should handle the repair, but the customer service aspect should not. The customer service aspect should have been handled on that day by my salesperson and either of the two managers I emailed that morning. I expected to be called to confirm they were working with Brian to make sure this was handled correctly and to my satisfaction. Getting a short call the next day by my salesperson was too little, and too late.I've tried to be fair in my scores, but I just couldn't give higher in Quality of Work and Overall Experience. Schaller was initially the best choice of the three I had to choose from, but it would be hard for me to recommend them to a friend based on this experience.

Christopher1977

Feb 3, 2013

Best car buying experience in person and online - PERIOD! I had intially made a couple of inquiries to Teri online for a 2011 Honda Pilot in which I had purchased a couple of days later after Teri had answered all my questions. I would like to note that every email I had sent during my inquiries was immediately responsed to with the option to test drive whenever it worked for my schedule. I cannot over iterate how fantastic Teri was in the entire car buying experience. Teri was very knowledgable with no pressure tactics like so many other dealerships do. Do not waste your time at other dealerships - if you like the car - buy it before it's late. I have not tried the service department yet but based on the on-line reviews and buying experience - I am going to try it for my next upcoming oil change.Pricing was the best in a 150 mile radius and received almost blue book value for our trade ins.I would also state how fantastic Brian Savo was for the financing portion of the sale. Quick, efficient and very favorable rates were offered to us. Again - no pressure to sign - he just provided options for us to choose.Thanks again for the great car buying experience and look forward to future purchases - you had left a positive impression that will last for a long time and will certainly recommend family and friends as well! I can now understand why this dealership retains such great tenure associates.Thanks,Chris

Deecar66

Feb 3, 2013

Since moving back to CT a few years ago, we have used Schaller for service on our MDX. The service department does an excellent job. The staff is friendly, work is completed on time, and they take the time to explain what needs to be done, and why. When we did have to bring the car in, we knew the problem would be dealt with efficiently, and we have always been pleased with the results. This year we began looking for a replacement for the MDX. I stopped at Schaller to take a quick look at one of the cars I had seen on line. James came out in the rain to answer my questions, and it was obvious he knew his product well. In working with James over the next few weeks, he proved to be very knowledgeable, thorough in his explanations, and above all patient with the list of questions I had for him. At no time, did I ever feel pressured. James made the experience of buying my new RDX fun, and more importantly "stress free", and I couldn't be happier with my new vehicle. This dealership provides exceptional customer service, and we are very pleased with our purchase from Schaller Acura.

erik.emanuele.9

Feb 3, 2013

we have purchased new cars previously at this dealer for many years and have been thrilled with the service and sales people. So it was only natural for us to look here when we were in the market for a used car. We called and met with Rob Hortion who has been our salesman for all our cars and once again everything was great. We found a car, bought it and are extremely happy once again. From top to bottom, every employee is polite and customer satisfaction always seems to be there #1 priority. I have NEVER had any issue whatsoever with sales or service. I would recommend this dealer as "the best we have ever been to"!!!!!

Nick Roy

Jan 31, 2013

I just recentley purchased a certified pre owned 2010 Acura TSX with great mileage for a great price. When trading in my previous vehicle James Merrill was beyond fantastic when helping me find the right car. James is very personable, knowledgeable, and realistic and the best salesman ive ever had. Brian the busines manager was very helpful with the car as well. I would recommend Schaller Acura of manchester to anybody and will be back in the future.

paula.pouliot.7

Jan 22, 2013

everything overall was great.thank you. would recommend this dealership to other people.We have been dealing with the service department for many years. We were always given the best advice.

Dale Janes

Jan 21, 2013

We have purchased three cars from Schaller and each time the purchase has gone smoothly and without issue. The service we have received over the past none years has always been excellent and resaonably priced. That said, Acuras are inenxpensive to own!! The most reent purchase was handled by James merrill is the usual Schaller fashion of excllence. There was one small probelm that arose mand he took care of it immediately. High marks to james and Schaller.

margforan

Jan 21, 2013

Shaller Acura continuously provides exceptional, prompt and courteous service. Their prices are fair and estimates are always accurate. The staff are amazing each and every time. It's unheard of in this day and age for a dealership to offer loaners - they are very much appreciated. We've bought six cars at Schaller in the last twelve years and the incredible service is one of the main reasons why.

rtconnell

Jan 21, 2013

After having an excellent experience owning two Acuras, we returned to Rob Horton at Schaller Acura to purchase our next MDX. Schaller is an excellent dealership and Rob is a terrific individual. He truly cares about the customer's needs and that commitment to client satisfaction began with our initial inquiry, carried throughout the sales and delivery process, and still continues. He has always been available to answer questions or address any concerns. I have had a great relationship with Schaller. From new car sales to ongoing maintenance, they excel in each of the rating criteria which is why I gave them a "5" in each category. Customer service is very strong. Quality of work, from new car prep to routine service, is consistently great. They truly speak to you as a friend, which is one of the main reasons that I keep coming back. I can't imagine a better overall experience and from a pricing standpoint, I feel that we were treated fairly in the purchase of our new car. It is a pleasure to recommend Schaller Acura!

Wurzshep19

Jan 21, 2013

Great dealership, they got the job done with no pressure and no hassles, just a great car at a fair price with friendly service. Rob was great to work with, this was my SECOND TSX and I won't go anywhere else for an Acura!

prballasy

Jan 20, 2013

Rob is very responsive and helpful and makes the process effortless and seamlessRob stays in touch just the right amount throughout the lease period.

sducheney

Jan 16, 2013

Thanks Rob for the GREAT experience... Suzie and I really felt comfortable with you from the start. No pressure and very knowledgeable about the MDX. We will recommend you and Schaller to our friends.Paul and Suzanne Ducheney

lenrookerooke

Jan 12, 2013

Best service in the industry by far. I called to schedule service for my 2006 Acura TL and Joe answered the phone, professionally I might add. He asked the reason for my call and I proceeded to describe the issues with my car. He understood immediately and as it turned out, accurately diagnosed both issues I described. My request for early arrival was granted and at 6:45 am the next day I pulled in front of the maintenance bay expecting to wait until 7:15, the time of my appointment. Up comes the door and Brian Coughlin is inviting me in. He welcomed me and made me feel at home. He showed me to the waiting room and stated he would come and get me when the work was completed. As early as I was Schaller Acura had the coffee brewed and a full array of local papers available in the waiting room, along with snacks and beverages. The waiting area was clean and bright. Right on queue forty five minutes later Brian came to get me and brought me to the cashier and thanked me for my business. All issues were fixed car was clean. This dealership has its act together. I highly recommend purchasing a car or getting service done at this location. The employees and the service exceeded my expectations and the total cost for all this good service and attention to detail was $56.00 dollars. Thank you, Schaller Acura for a great experience.

akatluri

Jan 8, 2013

Employees are very nice and they gave the very good deal on Acura MDX. Mainly the sales person Rob Horton is very polite and very very nice person.Definetely I will recomend this dealer to friends.

bbanak

Jan 8, 2013

Everyone that I dealt with at Schaller Acura was very friendly and professional. I fee that I was treated fairly and honestly. The entire experience was pleasant and professional.

Cwhite1504

Jan 8, 2013

James Merrill was awesome from the moment I stepped into the dealership. He answered all of my questions and I left there without a doubt that this was the right place to do my business.

Mike and Pam Joyce

Jan 8, 2013

Great experience from beginning to end! This is our 2nd MDX, our first is 20 years old with 180k miles that we passed onto our 16 year old son. This 2012 is fun to drive with great bells and whistles

theanvy

Jan 8, 2013

Teri is very professional, respectful and efficient. I have bought cars from her since 1998 and I recommend her to all of my friends and family and I trust her.

MinnaR

Jan 7, 2013

After driving a few other SUVS, I decided to look at the Acura MDX. I found a few MDX's that interested me online and sent several inquiries. Teri was by far the most responsive salesperson I corresponded with and her intimate knowledge of the vehicle line was apparent. In fact - by the time I even got a response from any other salesperson I had already talked to Teri in detail about my options and had an appointment set with her to view several MDX's. When I arrived for our appointment Teri was prepared and had the answers to all my questions. After considering and test driving a few vehicles I was undecided between a new and a near new MDX. Teri helped me weigh my options without any pressure. I ended up with a beautiful brand new MDX with all the options I wanted, at a fair price, and my entire car buying experience was easy and pleasant. Having bought several cars in my lifetime, I can certainly say that has not always been the case. I highly appreciate the responsiveness, professionalism and excellent service I received from Teri Lupacchino at Schaller Acura and I would highly recommend this dealership and Teri specifically.

allam

Dec 30, 2012

Very accommodating, willing to allow extra test drives, answer all questions, demonstrate new features of Tech Package.Nice personality and very knowledgable. Highly recommended.Schaller Acura is A1 across the board. I have 25 years of personal experience.

senthilk

Dec 23, 2012

I purchased 2013 RDX. Bob was friendly and had good knowledge about the vehicle. He gave time and freedom for making decision. Explored accessory options that was requested. Most of all very professional and gave a satisfactory price deal.

Chrisadorno

Dec 20, 2012

wouldn't go anywhere else they provide great customer service and make sure my car is in tip top shape and if they would be sure to let me know about it

Lou Fleck

Dec 17, 2012

I would highly reccomend this dealership- very friendly- explain everything- do very good work- clean- very fair- I will be bringing my Saab there for service - this is the best dealership service I have dealt with

jill durall

Dec 10, 2012

Very knowledgeable and informative sales person. I felt comfortable driving away with a car that was much more technically challenging than what I was accustomed to.The entire process went smoothly and they took care of everything. They got the exact car I wanted very quickly at a reasonable, negotiated price. All the dealer representatives allowed for a painless transition from start to finish.

liz

Dec 5, 2012

Rob, Brian and Brien were extremely great. the experience could not have been nicer or more comfortable. keep up the great work. the only reason i marked ok for price was because the car is expensive. all cars are expensive. prices are crazy. other than that - could not have been a better experience. thank you.

renegilbert

Dec 1, 2012

My husband and I were interested in the MDX and the RDX model and wanted to know the differences between the two SUV models. Jeff did an outstanding job in identifying the differences between a 2013 RDX and the 2012 MDX models.Jeff spent quite a bit of time with us and had us take a thorough road test with each model. The MDX model was the better value buy because it was a leftover 2012 but the RDX model was a perfect fit for all our requirements of a SUV. We thought about our decision for one day and called Jeff the next day with our decision to buy the RDX.Our sales experience was excellent and we did not feel like we had to go to another dealership. The prices of the RDX and the offer for our tradein was better than the websites that we investigated for comparison.Jeff explained all of the features of both SUV's which gave us all the facts we needed to make the right decision for us. Everyone at the dealership were professional and the entire sales process went smoothly. There was never a "hard sales" approach and we felt very comfortable with the entire process. We will definetly go back and purchase another vehicle from this dealership. We highly recommend this dealership and Jeff.

evisone

Nov 29, 2012

Jim treated us with respect. He was very patient with us and answered all of our questions. His advice during the purchase process was spot on. The entire process was easy and their were no surprises along the way.

Dream87

Nov 24, 2012

I have been looking for the car from almost a year and I finally bought TSX from Schaller Acura. The staff was great and very friendly. James helped me with car choice and ensured that I am financially happy with the car. I had great experience. I would definitely recommend this dealer to anyone!!

sophie06033

Nov 22, 2012

James made the experience very pleasant and easy. he was informative and comfortable to speak with. I do not like pushy salesman, this was not the case with James. I would recommend him and the dealership.

daleconway

Nov 21, 2012

I went to Schaller to evaluate the Acuras as I had very little experience with them. I was met by Jim Merrill who was very easy to work with. We all know how stressful an auto buying experience can be but it does not have to be. Jim was very knowledgeable about the various cars that I was interested in which was important because the Acuras were new to me. Jim was patient and actually listened to what I had to say when I described what was important to me in a car. He invited me to test drive as any car I wanted to and as often as I wanted to so that I was sure about my choice. I am not the type to go once to a dealer and just buy a car, I have to compare and think about it before making a major decision. I know his commitment to making this the right purchase for me will not end as I drove off the lot in my new car.

nms12

Nov 20, 2012

I called in ahead of time to make sure the 2012 Acura TSX I was interested in was available. The salesman, Rob, came off a bit rude as if he didn't want to hear my question. He put me on hold, then later took my name and number down. I had mentioned I was in NH, traveling from Maine to CT. He asked if that was the only car I was interested in.. "yes", and he told me he'd pull it up to the front for me and see me at 12 o'clock. 3 1/2 hrs. later I arrive at the dealership ready to purchase this specific car, and he comes up making up different things. He tells me the car was sold. Okay, was it Just sold? Rob then tells me it was sold over the weekend. Hello! I called you over 3 hours ago to check if that specific car was still available. He said my number didn't seem too bad? Does that mean the waste of time and driving wouldn't be too bad when I arrived for the bad news?! Then Rob says they have a black one. I didn't drive all the way to CT specifically for a bellanova white pearl with ebony interior TSX with tech pkg. to leave with a black one. Call me picky, but if you called ahead before you drove out over 3 hours for a car and all you get is a "I feel bad.." would you leave with a black one? I can't believe he had the nerve to lie and say that he called. My phone was on the entire time. I never received a missed call or voice message that would show up in a rare case that I didn't have service while he "called to tell me".This probably doesn't happen all the time, and I must've been the lucky customer to have wasted my day and gas going there. Definitely have them double, heck, triple check in their inventory, on the lot, and recent sales before you go for a car there. Or, don't deal with grouchy salesmen who don't honestly listen to you. It ended up being a blessing to not deal someone who didn't have the courtesy to really call me.

Pjjoyce

Nov 20, 2012

We bought our last MDX in 2002. We went back to the same dealer because the service has been so excellent over the past 10 years. We bought a new 2012 MDX. Rob was an excellent salesman. I'd highly recommend. I also looked at BMW and Audi and their sales reps were uninformed and essentially clueless. I learned more about their cars on the Internet. So much better with Acurra and Rob at Schaller. I learned much more about the new MDX than the simple info on the Internet. He worked hard to find the exact car we wanted within a few days. Price was great. Best deal in CT and better than NH where we also looked. Car was delivered as promised So far so good. After working with this dealer for the last 10 years I KNOW we will be taken care of with perfect service for yeas to come.

mosby4x4

Nov 15, 2012

Found just the car I was looking for at a great price while shopping on-line. Visited the dealer to try the car out and was introduced to James. He let me test drive the car, absorb the experience and take in the information. He was very patient and understanding, not pushy at all. In fact he was sincerely interested in me. He was actually more concerned that I made the right decision then selling the car! As I considered the purchase he welcomed me to test drive the car again.Once we negotiated a price (in which he was very respectful), James made sure the process was easy for me, quick and convenient. He also made absolutely certain every single commitment was made.Best experience I have ever had. Hands down.

kevdow

Nov 12, 2012

Just picked up our third Acura from Schaller, our 2nd MDX, we also have a TL. Teri & Jim were very friendly and professional.Negotiated a fair price{free would have been a great price}. Very informative, patiently explained all the workings of the new car. Not pushy. service is great at this dealer.

rldm1967

Nov 12, 2012

On my first visit to the dealership, I only asked that I be shown the differences between the RDX and the MDX. Jeff took me to the back lot and showed me both vehicles. At that time, I declined the offer to test drive the cars. Two weeks later we returned to the dealership for a test drive. During the drive Jeff took the time to explain the features and controls in the RDX. We returned about a week later to purchase the auto.Our sales experience at the dealership was superior to the three other dealerships that we visited during the buying process: 1) the salesman took the time to explain all of the features of the car even though it was clear that we were just looking. 2) the appearance of the staff and office was more professional than others visited 3) the follow up by the salesman was professional and consistent and not annoying. 4) the pricing process flowed smoothly. 4) during the closing process we were given the opportunity to purchase additional items and services but there was no had sell to do so.I highly recommend this dealership.

tybrownbill

Nov 7, 2012

Great experience and would definitely use again and recommend to family and friends. Knowledgeable staff, friendly and eager to please. I was able to make a deal with minimal hassle and walked away with a beautiful vehicle. Definitely walked away a satisfied customer!

richwarren

Nov 1, 2012

I was concerned about which dealership to choose from after relocating to this State. I was very impressed and happy with how I was treated. They also work on other make & model vehicles so I will bring my Toyota here as well.

stberger

Nov 1, 2012

Bob was easy to work with and provided a detailed and non pressured way to learn about the vehicle. Bob and Schaller were open to price negotiation and provided a an excellent overall sales experience.

robchad67

Oct 27, 2012

Spent the better part of several days comparing many Honda CRV's available at area dealerships. While price was certainly a large consideration, we also factored in the ease and comfort of purchasing a used car. Many times the instant pressure and annoyance of a sales person intrudes on the experience of "looking " a car over. While I appreciate the effort, it detracts from the car buying experience. Using cars.com to narrow the field, Schaller Acura had exactly what we were in the market for. When we arrived, we were given ample "alone" time to view the vehicle and when we wanted to "kick some tires and check the interior" James obliged us immediately and was available without being intrusive. The test drive went well and he was quick to answer all my question-even with a product that was not inline with the dealership brand. When we returned he went right to the service advisor and relayed all the answers to my tech questions i.e. SH-AWD/ RT4WD. We already had financing through Bank of America ( which I recommend as much as I do the dealer/salesman) It was just a price option and we quickly agreed. While I was tired and had car fatigue, the price was fair. I want to add at this point that the vehicle had two small hiccups. The first was noticed during inspection of the vehicle and was promptly serviced-amazingly quick and I am glad they offered the immediate service. The second was the keys issued to us upon purchase. While we received two keys, only one was remote entry/alarm and the second was a valet only key that would only open the driver door and ignition. I contacted James the following day ( as I felt that the vehicle was sold with 2 remote entry key fobs + 1 valet ) that the high price of another remote access key with chipset and programing should have been discussed during negotiations. But this was clearly my mistake and as this is not an Acura product, I assume no blame or error on the salesman. In the end, James and his managers helped us much better than I could have expected. No pressure, no hassle, no drama, no vulture crowding us while we talked and this purchase was the easiest time I have ever had purchasing a used vehicle. The paperwork was quick and painless and the car was detailed better than new. It was rainy but the detailer deserves kudos as well!

William Bronson

Oct 24, 2012

Oustanding dealership to work with. Have purchased 3 new Acura's, sevice my Toyota and never have had an issue that they could not fix to my satisfaction. Best dealership I have ever worked with. Service Manager Dave Wiltsie is super. Very responsive and very knowledgeable. Rob Horton is always following up if I have any concerns or thins I can not figure out in the new vehicle! I can not say enough about this business. I highly recommend the product and the service.

jason.camassar

Oct 20, 2012

Dealership was a bit out of my way, but had the car I wanted. Bob was good with questions, certainly friendly & followed up well & kept the BS to a minimum.

kpcfo

Oct 13, 2012

Schaller's reputation for service was only heightened by our experience with Jim Merrill. He made our second purchase at Schaller today one of the best we've experienced and was impressed with the time Jim gave to us in narrowing down the options for the purchase of a used MDX. Jim gave us an in creditable amount of time to insure we understood the product we were considering; how it operated and how it contributed to the driving experience. Technology is great but without Jims guidance in walking us through the basics of the vehicle wed still be on page 5 of the operating manual. We will highly recommend both Jim & Schaller to our friends and family when they see and experience our awesome 2012 MDX.

adumaine716

Oct 9, 2012

My Ford Explorer (the first and last Ford I'll ever buy) died. On the recommendation of several friends and my mechanic, I decided to check out Acura, and on the specific recommendation of one friend, I contacted Teri. I have been driving for 40 years and just wanted to get a new car quickly without any nonsense.Teri was easy to contact, got me in for a test drive on the day that I called, helped me figure the best options for me with no baloney and no pushing of unwanted stuff, and I had the car I wanted three days later.Any contacts with other personnel at Schaller were pleasant, efficient and businesslike. My RDX actually has made me enjoy driving again, and thus far is meeting or surpassing its fuel efficiency rating.

bejim

Oct 9, 2012

It was time for us to replace our 2007 Honda Civic. We were very interested in upgrading to a similar sized vehicle. Acura's ILX fit the bill. We were directed to our sales contact, Joe Sanchez, who professionally showed us the ILX and let us take it for a test drive. Joe was knowledgable and professional. We did not buy the ILX on the day of the test drive. We wanted to go home to think about it. Joe contacted us via email and one follow up phone call to see if we had made any decisions. I thought his level of contact was ideal...it showed interest without being pushy. We ended up making another appointment with Joe to buy the car. Joe was, once again, courteous, knowledgeable an professional. He went above and beyond by offering the car to us that day....which suited our schedules much better than having to come back. Once the car was prepped, Joe reviewed all the intricacies of the vehicle, which were numerous. Joe was patient with us as we tried to absorb all the car had to offer. After we took possession, Joe followed up with a call and an email inquiring if we had any further questions, etc, which was much appreciated. I would definitely recommend Joe and the entire staff of Schaller Acura. And, we will most definitely return ourselves - when the time comes for another new vehicle!

plingram

Oct 3, 2012

After having some not so good service at another Acura dealer, my husband and I decided to try Schaller to find a used TL. We are so happy we did. Jim Merrill worked with us, found a car for us and provided excellent customer service. When we first visited Schaller they did not have a car available that met our needs. Jim promised he would call us when a car came in that did. Happily a few weeks later we received a call from Jim and he found the car I am driving today. Jim was patient, answered all my questions and made the entire process easy. I would recommend Jim and Schaller to anyone.

Esisti193

Oct 1, 2012

I have been a Schaller Acura customer since 1991 and have never considered leasing or buying another vehicle. As a matter of fact, Teri was new to the dealership at that time. From 1991 - 2003, I leased a Legend followed by the RL. In 2003, I purchased my own vehicle, an MDX touring model. It was only 2 weeks ago with 163,000 miles on the MDX, that I decided I wanted to purchase another MDX. I was torn because my 2003 was still running great! The service department has been excellent in scheduling my routine maintenance and providing a loaner so I could have access to a vehicle during the day. Dave and Brian have been there as long as I can remember. The extended hours complemented my work schedule. The sales department is very professional and responsive. I emailed Teri inquiring about 2012 MDX availability. Within minutes she responded and the next day my paperwork was beig processed. Teri is very knowledgeable and takes the time to answer questions. Like I said, I had a hard time parting with my 2003, but I never felt I was being pushed into a sale. I now have almost 800 miles on the new MDX. Another great decision!

JJK-MA

Oct 1, 2012

I live in Western Mass, so it is a trek to get to Schaller Acura but it was worth it. James Merrill was easy to work with - very straightforward and patient as I shopped around. He and Brian in finance were very accommodating. They minimized the number of trips I had to make to the dealership, and when it was time to pick up my MDX, they sent a driver to Massachusetts to get me. All in all a great experience.

rayperry

Sep 30, 2012

We were very satisfied with the level of service and experience we had purchasing a new car. James really listened to us and did his best to accomodate us during the sales process. Would definitely recommend anyone thinking of buying an Acura to visit Schaller before going to any other Acura dealers.

jkrane001

Sep 29, 2012

Wonderful sales experience -- they understand the value of a long term relationship, working in an open and honest manner, and follow through with great service.

jgulbrandsen8

Sep 26, 2012

Great people! Joe gave a thorough overview of available options and did not push a sale on us. I would definitley work with Schaler Acura again.

fpmr96a

Sep 24, 2012

We bought 2 new vehicles from Teri over the course of 1 week, recently. I leased an MDX and my wife bought an RDX. We couldn't be more pleased with the manner in which Teri conducted both transactions. Her product knowledge of both vehicles enabled us to make informed decisions on the models and accessories we chose, easily and quickly. The process of negotiating our deals was straightforward without any game-playing.Additionally, Brian the Finance Manager, handled the business dealings professionally and with accuracy. These recent transactions were our first dealings with Schaller Acura, and among the most pleasant car-buying experiences ever. We replace our vehicles fairly often and intend to keep Schaller Acura at the top of list.

Kpgt80

Sep 19, 2012

My wife and I recently bought an MDX from Joe Sanchez. After horrible car buying experiences in the past, me and my wife were a bit guarded when we visited Schaller Acura, we were ready to expect stereotypical shady sales people as well as, being pressured into a sale. Once we arrived at the dealership, we were greeted with a smile and an and an pleasant hand shake by a young, yet very professional individual who introduced himself as Joe. Rather than trying to sell us a car instantly, he showed us his showroom, offered us coffee, and most importantly, he asked us what we were looking for in our next car. (Other places we had visited, we're quick to point us to a vehicle we weren't even interested in.)Joe went ahead and showed us the MDX, based on the way we described our next car. He was able to present the vehicle in a very pleasant manner, and was able to point out the benefits that the features on the MDX offered. After the presentation came the test drive, in which Joe took us down a series of roads that felt as if they were from a car tv ad, in addition, he showed no hesitation to let us sample the product accordingly.Once all was set and done, my wife and I thanked Joe for his time since we still needed to look at other suvs. During the hour we spent at Schaller we never felt rushed to buy, that itself feel different. A day after we met with Joe, he gave us a follow up call to ensure that all questions were answered, he also left an open invitation to return to the dealership if we wished to do so.Three weeks after our original meeting we went back to pull the trigger. The negotiation was smooth, and the delivery was flawless, we even received a 1 hour lesson on how to use the features on our car. This has been an unexpected, yet pleasant car buying experience and we owe it all to Joe Sanchez.

ldferraria

Sep 19, 2012

This is our first Acura and we've had it for 1 week! So far we are pleased with the service the dealer has given us and Teri has been great!

pchristy

Sep 19, 2012

Everyone at Schaller Acura acted very professionally during the entire sales process. Rob was very friendly and went out of his way to make sure our needs were all met. This dealership truly puts in a team effort, and they are all there to provide the best service possible to its customers. I leased my last car from Schaller Acura, and decided to purchase my current vehicle there as well because of the excellent service I have received over the years.

pflusa217

Sep 18, 2012

as always schaller acura meets and exceedes my expectations in sales service and i am treated like family. it is the only place i will ever buy a car and have it serviced

duffmeister

Sep 17, 2012

It was a great no pressure experience with Bob Kenton. He made me aware of all the current listings available at dealers within a 100 mile radius comfirming that the Schaller Acura prices for the used cars was extremely competitive.

Jofis13

Sep 17, 2012

This was my 4th Acura from Schaller Acura and as usual the experience was fantastic. I worked with Rob Horton and Brian Shepard throughout the process. The relaxed nature of the dealership makes it a very enjoyable experience. The car was ready when promised and looked great. Schaller should expect our families business for a long time.

peter.fleig

Sep 3, 2012

Dealership and saleperson was easy to work with. Car features and financing was explained were throughly, along with fair value of trade-in. Would recommend this dealership and salesperson (Bob Kenton) to others.

jlscherff

Sep 1, 2012

A breeze to work with and a fabulous experience! We would use this dealer and salesperson again without hesitation. Eager to please and not your typical car buying experience.

drmml

Aug 29, 2012

Rob was absolutely wonderful to work with. He was knowledgeable, pleasant and very helpful. I had a stress-free experience buying my new car and would definitely go back for my next purchase.

johngorecki

Aug 28, 2012

We had been looking at cars for quite some time and were impressed with the quality and performance of the Acura brand. I am pleased to report that we purchased our first Acura, a certified pre-owned TL on 8/23/12. The quality, performance and reliability of the car were important considerations for us and we greatly appreciated the time and effort that Jim Merrill put in to make us comfortable with this purchase. Jim was great to work with. He asked us questions to get a sense for our needs and was very informative about the many features that the TL offered and worked with us to put the deal together. Jim and the rest of the Schaller team did a nice job to make this a very positive experience.

MarPar50

Aug 15, 2012

I have been a Schaller customer since 1993 and have had nothing but wonderful experieces with the entire dealership. Since 1993 my family (extended included) have purchased 7 Acuras from Teri and have had all of our service performed at the Schaller dealership. Obviously, we have kept each Acura for many years...we love the product! We always work with Teri as she is extremely knowledgable of all models, treats us in a professional and caring manner, and is most comfortable to talk with when making such a major purchase.

RocTig

Aug 11, 2012

Everyone we have dealt with over the last 20+ years at this dealership has been wonderful to speak with and work with. Their service department is very reputable. You never have to worry that they are trying to replace or repair items that don't need it. We know from experience that they go out of their way to help especially in cases of emergency.We have bought our last two cars from Teri Lupacchino ~ she is just a great sales consultant!Jane and Rocco Sabatino

Patti

Jul 21, 2012

Joe, our sales person was very helpful in finding us 2 vehicles that met our needs and requirements. He and the dealership went out of their way to fix items on the used cars we bought to make us happy. They were professional and trustworthy.

Skennedy17

Jul 17, 2012

This is my second lease with Schaller. I returned to this dealership because I felt like I was its only customer. Every member of Schaller's team is courteous, pleasant and always willing to provide assistance.My salesman Bob Kenton is the consumate professional. He not only facilitated my two deals, but has stayed in contact with me during the entire leasing contract. You just don't see that kind of customer service in any business today. Susan Kennedy

Gail_S

Jul 15, 2012

We bought our 2012 RDX last fall and want to say that we were very satisfied with Teri Lupacchino's handling of the purchase. We shopped the SUV on-line to get a "second opinion" quote from another dealer. The bottom line price she quoted was approx. $800 less than our first dealer (which we shopped in person). The price quoted was the price we paid, with no extra fees added. Teri was extremely knowledgeable with the SUV's features and attentive to the details of setting up the vehicle for us. We received great customer service!

pierceharding

Jul 12, 2012

After test driving several other cars, and working with many other sales reps, I had the good fortune to dealwith Amy Cromack at Schaller Acura. There was no pressure at all. In a calm, matter of fact way, Amy tookme on a pleasant test drive. She reviewed everything about the car(s) in a very thorough manner. She reviewedthe best prices with me in a very honest and straightforward way. There were no "sales games" -- This is the way are car sales should be handled, and this is the way all dealers should treat potential customers. I loved the car, but Amy also made me wantto buy from her, and the professionals at Schaller made me want to do business with them. Everyone was super friendly!In addition, the business manager came in after hours,on his day off, when I said I was hoping to take the car home that day. He was also extremely helpful and professional.I walked off the lot of a few other dealers because of overzealous sales reps who only cared about getting the sale. That was not at all the case at Schaller.Amy Cromack and the people at Schaller never made me feel pressured, but always made me feel like a welcomevalued guest in their dealership.....the kind of people you want to deal with. I would recommend Amy and Schaller Acurato anyone looking to have a pleasant, professional experience in buying a car!

KalieC

Jul 6, 2012

Brian was more than helpful and made my terrible experience with a different Acura dealership much happier. I am regretting that I did not purchase my Acura from Schaller. I will be sure to bring it to Brian for any services that it may need. Thank you!

mikecjd

Jun 25, 2012

Great experience with this dealership. Negotiations were fair and never felt pressured to buy. In short, I would highly recommend Bob to anyone looking to buy an Acura.

RoteliaWilson

Jun 21, 2012

Bob was awesome !!! The service was wonderful ..Bob is very knowledgable about the product very friendly, courteous and respected my time which is very big for me. He made he delivery process very quick & easy. There's no high pressure sales tactics at Schaller. I went to a few other places & felt very pressured but Bob made me feel really comfortable. If your lookin for a pre-owned or new Acura I would definatly recommend Schaller Acura!!!

bjemery

Jun 4, 2012

Rob was professional and friendly. He helped to make the experience a positive one. He answered my questions and allowed me to make decisions at my pace. I would recommend him to anyone looking to purchase an Acura.

nore03

Jun 1, 2012

I purchased a new 2012 Acura TL and had the most pleasent experiance with Bob. He was knowleadgeable and great to work with. He meet all of my needs. He was'nt a high pressure sales person which is the biggest turn off for me. Brian the finance manager was also very pleasant and great to work with Schaller Acura is awesome. Go check them out. :-)

waltercarey

May 30, 2012

Great car buying experience!The time at Schaller Acura was efficient,informative and friendly. Bob Kenton was very helpful during the test drive answering any technical questions I had about the RDX.The"Acura Experience" was everything I wanted it to be.

LVernali

May 22, 2012

Bob was a joy to work with and during an otherwise difficult period in my life, he made this process easy. I love, love, love my car!

Lisa Marshall

May 2, 2012

Our experience was a very pleasant one! I had been driving a BMW for the past 10 years and was reluctant about buying a different make. The TL far exceeds any BMW I have owned. Bob was the ultimate sales person from beginning to end. We were able to work within our busy schedules to see the car and test drive it. Bob's friendliness and welcome demeanor made buying the car easy. He was not pushy in the least and we felt very comfortable. Bob's knowledge of the car and its features was impressive and helped us to get to know the new TL much faster. Everyone in the dealership was exceptionally nice and we feel as though we have found a new home in Schaller Acura. I would recommend Bob and Schaller Acura to any of my friends or colleagues.

qcanoe

Apr 22, 2012

These folks understand car shopping in the internet age. They were very up-front, professional, and non-evasive in all aspects of our long-distance negotiation process. The result was that by the time I took a big risk and drove across three state lines to pick up the car, everything - paperwork, numbers, and the car itself - was exactly as described. Other dealers who post their cars on line, and who expect people from far away to consider actually buying them, could take a lesson from this dealership.

cgryan

Apr 19, 2012

What a great experience! We had never been to Schaller before, but were treated as if we were old friends. The customer service and friendliness of the staff was especially noticed. I would definitely recommend this dealership and look forward to doing business with them in a couple of years to replace another car we own.

Jgodaire

Apr 15, 2012

Teri Lupacchino has sold us our 4th Acura! She is a great person, very knowledgeable and one we can trust. Everyone at Schaller has always been great to work with whether it was in sales or in the service department. Because of these people, we have continued to purchase our vehicles from them. You won't be disappointed if you go through Teri at Schaller Acura in Manchester!

qcanoe

Apr 11, 2012

Was looking for a lightly used TSX Wagon. Several dealerships in New England had one of these, but none near me. Because of this, going through the standard and infuriating multiple-visits-to-the-dealer-to-wear-them-down-to-the-terms-they-already-had-in-mind-the-first-time-you-came-in was not going to be an option for me. Joe Sanchez, Brian Savo, and Brian Shepard at Schaller immediately understood this and were willing to talk hard numbers via email from the start. Props to them for waking up and smelling the internet. Other dealers closer to me, take note: You lost a sale.As we worked through the sale, I received multiple unprompted calls from business manager Brian Savo, wanting to make sure we both had all our "i"s dotted and our "t"s crossed on the paperwork, so I wouldn't waste a trip from three states away. This was very reassuring.When I went to pick up the car, it had been beautifully detailed and everything was exactly as advertised. Joe took a lot of time to run through everything to demonstrate that it all worked. Only caveat for future Acura buyers is that the navigation system turns out to be pretty lame compared with - for example - a mass-market Garmin unit you can buy in a big box store for $150. This is not a failure of the dealership, but is pretty disappointing considering Acura's reputation and what you pay for the tech package. I should have done my homework better on that one, as I see in retrospect, thanks to Google, that lots of people have this complaint. This minor quibble should not distract from my praise for Schaller's service level, which was excellent. All in all a very smooth transaction. Highly recommended. Would definitely do business with them again.

huskynut

Apr 4, 2012

Rob went the extra mile to close the deal and to locate the exact car I was looking for. He made me feel like he truly appreciated my business.

ktpstchar

Apr 1, 2012

I am a return customer. I continue to be impressed with Schaller's competitive pricing, extremely knowledgeable and friendly sales staff, great customer service. I would highly recommend this dealership.

abg446

Mar 14, 2012

I've encounter some minor problems with the purchase of my used 09 Acura TL and without any questions, they were resolved. This is one of the best dealerships I have dealt with. I would certainly recommend this dealership to anyone. From the purchase of my vehicle to the service, they have been absolutely outstanding.

bingoprof

Mar 14, 2012

Haven't used them yet for service, simply the sale. It was a very pleasant & professional sales experience. My options of purchase vs. lease were clearly explained, and I was given a careful overview of the technology options included in the car, which are complicated. Visited the showroom on a Saturday, picked up the car on Monday. All very quick with no surprises.

darmc96

Mar 10, 2012

These guys have it right. They made me very comfortable from the first visit. They did not apply any hard pressure they just were very friendly and easy to deal with. Amy was like a friend from the get go. She was very knowledgable about the products yet she listened to me as well. To be honest the experience was fun! I was a loyal customer at another Acura dealer and happened to wind up at Schaller because they had the TL I was shopping for in the trim I was looking at when my dealer did not. They blew me and my wife away. I could not walk away and not take the deal they gave me because it was right where I needed to be after countless research. These guys treated me fair, like they wanted my business and like we were friends/family from the get go. Like I said, these guys have it right.

Jayded

Mar 3, 2012

Everything was straight-forward from the terms, to the car as well as the people. Car was EXACTLY as expected and service was even better. Will DEFINITELY be going back there. Thanks for the positive experience!!

Wurzshep19

Mar 1, 2012

After storming out of Acura Of Avon, I contacted Schaller. Not only did they get the bitter taste out of my mouth, I was completely satisfied with the transaction. The paperwork was done quickly, and accurately. I didnt feel pressured, and was treated with respect. I felt my business was valued, and it was not just about price, or under cutting other dealers. They offered me a good value, that I felt I could work with. Don't be fooled by other dealers that try to undercut the market, but treat you like garbage, its not worth the couple hundred dollars. Save yourself some time, and self worth and go to a reputable dealer like Schaller Acura. Rob Horton was great, easy going, takes as much or as little time as needed to explain the benefits of the vehicle. Brian Shepard is quick and efficient, without making you feel pressured on uncomfortable about the numbers. Great Job all around, Highly Recommended!

aNewAcuraOwner

Feb 27, 2012

Overall it was a good experience buying a new Acura from this dealer. I will plan to bring the car there for service, and I would recommend that others use this dealer for purchasing an Acura.Rob and Bob are great: very friendly, helpful, and proactive.While the overall experience was good, I was frustrated with the negotiations. It wasn't as transparent as I would prefer, and there were surprise "fees" that appeared in the paperwork after we agreed on a price.It was a good learning experience for me, and I will be VERY CLEAR with all salesmen when I purchase cars in the future to avoid this from happening again. That being said, I would buy from them again.

rnardone

Feb 22, 2012

Bob was very knowledgeable about the Acura products, and was a pleasure to deal with. I was able to take two extended test drives in the new TSX, which allowed me to evaluate the standard transmission and the automatic. I'd been to 7 car dealers that week, because I needed to purchase a car, and Bob was the best sales person I dealt with by far. Schaller gave me the trade in I needed on my 07 Acura TL, and I am now driving the TSX. This team really helped make my new car purchase a pleasant experience!

aworth

Feb 20, 2012

They value relationship. As I typically do for any car purchase I did some comparison shopping. Schaller understood this process and wanted my business because this is my 3rd Acura. They recognized that my family will be servicing our cars here way beyond the new car purchase. All were extremely professional and accommodative. Teri was very thorough in answering all our questions and will make herself available as we learn about the car. Thank you.

Kcholeva

Feb 16, 2012

Rob was great to work with. Will be back with my grandfather to help him buy a car very soon. Schaller is the best place to buy a car and our family tells everyone about them all the time.

breopell88

Feb 11, 2012

I rated it good because Amy was very nice and not pushy. She was helpful, she answered all of our questions best to her abilitiy.

kevinforbush

Feb 2, 2012

Great sales experience, followed up with great customer service from the service department! Everyone is always friendly, neat and I am treated very well. Always leave feeling like they all really understand the importance of having customers come through their door everyday and want to be sure I choose them the next time. Great car too!

Ricknation

Jan 9, 2012

Very courteous and knowledgeable about the car they were selling. Bob was not your typical salesperson he was not pushy or short with us. It was a total joy to buy our car through Bob

TJBENOIT

Jan 7, 2012

This is the 2nd vehicle that I have purchased from Schaller Acura. I had my first car serviced at this dealer as well and they always did an excellent job. That was also a reason for selecting this dealership to purchase my 2012 MDX. I had such good luck with the dealership the first time, I looked forward to purchasing again from them. This is a very friendly environment - there is NO high-pressure sales tactics employed. Teri Lupacchino knew every detail about the MDX which really impressed me as this vehicle is very technologically advanced. I hope that she is still there in 7 years when I go to buy my 3rd MDX!

azcar

Jan 1, 2012

Bought a new 2012 MDX. Sales staff was great GM Peter Reeve,Sales manager Brian Shepard are a pleasure to deal with. They worked with me to get exactly what I wanted. And the sales consultant Rob Horton explained everything about the car and made delivery a breeze. Highly recommend the dealership, sales and service staff.

jelaw

Dec 5, 2011

With this being my first dealership purchase, I was somewhat nervous about the whole stereyotype of the pushy car salesman. When I arrived at Schaller Acura, I realized I had nothing at all to worry about. Being a younger (25 year old) man, I was afraid I might not be taken as seriously as someone more mature, but this also was untrue. I talked with Teri for a few minutes about the car before we headed out for the test drive. Once in the car, she was extremely knowledgable about all of the features, and answered all of the questions I had, and her directions around town were ten times better than any GPS.once back at the dealership, we started the negotiation process. Another aspect I was somewhat hesitant about, but again I was pleasantly surprised at how smooth everything went. At first I thought she was being so nice just because I was making such a big purchase, but I noticed one of the other sales women spent a good amount of time talking with my friend about his rsx type-s, and he was just my ride. Everyone there made sure we were comfortable and well taken care of. Overall, the experience of buying a car from Schaller Acura was fantastic, and I hope to sdo business with them again.

jbuis

Nov 29, 2011

Teri was never pushy in the whole car shopping experience. It was a pleasure dealing with her again. She has extensive knowledge of the vehicles and was able to get me the price I wanted. In all, a very satisfying experience.

cdwardrop

Oct 19, 2011

Teri Lupacchino was pleasant and professional to work with, and tried hard to be competitive compared to other CT Acura dealers. She was factual in what she felt she could do, got back to me each time I had questions, was accessible via cell, office phone, even texting, and always professional and not bothered by the interruptions. She and Brian, the business manager, remained professional and handled all the facets of the trade in and new car pick up.

Crichton

Oct 14, 2011

Purchased our second car from Teri. She is extremely knowledgable, professional, efficient and deals honestly and with integrity. Highly reccomend her for a smooth, easy and enjoyable buying experience. Support from Brian Savo on the financing and paperwork end was terrific and we can't say enough good things about David and Brian in their service department.

fieldsie1243

Oct 14, 2011

Have bought a lot of new cars in my day and dealing with Rob was my best experience yet. He knew the MDX thoroughly and really took the time to make sure I did as well. Lots of technology with this vehicle and he made it easy to understand. I would highly recommend this dealership as well as this vehicle. I love it.Thanks Rob !

joycepb

Oct 14, 2011

Teri was great to work with,very responsive and knowledgable and always pleasant to deal with. Brian, who did the paper work was also excellent.

jlinkov

Oct 7, 2011

Rob did a fantastic job getting us the vehicle we wanted, when we wanted it, at a price that was agreeable to both parties. We had a short window to work with and Rob made everything work perfectly. He was thorough, 100% competent, diligent in returning calls/emails, and very honest. We would definitely buy another car from Rob and would recommend that anyone looking to purchase a new Acura contact Rob directly at Schaller before going anywhere else.

atine

Sep 22, 2011

I gave the rating that I did because Rob was very professional, not pushy at all, answered all my questions and seemed genuinely interested in helping me meet my goals in terms of the vehicle I wanted to purchase. If he wasn't as pleasant as he was I would not have purchased the suv.

bwspargo

Sep 17, 2011

Teri was great! She was patient and professional. She was very knowledgable about the vehicles and explained options in user friendly language. She did not use high pressure tactics. Instead she methodically walked me through the options avaliable and asked me if I wanted to move forward. When I went to pick up the car, she showed me how everything worked, asked if I had any further questions and said she would follow up with me in about a week. Overall great experience! Great car too!

cfhildeb

Sep 1, 2011

Excellent dealer and sales rep. Teri found me the limited availability vehicle I was looking for and contacted me several weeks after my initial inquiry. She is very knowledgeable about the vehicle and got me great prices on new and trade in vehicles. They spent a lot of time setting up new car and educating me on all the features and electronics.

mary_cahillane

Aug 31, 2011

In May 2002, I purchased a 2003 TL from Amy Cromack, at Schaller. Several months ago, I knew it was time to think about my next car, as my 2003 had 300,000+ miles. I visited several different car dealers in Western Mass and each time left feeling dissatisfied and discouraged. I heard that Amy was back at Schaller, so I came in looking for my next car. I wasn't sure which model or whether I wanted a new or used car. I started out thinking that I was going to buy a new RDX. After a couple of visits, phone calls and emails, I finally settled on a 2008 TL. I never felt rushed. Amy took the time to understand my concerns. Rather than tell me what I should do, she listened to me and helped me get to the right decision. Amy also very efficiently facilitated the sale and transfer of registration. I hardly had to do anything other than show up and sign my name. Thanks to all at Schaller Acura for making my purchase of a 2008 TL a pleasant experience. In particular, I want to thank Amy Cromack.

nd3780

Aug 24, 2011

Teri Lupacchino and Peter Reeves were outstanding in every way from start to finish. In all my auto purchases over the last 30 years I have never been taken care of like Schaller Acura and their highly professional way of doing business. i would reccomend Schaller Acura to anyone and assure they would enjoy the experience as I did.Neil T Daley

Suzanne1360

Jul 21, 2011

Teri was very responsive to our needs, listening and working with us to get the best car and best value possible on a great certified used MDX, she was patient and her follow-through was excellent!

azaremskas

Jul 12, 2011

My wife and I have bought five cars from Teri Lupacchino at Schaller Acura over the last 10 years or so. Teri is very knowledgeable of the cars she sells and can even compare them to the competition. Purchases have been quick and easy. Teri truly aims to please her customers. We both have 2009 TLs and are very happy with the cars and the service. It just didn't end at the sale.

jmladek

Jul 12, 2011

Shopped at several Dealerships for a certified pre-owned car before going to Schaller Acura. Met Amy Cromack in Sales who was extremely attentive, knowledgeable,and helpful. She cared more about making the right car fit than just making a sale. Took the time to test drive several cars and helped in the evaluation. The whole process from beginning to our purchase was more enjoyable than stressful. Based on this experience we plan to service our car at Schaller Acura. We highly recommend Schaller Acura and Amy Cromack for your next car purchase.

GregKernisan

Jun 30, 2011

Friendly, knowledgeable and courteous salesperson. Appropriate during test drive and after (not pushy trying to make a sale). Followed up after sale and available if any questions.

08rdx

Jun 21, 2011

I've never been treated so well by a car dealership! I brought my '08 RDX to Schaller for some items that were covered under my warranty. I did not buy my car from Schaller but I was treated like I've been their customer for years! Joe and the other guys in service were so friendly and really went out of their way to make me feel comfortable. They called me with updates promptly and Joe explained everything so thoroughly each and every time I spoke with him. He also made time for me to ask any questions I might have. They let me use their courtesy vehicle which was immaculate! They needed to keep my RDX over night while they waited on one part. I received a call at 7:35 the next morning saying my vehicle was ready! Apparently the part came overnight and when the service guys got in at 7am, they put the part in and called me right away- talk about quick service! I have stayed at 4-5 star hotels that have not treated me as well as I was treated by Joe and the crew at Schaller. I highly recommend them for their service! (I've never dealt w/their sales.) I will definitely be back! Thank you Joe!

fparisea

Jun 14, 2011

Three reasons for my staying with Acura: First: The car. The best and I was a BMW lover before I purchased my first Acura. I have only had great experieince with my Acura.Second: The service guys at Schaller. I told them that they are half the reason I came to Shaller to buy another Acura.Third: The service itself. In the past 8 years I have never, never been surprised by the results of my service. They tell me up front what will be done and the bill ahs never ever been outrageous. The combination of these three reasons will keep me coming bact to an Acura car and to Schaller'sThanks,Fred Pariseau

lebersold

Jun 14, 2011

Teri made it a very pleasant experience. She identified where I was in the process, was not pushy, worked with me to get a fair price, then did a great job finding the car quickly. My experience so far with service has been very good also.

ngreco

Jun 13, 2011

Overall Schaller Acura has provided great sales and service for the past 4 years. The service department has always been very helpfully and accommodating to my schdule.

asreddy95

Jun 11, 2011

Teri was very knowledgeable and friendly person to deal with. She was honest and right to the point unlike my past sales experience at dealerships. I got what I was looking for without much fuss.

csam

May 25, 2011

I recently purchased a new Acura TSX and worked with Rob Horton on the sale. He was very knowledgeable and helpful. I would recommend him to anyone interested in purchasing an Acura. Everyone at Schaller Acura is very professional. Excellent customer service. My car buying experience was so easy!

cfoote2667

May 20, 2011

The service department at Schaller Acura is AWESOME...Brian and Joe are great service representatives and will take the time to help you get your car back on track. Dave is the service manager and he is the man -- he takes his job very seriously and runs a great service department. The technicians have always been very courteous when I have had to talk with them. I always get my car back with a car wash and a vaccuum. They have been able to get me loaner cars when I have needed them and I didn't even buy my CPO '05 RL from them! Schaller is awesome and if they have my next CPO car on their lot I will certainly consider purchasing from them. Their service department is tops, thanks to all for their hard work.

Jdesreuisseau

May 14, 2011

Teri Lupacchino was great to work with and is a true professional. When I need a new car I would visit Teri at Schaller Acura to help me through the process. She was great. Schaller Acura made the process of buying a new car very easy. The dealership is clean and professional.

tleace

May 14, 2011

Teri represents Schaller Acura at the highest level. She has great product knowledge and is a pleasure to deal with. I have no hesitation in recommending her if one is looking to purchase a car. I recommended Teri to a friend who has become a repeat cutomer.

mgeff

Apr 21, 2011

The entire experience was fantastic. Everything was done that they said they would do. This is my second purchase from Schaller Acura and I would recommend them to anyone interested in buying a quality car. The whole company is very friendly and helpful. The culture is refreshing.

paduke411

Apr 6, 2011

Overall I had a very pleasant experience at Schaller Acura when i purchased my car. Teri was very helpful. Not much haggleing and we came to an agreement pretty quickly which is usually the tedious part of a car buying process. I've owned my Tl for about 2 years now and service does a very good job. Very quick and very nice to talk to on the phone. My only complaint would be my last service i also had them detail the car inside and out. And there were grease spots left inside the car and the wax job was poorly done. Lots of wax left in area's of the hood and doors. But other than that service has been wonderful. My next vehicle will be a new acura from Schaller.Ryan Podolski

gtong1

Apr 5, 2011

Schaller Acura is good to deal with on pricing and service after the sale. The vehicle was ready when promised for pick up and the service has been excellent after the sale. Scheduling for serivce is good and you do not have to wait to be put on hold on the phone while trying to schedule an appointment. The only area foR improvement is their service waiting room as it is not separate from the sales and traffic area in the show room.

matt collins

Apr 4, 2011

Great product knowledge, very easy to work with (both dealer and Teri, and terrific follow-up on questions. I find the dealer's website to be easy to navigate, but full of good information. I have often used it as a resource when working with Teri as well. I would strongly recommend Schaller to anyone interested in an Acura.

adamsharp

Mar 30, 2011

It seems that now days, dealers are afraid to do business online via email. When I was shopping for a new car, I engaged with Teri via email. I'm an Executive and don't have hours to spend talking about cars. I did my research online, contacted Teri, and she happily engaged in dialogue with me. We came to terms and then I came in to the dealership to sign the paperwork - that was 2 cars ago. I was then, and continue to be very satisfied with Teri and Schaler Acura.

Karen75

Mar 25, 2011

My husband and I have been doing business with this dealership since 1995. They are professional and courteous and we have always felt that we have been dealt with fairly. We used to be a 2 Acura family, but now have 1 Honda and 1 Acura. We still want to bring the Honda to this dealership for service.

craig001

Mar 24, 2011

My experience with Schaller Acura was great. I worked with Sadie Bride. I actually went to Schaller five times. First time was just to check out what they had on the lot. I went on a Sunday so I wouldn't be approached by a sales person. Well, the next time I went was during the week. This time I walked into the dealership. As most do I walked in with my guard up. All of the sales people were busy with customers. This was fine with me because I just wanted to check out the demo MDX that was on the floor. I sat in the MDX for at least twenty five minutes. I then saw that Sadie was free. I asked her if it was okay to keep sitting. She replied "Sure, that's what they're there for". Then I just kept sitting and getting a feel for it. I asked if I could put the key in and play with the navigation screen and ELS. Reply was sure, just put it in auxiliary mode. I never felt any pressure or that I wasn't welcome to just sit and play. As I started to leave no one ran up to me to get my information (which actually made me feel good). I felt that I could just leave after spending all that time there with no one chasing me down. I actually went to Bob Kenton to set up a test drive for a different day. When I went back for the test drive (I was a little late) I saw that Bob was busy. So I decided to sit again in the demo for awhile. Then I saw that Sadie was free so I approached her stating why I was there. So I went for the test drive with Sadie. Bob was very apologetic that he was busy. He said I was in great hands with Sadie. This was a pleasant surprised that Schaller's sales people weren't out for themselves and their own commissions, bonuses, etc. I ended up test driving a new MDX and a Certified Pre Owned MDX. I hadn't made up my mind on which way to go. So I told Sadie what I wanted to see (year, mileage, color, trim, etc). She sat with me and went over what they currently have and what they expected to get in. She honestly and sincerely answered every question I had. Giving me the VIN numbers I requested, printing the Car Fax's I requested, etc. She went over every detail of what I wanted to see. I decided to wait to see a Certified Pre Owned MDX that had what I was looking for. Sadie was going to contact me when the MDX came in. When it came in (Sadie contacted me) I went for a test drive. After the test drive I sat down with Sadie and went over some figures. I wanted to see the figures for buying Certified Pre Owned vs buying new. Then I went home to think about it for for a couple of days. Went I went back I sat down with Sadie again and worked out a deal for a new MDX. My experience with Sadie was great. She was professional, courteous, very knowledgeable and she made me feel comfortable. Believe me she knows every detail about the cars. She can answer any question you have. In fact in my five visits to Schaller. I saw customers coming back because they needed more instruction on how to work something in their MDX's (so don't be afraid of the tech, Sadie will work with you). A couple of times I waited because Sadie was working with customers who have already purchased their MDX's. This impressed me that she was that concerned with customers who have already bought their MDX's. GREAT CUSTOMER SERVICE SADIE! Even though I started off having my guard up as most do walking into a dealership. Sadie and Schaller made me feel comfortable and welcome. I did my research on Schaller before deciding to work with them. I get very detailed in my research (as Sadie well knows). I check BBB, customer reviews, check with MDX owners, service dept, etc. I do my homework and I decided that I wanted to work with Schaller. It was a great experience and I highly recommend Schaller and Sadie Bride. Love my MDX by the way. So does everyone else.

I84Y

Mar 23, 2011

When I went to Schaller Acura, I was thinking of a couple of different makes of cars. I asked Sadie Bride alot of questions and she was knowledgeable, friendly and professional. I visited Schaller again after comparing another dealership and a comparable car. I am happy with the choice I made and look forward to using Schaller Acura for my servicing. Susan Berte'

tokarz

Mar 23, 2011

Acura dealership close to my home was Odd. " Acura of Avon ". Did not want to appraise my trade in vehicle. Same dealership told my neighbors , no test drive unless you are willing to leave deposit today. SO>>>SO LONG ACURA OF AVON, Hello Schaller Acura. Great dealership, no problem, Leased vehicle at this dealership. Sadie Bride was Great!!!

brooke_g

Mar 15, 2011

We were very satisfied with the level of service we received from Sadie and Schaller Acura. We thought Schaller gave a competitive offer up front and they worked with us to meet our needs. They were more than willing to provide any information and as many test drives as we felt was necessary to make an informed decision.

pennywhit

Mar 13, 2011

Sadie was excellent to work with...friendly, phenomenal memory, timely with follow through, action oriented. I wouldn't hesitate to contact Sadie in the future and would recommend her without hesitation. The dealer location is excellent (for me). The quality of the service department and more importantly, the staff there, were a big factor in my decision to buy another Acura and from this dealership.

kives65

Mar 11, 2011

Everyone was so nice and helpful. My TSX had to come in for a recall and I live on the border of NH and VT so it was really helpful for David to schedule a loaner car for me to swap out in springfield ma and then for dan to drive my car all the way back to my job in amherst! I cant believe how nice and friendly everyone was. The dealership even washed and vaccuumed my car! I was very impressed especially since I didnt even buy my car from Schaller. I had a few other questions that David took the time to answer for me that had nothing to do w/the recall. He was very helpful. I will def use and recommend Schaller Acura again and again.Thanks for a great experience!

dkolodzi

Mar 10, 2011

The service staff are always very friendly and helpful, in particular Joe DeLaCruz. They come to my home and pick up my car and leave me a courtesy vehicle which is extremely helpful. They always call with service questions and advice and with a breakdown of my bill.

lsteullet

Mar 9, 2011

I have always had great experiences with Schaller. I have purchased several Acura's from this dealership. Teri was and still is always available to answer any questions I may have. Service has been nothing but professional and on time! I highly recommend this dealership!

tl_type_s_08

Mar 9, 2011

Schaller Acura provided me with a wonderful car buying experience. At 20 years of age at the time, it was the first time I was buying a vehicle from a dealership, although Schaller was not the first dealership I had visited. Schaller was, on the other hand, the only dealership I dealt with that treated me like any other customer, as opposed to some 'kid on the lot.' Now, the car I was interested/in love with, a 2008 TL Type-S, practically sold itself, but Schaller's sales team definitely 'drove it home,' so to speak. Bob Kenton, more specifically, initially greeted me as if I were already a longstanding customer. I had visited the dealership multiple times before making my decision, and Bob was available every time. He provided me with his undivided attention and knowledge throughout the entire process, and added a personal spin while maintaining top-notch professionalism. And he continues to do so; every time I return for service he remembers me and my family and even touches base on topics of conversations we had months prior.But it doesn't stop there. Of course, after sales, comes service. I've been back for multiple oil changes, a battery replacement (covered by Schaller's limited warranty), and even Acura's Appreciation Days complimentary service. All interactions were handled quickly and professionally. I must also mention that I have purchased accessories and equipment from Schaller's Parts Department, and the members of staff I dealt with were beyond helpful and courteous.To provide some contrast, if anything, Schaller does have a rather limited inventory. But they had what I wanted, and that's all that matters.

wl0724

Mar 6, 2011

I gave the rating above because I have been very impressed with the professionalism of Schaller Acura and Teri Lupacchino's knowledge of the 2008 Acura MDX we purchased 3 years ago. We would highly recommend this dealership and salesperson to our family and friends in the future.

minniemouse

Mar 5, 2011

My experience in purchasing my new TSX Acura at Schaller was excellent. Sales person Rob Horton does an excellent job and was extremely helpful in all aspects of the sale process. The color I preferred was not available and Rob did an extensive search and found the exact car I wanted. I'm very happy with my new Acura.

pjuliak

Mar 4, 2011

This is an efficient service crew working in a pristine and modern facility. Each time, my automobiles are returned in Bristol condition.An outstanding Dealership. I recommend Schaller to any associate in the market for an automobile.I have a TL and an RDX.

colletti4455

Mar 3, 2011

Overall excellent, cusomer caring service.Straight forwqard and to the point. No hard salesmanship. Teri very accomodating and personable.It eould be even better if she was able to negptiagte the sa;es p[rtice wiothout having to check with her boss every step of the way.

Jofis13

Feb 28, 2011

This was my second Acura lease through Schaller Acura and again, they did a great job. Rob Horton helped me seamlessly through the process of picking out my TSX and negotiating lease terms. From their Brian Savo took over and made the paperwork process a breeze. At delivery Rob did a great job of showing me all of the technology upgrades from my old Acura to this one. Overall I have nothing but great things to say about the job that Rob did and the dealership as a whole!Joe C., Manchester, CT

casey027

Feb 7, 2011

The dealer was excellent from the showing of the car, negotiating to financing. The expierence was great. I met all management during the purchase which is very nice that they care. There was no pressure what so ever. Brian Savo (finance) said he would attempt to secure financing. Within 30 minutes he called me to let me know we were all set. EXCELLENT!!!!!!!!!!!!!!!!!!

thomasrickis

Feb 7, 2011

Terri was friendly, professional and created an atmosphere of trust and honesty. Terri took the time to provide me withanswers to all of my questions and gave me details about the models I was interested in looking at. I could have purchased this vehicle closer to my home, but I liked Terri's style.Also, the dealership was clean and comfortable.

nanmine

Feb 6, 2011

We have leased two TL's and an MDX from Schaller and were always impressed with the friendliness and the quality of the expertise with which Terry treated us. We never left the lot without Terry giving us a full demonstraton of the the car's features. The service department was equally friendly and always took care of our needs in a timely manner. We have always felt like our business was valued by this dealership. Many times once you complete the transaction of lease or purchase they forget about you, not at Schaller. Because of these qualities we decided to make our last transaction a purchase rather than a lease. I do compare other dealerships to Schaller and I have not been to one that can exceed them in salemanship or service.

bdmiller

Feb 5, 2011

I have purchased numerous vehicles at Schaler Acura over the years and have always come away feeling that I have been treated fairly and honestly. Teri Lupacchino would go the extra mile to ensure that my questions, etc. were handled efficiently and resolved satisfactorily. Even though I moved further away and had other Acura dealers closer to home, I still felt more comfortable dealing with the people at Schaler Acura which I had come to know, trust and respect. This even included ongoing service for my vehicles.

jbores09

Feb 5, 2011

My overall experience was fantastic. I went into the dealership with a specific price in mind. Teri Lupacchino worked with me and made sure that they were able to get to my price. There's no run around here that you find at other dealerships. I was able to walk in and walk out the same evening with my new Acura TL. The employees couldn't have been friendlier. I will ALWAYS go back to Schaller Acura when it comes time to purchase a new vehicle. My family has purchased five vehicles from Schaller Auto Stores within the past five years do the incredible service you always receive at their dealerships!

margforan

Feb 5, 2011

The friendliness and customer service at Schaller Acura are the best I've ever encountered at any facility I've ever been to for any reason. Our sales experiences with Teri Lupacchino and all of our service visits have been nothing short of spectacular and I will NEVER go to any other dealer. I tell my friends and co-workers about Schaller all the time and will continue to do so. Schaller is one of those treasures that come along very infrequently these days. We've bought five cars at Schaller and we don't plan to buy a car anywhere else but Schaller. Every time we go in there, we are warmly greeted buy any employee we see, and we almost feel like they're family. I can't say enough about our wonderful experiences there.

Susan OKeefe

Feb 5, 2011

Had an overall positive experience. Sales man didn't know a few things such as do both or one of the side mirrors adjust, how to adjust lumbar in drivers seat so as to eliminate it, etc.When we purchased the car we had asked for some add ons such as floor mats, splash guards and side rails. When we picked up the car the floor mats were black, not beige and the side rails hadn't been installed as they didn't have white in stock. Someone was asleep at the switch. We made another appointment and the add ons were completed.

kmkannies

Feb 2, 2011

I just leased my 3rd vehicle from Schaller Acura and the sales representative, Teri Luppachino, assisted me every step of the way. They could not have been more accomodating to finding me the Acura MDX in my color choice as well as with the package/ equipment I selected. The lease process was easy and detailed through out. Both the Manager and credit department were excellent to work with too. I would highly recommend this dealership to anyone interested in purchasing or leasing an Acura.Best Regards,K. Kearney

jkech6

Jan 28, 2011

This is my second purchase from this dealership and am very happy with the customer service of the sales staff as well as the service staff. Teri Lupacchino was very knowledgeable about the vehicle, found the car I was looking for, and was very good with follow-up. The service department is always so friendly. And, one of the nice features is that they wash and vacuum your car for you each time you bring in the car for service. This happens even if the service is as simple as an oil change and also if I have a coupon for a free oil change, they still offer to wash my car.

jmarchei

Jan 26, 2011

I have purchased my last two cars from Schaller thru Ms. Lupacchino. My experience has been such that I would recommend both Ms. lupacchino and Schaller to anyone interested in that class car (Acura). Plus the service is very good and conveniently scheduled.

jmdonahue26

Jan 26, 2011

Sadie Bride was very accommodating, explained the features of the MDX nicely and was able to close the deal within the day. I appreciated being able to drive off with my new car for the weekend and they really pushed to accommodate my husbands schedule. She has been responsive to all my questions and I would recommend the Acura Dealership to all my friends.

R IGNAGNI

Jan 24, 2011

SINCE 1991 I HAVE BEEN A CUSTOMER OF SCHALLER ACURA. I JUST PICKED UP MY 8TH CAR FROM THIS DEALERSHIP. TERI LUPPACHINO WAS THE SALES PERSON IN JULY OF 1991 AND WAS THERE LAST SATURDAY SHOWING ME ALL THE NEW GADGETS ON THE RL.THE SERVICE MANAGER (DAVE) AND THE LEAD SERVICE FOREMAN (BRIAN) HAVE BEEN THERE FOR THE SAME PERIOD OF TIME. TRY TO FIND THAT IN A DEALERSHIP ANYWHERE !!! iT'S COMFORTING DEALING WITH PEOPLE YOU KNOW AND TRUST FOR THE LAST 19 1/2 YEARS.

PaulJoudrey

Jan 23, 2011

My wife and I have purchased two cars from Terry Lupacchino. The first was in 2004 and the second in 2006. Although we do not have our cars serviced on a regular basis with Shaler, the sales experience with Terry far exceeds any we have had with other dealers.While Terry was directed, she was never pushy nor did she use sales tactics that made either of us feel uncomfortable. She has continued to keep in touch with us from time to time should we need any further assistance.The dealership is neat and clean and all the people there we have run into are very friendly.

lalande

Jan 22, 2011

Teri Lupacchino was the perfect sales representative for us. She was efficient, professional and friendly and not at all pushy. She kept us informed on the status of the delivery of our TSX and made shopping for a new car a truly wonderful experience!

mcgovern

Jan 22, 2011

I have been buying cars from Schaller for 22 years and having them serviced there. I have made my last 5 purchases through Teri Lupacchino. Dave Wiltsie has been the services manager the entire time. Since I am still with Schaller after 22 years, I am obviously well pleased with my purchasing and servicing experiences. mcg

ptucker

Jan 22, 2011

It was an absolute pleasure to work with Sadie Bride at Schaller Acura when purchasing my new TSX. Sadie was professional, resourceful, knowledgeable but also a lot of fun to work with! She understood my needs and worked hard to get the best possible deal for me. This was a low pressure, no hassle transaction...which probably can not be said for car buying experiences at other dealers. I would whole heatedly recommended Schaller Acura to my friends and family because my positive experience. I'll be back to purchase my next vehicle from them!

jfljr

Jan 21, 2011

Teri is very helpful and very responsive to questions, phone calls etc. The service dept. is great. If something does not need to be fixed it won't be. They are very honest and straight forward Have been going there since 1995. The folks are very helpful and very friendly.

SomersJD

Jan 21, 2011

I had my first Acura, a 1999 TL, which I had serviced at Schaller until I traded it in. The entire service team was phenomenal, especially Brian and Dave. They knew me and my car, and when I would think it needed a certain repair, they would be honest enough to let me know it didn't need it or the repair was to a lesser degree than I anticipated. They provided me with a loaner car or shuttle service when needed, always free of charge (and they don't make you fill the gas tank for the fuel used!) It was because of my great experience with the vehicle and Schaller's service department, that I returned to Schaller when I was ready to make another Acura purchase. I bought a CPO MDX from Teri Lupacchino, who was very knowledgable about the brand. She never needed to refer to a manual and was able to answer all my questions. I had contemplated getting another Acura for several years before actually making my purchase, and she remembered me as if I had just introduced myself. It is refreshing to deal with a luxury car dealership that doesn't have an "attitude", is completely professional and makes you feel welcome.

DickLucas

Jan 20, 2011

We recently purchased an RL from Schaller Acura. This is our second Acura (we already own an MDX). Our great experience with the MDX and with the Schaller dealership is the primary reason we settled on the RL. We have had an excellent relationship with the Schaller service department with our MDX for the past 2 years. Our purchase experience with the MDX was outstanding, and we specifically sought out Rob Horton (who sold us the MDX) to try to duplicate the experience with the RL. We were not disappointed. Rob's knowledge of the cars is excellent, and his drive to understand our questions and concerns and make sure we had all the right data to make an informed decision was outstanding. He made us feel that his primary concern was us, and not just closing a sale. When we took delivery of the RL, he spent the time to make sure we had a good understanding of the car, including discussions about the differences between the RL and our MDX. When we drove off, we just felt great about the experience and knew we had made the right decision.

talk2gregj

Jan 20, 2011

Did extra work for nothing. Buffed out some paint residual from scraping a garage door and then touched up the paint on the car. They were very friendly and helpful. Took me through all details very thoroughly. There we no surprises. They call when they said they would and the car was ready when they promised.

drmel148

Jan 19, 2011

I rated this dealership high due to its professionalism. They are also very friendly and helpful. Sales person Teri has always been extremely helpful when I need a new car. Service dept. excellent and they very receptive to my needs. This is why I would highly recommend this dealership.

jmart2941

Jan 18, 2011

It is always very easy dealing with Teri and Schaller. She typically has been able to get me into a car the same or next day with minimal effort on my part. She knows what I like and doesn't put on a big sales pitch to try to sell me something I don't want. It's always very enjoyable dealing with her, and any follow-up is handled quickly and professionally. It makes getting a new car very simple for me because I feel very comfortable with Schaller's sales and service team and don't have to waste my time shopping around at other dealers because I can trust them and the product is excellent.

KPL

Jan 18, 2011

Since 2003, we have bought/leased 7 vehicles from Teri Lupacchino and Schaller Acura; clearly we couldn't be happier with our experiences there! Teri makes the sales process so effortless and enjoyable. Her knowledge of the entire vehicle line-up is flawless, and is always very willing to take whatever time is needed to ensure our needs are met. The "price settling" process is always competitive, fair, and headache free. Needless to say, I offer Teri's name (and Schaller Acura) any time I come across someone in the Acura market.The service department is also exceptional. Convenient times, reasonable wait times, and above average waiting area are key and appreciated. The folks in the service department always ensure to inquire if there are any problems, or anything else they can help with, everytime you are there.The entire Schaller Acura family is very pleasant and personable. Whenever I am there for service, it is like seeing a bunch of old friends, with many small converations catching up with folks.Overall, a very positive experience (everytime!).

Lou Bongiovanni

Jan 18, 2011

I was happy with the overall buying experience, Bob was knowledgeable of the vehicle. There was no high pressure sales. Upon delivery of the vehicle Bob took the time required to expalin all the features and set up all the personal settings for me and my wife. I love the vehicle. I would recommend Bob and the dealership.

tyandteddie

Jan 18, 2011

This was my second automobile purchase from Schaller. First, they are small, but get great prices and are as competitive with any of the larger dealerships in CT or MA. Second, they give great service. If inquiring through internet, Teri Lupachino will likely be your contact. She's been my contact for both purchases and she's outstanding. Responsiveness is incredible - gets back to you quickly, even if in off-hours. The business folks are also very nice - very knowledgable. Again, same folks I dealt with over 3 years ago (Brian and Brian, though forget their last names). Finally, the service department has the nicest people working in it of any dealership I have encountered. While I have only had maintenance done at Schaller, there have been some questions and issues that I wasn't sure about - they never tried to take advantage or create a cost for me.

larryhosey

Jan 16, 2011

it was a pleasure working with Teri and the Acura team. we are very pleased with the experience....the car is well made and performing well. The GPS display is very good, could be improved in terms of shortest route to destination. electrically, the battery warming seems to come on with some regularity

mgarfi2466

Jan 16, 2011

Several of our friends recommended Schaller Acura to us and we were very pleased with the service and attention we received at the dealership with Rob Horton as our Sales Consultant. He spent as much time as we needed with us to explain the special features of the car. This was our first purchase of an Acura as all of our previous purchases were Honda Accords, so learning about the special features was very helpful for us to see the reasons to upgrade. The car had all of the features that I was looking for and seemed worth the additional money. Rob Horton repeatedly suggested that if at any time we had any questions about the car after the purchase that I call and see him or have my questions answered over the phone. I am loving our new tsx Acura!

lmorgan

Jan 15, 2011

We bought a new car from Teri Lupacchino in 1998. Her knowledge and sales experience back then made the entire process a positive experience. The car was a wonderful investment that lasted 10 years. The service provided by the dealership was excellent. They are the reason the car was in such great shape for 10 years. When we decided it was time for a new car, there was no where else we though about going. There was also no other sales person we would rather work with. The best part about dealing with Schaller Acura was that almost all of the staff we dealt with 10 years ago were still there. We knew we would be dealing with experienced people we could trust. Being able to trust the people who sell and sevice a vehicle is an extremely comforting experience. We knew that we would be given the best possible advice by the best people in the business. Once again, Teri's personal touch, knowledge, and experience made the car buying process simple and relaxing.It was so easy to walk into Schaller Acura to meet with Teri. Buying a car is a major commitment, but we were completly at ease working with Teri and the rest of the Scaller staff. We not only purchased a new vehicle that day, but also walked away with a pre-owned vehicle. It has been about three years since those major purchases and we could not be happier. Both cars are everything we wanted. During a conversation with a family member who was considering a new vehicle, I strongly recommended both Schaller and Teri. In my opinion, there is no better dealer and no better sales person. When the time comes, we will be returing to Schaller in the hopes of dealing with all the same people. Even if Teri is no longer selling cars at that time (we expect these cars to last a long time) and some of the staff has changed, we know we will still be working with a top quality dealership that we completely trust!

pdavern

Jan 14, 2011

I found Bob Kenton and the other staff I intereacted with at Schaller to be very professional and reasonable.In addition, in my two regularly scheduled service appointments at Schaller have also been professional and included high custome rservice.I would highly recommend Schaller Acura.Paul DavernSouth Windsor, CT

tracii13

Jan 14, 2011

I had an excellent experience purchasing my Acura RDX from Schaller Acura!! I worked with sales associate Sadie Bride and she was Awesome!!! Very friendly, informative and not pushy at all!!! As consumers we dread buying a car because it is such a big expense, we want the best deal possible and we dont want to feel pushed in any way. Dealing with Sadie was like dealing with a friend, she gave me positives and negatives...didnt just "try to make the sale". Sadie really listened to my needs, and concerns and fitted me with the best car. She is very organized and took care of everything for me..even the smallest details like programming some radio stations that I might like. I would highly recommend everyone see Sadie..she is the BEST!!!!

ByOriginalDesign

Jan 13, 2011

I had an issue with my local dealer (Morande Acura), and personal friends that work for a Honda dealership highly recommended Schaller's service (plus their prices were about 20% lower for the original problem of the timing chain needing to be replaced). They were kind and accommodating for the situation while attempting to resolve the issue with the other dealer and Acura Corporate. They diagnosed a new engine was now required, and although I would have loved a little more details on why or what exactly was wrong with it, it may have not been worth the time to fully diagnose, especially since the time of rebuilding would have cost more then just getting a replacement. I felt they were looking out for my best interest in the situation, where as with Morande I felt like they dismissed the problem to begin with and cost me several $1,000's more than the service needed to be.

John Hannafin

Jan 11, 2011

Very friendly atomoshpere in the entire place. no pressure. helpful, caring, accomodating people througought the company. they are like a big family and treat you the same. they offer suggestions, choices, ideas for your car. there was great follow up as we moved thru the buying process. They even picked me up at my home to bring me to the dealer to get my car!its a pleasure to go there and see the same familiar friendly faces. they welcome you in.when i bought the car it was in impeccable condition - totally clean (inside, out, engine) and polished like it was right off the showroom floor and it had almost 55,000 miles on it.this is my first Acura. what a car! a pleasure to drive, comfrotable. i feel safe.i have lower back problems and i've been able to drive 5 hours and have no problem at the end of my drive. now, i will be able to drive to Florida for a winter vacation.Great car - keep 'em coming. Great place at Schaller - keep it up.

Acura11

Jan 10, 2011

My experience at Schaller Acura was wonderful. I came in late on a saturday and my salesperson, Bob Kenton, was so helpful. we did a test drive that day, and I ended up finding the perfect new car.I dont need a new car. but when I do I'll have to go back to Schaller

Hdickstein

Jan 10, 2011

Schaller Acura has been my Acura dealer for the past 10 years.Terry is a terrific sales person and she and the dealership have made me feel comfortable with my choice of car and dealer.Will be back for my next one. I have already spoken with Terry.

paul.champagne

Jan 10, 2011

I have owned an Acura since 1987. I have always had my cars serviced at Schaller. Prior acquisitions came down to price and this was my first purchase from Schaller. I appreciated Sadie's casual, yet knowledgeable approach. Very good experience and I would recommend no only Schaller but specifically Sadie to anyone.

pegdeb

Jan 9, 2011

Customer service is obviously a core value for Schaller as everyone I encounter at this dealership goes out of their way to remember your name and to provide high quality and responsiveness assistance.Teri made the new car buyer process as painless as possible. I had supplied some information via an internet inquiry and she was very prompt in following up. When I reached the dealership she was prepared with the type of car I wanted to test drive and with answers to all my questions. There was no game playing with my trade-in and we arrived at a very satisfactory price for my new vehicle in a fairly quick fashion. The car was ready on the date and time we had arranged and Teri has followed up with me since the purchase to ensure I am still very satisfied.I have taken my car for regular service and not only is everyone very friendly, they are very knowledgeable and take the time to ensure I understand the work that was done.Obviously future life events can change a scenario, but I believe I will be a Schaller customer for life.

rburness

Jan 9, 2011

A great place to deal with for all your car needs. It starts at the top and Peter does a fantastic job of leading the dealership. I have only dealt with one salesperson over the last 15 or so years and that is Teri. Not sure there can be any better. Dave in service truly cares about making things go great for all.

sue_ct

Jan 9, 2011

I recently purchased my second Certified Pre-Owned TL from Teri Lupacchino, the Senior Sales Consultant at Schaller. Teri has been a pleasure to work with. From the moment I met Teri I felt assured that she not only knew her autos, she knew every aspect of the dealership from financing to the service department. I have found Teri to be representative of all the people with whom I have interacted with at Schaller: personable and professional. Schaller takes customer service very seriously. The area in which customers wait while their vehicles are serviced is extremely comfortable and ammenties are provided as a courtesy. The dealership makes good use of the internet. They email clients when service is recommended and provide a means by which you can easily make your appointments online. Every time I have come to the service department I have been greeted by a familiar face who knows my name. They listen to any concerns I may have and explain all services they will perform in advance. At the end of the appointment my car is returned to me washed and vacummed! The customer service department has never failed to make a follow-up call after each visit just to make certain that I was completely satisfied with the service provided. There are dealerships closer to my home but I feel that the personal service I receive at Schaller more than makes up for the extra distance.

tbonini

Jan 9, 2011

Teri was very professional during our sales transaction, very easy to work with. Peter Reeve, the GM, was very courtesy and friendly during this transaction. This is my 3rd vehicle purchased from Teri and will highly recommend her to friends and family.

boeing

Jan 8, 2011

Teri was very easy to work with. She was very knowledgable about the product. All of our questions were answered. All calls were returned promptly if she wasnt available at the time. Car was delivered on time with all dealer installed options and prep work done. We would buy another Acura from her if we need one even though other Acura dealers are closer to us.

DGrinsell

Jan 8, 2011

I have leased two cars from Teri because her customer service is beyond compare. She is knowledgable, professional, curteous, responsive and has a great sense of humor. Teri took the time to bring a car to my work place so I could test drive it. She responded to all my questions and when she didn't know the answer she told me so and then got back to me the next day. There was no pressure from Teri to buy. She reviewed all available options with me and helped me decide the best vehicle for me. The Acura's are great cars. They are very attractive, rich in amenities, good gas mileage, lots of room for the family, and plenty of zip to make the car a lot of fun to drive. The service managers are terrific too (even at 6:45 in the morning). They service my vehicle, usually in less than an hour, and get me back to work. The car is washed and vacuumed too. It has been a terrific experience all the way around. I will be back.

May261984

Jan 8, 2011

Everyone we have worked with, both in sales and in service, has been extremely friendly, helpful, honest and knowledgeable. Because of this we have become repeat and loyal customers - we have bought or leased six cars from Schaller Acura. A big "thank you" to their entire team! Elaine and John

MFern2011

Jan 8, 2011

I have been a customer of Schaller Acura since the year 2000, I have bought/leased 3 vehicles during this time and every time I have done so the experience has been as pleasant, comfortable and friendly as the first day I visited them. I purchased my last two cars from Teri Lupacchino who gets to know you well, allows you to take your time and best of all - and very rare to find nowadays - she worked out various financial scenarios for me and thoroughly explained them to me. She appeared to have my best interests at heart. - In addition, I think the Service Dept. is AWESOME. Brian Coughlin has been there for me since I started to visit Schaller, he and all the guys and gals who work there go out of their way to service me. In conclusion, since I LOVE Acura vehicles (have been purchasing them for the past 18 years)I would not think of going anywhere else to service my RDX or purchase my next vehicle than to Schaller Acura.Mariela VERY Satisfied Schaller Acura customer

acura2006

Jan 7, 2011

Rob is a very courteous sales representatives. I purchased my Tl in 2006 and I have used Schaller of Manchester Connecticut a few times since then. Every time I have encountered Rob....he always remembered me and took the time to say hello and ask if he would do anything for me and my TL. He is a great addition to your staff. These days it's nice to deal with a down to earth, with the times, genuinely concerned individual . BRAVO Rob!P.S I Love my 2006 TL. Rob. I'll be in the market for a NEW Acura in say...Feb. So I'll see ya then. I owe about $2000.00 on the TL and want to keep my payments where they are and get an even better deal that you gave me for my last TL. I maybe in the market for the SUV Acura...we'll see. Be Well. C- Ya soon. Oh.....I may even consider a used Cadillac...the newest sport model...beautiful!!!!!Peggy Sue Furrow860-539-0924peggyjumpsatyahoo.com

bhowe1

Jan 7, 2011

This is the third Acura I have purchased from this dealership. There are two reason why I would recommend this dealer. First the sales staff is professional and courteous. They have a nice balance between wanting to sell you a car and letting you do it on your terms. But the service at this dealership is second to none. Brian and his team always go the extra mile. Examples, I asked to have a major service and have the tires rotated. They called and said the wear was even on the tires and it wasn't necessary. They have changed fuses on the spot without an appointment and honored other dealership coupons. I have all my cars serviced there even the non-Acura models. I would recommend them without hesitation.

carlgal

Jan 7, 2011

Have dealt with Schaller Honda (New Britain) and Schaller Acura (Manchester) since mid-1980's. Have never been unhappy with sales teams or service teams/quality. Sales team at Acura is very knowledgable, low key and a pleasure to work (negotiate) with. The service teams are also very easy to work with and generally give the right answers. I have been completely satisfied with the entire experience working with Schaller and plan to continue to do so for may years to come.

craigcowles

Jan 7, 2011

We have bought 2 2004 Acura MDX from Schaller and the crowning achievement of this dealership is the GREAT CUSTOMER EXPERIENCE in the service department. WE bought Certified PreOwned and we love both the cars and they have had limited issues with repairs because of the great communication between the service reps Brian and Dave. They work very hard at making everything right and keeping the repairs fair priced and done timely. Teri Lupacino sold us both MDX's and it was a very smooth and quick paced transaction.

petecasa

Jan 7, 2011

Sadie, was the best.....totally enjoyed the experience....she was very friendly and was very knowledgeable...at no time did I feel pressured but she was always engaging. I bought other cars at the Dealership but this was the best experience......I not only want to buy my next car from Schaller I want to buy it from Sadie.... My wife Lynn also totally enjoyed the experience as well...

smashbacher

Jan 7, 2011

Schaller Acura is one of the premier luxury car dealers in the area and they live up to their "luxury service" reputation each and every time I visit the dealership to have my car serviced. From the sales process with Teri, to my 2-3 times a year visits with Brian and staff in Service, the folks at Schaller are friendly, informative, and always go the extra mile to be sure I remain happy and satisfied with my purchase and ongoing service. I highly recommend this dealership.

tfrodyma

Jan 7, 2011

Teri Lupacchino was a dream to work with. I never felt pressured when I bought my car. She explained everything in detail. Since I bought my car at the end of the model year, she even went as far as to tell me the differences between the newer model year and the one I bought. She even moved the delivery of my new car up for my convenience on short notice. Since purchasing the car, when I am in for services we still talk and to me, it seems like I am speaking with a friend, not a sales person. These are the reasons I have rated Teri with the highest ratings possible. She deserves them!

Dial

Sep 29, 2009

Recently I test drove and made an offer on an Acura MDX. The sales manager and I went back and forth about the price before finally agreeing to one. On the day that we agreed, I spoke to the sales manager and told him I was "very interested" and would be coming to the dealership that evening. I then called back and got his voicemail where I left a message asking if he wanted my credit card number to hold the car. I never got a call back. I arrived at the dealership (after driving over an hour) to pay for the car only to find that he was in the process of selling it to someone else for more money. The dealership gave no courtesy call even though they knew I was traveling far and we had AGREED on a price. They even tried to sell me an almost identical car for $800 more. This was a very unprofessional and sneaky/shady thing to do.

sparkle

Feb 3, 2009

We have always used Schaller for purchase and service. They have exceptional sales and service over the years. However, this past year they have failed to fix things indicated, David was rude (the so- called service manager), and the problem is still unresolved on a new 2008 tls which is a surprise from a car company with the price structure associated with these cars.I hope this is not the direction this company is turning.

family guy

Jan 25, 2008

Very low pressure dealership. I went on a test drive and didn't get beat up. I explained that I was putting the TSX on the short list. I haven't bought the car yet, but will probably buy here. It's also an hour away from home but I like this dealer far better than the one in Milford, CT (pricing is way too high!)

vadimbelyshev

Sep 6, 2007

me and my wife walked in looking at an rdx, the sales person we dealt with was Rob Horton very pleasen experience, i told him im not ready to by now but 2mnth later, he offered us a test drive and gave me a very good price withoute me negotiating and him runing back and forth to his mngr, the price was so good i went online to get the lowest qote nobody came close. over all very happy def recomend to everybody.