Shelor Motor Mile reviews

Karen

Nov 15, 2016

The customer service is great. The facility was so comfortable and the amenities were nice (water and coffee).

Trish

Nov 15, 2016

The service went better this time than it did before. I went in for an oil change and that is exactly what I got nothing additional was added on. Made me feel better about the service department.

LOUIS HITT

Nov 14, 2016

GREAT FRIENDLY STAFF AND PROMPT SERVICE. ONE ITEM, A RATTLE IN THE SPEEDOMETER AREA, WAS NOT RESOLVED SO MAY HAVE TO COME BACK. THEY COULD NOT GET IT TO RATTLE DURING TEST THAT MORNING.

S. Watson

Nov 12, 2016

Nice clean facility ,time conscious, professional personnel

H

Nov 11, 2016

Okay. I really like my car thanks for selling it to me.

Skl

Nov 11, 2016

My buying process began online, where my questions were answered honestly and promptly. When I showed up at the dealership, unannounced, I was quickly and seamlessly transferred to a salesman. My trade-in was appraised fairly. I intended to make this an initial visit to see if I could do business with this dealership. They accommodated my late arrival and based on their price, inventory, and options available, I was able to drive away that same night in the car I bought. The dealership was professional and the process was painless! I was impressed by the speed and total lack of pressure tactics during the completion of the deal. I was offered options without feeling "strong-armed", which was not true of my last Subaru dealer. I highly recommend this dealer. My new Subaru will last for a long time, but I will eventually make it back to Motor Mile Subaru.

Ashley

Nov 10, 2016

Our salesman, Dedrick Taylor provided excellent customer service and was able to locate the exact 4Runner I wanted!

Lynn

Nov 8, 2016

My experience has been great. Dealership provides a comfortable area to wait on car repairs and staff are top notch.

Deborah Cosgrove

Nov 3, 2016

This oil change was quick and painless. My rep was very friendly and she was professional.

Paul David

Nov 3, 2016

I was offered several choices of trucks to consider.A tour of the operations was providedA good demonstration of the truck I purchased was provided.I was told to call anytime if I had any questions.

Audrey light

Nov 1, 2016

I love my new car and the price was very competitive. Great service from salesman and business office!

Jason

Nov 1, 2016

Awesome buying experience! Alittle mishap at the dealership but shelor made it right by me!

Fagio

Oct 31, 2016

just needed my first service, everyone was nice and the time it took was awesome.

D Hopson

Oct 30, 2016

I came to have my yearly inspection and oil changed and was told it would take about two hours (I budgeted 3). It only took about 1 3/4 hours and they checked in several times to let me know what was going on.

Randy Pannell

Oct 29, 2016

Great customer service, and didnt have to wait long.

A Subaru Driver

Oct 28, 2016

Car was repaired as needed and ready in time promised. Great service!

Tabitha N.

Oct 28, 2016

Ethan was outstanding . He explained everthing, checked everything and I was out in less time than I expected. He provided excellent customer service.

Keith and Katrina

Oct 26, 2016

We would like to thank Tony Bryant for all his help. Tony gave Katrina and I the chance to start the process of rebuilding our credit. Everyone involved was very helpful and kind throughout the entire process. A big "Thank You" to each one.

ketn holliday

Oct 26, 2016

courteous service and good workmanship, though it took several days longer to complete replacement of the passenger airbag.

Linsey Dean

Oct 26, 2016

Overall great experience and great salesperson! Anothony worked hard to make sure that we were pleased with our purchase. The process went very smooth. I will definitely be a returning customer.

Chuck Forbes

Oct 24, 2016

Great service and value as always. Shelor has the best service writers and mechanics.ThanksChuck

Deyrni

Oct 23, 2016

I came in for a State Inspection, and the staff were all super friendly, helpful and efficient. My service rep, Meleena was expecially wonderful! :-)

April

Oct 18, 2016

Great sales person and great buys. Thank you for offering low price options without the hassle.

Chad

Oct 18, 2016

The salesman was great I believe he made the difference in the transaction

Glenn Baumgardner

Oct 17, 2016

Very satisfying experience overall with this facility.

Angry Person

Oct 15, 2016

Had Forrester serviced several times, and they said brakes were good. Just found out that all brakes are bad. Rear brakes entirely gone, and rotors have to be replaced because of metal on metal grinding. Good brakes wouldn't have been that worn if a mechanic had actually checked the brakes.

Phyllis G

Oct 12, 2016

Timely and professional..Organized, clean and hospitable.Always accommodating

Roger Lovern

Oct 12, 2016

Everyone involved were great, gave me information about what service involved, how much time would be required. Had shuttle service for and Paul was very courteous And friendly.

B Epperly

Oct 11, 2016

Purchased a new to us car from Motor Mile Kia. A few days later noticed the door was rubbing inside the fender and had exposed the metal. Repair was handled quickly and completely and was covered under warrantee. Stacey was the service advisor and was very professional and courteous.

PHIL SPAID

Oct 10, 2016

I bought a used Ford Ranger from 3,000 miles away, over the phone. The description was very accurate and I paid the full asking price. I found everyone to be helpful and professional.

Caye & Robert

Oct 9, 2016

We worked with Tyler Clontz at Subaru- he was great and very patient with us, and helped locate a manual transmission at another dealership. He went above and beyond to come in on his day off, and spent many hours with us on test drives and going over all of the information. We couldn't have asked for a better experience.

Dusty

Oct 8, 2016

A+ full service dealership. Fast efficient service from the salesmen.

Steve

Oct 8, 2016

Thanks to the folks at Shelor Motor Mile Subaru Service Department for squeezing me in on a very busy Friday 9-30-16 evening at an hour before closing, They are always accommodating and consistently deliver superior service. Service Advisor was very helpful in expediting vehicle through inspection process.

Wayne Nienke

Oct 8, 2016

Excellent service - really appreciate Chris! He met me at my car when i pulled into the service area. He was very good at explaining what all was done today and what would be done on my next visit!

Don

Oct 7, 2016

Service was good and a ride to work always helps. I do not want to leave a fifty work review for an oil change and service this is a ridiculous requirement for and should be changed. I will not give a review again.

Patsy Morris

Oct 6, 2016

Very efficient! I purchased a 2016 Toyota RAV 4 from Anthony Kimbleton in May. He scheduled my first service with Shelor Toyota Service at the time of purchase. The service department was excellent as well. Love Shelor Motor Mile!

Wayne

Oct 6, 2016

The friendly and professional staff made car buying from them as comfortable as possible. There was no pressure, no false promises, no negativity, and no pushiness.

Ben

Oct 4, 2016

Shelor did a great job in every phase of the car buying process. Friendly service and great coffee while you wait!!

Hunter Mills

Oct 4, 2016

I dealt with Randy Marshall on the used car side. Very professional, worked with me and my price range well. Would recommend to anyone looking for a vehicle. This would make my third purchase from shelor. Second to none! Thanks guys

Richard Reamy

Oct 4, 2016

Sue Wilburn was an excellent person to deal with on our purchase. Very personable and friendly and most helpful. I would recommend her to anyone I know who needs a car. Thanks Sue for your help.

YU

Oct 4, 2016

I come to buy a new car, and just drive a camry back at that day. Good experiences.

Brenda ODell

Oct 3, 2016

Brought my KIA in for oil change and state inspection . Everyone was curteous and friendly. Was finished in time they said it would be.

Brian

Oct 3, 2016

Great experience! Brendan Howard and Travis Cox were 2 of the most knowledgeable and helpful sales people I've dealt with. Shelor also beat another dealer's bottom dollar price on a new Tundra.

Sam

Oct 3, 2016

Shelor was very easy to work with in getting my recall fixed. The service department are nothing short of being great. Thanks Shelor Service Department!

Hannah

Oct 2, 2016

Salesman was very informative, helpful and helped me with all my needs. No pressure!

Chip Malus

Sep 28, 2016

Awesome place - love our new car! Our salesman John Nixon is always a pleasure to work with - highly recommend!

Lora G.

Sep 28, 2016

Great place to get my Subaru serviced. All the guys and gals in the service bays are very helpful and nice. Trust my car to these guys totally.

Wayne Morgan

Sep 28, 2016

Our service was completed in a timely manner. Great Service.

Damien Turner

Sep 27, 2016

Had an awesome experience here the dealer was quick to listen to what I wanted in a car and took me directly to what I asked for; I walked out with a not only a new car but the exact car I wanted at a great price with a great interest rate even with this being my first time purchasing a brand new car. The dealer was friendly and helpful throughout the entire process; I don't believe things could have unfolded any better :)

Don Schafer and Kim Foss

Sep 26, 2016

Wonderful experience! Wonderful staff and they went above and beyond to help us with our purchases.

Michael Arsenault

Sep 24, 2016

Brian Baringer one of the best salesman we have every had .all the He took the time to show us several car. when we bought are Camry he also took the time to show us all the deals of the car more then anyone before,

SHELIA RAKES

Sep 24, 2016

I would recommend Shelor Motor Mile to anyone who is looking to purchase a new/used vehicle. The service is great & the folks at Shelor are very friendly & will help in any way to help you find what you are looking for to make you a happy customer! I am very happy with my purchase & the great service at Shelor Motor mile

JRuark

Sep 23, 2016

The shuttle service was convenient and the driver was pleasant.

Bernard kenne

Sep 21, 2016

Always pleased when when take my vehicles to shelor.

D. Moody

Sep 21, 2016

Good experience. Come on give me a break. Was satisfied with service. Okay?

Emily Carver

Sep 21, 2016

This is the fifth vehicle I have purchased from the Shelor Motor Mile family of dealers. I have to say, as always, I was very satisfied with my visit. The salesman to the finance office, everyone is so good to work with. I appreciate all the help in finding the right vehicle and the right price for what I wanted to purchase. Thank You Again.And, I'm sure I'll be back in a couple years to get another one.

rmaitri

Sep 21, 2016

My wife and I have gone to Shelor Toyota for routine maintenance since we purchased our Priuses from the dealership in 2013 and the experience is always positive. I purchase my previous 2 vehicles from Shelor and will likely purchase the next from them.

Angela Wilson

Sep 20, 2016

I really appreciate all of the time and effort that went into making my purchase of two vehicles exactly what I needed. Neither process was easy but we got there! Thank you to Nathan for dealing with us three evenings in a row, working late, and never making us feel pressured. Great sales rep and much appreciation to the managers (Donnie and Bobby). We've made referrals previously but will send everyone to you guys now!

Crystal Burton

Sep 18, 2016

Very helpful and courteous. Well pleased with my visit to Shelor for an oil change, tire rotation, and regular maintenance.

Marina Hafey

Sep 18, 2016

I had been frustrated with the car I was with for a while. I came to Shelor this go around and had amazing customer service and they worked with me to get exactly what I wanted!

thomas kolis

Sep 17, 2016

very satistfied no complaints service done a head of time allotted all personal were courteous and knowlageable

Teri Lewis

Sep 16, 2016

Brain is a outstanding service advisor.He is patient and listens attentively to your concerns. I love my Subaru and I am thankful that he wants to make sure it receives the best service.

Jennifer A Tomlin

Sep 15, 2016

My service person was Mike Sowers. I can honestly say that he always treats me with the utmost respect and consideration. He even did a follow up call to check to see how things were. That kind of commitment to service is not the norm anymore. He has always treated me and my husband as I am sure he would want to be treated.

Shannon

Sep 15, 2016

While the manufacture parts were delayed getting in from Toyota, the Shelor service was friend, fast, and good.

Tamara

Sep 15, 2016

Mr. Frost was a very helpful, and respectful, salesman. He even helped me save money on my Insurance.. He went the extra mile to help me get my first brand new car. I will go back to him and Shelor Motor to get another vehicle.

Bailey

Sep 14, 2016

After visiting several dealerships in our area and not finding a vehicle in our price range and that we liked, my husband and I decided to visit the Motor Mile Dealerships. When we arrived, we were met by friendly sales staff. We discussed what we were looking for in a vehicle and ask to see the Subaru advertised on television. Our salesman told us he would get the key and we could take the suv on a test drive.The suv was not the color that we wanted. Our salesman then checked their inventory and an Suv ( the color we wanted) had arrived that day but had not been there long enough to be processed into their system. Our salesman and their staff processed that vehicle in a short time, enabling us to take the suv with us the same day.Our salesman with much patience and knowledge went over the bells and whistles of our new vehicle until we felt confident driving the vehicle home. Although we spent more by going up to a Subaru Forrester Prime, we found with our salesman's help, the very car we had been looking for and with features we needed and wanted. All said and done, buying a vehicle from Motor Mile Subaru was pleasant experience.

Sherry

Sep 13, 2016

Scott Greear worked very hard to get me in the right car for the right price. I love my RAV4!

Laura and David Berry

Sep 9, 2016

We were pleased with our sales rep Brian Baringer. He was accommodating and polite and patient and strove to give us very good service.The one thing that was a little stressful was the time it took to get to the loan/lease paper signing. Our daughter was anxious to get on the road as she had to drive back to WV to take a test.We realize that you were probably unusually busy with the number of buyers so we were OK..Thanks,Laura

Lauren

Sep 9, 2016

I was very pleased with every aspect of the service I received. The sales team was very professional and knowledgeable about the car. They stayed late and helped make sure everyone in our family was comfortable. Great experience!

J Underwood

Sep 8, 2016

Every one was very pleasant and professional. Inspections and service were done in a timely fashion. I have no complaints and will continue to use this service.

Bert G. Mayo

Sep 7, 2016

The truck inventory on site at the time of purchase was somewhat limited but I found the perfect truck for my needs. The sales staff was very friendly and worked with me to get the deal and meet the price range and warranty I wanted. Overall a good truck buying experience. The savings over other dealers in the area on comparable vehicle Definately made the drive from Gladys Va worth the time and effort. Bert G. Mayo

CMcNew

Sep 7, 2016

Came in for oil change. Good customer service. Thank you!

ken158

Sep 7, 2016

Quick in and out of Quick Lane - no problems. Arrived about 10:30 and out in 45 minutes.

Tim E.

Sep 7, 2016

I purchase a new 2016 Subaru CrossTrek and I'm looking forward to trying it out this winter in the snow. Great looks and a pleasure to drive. Outstanding Sales Staff, friendly and professional. Would recommend to others.

ARoberts

Sep 6, 2016

Our experience with Shelor Toyota was great! All of the salespeople we dealt with were very knowledgeable and courteous. Would definitely refer friends and family.

Brooke Hairston

Sep 6, 2016

Awesome place! Sales reps are genuine and do everything they can to help! We love our 2016 Kia Forte!

Donna Deaner

Sep 6, 2016

My car inspection and oil change on Aug 31 went very well - no problems. I did receive a rejection sticker and they had to order a brake line to have it pass inspection. I could not return the next day due to my work schedule so I went on Saturday Sept 3. At that time I waited for 1 1/2 hours only to hear that they had ordered an off brand name part instead of the KIA dealer part and therefore it did not fit. They had to put the faulty brake line back on my car. I was irritated, frustrated and a bit angry at this situation. Not only did I wait 1 1/2 hours for them to work on my car, but had cancelled a holiday gathering with friends to get my car repaired. I also had to drive my car home with a faulty brake line and will have to drive it to work on Thursday and then to Shelor's shop to have it repaired, and again wait 1 1/2 - 2 hours to get it repaired. I feel that this is totally out of character for the service I have received in the past. The off brand part was ordered to save me money or was it to save Shelor money. It did not work and I do not expect to pay the difference in price due to your miscalculations in purchasing the part. This experience totally makes me think twice about the service. I am not pleased at all with the service I received on Saturday Sept 3. I expect the best of consideration on Thursday when I return for a second time to get my car serviced. I asked if I could have an appointment and they said that it is not guaranteed as to how long I will have to wait. Not an acceptable policy.

Nicki Tilson

Sep 6, 2016

This is my 5th vehicle I have purchased at Shelors, the buying process was very easy and Corey Harris and Scott at the Toyota dealership were super nice to deal with. Also the finance guy Brian was an absolute pleasure to do business with. There is no other dealership I will buy a vehicle from.

Arlene Wagoner

Sep 5, 2016

I love my Shelor family! I always enjoy coming in for my lease inspections. The service is fast, efficient, and courteous. Jasper rocks!

Pat H. Guthrie

Sep 5, 2016

Michael Wade was my salesman, and I feel that he treated me fairly, got the best deal he could, and he showed me everything about my vehicle. He was polite and caring. I feel that I met not just a salesman, but a friend. Thank you, Michael.Pat Guthrie

Christina

Sep 4, 2016

Service was very fast! I only waited half an hour for my routine maintenance to be completed.

Donnie Medley

Sep 4, 2016

Great buy and great service. The dealer was real nice and got me the car I wanted. I have bought 5 cars from this dealership since 1987. Service has been great!!!!!! I would buy from them again.

SHELIA RAKES

Sep 4, 2016

I am very pleased with the new 2016 Dodge Caravan that I chose. What a great experience it was for me at Shelor Motor Mile. I am very pleased with the sales person Joe Pinto, & the service he gave me. Everyone at Shelor Motor Mile was very friendly & curteous to me. I would recommend Shelor Motor Mile to anyone who is looking for vehicle. The service is great & they will make sure you leave with a smile on you face.Thank you Shelor Motor Mile for your service, I love my 2016 Dodge Caravan!!!

4 Runner

Sep 2, 2016

the young lady who made the appointment, was very nice. When I arrived for my appointment, the gentleman came right out, with a smile, greeted me, answered all my questioned, and told me they would have my truck back to me in time to meet my children school bus. The visit was fast, all services were performed for this mileage routine check, and I was on my way.Everything went as smooth as always.

Benny Cunningham

Sep 2, 2016

Had a excellent experience thanks to Kathy Sweeney everything went well and we are very happy with our deal.

Harry Gibon

Sep 2, 2016

No cost fix. Took approximately 45 minutes. Very professional service department.

SCOTT AND NANCY

Sep 1, 2016

Helpful and thoughtful dealers. No pressure attitude. Car processed quickly and car ready to take home in less than 24hrs.

Gloria Hinkle

Aug 31, 2016

Good job.The only difficulty was completing this survey. I submitted 4 times - stating errors on page. Hoping it will go through this time .

JD

Aug 31, 2016

Friendly staff, prompt service, free wi fi and snacks.

_not specified

Aug 31, 2016

Me and my husband are young and we tried to get s vehicle we had a certain amount of money to put down and the sales manager I will not specify her name but she told me my money wasn't good enough and the amount was nothing to her , with that being said it upsets me people are like this when a young couple tries to purchase there first vehicle and they drive a few hours to get there even tho the amount was big to me bc I worked very hard to get it others might not think the same

Betty Sallee

Aug 30, 2016

Would not go anywhere else to have my truck serviced. Always professional from the sales associates to the technicians, your met with a smile and they make sure your smiling when you leave!

Happy Car Buyer

Aug 30, 2016

We purchased a new Subaru. We really like the vehicle.

Janine Hathorn

Aug 30, 2016

Over 16 years ago I purchased a used car from Shelor and I had a rough experience. I swore I would never go back there to purchase anything. However, I was able to get a price promise through Edmunds.com with Shelor Toyota and this was the factor that pushed to give them another try. Needless to say, this experience totally blew away my former one. Everything about the process was excellent: no pressure to buy; respect for my need to consider options and think through choices; positive, helpful service and information. I recommend this place to anyone looking for a quality buying experience and a quality vehicle.

Shelby

Aug 30, 2016

Overall a great experience with buying a new car and having it serviced.

Susan Marmagas

Aug 30, 2016

We had a great experience buying our car from Shelor Subaru. It was a pleasure working with Ryan and Tyler!

Matthew

Aug 28, 2016

I am satisfied with everything except the ending. The approach with the extended warranty & GAP insurance was not only a surprise but was, what I felt, a pressured decision with a short time frame. When first approached with the "final monthly payment" I was then sent to discuss GAP insurance/extended warranty, which was fine. Little did I know that my monthly payment would increase & I would be forced to make my final decision before I left that day (this was the last process). I am glad that Shelor offers this extra coverage/warranty but feel that the approach was poor. Perhaps mentioning this coverage prior to arriving that day or at the beginning of the visit that day so the consumer has more than a 5/10 minute window to decide and could do some research on the offered coverage/warranty prior to making their final decision would be a better approach.

Brenda Jewell

Aug 27, 2016

We had a great sales experience when purchasing our car and the service department for Toyota has been excellent and easy to deal with.

Christy stephens

Aug 26, 2016

Thank you Eric for the great service. Service was done in a timely manner with friendly service

Mike C

Aug 26, 2016

One of the best car buying experiences I ever had. Looked at an Outback first, but then wanted to look at a Highlander. The salesmen worked together to get us in the vehicle to best suit our needs. I will definitely visit them again next time I need a car.

Tim Connor

Aug 25, 2016

Awesome customer service...John Dixon was wonderful to work with.

Chyril Sparks

Aug 24, 2016

Took my Toyota Pruis in for the first 5,000 mileage check and it was great experience. They took my car back quickly and in less than 30 minutes had me out the door. They explained the services that were performed and let me know at the next 5,000 mile check the oil would changed and everything would be checked again. Very pleased with the service so far.

David

Aug 24, 2016

Jonathan was excellent to work with. Throughout the entire process, he was extremely helpful, patient, and genuinely cared about making the best experience possible while I shopped for a new car. The customer service experience could not have been better.

Lisa

Aug 24, 2016

Professional, clean, attentive to customer comfort!

Michael

Aug 24, 2016

Great buying experience and great customer service

Pastor

Aug 24, 2016

My overall experience with this dealer and salesman has be the best. I enjoy knowing that I can test drive cars and not be pressured into making a purchase. This is my 2nd car from this dealer and I'm looking forward to my third.

Rick R

Aug 23, 2016

They are great to do business with and my sales man was the BEST .Steve Feeny was very helpful . And he was so great With my kids . My kids miss him and want to know when we willSee him

Kimberly lambert

Aug 22, 2016

Awful place too deal with have wonderful credit told me a great deal on the Phone said they had everything waiting on me got there & it was a total different story !!

Leslie

Aug 22, 2016

Ethan helped us with getting our car serviced and setting up a loaner for us. Great help!

Pat CONNER

Aug 22, 2016

Brian Lawless was very helpful. Good communication , very professional

Rick

Aug 22, 2016

Rob Breinich was a great salesperson, courteous and accommodating, made me a great deal.

Brianna Law

Aug 21, 2016

Gary was very hopeful he worked with me on a down payment and monthly payment. He explained things very good too me gave me good offers. Let me test drive new vehicles and also told me if I needed anything too reach him. I was happy and thankful he was so nice and sweet too me and my family. He offered us water while we waited and everything glad too have great customer service. Best Car salesman I have ever met. Thank you so much Shelor Motor Miles !!

Bud

Aug 21, 2016

Great group, friendly, good at trying to upsale, which is there job. No pressure.

Howard and Shirley Light

Aug 20, 2016

Brian Baringer was a great help to us in the purchase of our new car. Brian Baringer was a great person to work with in our purchase of a new car. He was very professional. We liked that there was no high pressure to immediately make the purchase. We thought about it and decided to make the purchase. We had also bought our last new car from Shelor. It was also a Toyota and has given us great service.thr

Larry Jennings

Aug 20, 2016

Have been a MM customer for many years, and have always been treated with respect and excellent service at reasonable prices!

marilyn gallimore

Aug 19, 2016

the service was 100%. Everyone was very nice. I would tell anyone to go to Shelor and buy a car. They try really hard to l;ease and the service people want to please you. The next time I need something done I will be calling on them to do it.

J. V.

Aug 18, 2016

Our Outback needed a regular service and oil change after a long road trip. Service was completed on time and quickly. The annual VA inspection was free since we had purchased the car at Shelor. All the staff were extremely professional. The waiting area is very well done.

william hall

Aug 16, 2016

4 time we have been here and still perfect we will buy again and many more times

Gwen Duncan

Aug 15, 2016

It was a very nice purchasing experience with Shelor Toyota, and particularly the salesman, he could not have been nicer. Everyone was so nice and helpful. This is my second Rav 4 and I hope I like this one as well as my first. I'm sure I will.

jay rainey

Aug 13, 2016

in at 7:30 out at 8:15!!!!!! this review must be fifty words long, so,so,so

lindamartin

Aug 13, 2016

car ready when promised, everyone nice but professional

Maggie Cox

Aug 13, 2016

We had a Great experience buying our car from Ben at Shelor.

Steve

Aug 13, 2016

Dealership was very large but every step of the shop/purchase experience was handled in a personal and professional manner. All requested information about my truck was promptly provided, the vehicle was ready for my test drive appointment, and all purchase conversations were carefully considered and negotiated. Finally, the truck with requested spray-on bedliner was ready for pickup when promised, and their salesman explained all the technology features in detail. Thank you Shelor.

Stacy

Aug 12, 2016

Thank you for the fast and friendly service to address the recall for a part on my car!

Tara

Aug 12, 2016

I'm in love with my new car. I'm so happy we worked u till we could get a payment I could afford . Thanks Shelors!

Walter Dalton

Aug 11, 2016

Professional, courteous people. Had a pleasant visit.

Jeniffer Cortes

Aug 10, 2016

Ryan Wilman was the best, I left satisfied with my vehicle...

Vietnam Veteran

Aug 7, 2016

Due to a thunderstorm in the area I arrived ahead of schedule. No problem, they took my car right on in, did the maintenance check and all was well. The Service Technician who greeted me was very friendly and answered all my questions. I'm very satisfied with my trip to Shelor.

Glena Jessee-King Ronald K. King

Aug 6, 2016

My husband, Ronald, arranged an appointment to do the scheduled service as outlined by benefits of Prius warranty.

J Jarrells

Aug 5, 2016

I came in for a factory recall and first servicing. They got me right in and finished within minutes of when they had estimated.

Mike G

Aug 5, 2016

After waiting almost a year for replacement parts to arrive I took my vehicle in to be fixed under the Takata Airbag recall. In and out in 50 minutes! Can't complain about anything except the long wait for the part...and can't fault the dealership for that.Very pleased with facilities, staff and quality of service.

Julia

Aug 4, 2016

Customer service was great and everyone was very helpful. My car was serviced in a timely manner and was done correctly.

nauticgrrl

Aug 4, 2016

fast in an out! I live out of town about 4 hours away so I was thrilled they could service my her so quickly.

Andrew

Aug 1, 2016

I was late, the dealership closing at 8. By 7:45 PM we were close to a deal but not quite there. I decided we would just come back, as to not cause employees to stay late. We worked past closing hours to come to a deal. They were great.

Nicole Conner

Aug 1, 2016

My wife and I recently purchased a 2016 Chevy Trax to replace our 2013 Chevy Spark that had been totaled in an accident. Our sales representative, Andy Anderson was very helpful in with information concerning our new vehicle as well and information concerning our Chevy Spark (it was not paid for and we had purchased GAP insurance). He also helped with getting the paperwork processed from beginning to end. I would definitely recommend Shelor Chevrolet (and Andy Anderson) to anyone looking to buy a new or used car.

David

Jul 31, 2016

I am just out of college and needed to buy my first new car, so a friend took me to Shelor Kia to look. We worked with Randy Hagler who was very friendly and focused on getting me what I needed. He listened to what I was looking for in a car and was able to get me to test drive a few cars relatively quickly. The next day I came back and purchased a new Kia Soul and could not be happier with my decision. Shelor Kia took what I thought was going to be a daunting and painful first car shopping experience and made it simple, transparent, and tailored to my needs.

Happy

Jul 31, 2016

We have been very happy with Shelor for several years now. Our last 2 vehicles have been purchased from them. Everyone that we have dealt with over the years have been exceptional in customer service.Our recent visit to have an item checked recommended by KIA, was great. We also had the car serviced while there. We were in and out in a timely manner.Our service adviser , Jason Lynch, was great! He was very courteous and helpful with our visit.

Butch Ball

Jul 30, 2016

The oil change and tire rotation was a quick and easy process.

Terry Hash

Jul 26, 2016

Excellent service from everyone. Will definitely deal with Sheldrake again.

wayne dillman

Jul 24, 2016

john nixon our salesman was great very helpful..overall time there was good,all staff at shelor was very knowledgeable,will recommend all our friends.

Bernard Wurtzburger

Jul 23, 2016

Great service as always.Waiting room was comfortable with free Wifi. Repair did not take that long A+

Jettie Montgomery

Jul 23, 2016

A great dealership that has always treated me as the most important customer each time

Donnie Wilkerson

Jul 22, 2016

My first contact with Bowie was fantastic..Set up a visit for the following afternoon.. Got there 4:30 P.M. and closed the deal driving home (Altavista) at 7:30P.M. My new Crosstrek is far and above what I had expected..Thanks..Donnie Wilkerson...

Michael Dillon

Jul 21, 2016

Everyone I met was very welcoming and helpful. They listened to what I was looking for and helped me get the best deal possible. I will definitely be buying here again. Thanks Shelor Chevrolet and Roger Cole.

Charlotte

Jul 19, 2016

Everyone was very nice and courteous and went to extra mile to make my purchase as easy as possible.

Anthony

Jul 18, 2016

Wonderful experience at Shelor Motor Mile. Easy no hassle transaction and very pleased with customer service and interactions with the staff. All of the staff were able to meet all of my expectations. Thank you for the easy purchase of my 2016 Toyota Tundra.

Karen Posten

Jul 18, 2016

WORTH THE HOUR AND A HALF DRIVE TO BE TREATED WITH THE RESPECT AND COURTESY WE ALL DESERVE!

Mary

Jul 18, 2016

I wish the tires did not cost so much, but the service was great!

Patty Bay (with brother-in-law)

Jul 18, 2016

Even the car buying process, in general a pain at best, got 5 stars! My brother-in-lay (Lutheran Minister from NY) had horrible luck purchasing a car in his own town (not in the city, but in the Catskill area) and so my husband suggested he come to VA and found him a good 2015 used Sportage with only 7,200 miles on it at Shelor Motor Mile. Since the nice salesman who sold us our vehicle was out sick (get well soon Richard), Charlie Taylor helped us out. After minimal haggling (like I said, the buying process is what it is), my brother-in-law walked out with a very good vehicle for a very good price and Charlie even paired up the Bluetooth to phone (NY dealer would not even try) and went over other options on the car so he would be familiar with everything.With 30 day temp plates to get him to NY and all the paperwork he will need to take care of paperwork when he gets home, my brother-in-law is quite happy with all the help and service. This is our second great experience with the dealer and we will most likely buy anther car from them when our present one wears out. And I would not doubt our brother-in-law driving back down for his next car as well. Thanks Shelor and especially Charlie for all his hard work!

William Armstrong

Jul 18, 2016

I did not like the closed door session with the sales manager and I did not like that they pulled credit from so many different banks and they are not forth coming with details on interest rates. But I guess I should have asked more questions at the time I really hate buying cars or trucks.

B. L. B.

Jul 16, 2016

Everyone was super nice from the guy that greeted me to the young lady I paid. The free water and snacks were a welcome surprise . Thanks Shelor.

Chico Cole

Jul 16, 2016

The entire buying process was the best buying experience ever! From start to finish it was so smooth and easy. The salesperson, Steve Feeny was not only knowledgeable about the vehicle itself but also about the entire process. He made the experience smooth, easy, and fast and put me in the vehicle I've always dreamed of owning. Jay Stuart and Teddy Pugh handled the trade-in and financing part and their experience in their respective fields definitely showed as they both worked together to ensure I got the most for my trade and got me the best and lowest possible financing. Overall I rate this experience a 10 on a scale of 1-10!

Cloid Fretwell

Jul 16, 2016

Bobbi was extremely helpful,repairs to recall were accomplished in fast knowlegable fashion.Everyone was friendly and helpful.Repairs was done done fast and complete

Dawn E Craft

Jul 16, 2016

April,salesperson, was fast and on the ball. Smooth transaction.

Barry Wright

Jul 15, 2016

I was treated with great respect and honor. I appreciated the how quick the process was and will definitely buy my next car here!

Steven Smith

Jul 15, 2016

Great job in getting my son's car in and letting it stay there until he got back from his honeymoon

Jeff Martin

Jul 13, 2016

The staff at Shelors continue to be an awesome group of people. Jasper had me in an out in the time that he promised.

Lois Cunningham

Jul 13, 2016

As usual my wait was short and repair was done quickly. Everything was explained to me that was done to the car.

Cindy Privette

Jul 12, 2016

I am sincerely grateful and pleased with the experience of buying a new car (2016 Subaru Forester) with Jay Vaughn as my sales person.Jay attended to my every need and question with clarity and helpfulness and he did so in a timely, respectful and efficient manner. Some of the questions were asked MORE THAN ONCE. I am extremely delighted that because I came late in the day ON A HOLIDAY, Jay was detained well past "quitting time." He communicated no impatience or frustration but was firm, fair and friendly as were ALL of the salespeople and people who attended to me (Paul, Mark, accounts receivable lady and service person who put on the hitch that I asked for. NOTE: Thanks to the guy who put on a "fresh pot of coffee" for me in the waiting area! The facilities (bathroom, chairs, lighting, etc) were perfectThank you for my positive experience with Shelor Motor Mile! C. Privette

Lenore Malouf

Jul 12, 2016

Brian Phillips was an outstanding person to work with. His kindness and respect to us(older folks) was very special and appreciated.Brian never tried to rush us even though we showed us near closing time on a Friday. More people in all walks of life need to model after Brian Phillips.

Meghan P.

Jul 12, 2016

April blakenship at jeep Chrysler dodge at shelor made my car buying experience amazing and stress free. She worked so hard to make sure we drove away with exactly what we wanted! Deffinetly a person to go see if your intrested in getting awsome help in finding your new car!

TBHobbs

Jul 12, 2016

I contacted the dealership via email regarding a couple different new cars advertised (online) from their lot. Since I wasn't convenient to their location, I wanted to ensure that I could work with them before traveling a couple hours (instead of wasting my time and theirs). The dealership quickly responded to my inquires and made some excellent proposals, so I set up a day to travel there and test drive several vehicles on their lot. I drove two used (almost new) vehicles and two brand new vehicles. Hands down, it was the best "car buying" experience that I have ever had! When it's time for my next Subaru, I know exactly where I will be heading to buy it!!

C. Jones

Jul 9, 2016

Our buying experience with Jacob was very smooth. He was very friendly and knowledgeable. He was able to answer all our questions. We have shared our experience with others and will recommend him in the future.

Paul Espelage

Jul 7, 2016

Eric is a very pleasant and professional person to work with. Everything I wanted done was done satisfactorily.

Ryan Young

Jul 7, 2016

Great service. Awesome experience and will always look to shelor first for a vehicle. My wife and i left shelor with a 2016 Toyota Tacoma and we are ecstatic! Thank you Joshua Martin and shelor

Dean

Jul 5, 2016

Easy to schedule service appointments. Professional advisors and service technicians.

Sherry Lewis

Jul 3, 2016

John Nixon was incredible to work with. My only reason for not giving all 5 star ratings would be that I had to come back the next day to finish the process (not John's fault...my work schedule and the buying process) but wasn't even offered a gas card for it because I came from Fries, VA, which takes a little more than an hour one-way. Other than that, I feel that Shelor and John were incredible. I got a great deal, love my car and hope to see them in about 5 years to trade again!!!

Scott

Jul 1, 2016

Essy to deal with and no hassle. From salesperson to finance rep was a positive experience

Susan Manno

Jun 29, 2016

Bobby Coleman was very qualified. All questions & concerns were answered in a timely and efficient manner,

Seywar

Jun 28, 2016

Being an veteran, they really treated me with special car. I would recommend any veteran to buy from them has they really bend over backwards to help you out and provide the best customer service ever....see GARY, he's the MAN!!!

Ben

Jun 27, 2016

Came for an oil change and they did a great job. Customer service is always very professional. Great atmosphere while you wait. The man that sold us our car said hello. For such a big place, it feels very personal and friendly. Worth the trip from Roanoke to Cburg for service.

Patsy Clark

Jun 27, 2016

I will definitely come back to Shelor for my next vehicle. Thank you Matt & Charlie for a great car buying experience!

Georgy Colson

Jun 24, 2016

The whole buying experience went through without a hitch. Salesperson even suggested that I had the car inspected by my own mechanic (which I did). The car had no issues whatsoever. Very happy with the purchase.

joshua

Jun 24, 2016

Thank you for all your effort put forth in finding the vehicle my wife and I were interested in. Everyone we dealt with throughout the entire process made our car buying experience an exceptional one. We will return for future new car purchases and continue to tell others of our experience.

Trish

Jun 24, 2016

Vety friendly and accommodating. We were from out if town and they were very thorough with transferring the car back to out home state.

Dana Pack

Jun 23, 2016

Great service, just like I would expect from these people.

Rob Mitchell

Jun 23, 2016

I was highly satisfied with the service to my new Subaru. They were awesome!

Bill Webb

Jun 21, 2016

Friendly staff, nice waiting area. Overall good experience.

cccccc

Jun 21, 2016

Great experience great customer service. Everything was explained to me. This was the first checkup for my new truck, and it went well. One of the reason's that we went so far away to buy our truck was because we had heard of the great service they give.

Michele Thompson

Jun 21, 2016

Jacob Jones done a great job. He was very informative and was very understanding when we were trying to decide on the color of the car we wanted. This is the fourth car I have purchased at your dealership and have never had a complaint.

Jim West

Jun 20, 2016

Everyone was very helpful, & did everything possible to assist me

Boyd family

Jun 19, 2016

Our family loves Shelor. They did a wonderful job as always.

Karen Jones

Jun 19, 2016

Contact Mike Jones at Shelor Subaru Sells for a rewarding experience when purchasing your Subaru. He listened to all of the features that I desired and the color that I liked and he searched until he found the one that would go home with me. He was so helpful in explaining how to use all the new technical features and Mike really worked with the price point that I wanted! I went home as a very happy new Subaru owner! Ask for Mike Jones in Sells. You won't be disappointed!

Bill

Jun 18, 2016

Salespeople at ANOTHER, closer dealer think they are primadonnas, hotshots.Shelor's people are nice to deal with.

Jimmy Boley

Jun 18, 2016

I had a really good experience and was able to get out early to meet my schedule.Thanks Jimmy.

Hubert

Jun 17, 2016

Very satisfied. It was a quick inspection and customer service was excellent. Thank you for your kindness.

Cathy Kibler

Jun 16, 2016

My whole car buying experience at the Shelor Motor Mile Kia Store was amazing! Tim Johnston my salesman was so helpful and made the best deal imaginable for me. Thanks guys!

Christiansburg Resident

Jun 14, 2016

Over the year's, I've bought 4 vehicles and used the service center numerous times....1 bad, the others quite good. Yesterday's service appointment was the best yet. Thank you for your good work.Kris

Customer

Jun 14, 2016

The service was timely and the representative (Brian) worked with me on making repair timing convenient.

Lloyd Miller

Jun 11, 2016

Sue Wilburn.Sue was very informative she explained everything about the vehicle in great detail. She was very knowledgeable and confident in her ability to sell us the vehicle. As a retired veteran who has been out of the country for almost thirty years I was pleasantly surprised with Sue, she was outstanding. I would highly recommend Sue as a sales representative and also highly recommend any one purchasing a vehicle to go to Shelor Motor Mile. Overall the best experience I have had since returning to the US.Lloyd Miller, USAF, RET

Albert Nunn

Jun 10, 2016

Real pros at customer service went out of their way to take care of servicing.

Vicki

Jun 10, 2016

Always have great service and customer support at Shelor!

Don Hanauer

Jun 9, 2016

Scott and the entire Toyota service team are the BEST!

John Burton

Jun 8, 2016

Great service, salespeople (one vehicle bought on-line) and facilities

Oldman

Jun 8, 2016

Exceptional experience! Very professional - made everything very easy to complete and understand.

Epaphras

Jun 6, 2016

Repaired in half of estimated time. Comfortable while waiting. Fair price.

Regina Wright

Jun 5, 2016

The service advisor Brian was great. He was on top of the job quick and he kept me informed of what was going on. Yes I will be returning there for service.

Mike yost

Jun 4, 2016

I have purchased several new vehicles from shel or motor mile. I just wish the deal/paperwork could be shortened. I trade every couple years and dread that part. Like the way the dealers let you take home to try out. Would recommend to anyone.

Gordon

Jun 3, 2016

They didn't have the exact jeep I was looking for on the lot but my sales person worked very hard to find one like I was looking for and had it brought to the dealership.

CHYRIL SPARKS

Jun 2, 2016

My first time buying from Shelor and I was surprised by the experience. Ryan was easy to talk with and he was eager to answer any questions I had about the vehicle. He was helpful at end of the buying experience as well.

Elizabeth

Jun 2, 2016

We had an excellent experience and would definitely purchase the car from Shelor again.

Gail Ladson

Jun 2, 2016

I only had my airbag fixed, due to no fault of Toyota. I have been driving Toyota Corolla for a long time, 1976, 1986 and 2003. Good car and service from Toyota employees.

Glenn Edward Baumgardner

Jun 2, 2016

We purchased a 2016 Toyota Tacoma, Double Cab, vehicle from Shelor a week ago. We love our vehicle and we are very pleased with our experience that we had with the dealership, especially our salesperson, John Nixon. He was very personable, nice, knowledgeable and helpful throughout the entire process. He answered all of our questions and he stayed later than he was supposed to in order to make sure that we received the vehicle and were comfortable with the features that it had. I would definitely recommend John Nixon at Shelor Toyota to all of my family and friends. He has 15 years of experience in this job and you can tell that he enjoys what he does. :)

Sanford (SANDY) Giles

Jun 2, 2016

purchased a new very, Very satisfied with the salesman (Anthony). Could not have had a better experience anywhere. Have bought 6 vehicles from Motor Mile and will for sure be back. So happy.

Dillon

Jun 1, 2016

My wife and myself both purchased new vehicles over the weekend. Everyone was very helpful and very nice. No hassle just a great experience.

Doug Anderson

Jun 1, 2016

The internet sales and used car sales team was excellent at Shelor and made the process as easy as it could be. I'll be working with them again when we are ready for the next one.

Jim L lake man

Jun 1, 2016

The process of buying my Toyota Highlander was easy and didn't have any problems.The good thing was that their was no surprises.Very courteous and knowledgeable.

Patsy Morris

May 31, 2016

Love Shelor Toyota! The salesman was very knowledgeable and helpful with all my questions. The purchase process was very smooth and quick. This is my second Toyota purchase from Shelor and I would definitely recommend them and my salesman, Anthony Kimbleton.

Regina

May 31, 2016

It was a vey good transaction. They were very friendly ad helpful. I'm very happy with my new car. Great doing business with them.

Dennis Cotellese

May 29, 2016

David made sure I got the car I needed at the best price. He made sure everything was right.

Charles

May 28, 2016

I would like to thank Taylor for the experience, very helpful and knowledgeable. Was a pleasure to do business with the ShelorChryslerDodge dealership, and all the staff I talked to. I would buy from again! I would highly recommend anyone looking for a new or used car to go to ShelorChryslerDodge first. I am very happy with my purchase.

Connie

May 28, 2016

Quick response to original contact, excellent follow-up without being pushy!!

Rachel

May 24, 2016

This is my 2nd car purchase from Shelors and would go back next time. Pat is great to work with! Happy with my purchase

Val.

May 24, 2016

I live in Cary, NC but come to Christiansburg often to visit friends and family. I have been doing some research on trading my Audi A4 and decided while I was in town that I would give Shelor a try. I have purchase 2 vehicles in the past from Shelor, so I knew they had a great reputation for customer service.I did my research on line first with Shelor, and found a few vehicles I was interested in. I came in and met with Nathan May. The vehicle that I originally chose online wasn't quite the vehicle for me, so Brandon listened to my preferences and together we searched for another vehicle on their lot. We found a beautiful 2016 Jeep Cherokee Trailhawk.There was no pressure to buy, but I knew that I wanted to purchase the Trailhawk. We negotiated back and forth a few times on the trade-in price, and they ultimately agreed to my offer. This was a very stress-free experience! Nathan was great to work with!

Elmer

May 22, 2016

Very nice experience. Facilities are great and th ewaiting room is comfortable. Service only took an hour.

Lisa McGinty

May 22, 2016

Satisfied with my serviceWill come againLove my car so muchHope it lasts forever

Sally Bohland

May 21, 2016

Doug Jones was excellent to work with..very caring and concerned.

4 Runner mom

May 20, 2016

I called to make my 5000 mile service appointment, the lady that answered the phone was very polite, soft spoken. she represented the service dept. well. I arrived for my appt., the gentlemen came right out, called me by my name, ask if this was what I was here for today. He ask if I had any concerns. They took my 4 Runner ,and within 45 minutes it was returned. everyone was extremely nice, polite, helpful, there if I had a question. thank you all!!!

Bradley rush

May 19, 2016

When I was purchasing a vehicle from the dealership, I expressed that I wanted a touch screen ratio in the vehicle. (They didn't have any on the lot) they said they were would put on in. We purchased the vehicle. when we called to set up the appointment they told us over the phone it was supposed to only take 2 hours. When we showed up to get the touch screen ratio installed, we were supposed to have a "londer vehicle" to use for the time being until the vehicle was ready, they said that they didn't have any and there was nothing they can do. They also told us that now it was going to take 4 hours to have it installed. We asked what we were supposed to do because we live 1 1/2 hours away. They told us we can walk to there waiting area. After walking around for 20 minutes completely lost and feeling embarrassed and humiliated. We see the service department at the top of the hill after walking for another 15 minutes we get there and when we told the receptionist that we are waiting for our vehicle and she told us that if we want a vehicle that we can rent one or wait the 4 hours. I will never buy another vehicle from this establishment or ever have my vehicle serviced there again.

Kelly

May 18, 2016

Everyone we came in contact with was nice, polite and friendly. Our sales consultant was great !

Armstrong

May 17, 2016

We was very satisfied and treated respectfully by the car salesman at the car dealership

Rick

May 12, 2016

Great speedy service. Waiting area with wifi and bean grinding coffee machine made my 45 minute wait seem too short

Tracey Mattson

May 12, 2016

Outstanding service and selection. We have bought most of our vehicles from Shelor Motor Mile and we will continue to do so.

Richard & Shirley Akers

May 11, 2016

This is the best place I've ever gone to have my car serviced. The employees are efficient, friendly, timely and awesome at their jobs. Will continue to come to this location for the atmosphere and clean building also.

Shiela

May 11, 2016

Great work! emjoyed the free coffee in the customer waiting area.

Alison Croy

May 10, 2016

I would like to say I enjoyed my experience during my visit a whole lot better than the Service Center up on the hill. It was very peaceful compared to the other building. I was in and out in no time. Will definitely be returning to Shelor Toyota's Service Center for all my service needs. Thanks to all who helped make my service an enjoyable one.

Michael Trotter

May 9, 2016

Salesman was really professional and took very good care of us as customers.

mcrspencer

May 8, 2016

Great service as always. Really appreciate the coffee, water and snacks in the waiting area.

John Thompson

May 5, 2016

After finding our car online, we contacted the dealership and was invited to come in for a test drive.Upon arriving at the dealership, we were introduced to Mr. Joe Buchanan, Sales Consultant.We were very impressed with the knowledge of Mr. Buchanan and the sparkling clean dealership.Mr Buchanan answered all of our questions and after processing was completed we left in ournew car.

BJ Larkin

May 3, 2016

I was pleasantly surprised at the little amount of time it took for 5,000 mile service. Thanks

Wanda Richards

May 3, 2016

Love my car and the experience was much better than I expected.

Ashley

May 2, 2016

I cannot express how amazing my car buying process was. Being a first time buyer, I wasn't sure what to expect. Upon arriving we went directly to the welcome center where we were redirected to the Subara delarship next door. We got in touch with Mike Jones who was our Sales Consultant for the day. He was very professional and so helpful with any questions we had. Overall, my parents said it was the quickest buying process they've ever been through and by far the best. I was able to leave with a new car and a wonderful experience. I have recommended to many people Shelor Motor Mile and I hope to have other chances to buy from them again.

Joseph Betts

May 2, 2016

I really enjoyed working with Corey Harris. He is a great sales representative.

Everett and Andree

Apr 30, 2016

The salesperson was great! He was very patient and showed us many vehicles. The only negative about the experience was the length of time it took to do the final paperwork. It may have been because of training a new person but it took so long that the salesman came back to see what was going on.

Norma Francisco

Apr 29, 2016

The Shelor salesperson gave us everything we asked for.

Teresa

Apr 29, 2016

Everyone I came in contact with was polite, curteous and helpful! A very pleasant experience!

Tanya Dubbs

Apr 28, 2016

As always Shelor has excellent service and people.

Lois Hoback

Apr 27, 2016

So they have all this stuff online that should save you time in the dealership. Nope. I got there and the guy I spoke to on the phone handed me off to a saleman. But he didn't hand over all the info we had already talked about or the stuff I had summitted online. So my credit had to be ran again and had to answer all the same questions again. I did all the online stuff because I had limited time to be at the dealership. It didn't help at all.

Chefroy

Apr 26, 2016

Jackie in internet sales and Brian from Toyota sales were great to work with. Never felt pressured or rushed. I got the price and monthly payments I needed. I will definitely come to buy another vehicle for my family.

Danny Harrell

Apr 25, 2016

Best experience EVER!!! Went in to buy a used vehicle and Rick Harrison was exceptional in working with me and the budget. He was a great help and he will get our business from now on!!!

Kathryn H

Apr 25, 2016

Shelor was very patient as I figured out what would work best with my budget and my crazy school/work schedule. The paperwork process was such a breeze! In the end they came through with more than I had hoped for!

Alan

Apr 24, 2016

Quality, fast and concerned service! I had a special request that I didn't even go in the service department to do. They told me it would take a half hour to an hour to get it done. However, long the hold, 15 minutes later it was already complete.Very satisfied!

Shelley Clark

Apr 24, 2016

Stacey was very helpful in getting my vehicle serviced. I have a recurrent problem with my lift gate cylinders and /or electrical that could not be reproduced at the time of service. She advised me to keep a record and so far, I believe the problem happens at lower temperatures, less than 40 degrees.She assisted me to get a loaner cal so I could cover my work in the NRV while my new town & country van was getting 10,000 mile check.

Jordan Roscoe

Apr 23, 2016

Taylor Quinn was very friendly and helpful getting the services I needed done to my car! Great experience.

LS92

Apr 22, 2016

Very accommodating, and polite even though my personal situation made things quite a bit more complicated. Extremely satisfied!!

Amanda Cooper

Apr 19, 2016

Alex was amazing. I enjoyed buying my new Toyota with him. He is very knowledgeable about Toyota vehicles and made sure to go over detail of the 4 Runner I purchased. He was a great salesman and I will buy my next vehicle with him because of my great experience.

Tommie Amos

Apr 19, 2016

Excellent buying experience. Our salesman, Joe Pinto, did an outstanding job and we would highly recommend him to anyone!! We have bought 3 vehicles from Joe in the last 7 months and are extremely pleased with our purchases!! Thanks Shelor Jeep Chrysler Dodge and Joe Pinto!!!

David "Chico" Cole

Apr 18, 2016

The staff at Motor Mile Chrysler Dodge Jeep Ram did an amazing job putting me in the Jeep of my dreams, a 2016 75th Anniversary Edition in Sarge green! I cannot say enough good things about Chuck, Scott, Mike, and AJ, a class act and dedicated to their customers!!!

Dwight Frye

Apr 16, 2016

Well done. Clean restroom . Coffee was great service department very clean .

mj

Apr 14, 2016

excellent salesman,no haggle sale, fast to the point paperwork after the sale. Tyler Clontz as usual give me 1st class experience

Betty M. Smith

Apr 13, 2016

The service was fast. The guys were all friendly and explained everything well.

Customer

Apr 11, 2016

Took my 2009 in for warrenty work and was very please with sevices i recieved. They took my truck right and and replaced parts in a very reasonable amount of time

Mary B. Sutphin

Apr 11, 2016

Purchased a new van in 2001 at Shelor and that's the reason I returned. They are alwaysconsiderate, nice and pleasant to work with.The Sales Mgr. Kevin and Sales Consultant, Philip Cox, were top knotch to work with.Purchased another new 2016 Van there. I had previously purchased a RAV4 - had it for two weeks and it just didn't fit with the space I was accustomed to with my van I drove for 15 years. They were very kind and worked with me in the exchange and purchase of another van.Thank you!

Peggy

Apr 10, 2016

Good experience on Friday with the exception of the waiting area being cold.

David W

Apr 9, 2016

Brian Lawless was exceptional, and the whole process was very smooth -- though it did take a long time (almost 3 hrs) for the work to get done. But it was 30,000 mile checkup -- so lots to get done

John Lyons

Apr 9, 2016

Service is great. Wait time is adequate and the staff is friendly.

Robert Beasley

Apr 9, 2016

No one was able to fix this irritating problem I had tolerated for months after bodywork other than Shelor. Scott Hall was the only one who knew how to resolve the problem. Brad Wright, Scott Hall, and Chris Ferguson and all of the Shelor Toyota service department are the best. It is always a pleasure to take my vehicle there for service. Tommy Breeding is a fabulous shuttle driver too! Thanks so much for keeping my vehicles in top condition and for the professionalism and courtesy with which you always treat me.

Jery Stevens

Apr 8, 2016

Excellent from start to finish. $5 coupon was honored without hesitation. Car was ready before estimated wait was up. Overall, a good professiol job.

Christian Coombes

Apr 7, 2016

It was the easiest car buying experience ever. No messing around and no pushy salesman. I highly recommend Motor Mile Subaru.

Sylvia Woods

Apr 6, 2016

I was very satisfied with my overall experience at Shelor Toyato. The gentlemen were very curtious and friendly. Thank you Shelor for a well trained staff.

Jennifer Yates

Apr 5, 2016

Chris (Service Advisor) works hard keeping me informed. Looks like I have to let go Highlander 407,000 miles been a GOOD vehicle like an old friend hard to let go.Working with Mr. Hudgins Toyota 4 RUNNER so looks like I will be working with Chris again in future for service maintenance.

Doreen Corrao

Apr 4, 2016

Very easy to work with, both on line and in person!

Dino

Apr 2, 2016

This is the best service support organization I have ever seen.

Dawn and Bill Board

Apr 1, 2016

Our salesmen, Charles was easy to talk to and deal with. He took the time to go over or credit scores and provide insight as to why we would be able to obtain or not obtain financing at an approved APR. He was very knowledge and talked to us like we had known him as though we had purchased a vehicle from him before. The Sales Mgr. Mr. Panell was very nice and apologetic for any time constraints we may have faced while going through the process. The service is extraordinary and stellar at Shelor Select, I drove up from Roanoke about 30 miles and had no expectations, wow this was a great experience. -Bill and Dawn Board

Thomas Reed

Apr 1, 2016

Dealt with this dealership over the years--this was best experience ever!

Amanda

Mar 31, 2016

I had not bought a vehicle in 16 years, so I was very nervous on who to trust and how it would go. I worked with John Nixon and Tony Amoroso in the Toyota Dept. and they were excellent! I could not have asked for better people to work with! It was stress free, no wheeling and dealing involved just a great price and new vehicle! I would not even consider working with anyone else in future. I encourage anyone who wants a wonderful experience to work with these two. So grateful to have such a great experience. Thank you!

Ben

Mar 31, 2016

Car buying experience was very smooth and Chris made it very easy. Everyone was extremely happy to help.

Janet Myers

Mar 31, 2016

Great Service. The people were great to work with very nice manors.

Terry

Mar 31, 2016

I use the Toyota care side. Would rather use them.

Melissa

Mar 30, 2016

I was very pleased with my over all experience with Shelor. I mainly interacted with salesman Ben and Pete but everyone was very nice and answered all my questions. I'm pleased to say that I purchased my car there.

Samantha Sirry

Mar 30, 2016

Michael Wade was an excellent person to work with :D Weve been recommending him to everyone!! Thank you again Michael for helping us get into our brand new jeep! We love it. All 4 of us!

Sara

Mar 30, 2016

This was my fourth purchase from Shelor Motor Mile. The ease of buying a vehicle with them keeps me going back.

Subaru Sally

Mar 29, 2016

This is the second Subaru we have purchased from Shelor Motor Mile. Both experiences were excellent. The sales persons were knowledgable, helpful, and very easy going. We found a great selection and really liked being able to compare different makes of vehicles all at one place. We felt we received a fair trade on our old vehicle.

Steve Buchner

Mar 28, 2016

Brought my wife's Kia Soul for its annual inspection. Very quick service and the waiting are was very nice.

Fred

Mar 27, 2016

Out standing, their customer service is an industry standard for others to follow.I would recommend purchasing a vehicle from Shelor Toyota based on the service department alone. Shelor's service department personnel go the extra mile to accommodate my needs and always exceed my expectations.If you are looking for Toyota service that makes you feel you have been treated with honesty and respect, then Shelor Toyota is the place to go.

Michelle foggy

Mar 27, 2016

Shelor motor mile has been very personableWhen I come for my vehicle to be serviced,I will keep coming back.

Monty Thompson

Mar 27, 2016

You have the cleanest garage bays I have ever seen. The people was absolutely fantastic and friendly.

Carol Bucy

Mar 24, 2016

We have always been happy with Shelor either in buying a vehicle or maintenance. They are honest and fair.

Greg Beecher

Mar 24, 2016

Appreciate all that Shelor did for us from towing the van to working through the warranty on replacing the ignition! Great service by Mike!

Steven

Mar 23, 2016

Everyone was very nice and tried to put me in the car that was right for me.

John boyd

Mar 22, 2016

Had lots of help purchasing my 2016 Tacoma at a great price

Lisa nida

Mar 22, 2016

Michael and Nick were awesome to work with, I'm very happy with my 2016 jeep! Thank you both!

Christina

Mar 21, 2016

Hilda was amazing! She did everything she could to get us a fantastic rate and a wonderful vehicle. She worked with us every step of the way and kept us informed on each little detail. She even made a follow up call to see how we were loving our new Kia! I would recommend Hilda to anyone who is looking for a wonderful experience!

CH

Mar 20, 2016

Shelor Quick Lube is a great place to have your car serviced, they are very friendly and bring your car back within 1hr. from entering. Clean facility and courteous people. Have serviced my Toyota Avalon there since 2011 -- I also bought the car from Shelor. If you would happen to need air filter or etc. the service person asks before he replaces. Shelor also matches other competitors coupons. Thanks for the excellent service.

Sy

Mar 20, 2016

Thank you, For your continuing great service. Your service Reps are always very polite and concerned. Even asking if I'd like them to check on the progress while I wait. Waiting area Is also very comfortable ( snacks and good coffee as well as other drinks) ,and a goodWiFi system. Work has been done in a timely manor and has always been done right The First time.......So keep up the good work, Thanks again!

Christina

Mar 18, 2016

Travis was great!! He helped us find a great truck! Thanks again Travis

Alan H.

Mar 16, 2016

I'm very happy with the new car purchase I bought from Shelor motors. Salesman was very knowledgeable and the car is top quality. Very happy with the new car purchase I made here.

MACKED!

Mar 13, 2016

nice car! great price!! theyre not used to fast paced city folks, but they learn fast and they try hard so give them a try, they'll only get better! like great (fill in the blank...), the more you do it the more you...er, DO IT! LOL! what? what did you think i meant?

Taylor

Mar 12, 2016

Great service great people! Very pleased at how fast the service was!

Vondelear Hubbard

Mar 11, 2016

It is such a rewarding experience when you can get professionals who display a professional attitude.People who are willing to help and wanting to help. The waiting area is user friendly and the Techs seem to care about your personal experience.

Bessie Tickle

Mar 10, 2016

Excellent service. Friendly service people. . I was impressed with the prompt service and the efforts to assure my comfort while I waited. I had to delay my appointment because of snow and work, but the personnel assured me that my time and and date was to my benefit. Thanks so much.

heather monk

Mar 10, 2016

Very knowledge of the vehicles, friendly, helpful, and overall the best car buying experience you could ask for

Michael

Mar 10, 2016

Excellent staff, easy to deal with and didn't waste time with non-essentials

David Walker

Mar 9, 2016

My wife took my Corolla in for a routine oil change at 7:30 was told " She was first in line "At 9:30 they started work on the car a pointed out several " sell ups " needed she left the facility at 11:00 with the oil change and state inspection. Entirely to much time for this service work, I know there may be may excuses as to why but I can get the same work done 5 miles from my house in less than 30 minutes, but I like the dealer servicing my vehicles so I drove the 35 mile round trip for this.I would expect better service than I received.I have three(3) Toyota vehicles that you have been servicing , I prefer to do business with you but if this continues I will look elsewhere.

Tacoma buyer

Mar 9, 2016

I would describe my experience with Shelor Toyota as professional, no pressure, fair and reasonable pricing. Do your research, know specifically the vehicle trim level and options you are shopping for and know a price range you are willing to pay. They respected my knowledge of the product and pricing. I verified in advance they had what I was looking for in-stock. I was pleased with the total experience.

Happy

Mar 2, 2016

Highly recommend this dealership! They make the process easy and enjoyable! Polite and friendly! As a bonus, great coffee too!!

Bruce Phipps

Feb 29, 2016

I thought I got a great vehicle and was pleased with team that brought the sale to a conclusion. I was however concerned that the price that we all agreed to was changed at the last moment. I understand that we should have a win-win in this kind of deal but this was upsetting to have to go through this process.

spencules

Feb 29, 2016

good job ; will recommend to family & friends ; quick service; clean facility; awesome customer service

Teresa D

Feb 29, 2016

I have always been impressed with Shelor. From the purchase of my car to the service of my car.

Jared Bosco

Feb 25, 2016

Efficient, friendly and timely service, very satisfied!

Glenna Quesenberry

Feb 24, 2016

I have never met such wonderful,friendly and helpful people. I have never delt with a car dealer before and was doubtful I would get a car.But everyone jumped in and did their best to help me get a new car.My agent Gary Akers was very patient and very helpful.He carefully went over everything and explained everything to me.I had my brand new KIA RIO that evening.The process was easy,the finance dept. was easy.I am very happy and very pleased with my new car.I will highly recommend Shelor Motor Mile to all my family and friends.I would gladly give Shelor and my agent Gary Akers way above the star limits.

Elizabeth Williams

Feb 19, 2016

We were very pleased with the manner in which we were treated. Our salesman was very friendly, courteous and tried to please us by allowing us to test drive a number of different cars. We would recommend him to anyone trying to find a car.

Tammy Dunnagan

Feb 19, 2016

Scott was very efficient in getting our car repaired!! He excels in customer service!!

Chris

Feb 16, 2016

The staff are very friendly and the buying process was fast. I will definitely go back if I decide to buy another vehicle later.

Rache'l

Feb 14, 2016

Great car buying experience! The whole process was smooth and hassle free.

John Pearson

Feb 13, 2016

Great place...I always feel confident that my Truck gets the best service. Thanks!\\\\\\\\\\\\\\\\\\\

Jason Kirkner

Feb 12, 2016

Great service work as always. Oil change, tire rotation, general service...got me in quick and vehicle back by lunch. Great job!

Arron Lemmer

Feb 10, 2016

The overall experience at Shelor motor mile was excellent! The staff were friendly, and the facilities were very clean. My sales consultant, Donivan Sledd was extremely helpful! He and his team really went out of there way and worked very hard to get me the best deal possible and in helping me get the right vehicle for me! The entire experience had a very low pressure atmosphere surrounding it unlike many of the other dealerships that I have visited in the past. I would recommend Donivan Sledd and Shelor Motor Mile to anyone who is in the market for a new or used vehicle! Thanks again Donivan!

Gary McCoy

Feb 10, 2016

We've bought a lot of cars...this was by far the least painful...no going back and forth...our salesman was Tim Johnston...low key, no pressure...but very knowledgeable.

F. Simmons

Feb 8, 2016

It was a fun day, the salesman was a people person

Proud KIA owner

Feb 7, 2016

Oil change, tire rotation, and air filter replacement.

nicole

Feb 6, 2016

Overall a pretty easy process and the people were super nice and helpful!

Patricia

Feb 5, 2016

It was a great experience. I love my Kia Sportage. The customer service was great!

Jodi Vasko

Feb 4, 2016

Dedrick has really put forth effort to send me out of Shelor Toyota with a smile. He did absolutely everything that he could to help better my visit. I am overall impressed with his professionalism and his determination. Thank you so much for getting me in my brand new Prius. From her on out i will recommend Dedrick to all my friends and family.

George Harman

Feb 3, 2016

The reason we took our 2015 Camry XLE to Shelor for service was because of the friendly and helpful employees we encountered when we purchased our car,also they have a great service facility that we enjoyed.Thank You.George Harman

G. Lockett

Jan 30, 2016

We purchased a KIA Optima 2015. Our dealer, Douglas Jones, was truly professional. Was very courteous and knowledgeable. Overall a very enjoyable experience.

vickie Chafin

Jan 29, 2016

My kia soul was taken to Shelor Motor Mile to be serviced over a recall due to the steering. A Gentleman named Bobbie Colman took car of me. He was very pleasant and professional. I also had the oil changed and the tires rotated while I was there. I was very pleased with Bobbie Colman and how he took care of me and my car. I will bring my car back when it needs serviced.

Angela

Jan 12, 2016

I had a wonderful experience pushing my vehicle which, by the way I love. The salesman was excellent. He showed me how to operate the vehicle, which at the time I was totally oblivious. Was a good buying experience for me.

angela carter

Jan 12, 2016

I have bought 5 toyotas throughout the years. This was my first time getting a car from another Toyota dealership. The experience is one I have never experienced before. Great experience, smooth transition, great customer service! The best I have seen. Will definitely recommend Shelor Toyota to others. Well worth the drive from NC.

Don Helton

Jan 9, 2016

Sales staff friendly, courteous and knowledgeable.

M Setareh

Jan 9, 2016

I have been going to Shelor for my RAV4 services and almost always have received exceptional service when working with Scott Hall. He is very knowledgeable and courteous and at the same time helpful.

jane mccoy

Jan 8, 2016

everything went great, fast service, no bill to pay.

IRIS STEVENSON

Jan 7, 2016

I STARTED OUT WITH GARY IN THE JEEP DEPT. SINCE MY FRIEND BOUGHT A NEW JEEP FROM HIM. DECIDED TO BUY A FORD ESCAPE...GARY TOOK ME OVER TO THE FORD DEPT AND HE AND JOE BUCHANAN BROUGHT SEVERAL FOR ME TO LOOK AT AND WE DID A TEST DRIVE.I PICKED THE ONE I WANTED AND THE REST OF THE PROCESS WAS A BREEZE.GARY AND JOE ARE TWO OF THE NICEST GUYS AND THEY WERE VERY HELPFUL AND KIND.JOE TOOK ME OUT AND HE EXPLAINED ALL THE BELLS AND WHISTLES OF THE ESCAPE.THANKS KINDLY GARY AND JOE FOR ALL YOUR HELP AND BEING SO KIND.I MAYBE OUGHT TO COME UP AND TAKE YALL OUT TO LUNCH.LOVE THE ESCAPE

John Chambliss

Jan 5, 2016

Each of the staff that I communicated with were helpful and friendly. The process was clean and easy.

Claudia Brodkin

Jan 4, 2016

You have a GREAT crew!! They were very friendly and courteous!

Reggie

Jan 4, 2016

This is the 4th car that I have purchased from Mike Mundy. He is the best salesman that I have ever met!! I plan on purchasing another vehicle from him when my grand daughter starts driving in a couple of years. I will send anyone looking for a car to see Mike.Thank you for once again providing excellent service!!!

Pat Haluska

Jan 3, 2016

Very good service at the Quick Lube facility. However, when calling to originally schedule service, my 2 calls were never returned. I finally went to the Quick Lube part of the service center and they were excellent at helping me with the needs for my car. The shuttle service is a wonderful benefit and this was the first time I needed to use this service. Tommy is a great asset to your business!

Margaret stoeckle

Dec 30, 2015

Very pleased prompt excellent service on my Toyota Sienna

Barbara Young

Dec 29, 2015

My experience with Shelor Motor Mile was very satisfactory. The Sales Consultant Davis Burcham did a great job getting the vehicle I wanted was very knowledgeable and answered all my questions. I would recommend Shelor to anyone shopping for a car.

JP

Dec 27, 2015

We recently moved to the country and bought our first car. Corey Harris provided us with a first class purchasing experience and walked us through it all, explaining the financial and mechanical intricacies involved. He was never too busy to talk to us, even during the busy holiday period. He kept a respectful distance in terms of letting us come to our own conclusions about the type of car and service that we eventually purchased - which we really appreciated. We will definitely recommend Shelor Toyota and Corey Harris to our friends and colleagues and will visit them again when we next purchase a car. Thanks Corey - we have been enjoying the car everyday since we got it - VROOM.

Catherine Echols

Dec 22, 2015

Beautiful clean, facility. Very helpful and friendly staff.

Matt

Dec 20, 2015

Conrad Hughes in the Kia department is an excellent salesman.

Donald

Dec 19, 2015

I was treated very well and they quickly took care of the warranty work and state inspection and service. They may tell there customers that were will be some odor to the new catalytic converter but I knew that would happen.

Louis Cotroneo

Dec 19, 2015

I bought my 2014 two years ago and have been well satisfied with the service and hospitality shown to me.I would recommend buying a car from your dealership.

Rayna Bentley

Dec 19, 2015

Very good experience and really like our new Rav 4

Edward

Dec 18, 2015

20,000 mile service completed in the time slot designated

DAVID BOHLIN

Dec 16, 2015

GREAT WILL BE BACK FOR SERVICE AND PARTS I REALY ENJOY MY TRUCK

Tamara Harrison

Dec 16, 2015

I took my Kia in for a problem, I was immediately directed to the garage with no wait and was helped within minutes by Brian who was very nice and professional. The problem was diagnosed and repaired in a reasonable amount of time. Brian explained the diagnosis and the repair and told me to call him right away if he could be of any more assistance. I was happy with the process from start to finish.

Tom Osborne

Dec 13, 2015

I came in for a state inspection. This was accomplished in 2/3 of the time estimate.

Jay Purdy

Dec 12, 2015

I had my 2015 Silverado serviced with the protection package, and I am amazed at how it looks afterwards. This is my first time buying a brand new vehicle so I'm extremely happy with the way I was treated and the follow up services also. THANKS SO MUCH

John Cook

Dec 12, 2015

I had my car inspected and it was ready before they told me it would be. I appreciate not having to wait so long.

Paul Kentes

Dec 12, 2015

Brian Lawless and Chris Spencer are outstanding employees and people! I had an emergency where my radiator blew up while driving on I-81 so I brought my car into shelor and honestly thought I was going to be stranded with no car to get back to Alexandria. Brian made sure that wouldnt happen. After diagnosing the problem with my vehicle I was told that my car was at the point of no return. Chris then was extremely helpful in finding the right car for me to buy. After picking up my new vehicle I had remembered that I left some stuff in my old car that I needed to get back. So I called Chris on his cell and let him know that I needed to come back and pick up the rest of my belongings and he said no problem come by at your convenience. Now any dishonest person would have said theres nothing left in the vehicle and kept it but not him. All in all my experience with the guys at Shelor motor mile was beyond excelent! Thank you so much Brian and Chris! You guys are awesome!!!

Stephen Saul

Dec 12, 2015

Took My Challenger in without an appointment and service manager worked it right in.

Beverly Cook

Dec 11, 2015

Another excellent visit for service. Although the team could not find the cause of the problem, they told me what to do if it happens again and did not charge me for the diagnostic as I would be back. I appreciated their thoroughness in attempting to find the cause and their desire to assist. Everything was done professionally and courteously.

Cassy Albertson

Dec 11, 2015

My husband and I were only looking at used vehicles because we don't have the best credit. We ended up with a brand new 2016 Kia Forte!! First new car ever! Thanks so much to Paul and everyone at Shelor!!

Jeffrey Brown

Dec 11, 2015

I brought my 2014 Subaru in for a state inspection and asked them to change the windshield wipers front and back. The man who wrote up the order checked and found that the wipers were still under warranty, The entire service call was free. Thank you.Jeff Brown

Natalie

Dec 11, 2015

Richard put me at ease throughout the entire buying process. I will definitely be referring Shelor to all my friends.

Phyllis and Earley Tyree

Dec 11, 2015

the personal was real nice and was trying to get the service completed as soon as possible.

Richar. Shuped D

Dec 11, 2015

Good job of oil change, and state inspection sticker, Spent three hours in waiting room, Understand it was an extremely busy day. coffee machine is very interesting.Waiting room facilities are very nice, and comfortableHope to see your facility next December for an oil change, and a state inspection sticker

Richard Hardman

Dec 11, 2015

Mike was great, very helpful, got me back up and running in no time.

Chris

Dec 4, 2015

Easiest, quickest 5k service/oil change ever. Lots to entertain you in a nice setting during the very short wait.

Jerry

Dec 3, 2015

Cory was very professional, courteous and knowledgeable about the Toyota vehicles, did not push a hard sell, was patient, and answered all of my wife's and my questions. We traded in a vehicle, and were able to negotiate pleasantly what I feel was a good deal for ourselves, and for Shelor automotive. Overall, a very good experience.

Sinnett

Nov 30, 2015

Even though the repair took a long time, I appreciate the professional way that it was all handled. Shelor had my best interest in mind throughout the process.

dacpgh

Nov 22, 2015

It was a great experience to have my car serviced by Shelor-Toyota. Personnel was happy and accommodating. I will continue to have my car serviced at Shelor-Toyota for years to come.

Bill

Nov 21, 2015

Have been dealing with Shelor Toyota for 8 years now with not complains.

Marc Z

Nov 20, 2015

Very nice to be able to sit and work in the comfortable lounge while I wait for my car. Basic oil change, tire rotation only took 30 minutes. Very friendly folks too.

Dwight Frye

Nov 19, 2015

Fantastic experience. The salesman, Travis Cox was very knowledgeable able the 4Runner. He was very helpful in explaining the functions of the 4Runner.

Sean stafford

Nov 19, 2015

Everything went about as smoothly as I could have asked for! Everyone was extremely friendly and helped me to find exactly what I was looking for, at a great price within my budget! I am completely satisfied and am in love with the car!

Dean Stauffer

Nov 10, 2015

I was disappointed in the time it took to get the work done when it did not seem that it was all that busy. I came in for a state inspection and 70k mile service. The service rep told me it would take about an hour and a half, and it turned out to be 2 1/2 hours. In particular, the rep came to me after an hour and 40 minutes to let me know they needed to replace two bulbs and I'd be ready to go in 10 minutes. I could see that my truck had been completed and pulled into the waiting area, but it took another 25-30 minutes before they let me know I was good to go.I did seem that they were a little under-staffed on that day. If so, it would have been good to let me know it would take longer. I had to change some plans to accommodate the extra time it took to get the service done.But, this is the first time in about 15 years that I've gotten less than stellar service at Shelor.

Mike Chakeris

Nov 9, 2015

Joe Buchanan and Mike Gummer did an outstanding job as sales representatives, not to mention the other representatives on the floor who were exceptionally friendly. The no-hassle, professional, and hospitable salesmen made this the most pleasurable car purchasing experience I have ever had. I will definitely do business with Motor Mile Ford again in the future and will highly recommend them to friends and family.- Mike Chakeris

D Martel

Nov 2, 2015

Great service, but survey can be shorter, why do I have to enter this when I already rating 5 stars? Also, what if I don't want to include my name and city?

Brian

Oct 28, 2015

This is my 6th vehicle from Shelor. Always keep coming back.

Kimberly Miller

Oct 28, 2015

We purchased a new vehicle and our dealer was more than willing to meet with us until our final decision had been made and I changed my mind on color and features 4 times!

John R. Phillips

Oct 25, 2015

Maintenance service was performed according to the guidelines for the number of miles.

THOMAS GAUGER Sr

Oct 24, 2015

excellent employees and staff. Overall experience was excellent. Bought a new car and we got all we asked for and more. Your employees make your business that much better. This is our third new car purchase with you and have never been disappointed.

Crandall A Shifflett

Oct 23, 2015

Davis Burcham provided us everything we needed to make a decision on our purchase. He treated us in a cordial, non-aggressive manner and we appreciated that.

Jettie Montgomery

Oct 23, 2015

I have always had you service my cars since buying them great work

Lynn T Sonner

Oct 22, 2015

Very prompt and professional. Always helpful and make professional suggestions.

Jennifer Yates

Oct 21, 2015

Sabrina did an AWESOME job keeping us informed then she called within reasonable time to let me know my vehicle was ready for pick up. Thank you Shelor - I have 395000 miles keeps running good! :)

Edward Fallon

Oct 11, 2015

Customer service was responsive and servicing of the car was timely. Overall a good experience.

Roger Hollandsworth

Oct 11, 2015

Salesman John was great , very professional and met all our needs.

D

Oct 10, 2015

Fantastic Customer Service! Everyone that I came in contact with was professional, courtesy, and very nice. I will recommend them to all of my friends and family.

Sherry Tafti

Oct 10, 2015

Great, respectful customer service. Work was done in a timely fashion. I was there to take care of two recall issues.

Vicki Linkous

Oct 10, 2015

Service on my Toyota Highlancer was excellent and I was treated with courtesy and respect.

Robert

Oct 6, 2015

Dealership was easy to work with. Staff was pleasant. They were busy and paperwork took a little lime to complete.

Scott Phillips

Oct 2, 2015

Your online sales manager did a good job she followed thru and got your sale. The sales person was very helpful also.

Andrew

Oct 1, 2015

Chad was an excellent representative that found us what we wanted and was so effective, even though I had come in with good financing, was able arrange for even better financing there without difficulty. No pushing, straightforward and pleasant professional service. The car is wonderful and has all the bells and whistles we were looking for and is a very comfortable drive. Voice-activated SYNC is marvelous. We are waiting our leather treatment and installation of running boards and trailer hitch which will make it our ultimate vehicle.

Shelia M Rakes

Sep 24, 2015

I am very Pleased with Shelor Motor Mile. Their service has been great. The people there are very curtious & friendlh.

joe

Sep 21, 2015

they will work with you to get you the car you want and give you top dollar for your trade. quick easy, no hassle. salesman was great.

shelby

Sep 18, 2015

I had a great experience buying my care. But I do not particularly care for having to make my review greater than 50 characters.

Carol Peters

Sep 14, 2015

The service center was quick, polite and very thorough.

Richard S. Pustelak

Sep 14, 2015

Good experience. Both the sales staff and the finance portion were handled very good, no hard sales and great suggestions - recommendations. Thank you!

Randy Shifflett

Sep 10, 2015

Service was performed in a timely and professional manner. The the service people were courteous and took time to explain what they had done.

John

Sep 9, 2015

I used the express service bay for a "while you wait" service. The waiting facilities were fine - with internet access. An office area would have been nice for getting work done. It ended up being an oil change, tire rotation and a safety check. All was well. Truck ran so smoothly, I got my first speeding ticket in many years as I cruised down a hill in Highway 8 :-(

Healer

Sep 7, 2015

Excellent service attitude of staff and overall knowledge and help excellent

jim Sorey

Sep 1, 2015

As usual prompt service just it is always. Thank you Shelors

Dean C

Aug 29, 2015

Always a friendly, courteous staff at Shelor Toyota. Purchase price and trade in values meet or exceed my expectations. There are plenty of models and options to choose from. My salesperson (John Nixon) was very knowledgeable in the features and options and happily answered any questions I had. I feel valued at Shelor Toyota and would recommend this dealership to others, without hesitation.

Adam Cassol

Aug 23, 2015

I was satisfied with service. One minor thing was indicator light was not reset.Thanks for servicing my old car.

Milad Mohamadzadeh

Aug 21, 2015

Shelor Toyota has really great service department. They are friendly, respective and experts on their jobs.

Highlander

Aug 20, 2015

Drove a 100 miles to look at a Jeep Liberty, no salespersons were working the outside lot. When I went in someone finally talked to me. I guess if you just want to go buy a vehicle and pay the posted price on the internet this would be for you. No effort was made to really sell me on this and the impression was there it is, take it or leave it. Guess I am used to the old way where customer attention was important and you were at least made to feel like you were getting a deal. Anywhere else has to be better. Shame, I was probably going to buy that vehicle, it was exactly what I was looking for.

Charles Q.

Aug 18, 2015

Best service I have ever had at Shelor. Young lady was on top of everything.

Beth

Aug 8, 2015

I was unexpectedly looking for a new car for college student. I did not plan on shopping at Shelor due to a reputation from long ago that they were not good to work with. I went to a competitor first and was dismayed that they only had two of the cars I was interested in to look at and they would not budge on the price. If they are not willing to budge on price, I can look elsewhere, so off I went to Shelor. There were several options of to choose from, sales consultant Roger Rhoads was fabulous to work with and patient with all of my questions and requests to drive this car and that car, and Shelor was willing to work with me on price. I will also add that at the other place, the salesperson wanted to ride in the back seat with us. At Shelor, we did not have to deal with that. From that experience, I highly recommend Shelor Ford and Roger Rhoads.

Joey

Aug 7, 2015

It;s a convenient dealer near Blacksburg. The staff are friendly and provide quality service.

Kristy

Aug 3, 2015

The best place to buy a car, period.we tell and advise everyone to deal with Shelor.

Sarah

Aug 3, 2015

Everyone was very nice and the inspection was completed very quickly!

willis heninger

Aug 2, 2015

Great people and facilities Always an enjoyable experience. James was the one that took us to Cracker Barrel since Tommy wsa busy. He is a great ambassador for Shelor. .

THYMAN

Jul 30, 2015

was getting oil change and tires rotated. Was completed quickly.

David Anderson

Jul 29, 2015

Very professional, treated with respect. Great sales staff and everyone responded to all questions and concerns. They acted like they wanted my business.

Allen Asbury

Jun 28, 2015

Andrew was excellent!! He found the exact vehicle for me. He allowed me to purchase the vehicle for my folks as the circumstances required. It was a very good deal for all parties involved. thanks to Andrew for working with me. I will be back to Shelor for my next Toyota purchase. Andrew is a great asset to your dealership.Allen Asbury

Cyrus Wright

Apr 21, 2015

Everything started out well when I purchased my used vehicle but when I started having problems with it all I got was sorry but we don't stand behind vehicles with over a100,000 miles like we do our others, apparently all is required is a Va state inspection sticker & its ready to put on the lot, since shelor does inspections that doesn't mean a whole lot, haven't owned my vehicle but 3 months & have already spent close to $1000 in repairs plus found out it is eat up with rust on undercarriage & shelor says not their problem, buyer beware.

shannon

Apr 5, 2015

I have purchace a new Toyota 4 runner and now a new tundra from shelor in the past 2 years. Sales staff is great. When it comes to the actual puchacing it is the longest process of any. I also puchaced 2 Subaru's in the past 2 years and when it came time to do paperwork and the deal was agreed upon within an hour I was out. I got to shelor at 12:00pm on Thursday and got out at 5:00pm. The other time with the 4 runner I had my family with me and we called aheah had a vehical picked out and we spent from 10am til almost 7pm. They actually sold the vehical before we got there and we sit while the lady that was thinking of purchasing the vehical and they asked us too. Once it was sold we had to negotiate a new deal on a different one. Still in their finance we sit for over 3 hrs. If they didn't carry better pricing and better sales people than l and s toyota in beckley west virginia I probley would look there. Thanks for your time just trying to improve the purchase process at shelor because that's the only thing I can complain about. l and s Toyota in Wv just has a poor staff all around. If shelor is a 8 l and s is a 1. Thank you

Ralph W. Robertson

Apr 1, 2015

They had quite a few vehicles ahead of me when I went to get my truck serviced,so I understood when they told me it would probably be 45 min. to an hr.I set in the comfortable lounge and read mags while waiting. They were finished in less than 30 min. and I was on my way.

Glenn Hermann

Mar 25, 2015

I asked Casey for the best deal, and he gave me the deal of the month Shelor was offering. I asked a salesman of another dealer in a different city and asked the same question, all I got was the sticker price. I appreciated Casey not wasting my time.

garland crump

Mar 22, 2015

very good experience there did my state insp very fast good service nice people

J. Banton

Mar 22, 2015

Our buying experience went well with no problems. We were looking for a specific vehicle. Shelor found us exactly what we were looking for. The buying process was painless and quick.

Jonathan

Mar 20, 2015

Excellent customer service and very informative. Facilities have good accommodations such as; snacks, juice, water, coffee and quiet room.

sharon

Mar 20, 2015

Overall Shelor Motor Mile has been great to work with.

Deborah Wilson

Mar 19, 2015

I took my Toyota in for normal service and they noticed that my state inspection sticker had run out, so I know they are observant and interested in getting my car serviced speedily and in the right way to include everything that is needed.The folks were very pleasent and friendly as well as clean and well spoken.I waited in the lobby area, and found it clean and comfortable.I also got a bottle of water which was a real perk because I was very thirsty.Yes, I have recommended Shelor to my friends and family and will continue to do so.

carol hearth

Mar 18, 2015

We were very pleased with our experience at Motor Mile Subaru. Our sales rep was very knowledgeable,courteous, and friendly. We would do business with them again

Gail Spears

Mar 18, 2015

My fiance (LaMonte) and I drove about 4 miles to purchase a new car from this dealer. We had been keeping in contact with Mike (sales internet manager) for about a month. LaMonte & Mike stayed in touch the whole time until we arrived there. Mike & his wife Candice also stopped by to meet us! Jay, the salesman was very informative and showed us the variety cars to choose from. He helped me to narrow it down to what all I was looking for in a car. You could tell that he took his job serious.Brian was also informative in describing the different warranties.In a nutshell, ALL of them were very professional, courteous and attentive! I would highly recommend anyone that is looking for a new car! The drive was DEFINITELY worth it if you're coming from Maryland! Sheldon Dealers KEEP UP THE EXCELLENT WORK!! P.S. Words from a very satisfied customer!!! THANK YOU!

Lylah

Mar 18, 2015

I had my Highlander in for the 35000 mile checkup and as always, the scheduling was convenient, staff professional and friendly and the shuttle service is the 'icing on the cake'. Shelor Toyota makes the entire experience so easy! Thanks.

Ski Shelton

Mar 18, 2015

I was down for an inspection and it was taken care of quickly.

Amber Manuel

Mar 17, 2015

Very happy with the sales Dept. The staff was very friendly and very helpful. We always buy our cars from Shelor Motor Mile.

Bobby Hall

Mar 17, 2015

Everything went smooth. After picking what I wanted to buy, It was quick and easy goingthrough the paper work.

Randolph Saunders

Mar 17, 2015

Sue Wilburn is an absolute joy. We have purchased a vehicle from her in the past and couldn't ask for anyone better. She is well versed in every aspect of her business of selling vehicles. She lot should be proud and honored to have such a competent wonderful car saleswoman. We will definitely purchase again from Shelir and Sue Wilburn!!

Ronnie Roberts

Mar 17, 2015

Just want to say thanks for all the help on getting my new jeep I would recommend yall to everyone. Josh thanks for all the help and I love my new ride.

Michael and Lynn smith

Mar 16, 2015

Everyone was very accommodating to us. They let us know what we could and couldn't do. They went out of their way to advise and help us out. We ended up with the car we wanted and that was great.

Stephanie

Mar 16, 2015

AJ was a great salesperson to deal with and was able to get us what we wanted. He worked with us on a used car purchase and would pull vehicles to look at. My only complaint during the whole process is the extended wait in the finance office, had to wait for over an hour just to get called back to start completing all of the finance forms.

zellers

Mar 16, 2015

My sales lady Tony went beyond to get me into a new used car.

Jettie Montgomery

Mar 15, 2015

timely service as usually received I enjoy the ease of no appointment and still receiving quick service

Lisa Love

Mar 14, 2015

Ryan Potter was wonderful to work with from the first day I met him until the purchase of my new vehicle. I never felt pressured or uncomfortable during my decision process. He gave open and honest recommendations when asked about certain vehicles and what the pros and cons were to each vehicle. He never faltered with answers. He is very well informed on specs on vehicles and warranty information. He also sent me information through email in an expedient manner. He also assured us that if we had any future questions about the car and features on it that we needed answered to not hesitate to contact him. He is a knowledgeable and friendly and never pushy.

thomas grogan

Mar 14, 2015

every time we put the radio on sirus radio the phone goes out so now we don't have a phone

James Houchins

Mar 13, 2015

I've only had the Jeep a few days, and I love it. It rides and handles great, no problems so far.

Robert bomber

Mar 13, 2015

I was very satisfied with my experience would go back to shelor motor mile in the future

Dorothea Reagin

Mar 11, 2015

Best experience ever buying car.Our salesman Travis was professional, will definitelybuy our cars from Shelor in the future.

Steven Terry

Mar 11, 2015

Service was completed as promised and on time. The waiting area was very comfortable. When the service was complete I was given an itemized list of the work done.

April Bankert

Mar 10, 2015

Chris Grubb was our salesman and he went above and beyond to make sure we had a great first new car purchase experience.

Glen minchillo

Mar 10, 2015

The service I received was excellent I was very pleased and will most likely return to buy again.

Matthew Robinson

Mar 10, 2015

Very good personal and great service, we'll worth the drive !

gary

Mar 6, 2015

awesome experience. Very friendly . I have bought numerous cars at Shelors. A great experience as always. Very knowledgeable staff. I feel right at home talking with most people there.

Paul

Mar 6, 2015

Contacted through email. Was directed to Chris Spencer. Was very satisfied with the buying experience. Enjoying my new Subaru!

Lee M.

Mar 5, 2015

Great service dept, great service personnel. Wonderful lounge. Everything was perfect.No problems ever.

Donna

Mar 4, 2015

We've been looking for several months for a new or CPO SUV. Been looking at Hondas, Toyotas, Mazdas, and Subarus. We currently own a 2009 Forester and know how great they are. Our adult son also took it on as his mission to check online with dealers throughout the entire south and mid-Atlantic to find the best deal for us. After we test drove and decided on models we liked, he started negotiating and dickering with car dealerships for the past few weeks/month on our behalf. He found David Hale at this dealership to be one of the best, courteous gentlemen to deal with, with a dealership with an excellent inventory of cars. It also came down to timing. We were tired of looking and we needed a car. Yes, I wish we could have purchased the car closer to home and had not had to drive almost 3.5 hours one way through the mountains in to Virginia to get it. But we think it was worth the drive as we like the car, and I think we got a pretty good deal, considering how hot a commodity these cars are right now. And we liked the folks at your dealership - Mike Gummer and David Hale. Thank you!

E. Warner, Jr.

Mar 4, 2015

We were almost expecting some buyers remorse, but it did not happen! The choice and process was much easier than I have ever experienced. This is the 5th vehicle I have bought from Shelor and found the process straight forward, reasonable, and very professional. Our salesman and his team were all great.

David Hartman

Mar 3, 2015

Amazing team, amazing facility, and an amazing selection of vehicles to meet my needs. Your salesman Chris Grubb makes us want to choose Shelor Motor Mile as our only place to shop for our vehicles from now on.

Michael

Mar 3, 2015

This is a great place to purchase a vehicle! I went there with what I wanted already picked out, I showed the salesman (Joe ) and he went right out and got it for me to try. He was wonderful to work with and made the process quick and easy!

Nancy

Mar 3, 2015

Our sales person really worked with us so that we could get the color we wanted. We were very pleased.

Thomas Spraker

Mar 3, 2015

Our salesman, Jeremy Butler was knowledgeable and very courteous. He worked with us, without being overly pressuring. He also worked with us negotiating a deal we both could swallow.We also worked with another salesman, I only know him by his first name, Taylor. He tooke the time to complete our deal, and exchange our car and belongings. He did a great job transferring the licesncse tag holder! Good job, and also showed us how several features worked, on a frigid night.

Pam Hawkins

Mar 2, 2015

This was the best experience I have ever had at this dealership. In the last 12 years this is my 3rd purchase from Shelor. Josh Freeman was so awesome. He made me feel right at home. He was very personnel and enjoyed spending the time with him. I have told everyone I know to visit him. Never before have I've been in and out in under 3 hours. Morris the finance was awesome also. He explained every thing I asked in detail. I hear a lot of people say "don't go to Shelor it's terrible" I believe that if more of your sales people where like Josh you would never hear anyone say that. Thanks again

Andrew Williams

Mar 1, 2015

Went in for state inspection went well only downside was the long wait.

Jim

Feb 27, 2015

I have purchased 3 New vehicles from Shelor and have always been treated very good. I live about 45 minutes from the dealer but have found that for the inventory they carry and the way they treat their customers I save time in the long run. The service department is excellent also.

Rhonda Whiteman

Feb 27, 2015

Always pleased with the service and response time to have my vehicle serviced. Will be back!

Brytonie Helton

Feb 26, 2015

We had such a great experience with our salesman! Bless his heart he never seemed to care we were constantly sending him across the street to bring us another vehicle to try! He helped us filter what we needed in a vehicle and what we wanted! The financing part was simple and fast! Will definitely be doing this again!

Donald W Gearhart

Feb 26, 2015

The old change and tire rotation on my van was handled in a fast and friendly manner. Thanks.

Joseph Cline

Feb 24, 2015

My experience with shelor was wonderful. By far the easiest and best place to purchase a vehicle.

Kerry

Feb 24, 2015

As always my dealings with Brian Lawless are nothing but excellent. He came from the back of the garage at this desk to open the garage door for me as the weather was inclement and the other workers closer appeared to be busy. Brian always listens intently about my concerns with my vehicle. Even when my concerns in the past turned out to be unfounded he had a way of explaining everything without being belittling which as a female customer I appreciate. He is always pleasant to deal with and is quite knowledgeable about Subaru vehicles. I always look forward to seeing him when I get my car serviced.

Luke

Feb 24, 2015

The service staff was extremely helpful and knowledgeable. They were able to quickly process my vehicle and service it under the expected time.

Appalachian Resident

Feb 23, 2015

Outstanding Internet Sales Manager. Very accommodating and helpful.

Glena Jessee-King

Feb 21, 2015

Really love the vehicle and the service. David and Taylor did great. However, I did not receive a copy of paperwork signed from Sales person. Perhaps it was lost in email or other. Thanks, Sir, but would like to receive copy. Have a wonderful day!!!

James Anders

Feb 21, 2015

I Brought my van in for a recall and a Inspection on the brakes. Shelors Service Dept took care of everything. Great place to bring your vehicle to get worked on. I would recommend them to anyone.

James Crookshanks

Feb 21, 2015

All aspects of the sales was excellent and Mr. Hale was very helpful.

Cheryl Quesenberry

Feb 20, 2015

I have been very pleased with all of my experiences with the service department. This visit was for a free state inspection which is a great perk of buying from Shelor.

E Blackford

Feb 18, 2015

Courteous staff provided prompt service and a comfortable waiting room.

Ben Johnson

Feb 17, 2015

there were some problems with my Bill that was discovered by service assistant that were quickly corrected

Eddie Worth

Feb 17, 2015

Very Good, since this has to be 50 characters I am rambling on as a very good review should be good enough

Ellen Owens

Feb 17, 2015

Quick & pleasant experience. Curteous and capable people all around.

jar

Feb 16, 2015

dealer was prompt with contacting and very helpful

Phyllis

Feb 15, 2015

Our experience was exceptional because inventory was large and Tyler, our salesperson, was very attentive to our needs/wants and what we did not want. He knew the inventory well enough so that he was able to identify an Outback that had not yet been placed on the sales lot but was just off the truck and was being readied for sale. He said this particular vehicle would meet our criteria he thought and asked if he could go to the shop and bring it up for us to see. If it was available, we could test drive it.It was exactly what I wanted. I drove it and my husband and I loved it. The purchase was made and Tyler answered all our questions and accommodated us in every way possible. He helped me put my phone contacts into the car so I could use the Bluetooth while driving. Thank you, Tyler, for your excellent salesmanship!! Thank you for your genuine hospitality and concern for our needs. You are a blessing to this dealership and to its customers.

D. Jacobs

Feb 14, 2015

Very good. Dealership was very professional and answered allof our questions. Very efficient and made the buying processpleasurable.

S. Board

Feb 14, 2015

Thanks. Oil change, tire rotation and I am good to go.

Stephanye Bauer

Feb 14, 2015

Excellent! My wish list a clear mileage reminder...

Dan J

Feb 13, 2015

easy to set appointment - easy in and out - good explanation of what service your car needs

LRC

Feb 13, 2015

Very good experience. Friendly, courteous staff; professional approach.

Michael Carter

Feb 13, 2015

Very nice salesperson and very helpful. No pressure at all. He provided the best price and after research it proved to be exactly what we were looking for.

randy

Feb 13, 2015

Great service and friendly only flaw is the time it takes but is understandable considering they got a lot of customers

Les Bane

Feb 12, 2015

Hats off to the service tech that worked on my truck, good job, Thanks

Ashley C

Feb 11, 2015

Great cars, Great Service, Helped me out and helped me get into a car I wanted for a long time with great miles!!!

Bernard kenney

Feb 11, 2015

Real pleased with everything. Waiting room was nice and clean. My car was takenCare of when they said. Good coffee. I don't mind waiting when it's like that. Thanks

D Wiley

Feb 11, 2015

The Service Representative who greeted me was thoughtful and professional throughout the process.

Donna Elliott

Feb 11, 2015

My recent Experience was EXCELLENT!! Chris Grubb and Joey Dickson are outstanding in their job. Both were very experienced and knowledgeable about the car details and information that I was provided with. The entire visit was exceptional and I will recommend Shelor to anyone that is looking for a vehicle. Everyone there was very friendly and helpful.

lhw

Feb 11, 2015

Shelor did a couple of upgardes and hopefully this fixed the problem. Timewill tell. Problem with it not wanting to start only happens in bitter cold weather....fingers are crossed.

Wanda Hicks

Feb 10, 2015

We have bought several cars and trucks from Shelors and always had good response from them Josh is very nice and a hard worker.

C HUGHES

Feb 9, 2015

Overall good customer service every time I have visited Shelor for any reason.

Gordy

Feb 7, 2015

Great service and timely. Your Ricky Smith has great customer interface. I would work with him anytime.

Erv Blythe

Feb 6, 2015

Most attentive, responsive service I have ever experienced with any dealership since I purchased my first car in 1968.

wva fans

Feb 6, 2015

we were very impressed with service received. bowie clift was great to get us started and Nathan taylor was excellent salesman who went above and beyond to help us get into a vehicle. Katie and sara in finance made the process so easy.five stars to Nathan. we felt so comfortable and grateful for his thoughtfulness. I wished we had known about shelor before and will definitely tell everyone I know. very worth the trip. thanks so much mary ann and bill garretson

Aki

Feb 4, 2015

David Hale was very professional and respectful of me as a customer. He ultimately gave me a great price (lower than what he initially quoted for a car that came with fewer accessories) and found the exact model an finish that I was looking for. He never pressured me into buying a more expensive car and presented the options fairly. He made the car buying experience much more pleasant and calmer than I expected. I will recommend him to anyone looking for a Subaru.

brian Williams

Feb 3, 2015

our saleswoman, sue wilburn, was exceptional! she found the exact vehicle I wanted and fought with us for the monthly payment we were comfortable with. the finance department was also wonderful and very friendly. A+ service.

Brian Porter

Feb 2, 2015

Ryan Potter was friendly, knowledgeable and easy to deal with.

Jennyffer

Feb 2, 2015

The service is AMAZING especially KATHEY DEACON i will always go back there and highly recommend this dealer, loved it

carrie

Feb 1, 2015

I went to shelord yesturday to purchase a vehicle after paying $68 to haul my vehicle there when i spoke with kathy sweeny on phone all week she assure me i was gonna get into a vehicle with at the most $500 down and my trade in that i sent her pictures of the vehicle.she told me to come to the welcome center i get there ask to see her and sbe is busy so they had this one salesman shannon smith from kia to help me. He told me and my gamily to follow him to kia place and drove so quick there condsidering i have never been there before and wasnt familar with shelors but i heard great reviews and wanted to give them a try. We get over there after he already cross the street and parked we didnt know where to park and go. He rushed us inside did not feel welcome from the beginning. He got all my info that i had already given kathy and talked to the finance guy. Then they tell me im gonna need $2000 down plus my 06 nissan maxima trade in and sent to in house finacing. I get there and tell them all my info again she then tells me with trade in and 2000$ down i could get a kia soul or avea basic little cars. I have children needed a suv nothing expensive but i woulf think i could get something i liked instead of being pushed into a car. I never seen or spoke to kathey sweeny after being there all day long. Did not feel welcome from the beginning. I would not recommend this place to anyone. That is the worse experience i had.

Chris Gregory

Feb 1, 2015

Ordinarily I despise the whole process of shopping, negotiating and buying a new car, but Shelor Motor Mile and particularly John Nixon have streamlined the whole process into a rather painless endeavor. I left there with a new vehicle, the third I've bought new from Shelor, at a price that I feel was fair to everyone, and customer service that was first rate.

Jackie Farris

Feb 1, 2015

Tyler was fantastic, he worked very hard to find me a car at a near by dealer, when all those efforts came up empty, we took the next step and ordering a Subaru. Tyler and I exchanged numerous phone calls. With Tyler updating me on the status of the car arrival and was extremely patient when the car arrived and my husband was very ill for a number of weeks. Tyler was always very pleasant and understanding, he also listened to my desires for my car and covered it well. Many thanks to a very kind and informed young man.

Kevin C

Feb 1, 2015

Good place all the way around. Really good for warranty work which is what I use the service center for.

Phillip L Morris

Feb 1, 2015

Even though I purchased my truck thru Shelor, this was my first service experience. Everything was handled very professionally and I felt the service was very honest and capable in recommending what I needed.

Todd Cannaday

Jan 31, 2015

I WAS VERY IMPRESSED WITH THE STAFF. TYLER RETURNED MY CALLS PROMPTLY AND WAS VERY INFORMATIVE. WE COMMUNICATED OVER THE INTERNET AND OVER THE PHONE AND HAD ALL OUR DUCKS IN A ROW WHEN I GOT TO THE DEALERSHIP. I WILL DEFINITELY VISIT SHELOR MOTOR MILE BEFORE BUYING MY NEXT VEHICLE.

Anonymous

Jan 30, 2015

Friendly staff, waited a long time for car to be found, but in the end was satisfied.

M Murphy

Jan 29, 2015

Took my car in without an appointment for an inspection since mine was overdue and all went quickly and very well. I also enjoyed a nice mocha coffee while I waited, Thank you!

Brenda Howard

Jan 28, 2015

David Hale was great! He was very friendly and knowledgable and made our car buying process a pleasure.

Wayne Morgan

Jan 28, 2015

I like dealing with this Dealer and I love my Subaru.